Netflix Corporate Office - Corporate Offices & Headquarters

Netflix Corporate Office

Netflix Corporate Office Address

Netflix Inc.
100 Winchester Circle
Los Gatos, CA 95032

Contact Netflix

Phone Number: (408) 540-3700
Fax Number: (408) 540-3737
Website: http://www.netflix.com
Email: Email Netflix

Executives

CEO: Reed Hastings
CFO: David Wells
COO: Neil Hunt

Netflix History

Netflix was founded in 1997 by current CEO Reed Hastings and Marc Randolph.  Hastings was inspired to start Netflix after being charged a late fee for a movie rental.

The Netflix website launched in 1998 and introduced the monthly subscription pricing model in 1999.

The company went public in 2002.

By 2005, the company was shipping 1 million DVDs per day.

In 2007, the company introduced on-demand streaming video.

In 2010, the company expanded their service to Canada.

Netflix currently services the USA, Canada, Mexico, South America, the United Kingdom, Ireland and several nordic countries.  There are currently over 25 million subscribers worldwide.

{ 151 comments… read them below or add one }

J. Skrine May 26, 2016 at 5:56 am

I have been a Loyal Netflix subscriber until this point. However, For the Last 6 months Netflix has been double dipping on payments for the use of their streaming rights. I figure a Legal binding contract works both ways. The Law is the Law after all. And since they refuse to Abide by their OWN contract I will Sue them for breach of Contract and Emotional Damages that they have put me through. I believe my Attorney stated It is worth a Good 6 figure amount especially since I have a Mentally and Emotionally Disabled person who lives with me that uses Netflix as a tool to calm down with and Netflix uses their own product as an extortion tactic. Shame on Netflix. They are as bad as Hulu.

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Don May 5, 2016 at 9:18 pm

Why did Netflix charge my account for $9.99 a full week before my “free” month had expired? And why does Netflix insist on trying to keep my money even though I canceled the “free” month before it was over?

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Eboney April 23, 2016 at 11:02 am

To whom it may concern,
I have a question. I am in the process of writing a book and the title that I have in mind has your name in it. But it has nothing to do with your company. I know with copyright infringements laws etc. there is some red tape to go through. I would love to speak with someone about getting permission or even allowing permission. Thank you in advance

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Ronnie April 8, 2016 at 2:48 am

dear netflix,
i realized the other day you removed programs from your servers to make more room. i was a bit peeved at first since i was watching a t.v. show you decided to remove. but i got over that. however i did have an idea you could use to help with future upset customers. on this issue.
my idea is create a last chance section so people would know they got a small amount of time left before a show they wanna watch or is watching will be yanked. if you could let me know if this is something you could do just let me know
thank you so much
Ronnie

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Jessica March 23, 2016 at 10:41 am

Dear Netflix i would like to keep the shows on my list for good so i don’t have to spend my money on Amazon video

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ALW February 29, 2016 at 6:20 pm

Suggestion:
I current pay for streaming only @ $7.99. To include the 1 DVD plan is an additional $7.99 and the Premier DVD plan is $11.99. Please consider broadening the streaming plan to include movies that are currently on the Premier DVD plan. For example, 3 Premier movies per week streamed for an additional $4.99 per month. The new plan would be $11.99. It would save Netflix shipping & handling.

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ben stansberry January 20, 2016 at 3:12 pm

Just great job! LONGMIRE, JESSICA JONES, SENSE8, and a bunch of older favs. Joined for LONGMIRE but youre original programming is great

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Emilio Mauleon December 21, 2015 at 10:28 pm

I would like a copy of the original agreement i electronically signed with date and time stamped as of the day of the agreement

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Chris DeArros November 19, 2015 at 10:03 am

My wife is a subscriber of Netflix and we are very happy with the content provided by your company. Prior to this year, I was a social user, just whenever my other sources of entertainment were not available. However, since then many things have changed. I am a fan of Longmire and was thrilled immensely that your network continued the series. I am looking forward from season 4 and hoping it continues. Thank you for that and keep up the good work. I am also happy to have found House of Cards. IT is a terrific show and I will be watching more original shows via Netflix. I am now one step closer to unplugging my cable. The cost for Netflix is negligible in comparison. Thank you from Oak Island, NC.

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Alice Torrez November 16, 2015 at 9:44 pm

Cancel my account. Trying to navigate your system is ridiculous. cancel nexflix

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d tumacder October 23, 2015 at 11:18 pm

I believe that a customer complaint should be noteworthy through this forum. Simply put, at least 5 times a week I must power off then on again my apple tv in order to view my netflix movie choices. My internet speed is highly rated, cables along with apple tv and smart tv are new.

Netflix is the only item on my smart tv that has this issue. My Uverse movie selections give me complete detail. I have tried to blog my concerns at first, but interestingly enough that server is almost unreachable.

Respectfully,
Concerned customer

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Elen October 22, 2015 at 11:59 pm

Dear Sir or Madam,

Recently, my family and I have become fans of the amazing show, Dominion. It
previously aired on Syfy, and once we discovered the show we were hooked. We
bought season 1, preordered season 2 from Amazon and had even gone so far as to
upgrading our cable to include DVR service so we were able to “never miss an
episode” We recruited a few friends and they too were fans from the start.
Unfortunately Syfy has decided to cancel the show as they have decided to go
with more “reality TV”?

I have heard, through social media about a campaign to bring Dominion to
Netflix, I can only hope that this is accurate, I would most definitely
subscribe to Netflix for this show alone. It was just such a unique show, with a
fantastic story line. The actors all had such amazing chemistry (most even did a
live tweet during the show, giving us a little behind the scenes) it never
seemed forced, and most certainly never a dull moment!

It would be wonderful if Netflix was willing and able, to keep Dominion on the
air. I truly hope you are considering saving this show, as it was one of a kind
and one of the best!

Thank you for your time,

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Jessica Estupinan October 14, 2015 at 6:07 pm

I have a really good idea for netflix. I know I would love this idea simply becuase my family and I like to watch shows together (we live in different states) and just have a blast calling eachother about what they thought, and if they ‘d watch this part already or did you see this coming. Please someone contact me about my potentially huge idea!!!!!!

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victor beaudoin October 12, 2015 at 11:13 am

Thanks for all the great programming that you offer to your subscribers.
Thank you for picking up the Longmire series, but please 10 episodes is not nearly enough.
Maybe you could bring it back every 6 months, instead of waiting a whole year for the next run.

Also this may not be possible, but I would think that buying the Robert B. Parker series would be a good fit, Spenser, and Jesse Stone. this way we could binge watch Spenser and Hawk. and Jesse Stone and suitcase. Maybe you would talk Tom Sellek into making more than 1 Jesse Stone every two years.
Also when it comes to your movie selections, I would ask the following way to sort in different categories, alphabetical, as well as newest to oldest and oldest to newest.

I start looking at dramas, and I see 2012, 2008, 2013, 1997, 1965, 2003.

If I could see the release date in some kind of order that would be great.

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Will Pulera October 1, 2015 at 2:14 pm

Hey Netflix, I have been subscribing to your service for the past 4-5 years and I love the content that you put out especially the comedy specials and Bryan Callen, one of my favorite comedians has just made a new one hour special that I really hope you pick up so that it can be seen by all the fans like myself, so please put Byan Callen’s special up on Netflix. Thanks

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Lenn Larsen September 28, 2015 at 5:37 am

Hello my name is Lenn Larsen and im writing you in hopes that you can please let me know if you could pick up Dallas that TNT had going but like A&E did to Longmire cancelled it even though it had Strong ratings. Please if any one could check in to this, I would bet my life on it if you took the chance on this like you did with Longmire it will pay off. The fan base is huge. Please Netflixs you are the future of television. Please bring season 5 of Longmire can’t wait to watch it and thank you for bring back this show I’m so hooked

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GEORGE JENKINS August 6, 2015 at 7:26 am

I SENT THIS TO YOUR SECURITY PEOPLE AT THE REQUEST OF TECH SUPPORT. WHEN I DID SO I RECEIVED A REPLY SAYING NO CONTACT BACK CAN BE EXPECTED. PLEASE READ.
Dear Sir/Madam
Yesterday August 54th. 2015 I experienced a great deal of very odd things with my Netflix. After several calls to your number which I got from your website, (866-579-7115), Jessica S gave me this email; address to connect with you to initiate an investigation. AT THE CONCLUSION OF YOUR INVESTIGATION I WOULD REQUEST CONTACT FROM YOU OUTLINING YOUR DISCOVERIES AND CORRECTIVE ACTION YOU HAVE TAKEN.
I am on Windows 10 operating system and always use the app in Windows 10 to connect with Netflix. The reason for this rather than using Chrome is because at times Silverlight does not seem to work properly with Chrome.
Since switching to Windows 10, and up until yesterday I had no problem connecting. When I clicked the app, it began to open up and I got the dots moving in the circle as usual, however then it just disappeared from the screen. This happened several times and I eventually called (866-579-7115) for assistance.
The young man I spoke with seemed very nervous and uncertain of exactly what to do, however he said, no problem I can help you with this. Then he asked something ver strange. He said to fix the issue he had to connect to my computer via a remote connection. He had me go to a location from my address bar. He asked me to type in a very few letters and numbers. I do not remember exactly what it was however it started with the letter L and ended with the number one. From there he had me download a Support remote connection. To cut a long story short he connected with mu computer.
At that moment my computer was filled with Adware including pornography. Being a minister I was shocked to say the least. He then went into a whole barrage of statements about the adware and spoke nothing about Netflix. (Note I never had an issue with Adware before, my AVG, and Pop-Up Blocker worked fine and continues so today) I told him that I was not comfortable with how he was handling the call or what was happening to my computer since he connected to me remotely. I then asked to speak with a supervisor or someone else who would be better suited to solve my issue.
He then said, “You are getting angry with me,” and hung up.
I then tried to X out of the remote connection, but nothing would work. I eventually did a hard shut down of the machine. When I restarted the computer the remote connection was still there and then one program after another opened on my computer I again shut it down and called Netflix in hope of getting another Support person.
I spoke with another person, who told me they were in California, which is strange because I had called your number listed for Canada. (866-579-7115) He was not able to assist either. I again shut down the computer. When I opened it again, it told me that my Windows Login Password had been changed. I was stunned that this was coming from Netflix.
I called in yet again and spoke with a very nice young woman, Jessica S at the number. (866-579-7115). She recorded on my file everything that is contained in this email. She also told me that it would take up to 72 hours to have someone investigate the matter. Despite the fact that I was more interested in getting my Netflix going I accepted the email; address from her to which I am sending this email.
After that call to Netflix. I called my daughter who is Tech Support for Bell Canada Television. When she came over she asked me to unplug the computer and also my modem and we left it that way for 15 minutes. She suggested that the original problem of the app not activating Netflix could have come from the computer being on for some time without shutdown. When this was complete and the computer restarted everything worked and Windows accepted my password. When I then clicked the App for Netflix it required that I sign in again however it worked as before and with no Adware.
It was then I was concerned that my security had been compromised I contacted my telephone provider who checked my call logs. I was concerned that your number (866-579-7115) had been hacked with some sort of re-direct to some country where I would be charged large amounts of money. They confirmed that the only number I had called was indeed, 866-579-7115. This is the very same number at which I also got Jessica S. Please refer to her call log with me and the notes she put on my file.
Since security is of prime importance to me, because I also operate as a Paralegal, I also had to contact my bank to have them increase the security on my accounts.
I also had my computer checked, which is a fairly new computer and they told me that there were no issues with the computer.
This whole thing cost me time and money to fix, when it was a Netflix’s issue and the problem came about by the interference on my computer by someone answering your telephone, 866-579-7115, which is the number from your site and obtained from another of my computers.
I look forward to your speedy reply. I am very concerned about the security at Netflix and my continuance with Netflix is in question.
Regards
George Jenkins
519-804-XXXX (Residence)
226-978-XXXX (Mobile)
Email: ciskitchXXXX@gmail.com

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Nick Grady August 6, 2015 at 12:36 am

This comment feed is the most entertaining thing I’ve read all week…

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Stephen Clark August 5, 2015 at 8:33 am

Seeking UK based Job opportunities with Netflix

Stephen Andrew Clark
EMAIL: ste****@googlemail.com

Personal Profile:

After running a successful business for 12years I took time out to care for a relative, I am now seeking new exciting opportunities in a return to Employment.
I am a keen, enthusiastic, hardworking and reliable individual with good timekeeping and great interpersonal skills.
I can adapt to any environment and would like to use my skills to contribute positively to any work situation.
I am committed to completing tasks to a high standard and enjoy taking on new challenges and learning new skills.

