Lowes Corporate Office - Corporate Office HQ

Lowes Corporate Office

How would you rate your experience with Lowe's ?

[Total: 129    Average: 1.9/5]

Lowe's Corporate Office Address

Lowe's Companies, Inc.
1000 Lowe Blvd
Mooresville, North Carolina 28117

Contact Lowe's

Phone Number: (704) 758-1000
Fax Number: (704) 758-4766
Website: http://www.lowes.com
Email: Email Lowe's

Lowe's Facts

Founder: Lucius Smith Lowe
Date Founded: 1921
Founding Location: North Wilkesboro, North Carolina
Number of Employees: 290000

Lowe's Executives

CEO: Robert A. Niblock
CFO: Marshall A. Croom
COO: Richard Maltsbarger

Lowe's History

Lowes 1


Lowe’s was originally founded in 1921 by Lucious Lowe in the form of Lowe’s North Wilkesboro Hardware in Wilkesboro, North Carolina.  Lucious died in 1940 and the business was inherited by his daughter Ruth.  Ruth sold the business to her brother Jim the same year.  Jim and Ruth’s husband, Carl Buchan, became partners in the venture after serving in World War II (1943).  Under Carl’s leadership, the store prospered.

A second location was opened in Sparta, NC in 1949. Carl saw a huge opportunity after WWII and stocked up on hardware and building materials, along with dry goods, horse tack, snuff, and food items.

Carl and Jim never saw eye-to-eye on many things and made a split in 1952.  Carl became the sole owner of Lowe’s and Jim Lowe would open Lowe’s Foods grocery chain.

Under Carl, the business expanded rapidly, opening 3 additional stores in Asheville, Charlotte, and Durham in 1955.  The company continued to expand during the rest of the 1950’s.   Lowes 2

Carl died in 1960.  His 5 man executive team decided to take Lowe’s public in 1961.  The company is still publicly traded on the NYSE under the ticker symbol: LOW

By 1962, there were 21 locations. In 1982, the company hit $1 billion in sales.  In 2017, the company had annual revenue of $65 billion.

Lowe’s continued to expand and today has over 1800 stores in the US and is also expanding into Canada, Mexico, and Australia.

In September 2018, the company acquired Burlington Coat Factory for $3.6 million.

Lowe’s is currently the second largest hardware retailer in the US behind Home Depot.  Their corporate office is located in Mooresville, North Carolina.    Lowes 3

Lowe's FAQs

Question 1: What is the phone number for Lowe's?
Answer 1: The phone number for Lowe's is (704) 758-1000.

Question 2: Who is the CEO of Lowe's?
Answer 2: The CEO of Lowe's is Robert A. Niblock.

Question 3: Who founded Lowe's?
Answer 3: Lowe's was founded by Lucius Smith Lowe in 1921.

{ 486 comments… read them below or add one }

Joel Walters December 6, 2018 at 3:22 pm

Add me to the list of unhappy Lowes customers. I had them do a kitchen cabinet install for me and the whole thing was messed up. It could have been easily fixed, but everyone at the local lowes in Allen Texas just passed the blame around. They made promises and then failed to follow through time after time. I finally thought I had gotten the resolution I needed from the install manager when he assured me that he would get it done right. He said the install team would come out and finish the job and he would contact afterwards to talk about some compensation for our troubles. Guess what? NO phone call and no response from the manager. I’ve already started to spread the word – don’t use Lowes!


Audrey Miller November 29, 2018 at 9:24 am

I ordered a LG Refrigerator back during the July 4th sale week. IT is now November 28th and still NO FRIDGE! When 1st ordered, we received a delivery for August. 2 days before delivery it was cancelled due to a back order issue. We then received a delivery notice for November 23rd. I was sort of skeptical because November 23rd was the day after Thanksgiving. Giving the terrible experiences I’ve had in the past with Lowes, I didn’t count on the delivery. The email stated delivery between 600am and 800pm. On that day at when no word from Lowes by 200pm, I decided to contact the store where it was being delivered from. It took 3 different phone calls (2X they hung up on me) to finally get someone who would help me. They finally said that there was NEVER a November 23rd scheduled delivery and it would NOW be delivered on November 28th. Today is November 28th and low and behold, they called and NOW there is a problem with their delivery truck. I live in a very rural area where Lowes is the only gig in town. IF I had a choice there is no way Lowes would EVER GET my business again. The experiences I’ve had from wood delivery to appliances has been nothing but HORRIBLE!!!! IF i could give them a negative rating I would.


art channon November 27, 2018 at 6:15 pm

I have just entered into the final stage of doing business with lowes. I started a carpet order over a month ago? After numerous mistakes from very shoddy employees, It looked like the order finally was in place.I had a 12 noon installation time and they just arrived after calling twice? It is now 5pm. At 80 years old I do not appreciate this and lowes in my opinion are at fault? You call people, we spend the day moving furniture, then have to beg to get them to do what they were suppose to do at 12 noon. This is the worst business I have ever experienced in 80 years! The store has employees that are lost, The company and installers are not together, all you have succeeded at is too wear out two old people trying to buy a rug from you. I am tired, disgusted, and will more than likely never set foot in lowes again. Thank you for absolutely nothing. I am half certain this will never reach anyone with any sense?, But if it does? hire some, and definitely fire some.


Joseph Paliotta November 12, 2018 at 2:49 pm

Long story short new microwave failed September 21, 2018 and as of today November 12, 2018 I am still without a microwave. Lowes has been useless in assisting the only thing they can do is apologize but do nothing. Today I called corporte, started with a Michael who seemed genuinely concerned escalated it to a supervisor who could only read me the legal crap and when I asked her a question she transferred me to the company doing the service.
She had no idea what the situation was nor did she give a crap.
Never will I purchase any type of appliance or product that carries a warranty from Lowes.
I will only shop at Lowes when it to my benefit or convenience


amy carlson November 6, 2018 at 6:44 pm

Mr. Niblock, CEO of Lowes. Please tell me what constitutes furniture removal from a bedroom? I read your ad in which it says “the deluxe installation of carpet includes, removal of furniture, disposal of old carpet and basic installation”. Yet your Mr. Jonathan Dunn of store # 2364 told me it cost $45.00 EACH to remove the bed, headboard, dresser, nightstand!! .What do you put in a bedroom?!! Something is wrong, either your Mr. Dunn is quite ignorant in that dept. or your ad is misleading or perhaps I did not understand. I am trying to purchase carpet installation for two bedrooms and hallway, I had wanted a third bedroom carpeted, but it is scary. thank you for your help.


Lucy B. October 31, 2018 at 5:01 am

I purchased a washer, dryer at Tikahtnu Commons store (great store) in Sept 2017.
In error Lowe’s over charged me for 3 appliances.
I spoke with Jackie Barnett, Exec Customer Relations. I spoke or argued with Miss Barnett 4 times on the phone, after she called me at 6:30 am on the 4th of July, I refused to ever talk to her again.
After 1 year and 1 month later another case worker corrected the error.
So why is Jackie Barnett there to tick off customers ????? She not only does NOT do her job,,,,,,she doesn’t even know how.


David A. Walker October 19, 2018 at 6:20 pm

On 2 October 2017, I received an email from Daniel Frost concerning an estimate he did for a deck. On 4 October 2017 my wife and I met with Mr. Frost and gave him a check and signed a contract to have Lowes build a deck possibly as early as Nov 2017 or in the spring of 2018. I was then told that they could not do the work until 2018. So the contract was modified to start the 1st of April 2018 and to be completed 30 May 2018. The material was delivered the Friday before construction was to begin. On Monday the installer arrived and did an inventory. He then told me that he would not be able to begin construct because Lowes did not have the correct material, did not have enough material. It seems that Lowes thought a deck could be built with 1 4×4 post. he said that he would have to go to Lowes order the correct and missing material to include replacing the concrete bags they left out in the rain . I was then contacted and told it could be awhile as they did not have the materials and would have to be reordered. The installer told me that he had informed the store manager to come pickup the material in my yard. 2 weeks later I received a call from the installer saying he could no longer do the deck until sometime in July. I was then told by Lowes that they would try to get another installer to do the work earlier. Another installer called and said he and his people would be here on the 4th of June to build the deck. I then went back to Lowes and spoke to the store manager (Jim Kieffer) about the material still in my yard killing my grass and was told by him that he would make sure that new topsoil and seed would be placed once the deck material was out of the way. June 4th arrived and so did the installer. the installer said he could not do the work as he would have to replace the material in my yard because it had started warping because it had sat on the lawn to long. The installers then showed up a week later with manual post hole digger, after about 15 minutes the told me they had to go get a gas digger. Things went downhill from there. Here it is 19 Oct 2018 an my deck is still not built and still getting the run around from Lowes. When will this joke end Oh and the best part is there is part of the deck that is done is now coming apart. I guess that the joke is on me..thinking Lowes was better than some scam artist company. Taking my money and then flipping me the bird. DO NOT EXPECT ME TO RECOMMEND LOWES !


Cheryle Safford October 16, 2018 at 1:36 pm

For more than 20 years I have been a faithful customer of Lowes. Not just because it was the closer than Home Depot, it was the customer service I received each time I visited the store that kept me coming back. Until recently, I would not have even considered going to Home Depot but the mental anguish that I recently experienced by two of your employees have left me with a “bad taste” in my mouth for your company. I would never have thought that your Project Specialist, Frank Cicchetto, at Store #1116 in Augusta, GA would have been so…manipulative. This was my very first experience with Project Installations I can’t believe what he is doing to make money! I don’t believe that that this manipulation just happened to me….I believe he is doing it everyday to innocent people who are unsuspecting of his greed. Mr. Cicchetto came out to my daughter’s home in August, 2018 to give us an estimate for a 4′ chain fence to enclose a portion of her backyard. He provided an estimate for 158 square feet with 1 walk through gate for $1875.00. I asked for a drive through gate to be added and the charge went up to $2275.00. Now having been a loyal and faithful customer of Lowes for more than 20 years I thought I was working with a “name that I could trust.” They delivered 4 rolls of 4′ fencing, and all the poles and connections needed for the contractor to put the fence together. It only took the 3 young men about 3 hours to complete the work. The foreman informed me that I could return the unused items to get a credit. So I called Mr. Cicchetto and asked him to have his team pick up the remaining items, that included one untouched roll of 4′ fencing, poles, connections and 12 bags of quick mix cement. My daughter was home when they came and picked the items up but they left a paper in the door stating that they would return when someone was home. I decided to go to the store and price the items so that I would know how much of a credit I would receive when the “@#?*^@ hit the fan.” YES! I found out that for a non-contractor, one roll of fencing was $77.62! A complete gate kit (that I saw them use) for the walk in gate was $59.98, a 12′ double drive gate was $149.00, a gate hardware set for double drive was $18.98, and a 6′ terminal post was $15.98 each! The point that I am making is that the supply cost for 158 feet of 4′ chain link fencing was roughly $450-$500! That means $1775.00 was charge for labor!! That is ridiculous and I felt exploited!!! I have called Mr. Cicchetto four or five times and left messages asking for an itemized listing of the charges. I have left messages asking him to call me back and he has not as of 10/16/2018. Around October 1, 2018, I went to the store to see him and of, course he was not there. I asked to speak to the store manager. Instead, I spoke with Melissa Farrar, the Assistant Store Manager. I explained to her what happened and showed her pictures of the items that were delivered, a pictures of the items that were left after the installation was completed, and that I had not gotten a credit yet for the items that were removed from my daughter’s home. I also explained to her that I had asked Mr. Cicchetto for an itemization of the charges and had not received anything. Ms. Farrar asked me to give her a couple of hours and she would call me back. As of today, I still have not heard from Ms. Farrar. I called her cell phone as well and left messages and she has not returned my call either. All I can say is something is not right at the Lowes on Peach Orchard Road in Augusta, GA. I will have to take this further I see.


arthur glasscoe October 7, 2018 at 6:53 pm

. i ordered a big bow window through lowes in lansing mich at 6821 south cedar 48911-6908 ph# 517 699-2940. i ordered the window 6/30/18. the person i dealt with was a robert Eberhart , sharon and a scott. Robert wrote it up and scott came out and did the final measurement. Robert told me that after scott did the measurement that it was a go. the window came to my house on 9/06/18. the installers came out on 9/07/18 to install the window. the installers told me the window was a inch and half projecting out to far past the roof. robert told me to come out to the store and i did. he tells me that he would get with pella to see if the could change the projection of the window so it would fit properly under my roof. that was on a thursday. the following wednesday robert called and told me what was up. i was told that pella sent back to lowes the price of the window & it would be over thirteen thousand dollars more than double of the original price of fifty five hundred, not including the installation fee. i was in shock for a few days. i then called the assisant manager steve and told him what had happened and i didn’t feel it was fair at all the way i was treated by lowes. it has been going on two weeks now and haven’t heard from him , i’ve been on face book talking about the service i received from lowes. i did get a response from facebook but haven’t heard anything from them. i’ve been a loyal customer since 1985 and i buy all my big ticket items from.lowes, two sets of washer and dryers, storm doors , recently a hot water tank (8 mths ago) and just got a new freezer delivered today for my wife because she said she wanted it from lowes. But i told her today that is it that i was paid off lowes, cutting up the card because i feel that i don’t have to be treated this way by lowes and keep patronizing them Looking i feel that the people that i’ve talk to at lowes about how they treating me just feel like i am going to just go away. ‘IT AIN’T GOING HAPPEN’ . lowes has a lot of negative reviews on the service and people need to know about these bad stores. Lowes and any other store can no treat their customer the way they do and expect to keep their loyalty . i tell you , i am still mad as hell.


Tami D Burkett October 2, 2018 at 5:45 pm

NOT a happy Lowe’s customer at all. In August, I began speaking to Lowe’s about a new french door installation to replace the glass sliding door that I currently have in my home. A sales person from Lowe’s came out to my home to look at my door. Because of the research and information that I had given to Lowe’s in the store – the salesman should have been fully aware of what I wanted. The only thing the sales man wanted to know is how much money I had to spend. We ended up ordering a door at that appointment on a Friday — which he said had to be custom ordered and he would have someone call me the following Monday to come by and take the measurements and that it would be about a 25 day turnaround before installation. The sales person said he would send me within 10 minutes details about my order and the door that he would be ordering – including the original price because there was a 15% discount on doors at the time and we should receive a 10% discount Vet discount.
I had asked about painting my door and the sales guy said don’t do that – it’s another $1K and you can do it for $30. He SAID that the paint that comes from the warehouse would be just fine. The in store reps said that I should have ordered paint – that the weathering will completely ruin the door and that painting would have only been about $450. He also said that I couldn’t get antique looking door handles but store guys disagree.
The following week – on Thursday, I called back to my salesman because the installation people had never called me – Hello? The installation guy came out within a few hours however the door didn’t get ordered for about another week.
This entire time – I was uncomfortable with the professionalism, sneakiness and unknown items of the sales person. I went to the Lowe’s store in person and spoke to 2 floor people in the door area and finally to two managers. They ensured me that while they would have ordered the door a little differently – that I was receiving my discounts and that I was going to be receiving a very good door for a great price.
The door arrived and could not be installed for 2 weeks due to the timing of the installers – “hello”. Ugh…but I waited with no gripes.
Today, the installers called at 9 am for a 8 – 10 am arrival to say they would be there in 15 minutes. An hour and a half later – I called them back to find out what was going on. WELL – they were at Lowe’s picking up the door and it was broke. “Someone” in millwork (a part-time employee who might or might not know how to repair the door was “trying” to fix it). I immediately called my sales person (who said he would be there the day of install) to tell him about my issues and that I wasn’t feeling good about what was going on. He could only say that things like that ALWAYS happen. Seriously?????
Then, the installers called to say there were chips in the door and frame. They think the millwork guys did an okay repair job – he has glued, screwed and nailed some places on the bottom of the door. Oh my goodness!! BUT, they would bring the door by the house for me to see the chips and accept the door or not. I called the sales person back. He’d try to stop by –sorry for the trouble.
When the installers came – I was not happy with the blemishes of the door but knew I’d address that with the sales guy when he decided that I might important enough to stop by. He had received his commission – so no hurry.
The installers began measuring my back door (thank goodness before they took out the other door). GUESS what? The door that was order was TOO BIG!! The sales man showed up and said well make it fit. The installers were like – Dude, it can’t fit. We would have to take out the frame around the door and it would protrude inside her house about an inch –not flush with the wall. Sales man was like ….okay????? The installer said no. The door was not the right size and they couldn’t do it. Now – don’t forget that the person who ordered the door was their boss.
To top it all off – I had taken off the blind that covered the glass sliding door in preparation for my installation today. That was gone – goodbye.
The sales man tries to ensure me that he will take care of everything – even put up some temporary blinds while I wait another six weeks for another door. Put some more holes in the wall around my door opening while the sunshine bleaches out my hard wood floors.
So, here I sit and 5 hours later have heard NOTHING from my sales guy that promised he’d get on it and get back to me.
WHERE is Lowe’s CUSTOMER SERVICE???? Where are the people that want to make this right? Spending my $2K — I’m sure.


Jean Smith September 29, 2018 at 10:03 am

this all started 10/1/15. My husband and I purchased carpeting for our home. Within 10 months after installation zigzag lines appeared in the carpet, so i contacted lowes on 8/15/16 for a replacement of the defective carpeting, after a short period of time it was replaced with the same brand,style and color carpeting. the staff at that time was exceptional in customer service, the went above and beyond to rectify the problem. I felt like the store level employees and management made me feel like i was family. flash forward to 10/25/17 zigzags appeared again, so I called lowes again and a completely different scenario happened, it was the worst experience with the new sales associates and management I ever had. After being told we’ll look into it and call you back (which never happen) the process of getting someone to give a rat’s ass took forever, it took until 4/2/18 to have new carpet different style, brand and color. after being inconvenienced every year with carpet installs i thought i was done……. no the seam was and still is noticeable, after calling lowes about the seam showing, they sent out the installer to fix it, after he attempted to make it less noticeable he told me that “my eyes are gonna see it” I was amazed at the lack of customer service skills that this group displayed, after he left my home, i vowed that we would never purchase anything from lowes that we would need a member of the sales team or management to help us with.
you need to get the staff from 2015 back in your stores, you’re tripping over $’s to pick up pennies


A.C. Clark September 28, 2018 at 11:31 am

Dear Sir/ Madam,

On September 22, 2018 I spoke with a Lowes company representative via phone as I was creating an online account from my personal Lowe’s credit card. After being transferred twice; someone was able to assist me to set up an online account. However, we were never able to make purchases online because it never did allow me into my account.

Thus, I decided to phone in my order the same date. I spoke with another Lowe’s representative via cell phone and placed an order for a Troy-bilt TB30R ridding lawn mower, ($ 999.00) and a Troy-bilt twin bagger.($249.00) He relayed the order #356594016 and advised me I would receive an email for a delivery date.

On September 23, 2018 I received and email from Serpro, ( Lowe’s delivery) stating it would be delivered on September 23, 2018. Needless to say it was not delivered that date.

I called Lowe’s on September 24,2018 to inquire a new delivery date and was told every thing would be delivered on October 12, 2018.
However, on Monday at 9:10pm I received another email stating my delivery of items would take place on September 27, 2018, thus I took the day off of work.

After waiting the entire day for delivery of the above products they were never delivered. I contacted Lowe’s again via cell phone and inquired the issues with delivery of said items. I was informed that it was never in stock and they would credit my credit card.

Of course I was in shock, knowing the effort that I made to find the product I needed, set up an online account, order via phone, check on delivery, and take a day off of work.
At no time was I ever notified that these items were out of stock; until, I made numerous phone calls and subsequently found out on my last phone call today that is was never in stock.

I am beyond disappointed in how this has been handled, and the lack of communication within the Lowe’s corporation.
Although I have been a credit card member since 2015, I have shopped at Lowe’s since they have opened. I am on the fence if I will again.

A.C. Clark


Jean September 27, 2018 at 2:13 am

I ordered 2 vanities, sinks, and faucets at store #1672 in Merced CA I at the beginning of August. Had to make arrangements for the installation because I do work. Installer did not show. Said vanities were damaged. Went to the store, they said it was just one drawer. A week later the installer arrived later than scheduled. Did a quick install of one vanity and in the process damaged the grout in the bathroom and did a hack job to the back and bottom of the vanity. He said the other vanity was unfinished so he could not install it. Another vanity, which by the way I do not want, has been ordered with no word on how long it will take to arrive. In the mean time my Lowe’s credit card bill is due (which I have since cancelled). This is a total disaster and I would never recommend ordering from Lowe’s to anyone and definitely not using their installation services.


Jacquelin September 24, 2018 at 5:32 pm

To make a long story short…. bought custom doors for my house on my credit card. $7000. Did not pick them up right away but checked every month with the guys in the back of store to make sure they were still there and that it was ok to leave them there until I was ready for them. Now the doors are gone. We were told that corporate issued a refund check to my “ account” I called my Lowe’s credit card to see if it was there and there was no refund. Corporate washed their hands of it and I should go to my local police to report this. The police attained the checks from Lowe’s written to an alias name. . Lowe’s corporate is not helping me get back my $7000. Corporate needs to research how this check got released to an alias name and where are my doors???? This took place at the Riverhead store in New York. Can someone help me????


Steve September 21, 2018 at 12:34 pm

I was in store #2962 a moment ago and was looking for gutter parts. While searching thru the jumble of empty and partially empty boxes, three of your associates walked up and began to discuss how they felt underpaid and overworked. This discussion continued for approximately 10 minutes before I interrupted them asking for assistance as two of them attempted to assist me, it was obvious they were unfamiliar with the products I was trying to purchase. After another 20 minutes of fruitless searching I asked when more of the items I was needing would be available. After a search on the computer I now know one of the parts has not been received since November of last year and shows a zero quantity on hand or on order. My experience was poor to say the least and encourages me to consider moving all my shopping for materials to HomeDepot. This is not the first time my experience has Ben poor, but since it seems to have become a pattern I feel obligated to say something. I know I can not treat my customers like this or I no longer would be in business.

Thank you for the opportunity to express myself. One final thought, you make it difficult to contact anyone above the store level and this too may hurt you in the long run.


Evelyn Gansfuss September 20, 2018 at 2:33 pm

Been waiting 5 months to get an old fence removed and a new one installed. Devon was supposed to call me in a week to get it done. He did not call. The installer only has a machine to answer. Lowe’s doesn’t care. The employees don’t care. I am ready to go to small clams court since Lowe’s has my money get my money back..


Beth September 17, 2018 at 4:08 pm

I needed a new fence after “Hurricane Irma” ruined my wooden fence. So, the company I work for doesn’t have vinyl fence in Basket weave. So, I called Lowes spoke to Nance in /nstalls opened up a Lowes credit card 10/17/2017. So, they were happy to open a card for me.

But, was suppose to have install of my fence 11/30/2017 never happened and no phone call either. I started at store level calling the store number…no one would pick-up the phone @ store 0740 Saint Petersburg, Florida.

This went on for awhile no call from the store to let me know what
was happening.Then was letting them know I get off work at 7pm.
and have unpredictable days off.

So, their fence company Florida state Fence was making
appointments without working with my days off. This then went on for
a couple of weeks,

I then spoke to a mgr Lenny who said oh …you hit # 7 and youll get to the department
and that, after weeks find that no one is there past 4pm.errrrrr!!!!

So, okay finally, my fence delivery date is 12/12/17. All ,excited for finally
the delivery . Only, to find I missing the Gate and right side panel to the
fence and caps to the top of the posts….and that I wont get delivery
til after CHRISTMAS!!!

I get a call from Nancy at the store and it would be the first week
in January???? What happened next well, I had wrong material

to the fence in my garage…for almost 2 months!!! Iam getting
frustrated with the store level of lack of customer service and
call lowes careline.

Basically, takes your information this happened serveral
times. I then have had it because, iam not being taken
care of.

I forgot to say that, I had already had paid 3 months statements on my
lowes credit card. But, it gets better I tell ya never again!!!

So, Lenny Store mgr so, he says that , he is not making any money on
this job. Well, let me see. They came out 1. to deliver

They had to come out 2nd time….because, they didnt have my
gate or right panel and posts. They aren’t the correct one still 9/17/18.

They I have had it and I called “Lowes executive Customer Service”
I have assigned :Lynn Lowe who schedule( ONE SERVICE).

Sending “Florida State Fence” Who only fixed my cracked fence.

Did I tell you that, this fence was dirty and looked like it was left out in the rain
then wind and dirt blew onto it??? Plus, scratches…

Plus, Florida State Fence …comes to my residence…with a Old Dodge pick up
truck with no company name on it and sounding like the truck was going to
stall out any minute. The passenger young kid opens the door to the truck
and wrappers and cans almost fall out of the truck???
Never even received paperwork from this Florida state fence company.!!!

So, for 10 months ive been getting messages left on my answering machine
from Lynn Lowe saying you have reached lynn lowe iam either on the other line
or away from my desk you can reach me between 9am -6pm..and no one
from this corperate office will do anything but, refer me to her????

This is not customer service at all. Are ya reading this:Ceo :Marvin Ellison new
ceo for Lowes….who strives for customer service. Please feel free to contact
me. As, I dont think anyone who works hard for a living should go through this

do you>>> Marvin???

You know all I want was to replace my fence from Hurricane Irma ,which

was September 10,2017. It is now September 17,2018!!!!

Why not show customer service and fix my fence. I dont want a
200.00 dollar giftcard that, Lynn Lowe offered with removing
my fence????

I was trying to replace my fence from hurricane Irma is all.

Why would a simple thing like replacing and getting the right panel
and 2 posts…and making all the posts the same height….such a
Big company like Lowes…..why aren’t youe taking care of the customer???


Stephen OConnor September 28, 2018 at 7:30 pm

We have been assigned Lynne as well for a deck that is half way installed. I can go on and on about the mess we have. Contractor Lowe’s hired started to install a deck with the lowest grade wood that you can purchase, we complained about the wood so the contractor walked off the job and left a deck half finished. By him walking off we discovered some other issues with the work he performed. We have countless countless phone calls to this organization with no resolution. Lynne was supposed to call on Monday, her assistant called to say she was not available and would call Tuesday. No call Tuesday, Wednesday, Thursday and today (Friday) she left a message, we called her back and left 2 messages, still no returned call. Lynne will now be out of the office until Oct. 8th. We spoke to Noah, we wanted to speak to Lynne’s Supervisor, we were told that above Lynne is the CEO, we told him to transfer us to his office, we were told he can’t do that. After the same song and dance we got nowhere. We were told we would not hear back until Lynne returns, Oct. 8th.

The Code of Business Conduct and Ethics …”This Code also helps us to treat our customers, vendors, communities and fellow associates with dignity, respect and honesty”. It also states in Mr. Ellison’s message that Lowe’s is dedicated to being a responsible company and a good corporate citizen. Every associate, officer and director shares Lowe’s commitment to doing the right thing.

Mr. Ellison, your organization has a long way to go to live up to this code.


leo September 16, 2018 at 10:41 am



Robert McGinness August 23, 2018 at 8:13 am

I recently went to the Bartonsville, Pa store to take advantage of a carpet promotion that was offered. The offer was free installation, free carpet tearout and haulaway and free moving of furniture as long as you spend over 699.00 on stainmaster carpet. All went well with the order and the installer was prompt in arriving to measure. A day later lowes contacts me to give me my estimate for 2 bedrooms 1 hallway and 1 set of stairs. The actual carpet needed according to the measurement was 597 sq feet. The total carpet they wanted me to buy was 1014 sq feet. Now I do understand that there is always some waste on a flooring project, but that amount of waste was totally out of line. I had another local carpet company come out to measure and they came up with 711 sq feet that includes the overage but did not include all the services that lowes is so called offering. That is a 303 sq foot difference at 4.15 per foot. $1257.45 in waste? Moral of the story the promotion is a scam!!! They over measure at your expense to pay for the free services they are supposed to be offering. For $1257.45 I take care of everything else myself and as for lowes? say goodbye to a long time customer.


MARLENE M SWAFFORD August 16, 2018 at 3:56 pm

Purchased and signed contract for new french door on July 23, On 8/14 I HAD to call to see if door was in. At that time I was told oh yes its been here since August 6th with no instructions we didn’t know what to do with it. Installation called after that and stated we can’t make it out till September 9th. That was not acceptable due to it could have been earlier if Lowes in Gainesville, GA would have know what to do with door when it arrived at their store. Later that day I called to speak with Chris who said he was the ASM there, oh I will get back with you in 24 hours..NOT…so I called corporate customer service and spoke with Shelly she was really apologetic and said some one would call in 24 hours..NOT..I called back and spoke with Megan who was a supervisor (so she said) she was not helpful at all..I said pay for install and I’ll wait till the Sept 9th oh we cant make any promises till door is installed..RIGHT….so all I can say about Lowes is HELLO HOME DEPOT.


Warner August 3, 2018 at 6:21 pm

Purchased a scratch/dent freezer/refrig, took it home the same day and installed it ourselves. Removed a door/hardware, handles on unit…plugged it in and the lights came on the compressor turned on BUT the unit is not cooling. We set the computer temperatures and the interior stays at 75 degrees. We have lost a lot of our frozen items due to this
ITEM # 751820
Model # RF263TEAESG
Serial # CAJD488hco2539Z or OAJD4BBHCO2539Z


Douglas Patterson July 22, 2018 at 6:22 am

On 7/15/2018 I looked at refrigerators at the Fort Myers store with my wife we ended up after checking with various stores on a 25 cubic foot Wirlpool model that had a great price and was listed as in stock, our sales person checked and said their were two in the back, he checked said he could only find one and it was sold. we agreed to place one on order it was set to be delivered on 7/21/ 2018 I prepped my old unit for donation to be picked up the day before the new one was to be delivered, received a voice mail on 7/20/2018 that I needed to call the store this was done and they informed me the unit was not in yet and they would get back to me for a new delivery date. at this time I have no refrigerator or cold water in my kitchen I checked the other Lowes in the area and a total of 22 unit were at 5 store in less than a 40 mile radius. Now I have called back five times and was told that they were going to try to pick one up on 7/25/ 2018 and deliver on 7/26/2018. the jest of this complaint is your advertised in stock has left me with out a refrigerator and water(in the kitchen) for 11 days and I am still waiting and I will not shop at Lowes any more


Brenda Mount July 21, 2018 at 7:32 pm

Hello, we live in Martinsville Indiana. We have spent thousands of dollars at Lowes over the many years and have always been happy. We would not shop any other place for mowers, paint, drills etc. Always Lowes – we WERE a loyal customer. To make a long story short, we purchased a Troy Built in April 2016 with the extended warranty of $199.99. Mower was $1600 or there about. Two weeks ago, I go to mow and all of a sudden BOOM – a gasket blew from the engine, oil going everywhere on me, the mower, grass and driveway. Ok, we have the warranty so no worries. It gets picked up and then we receive a call stating the warranty does not cover engines! And we cant get it fixed as it will cost over $900 and being, 70 and retired, I don’t have that. would be better to just buy a new one. We are extremely disappointed that we are out a mower and we did nothing to ruin this engine. We take care of our things. I had to fight to get $67 back on the warranty. Lowes in Franklin IN told me we could not get a refund for the 3 yr warranty we bought even tho we had many months left on it. Finally a manager agreed to give us back $67…and I left. We are going to pay off our card and then cancel them. we will no longer be dealing with Lowes but will go else where. We were loyal to this store, but the store was not loyal to us. Many, many, many years we have dealt with Lowes and never a problem like this. I just want you to know you have lost 2 loyal customers. I know losing us will not hurt you at all or you could maybe care less. Thank you and have a good day.


Arthur Andrews July 17, 2018 at 3:17 pm

Marvin R. Ellison
President and Chief Executive Officer
1000 Lowes Blvd
Mooresville, NC 28117

July 9, 2018

Dear Marvin Ellison,

Back on June 3,2018 I purchased a John Deere Tracker E180 from Lowes online. The Tractor was supposed to shipped to the store in Concord, NH 2617, and then delivered to my home. I did not receive the tractor until 6/23/2018, not before calling Lowes a number of time trying to find out what was taking so long, with a number of excuses. I finally received the tractor and everything was fine, until I tried to apply for the rebate (174826 – $350). I applied for the rebate online, the rebate form asked for a number of items that I did not have – Invoice number and store number, so I called Lowes store in Concord, NH, where the tractor was delivered. They gave me two invoice numbers 87955 & 84218, and the store number 2617. I only had a purchase number from online, no other information. I then filled out the rebate form and submitted the form (6/23/2018), a week later I decided to see if the form was being processed, noted Non-Compliance sent, I called the rebate center and the agent told me that if you purchase online you have to use store# 0907 to resubmit the form. So, I resubmitted the rebate form with the new store number. The next week I went back online to check the status of the rebate form, again there was a note – Non-Compliance sent. I called the rebate center again to find out what happened this time. They told me that the information was wrong on the rebate form. I talked to a supervisor and the supervisor told me that I was not able to resubmit the form online that I would have to fax or mail in the form it was past the dead line of 7/3/2018. I never received any mail that stated the form was non-compliant.
After talking to the rebate center supervisor, I went back online to try to get the rebate form and the rebate could not be found, because the dead line had past and it was not posted any more. I then called the local store and after talking to 2 agents, I finally talked to the store manager. I explained to the store manager that if the rebate form can not be processed then come and pick up the tractor, that I did not want the tractor any more. The store manager told me not to worry that he would give me a $350 gift card to end my frustration. The store manager told me to come by the store on Monday 7/9/2018 and he would have the rebate gift card.
I went by the Concord, NH store today to see the store manager and get my gift card. Once I got to the store, the agent at the front desk told me that the manager was there and is coming over, I waited 10 minutes for the manager to come over to me and tell me he has no information, that the other manager will be here in a few minutes. I waited another 20 minutes and that manager to showed up. That manager told me that he talked to the rebate center and that the rebate would be processed and he would have the rebate card in the near future, maybe by Friday. My question is if manager knew that they were processing the rebate and he would have it in a week or so, shouldn’t the manager have called me and told me this information, so I would not come down to the store and waist 30 minutes in the store for this information on my day off?
This is why I am hesitant to shop at Lowes and I have been shopping at Home Depot more often, this happens all the time at Lowes, I know that in the future if anyone asks me where I shop I will not be telling them Lowes. I use to purchase a large number of items from Lowes in the past, but I will not be shopping there in the future.

Thank you
Paul Andrews


margaret creed June 27, 2018 at 1:16 pm

I really have to say that Lowe’s has lost all integrity when it comes to their products, customer service, and the people they hire for installation of their products, I live in Va Beach, Va, and recently hire Lowe’s to install my fence, this turned into such a nightmare and the fence looks like it might just fall down, numerous calls to have this fixed with no results. I am really sorry to say this but I will never use Lowe’s again for anything, will pass this along to all unsuspecting comsumers. M Creed


Teresa June 3, 2018 at 5:32 am



Lori Henderson May 21, 2018 at 2:43 pm

I just had a horrible experience at Lowe’s in Aurora First a little history– My 27 yr old son is terminally ill and very weak He has not left the house in a few months, but this morning when I was going to Lowes he said he wanted to go for a ride. I was going to get more dirt for the garden that he has always planted and that some friends and I will do for him this year
He remarked how much he enjoyed just being outside the house.
Problem # 2 is that I broke my arm and it is still healing. Thus I asked an employee in the garden area if there was anyone who could help me load the 52 lb bags onto the cart. I politely explained that I would do it myself but I have a broken arm. He replied I dont need to know about your arm. It sounds like an excuse to me. We walked over to where my son was sitting amongst the soil and the man said “What about him, does he have a broken arm too?” If there had been even the slightest hint of amusement in his voice, I may have let it slide. Instead being on my last nerve I said “No he is dying” I was horrified at his approach to customer service Of course he left me to drag the load of 12 bags to the counter!


leonard floria May 16, 2018 at 9:37 pm

I have been a customer at the Chemical rd. store in Norristown,PA. since the day it opened. Planting season has just begun in this area and never have I met a sales associate as helpful and pleasant as Dorothy was today. As I stood in a long line {she could use some help out there} she was pleasant,helpful,and calm with each and every person in that line. You need more Dorothy’s in your stores.


William Fetters May 5, 2018 at 1:13 pm

Thank you in advance for your help. We purchase a lennox HVAC from Lowes store 1078 Kansas city Mo. on 06/26/2015 the model number is 13ACXN03623017 Serial number 1515B27041. the unit is not working I have been unable to get someone to service this unit. I called this store and spoke with the Manager and was told I would have to call back on Monday and speak with Jach; he is the only person with the contract record. No one in your organization; the store manager; customer service line; the text line was able to help me only Jach can I am told no record; well I have an invoice number 71037 and a bill on my credit card for $5779.80 I have never experienced this kind of situation before with lowes. Went to the local lowes store near me I am in virginia the store manager hear said all the manager in store 1078 needs to do is go on the computer to project tools put in my number and name and create a work order to repair the unit she would not do that told me I had been over a year; the unit is warrantied for 5 years. I need to speak with Jach thank you


J Valeriani May 2, 2018 at 11:03 am

Last night we shopped at your Woodbridge NJ store. My wife and I were approached by a man with a Lowes Store Credit card. He said it had $100 on it….but he needed cash and would sell it for $60. They checked it at the register and said it had the said amount. I wish some one there told my wife or me that you need the drivers license that corresponds with the card. Buyers beware !!! Scammers are everywhere. I’m out $60!! A lesson to be learned for sure. Lowes basically said we can’t do anything. When they scanned the card to see how much is on it someone should have said not valid with actual issued drivers license. You should print it on the card!!!!


Kim garner May 1, 2018 at 12:27 pm

Just went to Lowe’s 975 beachway drive 46214. Please enforce all Lowe’s re service dogs only. I passed 3 dogs in the store in one trip. None of them were service dogs. Ridiculous. You are liable for a dog bite. I just saw a lady chasing her dog in your parking lot too. Garden center included. No leash on two of them.


Danielle June 8, 2018 at 9:02 am

Lowes doesn’t require dogs be service dogs they are do friendly. I for one like it. But keep your pet on a leash


Johnna Calverase April 29, 2018 at 12:03 pm

The sad story of trying to order and get delivered a washer and dry from Lowes. It involves seven days and counting, 7 hours on the phone with the Austell, Georgia Lowes and corporate Lowes office, 4 charges on my credit card over 3K (product was 1K), two missed delivery dates, not canceling the order when I had enough and told them to cancel the order and sending me an electronic “proof of delivery” signed by the delivery driver (said I was not at home when I was) when nothing had been delivered.

I can understand one mistake, maybe two…but there are now 10 mistakes and counting just to get a washer and dryer delivered to my home after 6 days, 2 orders, three charges and 3K in charges sitting “pending” on my card that I have no access to in order to buy a washer/dryer elsewhere.

Your Austell, Georgia store is a nightmare and that goes from management on down. The attitude of Keith Johnson and “Mr Ed” reflect poorly on Lowes. Their performance is not management level.

Here is a summary of the 11 things and counting that went wrong on a VERY SIMPLE washer/dryer internet order:

1) 22 April 2018: I order a washer dryer on line. It says both items are in stock in Austell, Georgia. Turns out the washer is not in stock, but I am not told that….they just cancel the washer and I am not notified.

2) 23 April 2018: Instead of looking for the washer in nearby Lowes stock (making the sale), the Austell store cancels the washer and calls me to make delivery on just the dryer.

3) 23 April 2018: I tell Lowes to not bother delivering the dryer without the washer. I ask when the washer will be back in stock and I am told “next week”.

4) 23 April 2018: I call Lowes corporate to find out when the washer will be in stock. TURNS OUT THE WASHER IS IN STOCK IN SNELLVILLE, GEORGIA BUT NO ONE IN AUSTELL LOWES BOTHERED TO CHECK.

5) 23 April 2018: Corporate Lowes adds the washer to the order and charges me a second time for the entire order even when I verified this would not happen!!! My bank card locks up because it looks like fraud but the second charge remains as a “pending charge” and I have no access to the money.

6) 25 April 2018: I call Lowes to follow up on delivery. I am told that the “charge do no go through on my card”. I advised them there are TWO charges on my card, to remove one and get on with the delivery. Nothing like being charged twice for something that has not delivered. I call my bank to unfreeze my card that is locked thanks to Lowes. I also cancel the order because I am upset.

7) 25 April 2018: I called Lowes Corporate to lodge a complaint. The customer service manager apologizes and says she can place the order and get it right. I foolishly believe her. It takes her an ENTIRE HOUR to place the order over the phone. I am told Austell, Georgia Lowes manager will call me to discuss the new order.

8) 26 April 2018: Austell Georgia Lowes calls me to apologize and tell me the washer and dryer will deliver the next day. I get a call from Lowes delivery department saying the order will deliver the next day as well. She promises to get it right.

9) 27 April 2016: No delivery from Lowes. I call and ask Austell and they say it will deliver Saturday (the next day). I get a call from Lowes delivery department confirming the washer and dryer will deliver between 11 to 1pm the next day as well.

10) 28 April 2018: Lowes delivery driver calls me to say he is on his way to PICK UP a washer and dryer. WHAT??? Where is the washer and dryer they are supposed to deliver? He has no idea and it is up to me to find out where my order is from Lowes Austell Georgia. I call Lowes Austell and get the “Keith Johnson & Mr Ed clown show” being passes back and forth. Mr Ed never explains how it is that he managed to miss the washer and dryer that was supposed to be delivered on the same exact order that the old washer and dryer is ordered for pick up. How do you have someone like that working in the delivery department exactly? I waste the rest of my day waiting for a washer and dryer that never arrives.

11) 28 April 2018: I cancel the second order of a washer and dryer from Lowes. It is clear that Lowes cannot do the simplest of their mission: deliver appliances purchased from your store.

12) 29 April 2018: After canceling the order, the Lowes driver calls me at 8:00 to attempt delivery. I advised him the order had been canceled and refused delivery. One hour later Lowes sends a “proof of Delivery” for the washer/driver to my email. I spend another 3 hours on the phone with Lowes corporate trying to get the order cancellation, my money refunded and to have them recind the “proof of delivery” for the item never delivered.

13) I have asked for but still do not have the proof of cancellation of this order.

Yes, Mr Johnson should have been prepared to discuss how he was going to compensate me from my time and now 3K sitting in pending charges on my card due to numerous errors by Lowes when asked. He should also been prepared to tell his delivery department that my washer and dryer should be delivered first thing the next morning. He should have canceled the order as requested and never attempted delivery. An electronically signed “proof of delivery” by the driver should never have been sent and when notified of the issue, it should have been recinded.

Lowes Austell, Georgia has a SERIOUS problem with management. It reflects in every single process from order placement, confirmation, fulfillment, delivery, customer service and promises.

Shameful on every level.

I will never buy from Lowes again…nothing…not even a penny nail. Five years as a loyal customer where I literally bought EVERYTHING I COULD THAT I NEEDED FROM LOWES. NO MORE!!!


Glen Hartman April 21, 2018 at 1:48 pm

Just passing along to you a story of great customer service at lowe’s on Sherman in Muskegon, MI. I went to Lowe’s to pick up a door my wife ordered and was assisted by a young man Named Adam Connor. He was very knowledgeable and quick. Not only did he get the door from the stockroom but helped load it safely into my vehicle. Great service like this on a busy Saturday was so much appreciated, Please pass along a BIG Thank You to Adam.


Vickie April 19, 2018 at 12:03 pm

I’m sending this in regards to Lowe’s #2380 in Camilla NY. You’ve a associate there by the name of Candy,to which just cursed my driver out.we have been delivering to company for a long time. I always thought that a customer was a customer wether they walked in or drove. As I said the lawn and garden Dept.has always gladly accepted there deliveries at the side gate. For example delivered twice just last week and not once was told to visit or check in with receiving. But for some reason today she has her bloomers in a bunch,and acted the way she did,which isn’t acceptable to any customer in my book. I should hope she doesn’t treat all her customers the way my driver was treated today. I feel u should know about the actions of Ms Candy,to prevent it from happening to another customer. Thanks for your time.


Ginger Harbin April 5, 2018 at 7:45 pm

I received a Order Confirmation email on 3/21/2018 for a tool just under $500. The email showed my name, my phone # & my email address. The physical address was not my address and the last four numbers for the credit card did not match any of mine. After 3 different calls to Lowe’s Customer Care number I was informed that Lowe’s could find no evidence of fraud but if I was concerned I should file a police report. This tool was delivered on 3/30. A order was placed on 4/1 for another $400+ tool. It was delivered 4/4. On 4/4 a order was place for another tool just under $500. These were all online orders & the tools were delivered to this apartment address that is not mine. I went into my Lowe’s account online and cancelled the order placed 4/4/2018. The faudulent address these expensive tools are being delivered to had been added to my profile. During my 3/21 conversation they stated they were removing my phone number from their data base in the event this “error” occurred by a clerk entering a wrong digit in the phone # and it bringing up my account (these are online orders). I tried calling Lowe’s Corporate office and after choosing my selection to speak with a Corporate employee I was routed to Customer Service where I waited for 8 minutes before hearing a click and a high pitched shrill tone. Calling Lowe’s Customer Service number also results in sitting on hold for an obscenely long time while they are “assisting other customers”. I tweeted my problem & received a return tweet to contact my local authorities & file a report.

I am now going to go delete the fraudulent address that has been added to my account along with the no longer valid phone # associated with my account. Wish I could be a fly on the wall when the crooks call Lowe’s because they haven’t received the expensive tool they are expecting. My password has been changed so they can no longer access my account online.

I am very disappointed in the cavalier attitude Lowe’s has displayed in this situation. My personal opinion is that a stolen cc# as used when these fraudulent purchases were made under my account. The inability to communicate with someone higher on the food chain than a CSR is absurd. My experience in this issue tells me Lowe’s has no interest in their customers or fraud committed on their customer’s accounts. Not the type company I want to do business with.


Johnna Calverase April 29, 2018 at 12:05 pm

The incompetence of Lowes is stunning.


Audrey Dickens March 27, 2018 at 3:42 pm

First of all, let me say that I am a large fan and shopper at Lowes for many, many years. I have to say that I am so disappointed with Corporate allowing animals in the retail stores. I get so sick of seeing people take their dogs from ‘ankle bitter-yappers’ to ‘sheep dogs’ in the stores. Some are on leases and others get the privilege to ride in the buggies; that I might add, where children ride. Why do the minority of animal lovers get to do this; not knowing the allergies or fear that the other shoppers have in the store. My husband and I were in Lowe’s last Thursday night and a young couple had a dog on a leash and we were walking down the same isle and when we got right beside them, the dog lunged at us and was barking. Trust me; it was no ‘service dog’. As for the service dogs; I think that people have taken this way too far which has gotten us to this point. If you start it; it’s like a snowball effect. Furthermore; if you need a service dog or are so insecure to go out into a retail store like that; apparently you need to stay home and have someone run your errands for you. Might I add; I have seen many dangerous breed in these stores. This is eventually going to cause Lowe’s a BIG problem. Wait until some dog bites someone; trust me, it’s gonna happen.


Danielle June 8, 2018 at 9:07 am

I like taking my dog with me I would rather have my dog that screaming kids running up and down the isles. My dog in on a leash well trained. Is a service dog (seizure dog) but not the point


Karan June 17, 2018 at 6:59 pm

Furthermore; if you need a service dog or are so insecure to go out into a retail store like that; apparently you need to stay home and have someone run your errands for you.

This is one of the most asinine statement I have heard. You are obviously ignorant about the different duties service animals are used.

I do agree with you on some of your points. People sometimes considers “therapy” animals the same as service animals. They are not. The only accepted service animals are dogs and miniature horses.


Frank Beakes March 19, 2018 at 2:06 pm

March 9th (F) after receiving a quote for a bathroom remodel, I need to replace the Bathroom window. I go to mt local Lowes’ (store 1137 NE El Paso, TX) to locate a window (48x24inch horizontal). I am informed that that is not ‘standard’ and must be ‘Special Order’. I request that a representative come to my residence to measure the opening, and place an order for dais window. That afternoon, a representative arrives, makes proposal, quotes price ($597+ due to ‘special order’), measures window opening etc.
I sign papers for Contract # 1183281. I write a personal check for the amount stated.
I am of the belief that the window would be ordered no later than the folowwing Monday (March 12th).
During the course of the following week…no action on my Bank Account, in reference to the check.
March 19 (M)…a week later…I go to LOwe’s to ask for an update on my Contract. I am informed that the order has not been placed, as the ‘installer’ has not measured the window.
Lowe’s sent an installer to ‘measure’.
I was informed that the installer had not received any notification of a ‘request’ for contract until March 16 (F)…(a week after the initial request and payment). I was informed that it would be approx. 3 weeks for the order to be processed (same as I was informed on March 9…thus a minimum of a WEEK Delay).

All of this is in reference to an extensive ‘Bath Remodel’ that is on contract.
Another ‘update’ telephone call to explain ‘delay’…NOT CUSTOMER CREATED.

Yes, I will probable use my local Lowe’s for minimum purchases…NOTHING MAJOR…definitely no for contract work.
It is very ‘sorry’ that Corporations ‘subcontract’ to persons who have no ‘work ethic’ or dedication to the corporation that has ‘hired’ them.


Dennis March 16, 2018 at 6:47 pm

almost 2 years ago i had some bamboo flooring installed. the install was improperly installed, I contacted the manufacturer of the flooring who sent some new flooring to the store. it was verified by the store flooring manager that the flooring was at the store in August 2016, and i have spent almost a year trying to have the floor replaced. Lowes has had two floor inspectors come to look at it. I have reported this to the consumer complaint division of Maryland I’ve contacted Lowes Executive service who finally informed me that they would only replace 4 boxes of flooring instead of the 7 allowed by the manufacturer. the man apparently behind the decision a Mr. Thatcher Runyon, has never seen the floor, and refuses to take ANY calls, instead he hides behind Executive “customer Service” . It appears that I have 2 choices, 1 file a complaint with the District Court of Maryland, which I have prepared, or on advice of counsel, File a breach of Contract against Lowes, Mr.Runyon, and the store management. Im rapidly running out of options


Lois Shingler February 6, 2018 at 3:22 pm

We ordered custom cabinets from Lowes store #119 in Atlanta over 2 months ago.
The company did not ship 4 pieces essential to the installation of the cabinets.
I went to the store on 1/25 , I believe, and watched as the customer service representative reordered and expedited the shipment of those pieces from the company.
I was told the items would be delivered within 2-5 days and I would be notified. My construction team was put on hold.
I heard nothing and I called the store on Monday – 1/29/ The items were expected that night. They did not call me the next day.
I have called every day since then. I have been told various things – and the items were re-ordered again. I have been promised return calls at least twice from customer representatives. Those calls have not come. I have been to the store an additional time, and actually bought light fixtures.
I was last told the items would be in tomorrow – Wednesday the 7th.
I called yesterday to check. Was told by a manager he would call me back. He did not.
I called again today and was told the items will not be in until the 10th. I was put on hold and have been disconnected three times.
I have left my number for a manager to call me.
I have been told I will be reimbursed for these items. That is not the point. I have the rest of the work waiting for these items. My husband and I have spend several thousands of dollars at Lowes in recent months alone, and more in the past.
I asked the last manager I spoke with to call the company and have them fed x the materials down. With the amount of money we spend at the store, and the amount of money the store must spend with custom orders from this company, that should be done.
We will take our business elsewhere if this is not resolved immediately. I have 4 people waiting to finish this job.
I would appreciate the courtesy of a call.
(404) 593-XXXXX.



Dwayne Cuzzrt February 6, 2018 at 1:06 pm

first of all I am retired and an employee at your Cookeville,Tn store #0578
I have extensive retail and management experience including running the service parts and bodyshop operations for the #1 Autodealership in the country, Buff Whelan Chevrolet and working as a Service Director for Rick Hendrick in Cary, NC. I have seen so many changes in this store in my nearly 4 years of working there, most I consider, Not Good.
This store is staffed with some of the worse management that I have ever had to work with, some will not even acknowledge you,not sure they can even speak. You get there and say Good Morning and you get No Response !!!!, Now you we have an HR Manager that I forgot more than he will ever know who also has a speech problem. We now have a new store manager and I sure hope he is doing his job because in my opinion and it should be worth something. I was taught very early to get to work, get my administrative duties performed and then manage by walking around, talking with employees and customers. I’m not seeing that and I sure hot changes. I am now that guy in the trenches and I have to listen to what our customers have to say about this store and it is not good, shoot I have heard that some employees and managers have figured out a way to capture the customers receipt so they can manipulate the surveys so we can get our bonus. That is the wrong way to fake your way to success, this store has a serious management issue and it needs to be addressed. I was part of the success of 2016 Black Friday and claiming the #1 status, but I knew this year we in no way could back that up, our customers were telling me, but your management must cant hear either, because the don’t listen, some of them I believe are actually afraid to talk with our customers and avoid them. That is missed opportunities to turn something negative to a win win for both the customer and the store. Please contact if you would like, but if you believe this store is one of your best and does need some help, then don’t waste my time or your’s

Dwayne Cuzzort
Employee # 1924880


Rodney O January 26, 2018 at 2:56 pm

I bought a pallet of pellets and told the guys to load it onto my trailer. Before anyone goes out in left field on this, just listen…. My trailer is rated for 1600 pounds and I know that the pallet weights in at 2000 pounds. I have hauled 7 loads of pellets on my trailer and it was not damages in anyway, because I had it loaded with the weight spread out on the complete trailer. This time the guys at the Sonora, Ca. store were lazy and loaded the complete pallet on the nose of my trailer bending the cross members and the coupler. I talked to the lumber manger and he said it would take care of it. I took the trailer to the repair shop he told me to, and got estimate for the repairs. The manager called me and said that the store would give me $300.00, and the total repair cost is $582.57, which means I have to put out $282.57 for their mistake. I am a disabled vet and I use my military discount. But as of today, 26 January 2018, I will no longer shop at any Lowes store!!!!!


