Midas Corporate Office - Corporate Offices & Headquarters

Midas Corporate Office

Midas Corporate Office Address

Midas Corporation
4300 TBC Way
Palm Beach Gardens, FL 33410

Contact Midas

Phone Number: (561) 383-3000
Fax Number: (800) 867-0385
Website: http://www.midas.com
Email: Email Midas

Executives

CEO: Lawrence C. Day
CFO: Timothy J. Miller
COO: Erik R. Olsen

Midas History

Midas began in 1956 as the Muffler Installation Dealers Associated Serivce or MIDAS for short.  The company was founded by Nate Sherman with the first location in Macon, Georgia.

By 1966, there were 426 Midas locations.

In 1972, Midas International was purchased by IC Industries.  The company was renamed to the Whitman Corporation.

In 1979, in addition to mufflers, the company begins to offer brake services.

By 1980, there were 1350 Midas locations worldwide.

In 1986, the 2000th location was opened.

In 1998, Whitman spun Midas off as its own company and is listed on the NYSE.

In 2001, the company purchases 98 franchise locations in an attempt to improve profits.

In 2012, the company is purchased by the TBC Corporation and taken private.

Today, there are over 2500 Midas locations worldwide.

 

{ 85 comments… read them below or add one }

Richard D April 13, 2016 at 4:28 pm

I saw their sign that said 50% off brake jobs. The average price around town and believe I have checked them all . From Tire wharehouse Halfmoon to Saratoga and all points in between. The average was between $230-$270 with no 50% off. So I call this location.2013 VW Pasat. The guy tells me $50 -$70 a wheel but he needed to see the VW to see which Pasat.. Hmmm?? So I was driving by and stopped for him to have a quick look. Next thing I know this person was holding me up wanting all my info .The old push push push. Next thing I know shes asking for my keys as her guy need to drive the car. I had to pt a stop to it as I was late and told her “enough. They said needed to see the car to give me a price and I have to go. Shes says wail one second I ll prit your estimate. Now at $70 a Wheel thats $240 . The average full price in town.It certainly isnt 50% off. Wait its gets better. She then gives me a print out with a price for pads for four wheels (as in two axles) with my 50% off my cost would be $375… So your telling me that you normally charge $750 for pads on 4 wheels. Are you friggin kidding me. Every bay in the shop was empty.. At $750 for 4 sets of brake pads I see why. If you dont believe me I still have the estimate.. I look at it and laugh now and then
Richard

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joe king March 23, 2016 at 1:36 pm

Midas 1166 Springfield Ave Irvington NJ

RALPH the worker at the location REFUSED to complete a standard [NON-SYNTHETIC} oil change on a 15 year old car with 150,000, which has never had synthetic in it before.

Additionally, even though the oil cap states 5-20 as recommended, the manual also affords 5-30 as an option.

RALPH also refused this options stating “we do not do what you want, we do what we are allowed. We do what is on the cap”

He never explained who sets the rules about what is/not allowed. A very poor communicator.
BTW I’d like to add, the oil cap does not state the word ‘synthetic’ aware on it. Also the manual does not state ‘synthetic’ required NOR suggested. However manual does state that synthetic can be used if owner so chooses.

I have logged a complaint with Midas. They will tell the franchise owner to call me within 48 hours. His name is Herbert. He owns only this one store in this area.

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Patricia March 7, 2016 at 12:25 am

On March 5th 2016 we made an appointment to take our truck into the Visalia, CA Mineral King location for an AC service. Our truck ran fine, and turned on to be pulled into the bay and also again when the mechanic decided to hop in our truck and rev the heck out of it to test the air temperature. After doing that he admitted to soaking the engine block down with water and thay he did all the time. After that our truck wouldn’t start anymore. They had no certified diesel mechanic employed and I had informed them when making the appointment and when again when the vehicle was checked in and not once did they say they didn’t have a certified diesel mechanic or that they ever were uncomfortable with diesels. After over 4 hours of being there the owner finally showed up. We are going tomorrow to make sure that they fix our truck, pay for all the damages and the rental car we had to get today. I already have phone calls into multiple lawyers for consultations to see if I have a suit against the mechanic and business. If this isn’t fixed properly this company will be in deep crap. And I also have a complaint ready to file with the BBB. Let’s see you guys talk your way out of this. I won’t be allowing midas to back out of this. To anyone who reads this make sure no one you know, anyone they know or yourself ever go to midas or its affiliates. After this is fixed I will only go to Ford.

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BR February 10, 2016 at 7:17 pm

Had all my brakes done front and back. Picked up at closing at immediately noticed pulsating and a soft pedal. Went to return next day and had to stop at other shop because of smoking from rear drum. Mgr took off rear hubs and showed me both rear adjustment kits were missing! Returned to Midas and mgr was a jerk. Refused to replace damaged drum cuz it was $100. Kept overnight and put on kits and drove home. Rattling noise from same area this time. Removed drum and rear parking brake pin fell to floor and blown brake line. Had a friend fix correctly. Appleton,Wi Midas is the worst. Customer Svc sucks

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Nick January 23, 2016 at 8:25 am

Who would ask their workers to go to work in a state of emergency when the roads are unsafe? But the most greedy money hungry evil corporation I have ever come across. Who in the world would take their car to Midas in a snow storm. How could someone with any heartbeat ask a human being to be on the roads when it is so unsafe but an evil money hungry demon from hell. The worst part is, their corporate isn’t even open. I would never take my car to be fixed at a Midas for more reasons than one but I would never want to support such a bloodsucking corporation that cares nothing for its workers. I would never encourage anyone to take their vehicle to Midas.

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Stacey January 17, 2016 at 4:37 am

On January 15th 2016 I took my car to Midas because my Check Engine light was on. A diagnose check was preformed and the results were PO300 – RANDOM MISFIRE VALVE COVER LEAKING INTO SPARK PLUG WELL – NEEDS GASKET, 1 COIL, 4 SPARK PLUGS, COIL BOOTS, THROTTLE BODY CLEANING, FUEL INJECTION AND OIL CHANGE. I went back on January 16th 2016 to pick up my car and after these repairs were completed my car doesn’t drive the same before I brought it in. The car Idles very high and loud which the car never did before I took it in and the Check Engine light comes on and off now. I’m extremely unsatisfied with how my car was given back to me with a new problem that they created on my expense and now I’m stuck with having to pay for getting a problem fixed that I never had in the first place. The owner/manager was very rude and nasty to me when I explained my frustration to him. I asked if there was anyone else I can speak with above him and he said no. He stated it’s a computer issue causing the car to Idle high and fast, but as I stated in the beginning I never had this problem before until after all of the repairs were fixed. He then said he would replace my muffler because it was cracked and old and that would fix the problem for free. This didn’t fix the issue and car is worse than when I took it in. Now I’m left to pick up the pieces for something that was never the problem in the first place and ultimately have to spend more money. I feel taken advantage of and lied to and this is a place I have taken my car to many times and have never experienced anything like this with them. They damaged my car and I don’t feel safe driving it until something is done to correct the issue. I no longer have a reliable car….

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Stacey February 4, 2016 at 1:31 pm

I’ve been contacted by the owner of Midas on January 18th and also over the past few weeks since my original complaint was made on January 17, 2016 now and repairs were made on my car to fix the issue at hand. The owner has made sure things have been taken care of for me and resolved.

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Stacey February 15, 2016 at 11:50 am

The owner Jerry Creamer of Midas in Countryside, IL is so full of sh*t and my car is still not fixed properly. He’s been gasing me up the whole time just so he can get a positive rating for his company and then when I keep coming back with problems now he changes his tune being rude and disrespectful ultimately now not wanting to no longer repair my car. After everything the engine light keeps coming back on. Go to hell you BASTARD!!!!!

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Alisha May 13, 2016 at 12:00 pm

I don’t know what’s going on at the Midas and Schenectady New York Upper State Street I have been going to them since 2011 I have spent over $6,000 on my car repairs with them and I am very unsatisfied with the manager the district manager now I have called consumer relations and I hope that I will not be dissatisfied with them I also hope they respond back to me immediately… sincerely I used to be satisfied customer

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Margaret Brown January 15, 2016 at 1:36 pm

I went to Midas on 1/4/16 for a oil change, after a engine check I was told that I only had a oil back-up and the guy said I needed a engine flush. So with that I got my transmission and radiator flushed and then also paid a extra fee to get my fluids topped off. I left the shop and not even 15 minutes up the road I was driving and my car cut completely off on the highway, I had to sit on the side of the road and wait for a ride, I called the location back and they told me to have my car towed to them and they may refund me the money if they saw fit. I told them no so they sent the same guy that did the work out to my house the next morning, only for him to tell me I had no coolant in my car (which I paid him to top off not even 24 hours before) and I keep coolant in my trunk at all times so I gave that to him. Once he started pouring the coolant in he realized my radiator was cracked which wasn’t cracked when I took my car to them. he made the statement well we have nothing to do with that and told me he would contact corporate and give me a call back later that day. Well that was on the 5th and it is now the 15th and I haven’t heard anything. I have never experienced such bad customer service and workers who tell so many lies, I wouldn’t recommend this shop for anyone to go to but I will not stop until I get the problem solved.

