Lowes Corporate Office

Lowe's Corporate Office Address

Lowe's Companies, Inc.
1000 Lowe Blvd
Mooresville, NC 28117

Contact Lowe's

Phone Number: (704) 758-1000
Fax Number: (704) 758-4766
Website: http://www.lowes.com
Email: Email Lowe's


CEO: Robert A. Niblock
CFO: Robert F. Hull Jr.
COO: Rick D. Damron

Lowe's History

Lowe’s was originally founded in 1921 by Lucious Lowe in the form of Lowe’s North Wilkesboro Hardware in Wilkesboro, NC.  Lucious died in 1940 and the business was inherited by his daugher, Ruth.  Ruth sold the business to her brother Jim the same year.  Jim and Ruth’s husband, Carl Buchan, became partners in the venture after serving in World War II (1943).  Under Carl’s leadership, the store prospered.

A second location was opened in Sparta, NC in 1949.  Carl and Jim never saw eye-to-eye on many things and made a split in 1952.  Carl became the sole owner of Lowe’s.

Under Carl, the business expanded rapidly, opening 3 additional stores in Asheville, Charlotte and Durham in 1955.  The company continued to expand during the rest of the 1950′s.

Carl died in 1960.  His 5 man executive team decided to take Lowe’s public in 1961.  By 1962, there were 21 locations.

Lowe’s continued to expand and today has over 1700 stores in the US and is also expanding into Canada, Mexico and Australia.

Lowe’s is currently the second largest hardware retailer in the US behind Home Depot.  Their corporate office is located in Mooresville, NC.

{ 222 comments… read them below or add one }

Dennis Mize January 27, 2015 at 11:11 pm

I would like to find out how I can add or be apart of Lowes DYI or Childrens bed design. I’ve made mutiple childrens beds using material from lowes. No one else has shown my designs and I have millions of them that can be built on the floors at lowes. My designs are on my facebook under dennis mize. Please look them over and see if I can become a lowes DYI designer.


Buddy January 20, 2015 at 1:31 pm

Being a CEO is like being a teacher!!!!! Anyone can be a teacher and teach a curriculum but that doesn’t make you a great teacher, the ability to motivate is what makes the difference between someone who teaches and a great teacher, just as being the head of a company as a CEO doesn’t make you a great CEO without having some sort of a customer service department as a basis for doing business, that is the start of a great business and of being a great CEO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Which none exist here in this case, leader, teacher, company, great, CEO, customer service, motivate, nothing !!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Buddy January 20, 2015 at 1:06 pm

Dose anyone ever read any of these post at Lowes? I don’t think they do because nothing ever changes!!!!!!!! I guess they all get their big bucks regardless of what goes on in the real world!!!!!!!!!!!!!!!!! Hohummmmmmmmmm Hohummmmmmmmmmmm


Buddy January 20, 2015 at 12:54 pm

I am really surprised that any of you have any kind of problem with Lowes, price , billing, installation, what ever I cant get anybody to answer the damn phone, stores, main office, anywhere!!!! I guess they can make more money with less employees, customers service, or operators to talk to customers about products, services, inventory, price or anything else as for as that matters !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This world is going to hell right in front of us!!!!!!!!!!!!


Deneen January 20, 2015 at 2:46 am

I purchased a water heater from lowe’s on 6/19/2009 i also purchased the lowe’s extended warranty i called the manufacturer wich was whirlpool to complain about brown water and had to order and pay for a part after that i called lowe’s customer advantage team on 12/29/ 2014 they sent a tech guy to my home on 12/31/2014 the tech worked on the tank for about 45 minutes and the told me the tank was no good and he would contact lowes and someone would contact me in 2 hours and that never happened after several attempts of me calling to get an up date on a new tank i was finally told i would receive a gift card for the amount of the water heater wich i didn’t receive until 1/15/2015 so for two weeks I’ve had to take children out of their home in the dead of winter to bathe them all of whom ended up sick.. i don’t understand why i was not able to just go pick up a water heater instead of having to wait for 2+ weeks for my replacement? Your warranty system fail to meet any kind of customer standards or satisfaction…. sincerely a very dissatisfied customer


T.Remer January 18, 2015 at 2:35 pm

Lowe’s Sacramento Ca. Was going to purchase carpet for two large identical room. 390 sq feet. We wanted a pattern and had compensated for this taking our measurements to 408 sq. ft. There are no cut ins the rooms are one large oblong. We were in the carpet department for thirty minutes before an associate even acknowledge us. We wanted Lowes to install for us. We had chosen the carpet that we wanted finally an associate came over to us. We told him what we wanted and before the conversation could continue he stated that there would be a $45.00 measurement fee if they were going to install. I have been a contractor for many years and know how to read a tape measure, it fell on deaf ears. The associate was not an asset to Lowes he lost the sale. He was more concerned of getting the forty five dollars than keeping a customer happy never once said we could make this work. The associate treated us like second class citizens and allowed us to walk away. Rude Rude, So now we will buy from Home Depot.


jose diaz January 14, 2015 at 8:53 pm

My name is Jose f Diaz, i have a construction business I spent few thousand’s off dollars every year buying stuff from Lowe’s , I buy alot off materials from here , but this past Saturday 10 off January about 12:30 I when to the store on 1701 s Havana st aurora co 80012 I got rejected really bad, i when to return some left over materials n other’s that was broken in the box, i always return my materials with my passport n my receipt but this time the person was there treated me race’s n they rejected the service to me n i left with my stuff, i ask for the manager n she didn’t help me either i think this is not right , i spent alot money there n they don’t help me doing my return , why you guy’s do this to your customers,i hope u guys can stop doing this to people to spend money with u…


Fred January 12, 2015 at 12:29 am

This is for the person at Corporate Headquarters who changes the rules on Veterans 10% discount. I was refused my Veterans discount at the Kannapolis, N.C. store on Jan. 11, 2015. I have a North Carolina license that has veteran stamped on it. I had to show my discharge paper to the Motor Vehicle Administration before I could get that on my license. Lowes said that is not enough, now the store said I have to show my discharge paper that I keep in my safe each time I visit the store. HOW UTTERLY STUPID IS THAT. Do you think that the North Carolina MVA is in cahoots with veterans and this is not really proper ID to show that I am a military veteran who served his country with honor. This makes no sense on any level. Just keep this stupid rule in place and watch even more veterans go to Home Depot where we are treated with respect and they accept the NC drivers license that reflects a person is a veteran.


