Menards Corporate Office - Corporate Offices & Headquarters

Menards Corporate Office

Menards Corporate Office Address

Menard Inc.
4777 Menard Drive
Eau Claire, Wisconsin 54703

Contact Menards

Phone Number: (715) 876-5911
Fax Number: (715) 876-2868
Email: Email Menards


CEO: John Menard, Jr.
CFO: Pete Liupakka
COO: Scott Collette

Menards History

Menards was founded in 1962 by John Menard, Jr in Eau Claire, Wisconsin.

In 1969, Menard began to add manufacturing capabilities to the site, including lumber and doors.  A distribution center was also added.

In 1994, the post frame building division of the company was sold.

In 1998, a second distribution center was opened in Plano, IL.  This was followed by 2 more distribution centers in 2007 in Holiday City, OH and Shelby, IA.

In 2013, Menards was ranked as the 43rd largest private company by Forbes Magazine. It is the third largest home improvement store, trailing behind Home Depot and Lowe’s.

The company has been involved in numerous disputes concerning violation of environmental regulations. One that occurred in 2011 found that the company was illegally dumping hazardous waste. Menards paid a fine of $30,000.

Menards also settled complaints filed with the National Labor and Safety Board, which found that the company was violating the rights of workers in regards to pay and firing practices. The company agreed to make changes, but this paves the way for a nationwide, class action lawsuit from employees.

Today, Menards has over 300 stores in 14 US states.  The Menards corporate office is still located in Eau Claire, WI.

{ 546 comments… read them below or add one }

Koryn Garwood October 7, 2016 at 9:34 am

I just emailed rebate international and guest services. I’ve called corporate with no response. My rebate never made it to my home but it went to someone else. They were allowed to use my rebate three separate times without being properly ID’d or questioned. Now I have to file police reports and do the leg work??? Disgusting and disappointed! Will never shop or go anywhere near Menards. If I ever do get anything in regards to this rebate I will sell it for a small portion of cash so I never have to walk in that place again. If this is how they treat customer, no wonder their employees seem to not give an ounce of caring to anyone who walks through the door.


Jason Edwards October 5, 2016 at 12:57 pm

The Menards 11% Rebate FARCE!!! Wow, many unfavorable comments. This one will be short — to the point. Where is MY rebate money? You rely on a 3rd party rebate center that has a record of NOT paying rebates. The low paid help is known to dump the mail — in any of various ways. When I complain about this your stores dump it off on me to contact this dubious rebate center. That’s a copout, Menards, and you know it! This rebate FIASCO looks like it is beginning to lose customer base for you. I will cut out ALL further dealings with your store until you make good on your debt to me.

There is NO record of your rebate center getting my faithfully mailed materials. Mr. Menard will get a mailed copy of my concern (USPS) with copies of all documents (purchase, etc).
Sincerely, Jason


M. Castillo October 5, 2016 at 2:17 pm

I have not received a rebate of $49.82 from Menards for an 11% purchase rebate since July of this yr. rebateinternational says they have no record of it even though I had it hand stamped at the post office. I have tried to return the item but will not be given full credit since the rebate was sent for. Spoke store manager in Antioch,il. They hide behind this company-who will not even give out a phone number by the way. I have spend a lot of money at Menards but will sure not continue to do so with this going on. why are these mail in’s even needed when they could just print a coupon for the rebated amount at the check out?!


Glastender Inc September 23, 2016 at 3:20 pm

We are looking to remove our products from your online purchase program and the two people we have worked with previously are no longer with Menards. We need a new contact person to go through this with.

Thank you,


Jack Gorley September 13, 2016 at 10:46 pm

I have been in business forty years and I know that every business at one time or another has unhappy customers. Let me tell you about my first experience at the Menards store in Warren, Ohio. I was there visiting friends.

It was a real treat to have such courteous and thoughtful employees throughout the entire store. Service was beyond belief. I was very impressed. Unfortunately there are no Menards close to where I live. Again, all types of stores will have an unhappy customer on occasion. Ya just can’t please 100% of the customers 100% of the time no matter what type of business you may have. I’m always amazed when a company publishes complaint letters. Especially the letters are so negative. Menards does it right.

As we used to say in the navy, “They run a tight ship”. Nice job guys! But, Arnold said it best when he said, ” I’ll be back”….. 🙂 And I will go back.


Martin Mersch September 1, 2016 at 9:54 pm

I waited in line for 18 minutes to return an item. The two stupid and
totally incompetent employees just kept walking in circles. They
didn’t know their jobs. My time is valuable. I still didn’t get to
return my item because the line still wasn’t moving.
I am not going to shop at your store again.
You obviously think that your customers have nothing better to do than
just wait in line.
Martin Mersch
c # 773-490-XXXX


R. Affelt August 30, 2016 at 8:01 pm

This has been happening @ The Peru, Illinois Menards. The doors to the Garden Annex are locked, customers are told to use the main entrance. It is quite a distance for some, and definitely an inconvenience for all! The Checkout is also not available, so customers have to go back to the main entrance again! I cant believe this is a corporate decision! If so, it was not well thought out! If not, The Store Manager should be taken to Task! I saw more than one ustomer just get back in their cars and leave, not “Good Business”, in my opinion!

RK Affelt


Sharron Klopp August 10, 2016 at 1:23 pm

I have been a Menards customer for at least 20 years..a few different locations. My experience today makes me want to NEVER go back.

On Monday, August 8, I purchased a leaf blower/mulcher at the price of $49.99. However, I made a mistake thinking it could be used as Leaf Blower/Vacuum. I was unable to get back to to the store (Bridgeview, IL) until today, Wednesday, August 10. Before leaving my house, I checked my purse for the receipt and saw a Menards receipt. Therein lies my problem. It was for a different purchase. The girl at the returns counter asked if there was anything wrong with it and I told her, no, I never used it, but found that I didn’t get the Vaccum feature I wanted. I told her I would exchange for something else. She took the box and told me to come back with my replacement.

I found a small Shop/Vac, much more suitable for my needs. I had a few more purchases to make and when I got back to the Returns, a different woman was there. I explained what had happened and she asked if I had my receipt and I did not…since the receipt I had was from a DIFFERENT purchase. She then “zapped” the returned box and rang up the rest of my purchases.

Upon arrival at home, there on my table was the RECEIPT for the returned merchandise. I looked at it for the pricing and was surprised to see that though the cost was $49.99, I was only credited $34.99!!! I went back to the store and was told that was their policy…if I didn’t have a receipt. I went to one of the managers and she said the same thing. I was fuming. I felt like I was being punished and they got me for $15. Not a big amount, but I don’t care of it was $3. I asked for the Store Manager, he listened to my story and said ALL retailers do this on “no receipt” returns. I said “I am a consumer not an employee” and how would I know this policy. He pointed out the big sign on the wall with their policy posted. (do they really expect their customers to read this before making a return)? I asked if they don’t use the little machines that print the receipts in case you’ve lost it…they do, but since I didn’t do that, they have to charge me the lowest price on the item for the last 90 days. So evidently it was sold for $34.99 and that’s all they would give me since I made additional purchases and it was not reversible. I believe one of the first two girls at the Returns Counter should have told me to get the printed receipt from their machine. In my mind this is NOT good Customer Service. I’m a Senior Citizen and I feel they just “took” me for $15 and I’m angry. I guess it was MY carelessness for not having the correct receipt. I should have remembered to use the machine, This being a NEWLY renovated store, I thought they may do things differently now.

I wish I could say I’d never go to Menards again, but I know I will. However, I will NOT go to the Bridgeview location ever again!


Pat McClelland July 29, 2016 at 9:57 pm

I recently patronized the Three Rivers Michigan store. We are remodeling our bathroom and purchased the whole remodel here. Part of the order was shipped to us. When we received it, there was nothing to make sure we received everything and one of the boxes was taped up. We received the delivery on 7/28/16. The contractor was ready to install the shower, and that was the box that was taped up, the end wall was cracked. I didn’t see the delivery guys with tape guns, so I assume that it was put on the truck that way. When we have cashed out over $3000.00 for this project, I would think that more care would have gone into the merchandise. I have had to go through 3 different stores to find the replacement myself. The customer service from the Three Rivers store and Portage store was awful. The Kalamazoo store was very helpful and we are inconvenienced enough to have to go and pick it up tomorrow. This will most likely be the last remodel project that we will go through Menard’s for.


david escobar July 26, 2016 at 12:58 pm

hello i supper mad with this store they are the worst in customer services. i had bout 700 out side floor brisk. and they were suposto deliver to my house. they said they deliver 7 pallets ad i only receive 5 so im missing 2 full pallets. and they said im fuck because they are not responseval for t went i paid for delivery and i didt get my full order. now i have to stop my project and pay the people the were doing it for free time. realy i call the manager from the store and she was like no we did are part so u figer out ur self. oh and bother way this is the store in melrose prk ill. manager name is Tania.
i need some one to call me back asap and they need to deliver my rest of the order. 911
thank for the worst expire ans of my life. i used to like this store now i dont event know if i ever want to spend my money there. hope to ear from u soon and not just be in the forgot list.


Gerald Pifer July 19, 2016 at 2:54 am

Hi, I have been a good customer, for the last four years and have found that Menards does not have good quality lumber. I purchased 30 cedar boards, that was loaded by an employee, when I went to install the boards, I had to force them straight. I contacted the store for a small return of some of the cost, they said upon checking the lumber, it was bad, but they would not return any of the cost. I told them as soon as I spent my rebates, no more purchases. I don’t think they care. I contacted guest services, got a letter from Cathy Drinkwine, she didn’t care. I will not buy from Menards again. No thanks Gerald


Thomas Swichtenberg July 18, 2016 at 5:36 pm

I ordered 1908′ AC2 Dogear Picket 5/8 X 5 – 1/2 NOM 173-2158 @ 2.59 total of 492.10 with tax and handling it was 50109 it was ordered 07/05/16. they never called to let us know it was in. We were told that it wasn’t their responsibility to contact us and that since we did not have an e-mail that is why they did not contact us. They had our phone number right next to were the e-mail blank was. it was in on the 07/07/16 and we did not know this until today when my husband stopped by to see what was going on. There was a manager there but as soon as he started to try and find out why he wasn’t notified the manager left the area In just a couple of days it could have been sold and I would have lost my monies. There is something wrong with the way things are handled there. What kind of managers leave the area and try not to help with the problem. My husband has always gone there to get his equipment he does a lot of projects. All together we spent 860.78 I know that may not seem a lot of money to some people but it sure is for us. Why wouldn’t they call and the lady states we only do this by e-mails. You have lost a very faithful customer. Mille & Tom Swichtenberg PS we have not received any of rebate monies from what we have spent there over the last few months.


Candie July 18, 2016 at 11:48 am

I have had 7 experiences at Menards and every single one of them have resulted in a bad experience. The staff does not know what they are doing. Every time I order something or ask a question I get the wrong order or wrong answer. Once, I receive my 11% rebate (if I received it) I will never shop at this store again. I have many friends that are in the building industry and believe me the word is getting out what a horribly ran company this is. My compliant is with the new Warren, Michigan store!


PJV July 14, 2016 at 5:57 pm

I have been trying to resolve an issue with the 11% Price Adjustment rebate on kitchen cabinets. It seems that the normal 11% Rebate Offer has different guidelines/rules then the 11% Price Adjustment rebate…WHY….I would surely return my cabinets had I known there is such a difference in the rebates…I spent close to $2,000.00 on cabinets and now because of the different rebate guidelines/rules Menards will “not” honor the rebate that I submitted. I would appreciate talking one-on-one with a Menards Corporate Officer regarding a resolution to my satisfaction irregardless of their guidelines/rules. I have attached for your review, some of my email correspondence with Menards Rebate Company. I know I’m not alone!

Sent: ‎Thursday‎, ‎July‎ ‎14‎, ‎2016 ‎4‎:‎28‎ ‎PM
To: Guest Service – Rebates International
Good Afternoon:
I appreciate all the work you have invested in your research but I would like the name of a Corporate officer, please.
I would like to address this with someone that can/will see exactly the point I am trying to get across. Why is this 11% Price Adjustment calculated totally different then when the 11% Rebate offer is active? There are 2-different sets of guidelines/rules depending upon what rebate form [normal 11% Rebate Offer vs 11% Price Adjustment].
I know you are just the agency that processes Menards rebates, thus, I would like a POC so I may contact them directly myself.
Thank you,

From: Guest Service – Rebates International
Sent: ‎Thursday‎, ‎July‎ ‎14‎, ‎2016 ‎10‎:‎36‎ ‎AM

RE: #2200 11% Price Adjustment

Thank you for your inquiry. After reviewing additional transaction information received from the sponsor, your 11% Price Adjustment rebate amount was calculated correctly. Merchandise on the receipt provided was purchased on sale.

RE: Receipt dated 04/16/16 pretax $1,849.24

479-2910 regular price $229.00, sale price $206.00
479-2911 regular price $153.00, sale price $137.00
479-2912 regular price $175.00, sale price $157.00
479-2905 regular price $109.00, sale price $98.10
479-3003 regular price $147.00, sale price $132.00
479-3019 regular price $104.00, sale price $93.00
479-3015 regular price $109.00, sale price $98.10
479-2920 regular price $110.00, sale price $99.00
479-3007 regular price $167.00, sale price $150.00
479-2914 regular price $104.00, sale price $93.60
479-3016 regular price $88.00, sale price $79.00
479-3015 regular price $109.00, sale price $98.10
479-3011 regular price $279.00, sale price $251.00
479-3031 regular price $9.99, sale price $8.99
479-3031 regular price $9.99, sale price $8.99
479-3033 regular price $16.99, sale price $15.29
479-3032 regular price $9.49, sale price $8.54
479-3032 regular price $9.49, sale price $8.54

According to information received from the sponsor 11% Price Adjustment rebates have different rebate guidelines. Rebate #4556 Save 11% is from 04/17/16 thru 04/23/16, Save 11% on everything. Rebate #2200 11% Price Adjustment is from 04/03/16 thru 04/16/16, limited to items purchased at full price.

Rebates International is following the guidelines as dictated by the sponsor. Based on this information, no additional rebate money is due.

Michelle Knap
Rebates International
cc: Menard, Inc. Guest Services Department

From: Guest Service – Rebates International
Sent: Monday, June 27, 2016 1:00 PM
Subject: RE: – Rebate Status-Pamela Vandegrift

RE: Rebate #2200 11% Price Adjustment

Rebates International will be contacting the sponsor for more information regarding your #2200 Price Adjustment purchases. When information is received back we will let you know the results.

Please allow time for this information to be researched.

Thank you,

Michelle Knap
Rebates International

Sent: Thursday, June 23, 2016 4:43 PM
To: Guest Service – Rebates International
Subject: Re: – Rebate Status-Pamela Vandegrift

Thank you for the response.

I feel that something is wrong here, the 11% Rebate applies to even items that are on sale during the 11% Rebate offer but you are telling me because I purchased my cabinets 1-day before the 11% Rebate offer took place and because it appears as though my purchase was also on sale, I do not qualify for this?

What is the difference?

From my prospective, there is no difference, you receive the 11% Rebate on everything in the store/on-line “even sale items” but when a purchase if made 1-day prior to the sale, it does not qualify because it was already on sale?

I would like this communication to be forward to Menards Corporate Office, perhaps the legal department. I do not think this is good business practice and it also is miss-leading to the consumer.

This entire transaction (purchase of kitchen cabinets) has been a nightmare and am still waiting to settle this issue with the manager of the Menards store here in Lincoln, NE.

I’d appreciate being “cc” on your communications with Menards Corporate Office, please.

Thank you

From: Guest Service – Rebates International
Sent: ‎Thursday‎, ‎June‎ ‎23‎, ‎2016 ‎8‎:‎22‎ ‎AM

RE: Rebate #2200 11% Price Adjustment
According to the information received by Rebates International, rebate #2200 11% Price Adjustment, 04/17/16 through 04/23/16, has the following line stated on the certificate: Adjustment is for Menards original receipts dated 04/03/16 through 04/16/16 only. Limited to items purchased at full price. Please see the attached certificate.
The original receipt dated 04/16/16 you submitted did not qualify for 11% Price Adjustment.
The transaction information used to process your 11% price adjustment was based off of full price merchandise. The 11% will not be honored on items purchased at sale price because a discounted price has already been received.
Any items that have been price adjusted, exchanged, and/or returned will also reduce the 11% price adjusted amount.
Thank you for your inquiry.
Michelle Knap
Rebates International
—–Original Message—–
Sent: Saturday, June 18, 2016 7:29 AM
To: Guest Service – Rebates International
Subject: – Rebate Status

Tracking #:
Rebate #: 2200
Topic: Rebate Status
Summary: I submitted my rebate more than six weeks ago, can you check the status?
Comments: rebate on cabinets, mailed on 5-20-16


Dawn July 4, 2016 at 7:42 pm

My son is employed at Menards. He is mixed (black and white). He highlighted the tips of his hair blonde, just like many women do. When he came to work, he was told that, that was not a natural color for him. Really???!!! It’s not purple, blue, pink, green or any outrageous color, but because he’s mixed and his natural color hair is brown, the tips can’t be blonde cause “it’s not a natural color for him”. So now he was told he needs to cut his hair off! So a white woman can highlight her hair and that’s ok, but s mixed, male can’t??? That is total racial discrimination. My son had never called in sick, never been late, taken on extra shifts and even got a written comment from a customer what a pleasure and great help he was to her. This totally sickens me!!! My family, friends and ALL acquaintances have been informed of this treatment and are more apt to shop at Home Depot for their needs because of this sickening treatment now. I AM TOTALLY DISGUSTED WITH MENARDS!!! JUST AWFUL!!!


DAVID I. KLEIN June 14, 2016 at 4:18 pm



Steve June 12, 2016 at 9:06 am

I bought Menards siding and it started to change to all different kinds of shades of grey in less than a year. I have been trying to get a resolution with the manufacture for over 11 months. If you want to see pictures you can see them at and if you want to buy the used siding when I replace it you can see it on Craigslist


Don June 10, 2016 at 6:20 pm

I believe it is time for Menards to increase their 11% “rebate” program to more…prices have gone UP! But, what do I know? I ONLY have 35 years retail experience.


John Stevens June 7, 2016 at 1:32 pm

Menards is set up on what we used to call a ponzi scam Where when they have your money they will only give cash back when cash was used for product at their DISCRETION other wise only as in store credit ( in the form of the BIG card or rebate checks). The non store credit card is at their discretion is as well. I bought a metal roof ($6800) paid part on a bank card and opened a BIG card to complete the purchase. I later paid the BIG card off.
Went to return leftover materials only to find out they refused to refund on the bank card but they will on the Big card ( which only means you buy more product in store) The BIG card is not a true credit card is not usable for out of store product. So i am having to re instate the BIG card with the correct number that relates to the number on the sale slip, if this is not completed, I am stuck with the excess materials. I DID NOT GIVE THEM THE BILL OF MATERIALS NEEDED THEY MADE THE BILL OF MATERIALS UP FROM THE DIMENSIONS I GAVE THEM. I received the 11% rebate cheek witch they refused to apply to the BIG card, I was not informed at the start that their policy dose not allow this until I got the $678.09 rebate. Bottom line I have been screwed out of the rebate and the cost of the return products. I am sitting with returnable product that is going no where. I needed the cash for other thing they can not supply.

Bend over and grease up when dealing with this out fit.


Paul bohez June 3, 2016 at 6:12 pm

Here I sit with with $2500 worth of cabnets that can’t be install due to 60 percent of them being damaged. Have put off my contractor twice and had to pay him for time on the cacelation. Due to two cancelations it will take two to three months to get worked back into his schedule for install. Dealing with menards has been one of the worst experiences of my life and I feel cheated as I sit here and look at a bunch of garbage cabnets sitting in what should be my kitchen and feeling sick to my stomach over the money I am out. Wish there was some way they could make it right


Tim Kowalske June 1, 2016 at 9:26 pm

Not a BAD store…but not great neither! Your stores have some nice prices, and sometime deals, but a customer has to be self-informed on what he’s buying…some of your stuff is… well, just crap. Also your 11% rebate program is a joke, as well as your return policy.Lining your pocket with customer’s money, and not wanting to return it, apparently, is more important to your company than customer satisfaction! Recently, I received an “in-store” credit slip for returned merchandise – $9. Later, I purchased $65 worth of merchandise, and used the credit without a problem. However, I had to return a $9.50 item – turned out to be one of those “crap” items. When I came to return the item, a few days after buying it… I was given another “in-store” credit. Come on, I just spent $65… but I was told, because there was a credit involved, I had to receive another credit for $9 and a $1 and some change in cash????? for the item returned. I was told by the store #3029 manager, that’s company policy, and that there’s nothing he could do about it. Whoever thought up this policy…probably thought it was a great idea…brings the person back to spend more money. This is true…but for only one more time… to use up the credit, then Good-bye! If you want a customer to return repeatedly… keep him satisfied. Make them feel, that their loyal patronage is important, and not what’s only in their wallet. With your rebates…. give it to me right away at the checkout. Don’t make it a profit game…by playing the odds that the customer will forget, or miss the deadline to submission, and it’s money in our pocket. I sure the corporate person who thought these concepts up, got a big pat on the back, but lacks in social skills. In time, it’s going to hurt your company. Just look “on-line”, you’ll read about a lot of disgruntled, unsatisfied, and alienated Menard’s customers (1000+) out there. Tell John Menard,Jr. ” With satisfied/loyal customers, you will always make money, and they will always come back. If you lose them… how much money are you making now, and in the future!” Zero!!!! Just for your information, you haven’t quite lost me yet…but it is questionable- do I stay, or do I go?


Lou May 29, 2016 at 2:18 pm

This one is really good, went to Menards to get a propane refill, used their automatic 24 hour propane exchange kiosk, the thing malfunctioned, which talking to customer service girl happened multiple times in the day. So she runs my card and it says I paid for a refill even though I never received one. She unlocks the cage and hand me a refill.
This morning I get a bank alert that I was charged 48.95 at Menards, I look at my receipt and it says 16.45, so I called, spoke with a manager, he says to come right over. I head over, re run my card it still says 16.45, I show 3 people the item from the bank showing the 48.95, I get from all of them, the bank made the mistake. I explained the bank does not just make up charges to pull money from accounts, they had to make the charge at the store. Get nothing from them, just a blank stare. So I called and spoke with a store manager, the person in charge, someone who should understand how the process work and I may as well have spoken to a piece of furniture, he was like the bank over charged you we didn’t. I tried to explain to him 3 times, that the bank only charges what they clear. The bank said they tried to charge 48.95 multiple times and they got rejected except for one. So now I have to dispute all this, Wow, is all I can even say. I think Menard’s needs to spend some time with manager’s regarding book keeping, the store had to be out of balance on their nighty’s by the difference from 16.45 to 48.95, or maybe they do not balance books.


Lou May 31, 2016 at 10:48 am

Follow up, I called Corporate office, you get the phone tree bs, and finally speaking to someone who answers the phone, the whole organization are clueless. She tells me the bank overcharged me not the store, really the bank just picked a number out of the air and charged me 48.95, it is them, not the bank. Unreal


Rob May 24, 2016 at 11:29 am

I recently went to menards in Hanover park in Illinois to purchase rubber mulch that was advertised on-line through the menards website. Only to find they no longer carry the 1 cu foot rubber mulch and only carry the .8 size, however all marketing material advertised 1 cu foot bag. I asked to speak to a manager because I wanted the 1 cu foot which was advertised on-line and in store for $6.94. He informed me that they no longer carry that product, I informed him this was the only reason I came into the store because they advertised a larger bag for the same price as other competitors for the smaller bag. I asked store manager Allan if anything could be done because I went out of my way to come to this store due to the advertisement and he said “No.” I ended leaving and going to a competitor and buying the needed 200 bags, they offered me a few bags at a discount. I called corporate wishing to express my frustration and they informed me it would need to be in writing, I informed the operator that this is horrible. All I wanted to do was to talk to a regional, district mgr but now I would like to speak to the Vice President or the President. She informed me that it would not be possible, what a backwards company. I feel that I am not valued as a customer and no loner wish to do business with suck a broken or out of date company.


Bryan Sadler May 18, 2016 at 10:31 am

I think your company sucks, and some of the people are rude and unprofessional, I’ve spent over 6,000 $ in Minot North Dakota, now I shop at The Home Depot, it’s cheaper, and a lot more professional. So f*ck off, and I hope to ride by some day soon to see your store’s out of business. With any luck. I will nor my family, ever spend one dime of revenue with your bubble gum company. Just saying


cole zobel April 30, 2016 at 9:44 pm

Furthermore, might I ask a question? Why does Menards corporate office control the volume of the overhead speaker’s in all of the over 300 Menards store’s?


cole zobel April 30, 2016 at 8:53 pm

I’m attempting to E-mail a copy of my post to Menards corporate headquarters, and under contact Menards it says E-mail; Email Menards. What is Menards corporate headquarters E-mail address?


Tammy Robinson May 2, 2016 at 2:40 pm

If you click on the “Email Menards” it sends you to their email link.


cole zobel May 5, 2016 at 4:22 am

Thank you Tammy.


cole zobel April 30, 2016 at 3:36 pm

I’m almost 71, I’m handicapped, and use a wheel chair. I’ve shopped at Menard’s for 6 years, remodeling my house. Menard’s store associates have been rude and disrespectful to me a very large number of times. My most resent purchase was a 50 gallon electric hot water heater, water pipes, connectors, and electric wire. I drive 90 miles to the closest Menard’s. It took me 15 minutes to locate a Menard’s associate in plumbing. I’ve installed copper water lines, and galvanized pipe. I had never worked with plastic, and was not aware of pvc, and cpvc. I explained to Menard’s store associate in plumbing that I wanted to purchase the 50 gallon electric hot water heater that was reduced $108.00, on sale for $479.00, and I have to install new water lines and drain, because the kitchen was remodeled, and the old water lines and drain were 2 feet off for the new sink. I knew that I needed 20 feet of water pipe, tee connectors, 90 degree elbows, straight inline connectors, 2 water water valves for the washing machine connection, 2 shut off valves, and 12 feet of 220 electric wire. Then…5 1/2 hours later every thing was loaded, and I was headed home!!! I had the installation completed a week later, and I’m ready to test drive the electric hot water heater. One hour later there was hot water at the bath room sink. It was about 2 PM, and I had a list of items I needed to purchase from Menard’s, vinyl floor tile for the laundry room, and other items for another project. I encountered some delays along the way, and arrived at Menard’s at 9 PM. I was returning a 4 gallon pail of fast grab adhesive, I had my receipt, and said to give me store credit. The return counter associate tells me the scanner can not read the bar code, so I said a receipt is not needed for store credit, then I’m asked to present my Menard’s credit card, I present it, then I’m asked to present my drivers license, and I did. At that time the agm (acting general manager) appears and talks rude and disrespectfully to me. Then he says there I put it back on your card. I had already told him I’m requesting in=store credit. He then very rudely tells me to go do my shopping and he will have it straightened out. I then told the agm to forget about it, just leave it back on my card, that I’m done I’m going home. At that time it was 9;25 PM, the store closes at 10 PM. I drove to WalMart’s and sat in my car 15 minute’s, and then went across the street to Lowe’s, applied for credit, and was approved for a $2000.00 line of credit in 5 minutes. Lowe’s manager helped me get a few of the items I needed and I left the store at 10;25 PM, 25 minutes after closing. I arrived home the next morning at 6;30 AM, turned on just the hot water in the bathtub, and put on a pot of coffee. I check my tub——–the water temperature is lukewarm in the tub, and cold coming out of the faucet. I return the water heater, $519.00 applied back on my Menard’s credit card. Then I soak the electric elements from the old 30 gallon electric hot water heater I was replacing in vinegar for 20 hours, spend 3 hours flushing the tank, I then put 2 gallons of vinegar in the tank and let it sit the 20 hours, and then flush the tank 3 times again. After I install the electric elements back in the tank I test the tank ,and it heats water up to 150 degree’s F. Now I need 4 1/2 inch fittings to connect the old tank to the new water lines I had installed. I go to a hardware store 8 miles from my home, they do not have the fittings, and then he asked me am I installing the fitting on the hot water line, and I answered yes. He explains to me that cpvc has to used for hot water because it’s rated up to 180 degrees. Now I have to replace the water lines I just installed. Next day I’m at Menard’s asking the agm to give me at no charge a 10 foot length of cpvc pipe, 1 cpvc union, 3 cpvc t fittings, 3 cpvc 90 degree elbows, 2 cpvc connectors. His answer was no way, I’m sorry. He did not care that it was caused by a Menard’s store associate. After driving 540 miles and 2 weeks later I’m at home with the the parts to re-do the hot water line. I purchased the replacement parts at Lowe’s and it cost me $16.30. I was looking online for the address and phone number for Menard’s corporate headquarters to present my complaint to them. After reading all the posts I realize that I’d be wasting my time contacting corporate headquarters. My opinion is that consumers that have complaints against Menard’s need to get together and file a class action lawsuit against Menard’s. contact me woblewole at


Bryan Sadler May 18, 2016 at 10:45 am

Hey, my friend the phone number to this sh*t hole business is, 715)876-5911. I’m calling to give these f*cks a piece of my mind. F*ck Menard’s. And F*CK anyone with the Last name MENARDS. We Clear


Richard William Howell April 22, 2016 at 2:34 pm

2280 Maplewood Drive
Maplewood, MN 55109

Richard Howell

My brother brought me a cobalt step drill bit. #9. Expensive and totally wrong item. The absent minded idiot threw away the bag containing receipt and trash was collected this morning. I believe he went to a location in the Bloomington, Richfield, MN area. I went to this location (more convinient being its between paydays) walked in proper professional and respectful and asked for store credit (no receipt cant expect cash and usually do business with menards) customer service was polite and professional and all seemed customer friendly. They told me they were getting approval item is special order to their location so ok fine patiently wait. I get brought a receipt and told i have to wait two or more weeks to get my funds (unsatisfactory) so i politely ask for my property back. Management was called. Two men approach one unknown name another by the name of Eric (manager and criminal) i explained my side my point and my standing. I told him the truth and was again calm a d collective, professional. He tells me its their property and they need to investigate. How can an iten not sold at said location be their property. How can a low level employee of what i now use to believe to be a respected corporation slander and assault intimidate harass and terrorize a consumer. All above will be explained: i again asked for my property back he illegally took, agajn asked to show a receipt, i dont steal(i stole once when younger due to extreme circumstances, poor choice) i than informed them id like to contact police due to theft of property, they have to special order it and there no way i could of stole said property from their store and if all local locations run their cameras back for past two years i havent shopped with them for similar issues. Well i reached for said receipt the unknown person informed me he was contacting police for my reaction( who wouldnt be upset to be out 50$ when its midpay period) i said ok but proceeded to walk outside planning to wait for police, Eric proceeds to follow me out the store publocally slandering and threatening me after already slappin my hand when i attempt to reach for my receipt. He says he planned tell police i stole from his store (impossible item is not stocked-false police report) he follows me to parking stall threats of physical harm from him and employees follow. I finally turn and tell him if this continues and if he reacts with force id be forced to defend myself. He stops and harassingly takes my plate number. (i do have a dwi record and dont need additional false police contact making my current situation difficult) i turb a d respectfully ask for receipt for corporate to call them and ask for his name to file complaint. He agrees and demands me to exit property. I do so as calmly as i can. We stop not far away and i contact Ramsey county sheriffs office and tell dispatch what had happened. According to the lady the unwanted physical contact constitutes assault (minor likely 5th degree) and she was not sure but the property situation could constitute theft by swindle or flat out theft( property legally was mine. I contacted corporate Eau Clair wis @ 715-876-2209 the women who answered gave no name told me nobody was in call back at 1:30 i told her there has to be someone and i got disgruntled asking is this gow Menards operates with customers steals slanders assaults and refuses to provide professional service she says no sorry you feel that way. I calmed apologized and informed her ill call back. Contacted my lawyer and started a civil process. Calling corporate back after this post and if unsatisfied with the outcome will proceed with the civil case if satisfaction is provided will tell lawyer stop the action


Norma Hammond April 20, 2016 at 7:40 pm

I purchased a Poulan 18″wild thing chainsaw on February 10 this year. I heat my home primarily with wood burning stove. I purchased said saw for my sons to use when they came to my home for visits to cut wood for me. On April 12 we had damaging straight line winds causing a large tree to uproot and fall on my house. My two son’s came the next day to remove said tree from my home and they were using the Poulan chainsaw to cut the tree off of my house and it quit running. The saw had only been used twice before this each time for maybe an hour. So all total the saw had maybe been used for 4 hours total running time. I called the toll free number for Poulan Corp and was instructed to take it to Crowders lawn sales and service. I was told by said service provider they would not service my chainsaw as Poulan Corp had discontinued my model and I should return it to place of purchase. I was told by Menards employee to go into the store and get another saw for an exchange. Upon searching I determined there was not an identical saw to mine. When I asked the Menards employee hardware dept. I was told by her also that they weren’t carrying that model any longer as they were discontinued but they had the Poulan pro 18″ that was the replacement for that model. I returned to customer service with the Poulan pro and was informed that I would have to pay the difference in price of the “replacement saw” and I asked for the store manager to explain why I should have to pay anything when the saw I purchased was discontinued and their dept manager told me that they were aware of the discontinuation and offered the replacement. After being told the store manager was coming to speak to me I waited 20 minutes only for the employee at the service desk told me the manager called and told her to inform me that my only choices were to pay the difference in price or that Menards could order from their warehouse the same model I purchased. Well number one I don’t feel I was treated fairly when I was made to wait 20 minutes for a store manager who I was told was going to speak to me,only to be told by the same girl he was not going to speak to me! So now I have a junk recalled discontinued chainsaw and my only choice is to take a replacement of the same (discontinued defective) model that would take them up to two weeks to get from their own warehouse or pay the difference in price of the “replacement model” and I still have a tree laying in my living room that I assume I’m just to leave while I wait for Menards to get the replacement same defective model I had purchased! So seeing no other choice I payed the total $73.00 dollar difference and asked for a corporate number to contact to complain about the very unprofessional conduct of said customer service employee (who turned her name tag backwards) and wouldn’t give me her or said store managers name! My experience trying to get a person to talk to was even more inconvenient as it is impossible! I’m not a big money contractor but I do spend a good amount of money or I should say did at Menards but due to the way I was treated in this incident I will take my business to Home Depot!


Susan Priddy June 2, 2016 at 12:29 am

Norma Hammond April 20, 2016 at 7:40 pm very interesting story you have here.Menard’s return policy depends on what you want to return and who you are. I purchased a tiller online picked up 3 days later at store. My son tried to use the tiller but it refused to stay running. I asked him about the oil and he said it took .65 quarts, I asked him about the gas and it was purchased the day he tried to use it. I told him to make sure the plug was tight and it was.So now we have had this tiller less then a week and it is a pos. My sons lady took it back to the store where I purchased it online and did a store pick up. The people at Menards told her they could not take the tiller back because it had gas and oil put into it. NO SHIT. How else would we no it didn’t run. Sure wont run without gas or oil.This is where Norma Hammonds story is telling me that Menard’s does take things back that have had oil or gas put in to them, I’m sure her saw didn’t run on water or air. Seems they pick and chose what they will accept back as a return . Menard’s people told my daughter-in-law to take it to a repair shop they use. Repair people said it has a sensor that wont let the engine run if it is low on oil and state they added oil and let it run for 20 minutes. Got it back home and nothing had changed except now it would run for a few minutes but when you tried to stop it from moving it just continued to go and the shut off switch is in front of the tiller so now we have to have two people to shut it down,one holds it while the other shut it off. I took it back to Menard’s again and was told to take it back to the repair shop and I said NO, you take it back to the repair shop, I already had it there once.Now I am being told they need to confirm what the repair shop done and if it can be fixed they will confirm that. Well if it cant be fixed i want my money back. Really want my money back anyway because a tiller less then a week old shouldn’t need repairs done already and if it does then it needs to be returned. I’m like many of you out there that have used Menard’s for years but this situation ends any more purchases at Menard’s and I have bought appliances there along with lumber,paint and was getting ready to buy ceramic tile, Hello Lowe’s, just 2 blocks from Menard’s
Called my credit card company to disput the charges and have made a copy of Normas complaint to prove the people at Menard’s aren’t honest people and cannot discriminate, which is what they have done to me. Thankfully it wasn’t a menards charge



TJC April 11, 2016 at 12:23 pm

My husband and I had serious damage done to our home on Christmas Eve this past year from a massive wind storm. We had gaping holes in our roof, broken sky lights and windows…. and we live in Michigan. So, between the rain, snow, sleet, cold weather, warm weather unthawing and then back to the cold again – the urgency from our contractor to get the needed materials ordered and get the damage fixed was on target. …..The materials to fix our roof – they were delivered on time and that portion went smoothly. The materials to rebuild our back porch, replace my window and additional materials….. We are still waiting for them to be delivered after already having (3) different delivery dates given. Both our contractor and my husband were informed by the store where our materials were purchased that delivery for ALL customer’s from their store was handled by a broker…. REALLY? And, that our materials have been at the back of a semi trailer….. for the last (4) weeks. The “broker” drives through our town weekly (we see him) – and never once have our “on the truck materials” been delivered to our home. We were told twice that the driver would be there at 9pm to deliver…. REALLY? We were never given a phone call of “delay for weather” or any kind of explanation as to why almost (4) months after our home was damaged, still a broken window that we are loosing heat out of and a porch that needs to be re-built…. Why our materials “were still on the back of a semi trailer?”

So – This past Friday my husband phoned the store and spoke with a gentleman in their “customer service” department. This guy proceeds to tell my husband that the “broker” has our materials in his semi trailer parked at the store and that there have been delays – but they should be delivered sometime next Thursday (4th delivery date given)…. So, my husband responded with “perfect – I own my own truck – I’ll be up to pick up the materials myself this evening. Please have them available for me to unload them from your trailer.” …… The guy was deal silent and after fumbling for almost 2 minutes came right out and told my husband that the store and he had been lying about the materials for the last month – he wasn’t even sure they had been ordered yet.

So – long story short – Menards Corp. – If this kind of behavior is any indication of how you people are and how you run your business – You should be ashamed of yourselves. Once our project is complete (that is we get the materials needed to do so.) – I will be sure to let everyone know exactly they kind of “business you are.” This will be the very last time that we have anything to do with you, your stores and your SH*T excuse for customer service.


Vanha Nguyen April 19, 2016 at 4:35 am

Bravo! I, too, have a complaint against Menards and not providing me with 3 base cabinets that I ordered. The manager at Menards was arrogant, condescending and value for customer service was horrid.


Francis Swayer April 7, 2016 at 6:44 pm

I spent almost $ 3,000 in the past month at menards in Escanaba,Mi. , I had one item that was missing from the shipment it was a six panel oak door. Evidently someone at the store had damaged the door, they had contacted me a day before the delivery and i was told if i wanted to wait for the delivery when the replacement door came in i could do so but i had told them i had already had a contractor lined up to start the work and couldn’t hold the contractor up, so two weeks after waiting to hear about the replacement door no one had called to say if it was in or not, so i went to the store and it was in but put on the floor when it should have been pulled and set aside and i should have been notified but wasn’t. When i checked on the door one of there workers Scott Bouck told me that i had told him that i would pick up the door when i never had and they wanted to charge me another $130 to deliver that door. That should be Menards problem not mine, they damaged the door that i had already paid for. No satisfaction from that store and i am more likely not to be buying anything from there again. Very, very poor customer service!!!


Andrew April 6, 2016 at 3:02 pm

Bought a garage package at menards in sedalia mo. Almost $5,000 and metal came in and we had 3 colors when should’ve had 2. Sheets were supposed to be cut to length and everything was 16 ft sheets. I called and they ordered the right package and said midwest manufacturing would probably refund my money! They finally got ahold of midwest manufacturing and they basically said sorry but we won’t do anything. Menards refunding $110 for all the headache. Menards used to be only place we would go. Not anymore. MENARDS IS A JOKE! will never step foot in their stores again! Do not deal with them


Cinda Welu April 4, 2016 at 4:52 pm

Well our Menards Store here in Dubuque just happens to be a shining example of all good things coming together to make an enjoyable shopping experience.
As a retired teacher, I take pride in Dubuque’s educated, hardworking, & productive workforce of employees for Menards.
The inventory, returns, rebates, community involvement & responses have all met high standards.
My hope is to see my local store continue in its positive direction.


Eboni March 16, 2016 at 5:49 pm

I agree working for Menards is one of the worst jobs I had I would rather clean old people butt then work at the Menards in St Ann the Menards management sucks they don’t care about they employees all they care about is getting money the managers in St Ann are so busy trying to get big checks every pay period they do not even schedule enough team members to help the guest they disappear all day they give the guest wrong information damage items the wrong items guest wait anywhere from 20minutes to an hour to pick up o and special orders. They do not give team members breaks like they surpose to. They blame everything on someone else if they would get organized and have all the team members managers and gate guard on the same page maybe things will be better but right they ain’t nothing but a head to work for


Bryan Stack March 9, 2016 at 12:28 pm

I was at the 13 mile and Van Dyke store yesterday waiting in line as usual. There was a senior couple buying storage containers. The customer had inquired about the covers that should have come with these. The sales associate did not have a clew nor was he willing to get another associate to go in back to look for them. When a second associate came by she had absolutely no interest in helping these poor people. There were nine, yes nine other associate standing within twenty feet and not one person offered to help. Finally I went back on the floor and pointed the lids out to the customer.

You had nine people standing there not doing a thing nor were they willing to help. This is how you company helps our seniors. Shame on you and the image you portray.


Doug March 5, 2016 at 4:26 pm

1st shopping experience at a new store in Wixom MI. I will never shop at Maynard’s again after what was supposed to simply be a pickup of items ordered online. Very disappointing and agrivating experience and no one cared at the store.


Gail March 4, 2016 at 8:41 am

Can not get a hold a a human being at corporate to discuss complaint. Just got a run around automated line. If this is how customers here are treated then Im canceling my Menards card and sticking with Home Depot. This corporation doesn’t care about its customers. So I will not tolerate it. If everyone started to boycott bad servise there would be a change. Too many people accept being treated poorly as customers so thats why it continues. Bye Bye Menards and your 11% discounts and yiour sales staff who dont know anything.


Sam February 18, 2016 at 9:28 pm

I am wanting to bring awareness to the Columbus, IN store is telling breastfeeding mothers looking for work are told they have to pump in the bathroom. This is reportable!
(HB 1510). Ind. Code § 5-10-6-2 and § 22-2-14-2 provide that state and political subdivisions shall provide for reasonable paid breaks for an employee to express breast milk for her infant, make reasonable efforts to provide a room or other location, other than a toilet stall, where the employee can express breast milk in private and make reasonable efforts to provide for a refrigerator to keep breast milk that has been expressed. The law also provides that employers with more than 25 employees must provide a private location, other than a toilet stall, where an employee can express the employee’s breast milk in private and if possible to provide a refrigerator for storing breast milk that has been expressed.


N/A February 18, 2016 at 1:38 pm

Hi.. Someone needs to talk to the FEM at the Germantown WI store… I work as a gate guard and I’m sick of getting mistreated by the FEM. Interruping me while I’m with a guest and talking to receiving, acting like I don’t know how to do my job.. Has happened more than once..



Eboni March 16, 2016 at 6:05 pm

That’s the same thing that goes on in the St Ann MO store they want you to answer them admitted but you can’t get the same. The GM at the St Ann off has such a nasty attitude won’t let you get a word in but he want you to be cool and calm with him. Evey day they change the rules each manager make up they own rules on how the store should be ran instead of doing what’s in black and white Everyday I have to work I have a migraine while I’m at Menards and soon I step out the door my migraine gone this store has a very negative vibe.


Myles February 7, 2016 at 2:13 pm

I have a serious complaint about towards your manager Jacob Gamble at store #3094.

You can view my complaint here:


I know I’m a nobody in the huge corporate world of Menards, but I don’t believe anybody deserves to be bullied by your manager.


Vanha Nguyen April 19, 2016 at 4:39 am

Agreed. The managers at Menards are horrible!!!!


Carol Potter February 2, 2016 at 2:12 pm

I am concerned about your employees at the Yankton store due to a BLIZZARD HERE!


Anon January 30, 2016 at 4:46 pm

I currently work at a Menard’s location in the Garden Center, and I needed to share a disturbing event that took place here…

Animals. A fairly common occurrence in any Menards Garden center from the birds that roost in the rafters to the turtles that wanted in from the nearby pond. Every animal that wanders in the Garden Center Employees relocate on their own time. If squirrels are wandering into the store because they don’t know better we catch them and relocate them to a state park or to a locals house that provides critters in the neighborhood with cracked corn. We take birds with broken wings outside and dispose of any dead critters so customers don’t have to feel the heartbreak of seeing something in pain. We take turtles back to their pond so Menards doesn’t have to deal with a lawsuit because a child’s finger gets bitten off. We are KNOWN to relocate these animals to give them a chance of living in the wilderness, instead of ruining our sales because they are ruining product.

You would think that employees would be smarter then to store food outside. However, all of the black Friday merchandise was stored outside in the Garden Center this year. Low and behold the squirrels outside feasted on nuts and popcorn to their hearts content. Of course to remedy this problem workers decided to move the pallet with food in it to Bay 17 instead of the Garden Center, which yielded the same results. So we set traps. We caught one, and a fellow employee relocated it to a state park, I have personally taken two home to live in my neighborhood.

After having prior problems with squirrels eating product, it was decided to store pallets of cracked corn and bird food outside of witch the animals got into. Pet and Grocery employees took this personal.

Of course Garden Center Employees are part of Hardware, and for the most part work inside during winter. Diminishing our presence outside, without our knowledge a squirrel was caught in a cage the store had ” ïn store used” and stabbed to death with a piece of wood ON COMPANY TIME.

I am quite sure that many people would stop shopping at Menards if they knew we senselessly caught and murdered defenseless animals. This display of psychotic behavior is unacceptable. Especially when so many people are ready and willing to relocating them.

Of course no one is going to get in trouble for this inhumane act. Of course no one is going to care about the pain that it causes to many of our employees. And would cause to our customers had they known. As well as to the company. This is sick and wrong and people need to know that their actions are a reflection of the company.


GERI MARIA JOHNSON January 27, 2016 at 1:55 pm

I don’t shop at walmart because of how they mistreat their employees, so I was very glad to find you.

Then I see an article about the lengths you go to to prevent yours from organizing!!!

Your actions are illegal!!!

What are you afraid of?

Well, Home Depot, here I come!


David Noah January 15, 2016 at 4:17 pm

I’m a former employee of this terrible company, I now work for Home Depot. But I’ve got to tell the world the lies about menards, first, if you have worked there you can relate to there terrible ways to promote employees that aren’t deserving of a promotion. I worked in flooring for two years and they picked someone that knew nothing about flooring and wanted me to train them, oh hell no. Second, you may think your saving money but these guys don’t truly price match because no other company carries the same shit. Plus there rebates take 6-9 weeks and that’s after they background check you and make sure you didn’t steal them. There warranties are bogus they don’t cover the true product lifetime. Third, I would never tell anyone to work here because every three months your manager gets a two dollar bonus and you get a whopping 10 cents for a raise. Plus don’t get on the bad side of your gms because if you do no matter what experience you have or product knowledge you will never and I mean never get promoted to anything. And than they move you to a department where you know nothing and than you’ll quit because you hate it. If you decide to work for a hardware store please choose Home Depot it’s 1000x safer and for contractors there really care about you and employees they give a damn about you. Please if you ever have an emergency they have ways to help unlike menards. And I hope you read this John Menard Jr. I hate you and your garbage company for not giving me an opportunity. And I thank Home Depot for making me realize the truth about how garbage menards is.


Debbie January 9, 2016 at 8:11 am

You know Menards was a great place to work.. Except for when they fire almost 19 people and they have people that work there that don’t do nothing and play on there phone but yet I get fired cause the new g manager is a jerk.. All I have to say is that Menards doesn’t save you money ya they might have low prices but personally as an ex employee even getting a 10%is nothing it just a joke the money u work for your just giving it back to the store and forcing you to use your name tag for that is really a joke..thank you


Bob Powers January 7, 2016 at 1:10 pm

To all Menards Corporate Staff..

What a joke you people hide behind your website and cookie cutter template e mail responses. It is impossible to talk to a real decision maker at Menards or get any support at all. I have been buying from menards for 25 years and in that time I have spent millions of dollars with your corporation. Now when I have an issue it is easy to forget about the little guy and just wipe him under the rug. Someone is stealing my rebates and using them in a store I NEVER GO TO. I have them documented through July of last year and it may have been going on longer. Please contact me VIA telephone (763 331-XXXX to resolve this issue I am growing VERY impatient with this entire matter

Sincerely Bob P


Roxane January 6, 2016 at 11:26 pm

I was an employee at menards that is until I got fired! Really don’t understand caused I really didn’t do anything! And when they have an employee that has been suspended for draw being short …twice… and taking a hundred dollars that a customer gave this person because they felt sorry for this cashier .and I get fired for talking about someone and a customer complaints the customer had not been to the store yet didn’t know how to check out passed me up so I grabbed the cart and told them the cart goes here then they say I haven’t been here before then called and complained.and what was being said about another country worker was anything bad but we’re not suppose to say anything its called harassment when you weren’t saying are doing anything to this person ! The managers have their favoritesand it very noticeable!talk about rude most of the general managers there act like your beneath them like your the dirt on their shoes! Yes this is your new jeffersonville ind store…so many of the employees talk about how the store is ran how your general managers are rude and favoritism employees have quit and employees talk about department managers favoritism also ..I guess because I’m not a brown noser I didn’t fit in !


Roxane January 6, 2016 at 11:35 pm

Co -worker …not country


Roxane January 6, 2016 at 11:48 pm

And your human resource lady is rude and many employees have said this . And because I was thinking it was January the first is wore the wrong apron and she made sure because earlier that day she said something to the front end and I explained why so later she come back up to the front end and made sure I was sent home.


Mike Ruselink December 27, 2015 at 9:50 am

So everyone on here that isn’t getting any satisfaction on this website, text me at 616-375-XXXX…. I will give you the location of John Menard Jr.’s home in Oconto WI… Then you can knock on his front door… You see I know its on the S. Side of the river, just north of Green Bay…. I know this because I worked for the company that put the CCTV cameras in his new home sometime around 2001…. I’ve got photos and locations, knock on his front door, maybe if hundreds of us knock on his door at midnight to discuss each of our issues, maybe he will take notice….


Mike Ruselink December 27, 2015 at 9:55 am

I’m sorry it’s not oconto Wis… It’s Suamico Wis. On the river….


Kelly E. Griffin December 17, 2015 at 2:30 pm

Curious why all the secrecy around Menards Inc. corporate office? I can understand you’d prefer to have all issues dealt with at the originating store for issues and concerns. Yet not all concerns or issues are able to be completely addressed and dealt with accordingly by this method, and in my experience dating to 1980 and with many thousands of dollars in purchases, don’t always end with getting the proper answer to a question, concern, or issue, and even when/if greeted cordially to begin with and regardless if being willing/able to resolve in another manner eventually the attitude of the representative can become rude to say the least when unable to provide the answer to something they don’t know and and in most cases don’t or shouldn’t have the knowledge of as their responsibility lies within the store itself and stating policies according to CORPORATE’s training policies and wishes, and especially when pressed with persistence to seek beyond the store for assistance regarding the matter with every attempt to prevent providing information to contact someone at Corporate who should be able and capable of providing the answer or information.

Of course one can always use the methods online through the HELP contact page where one can contact the General office by email through an online form by filling out the required fields and referencing “comments”, leading me to believe complaints and other issues aren’t the precedent at the GENERAL office where the other option is to Mail one’s comment’s, concerns, or complaints to at Menards Guest Services 5101 Menard Dr in Eau Claire WI 54703 which is obviously not the Corporate offices listed above at 4777 Menard Dr., and neither option of which I could expect the expediency required regarding the particular issue of concern in this case of which the details regard personal details I prefer not to share all of which in this context and will reserve for phone and/or options to follow.