Mike H January 23, 2018 at 2:16 pm

We are in the middle of remodeling our kitchen, and have made purchases of counter tops, back splashes a range hood, and lumber so far from Lowe’s. And being our house was built early 1900’s, we have slow drains. So occasionally we go to Lowe’s on Southwestern Blvd in Hamburg NY for drain cleaner/opener. Yesterday I was there and I grabbed a bottle of Zep 10 minute hair and clog remover, and 2 snakes, as I walked away from the plumbing isle my right hand was getting wet–the lid was slightly loose and the drain cleaner had leaked onto my hand. I rushed to the customer service desk, set down the items and told a female employee there that the bottle leaks, and I was going to wash my hands in the men’s room. So I washed/rinsed them – and no paper towels to dry my hands. I go back to the service desk, ask for a manager, a guy named Phil shows up, and asks me what is the matter. I explain the story, he writes my name and number on a tablet of paper, and dismisses the incident, I tell him my hand is burning a little, but I feel I will be okay. I ask him if he should fill out a report-he says no. I ask what if I end up with this being a problem how do I contact you? He says with a smirk on his face just call the store. I ask do you have a business card? He says no, so I ask him how do I get a hold of you? So he writes the store phone number on a post-it note and hands it to me, I write his first name on it ask him to spell his last name, which he does for me and then walks away form me. And on top of that I get charged full price for the drain cleaner and 2 snakes I was purchasing! Totally unacceptable. Well from now on Home Depot will be getting all purchases for our kitchen remodel which will include a new refrigerator, new dishwasher, more lumber, new flooring, drywall, insulation, new lights, and tile. Thank you Lowe’s for your total disregard for my welfare. If I could rate you on a scale of 1 to 10, this time would be a negative 10. My wife and I both work in retail, and this experience should be a training video of what NOT TO DO!!……And by the way, this is also on your facebook page.


Janet Davies January 22, 2018 at 3:17 pm

RE: Contract #0763984
Agent: Eric Glantz

I am so sorry that we contracted with Lowe’s in Hillsborough, NJ to install 15 windows in our Bridgewater, NJ home. We signed a contract on August 8th, 2017.
I posted the below statement on Lowes Customer Service site on January 17, 2018 about my experience which is totally deplorable.
“I just posted the following on Facebook and someone suggested that I let Lowes Corporate know about this situation.
“Just wanted to let our Facebook friends to NEVER ORDER windows from LOWES.
August 30 (actual date was Aug. 8) we placed an order with Lowes to have 15 windows to be replaced. The windows came in at the end of October and were delivered to us on Nov. 2nd. The 2 installers came on Sat., Nov 4 and installed 10 of the windows. It turned out that the large pane for the living room window was broken. The garden window was also broken and the bathroom window opened the wrong way. After over 25 phone calls to the installers, the Project Manager and the Project Coordinator the windows still have not been installed. And to top it off our old windows that were replaced are still sitting on our front lawn. When I’ve call the Project Coordinator or the installers they tell me that they will check on the order and get back to me. Well, that has never happened.
We did get a call on Mon., Jan.8 and she told me that the windows were in. We set up a tentative installation date of Jan. 12, but the installers would call to confirm the date. Well guess what, it is now January 17th and we haven’t heard one word from them. They are the worst company that we have ever done business with. So please DO NOT order any type of home improvements from Lowes.”
I think that this is just so horrible and some type of restitution should be involved. I WAS going to order a new window for our downstairs living room and that kitchen. I think that replacing these two windows is little compensation for all the mistreatment we have been through by your company. We had to go through the holidays with the old windows on our front lawn, were promised phone calls and am STILL waiting for an installation date. Our Project Coordinator (Victoria Jones) was very difficult to reach and didn’t return our calls. Our Project Manager ((Eric Glantz) didn’t return my phone calls. I want this problem resolved as soon as possible.”
This past Saturday I received a call from a new installer saying that the 3 new windows will be delivered February 10 and installed Monday, February 12 and if we do not get a call on Friday the 9th letting us know that the windows will be delivered the next day I need to call the Hillsborough Store early Saturday morning to find out why I didn’t get a call. So they are still leaving the door open for another the windows not to be delivered. I think we are entitled to restitution for putting us though this entire 6 month situation. You company is supposed to be a servicing our communities, but this service has been a total disaster.


t smiht January 10, 2018 at 6:37 pm



George Maher December 27, 2017 at 1:27 pm

Today I heard that you have to go sign up for the Military Discount that you had offered in the past. I went to the service desk and a young lady (Kristy) attempted to help me. She tried to type in my information and the computer didn’t want to accept it. It locked up several times and she tried to refresh it but lost all the information she had typed in. it was a half hour of disasters. I an disabled and there was no place to sit down which made it more difficult for me. I also take diaretic (no spell check) pills further complicating the situation. Finally I told her to just forget it. She was very apologetic and kind but she was embarrassed that she could not finish the task. So the hell with it. Home depot is right across the street. So you can figure it out what comes next. Down the road I go Hi Ho!


George J. Maher, UTC, USN Ret.


Douglas Menary December 26, 2017 at 11:46 am

In September I ordered a front door with side lights and installation from Lowes. What a HUGE MISTAKE. The sales man told me it would take 3 weeks which it did. The installers which they deal with called and we set up an install in another 2-3 weeks best they could do. Apon their arrival they said we were missing 2 pieces. They said they would let Lowes know. 3 weeks went by heard nothing went to see our salesman he claimed he did not know anything about it. He ordered the parts and now it is December 15 when the installers were going to the store and pick up the 2 pieces and finally install the door. They call that day and said the 2 pieces were the wrong size and can’t do the job. Well that was it after my wife took days off of work twice for the installs she called Lowes to come and get their door and etc. They came and got everything the next day. Now in the mean time I paid $1000 in October and $1000 in November on my credit card and was going to pay the rest off in December after installation. Of course I never made December payment. So I went online to see if they refunded my money and now it said my account is delinquent. I am still trying to get my money back and credit up to date on. The Lowes card is cut up since I will never deal with Lowes again. WE were treated like you know what. 4 months to try and get a door installed. Thank you for reading this.


Paul J Oakes January 10, 2018 at 1:37 pm

Waited four months for down draft to get fixed.
Not fixed yet.
Another try tomorrow.
Will NEVER BUY another APPLIANCE warranty From LOWES!!!!!!!!
Every time they come to fix it they brake something else.
Will never buy another appliance from LOWES!!!!!!
Costumer service does not exist!
No one even kept track if product was repaired!
Sears sales appliances also!
Updating kitchen, NO appliances from Lowes!
Your LOSS!


Cris Abisia December 20, 2017 at 6:25 pm

I’m a Vietnam Veteran with honorable discharge. I bought a home and moved at Inverness Florida since 2000 from California before you even open up your store, which is about 5 minutes drive. Wherefore, I spend lots of money from your store upon innovation of my home.
Yesterday, the cashier can’t find the Va registration that I’ve sent through on line long time ago, she gave me a hard time about it, I presented my VA ID, DD form 214 and my drivers license and still yapping and complaining she cant’t find my name on the computer, but when I go to other cashier no problem, this was not the first time. Today, an hour ago same
thing happen at the lumber yard cashier, and when I told her try to see it on my home phone she said “its too late I can’t give you your discount”. I ask for the manager at the service counter to file my complain. De Ann kept covering for his whereabouts. Is this how you pay $51k a yr. for a missing manager? Then a very young lady “Sarah” came around posing as Supervisor who look so innocent. After awhile De ann found my VA registration.
and gave my discount of $14. with lots of stress and frustration on my nerve and backflash of PTSD. Last few months I bought a John Deer 105 with 2 bag with it that kept falling off behind me due to the clamp was not treaded to hold it. Same thing happened and I got so much hassle returning it. Is this how your company treat us military? Your reciprocate 10% coupled with heartache and frustration from the freedom you all are enjoying on a recliner and a good bed while us laying down on the ground and away from our families holiday or not? Heroes are not found in the white house, rather at the foreground soldiers, same as your front line customers services train them good and pay them well. I have retired from Pacific Gas and Electric company for 27 years service and my expertise are in, Customer Service Rep, New Business and computer operation, but “garbage in, is garbage out”
No wonder you’re behind Home Depot and I’ve read many complaints about you, and if you continue your unreasonable policy and practices conducting your business, take heed many are disappointed, there’s no other way for you, but down.


karen December 8, 2017 at 12:14 pm

On 7/8/17 I paid in full for a countertop from Lowe’s at the Waterfront in Homestead PA.
Measurements were taken for the solid surface via laser level. On 9/21/17 countertop was installed; they used 2×4’s to shim and left my stove in the middle of the floor saying it couldn’t be used until it was raised level with the countertop otherwise it would cause a fire. On 11/2/17 my tile guy came out to install the backsplash but couldn’t because the countertop was not level…by over 1.5 inches. I still had to pay him $400. After going weeks without a response from Lowe’s or Sims-Lohman the install company, they finally made an offer to fix it but not to cover the $400 out of pocket cost. Why should I have to incur a loss due to their botched work? At no time did they ever say the cabinets were not level and would need to be addressed. The original countertop and tile work was perfectly level. Incredibly poor customer service and poor quality work. I have gone thru Thanksgiving and soon Christmas with a torn up kitchen. I was hoping to have this resolved amicably but unless my out of pocket costs are covered, I’ll be seeing you in small claims court.


Dan McCue December 5, 2017 at 2:42 pm

Re: Contract # 0798875
Contract # 0798872

Dear Sir:

I placed a contract for 28 Vinyl windows on Oct. 06, 2017 with the understanding that they would be installed by Oct. 27, 2017 or within a reasonable time thereafter.

These contracts totaled over $12,000.00

I paid for the windows, in full, at the time of order placement even though my first reaction was to proceed with a deposit of 25-50% with the remainder upon complete installation. I had interviewed four (4) other vendors, all of which wanted a deposit up front & the remainder upon installation.

I even told the salesman, Chad, that. He wanted to leave information in spite of that and announced that he could do it by the end of the month. I decided to proceed because Lowe’s and its installers have always done excellent work before. I have spent in excess of $20,000 at that store, #1651. Full wall-wall carpet, vinyl flooring, appliances, etc.

The 26 (of 28) Reliabilt 3900 windows went well, with a couple minor problems. The first of two picture windows did not come in until a few days later. It took some effort, on my part, to get it installed (had to contact the store manager).

The second picture window was a different manufacture (Pella) because of its size.
It was originally promised by the end of October; then it was promised to ship 11/5; then it was promised to ship NLT 11/15. When that didn’t happen it was promised to ship NLT 11/20; it didn’t happen.

It was finally shipped on 11/27 as I determined after calling Pella themselves. It arrived in your store on Wed or Thurs according to your store.

The installer said they would install it on Dec 14; when I complained about that they offered to pull it in a day, to Dec 13. The reason they gave me was that their schedule was full.

I feel that the installation of one window, albeit a picture window approx. 6 feet by 6 feet, which takes under two hours, should be given preference for timing and that I should not have to wait for installation like I just ordered it a week or two ago.

I actually paid for this window in full on Oct 10th or 11th
Dave M., the Owner of Right Angle, the installer, said Lowe’s should deliver the picture window and he would install it ASAP, in any event NLT Wednesday, Dec 13.

The store scheduled a delivery between 10:40 – 12:40, Tuesday Dec 5th; it is now almost two hours outside of the delivery window – It’s not here yet.

The store manager, Zeke, has kept me a customer so far by interceding in several issues thus far including getting the 26 windows installed on Oct 23, the day they were scheduled for.

But this last window will give me pause for considering Lowe’s for any future home repairs. This has been a horrible experience.

Respectfully yours,

Daniel J. McCue


Judie Abbott December 3, 2017 at 10:20 am

I am deeply concerned about some return policies. My house was flooded with 4.5 inches of water on May 24th….it took till September of this year to get the 4 affected rooms back to normal…if any one has ever had water damage…you know how costly this can be…every bit of money was spent at Lowes. My house has been in shambles…with just a path to walk thru…because we were just starting our kitchen renovation…keeping receipts was not on my list of priorities. We have spent even more money with Lowes…doing an entire room with individual shiplap costing $11 a board, 14×24, ceilings and walls, I say all this to get to my problem with Lowes…I had bought, whether for bathroom water damage, or current kitchen…we have spent ALOT of money with LOWES, tiles, which we don’t need now. I was informed without a receipt I couldn’t even get store credit! I’m appalled…hurt…pissed off…you name it. I DON’T NEED the tiles!!! I was going to take the store credit and order blinds…but seriously….I’m going to fight this…I told the people I had talked to in Millsboro, DE…who in their right mind can shoplift 8 boxes of tile? What am I supposed to do with it…they basically said sorry about my luck. If I don’t get some positive resolution to this…I will take it to the top!!!! I’m not kidding…we are 70 years old…I haven’t nor my husband, work this hard to have you keep our money…and that’s what you’re doing. Please, please…I’ve had a bad year….HELP me….


Shawn Lester December 2, 2017 at 3:58 pm

This has been an interesting upgrade to our appliances.

We purchase a washer/dryer and Samsung kitchen suite on Friday, 11-24-17, from the Carson City Lowes, and Anthony was extremely helpful and patient working with us. When he prints out our contract to sign, I noticed my old cell number, and asked that it be changed to my new one. Anthony shows me where my new number is in the system, and assures me that I will be called by the delivery folks on Thursday for a delivery window.

No call Thursday, so on Friday, 12-1-17, I call the delivery number at 9:30 a.m. After being on hold, the agent I first get tells me she doesn’t cover Carson City, and transfers me to the right number. As this new wait time is too long, I hang up, and call Lowes directly. At 10:00 a.m., I’m speaking with the store manager, Andrea, and she informs me the delivery is scheduled for 3:30-5:30 that afternoon. I thank her for her time and help, and go about my day, arriving home at 3:00 p.m. We wait, and by 5:30 p.m., no delivery, so I call a 925-number I was given. When I get a person, I am told the delivery was cancelled, with no reason. I call Lowes, and again, speak with Andrea. Andrea confirms the delivery was cancelled, though the delivery crew arrived at 1:11 p.m., over 2 hours PRIOR to the earlier mentioned delivery time. After several tense minutes, Andrea calls the delivery crew, and gets me scheduled for Saturday, 12-2-17, delivery, though she couldn’t confirm immediately the time block.

Shortly after all of this, I get a call/message from a 909-number about delivery. I call it back, and after asking for an earlier delivery time due to their error earlier, I was given the attitude that the missed delivery was my fault. There are two details that contradict this….. first, when told by Andrea that delivery was scheduled for between 3:30 and 5:30, why the two-hour earlier arrival? Second, as mentioned earlier, there was an old contact number listed. Why was the new number not called, and when I called my old number, I heard “the number or code you dialed is invalid” message. Had delivery called and received the same message, why did they not get a hold of Lowes for an alternate number?

I am curious to see how today’s delivery works out, as this delivery crew will also be coming back on Monday, 12-4-17, with my kitchen suite. Only time will tell.


Melinda Pierce November 28, 2017 at 2:57 pm

I purchased a refrigerator, dishwasher, range, and microwave on Oct 8, 2017. It still has not been delivered. My husband has called multiple people and still no appliances. We have been without appliances for 5 weeks now!!! We are beyond frustrated and would like an honest answer as to when they will be delivered. Lowe’s sure did not mind taking our
money!!! This is the worst customer service I have ever dealt with. On top of it all, I was told we qualified for a rebate of a $400 pre paid VISA card and after multiple calls I quess our LG appliances do not qualify!!! I went to 4 different places and I choose LOWE’s!! The worst mistake ever!!!


Pamela Ingram November 27, 2017 at 2:31 pm

Wow… I thought I was the only experiencing awful service w/Lowes. I was purchasing three appliances plus installation services but b/c of the poor communications I only purchased the two (dish washer and ceiling fan) The ceiling fan part went very well however, it’s a different story on the dishwasher. I began the process on 10/22 and still today Nov 27th I not gotten it installed. We have been to the store so many times I don’t want to count. I will not be a Lowes customer after this ordeal. Horrible Horrible experience. I am sending a more detailed letter to corporate


Lynn November 13, 2017 at 12:18 am

Lowes Waxahachie cant figure out what they are doing! Total run around. One person tells you something will be delivered and then get a second phone call from someone else wanting to schedule the delivery on a different day. A simple appliance purchase and delivery is going on 4 weeks! Wasted my time and money using this store!


Charlette and Pete Sedler November 5, 2017 at 8:51 pm

My husband and I purchased a wall oven 6 weeks ago and it was supposed to be delivered this past Saturday, November 4th. It was not. We have been without an oven for 7 weeks and now we’re told it will be here on the 15th. Thanksgiving is coming and I am going to be more than upset if I Don’t have an oven to cook for my family on Thanksgiving. I went back to the store Saturday, looking for answers. The man who tried to help said his hands were tied and there was nothing he could do. I can assure you, if that oven is not installed by Thanksgiving, we will NEVER purchase anything from Lowe’s again! Charlotte Sedler


Donna November 3, 2017 at 5:27 pm

Worst customer service ever in Sarasota Florida. They talk to you like your stupid. Was told never had a customer like me before. Well if you would of told me the truth from the start I would of never had my remodel done from Lowe’s. Only helpful until you pay for job first. Never again 😩


greg November 1, 2017 at 5:38 pm

Stop sending me unsolicited emails, i will not go back to a Lowe’s as long as i treceive them. STOP IT!


greg November 1, 2017 at 7:13 pm

I keep receiving unsolicited emails from you, i checked on a couple of items and have been bombarded ever since. Their is no unsubsribe on these unwanted emails. and i will not step foot in a Lowe’s until they stop. STOP IT!


Pat Mulholland November 11, 2017 at 11:58 am

I heard someone say that when you get those…put into a new envelope and send everything back to them. They get tired of opening junk. Hate that store and will never shop for anything there again!!!!


Dave Weil October 27, 2017 at 9:22 pm

I bought a large window AC unit and installed it. After completing the work, I took off the packaging from the plug and discovered that the ground terminal had broken off. I contacted Lowe’s Customer Service who wanted me to bring the unit back to the store for a refund. I contact Frigidaire and bought a new power cord. I wrote to the President of the company and explained that his Customer Service person needed to buy the cord and drop ship it to me. The executive office called. They agreed and sent me a gift card to cover my cost. The boss always does right IF they are really interested in customer service. So now I will continue to be their customer.


Patti February 7, 2018 at 12:01 pm

Dave Weil, can you share address/info to get to the president of the company?


RENEE October 25, 2017 at 7:51 pm

On 8/28/2017 I purchased carpet for my whole house from the Muncie, Indiana store #116. The carpet was installed 9/19/2017. I have never been so disappointed in my life. Two young men from Honduras came. One of these men did nothing but lay on the floor and on the newly painted walls. There was dirt and blood on the walls. They got to the house at 11:30 am finally asked them to leave at 9:30 pm. We called these men’s supervisor he came and repainted some of the walls. Now on to the main complaint about carpet. In places it is cut to short as I can see the floor underneath. Every time I vacuum the edges lift up off the tack strip if it is even attached to the tack strip. I can see ALL seams and in places the carpet isn’t even seamed together. On 10-17-2017 after some phone calls a man named Curt or Kirk came from Indianapolis and took pictures and our complaints. On the following day I received a call from Ti wanna 317-675-4357. She said she would be helping us. She stated she would get with the original supervisor and get back with me. Not hearing anything from her I called her 10/23/2017 . She said she had not heard back from Gabriele the supervisor. Was supposed to return my call the same day I heard nothing. I called Tuesday and Wednesday only for the phone number to go to voice mail of a man. I couldn’t hear what his name was. My husband and I have been playing phone tag with 5-6 different people on 10/25/2017. I even called Kirk/Curt because one of the people we talked to said he hadn’t turned anything over to them.. Im assuming he didn’t put it into the computer. He was shocked NO-ONE had contacted us back . He was going to make a call… Not much of a surprise I never received a call back. . Kirk/Curt 317-692-9643, Ti wanna 317-675-4357, Shrandra 317-675-4470 Cameron 317-675-4946…1-800 44LOWES, Betty, Chasity and Shalonda. NO ONE will return a phone call.. At this point we just want the whole house to be re-carpeted. I’m not sure that the one who reads this will respond but here goes…. Reanee Moore , Daleville,In 47334 765-620-XXXXX Email Rmoore2009 @comcast.net

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Dolores Pugliese October 17, 2017 at 5:25 pm

– Signed contract for plumbing/countertop project and paid in full
– Was told by salesman to call the Project Coordination Team Leader with date of installation when notified by countertop people in order to coordinate with plumber

– Called and asked for my contact, told she wasn’t available. Left message of installation date with woman answering phone so plumber could be notified. Plumber was to be scheduled in the AM since installers were to come around 1:30PM

– Called and asked for Robin around 11:30AM, told she wasn’t available. Told woman answering phone the plumber was supposed to disconnect my sink this morning because installers were due around 1:30PM. She said I had a new contact and gave me her name and direct phone number. The plumber would be contacted.
– Plumber came at lunchtime to disconnect sink. He apologized and said I wasn’t on his schedule for that day. Said he would return tomorrow around lunchtime to reconnect my new sink.
– Installers arrived after 4PM and within 3 hours removed my old countertop and sink and installed the new (84 square feet). I thought it would take longer than 3 hours to do a quality job, plus it being the end of the day they were probably tired and wanted to go home.

– Plumber came to connect new sink as promised. The holes drilled in the granite were not in the correct position and the new faucet could not be hooked up. My sink could not be connected.
– Called Creative Countertops regarding installation issues:
– The holes for the faucet had to be enlarged
– Chip on sink rim
– Dishwasher off the floor tiles and door was not fitted and closing properly
– Backsplash not fitted flush against the wall
– Stovetop didn’t fit flush with the countertop
– Chip on backsplash
– Kelly at CC gave my message to Joel at CC. Went over problems with him and he said he would try to get someone here to address sink issue so I can get faucet hooked up. They came around 5PM and had to enlarge the holes by drilling to fit the fixture. They also fixed my dishwasher issue.
** I don’t understand why the holes were not drilled correctly the first time. I had purchased the faucet in advance in order to show the man who came to measure the countertops.
– The plumber had given me his phone number and I called him directly. He was kind enough to come over after the installers were finished and hooked up my sink. I really appreciated that extra service. He could have let me go another day without a kitchen sink.

– Joel called and will send 2 guys to see what can be done to resolve backsplash and stove issues on Monday 9/25/17 between 1 and 2PM.

– The guys arrived around 3:30PM and removed the legs on my stove and it still would not fit flush on the countertop. I asked if my tiles would be scratched if the stove is moved with no legs and was told yes. I asked them to replace the legs, since removing them did not resolve the problem. I was told my floor is not level.
– The also fixed the chip on the backsplash and put some sort of seal or caulking to fill in the gap along the walls. They said that was the best option they came up with, because my walls are not flat.
** If my floor is not level and walls not flat, how come when the measurements were taken none of this was brought to my attention? I was only told that one corner of my counter was not level and they would have to shim up my cabinet.

– Sent photos to my Lowes project contact showing gap between stove and countertop. She said she would check around for a possible resolution to fix the gap.

– Had company and they saw the seam on bar top and brought it to my attention. The seam did not fit closely together and the sealer used was a solid color, not blended with the design of the granite like the seam by the sink. Called Kelly at CC, she transferred me to Joel at CC. He was unavailable and I left him a voice mail.

– Received an email from Amber regarding seam. Told her I left a voice mail for Joel 9/28 and have not heard from him yet. She contacted him and he said he would follow up with me to schedule service.

– Still haven’t heard from Joel. He told Amber he tried calling me but my phone was always busy. Hogwash! I had a painter at the house all week and was only on the phone for a few minutes during that time.

– Joel told Amber he was trying to get service scheduled for Monday 10/9/17. Up to this point I haven’t heard from him and I was not going to be available on Monday. He called later that day and the seam repair was scheduled for Tuesday 10/10 between 1 and 2PM.

– Repairman came about 4PM to repair seam. He did the best he could with the bar top. It is not as noticeable, but it isn’t as good as the seam on the sink. The bar top pieces were not merged as close as the sink pieces. Needless to say I am not happy.

** I was told that the project would take 1 or 2 days once the granite was delivered. I felt the communications between the countertop company and myself were practically non-existent. I feel Creative Countertops could and should have done a better job with communications and installation. I did not like dealing with them, they caused me a lot of frustration.

I have to say that once I got Amber as my Lowes contact she did keep me in the loop, even though I didn’t agree with her. Following is an excerpt from her last email to me:

“I understand your concern with your seams not looking the same, this is common based on location and how level the cabinets may be. This along with your other concerns were covered in the expectation sheet you signed.
All of are granite jobs are completed in 2-5 hour window. So I don’t believe the installers were rushed in completing your install. The concerns you have I can’t hold the installer accountable for. They have no control over the cabinets or home not being level. Or the stove height and how it lined up with your previous counter tops. I am very sorry again for your frustration.”

This is basically what I was told by Creative Countertops. I guess no one is accountable.
I spent over $7000 in Lowes for the countertop, new sink, fixture, garbage disposal and sink baskets. As stated this was paid for up front. I saved a long time for this project and the check did not bounce.

I was so looking forward to giving my kitchen a facelift. I could have coordinated with a local granite company and plumber myself, but thought it would be easier for me to go with Lowes and have them coordinate the project. After 3 weeks I am sorry I didn’t go the other route. I probably would have save myself time, money and stress.


vicki rogers October 14, 2017 at 11:16 am

ordered a whole house generator on June 19, 2017. Lowes said it would take 4-6 weeks. So I just waited, but I went to Lowes to check on order, all is fine..permits filed. I live in Florida, which is main reason to get generator to keep ac running for daughter with severe medical problems. Was promised/guaranteed a temp generator, because they are easy to get, if whole house one wasn’t in, but don’t worry it will be there. (Reason I agreed to the generator in the 1st place) Got a call from installers and they just filed for permits end of Aug and probably won’t get whole house generator till end Oct/mid Nov. Contacted Lowes about that and met with Lowes at daughters. Oops we dropped the ball and never checked on your generator. AND yes we got hit with Hurricane Irma. Lowes never brought any generator, temp or portable over. NOTHING. Luckily hurricane shifted and went west, but we got 100 mph winds. My sick daughter was left in a very hot house and had to go outside and sit in her car to cool off…repeatedly. Very dangerous! Contacted Lowes canada with complaint, manager called, took no blame at all (RPB manager)contacted CEO and he put me off to a executive and got oh it’s the permit taking so long, again they have taken no blame. We lost all my daughters food and asked to be reimbursed… nothing. They do not want to be responsible for the 1st 10 weeks we waited for our generator & yes its still hurricane season here. Lowes is 100% at blame for all of this. They said I wanted the order cancelled about a week ago and they would do that. I NEVER EVER ASKED FOR THAT. I WANT MY WHOLE HOUSE GENERATOR! Do you understand that Lowes, YES, I do want my generator. So for those people thinking Lowes is good business that goes all out for its customers……WRONG, cuz it screwed me royally., but from reading the other posts, lots of others have had terrible service there as well. I am STILL waiting, almost 4 months now and hoping it will be approved in about another month. And Lowes has done nothing


Lisa Rodriguez October 11, 2017 at 8:16 pm

On April 22,2017 I signed a contract with Lowes to get a deck built with a promise completion date of June 22, 2017. i have made more than 200 phone calls and emails, including many to Latoria Jones , my project manager and Mr. Niblock with neither responding to any of my calls. The deck was half built by a subcontractor but when the supplies were insufficient (which I had told them was the case) they had to stop. On September 14th Mr. Niblocks assistant, Becky, said they ordered the materials. They did not. They continuously said they ordered my materials–SADLY this was not true. As of today materials have not been delivered. I have a dangerous half built deck and a mess in my backyard. Shame on the Corporate Executives for not responding and for refusing to take my calls. Sadly I paid in full on my credit card in June. I have never been so disgusted. Steer clear of Lowes–they just do not care!


Pat Mulholland October 11, 2017 at 5:50 pm

Customer Service is a joke…there appliances are horrible!!!! We have had 4 refridgerators in 5 years. Only getting them replaced after 2 or 3 months of bad service. They KNOW this fridge has defects…have been waiting 2 months for any sort of service! Just want to put it in my front yard, paint it yellow for lemon, and put a laminated sign on it explaining our whole experience with Lowe’s and At Your Service Appliance Servicing…I will never have another Whirlpool anything!!!!


D Jones October 10, 2017 at 5:12 pm

Been a customer over 20 years. But NO LONGER Lowe’s customer service is without a doubt the worst in corporate America. The only thing worse is the no responses from their store managers. You keep getting pasted from one no nothing assistant to another.


Martn Quitt October 10, 2017 at 9:06 am

Just read the story in the Boston Globe about Loew’s subcontracting a woman’s deck to a 3rd rate, unreliable thug and then refusing to refund her until the reporter called. CEO Niblock’s unresponsiveness is despicable, Never will I walk into Loews again. What a horrid company.


Mary October 6, 2017 at 12:21 pm

We have been loyal LOWES customers for over 30 years. Customer Care is no longer a priority for LOWES. It does not matter how dedicated the store manager and employees may be if the LOWES EXECUTIVE BOARD is not supportive. We ordered a refrigerator in 9/2017. Today was the attempted 4th delivery. Each time the refrigerator was either dented and or scratched in the delivery truck . Delivery is done by an outside LOWES approved company. The fifth refrigerator was scratched. The sixth refrigerator was without damage. The delivery men did not set up the refrigerator/remove the inside plastic and styrofoam/ place drawers etc. They plugged it in, and handed the manual to me. Upon questioning concerning the set up of the refrigerator, the response was “It is easy to do” and walked away. While I was setting up the drawers and removing the plastic,tape and styrofoam the refrigerator moved forward. This now moved from a sloppy delivery to a safety concern.
The store manager has been helpful,professional, in assisting us in resolving the issues. The delivery service is chosen at the corporate level. Lowes Corporate Executives would not tolerate what they expect their loyal customers to. At the end of the day the blemish is on Lowes. This has had a rippling affect on where and where not to shop for appliances.
Many years ago a young newly married couple bought their first washer and dryer from a Lowes store on Franklin Street,Chapel Hill NC. That was us. We have been loyal customers through the years and NEVER have we experienced the lack of respect for a appliance and homeowner from a delivery service.
Corporate has never returned our phone calls. The Lowes store manager is a reflection of what Lowes used to pride itself in.
For safety reasons we will only buy things from Lowes that we can carry out and or have a private agency delivery the item/s.


eileen October 5, 2017 at 10:14 pm

I can’t even begin to tell you all the problems that we have had with Lowes in Vestal, NY. This is a terrible store! Terrible service! Employees standing around drinking coffee talking to one another, and no one around to help me. It was the weirdest thing, seriously, all of these employees but no one to help. Signs everywhere in the store that on Wednesday they will have on-the-spot interviews for hiring purposes. I said to the woman at the check-out desk, “you wouldn’t have to have those on-the-spot interviews, if the employees that you already have would simply work”. She just looked at me—well, what’s she going to say. Yesterday I was in this store (for the last time) and I had a woman from the pro-desk GO OFF on me in front of other customers simply because I asked if they would cut luan into shiplap for me. All eyes were turned on us and I was so embarrassed that I shut down. In order to calm her down, I said, “ok, ok I understand”. Then today I went to the Ithaca, NY store and I can’t even begin to tell you the difference. GREAT STORE—love the employees—always helpful! What’s the difference in the stores—it must be the manager. When I came home and told my adult daughter about my experience she totally agreed with me about the Vestal Store and told me the experience that she and her husband recently had there. I wonder if others feel the same way, I will have to ask around and if you cared enough, you might do the same thing. FIX YOUR VESTAL NY STORE please!!!!!


Aaron September 27, 2017 at 4:27 pm

Your service sucks! Three weeks to put a fuse in a micro wave!


Angelina September 20, 2017 at 9:44 am

Horrible service from store #1771! We just opened a line of credit at this location and our first purchase was a dryer. We paid additional for delivery/installation/removal of old dryer for the following day(TODAY). We were told they would arrive in the a.m. My husband received a call from the driver around 1:30 pm that they were 10 min away. The guy arrives and doesn’t even introduce himself and gives me a blank stare when I open the front door. I greeted him and asked if he was here with the dryer, he stepped in the door and the first thing he said was that the dryer wasn’t going to fit through the laundry room door and that we also needed to move some racks out the way. My husband told him he would remove sliding door and racks in 5 min. He said he couldn’t wait that long because he needed to be at another location.. (So you are telling me he was going to unload dryer and install it in LESS than 5 min??) He said he couldn’t wait and he could leave us the dryer and we could install it ourselves. My husband told him that was not an option because we already paid for the installation and removal of old dryer. The guy then made a smart remark and stated “well if you knew we were coming you would think all this would be cleared out.” My husband told him we had cleared out a pathway for him and we didn’t mind clearing out more just give us a couple minutes. His nasty attitude made the situation worse so my husband then told him to just cancel the order. His face expression changed as though he was concerned about canceling the order and stated he could possibly return tomorrow if his schedule permits but there was no way he could install today or even come back today. So exactly how much time does Lowe’s give each delivery order? Under 5 minutes? As a paying-first time customer I will never purchase anything from here again! I called the store and spoke to a young lady in installations named Jackie who basically called me back after telling me she would talk to her manager and told me the same thing- she would see if they could come back today but if not tomorrow…that’s was it. No apology for the rude delivery guy, the bad experience, not getting my dryer..nothing! So I waited an hour and no one called me with any information, so I called back again and Jackie answered, stated that the delivery guy should be calling me and that she gave my information to her manager so she would transfer me over – the call then was disconnected. I called BACK AGAIN and while waiting apparently the manager was calling me back. I switched over and spoke to Eli, he introduced himself as one of the managers and was calling me about an order where an appliance was left at the residence. I told him no, there was no appliance left, it was never removed off the truck. He corrected himself and stated he was trying to contact the delivery guy about his route but it might not happen today because we were looking at him arriving at 7:30 pm the latest. I told him I wouldn’t want anyone to be out working that late so if he couldn’t get someone out today I would want it done first hing tomorrow morning. He said he would look into it and contact the driver and call me within an hour. That was at 3:30 pm. I never received a call back from anyone. Not Eli, not Jackie, not the delivery guy. As a first time paying customer- I expected more considering this was my first experience with you guys. Not happy with the way we were treated, canceling our credit line and taking our business elsewhere!!


Judy Gilmore September 12, 2017 at 3:27 pm



Carol Tiedemann September 8, 2017 at 7:33 pm

On June 5,2017 I signed a contract with Lowes to install Georgia pacific cedar shake siding that I purchased from their Camden Delaware location. I paid for the siding, and installation on one invoice, on June 17, 2017.
The first contractor did not show up on the agreed date of July 27. He had previously been out to my home to assess the scope of work, but he never left a card with his Business name or contact info.
The second contractor came out on Aug 2, but didn’t do any work.
The store mgr Chris B. would not return my calls. He doesn’t like me because we brought a rotitiller back to exchange it, and he was gone on dinner break for over 2 hrs, so we had to bring it back home, when I was finally able to speak with him, he told me it wasn’t any of my business ! The CPO dept will not send another contractor to my home to determine the correct materials needed.
The district mgr Jon Wattingham said they will not do the install, but will not tell me why. The regional mgr. will not respond to any emails or voice messages. Customer “uncare” has done nothing in 3 months, and they intercept all of my emails to Robert Niblock.
The siding is still sitting in my front yard!
In Aug 2, around noon someone at the Camden lowes used my credit card number to do a t as action on my acct without my acknowledgement or consent, I guess that’s ho they thought they could get out of the contract.
The siding has been sitting in my front yard since July 24,2017!


Dale Mills August 30, 2017 at 9:05 am

on July 6th 2017 I was at your crossville Tennessee store to pick up some concrete to finish a project. while there damage was done to my 2000 ford ranger.
I was in a hurry as i had wet concrete at home and needed to finish my project.

I returned to the store on July 17th 2017 and spoke with a manager named Mike Amato, and explained to hime what had happened and filled out a damage claim. he told me I would be receiving a call or email from lowes in about 7 days.
it is now the 30th of August and I have yet to hear anything from Lowes.

On the day my truck was damaged I had pulled into the lumber loading area in front of the concrete. I went in and paid for my concrete and loaded them myself.
I got in my truck to leave but was blocked by 3 vehicles now from going forward. I started to back out of the area using mirrors and looking behind for anyone or vehicles when i heard a noise and got out to check. there was a flat cart in the middle of the loading area with lumber and sheet rock on it. there was another man in his truck that saw what happened and commented, “they just leave those carts anywhere”.

I am not happy about my truck being damaged. The manager told me when I filled out the claim that I backed into it and he didnt feel it was the stores fault. I said, I disagree. The cart was left there. there was no vehicles around the cart, nor was it being loaded. It’s very common for the store to allow the “regular” customers to tie up the loading area with their trucks while they shop for long periods. I have on many occasions had to back out of the this area, so as not to have to wait more than a reasonable amout of time to leave after making my purchase and loading.

What I am most upset about now is the fact that i have not heard a thing about this.
I have not gone back to see Mr. Amato, as i deem him to be not interested in helping me.
I want a reply. email is ok at this point, but my Cell # is 931-335-XXXXX if you choose to call.


SMosley August 28, 2017 at 11:47 pm

On Saturday August 12, my husband and I went to the Lowe’s store in Meridian, MS to purchase a riding mower. We found a refurbished mower, salesperson cranked the mover, and my husband looked at the battery and inspected the mower. He felt like the riding mower was in good condition. We applied for credit and was approved. We went to the cash register to purchase the riding mower. The cashier called for a supervisor to override the regular price and confirmed the discounted price of the mower. We informed the cashier that we would pick up the mower on Sunday morning. She said that was fine and extend the pickup date for Monday morning.
August 13, Sunday morning around 9:00 a.m, my husband borrowed a truck, went to the store to pickup the riding mower. After two hours of waiting, he was informed by a sales person that they couldn’t find the mower. My husband and the salesperson went to the warehouse section of the store looking for the mower. However, the salesperson found a mower in the back and tried to get it to crank, but it didn’t start. After leaving the store, a salesperson called my husband and informed him that the mower had been returned to the store. In other words, it had been sold to someone else. According to the salesperson, someone gave him the wrong riding mower. Sunday evening around 4:00, I went to the store to request delivery of the lawn mower. The manager on staff began to explain their company’s policy about picking up refurnished items. I told him we were not informed of the company’s policy in regards to picking up refurbished items at the point of sale. Furthermore, the company policy was irrelevant to me, I just wanted the riding mower we had purchased. After further discussion, the manager on staff scheduled delivery of the mower for Monday, August14. I explained to the manager that no one would be home before 5:00. Monday, August 14, the lawn mower was delivered without a key. Later that week, my husband picked up the key and the lawn mower didn’t start.We called the store and spoke to a manager; he said we can bring the mower back. I told him that someone will need to pickup the lawn mower. He scheduled a pickup for the following Monday.
I filed a complaint with the corporate office on Friday, I was informed that someone would call me in 24 hours. NO ONE called. I called the corporate office on Monday, August 20 to share my experiences.

Saturday, August 19, my husband and I went to the store to speak to a manager. We spoke to salesperson and expressed our frustration with this situation. He began explaining the pickup policy for refurbished merchandise. His only response to us was to return the riding mower. I management blamed us for not knowing your company policy. NO ONE has admitted that the lawn mower should have been tagged sold. BUT EVERYONE HAS said we should followed a policy we were unaware of. Tuesday, August 20 someone called from the Meridian Lowe’s store and informed me that the manager was at a conference and should be back in town on Friday. Well, NO ONE called us Friday, Saturday, or Sunday.
Today, August 28, the manager called and told me he would review their pickup policy with his staff, which is irrelevant with my situation. He said once the lawn mower had been picked up it could be taken off my account. I told him the lawn mower had been picked up. I told him I still do not have a lawn mower. He asked me if I wanted that lawn mower. My answer was no. My reasons were simple, I don’t believe that the lawn mower was ever returned to store; I believed his staff knowingly delivered the wrong lawn mower. Finally, our conversation ended with an insulting discount off any riding lawn mower. I expressed my dissatisfaction. He then said to me what would you consider a good discount. I told him I’m not the manager who is making the offer. I ended the conversation with him. Finally, my experience shopping with Lowe’s in Meridian MS was horrific . As a first time credit card holder, I expected better service from a major company. Two weeks later, I still don’t have a riding mower and still extremely dissatisfied with the service I received from Lowe’s in Meridian, MS


C. Brown August 28, 2017 at 5:44 pm

Update to previous comments/complaint of 8/26/17

It’s now 3:40pm MST, meaning, 5:40pm on the east coast where Corporate Customer Care is supposedly located…I remain on HOLD after 1hour 22minutes, still with the constant assurance that “a representative will be with you [me] momentarily”. I don’t know if my phone, the message or, I will give out first.

These guys have found new and truly inventive ways to be insulting to the people that pay their salaries.


C. Brown August 28, 2017 at 5:24 pm

As I write this, I’ve been sitting on “Hold” awaiting someone to answer the corporate customer service phone for 32 minutes, all the while being constantly being reassured that “a representative will be with me momentarily”. I can’t help but wonder how minutes are in a “momentarily”?
That aside… we special ordered a new Samsung 4-door refrigerator two weeks ago from the Loveland, Colorado, (Lowes store #2568) with the assurance that it would be delivered to our home TODAY (8/28/17) after being shipped from the Lowes distribution facility in New Jersey to our local store. We were told at the time of the order (fully paid-for at the time) that we would receive a call a day ahead of time to confirm delivery. That did not happen so, my wife called the store this morning to see if the delivery would, in fact occur today. We were initially told by Jim, that the fridge did not appear to have arrived at the local store so, he’d have to check and get back to us. He did in fact call back to report that he didn’t see it anywhere in the warehouse but, then realizing that it was a special order, told us the receiving clerk for such items, would need to check on it and he’d call us back again.
Meanwhile, many hours go… no call from Jim.
Finally, my wife calls yet again. Jim’s at lunch. My wife now goes through the whole order and expected delivery date story again. The new guy says, “Oh, it should arrive tomorrow night on the truck and be delivered on 9/5/17”. “No, no, no! I want the refrigerator on the truck and delivered first thing Wednesday morning!” replies my wife. We’ve been living out of a counter height refrigerator for 3 weeks as our current fridge has crapped out. If we had wanted to wait until 9/5/17, we would have stuck with the original order we had with Best Buy (but, cancelled because Lowes said they could deliver the same fridge a weeks sooner!) “Well, ” says the new guy, “we can’t get it on the truck the next morning. It just isn’t done that way.” “Then, find a way to do it. Be part of the solution, instead of part of the problem”, says my bride. “Hold”, says the new guy. “Ma’am, the way to do that is to get manager approval”. “Fine, Then, go ahead and get it” say my wife. Allegedly, this up and coming Mensa candidate does so.
Next, she calls back for the third time to deal with the “price match” issue which, “Mensa” can’t do because it has to be handled by a cashier – he doesn’t offer to transfer her call, he just hangs up. She reaches the cashier. The cashier gets all the information and then puts her on hold for 20minutes… and then hangs up. A few minutes later, Marilyn, (the cashier) calls me to tell me that she’s credited my wife’s card for the “price match” difference. (It was actually my credit card, but, at this point, who cares…) She then goes on to say that she was talking to wife but that my wife HUNG UP ON HER!
In addition to the failed delivery date (and, at this point, I’ll be blown away if they make Wednesday, 8/30/17, the level of frustration is beginning to mount. Lowes employees don’t make promised phone calls to let you know that delivery dates won’t be met, they don’t return phone calls, they hang-up on you, and VERY CLEARLY, THE UPPER MANAGEMENT OF LOWES, DOES NOT, NOT NOT EVER READ THE COMMENTS/COMPLAINTS THAT ARE POSTED ON THEIR OWN WEBSITE!


BTW, I’ve now been on “HOLD” with Corporate Customer Care for 1Hour3minutes!


Bill Santasiero August 23, 2017 at 3:16 pm

Purchased Refrigerator online 06/25/2017 came in damaged on 07/11/2017.using damaged refrigerator while they reorder new. Checked on the status of my order because I received my credit card invoice and still no refrigerator. Was told they no longer made my refrigerator but they would be sending the new replacement number, which when I researched it could not be found.Called corporate they got in touch with store I was told getting the same one I ordered, don’t know why I was told different. Store manager has to much on his plate to talk to me and the appliance manager is very rude an a not truthful. Here it is 08/21/2017 an still don’t have my refrigerator and made my first payment against it. This has been a terrible experience and I am very upset.

Store is 1934 Highway A1A Indian Harbour Beach, Fl. 32937. Order number is 336345607 Item number is 501863 Model number WRF535SMBW, which we were told they did not make any more and that we are going to get WRF535SWHW.

I do not want Jason (appliance manager) calling me, and the store manager has to much on his plate to talk to me. I purchase in 2008 Refrigerator, stove and dishwasher, also in 2009 my washer machine, and last year my kitchen cabinets, from this store. Some of the items need to be replaced again, and I might have to consider purchasing them from somewhere else.

So call corporate and spoke to Josh. Josh call the store and spoke to the service manager Keith and was told we were getting the original model refrigerator we ordered. Someone had Jason called me and he stated that he understands that I am confused. At which time I lost it with Jason since he was the one who told me that I was getting a different refridg. than I ordered. I still cannot get an answer of when I am getting my new refrigerator. Somewhere along the line I was told I should be getting the refrigerator Friday but could not tell me where the fridge is or tracking. Jason threatened to cancel the order. I told him he better not cancel and now I want 20% off

Just received my second Lowes Credit card statement and still don’t have refrigerator


sid colbrook August 21, 2017 at 11:48 am

I was at the local lowes store in clermont and when I went to the cashier to pay for my products, she asked immediately if I would donate to some cause. I said no. She didn’t start my transaction until she got my response. When I said no, it was obvious she didn’t like my answer. When I gave her my lowes card, instead of handing it back to me, she laid it over by the cash register and I almost left it. I felt pressure to make a donation and there were other people around judging me. If you want a contribution, put out a jar for people to decide if they want to contribute or not. Do not make a customer have to say if they are going to contribute or not. I was buying products, not there to make contributions. Make sure the clermont florida management knows that this is unacceptable to customers to be put on the spot. I will go to home depot now because they do not do this type of strong handed collection to some cause and they are right across the street.


Brian August 19, 2017 at 3:52 pm

I have bought around $600.00 worth of 80 lb. sakrete concrete mix at Lowes in St. Clairsville, Ohio and two times I was told they would assist in loading. The first time after 15 mins. passed I had to load it myself and the second time 20 mins. and no help so the third time after 5 mins. some one come out to help and could barely lift the bags so he went inside to try to get some one to run the fork lift but they said they were too busy and it would be a half hour before they could help. Busy beaver has 2 people to assist every time I go there and 1 person on the fork lift at all times. Lowes has poor customer service and I will not be back. This is not the first time for problems at this location. Wheeling WV. store has better customer service. Thank you.


allen campbell August 15, 2017 at 9:53 am

will never do business here again, order a pergola paid for it over the phone ,, never got ordered , carpet installation was a total nightmare, (the installers where great, not lowes installers) very poor customer service. manager never did call me back ever. this place lost my business for good.


Stephen August 12, 2017 at 12:15 pm

I would like to recognize two people who went out of their way to help. Jordan, Manager at the Russellville AR store, and Dan, do not know his position, he is at the Fort Smith AR Store. My son ordered some chairs for his mom for her birthday. He is in Arizona and we are in AR. He had the items set to be picked up at Fort Smith AR Store. We are 30 minutes from the Fort Smith Store. We were visiting the Russellville AR store and asked if we could pick them up there. The individual at customer service said it we would have to go to Fort Smith. I ask to talk with manager, Jordan came out and worked it out so we could get the chairs there. They were outstanding.



Leo K Davis Jr. August 10, 2017 at 3:32 pm

In June 2017 I purchased a stainless steel kitchen sink from Lowes on Bechtle Rd. in Springfield, Oh. The installation of the sink was paid for on 6/26/17. The sink was installed a few days later by 2 men from Home Remedy. The kitchen countertop was damaged during installation of the sink. We have made numerous request that the top be replaced around the sink cabinet. We have made over a dozen calls to try to resolve the situation, but to no avail. I am constantly put on hold because the person on the phone says they need to check the matter. I’ve been on hold for over thirty min sometimes and hung up on a couple of times. I have constantly been lied to and told they would call me back in ten minutes, only to never receive their calls. Is this the way many of your customers who have complaints are treated? I have done business with Lowes for over 20+years and I’ve never had a complaint before. Finally a little over 2 weeks ago a representative from Home Remedy came to check the countertop along with another counter they chipped on the way out when the sink was installed. He said we should hear from Lowes in 2 days. It’s been almost 2 weeks now. We had ask that Home Remedy guys not be sent to do anymore installations in our home, so who did they send but anoth4r representative from there. The last time I called the store I spoke to Scott and he told me I’d hear back from Lowes later that day or by the next day. Scott said he saw our complaint was marked in red, meaning, that we’re at the top of the list to be called. So far no call! This is really ridiculous. Please resolve this situation. Sincerely Leo K. Davis Jr.


Paul August 3, 2017 at 7:29 pm

First part of last December my wife and I went into Lowes’ Store in Orem, UT. She picked out a cordless door bell It was part of her Christmas gift. A couple weeks after Christmas I installed the door bell and button. Later we noticed people were knocking and not ringing the bell. The battery in the button was dead, after replacing it three more times or so I decided something was wrong so the next time I went into Orem I too it in to return or replace. When I talked to the lady (not a very nice lady ) at customer service I was told that because it had been over 90 days I could not return it. I live 70 miles from Orem, UT so we don’t get in there very often, she told me to call the manufacturer she would not do anything for me. I tried several times to call the manufacturer but never could talk to a person. I was so fed up with all of this but I thought I would try to buy a new button. So I bought it & it didn’t work. I finally got hold of the company and gave them my story. They said I would have to return it to the store but they were not much help with the problem. So I tried to return the button only today (9-2-2017). I went to customer service and the young man ignored me and kept reading something for a couple minutes. This in itself was annoying enough, I gave him my receipt and the button with the packaging. He told me that the button had already been returned. I said I had the button in my possession and the receipt that had the item on it. Before I went in I told my son I hoped that this nightmare did not continue but it was. We argued for a minute and I waded the receipt up, pushed the button towards him and threw the receipt at him. (I admit that was wrong) I tried to give him the whole long story from Dec 2016 until now and was told to leave so I did. I will never go to Lowes’ again, Home Depot has much better customer service and return policy. I lost between $60-$70 along with two trips back into Orem and still need to get my wife a present. But I think I will go to Home Depot.


Joshua Murren July 30, 2017 at 11:45 am

I recently purchased some materials to build a fence at my New home in Council Bluffs Iowa. Even though there is not a Lowes here in the town i moved to I was still a loyal customer. I drove across a State line and past several other hardware store because i have had great experience with Lowes in the past. Just because i got out of the military and moved 1300 miles to an area where Lowes was not the biggest game in town did not stop me from continuing my business with them. That is what makes this even harder on me.

Like i said before i ordered all the materials to build a fence at store #1159 located at 7525 Dodge St, Omaha Nebraska on 7/23/17. When i ordered it was explained to me ( by Trent) that both of their CDL drivers were on vacation and the soonest the could deliver was a week out 7/29/17. A little disappointed i accepted that date. So I called my dad and asked if he could move his dates around to help me with the fence. So since he was flying in from Washington State he changed his flight.
On Wed the 26th some one from Lowes called and spoke with my wife and said that they could not make the delivery because the driver was not there. Jennifer explained to them that we had my father flying into help install the fence and we had to have it on the 30th. They told her on the phone they would see about loading the order in a box truck and call her back. That phone call never came. On Saturday morning after not hearing from them she called back. The person she spoke to said we did not have a delivery scheduled and took her information to give to Dan ( the manager over deliveries). At around 530 in the evening on Saturday i asked her if she had heard from Lowes. When she said she had not i got in the car and drove back across state line cirXXXXventing the other hardware stores that i could have taken my business to.

I went to the customer service desk and said that i needed to speak to the store manager. The lady explained to me that he was not there right now and called a department manager (Gary). I explained to him the situation, and he was actually helpful to some degree. He took me to the back to see if my order was even in the store, and the only thing we could find was one of the gates. He then explained most of the items were in stock so they could pull them on delivery date. Then we went back to the customer service desk and he pulled up the notes on my account. The notes stated, they tried to call and no answer so the date was moved to the 8/3/17. Once again i explained to Gary that it is not just me that is being affected by this move. He understood and sent an email to Dan explaining the situation. Before i left i asked Gary what time the store opened and if Dan was working in the morning. His said yes Dan was working at 5 am and the store opened at 7 am. Which was not accurate. I waited an hour outside the store till they really opened at 8.

