Stanley Steemer Corporate Office - Corporate Office HQ

Stanley Steemer Corporate Office

How would you rate your experience with Stanley Steemer ?

[Total: 23    Average: 1.7/5]

Stanley Steemer Corporate Office Address

Stanley Steemer International, Inc.
5800 Innovation Drive
Dublin, Ohio 43016

Contact Stanley Steemer

Phone Number: (614) 764-2007
Fax Number: (614) 717-9223
Website: https://www.stanleysteemer.com/
Email: Email Stanley Steemer

Stanley Steemer Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Stanley Steemer Executives

CEO: Wesley C. Bates
CFO: David Floyd
COO:

Stanley Steemer History

Stanley Steemer was founded in 1947 by Jack Bates in Dublin, Ohio. Originally names Jack Bates Carpet Cleaning Company, the name was changed in 1976 to better reflect the company’s expanding range of services.

The company operates a franchise of home and business cleaning services. There are currently more than 300 corporate owned locations and approximately 50 franchises in and around the US. The company is the #1 provider of carpet cleaning services in America for nearly 80 years. In addition to carpet cleaning ,the company offers duct cleaning, rug cleaning, water clean up, tile and grout cleaning, as well as hardwood floor cleaning.

Stanley Steemer was the first company to be authorized by the Asthma and Allergy Foundation of America. The company generally advertises via email campaigns or direct mail flyers.

Stanley Steemer FAQs

Question 1: What is the phone number for Stanley Steemer?
Answer 1: The phone number for Stanley Steemer is (614) 764-2007.

Question 2: Who is the CEO of Stanley Steemer?
Answer 2: The CEO of Stanley Steemer is Wesley C. Bates.

Question 3: Who founded Stanley Steemer?
Answer 3: Stanley Steemer was founded by in .

{ 22 comments… read them below or add one }

Brandi October 11, 2018 at 1:50 pm

We had stanley steemer come to our house day before yesterday, then we spent all day and night fixing what they did. I have before and after pictures if anyone wants to see them. I don’t know what those people did, but I promise you they didn’t clean my carpets. They left them soaking wet, I mean they squished. And big orange blotches where there weren’t any stains at all. I can’t even express how very disappointing this has been. And when we asked for a refund of course they wouldn’t do it. I will be telling everyone I meet to NEVER use stanley steemer. We used a big green clean machine and our carpets came out super clean! Even the high traffic areas are spotless. We still have the hall and bedrooms to fix. I am upset and feel ripped off. We are in the wrong line of business people. We need to scam people into letting us ruin their carpets for tons of money. Never again. NEVER ever again.

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Emma Federico September 14, 2018 at 10:31 am

STANLEY STEEMER CRUSHED MY CATS FOOT

On August 27th, Stanley Steemer came to our home to clean the carpets in the basement. They were 20 minutes early and we didn’t have time to get the cats out of the way. We told them very clearly – be careful with the cats. They started the job immediately and started moving furniture and we saw our 14-year old Ralphie run upstairs under a bed. They completed the job and left but the cat was still under the bed. After a while we went to get him from under the bed and he had a badly broken foot with bones sticking out of the skin. Vet said injuries are consistent with furniture being moved on top of his foot. He had surgery to repair it and is now having major complications from medications and anesthesia, he may not survive.

Of course we contacted Stanley Steemer about this, but have gotten no where. The manager of the location was rude and dismissive. The customer service person was not able to offer anything other $130 refund. The insurance adjuster told me “it’s your word against the crew, and since I work for Stanley Steemer, I have to take their word over yours” so he informed me they will be denying our claim.

We are out over $3K, and possibly our cat too. Stanley Steemer has denied liability and only offered $130 refund for the carpet cleaning.

Stanley Steemer was grossly negligent in not telling us they hurt our cat, and not taking any responsibly in refusing to even consider our vet bills. Shame on them!

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John Mastroelli July 17, 2018 at 11:03 am

We had them come in to clean two sofas. They were here for about 20 minutes and said that they couldn’t get them clean and then packed up and left. They left huge puddles of water on my wood floors and damaged the casing on a brand new door. I then went and borrowed a friend bissel little green machine and in about 1 hour had the couches looking brand new again. We took pictures on the couches and damage after they left and pictures of the couches after I cleaned them. The rep came down and said the difference was night and day and would take the pics back to the door to decide what to do. They paying to fix the door but are not refunding my money back as they don’t offer a money back guarantee . I guess paying for services not rendered is ok though. What a rip off!! Stay away from them all they will do is take your money!! I am also in contact with my lawyer and he thinks there is a law suit that may be coming their way!!

