Walgreens Corporate Office

Walgreens Corporate Office Address

Walgreens, Co.
200 Wilmot Rd
Deerfield, IL 60015

Contact Walgreens

Phone Number: (847) 940-2500
Fax Number: (847) 914-2804
Website: http://www.walgreens.com
Email: Email Walgreens

Executives

CEO: Gregory D. Wasson
CFO: Wade D. Miquelon
COO: Mark A. Wagner

Walgreens History

Walgreens was founded in 1901 by Chicagoan Charles R. Walgreen, Sr.  By 1913, the business had grown to 4 Chicago locations.  By 1919, there were 20 stores. The chain grew rapidly in the 1920s and there were 397 stores in 87 cities by 1930.  This rapid growth has been, in part, attributed to Walgreens selling bootleg liquor during Prohibition. In 1939, Charles R. Walgreen, Sr. died and his son, Charles Jr. took over the company.  Jr. retired in the early 1950s and his son, Cork, took over the company. In 1986, the company acquired MediMart. In recent years, the company has gone through CEOs in rapid succession with 4 different CEOs since 2006. The chain currently operates over 8300 locations in all 50 states and Puerto Rico.  The Walgreens Corporate Office is located just outside Chicago in Deerfield, Illinois.

{ 214 comments… read them below or add one }

Gail Bradley August 31, 2015 at 4:18 pm

I was visiting your website, searching for your corporate Organizational Chart and could not locate it. I need it for a final project I am working on with three other students at Robert Morris University, Chicago IL. We would also like to submit an on – line questionnaire for one of your HR professional to complete if possible. If you e-mail me then I could e-mail the questionnaire back to you.

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Gena Dougherty August 28, 2015 at 4:57 pm

Dear Walgreens,, I am a 53 year old, disabled woman w/ a clean record, intelligence and honesty. Now I know that you can’t just take my word for it, but,, I have been filling the same prescriptions from the Dr., through the same pharmacy for a long while now and never before had a problem,,, until today. Every time,, and this is an important point, every time I needed to know if there was enough,, ” 90, 10mg. tablets of methadone. ” to fill my prescription. I have been made aware of your policy to not give out that information. When I would call and ask for someone in the pharmacy, instead of asking someone in the care center,, ( and let me just stop n say, it bothers me when I think I’m be put through to the actual pharmacy, and I’m not. It makes one feel as if I’ve been tricked w/ what can be construed as an attempt to screen calls. ) ANYWAY,, As long as I asked for someone in the pharmacy,, the person on the other end would tell me. Again ,, that it was every time, be it boy, girl, man, woman,, whatever. Then,, today,, I get stonewalled. They kept saying who was it I had been speaking to,, as if I tell them, boy is that person in trouble. Now keep in mind, occasionally, I would get attitude from the first person because I didn’t want to discuss my issue w/ them,, Well I don’t, and I’ve had other inquiries before as well,, only to be told that, “I would have to ask someone in the pharmacy. I don’ don’t want to have to tell my personal information to a go between call screener,, only to have to explain it all over again, OR,, if they made it an issue, or if there was some supervisor there or something . Or maybe they hired all new staff and there wasn’t anybody there who was familiar w/ me or my history. Or maybe they ALL suddenly got cross your t’s and dot your i’s perfect,, as i was informed that she herself “Never” had personally and didn’t know of anyone else who had,, and she’d been there for over two years. Again.. every time, before. As I said earlier,, I am aware of your policy,, and the fact that ,, for me personally,, to just hop in a car and drive down there every day to find out,, IS a hardship,,, is not your problem. My advanced pain medication specialist prescribes it for me for pain because the morphine’s side effects,, for me were too much. I have NO background of criminal behavior,,, NONE.. So if someone there at the Walgreens Pharmacy on the northeast corner of 35th Ave. and Northern,, Can’t get thier nose back into joint. then I will take my business elsewhare. In fact I’ll do myself a favor, and not hold my breath. Gena Dougherty, 08/11/1962. My address and phone number are matters of your records,, if you wish to contact me. Please do not use it for any other reason, or sell it. Thank You

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Ana Arias August 26, 2015 at 3:36 pm