So Sunday the 30th i once again drove up to Lowes so i could speak to Dan directly. Lets be honest, emails do not always get checked in a timely manner and it is not very personable. Dan seemed to have no concern with my situation and rather than get mad and start arguing i asked for a refund. I explained what good is a load with a bunch of concrete going to do me when i do not know when the next time my father will be able to make the trip from the west coast to Iowa to help me would be. He refunded my money and i will be driving back across state lines to do business elsewhere.

Joshua Murren


Lydia Decker July 27, 2017 at 9:29 am

I purchased a electric grill from Lowe’s and I needed to return the grill, because I received one from my children as a gift. I just opend my bill and it show’s that you charged me $28.15 for return freight. This makes me very unhappy, since I returned the grill to the Lowe store in town. It will be a long time before I order anything from you again.


Sandy July 14, 2017 at 9:12 am

I needed to replace a dishwasher, so I called lowes. I spent about 2 hours on the phone. I would call and be put on hold. So I order the dishwasher on line and I could pick it up at the West Ashley store. Lowes called and said no you need to pick it up at the James Island lowes. I said ok. Went to the James Island store guess what they don’t have it and can’t find any record of it. So I call the manager he was not helpful at all. I had to cancel my order, then call 3rd lowes. They said Yes we have one in stock and you can come by and pick it up. So I went to the Mt. Pleasant lowes. Guess what no record of my oreder and they did not have the dishwasher in stock. call the manger again. Now they tell me to go to a different lowes(4th one) that has one. Not happy but I go, once again they dont have it and no record of it. I canceled my order. I will never buy from Lowes again. The manages and employee where very rude.


Serena Greenhalgh July 12, 2017 at 10:24 am

I don’t even know where to begin. First my husband and I bought a brand new riding mower and had it delivered. It never showed up on the scheduled day, I had to call. It finally arrived but, it didn’t come with the dump cart like it was supposed too. After 3 calls to the local store I was finally able to get it delivered 1.5 weeks later! Now, I ordered a light for our bathroom 4 weeks ago! I kept getting email’s saying it would be delivered next day, then the next day I would get an email saying it would be another week. 2 days ago I got another email saying it would be Aug 17th.. 8 weeks after original order!! So, needless to say I said forget it and wanted to cancel the order. After 4 emails to “customer care” and, 47 min wait on hold with “customer care” I thought the order was canceled. The supervisor was supposed to issue me a $15.00 gift card for my troubles. Still have not received that!! Then I get another email saying that I have to call the local store because they can’t seem to locate the order to cancel it. This has been the WORST ever experience over one light!! I am starting to remodel my house. I will NOT be buying my supplies at LOWES! or using my Lowes credit card ever again. Because, obviously customer service means nothing to you. I should be compensated for all of this!!!


Tim Daylong July 11, 2017 at 5:05 pm

I have run into a snag in applying for a job with your Bastrop Texas store. I filled out several applications on line and then for some reason the account I set up got locked. I have since been unable to get any assistance with unlocking or removing the account from the system so that I can apply again. There are several positions at the store where I would be very beneficial to the store. However I have no way now to apply. I went to the store and was told that the process must begin with the online application and they had no way there to help with that. I contacted the HR department with the number they provided and have had no success with that either. The HR people I spoke with inform me that the HR person at the store is the only one that can help me in this dilemma. I was finally told to just set up a new account and when I go to do it I get caught in a loop asking for the last four digits of my social an date of birth. I am actually quite determined to go to work for your store here in Bastrop so I will continue from every angle I can think of. I would be gratified to get assistance from your end.
Thank you
Tim Daylong


Stephen Manning July 8, 2017 at 7:06 pm

I ordered 14 sheets of 24×96 roofing metal online only to be informed 3 days later they were out of stock, no issue there and when I asked when it might be in I was told its an item they dont stock, question I have why have it online if you have no intentions of stocking it?.
Once again a let down from Lowes………


Lisa Steele July 7, 2017 at 3:44 pm

I began the process of placing a fence installation order in early May 2017. After numerous phone messages, emails went unanswered I finally drove to the New Carrolton store in Maryland and spoke with a salesman who stated my request had not been entered properly. After 3 weeks I finally met with Phillip who explained the process for placing my order. First I would need to have measurements done, installers would come out and re-measure, order would be placed, once the order was in I would receive a call for installation. All I had to do was submit a copy of my plat. I did this and waited, waited, waited and waited more. Finally I contacted the store manager who explained Philip was on vacation and gave me Rachel Walker’s contact information. He phoned while I was there and I call her the next day. Ms. Walker failed to return any of my numerous calls and I finally spoke with Amanda. Amanda was very helpful and informed me that my fencing would not be in until June 29th and I should call Ms. Walker on Friday. Again after numerous messages for Rachel Walker and no return call I went again to the store. I was finally able to reach Rachel who informed me that my fencing would not be arrive until July 13th. This was not acceptable as I have an event planned. She advised me to contact Matt at the store and he could assist me with cancelling my order. She also advised me that it would probably take another 7-10 days after the product arrives before installation could be scheduled. Ms. Walker stated that I could obtain my own permit. At this point I was totally disgusted with this process. I tried contacting the store manager Matt again only to no avail as no one answered the stores phone. I obtained the installers number and called several times a day for 3 days. Finally a woman answered and provided another number for the installer. Again after days of messages I finally spoke with the installer who informed me that he does not work in my area and that he had notified Amanda of this on July 5th. As luck would have it, Rachel called me immediately after I spoke with the installer to inform me that my order had been passed on to the installer and to expect a call in 2 days. I informed her that I had just spoken with the installer and learned he would not be the person installing my fence as it was outside of his area. I asked her how she could not know this information. Her response was she would call me back. Well it’s 2 days later and I’m still waiting on that call. I also tried to reach the corporate offices of Lowes only to be left on hold for 25 minutes. Ms. Walker should seek another form of employment as her customer service sucks!


Ken Ris July 6, 2017 at 11:23 am

I’ve been on hold for over 30 minutes, and I’ve been trying to get information on the new Ring Outdoor cam, and floodlight, that Home Depot, Best Buy, and Amazon are carrying, and Lowe’s is not.
Have sent emails, gone to our local Lowe’s to no avail. I don’t like having a credit card for every store, but I guess I’l get one from Home Depot, and tear up my Lowe’s card. I’ve been a loyal customer of Lowe’s for many years, but no longer. What a shame Lowe’s doesn’t care about customer service anymore, guess they’ll go the way of others that dropped the ball!.
Thanks to Ali at our Shepherdsville, KY store for trying!!!


Linda Black June 29, 2017 at 12:30 pm

I purchased 2 exterior doors from Lowes on May 12, 2017. The doors were custom ordered, we were told the doors would be in on June 2nd. I did not hear from anyone and on June 9th I contacted the store, was told the doors were in. My first question was why wasn’t I contacted by the store or the Installer. The gentlemen of course had no idea why I was not contacted. I asked him when did the doors come in, he said the 2nd. So why did I have to call, someone should have reached out to me. He assured me that he was sending a fax over to the installers. I received a call from Joe(the doorman) as he always addressed himself about a week later to schedule the install for today June 29th..I contacted Joe the day before (Wednesday 06/28) to confirm the time for the next day. Today I received a call from the Installer to say he received a call from the store, informing him another installer would handling my install. He said he was surprised to hear my message because he had removed me from his books, thinking the other company had reached out to me. I informed Joe I had taken the day off to be home for the install, and had not heard from anyone. I immediately contacted the store and spoke with a manager her name was Linear. She checked the computer and stated their files did not show anything different. Joe was the contractor on file to do the install, nothing different. Between the back and forth with the store manager Linear and Joe, I was really upset. I have paid these people in full and not to mention take a day off for work to be home, and now no one knows who is supposed to do the install. Linear the store manager says the corporate Install company were to reach out to me, because what they could find was some glitch in the system. The company that does the measurements is the same company that does the install. Somehow the story I was told is the company that did the measurement was not the same company that Joe worked for. That was their mix up, I had nothing to do with the fax, email or notification and who they were sent out to. I am now at home, missing a day from work , just to hear that someone from Lowes screwed things up. I am very upset about how this whole situation was handled. I feel if I had not reached out to the store on the 9th of June to ask if my doors were in or out to Joe the day before the install, when were they going to reach out to me. I am very upset about how this whole situation was handled. I have made the decision that Lowes will not be handling any other business from me, or anyone else that I come in contact with.



John Sahner June 27, 2017 at 11:02 am

This is to commend the excellent performance of the Lowe’s South Phila. Columbus Blvd. store manager Joe Crescenzo whose intervention was essential for the timely completion of an important project. His professionalism and humanity are qualities I would recommend to friends and associates.


David Evans June 24, 2017 at 2:11 pm

I have applied for over a year for a position in loss protection, human resource, front line management, general employment. This company discriminates against white males in their 60’s that have a law enforcement and retail management background. I have a BS, MBA, and a MBA graduate Human Resource Management Certification. Why not give me a job?


Johnny Rabon July 4, 2017 at 9:05 pm

You probably failed the assessment, if you don’t pass with a “green” (highest scores) all other candidates higher than you get interviewed first. If they find someone they like in the first 3 interviews you’re out!


Larry June 20, 2017 at 6:00 am

A Lowes truck ran into my car and totaled it. Now the company is unwilling to repair or take care of what their truck did to my car. On top of this the manager of the store lied to me that the police officer said it was my fault when this is not what is on the police report at all. This store is trying to get away with having drivers who are unsafe on the road. Lowes is not responding to my calls to even address the matter. I, my family and my business will not be using this store at all.


Deborah Walbeck June 9, 2017 at 7:32 am

I made complaint to Lowe’s Corporate a few weeks ago and instead of hearing from someone in Corporate, I got a call from the Battle Creek store manager, who was the problem along with James, Sales Associate. I guess Lowe’s doesn’t really care about problems. The manager just tried to justify his actions. I’ll take my business elsewhere to a store where Corporate cares.


Alex Smith July 4, 2017 at 9:07 pm

Good luck. No corporate office cares. It’s all about bottom line, your money!


karen June 4, 2017 at 10:15 am

We ordered a hot tub on April 29, 2017, as of today we have had no communication from the vendor, and it is getting old. I have talked to several employees from lowes,I was told several dates. We were suppose to get in on May 27, 2017, It is going to cost more to hire electrician and get some help with putting the hot tub in place, as my son and our electric ian , had to go for 2 weeks for the national guards. I’m so disgusted with this whole thing. Never again will I order from lowes, Employees telling me that it made it to its destination and then call and they said they do not have it. Just so you know I will let people no about my experience with this. I have written several times to the company, with them just passing the problem onto another person. Thank You for nothing. Karen


Thom Greene May 25, 2017 at 5:50 pm

To Whom It May Concern,

On October 7, 2016 my parents (94 and 87 years old) purchased a mower (Troybilt, Model 12ABD3BZ711) at the Collierville Lowes. It was a display model, the only one left. Obviously, that time of year, the mower stayed in storage. This year it has been used 4 times. While mowing the last time, a bolt connecting the left leveling arm to the front axle came off. We took the mower to Lowes to repair the part, thinking they would do the right thing at no cost to us.
The personnel at the Collierville Lowes said it would cost us $125.00 to repair the mower. We should not have to pay anything on basically a brand new mower that is very well maintained.
I went in today, May 25, 2017 4:00 p.m., to speak to the Store Manager, Brad, who was not in. So I spoke with an Assistant Manager, Jimmy. Who informed me they do not handle the repairs but the manufacturer is responsible but Lowes would meet us half way and pay for half of the repair cost. So I said then I will just return it as defective.
His response…there is only a 30 return policy on mowers. THIS IS UNACCEPTABLE!!!
My elderly parents should not have to pay anything for the repair of your product. If you do not and will not stand behind your products I will be very happy to stop doing business with you and go to Home Depot from now on.
I want to be able to tell people about this experience with Lowes and say you know they did the right thing for my parents and absorbed the cost. I want to be able to brag on Facebook, Nextdoor.com and Twitter about how great Lowes customer service is.
Unfortunately, I do not see that happening at this point.
The repairman is suppose to be in the Collerville Lowes tomorrow.
I hope you can help me resolve this issue. Is $125.00 really going to hurt Lowes?

Thank you,
Thom Greene
tpgreene at aol.com


Nicki Jenkins May 25, 2017 at 1:24 pm

My fridge died, lost all my food and have 4 kids at home. Lowes advertises online and I store, if it’s over 349 and in stock they will deliver the next day. The fridge I bought was 600 on sale and in stock and I was told delivery was 3 days out. I asked about their signage and next day delivery. I was told they are shorthanded and have drivers going through background checks to get hired. Not much they can do. I said they why do you keep them up there? It’s misleading and kind of false advertising. It’s why I came here. They said because they have to leave them up because it’s what online says too. I spoke to a manager briefly who said she would call me later that day, never did. I tried to call a manager first this am and have yet to hear back. It’s been hours. I needed my fridge and would have kept shopping around had I known the manager wasn’t going to make this right as she said she was going to.


Nicki Jenkins May 26, 2017 at 1:24 am

Finally talked to a manager after several attempts and he was apologetic, but I am basically SOL. They don’t have the manpower and nothing they can do but get it to me as soon as they can. The signage is a corporate thing so required and they haven’t caught up with it, so it’s the customer that gets screwed. Here’s to living out of coolers for a little while longer. should have gone elsewhere.
Billings, MT


Jared H May 16, 2017 at 2:50 pm

Got my back broken there as an employee 15 years ago this month. Was treated horribly when I returned to work with a 5lb weight restiction and had to wear a backbrace for months upon returning. Lied to me several times and tried to fire me after that due to what they said I was doing when I got back at work. Asked to show me video footage of me doing such things and they said I did not have that right. I persued legal action and they finally said it was not me in the video. WORST WORKPLACE IN AMERICA!!!


Joyce May 24, 2017 at 11:37 am

I agree!!!


Vicki Koniak May 16, 2017 at 12:45 pm

Ordered a bathtub and was assured delivery would be to my upstairs bath. Timing of this was crucial because of plumbers and tile installation. Day of delivery, the Lowes delivery guys said they would only do curbside and no one at Lowes would help. A cast iron tub curbside? Completely screwed up our bath remodel…and I can’t get a Lowes rep to respond to this.


Ginge M May 13, 2017 at 7:00 pm

Can you believe the register’s are/were down on one of the busiest day before Mother’s Day in Wilkesboro, NC?????? I left the merchandise in the isle and just walked out, heard someone state that IT had been out-sourced to India????????? Home Depot, here I come!! My shopping days, which already are minimal, are gone!!!!!!


Mary Deaton May 12, 2017 at 12:55 pm

I learned this morning that the Lowes on Perkins in Memphis tn shoots and kills the birds that get into their store. They do this in the mornings bfore they open. How cruel is this ? What happpens to their babies that are most likely nearby outsude2in a nest. This is cruel. Do anyother Lowes do this.
This practice needs to be stopped


Bryan Trunnell May 6, 2017 at 10:45 am

So my wife ordered a cabinet item number 729172 and got it as a rain check since it was on sale and sold out. She was later contacted that it was no longer available. She got refunded but we really wanted that cabinet. So I called our local lowes in Bloomington IL and talked with someone in plumbing. They did some research and call corporate and said it is coming back and we could order the cabinet. They told me we had to pay in advance to make sure we got the cabinet. No problem at all I said. I order the cabinet and after waiting 2 months for this to come in I get call a yesterday telling me this is no longer carried and wont be coming in at all. Keep in mind we have been remodeling our bathroom for this cabinet! The lady at lowes tells me they can credit the money back to my card but it will take 5-12 days for it show up! Oh heck no that is not ok at all! How can you take my money that same day but not give it back to me the same day!!! She then says well if you come to the store we will give you cash back. Ok at least I can get my money that day! Still super pissed but at least I get it back that day! So I call corporate to vent my frustrations about this. The guy I talked to was no helpful at all. He looked for the cabinet in a 100 mile radius to see about sending it to the store but that was it. He told me he wont check further because it would cost to much to send it from state to state if they had one. EXCUSE ME??? So for lowes customer satisfaction has a price huh? Ok that is good to know for the future! He makes no effort to correct the issue. This cabinet was on sale and he tells me in a week or 2 they will have a new model of the cabinet for sale/order. Well that does me no good if I cant get it at the sale price! No effort to get me a sale price on the new model of it. Just sorry I can’t help you.

So I go to the store to get my money back and they tell me I have to get it back on the card and it would be 2-3 days for it show back up! I am beyond pissed now. You take my money on the spot for the cabinet then I have to wait to get my money back??? Are you kidding me? Can I wait to pay you 2-3 days for items I wish to purchase at your store now? Is that how lowes works now? I am guessing not! I could understand if I bought that cabinet the same day and had to wait for funds and all that electronic crap to go on. I totally get that. But I BOUGHT THAT 2 MONTHS AGO!!! Give me my damn money back on the SPOT! So then I call corporate yet again to vent about the utter s**t show that has been going on. The lady this time was very helpful and is trying to see about getting the cabinet at the discounted price whenever it finally comes back. But even still I have no faith in lowes what so ever! If nothing is done to fix this issue I promise I will never spend another dime in your stores again! I am glad things like this happen so it can help wake people up to the corporate greed that is going so strong in this country! Way to have your customers back! Glad our money and support earns us nothing at all besides sorry we wont stand behind our screw ups!


Louise Wilson May 3, 2017 at 9:20 am

We have been customers of Lowe’s for many years and have spent thousands of dollars there for building supplies. The store in Tuscaloosa Alabama has a major problem with their loading area for contractors and building supply customers! Often this area is inaccessible due to people parking vehicles in loading area and going in to shop or browse. Yesterday, may 2, 2017, was especially bad. Vehicles and loading and shopping carts in entire area. This is extreme poor management! Any employee walking around in there could have walked outside an pushed an empty cart in or out of the way.


Very Unhappy Customer April 28, 2017 at 5:46 pm

Fencing project: estimate and contract signed states $1465.00, got charged $75.00 more without my consent. I contacted local store immediately, was promised a credit back within 72 hours. It took over a month, i finally received yesterday 4/27/17.
We were told once the woods are delivered, project starts very next day ( woods delivered on 4/18/17) contractor states did not have the plat/plot (we provided at the time of the estimate was written). We provided the very next morning, nothing has happened, no one bother to call to let us know what is going. My husband called twice and left messages-no one returned his call. I contacted customer care, finally heard back but not issue unresolved. They admitted that they ordered wrong woods/supplies. Project would have to push back for another week. Meanwhile, we could not access our driveway and garage. HOA and our neighbors are complaining. We asked that the woods to be brought to the backyard or take back to the store and re-delivery when installation is ready several times. Jose (manager) states he would have woods moved to the backyard by today. That did not happened. We continues to receive complaints and HOA fees is being apply.
This is very bad experience and very bad customer service. This would be the last home project would give to LOWES. We would definitely take our business to elsewhere. HORRIBLE! HORRIBLE!

Upset Customer
Woodbridge, VA 22193


Tony Bowling April 18, 2017 at 5:29 pm

The store experience is quite good but ordering on line is a nightmare and close to impossible. This has happened multiple times so I should know better by now.
(Seven separate customer service phone calls each saying sorry and addressing the issue etc. but the item still has not shipped in two weeks. I just called the corporate office — on hold for 40 minutes and then gave up)


Jean Bernhardt April 17, 2017 at 2:02 pm


Over the past 2 years I have purchased and paid over 60,000 on windows, doors, carpet,lighting,other materials, other flooring and remodeled 3 bathrooms. I have spent lots of money. My problem is with my windows and doors. The windows seem to be alright but the sliding glass doors, are leaking and one of the blinds between the glass will not work and has not worked when it was installed. They were installed in September of 2016. I have called and called and called and was told by everyone somebody wouldl can me. NO PHONE CALL.. I went to the store and tried to talk to a manager (Jim Stout) but he just through up his hands over his head and said there was nothing he could do and I needed to call CPO. I told him I have made several calls to your CPO office they told me to go the store, to call Pella (Pella told me to call the store because the door didn’t work when it was installed and they wouldn’t do anything about this problem ) I have called Lowe’s customer care, they said they couldn’t do anything to call CPO and they transferred me to them (three times). They all were very nice and they all promised to have somebody call me. NO CALL
I forgot to say, 2 of the doors are leaking. Just send some body to fix this.

Jean Bernhardt
804-400-XXXXX Cell
804-454-XXXXX Work
Store Chester Virginia


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LINDA L SNYDER March 8, 2017 at 5:38 pm

From the ceiling to the floor joist sister – It is very difficult to process the reality that this bathroom project we purchased 9 months ago has had very few steps with out issue. The ceiling repair that the first installer did – no complaints! The ceiling recessed lighting used for the job are 5″ depth , not 3″ – so they stick up out of the attic floor. We use this attic – it does matter – we had brought our concern about it to the first installer immediately and were told that he would look into it…they still stick up above the attic floor. The lighting fixtures that were removed for the renovation were flush with the floor. One electrical outlet leading to our kitchen was tightened for us while the walls were open – thank you, installer #1, that was a kind gesture. Two other outlets were moved to accommodate the new bathroom plan – no errors there. The removal of our mirrored medicine cabinet and placement on another wall was fairly smooth aside from the small scratch on the top of the mirror.

Our pedestal sink that was moved across the room to an existing water source right under the mirror – that went well with installer #1. While installer #2 was here, we noticed that there is now a chip behind the cold water side of the faucet – we assume it’s from the way he piled tools on any surface available without protection. It appears to be from a phillips screw drill bit. Our toilet was removed during original demo and placed back in it’s original spot and we purchased a new seat. The toilet seat lid is now all scuffed and scratched as installer #2 used it for his tool box and the back of the tank for a power tool station. Since the the toilet placement by installer #1 – as the toilet tank refills after flushing – it now moans, perhaps the water pressure issue? Installer #1 said – “I don’t know why it’s doing that.” In October we, by ourselves, replaced the tank parts thinking maybe they were worn – but it is still happening.

The vinyl flooring install went well…although caulk would make it look finished in some spots, especially around the door frames and threshold…the ceiling above the tile work could use caulking as well. The paint on the walls – looks great, the paint on the trim and doors…not so much as spots were missed. The baseboard heating covers were refreshed with paint before the first installer placed them back in position… they look nice, however, they no longer rest on the floor as the floor is not as thick as it was prior to the renovation. The replaced sub flooring now consists of a single layer of OSB Plywood without any 1/4 inch surface board over it like the original true plywood subfloor that was removed during installer #1’s demo. This new, cheaply constructed sub floor squeaks as we enter the bathroom. Which brings me to the floor joist sister. The joist was to receive a FULL sister… end to end. That is what we purchased – but it was not done. During the initial meeting with Installer #1 and the Lowes designer, prior to the job being priced out we all discussed the need and the process. When we finally were told this job’s total, we questioned the amount. We were told, “this includes Full joist sisters”. Reality: not one full sister was installed by installer #1, however, installer #2 did provide an additional horizontal support under the joists running it in the opposite direction. We have not yet had a building inspector out to examine the work – we are patiently waiting until Lowes declares this renovation finished.

Directly above the joist sisters, is our custom shower. It finally resembles the design Ifirst brought to the Lowes designer – the niche is now properly sized and placed on the correct wall and looks exactly as installer #2 said it would look. Even though installer #2 failed to actually place the finishing stone because the worker said it “was fine as-is”. Thank you installer #3 for the making the finished look a reality! – It now has a quality, professional appearance with one exception… the large chip on the right side of the shelf ledge – complements of installer #2… Good news is – the chip is most visible when actually in the shower facing the niche. The two individual showers – one being mounted high, the other a low handheld – are both now properly placed as we requested from our original plan sketch and both hot and cold water flow – the handheld ON/OFF is a bit tight to turn yet. Installer #2 managed to get it right on the third try. Two evenings in a row as installer #2 left for the day – he said we could shower at home. Two evenings in a row we attempted to turn on the water…NOTHING. Finally, on the third day, in the morning installer #2 corrected his errors and viola – running water! The water pressure, however, has not been returned to the capacity it had before this project commenced,

The flow of the feature tile reassembling a waterfall, looks exactly as imagined… except for the areas of cracking grout…at least installer #2 put a single coat of REDGARD water proofing on the cement board prior to doing the tiling, even though the instructions direct the user to apply 2 coats. Stay with me folks, I know it’s a lot to follow. Just for fun – Imagine being in our home living with this situation. The side walls of the shower with large tiles were to be stacked… Installer #1 had them stacked… Installer #2 was directed to do the same, however, no one stood over him, so he only stacked one portion of the shower before he decided that he “didn’t like the look”, so he staggered the remaining tile subway style… Oh, yes he did! At this point – they will remain that way. We have been most patiently living with this insanity everyday for the past 6 months. Each installer has come through our front door with promise of providing a job well done. Having a sense of humor has helped as this project has taken the path of a comedic skit on Saturday Night Live. We can’t imagine that Lowes had intent to provide this level of service for $23,000.00! Can you? The base of the shower is now level, thanks to installer #2. The stone tile we picked for the shower floor blends so well with the “waterfall” feature tiles that Kyle helped us find. Thank you Kyle, for keeping me from boiling over onto these past two installers… I am tired of begging for resolutions! It is a shame that installer #3 did not wipe away his grout drippings and dust before applying the sealant. Perhaps the grit will wear away in time. At least the sealant was actually applied by installer #3 and not “mixed in with the grout” as installer #2 professed he did…but we know he did not because he left it inside when he made the grout out doors and did not take it into the bathroom during the grouting process.

The linen closet doors that installer #2 installed look great as well , and they do function properly now that installer #3 adjusted the hinges that my husband had to run out to purchase for installer #2 because the installer came unprepared to replace the linen closet doors that installer #1 felt were fit for this $23,000.00 project. The entry door is now replaced for the 3rd time… and it still scuffs as closing, but let me be honest – it is the correct door and the hinges appear professionally done now. The door leading to the basement looks somewhat warped and is not painted on all sides, but it now closes properly, thank you installer #3. The frame work around the doors… well, not so pleasing to gaze upon. The original to the house framing that needed to be slightly extended to accommodate the new threshold, was ripped out and destroyed by installer #2, which he replaced with cheap, unevenly mitered framing. Installer #1 – did not even attempt to adjust the frame work after he changed out the doors and thresholds. Installer #3 having put his own thoughts into correcting the appearance of the mill work… well, this really needs to be seem to appreciate the eyesore that’s been created. And now that darn threshold – ironically the very first thing you see as you enter our $23,000.00 bathroom… It is finally the correct color and the correct width needed to cover the area of carpet that installer #1 cut away… ad then Installer #2 cut away a bit more and removed the tack board before he installed and cracked the 3rd threshold. Then we come to installer #3 – he placed a 5th, $10.56 threshold today…the 4th he took and stained a color he liked, rather than the grey WE chose…anyway today he came back to place the correct color threshold. It fits, it is not cracked, it covers the carpet damage., he stained it grey and then… even though I requested he not do it – he applied polyurethane! My vision of unfinished old barn board is not what I got. We had to purchase these thresholds like many other items out of pocket in addition to the $23,000.00 we paid June 10, 2016 to Lowes because items frequently through out this project were either not ordered for the job, not brought to job by installer, ordered incorrectly, ordered for us without discussion or simply not considered at all. The end cap strip at the top of our basement steps – well, one was removed during the original demo and a door was replaced and new floor installed – but we had to purchase a new step cap on our own and per installer #1 … “you can just tap that in place” … meaning my husband could install it himself? He also suggested that we seal our own shower “in about 30 days” after he “finished” his work – so he kindly, left the sealant for us.

The Arizona Shower Door customer service has called to assure me that the parts needed to replace the damaged glide pole are on order. Hopefully at that time of replacement , the issue with the door will be resolved as it continues to open on it’s own. Our hallway and living room carpets have taken a beating -from this long demo/reno…. the dust created from open doors and working at the front door with either no or insufficient drop cloth coverage is the culprit. Even today, a rainy day and no drop cloths were used. Installers have even come unprepared to vacuum up after themselves – simply unbelievable, right? But certainly witnessed by Kyle. Installer #2 covered our TV twice but never the furniture and we needed to constantly remind him to close our front door. Our oil fueled boiler had to be serviced because on his second day – he opened windows and doors for proper ventilation of course – but failed to lower our heat thermostat and it roared on all day set at 70 causing it to overheat costing us $600.00 to repair. Installer # 2 also dripped paint across the back patio – that’s no big deal, right? He and installer #3 marked the driveway at the front door with dusty looking spray which even after heavy rains is still there.

So, here we are ladies and gentlemen – Well over the twenty three thousand dollars spent for an incomplete, damaged, bathroom with missing parts. We have months of our lives vested into this bathroom renovation. Aggravation and frustration beyond imagination. Sadly, this entire project has been a total calamity of errors. We’ve been treated as though we are the “problem” and have been spoken to as if we need to get over ourselves and accept this calamity of errors as “business as usual” by some of the store employees. Thank you again, Kyle for trying to repair our trust in Lowes. Perhaps the worker that installer #2 sent to our home had a valid point when he said to me “enough is enough already” …. we finally had to ask Kyle to no longer send him as we no longer felt comfortable having him in our home – the final blow came when he told us he checked the water and it was fine – not once but two days in a row – we could not shower! He also said that he was not told what he was to repair or how the shower was designed. I was present and involved with the conversation that Kyle had with the owner of Pro Homes – after all it is my home. We were all in the bathroom as Kyle gave detailed direction and Kyle pointed out each detail to be corrected and Pro Homes owner said, “no problem”…”3 days” -I disagreed on that time line immediately…and voiced it to Kyle. This was in January.

We are so very sorry that the installers failed to provide us with the quality of work Lowes sold us. We were told to expect the best installer when we signed on the dotted line. In all honesty and obviously realistic – this job has not met the quality which we were sold. We paid Lowes $23,000.00 – 9 months ago for a project and service that has been an absolute disappointment from the day we handed a Lowes store employee $23,000.00 and were told that no receipt was available! We purchased this Lowes project that at very most should be “21 business days”, said the Lowes designer, “but we usually finish in 10 business days” she said -“unless the structure exposes problems” she said as she sold us this project! Our home presented none of the hold ups or caused any of the problems. So, who should be held accountable? Lowes received our payment, Lowes repeatedly sent duly noted unqualified craftsmen to our home. Lowes repeatedly asked us to trust the process and we have been repeatedly inconvenienced. Yet we remain co-operative and patient to a fault…We are exhausted! We have allowed this acutely insane project to go on and on and on.Realty – We did not purchase a “Scratch and Dent” sale renovation – but we received one. We paid for a quality Lowes renovation. This project has been an undeniable nightmare for us and certainly not worthy of our $23,000.00 payment.


James Andersen February 6, 2017 at 11:43 am

I have been a Lowes customer for 40 years. I opened a business account 20 years ago. I also did install work for you for many years and often had installer of the year awards.

Yesterday I went to Lowes and tried to purchased my materials, went to the checkout and was told I was over my credit limit. That surprised me because my credit limit was $16,800 and my balance was only $5,604 and my payments were paid up to date.

Because of some family issues, that should be resolved soon, my credit score through experian has gone down. Because of that Lowes Corporate decide to drop my credit limit to $5,800 without warning. Even though my account is in good standing. I was told a letter was sent out and I should receive it soon. Lowes also has my email address and no email was sent.

I called to see if they would raise my credit limit to at least $6500 so I could continue working and my request was denied.

I would be ok with this if it was a personal credit card, but this is a business account. How do you think I would be able to continue to do business with such a small margin in my credit account. I have spent a lot of money at Lowes over the years and I find the way Lowes is treating me to be unacceptable. This is not how you maintain a long standing business relationship.

I intend to pay off my card, close the account, and use other vendors. Having the convenience of Lowes is not worth the poor treatment I am receiving.

Thankfully I have other credit available. Even though other vendors may not be as convenient and may charge more, I will be treated better and be respected.

I also intend to let everyone I can about this situation. Lowes stock must be doing pretty bad for your company to end a long small business relationship this way.


Pat Kindervater January 27, 2017 at 10:46 am

Here is the problem. We purchased your Pleasant Hearth Vent-Free Gas Log Set, Model #VFL-CY24DR from Lowes’s in Chester, VA on November 3, 2015 with the intention of having them installed before Christmas of 2015. We had to wait on our installation because of (1) finances with Christmas being at hand, and (2) our installer could not do the job when we wanted him to. We ended up having someone else to do the installation in October of 2016, almost a year later. The logs worked for 2 or 3 days. This product was very noisy and the remote wouldn’t hold settings. Then, they would not stay lit or turn on at all.

My husband called the manufacturer of the logs and they wouldn’t replace/warranty anything. They kept telling us the problem was on our end, the gas pressure was too high, too low, there was trash in the gas clogging the orifice. We explained to them we have no problems with our water heater or furnace that come off the same line. The tech then said you need to have the pressure tested; we then had a person from our work bring his monometer over and test it .5” of water column right where it should be.

My husband called back they again said it might be just slightly high causing it to not work and the installer did something wrong. My husband asked the tech if it was slightly high that since the gas line comes off the end of the main line after our furnace and water heater that if both of those appliances were running and the pressure should drop enough for the logs to work but they won’t.

Please note, our installer is a Master Plumber/Master Gas Fitter licensed by the state of Virginia. My husband along with the installer and the person who checked the gas pressure are all certified state and ICC PMG inspectors. This was explained to the customer service tech; he still claimed it was on our end. My husband told him: “you’re right it is on our end, the very end of the gas line where the Pleasant Hearth logs are”. The tech admitted that there were problems with this brand/series of logs and offered to sell replacement parts but they had to be sold to a licensed contractor. We informed him that we would not be buying any replacement parts they should be covered under warranty. The tech again stated that since we could not prove that the logs were defective they would not be covered under the warranty, and to take them back to where we purchased them from – Lowe’s.

We continued doing research online and found out that there was a major problem with connections with this brand of logs and most stores had already pulled them from their shelves and were not selling them any longer.

We went down to the Lowe’s in Chester and spoke with the store manager. We were told the 90-day warranty that Lowe’s offered was exhausted and they couldn’t/wouldn’t do anything for us, even if the box hadn’t been opened or installed until October 2016, we were “out of luck”. We asked the manager if they could offset the cost of the parts that would “supposedly” offer a fix to the problem. Lowe’s didn’t try to rectify what should be a simple fix, either by offering to take the logs back, offering us a store credit, something to restore our faith in your store(s).


Kelly Turner January 22, 2017 at 2:28 pm

My husband and I just completed a complete remodel with all our of material, counter tops, cabinets, flooring and appliances purchased at Lowes. At the same time our daughter purchased her first home and we bought some new appliances for her as well. Over 16,000 spent and the most horrible experiences and customer service ever. When we first approached the Hillsboro Ohio store to inquire about cabinets and counter tops, we were told the cabinet salesman was busy, come back the next day, We came back and he while he did take down what we were wanting, informed us he would be on vacation for a week and there was no one else to cover for him. This was ok as , it would be several weeks before we needed them, but we did want to get an idea where we were going with price. The contractor Lowes worked with on the cabinets was terrible. They did not return phone calls in a timely manner at all. It didn’t take too long to get the cabinets but we did not receive the calls and updates we were told to expect. When the actual delivery was to happen, again we were told between 12 and four, so my husband missed a day of work, 3:30 day of delivery, still no call to say they were on their way, I called the company and they said they would check with driver and call back. Lets just say with another call from my husband who was told the same as I and another call from me saying I would stay on the phone until I had an answer. They arrived at 6:30 that evening and about hit my daughter’s car parked in the driveway. Next the counter tops,
the contractor Lowes uses has a 21 business day window from measurement to install.
They came out and measured on Dec 19th first thing in the morning and stated they weren’t that busy and most likely it would not be that long. Well on January 3rd, we decided to call and check on the status, to only be told there was a variance in what the salesman at Lowes at calculated versus the actual measurements. This variance had to be approved by Lowes and it had been sent to Lowes on Dec 19th and again on Dec 21st with no response. So here it is Jan 3 and the counter top had not even been started or anymore follow up on the variance. We called the local store, salesman out sick, told the variance actually went through a Lowes Central Production office first and of course, when we call that number, he is out today. We call the actual contractor back and the receptionist says no one is available manager or otherwise to talk to us , we had to to talk to Lowes. So now it is Jan 4th, our 21 day window is Jan 16th. Called store salesman again and that store manager, could not even understand the manager and salesman did not bother to return my call. Called the Lowes Production office again, voice mail, called the countertop company again and ended up hanging up on the receptionist. Called Lowes Corporate office who the rep was very nice and connected me with a specific person in the Lowes production office who said she would get me some answers and call me within the hour,never heard from her again. I heard from the Production office at the end of the day and he said tell me what is going on, I just lost it and said you have got to be kidding me, he said don’t get attitude with me and then he proceeded to tell me he would get on it and keep me informed until my install was done and then we would discuss the whole experience. He called me two days later and said, the counter top was in process but all the material had not been received. They were expecting it to arrive the beginning of the week and he would keep in touch. The company contacted us and came out on Thursday late of course and installed. The counter top is 3/8 off next to my stove.
I have never heard from the guy at the Lowes Production office since the call mentioned earlier. As far as I am concerned, I will never shop at Lowes again. Very disappointed in the way they do business and the contractors they hire.


Mike January 11, 2017 at 4:59 pm

Your stores in northeast florida really need to check into a contractor they Sub to for windows and doors I know for a fact he’s got a felon installing which I know is against y’all policy since I tI use to be a lowes independent contractor


Patrick Sullivan December 20, 2016 at 6:56 pm

I purchased windows and doors 3 months ago and it has turned into a nightmare. They have all my money but over 20% of the windows have something wrong and still no door.
I am not a contractor but spent of $25K with Lowe’s in 2016. The below cut and paste from email correspondence should shock anyone.

Yes…..the first appointment is 3.5 weeks out? Please get this moved up dramatically.

Note I just received from Milgard………Your service appointment is scheduled: 1/12/2017

Still don’t have a date for the door.

How would the two of you feel about the service Lowes is providing if you were in my shoe’s right now?

I am getting passed frustrated and quickly moving towards pissed off. I spent over $25K at Lowe’s this year. (Check my account at Auburn, Moses Lake, and Wenatchee)

I am about 2 inches away from cancelling the door order and raising all kinds of hell with the main office. Please get this turned around. My expectation is you bump anyone on the schedule before me that has spent less this year and give them the run around I have been getting for the last 6 weeks.

Enough is enough.


—–Original Message—–
From: Guillot, Lee – Lee [mailto:lee.guillot at store.lowes.com]
Sent: December 20, 2016 1:05 PM
To: Pat Sullivan
Subject: RE: PSE Rebate


I sent a service request to Milgard. They should be in contact with you within 48 hrs.
I will also will have the installers look at the issues when they install the other window and door, they maybe able to fix some of the issues.

Is there anything else you need me to work on?

From: Pat Sullivan [bassboy at sullymail.com]
Sent: Monday, December 19, 2016 8:30 PM
To: Guillot, Lee – Lee
Cc: craig.vernon at stores.lowes.com
Subject: RE: PSE Rebate

Forgot one. Number 5.

5.) Downstairs den. Left of the back door and the one that won’t open.

—–Original Message—–
From: Pat Sullivan [mailto:bassboy@sullymail.com]
Sent: December 19, 2016 7:22 PM
To: ‘Guillot, Lee – Lee’
Cc: ‘craig.vernon@stores.lowes.com’
Subject: RE: PSE Rebate

Hi Lee,

1.) Top front big bay window Living Room
2.) SE Living Room corner

3.) Downstairs den NE corner. Window won’t close.

4.) Upstairs first guest bedroom on left. Window in the SW corner.

As you know I work from home so my time is flexible. I am around the next 2 weeks. Really need that window that won’t close fixed ASAP.


Do you have a firm date on the door installation? Craig……you said you would call or email today? We all know the doors are sitting at the store since I saw them with my own eyes and approved the colors. Same as above.
Working from home the next two weeks and was hoping to have my new door with a bow on it before Christmas.


—–Original Message—–
From: Guillot, Lee – Lee [mailto:lee.guillot at store.lowes.com]
Sent: December 19, 2016 2:32 PM
To: Pat Sullivan
Subject: RE: PSE Rebate


I need to send in a service request through Milgard.
Can you explain on each window

1. Where it is installed
2. Where is the problem ( fixed side or opening side) 3. What is going on with window

I need to fill all this information in to send a request


From: Pat Sullivan [bassboy at sullymail.com]
Sent: Friday, December 16, 2016 10:38 PM
To: Guillot, Lee – Lee
Cc: Customer Care
Subject: RE: PSE Rebate

Hi Lee,

Are you working tomorrow? Can we meet around noon at the Auburn store? If your not available I will see if I can talk to who ever is on shift tomorrow. I would imagine all project information will be logged into my online account and a supervisor could help. I really need some answers on my Auburn projects.

We’ve slipped more than “just a little” on promised timelines, getting accurate information on the outstanding orders is much harder now that I have purchased and even paid my bill, and since I was expecting everything to be done (including the front door) before Christmas, “working on it”
needs more explanations.

I need my account number
Still need someone to tell me my account number!!
Is it the number on my contract? Is it my lowes CC number? Is it “my Lowe’s” number.

I need a copy of my contract.
We can scratch this. No one from Lowe’s sent it and I was able to dig up a hard copy.

When will you be out to install that last window?
When will you be out to service the one window that is fogging up?

Update……Looks like I need to schedule a full-on service call. In addition to the last window installation and the window fogging up problem,
I have found another large window that needs to be reset and re-caulked, and a 4TH window that I cannot close. Things are loose and the security
lever does not disengage.

Do you have an ETA yet on the front door project?

This one is starting to get aggravating. I was expecting the door to be installed and completed this week. I haven’t heard a thing since my purchase
two months ago. My wife went down to the store a month ago. Colors of both the door and storm door were confirmed, but no one could
provide information on installation.

Lowe’s has had my $3K+ for the product and the installation job for
over 2 months. I expect Lowe’s to fulfill their part of the contract. I am
not trying to be difficult, but I am seriously thinking about cancelling
the order if you can’t commit to completing the job in the next week or two.

Window Installation was OK…..on a scale of 1 – 10 probably a 6.0/6.5.
Finish up the job and the rating will move up to a 7.0.

The garage door and the installation project was outstanding. We had a small miscommunication on installation dates but I was immediately able to talk to your sub contractor (Rodgers Doors) and work out an acceptable solution that was a win win for all parties. I love the new doors and Rodgers did a stellar job with the installation. Scale of 1 – 10 a solid 9.5.

—–Original Message—–
From: Guillot, Lee – Lee [mailto:lee.guillot at store.lowes.com]
Sent: December 8, 2016 1:15 PM
To: Pat Sullivan
Subject: RE: PSE Rebate

I am working on it.
From: Pat Sullivan [bassboy at sullymail.com]
Sent: Tuesday, December 06, 2016 3:10 PM
To: Guillot, Lee – Lee
Subject: RE: PSE Rebate

HI Lee,

I need my account number

I need a copy of my contract.

When will you be out to install that last window?

When will you be out to service the one window that is fogging up?

Do you have an ETA yet on the front door project?


—–Original Message—–
From: Guillot, Lee – Lee [mailto:lee.guillot at store.lowes.com]
Sent: November 10, 2016 1:39 PM
To: bassboy at sullymail.com
Subject: PSE Rebate

Hi Pat

Here is the PSE window rebate form

1. Fill out your account #
2. Heating source
3. Send with window stickers, which shows U value .30 of better (which all your windows are) 4. Copy of contract, and rebate form 5. Sign and date

You can also go to the PSE window rebate website and fill it out there.

any questions, call or email me



Bonnie December 12, 2016 at 11:33 am

We had the misfortune of ordering a stove from Lowes recently.

Our delivery was scheduled for 10am-noon – they didn’t show up until 3pm.

First thing they did was run over the mailbox – said he’d be back later to fix it – it’s now 10 days and we haven’t seen or heard from him since.

When installing the stove you asked if they were going to make sure it was level – he asked just how level do you want it.

After being on hold for about 20 minutes I finally got the name and phone number for our local District Manager. When we called the store we were told he was unavailable but would call us back. That was 4 days ago – never heard back from him either.


Rick December 6, 2016 at 2:18 pm

Ordered a measure for a 42″ x 96″ Larson Storm door on 9/22/16. The person arrives without calling ahead as I had asked only to terrorize my Pomeranian at the front door while measuring and then returns to install a 2″ x 2″ piece of trim and doesn’t call ahead again! Door arrives on 11/14/16. I get a call from installation: We have your door and need to schedule delivery and install. Ok lets do. And as it turns out he mismeasured to 36″ x 96″. Really?? How does a cabinet carpenter miss that?I ask them to check the dimensions to be sure its right. Lowes discovers it is not 42 x 96. Its 36 x 96 and claims that is how I ordered it. Ok, not…. So after a bunch of bumbling and mumbling the assistant manager realizes it really is a 46″ opening and now we order a new door. I get a call The door missed the truck for the anticipated 11/29/16 delivery. Damn door. Couldn’t get out of bed and get on the truck. Hate when that happens. So all along I ask for a call back to confirm delivery date and organize a quick install. I’m promised it will arrive on the 5th. I call yesterday ask for a call back…No call back. I call today. The door will be here tomorrow. And installation will be on the 15th. That’s really not a very proactive installation date for such a bad experience. I knew I should have gone to Home Depot. But I did get a discount on the door for the problems up to the new door order. But there have been twice the problems since the new order and I am still paying for the (missed) MEASURE?? @ $45.00. I will be contacting corporate when this fiasco is done. I’m sure there will be more excitement to come!! This was supposed to have been done for Thanksgiving!


Michelle November 17, 2016 at 12:02 pm

I cannot understand how this company stays in business! I will definitely invest in Home Depot simply because a company that conducts business as poorly as Lowe’s will not prosper.

I ordered over $3000.00 worth of flooring that I was charged for over a month ago and still have not received because the delivery people will not deliver the product when they say.

This is not the first unpleasant encounter I have had with this company. Same poor service and lack of caring on behalf of employees as last year. I cannot imagine what I was thinking in using them again!!!!!

If I ran my medical practice the way they run this company, my patients would die from lack of care or concern!

From now on, it is Home Depot for any future improvements to any home or office I have.



Robert DeAngelis November 2, 2016 at 10:05 am

This company is the worst. Problems with the installation of my bathroom granite countertops. Order 20″ sink and they cut the Sinks hole way to small. So I complain and they removed them. Have to cut big opening, when they return with the sinks, they only cut the opening another 1/2 inch. Really! So I brought 2 new undermount sinks from Home Depot and gave Lowes the dimensions cutout paper so they can cut the countertops to a much bigger sink. How the granite company won’t cut the new tops, unless I pay for them again. Spoke with the service manager and he saying his hands are tied. So now I’m asking for a refund and payment for the damage to my walls and the plumber who installed my faucets. Do not buy from this company, they are a joke! I will be canceling my credit card and will never shop at Lowes again…


Karina October 21, 2016 at 2:05 am

Why visitors still use to read news papers when in this technological woprld alll is
acdcessible on web?


Charlotte Wheeler October 20, 2016 at 3:21 pm

I bought a dishwasher and want it delivered and installed.The salesman told me I would be contacted this morning to set it up.No one call I called Lowes they gave me the installing company name and number Ive called and a recording says leave a name and number they will call back.They haven’t I’d like to no when it will be done.I called Lowes back and they said the installing company had 48 hours to contact me.If I knew that I would have checked with Home Depot and seen if I could get better service.We have been Lowes customers for years and had good service until now.


Steel Water Tank September 28, 2016 at 9:57 am

Zufaellig bin ich auf eurem Portal gelandet und muss sagen, dass mir diese vom Design und den Informationen richtig gut gefaellt.


WILLIAM KROHMER July 27, 2016 at 6:18 pm



interior design July 26, 2016 at 6:56 am

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know if this ok with you. Thank you!


Vanessa Hamilton July 23, 2016 at 9:43 am

I decided to do some major repairs to my home. I went in to the store and spoke with a sales clerk named Corey. He was wonderful. But from there it went downhill. The Blinds I purchased and had installed took about three weeks to get done. The problem was not with the installer Shaun He was great. The problem feel with the store. The blinds were stock blinds and just needed to be cut. Shaun had to make 3 trips to get them hung due to the store not cutting them or cutting them wrong. The store made it right with a discount but this store has some major problems. I believe when you work with people doing major things to there homes such as blinds, applicances, flooring ect. you need someone in the departments that need to know what they are selling. I have never been a person that spent to much time in Lowes because I have never had the money to do the things I am getting to do with my house. The past two months I have spent major time in this lowes trying to figure out what I wanted for my rooms. I have spoken with MANY employees only to be told “I don’t know or I don’t usually work in this department.” Most of the time they really act like they don’t want to help you. I have searched the store for my guy Corey whom seems to know about most of the departments. He is outstanding and if it weren’t for him I would never do business in this store again. However someone needs to make this store manager aware that the service sucks. The employees lie to people and some are just rude. I have tried to speak to managers only to be pushed off on others. Just this week I called the store and was told I could purchase a dishwasher, sink, faucet, and garbage disposal and have it installed at one time because it would be considered plumbing. I know the cost would be different for both but I wanted it to be done right at the same time because it is connected and I after my problem with the blinds I was just nervous. So I go into the store yesterday and start picking out my products. I go to the applicances and pick out my dishwasher then was told I could not have both installed at least they didn’t know how to do that. I would have to do the dishwasher at that desk then go back to the plumbing department and do the other. I explained I had called and they told me I could do it like that. The two employees said “ I am sorry but we don’t know how to do that.” So they called plumbing and back I went with the product number for the dishwasher because that gentleman said he could do it. Well the gentleman started the order and the dishwasher I wanted was not available anymore. I picked one that was on display. And I actually picked this same dishwasher to purchase a couple of months ago when I bought my dryer. The dryer came and was installed but kept waiting on the dishwasher and when I called a week later they informed me it was never ordered. So I thought I would try again. So he reserched the warehouse and found it no longer avaiable but there would be another model number but it would be middle of August. So back to the dishwashers I go to pick a new one. Well ended up with one for $699. The other one was $400. But I was just wanted to get out of the store so here we go Iwill purchase this one. Go back to find out no the same person can’t install them at the same time. Got to do it in two different times. Ok I guess but who knows if they will be be installed this month or next. I am telling my friends you better know what you are buying and about it before you go into the store because most employees know as much or as little as you. Maybe they need to put a sign up saying if you don’t know neither do we. I was in the flooring and looking for tile and was told I guess that will work on the wall to. Well for that kind of money I need more than a guess.

I am sick to think I finally have the money to do the major repairs and remodleing I am wanting to and can’t get the service I thought Lowes offered.. I must confess we get a military discount for my husbands retirement but is it worth it if you have to make so many trips and phone calls about the same items.

The other issue is the checkouts. Having self checkouts are great but you can’t do the discount at them and thats ok except usually that lane is the only one open so you stand in line forever. The cashier does the best they can but come on. One register is not good anytime.

Thank you for taking the time to read my concerns and anger.

A very UNHAPPY customer.

Vanessa Hamilton

Rock Hill SC 29730


Store Rock Hill SC


Sheila July 6, 2016 at 12:24 pm

I went into the Lowes store on April 12th picked out a door. I was scheduled to have measurements done for $35.00 that was done. I ordered a front custom door paid $1,060 on April 30th, 2016 the door came only to find out that is did not fit due to measure men being measured wrong. I went back to the stir same day. The manager in Milwood said he reorder the door I waited a week no word or response as if the door had been reorderd. I came in saw the manger to complain the door has not been reordered. I had to another two days for the reordered. I was told it will be rushed? Today is July 6th still no door no call I called Lowes no can help me where my money or door HELP?


Zuleica Vasquez October 10, 2016 at 10:27 am

Very similar experience. We ordered a door that was not in stock, PAID for it only to find out 2 months later it was never ordered. In between we would call to check on the ETA and customer service could never give us one. Customer service explained that we never ordered and it was never paid! We were out that money because someone by the name of Dallas in the Oklahoma City Lowes off of I-240 decided to pocket the money. Obvously this is an assumption because with us paying for the door and him not actually putting in the order leads me to believe he put that money in his pocket since looking into in the drawer was balanced that night. Now, still no door! We were told it would be ordered and rushed but we cannot even get an ETA. Worst experience ever!! Door has been paid in full and still no door 4 months later!!


Unhappy customer June 27, 2016 at 2:33 pm

Lowes executives need to be jailed. They cancelled an order that I placed because the item was out of stock.. Lowes still charged my credit card and 7 days later have not refunded. Anyone else with this situation? Class action lawsuit for theft!


Zuleica Vasquez October 10, 2016 at 10:29 am

Very similar experience. We ordered a door months back, paid it in FULL to find out door was never ordered. So here we are paying ONCE again to get the door ordered because no one could explain what happened to the money I gave the cashier! I call theft as well!


r fish May 22, 2016 at 8:30 am

i understand you dont pay enough to retaine good help, but your stores dont even order sh*t till your out! — the store in athens ohio is a total train wreck and no one to answere for it ! chop some heads offf ….


Zuleica Vasquez October 10, 2016 at 10:29 am

I thought it was only in Oklahoma, WORST CUSTOMER SERVICE!


Patricia Port May 19, 2016 at 4:03 pm

I have been a loyal Lowes customer for over 15 years in Snellville/Loganville, GA. My last experience with a carpet install was beyond belief. I have yet to have any follow up by CPO, my Lowe’s store in Loganville, or Kris Darby, the contractor who put in the carpet. And, if someone does call me, I want to speak to someone at the supervisory level or someone who can make a decision. I never talked to the same person at CPO and found this whole experience extremely challenging and frustrating. From ordering the wrong size carpeting; to leaving me with furniture in my family room and bathroom for almost a month; to damaging my closet wall and not telling me; to another contractor coming to repairing the wall, who was only on the job four days, and did a minimal repair job, etc. But the most frustrating part is/was lack of follow up. I was calling to check on when/how we were progressing. And please check my account. I have been doing a major project every year. And I just checked the box to contact me by email. Maybe that way I will be dealing with the same person.


