Lowes Corporate Office

Lowe's Corporate Office Address

Lowe's Companies, Inc.
1000 Lowe Blvd
Mooresville, NC 28117

Contact Lowe's

Phone Number: (704) 758-1000
Fax Number: (704) 758-4766
Website: http://www.lowes.com
Email: Email Lowe's

Executives

CEO: Robert A. Niblock
CFO: Robert F. Hull Jr.
COO: Rick D. Damron

Lowe's History

Lowe’s was originally founded in 1921 by Lucious Lowe in the form of Lowe’s North Wilkesboro Hardware in Wilkesboro, NC.  Lucious died in 1940 and the business was inherited by his daugher, Ruth.  Ruth sold the business to her brother Jim the same year.  Jim and Ruth’s husband, Carl Buchan, became partners in the venture after serving in World War II (1943).  Under Carl’s leadership, the store prospered.

A second location was opened in Sparta, NC in 1949.  Carl and Jim never saw eye-to-eye on many things and made a split in 1952.  Carl became the sole owner of Lowe’s.

Under Carl, the business expanded rapidly, opening 3 additional stores in Asheville, Charlotte and Durham in 1955.  The company continued to expand during the rest of the 1950′s.

Carl died in 1960.  His 5 man executive team decided to take Lowe’s public in 1961.  By 1962, there were 21 locations.

Lowe’s continued to expand and today has over 1700 stores in the US and is also expanding into Canada, Mexico and Australia.

Lowe’s is currently the second largest hardware retailer in the US behind Home Depot.  Their corporate office is located in Mooresville, NC.

{ 237 comments… read them below or add one }

John Tenorio March 20, 2015 at 2:58 pm

Hello
I have a complaint about a refrigerator that I had delivered .

Originally the refrigerator arrived on time and the delivery people picked up my old refrigerator and dropped off a new one .after bringing the new one in they plugged it in and it had no power ,we checked circuits and different plugs and it did not work .
my original frig had a ice maker they un hooked it and took it out so when this did not work they brought my old frige back in and told me the manager would call me ASAP and arrange a new delivery .
Finally after waiting all day I called and tracked them down and they told me they would deliver another on Saturday ,this was a Tuesday .

so on Saturday I made sure I was going to be home and waited they said it would be between 8-12 and finally at 2 pm I called and the person I reached said oh that was his fault they forgot . he then told me they would deliver another on the following Tuesday .
well on Monday I just happened to be home and they called and told me they were almost to my house .so I stayed home and they finally showed up again and delivered it .if they would of stuck to the original plan I would of not had to cancel my plans .
I decided I was not happy with this and complained on a facebook blog that Lowes had .someone called and chewed me out telling me I got my refrigerator what was my problem .so I went to lowes site and complained .I got a E mail telling me I would hear from them in 24 hours finally here days later a manager called me and again all he did was tell me . I received my refrigerator why was I complaining .
I am handicapped and am a below the Knee amputee . this refrigerator was being paid by Black hills energy . if lowes does not want to deal with this they should pass it on to another company that deserves the business. not be rude to the people that receive the appliances.

I called the customer service center and they told me I could not talk to a district manager that I had to deal with the store .

the store manager called me and he was a little nicer but still told me he could do nothing for me .

I feel this is totally unacceptable and feel like Lowes needs to compensate me with something more than come in and I will get you a good deal the Manager make me believe it was all about him making a profit .and no customer service .
yes I do feel this is discrimination and unacceptable

this purchase was at the North side Pueblo Colorado store

John Tenorio 719-696-****

I feel the BBB and PFLAG and the Disabilities center needs to be my next step . they have told me to make one more complaint before we go farther

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Tawnna Garner March 17, 2015 at 7:21 pm

I purchased a LG side by side 11-21-14 and the freezer light inside never work or the ice maker call the service number authorize appliance came out order parts return 2wks. Later for the repair and it still didn’t work. Call them back tech. Came out look at tried a second time and didn’t work so the tech decided nothing else they can do but for me to call Lowes I did set appointment up there tech came out didn’t get anything to work he order parts also came back out a second time freezer light did work this time after installing parts but still no ice maker. Remind you I have taken off work 5x already without pay. Tech orders another ice maker for frig. Installed it yesterday ask to give it 12hrs. To make ice it is now 16 hrs. Still no ice at all so I have ask for a refund several times everyone wants to still send a technican by again. But it’s not gone happen that way at all I want a refund to go somewhere else to purchase a refrigerator this is very bad service, no customer service at all. Something needs to be done or I will seek other advice reminding Lowes it is 90 days past and refrigerator still not functioning completely.