I visited the store at coral Gate in Coral way and SW 35th Ave. I left two prescriptions they call me they were ready for pick up. I am 79 years old and I have a back surgery I am recovering from. They gave me one of my prescriptions and they told me that the inhaler was pick up on the 23rd by someone, I asked to speak to the manager and they told me that the manager will not be in the store until 6:00PM. I called the phone and asked for the status of the medication and it said it was waiting to be picked up. I called the store and asked to speak to the manager. A person answered me in Spanish saying she was the manager. She put me on hold to pick up my call from the pharmacy. She did and asked my name she look at my archive records and she said hold and never answered back. The called was hang up and I called three times more to asked for the manager and they hanged the call on me. This is negligence on their part to treat customers that way. I sounded upset but I was treating everybody in a proper way.
Your help in this matter is appreciated!
Sincerely,
Ana

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mc August 24, 2015 at 4:28 pm

I was desperate to go to a pharmacy that opened before 9 am – so forced to go to walgreens. Again they did not disappoint me with their usual poor customer service, lack of caring, and treating customers as they are a slight annoyance. The tone of the person behind the counter couldn’t be more robotic or uninterested. Why do they have these jobs if they obviously hate people and or hate what they do??? I was filling a prescription for a 5 year old and asked if a flavor could be added. To which this incredibly ‘unwilling to help’ person said she would let me know after she pulls the order since it’s determined by the manufacturer. I asked if the flavor tasted any good, to which she replied in a serious albeit snotty tone that ‘no one here has tasted a child’s medication’. I looked at her stunned thinking you are just ridiculous. I was under the impression that a pharmacy was a place to go for advice, and I was looking for advice on the taste of a child’s medication to see if it was tolerable and to see if maybe anyone there (3 people behind the counter at the time) had heard anything at all from other parents on their success. Nothing – blank stare. Annoyed disgust looking at me across the counter. I had recently asked the pharmacist at rite aid a similar question and he came back with several positive/helpful comments, ideas, and feedback. I will continue to avoid walgreens pharmacy at all cost!

Do you really like customers???

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Alexis Cox August 20, 2015 at 7:44 am

One more thing this employee obviously knew what the procedure was and that they would count the till and of course the till would come out right discrediting the customer because she has done this before. After just getting out of the hospital this was the last thing I needed I just wanted to go home. Walgreens do you really think I would go through all of this over $15.00 give me a break. That’s ridiculous I had not ever driven away from the window yet. So be it! Your the ones who will loose business because like I said I manage a huge apartment complex just blocks from your store and know a lot of people and word of mouth is a powerful thing.

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Alexis Cox August 20, 2015 at 7:06 am

Day before yesterday I sliced my arm wide open and just got out of the hospital I go through the drive window to pick up my prescription, the prescription is $2.60 I give the girl a $20 bill when I open the envelope there is $ 2.40 I immediately push the call buttom she comes back to the window I tell her she still owes me $15.00 she gets her manager and tells him she cant remember what she give me(odd she just did the transaction) so he counts the till and says it came out on the money, so its obvious there employee has pocketed the money but they quickly dismiss that there employee did not take it. needless to say I am very angered by this time because there saying that must of made a mistake. wrong! This manager Cory at the Olympia WA walgreens is standing there with this smile on his face as if I was some kind of criminal and trying to pull some kind of quick one on them. wrong again! so I told them to keep there $2.40 and give it to the female that did this because I am not excepting this as my change. so I paid $20.00 for a $2.60 prescription because they refused to question the employee cause there so sure that she did not pocket the money cause there till was right on. You cant tell me they have never caught an employee steeling from them before. Word of mouth is a very powerful thing and they better be watching that employee very close because sooner or later she will do it again and by this time its to late because I will be telling my story to everyone I know and I know a lot of people in Olympia I grew up here they will have hurt there business by a lot because they treat there customers like criminals. I will never give them my business again.

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Stacy Bill August 19, 2015 at 12:15 pm

I recently went to walgreens to fill my prescription like i do every month and was told they wouldnt have my medication for 2 weeks..i normally would wait but this was my pain medication i take for the bloodclot in my leg so i tried another walgreens and they didnt have it either so i had no choice to go elsewhere..i returned to walgreens the following month to be told they were no longer filling my prescriptions because i went elsewhere and they want their customers to be faithful..so i went to another walgreens and she put my prescription in the computer and said sorry we r no longer filling your prescriptions its in the computer..i was so humiliated i walked out of the store crying..if i could of delt with the pain for 2weeks believe me i would of but some days the pain in my legs is so bad i cant even walk..i feel they discriminated against me because i couldnt handle the pain for 2 weeks n thats sickening…my whole family has stopped using walgreens because of this n i have a huge family.. Stacy Bill- lindenwold new jersey