Dawn Parker January 10, 2015 at 11:34 am

Dear Mr. Hull:
I am writing this because I’m still shaking my head at the lack of common sense in your billing dept. I had a $25 late fee removed from my account last month and paid my $14.77 balance in full. I received my bill this month and my purchases were $21.99. Again, there was now a $26 late fee attached to this bill because I didn’t pay the late fee that was reversed last month so my balance says it’s $47.99 with a minimum pmt due of $38.00. I paid the $21.99 for my purchases. I was told this would continue every month until I paid the $26 and when I end up with a credit balance then Lowe’s would cut me a check. WHAT? I have now closed my account after being a customer for more than 20 years because this just makes no sense to me at all and I will now take all of my business to Home Depot. Amazing that a supervisor in your billing dept just kept blaming the computer because of the minimum balance required reflects a late fee that was reversed and there was nothing she could possibly do to stop this from happening. Please contact me if you would like to discuss this internal issue in your billing department. I look forward to you response. Dawn Parker


Linda C January 5, 2015 at 9:51 am

I ordered a kitchen from Lowe’s in Wapakoneta, OH on 6/10/14 and as of today, 1/5/15, this project is not done YET! I have electrical outlets hanging out of the walls (which is a complete fire hazard), large open holes in my drywall, half a countertop, a garage half full of cabinets, countertops, tiles, etc that were measured and ordered wrong, and construction debris that was never picked up. The contractors in this area are so over-booked but Lowe’s continues to hire these guys even though they know the customer is going to be screwed. The contractor came yesterday to install the new countertop, but again, it did not fit. I have contacted corporate before but only ended up getting a call from a manager at my local store. I am at the end of my rope, and after having my house torn up for 7 months, I have contacted the Clark Howard show and asked for his help. Maybe with some negative national exposure I can finally get this nightmare finished. I am also reporting them to the Better Business Bureau.


Robert December 22, 2014 at 9:53 am

LOWE’s sucks PERIOD.. Kitchen department in Lewisburg, WV . Very professional when they think your are buying a kitchen soon. But when you tell them you are in a planning stage they will reply ” OH, I’ll give you a square foot price ” If I wanted a sq ft price I will hold my chin and guess.


Reginald Glover December 15, 2014 at 9:13 pm

I’m a true Lowe’s customer,who spends a lot of money in the Rincon,Georgia store.I recently purchase 2536 sq. ft.of laminate flooring,which I love.The flooring was to be delivered to my home which made it there.The Laminate was to sit in my home for 24-72 hrs. before it can be install.Later the installer arrive and check the floor and wood out in my home.Everything was good.Later the installer inform me that I was short a pallet of my order,which Lowe’s corrected.On 12Dec2014 the laminate was to arrive at the store,which it did.I call the store and I spoke with Angela,Niki,and several Manangers to see when I can have the Laminate delivered to my home.I was told that it would’nt be Friday,but they would bring it on Sat.No Laminate,so I call the store to see what happen.Got the run a round,ok cool.Talk to Niki Sunday, and was told that it will be Monday,guss what no laminate.Now I’m piss,call the corporate store and talk with Michelle and she told me that the Laminate will be there round 7:00 pm,and that the driver will call me 30 mins before they arrive at my home.NO driver never showed up,knock off at 5:00.I then went to the store and talk with one of the Manangers who told me that my Laminate is still in the back.This is BS,I will be on the phone with the corporate office.Lowe’s had let me down.


got fucked December 11, 2014 at 11:10 am

I worked for Lowe’s over 12 years no right ups one customer sent in a letter that I never saw and they fired me just before Xmas and I have 8kids so I think Lowe’s sucks the big one they don’t stand behind their employees at all Lowe’s is the worst to work for they suck and fuck you Scott preze store head dick


got fucked December 11, 2014 at 11:13 am

Store 1013 mission valley where all the manegers suck each other’s c**k isn’t that right Scott pereze


loren Gideons December 10, 2014 at 8:56 pm

Order Summary
Order Date: 12/10/2014
Order #:

30-in 2-cu ft Over-the-Range Microwave with Sensor Cooking Controls (Stainless Steel)
Item #: 174255 Model #: MMV5208WS

I bought This micro wave from your web site and my daughter went to pick it up and they said they did not have anymore and that they only had this bent up piece of garbage and told me i have to take it and leave it. This is unexceptable to me I can not believe any company would do this I wont be shopping at Lowes ever again I spent close to 35000 2 years ago and 10000 the year before.

No were in the add does it say the item in refurbished or broken or open item or anything but new.


Sonja Edelman December 6, 2014 at 6:42 pm

Went online to sign up my grandson for the build and grow kids clinic in Billings, MT only to find out that it is full again!! If you don’t get them signed up the first day or two your child doesn’t get in, we are limited to a small amount of like 50 openings, Home Depot has an average of 200 kids in there workshop and no kids are turned away, if they run out of the project for that week they have a backup. I was told to bring in my 4 year old grandson and if someone didn’t show up he would be able to do the Christmas Train, what a disappointment to a little kid if I would take him down there and he doesn’t get to do it not to say its a 20 mile drive. Get real Lowe’s, people will drive miles to your store spend their money there the more kids you bring in the more parents come in and spend money. I know we we are Lowe’s shoppers but I really think we will now be doing ALL our shopping at Home Depot where my grandson is always welcome not just the first few.


