SmashBurger Corporate Office - Corporate Office HQ

SmashBurger Corporate Office

How would you rate your experience with Smashburger ?

[Total: 7    Average: 2.3/5]

Smashburger Corporate Office Address

Smashburger Master, LLC
3900 East Mexico AvenueSuite 1200
Denver, Colorado 80210

Contact Smashburger

Phone Number: (303) 633-1500
Fax Number: (303) 592-3888
Website: http://smashburger.com/
Email: Email Smashburger

Smashburger Facts

Founder: Dr. Tom Ryan Ph.D., Rick Schaden, and private equity firm Consumer Capital Partners
Date Founded: 2007
Founding Location: Denver, Colorado
Number of Employees: 5000

Smashburger Executives

CEO: Dr. Tom Ryan Ph.D.
CFO: Stacy Galligan
COO: Greg Creighton

Smashburger History

Smash 4

Smashburger was founded in 2007 by Tom Ryan and Rick Schaden, and a little help from Consumer Capital Partners. Ryan had been in the restaurant business for many years, first working with McDonald’s  and later, he helped Quizno’s roll out some of the most iconic sandwiches ever! What most people are unaware of is that Ryan has a PhD in flavor and fragrance. Using this knowledge, Ryan created a burger unlike any other.

The company began with one location in Denver, Colorado. Today, the company has more than 350 locations in 8 countries, as well as the US. The secret behind Smashburger is in the name. Each burger flavor has its own list of ingredients and is made the same way each time. An Angus chuck steak is ground down to a particular consistency, placed beneath a weight (smashed) and set on the griddle for 10 seconds. The weight is then removed and in another 90 seconds, the burger is done.

Smash 2  Besides smashing burgers, the company is perhaps best known for localized burger flavor that pertains to the region where the restaurant is located; Windy City Burgers and Sin City Burgers, for example. In addition to burgers, the company offers chicken sandwiches, milkshakes, fries, onion rings, and fried pickles. Beer and alcohol are also sold in most locations.

Smash 3

In 2015, Philipino based fast-food operator Jollibee Foods Corporation stated that they had acquired a 40% interest in the company for $335 million.

In early 2017, there was a shakeup in the executive structure of the company. At least 40 persons have been fired or asked to resign, including the CEO Michael Nolan and CFO Dennis Smythe. Reasons for the removal and change in management remains unclear.

Jollibee Foods Corporation announced in January of 2018 that they had now acquired an 85% share of Smashburger.

Smash 1

 

Smashburger FAQs

Question 1: What is the phone number for Smashburger?
Answer 1: The phone number for Smashburger is (303) 633-1500.

Question 2: Who is the CEO of Smashburger?
Answer 2: The CEO of Smashburger is Dr. Tom Ryan Ph.D..

Question 3: Who founded Smashburger?
Answer 3: Smashburger was founded by Dr. Tom Ryan Ph.D., Rick Schaden, and private equity firm Consumer Capital Partners in 2007.

{ 11 comments… read them below or add one }

Victoria February 14, 2019 at 11:34 am

Excellent service and staff!!! Dawn does a amazing job… store 1183 way to go!!!

Reply

belzecky February 6, 2019 at 8:05 pm

also I forgot to mention that we do like the burgers

Reply

belzecky February 6, 2019 at 8:04 pm

#1591,normally the service is good, but today I waited in line about 25 min, being the 7 th person in line, with one person at register and one runner, 3 at grill including the manager, the person at register and he had to make 8 milkshakes, which takes forever to make because he has to weigh out ice cream for each and ice cream was solid in tub,there must be a better way, if I did not have 2 smashpasses, I would have left. I know now not to go at dinner time,but really this is the time my wife and I go to eat out

Reply

Glen Cunningham February 4, 2019 at 3:15 pm

Usually we love Smashburgers, but today the torch went out and it was bad. 1> the person behind the cash register (Robert) his clothes were so dirty, he looked like he had not taken a shower for more than a week. 2> We ordered crispy Brussel Sprouts, when we got them, they were swimming in grease and very soggy, like mush. 3> We had a coupon for $5.00 off and we were told that they would not except it, because it had expired. We had to tell him to look at the coupon again, as it was still good for two more days. He just did not know how to use the register properly, so we and everybody in line behind us had to wait about 10 minutes while he tried to work it out. 4> Tough luck, if I have a coupon, I am going to use it. Maybe the CEO of the company should start reading so of these emails and put some of the company profit into customer service, because the people in his corporate offices are doing a rotten job, or just cannot be bothered.