Skilled Areas:

• Personal Trainer/Gym Instructor/Fitness Manager
• Managing Director/Book Keeping and Accounts
• Advertisement and Marketing/Mechanical Engineering
• Sports Therapy/Sports Nutrition/Strength Conditioning
• Recruitment
• Effective Delegation

Work Experience:

Bodysculptors4life (Bristol) February 2002 – February 2014
Managing Director
Duties:
• Having a general oversight of the day to day running of the business
• Accounts and book keeping to ensure finance is correctly reconciled
• Undertaking training and development for all new staff members
• Advertisement and marketing of the business through various sources
• Designing individual and group exercise programmes tailored to the needs and attainable goals of specific clients
• Undertaking client assessments to identify fitness level and the best suited programme for that client
• Helping clients reach their health and fitness goals through appropriate cardiovascular, flexibility and resistance exercises
• Motivating others to improve health and fitness whilst maintaining personal integrity and own health and fitness.

UK Athletics March 2005 – August 2007
Fitness Consultant
Duties:
• Providing an excellent customer service and customer experience
• Dealing with various queries around health and fitness in a calm and professional manner
• Creating classes and exercise programmes for members of UK Athletics
• Advising on diet and nutrition to increase energy and performance levels
• Advising on ways to improve speed, agility and stamina
• Working with various athletes from Team GB to help them improve times on the track
• Evaluating performances and advising on ways to improve
• Providing advise around using running correct techniques
• Liaising with various nutrition companies to ensure all information I provide to athletes is up to date and correct

Esporta Health and Fitness Club November 1996 – May 2002
Gym Instructor/Personal Trainer/Fitness Manager
Duties:
• Originally began working as a Gym Instructor providing programmes and classes to Esporta clients
• Advising clients on diet and nutrition and undertaking fitness assessments to identify correct programme for clients
• Eventually promoted to Fitness Manager where a I had a general over sight of all personal trainers and ensuring they are delivering the service in the correct manner with the most up to date information
• Holding supervisory sessions with all staff members to discuss any issues
• Obtaining feedback from clients after sessions to ensure they are happy with the service they have received
• Book keeping and finance reconciliation for the personal training department to ensure correct funds have been taken for sessions held that day
• Booking of events and rooms for classes for personal trainers
• Monthly updates on the latest trends within the health and fitness sectors
• Liaising with directors to ensure equipments used is the latest and most up to date
• Advertisement of the personal training services throughout the gym
• Dealing with all customer queries and complaints in a calm and professional manner

Training and Education:

Oxford Open University (2005 – 2006)
• Book Keeping Level 3
• Customer Service Level 2

University West of England (2000 – 2002)
• Degree in Sports Science (1:1)

Premier Training (1999 – 2000)
• Personal Training and Strength Conditioning Level 3
• Sports Nutrition and Sports Therapy Level 3
• Bodyweight Training and Advanced Core Training Level 3
• Business Management and Advanced HIIT Level 3

Lifetime Health and Fitness Training College (1998)
• Circuit Instructor and Aerobics Instructor Certified
• Health and Safety and Gym Instructor Certified
• Sports Nutrition and Sports Therapy Certified
• Free Weights and Strength Training for Woman Certified

Speedwell Technical College (1996 – 1998)
• BTEC in Mechanical Engineering Level 3

Filton Sixth Form College (1994 – 1996)
• A Level in Mathematics
• A Level in Physics

Filton Secondary School (1989 – 1994)

English Literature GCSE, English Language GCSE, Mathematics GCSE, Science (Dual Award) GCSE, History GCSE, Design Technology GCSE, Home Economics GCSE, German GCSE

Additional Information:

I have a keen interest in health& fitness and attend the gym on a regular basis.I enjoy socialising with friends and keeping up to date with current affairs. Have always loved watching movies and the latest Tv series. Further more I love being a parent……

References are available on request

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MU August 4, 2015 at 7:03 pm

i just heard on NBC that Netflix is giving unlimited paid parental leave to new parents. Huzzahs to you! Welcoming the first corporation to the 21st century. Hope you’re starting a trend.

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Kaleb Johnson July 17, 2015 at 9:59 am

Dear Netflix,
I was suggesting that you add the TV series Dragonball Z, here is my reason it is one great show that many will love. It needs to be brought back because many kids of this generation doesn’t know what life is not knowing the Super Sayian powers of Goku. I’ve noticed that Netflix has recently added Naruato and I still wonder why a real anime show such as Dragonball Z hasn’t been added. I honestly think that it would an awesome show to watch on Netflix.
Thanks,
Kaleb Johnson

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gary July 14, 2015 at 4:28 pm

Your new format is ok—BUT their are 2 serious flaws-that I find very upsetting.
I am aware that your star rating leaves a lot to be desired –But you have taken it to the extreme The movie Tactical Assault has totally showed your errors–35 reviews-30 1*–2 2*–2 3*–1 4* and you rated it as 3+*–And it is horrible.
I have always only checked out 3+*movies
But I ALWAYS checked to SEE HOW MANY VIEWS it had Before making my choice
You have removed THE MOST IMPORTANT aspect of making a CUSTOMER choice.
Which I believe.
Now I have to choose ONLY 4+* or more which doesn’t give me many choices
When the list runs out,my only choice is to move on.
Thank you fore airing my input.
A reply would expected
Gary

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Teresa Buck July 7, 2015 at 8:59 pm

Dear Netflix, in light of the new information regarding Bill Cosby I ask that you immediately stop airing any show related to Bill Cosby. What he had admitted is reprehensible to ALL women especially those that he took advantage of and raped. Please show your support for all women and take action now.

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Ms. Bundy July 2, 2015 at 8:18 pm

I want you to know that I am not responsible for the damage to this disk. On June 15th 2015, I received from an individual, a packet of mail with a destroyed unopened Netflix movie, large envelope and magazines dated June which should have arrived at my house in May 2015. I immediately informed the United States Postal Service of this third event of my mail delivered to the incorrect address where the occupant holds the mail until an accumulation she deems large enough to then bring to my home. I informed the postal representative that I am refusing to accept this late package and she sent me an envelope to return these items in. It will be hand delivered to the mail carrier that knocks as requested, by a note on my door. You should receive shortly, a total of three disks the were sent on the same day. Sincerely.

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Lena Bailey July 1, 2015 at 6:04 pm

Thank you for the new show Grace and Frankie!! I have already watched it 4 times and can’t wait for the next season. The acting is superb. The writing is phenomenal. I love seeing all the different sides and points of view regarding this all too real situation. I have told all my friends to watch the show and even posted about it on Facebook. Please keep it going!!

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george butler June 29, 2015 at 12:34 pm

FOR AWHILE I WAS VERY HAPPY WITH NETFLIX’S DVD SERVICE BUT NOW I REALIZE I’M BEING THROTTLED AND THAT IS VERY SAD I BROWSED THE INTERNET ON THIS SUBJECT AND FOUND THAT EVEN DENIES IT IT IS STILL HAPPENING TO 1000’S OF PEOPLE SO HEY NETFLIX FESS UP AND GIVE US OUR MONEY’S WORTH AND I RECOMMEND FILING COMPLAIN WITH THE BBB THE ATTORNEY GENERAL AND WHO EVER WILL LISTEN NETFLIX HAS BLAMED THE POST OFFICE FOR ALL THERE PROBLEMS AND NETFLIX IS NOT TELLING THE TRUTH ON THAT ONE NETFLIX HAS TRAINED CUSTOMER SERVICE TO LIE TO YOU THERE IS SO MUCH ONLINE ABOUT THIS ONLINE I WAS BEWILDERED SO I DID A LOT OF DIGGING AND WAS SET BACK HOW NETFLIX IS GETTING AWAY WITH THIS BEHAVIOR

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Lennart C. Gadde June 22, 2015 at 11:58 am

I have been a satisfied Netflix client for several years now. OOPs that is up until the past several weeks and I am giving serious consideration to cancelling all contact with Netflix. Just this AM 1130 EST I phoned Netflix at 9408) 540-3700 and spoke to a switchboard operator and was informed by this person that she absolutely had NO IDEA as to the Netflix phone number for Mr. Kelley Bennett’s secretary the man who is Chief Marketing Officer for Netflix, she also did not have his phone number. I believe Netflix should take over the reins of the CIA since Netflix’s information is so secret the switchboard is even isolated from knowing direct contact with corporate officers. I seriously doubt Netflix will contact me. Name Lennart C. Gadde, ** Edison Rd So, Lithia, FL 33547, 813-737-***, t****@wildblue.net

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eiott acosta June 11, 2015 at 7:00 pm

This is the type of footage NetFlix should have been using in regards to demonstrating and celebrating the Latin Hustle of the 1970’s! My thanks to my life long sister and friend Deb Ferro for creating this video montage of the Dance Dimensions and the Latin Symbollics! And certainly not of some new style of Hustle which has no place on the pages of history concerning the Latin Hustle’s Origins! With so much footage out there it just boggles my mind that they would not use something authentic as opposed to something which has no place in a show which concerns the dances and history of the 1970’s! Especially with such an important dance like the Latin Hustle!

