Rite Aid Corporate Office

Rite Aid Corporate Office Address

Rite Aid Corporation
30 Hunter Lane
Camp Hill, PA 17011

Contact Rite Aid

Phone Number: (717) 761-2633
Fax Number: (717) 975-5871
Website: http:/www.riteaid.com
Email: Email Rite Aid


CEO: John T. Standley
CFO: Frank G. Vitrano
COO: Kenneth A. Martindale

Rite Aid History

Rite Aid started in 1962 in Scranton, PA by Alexander Grass.  The first store was called Thrif D Discount Center.

By 1965, the chain had expanded into 5 states, mostly through acquisitions.  By 1972, the chain had over 270 stores in 10 states and in 1981 it became the 3rd largest drugstore chain in the US.

Acquistions in the 80s and 90s included Gray Drug in 1987, Read’s Drug Stores in the Baltimore area and 114 stores from Lane Drug of Ohio.  Hooks Drug Stores were acquired from Revco in 1994, Perry Drug Stores of Michigan were purchased in 1995 and Thrifty Payless in 1996.

Rite Aid currently has over 4700 locations and is still the 3rd largest drug store behind CVS and Walgreens.  The Rite Aid corporate office is located in Camp Hill, Pennsylvania.

{ 43 comments… read them below or add one }

Anonymous March 20, 2015 at 3:27 pm

You guys should really look into how your DM and LPDM are running things in Bakersfield , Ca I don’t think Belittling is in the Job description


Anonymous January 14, 2015 at 11:05 am

To whom it may concern, shareholders, corporate customers .Re: 05672. It’s very true that a rite aid does not care about its employees. We are continuously short staffed due to hours shortages. We are one of the highest profit stores in our district yet not given the staffing hours to make it a great store. The theft in this store is ridiculous. People walk in and out like it is a free market. They display knives And cuss at the employees. The pan handlers in the parking lot keep paying customers away. Security its a joke. I’mWe are promised security we don’t get.The safety of the patrons and employees due to lack of security is obviously not a priority to Rite Aid. Will Rite Aid care when there is a homicide in the store And they are sued?. What employee or customer had to die before this company pays attention. Even the Mexican market down the street has armed security. I wish someone from corporate would actually come in the store and listen to the employees on how to make this store more profitable and safe. Wouldn’t it make more sense to hire a guard that does more than stand at the front door to report? Paying a armed guard by the hour is cheaper than the product that walks out of this store. This company hired an independent company to ask employees how we felt about the company. No one could log in to complete the survey. PAY ATTENTION RITE AID CORPORATE. Come in this store and listen to the employees. And what was the point of lying about the loss at inventory? We want security, we want appreciation. We want to make this a better store. Not from lack of great management, but from lack of a corporation that cares. I was told I would probably be fired for writing this. I was told Rite Aid fires the squeaky wheel. RITE AID do the RIGHT thing. Give me a store I can be proud to work in.


Anonymous February 13, 2015 at 5:45 pm

I definitely agree with you . Rite Aid does not care for there employees but what do you expect from an Evil Money Hungry Corporation . They cut the hours to save money so there is 1 cashier and 1 PAC to run the first part of the morning . They have an ice cream center that holds up the line . That ice cream center is a joke . The employees can not get any thing done because they are constantly getting called to service ice cream and yet get in trouble for not getting things done in a timely manner . The employees complain about there hands aching from dipping the ice cream all day but wont say anything because the District Manager wont understand . These big wigs wouldn’t last a day in there shoes . RITE Aid gives the same discount to the customers as the employees , wheres the loyalty . They stay open on Christmas Day a full 8 hours and get a total of 5 customers . When they can be home with there families . I understand the importance of the customers , that’s a no brainer but what about the Employees ? Where would you be if no one wanted to work for you and God just wiped out your Company ? Who do you think makes Rite Aid ? Who puts there time and energy into making it a great place for the customers to shop and receive there meds ? Who deals with customers cursing and threating them for the simplest things . Customers opening packages and spraying perfume , putting on lotion . Painting there nails , spraying there hair , eating food from the shelves but we cant say anything to them cause if they complain we will be at fault . No if ands or buts about that . I think Rite Aid needs to re evaluate the importance of there employees so it will be a better place for them to work and a great place for Customers to shop .


Bevy December 18, 2014 at 4:07 pm

have been meaning to send this message to you for a few years – only I never have time after spending WAY TOO Much time ordering – refilling my prescriptions from this website – AND I always end up so horribly frustrated after doing so, that I just want to slam my computer down!
Today was such a frustrating experience using the Rite Aid pharmacy reorder website – that I could not help myself to write and tell you what an Awful Awful Awful NON USER FRIENDLY Website that Rite Aid has!!!