Reply

Tiffany January 26, 2019 at 7:53 pm

The Smashburger in Louisville on 4th Street is horrible. We just visited tonight and the lady that checked us out named LaMonica was so rude and obviously didn’t want to be there. The food wasn’t good either. We will never go back!

Reply

michaline andrusko December 18, 2018 at 3:02 pm

We ate there last nite, took 35 minutes to get the food which was delicious but the wait was ridiculous and to top it off the person working on the floor could care less. He claimed they were understaffed and what did I want him to do. But when people come in after you and are served first something sure is wrong. I will never go back again.

Reply

steven December 16, 2018 at 8:03 pm

Ramsey location has the best staff. The manager runs a great staff. Amanda , Brayden, Jennifer and Lauren go above and beyond expectations; just to mention a few. The food and service is consistently superior to other places of its kind. Keep up the good work!!

Reply

Joesey Mathews August 21, 2018 at 2:41 pm

I’ve called Smashburger’s support line 4 times and everytime I call it says it is busy but doesn’t give me the option of even leaving a message. I cant get ahold of the support line

Reply

Bruce Byrd July 14, 2018 at 11:24 pm

I will never visit a Smash Burger restaurant again. Smash Burger will never receive another cent of my family’s money. I will also tell everyone I come in contact with about the poorly cooked food (served cold), the employees (4 including the general mgr) playing like children behind the grill area, the purported gm being insulent and condescending to my wife (talking back like a smart a** after each comment). After informing Lonnie (gm) that the quality of both food and service were far far better under the previous managers reign, he stated to entire establishment that that man was fired for theft. That shows a total lack of qualifications for his position, possibly illegal to disclose that type of information. I would think that an investigation into the conduct and practices of Smashburger store#1227, GM “Lonnie” as well as the rude employee Sonya should be conducted as soon as possible.
As for me and my family, we never asked for a refund, replacement of product, nothing at all. This is just to inform corporate management that “what you don’t know will put this particular location out of business.” There are many, many other food establishments that we can spend our money at, and trust that Smashburger will get none of ours.

Bruce Byrd

Reply

Charles L Edkins June 16, 2018 at 11:40 pm

I visited your store #1163 on 6/13/2018 (1:37PM) and left terribly disappointed.First I had a valid coupon with an expiration date 6/30/2018 coupon # DMB927427349 which was buy one sandwich and get another free and I was told by the manager that is was not valid.I showed him the coupon but to no avail.so I was stuck ordering the chicken sandwich only and when I got home it was burnt and had no flavor and I tossed it

I want my card charge credited #6670 for the $6.88 and I would like a gift coupon for the chicken sandwich and the double burger I had ordered.

Why did the manager refuse to honor your coupon? He was particularly offensive in his treatment of me.

Charles Edkins
Grand Rapids, Mich. 49503

616-828-XXXXX

Reply

Evelyn Buckner May 8, 2018 at 11:59 pm

My experience on 5/7/18 at 2805 Scottsdale Road, Scottsdale,Arizona.
* Order placed over phone
* I arrived & went to the front counter. A girl operating the cash register asked if I was here for a pick up order & when I said yes she said they only had1 register open & I would have to get in line behind 7 people.
* What is the point of calling in an order to then have to wait in line to pick up cooled food that had been sitting on the counter for too long. No consideration or apology.
* Not a very smart way to handle this situation. I will return to this business.

Reply

Leave a Comment

Want to make sure Smashburger sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: