Menards Corporate Office

Menards Corporate Office Address

Menard Inc.
4777 Menard Dr
Eau Claire, WI 54703

Contact Menards

Phone Number: (715) 876-5911
Fax Number: (715) 876-2868
Website: http://www.menards.com
Email: Email Menards

Executives

CEO: John Menard, Jr.
CFO:
COO: Scott Collette

Menards History

Menards was founded in 1962 by John Menard, Jr in Eau Claire, Wisconsin.  In 1969, Menard began to add manufacturing capabilities to the site including lumber and doors.  A distribution center was also added. In 1994, the post frame building division of the company was sold. In 1998, a second distribution center was opened in Plano, IL.  This was followed by 2 more distribution centers in 2007 in Holiday City, OH and Shelby, IA. Today, Menards has over 270 stores in 14 US states.  The Menards corporate office is still located in Eau Claire, WI.

{ 434 comments… read them below or add one }

Clyde September 2, 2015 at 5:37 am

I was over charged an dam trying to get my money back but the most I can get is a voucher for my money I think the owner that makes this policy should be in jail for theft , that is what Menards would do to me if I took from them I now am a Lowes shopper and happy with them

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Jim Riddell August 31, 2015 at 1:53 pm

I recently was at your store on August 21, 2015 to purchase 14ft rustic decking boards to finish my deck that I built. I went to your store in Sandusky Ohio and bought (7) 14ft composite decking boards. This store is 1/2 hr away from where I live. When I got home I started placing the boards down and realized that the 14ft board that I just bought was short. It was 13′ 11 1/4 long. I made a call to the Sandusky store and I talked to a manager named Julio. I told him my problem and asked what he could do for me. He told me to bring the board back to the store and he would replace it. I told him I was at your store, purchased over $4000.00 worth of decking material and you want me to come back to your store to get another board. It’s 1 hr round trip to the store and back. Here is the kicker to this whole ordeal, JULIO told me that it’s MY responsibility to measure every board to make sure all the boards are 14ft. Are you FUCKING kidding me!!!! I told him ” are you going to pay me for my time to measure every board I take out of your store. I told him to give me the corporate number that I wanted to talk to the head guys and tell them they have to train their managers people skills. I’m sure every one who buys wood from there measures every board they pick up. NOT!!!!! I love to shop at the store but your managers need a kick in the ass for people skills. JULIO should be demoted to a cart pusher outside

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Matt Bond August 30, 2015 at 2:10 pm

I have traded at your store in Portage MI (Mall Drive) for over 20 years. Had a handyman business most of that time. The store in Portage is one of the smaller buildings but I loved it. I could get in, get out, and consistently found good values. Most impressive is, over the years this store has had great staff, friendly and usually knowledgeable. The store is closing as a second BIG store in town is opening. I inquired about the staff and many are going to the new store (Gull Rd) but some are going to other stores (West Main and Three Rivers). I am writing to say that the current store General Manager (Joe Alston) is one of the finest people I have ever met at Menard’s. He is really well liked by his employees, super helpful to customers and for crying out loud, that man is always doing something, stocking, cleaning, or something. What a leader! I am troubled though, as I asked around I found everyone had a new assignment but the staff tells me Joe does not. I know you gave the new store GM to someone else. But I hope to God you give this fine individual an opportunity to move up in your organization. It would be a travesty if he leaves Menard’s.

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Michael August 30, 2015 at 1:54 pm