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sara January 8, 2016 at 8:19 pm

How do I contact corporate?

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sara January 8, 2016 at 8:26 pm

I sent email for terrible service and over charging!

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Robert Gathers January 7, 2016 at 8:21 pm

On 1/6/16 I brought my suv to Midas to have a brake job done and after a complete check they said I needed brake pads, rotors and that the calipers were excellent. I told them to go and fix it. I paid $418.60, the machanic took it for a drive too see if everything was good, and gave me the key and said everything great. The very next day while driving it,it locked up and made this loud sound. I called them back and told them what happened and they said to bring it back and they would take care of it so I had it towed to Midas and they said we will take care of it ,which is 1/7/16. They called me and tell me it’s ready when I came in another guy who said he is the manager and that the price is 740.00 approximately. I told him that the other who said he is the manager didn’t mention anything about 740.00 dollars. This guy sarcastically reminded me that he was the manager and told another machanic to put my automobile in the garage. I then ask him for a phone number to corporate and he gave me a local number, I said to him this is a local number and he said that corporate was local, so I called that number and it was another Midas cross town, I asked him for the corporate number and he gave it to me and could he help me with anything he was very polite and referred to his experience as to why he was not that way and that corporate would help. The first guy said it shouldn’t be that more expensive. All together you are talking about approximately $ 1158.60 ,I would have that kind of money after Christmas.
No professionalism and he out right lied. A franchise that been in business since 1956 shouldn’t resort to that kind of business. As one of the best franchise in the United States how could you do this I’m going to fight. Starting with the BBB. My number is (803)521-XXXX

Help……….

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Pissed off November 27, 2015 at 6:32 pm

The worst experience in my life! I took in a brand new car and got a used car towed away! With the owner making a joke about my car! 13483 cedar rd. Cleveland height oh 44118 have to be the worst auto care service I’ve ever experience! I don’t know how they sleep at night knowing the damage they have caused especially around the holidays to a single hard working mother that children depends on transportation sports after school activities it’s sickening to me!

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Pierrer Nadeau November 13, 2015 at 11:37 am

Novembre 2, 2015 going down to Florida i got stranded in Bighamton NY The first service station i see is Midas i stopped there and asked them if they could check the battery and alternator, they were not sure if they were good. they assured me that the battery was good and that the alternator was bad. they sold me an alternator at 499.00$ and 107.80 labor. I kept the core of my alternator. I was going to Florida and on the way the battery whent down 2 times and i had to be jumped started. On my arrival at Homestead Florida the battery went dead again in a wallmart parking….i purchased a battery and replaced it in the parking.After that i went at Autozone to have my old alternator bench cheched, it checked ok and passed all the test, i have the bench test computer readout.i want to send back the alternator and get a full refund
Pierre Nadeau XXXsw, XXXnd ave , HXXXX FL 33033 -401 XXXX..33033 ..My invoice number is #0150471 on the 11/2/2015
Phone: XXX-401-XXXX
E-Mail : pi2rre@aol.com

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Lisa miller October 9, 2015 at 8:38 pm

I’ve been going to Midas for a while with 20 dollar oil change coupon. Other than having to wait a long time I haven’t had any other issues there. However when I went this month I had my coupon called to double check on the price. I was told it would be about 21 dollars and some change. When I went to go check out I was told it would be 54 dollars. I asked why it was 30 more than I was told or why it is so much more this month than any other time I’ve been there. They told me they had to use synthetic oil because that’s what should be in my car. I said ok. But when I left I looked at other paper work dealing oil changes and my car. My car has never used synthetic oil. So I’m wondering what they lied about? Did they use the right oil and told me that they used higher grade oil? Or did they use the higher grade oil which is gonna mess up my car? I emailed corporate this morning. I’m a gonna wait a couple day it’s gonna take for them to get back to me. If it’s not by Wednesday I’m going to the BBQ to report Midas for fraud. I’m done with that place.

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joe beals November 27, 2015 at 9:36 am

I totally feel you! My wife recently had some issues with her car loosing power while she was driving. My initial thought was that the alternator was bad. We decided to take it to midas since it was closer, instead of her uncles shop, who we usually go to. We told the guy at the counter, Jeff, the issue and what we thought it was. He said it could be a number of things and they would have to check it out. So we left the keys with him and he said he’d call us in an hour or two with the problem. Maybe 4 hrs later while I’m at work, my wife calls me to tell me she talked to midas. They told her that her battery AND alternator was bad and that they had already swapped “the bad battery” with a new one and had to order the alternator. The battery would cost 175 dollars, and once everything was done, the total would be just shy of 800 dollars!! That is RIDICULOUS! I asked my wife if she gave them thego ahead to put that battery in and she said no. So I told her to call them and tell them that you don’t want that alternator and you’re coming to pick the car up. So the next morning we go to pay for this ridiculously high battery and take the car to eddies (her uncles shop). He does a full thorough diagnosis and finds that there’s absolutely nothing wrong with the alternator, it was actually the wire that connects the alternator to the battery thay was bad. Total cost, 75 dollars….. this was like literally a day ago. I plan to take this invoice to midas today and ask this guy Jeff did they even check to see what the problem actually was? And why exactly was he ready to charge my wife 800 dollars for something that wasn’t even the issue?? Either he deliberately tried to get over on my wife or he’s just incompetent at his job. I know which one it is but I just gotta see this guy’s face when I ask these questions.

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joe beals November 27, 2015 at 9:48 am

This is the Midas in hammond IN on Indianapolis blvd BTW…

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Jeff Ross October 8, 2015 at 11:08 pm

I have had worst experience ever from Midas in Collinsville IL after taking Ford Taurus in for rear brakes after completing all warning dash lights on and returned numerous times for repairs then adding oxygen sensor and additional 600 dollars for repair still couldn’t fix then management at store made appt at Ford dealer to fix car 4 weeks later my car still at Ford dealer and Midas District VP Carlos is refusing to pay meanwhile car still at dealership and VP Carlos will not even get the owner in Indiana to call to speak to me . Never been treated with so much disrespect and the Manager that made appointment at Ford I found out today is no longer employed by Midas ?? He kept telling me how good his words were and the will fix and corporate behind me.

How do I get my car back from dealership? I can go on and on. Wil have to contact States Attorney to get my car back? My car wouldn’t be at dealership if they knew how to fix Ford in meantime the dealer put me in rental car. Midas is bad name and hope that they may help not needing ownership that gives this worst experience and it’s not over yet!

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Misty October 7, 2015 at 8:40 pm

Took my sons car to a midas in almonte Springs fato check my brakes. And it was 20.00 I’ve never been charged before. And they wanted 790 to do front brakes, rotors, rear drums? Really give me a break, none of the parts cost that much on a 97 prizm what a price gouging hog they are. We did not get it done midas needs to stick to mufflers

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charles October 5, 2015 at 8:27 pm

After having my car towed to Midas(4680 S. University dr. Davie, Fl.) The manager Reginald started yelling at me and putting his hands in my face because i didnt buy a battery from him. Although, i still wanted Him to replace tbe alternator, waterpump and belts. Midas Lost a long time customer. I took it to a competitor down the street. I hope upper management addreses the lack of customer etiquette and this doesn’t happen again.

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charles October 5, 2015 at 9:32 pm

After reading some of these posts, thank god I left before they took my money and ruined my car. Turns out the battery wasn’t bad after all. It charged up and is working fine. Thank you Reginald for telling me to leave your store. Your a really dumb disgrace and i hope you get fired.

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Shane September 13, 2015 at 4:27 pm

Midas is a despicable Company which is ripping off the American public. I have recently filed a large complaint for the incompetent service your worthless franchise member provided.
Midas Corporate does not care who complains because they have SO MANY they. can’t read them all.
Their cohort the “BBB” should be shut down for FALSE advertising of this worthless automotive chain of crooks. But they are also corrupt, taking money for a good rating as they extort those who don’t pay.
ANYONE reading this FILE COMPLAINTS against MIDAS to the FTC & your STATE ATTORNEY GENERAL. I DID!!
If enough people do, someone will STOP the pair of Crooks known as MIDAS and BBB.
If you are or know a good LAWYER please have them start a CLASS ACTION LAWSUIT for FALSE ADVERTISING of SERVICE guarantee by MIDAS, and the same for the BBB.
MIDAS if you read this,(you won’t, because you don’t care) I’m coming for you, it’s already in the works, I hope to get some help from your other victims here.
Spread the WORD people wherever you go “DON”T EVER GO TO MIDAS”.

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Alex Barber September 30, 2015 at 5:07 pm

I was looking for a number to corporate in order to complain about the treatment I have received at the Sherwood AR store, but obviously this would be a waste of time, and Midas has already wasted a lot of my time lately.

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Linda Koger October 17, 2015 at 10:04 am

I am having problem with Midas getting my car fixed. I took it in for gas fumes and a leak in my cooling system and it still not fixed. I paid the over $1600 dollar to fix the problems. I will be contacting my State Attorney General.

