Staples Corporate Office - Corporate Office HQ

Staples Corporate Office

How would you rate your experience with Staples ?

[Total: 23    Average: 1.7/5]

Staples Corporate Office Address

Staples, Inc.
500 Staples Dr
Framingham, MA 01702

Contact Staples

Phone Number: (508) 253-5000
Fax Number: (508) 253-5476
Email: Email Staples

Staples Facts

Date Founded:
Founding Location:
Number of Employees:

Staples Executives

CEO: Ronald L. Sargent
CFO: Christine T. Komola
COO: Joseph G. Doody

Staples History

Staples was founded in 1986 in Boston, Massachusetts by Leo Kahn and Thomas Stemberg.

In 1991, the company expanded to Canada under the name “The Business Depot”.  These stores were all later renamed to Staples.

In 1996, Staples became a Fortune 500 company and announced plans to merge with Office Depot.  The merger was stopped by the FTC.

In 1998, the company acquired the naming rights to the Staples Center, the NBA stadium of the Los Angeles Lakers.

In 2004, the company expanded to Austria and Denmark.

Today, there are over 2200 Staples locations in 26 countries and is one of the world’s largest office supply chains.

Staples FAQs

Question 1: What is the phone number for Staples?
Answer 1: The phone number for Staples is (508) 253-5000.

Question 2: Who is the CEO of Staples?
Answer 2: The CEO of Staples is Ronald L. Sargent.

Question 3: Who founded Staples?
Answer 3: Staples was founded by in .

{ 97 comments… read them below or add one }

anthony immordino July 3, 2019 at 2:38 pm

I recently visited staples in new jersey hamilton marketfair. i was very disappointed in the cleanlyness of the store the bathroom looked like it hasnt been properly cleaned in months the whole store needed a vacuming .When i asked the cashier if they owned a vacuum she said yes they try to do it weekly to me that is not acceptable i have been in the cleaning biz 40 years and a little cleaning goes a long way cmon people take pride in your store


Collette Cullen May 18, 2019 at 8:49 am

I am writing to you in regards to a damaged package Tracking #1ZA9V9650399615418 that was mailed out for me from Staples, UPS service center in Ellicott City MD, 4380-B Montgomery Road on May 6th. to my home in Foxboro Mass., I called Staples in advance and was told that UPS will ship alcohol; it was not a problem. I packed each bottle in bubble wrap as well as wine glasses. I did not seal the box, as I wanted to make sure the Staples representative could I was mailing 4 bottles of wine and four wine glasses and help me properly pack to ship. A young girl reviewed the shipment and together we sealed the box at the store. I asked her several times if they had another box or something special for fragile breakable items to be shipped in and would be happy to pay any additional cost. She said no. She assured me it was well packed; then she took a black sharpie and began writing in “fragile” on the box. Needless to say the package never arrived. I was directed to the Staples claims department who informed me that I would not be compensated for the loss. Apparently, UPS does not ship alcohol and unless Staples wraps the package with “their” packing materials, they are not responsible for its care in shipment. As a PAYING customer, I expect that what the sales representative is telling me is accurate and true information; I had no reason to mistrust her. Staples has the responsibility to train their employees who sub-contractor for UPS to properly inform the customer of the “rules and regulations of shipping with Staples and UPS”. This did not happen and could not have, because the employee had no idea!! She obviously had not been trained. WHY am I being penalized for and EMPLOYEE ERROR !!! I expect the store to take responsibility for this error and compensate me for the loss of the contents of missing package!! Further, if for some reason you will not compensating me for this loss, then I fully expect to see photos and proof that my package was indeed damaged and not lost or stolen. This entire process is completely unacceptable, if you choose to represent UPS, then it is your responsibility to have a well-trained staff available.


AMRD December 28, 2018 at 9:52 pm

I have was so appaulled with the female manager (I believe Regina) at my visit to the Gettysburg PA store the other day. A young man greeted me with a smile and was very polite. I asked about a product and he took me to that area. Then all of a sudden the store manager started yelling at him….i could hear her through his ear piece. She was cursing and yelling at him and find that unprofessional. I went back today for more office supplies and to see how the young man was after the previous day’s incudent. I was told he no longer worked there, that he was fired. I spoke with another employee who gave me his name and contact info….I WILL BE HIRING HIM ASAP!!!! That young was well versed in computers and technology savy. This is not the first time I have witnessed this manager berate the employees in front of customers. That store can’t keep good employees and I now know why. I will be taking my business to the Hanover store or elsewhere from now and I will spread the word to other business owners in Gettysburg, PA!!! You need to fire that manager!!!


SANDRA ROSALIA December 3, 2018 at 10:53 am

I have been doing business with Staples at 135th Street in Overland Park, KS for over 13 years. I have purchased at least 3 laptop computers in that time. It appears to me that over the years, Staples is poorly staffed and has made a paltry effort at assisting it customers with tech support. First, the IT staff does not have a designated nor decent space to work. The desk is in the front of the store in the middle of a busy retail setting, and there are constant interruptions and distractions. There is only limited space in which to work or concentrate on the task at hand. Also, there is only a skeleton staff in the store. If Staples wants to increase its revenue, I would suggest that they attract more personnel and pay them better.
I have only the highest regard for the young staff that works in Overland Park, but I do believe they are exploited. Once you have purchased an expensive system as I just did, there is little regard for how long it takes to transfer date, download the new operating system or to answer questions. STAPLES FAILS ITS CUSTOMERS GENTERALLY!


Cathey Wilson August 10, 2018 at 9:22 am

I received text this morning from staples asking to do review o. HP office jet 4650
Color jet. I haven’t purchased printer since Christmas. Please check make sure no
one charge printer lately under my name.
Thank you
Cathey Wilson


Cathey Wilson August 10, 2018 at 9:23 am

Please respond back with me


Ree April 26, 2018 at 4:32 pm

I just visited the Stapes store in Dedham, Ma. I bouhgt the wrong ink cartridge and wanted to exchange for the correct one or return the one I had. I bought the HP 970XL but it didn’t fit so I need the HP 970. I spoke to 3 different employees that argued with me saying the 970 XL fits my printer. They spoke to me like I was a moron and I found them extremely rude. One of the employess,after arguing with me that the cartridege fit, said ” I don’t know what to tell you lady” Finally there was a rep from HP that agreed the cartridge wouldn’t fit. The store did not have it so I just ordered on amazon. Will definitely think twice before purchasing anything at that store.


Stefanie April 9, 2018 at 7:49 pm

My mother was treated so poorly my Tyler and Seehon at Staples, Store # 0052, in Lanham, Maryland this evening. She is 66 years old! He got frustrated because he didn’t know how to use the print center and shoved papers at her while telling her “you can do this yourself!” When my mother asked him to notify the manager he said, “You can get her yourself, I’m not gonna spoon feed you.” Are you serious!! Tyler needs some serious customer service training or I’m sure he won’t have a job much longer. Not to mention, Tyler’s supervisor Seehon was standing right there and witnessed the entire ordeal and said nothing…absolutely NOTHING!! What kind of manager doesn’t manage? Please assist these staff members with customer service/management training.


Martha Gerald March 12, 2018 at 3:04 pm

I have talked to the store mgr and got no where. My issue is about rebate/reward for print cartridges to be recycled. I have written twice from the site and got an acknowledgement but no follow up. I am preparing a letter for the HDQ. If that does no good, I will write to the FTC. Martha Gerald March 12, 2018 3:06 PM


DONNA FOXX January 8, 2018 at 4:55 pm

I purchased a Toshiba laptop computer with a warranty at the same time… this past November i was having trouble so took it back where it was purchased- Staples, Brunswick, Maine… no problem, had the paperwork to show warranty etc.. what i did not have was the orig bill…did not know how valuable this little bit of paper could be… it is now Jan8, 2018 13 week later…. after about 15 visits and numberous calls to the store.. . I have cried, laughed at this, gone to bed angry… I am a writer of childrens books. i have need to be in constant communication with my publisher, lawyer, illustrator etc…. the manager at this Staples changed my password in going back he never seems to be there or available.. does not call me back,, no loaner was ever offered.. i asked once and they told me if they had one they would give it to me… i dont know yet if the store does this service ,, i gave the store etc benefit over the holiday but here we are and still no computer…….help help help…. the manager told me to my face he would not stop till he had it figured out.. for me to go home and he assured me he would call me the next morning. well…….. he forgot all about me the minute the store door closed behind me… i have yet to hear from him.. i feel the warranty not worth the price of the paper… and the store is having troubles beyond me.. and i am the poor old lady who can be passed over easily… any thoughts?????


Sylvia November 21, 2017 at 11:09 pm

I was at Staples at milliken ave in Ontario trying to download and print but was not allowing me to. I was frustrated and tired already and I wasn’t the nice’s person at that point. As I was about to leave I had Miss Karina help me and she was able to e-mail my file to the store download and print it out for me. I want to thank you very much for what you did for me I really appreciate all your help.