Where do I begin???
On July 24th I began the process of ordering kitchen cabinets and countertops from your company, and strongly regret doing business with Menards. Your company has caused my family to go without a kitchen now going on SIX WEEKS! It truly has been a nightmare! Upon receiving cabinets and countertops, which by the way some of the cabinets sat at your distribution center (DC) for over a week before I decided to speak up at the Port Huron store to get them delivered. Then when the cabinets and countertops were delivered to our home, and I started to place cabinets in the kitchen I discovered the layout wouldn’t allow for door/draw pulls on any of the cabinet corners. So, I contacted the Port Huron store asking why this wasn’t discovered when I was giving dimensions to your cabinet sales associated, and was simply told mistakes happen. WOW! So, I redesigned my kitchen and swapped a couple of cabinets, and added fillers to allow for the door/draw pulls to be put on the cabinets. Which, by the way, your company made more money and I lost money cause the cabinets I exchanged were more money than the ones I received but never seen the difference of the amount. Then when I was checking the dimensions for the countertop I discovered the countertop for the sink, which has 2 miter cuts, were either cut incorrectly when being built by your company (Midwest Manufacturing) or the wrong dimensions were given by your sales associate when placing the order. Then I also discovered one of the countertops were damaged. So, long story short, I had to have the countertops reordered where they are now sitting at your DC for 3 days! So, while waiting for the countertops, I began opening the boxes for the upper/wall cabinets and guess what? The very first box I opened up the cabinet was smashed. So back to the store again to remedy this problem, or as you probably call it, another mistake! Then I opened the other wall cabinets to find 2 of them were not even assembled correctly at your company (Midwest Manufacturing). So, I had a choice, do I go back to the Port Huron store, which by the way is almost 14 miles each way, or do I add the glue and staples and fix them myself? Guess what I chose to do? I fixed them or assembled them myself! Maybe I should charge Menards for my services. Now that I have given you a glimpse of what me and my family have been going through because of Menards so-called mistakes, I would like to know why I should ever shop at any of your stores again? Your company and its associates, at least at your Port Huron store are horrible when it comes to meeting the needs of your guests/customers. On a closing note, if anything else goes wrong, or if one more MISTAKE happens and causes me and my family to go without a kitchen in our home, I will return every last piece of countertop and kitchen cabinets for a full refund in cash!

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Scott Eavey August 29, 2015 at 8:13 pm

Poor Customer Service and Poor Management at the Menards store on 8505 DELTA MARKET DRIVE in LANSING, MI 48917

I have been coming to this Menards in Lansing for many years with excellent service and spending a lot of money. The past year the store has been declining in service and store management. I have reported issues to upper management and into deaf ears. I was in again today August 29, 2015 with more issues with customer service. I need to talk to someone that will listen. The assistant store manager (Matt Lipp) is one of the worst mangers that I have seen at Menards. I asked him about reporting my concerns to Menards Headquarters and he said he did not know how to contact them. At that point I knew he did not care and was too lazy to assist a long standing paying customer. Matt Lipp does not have the communication and personal skills to be in management. He should be at a job where he has no interaction with customers. I asked him to have his General Manager (Andrew Ward ) call me and he said that he may or may not get back with me. What kind of manager is he representing for Menards. I told him you always follow up. Period. I then left and contacted Menards Headquarters. I need someone from headquarters to contact me about my issues. I believe there are a lot more dissatisfied customers that are leaving Menards shopping at other stores (Lowes) for our items. It will cost you in the long run. Menards needs to look at this store for new managers that care like they used to a few years ago. Please have someone contact me from headquarters that cares and I can discuss my concerns.

Sincerely, A just want to be heard Customer

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Clyde September 2, 2015 at 5:26 am

It the same way in south bend,In no help just avoid you and think this will solve the problem corporate is just as bad the won’t give a phone number to talk to anyone that could help I am a lowes shopper now

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Jerry Stoker August 21, 2015 at 5:35 pm

I am a very mild mannered person. But you are making me extremely mad!! I was handed a stack of complaint forms to fill out which I have done. When i was handed them the guy told me good luck. I talked to the store manager she told me to call corporate which evidently talking directly to the customer is something corporate does not do. She also gave me the number to card services instead of corporate?? Your corporate line says customer service is #1? I have to ask is it? I spend a lot of money in your store. I am handicapped and there is no way i can make it walking through your store. i am not the only one. Not always but most the time when the 1 Electric cart that you did offer your customer is available when i get back to park it there is always someone waiting to use it. Why only one with the money spent at your store you can afford to treat your handicapped shopper better. your company is the only one in our town that only has one electric cart for its shoppers The store I shop at is in Elk River Mn. I do not expect a email because so far you have been elusive when it comes to addressing in person my concerns. All the cards i filled out in the last 6 months have gone unanswered so i would not expect anything better from you at this point. Also after have a severe back injury i notice when employers put the employees at risk of injury. Your company is the only company around that still has them pushing stacks of carts into the store by hand. You are aware 1 injury and what could end a persons career and even a expensive lawsuit could buy a electric cart pusher to assist your works. To sum up it looks like it may not only be the customers you truly do not care about but your employees well being also!!!