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Jane August 11, 2015 at 4:05 pm

I went in to walgreens in Deltona, FL yesterday. My uncle was in an accident and I will be flying to New Jersey in two days to be there for him. When I explained the situation to the pharmacist (to make sure I have enough meds to take with me when I go) he asked what insurance I had. I said Medicaid. He followed with “people with Medicaid shouldn’t be going on vacation”. I said excuse me, to make sure I heard correct. He repeated “people with Medicaid don’t take vacations, I don’t know what to tell you”. I had a panic attack before I made it to my car. With my two year old daughter with me. So disrespectful.

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Tee August 28, 2015 at 10:30 am

Omg, that is awful. I no longer shop at Walgreens due to their lack of concern for their customers. Please post this on social media so it can go viral.

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Rich July 31, 2015 at 2:07 pm

I have given my business to Walgreens for DECADES. I even shop for groceries there in spite of the fact that they’re much LESS EXPENSIVE at Publix, or grocery stores. I walked into Walgreens yesterday with a script my dentist gave me for pain and the half witted female (KIMBERLY ANDERSON) who got her claws on my prescription actually THREW IT IN THE TRASH as if I were some criminal seeking 30 of your precious pain meds.

If she had GOTTEN OFF HER ASS and simply talked to me she would have learned that my meds changed and I no longer was taking the medication that led her to trash my script.
WORSE STILL, this female, with the personality of a toad, called my doctor and pissed in his ear about how I shouldn’t have painkillers after surgery.

Now, as a result of KIMBERLY ANDERSON’S ineptitude I have to drive 50 miles to see yet another doctor to complete my procedure, OR I can spend my recovery in intense pain. This imbecile wasted hours of my time and effort, which could have been avoided if she had simply spoken to me.

You can’t have pharmacists with the personality and IQ of a toad AND expect to have happy customers. You SIMPLY DO NOT throw away a persons pain prescription when they’re about to have surgery before you even say a word to them! WRONG WRONG WRONG.

I see by the amount of complaints you have that you must have many KIMBERLY ANDERSONS working for you. I will NEVER spend a penny in a Walgreens again unless I know you’re losing money on the sale.

Congratulations KIMBERLY ANDERSON, you turned a happy and loyal customer into ANOTHER person who HATES WALGREENS!!

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Robin July 28, 2015 at 7:00 pm

After a day spent in the ER with my spouse, I had to fill some prescriptions. While I was waiting in the walk in clinic area near the prescription counter, I saw a woman come and grab one of the chairs in the waiting room explaining that her mother needed to sit down. After several minutes the lady who took the chair gets within view and she sets the chair down and behind her is an extremely elderly lady who is using a walker and has to sit every few steps to rest up to go a few steps further. I asked the pharmacy people where the courtesy wheelchair is and they say they don’t have any. I was stupefied as to why this pharmacy located just outside of a huge retirement community wouldn’t have courtesy wheelchairs. When the medical person on duty came out I stated to her that there should be courtesy wheelchairs made available for their customers and her condescending response to me was “this is a walk in clinic” . I was flabbergasted to say the least. I then talked with the manager of the store and was told by her that “there is no place to plug a wheelchair in”. I said it doesn’t have to plug in, just something for their customers to be able to sit in and be scooted across the store in, that is pushed by who they are there with. The manager informed me her hands are tied by corporate and that I should contact corporate to be heard. In closing I would like to say that directly across the street from Walgreens is a CVS Pharmacy that DOES provide a cart which offers people who are having mobility problems a way of getting around in their store. Six months from this day, July 28, 2015 if there is not a courtesy cart in the Walgreens store for those with mobility problems, I will transfer my business to CVS Pharmacy.

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Dawn Zebroski July 26, 2015 at 11:55 pm

I am trying to email someone about a serious compaint and I’m getting frustrated because I can’t find any actual email address for Walgreen’s

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Ascot July 19, 2015 at 4:28 pm

After reading so many complaints I’ll only be shopping at Walgreens when no other drugstore is available, so you may guess when that’ll be.
Even though I have only shopped at Walgreens a few times, for some reason during those times the experience has been neither friendly or unfriendly, something like purchasing something from an outfit having all the charm and personality of a vending machine.
I must say that I’m shocked at so many negative comments, if it had been one or two, I would have dismissed them as being from chronically malcontents, but look!
It appears to me that there is something seriously wrong, and it also seems that nobody at Walgreens Corporate Headquarters in Illinois is looking at these comments.