Cindy November 3, 2017 at 12:36 pm

I want to let Staples know of an excellent employee, Vladislav, a the Shorewood, Illinois store. It’s like he stepped out of a business textbook. He was so extremely helpful! VJ is his nickname, and he helped me to purchase a computer. He gave me tips and reminders. I thought to myself, “does he think that I’m a mystery shopper?” because he said and did everything right. I even told the store manager about my positive experience and he acknowledged what a great employee VJ is for the company. If I owned a business right now, I would try to hire him away from Staples. I want the company to know what a tremendous asset Vladislav is for Staples!!


Anonymous August 29, 2017 at 7:41 pm

I am extremely upset. I worked for Staples for a few years in a warehouse. I completed a $200.00 health incentive that was supposed to be put in my health savings account. I was told it would be in my account and it never showed up. Conveniently they waited till after I gave my two week notice to attempt to put it in my closed account. I spoke with at least 7 different people at many different numbers. I was given the run around for three weeks and was then told they tried to credit my account 2 days after I left. I went over and above for this company. At least 8 people I know of have left recently because of issues like these and many others. The management and supervisors are very lazy and not trained and don’t even know how to do the simplest jobs. Moral is in the toilet. I and many others have moved on to a better company that appreciates their employees and shows them respect. I am very disappointed with my Staples experience.


Lauren Peake August 10, 2017 at 11:45 pm

Since last Wednesday, I have purchased 3 brand new laptops at my local Staples. The Acer was extremely slow and I could not connect to wifi. My second laptop was a Lenovo that would crash all the time and said router and modem are not compatible. FInally I purchased a HP laptop, which would not let me connect to the internet or wifi at all. Yesterday I had to purchase a brand new NETGEAR router and today I had to purchase a new HP printer bc my laptop would not recognize it. Needless to say, I am beyond frustrated with Staples Corporation. I had excellent support by the teammates at my local store and they were so supportive. Once again, I am looking at a brand new printer that is broken at the bottom, and typing on a laptop that is burning my hand as we speak. Please don’t try to tell me this is a technical issue, frankly I think your products are poorly made. I have had to miss work, waste gas to fix issues that were on you and not me. My rewards are not showing up and your website is useless when trying to enter in a receipt number. I do not know what can be done, but I am not making another trip to get laptop #4. Quite frankly it is very embarrassing, I would like to speak to someone in corporate and have this fixed once and for all. My hand should not be burning as I type. Please correct this and make me a satisfied customer again. I have all of my receipts and would appreciate some compensation and a laptop that does its job. my reward number is 3446638110. Lastly, your agents on the phone are rude and need to learn customer service skills. I have been in touch with my lawyer and hope to get this resolved.


Alex July 26, 2017 at 5:59 pm

Yesterday I had the rudest worst customer service (if you could call it that) in my entire life. I have spent a lot of money on Staples products and services over the course of the past few years. Yesterday I swung by Staples in Saratoga Springs NY (since I driving to a meeting) to simply obtain 10 copies of a 1 page form. I went to the copy machines and one was off, one was being used and when I selected “copy” on the free machine it was just “initializing” for about 5 minutes. I went to the one person working the copy center, her name is Marie and told her very nicely that I am in a hurry and since the copy machine is taking so long if she could make me 10 copies, she did not say a word and ripped the paper out of my hand and proceeded to slam the paper into the printer and the I was flabbergasted (no one else was at the counter being helped)…so she made the copies gave them to my an I asked how much I owe and she said nothing and turned around and walked away. When I asked her for the store managers name she said go ask over there and pointed at the customer service desk. I have never been treated so rudely (understatement) for doing nothing more than making a simple request. Unless I get a call back from the corporate office (which I do not expect) I will not only pull my business from Staples but I will go only every social media outlet available on convey to all professional organizations to which I belong (one organization has 500 members), what occurred and that Staples did not care enough to respond.


dave May 9, 2017 at 10:38 am

Got scammed again on rebates and online registration for the last time. Called for help and more of the run around and lies. Just closed my business credit account and will never do business with Staples again, they could care less.


Anthony February 27, 2017 at 5:27 am

I have i’m 10 on a chair I’ve been trying for the past 2 1/2 months to get my money for my chair and it’s broken they just keep jerking me around and I don’t know what to do and someone help me at Staples it square Warrantees to pay out why do we have to waste time went we don’t have it we all work to hard for our money
We can get something back when we pay for it


Terry McCreary February 4, 2017 at 8:39 am

I did not know Staples took away the rewards for returned ink cartridges. When I went to my local store to inquire about it, no one could get an answer. I went an email out to the home office and got a reply back a couple days later stating that I did not meet the required $30.00 purchase in order to get my coupon for the returns. I returned 10 cartridges one month and a few months later I returned 10 more cartridges. That is 20 cartridges total that I have not been given credit on. that is $40.00 that Staples owes me. You took my ink cartridges, refilled them, then put them back on the market for sale. I do not know when you made up these rules but it was and is wrong.


STEPHAN C ESSINGER November 30, 2016 at 5:34 pm

Glenda at corporate level (508) 253-5000, listened to my particular complaints, appeared to see my point of view, told me that she would send my issues to someone at a higher level, that I would receive a call back, and offered to help me with all of the mess up in my $1500’s of purchases……..HAVE NEVER HEARD BACK ON ANY THING, AND NOW WHEN I CALL BACK IN ON THIS NUMBER, I CAN NO LONGER GET INTO THE CORPORATE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!


Barbara Ruether November 23, 2016 at 8:11 pm

Dear Corporate Officers:
How are you allowed to broadcast my purchases on google Gmail? This is a total disrespectful invasion of my privacy for your greed and is considered a threat to me personally. I never asked for any email receipt by Gmail. my personal email is above.

Will it be necessary for me to pay only in cash from now on to avoid this digital transmission of what I consider a personal transaction?

Frankly, I will avoid using Staples UNTIL YOU RESPOND to this inquiry and address the privacy matter of emailing receipts when not requested at the point of purchase in store.

Thank you.
Barbara Ruether

I also have Gmail and had repairs of compute, at your store and have also made purchases in another near by staples store. When the pc was repaired i gave my gmail address as part of the purchase of a tablet. Today, I went to your pc repair store on Union Square NYC and upon check out, as I was on the bus reading my gmail inbox and was horrified HORRIFIED!!! to find an email receipt in my mail. Who asked for this service of an emailed receipt? Certainly not I who has just been attacked by a total take over of my machine by a foreign unknown.


Barbara Ruether November 23, 2016 at 8:17 pm

I also have Gmail and had repairs of compute, at your store and have also made purchases in another near by staples store. When the pc was repaired i gave my gmail address as part of the purchase of a tablet. Today, I went to your pc repair store on Union Square NYC and upon check out, as I was on the bus reading my gmail inbox and was horrified HORRIFIED!!! to find an email receipt in my mail. Who asked for this service of an emailed receipt? Certainly not I who has just been attacked by a total take over of my machine by a foreign unknown. Please stop sending store purchase email receipts to my gmail acct. I will not shop except with cash if at all till you reply adequately to this security problem.


Jon Ivy August 31, 2016 at 11:39 pm

I placed an order online to be printed at Staples Store #1186 on 8/29. On 8/30 I called to see if my order had been processed and I spoke with Jeff, who identified himself as the Copy & Print manager. I asked Jeff if my order was done and he told me that the business card cutting machine was broken at that location. I asked him why I didn’t get a call explaining this to me and he had no answer. He rudely told me there was nothing he could do about it because the order was placed online and that it would be 2 weeks before he could get the machine fixed. I told him it was unacceptable but he offered no alternative and hung up.
The next day i called (8/31) and I spoke with Cynthia (after waiting 10 minutes for the phone to be answered) and she told me that all they could do was print the cards, but that I or my business partner would have to get them cut elsewhere. I explained that I PAID for full service and asked if there was any way they could get the cards cut at a different Staples location.
She called me back saying that they will take the cards to the Rockwall location and have them cut for me. I was satisfied. About an hour later Jeff called me back saying that he would not allow the cards to be cut at a different location and that there was nothing he could do or was WILLING to do. I asked to speak with his store manager and asked if he would give his district managers name but he refused and said “all they are going to tell you is the exact same thing I just told you.” He then said that if he did print them out it would be on the broken machine and if they came out wrong then that’s would be MY PROBLEM. He then hung up the phone on me. i called back and (supposedly) his store manager who identified himself as Carlos Juarez answered. I explained to him the issues I was having and he said that he would talk to Jeff and he put me on hold. Jeff came back on the phone and said that since Cynthia had told me they would take the cards to be cut correctly at the Rockwall location then that’s what they would do. I thanked him and called my business partner so she would know to pick them up at 7 as per Jeff.
When my business partner arrived, she said that Jeff tossed the cards at her and walked off angry. When she got to the car to look at the cards, they WERE NOT cut correctly and NOT ON CARD STOCK!
I do a lot of business with staples and to be treated like this is appalling. I may lose a customer after this and I am shocked at the treatment I received.


A.Olivares July 13, 2016 at 10:55 pm

Attention: Joseph G.Doody
Store #1860
1919 Taylor St.
Houston,Texas 77007

I just wanted to take a few moments to make you aware of the way I was treated in this store on July 12 2016. I am a new business owner and was interested in making some business cards for myself. I went in and approached the print service counter only to be ignored by the employee that was there at the time. After about seven minutes which I timed because I started to become upset I was finally acknowledged by Veronica. I told her I needed help with the computer used to design the cards only to be told that it’s a self service product. So since I could not figure out how to upload my logo I went to designing the business card through my phone while they sat there and watched me the whole time. After finishing the process on my phone I was told to call in an hour to see if they recieved the order to start on it. At this point I kept thinking to my self how upset I was because I had driven 17 miles to get there because it was the next closest store to me. Only to be ignored and not helped at all. After calling to verify my order I was told by Veronica that they recieved the order but had not started it because they said I made a mistake on my card and would have to have this order cancelled. So she then proceeded to tell me that my debit card would be refunded the original amount and to start the process all over again on my phone. I told her this would not have happened had she helped me when I first drove all the way over there and asked for help. So at this point I felt it was necessary to get the store manager involved. The manager Jennifer more than went out of her way to help me and address my concerns. She took it upon herself to personally see to it that it got done.She herself worked on my design and sent it to me to see if I approved of it. I did not because it was not exactly the way I designed it. God bless her for trying I really appreciated that coming from her. I called the store again to thank her and let Jennifer know it was a no go. Did not get to speak with her again instead Veronica picked up the phone call from me. Again she told me I would be refunded since I didn’t approve. I could not help but to remind her that none of this would have happened had she did her job and helped me from the beginning like I had drove all the way over there for and asked for. I told her that it was nothing for me to send an email over to corporate regarding her behavior with me. I guess she was annoyed that I contacted Jennifer about the whole thing. She told to make sure and spell her name correctly when I do as if I am illiterate or something. She then promptly hung up on me. I just wanted you to know that after two canceled attempts I went back on the website and started the whole design process again on my phone and submitted my order to be picked up at a different location. I understand it’s a self service product and all but had we caught my mistake at the store none of this would be necessary. Please feel free to contact me at anytime at aolivarestx at


Jon Ivy August 31, 2016 at 11:44 pm

ORDER: 2061605813


mary September 24, 2017 at 2:53 pm

went to winter haven staples met the rudest person there got mail from staples on sat the 23rd a lenovo 310 desk tpo was on sale from $399 to $319 was in store and asked the price and was told $399 the Item was not marked went back on sunday 24rd and showed then the ad was told it was no good after sat, told him i was there on sat and was told it was not on sale. had 3 guys talking at the same time i am a cancer survivor and dont think people need to be rude, thank you. ps best buy will honor the ad thank you


liz mann May 16, 2016 at 6:16 am

I need help! 4 weeks ago I took my laptop to my local staples store to get worked on an email address and Friday May 13th 2016, they call me. When they try to save my files they did not double check if they downloaded and prosided to factory reset my laptop and lost them! ALL of them!!!!!! So many years worth, they blame it on my computer and they want me to buy a new laptop and they would give me free of charge one year firewall and instalment of windows 10. Help I want my original files, PLEASE! Anyone in Staples Corporate.


Jaclyn May 10, 2016 at 2:41 pm

You have Lazy staff and Ryan and Melvin at your Rancho Santa Margarita store in California make potential customers leave and NeVER want to come back! The lack of customer service; unwillingness to help out the community and horrible demeanor on the job makes me wander how much longer their building will stay open. Thank you Amazon!


Ed Bodisch March 19, 2016 at 11:58 am

I have been buying HP cartridges for years at the Whitehall store on Macarthur Rd. I recently took back 8 used cartridges like I have been for years. I was looking for my $2.00 for every one that I used to
get and the girl that waited I me had said you will get your credits via your e-mail. Well that was 3 months ago and I have not received anything since. I proceeded to ask at the front desk and they told me they no longer issue any credits on returned cartridges. Well that is the last time I will buy anything
at staples ago. They at least can tell you the truth instead of saying you will get your credits via your
e-mail. What a ripoff!!!!


Ted November 14, 2015 at 4:07 pm

When are you going t fix your web site ? Have not been able to get in to order some stuff for over a week – just get some funny looking boxes – english / francais – whatever

They are closing Thanksgivings – if the web site stays down they may as well just stay closed. What an outfit ! ! !


Griffin Anthony Glaze November 11, 2015 at 12:12 pm

Hi staples headquarters Im sending you a thank you note about remodeling the bathroom I cant wait to see the hand dryers at grove city Ohio staples bye bye paper towels hello hand dryers i cant wait for the bathroom to be remodeled there? 4600 Hunting Creek Dr Grove City Ohio 43123?


cclark November 4, 2015 at 2:05 pm

This is a prime example of why we are going to a competitor. We purchased a printer from Staples in January, it’s been replaced by Staples once, after that they have been of no help what so ever. It’s been replaced under warranty multiple times. We asked for a refund since we haven’t had it for a year and if you’ll read the email below after asking two weeks ago for help our contacts help simply could give a XXXXX less.

Her manager left me a voice mail that was so rushed and basically the attitude or vibe she gave off was I don’t care if you leave us as a customer that I have no choice now but to leave them as a customer.
Begin Forward:

This is not acceptable to us. Initially at the onset of the problems the printer could have been returned for a full refund as it was not even 24 hours after initially receiving it that we began to have issues with it. Rather than offer a refund for the printer, you referred us to Lexmark directly to get a replacement printer.

We received a replacement printer and it wasn’t three months after that, that we had more issues. Again we were referred to Lexmark.

It seems to our organization, that Staples does not stand behind the products that it sells and instead sends customers directly to the maker of said products in order to hash out what to do once they break down only days after receiving said product, rather than give the customer a full refund so that they can in turn, purchase another like product from your organization.

Additionally, it feels a lot like Staples doesn’t value our customer/vendor relationship. When we would like to return a product because it doesn’t work we are sent to the manufacturer of said product and only offered a replacement…a replacement that continually has issues. Yes we could continue over the course of the next few years get “New” printers under Lexmark’s stellar warranty program but why would we want to continue with the headache of all of that, knowing the product will yet again fail?

All of that said, please have your manager contact us and discuss further options or we are more than happy to take our business to your competitor.

Thank you and Warmest Regards,

Cristal M Clark
*** Clarcona Road
Apopka, FL 32703
Environmental Products of Florida Corp.

From: Horvath, Ann Marie [mailto:***]
Sent: Wednesday, November 04, 2015 10:45 AM
To: Cristal Clark
Subject: Printer

Hi Chrystal,
I just finished talking with Andrew. He cannot authorize a refund. He did say that they will replace the printer through the customer care department. It is under warranty.

Need dispensers for your restrooms? Ask me about our NO CHARGE dispenser program.
Ann Marie Horvath
Inside Account Manager
Staples Business Advantage


Outraged Customer October 29, 2015 at 3:39 pm

Today I attempted to call Store #0003 555 N Main St Providence, RI 02904. During my call I waited a total of 19 minutes on hold without so much as a single person answering at any point. Finally after this time had passed a young sounding girl answered. I asked a very simple question about a product I was looking to purchase. The girl then informed me she wasn’t going to be able to assist me because ” I don’t know what to tell you”. I then asked if she would please connect me to a supervisor. She told me “he is busy, if you want I can place you on hold and he will get to me when he can. ” While I was unhappy with this answer I still accepted. I then heard her say something I couldn’t quite make out, giggle, then she hung up. Ending my call. I AM OUTRAGED!!! All of my attempts to contact this store have gone exactly the same way. With the exception of the muttering something, giggling, and then hanging up on me. Needless to say I will no longer bother trying to contact this store. Frankly, I am questioning whether I will ever shop at any Staples location again. The service is awful, the employees are rude, and the manager is completely incompetent. I suggest you seriously re-evaluate this locations employee roster. You need to get a manager who has a clue. It is clear the current management does not! Until you decide to finally do something to fix this situation, Amazon will be getting my business. Good Day.


Jesus Gonzalez October 14, 2015 at 7:15 pm

I am formerly filing a complaint against Staples Store #1860 – 1919 Taylor St, Houston, TX 77007

Work order#: 211400312 (Scan Code Bar)
Date: 10/11/2015 @ 1:13:49 pm

Re: Bate & Switch / Dissatisfied Customer

On 10/11/2015 I called Staples and spoke with a Technical Support Agent and inquired if they could upload Windows 10 onto my Windows Vista pc. I was told to bring the hard drive in and that they would run tests to determine it’s eligibility for the upgrade.

Once at the store, I was informed that the upgrade would not be a problem and there was a zero charge for the upgrade. I was then upsold additional software upgrades which are listed below. The representative offered discounts on the additional services which I did accept.

I ended up purchasing the following items at a total cost of $329.97.

– Windows 10 Upgrade $00.00
– Matrix Diag w/Repair $159.99
– 1 Yr – Part 1 – Virus Shield $32.00
– 1 Yr – Part 2 – Virus Shield Guarantee $47.99
– Sophos Managed AV – 1 YR $20.00
– 1 YR Existing PC ESP (non-AD) $69.99

On 10/14/2015 I received a call from Staples advising me that my pc was ready for pick up, but that they were not able to complete all of the instillations as previously requested.
I was informed that there was a problem installing the Windows 10 onto my pc because it was a Windox Vista.

I informed the representative that the Tech Rep who did the upgrade informed me that it would not be a problem and even upsold me additional products in the process.
I would NOT have purchased the additional software upgrades had I been informed at the time of the drop off / consultation visit.

I then requested to speak with the Store Manager who informed me that even though they were not able to complete the installation, I did receive discounts on the additional software upgrades they provided. I again informed her that I would not have purchased the additional services as that was NOT the reason why I brought the PC in the first place. My issue had not been resolved and I was now out of pocket $329.97 that I would have used to purchase a new PC had I been informed at the time of the drop off.
I now have a PC with all the bells and whistles and an old version Windows Vista.

An Unsatisfied Customer


Althea September 2, 2015 at 5:26 pm

I’m here compliment someone at the Staples in the Aviation Plaza in Linden, NJ. I went in to get my resume printed on resume paper and a man named Renardo helped me right away. He was nice and made sure he understood exactly what I wanted and even made me laugh at checkout. He’s a great asset, don’t lose him. I hope someone reads this!


Dianne Dubsky September 1, 2015 at 9:44 pm

Staples in Sturbridge, MA needs to learn how to properly train its employees in customer service. After waiting in line, the cashier left the register and went to the customer service desk to help the customer ahead of me with a problem.
As I continued to wait for my turn, the line at the only other open register was growing quickly.
Two more registers finally opened up. No one acknowledged that I had been waiting considerably longer than any other customer. No one said for the next customer in line to come to the register first. Now, after a long wait, I found myself at the END of a LONG line!
No Problem ~ I left without making any purchase and I will not be returning to this store.
Staples was outdone by the neighboring Walmart in customer service.


Rosewood Mobile Home Park August 21, 2015 at 12:42 pm

Yes, you have a very upset patron. I use Staples for all our business, every month we have them do our news letters, all our ink, we purchase our printer and thats where the problem starts or lets say the icing on the cake. Yes staples is easy and convenient for us, we may be small but that shouldn’t matter.We bought our printer six months or less and when feeding it thru the feeder it leaves lines thru it, so when faxed they cant read or very unprofessional. Ive cleaned the heads that says on the trouble shooting guide, and nothing so I ask one of the employees and she could not help me, she said they only had a fourteen day warranty. And that was it, not offering any suggestions call the manufacture, etc. We had envelopes done that should of taken ten days but it was months and when they came back they werent right, we had to argue with staples that it was there problem not ours it wasnt until they pulled up the original order that we were correct. There is no deals on ink whats so ever unless its HP, but we still use staples, I think its time to find a new company that would be glad to have us. I know im going to post this on social media about customer service, Thanks for listening Rosewood


D. L. Chaban August 5, 2015 at 11:36 am

Anyone else need this? It’s my suggestion to re-design those Staples brand desk-top calendars, the big ones that are very affordable at $5. I hang mine on the wall so it’s visible rather than on the desk. I use the bottom pockets to put notes in, reminders on 3×5 file cards for future months’ events, or shopping lists. I e-mailed Staples HQ to please consider making those bottom pockets just a tinch larger so the cards don’t fall out. Who else would find this helpful.?? Please let Staples know.


william skipper August 3, 2015 at 1:29 pm

i never buy a product with a rebate , it takes to long to get my money back. why cant you give an instant rebate , everyone would buy more if there money was not tied up in a rebate. bjs wholesale does this , there is no reason you cant do the same , unless you are using my money to get the interest off my money. shameful. i submitted a rebate 10 days ago and it is still in validation process.


D. L. Chaban August 5, 2015 at 11:39 am

I agree; there were two instances when I spent hundreds of dollars on equipment, paid in full, and never received my rebate(s). Two were $50 rebates, and one was $70. I should have paid extra for certified mail, because they claimed “never received.” Very disappointed.


Stacy M Homan July 9, 2015 at 2:24 pm

Hi, I’ am a student at a Business School here in Lafayette, Indiana. This is my last quarter here at the school for my Bachelors program, The reasoning I’ am e-mailing is one of my classes I have to do a swot analysis over a selected business. The assignment that I’ am assigned to work on is proximity 10 pages long. I chose staples as one of the selection that was offered on the list. Now I have to make sure that everything that is listed on the instructions on how to do the assignment is in order with enough information to go with it. The assignment is going to be look over by my instructor in the next 3 weeks. So I need to make sure that everything that I need to write is in order. If possible is there anyway that you can guide me to Websites where I can get all this information for my project. I will send a snap shot of what I’ am talking about below here. Section 4 is the area I’ am talking about Thanks again, Stacy

Final Project: Case Study Analysis [220 Points Total]

Throughout this course, you have read case examples in your text and worked with classmates each week to read and analyze different factors of strategic management related to assigned case activities. Now it’s time for you to select a business and write your own complete case analysis.

1. Read Analyzing a Case Study and Writing a Case Study Analysis in your textbook following chapter 13, pages C1-C16. Read the entire section in detail.
2. Select a Case Study from the list of companies provided on page 496.
3. During Weeks 6 and 8, submit a draft of the work you have completed to-date on your project. This is REQUIRED. It will give your instructor an opportunity to provide you feedback and answer any questions. Up to 55 points can be assigned for your submission, based on submitting the draft and evidence that you have provided effort and thought to your project.
4. Prepare a detailed analysis of the selected company, including each of the categories discussed in pages C1 – C16. Your analysis should include 8 areas:
• History, development, and growth of the company over time
• Identification of the company’s internal strengths and weaknesses
• Nature of the external environment surrounding the company
• SWOT analysis
• Kind of corporate-level strategy the company is pursuing
• Nature of the company’s business-level strategy
• Company structure and control systems and how they match its strategy
• Recommendations
5. Write the final project report using APA format and following the organization recommendations on pages C9-C10.
6. Remember to be systematic.
• Analyze the case in a logical fashion, beginning with the identification of operating and financial strengths and weaknesses and environmental opportunities and threats. Pay particular attention to the SWOT checklist.
• Move on to assess the value of a company’s current strategies only when you are fully conversant with the SWOT analysis of the company.
• Given the SWOT analysis, ask yourself whether the company’s current strategies make sense. If they do not, what changes need to be made? What are your recommendations?
• Above all, link any strategic recommendations you may make to the SWOT analysis.
• State explicitly how the strategies you identify take advantage of the company’s strengths to exploit environmental opportunities, how they rectify the company’s weaknesses, and how they counter environmental threats.
• Do not forget to outline what needs to be done to implement your recommendations.


Melissa Moley July 2, 2015 at 1:16 pm

Hello My name is Melissa, this would be the first time that I have attempted to write a comment regarding Staples ,a particular location and about a few very INCREDIBLE personal! I’m not sure who gets to read this comment but I sure do hope that some of the top people within this company reads my comments.
I live in RockyPoint N.Y. I shop at the Meford N.Y. Location not because it’s the closest one because it is not! This is a very very busy location! Every employee is constantly jumping through hoops to attend to the customers! Somehow to my surprise they JUST DO IT!
They JUST GET THE JOB DONE! They all are under pressure because every one wants their order done yesterday and isn’t always friendly and patient! The staff at this location maintains their professionalism ,kindness ,helpfulness while forced to accurately multitask with and for the customers! How do they do this, why do they do this? They are one large GREAT people! I haven’t always been a ray of sunshine when I show up for my order due to the pressure , deadline and stress I’m under but do they treat me any different ?,NO!
One Employee who is just part time at the moment was working the day after his Grand mother passed away because he wasn’t granted time off. Was he complaining and feeling sorry for himself? Did he not perform his duties and uphold the integrity of staples ?, YES he did. He wasn’t airing out his personal business! I happen to inquire about another Employees absence and that Employee is Frank. Frank’s brother is the part time employee.
Why was I inquiring about Frank because he is the the heart of that printing department! Not only is he great at his job, he knows what he is doing, he knows how to handle the customers, multitask efficiently and handles and respects all the other employees and customers! I see this not because I came on a day that he was on top of his game because
no matter what day it is I see it , it pours out of him so everyone can see it. He has came off of his lunch break to help someone , to fix something , to work something out. I have witnessed this on more the a few occasions!
Frank runs a smith operation! There are many great employees at this location! I’m very sad
to hear that staples didn’t bend over backwards to keep a lady named “Kat” Staples lost a very knowledgable employee to say the very least! I sure hope that someone with a little
sense does something to bring her back and something to avoid losing others like,
Sean, Jen, A.J. ,Amanda, Donald ,Jamal, Tiye, Michelle ,Joe,john,& Philip!
I would be happy to hear from anyone who cares at Staples headquarters!
Thank you,
Melissa Moley


Debbie Grant February 25, 2015 at 12:34 pm

On 2/25/15 I placed an order for our business and was told by an email that our account was on hold. I called the number that was sent to us and they told us that we could not get our order because our invoice has not be paid. I told them that we have not received an invoice and to make sure that nothing has changed on our account. The customer service person asked if I wanted to make a payment over the phone to get the account active and I told him and her no because the business needed to look over the invovice first. To make a long story short we have been faithfull to Staples for 20 plus years and the first time a mistake is made we get treated like we are criminals and can not pay our bill. We received no help at all from the employee and supervisor who told us nothing could be done at ALL until a payment has been made. Did we receive our order? NO!!!