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peter boyko August 19, 2015 at 8:08 am

Mr Conners

The problem, which you don’t seem to comprehend Even though I have repeated stated our aim and Urgent request was to identify the bugs that Were released into the car my wife was driving From a bag of corn products purchased at Menards.

I have repeated told you and others at Menards And Wisconsin that primary concern was to identify The bugs to determine if they were threat to My wife’s safety.

In turn you and others went out of the way to avoid Helping determine by destroying evidence that Could help identify these bugs and going so far As instructing managers not to assist because It could somehow make Menards responsible.
If this was a criminal case, you would be prosecuted For obstruction.

Menards is responsible for selling this product That was expired and apparently knew that larva In those bags would mature if they were kept And sold past the expiration date. At minimum Cooperation was the right thing to do.

Fortunately we have been assured by the health Dept, no thanks to any of you, that those billbugs are no threat to my wife But only a nuisance and a pest.

This answer could have saved days of agony for her if you and others at Menards were cooperative rather than obstructive. You all should be ashamed of your behavior,

I don’t need to file a law suit, as you suggest, to have the car cleaned as it’s a waste of my and her time to chase a few dollars.

But I will spend my time bringing this episode to the Surface so others don’t to go through what my wife has gone through.

Cc: Mr Menard, Jr.

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lee August 18, 2015 at 3:50 pm

Why Doesn’t Menards Give Discounts To Veterans?
Home Depot Gives Discounts To Veterans
Old Country Buffet Gives A Discount To Veterans

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Bernhard Fokken August 16, 2015 at 4:51 pm

Having been a long time customer of Menards and the rebate program, I have always received my rebate refund in about a month however I now have rebates going back to last April totaling $129.10 which haven’t arrived in the mail. Some of these were sent in to the rebate address within the past month so I wouldn’t expect them yet but the ones that I mailed between April and July 1st are the ones that ‘m concerned about. I have all the purchases and amounts documented so if you need this documentation, please email me at the address above.
Thank you,
Bernhard

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Eric myers August 16, 2015 at 9:56 am

Take your business elsewhere. I waited 35 mins for someone to help me get a toilet and had them paged four times. The man was mad at me because I need help and he had to do his”job”. I showed him the toilet I wanted and he replied it is out of stock. I said can you check and if it is I will pay for it and pick it up later. He was in discuss and said follow me, he checked and said they are out of stock and it will take a month to get in. I said ok I will take it. Then, he told me that he had other customers here and I would have to wait, after waiting 35 mins. With a smile on my face I went to Home Depot.

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Jill August 13, 2015 at 4:01 pm

I have also been a customer of Menards forever, however, that will be changing. Last evening I went with my daughter to pick up her new vanity & sink that were ordered online as we were pulling up into the yard I noticed that the reciept stated a 40in in base which we ordered a 32in. The sink was also larger then ordered, my daughter went back into the store to talk to customer service about the error. Upon her surrprise the General Manager Timothy from the Cambridge MN store told her that she apparently ordered the wrong size & charged her a stocking fee of 48.00 for the sink & 117.00 for the base, he was rude & pretty much told her she was stupid for not checking the reciept before she left the store. My daughter who is 27yrs old & just bought her first home left the store crying so I’m extremly angry, I immediately went back into the store to ask to talk to the manager. A manager from the plumbing dept came over & said no problem, it sounds like we wrote down the wrong size. Then the gal that was suppose to make the correction said I can’t do that so I waited 10-15min for the General Manager to reappear. When this Tim person came to the front counter he began being rude to me & just couldn’t believe any one wouldn’t double check the reciept. I reinterated that why blame the customer, how about the employee & stated it wasn’t like we took it home & said whoops we ordered the wrong size, we were picking the items up & noticed!!! I have a lot of influence in this community & don’t want to use this as a threat but they are the only game in town with no competition & I will bash Menards until they make it right!! The final answer from the GM Tim was I will take a copy of this receipt & talk to the employee to see if he will say it was his mistake. I said, nothing like passing the buck to your young employee that will say just about anything to save his job, after all you are the GM & make the decisions. Unbelievable!!!!