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frank brown June 5, 2018 at 12:43 pm

Stanley Steemer San Diego Carpet Cleaning
they cleaned my carpets and also blocked my toilet with a night after incident, as it was overflowing they turned the water off, they tested my stone floor in the middle of my family room then asked for $3700 to fix the problem, they took 10 minutes to clean my carpets after I refused to let them do the stone floors. Im still doing the floors myself and trying to get a manager to call me back is a joke. Worst experience out. On a second house they charged me $4000 to seal the stone floors, it took them at the most 45 minutes and all I got was one coat, that show’s really bad. They told me the sealing is where they make their money. This is the managers reply:I wanted to email you regarding our conversations about the recent work we performed at your two properties. I appreciate your patience and willingness to let me try and come to a resolution on this matter. I am very sorry that you are not satisfied with our service, and Stanley Steemer does want to do everything we can within reason to resolve the matter. Regarding your request for a refund of $1,500, I met with my management team as I said I would. We listened to our phone conversation from Saturday because I wanted to make sure they heard everything you had to say. Our goal is to always try and come to a fair and reasonable resolution. After doing so, our management team will agree to do one of the following of your choice.

1.We will complete the job at the Encendido house at no charge.

OR

2. We will apply additional coats of sealer to the Montien house. We can schedule this over multiple days and facilitate furniture moving if necessary.

OR

3. We will give you a $1500 credit for any future service.

If you would like to arrange one of these options please contact me and I will do so for you. I know that you have made it clear that you were not interested in using us again. I do hope you will reconsider and allow us to provide the type of service we strive for with every customer. Our management team believes this offer is a fair and reasonable resolution.

Ryan Geronilla
Operations Manager
Stanley Steemer San Diego
858-271-9910 ext 170

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Benita Bragan May 5, 2018 at 1:44 pm

Ihad my carpet cleaned on the first of May, when I called they quoted me 105.00 when they got here they wanted to chg.me 109.00,I complained since I am a regular customer and they did bring the price down.I don’t understand how you can advertise a price on T.V. and your franchises don’t honor them.My appt. was in N.H.

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Judy April 26, 2018 at 4:26 pm

The carpet was cleaned at my condo complex in Fl. A call was placed to me by a resident that there was a large mess outside the door of the unit. Being a board member it was my responsibility to check the unit. There was water, black dirt and carpet all over the walkway. It was a large mess. I spoke the driver to request it be cleaned up. His associate refused to do so and began swearing at me. The driver, Ralph, did offer to clean his mess, however all he did was wipe water around. A call was placed to the local office and the manager apologized. This service was beyond reproach. Customers should never be treated in this manner. I would never recommend this company to anyone will assure the company that their services will not be used at the condo.

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LW April 21, 2018 at 1:28 pm

Horrible experience with driver of truck # 62 in Charlotte. Rude, angry worker – came out to redo carpet, said he did not see anything wrong, said he was not getting paid. We told him to leave our home and he sat outside in the truck for some time before leaving. Reported truck 62 to Doug Byers 704 867 XXXXX, owner Bobby Rice will not call until Monday, 4/23/18. Stay clear of this franchise.

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Mercedes Civitarese April 20, 2018 at 12:59 pm

Amazing job! Made my old stained carpets look new again. Staff was courteous,and paid attention to details! Thank you Andy and Edwin!

Mercedes Civitarese
Furlong,Pa,

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Scott Perdue October 25, 2017 at 7:17 pm

No respect for Stanley Steemer due to franchise in Leesburg, FL. I tried to use their services last year. They came and measured and gave me a quote to review and I told them I would call them to schedule the work after considering their estimate along with a few others. I decided to check the measurements they did and they measured a few hundred square feet more than I did. I called and told them I didn’t think there measurements were correct. They came back and guess what? Without me telling them what I came up with, their measurements were almost identical to mine. Since this was for a business office paying with a P.O. #, they needed to set up an account. I gave them all the needed info and they said we were good to go. I also had to get info from them to set them up as a vendor for my company. I got partial information from them. I called and emailed them for a few weeks and never got any response, so I let it go.