If it were not for the Several Employees at my Rite Aid Store #04275 that are very good to me – and make my In-Store Experience Always good – I believe that I would change to another on-line pharmacy – so as not to go through this Painful & Frustrating & Maddening refill experience 1-2-3 times per month!!!

PLEASE – has any one of you tried to order presricptions through your own website – try it – you’ll see!!! My wish for 2015 – Make your Website More User Friendly!!!


JustB December 4, 2014 at 9:03 am

Unfortunately I had to change pharmacies and return to RiteAid after not having stepped foot in one of your stores in years. I have health issues that cause chronic pain. Believe me I don’t have these issues or take the narcotics prescribed by my MD for fun. They are necessary for me to be able to walk or do any kind of housework. I am not a doctor and neither are the RiteAid Pharmacists. Who is RiteAid to tell me which medications I need or don’t need. If they are SO knowledgeable maybe they should just go try to make it as a doctor. I’m sure they would have patients walk out the same way that I walked out of your store. The pharmacist was rude from the word go. Before even seeing my prescription I was already being looked at as if I were a horrible person for needing my medication. Once it was seen that my scripts were for narcotics I was treated even worse. The pharmacist wasn’t just rude but was loud, unprofessional and disrespectful. There is no reason for this. On top of that I was shorted exactly 13 days on 2 of my narcotic medications. One of the medications I did get was not processed correctly and I was once again shorted by 30 pills which is 10 days of meds for me. I was told that there was no way they were short and that the doctor had written the prescription that way. If that were true then when I got my refill it should have been exactly the same. It was not. This time they only shorted me 10 pills. I had one more refill on file and the store refused to fill the refill. It’s alright since I changed to a pharmacy that doesn’t short me, judge me or treat me with disrespect. I wish I could say that this is the only time this has happened. I changed stores to try to get better service. Once again I was met with nastiness and judgement from a very rude pharmacist AND once again I was shorted on my narcotics. I have and will continue to ALWAYS take my medication as prescribed. I can’t afford to be cut short and not to mention the health risks I face by being shorted. Do your pharmacists understand what withdrawl is? When you are shorted by that many medications and your body is cut off not only can you not function but you’re also sick. It is not safe to suddenly stop a medication. My medications are kept in a safe that nobody else has access to so I know they aren’t being taken by anyone. When I asked that they be counted in front of me the pharmacist flew of the handle and started yelling. After going though this for 3 months in a row I have left RiteAid for a far better pharmacy where people are treated with kindness and respect. That’s the way is should be for EVERYONE! I now remember why I left RiteAid the first time and refuse to EVER step foot in the door of another one unless I’m railroaded into it because of TRICARE for my children. Hopefully since they are prescriptions for children with life threatening illnesses the pharmacist will just fill the script the way it needs to be. I will be telling EVERYONE I know the problems I have had and boycott your stores for eternity. No wonder you have so many law suits against your corporation. Thankfully I have several friends with several different doctors who have run into the exact same problems here in Saginaw and other cities in Michigan. I will be encouraging them to not only call the corporate office but to also make sure they post the experiences they have had. I knew RiteAid was a shady pharmacy but I certainly didn’t realize that even the corporation pays no regard to complaints or addresses any of the issues with the pharmacies in the stores. So long RiteAid. Good luck with all of your law suits. I hope they eventually cause your corporation bankruptcy and put your joke pharmacies out of business for good.


Rachel Van Duysenm November 17, 2014 at 3:45 pm



joy October 29, 2014 at 1:14 pm

Please train your employees how to process a raincheck with an Up Reward.


Leslie Silton October 28, 2014 at 5:10 pm

At least two of the Rite Aid stores in my city (Los Angeles) are putting up a sign
guaranteeing that 1 in every 3 adults will get Shingles. This is so wrong. If Rite Aid is concerned about people getting Shingles, they can say it is possible that 1 in 3 people might get Shingles. But the way this warning is worded, with an offer to get the Shingles vaccine, the sign is basically condemning susceptible people to getting Shingles. This is crazy. No one can guarantee that a person will get a certain disease. But promising people – and frightening them – is unconscionable.

The only hope I have of stopping this is to post this notice and contact Rite Aid HQ.
Otherwise: listen up: it just isn’t absolutely truth and reliable that 1 in 3 people will get
Shingles if they had chicken pox.