I did however see an installed complaint contact option (download form) also not applicable to my issue, and a link to Look up receipts which is my issue in this case, and when selected gives information to do so at a store or online and the requirements involved for both. Online does require to be signed into an account, but not sure if can provide more than saved receipts as stated under a picture on the upper left hand side to sign in now to look up saved receipts and more? Not sure if I have an account but will check to see and add to my research regarding this issue of concern, but have to believe the information regarding my receipt would or should be the same online as that found on the kiosk, but of course that would be another question unanswerable by anyone within the store at any level.

There is another page under Guest Services stating Made a recent purchase? Under General information where comments, suggestions, and questions are welcomed for GENERAL questions several methods are listed to contact Menards, none of which addresses complaints besides the aforementioned Installed Products, or for matters of a not General nature providing again only the two aforementioned options for General information via the online form or General office address by mail, however interestingly right under the address is the statement “If you are looking for a lost receipt, you may quickly obtain another copy by using the self service kiosk located at the entrance of your local Menards® store”, again provided you have the required information to do so and which I do including the original unreadable receipt required by the manufacturer regarding my purchase of which more will be addressed later, and even further down the page under the installed problems section below the other requirements for filing for that issue is the statement “Please make sure to enclose readable copies of your receipts and any special order contracts, as this will expedite the processing of your claim”.

So Menards is requesting something from me they have been able to provide to me. Funny how many of my original receipts are faded and unreadable especially those with more products and large dollar amounts. However I’ve been able to reprint most all of my receipts to date I say most not all as there were 3 before which may be related to expired cards only accessible by saving the info online or the card possibly and scanning it at the kiosk which may have been the issue for those three (short of cash, rebate only, or store voucher only purchases which aren’t retrievable at all so I’ve been told) and now this particular one from a checking account that the routing or account number hasn’t changed on and is within the 3 year period stated, and obviously doesn’t expire. I’ve spent enough time on this now but will follow up as I proceed in my inquiry.


Catherine Carillo January 7, 2016 at 2:56 pm

I agree Bob and Kelly Perhaps it is time to seek legal counsel Maybe a class action law suit , will make them more receptive to providing good customer service. I brought back some flooring close to the expiration of the receipt date. I did not have the original debit card that part of my purchase had been made with as it was on a temporary card . I was told I had to have the original card or I would hae to get a store credit The merchadise had been returned on the 23 Dec exp on reciept was the 25 Dec . I was unable to locate that temp card( I do not use that card it was only A TEMP CARD ) until days later . When I returned I was told it was after the date so I had to get a store credit. That amt is for almost $800.00 I do not want a store credit .


Ron LaFon December 16, 2015 at 2:16 pm

Sent a bunch of receipts to get my rebate and never got half of them back, I purchased items a week before it started and went and got a form from the manger to send in, now I questioned why I never got all my rebates and the answered later saying to send the receipts again and told them I sent original ones in and gave them my menards card number and now I’m getting the run around, told them there just wasting my time now, I’m very upset with Menards


S.Allen December 16, 2015 at 8:48 am

My comment with Menard is when it comes to testing New employees as cashiers I am so concern about if the person didn’t pass and that we allowed 3 times to take test but why send a person home if they didn’t pass? Why not put them back out on the floor at a register shadowing the model and more experience cashier. To gain more experience of knowing what to do instead of making a person feel down and humiliated by calling you up to them and say we have to send you home. Stating that do to that we assume you were going to pass the test. My point is how is it that you going to assume something about me passing the test when I am still learning and have not task all that need to be tasked in just no three days of cashiering others may learn and catch on quicker than others or had previous experience of working at a company such as Menard or any other place dealing with Plywood and Lumber etc… I am not dumb nor stuck on stupid I am a person who want to her job and learn it as I go along don’t assume so quick to judge a book by its cover…I have another day of training on the cash register with shadowing a cashier and then after that I am allowed to take the physical test again. If i fail again I am allowed one last chance which total my 3rd and final chance. After that I don’t know what Menard do just let me go which is probably what it is. I have to say I TRIED and thank you for the short experience………..Training


Maratha Toro December 14, 2015 at 4:09 pm

Product was incorrect !! Need my money back!!! Never received the product. Just put it back on my card.


Amy Myers December 13, 2015 at 2:30 pm

Your policies are absolutely a SCAM!! How legit is it that you will not accept your own in store credit for a gift card!!! Your management team at your 3070 store are very unacceptable. The fact that you only are able to speak in person with the store & not with a disrupt or corporate level executive is not acceptable! I very much want to speak with a higher level of management than your store level provides!


Catherine Carillo January 7, 2016 at 3:00 pm

There is no higher up other than the minions that work for the company. who are young and know nothing of good customer service. They do a real good job of hiding upper managemnt


C Neal December 4, 2015 at 11:44 am

My contractor went with Menards out of Appleton for all the materials to reside and rewindow my house. Menards sent 2 guys out to measure windows, and there hasn’t been a window that has fit thus far. My kitchen window is 4″ too small and doesn’t even open! The bathroom one was too small and the trim does not cover the insulation and shims they had to put in. Also, when they dropped the materials off, they only sent one man to unload the truck…and he just plopped it all on the lawn, not at all where he was told to put it…and being that one man was expected to handle heavy windows/doors…I ended up with damaged material. My contractor has been trying to contact Menards and NO ONE will call him back! This is SICKENING.


j hughes December 3, 2015 at 6:05 pm

I like to let you know about a great employee named Merri (Plumbing Dept) at the Naperville store. I had been to other Menards looking for jeans size 36 30. I was told if you don’t see your size then we don’t have any. Merri checked inventory and got a ladder and climbed to the top and search through inventory and found the jeans. She went the extra mile! I appreciate!


c matthews December 29, 2015 at 11:04 pm

j Hughes,
I too have always received excellent service from the staff on the floor since 1990! Even during this holiday season.
BUT tonight I went to do an exchange in an Evansville, In store and was insulted by a customer services rep. Menards is lowering it standards for quality employees and if they think customers are going to take bad customer service they better take at look at Sears! Poor customer service was the straw that broke Sears’ back and pocket.
It can happen to the big box stores when they don’t listen to their customers. It is harder to get a customer to come back than to get them the first time! Lowe’s and Home Depot will love to have my money!


Griffin Anthony Glaze December 3, 2015 at 11:28 am

Hi Menards headquarters I would like a coupon for Floor Tiles?


Peter Chang November 30, 2015 at 3:11 pm

Worst experience ever. I recommend that you do not buy anything from Midway Menards in Saint Paul, MN. I bought a snow blower, Remington RM2200 from this location on 11/29 at 7:47pm and it did not work. When I took out the blower from the box, I noticed there was a stain on the side of the box, and you could smell the gas from it. If you touch the top of the motor, you can feel the gas liquid. Because it was late and the store closed, I didn’t return it that night. On 11/30/15, I check the snow blower again, and it was still smelling like gas. I tried to pull the recoil, and I could not. At this point, I assumed that there was something wrong with it, so I went to return it. I got to the customer service counter, and I told the cashier that I wanted to return it. She asked me if I put gas in it, and I told her no. I explained to her that when I opened the box, it was smelling like gas already, stain on the box, and you can feel the gas on the top. She refused to believe me and called for a hardware manager. The hardware manger came and I explained him the situation. The manager also touched the top of the motor and felt the gas, and accused me that I put gas in it, which I already told them, I did not. The manager then called one of the general manager named CRAIG. I, again, explained to him the situation, and he accused me that I put gas in it and that he can’t exchange it because there was gas in it, even though the gas tank was empty and I told him I did not. He refused to listen to me and kept accusing me that I put gas in it. He, then called a service area, and they told him that it would take 4-5 weeks for repair, which is almost the whole winter. I told Craig that I bought the snow blower to use for this winter, and not the next winter, and that I am only exchanging the snow blower, not returning it for my money back, but he still refused to exchange the snow blower. He refused to listen to me and exchange the snow blower for a new one, and accused me that I broke the snow blower even when I explained to him that I didn’t. This Menards is a joke, they sell broken items to the customers, and refused to satisfy the customer’s needs. This will be the last time that I will go to this Menards.


Michelle Novak November 27, 2015 at 6:56 pm

Oswego, IL store general manager TROY and associate MELISSIA were as unprofessional as could be. TROY had a SMUG attitude like he was a KING. At this point it is not even about the $2.00 difference he refused to budge on. THe lack of customer service was disappointing . Went down the street to Farm and Fleet and employees were genuine and customer service training was beyond impressive!


Rick Weber November 24, 2015 at 12:23 pm

To Mr John Menard, Jr.
I doubt this will reach your eyes but I’m sending this anyway in hopes that it does.
Sunday, 11/22 was the first time my wife and I went to a Menard’s store (Morse Rd, Columbus, OH).
We will never go to a Menard’s store again. Why?
Menard’s does not appreciate our military and veterans who proudly serve and who have served their country.
I will therefore continue to take my business to Lowe’s and/or Home Depot. These two companies not only give me, a disabled veteran, a discount, but I am thanked for my service every time I present my VA ID card to them.
You, sir, should be ashamed for not recognizing those brave men and women who fight for and who have fought for, this country.
Thank you


Pat November 16, 2015 at 3:19 pm

After reading the comments-mine would compare to all the negative ones, so I’m not going to waste my time entertaining the readers. I am going to, however, spend 44 cents and write a letter to the CEO John Menard, Jr.
After reading “his” financial bio., I doubt he is going to care less about my letter-but it will make me feel better about telling him what “idiots” he is hiring. What I don’t understand is how a guy can be worth billions and give the customers the horrible treatment by his employees that have his name on their shirts. I would be livid as a CEO.
Whatever you do, DON’T go to the Millwork Dept. in Fremont, Ne., and expect “anything” but rude behavior from the “new dept. manager” PAT. Go to Lowe’s!!!


Roberta Nicholson November 14, 2015 at 3:17 pm

I bought a storm door and paid for it and wasn’t told it wasn’t in stock. I called and talked the manager and she wouldn’t do anything. This is crap to treat a customer like this.. There was another door in stock but they wouldn’t give me that door. I m not happy if you go to pick up a door they should be there or told otherwise.


Amy Tutt November 14, 2015 at 12:36 pm

I had a “Rebate #1000, 11% Price Adjustment, but I lost it. I went to the store to get a replacement, but they only have the Rebate #2000 adjustment forms now. Can someone PLEASE email me a replacement for the form I lost, before it’s too late for me to send it?
Feel free to call my cell number with any questions at 937/603-****.
Thank you so much!
Amy Tutt


pj November 18, 2015 at 11:37 am

Any Luck Amy. I am looking for the same thing. I went in asking for the end of October adjustment, and didn’t notice I was given #2000, not #1000.


stan November 3, 2015 at 9:23 am

your cashier Tory,on11-01-15 at grand forks nd,store. She was high on drugs at check out..told servives …but was told she had a doctors note…not a good sight…she had a chair and had a hard time staying on…you need to do something????


Davis C November 2, 2015 at 5:28 pm

Wow! I was going to tell my tale of your terrible service! Then I read so many on here! It is clear you could give a damn about people who make major purchases! It is also very clear you only care about your bottom line! As a small contractor that only spends about 15k per year at your store! This will now be ZERO! I have already refused a job because the customer wanted to buy their kitchen from you! Fortunately they have gotten rave reviews about my work, and decided to look else where! They were glad they did! They found the people at Lowes to be much easier to work with and more knowledgeable!


Dawn Joyce November 2, 2015 at 4:21 pm

We have worked for you several years escorting over size loads. We have always been paid in about two weeks. We have several outstanding bills now all the way from June 2015. We are owed money now in the thousands of dollars. I have made several calls, I was told “we will take care of it” , the check is waiting to be signed the person is on vacation that signs them, We lost your billings please resend, We need a W9 (which I sent again right away) among a host of other excuses. No one will help us. We have told them that we will need to go to court, and the comment made back is “We understand” We have always enjoyed working for Midwest Manf/Menards. We were also told that we would receive a check at the begining of the week Now November and still nothing. Now today more excuses. But they keep asking us to work more and that it will be taken care of. No one will help up. I would love to contact Mr Menard as I am sure he would not be pleased with this. If anyone can help please do. I guess court is our next option. I don’t want to go that way, but don’t know what else to do. When we have asked who is in charge of accounts payalbe we are told “I don’t know”, we asked whose your boss, we are told “I don’t know, there have been some changes”. REALLY


Tyler October 31, 2015 at 11:22 pm

This company has no idea what customer service is really about!! I wanted to pickup some insulation at the Burnsville, mn store. I called ahead of time because I didn’t want to have to wait around for an extended period of time to get someone to help me get this loaded. Once I got to the store to pickup my order they had sold my product to someone else and therefore could not fill my order. Leaving me with the only option to go to another store. I don’t feel like this transportation time and cost should land on me. I called and talked to the store manager Justin Marsters and asked for his help in delivering this from the other location. He told me no we will not and do not do anything like that for our customers. Thanks Menards for the “Service and Quality!”


K Baldwin October 30, 2015 at 6:58 pm

Purchased a shower stall from them in Wichita Ks and it never got picked up by the project manager. I called the store to have them return it to credit card and was told it was 5 days past the 90 day return policy so they would not refund it. I talked to the store manager who acted like he could care less.I tried to contact the corporate office but got sent to an automated phone system that does not give you an option to speak to a love person…….. speaks volumes to the extremely poor customer service you can expect. I highly recommend shopping at Depot or Lowes where you can get service after the sale.


Scott October 30, 2015 at 6:26 pm

I purchased 71 boxes of flooring from Menards in Findlay Ohio. Due to the amount, it was a special order. I picked up the order when it arrived, unfortunately they only gave me a partial amount, since it was wrapped on pallets, I fid not notice til I got home. I made the hour round trip to get the balance, I did not complain, I just took it and left. I brought the laminate inside to acclimate it for a week. I moved the contents of three rooms into one, tore up the old floor and started to lay the new one. Unfortunately the flooring had a defect, I called the Menards in Findlay and explained the situation to Mark a store manager and Tim an assistant. Mark agreed to give me $5 per bundle for my inconvenience, since I had to reorder the flooring again. When I arrived, Mark had left but Tim was still there, he remembered the conversation and started the paperwork. When I went to the courtesy counter, Josh the night manager refused to honor the day managers commitment. He offered only $1 per bundle and said take it or not. Needless to say, I refused. I am a man of my words and a representative of a business of this size should be too.


Scott December 10, 2015 at 8:36 am

Still no reply on my issue, this company is sinking fast. The more reviews I read, the more I can’t believe I ever shopped there to begin with. Bottom line money, no honor or respect, a true representation of why other countries have a disdain for the USA.


Sandra October 29, 2015 at 10:21 am

I had an absolutely horrific expereince at the Menards store in Yorkville, IL yesterday. I was going to right an indepth account of the humiliating customer service and extremely rude behavior of “JOE” the hardware manager. But, after reading all the other comments and horror stories on this website, I realize that there is no point in complaining. Everyone has had a bad experience with Menards and apparently, neither their management or coporate office care one bit about their customers…all I can say is, although I was a loyal Menards customer for 20 years, after yesterday’s abusive and rude behavior by it’s employees, I will NEVER again shop at a Menards store. I am going to Home Depot..I have heard that they at least give discounts to our veterans!! They deserve our support…NOT MENARDS.


James Taylor October 26, 2015 at 11:12 am

I wanted to contact the head of Menards to explain how utterly unhappy I am with the service I received from Menards while building my house. My father had used Menards to build his shop and his house and I choose to use Menards to build my 3950 sq. feet house. I don’t build homes for a living, so I counted on Menards to order me the correct materials needed to build my house using the blueprint. They ordered in the wrong amount of trusses for my house.The blueprint showed the trusses were to be 16 on center, instead I got 24 on center. I didn’t complain. I bought everything through Menards except the concrete. Menards sold me the wrong septic tank which caused it to crush in on itself and burn up a pump. I filed a compliant form and the company that manufactured the tank, repaid me for the tank, but Menards refuses to pay me for having to have it dug up and replaced again by the excavating company. Menards says I should of known. I’d like to know how I’m suppose to know, when the county inspector didn’t even notice it. The company that manufacturer the tanks said they look similar. The people working behind the building desk are the ones that are advising and ordering the tanks. They had the blueprints, they sell building materials all day long, they are the ones that are suppose to know. They clearly chose the wrong one, and I’m the one who is having to pay for their misguidance. I’m so furious that Menards sold me the wrong tank and now they don’t want to stand behind what their employees tell and sell to their customers. I would like hear a reply from someone who has authority. I always thought Menards to be a upstanding business who values their relationship with their customers, not one that points the figure away from themselves and who just doesn’t care about doing the right thing and stand behind their products and services. That was why I chose to build my house through Menards and not Home Depot or Lowe’s. I hoping I made the right choice. Awaiting your reply. Sincerely James Taylor


Kim McGinnis October 25, 2015 at 12:58 pm

I’m a war veteran and was wondering why you don’t give a veterans discount? Home Depot and Lowe’s give all veterans a 10 percent discount on all purchases. Speaking for all veterans it would be greatly appreciated. I would do more business with you if you would make the discount available. Thank you and can’t wait for this to happen I really like your stores and we just got one a lot closer to us but with the other places discount we get most of our things there.


CHRIS SEUNTJENS October 23, 2015 at 12:12 pm

I would like to add to my previous message. This is a huge deck. The 4 columns
hold up the second story of our house. We are afraid of the weight on this deck
may be causing a problem with the wood columns.

Thank you,

Chris & Irene Seuntjens


CHRIS SEUNTJENS October 23, 2015 at 12:06 pm

We have a problems with our lumber which we purchased from the
store in Ankeny, Iowa. It was pre-treated lumber that a deck was
built. The deck is ok. It is the 4 columns that the wood is splitting.
I have talked with our Menards — which is 5 minutes from our house —
but they refuse to send someone out to look at it. They did say
it is normal for some cracking. But ours is not normal.

Is it possible you or someone from the Ankeny store could send
someone out to look at this.

We are very good customers of Menards.

Thank you,

Chris & Irene Seuntjens
XXX SE 3rd Street
Ankeny, Iowa 50021


Bill October 16, 2015 at 4:25 pm

I’m not getting any response so I’ll try to leave a message here.

About 6 months I purchased a Patriot Lighting, Elegant Home Evolet 18 light chandelier. Recently, a soccer ball hit the chandelier and broke several of the light covers. I am having a terrible time finding replacement light globes/covers! The store tells me that though Menard’s owns Patriot Lightening brand – they can’t get glass replacement globes. The home office tells me to go to the store. I’ve called Partiot Lighting – nice little place in California – but its privately owned and not the Patriot lighting that provides the lights for Menard’s.

Soooo – I hate to throw away a nice chandelier because I can’t get replacement globes/covers…. Can you please help?


CP November 3, 2015 at 10:25 am

You should have received a manual or operating/connection instructions. Find that phone number in the manual which came with the light and call their customer service. Hope that helps.. I do that anytime I have an issue and quite frankly, that probably is where are you should call to get replacement parts and not at Menards. Good luck


John A. Burri October 8, 2015 at 11:02 pm

Hello ,I went to my local Menards today and wanted to leave some vote cards for a local artist that was taking part in Art prize 7 here in Grand Rapids Mi.Her subject was our son who was killed while serving in the Army .Spc. Eric T. Burri K.I.A.,June 7th. 2005 while in Iraq.. She entered a painting titled Hometown Hero. This was not just about the military nor our son. It was about that person you looked up to and called your hero. you got to sign their name to the piece.This was a painting 6 ft tall by 14 ft long. It location is in the Amway Grand Plaza Hotel here in Grand Rapids A well known location here in our town and well known event. When talking to a employee about this and asked to please place some vote cards in the break romm to encourage staff to vote for the young lady i spoke with had been down to the event and had seen the art piece. Well another staff member came by and said if I was to leave any of the cards arounf the store he would throw them out . I tried to ezplain what this was about and said I was not gouing to leave them around just wanted them to be put in break room ,after all this was about your Hero and he was from the area. Well the operson repeated ..they would be tossed out and would not put any in the break surprised i was at the rudness of this person and the lack of support by Menard toward something such as this, it tells me you have no support for any one we look up to as our HERIOS ,MILITARY ,POLICE ,FIREMEN and WOMEN How sad .Makes me want to take my business else where LIKE HOME DEPOT they care about their Heroes They even give discounts to Military . Feel free to google Artprize Grand Rapids Mi. or Hometown Hero by Pamela Alderman to see for yourself if you care.


Madelyn October 7, 2015 at 9:03 am

We just went to Menards the first day it opened here in Jeffersonville, Indiana. To our dismay, they had only two electric motor scooters for handicapped. I had one relative that could hardly walk, my husband is a veteran with parkinson’s. To offer one of the employees to push a person around is degrading from the standpoint that disabled people want to be independent as much as possible thus they prefer a motorized scooter. Please add a couple more of the scooters. Yes, some people take full advantage of the scooters when they could very well walk but there are many that truly need one. Thank you


John A. Burri October 8, 2015 at 11:05 pm

Please excuse typos my bad


Andrew Boardman October 4, 2015 at 1:19 pm

On 8/01/2015 my wife & I when into store 3240 tip city Ohio to order our kitchen cabinets granite they’re not the best guidance they were Erie Birch sold by value choice. When our cabinets arrived every cabinet was scrounged or net and I’m not exaggerating every cabinet so they offered to reorder them which they did in those were defective their solution was for us to take all the cabinets and piece them together ourselves! even though our installers had been scheduled twice we were not aware that we were going to have to piece our cabinets together to get the right cabinets that we ordered. We ordered our cabinets on 8/01/2015 and today is Oct 3, 2015 and just received 2 more repressed cabinets ! Now we have yet to order the upper cabinets because we are leery of this happening again ! We have told installers to put our job on hold again to see what’s going to happen ! I feel the 1st order should of been scratch and dent free, the to receive the 2nd order in the same condition , we were not offered a discount all they offered was to give us all the damaged cabinets and piece them together as well as we could, plus reorder 2 more ! At this point I’m ready to return them and go with another company unless you can give us a better solution!
We shop at Menards Tipp City Ohio every weekend and if this doesn’t set resolved we will not be back


Andrew Boardman October 4, 2015 at 1:31 pm

Errors : guidance- best quality scrounge ~ scratched


Karisa October 26, 2015 at 12:17 pm

We had the exact same issue at the Manchester store in Missouri. We also received very poor customer service. I spoke to the manager the next day about this issue and felt like he could care less. They also put the damaged products back on the shelf to be sold to another customer. I have spent a lot of money with this company and to be treated like this is completely uncalled for. The corporate office also said the only way they could even help me is to write in a letter and I don’t believe that is right. I have wasted plenty of time on this problem to waste anymore time to wait for a letter back when they probably aren’t going to do anything about it.


virginia becker September 25, 2015 at 3:37 pm

The name on the badge says Edwardo-t he actions of this man at your bellevue,Ne store needs looking into. He is rude to cashiers – rude to customers and makes shopping at M enards a nightmare. When you complain to management- they say he is related to someone in your company and cannot be touched. How many customers and how many employees do you have to lose before you do something about him or his actions? I used to love shopping in your store.


Mr. Hrabal September 20, 2015 at 7:07 pm

I just wanted to write and let you know about an extremely unfortunate set of circumstances that I experienced at your Menard’s store in Plainfield, Ill. at 135th and Route 59 at 5:15 p.m. on Sunday Sept. 20, 2015.
I was returning for exchange an outdoor furniture cover which had fallen apart with less than a year’s worth of use to its name. Surely, something like that should last more than one season.
I was told by Sofia at the returns counter that I would have to have the receipt and asked if I had the receipt. Of course I did not. Do you keep all of your receipts for incidental items? I suspect not.
She said she would have to check with Maria the store manager. She in turn called Maria and Maria told her that absolutely not could the faulty outdoor furniture cover be returned for exchange without the original receipt.
I know that Menard’s has a machine in the store that can provide a copy of the receipt, but Sofia said that machine was not working and in fact was not working in any Menard’s store around the entire country. Hmmmmmmmmmm – what a way to run a business.
I left the outdoor furniture cover at the store to show a manager or a representative of the company that makes the cover, the shoddy workmanship that went into the cover, but Sofia looked and acted extremely disinterested. In fact she placed it right next to the garbage can as if that was where it going to be headed as soon as I left the store.
I know this letter of concern is likely to fall on deaf ears. I had informed Sofia that I was going to write but she re-emphasized that it is a very very strict policy with no exceptions – ever – coming from headquarters that NEVER EVER accept a return without a receipt. Oh come onnnnnnnnnnnnnnn. Really??? In these days when customers have so many choices and places to shop that Menard’s is going to adhere to a strict and cumbersome return policy? One would wonder.
We live in the subdivision right behind Menard’s, so we shop there frequently, but there is a Home Depot and a Lowe’s just a few miles down the road. It would be no problem to shop there. And perhaps that should be part of our plan in the future – all this hassle over an approxmate $60 outdoor furniture cover? Oh myyyyyyyyyyyyyy.


Anthony A. LoCoco September 18, 2015 at 7:08 pm

Menards delivered roof shingles to a new construction home site, the lazy driver without permission drove the length of a side lot which is owned by the municipality not us and caused mud/ruts as it rained for the past 8 hours. Very ignorant delivery staff…


Jim Kenney September 17, 2015 at 10:45 pm

I drove 130 miles round trip to buy a $1,000+ sliding patio door and a screen that goes with it. It was a special order and we paid at the service counter and were given our receipt and told we would get an email when it arrived. We received an email 10 days later that states “your ordered has arrived at the Menards Sedalia, MO store (where it was bought). A few days later we pulled our trailer again 130 miles round trip to pick the door up but when we got there, were told that only the screen had arrived and that anything ordered along with the door was considered a special order thus the email. Even though I paid ONE ticket with ONE credit card bill, it was considered multiple special orders. The general manager John would do NOTHING to help us except send a very lame email to me saying the wording “allocated to vendor” on the email I received meant the full order had not been received. How would ANYONE know what Menards internal system wording means? They offered to deliver the door to me for $149 adding insult to injury. I will pick the door up when it arrives and that will be the very last time Menards will see me or my family in their store. I cannot tell you how dissappointed we are with Menards arrogant attitude. There are many choices and places to spend your money. They’ve apparently forgot what got them to this place.


Lauryn September 17, 2015 at 2:27 pm

I purchased a LG refrigerator from your Franklin WI store. We had never shopped at Menards before. After our experience we will never purchase a large item, have anything installed, or get any services from your store again.

Along with our refrigerator we purchased your 4 yr service plan. For $99.97 we have come to find out it is a waste of money. Apparently you have no repair services for the appliances you sell. Let me start from the beginning and give you the details of our experience.

When the two gentleman arrived with our delivery they were completely unprepared. They were unfamiliar we the product. The delivery required the doors being removed from the refrigerator. They did not have the proper tools and had to borrow them from our movers. When the doors were removed they damaged the water line causing the refrigerator to need to be replaced…Ill get to that shortly.

The manager was then going to send someone to “repair” the fridge. My husband and I were ok with this until we realized there were no repair men? It was the manager that came and he was unable to fix the damage the delivery company had done. Now we had to order a new refrigerator because that was the last one in stock. It would take 2-3wks we were told.

I called to schedule the new delivery and had to speak with Danielle again. She was rude over the phone. She was unable to schedule the delivery until it arrived. I was very understanding of that. I was told I would be called when it arrived. It was going to ship 5/19. I called the store on 5/20 because no one had called and I had been without a refrigerator for 3 wks. I was told “it came in a couple days ago”.

I will continue to discourage people from purchasing large items. I have also told people your service plan is a scam because you don’t have any service people to fix things.

I will buy my appliances from Best Buy and Sears like I always did before. It was a mistake to trust your store.

Please don’t let this happen to someone else.


Ken Palmersheim September 13, 2015 at 6:15 pm

I am very dissapointed with the minimum number of GAreen Bay Packers magnetic NFL Football Schedules received by your Hudson store, and the fact they were so late in arriving. We were not able to obtain ou Packer and Viking magnetic schedules and are very discusted with Menards. In the future we will be shopping at ou local Home Depot exclusively.
Ken Palmersheim
* Brighton Path
Hudson, WI 54016
Phone 715-381-****


Dave September 11, 2015 at 11:32 am

I order flooring because Menards didnt have it in stock! 31 boxes told it would be here in a week STILL hasn’t got here was told to go to another store and get i said no have it move to the Mishawaka store an was told no way i called corporate office and all you get is a recording and all that does is piss me off even more!!!!!!!!!!!!!!!



jesse jones September 10, 2015 at 11:23 pm

People contact the Better Business Bureau in your area, they will get you results for your complaints.


Hope September 9, 2015 at 11:16 am

Well it’s been 3 days and still have not heard anything from menards!! So does anyone know who to call and get some answers??? I had the worse experience in Woodstock,Il and Crystal Lake,Il. I would like a full refund for the equipment I bought seeing know one has contacted me and resolved the issue with this 500.00 powerwasher!! I will take my money to Lowes I know there equipment won’t break after 3 times of using it!!



Is there any human decency? September 7, 2015 at 7:29 pm

To Whom It May Concern:

I am writing this in regard to a horrible experience I had at the Menards on the South side of Des Moines, IA on 14th Street. I am a first grade teacher, and I have taught in this area for many years. I am familiar with the families and children living in this area, and I have always felt comfortable shopping and working in this area of Des Moines. My family lives in a suburb of Des Moines, and my children attend school in said suburb. On August 4th, 2015, I took my youngest son with me to purchase some light bulbs and some drawer pulls from the Menards on 14th Street. I went to this store because we also needed to visit Target and Hobby Lobby. Both of these stores are located conveniently near the Menards on 14th Street in Des Moines. Sadly, this was a horrible mistake!

My son is 11 years old, and he is very responsible and mature for his age. I allowed him to look at pocket knives for a few minutes while I looked at drawer pulls several aisles away. After several minutes had passed, he took his phone out of his pocket and texted me to see where I was in the store. I texted him back. He brought a pocket knife over to show me, which I purchased for him. Some of you may think this is a dangerous thing for an 11 year old. However, my son has a collection of them he started after receiving one from his great-grandpa. We have rules concerning the knives, and he has always been very careful and responsible in following these rules.

After we checked out, we were stopped by a woman and a young man in plain, street clothing. The woman smiled at me and said hello. I thought maybe she was taking a survey or something. I wasn’t sure. She asked my son and I to come back to a room with her. I asked her what this was about, and she didn’t answer. We were made to feel as though we had no choice, and I didn’t feel in danger, so we followed. Once we were inside the room, the woman in plain clothing and the young man asked my son to empty his pockets. He did. All he had in his pockets were his phone and his ear buds for his phone. A manager had stepped into the room at this point. I asked what this was all about. They started telling me I had to understand that lots of young kids shop lift from their store. Clearly, my son had not. There was no attempt to apologize or make this right with my son or me. The only items we had on our persons were the items we purchased and had a receipt for. The woman, Kim Salagdo, had a very smug smile on her face like she was justified in wrongly accusing my son. They told me they saw him put something in his pocket on camera. I explained to them that he had taken his phone out of his pocket to text me. Then he put his phone back in his pocket. Later, he explained to me that his ear buds were tangled in his pocket and made it hard to put the phone back in his shorts pocket. The young man, Hunter Ogle, looked a little worried about what was happening. The manager, Kevin Harris, made no attempt to make this right with me or my son. I told the manager my son is a straight ‘A’ student who is in the Gifted and Talented program. I am a teacher, and I know that no child is perfect. HOWEVER, as a mother – I felt very protective of my child at this point. He had done nothing wrong. He was close to tears and this manager and these store employees were still detaining us – for what reason?? They had none, other than the fact they were wrong & obviously didn’t know what to do next. I told the manager I had worried over all of my children since the day they were born. I put the plastic plugs in electrical outlets. I put blind cords up high where they couldn’t be reached. I put drawer stops on all the kitchen and bathroom drawers so they wouldn’t get to anything too sharp or dangerous. I sent them to church camp and prayed and prayed they wouldn’t break an arm or anything while they were away from me. I always made sure they were buckled into their car seats tightly. Finally, they are getting older and I feel like MAYBE I don’t have to be so wary about all the dangers lurking in the world. THEN, I take my child to Menards to buy light bulbs, and he is traumatized by 3 store employees over something HE DID NOT DO! They did not apologize. They did not make any attempt to tell him it was okay or he didn’t do anything wrong. They only tried to cover for their own poor judgement. I should have called the police and insisted they show the police the alleged video. I did not want to traumatize my son any further, though. He was already shaking and close to bursting into tears. He had never been in any trouble before, and he had never been around people like that. They were rude and unkind. They did not even try to fix the mistake they had made. I tried to call Gaylynn Heckman as Kevin Harris said Mr. Heckman is his boss. However, I have left several messages and have not received a call back.

I’m not sure what can be done to make this right. My son will never forget this experience. At the very least, I would expect these people to apologize to my son. He is a good child who always tries to do the right thing. As I stated earlier, no child is perfect and I am aware of that. However, should Menards be able to treat people like this? Should Menards be allowed to herd my son and I into a back room and detain us like criminals when we clearly had done nothing wrong?? I do not think so. People make mistakes. Obviously, these 3 employees did. At my job, when I make a mistake – I am held accountable for it. I am asked to fix it or at least to act regretful. These 3 employees of Menards took an unfortunate mistake (on their part) and make it so much worse with their smug attitudes and unwillingness to admit they were wrong. I DO NOT have to understand that lots of children steal from them. It was NOT my choice to open a store on the South side of Des Moines on 14th Street. I only chose to shop there once – NEVER AGAIN.

Another aside, my husband and I recently remodeled 2 bathrooms in the farmhouse that belonged to my grandparents. We spent a great deal of money at Menards. This fact makes me sick after my son was treated so badly by Menards employees.

I will continue to tell my story and contact Menards in any and every way possible until I get a response.

Thank you.


Minnie September 10, 2015 at 2:31 pm



Kade Ja-Latefah October 6, 2015 at 7:34 am

Probably not. John Menard had a felony charge for driving toxic waste in his personal vehicle to dispose in his household garbage among several eco charges. He doesn’t care!


Hope September 6, 2015 at 11:59 am

I would appreciate either the president of Menards or the owner himself to contact me!!! I have never been so frustrated in my life with Menards my husband and I have been loyal customers to Menards for many years, up until today!!! We have purchase many items for our house to fix it up among other things!!! Recently this summer I have purchased a 500.00 power washer for my work and a 200.00 yard trimmer for both of them takes gas to run and each item. I have had issues with and if u take it back to Menards they will not replace it they tell u once u add gas to it!!! So how to you use a piece of equipment if u don’t add gas to it really!! There answer is well here is a business card take to to a place if they can’t fixed it we will replace it!! But u have to pay another 50.00 bucks on top of what u already paid at the store for them too even look at it and if they think its k or have to change a part the money comes out of the customers pocket not Menards or the company name that is on the product!!! I have shared my experience with a lot of my friends and family and I have been told to start shopping at Lowe they won’t give u the run around!! So my advice to all of u don’t ever buy a anything that uses gas at Menards because the store manager will not help you they just give u the run around!!!


Clyde September 2, 2015 at 5:37 am

I was over charged an dam trying to get my money back but the most I can get is a voucher for my money I think the owner that makes this policy should be in jail for theft , that is what Menards would do to me if I took from them I now am a Lowes shopper and happy with them


Jim Riddell August 31, 2015 at 1:53 pm

I recently was at your store on August 21, 2015 to purchase 14ft rustic decking boards to finish my deck that I built. I went to your store in Sandusky Ohio and bought (7) 14ft composite decking boards. This store is 1/2 hr away from where I live. When I got home I started placing the boards down and realized that the 14ft board that I just bought was short. It was 13′ 11 1/4 long. I made a call to the Sandusky store and I talked to a manager named Julio. I told him my problem and asked what he could do for me. He told me to bring the board back to the store and he would replace it. I told him I was at your store, purchased over $4000.00 worth of decking material and you want me to come back to your store to get another board. It’s 1 hr round trip to the store and back. Here is the kicker to this whole ordeal, JULIO told me that it’s MY responsibility to measure every board to make sure all the boards are 14ft. Are you FUCKING kidding me!!!! I told him ” are you going to pay me for my time to measure every board I take out of your store. I told him to give me the corporate number that I wanted to talk to the head guys and tell them they have to train their managers people skills. I’m sure every one who buys wood from there measures every board they pick up. NOT!!!!! I love to shop at the store but your managers need a kick in the ass for people skills. JULIO should be demoted to a cart pusher outside


Matt Bond August 30, 2015 at 2:10 pm

I have traded at your store in Portage MI (Mall Drive) for over 20 years. Had a handyman business most of that time. The store in Portage is one of the smaller buildings but I loved it. I could get in, get out, and consistently found good values. Most impressive is, over the years this store has had great staff, friendly and usually knowledgeable. The store is closing as a second BIG store in town is opening. I inquired about the staff and many are going to the new store (Gull Rd) but some are going to other stores (West Main and Three Rivers). I am writing to say that the current store General Manager (Joe Alston) is one of the finest people I have ever met at Menard’s. He is really well liked by his employees, super helpful to customers and for crying out loud, that man is always doing something, stocking, cleaning, or something. What a leader! I am troubled though, as I asked around I found everyone had a new assignment but the staff tells me Joe does not. I know you gave the new store GM to someone else. But I hope to God you give this fine individual an opportunity to move up in your organization. It would be a travesty if he leaves Menard’s.


Michael August 30, 2015 at 1:54 pm

Where do I begin???
On July 24th I began the process of ordering kitchen cabinets and countertops from your company, and strongly regret doing business with Menards. Your company has caused my family to go without a kitchen now going on SIX WEEKS! It truly has been a nightmare! Upon receiving cabinets and countertops, which by the way some of the cabinets sat at your distribution center (DC) for over a week before I decided to speak up at the Port Huron store to get them delivered. Then when the cabinets and countertops were delivered to our home, and I started to place cabinets in the kitchen I discovered the layout wouldn’t allow for door/draw pulls on any of the cabinet corners. So, I contacted the Port Huron store asking why this wasn’t discovered when I was giving dimensions to your cabinet sales associated, and was simply told mistakes happen. WOW! So, I redesigned my kitchen and swapped a couple of cabinets, and added fillers to allow for the door/draw pulls to be put on the cabinets. Which, by the way, your company made more money and I lost money cause the cabinets I exchanged were more money than the ones I received but never seen the difference of the amount. Then when I was checking the dimensions for the countertop I discovered the countertop for the sink, which has 2 miter cuts, were either cut incorrectly when being built by your company (Midwest Manufacturing) or the wrong dimensions were given by your sales associate when placing the order. Then I also discovered one of the countertops were damaged. So, long story short, I had to have the countertops reordered where they are now sitting at your DC for 3 days! So, while waiting for the countertops, I began opening the boxes for the upper/wall cabinets and guess what? The very first box I opened up the cabinet was smashed. So back to the store again to remedy this problem, or as you probably call it, another mistake! Then I opened the other wall cabinets to find 2 of them were not even assembled correctly at your company (Midwest Manufacturing). So, I had a choice, do I go back to the Port Huron store, which by the way is almost 14 miles each way, or do I add the glue and staples and fix them myself? Guess what I chose to do? I fixed them or assembled them myself! Maybe I should charge Menards for my services. Now that I have given you a glimpse of what me and my family have been going through because of Menards so-called mistakes, I would like to know why I should ever shop at any of your stores again? Your company and its associates, at least at your Port Huron store are horrible when it comes to meeting the needs of your guests/customers. On a closing note, if anything else goes wrong, or if one more MISTAKE happens and causes me and my family to go without a kitchen in our home, I will return every last piece of countertop and kitchen cabinets for a full refund in cash!


Scott Eavey August 29, 2015 at 8:13 pm

Poor Customer Service and Poor Management at the Menards store on 8505 DELTA MARKET DRIVE in LANSING, MI 48917

I have been coming to this Menards in Lansing for many years with excellent service and spending a lot of money. The past year the store has been declining in service and store management. I have reported issues to upper management and into deaf ears. I was in again today August 29, 2015 with more issues with customer service. I need to talk to someone that will listen. The assistant store manager (Matt Lipp) is one of the worst mangers that I have seen at Menards. I asked him about reporting my concerns to Menards Headquarters and he said he did not know how to contact them. At that point I knew he did not care and was too lazy to assist a long standing paying customer. Matt Lipp does not have the communication and personal skills to be in management. He should be at a job where he has no interaction with customers. I asked him to have his General Manager (Andrew Ward ) call me and he said that he may or may not get back with me. What kind of manager is he representing for Menards. I told him you always follow up. Period. I then left and contacted Menards Headquarters. I need someone from headquarters to contact me about my issues. I believe there are a lot more dissatisfied customers that are leaving Menards shopping at other stores (Lowes) for our items. It will cost you in the long run. Menards needs to look at this store for new managers that care like they used to a few years ago. Please have someone contact me from headquarters that cares and I can discuss my concerns.

Sincerely, A just want to be heard Customer


Clyde September 2, 2015 at 5:26 am

It the same way in south bend,In no help just avoid you and think this will solve the problem corporate is just as bad the won’t give a phone number to talk to anyone that could help I am a lowes shopper now


Jerry Stoker August 21, 2015 at 5:35 pm

I am a very mild mannered person. But you are making me extremely mad!! I was handed a stack of complaint forms to fill out which I have done. When i was handed them the guy told me good luck. I talked to the store manager she told me to call corporate which evidently talking directly to the customer is something corporate does not do. She also gave me the number to card services instead of corporate?? Your corporate line says customer service is #1? I have to ask is it? I spend a lot of money in your store. I am handicapped and there is no way i can make it walking through your store. i am not the only one. Not always but most the time when the 1 Electric cart that you did offer your customer is available when i get back to park it there is always someone waiting to use it. Why only one with the money spent at your store you can afford to treat your handicapped shopper better. your company is the only one in our town that only has one electric cart for its shoppers The store I shop at is in Elk River Mn. I do not expect a email because so far you have been elusive when it comes to addressing in person my concerns. All the cards i filled out in the last 6 months have gone unanswered so i would not expect anything better from you at this point. Also after have a severe back injury i notice when employers put the employees at risk of injury. Your company is the only company around that still has them pushing stacks of carts into the store by hand. You are aware 1 injury and what could end a persons career and even a expensive lawsuit could buy a electric cart pusher to assist your works. To sum up it looks like it may not only be the customers you truly do not care about but your employees well being also!!!


peter boyko August 19, 2015 at 8:08 am

Mr Conners

The problem, which you don’t seem to comprehend Even though I have repeated stated our aim and Urgent request was to identify the bugs that Were released into the car my wife was driving From a bag of corn products purchased at Menards.

I have repeated told you and others at Menards And Wisconsin that primary concern was to identify The bugs to determine if they were threat to My wife’s safety.

In turn you and others went out of the way to avoid Helping determine by destroying evidence that Could help identify these bugs and going so far As instructing managers not to assist because It could somehow make Menards responsible.
If this was a criminal case, you would be prosecuted For obstruction.

Menards is responsible for selling this product That was expired and apparently knew that larva In those bags would mature if they were kept And sold past the expiration date. At minimum Cooperation was the right thing to do.

Fortunately we have been assured by the health Dept, no thanks to any of you, that those billbugs are no threat to my wife But only a nuisance and a pest.

This answer could have saved days of agony for her if you and others at Menards were cooperative rather than obstructive. You all should be ashamed of your behavior,

I don’t need to file a law suit, as you suggest, to have the car cleaned as it’s a waste of my and her time to chase a few dollars.

But I will spend my time bringing this episode to the Surface so others don’t to go through what my wife has gone through.

Cc: Mr Menard, Jr.


lee August 18, 2015 at 3:50 pm

Why Doesn’t Menards Give Discounts To Veterans?
Home Depot Gives Discounts To Veterans
Old Country Buffet Gives A Discount To Veterans


Bernhard Fokken August 16, 2015 at 4:51 pm

Having been a long time customer of Menards and the rebate program, I have always received my rebate refund in about a month however I now have rebates going back to last April totaling $129.10 which haven’t arrived in the mail. Some of these were sent in to the rebate address within the past month so I wouldn’t expect them yet but the ones that I mailed between April and July 1st are the ones that ‘m concerned about. I have all the purchases and amounts documented so if you need this documentation, please email me at the address above.
Thank you,


Eric myers August 16, 2015 at 9:56 am

Take your business elsewhere. I waited 35 mins for someone to help me get a toilet and had them paged four times. The man was mad at me because I need help and he had to do his”job”. I showed him the toilet I wanted and he replied it is out of stock. I said can you check and if it is I will pay for it and pick it up later. He was in discuss and said follow me, he checked and said they are out of stock and it will take a month to get in. I said ok I will take it. Then, he told me that he had other customers here and I would have to wait, after waiting 35 mins. With a smile on my face I went to Home Depot.


Jill August 13, 2015 at 4:01 pm

I have also been a customer of Menards forever, however, that will be changing. Last evening I went with my daughter to pick up her new vanity & sink that were ordered online as we were pulling up into the yard I noticed that the reciept stated a 40in in base which we ordered a 32in. The sink was also larger then ordered, my daughter went back into the store to talk to customer service about the error. Upon her surrprise the General Manager Timothy from the Cambridge MN store told her that she apparently ordered the wrong size & charged her a stocking fee of 48.00 for the sink & 117.00 for the base, he was rude & pretty much told her she was stupid for not checking the reciept before she left the store. My daughter who is 27yrs old & just bought her first home left the store crying so I’m extremly angry, I immediately went back into the store to ask to talk to the manager. A manager from the plumbing dept came over & said no problem, it sounds like we wrote down the wrong size. Then the gal that was suppose to make the correction said I can’t do that so I waited 10-15min for the General Manager to reappear. When this Tim person came to the front counter he began being rude to me & just couldn’t believe any one wouldn’t double check the reciept. I reinterated that why blame the customer, how about the employee & stated it wasn’t like we took it home & said whoops we ordered the wrong size, we were picking the items up & noticed!!! I have a lot of influence in this community & don’t want to use this as a threat but they are the only game in town with no competition & I will bash Menards until they make it right!! The final answer from the GM Tim was I will take a copy of this receipt & talk to the employee to see if he will say it was his mistake. I said, nothing like passing the buck to your young employee that will say just about anything to save his job, after all you are the GM & make the decisions. Unbelievable!!!!


DO NOT ORDER ONLINE FROM MENARDS! August 12, 2015 at 12:11 pm

I was charged a 25% “storage and handling fee” on my return. Who does that? I can understand not being refunded the shipping but I cannot understand why I would pay Menards to put the product back in inventory. I PAID Menards $35.59 to put returned merchandise back on their shelves. I purchase online frequently and NO company (Home Depot, Lowes, Amazon, Best Buy, etc.) deducts from the refunded amount for “storage and handling.” Then to add to my dissatisfaction, Ray their CSR gave me a one line response to my email, “All online if returned carry a 25% restocking fee.” NO apology, no “I’m sorry”, no “we want to keep you as a customer and what can we do to make this right?”. Menards — get with it. NO ONE CHARGES A RESTOCKING FEE! Your CSRs should be trained in customer service. They don’t care if they lose customers. No wonder John Menard, President is the 68th richest person in the U.S. I will never shop Menards again.


Judy August 9, 2015 at 8:17 am

I ordered a gas range from on July 7, 2015. Before making my choice I spent 3 weeks deciding what I wanted. Of my specifications, I wanted self-cleaning and the broiler in the oven. Because “nobody” has a large variety on-hand, you’re almost always required to order online or take what’s available. Sight unseen. I kept going back to Menards because we shop there a lot (until now) and they had the best price. The range I wanted was a GE, Black, Slide-in, self-cleaning and every time I searched it would bring up 10 options. I could go right to the one I wanted because I remembered the last 7 identifying model numbers. Because I would choose self-cleaning, none of my choices were manual clean. However, once I made my purchase, everything changed from there. The model number on my receipt dropped a “zero” and I now have ordered a manual clean, broiler in the bottom range. I didn’t notice the dropped “zero” at all. I know what I ordered. It was supposed to be delivered to the store July 20th. I had received a progress bar in an email once my order was placed but there was no change from that point on. On July 21st, (Tuesday) I stopped at the store to see if it had delivered and I just wasn’t made aware. No, it was still showing on order, 14 days later. The guy at the counter suggested that I email the vendor so I did, immediately, and got a response fairly quickly that the range had been on back-order and was now being processed to the delivery agent. It was expected to be delivered to the store on Friday or Monday. On July 23rd the progress bar went to “in transit to the store”. It was delivered to the store July 27th and I picked it up July 28th. Now, they don’t install “special orders” so I had to pay someone to install it (along with the new connection hose) on July 3oth. Once it was installed I was telling the installer my reasons for choosing this range. Self-cleaning, Broiler in the oven, and he pulled out the drawer and the broiler was in the bottom, therefore, the range was manual clean. I called the store and they refused to take it back, it’s a special order. The department manager was berating me for ordering the wrong stove, telling me I should have checked my numbers when I ordered it, it became my mistake. Finally, the next day the General Manager of the store called and offered me a comparable range, for $50 more because the range I had ordered was discontinued and no longer available to order online. I would have had to pay someone to disconnect the range I received, load it myself, take it back to the store, unused for 2-3 weeks (the old range is long gone) until the replacement came in, pick up the range that I didn’t really want, buy another gas hose connection and pay someone again to connect the replacement. REALLY??? I’m stuck with a gas range that’s manual clean and the broiler in the bottom. No wonder you can’t post reviews on Menards web-sight. No longer a Menards shopper.


linda morris August 6, 2015 at 1:44 pm

Ad said “buy one get two free” but was charged for all three full price. Receipt states to e-mail them but my e-mails bounced back as spam. Tried to call their corporate office but the phone rang until I got a busy signal. Called back to ask if I could make a complaint and got stuck in their robo “press this number for…”. Did that but got more recordings. If I wanted to complain, to send in writing.
Had it! For $5.00 they over charged, I spent over $50.00. Will be returning EVERYTHING I bought. Want my money back and not going back.


mike August 3, 2015 at 12:07 pm

I recently went to Menards to buy a saw I open the box for the song and compared the blade that came in the box with another blend that cost 99 cents I wanted to purchase the $0.99 1 but I didn’t know which was which so I put them back in the box both blades handed it to my boss clearly on video and told him I don’t know which blade is which I put them both in there so he could take him out when he went to go cash out and ask which is which and pay for the other well slipping his mind to take the other one out he paid for it and we left 30 seconds later walking out the door security runs up on me like I’m a criminal when we’ve spent hundreds of thousands of dollars in their store for $0.99 blade they then took me into the office took my ID had me standing in embarrassment for a simple mistake and extorted me for $50 and said if I did not pay $50 on the spot for a simple mistake of a 99 cent blade that they would call the police and charged me with theft so I got home and called corporate and explain to them that I’m not even the one who checked out and it was an honest mistake carpet was very rude and notified me that they do not care what happened that I am lucky that I am still able to shop with Menards I didn’t notify them that they’re losing my bosses account who spends about 150,000 dollars every 6 months and are losing all of his partners accounts and are losing my account she then said that’s fine and they are not willing to do anything for me and thank you for paying the $50 I hope it was worth it on there and cuz well 50 dollars is nothing to me I was more embarrassed by the way I was treated they are losing hundreds upon hundreds upon hundreds of thousands of dollars in yearly revenue over a simple mistake I’ve accidentally walked past Walmart registers and target registers with a bottle of water or something stupid like dog food on the bottom of the cart and they simply tell you hey you forgot to pay for that they do not take you to the front desk and extort you for $50 it is ridiculous it is b******* it is embarrassing and in the end it is their loss


Kade Ja-Latefah October 6, 2015 at 7:46 am

Nobody ‘forgets’ to pay multiple times!


Rod Termini July 22, 2015 at 1:19 pm

I have been a customer for many years and this is disgusting from what I am seeing and what happened to my parents. If Menards don’t want to take responsibility on these rebate problems then whoever is handling these rebates should be fired and the money returned for the products people have purchase with these rebates


Rod Termini July 22, 2015 at 1:17 pm

Watch out with there rebates. They don’t answer emails and haven’t been given people there rebates that they are owed. Had to file a complaint with the better Business bureau and now going forward to the Attorney General’s office and then to the F.B.I. offices. Someone going to get fried on all of this.


Chris A. Karambelas July 21, 2015 at 5:27 pm

Dear Menards,

My family and I have been longtime customers of Menards. We loved going to the one in Melrose Park, IL on North Ave. right before 1st Ave. Ever since Handy Andy closed its location on Harlem and Diversey in Elmwood Park we have been going their since. Today we were supposed to receive an order. We ordered 53 bags of “S” Type Mortar and a 4′ x 8′ , 1/4 inch piece of Sheet Rock. It did not get here. We waited patiently from 7 a.m. to 1:30 p.m. No call about it being late, nothing about the order being cancelled, or anything about it being delivered another day. We went back to the New Store on North Ave. In Melrose Park or it could be Northlake I am not sure. We went up to the Customer Service Desk. The ladies who helped us could not be nicer. After asking for a refund we were told to wait a few minutes so they could find out what happened. We were then told we would get the refund. While waiting for it to go through we asked what had happened. She said they did not tell her and that we would just be given our refund. I could not believe it. They seemed just as confused as we were. A manager swiftly walked by after hearing about our situation and we did not see her again. I hate this New Store and I loved the Old One. I have not ever been treated so strangely in a hardware store in my whole life. Sometimes when a store gets to big for itself it can not handle itself I think that is what happened here. I will never go into a Menards again. I really like going to Ace Hardware. The thing is they do not have all the materials I am seeking when fixing my home. I want to make it very clear that the name on our order form is just the name of the person who helped us make the list we needed. After we obtained it someone else helped us and put it through the computer. And then we paid for it at the register. I do not know what happened? Today is a sad day.

Chris A. Karambelas


Ice December 14, 2015 at 1:15 am

Most of Menards companies use contracted delivery service for the 7 day a week delivery services – they hire a delivery company, who hires their own employees – some of which sorry to say, end up being not so reputable in some towns. What if one of those people disappeared for the day, week, forever? By law, the store could not tell you because it is not one of their employees and thus becomes a legal issue for them. Menards delivers very few items of its own. The delivery companies Menards uses are contracted as is the security/guard shack. Menards doesn’t have control over these people. It’s obvious something happened with this delivery and all the store could do was give you a refund. I’ve heard this happen to others.


Steve Allison July 21, 2015 at 10:57 am

Ordered a small appliance over a month ago. Every time I call the store I’m told “another two weeks”. No one at Menards seems to care. They only want to know if I want to cancel my order !!! I talked to the Store Manager a he could not have cared less about my issue.

How does Menards stay in business ??


Cathy July 30, 2015 at 9:36 pm

Hey Steve
The same thing is happening to us with a large appliance at the Janesville WI store. No answers to where our appliance is or when it will arrive after waiting now for 5 weeks. Store manager could not have cared less.


JLR Enterprises July 19, 2015 at 5:21 pm

I own a patent to go worldwide its for sewervent gas looking also going to Canada and looking at QVC but looking to give you I year all rights and nobody else don hear from you like to show you the product been tested for years and works great and saves lives let me know or my company will need to move on you have first offer thank you ron


DANIEL RUCINSKI July 13, 2015 at 2:23 pm



Terry Baker June 30, 2015 at 8:26 pm


I purchased (3) electric baseboard heaters from Menards Cottage Grove MN store in the March – April time frame and each worked well until a 72″ unit had a melt down. Wiring on the unit burned up, and melted and easily could have started my house on fire as the unit was installed above a carpeted surface. Contacted the manufacturer and was told I wired it wrong. Provided photos of burnt wiring and Cadet confirmed – yep you wired a 120 volt heater on a 240 volt service. Advised I had purchased a 240 volt heater and they said, no you did not. Returned the unit to menards, showed them the damage and was able to exchange it after wrestling with a return clerk over additional charges for a unit that was no longer on sale (~ approx 4- 6 weeks after original purchase). Receipt shows the unit as 240 volt, shelf at store said 240 volt, large 8×11 label on box says 240 volt. Clear, almost invisible decal on unit says 120 volt. small tag on small end of box says 240 volt. Manufacturer states this is how they are all packaged. I asked them to repeat that and they did, said this was my issue. New unit has matching tags all around. Asked mfg what they planned to do to let all who purchased same know this… no response. Manufacturer did not seem concerned about notifying public or Menards but did offer a new unit if I wanted. Original box showing label discrepancies, new box, photos and reciept copies will be provided to Menards if they care to contact me. Will be sending same to MN Fire Marshall and any other interested party. I trust they will disperse the information to fire investigators for past and present issues. All conversations and evidence well documented. This could have burned my home down. On the bright side Menards can easily identify any and all purchasers (who used credit cards) of these units to advise them of the need to verify the voltage before the heating season. The wild card is do they care enough to do this or will they simply sweep it under the rug?


Terry Baker June 30, 2015 at 8:05 pm

Why buy powered equipment from Menards???

I believe Menards policy regarding return of powered equipment is too one sided and borderline unethical. Case in point: Family buys a power washer for dad’s birthday gift. Power washer assembled, filled w/oil and gas then operated for ~10 minutes. Unit shuts off when power washer trigger released. Won’t restart. Attempted return /exchange at Menards and refused due to putting fuel and oil in unit. Now my problem and am told I have to take it to a repair center and wait 30-45 days for repair. I paid for a new unit not a repaired unit. Menards says, read your reciept…. the one you get after you purchase the unit and not until after you electronically sign…. says sorry chump you put gas in it you own it. NO warning posting at point of purchase, none on the unit, only fine print on receipt…. If only I had known this I would have paid a premium to purchase elsewhere with a fair return policy. MFG of no help at all. Next contact. MN Attorney General and Better Business Bureau.


Raul Moreno June 29, 2015 at 5:06 pm

I purchased a replacement plan for a trimer and before a year broke, Menards wouldn’t honored the replacement plan, they WOULD NOT EXCHANGE THE TRIMER.
So I just paid almost $30.00 for nothing.


Jason and Tami June 27, 2015 at 9:49 am

Last night at 9:30 we bought 3 gallons of paint at Menards in Altoona, Iowa, we got home realized we only had 2 gallons. Assuming the 3rd one was still on the register counter, my husband goes back at 7:00 am to check, and he is told he has to have another gallon mixed and has to pay for another gallon, they said how do they know we are not trying to get a free gallon of paint. Really. Thanks for assuming that we were looking to get a free gallon of paint. Great customer service.


Kim Wagoner June 24, 2015 at 6:03 pm

For all you animal lovers… this is atrocious.
John Keller, the Store Manager at the Lebanon Indiana store, is allowing an employee to bring a high powered BB gun to work and shoot the birds in the garden center. I sent an email on the website and heard nothing. I find this very inhumane.


Pamela K ;) August 13, 2015 at 1:40 pm

Its either shoot the birds or have bird crap over everything in the garden center. Would you buy something that has bird crap all over it? Doubtful since you are the type of person that will get on a website like this and call people out. I do believe that the Menards i work for and that one tried the more “humane” way of getting rid of them buy spending over $300 on repellent and wasting countless hours applying it everywhere just for it not to work. As for it being high powered I highly doubt that also because at the store I work for if someone used a high powered BB gun it would go through most the stuff that would be on the other side of the bird if they missed. Also ask Lowes, Home depot, Walmart, and other big names stores they all do it so quit getting butthurt.


Casey Puetz June 18, 2015 at 2:52 pm

Dear Mr. Menard,
Dear Friends,
I have always been a very loyal customer to Menards. I drive right passed the big national chains, Lowie’s, Home Depot…. So starts my story on what I’m having to deal with right now with the Menards Sioux Falls West store… I know that this letter will never make it to Mr. Menard as well. A little over a month and a half ago I ordered 15 cases of special order tile.. Was told that it would be a week to 10 days, longest 2 weeks… Great. You get the email showing after you paid for it that it’s on order and the status of the order… Great.. Two weeks go by and nothing has moved, still showing in process… So I call the SF West store and get ahold of the department. I’m leaving everyone else’s name out of this beside Tracy.. Tracy was the original employee that ordered the tile for me… He got right on it and within 15 min I had gotten a call back and he had found that one of the cases of tile, a case of V-nose had been discontinued by the company. The company that manufactures the tile is Ragno.. So any normal person would let someone know.. No, will just let the order sit… Great job on communicating with you venders.. Thankfully with Tracy’s help he had to cancel the whole first order and reorder it. Good Great Grand.. So now a month and a half later, or just shy of, it gets to Sioux Falls… and by the way there was a few more call that had to be made to get it out of in process status…Again… By this time I had been talking to the Store Manager.. (its hanging on the wall at the store if you’re interested). I run down on my lunch break to finally pick up my tile… Loaded all 500 plus pounds by myself, which everyone that has been to the Menards West knows that they pick the cream of the crop back there.. There is good ones and you know right away when you get the bad ones.. On a side note writing this reminds me of the other times I have purchased larger orders from Menards, like the trip last fall that I went and bought all the sheetrock for my full basement project. I know I’m not a contractor, I don’t spend hundreds of thousands of dollars a year but I am a paying customer, I choose to come to Menards and remember I drive right by the big chains. As I was getting help on loading all the sheet rock, my luck once again I got the cream of the crop.. I should have taking pictures. The two damaged more sheetrock then we loaded.. It got so bad; I was throwing damaged chunks of sheetrock off the trailer to keep it from damaging the good stuff already loaded… Back to my current misery.
I get my tile of gold home, unload all of it and carry it all downstairs.. I know there was a few broken from shipping, it’s to be expected. I started unpacking each case and it just got better and better.. Every pile was damaged from the way it was shipped on the pallet. The cases where laid on their side, which I know this for a fact because, remember I loaded it myself… The tile acted like sandpaper and sandpapered the face off the next tile under it. It looked like it was on a truck from one coast to the next and back again, Maybe it’s the answer on it taking a month and a half to get here.. I took one back to the store to show the store manager, I was so excited to have to do this.. The store manager wasn’t able to be found so I got the third in charge… He looked it over and agreed on what happened and well we come to a cross roads, A we have to reorder the whole order, or B, I want a full refund plus interest, and I go order something else from the bigger named box store.. Third in charge called and was told that it would be in the 16th or 17th of June… I made it very clear that I’m not waiting a nether month like the first go around… This brings me to today… The day that it’s supposed to be here it still shows in process. I once again call the store, store manager can’t be found then I get sent to a guy that had the same sounding name as his, put on hold… I finally get the third in charge. Trust me, he knows how I am by now.. Sounds so surprised that there is not tile yet and that its still showing in process.. Two hours later I finally get a call back and it a word by mouth that ya it’s being shipped today…
I had finally had my fill… I googled and tried to find Menards Corporate number.. I have had enough of a run around with store managers, 3rd in charge… I get a nice lady and the best the customer service can do is send you to an automated person saying you need to fill out a form.. I, at this point want to talk to the store managers boss, Heck give me Mr. Menard himself… I’m sure this is a letter he would probably like to read and be aware of.. It’s his name on the building… I fulfilled there inexcusable way of how handling customer complaints like they want me too… Two hours later I get a short 30 word email saying I’m sorry to hear this, Can you please let me know what store and the order numbers… The store had been fully stated at least two times on the first email… I asked nicely to please have a human being call me personally so I could explain all of this in a normal human conversation and that the run around can be stopped… But no, I then get a second response saying once again sorry to hear this.. I have sent an email to Mr. ***** The Sioux Falls West store manager to make him aware of the issues at hand and here is his direct number… I don’t need to explain my feeling on this… and by reading this you are well aware that Mr.**** knows all about this.. He was the one that did do something a little right and claimed he emailed someone and had got a 100 dollar credit the day I picked up the full order that was all damaged.. I do thank Menards for this.. So here I sit waiting tell morning to get a call back once again on when it’s going to arrive in Sioux Falls.. And if it’s going to be in good shape or not.. I have made it fully clear that once again like I have stated before, even while all of this has been going on I have driven past all the big national chains and bought just shy of 2,000 dollars of green treated decking material from the same location.. And yep you guessed it I got the cream of the crop again.. OOO wait I had some one help for 10 min because they had to go get a forklift and bring a pallet of 20 ft. 2×10’s which by the way they drove down the whole length of the building carrying it over all 5 trucks including mine own hooked to the trailer which could have fallen at any time onto a vehicle or the people around getting lumber… They had to make two trips because the first trip over half of them were not acceptable… 3 hours later and having to look everywhere my father and I found everything, on or own. All of this lumber is still in my garage. If I don’t get a better answer or outcome on this go around on tile, I’m personally loading every square inch of lumber onto a trailer and someone back in the cream of the crop is unloading everything with credit plus interest and fuel for an hour trip…
In conclusion, I want to thank Ragno Tile Company for a great looking tile but ether them or Menards don’t know how to ship it, Thank you for letting a customer’s order to one of your venders sit tell god knows when. Thank you Menards for the best run around and I don’t knows and I’m sorry we don’t have anyone to talk to, please just leave an email. Time will tell when the tile will get here and if it’s going to be in acceptable forum…

Thanks Menards,


Angel Mills June 15, 2015 at 4:02 pm

I was at the Cape Girardeau, Mo store Saturday 6/13/15. The customer service was HORRIBLE!! After spending $2368 I was treated poorly by the customer service manager.I had to wait some minutes on one manager to approve my check while another just stood there and talked. Then that manager wouldn’t even make eye contact with me and when I thanked her she couldn’t even respond with a “You’re Welcome.” I see they don’t value their customers at all and I will NOT waste another penny in this store ever again. Next time I will go to Lowes.


Richard Hill May 28, 2015 at 8:38 pm

I special ordered a bathroom vanity from Menards; our contractor picked it up today and it was damaged. It took 4-6 weeks to come in…I really can’t remember which, however; when my contractor returned it, I could not receive my money back. Yes, they did give me a store credit of over $900 but why would I want that when they can’t take care of their own merchandise??? Their return policy is anything over 90 days, gets a store credit and it was 93 days AND THEY DAMAGED IT! We have several expensive projects down the road, and you can bet Menards won’t be seeing any of that! I really don’t understand how they can stay in business after reading many of the complaints that are posted! Awful!


penske May 27, 2015 at 9:17 pm

My wife and I bought an Earthquake 43cc cultivator before they went on sale. Lasted one till and now is blowing oil out of air filter and spark plug connector broke.

We pay in cash and never keep receipts. We expect something of quality and haven’t had a problem with anything from Menards since 1997.

I called and asked customer service if I could do an exchange without receipt. Yes you can or get store credit. We paid over $240 and they are now on sale for $97 + less.

DON WASTE YOUR TIME WITH THIS PRODUCT. We drove 40 minutes to exchange it and was told NO you can not exchange even with a receipt. WTF! I was told I can take it to a repair shop in the area. Another 2 hrs wasted with my family. FU MENARD FAMILY.

I am now not only a previous employee but also a previous customer. What BS.


Debi Gilman May 26, 2015 at 7:24 pm

Menards you seem to lose quite a number of customers due to your very poor customer service and managers.
You just lost another one!
I will take my buisness to a store that handles problems in a more professional way….and take rsponsibility for thier screw ups.


Jeremy Wilson May 26, 2015 at 7:09 pm

My Fiancé and I have Spent thousands ad thousands and thousands of dollars at our Effingham Il. Menards, over the last 6 years or so. We bought all our kitchen cabinets and appliances there and all the dry wall screws flooring ect. ect. We are tearing our old farm house down to its studs, floor joists, and rafters redoing all the electrical, plumbing, insulation and everything in between. We have patronized the Effingham Menards almost exclusively for this project. Then the other day we went to pick up our doors for one of the bedrooms and seen it was the wrong door, I had brought in a printed off sheet with the door and specs that one of the employees had printed out for me at the very same Menards in the same doors and windows section, well I gave it to the kid working and explained that I wanted this door and he went through with the order. When we came in to get our door and seen it was the incorrect door, we let them know and they acted like it was our fault saying that they showed us a picture of it which they did not! I explained that I brought in the printed sheet with the exact doors we wanted and the accusingly asked if I had the sheet, I had left it at home not knowing I would need it, one of the employees laughed like we were lieing, and continued insulting us by saying in a very unprofessional rude way that they could get us the door we want but it will cost $30 more plus a $25 restocking fee!!!! We were so upset that if we woulda stayed any longer I might have been asked to leave, so we left on our own accord. I just can’t believe that my patronizim is worth so little there, after all we probably spent enough money there to pay both those rude employees salaries for a year each… I guess I’m just ranting here, but I will for sure be getting all the rest of my home improvement products else where. Oh and did I mention that I am a Carpenter with my own buisness and for all my jobs someone else will be getting my business too. It was enough that there was a mistake and we were inconvenienced, making a trip to the store and either coming home empty handed or with the wrong doors, but add snotty rude unprofessional attitudes by employees that acted like they could care less how we felt and that was straw that broke the camels back think I’ll hsve to let my friends and family know on FaceBook as well… It’s just sad we really loved our Menards.


Nate Ertl April 25, 2015 at 5:14 pm

The Maple Grove Menard’s store exhibited the most rude, condescending and incompetent behavior over the past two days.

I was in the store twice and my contractor once to schedule delivery and pay for ~$2,000 in materials… which were never delivered today. I called 2 times and never got callbacks to check on the status of the delivery until I had a crew of contractors waiting around. Finally I dealt with the store manager who informed me that I never paid for delivery despite multiple times making sure that everything was taken care of. The building desk told me as I took the invoice to pay that everything was scheduled for delivery on Saturday. The store manager tells me that it is a communication breakdown that is my fault for not paying the delivery fee, which was never mentioned in any of 3 visits. Finally, he said that all of the issues were between the contractor and me before hanging up on me and telling me that it is my fault that I didn’t get the delivery– because nobody in his store followed a process to bill a delivery or to tell me that there was a delivery fee or to return phone calls with common courtesy. Keep in mind that I have a written delivery time and was told by staff that it woulddbe delivered and everything was taken care of.

Icing on the cake is that my other painting project involved them matching a Dutchboy paint, which I gave them the old container of and the mixing formula. They mixed it to the wrong shade with all different numbers entered into the formula. Shame on me for not making sure their staff understands numbers. In both of these cases, it is apparent that I need to do Menards staff’s job for them because they are not competent to do them and exhibit no accountability nor exhibit any empathy for their customers.

You’ve pushed two projects back by a day, and possibly a week through incompetence.

I’m amazed that you empower your store managers to take absolutely zero accountability.

I’ve been a 20-year Menards customer, given plenty of leeway and preference for a midwest company, but unless there is some restitution for this, I will only cherrypick your offers and take my profitable business to Home Depot, Lowe’s and my local Ace Hardware.

I look forward to hearing from your corporate office.


Jeremy Wilson May 26, 2015 at 7:13 pm

Just read your cruddy experience, I was just wondering if corperate ever replied to you. I had a bad experience and made my feelings known as well… Hope things turn out.


Robert Fleming April 24, 2015 at 4:42 pm

I live in Rolla, Missouri. For several years we have been receiving, on average, two or three direct mail pieces from Menard’s every week. These are very large newsprint circulars … lots of pages … lots of trees used.

The problem is we don’t have a Menard’s remotely close to us … more than 100 miles away. I think they are finally building one in Sullivan, Missouri … 35 miles from here.

I think you have needlessly wasted a lot of trees saturating Rolla with all this direct mail for the past several years. I know the owner is a rich man, but our environment is a finite resource that should not be treated with such disrespect. On the other hand, this is a free country … and using the postal service does keep folks employed.

Oh well …. that is my rant.

Thanks for the comment forum.

Robert Fleming
PS – I called your corporate office and was hung up on twice by the Public Relations Department … real nice.


Thomas J Breese Jr April 24, 2015 at 10:04 am

For the most part, I have done business with Menards for many years and I have never ran into any problems. The service has been very good next to other construction supply companies. I am writing this because I would hate for future customers to run into the same problems I have in purchasing countertops. You really need to read this to fully understand how much you the customer will bare the responsibility when something goes wrong with your order.

The first week of April, I go to my local Menards store in Terre Haute, Indiana. It was a good time to do home remodels and I decided I would update my countertops and add a new matching bar to one of my walls. I did all my homework, took measurements based on the measurement tips they provided. Everything looked great. This was my first time ordering countertops, especially quartz countertops, so I felt I had all the information I needed.

I sat down with the salesman at the store, although he seemed preoccupied with something, and acted like he did not want to talk to me. I gave him all my measurements for the counters and the bar top. I told him I wanted the smooth double rounded edging on all open counters and bar tops facing the kitchen or anywhere people would be interacting with the counters. He told me the counters would all have double rounded smooth surfaces on anything facing people and it was a profile the countertop fabricator did by default. In other words, the flat surfaces faced the wall or where the oven range went in. I also told him I wanted the bar to have double rounded smooth surfaces on all three sides facing the public and only a smooth surface facing the wall. It appeared he put it all in correctly (at least for the estimate).

After reading the estimate, I told him to pull the trigger on the order as everything looked in order. He did and he handed me a contract to look at and sign. I read through the contract and all the measurements looked correct, the double rounded profiled looked fine and so forth. I was more focused on the placement of the oven range, the measurements of the sink and how everything aligned with my cabinets. It all looked perfect.

Three weeks later I get the order. Guess what? The measurements were perfect, the placement of the ovenrange and the countertops were perfect. Somehow in the scheme of things the bar top was totally screwed up. The measurements were correct (44 inches both ways). It had three flat surfaces and only one side was double rounded. I thought to myself, why would any qualified person not had ensured (along with me) that the 3 sides facing the public would be double rounded just like the cabinets. Why on earth would only one side have a double rounded edge? Two of the flat surface sides were polished like the double rounded side (but flat like they went against a wall). Why? I explained this to the salesman and brought it up several times. He said all the public facing edges would be double rounded. When you look at the contract, it just said they had three polished sides.

So, I call Menards immediately and told them about the mistake. They simply did not care. They took no responsibility. Instead, it was on me. It was all my fault I did not read their contract carefully enough to find the mistake. I was supposed to be the expert (instead of the salesman) to determine that two sides of the bar had “profile” unchecked. Would any of you be looking for that specifically if you did not know that much about particular industry terminology when you are told “all public facing edges with be double rounded”? Come on. I was at Menards last week ordering windows and found two mistakes the window salesman made before I place my order for windows. Thank God, I knew a little more about windows or I would have been stuck with that one too.

What I am seeing from Menards is they now hide behind the “contract”. It no longer matters about the quality or expertise of the salesman. You can have the worst salesman or someone who knows nothing about what you are ordering and it is entirely “your fault”, even if you cannot break out all the detail of the contract (yourself) or get clear advice from the salesman. Even when I asked the salesman about my contract, he gave me bad information about the interpretation of it and it is “still my fault”. Do we now have to go and get attorneys to look at our Menard’s orders before we sign on the dotted line? They would not even meet me half way or bare part of the blame. This is the worst customer service I have ever seen, especially when I spent a lot of hard earned money on the bar top. Their department manager, Craig, had no mercy and neither did the store manager. The word of their staff means more to them than their faithful customers.


Nico Wong April 22, 2015 at 10:09 pm

We are manufacturer of aluminium composite panel which can be used in indoor and outdoor usage, and I will send you more information after you reply me by email.

Thank you.


Susanne Lieske April 22, 2015 at 5:34 pm

I have been a customer of Menards for a very long time, many years, and have looked forward to the 2% rebate check, which I would receive at the end of each year.

This year a new policy was initiated whereby 2% rebates checks will be issued quarterly. The amount must be greater than $5.00 to be issued. I get that. It’s not cost effective to mail a rebate check for less than $5.00. However, what I don’t understand is why my quarterly 2% rebate can’t rollover until I have earned over $5.00.

Being am a loyal “but small” purchase customer, I lose out on the 2% rebate. This is very disappointing.

The yearly 2% rebate worked great for us little purchasers. Could your new policy be revised to enclosed us with a yearly 2% rebate check? We are purchasing every month and that should account for something.

I await your reply and thank you for hearing my views/concerns about your new policy. I hope something can be changed to include everyone who purchases and uses their Menard’s credit card.

Sincerely, Susanne


Holly April 20, 2015 at 2:27 pm

I just mailed the following letter to Mr. Menard.

Dear Mr. Menard,

I am writing to strongly suggest that you revise your special order processes. In the past few months my we have ordered a free standing linen closet, bathroom vanity cabinet, vanity sink top, and tile for a bathroom renovation. We were told the cabinets might take a while as they were custom. What took a long time was the vanity sink top which finally made an appearance late last week. Each time we went to pick up our special order, once we were waited on it was a half hour or more before our order was located. Sometimes it was out on the floor and other times it was where it was supposed to be, but overlooked. Yesterday, my husband located the item for the staff….someone had put a large item at the beginning of the bin and the staff didn’t realize there was a second row behind it. Instead of trying to have alphabetic bins, why don’t you give bins numbers and relate the bin number to the item for easy location? Staff are all running around like chickens with their heads cut off while the number of customers waiting increases. There isn’t enough parking around door #10 for all of them.

Today was the worst of my experiences. I placed an online reorder of our original tile order. It seemed to sit in Plano, Illinois for quite some time and then suddenly it was delivered last night. I went this morning to pick it up. It was found right away and I was the only customer. I was thinking it was my lucky day. However, when it was brought to the car, I knew immediately that it was not right. The boxes were much thinner than the original order and the packaging completely different. I had the associate open the box. Instead of Verde Forest (a green treelike marble with multicolored veining), the tiles were white marble with black veining…NOT EVEN CLOSE. They called the floor manager who verified that the tiles should have been Verde Forest. So, I was taken to the customer service area, a process involving me, my credit card, a re-stock override, and a new order with transfer of the funds, to reorder the same tile I ordered in the first place. This process should not have involved me at all. The loading dock should have checked the item against the order and returned it without me ever knowing it was in. So…now I wait yet again for Menards to consider delivering the right item. The best I can say is that the floor manager was helpful and apologetic. I believe that this type of thing is happening quite a bit.

Once this order is complete, I am not sure how often I will shop at Menards. I drove past two Lowes and a Home Depot because my husband wanted to use your store. Next time I will put my foot down and remind him of our experience. If things don’t change, you will find yourselves without any customers and out of the market altogether.


Autumn McMillen April 19, 2015 at 9:41 am

I visited the Grand Island Menards last week. I walked up to the guard shack to find out where more staples were when I felt something fall on my head. I put my hand up and found 2 maggots on my head. I asked the guard where they can from and she informed me that there were dead pigeons up in the roof from employees shooting them and leaving them there. I asked why they aren’t being cleaned up and was told I don’t know. First it is upsetting to hear your employees are being paid for animal cruelty. Second, its upsetting to have maggots falling in my hair. This is very disgusting and I’d lime to know if this will be taken care of.


Kim Wagoner June 24, 2015 at 6:12 pm

Autumn, your post was enlightening as to the mindset of Menards. I just found out that the Store Manager in Lebanon Indiana is also having birds shot in the garden center. Apparently this is common practice. I wish something could be done about this. I get no response from Menard’s. Sorry to hear about your experience.


jamee April 18, 2015 at 1:28 pm

I went to Menards in Terre Haute today and purchased $400 dollars in counter top. One of the pieces was broke and the store manager did not care if I had 45 minute drive back to the store. We spend over 100,000 a year at this location and have had on going problems we run a business so the customer said they would never shop there again either. All I wanted was Bill Tegler the store manager to say let us bring u another one or can I do something to make it right. Instead he informed me that we may have broke it and we should inspect items better before we leave the store. I think he has no management skills at all and I won’t be back


Marilyn April 17, 2015 at 9:36 am

I am an female Afro-American Senior who recently bought some products at my local Menards Store in Fairfield Township, Ohio and I was very insulted by a young Caucasian female, who assisted me when I returned one of the products I bought. I am very disturbed by Caitylnn’s unprofessional approach and insulting words to me. My husband and I have been loyal customers at Menards in Cincinnati and Fairfield Ohio for year’s. We have spent large sum’s of money at Menards and the recent service by Caitylnn has made me question the experience and training of their employee’s and whether I will shop there again. On April 13th, 2015 I bought a container of Rose food/fertilizer at 4:08p.m. I realized that I needed a larger size and returned to Menards for a refund at 4:49pm. It takes 34 minutes round trip from my house to Menards. I went to the service desk and unfortunately, I was assisted by Caitylnn, who asked why I was returning the item, I told her I had bought the wrong size and that I had just purchased it around 40 minutes ago. Caitylnn gave me a questionable look, not looking at the time on the receipt I gave her, but struggled to open the container, then Caitylnn looked in the container and had the audacity to say to me “Did you use some? It looks low.” I replied ” I just bought it 40 minutes ago and if you’d check all of your rose food/fertilizer container’s they are all probably low.” There are no products completely full these days. I felt like I was being accused of buying a product, taking it home, using it and then returning it in less than an hour. I was very insulted!


James May 31, 2015 at 10:33 pm

Why are you bringing race into this? You’re just making another excuse for a pity party. If you realize d the shit retail workers have to deal with you might be better off. Be more considerate.


Becky April 16, 2015 at 5:02 pm

I had the unfortunate pleasure of visiting the Fairfield Township store in Cincinnati Ohio and if I could add I will never shop at another Menard’s ever. Thanks to the treatment I received today. I will say if Julie and her manager Alex is any representation of the type of people you hire I think the process needs to be revamped. Instead of Alex doing what a manager should and making the situation right ,which he had the power to do, he chose to simply apologize and do nothing else. Well thanks to your well skilled customer service manager (NOT), I am now a Home Depot and Lowes shopper…
Thank you Julie and Alex for showing me what Menards really thinks about their customers…


DW April 16, 2015 at 3:30 pm



ashley April 10, 2015 at 2:25 pm

I went to your Columbus store yesterday and I have to say I was highly disappointed. Not only did 9/10 employees have no clue what they were talking about, but they had 0 customer service skills. After dealing with your employees awful people skills and lack of knowledge, I get home and find two coat hooks I paid for(they are on my receipt) were not put in my bag. I called customer service today to let them know I had two items missing and not only did they not apologize for the inconvenience, they told me I had to drive 25 min back to the store to pick them up and they would “analyze the video footage” aka ACCUSING ME OF SHOPLIFTING. Like I am desperate enough to go through all this effort for $3 worth of coat hooks!! This is beyond insulting. This entire experience makes me never want to shop at your store again. Next time I will choose to support my local hardware store instead.


Deb March 30, 2015 at 11:49 am

I am so disappointed that John Menard has supported Scott Walker with millions of dollars. I do not live in Wisconsin but now Mr. Walker is running for president. I am a teacher, I do not appreciate being called: a union thug and being compared to ISIS. by Mr. Walker. John Menard, I have been a loyal customer at the local Menards near my home and I will no longer shop there. I


Andy April 2, 2015 at 8:35 pm

I agree I also am extremely disappointed in the support of $150 MILLION to Scott walker who is destroying my state. I am in the trades and used to exclusively shop there. In fact I built almost my entire home over 3000 square ft with materials mostly from Menards. I will NOT shop there any more! YOU have lost my business and as well as many of my contractor friends. That is the price for supporting Scott Walker. I am also a teacher, John Menard.


Susanne April 22, 2015 at 5:41 pm

Andy & Deb,

I am a Scott Walker supporter and have no problem with Mr. Menard’s donation to him. You have a right not to purchase any additional items at Menard’s. That’s your choice.

Those of us that feel Scott Walker is doing a great job also need to speak up. So that is what I am doing. That my choice to speak up in support of Scott Walker and continue to make purchases at Menard’s.


Garvon April 27, 2015 at 11:36 am

Union members are too often thugs, sorry if the truth hurts,

I will shop doubly hard at Menards to make up for your claims of not shopping there, If we all stopped shopping at businesses that gave donations to candidates that we disagreed with… there would be no businesses left.

The “tolerant” Left are only tolerant IF you agree with them,


jeremy May 19, 2015 at 2:18 am

Garvon is obviously dillusional.. Often union people are thugs!? Union workers were one of the major builders of our nation… And the only reason you probably make the wage you have … No unions equal poor wages, bad health insurance, and often poor and unsafe work conditions… Ask the employees at Menard’s … I have known many that quit and some that have moved up high enough to see his antiunion help books at his desk .. He would sooner burn his own store down than have a union epidemic .. The company finds ways to not give wage increases , not give bonuses , and not promote .. Millionaire also burns pallots at his mansion instead of paying to properly dispose if them.. But that’s a side note…. Bottom line is the hard working people of the USA, many of them union laid the foundation of this country and still are the backbone! Go to Pittsburgh, steel workers…. Detroit major car manufacturers…. The mines in the great state of mn … The railroad, who by the way was a major player in expansion, and is one of the few organizations with in states and governments that haven’t pissed their funds away, and probably transport Menard’s cargo..then you got Dr’s, nurses, cops, firefighters, teachers, plumbers, construction workers , pilots and of course the teamsters which everyone associates with ups , whom by the way between company and employees is one of the largest united way donaters in the country… This list is still the backbone of this country.. Unfortunately others, such as walker are running it into the ground and putting us into further debt… I am not a walker supporter obviously, but I’m not completely against all republican views… One things for certain: the government people who run our country , making six figures plus with fantastic health insurance and a guaranteed retirement fund aren’t looking out for anyone besides themselves… They take money from Mr Menard’s and others to save there jobs and get reelected… Then pass a bunch of crap to benifet those backers and companies… Ask walker about those tax breaks to three major companies in Wi …. Bottom line is union people and companies aren’t the problem… They actually are the answer.. History of the US says so.. The top 5 percent of the world who are million and billionaires may not think so… But then again some might since they are union companies… To call all the professionals listed above thugs is not only rude, and insulting, but it shows your lack of knowledge about the topic… All those positions are also middle class for the most Part… Again the hard working back bone of this country.. Not to say some none union people aren’t …. But unions had a place in economic history and are still trying to fight for workers rights and standard of living… That is what this country was based on … Unfortunately between corporate gread and government ,for the most part throwing the constitution into the fireplace…..”Obama care” its sad to see where our country is going… Bottom line sir ….. You are obviously uneducated when it comes to union employees… So the next time you talk to a teacher, police, firefighter, construction workers, drs, nurses, miners, railroad workers and the friendly ups guy make sure to tell the thugs providing you all these services thank you … If you want to see “thugs” check out the people who are drains on society costing tax payers money.. The scammers, rapists, murders etc that cost us all billions every year.. I went on here to make a complaint about a Menard’s situation and had to respond to this insanity ..

An employee at Menard’s was away from his carpet station … No problem .. I looked around in the dept. No one to be found.. No problem .. Went to another dept to have them call.. All and all this took about twenty minutes … Still not a huge problem… Guy shows up .. I say hey man just need some of this carpet … He says you will have to wait a minute! Kinda rudely. …. Kind of a problem… I notice a brown bag in hand …. I make conversatuon ..You coming back from lunch ? Or going on? He says I’m aloud lunch aren’t I !!! Rudely again.. Problem.. He sets his bag down in the station and looks at me like I am an inconvenience… He then unbuttons his pants opens his fly in front of my 60 year old mother and others and reaches everywhere to tuck in his shirt.. I said wow!! That is classy! He says I do this everyday and u r the first to say anything.. OK tommy I say after I get my carpet I will be talking to a manager .. He says I’m an assistant manager !! I say u probably shouldn’t be .. I will talk to the store manager I say. He mutters something walking by me .. I get close and say you got something to say to me ? He says get out of my grill!!! Just coyldnt hear you i said …. He pointed me to the seevice desk and i spoke to a manager all probably for not by the writings ive seen here…

Pretty thug if u ask me …

Thanks menards


Rebecca Harber March 27, 2015 at 6:48 pm

After spending close to $40,000 at the menards in sandusky ohio and doing credit card over the phone purchases the entire time, the people on duty one night must have been having a really bad day. I went to the contractors desk to have them call the guy we were working for to get his credit card info because that was the procedure the previous 2 times, and the girl there got very indignant and told me that she wasn’t a register and I would need to go to the front desk. I reminded her that she was one that had done thisfor us before and this seemed to make get even more angry. So I went to the front desk. While I was there, my husband stayed at that desk and when she told him that she wouldn’t be doing anything for him. He told her he was just waiting for me because he figured they were just going to send me back there. She again got ride with him and said that she would not be helping him. At that time he did get a little upset but did not raise his voice only said that it was rediculous that the rules were continously changing. Then am older man who also worked there looked at my husband and said “I’m just gonna walk away partner” to Shaughnessy my husband replied. “I’m not your partner. Gay men are partners. , “that’s why I said it. He said.
My husband then came over to the register where I was and told me and the manager what had taken place. As we checked out and left the manager apologized and told us to have a great night.
The next day we got a call from the police saying that we were banned from the store. So becauseI asked for the man’s name, he was afraid of losing his job and in order to curtail that he led and said that we threatened him. Amazing that this store would allow this .so we are going to launch a campaign to get all of the contractors in our area to stop shopping at menards. I’ll put a a Facebook page and start Sending out letters


Ken March 25, 2015 at 6:52 pm

I tried to order about $700 of chimney parts on-line for delivery to my CA address. Menards made it sound like my bank denied the charge so I called the bank. The bank says Menards denied the charge and here is the misleading message they provide:

We are sorry. Your payment has been declined. Please check the billing and credit card information you have entered on the order

Sounds like the bank denied the charge, right? Not according to the bank; they told me Menards denied the charge. What’s the story?


MARTI March 24, 2015 at 3:38 pm



Garvon April 27, 2015 at 11:38 am

Unions aren’t middle class, unions rob the middle class


Laurie Nicklaus March 1, 2015 at 4:00 pm

I chose Menards store in Lima, Ohio to purchase new carpet in my living room . I picked out the carpet and the employee in the flooring dept said that they have 3 carpet installers that I can call about installation or I can chose whoever I would like . For the sake of convenience I went with an installer from Menards. He installed my carpet on 1/1/15. A few days after carpet was installed I noticed major flaws in the installation like , the carpet is not stretched tight, I od course am no expert but even I could see that he can’t tighten it because he cut it wrong and if he tightens it now he will cause problems in my bedroom doorways with no longer fitting, also at the other end of hallway where he put a seam it is already coming apart, it has only been 2 months since installation. He was called and came out 2 times to look at it and attempt to fix it , his only suggestion was to hammer a nail through my new carpet and into the wood to hide the pucker in carpet . What kind of solution was that coming from someone who is supposed to be a professional. He thought it all looked fine , so I then called Menards and spoke with the manager of the store he stated that they are not responsible for problems with the installation of carpet sold by Menards. So what sort of qualifications does someone have to have to lay carpet for Menards? I don’t understand why I wasn’t told when I purchased the carpet that if there was a problem that Menards would not stand behind the installer. I am so upset, I am a single mother who worked extra hours at work to save up money for this carpet and now I am left with a mess. I am getting no help from Menards nor from the installer. The Menards manager did say( as if this helped my situation )that in talking to the installer about my complaint that they found out that this particular installer is working full time elsewhere and only doing carpet on the side which is not allowed apparently by Menards, you must be laying carpet full time so my question is how much homework did Menards do when allowing this man to put his name out there for Menards customers to hire and allow in our homes. The manager stated that they have pulled his name from their list of installers so how does that help me ?I can’t afford to order another piece of carpet to replace the one in hall way that is a disgrace and will only get worse not can I afford to hire someone else to come in to fix this installers blunder . I walked in house with my 12 year old daughter and there the installer was shirtless , how professional is that? I have attempted to contact the installer after Menards states that the have talked with him asking him to call me and make this right and he never contacted me so today I texted him and explained my problem with his job again and he stated he already came out and he states that his job was done satisfactory and there is nothing he can do for me . Well I still have to spots where it is pulled tight and it is already coming apart at the seam. Please Menards make this right. I am so disheartened because I chose Menards over and over again for my purchases ,over a competitor right across the street . If Menards chooses to not make this right , I will never set foot in your store again and I’ll tell anyone that asks exactly why I don’t.


Angie June 1, 2015 at 5:25 pm

Hi Laurie
Not sure if you ever got a reply from Menard’s but I can honestly tell you, Menard’s does not install anything. You were mislead to believe that your Menard’s has installers hired by Menard’s. I would probably believe more that the person who sold you the carpet had one of his “friends” install your carpet, which is against their policy.


Kathleen Hamernick February 24, 2015 at 4:28 pm

I went to Menards today in Valparaiso, IN; I go there every week for many of needs around my house; even though there is a Home Depot across the street; I have been supported of Menards. I went in there today to get a carpet rake; I spoke with Brenda and she acted as though I really annoyed her by asking her a question; throwing her arms up in the air; saying I don’t know; I don’t even know what it is and I said it said on line you have it in stock and she said well do you have a SKU number in a loud an annoying voice; and I said that I will go find it myself; I should have know be cause the week before; she had an issue because I asked her where carpet tape was; she kept following around the store until I found what I was looking for; I told her I no longer needed her help and to stop following me; since she clearly did not want to help me. Then I go into an isle for cleaning products and I hear this employee telling 5 other employees about our incident; I interrupt and ask her if these are her supervisors and then they all disburse and she tells me NO! but I can go get you one; I told her I can find someone myself. She proceeded to go get some one telling me to follow her which I would not and I proceeded to the check out and called for a manager myself. She came back with the same manager that another employee called for me. She wanted to hang around and I told Mark; I want to talk to him without her around; she is loud and very rude to customer. Mark apologized and ask for my name. I don’t know that I will continue to shop in this store with this person as rude as she is; I have never met anyone like her. I would think that if you don’t know something you would say I am sorry let me find out if I can find someone who knows. This is the second time she has been rude while I came in this store for help; at this rate your employees are clearing sending you customers to Home Depot across the street by being unable to help or give good advice to customers; too bad since I liked shopping there.


Sean Manuel February 22, 2015 at 5:48 pm

Hi My name Is Sean Manuel I worked at the Menards Chicago IL, North/Kostner. I was a great worker started it out as a Morning Stocker One of the good workers that always got his work done. But i was wondering I defected a box cutter out. To use to do my job yes it was a Cutter that the policy didn’t qualified but I use my cutter for many more activities I had to work on. Yes it was wrong doing of my actions but I was one of the top workers in i thought i deserve a second chance, to get suspended or just a Warning Maybe at the same Menards or different Location. I reccently applied to a different location in i was in the system as theft when Really wasn’t stealing. I was wondering do I deserve to be in the system as theft or do I deserve a chance to redeem me a career at Menards.???,, Which is one of the best jobs i had.


Jodie Epperson February 22, 2015 at 5:03 pm

I decided to purchase the Padre Nail Head living room set. I first went to the store on 120th and Dodge Street where I noticed they had the love seat on display. I ask to have the associate see if she could locate a sofa and chair/ottoman so I could buy a complete set.this all began on February 16th.
After much checking she was able to locate another love seat at the 72nd and L street store with a chair and ottoman at the Council Bluffs, Iowa store. I purchased 2 loveseats from the 72nd and L street store as they told me NO sofa’s available in the Omaha area.
I paid with a check. We then proceeded to Council Bluffs, where low and behold they had not only the chair and ottoman but 2 sofa’s. I purchased both the sofa and the chair and ottoman. I then called the L street store to ask about how I should return the extra love seat. the person told me to return it on Saturday the 21 of February as the check must have 6 days to post. When I went to the store on that Saturday the 21st to return the love seat and seek my money as the check cleared my bank on the 17th I was told that the store couldn’t release me the funds until the 22 on a Sunday I again went to the store to retrieve my $299 and was again told they couldn’t release the money. Now the money is out of my bank on the 17th and your holding my hard earned money for over the 6 days originally told to me.. this is not only frustrating but to the point of infuriating YOU PUT YOUR SALES PEOPLE IN A HORRIBLE POSITION TRYING TO EXPLAIN THE WHY’S OF YOUR POLICY FOR RETURNED ITEMS… HAD YOUR INVENTORY BEEN CORRECT IN THE FIRST PLACE I WOULDN’T HAVE PURCHASED THE EXTRA LOVE SEAT AND THIS PROBLEM WOULD HAVE NEVER OCCURRED I seriously hope to never deal with your company again and for 2 cents would return all of the furniture and shop elsewhere.


caroline droescher February 22, 2015 at 9:41 am

Hi my name is Caroline Droescher I put my 2 wks in 2wks ago because of alot of problems and I feel you guys should know whats going on here. I have tried talking to the GM’s Pete and Ryan and even Matt when he was there at the north platte store even my dept manager char about all these issues and it seems it just went in one ear and out the other.

First of all since firing mitch if you sent Pete to shut down the store its working. Over half the people there when mitch was there have quit. second if not you should pry be replacing him or this store will go down hill fast. I have tried going to him about receiving issues and not getting any help from them when needing doors down for guests or even straightening the doors or help stocking something heavy that I couldn’t do myself. The people that seem to be so lazy back there are Ben, zach, Austin, britton, and Dillon.

I think the people that get taken advantage of because they work they’re asses off are…julie, alex (millwork), plumbing full timer and pt timers, eileen, melvin, kent, people in receiving other than ben, zach, austin, britton, and dillon. I think amber, melenie and with training on returns front end people. If you loose these people that work really hard this place will go down hill. I have talked to guests and they refuse to go around back because they wait for hours. I see receiving team members taking taking 4+ 10 min breaks. Guests come yell at me when receiving hasn’t shown up they say “what do I have to do to get some help loading up”.

One team member never received his fork lift pay for a year because mitch and matt wouldn’t get the paperwork going when ashley was on leave and won’t get back pay for it not fair. Other people in receiving have dropped things and they haven’t lost theyre licences like doors, washer, water heaters. Janet in plumbing lies to people works with little to no people so she can get her bonus, a team member was told he’d get full time and she tells him no I don’t want you hear I don’t like men and Pete says “oh she can’t be that way” she never stays in her department and acts like she’s trying to run the store, never answers her radio or her phone. Her dept has to have the highest turn over rate none of them like working with her including me when i had worked under her she just hands you the to-do lists and POG’s and doesn’t explain anything and when you ask she makes you feel stupid. Char Nelson and Tara Erb are rumorville of north platte menards. Last tuesday when one of the managers got fired char comes back and says, “guess what I heard” and she doesn’t give her new team members a chance to learn anything she pushes them away. Tara says “maybe I shouldn’t have the new team member on my wknd”. They are going to loose a lot of people and they are very expensive living type people that only want the positions because of the money. I was getting paid 10.25 as a manager an hour and team members were getting paid more than me.

A kid dropped a bunch of pro rib and he lost his license and was told he would get a full time position in plumbing he got to plumbing she tells him, “I don’t want you here I am not giving you full time till your training is done” and never helped him complete his training. That manager would be Janet. I have taken papers up front to have them complete out or cancel orders and they don’t know how to do it. Training seems to be a very big problem at this store they don’t want to help new team members finish it and would rather just have them there to stock freight then guests get upset because those team members do not know anything. Not fair.

When I told Pete I was waiting on a job offer that was going to pay me more and better work hours and better benefits and explained to him why I was putting in my two weeks he then when to char and asked her, “do you want me to let her go today since she put in her two weeks?” Apperently he has told managers that before and even team members having issues with other team members bullying them he has also told them, “if you don’t like it there than just quit”. He has told team members I will not move you because I don’t move people more than twice and yet he has moved people like mike, and patrica maybe 5-6 times. He puts people in depts they are not happy in or don’t want to be in and then they quit. He hired a part timer for millwork and told her without talking to char that he was going to let her work her boyfriends weekend who is a manager up in building materials because he likes her that much. That manager already has 2 people on her weekend and she says the girl will work every wknd. Pete says he doesn’t micro manager and doesn’t see that certain people put in the positions they are in shouldn’t be in those positions. I am not the last person who has talked about quiting there are many more people and some are managers good managers who are leaving also. Electrical is now out both managers because one quit and one is going on leave for shoulder surgury. These GM’s just hang out and don’t put any hands on in any dept.

I am hoping he doesn’t let me go before I get my IPS check if he does I’m not going to be happy. Also I would hope I will get my managers bonus being it was for last year. I hope things get fixed at this store because I have even talked to regular shoppers and contractors who say they don’t come in here much anymore because the moral just sucks. You are loosing money here at this store and something needs to happen to fix it. Even after my 2 wks is done I will not shop there for much anymore I pretty much have everything I need for my house and will suck up what I wanted and not getting.

One of the new employee’s asked me how receiving gets away driving the fork lifts and the joes that way and I said ya pretty much. I know the GM’s have seen it and nothing seems to get done. I am also dealing with arthritis in my right wrist and left shoulder due to setting window POG’s by myself because of Rick Waller who was a manager in training at our store he didn’t have anyone help at all. Char Nelson was out for surgury and they let him in charge and changed everything char had started then when she came back she had to fix everything.


Damon Whyte February 21, 2015 at 1:36 pm

I sent your customer service a legitimate complaint about appalling service, which resulted in injury to myself, and was basically ignored. I asked to escalate the matter, and received no further response of any kind. Please provide me with an email address that I can forward this email chain to for further attention.


Holly Thoene February 16, 2015 at 12:50 pm

I would like to file a complaint about the norfolk ne store , we had bought several things from them in the last week the sales pple were great ot was the ones in the yard went to return something and two yard guys walked away from us when we asked for help had to call somebody in the store to come help second thing is we got cabinets and washer and dryer and went to the yard to get them after paying for them had to again call the store to get somebody to help us couple days later we bought privacy fence went to the yard to get it they couldn’t find it my husband and my one year old sat in the truck waiting two hours still couldn’t find it it was freezing out that day so they left and they called us two hours later saying they found it we go get it didnt get an apology or nothing i talked to the manager that was there that night she had nothing to say, we dont live in norfolk we live an hour away so for us to have to wait that long and not get home until 11 is rediculous the yard pple should be in the yard doing there job regardless ifit is cold or hot out would like something done we wonwon’t go back there for anything if something dosent get done


Holly Thoene February 16, 2015 at 12:52 pm

If u could call me at 402 640 XXXX that would be great the sooner the better


Howard Hanson February 12, 2015 at 10:12 pm

I shop at Menards in Cambridge and Forest Lake, and have no complaints .
My question is that I am so pleased with the associates, that I was wondering if it is ok to tip them? Please let me know!


Jeremy February 6, 2015 at 3:36 pm

On 02/06/2015..@ 1231pm me and my wife wer Checking out after seeing her aunt dorinda hogan, her aunt works at menards and abused her power of authority due to the facts that she does not like me and is angry with my wife ,she was talking on radio with security and he was taking down our plate number n I asked him what his problem was and hehe stated rudely none of my business, Said yes it is its our car which makes it our business and to stop being rude he continued talking on radio to dorinda and ppolice saying we wer Checking gets in our we started to leave menards parking lot he started running at us and we continued driving a cop plucked in as we left and we continuedsay him talk to cop n cop then came behind us and pulled us over and said that menards employees dorinda and other guy stated the complaint was mesh manufacturing chemicals were bought to make meth..we have receipt and our list is as follows-rotary bit set, garbage bags, scrub brush, summer breeze/meadow scent, oxiclean,2-LEMONADE, PLEDGE WIPES, VASELINE jelly, FM transmitter for car, acetone /clean paintbrushes after painting..after the search and public embarrassment and being harassed by menards employee’s , I personally would appreciate immediate action be taken along with compensation for the gas, time being publicly embarrassed/harassed by menards employee’s, along with rude conduct and mistreatment by your employees.I am completely disquisted .my phone is (651)380-3373.thank you and I hope we can work together in resolving this issue immediately..
Sincere Regards,
Jeremy Haas.