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shagron bilbo July 14, 2015 at 9:28 pm

I have been using wallgreens for a long time over 30 years .and now im looking to change I am so feed up, every time I have to go to the store to pick up my meds and my foster childrens meds I have to tell them to please read the computer and then they say oh yea I see it , along with my medicine I have to keep telling them I have a crestor card for money off , the funny thing is they gave this to me. Today I have had it I am going to find somewhere else to go. I asked to talk to the pharmacist and she would not acknowledge me said she was busy.i have 2 foster children that are on bipolar meds and myself I take meds as well, I dont need to be treated like I dont matter I will take my business else where they are so rude

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J E Anderson July 13, 2015 at 8:45 pm

Went to Virginia Beach to visit with my son – stayed longer than planned – had to refill my medication. I went to Walgreens on Virginia Beach & Independence Blvd. – was in shocked at the price they charged me – I live in North Carolina get my prescription for $29.99 (not at Walgreens) – they charged me $51.00 for the same thyroid pill that I take. I am 70 years old and speak for senior citizens – this is why some senior citizens can’t afford their medications. This is a terrible mark-up – I will never go to Walgreens again for Meds.

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Judged Patient July 10, 2015 at 2:01 pm

I have been dealing at the same Walgreens in Clermont, FL for 12 years since we moved here. During the last couple of years I have had problems off and on getting my pain medications filled. It was always some ludicrous refusal to fill them but they eventually did fill them. I have a morphine pump for nerve damage in my spine and up until October, the pump plus a moderate prescription for oral meds for breakthrough pain kept me very comfortable. But then the pump broke and when they went to replace it found my catheter was blocked. I had to immediately be placed on oral medication to replace the pump action. After 3 months of working with my doctor on trying different meds and different doses/intervals, etc., we finally found that 100 mg. of ER morphine every 8 hours, combined with 8 mg. of dilaudid as needed, was the right combination to keep me reasonably comfortabale. If you know about pumps versus oral meds, and you’d think a licensed pharmacist would be informed, that the percentage of switching is 300 to 1. In other words it takes 300 times the amount of oral medication to achieve what 1 amount would provide through the pump. My pharmacist at Walgreens (who isn’t exactly warm and fuzzy to start with) apparently didn’t like the amount of medication I was being prescribed, despite the fact that she isn’t a doctor and knows nothing about pain pumps or the cross over amounts with oral meds. I guess she made it her mission at this point to stop giving me my medications. Every month when I went in, despite having a legal prescription, from a reputable doctor, not pharmacy shopping, not doctor shopping, etc., I would leave Walgreens in tears. They treated me like a sub-human or drug dealer. J knew I wasn’t the only one, because I happened to be in the store another day when a man went off on her for treating him the same way. I finally asked if I could speak to her to try to resolve this situation. She suggested that I prepare a chart of when my appointments took place, the medication prescribed, the dose, the interval, etc.and provide it to her for her records. I went one step further and had my doctor sign the form. I thought it was all good now, but just two months later I went in to pick up my monthly prescriptions and I was met with a very unfriendly, rude pharmacist, who said quite loudly in the open store with custumers all around, ” so what’s going on with your pump; what’s going on” The grilling I got from her in open forum with other customers is clearly a HIPPA violation and I’m not sure if I’m going to pursue that yet or not. Anyway, when I tried to talk to her she didn’t want to hear it. She said finally, “This is what you’re going to do: You’re going to get a letter on your doctor’s letterhead with his signature (here we go again) outlining his treatment plan, etc., and if I don’t get that from you, I will no longer fill your prescriptions. I’m putting those notes in my computer now so that no one else here will fill them either.” I tried to tell her that my doctor wouldn’t be pleased about it as he felt her last demand was clearly a violation of my rights. She said, “Why, does he think he’s God?” Trying to be lighthearted, I said, well, don’t all doctors. She said, “No, in fact I know doctors here locally that if I called them and they were in the middle of an epidural, they’d take my call and say what do you need.” I said well, I can’t help any of what’s going on with me. Until my catheter can be fixed I have no choice and this is the medication that it takes to keep me at a comfortable level. You are putting me in the middle, what do you expect me to do. She replied, “find another doctor.” I said well even if I wanted to, it’s just not that simple. There is only 1 other doctor in a 50 mile radius that takes patients with pain pumps. As if implying she didn’t believe me, she picked up the phone and began dialing numbers. At first, I thought she was calling my doctor’s office, but when I asked, she said she was trying to reach some of the other local doctors. Clearly she was accusing me of making this information up. When I left that day, I was in tears again and swore then that I would do whatever I had to do to never return to that Walgreens or any other one for that matter. And to add insult to injury, what usually takes a couple of hours to get my prescriptions, took me until the following afternoon before I could even pick them up. Walgreen’s needs to wake up. You don’t treat people like they do and expect that they will keep giving you business. I for one have made it my mission presently to tell everyone I know to take their business elsewhere. There are hundreds of indicidually owned, private pharmacies in every town that need the business and I’m more than happy to give them mine.. Walgreens and CVS have got so much volume that they believe they can treat people as they please and nothing will ever change. It’s time to show them they’re wrong!!!