Jody Ougel January 7, 2015 at 4:24 pm

Why am I receiving emails from Staples about a nursing school. I never gave Staples permission to spam my email inbox!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Jody Ougel January 7, 2015 at 5:00 pm

And why do you not allow the chat line to help the hearing impaired. They told me they could not help me that I had to call the 1 800 number. When I told them I was hearing impaired, their reply was Sorry we can not help you!!!!!!!!!!!!!!!!!!!!!!!!!!


Dorthy E Harting December 29, 2014 at 11:07 am

I like to know if the reward can replace because computer was’t working so i miss my reward of $ 27,00 I use a lot ink, my number #5607692828, and also can my reward be mail to me for now on. Thank You , please reply to my email


Jennifer g December 20, 2014 at 12:52 pm

I received a package shipped from the Meadville, PA store #0864. The package was not repacked before shipping even though it was requested. The girl told my sister that the box that wasn’t even twice the size of my family heirloom was probably just fine. It was grossly apparent that the ceramic would never make it in one piece. Because of the laziness of the employee, the Christmas heirloom that my parents made on a Guam military base in the 1950s is destroyed. Jim, the manager, that I spoke with seemed to not really care either. He told me that there are guidelines that are followed and that UPS visually inspects the package also. He added that they have had 300 packages ship and this is the first complaint. Essentially he was not taking responsibility and didn’t really seem to care. Merry Christmas to me. Staples in Meadville is probably not your best bet for shipping and Jim needs some customer service training.


Jeann St Jean December 4, 2014 at 6:27 am

I bought a a laptop @ the Fort Myers store in the Forum. It was highly recommended tp purchase your easy care & other guarentees, which I did. Had the laptop one day & knew something was wrong. Returned it. Took 3 days to find out the tech forgot to set some of the programs in the computer so I had many virus’. It happened again. Took it back. I asked that the tech that worked on it before NOT work on it again. But lo & behold, he did. Took it home again and knew something was wrong. Returned again & was told that the programs were not on which should of been done by the tech. Three more days without it again. had to fly out so after three more days , I had to take it back. Of course all the same problems were there. I took it to the Plaistow, NH store where they fixed it. This was the second time I had to bring it to a different store to have them fix another stores incompetence. Will never get another large item in Staples again. Very bad service from the Florida store.


Sally Baughman October 29, 2014 at 9:23 am

Theft of my Toshiba LapTop! Staples Jackson geek squad was looking at my laptop since it ran slow. They lost my lap top, “it has never happened in 15 years here”, and they are “passing it on to corporate”. Which is equal to : washing my hands of it. So, I am without a laptop, can not close my summer business finances in the Quickbooks program I use, and they are UN-Helpful.
I can tell by the long list of consumer complaints that this experiences list is not going to be helpful! I tried reaching the corporate office but to no avail. Sad state of business affairs. Time to hit social media!


Ben November 25, 2014 at 11:34 am

Interesting story. May be true, maybe not. Are you sure you were at Staples? Geek Squad is Best Buy. Staples has their Easy Tech Dept.


Ruth Bell October 22, 2014 at 6:29 am

There has been a huge improvement at the Staples Center on Mack in Grosse Pointe, Michigan. I was just in and they now have incorporated the system where someone opens a register if one line tend to get three people or more. Even the Assistant manager stepped in and handled my Internet order since I had been in the store for so long going from print and copy department to purchasing an out of stock ink.
I was amazed and very happy. Why, because I don’t have a lot of time just like most others. I usually stop in between deliveries to my customers . When I come into Staples it is not because I want to socialize. it is because my business needs something right away. I want to pick it up and get back to my business.

So hats off to the Mack store in Grosse Pointe, Michigan. Thank you for cleaning up your act.


Mary Warner October 20, 2014 at 4:11 pm

Who ever is in charge of your UPS Division should be fired. Since receiving 2 boxes severely damaged via UPS in late June, and getting my claims approved – I still am waiting to get reimbursed. Have been lied to, even by President’s office, that payment was sent – what a joke. Wasted many hours trying to get this resolved because people can’t just do their job. Am filing a legal claim.


william skipper October 18, 2014 at 5:18 pm

staples rebates stink , keeping my money for months. do away with them., thats why i dont
buy with rebates


Leticia Shelton October 14, 2014 at 9:07 pm

To whom it may concern,
On Sunday October 12,2013 I was very disappointed with the staples of Lavale Md I was trying to get some information about their copying department, but what I got was , please hold your call is very important to us, with the same music playing over, and over.Not once did a live person come on to see if my call had been answered. my call couldn’t have been too important when I waited on the phone from about 1:05pm to 1;50pm.
What does that tell me, that your customers are nothing but a number, and have we gotten so far into the high tech world, that live people don’t matter any more????
Hopefully if there is a next time, a live person will answer not only my call, but other callers as well.
A Unsatisfied Customer:
Leticia Shelton


gary ciuci October 13, 2014 at 4:37 pm

To whom it may concern:

I purchased an office chair in march at your location in Stratford Ct.

Although your manager Dan was very polite and accommodating and arranged to get new arms for my $250.00 PLUS chair I have to say that a chair lasting for 8 months without replacing it is totally unreasonable.

After numerous emails,800 numbers and being put on hold over and over GETTING JERKED AROUND I’m thoroughly disgusted with your company.

It’s simple broken chair that was expensive and you even charged me to assemble it,,,,,replace it!

I had to bring it to the location and I finally got some service from Dan but I’m done doing any business with STAPLES! To add insult to injury I literally hurt my back bringing it there.

I have 1000 friends on FACEBOOK and I almost feel compelled to share my bad experience WITH EVERYONE !





Marlene Patrick October 6, 2014 at 5:44 pm

I would like to speak to someone about the lack of customer service with my ‘personal’ shopper — both the previous one and the current one. Considering the amount of money I have been spending with Staples in the last 15 years, I find it appalling that I would be treated with a total disregard. I have found it easier to walk into the local store than to order through someone who is supposed to be totally taking care of me. It has taken me 3 months to solve an issue where I didn’t get credit for a very large purchase on my Staples Rewards and, until the 3rd Thursday of next month (November), I won’t know if the issue is resolved or not. Phone calls, e-mails all go unanswered.


Lyn September 30, 2014 at 10:39 pm

I want contact information to speak to someone at Staples about Troy Clarendon, Staples Bullhead City, Arizona, store manager. I want to speak to someone who is also knowledgeable about Staples Tax Exempt status for non-profits.


Shawn September 15, 2014 at 3:38 am

Staples store at Broadway and Vesey in NYC is a disaster..messy, unorganized DUMP. Disgraceful..won’t be back.


Jerry September 14, 2014 at 12:57 pm

Sunday Morning In Brooklyn :

Beautiful sunny day.

Many Families are home, parents out shopping for school supplies.

Real Estate company’s need extra help with ink-printing service & copies

There is ABSOULTY No Help.

Staples has a HUGE copy/print center with 1 Person working on a Sunday.

half the self service machines are BROKE.

and the Girl is doing phone orders/computer orders/self service orders walk in customer orders & UPS Orders.

Please do not ask your self Why people quit their job! I would walk out as an Employee !

Who as a Business person like myself would sit there and wait 45 Minuets to get copies for his dead line leases ?

This is not once but on Several occasions you have 1 person in the center.

If you can not afford to run the Center properly then You should really close it and sell pork and beans.

I’ve had my last and Final day at Staples ! Terrible !

My company needs a responsibly place to work with.

Kind Regards

Jerry Leone.



Alex January 30, 2015 at 1:32 pm

*really weird capitalizations everywhere
Try going back another day.


