Marco's Pizza Corporate Office - COHQ

Marco’s Pizza Corporate Office

How would you rate your experience with Marco's Pizza ?

[Total: 64    Average: 1.8/5]

Marco's Pizza Corporate Office Address

Marco's Pizza Franchising, LLC
5252 Monroe Street
Toledo, Ohio 43623

Contact Marco's Pizza

Phone Number: (419) 885-7000
Fax Number: (419) 885-5215
Website: https://www.marcos.com/
Email: Email Marco's Pizza

Marco's Pizza Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Marco's Pizza Executives

CEO: Jack Butorac Jr.
CFO: Kenneth R. Switzer
COO: Tony Libardi

Marco's Pizza History

Marco’s Pizza was founded in 1978 by Pascuale, “Pat”, Giammarco in Oregon, Ohio. Giammarco immigrated to the US from Italy, along with his family, when he was 9. He grew up working the family’s pizzeria, where he and his father spent years making the perfect pizza sauce. This sauce recipe is still used in all locations.

The company operates a chain of franchised pizza locations that specialize in Italian cuisine. There are approximately 700 franchises in the US, with more located in The Virgin Islands, Puerto Rico, and India.

Pizza Today ranked Marco’s Pizza as #12 on their list of Top 100 Pizza Chains in the US. Franchising World also ranked the company as #8 on their list of Up and Coming Franchise Operations. Consumer Reports places Marco’s Pizza as #3 on their list of Best Pizza Chain in 2014.

Marco's Pizza FAQs

Question 1: What is the phone number for Marco's Pizza ?
Answer 1: The phone number for Marco's Pizza is (419) 885-7000.

Question 2: Who is the CEO of Marco's Pizza ?
Answer 2: The CEO of Marco's Pizza is Jack Butorac Jr..

Question 3: Who founded Marco's Pizza ?
Answer 3: Marco's Pizza was founded by in .

{ 47 comments… read them below or add one }

LaShawn Fletcher May 22, 2018 at 3:37 pm

I was an employee at Marco’s Pizza in Vidalia, Ga and they brought in a new person saying he was just their for training and he called a meeting on May 14th, 2018 at 9:30-10:00 pm and I spoke up for myself because I told him he could’ve picked and respectful hour to have an meeting and the meeting was about welcoming the new owner and Manager of Marco’s. During the meeting he said that everyone would have their same positions and then the next day I went in to work at 2:15 30 minutes before it was time for me to get off he told me he had to let me go and I asked him what was the reason he was firing me and he said there wasn’t a reason so he went into his pockets and pulled out his phone and called whoever and asked the person what was the reason that she is being fired and they still didn’t come up with an reason. So he put on my separation notice lack of work but wrote out lack of business and I went to Marco’s the day after but I’m trying to figure out how are you hiring if you fired me for lack of work or business. The Indian they have there now is very disrespectful he comes in drunk and he don’t wash his hands before or after making the customers food. I have reached out to corporate about my checks and I still haven’t heard anything about my money.

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Cody April 24, 2018 at 4:08 pm

store 3542 is horrible , the management team does nothing but talk down on there employees. I saw a employee walk out due to the head manager mike i suppose , yelling at him and degrading him. Not sure if was the employee fault. buit no manager should talk to an employee like that.

Place was neat , but needs better staffing and management.

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Brad Eller April 19, 2018 at 6:30 pm

I ordered here for the firsr time and its terrible period waste of 35 dollars

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christen March 5, 2018 at 8:59 am

my daughter did not get paid on time, when she got paid the manager only gave her 300 cash and said he would pay when he could.. so she is working for free!!!! ILLEGAL

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Denna Cremeans March 15, 2018 at 9:41 am

My daughters checked bounced due to the wrong person signing the check

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Ken Peteren February 14, 2018 at 5:35 pm

I was a Marcos Pizza regular. But, I just happen to be with a friend of mine when she picked up a pizza and salad. I was just standing there, and I happen to notice the guy who seemed to act like the manager. I think they called him Rick, or something like that. Looked Hispanic, grey hair. Seemed to have an attitude. I caught him out of the corner of my eye, reach down into his pants and adjust something and just go right back to adding toppings to someone else’s pizza. Not my friends… The guy looked like it was an everyday thing. This is at the store in Connerton, near where I live. Looks like Papa Johns from now on. Where do you get these people? He was an older guy too. Not some dumb kid. Really got a winner there.