Julie Creamer February 2, 2015 at 9:14 am

I have to drive 60 miles to go to my “local” Menards. I have been attracted to some of the products in the store because of the rebates listed on the product. I purchased several in March of 2014. I have never received the rebate and when I purchased 490.00 of goods under the 11% rebate on Saturday, the store verified that I never was put in the rebate system. I understand the business, and I know that Menards uses a company to process rebates so that they can use a 50% allowance for rebates and not give customers real discounts. My rebate from my Saturday’s purchase is 52.00 and I have all the proper documents to receive. IF I DO NOT GET REBATE…LAST TRIP TO MENARDS…


Samuel Williams Sr. January 27, 2015 at 12:12 pm

125 73rd Street
South Haven, MI 49090

To: CEO: John Menard, Jr.
Hello Mr. Menard, Jr. I have read your return policy. But maybe your people need to reread the return policy. I have my receipt for three 32X14 glass block panel stock # 4057264. I have tried returning them within the ninety days period with no success. The Items was purchase on my debit card do to bank hackers I no longer own that card. My debit card is a form of currency that purchases these panels not in – store credit. I would like to return these panels back to Menards in South Haven and retrieve my money back in cash form or check. That is a type of currency my cell # (269) 861-**** looking to hear from you or Scott Collette within 24 hours your policy from Beth Scotts’ assistance.

Thank you
Samuel Williams Sr.


Darla Woods January 26, 2015 at 3:08 pm

Very unhappy with Menards goods & services. We are in the middle of finishing our basement. Even though there are two other home improvement stores in our town, we chose Menards. We purchased a bathroom vanity, tub and shower unit and much more. When we opened the shower unit, it had clearly been damaged by a fork lift and we had to go to the time and trouble to return it. A week later our vanity we ordered was ready for pick up, we got it home only to discover that it too had been damaged. A corner piece of the marble top was chipped away. When I called last week regarding the shower, the phone rang and rang and rang and no one picked up. We took the shower to the store and went to customer service. We told her that we had TRIED to call in and she could care less, in fact her only response was “well we are busy”. Today when I called to report the damage on the vanity and to ask if they could get me another one, I was told by the manager that the item was not available and he didn’t know when it would be, but that he was certain that it would be the end of February or even March before they could get any more in. I expressed my disappointment with Menards and the previous trouble we have had with their merchandise and he didn’t seem to really care. In a small town, with a Lowes, and a Home Depot just down the street I would think that Menards would want to keep me as a valuable returning customer, but evidentially NOT. So, Now I get to go to the trouble of returning the vanity, shopping for another one and having to wait some more. I will however, be shopping at their competitors. AND when we need more products to finish off our basement, we will also be spending our money elsewhere. Too bad Menards, you are losing out on thousands of dollars!!


Dan January 22, 2015 at 2:35 pm

I’ll make it short and sweet. Menards doesn’t care about it’s customers. It doesn’t care about customer service. It only cares abou cheap prices and their profit/ loss statement. Manager at home office show this by refusing to talk to customers and making customers go through Better business bureau or lawyers before they act and try to ” resolve” customer complaints. But they won’t talk to you like your a human being. Pretty sad. And they still have false return policies hanging in their store. Even after being contacted about this. They are out to protect their market share and money. Nothing more. Nothing less. Think you matter to them? Try talking to a manager about a concern in corporate office. It won’t happen. What an absolutely sad excuse for a company!!


Diana Phelps January 21, 2015 at 12:34 pm

I purchased over $1,550 at Menards on 12/27/14. One of the items was a sectional couch – we picked it up – Menards gave us the WRONG pieces. This was brought to their attention – I don’t understand why it was OUR responsibility to return the item when they were in error by loading it on our truck. We had to rent a truck to haul the items, then they wouldn’t even come pick up the items that they gave us that were incorrect. I don’t understand this sort of customer service. When I contacted Customer Service about this, “RAY” replied “WE ARE CASH AND CARRY AND IT IS YOUR RESPONSIBILITY TO ASSURE YOUR PURCHASE IS SUITABLE FOR YOUR NEEDS BEFORE YOU LEAVE THE PREMISES”. SERIOUSLY? Wouldn’t one think it is the store’s responsibility to load the correct merchandise? The merchandise was wrapped in cardboard and plastic – am I to open it to make sure they put the correct item on the truck? I’m totally disappointed with them. From what his email said, if you buy anything from Menards, open it, plug it in, check it out because “Its your responsibility to assure your purchase is suitable for your needs before leaving the premises”. I even requested a manager contact me – it never happened. I’ve requested phone numbers from “RAY” to call, the reply to that was “We are strictly email”? Really?


colette ritter January 21, 2015 at 6:08 am

Menard’s treats their employee’s bad. My husband has worked for the company for year’s and has made many sacrifices at our famliy’s expense. His store got told at the last minute that their store wasn’t going to make profit sharing, which is a big part of his annual income. But in November their profit and loss statement showedthat the store made John Menard $1 million in profit after everything was paid. The financial ramifications will effect our family of 5 for years. I work outside the home just for health insurance because the insurance menard’s offersit’s ememployee’s is simply not affordable. As you can see John Menard doesn’t care about his people. So if you get bad service. ..cut the employees some slack. Horrible company to work for.


Brenda Peech January 18, 2015 at 8:05 pm

I love Menards, but can’t go as much as I would like. I was there yesterday I saw the moible cart, I thought I’d be able to stay and shop, but a man got there 1 minute before I did. So I tried to walk with a push cart couldn’t very far, so I started to go check out and the man left the ride cart so I went to get it . After I did there was a woman that just looked at me. A few minutes later I saw her with an old man standing beside her she, she was getting it for her. I felt so bad , If I didn’t need it I would have gave it to him, but with my legs I can’t walk far P.A.D. and last Feb, I fell and broke my right ankle in 3 places and it’s still swollen and hurts.
So I know you or any other store doesn’t want that and then someone to sue. So I hope you put more cart’s in the store . I’m in Owensboro, Kentucky there’s so many people that needs one . Please think about it. Thank You


Glenn March 21, 2015 at 5:44 pm

I CONCUR!!! Not enough motor carts. I drive across town and shop at Lowe’s. They don’t want the handicapped business. They do the minimum under laws and no more.


Phillip S. Polen January 17, 2015 at 11:46 pm

To whom it may concern,
I have a complaint or maybe it’s just an issue that needs a policy change. Any way this is my what happen tonight in your store at Forsyth Illinois. My name is Phillip Polen, I have been a good customer at this story for over two years and have spent several thousand dollars at this location as I am sure you can verify.

I was with my wife shopping this evening and saw a Christmas tree on sale, as Christmas is over it was on sale 50% off and we needed a new tree and I decided to buy it. I took the tag off of the tree and took it to the front counter to make sure that it was being sold with the lights and ornaments, The Assistant manager (Paul Bomstad) told me it was.

It was around 4:30 pm and I live in Clinton Illinois about half an hour away. I was driving my BMW and had no way to take it home that evening. I wanted to pay for it and come back early Sunday morning and in my pickup truck to pick it up. Mr Bomstad told me that would not be possible the only way I could buy the tree was to take it at that time or I could come back in the morning and if it was still there I could buy it then and take it with me.

I ask Mr. Bomstad if he could just set it in the back or just leave it where it was setting until in the morning since I was paying for it tonight. He said NO….. the reason he gave me was that lots of people paid for thing and never came back to get them ?????? I am still trying to understand that statement…

I always work with the Manager (Mark) but he was not there. Maybe I am wrong but I believe Mark would have probably took the payment for two reasons. 1st the tree is ten feet tall and not many homes have ceiling that tall and 2nd I am a good customer. People that get promoted to store managers understand people and have common since.
Mr. Bomstad was not rude but nor was he nice… just like most people that never become top managers just unconcerned and very much to the point. I have been self employed for over forty years and have over eight employs with four managers. I would advise you to keep a close eye on Mr. Bomstad, he is not a people person and if the truth were known I would bet most of the people that work under him do not respect him.


Phillip S. Polen


Troy Lichtenberg January 17, 2015 at 10:18 am

To whom this may concern
My name is Troy Lichtenberg and I am a employee at the Fremont Nebraska store. I know that for every holiday, birthday and anniversary you send out something. Since I have started which was in July of 2014 I have not received anything. My address is the following
Troy Lichtenberg
*** West Main Street
Cedar Bluffs NE 68015


Shirley Roth January 13, 2015 at 10:24 am

I was in your store in Columbia Mo. Saturday night to purchase one of the heaters that had been advertised on tv. We drove 40 miles to this store asked about the heaters and was told they were sold out. I asked if they were substituting any other heater and was told no, should have called first. True but I didn’t need to told that in the tone I was told, I said ok and went on shopping. Another employee was setting up the sale ad for the next day and it was the windshield wipers that we was interested in, he told us that as long as the sign was on the item they would honor the sale price. We went to the saw blades and asked where a certain one was located, that employee told us they were on sale the next day and couldn’t get them till then, when we did finally find them on our own the sale sign was up so we did go ahead and get some. Shop towels same thing. We get to the register and they didn’t ring up the sale price because the sale hadn’t actually started and we asked the cashier about the price and told him what the employee on the floor told us about honoring the price, he called the sup over and she was the most rude person in the building!!!!!!!! She informed us that the sale hadn’t started but they would go ahead and give us that pricing but you would have thought we had ask to rob fort knox of something. I asked to talk to a manager and she informed me she was the manager. We got home and the prices she put in was wrong. We drive to that store a lot and usually the people working are more than helpful, but that night had me very upset, I didn’t go looking for the sale items but since we were there and was told they would honor if the sign was up we took advantage. I don’t like being treated the way we were!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Rebecca Meyer January 11, 2015 at 8:21 am

I was in your Menards store at 5105 Integrity Drive Grand Chute Wi. on Saturday Jan. 10th 2015. I had seen a mattress that was a display model on sale. It was dirty and it would have needed to be steamed cleaned. I also looked at the same exact mattress and discovered that the brand new mattress was only 20 dollars more. I then asked one of your sales associates if he could give me a deal. I offered to purchase the display mattress which was filthy for 480.00 which was the price, if they would throw in the box spring. I also pointed out that it was only 20 dollars cheaper and it would cost more than that to have it cleaned. At first he said that he would have to ask the manager if he could make that deal. Then he said “My manager is too busy right now and wouldn’t have time for my question.” I told him to go and ask anyway. (Thinking this manager would WANT to have a purchase made” When the sales associate returned he said to me “My manager said absolutely not!” and turned around and walked away from me as fast as he could. I decided right then and there that Menards doesn’t care about making any sales. So you may want to contact your sales manager at Grand Chute Menards and thank him. I went to Sears Outlet store in Appleton and purchased the same mattress (only clean) and it wasn’t just one mattress it was two… When I am to purchase my stove, frig, and washer and dryer, I will remember how management at Menards treated me and I will go to Sears. Thank you for your time.


lynn murray January 8, 2015 at 10:36 am

After “Ben” store MGR. in West St. Paul, Minn told me as a CUSTOMER I am not right when I was, I quit them after 34 LOYAL YEARS…..I just today found out FLEET FARM will match (100%) All Menards Ads, Even their Crazy Day Ads as in Our Puioneer Press Paper today………..I am Happy Shopping AGAIN… I miss All Low level employees of Menards who were “Friends” but I now know how Menards gets away with Hiring imbeciles for mgrs……They are told Up-Front that they ARE IN CHARGE as there is no HUMAN listening to customers’ complaints, they can act ANYWAY they want with us LOWLY Customers….(See yas ALL at FLEET FARM) which is a GREAT MINNESOTA COMPANY.. Lynn F. Murray Newport Minnesota


Matthew V. January 6, 2015 at 3:32 pm

I was very excited when menards finally built a location close to my family. Today sadly my opinion, the lack of professional customer service and Sally the switch board operator at the corporate office number I contacted from the internet I’m glad Home Depot is across the street in Livonia, Mi. I made a furniture purchase and rented the menards truck to get it home. After contacting the manufacturer (Ashley) with my concerns I was directed to speak with Menards to get the problem fixed. I made contact with Andrew from the Livona,Mi store, very rude and unpleasant to deal with. Andrew explained that the Manager was going to tell me the same thing after my request to speak with management and that he had ordered me a new product. I was put in touch with John(department manager), I explained my poor treatment from Andrew, also shared the information I was given from Ashley furniture. John explained that Menards doesn’t have technicians to send out and that my furniture would not be available to exchange till FALL 2015 and likely wouldn’t be the same style. Let me add this is a three piece sectional. After John explained that Andrew was wrong about the information he shared and that he would have to contact the vendor to get further answers. Of course he called me back to say that he was unable to reach anyone and would need to send them a email to get further correspondence. Funny I just called them before speaking with you John. After asking John if I could speak to the store Manager? He quickly said he was the department Manager I needed, and could give me all the answers I needed along with the fact they were in a Managers meeting. Shouldn’t you be there John?. After spending valuable time to get no answers I decided to call the Corporate office. After that Sally the switchboard operator transferred me to a prerecorded voicemail after asking to speak to a human for faster resolve and answers. Sally continued to transfer me immediately to same line instead of listening to see if she could help. I thought game playing was for elementary schools! What a poor experience!!!!!!!!!!


rob January 15, 2015 at 5:38 pm

She hung up on me. Maybe unemployment lines will get longer in the cities they occupy.


lynn murray January 5, 2015 at 11:12 am

!st off,,, I think it is REDICULOUS that menards CORP. Offices doesn’t have a Complaint Office with a Human working in it. I have been a menards customer for 34 years in West St. Paul, Minn. Their recent Christmas Clearance Sale said 50% off ALL remaining Christmas DECOR items. I was not Allowed to buy 2 Christmas Items that the Store MANAGER admitted had been left in the wrong area (Christmas area) as the sale went on. He said it was the Store ‘s Fault but that I should have known that THEY were not “Decor items”, whatever that is supposed to mean to a 72 year old man. His name is BEN. I told Ben that I would be very HAPPY if he would Just sell me the 2 cans (at $2.44 store loss) & he said ” No”…. ALL other stores I shop at give the Customer the benefit of THE Stores’ Mistake…I am going to cut up my BIG RED CARD & Become a HOME DEPOT (or LOWES) customer as my local Home Depot Corporate Mgr. ASSURED me He would have satisfied my Request with a smile & a HandShake & 2 free cans & A new store Manager..Not a SNOTTY GOODBYE as I got from Menards Mgmt… Sincerely Lynn F. Murray Newport, Minn.


Dan Miller January 2, 2015 at 11:37 pm

I am a huge fan of your 5/4 X 6 cedartone decking. I have purchased hundreds of pieces of it. It is made from #1 southern yellow pine which makes it so superior to the Home Depot decking. In my business I duplicate old architectural details. The old timers 5/4 was always a full 1 1/8. Cedartone is a full 1 1/8 + so it is a godsend. 5/4 used to mean a tad over an inch. Home Depot has also come out now with a “thicK” decking but it is not nearly as clear. The only problem with your cedartone is that it is far too wet. You have to dive way into the pile to find ones that are not sopping in liquid. When you put it thru the table saw it sprays wetness in your face. Since I doubt it is water, that is a bad thing. Not being dried properly makes it very unstable. Cutting it often leaves pieces that are extremely bowed. I end up having to waste a lot of wood. I would love to see you folks dry the wood after treating it. Right now, cedartone is a huge bargain. I would pay a lot more for it if it were dried properly. There are companies that sell Kiln dried after treatment (KDAT) but there are no distributors nearby. If you cannot dry it, how about stacking and stickering it in your yard to allow it to begin to air dry. The roofs on your sheds also need to be larger so it does not get any rain. Home Depot keeps theirs indoors which does hinder the quantity they can have.


Gregory December 30, 2014 at 5:12 am

Dear Menards Corporate,
I am writing you in regards to how me and my wife was treated at the Celina, Ohio store. The customer service representative, and managers treated us very poorly and with great disrespect. On December 27th me and my wife purchased a Roper washer and dryer from Menards. On the morning of the next day on Decemeber 28th the delivery man came to bring us our new washer and dryer and also install them. It was not even a whole day and it did not even get one load of laundry done before we had problems with it. The washer was leaking gallons of dirty wash water from the bottom of the washer onto our floor. I was at work while this happened and my wife was left with the aftermath. I was contacted by my wife while at work. We both got ahold of Menards in Celina, Ohio immediately. The customer service representative was extremely rude and gave us the run around. She even had the nerve to tell us that it was leaking like this because the washer drum was off center. Me and my wife both checked it and it was not off center.The customer service representative then tried to tell my wife that they could exchange it. After realizing that the display model was the only one left which she tried to sell us and almost convinced us to swap it out with. She then told my wife ” that she would not wan the display model. As it is messed with by customers all day and the buttons are loose on it. She then said that it was also a prior return.” After hearing this my wife asked to speak to a manager.
The manager who was on duty at the time was rude and gave us the run around. He told us that we would have to call Whirlpool seeming how they make Roper appliances. After that we contacted Whirlpool and the customer service representative was professional, kind, courteous, polite, and treat us like we mattered and that we were top priority. After explaining the problem and what was going on to him he told us that Menards installed the washer wrong when they delivered it. They however told us if we needed or wanted it repaired that they could send a certified repairman. After that we contacted the manager back. We let him know everything that happened and what Whirlpool said and that Whirlpool insisted on having Menards come back and fix it seeming how it seemed like the drain hose was either faulty or improperly installed. The manager treated us even worse and said “well that is what you get when you buy Roper”. He also continued to give us the run around, degrade, and insult us. Then I have a question for you that I would like answered. Then why is Menards selling a product they do not believe in? If your salesmen and women can not even believe in this product why are you selling it not just that how is the general public and consumer suppose to have confidence in this product? On top of all that that particular manager told us that the customer service representative had no business about telling us about the display model and that she was lying to us. He said the one they have on display is out of the box new and that he already had it sold before then.
Finally we talked to a female manger who seemed like she really care, listened, had common sense, and like we mattered or so I thought. She got back ahold of us with several options. She said we could either have the delivery man come back and attempt to repair it, have the Whirlpool repairman come out, swap it for an Amana which she stated was equal value, or get the full refund. However, after me and my wife got all the information for the Amana my wife discovered that it was $140 cheaper. The manager acted dumbfounded and was shocked that me and my wife did any research, read reviewed, price checked the item or anything. It is as though she expected us to be suckers and not be an informed consumer. Then after that she said that it should be ok for the delivery man to fix it ” as it was probably sitting in the delivery truck over night and rats must have chewed the drain hose and messed it up”. Me and my wife were deeply shocked and appalled from this statement and felt completely disrespected. It was as though she was trying to say that they do not take care of how they store things and the conditions of the trucks they store them in is terrible. To me this sounds like they do not care of the condition of things and how they store them for customers. On top of that she called several times stating they would do several different things. Me and my wife are extremely confused it seems like she just kept changing her mind and we do not know what to expect. Whether if they are fixing (Menards), Whirlpool is fixing, they are swapping it for the Amana, they are ordering a new Roper and swapping it, or if they are giving us a full refund. It seemed to me like she might of been over her head and she did not know what she was doing or like she had the any courteous to let us be apart of the solution or let us decide what we felt was best and right for us. I never felt so degraded, belittled, and down right disrespected in my life. What is going on here, what is going on in your stores, who do you hire, and what are you going to do to solve and resolve this matter with me and my wife. I am completed dissatisfied with the way this store is operating and how I was treated. I hope for your sake that not all of your stores operate in this manner and that employees are taught and trained better in dealing with customers. I am also informing you that I will be letting my friends, family members, and coworkers know of how I was treated at this Menards store. I also want to know what actions are going to be taken, and how Menards is going to make it right with me for the inconvenience and how we were treated? I hope you can understand my concerns and reasons for being dissatisfied and upset. Do you treat all your customers in this fashion? Is this how your stores operate? Because, if so I never want to shop there again.


Kenneth baker December 28, 2014 at 10:58 pm

to whom it may concern
I am writing this to tell you of my dissatisfaction with your Marion Illinois store. I have been purchasing items from this store since it has opened. it started out that everyone was helpful to the worst service I have ever had. I’m not one of your big spenders I’m sure but have spent several thousands of dollars there. about 2 weeks ago I was in this store looking to purchase kitchen cabinets but since this store only has one person that can sell cabinetry we waited an hour then left. Last night we went back because we are remodeling our home and needed those cabinets among other things, my wife went and ordered window coverings while I picked up a fire place, we then went back to the cabinets, again this one man was busy but he had a young man there helping that had no idea what was going on (learning not his fault). so my wife waited while I went and picked up a ladder and few hundred dollars worth of shelving for our church. I hadn’t finished yet when my wife came to me visually upset saingy the young man came to here and said the cabinets we were wanting to look at was going to be over a $1,000.00 any way ( like we couldn’t afford it) and when my wife said ok she would wait he said well he’s going to be with these other people the rest of the night anyway. I went to find a manager so I asked the lady at the service desk if she could page him to meet me at register 12. The assistant manager Mr. Rick Boehm came to the register and that was a total waste of my time, he had zero personality and no people skills, he did not even let me finish what I was saying and he handed me his card and said give him a call when I was back in town and he would assure someone would wait on me. I should have put everything I had back but the gentleman that helped with the fire place by going back and getting me one was great and he probably should be talking to people as the manager.
I have ranted enough we left your store and went to Home Depot down the road and was greeted with very pleasant workers and they had two employees working in cabinetry so we were helped immediately so we ordered our cabinets. I’m not sure I will return to your store or not because no one should be treated with disrespect. I’m sure you wouldn’t appreciate it if it was your spouse.



Jennifer Price December 28, 2014 at 1:14 pm

We just left Menard’s in Marion, Ohio. 12-28-2014
We purchased 26 2×4’s and had to ask for help twice to load them and never ever did anyone come help us load them. I went inside to complain and the woman at the desk acted like she could have cared less. I have a bad back and never should have had to help my husband load 26 2×4’s, especially after all the money we spend there. We will definitely consider going to another retailer for our future business.


Jason Zick December 22, 2014 at 12:11 am

I have worked at Menards for just little over a year and sometimes I didn’t get the help I asked for or a half hour lunch break which is required by law so look it up and I was treated tearable because they pushed me to my limit a lot so I am not there any more so you can deal with it.


Diane December 21, 2014 at 3:56 pm

I drove from Canada to Menards in Duluth MN on Oct. 30th. At their Hermantown store, I saw a snow blower that I liked, but it wouldn’t fit in my car. The young man at the aisle counter told me they would only hold it for three weeks if I purchased it today and suggested I ask at the service desk for an extension. He said they often did that. I went to the desk and was told by the staff there that it would be “no problem” to hold it for me until I could get back down on Nov. 26. I asked if they were sure, because I’d had other problems with service at their stores before but they assured me that once I paid for the blower, it would be taken off the floor and I could pick it up at “door number 11 on Nov. 26” Jessica, the young lady behind the counter said “don’t worry ma’am”. It’ll be here, we like to take care of our Canadian customers. So I went to the checkout and paid for the blower. I went back to the service counter and asked them to put my name on the box so that no one would sell it before I returned.
On Nov. 26, with a rented trailer in tow, I returned to the store to find that they had sold my snow blower even though I had paid in full for it and had the receipt. I asked to speak to the department manager, Brad Elms. I asked him how this could possibly happen given that inventory is computerized. Once something is sold, how the heck can they just arbitrarily sell it again. He said store policy was that they only hold pre purchased merchandise for TWO weeks. I asked to speak to the General manager. Tom arrived, after being briefed by Brad and he told me that their policy was to hold pre paid merchandise for ONE week. What?? They need to get their stories straight. I explained that before paying for the blower, I had made special arrangements for an extension because I could not get back down until Nov. 26th. The young lady behind the service counter, Jessica, was working that day and she readily admitted that yes, she remembered me and our conversation. She felt bad because she knew that I went to a lot of trouble to make sure that I wouldn’t have any problems getting the merchandise that I had bought.
Tom, the store manager refused to stand behind his employee even though she was right there, admitting to him that she told me I could count on my blower being held until Nov. 26. He said he “would deal with her later”.
I told him I was tape recording our conversation and it was only then that he made a very insincere apology but refused to acknowledge their mistake. He suggested that I return if and when they got more in stock or buy a larger, more expensive snow blower. In fact, every solution he offered would have cost me more money, but Menards, not one cent. He refused to budge or offer store credit or anything. He obviously couldn’t have cared less about the customer service and satisfaction that Menards so blatantly advertises. How on earth have they not been sued for false advertising and shoddy business practices?
I contacted head office and my letters and emails went unanswered. I persisted and finally I got an email from Ray at guest services. At first he seemed genuinely concerned about what had happened, but in the end, he did nothing about it. Empty words.
I got a refund, less the 11% rebate I had received and went to Home Depot. I spoke to their manager and told him about my experience at Menards. He happily sold me a comparable snow blower for $150 less than the one I’d bought at Menards. It was the day before Thanksgiving and he was more than happy to extend a generous discount prior to Black Friday. Within 20 minutes, we had the blower stored in the trailer and we were off. No need to tell you where I plan to shop from now on.
I have spent thousands of dollars at Menards in Hermantown while building our home and summer cottage. Never again.


Steven December 19, 2014 at 8:42 am

It all started when I ordered 3 overhead garage doors online, but prior to that I had called the store and asked about the process for special order overhead garage doors. I was told by the assistant manager (Tyler) that the website would ask me the questions that I was wanting to know. So next I went online and started the process. I went through the steps answering the questions for size and etc. However the question about the track type was not asked via the web site. So next I put in a question about that to customer service online, I was told that the order might not get canceled. So I called the store and was able to get the order canceled and I re-ordered the doors the day after ordering them online and getting that first order canceled.

Original Order was on Nov 5th 2014, went to the store the next day, Nov 6th and re-ordered the doors. The order confirmation showed a Nov 23rd ship date, I received a call (from Tyler) that went to voice mail on Nov 24th stating that part of the door order (missing track) had come in and they called but the supplier had already closed for the day and that they would get a hold of me once they had heard from the supplier, that never happened.
So I stopped by the store on Nov 25th and talked with Tyler. At that time he reordered the track and the date given was Dec 8th.
So I wait until Dec 9th and call. I talked to Tyler once again and he had no more information and stated that his manager Travis had been communicating with the supplier but was not getting any resolution. I gave a blunt earful and the conversation ended. Then on Dec 15th I called and talked to Travis, he was going to see if he could get things expedited and was supposed to call me back with updates, I never heard from Travis so I called on Dec 18th, Travis was out but I talked to Tyler again… No resolution, still no answers.


Lisa December 17, 2014 at 11:01 pm

I got quit Maplewood Menards because I was late and my manager excused me because I told him a head of time. The Store manager wasn’t having with it, so they in excuse it my late. They think that I am dating my manager but I am not. They are harassing me secertly behind my back. I went through this this for a whole year now. They talk so much about me, but when it comes to other people they don’t say anything. There is many couples in wall covering that is dating and they don’t say anything. Also, there is two siblings that works in the same department. I thought siblings or relatives couldn’t work at Menards. Maplewood Menards is the worse place to work. All the store managers and department managers favor people.


Lisa December 17, 2014 at 10:58 pm

I got quit Maplewood Menards because I was late and my manager excused me because I told him a head of time. The Store manager wasn’t having with it, so they excuse it. They think that I am dating my manager but I am not. They are harassing me secertly behind my back. I went through this this for a whole year now. They told so much about me, but when it comes to other people they don’t say anything. There is many couples in wall covering that is dating and they don’t say anything. Also, there is two siblings that works in the same department. I thought siblings or relatives couldn’t work at Menards. Maplewood Menards is the worse place to work. All the store managers and department managers favor people.


Mike December 17, 2014 at 12:46 pm

I was an employee of Midwest Manufacturing concert a company that Menars owns. Well until today. I worked at the Terre Haute, Indiana plant. I will not put up with the plant manager cussing at me and calling me a lier. He is the most worthless manager that this plant has. He told me he won’t put up with attitudes from employees when he’s the one that’s always yelling and and cussing at the team members. My suggestion to everyone that reads this do not get at the Terre Haute plant. They treat you like crap and don’t care anything about you.


Jean December 16, 2014 at 8:01 am

I have been trying to find a store that still ha one of the 23-in round pet beds SKU 2531027. I bought one of Black Friday and my dog really loves it so I wanted one more. I went on line to check store quantities and instead of traveling the state of WI I started calling the stores, It seems that none of the store have any left (at least the ones I have called). I’m sure glad I didn’t start driving to all those stores. If you find a store that has one, could it be mailed to me?


Kathy Robbins December 11, 2014 at 2:51 pm

I guess I am not the only one who has had horrible service from Menard’s. I will be posting often to let people know how terrible it is!
There were 2 employees i dealt with that did their best but corporate has never responded. Terrible customer service!!!
I contacted them via their email four times, since there is NOT a way to speak to a person, still have not heard a word back.
I will never shop there again. I also will go out of my way to let my friends and family know not to shop there either.

It took 2 months to get the piece I needed. I ordered four pendant lights online. One was broken. I had to make 3 trips to the store, so much for the online convenience! Multiple phone calls and four emails. Truly if I would not have stayed on top of it I am sure I would still be waiting. I had to pay an electrician for 2 visits instead of one, waste my gas, and time. Also had to switch places for Thanksgiving since my kitchen was kept on hold!

Tell your friends it is not worth it to shop at Mernards


Jennifer December 8, 2014 at 10:37 pm

Dear John Menard,

I had recently worked for your company, and was fired for not complying with something I truly did not do. Since I didn’t lie and say I did it Pete Penvenas fired me. I dont believe it is fair that I was terminated for telling the truth. Because of this unfair trial I was set up by two team members for no apparent reason. They told Pete that I admitted to them about stealing from your company and others. I have never stolen an item in my life, and there was no proof of me doing it. Because of this I am now unemployed for being honest. Is that not what we are suppose to do? Are we suppose to lie about doing something when we didn’t do it? Does that not put our morals into a different perspective? He told me if I would have lied and said that I did say it he wouldn’t have fired me but I find that very hard to believe let alone it is not something I can do. If you lie your only hurting yourself and the chances you may have at moving up in life. I’ve only been there a month n’a half and didn’t even get a chance to show that I was a good necessity. I really wanted to move up to an assistant manager, but that couldn’t happen because of the drama that was created in my wallcoverings department. I loved my job, I really enjoyed working for your company. I hope you understand.
Jennifer Larson


Judy December 7, 2014 at 10:29 am

My husband was in Menards in West Lafayette yesterday along with my son. They were standing in an isle when suddenly a large board came flying out of nowhere and hit him in the back! They could not figure out where it came from. Another customer said, “If I were you I would go knock the crap out of that guy in the next isle.” Another customer had picked up a board and just threw it in the air, not knowing where it would go. Be careful in the stores. You never know what can happen. It hit him so hard it broke the board. So far he is just sore this morning. He didn’t report it which was a mistake!!!


Pete December 7, 2014 at 9:56 am

My father-in-law worked at Menards for 19 years until 90 years old, and was always treated with dignity and respect every day he reported to work. While at work, he worked hard and honorably, earning the respect he received. His co-workers were his second family, and Menards allowed them time off on Saturday to attend his funeral. I have also spent many thousands of dollars at Menards (a different store than the one he worked) for many, many years doing major remodeling work on two different homes and a commercial business and have always found quality products, excellent pricing, and Menards employees helpful and friendly. I encourage those who may have had a few bad experiences at any retail store to understand that there can be bad days and good days. It happens everywhere, it is certainly NOT the culture of Menards. Employees have to deal with abusive customers, thieves, “Black Friday” long lines, screaming children, overflowing toilets, lousy weather loading and unloading in the lumber yard, random stock and quality problems, misplaced stock items by customers, and all kinds of things outside of their control that can make for a bad day. Employees are people too, so show compassion and you will receive compassion in return.


Carl December 5, 2014 at 7:43 pm

I bought a chainsaw at the Menards in Fremont, Ne 9 months ago and the crank shaft broke behind the clutch, I took it back today and was told I had to take it to someone that works on chainsaws myself to get it fixed. I have never in my life bought something that broke that I had to take it somewhere to get it fixed. I live over 100 miles round trip…I also bought the extended warranty which they wouldn’t honor since it was still under factory warranty…We have always shopped at that Menards since they have been open, but I will never again shop at a Menards again….I will drive another 50 miles and shop at Lowes or Home Depot…


gully December 3, 2014 at 10:23 am

I will never step foot in a menards never again in my life Livonia Menards have the worst customer service ever seen I gave them a chance and it will never happen again from the time I walked out the store to the time I walked out .even up to delivery… The delievery guys was nice enough. To bring my belongings in. Because the deliever set up never told me that i was getting my products left in the drive way … Really . HOMEDEPOT may cost a little more . but i rather pay the extrathen to be treated like a dog o. A street. Sorry . never again .


gully December 3, 2014 at 10:32 am

Did i fail to mention no one around ask did i need help. Saw me struggle and walk right by me . waited a half hour for help to only leave my stuff at the exsist door. And walk away.


steve December 2, 2014 at 6:01 pm

I have learned that the owners of menards don’t give a f*ck about anyone but themselves. the b*tch operater wouldn’t even connect me to customer service.


David December 10, 2014 at 3:39 pm

Gee, and I thought it was just me. It appears that Menard’s treat their customers like crap (what intelligent organization does not want their clients to talk to cust serv). They apparently treat their staff like crap from what I have read here. Fortunately for me, I have made the acquaintance with the local manager and he usually addresses my concerns. It just appears that ownership sucks. Good comments definitely overshadowed by bad ones.


Sonny November 30, 2014 at 9:02 pm

I am very disgusted with Menards. I purchased a pellet stove and had it shipped to my home in Ct. with a rebate of 11%. I was in the process of ordering more items today. I now find out that if I want to spend my rebate check of $197.89 I have to drive approx. 12 hours west to the closest Menards. This was not mentioned anywhere on the rebate process. I would like to know how this is allowed, if you offer a rebate you should be prepared to accept in in any form I choose to use it. If you are not going to give people a check worth cashing then you need to make that very clear in you rebate policy and written somewhere for all to see. It is not about the $197.89 anymore it is the principle of how you are doing business.


Darby Todd November 26, 2014 at 10:42 pm

Hello, my name is Darby and I was recently fired from Sedalia Menards over their lovely point system. First off about 2 years ago the General Office decided to create a 10 point system, you’re allowed 10 points every 90 days.. this point system is only an attendance policy. This also includes lunch breaks which by policy can only be in between 25 and 35 minutes. And thing earlier or later creates a write up. Well I was horrible at this, I had a habit of clocking in at the 35.5 to 37 minute mark tho I was in the store every time. But that’s not what I’m here for. On November 1st I switched a shift with a fellow team member for that following day on November 2nd. My original shift was 8 am to 4 pm but something came up so I asked the other employee to trade me shifts. (Keep in mind this usually wasn’t a problem and many people have done this) so even tho the girl covered my shift and I covered hers the system still generated a write up which the managers could have over wrote but they decide not to. So that put me over my points even tho the shift was Co reed and I was early for the other girls shift.

So of course I decided to attempt to get unemployment while I’m waiting on a job, I’ve applied everywhere in town and still no luck. Of course the unemployment office had to contact the store and talk to the HR. She decided to take it upon herself to lie and tell them the the reason for me being fired was because I “no called no showed” on October 30th. Which in almost 5 years I only missed 2 days ever and the last one was 2 years ago. I’m so done with this place at this this store.. the GM is a dick and until they replace him I don’t see that location getting any better!


Tom White November 24, 2014 at 10:21 am

After the grief I received at one of your stores for asking for a print out on how to install one of your doors. I’ll never ever darken a menards threshold again.


Tom White November 24, 2014 at 10:28 am

I guess I misunderstood your radio ad on helping the DIY community, I swore one ad said help installation on products bought here (Menards)
Guess I it was Home Depot or Lowes.


Tom White November 24, 2014 at 10:34 am

I see your Yankton store has a reputation for being rude. You got me sold on staying out of ill mannered folks store.


Sara Lane November 19, 2014 at 10:37 am

After applying for the office assistants position at the Holiday City Steel plant in Ohio, I was turned down. I have graduated High School, and have a college degree. A week later, I was informed that John, their office manager, hired a High School drop out that does not have her GED or diploma. She must have lied on her application, and he obviously failed to research this. Jennifer Plott is not qualified for that position. I have voiced my complaints, and nothing has been done about this. Next step…notify corporate.


Thomas November 16, 2014 at 10:52 am

I would like to start off saying, that I don’t know what the employee dating policy’s are there.. But when you have a 27 yr old manager buying a 19 yr old employee alcohol., that should be a problem.. I feel like there should be a better drug testing system there also seeing as to neither one of these employes Jorden Biar , and Cole Jarrett could pass a drug screen. Smoking marijuana in the parking lot and taking Xanax . This is the menards at the Anderson,IN location.. I feel like these employees should have to take another drug test.. And maybe a mouth swab this time so they can’t sneak in clean urine to pass a drug test that they would fail. If someone would take care of this problem that would be great.. Menards is a great place to shop for all my hardware.. But if there are going to be people like that working there , I will have to take my business else where.. Please let me know how this situation will be handled..


Thomas November 16, 2014 at 3:12 pm

Well they fired the 19 yr old girl.. Just not the 27 yr old manager who was leading her down the wrong path.. Let’s just leave him managing people so he can lead the next young person down the wrong path.. Cole Jarrett .., needs to be fired too., not equal punishment to fire one of them..


Karen November 13, 2014 at 9:21 am

To Whom It May Concern: 11-13-2014

I am writing to complain about my experience at your Livonia, Michigan store. After checking your website for a kitchen butcher block, 25 x 48 inches, sku # 4857016, the store in Livonia listed that there were 2 in stock. I then drove to the store and talked to a representative in that department who informed me after looking it up that there computer said there were 4 in stock. When we went to the area where they are stored there we none that size. The rep then checked in the back and said that there were none in the store and that the computer was not correct. She then stated that she would remove the quantity from the computer. I asked when they would be getting more in and she said she had no idea and that the last shipment they had received was in August. I asked if someone could call me when they arrived and she told me that I would have to prepay for one, however, she had no idea how long the wait would be. The Rep was not much help and really didn’t seem to care. I told her I did not want to prepay for something that I had no time frame when I would receive it. She did take my number but I was sure at that point that I was never going to receive a call. She also suggested that I travel to another store that was nowhere near where I lived because there computer said they had some in stock. I was not interested in driving an hour away just for them to tell me there computer was wrong as well.
A couple of days later I decided to call the Livonia store and talk to a manager. I don’t know her last name but her first name was Melissa. I told Melissa about coming in the store a few days prior and felt that the associate was not very helpful and wanted to know how I could find out when the store would be receiving the butcher block top that I was looking for. Melissa was very helpful and sympathetic to my problem. She apparently called the supplier and then returned my call and told me that if I prepaid for the item that I should have it in 7 days. This was on October 30th, 2014. After giving me some type of time frame, I decided to go ahead and prepay. I gave my credit card information to Melissa on October 30th and made the purchase.

As today, November 10th, I still have not received the butcher block. However, this morning I received a call from a Ryan who works in the same department as the first associate I talked with to tell me that they had received the shipment and my item was there but while he was talking to me he said, “Oh Wait” I can’t seem to find them so this must be a mistake and in fact the butcher blocks were not there. I told Ryan that I was very discouraged that it has already been almost 2 weeks since I spoke with Melissa and asked when he thought they would be arriving. He told me he had no idea. He then suggested that they have a similar one to the one I ordered but it was 9 ft long instead of the 4 ft like the one that I ordered. He said that he would give it to me for the price of the smaller one that I needed. I told him that it was way too long for what I want to use it for and he replied “well don’t you have a way you could cut it down”? To me this was an unbelievable question to a customer who has been through what I would call “A Joke” of an experience. I told Ryan to forget it and that I would call Melissa back and find out what was going on. I called Melissa right after that and refreshed her memory of our conversation and payment a few weeks back and told her how frustrated I was about the comment Ryan made as well as STILL not having the item that she told me would take 7 days.

I then asked to talk to another Manager, someone higher up. She did not give me a name but told me that he was on another line and would give me a call right back.

WELL, he never called me back but they had RYAN call me again to say that he would have to special order it and would call with a tracking # so I could track when it would be arriving. I indicated to Ryan how infuriated I was that the Manager couldn’t even call me back and that now I have to wait, supposedly ANOTHER 7 days, but he couldn’t be sure.

I can tell you from this experience that I will NEVER shop at Menards again, nor will I recommend it to anyone. I have been in customer service my entire adult life and cannot believe the run around I have received from you establishment. Maybe after working for the Ritz Carlton Hotel Company for 18 years I am a little spoiled about customer service. I get that things happen like the computer saying there we 2 at the store when in fact there were none, but the lack of help I have received since is pathetic. So, at this point I have no idea when or if I will ever receive the product that I have already paid for. I would hope that I receive some kind of a response from this.

Thanks for your time

Karen S. Myres


Eldonna Ruddock November 13, 2014 at 7:46 am

Menards is causing me fits. My new and expensive Mastercraft front door does not close. Try to close it and all you get is “ca-thud, ca-thud” as it slams up against the frame of a door that supposedly has a lifetime warranty. This is a new construction. The installer says it is a defect in the way the pre-hung door was made and I need to go back to Menards and have them fix or replace it. I go to the Menards store where I bought it and respectfully ask them to send someone out to assess it and take care of it. Oh, here is a form to fill out and mail to Eau Claire, WI. Are you kidding me? A stamp? It is winter and I can’t close the door. I can’t lock up the thousands of dollars worth of stuff that needs to be there to be installed that could easily walk away if you can’t even close the front door! Nope, fill out the form and mail it. So I do. And wait with the Jeopardy final round music playing in the background. After two weeks of no response, I go to back to the store. They call and leave a message and tell me they will call me. After another week of no response, I go back to the store. They call and leave another message and tell me they will call me. After two days of no response, I go back to the store. They call and get the answering machine. I give the lady trying to help “the look.” She pressed this time and asks to speak to a human being. The Jeopardy music plays in the background. The long and short of it is the warranty department has been trying to mail a response to the installer, using a wrong address and keeps getting the mail returned. “Well, what response are you mailing?” Oh, another form for them to fill out together with pictures and a request for a warp test to be performed. Which will all probably cost more than it would cost for me to have the door repaired and take long enough for me to give up and have the door repaired as this is an emergency. Which is what they have in mind all along. I am by no means done with buying stuff for this house and they have lost my future business over this.


Bryan November 11, 2014 at 9:32 pm

I had to special order a storm door. Even with two of us standing there repeatedly spelling my name, the employee had a difficult time correctly typing my name into the computer. The salesperson asked for my email address which I declined to provide because I don’t want solicitations in my inbox. What the salesperson neglected to tell me was that an email address was the only way I would be contacted when the order arrived at the store. I was told the order would take 3 weeks to arrive, and I asked if there was a chance it would arrive early. I was told no. Four weeks after I placed the order I called the store to check on it and was informed it had arrived at the store 10 days after it was ordered! I asked why no one notified me and was told that they didn’t have an email address. I asked why I had not been called and was told it is against Menard’s policy to call customers when special orders arrive. A few minutes after talking to the salesperson, I called back and asked to talk to a manager. He told me that it was, indeed, against policy for Menard’s to call customers. He told me that employees were spending too much time making calls that could have been spent selling!! He also told me that after 21 days a postcard is sent or a call is made to let the customer know that their special order had arrived. This is laughable since it was 28 days and Menards had not contacted me. Thank goodness Home Depot is across the street! I will be going there for the rest of my remodeling materials.


Jerry Hicks November 7, 2014 at 6:01 pm

It has been 5 days and still getting runaround .I have been to my bank they said it’s menards .I will be filing a claim at my bank for fraud charges .I will also be going Monday to file charges for fraud with the local county prosecutor. Used a bank card with pin number.your receipt that you give me states that if i use a debit card a cash refund will be issued.I will never shop at your store again ,Owensboro Ky.


janet November 7, 2014 at 1:32 pm

Yankton store managers have very little knowledge in each of thier dept. Went to electrical dept. young gal there had no idea what I needed for my electrical problem, she was rude,

went into the hardware dept, they used to have a guy that could tell you what and where things were. not anymore.

I was chatting with friends in the community and was told that this type of attitude was common, that the BIG manager was a flake and like young girls. That the employees there NOW, will sell just to sell that there isnt any employees that will give you the time of day are rude, inexperienced, think more about eating and talking,////////Im going back to NOrfolk


Tom White November 24, 2014 at 10:37 am



Ron November 6, 2014 at 10:01 pm

My wife and I went to the N.27th st Lincoln NE store on Sun. 11-02-2014 and bought a few items. I paid with my debit card. The cover we bought for our glider did not fit so I took it back the next day. I gave the lady at the counter my receipt and told her the problem. She asked me if I wanted it back on store credit or wait a week for it to show back on my debit card. I told her to give me cash. She sighed and repeated my options. I told her again that I paid with my debit and expected it back as a cash refund. She told me the same thing again. I asked for a mgr. and she told me she was one of the mgrs. I asked for the store mgr. and she went and dialed the phone and whispered something over the phone. A man”Bill” showed up and repeated what the lady said or I could pick up my item and leave. I told him that it was printed on the back of the receipt that if you paid with cash or debit then the refund was issued in the form of cash. “Bill” stated he did not care and I would not get cash back. I said I have bought $1000 of stuff in the last month and you are doing this over $10. “Bill” told me to bring the $1000 back too if I wanted, he did not care and that was my option but I would not get cash back no matter what even if the policy stated so. So I had to settle for waiting for it to show back on my card. As I was leaving “Bill” yells at me Thanks and hope your day gets better. What a total jerk. The woman stood and smirked at me the whole time. Contacting corp. was a joke. Gave my name and phone and still did not get a response. What a joke of a business.


Delford Chaffin November 6, 2014 at 12:22 pm

Don’t waste your time calling Menards and asking to speak with a human. They refuse to connect you with anyone.


Matthew Rice November 4, 2014 at 12:42 pm



David Scott November 3, 2014 at 3:33 pm

I was in a Omaha Ne store to buy some carpet and title for bathroom . When I was looking in the low cost carpet area. A worker came up with another roll of carpet . I asked how much he said hes boss was coming with the price . Then I took a step back and there was a large carpet device that made me fall on too the concrete and broke my wrist . I now need to have it cut open to repair . Top it off they say they will only pay up to 5,000.00 for everything . My pain and suffering is worth more then that. Am going to report local news casters also if they don’t make this right .


Jim Shoey November 7, 2014 at 4:25 pm

Get a lawyer to take the case. They will pay for ALL the fees on the wrist along with paid, suffering, and damages from loss of work and more. You going about it yourself shows them that they can and will push you around until you settle. A lawyer can make it SUPER expensive if you don’t get your way and they only take 1/3 of what you get. You will be getting many times more than 5000 dollars for this!


Jay Fletcher October 29, 2014 at 7:23 pm

I have had an okay time shopping at Menards, that was until last week when I couldn’t find my receipt to return an item. I purchased a 100 year old home this year and have been rehabbing it for over the past 8 months. I have been at Menards at least once a week, every week. I have spent a few thousand in this store. We have had to drywall the entire basement and 1st floor because it had plaster walls that were cracked and falling. Redid the electrical wiring, refinish the original hardwood floors that were damaged from carpet installed on top for a number of years. Etc. So me returning a water filter with no receipt seems like not a major issue. The cashier was processing the return as normal and told me I would have to get a merchandise credit. That was fine because I was 95% done with the house and needed to pick up a few things so that I could finish. Since I didn’t end up using the water filter, there was no need to keep in hanging around in the basement. Before she finishes, a man in a Menards vest, talking on the phone, proceeds to the counter, take the item and walk away. The cashier stops, excuses herself and goes to talk to him. She comes back and says she cannot give me a refund, I ask why. She hesitates and I ask for the Man in the vest to tell me why he took the product before she was done. He comes back to the counter with an attitude to say because I don’t have a receipt. Okay, that is why I have to get a store credit. He says no because I have no proof that I purchased it. I say excuse me, I just walked in the door with the item. He says that means nothing because that store doesn’t carry that item. I said I purchased it at a different location and I pulled up their app that’s on my phone and showed him that the other location does and that they have numerous of them in stock. He said but I have no proof unless I can go to the kiosk and print up the receipt. I say that would be a waste of time because I don’t know which credit or debit card I use or my husband, or if it was cash or rebate credit. This is only getting me more angry because he cannot tell me an straight answer nor one that sounds like policy. Even the cashier looks dumb founded. He says he is sending it to headquarters and walk away. I walk away and I am angry, this was my first time at this location and I only stopped there because I wanted to drop off the supplies at the new house before I went home for the evening, my current home is at least 30 mins away. I am getting wet outside because my hoodie isn’t meant for Chicago wind and rain. I call my husband to see if he could find the receipt in the big bag of receipts that we have for all the supplies we purchased for the house. After talking to him I get the feeling that the manager was being racist because I was black and covered up in a hoodie. I went back in the store and an Caucasian older lady asked if she could help me. I told her I needed corporate number and I receipt showing what I tried to bring back. First off her picture was on the wall and said she was the front end manager, but the man in the vest wouldn’t even give her the product so that she could write down the name and item number, she had to manually search through the computer to write me out a receipt. The original cashier brought the paper to me and said the older lady apologize and will call me in a day or two. This was over a week ago and nothing. I am upset because there have been times were I spent forever looking for a person to help me, there is never anyone in the yard to help, they have sold me items that the yard didn’t have and I had to go through the process to return the things that wasn’t in stock and either come back or get a different one because somehow the system doesn’t know what they actually have on hand in the yard. Just the week before the doors that took forever to get, finally was loaded onto my truck only for the employee to say one of them was damaged and to tell the front desk to give me a percent off. I am highly upset. I am trying to finish my house that is 95% percent done before Chicago snow hit. I went to a different location and they couldn’t help me but did say that wasn’t how things were supposed to be done. Okay that doesn’t get me my money nor in-store credit . and when I finally made it home it was once again an rebate credit sitting in my mailbox. I wanted to scream. Really, I get at least 2 of these a month and how can they use these to pull up my receipt? when the money is gone they take the rebate receipt. So how can say I didn’t purchase that item. I have 3 rebates sitting in my car with money on them and I refuse to go back to Menards. They don’t care about their customers. They do whatever they want to get your money and don’t care. BTW the item that they don’t carrying also was in that week sale paper. Yet “they don’t carry it.”


Jim Shoey November 7, 2014 at 4:28 pm

I HAVE THE SOLUTION FOR THIS! IT’S CALLED HOME DEPOT! Even Lowes is better than backwater Menards! The managers make the lowest amount in the industry! Why else do you think they don’t care about you? If they lose the job cause someone in corporate actually sees one of the complaints and decides to act, the guy getting fired could go work at Best Buy and make about the same amount as a regular clerk!


R P Fjeld October 29, 2014 at 1:17 pm

On Oct. 24, 2015 I purchased a Bemis Water Wick for my humidifier. I selected the wrong Wick. It was on sale, and all sizes were the same price. On Oct. 27th, I exchanged the wick for the correct one. They were no longer on sale, and the Menard’s employee wanted to charge me the difference in price. I wasn’t purchasing the item, I was exchanging the item I had already purchased. Price should not have been involved in the exchange. She called a Supervisor who said the same thing, but did a price adjustment when I was obviously upset. Then, the Supervisor removed a rebate receipt for another item and crumpled it up and walked away. I noticed it and had to ask for it to be returned to me. The first clerk apologized, but not the one who did it.
Menards, you did not get as big as you are by doing business the way you do today.


SHARLENE October 28, 2014 at 5:27 pm

I ordered a counter top to be cut to my requirements, which it was (31 3/4) In the ordering process they fail to tell you have to pay for a four foot piece which left 16.25 inches. Okay so I thought if any material was left I would get it sent back to me when the counter top was returned to the store WRONG I paid 22.00 a foot and could have used the other piece on another cabinet I would have purchased at Menards. Wrong of them to keep something I paid good money for. Don’t care if they keep anything under two foot I should have been given that choose if I wanted it back or not, even if it didn’t meet there two foot requirement then they shouldn’t require you to buy a four foot piece and keep the rest ,I’m thinking to resale again. It’s not like 22.00 is an amount everyone has laying around. I buy a lot from Menards, not anymore I will buy somewhere else.


Jeff October 28, 2014 at 1:36 pm

To Whom It May Concern,
I don’t usually say a lot of my experiences with a merchant but I’m making an exception to this. Menards and Customer Service are not synonymous. It’s appalling to continually go into any of Menards stores and first never able to find anyone for assistance. Secondly, if someone happens to wander close to you, they try their level best not to make eye contact with you or act as though they’re doing you a favor by gracing you with their presence. Furthermore, when you point out something to them, they treat you as though you are either stupid or not worth their time. This is not the first time or first store this situation has raised its ugly head. Some serious customer service training is long overdue and I’m sure Lowes or Home Depot will be glad to get my business. Furthermore, I’m a veteran and the other named stores as far as I know offer vets a discount if you mention it to them. This may be the last time I go to any Menards anywhere. Thank you for your valuable time.


Tony Holguin October 27, 2014 at 11:27 pm

I have to tell you about my recent experience at the Jackson Michigan Menards. I was putting a new roof on the shed at my summer vacation place and went into the store to buy some shingles. I gave the shed dimensions to the guy behind the counter and he calculated that I would need 3 bundles of shingles to do the job. He wrote up my shingle order, I went to the cashier to pay and then around to the storage yard to pick up my shingles. I was disappointed that there was really no help in the yard but after roaming around for a while I found the shingles and went on my way.

Well 3 weeks later I had the contractor installing my roof and we ran out of shingles! So I went back up to the Menard’s to get 3 more bundles. I went through the same arduous routine of standing in line at the order desk to standing in line at the cashier to pay for them and then around to the back to pick them up. Well this time I couldn’t find them…they weren’t where they were before. After roaming around for about 45 minutes I finally got someone to help me and finally found where the shingles were SUPPOSED to be!! They were all out of my shingles!!

I am not sure why they would even sell me something they were out of stock of but they did. The workers in the yard really didn’t know what to say and tried to sell me 3 different colored bundles. When I told them it wouldn’t work they kind of bailed out on me stating they “were going to go get some help and possibly take the shingles out of a deliver order.” Well after another 30 minutes they still hadn’t come back!!

Finally a manager came out to see me and told me he was going to do “whatever it takes to make it right.” Well I have to say he did! He sent one of the workers to the Battle Creek store (about 45 miles away) to get the shingles AND he personally delivered them to the front gate of the campground where my camper is the next morning!!!! We finished the job and everything worked out great!

Cudos to the Assistant General Manager Chris Thurbur at the Jackson Menards.

You have earned a loyal fan!



Dennis October 27, 2014 at 5:32 pm

The worst customer service I have ever encountered.


Kristi October 27, 2014 at 9:05 am

I visited the Menards Store in Wausau, WI on 10/25/2014. Our visit to the store was to order our counter tops. We dealt with two gentlemen for our ordering, the first visit took two hours to tell us that we could not have our counters cut the way that we wanted. So we went home and remeasured as a precaution to ourselves. When we returned we were assisted by another gentlemen. Whom at this time also told us that we could not have them they way we wanted them cut, This took us another hour, now I have 3 hours investe to sitting at this back counter, with a hyper active 7 year old, my patience has definately grown thin. I suggested a custom order, which was never brought up by the employee. So he wrote a qoute. While we were finishing our shopping we were found and told by the manager that we could have our counters the way that we wanted them. If you can understand my frustrations at this point. I was wild! 3 1/2 to almost 4 hours of disputing with some kid in the back to be told by the manager that it could be done?!? Well I got my cabinet hardware, went and got my stain (which I’m already frustrated) to find out that they don’t have what I need, cause despite that they have samples for every stain they don’t carry it all there…wtf! So we pay for our order and our supplies 1/2 way home while examing the receipt we find that they over charged us on our BOGO items. Now to turn around and go back and have things corrected.

Now as a normal person, I wait a day to calm down because I had some not so friendly things to say and I call to talk to the manager Trish or Krish, I know it’s close and the converstation starts out friendly but, when she starts to be sarcastic and telling me that I’m over exagerating on my time, and that it’s all hands on training, I can’t expect all the employees to know everything that the managers know. My question to her was when you are sitting around the corner how hard would it have been for them to ask you the question. Her reply back to this “I was with another customer, so your saying your order is more important than theirs” Is this honestly the hands on training Menards that you give your managers? To be rude, to your customers? I do not feel confident in your employees or your managers from this point. I would not suggest this store to anyone. Not because your quality of the product but, due to your quality of Customer Service.

I wasn’t looking for a free order, but for some sort of compensation for my wasted time. I didn’t want $100, $20, or even $10 but, if you would have said here’s a $5 gift card or 5% off your next order to make me feel as if I was valued and that you truly cared about your customers. It would have been appreciative to me as a customer.

The sad thing in re to this, I was specifically told by a friend not to order my counters from here cause earlier in the week when he placed his order, he had some of the same issues. However, since we haul materials with our trucking buisness for you and have usually dealth with nice people in the yard we figured we would give some of our buisness to you as you do to us. Well we were definately wrong.


Cassandra Jones October 27, 2014 at 2:57 am

I was driving to work at about about 9:15 PM. There was a semi-truck with all of Menards logos on it, could not get the plate number. However, I continued on Hwy 20 to Hwy 83 and the semi-truck was parked on the side of the road past Burger King. The driver of the truck was driving sporatic. He had his bright lights on directly behind me and he would pull up real close with his brights on and then back off. I assume that I was not driving fast enough for him. I picked my phone up to try to find the sheriff’s phone number and he must have seen me so he backed off and turned his brights off. We get into Mukwonago, WI and he called the police and lied to tell them that I was texting and driving and I was pulled over. I explained the situation and nothing happened but he should not be driving at all. This type of behavior is unacceptable.


Jim Shoey November 7, 2014 at 4:41 pm

This doesn’t even make sense! The guy is on the side of the road parked and then magically he was then driving sporadically? Was he parked or was he driving? He has to have his lights on behind you, it’s the law for trucks in WI. You being a car, and him being a truck, would make you think his brights are on when in fact it was he regular lights since if he brights were on, they would be shining OVER your car and not in your eyes. Now… since the details of this are so messed up according to your statement, I would have to side with the driver of the truck that you were texting and driving since looking up a phone number while driving IS TEXTING AND DRIVING! The phone doesn’t automatically go to the sheriffs number when you pick up the phone so that means you input the text into the phone which is considered texting while driving! YOU are lucky you weren’t arrested or ticketed for it! You want to call the police, you hit 1 button called emergency or 911 and they will dispatch you an officer. That’s what it’s there for on most keypads! Oh…and since everything is now wrong with your statement, I would also have to agree that the guy in the truck said you were going too slow since you probably were! It’s just as illegal to go to slow on a road as it is to go too fast. Both can cause accidents and death but no where as bad as texting while driving can and does everyday! Stay off the phone lady!


Lori graber October 26, 2014 at 5:16 pm

Menards stores suck the customer service team are very. Rude and they really don’t care about customers we ordered a special delivery and they put In the wrong item and they wanted us to pay another delivery fee to deliver the right items that they messed up in the first place. Are you kidding me. My husband built the store on morse road in Columbus Ohio and he is saying I wish menards would have never come to ohio. They have been ripping people off since they opened. I also heard the rebates are a joke too just to get people into the store. Mr menard you need to do something about the way they treat people.


Patty Alonen October 24, 2014 at 2:06 pm

We purchased a 30″ louver bifold door at the Rhinelander Menards on 10/19/2014. We had to go to the loading doors to have this put into our truck. Lined up a carpenter to put the door in the house come to find out the person that did this put a 24″ in the truck. Now remember we had to borrow a truck pay 50 dollars in gas so we could drive the 100 miles to a Menards to buy our stuff. I Guess a person learns the hard way. When contacting the store manager Troy at the Rhinelander store he said there was nothing he could do. The stores fault and he expects me pay another 50 bucks to exchange this at the store. There is something wrong with this customer service I have just received at this store.I keep thinking “not my fault” but they do nothing about it to help fix there error.


Diane Clark October 23, 2014 at 11:35 am

My issue is for $13.00, not much money it is the principle. If I was to lie it sure would not be for thus little amount of money. I have e-mails from 9-10 to 10-7 & then nothing, not even a reply to a solution I had. Sure would be nice to talk to a live person. Fleet Farm is opening up a store in Mankato, Mn., so myself & others are quite excited, more choices for shopping.


Jim Shoey November 7, 2014 at 4:42 pm

You didn’t even say what the problem was!


Victoria Bonanno October 22, 2014 at 10:16 pm

We ordered counter tops two weeks ago and come to find out that they haven’t even left the company that makes them!!!
We were never informed of a delay and now this will become costly to us.
We have had other dealing with Menards before the last counter top we ordered they dropped them and they broke in half!!
I think this is the last time I will use Menard’s for our construction needs they just can’t deliver


Jim Robbins October 21, 2014 at 6:58 pm

I purchased a 5 foot Santa bronze. When I go back home to Tennessee and opened it I found it broke in half. The store offer to exchanged but but I live to far. I wanted an exchange they offered a refund with a picture of damage. I sent the picture I was hoping you could see if any way get us a replacement. I really didn’t want the refund. This was done at the Tipp City Ohio store.


Jim Shoey November 7, 2014 at 4:45 pm

Ok, and this is Menards fault WHY? They sure aren’t going to pay for shipping on a 5 foot bronze statue!!! The shipping would cost more than the statue! Get in your car and go get another one or take the refund and have someone weld or fix the statue with some of the money refunded to you. I’m all for the consumer when it comes to crappy management and rude employees but this is not their fault. Next time open the item in the car before you pull away. That would have made it where you would have been happy and not sitting here writing to people.


Ron & Linda October 20, 2014 at 7:22 pm

We are in the process of building a house and our contractor found the best deal on lumber and floor I-joists to be from Menards. Yippee! We’re new to Wisconsin and like to support local business wherever we are. The order was placed and paid for weeks before the target delivery date of October 9th. Come Thursday the 9th lumber was delivered but no floor joists! Is this a joke? Or do these people really not understand how building from the ground up involves placement of the I-joists FIRST? After a couple hours of work everything came to a standstill. Frustrating for sure. Our contractor was assured that the I-joists would be delivered NO LATER THAN SUNDAY MORNING though he pushed for Friday or Saturday as we were wasting the best weather of the month for construction. LIARS! The latest BS from the distribution center in Johnson Creek was that there needed to be a full truck in order to deliver. WHAAAT? It was their error that the whole order wasn’t delivered in the first place! Next promise was for Monday morning. Monday came and went. Tuesday morning at 9 am FOR SURE! Would you believe Tuesday at 1 pm? In the rain. The driver had yet another story: the I-joists just came in from Canada that morning. Really? Is that the REAL story and if so why couldn’t somebody relay the message that they were in production or some other reason for a hold-up rather than making promises they clearly could not keep? They don’t care; no one is accountable. Bottom line–in the future we’ll drive 100 miles out of our way to another home improvement store rather than buy so much as a screw from Menards. Perhaps instead of sponsoring a NASCAR team corporate should invest in better customer service. Based on the many negative comments I have read (and heard in the course of conversation), the impact on their bottom line may soon preclude any participation in extra-curricular activities.


Timothy October 20, 2014 at 12:03 pm

I was injured at a Menard’s store on August 14, 2014 and I have been getting the run around from their liability insurance carrier ever since. It appears that Gallagher Bassett doesn’t see general liability coverage as what it’s for; to cover liabilities like injuries on the property of the company they cover. Sick of big business behavior!


Jim Shoey November 7, 2014 at 4:50 pm

Menards is not what I would consider BIG business. 214 stores in 14 states is not BIG. It’s larger than a lot of mom and pop stores but big business is Home Depot, Lowes, Mc Donalds, even Radio Shack all with over 1000 stores easily.

You want to get paid for the accident…HIRE A PERSONAL INJURY LAWYER ON CONTINGENCY! No money up front and 1/3 of the settlement amount. You get 2/3 of the cash and 100% of the medical expenses! You could come out of it with at least $10,000 after the lawyers take. Even more if you were off work for a long time and had other circumstances that made you lose income due to the injury. Of course you need to be certain it was their fault and a lawyer will be able to tell if you if you have a case or not over the phone and for free!


Laurie G November 24, 2014 at 2:37 pm

Who Died and Left Jim Shoey in charge? 🙂


Jennifer December 8, 2014 at 11:09 pm

I completely agree he comments on everything and half the time he’s wrong!


Peggy December 10, 2014 at 7:03 pm

Jim Shoey is correct! I work for a lawyer. We sued Menards for a customer who was injured in the Council Bluffs, Iowa, store. The money didn’t heal her residual injuries, which will only get worse, but Menards did admit their mistake — only because they were sued!!


Valerie Funk October 18, 2014 at 10:17 pm

After spending several days comparing prices of countertops online we finally found what we thought was the best way to spend our money and had decided on a solid surface countertop at Menards. On the web site it said that $34.99 per linear foot on all custom solid surface countertops.
So we drove more than an hour (one direction) to get our custom counter top ordered. We figured it would cost somewhere around $500 for what we needed. The guy taking the order and doing the figuring came up with an estimate somewhere around $1700. We were astounded. We asked why it was so high and he said the price was per square foot. I had the add in hand and pointed out where it said per linear foot on all solid surfaces and he hands me a printed paper saying it was a misprint.. What the heck? We drove all that way for nothing. We asked them to honor the add and they said no they don’t have to.
So we will be taking our business to another store who will honor Menards listed price. What a crock, not to mention terrible uneducated people trying to take the order. This guy had to add the numbers six times before he got it right. We are posting our experience on Facebook and will telling our friends & family to go elsewhere.


Dave Diggs October 18, 2014 at 8:00 pm

I placed two separate orders at Matteson, IL store. Unbelievable – I received notice one order had arrived at store – ORDER LOST IN STORE – 4 days now – they are reordering
but I guess ‘SERVICE AFTER THE SALE’ does not count anymore – I received second order but project is at stand still until missing product is found. Menards customer for over 20 years – time to look around,


Hardip October 15, 2014 at 6:19 pm

i need to know your tool shop tool policy for even exchanges because it seems like u have printed all over product about forever and if somthing go wrong with product when I try to even exchange store giving us hardtime it happen twice with me .then they make u wait for at least 1/2 hour to 1 hour to find out .so please fix this problem .


Jarod Elsberry October 15, 2014 at 4:06 pm

I special ordered interior doors (Mastercrap) from the store in Marshalltown, Iowa. I ordered 2 – 24inch wide solid pine five panel equal doors, at two different times. Both were wrong. When I installed the first one I was unhappy with the fit because they made the door the same size as the jamb it fits into. So a 24 inch door isn’t really 24 inch, the opening is 24 and the door is smaller to allow for opening and shutting. I got the first one to work, but was not happy since it pulled the jamb apart a little at the top when I installed, in order for the door to close without rubbing. The next door arrived and I went to install it, never thinking I would actually have the same problem. This one had a 24 inch jamb opening and the door was actually a hair larger than 24 inches. I would have thought the person making the door would have noticed such a tight fit. So at 300 bucks a door, I’m starting to get a little upset. Then I had to deal with the customer service to follow. Now I’m beyond pissed. The guys in millwork were good, I had to fill out a complaint form and wait 5 to 7 business days. I waited five and called the store asst. manager. He said he would look into it and get back to me, and never did. I called two business days later, got the same guy. Still didn’t seem to worried about my complaint, even though this has halted my remodel process. He said I should call Mastercrap and gave me their number. The lady there totally stonewalled me, and said I couldn’t talk to anyone. I called back the Menards store assistant manager and told him what happened, he said I would just have to wait for my complaint form to make it to wherever the hell it goes (I’m guessing a black hole on someone at corporate’s desk) and see what they do about it. This seems totally unacceptable to me. I planned in advance for these doors to have them on time, paid a premium price, waited their allotted time for the complaint form to reach Paul Menard Jr’s second cousin at corporate complaint office, and now I sit waiting until who knows when. All the while I never got an apology, or someone letting me know they would take care of the situation. It pretty much seems like it was my fault for ordering them, because it isn’t Menards fault. Terrible customer service, and I hope I never have to use that store again. But as some of us know in Marshalltown, it is sometimes our only choice. So I guess if you don’t have local competition you don’t need customer service. I have two more doors yet to arrive, pretty excited for them. I asked to cancel those but I will have to pay a restocking fee, even though they may or may not be in production. I can also return my defective doors with a restocking fee. Seems fair.


Monte Eaton October 13, 2014 at 7:08 pm

I had a customer that was going to build a deck. I sent her to Menards in Marshalltown, Iowa to pick the balusters that she wanted installed(which she did) . I then went to the store to order them. ( I was informed they were not available for order – even though they are on display and have a SQU number on them) I was informed that this happens a lot (WHAT) If you know it happens a lot fix it. I told them to call my customer and tell her they were not available ( as expected they would not do that – because they did not know that they were not available when she looked at them – Total B.S. – I did not realize items on display went unavailable by the minute – ok – it may have been 15 minutes from the time she left to the time I went to order them)
I asked if they could look it up in the all store inventory (not sure what Menards calls it) they found that Ohio had some and Mason City, Iowa had a few.
I was informed they don’t do inner store transfers any more. I would have to call each store and purchase the item direct form them, I could have the items sent to the Marshalltown, Iowa Store and they would hold for pick up – no problem sounds simple –
The Ohio store placed the order, they called when they shipped it, along with the weight, exact number of items, and the tracking number. (Great job Ohio – exactly what I expected) It was held at the Marshalltown Store and I picked it up – no problem.
The Mason City Store said they would ship the order in a day or two (WHAT). They did not call with any information, they can’t find the shipping number – but they can tell me that it was shipped on FED-EX , but they can’t find the number (right – anyone who has ever shipped with FED-EX knows there is a number out there – Menards just needs to find it. If it actually exists it not that hard)
Stopped in talked with the Marshalltown Store they can’t do anything because they do not have a tracking number – Spoke with the Mason City Store – they can’t do anything with out a tracking number (remember they did not provide one to begin with) So no luck there.
I ask the Marshalltown Store for the phone number for Menards Corp. thinking that maybe they would be able to help ( NO LUCK ) they can not provide it or they will be terminated (What – now that’s really good customer service). Did some searching for number on the internet – called them (surprise) ” they do not respond to phone calls” (WHAT) I was informed that I should contact the stores direct – ( evidently the person at Corporate does not listen very well )- as I had already explained the problem and that I had already done that. I was then informed that I could write a letter explaining the problem and mail it to the Corporate office for review ( WTF – really – what year is this? that is some unbelievable use of the available technology) I asked if I could email them for a quicker response – I was again informed that they respond faster to a letter – (REALLY) What would take a few seconds from my computer to theirs now takes days from the time I lick the envelope to the time it gets to the Corporate office and lands on someone’s desk.(Simply put that is the most idiotic thing I have heard in a long time).
So to simplify things I filed a dispute of charges with my credit card company. ( which has no charge to me – Menards will however receive a charge from the credit card company, and they will have to refund the full amount of the charge).
I would suggest that everyone use a credit card to make the purchase, that way the risk is all on Menards not the customer. If Menards receives to many disputes they will no longer be aloud to accept that credit card.
It is sad to say but the most effective way to get their attention is to affect their wallet.
It definitely got mine, I will not pay for Items that I do not receive.


Raymond A Henry October 11, 2014 at 1:11 pm

I was at your store Saturday Oct 11, 2014 at 12:30pm. I was there to purchase a camouflage hat shirt and gloves as I am a member of a sporting club. I found a hat that I wanted and a shirt and some gloves. All in the camouflage pattern I wanted. There was only one hat that fit what I wanted so I grabbed it. After getting in line and looking over my items I noticed the hat material around the brim of the hate was frayed and so I asked to see the store manager which was in the line five i was in and I asked him if I could get the hat at a small discount because of the material was torn on the brim. I didn’t think that would be a big deal since I shop at the East Broad st store in Columbus, Ohio all the time. I had to other items that I was going to buy at full price. The Assistant Store Manger Arron told me that ” oh that’s the way they wear them now days and that he could not give me a discount. I told him no people just don’t by something like this because the workmanship is poor. I didn’t appreciate him assuming I was that stupid. So I told him that a dollar or two wasn’t going to make him or break him and that I was paying for other items full price. that didn’t seem to matter to him. Furthermore he started loud talking me in front of the rest of the customers. I didn’t appreciate him trying to front on me and I believe he did that because I was BLACK…..

I have gotten a discount on item before at this store. I believe if he wanted full price for the hat it should have been of decent workmanship or he should have taken it off the shelf.
My point is this Arron assistant manager treated me like I was a nobody and I have spent hundreds of dollars in your store since it opened. You should Fire this guy you have in a a Leadership roll at your store as he does not represent your values and goals and has no customer service qualities at all…..

I willl not be shopping at your store ever again!!!! I will also tell alll the people I know of this experience and tell them not to shop at your store either.

Please make some changes to your leadership and teach customer service to them. as it is the public that make you what your are!

I work at the Ohio State University Wexner Medical Center East in Medical Records and my business is Customer service so I know when I get treated like this it’s a Problem and I see from other comments that you have had similar problems. I bet I’m not the only one who has complained about this guy ….again his name is Arron and he is the Assistant manager of your east broad street store in columbus Ohio.

Thanks for nothing as I put all my items down and left and as I was leaving he says
Thanks ….what a A$$ Hole!

Thanks Ray Henry


paul bloomquist October 9, 2014 at 3:44 pm

On 10/7/2014 i picked up 2 windows at dubuque store that were special order and already paid for approx. on 9/25/2014. I went to yard and picked up at with no problem . upon leaving I was detained and not alloowed to leave area I had to back up almost hitting another vehicle in the process . I was told by new gate man that I had to resolve a issue with front desk. At this point iI dont know whats going on and I am being treated like I stole somethig My car is detained with 700 .00worth of merchandise that I already paid for and I am being told to go to front desk, without knowing why. I talked to store manager brent Hendrickson and he acted like he didnt give a shit and it was tough titty that I got detained. It turns out that I had to sign ticket that I should have signed to begin with at millwork. Help at millwork was very nice by the way.. I asked for a simple coupon for next purchase and was told by store manager hendrickson that he couldnt do that, he runs the store why couldnt he issue a coupon.. on a scale of 1 to 10 , 1 being poor they and mr. hendrickson get a 1


RJ October 9, 2014 at 9:54 am

Quincy Illinois

I have been purchasing from Quincy Menard’s for the past three years and have and least doubled my purchases in the last year largely in part of the customer service I receive from the contractor desk and Justin the GM.
Justin was moved from this store this past week.
This store has seen 4 managers in the 5 years it has been in existence. At what point does Menard’s realize that it may not be the managers at the store level but the managers at corporate level. We in Quincy have other alternatives and with the changing of the guard the norm at this store I might have to check out all my options.
The only thing that will keep me purchasing from this store is Mark and Gary at the contractors desk. If they are ever to leave I will move over to a neighboring competitor.



April King October 6, 2014 at 2:16 pm

I bought a Lawn Sport for my husband for his 60th birthday, in the fall of 2011. I paid in the area of $4,000.00, the golf cart type gasoline powered vehicle with windshield and overhead frame, and got a cover for it as well. Trouble started from the get go, only to be told by Menards to find a place to take it, contact American Sport Works and best of luck, pretty much. Well, eventually, after several pick ups and repairs from Renegade Motors, american Sport Works no longer deals with them. Loooong story short, here it is, 2014, the thing just had a new carburetor put in it, and it still doesn’t run! The new repair service that we’re using is picking it up again. We have less than 10 miles on the toy and mucho dolares invested!! Sour lemon, no help in sight. Also didn’t mention, it takes space in our 3 1/2 car garage that seems like such a waste. I thought it was a good idea when I bought it. Not so much!! It should have been replaced, in my opinion, but then again, I’m just the consumer!


Tom Weiss October 6, 2014 at 1:00 pm

My post the other day was in error the store was Muskegon MI not Manistee as there is no store in Manistee Michigan….just keeping the post straight!
As of today nothing has been resolved, the store not willing to correct the damaged items and we are not willing to accept his bad attitude and business practices.
Now trying to contact corporate office to resolved this problem.


John Harter October 6, 2014 at 11:21 am

The store manager (Bryan Wilson) at the Menards South in Rochester is a self-centered asshole that only thinks about himself.


Ingrid Buxton October 3, 2014 at 11:58 am

I went into Menards to chose a railing and stairway system for my porch. I discussed my needs with one of your associates who pointed out the choices that I had, and then I passed the information about my choice onto my contractor. So my contractor went to pick up everything that was needed for the installation and it was only after it was all loaded that an associate told him that the railing and stair system he had loaded didnt meet “code” but was merely “decorative”. Now I dont know who installs decorative stair rails or where they could be installed. However, I could not run down to the store to chose something else so it meant my contractor had to cancel the work for that day which loses him money and messes up my timeline to get the work done since he had been scheduled for at least 3 weeks to finish this work. This was at the Oak Creek, Wisconsin store. Perhaps “decorative” rails and stair railings should not be place with “actual” railings? Or, maybe they can place signs indicating “decorative” over these choices. So now I am going someplace else to buy what I need. This is very disappointing as I prefer to shop Menards, but I guess not anymore.


Tom Weiss October 3, 2014 at 8:17 am

I purchased a 30’x36′ steel building from Menards Manistee, MI. The sales associate Nick was very helpful and all went well. The building arrived and we were not told until the truck was on it’s way to us. A quick scramble and we met the shipment at the driveway. Upon inspection much of the material was damaged. A call to the store resulted in much confusion. Dan, store Mgr. (last name unknown) beat around the bush as to what Menards was going to do. We returned the whole building as the store Mgr. wouldn’t commit to the resolve of issues. Two days go by and we re-called the sales repr. and he refereed us to Dan the Mgr. Dan said” we will order replacement sheet metal but nothing else.” There are many items still not up to standard ie 2×4 that are split, truss’ that are damaged, overhead door damaged and scared. We paid the full asking price for a NEW building and expected a NEW BUILDING. As of today we have stopped payment on the funds. Menards can keep this damaged building and their snotty disrespectful Dan “The MGR.”


Mindy Leistikow October 1, 2014 at 11:29 am

WHAT A DISAPPOINTMENT! I am surprised that service is Menards number one goal! A serious change in their operations needs to be made or they need to take that off of their website, it is face service only! My husband was checking out at the Menards in Monona, WI
and saw two elderly people trying to load 2 80 lb bags of salt into their cart. He quickly noticed that there were 5 Menards employees that stood there and watch these 2 struggle. My husband stopped checking out and went to assist the 2 because one of the bags broke while they tried so hard to load these items. He assisted them and looked at one of the employees and had to say to the “customer service” representative, “Could you please get someone to assist these two?” She rolled her eyes and made my husband feel like he had done something wrong for trying to assist and bothering her with the question to give some guidance. My husband sat outside in his vehicle to make sure the two were assisted all the way to their vehicle, which thank goodness they were one my husband said that someone needed to. We have always been a Menards supporter because we want to support a company out of Wisconsin but we are struggling more and more with that decision! Today was just another situation of poor customer service and employees that really don’t care about the customer!


Jeri Bowman September 27, 2014 at 5:25 pm

The menard in kokomo have the rudest sales associates & managers. The majority of the have no idea what there doing, When you compain about anything its no big deal then want to know what you expec them to do about he problem. Im seriously considering taking my business to Lowes. I walked out the the store madder then hell again & this time it was over a 27 humidifier that was on sale for 14 i got the box right behind the sale tag the girl called back to see the price completely ignored me stood there back turned chucking it up with the cashier. I took the box back the guy i found out was the manager for the plumbing dept told me i didnt get the box where i said i did because he saw the empty spaces the whole area was full of empty spaces argued with me several minutes about where i got it just to give me the same damn machine in a slightly different package just last years model I know where i got it it wasnt like i was trying to get a better product for less money IT WAS THE SAME THING . I called the mannager he was like what do you want me to do about it. Thats bull crap!!!! There have been other problems too GET BETTER EMPLOYEES OR GIVE THEM SOME TRAINING ON THE DEPARTMENT THEY WORK IN AND COURTISY


C.A.C. Farms Const. September 23, 2014 at 10:34 am

We purchased a 62 by 63 building from the West Lafayette, Indiana store. As construction was going on we found that there were 7 side metal sheets missing and one roof metal sheet missing. So we called Menards and ordered the missing sheets. A bill came for the sheets that were missing; we called and told the employee that that they were replacing the missing sheets of a package building. The employee said he would check into this and get back to us. No call back, so we called again. The employee we spoke to said that we ordered the sheets and that we would have to pay for them. We asked to speak to a manager. Telling them that the building was short 8 sheets of metal and that we were being charged for these missing sheets that were being replace. The manager agreed with the employee. We feel that we purchased a complete package and that if anything was missing that Menards should replace missing pieces. Of course we went with Menards because of the difference in price from FBI building of near Remington, but if items are missing it make the building more money when you have to pay for the missing items. FBI would have replace the items with a smile. We learned a hard lesson. No more buildings from Menards.


Rick and Diana Vice September 22, 2014 at 8:14 am

This is what I posted to my Facebook this morning and I will be posting similar comments via the Internet on rating sites. Apparently your manager Jason in Lafayette, Indiana didn’t get the memo that Menard’s was dedicated to service and quality. Please forward this on to corporate headquarters. I will be following up to make sure it was delivered to them. Thank you. Here is my post, and I included photos of my receipts from Menard’s and Lowe’s. We were given a refund and then we went and opened an account at Lowe’s and purchased the materials from them.

My Lil brother was right! Menard’s has poor business practices and rude associates. We bought $1120 worth of roofing materials last Thursday and when Mike went to pick our order up we were informed it was sold to another person. They just laughed and said they haven’t done inventory in a year and that we were out of luck. When we complained to the manager he became rude and arrogant. He didn’t listen to anything I had to say. He kept interrupting me in mid-sentence. He said he didn’t care if we took our business elsewhere. We were treated with respect at Lowe’s and they seem to appreciate our business. They said when a customer makes a purchase, the materials are put aside for them and not sold to someone else. Menard’s said it’s first come, first serve, even if the materials were paid for and previously purchased. We had purchased the materials last Thursday and went to pick them up on Sunday. They didn’t seem to care that they wasted a lot of our time! I’m going to write to Menard’s corporate headquarters today and tell them of my dissatisfaction and warn them that their unsavory and unreliable business practices are costing them business. The Lowe’s manager said he’s been hearing these types of complaints a lot lately. We will be cancelling our account with them. Our son-in-law, who is a roofing contractor, will no longer purchase from them either.


Diane September 19, 2014 at 7:41 am

Please, please, please think about putting a store in Paris, Tennessee . All we have is Lowe’s. We are having to shop in NW Indiana and then transport everything to Springville, Tn. Thank you.


Sandra Vinyard September 18, 2014 at 2:01 pm

Sandra Vinyard September 18, 2014 at 1:48 pm
Your comment is awaiting moderation.

This is the second complaint I have filed on the manards in Marion Ill. Last week we wnt ther for carpeting for a room. I ask for a 12×10 section cut, when I got home to put the carpet down Iwas shorted. We called to let Manards know about the mistake and was tol the next time we were in Marion to bring in the receipt in and we would be reinburst for the section we didnt recieve. we didnt want to take the carpet back because in was down on the basement floor and we were expecting guests. we were fine with the shortage but wanted reinburst for what we didn’t get. Today my husband had to go to Marion to Home Depot for things and while there he stoped at menards. He was told by the desk he had to bring the carpet back. He was then referred to the person in carteting, same guy that cut the carpet that his counter counted off 10 ft. My husband replied that your counter is wrong because we only have 8’3″. The store personel said bring the carpet back so it could be remeasured. Come on people, why would I and my Husband make up a story.


Sandra Vinyard September 18, 2014 at 1:59 pm

I also wanted to say we will NO longer do business with menards because of thier continued poor service. I will also tell all my friends about the poor service we have recieved ther several times. No one helps and when you do find soneone to ask they tell you they will find some one. Your lucky if some one comes to help in 30 minutes I waited one time for 45 minutes in lighting for help. I will go to Home Depot now or travel another 20 min to Lowes in Carbindale, Il. I am also upset because you can’t lodge a complaint to corporate or the store by phone. Also the lady at corporate imediately put me to the automated messages the second mtime I called. Poor customer service


Rick Cooper September 18, 2014 at 8:15 am

I recently asked the online customer service center of Menards a simple question. Why doesn’t Menards offer a discount to the military like Lowes and Home Depot does?
The very curt answer I received was “We (Menards) does not discriminate….”.
Of course, I had to reply back saying I didn’t know the thanking the military for their service with a discount was Discrimination. I also said, no worries, the military will continue to protect their first amendment rights to say these type of replies, and no, the military will not discriminate who they protect.
I asked for the CEOs email, but of course, no reply. None expected from the 2d string.
No big deal, plenty of Home Depots and Lowes to patronize.


Sandra Vinyard September 18, 2014 at 2:03 pm

I ask the same question. My answer was they don’t support the war. I don’t either but I support the men and women that serve. I guess menards dosen’t


Mary Coulter September 10, 2014 at 8:28 pm

Should I just go to the river to find PEBBLE River Rock? Menards, Sidney, OH stated they had 13 bags listed in computer inventory however, none to be found! “Call Celina, OH Menards.” “Yes, we have 15 bags in inventory.” “Great, hold 10 bags of PEBBLE River Rock and will pick up after work.” My husband arrived at 5:30pm and it is now 7:50pm as I write this and NO ONE can locate the 15 bags of PEBBLE River Rock that was inventoried. WTH? My spouse has updated me several times as I was concerned as to how long this transaction was taking (I was hungry!) I personally called the Celina, OH Menards store and after speaking with hardware manager Bob (don’t really know why I was directed to him but he was aware of what was going on), and then the general manager Don (who whined about looking for rocks in the rain) offered condescendingly that WE were the ones with a problem and not the store! What ever happened to “The customer is always right?” Boycott MENARDS for POOR CUSTOMER SERVICE!!! I know we will and request our family and friends also!!!


william cominsky September 10, 2014 at 6:22 pm

bought a patio box put charcoal and other things in it it rained over nite next morning 2 inchs of water in it heares the answer from comstmer service *[ Menard IncWilliam,

Thank you for your e-mail. This deck box is weatherproof but is not completely waterproof. I apologize for any and all inconvenience that this has caused you.

Best Regards,
Caylee B
Guest Service Representative


B Birenbaum September 4, 2014 at 5:53 pm

Right now I am extremely upset and getting angrier by the moment. I made a purchase at a store in Germantown, Wi the order had ARRIVED back on 8-18-14 and no one from the store had contacted me. I have been waiting for it. Then I call the store speaking to a store manager (Ricky) who states its not the stores fault I did not leave an email address for notification. Are you kidding!!!! My phone number is on the order. You can not pick up the phone anymore. If this is how you are going to treat your customer I am not interested. There are competitors that I’m sure would be interested in our thousands of dollars of business. Menards assumes no responsibility to the customer. Gosh that is CRAZY!!!
Than I tried calling corporate because I am sooo upset only to be transfer to an automated line that tells me you want this in writing.


Michelle Del Ponte September 3, 2014 at 12:39 am

I purchased a side-by-side fridge/freezer and chest freezer in April 2013. The chest freezer was not plugged in more than 6 months. We only bought them together because I had to pay someone to haul it for us. Today as I went to do laundy, I found ice cream melted all over the floor. EVERYTHING was thawed! The freezer continues to run but does not keep anything cold! I called Menards in tears. What did they do? “TOUGH! They only have a 1 year warranty. We cannot help you!” ARE YOU KIDDING ME!!! The side-by-side ALSO has issues since day 1 with the ice maker and dispenser. I don’t have the time or money to continue to haul their junk back and forth to the store! Way to treat your loyal customers. I can assure you, I will NEVER buy 1 more thing from your store EVER again! I also will be bringing back the paneling we bought a month ago that your associate damaged. When I pointed it out the workers I was told, “That’s all we have. Do you want it or not.” NO I DONT! I’m DONE! Manitowoc WI your Menards is PITIFUL!


Dee September 2, 2014 at 9:53 am

I am very disappointed with Menards.

I placed two special orders for counter top and cabinet refacing materials and doors on 6/9 and 6/10/14. Items were picked up in July. One item from the cabinet order wasn’t shipped and another was damaged. One section of the counter top was ordered longer than what my diagram I took into the store required. Shouldn’t items not received and damaged by the store be rush ordered at the expense of the store? As of 8/20/14, I still don’t have my items.

Also, FYI: when customers are not satisfied and their only recourse is to rely on an email driven website for customer support that sends them right back to the store where no help is provided it leads to a negative work environment for your customer service reps because of unhappy customers.


karen moore September 1, 2014 at 6:48 am

We bought 2 patio doors & paid to have them delivered from the Bloomington, IN store. When they arrived they were both damaged & there was only a driver & no helper, as promised! My husband called the store & they said they only had 1 slidder left & it was damaged also plus it’d be 2 weeks for reorder. Ok so now we have paid help standing around, no rain, no doors, no customer service, & they CHOSE to send us bad doors instead of calling & trying to set us up with a store that had good doors. So my husband contacted the Camby store, on his own, & set it up to have the store credit moved to their store & delivery. What a mess!!! The Bloomington store should have never sent us damaged doors & then to cap it off they din not take care of us!!! We will not ever count on menards again! Lowes or Home Depot sounds good!!!


tim roloff August 31, 2014 at 4:53 pm

my wife got me a $150 air compresser for christmas it has a 30 day in store warranty and a1 year manufaxture warranty. this air comprssure has ben used 5 times now it dont work i didnt use it the first 3 month that i had it now the store said im stuck with it. so i told them that why i try to do all my shopping at lows ive never had any problums threre great custumer serves.


Dave Lowder August 29, 2014 at 11:26 pm

Menards has always been a find it and load it and unload it with no help type store. The new workforce at the Washington Il store is now helping even less. The workers are to busy socializing instead of manning the cash registers or service desk. While people stand in line for service as they just walk on by. No customer service at all. But they will be happy to offer a 11% rebate for in store coupons and make you wait months to get it. If you do. What a scam. The longer they hold onto your money the more they make on interest at their offshore banks. And then they make you spend it back at their store. Typical big box store that doesn’t care about quality or service. Just stockholders.


Mirela August 29, 2014 at 2:05 pm

I am not sure who I need to contact regarding a complaint with rebates. I sent our rebate in April and I was told by Menard’s cashier that you don’t mail it out to Canada. So I used an address from Detroit Mailbox. Rebate centre cancelled 3 cheques and kept re-mailing as I was not receiving the mail. I have ordered other stuff to Detroit Mailbox in these past four months and have received every shipment except yours. I have asked Jordyn Becker, at the Rebates International, to cancel 2nd last cheque and to sent it to Menard’s in Livonia because for some reason I was not receiving at Detroit Mailbox. She said she could not do that but sent the 4th cheque. Now we are almost in September and I have not received anything yet. I want something done about this. It’s almost $70 in rebate that is mine and you guys are not trying hard enough to get it to me. I have spend a lot of money in your store. If nothing is done about it then I am going to write this all over the social media and tell all my friends and family not to shop at Menards. This service that I have received from Rebate International is ridiculous. It does not seem like you value your costumers and my business.


tammy August 28, 2014 at 5:16 pm

is there a distric manager for menards?


Lauren G August 28, 2014 at 3:42 pm

To Whom It May Concern:
I went to Menards for the first time ever a couple weeks ago. I was there looking for a lawnmower and a weed whacker. While at the store in Morton Grove, I asked a gentleman to help me with the pricing of one of the weed whackers since it wasn’t listed. The gentleman looked like he had down syndrome and was walking past me with a Menards shirt on. I politely asked him if he could help me and before I could finish my sentence was abruptly met with: “I work outside only” and then he very fast scurried away. So, instead of finding out the price, I laid the weedwacker back down in the space I found it and decided not to get it.
I made my way over to the bedding section and was greeted by a very friendly woman and we talked about the mattresses. She told me to come back the following day if I was interested because there would be a sale. So, by this time, I forgot about the lack of customer service I had experience with the weed whacker and checked out with my lawnmower and various other items I found while perusing the store.
The next day August 17, 2014 around noon, I decided to go back to that store and in fact check out the mattresses since I needed one. The lady was so nice from the day before. Again, I went to the back of the store and met with that friendly lady who helped me pick out a nice mattress and wrote me up a ticket.
That’s when everything went downhill….
I was sent off to the delivery desk where I must’ve stood there for over 45 minutes while people walked back and forth just staring at me while they were working. Finally, I was able to ask one gentleman for help, but it wasn’t his department. He ended up coming back 15 minutes later surprised to see me there. He then finally paged someone. So, I wait another 20 minutes. No one shows up to this desk for me to buy the mattress and set up delivery.
I decided to leave and take just a pillow I really wanted out of my cart to check out.
I get to the check out and I hand the paper to the check out lady and explain to her how I waited for over an hour at that desk. She didn’t seem to care. She had no solutions. So, the customer service lady walks by and by this time, I am FUMING, I asked her to SHRED the invoice the lady gave me to take to the delivery counter that I waited at for over an hour. She didn’t seem to care either. No one offered to help me purchase the mattress, seemed like they didn’t even care!!!
So I get out in the parking lot and I put my pillow in my trunk, telling the people in the parking spot next to me all about my experience. They tell me to go back in and talk to the manager.
So, I go back in and encounter Nick W. I tell him about what I just went through and he gets extremely cocky with me and says, “Well we are busy I suppose I can check you out then…” He then turns his back to me to make a snarky remark to another customer who has an issue. After he got back to me, I just told him, I didn’t like how he treated that other customer and I had changed my mind about purchasing the mattress and walked out. I just couldn’t imagine going through the purchasing and scheduling process with him because he had such a horrible attitude. I didn’t want to give him my money or business. The level of rudeness was something I had never experienced before anywhere, ever! It took everything in me not to come back with the lawnmower and pillow and get all my money back for everything I bought there.
It was by far the worst ever customer service experience of my life and I am even leaving out some other details.
What’s even sadder, I came back with the intent to buy a nice mattress and couldn’t even do that!
In working for the Chamber of Commerce in that area (Lincolnwood/Skokie), I haven’t even heard of a customer service disaster story that bad. Nick was by far the rudest person I have ever encountered. Menards should be not only ashamed, but if you are serious about generating revenue, hire a manager who empowers their staff to be happy in their work, help customers and drive revenue. Home Depot and Lowe’s are just around the corner.
Also, you may want to read your “Yelp” reviews. I wish I had before I came back for the bed I was so excited to buy.


Rizwan Khan August 27, 2014 at 11:39 am

I would like to report an incident that occurred At 7145 E 96th St, Indianapolis IN store. I reported it to the Front End Manager Hillary Slider and she was going to have someone call me back but I have yet to hear from anyone. On Saturday 8/28/2014 one of their employee name Andrew cursed at me completely unprovoked. He called me “clown Mother F…..” multiple times and then threw a wad of purple price tags in my face. This was witnessed by another customer and we both walked to the front, spoke with Hillary and provided our information. This was completely unprovoked. I had called him to help me with door locks. He was wise with remarks from the beginning and completely lost his temper and assaulted with wad of price tags. My only fault was that I opened a package of door lock to explain to him what I was try to get at. Please understand that this package could be easily sealed back up which I did before he threw price tags in my face.
I have been a Menards customer ever since they opened Indiana stores in early 90s. I am very disappointed in this fellow’s outburst. And then the local store did not have the decency to call. me back. I hope you take this compliant little more seriously then they did.


Randy Risdon August 25, 2014 at 11:59 am

I am handicapped and shop at the Long Grove store. The 1 cart is almost always out. I will probably stop shopping there which is unfortunate because I like store.


M. P. August 23, 2014 at 6:18 pm

Menards (Large home improvement store) has a policy of 1 electric cart per store. In today’s demographics and based on the size of the store, I feel 3 or 4 per store would offer better customer service for all Americans. JUST WONDERING – Anyone not shopping there due to this policy ? ( The ONE cart is ALWAYS in use; and not worth a ‘wait’)


Marissa R. August 22, 2014 at 6:04 pm

I’m very outraged with the Moline, Illinois store. We have very hot days here & water is NOT being adequately provided for those working outside in the yard doing laborious work. This is not okay. People are becoming very dehydrated to where their bodies can no longer even sweat to cool them off. Someone could become very ill due to this & could result in the Menards Company being sued. I don’t appreciate my loved ones being worked like this & I don’t think you would either. I’ve heard reports that managers are telling workers to “make that last” because they refused to refill the coolers. The department managers have been told time & time again & so has the General Manager. I’d really appreciate a response, thank you.


darrel August 22, 2014 at 4:13 pm

So i work in a community were we have latin people of different backgrounds but for some reason the store in cincinnati in evendale does not hire hispanic people so i would like to know why if you can contact by email that be great i really like to know since i had help i i started i helped 25 get hispanic people with work 8 of them filled out a application but none got an interview or hired


FRANK VAN AUTREVE August 21, 2014 at 3:25 pm

Please see below, all correspondence i have had regarding my problem with the way i was treated at your Portage, Indiana store. I have asked for a contact or phone number to take this matter higher than the store manager, but got no answer. I had to find this site myself.
—–Original Message—–
From: Menard, Inc. – Guest Services []
Sent: Monday, August 18, 2014 11:47 AM
To: Frank
Subject: RE: Website Guest Contact 08/13/2014 04:42:14 PM


I’m very sorry, however there would be a 25% restock fee on any cancelled special order no matter what the reason.

Thank you, Ray

—–Original Message—–
From: Frank []
Sent: Monday, August 18, 2014 9:50 AM
To: Menard, Inc. – Guest Services
Subject: RE: Website Guest Contact 08/13/2014 04:42:14 PM

Is there a District or Regional Manager I could call, to discuss my dissatisfaction. If so please send me the contact info or relay my cell phone number, 219-712-6477.

Thank you
Frank Van Autreve
American Legion Post 502

—–Original Message—–
From: Menard, Inc. – Guest Services []
Sent: Thursday, August 14, 2014 2:52 PM
To: Frank
Subject: RE: Website Guest Contact 08/13/2014 04:42:14 PM


I’ll pass your message on to Mr. Mussatto.

Thank you,

—–Original Message—–
From: Frank []
Sent: Thursday, August 14, 2014 2:14 PM
To: Menard, Inc. – Guest Services
Subject: RE: Website Guest Contact 08/13/2014 04:42:14 PM

I called and asked for Mr. Mussatto. The man that answered wanted to know if I meant Chad. If that is the case, I believe he is the manager I spoke to at the store, and charged me 25%. If so, I do not wish to speak to him, I would much prefer a regional manager, or someone above Chad.

Frank Van Autreve
—–Original Message—–
From: Menard, Inc. – Guest Services []
Sent: Wednesday, August 13, 2014 4:50 PM
Subject: RE: Website Guest Contact 08/13/2014 04:42:14 PM


I’m very sorry we let you down. We need and appreciate your business. I will alert Mr. Mussatto, our General Manager, to the situation at once. His direct dial number is 219-763-0220.

Thank you,

—–Original Message—–
From: []
Sent: Wednesday, August 13, 2014 4:42 PM
To: Menard, Inc. – Guest Services
Subject: Website Guest Contact 08/13/2014 04:42:14 PM

Sent: 08/13/2014 04:42:14 PM CST
I was looking for some metal roofing for a stage i was having built at the American Legion Post in Valparaiso, In. I had one of our volunteers got to the Portage store to buy it. He asked what colors were stocked at the store, and was told by the salesperson that none is stocked at the store and would have to be ordered #PRTG30077540. My man placed the order, as we had plenty of time to wait. Upon installation, we found that we did not order enough. I personally went to the Portage store to get more. I specifically told the salesman,Keith, that i was looking for any color. He told me none was stocked at the store and would have to be ordered. I placed the order #PRTG30078964, hoping it would make it in time. When it didn’t I called the store to inquire if it was possible to pick it up somewhere. The man I spoke to on the phone said, I should have ordered a color that was stock. I was a little surprised that he said some were stock colors. I had another person come and pick up what we needed. I then went to the store and spoke to Chad, the manager, and told him my story. He said none of the employees would have said it was not a stock item as they all know it is. He agreed to let me cancel the order that had not shipped, but would have to charge me a 25% restock fee. I told him that was not right because both myself and the man that originally ordered it were mislead. I am very dissatisfied with the way this was handled. I ordered the second order on my personal card and cannot get reimbursed for a product that was never received. So it cost me over one hundred dollars not to buy something at your store. I would really appreciate a response to this. I will continue to shop at Menards, as i like the prices and selections, but I will have a bad feeling for awhile. Thanks you Frank VanAutreve Post Commander, American Legion Post 502.



Ronda Wilder August 21, 2014 at 7:47 am

I am very disappointed with the service at the Menards in Bloomington/Normal, Illinois. I am a teacher who placed an order (and paid the bill) for paneling on July 12th. I had the summer off so I thought it was a perfect time to do a little kitchen remodeling. The salesperson at Menards took all of my information and said I would be notified when the paneling arrived to their store for pick up. The paneling didn’t come and didn’t come and all of a sudden I found myself back in school on August 14th with my kitchen remodeling job not even started. On August 19th I called the store to inquire about my order and discovered that the paneling had been sitting in the store since August 1st and I had not been contacted. That, of course, frustrated me but I became more frustrated after speaking with two managers at that store. I realize that my $400 order probably didn’t amount to much in their eyes, but I can’t believe the type of customer service I received in my next two phone conversations.

I spoke with a floor manager first and after I explained my entire story her comment was, “So what is the nature of your call?” Had she not been listening to me? After explaining AGAIN, she said that I should have received an email telling me that the paneling had arrived and that it must have gone to my spam folder. I did not know that Menards would be contacting me by email, however I check my mail every single day AND I check the ones that go straight to my trash, so I can confidently say that no email was sent to me. At this point I had not heard any type of an apology AND it was insinuated that the problem was on my end. I had her check my email and they indeed had my correct information. She told me that Menards holds orders for 21 days before sending out a letter stating that it needed to be picked up ASAP or they would add it to stock in the building. I mentioned that they had already held my order for 19 days without notifying me and it was going to be impossible for me to pick it up before the 21 day holding day because the person with the truck (who was going to transport it for me) had now left town. Then, she asked me if I needed anything else…..YES! I needed her to know that I was frustrated and did this company do anything to try to please their customers? I inquired about the truck they offer for rental and asked if the $23 fee could be waived due to this mix up and was told “NO”. This floor manager said that only the building manager could authorize that, so I asked to speak with him.

The building manager got on the line and as I was retelling the story, there was not a comment or a sound coming from the other end of the phone so at one point I asked if anyone was still on the line. Carl, the manager, said he was there and that I didn’t need to tell the story because he already knew it and that he could not authorize the use of the truck. He stated that I should have received not one, but three, emails about my order and maybe I should have contacted them sooner about the delay of my order. Are you kidding me? My fault again. I had pretty much had it by that time, so I asked Carl if there was anything Menards could do so that they would not lose this customer and he said, “NO”.

So, here’s where I stand……I’m a teacher who has just started back to school, trying to get friends to lend me a truck so that I can pick up paneling that I’ve already paid for and refuse to return because Menards tacks on a fee if they have to re-shelf a special order. Everything else I purchased for this job is being returned to that store and will be re-purchased at a competitor’s store. I have no idea when I will find the time to complete this project now, but I can assure you that I will find lots of time to re-tell this story.

Ronda Wilder


jordan pelland August 20, 2014 at 4:47 pm

hey I took my grandfather out to menards today and he could not use a ele cart because someone else was using it at the time I was not very happy about that he would have buy more stuff but his legs where hurting.


jeff clemone August 20, 2014 at 2:17 pm


See attachment for emails that I found. If you could let me know you got them I sure would appreciate it.

