Lowes Corporate Office

Lowe's Corporate Office Address

Lowe's Companies, Inc.
1000 Lowe Blvd
Mooresville, NC 28117

Contact Lowe's

Phone Number: (704) 758-1000
Fax Number: (704) 758-4766
Website: http://www.lowes.com
Email: Email Lowe's


CEO: Robert A. Niblock
CFO: Robert F. Hull Jr.
COO: Rick D. Damron

Lowe's History

Lowe’s was originally founded in 1921 by Lucious Lowe in the form of Lowe’s North Wilkesboro Hardware in Wilkesboro, NC.  Lucious died in 1940 and the business was inherited by his daugher, Ruth.  Ruth sold the business to her brother Jim the same year.  Jim and Ruth’s husband, Carl Buchan, became partners in the venture after serving in World War II (1943).  Under Carl’s leadership, the store prospered.

A second location was opened in Sparta, NC in 1949.  Carl and Jim never saw eye-to-eye on many things and made a split in 1952.  Carl became the sole owner of Lowe’s.

Under Carl, the business expanded rapidly, opening 3 additional stores in Asheville, Charlotte and Durham in 1955.  The company continued to expand during the rest of the 1950’s.

Carl died in 1960.  His 5 man executive team decided to take Lowe’s public in 1961.  By 1962, there were 21 locations.

Lowe’s continued to expand and today has over 1700 stores in the US and is also expanding into Canada, Mexico and Australia.

Lowe’s is currently the second largest hardware retailer in the US behind Home Depot.  Their corporate office is located in Mooresville, NC.

{ 35 comments… read them below or add one }

Jess Fronk April 21, 2016 at 12:06 am

I will looking for a part-time job at Lowes in Cincinnati. I don’t know the no. but it in western Hamilton county on Harrison ave. I am not complaining about not getting the job, but just the way it was handled. When I did the test I was told that I told by Human Resources Mgr. Missy Doty that I would meet the lumber dept. mgr. ( Bill ) the next day. That day, Bill, talked about the company and told me that he or Missy will call me in two or three day to tell me if I had the job. I called the store four day later to talk to either Missy or Bill and was told they was up in they was call me tomorrow. I called every day since then for a week and half and when to the store and was told they was off. This was first of April and I wouldn’t work for them now. But, I feel they should learn how to handle people and employees.


Milton Fields April 12, 2016 at 4:14 pm

About 4 years ago I built a new home and purchased most of my materials and appliances from Lowes in Columbus, MS. One of the appliances broke down after about three months and I had a vcry difficult time getting Lowes employees to either aid me with warranty service or even provide a contact telephone number without my contacting them multiple times and a great deal of instance. The same appliance, a Bosch washing machine, is having some minor difficulty now and I have yet to receive any assistance with even the identity of a repair service. Local repair service providers have been unable to get Bosch to sell them repair parts and Lowes has yet to provide any assistance whatsoever.
After a great deal of pleading, multiple calls, and long telephone waits, I was able to get a North Carolina telephone number with a comment that this, a warranty provider, probably could provide no assistance either.
I do like shopping with Lowes as I find good and friendy in-store service (except for appliance personnel), good pricing, and excellent selections. Repair service assistance either under warranty or not has been very poor if not non existent.
While I will still shop at Lowes, I will make no further purchases of appliances or large equipment items and I shall warn my friends to this extent as well.


Leslie Leonard March 23, 2016 at 10:48 am

I am deeply disappointed that any time served in the military that ended with a honorable discharge is not recognized but on three days of the year. These people still gave up their lives temporarily for our country. I think that the military discount should be honored for all military veterans not just a select group. I realize that it is only a 10% discount but for a consumer that can mean a lot.