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DO NOT ORDER ONLINE FROM MENARDS! August 12, 2015 at 12:11 pm

I was charged a 25% “storage and handling fee” on my return. Who does that? I can understand not being refunded the shipping but I cannot understand why I would pay Menards to put the product back in inventory. I PAID Menards $35.59 to put returned merchandise back on their shelves. I purchase online frequently and NO company (Home Depot, Lowes, Amazon, Best Buy, etc.) deducts from the refunded amount for “storage and handling.” Then to add to my dissatisfaction, Ray their CSR gave me a one line response to my email, “All online if returned carry a 25% restocking fee.” NO apology, no “I’m sorry”, no “we want to keep you as a customer and what can we do to make this right?”. Menards — get with it. NO ONE CHARGES A RESTOCKING FEE! Your CSRs should be trained in customer service. They don’t care if they lose customers. No wonder John Menard, President is the 68th richest person in the U.S. I will never shop Menards again.

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Judy August 9, 2015 at 8:17 am

I ordered a gas range from Menards.com on July 7, 2015. Before making my choice I spent 3 weeks deciding what I wanted. Of my specifications, I wanted self-cleaning and the broiler in the oven. Because “nobody” has a large variety on-hand, you’re almost always required to order online or take what’s available. Sight unseen. I kept going back to Menards because we shop there a lot (until now) and they had the best price. The range I wanted was a GE, Black, Slide-in, self-cleaning and every time I searched it would bring up 10 options. I could go right to the one I wanted because I remembered the last 7 identifying model numbers. Because I would choose self-cleaning, none of my choices were manual clean. However, once I made my purchase, everything changed from there. The model number on my receipt dropped a “zero” and I now have ordered a manual clean, broiler in the bottom range. I didn’t notice the dropped “zero” at all. I know what I ordered. It was supposed to be delivered to the store July 20th. I had received a progress bar in an email once my order was placed but there was no change from that point on. On July 21st, (Tuesday) I stopped at the store to see if it had delivered and I just wasn’t made aware. No, it was still showing on order, 14 days later. The guy at the counter suggested that I email the vendor so I did, immediately, and got a response fairly quickly that the range had been on back-order and was now being processed to the delivery agent. It was expected to be delivered to the store on Friday or Monday. On July 23rd the progress bar went to “in transit to the store”. It was delivered to the store July 27th and I picked it up July 28th. Now, they don’t install “special orders” so I had to pay someone to install it (along with the new connection hose) on July 3oth. Once it was installed I was telling the installer my reasons for choosing this range. Self-cleaning, Broiler in the oven, and he pulled out the drawer and the broiler was in the bottom, therefore, the range was manual clean. I called the store and they refused to take it back, it’s a special order. The department manager was berating me for ordering the wrong stove, telling me I should have checked my numbers when I ordered it, it became my mistake. Finally, the next day the General Manager of the store called and offered me a comparable range, for $50 more because the range I had ordered was discontinued and no longer available to order online. I would have had to pay someone to disconnect the range I received, load it myself, take it back to the store, unused for 2-3 weeks (the old range is long gone) until the replacement came in, pick up the range that I didn’t really want, buy another gas hose connection and pay someone again to connect the replacement. REALLY??? I’m stuck with a gas range that’s manual clean and the broiler in the bottom. No wonder you can’t post reviews on Menards web-sight. No longer a Menards shopper.

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linda morris August 6, 2015 at 1:44 pm

Ad said “buy one get two free” but was charged for all three full price. Receipt states to e-mail them but my e-mails bounced back as spam. Tried to call their corporate office but the phone rang until I got a busy signal. Called back to ask if I could make a complaint and got stuck in their robo “press this number for…”. Did that but got more recordings. If I wanted to complain, to send in writing.
Had it! For $5.00 they over charged, I spent over $50.00. Will be returning EVERYTHING I bought. Want my money back and not going back.