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P. MARQUEZ July 23, 2015 at 3:47 pm

You are so right. I have been treated like scum. I have herniated disks due to motorcycle accident am in horrible pain they refuse to give me my med and act like they are gods. Am very upset at how they treat people!

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Tee August 28, 2015 at 10:36 am

I no longer shop there due to them discontinuing their Ology line of cruelty free, plant based products. I got nothing but a run around trying to get answers as to why from corporate. Goodbye Walgreens, hello Walmart.

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Jo July 7, 2015 at 9:08 pm

Shopped at 9150 Skokie Blvd., Skokie, IL today July 6, 2015 at 5:30; store was empty. Bought over the counter medicine for great grandmother. Went to cashier in front of store–old female foreign speaking. Asked if I wanted to donate for Diabetes charity. I told her not today. She took my money and told me about Senior Citizen discount. I am 32 years old and couldn’t believe it. I told her and she looked and said nothing. I was angry but Oh Well! She gave me my change back and I left. About a half hour later, I looked at my receipt and noticed she charged me $10 for this Diabetes charity. I gave her $20 bill, the item was $6.39 and she gave me the bills folded up. How stupid am I? I only got $4.00 back. If she did it to me then she probably did it to other unsuspecting customers.

I called Store Manager and he just listened. I’m sure he wasn’t the manager. I didn’t know this old woman’s name but she should not be working at a store, period, especially Walgreens, After I was finished, he just listened and hung up.

Will I shop and get my prescriptions for my parents and I there? Never, I am transferring our prescriptions elsewhere. Walgreens is expensive to begin with but convenient. But at least I get better customer service elsewhere.

Walgreens, especially this store, has gone way down in quality.

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lynn lw hutchinson June 1, 2015 at 10:08 pm

Sponsor breast cancer & lupus color white/pink &white/purple ..50 bicycles ride. Desoto to Austin & back . a shopping card of 50.000.00 each rider at end This ride for ALL Women of AMERICA

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Harold June 1, 2015 at 7:01 pm

Well down to 22 hours because of an injury.The red nose campaign is honorable, but not when you create poverty .Some one needs to do something about the little Hitler (Store manager Mark) He is giving that Walgreen’s a black eye. and maybe a lawsuit. Walgreen’s is better than that.

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Harold May 21, 2015 at 12:37 am

I just read through some of the comments. I have come to the conclusion that these comments don’t get reviewed. America has fallen hard. I don’t think its the stores I believe that we as Americans vote for wing-nuts that want money and power. They get that by buying a politician. I Walgreen’s in Marana Arizona Is horrid also. We have the DEA ,homeland security, County attorney,County clinics, And Congress telling the DR’s and the pharmacy what and how to do.But all of these people have a heath care system that is leaps and bonds better than ours will ever be.Allot like a monarchy. Until they(The monarchy) has to live by the rules they pass nothing will change.And as fare as Walgreen go’s DON’T GET INJURED. Walgreen has a red nose telethon to help the poor out of poverty.but you get injured Walgreen’s will help you get their faster. Sorry for the horrible move boots.

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Sterling May 10, 2015 at 1:21 pm

Been a customer at the same Walgreens for a good number of years. The day before mother’s day I went in to get my allergy med and 2 mother’s day cards as well as a flower arrangement. The guy asked for drivers license. I reached in my wallet to get it for him, then remembered I left it at another store a day ago. I then gave him a none drivers license ID from the state of Mo. He declined the Id. Really? I guess if you don’t drive in Missouri you can’t have your prescriptions filled either. So, with that said what is the legal term for a proper ID?