susan smith December 6, 2014 at 12:29 pm

LOWE’S. is a great place to work. It’s the people within the location that make it difficult . Most employees want_to work but this corporate schedule makes it hard we have a life other than Lowe’s .Take in consideration that we need schedule to fix our lives. Some employees wants only morning ,mid ,nights ,or weekends. No employees should have to closes 5 or 7 day in one week.That msg. tells your. employees that thier lives means nothing .For your employees to take care of the customers the employers need to take care the employees to sales Epp’s,leads,and Credit application .


alberto December 2, 2014 at 1:42 pm

Lowes at Buford ga #622 is so rude and unprofecional staff specially three manager of night shift I was needed of help which never came stead off I’m feel so indiscriminate for the manager…. horrible service I’ll will never buy at theirs stores ever I’ll prefer going to home depot……


Barbara November 25, 2014 at 11:11 am

My husband and I purchased several gallons of paint in Sept. to paint the exterior of our house. We went back to the store to purchase more, but apparently the person picked up the wrong tint base. One side of my house has 3 different shades of pale yellow.
It was time consuming trying to fix the problem and it still needs to be worked on, however, the weather is bad. Apparently the Lowes paint employees are not all well versed in picking up the proper tint base. I have photographs to prove the problem. What can I do, short of going to see an attorney?


Shirkey Baker November 24, 2014 at 4:59 pm

I was going to write a registered letter to the CEO, CFO, and COO, but I will try this first since I have found it. My Mother died three years ago and my father approximately16 ears ago. None of my parents joint accounts were changed after my father died so as a result everything remained in both of their names. Lowes has been notified by phone, letter, as well as me sending my fathers death certificate and my mothers death certificate. The last time the collection agency called I asked the lady if she would like to continually get collection notices in her deceased fathers name.
It amazes me that Lowes can continually send me these notices but cannot send me copies of the invoices that I requested. As one of the executors of my mothers will these are needed to finally settle the estate but even though I have been told several times they will take care of it the only thing they seem to be able to do is send threats for late bills.


Fletch Edwards November 21, 2014 at 3:40 pm





Hardeetr@yahoo.com December 3, 2014 at 10:27 am

I had the same problem with the Lowe’s store in Washington N.C. I have VETERAN on my driver license. They would not honor my license.
I have no problems at the Lowe’s store in Greenville N.C. All Lowe’s. stores should go by the same rules. I was told it was manger rule not to honor driver license with Veteran.


Sandra R Hurd November 19, 2014 at 11:47 am

Throughout the years I have purchased many items at one of our Lowes stores in Fayettevile, NC. I have to admit I have been pleased with my purchases. I had doors and windows installed back in January 2010 which I paid cash for which I paid cash. Since having the windows installed my major complain has been the draft coming from sides of windows. The installers were no longer working for Lowes at the time I made my first complain. To this day I have been saying the windows were wrongly installed. On January 8th, 2011 I went to the store to complain again. In winter I can really feel the draft and the house heating system is constantly coming on. I had one of the installation personnel write and sign a note regarding my complain since the one year labor was about to expire. On January 25 this year I complain again and they sent DNS construction to check on the windows. I waited to be called and had to call DNS on February 12 and February 14 of this year to get an update. The gentleman who came to check the windows said he turned in the information to Lowes corporate office. These past few days have been very cold and windy and the same draft on these windows is very noticeable. This morning I called the store to talk to the manager as to what should be my next step. They informed me he was not there. They transferred me to one of the assistant managers and while explaining my situation, the call got disconnected. I immediately called back and they informed me the manager I was speaking to had to leave the store for about an hour. I need help from your corporate office.
Than you


Bev Dengler November 15, 2014 at 4:56 pm

OK, so to begin with I never thought that I would be doing this, but here goes. I bought a washer & dryer for my daughter at the Hamburg, PA Lowe’s & it was to be delivered today (sometime in the morning, I was never even given a range of time for delivery. No one is living at the house that the delivery was being made to so I made sure to tell the cashier to have them call before delivery to make sure someone was there. When we heard nothing this morning, my husband went down to the house only to see the delivery men getting in the truck & driving away. When my husband tried to flag them down, they waved & kept driving. My daughter immediately went to the store to inform them of this & given them my cell phone number since we were at the house working, but didn’t know how long we’d be there. We were assured that the delivery men would be back & that they would call before coming back (though the store couldn’t get hold of the drivers). We waited at the house for 4 hours & left to go get something to eat. Still no call, so I stopped by the store & met with the manager who informed me that they were at the house 30 minutes ago & would not return today, since we were not there after 2 attempts-would there be a day next week for delivery. I said can’t they meet us there right now & was told no. I said tomorrow (Sunday). At first he balked-said my daughter lied to me & never gave my number to the cashier then said that she said we would be there all day working. I know none of that is true having heard the same story from my daughter when she returned from the store, later that day when I returned from the store & from my future son-in-law. I also know that 4 years ago, I bought a washer & dryer from Lowe’s & had the same issue & I was home when they reported to the store that no one was home for delivery. Seriously, can’t anyone at the Hamburg Lowe’s take responsibility for messing up? After almost causing a scene at the store & explaining my past experience with this store to the manager, he agreed to have the washer & dryer delivered tomorrow but I still have not been given a time for delivery. Given my experiences with Lowe’s in Hamburg, PA I refuse to hold my breath & would rather have had the option of having my credit card refunded & just getting the washer & dryer from another store. We have been excellent customers to Lowe’s~ regardless of my past experience which honestly scared me away for 2-years. If my washer & dryer are not delivered tomorrow, I will be back at the manager’s office & tell them to refund my money. At that time, Lowe’s will be losing my business as well as my family’s business, any friend’s that I have will be informed not to trust them to deliver anything & if you can not take it from the store, not to purchase it. To say that I am ticked off at the continued practices at this store is an understatement. I hope that the manager did not in fact lie to me & will be able to hold true to his word & have the washer & dryer delivered.