The Last Dance – A Dancer’s Journey
In New York City, the Latin Hustle was a huge phenomena during the 70’s. This is a story in pictures of a young woman’s transformation from classical ballet …
YOUTUBE.COM|BY UCILAFTTUFDH2TTLJRJSYEAW
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Willie MB Estrada RIP little brother Eddie Vega!
Like · Reply · 44 mins

Willie MB Estrada For the record, Billy Fajardo also helped train Eddie Vega, but he did learn from us all from a very early age! smile emoticon
Unlike · Reply · 2 · 43 mins

Luis De Jesus he first learned his lifts and routines from Floyd Chisolm i grew up with the vega family since he was 7 he learned from watching all of us like i explained in the kings of dance eddie use to ask me to show him some of my turns as an adolescent he is a protoge of all of us!
Like · Reply · 12 mins

Salomon Rodriguez wheres danny terrio?!!! lolk
Like · Reply · 7 mins

Willie MB Estrada Denny was never a part of the Original Hustle, he later made his own rendition for the movie, Saturday Night Fever.. It was a knockoff! tongue emoticon lol
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Eliott Acosta
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Willie MB Estrada
16 hrs ·
What the hell ever happened to authenticity!!!! Netflix is screwing up the story of the 70’s really badly by adding the Latin Hustle and having someone who is not Latino doing it!!!! Why do you think it was called the Latin Hustle you idiots! It seems Hollywood is hellbent on keeping us Latinos out of the pages of history by creating something which is flawed with deception and lies! SMDH~!!~ I think the individual who they choose should know better then do this, when he was not a part of the early 70’s Hustle Scene to begin with! People will do anything for money and fame, but this is so ridiculous, I won’t even watch one episode of this piece of S&^t historical without factual accounts of the 1970’s drama! They’ve been sticking it to us for many decades now, but this BS has to stop!!!!!!
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Luis De Jesus said like a historian
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Luis De Jesus said like a historian
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Eliott Acosta Nexflix this is what the hustle of the 70s look like. You could add new moves or shorting the steps but this is the real Latin hustle. please lets keep it real. I have been hustle dancing from the begging this is what all the old timer are going to remember.https://youtu.be/x6oaHQjF1ac

Amazing display of the Original Latin Hustle, this is the way we…
YOUTUBE.COM
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Willie MB Estrada I agree, and just today cancelled my subscription to NetFlix in protest of the junk they are creating and passing it off as authentic! They should have used the Original Latin Hustle in their portrayal, and not New Style Hustle which was derived from …See More
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Elizabeth Ruiz-Kessep Who r the dancers???? Nothing like old school
Like · Reply · 1 · 2 hrs

Willie MB Estrada This has more to do with NetFlix’s choices than the actual dancers. My point is that they should use authentic dancers from the 70’s not dancers who learned much later and don’t do the original Latin Hustle. That and the fact that they are not Latino, but better yet, Puerto Rican’s who actually created the Latin Hustle! SMH
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Eliott Acosta
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Willie MB Estrada uploaded a new video.
Yesterday at 2:40pm · Edited ·
This is the one I wanted to post, DJ Bobby Morales Miriam Latinhustle Sanchez, Caroline De Martini, Anna Eileen Jeppesen , Walter Alers and friends! heart emoticon

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Aaron M Wilder June 10, 2015 at 4:12 am

i only have one request is make a movie how net flick started it how you crushed block buster and Hollywood videos i still remember one of the owners of Hollywood videos it started when i was 8 years old and my father was working at pizza mia on 19 ave India-school road phoenix AZ zip code unknown i was 8 at the time and the year was 1997 when i was a guy i told him my name Aaron Wilder and then i told him do own this place he said yes you can say that guy was very nice he was about six foot tall weight is unknown but he was fit/ slim with brown eye black hair had a very nice suit. i looked at him he showed me around and i asked for candy he told the employes and what he said went it was like heaven to my ears this is all what i remember that one day when i went back the next day i didn’t see him from that day forward. Things go bad with pizza mia two owners didnt agree how the business should of have been operated so they lawyer up and sewed each owner until they ran out of money the date is unclear for me then two years later Hollywood videos closed down i think pizza mia closed down in one or two years then in 2000 the Hollywood video closed down in Phoenix Arizona on 19 ave in Indian school road

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Katrina Jackson May 17, 2015 at 3:14 am

Netflix needs more movies that people want to see such as: Dead Poet’s Society with Robin Williams, Edward Scissorhands, Sweeney Todd, and Sucker Punch. People would like to see more movies like those.

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Fredric Hendricks May 15, 2015 at 1:41 am

For the most part, the DVDs I receive are correct, however, I find it inexcusable that the DVD library still contains DVDs that are formatted for old television 4×3 aspect ratio. Case in point, I ordered Singing In The Rain and it was in the 4×3 format. We’ve been using the new standard for how long? After ordering another classic film and receiving it in the 4×3 aspect ratio, I spoke to an operator and was told it was only available in the 4×3 format, yet I rented it in the proper aspect ratio at a store in town. I believe Netflix has had enough time to change out all of the 4×3 aspect ratio films. Now I will have to go out and rent the movie. I thought I was paying a fee for this service so I didn’t have to do that

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Brandt May 10, 2015 at 5:27 pm

I live in the Caribbean and just signed up for the free month Netflix service. So far so good except when you want to watch movies. The most annoying subtitle in Spanish on English movies appears and you cannot get rid of it. The function No/None is available when you click Spanish or Portugese so why is it not available when English is preferred. This function will be a deal breaker if this cannot be fixed.

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Dave McDermott May 8, 2015 at 11:57 pm

Just received an e-mail advertising a movie which has Jane Fonda as a star. Netflix should be ashamed of itself for having anything to do with this traitor to the United States. Jane Fonda was directly responsible for the deaths of three American prisoners of war in Viet Nam. Also, she was responsible for the torture of numerous other American GIs. I cannot believe that an American corporation would have anything to do with this traitor. I am 72 years old and can remember the numbers of our soldiers that did not come home after serving their country in Viet Nam. Netflix should not besmirch the memory of these men who gave everything in service to their country.

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Patti May 15, 2015 at 10:31 am

Who put you on this earth to judge others or businesses? Keep thoughts of this kind to yourself.

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manuel sanchez May 6, 2015 at 10:53 am

hi
i tried to get the 3o days free trial, i was denied because somebody that used to live in the same address i’m in, has the service before..

it is not fair you guys charged my c.c. and cancelled the membership , so now you guys kept my money and i have no movies..i don’t get it

i call customer NO-service and they keep saying the same, we will give you a credit soon

thanks

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Jennifer Pond April 10, 2015 at 8:39 pm

Will Netflix please add the show Stargate SG-1 to instant? I can’t watch Amazon Prime on my IPad and the show is on there…please add it!

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Greta Wilson March 18, 2015 at 10:17 pm

I don’t know why everyone is on here complaining about something that costs at most $15 a month. I personally love Netflix and don’t understans why people who don’t still have it. Stop complaining and cancel your subscription if you don’t like it. And by the way sir under my comment, the interview rocks.

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Patti May 15, 2015 at 10:32 am

You don’t have to read the complaints. If they bother you that much don’t read them.

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Donald James Cole March 9, 2015 at 6:18 pm

I am writing to you with A suggestion why cant you have A setting where the viewer can remove a program off of the Netflix account that is showing on their screen. would like this feature myself because the interview I do not want to see nor want to have even mentioned to see.

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reggiN amabO February 10, 2015 at 2:15 pm

REED HASTINGS IS THE PRESIDENT AN CEO of shitflix
I sniffed it out and it is posted on Wikipedia
SEND emails to “Reed.Hastings@netflix.com”

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Fran Chase February 9, 2015 at 11:45 pm

On or about February 3rd, 2015, I went to my Netflix screen, signed-on and I’m pretty sure that’s when a ot of pop-ups started happening. They were everywhere. The program would find a word on any page I was on and it would be in all caps, bold, underlined and had a green squiggly mark above it. When I put my cursor on the word, an ad would pop-up advertising some service which had nothing to do with the site I was on; it just used the word to get my attention.

I thought maybe something followed Netflix in when I logged in. I contacted the “help” live email provided by Netflix. I asked if anyone else was having problems with pop-ups on their site and was told no. She then gave me a phone number to call that could help with the problem.

The pop-ups wanted me to download Java as the version I had was old which it was not because it had just been updated, and other downloads were suggested.

I called the number and spoke with “Brian” (I believe his real name is Mohammad) who said he could fix my problem but he would have to connect to my computer. Well, since I had received the number from what I believed was a reputable company, I allowed Mohammad oops, I mean “Brian” to do this. He showed me all kinds of stuff that he said was on my computer. After about a half hour, I got suspicous; he said that he graduated from MIT, and was from London. Must be London, India. I told him his accent didn’t sound like London. At this he got a little huffy. During the one hour that he had me on the phone, I asked several times if he could fix it. He said yes. Well, after the hour he asked me if I had ever heard of a company called Cisco & I told him I had not. He sounded surprized.

Bottom line – he said he could not fix my computer and he suggested that I purchase Cisco for only $199.00!!

I spent an hour with this fool, knowing fairly quickly that this was probably not legit and I’m disappointed that Netflix would have anything to do with such an obvious scam. I stayed on the phone just in case I was wrong and Netflix is reputable.

I told “Brian” I was not interested, please take my name off of their list and he agreed.

I’ve included some of the names and web addresses of the junk that appeared on my computer.

I’ve tried EVERYTHING to get these pop-ups to stop; I’ve blocked them, deleated them and they will not go away.

They also added an icon that goes to an app builder (Tejji). In doing some research I found this:

and apparently it tells someone everything about me except what brand of toothpaste I use. There are many sites with the same complaint.

I believe these companies are corrupt, dishonest and thieves!!

One last thought, Netflix needs to be alerted.

Frances A. Chase 7:23 PM 2/9/2015
OMG!!! I’M RIGHT, AT THE BOTTOM OF THIS PAGE IT LISTS A PREVIOUS POST: CISCO CORPORATE OFFICE. NOW MY COMPUTER IS VERY, VERY SLOW!! IT’S NEVER BEEN THIS BAD – THANKS CISCO/NETFLIX

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Gary February 9, 2015 at 11:53 am

I LIVE ONLY MILES FROM A NETFLIX SHIPPING CENTER BUT WHEN I CALLED NETFLIX TO QUESTION WHY IT TAKES 2 DAYS TO RECEIVE A MOVIE … NETFLIX SAID THAT THE U.S.P.S. WAS HOLDING UP THE MAIL. WHEN I FIRST JOINED NETFLIX … I WAS AVERAGING 3 OR 4 MOVIES A WEEK. NOW I’M GETTING 1 MOVIE PER WEEK BECAUSE OF DELAYED SHIPMENTS FROM NETFLIX. I’M CANCELLING MY MEMBERSHIP AT THE END OF THIS MONTH. NETFLIX IS A JOKE ! SCAMMERS !!!

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Gary February 8, 2015 at 9:01 am

Netflix is a joke ! I was averaging up to 3 or 4 movies a week thru the mail but now I’m averaging 1 movie per week. When I called to complain about the slow return and shipping of movies … Netflix said that the U.S.P.S. was holding up the mail and that’s why their movies are being delayed . There is a Netflix in my home town just miles from my house…. so there’s no reason it should take days to receive a movie. Again what a joke …. cancelling my membership at the end of this month!!

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who May 11, 2015 at 1:17 pm

Who gets the discs anymore grandpa?? Buy a computer and stream the damn videos…use your brain.