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Donna May 7, 2015 at 6:12 pm

I wrote Walgreens asking how to get a list of their sweepstakes winners to see if anybody actually won or if it existed at all. I got a response and was directed to a website that listed first initials and last names of winners. That list could have been made up so I highly doubt it even exists. But then I noticed something — When I initiated the inquiry to them I entered all my current bio information — name, address, phone, etc. But on the reply (I entered my current info) it was addressed with my name and the address of someone else!!! If they can’t get it right on a direct inquiry where I included my information, how on earth would they get it right and notify me if I ever were a true sweepstakes winner? That is if the sweepstakes truly exists? It’s all bogus. Don’t waste your time filing out those surveys & entering a sweepstakes that does not exist!!!

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Michelle May 2, 2015 at 6:19 am

I recently applied for a position your store located in copperas cove texas. Shortly after filling out my application,I was contacted by the store manager even though I had not done the in store assessment. He informed me that there was a position open for immediate hire(and wanted me to come in for an interview as soon as possible. Once I arrived at the stock I briefly spoke with him. Five minutes later I was approached by an assistant manager,and informed that I would not be interview because of what I was wearing. She explained to me that he required for all potential employees to be dressed in dress suits. I find irritating and rude that I was blown off,because of the clothing I was wearing. If bus business casual is not an acceptable open it should be made clear before an interview is set up. I find it ridiculous that I was denied,yet the employee at the register,had her shirt tied In a knot to the side,and looked sloppy.
Michelle

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Brandon April 28, 2015 at 5:14 am

I am an employee of walgreens in sugar house Utah. I work as an sfl on the graveyard shift. I also lived studied and was highly cared for my Nepali people in Kathmandu and beyond. We as a company have many Nepali customers and patients. I believe it is our duty to support Nepal during these tragic times following the deadly earthquake. We donate to so many charities but this is one w really need to focus on. People from across the world are in Nepal suffering and helping together. Women and children need our help. The elderly need supplies, medication is in desperate need. All of these necessary supplies we have a surplus of and we should donate to these people. It is part of our core values to assist those in need. Please send help. Save Nepal. Do what is right for the people of the world. Do what is right for our souls. Stand up and be part of the change. I beg of you. Do not sit idle. If you choose not to send supplies at least send me. Our brother and sisters are dying and health care/sanitary supplies are urgently required. I cannot stress this enough. If Walgreens cares for the people of the world we must stand up now and prove it!

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Ganesh Maharjan April 26, 2015 at 8:37 pm

This is not a comment, this message for support for Earthquake Victims in Nepal, Please support for mankind….

Dear Executives,
Walgreen Co.,

It is my pleasure to let you know that I am one of the Pharmacy tech practice (Extern) student in Walgreen Pharmacy in downtown Salt Lake City, Utah. The intention of writing this letter is to request support for Earthquake Victims in Nepal. I am from Nepal, and I use to work there as community pharmacist since 2003 to July 2013. It is very hard time for Nepalese and Nation. So, if Walgreen can support financial assistance to those needy people, I can lead the National pharmacy Union to rescue people and medicines support program because previously I have been Vice President and later Acting president of Nepal Pharmaceutical Association of Nepal (Info: In Nepal 45 Diploma in Pharmacy college and 15 Bachelor of Pharmacy under four University).
On the other hand I want to proof the pharmacist and pharmacy professionals are supporter of mankind not only business man.
So please support those restless people in Nepal. Thank you and appreciate lot for giving such a valuable time to read this letter.
My teams mission will be to support Nepalese people and find the US Natives and others from different country who are lost in Nepal.
Hope you will response this letter as soon as it possible because they need help urgently. And my humble request if you are not a responsible person for this letter please forward it to responsible one who can make decision soon. Thank you for your kind support.

Ganesh Maharjan
Pharmacy Technician Extern
Walgreens Pharmacy, Downtown, Salt Lake City, Ut
Email: ag***@gmail.com
Phone: 3852****
Ref: VY Pharmacist Incharge Walgreens
Pharmacist Tova
Pharmacist Tom

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SLB August 7, 2015 at 6:41 am

Walgreens/DuaneReede in on my preferred pharmacy list. I went to Walgreens to fill two precription and neither of them were available in the Queens, NY pharmacy. I was unable to get my insulin for diabetes or my antibiotic for an infection on my finger.
How can a pharmacy not have an adequate suppy of medication on hand especially insulin needed for diabetes? I never had a problem getting my medications at any other pharmacy.