But remember: the mercury used in vaccines is very likely the cause of autism because the numbers of autistic children started to skyrocket as the number of vaccines and booster shots were given to children. That is co-relatable.


Anonymous September 15, 2014 at 1:43 am

I have written documented proof and witnesses that the managers at rite aid
On Curry St. In Pelham Ga is racist. They have the worst attitudes and will tell you they are
Not hiring when hiring signs are on the door. The manager actually told her cashier that she didn’t want to hire black women. I reported rite aid to the discrimination office in Atlanta and you guys are currently under investigation. You assholes should be glad somebody wants to
Work in your store anyway.


harold September 8, 2014 at 7:12 pm

this is the third time this has happened. I ordered a medication last week , went into today
to pick it up and was told you were out. I am going to Europe in 2 days, someone should
have called me to let me know. Now I have to scramble around to find it if I can and i need it.




Ed popke July 14, 2014 at 8:06 pm

Save mart company for sale


Inventing Joy June 6, 2014 at 8:32 pm

Do people only post complaints? Any Compliments? I go to the store on Balboa & Genesee in San Diego. I want to give a shout out to my really great pharmicists: Lien, who is on maternity leave & I miss her. Joe, who can always find stuff & get insurance approval I call him Mojo; & Justin who is a temp filling in. He took the time to show me that I was using an inhaler incorrectly & how to do it right. I also want to make the point that I use the pharmicists as important member of my medical team. Dr’s can’t possibly keep up on everything. The Ph can do a lot to improve medical care. Dr’s very often don’t know, but even if they did, can’t that the time to explain some things that are very important to our health. It is an important resource. Use it or lose it. Also, on the thing that says did your ph counsel U? Always mark “yes” If not, we may lose the privilege. Another use it or lose it. I have gray hair, so I get to give advice! Puppy love from linventing Joy & Furry Folk


Gina Mayer May 16, 2014 at 1:52 pm

Rite Aid in Fallbrook, California is the provider of my prescriptions for over 5 years. This is store #5631. I have ongoing and unresolved issues with the Director of Pharmacy at this location. On several occasions he refuses to fill my prescription without cause. He discriminates against me because of my ethnicity. His behavior is unprofessional and disrespectful, He makes allegations, as if I am a Doctor shopping criminal. He has given me a partial refill and refused to give the remainder of the medication to me without a diagnosis, which is a HIPPA violation. As well, the pharmacy filled a prescription for a colonoscopy prep and gave me a double dose, which is a medication error. Recently, this same pharmacist refused to fill my prescription, stating that I could not pay cash as I had always done. At that point, he informed me that I was responsible for getting a preauthorization from my insurance company. This is his professional responsibility. I am concerned for the community and those elderly citizens who are denied their medications because of his wrongdoings. I submitted a letter to the Editor of our paper and am seeking legal council. My advice…find a different pharmacy before you suffer illness or death from this pharmacist and his unethical and unsafe practices!


MARY JUNIOUS April 28, 2014 at 12:03 pm

The store #03868 charged my old insurance company instead of my new insurance company. I asked the person that waited on my, “Do you need to make a copy of my new insurance card?”, she said no that she already had a copy of the card on file. I called the store when I looked at the documents given to me. I was told to bring all documents including the receipt. I went the next day. I was told by the pharmacist that he could not help me and to come back to the store again. I called the corporate office today instead of going to the store. This problem should have been handled differently.


John April 20, 2014 at 12:48 pm

The store in Charlotte, NC at Park Rd and its managers all the way to the regional manager has fired a great employee based upon retaliation given in a statement requested by corporate. The store managers also sexually harassed the employee. What a great code of ethics Rite-Aid shows to its employees. The regional manager retaliated because his buddy, who was a manager in training not only sexually harassed her but was also rude and said obnoxious things to other customers and other employees….but he was only transfered not fired……great place to work!


