Staples Corporate Office

Staples Corporate Office Address

Staples, Inc.
500 Staples Dr
Framingham, MA 01702

Contact Staples

Phone Number: (508) 253-5000
Fax Number: (508) 253-5476
Email: Email Staples


CEO: Ronald L. Sargent
CFO: Christine T. Komola
COO: Joseph G. Doody

Staples History

Staples was founded in 1986 in Boston, Massachusetts by Leo Kahn and Thomas Stemberg.

In 1991, the company expanded to Canada under the name “The Business Depot”.  These stores were all later renamed to Staples.

In 1996, Staples became a Fortune 500 company and announced plans to merge with Office Depot.  The merger was stopped by the FTC.

In 1998, the company acquired the naming rights to the Staples Center, the NBA stadium of the Los Angeles Lakers.

In 2004, the company expanded to Austria and Denmark.

Today, there are over 2200 Staples locations in 26 countries and is one of the world’s largest office supply chains.

{ 14 comments… read them below or add one }

Ed Bodisch March 19, 2016 at 11:58 am

I have been buying HP cartridges for years at the Whitehall store on Macarthur Rd. I recently took back 8 used cartridges like I have been for years. I was looking for my $2.00 for every one that I used to
get and the girl that waited I me had said you will get your credits via your e-mail. Well that was 3 months ago and I have not received anything since. I proceeded to ask at the front desk and they told me they no longer issue any credits on returned cartridges. Well that is the last time I will buy anything
at staples ago. They at least can tell you the truth instead of saying you will get your credits via your
e-mail. What a ripoff!!!!


Ted November 14, 2015 at 4:07 pm

When are you going t fix your web site ? Have not been able to get in to order some stuff for over a week – just get some funny looking boxes – english / francais – whatever

They are closing Thanksgivings – if the web site stays down they may as well just stay closed. What an outfit ! ! !


Griffin Anthony Glaze November 11, 2015 at 12:12 pm

Hi staples headquarters Im sending you a thank you note about remodeling the bathroom I cant wait to see the hand dryers at grove city Ohio staples bye bye paper towels hello hand dryers i cant wait for the bathroom to be remodeled there? 4600 Hunting Creek Dr Grove City Ohio 43123?


cclark November 4, 2015 at 2:05 pm

This is a prime example of why we are going to a competitor. We purchased a printer from Staples in January, it’s been replaced by Staples once, after that they have been of no help what so ever. It’s been replaced under warranty multiple times. We asked for a refund since we haven’t had it for a year and if you’ll read the email below after asking two weeks ago for help our contacts help simply could give a shit less.

Her manager left me a voice mail that was so rushed and basically the attitude or vibe she gave off was I don’t care if you leave us as a customer that I have no choice now but to leave them as a customer.
Begin Forward:

This is not acceptable to us. Initially at the onset of the problems the printer could have been returned for a full refund as it was not even 24 hours after initially receiving it that we began to have issues with it. Rather than offer a refund for the printer, you referred us to Lexmark directly to get a replacement printer.

We received a replacement printer and it wasn’t three months after that, that we had more issues. Again we were referred to Lexmark.

It seems to our organization, that Staples does not stand behind the products that it sells and instead sends customers directly to the maker of said products in order to hash out what to do once they break down only days after receiving said product, rather than give the customer a full refund so that they can in turn, purchase another like product from your organization.

Additionally, it feels a lot like Staples doesn’t value our customer/vendor relationship. When we would like to return a product because it doesn’t work we are sent to the manufacturer of said product and only offered a replacement…a replacement that continually has issues. Yes we could continue over the course of the next few years get “New” printers under Lexmark’s stellar warranty program but why would we want to continue with the headache of all of that, knowing the product will yet again fail?

All of that said, please have your manager contact us and discuss further options or we are more than happy to take our business to your competitor.

Thank you and Warmest Regards,

Cristal M Clark
*** Clarcona Road
Apopka, FL 32703
Environmental Products of Florida Corp.

From: Horvath, Ann Marie [mailto:***]
Sent: Wednesday, November 04, 2015 10:45 AM
To: Cristal Clark
Subject: Printer

Hi Chrystal,
I just finished talking with Andrew. He cannot authorize a refund. He did say that they will replace the printer through the customer care department. It is under warranty.

Need dispensers for your restrooms? Ask me about our NO CHARGE dispenser program.
Ann Marie Horvath
Inside Account Manager
Staples Business Advantage


Outraged Customer October 29, 2015 at 3:39 pm

Today I attempted to call Store #0003 555 N Main St Providence, RI 02904. During my call I waited a total of 19 minutes on hold without so much as a single person answering at any point. Finally after this time had passed a young sounding girl answered. I asked a very simple question about a product I was looking to purchase. The girl then informed me she wasn’t going to be able to assist me because ” I don’t know what to tell you”. I then asked if she would please connect me to a supervisor. She told me “he is busy, if you want I can place you on hold and he will get to me when he can. ” While I was unhappy with this answer I still accepted. I then heard her say something I couldn’t quite make out, giggle, then she hung up. Ending my call. I AM OUTRAGED!!! All of my attempts to contact this store have gone exactly the same way. With the exception of the muttering something, giggling, and then hanging up on me. Needless to say I will no longer bother trying to contact this store. Frankly, I am questioning whether I will ever shop at any Staples location again. The service is awful, the employees are rude, and the manager is completely incompetent. I suggest you seriously re-evaluate this locations employee roster. You need to get a manager who has a clue. It is clear the current management does not! Until you decide to finally do something to fix this situation, Amazon will be getting my business. Good Day.


Jesus Gonzalez October 14, 2015 at 7:15 pm

I am formerly filing a complaint against Staples Store #1860 – 1919 Taylor St, Houston, TX 77007

Work order#: 211400312 (Scan Code Bar)
Date: 10/11/2015 @ 1:13:49 pm

Re: Bate & Switch / Dissatisfied Customer

On 10/11/2015 I called Staples and spoke with a Technical Support Agent and inquired if they could upload Windows 10 onto my Windows Vista pc. I was told to bring the hard drive in and that they would run tests to determine it’s eligibility for the upgrade.

Once at the store, I was informed that the upgrade would not be a problem and there was a zero charge for the upgrade. I was then upsold additional software upgrades which are listed below. The representative offered discounts on the additional services which I did accept.

I ended up purchasing the following items at a total cost of $329.97.

– Windows 10 Upgrade $00.00
– Matrix Diag w/Repair $159.99
– 1 Yr – Part 1 – Virus Shield $32.00
– 1 Yr – Part 2 – Virus Shield Guarantee $47.99
– Sophos Managed AV – 1 YR $20.00
– 1 YR Existing PC ESP (non-AD) $69.99

On 10/14/2015 I received a call from Staples advising me that my pc was ready for pick up, but that they were not able to complete all of the instillations as previously requested.
I was informed that there was a problem installing the Windows 10 onto my pc because it was a Windox Vista.

I informed the representative that the Tech Rep who did the upgrade informed me that it would not be a problem and even upsold me additional products in the process.
I would NOT have purchased the additional software upgrades had I been informed at the time of the drop off / consultation visit.

I then requested to speak with the Store Manager who informed me that even though they were not able to complete the installation, I did receive discounts on the additional software upgrades they provided. I again informed her that I would not have purchased the additional services as that was NOT the reason why I brought the PC in the first place. My issue had not been resolved and I was now out of pocket $329.97 that I would have used to purchase a new PC had I been informed at the time of the drop off.
I now have a PC with all the bells and whistles and an old version Windows Vista.

An Unsatisfied Customer


Althea September 2, 2015 at 5:26 pm

I’m here compliment someone at the Staples in the Aviation Plaza in Linden, NJ. I went in to get my resume printed on resume paper and a man named Renardo helped me right away. He was nice and made sure he understood exactly what I wanted and even made me laugh at checkout. He’s a great asset, don’t lose him. I hope someone reads this!


Dianne Dubsky September 1, 2015 at 9:44 pm

Staples in Sturbridge, MA needs to learn how to properly train its employees in customer service. After waiting in line, the cashier left the register and went to the customer service desk to help the customer ahead of me with a problem.
As I continued to wait for my turn, the line at the only other open register was growing quickly.
Two more registers finally opened up. No one acknowledged that I had been waiting considerably longer than any other customer. No one said for the next customer in line to come to the register first. Now, after a long wait, I found myself at the END of a LONG line!
No Problem ~ I left without making any purchase and I will not be returning to this store.
Staples was outdone by the neighboring Walmart in customer service.


Rosewood Mobile Home Park August 21, 2015 at 12:42 pm

Yes, you have a very upset patron. I use Staples for all our business, every month we have them do our news letters, all our ink, we purchase our printer and thats where the problem starts or lets say the icing on the cake. Yes staples is easy and convenient for us, we may be small but that shouldn’t matter.We bought our printer six months or less and when feeding it thru the feeder it leaves lines thru it, so when faxed they cant read or very unprofessional. Ive cleaned the heads that says on the trouble shooting guide, and nothing so I ask one of the employees and she could not help me, she said they only had a fourteen day warranty. And that was it, not offering any suggestions call the manufacture, etc. We had envelopes done that should of taken ten days but it was months and when they came back they werent right, we had to argue with staples that it was there problem not ours it wasnt until they pulled up the original order that we were correct. There is no deals on ink whats so ever unless its HP, but we still use staples, I think its time to find a new company that would be glad to have us. I know im going to post this on social media about customer service, Thanks for listening Rosewood


D. L. Chaban August 5, 2015 at 11:36 am

Anyone else need this? It’s my suggestion to re-design those Staples brand desk-top calendars, the big ones that are very affordable at $5. I hang mine on the wall so it’s visible rather than on the desk. I use the bottom pockets to put notes in, reminders on 3×5 file cards for future months’ events, or shopping lists. I e-mailed Staples HQ to please consider making those bottom pockets just a tinch larger so the cards don’t fall out. Who else would find this helpful.?? Please let Staples know.


william skipper August 3, 2015 at 1:29 pm

i never buy a product with a rebate , it takes to long to get my money back. why cant you give an instant rebate , everyone would buy more if there money was not tied up in a rebate. bjs wholesale does this , there is no reason you cant do the same , unless you are using my money to get the interest off my money. shameful. i submitted a rebate 10 days ago and it is still in validation process.


D. L. Chaban August 5, 2015 at 11:39 am

I agree; there were two instances when I spent hundreds of dollars on equipment, paid in full, and never received my rebate(s). Two were $50 rebates, and one was $70. I should have paid extra for certified mail, because they claimed “never received.” Very disappointed.


Stacy M Homan July 9, 2015 at 2:24 pm

Hi, I’ am a student at a Business School here in Lafayette, Indiana. This is my last quarter here at the school for my Bachelors program, The reasoning I’ am e-mailing is one of my classes I have to do a swot analysis over a selected business. The assignment that I’ am assigned to work on is proximity 10 pages long. I chose staples as one of the selection that was offered on the list. Now I have to make sure that everything that is listed on the instructions on how to do the assignment is in order with enough information to go with it. The assignment is going to be look over by my instructor in the next 3 weeks. So I need to make sure that everything that I need to write is in order. If possible is there anyway that you can guide me to Websites where I can get all this information for my project. I will send a snap shot of what I’ am talking about below here. Section 4 is the area I’ am talking about Thanks again, Stacy

Final Project: Case Study Analysis [220 Points Total]

Throughout this course, you have read case examples in your text and worked with classmates each week to read and analyze different factors of strategic management related to assigned case activities. Now it’s time for you to select a business and write your own complete case analysis.