Wendy Garcia September 7, 2014 at 5:55 pm

To whom it may concern:

I am currently at the Rego Center Staples, Queens, NY. I understand that is back to school season, which means the volume of customer visiting the store is higher, but is it absorb that only five registers are open during this time of the year. There is about 200 people on line. I’m very displease with the unprofessionalism exhibit by some of the staff member.
I hope the situation improves at this location.. Thanks in advance for your attention into this matter.

Wendy G


Judy Fiedler August 20, 2014 at 4:02 pm

I would like to make a complaint about the recent back-to-school TV commercial for Staples. I saw it this morning and it involved many children and teenagers dancing at the end to hip-hop music. The way they were dancing was very provocative, sexualized and particularly disturbing. I think this is very detrimental to children, families and women and is in contrast to the message your CEO professes on your website. To quote him “We can also better meet customer expectations and continue to grow by operating ethically and with integrity, making a positive difference in the communities where we live and work, increasing the sustainability of our products and operations, and ensuring a culture of diversity and inclusion.” This dancing featured at the end of the commercial does not show any understanding of integrity or ethics — it is not positive. It is demeaning to women, children, families and disturbing to anyone. I am not a prude, but there are some things that are inappropriate for children 12 and under, particularly young girls, to be doing on TV. In an age when abuse to women and children is so prevalent — we don’t need Staples to be another provocateur.


Bob November 25, 2014 at 11:43 am

Your complaint is frivolous. You’re the only person that thinks the shopping cart dance is “provocative” Why would you even waste your time trying to file a complaint? No body will take you seriously. You sound like you’re trolling.


Sam January 30, 2015 at 1:30 pm

You think a Staples commercial is disturbing?
Do you live in a right wing compound?
Find something else to whine about.


keith holland August 19, 2014 at 11:21 am

I’m contacting you to complain about your salisbury nc store .this store has the most horrible service of any yet i went to order lightscribeable cd i stood and the service desk for 15 minutes while watching employees walk by casually talking with one another a tech came out i tried to talk to him he pointed towards the desk made hand movement to show that he was deaf there was 1 young girl on a register with 5 people in line i and 2 other people that were waiting for assistance got in line while i watch employee walking looking and avoiding assisting the young lady .when i get to the desk 30 min had passed when i told her i needed to order cd she didn’t know how she called for assistance another 10 passed by when i walked to the office of the manager the young men came to assist they couldn’t even spell light scribe told me you didn’t have any once i corrected his spelling he tried to make the young lady learn how to do it all the while her line was building up i graciously step aside and let the other customers go through 45 minutes passed by and we finally finish i inform that there service was not good and that they should have people standing around watching them talk thats bad for the company this was last wed on a one day delivery today is tuesday and i still haven’t received my product i called the store and because i don’t have the receipt they can’t assist me but i order this same part at least once a month i wish office depot still carried the product i never had any problem…..and to staples please train your people to avoid a postal experience…………dissatisfied customer


Robyn Lapointe August 19, 2014 at 9:36 am

I spoke to Nicki today and she coughed right in my ear like 5 times and never once said excuse me or anything. She was extremely rude. I called number 18778267755 around 9:15am. When I asked her to help with our account she was just nasty.


Mary Broz August 5, 2014 at 6:39 pm

We recently bought a Dell windows 8 computer and have been trying to get used to it. After stopping in to ask questions it finally had to go back to the techs to “get fixed'”. It runs better than even when it was new- very fast, absolutely no problems with our email situation and all viruses gone. We were treated with tons of respect, things were explained in a very understandable manner, and the techs seemed honestly as happy as we are that everything has been taken care of. I would recommend giving Staples in general, and the store in Big Flats a try when purchasing these products.


Connie Nellos July 31, 2014 at 5:57 pm

I just purchased a Lenovo laptop from Staples at the Carson City, NV store. The manager, John Mauricio went way beyond the call of duty to get me what I wanted. Evidently, Staples no longer carries Lenovo. I previously purchased two HP laptops from Staples – they were awful. After getting the Lenovo, HP should be ashamed of the computers they’re selling and you should carry Lenovo.
John is the BEST ever in customer service. After several previous calls to the President’s Office where I spoke with Kirk?, I was sent an email saying he couldn’t help me. So I went to John and he got me exactly what I wanted. How he did it, I don’t know. He has two techs at that store who are also exceptional – Evan Stokes and Cameron Lozano. As busy as Evan was on Sunday (the store was way understaffed) he handled stress in a calm and efficient manner. I would certainly want him working for me and Staples should be proud to have such a wonderful team in that store. Too often people only complain, but I have no complaints–only kudos for the team in Carson City, NV

P.S. I was a C.S. manager for 3Com in the mid 90’s.


Sue July 30, 2014 at 6:15 pm

I went to the Fall River, Ma store on sunday the 27th of july to but a dell bundled deal in the flyer I had received in the newspaper that morning. I waited in the computer dept for over 30 mins. for someone to help me. I went to the tech help desk and said I would like to purchase the dell bundled computer that is advertised in the flyer. I had the flyer with me to show her. She said they did not carry the windows 7 that was advertised and walked away. I went back to her and repeated what I wanted and she said, I already told you we do not sell windows 7. I again said I want to buy that computer. She told me it was a tower and not a computer. I then asked for the manager. He never showed and I continued to deal with Sophia, customer service.I had her call another store to see if they had the bundled deal that was advertised and she did. They did not have one but told her to put a bundled package together of equal value and give me that since it was advertised. Sophia went to the back and retrived a keyboard and climbed a ladder to get the “tower” which was a windows 8.I said I wanted the windows 7 and please call the manager for me again. She went back up the ladder and gave me a windows 8.1.I told her I didn’t want 8 or 8.1, I wanted the 7. She said everyone buys the windows 8. I told her again I don’t want the windows 8 and to please call for the manager again. I want the windows 7, in a very calming voice. I asked her to check again and she did and by golly she had the windows 7. Seems the manager was standing at the desk all this time and never came to me to ask what the problems was, his name is Joe. I understand Sophia was getting very aggraved with my request but that is why they work there as customer service. I told her she went over and beyond to help me but could have done it without the attitude and thank her very much for her help and was very pleased to get what I went in to buy. Kudos to Sophia. Bad for the manager, he needs to be retrained and help out his staff and make customers want to come back. Joe does not meet the requirements of management at all. I am a traing excecitive for managers at my corporate office and “Joe” would pass the test. One more thing, I was paying by check and it seems the check processor didn’t work correctly so she wanted either cash or credit card. I thought checks were cash??? I didn’t want to ruin the rest of her day and paid by credit card and now I have to mail a payment by check so I don’t get any interest applied. OMG !!! worst shopping experience ever.


Mr Sanchez July 30, 2014 at 3:53 am

To whom it may concern
To start how is ur morning or day going good I hope
Pls forgive me for being blunt but I spent we are just
Going to say the whole working day 7/29/14 on phone
And in the store. I think it as and was one of the worst
Exp in my life as a staples costumer or just as a consumer
Or even a new costumer. The one opp that was helping
Me was a very nice lady from the FL Miaimi call center or
In the state of FL pls if u would contact her. Her name
Is Sandra she is from Staples Costumer Service on land
Not over seas she will beable to not only fill u in on this more
Then important issue so much so that Sandra told me she
Would be make a complaint to the head office her self
If u would pls contact me after u speak with her because
She also wasted a whole workday of Staples money
Dealing with what i would call a bunch of pardon bull XXXXX
That was not only disrespectful but down right lies to not
Only me but to Sandra also. I can be reached allday at
1619-729-2116 I also have the names of just about one
Dozen call center employes that need to be fired or retrianed

Thx You I would really like to be putting a valued costumer
But even when this gets fixed I’m not to sure I will be shopping
There again
Mr Sanchez


E Smith July 26, 2014 at 4:30 pm

Until this morning I was a customer and stockholder of STAPLES, when I was required to give my phone # and name in order to make two (2) copies.. The alternative was to put less that $0.25 on a credit/debit card. Ridiculous! Melted the Rewards card (it would not tear) and on Monday will be able to sell my stock holdings in STAPLES. Any wonder the stock price has lost 30% in a hear.


