Ruby's Diner Corporate Office - Corporate Office HQ

Ruby’s Diner Corporate Office

How would you rate your experience with Ruby's Diner ?

[Total: 17    Average: 1.9/5]

Ruby's Diner Corporate Office Address

Ruby's Diner, Inc.
557 Wald
Irvine, California 92618

Contact Ruby's Diner

Phone Number: (949) 644-7829
Fax Number: (949) 644-4625
Website: http://www.rubys.com/
Email: Email Ruby's Diner

Ruby's Diner Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Ruby's Diner Executives

CEO: Scott Barnett
CFO: Tom Jenkins
COO: Dough Cavanaugh

Ruby's Diner History

Ruby’s Diner was founded in 1982 when Dough Cavanaugh decided to remodel an abandoned building at the end of Balboa Pier in California. Cavanaugh liked the 1940’s look of the building, so he modeled his restaurant after that time period.

The restaurant chain serves classic American cuisine, such as cheeseburgers, milkshakes, French fries, salads, soup, and chili. While the basic Swing Era design is the same at every location, the company tries to add unique touches to reflect the local area. The name of the restaurant is the first name of Cavanaugh’s mother and every location has her high school yearbook picture in each restaurant.

Today, Ruby’s Diner has 35 locations. The company named a new CEO in March of 2015, Scott Barnett, the first new CEO in almost 30 years.

 

Ruby's Diner FAQs

Question 1: What is the phone number for Ruby's Diner?
Answer 1: The phone number for Ruby's Diner is (949) 644-7829.

Question 2: Who is the CEO of Ruby's Diner?
Answer 2: The CEO of Ruby's Diner is Scott Barnett.

Question 3: Who founded Ruby's Diner?
Answer 3: Ruby's Diner was founded by in .

{ 14 comments… read them below or add one }

Shane Burke March 25, 2019 at 8:49 am

My wife and I went to breakfast at the location in Britton Lake (Concordville) PA.
The restaurant was filthy. Trash and food on the floor every where. When I brought it up to the manager he was personally offended.

Reply

danobrien October 24, 2018 at 5:06 pm

I’ve been a customer of Ruby’s forever. just wanted a tidbit of information – like which locations nearby are corporate and which are franchise. Called corp office in Irvine, no zero-out options. Left message with no response. Pretty lousy customer service. ThenI started reading these comments. I’m so disappointed to learn of the widespread dissatisfaction with Ruby’s. Very sad to see a good neighbor go to the dogs.

Reply

Mike Arnaldo June 6, 2018 at 5:28 pm

This was at the carlsbad premium outlets location. I have an autistic child and sometimes gets too loud for indoor seating, so my family and I chose to eat at the outdoor seating to not disrupt other patrons. I ordered the chicken tenders meal for my son, so we wait outside at the tables by the entrance, I requested the food be placed in a to-go container because my son rarely finishes his whole meal wife and I did not order any food but did order drinks from Starbucks next door, my son was eating his meal from your restaurant, one of your servers “Carrie” very rudely walked up to our table after seating two young ladies with children and says ” You’re going to have to leave this is for our customers” I explained we did order food from your restaurant and showed her the plate. She then says,” well you ordered to-go so if someone wants that table you have to leave”. The restaurant was less than half capacity, but she just walks away and stopped serving the section and had another server come from that point on. No apology from her, she couldn’t even own up to a mistake. My family and I are extremely disappointed in her and the way the situation was handled.

Reply

Carla Petraglia April 9, 2018 at 6:11 pm

Our junior class had a fundraiser planned at the Mission Valley location in San Diego on March 8, 2018. A student happened to pass by a few days prior only to see that the restaurant had gone out of business. No none notified our students. In fact not too long before they called to move the fundraiser form Saturday the 8th to the Sunday. Our students take a lot of time and effort to plan these events as they are all from low income backgrounds. They rely on fundraisers to help pay for end of the year events like Prom and graduation. Their time is valuable to them and our whole staff. If someone could please contact me or a school representative that would be greatly appreciated.

Best,
Carla Petraglia
The Preuss School UCSD
Teacher
cpetraglia@ ucsd.edu
(858)822-XXXXX

Reply

Janice Haller April 9, 2018 at 5:21 pm

We disappointed with Ruby’s , I used my debit card for my lunch and they charged 3 times , twice on April 4 and once one the 5th. Really, I was charged 20.45 3 times and having a difficult time getting my money back. Be very careful using your debit card at Ruby’s, I NEVER will again. This is the Ruby’s in IRVINE .

Reply

Michelle November 28, 2017 at 1:13 pm

Hello,

I am disappointed. I always love Ruby’s. However, I visited your Irvine location on 11/2 and received pretty bad service. We had to flag down someone to get a table then also flag someone down to order and flag someone down to pay. Also, the worst part of it all was that there was a bug on my water glass. I complained and nothing was done. Also, I complained through the rubysfeedback.com and received zero response from the HQ. Can someone please contact me from your HQ? Thanks.