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tom mcguire March 16, 2015 at 12:17 pm

I am confused….I have a county veterans I.D. showing that I served this country during the Vietnam War. I have used this card many times at Lowes in my area . I also have a small bungalow in a shore town in point pleasant nj and have used this card on purchases in toms river store.I am not a disabled vet and did received the discount upon check out. Recently I was advised that by the cashier we no longer accept my vets I’d. Of course this was only at the toms river store…I do receive the discount at other Lowes with no problem….My question is…Are the Lowes stores independently owned?? Why would it be accepted at some Lowes and not others??Something is not right….Be careful vets..Someone is playing games with veterans…Sad that Lowes could stoop so low in this level..
Tom jt***@aol.com I would like to hear your experience.. Maybe boycott by all veterans would speak louder…

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Antoinette Cristini-Malone March 14, 2015 at 9:50 am

I submitted my application to work part-time for a store location. My husband also applied for a position at the same location. He received an interview and asked if my application was being considered. The response was that family members cannot work within the Lowes Corporation. I would like to know if that is a Company Policy or if it is a store to store consideration. Please advise.

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Jeff March 23, 2015 at 5:01 pm

I’m a new employee and just finished my orientation. More training ahead, but what I learned is that they LOVE family members or friends to come on board. You may not get matching shifts, but the management here conveys a strong appreciation for family values.

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Lee Tomlinson March 12, 2015 at 12:19 am

Bought Whirlpool a Refrigerator on 6 Feb 2015. By 20 Feb a refrigerator had been delivered 3 times. First returned due to large scratch on door. Second returned due to ice/water dispenser area not painted. On 3 Mar 2015, my ice maker broke. Although I spoke with my local store and made arrangements for a 4th delivery, I decided that a quick “I’m sorry so now when can we deliver the next one?” was no longer going to cut it. I contacted customer care and they told me they’d forward my complaint to the store manager but give her one business day to respond, that was a Fri afternoon so on Tuesday afternoon and I still hadn’t heard anything I contacted customer care again. I requested to move my complaint up the chain. Customer care told me to give this person at least a business day. That business day has come and gone. I have no intention on dropping this. Getting someone to care shouldn’t be this difficult. I mean, they did care to get my money.

I canceled the 4th delivery with customer care. I told them I didn’t know the time since they hadn’t given me one. I said they won’t unless I call delivery. At 825 am on the day of delivery I received a message they were on their way. At 0840, they left a message telling me they were at my house. I wasn’t though.

This is just one problem. I tried to buy the refrigerator online but since my new Lowe’s credit card didn’t cover they entire price and I’d have to divide it between two cards after 1 1/2 hrs on the phone I finally was told I would have to go to the store.

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Alicia Lanfair March 11, 2015 at 9:15 pm

To whom it may concern!
I am a co-owner of the Watertown Gazettee in Watertown Tn and we would very much like to talk to your marketing director about the hopes of your company advertising with our paper. Please feel free to contact the editor Jimmy Foster at e****@watertowngazettee.com or by phone at (615) 237-****.
Thank you for your time.
Alicia Lanfair

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Jerry Jacobs February 25, 2015 at 11:53 am

On 10/11/14 I contracted with Lowe’s in Jackson, Tennessee on Vann drive for a patio door installed. A month later it arrived and was installed incorrectly and another piece had to be ordered which required another long wait. I contacted BBB about the poor service and Lowe’s ordered another door, which was not needed. Other problems surfaced and after the right installer worked on it, the job was completed this month. Four months after they took my money! Management at the store said they would adjust the cost for my troubles. I had to make at least a dozen trips to the house (rental house) and my renter became disgruntled about the cold floor around the door (50 Degrees at the door and 60 degrees two feet from it with a draft at the bottom of the door. The compensation amounted to about half the cost of installation. Needless to say I am sorely disappointed with the installation of the door and the run-around from Lowe’s. In the past I have bought a house full of Pella windows, two refrigerators, one freezer, several truck loads of nursery items, tile for a bathroom shower, two new roofs for my house, two garage door openings two, hot water heaters, and many other miscellaneous items. I consider it an insult to be offered a 20% discount for my troubles. I do not feel like I am appreciated by Lowe’s anymore. Thank you for making it possible for me to air my griefs.

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Justin Lawson February 23, 2015 at 8:22 pm

Do your research when buying appliances….Lowes is 233% higher than Home Depot on installation for refrigerator, dishwasher, gas stove, over range microwave.

Installation prices:

Refrigerator
Lowes – no charge
Home Depot – no charge

Gas Range
Lowes – $145.00
Home Depot – $19.99

Microwave
Lowes – $125.00
Home Depot – $79.00

Dishwasher
Lowes – $144.00
Home Depot – $79.00

Total
Lowes $414.00
Home Depot – $177.99

Choose wisely…..

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Jeff March 23, 2015 at 5:05 pm

Just a heads-up…Lowe’s has a price match policy that will enable you to do ALL your shopping in one place. In addition, if using the Lowe’s credit card, you get an additional 5% off every time you shop.

Here’s the corporate website where you get more details–

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