I have now relocated into a different office suite and tried to set up service this week. To save time, I am paying with a credit card to avoid going through all the red tape to set up a vendor for a one-time service. They scheduled someone to be here today between 2pm and 5pm. As of the writing of these comments, it is now 7:15 pm and no one has shown up. I didn’t receive any calls to tell me they were running late or to reschedule. I tried to call their local office and got a recording that said they were closed and to leave a message, which I did. I went to Stanley Steemer’s website to look for a way to contact someone at the corporate level. Maybe it’s just me, but I couldn’t find any options on their website to contact anyone about poor service. All I could do was put in my zip code to find the local franchise and their phone number. I give Stanley Steemer poor marks for a website that doesn’t have an easy way to contact a corporate level department to report issues with a local franchise. It appears that Stanley Steemer isn’t concerned with good customer service or their company’s name and reputation that appear to be tanking due to issues I have found posted on-line.

I would like to challenge anyone from Stanley Steemer to contact me or any of the others that have had a bad experience and show that customer service matters, but I’m not too optimistic about any real follow up based on some of the comments I have seen posted.

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Helene Schlegel October 24, 2017 at 4:08 pm

VERY DISSATISFIED with the service. First, they were not even here for one hour for two rooms, hallway and 5 stairs. They didn’t move any furniture and worked around it. Additionally, all spots are still there and the edges were not done. This is unacceptable. No wonder they would only accept cash! My 70 year old husband had put the dining room chairs on the deck, thinking he would help them with the furniture. To our surprise, as stated they moved nothing, and, as a matter of fact, he had to bring the chairs back in when they finished. Unfortunately, I was working at the time or wouldn’t have paid them unless the job was done right. The whole experience was a disaster. The company did offer my husband to send the crew back but why would we want the same incompetent crew back. Very disappointing. In order to have the rugs cleaned we have to pay to put our dog in the kennel. Now we’ll have to pay another day in order to get a legitimate company to come and do it right. I will make sure that I review Stanley Steemer on every website there is to ensure that people are aware of your horrible and unacceptable service. I will not recommend your company to anyone.

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None ya September 14, 2017 at 10:00 pm

I would like to stay anonymous. I worked for one of the Stanley Steemer in panhandle of Florida. Very poorly ran franchis with old equipment. I was called into the office today on my day off and was scolded about a personal issue that had nothing to do with my job, by the owner of this franchise . I told her no to a question she asked and she stepped towards me and slapped my arm. I told her to not touch me ever. I then turned and left the office. She did this in front of my coworkers in the office. I dunno what to do, but this is a very very bad franchise. I am not the only employee that she had slapped. Found out today I am no longer employeed there. It’s a shame you guys have a franchise that you have no idea how its ran, lack of training, and the very unprofessional owner who treats her staff horribly.

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Kip Swan September 7, 2017 at 7:21 am

DO NOT purchase any prepaid plans with this company. It is a SCAM. When we went to use our credit, they gave us a bunch of BS about how the credit could be used and the amount was less that originally explained. When I called for the service and explained very clearly what we needed the Stanley Steamer guy shows us Without the equipment needed to do the job. Then he called his supervisor who came out and they gave a bunch of BS lame excuses as to why they could not do the job. I have referred a lot of business to Stanley Steemer. I WILL NOT in the future. As a mater of fact I will go out of my way to make sure other people DO NOT GET Scammed into their dishonest ways of doing business. I would say that Paul Carson at Stanley Steamer Corp. has his hand full with all the dishonest company practices they provide. Also, the area representative was supposed to contact me more than a week ago. Still not a word from anyone! Stanley Steemer SUCKS!

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Marge Jones September 3, 2017 at 2:54 pm

This last July we paid for your company to clean a small carpeted room for our daughter. She asked the cleaner if he do give a runner carpet a few swipes. He could not do that. He would have to refigure the footage. We paid to have three rooms cleaned. He only cleaned one room and he could not accommodate cleaning one little runner. Never again. I will send a letter to the Better Business Bureau.

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BobbyLynn August 27, 2017 at 11:08 am

I called Stanley steamer About cleaning the carpets I’ve used them before was happy with them I talked with the lady she gave me the special four rooms for $79.95 something like that Hallway was extra I have pet stains and Oder really bad they told me they had something it’s for that it is $.35 a square foot OK I’ll take that to so I go ahead and set it up they were supposed to be here between 2 and 4 PM didn’t show up till 430 without a phone call I had to call them then they come in an unmarked marked car with no identification he wants to show me his phone where he has the text I have no clue who this man is try calling the office nobody answered to identify him he lets me know that each room would be $69.95 I told him that’s not what the lady quoted me and I said for that price I could rip up the carpet carpet there’s hardwood floors he said OK and he left so when I did get a hold of the office told her what happened and then she said she was going to have a supervisor call me it’s been two days now I have not heard a word. I had three other job set up for them I guess they make so much money that they don’t need to worry about the clientele The gentleman was so unprofessional along with whoever was with them so as you can see I am looking for a new carpet cleaner ASAP I know I wouldn’t use them again

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Josh neal August 17, 2017 at 4:43 pm

I have used Stanley Steamer all my life. A year ago was the last time I used you. You guys did a ok job. It now breaks my heart to go to another company because reading all the all the reviews shows me that you are truly just another corporate conglomerate. It’s truly a shame but knowing I will not get my moneys worth out of your company anymore. I know that this message will not reach anyone and I know that no one will ever call but I just wanted to copy you know just to see what would really happen and blog about it it’s truly a shame but knowing I will not get my moneys worth out of your company anymore. I know that this message will not reach anyone and I know that no one will ever call but I just wanted to copy it to see what would really happen and blog about it Greed gets you nothing.

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Mary McCrossen August 2, 2017 at 11:59 am

We moved to the Austin, TX area and scheduled a grout sealing for all of the tile in the house (hallways, living area, kitchen, back splash, bathroom floors and tub surrounds). The scheduled appointment was three days before the moving truck was scheduled to arrive. Mario up-sold me to include cleaning the brand new grout before sealing it. We went back and forth while I was sitting in the house closing, so i told him to just do it. My credit card was charged instantly $595. My construction manager and community rep were both in my house while Mario Barnard, and Tyron McMillon were supposed to be doing the work. Both stated that the techs brought a hose upstairs, then packed up and left. They were there for literally 5 minutes. I called and spoke with Cody at customer service who discovered the equip was running for 40 min. (it was not in my house). I was advised that this job would take a minimum of 3 hours. Cody rescheduled for a different crew to come do the work. Well, all of my furniture and boxes had arrived at that point. The more I thought about the lack of professionalism the angrier I got- They took advantage of me and now 1/3 of my floor is covered. I called Cody back twice, Left one message requesting a call back and full refund. I have not heard or seen either. Please advise when my refund will be deposited in full. Stanley is no longer recommended in my new home community.

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Natarajan July 14, 2017 at 7:54 pm

DEAR SIR/MADAM,

WE WANT TO APPLY FOR DONATION FROM YOUR COUNTRY AGENCY/S. So I attach a power point presentation for consider your favour. Can you please call us regarding donate/grant us a part or full with our Proposal attached. If you are pleased to-becoming help our projects, please let us by SMS (790486XXXXX / 944226XXXXX), Email (pwds9442263431 at gmail.com), or Letter. We proud to work with your esteemed office and we will be at your door steps for detailed conversation/ discussion confirming the venue, time and date together with an agenda.

Thank you

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Maurice Lopez June 24, 2017 at 4:55 pm

WORSE SERVICE EVER!!! THEY CAME IN AND USED COLD WATER TO SOAK MY COUCH, LOVE SEAT, CHAIR AND COUSIONS. THEY ARE NOW MOLDY. ONTOP OF THAT THEY LEFT A MESS ALL OVER MY FLOORS AND TOLD ME NOT TO WORRY BECAUSE THEY LOOK OLD ANYWAY. I CALLED CORPORATE WHO DID NOTHING. I WILL TAKE THEM TO SMALL CLAIMS COURT TO RECOVER AS MUCH AS I CAN. NEVER USE THIS SERVICE.

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Jamie Pearson June 21, 2017 at 4:51 pm

Complaint: Billing Mistake/Billed Twice
I had cleaning service completed last week from the Pittsburgh PA for 3 rooms and a hallway. The service was fine but the billing aspect is a NIGHTMARE to say the least.
This company billed my credit card twice with an overcharge now of almost $300.00.
I called the Pittsburgh office to let them know this and they said they would submit a credit on my card. It has been 2 days and my bank has told me there is no pending credit they can see on my card. I called back today to speak with this office, this girl named Lori is very rude!! This company double charges their customers on service! I would not use this company unless you pay cash! POOR CUSTOMER SERVICE!!

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Jamie Pearson June 21, 2017 at 5:20 pm

DO NOT USE THIS COMPANY!!

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Vivian Allegretts June 2, 2017 at 11:22 pm

I gifted a sofa cleaning to my son and made the appt. The crew made a huge mess spraying deodorizer across the room from the sofa on the piano and walls. The sofa was saturated and the floor scratched. There is also a missing Ipad and they were the only ones in the house. They were in and out several times during what was explained to me would be a simple process. The service rep I spoke to said she would contact me again on Wednesday and I have heard nothing. I need to speak to someone who cares about your company’s ethic.

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Vivian Allegretts June 2, 2017 at 11:26 pm

Please help me resolve this horrible experience. See above complaint

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