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Ginny Young January 6, 2016 at 10:16 am

I had a really bad experience with Midas on Karl Rd, Col, OH 43224 with the manager RANDY and a biracial boy, I had came into Midas about 4:30pm asking that air be put in my tire due to being low. I stated I come for my oil changes here and the guy that taken care of me in Sept. 2015 was not there for me to speak to. So RANDY, stated his 3-guys were busy and he wasn’t taking them from what they were doing, so I asked what time you close I’ll come back he stated 7pm. I left and returned about 6 or a little after. Again I felt he didn’t want to wait on me because instead of talking business with his customers he started talking personal about him being a runner and so on, so that’s when I asked him how much longer it would be for me to be taken care of. That’s when he said I was next, but he proceeded to talk personal with a lady who was cashing out. So I asked a mechanic if he could put air in tire & check it, he stated he had to get permission from the manager RANDY, but all he was doing was just standing around messing in his toolbox. Then a mechanic had asked me to move my car so he could pull the customer’s car out, and I stated in a minute I wanted to ask a question 1st. Two minutes later a biracial boy came to me very unprofessional and disrespectful to me as a customer, telling me to move my car…….Then our problem got real nasty, for I went there back with him. Then he stated my tire will not get air in it. So when the so called manager came back into the room, I stated what had just went down and how disrespectful his mechanic had been to me. He asked me & the customer what had happened and we both basically said the same thing. Then when RANDY, said go move your car and I’ll put air in your tire, so I moved car and as I was returning the biracial boy steady taunting me saying bye bye bye…., I ignored him and proceeded to go back in Midas. Once back in store Randy, gave me pamphlet and stated I was no longer wanted as a customer. I asked him for his name he refused to say, but stated it was on the card he given me. So as I was leaving I asked the customer could I get her name, she didn’t want to give so I retrieved her license plate number. I left in store and wrote the number down, then as I was going towards my car, the customer then became pissed off for I had her plates, so I told her write mine down, I had no problem with her having mine but wanted her’s for reference to my incident. So she began cussing at me because I wouldn’t give her the paper I wrote my information on, she tried to snatch but wasn’t able to retrieve. As I tried to leave she stood in front of my car door and proceeded to say she would beat my ass if I wasn’t old and at that point I told her if you tried it was on. As I’m telling her to move so I can leave the manager and the mechanics stood watching instead of defusing the problem they were promoting it. Why was the car not moved out of bay so she could leave as they had asked me to move so they could move it out of bay, it had been at least 5 minutes after I moved my car. So after 10 minutes of arguing with her now, she finally moved when I said I was calling the police for she was now a threat to me and I didn’t want to go the next step for everyone has a boiling point. My point is why did the manager Randy let this all escalate to that point he & his crew just stood the entire time watching this go on, all I was trying to do was leave the premises as I was asked. From that point it should of ended.

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A customer you will never have January 6, 2016 at 8:46 pm

Randy’s azz should be fired along with his unprofessional crew !!!! You can sure bet I will never patronize such an establishment.. I will pass this information to my friends, family and coworkers. “DO NOT PATRONIZE MIDAS ON KARL RD. “!!!!!!

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Kathy September 7, 2015 at 12:31 pm

Sounds like there are a lot of unhappy MIDAS customers. I had a new exhaust system put on 2003 Nissan Pathfinder almost three years ago at MIDAS. They put the exhaust on and the tail pipe was touching my back bumper and burnt it up. After a few months and many calls to corporate and district they replaced the bumper with a new one which they painted and supposedly fixed the exhaust pipe. The paint is peeling off the bumper and the brackets on the exhaust keep coming unwelded and now the tailpipe itself as fallen off completely. I have spent more time and money on this mess with MIDAS than it deserves. I am filing a complaint tomorrow with corporate again. I would never recommend MIDAS to anyone.

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Drew Bogner August 29, 2015 at 4:25 pm

Had Midas on beechmont ave. in cincinnati Ohio on Saturday, August 22 and when I was a few miles away I noticed my iPod was gone. After myself, the police and 2 managers watched the surveillance from the bay my truck was in there was no evidence. The cameras in the parking lot were not working at the time. I believe it was stolen when the vehicle was pulled in or out of the bay. The iPod was in the center console covered up and when I opened it things were moved around. Very disturbing. Filed a police report and will be following up with corporate when I get it. I have taken my truck and my wife’s suv there for years and couldn’t possible ever go back. I will give my money to someone else.

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sal meglio August 24, 2015 at 12:40 pm

Is it just me, or does Midas not care what anyone says about their company. Have sent e-mails, letters etc. with my complaint below and heard nothing. If you go to these people you have no one to balme but yourself when thy fail you.

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sal meglio August 21, 2015 at 12:40 pm

I have been going to Midas for years without ever having a problem until now. My son was looking for a good mechanic and I referred him to Midas. He brought his car in for a state inspection. He received a call saying the car required 200. worth of work. As he had just lost his job, and has a relative who is a mechanic, he told them not to do the work and that he would come in to pick up the car. He was told that they would complete the inspection and then he could get his car. When he came in they told him they did the work. He said he did not want the work done ad refused to pay. To which they responded they would not give him his car. am done with Midas and will soon file complaints with the BBB and our attorney general.

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Hameed farista August 7, 2015 at 11:48 am

I gave my Toyota rave4 & ciena for oil change next day my ciena engine was clanking badly, slowly reach home , check for oil , there was no drop of oil , they give my vehicle after five days. Worst experience with ” MIDAS. It was Thornton rd Lithia springs GA.

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DANIEL MCDONALD July 30, 2015 at 10:57 pm

TIRE ROTATION LEFT LUGS ON ALL FOUR TIRES VERY LOOSE,.ANOTHER AUTO SHOP VERIFIED TIRES COULD HAVE COME OFF AT ANY TIME. VERY DANGEROUS. UNSAFE PRACTICES DUE TO MANAGERS NOT VERIFYING SAFETY OF VEHICLES BEFORE THEY ARE RELEASED.I GUESS LIVES DON’T MATTER AT MIDAS. I ADVISE EVERYONE NOT TO GO TO MIDAS. JUST CLOSE YOUR DOORS FOR GOOD.DISTRICT MANAGERS DON’T DO ANYTHING ,PRACTICES ARE JUST AS BAD. MAYBE IT WOULD MATTER IF IT WERE YOUR CHILD PUT IN A UNSAFE ,AND LIFE THREATENING SITUATION.BUT THEN ITS MIDAS

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Jennifer Aldrich July 30, 2015 at 12:47 pm

Hi,

I filed a complaint on Monday, followed-up on Wednesday and still have not heard back today. I paid for brake pads to be replaced and they were not replaced. My car is now undriveable due to safety. I expect a call. Thank you.

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Junior July 27, 2015 at 2:42 pm

My car had some suspension issues so I went to midas to have it checked out and be replaced.since i did not have much free time to look for shops I saw midas and asked them if they would use parts already provided to them and they’re are like sure, I thought that was great. I came into midas and talked to the manager and told him the issue, that my car would pull to the left when I accelerate and decelerate. He told me it was suspension I thought so too since I thought I had a broken spring. They looked at the car and everything and told me they could fix it to the price of 300 dollars, labor and 4 wheel alignment. I thought it was pricey but I needed my car for work and life. I sat in their lobby for 3 plus hours waiting for them to fix my car. (Side note I also asked them for my spring the one I suspected was cut and was confirmed by the manager that it was). After the alignment the service guy took it for a ride to make sure everything was good but came back with a disappointed look on his face to tell me the problem still persist. Now I got upset because you check everything out and said that was my problem for sure and the replacement with an alignment should fix it for sure. Now i realize there just trying to squeeze money from me anyway they can because When I was waiting one of the tech came in and told me I needed an oil change, brakes and tires soon. I’m said no I just recently got an oil change less than a week ago and my brakes are still in good shape and don’t worry about the tires. I asked why are they checking all of that we already established what had to be done, he laughed nervously and said it’s because they want thetheir customers to be safe and says okay but I don’t need that right now. So now after everything was done he told me that I need a whole new strut mount. He called the manager over and he agreed right away and then told me he can’t let me leave with the car in that condition, I looked at him and told I already paid you can you please give me my keys. They was like hey its your life and I’m like hey I drove it here fine I can again and got in my car and left extremely mad and frustrated. When I got home I looked in the box to see if they gave me my spring but they didn’t, went back to get it just to be told they already threw it away. Unbelievable he told me he forgot to put it in the car and didn’t think I was coming back for it. Well that wasn’t enjoyable at all but I really got pissed is when I went to a mom and pop store and told them what the car was doing and he said lift the hood and pointed to the strut mount and told me that was my true culprit. I was so upset that an 80 dollar job was changed into a 300 dollar on. I would never ever use midas for anything ever again even if it was the last shop on earth.