Thyra Irene April 10, 2014 at 9:10 pm

o whom it may concern,
This is a formal complaint about the lack of service provided at your Ride Aid store 04902 in Lindenhurst, NY. There were 6 staff members behind the pharmacy counter, after waiting over 20 minutes for someone to acknowledge me trying to drop off some prescriptions, I was overlooked twice, your staff took care:

* first “your driver/prescription delivery man”
* secondly an elderly gentleman that totally ignored the queue

Once your staff tended to the two men above, they continued to ignore me, by the time they finally realized my presence my blood pressure was sky high. I requested to speak to the store manager and was given a telephone number for the “district manager” Jenn Castoria (631) 901 3353, left 2 voice mails…am still waiting to hear from her.
I was notified by text and email that my prescriptions were ready for pick up (2 hours later); when I return to the store they only had 2 of the 3 medications ready, having to wait once again for the 3rd one, after 20 minutes it was done but only partially since they did not have the amount needed. This now means a third trip back to your store. Your staff is inept and rude; I will take my business elsewhere, there is enough competition out there where am certain customer service MUST be better then Ride Aid’s


frank April 10, 2014 at 3:17 pm

I have a 19 year old daughter who was hired to work in one of the warehouses for rite aid in Pennsylvania Rite Aid upon hiring new my daughter was diabetic my daughter work the overnight shift for 4 weeks one day this week she had to leave an hour early to go to the emergency room cause of sugar was reading high which means that are sugar was so high it wouldn’t even read the number scale upon her trying to go back to work they fired her or let her go see if she was no longer need it Rite Aid is a business that makes majority of its money on prescription for people with disabilities and then to fire someone having a disability is that your hypocritical my daughter is 19 and become very discouraged over the situation I will follow up with the American with Disabilities Act to see if there’s any repercussions which any of us you know where, people know they’re probably isn’t because corporate America runs this world and don’t care about the little people


Jorge August 19, 2014 at 5:03 pm

Hey Frank – what language are you using here? English? I don’t think so.


Tuncay Yilmaz April 7, 2014 at 9:09 pm

The rite aid in wrightstown, NJ is horrible. I called in my prescriptions 30 min early and I got there 15 min before the close. They told me they were closed, when there was 15 min left until closing. This happened to me not once but twice. This is the worst service I’ve ever seen and I don’t recommend people to go there. The guy (pharmacist) was very ignorant.


Iva K April 3, 2014 at 10:38 am

I have been trying to work with Rite Aid for about a year now with horrible results. Unfortunately I have no choice as to the Pharmacy I use since this is part of the Tricare/US Family plan. I use the mail order that is supposed to be available to us and all is well right up to the point of anything to do with my insulin. First they shipped it by US Mail in the summer with no cold pack. The prescription sat in a hot black mailbox till I got home from work. Needless to say that batch had to be thrown away. Insulin has to be kept between freezing and 86 degrees F, I know this how come the pharmacist who sent it didn’t.
When I insisted on the medicine being packaged properly I was sent a huge Styrofoam box that the pharmacist expected me to send back! What!? He said it was the only one he had. Ok so that tells me they have been sending out insulin to all their other patients incorrectly as well. This can be a life threatening issue since insulin losses its effectiveness if stored improperly. I know that this is not a problem with other pharmacies since my mother gets her insulin by mail as well and has never had a problem.
I have filed several complaints only to be brushed off. Now they are refusing to supply my insulin by mail and are no longer accepting my calls. I have placed a new complaint through the contact us number and still have not been contacted. And to top it off they are now not completely filling my prescription so that I have to go in to pick it up every couple of weeks.


Kim March 5, 2014 at 8:18 pm

I had a horrible experience with two employees at the rite aid in Norwin Town Square in North Huntingdon Pa. I am even going to contact corporate about it. There was this employee through the drive thru she was so rude to me she asked me my name four times and I knew that she could here me I got so mad I swore and I never swear then another lady came up to the window that’s when I swore because then she kept asking my name I said Look I just called the pharmacist to make sure my prescription was ready they only gave me two antibiotics and I am very sick they told me to come back tomorrow! This blonde girl came up to the drive thru and threatened to call the police on me because I swore I told her you should be fired no one is even talking to you then the girl that was jerking me around was behind her laughing right at me I was so angry then the manager came to the window she was actually Normal and Nice. I told her what had happened and I apologized for using a curse word but I told her why she apologized to me! I feel that the two employees should not be employed there. I know exactly why they did it and I am so used to it because I am very attractive and pretty and women do not like me regardless of how I look no one on earth should have to be treated like this I AM A PAYING CUSTOMER FOR YEARS I WILL NEVER EVER GIVE RITE AID ANOTHER PENNY IF THEY CANT TREAT THEIR CUSTOMERS RIGHT I DID NOTHING WRONG I JUST WANTED MY MEDICINE AND THEY COULD NOT EVEN DO THAT I HAD A NEW PRESCRIPTION FILLED SOMEWHERE ELSE WHERE I DESERVE TO BE TREATED WITH RESPECT!!!!!!!!!!!!!!


