Menards Corporate Office

Menards Corporate Office Address

Menard Inc.
4777 Menard Dr
Eau Claire, WI 54703

Contact Menards

Phone Number: (715) 876-5911
Fax Number: (715) 876-2868
Email: Email Menards


CEO: John Menard, Jr.
COO: Scott Collette

Menards History

Menards was founded in 1962 by John Menard, Jr in Eau Claire, Wisconsin.  In 1969, Menard began to add manufacturing capabilities to the site including lumber and doors.  A distribution center was also added. In 1994, the post frame building division of the company was sold. In 1998, a second distribution center was opened in Plano, IL.  This was followed by 2 more distribution centers in 2007 in Holiday City, OH and Shelby, IA. Today, Menards has over 270 stores in 14 US states.  The Menards corporate office is still located in Eau Claire, WI.

{ 472 comments… read them below or add one }

Rick Weber November 24, 2015 at 12:23 pm

To Mr John Menard, Jr.
I doubt this will reach your eyes but I’m sending this anyway in hopes that it does.
Sunday, 11/22 was the first time my wife and I went to a Menard’s store (Morse Rd, Columbus, OH).
We will never go to a Menard’s store again. Why?
Menard’s does not appreciate our military and veterans who proudly serve and who have served their country.
I will therefore continue to take my business to Lowe’s and/or Home Depot. These two companies not only give me, a disabled veteran, a discount, but I am thanked for my service every time I present my VA ID card to them.
You, sir, should be ashamed for not recognizing those brave men and women who fight for and who have fought for, this country.
Thank you


Pat November 16, 2015 at 3:19 pm

After reading the comments-mine would compare to all the negative ones, so I’m not going to waste my time entertaining the readers. I am going to, however, spend 44 cents and write a letter to the CEO John Menard, Jr.
After reading “his” financial bio., I doubt he is going to care less about my letter-but it will make me feel better about telling him what “idiots” he is hiring. What I don’t understand is how a guy can be worth billions and give the customers the horrible treatment by his employees that have his name on their shirts. I would be livid as a CEO.
Whatever you do, DON’T go to the Millwork Dept. in Fremont, Ne., and expect “anything” but rude behavior from the “new dept. manager” PAT. Go to Lowe’s!!!


Roberta Nicholson November 14, 2015 at 3:17 pm

I bought a storm door and paid for it and wasn’t told it wasn’t in stock. I called and talked the manager and she wouldn’t do anything. This is crap to treat a customer like this.. There was another door in stock but they wouldn’t give me that door. I m not happy if you go to pick up a door they should be there or told otherwise.


Amy Tutt November 14, 2015 at 12:36 pm

I had a “Rebate #1000, 11% Price Adjustment, but I lost it. I went to the store to get a replacement, but they only have the Rebate #2000 adjustment forms now. Can someone PLEASE email me a replacement for the form I lost, before it’s too late for me to send it?
Feel free to call my cell number with any questions at 937/603-****.
Thank you so much!
Amy Tutt


pj November 18, 2015 at 11:37 am

Any Luck Amy. I am looking for the same thing. I went in asking for the end of October adjustment, and didn’t notice I was given #2000, not #1000.


stan November 3, 2015 at 9:23 am

your cashier Tory,on11-01-15 at grand forks nd,store. She was high on drugs at check out..told servives …but was told she had a doctors note…not a good sight…she had a chair and had a hard time staying on…you need to do something????


Davis C November 2, 2015 at 5:28 pm

Wow! I was going to tell my tale of your terrible service! Then I read so many on here! It is clear you could give a damn about people who make major purchases! It is also very clear you only care about your bottom line! As a small contractor that only spends about 15k per year at your store! This will now be ZERO! I have already refused a job because the customer wanted to buy their kitchen from you! Fortunately they have gotten rave reviews about my work, and decided to look else where! They were glad they did! They found the people at Lowes to be much easier to work with and more knowledgeable!


Dawn Joyce November 2, 2015 at 4:21 pm

We have worked for you several years escorting over size loads. We have always been paid in about two weeks. We have several outstanding bills now all the way from June 2015. We are owed money now in the thousands of dollars. I have made several calls, I was told “we will take care of it” , the check is waiting to be signed the person is on vacation that signs them, We lost your billings please resend, We need a W9 (which I sent again right away) among a host of other excuses. No one will help us. We have told them that we will need to go to court, and the comment made back is “We understand” We have always enjoyed working for Midwest Manf/Menards. We were also told that we would receive a check at the begining of the week Now November and still nothing. Now today more excuses. But they keep asking us to work more and that it will be taken care of. No one will help up. I would love to contact Mr Menard as I am sure he would not be pleased with this. If anyone can help please do. I guess court is our next option. I don’t want to go that way, but don’t know what else to do. When we have asked who is in charge of accounts payalbe we are told “I don’t know”, we asked whose your boss, we are told “I don’t know, there have been some changes”. REALLY


Tyler October 31, 2015 at 11:22 pm

This company has no idea what customer service is really about!! I wanted to pickup some insulation at the Burnsville, mn store. I called ahead of time because I didn’t want to have to wait around for an extended period of time to get someone to help me get this loaded. Once I got to the store to pickup my order they had sold my product to someone else and therefore could not fill my order. Leaving me with the only option to go to another store. I don’t feel like this transportation time and cost should land on me. I called and talked to the store manager Justin Marsters and asked for his help in delivering this from the other location. He told me no we will not and do not do anything like that for our customers. Thanks Menards for the “Service and Quality!”


K Baldwin October 30, 2015 at 6:58 pm

Purchased a shower stall from them in Wichita Ks and it never got picked up by the project manager. I called the store to have them return it to credit card and was told it was 5 days past the 90 day return policy so they would not refund it. I talked to the store manager who acted like he could care less.I tried to contact the corporate office but got sent to an automated phone system that does not give you an option to speak to a love person…….. speaks volumes to the extremely poor customer service you can expect. I highly recommend shopping at Depot or Lowes where you can get service after the sale.


Scott October 30, 2015 at 6:26 pm

I purchased 71 boxes of flooring from Menards in Findlay Ohio. Due to the amount, it was a special order. I picked up the order when it arrived, unfortunately they only gave me a partial amount, since it was wrapped on pallets, I fid not notice til I got home. I made the hour round trip to get the balance, I did not complain, I just took it and left. I brought the laminate inside to acclimate it for a week. I moved the contents of three rooms into one, tore up the old floor and started to lay the new one. Unfortunately the flooring had a defect, I called the Menards in Findlay and explained the situation to Mark a store manager and Tim an assistant. Mark agreed to give me $5 per bundle for my inconvenience, since I had to reorder the flooring again. When I arrived, Mark had left but Tim was still there, he remembered the conversation and started the paperwork. When I went to the courtesy counter, Josh the night manager refused to honor the day managers commitment. He offered only $1 per bundle and said take it or not. Needless to say, I refused. I am a man of my words and a representative of a business of this size should be too.


Sandra October 29, 2015 at 10:21 am

I had an absolutely horrific expereince at the Menards store in Yorkville, IL yesterday. I was going to right an indepth account of the humiliating customer service and extremely rude behavior of “JOE” the hardware manager. But, after reading all the other comments and horror stories on this website, I realize that there is no point in complaining. Everyone has had a bad experience with Menards and apparently, neither their management or coporate office care one bit about their customers…all I can say is, although I was a loyal Menards customer for 20 years, after yesterday’s abusive and rude behavior by it’s employees, I will NEVER again shop at a Menards store. I am going to Home Depot..I have heard that they at least give discounts to our veterans!! They deserve our support…NOT MENARDS.


James Taylor October 26, 2015 at 11:12 am

I wanted to contact the head of Menards to explain how utterly unhappy I am with the service I received from Menards while building my house. My father had used Menards to build his shop and his house and I choose to use Menards to build my 3950 sq. feet house. I don’t build homes for a living, so I counted on Menards to order me the correct materials needed to build my house using the blueprint. They ordered in the wrong amount of trusses for my house.The blueprint showed the trusses were to be 16 on center, instead I got 24 on center. I didn’t complain. I bought everything through Menards except the concrete. Menards sold me the wrong septic tank which caused it to crush in on itself and burn up a pump. I filed a compliant form and the company that manufactured the tank, repaid me for the tank, but Menards refuses to pay me for having to have it dug up and replaced again by the excavating company. Menards says I should of known. I’d like to know how I’m suppose to know, when the county inspector didn’t even notice it. The company that manufacturer the tanks said they look similar. The people working behind the building desk are the ones that are advising and ordering the tanks. They had the blueprints, they sell building materials all day long, they are the ones that are suppose to know. They clearly chose the wrong one, and I’m the one who is having to pay for their misguidance. I’m so furious that Menards sold me the wrong tank and now they don’t want to stand behind what their employees tell and sell to their customers. I would like hear a reply from someone who has authority. I always thought Menards to be a upstanding business who values their relationship with their customers, not one that points the figure away from themselves and who just doesn’t care about doing the right thing and stand behind their products and services. That was why I chose to build my house through Menards and not Home Depot or Lowe’s. I hoping I made the right choice. Awaiting your reply. Sincerely James Taylor


Kim McGinnis October 25, 2015 at 12:58 pm

I’m a war veteran and was wondering why you don’t give a veterans discount? Home Depot and Lowe’s give all veterans a 10 percent discount on all purchases. Speaking for all veterans it would be greatly appreciated. I would do more business with you if you would make the discount available. Thank you and can’t wait for this to happen I really like your stores and we just got one a lot closer to us but with the other places discount we get most of our things there.


CHRIS SEUNTJENS October 23, 2015 at 12:12 pm

I would like to add to my previous message. This is a huge deck. The 4 columns
hold up the second story of our house. We are afraid of the weight on this deck
may be causing a problem with the wood columns.

Thank you,

Chris & Irene Seuntjens


CHRIS SEUNTJENS October 23, 2015 at 12:06 pm

We have a problems with our lumber which we purchased from the
store in Ankeny, Iowa. It was pre-treated lumber that a deck was
built. The deck is ok. It is the 4 columns that the wood is splitting.
I have talked with our Menards — which is 5 minutes from our house –
but they refuse to send someone out to look at it. They did say
it is normal for some cracking. But ours is not normal.

Is it possible you or someone from the Ankeny store could send
someone out to look at this.

We are very good customers of Menards.

Thank you,

Chris & Irene Seuntjens
XXX SE 3rd Street
Ankeny, Iowa 50021


Bill October 16, 2015 at 4:25 pm

I’m not getting any response so I’ll try to leave a message here.

About 6 months I purchased a Patriot Lighting, Elegant Home Evolet 18 light chandelier. Recently, a soccer ball hit the chandelier and broke several of the light covers. I am having a terrible time finding replacement light globes/covers! The store tells me that though Menard’s owns Patriot Lightening brand – they can’t get glass replacement globes. The home office tells me to go to the store. I’ve called Partiot Lighting – nice little place in California – but its privately owned and not the Patriot lighting that provides the lights for Menard’s.

Soooo – I hate to throw away a nice chandelier because I can’t get replacement globes/covers…. Can you please help?


CP November 3, 2015 at 10:25 am

You should have received a manual or operating/connection instructions. Find that phone number in the manual which came with the light and call their customer service. Hope that helps.. I do that anytime I have an issue and quite frankly, that probably is where are you should call to get replacement parts and not at Menards. Good luck


John A. Burri October 8, 2015 at 11:02 pm

Hello ,I went to my local Menards today and wanted to leave some vote cards for a local artist that was taking part in Art prize 7 here in Grand Rapids Mi.Her subject was our son who was killed while serving in the Army .Spc. Eric T. Burri K.I.A.,June 7th. 2005 while in Iraq.. She entered a painting titled Hometown Hero. This was not just about the military nor our son. It was about that person you looked up to and called your hero. you got to sign their name to the piece.This was a painting 6 ft tall by 14 ft long. It location is in the Amway Grand Plaza Hotel here in Grand Rapids A well known location here in our town and well known event. When talking to a employee about this and asked to please place some vote cards in the break romm to encourage staff to vote for the young lady i spoke with had been down to the event and had seen the art piece. Well another staff member came by and said if I was to leave any of the cards arounf the store he would throw them out . I tried to ezplain what this was about and said I was not gouing to leave them around just wanted them to be put in break room ,after all this was about your Hero and he was from the area. Well the operson repeated ..they would be tossed out and would not put any in the break surprised i was at the rudness of this person and the lack of support by Menard toward something such as this, it tells me you have no support for any one we look up to as our HERIOS ,MILITARY ,POLICE ,FIREMEN and WOMEN How sad .Makes me want to take my business else where LIKE HOME DEPOT they care about their Heroes They even give discounts to Military . Feel free to google Artprize Grand Rapids Mi. or Hometown Hero by Pamela Alderman to see for yourself if you care.


Madelyn October 7, 2015 at 9:03 am

We just went to Menards the first day it opened here in Jeffersonville, Indiana. To our dismay, they had only two electric motor scooters for handicapped. I had one relative that could hardly walk, my husband is a veteran with parkinson’s. To offer one of the employees to push a person around is degrading from the standpoint that disabled people want to be independent as much as possible thus they prefer a motorized scooter. Please add a couple more of the scooters. Yes, some people take full advantage of the scooters when they could very well walk but there are many that truly need one. Thank you


John A. Burri October 8, 2015 at 11:05 pm

Please excuse typos my bad


Andrew Boardman October 4, 2015 at 1:19 pm

On 8/01/2015 my wife & I when into store 3240 tip city Ohio to order our kitchen cabinets granite they’re not the best guidance they were Erie Birch sold by value choice. When our cabinets arrived every cabinet was scrounged or net and I’m not exaggerating every cabinet so they offered to reorder them which they did in those were defective their solution was for us to take all the cabinets and piece them together ourselves! even though our installers had been scheduled twice we were not aware that we were going to have to piece our cabinets together to get the right cabinets that we ordered. We ordered our cabinets on 8/01/2015 and today is Oct 3, 2015 and just received 2 more repressed cabinets ! Now we have yet to order the upper cabinets because we are leery of this happening again ! We have told installers to put our job on hold again to see what’s going to happen ! I feel the 1st order should of been scratch and dent free, the to receive the 2nd order in the same condition , we were not offered a discount all they offered was to give us all the damaged cabinets and piece them together as well as we could, plus reorder 2 more ! At this point I’m ready to return them and go with another company unless you can give us a better solution!
We shop at Menards Tipp City Ohio every weekend and if this doesn’t set resolved we will not be back


Andrew Boardman October 4, 2015 at 1:31 pm

Errors : guidance- best quality scrounge ~ scratched


Karisa October 26, 2015 at 12:17 pm

We had the exact same issue at the Manchester store in Missouri. We also received very poor customer service. I spoke to the manager the next day about this issue and felt like he could care less. They also put the damaged products back on the shelf to be sold to another customer. I have spent a lot of money with this company and to be treated like this is completely uncalled for. The corporate office also said the only way they could even help me is to write in a letter and I don’t believe that is right. I have wasted plenty of time on this problem to waste anymore time to wait for a letter back when they probably aren’t going to do anything about it.


virginia becker September 25, 2015 at 3:37 pm

The name on the badge says Edwardo-t he actions of this man at your bellevue,Ne store needs looking into. He is rude to cashiers – rude to customers and makes shopping at M enards a nightmare. When you complain to management- they say he is related to someone in your company and cannot be touched. How many customers and how many employees do you have to lose before you do something about him or his actions? I used to love shopping in your store.


Mr. Hrabal September 20, 2015 at 7:07 pm

I just wanted to write and let you know about an extremely unfortunate set of circumstances that I experienced at your Menard’s store in Plainfield, Ill. at 135th and Route 59 at 5:15 p.m. on Sunday Sept. 20, 2015.
I was returning for exchange an outdoor furniture cover which had fallen apart with less than a year’s worth of use to its name. Surely, something like that should last more than one season.
I was told by Sofia at the returns counter that I would have to have the receipt and asked if I had the receipt. Of course I did not. Do you keep all of your receipts for incidental items? I suspect not.
She said she would have to check with Maria the store manager. She in turn called Maria and Maria told her that absolutely not could the faulty outdoor furniture cover be returned for exchange without the original receipt.
I know that Menard’s has a machine in the store that can provide a copy of the receipt, but Sofia said that machine was not working and in fact was not working in any Menard’s store around the entire country. Hmmmmmmmmmm – what a way to run a business.
I left the outdoor furniture cover at the store to show a manager or a representative of the company that makes the cover, the shoddy workmanship that went into the cover, but Sofia looked and acted extremely disinterested. In fact she placed it right next to the garbage can as if that was where it going to be headed as soon as I left the store.
I know this letter of concern is likely to fall on deaf ears. I had informed Sofia that I was going to write but she re-emphasized that it is a very very strict policy with no exceptions – ever – coming from headquarters that NEVER EVER accept a return without a receipt. Oh come onnnnnnnnnnnnnnn. Really??? In these days when customers have so many choices and places to shop that Menard’s is going to adhere to a strict and cumbersome return policy? One would wonder.
We live in the subdivision right behind Menard’s, so we shop there frequently, but there is a Home Depot and a Lowe’s just a few miles down the road. It would be no problem to shop there. And perhaps that should be part of our plan in the future – all this hassle over an approxmate $60 outdoor furniture cover? Oh myyyyyyyyyyyyyy.


Anthony A. LoCoco September 18, 2015 at 7:08 pm

Menards delivered roof shingles to a new construction home site, the lazy driver without permission drove the length of a side lot which is owned by the municipality not us and caused mud/ruts as it rained for the past 8 hours. Very ignorant delivery staff…


Jim Kenney September 17, 2015 at 10:45 pm

I drove 130 miles round trip to buy a $1,000+ sliding patio door and a screen that goes with it. It was a special order and we paid at the service counter and were given our receipt and told we would get an email when it arrived. We received an email 10 days later that states “your ordered has arrived at the Menards Sedalia, MO store (where it was bought). A few days later we pulled our trailer again 130 miles round trip to pick the door up but when we got there, were told that only the screen had arrived and that anything ordered along with the door was considered a special order thus the email. Even though I paid ONE ticket with ONE credit card bill, it was considered multiple special orders. The general manager John would do NOTHING to help us except send a very lame email to me saying the wording “allocated to vendor” on the email I received meant the full order had not been received. How would ANYONE know what Menards internal system wording means? They offered to deliver the door to me for $149 adding insult to injury. I will pick the door up when it arrives and that will be the very last time Menards will see me or my family in their store. I cannot tell you how dissappointed we are with Menards arrogant attitude. There are many choices and places to spend your money. They’ve apparently forgot what got them to this place.


Lauryn September 17, 2015 at 2:27 pm

I purchased a LG refrigerator from your Franklin WI store. We had never shopped at Menards before. After our experience we will never purchase a large item, have anything installed, or get any services from your store again.

Along with our refrigerator we purchased your 4 yr service plan. For $99.97 we have come to find out it is a waste of money. Apparently you have no repair services for the appliances you sell. Let me start from the beginning and give you the details of our experience.

When the two gentleman arrived with our delivery they were completely unprepared. They were unfamiliar we the product. The delivery required the doors being removed from the refrigerator. They did not have the proper tools and had to borrow them from our movers. When the doors were removed they damaged the water line causing the refrigerator to need to be replaced…Ill get to that shortly.

The manager was then going to send someone to “repair” the fridge. My husband and I were ok with this until we realized there were no repair men? It was the manager that came and he was unable to fix the damage the delivery company had done. Now we had to order a new refrigerator because that was the last one in stock. It would take 2-3wks we were told.

I called to schedule the new delivery and had to speak with Danielle again. She was rude over the phone. She was unable to schedule the delivery until it arrived. I was very understanding of that. I was told I would be called when it arrived. It was going to ship 5/19. I called the store on 5/20 because no one had called and I had been without a refrigerator for 3 wks. I was told “it came in a couple days ago”.

I will continue to discourage people from purchasing large items. I have also told people your service plan is a scam because you don’t have any service people to fix things.

I will buy my appliances from Best Buy and Sears like I always did before. It was a mistake to trust your store.

Please don’t let this happen to someone else.


Ken Palmersheim September 13, 2015 at 6:15 pm

I am very dissapointed with the minimum number of GAreen Bay Packers magnetic NFL Football Schedules received by your Hudson store, and the fact they were so late in arriving. We were not able to obtain ou Packer and Viking magnetic schedules and are very discusted with Menards. In the future we will be shopping at ou local Home Depot exclusively.
Ken Palmersheim
* Brighton Path
Hudson, WI 54016
Phone 715-381-****


Dave September 11, 2015 at 11:32 am

I order flooring because Menards didnt have it in stock! 31 boxes told it would be here in a week STILL hasn’t got here was told to go to another store and get i said no have it move to the Mishawaka store an was told no way i called corporate office and all you get is a recording and all that does is piss me off even more!!!!!!!!!!!!!!!



jesse jones September 10, 2015 at 11:23 pm

People contact the Better Business Bureau in your area, they will get you results for your complaints.


Hope September 9, 2015 at 11:16 am

Well it’s been 3 days and still have not heard anything from menards!! So does anyone know who to call and get some answers??? I had the worse experience in Woodstock,Il and Crystal Lake,Il. I would like a full refund for the equipment I bought seeing know one has contacted me and resolved the issue with this 500.00 powerwasher!! I will take my money to Lowes I know there equipment won’t break after 3 times of using it!!



Is there any human decency? September 7, 2015 at 7:29 pm

To Whom It May Concern:

I am writing this in regard to a horrible experience I had at the Menards on the South side of Des Moines, IA on 14th Street. I am a first grade teacher, and I have taught in this area for many years. I am familiar with the families and children living in this area, and I have always felt comfortable shopping and working in this area of Des Moines. My family lives in a suburb of Des Moines, and my children attend school in said suburb. On August 4th, 2015, I took my youngest son with me to purchase some light bulbs and some drawer pulls from the Menards on 14th Street. I went to this store because we also needed to visit Target and Hobby Lobby. Both of these stores are located conveniently near the Menards on 14th Street in Des Moines. Sadly, this was a horrible mistake!

My son is 11 years old, and he is very responsible and mature for his age. I allowed him to look at pocket knives for a few minutes while I looked at drawer pulls several aisles away. After several minutes had passed, he took his phone out of his pocket and texted me to see where I was in the store. I texted him back. He brought a pocket knife over to show me, which I purchased for him. Some of you may think this is a dangerous thing for an 11 year old. However, my son has a collection of them he started after receiving one from his great-grandpa. We have rules concerning the knives, and he has always been very careful and responsible in following these rules.

After we checked out, we were stopped by a woman and a young man in plain, street clothing. The woman smiled at me and said hello. I thought maybe she was taking a survey or something. I wasn’t sure. She asked my son and I to come back to a room with her. I asked her what this was about, and she didn’t answer. We were made to feel as though we had no choice, and I didn’t feel in danger, so we followed. Once we were inside the room, the woman in plain clothing and the young man asked my son to empty his pockets. He did. All he had in his pockets were his phone and his ear buds for his phone. A manager had stepped into the room at this point. I asked what this was all about. They started telling me I had to understand that lots of young kids shop lift from their store. Clearly, my son had not. There was no attempt to apologize or make this right with my son or me. The only items we had on our persons were the items we purchased and had a receipt for. The woman, Kim Salagdo, had a very smug smile on her face like she was justified in wrongly accusing my son. They told me they saw him put something in his pocket on camera. I explained to them that he had taken his phone out of his pocket to text me. Then he put his phone back in his pocket. Later, he explained to me that his ear buds were tangled in his pocket and made it hard to put the phone back in his shorts pocket. The young man, Hunter Ogle, looked a little worried about what was happening. The manager, Kevin Harris, made no attempt to make this right with me or my son. I told the manager my son is a straight ‘A’ student who is in the Gifted and Talented program. I am a teacher, and I know that no child is perfect. HOWEVER, as a mother – I felt very protective of my child at this point. He had done nothing wrong. He was close to tears and this manager and these store employees were still detaining us – for what reason?? They had none, other than the fact they were wrong & obviously didn’t know what to do next. I told the manager I had worried over all of my children since the day they were born. I put the plastic plugs in electrical outlets. I put blind cords up high where they couldn’t be reached. I put drawer stops on all the kitchen and bathroom drawers so they wouldn’t get to anything too sharp or dangerous. I sent them to church camp and prayed and prayed they wouldn’t break an arm or anything while they were away from me. I always made sure they were buckled into their car seats tightly. Finally, they are getting older and I feel like MAYBE I don’t have to be so wary about all the dangers lurking in the world. THEN, I take my child to Menards to buy light bulbs, and he is traumatized by 3 store employees over something HE DID NOT DO! They did not apologize. They did not make any attempt to tell him it was okay or he didn’t do anything wrong. They only tried to cover for their own poor judgement. I should have called the police and insisted they show the police the alleged video. I did not want to traumatize my son any further, though. He was already shaking and close to bursting into tears. He had never been in any trouble before, and he had never been around people like that. They were rude and unkind. They did not even try to fix the mistake they had made. I tried to call Gaylynn Heckman as Kevin Harris said Mr. Heckman is his boss. However, I have left several messages and have not received a call back.

I’m not sure what can be done to make this right. My son will never forget this experience. At the very least, I would expect these people to apologize to my son. He is a good child who always tries to do the right thing. As I stated earlier, no child is perfect and I am aware of that. However, should Menards be able to treat people like this? Should Menards be allowed to herd my son and I into a back room and detain us like criminals when we clearly had done nothing wrong?? I do not think so. People make mistakes. Obviously, these 3 employees did. At my job, when I make a mistake – I am held accountable for it. I am asked to fix it or at least to act regretful. These 3 employees of Menards took an unfortunate mistake (on their part) and make it so much worse with their smug attitudes and unwillingness to admit they were wrong. I DO NOT have to understand that lots of children steal from them. It was NOT my choice to open a store on the South side of Des Moines on 14th Street. I only chose to shop there once – NEVER AGAIN.

Another aside, my husband and I recently remodeled 2 bathrooms in the farmhouse that belonged to my grandparents. We spent a great deal of money at Menards. This fact makes me sick after my son was treated so badly by Menards employees.

I will continue to tell my story and contact Menards in any and every way possible until I get a response.

Thank you.


Minnie September 10, 2015 at 2:31 pm



Kade Ja-Latefah October 6, 2015 at 7:34 am

Probably not. John Menard had a felony charge for driving toxic waste in his personal vehicle to dispose in his household garbage among several eco charges. He doesn’t care!


Hope September 6, 2015 at 11:59 am

I would appreciate either the president of Menards or the owner himself to contact me!!! I have never been so frustrated in my life with Menards my husband and I have been loyal customers to Menards for many years, up until today!!! We have purchase many items for our house to fix it up among other things!!! Recently this summer I have purchased a 500.00 power washer for my work and a 200.00 yard trimmer for both of them takes gas to run and each item. I have had issues with and if u take it back to Menards they will not replace it they tell u once u add gas to it!!! So how to you use a piece of equipment if u don’t add gas to it really!! There answer is well here is a business card take to to a place if they can’t fixed it we will replace it!! But u have to pay another 50.00 bucks on top of what u already paid at the store for them too even look at it and if they think its k or have to change a part the money comes out of the customers pocket not Menards or the company name that is on the product!!! I have shared my experience with a lot of my friends and family and I have been told to start shopping at Lowe they won’t give u the run around!! So my advice to all of u don’t ever buy a anything that uses gas at Menards because the store manager will not help you they just give u the run around!!!


Clyde September 2, 2015 at 5:37 am

I was over charged an dam trying to get my money back but the most I can get is a voucher for my money I think the owner that makes this policy should be in jail for theft , that is what Menards would do to me if I took from them I now am a Lowes shopper and happy with them


Jim Riddell August 31, 2015 at 1:53 pm

I recently was at your store on August 21, 2015 to purchase 14ft rustic decking boards to finish my deck that I built. I went to your store in Sandusky Ohio and bought (7) 14ft composite decking boards. This store is 1/2 hr away from where I live. When I got home I started placing the boards down and realized that the 14ft board that I just bought was short. It was 13′ 11 1/4 long. I made a call to the Sandusky store and I talked to a manager named Julio. I told him my problem and asked what he could do for me. He told me to bring the board back to the store and he would replace it. I told him I was at your store, purchased over $4000.00 worth of decking material and you want me to come back to your store to get another board. It’s 1 hr round trip to the store and back. Here is the kicker to this whole ordeal, JULIO told me that it’s MY responsibility to measure every board to make sure all the boards are 14ft. Are you FUCKING kidding me!!!! I told him ” are you going to pay me for my time to measure every board I take out of your store. I told him to give me the corporate number that I wanted to talk to the head guys and tell them they have to train their managers people skills. I’m sure every one who buys wood from there measures every board they pick up. NOT!!!!! I love to shop at the store but your managers need a kick in the ass for people skills. JULIO should be demoted to a cart pusher outside


Matt Bond August 30, 2015 at 2:10 pm

I have traded at your store in Portage MI (Mall Drive) for over 20 years. Had a handyman business most of that time. The store in Portage is one of the smaller buildings but I loved it. I could get in, get out, and consistently found good values. Most impressive is, over the years this store has had great staff, friendly and usually knowledgeable. The store is closing as a second BIG store in town is opening. I inquired about the staff and many are going to the new store (Gull Rd) but some are going to other stores (West Main and Three Rivers). I am writing to say that the current store General Manager (Joe Alston) is one of the finest people I have ever met at Menard’s. He is really well liked by his employees, super helpful to customers and for crying out loud, that man is always doing something, stocking, cleaning, or something. What a leader! I am troubled though, as I asked around I found everyone had a new assignment but the staff tells me Joe does not. I know you gave the new store GM to someone else. But I hope to God you give this fine individual an opportunity to move up in your organization. It would be a travesty if he leaves Menard’s.