1. Read Analyzing a Case Study and Writing a Case Study Analysis in your textbook following chapter 13, pages C1-C16. Read the entire section in detail.
2. Select a Case Study from the list of companies provided on page 496.
3. During Weeks 6 and 8, submit a draft of the work you have completed to-date on your project. This is REQUIRED. It will give your instructor an opportunity to provide you feedback and answer any questions. Up to 55 points can be assigned for your submission, based on submitting the draft and evidence that you have provided effort and thought to your project.
4. Prepare a detailed analysis of the selected company, including each of the categories discussed in pages C1 – C16. Your analysis should include 8 areas:
• History, development, and growth of the company over time
• Identification of the company’s internal strengths and weaknesses
• Nature of the external environment surrounding the company
• SWOT analysis
• Kind of corporate-level strategy the company is pursuing
• Nature of the company’s business-level strategy
• Company structure and control systems and how they match its strategy
• Recommendations
5. Write the final project report using APA format and following the organization recommendations on pages C9-C10.
6. Remember to be systematic.
• Analyze the case in a logical fashion, beginning with the identification of operating and financial strengths and weaknesses and environmental opportunities and threats. Pay particular attention to the SWOT checklist.
• Move on to assess the value of a company’s current strategies only when you are fully conversant with the SWOT analysis of the company.
• Given the SWOT analysis, ask yourself whether the company’s current strategies make sense. If they do not, what changes need to be made? What are your recommendations?
• Above all, link any strategic recommendations you may make to the SWOT analysis.
• State explicitly how the strategies you identify take advantage of the company’s strengths to exploit environmental opportunities, how they rectify the company’s weaknesses, and how they counter environmental threats.
• Do not forget to outline what needs to be done to implement your recommendations.


Melissa Moley July 2, 2015 at 1:16 pm

Hello My name is Melissa, this would be the first time that I have attempted to write a comment regarding Staples ,a particular location and about a few very INCREDIBLE personal! I’m not sure who gets to read this comment but I sure do hope that some of the top people within this company reads my comments.
I live in RockyPoint N.Y. I shop at the Meford N.Y. Location not because it’s the closest one because it is not! This is a very very busy location! Every employee is constantly jumping through hoops to attend to the customers! Somehow to my surprise they JUST DO IT!
They JUST GET THE JOB DONE! They all are under pressure because every one wants their order done yesterday and isn’t always friendly and patient! The staff at this location maintains their professionalism ,kindness ,helpfulness while forced to accurately multitask with and for the customers! How do they do this, why do they do this? They are one large GREAT people! I haven’t always been a ray of sunshine when I show up for my order due to the pressure , deadline and stress I’m under but do they treat me any different ?,NO!
One Employee who is just part time at the moment was working the day after his Grand mother passed away because he wasn’t granted time off. Was he complaining and feeling sorry for himself? Did he not perform his duties and uphold the integrity of staples ?, YES he did. He wasn’t airing out his personal business! I happen to inquire about another Employees absence and that Employee is Frank. Frank’s brother is the part time employee.
Why was I inquiring about Frank because he is the the heart of that printing department! Not only is he great at his job, he knows what he is doing, he knows how to handle the customers, multitask efficiently and handles and respects all the other employees and customers! I see this not because I came on a day that he was on top of his game because
no matter what day it is I see it , it pours out of him so everyone can see it. He has came off of his lunch break to help someone , to fix something , to work something out. I have witnessed this on more the a few occasions!
Frank runs a smith operation! There are many great employees at this location! I’m very sad
to hear that staples didn’t bend over backwards to keep a lady named “Kat” Staples lost a very knowledgable employee to say the very least! I sure hope that someone with a little
sense does something to bring her back and something to avoid losing others like,
Sean, Jen, A.J. ,Amanda, Donald ,Jamal, Tiye, Michelle ,Joe,john,& Philip!
I would be happy to hear from anyone who cares at Staples headquarters!
Thank you,
Melissa Moley


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