marissa February 24, 2014 at 5:41 pm

I need my w2 for this year can someone please call me
541 805 XXXX


mamta tanna April 9, 2014 at 12:34 pm

Pl call their corporate office


Angelina Lopez February 21, 2014 at 3:21 pm

Continued ….. They give the customers the same % discount amount as the employees . The employees are not allowed to use the up rewards like the customers because its it’s considered Theft . If a customers has coupons that dont match the product , they honor it cause they dont want a ‘complaint’ from a customer . If a customer wants to double the +up rewards , when it specifically says at the bottom no doubling or one per customer , the managers HAVE to honor it , in order to not receive a complaint . If an employee does its considered theft and will be fired cause ‘we know better’ which is true but at the same time Rite Aid contradicts itself . You are givin rules but when there followed you will get in trouble for following them . They do not care how there employees are treated . I would like to see how they manage without them .


Angelina Lopez February 21, 2014 at 9:51 am

I understand that some customers have bad experiences with some of the employees at Rite Aid and im not making excuse for them but being a former employee I say this with the truth . In order to give great Customer Service , the employees also have to be treated right . Rite Aid does NOT care about the feelings or the situations that the employees go through. They dont care if we get called bad names , cursed at or threatened by customers . The have rules and policies that the managers try to follow and we get in trouble if someone “complains” Why have these rules if we’re gonna break them . I understand that the customers are number 1 but there are some out there that aare very rude , mean . I think it starts from within , happy employees , happy customers and they get the best service as a result .


Kim March 5, 2014 at 8:20 pm



Ruth January 25, 2014 at 12:43 pm

Wow, after reading the aforementioned complaints, one can only assume this corporation has no customer care whatsoever. I see valid issues with not a single solution or resolve. You’re held “hostage” for living in a location where Rite Aid is the only pharmacy nearby and it’s apparently okay for them to utilize hostility and lack empathy or understanding in dealing with customers. I understand why I’m allowed to be treated the way I am now. Your corporation allowing such harassment and mistreatment has caused me to be put on an extra blood pressure medication (when, as and if they give you your BP meds), now I can see why this is tolerated by YOUR corporate offices. Obviously YOUR corporate offices want NOTHING to do with customer complaints and/or lack of service.

All I can say is if anyone is running into the stonewall situations that I have been receiving, forget about trying to deal with it in the old fashioned way. The way where mannerisms WERE of importance to this human race. I can see now that perhaps contacting the ADA (Americans with Disabilities Act offices) may be the best resolve. They focus on humanity in such scenarios.


Satisfied January 24, 2014 at 10:26 am

Rite Aid
497 Terry Parkway
Terrytown, LA 70056
(Gretna), LA. Excellent customer service. The staff (Ms. Fay and Pharmacist Long) go above and beyond. Pharmacy gets 5 stars for service and prices.


Alison Bosdell January 17, 2014 at 1:51 am

I am a current chronic pain patient, i always fill my prescriptions at the dudley ma rituals..as stated in my pain contract that i can only use one pharmacy. I have had ti leap buildings to get my pain management and honestly after all i have been through i feel it to be very humiliating and upsetting to have to explain myself to a pharmacist about my current pain medication. I know there is a stigma that comes with being on narcotics because of the rise on abuse but that’s not me. I use my medication legitimately and need it to function like a normal human being. I feel like actually know that i am given a hard time and am judged because of my medication. I feel like i am not supposed to notice that, don’t get me wrong i understand that pharmacist have to receive between the abusers and the legitimate patients but come on my disease and the pain that comes along with it is hard enough on me…i have no strength to deal with 2nd degree from the pharmacy. I will switch my medications to COS or something if i continue to be discriminated against. The addicts ruin it for the legitimate pain patients and i don’t believe its fair we are put in the same category as those people and i don’t want to have to pay for those peoples addictions…getting my meds is nerve wreaking because i don’t like how in treated. I am a wife,mother,graduate and wad a CAN for quite awhile and this whole or deal is just straight disgusting.


Vivian Lobo December 22, 2013 at 8:31 pm

I often visit your Rite Aid store located at 262 Main Street, West Orange, NJ and it is always a pleasure to see Karen at the register. She greets all customers with a smile and always makes time to assist. She goes the extra mile to make sure that I get what I am looking for. It is always a pleasure to see Karen at the store.