>—–Original Message—–
>From: ‘’
>Sent: Thu Jul 10 14:51:08 CDT 2014
>To: General Manager
>Subject: Attached Image

Chris Schaefer
General Manager 1st Asst
Menard, Inc – ST. CROIX FALLS
1285 208TH STREET
ST CROIX FALLS, WI 54024-8136
[P] (715) 483-2979
[F] 715-483-1046
Attachments area
Preview attachment 4239_001.pdf


jeff clemone August 20, 2014 at 2:13 pm

jeff clemone August 20, 2014 at 2:05 pm
Your comment is awaiting moderation.

i have sent you the tags and paper work you still have failed to take care of your obligations to me so i will take you to court if that check is not here today you put me and my family out or friends out and have reacted are enjoyment of are home with your lies and neglect i can prove that from all the emails i got a copy of all the between you and the hardware manager this has been going on for months


jeff clemone August 20, 2014 at 2:05 pm

i have sent you the tags and paper work you still have failed to take care of your obligations to me so i will take you to court if that check is not here today you put me and my family out or friends out and have reacted are enjoyment of are home with your lies and neglect i can prove that from all the emails i got a copy of all the between you and the hardware manager this has been going on for months


Nancy Francis August 19, 2014 at 9:40 am

Sent: 8/18/2014 10:20:27 A.M. Central Daylight Time
Subj: RE: Website Guest Contact 08/18/2014 05:46:00 AM

Ken & Nancy,

I’m sorry, but we are unable to except returns on gasoline powered equipment.

Thank you,

—–Original Message—–
From: []
Sent: Monday, August 18, 2014 5:46 AM
To: Menard, Inc. – Guest Services
Subject: Website Guest Contact 08/18/2014 05:46:00 AM

2238 Saint Croix St
Sent: 08/18/2014 05:46:00 AM CST
I have a concern about your refund policy.
First a little background about Nancy and me.
I’m 70 years old and Nancy is 66. We’ve been married since 1966. We’ve been retired for years and we are living on our retirement investments and SSI. I’m disabled trying to do my best to keep our dream home we built in 1976. We live in Roseville, MN a suburb in the Twin Cities.
Some of Menard’s competition in the Twin Cities are:
Lowe’s, Home depot, Fleet Farm and the usual other stores that compete. Nancy loves Menard’s. She buy’s me all kinds of t-shirts, head wear and sweatshirts, etc. with Menard’s logos (advertising) and I wear them constantly when shopping.
Of those four stores, Menard’s gets over 95% of our dollars spent. She checks our Sunday paper’s ads for Menard’s and Cub Food’s first to see what’s on sale.
Our retirement investments went from a high of $28.35 a share to a low of $9.68 a share in 2013. Since the first of the year it has gone up 13% and we are spending money on our home. We have re seeded the front yard and will do the side and back yard next summer. We are currently updating the laundry-mud room next to the attached 3-car garage. We bought a light fixture and have on order eight ACP Fasade panels for the ceiling. All of this from Menard’s. After that then we’ll buy a new floor for the room and maybe a new laundry tub. We bought this ACP Fasade panels a few years ago and I installed it in our kitchen and like it.
Our future plans are to remodel the kitchen with quartz counter tops, new 3 bowl stainless under mount sink and a nice back splash.
If our investments continue to go up enough we are willing invest more into our home. We want to make it nice and spend all our money before we die.
We have a half basement and full basement that is not finished off. We plan on doing the full basement with new ceiling, lights, walls and flooring to make it look nice.
After that we would like to finish the half basement with 2 bedrooms and big family room and 1 ¾ baths.
Now to my problem. I wanted to buy a gas generator to handle power outages. This is mainly for my wife when I’m dead or incapacitated and she can hook it up and have emergency power. All the research I did including Menard’s, Internet and You Tube informed me that a women could start these engines. So I bought a 5000 watt one from Menard’s. That is all I need as I only plug in 120v cords and 2 times 20 amps is 4800 watts. At least that is what I was told. I purchased this one: Powermate 6250 Peak/5000 Running Watts Generator in stock ordered online and picked it up at your Midway store in Saint Paul, MN.
I got it home and assembled it and it worked, I showed Nancy, who is 5’1” and 100 pounds how to use it.
She could not pull the starter cord. At this point I decided to buy one with an electric starter. I went to Menard’s showroom and found this one: Powermate 8125 Peak/6500 Running Watts Portable Generator. No one told me that if I put gas in it I can’t take it back, including the guy at Menard’s when he was loading the second generator on the cart for me to buy and I told him the other one worked but wife could not start so I had to take it back.
I got it to work and she was able to start it as it has starter motor. In assembling this one there was no negative ground cable on battery. Instead of calling Menard’s I fashioned a cable and connected it myself and it works fine.
So now I’m bringing the one that she can’t start back to Menard’s to return it. They tell me that as long as I started it I can’t return it because there was gasoline in it. When I order the first one online there was nothing on the documents I printed out when I picked it up that informed me that if I put gasoline in it I can’t return it.
Anyway I have no need for two generators and if you can’t take the first one back then I’ll probably have to give it away as I don’t like selling stuff to strangers.
So, my complaint is you should do a much better job at letting the customers know that once gas is put in they are out of luck. Do you really think if I knew that I would have bought a second gas generator? I’m not that stupid. I would have seen if Nancy could pull the starter before I assembled the first one.
Please let me know what you can do for me ASAP. If nothing then I’ll probably cancel my order for ACP Fasade ceiling panels for the laundry room and buy from your competition. We’ll forget using Menard’s anymore. My wife is very unhappy with this situation.
Thank you,
Ken and Nancy Francis
2238 Saint Croix St
MN 55113

I think this was a very unsympathetic response to my plea.

I thought at least you would have offered me a store credit for the return of this item.

Well, you will not be getting any of the $1,000s that we are going to spend on our home in the future. My husband already gave me approval for $10,000 to remodel the whole kitchen. I’m currently checking out sinks at Lowes and Home Depot. He wants it done by 1-2015. I’m going with quartz and tile backsplash.


Delores August 18, 2014 at 2:46 pm

We bought 4 six panel oak doors at Mernards. The young man had to use a lift to get them down. We took them home and very soon after the purchase sickness hit our family, and we were not able to work on them for several months. To make a long story short. We started working on the doors put one coat of varnish on them. My husband went to put it on the door frame and they are all 28 inch doors, they were suppose to be 30 inch. The 28 & 30 inch doors are right next to each other, the young man gave us all 28 inch doors, didn’t even come to our mind they would be the wrong size. We talked to Mernards in Battle Creek,MI , we were told there is nothing they can do about it since they are already stained and it had been to much time since the purchase, they told us to call Mastercraft. We told Mernards we would do a store credit . We talked with Master craft, they were not happy at all with Mernards telling us to call them. We were told Mernards handled this very wrong, and the Battle Creek store should have taken care of this problem. We will be happy to take a store credid. Please if you could help us in any way we would appreciate it. We have the receipt. Contact by email and I can give you more information. Thank you


Henry Hanten August 17, 2014 at 3:09 am

I am writing this email about the store in Mitchell South Dakota.I have several complants about this store. i been getting window from this store, and have had nothing but trouble with them. as of right now i am still waiting on a truck to bring a window that was order and when I went to pick it up it was damage. this is the second window that was damage out of three. i was told they where need to order a strip for it, this is after i rented a trailer to pick it up with some other things. i went the second time and it would not fit on the trail I had. so i paid to have menards bring it to be, it left there at 11:41 this morning and it is now 7:30 pm and it is still not here. I also complain to manage the was on yesterday when i got there because I called the day before and ashed the girl if the strip was put on she said no a manager need to to that, I told here i be there at 11 am to pick it up and she said a manger would have it done got there at 11 am and it was not done. It pissed me off and your manager gave every excuise to cover it up. at the rate its going i am not going to use your store for the rest of the window i need or any thing else. i have had better service at lowis. i guess never hear back from you and do not care to hear from the store in Mitchell. I think this is not a good time to give bad service this as thing are.


John Wiley August 16, 2014 at 11:50 pm

Menards Corporate Office Address
Menard Inc.
Mr. John Menard Jr, CEO
4777 Menard Dr
Eau Claire, WI 54703

August 16, 2014

My name is John Wiley

I am writing for your assistance, and yes this is a problem.

I had a tragic fire in 2004, at my home on 71st . Place in Chicago has kept me out of my home for the past ten years. I had several contractors during that time who did not live up to their agreements. So now as of 2014, the situation is still the same. My family and I are still not living in our home. I am asking you Mr. John Menard Jr, CEO to share my plight with your social media family, facebook, twitter and insta-gram connections regarding a Re-hab Government or Private Grant to complete the long drawn construction project. The estimated cost is $50,000.00 to $60,000.00. I believe your input will help my cause significantly.

SAMPLE Message or your own
Your message to your social media family facebook, twitter and insta- gram.
“Searching for a rehab grant regarding a family that was burned out of their home back in 2004, the contractors did not live up to their part in completing this project and the funds were misused and depleted before repairs was finished. Thank you for your support!”

For more information please contact John at 312-446-XXXX.

Thank you for your immediate attention to this matter.

Thank you,
John Wiley


nick August 18, 2014 at 5:28 am

John Menard is a conservative, which is why he’s so successful. He didn’t become so successful from people giving him sit he doesn’t deserve. He’s not a guy who gives handouts like the government…. and i wouldn’t be surprised if thats what you’re receiving. But anyway, you’re comment angered me because its values like yours that are ruining our country but I don’t blame you. So, if you were somehow successful in this endeavor then I applaud you. Best of luck………….


Mark B August 15, 2014 at 8:03 pm



Alexander Roi August 15, 2014 at 5:18 pm

You lost a sale and you may lose a lot more…
I have been a loyal customer of Menards stores for years (ever since you came to the Chicago market). I’m not sure I will want to even go back to one now. I visited your store in Morton Grove, on Oakton, this afternoon for some things that I needed: wood, shims and saw blades. I left with nothing but frustration and bewilderment.
I found everything that I needed quickly and easily (it’s an expectation fulfilled). What I didn’t expect was the utter lack of customer service. Almost every worker told me what they couldn’t do for me with regards to getting my plywood cut. One worker said that I was wasting my time because Menards does cut plywood for various reasons, but he could not name any. I remember the last time I was in the store I simply asked to cut the wood myself and did. I traveled from Chicago to come to your store and I don’t own a truck. People in my situation need to have wood cut. Some workers attempted to help and point me in directions where someone might find a saw for me, others just gave me attitude about what other jobs they had to do. Are people working there to simply do “other” jobs or is it about helping customers?
One worker did say he could find a saw and then when he did, he told me that he could not cut the wood and I could not do it either. Why would you look for something only to tell me no after you find it…was it game? I don’t like games when I use my money to purchase needed supplies. I want to speak with the store manager but he took way too long to come to the front desk to see me. At that point I simply left.
I then took myself to Lowes. I was greeted with a smile, helped immediately and was never told NO during the whole transaction. They even cut all of my plywood, TWICE.
I did call the store when I got home and spoke with Dave one of the store managers. He was apologetic and understood my concerns and said that he will certainly bring this lack of service up at another meeting. He was a nice guy and listened, but this problem might be beyond him. I worked in retail, as a trainer, for years. If your policy is not to do anything you can to help your customers – you have a dumb policy. I guarantee you it is costing you money and costing you customers. With your competition bending over backwards for market share, please explain to me why I would go back into a Menards store and be subjected to ill-conceived policies and your version of customer service?
With all of the stores out there wanting my business – I might not miss Menards, but I hope that you miss me.


Lauren G August 28, 2014 at 3:51 pm

That’s funny I was there a couple days later and was met with the same exact unhelpfulness. After telling my story at work, a lot of people have complained about the same issues there. This is why I go to Lowes on Touhy now, much better service and I would rather pay more to be helped and directed to what I need!


BOB August 12, 2014 at 5:56 pm



michael August 12, 2014 at 3:07 am



Brad August 10, 2014 at 2:16 pm

TERRIBLE SERVICE! why you might ask? I went into the store nearly mid-June (its now Aug 9th) with the hope of getting all the supplies to do a pretty basic landscaping project. I had to special order composite timbers and a couple of other items that were not currently in stock at the store. Another store had some of the items, but I was told I could go there and get them myself. They couldn’t do an in-store transfer. strike one. A few days later, much sooner than I expected, I received a phone call my order was ready for pick-up. AFTER I had already paid for the entire order including delivery to my home. strike two
Finally get the order delivered on the 4th of July. GREAT! I took the day off of work, vice making double time and half pay, to get this project done over this beautiful weekend.
Delivery arrives and I only get a couple of items that I ordered plus half of another persons order. Not only was the order not right, most of it was damaged. Strike three and four. Now I’ve wasted the oppty at making good money, but I’ve also wasted one of my only free weekends, with great landscaping weather. At least they refunded my $50 delivery charge.
OK, mistakes happen. I get it. I call and we supposedly get it right. The salesperson calls me to say my order is ready. He’s talking a mile a minute like he’s on crack and I finally yell into the phone to shut up so I can say something. Strike I tell him I can’t talk now and to call me the next morning to set up delivery day and time. Strike five!

Next day, no phone call comes. Stike six! I’m at work and my neighbor calls to tell me my “stuff” was just delivered. Great!! even thoguh I didn’t schedule it. Besides, now I still have all of that first order sitting in my garage still. Places is starting to look like a construction site!
I get home, I look over the order and not only did NOT everything arrive, 3/4 of the order is damaged or defective AGAIN! Strike seven! Now I call the store manager who at first seems to want to do everything he can to make this right, except work with me as a gesture of good service. He says “I’ll look into your matter.” OK I say. He says he’ll make this right. In the process of telling him about their lack of quality control and customer service and satisfaction, he’s got the nerve to tell me the decorative landscaping composite timbers I’m ordering is just wood and there will be flaws in it. I explain to him this isn’t wood, its composite decorative landscaping that I’ve spent $800 on and I expect new material in good condition and not like its been crushed or dragged across nails or bleached. Again he tells me its treated like wood and I cant expect it to be unmarked. Unacceptable I tell him. I’m paying for new materials, not used crap and again I tell him my disappointment in his customer service, quality control, and ability to ensure a simple order is accurate and to the quality of new materials. Strike… well, you get it.

Finally he tells me he will take personal interest in making sure my order is correct and to my satisfaction. Hmm… maybe he finally gets my point, I think to myself. He calls me a few days ago. Keep in mind now, this has been 7 weeks now. My summer is wasting away quickly and my time is not only very valuable, its very limited and dependent upon the weather. I’m not happy. Do you think they would offer discountss…..
As I’m typing this, the delivery truck arrives with what should be my complete order and personally inspected by the store manager.
Truck brought several extra items to select from in case there were bad items. One had a hole in the side, how can you miss a hole in the side if you personally inspected it before delivery? Other items were bleached, while others look like they had been dropped on that end and crushed. I will give good marks to the driver. Great guy! Helped me sort and load, unload, understood and agreed with my “high standards” for new product etc.
I ended up being very selective and getting a majority of my order to my satisfaction. Although I had to keep some extra pieces in order to cut the good spots from them to be used in smaller spots. In other words, I pieced them together where I should have had a full length items. I finally called the store manager again and told him what I was doing and how unhappy I was that they still couldn’t get it right and how I was going to “make it work” because I was tired of all the BS. I also demanded some financial gratification in the form of refunds. Ultimately for all my troubles, they refunded my original deliver charge of $50 and $100 for my trouble. Thats 11% of my order cost. Coincident thats their standard discount they continuously advertise. Good luck Menards! I won’t be shopping in your stores anymore and I’m pretty sure nobody I know will go there either.


Former Worker August 16, 2014 at 3:26 pm

Menards has a lot of trouble handling merchandise. Things get broken and damaged all the time due to the rushed and crowded way they build, ship, move, and break down palletized merchandise. Their stores push a lot of merchandise very rapidly and a lot of it gets damaged. That said, building materials are almost never perfect. Plenty of customers in my experience had unrealistic expectations for their merchandize, wanting a pallet of perfectly formed cement pavers without any chipping or cracking, or grade lumber without any knots, bends, or twists. That’s just not realistic.


steve mcleod August 8, 2014 at 6:58 pm

I bought black shutters and they shipped white. Before I placed the order, I selected black and a black shutter appeared on the screen. Now, they want $75 to make an exchange.

Stopping the credit card purchase and calling the BBB. I’ll never do online business again with a retailer who has no telephone number for customer service.


Trish August 8, 2014 at 4:17 pm

I recently called the St Paul Midway store asking if they had a Coleman Road Trip grill still in stock. I had seen one there, and hoped that the beginning of August didn’t mean that Christmas had taken over. I was told there was the floor model, which was missing a grate piece as it had been stolen, and that a deal could be made. I had a grill, and the grates, just having trouble with the one I had and decided to take the plunge and get a “new” one. I live close to the store, so headed over. After a short discussion about the missing grill, and discovering part of the gas regulator missing, I said “Make me a really good deal and I will take it off your floor.” We went to find out what could be done, and as their markup (and I understand that they need to do this) was so small that they could offer NO deal. I could however, purchase this defective/incomplete grill at full price because the 11% rebate was going on, and they would be losing money on it. As I am sure everyone is aware, that rebate is a coupon for the store only. Its not a real rebate. I said I could get the same rebate by buying a new grill, why would I pay the same for a defective/incomplete item? The manager told me there was nothing he could offer me. So, they prefer to take the loss rather than mark it way down to get something? Ridiculous. So, I then went to the service desk to get information on how to talk to the next person up from him. They seemed to not quite know what to do. I said someone in corporate. They gave me a phone number of Guest Services, and it was the fax number. So, now I have to search to get a number. Got one, called, asked for guest services, and listened to the recorded message that all guest service comments should be sent in writing. I am writing. I am also NEVER going to Menards again, and I told the manager so. This reminds me why small businesses are so much better.


Former Worker August 16, 2014 at 3:31 pm

It’s not bad guest service to refuse to discount merchandise. Menards is not a used car lot. It’s not a bazaar in Mexico. If you want to dicker, go to a flea market. One reason for not selling damaged displays is that it is serving as a display. If they sell the damaged display, they will have to open another new item, display it, and watch it get damaged. Also, the store is able to take a loss on damaged merchandise, which it cannot do if it sells the product at a steep discount.


Jeremy August 5, 2014 at 8:01 pm

After purching a $600 blue print i am not entitled to a partial if not full refund after numerous conversions & emails to ensure it would contain what I needed. When I asked about specific items on the blue print before purchasing I was informed that they would be on the print or I would not have wasted my money purchasing them. I spoke directly to midwest and was clearly promised a print that would contain the information I needed. I even have emails that state it will be on the print. It is a very poor practice of your company to state that they would be selling me something that was usable and what I needed & then charge me over $600 for something I can not use & would have never wasted my money purchasing if I had known the truth about what your company was selling me. I have looked into having the print drawn up by my local RP Lumber store and it has what I need & only cost $150. I am a frequent contributor that spends a lot of money for a small 3 person business to the Normal store, I pay my bill in full every month, I have purchased lots of materials there this year and will definitely be looking elsewhere to spend my companies funds for materials. This is very unfortunate for both parties as I normally enjoy working with the people at this store & know most of them by name & they know my voice on the phone. I enjoy the small hometown feel this store offers me & it is too bad it is backed up by corporate/company policies & greed.


Wendell August 5, 2014 at 5:57 pm

Last year my wife and I purchased bamboo flooring from 2 separate locations. We had the flooring professionally installed and after 2 months the flooring began to shrink and draw/reduce. The reduction was has be so severe it has separated from the wall and has even buckled in certain areas. In an attempt to rectify this situation we contacted the store and went through the process of writing letters. After 3-4 months we receive do a reply letter stating the manufacturer would either give us store credit to keep the flooring “as is” or return the flooring. Neither options are acceptable due to the fact the if we return the flooring it would include pulling up the floor from our living and dining rooms as we’ll as a hall way. This would also include pulling up base boards…which are new and quarter rounds, stair nose, etc… The second option of receiving store credit is not acceptable due to the fact that the store wasn’t very helpful and we are interested in dealing with the store in St. Louis. These options hasn’t really addressed the issue here…that we are unhappy with this product and we spent well above what is being offered as compensation. We really would appreciate our floor replaced without having to deal with your St. Louis store(s). Can someone please help reciting this issue?


Jeff Barker August 4, 2014 at 6:13 pm

I have been an avid customer of Menards for many years. I have received excellent customer service for any of the few issues I have had during the course of those years, until today.I purchased a shower stall back in November of 2013, I didn’t use it and now I’m moving, so like many working people, I tried to return the shower stall to get my money back. Like I said, I’m moving so I have been purchasing items to help with that from Menards. Lastweek when I was in the store I asked aan associate if I could bring my shower stall back if I couldn’t find my receipt, she informed me that I would get an in store credit if I didn’t find my receipt but if I knew when I bought the stall I could use their receipt finder and then I could get my money back. A very helpful and customer service oriented professional. I located my receipt, printed it off, then walked into the store to buy another 200 dollars worth of moving supplies. My nightmare began today when I walked into the store and asked if I could get a cart so I wouldn’t drag this brand new shower stall across the parking lot. The lady asked if I was returning something and I replied yes. She pointed toward the back of the store and said I could find one there or, I could move a couple of 4X8 sheets of plywood and a square and a half of shingles off the cart in front. I thought, huh, the last time I was in the store the customer service was incredible! The front manager and another associate went to the customer’s car and brought it in for the customer. Not today. Instead I either had to move 300 pounds of merchandise or take a stroll to the back of the store. I finally got the shower stall in, presented my original receipt, as I found it during the course of moving, and expected to get my money back. To make this long story shorter, that is not what happened. I talked with two different managers, they gave me a “customer service hotline”that goes in circles, made alot of apologies and sent me packing. I found this website and felt disheartened that so many people experienced the same thing. I went home gathered up my moving equipment, and took it back to the store. I will never darken the doorway of another Menards again. My business will be appreciated elsewhere. What Menards policy is, is criminal. It is robbery. They know it too. Why can’t we as customers talk to a regional or district manager? What are they afraid of?


Former Worker August 16, 2014 at 3:19 pm

I worked at Menards. Do you have any idea how many people walk into the store every day wanting to buy big items like toilets, lawn mowers, patio furniture, and grills but never think to grab a cart on their way into the store? If I had run around grabbing carts for everyone that expected me to find one for them, I’d never have gotten anything else done. Be a little objective here. Menards is a business. No retail business can allow customers to bring back merchandise for an unlimited amount of time. Three months is plenty of time for any customer to decide whether or not to keep a product. And if you bought something and didn’t use it for six months and later decided you didn’t want it, how is that the fault of Menards?


Amanda August 3, 2014 at 9:25 pm

Camby indiana menards complaint. I purchased a grill at and after putting the entire thing together I found that the grill trays 2 out of the 4 had rust damage. I tried to take these 2 pieces back to Menards but was told I had to call the manufacture because they didn’t have the grill anymore. I have only been able to use half of my grill for 2 weeks now and I am frustrated that menards is not able to correct this problem. Finally the manager said that she could call another store to see if they had 1.i said that would be OK but I can’t drive all over to get it. They will need to send it to my local store. She just stated at me. Finale I said forget it I’ll just bring the whole grill back and get my $300 back. She said nothing. This is a huge inconvenience for me the paying customer! I’m very disappointed in the lack of help to resolve this issue.


Former Worker August 16, 2014 at 3:53 pm

Many products come with a manual that clearly states in large bold print that if you need missing/spare parts DO NOT RETURN TO THE STORE but call the toll free customer service number. So why didn’t you just call the manufacurer? They usually ship replacement parts right away to your home for free. Menards has made the sound business decision to offer a 90-day, no-questions-asked return/replacement policy in lieu of other options for ensuring customer satisfaction. Finally, (though I’m not sure what you mean by a “grill tray”) I can’t understand why you’re complaining about a little rust on a steel grill that is going to begin rusting and corroding the minute you start using it. Get some sandpaper and clean off the rust if you don’t like it. But it won’t matter. The burners, diffusers, and other internal components of grills corrode very quickly. That’s just the nature of the product.


mariam okla August 1, 2014 at 8:11 pm

I am putting this complaint in for the Menards Homer Glen, IL location for poor customer service. My husband and I have spent more than $10,000 in the last year in home renovations at Menards. We made a purchase of a bathroom vanity back in March of 2014. We bought the vanity at that time to take advantage of the rebate offering. We knew we wouldn’t be installing the vanity until June/July due the renovations at in our home. Last week we finally opened the box to install the vanity. The vanity was not what we ordered. The configuration of the cabinet was completely different than what we saw in the store. I went back to the store with my husband last week. The department manager came and spoke with us. She told us she was not willing to help us and that she would take the vanity back but charge us a restocking fee of 25%. She said it was our fault for not knowing what we were getting. I explained to her that we were not informed by the subject matter expert of the department the cabinet would entirely change by going to a bigger size. I then asked to speak with the store manager. We spoke with the Richard Cosson who is the General Manager of the store. I explained to him how I thought I bought a single sink, 60” vanity. Apparently the manufacturer of the cabinet automatically assumes when you go to a 60” vanity, you are installing 2 sinks. We were never informed of this by the subject matter expert of the department who was helping us with our purchase. The GM was really helpful and said returning the cabinet would be no issue and he would not charge us the 25% restocking fee since it was never explained to us. He even wrote a note on the receipt with his signature and gave me his card.
Yesterday, my husband borrowed a truck from a friend and took the vanity back to the store expecting to get his refund of $701.67. The store refused to give him a refund because the purchase was over 90 days and issued him a store credit of $701.67. They didn’t care what the GM had agreed to as he is on vacation. Unfortunately there isn’t another vanity at Menards that suits my needs. And at this point, we are finished with our home renovations. I would not be able to use the store credit anytime soon and would like my money back so I can purchase a vanity that fits my needs. If someone at corporate Menards is not willing to help, I will be filing a claim with the small claims court here in Will County.


DON GALANTE July 31, 2014 at 4:40 pm



Former Worker August 16, 2014 at 3:57 pm

Understandably, you’re frustrated; you just got robbed by your handyman. But if Menard’s issued duplicate rebates for every Joe Blow who walked in and claimed that someone else took his rebate, they’d be giving the store away. Get real.


Cheryl Seiber July 31, 2014 at 3:42 pm

I am VERy unhappy with the service of your Mendars location in Joliet, IL on Jefferson Street. After spending thousands of dollars on kitchen cabinets/counter tops and being without a working kitchen for over a month (with 3 small children mind you) my counter tops FINALLY came in last night. My husband went to pick them up and 2 out of 3 counter tops were cracked and damamged. While Menards did put in a new order free of charge for us (how kind, seeing how we didn’t damage them) we were told 10 MORE days until they will be in. I spoke to Steve the store manager on 7/31/2014 at 9:34 am and asked if there was some sort of compensation he can do for me? A coupon voucher, and in-store credit, SOMETHING. Nope. We can’t do anything for you. With a HUGE attitude to boot! Very unhelpful. Very rude. He told me to call back after 2 pm to talk to Doug the general manager. I’m sorry but you can’t even give your customer a meesly $50 store credit to make them happy? Very crappy service. I always have shopped Menards for the value and prices. Screw that. I’ll spend an extra few dollars and spend my money elsewhere. We are going through a total home renovation and have spent all our funds at Menards for our bathroom, family room and kitchen. For the rest of my purchases I will be shopping at Lowe’s and Home Depot. They lost a valued customer. Way to go Steve from Joliet, IL.


Dennis Cripe July 27, 2014 at 9:49 pm

I repeatedly get flyers from Menards with Menards rebate coupons for a sale that starts on Sunday, but are always out of stock when I get to the store. today I got there today at 1p.m. and they were all gone. if this were a true sale they would have had a huge stock of the item, so therefore I have to draw the conclusion it is not a true sale, just a gimmick to get me in the store. I am extremely disappointed in Menards. From now on I will ignore the sale flyers. Thank you for the opportunity to comment and for listening\!


Former Worker August 16, 2014 at 4:17 pm

Most sales run two weeks and begin on Saturday, no matter what the ad says because sale prices are set on Friday nights. Many times, new inventory for the sale has not arrived in the store when the sale starts but arrives within the 2-week sale period or sometimes after. Hence the Sorry Slips. Another unfortunate feature of Menards’ merchandising strategy is that ads are designed and run on a regional basis, not on a per-store basis, and the quantity of items available at individual locations varies widely. Also, Menards often places items on sale to liquidate their inventory–meaning, they WANT to sell out of these items. Finally, many of Menards’ customers are deal-seekers who only buy things when they are on sale. Hence, a product that has been available in larg quantities but has not sold well for weeks will suddenly disappear by the armload when it goes on sale. That’s just an unfortunate and unpredictable reality of large-scale retail. It was frustrating for me, too, as a worker, to have to deal with many understandably angry and frustrated customers who found empty shelves on the first day of the sale. Whether the company ever intentionally offers “teasers” to get people in the store, I don’t know. I think it is more just the result of being such a huge operation that they can’t always buy or transport enough product to all of their stores to fully stock every item for all the sales they run. Often, these are items they are selling at huge discounts, that are not very profitable anyway, and they probably aren’t all that concerned if they don’t have more on hand to give away at or near cost.


menardsblows July 27, 2014 at 4:39 pm

DO NOT SHOP HERE. i am a former employee i did not receive my last 2 weeks pay. they apparently needed the money more then me. now the reasons why not to shop here. i worked in receiving dealing with all special orders and all new items coming into the store. do not buy electronics from menards. they are thrown, smashed, crushed and broken everyday. we were told to send them out anyway and let the customers figure it out. do not buy food from here atleast my location in indiana. birds swarm the food section eating and pooping but the employees involved in cleaning it do nothing but sit and talk all day. nothing in the store gets cleaned they dont have a janitor it is left up to whatever teenager who isnt busy. people in my area have gotten rashes and sickness from the restrooms. out in the yard where you can buy wood it is rarely stocked correctly and is not covered so if it rained really hard in your area earlier in the week make sure you pick from the top because they do not turn the wood and let it dry


Former Worker August 16, 2014 at 4:20 pm

You are legally entitled to pay for any time worked. Go see a lawyer. As for your comments about merchandise handling, you are probably right. A lot of freight moves through those stores and it is treated very roughly.


sunlover July 26, 2014 at 9:13 pm

I really dont see any good comments here. I can understand. I have spent over $4000 for a deck and the ultra decking keeps coming damaged. They re ship and it still arrives damaged. The damaged rate is 30 to 66% and yet no one cares. Even when I ordered to expand my project the employee for got to order the decking?? what it is in the system when you create the deck at a cost of $700 more and again special fees for packing.


Edward Beaston July 24, 2014 at 4:17 pm

I purchased some building materials from Menards on Chuckwagan Dr in Springfield on June 25th. The materials were delivered on June 27th. When delivered. The delivery person hit my trailer. The store manager stated that it would be taking care of. However, the delivery person refused to accept responsibly for his damage. Then the store manager stated that there is nothing that can be done about it. Menards should not allow their delivery people to go around damaging people’s property without making sure that it gets repaired. What kind of company would to that? Is Menards really that bad of a company to do business with? I have been shopping at Menards for a long time and this is the first time that I have had any problems with Menards. I would just like for my camper to be repaired. Menards’ Response: There is nothing Menards can do with this.I contacted R & R Delivery and the owner made threats, was rude and refused to take response ability for his actions. He stated that it did not matter what I said because Menards would not believe me anyway because he has a good reputation with Menards. I have shopped at Menards for many years and I am sure that Menards has profited far more from my purchases then the repair bill will be on my Trailer. It is very irresponsible for Menards to hire delivery people and allow then to damage peoples property and no one take responsibility for the repairs. If you can not do anything to resolve this issue than, I need to know who within the Menards Company can be contacted. I would like for my Camper to be repaired. There is not reason that it should not be. R & R Delivery is hired by Menards to do work for Menards. The customer does not hire the people to work for Menards.


michael July 25, 2014 at 6:43 pm



Former Worker August 16, 2014 at 4:23 pm

Never mind all that. Just go talk to a lawyer. You probably should have made a police report at the time the accident happened, though.


Vickie Davis July 24, 2014 at 4:24 am

I ordered siding and didn’t get what we ordered. The employee entered the wrong item #. They blamed us and said we should have researched the product before we ordered it and that we should have read the purchase order on our way to the register. We did read the purchase order, it was missing 2 letters and we should have known that??? They say we have to pay for shipping a second time to get the correct siding and that we are lucky they are taking care of the restocking fee. The management was soooo unprofessional. They said that it’s all “hearsay” when we told them what we ordered. At this point it’s no longe about the $100 dollars that we have to pay AGAIN. It’s about them owning up to their mistake and apologizing for the VERY rude management they have employed at the St. Joseph store. Kevin, Jared, you need to take lessons on how to treat the customers that shop in your store and pay your salary. We will never shop at Menards again.


jan barrett July 22, 2014 at 9:43 pm

I ordered on late last week and within minutes realized the order was not what I really wanted. The issue I have is that I could not connect with a human being to cancel the order or change it to the item that would better meet my needs. Shortly the order arrived and I will make it work – I hope. I kept getting messages on the Internet that I needed to write to the company. How archaic a system! How impersonal!
Finally I roused someone at the Corporate office who told me I had to communicate only in writing, then connected me with the recording I had received all weekend. The messages I got during the weekend were “Tell me how to help you.” I said I needed to talk with a PERSON to cancel my order – which I thought I HAD cancelled on the site. Too late! They had after a SHORT time already sent the order.

The Corporate phone receptionist, when I called back insisting that someone MUST be able to talk to a person… hung up on me!!!!!!!!!!!!!!
Goodbye Menards! and beware buyers!


Carrie Jones July 22, 2014 at 9:18 pm

I am putting this complant in for one of the manager at the Menards in Chicago il location is Kostner and North Ave. The branch managers name is Maria. She is very rude to her employee and using language that is not appropriate. She has a very good worker there and do not let him get any weekend off. He is a high school senior and trying to get him self ready for his last year in school. When he put days for a off day she tell him she has to wait till that time and let him know. Is this the policy for the company. In the book that was not given to him when he was hired said this in what they are suppose to do. He is a full time employee for now untill school in back in session are they allowed to have weekens is this part of the program. I would like to see that police book if it is possible. Thanks


Jan Morris July 18, 2014 at 1:35 pm

I have been attempting to make contact and resolve a delivery issue with Menard’s for 18 days no. NO reply. DISGUSTING customer service. I will never again deal with this company and I intend to spread the word to all of my service people about the problems that I have encountered. Lowe’s is just as close!


Susan Quigg July 16, 2014 at 1:38 pm



John kennedy July 14, 2014 at 12:58 pm

I know this is small, however, it’s how it was posted by Menards in Sedalia, Missouri. Today they had 75% off ALL ANNUALS in the plants. Area with the exception of four types. NOTHING was on the list for tropicals. I loaded my cart up with my selection and went to check out. I was so happy UNTIL the checker told me these ANNUALS were not on sale either and sorry they weren’t included as such on the Sale Flyer. All I have to say is Shame on you Menards for NOT sticking to your WORD!!!! Did I purchase them…. “NO”


stan July 14, 2014 at 11:44 am

They piss me off!!!!!!!!!!!!


Frank Krozel July 14, 2014 at 10:33 am

I spent over $10,000 on a home remodel and.. $5,000 on windows that were to her full screens and to be openable from either side. The windows only open from one side and are “stuck”. See this URL All I get is a local rep calling me to come over (he came out once already) but did not fix anything. Contacts are hard to find on their website – HELP.


pissed off July 12, 2014 at 5:53 pm

Columbus ohio broad street menards wow me my wife and ten year old were yelled at by the return center clerk a black lady in her 40s.i went in that door and when I tried to leave out that door she freaked out and screamed at us everyone turned around. Embarrassing. She kept yelling she called us stupid and said we cant read the sign well I guess not I didnt see sure didnt make sense I came in that door iv never been there its a fairly new store I sure will not be going back.


CkeithS July 10, 2014 at 2:58 pm

Wow! I’ve never been one to complain about petty issues. However this needs to be addressed. The Elk River , Minnesota Menards has really made, a clear message that they hire all most all teens . Maybe it’s the GMs preference. ( Teen Women) However for the life of me cannot understand why a 18 yr old girl. would be in a position to fail. I was looking for a certain type of insulation. It took me going out of my way to find anyone to help me. Then when I did find an employee there was about 3 of them……..(impressionable) men, hovering around there computer, jaw jacking. I literally had to walk 2 FT. Away from
them and raise my pitch ” Excuse me”!! There was 1 that pointed me to lumber , the other pointed me to duct work , and the older male that I went to high school with, continued looking at his monitor. Obviously his minions were taking care of the problem. Not one of them could have slightly cared. The furthest they walked was 50ft. I had already covered a city block trying to find them . Finding insulation , by myself I was met by a young lady who had no clear direction either. It was right then and there I realized exactly what I had experienced. Cheap labor, a GM with an appetite for young women, and more cheap labor. I’m all for equal opportunity emlployment. This however was a clear sign of one persons appetite. I spoke with MARK, the GM. I asked him
If he did the hiring , he said Yes. I also asked him if he ever worked in construction, he said no. He was very short with me and didn’t care what so ever what I had to say. It was like he was going through the motions of another complaint. It is obvious what Menards, expects from there employees. I guess when you become big enough , your assets and greed become the only priority, it’s no longer about the customers who provided you with that opportunity . I will not go back. This is the first time I have ever really complained about customer service. The agenda of the store in Elk River , Mn. and that of it’s managers however was so apparent though I couldn’t pass up this chance to vent. It’s disgraceful and a slap in the face to the hard working American citizen, who deserves the right to quality customer service. Ok. Time to go to the Home Depot.


Robin July 9, 2014 at 10:39 am

ATTENTION MENARD SHOPPERS!!!!!! RUN DONT SHOP HERE THEY TREAT YOU ANY WAY THEY WANT BECAUSE HEAD QUARTERS DOES NOT RESPOND TO YOUR COMPLAINTS!!!!! Hope you enjoy my money that will be the last you will get…we are suppose to be getting a menards closer to me….im contacting the mayor to see if he can do anything to stop it. Maybe when he hears about there wonderful customer service he might be able to get a hold of someone..


Ron July 9, 2014 at 8:56 am

Bought a Remington Rustler model RM2510 last year that has a 2 year warranty. The pull starter cord mechanism broke, so took it back your store in Morton Grove. Was given the run around that no gas powered items cannot be returned but took it to a repair place and for a cost higher than what I paid for would fix it. Contacted the Better Business Bureau and filed a complaint, have no answer from Manards. I will leave the complaint with BBB until this is resolved. I just want my money back since it is under a 2 year warranty. Is this to much to ask for?


D. Mark July 15, 2014 at 6:19 pm

Good luck with the Better Business Bureau, tried them once with a problem and will never go back to them, they may try to mediate a problem, but they cannot solve one?


Former Worker August 16, 2014 at 4:32 pm

If your product has a 2-year warranty, why would it cost you more to fix it than what you paid for it? Did you try to make a warranty claim? Or was your tool more than 2 years old? Or did you not register the product when you bought it?


Cathy July 8, 2014 at 5:09 pm

I purchased a refrigerator on line and am in the process of trying to cancel it but so far have only heard. We don’t know if we can. I have never had a bad experience with Menards and I am hoping this very expensive one won’t send me to CBS, ABC, NBC and WGN for resolution. I need my refund to finish my project. The posts I have read don’t inspire confidence.. Will keep you posted about results.


Robin July 8, 2014 at 5:01 pm

I am beyond. MAD!!! I have emailed called and literally begged for help with my vanity…I too would love to speak to a live person. I have emailed a man named Ray and im still waiting for a response while my contractor is waiting for the product that was promised to me that I have yet to get!!! I will be calling the local news since No one at menards wants to help me!!!!! Here I come home depot

Chesterfield mi


Amber July 7, 2014 at 5:46 pm

I visited a store with my sorry slip for a product to donate. I had coupons and to make a long story short I was asked to leave. The gm Kevin told me I couldn’t get something on sale and use coupons. He said he would bump the price to the original price then would consider my coupon. No where in the policy does it say a coupon can’t be used with items. That defects the purpose. The coupon clearly says retailer we will reimburse the value of the coupon plus $0.08 shipping. I was told I can’t get anything free. Even though I’m paying taxes everyone is America “does”. The stores slogan is save big money at menards. But yet the manager told me with me using my coupon he wouldn’t make anything off the product? It’s a sad thing to be talked down upon for using a coupon but for a manager to not know the policy is horrible. Then when I asked for a contact number for corporate he said they don’t have one. That nobody is above him.


Former Worker August 16, 2014 at 4:38 pm

It is up to every retailer whether to accept coupons or not. I don’t understand why you’re complaining. You are trying to get an item for nothing to donate (how charitable of you) but you are complaining because a business won’t take the loss so you can make a free donation? Get real.


Tilly July 2, 2014 at 8:01 am

I come to you with a Heavy Heart. Service and Quality theme? What a joke.. I purchased a Poulan chainsaw and the first time we used it, it threw a chain and wouldn’t stay running. ” No problem Right” I brought it on June 17th and didn’t use it till the 27th. Here’s the problem as explained by a very rude manager.You have 7 days to return this item for refund or exchange, after that you have to go to our service center and have it checked out/repaired because you put gas in it and we can’t have anything that had gas in it. Well, contacted their service center and quess what? I left several messages on an answering machine and still haven’t had a return call. I own a business and would never treat someone as rudely and disrespectful as I was treated that day. As I told you manager” I won’t be back” her response was ” Big Deal”. Well, I’m here to tell you I will take every opportunity to educate the city of Dubuque what to expect at Menards. How sad, I’ve been a devoted costomer for as long as I can remember. Maybe your soooooooooooooo big that you really don’t care, but I can invision that if enough business’s choose not to patronize your simple mined ran store you will feel the effects.


Phil July 7, 2014 at 2:03 pm

Same issue in Fort Wayne, IN. Bought a lawnmower. Used it once and it wouldn’t start. Menards store gave me local service dealer located in the hood to take it to. They tried to tell me it had bad gas in it but could fix if I gave them $100. When I explained I’d been running 2 other mowers off the same gas w/no problems they said they’d look at it again. Then all of a sudden they could fix it under warranty. 1 month later I’m finally going to pick it up. Oh yeah, they are trying to charge me for a new spark plug too. Unless Menards changes how they handle gas powered products I would not recommend to anyone to buy there.


James Campbell June 30, 2014 at 12:54 pm

James Campbell and wife, Joellen, went into Menards at Scottsbluff,NE on 6/27/14 during midmorning shopping 10am til noon. We wanted to purchase 3 outside storm doors of which we had located what we were interested in. Lo and behold, “where are the salespeople to help us with our purchase?” No one showed up for about a half hour that we were waiting. We got disgusted and was leaving the store and here stands 5 or 6 male employees in a gab fest, ignoring everyone. Then as we proceeded on to leave an older sales person walked by and we hollered at him. He just kept walking then turned around and came back and asked if he could help us. We said “no, we wanted to buy these doors plus some other items but no one would help us so we are going elsewhere to do our business”. We went to another business and made our purchases which amounted to close to $1000 so you can see what business your company is losing by the help who are on the payroll plus a manager that isn’t doing his job.


Marilyn Bouslog June 28, 2014 at 3:47 am

I purchased a stove over a month ago and was delivered a stove of wrong color. I called several times and talked to several people. It has been such an inconvenience. We have a family of four and we have had to eat out alot, a month of this not having a stove is ridiculous. I askef if they could give me a silver one and they said you could have the display model but it has scratches on it. We are all frustrating. I think that not having a stove for over a month, they should give us a top of the line stove. The wrong stove is in my kitchen taking space up. All my pots and pans on the floor waiting for the new stove. !!!


walter reinhardt June 26, 2014 at 10:58 am

Bought a king-griller by char griller $300 less than a year ago now the outside is full of rust and will not get below 450 degrees I call the company and they tell me the grill must be cleaned inside and out without using water and must be put inside a dry structure after every use because the $50 cover I bought is useless because even being covered moisture can still get to the grill . This grill is great if you want a high temp. max 750 degrees it could be a explosion waiting to happen . Very upset menards customer hope you get this if not I will be putting this in writing if not


Cheryl Manade June 25, 2014 at 10:13 pm

I am a fourth grade teacher in Naperville, IL who will introducing a new literacy curriculum to my students in the fall. After attending the first of three staff developments it was conveyed to us what we will need to outfit our classrooms for this new curriculum. I am asking for donations of a book case, carpet remnant and plastic shoe box containers. Can you please direct me to the proper contact that might be able to help me? I will be happy to put this request in writing, on district 203 letter head if needed. Thank you,\ for your assistance regarding this matter.
Cheryl Manade
4th Grade
Steeple Run Elem School, NCUSD 203


Steve June 25, 2014 at 3:19 pm

I’ve spent over $3000 the past several months remodeling my house. No complaints, no problems, wonderful customer service, and prompt responses on the 11% rebate although I prefer the sale prices over the rebate because it’s usually better. The 11% is off their regular prices not the sale prices. Special ordered a vanity top and it came in ahead of schedule and was perfect. I guess maybe I’m the exception but so far so good. The only complaint I have is that it’s along way from one end of the store to the other. I do shop at Home Depot and Fleet Farm as well but not as much as Menards. I’m satisfied with all three stores. There isn’t a Lowe’s in my area so I can’t speak for them.

Oh, I work for the Bay-Lakes Council Boy Scouts of America…so nope! No affiliation with Menards, just a satisfied customer over the years.


Michael L June 25, 2014 at 1:22 pm

Shopping at the Beloit store today , Asked a mgr on the floor in plumbing if he coould help me , Immediately knew i was interupting him! maybe the sigh he gave me, asked where i might find clamps and before i could finish my sentence he actually rolled his eyes at me , almost funny , Well not that it matters to him but we left a full cart in the aisle, Probably just order online (not Menards online ) spent my entire live in customer service , something no one knows anything about ! Well not mad pretty much expected, stayed out of that store for over a year guess we both got along just fine without each other, Because nothing has changed on your part, I understand that the customer is not always right and often nasty , but WOW its been awhile since being treated loike that , please thank the Mgr ment team from Beloit for me , They are obviously not from Beloit. Sincerely Michael


Penny June 24, 2014 at 1:09 pm

After reading through some of the complaints posted, I have come to the conclusion that although our issues may differ, the root of the problem is the same. The individual store GM’s do not wish to get involved with customer service issues. Instead they under staff, don’t train employees, and leave the employees on their own to deal with problems that management should be involved in. The outcome, dissatisfied customers like myself. So, I wonder if Mr. John Menard Jr. is aware of this lack of management in some of his stores. For such a large chain, one wonders why there is not a customer service department to help deal with customer complaints. Perhaps Corporate Head office should be discussing a customer service plan, a training program for their staff and management, perhaps even a Customer Service representative on the floor. All of this being said, I have been fortunate enough to have been dealing with Andrew at the International Falls store. He cares. He is trying to solve my decking issues, of course without any GM involvement or leadership. He is frustrated with the lack of progress, but has no where to go. He understands my frustration, but can not do anything for me. And where do I go from here, 7 weeks after my initial order, 7 weeks of dealing with wrong materials, damaged materials, missing materials? I can send a letter! I can even fax a letter. But I need to be patient as I apparently will have to wait 30-60 days for a response! Well, I guess I will finish my deck in the snow!


Penny June 25, 2014 at 11:07 am

…I stand corrected. The fax number does not work! Another confirmation that customer service is Menard’s top priority!


Robert Reti June 23, 2014 at 1:27 pm

I have been filling out the “Win a Car” registry on the computer in every single day, except Christmas, in many different stores in Illinois, Iowa, Wisconsin, Ohio, and hoping with each time I fill it out, makes my chances greater of winner, this has nothing to do with why I have not won anything yet, yet, on all the computer registry machines, when I look to see who won the car for the month prier, WE ARE IN JUNE, EXCEPT, THE COMPUTER STOPS AT APRIL, has NO ONE won the Chevrolet Camero or Ford Fusion, Did I, and YOU CAN’T CONTACT ME, UPDATE YOUR COMPUTER SYSTEM, not just for me, but for anyone else that fills the cars contest out in hopes of winning, and they cant find out if they did or not.
Thank you so much for your time and help.


Cindy Taylor June 23, 2014 at 11:22 am



Cindy Taylor June 23, 2014 at 10:57 am



Scott June 23, 2014 at 8:48 am

Forget the rebate your promised. Tried that twice and they “lost” the rebate form and require you to send in the original receipt. Then they send you on a wild goose chase till you finally say the hell with it. I’ll never shop there again and would encourage you not to either.


Larry Habenicht June 22, 2014 at 12:13 pm

Because I am a person with walking difficulties I am offended that your corporate policy is to only allow one electric mobility cart for the store. I feel that since your company does not have any concern for people who have handicaps I will not give your stores any of my business and I will give any one who will listen the advice to NOT shop at any Menards store Larry Habenicht
7876 Red Mill Dr
West Chester Ohio 45069


Ernest Samson June 18, 2014 at 10:40 pm

Very disappointed I got a dented product Grill I bought today after waiting at the store for over 1 hour they found the product I needed char broil 22 kettle grill and when I got home the top was dented so deep , very disappointed please get me a new one 952-484-3746


Tina parton June 18, 2014 at 8:00 pm

Would like to know how a person can get a full time job there my husband has been working there for 4 years and the GM at the St Joseph store Kevin Harrison does not like him, in the 4 years he worked there he called in one time and that was when his .mother past away,I think you should look the way Kevin does his job he has a thing for older workers my husband is 57 years old he has owned his hardware store and a grocery store so he knows what he is doing in your store,he is looking for a new job when he finds one it will be your loss because he is a great worker you can ask anyone in electric


Colleen June 18, 2014 at 4:58 pm

After our experience with menards, I will nor will anyone in my family be purchasing anything from here again. The service at the stores is awful and you can’t speak to a real person in customer service but have to put it in writing, is absolutely ridiculous. It basically is corporate saying we don’t care about the service we provide.


Karen June 18, 2014 at 4:03 pm

It was 5/22/14 that my bad luck started by using Menards for a fence project. My 2 contractors went into the store and the fence dept. employee took the measurements and wrote up the invoice for my needs. He was supposed to keep the invoice for a short time until I called in a hour to pay the bill over the phone. I did, and the invoice couldn’t be found. So I called the store manager and using the copy my guys had gotten, reordered everything, SKU number by SKU number. When they delivered my order a week later, no bags of concrete and several of the parts were missing. I get many apologies, but when you are paying guys to do a job by the hour, and Menards is costing me money with their incompetence, the apologies mean nothing! The second delivery came, the guys get started, and another part is missing. I finally spoke to the very top guy at the store, who also dropped the ball. I GIVE UP. NEVER SHOP AT MENARDS, BOTTOM LINE!!


Hank June 17, 2014 at 1:19 pm

Where do I make a complaint against a store manager? Email address? Mailing address?


Cindy Taylor June 23, 2014 at 11:23 am



Oleg June 14, 2014 at 4:31 am

Sell your $700 credit on eBay, you should get your money back.


Nelson June 11, 2014 at 7:10 pm

I was going to report a concern/complaint on this site, but after reviewing some of the posts, I knew I had little/no chance of receiving any satisfaction. My story isn’t anywhere near as good as these. I just had a purchase that was beyond the magic 90 days and hadn’t even been picked up from the store (100 bags of paver sealer that they said I could draw on as needed), so I really wanted a refund. The 90 days had passed by the time the job was completed and I determined that most needed to be returned (60% had never left the store). The result, $700 store credit which I have little idea how to use up. The contact and email correspondence with Menards has resulted in nothing, other than so sorry, so what. I did receive a reply, from Ray, who I see is noted in numerous other posts. His job is apparently to deny requests. I didn’t care for his reply, so I responded – no further reply.

I can’t really fault any of the store employees (Winona, MN) other than the GM, who would not appear from his ivory tower to discuss it, just relaying his denial through the CS attendant. They pleasantly did what they were told. This store was opened in this smaller town some years back, much to most everyone’s surprise. It has done well and the people are pretty nice and helpful as small-towm employees would be. I have bought quite a lot of materials to keep my 160 year old home functional and up-to-date. I guess I will have to find $700 more.