Carmen November 12, 2014 at 7:12 pm

I want to say that Lowe’s in El Paso, TX on Transmountain has an employee by the name of Steve G. in appliances. He is the nicest, friendliest, knowledgeable, caring employee! I have purchased my refrigerator, stove, hood, dishwasher, washer and dryer because he let’s me know when sales come up. He knows his merchandise and answers all my questions. I know I could go to their competitors but this employee is why I go to Lowe’s. He should be recognized for his excellent people skills. He is awesome!


Bob November 10, 2014 at 11:34 pm

Lowes hiring practices are unfair. They keep the people who know the store, customers, and products they sale as part time and hire dumb kids or people that are yes men to the managers. Case in point, recently a friend of mine applied for the full time job in the lowes department he has worked for almost 2 years. He didn’t get it naturally because the one they hired for the position was from the store the new store manager and human resource manager had just come from. Guess what the lady knows nothing about nails or screws. Save yourself time and waist. Goto Home Depot or your speciality stores because they at least treat the employees who know their products with respect


Barbara Rehdner November 7, 2014 at 10:15 am

Re: Order# 3763795
Dear Mr. Prud’homme
President Lowe’s Canada;

I am extremely disappointed with the integrity of your advertising and your internet order process and also the manner in which my issue was handled at Customer Care. I feel that my concerns are something that you should take seriously, which I am sure that you will.

First a little background information which adds to my disappointment. I was in your Brampton North store last week where the Customer Service has and is excellent and I spoke to not only one of your associates but also as luck would have it the Briggs and Stratton representative who was in store. I was interested in a Snow Blower and because of their input I decided to seriously look at a style that was an upgrade from what I intended to consider. I inquired on availability and was told that they have many units, in fact the associate was concerned about selling them all. Therefore, I was in no real hurry to purchase as I wanted to look more into the spec sheet provided by the Company rep.

We did decide to purchase the unit this weekend and of course you can imagine that when I saw your current week long ad which I received Wednesday evening we decided to make the purchase right away on Thursday, which was the first day for advertised prices. When I went on line to do so I was even more pleased when I saw your weekend promotion for an additional 10% off. The order went through with all of our credit information and then two hours later I received a call from a store associate stating that they could not fulfill the order as they were sold out at their store and the other Brampton store. Needless to say I questioned her and was told that there was only stock in stores outside of the area and she mentioned the London store. There was nothing she could do for me and in fact she even stated that they only had much more expensive models! I contacted your Customer Care and was told there were units in Etobicoke and when she checked there weren’t any. Despite apologies she could do nothing further. I asked to speak to a manager and spoke to Scott, who also apologized but could not do anything. After some pushing he said he would contact corporate by email and would get back to me.

Now for my bullet points on this whole situation
• Why do you advertise something if you cannot fulfill orders on the first day of a weeklong ad especially since there was no mention of limited quantities
• When I questioned this I was blatantly lied to as I was told by your Customer Care rep that it has been on sale for some time – when I was in the store and when I checked on line earlier this week it was at the regular price of $799.00 – consumers are knowledgeable these days and do not want to be thought of otherwise – Scott tried to smooth over this by stating that it has been advertised before – then why is it advertised again if you can’t meet the demand?
• The integrity of your store on hands is also questionable in lieu of what I was told about the stock at the Etobicoke store
• Why was the fact that the style was out of stock not show up on line, thus disappointing customers such as myself who place their orders in good faith
• I was told that there is processing time involved for on line orders of a couple of hours as your system is not on real time – this delay seems to indicate that customers in store have a better chance of buying something then people who purchase on line and really both types of purchases should have an equal opportunity for availability – also this delay which shouldn’t actually be there but since it is, should be highlighted on line
• I do not understand why stock available anywhere is not made available to customers making a purchase even if it takes a few days to arrange a transfer as I am sure you have trucks going back and forth from your warehouse on a regular basis – also, why do you not arrange for back up stock in your warehouse and/or to be made available to you from the manufacturer to avoid disappointing both your and their customers
• Your website is actually good and easy to use but if the site integrity is not there it defeats the whole purpose

I have made many purchases of sale and regular priced merchandise on line at other retailers and have never encountered this lack of service. To say that I am disappointed is an understatement and to be blatantly lied to is totally unacceptable.

I look forward to your anticipated response.

Yours sincerely;
Barbara Rehdner


Mary Ann Newton October 28, 2014 at 4:57 pm

Greg, bought me the top of the line or next to top of the line Samsung washer and dryer. This purchase was made back in May. My dryer is now making a horrible loud noise, which Greg is thinking it’s the motor. I called Lowe’s and because it’s been over 30 days, they will not give me a new one. They have set it up for repair! Do my friends think this is the craziest thing ever!!?? I have called Samsung, they sk have to send someone out to check it out. We paid cash, bought the extented warranty, and they are putting me through HELL!!!! Samsung told me it was up to Lowe’s to replace it. Our extended warranty doesn’t kick in til lowes warranty runs out. How many friends thinks I should get a new unit? Greg is sick, and I need my dryer. Oh, and not to mention, I called corporate, the woman was rude as heck to me! I am very disappointed in lowes!!!!! Greg ssys, no more appliances from there. We thought they stood behind things. 30 days. Ive only had this unit 5 months!!!


Darlene Hall October 24, 2014 at 2:27 pm

Attention Kelli Hill: I have claim number 30142798484, regarding damages to my floor in August 2014 for a kitchen install. My phone number is 615-969-****. You left voice mail on my phone today Oct, 24. Mt Juliet Tennessee store was responsible for damages. This has been more than 3 months ago….I want this settled now.


Luis October 21, 2014 at 7:10 pm

i was in Chihuahua Mexico and they promise me the items that I selected and I went next week as agreed on and nothing in stock. I live in El Paso and I spent my time buying at Lowes . In Mexico if you continue to do business with no customer service or failing to deliver.