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Darla June 30, 2015 at 4:27 pm

Here’s the deal. My husband and I took our car to Midas in February (I shit you not, this has been an ongoing issue for literally FOUR AND A HALF MONTHS). We asked for an oil change and to have our brakes looked at before going on a trip for my father in law’s memorial service, being responsible adults and doing preventative maintenance. They do the oil change and the b.s. “road trip check,” and proceed to remove the wheels and brakes. Three hours later, they come out and say that they don’t have the parts to fix the brakes. They were working fine before we came in. They say we can bring the car back the next day and it will be fixed. We leave, and discover a quarter mile out that WE HAVE NO BRAKES. We had to take our car to a Pep Boys down the road and have them fix the brakes, to the tune of nearly $700. Midas damaged our car further, never mind the fact that we went sailing through an intersection at 45 miles per hour with our three kids in the car. I filed a complaint with customer relations that night, and have been getting the runaround ever since. At Pep Boys, it was discovered that not only were our brakes completely mangled by the incompetent Midas staff (seriously, if they were surgeons, they would start a transplant operation and discover fifteen minutes in they were missing an organ and then stitch the patient up and let them leave), but we also suddenly had a missing brake booster, the oil tank had sludge in it from not being drained properly, the oil dipstick guide was now broken and chipping off into the oil tank, and we had a leak in our brake line. These fun new repairs caused us to need a new clutch, new brakes and rotors. DO NOT TAKE YOUR CAR TO MIDAS.

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Robin Seybold June 20, 2015 at 3:39 pm

To whom it may concern: I bought tires from ur new jersey company was very happy. Soo i asked to get strut n air conditioner done. Sounds great….but not didnt know had to be there first thing so ok come following sat first thing.But no good they sent my part back or never came.no call .They called after dropped car off at 8:10 am then hr later call n said dont have parts.After tires he said they will order n i bring back …..what happen no call nothing im from southampton pa really!!

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Byron jacobs June 2, 2015 at 3:00 pm

I have been to your saron drive location in lex, ky. Several times, one of your workers named earnest, not sure of last name was very rude, smelled of alcohol, and was just plain rude, and really bullying. Told me stuff that my car did not need done, and charged me for it. I spoke with others who said they had been done same way, one customer told me of a young man whom he may have dwindled out of a car or truck wasn’t sure which one he said.,needless to say I will not be using your services any further, and may file a complaint with the better business bureau. Also when I asked to speak to a manager he got all defensive and said that was him. Very unpleasant experience, being a vet I felt very disrespected. Thanks for your time. Byron

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Becky Piacente June 2, 2015 at 7:06 am

Nickle and dime, nickle and dime and yet no one will talk to me about getting my car fixed. If I ran my business like this I would be OUT OF BUSINESS!!!!!

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Becky Piacente June 2, 2015 at 7:01 am

I have spent over $3500 in the last three months on my car at Midas on Cottman and Oxford in Philadelphia. NOT ONCE did I ever complain about how much I was asked to pay nor did I ever balk. WELL NOW I WILL COMPLAIN. After all this money I still have a problem…a problem that has been there ever since the beginning and yet…IT IS NOT FIXED???? I believe that on some levels this is a ploy to continue to have me come back to Midas to spend yet more money?????

My car is NOT FIXED……AND I WANT TO TALK TO SOMEONE WHO IS GOING TO pay attention to my complaint!!!!!

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Devin luchsinger June 15, 2015 at 10:35 am

I had the very same thing happen to me. I have taken my car up there 3 times and I drive it 4 a day and then the same problem started again. I called and told them it was happening again and they said that it was fine when it left so there is nothing they can do but look at it again and fix what’s wrong with it this time.

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Pat May 10, 2015 at 11:58 pm

I had a muffler and pipes put on at Dixie Dr. Dayton Oh. Less than 2 years later, rear of muffler blew out. I returned my vehicle to Main St Englewood location. Since Muffler has a lifetime warranty I felt they would take care of the situation. Well, they tell me the muffler is bad but they will not use the same pipes because they will not separate the muffler and pipes and therefore will have to replace the pipes also and charged me $343+. The pipes that were removed from the vehicle were thrown to the floor and were in very good condition. they did not need replaced!!! WHAT A Ripoff!!! The lousy mufflers are guaranteed so that you can rip people off when they bring the vehicle back because of the warranty. I am telling everyone I know not to go to Midas and be ripped off! Others have told me off similar problems at Midas!

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homer harden May 8, 2015 at 2:51 pm

my lifetime muffler had a hole in it took it to Midas Auto Experts in Greensboro ,NC they put on rack came in waiting area said needed muffler and tail pipe was rusty did not show me tailpipe they charged me 37.00 for parts and
75.00 for labor(I told them NAPA had one for 24.00 but they said we can bend one easy- always happy with my old Midas dealer in High Point but he since sold business and they do not use Midas by the way my truck is a 1986 and I am 80 years old I understand making a profit but really this wrong Thanks for listening

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Shelley May 2, 2015 at 3:37 pm

I took my van to Midas 78232 and after they “looked” at my car they refused to give it back. It took them over an hour to let me have my keys. When I told Doug I needed to go he said, “where do you have to go? I’ll let you know when it’s ready!”

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believer Smith May 20, 2015 at 1:41 am

I believe there is a culture of high pressure sales at Midas. My fiance is a manager at a store here in Texas and he had completely changed since becoming a manager. he’s angry all the time and can’t sleep. I am trying to get him some help but I fear the worst. He had a tech that sells drugs to him at work. He has taken money from the store and borrowed money from everyone including the store owner for his new habit. don’t go to Midas

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Mauren Valdez April 21, 2015 at 4:59 pm

I was referred to Midas by Discount tires for an alignment. …made appt…they had my car for an hour and said they could not do my alignment as I would need upper n lower ball joints replaced first…gave me an estimate of $1167.00…I walked out thinking omg . The next day my mother in law told me to try Les Schab….I called they quoted me $557.00…got it done the same day. …when I picked up the car the total was $532.00 with alignment …super happy with my service. WILL NEVER REFER OR GO TO MIDAS!

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Allen hartley April 9, 2015 at 7:45 pm

My question is how do I take my vehicle to midas in dallas tx on monfort and springvalley they tell me they can fix it which ive taken my vehicle back 5 times they dont know how to fix it cost me 700 bucks and they dont do refunds i was told by the area manager they worked on thats payment is due regardless if it fixed or not bahaha

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Jazmin H. February 25, 2015 at 11:53 am

Took my CRV for an inspection at my nearest Honda dealership. Learned I needed the outer tie rod ends done, among a couple of other things. So I shopped around for cheaper prices and came across Midas in Hoover, AL. Took my 2000 CRV to have the radiator and outer tie rod ends replaced/repaired and an alignment done on January 29, 2015. A week ago or so I noticed something was off with the ride of my vehicle. It would pull and had a slipping feel when turning and braking and just driving in general. It worsened and I felt I shouldn’t be driving it. I started thinking I needed to take it back to Midas because something wasn’t right with the steering and suspension (which they’d “repaired”). On February 23, 2015, I cranked the car up to leave work and the steering wheel loosened and turned far right on its own. Called AAA to have my baby towed. The AAA guy instantly diagnosed it and said the tie rod wasn’t done right. The pin wasn’t inserted in the tie rod end. We found the bolt that came off in the parking lot.

All three AAA guys diagnosed the problem and confirmed. Midas improperly installed the outer tie rod ends. One even said that could’ve been a lawsuit and Midas would eat the cost. Had I drove home, that could have been my life on the road. My baby was towed home on a flatbed by AAAA and then they towed it straight to Midas the next morning on February 24, 2015. I was not confident in Midas working on my CRV again. Especially since they didn’t do the job right the first time and it had to be done again. And on top of that, the same technician from the first time ended up working on my car this time around. They apologized and claimed the part was defective. I seriously doubt that. This was completely their fault. Point blank.

And to top it all off, that same technician (initials TT, according to my invoice, I believe) that worked on my car both times and drove it out afterwards, stole $20 from my ashtray compartment. He reached down and picked something up off the floor and got out of my car while putting something in his pocket. We caught it before leaving and went back to confront the guy, a short white male that looked to be in his 30s maybe; thick southern drawl. They compensated my stolen possession…with the exact money he stole from my vehicle — minutes before. We made a little scene about it. It’s the principle of the matter. I usually take my stuff out of my car when having it worked on or having it in the care of someone else. But I failed to completely take all my significant possessions out…like my frikin’ gas money left in the ashtray. Another technician informed us that that wasn’t the first time something like that happened around there and that ‘we didn’t hear that from him’.

So not only does Midas not properly repair parts on a car, they also search it and steal possessions. I’m not confident in the repairing of their wrongdoing. I’m wondering if something else might go wrong. Their credibility is shot with me. I actually feel I should be refunded the cost for labor, if not the whole amount. And since it was a “defective part,” they should refund me the cost for parts since the problem had to be fixed (and hopefully it actually is this time and nothing else goes wrong from them working on it). I will be going to the home office about this. I will reach out to corporate about this. I will review the hell out of this Midas location. A situation like mine was potentially life-threatening and a definite lawsuit waiting to happen. They will not be getting my business.