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sarah April 16, 2015 at 7:07 pm

I will never shop at Walgreen’s again after i was searched by an emloyee. This scarred me from shopping here and left behind more than an unpleasant experience for me.

Here’s my story:

What: harassed (searched down), discriminated, targeted from the min I walked in, and profiled

Where: Walgreen’s. Midwest location

When: November 2014

Resolved : No follow ups, apologies or concerns that they have some of the most incompetent and unprofessional staff members working there.

After a very long and sick day of being in the ER, i was released with several prescriptions. So, what was next? I decided to go to the place I once loved shopping at, my local Walgreen’s. I dropped my scripts off at the pharamcy, told the technician I’d shop while I waited for the meds to be filled and started shopping. I’ll admit, I wasn’t dressed my best considering my circumstances. Minutes later after placing some cosmetic items in my cart, I was approached like a million times by this emoloyee who followed me and asked me if i needed any help or was ready to check out. At first i thought it was nice of her to offer, but then it turned into harassment. The next time she approcahed me, I was waiting in the pharmacy waiting area. She asked me if she could search me and that certainly raised questions for me. This is how the rest of the conversation proceeded:

Walgreens employee: hi ma’am did you wanna check out or were you ready now?

Me: no, thank you. I’m waiting for my prescriptions and then I’ll head over to the register when I’m ready.

Emoloyee : okay, well do you mind if I count your items in your cart?

Me: for what ? .

Employee: to make sure you walk out with the same items that are your in your cart

Me: wait..what???! I needed to make sure I heard this correctly, so I asked her again…I’m sorry , what.

Employee: walks over and gets closer to my cart and repeats “..its to make sure you walk out with the same stuff you had in your cart.”

Me: are you accusing that I’m going to steal these things ?

Employee: I’m just doing my job.

Me: then yes, I do mind. So is this a common practice …do you this with every single customer that walks into Walgreen’s?

Employee: disregards everything i just said and starts counting and searching my cart, purse , and belongings anyways

Me: I said, I do mind .
Employee continues to search.
Me: you do understand that what you’re doing is illegal and goes against your “job”don’t you?,

I further questioned her actions. she confirmed that they don’t do this to everyone and that she didn’t think she was in any violation. I demanded to speak to the store manager. The manager was a joke and wasn’t of any help even after I explained to him what happened with this emoloyee. He refused to take any written complaint . Told me I needed to call corporate and that there was simply nothing he could do. To make matters worse, it got worse!

As soon as I got done checking out at the pharmacy, I went to the front register to purchase the remaining of my items in my cart. I used my balance rewards points on my transaction along with coupons. When I left the store after purchasing my stuff, I didn’t realize till I got to my car that I there was no receipt. So I went back in asking to have a copy of the receipt . The girl told me she was new so she would just need a mangers help . I said, no problem ! She grabbed the same manager from earlier to help. He said he needed something to scan like, one of the items or my credit card to locate the transaction, so I gave him my card and the bag of items. He disappeared for minutes and when came back he explained to me that the girl forgot to ring up serval items from the bag. He said he reviewed the video tapes and saw that she threw my receipt away in the back office. He took my bag away and told me that i never paid for these items. Hmmm. He told me that this was very weird. I asked him what he meant ….he explained that it was weird that she was helping me and went all the way back of the store to throw away my receipt. I then asked him what is it that you’re trying to say? Are you expressing that there’s some sort of conspiracy? He then implied that there was of some sort of conspiracy, as if she purposely did this to benefit me. At that point , I knew I needed to take further actions against this manager who was also making wrongful and false accusations about me. I asked to speak to his manager or a higher one, but he refused to do this. I proceeded with calling the police to file a report on this store. I ended up returning the items that from my understanding were purchased by me or my card=my money and leaving with my meds and several negative thoughts about this place. When I finally got out of this place , I came to several conclusions about Walgreen’s .

This is what I have to say to Walgreen’s and corporate: first, I am still shocked that this happened to me. Im even more shocked that this situation was left unresolved. Clearly, customer service is not a stength for the employees at retail or corporate level.