Amanda L. October 21, 2014 at 2:07 pm

april 30th I had a refrigerator, washer and dryer delivered to my house from the livermore, ca.store, besides not installing my refrigerator properly, the delivery company damaged my floor. the store refuses to take responsibility and fix it and so does the delivery company, apparently, the pictures I have to prove the damage was done by the delivery company are not good enough, even though you can clearly see the old refrigerator was gone and no damage was done to it then. I have always done business with lowes. I remodeled my old house through them and was never treated badly, that is why I chose to go to lowes this time. It is now october and NOTHING has happened, except a rude store managers telling me they can’t do anything for me and a 3rd party insurance company saying they will deny any compensation. NEVER AGAIN will I buy ANYTHING from lowes or recommend anybody to go there.


darrell October 20, 2014 at 10:14 pm

Lowes customer for two generation, happy shopping there and other stores throughout my life also my decease parent proud customers, clean stores, very nice employees .The Waldorf, Md.store I am a regular customer, my first experience having an insulation service done unbelievable that a job would be left incomplete, talk with corporate promise a call in 24hrs from senior management, no call , reschedule for completion, took off from work to meet with insulation person, he said be there in about and hour, three hours later scheduler called cannot be there today.I need to schuldule another time, but it very disappointing that after talking with some of the associate management, they make you feel that you are at the mercy of the contractors, but you paid for a service, this is a Lowe’s experience I didn’t expect. NEVER CONSIDERED HOME DEPOT, NOW MAYBE I SHOULD, A THIRD GENERATION SHOPS LOWE’S AS WELL.


Michael Bradley October 19, 2014 at 7:56 pm

Dear Lowe’s Corpoate,
My name is Michael Bradley and my wife and I have been loyal Lowe’s customers for a very, very long time.
On May 17th, 2007 we had a roof job done on our house thru Lowes of Johnson City,Tn. Lowe’s had contracted Blackwell Construction Co. to do the job. Randy Blackwell is the owner and he has since sold his business.
First I had to get Blackwell out to my house several times to get the nails and the roofing debris out of my yard…espically nails.Later in the winter of 2013-2014,I noticed a problem (leak) in the same area where I initially had a problem before the work was done. That’s why my wife and I decided to get a new roof .I contacted Lowe’s in early 2014.I also had an independent contractor take a look. At this time he informed me that my shingles were” installed wrong.”
I then contacted the local Lowe’s store where I live and told them of the problem. They said to contact a local Owens Corning Contractor to come out and take a look. And he did. The Owens Corning contractor also noted that the shingles were improperly installed wrong. I then contacted Lowes again in August 2014.
The manager I talked to has failed to respond to me at all dating back to the summer of 2014.I have been to the store on several occasions since then, but each time his employees say he isn’t available. I have left several messages and have gotten no response. I feel as tho Mr. Shepard has ignored me and my problem.
This is the point as to where I decided to send an email to corporate.I feel that Mr. Shepard has failed in his responsibilities as a manager and has not held up to his word or the word of the Lowes store .As of this email I have yet to hear from Mr. Shepard. He told me he would have to take this matter to corporate and that he would get back with me.
If you were to look at the history on how much my wife and I do business with Lowe’s
you would see that we are Lowe’s people.
I really hate that this matter has come to this but I and my wife expected better from Mr. Shepard and Lowe’s. I am still looking for answers to this problem.

Michael and Terry Bradley


Erika McKoy January 6, 2015 at 9:33 pm

We had our roof done by Lowe’s in Newport News VA. The roofer used nails that were too long and damaged our overhangs in our craftsman style home.We asked him to stop but he said he was covered by the contract that said he had to use long nails for the warranty. We now have cracked wood and nails protruding from our overhangs. We asked Lowe’s to have the contractor fix the problem. They said they would paint the nails and glue back cracked wood if we sign a waiver. We had two other roofing companies come out and they said the roofer should have used shorter nails for the overhangs. We called Owens Corning and they emailed us a letter stating that shorter nails should be used for craftsman style overhangs and the warranty on the shingles would still be honored. The contractor refuses to do more than paint nails and only if we sign a waiver. When we call Lowe’s headquarters they end up sending the same contractor that caused the damage. We would like to have someone from Lowe’s headquarters look at the letter from Owens Corning and look at the pictures of the damage, but they always send it back to the same store, same contractor, same unresolved issue.I regret using Lowe’s for our roofing.


Janet Levy October 18, 2014 at 2:18 pm

My complaints are a few, however, my biggest complaint is the 24.99% interest Lowe’s charges consumers who have a Lowe’s Credit Card. I can’t seem to get my principal down given the slice they take up front in interest. Example: $108.00 payment- $53.79 goes to interest and $55.27 goes towards the principal. This is highway robbery. I have tried to talk to the credit department and don’t really want to share what their “responses” have been other than they can be rude. Of course I grant them some sympathy for they are probably very low paid employees.

I am hoping this complaint where it can be seen by many will make a difference (?)