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Sandra Harper January 12, 2015 at 9:22 am

Midas
6845 West Peoria Avenue, Peoria, AZ 85345
Dodge magnum 2005 2.7

Hello,
I called around to different shops on November 28th 2014. And Midas Peoria had the best price for my problem. So a few days later I take my car in to get the water pump changed out after getting a 700$ quote.(car is over heating and pouring out antifreeze) After dropping my car off and meeting Tom the store manager I liked the vipe and left my car in their hands. 5 hours later I get a call that it is not my water pump it must be something else and they will figure ot out. Turns out it was according to them my thermostat. Which was 525$ to fix. So I said okay. They get that done do an oil change and I’m out the door by 6pm (they had my car since 7am) not even a week later my car is over heating and pouring out antifreeze once again. So I call Tom he said bring the car in, he has the mechanic look at it and says it’s the radiator hose leaking its a 52$ fix I say okay do it. After getting the car home that same day car is pouring antifreeze in my drive way. So my husband buys a new radiator and changes it himself that was 120$ (which Midas tried to charge me 600$ for) that didn’t fix my issue, car is still over heating I take it back to Midas and they say they bought a batch of bad thermostat and they will change it for free. They do that I go home car is still over heating and pouring antifreeze. Take the car back. They have it for 2 days they change out the thermostat 3 more times, put 3 different gaskets on the thermostat, “say” they changed the hoses to radiator but those haven’t been touched, and then THEY broke the bleeder valve for the radiator which they want to charge me 200$ to fix. So I tell them to wrap up my car I’m coming to get it and I will fix the valve myself.when I get there I go inside to a rude Tom yelling at me because I won’t let them fix it he won’t give me any type of paper work showing what they did. So I get.my keys go to the car and notice that my back air bags are completely down and car is not in park. I air up my bags put car in park walk inside to talk Tom he tells me that he did all that work which was under warranty for free he’s aloud to not put my car in park and play with my air bag system. He popped my air bag which was 80$ to fix at home. 43$ at AutoZone (turns out AutoZone has had multiple costumers come in because Midas broke their car parts and want to charge them for it). Its now 1/12/15 All in all my car still has the same issue I went into Midas for the first time. I am out nearly 900$ and I would honestly like my money back and will never do business with that location again!!!!

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Kevin January 6, 2015 at 12:08 am

My story to long to write here but in a nut shell. Midas in Sherwood, Arkansas blew up my engine in my 1996 Mazda, by not using right valve cover gasket. They charged me $190.20 for parts and labor. Which corporate office refunded because they knew was the store’s fault. I had $10,000 tired up in the car and they blew up my engine which had about 40,000 miles on it.

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jackie January 5, 2015 at 4:21 pm

I went to Midas in Naples Florida on Pine Ridge rd and was very disappointed. I went in for an oil change for $24.95. Over three hours later my bill was over $100 as they broke my tire valve was checking tire pressure. The valve is computerized to give a alert if pressure is low while driving it. Well even after I paid for the part and waited they failed to get my car computer to recognize this new part. I was told to drive it for 100 miles and bring it back if it did not fix its self. Well it didnt fix and I went back three times to be told it would be over two hours before they could get to it. I asked for an appointment but was told they dont give appointments. I went back today and was only person there. My car was taken right in the shop and about two hours later I asked what was taking so long? I was told I could have my car anytime and come back another time if I didnt want to wait. I said no I would wait as I wanted my car fixed. Then about 15 mins later I was told they would not be fixing my car today as they needed to research it to see what to do and then will call me to bring it back. This is very fustrating! Waiting to see if they call back.

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Joe Wallentin December 19, 2014 at 7:02 pm

we’ll steve didn’t come thru…. check eng lite on again.. so after $263 same thing again…
my daughter wasted 2 days and it’s still on… stay away from Davenport, IOWA location on Brady

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Joe Wallentin December 19, 2014 at 12:44 pm

Steve at Davenport IA location made a happy customer ( my daughter )… being in IL
as a dad not being there caused a lot of conceren—and my daughter miles away in IA Steve made a wrong a right the next day on a check eng lite… when she came back a third time

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travis upchurch November 14, 2014 at 4:26 pm

on 27sep my truck broke down in austin, tx on the way to a wedding. a tow truck took my my truck to midas muffler at 4001 guadalupe street, austin, tx 78751. the midas representative quoted a price of $1080 total including wrecker, repairs, all. midas quoted me this price when i asked how much the repairs would be, and then again when midas called and told me my car was ready to pick up. i advised midas that i could not get to their shop before it closed, so the midas representative said that was ok, he would take a credit card as payment and leave my keys under the bumper so i could come by and pick up later. to my astonishment, the midas bill was made out for and charged $1314.59!! i called and spoke to the manager about this breach and he said he would get back to me in 2 or 3 days. i have not heard back from the manager on this. it is so sad that a customer can not believe what is told to them when they ask a question about the final total for work done to their car. i feel like i can not trust midas to do what they say when it comes to handling their customers money. they overcharged me a difference of $234.59.

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Jodi January 6, 2015 at 11:23 am

I had a 2004 Chevy Impala which started having problems starting. It would not turn over. I took it in to Midas for them to do an inspection. They said there was a leak in the fuel filter. They charged me 230.00 to repair, which I did. I drove my car without problems for only 1 week, for which I woke up to work, again my car would not start. I had to call off for the day, contacted Midas who offered to look at it if I can tow it there. I was so upset, as I supposedly paid to fix already. I took it there and they inspected, this time they said it was the fuel pump. They quoted a charge of 800.00 to repair. In tears as I am a single mother, of a developmentally disabled child, this is a lot of money, but I need a vehicle for work. So I paid with their credit card, which I was approved. Fuel pump was replaced. I drove my car for 3 days, stranded at work. Contacted Midas again, furious this time. Again told that if I tow it there they will look at it. Again did this, of course the car at that time started. They said it could be the fuel system, flushed and sent me on my way. Two days later, left work and again, stranded because the car would not start. I in tears as I for the last time was going to do this. All they said is that if I can tow it there again they would look at it. I was done, I said that at this point I want a refund as 1000.00 to repair something that wasn’t even working was unacceptable. If they didn’t know the cause, they should be up front with customers. Not just guess and continue to take their money. They refused any refund stating that they will try to fix it. Meanwhile I continue to have towing costs, missed time off work. I that weekend went to lease a reliable car and traded my car which was only worth 1000.00. I told midas that I refused to pay, but now they continue to harass me daily, calling and trying to add fees on top of what I refuse to pay as my services where not taken care of and if anything costs more heartache and frustration. I will NEVER recommend Midas to anyone EVER. NBC News 6 on your side has been contacted. Midas will be receiving a call very soon and displayed on TV for everyone else to warn to not make the same mistake I did and come to them as a customer.

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E christensen October 14, 2014 at 7:05 pm

I was just recently working at the Midas in Napa California I worked there for about 3 pay periods and the manager Curtis has not paid me for my first paycheck he didn’t seem to remember 16 hours in the second paycheck and the third paycheck I still have not received. I quit Because of this and I am looking to get my money please call me 707 267 ****

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MONIQUE NORMAN December 10, 2014 at 2:28 pm

GO TO THE LABOR BOARD WHERE YOU LIVE, THEY DO NOT TOLERATE THIS. AND YOU WILL GET PAID PLUS PENALTIES. I BEEN WORKING IN HUMAN RESOURCES FOR 15 YEARS..

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DeeDee Privett January 27, 2015 at 9:29 pm

Thanks for the tip, will do

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Angry Customer December 16, 2015 at 9:06 pm

I am going to try this after a very unsatisfactory & emotionally draining experience at the NASHUA, NEW HAMPSHIRE Midas on the DANIEL WEBSTER HIGHWAY in October. I’ve since been reimbursed for most of the costs incurred resulting from significant issues to the rear differentials on my AWD vehicle when they put mismatched tires on, but I expect the entire cost back.

I have been calling the Administrative Offices in Malta NY and leaving messages daily for Linda Morin (Administrative Supervisor who issues the shop casualty reimbusements) with no response. Brandon Chait is the Regional/District Manager and became extremely defensive when I spoke to him and requested what I expected in refund. I will go to whatever lengths it will take to recover the entire cost and I will continue to call daily and leave messages for anyone I can. Nashua Store Manager, Mike, showed significant concern when I brought up my experience at his shop and did let me know that the 2 men that worked on my car that day did get fired due to other bad work practices.

I strongly encourage any unhappy customer to be persistent and demand the company to own up to their responsibilities. It takes time, but they know that most customers will not know who to talk to or what avenues to utilize. Bad businesses, or businesses who do not take care of fixing bad employee work, earn bad reputations. Bad experiences carry much further than good experiences.

You’re not done hearing from me, Midas.