Alan Bowmaster July 22, 2014 at 2:34 pm

July 21, 2014

I am writing concerning the management at Store #1288 in Ocean City Maryland.
The store itself has more managers than employees. And those Managers truly enjoy the title of Manager, yet they do not manage. If you need proof of this just look at the employee turnover.
People don’t show up, and they don’t call nothing is done about that.
I am semi- retired and work part time as an Easy tech, and have been written up on two occasions for ringing something up wrong. The second time I was terminated. When only three weeks ago received award points for my performance.
The Easy Tech Manager has chosen to blame the employees for departmental problems rather than manage his department. Apparently the Management is exempt from any sort of professional ethics and has no idea what integrity is. Perhaps they should read the employee hand book before they are made mangers. There is only one thing that you can count on from that store. If Management is talking it is as lie.
I have since been terminated because I spent too much time with good customers and rang something up incorrectly. Isn’t it the Managers job to manage, and not look for excuses as to why he isn’t getting things done in a timely fashion?
Quite frankly this is the most ridiculous thing I have ever heard in my life. And I will be filing for unemployment and would welcome a hearing with DLLR.
And now I see I can’t access my payroll information and I need my paystubs. They are important and need this data as soon as possible.
Thank You,
Alan R. Bowmaster


melissa biazzo July 21, 2014 at 11:46 am

500 Staples Dr.
P.O. Box 9250
Framingham, MA 01702

I applied for a job at the oceanside store on long island ,Ny and been having a problem with the link to the background check.I reached out to the mgr there but could not help me.
This is all that is left in which i am for waiting employment and eager to start working your email is above and phone is 516-599-XXXXX
Looking forward in hearing from someone
thanks in advance…….
could someone assit the mgr or me


Evan July 20, 2014 at 8:46 pm

I recently purchased an Ipad Mini from with Retinal Display for $359. This was supposed to be a gift for my wife who is pregnant. The device listed on your website is not the one you are attempting to ship. Evidently someone had put the wrong information and link yet didn’t have a problem trying to correct this. This responsibility relies on Staples and I hope you can do the right thing and send the appropriate device with Retinal Display.


Lucille Pflug July 19, 2014 at 10:26 pm

This is not a complaint…Every time I have visited a Staples, I have been highly satisfied. A little while back, I sent e-mail to Corporate Office, but have not heard back yet. I asked for information as to the name of supervisor in charge, phone number and address, for the GARNISHMENT TEAM, who would be in charge of the employees, at your Staples warehouse ,at 4640 Hinckley Industrial Pkwy., Cleveland, Ohio 44109-6017. I believe a mistake was made in my and Garfield Heights Municipal Court request, to the way a form sent in was neglectfully filled in, by a NO signature person. I would like to start the entire process again, as I feel it is necessary. Please send me requested information. Thank You, Lucille Pflug


Ruth Bell July 14, 2014 at 6:31 pm

July 14, 2014
500 Staples Dr.
P.O. Box 9250
Framingham, MA 01702

RE: Staples Copy Center

Dear Christine Komola

I was very disappointed today with the service I received at Staples in Grosse Pointe, MI at 17410 Mack.
I have been dealing with Staples for years, ever since they moved into that location. It used to be the Rams Horn a restaurant my son worked at right out of high school, they finally closed. If your store continues with poor service then it will close as well.

Today roughly around 1:38 pm, I sent over an order by email to your store, Copy Center, with instructions to print on a small peel and stick on oval label or round which ever label paper your store had available to print on. I did not consider it to be an inconvenience, somewhat of a nuisance, a big hassle or anything difficult to do, that’s what you do, right? I have had round labels printed there before with no problem so I sent my order to Staples as usual.

Today however, around 2:45 pm I entered your store with my son, the young lady staffed in the print department was beside herself. When I arrived, I patiently waited until she handled the customers that were there before me, she looked up and asked to me step up to the side of the counter, as she quietly explained to me that Staples did not do round or oval labels. I began to explain to her, how I have had them printed there before with no problem. Then she said, well we just don’t have those types of labels. So I asked her what if I go buy some labels and bring them back could she then print on them, she said no. She said the machines were not set up to print labels like that. I began to tell her I have had this done before, she disputed me and said this is a laser printer and it is not set up to print on round or oval labels. She then began to wait on the next customer, as I stood there puzzled.

At that point Charlie, I believe the new Manager or acting Manager came over and asked was everything all right. So I asked him, Charlie if I purchased oval or round labels could your machine print out the labels I need. He said yes, they have to be laser labels; we can print on laser labels. He then said go into the store, isle #_, where the labels were stocked and pick up a package of laser labels, then bring them back and she can print on them. Well I did just that, I brought the laser labels back up to the counter for the young lady to print on.

After that, you would have thought I asked for her right arm. She came out with this nasty undertone to her voice, you better be glad he said to do this because I wasn’t “gonna” do it. If these labels tear up this machine I’ll have to pay for it, they will take it out of my check. I can’t be doing things like this that’s gonna tear up these machines and lose my job. Then as she looked at the computer, she said you don’t even have your labels set up to print on these labels. I thought, well no, I didn’t know how many labels were on a sheet or which labels the store would be using if the store had labels or if I had to go out and buy some.

She embarrassed me and made me feel like I was a trouble maker I felt uncomfortable and humiliated. She then said it’s going to be another couple of hours because I have to set this up and I’m busy. I actually thought everything was solved when Charlie said bring the labels up to the young lady to print on. I had begun to network with another customer in your store about some future business. All of the extra conversation I heard from your employee was not necessary and rude.

FedEx Kinko is a few blocks down the road on Mack, I did tell her I would not bring my labels back I would go somewhere else and apologized for her inconvenience. Someone needs to let her no, without the customers she would not have a job. Please take care of this matter, I don’t know how many customers have been affected by an employee’s poor attitudes, but I am one.

Stables is closer to me than FedEx by about 7 or 8 blocks, I can take my business there. Generally I don’t have problems with Staples; I can’t even imagine what situation would out trump Customer Service, no matter what happened before I got there. Train your employees or shut your doors.


Ruth Bell
Chugga’s Main Street Bakery

CC: Ronald Sargent
Joseph Doody


Erin Nelson May 31, 2014 at 12:45 pm

I purchased two computers from Staples in Phoenix,
One of them was not the correct computer, when i took it back to the store the manager told me that the computer I had was not on the receipt I said no kidding that is why I am here to return it, He said as that computer had not been paid for I could not exchange it nor would he give it back, that was 5 days ago and still no response from staples customer care, I am out 765 this is a business purchase.
If i hear nothing back monday I will amass media campaigns press releases and a dedicated blog all to staples and as an award winning marketing expert, how much do you want to bet my seo outranks their primary sites at every turn.

I want my money or the computer. I have witnesses to each purchase not to mention your own video cameras as evidence. NO LONGER WAITING OUT OF PATIENCE THAT YOUR MANAGER can steal directly from any customer. I am ashamed of you Staples


dale poulter May 12, 2014 at 1:14 pm

Sponsor/Administrator: The Sponsor of this Contest is Staples the Office Superstore,
LLC, 500 Staples Drive,
Framingham, MA 01702 USA.

I entered the Staples Make it happen contest
The contest rules stated that it was open to residents of Canada. I have the rules saved.
I received a consolation prize of a $25.00 Staples certificate not valid in Canada. (Email also saved) The prize is only valid in a USA Staples store or
As a Canadian citizen I am forced to use Staples. ca not I wrote to the Staples Company via their customer service department and they replied that I should not have entered the contest if I was Canadian, so the $25.00 certificate is meaningless.

I entered in the contest in good faith, and according to the rules. I feel that I should be entitled to a valid prize.

I hope that you can help me.
Mrs. Dale Poulter
XX Ventnor Way
Ottawa, Ontario


Carole May 6, 2014 at 10:58 am

Hello. When I do a business order from Staples I am always able to get a free gift with my purchase. For some reason I am having trouble doing that this time. Can you all help? Thanks.


Susan Wiebusch May 3, 2014 at 10:56 am

If you move forward with your plan to offer post office services at your Staples stores, I will not shop in your stores anymore. Postal services need to remain in a nonprofit company. These services should not be privatized for a number of reasons. Among them: 1. Costs to customers will go up to feed the for profit bottom line. 2. Rural services will be viewed as not cost effective by a for profit company and these services will be cut.


Dee May 2, 2014 at 4:10 pm

Very disappointed!!! Was given a coupon code 58112 (expiration 5/3/14) for $30 off a order for specific items totaling $60 or more. I had my cart full of the items, coupon code applied, total reflected that the order was correct and the $30 was deducted from my total. I left the items in my cart as I waited for my monthly deposit to be direct deposited into my account on the 1st of May. After the deposit was made, I went to complete my transaction only to find that my coupon code now reflected that it had expired. Yes the coupon code that was advertised to expire on 5/3/14 was no longer being accepted on 5/1/14. How does a business FALSELY ADVERTISE and stay in business? I have spoke with a rep, I have spoke with customer service, i have written corporate and my next stop will be the BBB. I am aware that Staples originate in Canada but here in the USA, this is considered FALSE ADVERTISING and in case they didn’t know, that is UNLAWFUL!!! Word of mouth is best advertisement and my words at this point are not good! VERY BAD WAY TO DO BUSINESS AND EARN CUSTOMER TRUST AND SATISFACTION!!!


Earlene Redmond April 29, 2014 at 2:36 pm

You are closing your Staples Store #1772, 46th & Pulaski, Chicago, IL. Why? It was a blessing when this store opened. All staff, from cashier to the tech department is very professional, courteous, very informative, regarding the products and services and very friendly and patient with the customers. Mr. Rodrigez, Ryne, Lewis, the other two female managers, Felicia and all other staff will be very much missed.

This store should not be closed!!!!!. This store is very valuable to this community!