Abraham Kim October 18, 2014 at 11:27 am

I had a project to replace my floor with wood. So I went to Lowe’s, (the store # 1518, its physical address: 9800 Preston Crossing Boulevard, Louisville, KY 40229. Phone # is (502) 810-0116, Sales #: $1518T$1914388) and requested an estimate. When my wife is at home alone, the store Installation Loan officer, Mr. Jesse Steward, came to our house and estimated all with promising Lowe’s team would not make a crap in their installation. With our sincere promise that Lowe’s team would not leave any squeezing sound and gab between the pieces of wooden floor, I made a contract for nearly $7,000.00 floor project. The Lowe’s installation team installed the floor on 14-15 October and left our home on 15 October, we cleaned the floor and found that there are many places having gab between pieces of wooden floor, cracked ones installed, and nail marks left behind. I was totally disappointed with Lowe’s installation team’s product. It was totally not their promised product. So I contacted the installation department of the store 1518 and asked them to come out and see them and fix them. The installation manager Anna, 502-810-0116 ext. 346, came out to my home while my wife was home alone. When she left my home, the Lowe’s installation person fixed only two pieces and left. On 17 October, he came out to my home to try to fix others. While I am pulling them out to my home to correct their crappy job, they said to me, “it is because of language barrier issue.” They came out to my home when my wife was home alone. But their failure of creating the promised job and also correcting their crappy job are not related with any matter of race, gender, and also language. My wife is a full time collage student now. While they understand dogs and cats which do not speak English at all, how can they matter with a collage student’ pointing out their failures? Is Lowe’s a company operating the business based upon a differentiation of race, gender and language? When the Lowe’s installation men fixed their crappy on 17 October, they would need to replace one near our refrigerator. Even though we paid the cost of moving furniture, they said to me they would not take any responsibility on any damage which might be caused while they would move the refrigerator. I said it would not correct. They said they moved the refrigerator already moved one time and it should be second time and so they would not take any responsibility on any possible damage. So I advised them to take to Anna, Installation manager in store # 1518. Anna said Lowe’s would not take any responsibility and also it would not be covered by warranty. So I said to her, saying, “Your installation job is not finished. As long as your installation job is not done, no matter how many time you move our furniture, you have to take the responsibility on any possible damage.” But Anna screamed out, saying, “I’m done. Just do it and get out the house.” Is this the customer care that a great home improvement company Lowe’s create for the customers? I really appreciate the business of Lowe’s. Lowe’s is a very important business in our community. But some wrong employees and staffs of Lowe’s and their immature or careless customer care makes Lowe’s good customers frown. They not only disappoint Lowe’s good customers but also undermines the great home improvement company Lowe’s which we need in our community. It is sad, isn’t it? Even though this store installation team corrected their crappy works, still there are many crappy areas in my this week-installed wooden floor making squeezing sound. So I comfort my wife, saying, it is OK. Look at the floor in 2 meter distance. It seemingly looks good. May God bless the Lowe’s, leadership and employees.


Melody Owens October 14, 2014 at 1:20 pm

I bought a water heater from Lowe’s of Madisonville, KY store # 16 550 Island Ford Rd.
Madisonville, KY 42431-9478, (270)825-1999, salesman:Sharon Ellis Salesmen ID: 1169565, Document print date: 06/10/2014 The price of the water heater was $434.88. But the labor charge was $747.00. The Balance due was $1181.88. We paid in full in cash. It took them almost a full month for them to come out and start to install the water heater. And then when they came out they they used the old pipes on the outside of the house, and then they didn’t tighten the brackets, and later when the inspector came out he told me that it wasn’t up to code.he didn’t tell the people at Lowe’s that it wasn’t up to code. I had called asking why it hadn’t been fixedafter a strong wind had blew over the pipe again.they’ve sent people out three different times and every time they have done very crude work.i’ve got the video and I’ve got pictures of the crude work that they have done. I’m going to be asking for a full refund because his last work that they’ve done water has seeped into my house and possibly right into the inside of my new water heater.i’m tired of dealing with the shabby work that these people are doing. I have put a lot of work into this house just because it doesn’t look nice now doesn’t mean that it isn’t going to look nice in the future.


D. West October 11, 2014 at 12:07 pm

In addition to my previous post/complaint, I would offer the following: 1) Corporate needs to consider providing their staff with an efficient way to track customer’s purchases, especially things that have had to be order. This would prevent other employees from selling a product that was ordered for another customer!. Computers are amazing these days. 2) Employees need extensive training on communication with their customers when there are issues with a special ordered purchase, the customer is not left wondering where their purchase is. 3) Employees need to be reminded that Customer Services should be their No. ! priority.
This may not apply to any other store but the store located in Kingwood/Humble Texas is in dire need.


D. West October 11, 2014 at 10:50 am

This in regards to the VERY POOR customer services I received at my Lowe’s store #750. On 9/29/14, I purchased a water heater – to be installed. Since it was out of stock, the salesman #S0750EP1, said they would order it and call me when it was in so that I could come in and pay for the installation. After 18 days of not hearing 1 word from them, I called the store, which took them quite a while to even find my order on their system. After checking the girl almost sarcastically to me that the reason for not receiving it was because I had not paid for the installation, to which I replied, no one had called me to tell me it was in. So on 10/7, I went into the store to pay for my installation. It took some 30 minutes or more to even get anyone to the desk to assist me. After he got most of the info into his computer, the computer crashed and he had to start completely over. He informed me that the installers would probably call me that day to set up at date/time, which they did. It was set up to be installed on 10/9 after 2:00pm. Around 2:30, the installers called and asked if I had the water heater at my house – no, I didn’t. Then about 45 minutes later, the store called to ask if I was sure the water heater wasn’t at my house. I would know if a spare water heater is sitting around my house! He then replied “Well, we have a problem as the water heater is not at the store”, to which I replied, “NO, WE don’t have a problem, YOU have a problem!”. Finally around 4:45, he called to say it was not at the store, that someone else must have sold it to another customer. Yes, he did offer another water heater, but since this was the 2nd time this store has sold my special order, I was DONE with Lowe’s appliance and that department … and I am done! I was asked if I wanted to speak with a manager, I requested that conversation. The night/assistant manager did listen to my complaint and was very professional and apologetic however, I AM DONE with Lowe’s appliances!!!


donald wilson October 9, 2014 at 3:15 pm

lowes store in ky the manager hide when I ask to talk to one of them none of the employees knew any thing about what I needed I bought interior French doors and needed the latches that go at the top of the doors iwanted to see if they could be ordered the managers names are scott and howard this store sucks theirs never any enough checkouts open this store is in Ashland ky store 1123.


donald wilson October 9, 2014 at 3:07 pm

lowes store in russel ky the manager hide when I ask to talk to one of them none of the employees knew any thing about what I needed I bought interior French doors and needed the latches that go at the top of the doors iwanted to see if they could be ordered the managers names are scott and howard this store sucks theirs never any help when you need it the next time ineed something I will go to home depot .