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Don DeFrisco February 4, 2015 at 3:11 pm

I have now watched two shows on Netflix that were cancelled prior to their completion. Longmire and Glades were excellent shows cancelled leaving your viewers hanging. To me it won’t happen again, as I will research the series before I begin to watch and if such is the case won’t begin. Netflix and A&E have probably forgotten why customers/viewers watch shows and that is to relax and get away from reality not to be teased and disregarded. We are quite disappointed, because neither the original network or Netflix seems to care very much and just throw stuff out there. I think A&E are most reprehensible and doubt I will watch that channel again, but I hope Netflix will be more responsible in the future.

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s. sears January 29, 2015 at 2:54 pm

Netflix is no longer getting dvds to the I customers in 1 day, even though they receive their discs back in 1 day. They are blaming the post office for the slowdown. Trust is they are holding back. The post office can not sit on the mail. Unless netflix cuts the dvds by half, we should all cancel. It’s just another way for corp. profits to increase while the consumer gets the shaft.

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gary February 16, 2015 at 7:45 pm

THAT IS SO TRUE !! I HAVE REPORTED NETFLIX TO THE B.B.B. FOR THE SAME REASON !

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Delores Kirkwood January 12, 2015 at 5:44 pm

I signed up to stand by NetFlix last year against the greedy cable companies. Now I ask NetFlix to stand by ME and keep Doctor Who, Torchwood, IT Crowd, etc., and book more BBC. They ACTUALLY put thought into many of the programs; not merely tossing out sex and vulgarity, then calling it entertainment like US programs. I’d actually like to see more Bollywood and African films, as well.

If NetFlix chooses to cancel these BBC programs my choice will be go with AcornTV (purely BBC) at $4.99 per month (no commercials also) and not waste $10/month on NetFlix in the hope of finding something I MAY like.

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Yokiko Knowlton December 7, 2014 at 11:44 pm

7 December 2014

I have never taken the time to socially network because being in graduate school, there is no time. one thing to look forward to though, is netflix, relax…enjoy. At least up until today. after three hours of nothing resolved, well daan at netflix got me on for one episode of house of cards, i decided to end my subscription and am looking at the social networking more seriously. it all started because i could not sign in, kept sending me to sign in and try netflix free for a month. finally got on, but not for long, went to get back on netflix and the same problem occurred. between the three emails i received, one at the registered email with netflix and two to an alternate address, no one can tell me why i must give over the phone last eight digits of my card. nice thing about signing up online, more secure, i do not trust technology, victim of three identity theft episodes, i do things only on secured sites. so after three and half hours, no resolution and so i give up…and plan to let as many people know everywhere i go, i may be just one puny little subscriber…look what happened to block buster and i will never write another letter supporting this company again.
karen and dan were very patient, live ladies, not so much…condescension will get rid of people every time. going back to hulu, no headaches there.

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Idea Girl November 27, 2014 at 2:19 pm

Or rather, I rewrote my post for My Idea For Netflix (or HBO) at my blog Idea Girl at the URL myfaveideasforbigcompanies at BlogSpot dot com. That’s fave not face. oops! You might want to recheck it out. Thanks!

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Anthony October 26, 2014 at 5:20 pm

I recently watched Geography Club on Netflix. It would make an excellent TV series, starring the cast of the movie. One can always hope!

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Nico Rey October 26, 2014 at 1:51 pm

Netflix only has shows from 2010 can you update it and put some modern shows on there. Like resurrection or maybe some new seasons of every show. You only have the seasons from like 2004.

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Aaron October 25, 2014 at 3:15 pm

Please pick up Raising Hope, as soon as possible, and run with it.

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Sue Ramos October 18, 2014 at 8:26 am

I have been a long time member of Netflix. I have called to voice my complaints numerous times and all I get is a runaround about copyright, which I also don’t understand since you had all available thru streaming at one time. I started Netflix when you offered BOTH streaming and via mail, this included ALL movies and LOVED it. Then you switched it and the choices were horrible. New releases consist of outdated movies and now you have more tv shows then actual movies. I have cable and watch them, I have Netflix for movies. I want to watch decent movies not tv shows! The choices I have are worse than ever and never consist of a decent new release. I can get better movies from Red Box! Not that my one voice matters, but I am seriously thinking of cancelling Netflix again. Thank you

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C Kendall October 9, 2014 at 5:26 am

you should take over the tv series dallas and produce it on Netflix.

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Jim Whelan September 22, 2014 at 12:23 pm

To make sure you got the first comment/complaint

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Jim Whelan September 22, 2014 at 12:17 pm

I really enjoy your services and Netflix has provided many hours of entertainment for many years. My wife and I have been faithful customers of your company for more years than you can count. Now it appears we may loose your services because we no longer want to give out credit card information for payment. Most other companies who have monthly payments due will take it out of our checking account automatically. Netflix refuses this method payment which is a regular method used by many Americans. I do not want to spend extra money to get a pre paid card when this method of payment is acceptable. Can you help me to continue this great service by using my banking account information??

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CJ September 17, 2014 at 11:05 am

Having watched with great interest and enthusiasm, Seasons 1 & 2 of “Gran Hotel”, it is quite distressing that Netflix has yet to get the license for the final Season 3 [or so I’ve been told by Netflix reps at least 4 times that I’ve chatted with them]. Why, if Netflix can get the licenses for Seasons 1 & 2, is it so difficult to get Season 3. There are a lot of us waiting to find out what’s happened at the end of this great Spanish version of Downton Abbey. For those of you who haven’t watched it yet – you’ll really love it – but don’t hold your breath to find out the ending of this show. Netflix . . . why do you do this to your subscribers???

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Cindy September 6, 2014 at 4:53 pm

I find it incredulous that while the CEO of this company was motivated to start Netflix because of a “late fee”, this same person is willing to do even worse to his own clients. I am an American now living in Brazil. I loved Netflix when I lived in the US. When I saw it came here, I signed up. But in the onling signing process, I was told that USA credit cards were not accepted. So I opened another account with my Brazilian credit card on the SAME DAY. Much to my dismay, I discovered 15 months later (my bad accounting) that Netflix had been charging BOTH of my credit cards (plus international fees charged to my US account) this entire time. When I called their “customer service” Netflix offered to refund me only 1 month. I’m totally stunned. What a fraud. Not that they could careless since they obviously don’t value their customers, but I’m cancelling my membership.

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Cindy September 6, 2014 at 2:00 pm

Netflix has been double dipping my monthly payments on two different credit cards for over a year now. I have not been able to get it resolved. Watch out!

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elida granelli September 5, 2014 at 7:18 am

Hi Netflix support: I would like to have English subtitles in your movies. What should I do about it if at all possible? Elida -Buenos Aires

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jesse chavez September 4, 2014 at 8:18 pm

Its not letting me watch movies so i cancled it now its saying that it will be cancled on my last payment…what im asking is why am i going tp get charged of i cant even watchovies ….i just opend the account yesturday 9-3-14

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Thomas Casey September 4, 2014 at 7:22 am

Representative at Netflix sent me all because I asked for my refund back. There was a misunderstanding.1 Representative told me that she will issue my refund back because I thought I didn’t have the money to make a payment for Netflix in august. And I didn’t know that a payment was made.
I asked for my refund back because I didn’t get to watch Netflix all month. Well they refuse to give me my refund back. Not only that but they sent this. FWD FWD Dear Thomas,

Your Netflix account has been forwarded to our department for further review. 

Please understand that we are eager to assist our members, however, we need our representatives available to assist members with Netflix issues that we can resolve. Our customer service department has set the proper expectation regarding how our billing system functions, and how we issue credits so this email serves as a first warning for the continuous conversations pertaining to Netflix credits you have engaged in with our customer service department. We will not hesitate to take action, not excluding account termination, should this type of repeat conversation continue. 

We hope that by being alerted of this situation, you may be encouraged to discontinue this type of behavior.

**Please note that this email address is not actively monitored by Netflix staff and any replies will not be answered. 

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Lisa Preijers September 3, 2014 at 7:34 pm

I just had the worst experience with one of your representatives named Marcos. He was very condescending. I accidentally mailed my son’s Titan Fall game back instead of the movie. I received an email saying it would be returned and two weeks have gone by and nothing. I already returned the movie and Netflix has not returned my property. Marcos said it was probably “lost in the mail”. I may have to cancel my membership. I don’t need to be talked to like I am 10. For Netflix to not work with their customers is sad.

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Amber September 6, 2014 at 5:33 pm

Really? You were so irresponsible that you pretty much gave your “property” to netflix? Is it their job to track down your video game? The disk could not have been so important if you were so careless. Looks like netflix thought you a valuable lesson on how to be responsible. I bet you wont make that mistake again.

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Patti May 15, 2015 at 10:40 am

What if this had been you? Who made you judge and jury?

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Hank September 3, 2014 at 5:39 pm

netflix is sure not the company it once was. generally, it doesn’t seem to know what it’s doing anymore. it’s lost sight of its purpose and contact with it’s customers. it’s as if no one’s home. take this movie “Aftermath” made available recently. the film sounds interesting enough but the movie “Aftermath” that i received is in no way the one that i or any number of other subscribers ordered. (see the reviews: page after page of this same complaint) has netflix payed any attention to this? none. my account was not credited a complimentary movie or anything; no acknowledgement at all. when you don’t make good on a deal it’s called dishonest. i am an inch away from canceling my subscription (of many years) and going with amazon etc. this is just one of too many screw-ups in the last year.

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Bob August 31, 2014 at 8:43 pm

This was sent to my email and I never had an acct. with Netflix, now whether its a scam or what I don’t no! So I hope Netflix will get to the bottom of this : Dear Customer,We recently failed to validate your payment information we hold on record for your account, therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details.Click here to verify your account Failure to complete the validation process will result in a suspension of your netflix membership.We take every step needed to automatically validate our users, unfortunately in this case we were unable to verify your details. The process will allow us to maintain our high standard of account security.Netflix Support TeamThis message was mailed automatically by Netflix during routine security checks. We are not completely satisfied with your account information and require you to update your account to

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carol January 14, 2015 at 10:24 am

It’s a scam, but not from Netflix…just got one today. NEVER click on an email to update any info…always get out of the email, and go to the actual site in a browser. There you can find out if there really is any problem, and likely there will not be. If you are subscribed to any company, they will at least use your name…but still, NEVER click an email to give info. Period.

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charles hudes August 31, 2014 at 7:38 pm

the dvd’ are of such poor quality,that I am constantly having problems in viewing.
I sometimes call and get the “boiler plate” answer that you will try to???????
Many times I do not call just send the dvd back marked damaged.
I think you should pay more attention to the quality control, and we deserve some sincere consideration when this happens.
Unfortunately blockbuster is not around as an alternative.
I am sending a message to the CEO,Mr.R.Hastings explaining our problem.

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contact me please. August 29, 2014 at 5:52 pm

I am bring double billed every month..8667160414

My grandson applied for netflix in error..we should only need one “netflix”per household. Please contact me & correct..this error goes back many months .I will look look forward to hearing from you at your earliest convenience. Email address: ****@Hotmail. Com

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Amber September 6, 2014 at 6:48 pm

since netflix does not create accounts for you, it is your responsibility to not set up a ton of accounts. Its not their fault that you set up two accounts. why should they “fix” anything? Nothings broken, you signed up for a service and they rendered it. Maybe you should call so they can help you cancel it.

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resa December 9, 2014 at 11:11 pm

Amber you’re “Butt” people have real issues and unless you work for Netflix you need to “SHUT THE HELL UP BUTT”. No one asked for your stupid opinion.

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really? May 1, 2015 at 10:46 pm

Are you a worker for Net Flix Amber??

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Elaine Schriber August 19, 2014 at 1:25 am

I THINK THIS IS THE FINAL STRAW, CLOSING MY MEMBERSHIP, THIS IS LIKE BEING RAPED AND PAYING FOR IT EVERY MONTH

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Carolyn Montanez August 23, 2014 at 11:07 pm

Just discovered Netflix is double billing my account, after verbal authorization was given to cancel DVD component and replace with streaming feature. Netflix says DVD was cancelled and then restarted by us 6 mo. later even though NO DVDs were shown for the last 2 yrs. on our account history. Rude customer service! Don’t bite the hand that feeds you, sir!

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Amber September 6, 2014 at 6:51 pm

so, your comparing being sexually assulted against your will to a service that you signed up for? thats pretty dramatic.

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Ted Estridge August 18, 2014 at 2:41 pm

I just bought a new TV with Netlix already programmed,however I don’t like a lot of the language and profanity on a lot of the movies. We have TVguardian but I don’t think it will work unless you download the software on netflix site.Please consider this because a lot more viewers are just like myself on this matter.

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Ann August 9, 2014 at 3:07 pm

I have been a Netflix subscriber for about 2 years.

I have noticed the same reoccurring problem for me.

The volume of movies is comparatively low compared to, for example, a TV series. I sometimes have to re-play scenes to make sure I can fully understand the story as it develops.

I utilize Netflix via an iPad, and even though I have the volume turned up to the maximum in all the settings, this has been a pattern even with your new update.

In addition, I truly miss the red app logo and don’t much like the now white background with red lettering. I guess, for me, it had symbolized a warm comforting relationship, compared to the starkness of white.

I do not subscribe to a cable service, and I do love Netflix and have considered it as my entertainment dollar very well spent.

s / asKastura ; from her iPad

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tony&julia-wedge-rodriguez August 8, 2014 at 9:36 pm

ok so i have had my account seen since 2007 & it has been great! I have nothing but great expernces…. not to mention the great series that you can only find on netflixs! I have never had any billing issues aswell!!!??? Its simple pay your bill & enjoy!

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bosco August 3, 2014 at 5:11 pm

The billing and customer service people are a bunch of stupid idiots that are not only rude but useless. i didn’t realize that i had two accounts so as a result i was billed twice. they are not willing to issue any type of credit – cancelling my account.

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Amber September 6, 2014 at 7:05 pm

so, netflix is a SUBSCRIPTION. That means when you sign up they give you service. If you sign up for accounts all willy nilly your going to get a charge! I mean You are the one who sets up the account. Did you really not think that something was strange when you had to resubmit in you your card info and re agree to terms of use? So, Obviously netflix is not responsible for your mistake. They did their part by making the service available when you signed up, maybe you should be responsible and do yours.

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Clark January 9, 2015 at 7:34 pm

Hey Amber. You are a f*** c**. Plz die you b***!

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James Kay August 2, 2014 at 5:32 pm

I have been a satisfied Netflix customer for 4 years. I love your service except for one nagging item.
See my request copy attached “Delete Movies I Have Recently Watched” dated 7/22/14
I have called customer service today to inquire about those requests, both verbal and written. Your representative informed me that I probably will not get a response and it’s takes a long time, if ever to update and change features.
He suggested I set up profiles for each child that has access to my account. I was not aware of the profile feature and checked it out. I have set up profiles for my other family members. This will be a help for me to see what my children are watching.
I now have a suggestion for the profiles feature. Can you make them pass-word protected. Something like my satellite tv system where each member of the family has a password and each has limited access to adult features. That way I can monitor my childrens accounts but they can not see what I or my wife have been watching.
My reasons are still the same. I have young children and do not want them viewing movies I have watched that are rated “R” or NC 17.

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Clark January 9, 2015 at 7:39 pm

I was trying to resolve the loss of my entire ‘My List’. I used the Live feature online. I believe I was talking to a program and not a real person. VERY formulaic responses that had nothing to do with my question. It kept mentioning that the licenses sometimes expire, as if over 50 different titles all expired at once. They might actually tell the truth and admit that they screwed up. Plus, I KNOW that they keep a list of every movie I have ever watched and when. Why is it so difficult in this computer age to have a list repopulated?!! Plus they keep changing the stupid web interface which drives me batshitcrazy. I’m done with Netflix. They can jump in a donut hole! I’ve been using their ‘service’ for about 6 yrs now. Was wonderful; Now it SUCKS!

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Deborah July 30, 2014 at 5:53 pm

This company has THEE most unprofessional and ill mannered customer service department I’ve ever had to deal with. They charged my account at 20 days thinking I wouldn’t catch into guess…. idk. Last I heard a month is 28-31 days!!!! I called to fix it and all the way up to supervisor level was insanely rude and unprofessional!

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Gary Johnston July 27, 2014 at 9:00 am

This company Netflix is now a horrible company! I chose what I thought was streaming + DVD service and I get DVD service that’s it, when I had Netflix for streaming back in 09 they were very humble to customers. Now, not so much! Now that their CEO
Has some money in his pockets he or someone on his staff desides that when a person makes a error due to not knowing what’s all changed, and they have all the way down to the quality of customer service reps! Did anyone else know that if they bill you for DVD service that you don’t get the ability to stream! I wasn’t aware of that until tonight, they informed me that the money I payed was for DVD only, and it was a mistake made! Because I don’t order dvds to my home! I stream them from Netflix! If I wanted to get a DVD which rarely happens I would go a half a mile up the road and get a movie for $1.24 watch it and take it back! All I hear from the Netflix supervisor is oh I’m sorry for your bad luck you have to pay 12.99 more which would mean I will have to pay around 25 for both…I only want the streaming ability I had in 09′ .I just payed Netflix yesterday and they will not switch my plan to streaming like it’s supposed to be! In 09 they had a remarkable company their reps and supers went out of there way to make things right! Now they think they can’t turn into nothing? Blockbuster did!CEO email me! Asap

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Heidie July 26, 2014 at 7:20 pm

Hi,
My name is a Heidie McCall and I’ll get right to the point.
How do you decide what to put on Netflix?
My production company the Factory West has completed a 13 episode comedy/satire TV series ready for broadcast. Each episode is 22 minutes.
The series is titled Patrishaa’s Workshop and it is out of the ordinary but extremely funny.
I have recently produced a short for Voodoo Doughnuts that involves the main character Patrishaa.
http://youtu.be/ysAcnRfOG2g Voodoo Makes A Move:
Featuring “Cat Daddy” & Tres
It sure would be terrific if you would offer this eclectic series.
To be completely honest here my husband and I are aging artists that decided to produce a TV series a few years ago and we finally have it.
We have been chastised by many for forging ahead with our muse but we came up with what could be the most unusual TV series ever! And we have season two almost ready to go.
Would you be interested in this?

Sincerely,
Heidie

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Elaine Schriber July 25, 2014 at 2:44 pm

THIS SERVICE SUCKS

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Elaine Schriber July 25, 2014 at 2:43 pm

Is Netflix going out of business? Seems like it, the new movie that come out on all on a very long wait, what do they have 5 copies, here is a brilliant idea …….WHY THE HELL DON’T YOU RUN OFF MORE COPIES I’m sorry but this service is the worst, keep this up and you will end up like BLOCKBUSTER

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Waldo VonErich November 30, 2014 at 4:32 pm

My favorite thing about Netflix are the idiots who believe that they know how licensing from film companies works, and are certain that Netflix can get around it if they want.

Netflix does not create the DVDs they distribute. Those are provided by the film’s distributor in a capped number. Films are made available to Netflix (and other services) on a case by case basis, and licensed out by the distributor for a limited amount of time. Netflix is often successful in renegotiating another run for a film, but that again is up to the distributor of the film itself, and often a film will disappear for a period of time. Often a film will not be made available except to a single service (Netflix Amazon Prime, etc.) for a period of exclusivity. Demand and availability are the primary factors in the presence of a film on Netflix (or any other streaming service). Learn a little about what you’re talking about before you open your fly trap.

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Elaine Schriber July 16, 2014 at 12:41 pm

I HAVE ALL NEW RELEASE MOVIES ON A VERY LONG WAIT, AND THEY STAY THAT WAY FOR MONTHS AT A TIME, EXAMPLE THE WOLF OF WALL STREET WAS ON A WAIT LIST FOR THREE MONTHS BEFORE I GOT IT. I CALLED TO COMPLAIN AND WAS TOLD SOME PEOPLE KEEP THE MOVIES FOR A LONG PERIOD OF TIME. I THINK ON NEW RELEASES, YOU SHOULD PUT A LIMIT OF PEOPLE KEEPING THEM FOR ONE WEEK ONLY OR A FEE WILL BE CHARGED TO THEM. IF THESE PEOPLE WANT TO HANG ONTO A MOVIES FOR MONTHS, THEY SHOULD GO TO TARGET AND WALMART TO BUY THE MOVIE, THIS WAY WE CAN ALL ENJOY THEM. WHEN I GET A NEW MOVIE, I WATCH IT AND RETURN IT THE SAME DAY OR THE NEXT DAY SO IT CAN BE PASSED ON TO THE NEXT PERSON TO ENJOY, I WISH EVERYONE WAS AS THOUGHTFUL AS I AM.

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Hank July 23, 2014 at 10:00 pm

it’s pretty clear by your comment and the comments of others, (including myself previously on this page), that netflix is overextended. with 50 million subscribers and growing it’s good news for shareholders, bad news for movie watchers. the problem is clearly evidenced by the fact that we are not getting new releases in a timely fashion. that aspect of the service has really declined in the past year. i had the exact same issue as you did with wolf of wall street. currently i have 20 new-ish releases at the top of my queue and have been getting them weeks, sometimes months late. not enough product to go around it would seem. imposing a late fee as you suggest goes against the whole netflix concept so don’t know if that would work. i don’t know the ROI on dvd’s or even how exactly their library business works. but it’s well known that the dvd business is a burden for the company and that netflix looks forward to becoming a stream-only business. until then, however, i think that i will have to back off to a lower subscription category. and if i am thinking that, i have to think others might be thinking the same. heads up, reed.

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robert reese July 15, 2014 at 11:51 pm

Good day,
I’m writing to complement NETFLIX on an outstanding season 2 of Hemlock Grove. While in S1 I fell in love with the series it was still a bit lack luster, not a criticism by any means as even lack luster keep me pinned to the screen. S2 of the series seemed to have ramped up the thrill of the view. The characters seemed to have come out of their shells, no pun. I watched 2 in less than a week I was so addicted. All of these actors deserve awards, as does NETFLIX for producing this series.
Now the important part of my comment. Please please renew the series for at least two more seasons if not to an ongoing contract, please. If all involved were to put into further story lines what they gave to S2 I believe you will end up with a blockbuster, again no pun.
The ending on S2 left me drooling for more Peter, and Roman, Olivia and Shellie. We cant forget the doc either or Peters family. So many loose ends here. I will commit to keeping NETFLIX if I see such a series is ongoing, perhaps even continuous rather than a large waiting period between seasons.
I think Ive made my point right.
While I truly love NETFLIX, your creation and release of this fantastic series has earned my commitment to your service, at least if it continues.
Thanks for listening. RR

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n July 11, 2014 at 5:26 pm

Why am I paying for 2 dvd’s out at a time when they NOW have 6 movies listed as LONG WAIT. This never used to happen. They apparently are not keeping up with supply and demand. I should be issued a refund! This is fraud.

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Shauna Ballard July 6, 2014 at 12:16 pm

I have had netflixs for about 2 months now. and it SUCKS. The old ass boring shows stay on here forever and none of the good ones are on here. how about after we watch a show take it away add a new one but still show that we watched it on recently watched section so if we want to watch it again we can. or how about this whenever we search for a show/movie we are able to watch it. EXAMPLE Ghost Adventures aint added, anywhere so if i search it, i would like to bring it up and watch it. LEARN how to shuffle the movies/tv shows or bring someone else in that can think of a system that cycles them all but if we want to watch something that we cant see on there we still can and leave our recently watch section alone. COME ON CORPORATE, USE YOUR HEADS. I KNOW YOU HAVE SMARTER PEOPLE THAN THIS WORKING FOR YOU. IF NOT FIRE YOURSELF AND LET SMART PEOPLE TAKE YOUR PLACE.

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shelby July 11, 2014 at 12:06 am

you make a good argument however you have to account for the contracts required to show the movies/tv shows. some contracts end disallowing the further showing of specific titles

they would have to constantly make contract after contract after contract to get permission to show certain items…

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Delores Kirkwood July 2, 2014 at 2:53 am

Just a heads up to Corporate Office, and others who use Comcast as your ISP.

After all the crap you took from Comcast and now forced to pay them more money to stream with their service, I just want you to know that they are raising consumer prices also !
Last money I paid $43.68 for Internet only. I just received a new bill for the “new” monthly rate. It is $84.95 a month now !
I plan to cancel this and find a broadband provider (since I have never found a difference in their stream speed. However, if I can’t find a decent priced broadband I will have to cancel even the $9.00 month I gladly pay you and rent things from the LIbrary because I will no longer be able to afford Internet on Social Security and Pension.
This seems illegal in some way so I thought people need to be aware of this. Keep up the fight for honest service and thank you for the years of service you have provided so far. I hope I will not need to cancel.

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Braxton June 21, 2014 at 1:49 pm

Hello, I’m unsure if these comments actually get to corporate, but this was the only hopeful way I could attempt to get ahold of someone that may have some ability to do what I’m asking (sorry if that sounded demanding or self entitled to get what is desire, not my intention) I would like to know if you guys {CEO/corporate of Netflix} could sign a legal right with HBO to allow the streaming of True Blood? Being that my wife and I already have an account with Netflix, we don’t want to pay for another streaming site and we do love and are satisfied with Netflix, but ever since we watched Dexter (which is a Showtime show) we were hoping to see a sign on with HBO for True Blood, as that is equally popular with other subscribers that probably would like to see the seasons on Netflix as well. Anyway, I hope this gets to someone and the idea is heavily considered and accepted. Thank you and everyone have a blessed day.

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Rhyan June 18, 2014 at 2:46 am

Please add all of the Saturday Night Live seasons again. Netflix is the only way I can watch them, or at least all of them, and it greatly saddened me when I just checked to find out that they were taken off. Very upset. Please fix.

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frank austin June 16, 2014 at 1:00 pm

I do not want to watch movies from the 1930,1940 1950 1960 era.I am not 80 years old.I also do not like television shows.The good movies do not stay long,and the boring ones never seem to go away.Get it together or it is another provider for sure.

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Hank June 10, 2014 at 11:43 pm

I have both a Netflix DVD and streaming subscriptions. More and more frequently on my Netflix DVD queue this happens: On Saturday I put an about-to-be released film I want to watch in the number 1 spot of my queue. On the Monday the DVD is to be released and shipped the title appears, as anticipated, in the “At Home” section of my queue (informing me that it has shipped). But along with the title on the same line is that tiny blue “Play” box indicating that the movie can now also be streamed. Certainly Netflix is aware of the waste of time, energy and money that perpetuating this strange duplication of services represents. Meaning that when I go to my Post Office on Tuesday I take that DVD out of my mailbox and immediately return it to Netflix, unwatched. I’m sure Netflix has thought about this but for me the practice seems wasteful in a time when most people would prefer not to be a part of wasteful practices.
It’s also becoming apparent that Netflix is oversubscribed or is not purchasing enough DVD copies to keep up with rental demand. I’ve been a Netflix subscriber since the beginning and so have watched how the phrase “Very Long Wait” next to the titles in my queue has proliferated. It’s discouraging. I was cheated out of The Wolf of Wall Street when it was at the top of my queue on its release date (okay, I’ll be reasonable, this happens). But it’s been number 1 in my queue ever since and the movie was released on March 25. If that doesn’t indicate that copies are in short supply then what?

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Valeria June 20, 2014 at 6:21 pm

I have DVD and Streaming. I am happy to see the play button in my queue. I watch the movies and check to see if it has bonus and or commentaries. I get the dvd and watch the bonus materials. You don’t have to stream the movies just wait for the dvd.

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darrell treacy July 7, 2014 at 5:24 pm

I have had exemplary service from Netflix for several years, but not lately. After Saturday shipping was stopped new releases mostly go to the very long wait zone. Now I understand you are signing up millions, but remember what happened last time service went bad. The stock went below $50. My problem started with me complaining to your Hillsboro Oregon call center so it may be retribution from the day supervisor.
Check my queue.
Thanks,
Darrell Treacy

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JD June 7, 2014 at 1:49 am

I would like to request that you pick up the show “legit”, which has been canceled on fx. It’s an awesome show.

Thanks

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Richard Prouty May 26, 2014 at 6:26 pm

We have been subscribers to NetFlix for several years and have had only minor problems. Overall we are very satisfied with your service. Our question is, when will NetFlix be offering 3D movies via DVD ?? I have a vague grasp of the problems you could be encountering with streaming, but you should be able to provide 3D DVD’s. What’s the hold up ?? When will be updating your service, or should I be asking AT&T ??

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jerry nesbit May 19, 2014 at 3:49 pm

I have been paying my girl friends netflix bill for about the last 6 months to find out her 24 years old daughter has been giving out account information to her friends and my girlfriend has had to raise hell with her daughter to get somebody off line so she could watch what she wanted to. Hell her daughter was even able to change email address on the account without the proper billing information. Not to long after the account opened the daughter traded gaming systems with her sister and I called and was able to take off the other device with no problem then when I found out about the daughters friends they said I could not do that I would have to block my card from the account but would remain on till June 16th the next billing cycle. this was yesterday the 18th of may well today I got nasty text from my girlfriend that that it was off. Thats when the csr told me what email address was which is different my question is how can somebody change account information without the proper card number for billing. Also last night when I spoke with latoya in Michigan she informed me there were only 3 csr’s and no supervisor and today after service cut off the said there were no supervisors and my acct was credited and my card was blocked forever for any future use WTF is going on nobody knows nothing SGT SCHULTZ from Hogans Hero’s must be the trainer he knows nothing either.

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Grant Jacobsen May 16, 2014 at 11:20 am

I just discovered that Netflix has been double-billing me (on 2 separate charge accounts) for the past 25 months. When I pointed this out to the telephone rep he said I would get a maximum refund of $7.99, instead of the $199.75 overcharge. My only solution: go to Small Claims Court in Prince William County, Virginia. Sooo … see you in court!

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Don Rushing May 15, 2014 at 7:34 pm

In light of the recent (and inevitable) ruling by the FCC why not just use the standard transmission lines and use a DVR built into a router (or build software for something like the Western Digital Passport) so you can download slowly prior to viewing – it can be programmed like a normal DVR but instead of waiting for a show to air, the content will download when the previous movie/TV show is deleted. That way a customer that buy a $50 hard drive with a 4-8 hours buffer can pay less for their streaming video service.

You can keep rates flat for those that do a little leg work and plan ahead and then charge more only to customers that want Streaming Video (i.e. ride the private pay highway). Details of my proposal here.

voices.yahoo.com/netflix-there-no-buffer-suffer-12626974.html?cat=9

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trisha May 9, 2014 at 11:21 am

Netflix had been taKing money out of my friends husbands said check for 19 months when they cancelled it. Netflix refuses to pay the money back when they was the one at fault you would think a company that is so big wouldn’t have a problem replacing peoples money when Netflix is in the wrong by taking his money

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JH May 7, 2014 at 2:04 pm

I just got off the phone after a frustrating conversation. I wanted to restart my subscription using a gift subscription only to learn that instead, the monthly fee was charged to my credit card! After a very long wait I spoke to Steve, a manager. Bottom line-there is no refund!
Here I sit with 8 gift subscriptions only to be charged the $9.19 on my credit card.
I have cancelled my subscription and have asked my bank to cancel this charge as disputed.
I believe this is poor customer service, especially after having been a subscriber for almost 6 years.

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Josh May 5, 2014 at 9:22 pm

They just hung up on me and told me that they couldn’t help me bc they took out 8.75 out of my account and it not letting me watch nothing tell me I need to update my account so I called and they told me it went on another account and ask them to move my money to where it so post to go and they said they couldn’t that bull so the laid said I was yelling at her and all I was doing was talk and I told her she would now if I was yelling at her and then she said this ant going no where and hung up witch is not right bc I paid my mom and she tell me it went on somebody else account instead of mine and ask her to put it on mine and she more less told me no

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jim Hamer April 27, 2014 at 5:42 pm

Netfllix,
I am thoroughly disgusted at the lack of choices in movies on my T.V.
It seems that EVERY movie I want to watch is not available through your service.
So, why bother with it? Your good at offering 3+ year old t.v. shows and movies
that might have never made the theaters. It is insulting and certainly
not worth the money.I just typed in 5 movies, NONE were available!!!!!!!!-as usual.
Great idea, horrific implementation.