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mike August 3, 2015 at 12:07 pm

I recently went to Menards to buy a saw I open the box for the song and compared the blade that came in the box with another blend that cost 99 cents I wanted to purchase the $0.99 1 but I didn’t know which was which so I put them back in the box both blades handed it to my boss clearly on video and told him I don’t know which blade is which I put them both in there so he could take him out when he went to go cash out and ask which is which and pay for the other well slipping his mind to take the other one out he paid for it and we left 30 seconds later walking out the door security runs up on me like I’m a criminal when we’ve spent hundreds of thousands of dollars in their store for $0.99 blade they then took me into the office took my ID had me standing in embarrassment for a simple mistake and extorted me for $50 and said if I did not pay $50 on the spot for a simple mistake of a 99 cent blade that they would call the police and charged me with theft so I got home and called corporate and explain to them that I’m not even the one who checked out and it was an honest mistake carpet was very rude and notified me that they do not care what happened that I am lucky that I am still able to shop with Menards I didn’t notify them that they’re losing my bosses account who spends about 150,000 dollars every 6 months and are losing all of his partners accounts and are losing my account she then said that’s fine and they are not willing to do anything for me and thank you for paying the $50 I hope it was worth it on there and cuz well 50 dollars is nothing to me I was more embarrassed by the way I was treated they are losing hundreds upon hundreds upon hundreds of thousands of dollars in yearly revenue over a simple mistake I’ve accidentally walked past Walmart registers and target registers with a bottle of water or something stupid like dog food on the bottom of the cart and they simply tell you hey you forgot to pay for that they do not take you to the front desk and extort you for $50 it is ridiculous it is b******* it is embarrassing and in the end it is their loss

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Rod Termini July 22, 2015 at 1:19 pm

I have been a customer for many years and this is disgusting from what I am seeing and what happened to my parents. If Menards don’t want to take responsibility on these rebate problems then whoever is handling these rebates should be fired and the money returned for the products people have purchase with these rebates

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Rod Termini July 22, 2015 at 1:17 pm

Watch out with there rebates. They don’t answer emails and haven’t been given people there rebates that they are owed. Had to file a complaint with the better Business bureau and now going forward to the Attorney General’s office and then to the F.B.I. offices. Someone going to get fried on all of this.

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Chris A. Karambelas July 21, 2015 at 5:27 pm

Dear Menards,

My family and I have been longtime customers of Menards. We loved going to the one in Melrose Park, IL on North Ave. right before 1st Ave. Ever since Handy Andy closed its location on Harlem and Diversey in Elmwood Park we have been going their since. Today we were supposed to receive an order. We ordered 53 bags of “S” Type Mortar and a 4′ x 8′ , 1/4 inch piece of Sheet Rock. It did not get here. We waited patiently from 7 a.m. to 1:30 p.m. No call about it being late, nothing about the order being cancelled, or anything about it being delivered another day. We went back to the New Store on North Ave. In Melrose Park or it could be Northlake I am not sure. We went up to the Customer Service Desk. The ladies who helped us could not be nicer. After asking for a refund we were told to wait a few minutes so they could find out what happened. We were then told we would get the refund. While waiting for it to go through we asked what had happened. She said they did not tell her and that we would just be given our refund. I could not believe it. They seemed just as confused as we were. A manager swiftly walked by after hearing about our situation and we did not see her again. I hate this New Store and I loved the Old One. I have not ever been treated so strangely in a hardware store in my whole life. Sometimes when a store gets to big for itself it can not handle itself I think that is what happened here. I will never go into a Menards again. I really like going to Ace Hardware. The thing is they do not have all the materials I am seeking when fixing my home. I want to make it very clear that the name on our order form is just the name of the person who helped us make the list we needed. After we obtained it someone else helped us and put it through the computer. And then we paid for it at the register. I do not know what happened? Today is a sad day.

Sincerely,
Chris A. Karambelas

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