Michael August 30, 2015 at 1:54 pm

Where do I begin???
On July 24th I began the process of ordering kitchen cabinets and countertops from your company, and strongly regret doing business with Menards. Your company has caused my family to go without a kitchen now going on SIX WEEKS! It truly has been a nightmare! Upon receiving cabinets and countertops, which by the way some of the cabinets sat at your distribution center (DC) for over a week before I decided to speak up at the Port Huron store to get them delivered. Then when the cabinets and countertops were delivered to our home, and I started to place cabinets in the kitchen I discovered the layout wouldn’t allow for door/draw pulls on any of the cabinet corners. So, I contacted the Port Huron store asking why this wasn’t discovered when I was giving dimensions to your cabinet sales associated, and was simply told mistakes happen. WOW! So, I redesigned my kitchen and swapped a couple of cabinets, and added fillers to allow for the door/draw pulls to be put on the cabinets. Which, by the way, your company made more money and I lost money cause the cabinets I exchanged were more money than the ones I received but never seen the difference of the amount. Then when I was checking the dimensions for the countertop I discovered the countertop for the sink, which has 2 miter cuts, were either cut incorrectly when being built by your company (Midwest Manufacturing) or the wrong dimensions were given by your sales associate when placing the order. Then I also discovered one of the countertops were damaged. So, long story short, I had to have the countertops reordered where they are now sitting at your DC for 3 days! So, while waiting for the countertops, I began opening the boxes for the upper/wall cabinets and guess what? The very first box I opened up the cabinet was smashed. So back to the store again to remedy this problem, or as you probably call it, another mistake! Then I opened the other wall cabinets to find 2 of them were not even assembled correctly at your company (Midwest Manufacturing). So, I had a choice, do I go back to the Port Huron store, which by the way is almost 14 miles each way, or do I add the glue and staples and fix them myself? Guess what I chose to do? I fixed them or assembled them myself! Maybe I should charge Menards for my services. Now that I have given you a glimpse of what me and my family have been going through because of Menards so-called mistakes, I would like to know why I should ever shop at any of your stores again? Your company and its associates, at least at your Port Huron store are horrible when it comes to meeting the needs of your guests/customers. On a closing note, if anything else goes wrong, or if one more MISTAKE happens and causes me and my family to go without a kitchen in our home, I will return every last piece of countertop and kitchen cabinets for a full refund in cash!


Scott Eavey August 29, 2015 at 8:13 pm

Poor Customer Service and Poor Management at the Menards store on 8505 DELTA MARKET DRIVE in LANSING, MI 48917

I have been coming to this Menards in Lansing for many years with excellent service and spending a lot of money. The past year the store has been declining in service and store management. I have reported issues to upper management and into deaf ears. I was in again today August 29, 2015 with more issues with customer service. I need to talk to someone that will listen. The assistant store manager (Matt Lipp) is one of the worst mangers that I have seen at Menards. I asked him about reporting my concerns to Menards Headquarters and he said he did not know how to contact them. At that point I knew he did not care and was too lazy to assist a long standing paying customer. Matt Lipp does not have the communication and personal skills to be in management. He should be at a job where he has no interaction with customers. I asked him to have his General Manager (Andrew Ward ) call me and he said that he may or may not get back with me. What kind of manager is he representing for Menards. I told him you always follow up. Period. I then left and contacted Menards Headquarters. I need someone from headquarters to contact me about my issues. I believe there are a lot more dissatisfied customers that are leaving Menards shopping at other stores (Lowes) for our items. It will cost you in the long run. Menards needs to look at this store for new managers that care like they used to a few years ago. Please have someone contact me from headquarters that cares and I can discuss my concerns.

Sincerely, A just want to be heard Customer


Clyde September 2, 2015 at 5:26 am

It the same way in south bend,In no help just avoid you and think this will solve the problem corporate is just as bad the won’t give a phone number to talk to anyone that could help I am a lowes shopper now


Jerry Stoker August 21, 2015 at 5:35 pm

I am a very mild mannered person. But you are making me extremely mad!! I was handed a stack of complaint forms to fill out which I have done. When i was handed them the guy told me good luck. I talked to the store manager she told me to call corporate which evidently talking directly to the customer is something corporate does not do. She also gave me the number to card services instead of corporate?? Your corporate line says customer service is #1? I have to ask is it? I spend a lot of money in your store. I am handicapped and there is no way i can make it walking through your store. i am not the only one. Not always but most the time when the 1 Electric cart that you did offer your customer is available when i get back to park it there is always someone waiting to use it. Why only one with the money spent at your store you can afford to treat your handicapped shopper better. your company is the only one in our town that only has one electric cart for its shoppers The store I shop at is in Elk River Mn. I do not expect a email because so far you have been elusive when it comes to addressing in person my concerns. All the cards i filled out in the last 6 months have gone unanswered so i would not expect anything better from you at this point. Also after have a severe back injury i notice when employers put the employees at risk of injury. Your company is the only company around that still has them pushing stacks of carts into the store by hand. You are aware 1 injury and what could end a persons career and even a expensive lawsuit could buy a electric cart pusher to assist your works. To sum up it looks like it may not only be the customers you truly do not care about but your employees well being also!!!


peter boyko August 19, 2015 at 8:08 am

Mr Conners

The problem, which you don’t seem to comprehend Even though I have repeated stated our aim and Urgent request was to identify the bugs that Were released into the car my wife was driving From a bag of corn products purchased at Menards.

