Menards Corporate Office

Menards Corporate Office Address

Menard Inc.
4777 Menard Dr
Eau Claire, WI 54703

Contact Menards

Phone Number: (715) 876-5911
Fax Number: (715) 876-2868
Website: http://www.menards.com
Email: Email Menards

Executives

CEO: John Menard, Jr.
CFO:
COO: Scott Collette

Menards History

Menards was founded in 1962 by John Menard, Jr in Eau Claire, Wisconsin.  In 1969, Menard began to add manufacturing capabilities to the site including lumber and doors.  A distribution center was also added.

In 1994, the post frame building division of the company was sold.

In 1998, a second distribution center was opened in Plano, IL.  This was followed by 2 more distribution centers in 2007 in Holiday City, OH and Shelby, IA.

Today, Menards has over 270 stores in 14 US states.  The Menards corporate office is still located in Eau Claire, WI.

{ 361 comments… read them below or add one }

Darla Woods January 26, 2015 at 3:08 pm

Very unhappy with Menards goods & services. We are in the middle of finishing our basement. Even though there are two other home improvement stores in our town, we chose Menards. We purchased a bathroom vanity, tub and shower unit and much more. When we opened the shower unit, it had clearly been damaged by a fork lift and we had to go to the time and trouble to return it. A week later our vanity we ordered was ready for pick up, we got it home only to discover that it too had been damaged. A corner piece of the marble top was chipped away. When I called last week regarding the shower, the phone rang and rang and rang and no one picked up. We took the shower to the store and went to customer service. We told her that we had TRIED to call in and she could care less, in fact her only response was “well we are busy”. Today when I called to report the damage on the vanity and to ask if they could get me another one, I was told by the manager that the item was not available and he didn’t know when it would be, but that he was certain that it would be the end of February or even March before they could get any more in. I expressed my disappointment with Menards and the previous trouble we have had with their merchandise and he didn’t seem to really care. In a small town, with a Lowes, and a Home Depot just down the street I would think that Menards would want to keep me as a valuable returning customer, but evidentially NOT. So, Now I get to go to the trouble of returning the vanity, shopping for another one and having to wait some more. I will however, be shopping at their competitors. AND when we need more products to finish off our basement, we will also be spending our money elsewhere. Too bad Menards, you are losing out on thousands of dollars!!

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Dan January 22, 2015 at 2:35 pm

I’ll make it short and sweet. Menards doesn’t care about it’s customers. It doesn’t care about customer service. It only cares abou cheap prices and their profit/ loss statement. Manager at home office show this by refusing to talk to customers and making customers go through Better business bureau or lawyers before they act and try to ” resolve” customer complaints. But they won’t talk to you like your a human being. Pretty sad. And they still have false return policies hanging in their store. Even after being contacted about this. They are out to protect their market share and money. Nothing more. Nothing less. Think you matter to them? Try talking to a manager about a concern in corporate office. It won’t happen. What an absolutely sad excuse for a company!!

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Diana Phelps January 21, 2015 at 12:34 pm

I purchased over $1,550 at Menards on 12/27/14. One of the items was a sectional couch – we picked it up – Menards gave us the WRONG pieces. This was brought to their attention – I don’t understand why it was OUR responsibility to return the item when they were in error by loading it on our truck. We had to rent a truck to haul the items, then they wouldn’t even come pick up the items that they gave us that were incorrect. I don’t understand this sort of customer service. When I contacted Customer Service about this, “RAY” replied “WE ARE CASH AND CARRY AND IT IS YOUR RESPONSIBILITY TO ASSURE YOUR PURCHASE IS SUITABLE FOR YOUR NEEDS BEFORE YOU LEAVE THE PREMISES”. SERIOUSLY? Wouldn’t one think it is the store’s responsibility to load the correct merchandise? The merchandise was wrapped in cardboard and plastic – am I to open it to make sure they put the correct item on the truck? I’m totally disappointed with them. From what his email said, if you buy anything from Menards, open it, plug it in, check it out because “Its your responsibility to assure your purchase is suitable for your needs before leaving the premises”. I even requested a manager contact me – it never happened. I’ve requested phone numbers from “RAY” to call, the reply to that was “We are strictly email”? Really?

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colette ritter January 21, 2015 at 6:08 am

Menard’s treats their employee’s bad. My husband has worked for the company for year’s and has made many sacrifices at our famliy’s expense. His store got told at the last minute that their store wasn’t going to make profit sharing, which is a big part of his annual income. But in November their profit and loss statement showedthat the store made John Menard $1 million in profit after everything was paid. The financial ramifications will effect our family of 5 for years. I work outside the home just for health insurance because the insurance menard’s offersit’s ememployee’s is simply not affordable. As you can see John Menard doesn’t care about his people. So if you get bad service. ..cut the employees some slack. Horrible company to work for.