Excuse me if I’m not dreseed to impress, but I was too sick to even dress myself. I didn’t specialize in law, but I do know that never are you allowed to search me while I’m still shopping/or done with shopping and wrongfully accuse me of something I didnt comit. Your emoloyee crossed line and i think you can agree that this is not up for debate or negotiation . This is a place where the employees and manager were very unprofessional and are left to violate certain customers rights. Where its OKAY to racially profile and target others based on certain “characteristics” and how they appear on the outside. I just filed my 3rd complaint to walgreens regarding this issue and clearly my voice is not being heard. I have yet to receive a follow up from corporate about this. I sit here every day shocked, scarred and left in humiliation that this company could allow their employees to do this to me/humiliate me in public while others watched and so much more! Its more than ridiculous, its against the law. Your emolyees clearly do not understand this. Perhaps you should inform of what you can and cannot do to people, regardlesss of race or what they look like, or how they are dressed when shopping at their local walgreens. Also, I have not stepped foot in a Walgreen’s since this incident and have no plans to ever to do so. I do plan on continuing to share my story with several others through word of mouth and social media (twitter, Instagram, facebook, tumblr, all others.) This is wrong and I hope others who have experienced this same concern are encouraged to speak out.

Sincerely,
Sarah.

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Rich July 31, 2015 at 4:47 pm

I talked to the ‘manager’ of the Walgreens in west Boca Raton today about a problem with their inept pharmacist who decided to throw out my script for pain meds (given to me to fill before my surgery so I wouldn’t have to wait in line while in pain). The guy, while leaning on the counter, bouncing like at a playground, didn’t give a damn. He flat out told me that he didn’t care less about me or my problem.
Walgreens store managers: nothing but TALKING HEADS.

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andrea davis April 9, 2015 at 5:49 pm

I just went to Walgreen today, like I do most days, and was treated like an idiot. I usually go to Taylor station road Walgreen in Columbus Ohio, they are fantastic and friendly. I decided because I was closer to Brice rd Walgreen I would go there, big mistake. I just tried to make a COMPLAINT on Walgreen website but apparently they don’t want to here it. It wouldn’t process through once I selected a store. So upset by the horrible actions of the manager and two black women employees that I will definitely be calling a corporate number tomorrow morning. The two women were arguing with me about the price of Easter candy which was advertised 50%off. I have a degree , I know that half of 3 dollars is 1.50$. These women , supposed walgreen employees hated me from the second I walked in their checkout. They said half of 3 was 2.50. So, they could have been professional. I didn’t have to buy the stupid jelly beans. After they kept belittling me the mamma manager came. In stead of telling her clerk’s that they shouldn’t be shaking their necks around and trying to intimidate me she tells me to leave????!!! I thought I must be losing my mind, but I wasn’t hallucinating. Brice road Walgreen I hope someone fires all of your ghetto fabulous employees. This kind of behavior is ok at the block party, not in a respectfully business.PLEASE SOMEONE LOOK INTO THE HORRIBLE CONDITION OF THIS STORE, pharmacy included. I have since talked to friends and they have had bad experiences there too, by the way it is thursday April9

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sarah April 16, 2015 at 7:23 pm

Isn’t this crazy?? I couldn’t believe what happened to me! You’re right on Walgreen’s not wanting to hear it as this is my 4th complaint about my issue. I’m starting to wonder if there’s this pattern in corporste not stepping up to these concerning and real issues and in the hiring proces . Could it be that Walgreen’s is attracted to people who have these “awesome” skills= abilitiy to lack understanding . You should read my crazy experience!!

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Rich July 31, 2015 at 4:38 pm

Sarah, where is your story? Aren’t there ANY happy Walgreens customers?? Haha

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Rich July 31, 2015 at 4:49 pm

Nevermind, I saw it. Same stupid stuff. Walgreens. It’s a Shame too, they used to care about their customers and just did their jobs. Now they give a fake “hello” when you walk in but they don’t give a damn about anything but clocking out. They CERTAINLY don’t care about their shoppers!

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Sherri April 6, 2015 at 9:33 pm

I DISLIKE WALGREENS

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Rich July 31, 2015 at 4:50 pm

THIS is the nicest comment I’ve seen so far here!

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Sherri April 6, 2015 at 9:32 pm

I live in East Hartford Conneticut. And Walgreens on the corner of main st and ct blvd are getting ruder bye the day. Well I am in their almost every day. And they know who I am and I get asked for and ID for everything. The Dark skinned Manager he acts like he owns Walgreens and makeing his own rules. I always use my husbands credit card he tells me to use it.

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