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rick rohsfeld October 14, 2014 at 2:15 pm

I had a 4 wheel aignment done on my 2004 sonota 2/7/14 . i drove 1700 miles across country from minnesota to arizona to my suprise my rear tires were worn out totally .i called the minnesota midas and told them about it ,and that i was not pleased to have to get two new rear tires when i arrived at my destination ,for they were new before i took them to midas ..the assistant mngr. told me there was a note in the book about my rear springs being bad ,which i never was told about ,he continued to tell me thats what wore out my tires .if i would have known this i would have had them replaced .there was no mention of this to me and nothing mentioned on the work order either

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Abe October 1, 2014 at 2:04 am

I took my car to Midas located in Manassas,Va Sudley road to replace both Axle assembly that i purchased online. I picked-up the car and drove with my son in it , i heard a noise coming from the driver’s side,i checked and found Grease all over the tire,Caliper,and the Rotor. I took the car back to them , the manager tells me that somebody in my neighborhood must not like me because the person removed the lower bolt thats keeping the Shoks in place and proceed by saying that the part i brought to them was bad. I told him that the grease was coming out of the Axle assembly because he’s Mechanic forgot to put the bolt in which caused my car lean more towards the driver’s side and put lots pressure on the Axlle assembly. He wasn’t having it , i had to pay them again to put the old part on. When the car was ready i checked the erea the same amout of grease all over , the mechanic did not take the time to clean it. The manager came and cleaned it after i told him. And by the way, the missing bolt reapperd the same exact bolt as the one on the passenger side.

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Chika O. September 27, 2014 at 6:00 pm

I’m just coming from Midas(Palatine,IL)for the 18th visit with anger & frustration.I took my Acura MDX for engine replacement in July for $5,000 & d car is having same problem till today.D ex-manager Scott bought a $900 engine,mounted & realised it was leaking then ordered another crap,mounted again,it won’t work so he ordered yet another engine for $1400 which d car has now.He only told me about d 1st & 3rd engines & hid d 2nd.He told me it would take 5days to fix,ended up taking 15days of which i paid rentals 1st 10days & he paid half d cost d last 4days.When i finally picked up my car,d central lock was not working,d mechanic asked me to give him more time to figure out how to fix but could not till he left.Scott & d mechanic that worked on my car were fired about 3weeks later due to people’s complaints about their poor performance,exorbitant prices….D new manager Wes begged me to give him a chance to get it right & after 6 visits,same problem.He is telling me he needs more time after 18 visits altogether.D check engine light is on,d VTM 4 light is on,car is jerking & vibrating with noise,d central lock is damaged & I’m beyond frustrated because i have no other car.He wants me to drop d car for days without giving me rental car to use.I had dropped it for days with not solution.I almost got run over by a big trailer on I-90E with my kids because d car started jerking all of a sudden in d middle of d highway.I’m so disappointed that after pay $5,000,that Midas would put me through this.Im just from Midas & d car is showing d lights again.Midas Corperate office/Headquarter,hear me & help me fix my car.I do not have money to go elsewhere & get my car fixed.My life & my kid’s lives are in danger.Please i need my car to take my kids to school & back,i need it for work & to take my kids to their games & practices.SOMEBODY HELP ME!!!!!

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Adrian Sam-Kpakra September 23, 2014 at 12:37 pm

In January I visited your Fallston, MD store because my rear brakes were grinding. The staff there did all the required work and I also purchased “brakes for life” and it cost me over $800. 8 months later, the rear brakes are grinding again! I tried to call the Fallston store and they’ve since been closed down. I went into a different Midas, in Elkton, MD and explained my situation and I was advised that the manager at the Fallston store has had several other locations along the Baltimore area closed under his management and I’m convinced now that it was due to poor customer service and subpar work. The Elkton manager is quoting me over $600 to remove and replace the right rear brake caliper, the exact same thing that I paid for in January and is stated on my receipt and also to address other issues that the grinding has caused. Furthermore, I had that same work done on my front brakes at the Elkton, MD store back in 2012 and I have had NO issues with those since that time. Therefore, there is absolutely no reason why the work done at the Fallston store shouldn’t last as long as I have not changed my driving habits and mainly use my vehicle to drive back and forth to work. I am very unsatisfied with the work that was done on my vehicle and I’m reaching out to your office to investigate and rectify this. I am asking that my brakes be replaced free of charge and that you hold those accountable for their awful “work”. My vehicle is currently sitting at the Elkton store and I am without transportation to work lest I use my wife’s minivan leaving her without transport during the day and with the care of three children. I am the sole bread winner for my family and this is unacceptable by any imagination. I do not have the extra resources and can not and should not be held accountable for your worker’s ineptness.

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Sheryl September 6, 2014 at 2:42 pm

I would like to express my concerns and disappointment with my recent experience with Midas service and one of your Midas Managers. I had Midas Speedee Oil replace my front and back rotors and brakes on 4/26/2014. They put on rusty rotors and brakes. I didn’t look at the rotors when I left the shop because I was in a hurry and I trusted them. I didn’t notice until I got home. So, I took the car back to the shop on Monday morning. I showed one of the service Technicians, who looked at the car. I let him know that I was concerned because the rotors were copper color/rusty looking. I said, “why are they rusty looking? I know it’s not brake dust, what is it?” He said, “oh, its fine, that will go away.” What did I know, so I have been waiting for it to “go away”, which it hasn’t. I took the car to 2 different auto body shops on 9/2/14. Both a claims adjuster and Technician from each place stated, “those are rusty rotors, you need to go back and make them put on new ones, it looks crap.” “Why would they put rusty rotors on a Lexus?” I met with the Manager of Speedee Oil (Midas) today, 9-4-14. His name is Scott. I showed him the rusty rotors and let him know that they were like this when they were put on. I let him know that I brought the car back on Monday and showed one of his service Technicians. I let Scott know that the service Technician, said, “oh, it’s fine, it will go away.” I said to Scott: “how can it go away if you are telling me its rust?” and Scott’s comment was: “oh, they are all do that, that is normal.” ” All cars look like that,” he proceeded to show me 2 vehicles in his lot which were older cars, the rotors had very little rust on them, if any. I said, “these rotors were rusty when you put them on and we aren’t even in the rainy season yet and you are telling me, that is normal?” I said,” they were like that when you put them on.” He said, “no they weren’t.” I said, “yes, they were, I took a picture dated 5/5/2014. I showed him the picture and his reply was: “They are all like that, there is nothing I can do about it, they all come that way.” I said, “Really? I have been coming here for years having you work on my car and I spent $852.04 on these rusty rotors and brakes and there is nothing you can do or that you willing to do to fix it? I asked him if he could paint them. He said, “no, we don’t do that type of work here.” I asked him, “so, you’re not going to replace these and give me new rotors? He said, “no, there is nothing I can do, all car rotors look like that?” I asked him, “do you think those rusty rotors look good on my $30,000 Lexus?” He didn’t answer. He proceeded with: “come on in here, I want to show you something.” He lead me into the service garage and pulled out 5 different “used rotors” out of a huge steel/metal bin that he had taken off other vehicles and threw them at my feet, almost hitting my feet.” I literally had to back up. I said, “I don’t know where those came from or how old they are, but that is not the point. I said, “They have minimal traces of rust on them and they don’t look as bad as mine and who knows how old those rotors are.” I asked him again: “so, what you are saying is, there is nothing you can do to fix this problem, these rusty rotors which you put on?” I asked him, is there is a warranty on the rotors and brakes?” He said, “no there is no warranty for rusty rotors or brakes.” I said, “You put those rusty rotors and brakes on my car on 4/26/14 and you are telling me there is no warranty?” He said, “no,” I asked him again, “so, what you are telling me is, there is nothing you are going to do to fix this?” He said, “no,” I asked him, “can’t you paint them, paint over the rust?” He said, “yeah, I could paint them for you, but it won’t do any good because they are just going to end up looking like this. He had told me earlier that he couldn’t paint them because they don’t do that type of work here. I am so disappointed in this “Manager’s attitude and lack respect that he portrayed. I have never seen such unprofessional behavior. I will never return to any Midas or Speedee Oil shop again. And I can guarantee you that I will be telling everyone NOT to get their oil changes or any other repairs done at Midas either because of the poor quality service, disrespect and treatment to customers and unprofessionalism

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inconspicuous December 27, 2014 at 4:46 am

Hello Sheryl , I have worked for several Midas’ . I can tell you some horror stories .
You payed $852.04 for a brake job , if they only replace your pads and rotors , you got taken to the cleaners. Pads on your car would cost no more than $60.00 , rotors would cost between $60.00 to $80.00. In a worst case scenario , your total cost for parts should have been $220.00 with a mark up of 100% , parts would have ran you $440.00. It would not take me more than an hour to complete the job. Labor rate is $105.00 / hour. So your total bill should have been $545.00 plus tax ( approximately $50.00 in my state ) . That would have amounted to approximately $595.00. They usually try to obtain a profit margin of 75% or greater. $220.00 is 25% of $852.00.

My advise to you is to quit going to this type of corporation ( not just Midas but all similar type facilities). There’re so focus is on the bottom line . I’ve also seen them hire mechanics that aren’t qualified to put air in bicycle tires . They play on the ignorance of the consumer. There is nothing that is free or comes with a life time guarantee. Let me give you an example : When you buy life time brakes , the next time you need a brake job , they will tell you you need rotors and possibly calipers too. Then they will mark up the parts or tack on the cost of the free pads to the labor or parts. In a magician’s court it is called slight of hand .The sole purpose of the life time brakes is to get you to return for another brake job (trust me , it won’t be free). Another tactic used is to add unnecessary services like brake flush for $59.00. The reason they do this is to make you feel like it was a concession, on there part, if you attempt to haggle.