Jan Deleon April 22, 2014 at 12:15 pm

I order something online and never recieve it! They send me an email saying that the expected delivery of my sherdder will be April 18 and i have recieve it! So I called them today, April 22 and asked them what’s going on with my order and they told me that the order has been cancelled! They didn’t even informed me that the order has been cancelled or anything! They’re making a fool Of their costumer! They won’t let the costumer know that they won’t get their order instead of waiting for it! Bad costumer service! Bad company! I hope you guys goes out of business! Employees are not professional!


Diane April 6, 2014 at 6:00 pm

Why won’t your “sales associates” wait on me? Last fall, I had to travel 40 miles to Best Buy to purchase a tablet computer plus all the accessories — roughly $700 you did not get. Yesterday, I wanted to buy a new printer. Once again, your sales associates treated me as though I am invisible I will have to make the 40 mile trip to Best Buy again, so that will be another $100 you have failed to get. Running a business like that , you deserve to go out of business.


Cynthia Freeman March 14, 2014 at 11:43 am

DO NOT close the store at 67 Newtown Road, Danbury, CT.


PEDRO DIAZ March 13, 2014 at 1:08 pm

COMPLAINT: VERY DISSAPOINTED. ON 01/25/2014 I took my Dell Lap-top 1520 Inspiron, diagnosed of virus infection by the Staples store -#315 US Highway #206 suite 200 Hillsborough, NJ 08844. They ‘fixed it’ and Daniel the Mgr of the store convinced me to get a year PC Protection plan and he quoted me; “any problems with this Lap top for the whole year bring it in, will fix it without any responsibilities on your part; we will fix it. I went ahead bought the PC Protection and a new Kaspersky anti-virus.

I took the Lap top home and tried to install the anti-virus, could not do it. I called Kaspersky about it. I told them about what Staples did, They e-mailed me back items to take back to Staples about the problem. I took it back to Staples and they installed it for me. I believe Alex or another tech said that it was because the previous problem with the virus but they cleaned it good this time (I thought so) plus some other items that needed to be checked.

Three weeks later, I could not get into the Internet explorer. Took it back again 3/8/14 left it, Alex called me 3/11/14 to mention that the Lap tap had a virus infection and there were no coverage for it. I said how come; I just bought the PC Protection and the new Kaspersky anti-virus which your store installed. I asked to speak to the Store Mgr Daniel. I asked Daniel what is going on? Daniel said I am sorry the Protection Plan only covers hardware not virus. I said, you store already cleaned the PC around two weeks after you installed the PC protection plan and the Kaspersky antivirus. Then I asked him, how come when I bought the PC protection you, Daniel, said to me any problems at all, your lap top is protected for the whole year.
I went to the store on 3/13/14 asked for Daniel the Mgr, he was not there. I picked up my Lap top telling Pete another technician who helped this time; I do not believe I will be coming here ever again. I am very dissapointed with the store and the store Mgr. Daniel. I had praised him in a survey you sent to me before, righteously so, and now I am ashamed I did that. I thought he was a very righteous person; I was wrong.
Please pass this to your Staples CEO; Mr. Ronald L. Sargent.
Thank you for listening.


Mary Linda Sara March 6, 2014 at 9:49 am

I have been using the staples store in Reston since it opened every person I have worked with from the manager. To the Technical support people. Anthony, Juan and Zachary, to the people on the floor have been fabulous. Please don’t close this store.


Jason February 25, 2014 at 11:47 am

I also placed an online order yesterday for a camera and received the voicemail to call them back at 866-493-8108. They are unable to help in the online chat and the current time I have been holding on the phone is 48 minutes. The voicemail said it was going on hold right away and would be delayed by at least one day. If the order went through yesterday, why the issue with processing a day later. Working with someone to resolve issues is fine and acceptable, but the ability to get in touch with someone who can help is painful. Not to mention the email that was sent when my order was entered yesterday was that it was delivering today. Obviously not going to happen.


Judy Law February 22, 2014 at 1:19 am

Today i visited the staples store in long beach and was approached by a gentlemen
first he said hi and then he asked me if he could help me and i thought he was great
with all the help he gave me he even asked me how was my day and said that he
really enjoyed helping me i never really shop much at staples it use to be best buy
that i shopped at until i met the outstanding young man he said his name was
Honn I just need staples to know he is management material your
Employees are so nice i will return to your store no more best buy i am now a new
staples customer what a fine young man he was.

From the desk of Judy Law
@ Caldwell banker
Palos Verde Estates CA,90274


Jean Bening February 20, 2014 at 2:46 pm

Staples Customer Service is AWFUL!!!!! I had placed an order for some gift cards on-line. Received a voice mail that they put my order on hold and to call them back at 866-493-8108. I called that number and sat on hold. I finally hung up after 40 minutes of being on hold!! I then tried to do the on-line chat to get the problem resolved. After chatting for nearly 30 minutes I was told that they could not help me and was given a help desk number. The person on the help desk was very nice, but told me that he could not help me. He stated I would have to either wait 24 hours for a call back or sit on hold (with the current wait time being 35 minutes). I told him I guess I would be waiting for another call back – delaying my order even further. VERY POOR CUSTOMER SERVICE!!!! You would think that for a company this size, they would have decent customer service!


bbi February 12, 2014 at 11:36 am

Order was returned and received by your Warehouse on Feb-03-2014 @ 10:44am via UPS Waybill: 1Z9AX10690989XXXXXX. To this date, we have not received a Refund. We called twice, and was given a run-around about the process. There is no process, in this Business climate that a Refund should take over a week, that is just ridiculous.

This is somewhat surprising from Staples, usually this is expected from a smaller, less professional, untrustworthy Store, but maybe this is the direction that Staples is taking.

Nevertheless, our refund is requested immediately.

Thank You


Terry Lettiero February 8, 2014 at 6:41 pm

Hello two weeks ago i spoke to Christopher the secretary to the president and he told me he was sending a ck for my warranty in full i have not recieved that. My name is Theresa Lettieroand my phone number is 203-288-XXXXX


Rick Verlini January 30, 2014 at 11:36 pm

Would like to complain about the mangers Jim and Debbie at the local Newport, Oregon store. We have been good customers and we had a small problem that we hoped would be taken care of. Each time we talked to the managers they acted indifferent but told us they would take care of it, but we never received any results or calls back as promised. The next time we would go in to the store the managers would try to ignore us. After at least seven (7) attempts to get something done in the local store, I got tired of there crappy attitude and went straight to the Staples corp office and with in a few minutes on the phone, I was offered and full refund, which came with in 7 business days. Thank you Staples Corp. Will never buy another thing from the Newport Oregon store as long as Jim and Debbie the managers still work there.


Holly Koenig January 25, 2014 at 9:20 pm

What a hole in front of Store #0231. My new car couldn’t avoid it and it ripped my tire to shreds. Managers claim its the landlord’s fault. I’ve emailed photos and the tire bill and now I’ve sent in the mail. I look forward to a full refund. Thank you.


Susan Shelton January 9, 2014 at 10:23 am

In December I placed a copy and print order for 100 employee handbooks with spiral binding for Cleveland City Schools Transportation Department. Jarod Scofield helped me with the order and I wanted the “powers that be” to know how pleased we are with the quality, service and turn-around time of the order. Jarod seems to be the example of what you would want all your employees to be – courteous, efficient and engaged.

I will definitely tell others to use Staples Copy and Print.

Thank you
Susan Shelton


K.M May 11, 2014 at 2:08 pm

I’m a former Copy and Print employee who was wrongfully terminated due to a manager having a personal vendetta against me bc I reported her to HR for verbal harrassment. I wasn’t paid the wages I was promised at all. Management doesn’t care about their employees, so it’s nice to know that we make a difference to the people who matter, the customers!


Danette January 4, 2014 at 5:39 pm

My husband and I just visited a Staples store on S. Florida Ave. in Lakeland, FL. We both needed to use the restrooms while there. When my husband came out of the men’s room he told me there was no toilet paper in his. I told him that the ladies room was the filthiest I’ve ever seen. Several stalls had no toilet paper even though the system used double rolls. The inside of the toilet’s all had rings inside the bowls. The handicap stall had visible feces around and inside the rim. The floors were filthy and the outside of the toilets where the bolts are look like they haven’t been cleaned in months!!!

I asked for the manager. When I told him what I saw in there he said that they were just cleaned this morning. I told him nothing was done then. It looks like nothing was done for weeks!!! When I mentioned that toilet paper was missing in several stalls he said people must be stealing the paper. He had no female worker to go check the room so he just stood there and looked at me. He offered no solution and no apology!!!!

This situation should never happen. I’m disappointed with his attitude and I want Upper Management to be aware of this problem in his store.

Regards, Danette Smith


michael sherman June 5, 2013 at 4:17 pm

Can you please send me the price of Panasonic KX-FA65 between 4/8/13 and 5/7/13…We do not believe that the return price we received was correct..thank you

6/5/13 today


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