Menards Corporate Office

Menards Corporate Office Address

Menard Inc.
4777 Menard Dr
Eau Claire, WI 54703

Contact Menards

Phone Number: (715) 876-5911
Fax Number: (715) 876-2868
Website: http://www.menards.com
Email: Email Menards

Executives

CEO: John Menard, Jr.
CFO:
COO: Scott Collette

Menards History

Menards was founded in 1962 by John Menard, Jr in Eau Claire, Wisconsin.  In 1969, Menard began to add manufacturing capabilities to the site including lumber and doors.  A distribution center was also added. In 1994, the post frame building division of the company was sold. In 1998, a second distribution center was opened in Plano, IL.  This was followed by 2 more distribution centers in 2007 in Holiday City, OH and Shelby, IA. Today, Menards has over 270 stores in 14 US states.  The Menards corporate office is still located in Eau Claire, WI.

{ 376 comments… read them below or add one }

Ken March 25, 2015 at 6:52 pm

I tried to order about $700 of chimney parts on-line for delivery to my CA address. Menards made it sound like my bank denied the charge so I called the bank. The bank says Menards denied the charge and here is the misleading message they provide:

We are sorry. Your payment has been declined. Please check the billing and credit card information you have entered on the order

Sounds like the bank denied the charge, right? Not according to the bank; they told me Menards denied the charge. What’s the story?

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MARTI March 24, 2015 at 3:38 pm

I WILL NEVER SHOP AT MERNARDS AGAIN, I FOUND OUT THE OWNER IS BACKING SCOTT WALKER CAMPAIGN, HE KNOWS THIS MONEY IS GOING TO BREAK THE UNIONS AND HURT THE MIDDLE CLASS!!!!!!!!!!!!!

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Laurie Nicklaus March 1, 2015 at 4:00 pm

I chose Menards store in Lima, Ohio to purchase new carpet in my living room . I picked out the carpet and the employee in the flooring dept said that they have 3 carpet installers that I can call about installation or I can chose whoever I would like . For the sake of convenience I went with an installer from Menards. He installed my carpet on 1/1/15. A few days after carpet was installed I noticed major flaws in the installation like , the carpet is not stretched tight, I od course am no expert but even I could see that he can’t tighten it because he cut it wrong and if he tightens it now he will cause problems in my bedroom doorways with no longer fitting, also at the other end of hallway where he put a seam it is already coming apart, it has only been 2 months since installation. He was called and came out 2 times to look at it and attempt to fix it , his only suggestion was to hammer a nail through my new carpet and into the wood to hide the pucker in carpet . What kind of solution was that coming from someone who is supposed to be a professional. He thought it all looked fine , so I then called Menards and spoke with the manager of the store he stated that they are not responsible for problems with the installation of carpet sold by Menards. So what sort of qualifications does someone have to have to lay carpet for Menards? I don’t understand why I wasn’t told when I purchased the carpet that if there was a problem that Menards would not stand behind the installer. I am so upset, I am a single mother who worked extra hours at work to save up money for this carpet and now I am left with a mess. I am getting no help from Menards nor from the installer. The Menards manager did say( as if this helped my situation )that in talking to the installer about my complaint that they found out that this particular installer is working full time elsewhere and only doing carpet on the side which is not allowed apparently by Menards, you must be laying carpet full time so my question is how much homework did Menards do when allowing this man to put his name out there for Menards customers to hire and allow in our homes. The manager stated that they have pulled his name from their list of installers so how does that help me ?I can’t afford to order another piece of carpet to replace the one in hall way that is a disgrace and will only get worse not can I afford to hire someone else to come in to fix this installers blunder . I walked in house with my 12 year old daughter and there the installer was shirtless , how professional is that? I have attempted to contact the installer after Menards states that the have talked with him asking him to call me and make this right and he never contacted me so today I texted him and explained my problem with his job again and he stated he already came out and he states that his job was done satisfactory and there is nothing he can do for me . Well I still have to spots where it is pulled tight and it is already coming apart at the seam. Please Menards make this right. I am so disheartened because I chose Menards over and over again for my purchases ,over a competitor right across the street . If Menards chooses to not make this right , I will never set foot in your store again and I’ll tell anyone that asks exactly why I don’t.

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Kathleen Hamernick February 24, 2015 at 4:28 pm

I went to Menards today in Valparaiso, IN; I go there every week for many of needs around my house; even though there is a Home Depot across the street; I have been supported of Menards. I went in there today to get a carpet rake; I spoke with Brenda and she acted as though I really annoyed her by asking her a question; throwing her arms up in the air; saying I don’t know; I don’t even know what it is and I said it said on line you have it in stock and she said well do you have a SKU number in a loud an annoying voice; and I said that I will go find it myself; I should have know be cause the week before; she had an issue because I asked her where carpet tape was; she kept following around the store until I found what I was looking for; I told her I no longer needed her help and to stop following me; since she clearly did not want to help me. Then I go into an isle for cleaning products and I hear this employee telling 5 other employees about our incident; I interrupt and ask her if these are her supervisors and then they all disburse and she tells me NO! but I can go get you one; I told her I can find someone myself. She proceeded to go get some one telling me to follow her which I would not and I proceeded to the check out and called for a manager myself. She came back with the same manager that another employee called for me. She wanted to hang around and I told Mark; I want to talk to him without her around; she is loud and very rude to customer. Mark apologized and ask for my name. I don’t know that I will continue to shop in this store with this person as rude as she is; I have never met anyone like her. I would think that if you don’t know something you would say I am sorry let me find out if I can find someone who knows. This is the second time she has been rude while I came in this store for help; at this rate your employees are clearing sending you customers to Home Depot across the street by being unable to help or give good advice to customers; too bad since I liked shopping there.

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Sean Manuel February 22, 2015 at 5:48 pm

Hi My name Is Sean Manuel I worked at the Menards Chicago IL, North/Kostner. I was a great worker started it out as a Morning Stocker One of the good workers that always got his work done. But i was wondering I defected a box cutter out. To use to do my job yes it was a Cutter that the policy didn’t qualified but I use my cutter for many more activities I had to work on. Yes it was wrong doing of my actions but I was one of the top workers in i thought i deserve a second chance, to get suspended or just a Warning Maybe at the same Menards or different Location. I reccently applied to a different location in i was in the system as theft when Really wasn’t stealing. I was wondering do I deserve to be in the system as theft or do I deserve a chance to redeem me a career at Menards.???,, Which is one of the best jobs i had.

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Jodie Epperson February 22, 2015 at 5:03 pm

I decided to purchase the Padre Nail Head living room set. I first went to the store on 120th and Dodge Street where I noticed they had the love seat on display. I ask to have the associate see if she could locate a sofa and chair/ottoman so I could buy a complete set.this all began on February 16th.
After much checking she was able to locate another love seat at the 72nd and L street store with a chair and ottoman at the Council Bluffs, Iowa store. I purchased 2 loveseats from the 72nd and L street store as they told me NO sofa’s available in the Omaha area.
I paid with a check. We then proceeded to Council Bluffs, where low and behold they had not only the chair and ottoman but 2 sofa’s. I purchased both the sofa and the chair and ottoman. I then called the L street store to ask about how I should return the extra love seat. the person told me to return it on Saturday the 21 of February as the check must have 6 days to post. When I went to the store on that Saturday the 21st to return the love seat and seek my money as the check cleared my bank on the 17th I was told that the store couldn’t release me the funds until the 22 on a Sunday I again went to the store to retrieve my $299 and was again told they couldn’t release the money. Now the money is out of my bank on the 17th and your holding my hard earned money for over the 6 days originally told to me.. this is not only frustrating but to the point of infuriating YOU PUT YOUR SALES PEOPLE IN A HORRIBLE POSITION TRYING TO EXPLAIN THE WHY’S OF YOUR POLICY FOR RETURNED ITEMS… HAD YOUR INVENTORY BEEN CORRECT IN THE FIRST PLACE I WOULDN’T HAVE PURCHASED THE EXTRA LOVE SEAT AND THIS PROBLEM WOULD HAVE NEVER OCCURRED I seriously hope to never deal with your company again and for 2 cents would return all of the furniture and shop elsewhere.

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caroline droescher February 22, 2015 at 9:41 am

Hi my name is Caroline Droescher I put my 2 wks in 2wks ago because of alot of problems and I feel you guys should know whats going on here. I have tried talking to the GM’s Pete and Ryan and even Matt when he was there at the north platte store even my dept manager char about all these issues and it seems it just went in one ear and out the other.

First of all since firing mitch if you sent Pete to shut down the store its working. Over half the people there when mitch was there have quit. second if not you should pry be replacing him or this store will go down hill fast. I have tried going to him about receiving issues and not getting any help from them when needing doors down for guests or even straightening the doors or help stocking something heavy that I couldn’t do myself. The people that seem to be so lazy back there are Ben, zach, Austin, britton, and Dillon.

I think the people that get taken advantage of because they work they’re asses off are…julie, alex (millwork), plumbing full timer and pt timers, eileen, melvin, kent, people in receiving other than ben, zach, austin, britton, and dillon. I think amber, melenie and with training on returns front end people. If you loose these people that work really hard this place will go down hill. I have talked to guests and they refuse to go around back because they wait for hours. I see receiving team members taking taking 4+ 10 min breaks. Guests come yell at me when receiving hasn’t shown up they say “what do I have to do to get some help loading up”.

One team member never received his fork lift pay for a year because mitch and matt wouldn’t get the paperwork going when ashley was on leave and won’t get back pay for it not fair. Other people in receiving have dropped things and they haven’t lost theyre licences like doors, washer, water heaters. Janet in plumbing lies to people works with little to no people so she can get her bonus, a team member was told he’d get full time and she tells him no I don’t want you hear I don’t like men and Pete says “oh she can’t be that way” she never stays in her department and acts like she’s trying to run the store, never answers her radio or her phone. Her dept has to have the highest turn over rate none of them like working with her including me when i had worked under her she just hands you the to-do lists and POG’s and doesn’t explain anything and when you ask she makes you feel stupid. Char Nelson and Tara Erb are rumorville of north platte menards. Last tuesday when one of the managers got fired char comes back and says, “guess what I heard” and she doesn’t give her new team members a chance to learn anything she pushes them away. Tara says “maybe I shouldn’t have the new team member on my wknd”. They are going to loose a lot of people and they are very expensive living type people that only want the positions because of the money. I was getting paid 10.25 as a manager an hour and team members were getting paid more than me.

A kid dropped a bunch of pro rib and he lost his license and was told he would get a full time position in plumbing he got to plumbing she tells him, “I don’t want you here I am not giving you full time till your training is done” and never helped him complete his training. That manager would be Janet. I have taken papers up front to have them complete out or cancel orders and they don’t know how to do it. Training seems to be a very big problem at this store they don’t want to help new team members finish it and would rather just have them there to stock freight then guests get upset because those team members do not know anything. Not fair.

When I told Pete I was waiting on a job offer that was going to pay me more and better work hours and better benefits and explained to him why I was putting in my two weeks he then when to char and asked her, “do you want me to let her go today since she put in her two weeks?” Apperently he has told managers that before and even team members having issues with other team members bullying them he has also told them, “if you don’t like it there than just quit”. He has told team members I will not move you because I don’t move people more than twice and yet he has moved people like mike, and patrica maybe 5-6 times. He puts people in depts they are not happy in or don’t want to be in and then they quit. He hired a part timer for millwork and told her without talking to char that he was going to let her work her boyfriends weekend who is a manager up in building materials because he likes her that much. That manager already has 2 people on her weekend and she says the girl will work every wknd. Pete says he doesn’t micro manager and doesn’t see that certain people put in the positions they are in shouldn’t be in those positions. I am not the last person who has talked about quiting there are many more people and some are managers good managers who are leaving also. Electrical is now out both managers because one quit and one is going on leave for shoulder surgury. These GM’s just hang out and don’t put any hands on in any dept.

I am hoping he doesn’t let me go before I get my IPS check if he does I’m not going to be happy. Also I would hope I will get my managers bonus being it was for last year. I hope things get fixed at this store because I have even talked to regular shoppers and contractors who say they don’t come in here much anymore because the moral just sucks. You are loosing money here at this store and something needs to happen to fix it. Even after my 2 wks is done I will not shop there for much anymore I pretty much have everything I need for my house and will suck up what I wanted and not getting.

One of the new employee’s asked me how receiving gets away driving the fork lifts and the joes that way and I said ya pretty much. I know the GM’s have seen it and nothing seems to get done. I am also dealing with arthritis in my right wrist and left shoulder due to setting window POG’s by myself because of Rick Waller who was a manager in training at our store he didn’t have anyone help at all. Char Nelson was out for surgury and they let him in charge and changed everything char had started then when she came back she had to fix everything.

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Damon Whyte February 21, 2015 at 1:36 pm

I sent your customer service a legitimate complaint about appalling service, which resulted in injury to myself, and was basically ignored. I asked to escalate the matter, and received no further response of any kind. Please provide me with an email address that I can forward this email chain to for further attention.

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Holly Thoene February 16, 2015 at 12:50 pm

I would like to file a complaint about the norfolk ne store , we had bought several things from them in the last week the sales pple were great ot was the ones in the yard went to return something and two yard guys walked away from us when we asked for help had to call somebody in the store to come help second thing is we got cabinets and washer and dryer and went to the yard to get them after paying for them had to again call the store to get somebody to help us couple days later we bought privacy fence went to the yard to get it they couldn’t find it my husband and my one year old sat in the truck waiting two hours still couldn’t find it it was freezing out that day so they left and they called us two hours later saying they found it we go get it didnt get an apology or nothing i talked to the manager that was there that night she had nothing to say, we dont live in norfolk we live an hour away so for us to have to wait that long and not get home until 11 is rediculous the yard pple should be in the yard doing there job regardless ifit is cold or hot out would like something done we wonwon’t go back there for anything if something dosent get done

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Holly Thoene February 16, 2015 at 12:52 pm

If u could call me at 402 640 XXXX that would be great the sooner the better

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Howard Hanson February 12, 2015 at 10:12 pm

I shop at Menards in Cambridge and Forest Lake, and have no complaints .
My question is that I am so pleased with the associates, that I was wondering if it is ok to tip them? Please let me know!
Thanks!

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Jeremy February 6, 2015 at 3:36 pm

On 02/06/2015..@ 1231pm me and my wife wer Checking out after seeing her aunt dorinda hogan, her aunt works at menards and abused her power of authority due to the facts that she does not like me and is angry with my wife ,she was talking on radio with security and he was taking down our plate number n I asked him what his problem was and hehe stated rudely none of my business, Said yes it is its our car which makes it our business and to stop being rude he continued talking on radio to dorinda and ppolice saying we wer Checking gets in our car.as we started to leave menards parking lot he started running at us and we continued driving a cop plucked in as we left and we continuedsay him talk to cop n cop then came behind us and pulled us over and said that menards employees dorinda and other guy stated the complaint was mesh manufacturing chemicals were bought to make meth..we have receipt and our list is as follows-rotary bit set, garbage bags, scrub brush, summer breeze/meadow scent, oxiclean,2-LEMONADE, PLEDGE WIPES, VASELINE jelly, FM transmitter for car, acetone /clean paintbrushes after painting..after the search and public embarrassment and being harassed by menards employee’s , I personally would appreciate immediate action be taken along with compensation for the gas, time being publicly embarrassed/harassed by menards employee’s, along with rude conduct and mistreatment by your employees.I am completely disquisted .my phone is (651)380-3373.thank you and I hope we can work together in resolving this issue immediately..
Sincere Regards,
Jeremy Haas.

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Julie Creamer February 2, 2015 at 9:14 am

I have to drive 60 miles to go to my “local” Menards. I have been attracted to some of the products in the store because of the rebates listed on the product. I purchased several in March of 2014. I have never received the rebate and when I purchased 490.00 of goods under the 11% rebate on Saturday, the store verified that I never was put in the rebate system. I understand the business, and I know that Menards uses a company to process rebates so that they can use a 50% allowance for rebates and not give customers real discounts. My rebate from my Saturday’s purchase is 52.00 and I have all the proper documents to receive. IF I DO NOT GET REBATE…LAST TRIP TO MENARDS…

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Samuel Williams Sr. January 27, 2015 at 12:12 pm

01/27/2014
Menard
125 73rd Street
South Haven, MI 49090

To: CEO: John Menard, Jr.
Hello Mr. Menard, Jr. I have read your return policy. But maybe your people need to reread the return policy. I have my receipt for three 32X14 glass block panel stock # 4057264. I have tried returning them within the ninety days period with no success. The Items was purchase on my debit card do to bank hackers I no longer own that card. My debit card is a form of currency that purchases these panels not in – store credit. I would like to return these panels back to Menards in South Haven and retrieve my money back in cash form or check. That is a type of currency my cell # (269) 861-**** looking to hear from you or Scott Collette within 24 hours your policy from Beth Scotts’ assistance.

Thank you
Samuel Williams Sr.

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Darla Woods January 26, 2015 at 3:08 pm

Very unhappy with Menards goods & services. We are in the middle of finishing our basement. Even though there are two other home improvement stores in our town, we chose Menards. We purchased a bathroom vanity, tub and shower unit and much more. When we opened the shower unit, it had clearly been damaged by a fork lift and we had to go to the time and trouble to return it. A week later our vanity we ordered was ready for pick up, we got it home only to discover that it too had been damaged. A corner piece of the marble top was chipped away. When I called last week regarding the shower, the phone rang and rang and rang and no one picked up. We took the shower to the store and went to customer service. We told her that we had TRIED to call in and she could care less, in fact her only response was “well we are busy”. Today when I called to report the damage on the vanity and to ask if they could get me another one, I was told by the manager that the item was not available and he didn’t know when it would be, but that he was certain that it would be the end of February or even March before they could get any more in. I expressed my disappointment with Menards and the previous trouble we have had with their merchandise and he didn’t seem to really care. In a small town, with a Lowes, and a Home Depot just down the street I would think that Menards would want to keep me as a valuable returning customer, but evidentially NOT. So, Now I get to go to the trouble of returning the vanity, shopping for another one and having to wait some more. I will however, be shopping at their competitors. AND when we need more products to finish off our basement, we will also be spending our money elsewhere. Too bad Menards, you are losing out on thousands of dollars!!

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Dan January 22, 2015 at 2:35 pm

I’ll make it short and sweet. Menards doesn’t care about it’s customers. It doesn’t care about customer service. It only cares abou cheap prices and their profit/ loss statement. Manager at home office show this by refusing to talk to customers and making customers go through Better business bureau or lawyers before they act and try to ” resolve” customer complaints. But they won’t talk to you like your a human being. Pretty sad. And they still have false return policies hanging in their store. Even after being contacted about this. They are out to protect their market share and money. Nothing more. Nothing less. Think you matter to them? Try talking to a manager about a concern in corporate office. It won’t happen. What an absolutely sad excuse for a company!!

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Diana Phelps January 21, 2015 at 12:34 pm

I purchased over $1,550 at Menards on 12/27/14. One of the items was a sectional couch – we picked it up – Menards gave us the WRONG pieces. This was brought to their attention – I don’t understand why it was OUR responsibility to return the item when they were in error by loading it on our truck. We had to rent a truck to haul the items, then they wouldn’t even come pick up the items that they gave us that were incorrect. I don’t understand this sort of customer service. When I contacted Customer Service about this, “RAY” replied “WE ARE CASH AND CARRY AND IT IS YOUR RESPONSIBILITY TO ASSURE YOUR PURCHASE IS SUITABLE FOR YOUR NEEDS BEFORE YOU LEAVE THE PREMISES”. SERIOUSLY? Wouldn’t one think it is the store’s responsibility to load the correct merchandise? The merchandise was wrapped in cardboard and plastic – am I to open it to make sure they put the correct item on the truck? I’m totally disappointed with them. From what his email said, if you buy anything from Menards, open it, plug it in, check it out because “Its your responsibility to assure your purchase is suitable for your needs before leaving the premises”. I even requested a manager contact me – it never happened. I’ve requested phone numbers from “RAY” to call, the reply to that was “We are strictly email”? Really?

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colette ritter January 21, 2015 at 6:08 am

Menard’s treats their employee’s bad. My husband has worked for the company for year’s and has made many sacrifices at our famliy’s expense. His store got told at the last minute that their store wasn’t going to make profit sharing, which is a big part of his annual income. But in November their profit and loss statement showedthat the store made John Menard $1 million in profit after everything was paid. The financial ramifications will effect our family of 5 for years. I work outside the home just for health insurance because the insurance menard’s offersit’s ememployee’s is simply not affordable. As you can see John Menard doesn’t care about his people. So if you get bad service. ..cut the employees some slack. Horrible company to work for.

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Brenda Peech January 18, 2015 at 8:05 pm

I love Menards, but can’t go as much as I would like. I was there yesterday I saw the moible cart, I thought I’d be able to stay and shop, but a man got there 1 minute before I did. So I tried to walk with a push cart couldn’t very far, so I started to go check out and the man left the ride cart so I went to get it . After I did there was a woman that just looked at me. A few minutes later I saw her with an old man standing beside her she, she was getting it for her. I felt so bad , If I didn’t need it I would have gave it to him, but with my legs I can’t walk far P.A.D. and last Feb, I fell and broke my right ankle in 3 places and it’s still swollen and hurts.
So I know you or any other store doesn’t want that and then someone to sue. So I hope you put more cart’s in the store . I’m in Owensboro, Kentucky there’s so many people that needs one . Please think about it. Thank You

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Glenn March 21, 2015 at 5:44 pm

I CONCUR!!! Not enough motor carts. I drive across town and shop at Lowe’s. They don’t want the handicapped business. They do the minimum under laws and no more.

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Phillip S. Polen January 17, 2015 at 11:46 pm

To whom it may concern,
I have a complaint or maybe it’s just an issue that needs a policy change. Any way this is my what happen tonight in your store at Forsyth Illinois. My name is Phillip Polen, I have been a good customer at this story for over two years and have spent several thousand dollars at this location as I am sure you can verify.

I was with my wife shopping this evening and saw a Christmas tree on sale, as Christmas is over it was on sale 50% off and we needed a new tree and I decided to buy it. I took the tag off of the tree and took it to the front counter to make sure that it was being sold with the lights and ornaments, The Assistant manager (Paul Bomstad) told me it was.

It was around 4:30 pm and I live in Clinton Illinois about half an hour away. I was driving my BMW and had no way to take it home that evening. I wanted to pay for it and come back early Sunday morning and in my pickup truck to pick it up. Mr Bomstad told me that would not be possible the only way I could buy the tree was to take it at that time or I could come back in the morning and if it was still there I could buy it then and take it with me.

I ask Mr. Bomstad if he could just set it in the back or just leave it where it was setting until in the morning since I was paying for it tonight. He said NO….. the reason he gave me was that lots of people paid for thing and never came back to get them ?????? I am still trying to understand that statement…

I always work with the Manager (Mark) but he was not there. Maybe I am wrong but I believe Mark would have probably took the payment for two reasons. 1st the tree is ten feet tall and not many homes have ceiling that tall and 2nd I am a good customer. People that get promoted to store managers understand people and have common since.
Mr. Bomstad was not rude but nor was he nice… just like most people that never become top managers just unconcerned and very much to the point. I have been self employed for over forty years and have over eight employs with four managers. I would advise you to keep a close eye on Mr. Bomstad, he is not a people person and if the truth were known I would bet most of the people that work under him do not respect him.

Sincerely

Phillip S. Polen

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Troy Lichtenberg January 17, 2015 at 10:18 am

To whom this may concern
My name is Troy Lichtenberg and I am a employee at the Fremont Nebraska store. I know that for every holiday, birthday and anniversary you send out something. Since I have started which was in July of 2014 I have not received anything. My address is the following
Troy Lichtenberg
*** West Main Street
Cedar Bluffs NE 68015

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Shirley Roth January 13, 2015 at 10:24 am

I was in your store in Columbia Mo. Saturday night to purchase one of the heaters that had been advertised on tv. We drove 40 miles to this store asked about the heaters and was told they were sold out. I asked if they were substituting any other heater and was told no, should have called first. True but I didn’t need to told that in the tone I was told, I said ok and went on shopping. Another employee was setting up the sale ad for the next day and it was the windshield wipers that we was interested in, he told us that as long as the sign was on the item they would honor the sale price. We went to the saw blades and asked where a certain one was located, that employee told us they were on sale the next day and couldn’t get them till then, when we did finally find them on our own the sale sign was up so we did go ahead and get some. Shop towels same thing. We get to the register and they didn’t ring up the sale price because the sale hadn’t actually started and we asked the cashier about the price and told him what the employee on the floor told us about honoring the price, he called the sup over and she was the most rude person in the building!!!!!!!! She informed us that the sale hadn’t started but they would go ahead and give us that pricing but you would have thought we had ask to rob fort knox of something. I asked to talk to a manager and she informed me she was the manager. We got home and the prices she put in was wrong. We drive to that store a lot and usually the people working are more than helpful, but that night had me very upset, I didn’t go looking for the sale items but since we were there and was told they would honor if the sign was up we took advantage. I don’t like being treated the way we were!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Rebecca Meyer January 11, 2015 at 8:21 am

I was in your Menards store at 5105 Integrity Drive Grand Chute Wi. on Saturday Jan. 10th 2015. I had seen a mattress that was a display model on sale. It was dirty and it would have needed to be steamed cleaned. I also looked at the same exact mattress and discovered that the brand new mattress was only 20 dollars more. I then asked one of your sales associates if he could give me a deal. I offered to purchase the display mattress which was filthy for 480.00 which was the price, if they would throw in the box spring. I also pointed out that it was only 20 dollars cheaper and it would cost more than that to have it cleaned. At first he said that he would have to ask the manager if he could make that deal. Then he said “My manager is too busy right now and wouldn’t have time for my question.” I told him to go and ask anyway. (Thinking this manager would WANT to have a purchase made” When the sales associate returned he said to me “My manager said absolutely not!” and turned around and walked away from me as fast as he could. I decided right then and there that Menards doesn’t care about making any sales. So you may want to contact your sales manager at Grand Chute Menards and thank him. I went to Sears Outlet store in Appleton and purchased the same mattress (only clean) and it wasn’t just one mattress it was two… When I am to purchase my stove, frig, and washer and dryer, I will remember how management at Menards treated me and I will go to Sears. Thank you for your time.

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