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Robin A. Williams January 31, 2018 at 5:40 pm

With maybe only 1/2 dozen orders placed with my local Marco’s, I don’t have any complaints about the food quality or delivery, or personnel. I am just offering a marketing suggestion. I am a single senior female who, like most everyone I know, enjoys pizza. Promotional flyers do come in the mail, yet what they mostly involve are for offers that are way too much for a single person. Having lived here just 2 years, I have received only one promotion involving a small pizza. In fact, it was for a free small pizza, and I must admit it was my first pizza from Marco’s in many years. With that offer, it made me feel I had nothing to lose, if I didn’t like the pizza I could throw it away.
I must admit that I felt the pizza was good enough to order again, and did have to order a bigger pizza to do so. Unfortunately, I am not someone who enjoys leftovers…but I tried. A good portion of that pizza was wasted. And somehow, the pizzas that have followed that first one just don’t seem as tasty….most likely my imagination.
Please consider offering more deals that include small pizzas for us single elderly folks who have no one to share with. Most food shopping presents a problem for us singles….large packages for families that are way too much in quantity, and smaller quantities are usually much more costly. An occasional pizza treat would be a pleasant thing, yet I can’t feel good about the food that’s wasted. Please help an old gal like me out and others just like me, it would be nice to be offered a pizza deal we can handle.
Thanks!

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Mache Bellinger January 12, 2018 at 7:58 pm

I placed my order via the web at 4:27 pm and the delivery guy came around 5:30 or a little before and after I signed the c.c receipt and handed him his tip, He informed me He didn’t have my order. So I waited and never heard anything back. I didny know if anyone was going to deliver my order or not and i had already paid for it at this point. So i called to speak with a manager and after multiple phone calls and dealing with very rude employees, i was connected to someone who said my order would be delivered. An hour later, 2 hours from my initial order and 1 hour since the guy said he was coming back, another delivery guy brings my order, which is very cold and no longer fresh. This guy didn’t even know there was an issue and was looking for me to sign the credit card receipt again. Once we explained what happened and how long we had been waiting I still didn’t get so much as an apology. I have ordered from Marco’s before but this by far has taken the cake and I really don’t think I will be ordering again. Mistakes happen, yes, but when things like that happen something need a to be done to make the situation right. Delivering cold food 2 hours late with no apology or even knowing what’s going on is not acceptable for a company who is in business due to the customers they serve.

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Kevin S. January 1, 2018 at 1:33 pm

Marcos is my favorite pizza for my family. The pizza tastes great and the cheese bread is fantastic. I regularly leave positive feedback on their web page.

I wanted to start with that background before noting a terrible experience with the local Marcos on 29 December 2017. The pizza was made with the wrong ingredients. I waited in line to pick it up for over 20 minutes and the pizza had been out if the oven all that time. Of the eleven staff on duty that evening, only one was assigned to the customer backlog. He was focused on new phone orders rather than serving the line of waiting patrons. No manager seemed present. Two staff were content to watch the irritated patrons and opted to fold pizza boxes even after being summoned to help.

I like Marcos and want to give it a try again. This latest experience was so bad however that it will be a while before I do.

I’d much rather be posting another favorable review,

Kevin S.
Manassas Va

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Lenita L. Hunt December 18, 2017 at 3:33 pm

This is my 1st and last time ever ordering from Marco’s pizza! I placed an order Sunday at the one at 2331 Bolton Road Suite A Atlanta, GA 30318 for 4 pizza’s to be delivered to my 6 year old son’s classroom party at 11:30 a.m. (4 miles from his school) for this Monday. They charged by card Sunday and said the pizza would get there before 11:30 a.m. So I called my son’s school to see what time they actually got there just to find out they never bothered to delivered them! I called to find out what happened and they said it wasn’t in their system for this morning, yet my card was charged the day before. So the manager said he could get them ready in 15 minutes and deliver them in another 10. I wasn’t given an apology for their mistake nor was I offered any kind of compensation to keep my business! This is horrible customer service and extreme irresponsibility on Marco’s pizza. Lesson learned: never rely on them to surprise a group of 1st graders because they are unreliable!

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Kesha Maynard December 5, 2017 at 5:16 pm

December 5, 2017
Marco’s Pizza
298 Racetrack Rd, McDonough, GA 30252
marcos.com/
Fax Number: (419) 885-5215

Greetings,
On Sunday, November 19th my family and I ordered the above pizza. This pizza was supposed to be double-pepperoni and it was not. I mentioned this to the delivery guy and he assured me the pepperoni was under the cheese.
Please see the above photo. There were a few slices of pepperoni under the cheese. We called the location back and the “order taker” who refused to provide a name, insisted on us reaching out to the General Manager. Not only was this unfair but this latest episode added to the many disappointments we’ve had at this location. I came to the location to verbally order pizza and a young lady turned me away and refused to take my order; she insisted that I call or go online.
The final straw was there was a charge of $3.00 which is a delivery charge specifically for the driver and it is embedded in the upfront cost for the pizza; I asked the driver if the charge was for him and he said no, he has nothing to do with that charge, therefore I provided an additional $2 tip. I phoned 3 additional Marco’s pizza’s in the Atlanta area and spoke to a member of their management team concerning the $3 delivery charge. And each of them provided the same response, “Ma’am, the $3 goes to the driver!”
I called the next day as advised and I was immediately sent to the General Manager’s voicemail, 2x’s.