When ever a business utilizes the “commission” as an incentive for their employees , YOU WILL HAVE THIEVERY ! ! !

I hope this has helped you .

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Lisa September 5, 2014 at 12:20 pm

On Saturday Aug. 30 I took my vehicle to Midas
for rear brakework. The technician did a wonderful
job. When I was paying for services, someone
different waited on me. When he asked for my
address, (being a single female) I had reservations
about giving it, since the customer ahead of me
was not asked for their address. When I mentioned
this, he said “if the customer behaves themselves”,
they will be sent coupons. I was rather taken
aback by this immature and unprofessional
response. Intelligent people should really think
before they open their mouths to speak, especially
when they are representing the company they
work for and work in the public sector. Whatever
his reason for lashing out at me, his comment
was not only embarrassing to me (waiting room
was in earshot) but should be embarrassing to
Midas as a whole. This happened in Tupelo MS.

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Fay Rashe August 18, 2014 at 1:23 pm

Last week my grand daughter took her 2004 Trailblazer into the ” Midas Auto Service Experts” store at 935 N. Central Ave.in Medford, Or. They were having a special on an oil change. They told her she needed to have the new synthetic oil put in her car. So she did, and instead the cost being the $30.00 special they charged her $60.00. This is the second time that Midas has screwed a member of my family. It seems to me that a young woman by her self is reason for them to think, its time to make some extra money here boy’s. Word of mouth can do wonders, and believe me I plan on doing my part to put a STOP to your company’s way of doing things. The Chevy dealer, told us that “hell no that car did not take synthetic oil”! SHAME SHAME on you people for taking advantage of young woman coming in for service by themselves. Your not to be TRUSTED. You would steal from you own mother, I bet!

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john August 16, 2014 at 1:22 pm

I can blame myself for taking my car to midas, instead of dealer, they are rip offs and cant fix a car to save there lives, WE as the people need to stand up to this kind of place

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Charles Barrett August 5, 2014 at 12:27 am

Dear Mr. Lawrence C. Day

I just visited the MiDAS located at :
6805 Bandera Rd, Leon Valley, TX
(210) 681-7251
As I was getting out of the car a gentlemen which I think is the manager came up to me to tell me that he could not help me. I wanted an oil change on my Buick Century. I got at the MiDAS at 5:37pm and the reson he said could not provide the service of the oil change was because he was short of staff 2 emoloyees. He said had too much work and too many customers waiting for their cars and couldn’t receive my car. I asked him if MiDAS closes at 6pm or 5:30. He says at 6pm but that they stopped receiving customers like at 5:50pm. The reson I am writing to you is to let you know that the way the business should be handle , I think is not right. I think I deserved to be helped and not tell me that can not because the reason is not a valid reson. I would like for you to answer my complaint and tell me what you can do to help me in this situation. I work Monday thru Saturday and the only time I can go for an oil change is arroud 5:30-5:45 pm Monday thru Friday. I hope you can take some time to read my request and tell me how can you prevent this from happening and if I should receive an oil change discount or maybe as courtesy one oil change free to make me happy again as your customer. Sincerely, Charles Barrett

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Midas December 27, 2014 at 5:09 am

What you want is a free-bee . We are not in business to lose money ! Either spend more money or go some place else.

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Harold July 29, 2014 at 5:34 pm

I won’t go into my specific problem due to space. They tried to replace my window motor and window switch for $961.00. The window switch was fine and works perfectly and window motor can be purchased on line for $159.00–Midas wanted $476.00. They also wanted $360.00 for a new window switch that became in-operative due to suspicious lose wire after they checked; switch is fine. So with labor they wanted $961.00. I ordered window motor and another garage down the street installed for $80.00. Just crooks.

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Angie Sheppard July 28, 2014 at 2:44 pm

I’m assuming all the people who work, own, or management, ceo’s are out for the money.
I know they have seen all the bad comments other people have made, so I’m sure you do not care for the people. My sister and her husband took their vehicle there they told them they needed a transmission flush so they did it a week later their vehicles transmission went out, went back the guy their told them sorry don’t bring your vehicle here again because they didn’t know what they were doing! Huh! They told my son the same thing my husband knew and told him not to do it, all you need to do is change the fluid several times to clean it out, and if you’re transmission is bad it’s going to go out anyway. Do you even read your bad comment s? I’m sure the better business bureau will be interested.

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Angie Sheppard July 19, 2014 at 12:29 pm

This to the corporate office, the Midas in cleburne, Texas needs a review, they take advantage of the elderly, they do not put the right amount of oil in vehicle’s, they are out to just make money and do not care about the customers, they actually make customers vehicles worse off than they were when brought in, this store is terrible to their employees, they do not know what they are doing. I would not recommend any one taking their vehicle tothis place, ever, their are many oother places to take your vehicle to in Cleburne, Texas, I will be contacting the corporate offices to let them know much more. I have found out so much, please people out rethink before going to this place, you must go somewhere where else and could probably get a job better done at a better price and won’t have a messed up vehicle afterwards. Everyone should contact the corporate office and let them know what you have experieced.

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Jose July 14, 2014 at 5:19 pm

I’m not going to go into the details of my expirience with Midas it’s to long and frustrating. Bottom line is they are crooks and have no ethics or customer service and they DO NOT back up there work.

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Will July 7, 2014 at 3:16 pm

Three things
1. The persons working to replace my water pump didn’t re-install mytiming belt cover.
2. They left a shop rag under the engine compartment
3. They left a socket on a bolt in the engine compartment. I understand they work hard and were trying to get me out before closing or not too far after closing, but come on guys, all of these issues I consider a hazzard for me while driving. What do you think?

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Frank June 18, 2014 at 9:40 am

On may 24th I went to get my injectors cleaned at a Midas shop because I had long-cranking issues on my Nissan Versa 2008. Even though the previous weekend I told them I suspected a faulty fuel pressure regulator because 2008 Versa’s are known to have issues with their fuel pressure regulator, they told me that this was very unlikely since there was no “check engine” warning and that an injector clean-up could solve the problem. When I arrived at my appointment at 8 o’clock on that saturday, I learned that the equipment necessary to perform the task is a rental and had not been reserved and I therefore had to wait for at least three hours before it arrived. Although I did not ask how much they charge prior to the work, I was shocked when they presented me with a 220$ bill to perform this very simple task while other Midas shops charge 100$ less. Not only was this way more than anticipated, but in no way did it solve my problem. Took it to the dealer two weeks later and had the fuel pressure regulator and packing rim replaced for a total cost of 170$ including taxes and had to issues since then. It’s been three weeks since I complained to Midas about their less than sterling service and have not received as much as a reply, only excuses..

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Anthony June 9, 2014 at 6:57 pm

Midas Ft. Lauderdale Florida 235 E Sunrise Blvd

I’ve been a faithful Midas customer for 30+ years and have loved the services and lifetime warranty offered.
However 6/9/14 turned my stomach and lost me as a customer for life.I was given a quote over a $1000.00 for brakes. Knowing you could take every part off the axle and place new parts on and still not add to that amount.
Rotors roughly $90.00 each pads $40.00 each calipers $70.00 each so where’s the mark up its not that much maybe 1 1/2 hours/labor.When I said no way I was offered to do it for $600.00 still high in my opinion. So I said no thank you and went down the street to Goodyear. The same work was done with same parts for $361.00 and I was in and out in a hour and a half. Needless to say I’m no longer a trusting customer or dealing with Midas after 30+ years and I’ve always told friends and family go to Midas the work and the warranty for brakes and mufflers are 2nd to none. My views have changed to they’ll attempt to take advantage of you and cheat you out of your money if you don’t know

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Jeff Carr May 2, 2014 at 12:49 pm

On 5/1/2014 I took my Subaru WRX into the west olympia WA Midas location for an oil change. As an after thought I mentioned some minor issue I was having with my car. When I dropped off my car in the morning the manager didn’t notice me walk in and was talking to one of his parts guys. He was bragging about how since he had started managing the location that profits were up 25%. I also heard that one or more of his mechanics couldn’t drive a manual well at all. I wanted to see how long it would take him to notice me sitting in the lobby. Approximately 10 minutes later when he noticed that I was there he looked very surprised.

I had already known that at some point I was going to need to replace my clutch. The clutch slipping was very un noticeable and only happened if I literally put my foot to the floor. I got a phone call suggesting that I replace the clutch. They said they noticed slipping while driving it when testing for a minor issue I reported earlier. I was quoted ~$2200 after tax (way way too much). Knowing how functional the clutch was still I said I would decline for the moment.

After driving my car off their parking lot it was all I could do to get my car to move 100 yards. The clutch was totally burned out. I walked back into the shop to speak with the manager. I stated that the car was not driveable and asked how I could park my car in their parking lot with 95% perceived function on my clutch and have 5-10% function driving out. The manager could not give me any meaningful explanation. It was not a professional experience… some of his words: “You brought a car with a worn out clutch in here. Did you expect it to get better?” I replied by saying of course I didn’t expect it to get better but repeated my question about how my car could go from near perfect function to not driveable while in their care.