The thing that bugs me a bit is that I spent 25+ years in hardlines merchandising before retiring a few years ago, dealing with most of the majors in this industry segment, Home Depot, Lowe’s, Ace, True Value, Wal-Mart, Menards and numerous other smaller ones. In this capacity, one can get a pretty good feeling of the attitude that pervades through an organization. Sadly, Menards had me fooled on this one – I had a much better perception than appears to be the truth. And from what I see here, it’s going downhill fast. I don’t think much of Home Depot’s and Lowe’s attitude. They are ruthless in the marketplace, but they don’t convey this to the Customer. Menards seems to have gone well beyond their big brothers trying to be worse in all ways. Sad, very sad. You have a good thing going and greed (rebate through store credit only, case in point) screws it up. The idea being, once you get the Customer’s money, never give it back, ever.


Starr Harper June 11, 2014 at 4:26 pm

I went into my local Menards to pay my bill using my CHECK/DEBIT card to which you said you would not accept, you needed a check or cash. So I returned home and drove back with my check in hand, it is a self printed versa-check which is g-verified so it’s completely legit and EVERYONE else accepts them. Again you refused. Now I am going to take cash. I am also going to file a complaint with the BBB. I WILL NEVER SPEND ANOTHER DIME IN MENARDS AGAIN. YOU’VE LOST A LONG TIME CUSTOMER. YOUR CUSTOMER SERVICE SUCKS!!!!!!!!!!


carolyn swanson June 4, 2014 at 3:46 pm

I have purchased decking from Menards and it has faded to a complete whit and it is not even a year old. I understand there is fading over years but this is not acceptable. I have been told by the manager that this is not right and they forgot to dip it in something. I have been trying to do this for almost a year now, and the Company Midwest Manufacturing will do nothing. I spent over 20,000 total to have this beautiful deck and honestly it looks like it is 10 years old. Not happy with the manufacturing company or Menards. I spent about $12,000 on materials I would think they would give me something in return for the horrible product. I didn’t want to do this but they have given me no other choice. Getting a attorney and calling a local TV station that helps with consumer problems.


paynedrake June 4, 2014 at 12:15 pm

The manager at the Menard’s in West Fargo ND needs to be fired I have spent over a half million dollars in the past ten years at that Menard’s I special orderd 6 windows and paid for them went back a few weeks later to pick them up and the manager accused me of steeling them I told him to f#ck off he told me I was band from that menards


big t June 3, 2014 at 5:04 pm

you need new management at the melrose park store. obvious faults due to lack of enforcement. blocked isles, employees texting on cellphones, cart boys hiding behind vans, and heres the best one.lazy cashier taking her sweet time ringing up people finally gets to me. then she needs change. from what i heard waiting so long, her second request. as im waiting, losing patience i turn around to find the front end manager sipping on a frozen beverage instead of handling the issue. she only got the change after i asked loudly if someone could put down their beverage and do their job. is this acceptable protocol ? email me back. im there enough i know who is not handling business. if i dont get a real response from a district manager, im done with menards. home depot is a bit out of my way, but i can adapt and so will everyone else on any project im a part of. i will not tolerate losing time due to your employees stupidity.


Pat June 2, 2014 at 11:46 am

Never been so embarrassed in my life. I was in line at cash register purchasing a gift card for Fathers Day. When time to check out, The cashier told me to go to the customer service desk. That’s it, so I am now standing in line waiting for service again when I ask the CS why I had to stand in line again? She asked who told me that and I pointed to cashier and noticed she was now gladly taking the next customer. She flat out refused to serve me and I was the only white guy in line. After years of shopping at Menards, no more.


Lori Craig May 29, 2014 at 1:40 pm

I purchased 6 roses on sale at the end of the planting season. Two of the roses are blooming and the other four are dead. I brought them back to the store with my receipt which isn’t expired yet. They tell me that I can’t have my money back or even in store credit because they were sold to me damaged. How the hell do they figure that when it’s been many months later. They never saw the dam things bloomed in my yard last year. I purchased them while in full bloom and they were healthy. I want my money back. I will not purchase plants from Menards again. They do not stand behind their guarantee


Sonja May 22, 2014 at 9:46 pm

I would like you to know that I will be filing a formal complaint with the Better Business Bureau due to the lack of acceptable customer service. You do not need to share with me your return policy, as I am very much aware of how your company handles the returns of gas powered engines. It’s one thing to state this is your policy and wash your hands from a disgruntled customer, it’s entirely another thing to recognize something is broke within your company and DO SOMETHING about it. Apparently it’s easier to do the first.

Most companies are trying to simply keep the current customers they have, let alone build a larger consumer base. Your policy is very limiting to consumer growth. I will be sure to inform every body I know, my neighbors, my friends, my co-workers, strangers on the street, that Menard holds a D+ rating with the Better Business Bureau while Home Depot currently as an A+ rating. Home Depot would have allowed me to return a gas powered machine that BROKE DURING ITS FIRST USE, as long as it was within 30 days of purchase. My machine broke the FIRST DAY. It’s pointless to reply the series of events; we followed direction, called the manufacturer the day of the purchase/break, two days following, and three days after that. Three times the manufacturer failed to contact us. If this is a representative of whom you choose to do business with, you need to recognize it is a reflection of your company as well. Why on earth would I want to keep a machine that broke during its first use? Tell me, would you? I’m sure you make enough money that you can demand top notch customer service. Why am I any different?

I have also, just so you know, filed a formal dispute with Capitol One, who I used to make my purchase. Your product was defective (it broke on day/use one) and neither you or the manufacturer have attempted to resolve this complaint. I have followed your direction and dropped off this defective/broken lawn mower to a service company, but you fail to recognize I no longer want to keep this product. I would rather have a better made product, from a different manufacturer.

No company in America holds you to the purchase of something that didn’t work correctly from inception, unless it is clearly titled “AS IS” on the package or contract. This is no different. If this were a car, I’d be able to return it thanks to the lemon laws out there. There was nothing on the box that said the self-propelled function would break upon use. I had to put gas in the machine and try it to find out. Your return policy for gas powered engines actually works AGAINST your consumer, and for Menard to be able to wash their hands clean of a defective product is deceitful and unacceptable.

Unless something is done to rectify this situation for me, every week when I mow my lawn with this poorly manufactured product, I will be reminded it’s time to put something on Twitter to remind the general public of your return policy for all gas powered engine products. I have posted on Facebook and Twitter my situation and will continue to do so. The public needs to know the differences in return policies between Home Depot and Menard, the difference in BBB ratings between Home Depot and Menard, so they can make the best educated decisions. Had I known last week what I know now, Menard would not have been where I purchased my lawn mower. I’m actually sick to my stomach how much money I have spent in your stores the past two years, how my business makes their purchases through your stores, and how my employer, a village in Illinois, makes their purchases through Menard. I for one will change my practices and purchase elsewhere for my personal and business needs. I have already informed the administrator for the village I work with to let them know of your poor customer service and poor ratings with the Better Business Bureau. This all may mean nothing to you personally, but if your company is striving to simply maintain your current consumer base, I will do my best to share my experience with everybody I know. This is absolutely unacceptable.

All I am asking for is to be able to return this lawnmower and get a full refund for the purchase price plus tax. The manufacturer can repair the broken self-propeller and replace the bag that is torn and you can then sell it again “as is”. For future reference, Menard needs to label ALL gas powered engine products “AS IS”, even if it’s new in the box, as apparently this is your policy. The consumer needs to be educated before they make a purchase.


bob May 29, 2014 at 1:20 am

It’s Menards, Not Menard.


Dave June 4, 2014 at 11:15 am

What?? After all this person has gone through, you find it necessary to correct their grammar??
You need to get a life!!


andrea May 15, 2014 at 6:14 pm

My husband ordered a dryer, a garden hose and a couple of other items from the website to be picked up at our local store. We placed the order before noon and waited all day for the order to be ready. When my husband called, the front desk was rude and was reluctant to transfer his call to the back. When he did speak to someone, they felt bad he wasn’t called sooner. Someone else was supposed to have called him. The dryer we ordered had been damaged by a fork truck so wasn’t available. Also the website, said they had six of the hoses he ordered, but they didn’t have one in stock in reality. The worst part is, they charged me for the entire order. The order never became ready for pick up for what they did have available. The online customer service reps quit responding to my husband about the status. The day after the order, early in the morning they promised to take care of things and get back to him. Later that day he emailed again. Finally, thirty six hours after we placed the order, I finally called the local store back. I was not kind, but neither was Roy in the Cherry Valley, IL store. Instead of trying to help an aggrieved customer, he did as little as possible and offered no additional information or help. After my insistence, he refunded the entire order, but while it took no time at all to withdraw the funds from my account, I waited over 24 hours to see the credit appear on my bank account. I wasn’t offered an alternative product until I was at my wits end talking to Roy. At that point, I had already purchased another dryer from Best Buy with no problem at all. I don’t recommend every buying anything online from Menard’s. Judging by this message board, there is significant dysfunction within the company as well as poor treatment of the employees. I don’t want to spend my money at a company like this. I don’t care if it is a regional business. It deserves to fail!


Kathi Richmond May 15, 2014 at 1:51 pm

I went to the Menards in Muncie Indiana on May 6th to purchase more plywood after my husband ran out during a project after he purchased 300.00 worth earlier in the day. I purchased 15 more sheets of plywood at almost 9 dollars a piece. I drove to the yard to pick it up. The boys loaded into my pickup with a tractor thing. The tailgate was left down. I did not get out and “watch tell them how to load it”, didnt think I needed to on top of the fact that I am recovering from surgery on my leg. I headed home slowly and a ways down the road I heard a noise and someone honked at me. I had lost 4 pieces onto the road. I couldnt pick them up. A policeman came to where I was and said if I went back he would load them. I circled back and guess what? They were already gone!! Someone had stolen them that quick.! The policeman couldnt believe it.
After looking into the truck, the Menards guys had loaded 15 sheets of heavy plywood ON TOP of a little dog ramp that was in the truck, making all the plywood at an angle to slide right out of the truck bed.They could have picked up the ramp and laid it on top of the plywood. I went into a restaurant and got an employee who helped the policeman lift the plywood so I could close the tailgate….it was pure laziness and not caring on the part of the two Menards employees. I really dont think they were that dumb.

I called the store as soon as I got home which IS a 25 mile drive and explained to manager Jay what had happened. His response? WEEELLLLL..if it didnt happen on Menards property we take no responsibility-you should have made sure the product was loaded correctly before you left the lot. WHAT???? It messed up the top of my tailgate trim to which he replied I could come in and file insurance papers but he knew I would have a better chance filing with MY insurance. Meaning, there is no use trying to file claims with them. To be clear i repeated to him, So when I buy at Menards I need to make sure I tell them HOW to load and make sure its done the right way? Yes, you do he replied. I then said well I think you should at least give store credit for the four pieces of plywood I lost-(keep in mind we are talking about around $30). He said nope, cant do that for you. So for 30 dollars Menards could have kept a customer and they dont care. Guess what? Lowes and Home Depot here I come!!! Oh also everyone, go to their facebook page and fire away. I will.


Dion Dutton May 15, 2014 at 1:44 pm

I made a purchase on for 16 gallons of shingle saver on may 12. They went ahead and billed my credit card, for the full amount, then sent me an email saying that it should be shipped on may 13. On the 14th, I had not received a shipping confirmation, so I inquired by email. on the 15th, I received an email saying that they cannot ship my order until the end of may. It is very unprofessional to charge someone for a product that you do not have in stock, then not to let them know that you do not have the product. I want my Money back!


andrea May 16, 2014 at 2:54 pm

It happened to me too! Further, even after I complained – the products I tried to purchase were still available online for pick up at the local store, even though they were not in stock. Good luck getting your money back.


kelli s. May 15, 2014 at 9:25 am

I placed a special order for rough cut paneling in feb., it was a guarentee 30 day or sooner delivery to the store. I really wanted this paneling but didnt want to wait but kinda had no choice. Menards promisef me it would be in store within that 30 days. Thirty days passed and no paneling so i spoke with two different store employees and they said it would be there that up coming friday for sure so to come up then. I stopped in that friday but called first and was told it was there. Was it there? No! They said it was still at the warehouse still and didnt know when it would be there. By now two months has gone by and still no paneling. I make another 45 minute trip to menards to pick it up because i was notified it was there to only be told by one employee that i already picked it up, then told to leave. Then told by another employee that they only have half of it.. then was toldby the manager it was sent back because we didnt pick it up three months ago…talk about pissed! I argued with them for a refund and finally got it back after having to prove to them i didnt get my order…i think they soldmy stuff to someone else and didnt wanna admit it…i will never order from them again! And to top that off they dont tell you that when you buy something that offers a rebate back that you will get a check for instore credit only, not cash back, they make it so you have to keep buying from them. I would never had bought a big purchase like i did to only recieve a voucher coupon to use in store. The quality and assurance through the stores is aweful!


Patrick May 13, 2014 at 11:15 am

Received a threatening letter concerning a reabte I had used that came to my address and was in my name. I was told I had used someone else’s rebate and they wanted me to pay the money back or they would take me to small claims. I had the rebate checked at the store and it showed to be in my name and my address so I used it. They are now blaming me for using a rebate that the rebate center sent. How was I to know that this was not my rebate, if in fact it was not. I am sending a letter to the corporate office reqesting proof. I am also stating they should find out the facts before they send threatening letters to customers. They also just lost a $5500.00 sale for hardwood flooring we purchased on 5/12/ 2014 somewhere else.


menards is the best but May 9, 2014 at 8:11 pm

I was wrongfully fired today because a couple days back while making a bowel movement i posted a post on facebook saying “just got done unloading a truck and now im gonna have to take a 30 min poop” obviously i was joking about taking a 30min. Bowel movement but whatever i owned up to making a post on the clock and said i was sorry it will never happen again i also told them i will start leaving my phone in the car. But they didnt care they said it was to late and i was fired. I told them to watch the cameras i was in the bathroom for 10 min. Tops but they said they dont have time to check. What i was confused about was how they could see my post when my profile is set to privite and i dont have them listed as my job and i dont have anybody i work with on facebook. I really liked working for menards the company but there alot of managment issuses at the davison store. The manager ls pick favorite people and they let them do anything. Like this one kid i worked with broke the shifter on the forktruck, he also kicked the dashboard in on the forktruck and broke the horn, he also crashed the forktruck threw a yellow concrete barrier and did not have any repricussions. There are also people and managers that are always texting and are on there phone all the time in front of the cameras and nothing happens and i slip up once and post a status on facebook about taking a poop at work and get fired thats not right. I hope someone from corporate office reads this because things have got to change because there are alot of people at the davison store that are rude to guest and just ignore them, i have seen a number of incidents where the recieving manager refused to help a guest or even accknolege they where there, he was also rude to teammebers and all the team mebers back in recieving where scared to talk to him or ask him questions because he always had a bad attitude towards everbody. And also the ass. Gm were rude to guest and team members. I was a great team member i had probly 5 or more sevice hero cards for helping other team members and guest i also had probly over 100 tickets to redeem i also got nomenated for team member of the month and team member of the week. And i also got permoted within 2 months of working there for how hard of worker i am and how i am so great with guest. I wanna continue shopping at menards but i refuse to unless there are some major changes. Its a shame that such a good company is getting a bad reputation because of one store.


Liz May 7, 2014 at 11:24 pm

My fiancee was fired to today after working there about a week, because he wasn’t stacking wood the right way. He was fired by John Menard Jr him self, He has a family to support and now he is yet again unemployed. And on top of that i dont think he is going to be payed for the work he has done. Menard’s shouldn’t treat there employees like crap as they do.


roberta May 7, 2014 at 10:07 pm

Menard-Morton Grove
6301 Oakton street
Morton Grove, Il 60053
5/07/14 06:12pm 3523
27774 02 0909

I have NEVER been to a store where the customer was treated the way I was treated tonight. I AM A PAYING CUSTOMER!!!!!!! I ordered a gas grill on line and paid on line when I went to print the receipt nothing printed so I wrote down the Confirmation number. When we got to the store we found where to pick it up told the man the story( mind you after waiting 10 minutes for someone to help us) gave him the confirmation number with that he told me that its not the right number and we now have to go to guest service and also told me when asked if i would have to wait another 10 minutes when I get back You know were very busy here and will see. ok when I got back he put the item right away and told me see I told you I was right. Then I went to the register I signed for the bbq grill and then I had another $60.00 worth of items. Well….there was one item that didn’t have a price tag on it so the cashier asked the manager about the price she told her to suspend the transaction so they could get the price. ok so after 5 minutes after waiting the manager walks pass and tries to keep going so I said to the cashier how much longer .. the manager came back and said to me what was the price I really didn’t know the price…….15 mins have passed nothing after 20 minutes a boy from the floor comes and take the item for a price after another 5 minutes he comes back and by now I am fuming and looks at me and says you know you aren’t the only customer here and you have to wait for me (really) what ever happened to sorry mame sorry it took so long ? you should teach your employees that the customer pays their salary and they need to be treated with respect.


Daniel Wipper May 7, 2014 at 3:38 pm

Just seems to get worse and worse.
I was shorted a pack of seeds, value 1.50. Printed my return receipt and waited 10 min in line, then 20 min for two of them to look at a video and then the manager told me I needed the original receipt? What? That would mean another hour and a half, 20.00 in gas for a pack of seeds? I sent the letter they wanted costing me .50 cents and another half hour of time. I included all their damn seeds and a rebate I don’t want.
They also f-d over a business customer of 30 years who spends over 10,000.00 annually. Can not anyone see the stupidity of this, I almost didn’t bring it up though thought they should know.

Note. the same lady manager a few months previous would not print me a 55.00 rebate receipt for a tub I bought on line. Menard’s site told me to pick it up at the service desk. Don’t think she, Kim at Fox Lake cares? Guess we will see If corporate does? A long list I walked out that day empty handed.


Diana May 4, 2014 at 2:45 pm

I am so upset with the Ottumwa Iowa store… My son is working there and still has since Aug 2013… He works in the lumber department….. The way they treat their employees is wrong… He has a manager there does not know how to be management…. My son is a very nice young man and hard working… He keeps asking for Full time… He has gone to general manager,,, and they keep saying you need to talk to your department manager… well he keeps telling my son oh the payroll is too high, but on the other hand the people they hire after my son gets more hours.. My son went from 35 hours to 24 hours and now 16 hours a week and then he may go back up in hours….. I have contacted the managers there after my son comes to me and say they keep telling me to go to his dept manager… So yes I got on the phone and talked with one of the asst manager since general manager is gone.. he said your son is a good worker and a good employee but he don’t need his mom to call here, Well I am sticking up for my son….. My son has ADHD and so yes I am over protective of him… Well managers if it was your child and he did everything he can for the last 3 months to get more hours and followed all the procedures.. Well I guess I felt I needed to step in…… My SON Likes working for Menards, but he is starting a family at 19 years old and getting married and he need steady full time or at least 30 plus hours a week to make it….. So Menards Corporate if you are reading this please help my son… HE even went for two weeks to help out your Burlington store over nights… He is willing to work hard and prove that he can do the job… BUT this dept manager and your general manager is not helping him accomplish his goals… My son even told them he would go to a different department if it meant more hours for him…… SO I told him when he went in today to get General Manager, Assistant Manager, and Human Resources and his Dept Manager and HIm in a meeting to rectify this situation.. Told him to find out what is the conflict between him and his dept manager and how he can improve or do something to help …..


Jake Mir May 7, 2014 at 4:58 pm

I use to work for menards and i was getting pushed around by their manager and when i complaint to the GMs they didn’t do s*** about it and i was told to find another job


Zapfe May 2, 2014 at 3:58 pm

I can see why Menards recieves so many negative comments on this site.
Trying to to communicate with this firm is impossible. Just as impossible as trying to talk to thier store management teams in the store to get a situation solved. The responses are consistinty as bad at the corporate level. Trying to comunicate “verbally” with with anyone in this organization is IMPOSSIBLE. They do everything possible to “avoid” helping solve a consumers problem . This firm has stolen..yes STOLEN $47 dollars from me, I have a paper trail to back this statement up. There company software failed and apparently is designed to steal money. Orto be fair to Menards, it is “seriously flawed” in it’s design.
1) In trying to talk at the stores managements over this issue … FAILED,
2) In trying to go to the next level of management to address the problem…was impossible and …. FAILED.
Its apparent this is the way Mr.Menard Jr has structured his company to avoid solving consumer problems. The complaint process is so structured & insulated that tha .trying to talk to anyone at the management or corporate level fails. Some things are way to complicated to communicate in letter form but trying to talk to anyone is absoutly IMPOSSIBLE.
The bottom line for me is Menards has stolen $47. of my money .. yes stolen actual money.
I don’t expect to hear back from them as it is so clear that thier Management is so bad that consumers are not thier 1st concern.
So this consumers construction company that has spent thousands of dollars with them, will no longer do ANY business with Menards. I only had $47. STOLEN from me but this has shown me how poorly this company is structured, managed & run, that fellow consumers starts at the top Mr. Menard Jr. !
I’m out $47.00 it won’t break me but I wanted to let everyone know just how poorly the Menards structure is . Should you have a problem with them ….. good luck trying to get it solved in an honarable fashion.


menards is the best but May 9, 2014 at 8:15 pm

I guarntee if you post it on facebook they will see it so fast. I just got fired for posting on facebook while pooping.


Curt Bolles April 28, 2014 at 4:00 pm

On April 8, 2014, Menard’s opened a brand new store in Rochester, MN. Prior to opening to the public, a special contractor’s preview night was held on April 7. At this event many specials were offered to contractor’s along with numerous coupons. The one coupon I was interested in was the $10 off per square coupon on Owens Corning and CRC shingles since I had a job I would be doing soon. I was told by the gentleman handing out the coupons that it was an excellent time to buy since they were on sale and I could get an additional $10 off per square. When I had decided on the color I wanted for the job, I went to the store to order my shingles to make sure I got there before the coupon expired on the 18th of April. When I mentioned I had a coupon, I was told I couldn’t use it on shingles on sale. (They were all on sale.) THEN WHY HAVE A COUPON IF YOU CAN”T USE IT ON SALE ITEMS??????????????? Was very disgusted when the rep specifically told me I COULD use it. Have talked to several people at Menard’s and get several different answers. Also talked to a contractor friend who DID use the coupon on the same shingles I wanted and got the $10/square off. I have called management and the store with absolutely NO satisfaction. Menard’s you are not the only rodeo in town. Lowe’s here I come.


Brent Furrer April 21, 2014 at 3:32 pm

The assistant manager Berry at Greenwood Indiana Menards must not have went to manager skills class , he is lacking there of & the employee’s that I spoke with 4 out of 5 did not know they had items in stock . I then had to return to the store after my wife looked it up on line & told me where to find the item which is exactly what all of the employee.s said they did not have . As far as the assistant manager Berry , WORTHLESS ,,,,,,,,,,,,,,,,,,,,,,,,,,



Freddy Wanker April 19, 2014 at 12:09 pm

you’re all extremely ignorant.


Jake Mir May 7, 2014 at 5:00 pm

Freddy Wanker likes it up his a** from john menards


jojo May 7, 2014 at 5:02 pm

when i was at menards i was told by a worker that he hates his job and i should not buy anything from there. Well what kind of people are you guys? stop being so harmful to your employees.


Emalee DeWitt April 15, 2014 at 9:25 am

I visited the Menards in Davison, MI and to say the least, they are unorganized and rude. Managers stand around and gossip, the place is filthy and I had to help finding what I needed either.


Tracy Young April 14, 2014 at 4:12 pm

We purchased singles at 7 p.m. on a Saturday for $21.98 a bundle from the Menards on the south side of Cedar Rapids, Iowa, which also happens to be an hour from our house. I opened the paper the next morning to see that the shingles were on sale for $19.99 plus a $5 rebate for each bundle. I called the store and was told to bring in the receipt to receive a store credit.
I stopped today to get the credit (which happened to be the very next time I went to Cedar Rapids) and the associates and the manager told me I could not get the sale price because the SALE ENDED YESTERDAY. When asked why they didn’t tell us the singles would be on sale the next day when we purchased them, they claimed that their associates do not know what is going to be on sale untlil after the sales begins … REALLY, THAT’S HOW MENARDS RUNS ITS BUSINESS??
When I asked to speak to the manager, he said he had no ability to make a price adjustment because the sale ended the day before, which again sounds like an exuse because it did not change the fact that we purchased the shingles just hours before they went on sale. I said we would bring the shingles back, and the store manager was fine with us returning them for a full refund!!!. AGAIN, REALLY??
As a customer, I RECEIVED ONLY EXCUSES AND ZERO SATISFACTION FROM MENARDS. As former Menards customers who owns a 150-year-old house with three outbuildings, the company lost thousands of dollars in future sales given we just started the remodeling process on our property. I GUESS THAT MEANS NOTHING TO THE COMPANY.


Lynda Lewis April 14, 2014 at 1:17 pm

It’s a shame that I have to go to Home Depot to get good customer service, When you go into Menards the floor associates run when you need help. You have to run around the whole store to find someone. The other store has associates that will walk up to you and ask if they can be of assistance and that to me is good customer service. Think I might stop shopping Menards


Gavin H April 25, 2014 at 11:22 pm

That’s because menards doesn’t give it’s store enough money to hire enough workers. Then all you get are a**holes who don’t know s*** because menards pays 8.00 an hour


Eli April 10, 2014 at 2:44 pm

I order from menard a toilette I called before I went store to be sure they receive it bc I have to drive a hours and they told me is ready sir come plz I went to pick it and my toilet is not ready I gave them my receipt and answer is broke in truck we do not have it. Mernards have very bad service I advise people to not go buy from mernards waist of time and gaz bad customer service in lewis centre ohio columbus store rate zero from my experience


Debra Griffin April 9, 2014 at 4:24 pm

I hired a contractor named Tommie Potts of T-Squared Constructioned who is on Menards list of contractors in Portage, IN We met @ the store @ 6220 US Route 6 in Portage, IN on September 20, 2013,@ 1:37 pm and I purchased treated lumber to build a deck in the amount of $1,598.03 Which I used my debit cad for payment Tommie asked if he could use his card for $1.00 to get some type of contract credit in your store I agreed not realizing at the time that he would be able to return the treated lumber that I purchased with my debit card and your store would give him back cash. Not knowing that he had done this I saw that the treated lumber was on sale and I wanted to receive a price adjustment and was told by the clerk in guest services that the merchandise had been returned. I spoke with Steven and Chad the managers at the Menards store in Portage per the judges request trying to get the exact amount of money of the material that Tommie Potts had returned and I have been unsuccessful in obtaining that information. I have shown them both my debit card displaying the card number which I used for that amount I’ve giving them a police report number giving to me by the Portage Police Department and they still have refused to give me that information but yet you still allow a contractor that you know that I have fled a complaint against for theft practices still remain on your contractors list there has been no effort shown to assist me as a loyal customer of Menards for many year Chad & Steve have left me to feel as if the were in it with Tommie for personal gain now I’m wondering should I be suing them as we’ll I hope you take the time to look into this for me my court date in Portage,IN is APRIL 24,2014 @ 9:00 am case cause # 64D03-1403-sc-946 thanks Debra Griffin


Jack April 7, 2014 at 6:13 pm

Make sure at the time of purchase your receipt reflects the correct sale price. If menards place an item for sale sign on the self and the item is not on sale in the mailer, you will NEVER get them to correct the price. I called corporate, and the operator direct my call to an automated system that said I had to write or fax my complaint, no live person or email available. What a rip off they have going!!!!!!!!!!!!!!!!!


Jack Williams April 6, 2014 at 4:20 am

On April 5 2014 I spoke to Bill the general manager at Menard’s in Terre Haute Indiana About a complainant I had with my delivery of a 16×7 2 in insulated garage door the warning in the instructions said warning could weigh 500 lbs. My complainant was i payed over 40 dollars for delivery and asking if it could be set next to my garage. Explaining that I was disabled with muscular dystrophy and could not lift.The Menard representative that took my order told me this would not be a problem and noted it on the note section of the delivery order. On delivery a person showed up by his self to deliver this door. he said i had to unload this so I did this by sliding it and dragging it. So i thought this should be brought to some ones attention sense it was noted on my delivery order to be delivered to the side or the garage. I then spoke to the customer representative and the customer representative at Menard’s thought Bill the GM should know what happened so this would not happen to another customer. Bill came up to me and he proceed to get very rude an and loud with me telling me that was Menard’s policy that i unload the truck he said Menard’s never delivered with more than one person in a truck. I told him that is not true I then told him that Ive had other things delivered to my house and to my company
( Being Maintenance supervisor for Westminster village). Menard’s has had two people deliver all the time. I thought well maybe policy has just changed I might be wrong so i checked with some people i know in yard who worked there for several years he said there are two people a delivery truck. Also I checked with yard security they said same thing and the sad part is my son used to work there he said there is two people on a delivery truck. He also stated that it was my responsibility to unload the truck. I was only paying for the trucks time being on the road. As soon as Bill walked away the customer Representative and another associate apologized and said there is nothing they can do. I looked on my order I don’t see where It says have to unload the truck. I really think this complaint should be forwarded to the district manager. Menard’s may be the big dog in Terre Haute right now but if Bill the General manager can give this kind of customer service yelling at customers and calling them lairs they wont be for long. By the way I was not asking for anything.


marko April 1, 2014 at 6:36 pm

This was the worst experience I ever had at Menard’s . I was purching and stuff to build a padio when I was finished I wanted to rent a truck the lady told me I need insurance card I’d and a credit card so I went all the way home for my insurance card and then when I cane to show her she told me I can’t use my card because it wasn’t just a credit so that got me mad making me drive all the way home again just to get my card and then having to come back to wait almost 30min just for a car , pluss after all that i had to load all the stuff in the truck by my self after going in the truck I found a radio they left behind in there having to return the radio to them worst 3hours of my time spent there… Boilngbrolk I’ll


Drew Terrill April 1, 2014 at 9:34 am

I was told from a former employee that when you close a store and don’t sell all your merchandice that you just throw it all away. Why don’t you donate it to places like habitat for humanity or other place that help people out. My lodge is always loking to help others in cluding the homeless and anyone who needs it.


AB March 30, 2014 at 2:42 pm

My basement got flooded last summer. We bought new laminate flooring from Menards using our Credit Union Visa card. We purchased too much flooring and needed to return 10 boxes. I could not find the receipt so I figured that I could print one off on the computer they have near the customer service desk. All you have to do is swipe the card you used and a receipt will come up. Unfortunately the card we used was involved in the Target breach and a new one had to be issued, which meant that the computer was not coming up with the receipt because the card number was different. I emailed customer service and got this reply” I’m sorry, I have no receipts. You may wish to check with your credit company.” If a receipt can be pulled up on a computer at the store don’t you think corporate should be able to. Menards is the only store not to help us after our card info was stolen.


Ralph Burton March 28, 2014 at 1:46 pm

The rebate of 11% is some kind of joke. I sent for mine in Oct. of last year and still don’t have it. Now trhey want me to start all over again to try and get it. I guess if the mess you around long enough you will forget it. Why should people have to do the rebate thing more than once. I sent it all in and I should get by rebate back without have to mess with it again.


Ralph Burton March 28, 2014 at 1:26 pm

They put things on sale and tell you that you will get 11% back but I didn’t. I have called them about my rebate that I sent for last Oct. and still haven’t got. They now want me to start all over again by making copies of receipts and mailing it all in again. I should have hade the rebate back by now,and instead they wqant me to start all over. Sounds like a big rip off to me.


Mh March 27, 2014 at 4:39 pm

Forget about being loaded on time for delivery out of menards Shelby Iowa warehouse. It takes these lazy idiots 10 whole hours just for one trailer? I’ve picked up at your other locations in Plano Il and eau Claire, wi and never had a problem getting loaded on time there.


sal vaticano March 27, 2014 at 7:19 am

good morning my name is sal and im from the state of new jersey and roomer has it that menards is coming to our state very soon would you be so kind and send me an e mail to conferm if this is tru thank you.


jody March 20, 2014 at 11:12 am

Hey Menards–You support Rush Limbaugh???? So I am no longer supporting you!!! That piece of work is the worst person on earth – have you seen what he supports and how he degrades women???


Jc March 28, 2014 at 1:48 pm

Jody, Your email shows just how ignorant you are of the political facts. With the exception concerning abortion (something that should be between a woman and her doctor and not the politicians) conservative people have fought for women’s rights and for women’s rights in the workplace. One way for women to be able to have more jobs in the USA is for a more vibrant and industrious economy. And with the current administration’s offense against energy industry and against the Canadian pipeline and against small business and way too much required paperwork for all businesses, there is little to no money left over to hire new workers. In fact, many companies are either reducing the number of their employees or cutting back full time employees to part-timers. And you can contribute this directly to the current administration’s policies and obamacare. NOTE: There is no free lunch. Someone, somehow is paying for anyone’s free lunch. And that someone is the working person.


Carol O March 18, 2014 at 7:40 pm

Hey John. I have a problem. Our local menards store is displaying grills on a two level system with no way to view the grills on top. After I contacted a team member she stated that she sorry but there isn’t any way for us to view the grills. Seriously?! How do you expect to move this product? And how can I view the grill I want to buy? Fix this please. It is obvious they don’t have enough room for all of the grills but this is a poor way of displaying them.


Foulke March 14, 2014 at 4:15 pm

One month ago, We purchased a serta mattress and box springs at the Marion Ohio Menards store. The mattress is defective. We spoke to Serta who said the store should take the mattress back and give us a new one. Menards said we would have to pay the $59 delivery fee again plus pay $20 for garbage to take the old mattress. The want us to cut a special serta tag from the defective mattress- I suppose that way they can get store credit for it. If they are worried of bed bugs(which we do not have) they could put defective mattress in there store trash dumpster. We feel this is most unfair. We are retired on fixed incomes and only got it at Menards because it was on sale (we thought!!!)
We are greatly disappointed!!!!We HAD BEEN frequent Menards customers.


Jack Waltz March 12, 2014 at 7:35 am

Every time I step into a Menards I am consistently underwhelmed by the lack of customer service and poor quality of the products. This is in direct contrast to the line “dedicated to quality and service” that’s printed on the receipts. I truly hate the shopping experiance at the Menards stores and would rather drive right past and pay more at any other store than deal with the rude, oblivious, and inept attitudes of your staff. And what’s with the stupid single file producing turn-style entrance, at 6’3″ that means I’m getting hit in the nuts just walking into the store. 3 out of 5 times when asked for help finding something I get pointed to another portion of the store and told to ask someone else. The only emplpyee who was any good was one that used to work for me as a sales associate of a different corporation.


Andrea Lien March 10, 2014 at 4:06 pm

An addition to my recent comment. This is what was sent back to me and my response. Ray, I know Menard’s doesn’t install counter tops. They will show you some contractors info and might recommend who is good. So I was not able to pay you for the install because you don’t offer any installs for any department in the whole store. I imagine this happens a lot and then you can just say, “Not our problem.” Nice customer service guys. It’s amazing that you would dump on a customer and have them shop Home Depot right around the corner. Lowe’s is 15 minuted away. I had more big ticket items to buy but it won’t be from you.

On Monday, March 10, 2014 1:35 PM, “Menard, Inc. – Guest Services” wrote:


I’m very sorry, but the countertop does not carry a labor warranty. You did not pay us to install the countertop. We sold it to you at a cheaper un installed price.

Thank you,

Cathy Drinkwine,
I am so sick with this runaround. No one wants to pay for reinstalling the damaged counter top in my kitchen. Midwest Manufacturing says they will replace the counter top but will not pay for labor Even though they sent a damaged counter top. Where is their quality control. I believe this company is part of Menard’s, Inc.
Brian Sedlack, the installer, will not do it for free. I received a defective, damaged counter top. I cannot believe I’m expected to pay for this to be reinstalled. This problem has gone on long enough and I want this issue to be resolved. NOW!
To state again, I am not paying for the labor on this and the counter top will be replaced. This has been going on since August, 2013. So buck up and do what your company should be doing. Giving your customer great service.


Andrea Lien March 10, 2014 at 2:36 pm

Send to the Attention: John Menard Jr of Menard Corporation, Eau Claire, WI

I have been dealing with a damaged quartz counter top with Menard’s since summer of 2013. It was installed by my contractor and after they left I noticed a 6 inch gouge in front of the sink and there was an inch wide haze around the sink. I first was trying to deal with the problem with Tanya at The Richfield, MN store. She assured me she would take care of it. She never contacted me so I had to go back to the store several more times to find out what was happening and again she said she was taking care of it. The next visit I made I found out she had left the company and the manager asked if I had filled out a blue complaint form. Had never heard of it. So I filled it out and sent it ti Guest Relations. They contacted Midwest Manufacturing to let them know the problem. E-mails went back and forth. What it went down to is they will replace the damaged counter top but I would have to pay for the install. I had already paid for it the first time and felt since they sent a damaged product they should pay for it. They won’t. Not their policy. REALLY? This is the reply I had to Cathy Drinkwine of Guest Relations.

Cathy Drinkwine,
I am so sick with this runaround. No one wants to pay for reinstalling the damaged counter top in my kitchen. Midwest Manufacturing says they will replace the counter top but will not pay for labor. Even though they sent a damaged counter top. Where is their quality control. I believe this company is part of Menard’s, Inc.
Brian Sedlack, the installer, will not do it for free. I received a defective, damaged counter top. I cannot believe I’m expected to pay for this to be reinstalled. This problem has gone on long enough and I want this issue to be resolved. NOW!
To state again, I am not paying for the labor on this and the counter top will be replaced. This has been going on since August, 2013. So buck up and do what your company should be doing. Giving your customer great service.

Andrea L
952 884 —-


Michael Smith March 10, 2014 at 12:30 pm


Is it Menards policy that a defective appliance has to be returned to the sotre that it was purchased at?

Please e-mail or call me at 630 918-XXXX

I got a runaround last night and I am not pleased.


Mike Smith XXX710 Wagner Warrenivlle, Il 60555


Aaron February 28, 2014 at 11:34 am

On the 26th of May I was at work as a A.S.M. for the company, I was on lunch and was informed by a bystander that there was damage on the rear of the truck. After looking at the damage I called and reported it to my dept. Manager. He tells me he will look at it tomorrow. I get to work on the 27th and was terminated for failure to report an accident. I was told that the cops needed to be involved and I didnt even know how, where, or when the damage was caused. I agreed to pay for the bumper and they still fired me. The thing of it is, I have 2 little boys and a 3rd due at the beginning of March, and the GM’s acted like they don’t care. I worked for Menards 7 yrs. showed up everyday, on time. I loved the company and coworkers, I just think the managers decisions are to immature. They make $90,000+ a year and all they do is gang up on the workers that make the store run. I speak for all current employees and former when I say this. You appoint a person to run a store in the confidence they will due what you ask, corporate is in Wis. are they sure the right thing is being done. Thank you for allowing me the oppertunity to be employed with Menards. But after 7 yrs. I can honestly say I feel stress free and will not feel threatend everytime I walk through the front doors and clock in for 9 hrs. of a nonfriendly, no team effort what so ever. There is favoritism, gossip, and fratenization happening and it needs to be under control.


Priscilla Sample February 24, 2014 at 2:06 pm

My fiancé purchased a ATV, with a snow plow from Menards in West Chicago, IL. because my Father is disabled. When we called about this ATV with a snow plow, the Dept Manager informed us they were sold out and said they would sell us the store demo one. They said that they would go through it completely, for maintenance, to make sure that all was in working condition as it only had 2 miles on it. The reason that It had 2 miles on it was because they brought it in and out of the store. Now keep in mind that he paid 3,000.00. plus delivery.
It was delivered and gosh was my folks surprised! The whole neighborhood was impressed and shocked. The very first time they got to the house to start it, nothing happened, so a call to Menards and talked to the Dept Manager, Imen, explained what happened and he came to the house. He didn’t really have the tools because he doesn’t usually do this but he was trying to help and my Father had the tools and we Thanked him for doing this. My Father told him that he believed that it was the filter, the Manager said he thought it was bad gas, however, issue 1- discovered that there was water in the gas. We know this because finally, when Imen checked the fuel filter, it had ice and was completely black? How could it be black? If this was completely maintained, serviced? He then ran to the store and put it on and started it and it started, turned it off and left. My father made sure that it was completely full of gas and waited for the next snow storm. A couple weeks later, it snowed and my Father who was so excited went and waited for it to warm up and took it out and the entire winch, dropped and would not come up! Yes, the straps were completely frayed??? How could this happen? It only had 2 miles and had been completely serviced before bringing it to my Father? We called again, Imen came out and was shocked and said that he had never ever seen this before, that the straps were frayed and said he had to order the part. Now, I may not know about ATV, issues like this but if the fuel filter is completely black, straps frayed, how could this have been completely serviced? I asked how long this was going to be and he said a couple of weeks and he rigged it up with rope so that my Father could use it although, he did not. I specially asked Imen, your not going to drop off the straps and expect my Father to put them on right? His response was NO,, he was coming back and I thanked him. Was I annoyed? Yes, I was because here was my Father, a 78 yearr old disabled man, shoveling. A couple weeks later, he came out and replaced it and this point, we had made several calls, asking him to take it back and exchange this for another! Clearly this had issues but yet, he assured me that it would be fine. Now, when my Father actually was able to use it, I think he may of made a couple passing around his driveway and I mean just around 2 times and he has a large driveway, it completely dropped and the snow plow wouldn’t go up, it stopped working all together! Now, it was time to send to A1 warranty.
My Father paid to have it picked up, and I just received a call from them, who are great as they were understanding and honest and said, the winch is broken, completely broken, has to be replaced and it is not covered under warranty It actually isn’t the one which should be on it to begin with but no, we had never been informed? We live 800 miles away but I have several appointments here so I have about seen it all. My Daughter and Boyfriend, live next door and Thank Goodness they were because otherwise they wouldn’t have been able to put the so called snow plow back in the garage where its been since the day it was delivered with the exceptions of the few times it seen snow and it doesn’t seem to like that either. I just called and asked to speak with the General Manager, I explained all and he said that he was the one who personally brought it in and out of the store and tested it and that he had to tell me, along with that he needed to use these words very cautiously!, that there was nothing wrong with it? He has to now have a meeting with the GM, who I thought I had been talking too in the first place but he had to discuss this with the General Manager and would call me back later. I am disgusted with Menards and their lack of service. If this isn’t resolved, I will report them to the BBB, FTC, any other place I can. I can’t talk to Corp, you have to send a fax? Shame on you Menards, You would think that a Company this size would have a team of Customer Service agents to speak with. I am pretty disgusted at this point, what we thought was a awesome gift is a piece of useless waste of space.
The only reason that I put like for FB is so that all my friends and their friends can see how your Company handles things. Staying with Home Depot!
Priscilla & Rick


Roy February 18, 2014 at 3:07 pm

I E-Mailed a letter, (seems how you cannot actually talk to a person at the rebate center or corporate office), to the rebate center concerning a rebate for my father and still have not heard nothing back. I have called and called, the store where the transaction took place, the rebate center, and corporate. I think it’s about time someone from MENARDS contacts me personally, otherwise you are about to loose a bunch of business. I am not threatening, just saying I at least deserve a call, E-Mail, or letter back.
Very Concerned Patron
Ph. 402-917-XXXX
Omaha, Ne
REF: Rebate#4303


Cris February 12, 2014 at 7:12 pm

This is a letter I wrote as you see last year. As I post this comment. I have yet to hear anything from the company.

The following is MY MENARDS STORY!!!!

John Menard, Jr
5101 Menard Dr.
Eau Claire, WI 54703

July 5, 2013

Dear Mr. Menard, Jr.

I would like to first say congratulations on opening your new “super” Menards down the street from me in Richfield, MN. I have been a loyal customer of yours since moving to the Twin Cites in 1999. With a Home Depot literally around the corner and another one less than 2 miles away and 2 Lowes within a 10 mile radius, I have supported “YOU,” the local home town store. That was up until recently.

I am in the process of doing a major rehab and renovation on my 6 bedroom 2 bath house (it may not be a big deal to you but when you have other options out there, I know it is a big deal).

This fiasco started when I ordered my counter top and island countertop on March 30, 2013. It was estimated to take about a month (April 30, 2013 or so). In the meantime, my contractor completed everything with the exception of the items in the kitchen (countertops, backsplash, sink, and a few extra things).

On April 23, I called the store to get an update on my special order. I was informed by Tanya the Manager in the cabinets and countertops area that it would be about a week out. At this point, I didn’t consider the one week delay a big deal.

On May 3, I called the Richfield store since it had been more than a week and I hadn’t heard from anyone at Menards. I called to inform the cabinets and countertops area staff that I was going to be out of town for the next two weeks and to see if they would be able to deliver my countertops to my house, as I literally live around the corner from your store. I was told that there was going to be a $75.00 delivery charge. Waiving the delivery charge was the least Menards could do since it was now 7 weeks and my contractor was going to have to halt work due to this major debacle. Tanya said she would find out if she could waive the delivery fee and get back to me. I provided her with my address and phone number (which she already had on my service order). We left things that she would get back to me if there were any problems or issues.

On May 17 at 8:00 a.m., I received a call from Menards asking me how I was going to pay for the delivery of my items. I was LIVID to say the least. The first call I receive after almost 2 months is a call asking for money for a delivery charge that was supposed to be taken care of by Tanya. I told him about my previous conversation with Tanya on May 3 and he said he would call back. Since I did not hear from him in over 4 hours, (I have come to learn that this seems to be a common practice of not returning calls or e-mails) I called to get an update on the order and they said it would be another two weeks. At this point I honestly BLEW MY STACK. No calls…No update.. yet Menards had the nerve to call me asking for money for a delivery charge but didn’t have a product to deliver! It was at this point YOU BASICALLY LOST MY PATRONAGE TO YOUR STORE. When I went in to talk with Tanya and the Store manager, they said the delay was due to a backup with the vendor and lots of people were in the same boat. If Menards knew of this problem, why wasn’t I contacted? Tanya noted that they couldn’t contact those customers impacted because they didn’t know who those customers were. There is NO EXCUSE for ANY customer going 4 weeks, let alone 10 weeks, without some sort of contact from the company, especially if there is a delay with production. I put it to your staff this way, you all opened this brand new store, how would you like it if the roofers promised you to complete your job in 4 weeks and it ended up taking them 10 weeks? Moreover if those extra 6 weeks were the same 6 weeks you took away from me. There goes your whole spring and summer sales. Over half your business for the year. TOTALLY UNACCEPTABLE RIGHT?

On May 29, I called to get an update on my countertop and Tanya said it was in. She said although it was indicating that it was in the store in the computer system, she wanted to make sure it was actually in the store physically. She said she would call me back and let me know. She called me back and verified that it was actually in the store. We decided on a delivery date of Thursday May 30 in the morning. She verified that the delivery would need to go the basement. She said the delivery guy will call about 30 minutes out.

On May 30 I received a call about 9:30 a.m. from the delivery guy saying he would be at my house in less than five minutes. I would have preferred to have a 30 minute notice as I was promised. He showed up and I asked him where the other guy was. He said he was the only one. There should have been two people as the countertop was 111” long!!!! After looking at the job, he asked me to remove a banister so that he could get the item in the basement. On the manifest it read that it was on the ground level. I told the delivery guy that I wouldn’t remove the bannister but that he could bring it in through a window. Deciding he needed another guy, we moved the delivery Tuesday, June 3rd in the afternoon between 12-4.

On June 3 around 9:30 am, I received a call from the delivery guy and George (delivery coordinator) that they are going to be at my house in about 15 minutes. I insisted that they read the delivery notes again. I had made an extra trip to the Menards store after the initial delivery and made sure everything was correct for the June 3rd delivery. I didn’t feel comfortable with their promise to deliver. Everything was correct when I left the store verifying the details for the June 3rd delivery.

Finally they arrived at my house to make the delivery. All went well with two major issues, 1) when the delivery guys brought the countertops through the window, they put an inch scrape in a freshly painted window well. 2) after opening the contents of the package with my NEW contractor (lost my original contractor due to the countertops taking to long to come in) on June 26th, almost 2 weeks after the delivery, the Island countertop was NOT included with what was delivered back on the 3rd of June.
After opening the contents of all the boxes on June 26 and discovering my island countertop missing, I called the store. I reached Tanya and she told me it was in the store. She asked how I wanted to get it. I told her I would come to get it since I wanted to talk with the delivery department. When I arrived at the store, I spoke with Lisa, delivery coordinator, and asked her how part of my delivery sat in their backroom for 3 weeks and I was not notified. She didn’t know and had no reasoning or explanation for the incident. There was NO apology or effort to make the situation better or correct what had been done. From my encounters with Menards, lack of empathy, refusal to accept responsibility, and unwillingness to correct problems are common practices in your company.

June 5 I called George (delivery coordinator) and asked him for the initial date of delivery; he couldn’t tell me. I asked if details we discussed via phone or in person were documented in my account. Again, I was surprised that the answer was no. I explained to him that that is really not a good practice since he does not see all my issues nor does he see when I came in and explained about how when he and the driver made the delivery to my house how they scratched and made the mark on my window well. He did not see any of that. After all of this, NOT ONE PERSON HAS SAID SORRY, I/WE APOLOGIZE FOR THE INCONVENIENCE, how can we make the situation right or better for you.

Through my four months of hell with your company, I have a few suggestions that I hope would alleviate more customers from experiencing what I experienced. If they are in place, I suggest you do some MAJOR retraining.

1) Customers should be contacted as soon as it is discovered that there is going to be a delay or issues with their order. You have their email and phone numbers. There is no excuse for not being contacted to know there is a glitch in the order/delivery.

2) Don’t say you don’t know. You will find out and GET BACK to the customer. Take ownership of the issue. Don’t pass the blame.

3) The system that company has or the people that operate them need to be able to note discussions and issues customers have so there is a record. There is not one issue linked to my account from what I have been told by store officials.

I do expect to further discuss this matter with Menards and come to a mutual agreement regarding a partial refund in lieu of the time I’ve wasted tracking these issues and following up, making unnecessary trips to the store, my scratched window well, and the atrocious customer experience I encountered at Menards in Richfield, MN.


Brandon February 11, 2014 at 2:53 pm

I am a former employee for Menards. First off when employed for Menards I was treated terrible by my managers whenever it was a busy day and there were no carts in the store (I was a carry-out) and I was the only one scheduled cause the managers had no clue how to honor anyone’s schedules/off requests. I even was charged out of my hard earned money for a carry out radio that was broken in a week where I didn’t even work. Now on top of all of this, I live in Milwaukee and still have not recieved my 2013 W-2. I called corporate and they told me they were sent out the week of January 24th. Now seeing as corporate is in Eau Claire and I am in Milwaukee, it should have been here the next day. I called the payroll section and got ahold of some very uncooperative ladies who then told me they would re send it out at the end of the month instead of doing right then and there. Overall Menards is a terrible corporation and absolutely awful to it’s employees and former employees


Branden March 26, 2014 at 1:20 pm

I am also a carry-out for Menards, it is so un organized with everything. Carry-outs do all the work, even what it specifically says that we are not supposed to do. In my store carry-out is the lowest of the low, untill you work for over 8 months then maybe you can gain some ground. When i was new i was threatend so many times about loosing points and being terminated for whatever reason. I get 7.25/9.25 an hour and i do multiple jobs, from being a cashier while carry-out, working for recieving, doing returns, and cleaning outside/fertilizing, whilst having to bring in rail carts to the location needed, regular carts, and doing carry-outs. not everyday is terrible or busy anymore, ^that was when i would be thee only carry-out on duty on a saturday, they must have thought i was an One Man Army? Thank goodness we have more carry-outs now, but I still cant wait to leave this job behind me, felt like i should’ve earned more money working that hard doing multiple jobs.


Pantaleon Cumigad February 8, 2014 at 1:21 pm

I purchased a snow blower last December 8, 2014 at Richfield, MN Menards with the amount of $499.00. I only used once since then coz while using it just died and the Menards Richfield told me to bring to Carpenters Small Engine at St. Paul 30-45 minutes away from my house. And the shop told me that it is a low compressor and they been calling the manufacturer but never get any return call from them, and it’s been two weeks since then. How can a new snow thrower has a low compressor. I went to Menards Richfield again yesterday if they can help me regarding this And talked to Lisa the second time, the manager from that section and she brings me to the customer service but I got no answers from them. That’s why I purchased a expensive snowblower so that I dont have a problem this winter time but this giving me a stress, my blood pressure always goes up. I hope you can HELP with one…I’m not paying surcharges and etc for nothing. I hope I can hold off also the payment before they fix that would be nice…please call me with regards with this one if you have any solution…my number is 612-226-XXXX. Thanks and I hope you have a good customer service at Richfield, Menards.