Floyd Lawless October 8, 2014 at 5:37 pm

At your store on 2671 ross clark cir. your manager tony and gerald who works in outdoor grill dept. went out of their way to help me with a major problem. I want to say thanks again for all their help


George L. Steiner October 8, 2014 at 4:08 pm

I will start by introducing myself.

My name is George L. Steiner. I was born on Feb. 8th 1951 in NYC, lived in Brooklyn, joined the US Navy on Feb. 11th 1969. Non related info, I used to go to the Lowes movie theaters in Brooklyn NY almost every month, starting when is 10 years old until I joined the Navy. I currently reside in Roscoe IL.

My last employment was with a Regal Beloit Corporation World Wide leader in Motors and Gears until March 21st 2014. My position at the time I retired was IT Technical Leader, for the EDI Ordering and Purchasing. I retired due to some medical issues, stress being the major issue.

Since I retired, I have been collecting Social Security. My check is monthly in the amount of 1,783.00. My wife Norma I Steiner, works for Wal*Mart full time. She is three days younger than I. My wife has medical issues as well. The largest being she has a pacemaker.

Since I retired, I paid off my home, car and most of our larger bills and all of our medical bills. Unfortunately medical bills still are our main source of expenses. Since I retired we are paying of all bills and expenses by cash. We are currently refurbishing the home we are living in and have been living in since Thanksgiving Day 1982. We have raised 3 children in this home, and over the years we have resided, replaced windows, new roof, and added air conditioning.

In July 2013 we redid the drive way completely with cement at a cost of over 7,000.00 dollars, paid in cash.

We have come once again to a time where our Air Conditioner, Bath rooms, Kitchen counter tops, possible cabinets and windows, Siding and Roof need to be upgraded once more.

The reasons for these projects are not only to upgrade the home but to also prepare it for sale. We plan to move to the Huntsville AL area, where one of my daughters lives with 2 of my grandkids. Not pertinent to the issue, my son and my son in-law, both are Lowes die hard customers.

Now begins my Lowes story

We visited our local Lowes in Machesney Park IL. Listed below is a list of the major items purchased and installed by Lowes to date.

First project – April -2014 – Heating and Cooling system
1. Trane XV95 – 60,000 BTU / 97% efficient 2 stage variable speed furnace with a
TCONT600AFF11MA/TCONT602AF22MA Programmable Comfort Control.
2. Trane Condensing Units 4TT6018-060H
3. Whole House Electronic Air Cleaner – TFD175CLFR000EA
4. Total Cost – 7,540.00

Second project – May – 2014 – Main Bathroom and Master Bathroom
1. Master Bathroom – Kohler Sterling Calk less shower surround and shower head and faucet. Toilet bowl and plumbing fixtures, purchased separately.
2. Main Bathroom – Kohler Sterling Calk less bath & shower system head and faucet.
3. Shower Door purchased separately at Lowes in DeKalb IL. Store #0059.
4. Kitchen – Sink and Faucet.
5. Total Cost – 6,535.21

Third project – July – 2014 -
1. Windows – Pella 3 Windows – Replace Bay window
2. 1 – Crank out to the Left, 1 Standard Open up and down, 1 Crank out to the Right.
3. 3 Screens, Trim – top Bottom Sides.
4. Total Cost – 2,645.80 – so far, there seven window left to replace.

Total Cost to date – 16,721.01 – this does not include other purchases that are not involved with the current projects, in cash 232.09.

Here are my issues.
1. Second Projects – Bathrooms
Minor Issue
The Bath and Shower Door was unavailable in the #2310 Machesney Park IL
The associate searched and located one in Store #0059 in DeKalb IL.
I requested that they have it transferred to the Machesney Park store. I was
told they could not transfer the product. I was told that I would have to go to
DeKalb IL and pick it up myself.
I was Surprised Lowes, does not allow a store to store transfer.

2. Third Project – Windows
Major Issue
Trim around the windows
The windows were installed on 8/6/14.
The window trim for the top of the windows was short in length. The installer
mentioned that they would talk with Lowes and have request that they order
reorder the trim with the correct dimensions. After a few weeks I contacted Lowes
and inquire about the status of the trim for my windows. I was told that is Pella
issue not a Lowes issue. I mentioned that I purchased the windows from
Lowes not Pella. After a few more minutes of discussing the issue, I was
informed, that they would speak with the installer about the issue.
Eventually after a few more weeks the installer calls, requests a date and time
that he could come and install the trim. We set up a date and time, when he
examined the newly received trim, the top piece was now at the correct length,
but the side pieces were to narrow. Again I spoke with Lowes and given the same
answer, Not a Lowes issue it is a Pella issue that I need to speak with
To make this short, the installer called again and we set up a time to install the
NEW trim, same results as the above issue with the side trim.
Home Depot will match Lowes prices.
I am typing this on 10/08/2014; my windows were installed on 08/06/2014.
Over TWO MONTHS and The installation are still not completed.
This does not give me a warm and comfortable feeling that I should continue with the rest of this project and then go on to my remaining projects, which includes finishing the windows project, there are seven more windows to be purchased and installed.

The kitchen project to add a dishwasher and Quartz counter top and depending on any issue with the current cabinets, possibly I will need new cabinets as well.

We are looking out into the near future at installing new Siding, Gutters, Eaves and Roof.

As I mentioned above about the trim for my windows;

I was told that this is Pella Issue not a Lowes issue. I mentioned that I purchased the windows from Lowes not Pella.

Not only once but twice

Not a Lowes issue it is a Pella issue, that I need to speak with Pella.

Please give me ONE GOOD REASON why I should continue to do business with LOWES.

I could just as easily go over to Home Depot or Menards, who are only, just two blocks away.

I preferred Lowes because of the lower prices on certain items and the knowledgeable associates.

I worked in retail for over 5 years with Kohl’s as an associate, department manager and an area manager. Media Play as one of 5 store managers. There is no reason to ever tell a customer that they need to speak with the supplier, for the merchandize purchased in your store by that customer.