I have repeated told you and others at Menards And Wisconsin that primary concern was to identify The bugs to determine if they were threat to My wife’s safety.

In turn you and others went out of the way to avoid Helping determine by destroying evidence that Could help identify these bugs and going so far As instructing managers not to assist because It could somehow make Menards responsible.
If this was a criminal case, you would be prosecuted For obstruction.

Menards is responsible for selling this product That was expired and apparently knew that larva In those bags would mature if they were kept And sold past the expiration date. At minimum Cooperation was the right thing to do.

Fortunately we have been assured by the health Dept, no thanks to any of you, that those billbugs are no threat to my wife But only a nuisance and a pest.

This answer could have saved days of agony for her if you and others at Menards were cooperative rather than obstructive. You all should be ashamed of your behavior,

I don’t need to file a law suit, as you suggest, to have the car cleaned as it’s a waste of my and her time to chase a few dollars.

But I will spend my time bringing this episode to the Surface so others don’t to go through what my wife has gone through.

Cc: Mr Menard, Jr.


lee August 18, 2015 at 3:50 pm

Why Doesn’t Menards Give Discounts To Veterans?
Home Depot Gives Discounts To Veterans
Old Country Buffet Gives A Discount To Veterans


Bernhard Fokken August 16, 2015 at 4:51 pm

Having been a long time customer of Menards and the rebate program, I have always received my rebate refund in about a month however I now have rebates going back to last April totaling $129.10 which haven’t arrived in the mail. Some of these were sent in to the rebate address within the past month so I wouldn’t expect them yet but the ones that I mailed between April and July 1st are the ones that ‘m concerned about. I have all the purchases and amounts documented so if you need this documentation, please email me at the address above.
Thank you,


Eric myers August 16, 2015 at 9:56 am

Take your business elsewhere. I waited 35 mins for someone to help me get a toilet and had them paged four times. The man was mad at me because I need help and he had to do his”job”. I showed him the toilet I wanted and he replied it is out of stock. I said can you check and if it is I will pay for it and pick it up later. He was in discuss and said follow me, he checked and said they are out of stock and it will take a month to get in. I said ok I will take it. Then, he told me that he had other customers here and I would have to wait, after waiting 35 mins. With a smile on my face I went to Home Depot.


Jill August 13, 2015 at 4:01 pm

I have also been a customer of Menards forever, however, that will be changing. Last evening I went with my daughter to pick up her new vanity & sink that were ordered online as we were pulling up into the yard I noticed that the reciept stated a 40in in base which we ordered a 32in. The sink was also larger then ordered, my daughter went back into the store to talk to customer service about the error. Upon her surrprise the General Manager Timothy from the Cambridge MN store told her that she apparently ordered the wrong size & charged her a stocking fee of 48.00 for the sink & 117.00 for the base, he was rude & pretty much told her she was stupid for not checking the reciept before she left the store. My daughter who is 27yrs old & just bought her first home left the store crying so I’m extremly angry, I immediately went back into the store to ask to talk to the manager. A manager from the plumbing dept came over & said no problem, it sounds like we wrote down the wrong size. Then the gal that was suppose to make the correction said I can’t do that so I waited 10-15min for the General Manager to reappear. When this Tim person came to the front counter he began being rude to me & just couldn’t believe any one wouldn’t double check the reciept. I reinterated that why blame the customer, how about the employee & stated it wasn’t like we took it home & said whoops we ordered the wrong size, we were picking the items up & noticed!!! I have a lot of influence in this community & don’t want to use this as a threat but they are the only game in town with no competition & I will bash Menards until they make it right!! The final answer from the GM Tim was I will take a copy of this receipt & talk to the employee to see if he will say it was his mistake. I said, nothing like passing the buck to your young employee that will say just about anything to save his job, after all you are the GM & make the decisions. Unbelievable!!!!


DO NOT ORDER ONLINE FROM MENARDS! August 12, 2015 at 12:11 pm

I was charged a 25% “storage and handling fee” on my return. Who does that? I can understand not being refunded the shipping but I cannot understand why I would pay Menards to put the product back in inventory. I PAID Menards $35.59 to put returned merchandise back on their shelves. I purchase online frequently and NO company (Home Depot, Lowes, Amazon, Best Buy, etc.) deducts from the refunded amount for “storage and handling.” Then to add to my dissatisfaction, Ray their CSR gave me a one line response to my email, “All online if returned carry a 25% restocking fee.” NO apology, no “I’m sorry”, no “we want to keep you as a customer and what can we do to make this right?”. Menards — get with it. NO ONE CHARGES A RESTOCKING FEE! Your CSRs should be trained in customer service. They don’t care if they lose customers. No wonder John Menard, President is the 68th richest person in the U.S. I will never shop Menards again.