A.A October 25, 2013 at 5:23 pm

YOU DELETED my comment from 10/24/13 and still have failed to CALL ME for the sake of a COURTESY CALL from my SLIP & FALL frim ICE CREAM on 10/13/2013 at store location 3650 Adams Ave San Diego, CA 92116. It’s been 12 days now and still I have not recieved a call from anyone in RITEAID. I find it very surprising that you MUST review a VIDEO and call any WITNESSES before you take my STATEMENT. I work in customer service where we provide the highest level of service to our customers no matter how big or small the complaint/ issue/ service/sale/regignition may be! However your company has one of the worst process’s I have ever heard. Even a small Business owner can do better than RITEAID. No wonder CVS is ahead of you in ratings/service/customer satisfaction. I will not leave my number on this PUBLIC webpage, Instead contact the store directly and get my info from them or contact your worker’s comp REP and have her give you my INFO since I had to call YOU. Deleting this will only make it worse.

A very upset “previous” customer of Riteaid! I don’t want to LIKE yopu on FB to get your attention…. But if I have to ” I will”.


charles October 25, 2013 at 12:24 pm

I am moving to another state and desided to leave my home town pharmacy to go with a bigger pharmacy. I do not like the way people treat you and the store did not have medications on hand. understanding that it was out of stock . But for the medication to come in and not receive a call back? I this how Rite Aid runs it companies. When I questions if this how Rite Aid treats there customers? Now even the pharmacist said nothing . But the 4 customer reply; that the way it always here. I will be try Rite Aid in other location. I was treat like it was my fault . Yet I call a day ahead like I was told. Not all Rite Aids are like this . I been to one that stand above. I will see or check in to that one be for I leave Rite Aid for good this time.


A.A October 24, 2013 at 6:27 pm

On Oct. 13th I went into the RITEAID on 3650 Adams Ave San Diego, CA 92116
and slipped and fell to BOTH KNEES & BOTH ELBOWS at one fall from the MESS of ICE CREAM they had not monitored and cleaned up to prevent injury’s from happening at their Thrifty’s Ice Cream counter! Little did I know that after the Mgr. Josie who was an airhead to begin with! Would insist that per RITEAID she MUST give us 3 scoops of ice cream w/ the waffle cone (Colassal Dip). EVEN THO we told her at least 5 times that we wld pay for the Collassal BUT ONLY WANTED 1 scoop NOT 3. She insisted she could not sell us the waffle cone with only 1 scoop of Ice Cream even tho we wld pay full price??? We asked her to plz put the 2 extra scoops on a cup, she said no I’ll give you the cup and you can transfer the 2 scopps yourself!! OK we said. At this point it was the most difficult Ice Cream purchase I had ever made?!?!?! Why? So we purchased two Colassal Dips. As I went to take one step back on my right foot, The next thing I knew, I was on the floor face down on BOTH KNEES & BOTH ELBOWS still holding my Ice cream cone! I hit the floor SO HARD that I almost hit my CHIN on the tile floor. If I had hit my CHIN, I could have BROKE some TEETH. As I sat up to shake it off becasue it was SO PAINFUL is when I noticed ICE CREAM on both sides of the Ice Cream counter. Different color ice creams.. Long story short. I fell in front of at least 4 employees including Josie “A Mgr” and as I was shaking it off and went to pay for items after fall. An employee told me I must file an Incident report because she witnessed me fall and I had fell hard” I mentioned I was and was just shaking it off and thats when I approched Josie and told her ” I need to file a Incident Report” I told her you should have offerred me one, you saw how HARD i fell in front of you!! You should always offer anyone to file a report when accidents happen! I told her… So she didnt say a thing, turned around and went into a back room to place a call and get instructions. More happened during that call back & forth with us BUT long story short! The instructions were to wait 1 week for someone in Riteaid to call me to file an Incident report!?!?!?! I said OK??? All I wanted was a peice of paper and put my statement down and then call me later…. WELL ITS BEEN 11 DAYS AND NO PHONE CALL!!!!!!!!!!!! What kind of shitty ass preocess is this? This is RITEAID were talking about!!! i called the store 4 days after and spoke to anopther Mgr – Robert? and he said let me tell you how it goes…. I have to send the VIDEO, WITNESS’S INFO, STATEMENTS FROM EMPLOYEES TO RITEAID BEFORE YOU GET A CALL FROM US AND FILE A REPORT!!!!!!! I said WOW…. So you mean RITEAID needs to get there STORY straight and make sure they COVER themselves before they take a REPORT? THIS SYSTEM SUCKS!!!!!!!!!!!!!! IM HURT FROM THIS SLIP & FALL AND WANT TO PUSH THIS UNDER THE RUG AS IS I WAS NOT BLEEDING/DYING OR DEAD OR NOT A VALUED CUSTOMER!!!!!! I DESERVE A WRITTEN APOLOGY AND AN EXPLAINATION OF WHY THEY NEED TO SEE A VIDEP BEFORE TAKING A REPORT. INVESTIGATE AFTER. GIVE ME A CALL!! POOR SERVICE FROM SUCH A WONDERFUL NEIGHBORHOOD I LIVE IN. UNEXPECTED!