Reply

Mariella A. August 3, 2017 at 3:36 am

To whom it may concern,

On August 2, 2017 my family decided to use some vouchers at Rubys in south coast plaza that we had acquired at Rubys Irvine. Me and my boyfriend handed the two vouchers (which we had received from a gumball machine prize) to the waitress and what we receiver was very uncalled for. She (name tag read Rita) took them from us, looked at us like we were idiots, and proceded to ask us what shakes we wanted, while still mocking us with her stare. We asked what shakes they had and rudely said “you can look at the menu”. We picked our shakes and she said she would be back with them. A couple minutes later she comes back with the manager and he says, and I quote *laughing “these are copies..”. We explained to him that Rubys of Irvine didn’t want to accept them because they were already having their burger special a week before. He mocked us once more and said he would bring out a real copy so we can take a look. We try to explain to Rita what’s going on and she THEN seems to understand what’s going on, after all of the mocking and laughs. Manager comes back saying he will accept it this time. I’m sorry Rubys but is this how you’re training your employees? I would hate to make this into a race thing but we were the only latinos there and this out us in quite an embarrassing situation. Would like a response.

Reply

Patty marak July 26, 2017 at 7:55 pm

Worst burger ever served for the 35 year birthday celebration !
Mislead that it was a regular menu item
Instead of a low price point new possible menu item
Spoke with the manager no compensation
Called corporate office no person answered the phone
My daughter and I were thoroughly disappointed

Reply

Dennis Kawamoto July 14, 2017 at 9:02 pm

Recently went to the Ruby’s in Long Beach on Westminster and PCH. Great meal though my 12 y/o daughter has mild allergies to peanuts. She ordered a chocolate shake and made a funny face when she drank it…low and behold it was a peanut butter shake, not chocolate. No harm or foul so didn’t make a deal of it, just got her the right order. Decided to call corporate office to just let them know of our experience, because I know this could be a dangerous situation for some parents/children. Left message though no reply, and I called 4 days ago. Parents BEWARE, test the shakes, because I couldn’t tell it was peanut butter.

Reply

Maxine/Luke June 10, 2017 at 3:13 pm

Dear Sir/Madam.

We have recently returned from our dream holiday in which we drove across the US stopping in many destinations.into our journey we were privileged to have stopped at your Cabazon -Morongo Diner.We must say this was a fantastic experience superb food and great welcoming from all staff.There was one gentleman in particular who made this vist a great experience.he took the time to share all the history about the diner and how much he really enjoyed being part of this iconic diner really made us appreciate experiences like this.
We feel this employee deserves a mention and recognition by higher management for his passion he has for Ruby’s and his role.

Reply

Pam rarey April 25, 2017 at 5:53 pm

See email sent on 4/25/17

Reply

Pam rarey April 25, 2017 at 5:52 pm

Visiting California from Missouri. Our daughter took us to have breakfast at Ruby’s diner in the Pier. It was the worst breakfast I have had in a long time. The potatoes were cold and we had to wait almost an hour to get our food. The waitress kept apologizing but it was not her fault. I asked to speak with the manager but all he did was bring us more piotatoes. When we went to pay the bill my husband said no tip should be left but it was not the waitresses fault. I left a tip and again asked to speak with the manager. When he finally came I explained to him again what happened and all he said was he gave us more potatoes. Please is that how you handle a customer who had over a $50 bill?. I believe in good service and thought management should be aware of what occurred on a Thursday morning in lHuntington Beach. Any response would be greatly appreciated.
Thank you for your time
Pam Rarey
Ozark, Mo. 65721
417-380-XXXXX

Reply

Priscilla Lomeli January 24, 2017 at 2:47 pm

To whom it may concern,

My guy friend and I have been going to this specific Ruby’s,( Westfield Promenade, Woodland Hills, CA) since it opened. We’re there almost every weekend and we’ve taken quite a bit of friends and literally I have promoted the turkey burgers to no end. I’ve got to say that Ruby’s has the best of the best Turkey Burgers, no other restaurant can top that! We know Ruby’s contract at that specific Mall will soon be coming to an end which is very disappointing since the next closes Ruby’s is in LA or Redondo Beach:-(
If possible, I would love to be informed if this Ruby’s Diner will be relocated somewhere in the same city. Much appreciated

Reply

Wendy Diego January 15, 2017 at 5:56 pm

I called to place an order in which I was told it would take approximately 15 minutes. When I went to pick it up I was told no one had placed my order. When I spoke to the manager Juan F. at Citadel Outlets in commerce CA, he basically made it seem as if I was lying because according to him “I already asked everyone and they told me no one took your order”. What upset me was that I described word for word as to what his employee asked me when I was on the phone and he still did not believe me. At the end I decided to cancel the transaction specially after they charged me the total on one of my cards, when I only wanted a sundae charged on the card.

Reply

Leave a Comment

Want to make sure Ruby's Diner sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: