Netflix Corporate Office

Netflix Corporate Office Address

Netflix Inc.
100 Winchester Circle
Los Gatos, CA 95032

Contact Netflix

Phone Number: (408) 540-3700
Fax Number: (408) 540-3737
Email: Email Netflix


CEO: Reed Hastings
CFO: David Wells
COO: Neil Hunt

Netflix History

Netflix was founded in 1997 by current CEO Reed Hastings and Marc Randolph.  Hastings was inspired to start Netflix after being charged a late fee for a movie rental.

The Netflix website launched in 1998 and introduced the monthly subscription pricing model in 1999.

The company went public in 2002.

By 2005, the company was shipping 1 million DVDs per day.

In 2007, the company introduced on-demand streaming video.

In 2010, the company expanded their service to Canada.

Netflix currently services the USA, Canada, Mexico, South America, the United Kingdom, Ireland and several nordic countries.  There are currently over 25 million subscribers worldwide.

{ 109 comments… read them below or add one }

reggiN amabO February 10, 2015 at 2:15 pm

I sniffed it out and it is posted on Wikipedia
SEND emails to “”


Fran Chase February 9, 2015 at 11:45 pm

On or about February 3rd, 2015, I went to my Netflix screen, signed-on and I’m pretty sure that’s when a ot of pop-ups started happening. They were everywhere. The program would find a word on any page I was on and it would be in all caps, bold, underlined and had a green squiggly mark above it. When I put my cursor on the word, an ad would pop-up advertising some service which had nothing to do with the site I was on; it just used the word to get my attention.

I thought maybe something followed Netflix in when I logged in. I contacted the “help” live email provided by Netflix. I asked if anyone else was having problems with pop-ups on their site and was told no. She then gave me a phone number to call that could help with the problem.

The pop-ups wanted me to download Java as the version I had was old which it was not because it had just been updated, and other downloads were suggested.

I called the number and spoke with “Brian” (I believe his real name is Mohammad) who said he could fix my problem but he would have to connect to my computer. Well, since I had received the number from what I believed was a reputable company, I allowed Mohammad oops, I mean “Brian” to do this. He showed me all kinds of stuff that he said was on my computer. After about a half hour, I got suspicous; he said that he graduated from MIT, and was from London. Must be London, India. I told him his accent didn’t sound like London. At this he got a little huffy. During the one hour that he had me on the phone, I asked several times if he could fix it. He said yes. Well, after the hour he asked me if I had ever heard of a company called Cisco & I told him I had not. He sounded surprized.

Bottom line – he said he could not fix my computer and he suggested that I purchase Cisco for only $199.00!!

I spent an hour with this fool, knowing fairly quickly that this was probably not legit and I’m disappointed that Netflix would have anything to do with such an obvious scam. I stayed on the phone just in case I was wrong and Netflix is reputable.

I told “Brian” I was not interested, please take my name off of their list and he agreed.

I’ve included some of the names and web addresses of the junk that appeared on my computer.

I’ve tried EVERYTHING to get these pop-ups to stop; I’ve blocked them, deleated them and they will not go away.

They also added an icon that goes to an app builder (Tejji). In doing some research I found this:

and apparently it tells someone everything about me except what brand of toothpaste I use. There are many sites with the same complaint.

I believe these companies are corrupt, dishonest and thieves!!

One last thought, Netflix needs to be alerted.

Frances A. Chase 7:23 PM 2/9/2015


Gary February 9, 2015 at 11:53 am



Gary February 8, 2015 at 9:01 am

Netflix is a joke ! I was averaging up to 3 or 4 movies a week thru the mail but now I’m averaging 1 movie per week. When I called to complain about the slow return and shipping of movies … Netflix said that the U.S.P.S. was holding up the mail and that’s why their movies are being delayed . There is a Netflix in my home town just miles from my house…. so there’s no reason it should take days to receive a movie. Again what a joke …. cancelling my membership at the end of this month!!


Don DeFrisco February 4, 2015 at 3:11 pm

I have now watched two shows on Netflix that were cancelled prior to their completion. Longmire and Glades were excellent shows cancelled leaving your viewers hanging. To me it won’t happen again, as I will research the series before I begin to watch and if such is the case won’t begin. Netflix and A&E have probably forgotten why customers/viewers watch shows and that is to relax and get away from reality not to be teased and disregarded. We are quite disappointed, because neither the original network or Netflix seems to care very much and just throw stuff out there. I think A&E are most reprehensible and doubt I will watch that channel again, but I hope Netflix will be more responsible in the future.


s. sears January 29, 2015 at 2:54 pm

Netflix is no longer getting dvds to the I customers in 1 day, even though they receive their discs back in 1 day. They are blaming the post office for the slowdown. Trust is they are holding back. The post office can not sit on the mail. Unless netflix cuts the dvds by half, we should all cancel. It’s just another way for corp. profits to increase while the consumer gets the shaft.


gary February 16, 2015 at 7:45 pm



Delores Kirkwood January 12, 2015 at 5:44 pm

I signed up to stand by NetFlix last year against the greedy cable companies. Now I ask NetFlix to stand by ME and keep Doctor Who, Torchwood, IT Crowd, etc., and book more BBC. They ACTUALLY put thought into many of the programs; not merely tossing out sex and vulgarity, then calling it entertainment like US programs. I’d actually like to see more Bollywood and African films, as well.

If NetFlix chooses to cancel these BBC programs my choice will be go with AcornTV (purely BBC) at $4.99 per month (no commercials also) and not waste $10/month on NetFlix in the hope of finding something I MAY like.


Yokiko Knowlton December 7, 2014 at 11:44 pm

7 December 2014

I have never taken the time to socially network because being in graduate school, there is no time. one thing to look forward to though, is netflix, relax…enjoy. At least up until today. after three hours of nothing resolved, well daan at netflix got me on for one episode of house of cards, i decided to end my subscription and am looking at the social networking more seriously. it all started because i could not sign in, kept sending me to sign in and try netflix free for a month. finally got on, but not for long, went to get back on netflix and the same problem occurred. between the three emails i received, one at the registered email with netflix and two to an alternate address, no one can tell me why i must give over the phone last eight digits of my card. nice thing about signing up online, more secure, i do not trust technology, victim of three identity theft episodes, i do things only on secured sites. so after three and half hours, no resolution and so i give up…and plan to let as many people know everywhere i go, i may be just one puny little subscriber…look what happened to block buster and i will never write another letter supporting this company again.
karen and dan were very patient, live ladies, not so much…condescension will get rid of people every time. going back to hulu, no headaches there.


Idea Girl November 27, 2014 at 2:19 pm

Or rather, I rewrote my post for My Idea For Netflix (or HBO) at my blog Idea Girl at the URL myfaveideasforbigcompanies at BlogSpot dot com. That’s fave not face. oops! You might want to recheck it out. Thanks!


Anthony October 26, 2014 at 5:20 pm

I recently watched Geography Club on Netflix. It would make an excellent TV series, starring the cast of the movie. One can always hope!


Nico Rey October 26, 2014 at 1:51 pm

Netflix only has shows from 2010 can you update it and put some modern shows on there. Like resurrection or maybe some new seasons of every show. You only have the seasons from like 2004.


Aaron October 25, 2014 at 3:15 pm

Please pick up Raising Hope, as soon as possible, and run with it.


Sue Ramos October 18, 2014 at 8:26 am

I have been a long time member of Netflix. I have called to voice my complaints numerous times and all I get is a runaround about copyright, which I also don’t understand since you had all available thru streaming at one time. I started Netflix when you offered BOTH streaming and via mail, this included ALL movies and LOVED it. Then you switched it and the choices were horrible. New releases consist of outdated movies and now you have more tv shows then actual movies. I have cable and watch them, I have Netflix for movies. I want to watch decent movies not tv shows! The choices I have are worse than ever and never consist of a decent new release. I can get better movies from Red Box! Not that my one voice matters, but I am seriously thinking of cancelling Netflix again. Thank you


C Kendall October 9, 2014 at 5:26 am

you should take over the tv series dallas and produce it on Netflix.


Jim Whelan September 22, 2014 at 12:23 pm

To make sure you got the first comment/complaint


Jim Whelan September 22, 2014 at 12:17 pm

I really enjoy your services and Netflix has provided many hours of entertainment for many years. My wife and I have been faithful customers of your company for more years than you can count. Now it appears we may loose your services because we no longer want to give out credit card information for payment. Most other companies who have monthly payments due will take it out of our checking account automatically. Netflix refuses this method payment which is a regular method used by many Americans. I do not want to spend extra money to get a pre paid card when this method of payment is acceptable. Can you help me to continue this great service by using my banking account information??


CJ September 17, 2014 at 11:05 am

Having watched with great interest and enthusiasm, Seasons 1 & 2 of “Gran Hotel”, it is quite distressing that Netflix has yet to get the license for the final Season 3 [or so I've been told by Netflix reps at least 4 times that I've chatted with them]. Why, if Netflix can get the licenses for Seasons 1 & 2, is it so difficult to get Season 3. There are a lot of us waiting to find out what’s happened at the end of this great Spanish version of Downton Abbey. For those of you who haven’t watched it yet – you’ll really love it – but don’t hold your breath to find out the ending of this show. Netflix . . . why do you do this to your subscribers???


Cindy September 6, 2014 at 4:53 pm

I find it incredulous that while the CEO of this company was motivated to start Netflix because of a “late fee”, this same person is willing to do even worse to his own clients. I am an American now living in Brazil. I loved Netflix when I lived in the US. When I saw it came here, I signed up. But in the onling signing process, I was told that USA credit cards were not accepted. So I opened another account with my Brazilian credit card on the SAME DAY. Much to my dismay, I discovered 15 months later (my bad accounting) that Netflix had been charging BOTH of my credit cards (plus international fees charged to my US account) this entire time. When I called their “customer service” Netflix offered to refund me only 1 month. I’m totally stunned. What a fraud. Not that they could careless since they obviously don’t value their customers, but I’m cancelling my membership.


Cindy September 6, 2014 at 2:00 pm

Netflix has been double dipping my monthly payments on two different credit cards for over a year now. I have not been able to get it resolved. Watch out!


elida granelli September 5, 2014 at 7:18 am

Hi Netflix support: I would like to have English subtitles in your movies. What should I do about it if at all possible? Elida -Buenos Aires


jesse chavez September 4, 2014 at 8:18 pm

Its not letting me watch movies so i cancled it now its saying that it will be cancled on my last payment…what im asking is why am i going tp get charged of i cant even watchovies ….i just opend the account yesturday 9-3-14


Thomas Casey September 4, 2014 at 7:22 am

Representative at Netflix sent me all because I asked for my refund back. There was a misunderstanding.1 Representative told me that she will issue my refund back because I thought I didn’t have the money to make a payment for Netflix in august. And I didn’t know that a payment was made.
I asked for my refund back because I didn’t get to watch Netflix all month. Well they refuse to give me my refund back. Not only that but they sent this. FWD FWD Dear Thomas,

Your Netflix account has been forwarded to our department for further review. 

Please understand that we are eager to assist our members, however, we need our representatives available to assist members with Netflix issues that we can resolve. Our customer service department has set the proper expectation regarding how our billing system functions, and how we issue credits so this email serves as a first warning for the continuous conversations pertaining to Netflix credits you have engaged in with our customer service department. We will not hesitate to take action, not excluding account termination, should this type of repeat conversation continue. 

We hope that by being alerted of this situation, you may be encouraged to discontinue this type of behavior.

**Please note that this email address is not actively monitored by Netflix staff and any replies will not be answered. 


Lisa Preijers September 3, 2014 at 7:34 pm

I just had the worst experience with one of your representatives named Marcos. He was very condescending. I accidentally mailed my son’s Titan Fall game back instead of the movie. I received an email saying it would be returned and two weeks have gone by and nothing. I already returned the movie and Netflix has not returned my property. Marcos said it was probably “lost in the mail”. I may have to cancel my membership. I don’t need to be talked to like I am 10. For Netflix to not work with their customers is sad.


Amber September 6, 2014 at 5:33 pm

Really? You were so irresponsible that you pretty much gave your “property” to netflix? Is it their job to track down your video game? The disk could not have been so important if you were so careless. Looks like netflix thought you a valuable lesson on how to be responsible. I bet you wont make that mistake again.


Hank September 3, 2014 at 5:39 pm

netflix is sure not the company it once was. generally, it doesn’t seem to know what it’s doing anymore. it’s lost sight of its purpose and contact with it’s customers. it’s as if no one’s home. take this movie “Aftermath” made available recently. the film sounds interesting enough but the movie “Aftermath” that i received is in no way the one that i or any number of other subscribers ordered. (see the reviews: page after page of this same complaint) has netflix payed any attention to this? none. my account was not credited a complimentary movie or anything; no acknowledgement at all. when you don’t make good on a deal it’s called dishonest. i am an inch away from canceling my subscription (of many years) and going with amazon etc. this is just one of too many screw-ups in the last year.


Bob August 31, 2014 at 8:43 pm

This was sent to my email and I never had an acct. with Netflix, now whether its a scam or what I don’t no! So I hope Netflix will get to the bottom of this : Dear Customer,We recently failed to validate your payment information we hold on record for your account, therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details.Click here to verify your account Failure to complete the validation process will result in a suspension of your netflix membership.We take every step needed to automatically validate our users, unfortunately in this case we were unable to verify your details. The process will allow us to maintain our high standard of account security.Netflix Support TeamThis message was mailed automatically by Netflix during routine security checks. We are not completely satisfied with your account information and require you to update your account to


carol January 14, 2015 at 10:24 am

It’s a scam, but not from Netflix…just got one today. NEVER click on an email to update any info…always get out of the email, and go to the actual site in a browser. There you can find out if there really is any problem, and likely there will not be. If you are subscribed to any company, they will at least use your name…but still, NEVER click an email to give info. Period.


charles hudes August 31, 2014 at 7:38 pm

the dvd’ are of such poor quality,that I am constantly having problems in viewing.
I sometimes call and get the “boiler plate” answer that you will try to???????
Many times I do not call just send the dvd back marked damaged.
I think you should pay more attention to the quality control, and we deserve some sincere consideration when this happens.
Unfortunately blockbuster is not around as an alternative.
I am sending a message to the CEO,Mr.R.Hastings explaining our problem.


contact me please. August 29, 2014 at 5:52 pm

I am bring double billed every month..8667160414

My grandson applied for netflix in error..we should only need one “netflix”per household. Please contact me & correct..this error goes back many months .I will look look forward to hearing from you at your earliest convenience. Email address: ****@Hotmail. Com


Amber September 6, 2014 at 6:48 pm

since netflix does not create accounts for you, it is your responsibility to not set up a ton of accounts. Its not their fault that you set up two accounts. why should they “fix” anything? Nothings broken, you signed up for a service and they rendered it. Maybe you should call so they can help you cancel it.


resa December 9, 2014 at 11:11 pm

Amber you’re “Butt” people have real issues and unless you work for Netflix you need to “SHUT THE HELL UP BUTT”. No one asked for your stupid opinion.


Elaine Schriber August 19, 2014 at 1:25 am



Carolyn Montanez August 23, 2014 at 11:07 pm

Just discovered Netflix is double billing my account, after verbal authorization was given to cancel DVD component and replace with streaming feature. Netflix says DVD was cancelled and then restarted by us 6 mo. later even though NO DVDs were shown for the last 2 yrs. on our account history. Rude customer service! Don’t bite the hand that feeds you, sir!


Amber September 6, 2014 at 6:51 pm

so, your comparing being sexually assulted against your will to a service that you signed up for? thats pretty dramatic.


Ted Estridge August 18, 2014 at 2:41 pm

I just bought a new TV with Netlix already programmed,however I don’t like a lot of the language and profanity on a lot of the movies. We have TVguardian but I don’t think it will work unless you download the software on netflix site.Please consider this because a lot more viewers are just like myself on this matter.


Ann August 9, 2014 at 3:07 pm

I have been a Netflix subscriber for about 2 years.

I have noticed the same reoccurring problem for me.

The volume of movies is comparatively low compared to, for example, a TV series. I sometimes have to re-play scenes to make sure I can fully understand the story as it develops.

I utilize Netflix via an iPad, and even though I have the volume turned up to the maximum in all the settings, this has been a pattern even with your new update.

In addition, I truly miss the red app logo and don’t much like the now white background with red lettering. I guess, for me, it had symbolized a warm comforting relationship, compared to the starkness of white.

I do not subscribe to a cable service, and I do love Netflix and have considered it as my entertainment dollar very well spent.

s / asKastura ; from her iPad


tony&julia-wedge-rodriguez August 8, 2014 at 9:36 pm

ok so i have had my account seen since 2007 & it has been great! I have nothing but great expernces…. not to mention the great series that you can only find on netflixs! I have never had any billing issues aswell!!!??? Its simple pay your bill & enjoy!


bosco August 3, 2014 at 5:11 pm

The billing and customer service people are a bunch of stupid idiots that are not only rude but useless. i didn’t realize that i had two accounts so as a result i was billed twice. they are not willing to issue any type of credit – cancelling my account.


Amber September 6, 2014 at 7:05 pm

so, netflix is a SUBSCRIPTION. That means when you sign up they give you service. If you sign up for accounts all willy nilly your going to get a charge! I mean You are the one who sets up the account. Did you really not think that something was strange when you had to resubmit in you your card info and re agree to terms of use? So, Obviously netflix is not responsible for your mistake. They did their part by making the service available when you signed up, maybe you should be responsible and do yours.


Clark January 9, 2015 at 7:34 pm

Hey Amber. You are a f*** c**. Plz die you b***!


James Kay August 2, 2014 at 5:32 pm

I have been a satisfied Netflix customer for 4 years. I love your service except for one nagging item.
See my request copy attached “Delete Movies I Have Recently Watched” dated 7/22/14
I have called customer service today to inquire about those requests, both verbal and written. Your representative informed me that I probably will not get a response and it’s takes a long time, if ever to update and change features.
He suggested I set up profiles for each child that has access to my account. I was not aware of the profile feature and checked it out. I have set up profiles for my other family members. This will be a help for me to see what my children are watching.
I now have a suggestion for the profiles feature. Can you make them pass-word protected. Something like my satellite tv system where each member of the family has a password and each has limited access to adult features. That way I can monitor my childrens accounts but they can not see what I or my wife have been watching.
My reasons are still the same. I have young children and do not want them viewing movies I have watched that are rated “R” or NC 17.


Clark January 9, 2015 at 7:39 pm

I was trying to resolve the loss of my entire ‘My List’. I used the Live feature online. I believe I was talking to a program and not a real person. VERY formulaic responses that had nothing to do with my question. It kept mentioning that the licenses sometimes expire, as if over 50 different titles all expired at once. They might actually tell the truth and admit that they screwed up. Plus, I KNOW that they keep a list of every movie I have ever watched and when. Why is it so difficult in this computer age to have a list repopulated?!! Plus they keep changing the stupid web interface which drives me batshitcrazy. I’m done with Netflix. They can jump in a donut hole! I’ve been using their ‘service’ for about 6 yrs now. Was wonderful; Now it SUCKS!