Karen J October 9, 2013 at 3:37 pm

I have been filing my prescriptions at Rite Aid for years, I generally use the one near my work location, but decided to try the one in my home town of Snohomish WA but every time I go to that pharmacy its always something. I have been told by the other Rite Aid pharmacy that it is a Rite Aid POLICY that a 30 day supply of meds can be picked up two days in advance of the last fill date, I have never had a problem. I dropped off my script two days prior at the Snohomish location, the girl pharmacist tells me in a snarky tone that the meds are meant to last 30 days, I actually was there getting Sudafed and decided to try and do all my business at once so I could save a trip, she was a real BIATCH so not feeling good I left. Two days pass, I run on my lunch hour to get the meds, they tell me its not to be input until noon but they are running late and will be a few hours. WTF are they making me wait to the minute or second, I want to know the policy for refills since I am receiving conflicting information from different Rite Aid Pharmacy’s.


Calista Cross August 14, 2013 at 1:22 pm

Hello,I am a member of Cornish Veterans Monument Org in Cornish Maine.Our group have been trying to get town property plus other places to set the this beautiful monument but selectman are giving us a hard time. There is a very nice pc of property at the Rite Aid Store in Cornish and we wonder if you would consider our group placing the monuent there? Its a black granite 6’2″ tall..represents all soldiers past,present,future.We have half the money raised and continue to raise money for this cause,,we would like to hve a walkway with granite bricks going to the monument,,flag/pole behind the monument!!
Its a great place along RT 25 in Cornish and can be well seen and would bring more character to this small town,,please let us know if this can happen!! we would let Rite Aid take it over after we get it paid off and a walk way started,,thank you for your time..Calista Cross president of CVMO


Jeffrey E. Boyd August 14, 2013 at 8:00 am

On 8-13-13, I went to the rite on , 970 Parkway avenue, in Ewing, NJ, 08618. To purchase a money order, and some ludens throat drops a chap stick, and a money order. When I first went to pick-up the drops first, then the chap stick, In the rear of the store. The pharmacy associate said in a loud voice said twice may I help you ! And I ask were you talking to me I said back to him, And in a disrespectful tone to me, yah! and I said if your talking to say so ! and he said to me in a smart tone SORRY! And I said in the same tone, as he was talking to me in I said SORRY to him. As I was walking to the front of the store to purchase the money order, and pay for my purchase. The store manager was heading to the back of the store in the direction of the pharmacy area as I was waiting in line to pay for my items, the store manager arrived to the front of the store, and said to the first sale associate who was counting her register money! do you know him, she responded NO I DONT KNOW HIM !, to the store manager. As I was leaving the store, getting in to my vehicle, the store manager came outside, and started looking at me in my vehicle, which was park in front of the store in the handicap parking area at the front door, act like he was picking trash looking at me, went back into the store and came back out in about two minutes was looking at me again in my vehicle, again he was acting like he was picking up trash in the front of the store at door way. This time after throwing the trash away in the can, he got into his personal vehicle, and left. I m a African American male and I want know to why I was treated this way! I just went to this store to buy a money order. And I demand a reason for this from you company. And I m looking for a response to this incident. And will be seeking legal consultation in this matter.


Kyle July 22, 2013 at 4:41 pm

I feel your pain….


Christine Haley June 20, 2013 at 12:25 pm

I too have been struggling with severe pain in my right shoulder and arm following a flu shot given in Newburyport, MA in January, 2013. I have contacted Rite-Aid four times concerning this matter and I have heard nothing. I have been to my primary care Dr., two orthopedists, had a set of X-rays, a cortisone injection, a four-week round of physical therapy, another set of X-rays, and an MRI. I am scheduled to see the Dr. again on Monday to see where we go from here. Currently I have pain that keeps me up at night and difficulty performing simple tasks from putting my hair in a pony tail and emptying the dishwasher. There was absolutely nothing wrong with my arm before the January flu shot (my first ever). My comment to the pharmacist at the time of the shot was – wow, I didn’t realize that the flu vaccine was given so far up on the shoulder.

I am not a litigious person. However, my frustration has reached a level where I too am considering hiring an attorney. I just left a message with the “adjuster” who had been assigned to my case (news to me that I had one being that she has never called). Hopefully I will hear from Jill Romah before the end of day today.


Jacqueline A Davis June 5, 2013 at 9:38 am

Dear Rite Aid;
Upon the 14th day of September 2012 I had went to my local South Parkersburg Rite-Aids, to get my flu shot but this time I had decided to also get the PNEUMONIA vaccine. I was given one shot in each arm muscel and that was it so on my walk back home I had NO problems with my right arm but did have a lot of burning in my left arm I thought it was just the meds going through my system and it would go away but after a week I was having a lot of discomfort still with my left arm I just wrote it off and would tell my new Doctor in January in December I called Rite-Aids, to see what shot was put in what arm and was told Flu was in my right and the other one in my left I then told the person that I was having some discomfort in my left arm and she said she would ck my records came bk to say that I got my shot in SEPT and I should not be having so much discomfort or pain that I should see a Doctor and I told her that was the reason why I called. I can’t recall when in January or Febuary but I got a call from a Travis who said he was with RA and after a few weeks he gave me a telephone # for a Susan Lettich Litigation Specialist in Harrisburg who then gave me a # for VICP National Vaccine Injury Comp Program. I am at this at this time filing a claim through an Attorney out of Florida I also stated to my lawyer, that Rite-Aids, should be responsabile for some of the pain and suffering that I am going through from Sept until ????? I have been to my doctor who said that he could find NO muscel and or nerve damage and he can’t understand why I am having so much pain I am sorry but every day task is getting hard for me to do because of the on going pain day and night and I am not the one who wants to be put on pain meds. I just want Rite Aid, know that I am filing a clain against your Company, IF WE CANNOT COME TO A SETTLEMENT with out any lawyers and or courts IF I DO NOT HERE back from Rite Aid by the 25th of June with a decision concerning this matter then I will ask my lawyer to also FILE A LAW SUITE against you thank you for your time

Sincerely Yours;
Miss Jacqueline A Davis
4411 17th Avenue
Parkersburg, W Va 26101


chaka May 28, 2013 at 4:11 pm

I have a claim against rite aid when my 2month old daughter was perscribed the wrong med. I then filed a claim and turned my paper work also notorized in when asked which costed me out of pocket $45 and then the additional for copies and also to resend . why would i pay money that i am not getting back and that is intitled to my daughter . I was told that the check would go out the same day i sent back the notorized paper and the signed docs. after I did all that I was contacted back after leaving several mes. by a lady in risk management that told me rite aid did not want to process the check even though i had everything turned in on time untill the following week. why should I have to send out money for you all to send me a check that you couldnt even send certified. I have a huge issue with that . I should not be waiting to recive what you all owe to me my daughter was in pain from fri. to tues the next week and all you can settle for is $3500 I should of took it to court but seeing that I have not gotten the check I have time to still pursue it according to consulations.


Marisa Adams Colon April 18, 2013 at 1:47 pm

I am furious with Rite Aid and intend to boycott the stores for life over this new way giving your customers their rewards. I was in a Rite Aid just before closing time a few weeks ago and got shafted. No one there told me I couldnt collect on more than 2 rewards per transaction so I lost $5 there. The clerk never honored a coupon I submitted to get a free after shave valued at $5.79 and thats after studying the receipt that night AND speaking to the store manager. Then the rewards were put on my card instead of a receipt as Im used too and I tried to use it for cigarettes and it took 3 cashiers and alot of unneccessary embarassment to tell me that. Then when I finally get another shopping list together & the $11 in rewards I earned was expired. Now how I am supposed to know that? Its just an avenue for you to rip people off.


walter rowlands April 12, 2013 at 10:49 am

i would like the name of the buyer who is responsible for front end mdse. our corp has been around for 22 years. we only sell to national chains and would love to show you
our products.
thank you
walter l rowlands


Rosalind Pledger September 7, 2012 at 3:15 pm

Re: Claim

I went to the local Rite Aid store to file a claim and Janee took down the info. Tim Briggs from Thrifty Ice Cream Quality Control called me on 8/15/12, telling me to file a claim with Rite Aid (I already had). Jill from Rite Aid (I assume the corporate office), called and said that it was the responsibility of the Thrifty Ice Cream and that she’d get in touch with Tim Briggs or someone in their office. To-date, 9/7/12, I haven’t heard from anyone at either office….?! Please let me hear from someone as I need to get to the dentist.

Thank you.
Rosalind Pledger


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