Marco's Pizza Corporate Office - Corporate Office HQ

Marco’s Pizza Corporate Office

How would you rate your experience with Marco's Pizza ?

[Total: 174    Average: 1.8/5]

Marco's Pizza Corporate Office Address

Marco's Pizza Franchising, LLC
5252 Monroe Street
Toledo, Ohio 43623

Contact Marco's Pizza

Phone Number: (419) 885-7000
Fax Number: (419) 885-5215
Email: Email Marco's Pizza

Marco's Pizza Facts

Date Founded:
Founding Location:
Number of Employees:

Marco's Pizza Executives

CEO: Jack Butorac Jr.
CFO: Kenneth R. Switzer
COO: Tony Libardi

Marco's Pizza History

Marco’s Pizza was founded in 1978 by Pascuale, “Pat”, Giammarco in Oregon, Ohio. Giammarco immigrated to the US from Italy, along with his family, when he was 9. He grew up working the family’s pizzeria, where he and his father spent years making the perfect pizza sauce. This sauce recipe is still used in all locations.

The company operates a chain of franchised pizza locations that specialize in Italian cuisine. There are approximately 700 franchises in the US, with more located in The Virgin Islands, Puerto Rico, and India.

Pizza Today ranked Marco’s Pizza as #12 on their list of Top 100 Pizza Chains in the US. Franchising World also ranked the company as #8 on their list of Up and Coming Franchise Operations. Consumer Reports places Marco’s Pizza as #3 on their list of Best Pizza Chain in 2014.

Marco's Pizza FAQs

Question 1: What is the phone number for Marco's Pizza ?
Answer 1: The phone number for Marco's Pizza is (419) 885-7000.

Question 2: Who is the CEO of Marco's Pizza ?
Answer 2: The CEO of Marco's Pizza is Jack Butorac Jr..

Question 3: Who founded Marco's Pizza ?
Answer 3: Marco's Pizza was founded by in .

{ 91 comments… read them below or add one }

Stephanie Ritchie November 13, 2019 at 3:18 pm

I’m going on a week trying to beg for the payday I worked for under Clint McKinley’s Lexington store. You all taught me Marco’s way and five star experience, an Marco’s values. I want something done with this man and I want the pay checks he owes me! I asked for help from Carey who was our DM and he ignores me. I wouldn’t want someone who doesn’t pay their employees representing the Marco’s name.


Tam Wilson November 11, 2019 at 4:46 pm

I live in east ridge tn, and our marcos on ringold rd, has the best pizza and the best wings and the best sandwiches, the wings are soo yummy , sometimes I wish they were bigger so id get more yumm, but I have to say I love our marcos and the guy who runs it blake is so nice, helpful and keeps his marcos clean and his customers , like me happy , love you blake keep up the great work 🙂


Jonathan Ritchie November 5, 2019 at 2:23 pm

Something needs to be done with the CEO of Marco’s in Lexington Ky. He has gave this company a horrible reputation in this area. If you would like to know how please Email me and I will gladly give you my phone number and we can talk like adults. If not I will just assume that the Marco’s way is just a bunch of meaningless words that are used to make more money.


SueJane November 4, 2019 at 4:43 pm

Pepperoni is not from the “Old World” as your tv ad states. It is an American invention originated by Italian immigrants from New York. Marco Pizza has no resemblance to real Italian pizza that has no such salami. It is like every frozen one in the USA or Pizza Hut/Dominos/Little Caesar


Peggy Stewart October 22, 2019 at 3:52 pm

I’m not here to b*tch, because we have a Marcos in Kenosha, WI. and one in Racine, WI. They are very clean and it is a pleasure to order pizzas from either of them. My daughter w orks at the one in Racine and is in the process of going from driver to manager. She will not put up with employee sloppiness or dirty kitchens, I am very proud of her. I just thought you would like to here an upbeat story because I love Marcos pizzas, even before my daughter started working there. YOU GO MARCOS!


Courtney September 30, 2019 at 10:23 am

I worked for Marcos pizza in Pembroke Pines fo for Kriss Phipps and the experience with this man was horrible to go into a work place and feel uncomfortable was horrible as an general manager you are to make your employees feel comfortable when they arrive to work. This man told me to my face he did not trust me and I asked him what did he mean by that and he laughed I Do not know what he was trying to insinuate but I felt from that day was either he meant I was going to steal or something of that sort.


G September 20, 2019 at 12:12 pm

I went to my local Marcos Pizza, 9708 Business Pkwy, Helotes, TX 78023 on 9/18 and as soon as I walked in I noticed the restaurant to be very dirty with food, paper plates, and straw wrappings on the floor and tables. It wasn’t even busy and the table I wanted to sit at was dirty so I asked that it be wiped. I then went to the counter to place my dine-in order. After 25 minutes of waiting, I went to the counter to ask on the status of my order and they couldn’t locate my order and I was asked if it was an on-line order – from the same crew that took my order at the counter! They finally found my order and located the pizza in a to go box. They gave me the pizza and I opened the box and it was already soggy. I asked for a refund and the cashier could not understand why I didn’t want the pizza. Marcos needs to train their young employees on good customer service. The employees are friendly but they don’t understand what good service is – it goes beyond being friendly. It’s about accuracy, cleanliness, accountability, organization, store appearance, etc. This is the second time in 3 months that this Marcos Pizza has failed me. I will not give them another opportunity to fail me. I have more choices in the same area. When I called the manager, Lila, the next day, she too was unconcerned and said, “Sorry you feel that way,” instead of apologizing for the shabby service. No more Marcos for me and my family.


Janie higgins September 10, 2019 at 7:07 pm

I called in today for a pick up pizza, in Spring Hill fl. On Spring Hill dr. This is how it went..
Marcos on Spring Hill dr, this is, Jason, I think, pick up or delivery
Me…pick up
One moment, please
Your name..
Higgins..I thought you already had my name in the computer..
The owner clears the computer every couple months..
I’ve ordered in the last couple months..
Do you feel comfortable paying with your credit card over the phone..
No I don’t..I don’t give my number over the phone..I said I usually order over the phone and pay when I pick it up…
He said, I can’t take the order over if your not paying with your card, you’ll have to come in and order…
And I said cancel my name, cause he didn’t take my order..just cancel everything, I’ll go somewhere else
He put everything on the owner, I guess he was following orders..
If this is how the owner does business, he deserves to loose customers…
He probably would be the first one to refuse to give out his credit card number over the phone..
Thanks for listening….janie


Virginia Williams August 12, 2019 at 4:07 pm

I went by Marco’s Pizza place about two Sundays ago after church to get a pizza
for dinner. It was the one , located at 3595 Canton Rd, In Marietta, Ga. I ordered
a large, and I set there and waited on it. Well , to my surprise the guy that made
the pizza didn’t have on any gloves. I was so shocked, I started to say something,
but, I didn’t want to make matters worse. The guy was a tall slender white guy .with
eyeglasses on. I want to get one of the news crew, to go under cover there, to see
how this place will be graded. Here in Georgia, Channel 2 and Channel 46 news
crew will come in and show it on the news. Your business will lose customers if
this happens. I will go back there again, because your pizzas are very reason-
able. But, if I don’t see gloves on those hands that make the pizza, I will have the
news people to come in undercover. Please tell your people to wear gloves, be-
cause it is very unsanitary without them, and the law.


Michael McGuire August 9, 2019 at 8:50 pm

I called Marco’s pizza on 8/9/2019 at 8:20 pm. The woman put me on hold didn’t answer until 15 minutes later. While I was on hold, my wife called and ordered the pizza I was trying to order. The woman finally answers my call. I told her my wife already called and ordered while I was still on hold. I would hope Marco’s is not a racist company. I’m black and I can’t get an answer. My wife is Philippino and she is waited on right away. I don’t care how busy they are. She left me on hold and took other calls that came in after mine. This Marco’s pizza is located at 5324 Blanding Blvd, Jacksonville, FL . 32210. I have been a customer there for many years. I don’t think I’ll be a customer there anymore.