Please be advised that we dine on Marco’s pizza 2xs per week as my family loves this pizza because it reminds us of home- Chicago. We are busy with so much during a 24hr period and cooking every night is not allowed at times. We no longer go there for fear of what would happen to our pizza.

I have mailed, emailed and faxed this letter to make sure it gets to the proper person.

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Aaron Deloatch December 1, 2017 at 8:07 pm

I am a employee from the new Norfolk store n Norfolk va they do not kno how 2 treat people n they are very disrespectful n they have a lot of favoritism

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ydeera November 17, 2017 at 8:36 pm

I placed an order with marcos in fairburn ga. delivery came called them and explained they had the order wrong so a remake was made and said the will be there in 45min order never came 1hr1/2 late.call back and they claim the manager jay came i told them no one came out here JAY IS A LIAR!!!! I SPENT 60.00 AND I WANT MY MONEY BACK

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Robert Shapter November 17, 2017 at 4:59 pm

I love Marco’s Pizza and have always gotten great service from the location at Reed Road in Upper Arlington, OH. But the new corporate website TOTALLY STINKS. I tried to order two pizzas and couldn’t get through the process. And when I tried to have them delivered to my son’s house the site told me the address wasn’t in the system, which it really is. I have ordered from Marco’s online many times. I finally called the store and ordered. They said they’ve had lots of complaints about the site. I’m going elsewhere because I am so irritated. Sorry.

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ruth howell November 15, 2017 at 8:39 am

Marco’s gave me a $15 credit for a problem I had regarding a family size salad. This not a complaint. I have forgotten how he told me to redeem this credit. The man I talked with was very professional and polite. (614) 430-XXXX

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Cathy White November 9, 2017 at 7:47 pm

I must say, the Marco’s in Rome, NY is FANTASTIC!!!! They have always exceeded our expectations!!! The quality of the food is excellent and the staff has always been very friendly. They have consistently beat their estimated delivery time and have never disappointed our family. There was only 1 occasion where our pizza was made with the wrong topping and the team at Marco’s recognized the mistake before the pizza left the restaurant and made another pizza with the correct toppings. The gentleman that delivered the pizza apologized for the mistake and not only gave us the correct pizza, but also the pizza that was made in error for FREE!! Marco’s is our go-to pizza delivery service here in Rome despite several other pizza places in the city. THANK YOU, MARCOS!!!!!

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Sheila October 23, 2017 at 3:23 pm

Your GM at your Fort Wayne Indiana store (who by the way is clueless on how to manage anything) fired my grand daughter for missing one day that she had informed her of having a doctors appt. in Indianapolis since she is pregnant and the baby has a heart issue. She was told that it was fine and they would cover the shift. She has always been a half hour early for all her shifts. Never missed a day in the four months she worked there. Also she has never been written up or given a verbal warning. Which is part of the labor law in Indiana. Since your corporation has hired this new GM she has fired four people in the last three weeks and some with out any warning. Maybe you need to take a closer look at the type of people that you hire before lawyers get involved.

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Rachel See October 14, 2017 at 9:14 pm

My family and I (5 and a baby) visited Marcos tonight and we were very displeased. Funny thing is we ate Marcos on Friday 10/13/17 without all of children and were very pleased with the food and service, but not tonight. They were very busy and we completely understand that, we were willing to wait our turn for a table, and even told the lady at the front counter we would wait to order cause we didn’t want our food to arrive before a table was ready. The cashier then told us no worries we have a back room with seating available, but then another cashier said no that room is reserved. I again said then we will just wait to order, but then the second cashier said no you can go ahead and order cause that back big booth is almost finished and your pizza will take about 30 minutes. My husband and I said fine we will order and just wait on the front benches until the table was ready. We waited almost 50 minutes, the table never left, and our food came up. I was very angry that we ordered our food on the recommendation of the staff, that your company employees, and then we were there without a table. When speaking with the manager he made every excuse in the world and like I said we understand that they were busy, but his staff shouldn’t have told us to go ahead and order. We ended up taking our pizza to go and it wasanything near what we experienced the day before. Why would a new restaurant allow their biggest room to be reserved on a Saturday night at 6:00pm, knowing they would be busy? That makes no sense at all and I watched several patrons turn and walk out due to no seating. My family will not be going back anytime soon and we will make sure to spread the word to all our Nixa family, friends, and church.

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Mark R Gates October 14, 2017 at 8:07 pm

Today: October 14, 2017 @ 7:45pm I tried ordering via direct dial to the store and reminded them that our previous order was missing a cheese bread. The delivery person (from 4 wks ago) offered to go back to the store and bring us a cheese bread. We respectfully declined and the driver said he would make a note that we should receive the cheese bread with our next order. That was acceptable.
When my wife spoke to the order-taker person (young snotty female- Kendall) today, she INSISTED that the order was correct 4 wks ago and she was not going to make any order adjustments. My wife said, “fine, we’ll call Donatos for our pizza”….. This little snot replied with “ok, go ahead”!!
Somebody should know that you lost a customer be cuz a snippy female rep chose to treat a customer with “poor regard”!!!!! As a Human Resources professional for 35 yrs in healthcare, I’d love to inform that rep that she cost you hundreds of dollars in sales!!!! She doesn’t deserve to earn a living in the food service industry…?

Mark R Gates
gatesjoanie@ gmail.com

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Mark R Gates October 14, 2017 at 8:10 pm

My apologies: Forgot to mention store location:
Batavia OH 978 Old State Rt 74

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Sheila Kendrick September 22, 2017 at 6:57 pm

I ordered a Thin Magnifico and got a pepperoni. The receipt was right . The pizza was wrong. I want a refund.

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Laura September 13, 2017 at 9:29 am

I really like your gluten free pizza, however I can’t find any nutritional information. I just started the Weight Watcher program and I was hoping to calculate the points from the nutrition label. If you could tell me where to find it or email me the information I would greatly appreciate it. I am missing my gluten free pizza!

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Kathryn Cleveland September 10, 2017 at 7:06 pm

I wonder what Marco’s Corporate thinks about Franchise employees who work in areas being severely affected by Hurricane Irma being threatened with being fired if they don’t show up for work tomorrow. Power is expected to be out, flooding widespread, and winds greater than 60mph. It is ridiculous to be threatening employees with being fired under such conditions.

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Alexander Heinz August 27, 2017 at 6:06 pm

Definitely do not visit the one on Tara Blvd in Love Joy Georgia oh my gosh worst experience with a restaurant EVER!!!!!!! They refused to deliver to us despite delivering to us before!! Marcos is a descrimanting racist horrible customer service company!!! Guess our money ain’t good enough for them!?!?!

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Justin Burris August 18, 2017 at 6:41 pm

Well yet another horrible experience at my Marcos location at 71st and Georgetown in Indianapolis. I normally like Marcos on a weekly basis. After having ordered same order as last week, I called in a carry out order for 6.99 medium pizza that is advertised with a neon sign in the window! The guy on taking my order over the phone did not mention anything about special hours of the day and so I went out of my way to pick up pizza at the known normal special price advertised. I get there and I have the bad luck to have the same hateful manager named Jessica, that gave me problems before resulting in a courtesy pizza from the regional manager (unfortunately not there this day) because of her bad customer service, proceeds to tell me that the it is now only certain hours that they have it at that rate. Well I should have be told before I completed my order and made my way through traffic over there. The worst part of dealing about this, in dealing with this vengeful hateful person (who made her manager??) , is that, I have literally witness her giving out pizzas over the counter on more that one occassion without any exchange of receipt and no receipt on the box and she appeared to personally know the person as a friend do to the “Thank you boo” remark she says to asst mangr Jessica as she take her free extra large pizza. As a business owner this is infuriating. What do I do? Do I report the misleading/incomplete ad to BBB, or do I get a response from someone a corporate with some authority to do something about the gross conduct towards long time customers and corrupt store manager at this location, who refuses to take any disciplinary action on this highschool aged asst manager? I would like someone to contact about this asap. Thank you

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Too Hott July 26, 2017 at 2:34 pm

Why are the employees working with no fans or AC in 100 degree temperatures, pizza ovens on. Only the 😈 himself would do this.

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MaDin Tolifen July 14, 2017 at 9:11 pm

I used to be a General Manager of a Franchise and let me tell you JUST how shi**y Marco’s corporate *REALLY* is.

They’re so lazy they send out the same coupons over and over again with the same BS on it: “expires in 3 weeks.” That is how lazy they are. Seriously, I could write an action script in Photoshop that could add the dates in, instantaneously and it would take me 5 minutes to write!

We can’t even get shirts, hats, menus, etc. Corporate has them on “back order.”

They do “corporate accounts” that undersell product to the point the store doesn’t make any money off the orders, for their own benefit. I don’t know how many times I was expected to make 30-40 large pizzas at 6$ a pop (regular cheese price is 11.99$) right in the middle of the busiest DINNER RUSH of the week.

They never focus on the positive, only the negative. You could get 30 “celebration alerts” in a month, but if you get one complaint, like a customer saying you’re “lying” about them signing the receipt, when you have a PRINT OUT of the said receipt that shows the initials of the person who ordered, they’ll rake you over the coals for it.

The DM of my District told me to use expired meats so they “don’t go to waste”, use sauce that was over expiration and to cut corners whenever possible.

They force you to work off the clock, out of fear of losing your job, due to low sales and high labor.

I just got laid off by Corporate. My franchise owners sold their stores back to the company (at a loss, ‘cos that’s Marco’s for ya.) and I was informed. I called the DM of my area, to assess the situation and we scheduled a meeting for Tuesday (July 11th), as my son was to go on his summer visitation on Monday evening. The DM didn’t meet with me. In fact, he called me at 9 am on Tuesday and let me go OVER THE PHONE. That’s how “professional” they are. To make matters worse, my tips from our tip share the week before were stolen and half my previous owner’s bank (approximately 400$) was stolen by the “new” team, consisting of a person I actually terminated previously, for theft.

Don’t bother with Marco’s and don’t believe ANY of that crap from the CEO on Undercover Boss. They don’t give two sh**s about their employees. They only care about their image.

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Kelly Robinson June 22, 2017 at 8:35 pm

I placed an order tonight, accidently didn’t hit the delilivery, .I have used this Marcos many times, I called to correct this, they asked if I could hold, they never came back on , so my husband called they never asked him to be put on hold while my phone was still on hold. We have tipped very well and used your pizzeria many times, I find it very disturbing my husband immediately got through while i was still on hold.

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TFOSTER May 16, 2017 at 7:24 pm

Ordered 12′ steak sandwich(my favorite sandwich from Marcos) and the sausage bake. The delivery service was on time, however the sandwich was awful. There was hardly any meat on this sandwich, no mayo at all. It seems as though Marcos was out of meat and mayo . If that was the case the restaurant should have contacted me and ask if I would select a different type of sandwich and not just fix me a CRAPPY sandwich. I was very disappointed with the service today, the person who prepared this sandwich did not care at all. I am also disappointed because I purchase from this restaurant frequently. TREAT YOUR CUSTOMERS BETTER

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Keith dobbs May 16, 2017 at 2:22 pm

Very Unhappy Customer

Hello Jack Butorac,

My name is Keith Dobbs, yesterday I decided to go to Marcos Pizza for lunch. I had a craving for a cheesybread and shop here frequently. I placed my order online at store number 1078 at 4791 Turney Rd. Garfield, Ohio 44125. This store is close to my job and like I stated prior I do purchase food from here often. When I walked into the store I am not greeted, which isn’t a problem sometimes people are busy which I understand, but then someone comes for the back of the kitchen to place my order who seemed like he would rather be anywhere but where he is currently right now. He had an unfriendly disposition and still never showed any ounce of customer service or friendliness for the short interaction that we did have, he was only helpful by letting me know that I had five minutes left for my order to be up. I then sit in the store and wait for more than fifteen minutes, I assumed that someone would just naturally let me know my order was up but no that never happened. After sitting there for the fifteen minutes I then go to the counter and there I see a cheesybread sitting, I wait for someone to the counter to ask me what they can do for me that never happened. I assume the store manager then came to the front and gave a customer her food which is understandable, what upset me was that he then walked to then back without even seeing if was taken care of and at this point there was another gentleman behind me. It was just so rude and nonchalant. I then ask him to see if that cheesybread was mine that was on the rack he said give him a moment but he had nothing in his hands and grabbed a box as the second customer asked him to check for his other to no avail. Then the manager continues to pull food off the oven and was telling one of his employees to put holes in the pizza due to a few of them bubbling up while in the oven. I am still standing there when another worker enters the building on her phone and taking to the guy who took my order who just came from the back. While the manager tell her her he doesn’t need her to come back due to it slowing down. Finally the guy who took my order informed the manager that the cheesybread was mine and then gave it to me, no one ever apologized for the wait or seemed to care about the customer experience. To make my now twenty minutes I the store even more worthless the cheesybread was not warm, didn’t take done, didn’t taste good and wasn’t even cut fully. Is this how I should expect Marcos to be, in the past I have had this same issue before but never to this level. At this point I am done with Marcos Pizza and will Never shop there again. I am so upset that I don’t even want to go to other Marcos I the future.

I hope someone even cares to read this email and reach back out to me regarding this, I can be emailed at Keithdobbs92 at gmail.com or called at 440 381 XXXX.

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Brenda Shipman May 15, 2017 at 10:59 pm

I called the Rockbridge and Lawrenceville Hwy in Publix shopping center. I ordered a small supreme think crust add bac9n and meatball asked for it to be delivered. Was told call dropped and the store had old raggedy phones, called back had to reorder it again and it would be 45 minutes, after 50 minutes I called back they never made my order, I went up there was upset because it was 10 , I ordered pizza because I was hungry. Long story short, manager came in kicked me out and called police, I will never order or eat your food again. She didn’t try and find out problem, just said leave or I will call Police and did, you don’t want my business, also complaing to BBB, sad you don’t have a competent staff near me!!!! Manager needs to be fired for not caring about customers, without us, there is no Marcos

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Phil Leininger April 1, 2017 at 8:57 am

My husband ordered a pizza to be delivered last night. An hour later we called and no pizza actually couldn’t even find the order. A half later the pizza ( wrong pizza) and manager show up at hour home and tell us there was a mistake in billing and that our credit card had been charged $ 12.00 extra and tat it would be refunded $ 12.00 in 8-10 days. That was not our mistake. The Hampton Georgia location needs better trained employees and managers as they are not customer service friendly and the manager obviously needs retrained.. So disappointed in this location. And Marcos headquarters should be embarrassed.

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Brenda Shipman May 15, 2017 at 11:01 pm

Seems like all locations need training

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Jerry Seabaugh February 27, 2017 at 5:21 pm

I have been a long time customer at the location 7125 Georgetown Rd, Indianapolis, IN. I go there for carry out normally at least twice a week (Family sized orders). Now, sadly, I have to say that the quality has gone way down and new shift manager, she says her name is Jessica (no name tag and not wearing Marco’s attire half the time), very unprofessional (picks at nose in plain sight), talk loud on her phone in the back room where you can hear her swearing. And the employees are poorly trained on preparation. The pizza as a result tastes horrible now. The main thing is that almost every time I order from there, they do NOT put hardly any pizza sauce at all on the pizza! It is spread on way too thin. Its the whole point of Marcos signature taste! I need CSI people to find traces of the tomato sauce just to really put it into prospective.. I cannot believe the rude people that obviously the store manager is hiring as the shift managers. Hateful people that do not care about their jobs let alone take pride in the Marcos name. I guess I will have to find another place to go to get good pizza. Sad. Truly pitiful.

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Pat Ready February 25, 2017 at 7:57 pm

I was very happy when Marcos moved into our area. We needed something other than Pizza Hut. For the first three or four months things were great, Friendlly service, prompt delivery. Nice boxes for the subs. then about six months ago changes became more and more of a problem. the boxes disappeared, Subs were wrong pizza became more and more greasey. Then when i calles in the wait just to order got slower and slower. this past Thur was the worst. I called and was put on hold for over five minutes, by the way I called at 11:30 when the opened. On the way home my husband and i called to order food and the same thing happened so we thought maybe if we stop by service will be better but it was not. He went in and no one was out front, After about 5 min some one came from the back and said he was the only one there, I guess the delivery person was on a delivery. H e left mad we aie come where else. Back when all this started i talked to the Manager but things did not get better. I don’t know her name but the Marcos is located on East Gore Blvd, Lawton, OK 73507 I don’t what good this will do but I hope it will do some good. your food is good and the East side does not have that much to offer.

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Connie stewart February 23, 2017 at 3:33 pm

I joined your e-club and it stated that I would receive a free pizza gift on my birthday. It did not state that I was to buy anything. Upon trying to get my free gift, I was told I had to buy something. Please contact Pesh @ your Virginia Ave Naperville location so that I can get my FREE pizza without having to buy one, along with a salad and 2liter drink for my inconvenience. I did walk here to get my free gift which I was told I could not get. Please research your own company. There are some of the same complaints out there. Thanks in advance. A concerned customer.

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Charles Schwab January 27, 2017 at 1:12 pm

Update – Resolved!! I went into Marco’s Pizza store # 3656 1901 S. Philo Rd Urbana, IL 61802 and spoke with one of the store manager’s named Danielle. I told her what happened and she apologized, and said she would get to the bottom of the situation. She also refunded my money and gave me a store credit of $40.00. She also added that she hopes that I do business with them again.

Thanks Danielle I really appreciate you handled my situation!

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Charles Schwab January 27, 2017 at 10:55 am

I ordered Marco’s Pizza at your franchise store # 3656 located at 1901 s Philo Rd Urbana, IL 61802 on January 26, 2017. This was an online order which included a 12″ pizza (Deluxe Uno with the following toppings: Black olives, Beef, Parmesan, Garlic and Roma crust w/ no mushrooms or Green peppers) – Square cut. I also ordered Cheesy bread w/ 2-pizza sauce cups and a small Garden salad w/ provolone cheese w/ no green peppers and two vinaigrette packets.
I received the order at approximately 6:55pm. The delivery driver gave my wife the food we ordered, or so I thought. The delivery driver brought cheesy bread and wings, not my ordered as stated above. I immediately called the store and spoke to an employee and apprised her of the situation. She reassured me that my pizza was on its way and explained that my order had gotten split between two delivery drivers. She asked me to wait approximately 15 minutes. At this point, after hanging up the phone, I looked in the bag and saw the first part of my order was wrong. No salad as stated above as well as there were hot wings, the only thing they got right was the cheesy bread. At approximately 7:11pm, I drove to the Marco’s Pizza location, Sore # 3656 located at 1901 S. Philo Rd. Urbana, IL 61802. I was greeted warmly by your staff at this location, and explained my situation and told them I had spoken to another employee about the situation and went on to explain that I have ordered from here three times prior and there was no problem. This employee, while on the phone told me that I am the one that spoke to you own the phone and proceeded to tell me (while still on the phone) that my order was being taking care of, and explained that this is a new store and that everyone makes mistakes, which for the most part I accepted until, she came from around the counter and told me that they were fixing my order in a not so good tone and in the same tone told me I was rude, this is unacceptable as THE CUSTMER IS ALWAYS RIGHT!!!! At this point, I asked to speak to the manager, this employee told me she was the manager. I was in shock to actually know that a manager would actually tell a customer they were rude and not have a pleasant tone. To that end, I asked that they cancel the order and stated I wanted my money back. I I started to leave and she told me if I left, I would not get my money back
($31.86), another mistake. I then told her that I had a credit card and she told me I would have to call my bank in the morning. I stated that I would.

Seeing that this was done to me, I wonder how many other complaints other Marco Franchises have. I have read at least 10 plus or so within a twenty-four hour period. I also told the employee/manager that I would never be back.

Key points of concern:

* The rudeness of this employee/manager
* Accuracy of order
* Handling of the whole situation by the employee/manager

Taking into account this is a new store and understanding that mistakes will be made, I can accept this however, I WILL NOT accept an employee/manager calling me rude in any shape or form. Totally unacceptable!!!
Also, I would never accept that this employee/manager would ever tell a customer if they leave a store, they would never get there money back!!!

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Rochelle January 22, 2017 at 7:56 am

From the 1st time I tried your pizza I was hooked. It is so much better than the competition. Which is why I was along with many others when the store in Altoona, PA closed. Everytime we ordered, the staff was friendly and helpful. They even sponsored the softball team my daughter played on. A few members of the staff even showed up on their own time to support the girls. Please so everything in your power to bring Marco’s back to Altoona. Thank you

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Anthony Maynard January 22, 2017 at 12:53 am

Marco’s should be more selective of who they allow to represent their name.The newest franchise in Jesup Ga. is struggling with management ability, fair compensation to its employees and now it has rats. Their solution?….rat traps after they have been spotted…no exterminators…no prevention.If the rats are showing up in broad day light around people how many do you imagine are running around at night inside at night.

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Carey Cameron January 1, 2017 at 4:26 pm

On this NYE, my kids were having friends over for a party, so we decided to order some pizzas from Marco’s in Berea, Ohio on Bagley Rd. We were out to dinner and I wanted to place my order online and use the coupon code SAVE995. $5 off a $20 order. I attempted to place an order for 5 pizzas online for about 15 minutes but the website continued to “timeout” and disconnect me from the ordering process. So, I picked up the phone and placed my order, as we needed to get the pizzas home for the party.
I placed my order and explained my experience ordering online and asked if I could use the coupon code. The gentleman said he would have to get the manager. The manager came to the phone and said she would honor the coupon this one time as we were unable to place the order online.
When my husband arrived to the store a gentleman, who said he was the General Manager told us he would not honor the coupon and that the person I spoke to was not the manager, but would not give her name. I asked him his name and he told me “My name is Bye Have a Good Evening”.
I have never in my entire life frequented a business for so many years consistently to be lied to on the phone, them mocked by someone who claims to be the General Manager. If this is the person you hired to represent your brand as a leader, and manager, I will no longer be spending my hard earned dollars at Marcos anywhere, ever again and I will be sure to spread the word amongst my friends and business acquaintances. I have never in my life regretted spending my money with a business and after the receipt was signed was mocked and laughed at by 20 something year olds working in a pizza shop. Unacceptable.
If you care to know who this rude employee of yours is, I will be happy to point him out for you, perhaps you could take him back through “customer care” training.

Carey Cameron

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Ava TyAnna LeJeune December 23, 2016 at 11:36 pm

On 12/23/2016 I received my 2nd check from Marco’s Pizza located on League City Parkway, League City, Texas. This was the second time that Marco and Angelica Montes has short changed me on my pay. I NO longer work there because I WAS NOT getting any hours.I am ONLY gonna complain this one time. And it would be in the best interest of Marco’s Pizza to pay me the 8 ours that is owed to me.
My address is League City, Tx. 77573. Phone # 281-557-XXXX. Thank You for your corporation.

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Kari andrews November 17, 2016 at 2:17 pm

Just ordered a pizza not even five minutes ago the cashier hands me my money and then go to makes my pizza without wearing gloves or even washing her hands I couldn’t even eat the pizza because I was so grossed out

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TA December 1, 2016 at 4:05 am

Yup. That’s true. I washed a cashier do the same thing. She went from the register straight to the pizza deck after I paid her and started flattening pizza dough. SHe made about fifteen of them while I was there, with ungloved hands. I couldn/t stand to watch more. I’m guessing I was supposed to be impressed by her work ethics. I wasn’t.

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Cheryl Groce November 9, 2016 at 11:21 am

I voted yesterday 11/8 on your website and obtained a voucher for the free medium pizza valid for today 11/9. The location in which I selected to receive this pizza (10820 Pendleton Pike, Indianapolis, IN 46236
Phone: (317) 826-4000) is telling me that they are not honoring the voucher as this promotion was supposed to be valid for yesterday 11/8 and not today. This is clearly not what your website stated nor printed on the voucher. I love Marco’s pizza and get it all the time and would like to obtain my free pizza. I would like for your company to honor what they advertised and promised.

Thank You,
Cheryl Groce

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donald larue November 3, 2016 at 10:52 pm

you folks called me back a few months ago because of a bad exsperince with your pizza store in Newark ohio . and the result was I would have a 20.00 dollar credit under my phone # I tried to use the credit and they said it wasn’t on there records , so I didn’t use it and didn’t order, why did it not show up or they didn’t have any record of it?????? please call me my house # is 740-281-XXXX , thanks , don larue

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Yvette Dowdy October 24, 2016 at 1:34 am

I just finished watching Mr Stephens, your company COO on Undercover Boss. First time seeing him on there and I wanted to share my concerns and I hope he does see this. First, I love pizza, who doesn’t? Well I began my career in life at 19 years old as an assistant manager at Little Caesars in 1985 and thought I was on top of the world making $250 per week but working 80+ hours per week. I learned a lot at that job and I learned the value of my employees; that being said, let me share my concerns I have with you sir, now that I know a little more about you.

I recently ordered my Marco’s Pizza and I always make sure I tip 20% to my drivers. ALWAYS! It was during that process that I learned that the drivers at my store hardly, if ever receive tips based on the area I reside in, in Gastonia NC. They receive $6.50 per hour and hardly anything in tips. The drivers always get a kick out of coming to deliver to me because I tip very well and they are always so nice. How do you expect your drivers to make a living on $6.50 per hour in an area KNOWN for not tipping. I know it is hard to believe but it is true and I have heard so on may occasions. I DO NOT feel good ordering an exceptional product from a company that pay their employees at an underwhelming degree.

In addition, you could stand to utilize advertising on tv/radio more than the coupon flyer in the Wednesday circulars. The only way I ever found your company is because I was standing on my front porch, really late one night smoking a cigarette, when I saw a car continue to go round and around my apartment complex. I finally flagged the person over and asked could I help and I met a delivery driver for your company. Told him I never heard of your company. Well I directed him where he needed to go and he returned to me with a menu with the store phone number. I ordered soon after that meeting and the first bite of this awesome pizza, I WAS SOLD!!!! Better than Domino’s, which I have not ordered from since they changed their menu. Better than Papa John’s – so much better! Much better than Pizza Hut because you toppings really taste like they should. I thought to myself then, “I wonder why these people do not advertise more?”

You have a great product and as Mr Stephens has learned, you have AWESOME employees and drivers and we ALL have our own heart string pulling sagas in our lives. Perhaps Mr. Stephens would like to speak with me further as I would love to share how I feel without getting employees in trouble. Pay at least minimum wage in your stores where the drivers are getting screwed by the customers. Most people think that delivery fee goes to the driver and the rest know no better. I just left taxi driving after 18 behind the wheel and in some areas, tipping is hardly found.

Would love to talk about it if Mr. Stephens so wishes.

Yvette Dowdy
yvette.dowdy at yahoo.com
704-648-XXXX

Thank you

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