Thank you for your time.

George L. Steiner
* Wagon Lane
Roscoe IL 61073


Ronnie Woods October 7, 2014 at 3:18 am

Currently I am employed at store 2301 in Chicago, Il. Customers are starting to complain about fast service , some of my co- workers are trying to handle 3 departments at one time due to understaffing at any given time.To increase sales we need to be staffed properly per shift. Sincerely , Ronnie Woods


Michael Dean October 13, 2014 at 6:15 pm

The only complaint I have is for the employees. Why doesn’t Lowe’s move H.R. Managers around like store managers are moved. That way the buddy, buddy, kiss up and holy’er than tho style of H.R. Management doesn’t apply like it does at our store here in Sumter, S.C.. I’m not an employee. And I’ve never worked for Lowe’s. I’m just giving constructive criticism for the employees that have been overlooked, yet applying for full time positions every time one opens. I know one employee that has been totally devoted to the company for over five years and has saved thousands of dollars in merchandise that shoplifters have tried to steal. She’s trained numerous new employees that have gone on to full time positions. She’s still part time working twenty hours or less with no benefits. Yet constantly gets praised for her work and work ethic and there’s hardly a job in the store she hasn’t been trained to do. Her Department Manager has tried to get her more hours for her but is told Corporate is the one that sets hours. I know for a fact that Assistant Store Managers and employees throughout the store love her and have tried helping her get a full time position, but she’s constantly overlooked. Which leads to my point. She’s not buddy, buddy with the H.R. Manager. She doesn’t take the time to hang out in the back office gossiping because she’s always in her department helping customers and going beyond the job she was hired to do. So why don’t H.R. Managers get moved around like Store Managers? Maybe Lowe’s would have happier employees thereby helping more customers and keeping customers happy instead of complaining and helping employees move up to full time positions they deserve.


jocelyne delaney October 20, 2014 at 2:32 pm

I have the same complaint about the springfield ma. store.I have worked there going on eight years.part time .less then 20 hours a week.
they just informed today on 10/20/2014 that i am laid off because of my availability..Ive had the same availabily for six years .ALL of my managers compliment me on my work.I try to do more than my share of work as I like to stay busy.
LOWES HAS NO LOYALTY TO ITS WORKERS WHATSOEVER.They could care less about us,It seems like the less you do the more chance you have of staying there as long as you kiss up to the store manager.


Richard October 4, 2014 at 5:28 pm

I purchased a new washer from Lowes and after about 3 months it starting to tear up clothes.I purchased an extended warranty also.I contacted Lowes and after during everything they told me to do ,get sevice 3 differents service calls.I took clothes into the store to show them and they gave me the run around all the way up to 1 month befare my warranty expired and told they was not going to replaced my washer.


Darryl S September 30, 2014 at 3:46 pm

Lowe’s hates people that may be smarter than themselves as they want to think for you and follow their agenda. It is a Corporate politics at its best. You will stay part time because it cost them less.This is why they want part timers such as elderly people and high school dumbed down kids so they can just be used and when done with just tossed away. The new corporation of American business model is completely disposable. Thats how they accomplish their agenda with the local towns they want to enter by telling the local governments with the permits they will bring in so many jobs and then after all the hard work of setting the store and their soft and hard opening then its time to cut the overhead. Moreover, management only want’s “yes-men”


Tina September 29, 2014 at 8:17 pm

Lowe’s sucks their customer service sucks. They are rude, unprofessional and sexist


Dana September 25, 2014 at 3:21 pm

I have called all customer service numbers that I find and never get the chance to speak to a live person. I need an owner manual for the TaskForce Electric Mower Model 25143 Item 0195614 Date 0111. I can not find it on your site and I can not tie up my phone waiting for no one to answer.
Dana 254-265-xxxx


Candido F. Abeyta Jr. September 19, 2014 at 4:31 pm

Lets start at the beginning, In 2002 I purchased ceramic tile for my kitchen in my brand new home. I went to the lowes around the corner because they were new and it was close. The sales person showed me a new way of installing ceramic tile that just came out from a new vendor. She told me that if I installed the way it was supposed to be installed and if it ever cracked it would be replaced under warranty of this new system. Well I spent $3500.00 got everything I needed and went to town, to start with I have never used nails on hardy backer board alway screws, but these were serrated nails for this new system, so OK i will follow the insturction so if something happens they will fix. Just for giggle and grins I put the tile down in the wash room the way I have always done it. Well guess what, the floor where the new system was installed cracked all over the place, my wash room didn’t crack a bit. well Lowes sent reps from the vendor and they stated they couln’t figure out what went wrong but they were not going to warranty the floor. Lowes didn’t even lift a finger to help get my issued resolved they told me that their hands were tied that the warranty was through the vendor. OK I dealt with it and replaced the floor a year later. Now moving to the present. I bought carpet 4 years ago with a 10 year manufacture warranty paid about $1200.00 for the living room, well the carpet started lifting, the person who cleans our carpet use to install and he made the comment that this carpet is bad, it wouldn’t travel in a straing line when he vaccum it. So I told lowes they sent the installer out to restrech the carpet because it was lifting all over. Well long story short, the vendor sent a carpet “expert” out to look at the carpet he stated he had never see this before but he would let the manufacture know about it. Well guess what, their finding was no manufactures defect with the carpet, it’s funny that this carpet in 3 room is the only carpet lifting up and not in a strait line it zig zags. I asked lowes if they were going to contact the vendor and ask them to make it right you know keep our customer happy. No again their hands are tied. So I am cancelling my lowes credit card and getting a Home Depot Card. In the past 15 years I have probably spent around $60,000 dollars in Lowes, my house was new no yard, no basement, no sheds, carports etc… maybe more than $60,000 but they get no more. Don’t purchase flooring from Lowes, Hell I not purchasing anything from lowes ever again. Well OK maybe a light bulb. they sell products that they don’t stand behind. Bad business and they have lost mine. And really they probably don’t care.


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