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Brenda Peech January 18, 2015 at 8:05 pm

I love Menards, but can’t go as much as I would like. I was there yesterday I saw the moible cart, I thought I’d be able to stay and shop, but a man got there 1 minute before I did. So I tried to walk with a push cart couldn’t very far, so I started to go check out and the man left the ride cart so I went to get it . After I did there was a woman that just looked at me. A few minutes later I saw her with an old man standing beside her she, she was getting it for her. I felt so bad , If I didn’t need it I would have gave it to him, but with my legs I can’t walk far P.A.D. and last Feb, I fell and broke my right ankle in 3 places and it’s still swollen and hurts.
So I know you or any other store doesn’t want that and then someone to sue. So I hope you put more cart’s in the store . I’m in Owensboro, Kentucky there’s so many people that needs one . Please think about it. Thank You

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Phillip S. Polen January 17, 2015 at 11:46 pm

To whom it may concern,
I have a complaint or maybe it’s just an issue that needs a policy change. Any way this is my what happen tonight in your store at Forsyth Illinois. My name is Phillip Polen, I have been a good customer at this story for over two years and have spent several thousand dollars at this location as I am sure you can verify.

I was with my wife shopping this evening and saw a Christmas tree on sale, as Christmas is over it was on sale 50% off and we needed a new tree and I decided to buy it. I took the tag off of the tree and took it to the front counter to make sure that it was being sold with the lights and ornaments, The Assistant manager (Paul Bomstad) told me it was.

It was around 4:30 pm and I live in Clinton Illinois about half an hour away. I was driving my BMW and had no way to take it home that evening. I wanted to pay for it and come back early Sunday morning and in my pickup truck to pick it up. Mr Bomstad told me that would not be possible the only way I could buy the tree was to take it at that time or I could come back in the morning and if it was still there I could buy it then and take it with me.

I ask Mr. Bomstad if he could just set it in the back or just leave it where it was setting until in the morning since I was paying for it tonight. He said NO….. the reason he gave me was that lots of people paid for thing and never came back to get them ?????? I am still trying to understand that statement…

I always work with the Manager (Mark) but he was not there. Maybe I am wrong but I believe Mark would have probably took the payment for two reasons. 1st the tree is ten feet tall and not many homes have ceiling that tall and 2nd I am a good customer. People that get promoted to store managers understand people and have common since.
Mr. Bomstad was not rude but nor was he nice… just like most people that never become top managers just unconcerned and very much to the point. I have been self employed for over forty years and have over eight employs with four managers. I would advise you to keep a close eye on Mr. Bomstad, he is not a people person and if the truth were known I would bet most of the people that work under him do not respect him.

Sincerely

Phillip S. Polen

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Troy Lichtenberg January 17, 2015 at 10:18 am

To whom this may concern
My name is Troy Lichtenberg and I am a employee at the Fremont Nebraska store. I know that for every holiday, birthday and anniversary you send out something. Since I have started which was in July of 2014 I have not received anything. My address is the following
Troy Lichtenberg
*** West Main Street
Cedar Bluffs NE 68015

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Shirley Roth January 13, 2015 at 10:24 am

I was in your store in Columbia Mo. Saturday night to purchase one of the heaters that had been advertised on tv. We drove 40 miles to this store asked about the heaters and was told they were sold out. I asked if they were substituting any other heater and was told no, should have called first. True but I didn’t need to told that in the tone I was told, I said ok and went on shopping. Another employee was setting up the sale ad for the next day and it was the windshield wipers that we was interested in, he told us that as long as the sign was on the item they would honor the sale price. We went to the saw blades and asked where a certain one was located, that employee told us they were on sale the next day and couldn’t get them till then, when we did finally find them on our own the sale sign was up so we did go ahead and get some. Shop towels same thing. We get to the register and they didn’t ring up the sale price because the sale hadn’t actually started and we asked the cashier about the price and told him what the employee on the floor told us about honoring the price, he called the sup over and she was the most rude person in the building!!!!!!!! She informed us that the sale hadn’t started but they would go ahead and give us that pricing but you would have thought we had ask to rob fort knox of something. I asked to talk to a manager and she informed me she was the manager. We got home and the prices she put in was wrong. We drive to that store a lot and usually the people working are more than helpful, but that night had me very upset, I didn’t go looking for the sale items but since we were there and was told they would honor if the sign was up we took advantage. I don’t like being treated the way we were!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Rebecca Meyer January 11, 2015 at 8:21 am

I was in your Menards store at 5105 Integrity Drive Grand Chute Wi. on Saturday Jan. 10th 2015. I had seen a mattress that was a display model on sale. It was dirty and it would have needed to be steamed cleaned. I also looked at the same exact mattress and discovered that the brand new mattress was only 20 dollars more. I then asked one of your sales associates if he could give me a deal. I offered to purchase the display mattress which was filthy for 480.00 which was the price, if they would throw in the box spring. I also pointed out that it was only 20 dollars cheaper and it would cost more than that to have it cleaned. At first he said that he would have to ask the manager if he could make that deal. Then he said “My manager is too busy right now and wouldn’t have time for my question.” I told him to go and ask anyway. (Thinking this manager would WANT to have a purchase made” When the sales associate returned he said to me “My manager said absolutely not!” and turned around and walked away from me as fast as he could. I decided right then and there that Menards doesn’t care about making any sales. So you may want to contact your sales manager at Grand Chute Menards and thank him. I went to Sears Outlet store in Appleton and purchased the same mattress (only clean) and it wasn’t just one mattress it was two… When I am to purchase my stove, frig, and washer and dryer, I will remember how management at Menards treated me and I will go to Sears. Thank you for your time.

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