Allie September 10, 2019 at 6:46 pm

Now how could someone tell your race over a phone call.?


Scott A Kutzma August 5, 2019 at 1:15 pm

Just wondering how a GM of a Marcos Pizza is able to talk to me twice and I filled out an application in the store and no response. And when I talk to him 3-4 days about an interview. He has the person working lie to me. Saying he was doing an interview. Funny. I was in the parking lot when I called to make sure he wasn’t too busy to interview and I saw him in the back. No interview. Why is this? I am on the no re-hire list? I used to work for Marcos.


Me French August 1, 2019 at 1:31 pm

I called Marco’s Pizza on Barataria in Marrero approximately 5:30pm I’m july 30,2019. I was told to hold but the employee sat the phone down while I listened to vulgar,inappropriate topics for almost 10 minutes.While listening my wife was on her way to pick up the pizzas that I was not able to order because I was still waiting on the phone.This is the second incident I’ve had at this location and I have been a loyal customer for years but I am done with your establishment because management and employees are disgraceful.


Mary Gohlike July 13, 2019 at 6:54 pm

I get daily messages from Marcos about online order specials. Every time I try to order online, it is unsuccessful, because Marcos doesn’t have my address on their map. I am about 12 minutes from the local Marcos and they have delivered to my address at least twice. All these emails about specials do not work, as employees say they can’t do anything about applying the specials when I order. False advertising is what I call it.


Kelly Kowall July 3, 2019 at 5:59 pm

Your location in Ruskin, FL has horrible customer service. I was left holding on the phone for almost 10 min. I hung up and called back only to be put on hold without even asking if it was ok. I waited 5.85 minutes and hung up again. I called back and once again was put on hold even though I tried to cut them off from telling me to “Marcos Pizza, please hold”. I hung up again and tried one more time only to have them pick up the phone and then hang up on me. I know that the store might be busy BUT when it should take less than 2 min to take a persons order no one should be put on hold that long. 15 minutes on hold is not acceptable!!!! I will take my business elsewhere.


nathan gray June 27, 2019 at 7:07 pm

walked into store after problem with woman manager marcos promised me a large pizza for free for my trouble and went in and ryan Mclarty denied me service because of incident and also perrin story both of the said my full name in front of customers and humiliated me and embarrased me and told me they were refusing service to me probably going to be a big deal now


Kim June 7, 2019 at 9:40 pm

I think someone from corporate should do Undercover Boss at your Genoa,Ohio location at 22061 Woodville Rd. More than twice now I have given that store the opportunity to receive my business although I had hesitation about it after the service I’ve received from their employees. A while ago I swore I would never go back after I was treated poorly by the manager. After a couple of years I decided to try again. A few weeks ago I had a coupon that had not shown to be expired but the employee literally argued with me and said I couldn’t use it. Again I said. I am not going back there. Well tonight I decided one more time because I received one of those “We’ve missed you” coupons. Well you sure could have fooled me! Immediately as the employee answered the phone she had a “OMG you’re bothering me and we’re busy” attitude and acted like she just really didn’t want to be there. I told her never mind and hung up. Now I’m not a chronic complainer, but to be fair, I am a Customer Service Manager of a reputable Transportation Company. So with that being said I may be more critical of the way a customer is treated. We’re the worst right? My philosophy has always been as any good company would acknowledge “Customer Service comes first”. Now to hand out some Kudos. I purposely drive myself to the Marco’s location that does not deliver to my neighborhood and that is to store #8 I believe (at least that is what my receipt says). It is located in Northwood, Ohio. The manager (female) there is kind and friendly and you can tell she hired her employees with the same kind of attitude. They are truly a small town just like Genoa is. The only difference between them and Genoa is the fact that they treat their customers with a “small town” kindness. Please don’t ask to send me coupons or anything because I am not asking for that. I just think you should know how rude the Genoa store has been and if you look up my name by chance (excluding my son who orders from there because he doesn’t care how a customer is treated at this point in his life) but you will see I rarely go there and I can say it is because Genoa employees are absolutely rude. They need to take a lesson from the Northwood team.


Richard May April 25, 2019 at 8:37 pm

I ordered a 12″ meatball sub. Noticed the guy making it was using his bare hands. Against the law by the way. Then I get it home and it’s ice cold. I call to tell them to make me another one, and do it right, piping hot. I’m off to pick it up now. But these issues reveal some serious problems at this location. Marco’s Pizza #8304. The health department gets wind of employees making sandwiches with bare hands and this store could be shut down.


Marlon DeQawn Henson April 2, 2019 at 7:03 pm

I just wanted to let somebody know. Marco’s Pizza in Grove City Ohio 3057 Turnberry Ct, Grove City, OH 43123…. The service is the absolute best .I order there as much as possible. The food is delicious the salads are always fresh the subs are fantastic… the delivery guys are super friendly ,and it’s a pleasure to tip them the in-house team that makes the food are always so pleasant ,and I am just completely overwhelmed by the great service and had to say something. At this point I have no favorite everything I’ve had so far is absolutely fantastic. Love love the pizzas haven’t had a bad one yet.I think the manager is doing a fantastic job and the crew and the team members are just as awesome. God bless you much success love love Marco’s Pizza in Grove City Marlon Henson


Tangela A Springer March 25, 2019 at 10:02 am

I ordered a pizza from Marcos and it was greasy and the hamburger was burned really bad and I called the main headquaters and the complaint department said they would send my message to the local office, so I called the local office and spoke with a shift leader and they said no one from headquaters sent them a message , so I ask to speak to a manager and the person on the phone they were busy and they could take my number and call me back ,, so I waited a while no phone and I called back and the person from Marcos pizza well my manger said they will be busy all day and they will get back to me whenever they can.


Mary Sellitti March 22, 2019 at 6:54 pm

Ordered pizza from Salisbury Ridge Rd in Winston Salem NC. Order came with thick
crust. I ordered thin. The website is a mess. It changes the order and you have no idea
till you get it. Called store and said order was wrong. Brittany argued with me saying that is how I ordered it. I said I did not. She kept arguing with me and refused store credit
for your website/store screw up.


Wendy Graham March 5, 2019 at 12:33 pm

My husband and I just got our order, we ordered 2 subs and a large cheese pizza. The subs are so burnt we cant eat them and the pizza is cold. We ordered from the store in northaugusta off of edgefield rd. I’m not happy, we spent over 30.00 for food we cant eat. This wont happen again. Its horrible when people dont take pride in their work. Wendy m Graham


Terri Carroll February 19, 2019 at 9:52 pm

I ordered food tonite from my local store and it arrived cold. I called the store twice, only to be put on a hold. When I got through the third time near closing, the manager only wanted to give me credit for a cheezy bread. He even had the nerve to tell me what time it was, and if I had called earlier, they could have credited the whole order, even after I told him twice that i had called twice prior and been put on hold. My whole order was cold, which included wings, and I wanted a store credit for the whole order, not just a cheezy bread, which I probably have to buy something else to get. I am very dissatisfied at this point. I have been a customer for 3 or 4 years, and if I am not given a satisfactory remedy, I will soon become an ex customer. I have spent too much money at that store to not get the customer service that I deserve.


Sherrie February 8, 2019 at 8:13 pm

I have ordered wings (all flats) on multiple occasions without incident. Today I tried ordering them along with a large pizza (we order pizza on Friday night at least 3 weeks out of a month) and was told that wasn’t possible. I said I’ve ordered them lots of times and there wasn’t a problem. I was told again that’s not possible even when ordering on line. I asked to speak to a manager and was put on hold. After a brief hold someone came on the line and said he was the manager. I explained my dilemma and was told the same thing. I then realized I was speaking to the same individual I originally spoke to. What happened to customer satisfaction and the customers is always right? Needless to say I am not happy and you’ve probably lost a customer.


Anonymous February 5, 2019 at 9:03 am

I work for this company as a driver and just want people to know there is a delivery charge of $3 and that delivery fee does not go to the driver the driver gets a dollar fifty of that $3 I’m not sure if there are other Marcos where they get the full $3 delivery fee or not but at the Marcos I work at we do not get the full $3 we get half and we also take a pay cut when we start a delivery run so any tips we make make up the difference


Shelly Griffith February 4, 2019 at 7:34 am

My 17 yo daughter works at the Marco’s in Pearland Tx and I am so disgusted with the management. As a family, we run a non-profit for breast cancer but my daughter has to go to work to hear her managers and co-workers talk about how a non-profit is only for embezzling money and we must take all the profits. And how my daughter shouldn’t have to go to the military to pay for college because we should have embezzled enough to pay for it. And how our pink company truck is the ugliest truck they have ever seen. This is totally unacceptable, especially for the owner and management to be in on. She is 17 and has to deal with this harassment every time she works. I will be making a formal complaint to the corporate office and the state of texas.


Dub Perry February 1, 2019 at 6:02 pm

On Wednesday, Jan 30, 2018 I entered your Hwy 90 store in Stafford Texas at approximately 6:30. The only other customer in store was seated at a table adjacent to the counter. When I stepped up to place my orders, I was asked to wait one minute as the counter person stepped back to the food prep area. After a few minutes he returned to answer a phone order totally ignoring me. When he completed taking that order I began to place my order as the phone rang again to which he waved me off to take that order instead of placing that call on hold, which he should have done with the first caller. At that point I told him that was poor customer service essentially letting those callers cut line in from of me.
I then left and made a stop at the new Mod Pizza for my pizzas.
Please note I will no longer patronize Marcos Pizza and recommend the same to friends and acquaintances.
I intend to copy and paste this review on Yelp, Zomato, Facebook, and other dining review and social media platforms. I will not tolerate this type of service and will encourage others to do the same.


Heather VanEpps January 31, 2019 at 5:02 pm

I think Marco’s pizza is fabulous. I live in Catawba, SC and the closest pizza is miles away, store bought, or homemade. I think Maco’s should open up Marco’s in the following locations: Richburg, SC, Lancaster, SC and another in Rock Hill SC. My 17 year old daughter moved to Indiana with her father and works at your franchise in Auburn, IN. Please try to expand in the locations above as I can see your cooperation could make some serious money.


Eddie Holland January 3, 2019 at 12:55 pm

I visited the Marco’s at 351 East Paulding Dr. In Dallas Georgia and the service was completely horrible. My waiter was named Donald and he had no clue as to what was on the menu at all. I had to repeat my order to him twice before he got it correct. My co-worker ordered a ham and turkey sub and he received a chicken club. And the most disturbing actions I witnessed was the General Manager and a co-worker out at the bar in front of patrons eating a meal from Waffle House. This was completely unprofessional. This was a nice place to go for lunch. But the management needs to be retrained and the staff needs to be retrained as well.


Christy Wiley December 9, 2018 at 11:36 am

So I gave Marcos in Pooler, Ga another chanc after they had messed up my order the first time I used them, after the first time using the store credit they gave me, my pizza wa fabulous, and so was Connie the lady who took my order.
Well last night 12/8/18, we decided to try them again (mind you we were spending our money) any who we ere told when we placed our order at 7:20pm that it would be 45 minutes to 1 hour , no problem it’s the weekend, we’ll when I finally decided to call and ask at 9:20pm where our pizza was, I wa told they were busy it’s Saturday and which I thought was rude they say Grace spoke to me, so she said they were 8 minutes out, I said okay. Got off the phone and about 20 minutes later, the pizza still had not arrived called back, spoke to the same young lady, who than told me it was 2 minutes out, I asked if she was sure because the last time I called she told me they were 8 minutes out and 20 minutes later I still had not received the pizzas, she said yes. We finally received our pizza, but aside from the call with me placing the order with Gavin (who was AMAZING!) everything else was horrible, including the young lady who I spoke on the phone with on two different occasions Grace. Please give me a call or email me in regards to this situation. Thank you, Christy Wiley 912-704-XXXX


Regina Baker November 10, 2018 at 9:38 pm

Been waiting almost 2 hours for one pizza, a salad and cheese bread. Unacceptable and my last order from Marcos. I have children going to sleep with a substitute dinner and the night they were promised Marco pizza. I dislike this place so much right now and forever.


Kim RAY September 30, 2018 at 1:18 pm



Bradley green September 23, 2018 at 9:09 pm

Called Marco’s for the first time cause I saw their delivery guy here in the rv Park night before last so instead of getting food while in town I called when I got home. Mike the manager of the Ponca city Oklahoma Marco’s told me sorry your just outside our area. I asked how could this be when they delivered here 2 nights ago. His response was we probably did. So I asked why he couldn’t deliver to me? His response was sorry I can choose to take the orders or not outside our area and I’m choosing not to this time. Doesn’t seem fair or a good way to do business. I won’t be ordering from Marco’s ever again!!!


Jackie Clemons September 23, 2018 at 8:45 pm

We are avid Marco’s fans but I have to say that the pizza I just picked up from the Sunset Blvd Lexington SC store is the best pizza we’ve ever had. I wanted to give a shout out to the manager on duty. They obviously take pride in the work they do. Kudos. Store 8260 at 7:56pm


Joe B August 31, 2018 at 2:20 pm

Great service, great pizza, exceptionally clean.
We use to go to this about once every week. We always get a large pepperoni pizza and 2 soft drinks, its always around $16.00. We went there 8/29/18, we had a survey code for free cheesy bread sticks. Order our usual and the “free” cheesy bread sticks and it was $18.00, I guess the “Free” cheesy bread sticks are not really “Free”.
Bad business practice, I will not return to any Marcos Pizza again, they lost a loyal customer over $2.00.


Will little August 16, 2018 at 4:15 pm

The manager at the Marco’s in new albany indiana has been treating me unfairly. I am new and he talks to me like I’m stupid. I was late today for the first time since I have been there and I called him and told him I don’t feel good and that I’m calling in for the day. He told me that I have to come in on a day that I’m off and talk to him so I can keep my job. People from cooperate just came the other day to check out our the store and when they left he was talking very poorly about the three guys that came and laughing with other employees about it.


Ray Vasquez August 10, 2018 at 7:25 pm

I had a wonderful experience at Marco’s Pizza in Kingwood,Tx last week. I never been to any of the franchise before last week. When I pulled up and parked my company truck with the trailer I knew I may upset someone and would possibly get told something once I walked in, but nothing was told to me other then “Hello and welcome to Marco’s pizza”. I placed my order and waiting patiently while all the employees (around 10-12) started my order. The place was busy and I could tell by the amount of foot traffic and the phone was ringing off the hook. This was one way I knew I was about to experience so good pizza soon. Maybe about 15 mins later I got my pizza brought put to me along with the wings that i ordered. Other then the pizza being really hot it was freaky amazing!! I ended up ordering another to go for the wife. Tonight I’ll be driving about 20 away just to get more pizza from this amazing pizza place. Oh I think I fail to mention that the customer service was fantastic as well. The price was a little more then what I normally pay but I think it’s well worth it. Not sure how but I want to see about how to get one built near my house since all we got is the basic other pi,za joints (pizza hut, Domino’s, and Papa John’s). Until then I guess ill travel pass all the other pizza places for the Marco’s pizza way out of my way.


Karen Bentley August 9, 2018 at 9:31 pm

Ordered at 8:15 Pm delivery was to arrive by 8:55 PM. Called store manager stated he had only one driver and I had one delivery in front of mine. It is now 9:28 PM. No apology just she is in route to deliver. I work 12 hour shifts and am in bed by 10:00 PM, my issue is you definitely charged my card and no apology???? I will not be ordering again…I use to manage a restaurant an apology would have gone a long way. I will not be ordering again from your company, back to Papa John’s I go…..


Michael Wells August 9, 2018 at 3:12 am

Last night.8-8-18 I was almost hit by one of your drivers in Leander,Texas. I was northbound on 183 in the left hand turn lane for west-bound Crystal Falls. Time was 9:13 pm. I was slowing to stop in my left hand turn lane, at least 50 feet from the intersection. I had to slam on my brakes because a small Marcos Pizza delivery car making a left turn from west-bound Crystal Falls Blvd to Southbound 183 had cut the corner and was in my lane. I believe it was a small lighter colored economy vehicle. I try to give Marcos a chance. But when I see things like this as well as employees smoking outside the store and the boyfriend of an employee threatens me, I am slowly giving up.

Mike Wells


LaTarsha Spurlin August 1, 2018 at 9:17 pm

I had a horrible experience with the Marcos pizza located at 2818-9 Old Dawson Rd; Albany, GA 31707, US; Phone: 229-435-4800
I placed an order on 07/30/2018 and my pizza was prepared improperly. I called the next day 07/31/2018 and spoke with a guy who said he was the general manager. He was very nice and friendly. I told him about my experience with the preparation of my pizzas and also about a delivery driver he has working for him who was inappropiate. He told me he would remake my pizza and give me a call because they weren’t open yet for the day because they had a horrible night the night before, so i called around 4 pm and he said the same thing and he said he would have Amanda call me when it was ready and needless to say he or she never did. I called today to make sure they were ready for business and the young man said yes. I went online to place my order and it says it was unable to locate a store in my area for delivery when I live down the street, I order online from there all the time and have it delivered to my home. That is crap! That general manager did something to my account to make my address undeliverable. The guy said they were doing deliveries. I called and asked the girl who answered the phone why was my address undeliverable. she says “One moment let me get you to a manager and we will go from there” WHat in the world kind of customer service is that. if that was pizza hut they would have checked my address first but being that she did not I already know they made my address undeliverable because his driver was inappropiate with me. Is this how Marcos pizza treat there female customers after their driver was inappropiate with them? Do Marcos uphold general managers who uphold drivers who are inappropiate with females? I will never spend another dime with Marcos and I wouldn’t encourage anyone else to. The customer service is horrible and the staff at that location is very unprofessional except Amanda. She was the only one who was ever nice and helpful to me. If she ran the place I would most definitely go there again but not while you have employees who are jerking paying customers around.


Anonymous June 20, 2018 at 10:31 pm

Ashley is a horrible manager, she will argue, start argument over simple things, and threaten you, or threaten to call the cops for sitting in the chair at a table waiting for the check. Called up there 2 times. And was assured my check would be there on Wednesday, so Wednesday rolls around, still not there. Kyle wants to ask a question, I answered it, and he replied “I’m calling the police if you don’t leave”. Now how unprofessional is that?! No wonder nobody wants to work for them. And it’s illegal to not pay someone, or not pay on time. 2 birds one stone.


very angry customer May 31, 2018 at 8:25 am

i ordered one of the top deals yesterday as i always do. the deal consist of 2 lg 1 topping pizzas, order of cheesy bread and a 2 liter. i ordered online (as always). 1 sausage 1 pep. my cheesy bread and a Sierra mist. the store called and told me they were put of sierra mist and is there another drink i would like. when the driver came he was rude and only brought 1 pizza. i called the store to only find out they could not don ANYTHING for me. this place got my money and wouldnt even bring my second pizza. stating the driver would not come back out for one pizza. the employee that answered the phone was very rude and argumentative…. this was totally unacceptable. i had to spend extra money and order a pizza from somewhere else.


Patty Tenney May 26, 2018 at 7:01 pm

ordered from willoughby ohio location for probably 16 years 4,5 times a month. had bad experiance today with supposedly manager, i said in end of conversation i just bought my last pizza here she said have a nice night. reallu, ok spend our money elsewhere.


LaShawn Fletcher May 22, 2018 at 3:37 pm

I was an employee at Marco’s Pizza in Vidalia, Ga and they brought in a new person saying he was just their for training and he called a meeting on May 14th, 2018 at 9:30-10:00 pm and I spoke up for myself because I told him he could’ve picked and respectful hour to have an meeting and the meeting was about welcoming the new owner and Manager of Marco’s. During the meeting he said that everyone would have their same positions and then the next day I went in to work at 2:15 30 minutes before it was time for me to get off he told me he had to let me go and I asked him what was the reason he was firing me and he said there wasn’t a reason so he went into his pockets and pulled out his phone and called whoever and asked the person what was the reason that she is being fired and they still didn’t come up with an reason. So he put on my separation notice lack of work but wrote out lack of business and I went to Marco’s the day after but I’m trying to figure out how are you hiring if you fired me for lack of work or business. The Indian they have there now is very disrespectful he comes in drunk and he don’t wash his hands before or after making the customers food. I have reached out to corporate about my checks and I still haven’t heard anything about my money.


Cody April 24, 2018 at 4:08 pm

store 3542 is horrible , the management team does nothing but talk down on there employees. I saw a employee walk out due to the head manager mike i suppose , yelling at him and degrading him. Not sure if was the employee fault. buit no manager should talk to an employee like that.

Place was neat , but needs better staffing and management.


Brad Eller April 19, 2018 at 6:30 pm

I ordered here for the firsr time and its terrible period waste of 35 dollars


christen March 5, 2018 at 8:59 am

my daughter did not get paid on time, when she got paid the manager only gave her 300 cash and said he would pay when he could.. so she is working for free!!!! ILLEGAL


Denna Cremeans March 15, 2018 at 9:41 am

My daughters checked bounced due to the wrong person signing the check


Ken Peteren February 14, 2018 at 5:35 pm

I was a Marcos Pizza regular. But, I just happen to be with a friend of mine when she picked up a pizza and salad. I was just standing there, and I happen to notice the guy who seemed to act like the manager. I think they called him Rick, or something like that. Looked Hispanic, grey hair. Seemed to have an attitude. I caught him out of the corner of my eye, reach down into his pants and adjust something and just go right back to adding toppings to someone else’s pizza. Not my friends… The guy looked like it was an everyday thing. This is at the store in Connerton, near where I live. Looks like Papa Johns from now on. Where do you get these people? He was an older guy too. Not some dumb kid. Really got a winner there.


Robin A. Williams January 31, 2018 at 5:40 pm

With maybe only 1/2 dozen orders placed with my local Marco’s, I don’t have any complaints about the food quality or delivery, or personnel. I am just offering a marketing suggestion. I am a single senior female who, like most everyone I know, enjoys pizza. Promotional flyers do come in the mail, yet what they mostly involve are for offers that are way too much for a single person. Having lived here just 2 years, I have received only one promotion involving a small pizza. In fact, it was for a free small pizza, and I must admit it was my first pizza from Marco’s in many years. With that offer, it made me feel I had nothing to lose, if I didn’t like the pizza I could throw it away.
I must admit that I felt the pizza was good enough to order again, and did have to order a bigger pizza to do so. Unfortunately, I am not someone who enjoys leftovers…but I tried. A good portion of that pizza was wasted. And somehow, the pizzas that have followed that first one just don’t seem as tasty….most likely my imagination.
Please consider offering more deals that include small pizzas for us single elderly folks who have no one to share with. Most food shopping presents a problem for us singles….large packages for families that are way too much in quantity, and smaller quantities are usually much more costly. An occasional pizza treat would be a pleasant thing, yet I can’t feel good about the food that’s wasted. Please help an old gal like me out and others just like me, it would be nice to be offered a pizza deal we can handle.


Mache Bellinger January 12, 2018 at 7:58 pm

I placed my order via the web at 4:27 pm and the delivery guy came around 5:30 or a little before and after I signed the c.c receipt and handed him his tip, He informed me He didn’t have my order. So I waited and never heard anything back. I didny know if anyone was going to deliver my order or not and i had already paid for it at this point. So i called to speak with a manager and after multiple phone calls and dealing with very rude employees, i was connected to someone who said my order would be delivered. An hour later, 2 hours from my initial order and 1 hour since the guy said he was coming back, another delivery guy brings my order, which is very cold and no longer fresh. This guy didn’t even know there was an issue and was looking for me to sign the credit card receipt again. Once we explained what happened and how long we had been waiting I still didn’t get so much as an apology. I have ordered from Marco’s before but this by far has taken the cake and I really don’t think I will be ordering again. Mistakes happen, yes, but when things like that happen something need a to be done to make the situation right. Delivering cold food 2 hours late with no apology or even knowing what’s going on is not acceptable for a company who is in business due to the customers they serve.


Kevin S. January 1, 2018 at 1:33 pm

Marcos is my favorite pizza for my family. The pizza tastes great and the cheese bread is fantastic. I regularly leave positive feedback on their web page.

I wanted to start with that background before noting a terrible experience with the local Marcos on 29 December 2017. The pizza was made with the wrong ingredients. I waited in line to pick it up for over 20 minutes and the pizza had been out if the oven all that time. Of the eleven staff on duty that evening, only one was assigned to the customer backlog. He was focused on new phone orders rather than serving the line of waiting patrons. No manager seemed present. Two staff were content to watch the irritated patrons and opted to fold pizza boxes even after being summoned to help.

I like Marcos and want to give it a try again. This latest experience was so bad however that it will be a while before I do.

I’d much rather be posting another favorable review,

Kevin S.
Manassas Va


Lenita L. Hunt December 18, 2017 at 3:33 pm

This is my 1st and last time ever ordering from Marco’s pizza! I placed an order Sunday at the one at 2331 Bolton Road Suite A Atlanta, GA 30318 for 4 pizza’s to be delivered to my 6 year old son’s classroom party at 11:30 a.m. (4 miles from his school) for this Monday. They charged by card Sunday and said the pizza would get there before 11:30 a.m. So I called my son’s school to see what time they actually got there just to find out they never bothered to delivered them! I called to find out what happened and they said it wasn’t in their system for this morning, yet my card was charged the day before. So the manager said he could get them ready in 15 minutes and deliver them in another 10. I wasn’t given an apology for their mistake nor was I offered any kind of compensation to keep my business! This is horrible customer service and extreme irresponsibility on Marco’s pizza. Lesson learned: never rely on them to surprise a group of 1st graders because they are unreliable!


Kesha Maynard December 5, 2017 at 5:16 pm

December 5, 2017
Marco’s Pizza
298 Racetrack Rd, McDonough, GA 30252
Fax Number: (419) 885-5215

On Sunday, November 19th my family and I ordered the above pizza. This pizza was supposed to be double-pepperoni and it was not. I mentioned this to the delivery guy and he assured me the pepperoni was under the cheese.
Please see the above photo. There were a few slices of pepperoni under the cheese. We called the location back and the “order taker” who refused to provide a name, insisted on us reaching out to the General Manager. Not only was this unfair but this latest episode added to the many disappointments we’ve had at this location. I came to the location to verbally order pizza and a young lady turned me away and refused to take my order; she insisted that I call or go online.
The final straw was there was a charge of $3.00 which is a delivery charge specifically for the driver and it is embedded in the upfront cost for the pizza; I asked the driver if the charge was for him and he said no, he has nothing to do with that charge, therefore I provided an additional $2 tip. I phoned 3 additional Marco’s pizza’s in the Atlanta area and spoke to a member of their management team concerning the $3 delivery charge. And each of them provided the same response, “Ma’am, the $3 goes to the driver!”
I called the next day as advised and I was immediately sent to the General Manager’s voicemail, 2x’s.

Please be advised that we dine on Marco’s pizza 2xs per week as my family loves this pizza because it reminds us of home- Chicago. We are busy with so much during a 24hr period and cooking every night is not allowed at times. We no longer go there for fear of what would happen to our pizza.

I have mailed, emailed and faxed this letter to make sure it gets to the proper person.


Aaron Deloatch December 1, 2017 at 8:07 pm

I am a employee from the new Norfolk store n Norfolk va they do not kno how 2 treat people n they are very disrespectful n they have a lot of favoritism


ydeera November 17, 2017 at 8:36 pm

I placed an order with marcos in fairburn ga. delivery came called them and explained they had the order wrong so a remake was made and said the will be there in 45min order never came 1hr1/2 back and they claim the manager jay came i told them no one came out here JAY IS A LIAR!!!! I SPENT 60.00 AND I WANT MY MONEY BACK


Robert Shapter November 17, 2017 at 4:59 pm

I love Marco’s Pizza and have always gotten great service from the location at Reed Road in Upper Arlington, OH. But the new corporate website TOTALLY STINKS. I tried to order two pizzas and couldn’t get through the process. And when I tried to have them delivered to my son’s house the site told me the address wasn’t in the system, which it really is. I have ordered from Marco’s online many times. I finally called the store and ordered. They said they’ve had lots of complaints about the site. I’m going elsewhere because I am so irritated. Sorry.


ruth howell November 15, 2017 at 8:39 am

Marco’s gave me a $15 credit for a problem I had regarding a family size salad. This not a complaint. I have forgotten how he told me to redeem this credit. The man I talked with was very professional and polite. (614) 430-XXXXX


Cathy White November 9, 2017 at 7:47 pm

I must say, the Marco’s in Rome, NY is FANTASTIC!!!! They have always exceeded our expectations!!! The quality of the food is excellent and the staff has always been very friendly. They have consistently beat their estimated delivery time and have never disappointed our family. There was only 1 occasion where our pizza was made with the wrong topping and the team at Marco’s recognized the mistake before the pizza left the restaurant and made another pizza with the correct toppings. The gentleman that delivered the pizza apologized for the mistake and not only gave us the correct pizza, but also the pizza that was made in error for FREE!! Marco’s is our go-to pizza delivery service here in Rome despite several other pizza places in the city. THANK YOU, MARCOS!!!!!


Shekita Turpin June 14, 2019 at 3:16 pm

I use to be a loyal customer of Marco’s pizza. However, now I’m no longer supporting this franchise EVER. I placed a carry out order on 5/30/19 @ the Taylor Road location in Montgomery, Al. The total was $25.29, the following day I see a charge for $30.35 for Marco’s Pizza. So, I stop by the location to speak with the store manager, with my statement from my bank, he calls his GM, who’s at a local store in the area. They have a conversation, which ends by saying, give the customer her $5.06 back. Ok, the manager does so, apologies, stated he’ll look into what happened. Well, a few days past and the GM calls me and states, “I don’t think the money was stolen be an employee, but rather there was a hold on your card for the $5.06”. “Also, if you see the charge still standing on your account in a few days, bring in your updated statement “. I asked him how is that, when this was a carry out, not a delivery. At this point I’m done speaking with him, cause that’s nonsense. Really, don’t insult my intelligence, sir. The next day I call the corporate office, give my statement as to the events that took place. I was promised a follow up call, and email. NOTHING, to this day. So, here I am weeks out on 6/14/19, I call corporate again. Speak to I don’t know who, because this lady tells me she’s NOT comfortable giving me her name, or id number. I stated, that’s fine transfer me to your supervisor, she transfers me to a voicemail. I call back to speak with a different representative. NO ONE ANSWERS THE CALL.
The entire company is full of it. Yes, I left a voicemail with details on it, but at this point I don’t expect a follow up call, nor to EVER do business with this company again. I see other reviews on here with complaints, therefore I’m leaving mine so that others know how we’re treated as customers. When the CEO, COO, and the CFO’s are effected by this, maybe then someone will say, we should have taken things like this into consideration. I’ll be happy giving my money to a franchise that doesn’t condone theft, lies, and unprofessional customer care representatives.


Sheila October 23, 2017 at 3:23 pm

Your GM at your Fort Wayne Indiana store (who by the way is clueless on how to manage anything) fired my grand daughter for missing one day that she had informed her of having a doctors appt. in Indianapolis since she is pregnant and the baby has a heart issue. She was told that it was fine and they would cover the shift. She has always been a half hour early for all her shifts. Never missed a day in the four months she worked there. Also she has never been written up or given a verbal warning. Which is part of the labor law in Indiana. Since your corporation has hired this new GM she has fired four people in the last three weeks and some with out any warning. Maybe you need to take a closer look at the type of people that you hire before lawyers get involved.


Rachel See October 14, 2017 at 9:14 pm

My family and I (5 and a baby) visited Marcos tonight and we were very displeased. Funny thing is we ate Marcos on Friday 10/13/17 without all of children and were very pleased with the food and service, but not tonight. They were very busy and we completely understand that, we were willing to wait our turn for a table, and even told the lady at the front counter we would wait to order cause we didn’t want our food to arrive before a table was ready. The cashier then told us no worries we have a back room with seating available, but then another cashier said no that room is reserved. I again said then we will just wait to order, but then the second cashier said no you can go ahead and order cause that back big booth is almost finished and your pizza will take about 30 minutes. My husband and I said fine we will order and just wait on the front benches until the table was ready. We waited almost 50 minutes, the table never left, and our food came up. I was very angry that we ordered our food on the recommendation of the staff, that your company employees, and then we were there without a table. When speaking with the manager he made every excuse in the world and like I said we understand that they were busy, but his staff shouldn’t have told us to go ahead and order. We ended up taking our pizza to go and it wasanything near what we experienced the day before. Why would a new restaurant allow their biggest room to be reserved on a Saturday night at 6:00pm, knowing they would be busy? That makes no sense at all and I watched several patrons turn and walk out due to no seating. My family will not be going back anytime soon and we will make sure to spread the word to all our Nixa family, friends, and church.


Mark R Gates October 14, 2017 at 8:07 pm

Today: October 14, 2017 @ 7:45pm I tried ordering via direct dial to the store and reminded them that our previous order was missing a cheese bread. The delivery person (from 4 wks ago) offered to go back to the store and bring us a cheese bread. We respectfully declined and the driver said he would make a note that we should receive the cheese bread with our next order. That was acceptable.
When my wife spoke to the order-taker person (young snotty female- Kendall) today, she INSISTED that the order was correct 4 wks ago and she was not going to make any order adjustments. My wife said, “fine, we’ll call Donatos for our pizza”….. This little snot replied with “ok, go ahead”!!
Somebody should know that you lost a customer be cuz a snippy female rep chose to treat a customer with “poor regard”!!!!! As a Human Resources professional for 35 yrs in healthcare, I’d love to inform that rep that she cost you hundreds of dollars in sales!!!! She doesn’t deserve to earn a living in the food service industry…?

Mark R Gates


Mark R Gates October 14, 2017 at 8:10 pm

My apologies: Forgot to mention store location:
Batavia OH 978 Old State Rt 74


Sheila Kendrick September 22, 2017 at 6:57 pm

I ordered a Thin Magnifico and got a pepperoni. The receipt was right . The pizza was wrong. I want a refund.


Laura September 13, 2017 at 9:29 am

I really like your gluten free pizza, however I can’t find any nutritional information. I just started the Weight Watcher program and I was hoping to calculate the points from the nutrition label. If you could tell me where to find it or email me the information I would greatly appreciate it. I am missing my gluten free pizza!


Kathryn Cleveland September 10, 2017 at 7:06 pm

I wonder what Marco’s Corporate thinks about Franchise employees who work in areas being severely affected by Hurricane Irma being threatened with being fired if they don’t show up for work tomorrow. Power is expected to be out, flooding widespread, and winds greater than 60mph. It is ridiculous to be threatening employees with being fired under such conditions.


Alexander Heinz August 27, 2017 at 6:06 pm

Definitely do not visit the one on Tara Blvd in Love Joy Georgia oh my gosh worst experience with a restaurant EVER!!!!!!! They refused to deliver to us despite delivering to us before!! Marcos is a descrimanting racist horrible customer service company!!! Guess our money ain’t good enough for them!?!?!


Justin Burris August 18, 2017 at 6:41 pm

Well yet another horrible experience at my Marcos location at 71st and Georgetown in Indianapolis. I normally like Marcos on a weekly basis. After having ordered same order as last week, I called in a carry out order for 6.99 medium pizza that is advertised with a neon sign in the window! The guy on taking my order over the phone did not mention anything about special hours of the day and so I went out of my way to pick up pizza at the known normal special price advertised. I get there and I have the bad luck to have the same hateful manager named Jessica, that gave me problems before resulting in a courtesy pizza from the regional manager (unfortunately not there this day) because of her bad customer service, proceeds to tell me that the it is now only certain hours that they have it at that rate. Well I should have be told before I completed my order and made my way through traffic over there. The worst part of dealing about this, in dealing with this vengeful hateful person (who made her manager??) , is that, I have literally witness her giving out pizzas over the counter on more that one occassion without any exchange of receipt and no receipt on the box and she appeared to personally know the person as a friend do to the “Thank you boo” remark she says to asst mangr Jessica as she take her free extra large pizza. As a business owner this is infuriating. What do I do? Do I report the misleading/incomplete ad to BBB, or do I get a response from someone a corporate with some authority to do something about the gross conduct towards long time customers and corrupt store manager at this location, who refuses to take any disciplinary action on this highschool aged asst manager? I would like someone to contact about this asap. Thank you


Too Hott July 26, 2017 at 2:34 pm

Why are the employees working with no fans or AC in 100 degree temperatures, pizza ovens on. Only the 😈 himself would do this.


MaDin Tolifen July 14, 2017 at 9:11 pm

I used to be a General Manager of a Franchise and let me tell you JUST how shi**y Marco’s corporate *REALLY* is.

They’re so lazy they send out the same coupons over and over again with the same BS on it: “expires in 3 weeks.” That is how lazy they are. Seriously, I could write an action script in Photoshop that could add the dates in, instantaneously and it would take me 5 minutes to write!

We can’t even get shirts, hats, menus, etc. Corporate has them on “back order.”

They do “corporate accounts” that undersell product to the point the store doesn’t make any money off the orders, for their own benefit. I don’t know how many times I was expected to make 30-40 large pizzas at 6$ a pop (regular cheese price is 11.99$) right in the middle of the busiest DINNER RUSH of the week.

They never focus on the positive, only the negative. You could get 30 “celebration alerts” in a month, but if you get one complaint, like a customer saying you’re “lying” about them signing the receipt, when you have a PRINT OUT of the said receipt that shows the initials of the person who ordered, they’ll rake you over the coals for it.

The DM of my District told me to use expired meats so they “don’t go to waste”, use sauce that was over expiration and to cut corners whenever possible.

They force you to work off the clock, out of fear of losing your job, due to low sales and high labor.

I just got laid off by Corporate. My franchise owners sold their stores back to the company (at a loss, ‘cos that’s Marco’s for ya.) and I was informed. I called the DM of my area, to assess the situation and we scheduled a meeting for Tuesday (July 11th), as my son was to go on his summer visitation on Monday evening. The DM didn’t meet with me. In fact, he called me at 9 am on Tuesday and let me go OVER THE PHONE. That’s how “professional” they are. To make matters worse, my tips from our tip share the week before were stolen and half my previous owner’s bank (approximately 400$) was stolen by the “new” team, consisting of a person I actually terminated previously, for theft.

Don’t bother with Marco’s and don’t believe ANY of that crap from the CEO on Undercover Boss. They don’t give two sh**s about their employees. They only care about their image.


Kelly Robinson June 22, 2017 at 8:35 pm

I placed an order tonight, accidently didn’t hit the delilivery, .I have used this Marcos many times, I called to correct this, they asked if I could hold, they never came back on , so my husband called they never asked him to be put on hold while my phone was still on hold. We have tipped very well and used your pizzeria many times, I find it very disturbing my husband immediately got through while i was still on hold.


TFOSTER May 16, 2017 at 7:24 pm

Ordered 12′ steak sandwich(my favorite sandwich from Marcos) and the sausage bake. The delivery service was on time, however the sandwich was awful. There was hardly any meat on this sandwich, no mayo at all. It seems as though Marcos was out of meat and mayo . If that was the case the restaurant should have contacted me and ask if I would select a different type of sandwich and not just fix me a CRAPPY sandwich. I was very disappointed with the service today, the person who prepared this sandwich did not care at all. I am also disappointed because I purchase from this restaurant frequently. TREAT YOUR CUSTOMERS BETTER


Keith dobbs May 16, 2017 at 2:22 pm

Very Unhappy Customer

Hello Jack Butorac,

My name is Keith Dobbs, yesterday I decided to go to Marcos Pizza for lunch. I had a craving for a cheesybread and shop here frequently. I placed my order online at store number 1078 at 4791 Turney Rd. Garfield, Ohio 44125. This store is close to my job and like I stated prior I do purchase food from here often. When I walked into the store I am not greeted, which isn’t a problem sometimes people are busy which I understand, but then someone comes for the back of the kitchen to place my order who seemed like he would rather be anywhere but where he is currently right now. He had an unfriendly disposition and still never showed any ounce of customer service or friendliness for the short interaction that we did have, he was only helpful by letting me know that I had five minutes left for my order to be up. I then sit in the store and wait for more than fifteen minutes, I assumed that someone would just naturally let me know my order was up but no that never happened. After sitting there for the fifteen minutes I then go to the counter and there I see a cheesybread sitting, I wait for someone to the counter to ask me what they can do for me that never happened. I assume the store manager then came to the front and gave a customer her food which is understandable, what upset me was that he then walked to then back without even seeing if was taken care of and at this point there was another gentleman behind me. It was just so rude and nonchalant. I then ask him to see if that cheesybread was mine that was on the rack he said give him a moment but he had nothing in his hands and grabbed a box as the second customer asked him to check for his other to no avail. Then the manager continues to pull food off the oven and was telling one of his employees to put holes in the pizza due to a few of them bubbling up while in the oven. I am still standing there when another worker enters the building on her phone and taking to the guy who took my order who just came from the back. While the manager tell her her he doesn’t need her to come back due to it slowing down. Finally the guy who took my order informed the manager that the cheesybread was mine and then gave it to me, no one ever apologized for the wait or seemed to care about the customer experience. To make my now twenty minutes I the store even more worthless the cheesybread was not warm, didn’t take done, didn’t taste good and wasn’t even cut fully. Is this how I should expect Marcos to be, in the past I have had this same issue before but never to this level. At this point I am done with Marcos Pizza and will Never shop there again. I am so upset that I don’t even want to go to other Marcos I the future.

I hope someone even cares to read this email and reach back out to me regarding this, I can be emailed at Keithdobbs92 at or called at 440 381 XXXXX.


Brenda Shipman May 15, 2017 at 10:59 pm

I called the Rockbridge and Lawrenceville Hwy in Publix shopping center. I ordered a small supreme think crust add bac9n and meatball asked for it to be delivered. Was told call dropped and the store had old raggedy phones, called back had to reorder it again and it would be 45 minutes, after 50 minutes I called back they never made my order, I went up there was upset because it was 10 , I ordered pizza because I was hungry. Long story short, manager came in kicked me out and called police, I will never order or eat your food again. She didn’t try and find out problem, just said leave or I will call Police and did, you don’t want my business, also complaing to BBB, sad you don’t have a competent staff near me!!!! Manager needs to be fired for not caring about customers, without us, there is no Marcos


Phil Leininger April 1, 2017 at 8:57 am

My husband ordered a pizza to be delivered last night. An hour later we called and no pizza actually couldn’t even find the order. A half later the pizza ( wrong pizza) and manager show up at hour home and tell us there was a mistake in billing and that our credit card had been charged $ 12.00 extra and tat it would be refunded $ 12.00 in 8-10 days. That was not our mistake. The Hampton Georgia location needs better trained employees and managers as they are not customer service friendly and the manager obviously needs retrained.. So disappointed in this location. And Marcos headquarters should be embarrassed.


Brenda Shipman May 15, 2017 at 11:01 pm

Seems like all locations need training


Jerry Seabaugh February 27, 2017 at 5:21 pm

I have been a long time customer at the location 7125 Georgetown Rd, Indianapolis, IN. I go there for carry out normally at least twice a week (Family sized orders). Now, sadly, I have to say that the quality has gone way down and new shift manager, she says her name is Jessica (no name tag and not wearing Marco’s attire half the time), very unprofessional (picks at nose in plain sight), talk loud on her phone in the back room where you can hear her swearing. And the employees are poorly trained on preparation. The pizza as a result tastes horrible now. The main thing is that almost every time I order from there, they do NOT put hardly any pizza sauce at all on the pizza! It is spread on way too thin. Its the whole point of Marcos signature taste! I need CSI people to find traces of the tomato sauce just to really put it into prospective.. I cannot believe the rude people that obviously the store manager is hiring as the shift managers. Hateful people that do not care about their jobs let alone take pride in the Marcos name. I guess I will have to find another place to go to get good pizza. Sad. Truly pitiful.


Pat Ready February 25, 2017 at 7:57 pm

I was very happy when Marcos moved into our area. We needed something other than Pizza Hut. For the first three or four months things were great, Friendlly service, prompt delivery. Nice boxes for the subs. then about six months ago changes became more and more of a problem. the boxes disappeared, Subs were wrong pizza became more and more greasey. Then when i calles in the wait just to order got slower and slower. this past Thur was the worst. I called and was put on hold for over five minutes, by the way I called at 11:30 when the opened. On the way home my husband and i called to order food and the same thing happened so we thought maybe if we stop by service will be better but it was not. He went in and no one was out front, After about 5 min some one came from the back and said he was the only one there, I guess the delivery person was on a delivery. H e left mad we aie come where else. Back when all this started i talked to the Manager but things did not get better. I don’t know her name but the Marcos is located on East Gore Blvd, Lawton, OK 73507 I don’t what good this will do but I hope it will do some good. your food is good and the East side does not have that much to offer.


Connie stewart February 23, 2017 at 3:33 pm

I joined your e-club and it stated that I would receive a free pizza gift on my birthday. It did not state that I was to buy anything. Upon trying to get my free gift, I was told I had to buy something. Please contact Pesh @ your Virginia Ave Naperville location so that I can get my FREE pizza without having to buy one, along with a salad and 2liter drink for my inconvenience. I did walk here to get my free gift which I was told I could not get. Please research your own company. There are some of the same complaints out there. Thanks in advance. A concerned customer.


Charles Schwab January 27, 2017 at 1:12 pm

Update – Resolved!! I went into Marco’s Pizza store # 3656 1901 S. Philo Rd Urbana, IL 61802 and spoke with one of the store manager’s named Danielle. I told her what happened and she apologized, and said she would get to the bottom of the situation. She also refunded my money and gave me a store credit of $40.00. She also added that she hopes that I do business with them again.

Thanks Danielle I really appreciate you handled my situation!


Charles Schwab January 27, 2017 at 10:55 am

I ordered Marco’s Pizza at your franchise store # 3656 located at 1901 s Philo Rd Urbana, IL 61802 on January 26, 2017. This was an online order which included a 12″ pizza (Deluxe Uno with the following toppings: Black olives, Beef, Parmesan, Garlic and Roma crust w/ no mushrooms or Green peppers) – Square cut. I also ordered Cheesy bread w/ 2-pizza sauce cups and a small Garden salad w/ provolone cheese w/ no green peppers and two vinaigrette packets.
I received the order at approximately 6:55pm. The delivery driver gave my wife the food we ordered, or so I thought. The delivery driver brought cheesy bread and wings, not my ordered as stated above. I immediately called the store and spoke to an employee and apprised her of the situation. She reassured me that my pizza was on its way and explained that my order had gotten split between two delivery drivers. She asked me to wait approximately 15 minutes. At this point, after hanging up the phone, I looked in the bag and saw the first part of my order was wrong. No salad as stated above as well as there were hot wings, the only thing they got right was the cheesy bread. At approximately 7:11pm, I drove to the Marco’s Pizza location, Sore # 3656 located at 1901 S. Philo Rd. Urbana, IL 61802. I was greeted warmly by your staff at this location, and explained my situation and told them I had spoken to another employee about the situation and went on to explain that I have ordered from here three times prior and there was no problem. This employee, while on the phone told me that I am the one that spoke to you own the phone and proceeded to tell me (while still on the phone) that my order was being taking care of, and explained that this is a new store and that everyone makes mistakes, which for the most part I accepted until, she came from around the counter and told me that they were fixing my order in a not so good tone and in the same tone told me I was rude, this is unacceptable as THE CUSTMER IS ALWAYS RIGHT!!!! At this point, I asked to speak to the manager, this employee told me she was the manager. I was in shock to actually know that a manager would actually tell a customer they were rude and not have a pleasant tone. To that end, I asked that they cancel the order and stated I wanted my money back. I I started to leave and she told me if I left, I would not get my money back
($31.86), another mistake. I then told her that I had a credit card and she told me I would have to call my bank in the morning. I stated that I would.

Seeing that this was done to me, I wonder how many other complaints other Marco Franchises have. I have read at least 10 plus or so within a twenty-four hour period. I also told the employee/manager that I would never be back.

Key points of concern:

* The rudeness of this employee/manager
* Accuracy of order
* Handling of the whole situation by the employee/manager

Taking into account this is a new store and understanding that mistakes will be made, I can accept this however, I WILL NOT accept an employee/manager calling me rude in any shape or form. Totally unacceptable!!!
Also, I would never accept that this employee/manager would ever tell a customer if they leave a store, they would never get there money back!!!


Rochelle January 22, 2017 at 7:56 am

From the 1st time I tried your pizza I was hooked. It is so much better than the competition. Which is why I was along with many others when the store in Altoona, PA closed. Everytime we ordered, the staff was friendly and helpful. They even sponsored the softball team my daughter played on. A few members of the staff even showed up on their own time to support the girls. Please so everything in your power to bring Marco’s back to Altoona. Thank you


Anthony Maynard January 22, 2017 at 12:53 am

Marco’s should be more selective of who they allow to represent their name.The newest franchise in Jesup Ga. is struggling with management ability, fair compensation to its employees and now it has rats. Their solution?….rat traps after they have been spotted…no exterminators…no prevention.If the rats are showing up in broad day light around people how many do you imagine are running around at night inside at night.


Carey Cameron January 1, 2017 at 4:26 pm

On this NYE, my kids were having friends over for a party, so we decided to order some pizzas from Marco’s in Berea, Ohio on Bagley Rd. We were out to dinner and I wanted to place my order online and use the coupon code SAVE995. $5 off a $20 order. I attempted to place an order for 5 pizzas online for about 15 minutes but the website continued to “timeout” and disconnect me from the ordering process. So, I picked up the phone and placed my order, as we needed to get the pizzas home for the party.
I placed my order and explained my experience ordering online and asked if I could use the coupon code. The gentleman said he would have to get the manager. The manager came to the phone and said she would honor the coupon this one time as we were unable to place the order online.
When my husband arrived to the store a gentleman, who said he was the General Manager told us he would not honor the coupon and that the person I spoke to was not the manager, but would not give her name. I asked him his name and he told me “My name is Bye Have a Good Evening”.
I have never in my entire life frequented a business for so many years consistently to be lied to on the phone, them mocked by someone who claims to be the General Manager. If this is the person you hired to represent your brand as a leader, and manager, I will no longer be spending my hard earned dollars at Marcos anywhere, ever again and I will be sure to spread the word amongst my friends and business acquaintances. I have never in my life regretted spending my money with a business and after the receipt was signed was mocked and laughed at by 20 something year olds working in a pizza shop. Unacceptable.
If you care to know who this rude employee of yours is, I will be happy to point him out for you, perhaps you could take him back through “customer care” training.

Carey Cameron


Ava TyAnna LeJeune December 23, 2016 at 11:36 pm

On 12/23/2016 I received my 2nd check from Marco’s Pizza located on League City Parkway, League City, Texas. This was the second time that Marco and Angelica Montes has short changed me on my pay. I NO longer work there because I WAS NOT getting any hours.I am ONLY gonna complain this one time. And it would be in the best interest of Marco’s Pizza to pay me the 8 ours that is owed to me.
My address is League City, Tx. 77573. Phone # 281-557-XXXXX. Thank You for your corporation.


Kari andrews November 17, 2016 at 2:17 pm

Just ordered a pizza not even five minutes ago the cashier hands me my money and then go to makes my pizza without wearing gloves or even washing her hands I couldn’t even eat the pizza because I was so grossed out


TA December 1, 2016 at 4:05 am

Yup. That’s true. I washed a cashier do the same thing. She went from the register straight to the pizza deck after I paid her and started flattening pizza dough. SHe made about fifteen of them while I was there, with ungloved hands. I couldn/t stand to watch more. I’m guessing I was supposed to be impressed by her work ethics. I wasn’t.


Cheryl Groce November 9, 2016 at 11:21 am

I voted yesterday 11/8 on your website and obtained a voucher for the free medium pizza valid for today 11/9. The location in which I selected to receive this pizza (10820 Pendleton Pike, Indianapolis, IN 46236
Phone: (317) 826-4000) is telling me that they are not honoring the voucher as this promotion was supposed to be valid for yesterday 11/8 and not today. This is clearly not what your website stated nor printed on the voucher. I love Marco’s pizza and get it all the time and would like to obtain my free pizza. I would like for your company to honor what they advertised and promised.

Thank You,
Cheryl Groce


donald larue November 3, 2016 at 10:52 pm

you folks called me back a few months ago because of a bad exsperince with your pizza store in Newark ohio . and the result was I would have a 20.00 dollar credit under my phone # I tried to use the credit and they said it wasn’t on there records , so I didn’t use it and didn’t order, why did it not show up or they didn’t have any record of it?????? please call me my house # is 740-281-XXXXX , thanks , don larue


Yvette Dowdy October 24, 2016 at 1:34 am

I just finished watching Mr Stephens, your company COO on Undercover Boss. First time seeing him on there and I wanted to share my concerns and I hope he does see this. First, I love pizza, who doesn’t? Well I began my career in life at 19 years old as an assistant manager at Little Caesars in 1985 and thought I was on top of the world making $250 per week but working 80+ hours per week. I learned a lot at that job and I learned the value of my employees; that being said, let me share my concerns I have with you sir, now that I know a little more about you.

I recently ordered my Marco’s Pizza and I always make sure I tip 20% to my drivers. ALWAYS! It was during that process that I learned that the drivers at my store hardly, if ever receive tips based on the area I reside in, in Gastonia NC. They receive $6.50 per hour and hardly anything in tips. The drivers always get a kick out of coming to deliver to me because I tip very well and they are always so nice. How do you expect your drivers to make a living on $6.50 per hour in an area KNOWN for not tipping. I know it is hard to believe but it is true and I have heard so on may occasions. I DO NOT feel good ordering an exceptional product from a company that pay their employees at an underwhelming degree.

In addition, you could stand to utilize advertising on tv/radio more than the coupon flyer in the Wednesday circulars. The only way I ever found your company is because I was standing on my front porch, really late one night smoking a cigarette, when I saw a car continue to go round and around my apartment complex. I finally flagged the person over and asked could I help and I met a delivery driver for your company. Told him I never heard of your company. Well I directed him where he needed to go and he returned to me with a menu with the store phone number. I ordered soon after that meeting and the first bite of this awesome pizza, I WAS SOLD!!!! Better than Domino’s, which I have not ordered from since they changed their menu. Better than Papa John’s – so much better! Much better than Pizza Hut because you toppings really taste like they should. I thought to myself then, “I wonder why these people do not advertise more?”

You have a great product and as Mr Stephens has learned, you have AWESOME employees and drivers and we ALL have our own heart string pulling sagas in our lives. Perhaps Mr. Stephens would like to speak with me further as I would love to share how I feel without getting employees in trouble. Pay at least minimum wage in your stores where the drivers are getting screwed by the customers. Most people think that delivery fee goes to the driver and the rest know no better. I just left taxi driving after 18 behind the wheel and in some areas, tipping is hardly found.

Would love to talk about it if Mr. Stephens so wishes.

Yvette Dowdy
yvette.dowdy at

Thank you


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