Judy August 9, 2015 at 8:17 am

I ordered a gas range from on July 7, 2015. Before making my choice I spent 3 weeks deciding what I wanted. Of my specifications, I wanted self-cleaning and the broiler in the oven. Because “nobody” has a large variety on-hand, you’re almost always required to order online or take what’s available. Sight unseen. I kept going back to Menards because we shop there a lot (until now) and they had the best price. The range I wanted was a GE, Black, Slide-in, self-cleaning and every time I searched it would bring up 10 options. I could go right to the one I wanted because I remembered the last 7 identifying model numbers. Because I would choose self-cleaning, none of my choices were manual clean. However, once I made my purchase, everything changed from there. The model number on my receipt dropped a “zero” and I now have ordered a manual clean, broiler in the bottom range. I didn’t notice the dropped “zero” at all. I know what I ordered. It was supposed to be delivered to the store July 20th. I had received a progress bar in an email once my order was placed but there was no change from that point on. On July 21st, (Tuesday) I stopped at the store to see if it had delivered and I just wasn’t made aware. No, it was still showing on order, 14 days later. The guy at the counter suggested that I email the vendor so I did, immediately, and got a response fairly quickly that the range had been on back-order and was now being processed to the delivery agent. It was expected to be delivered to the store on Friday or Monday. On July 23rd the progress bar went to “in transit to the store”. It was delivered to the store July 27th and I picked it up July 28th. Now, they don’t install “special orders” so I had to pay someone to install it (along with the new connection hose) on July 3oth. Once it was installed I was telling the installer my reasons for choosing this range. Self-cleaning, Broiler in the oven, and he pulled out the drawer and the broiler was in the bottom, therefore, the range was manual clean. I called the store and they refused to take it back, it’s a special order. The department manager was berating me for ordering the wrong stove, telling me I should have checked my numbers when I ordered it, it became my mistake. Finally, the next day the General Manager of the store called and offered me a comparable range, for $50 more because the range I had ordered was discontinued and no longer available to order online. I would have had to pay someone to disconnect the range I received, load it myself, take it back to the store, unused for 2-3 weeks (the old range is long gone) until the replacement came in, pick up the range that I didn’t really want, buy another gas hose connection and pay someone again to connect the replacement. REALLY??? I’m stuck with a gas range that’s manual clean and the broiler in the bottom. No wonder you can’t post reviews on Menards web-sight. No longer a Menards shopper.


linda morris August 6, 2015 at 1:44 pm

Ad said “buy one get two free” but was charged for all three full price. Receipt states to e-mail them but my e-mails bounced back as spam. Tried to call their corporate office but the phone rang until I got a busy signal. Called back to ask if I could make a complaint and got stuck in their robo “press this number for…”. Did that but got more recordings. If I wanted to complain, to send in writing.
Had it! For $5.00 they over charged, I spent over $50.00. Will be returning EVERYTHING I bought. Want my money back and not going back.


mike August 3, 2015 at 12:07 pm

I recently went to Menards to buy a saw I open the box for the song and compared the blade that came in the box with another blend that cost 99 cents I wanted to purchase the $0.99 1 but I didn’t know which was which so I put them back in the box both blades handed it to my boss clearly on video and told him I don’t know which blade is which I put them both in there so he could take him out when he went to go cash out and ask which is which and pay for the other well slipping his mind to take the other one out he paid for it and we left 30 seconds later walking out the door security runs up on me like I’m a criminal when we’ve spent hundreds of thousands of dollars in their store for $0.99 blade they then took me into the office took my ID had me standing in embarrassment for a simple mistake and extorted me for $50 and said if I did not pay $50 on the spot for a simple mistake of a 99 cent blade that they would call the police and charged me with theft so I got home and called corporate and explain to them that I’m not even the one who checked out and it was an honest mistake carpet was very rude and notified me that they do not care what happened that I am lucky that I am still able to shop with Menards I didn’t notify them that they’re losing my bosses account who spends about 150,000 dollars every 6 months and are losing all of his partners accounts and are losing my account she then said that’s fine and they are not willing to do anything for me and thank you for paying the $50 I hope it was worth it on there and cuz well 50 dollars is nothing to me I was more embarrassed by the way I was treated they are losing hundreds upon hundreds upon hundreds of thousands of dollars in yearly revenue over a simple mistake I’ve accidentally walked past Walmart registers and target registers with a bottle of water or something stupid like dog food on the bottom of the cart and they simply tell you hey you forgot to pay for that they do not take you to the front desk and extort you for $50 it is ridiculous it is b******* it is embarrassing and in the end it is their loss


Kade Ja-Latefah October 6, 2015 at 7:46 am

Nobody ‘forgets’ to pay multiple times!


Rod Termini July 22, 2015 at 1:19 pm

I have been a customer for many years and this is disgusting from what I am seeing and what happened to my parents. If Menards don’t want to take responsibility on these rebate problems then whoever is handling these rebates should be fired and the money returned for the products people have purchase with these rebates


Rod Termini July 22, 2015 at 1:17 pm

Watch out with there rebates. They don’t answer emails and haven’t been given people there rebates that they are owed. Had to file a complaint with the better Business bureau and now going forward to the Attorney General’s office and then to the F.B.I. offices. Someone going to get fried on all of this.


Chris A. Karambelas July 21, 2015 at 5:27 pm

Dear Menards,

My family and I have been longtime customers of Menards. We loved going to the one in Melrose Park, IL on North Ave. right before 1st Ave. Ever since Handy Andy closed its location on Harlem and Diversey in Elmwood Park we have been going their since. Today we were supposed to receive an order. We ordered 53 bags of “S” Type Mortar and a 4′ x 8′ , 1/4 inch piece of Sheet Rock. It did not get here. We waited patiently from 7 a.m. to 1:30 p.m. No call about it being late, nothing about the order being cancelled, or anything about it being delivered another day. We went back to the New Store on North Ave. In Melrose Park or it could be Northlake I am not sure. We went up to the Customer Service Desk. The ladies who helped us could not be nicer. After asking for a refund we were told to wait a few minutes so they could find out what happened. We were then told we would get the refund. While waiting for it to go through we asked what had happened. She said they did not tell her and that we would just be given our refund. I could not believe it. They seemed just as confused as we were. A manager swiftly walked by after hearing about our situation and we did not see her again. I hate this New Store and I loved the Old One. I have not ever been treated so strangely in a hardware store in my whole life. Sometimes when a store gets to big for itself it can not handle itself I think that is what happened here. I will never go into a Menards again. I really like going to Ace Hardware. The thing is they do not have all the materials I am seeking when fixing my home. I want to make it very clear that the name on our order form is just the name of the person who helped us make the list we needed. After we obtained it someone else helped us and put it through the computer. And then we paid for it at the register. I do not know what happened? Today is a sad day.

Chris A. Karambelas


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