Joey battafuco May 11, 2016 at 10:27 am

This company is a joke they are always giving me a run around two application for a drivers position and no one knows what’s going on. HR is always out of the office they don’t know when she will come back called 8 times and 8 times can’t get in touch with her both stores mount poconos and Bartonsville pa


Jon May 11, 2016 at 10:07 am

Lowes in Fayetteville NC robbed me blind. .but ok.
Now in wisconsin, i went thru a painful process of trying to purchase counters. First..the quote was short from actual cost by 850.00.
Then, it took over a month to get installer in to install. THEN…they didnt finish, installed scuffed counters, cut sink hole way too big, didnt secure them or glue seams. Left me with a non functioning kitchen.
Lowes on Oshkosh said they would get them to fix it. We harrassed installer and finally got a date of today for them to come back….its MAY!
Lowes counter lady nor the manager can do anything, wont offer any kind of refund, wont even say they are sorry. They cant get installer to do the job and by the way, installer didnt show up yet. They said by 8…..
My stove and dishwasher are in the livingroom, sink is in bedroom, half my dishes are in lower level and spare room. We wash dishes in bathtub, cook in microwave.
How long am i supposed to live like this before LOWES does their job amd make this right? Wtf did i pay all that money for? Do you wonder why lowes is 2nd to a better store? I wonder how they are in #2 spot.
Come on lowes, do what i paid you for…its going on 5 months. I was quoted 2 weeks. This horrible experience is the 7th out of 8 major purchases. You dont seem to have any care for your customers as long as you get your money. Make this right. Lowes…oshkosh wi. Counters…email me and i will send pictures….PLEASE…I CANT LIVE LIKE THIS


Debbie Duncan April 29, 2016 at 11:12 am

I bought a Genarc home generator about a year ago and never beened used then when it strated up when it wasn’t needed I called Ed that sold it to me and he told me he would have someone come out and fix it. Well when the electric came out from GES in Bryant, Little Rock which is right behind Lowes he told me I wasn’t getting enough power to my house and need ed to call the power company, I call them and both time they came out there was no problem with the power. On this power line was 2 house and 2 small shops and never had a problem. Well I called Edward at Lowe’s and he sent the electrician back out and changed Voltage settings on the generator and checked for proper operation (which he could had adjusted than) and he also told me that when the home generator was install that Lowe”s did not at that time have a licensed electrician installing it. I am getting bills and phone calls from GES (Generated Energy Solutions)telling me that I owe them $307.93 and I called Edward again and he told me that he would get hold of the main person and have this taken care of which I told him that I didn’t call that electrician and that Edward didn’t tell me I was going to have to pay. I call GES and told them that I didn’t call them and they needed to get Lowe”s to fix it or take me to court. I WILL NOT PAY FOR THIS. These home generators are not cheap. Edward had been called twice from me regarding this and he still hasn’t called me back. I’m I mad H!!! YES. I will not send anybody I know to go there.


Scooter April 28, 2016 at 4:41 pm

I am disabled and saw an opening for a hardware employee on Lowe’s web site. I buy a lot of items from Lowe’s and before I became disabled, worked for Lowe’s. When I went to Lowe’s yesterday and asked an employee if Lowe’s hires disabled workers, she told me “No”. Lowe’s does not hire any person who is disabled and does not even want them to apply for any jobs. Has something changed with Lowe’s since I worked for them before? We had employees that disabled and a lot of them could out sale the able body employees. The disabled employees may not be able to do some of the heavy lifting but their knowledge of the products made up the difference. Can anyone tell me what is up with Lowe’s now since this employee told me Lowe’s does not want people with disabilities applying for jobs at their stores!


Jess Fronk April 21, 2016 at 12:06 am

I will looking for a part-time job at Lowes in Cincinnati. I don’t know the no. but it in western Hamilton county on Harrison ave. I am not complaining about not getting the job, but just the way it was handled. When I did the test I was told that I told by Human Resources Mgr. Missy Doty that I would meet the lumber dept. mgr. ( Bill ) the next day. That day, Bill, talked about the company and told me that he or Missy will call me in two or three day to tell me if I had the job. I called the store four day later to talk to either Missy or Bill and was told they was up in they was call me tomorrow. I called every day since then for a week and half and when to the store and was told they was off. This was first of April and I wouldn’t work for them now. But, I feel they should learn how to handle people and employees.


Milton Fields April 12, 2016 at 4:14 pm

About 4 years ago I built a new home and purchased most of my materials and appliances from Lowes in Columbus, MS. One of the appliances broke down after about three months and I had a vcry difficult time getting Lowes employees to either aid me with warranty service or even provide a contact telephone number without my contacting them multiple times and a great deal of instance. The same appliance, a Bosch washing machine, is having some minor difficulty now and I have yet to receive any assistance with even the identity of a repair service. Local repair service providers have been unable to get Bosch to sell them repair parts and Lowes has yet to provide any assistance whatsoever.
After a great deal of pleading, multiple calls, and long telephone waits, I was able to get a North Carolina telephone number with a comment that this, a warranty provider, probably could provide no assistance either.
I do like shopping with Lowes as I find good and friendy in-store service (except for appliance personnel), good pricing, and excellent selections. Repair service assistance either under warranty or not has been very poor if not non existent.
While I will still shop at Lowes, I will make no further purchases of appliances or large equipment items and I shall warn my friends to this extent as well.


Leslie Leonard March 23, 2016 at 10:48 am

I am deeply disappointed that any time served in the military that ended with a honorable discharge is not recognized but on three days of the year. These people still gave up their lives temporarily for our country. I think that the military discount should be honored for all military veterans not just a select group. I realize that it is only a 10% discount but for a consumer that can mean a lot.


Amy Smith July 4, 2016 at 10:47 pm

Lowe’s gives a military discount of 10% to all veterans or active members of the military 365 days a year. Don’t know where you got your information from.


Mary deal August 9, 2016 at 9:43 am

I too am very disappointedmy husband a veteran of World War II was disabled and unable to travel to store the previous manager I had no problem with he had met my husband and you his condition had it on file in-store that I was his wife and always honored my discount of 10% for veterans in past few years a new manager came aboard we were prepared to put a large addition on a house that just being one experience and she would not honor the discount when I told her the total amount of supplies I would need discontinued on many visit to Lowe’s I am presently in the process of reporting this and going to whatever extent I need to to resolve myself and my daughter have restored a total of 5 houses over the last many years using Lowe’s have spent thousands of dollars a very disappointed customer may I add in researching the history


Mary deal August 9, 2016 at 9:48 am

continued in researching the history of Lowe’s it is with my understanding carl Buchanwas present owner in the forties who later passed away and he was a World War 2 veteran I wonder how many other veterans have not been honored is Lowe’s advertises 10 states 10% discount veterans


Alan Malley February 22, 2016 at 8:20 pm

I signed a contract with Lowes at 13191 W. McDowell Road in Goodyear, AZ to replace my garage door on Jan 21, 2016. The guy came out and measured on Jan 27th. He said someone should call within a week to set up a date to install the new door. After two weeks I called the store and the lady said the guy that coordinates the install would call me back that day. 3 days later I called and was told he would call me the next day. After 5 more calls I called and talked to an Assistant Store Manger last Thursday. He said someone would call me Friday or Saturday and he would get back to me at the latest by Monday. Still no call. What terrible customer service.


doesn't matter January 7, 2016 at 8:09 pm

I work at Lowe’s and hate it and it wouldn’t even be that bad if they would just do the following.
1.The muzak sucks big time,as soon as I get in the store in the morning you hear this god awful music that can’t even be considered music that only people with low I.Q.s like.You always have it on pop and hotfm.These are the worst.Is it so hard to play classic rock or 80’s and before or even classical.I mean are you guys in bed with Viacom or something the creators of such lame channels as mtv,bet,vh1 and every garbage channel out there.Please stop making me depressed.
2.The red vests,there’s nothing like having a target on you to make irritated and annoyed.The customers constantly bother you because they leave there brains in the parking lot.I know when I go some where I don’t ask people where stuff is I use common sense and look for it.These vests have got to go or change the color how about green.
3.Controlling the air conditioning and heat from another state when the climate down here is different then what it is there is f***ing stupid.In store control of heating and air should go to the store manager.
4.The call buttons are the absolute most f***ing annoying thing in the world.Nobody uses Aol.com email anymore so why the f*** do we have to listen to some annoying voice over the pa every day.
5.Put the number of the aisles near eye level and actually put most of whats on each aisle listed like they do in the grocery store.Nobody looks up and apparently where I’m at nobody knows how to read.Constantly being asked where is this and wheres that is so f***ing annoying.Also how about putting a computer or map at the front exits that tells wheres things are.
That’s all I can think of right now not that it matters.If I ran this company I would change so much and make where it didn’t have to be so agonizing and never ending. I am an employee with a brain and anything I say will not change things that I request to be changed.Thanks for nothing.
Sincerely irritated angry employee


desiree sinclair January 5, 2016 at 10:45 am



P Human. March 3, 2016 at 9:31 pm

What you want a call because someone almost hit you? Send me a check, I almost won the lottery.


Mary January 3, 2016 at 10:55 pm

My mother purchased at store #2535 the following stove on December 18, 2015, she purchased a black range 278032 blk5559bp 36″ gas range, in the amount of $1,087.62 on December 27, 2015, it was delivered at the time my mom decided that is not the one she wanted and they should take it back. They told her to use it and call the store if she still didn’t want to keep the stove. On January 2, 2016, my mother and son both went to Lowes to explain that she didn’t want the stove but another one that was there and would pay the $100 difference for the stove. She was informed that she would have to pay for the newer one in full and would only get the credit on the other stove once it was delivered. First and foremost my my mother is a senior on a fixed income how do they expect her to come up with another $1,000 for a another stove. Today they picked up the stove and the gentlemen who picked up question where the replacement stove was didn’t want to leave her without a stove. She explained the situation all he could do is shake his head. Now she is sitting without stove and we have to get credited the amount.


Chelsea Guhl January 1, 2016 at 12:47 pm

My hug and and I went to lowes after having measurements made for blinds through their contractor. That evening we recieved a call from Holly in blinds that we needed to come in and select the blinds we need. We showed up an hour and s half after reviewing the call. Holly was not their. We told another associate what blinds we wanted and she said she would pull the blinds and write down item numbers for an estimation. I came in the following morning to a very unwelcoming and unfriendly Holly who was complaining and just downright rude. She was so upset that I was asking about the order that she walked over to the flooring department and complained to that associate. I was astonished at the lack of costumer service I recieved from this associate. We are now considering canceling g the order.


Timothy Shealy December 31, 2015 at 12:39 pm

Greetings: On December 23, 2015 I purchased in Lexington, S.C. a Samsung Washing Machine and then on the Irmo store to purchase a matching dryer. On December 27, I installed the new washer. My wife commenced to wash clothes. When it got to the Rinse cycle, the machine wanted to “dance” out the door. Removed all wet clothing and tried a dry cycle. Again, it wanted to dance out the door. Something is wrong with the balancing system. I purchased an extended warranty on both units. I called Lowes, 1-888-775-6937 and reported the issue. The lady set up an appointment for December 30, 2015 from 1 to 5. She said that Golden In Home Services would be coming. I received an email from Lowes confirming the service c all. After waiting all afternoon, no one showed and still have seen anyone nor has anyone called. I made calls to Golden only to get recordings. I once again called Lowes and talked to Jessica this time,. Told her my problem. She promptly apologized for the inconvenience. She told me the next available time for service would be late next week around January 6 or 7. I told her that was unacceptable. I wish my defective unit to be picked up and also a new one replaced. She advised that someone would call me from the Lexington store. An hour later, Ashley from Lexington Lowes called me. She was apologetic after hearing what had happened. She scheduled a Saturday afternoon 1-4, January 2, 2016 for a new replacement unit and pick up defective. I’ve paid for warranty with NO SERVICE,. And still no one from Golden has even called to apologize for any inconvenience. Now we have been going to the local laundramats to do our washing. Someone needs to address this LOWES CUSTOMER SERVICE. Yes, I’m teed off. Thank you. Tim Shealy, Irmo, S.C. 29063 803-920-XXXXX


Heidi Dugan January 6, 2016 at 7:54 pm

I am having the exact problem with a Samsung washer I purchased October 2012 with the 4 year warranty. We have had nothing but problems with this product including a water pump that was recalled and flooded our laundry room (which was replaced with zip ties instead of bolts). Now…..the d— thing won’t spin out the clothes; it gets to the spin cycle and keeps repeating itself and then banging like it is going to fall apart. Our water bill has doubled due to the ridiculous water needed to wash just one load of clothes. Three different service companies have made visits to our home and I’m sooo sick of it! It seems like nobody knows how to fix the thing and I’m out of patience and time. I want the washing machine replaced and they keep saying that it doesn’t fall into the criteria for a new one yet. DO NOT EVER BUY A SAMSUNG WASHER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Yes, I’m teed off also. Philipsburg, PA 16866

Heidi Dugan, RDH


Missy Latham January 18, 2016 at 1:04 pm

Our Samsung washer is completely broken after three years use. The repairman is recommending Lowes replace this washer. We still have not heard from Lowes. I seriously regret ever buying an appliance from them.


John February 29, 2016 at 10:02 am

Why would Lowe’s replace your washer? It’s 3 years old. Did you purchase a product replacement contract? Samsung made the crummy machine that broke, why are you not calling them? Why would you go to the store? So if my Chevrolet breaks after 3 years, I should expect General Motors to give me a new vehicle? What world are you living in? I am a Lowe’s shopper and would be happy if idiots like you would not be in the same store as me, go shop elsewhere, they will tell you the same thing!


Tony April 17, 2016 at 9:21 pm

Sir. You are a CAD! What a Douche Bag!

Karen Roche December 4, 2015 at 8:51 pm

I bought a refrigerator on Black Friday on Novrmbrr 27th said they would deliver the next day the guy from the appliance department called said the fridge was damaged would get one from the distribution center then on Monday they said they can’t get anything delivered from the distribution center because they are in the process of moving to a new store but they would look around for another fridge they called said they found one and delivered it Wefnesday the ice maker didn’t work so lowe’s sent a guy out to fix it and he said this fridge is damaged and the compressor is weak seems they delivered the damaged fridge we have been on the phone with Lowe’s since 1:30 today they said they would deliver us a new fridge it is now 8:48 pm and they still have not delivered the fridge they keep saying they are waiting on the truck to come back to the store to pick up and we are still waiting


Kenneth Teasley December 4, 2015 at 9:35 am

I have ordered carpet and vinyl for one of my rental homes. Lowe’s said they had to come and take measurement and will call within 24 hours.On Nov 30, 2015 two days I have not receive any calls so I call the store at camp creek in Atlanta Ga. On the 3 of Dec. I talk with the manager, he started he would call me back. No call back from no Lowe’s employment. Here it is Dec 4, 2015. No call. I just wanted to buy some flooring for my home. I feel as if Lowe’s don’t want to do business with me. Why I don’t knowu


Griffin Anthony Glaze December 3, 2015 at 11:21 am

Hi Lowes Corporate office this is Griffin Anthony Glaze I would like a Coupon for Remodeling Crawlspace?


mercedez ramirez November 18, 2015 at 5:48 pm

Well. All these complaints are nothing compared to how the female workers at lowes in the west side of El Pado texas are. Anytime a pretty girl or American girl or white girl gets in there line or asks for something they turn there face the other way or say they don’t know. And they flirt with ur man. They flirt with every man. If there going to act like prostitutes I think the lowest line of work is not where they need to be. And they she be on the street hooking for there money since there so many crazy. They can get more attention this way ugly or pretty. The girl worker at lowes even slapped my husbands ass thinking she was playing around with him
And then gave him her number on the receipt wright in front of me. Of course were on the Juarez border. So I guess this is what u people shall expect from this lowes. Beware of ur men from this Lowes ladies. Also the females there are very disrespectful and unique educated. There managers do not vouch for the customer no matter how any complaints u tell them
The male worker are always on the female employee there.


Jeff Gibbs November 18, 2015 at 5:14 pm

November 18, 2015
I bought a Whirlpool Model WRF990SLAM00 Refrigerator SN K32419284 In April 2014 from Lowes for $2051. On September 23rd, 2015 the refrigerator started making strange noises and subsequently the ice maker and the freezer stopped working. I called Whirlpool service line, purchased a extended warranty plan and they sent a technician from Schofield Appliance out to check the appliance on October 1 . The technician said I needed a new main control board. October 26th , I was told that the main control board required was no longer available and that the assurance dept. would return my fee. After an hour on the phone with the scheduling department, I was told that a part did exist. I was given the new part number and that I should recall the assurance dept. When I did, I was told that the new part really was not appropriate and there was nothing that could be done to repair the refrigerator and they would return the money I paid for the service contract. I recalled customer service and spoke with Shurow. She worked with the Service Department to identify the appropriate part and have it ordered. Whirlpool promised to return my money but I have not received it to date.
Also on October 26th, I contacted Lowes of Tifton and spoke with Levonia. She said I really should be working with Lowes Service Advantage and that she would contact them for me and call me back. I waited 24 hours and called her back. She was not available. (she did call back late on the 27th. . I had moved on by then.).
Meanwhile I called Lowes Service Advantage myself and talked with Julia. She had no record of a service request but did create one. She arranged for Schofield to make a service call on October 2nd. ( Lowes claims that October 2nd is the first contact, but that is incorrect. ) This was not necessary as Schofield already knew the problem and what parts to order. On October 30th Schofield called and said they were waiting on Lowes to approve the purchase as it exceeded their allowed limit. I Called Lowes Service Advantage again and was told there was no request for special permission to purchase the part. They did call Schofield and I was informed by Schofield that the part was ordered.
Schofield is hard to contact, so on November 9th, I called Lowes Service Advantage again and talked to Chris. She had no new information so I asked that she email me a copy of the service agreement. After 3 attempts she was able to attached the correct version to an email and send it to me. She offered to send a loaner freezer out, but at that time I said it would not be necessary.
On Sunday, November 15th the refrigerator stopped completely. I called Lowes Service Advantage at 8 am on November 16th. I initially talked with Kaleaha, But immediately asked to talk to a supervisor. I got Billy. He promised to check on the parts availability , saying it would take 3 to 5 days. I asked for a loaner refrigerator and was told none were available. . I tried to call Schofield 3 straight days but could not get anyone to answer. If I can’t reach them and they are not returning my calls, I don’t believe they are talking to Lowes Service Advantage either.
Not hearing anything, but being rightfully impatient, I called Lowes Service Advantage again on the afternoon of November 18th and spoke with Supervisor Christian. She told me she would have the specialist assigned to research the case contact me. I asked for the name and address of their agent for service in Georgia. She told me I could request that info in writing.
This has been going on since September 23rd. That’s 57 days or 11+ of 3 to 5 days of checking on things.
This is the worst case of Customer Service I have ever seen. I cannot get past the front line of Lowes Service Advantage and no one cares.
This is unfair and Lowes needs to do more.


Debbie wilson November 18, 2015 at 1:08 pm

Why if your a single older woman. With no tape measure on your hip or dressed in painters pants you get absolutely no help at all!?
This is my second home I bought. My first was 8 yr ago custom built by my gc. Brother but me doing leg work and picking myself what I wanted for my home. After weeks of being ignored. I start bringing my blueprints with me and told them they were incrimadading! Why I chose lowes again for my second home improvements I’ll never know! Install is the worst! Bought Samsung washer and dryer fans lights and have a 15 percent off entire purchase. Cashier looks and inspects it while 4 people r behind me and she says WHY THIS IS A HOME DEPOT COUPON MAM. Little did I know until a week later I was at hd and they told me lowes should of honored their coupon as they usually do as the same Home Depot honors theirs! Don’t think I’ll be getting a refund though. But I will call and tell them come back and get the w.d. That was not installed correctly and had to call plumber !


C.Small November 15, 2015 at 12:08 pm

On September 26, 2015 my wife and I visited the Lowes 2nd Ave Brooklyn, NY store to investigate the possibility of remodeling our 60 square foot bathroom before the Thanksgiving holiday. We met with Christine Sodden who claimed that she is the entity in charge of the Project Specialist Interior (PSI) unit at that branch and that she would be our project coordinator. We paid $91.00 to have Christine and a contractor to visit our home, discuss our needs and take detailed measurement in order to complete a scope of work and job quote. The following weekend both Christine and the contractor Michael met at our home where we discussed design ideas and timeline. A few days past, we had not heard from Christine and happen to run into her in a supermarket where she stated that she would call us the following day and that she has a good quote we would like from the contractor. The next day I went into the store and met with Christine and her assistant Nasally where Christine quoted me a price of $17,000.00. Not having purchased any materials yet, I asked if that was all labor, she said yes. I told her that $17,000.00 was too high, way more than I expected, that I have a child in college and am not looking to spend that kind of money, labor only especially. She asked what I was expecting, I stated in the neighborhood of $10-12,000.00, especially considering the size of the bathroom. Christine stated that she would speak with the contractor to see if they could come back with a better number. Within a week time span she contacted me with quotes of $15,108, then $11,900.00 which I accepted. My wife and I went into the store and wound up signing a contract for $12,352.64 for forgotten plumbing work. We then walked with Christine to show her the vanity we selected and pick out other items like toilet, sink and countertop. Christine left us with Irshad who ordered the vanity in a color referred to as Kona (espresso), a sink and toilet. We then returned to Christine, to select a countertop for vanity and finalize the executed contract and purchases with an 84 months financed payment plan. In the mean time I purchased $6,000.00 in materials, the following weeks working with Lowe’s were complete disasters from vanity cabinetry being ordered the wrong color, other scope items with lead time not ordered, work commencement dates never confirmed, a host of unreturned phone messages, a coordinator gone MIA and who maintains an arsenal of ” I didn’t know” excuses when ever asked why or how come something is completely screw-up. Lastly, after Christine the coordinator going MIA, unanswered messages, visiting the store speaking with Install Department personnel, the Install Department manager Javier, approximately one month after signing the contract at $12,352.64, I finally contacted Christine to confirm a start date if possible for a completion of work before the Thanksgiving holiday, I’m told that she forgot to include demolition removal cost in the amount of $4,700.00… I exploded; again she doesn’t know what happened. I call the install manager Javier and setup a meeting to discuss this new issue on top of all the other issues previously discussed with him that remain unsolved. At that meeting I show Javier the scope of work, my executed contract, the original contract amount, the date in which this agreement was formed and review the incompetent incidents and unprofessional services I am receiving. In addition, Lowes has the nerve to commence billing me for service and materials I have yet to receive. Javier copied my contract doXXXXents and informed me that he would have the install manager Kimberly meet with Christine, then contact me to set up a meeting. At that meeting, Christine was late more than a half hour late; I ask to review the quote I was told Christine had prepared for the meet. The doXXXXent was a revised scope of work dated November 12, 2015, with ten additional added items, that not only conflicted with the original scope of work pursuant to the signed contract, but within the body of the revised doXXXXent and totaling $15,625.52, smh… When Christine finally arrived, the meeting was a complete waste of time, full of “I don’t knows” a review of new conflicting issues due to the revised scope of work and an apology by Kimberly the install manager, who stated that they needed time to review Christine’s revise scope items and cost. She also stated that she would take the issue up with another manager slated to return from vacation. My wife and my time and efforts have been completed wasted; we have requested a new coordinator, that did not happen and we are continuously subject to the same incompetence, we feel intellectually insulted and unprofessionally treated for more than one month. The amazing part of our Lowes home improvement experience is that, in-store management recognizes the incompetence and continues to subject my wife and to it. I am now pleading to a higher authority with higher intelligence??? Before taking matters outside of Loews..


Debbie wilson November 18, 2015 at 12:52 pm

Do I ever have sympathy for you! I just bout a house and purchased. Washer and dryer and install . Had my new home owner coupon of 15 percent off and cashier says after inspecting it for 5 min that it was a Home Depot coupon making me feel like a idiot.
Later that week at Home Depot they told me they honor lowes coupon and lowes honors theirs.
Anyway. The installers hook up washer and dryer scratching floors and new painted walls . Hooks up hoses and says water is spraying out of spicket when he put hose on. Nothing he could do and I need to call plumber! Plumber came and said it was just a loose packing nut from where lowes tighten hose to hard. Plumber says he should of known it was lowes cause they don’t know what they r doing! That cost me another hundred.
And btw why would “two expert lowes installers come deliver in a budget rental truck


MA November 12, 2015 at 7:46 am

My oven will not hold temp. I called for service. They set up a time for yesterday and they did not show. They did not call to tell me that they were not coming or when they could reschedule. I called and was informed that they could not come until Nov 23. That is 2 weeks away and I will be without an oven.
If they can or cannot fix it on the 23 I will be without an oven on Thanksgiving
The service for Lowe’s stinks.
I will probably never buy an appliance from them again.
I have registered a complaint everyplace I know to.
I have the extended warranty so?


Debbie wilson November 18, 2015 at 12:54 pm

Same boat as you!
So glad I didn’t buy my floors there!
I hate stupid people. And lazy people cutting corners. And liars who never own up


Tony lynch November 10, 2015 at 9:33 pm

Got new shingles at Lowes in forest city they leak no help Reid Mckenzie or Clarissa


Robert Stamos November 9, 2015 at 4:48 pm

I asked for black paint and they gave me white. If that’s not racist I don’t know what is………………………………………


Debbie wilson November 18, 2015 at 12:55 pm

Lol no that’s pure stupidity


angela shell November 6, 2015 at 7:12 am

You guys just fired me on sunday didnt care about my family or me I work at lowes portland maine at portland store it sarted with marry at scarobrough store she didnt like me at all I tryed to move up at lowes but u have to in a circle I didnt fit I been in management 15 year it didnt matter so transfer to portland store at first dana was very nice they let alot of things go u get what I mean they made it look like they were going to make me a manager it was a lie after that they started to harassme telling me that I was harassing customers that was a lie a couple of incidents happen I was involved of a blame me my husband call me on my cell phone I picked it up and I got fired I told them he’s handicapped he tried to call the store and then never picked up or gave me the phone call what is supposed to do tell me and then an incident happened with the customer and it wasn’t even about me and they fired me they said that you guys said let me go I gave you 9 years of my life and then you fire me and you don’t even care the reason why lowes has bad customer service is it because it starts at the top no one cares we should be the ones that inspire our managers and do good jobs I tried every day I did everything you want me to do and you fire me and treat me like I don’t exist close to me filled me you didn’t even ask me you didn’t even hear me to interview me and see what really happens you didn’t even care about me everything they did to me was a lie but who will believe me we have a charge fighting with the store manager and the SMS and the managers who has the regular employees back you guys don’t have the regular employees back what makes a great company good employees I can’t help that married from Scarborough Maine hates me I can’t help the Dana didn’t like me I can’t help that Teresa didn’t like me I can’t help it in the store manager didn’t like me I can’t help that Gretchen didn’t like me just because I was smart and I was capable of doing the job and it felt threatened because I can do their job I’ve been a store manager for 6 years you have no idea how many people be on the phone play around hug kiss horse around eight foot 8 foot on the floor lie steal it all inside your store think about it that’s for has one great worker his name is Chapman and shopping and see and be a fly on the wall here see all the stuff they do when he’s not around they choose sides if you’re not part of the circle you will get fired look what happened to me Teresa don’t do nothing during the fitting room talking to Gretchen about everybody and gossiping the lies Lowes will never be better than Home Depot and Lowes fix its management thank you for destroying my life I will let everybody know the hollows really is and never to work there have a blessed day


sam July 3, 2017 at 9:58 am

You should start by having someone proofread your work. You don’t use any punctuation, your spelling and word usage indicate that you are barely functionally literate. That could be much of your problem!


Cole November 5, 2015 at 7:56 pm

today November 4 I went to the Lowes located in columbus ga. Overall it was no where close to a good experience. It all started this morning when I called to see if they had plenty of the item I wanted. I needed over 100 concrete landscaping blocks. It took me 3 times calling for someone to finally answere. When someone answered they put me on hold to go find someone to help me. After 5 minutes a man in gardening finally answered. I told him what and how many I needed to make sure they had enough before I drove out there since its a 45 min drive and even provided him a item # that my wife had gotten me yesterday. He was very rude and kept interrupting me as I was trying to explain it all. His answere was yea we might have 100. So I asked if there was anyway he could look up or call the opelika lowes incase I needed some more and his response was ” no I don’t have a computer around me and don’t have time to get to one you’ll have to call yourself. ” I was shocked by this response. When I got off work I drove up there to get the blocks. When I got to the garden section there was 2 male employees siting there talking to each other. I grabbed a cart and carried on to the blocks. I sat there and loaded up 120 3.5x 8.2 blocks that weight roughly 6 or so pounds each as they sat over there watching me continuing with there conversation. After loading all up by myself I tried pulling it to the register but because there was a slope in the section I couldn’t pull it. I then walked past them to get a different type of cart and transferred all 120 by myself yet again as they watched. NOT the first time was I asked ” do you need help with this”. I then pulled the cart to the register “walking right past one of the employees that I was talking about”, paid and made my way to my truck. I transferred all 120 blocks onto the back of my truck. My truck has a 6″ lift kit and big tires so I had to load 20 then climb up in the back move them and climb back down over and over. I did all this by myself while watching the employee carry a few hanging baskets to car for a attractive female. Which didn’t suprise me at all. I’m not usually one to complain about stuff but this whole experience was rediclous. NOT one time through all this was I asked can I help you, do you need assistance or anything. I spent $178 and didn’t even get a simple how are you doing today. I don’t really expect anything to come out of all this but figured yall should know


allen nolan November 5, 2015 at 7:42 pm

Customer service at store number 1842 is terrible. We called the store to check on microwave we bought and first was hung up on. We called back and was transferred to areas that did not have anything to do with microwaves. We then ask for manager and they never came to phone, we then hung up from local store and called corporate, lowe’s. Very disapointed in your service
A customer in Jacksonville florida


Eric Herrman November 2, 2015 at 5:05 pm

Horrible lowes experience. Seems they can’t cut my shelves as they feel I’m a manufacturer instead of a homeowner!! Absolutely refused !! I showed them pictures where they go and the unites they go in but even Abe the manager at store 2583 claims I’m manufacturing ?? I’m there in a little RAV4 car but he says this is his policy !! Just bought this home in Palm desert Ca. so I go to Home Depot 1/2 mile away and the cut everything I want and I’m done !! Do it yourself store !! What crap and discourteous service !! I would think it a one off but after talking to management I’m sure it isn’t !! If I don’t get a call back on this in three days I will spread it as far and wide as it can go !! I’m retired and don’t need to be treated this way !!


Disgusted October 26, 2015 at 1:34 pm

Me an my boyfriend walked into lowes like we did all the time to pick up things for work and home but this summer day we walk in looking for things to paint with an paint plus a few mis things when I NOW MIND U I AM BLACK AND MY BOYFRIEND IS WHITE!! Walked up to the paint center and ask the man sitting there for a grey paint he with a snotty attitude tells me to go pick a grey so I did and I go back to the same man who then acts like he can’t see me hear me nothing he keeps typing away on his screen and walks around the counter to go ask a older white man who had not ask for help AT ALL if he needed help all while I’m standing there he never said one word to me he kept helping the old white man an so I picked up my phone an started to record him I know he saw me but he didn’t care he went to find something for the old guy behind the counter where he just ran all into me I say that cause there was connection he ran into an over me to help the white guy and not one time did he say one word to me an later find out that he is a manager there he can say what he wants and lowes can try to act like this is not a problem like I can read they do but I have it on record and I said something to a couple people that worked there but all they can say was sorry so i can’t say lowes will ever get my money again nothing that they can say can change the fact that I was humiliated an mis treated that day I got made to feel like I was below the white man that didn’t need help then a lil mixed girl try to sell me the paint but f that why I gotta be second an wait till the little mixed girl got done doing what she was doing cause the MANAGER has a thing with blacks who is doing nothing till he saw a way away from me not to mention the lack of respect he had for me when he ran over me and didn’t say a word to help a white man BUT I GUESS THATS HOW LOWES TREATS ITS BLACK CUSTOMERS CAUSE IF HE FELT THAT COMFORTABLE BEING BLATANTLY RACSIST IN THE OPEN I HATE TO SEE HOW THEY TREAT THERE BLACK EMPLOEES


benny October 16, 2015 at 8:55 am

recently had the most disturbing encounter at your Bethlehem, Pa Lowes while dealing with Kieth in the lawn and garden department. He was unable to meet my needs and help me so I had requested another manager but was told by Kieth that Bobby was tied up with more important matters and unavailable to help customers. He then continued with bad mouthing Mr. Eberhardt in a lousy attempt to make himself look more important. If employees talking poorly about other employees is your standard practice and a way of not taking care of customers, then I want no further business with Lowes. I will go elsewhere from now on to avoid dealing with unprofessional people like keith.


Jonathan Gates October 15, 2015 at 10:16 pm

Looking for a hero. Please forward this plea of help to whoever U can.Work for Lowe’s 2409. Got hurt at work and because of Sedgwick playing games my 7 yr old daughter, wife and I R close to being homeless. I started for Lowe’s over a year ago and quickly was promoted to full time. Please be our hero or resend this message. Anything at this point will help.
Thank U.
Jonathan Gates


John Langley October 13, 2015 at 7:53 pm

I am in the process of doing a total remodel for American Home Design and Construction Co LLC.

I have always enjoyed shopping a Lowe’s because it is always clean, and I get asked often if I need any help. However, on two occasions I wanted to go through the pro-desk, and tried to do so at your store in Shawnee, Ok. But after waiting at the desk to place a large order I found myself in the midst of a strange cirXXXXstance. There were three people behind the counter, but never once did we get acknowledged. So out of frustration we left and I told my partner I would just go to a store that wanted my business. So I went to the I-40 and Shields location this morning and gave the gentleman the order and ask him to figure it up and call me with the amount because I had to get to the job site. This evening after receiving no calls from the store, I went by on my way home and another gentleman behind the desk looked for the order information and finally found it but without any information available. I am not so sure the order was even processed like I asked him to. So I spoke with the manager and he did apologize for the inconveince but he really did not seem to be interested in my business. So I asked him point blank and looked him right in the eye. “Do you want my business or do I need to go the Home Depot now?” Actually he looked rather passive and really did not seem to care one way or the other. I left the large order with him and ask him if he would get me the information I have requested. Mainly, do you have the materials, and a what price are you willing to sell me the materials.

I am 65 years old, I worked 40 years in retail sales, I know how difficult it is to get and maintain good paying customers. I also know that if I ever treated a paying customer the way I have been treated thus far at the pro desk, they would have taken their business elsewhere.

I am writing you this message in hope your regional managers will take to heart what I am saying. Customer Service Is The Only Thing You Are Selling!

I can buy every 2×4 2×6 2×8 2×10 sheet rock insulation, garage doors and a host of other items needed to compete this $50,000.00 remodel, So I will find out tomorrow if my business is really indeed wanted a Lowe’s. All I am asking for is some information as to what it is going to cost me. Oh I almost forgot, I will also need 41 sq’s of shingles, roofing felt, and other items needed for a new roof, appliances, granite, 1600 sq ft of siding, and the list goes on.

John Langley
American Home Design & Construction

If you want to call me check at the Pro Counter at your Okc Shield’s location. He has my number. If not you can email me at sel***@aol.com


ashley valdivia October 12, 2015 at 2:03 pm

I am so furious at what happened to me and my family yesterday at lowes when we were trying to enjoy a Sunday evening out. We walked in there so my 19 month old could look at the lights they had up while my husband went to look at some materials he needed for a job the next day,after he was done he called me from outside and said he was ready so i seen the exit sign behind a return check-out area so i tried to cut through to get out of lowes while i was pushing my sons stroller a woman working there yelled and waved her hand back and forth yelling NO No No you cant go through there and put her hands on my sons stroller while he was looking up at her by the way and pushed the stroller towards me pushing us back while she was doing this i said im sorry but you dont have to be rude ” O WELL YOU CANT GO THROUGH THERE ‘ snapping her head back n forth. First of all she did not have the chains up so i didnt know i wasnt suppose to go through there i was just a customer trying to get out the store. well i came back in and my husband came back in with us and ask to speak to the manager well the time we were standing up there waiting for him she is smirking and laughing,so unproffesional who treats people like this well finally a young man came up didnt say hey how you doing whats the problem just stood there when we figured out he was the manager we explained to him that she pushed me and my kid which she should never had put her hands no where near us,well the whole time we are telling him our story she is behind him running her mouth and holding her name tag up like here get my name i dont care and the manager was letting her do it instead of telling her to please be quiet or move away and calm down.After a couple of minutes we realized that none of this was getting resolved with her acting like that so we left so Now I am wanting something to be done I should not have been treated like that i have worked in plenty of places where customer service is the number one thing and i actually work at an employment agency so i know you can not treat people like this so somrthing needs to be done and i will not rest until i get justice i can actually take her to court for her putting her hands on my property, it was not my fault that she didnt have the chains up with the employee only sign on them she put them up while she was yelling at us and i am calling them and making sure they have the video,someone needs to contact me or my husband , my husband is a contractor and spends LOTS of money with Lowes we have an account and are in there all the time the one in jackson knows him by name and loves dealing with him. So i would appreciate if someone would contact us about this or i WILL take care of it by myself,I dont think this is the type of people you have working for you and i know you would never let someone treat your customers like this thank you very much.
ashley and harley sistrunk
601-951-**** this is my husbands work number (Complete Renovations)


Researched for a friend October 16, 2015 at 12:24 pm

i have researched Lowes and Home Depot. Neither store appears to be concerned with their customer base. Originally I was wondering if these incidents were isolated, but I feel they are not. These people are just born rude I guess. I doubt if any of the major chains treat there customers any better. I like the mom and pop stores locally. They actually appear to care.


Tony lynch November 11, 2015 at 8:17 pm

Do not except them to call you


Rob Lowry October 10, 2015 at 12:33 am

STORE #0593
I am just now cooling off a bit after the most angering experience I have ever had in a store. I went to Lowe’s with my friend so he could by some plywood. We loaded a sheet of plywood and went to the saw table to have them cut it for him. We looked for a call button and none was to be found, walked up and down isle after isle looking for an associate again none to be found. So I called the store on my cell and told the operator where I was an what I needed and asked if he could page someone to help us which he did.
We waited and waited so I called again and explained that we were still waiting at the saw and if he could page someone again and this is how the conversation went.
O: Thanks you for calling Lowe’s how may I direct your call.
M: Hi I am still waiting by the saw to get some wood cut can you page someone again please.
O: Who are you?
M: Excuse me.
O: Who are you?
M: What go you mean who am I? I am a customer back at the saw waiting to get a piece of wood cut;
O: Then get off of the “f***ing” phone, click!

I must have looked like a cartoon character because I could feel my face getting hotter by the sec. Now at this point I am like “OH HELL NO!!!!!”
I walked or half ran from the back of the store up to the customer service desk to see who this jerk was that just answered the phone was.
When I got there the first thing I asked for was for them to page a manager.
While I was waiting for the manager to appear there were 2 female on 2 male associates there. When the manager arrived I explained to him what happened and by this time it was down to 2 female and 1 male associates behind the counter. He asked one of the females what male associate was answering the phones. Surprisingly enough they all seemed to be experiencing amnesia. They did say they thought it might be this one guy but they weren’t sure.
So the manager asked me what I was buying and surprised at the question I said wood, why? Then he said he would come down with me to make the purchase and he would give me a discount. I looked at him and said I don’t want a discount I want who ever answered the phones job, THAT’S WHAT I WANT!!!!
So we go off looking for the associate that the manager thinks is the one who was on the phone and on the way he tells me it is store policy not to reprimand an associate on the floor that he would take the associate into his office and have a talk with him at which I said no problem but your going to do in front of me.
We get to the other end of the store and there are 4 different male associates standing there and the manager asks one of them were you answering the store phones and he said no. I happen to know that he was behind the desk when I went up.
So this manager starts off with I’m not sure who answered the phone and there really isn’t anyway to find out who was. So I said to him REALLY! You mean to tell me you have no way of knowing who is answering the phone? He said no not really.
So at this point I saw that this was useless and before I went totally ballistic I told him OK. Sense you have know way of knowing what your employees are doing then it will be up to corporate to figure it out then won’t it.
So I repeated corporate will have to handle this situation being that you have no clue what is going on in your store and I left.
Now here’s the question will Lowe’s Corporate let this go unchecked?


bob October 7, 2015 at 5:56 pm

work at store #1641 nightshft a few of us are being talked down to and be littled by manager phil heater he comes in with a chip on his shoulder like he is better than all of us talks behind our backs he thinks he is better than us, we bust own backs for him and he gets credit and we do get anything in return something must be done about this soon


Kellie October 6, 2015 at 1:59 pm

There’s nothing more that pisses me off than a store that won’t answer it’s phone.


Dave September 29, 2015 at 6:04 pm

HORRIBLE COMPANY. Advertise appliance specials and when you attempt to purchase your given a 2-3 month delivery time due to quote” COMPANY HAS TO SEND IT TO US”. REALLY? Why the hell you advertise it then? You do not have it, that’s a form of fraud. I paid off the damn card and to hell with them. More companies available.
Kiss it LOWES……………………


Sharon Burrier September 24, 2015 at 2:08 pm

We purchased a French door refrigerator, stove, upright freezer, washer, dryer, and riding lawn mower last month. One week ago we had the stove, freezer, and refrigerator delivered. The refrigerator was not level and there was over a half an inch difference between the height of the doors. They were not closing properly. This is how they were left. My husband told the delivery guy it wasn’t right and he said, he did not know how to install the doors properly and he left. Upon looking more closely, my husband found a screw out of the door broken and kicked under the refrigerator. We called our local Lowes in New Philadelphia Ohio were the appliances were purchased. The lady we bought them from, ordered us a new refrigerator. I am not paying $2400.00 for a broken door that will not be warranted. The refrigerator was delivered yesterday. The delivery guy, Nick showed up and tried to tell us the other refrigerator could just be fixed. I asked why it was left that way to begin with. He said Lowes does not train their employees and they do not give them proper tools to use. He said, its not his fault and it was going to take too long to bring the new refrigerator in. He said, the same thing would just happen again!! My husband told him that he believes the screw was broken on the door because it was stripped. Nick all but told my husband he was stupid and didn’t know what he was talking about. At that point, I let this disrespectful young man know that my husband has been running his own construction company for over 30 years and we have trained many employees over the years. We would never have allowed any of them to treat our customers with such disrespect!! I said in no uncertain terms I want the new refrigerator installed and installed properly! He said, well, it will happen again and it will be a long installation!! I said, if it happens again, I will again ask for another refrigerator. He stormed out, brought in the new refrigerator, slammed things around, and had no clue how to install the doors!! My husband asked, May I show you something? He then proceeded to show him how to use the screws without breaking them. The other delivery guy, Benny, who was wonderful, said hey, thanks!! I have learned something new today!! That’s great!! Nick walked out, never said a word and went out and sat in the Lowes truck for the rest of the time Benny finished the installation. (aprox. 30 minutes) I was afraid of Nick. He continuously glared at me and raised his voice at us. No customer should be treated this way. I called our Lowes manager. Although, he was nice, his problem resolution was to say, IF you ever patronize our store again, let me know and I will make sure Nick is not your delivery guy. That was it!!! I am very disappointed!!! Not even a sorry!!!


Mike September 14, 2015 at 5:41 pm

I was told i was an hour late 2 days in a row
Back in July. They fired me today two months later. The environment I worked in felt hopeless like we were set up to fail. Three years out of the army and the closest I came to suicide was while working for you guys. Alos I really appreciate you guys waiting till now to do it. Now i get to try to get my unemployment set up in time to be able to pay my first months rent on the apartment I haven’t even moved into yet. Thanks Lowes your doing your best to add to the veteran suicide and homlessness statistics.


Marcus Trayvon September 13, 2015 at 9:09 pm

Attention everyone beware this store in Hamilton NJ, the store number in 1046 located on route 130 in Hamilton NJ this Manager name Emma is really rude and “RACIST” I tried to purchase a Generator but just because I am Black the way she was talking to me you can tell it is because of my color that she did not believe that I could afford such expensive item. The worst part, after the really bad service provided by heron my way out. I heard her talking with another coworker and said the word “NEGRO” I begging everyone, all my black folks don’t go there, do not purchase there. The management team over there is really RACIST, especially for the one call Emma. I will file a law suit against this company. I recorded everything on my phone. The whole conversation.


Karl September 11, 2015 at 2:17 pm

This company is run and operated by robots. Most uncaring and unsympathetic a**holes you have ever met. i will never shop here hope you do the same. They do not treat their employees like people .


Paul Hopkins August 17, 2015 at 8:13 pm

I purchased two Reliabilt French door at over 1700$ each… Reliabilt has never recognized the problems with them… The local Lowes replaced the first one and after 15 months I am still trying to get something done about the second one… The doors were prepainted and after a few months the paint started peeling off the brick moulding and door casing… The Lowes in Pikeville Ky has filled out 3 warranty forms, called Reliabilt while I was in the store and finally got a local rep to come out and look at the problem, but still nothing…. I have probably purchased over 20 doors from Lowes and most were Reliabilt, but never ever again.. I will never use or recommend another Reliabilt product…..


BARBARA CANTRELL August 17, 2015 at 4:52 pm

I wrote the following message to send to Lowe’s but after reading some of the other comments, I realized this is a company that has absolutely no moral compass nor cares about anything other than the bottom line, Looking back, I remember they were one of the first companies to try to change Christmas trees to “Holiday trees” Give me a break!!. I too have had family given the “big talk” before being employed. They saw the way the wind was blowing and were smart enough to get out after only a few weeks. I used to enjoy shopping this store (next to Hobby Lobby, it was my favorite) but I think I may have to drive the 60 miles to a home depot for any large purchases now. I might pick up a drill bit or a pack of screws on occasion. All I can say is GOD doesn’t like ugly and he will have his way. See below for my horror story.
On Thursday afternoon, Aug 6, my husband and I were in the local Lowe’s, Columbus, MS shopping for items to do some home maintenance and repair.
We had already picked a few items which the location was familiar and then went on over to the lumber department. There were several items we located and between the two of us,were able to load onto the cart. We were having trouble locating any associate for assistance. We are both retired but my husband, although in fair health, is currently having some issues with blood pressure and this causes some periods of dizziness and brief periods of weakness. We went on up to the cut board lengths as we needed 8 – 10 1 x 6 x 10’s. Unfortunately these were on an upper shelf which made the retrieve and load a bit XXXXbersome. I noticed a store associate at the end of the isle looking in our direction several times and was wondering why an offer of assistance was not made. He just kept looking and then walked away. I told my husband, after about 4 boards to hold on, I was going for help. There just seemed to be no one around that day. I found the associate at the register just talking and asked if he could come help us. I later figured out he was hesitant to help us as it was right at 4:00, his getting off time and he didn’t want to be “stuck” with a customer. I will get to that in a few sentences. He did help with the last board!!. We needed paint and the porch /deck restorer so we headed for the paint department. I kept waiting for someone to come so my husband suggested he go and get the stuff we already had paid for and loaded on the truck. I waited a bit more and then wen to the service deck to have someone paged to paint. This was when I saw the associate from lumber with his lunch pail clocking out so I figured correctly on why help was not offered, but rather had to ask. The page went out but after 10 more minutes no one had showed: I asked for another page. It was ot until my husband had came back, went to one of the registers and asked for help in paint that after another 5-6 min someone finally came. It was now 20 min after we had got to the dept and had been waiting. An associate came and the first thing she tells us is she is working 2 depts. and really doesn’t know much about the paints but is having to fill in.( First mistake!) That is a sad story but it was not my problem and she was not supposed to make it mine!!! By this time, I was really a bit perturbed. I had never had a bad shopping experience at Lowe’s; everyone has always been so friendly and helpful. I have always has someone, where ever I was in the store to come by and offer help; to see if we were finding everything ok. I would expect attitudes at Wal-Mart maybe but not at Lowe’s so this experience was so totally out of the blue!!

We were finally able to get my paint matched THANKS to an associate that came in early, was supposed to be in Flooring but came to help re the issue we were having getting the paint matched for the 10X restore. To her credit, she thought out of the box, entered the formula manually and the color came out perfect!!! Kudos to that associate whose patience was above and beyond! The first associate that had came over told they would not be able to fill our request because the base was not the right one. Her words actually were “we can’t make this cuz it isn’t the right base for what you want!” (Second mistake) , a good associate NEVER uses the word “can’t”. The associate that was ablea to help us was top notch. I am just so sorry I did not get here name as she was awesome.

Finally, by the time we was able to check out (it was 5:00 by now) it was pouring down rain!!. We got the cart out side and my husband got the truck, fortunately it was parked close in the handicap as I am still recovering from a total knee replacement, (makes walking over 200- 300 feet painful), a kidney stone procedure and have a painful spur in my left knee. We had the bucket of restore, bucket of paint and some other items but between us we got them loaded. AGAIN, no offer of assistance. As we left I told my husband that had to be the most horrific experience I had EVER had at that store. SOmebody must have dropped the ball an scheduling for the day. I could not find anyone at anytime to help. It was then that He told me the whole topper to our shopping trip. When he went to load the lumber while I waited in the paint, he got the truck under the canopy, (thankfully there was one, as it was raining hard) and started loading the lumber and boards on the truck. There were three (3) associates standing off to the side taking a smoke break and NOT ONE off them offered to help him. I had previously seen several of them gathered at one of the service desk when I wen to look for help for retrieving and loading earlier..

As a result of all the lifting, and man-handling he had to do himself, my husband is now suffering from a strained back that may takes weeks to heal and because he is 73 years old, has diabetes, blood pressure problems.(he only has 60 % of his heart function as he had a triple bypass but one of the bypasses failed and stopped up again) This has most likely weakened that muscle so that he may never have the use of it as before. We went to the doctor on Wednesday following all this as his pain had gotten really severe. I know we have no legal recourse as this can be interpreted by law as a self inflicted personal injury. I majored in paralegal in college and am familiar with Torts. The assocates are under no legal responsibility to help or make offer to help. Lowe’s cannot be help legally responsible. But consider this if you will, how would you feel had this been your father and mother! We do not have the money to hire the help we need to do these repairs and maintenance. That is why we were at Lowe’s! We have to do this ourselves or it does not get done. I don’t know how long it will take for him to get better so I do not know how long before we can get the repairs done.
I called back to the store as soon as we got home and let the manager know what had taken place so there is or should be a record of it. This was before We knew my husband had injured himself. I was just so very upset at the sorry and poor customer service we had to endure on the trip that day. I am worried about how what we need to is going to get done…. I just don’t know!!.

I retired from one of the Fortune 500 companies that had a motto of
“Do what is Right, What is fair, What is Honest”! I take a great deal of pride in that and feel grateful I had the opportunity to work for such a company. If I was physically able I would still be there. They still watch our for me as a retiree.
I felt such a sense of loyalty that going above and beyond for our customers was just second nature. Can your employees say that?? Can you offere the same to your customers?

I will still shop and hope that was just a really bad off day but unfortunately, we will be paying for it for a while in more ways than money.


Mrs. Barbara Cantrell
Caledonia, MS,


Lowe's HR August 23, 2015 at 9:34 am

You should have written this novel somewhere else.


Janice Kane August 13, 2015 at 5:44 pm

What a disgrace of a business. I’ve shared my experience about my shower doors with at least 6 employees of Lowes. They installed cheap doors that I didn’t order. One door
is in danger of falling off and now that shower can not be used. They offered me a 10% discount on new doors which means I would have to to spend another $2000 for new doors.I offered to pay the difference for a better quality from a different company. They refused. They want want to have common ground as long as it is their favor. I have spent thousands of dollars a Lowes. I will never spend another penny there and will be quick to tell people to tell people of their poor business practices. I have also been in the stored numerous times to find out what can be done and no one even calls me back. Customer service is non existent Janice Kane


Sheldon Michel August 10, 2015 at 11:37 am

Appox. 2 years ago I purchased a 5-light vanity bar item # 0590932 . Yesterday while trying to relace a bulb one of the glass globes broke . The store does not sell the exact replacement globe and gave me Portfolio phone number . Upon reaching their cutomer service I was told the globe is not available ,although the fixture is still on display in the store. In my opinion this is a bad policy. They have generic globes that would fit my fixture ,but that means that I would have to replace 5 of them so that they would all match.
This appears to be poor customer service.


Billy Peterson August 5, 2015 at 10:50 am

My truck was damaged by one of Lowes lumber carts. There was over $3,000 in Damage. Lowes offered me $500 in go away money. This was unacceptable. I filed a BBB claim and Lowes ignored it. I’m now filing a small claims court action today against Lowes. Legal action appears to be the only thing that works with Lowes.



Lowe's HR August 23, 2015 at 9:34 am

Don’t park near the lumber doors next time.


J Feder July 30, 2015 at 10:34 am

I purchased 4 major appliances from Lowes which were widely promoted as part of a GE rebate. My decision was partially based on the rebate amount.
After filing my submission online and receiving notification of its receipt, I waited, March, April, May, June, July and now August.
Each time I checked your rebate center it stated the rebate was in process. Nothing else.
I’ve called Customer Care, the Rebate Center, written to your corporate offices, and my only real response has been that the
“first” rebate was sent out and never cashed so a new one had been issued.
When will it go out – no answer ?
There is no other information.
This is the second MAJOR problem I ]ve had with Lowes this year. You were unable to deliver these same appliances in a timely fashion – and ended up costing me an additional 500$ in carpenter fees, now this.
SO far the only real response I have received from customer service was your request for the same information
you already have.
What is WRONG there?
Is this how you treat loyal customers?
Why advertise a rebate you are unable to honor in a reasonable way?
Why give your customers NO INFORMATION?
This is beyond the pall, and at this point I can only assume that you are dealing in bad faith.
Since you leave me no options, beyond not shopping with you any longer, my only recourse is to
spread the word about this – and I will, on every Facebook page and message board I can find.
This is no way to treat any customer. Now I understand why my contractors want to buy from Home Depot –
not Lowes.
Please don’t send any more apologies – just do what you said you would.


Larry Bailey July 30, 2015 at 6:29 am

We purchased carpeting from Lowes which was installed on June 4th. Had a follow-up call from Lowe’s representative to check if everything was fine. Reported issues with the installation and was assured that someone would contact us to correct it. It is now July 30th and still no one has corrected the problem. We have made weekly trips to the store and each time are assured someone will call. On July 17th we spoke with the store manager and he said he would take care of it. The carpet has edges that are standing up which can cause someone to trip. I showed pictures of it to the manager. If we or a guest should trip and fall they can be sure of a law suit. We have doXXXXented every trip and call.
We felt confident that Lowe’s would honor their policies which is why we chose them. This is our last purchase at Lowe’s be it large or small.


Larry Bailey July 30, 2015 at 6:31 am

What does that mean?


John July 28, 2015 at 10:05 pm

If you by a pressure washer from Lowes you will be hard pressed to get someone to help you find a part for it…I feel Lowes looks at products in a few years if it breaks you toss it to the curb and come and buy some more crap we sell in a few years it will break too…When you take all the info that is on the unit to the local Lowes and you are told we need the model number and you tell them this is all that is on the unit and you are told again we need the model #(ps No Mod# is on this unit) and the Mgr Andy tells how a has a build in grill that is a few years old and had the same problem with parts REALLY…I figured out that you had no one with any knowledge working ….PS waited 15min to get someone to help me in that dept…HOME DEPOT where are you….


John July 28, 2015 at 10:10 pm

PS need a new deck will not be shopping LOWES Will Chandler Building Supplies Better Quality of lumber and Nicer sales staff….


Lowe's HR August 23, 2015 at 9:36 am

Don’t let the door hit ya


Jackie July 21, 2015 at 9:00 am

I have never been so frustrated in my life with a company that offers extended warranty. I have a whirlpool cabrio washer that currently has been worked on for the last month! Needless to say I have spent a lot of money going to the laundromat for weeks! My extended warranty that I purchased is useless. My washer currently needs 12 parts! 12! That is including a new tub! The extended warranty company refuses to replace this machine. When I call I get the tag lines read to me repeatedly. As you go up the chain of supervisors when I call they become more belligerent with their delivery! Rereading the contract that it says they will only repair not replace. My machine is clearly a product failure.
Very disappointed in this warranty! Very disappointed in corporate Lowes people. I told the supervisor that I was not satisfied she tried to,blame the repair person! When asking her to clarify she quickly changed her wording. I have no problem with my repair company or the local store for that matter. I believe the stores hands are tied to this corporate warranty policy. Companies like Best Buy and Sony and SAMs Club stand by their products and replace no questions asked. Why Lowes? Why take people’s money and then not stand behind the products you sell? Extremely disappointed that I have been taken advantage of.


Lowe's HR August 23, 2015 at 9:37 am

If it’s a product failure it needs to go through the person who made the product. This is common sense.


miguel s. July 15, 2015 at 8:11 am

i have been a customer of lowes for very long now without ever having problems with any of its employees but this past weekend was enough to make me stop going to your stores. I am in process of starting my own landscaping business and was looking towards lowes in bethlehem pennsylvania for my contractor needs but now i am not so sure that I want to continue with lowes.
your employee kieth was very rude and too much in a hurry to be bothered to answer questions. I did not appreciate his mumbling as he walked away so I took my business elsewhere.


John July 28, 2015 at 10:06 pm

Go to Home Depot


M. Fien August 25, 2015 at 11:34 am

Do you really work for Lowes HR? I do not think HQ would let you speak to customers this way? Let’s find out, shall we?


Brian July 4, 2015 at 3:56 pm

As an Lowe’s Employee in North Georgia I really hope we have a better health insurance next year the coverage for Chiropratic really sucks doesnt pay anything unless u have met the deductible! I a delivery Driver and its really hard on your back! The Insurance we had last year that goes thru American Specialty Health is crap they dont pay anything on chiropractic x rays. If you could give this attention for this next year it would be very appreciated thanks!


Karen Roberts June 28, 2015 at 8:09 pm

Last July we prepped our very large deck to put down Restore X10. What a mistake.
It is all peeling up and chipping. The special roller brushes were always coming apart when rolling. So disappointed.
Working with Lowe’s to get copies of my receipts and get my money back from Restore.


Greg July 2, 2015 at 7:56 pm

I used the same product and it worked great. I have to wonder if you followed the directions.


Marie p June 24, 2015 at 10:57 am

I bought washer and dryer from lowes ,I have always had problems with the top of the washer top they have been out here to change it.or to repair the springs the same prob.all the time.i took out the insurance they keep repairing it but it is defective from day one always had problems.they told me if I continue having prob. They will replace the washer well they lied. I will never buy another thing from lowes again. I paid 2,151.26 for the pair with insurance and I have not been treated fair. At allll


Marie p June 24, 2015 at 11:00 am

Reply please I have another repair am coming out again for the sixth time.


Lowe's HR August 23, 2015 at 9:37 am

No one cares.


Glenda Campbell June 22, 2015 at 3:19 pm

We have some great Canadian friends that bought a condo in Mount Dora, FL a couple of years ago. They decided to have Lowes Mount Dora, FL., totally remodel the small condo kitchen in 2015. In order to get the Lowes store to do the project they had to pay for it in full, up front—–$25,000! They were told the job would be complete before they returned to Canada in May. Well, here it is the middle of June, 2015, and the kitchen is still unfinished. We check the progress (very little) each week. This week June 20, 2015, we decided to invite a master carpenter to join us. We stepped back and waited for his reaction. He was appalled by the poor quality of work. He said it is obvious that measurement errors were made. The kitchen is totally off center. He said he could not believe Lowes would allow such inferior work to represent their store. It is pathetic…..our friends could have hired a handyman to do a better…..and a lot cheaper….job. We are furious that Lowes Mount Dora has taken advantage of these terrific people. Our poor friends actually paid an extra fee to have a kitchen “specialist” oversee the project….that is a joke! The women either has not been to the worksite, or she is totally ignorant regarding kitchen installations. I also wanted to mention that our friend was the one who actually had to go to the city to pull the permits….what a screw up Lowes Mount Dora! Our friend also painted the walls in the kitchen herself in order to try and speed up the job. Lowes Home Improvement Store in Mount Dora, Florida is a shame to our community!


ED.C. October 13, 2015 at 12:44 pm

People Think by having a “BIGGER” Name such as Lowe’s or Home Depot do their kitchens, or bathrooms, that they have a better chance of success, why can’t you and thousands of others realize that you should of hired a local reputable contractor!! Lowe’s Nor Home Depot have no quality control with the installation, and their design department, is a joke. No one has the experience to do things the right way. Everyone fails to realize that things always works out and looks great on picture, but when you get to the house it is hardly the case.
I am a contractor who has been in business almost 15 years, and it is this that gets me so aggravated. People STOs and HomP!!! using Lowee Depot for Any Installation, and support your local business. If you owned a business yourself you would appreciate what I am asking.


Danney Perdue June 15, 2015 at 4:44 pm

I am an employee of Lowes on extended leave. I want to share with you why I am on leave. I was hired into store 1511 ,I was open about my degenerative joints disease and my 2 repllaced knees. With all kinds of praise about my management experience and being told I was wanted on the management team by store manager Luke I felt good about my job. I was placed in the tool department that at the time had no dept manager. Soon Julio Garza was names dept mgr. I was part time seasonal as yet. Soon Julio had to have emergency heart surgery. My zone mgr Eric was running himself ragged to keep up. So, on part time salary, I took it on myself to learn what I needed to do to keep as much of the duties of dept manager up to date. I did this through black Friday 2012 with only myself and the only full-time tools employee at the time and according to management we were very high in sales within our district, I believe #1or#2. Immediately following January 1st I was cut back to 20 or less hours. All the zone mgrs talked me into riding it out. During all this time Luke kept encouraging me to apply for every mgr position that came up only to be passed over by “more experienced” mgr applicants some of whom talked to me and told me either they had no mgr experience or very little. Almost everyone of these new managers were black, I have no problem with race what so ever but we all watched as Luke filled 80 or more percent of mgr openings with black employees he previously knew. I finally went full time and applied for the tool dept mgr on multiple occasions and was passed over once by a more experienced in management employee whose only mgr experience was a supervisor at General Motors plant not any Retail, he lasted about 3 mths. Because of my disabilities I worked in pain nearly everyday but that’s a fact of my life and I just fight through it and the zone mgrs understood and I did my job to the extent they all told me they didn’t need to walk my department because they knew if I said everything was done they knew it was. We got a knew zone mgr Xenon Douglas. I tried my best to keep things up to his expectations but he was a moody person and some days you could not do anything right while others you were a hero. In March 2014 I started having breathing problems and sweating with light headedness. I worked my 8 hours and went home. It was Friday and I was off the weekend and I felt fine all weekend. Monday I came in at 6am and it started again, I was told I looked so bad that the LP mgr stayed in sight of me almost my entire 8 hr shift. I went straight to my DR from work and long story short I was trying to have a heart attack, I didn’t but within 24 he’s I had emergency bypass surgery because the genetic blockage I had was the widow maker. I was out 6 mths and returned to work. Xenon asked me if I could be his opener and handle the freight. I told him yes but I would be slower for a while and would need help on heavy days, non was offered. After being off and inactive for so long the joint disease progressed in my back and neck, I went home in pain everyday, rarely did I allow it to keep me from working. On March 22nd Xenon had me scheduled for closing to 11pm. But scheduled to turn around and be back at 6am for a meeting. I asked if I could open that day due to how hard it would be with my health issues and he said he couldn’t because requests had to be a month in advance,never mind that we didn’t know a month in advance he was going to schedule me that way. So I came in and worked my shift, I had been hearing that management could not make meetings mandatory anymore and intended to ask Xenon about it. At around 8:30pm Xenon held the evening huddle and during it he said the meeting is not mandatory but it kinda is? That if you were scheduled for it you probably better be there. So I decided to hustle, get everything done and ask to leave at 10pm to get as much rest as possible. At 10 PD Cody in hardware took a break and I walked back to see if he needed help and he said all he had left was to sweep and he was done. I told him I was going to get Xenon to let me go my neck is hurting and I had taken all the Aleve I safely could. I approached Xenon and told him I was done could I go cause I was hurting and needed all the rest I could before coming back at 6 he said he saw something needed doing and I went and got it done. I returned to him and he was going to give me more to do, is hardware done and I told him Cody Webb had told me all he had left of his part was sweeping. He became belligerent about it being all one dept because of an email I sent about it. I told him I had asked to switch to open and he pretty much yelled at me that just because I ask he has no reason to grant the request. At this time I informed him he was discriminating against an American with disabilities and that was unlawful. He went off on me to the extent that I lost my temper, reminded him I bust my buttons for him everyday to which he answered sure you do poor misused Danney. At this point I said XXXXX you (I’m adding this in order to be truthful) I am not quoting but I am going home I’ll see you in the morning open the damn door and let me out, he walked further away and Charles dept mgr of inside lawn and garden let me out. I had chest pains on the way home. In the morning I was so tired and still hurting I called and told Eric Burch what happened and I wasn’t coming in to which he said its not mandatory. He should not have scheduled you for it. I made the decision that day to go to a specialist and see about fixing the problem since it appears more discrimination would be used just like the mgr positions I was passed over for. The only option for me is pain management and injections into the infected areas to slow down the degeneration along with long term pain injections. I have used up my short term disability and just got approved for long term from Cigna to December. I want you to know that discrimination and reverse discrimination exists in store 1511 and I am sharing a message I received from another employee you should know about it shows it is still going on. I won’t reveal this employees name to protect them because right now I have no trust in anyone in Lowes Management. By the way right after the incident with Xenon I call the employees help line and filed a complaint. I hear he has been fired for “HR” reasons but that’s all I can find out. What’s being hidden there. I struggle everyday paying my bills and keeping my insurance paid all because of the atmosphere in store 1511 I need help financially but I have no where to turn. Here is the message I received.

Your employees would work harder and do what u asked if u treated them better . Quit being inconsiderate and self centered . And all about u u u !!!! We can’t Be Number 1. If the Moral Is so down.We are so drained from being talked to like we are XXXXX that we can’t take care of what we are supposed too. If you make your employees overwhelmed and make them break down in tears …. there’s something wrong with that !!! Yes you have a open door policy but it’s a swinging door that will slap u in the ass as u walk out .. you seriously have concrete in your ears cause we can tell u the problem till we can’t speak anymore and nothing will be done because , we are talking about one of your favorites !! You are burning out your best and “seasoned” employees . This is really getting old !I have been with this company for 11 years and it’s only getting worse!!!I am underpaid for the work and the XXXXX I have to deal with . GOD grant me the strength and the knowledge and the path to find where I am supposed to be in life. Cause this.. is not it anymore!!!


Danney Perdue June 15, 2015 at 4:54 pm

Please excuse some of my spelling. Spell check sneaks things by me occasionally


Danney Perdue June 15, 2015 at 5:06 pm

By the way I have copies of this and emailed it to myself from this whole page so no one can say they didn’t see it. If this is not where you wanted it sent then YOU forward it where it goes please. Thank you.


Jack Agee June 15, 2015 at 9:08 am

Ordered $3000 lawnmower, waited 20 days for delivery and found out order had been canceled by Lowes without notifying me. Offered to order another, not good enough. Complained to customer care that only said store manager would contact me. This went on for 2 weeks then promised district manager would contact me, still waiting. Bought morwer from home depot where will purchase all items in future.


Charles June 14, 2015 at 12:42 pm

I am still aggravated over my recent experience at your Bethlehem, PA store as I was hoping to have all my lawn and patio preparations done by this weekend. Trying to have all my needs met in your lawn & garden department became a nightmare once I had no choice but to be assisted by the department manager. He shortly became annoyed with my questions and trying to explain the project I wanted to accomplish. The pavers were of poor quality (chipped and scuffed), And he obviously did not know all he pretended to know about the equipment. After being made to feel as if I was wasting his time I commented that perhaps I would be better served at Home Depot. Rather than wanting to help me he told me to go there. THAT was the best advice I got and will continue to take my business to Home Depot.


David Carter May 28, 2015 at 6:55 pm

Your HR management in Colorado Springs, Colorado off North Nevada; have been making hard for its workers there especially one pregnant female that is a high risk pregnancy. It has gotten out of hand to the point this young lady is working in a hostile environment and I am ready to labor law office to get this resolved. I asked to for the Regional HR’s phone number to file a complaint and none of your employees did not know the number or even where to get either. the sad part is that your customer service with your ASMs are very XXXXXty and act like it is an issue to ask a question or even help to find a product. Fix the problem I will fix it for you and management team up there.


John May 21, 2015 at 4:33 pm

Tell me something,

If I only need a foot long an a foot long piece of plexy glass why would you make me buy a large piece much larger, 5x the size?

I would not want to buy a piece that is MUCH larger just for you to cut it down to my size and the excuse I get from Lowes Assistant Manger; “That is just the way does it and has done it as long as he can remember”!

That makes absolutely no sense and it is plain nonsense.


Greg May 19, 2015 at 11:29 am

I would like the ability to email my receipt to myself or my accountant. Home Depot has this ability each time i check out. It’s a real time saver for me when looking up receipts


Upset Customer May 19, 2015 at 10:48 am

Dave Ray @ Lowes in Hamburg, PA is an *sshole and is rude. Home Depot for Life.


Charles Fields June 14, 2015 at 8:28 am

It must be something about the PA stores. The lawn and garden department in Bethlehem is a nightmare to deal with. Agree Home Depot is the place to go!


P moore May 18, 2015 at 7:57 pm

Over the past 3 years we have made many major improvements to our home, Including a total kitchen update. All cabinets, flooring and fixtures were purchased through Lowes at approximately $12,000. We purchased carpet as well. Since it was a pleasant experience, we returned to Lowes when we decided to update our master bath. We worked with the Lowes plumbing department in Arnold, Missouri. We purchased the bathroom vanity, an additional linen cabinet, vanity top, shower door, light, fixtures, paint and flooring at over $4,000. We ordered everything on April 11, 2015 with the understanding it would be 3 weeks until the cabinets were delivered. Everything, including all fixtures, flooring and lighting was set up for delivery.

Anticipating the delivery date, my husband removed our old vanity, shower door and flooring so we would be ready to install all new items. After 3 weeks passed with no word of the delivery, we returned to Lowes to inquire. No one could tell us anything about the delivery date. Since it appeared we would be waiting longer for delivery, we decided to pick up the new light and fixtures so we could begin the update. This was approximately $600 worth of items, including an additional purchase of bead board. We brought all items to the customer service desk with our delivery order papers to let the customer service attendant notate the store order that we picked items up and didn’t need to be delivered. Several days later someone called to advise us of the pending delivery which included all items we had already picked up. If my husband hadn’t told him we already had picked up items, we would have received the $600 worth of items again. Evidentially the customer service attendant hadn’t notated your store copy! It is certainly to Lowes advantage that we are honest people.

This was only the beginning of what has become one horrible experience we have been dealing with over the past 6 weeks.

Initially, when we looked at shower doors with the salesman, he recommend this door. Since it was a mid-priced ($600) bronze door we followed his recommendation and ordered it. When it was received, my husband attempted to install the door but it didn’t fit. Upon returning it, we found out this door only fit 1particular type of shower.

When the cabinets and vanity top were finally delivered on May 11th, the linen cabinet did not have the shelves and the vanity top was cut wrong. It was to have a 3 inch extended center and cascade edge. The one delivered was a straight cut with a bull nosed edge. They returned it to the store. We went to the store and talked with one of the managers of the department. We explained what had happened. He looked up the original store copy of the order which indicated the correct cut with a drawing showing the cut. We were assured this would be corrected with the vanity manufacturer immediately and we would be moved “to the front of the line”. We would receive priority consideration and NOT have to wait an additional 3 weeks for the top. We were to be contacted as soon as he could provide pictures of the counter to the manufacturer (when the truck returned to the store). We were told 2 days ago that this manufacturer does not normally cut counters this way. This is news to us as the salesman was the one to point out this particular cut! Once again, we were assured priority order and we would be contacted with a delivery date. Since a week has already passed and no word as to when we can expect delivery, my husband called the store today and was told it would be delivered approximately June 6th! So much for being given priority consideration! Since this is Not acceptable, we were told it would be checked into to see if it could be sooner and a call would be returned today. Ten hours later, still no call. This is ridiculous, but expected based on prior lack of responsiveness. So we wait!

This entire experience with Lowes has been a true disappointment and has certainly made us think twice about future purchases.

I understand this message will probably be considered a “rant” and filed with the other unimportant letters and will not assist us in completing this transaction any sooner or with less headaches for us, but I felt compelled to vent our total frustration with the lack of knowledge and customer service by your store.


Carol Newberg May 13, 2015 at 2:49 pm

Just an observation. Why is it such a miserable pain staking experience to get any assistance at Lowe’s and if you do, some of their associates are so completely rude?
My friend and I were trying to get some help at the Lowe’s store at Oldfield Crossing Rd. in Jacksonville, Fla.and to say this was a painful experience would be an under statement.
After thirty minutes of looking for a human we finally found someone. I wish we hadn’t this employee was so rude it has actually inspired me to write this letter. We tried asking this employee a few questions emphasis on tried about the bathroom vanities on sale.This employee told us there weren’t any vanities on sale without even looking up. My friend said, “yes he saw some in the next aisle with yellow sticker on them.” That’s when this employee rudely and very sarcastically stated, “well, if you saw yellow stickers on them, I guess they would be on sale.” First of all we my friend was not trying to debate where the vanities were located or if they happen to be on sale we just were hoping we could ask him a few questions. It was so painfully obvious this employee did not want to be bothered or asked anything. The sad part about this particular store is this was not the first time we have been treated rudely. After complaining to the manger I now know why this store has this problem with rude employees. The manager never apologized he acted like he could careless and he was trying to get us out of the store as quickly as he could. This manager did tell us he would, ” address the problem” and this was “out of character for this employee to act like this,” basically dismissing any concerns we had or asking if he could help us on any way. No sincerity or concern at all. Well, the short version of this story is this same Lowe’s just lost 3,000 dollars worth of business as we had already discussed getting laminate and having them install it. That will not be happening now. We were shown how important our business is to them and that is not at all. I just wonder how many people leave there feeling like we did and walk out of the store never to return because of their employee’s that just cannot be bothered to answer any question and be half way civil when they do. I will not spend one cent of my hard earned dollar to be treated rudely. I personally will handle this problem by never stepping foot in this Lowe’s again.


ALBERTA HILL May 4, 2015 at 2:57 pm

i bought a dish washer from lowes 3-12-15. it was delived but had a big dent in front so canceled that order & they reordered a new.one. got the second one &
the installer said i didn’t have the right tubbing for it. they had to get it but left the dish washer & the tubbing they had[ which i had bought] in my dining room, still waiting [as of 5-04-15 ] for them to get back to me. i had gotten a washer & dryer from them a few yrs. back no problems at all,
story with the dish washer next time it will b ;menards ‘ that i buy any thing from.


ALBERTA HILL May 4, 2015 at 4:29 pm

they just called & the installer said he didn’t want to do it. so i asked for a refund on the instillation. so i guess that is my last buying anything from LOWES. MY PLACE TO BUY FROM NOW ON IS ‘MENARDS’



James Rowan April 30, 2015 at 3:44 pm

My name is Jim Rowan, I was employed with Lowes in Buckhannon, W.V 26201 store 1805, i was under a doctors care, and was told I would was being let go, and I would
have to reply, for ajob,……,.I don’t understand why I was done this way, I injoy working for Lowes, I have reaplyed to serval opening at 1805, I was in delivery, and I have contacted the HR.manager,…….and she just keeps telling me that I need to apply, I feel I was done wrong. All I wanted was to come back to work but when I call the store are human resource managemener told me that I would need to reapply to come back to work……..so where is that far and this isn’t the first time this has happened at this store. All I want is my job back,


Debra Hammond April 22, 2015 at 3:34 pm

In July of 2013 we purchased a GE laundry center ( stacked washer and dryer). We also purchase the Lowe’s warranty to cover the appliance. In March 2015 ( 20 months) the washer broke. We contacted Lowe’s who contacted one of there contractors to come and look at the machine. The appliance repairman came on on April 3rd. He indicated that it was a major repair involving a bearing in the transmission and that the repair could not be done in my home it would have to be taken to the repair center. He indicated he would notify Lowe’s warranty people and we would have to wait for them to decide if it would be worth fixing or if they would just refund the purchase price. On 4/7 the warranty people advised that they felt they wanted to repair the machine. Keep in mind we paid 1196.00 for the combination and they had decided to pay 753.00 to repair the washing machine. Not to mention the laundry cost I will be submitting for reimbursement. They say they will be forwarding an email to the repair center to go ahead with the repair. I contacted them that evening and was told we had to give them the opportunity to try and repair it. When I asked to speak to the supervisor I was told this was the decision and that they couldn’t come to the phone. According to the repair center they did not receive the email for a week however Lowe’s denies this. We did not receive any phone call on the status of this decision from either of them. On 4/14 we contacted the repair center who has advised us that there is a part on back order indefinitely. We contact the warranty company who then advise us that they still feel the cost is worth fixing this machine. I protest the logic of this decision and asked how long do you expect us to wait for a washing machine??? They then tell us that they will put out a national search for this part and at the same time put in a request for approval to buy out the washer. This can take up to 5 days but we could hear as early as 3 days. I contacted the warranty dept on Fri 4/17 to determine the status once again I had to explain the entire story. I was told that they need to speak to GE not sure why. I was told I called too soon that Tues didn’t count and then was put through to a supervisor by the name of kristen. Kristen could not have been ruder if she tried. She informed me that she made the decision to deny the buy out and we would have to wait until they found the part. She indicated that she would begin the search for the part as soon as we hung up. Hum I thought you started this search 3 days ago????? I than ask to speak to her manager and was rudely told that the managers do not take phone calls that she was the highest level I could speak to . She was the final decision. She would let us know if they found the part. I then called Lowe’s corporate to file a complaint the gentlemen taking the information was very kind and assured me I would receive a phone call within 24 hours from a manager. I waited til Tues. 4/21 no call. I called corporate again once again explaining the entire situation to yet another customer care person who said let me get you a supervisor explain it all over again to Pam who said she would expedite the search to the next level to determine if this part was still on a national back order while submitting it again for a buyout. I would receive a phone call by 5PM est if not call them back. Well you guessed it no call. I call them again and again no one knew what was going on and repeated the entire story and once again was told let me conference in a supervisor and then the phone goes DEAD…UGh. Called back got another CSR who couldn’t look up anything because their site was down. So I called again 4/22 spoke to another CSR who first thought they found the part and then wasn’t sure and then couldn’t really tell so let me get you a supervisor Her name is Robin who indicates that they thought they had the part but on further reflection decided to call the appliance repair center (remember them) who advised her that it is still on indefinite back order. Now we are back to submitting it for buy out approval. This could take up to another 5 days but probably not. It has to go to upper management and NO I cannot speak to upper management because they don’t take calls. In the meantime they have expended more money in salaries just to blow smoke in our faces than it would cost to just refund my money. I have never been so disgusted, disappointed, angry in my life. We have been loyal customers of Lowe’s and have spend a significant amount of money in their store. We have bought everything from flowers to lawn trackers. Washers, dryers, stoves, dishwashers etc I really feel we deserve better than this. I will not be going to Lowe’s for a light bulb and I planned on making sure everyone that can hear me how I feel.


Diane Rinaldi April 21, 2015 at 1:55 pm

I bought a frigidaire refrigerator at Lowes during the Labor Day weekend sale. I also purchased an ice maker with the extended three year warranty protection service plan. Since it’s arrival to my house, this ice maker has not worked. It freezes up and a nice block cascades down the back of my refrigerator . I then have to defrost it and use many towels to catch all of the water. I have had the repairman twice to my house. Two weeks after the second time, the ice maker froze up. I shut it off and have not used it since November. What a pain !!!! Why can’t I just have a new one…. I talked to Billy, supposedly a supervisor who was of NO help whatsoever !!!! This is the worst appliance I have ever bought !!!! Dealing with Billy was a failure. Lowes needs to get new personnel ….now I have to call the repair dept two more times just to get my new ice maker .


Casey Parent April 17, 2015 at 10:17 pm

I was so excited to go to Lowes in Scarborough, ME today to pick up my refrigerator, only to leave very disappointed and frustrated. I had purchased the fridge Monday and had taken photos of it before I left. Today we loaded it, only to notice it had been gouged all over the lower freezer door. The fridge was a repair markdown that originally had no visible scratches when we purchased it and left it on hold for pick up. When we talked to the manager Darren, who checked it out and tried to tell us it was a dent/scratch discount. After showing him the photos we had taken, he said he could take money off. We asked about how much it would be today replace the door. He told us a new door would run us about $100 dollars. We decided to check thankfully and his estimate was way off. We called the manufacturer and it was $253 for the door+shipping+ labor to put it on… so now we’re looking an expensive fix. One that shouldn’t have been needed in the first place. We tried to see if they could meet us in the middle and he said he’d have to check because he didn’t want to lose his job. He came out several minutes later wrote down his cost break down on the back of our receipt and said he couldn’t do anything. Looking back the entire things is frustrating. When we talked the original sale person we were told it had the original warranty. When we went to pay they said no and talked us into the extended warranty costing another $100. Then I come to find it out it hasn’t been left in a safe place and is now damaged. Now because it was a repair, there wasn’t a comparable one at the price we paid. So we leave empty handed. I didn’t think my request was unrealistic and I even said I would take the discount in store credit. Ultimately the great service on the fridge would have lead to purchasing the rest of the appliances to match from Lowes and other items as we construct a new house… we will now do our business elsewhere. I’ve never been left so disappointed in a situation.


V Williams April 16, 2015 at 1:30 pm

I have a complaint about false advertisement for your Black Friday Spring sale. You advertise the Troy Build Self Propelled Lawn Mower as being $329. This is the regular price, not a sale item yet you have it listed as part of your sale. This is misleading and false advertisement. I would like to have a response on this matter please.



Margaret Taylor April 14, 2015 at 7:33 pm

This is a complaint. On 04/01/15 we went online to order a refrigerator, washer and gas dryer. The online order system stated that the Ocala store on 7575 SW 90th St had the refrig and washer but not the dryer. The dryer was available through the store at 3535 SW 36th St. I placed an order for the 3 appliances and two accessory items. The order was paid for by an American Express card and this caused an authorization hold apparently because the delivery address was not our home address on file. So I contacted your customer service operator who straightened the problem out and we were told the order was processed. Later we received a phone call from a lady at the 7575 SW 90th store who stated that she had seen the order and noticed that it was in two parts with some items coming from her store and others from the 3535 SW 36th store. She stated that she was combining the orders and that everything would be delivered from her store at 7575 SW 90th St on 4/14 as requested. We mentioned to her that per the online order the dryer was not available from her store but she stated that it would be available and she would take care of the order – “don’t worry everything will be delivered on the 14th”. The 14th comes but we didn’t receive any call the night before or even by 10am the next morning giving us a delivery window. We called the store and are told the dryer is on back order and they will have to call D.C. to get an expected date. I call Lowe’s 800 customer service number to complain and am told the order shows in the system as everything will be delivered on the 14th. We call the Lowe’s store back and are told that there NOTHING will be delivered on the 14th – they have none of the appliances we ordered and MAYBE they can deliver something on the 21st. To say that we were aghast would be an understatement. I call 800 customer service again explain the cirXXXXstances and am met with “we cannot help you”. To add insult to injury I am given a lecture by the rep who takes offense to my use of the word XXXXXED UP to describe Lowe’s handling of our order. Let me add that I am a retired Senior Disputes Representative who handled both VISA and MasterCard disputes for PSCU (card processor) and I am well used to abuse from clients – my “so-called” lack of manners was mild indeed and I felt it was especially insulting to have the Lowe’s rep focus more time on that than on the mess that Lowe’s made of the order – which by the way was #75067 (I think there was actually a second number to cover the balance of the order but I do not know what that # is because Lowe’s never emailed us a detailed invoice.) So we cancelled the $4600 order and have purchased from one of your competitors who has guaranteed us delivery on Sat. the 18th and I may add at a lower price. Lowe’s has seriously inconvenienced us – we will be without appliances for several days and it will be Monday before the refrigerator is operational. As a consequence we will be extremely vocal in our criticism of the Lowe’s organization and Lowe’s will NEVER get even $1 of our business. You need to take a serious look at your online ordering system and at the connection of that system to your local stores.


Dawn Miles April 11, 2015 at 12:13 pm

I just bought a carpet from Lowes and in the store the small carpet sample was med grey. So we ordered it. And as it was being installed I said to the man that is not grey, it was a weird bluish green and he said yeah that’s what it looked like to him. He check the name of it and the name was correct put in my house the color was completely different than in the store. So I contacted Lowes that day and told them. The lady came out the next day and agree the color was complete different in different light. No I see I should have took the sample home but I’ve never had a problem before. So her boss calls me and says there is nothing Lowes can do which I can in part understand. But my complain is the guarantee says, ” If there is any problem at all, or if you are not satisfied for any reason, Lowes will make I right, guaranteed.” Well that is a completely false statement.


Dawn Miles April 27, 2015 at 1:58 pm

I want to say Lowes district manager just called me and is giving me my money back on my carpet and I am so happy Lowes is standing by there guarantee. If your having problems call the 1-800 lowes # they are so nice and keep call till u get action.
I am happy to be a Lowes customer!


Russell Griffith March 30, 2015 at 10:04 pm

Today my wife, granddaughter and I visited the Lowes at 10156 E 71st street in Tulsa and everything was fine until we proceeded to the check out line. We had a sales lady by the name of Melinda who made it blatently obvious she did not prefer to be at this workplace. As soon as we began to check out this woman seemed very aggitated. She had difficulty ringing up our few items (17 to be exact) and immediately started to roll her eyes as we tryed to help her and reassure her it was okay, such as we were in no hurry. Melinda, her name tag stated, as previously mentioned, then proceeded to sigh and shrug her shoulders, and still, rolled her eyes. We had 13 flowers, thus being the items she had difficulty ringing up, so I suggested we pull the cart around, for her advantage, and she got upset that she had to bend down to scan our items, stating in a very rude manner, “These don’t have any special prices or anything on them do they?” when I simply responded, “no”, she replied with a scowl and, “Good.”. I am a disabled veteren, and have been a very loyal customer of Lowes since 11/96, building multiple houses, apartment complexes, remodels, and other numerous jobs I have had over the past 19 years. I have been satisfied with the services Lowes has provided me, except for today. I was very disgruntled with the lack of service, and ill-mannered woman we were bombarded with.


Wilma Perdue March 28, 2015 at 11:16 pm

March 14 2015 I purchase a whole kitchen of unfinished oak cabient .The sales that help me all he could talk about all his award he won .we wait 45 minute to him help us after put my order in he said he would put down that he deliver on 18 to cover his butt.when we got up leave he said her my card call need anything I won,t answer but I call back .He also took my name phone and man with me help me on my house gave him all number of each cabient.Monday 16 he call man working on my house said he order 10 instead of 2cabient which was $400.00mistake did not call me I sign bill. Did not get cabient until March 25still did not get all them they came again on 27 still did not get all them. Evertime call put me off more day .The first day we order they had all in store .I open charge card with Lowes to paid for them got my bill before got my cabient. Talk with store manger he act like this man didn,t make mistake he couldn,t even find anything that I even bought anything had find it from my credit card I open. This was very bad service I paid 85.00to get deliver I should get my money back . This in Hendersonville Tenn sale man Joe Weber. I will not ever buy anything else in this store thin person DOES NOT NEED ANY WARD .I am not paying my bill until this is took care of..


John Tenorio March 20, 2015 at 2:58 pm

I have a complaint about a refrigerator that I had delivered .

Originally the refrigerator arrived on time and the delivery people picked up my old refrigerator and dropped off a new one .after bringing the new one in they plugged it in and it had no power ,we checked circuits and different plugs and it did not work .
my original frig had a ice maker they un hooked it and took it out so when this did not work they brought my old frige back in and told me the manager would call me ASAP and arrange a new delivery .
Finally after waiting all day I called and tracked them down and they told me they would deliver another on Saturday ,this was a Tuesday .

so on Saturday I made sure I was going to be home and waited they said it would be between 8-12 and finally at 2 pm I called and the person I reached said oh that was his fault they forgot . he then told me they would deliver another on the following Tuesday .
well on Monday I just happened to be home and they called and told me they were almost to my house .so I stayed home and they finally showed up again and delivered it .if they would of stuck to the original plan I would of not had to cancel my plans .
I decided I was not happy with this and complained on a facebook blog that Lowes had .someone called and chewed me out telling me I got my refrigerator what was my problem .so I went to lowes site and complained .I got a E mail telling me I would hear from them in 24 hours finally here days later a manager called me and again all he did was tell me . I received my refrigerator why was I complaining .
I am handicapped and am a below the Knee amputee . this refrigerator was being paid by Black hills energy . if lowes does not want to deal with this they should pass it on to another company that deserves the business. not be rude to the people that receive the appliances.

I called the customer service center and they told me I could not talk to a district manager that I had to deal with the store .

the store manager called me and he was a little nicer but still told me he could do nothing for me .

I feel this is totally unacceptable and feel like Lowes needs to compensate me with something more than come in and I will get you a good deal the Manager make me believe it was all about him making a profit .and no customer service .
yes I do feel this is discrimination and unacceptable

this purchase was at the North side Pueblo Colorado store

John Tenorio 719-696-****

I feel the BBB and PFLAG and the Disabilities center needs to be my next step . they have told me to make one more complaint before we go farther


Tawnna Garner March 17, 2015 at 7:21 pm

I purchased a LG side by side 11-21-14 and the freezer light inside never work or the ice maker call the service number authorize appliance came out order parts return 2wks. Later for the repair and it still didn’t work. Call them back tech. Came out look at tried a second time and didn’t work so the tech decided nothing else they can do but for me to call Lowes I did set appointment up there tech came out didn’t get anything to work he order parts also came back out a second time freezer light did work this time after installing parts but still no ice maker. Remind you I have taken off work 5x already without pay. Tech orders another ice maker for frig. Installed it yesterday ask to give it 12hrs. To make ice it is now 16 hrs. Still no ice at all so I have ask for a refund several times everyone wants to still send a technican by again. But it’s not gone happen that way at all I want a refund to go somewhere else to purchase a refrigerator this is very bad service, no customer service at all. Something needs to be done or I will seek other advice reminding Lowes it is 90 days past and refrigerator still not functioning completely.


tom mcguire March 16, 2015 at 12:17 pm

I am confused….I have a county veterans I.D. showing that I served this country during the Vietnam War. I have used this card many times at Lowes in my area . I also have a small bungalow in a shore town in point pleasant nj and have used this card on purchases in toms river store.I am not a disabled vet and did received the discount upon check out. Recently I was advised that by the cashier we no longer accept my vets I’d. Of course this was only at the toms river store…I do receive the discount at other Lowes with no problem….My question is…Are the Lowes stores independently owned?? Why would it be accepted at some Lowes and not others??Something is not right….Be careful vets..Someone is playing games with veterans…Sad that Lowes could stoop so low in this level..
Tom jt***@aol.com I would like to hear your experience.. Maybe boycott by all veterans would speak louder…


Genie May 27, 2015 at 10:10 pm

I’m sorry about your experience, Tom and I want to personally thank you for your service. As a long time Lowe’s customer service employee, I can tell you corporate policy is a 10% discount for active duty personnel and those who have retired from the military. Only proper military ID with picture is accepted. During Memorial Day weekend, 4th of July weekend and Veteran’s Day weekend, the discount is given to all veterans and all ID is accepted. A few stores follow their own rules, which makes it confusing, at best. I hope this clears it up for you. Again, thank you.


Antoinette Cristini-Malone March 14, 2015 at 9:50 am

I submitted my application to work part-time for a store location. My husband also applied for a position at the same location. He received an interview and asked if my application was being considered. The response was that family members cannot work within the Lowes Corporation. I would like to know if that is a Company Policy or if it is a store to store consideration. Please advise.


Jeff March 23, 2015 at 5:01 pm

I’m a new employee and just finished my orientation. More training ahead, but what I learned is that they LOVE family members or friends to come on board. You may not get matching shifts, but the management here conveys a strong appreciation for family values.


Lee Tomlinson March 12, 2015 at 12:19 am

Bought Whirlpool a Refrigerator on 6 Feb 2015. By 20 Feb a refrigerator had been delivered 3 times. First returned due to large scratch on door. Second returned due to ice/water dispenser area not painted. On 3 Mar 2015, my ice maker broke. Although I spoke with my local store and made arrangements for a 4th delivery, I decided that a quick “I’m sorry so now when can we deliver the next one?” was no longer going to cut it. I contacted customer care and they told me they’d forward my complaint to the store manager but give her one business day to respond, that was a Fri afternoon so on Tuesday afternoon and I still hadn’t heard anything I contacted customer care again. I requested to move my complaint up the chain. Customer care told me to give this person at least a business day. That business day has come and gone. I have no intention on dropping this. Getting someone to care shouldn’t be this difficult. I mean, they did care to get my money.

I canceled the 4th delivery with customer care. I told them I didn’t know the time since they hadn’t given me one. I said they won’t unless I call delivery. At 825 am on the day of delivery I received a message they were on their way. At 0840, they left a message telling me they were at my house. I wasn’t though.

This is just one problem. I tried to buy the refrigerator online but since my new Lowe’s credit card didn’t cover they entire price and I’d have to divide it between two cards after 1 1/2 hrs on the phone I finally was told I would have to go to the store.


Alicia Lanfair March 11, 2015 at 9:15 pm

To whom it may concern!
I am a co-owner of the Watertown Gazettee in Watertown Tn and we would very much like to talk to your marketing director about the hopes of your company advertising with our paper. Please feel free to contact the editor Jimmy Foster at e****@watertowngazettee.com or by phone at (615) 237-****.
Thank you for your time.
Alicia Lanfair


Jerry Jacobs February 25, 2015 at 11:53 am

On 10/11/14 I contracted with Lowe’s in Jackson, Tennessee on Vann drive for a patio door installed. A month later it arrived and was installed incorrectly and another piece had to be ordered which required another long wait. I contacted BBB about the poor service and Lowe’s ordered another door, which was not needed. Other problems surfaced and after the right installer worked on it, the job was completed this month. Four months after they took my money! Management at the store said they would adjust the cost for my troubles. I had to make at least a dozen trips to the house (rental house) and my renter became disgruntled about the cold floor around the door (50 Degrees at the door and 60 degrees two feet from it with a draft at the bottom of the door. The compensation amounted to about half the cost of installation. Needless to say I am sorely disappointed with the installation of the door and the run-around from Lowe’s. In the past I have bought a house full of Pella windows, two refrigerators, one freezer, several truck loads of nursery items, tile for a bathroom shower, two new roofs for my house, two garage door openings two, hot water heaters, and many other miscellaneous items. I consider it an insult to be offered a 20% discount for my troubles. I do not feel like I am appreciated by Lowe’s anymore. Thank you for making it possible for me to air my griefs.


Justin Lawson February 23, 2015 at 8:22 pm

Do your research when buying appliances….Lowes is 233% higher than Home Depot on installation for refrigerator, dishwasher, gas stove, over range microwave.

Installation prices:

Lowes – no charge
Home Depot – no charge

Gas Range
Lowes – $145.00
Home Depot – $19.99

Lowes – $125.00
Home Depot – $79.00

Lowes – $144.00
Home Depot – $79.00

Lowes $414.00
Home Depot – $177.99

Choose wisely…..


Jeff March 23, 2015 at 5:05 pm

Just a heads-up…Lowe’s has a price match policy that will enable you to do ALL your shopping in one place. In addition, if using the Lowe’s credit card, you get an additional 5% off every time you shop.

Here’s the corporate website where you get more details–


Annie Bride February 18, 2015 at 2:16 pm

I would like to address this issue on the Lowes Store in St. Clairsville Ohio for there remolding dept. I had drove 50 miles to this Lowes to have information on total renovation on our bathroom as well as having a whole new room added to our front porch. We had made not one but three trips to there store with picking out all of our fixtures and bathroom needs for this complete renovation and meetings for information of the project. We spoke with the dept manger Lawrence Mack personally and he and another laborer came to Cambridge to get further details/measurments of the project for a quote. Mr. Mack new we were going on vacation for two weeks and he would call or we would call when we returned from trip. We were home a week and half with no call so Terry along with myself had made six phone calls with no one returning any calls until I made the last call to the dept personal and informed him if Mr. Lawrence would not return our call in the next day I would go further up the ladder for some answers. FINALLY after that call I received a voice mail from Mr. Lawrence that he was returning the call and if we needed to speak to him call back. After a two month notice on what we wanted done 300 miles back and forth to the store, six phone calls and having a job of probably over $20,000.00 in sales for Lowes and not getting any type of call back to personally talk to us. I will NEVER NEVER shop or recommend this business to anyone. Owning my own restaurant for over 25 years I have never treated customers with such professionalism. In our business you always make it right. This was not a 100.00 job and those are important as well dont get me wrong. We had all of our bathroom items picked out from basin/lights to the all the fixtures. All I can say if a job this big is being treated like this your company is losing ALOT!! of money on the bottom line doing business with mangers as these. Very very unprofessional in every way.


Kelly H. Dally February 8, 2015 at 4:47 pm

I am extremely impressed with the delivery service from the Lowe’s in Madison, Georgia. Jason and Cedric called in advance to let me know an approximate time of delivery and called again to verify they were on the way. They both were extremely friendly and did a fantastic job installing the dryer and answering our questions. It was an awesome experience. I ordered the dryer on line Saturday evening and it was delivered before 3:30 on Sunday. Great job!


Chris nothappywithlowes February 5, 2015 at 11:02 pm

I have had HORRIBLE treatment at the Denver rt 73 store with their management. They misplaced our dishwasher during the delivery process and had to argue for 3 weeks with managers (total amount for all items delivered was over $5800) to get my dishwasher. I had a refrigerator delivered Sunday and it had been literally crushed when the guys took it off the truck, and lowes wants me to wait another week and a day because the store I purchased at does not have any in stock. HELLO, HUNTERSVILLE AND GASTONIA AND MORRESVILLE STORE HAVE ONE!!!! I want to speak with someone ASAP regarding this situation but nobody will return my calls. I will never shop with Loews again. PERIOD!!!


Sue February 2, 2015 at 12:54 pm

I am extremely impressed with the service I received from Amanda Young at the Portage, Michigan Lowe’s. Amanda designed a kitchen for my 1950’s era ranch house. I am so impressed at how much she listened and how hard she worked the design to fit my style and my budget. I am also impressed with the delivery service from Lowes. They have been very punctual and concerned about my needs.


Dennis Mize January 27, 2015 at 11:11 pm

I would like to find out how I can add or be apart of Lowes DYI or Childrens bed design. I’ve made mutiple childrens beds using material from lowes. No one else has shown my designs and I have millions of them that can be built on the floors at lowes. My designs are on my facebook under dennis mize. Please look them over and see if I can become a lowes DYI designer.


Buddy January 20, 2015 at 1:31 pm

Being a CEO is like being a teacher!!!!! Anyone can be a teacher and teach a curriculum but that doesn’t make you a great teacher, the ability to motivate is what makes the difference between someone who teaches and a great teacher, just as being the head of a company as a CEO doesn’t make you a great CEO without having some sort of a customer service department as a basis for doing business, that is the start of a great business and of being a great CEO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Which none exist here in this case, leader, teacher, company, great, CEO, customer service, motivate, nothing !!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Jeff Crihfield February 4, 2015 at 4:47 pm

Buddy, I completely agree with everything you said, and it seems that most companies today are run by idiots and the most greedy jerks alive! It seems that Lowes only want to get your money and don’t care about the quality of workmanship that’s done! So I hope how soon people start finding a better alternative to this company and their dirty dealings!


Buddy January 20, 2015 at 1:06 pm

Dose anyone ever read any of these post at Lowes? I don’t think they do because nothing ever changes!!!!!!!! I guess they all get their big bucks regardless of what goes on in the real world!!!!!!!!!!!!!!!!! Hohummmmmmmmmm Hohummmmmmmmmmmm


Buddy January 20, 2015 at 12:54 pm

I am really surprised that any of you have any kind of problem with Lowes, price , billing, installation, what ever I cant get anybody to answer the damn phone, stores, main office, anywhere!!!! I guess they can make more money with less employees, customers service, or operators to talk to customers about products, services, inventory, price or anything else as for as that matters !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This world is going to hell right in front of us!!!!!!!!!!!!


Deneen January 20, 2015 at 2:46 am

I purchased a water heater from lowe’s on 6/19/2009 i also purchased the lowe’s extended warranty i called the manufacturer wich was whirlpool to complain about brown water and had to order and pay for a part after that i called lowe’s customer advantage team on 12/29/ 2014 they sent a tech guy to my home on 12/31/2014 the tech worked on the tank for about 45 minutes and the told me the tank was no good and he would contact lowes and someone would contact me in 2 hours and that never happened after several attempts of me calling to get an up date on a new tank i was finally told i would receive a gift card for the amount of the water heater wich i didn’t receive until 1/15/2015 so for two weeks I’ve had to take children out of their home in the dead of winter to bathe them all of whom ended up sick.. i don’t understand why i was not able to just go pick up a water heater instead of having to wait for 2+ weeks for my replacement? Your warranty system fail to meet any kind of customer standards or satisfaction…. sincerely a very dissatisfied customer


T.Remer January 18, 2015 at 2:35 pm

Lowe’s Sacramento Ca. Was going to purchase carpet for two large identical room. 390 sq feet. We wanted a pattern and had compensated for this taking our measurements to 408 sq. ft. There are no cut ins the rooms are one large oblong. We were in the carpet department for thirty minutes before an associate even acknowledge us. We wanted Lowes to install for us. We had chosen the carpet that we wanted finally an associate came over to us. We told him what we wanted and before the conversation could continue he stated that there would be a $45.00 measurement fee if they were going to install. I have been a contractor for many years and know how to read a tape measure, it fell on deaf ears. The associate was not an asset to Lowes he lost the sale. He was more concerned of getting the forty five dollars than keeping a customer happy never once said we could make this work. The associate treated us like second class citizens and allowed us to walk away. Rude Rude, So now we will buy from Home Depot.


jose diaz January 14, 2015 at 8:53 pm

My name is Jose f Diaz, i have a construction business I spent few thousand’s off dollars every year buying stuff from Lowe’s , I buy alot off materials from here , but this past Saturday 10 off January about 12:30 I when to the store on 1701 s Havana st aurora co 80012 I got rejected really bad, i when to return some left over materials n other’s that was broken in the box, i always return my materials with my passport n my receipt but this time the person was there treated me race’s n they rejected the service to me n i left with my stuff, i ask for the manager n she didn’t help me either i think this is not right , i spent alot money there n they don’t help me doing my return , why you guy’s do this to your customers,i hope u guys can stop doing this to people to spend money with u…


Fred January 12, 2015 at 12:29 am

This is for the person at Corporate Headquarters who changes the rules on Veterans 10% discount. I was refused my Veterans discount at the Kannapolis, N.C. store on Jan. 11, 2015. I have a North Carolina license that has veteran stamped on it. I had to show my discharge paper to the Motor Vehicle Administration before I could get that on my license. Lowes said that is not enough, now the store said I have to show my discharge paper that I keep in my safe each time I visit the store. HOW UTTERLY STUPID IS THAT. Do you think that the North Carolina MVA is in cahoots with veterans and this is not really proper ID to show that I am a military veteran who served his country with honor. This makes no sense on any level. Just keep this stupid rule in place and watch even more veterans go to Home Depot where we are treated with respect and they accept the NC drivers license that reflects a person is a veteran.


Dawn Parker January 10, 2015 at 11:34 am

Dear Mr. Hull:
I am writing this because I’m still shaking my head at the lack of common sense in your billing dept. I had a $25 late fee removed from my account last month and paid my $14.77 balance in full. I received my bill this month and my purchases were $21.99. Again, there was now a $26 late fee attached to this bill because I didn’t pay the late fee that was reversed last month so my balance says it’s $47.99 with a minimum pmt due of $38.00. I paid the $21.99 for my purchases. I was told this would continue every month until I paid the $26 and when I end up with a credit balance then Lowe’s would cut me a check. WHAT? I have now closed my account after being a customer for more than 20 years because this just makes no sense to me at all and I will now take all of my business to Home Depot. Amazing that a supervisor in your billing dept just kept blaming the computer because of the minimum balance required reflects a late fee that was reversed and there was nothing she could possibly do to stop this from happening. Please contact me if you would like to discuss this internal issue in your billing department. I look forward to you response. Dawn Parker


Linda C January 5, 2015 at 9:51 am

I ordered a kitchen from Lowe’s in Wapakoneta, OH on 6/10/14 and as of today, 1/5/15, this project is not done YET! I have electrical outlets hanging out of the walls (which is a complete fire hazard), large open holes in my drywall, half a countertop, a garage half full of cabinets, countertops, tiles, etc that were measured and ordered wrong, and construction debris that was never picked up. The contractors in this area are so over-booked but Lowe’s continues to hire these guys even though they know the customer is going to be screwed. The contractor came yesterday to install the new countertop, but again, it did not fit. I have contacted corporate before but only ended up getting a call from a manager at my local store. I am at the end of my rope, and after having my house torn up for 7 months, I have contacted the Clark Howard show and asked for his help. Maybe with some negative national exposure I can finally get this nightmare finished. I am also reporting them to the Better Business Bureau.


Robert December 22, 2014 at 9:53 am

LOWE’s sucks PERIOD.. Kitchen department in Lewisburg, WV . Very professional when they think your are buying a kitchen soon. But when you tell them you are in a planning stage they will reply ” OH, I’ll give you a square foot price ” If I wanted a sq ft price I will hold my chin and guess.


Reginald Glover December 15, 2014 at 9:13 pm

I’m a true Lowe’s customer,who spends a lot of money in the Rincon,Georgia store.I recently purchase 2536 sq. ft.of laminate flooring,which I love.The flooring was to be delivered to my home which made it there.The Laminate was to sit in my home for 24-72 hrs. before it can be install.Later the installer arrive and check the floor and wood out in my home.Everything was good.Later the installer inform me that I was short a pallet of my order,which Lowe’s corrected.On 12Dec2014 the laminate was to arrive at the store,which it did.I call the store and I spoke with Angela,Niki,and several Manangers to see when I can have the Laminate delivered to my home.I was told that it would’nt be Friday,but they would bring it on Sat.No Laminate,so I call the store to see what happen.Got the run a round,ok cool.Talk to Niki Sunday, and was told that it will be Monday,guss what no laminate.Now I’m piss,call the corporate store and talk with Michelle and she told me that the Laminate will be there round 7:00 pm,and that the driver will call me 30 mins before they arrive at my home.NO driver never showed up,knock off at 5:00.I then went to the store and talk with one of the Manangers who told me that my Laminate is still in the back.This is BS,I will be on the phone with the corporate office.Lowe’s had let me down.


got XXXXXed December 11, 2014 at 11:10 am

I worked for Lowe’s over 12 years no right ups one customer sent in a letter that I never saw and they fired me just before Xmas and I have 8kids so I think Lowe’s sucks the big one they don’t stand behind their employees at all Lowe’s is the worst to work for they suck and XXXXX you Scott preze store head dick


got XXXXXed December 11, 2014 at 11:13 am

Store 1013 mission valley where all the manegers suck each other’s c**k isn’t that right Scott pereze


loren Gideons December 10, 2014 at 8:56 pm

Order Summary
Order Date: 12/10/2014
Order #:

30-in 2-cu ft Over-the-Range Microwave with Sensor Cooking Controls (Stainless Steel)
Item #: 174255 Model #: MMV5208WS

I bought This micro wave from your web site and my daughter went to pick it up and they said they did not have anymore and that they only had this bent up piece of garbage and told me i have to take it and leave it. This is unexceptable to me I can not believe any company would do this I wont be shopping at Lowes ever again I spent close to 35000 2 years ago and 10000 the year before.

No were in the add does it say the item in refurbished or broken or open item or anything but new.


Sonja Edelman December 6, 2014 at 6:42 pm

Went online to sign up my grandson for the build and grow kids clinic in Billings, MT only to find out that it is full again!! If you don’t get them signed up the first day or two your child doesn’t get in, we are limited to a small amount of like 50 openings, Home Depot has an average of 200 kids in there workshop and no kids are turned away, if they run out of the project for that week they have a backup. I was told to bring in my 4 year old grandson and if someone didn’t show up he would be able to do the Christmas Train, what a disappointment to a little kid if I would take him down there and he doesn’t get to do it not to say its a 20 mile drive. Get real Lowe’s, people will drive miles to your store spend their money there the more kids you bring in the more parents come in and spend money. I know we we are Lowe’s shoppers but I really think we will now be doing ALL our shopping at Home Depot where my grandson is always welcome not just the first few.


susan smith December 6, 2014 at 12:29 pm

LOWE’S. is a great place to work. It’s the people within the location that make it difficult . Most employees want_to work but this corporate schedule makes it hard we have a life other than Lowe’s .Take in consideration that we need schedule to fix our lives. Some employees wants only morning ,mid ,nights ,or weekends. No employees should have to closes 5 or 7 day in one week.That msg. tells your. employees that thier lives means nothing .For your employees to take care of the customers the employers need to take care the employees to sales Epp’s,leads,and Credit application .


alberto December 2, 2014 at 1:42 pm

Lowes at Buford ga #622 is so rude and unprofecional staff specially three manager of night shift I was needed of help which never came stead off I’m feel so indiscriminate for the manager…. horrible service I’ll will never buy at theirs stores ever I’ll prefer going to home depot……


Barbara November 25, 2014 at 11:11 am

My husband and I purchased several gallons of paint in Sept. to paint the exterior of our house. We went back to the store to purchase more, but apparently the person picked up the wrong tint base. One side of my house has 3 different shades of pale yellow.
It was time consuming trying to fix the problem and it still needs to be worked on, however, the weather is bad. Apparently the Lowes paint employees are not all well versed in picking up the proper tint base. I have photographs to prove the problem. What can I do, short of going to see an attorney?


Shirkey Baker November 24, 2014 at 4:59 pm

I was going to write a registered letter to the CEO, CFO, and COO, but I will try this first since I have found it. My Mother died three years ago and my father approximately16 ears ago. None of my parents joint accounts were changed after my father died so as a result everything remained in both of their names. Lowes has been notified by phone, letter, as well as me sending my fathers death certificate and my mothers death certificate. The last time the collection agency called I asked the lady if she would like to continually get collection notices in her deceased fathers name.
It amazes me that Lowes can continually send me these notices but cannot send me copies of the invoices that I requested. As one of the executors of my mothers will these are needed to finally settle the estate but even though I have been told several times they will take care of it the only thing they seem to be able to do is send threats for late bills.


Fletch Edwards November 21, 2014 at 3:40 pm





Hardeetr@yahoo.com December 3, 2014 at 10:27 am

I had the same problem with the Lowe’s store in Washington N.C. I have VETERAN on my driver license. They would not honor my license.
I have no problems at the Lowe’s store in Greenville N.C. All Lowe’s. stores should go by the same rules. I was told it was manger rule not to honor driver license with Veteran.


Sandra R Hurd November 19, 2014 at 11:47 am

Throughout the years I have purchased many items at one of our Lowes stores in Fayettevile, NC. I have to admit I have been pleased with my purchases. I had doors and windows installed back in January 2010 which I paid cash for which I paid cash. Since having the windows installed my major complain has been the draft coming from sides of windows. The installers were no longer working for Lowes at the time I made my first complain. To this day I have been saying the windows were wrongly installed. On January 8th, 2011 I went to the store to complain again. In winter I can really feel the draft and the house heating system is constantly coming on. I had one of the installation personnel write and sign a note regarding my complain since the one year labor was about to expire. On January 25 this year I complain again and they sent DNS construction to check on the windows. I waited to be called and had to call DNS on February 12 and February 14 of this year to get an update. The gentleman who came to check the windows said he turned in the information to Lowes corporate office. These past few days have been very cold and windy and the same draft on these windows is very noticeable. This morning I called the store to talk to the manager as to what should be my next step. They informed me he was not there. They transferred me to one of the assistant managers and while explaining my situation, the call got disconnected. I immediately called back and they informed me the manager I was speaking to had to leave the store for about an hour. I need help from your corporate office.
Than you


Bev Dengler November 15, 2014 at 4:56 pm

OK, so to begin with I never thought that I would be doing this, but here goes. I bought a washer & dryer for my daughter at the Hamburg, PA Lowe’s & it was to be delivered today (sometime in the morning, I was never even given a range of time for delivery. No one is living at the house that the delivery was being made to so I made sure to tell the cashier to have them call before delivery to make sure someone was there. When we heard nothing this morning, my husband went down to the house only to see the delivery men getting in the truck & driving away. When my husband tried to flag them down, they waved & kept driving. My daughter immediately went to the store to inform them of this & given them my cell phone number since we were at the house working, but didn’t know how long we’d be there. We were assured that the delivery men would be back & that they would call before coming back (though the store couldn’t get hold of the drivers). We waited at the house for 4 hours & left to go get something to eat. Still no call, so I stopped by the store & met with the manager who informed me that they were at the house 30 minutes ago & would not return today, since we were not there after 2 attempts-would there be a day next week for delivery. I said can’t they meet us there right now & was told no. I said tomorrow (Sunday). At first he balked-said my daughter lied to me & never gave my number to the cashier then said that she said we would be there all day working. I know none of that is true having heard the same story from my daughter when she returned from the store, later that day when I returned from the store & from my future son-in-law. I also know that 4 years ago, I bought a washer & dryer from Lowe’s & had the same issue & I was home when they reported to the store that no one was home for delivery. Seriously, can’t anyone at the Hamburg Lowe’s take responsibility for messing up? After almost causing a scene at the store & explaining my past experience with this store to the manager, he agreed to have the washer & dryer delivered tomorrow but I still have not been given a time for delivery. Given my experiences with Lowe’s in Hamburg, PA I refuse to hold my breath & would rather have had the option of having my credit card refunded & just getting the washer & dryer from another store. We have been excellent customers to Lowe’s~ regardless of my past experience which honestly scared me away for 2-years. If my washer & dryer are not delivered tomorrow, I will be back at the manager’s office & tell them to refund my money. At that time, Lowe’s will be losing my business as well as my family’s business, any friend’s that I have will be informed not to trust them to deliver anything & if you can not take it from the store, not to purchase it. To say that I am ticked off at the continued practices at this store is an understatement. I hope that the manager did not in fact lie to me & will be able to hold true to his word & have the washer & dryer delivered.


Carmen November 12, 2014 at 7:12 pm

I want to say that Lowe’s in El Paso, TX on Transmountain has an employee by the name of Steve G. in appliances. He is the nicest, friendliest, knowledgeable, caring employee! I have purchased my refrigerator, stove, hood, dishwasher, washer and dryer because he let’s me know when sales come up. He knows his merchandise and answers all my questions. I know I could go to their competitors but this employee is why I go to Lowe’s. He should be recognized for his excellent people skills. He is awesome!


Bob November 10, 2014 at 11:34 pm

Lowes hiring practices are unfair. They keep the people who know the store, customers, and products they sale as part time and hire dumb kids or people that are yes men to the managers. Case in point, recently a friend of mine applied for the full time job in the lowes department he has worked for almost 2 years. He didn’t get it naturally because the one they hired for the position was from the store the new store manager and human resource manager had just come from. Guess what the lady knows nothing about nails or screws. Save yourself time and waist. Goto Home Depot or your speciality stores because they at least treat the employees who know their products with respect


Barbara Rehdner November 7, 2014 at 10:15 am

Re: Order# 3763795
Dear Mr. Prud’homme
President Lowe’s Canada;

I am extremely disappointed with the integrity of your advertising and your internet order process and also the manner in which my issue was handled at Customer Care. I feel that my concerns are something that you should take seriously, which I am sure that you will.

First a little background information which adds to my disappointment. I was in your Brampton North store last week where the Customer Service has and is excellent and I spoke to not only one of your associates but also as luck would have it the Briggs and Stratton representative who was in store. I was interested in a Snow Blower and because of their input I decided to seriously look at a style that was an upgrade from what I intended to consider. I inquired on availability and was told that they have many units, in fact the associate was concerned about selling them all. Therefore, I was in no real hurry to purchase as I wanted to look more into the spec sheet provided by the Company rep.

We did decide to purchase the unit this weekend and of course you can imagine that when I saw your current week long ad which I received Wednesday evening we decided to make the purchase right away on Thursday, which was the first day for advertised prices. When I went on line to do so I was even more pleased when I saw your weekend promotion for an additional 10% off. The order went through with all of our credit information and then two hours later I received a call from a store associate stating that they could not fulfill the order as they were sold out at their store and the other Brampton store. Needless to say I questioned her and was told that there was only stock in stores outside of the area and she mentioned the London store. There was nothing she could do for me and in fact she even stated that they only had much more expensive models! I contacted your Customer Care and was told there were units in Etobicoke and when she checked there weren’t any. Despite apologies she could do nothing further. I asked to speak to a manager and spoke to Scott, who also apologized but could not do anything. After some pushing he said he would contact corporate by email and would get back to me.

Now for my bullet points on this whole situation
• Why do you advertise something if you cannot fulfill orders on the first day of a weeklong ad especially since there was no mention of limited quantities
• When I questioned this I was blatantly lied to as I was told by your Customer Care rep that it has been on sale for some time – when I was in the store and when I checked on line earlier this week it was at the regular price of $799.00 – consumers are knowledgeable these days and do not want to be thought of otherwise – Scott tried to smooth over this by stating that it has been advertised before – then why is it advertised again if you can’t meet the demand?
• The integrity of your store on hands is also questionable in lieu of what I was told about the stock at the Etobicoke store
• Why was the fact that the style was out of stock not show up on line, thus disappointing customers such as myself who place their orders in good faith
• I was told that there is processing time involved for on line orders of a couple of hours as your system is not on real time – this delay seems to indicate that customers in store have a better chance of buying something then people who purchase on line and really both types of purchases should have an equal opportunity for availability – also this delay which shouldn’t actually be there but since it is, should be highlighted on line
• I do not understand why stock available anywhere is not made available to customers making a purchase even if it takes a few days to arrange a transfer as I am sure you have trucks going back and forth from your warehouse on a regular basis – also, why do you not arrange for back up stock in your warehouse and/or to be made available to you from the manufacturer to avoid disappointing both your and their customers
• Your website is actually good and easy to use but if the site integrity is not there it defeats the whole purpose

I have made many purchases of sale and regular priced merchandise on line at other retailers and have never encountered this lack of service. To say that I am disappointed is an understatement and to be blatantly lied to is totally unacceptable.

I look forward to your anticipated response.

Yours sincerely;
Barbara Rehdner


Mary Ann Newton October 28, 2014 at 4:57 pm

Greg, bought me the top of the line or next to top of the line Samsung washer and dryer. This purchase was made back in May. My dryer is now making a horrible loud noise, which Greg is thinking it’s the motor. I called Lowe’s and because it’s been over 30 days, they will not give me a new one. They have set it up for repair! Do my friends think this is the craziest thing ever!!?? I have called Samsung, they sk have to send someone out to check it out. We paid cash, bought the extented warranty, and they are putting me through HELL!!!! Samsung told me it was up to Lowe’s to replace it. Our extended warranty doesn’t kick in til lowes warranty runs out. How many friends thinks I should get a new unit? Greg is sick, and I need my dryer. Oh, and not to mention, I called corporate, the woman was rude as heck to me! I am very disappointed in lowes!!!!! Greg ssys, no more appliances from there. We thought they stood behind things. 30 days. Ive only had this unit 5 months!!!


Darlene Hall October 24, 2014 at 2:27 pm

Attention Kelli Hill: I have claim number 30142798484, regarding damages to my floor in August 2014 for a kitchen install. My phone number is 615-969-****. You left voice mail on my phone today Oct, 24. Mt Juliet Tennessee store was responsible for damages. This has been more than 3 months ago….I want this settled now.


Luis October 21, 2014 at 7:10 pm

i was in Chihuahua Mexico and they promise me the items that I selected and I went next week as agreed on and nothing in stock. I live in El Paso and I spent my time buying at Lowes . In Mexico if you continue to do business with no customer service or failing to deliver.


Amanda L. October 21, 2014 at 2:07 pm

april 30th I had a refrigerator, washer and dryer delivered to my house from the livermore, ca.store, besides not installing my refrigerator properly, the delivery company damaged my floor. the store refuses to take responsibility and fix it and so does the delivery company, apparently, the pictures I have to prove the damage was done by the delivery company are not good enough, even though you can clearly see the old refrigerator was gone and no damage was done to it then. I have always done business with lowes. I remodeled my old house through them and was never treated badly, that is why I chose to go to lowes this time. It is now october and NOTHING has happened, except a rude store managers telling me they can’t do anything for me and a 3rd party insurance company saying they will deny any compensation. NEVER AGAIN will I buy ANYTHING from lowes or recommend anybody to go there.


darrell October 20, 2014 at 10:14 pm

Lowes customer for two generation, happy shopping there and other stores throughout my life also my decease parent proud customers, clean stores, very nice employees .The Waldorf, Md.store I am a regular customer, my first experience having an insulation service done unbelievable that a job would be left incomplete, talk with corporate promise a call in 24hrs from senior management, no call , reschedule for completion, took off from work to meet with insulation person, he said be there in about and hour, three hours later scheduler called cannot be there today.I need to schuldule another time, but it very disappointing that after talking with some of the associate management, they make you feel that you are at the mercy of the contractors, but you paid for a service, this is a Lowe’s experience I didn’t expect. NEVER CONSIDERED HOME DEPOT, NOW MAYBE I SHOULD, A THIRD GENERATION SHOPS LOWE’S AS WELL.


Michael Bradley October 19, 2014 at 7:56 pm

Dear Lowe’s Corpoate,
My name is Michael Bradley and my wife and I have been loyal Lowe’s customers for a very, very long time.
On May 17th, 2007 we had a roof job done on our house thru Lowes of Johnson City,Tn. Lowe’s had contracted Blackwell Construction Co. to do the job. Randy Blackwell is the owner and he has since sold his business.
First I had to get Blackwell out to my house several times to get the nails and the roofing debris out of my yard…espically nails.Later in the winter of 2013-2014,I noticed a problem (leak) in the same area where I initially had a problem before the work was done. That’s why my wife and I decided to get a new roof .I contacted Lowe’s in early 2014.I also had an independent contractor take a look. At this time he informed me that my shingles were” installed wrong.”
I then contacted the local Lowe’s store where I live and told them of the problem. They said to contact a local Owens Corning Contractor to come out and take a look. And he did. The Owens Corning contractor also noted that the shingles were improperly installed wrong. I then contacted Lowes again in August 2014.
The manager I talked to has failed to respond to me at all dating back to the summer of 2014.I have been to the store on several occasions since then, but each time his employees say he isn’t available. I have left several messages and have gotten no response. I feel as tho Mr. Shepard has ignored me and my problem.
This is the point as to where I decided to send an email to corporate.I feel that Mr. Shepard has failed in his responsibilities as a manager and has not held up to his word or the word of the Lowes store .As of this email I have yet to hear from Mr. Shepard. He told me he would have to take this matter to corporate and that he would get back with me.
If you were to look at the history on how much my wife and I do business with Lowe’s
you would see that we are Lowe’s people.
I really hate that this matter has come to this but I and my wife expected better from Mr. Shepard and Lowe’s. I am still looking for answers to this problem.

Michael and Terry Bradley


Erika McKoy January 6, 2015 at 9:33 pm

We had our roof done by Lowe’s in Newport News VA. The roofer used nails that were too long and damaged our overhangs in our craftsman style home.We asked him to stop but he said he was covered by the contract that said he had to use long nails for the warranty. We now have cracked wood and nails protruding from our overhangs. We asked Lowe’s to have the contractor fix the problem. They said they would paint the nails and glue back cracked wood if we sign a waiver. We had two other roofing companies come out and they said the roofer should have used shorter nails for the overhangs. We called Owens Corning and they emailed us a letter stating that shorter nails should be used for craftsman style overhangs and the warranty on the shingles would still be honored. The contractor refuses to do more than paint nails and only if we sign a waiver. When we call Lowe’s headquarters they end up sending the same contractor that caused the damage. We would like to have someone from Lowe’s headquarters look at the letter from Owens Corning and look at the pictures of the damage, but they always send it back to the same store, same contractor, same unresolved issue.I regret using Lowe’s for our roofing.


Janet Levy October 18, 2014 at 2:18 pm

My complaints are a few, however, my biggest complaint is the 24.99% interest Lowe’s charges consumers who have a Lowe’s Credit Card. I can’t seem to get my principal down given the slice they take up front in interest. Example: $108.00 payment- $53.79 goes to interest and $55.27 goes towards the principal. This is highway robbery. I have tried to talk to the credit department and don’t really want to share what their “responses” have been other than they can be rude. Of course I grant them some sympathy for they are probably very low paid employees.

I am hoping this complaint where it can be seen by many will make a difference (?)


Abraham Kim October 18, 2014 at 11:27 am

I had a project to replace my floor with wood. So I went to Lowe’s, (the store # 1518, its physical address: 9800 Preston Crossing Boulevard, Louisville, KY 40229. Phone # is (502) 810-0116, Sales #: $1518T$1914388) and requested an estimate. When my wife is at home alone, the store Installation Loan officer, Mr. Jesse Steward, came to our house and estimated all with promising Lowe’s team would not make a crap in their installation. With our sincere promise that Lowe’s team would not leave any squeezing sound and gab between the pieces of wooden floor, I made a contract for nearly $7,000.00 floor project. The Lowe’s installation team installed the floor on 14-15 October and left our home on 15 October, we cleaned the floor and found that there are many places having gab between pieces of wooden floor, cracked ones installed, and nail marks left behind. I was totally disappointed with Lowe’s installation team’s product. It was totally not their promised product. So I contacted the installation department of the store 1518 and asked them to come out and see them and fix them. The installation manager Anna, 502-810-0116 ext. 346, came out to my home while my wife was home alone. When she left my home, the Lowe’s installation person fixed only two pieces and left. On 17 October, he came out to my home to try to fix others. While I am pulling them out to my home to correct their crappy job, they said to me, “it is because of language barrier issue.” They came out to my home when my wife was home alone. But their failure of creating the promised job and also correcting their crappy job are not related with any matter of race, gender, and also language. My wife is a full time collage student now. While they understand dogs and cats which do not speak English at all, how can they matter with a collage student’ pointing out their failures? Is Lowe’s a company operating the business based upon a differentiation of race, gender and language? When the Lowe’s installation men fixed their crappy on 17 October, they would need to replace one near our refrigerator. Even though we paid the cost of moving furniture, they said to me they would not take any responsibility on any damage which might be caused while they would move the refrigerator. I said it would not correct. They said they moved the refrigerator already moved one time and it should be second time and so they would not take any responsibility on any possible damage. So I advised them to take to Anna, Installation manager in store # 1518. Anna said Lowe’s would not take any responsibility and also it would not be covered by warranty. So I said to her, saying, “Your installation job is not finished. As long as your installation job is not done, no matter how many time you move our furniture, you have to take the responsibility on any possible damage.” But Anna screamed out, saying, “I’m done. Just do it and get out the house.” Is this the customer care that a great home improvement company Lowe’s create for the customers? I really appreciate the business of Lowe’s. Lowe’s is a very important business in our community. But some wrong employees and staffs of Lowe’s and their immature or careless customer care makes Lowe’s good customers frown. They not only disappoint Lowe’s good customers but also undermines the great home improvement company Lowe’s which we need in our community. It is sad, isn’t it? Even though this store installation team corrected their crappy works, still there are many crappy areas in my this week-installed wooden floor making squeezing sound. So I comfort my wife, saying, it is OK. Look at the floor in 2 meter distance. It seemingly looks good. May God bless the Lowe’s, leadership and employees.


Melody Owens October 14, 2014 at 1:20 pm

I bought a water heater from Lowe’s of Madisonville, KY store # 16 550 Island Ford Rd.
Madisonville, KY 42431-9478, (270)825-1999, salesman:Sharon Ellis Salesmen ID: 1169565, DoXXXXent print date: 06/10/2014 The price of the water heater was $434.88. But the labor charge was $747.00. The Balance due was $1181.88. We paid in full in cash. It took them almost a full month for them to come out and start to install the water heater. And then when they came out they they used the old pipes on the outside of the house, and then they didn’t tighten the brackets, and later when the inspector came out he told me that it wasn’t up to code.he didn’t tell the people at Lowe’s that it wasn’t up to code. I had called asking why it hadn’t been fixedafter a strong wind had blew over the pipe again.they’ve sent people out three different times and every time they have done very crude work.i’ve got the video and I’ve got pictures of the crude work that they have done. I’m going to be asking for a full refund because his last work that they’ve done water has seeped into my house and possibly right into the inside of my new water heater.i’m tired of dealing with the shabby work that these people are doing. I have put a lot of work into this house just because it doesn’t look nice now doesn’t mean that it isn’t going to look nice in the future.


D. West October 11, 2014 at 12:07 pm

In addition to my previous post/complaint, I would offer the following: 1) Corporate needs to consider providing their staff with an efficient way to track customer’s purchases, especially things that have had to be order. This would prevent other employees from selling a product that was ordered for another customer!. Computers are amazing these days. 2) Employees need extensive training on communication with their customers when there are issues with a special ordered purchase, the customer is not left wondering where their purchase is. 3) Employees need to be reminded that Customer Services should be their No. ! priority.
This may not apply to any other store but the store located in Kingwood/Humble Texas is in dire need.


D. West October 11, 2014 at 10:50 am

This in regards to the VERY POOR customer services I received at my Lowe’s store #750. On 9/29/14, I purchased a water heater – to be installed. Since it was out of stock, the salesman #S0750EP1, said they would order it and call me when it was in so that I could come in and pay for the installation. After 18 days of not hearing 1 word from them, I called the store, which took them quite a while to even find my order on their system. After checking the girl almost sarcastically to me that the reason for not receiving it was because I had not paid for the installation, to which I replied, no one had called me to tell me it was in. So on 10/7, I went into the store to pay for my installation. It took some 30 minutes or more to even get anyone to the desk to assist me. After he got most of the info into his computer, the computer crashed and he had to start completely over. He informed me that the installers would probably call me that day to set up at date/time, which they did. It was set up to be installed on 10/9 after 2:00pm. Around 2:30, the installers called and asked if I had the water heater at my house – no, I didn’t. Then about 45 minutes later, the store called to ask if I was sure the water heater wasn’t at my house. I would know if a spare water heater is sitting around my house! He then replied “Well, we have a problem as the water heater is not at the store”, to which I replied, “NO, WE don’t have a problem, YOU have a problem!”. Finally around 4:45, he called to say it was not at the store, that someone else must have sold it to another customer. Yes, he did offer another water heater, but since this was the 2nd time this store has sold my special order, I was DONE with Lowe’s appliance and that department … and I am done! I was asked if I wanted to speak with a manager, I requested that conversation. The night/assistant manager did listen to my complaint and was very professional and apologetic however, I AM DONE with Lowe’s appliances!!!


donald wilson October 9, 2014 at 3:15 pm

lowes store in ky the manager hide when I ask to talk to one of them none of the employees knew any thing about what I needed I bought interior French doors and needed the latches that go at the top of the doors iwanted to see if they could be ordered the managers names are scott and howard this store sucks theirs never any enough checkouts open this store is in Ashland ky store 1123.


donald wilson October 9, 2014 at 3:07 pm

lowes store in russel ky the manager hide when I ask to talk to one of them none of the employees knew any thing about what I needed I bought interior French doors and needed the latches that go at the top of the doors iwanted to see if they could be ordered the managers names are scott and howard this store sucks theirs never any help when you need it the next time ineed something I will go to home depot .


Floyd Lawless October 8, 2014 at 5:37 pm

At your store on 2671 ross clark cir. your manager tony and gerald who works in outdoor grill dept. went out of their way to help me with a major problem. I want to say thanks again for all their help


George L. Steiner October 8, 2014 at 4:08 pm

I will start by introducing myself.

My name is George L. Steiner. I was born on Feb. 8th 1951 in NYC, lived in Brooklyn, joined the US Navy on Feb. 11th 1969. Non related info, I used to go to the Lowes movie theaters in Brooklyn NY almost every month, starting when is 10 years old until I joined the Navy. I currently reside in Roscoe IL.

My last employment was with a Regal Beloit Corporation World Wide leader in Motors and Gears until March 21st 2014. My position at the time I retired was IT Technical Leader, for the EDI Ordering and Purchasing. I retired due to some medical issues, stress being the major issue.

Since I retired, I have been collecting Social Security. My check is monthly in the amount of 1,783.00. My wife Norma I Steiner, works for Wal*Mart full time. She is three days younger than I. My wife has medical issues as well. The largest being she has a pacemaker.

Since I retired, I paid off my home, car and most of our larger bills and all of our medical bills. Unfortunately medical bills still are our main source of expenses. Since I retired we are paying of all bills and expenses by cash. We are currently refurbishing the home we are living in and have been living in since Thanksgiving Day 1982. We have raised 3 children in this home, and over the years we have resided, replaced windows, new roof, and added air conditioning.

In July 2013 we redid the drive way completely with cement at a cost of over 7,000.00 dollars, paid in cash.

We have come once again to a time where our Air Conditioner, Bath rooms, Kitchen counter tops, possible cabinets and windows, Siding and Roof need to be upgraded once more.

The reasons for these projects are not only to upgrade the home but to also prepare it for sale. We plan to move to the Huntsville AL area, where one of my daughters lives with 2 of my grandkids. Not pertinent to the issue, my son and my son in-law, both are Lowes die hard customers.

Now begins my Lowes story

We visited our local Lowes in Machesney Park IL. Listed below is a list of the major items purchased and installed by Lowes to date.

First project – April -2014 – Heating and Cooling system
1. Trane XV95 – 60,000 BTU / 97% efficient 2 stage variable speed furnace with a
TCONT600AFF11MA/TCONT602AF22MA Programmable Comfort Control.
2. Trane Condensing Units 4TT6018-060H
3. Whole House Electronic Air Cleaner – TFD175CLFR000EA
4. Total Cost – 7,540.00

Second project – May – 2014 – Main Bathroom and Master Bathroom
1. Master Bathroom – Kohler Sterling Calk less shower surround and shower head and faucet. Toilet bowl and plumbing fixtures, purchased separately.
2. Main Bathroom – Kohler Sterling Calk less bath & shower system head and faucet.
3. Shower Door purchased separately at Lowes in DeKalb IL. Store #0059.
4. Kitchen – Sink and Faucet.
5. Total Cost – 6,535.21

Third project – July – 2014 –
1. Windows – Pella 3 Windows – Replace Bay window
2. 1 – Crank out to the Left, 1 Standard Open up and down, 1 Crank out to the Right.
3. 3 Screens, Trim – top Bottom Sides.
4. Total Cost – 2,645.80 – so far, there seven window left to replace.

Total Cost to date – 16,721.01 – this does not include other purchases that are not involved with the current projects, in cash 232.09.

Here are my issues.
1. Second Projects – Bathrooms
Minor Issue
The Bath and Shower Door was unavailable in the #2310 Machesney Park IL
The associate searched and located one in Store #0059 in DeKalb IL.
I requested that they have it transferred to the Machesney Park store. I was
told they could not transfer the product. I was told that I would have to go to
DeKalb IL and pick it up myself.
I was Surprised Lowes, does not allow a store to store transfer.

2. Third Project – Windows
Major Issue
Trim around the windows
The windows were installed on 8/6/14.
The window trim for the top of the windows was short in length. The installer
mentioned that they would talk with Lowes and have request that they order
reorder the trim with the correct dimensions. After a few weeks I contacted Lowes
and inquire about the status of the trim for my windows. I was told that is Pella
issue not a Lowes issue. I mentioned that I purchased the windows from
Lowes not Pella. After a few more minutes of discussing the issue, I was
informed, that they would speak with the installer about the issue.
Eventually after a few more weeks the installer calls, requests a date and time
that he could come and install the trim. We set up a date and time, when he
examined the newly received trim, the top piece was now at the correct length,
but the side pieces were to narrow. Again I spoke with Lowes and given the same
answer, Not a Lowes issue it is a Pella issue that I need to speak with
To make this short, the installer called again and we set up a time to install the
NEW trim, same results as the above issue with the side trim.
Home Depot will match Lowes prices.
I am typing this on 10/08/2014; my windows were installed on 08/06/2014.
Over TWO MONTHS and The installation are still not completed.
This does not give me a warm and comfortable feeling that I should continue with the rest of this project and then go on to my remaining projects, which includes finishing the windows project, there are seven more windows to be purchased and installed.

The kitchen project to add a dishwasher and Quartz counter top and depending on any issue with the current cabinets, possibly I will need new cabinets as well.

We are looking out into the near future at installing new Siding, Gutters, Eaves and Roof.

As I mentioned above about the trim for my windows;

I was told that this is Pella Issue not a Lowes issue. I mentioned that I purchased the windows from Lowes not Pella.

Not only once but twice

Not a Lowes issue it is a Pella issue, that I need to speak with Pella.

Please give me ONE GOOD REASON why I should continue to do business with LOWES.

I could just as easily go over to Home Depot or Menards, who are only, just two blocks away.

I preferred Lowes because of the lower prices on certain items and the knowledgeable associates.

I worked in retail for over 5 years with Kohl’s as an associate, department manager and an area manager. Media Play as one of 5 store managers. There is no reason to ever tell a customer that they need to speak with the supplier, for the merchandize purchased in your store by that customer.

Thank you for your time.

George L. Steiner
* Wagon Lane
Roscoe IL 61073


Ronnie Woods October 7, 2014 at 3:18 am

Currently I am employed at store 2301 in Chicago, Il. Customers are starting to complain about fast service , some of my co- workers are trying to handle 3 departments at one time due to understaffing at any given time.To increase sales we need to be staffed properly per shift. Sincerely , Ronnie Woods


Michael Dean October 13, 2014 at 6:15 pm

The only complaint I have is for the employees. Why doesn’t Lowe’s move H.R. Managers around like store managers are moved. That way the buddy, buddy, kiss up and holy’er than tho style of H.R. Management doesn’t apply like it does at our store here in Sumter, S.C.. I’m not an employee. And I’ve never worked for Lowe’s. I’m just giving constructive criticism for the employees that have been overlooked, yet applying for full time positions every time one opens. I know one employee that has been totally devoted to the company for over five years and has saved thousands of dollars in merchandise that shoplifters have tried to steal. She’s trained numerous new employees that have gone on to full time positions. She’s still part time working twenty hours or less with no benefits. Yet constantly gets praised for her work and work ethic and there’s hardly a job in the store she hasn’t been trained to do. Her Department Manager has tried to get her more hours for her but is told Corporate is the one that sets hours. I know for a fact that Assistant Store Managers and employees throughout the store love her and have tried helping her get a full time position, but she’s constantly overlooked. Which leads to my point. She’s not buddy, buddy with the H.R. Manager. She doesn’t take the time to hang out in the back office gossiping because she’s always in her department helping customers and going beyond the job she was hired to do. So why don’t H.R. Managers get moved around like Store Managers? Maybe Lowe’s would have happier employees thereby helping more customers and keeping customers happy instead of complaining and helping employees move up to full time positions they deserve.


jocelyne delaney October 20, 2014 at 2:32 pm

I have the same complaint about the springfield ma. store.I have worked there going on eight years.part time .less then 20 hours a week.
they just informed today on 10/20/2014 that i am laid off because of my availability..Ive had the same availabily for six years .ALL of my managers compliment me on my work.I try to do more than my share of work as I like to stay busy.
LOWES HAS NO LOYALTY TO ITS WORKERS WHATSOEVER.They could care less about us,It seems like the less you do the more chance you have of staying there as long as you kiss up to the store manager.


Richard October 4, 2014 at 5:28 pm

I purchased a new washer from Lowes and after about 3 months it starting to tear up clothes.I purchased an extended warranty also.I contacted Lowes and after during everything they told me to do ,get sevice 3 differents service calls.I took clothes into the store to show them and they gave me the run around all the way up to 1 month befare my warranty expired and told they was not going to replaced my washer.


Darryl S September 30, 2014 at 3:46 pm

Lowe’s hates people that may be smarter than themselves as they want to think for you and follow their agenda. It is a Corporate politics at its best. You will stay part time because it cost them less.This is why they want part timers such as elderly people and high school dumbed down kids so they can just be used and when done with just tossed away. The new corporation of American business model is completely disposable. Thats how they accomplish their agenda with the local towns they want to enter by telling the local governments with the permits they will bring in so many jobs and then after all the hard work of setting the store and their soft and hard opening then its time to cut the overhead. Moreover, management only want’s “yes-men”


Tina September 29, 2014 at 8:17 pm

Lowe’s sucks their customer service sucks. They are rude, unprofessional and sexist


Dana September 25, 2014 at 3:21 pm

I have called all customer service numbers that I find and never get the chance to speak to a live person. I need an owner manual for the TaskForce Electric Mower Model 25143 Item 0195614 Date 0111. I can not find it on your site and I can not tie up my phone waiting for no one to answer.
Dana 254-265-XXXXx


Candido F. Abeyta Jr. September 19, 2014 at 4:31 pm

Lets start at the beginning, In 2002 I purchased ceramic tile for my kitchen in my brand new home. I went to the lowes around the corner because they were new and it was close. The sales person showed me a new way of installing ceramic tile that just came out from a new vendor. She told me that if I installed the way it was supposed to be installed and if it ever cracked it would be replaced under warranty of this new system. Well I spent $3500.00 got everything I needed and went to town, to start with I have never used nails on hardy backer board alway screws, but these were serrated nails for this new system, so OK i will follow the insturction so if something happens they will fix. Just for giggle and grins I put the tile down in the wash room the way I have always done it. Well guess what, the floor where the new system was installed cracked all over the place, my wash room didn’t crack a bit. well Lowes sent reps from the vendor and they stated they couln’t figure out what went wrong but they were not going to warranty the floor. Lowes didn’t even lift a finger to help get my issued resolved they told me that their hands were tied that the warranty was through the vendor. OK I dealt with it and replaced the floor a year later. Now moving to the present. I bought carpet 4 years ago with a 10 year manufacture warranty paid about $1200.00 for the living room, well the carpet started lifting, the person who cleans our carpet use to install and he made the comment that this carpet is bad, it wouldn’t travel in a straing line when he vacXXXX it. So I told lowes they sent the installer out to restrech the carpet because it was lifting all over. Well long story short, the vendor sent a carpet “expert” out to look at the carpet he stated he had never see this before but he would let the manufacture know about it. Well guess what, their finding was no manufactures defect with the carpet, it’s funny that this carpet in 3 room is the only carpet lifting up and not in a strait line it zig zags. I asked lowes if they were going to contact the vendor and ask them to make it right you know keep our customer happy. No again their hands are tied. So I am cancelling my lowes credit card and getting a Home Depot Card. In the past 15 years I have probably spent around $60,000 dollars in Lowes, my house was new no yard, no basement, no sheds, carports etc… maybe more than $60,000 but they get no more. Don’t purchase flooring from Lowes, Hell I not purchasing anything from lowes ever again. Well OK maybe a light bulb. they sell products that they don’t stand behind. Bad business and they have lost mine. And really they probably don’t care.


Rick September 18, 2014 at 4:32 pm

I left a comment below… no contact from management, too bad!
There are a lot of choices for home improvement type stores, besides Lowes and Home Depot there are smaller ones that back everything up with customer service.
I from now on will visit the smaller hardware stores, they seem to care about the customers.
My complaint below was probably never read… If it was a follow up would have been the customer service thing to do. I guess ignoring complaints is the Lowes thing to do.
Well, with your Union City store so close and convenient to me I will still travel the extra couple of miles and go elsewhere Too bad for me eh Lowes? Like you care!


Rick September 25, 2014 at 9:29 am

HEY LOWES !!! Are ya listening??
This just proves… no customer service from bottom to top.


Rick October 16, 2014 at 1:28 pm

I guess this is where complaints go to die.


Rick October 20, 2014 at 5:05 pm

ECHO !!! ECHO !!! ECHO !!!

This place must be run by managament


Rick November 21, 2014 at 11:46 am

I will “NEVER” shop at Lowes again…
I will always refer my friends to shop elsewhere…
Lowes Hires Home Depot rejects!!!

Rick December 2, 2014 at 2:51 pm

I was told by the manager at the store someone would contact me to help solve my problem…
Still to this date no one has contacted me, my problem still persists,
Does anyone at Lowes even read these comments?
Please contact me so I can get this solved.

Saundra Waugh September 18, 2014 at 2:00 pm

My husband and I also made the mistake of believing that Lowe’s was a reputable corporation, before the start of our Lowe’s HELL August 8, 2013. After purchasing 6 appliances we ordered a complete kitchen remodel…from that point everything that can has gone wrong. Original promise of completion was Thanksgiving!!! There were wrong cabinets ordered, changes in installers (the original couldn’t get to us until Feb’14 after the delay in cabinet reorder), wrong measurements on the granite counter-top, my 15″ appliance garage is 10 1/2″ high….I could go on. BUT Lowe’s was thrilled to have my kitchen WORKING when the plumber was here on Christmas Eve Morning to give me water! Cabinets were completely done February. Now August 14th arrives and the refrigerator that has been plugged in since December craps out!! After getting EXTREMELY angry, I TODAY…5 weeks later..am headed to the store to use my store credit to replace said fridge since their CRAP A & E Factory Service Plan (Extended warranties) were unable to do anything near their job. As soon as this is delivered I will be getting extended warranties from separate companies and cancel theirs for my John Deere Zero turn, Rest of the appliances and I WILL NEVER ENTER A LOWE’S AGAIN FOR THE REST OF MY LIFE. I will make sure and spread the word to everyone that I can possibly reach to prevent them the time investment I have had to make Lowe’s employees do the job that they get paid for and my time is just time lost.


F.Price September 9, 2014 at 9:51 pm

I did a full remodel of my kitchen and decided to use Lowe’s in miami lakes fl for the cabinetry spent well over 12, 000 that was back in May, now in the month of September kitchen still isnt finish. Couldn’t complete the crown molding because they ship the wrong color for the risers , they didn’t order enough of the light railing so had to wait three weeks for that come in. One 18 inch base cabinet that I added took another 6 weeks then after sitting in there store for two weeks no one notify me that it had arrived .when the installer came to install it , it was damage so it too had to be return. So now it’s going to take another 6 weeks.The risers came in last Friday and yes the were damage with scratches and dents in them so now that too has to be reorder which is another three weeks. I have spoken with so many different managers it’s not fun. This has been my first large purchase with Lowe’s and my last. This experience has been awful all I want is to enjoy my kitchen that hasn’t happen as of yet. Maybe by Thankgiving I will be able to enjoy my kitchen.
Very disappointing:(


RON AND SHERRY L MEEKS September 11, 2014 at 8:27 pm

IT IS shocking to find this site and realize that we are NOT ALONE in our NIGHTMARE…
I think people should notify their State Attorney General, who is there to help Consumers against BIG companies and BAD business practices. as they are doing in the Lowe’s Installed Sales Department.
They really need to “clean house’ in this Dept, and start over. The use low-rate inexperienced contractors, not qualified for the job. Their prices are double what others charge. After shooping Lowes 35 years, we are just devasted and shocked this division is SO horrible.
EVERYONE Start to WRITE the Attorney General of your state as there are Laws against BAD Business Practices, against Breaches of Contract, and get Lawyers that work on Contingencyi bases–has to be for LARGE complaints—not just bad customer service.
There should be a LOT of Class Action lawsuits against Lowes for Breaches of Contract…..which is what is is if you spend a LOT of money in their Installed Sales Division…..David against Golith
Robert.a.Niblock is one of THE high paid CEOs in NC and this is supposed to be a FAITH BASED outfit?



F.Price September 9, 2014 at 9:45 pm

I did a full remodel of my kitchen and decided to use Lowe’s for the cabinetry spent well over 12, 000 that was back in May, now in the month of September kitchen still isnt finish. Couldn’t complete the crown molding because they ship the wrong color for the risers , they didn’t order enough of the light railing so had to wait three weeks for that come in. One 18 inch base cabinet that I added took another 6 weeks then after sitting in there store for two weeks no one notify me that it had arrived .when the installer came to install it , it was damage so it too had to be return . The risers came in last Friday and yes the were damage with scratches and dents in them so now that too has to be reorder which is another three weeks. I have spoken with so many different managers it’s not fun. This has been my first large purchase with Lowe’s and my last. This experience has been awful all I want is to enjoy my kitchen that hasn’t happen as of yet. Maybe by Thankgiving I will be able to entertain.
Very disappointing:(


Tish Riddick September 8, 2014 at 8:43 pm

I called to get a repair scheduled on my Samsung refrigator on July 28, I have called back three time since and gotten the same response we will have someone contact you. On Aug 28 I receive a call that says I will be at your house within 30 min to complete the repair. That would have been great, but I was out of town. Haven’t heard from anyone since. I have never had this kind of service with any other company. I will never purchase another appliance from Lowes again, but from all these emails I’ve read I guessing this company doesn’t care about there customers one bit. Every three days I have to dip standing water out of the bottom of my refrigator that I paid over $2400 for. NEVER AGAIN!!!!


Sue September 7, 2014 at 4:47 pm

My husband and I are building a home so we visit and buy a lot of supplies from Lowes. I called Lowes in Derby Kansas, store #2504 and requested to purchase a roll of wire for $258. I wanted to pay for this on my credit card and my husband pick it up since he worked three miles away. We live 50 miles outside Wichita, but he works there so it would be helpful if I called in the order and paid for it on my credit card and he pick it up on his lunch. The first time I called and spoke with the electrical department the call was dropped prior to my giving my payment information. I called back and was put on hold (forgotten). The third call I asked to speak with a Manager and after explaining to him about my two prior calls he too put me on hold. When he returned he informed me I could not make a purchase using my credit card for wire, I explained this wire was a roll for 1000 feet a complete roll on the shelf. He said he could not sell me the wire over the phone. I called the East Kellogg, Wichita store and was told there would not be a problem with my request. My husband had to drive 8 miles out of his way to their store but they were very nice and sold me the wire using my credit card.

Last week I was inside the Derby Kansas Lowes store # 2504 when I witnessed a store employee I thought to be a manager being extremely rude to a customer. They were up at the front of the store by the service desk. I’m not sure if the employee was Sharon or Vanessa, she had short blond spiked hair. She was yelling at this customer without any regard for the other customers in the store. I was shocked at her behavior and hope corporate will take the time to address and deal with her performance.

Both these situations I have commented on need to be addressed by the corporate office. Employees like these need to have training in Customer Relations for the betterment of the company or not be in a management position.

Now, I would like to recognized some great employees at this same store. Bobby in plumbing is very polite and knowledgeable. He has gone out of his way to help both myself and my husband whenever we cross his path in the store no matter the location. Ron and Corbin are also excellent employees who work in the building department, they took extra time to look in the back of the store and on the delivery truck to see if our needed building supplies were available.

Employees like these are the reason I have continued to shop at this Lowes.

Thank you!


Rick September 4, 2014 at 10:25 am

I have had an issue that I have been dealing with since 4th of July.
I ordered a storm door from Lowes to be installed by them as well. Door came in on time and installation was a few days later.
4 days after installation a part broke (later to be found due to poor installation). I went to the store and told them of the problem and they said they would order me a new part.
After 3 weeks with no reply, I went back in only to find out the part was never ordered. So the assistant manager Jesus Castro ordered one in to be delivered to my home. Again weeks later I called and emailed asking where my part was.
Well the part was delivered to the store and they had it for the last two weeks yet they were telling me it would be delivered to my home. With no apologies they finally told me they had it so I picked it up last night. I went to install it and I found out that due to poor installation of the door to begin with, I cannot install it.
Now lest see how long it takes for them to get some one out to fix the problem.
Lowes… customer service is more than two words, I have yet to see it at your Union City store… all I have seen is stalling and rudeness from your management there.
PLEASE HELP !!!!!!!!!


Rick September 4, 2014 at 10:30 am

Hey Lowes… feel free to call me @ 510.552.****. Maybe this can expedite the situation, although I feel I am the only one who wants this solved soon.


Dwight Robertson September 2, 2014 at 11:39 pm

I live in Bakersfield, CA. and our church has just finished a ” Early Response Team” trailer. We are now trying to equipment it with tools. Does Lowes have any programs to help. The training and program is with UMCOR . We would appreciate any ideas or suggestions. Thanks. Dwight Robertson


kathleen perkins September 2, 2014 at 5:54 pm

officially in Lowe’s “hell”
after spending $5k on windows and doors, and ready to spend another $10k, I ordered Cali Bamboo from Lowes for kitchen floor. Flooring “experts” raved about it. Installer shows up and tells me now way, it is 5/8 inch think which will raise the floor enough that the appliances are then trapped and if a malfunction, floor needs to be ripped up. Lowe’s promises a workaround, and same thing happens second time. You would think an established company would be able to scope out a 300 sf floor. This has been going on since June 18. Have lost work days and deposits for other remodel projects scheduled after the kitchen floor was to be installed. Bamboo needs to adjust to a home’s humidity so my living room as a deposited with bamboo for 6 weeks. Nothing in writing, no single point of contact, no problem solving methodology . Some nice folks at the store trying their best; seriously poor systems. And I was excited do the whole house at Lowes. Instead of wasting money on marketing efforts to get us in the store, they need to provide customer service 101 training.


Pat August 30, 2014 at 3:34 pm

After reading all of the above e-mails, I realize I certainly am not the only one extremely disappointed with Lowe’s customer service. Have been dealing with an issue for a few months now — still waiting for a resolution on a project that cost about $2000.00 Hope that Mr. Niblock will rectify the attitude and policies of Lowe’s and put customers, who pay out there hard earned money, ahead of this poor quality customer service. To the credit of one assistant manager, who also seems to be getting the run around, I appreciate his continued work on trying to help me resolve my issue.


Mason August 28, 2014 at 11:57 pm

Quakertown PA store needs to invest in a better Management Training Program, as it appears the current classes (or at least the “graduates”) are failing miserably. They may learn security, scheduling and inventory….but they are severely lacking in Customer Relations skills. The first lesson should be, “if we lose customers, we’ll lose the store”!! I’ve noticed a difference in the way the employees on the floor interact with the customers, and today I discovered the reason……they are following the [low] standard set by the store. managers


joan ell August 26, 2014 at 2:03 pm

They need a better system
I have a escrow acc at Lowes 5% dis and $20.00 delivery fee. sounds great.

When i try to use it , the process is about 45 min. for 1 purchase.
I was asked for my phone number 7 times
my address 3 times
2 times managers had to be called to override.
then asked all the same questions again.
Lowes should provide a card with phone number on it if the sales people cant rememeber it or write it down…. they ask over and over again..
I would like Lowes thoughts on this…
some time it takes 2 people to look at the screen and figure it out….
This is a issue each time I use the account.


andy glatstein August 20, 2014 at 9:01 pm

Here is a transcript from my conversation with Synchrony about my Lowes credit card.
They are holding cleared funds from your accoun tholders, so that they can earn a few days interest on the money, while your account holders cannot use their available credit. They are ripping you off. Please get a new credit card company. It is one of the few things that Home Depot beats you at, hands down, and is costing you lots of business you do not know about. It’s a classic scam.

8:13:30 PM : Customerandrew glatstein: Initial Question/Comment: why do i only have $191 in credit available, when my account balance is a credit balance of $6062.62, and I have a $10,000. credit line. My available credit should be $16, 062.62, not $191.

8:13:36 PM : SystemSystem: Welcome to Lowe’s Credit Services Live Chat. Your chat may be monitored and recorded for quality purposes. A chat agent will be with you momentarily.

8:13:41 PM : SystemSystem: Rochelle has joined this session!

8:13:41 PM : SystemSystem: Connected with Rochelle. Your Reference Number for this chat is 1641392.

8:13:57 PM : AgentRochelle: Hello Andrew. Thank you for contacting us today.

8:14:14 PM : Customerandrew glatstein: can you answer my question, or refer it to someone who can.

8:14:20 PM : AgentRochelle: I’d be more than happy to check that information and I’m sorry for the inconvenience. May I kindly take 3 minutes to view the account?

8:15:17 PM : Customerandrew glatstein: yes. just get me some credit please.

8:16:11 PM : AgentRochelle: Thank you for your time and patience. We’ll get this taken care of.

8:17:54 PM : Customerandrew glatstein: i doubt you will. this happens every couple of weeks. i think i have it figured out. Synchrony holds my payment to Lowes and earns interest on it, and doesnt credit the money to lowes so that i can buy more materials. clever banking, but sounds like a scam to me. is that why GE spun you off.

8:21:11 PM : Customerandrew glatstein: That’s why you do not post balances on your online account ledger. That would make your banking scam more obvious. It only shows up when someone like me is prepaying their account.

8:23:24 PM : AgentRochelle: Thank you for your patience and I am sorry for the inconvenience it has caused you. Our record shows that we have received a payment of $14998.00 on 08/12 and 08/13. The payment was placed on hold. Usually, the payment hold takes 7 up to 21 business days. Once payment is released, it will be added to the available credit. I tried to check, if I’m able to remove the hold but it does not allow me.

8:24:19 PM : AgentRochelle: To further address your concern, it is recommended that you kindly call our Customer Service line at 1-800-444-1408 and request for a Support Team regarding the removal of the payment hold. I apologize again for the inconvenience.

8:25:02 PM : Customerandrew glatstein: It was an electronic transfer from Bank America to you. It does not take 7 days. You hold it for 7 days to earn interest on it before you release it to Lowes. It’s a banking interest scam.

8:25:57 PM : AgentRochelle: The systematic hold on your payment could be for one of the following reasons:

Large number of payments made within specific time period.
Previous Returned checks (NSF’s).
Payments on new account.
Out of pattern Payments.
Amount of Payments (high payments are generally held to ensure they clear).

8:28:47 PM : Customerandrew glatstein: The funds cleared my account on the 12th and 13th. The transfer began on the 11th. I simply want my cleared payments to be applied to my account. I am contacting Lowes and the appropriate banking regulators about this. This is simply holding funds to earn interest. Again, it is a scam. Those funds cleared electronically. That’s why GE spun you off, because you guys are not legitimate business people. Lowes should know. Banking regulators should know.

8:30:34 PM : Customerandrew glatstein: I make frequent payments because i am doing a big job and need materials. You will not increase my credit. Lowes will know. I hope they find another credit card company and you lose a big account. I will do my best. You will be in on the ground floor.

8:30:53 PM : AgentRochelle: I understand that your bank might have debited the payment from your account already. However, your bank has not cleared the payment for us yet. We are still waiting for that to happen. I’m sorry for any inconvenience. Rest assured that it will be available to your account once the hold has been removed. You may fax a proof of copy that the payment cleared your bank to help with the review and shorten the hold on your payment at 1-866-248-8040.

8:36:11 PM : Customerandrew glatstein: No, I think that is banker bs. My bank cleared those funds on the 12th and 13th. This is pretty cool to be on the ground floor of a scam like this. I really dont care if Synchrony is exposed, but I just need my funds properly applied so that I can buy materials at Lowes. I’m sure that Lowes wants that also. I am curious how they will react to my story. And the regulators. I’ll bet you a dollar that Synchrony is earning interest on funds that have cleared to them, but have not been applied to my account yet. Really, it’s a scam. I just cant believe that you guys are so stupid that you would not think it would be exposed, at least to your customer Lowes.

8:38:02 PM : Customerandrew glatstein: I already did that stupid fax thing. That’s what you make people do, while you are holding their money and earning interest on it. I wonder if that is even legal. The funds have been cleared, but have not been credited. Where is the money? Being held by Syncrony and earning interest for them. Simple but dumb.

8:42:08 PM : AgentRochelle: I understand that you are upset with the payment hold placed on the account. Your payment has been received and posted to your account. While the payment is reflected in your balance and interest charge calculations, it does not increase your available credit at this time. Our other option to have that payment hold to be removed is to fax a proof of payment that it has been cleared or contact our Customer Service line at 1-800-444-1408 and request for a Support Team to review the account for a possible payment hold removal.

8:44:13 PM : Customerandrew glatstein: yes i will do that, or bring cash to lowes, but again, i am exposing this to Lowes and Banking Regulators because it is a classic money-holding scam. I will be fun to see how it plays out. Thanks for your explanation, and remember, you were in on the ground floor. goodnight.

8:46:13 PM : AgentRochelle: I really appreciate your time and patience. Thank you for being a valued Lowe’s customer. You too have a good night.

8:48:05 PM : Customerandrew glatstein: Hey, you are not Lowes, you are Synchrony. You are costing Lowes business by holding their money from them while you earn interest on it. You are disservicing Lowes. Tell your supervisor. Lowes will find out tomorrow, so you can start cooking your books tonight. It should be a long night.

8:50:09 PM : Customerandrew glatstein: ps. sorry. I will bet that the funds are credited to my account tonight…

8:50:48 PM : AgentRochelle: I’ll go ahead and submit a feedback to them. Thank you for your time and patience.

8:51:29 PM : Customerandrew glatstein: but i am blowing the whistle on this anyway. good luck with your new company. really dumb–not you, the company.


susan August 18, 2014 at 4:48 pm

Visited Lowe’s in Wetumpka, AL with my young daughter last Wednesday. I had two pull carts full of lanscaping plants, shrubs, trees, flowers, etc. When cashing out the cashier in the garden center told me the trees that were marked 50 percent off were not actually on sale. She said only the ones marked with red tags. I went back and read the sign on the table (which is where I got every single tree). The sign said “50 percent off all flowering and fruit trees”. I explained the sign as well as the fact that I got every tree from that table. She told me I was wrong.
So…. I went back to Lowe’s in Wetumpka, AL today- we have a new house I am trying to landscape. While in the garden center there was an older man filling pull carts with large crepe mertyl and other trees. He was telling another woman there about the clearance sign. The woman went over and started loading up as well. They both headed to the cashier inside the store. When the trees rung up at the incorrect price the man threw a fit arguing with the cashier then ran back and grabbed the sign off the table. The manager was called and they gave both customers the discount!
I called the manager Megan when I left and explained that just last week…. I was not given the discount. She said I should have brought it to their attention…. I did. She said I should have called a manager…. NO…. THE CASHIER SHOULD HAVE CALLED THE MANAGER.
I am not going to stand at the counter acting like trash asking to speak with a manager.
She said if it ever happens again… call a manager. I said… really…I think that’s the cashiers job. She told me to have a nice day.
I will NEVER go back. Home depot, Russell’s,Tractor Supply, Marvins and the local markets will get my business from now on.
Goodbye Lowe’s (never thought this day would come) and Goodbye Megan


joan rataski August 16, 2014 at 12:05 am

I purchased a storm door. It took over an hour. Paid to have it installed. Installer came up after several calls and did not have necessary things to do it. The door is in my garage. I have called several times and talked to managers, etc and the door is still sitting in my garage. I keep getting calls asking if I am happy with my installation. One such call put me on hold for thirty minutes. My purchase was over a month ago. This does sound like any kind of service. Shall I wait to see how long this goes on. Maybe installed by freezing weather.


Tom August 15, 2014 at 12:30 am

Was surprised when I was unable to get my military discount at our store on Hanes Blvd in Winston-Salem. Had used my DD-214 until March 2014 when I was told I could get a drivers license with the word VETERAN across the front under the picture, The lady (who was the manager of the check out area) said it would be so much easier by doing this. Well,I got my appt. at the DMV, paid my $10 and received my new license in 7days. Have used the license since March with no problem UNTIL today, August 14th. I was told that they not only do not accept the license BUT they never did.
Spoke with the Asst. Store Mgr. and he said there was some confusion at the corporate level as to what type of ID they were going to accept going forward.
Someone needs to let the left hand know what the right hand is doing!


John August 18, 2014 at 3:42 pm

I have experienced exactly the same run around from my local Lowe’s in Tampa. However, I spent $35 getting the veterans drivers license! The manager I spoke with today, changed his story from an earlier version. Here in Tampa they will accept an ID that is issued to veterans who are being treated at the local VA hospital. In other words, if you are sick, perhaps have PTSD, you can receive the discount. If you are a healthy vet, you get no discount.
I’ve spent many thousands of dollars at Lowe’s over the years and today was the last time I’ll shop there.


Joan Paulsen August 14, 2014 at 7:44 pm

I purchased a new Samsung dishwasher and refrigerator for my father’s condo from Lowe’s in Orland Park, IL and was told there was a rebate on cost of installation of the dishwasher. I went with their installer since it would be reimbursed by Lowe’s. Well, my father being 97 years old and legally blind did not know that the rebate that had come in his mail (even though I asked them to send it to my address) was in the form of a VISA debit card. When he asked me about it last week, I looked at it and saw it was the rebate for the installation, however it expired 3/14. I called Lowe’s rebate customer service and explained the situation and was curtly told “too bad, it would not be re-issued” by the representative and her supervisor! I asked, “What if it had been lost in the mail, would it be replaced? , to which she replied, “well, sorry, that wasn’t the case”. Again, just another example of corporate America ripping off senior citizens! Shame on you Lowe’s!!!


rose August 12, 2014 at 10:31 pm

I have bought 3 exterior hurricane doors at the boca raton location. What a nightmare!!!! they have lost the order 3 times, yes 3 times and are as rude and unhelpful and blaming me for their mistakes. They wanted me to redo the order for a 3 time until the manager, Cory, stepped in and realized the order had to be in the system.
They do have nice doors but go buy them down the block at Home Depot. First you may actually get them and second Lowe’s doors are absolutely not worth the hassle


eric smith August 11, 2014 at 8:54 pm

my wife works for you Lynnwood Washington store, and was assaulted by a shoplifter who was trespassed from the store. however, this lady keeps coming back into the store and nothing is done about it. security is called, and refuses to deal with her or pick up there phone when called. the management refuses to do anything such as call the police. whats it gonna take for Lowe’s as a company to better protect there workers? a death? I had hoped that Lowe’s was a better company than that, but sadly you are proving to me and others that you are not.


Kyle Smith August 1, 2014 at 10:15 pm

This is unbelievable. First, your incompetent employee nearly paralyzed me by having a load of 4′ x 8′ pieces of lumber fall onto me because the forklift operator had them angled too steeply, next, after we come to a paltry settlement for which I supplied 25 pages of medical and damage doXXXXents, ALL with my address on it, you send the check in a letter to the WRONG address, no tracking #, not even priority mail. In trying to talk to someone in the Corporate office, all I got was phone trees. I agree with all the numerous complaints, your company is not up to professional standards. I hope you get raked over the coals over the discrimination lawsuit in Florida.


greg hartman July 31, 2014 at 2:59 pm

Continuing to have issues with reimbursement from Lowes out of Waynesboro, VA. We had new flooring installed (tile and Pergo) and most of it was installed poorly with chips and scrapes on it. It needs to be completely redone and we want a refund. They also placed toilets in our tubs, scratching the tubs which now need to be re-glazed. The marble transition strip they installed was cracked through when they cut it to place it under the door jam and they installed it knowing it was cracked all the way through. Many more issues; however, no response from anyone even though Lowes’s acted like they would remedy the situation.


Lauren Stadigh July 29, 2014 at 11:28 pm

This is the worst company at handling flooring. I have spent thousands of dollars at this store in Leander Texas. We have purchased law care, gardening, lighting, washer, dryers, custom kitchen and bathroom etc.

We did a purchase of a wood floor for one of our $800,000.00 home. Lowes hired a contractor to do the work. The company not only mismanaged the project but the vendor raised our floor and made it uneven. To make matters, they where supposed to fix the problem under lowes direction. This work has not been done. So we ripped it out and are writing every consumer group possible. We are now forced to hire a new company and repay for the flooring. I will never use this store again. I can not get any help or support from the company. We have gone thru all of the hoops of the their change of command but still no resolution with the company. We are canceling our Lowes credit card as well with a 10,000.00 limit which we used. I am sure the stock holder are not aware of the mismanagement that is occurring. I have sold my stock today, I will never purchase it again. CEO, CFO and more importantly…..COO where are you? Why are customers not able to communicate with you or the corporation. Bad Biz. It reminds me of Walmart. ugh!


Lisa Krenz July 24, 2014 at 2:35 pm

We own a construction company and have made numerous purchases with Lowe’s. We have had some bad experiences but this time I wanted to post a good experience. We were very please with the help of three employees from the Rockledge FL Lowe’s who went above and beyond to help us. There is no place that I can see to post “good reports” so I’m posting here. The three men, Bill Konecny, Neil Lavine, and Jonathan Koch, all helped us to make sure our product was was delivered safely and professionally. These three men should be commended for their help. Very few times are
the praise reports passed on but I felt this one should be!


Mike Hamill July 22, 2014 at 1:23 am

What kind of operation are running we are trying to get back into our house in Rockaway Point, New York
My Wife and I made arrangements to have cabinets that your company representative in competently measured and my wife made arrangements to be picked up by your Danbury, CT Store and we were told that they would make pick up on all items measured incorrectly it was 6 items and pick up was scheduled for hours 3 pm to 5 pm at 119 Reid Avenue, Rockaway Point, New York 11697 we were told the pick up was reschedule to 8 pm and then My Wife Joanne Hamill called your store at Danbury, CT and we were shocked to find out the pick up was canceled and we are very upset that we waited all day and you incompetent Corporation never even bothered to tell us 3 pm today and left waiting for 5 hours at 119 Reid Avenue, Rockaway Point, New York 11697 thanks for the insulting disregarding actions
I require an immediate apologies A S A P FOR your company’s in competence.

Very Insulted. Mike Hamill !! hamillXXXXX@yahoo.com


Tracy July 19, 2014 at 9:27 pm

Not only are the employees who work at the 2171 Forest Ave location rude, they are a bunch of Bozos. They are totally lacking in customer service skills. God forbid you should ask anyone for assistance. I’m just venting right now, but I will file a formal complaint with consumer affairs first thing a Monday morning! !


robert July 11, 2014 at 8:12 am

I’m posting this to all my Facebook pages like westerns slope home remodeling. The grand junction lowe’s cabinet department either don’t know how to order the right cabinets or the installer likes to hack the cabinets up to fit pre-ordered appliances. If the cabinets have to be hacked return them all and buy from someone more experienced. I would say DO NOT BUY FROM LOWE’S THERE A BUNCH OF HACKS


Jennifer Meadows July 9, 2014 at 3:51 pm

It seems to me every time I deal with Lowes it is a problem. This time I am dealing with the EXTENDED PROTECTION PLAN. you would think if you purchased this all you would need to do when there is a problem is call the 888# they provide, then have someone come see if it can be repaired or needs replaced and then taken care of. NO that’s not what happens out of six major appliances that were purchased on one ticket the one that breaks is the one they tell me I returned to the store. So I tell the lady I am speaking with how did I return it when the dryer is in my garage. BROKE!!! So she has me read the Model# and Serial# off to her. And yes its a match!!! So tell me how did I return it???? So now they tell me It will take up to fifteen days to do paperwork. And they will send someone to come look at it. He comes the next day he determines I need a new dryer it cant be fixed. Once again still takes fifteen days to do paperwork, So I am without a dryer until they find the paperwork they are looking for. Because they still say I had already returned the dryer that is in my garage. Once again disappointed with dealing with Lowes!!


Lance madrid July 8, 2014 at 5:38 pm

Mangers at your candalaria. And Juan tabo. We horrible I waited 20 min for someone to come help me after the store manager call for help 5 time when help did come I told him how long I’ve been waiting and all he said was ok like he did not care or cared for trying to help me for the items I needed so them the blond haired store manger that had been calling him the hole time asked if he could help me why didn’t he just help me the hole time I had my 5 year old little boy with me watching how angry I was getting I yelled at both men they said the was no one left in gardening my question is why it’s the middle of the day on a Tuesday needless to say I was very disappointed in your store manager’s and the lack of customers service I’m not sure if I will be returning back but someone needs to do something about that management in that store if that is what your customers have to go through for help I don’t feel that they need to be there as a business owner I was shocked !!!!!!!!!!


Charlemeine Glenn July 7, 2014 at 1:19 pm

I love Lowes, but no one is trained. Nobody in the store knows anything….


richard July 5, 2014 at 7:49 pm

purchased a 5150.00 zero turn lawm mower from league city texas store on 6-20-14. I was told it would be shipped to the store on 7-6-14. was then told by e-mail it would be shipped on 7-7-14. went to store on 7-3-14 to check on shipping status and was told it would be shipped after 7-14-14 . asked store manager when it would be shipped and was told they didn’t know. very poor service from lowes customer service was very bad.i am waiting for a refund check from my credit card company so I can purchase a lawn mover elsewhere. will never buy anything from lowes again. will tell everyone I know and see about the crappy service I got at lowes


East Coast Water Systems July 3, 2014 at 7:49 am

I am a small business in Charleston SC that has sold tanks, pumps and water heaters to a few of the Lowes stores when they needed them for their customers. One store in particular is in Spring Texas that called and purchased a system from me in March of this year. With Lowes being as large as they are you wouldn’t think you would need to do a credit check but evidently I should have. We shipped everything to them per their purchase order. These items totalled over $20,000.00. For them that is no money at all. For a 10 employee company like myself that affects payroll and could cause us to lay employees off. I have contacted the store and they wanted conformation of delivery which we provided for them. We can show that they received them yet since then they will not returned my calls. I have a friend that is an attorney and they ignore him as well. If Lowes cared about anyone but themselves they would pay their bills. It looks to me like they build themselves off of small companies. I want everyone to know that anything you buy from them could have come from a small company like myself that they are not paying. I would never sell another item to them without payment up front. Thanks for the sleepless nights Lowes.


K Heishman July 1, 2014 at 4:53 pm

June 19th my wife & I visited Lowes in Ocala, FL to purchase a refrigerator. The one my wife selected showed only two in stock at that store. The salesman could only find the floor model which had numerous scratches, so he indicated one would be ordered and would be delivered in 5 to 7 days. We decided to open a Lowe’s account for the purchase and the refrigerator, the ice maker water hose and a 5 year warranty were all charged. As of one week later (June 26th) we had heard nothing from the store. I called three times on a Saturday afternoon before someone would answer the phone. I was told by customer service there were none of the model we purchased in the store and none shown as inbound to the store. I asked to speak to the store manager (name unknown) who stated he could only wait until Monday when their system updated and then they might be able to contact their distribution center in Washington D.C. to determine the status or our ordered refrigerator. He handed me off to the head of the appliance section where I asked if there were similar models on stock in their store ( we needed a refrigerator soon). She checked and said there were none and supposedly there were none of the unit we purchased in any of the surrounding stores. Frustrated at being put off by those responsible for customer relations at the store level, I contacted Customer Service at the Corporate Office on Saturday evening (kudos for being open at that time). I related the details of our story to the lady there who seemed upset at the treatment and the fact that no one had contacted us to at least let us know of the “problem.” She promised to have the company Director of Marketing call me on Monday afternoon (June 30th) to discuss the problem. We waited. Monday morning 9AM EDT I contacted the store’s customer service department to check on the order. I was again told none had come in but one was scheduled for delivery to their store for us on Thursday July 3rd and it was scheduled for delivery to our home on July 4th. Did anyone bother to ask if we had plans or would even be home that date? NO! My wife then decided to call the store manager again. He/She was not available but the assistant manager (Nick) listened to the problem, personally checked the store’s inventory and found that the two in the inventory were both badly scratched. He had Wendy from the store contact surrounding stores and located a unit still in the box for the model we purchased. She had the unit transported the approximate 28 miles to their store and delivered to us this morning (July 1st) by two of the best deliverymen we’ve dealt with in a long time. They did an excellent job in removing the old refrigerator, setting up the new one and taking great care of our home in the process.
For various reasons we were promised there would be no interest on the account for six months. The first bill showed up today, less than six hours after the unit was delivered. Had we waited for the promised delivery on 7/4/14 the bill would have gotten here before the item we purchased. The new credit card has just gone through the shredder. I will not purchase anything else from Lowes unless it is in stock. I will not use their account after this item is paid and this account will be closed! Out planned purchase of a new dishwasher, stove, kitchen cabinets and counter top at Lowes will most likely be Home Depot or other local dealers.
Did the Director of Marketing ever call? Heck NO. Obviously this promise was just a “carrot” just to get an upset customer off of the phone. If you promise a customer something…make it happen or at least have the backbone to call the customer and discuss the problem/issue…even if you have to have the janitor make the call and claim to be the “director”. Simply ignoring the customer and the problem just lost you a loyal customer.


steve stepler July 1, 2014 at 12:43 pm

I recently went to the local Lowes store in Waynesboro Pa., I needed front porch deck boards and when I went for them there was only 1/3 of what I needed. The dept. worker told me “they cannot get anything from another store because everyone’s doing inventory now”. Seemed odd, but okay, then I had to ask what can you do to help me, he replied he can order them but I would have to pay for them up front, this was considered a “special order”. If this is Lowes policy I find it to be offensive, but I paid for them none the less. He told me I would receive a call within 2 weeks, 2 weeks past and no call. I stopped Friday (6/27/14) afternoon to ask if the order had come in, I got double talk from the customer service person and I overheard her say “maybe someone put them in the rack” to another employee while she was on the phone with the lumber dept., That infuriated me and I went to the back to the lumber dept. to find out for myself. When I got to the aisle there was my order in the rack and was already being sold meaning that what I had bought was being sold a second time and now I didn’t have what I needed for my home. Maybe 400.00 isn’t a lot of money to a corporation but it makes a difference in my budget. The attendendant then told me that it was the second time that week that this happened like that was supposed to make me feel better. Again, the material I had ordered had already had some pieces sold. I had to point out that there were longer boards that were the same style they could make up the difference with, when I said that’s what’s going to happen or go get a manager he agreed to trade out the longer boards for what they had already sold.
This is such an unprofessional and unacceptable way to run a store. To be very honest after this I don’t know that I’ll ever step foot in that store again. There is and 84 lumber, Home Depot, and Carter lumber within 10 mile of my home but I try to patronize the stores in my home town but after this experience I don’t knee that’s going to happen again for Lowe’s.


V. Vassel June 30, 2014 at 4:56 pm

Before Lowe’s opens any more stores you guys need to take care of the ones that are open now. Too many lazy employees. Very few employees are courteous or helpful. You need to check out the Ruston La location. They can’t find orders placed online and can’t pull another if they are lost.


Mark Whitt June 25, 2014 at 4:22 pm

Where to start…..

I recently went to my local Lowe’s in Hixson, TN (Hwy 153) and selected and purchased carpet for my home office. When I went in to the store, I took in the room measurements, but Lowe’s sent someone out to measure for themselves. OK. I was supposed to have had to pay for that, but there was some special, so it was “free”. It is now 3 weeks later. My installers picked up the carpet that was ordered and it is 2 feet too short for the room. There is not only not enough for the room, but there is not enough for the closets also. If they had just used my measurements to begin with, I would not have had to take time off work for the install, and would not have had everything from that room scattered about in my hose for any longer. I have been inconvenienced for 3 entire weeks by having to empty out my office at home (which I use regularly) and I have already hauled away the old carpet and pad. Also, because of someone else’s incompetence, I will have to take even more time off when they come back to install to correct their mistake.

I will not wait much longer! If this is not installed by this Saturday, June 28th 2014, I will ask for my money back plus damages….In COURT!


Mark S. Whitt


Javan Rench June 25, 2014 at 11:07 am

Lowes needs a lesson or two in Customer Service skills. I bought the extra Lowes Warranty with my Sharp Drawer Microwave. It needs repaired and now over a month later I’m still waiting on someone to come look at it. An appliance repair center that is located an hour from me is coming out tomorrow after they cancelled the appointment that was for today. They said it could be fixed or not fixed by tomorrow. I have talked with many supervisors and even an Executive representative, Amy. If I was dealing with Best Buy Geek Squad I would have already had it fixed or replaced within a week! No one can be straight forward with me on how long I have to wait to replace a $900.00 microwave. The company can afford to replace it without me having to wait, but they refuse to satisfy customers.


myra Johnson June 22, 2014 at 3:14 pm

I’m having the same problem with Lowe’s I bought a french door they installed the wrong one. This is was in may going on late June now. I’m not paying full price .they said your getting more expensive door, I said I don’t give a hoot.i want what I ordered. I’m calling headquarters


Carol Heath June 19, 2014 at 2:23 pm

The store I use is the one in Leander, Texas, and the folks there are courteous and helpful. I just had a big issue with a 2-month old Frigidaire laundry center and Monica, the manager, offered me an even exchange for a GE of the same type.

The issue I bring here is the lack of service providers in my area. I am in one of the fastest growing areas of the country (north of Austin, 7 miles west of Cedar Park) and Lowes had NO repair people in this area. When I tried to get my unit fixed, the repair people (Tyler Appliance Repair) were contacted promptly by the Lowes Service Center but they had to come all the way from San Antonio ( a good 90 miles south) and the were sluggish and un-communicative. It is 2 weeks since I first asked for service and still my brand-new unit is out of order.

The service providers need to be close to the store that sold the item and there need to be more of them. If I hadn’t had a service agreement, I could have called one of several companies in the area who do warranty work on Frigidaire but are not listed with Lowes or the Frigidaire Corp. (they have the same issue). Please do something to engage more service providers or let customers find their own in the area and have the Service Contract provide payment. Thank you!


Carla Crosby June 18, 2014 at 1:10 pm

We purchased a sink on Monday night at the Lowe’s on Precinct Line Rd, North Richland HIlls, TX 76182. Paid $500+ for sink & install. We brought the sink home. Person at Lowe’s said they will call for the install. They called last night, left a message that we could not even understand, foreign accent that just could not say anything to understand. My husband called the store & asked that someone who speaks English please call to schedule the appointment. This morning someone from the store call, obviously from the customer service department, asked what the problem was, my husband explained & she went off on him, said he must have a real problem because everyone speaks very well that calls, he said well my wife & I both could not understand her. The woman said well just bring that sink back & don’t shop here anymore….my husband was not happy & he told her off & hung up on her. Is this really the way Lowe’s does business? Why can’t an American citizen ask for an American worker to call?
Hopefully this gets addressed, because this person needs to get a new job, if anyone would hire her. VERY POOR CUSTOMER SERVICE. What has happened to customer service these days?


kathy June 18, 2014 at 10:42 am

I purchased a bosch dishwasher 2 weeks ago. The delivery was supposed to be today. I called delivery 800 810-6102 last night 7pm (CA time), and they told me the delivery schedule had not come out yet. They told me I would get a call by 9pm (which shows on my invoice). Well 9PM and no call. When I called at 9, they were closed. Then today I called delivery again spoke to Connie, she could not find me on the delivery schedule. I am supposed to have a call from a Steve in one half hour to let me know when the dishwasher will be delivered. Lowes has always had excellent customer service, but I may not purchase a large item ever again. It is utterly stupid that I have to take off work in order to get this unbelievable run around.. I will post again if Steve calls and IF i get my dishwasher delivered today as stated on my invoice.


Ashley Shank June 12, 2014 at 9:57 pm

I have been fighting with lowes since May 22nd for a refund on my installation fees for flooring. When we had the Install done, we found that the installers stole food from my pantry, drinks from my fridge, and my husband’s wedding ring. They offered us $300 refund towards our $1100 install fees if we signed a waiver releasing them from all future claims. Absolutely not! Lowes will not buy me off with a lousy $300 refund and then not honor their flooring contract with me! I will continue to fight this and tell others about this horrible experience and the terrible customer service!


Carla Tipton June 4, 2014 at 3:02 pm

Two recent emails…still no resolution. Four scheduled service calls–two no shows/calls.

Within the last two years I have purchased a new washer and dryer, new freezer, and a new refrigerator from Lowes. I have purchased the maintenance agreement with each. I purchased my refrigerator last November 2013. Within a week the refrigerator stopped cooling and I had to have service. Now…for well over a month I have been trying to get my refrigerator fixed. California Appliance Tech came to my home on April 28 and determined the filter housing needed to be replaced. I was told it would be 3-5 days for parts. I waited, and waited and waited. Nothing! Finally I called only to never get my calls returned! Finally I called Lowes and they contacted California Appliance Tech and was told the parts were on backorder. It would be another week or so. I waited, and waited and waited. Finally I called again and was told they were still on backorder and that I should just turn the water off to my refrigerator. Thanks!! I guess I will just buy ice every day instead of getting my new refrigerator fixed! I have been out the cost of two filters and lost food items as my refrigerator leaks water the humidity level is ridiculous!! I finally called Whirlpool who sent the parts to my house!! Now I have waited for two days on two separate occasions for California Appliance Tech to come and fix my refrigerator only to have them not show or CALL!! I have been very patient and understanding throughout all of this!! My patience are gone!! I was told by Lowes La Habra Assistant Store Manager that he would like to replace the refrigerator, but he did not have authority. I was told by another manager that it would need to be deemed defective! The service is defective!!! Can that get me a new refrigerator???? This type of dis-service should be embarrassing to Lowes!! You bet I want someone to call me! I am tired of mopping up water in my refrigerator and throwing out food!! I have also bought two filters thinking that was the problem and out the cost of those!!

Last scheduled service…05/30/14–I was told they would be there between 12 and 6pm. They showed up at 8pm. Again, not able to fix the refrigerator.

Mr. Robert Niblock & Mr. Michael A. Jones,

I am in disbelief in the unbelievably poor and lack of customer care I have received from Lowe’s after NUMEROUS attempts. I purchased a refrigerator last November 2013. While it is still under the manufacturer’s warranty, I cannot seem to get Lowe’s to fix it or replace it!!! I have had service scheduled at my home on four different occasions–two of which no one ever showed up or called! The refrigerator leaks so profusely on the inside that we have had to turn the water to the refrigerator off completely. I have spoken to several assistant store managers at Lowe’s as well as the store manager. While I get several “I am so sorry’s!”, I have yet to have anyone care enough or value me as a customer to genuinely want to resolve the issue immediately. I have left a message for the executive customer care over a week ago–no call!! I was assured last Saturday morning that I would get a call from a supervisor within two business days–that expired yesterday. I again called the executive customer service this morning and was told that no one else could speak with me because they “case manage” and there was only one person who could help me–the person who has never returned my call.

Again, I am at complete disbelief how little Lowe’s cares about me as a customer. In the last two years, I purchased a washer and dryer, stand-alone freezer, and refrigerator from Lowe’s. I purchased the service agreements with each of these appliances.

Mr. Niblock, this service is appalling! I have no doubt you would be embarrassed to know your customers are being treated this way. If this situation were held in your home, you would surely be very frustrated. Do you have the time to take off work and wait for someone to show up or call and they never do???!!! Twice someone has been to my house as well and not been able to fix the refrigerator!

I am asking that someone contact me who CAN resolve this! The only proper solution at this point is to replace the refrigerator–I should NOT be asked to wait again for another service provider!! The RIGHT thing to do is REPLACE the refrigerator. This is not some top-of-line expensive refrigerator. It is a Whirlpool WSF26C3EXW01, Serial HR33818540. Again, I purchased this refrigerator approximately six months ago and this current situation is not even the first issue! We had service for the refrigerator within one week of getting it. I have purchased filters that I did not need in trying to resolve the issue and I have lost food in my refrigerator. PLEASE FIX THIS!!!! PLEASE SEND ME A NEW REFRIGERATOR!!!


Carla Tipton June 4, 2014 at 3:43 pm

For the record, if Lowe’s waned my business (or my friends and their friends and their friends/family), you would contact me and say, “please go to your nearest Lowe’s and pick out any new refrigerator and we’ll happily deliver it. We’re sorry for the way you’ve been treated!” This would be something I would RAVE about with family and friends!! Things happen! Appliances don’t always work the way they should! People and businesses have opportunity to rectify situations that cause consumers to be happy to continue to invest in company that stands by their products and service. So frustrated and disappointed!


Carla Tipton June 11, 2014 at 1:05 pm

Thank you!! My new refrigerator was delivered on Saturday. While the customer service and the contracted company to make repairs needs an overhaul, I appreciate the fact that I finally received the new refrigerator.


Danielle Suiter June 4, 2014 at 10:34 am

I went to the Lowe’s store # 0188 , in Youngstown,Ohio on 5/24/14 and spoke with associate Lee about coming to my house and measuring for cabinets / flooring for whole house. Set an appointment up for 5/28/14 @ 9am. Well that day comes and he was a no show. I called the store and spoke with Lee and he said his phone forgot to remind him of the appointment and wandered if I wanted to just forget about it. I said no I need this done today. He ended coming out at noon and measured cabinets and kept complaining about how this was just a lot of measuring to do for flooring and then left. Do to his constant complaining about the flooring and his hesitance about it I couldn’t trust he was doing it correctly so I hired another company for the flooring, but I am still needing the cabinets from Lowe’s. So I waited to hear from Lee and was told by him he would have it all done by 5/30/14, but when I called back that day it was not done yet and was told it would be done 5/31/14. So I went back to the store on 5/31/14 and spoke with manager Lee about the whole thing and was told that Lee the associate had did everything wrong and should have come out with contractor first. The manager Lee said he would look into it for me. So I paid the $75 for a contractor to come out on 6/2/14 and he measured and said I should be hearing from the store about final price. Well today is 6/4/14 and I called the store this morning at 9am and was told the associate Kevin in cabinets is handling my cabinets and he doesn’t come in until noon and will have him call me back. So now I’m still waiting and if he doesn’t show up for work , I will be waiting another day. I’m going to be spending a nice amount of money (cabinets,countertop,sink ,plus installation) with Lowe’s but never seen such unorganized and unprofessionalism before. This will be the last project I do with Lowe’s and if they don’t get their act together this one won’t happen either.


Bettie June 2, 2014 at 10:41 pm

I had the worst experience with a gate install. My project started feb 28 2014 with meeting a member from the install team. That meeting went well and I signed into a contract with Lowe’s for 2 vinyl gates, that was in March. The first week in April the contractor came out to start the install and found out the wrong brackets where ordered. New ones where ordered. Two weeks later, I called 3 times and was told they would find out what was going on and call me back. I never heard from anyone. I went to the store finally and spoke with a manager. Long store short. My gates where installed, there was large gaps and looked unfinished. The store decided to order a new panel. It is now June 2014 and I haven’t heard from anyone as of yet. Not from the store manager, install manager or contractor. It should never take over 3 months to complete a project your paying for to look professionally finished.


Amm June 2, 2014 at 3:33 pm

On May 23, 2014 we purchased a Broan Range Hood. It took until June 2, 2014 to be installed. The Broan Hood we received was damaged and the store in Westminster #568 has not been helpful in that they should have taken immediate action to replace the Broan Hood Vent the same day. I have waited all day to receive complete satisfaction and it has not happened! Apologies do not fix a damged good!


Pam H May 31, 2014 at 8:04 pm

Dear CEO,
My husband and I have bought many appliances over the years since Lowes in Hanover, PA opened. But we will not buy another. Not quite 2 years ago we bought a high end Samsung washer and dryer which came highly recommended by the sales staff. Within a month the washer had to be replaced, The drum in the dryer broke and now the lock on the washer had to be replaced for $220. Since your company wants nothing to do with any appliance once it leaves the store, we deal with Samsung certified repair man who is very happy to repair defective Samsung products. He said his business is booming. He told he will probably see us again very soon. How can Lowes in good conscience sell such defective products? We are nwt buying from a dealer who stands behind every appliance they sell.


russ May 30, 2014 at 8:00 pm

disgusted in the service and installation and the complaints department seems to be a waste of time to


Gary Bomba May 30, 2014 at 7:26 pm

Lets begin with I like Lowe’s better than the competition. but my recent experience drops that down some. I purchased a new shower ensemble at Lowe’s Poughkeepsie New York ,when I purchased it I ordered a left side drain . When I got it home I saw it was a right side drain . I called the store to tell them of the problem they connected me to someone who said he would check and cal me back. He never did. So my contractor said lets see if we can use the right side drain base , which he did with a little more work. Then we opened up the side wall box and to our surprise a hole was drilled into it , so someone had purchased this , damaged it and returned it to the store and they put it back on the shelf , without checking it first. then I had to drive back to exchange it which lost alot of time then I could not see or talk to a manager. they would not pick up the phone The girl at the return desk handled the situation she should be a manager.Not happy with the management at Lowe’s Poughkeepsie


John Hinderer May 30, 2014 at 6:20 pm

Please read the correspondences below, our roofing job has been a nightmare due to your Jackson, Michigan store!!

—– Forwarded Message —–
From: Lori Foroozandeh
To: “CustomerCare@lowes.com”
Sent: Friday, May 30, 2014 6:03 PM
This is ridiculous since your corporate office has supposedly been in touch with Leland at the Lowes in Jackson, Michigan all I’ve been is jerked around like an idiot.
Don’t get me wrong they came out and “sealed” the roof, it took them 10 minutes. I told them we had ordered snow brakes for the roof, and they knew nothing about this but said they’d return my screen they ruined and put it back on for us within a DAY. That was four days ago.

I was also informed that ADAM DELANEY was supposed to be in touch with me throughout this whole roofing process since he is the owner of the contracting company.

I’ve NEVER TALKED TO HIM!!! I was told yesterday that we would have our ceiling fixed by the end of next week. When Raymond roofing was out here to fix the leak in our roof they took pictures of our ceiling inside, and he only took ONE PICTURE OF THE EXACT SAME SPOT, he didn’t get them all!!!

I tried to get Adam Delaney’s phone number to talk to him and the store manager LELAND told me he didn’t have it, yet this ADAM DELANEY was supposed to be

keeping in contact with me throughout the roofing process. When my husband signed the contract for getting our roof done he told Keiser construction that he wanted the snow brakes put on (they keep the snow from piling off the roof like an avalanche).

I’m at my wits end right now and I don’t see the receipt where they even bought these snow brakes!!!!

I’m going to take other action, the assurance of Raymond roofing that our ceiling wouldn’t collapse somehow does not make me secure.

I will rate you on every website I have and as I said I’ve published an award winning book that is currently being made into a movie and trust me I have a lot of

links on where to rate you. SEE BELOW!

I am also sending this letter and your replies to every Lowes corporate email address I can get!

What is it going to take to get these goofballs going at the Jackson Store and what type of compensation am I going to receive for YOUR SCREWED UP FRANCHISE!!!!!

Lori Hinderer
From: “CustomerCare@lowes.com”
To: XXXXX@loris-song.com
Sent: Monday, May 26, 2014 11:44 AM
Subject: RE: Re: Lowes.com: Online Exp Technical Question
Hello John,

I apologize for the delayed response, but Thank you for replying to the email.
I have escalated this issue to the senior management team and I have included the issue with the same contractor contacting you. I apologize for any inconvenience this has caused you. You will receive follow-up within 24 hrs. to have this issue resolved for you.
If there is anything else that I can help you with, please let me know.
Thank you,

—–Original Message—–
From: XXXXX@loris-song.com
Sent: 5/23/2014 08:24:48 PM
To: “CustomerCare@lowes.com”
Subject: Re: Lowes.com: Online Exp Technical Question

The roofing company was originally supposed to put up these metal poles on our roof to stop snow from stockpiling and then coming down all at once, they were also supposed to REPLACE the screens they ruined while putting the roof on, and we were told they’d do this back in December, and yes you guessed it nothing.

There is so much more to this catastrophe than you can realize. The original roofer was fired due to their poor work no only on our house but others. The first assessor they had come out was named Lori, they have let her go too. When TJR roofing or Raymond roofing not sure what it is. told us they couldn’t get to us until their clients were taken care of first then when they had some free time they’d make an appointment! I truly thought when you purchased a job such as a roofing job from Lowes and if something went wrong you would be the MAIN priority. And yes this is John’s wife. I’m the one with the book, see below, but I’m tired of these people putting us off. Leland is even starting to do it. I don’t get this at all! We would like something in an act of good faith to show us that Lowes is not as bad as we think it is! Lori & John Hinderer
From: “CustomerCare@lowes.com”
To: XXXXX@loris-song.com
Sent: Thursday, May 22, 2014 10:05 PM
Subject: RE: Lowes.com: Online Exp Technical Question
Hello John,

Thank you for contacting me in regards to this issue. I apologize for any in convenience and frustration that this has caused.

I would like to have this issue addressed with senior management to have this issue taken care of. Would you like to receive follow-up via email or telephone?
Thank you,
Demetrus M.

Lowe’s Customer Care
From the strike of the match to the glow of the coals, Lowe’s has what you need to be lean and mean on the grilling scene. http://low.es/1oFCVfp
—–Original Message—–
From: XXXXX@loris-song.com
Sent: 5/21/2014 01:50:06 PM
Subject: Lowes.com: Online Exp Technical Question

First Name :John
Last Name :Hinderer
Phone # :517-522-XXXXX
Alternate Phone #:517-945-XXXXX
Zip :49201
Comments :We bought your material and had your store in Jackson, Michigan set up the appointment with a roofer who would put a metal roof on our house. The roofer who did it is now fired, but while here, did not caulk the roof correctly causing a major leak in our dining room which could collapse at any time. We got the roof in Jan. 2013, the leak began before Thanksgiving in 2013. We notified Lowes they sent out someone TWO WEEKS later to assess it…..and the assessor is also now FIRED, her name was Lori. Jan. 2014 leaked majorly again and were told the first warm day someone would be out to fix it MARCH WE STILL HADN”T HEARD FROM LOWES. In the meantime between March and now, our roof has leaked three more times, I always calling the store and speaking with a girl named Jennifer who didn’t know ANYTHING for supposedly being a roofing supervisor. They assigned us a roofing company TJR roofing, that was three weeks ago and they told us they would come out that weekend. Weill it’s been two weekends and no one. I finally called (this is my last straw before I start contacting someone who will do something) and spoke with Leland. He said he’d call me back that was this afternoon, we will SEE!!!! I wonder how many weeks we will have to wait for this. I can’t tell you how MAD and disappointed in LOWES I am. We spent over 10,000.00 to get this metal roof and it seems like we should have been a customer who would of got Priority care when our roof leaked, instead we were told by the roofing company that they had OTHER CLIENTS they had to see before they could come to our house@!!!! Lowes has put our family in a dangerous situation by allowing the ceiling to become so damaged that it could collapse at any moment. I want some answers and compensation. Or I will be all over with rating your store on every website I have, and I have many. I was in a POW camp in Iran the day after 911 x6wks where I was raped beaten and tortured. I have a book & movie so please do somethin// Referring URL: lowes.com/webapp/wcs/stores/servlet/ContactUsLandingPageView?langId=-


Jack May 29, 2014 at 4:30 pm

I went to a lowes in orlando fl to get my 10% discount ,I showed them my discharge paper and they refused it, said that wasn’t acceptable. so I guess I’m not a veteran of the Korean war… thanks alot Lowes.


Ashley May 28, 2014 at 7:50 am

I had the worst shopping experience in the Morristown tn Lowes in lawn n garden they really need to find better help instead of young girls that don’t know anything.


Glenda Schotsch May 23, 2014 at 10:37 am

Lowes is good at passing the buck I payed 3000 for my quarts counter top. Advanced surfaces installed it for Lowe’s may 6 know water runs back to the wall they said first my house settled.The cabinets we’re put in 2008. The water didn’t run to the wall with the old counter top. Then I get a call advanced told Lowe’s this time my cabinets weren’t level. I guess know I have $3000. On my charge card and catch water when it runs to the wall. I. Should of kept my old counter.


Audrey Davis May 22, 2014 at 4:46 pm

On Wednesday, May 21st, an installer contracted from Lowe’s came to install a sliding glass door. Before coming, he stated that the entire job would take about four hours. He arrived at 10:30 and left around 12:00. Needless to say, the door is smaller than the previous one (someone from Lowe’s came and took the measurements). There is no casing around the door. Yellow glue and bare wood are showing everywhere. It looks awful. I had new countertops and a door put in by Lowes in the last year and they were perfect, but this is shameful. I went to Lowe’s to complain and the store asst. manager said he would have the owner of C and R to call, but he did not. I called him repeatedly until he finally called me back. This is not acceptable.


OJ Barnes May 21, 2014 at 7:07 pm

This is definitely a complaint regarding your Lowe’s store, Dallas, TX, Hampton @I20
I am in the process of a huge home project. I got five gallons of paint day one; later when I went to get a second five gallon can I was told they had none… ok, so may I have five one gallon cans at the price of the five gallon can? Well, we don’t have five one gallon cans. Really? and this cannon be honored. I called spoke to “Norma” who I was told was an ASN (maybe) but position is over managers… She agreed to and stated this “idea of mine” should have been honored. However, she will not be in on the next day so ask for James. OKAY… when we went in James was NOT IN EITHER. “Go figure”. Because I am in the middle of this I get what they have and pay what I have to get it. Camel’s back break: We go to get another gallon today (5/21) they have NONE. We are told there are some in Lakewood (really) and XXXXrell Hill, but XXXXrell Hill has only four gallon cans. We rush out to XXXXrell Hill and we are told: “Oh we have lots of this paint. Who told you that?” Now I have been a Lowe’s fan for a number of years and my friends have moved to Home Depot; I’m about to buy new appliances…I know I am only one person and I can’t shake a limb toward your profit or loss – but may I say: One by one – piece by piece a huge tree of any size can be cut down. – Please adhere to how you serve your customers one by one. Thanks and “be blessed”.


Jennie Lewis May 19, 2014 at 11:42 am

I purchased some outdoor furniture on 5/12. I was told it would be assembled on 5/16 and delivered on 5/19. On the morning of 5/19 I get a call from the delivery driver telling me that all of my purchase was not on the truck. The love seat and coffee table were not in stock. Called the store. Got passed around by 3 people. Finally spoke to someone who informs me that they sold all they had in stock and had placed orders or more that should arrive “some time this week”. When I asked why I didn’t get a call on Friday, 5/16, when they were assembling my furniture, she says, “I guess they were hoping it would show up today (5/19).” When the delivery guy gets to my home, he asks where I want the boxes. Yep. That’s right. The chairs had not been assembled. I was not able to assemble them myself. You see, I had a surgical procedure on 5/14 and was looking forward to recovering and relaxing on my new furniture. Sent the chairs back. Got a call from an assistant manager who was apologetic and told me the chairs would be put together and delivered on 5/20. Said the loveseat was at the DC (I’m assuming he was saying “distribution center”. Couldn’t give me a date or time I would get it. Oddly enough he told me the coffee table was in stock and couldn’t explain why it wasn’t on the truck. ‘Course, I’d have to send it back ’cause it would’ve been in a box too. I AM PISSSED! I made a purchase on 5/12. The purchased cleared my bank account on 5/13. I want what I paid for! This is the kind of bad service that will send me to Lowe’s competitors for future purchases.


Thomas Zander May 18, 2014 at 7:53 pm

Lowes 740 i n St are not stockPetersburg Florida has got serious issues amongst them being there cutting saw down for over a week At peak selling times.their staff in the lumber and building material area are horrible and their manager does not help anybody at all.as a contractor I can spend nearly 2,500 dollars daily on building material and from this point I have to go across the street to Home Depot to get my material because they are not stocked with what myself or any contractor needs. Plywood 3/4 inch sanded cost 45.00 a sheet they can’t do any cuts not even half rips because I would do the rest. It’s to fit it into my truck for counter top building. Well 7500.00 just went across the way my new weekly bill to home Depot . Want my money? Fix 0740 saint Petersburg bring back the old manager Zeus who knew what the customers need. I have never been more upset with something that is easy to fix. But after your companies lose 50 more like me maybe that number will be at a level that somebody will respond. I don’t want a love call from the store just fix 740 so I can work and make a living and keep things flowing.


Ed torres May 16, 2014 at 11:02 am

I found a 1975 Lowe’s catalog, it included a letter from the Wilmington store manager regarding the included new home construction price list. Just thought it was pretty cool, seeing the old prices, the illustrations and all…


Michele May 15, 2014 at 2:50 pm

Will never shop at Lowe’s again. Their sales people don’t know their products. Coordinating with their installation crews is so difficult. 1-1/2 weeks ago, we purchased a dishwasher, stove and microwave. Still no sign of the dishwasher or microwave. My husband has had to go to the store – 25 miles away for various reasons with our order – microwave didn’t fit despite us giving the correct measurement and we had to order another product, each time spending at least an hour and a half on the process. The communication between the changing sales people and installation crew is abysmal! We have received calls from Lowe’s but when we call back, no one knows who called. Meanwhile, our kitchen is totally a wreck because we took down the over-the-stove microwave in anticipation of it’s arrival. The dishwasher is halfway out on the floor thought it was promised within a couple days of our order.

I also went over to the flooring area looking for a product to renew the look of my floor. The sales person in flooring gave me product that COULDN’T be used on my floor. Didn’t know it and had had to return it.


Shay Wade May 15, 2014 at 11:09 am

Lowe’s #1136 Store has yet to make this right we are being passed around like a rag doll . We order an Fridge with handles on the right handside we got Fridge with handles on the left handside . Contact store same day inform them of the problem insisted on them coming back to get there fridge that is not only has handles on the wrong side but damaged inside the freezer and ice maker kit broken and the door sticks when opened at the same time . so the manager said we will send the right fridge and Sat morning came and guess what came the same Fridge and we sent it back again this come to find out the saleperson order the wrong fridge to being with , but the store want us to pay the differnce for a mistake we didn’t make so we told them to come get there’s and bring back our’s and they say sorry it been disposed of WHAT! why would get rid of an customer Fridge if this has not been resolved . Ok then order my right fridge and i’m not paying for anything that would be fair Lowe’s thinks we as consumers are dumb and and don’t know right from wrong but i do and they have not made anything right it being on for week now i’m even using thier Fridge so i have not Fridge and no money has been refunded to me either so i guess the next step is to contact the BBB and file complaint . But remember what comes around goes around .


Gina Shelburne May 14, 2014 at 6:48 pm

I bought PergpMax in October 2013 and installed by Lowes subcontractor in November at this location (2365 25th street north, St Petersburg, FL) by December I observed the floors showing blistering or swelling so I called Lowes immediately they send the Randy the guy who installed the flooring and took pictures, didn’t hear from Lowes until I called; Lowes representative told me she will call Pergo this is already February as promised Pergo shows up with more pictures and asked me if I have spare of the flooring he wanted to see if what type of flooring I have, a box left in my garage and shows him PergoMax is which surprisingly being a Pergo representative doesn’t know their product. He went on of asking how I cleaned the floor and told him I was suggested by the installer from Lowes to clean the floor with product for laminated from stores which I bought Bona product again bought at your store Lowes. He left…being naive I was counting it is already two months still haven’t heard from either company so I called again to the store it seems took forever to get somebody every time I calls it goes back to the operator (that should’ve a sign what kind of management I am dealing with) but patiently waited and spoke to a nice lady name Shutanna (if I spelled it correctly) she promised she will the answer and she did; she said Pergo told her that the product I am cleaning with is the cause of the damage but as far as Pergo signs at Lowes it is lifetime warranty which I read Pergo warranty who it cleans and how to care of no suggestion that result to the product to blister or swelled. So here I am being bounce around and the store manager suggested the store is not liable for the floors that we bought with signs lifetime warranty.
If the company failed to comply with the promise of warranty don’t you think the store has obligation to to inform the company that their product doesnt sustained lifetime because if you checked your store not all flooring doesn’t have lifetime. I am Lowes long time customer bought everything from appliances to floors even my marble tile purchase in November also bought at the same store now I left neglected and angry, frustrated no family should’ve been through like Ive been, it is May still waiting, I need full refund for the amount 4,191.05. Lowes can remove the laminated floors and replaced it with more headache free or give me my full money.

I wished I purchase hard floors and dealt with termites (which I feared because I leave in FLorida) at least I know who will helps me.

Your frustrated customer,
Gina Shelburne
Cell 727-642-XXXXX


Randy Hearne May 9, 2014 at 12:04 pm

The Lowes store in Pineville Louisiana has one of the worst employee customer service ever. This morning I called into the store was transferred to the flooring department, no answer after, 12 min cut off, called right back was transferred again after 5 min operator pick up sent me somewhere else, I spoke with a lady she couldn’t get anyone in flooring to answer, so she finally got me a price, but could not give me the number of pieces in the package. She said she we go to the department and get the information and call me back, that was 3 1/2 hours ago and still no call.
NOW HERE’s the KICKER: I had two more people from my office call the store to inquire about two different products and they got pretty much the same response as to wait time and knowledgeable people that new the product.
So I went to Home Depot and purchased my flooring.


Monica May 8, 2014 at 7:40 pm

Was just in the store and the young man helping me was very friendly and was unable to answer my questions so he said i am sure we can probably order what you are looking for but if you please don’t mind I will ask my manager, so the manager was on a forklift and didn’t even get down and said no we don’t carry it and never even heard of that type of mower which we seen on the Lowes website we were going to purchase 6,000 dollars biut with there being a rude management who wasn’t friendly and didn’t seem to care.. then we are going to take our buisness elsewhere store was in Clarksville, Indiana and the manager name was Justin.. 5/8/14 at 7pm.. will not recommended to family or friends.


carol hunt May 8, 2014 at 2:35 pm

Dear Lowes, I bought a John Deere 140 tractor 2 years ago. Now that my grandson has left the area, I had to mow my own lawn. Well guess what? I tried on my own to start the tractor, move it forward, backward and mow even after reading the manual. Well, nothing moved or mowed. I call my Burton, Mich. Lowes on Court St. and they asked Brad Irwin to stop by and he did after his work hours on 5-7-14. He demonstrated all the features, and how to use it. Then I was to do the same as he observed. Then guess what? I could mow my lawn before another rain began in Michigan. Thank you Brad and thank you Lowes. Carol Hunt of flint, Mi.


Don May 4, 2014 at 11:51 pm

Wow. I was going to leave an email complaint but after seeing all the other complaints here, I think I will forget trying to solve my delivery problem and just get my money back. I too own a business, and am in fact the CEO/Founder of my company and I am shocked by some of the comments here. It would seem your company has a lot of problems in their local stores that even if you can’t fix them, should be addressed, not ignored. In this social networking day and age, ignoring customers is just crazy. I assume you all got the same business lessons in college that I got, that says it is ten times harder to get a new customer into the store than keep an existing one. AND, people will tell other people quicker about a bad experience than a good one. Rick Damron, where are you ? For someone at the corporate level and in charge of store operations, these people deserve at the very least some recognition of their complaints, even if not by you or your underlings. In closing I would say, I see the same mistakes being done here as was done at Blockbuster, and we all know how that turned out…………. But hey, you’re making your $700,000 and sleeping well at night, right ? At least for now………….


AMANDA DAVIS April 30, 2014 at 12:50 pm



Tammy April 28, 2014 at 4:58 am

I have 23+ years of General Manager experienceand recently applied for a Zone Manager position, only to be called for a phone interview by some flamboyant illiterate 3rd party I assume you’ve hired out to screen employees.He ralked with a lisp, couldn’t understand my comments as he was trying to type them and there was a small child making noises in the background! WoW! Is THAT how you really hire your Managers? Home Depot scooped me up 2 weeks later. .. They’re going to run you out of business one day, your empoyees are your #1 asset.


Anonymous April 26, 2014 at 11:17 pm

I am an employee for Lowe’s . Let me just start off by stating that head cashier is very tyrant . She exploits her position as head cashier . ” buddy , buddy ” with blue vest manager. She treats me and other cashiers distasteful . Vey rude . Talks to me like I’m her daughter . I’m human, a mother, and a wife. I will be talked to with respect ! Prime mover as well . I went to H.R , still nothing done . So I’m writing to corporate . Please email me back . Today is 4/26/2014 , ill be back to check.


Lance April 24, 2014 at 6:39 am

We are a state licensed uniformed and plainclothes security guard and vehicular patrol provider wanting to find out how to register in both North and South Carolina as a vendor/ supplier to all of your locations that could use our services.. See us at http://www.safesecureworldwide.com or call 336-854-XXXXx


Robert Beach April 23, 2014 at 11:39 pm

I was let go today due to an argument with another associate which refused to clean up a mess in an aisle ,I was a Department Manager for Lumber at South Pueblo Colorado Lowes Store 2742 . The reason I was let go was stated that I was a Manager and should know better , the Sore Manager Jeff Pinkert said I did not follow the Business Code of Ethics and should not have verbally reprimanded the associate or stooped to his level and lost my temper and act unprofessional . The Store Manager has been trying to get rid of the original store opening associates ever since he became the Store Manager here . I have received nothing but good reviews and accommodations prior to his arrival ( Jeff P.) Mr. Pinkert twists policy and procedures to his advantage to manipulate things to enable him to write associates up . I was not given a final pay check which showed my earnings vacation and holiday pay outs or any formal paper work of any kind stating that I had been Terminated which is in violation of Lowes final pay policy as listed in the employee transition information on My Lowes Life which states that I my final pay should have been direct deposited and should have received a deposit advice to be printed as I will lose access to Myloweslife.com. I find it Ironic that even at the end Jeff Pinkert can not seem to follow policy when it matters most to the company . What a real asset to Lowes Jeff Pinkert is NOT! he is apoor example of a store manager who will tell you one thing to your face and then stab you in the back. Lowes has changed over the years since I started 7 years ago it use to take care of its employees and all Lowes cares about is the ALMIGHTY DOLLAR it could care less about its employees or its customers .

Robert Beach former Lowes Employee


Chris Hill April 22, 2014 at 6:53 pm

I would just like the powers that be to know what I became aware of while in the Waycross, GA store. While browsing through the store, I saw a gentleman in a red Lowe’s vest snapping pictures of various shelves, products, etc. but while he was taking pictures he was complaining…about everything. When I finally spoke to an associate and asked who the gentleman was, I was told that it was the Market Director and that he routinely visits stores, taking pictures, complaining, and immediately sending pictures out to other stores (which I imagine is his way of berating and embarrassing the store he’s at into compliance?). As I went back to browsing in another area at the front of the store, I overheard him speaking to who I assume is the store manager in, again, a very negative manner. According to other employees, this is the norm but I am horrified at the way he is allowed to degrade and humiliate people! Aside from the fact that he may have thought they were alone or out of earshot of customers, that kind of manager is dangerous. If he is doing and saying these kinds of things out on the sales floor, what is it like in a closed office with him? That management style is not motivating or conducive to positive growth, development or morale! He needs to be reined in and re-trained in Emotional Intelligence and effective leadership at the very least! Speaking as someone with decades of successful business experience, I hope you heed my advice and start asking questions! Please feel free to contact me via email (but only by someone above the level of your company’s market directors, to ensure a proper follow through).

Chris Hill


mark coviello April 17, 2014 at 11:25 pm

told washer was in stock,, then store could not find washer,, delt with customer service.. another employee when above and beyond his duty and found the washer.. serched the store and called me ,while i was still in store dealing with customer service and store manager( that took about 15 min,, to get to me) by that time your store employee had already taken care of the problem and i was very happy with this employee,,(not the store or the first employee that tried to help me first,, sorry but i am not happy with this store,(chester ny) but am very happy with your 1 eployee in this store that made all things and this purchese happen,,thanks to this 1 employee of yours..my wife and i wasted 1 1/2 hours in this store on a puchese that should have taken 1/2 hour..i went into this store knowing the washer i wanted and told the floor person and from them on it went down hill, till the other employee made it happen,, a lowes gift card would be nice to make my wife and i feel better about this store,, but im not expecting it,, not to mention we do shop in this store about 1 to 2 times a week,, you make the call,, and let me remind you ,, you are not the only store in town,, but the one i like to go to… thenks for your time and letting me vent,, mark coviello 8 vetri rd ,, goshen ny 10924.


Joseph Lewis April 16, 2014 at 6:31 pm

After dealing with the management at your Brodie store in Austin, Texas, I do not believe Lowe’s values its loyal, long-standing customers. We have shopped at Lowe’s for years and spent tens of thousands of dollars at Lowes. I never thought I would say this, but after this last experience with this store, we will be taking our business to Home Depot.


Kristin Underwood April 16, 2014 at 4:11 pm

I was a part time head cashier at Lowes 607 and was told I was getting cut to 10hrs a week and I couldnt do that so I had applied for FT head cashier and they hired somebody that was new the store over me and they wanted to get rid of as many part timers as they could so I did them a favor and left, I did not give a 2 weeks notice but I talked to almost every one of my managers in the office before I left and I tried to get rehired and someone put me on the do not rehire list. I do not know what I did to make them feel like I was a horrible employee. They was all telling me take care of yourself first like they were all for me leaving because they understand I cant make it on 10 hrs a week but now they put me on the do not rehire list. I feel that Lowes 607 picks their favorites and if they do not like someone they will put you on that list just to do it. I feel like they treated me like XXXXX and I came to work on time everyday and did what I was asked and then they going to treat me like this. Corporate needs to handle their stores better because they treat their employess like trash. And the person I believe did this was the HR that has no clue what she is doing and picks her favorites! She is a very hateful woman and does not need to be in that spot. EVERYBODY at 607 when I worked there refused to talk to her because she was sooo rude. HR personnal are supposed to be there to talk to if you need something right? Well not her!! She is so miserable in her job and she shows it to the employees! Lowes 607 does employees dirty!!


Kathy April 11, 2014 at 12:47 pm

We need a tax exempt form – we need to purchase items for a tax exempt project – please forward forms we need to fill out


Patricia April 9, 2014 at 9:01 am

I have a business and want to get my products on your shelves. If you could please tell me where and what I need to do. Please and thank you.


MMcAuley April 6, 2014 at 11:05 am

We ordered bricks for our garden online and were told that they would call us for delivery.
No one called, so I called the store and was told the delivery would come on Saturday. By noon, no one had arrived. We had worked diligently to lay down the foundation for our retainer wall and needed the bricks before it rained on Sunday. I called back and spoke to the Manager at the LOWES Buford GA, who told me that they were not able to deliver he bricks because his driver had gone home. He said he would waive the delivery fee and deliver the bricks on Sunday at 9 am. At 10 am, I called the store again, and was put on hold three times, by a very rude receptionist. I spoke to store manager, FINALLY, who said they had to send the driver to Athens and they would call me back with a delivery time. They have still not called me. I will never shop at LOWES again. My business will go to HOME Depot.


Mrs. Irving April 2, 2014 at 11:19 am

I was shopping in Lowes garden shop yesterday around 11:oo a.m, I heard an employee talk to another employee like she was trash in front of customers beside me. The womens name was Patty I believe, the other women was I believe Beth,. If Patty talked to me like she talked to the other employee in front of customers the way she did I would have kicked her teeth down her throat. What kind of people to you have running these stores. I am going to call home office and report this rude, uneducated pile of garbage you call an employee. I will no longer be buying anything from Lowes. I have bought a $2,500 refrigerator,$500.00 dishwasher, new toilets, garden products up the wazoo, new carpet, and numerous other merchandise. I will no longer shop at the Murphy , N.C. store ever again. This employee Patty in your garden shop is a real piece of trash. I will make sure my family and friends will no longer shop at this store either.. SHAME ON YOUR EMPLOYEE FOR LACK OF MANNERS. THANK YOU MRS. IRVING.


Hunter camp April 2, 2014 at 8:30 am

We purchased a fridgidare gallery series refrig.with upper and lower ice maker.2years later the bottom ice maker quit.We purchased extended contract and reported the problem.First it took three weeks for contractor showed,another four weeks to get the part,service tech.was two hours late showing up,replaced ice maker and found that was not the problem.He said he would have to order a water control valve.Never had a clue how long it would take and no response from contractor.I am a retired Master electrician with 40 years experience and business in HVAC,electrical commercial,residential work and have never treated a customer so unprofessionaly.I am done with lowes and there extended warranty and would advise that they do a little investigation on their service contractors.


rene carr March 25, 2014 at 6:23 pm

I purchased over $7k in products, services and extended warranty last year from the Lowes store in Morene Valley,CA. I purchased a Whirlpool French door refrigerator and since I purchased the refrigerator I have had 7 service calls. In fact with a week’s time I had three to where the service provider replaced the switch, circuit board and now the compressor is out! The service provider deemed the refrigerator not repairable. I have been without refrigerator for three weeks and Lowes Extended Warranty Department will not replace the refrigerator! As a customer that has been through the extended warranty, I am extremely upset on how they have treated me. It is apparent this model is a lemon! Me an my family have been inconvenienced and we lost food! I hope Lowes realizes they lost a customer to Home Depot and Sears and all my family members and friends! I will tell everyone that Lowes Extended Service Plan is broken! I hope I get a call from someone who cares and can help


Judie Letourneau March 25, 2014 at 8:13 am

I purchased a $800 Husqvarna snowblower the end of November 2013. Due to the fact that there was no snow we never started the snowblower until 3 weeks later. Unfortunately it was defective and had to be replaced. Immediately, Lowe’s in Ware, Massachusetts came to my home, validated that it was defective and replaced it within 5 hours. In March after 4 major snowstorms, the snowblower’s auger release was sticking, screws had popped out of it. Again, Lowe’s came to our rescue, picking it up and sending back to the company for service and delivering it back. Excellent customer service. So happy that Lowe’s is in our town. I really appreciate your excellent service. A Loyal Customer


Wendy Hamilton March 23, 2014 at 5:19 pm

Just wanted to give a shout out to Mgr Tony Kronback on the Lowes Niagara Falls Blvd store in Amherst, NY. After many, many unsuccessful attempts to get a 36 inch Allen and Roth Norbury vanity for our bathroom that was not cracked!! – we finally got a perfect one white-gloved delivered at 5PM on Sunday, 3/23. Tony was true to his word and got us what we wanted. We’ve been exceptionally pleased with the customer service we’ve gotten from Lowes throughout our renovation projects the past year and a half. Cindy Buettner at the Transit Rd store in Clarence designed our gorgeous kitchen and she was a dream to work with also. Thanks Lowes!! We’ll be back. 🙂


jewel arnquist March 20, 2014 at 2:37 pm

Today, Lee in W.S.P. Lowes hardware should be noticed for the best in customer service. She was very informed about the product I was purchasing and added information I had not considered. She was pleasant and I could understand her. Thank you Lee. I’ll be back. Jewel


Otis Broach March 7, 2014 at 3:25 pm

I have been a customer of lowes for many years, in the past 10 years I purchased from 10 to 20,000 dollars of items from lowes. I just don’t understand why you have a garden shop and don’t open the gate to check out shoppers. In the last two week at the store in Opelika Alabama I have made purchases at the garden shop. One purchase was 10 bags of mulch (really needed 25 bags) since I had to push my cart thru the store to be checked out I only got 10 bags. I took the bags home went to Home Depot to get the rest of my load (was cheaper at HD). Went back to Lowes 3 nor 4 days to purchase some more items from the garden shop. Again the gate was closed and I had to check out up front. Today 3/7/14 I went to Lowes again to get potting soil and other items. As usually the garden shop gate was closed. The word I got was they were short of cashiers. So I had to drag my order up front again. I Notice 3 or 4 people behind the service desk, two registers up front was open and Lumber register was open. A number of lowes employee’s were near the registers just standing around. I think one of the girls on the register was closing or going to lunch and a manager was trying to hurry her up. Now during the Weekend I made purchases at the garden shop and the gate was open. Note the closer of the gate could not have been because it was cold. I wore a short sleeve shirt today. Plus there were 6 other customers in the garden shop the same time I was. I like shopping at Lowes but if these problems can’t be corrected I will take my business to Home Depot.


carl lambert sr. March 3, 2014 at 4:22 pm



Loretta Charron February 28, 2014 at 6:24 pm

I am definitely shopping at Home Depot going forward.


tom neddo February 22, 2014 at 9:35 am

every year your store in watertown new york run’s out of wood pellets at the end of january. WINTER in northern new york DOSEN’T END IN JANUARY. i spend alot of money at this store every year. i don’t feel that they support customer’s very well. i have had to go to home depot to get pellets. they seem to know when cold weater ends up here. please address this problem.


joel February 21, 2014 at 3:00 pm

Lowes says the honor an respect veteran for there work but the don’t hire them well thanks for the respect Lowes all I want is a job


Kelly February 10, 2014 at 12:06 pm

I recently went to the lowe’s on brodie, Austin Texas and they had someone outside in 30 degree weather. I am sorry but this isnt right. not even Home depo does that. I will take my business else where and shop at Home depo.


Pamela February 5, 2014 at 1:52 pm

We experienced a very unfortunate situation yesterday at our home with Michael’s Plumbing Services in Canton, GA, a double oven installation that the installer said WE measured incorrectly for and it did not fit. We never measured for this, Michael’s Plumbing Services and this very installer did the measurements, submitted them to Lowe’s, all we did was pay for it. The installer became defensive, combative, rude,said he had not been PAID to do the work, said they were PLUMBERS, don’t have the tools, have another installation etc – he was perfectly happy to leave my kitchen, diningroom askew and my new uncrated double oven sitting in my livingroom and LEAVE. My husband and I both taking time off work for NOTHING.

Lowe’s was contacted, they immediately rescheduled a new installer they have used for 14 years and we are waiting on them to handle what Michael’s Plumbing Service (?) could not do even after my engineer husband showed him the exact solution.

Katrinia Rief-Derrico listed as CEO of Michael’s Plumbing Services phoned my home at 9:00 a.m. this morning to continue the argument, rudeness and state SHE sent the measurements to Lowe’s and WE ordered an oven that was too big. Then she hung up in my face. I called back to see if we got disconnected or she hung up and she said, “I HUNG UP”. This organization lacks any hint of professionalism, integrity or competence. WE DID NOT DO THE MEASUREMENTS that’s why Lowe’s had Michael’s Plumbing Service come out an measure! The good news is Lowe’s won’t be using them EVER AGAIN and neither will we – read this and see other similar experiences.

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Metro Atlanta, Athens and NE Georgia BBB > Business Directory > Plumbers > Michael’s Plumbing Service > Complaints

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Michael’s Plumbing Service
Phone: (770) 704-1915
Fax: (770) 234-5897

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary
1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 1
Billing / Collection Issues 0
Problems with Product / Service 0
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 1
Definitions | BBB Complaint Process | File a Complaint

Complaint Breakdown by Resolution
Complaint Resolution Log (1)BBB Closure Definitions
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response (1 complaint)
09/27/2013 Advertising / Sales Issues | Read Complaint Details
Additional Notes
Complaint Category: Bait & switch advertisement

Complaint: Company is a Contract Plumber for ******* Installed Services In Woodstock Georgia. There is an advertised price of $220 to install sinks displayed in the store on ***** lane. Plumbing Contractor came to house to “measure” for the sink then wanted to charge $550 for the same work quoted at $220 in the store.

Initial Business Response
Contact Name and Title: ******* ******** Gen Mgr
Contact Phone: XXXX-XXXX-XXXXX
Contact Email: ***********@aol.com
This complaint should be removed from our file. This is a ******* customer not a customer of Michael’s Plumbing Service. ******* advertises Lowe’s pricing – not ours. ******* determines end pricing which may or may not reflect our actual cost. (We have contractors rates with ******* that have nothing to do with direct cost to customers). ******* has many subcontractors and this customer was actually assigned 4-5 different installers including Michael’s Plumbing Service. The other installers refused to accommodate this customer due to difficulty of job and attitude of customer. Due to issues involving customer existing plumbing and customer’s inability to understand the scope of work involved we refused this job from Lowe’s – No work was completed by our company no monies collected. Even customers complaint states this was a ******* job and not a Michael’s Plumbing Job. Please remove from our BBB profile/file.

Please call me at your earliest convenience – my cell is XXXX-XXXX-XXXXX

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
***** position is that the agreement is between the Contractor and the ***** Customer. This Contractor originally agreed to perform the work then reneged. In my opinion this Contractor agreed to perform work at an advertised price posted in the store, then adds additional charges under the guise of “out of scope” which is negotiating in bad faith. The Contractor has similar bait and switch complaints available to view on the internet. Please contact ******* at ******* Store at Woodstock Georgia location XXXX-XXXX-XXXXX He will verify the Contractor Michael’s Plumbing actions. Several other Contractors HAVE since agreed to perform the work. This can be verified by ******* again at XXXX-XXXX-XXXXX

Complaint Resolution: BBB determined the company made a reasonable

– See more at: http://www.bbb.org/atlanta/business-reviews/plumbers/michaels-plumbing-service-in-canton-ga-27367075/complaints#breakdown


Rod Lane February 3, 2014 at 8:53 am

I am writing to express my satisfaction with the level of service I have received from one of your retail store managers. Mr. Juan Cintintron, from store #1676 located in Howell, NJ took control of an issue I was having with the installation of a new entry door purchased from his store. He calmly sorted through the issues, involved all of the proper people, and most importantly, maintained communication with me, keeping me apprised of his progress. Mr. Cintintron did an excellent job, and helped to resolve the issues, resulting in the proper installation of the door. mr. cintintron should be commended by Lowes for his excellent customer service skills.


Jason Burney January 25, 2014 at 10:00 am

I Jason Burney in Fort Worth texas.I would like to let pepole know that lowes has very poor management skills .Ive had to call corporate several times concerning my contractor job.They inconvenienced me and my wife.They told me they were going to do something for our inconvenience.But Wat a surprise no body calls back from corporate office.They act like it has nothing to do with them.They say it is up to the store.Needless to say I will not not recommend anyone to have any contract work done through lowes.Cause when it comes to time management and customer skills .They suck.Me and my wife plan to never deal with lowes again.Cause obviously the dont value there customers


Lee & Karen Beiermann January 24, 2014 at 11:49 am

Project # 400597360 On 1/18/2014 I purchased two Champion4 toilets at store #1602. I also paid to have to toilets installed and the previous ones taken. I was pleased that they arrived on 1/21/2014 to install them. The gentleman who installed the toilet said he would have to return later the day to seal it. It was a day of bad weather and later that day he called me and said he would prefer to not come that day because of the weather, I agreed. That evening I noticed there was water on the floor and then discovered that the tank was loose on the front and the back. I also noticed that the base rocked front and back when you sat down. I then looked closer at the other toilet and the base also rocked. They returned the following day,1/22/2014, but it was not the same men who originally installed the toilets. He was unable to completely fix the problems. He told us not to use the toilet in our Master bedroom bathroom until they were able to figure out what was wrong. He also told me that they had had several problems with the Champion toilets. He said the Kohler toilet would have been a better choice. I was then told they would return the following day 1/23/2014 to work on the problems again between 1-3 PM, but they never showed up. We called directly to the store to speak to the install sales to complain and also told them we had decided to have them remove the Champion toilets and install some Kohler toilets we were going purchase. We were told by that person that we would have to pay the installation charge amount again since we were going with a different brand. I was extremely upset. I should not have to pay $238.40 AGAIN to have other toilets installed because the first ones were BOTH BAD. We also scheduled a time for them to return to work/install the new toilets and return the bad ones to Lowe’s on 1/24/2014. They were to arrive between 8 – 10 AM. No one showed up and after calling the installer about this we were told because we had talked to different people and Lowe’s had called them to tell them that we were going to purchase different toilets the appointment on the 24th was cancelled without us being told. My husband used vacation time to be here to make sure the different toilets did not have problems. It is now scheduled to take place on 1/25/2014 in the morning. I am EXTREMELY upset. This is the first time I experienced something like this from Lowe’s. I am seriously considering not doing business with Lowe’s the the future. You can resolves this for me by the replacement toilets being installed for no additional charge. I will return the Champion toilets myself and what it refunded to my Lowe’s account. The Contractors License Number is 2701036XXXXX. American Freight & Home Improvement 571-312-XXXXX.


Madison Indiana Lowes January 24, 2014 at 11:11 am

Thanks Lowes of Madison, Indiana for taking 5 days to install a water heater in a unfinished bsmt. while my family of seven go without hot water. Love the lack of customer service in this area. It’s a wonder how Jimmy Johnson makes it around the race track without getting confused with lack of communication and knowledge within this company. 1/24/2014


Gary heinzmann January 21, 2014 at 10:16 pm

PO #306908002 was sold as to be in store 1-20-14 ordered 12-26-14 now the people at the store have decided the door will be here for awhile with no date in sight, after I have been in the store the last 4 days and getting nowhere fast I need answers not an attitude, they think now that the door had a 38 day ship time but of course nobody said anything to me, or I would have ordered a different door. I am installing the door 650 miles from Parker Co so needed everything here, I have time off starting Saturday for helping my disabled mother with a rebuild bathroom, I was told by store managers they would look for a door close to what I am looking for and of course nothing happened, no call no nothing. You guys have nothing down good! I am looking for someone to give me some support to get a door close to what I ordered. Lowes made all the mistakes and I got no information on ship date ever, I had to go in and dig for what was going on. I am waiting for someone to care about customer support and help me out. I will give Lowes credit you are past hard to get some help from. I need answers not nothing, the attitude from the assistant manager is a disgrace to any company, I am hoping for some action. If you can’t help just tell me and I will move on. Gary


james b. smith January 21, 2014 at 4:33 am

me and my wife candy wanted siding on our house we were told by the sales person Gary preston that all the parts would be there before the job was even started not only were all the parts not on lthe jobsite but if I had not called the locatal power company there would have been a big fine involved as well we payed good money for the parts and to get our house sided just to get painted parts and not new ones the same color as the siding not to say about the lost time at work where things are wrong just wondering if lowes treats all their loual comustors this way i sure can stop spending my money at lowes


Traci R January 20, 2014 at 12:29 pm

I will never shop at Lowes again. I made a purchase that was later cancelled, but the charges were still showing as a pending transaction at my bank. My bank expld that they needed an authorization code to delete the transaction and have the funds put back in my acct. Without the authorization code I would have to wait 3-4 business days for the transaction to expire on its own. I spoke with many people from the Naperville location where the purchased was made, and then was transferred to the online dep. To my surprise no one knew what an authorization code was. I expld over and over its the code that’s given to authorize the transaction . No one was willing to find out how to get this info, nor do I think they care. I had no success, and now must wait3-5 days for the transaction to expire.


Stephen Brooks January 16, 2014 at 8:44 pm

To whom it may concern but as I can see there is no concern. I was in The Madison Heights, Virginia store this afternoon. I shop this store everyday for the mutli million dollar company that is family owned and still able to make decisions without corporate being in the way. I had loaded my basket after a hour and half shopping for a list of things we needed to finish a million dollar church. I was lacking thirty 2x4s to finish my shopping. A loader named Willie walked by and ask if I needed any help. I responsed “No you the kid that told me last week that that was not your job”. So no I don’t need your help. As I proceeded to get some straight ones from the back I had stepped up onto a hack of boards to get to the back ones that was straight. Well everyone that goes into Lowes on a regular bases knows they put the cull lumber back up onto the pile and wait on the customer that doesn’t look or know any better. Well by then Willie had went to the front of the store where he usually stands with his hands in his pockets. Well then his load manager and him starting walking to me . John Wright the so called manager said to me ” Sir I am going to ask you to get down from there. I jump down thinking I was going to get some real help but instead I got disrespected. John Wright told me that I didn’t know what a straight board was and then he took one down laid it on the floor and showed me that this is how you check by Flipping it several times. Then said ” I will not be taking down another hack for you to pick through it to find only thirty boards. Well to make this shorter because I am tired of wasting my time . I told him I didn’t want nothing including the two baskets of stuff that he could restock it for me. His mouth never shut up and tomorrow I will be speaking to the store manager. I spend $500.00 a day on the average and over half a million a year with Lowes and to get told after twenty-five years of being a builder that I didn’t know what a straight board is just priceless… I thank you John and Willie for showing me that times are changing its not about the customer anymore its about anybody can get a job at Lowes and I do mean anybody…..


Eric The Red January 26, 2014 at 12:28 pm

Wow. I wouldn’t have gotten down a new bunk either. Unless what was left truly was cull, which I doubt. The number of people that I see dropping good lumber on the floor when I shop is amazing. People like Steve here don’t seem to comprehend that 2x4s and other lumber come from TREES. They are apt to twist and curl whether you like it or not, unless you buy kiln dried lumber. Take it from me, you won’t buy kiln dried lumber because it will cost too much for your million dollar church…


Sandy January 16, 2014 at 10:08 am

I will never buy another product from Lowe’s! First we bought a washing Machine that has given us nothing but trouble. Trying to get customer service was impossible and we never had a solution to the original problem. The machine continues to work, but sometimes you have to switch it to a different cycle to get it to work.
In October 2011 we bought a water heater from them. I should have known sooner or later we would have trouble with it. It took forever to get someone in the store to help us and then he acted like we were bothering him. Also was not thrilled with the people who delivered it. Well the water heater stopped working last night and is leaking. Tried calling Lowe’s to get some help and I was given multiple numbers, but no one was able to help me. Finally called the number on the side of the heater, which is an outside service, but somehow had all my info about the water heater I purchased. They are coming out this afternoon and he said the heater was still under warranty. Unfortunately , giving them one more chance I just bought a dryer from them and I am hoping there will be nothing wrong it. The only reason I went there in the first place, is because they are close. I will now travel out of town and hope to find better service and better products.


Dan Mieldazis January 17, 2014 at 12:42 pm

It’s not Lowe’s fault that the products you purchased are having issues. It’s not Lowes responsibility to service the products unless you bought an extended service policy. Whether you purchased those products at Lowes, Home Depot or Best Buys you would have had the same issues. You don’t make any sense by blaming Lowes for your products issues.


Andre M. Parker January 4, 2014 at 6:03 am

My wife and I brought the top of the line General Electric washer and dryer from lowes store on 8411 South Holland Road, Chicago Illinois. After receiving and installation of the washing machine and dryer from lowes delivery crew my wife tried to wash a few clothes . The machine vibrated and knocked very violently. We called back to the store and they sent the delivery persons back to level the washing machine. After trying to wash a few clothes again with the same results We called a GE certified repair man. He examined the machine and said the inner basket was warped and needed replacing. The repairman stated that the whole machine had to be taken apart to change the parts. We called lowes store and told them exactly what the repairman told us. We spoke to several managers at the store asking for a replacement for the washer. We wanted what we paid for a brand new washer in new working condition and not a repaired lemon that they sold us. Their response was that they didn’t want to take the loss for replacing the machine. They asked me to call GE to see if I could convince them to pay for it. Their next approach was to play cat and mouse with GE customer complaint division. GE did not want to replace the washing machine but only to repair it. After this approach they tried to say its been over 30 days. Within those 30 days we tried to get satisfactory results any delays came from their side during the holidays. I could have went to a used appliance store and got the same results but the difference is that I would not had to pay several thousand dollars to purchase them. Lowes would rather the consumer take the loss for a faulty machine rather then humble themselves and stand by the product they sell.


Dan Mieldazis January 17, 2014 at 12:46 pm

How about the manufacturer standing by the product they produced. It wasn’t Lowes fault the the washing machine was poorly manufactured. You want Lowes to take responsibility for something they didn’t do. Good ole’ GE. How about holding them to task. They produced a faulty piece of equipment!


john May 20, 2014 at 12:31 pm

If Lowe’s is going to carry different vendors products, models, colors etc. Yes, Lowes’ should back the products they sell. Lowe’s should take care of their CUSTOMER Then deal with GE or who ever the manufacturer might be. Customer service isn’t what it used to be “Pass the buck” to someone else.


Joe Swiger December 27, 2013 at 7:45 pm

Today, 12/27/13, in Front Royal Virginia, I needed help with a complicated matter involving air cleaner filters that I thought could only be resolved if I could find the very helpful department manager who assisted me yesterday. So receipt in hand I tried to find the young woman and failed due to the her work schedule. But on the way out, resigned to my fate with head hanging in defeat when just inside the exit, I met the assistant store manager, (ASM) GARY SAXE. What a stroke of luck!. And what a professional! He was pleasant, kind, and resolved the matter instantly. No third degree, no scowl and snort. I am a lucky man and Lowe’s is lucky to have Gary Saxe. People like him need to be treasured. And rewarded! Good on you too, Lowe’s, for encouraging such treatment of your customers.


Carolyn Edmonds December 4, 2013 at 12:18 am

Thank You!!! Kitchen Renovation Success Story – Baltimore, Maryland
Catonsville Store – 5900 Baltimore National Pike.

Background: 50 years old house with kitchen that saw only updating in 1980 and all original appliances including wall oven and stove top remained. There was no dishwasher. For 30 years we raised our family and prepared hundreds of meals in this tiny kitchen (slightly less than 12′ x 10′). In the mid 2000s along came HGTV and we learned what we were missing: a) minimal working counter space (1′ x 2′):, b) no dishwasher, c) 20″ overhead cabinets, d) cabinets did not reach ceiling, e) little storage, and f) one light.

I researched kitchens, realized entire kitchen gutting was needed. Went to Lowes and met with Kitchen Designer John. I disclosed I was soliciting designs and bids from three companies so the BEST choice could be made. I also explained I travel extensively and my schedule was tight and fluctuating. The first meeting was May 13, 2013. After a few more visits we stopped the kitchen renovation plans to install central A/C. During the A/C installation process I continued to visit and call the store. Rosetta was very helpful when John was unavailable. The process started again, Lowes was chosen and the planning continued.

Throughout the entire process Catonsivlle Lowes staff team were there. Many thanks are needed as the staff I worked with were experts and experienced and when not available or off, there was ALWAYS A “go to” Lowes team member. Lowes matched all KitchenAid appliance prices from a major appliance store, gave helpful hints and advice. Lowes staff also assisted us in receiving rebates on the various purchases. Once appliances and cabinets ordered we moved on to installation. Lowes provided contact information for Kraftmaid and worked with Shannon there.

In late September we met Bill Peter (Peter) the Kitchen Installer. He did the measurements, and answered many, many technical and process questions. We were able to coordinate the kitchen installation with a flooring renovation and new floors in the kitchen. Peter and John continued to offer much advice. Cassandra coordinated the installation process, along with Robert and Denise. Special thanks to the installation team in working with United Marble to have the counter tables (they are gorgeous) installed the week before Thanksgiving.

Throughout this kitchen renovation that begin in May and ended with a BRAND NEW BEAUTIFUL FUNCTIONAL KITCHEN Thanksgiving 2013 I met and spoke on a first name basis with so many Lowes staff including Customer Service that exchanged or refunded purchases without question. The Catonsville staff including those who manned the paint and hardware counters were “on the money”.

The renovation is just about complete. We are awaiting doors that both Chris and Randy assisted us in finding. Thanks to them both for researching and locating companies that made the doors I described. Today, Cassandra called to let us know the first door had arrived.

I am a Mike Holmes groupie and had researched many of the kitchen installation horror stories. I shared this with the various team members, asked how to avoid or if something would be problematic. NO PROBLEMS, A FEW JITTERS. The best result, folks have asked for designer and installer information. At least one person wants Lowes Catonsivlle to do kitchen. Well worth the 30 year wait!!!

Please make sure Catonsville staff are aware I wrote in. We will provide before and after photos to the store. The Edmonds Clan (All are Delighted)


jrb November 23, 2013 at 5:45 am

I have never seen a company that wants 600% effort and only giving 90% in pay.it outrageous! You expert you employees to manage 6 task at one time because you are to f***ing conceded in giving hours to your current employees. Its seems like manager an corporate are always cutting hours for there 30,000 dollar bonus when employees are struggling to make it. Your a misleading company you give higher wages to just f*** with us that you can take the hours away from them it’s disrespectful. On top of all of this I NEVER seen a company that has no absolutely no communication at all. You really don’t care about your employees at all your just worried about the money you fat f***s who deprive your employees who are the actual back bone of you company . If you truly want to be appreciative to your employees give more hours, higher wages, better benefits and start understanding you own policies and start understanding what your causing but being money hungry. I state all this because I’ve never seen a more spurious working enviroment until i walked into a lowes. My anwser you treat your employees like s*** you wipe off the bottom of your shoe an its down right disrespectful to thoughs who create the back of your company. your corporate and mangers actually need to give a d*** about the employees who work hard ,and just some pen or a hat. Show them you care f*** your company makes enough to give back into the,employees pocket besides just 60 dollars that an insult to them. I hope those in the corporate offices sees this because i feel that you dont deserve the money your making sitting where your at.


MIKE October 14, 2013 at 1:30 pm

Contact the CEO directly, I do not believe they would ever read the comments here.



Carlton Dickens October 13, 2013 at 6:22 pm

I just read the article about the employee in one of your Kentucky stores that was fired. This woman was an employee for eighteen years with your company. She ran after a shoplifter and challenging him which was against company policy. It is my belief that firing is a very severe punishment. What ever happened counseling or reprimanding? I ‘am a loyal Lowes customer and was shocked at the actions of one of my favorite companies. Who ever made this decision should be ashamed of them self. You don’t always have to go for the maximum punishment.
Woodbridge VA customer


Danyette March 8, 2014 at 9:41 am

Carlton Dickens….. What store was that you know by any chance?


Norm October 13, 2013 at 2:51 pm

Was remodeling my home….. installed new wood flooring and underlayment (insulation) on the floor…. had 1 roll of underlayment left over but the Lowes Store in Concord, CA off Industrial Blvd refused to allow me to return it for credit.

He stated that because it was over 3 months he could not take it back. According to customer service…. it was up to the manager.

It is unfortunate…. I am in the process of remodeling my kitchen and need new counters, dishwasher/appliances, facet, shut-off valves, and other things…. I told the manager I just wanted store credit to apply to my kitchen remodeling job but he said no.

Fine, I then went to Home Depot that was more than happy to spend my $2,000 to $2,500.00 there instead of Lowes….. I am not sure what kind of people you hire or the logic behind their customer service…. but it is pretty sad.

The wife could not believe it either, after buying wood flooring from Lowe’s and other things…. that they were willing to lose a customer over $30.00 (the cost to the underlayment I wanted to return).

Now I understand why you store is so empty when I have gone to it in the past…… This was just a slap in the face to a long time customer….. oops, correction, a FORMER customer…….

Good luck with your sales….. I will most certainly pass this along to my construction friends and others…..


Busy Mom 226 October 12, 2013 at 11:55 am
Frank Forsey October 12, 2013 at 1:14 am

October 11, 2013
CEO Robert A. Niblock, Karen Sizemore does not need to be fired for helping catch a shoplifter Instead of giving her a reward, you fired her. Your over reacting staff made a**es of themselves and their CEO. If Karen is not rehired and the staff that fired her is not given corrective action I will shop at Home Depot and you can close my credit account.
I will be following this case and I want you to tell me if I should close my account. I will also writing a letter to the local paper telling what happened to Karen. I will send you a copy of it if I do not hear from you by the middle of next week. What kind of a company is lowes? It is not much at the present time. Frank Forsey, XXXXX Rockford Ave. Highland, CA 92346 PS Do not send me any BS.


Doris Zughoul October 11, 2013 at 10:25 pm

You should not have allowed Ms. Sizemore to be fired from the Lowes store she worked at in Kentucky for 18 years. It is disgusting and shameful. I agree with others that we should shop at Home Depot and Menards instead of Lowes.


vimal October 11, 2013 at 4:29 pm

i would like to see lowes coming to laplace la


John Little October 11, 2013 at 7:46 am

Woke up this morning to the news of the firing of one of you employees of 18 years for doing the RIGHT & MORAL thing regarding a sXXXXbag shoplifter. Way to go by encouraging more sXXXXbags of this world by embolden them to commit more crimes because your employees will be afraid to act in your companies defense. I have been a credit card customer of your store for about 4 years now, unless you do the right and moral thing and apologize and rehire this women of character, our relationship is over and I will make it a point to drive the extra distance to Home Depot. I know my single account is nothing to you monetarily, but I cannot in good conscience spend my hard earned money with a company that is afraid to do the right thing. You as a company or the specific individuals that have done this to that dedicated company woman disgust me and are what is wrong with America today. Rehire and Apologize, or it is good riddance for good.

John Little
Major USMC Ret.
Brighton, CO. 80603


A. SUE FOWLER November 17, 2013 at 10:43 am

Major Little,
My late father was a retired 45 year USAF veteran. We made many sacrifices including 70 moves during his service. I no longer shop at Lowe’s nor do the other military vets who live in this retirement village. English aisle titles with spanish sub-titles and public address announcements in English followed by spanish are offensive. I have flown a Mustang, worked on an MYSElf trading desk, hired men in a hard hat construction site an taught learning disabled children, then took care of my parents for the last 20 years ofttheir lives. My father was highly decorated. We were in DC at WWII’s end. He was called back from retirement 3 times for specific missions and his last visitor was a military officer. I’ve lived in border states and seen the economic and social damage to America by illegal aliens who do not contribute to the system, send money orders of unfazed cash across the borders, have annual anchor babies, drive unlicensed and uninspired, literally bankrupting medical facilities and bring large scale shipments of drugs unto this country, formerly with legal system help in California
I have also seen Barney Frank\HUD neighborhoods being purposefully turned into foreign national breeding slums by federally-directed agencies.
Because of bringing several agencies to arrest and imprison those connected with felonious and treasonous activities I am in a protected location which is relatively near my only son who is in a Wounded Warrior facility after 5 years of service on 3 continents.Thank you for your service and for continuing to ffight. I am making a complaint to Lowes. Their entire store is full of short Chinese merchandise . My father died broken-hearted and I refuse to allow the United States to lose our Constitutional rights and the freedoms for which you fought. Thank you.


joe October 11, 2013 at 3:01 am

It’s a d*** shame Lowes fired Karen Sizemore for doing her job!!!! If more employees were likie her we would all pay less. Unless Lowes rehires this brave woman I’ll take my money to Home Depot!!!!


Bob Raser & family October 11, 2013 at 1:30 am

Lowes should be beyond ashamed of yourself for even criticizing an employee who went after that shoplifter. My son just purchased a dryer from Lowes this past weekend. Today I told him that I will buy him one myself at Home depot – and a new washer if he does. When I see the president of Lowes and that PR lady who issued that awful “statement” at this woman’s house appologizing for what his company did – I will consider returning to Lowes. Shame on you all.


Bob Borba October 11, 2013 at 12:59 am

After reading about Karen Sizemore being fired for her actions regarding a shoplifter, I have one question: ARE YOU CRAZY???
Lowes has created a huge PR nightmare and will lose many loyal customers (like me!).
I refuse to do business with any company that is this stupid! Home Depot is right down the street.


Rich Rote October 10, 2013 at 11:37 pm

I will never shop at Lowes again.
It’s disgraceful the way your treating Karen Sizemore.
SHAME ON YOU !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Mary Keen October 10, 2013 at 10:33 pm

I would also like to voice my distress at firing an employee who had the guts to take on a shoplifter and take back items that were stolen from that Kentucky store. Loyalty like that is priceless. You should have more employees who care about the companies they work for instead of just pulling a paycheck.

I have always liked Lowes. If you want me to stay as a customer I would like to see this woman reinstated in her old job. Then promote her to manager. You will probably see your sales go up.


Tony Travis October 10, 2013 at 10:07 pm

*I have been a Lowes customer for many years. Just watched the story about an eighteen year employee who was fired for trying to stop a shop lifter. Everyone knows that shop lifting is costing businesses millions of dollars every year. That cost is passed on to the consumers. This woman should have been given a medal and a raise, not fire! If this is your store policy, it’s just plain wrong. Starting today, I will no longer spend my hard earned dollars at Lowes.

T. Travis
Ft. Worth, Tx


Norm Eddy October 10, 2013 at 8:30 pm

I buy at the Lowe’s in Danvers, Mass. on Andover St. because I do not like Home Depot up the street. I will never know why you would fire somebody for caring about the theft of a tool. I believe that is how you make your money. For someone to care about the store and Company you should be proud to have someone like that. If a customer drops on the floor is your policy walk away and wait for an Ambulance. Shame on you’ After this story Home Depot may start looking pretty good. YOU BOY’S SHOULD THINK TWICE ABOUT THIS ONE.


Kathy Clark October 10, 2013 at 8:02 pm

I don’t blame that woman for getting the shoplifter caught. Why don’t these major stores have more security? I work at a Wal-Mart and we go beyond our duty to try and stop the shoplifters. We are also told not to run after them for our safety and customer safety. Wal-Mart don’t have enough security people. We all have to pay for what these shoplifters takes. Through higher prices, pay raises, bonus etc. That is the thank this lady gets for getting the shoplifter caught. I am going to blast this all over facebook. I think the companies are scared of being sued by the shoplifter. I bet they will let him go. He is probably done out of jail. ($600) in SC is only a $1000 bail and the bondsmen is 10% which is $100 and they sometimes takes payments. This is a joke.


James Connors October 10, 2013 at 7:55 pm

After seeing the story regarding the grandmother with the 18 year employment history who was FIRED for going after LOWE’S property from that shoplifter, I PROMISE YOU, I WILL N-E-V-E-R STEP FOOT IN A LOWE’S STORE AGAIN!!!!! I will urge all of my friends, many who spend quite a lot of money at your stores, TO N-E-V-E-R STEP FOOT IN YOUR STORES AGAIN!!!!! If I had a business in your area, I would hire that woman IMMEDIATELY!!!!
You all should be ASHAMED of yourselves!!!!!


Joe Mack October 10, 2013 at 4:31 pm

I will NEVER go to your store again unless you re-hire that Kentucky Woman. You (among many other people and entities) are destroying the United States.

I HATE Lowes!!! Home Depot here I come, not that they

wouldn’t do the same god-d*** thing. Not that you care, but, I will come back if you take her back, give her a raise and a paid for Vacation. Joe Mack


Barbara Flanigan October 9, 2013 at 5:49 pm

I wanted to let you know how thrilled I was with your store in Estero Florida. I needed blinds and worked with Jeanne Losee. She was amazing. She:
1 understood in detail how to assess my needs in type, size, and color
2 she listened to what I wanted and asked decor questions to stay on track for me
3 she was knowledgeable about curtains that would and would not
with the blinds and kept me with the best options without injecting her style on me.
4 she worked with me on my price point
5 she handled things very professionally and promptlly


Kathryn Dupree October 2, 2013 at 1:38 pm

My father, an 88 yr old World War II veteran, entered the Goose Creek, SC, Lowes’ and made a $48.57 purchase today, October 2nd, around 10:00 am. Upon checking out, he showed the Customer Service clerk at the register the laminated copy of his WWII discharge paper that he carries in his wallet, and asked for a military discount. She told him she needed to see his military ID. My father told her that WWII veterans were not issued a military ID, and asked to speak to the manager. The manager showed up and told him the same thing. My father stated he felt very discriminated against as he served in active combat, placing his life on the line for this country as any other young military man doing today. The manager agreed to give him the discount this time ONLY, but in the future he would have to have a military ID. This is showing extreme discrimination and unappreciation towards our WWII veterans. I sincerely hope this situation gets corrected in all Lowe’s stores, and our WWII veterans start receiving the recognition and respect due them.


Ron September 29, 2013 at 8:24 pm

This is in reference to Lowes on Skibo Road, Fayetteville, NC. They have the rudest and unprofessional employees that I have ever dealt with in my entire life and I am 68 years old. I had a Troybilt weed eater that was less than 90 days old. The store manager instructed me to bring it back, it would not work and they would credit the account. I went home immediately and got the weed eater and the store manager Rich had just left for the day. I told them exactly what the manager told me. Note, I am well known to this manager Rich and spend thousands of dollars in this store annually. They treated me like I was first lying, that I was trying to steal the weed eat by getting another one or credit, they didn’t believe anything Rich the store manager told me. They have one blonde in there Kristina that has no management experience and will be a liability to this Lowes. Finally after embarrassing me in front of several other customers, she credited my account. I assured then I would pay my entire accounts off which I had two accounts and would not go back in another Lowes. On Saturday, Sept 28, 2013, my statement came on one account, I made a check out for $1696.00 took it to the store with my statement and again received a hassle from an employee. Don’t believe anything or anyone from the executive office if they call you. I had a Kay from the Executive Office call me and told me she would call me back on Monday, I didn’t hear anything until nearly 2 weeks later. I hung up on her.


Bill Schwoeble September 18, 2013 at 11:53 am

I made a purchase at the New Castle,PA. store using the proper veterans I.D. When I went back today to purchase more of what I had bought previously,I did not have my military I.D. However,I did have my receipt from my previous purchase showing the discount. This was not acceptable. If they want veterans to buy there,they should be given better consideration. Thanks.


Marty Tillman September 2, 2013 at 7:26 pm

This is really scarr, when i have a huge problem myself in which i am not getting any answers for or solutions. I about had it…


tammie September 1, 2013 at 8:54 pm

I got hurt in one of your stores in N.C. its been two weeks today they keep saying they will get in touch with me I have contacted them 5 times and they still say samething and no one does what kind of company is this to me they are just blowing me off and its wrong because this was my favorite store now I see they suck


Ron September 29, 2013 at 8:11 pm

This is the tactics of every insurance company. You will not hear anything back and they hope you will just forget about it. This happen to my wife in a WalMart in Fayetteville when she was seriously injured. Go get an attorney.


David Bowman August 31, 2013 at 8:42 pm

Their stores in Canada stink big time. Terrible customer service.


Peter July 31, 2013 at 3:12 pm

I was wrongly fired. the HR is wrongly letting people go. Because u work hard n carry other. This is Whitehall store Pa. Will be going to news. On fair .


Dottie Coughlin July 15, 2013 at 12:30 pm

I signed with Lowes on March 1, 2013 to have my kitchen remolded. I was told it would take about 6 to 8 weeks to complete. On July 1st, they removed all my OLD CABINETS , REFRIGERATOR, SINK and STOVE. I have NOTHIN in the kitchen,so I cannot cook, eat or keep anything cold. The NEW cabinets (33 of them) were delivered on JUNE 10th, & I was advised someone would be here within 2 days to removed the boxes & check the cabinets to make sure they were are all OK. So far,today, July 15h, no one has come. I am a prisoner in my own condo, living a nightmere. Lowes Mgr calls & everyday says someone will be here tomorrow, WELL no one comes and no one calls and I sit here ALL day waiting. I have had so many calls like that and ALL are NO SHOWS. I am extremely disappointed in Lowes and their customer relations. People here,living in the building, cannot believe what Lowes is doing to me.here. I just wish they would hire good efficient contractors that would do one job at a time & complete the work as promised.




Jeremy July 29, 2013 at 11:59 am

Did you take any pictures of your kitchen. If so you need to post those to show the world how bad Lowe’s treats their customers. Well I know because i work there and I see how they treat the customers. Please understand to that they treat their employees just as bad. All they care is that they got your money.


victor July 9, 2013 at 5:33 pm

I am an employee at Lowe’s of gulf gate mall Houston, tx 77087. On 7-8-2013 my vehical was broken into and items were stolen. I am not blaming Lowe’s or the officers that patrol the area,but would just like to know what Lowe’s is going to do about this problem. During my year and a half working there has been 4-6 employee vrhicals that have been broken into.not to mention the numerous of customer vehicals that have been vandalized. It’s causing a severe inconvenience on both customers and employees, and think there should be some sort of other security than the patrolling officers. There are too many stores and cars for two or less officers too watch them all. I’m my opinion Lowe’s should invest in late night security in not all day for high theft level stores. I would really appreciate a response back.


Rich Sinnott June 18, 2013 at 11:55 am

You know I see I’m not the only one Lowes Screws over after they cash their payments for goods received!!!! They have employees that don’t know anything or offer any type of constructive help to the customer!! This is why I go in for my 82 yr old mother, god knows if I leave there confused, frustrated and headed to,( HOME DEPOT), what or how would she feel if she went there. Clean-up your act, hiring principals, and get some knowledgeable employees!!!! Like myself!!! ask the CEO, I sent him an email also. Try this out. take some of those perspective employees out to the sales floor, and randomly pick a product, ask the prospect, what, how and why are certain products used, applications, and how they would be able to recommend a suitable substitute !! or for that matter where things are, without just the old reliable, “Isle 3”, and then walk away!!


Brandon Davis June 6, 2013 at 12:20 am

Two weeks ago i purchased $2700 worth of flooring and installation services from Lowe’s, i was told that i would hear from installation to schedule it no later than 3 days from the time of purchase, well its two weeks later and have not heard not one thing from Lowe’s. I work two weeks out of town at a time and home for a week, I have called numerous times to the Shreveport, La. location and a careless employee will always forward me to a line that will just ring and ring and ring, so i continuously call back and same thing everytime, I work 500 miles away from home and just want answers, my wife called the other day to ask and they told her again that the problem will be taken care of and that she will hear something the next day to schedule installation. Once again, back at square one and still havent heard anything and have called today several times to just be forwarded to a ringing line that noone will answer, on the 4th attempt got ahold of an employee and asked to speak to a manager and was put on hold exactly 15 mins and still nothing, so hung up and decided to take the next step and write this, hoping and praying that someone will help me, if anything refund me my $2700 considering it has been paid in full TWO WEEKS ago. Its very frustrating and misleading paying an extreme amount of money for a working man, and be so far from home and helpless feeling. Just want answers and HELP??? Is that too much to ask for?? I feel used and taken advantage of!! PLEASE HELP!!!!!!!!


Unsatisfied Customer May 15, 2013 at 9:24 pm

As I read many of the complaints concerning Lowe’s Home Improvement, I realized that my situation is no different. The unprofessionalism of store managers, the lack of concern by customer care representatives and the lack of help overall seems to be a common tread. I too purchased a $2500 zero turn Husqvarna mower. After 10 month, the deck spindle brokes but I wasn’t concerned because 1) it was still under factory warranty and 2) I purchased the extra warranty. I called the number on the contract and they stated that the repair company would call me back.
1. The repair company calls and says that it will be 3 weeks before they can pick up the mower also states that I will have to pay for repairs.
2. Store manager said that he would take care of it but, never called me back
3. Other Store manager says to just grease the joints and everything should work
4. Two weeks later the repair company shows up to pick up the mower
5. Lowe’s Customer care said that they would follow up and call me back
6. Repair company calls to give me the price of the repair and asked was I going to pay it
7. I never received a call from Lowe’s customer care so I called and they said that they had no record of me calling
8. They took my information again and said that they will handle everything; that the repair company should not charge me
9. Call to check status again and Lowe’s customer care manager said that they would take care of the charges and not to worry about it but the parts are on back order
10. Called the repair shop back to authorize the repair
11. Week and half go by and repair shops says nuts, bolt and washers are on back order so they can’t fix the mower
12. Call Lowes customer care again, because Lowes guarantee says that they will pay for someone to cut your lawn if your mower is not fixed in 14 days. They had no knowledge of this. I emailed the guarantee to the manger and he stated that I was correct and it would be taken care of.
13. Another week passes so I called Lowe’s customer care again and they said that they was not going to take care of the charges and basically it was my fault for waiting to authorize the repairs. Also that I was lying because no manger every told me that they would take of this issue or pay for the repairs.
14. It’s been over a month and I still don’t have a mower and am not sure when I will get it back
Obviously I left out a lot of the details not to bore you but you get the point. I just brought a $2300 refrigerator from Home Depot and my experience was so much better.

Lowe’s has proven to me that it does not care about me as a customer and my dollars are not appreciated. The money that Lowes has gotten from me and my businesses over the years will not hurt its bottom line but sooner or later all the little business and little dollars will add up and Lowes will wish that it treated its customers with a little more respect.


Linda muirhead May 8, 2013 at 4:07 am

I would like to have a problem solved. First of all at lowes. My complaint is with a product yOu carry named whirlpool. I bought a stove. Refrig and oven to match at one time. My refrigerator stopped working. I lost all my food. It just turned two years old but really was not inuse for the full two years . Called certified whirlpool repairman who informed me that the compressor needed replaced and woukd cost $500.00 to repair. I called whirlpool and they said the compressor warranty ran out the month I called and could not do anything but offer me an extended warranty but would not cover pre_existing problems. I hope you will make good on this because I am desperate and feel betrayed by thinking this was a good namebrand fridge. I even ask them to at least send new compressor and I would pay for the repairs. Lowes looks bad and vets a bad arap because vendors are selling lemons a.d not standind behind their product. A refigsdator is a major appliance it should last lo.gsr than 2 years. Please reply I would be truly greatful.


Rose May 31, 2013 at 6:59 am

Purchased new appliances for my kitchen on April 20th. Was told everything was in except my stove. Did not need them until the beginning of May so not a problem. Called May 2nd and was told the only item in was my stove.Needed all appliances because I was having a kitchen installed. Stove came on Friday and I was promised delivery on Saturday of my dishwasher microwave and refrigerator. I was upset because it was my granddaughters prom In PA but I knew I had to miss it. Delivery was set up between two and four. At five twenty I called and was told I was next. At eight PM I called and was told that the order was cancelled . Called the store Monday morning and spoke to O G and he said appliances were not there. Went to store Monday afternoon and they were in the warehouse. What is going on had to get managers involved and no one knows what is happening and I missed a very important day with my grandchild ..next week my tenants refrigerator broke and I ordered her a new one I figured what was the odds it would happen again, and it did. Promised delivery on Tuesday after ordering it on Sunday, and it did not come. I have always ordered appliances from you but know I have to think twice. I called at least four times to speak to a manager named Paul and he was never available. My bill reached me before the appliances . Terrible way to treat people.


Arley B. Cooper, Jr April 21, 2013 at 5:11 pm

I have a Delaware State “United States Veteran” ID card issued by the State of Delaware. I had to present a Discharge Certificate to get it. I also have a certificate of service of the Army of the United States. I served 6 mos. active service in the US Army & took Basic training & Schooling & spent 6 years in The Delaware National Guard. I live near the Camden Delaware Lowes, & do business with them. Sometimes they will give me the discount & sometimes they won’t. I would like you to advise me if they should or should not give me the discount. Please send me the guidelines in giving Veterans your discount.


eddie April 12, 2013 at 2:09 pm

I Eddie Brown bought one of your elite husqvarna mowers last summer and this summer just as I was mowing the yard for the first time the pulley rope broke. being I bought this more expensive mower for the reason of having the highest warranty I was not going to fix even the simplest things and void and further warranty. however a 30minute fix has turned now into a careless 6 weeks. I say careless fore that is the attitude I get when I call over and over then finally run up to the store to check on my mower. after many days of rude discurtious actions over the phone and going up to the store 5 weeks after the mower was taken in. I find it hasnt even been started on as of yet. meanwhile I am paying $50 a shot to have my yard maintained because I do not have the luxury of the mower I bought! seems I would have been better off paying even higher rate at a local mower shop because they want to keep me happy and me coming back which obviously Lowes pants are to big to give a dang anymore! I have been promised 3 times by two managers that they would call and find out the issue and call me. It has been a week since the last promise and no such call has been made. in fact I called yet again this morning and was put off yet again by one of the same two managers whom claims to know nothing, yet I have his name as the original one I spoke to. and said name i