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kara April 21, 2014 at 11:07 pm

Found out tonight that Netflix has been stealing from me for almost a YEAR now! I called to cancel my membership in June 2013 and have had no reason to check that bank account because that was the last I’d used it. Well tonight, I received an email from them telling me that there was a problem with receiving a payment and that they would be contacting my financial institution. I was FLOORED! So I called customer service and told them. Their response to me was that I should have been checking my bank statements! How dare they?! WTH?? So they have been STEALING my money for all this time, NEVER sending me ANY types of emails about new movies being released or anything like they used to. Leading me to believe it was actually closed as instructed! Now that they have drained that bank account they finally wanna send me an email. They credited back ONE month. And said they did not have a phone number or email for corporate! So I sent a reply to the original email from them asking for payment. I immediately received an response pretty much stating “We are not able to read all of our emails”. I’m like…. SERIOUSLY PEOPLE?!!! Now I have to figure out what my next step will be! I guess corporate doesn’t want to be bothered on vacation while they STEAL people’s money. So until they respond, and fix what they’ve done, to my satisfaction (refunding every dime and a written apology), I will be contemplating my next move, while telling EVERYONE I know, about they’re thievery and I will also make it public (starting here) and, I will be bombarding their customer service with the same email over and over again!

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Anthony Wideman April 15, 2014 at 2:22 pm

Been trying to get my independent film “Child Support” onto Netflix. To view trailer or order dvd online visit pwfilmproductions.com

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Frankie Noe April 6, 2014 at 8:47 pm

I use a non-re-loadable “Money Card” from the business I work at.. In January I didn’t have the $8 to give Netflix (I wasn’t using it, I forgot) so they waited a few days and then charged me again. Well I had your guys $8 and since then I’ve been getting charged the monthly rate for 4 consecutive months and haven’t been able to log in without telling me it’s another 8 dollars to restart my membership. I already don’t use Netflix that much to begin with, but I try to when I see the $8.64 (around there, give a penny or two) charge every month. This is getting to be ridiculous and Netflix should refund me my $35 or so dollars or I’m calling corporate and being a nagger there. Just really upset that I’m paying for a monthly subscription and can’t log in the once a month that I try.

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Justine Magill April 5, 2014 at 1:15 pm

Suggestion. My laptop, as do many laptops these days, does not have a DVD player. Much of your content that I want to see is only through the DVD service. I tend to travel a bit and would like to have my movies come with me.

Movies come on DVDs right now, is it possible for someone to get DVDs onto write only usb flash drives? If the same copyright protection and such can be put on flash drives, it would be easier for me to watch movies anywhere. It would be better in shipping as well, one of my recent movies arrived in damaged condition. I am sure that mail won’t be any more than a DVD. It would take advantage of any device that can play using a USB port.

Thanks!

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Jocelyn Myers April 2, 2014 at 6:43 pm

I have been a supervisor for many years of both call and processing centers. My last position was Supervisor with the TPD processing department of Nelnet student loan servicing. I have two friends currently working for Netflix in Aurora, CO. Based on their reports, and the fact that they both love the job but hate the management/policy of the company, I can tell you right off that the attendance policy sets employees up for failure and management is a mess. I do not work for you, but I thought you should at least be aware. Employees are not being managed fairly, or correctly. It’s all well and good if your customers are satisfied, but your employees stand between you and profit and happy customers. Netflix is failing it’s employees from my experience in management. This is a mistake. I am not an employee, just a concerned manager.

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Rusice. Moody, Jr. March 13, 2014 at 5:13 pm

Please settle your issues with Verizon. Streaming Netflix (House of Cards) is unwatchable; “loading” delays kill the continuity. Fix it or we will have to leave your service. I know you have to balance what you pay Verizon against what you lose in members if the bandwidth issues are not resolved. Count on the loss of our revenue if you can’t deliver a watchable product.

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shonna February 21, 2014 at 1:24 am

oh and I plan on calling corporate tomorrow I’m gonna start calling my lunch break around 12 o’clock I hope others are with me I believe the flea flicker phone maybe they’ll fix the issue and maybe even fire some of their employers that don’t give a damn about us that’s all I’ve been getting a smart mouth b******* sympathy or hung up on and that’s not cool when we’re the ones that pay their salaries if we stop our memberships with them they would be out of a job.

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shonna February 21, 2014 at 1:21 am

okay check this out I have Netflix I have been with them for 1 year and never had an issue all of a sudden I go to watch a movie on my phone which is a LG to the new one and the picture will freeze and all you can hear it audio well I call them like 4 times and they all say well as your phone is your phone is your phone okay so just a check to make sure its my phone I take it to tmobile well no its not my phone its supervise and employer they’re both went on there Netflix same thing picture freezes all you can hear it audio then something told me let me check the reviews on Google well I go to my Google Play I check the reviews for Netflix and there it is clear as day everybody is complaining about the same thing the picture freezes all you can hear Siri 0 and not only that I called back to tell them what’s going on they tell me will Netflix is not really built for Androids in hotspot you have to have wifi I tell him well when I play it on my daughters computer with my wifi the streaming is terrible it keeps stopping to buffer so I hate watching it on my computer I rather watch it on my phone because at one time it was better again they tell me there’s nothing they can do but mind you they charge is like crazy I think we should all band together and just cancel our membership and not even fool wit Netflix there’s another one that’s better anyways cause it has everything only pay for what you want.

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Bob February 19, 2014 at 9:12 am

In the last six weeks, I have received 17 (that’s right) broken dvds. When I call about the issue, all I get is sympathy. I wonder if this is the way that the company is trying to get customers to switch to only using streaming. If they streamed the titles I want, then I would do that. And, yes, I have talked to the post office officials about this.

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Raven February 14, 2014 at 11:10 pm

If you have a Samsung TV, DO NOT SUBSCRIBE! OR CANCEL IMMEDIATELY! I started having problems and couldn’t watch movies so I called them…I was told that they know about the problem between Netflix and Samsung and “research” is being done. they do not know when or if it will be fixed. Today is the 14th and I told them I would not be paying for something I cannot use due to no fault of my own. they informed me I can cancel but they will charge me 2 times this month anyhow. I will be contracting the attorney general on this.

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nikki kasarnich February 12, 2014 at 8:09 pm

Is this a joke the way I see it is o should have a check in the mail and soon

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enrique romero February 11, 2014 at 2:49 pm

How would you like to add 30,000 new subscribers monthly at a higher profit margin?

Contact me.

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shonna February 21, 2014 at 1:16 am

What do you mean and for what.

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brian March 27, 2014 at 12:24 pm

shonna shonna shonna, this is spam, don’t fall for this haha

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Paul F Gasiewicz II January 20, 2014 at 4:17 pm

i recently signed up for a free month of Netflix. Week later i find out that i have been charged $7.99 for the month which put my banking account in the negative.i called the 1-800-585-7265 number your website gave me on January 19th and was told it was your mistake and that i would be refunded. the man i was talking asked me if i had the fax number to my bank so he could send them info on what happened. i told him i didnt but would get. i called back and told the next person to help what happened and they told me that you guys couldnt fax. i got off and called again and told the next person what happened and they told me the same thing that they couldnt fax. i than asked to talk to a supervisor the supervisor came on and i told her what happened and that i need you guys to fax my bank the info that they need so that they would take off the insufficient funds fee. she told me hat they can fax. i asked her do you have a fax machine and she said no. its alittle hard to believe that there is no fax machine there. my bank will not refund me back until they get the info they need. you guys charged me when i wasnt suppose to. im not paying for the overdraft fee. so if this is they way you guys run your company, me, my family and any of our friends will be using netflix after i tell them they way you guys handle things. if this situation doesnt get fixed soon i will have my lawyer calling you and i will send this to the better business bureau and let them handle this

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kara April 21, 2014 at 11:30 pm

Yeppp!!! They did the same to me!! They pulled that “free” b.s. and so I found out (like they thought I wouldn’t!?) So I called and cancelled my account. Almost a year later I just got an email telling me how they were going to contact my bank because the payment wouldn’t go through! YESSSS IM SERIOUS-ALMOST A YEAR LATER! The only reason I didn’t know they were charging me is bc that was the last time I used that card or bank for ANYTHING. I was just pretending the money didn’t exist! Well now it doesn’t! They STOLE my money! I called customer service and they would only refund ONE month. They told me that they didn’t have a phone number or email for corporate office. Liars! So I sent an email to Netflix and immediately received a response stating that they weren’t able to read all of their emails! More bull****!!! Tomorrow will be a day well spent trying to contact corporate Netflix as well as the better business bureau. And perhaps my attorney! Best of luck to you!

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Brad January 3, 2014 at 1:03 pm

Our local newspaper ran am article last week about a new 1 screen plan for $6.99. Perfect for me as a single person. Tried to sign up for it online, then through the 800 number. Was told it’s only for certain people. Sounds like a loss leader to me. We promote something you have no intention of offering?

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Jill December 28, 2013 at 6:12 pm

I have not received discs on Saturdays for several months. Today, Saturday the 28th of dec. I was supposed to receive 2 discs in a series. I received disc 3 and did not receive disc 2. I called to complain about Saturdays and netflix cust serv. suggested I talk to the post office. I already talked to the post office and they told me to talk to netflix. Netflix, like many other companies, has miserable customer service. It’s time to find a NEW DVD COMPANY!!!
So I have to like you on facebook to get you to report this problem???? I don’t think so.

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Paul Davies March 17, 2014 at 10:46 pm

Same thing happened to me only I called them on Saturday and they told me that I would have to call back on Tuesday to report it missing. In the past they would have sent another disk right away. I don’t pay 13.07 a month to have to wait 4 plus days to get disk 3 when I have disk 4. Do what I do and go to PayPal and cancel the auto payment to Netflix and then if they don’t send you the disk, hold on to the one you have till hell freezes over.

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pazuzu November 16, 2013 at 4:43 pm

These bums sent a broken disk. ok, understandable. then 2 days later I called again reporting the broken disk. they schedule the disk to be sent the next day. Nope. Called, scheduled the next day. Nope. Called again scheduled for 2 days latter. Nope. Called again and told well you know you get it when it is in your mailbox.
So a week or so latter no dvd, but the bill keeps a coming. These folks suck. I mean that right from the heart and in the literal sense. No more money from me.

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R Nickason November 11, 2013 at 6:03 pm

I am relatively new to netflix (6 months maybe) and am a little disappointed in regards to payment options. I, myself do not deal with credit cards, only prepaid cards for numerous reasons. It would be so much easier for people who regularly use these cards if netflix would accept them for payment. Even if I link them through a PayPal account they will not recognize.
On a different note, I have made numerous calls to customer service centre’s for all sorts of companies and most times I leave the conversation more frustrated than before….except today. I was in contact with the customer service call centre in Texas for netflixOne individual that will forever stick out in my mind is a woman by the name of Lexi I believe. Out of all the calls to numerous thcompanies throughout my life, she definitely deserves a huge recognition for her friendly demeanor and ease of conversation. I hope that this will be relayed to her!

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Kim J. Kubik November 10, 2013 at 4:00 pm

Hey Reed and Marc,
I love Netflix!
No commercials, no cable!
What a great idea, what a great invention!