Deborah July 30, 2014 at 5:53 pm

This company has THEE most unprofessional and ill mannered customer service department I’ve ever had to deal with. They charged my account at 20 days thinking I wouldn’t catch into guess…. idk. Last I heard a month is 28-31 days!!!! I called to fix it and all the way up to supervisor level was insanely rude and unprofessional!


Gary Johnston July 27, 2014 at 9:00 am

This company Netflix is now a horrible company! I chose what I thought was streaming + DVD service and I get DVD service that’s it, when I had Netflix for streaming back in 09 they were very humble to customers. Now, not so much! Now that their CEO
Has some money in his pockets he or someone on his staff desides that when a person makes a error due to not knowing what’s all changed, and they have all the way down to the quality of customer service reps! Did anyone else know that if they bill you for DVD service that you don’t get the ability to stream! I wasn’t aware of that until tonight, they informed me that the money I payed was for DVD only, and it was a mistake made! Because I don’t order dvds to my home! I stream them from Netflix! If I wanted to get a DVD which rarely happens I would go a half a mile up the road and get a movie for $1.24 watch it and take it back! All I hear from the Netflix supervisor is oh I’m sorry for your bad luck you have to pay 12.99 more which would mean I will have to pay around 25 for both…I only want the streaming ability I had in 09′ .I just payed Netflix yesterday and they will not switch my plan to streaming like it’s supposed to be! In 09 they had a remarkable company their reps and supers went out of there way to make things right! Now they think they can’t turn into nothing? Blockbuster did!CEO email me! Asap


Heidie July 26, 2014 at 7:20 pm

My name is a Heidie McCall and I’ll get right to the point.
How do you decide what to put on Netflix?
My production company the Factory West has completed a 13 episode comedy/satire TV series ready for broadcast. Each episode is 22 minutes.
The series is titled Patrishaa’s Workshop and it is out of the ordinary but extremely funny.
I have recently produced a short for Voodoo Doughnuts that involves the main character Patrishaa. Voodoo Makes A Move:
Featuring “Cat Daddy” & Tres
It sure would be terrific if you would offer this eclectic series.
To be completely honest here my husband and I are aging artists that decided to produce a TV series a few years ago and we finally have it.
We have been chastised by many for forging ahead with our muse but we came up with what could be the most unusual TV series ever! And we have season two almost ready to go.
Would you be interested in this?



Elaine Schriber July 25, 2014 at 2:44 pm



Elaine Schriber July 25, 2014 at 2:43 pm

Is Netflix going out of business? Seems like it, the new movie that come out on all on a very long wait, what do they have 5 copies, here is a brilliant idea …….WHY THE HELL DON’T YOU RUN OFF MORE COPIES I’m sorry but this service is the worst, keep this up and you will end up like BLOCKBUSTER


Waldo VonErich November 30, 2014 at 4:32 pm

My favorite thing about Netflix are the idiots who believe that they know how licensing from film companies works, and are certain that Netflix can get around it if they want.

Netflix does not create the DVDs they distribute. Those are provided by the film’s distributor in a capped number. Films are made available to Netflix (and other services) on a case by case basis, and licensed out by the distributor for a limited amount of time. Netflix is often successful in renegotiating another run for a film, but that again is up to the distributor of the film itself, and often a film will disappear for a period of time. Often a film will not be made available except to a single service (Netflix Amazon Prime, etc.) for a period of exclusivity. Demand and availability are the primary factors in the presence of a film on Netflix (or any other streaming service). Learn a little about what you’re talking about before you open your fly trap.


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