The manager deflected all of my concerns and refused to acknowledge any possibility of wrong doing. Had he explained to me why I was wrong and educated me, I wouldn’t be nearly as upset. After talking to him for awhile I finally convinced him to drive my car a little to see exactly how bad it was. While he was gone two of the mechanics came into the lobby. One of them asked if I wanted to race him (being that I drive a fairly fast car). The other mechanic said “He would destroy you. You can’t drive a stick at all”. Not impressed. I know enough about my car to know that there isn’t much that could have been done under the hood to cause this.. so I’m not necessarily accusing anyone of foul play, but I’m suspicious. I’m wondering if when they took the car out for a test run, they burned it out.

I took the car to a mechanic I know and was quoted a price far far lower than Midas. It’s a shame… because much of my extended family has been using that Midas location for years with no issue (while under previous management). I feel the need to make sure my friends and family know about the bad service I recieved. Midas has a good opportunity here to save a bunch of customers. We will see if they decide to act on this. That being said.. my next stop is the BBB.

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mary February 11, 2014 at 12:21 pm

I took my car to get new tires installed and when they had my car up on the lift they called me over to show me that my radiator was leaking coolant/antifreeze. I was flabbergasted to see that because I just had the car at the service dealership 5 days ago where they performed a coolant service and a complete brake fluid exchange. I questioned them if they had touched anything under the car for this to happen because my driveway and parking space there at Midas showed no signs of any leaking liquids. They assured me that nothing had been touched and took a small flashlight and showed me a pinkish substance under the car where the radiator was cracked and therefore leaking coolant. He said that the leak was big and I would need a new radiator. I told him that I just had the car serviced at the dealership and that I would be taking it back there and just to install my tires and nothing else, since the baby was crying already and I had to go feed and nap her. That afternoon I took it back to the service dept and they quickly put it up on the lift and informed me that the radiator had NO leaks or cracks! The mechanic examined everything and noticed a clamp on one of the hoses “lost its tension”. He though it was very odd that the hose became loose because they didn’t touch the hoses when they performed the coolant service, but they replaced the clamp and tightened it. Now my car is not leaking any fluids AGAIN, just like it wasn’t until Midas sneakily loosened the clamp hose to try to make some extra money. I would have never thought that a company so well known as Midas would be so corrupt and dishonorable to endanger the life of one of their customers and their children just for business! I did keep both multi-point inspection reports from Midas and my dealership’s service dept to compare and keep for my records. Please use this as a warning….”You do not deserve the Midas touch!”

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Deborah Powers February 3, 2014 at 6:16 pm

I took my vehicle,1999 Buick Regal, into this place of business on Wed. Jan.22nd 2014 for an oil change and to check for smelling gas. They did the oil change and called to tell me I needed a new gas line due to the old one being cracked. I authorized the work. I then received another phone call stating that my engine locked up when they were done with repair and attempted to start vehicle. I asked how that was possible when the work done had nothing to do with the engine. I was then told well we had to put more oil in it,why would you need to do that if you just changed the oil unless the cap was left off and the oil ran out. Which would explain my engine locking up. I have a warranty so I authorized them to tear down the engine and find the problem. I then received a phone call stating it was not the engine but the vapor lock. Very confused at this point I say ok do the work. I receive a phone call on Tues. Jan.28th 2014 stating that the repairs were going well and the car would be ready tomorrow. Okay great!! I receive a call on Wed. Jan. 29th stating when they started the car, it ran for 15min and then the engine locked up. i’m angry at this point because nothing was wrong with my engine when I took my car in the week prior. Now the owner is saying to me that he will not take the engine apart again and fix it but he will charge me another $1700.00 to put a used engine in my car. I currently have 60,000 miles on my engine which is a 1999 Buick Regal. He wants to put an engine with 93,000 miles on it in my car. I believe clearly this is negligence on the behalf of Midas and I would like my vehicle repaired and running at no extra cost to me.

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Eugene Agresta January 30, 2014 at 4:42 pm

To whom it may concern,
Approx. 2 years ago I had my muffler-tail pipe and exhaust pipe replace at the Bayville, NJ store. At that time there was some issues:
1.tailpipe to long hit ground when at any driveway apron-went back and mechanic shortin pipe
2. The exhaust pipe was hitting the underside of car chaise at the rear wheel axel
Mechanic decided to put van on lift and hamner in the under carriage at point of in pact.
3. Muffler continuity bottomed out at driveway apron or any small bump or divot in the road
when back with car again and was told by mechanic that the steel strap install was the correct length and couldn’t be adjusted because it was welded to the frame and muffler.
Now approx. 2 years later the muffler fell off and was dragging on the ground.
I brought the car to the local Midas shop in Dumont,NJ for new free muffler.
The store Manager told me that I not only need a muffler, but an new exhaust pipe, tail pipe, muffler and clamps.
I explained what took place in the pass situation,but to avail. I had to pay over $400.00 again, even with the free muffler..
Also the manager stated that this mechanic and himself inspected the exhaust system prior to the work and found that the previous Midas installed used a steel strap in lieu of proper hangers and makeshift exhaust components to make the system work.
What recourse do I have-notify the Better Business Bureau or what?

Thank you,
Mr. Eugene Agresta
201-362-XXXX

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Gloria January 22, 2014 at 8:34 am

Take my truck for a tuneup everything was working fine no light were on and now I have light sensors going on .sensors going off saying that a CAL off on my truck I didn’t have that problem before and they say the battery I had that track inspected before I took it there . They even charge me for something they did they broke the top of fan protector that goes across the truck
I don’t what’s it’s called but it goes Watercross when you open the hood . Charge me $15 to glue it for glue or something at the in-store use and they charge me $940 for The guy broke the boot off and they charge me $20 for each three of them and something they did it’s their mistake they should replace it I would think so I took my truck there it was not Glue up.I got it back with glue .my husband was mad . I usually don’t have problems with them but this time I did and my husband did not like that. Next time I’ll take it to the dodge they do my oil changed there and they do an awesome job. Second week and still waiting for that part come hope they have it ready.

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craig moore December 6, 2013 at 4:52 pm

Craig Moore On 12-5-13 at around 1 pm I took my 2000 G M C truck, to Midas for new brake lines and two day’s later on 12-6-13 at 4:12 pm they want to charge me close to 300.00 more then the job started out to be. evidently to be taken to the cleaners. I think it ‘s down right out rages, that when you take your vehicle to place your suppose to be able to trust, and when through there negligence & hurry they mess up a part! On your vehicle & want you to pay for the part that they screwed up!! at a 45% mark up on there parts,after they neglect to take the time to clean & do the job right in the first place. Iv’e been to this store twice now and each time i go they are on a new manager? I now understand why. The Midas store at 5435 Monro st in Toledo is not to be trusted they will rip you off & take pride in doing so. I will never deal with these thieves again.!!!

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Marigrace Furby October 7, 2013 at 11:40 am

I had a similar bad experience with Midas. I took my car in for brake work. They convinced me I needed new bearings etc.. and the bill was $299.46 when I picked up the car the next day I was told it was only a temporary fix but would last a couple weeks until I could get a new car with my husbands first pay check. Well, I got 54 miles from home and 5 hours later and all the bearing fell out. Luckily it happened in a walmart parking lot. If it had happened while driving we would all most likely be dead as car would have flipped end over end. I was able to locate a wonderful man who is also a mechanic and owns his own business and he said Midas didn’t even fix the parts needed and that what he saw was that it was the old parts and all Midas did was put grease in it and slap it back together long enough to get me off their property. Well, today I called Patrick at Midas and Patrick tells me I am wrong it is not the part the other mechanic says it is and then about 5 minutes later my husband calls him and he says that he looked at it again and he was wrong. He admits he (along with two other supposed mechanics) “made a mistake” and that now it will cost me the price of the part ($69) and $85 more in labor plus the fee to go pick up the new part. So my car has to sit there until Friday (payday) and my husband has to walk to work three days this week. This car should be fixed FREE OF CHARGE. I WILL NEVER EVER GO TO MIDAS AGAIN AND I AM TELLING EVERYONE I KNOW WHAT HAPPENED TO ME AND TO NEVER GO TO MIDAS. I had always been a Midas customer until now, but this was a horrible experience that could have taken our lives and it is unforgivable. If you read this go anywhere BUT midas.

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Lachel Bailey August 13, 2013 at 11:40 am

On 8/12/13 my 2002 Dodge Durango was towed to Midas shop for a $76 coolant job, after they looked at my vehicle the amount turned into $580 radiator job. I told them I couldn’t afford it they put water in it and we took it to a guy I normally deal with after he fixed we noticed I had no brake lights, after examing my vehicle the mechanic found that my brake light wires had been cut. When I took my truck to them a month ago for an oil change I ended up spending $200 for something else and oil change, they apparently found another issue. The very next day my truck started leaking coolant and the mechanic made a statement to me saying ” that customers think that we’ve done things to their vehichle to keep them coming back” and my response was “I have to admit there was none of these problems before coming to Midas. But my brake light wires where definately cut yesterday and my 17yr old son was driving and his life was jepordized with no brake lights. And just last week we put bulbs in my truck and all lights were checked and working.

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