I know you know your business; and, I do believe you all will listen to customer input.
There is a few things that I believe will improve your service. Here they are:

1) Premiers to movies online (enables your customers to judge movies visually, happy customers, more customers, customers that aren’t going to look for something better because Netflix is not striving for excellence…it is all about your customers. 🙂 ) 2) Quit using postal service to deliver movies. The postal service needs to reinvent themselves. They are not doing a good job of it. How does this become your problem? Why are you trying to ‘save’ the people making the DVD players? These technologies have there use; yet, Netflix doesn’t need them to succeed. Do they? I don’t think so. Make deals with the movie ‘department’, please. Quit wasting gas, quit wasting resources we don’t need to. Start using the internet the way it was supposed to be used. Start giving people access to new movies for 3 days for one dollar.
Thanks!
Kim J.Kubik

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Vicki Layde October 16, 2013 at 9:51 pm

I just read an article that Netflix is in talks with major cable providers. I eliminated cable for many reasons, 2 of them being overpricing and horrible service. And options for the pricing. If Netflix negotiates a deal, PLEASE keep the ability for your subscribers to watch Netflix without paying a penny to use Netflix to those companies if we choose. Also remember, with television’s constantly evolving options..many have Netflix tabs built in to the smart TV like mine. All I need to pay for is the internet box vs. ridiculous cable that plays the same programs, movies, etc. over and over and limited on-demand choices with the cheaper cable package (the on demand options were much broader before they got greedy). I love Netflix, the bang for your buck, and that’s why you’ve grown to be a giant competitor to those companies. It seems idealistic vs. business savvy for me to just want you to say hell no on general principle:) if it’s just a tab you’re offering in a cable package kudos to you, but don’t combine to force your customers to go through them. There wasn’t a lot information in the article for me to know exactly what’s happening, but I was compelled to comment early. Thank you.
Oh and I hope just because I don’t live on Facebook that my voice is still heard.

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Amy September 21, 2013 at 12:39 pm

The new changes to Netflix, are not kid friendly at all! They used to be, when it was separated by Netflix/KIDS. I’ve set my kids up their own name on it now, but they can still scroll around looking for a show and come across completely inappropriate shows. So they no longer have freedoms with Netflix.

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DJ September 13, 2013 at 7:56 pm

Your decision to advertise on Rush Limbaugh’s program has solidified my decision to never use you again. My daughter in law is seriously thinking about following suit. His vile comments about people who use the system to obtain flat screens, MC Nuggets, cell phones blah, blah, blah. I and my husband are college educated and both in the work force since 1982 found ourselves unemployed a couple of years back, if it wasn’t for the “system” that we paid into for decades, we would have lost everything! We needed the support. We used it for a short time, got new jobs and moved on. By the way, during that time, we subscribed to Netflix!! My son and daughter in law who are pregnant and are on “food stamps” temporarily just can’t make it on their pay (my son who has pins and scars on both feet from extensive surgeries, still works ten hour days on his feet) He’s not a system rider, but they ARE CURRENTLY Netflix subscribers. As I said that is probably going to change. You should not get behind someone who uses their public forum and or position to viciously pass judgement with bias and prejudice and lump everyone together. He is attacking many, many of your subscribers! Shame on you as a company!

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Amy September 21, 2013 at 12:44 pm

Funny, because he’s not actually talking about the hard working people that need a little extra support. He’s talking about the people that ride the system because it’s more lucrative than actual work. People have been taking Rush Limbaugh out of context now for like 30 years.

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mike wheeler August 27, 2013 at 11:43 pm

Its a d*** shame the movies you play same s*** night after night ill be looking into a case action law suit against your company somebody got to stop you from ripping people off I work for a law firm and so far thanks to the internet I have 50 signature so far and wont stop until you do the right thing stop playing same old movies we pay to watch your service @614 516 7043. Michael wheeler. Mansfield Ohio 44907 anyone thatWant to join in case call me.

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j. Washington July 26, 2013 at 9:07 pm

I incured a $34.00 overdraft fee at the fault of Netflix and their corporate practices. I am trying to find the person in charge because since it was Netflix’s fault I incured this fee, they should reimburse me, give me credit, or any similar solution. Customer Service wad disrespectful and no help at all.

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Jean Martin July 25, 2013 at 9:46 am

7-25-2013
Hello,
I am attempting to solve a rather frustrating puzzle. It seems the US Postal Service has
announced recently that they would stop delivering door to door mail, unless the address
had locked boxes. I live in such a place where we do have locked boxes, yet for some reason, Netflix is now getting my dvd’s 1 or 2 days late!!! So, when a new dvd is due out on 8-2013 ” THE COMPANY YOU KEEP” with Robert Redford. I would normally mail my dvd
back on the Saturday before, then Netflix would get my dvd, and I would be assured of getting THE COMPANY YOU KEEP, but as it stands the US mail has become so unreliable so even if I were to mail my dvd back on Friday, it’s possible it would get there Sat., & I still wouldn’t get the new dvd. So it’s messed up, isn’t it?!! Try talking to c/s at netflix!!! They do not care!!!!!!!!!!! Where is Bill Gates when you need him??? no, really??? There must be a solution to this very silly mess!!!!!!!!!! If you know of one , seriously, please…reply.

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Alma Hinson July 5, 2013 at 10:12 pm

Tonight I atempted to pay for my netflix service only to be prompted to resend info. after the 3rd time I had my husband contact customer service online and the man said that none of the payments had went thru and to try again. However all three were pending from my bank as my account can reflect. I then called personnally and was told it would take 3 to 5 days to get my money refunded. I asked for a supervisor and was told that the payment was denied by my bank however they had authorization numbers to process the payment. I then called my bank and while talking to the bank , the customer service rep from the bank asked me to get the authorization numbers plus the merchant ID number from the supervisor which I attemted to do and was told they do not have merchant numbers. This is not true as if you have accept visa you must have a merchant Id number. I was then told I called the first customer rep for netflix a m***** f***** which I did not and want an apology from supervisor and the rep as well. What poor customer service, he then told me what a stupid bank does is steal my money thats all they do thats why he doesnt have a bank. I could care less what his views on the banking industry is! I expect a answer to this as I will also be calling corporate on Monday. Oh and he also said you did this yourself by putting the info in 3 times, it is what the stupid system asked me to do.

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Robert Ellis July 4, 2013 at 4:24 am

Dear Netflix Corp.

I had somewhat of a learning curve with Netflix recently that I would like to bring to your attention and would appreciate some assistance, if you can offer it?

I recently realized that if I “reported a problem” for a DVD as having “not yet been received by Netflix” . . . (even though the DVD would eventually be received within a few days after reporting) . . . my reporting would instead be interpreted by Netflix personnel as having been “LOST” as opposed to the actual “wording” selection that is used on your website, being that the DVD had “not yet been received by Netflix”.

That’s when I also learned that the “LOST” presupposition leads to an extended “ACCOUNT ON HOLD” (including my streaming services) . . . while Netflix “INVESTIGATES”. Communication is strictly prohibited with the supposed “investigators” because . . . well, let’s be frank . . . it is obviously presumed that I am taking advantage of the system.

I plead guilty! . . . as charged (in most all cases)! Yes, I was trying to maximize my DVD viewing experience (prefering the closed captions viewing for TV as opposed to no available closed caption for streaming to TV).

Ok, now I get it! . . . DO NOT report the DVD as “not yet been received by Netflix” unless I really mean to say . . . the DVD is “LOST”. Netflix translation of “LOST” is as follows: Customer already placed the DVD in the mail and Netflix did not receive it within a few business days after mailing (usually 1-2 days).

GOT IT!

Message received!

Lesson learned!

Punishment received!

Sentence served!

After the “ACCOUNT HOLD” was removed. . . I conducted myself accordingly (with my newly discovered information and resulting previous experience to be avoided). HOWEVER . . . it actually recently occurred that two (2) DVD’s were placed in the mail . . . then several days go by without Netflix receiving them (92505 zip code as opposed to my home 21044 zip code)! So I report that the DVD’s have “not yet been received by Netflix” . . . in other words . . . LOST!

Guess what . . . MY ACCOUNT WAS IMMEDIATELY PLACE ON HOLD!

Sure . . . I’m a past felon . . . guilty before proven innocent . . . but I would really appreciate someone hearing my case for what it is . . . now that I am reformed . . . because the presumed guilt from your Netflix staff and the invisible/non-communicative “investigators” are not to be reasoned with.

Let’s talk!

Please and Thank you.

Reply

Ihsan June 20, 2013 at 7:42 pm

Dear ,
After greeting
I’m interested to be your agency in the gulf area for Netflix system
Please let me know if there is any plan from your side and let’s discuss this issue as soon as possible
Waiting your reply
Best regards,
Ihsan Abu Nafisa
CEO & Partner
Alarjowan co.
Kuwait office

Reply

Henk J.J. Leferink June 6, 2013 at 3:55 am

Red Hastings mentioned lately about the quality of video.
Problem in streaming is compression and re-encoding, causing loss in quality.
We found the solution for lossless streaming in TrueHD.
We also found the solution for higher frame rates. Our streaming solution streams smoothly upto 120 fps. If there is any interest we can discuss the possibilities.
We are looking for cooperation and a real good partnership.
All about this and a lot more you will find on the website.

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Z. Rose May 24, 2013 at 7:32 pm

You people stop b****ing about Netflix. Its a miracle that there is a website out there with such capabilities. You should bite you tongues for making such harsh comments. My service hasn’t been perfect in the sense that it is a NEW TECHNOLOGY and it is still evolving. Like a newborn child, Netflix is still an adolescent. Let it grow and love your viewing experience, which is still second to none. Netflix needs a new, young voice and face for the company that people can grow to trust and love in regards to whats going on once in a while at Netflix. Then we could all put our trust into THAT person and we have SOMEBODY to blame instead of blaming a whole company because your DVD arrived a few days late…

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p black May 24, 2013 at 12:31 am

Netflix you must you can’t be serious about not bringing your product to BB10, is that short sighted or lack of vision, bad ,bad mistake.This will hurt you. I’m cancelling.
good luck.

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Michelle May 16, 2013 at 12:34 pm

The customer service that Netflix runs is really poor to say the least. There is an issue pending that they literally say, ” It is not our problem”, or ” It is your fault”. I use the service but I am afraid this is going to cost them a customer and I probably will bring down several others if I can help it. Facebook is really powerful. Please respond quickly to me.

Reply

J Somers March 4, 2013 at 4:05 pm

Look, I was an early subscriber to your service and there has been a lot of poor treatment of your customer base. I have stayed with the service. Someone gave me a Playbook and I liked it and the OS so much I bought one for my wife as she has a BB and could use Bridge. I was annoyed that you folks didn’t see fit to write an app but figured it would come. Now I see that again you are saying fuck the customer we’re not going to right now–maybe later. BB can’t do much–they have to be nice to the asshole making the capricious decisions without regard for your subscribers –again. But I can vote with my feet or click as it were as I will with the friends I have left using your service as many left because of being handled poorly. Your decision maker better hope BB10 fails because you have pissed off probably 10 million or more US BB users and another 70MM worldwide. I am REALLY pissed at you bunch of asshole with Reed Hastings at the top as the worst manager of 2013.

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Sharlyn Whitson April 9, 2014 at 4:34 pm

I JUST WANT THE TV SERIES 24 put back on Netflix my husband and I were in the middle of that series, then boom it’s gone. 🙁 I want it back! Please! Thanks, swhiXXXX@cigrovestx.com

Reply

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