Amber Toone February 6, 2014 at 10:26 am

To whom this May Concern,

I wanted to make a compliant about a purchase I made from Menard’s in Avon,IN, I purchased a counter top because I am adding cabinets to my kitchen which were also purchased from Menards which was also not a good experience but at least I did receive the item after sitting at the store for close to 2 hours waiting for the cabinet to be loaded into my truck. Once they did load the cabinets into my truck they apologized and advised me they had a sale on doors is what caused the 1.5 hour delay to have the cabinet placed in my car. To my major complaint on the counter toped that I purchased that I was advised was in the store in January and went to the store on February 3rd with the carpenter who is installing the cabinet and counter where I made another large purchase on the items that were needed for the install. After making the purchase I wanted to pick of the counter so I was instructed to drive to the back of the store directed to a gate where for about 20 minutes no one even assisted me, finally a guy came to assist but was unable to find the counter top after a while of looking I advised that I could return to the store later to pick up the counter after about 3 hours I returned and the counter top was still not available. After speaking with a manager I was insured that I would have the counter top on February the 4th but to call before coming to make sure it would be ready for pick up on February 4th when I did so where I spoke with a store supervisor who advised dm that deliveries are made to the store from 5am-10pm and it could be there anytime throughout the day but she would have someone call as soon as the counter arrived. I never received the call on the 4th in fact on the 5th I called back in to the store where I was advised the weather could have played a delay in the delivery the day before but the manager of the counter department would email someone at the distribution center in Terra Haute,IN, to make sure my counter was put on a truck for urgent delivery and he would email me with any updates. Well today the 6th still no counter I called and spoke with an assistant store manager who advised the counter is assigned to a pallet at the DC but he was just not sure when it would be assigned to a truck for delivery and hopefully with the next day or two it would be there. I feel this is beyond unprofessional and the customer service has been terrible. It’s really sad and unfortunate because poor experiences like this are reasons companies loose customers. Customer service should be number one the experience did upset me but if I would have been treated differently about it maybe I would not be as bad. I was treated as if I’m bothering the store about a purchase I made or even as if it’s my fault the counter was lost.

Amber T.


Andrea February 5, 2014 at 3:44 pm

I have had the absolute worst experience with Menards customer service! I have to email back and forth with people that don’t understand what I’m trying to tell them because they were emailing each other, we can’t talk over the phone there is no direct line to talk to a customer service representative at Menards! I ordered online to be shipped to my home a $269 doghouse the money came off of my Menards Big Card but the receipt is not on the website so I’m paying for something that I’m not getting! None of that employees are smart enough to help me figure it out or they just don’t care to help me figure it out! I also at the same time made a separate order for a $68 dog crate and for a $31 dog crate mat and it was all to be shipped to my home as well and lo and behold, somehow part of it decided to ship to the store and the closest store to me is an hour and a half away! I’m not driving an hour and a half away for $31 dog crate! So once again I emailed the customer service representatives to try and get some help a lady emailed me back and said that she would cancel my order but that she must cancel my entire order because she could not just cancel one thing off of it, okay fine. So the next day I replace my order for the same exact things and this time made positive they were to be shipped to my home put in my card number placed my order and thought everything would be just fine! Then a couple days later I get onto my account to check and see where everything is at when it’s coming make sure everything is fine because I’ve had so many problems, and guess what the lady only canceled the dog crate mat off of my order! So now I have two dog crates coming that were worth $68 apiece one crate mat and I paid for a doghouse that nobody seems to know where it’s at or has any idea what is going on with that order! so I spent over $400 and Walmart only has recollection of two $68 product’s of which I only wanted one and a $31 product that I only wanted one of! Thank you Menards! After I get this shitty mess figured out I will absolutely never buy anything from you again this is the worst customer service experience I have had in my 25 years of life this is absolutely ridiculous you have lost a very loyal customer!


Madeline Whittle February 3, 2014 at 1:46 pm

Dear CEO,

I am writing to let you know of my shopping experience that my daughter, her family, my husband and myself had at the Chillicothe, OH Menards. We are in the finishing stages of building our house and have used Menards for several of the purchasing items in this building process. Normally we use the Menards in Dayton, but on Sunday, Feb. 2, we decided to go to Menards in Chillicothe since we were in the area. We had made a prior purchase of interior doors and once home realized that they had given us the wrong size on four of the doors. On Feb. 2 we loaded the four doors on the trailer and proceeded to return them to Chillicothe, OH Menards. When we arrived we were told that we would need to go to the department that handles doors and they would help us with a pick up slip with the correct doors on it. The man in the door department helped us get a pick up slip with the correct doors on it and he then told us we could finish our shopping and at checkout they would exchange the doors for us. We then spent the next 3 hrs loading two flatbeds and three carts with items that we needed. In the checkout line we proceeded to tell the casher about the exchange that needed to be made and gave them the pick up slip. The cashier then told us we had to make our exchange at customer service which was at the front of the store. At this point we had to move the 5 carts/flatbeds that we had out of the checkout line and off to the side where my three grandkids, my husband and I were left to watch over things. Once at customer service my daughter and her husband were told they could not simple exchange the doors. They were told they had to buy the new doors and then they had to take the wrong doors around to the back of the store and the employees would remove the wrong doors, load the correct doors, and give them a pink slip for the store credit on the wrong doors. At this point my daughter came back to where we all parked the carts and my son-in-law drove around to the back to switch the doors, which turned out to be quite a fiasco that took about 45 mins. due to the fact that he was first not given a pink slip, so he had to go back and then they forgot to sign the pink slip so he had to go back again. Throughout this process none of the employees offered to help make this process easier for him. During the 45 mins we were waiting inside the store my daughter was approached by Bill Nelson who told her that his manager (which was a lie because we learned later he was the highest manager there that day) was watching us on the surveillance camera and they needed us to move because we were blocking the candy display. My daughter told him that no matter where we moved we would be blocking something, and that her husband was returning doors and when he returned we would move. Bill said so are you refusing to move. My daughter then explained that we would be happy to move when her husband returned and that if he was going to force her to move she would have to leave the 5 carts of merchandise that we were planning on purchasing and leave the store. Bill was very rude, disrespectful, and not concerned about the horrible experience we were having in his store. It should never have taken 45 mins to return four doors…but after approx 30 mins my daughter decided to begin the check out process expecting her husband to return any moment. We ended up checking out and having to suspend the transaction to wait for the pink slip that would allow us to use the store credit for the doors. When my son-in-law returned with the pink slip we went to a registered where he was told he had to have the original receipts in addition to the pink slip resulting in a trip back out to the car. Once all of the receipts and pink slips were present for the cashier they could not figure out how to make the exchange. The cashier went to Bill Nelson, who was sitting at the managerial desks, to ask for help in making the exchange. I don’t know if his disinterest was because of the earlier interaction Bill had with my daughter but he simply was not helpful at all in helping the cashier figure out how to make the exchange. Two other cashier tried to help figure out how to make the transaction which resulted in several calls to the loading area trying to get the correct sku numbers, which should have been on the pink slip to start with! My son-in-law who is a dentist and runs his own business went to Bill Nelson to discuss the dysfunctional return process, his rude behavior with my daughter, and the fact that his employees needed help and he was just sitting there. Bill did nothing to de-escalate or buffer what was happening. Bill in a raised voice began to tell my son-in-law that he had done nothing wrong and that he really didn’t care if we purchased the items today or ever came back to the store. After Bills embarassing display of unprofessional immaturity he walk to the end of the cash registers and proceeded to talk with one of the other cashiers and just watched as our cashier continued to figure out how to exchange the doors. The doors eventually did get exchanged and we left the store feeling very insulted and abused by the assistant manager Bill Nelson.

In the process of building our house we have been patrons of Lowes, Home Depot, Carters, Menards and several other home improvement stores and by far Menards in Chillicothe has been our worst experience. The staff at this store didn’t seem to know the stores procedures and policies resulting in misinformation and confusion for us the customer.

Not once did Bill Nelson apologize for the mistakes and the horrible shopping experience we were having. Not once did he use a calm manner to help de-escalate this awful experience. Bill just kept arguing that he did nothing wrong! During this process we even had another patron come to us and say I sure wouldn’t spend my money here if I were being treated like that!! So not only were we effected by the method Bill used to handle the situation but so were the other customers that had to witness his unprofessional behavior. Sunday we spent approx $1600 at the Menards in Chillicothe and have spend thousands in the months prior to this date. Is this customer service? Is Bill Nelson representative of all of your Menards managers? People have a choice of where they spend their money and after the way we were treated I am not interested in supporting Menards with my patronage.

Madeline Whittle


Larry Theisen February 1, 2014 at 2:42 pm

I’m gathering info. from the you and a number of other retailers that sell hardwood floor boards from 3/8th’s” to 3/4th”. The reason, I think that I’ve come up with a tool that would help installers to install the wood floors. This tool would be easier on both the back and shoulders, lighter to use and less expensive to operate.

My inquire is the # of square feet sold from the menards cooperation in 2012.

The reason, I need to know even if it’s worth pursuing.

Thank You Mr. John Menard Jr. for your cooperation on my request.

I’ll be awaiting your response.

Thanks again

Larry T


Priscilla February 1, 2014 at 1:15 pm

My Fiance, purchased a ATV with Snow plow for my Father who is close to 80 yrs old. We talked to the Manager, in that department and he purchased it for my Father as he didn’t want my Father to keep using the snow thrower. The Sales Manager, sold us the demo one on the floor which had 2 miles on it from bringing in and out of the store at night. Imen, the Dept Manager, assured us that it would be serviced and all would be in perfect working order. The first time used, it wouldn’t start. After numerous attempts. we called the store and the Manager, came out to the house himself. He said, he didn’t normally do this but did as a courtesy. After a while, he disovered that there was water in the carb. He replaced the fuel filter and after additional gas was put in, it started up. Now keep in mind, it still had not been used because the snow storm passed and my Father had already cleaned up the driveway so it sat in the garage awaiting the next snow storm. The next storm arrived, when my Father attempted to lower the plow- it wouldn’t go up or down??? It was completely frayed and the Store Manager, Imen again came out and was dumbfounded as he said that it was suppose to have been completely serviced over. He had never seen anything like this and ordered a new one and again, another week passed and the Dept Manager replaced.I had also verified with the Dept Manager, that I believed the unit needed to go into the shop as clearly it was not serviced! I informed him that no matter how much snow, half inch, the tires would just spin and spin. He said that his car does the same and my response was that we didn’t purchase a car but a ATV with a snow plow, for a reason, to plow snow and if this couldn’t handle snow then Customers should be warned ahead of time. Why would you put it in the front of the store with a plow and it doesn’t plow? He recommended adding sand bags, so we did, making sure NOT to exceed the weight limit. So agaain, my folks have been waiting and again, it has been in a garage and a snow storm hits and there it is, again the unit that holds the snow plow BROKE! Simply snap, how many hours used on unit in less than 3 months? approx less than a hr, actual time in snow? Less then 30 mins! This unit has been sitting in the garage, more then it has ever seen snow! Now my folks who are in their 80’s, will be hit again, my father had to use the snow thrower and they are expected to get another 12 inches of snow and this worthless machine, should be removed from States that have snow! They shouldn’t inform folks that it works for snow as it clearly doesn’t. They shouldn’t take advantage of the kindness of us as we are out of state and as a gift my folks are so embarrassed to tell us. If it wasn’t for my Daughter, I would have no idea but the Service Co, straight up said that the warranty is useless. Menards, remove the product, it doesn’t work and actually have folks who know what they are selling. Don’t tell us you serviced it when the fuel filter was never changed, the unit that lifts the plow was frayed! How was this serviced? No help from Menards! Just the run around. This isn’t cheap, 3000.00 isn’t cheap. I am waiting for the Corp office, we are done playing games as time goes bye. This machine has seen less snow, then it did when it was a display as a display,it actually sat outside and was driven in each night. How can you sell something like this and try and tell me that your Mustang tires spin or 4 wheel drives spin, you can’t even compare a 4 wheel drive or a automobile and or truck with this.


laurie January 31, 2014 at 2:06 pm

i know this is going to be a totally different then the rest of post ,but isn’t it in your policy as a manager you are not supposed to date someone in your department? well it’s going on in the danville illinois menards


jojo May 7, 2014 at 5:09 pm

omg very well said. I had the same crap going in elkhorn Menards in Nebraska. they all dated and the dept manager told me not to tell anyone or he would be upset. what kinda idiot does that and expect everyone to be on his side. and i cought the 2nd gm making out with a Dept manager once but didn’t say nothing because i didn’t want to be fired.


dwayne tinsley January 23, 2014 at 4:14 pm

I went to Menards to exchange a lock that I purchased. Only needed a different color. The employee behind the counter was going to do the exchange when it wouldn’t scan she called another person to swipe his card to allow it to happen. He then took my items and started questioning me like I had stole the item. He then told me he wasn’t giving me a return and he was keeping my items. They then proceeded to tell me I need to calm down and the cops were going to be called. The security team came out and told them that I walked in with the items and they still said I stole them and would let cooperate take care of it. So my $1000 dollar door I bought from mernards has a $6 dollar lock in till I get my lock back. I also found the receipt and went back they will get in touch


Walter Schwager January 22, 2014 at 10:20 pm

Yesterday I placed an order for an in-stock item. I was informed that the order could be picked up at the store today. My wife and I stopped by the store to pick-up the order and was told that we had to go to location at the south end of the store by the service desk person. Went to that end of the store and found nothing that looked like it could be the place. Asked another employee and was told the pick-up location was on the west side of the store. This person took me there, a cold location, and he found the item.

I was very upset. I paid for someone to pull the item for me to pick up. I was charged for this convenience. It would have been easier to go get the item off the shelf myself. I am disabled, in a wheelchair and my wife has heart problems and also suffers from severe arthritis. We are not young.

There were no directions on the “Pickup” email telling us where to pick-up the merchandise and then your employee sent me on a circuitous route to get the item. Hardly convenient. Not worth the extra charge for someone to get the item so it would be easier for us to shop at Menards.

We were refunded the service charge. This was little recompense for our inconvenience. Ordering online at Menards for store pickup is not any convenience and we will not order for store pickup again.

At the least you need to put the location of the pickup point on the email notice and on the site so people can decide if this store pickup is a real convenience.

We also purchased several other items while we were at the store to make this pickup that we would not have otherwise made.

The store pickup was a benefit to Menards but not to me.

We like your store but this was a horrible experience.


Marilyn Potter January 22, 2014 at 5:03 pm

Menards is nothing but a huge corporation that is money oriented. I purchased a product online for in-store pickup. Menards is so awful at their jobs and customer service that they, 1) charged my card a total of four times, causing over draft fees on my bank and causing me to hav no money to live off of! I’ve had to park my car because I have no money for gas and I eat one package of noodles a day to get me by. 2) I received an email saying my product was ready to be picked up, when I have it already..Not only are the workers at Menards the biggest morons I’ve ever met, but they don’t even care about the customers that allow them to be a business. It makes me so sad and this entire situation has made my life that much worse. Thanks Menards.


Tracy Reitmann January 16, 2014 at 2:58 pm

Well from glancing at the majority of the comments here, mine might be shocking to some people – Menards made me a lifelong customer because they recently did something that was not only unexpected, but was totally unselfish, and they had to go beyond information given to them to accomplish it. Let me tell you what.

There’s only my young son and I in our household and he’s old enough now that he noticed that I never have any presents under the Christmas tree to open Christmas morning. Between the economy, a job I haven’t had a raise at for the last several years, and growing expenses of my son, gifts this year were really really tight – took everything I had in savings to buy him a few presents. But remembering my son’s comment about feeling bad I never have anything to open, I purchased a pair of Dancing Water Speakers from Menards to be from my son to me. He was so cute wrapping the box, making me stay out of the bedroom while he wrapped it. He was so proud giving me the present Christmas morning, and I felt…well it was pretty special. I opened the box and he started to help me hook them up. I then discovered it was defective – there wasn’t any liquid in the speakers. I thought its ok, I’ll call around Menards and exchange them. Problem was no one had any left – it was one of those seasonal bulk purchases and when they were out, they were out. I returned the defective speakers, was refunded the money, but was upset about the whole thing.

Normally it would have been ok…no big deal, but it was Christmas, the first time my son gave me a present, first time I’ve ever had anything under the tree to unwrap (long story but its just been he and I his whole life), and I was more disappointed than expected due to circumstances. So I did what a lot of people do when things go wrong – I posted a complaint with Menards under the product.

But that wasn’t the end of the story. Last Monday night after getting home from work there was a FedEx box on my doorstep…with a brand new pair of Dancing Water speakers…from Menards’ corporate office! My son said Menards must have one of Santa’s elves working for them because he (or she) was able to make a new pair of speakers for me. I’m thoroughly in awe and incredibly impressed, they DO read the comments/complaints, and that someone not only took the time to find another pair of speakers (somewhere) but they researched to find my address (because I didn’t put it in my comment).

It was one of the most unselfish things I’ve ever had happen to me, and by a corporation to boot. It made my night/week/year and turned me into lifelong Menards customer. Can any of you picture one of the big boxes doing something like that? Never!

Whoever the magic Menards elf is, thank you SO much…it brought tears, good ones, and its something I and my son will never forget.


P. Berglund January 13, 2014 at 8:27 pm

I ordered vanity tops on a Sunday and was charged $79.00 for delivery (see paragraph below). On Tuesday I found out the person who was suppose to install them for me could not so I went back to Menards to cancel the order. The vanity tops had not been shipped to the store yet but I was charged a 25% restocking fee which came to $450.00. I will never never ever shop at Menards again. They can charge me $450.00 but in the long run they will be losing a lot more than that.


Larry taylor January 12, 2014 at 7:43 am

After 4 months still waiting order kitchen cab. In sept. 20 2013 .theycome in on time but was short one cab. Called order one more after they say they did not complete the order came in in late nov.but noback was order for the was a island cab. So talked to them again they say they order the panel for the back we’ll in dec it came in it was wrong would not work. So order it again but after 3 weeks they say forgot to order the back .now it jan 12 2014 still waiting send letter to menards home office no under line no help.evansville menards store many.was also no help.last time I deal with a store with no all they don’t care .still waiting4 months . Menards people must blow pay and not skilled. Larry


Dave Weir January 7, 2014 at 11:42 am

Menards should be ashamed of it’s leadership in place in their stores within the Midwest. During the recent snow storm and subzero temps in the region, numerous counties have travel restrictions in place. Despite these restrictions, Menards has bullied and intimidated their employees to make them feel their jobs are in jeopardy if they adhere to the restrictions and not attempt to go to work. Menards should be held accountable for any ticketed violations, property damage, emergency costs and even loss of life attributed to their corporate greed and utter disregard for the safety of their employees!


Jeannine Lake January 6, 2014 at 6:27 pm

Grandma Betty’s Ice Cream Shop
Elite Media Group (The Good News – a minority and religious-based newspaper)
1612 W. University Ave. Muncie, IN 47303
From February 2013 until now, I ran and operated two businesses. I was gainfully employed and have presented evidence from tax forms 2012 for Grandma Betty’s and Elite Media Group.
I was struck in the head by an employee of Menards on the left side in Febrary 2013. This occurred as I was helping put items in the back of my trunk. He put a few things in, and I did too. As my head was still inside, however, he slammed the trunk down on me, causing tremendous pain on the left side of my head! It hurt immediately and I began crying as the the young man (who appeared to be somewhat limited in his cognitive skills) quickly apologized. I immediately asked if I could speak to a manager at Menards and left all of my information there. I told them I was going to the doctor and a lady at the desk said someone would contact me. However, no one called me back – not once, even to see how I was doing.
The company was reckless and negligent in its handling of the situation from the start, but since I was injured, I did not choose to focus my energies on trying to get them to accept liability: I simply sought and received medical care at US Healthworks in Muncie, Indiana.
They did some testing that day and said that I likely had a concussion. I was given a medical slip to be off work for three days and was advised to limit time on the computer and television as well as phone use.
I tried to return to work on the following Monday, but still did not feel well, so I took the next few weeks off to recover. My balance was off, I often felt dizzy and nauseated and the only time these symptoms decreased or would go away was when I lay in a dark room with no music and no sound. I also had an eye patch and ear plugs to help my brain settle down as I became jumpy and nervous at any bright lights and noise.
After a few weeks, I was still having trouble with pain and focus related to the injury at the Menards store. I wanted to seek further medical treatment and called back to Menards to see if they would help me pay the bills that I had and also any future bills related to the injury.
I was told there was no record of any such incident surrounding my injury at the Muncie store. I then called back about once a month through October 2013 and left messages for someone to call me back, to no avail. One time, in June, a manager did say that it was “too late to do anything even if something had happened.”
THE ONLY RESPONSE I did receive finally came in November 2013 when I finally got desperate and called the CEO of Menards’ office and got in touch with his secretary. I told her the whole story and suddenly, the insurance company called me back.
Even then, after making a few initial calls to the store, Mrs. Karen Stephens called me back and said “no one remembers anything like that happening, so we are denying any liability and therefore denying the claim.”
I told Mrs. Karen Stevens that I was tired of getting the run-around from Menards and that I would go to the store myself and find the employee who hit me on the head. I also called the store and described the young man who hit me and asked if there was someone like that still working there. I was told that, yes, there was someone of that description and I asked when he was working next. They declined to give me that information, and I hung up.
I was determined at that point to try and go talk to the employee, when suddenly, I got a call from Mrs. Stephens stating that yes, the man did remember me – he just apparently did not report the incident because he did not want to lose his job and get in trouble. I also had told Mrs. Karen Stephens during my initial call to her that in the summer of 2013, I had hit my head again while breaking a piece of wood at my house. (I was trying to break off a 2-3-inch limb in a tree to use for firewood and the limb came off above my head and hit me in the left side where I had already sustained a concussion 6 months prior from the Menards incident).
Regarding loss of wages related to the Menards incident:
I initially was given 3 days off work by the doctor at US Healthworks. Since I own my own businesses, I am always working. During that time, I estimate that I had a loss of $500 for both Elite Media Group and Grandma Betty’s Ice Cream Shop.
Between the periods of February-May 2013, I lost a total of 38 days off from work and did not function well when I did work. I had repeated dizzy spells, felt nauseated for months and began having headaches (none of which I had before). Any number of clients at both businesses can tell you that I had to close my shop and cease business during those months. I often would have to post signs saying “closed due to illness” and will give you witnesses phone numbers, names and contact information anytime if needed as I have a host of people who know about this injury.
I estimate that between February and May 2013, I lost an estimated $6,333 in wages. This does not include any monies that my business would have made during those days when I closed or had to leave work early. Some days when I did remain open, my sons, Charles Lake and Layton Lake, as well as my husband, Aaron W. Lake, had to help me with my businesses. In total, the wages lost from this injury are $6,833.
I would like to settle this case, which is tremendously fraught with neglect, mistreatment and I dare say RACISM and DISCRIMINATION, which I honestly did not want to bring up, but considering I am an African-American and considering the way I was treated, it certainly makes one wonder?
And while Menards does have some customers that are minorities, it seems to me that most of the staff, administrators and customer base of Menards are white males.
I honestly pray my race has nothing to do with the TERRIBLE way I was treated and am still being maligned, marginalized and disregarded by your insurance company. However, if that is indeed the case and if I can provide evidence of such (which I am going to now seek), I am considering contacting my friends at the Muncie NAACP branch to discuss a civil lawsuit that will focus on discrimination of my civil rights by Menards.
I am an upstanding member of the black community and the community at large in Muncie, and have been since I came here as a student in 1987. And since many of my customers and readers of The Good News (Elite Media Group) know that I suffered a concussion at Menards, I am sure they would support me in any upcoming civil matters.
Since I did not hear back from Menards and since they denied any liability and refused to pay any related medical bills, I tried to handle the situation as best I could and followed orders to just rest up. I chose not to go to the doctor as I probably should have and in retrospect, that was not the best decision, especially in light of the neglectful manner that I have been treated by Menards.


P. Berglund January 5, 2014 at 5:46 pm

I spent $1839.00 on vanity tops at Menards. I asked for delivery since I have no way to get them home. I was then charged another $79.00 for delivery. I almost said to forget the whole thing and I’d go to Lowes. ( I get free delivery there). But I had spent so much time with the sales guy getting everything entered on the computer that I didn’t want to have to start all over again. I will probably still shop at Menards but I will never buy anything there that has to be delivered so the only business they’ll get from me is small stuff that I can carry unless I get a refund on the delivery fee. It’s ridiculous to charge someone a delivery fee when they spend a large amount.


Mike Schwartze January 3, 2014 at 11:25 am

I am trying to apply for a position at the new store in Manchester Mo.
could someone please give me some directions on doing that.
I am a CKD since 1996


Teresa Blazek December 19, 2013 at 8:24 pm

VERY TACKY MENARDS!!! Wow what gives?? I purchased 2 Swann Surveillance wireless camera’s from you 12/07/2010 actual bank transaction day 12/08/2010 from and used a visa debit with the last 4 digits of 5768. I did not use these items and decided to give them to my daughter around thanksgiving time this year because we were moving and we never used them. They opened one and it works great the other one where the wires connect to the main box the wires do not stay in they keep sliding out. They attempted to take it to our local menards store on the southside of town. When they explained to the guest service clerk how they obtained it and how it doesnt work and they wanted a new one because they are very pleased with the one they have, the store clerk asked her was she on the east side of town because one just like that was missing from the east side store. REALLY?? One JUST like that one??? REALLY?? I had to call corporate to give them as much information as I could to try to get answers to the transaction to prove my daughter did not steal this item and that I bought it legitimatly well Adam got all the info he needed but must have been too close to closing time because we have to call back the next day for any information. In the mean time the clerk will not give us our broken item back and took a copy of my daughters ID and we have to wait until corporate gets back with the info on the actual transaction. That is the only ONLY item I have ever bought from how hard can it be to type in my name and address to find it should be the only transaction made by Teresa Blazek using Visa card with 5768 last 4 digits at the address that I had provided even giving the day of the transaction?? Adam even got the sku number from the clerk instead of keeping me informed as he said he would do so instead he cohoarted with the clerk at the store and assumed us to be thieves??? Is this how you work?? Customers are theives until they prove other wise? How is it they can ask my daughter if she was at the east side store today when any footage of that day should have her in it?? How can you just automatically say she is a thief when I promise you if your workers are honest and legitimate they will find I bought that camera as I stated. Your clerk was very tacky and immature to be a person in that position because automatically she not only accused my daughter of being a thief but a liar that it was bought online! She said those were not an item for online and again if your workers are honest they will see I DID purchase 2 of THAT CAMERA on I paid for a total of 2 with shipping 186.18 they were 79.99 everything adds up but my daughter is still a theif and we are liars??? But I can also go to my bank in the morning and get the card number that I had at the time as well to verify this transaction which i plan to do so and prove WE ARE NOT THIEVES!!!! VERY TACKY MENARDS!!!!


lisa griffiths December 17, 2013 at 1:59 pm

I just want to say that I have never been so happy. This year was especially hard because my parents have passed and cannot enjoy my baby daughter Lizzy. So my husband and I wanted a particular tree that was nontraditional for the holidays to start a new holiday tradition. We were assisted by a wonderful Menards worker named Garrett who works in the store in Hammond, IN on Columbus Ave. He helped us find the tree of our dreams …only for it to be a sold out discontinued model. We were so disappointed. However we told him we would be back next week to look for another tree… if we even had one. We went back the following week with our new born baby. To our surprise Garrett had scoured the whole store and found the last tree for us. I just want you to know what a dedicated employee you have on your team. He moved mountains of stock so we could enjoy Christmas. Thanks and blessings, Lisa Griffiths


William docherty December 9, 2013 at 9:30 pm

I went to the menards store in Grand Rapids mi to buy a gal of tinted paint,the employee who tinted the paint did not put the lid on the can right after tinting the paint. The lid came off in my car a $ 54.000 2013 RAM quad cab that was four months old it did $ 7.000 in damage the manager of the store told me not to worry they would turn it over to their insurance co. There insurance co passed me around for over two months before telling me they were denying my clam and to fix it myself. They were the rudest people I’ve ever met in my life . I’ve tried to contact menards but no one will speak to me. Now I’m left with $ 7.000 in damages to my car because menards employee didn’t do their job right.


CorpAvenger December 13, 2013 at 1:15 pm

If corporate/management won’t do the right thing…go back to a poorly paid associate, get your recorder/cell phone in your pocket, then get them to say something that you can use. There are sooooo many legalities and stipulations that retail employees are to adhere to, yet saying just the wrong thing COULD end up resulting in a justifiable lawsuit. Or, to keep the manager from losing his job, you can offer to not take them to court for a replacement light bulb, fixing your truck, or whatever much cheaper, much easier task you are asking them to do. I’ve worked all over town and in my time I’ve been trained how to keep customers from gaining the upper hand. It’s done by creating the illusion that consumers have no rights, are not protected and the company is actually the one who is always right. It’s deception. Consumers are protected. The people have the rights and sure, the companies have the lawyers, but those lawyers charge way too much an hour to make it worth your $45 paint or $200 saw.

To quote Shakespeare, “if love be rough with you, be rough with love.” If dirtbags like John Menard are going to take advantage of us, then it’s time we return the favor. Know your rights, know what they can legally do and not do, and you won’t have to worry about trouble there again. Unless of course you’re trying to find an item…then just go to Lowe’s!


Kim December 9, 2013 at 2:24 pm

I had a recent experience at Menards. I was going to by an electronic fireplace, and they were out of stock. I couldn’t get a raincheck because they said that it was in their ad as limit quantities. but yet there was not signs that were up. I asked if they could substitute a like item. That is against their policy also. I even wrote corporate, and got same thing.

They Ofallon IL store manager even told me that that I was trying to take advantage of them. Really, offering a substitute on a like item is taking advantage? So, If we by items on sale, is everyone taking advantage?


Sue December 9, 2013 at 7:36 am

Well, I had the epitome of customer service (NOT) over the weekend! Husband ran in to the Avon, IN Menards for 2 bags of IceMelt. Of course, the staff runs whenever they see anyone looking for a product. After 10 minutes, husband went to the checkout counter and asked where the IceMelt was. Checkout clerk said that it could be paid for at that register ($21.38) which the husband did. Checkout clerk asked husband if he needed help loading two 50 lb. bags of IceMelt. Husband said that he thought he could manage. IceMelt was in the area beyond the register, but before the exit door. Husband proceeds (with the receipt in hand) to (himself) load 2 bags of IceMelt. Before proceeding, he checked the label to see if compatible with concrete (it was not, and, of course, no other IceMelt was available in that area). Husband approached another Menards worker in the immediate area and explained that the IceMelt would not work on concrete and that he did not want the product. The Menards worker instructed my husband to put the two 50 lb bags back on the shelf (lift 3 and 4) and go back to the garden area (the one that houses all the flowers in the summer, etc — effectively “closed” for the winter) and get the IceMelt that would work on concrete. Husband did so — another 50 lb lift (lift #5). Note: He only got one bag this time — was getting a little skeptical at this time — also getting tired of lifting (60 something person — great shape, but come on — REALLY, must we do all of YOUR WORK, MENARDS?). Husband proceeds to take one bag of IceMelt, and receipt to the return counter — waited in line (2 lines, 6 customers deep) to make the exchange and get approximately 8 dollars back — this IceMelt was a little more expensive. By the time he got to the Return Clerk, he was questioned about “where was the 2 bags?” and “who told you to do what you did?” — Of course, the Menards worker was no where to be found. At that point, the Return Clerk turned my husband over to Security for “Shoplifting” and had to review the tape. I came on to the scene after 40 minutes of waiting in the car (20 degrees out). My husband explained that they were reviewing the tape for “Shoplifting” at which point I loudly demanded to see the Store Manager. The “Loss Prevention” representative then came out of his hiding place and announced in a rather loud voice in front of all of the staff and customers (return area) that I had to immediately leave the store and that my husband was under suspicion for shoplifting. I was reluctant to leave, but did so. Remained outside until my husband asked the “Loss Prevention” representative if the tape confirmed everything that he (husband) had explained. Loss Prevention representative admitted (quietly after being asked twice), that it did (Imagine that). No apologies, no nothing.

My husband did tell the staff, “Don’t you EVER talk to my wife in that manner again.” I immediately made a call to the Corporate Menards and left a message. And, 4.5 hours after the incident, we called the “Security Company” about the scenario — at which time we received a bunch of double talk about “I don’t know why you are sooo upset.

Bottom line, if “Loss Prevention” was really “Loss Prevention”, I think I’d be more concerned about a major BACK INJURY from Menards MAKING your customers load and unload their 50 lb product than about an unsubstantiated accusation of shoplifting to the tune of $8 and a bag of IceMelt. Gee, I wonder what I’d be paying attention to?

Needless to say, since I’m in customer service myself, I will tell everyone I know about my experience and watching my husband’s back health very closely in the next day.

Menards….remember, there are plenty of other stores wanting your business! It will be an IceMelt day in a very hot place before we patronize your store or chain of stores again!


Ann K December 4, 2013 at 9:48 am

Attn: CEO John Menard Jr. I’m a 77 year old lady who has shopped at Menards since your store near Anoka opened years ago, purchased many materials for projects on four houses over the years. I have not always been happy with Menards, especially the often poor quality building materials and the lack of personnel on the floor. Thanks to cell phones I now just call whatever dept, when the phone rings 3 employees come running! Finding things in your yards is the worst problem, especially when I have stood in line to pay for something, then gone to the yard only to find you’re all out of it. Then I have to go back into the store and stand in line again for a refund and if I had written a check they won’t give me my money back for up to 2 weeks! Well, we have put up with your problems for years because you had little competition. Guess what, we now have lots of other places to shop for the products you carry! I’m about done with you now – I never do Black Friday but last week I did for the first time ever.. I had waited for 2 years for a good buy on a kit of security surveillance cameras. It was a damp and cold day making my arthritis especially miserable but I walked in from the middle of your crowded Cambridge lot, all handicap spots were taken. The product was not on the shelf, a pleasant you man asked me to wait while he got it from overstock. Only then did I realize how long the checkout line was. I could barely walk back out to my vehicle after standing in line 55 MINUTES to pay. Finally I was home, happy to have finally secured what appeared to be quality merchandise. Then as I read the features on the box, the barely visible small white type reversed out of light yellow, I couldn’t believe my eyes – camera operating temps is +14F and up. I got online to find a mfr’s phone #, nothing on the box. When I reached Q-see tech assistant I said surely this is a mistake, it’s marked for INDOOR-OUTDOOR USE, temp range is a misprint? No, it was correct. I said why would you market this in MN or anywhere north of the border with Mexico? He replied we just sell to Menards, it’s up to them to sell where appropriate. I got so damned mad I was ready to explode. Called Rick, electrical dept mgr. He knew of the problem, said he had brought it up with mgrs but nothing changed. I told him toplainly mark products or shelf “Product not suitable for outdoor use.” He said the store mgr told him he couldn’t. Now I had to go back out into the cold, waste another 2 gallons of gas to return the item. They weren’t going to refund unless I went to my bank to secure a statement that my check had cleared! I waited around for Rick, talked to him again, asked him to have Menards buyers locate a suitable product for me and I expected a discount for all my problems caused by Menards. I’ve heard nothing back. Just think, had I not seen that hard to read limitation I could have paid someone a few hundred $ to crawl around in my attic insulation, drill holes, mount 4 cameras and do the setup, then have the cameras freeze and break! – and I’ll bet Menards would have refused me reimbursement for the labor! I can’t remember ever being so mad at a retailer and no one seems to really care! I want a personal reply from Mr John Menard Jr. Menards needs to clean up its act!


Caroline Ross December 2, 2013 at 3:38 pm

If you REALLY cared you would have someone for the customer to speak to. I het various stories and ambivalent treatment from the people in your stores. One says delivery in 7 days, the next says you have to order and pay for it before they can get it in ten days…then it is a special order and no refunds.. Once paid for then they say probably two weeks, then they amend it and say around 3 -4 weeks. Explained that I was having major surgery, needed the merchandise ( installing walk in shower). They say nothing they can do?? Great service??? You have to bring a mega phone to even get anyone to wait on you!


Amanda Davis December 1, 2013 at 5:48 pm

I went to the Menards in Clive/WDM looking for the 9 cubby storage cubicle the was in the three day ad. When I went to the desk in hardware, they told me they were sold out and could not give me a raincheck, which I understood. I then ask the man to see if any other stores had any left. He checked and informed me that the Ankeny store had some. Ankeny is 25 miles away but I was willing to go there with the guarantee that they had some. When I got to the Ankeny store, the man at the hardware desk told me they were all out. I proceeded to tell him that the other store told me they had some and that I drove 25 miles to get it. He seemed to not care. I asked him if there was anything he could do since I used gas to go and get the product. He said there was nothing he could do. I then went to customer service desk to see if they could help me. I waited for 15 minutes while 4 employees help one of their own co-workers to return some stuff he bought. I eventually left out of frustration.

I work in a well-known grocery store as a manager and know that we would do anything for our customers. I am frustrated that I drove 25 miles each way and left empty handed. I am also frustrated that 4 employees felt the need to help one their own co-workers instead of helping the line of customers that were piling up behind him. All I wanted was to be able to order the product at the price. This experience makes me want to never shop at your store again, and tell everyone that I know that they would be better off shopping somewhere else.


Julie Lindom November 30, 2013 at 5:06 pm

The Kenosha WI store has poor customer service. Dog beds were all piled in the same area. I saw a sign posted $12.99 and chose a dog bed directly under that sign. When I got to the register, it rang up as $16.99. I politely told the cashier that it was on sale for $12.99 . They sent someone to check on it. At first they tried to say it was a sale from earlier, I told them the sign was still up. Then they said there were 2 different types of dog beds. They still refused to give me that price even though the bed I choose was right under the $12.99 sign. I have spent thousands of dollars at Menards. I would think they would have better customer service to keep people happy -even for the little things. I ended up leaving and not getting anything – I had about $80.00 worth of other merchandise.


John G November 30, 2013 at 8:26 am

Closing on thanksgiving day to let your employees enjoy the day is why I shop Menards. Keep the family first is a policy all of today’s company’s should follow. Family before profit, grate job Menards


Gary Coffey November 30, 2013 at 6:24 am

Thanksgiving sale, Bloomington, Indiana
Live Smart infer red heaters on sale, would not honor add for very same heater because different box and upc #.Brand, Live Smart, 1000 sq ft, same pjcture on box as in the add, store personal bought out complete skid and theses were on sale, did not ring up at sale pricet and store manerger “Bob” would not honor add!
Have add and picture of actual item and fileing complaint with better busness bureau


Patsy November 30, 2013 at 5:50 am

First-Thank you for staying closed on Thanksgiving Day! It sadden me when greed takes over. I also want to mention I went to the Menards in Crest Hill, Il Black Friday morning.
I can’t say enough, I made a list of things I wanted. Much to my surprise, I got everything on my list. Menards was well stocked with Black Friday deals. The Crest Hill employees were the best. Staff was there and waiting to help and pleasant I might add.
Thanks for choosing family over dollars.


Gary Scott Law November 29, 2013 at 10:11 am


The store manager at Davenport told me I could not purchase items from the 6-hour sale via telephone by credit card and the reason why. I’m a regular customer who’s spent about $30,000 at Menard’s since 2009. This policy is not fair to your regular customers who can’t visit the store during these 6 hours.

At the least, the store manager should have allowed an employee to take the list of items I wanted and if they’re not sold out by the 12 pm deadline, then sell me those items for the sale price.

I can be reached at (815) 915-XXXX.

Gary Scott Law
Law Property Management
XXXX Michigan Avenue
Savanna, IL 61074


Joleen November 29, 2013 at 12:12 am

Thank you for not being open on Thanksgiving. I am a black Friday shopper and love it, but shopping on Thanksgiving is a disgrace. Thank you for putting family first and not the all mighty $.


Lisa November 27, 2013 at 3:06 pm

I am so happy to see that Menards is closed on Thanksgiving! This not only helps their employees to have a good Thanksgiving with their family, but discourages the rest of America from running out to get a bargain when they should be spending time with their families.


Barbara November 26, 2013 at 7:06 pm

“Dear Guest,
As a family-owned company, Menards believes that Thanksgiving is a time for togetherness. Which should be celebrated with all those we hold dear.With this in mind, we decided to remain closed on Thanksgiving Day so you, as well as our Team Members, can celebrate this joyous time with family and friends. They will open at 6 am Friday.” I LOVE THIS STORE. not only for it items , help and clean stores but have renewed my faith it a Bureaucrat wold. Pass this on to say thanks for caring. I posted this on facebook because your company has restored my faith in business. Thank you


Darcie Beckman November 25, 2013 at 2:54 pm

Kudos for taking a stand against the Thanksgiving shopping frenzy and for the value of family. Families are the foundation of society. The gift we want to purchase for our newly married daughter and her husband is on sale (cheap), if we shop on Thanksgiving Day. We will not, or any other day. We will drive a little farther and maybe pay a bit more, but we will patronize a store that puts value on family.

Thank you and God Bless.


Clayton Branch November 24, 2013 at 6:23 pm

I would be ashamed to even have my name on this store. Never have I bought such poor quality stuff and had such poor service. Even your manager did not care about service. What a Idiot. I will never darken you door ways again. Long live Lowes and Home Depot.
Like you on face book never. I know why you have such a turn over in help and unqualified and unskilled people. The Walmart of lumber yards. The Idea of Sucks would be a step up. I will pay twice the price for good service and materials. When I spent 2 hours in there to get junk and no way to return it why ever go back.


John Conners November 24, 2013 at 10:36 am

I have complained several times about your St. Joseph Missouri store. The manager and several of his assistants are totall asses. Commercial customers deserve better than the total BS that comes from some of the “so called” elite managers of that store. I will be taking my business to Lowes. Fuck Menards !


Barbara November 20, 2013 at 11:39 pm

I just read that your stores will be closed on Thanksgiving Day so you and your employees may spend the day home with their loved ones. If this is true, God bless you all for making this decision! I hope you all have a blessed Thanksgiving with your families!


Linda November 19, 2013 at 5:25 pm



Mark Beres November 12, 2013 at 2:38 pm

I have 2 lock patents for the construction industry who would I contact to see if you’d be interested in them


Anthony November 11, 2013 at 3:06 pm

To whom it may concern,
I would like to report workplace harassment that i have been a victim of at The Chillicothe, Ohio Menards.I began employment there in April of 2012, Saturday November the 9th was my last day. I could no longer take any more harassment from the Second Assistant General Manager (Bill).
Summer 2013: When i was working the outside yard, I was in receiving preparing to go to lunch. I knew my 2 managers were in the barn, I went out to the barn an Asst. GM Bill replies with “Get the f*** outta here! I’m having a f***ing meeting!” I found that majorly disrespecful. I and another team member left upset. I was extremely upset and went and talked to Teresa in HR. She persuaded me not to contact the Awareness line. She talked to Bill. Bill then called me up to his desk. Bill told me that “Anthony, you need to input “f***”, “S***”, and “D***” “into your daily vocabulary and get used to them”. He said he was unhappy that I wanted to fill out a paper on him. He said he found himself easy to approach. I found that hard to believe after just walking up to him and having him scream at me and another employee. Don the GM talked to Bill the following day but he continued to treat me bad & Disrespectfully. I could Never do anything right.
That is just one of the Several harassment’s I have encountered.
On Saturday the 9th, I was with a guest and preparing to walk back and take a quote to a guest. Bill tells me to wait. “The guest can wait.” wow. Hes really worried about making money for Menards.

Formal Menards Full time Sales Team Member for Chillicothe Ohio Menards


Pissed off Mom in Ohio November 7, 2013 at 10:41 pm

Mr. John Menard,
First things first if your guest think they were mistreated, they need to hear how one of your managers treated one of his staff members. I’m sending you this email to let you know how your manager Nick A. in your Lancaster Ohio store treated one of his emoloyees. LIKE S***!! My son had been employed w/your Lancaster Menards for 5 years, he was finally an assistant manager after bein told several different times when he applied for different manager positions some lame excuse of why he didnt get it, I myself think Nick was just
scared that JD could eventually take his job because more people that came into your
Lancaster store would hope that JD was working because he was always very helpful and
had a wonderful and friendly personality. JD had always been one who Nick would have
work in all other departments if they were short on help. Never complaining, just doin it in
hopes that it would help him to advance in any position. Well here is my complaint, JD was at work last week and heard that they had some shingles that wasnt sold and JD has his own house and just got married Sept 28th. I guess if that happens they will sell them at a discounted price. Well the salesman for that area gave JD a great deal on it and I guess that upset Nick. So he at this time is still upset with JD for what another salesman was selling them to him for. OK. Well JD is at wk and a new guy who has been there only 3 mths compared to JD’s 5 yrs was wking as well. JD was kidding w/this guy and said he would sell him something I cant remember what JD said it was now, but under the table, wink wink smiling at him because again JD was kidding about it, but the new guy didnt think he was so he went to Nick about it, almost sounds like a set up to me, wouldnt put it past Nick since for some reason he just has it out for JD. Well JD had been suspended for 3 days this wk M,T,W for wanting to buy the shingles at a great price, when he went back today Thurs., he worked his 10~3 was called into Nicks office and told he was fired for tryin to receive money under the table (sure I dont have the exact words but at this point and time who cares) my son was fired. He didnt even get a chance to tell him what really happened, Nick didnt want to hear it. Again this s*** came from someone who has only been there a few mths to JD’s 5yrs. Still sounds like he was set up to me. Then Nick went and told the other managers the lie that the other guy told him. I know that any true friend of JD’s managers or not know that he would never do nething like that. What is really sad about all this bulls*** is that JD gets f***ed out of his ISP and managers bonus that he has worked so hard for and w/all the s*** that he had to go thru w/a manager that promised him promotions and then turned around and lied to him by not givin him the promotions. Mr. Menard I truely hope you keep your eyes on Nick A. at your Lancaster Ohio Menards. He is a very heartless person. I hope everyone that knows JD Smith shows their disappointment of the firing of a very fine young man by no longer shopping at the “M ” word and shows their support to him by shopping at LOWES. I know I wont have to worry about JD finding a better job because your store lost a wonderful man but someone else is goin to gain a valuable worker.


Damon Lee November 7, 2013 at 5:39 pm

I have an issue with o e of your general managers and would like to discuss this issue with you for this is not the first time I have had an issue with this particular store . One would think that something as important as this should be handled by the CEO.


Patti Boocock November 5, 2013 at 9:04 pm

You have committed fraud by selling us a range as new when it wasn’t. You will hear more on this matter.


Antonia vanluinen October 30, 2013 at 8:41 pm

I have submitted a rebate form 4803 on August 4, 2013,, have not received the $84.94 but since you are a company of service as it said on the computer info, I expect it to come soon, please let me know, we shop a lot at Menards and later rebates send in have already send the money. Please reply. I dont know what website space means above., sorry
Sincerely. Antonia Vanluinen


USN vet October 27, 2013 at 8:56 am

I too am a veteran and appreciated the discount Menards USED to extend to vets. Guess I will take my business to Lowes and Home Depot in light of Menards no longer giving us a discount. Bad move…shame on you corporate.


Anthony D'Agostino October 24, 2013 at 11:41 am

I’ve been a loyal customer of your stores nationwide for 30 years. I’m a contractor that purchases between $10,000 and $50,000 worth of various materials annually from many different locations. I’ve been quite satisfied with my experiences over time, with some exceptions that were tolerable.
A recent experience that I’ve had at my local store in Long Grove, IL was particularly upsetting. Three different visits I was sold material that was presumed to be “out in the yard” that did not exist. It’s hard enough having to go outside for materials but to have to go back in to the cashier for reimbursement is not efficient for me. I’m not sure this is a problem that can be fixed but it really needs attention. I will move my business to Home Depot which is actually closer for me if this continues to happen. The inconvenience is multiplied in inclement weather.


DCB October 23, 2013 at 7:04 pm

Are you kidding me, charging a “PROCESSING FEE” to place an order online!? What world are you living in where you think that’s acceptable. I just changed my order to Lowes because of $1.40- Yes, $1.40 pisses me off. It’s not good enough that you get my business, when there’s so many stores out there, you have the nerve to charge a “PROCESSING FEE”. Seriously, who does that!?
You won’t get my business!


RANDY October 22, 2013 at 1:42 pm




a former employee October 8, 2013 at 10:33 pm

after reading everyones comments. I dont blame any of you ppl to b upset. you think u had it bad. try working for this hell hole ppl call a job. the behind the scenes at menards is crazy. if a customer got upset you wud b talked about negativity wise while the worker got the manager for you. the gms of the store are the same way. they dont care about you. they care about your mone. ive seen broken tvs go on the shelf, boxes and countless boxes of broken lightbulbs, ceiling fans go on the. all smaahed up from being dropped etc… gm or manager of department just says put it on the shelf. the is spencer ia store to so ppl be aware of the s*** hole of a store.


kim October 8, 2013 at 7:11 pm

the manager in the cedar falls named kyle conley was rude to me during my purchase i will never shop at that store ever again!


John Mundt October 8, 2013 at 10:31 am

Dear Sir,

I have a new product that I want to introduce to the Menards. I would like to know the process for submission of this product. This product would fall into the electrons part
of products.

Thank you.

John Mundt


james williams October 8, 2013 at 12:16 am

i ordered some siding on 09/04/13 it is now 10/07/13 still have not received my siding . it would be nice if menards would make it up to me some how . i was doing a job for a friend and this job is not done yet i fill so bad i took off 600*00 dollars because they are mad im not making anything on this . they wanted me to get my money back and go else where but i didnt . menards here where i go to told me 3 different date and still not here yet . no one has ever called me to let me know what was going on with the siding . i was told about it when i went to the store and asked . is this the way your stores work . i hope you get this fixed soon .if i dont get it soon im going somewhere else . im doing this for free now its the way i do. im not a company i just do this for a little cash on the side and help out people . i look forword of hearing from someone. thank you


The Public September 30, 2013 at 10:34 pm

I recently purchased several Rubbermaid storage sheds from a man that works at Firstar Fiber in Omaha, Ne. I was told that this stuff being sold to the public is stuff that was to be destroyed and recycled by Firstar Fiber? I’m sure that it is not your expectation of your recyclables to be sold to the public? My next letters will be to companies like Rubbermaid, and any other company products being sold by Firstar Fiber.
Thank You
The Public
Send to the Attention: John Menard Jr of Menard Corporation, Eau Claire, WI


Jan September 30, 2013 at 9:20 pm

I have had bad experiences at Menards also. There floor display samples are not what is in the yard. Floor model of snow thrower was a Murray. Got home with it and it was an MTD. Called Menards. They said that is what Murray is now. So I used it because we had 12″ of snow. Contact Murray they said no. Because I used it Menards would not take it back. Next week when at Menards, surprise, the floor display was a MTD. Same thing happen with pavers. Inside were red in yard were tan for same product number. The last one was for indoor/outdoor carpet. Put it on my front steps. When it rains the carpet absorbs water like a sponge. It is like stepping into a puddle. In winter freezes and is slippery. I set in a claim but they wont’ do anything because I did not keep the receipt because I did not thinking I would have a problem. I had that carpet on the steps before. It looked the same but is not the same. I am not shopping Menards any longer. There products are inferior and customer service is a joke. Hope you don’t either.


Todd September 29, 2013 at 11:42 pm

I must be the only person in existence to receive compensation for a Menards blunder. I’ll make this story as short as I can. I bought 2 pallets of retaining wall blocks for a landscaping project from the Mankato, MN store. I ended up needing another pallet but Mankato was out (sad face), but Rochester, MN had over 1000!!! So I call to Rochester and ask if they did indeed have over 1000 in stock. I was assured that t