Alan Malley February 22, 2016 at 8:20 pm

I signed a contract with Lowes at 13191 W. McDowell Road in Goodyear, AZ to replace my garage door on Jan 21, 2016. The guy came out and measured on Jan 27th. He said someone should call within a week to set up a date to install the new door. After two weeks I called the store and the lady said the guy that coordinates the install would call me back that day. 3 days later I called and was told he would call me the next day. After 5 more calls I called and talked to an Assistant Store Manger last Thursday. He said someone would call me Friday or Saturday and he would get back to me at the latest by Monday. Still no call. What terrible customer service.


doesn't matter January 7, 2016 at 8:09 pm

I work at Lowe’s and hate it and it wouldn’t even be that bad if they would just do the following.
1.The muzak sucks big time,as soon as I get in the store in the morning you hear this god awful music that can’t even be considered music that only people with low I.Q.s like.You always have it on pop and hotfm.These are the worst.Is it so hard to play classic rock or 80’s and before or even classical.I mean are you guys in bed with Viacom or something the creators of such lame channels as mtv,bet,vh1 and every garbage channel out there.Please stop making me depressed.
2.The red vests,there’s nothing like having a target on you to make irritated and annoyed.The customers constantly bother you because they leave there brains in the parking lot.I know when I go some where I don’t ask people where stuff is I use common sense and look for it.These vests have got to go or change the color how about green.
3.Controlling the air conditioning and heat from another state when the climate down here is different then what it is there is f***ing stupid.In store control of heating and air should go to the store manager.
4.The call buttons are the absolute most f***ing annoying thing in the world.Nobody uses Aol.com email anymore so why the f*** do we have to listen to some annoying voice over the pa every day.
5.Put the number of the aisles near eye level and actually put most of whats on each aisle listed like they do in the grocery store.Nobody looks up and apparently where I’m at nobody knows how to read.Constantly being asked where is this and wheres that is so f***ing annoying.Also how about putting a computer or map at the front exits that tells wheres things are.
That’s all I can think of right now not that it matters.If I ran this company I would change so much and make where it didn’t have to be so agonizing and never ending. I am an employee with a brain and anything I say will not change things that I request to be changed.Thanks for nothing.
Sincerely irritated angry employee


desiree sinclair January 5, 2016 at 10:45 am



P Human. March 3, 2016 at 9:31 pm

What you want a call because someone almost hit you? Send me a check, I almost won the lottery.


Mary January 3, 2016 at 10:55 pm

My mother purchased at store #2535 the following stove on December 18, 2015, she purchased a black range 278032 blk5559bp 36″ gas range, in the amount of $1,087.62 on December 27, 2015, it was delivered at the time my mom decided that is not the one she wanted and they should take it back. They told her to use it and call the store if she still didn’t want to keep the stove. On January 2, 2016, my mother and son both went to Lowes to explain that she didn’t want the stove but another one that was there and would pay the $100 difference for the stove. She was informed that she would have to pay for the newer one in full and would only get the credit on the other stove once it was delivered. First and foremost my my mother is a senior on a fixed income how do they expect her to come up with another $1,000 for a another stove. Today they picked up the stove and the gentlemen who picked up question where the replacement stove was didn’t want to leave her without a stove. She explained the situation all he could do is shake his head. Now she is sitting without stove and we have to get credited the amount.


Chelsea Guhl January 1, 2016 at 12:47 pm

My hug and and I went to lowes after having measurements made for blinds through their contractor. That evening we recieved a call from Holly in blinds that we needed to come in and select the blinds we need. We showed up an hour and s half after reviewing the call. Holly was not their. We told another associate what blinds we wanted and she said she would pull the blinds and write down item numbers for an estimation. I came in the following morning to a very unwelcoming and unfriendly Holly who was complaining and just downright rude. She was so upset that I was asking about the order that she walked over to the flooring department and complained to that associate. I was astonished at the lack of costumer service I recieved from this associate. We are now considering canceling g the order.


Timothy Shealy December 31, 2015 at 12:39 pm

Greetings: On December 23, 2015 I purchased in Lexington, S.C. a Samsung Washing Machine and then on the Irmo store to purchase a matching dryer. On December 27, I installed the new washer. My wife commenced to wash clothes. When it got to the Rinse cycle, the machine wanted to “dance” out the door. Removed all wet clothing and tried a dry cycle. Again, it wanted to dance out the door. Something is wrong with the balancing system. I purchased an extended warranty on both units. I called Lowes, 1-888-775-6937 and reported the issue. The lady set up an appointment for December 30, 2015 from 1 to 5. She said that Golden In Home Services would be coming. I received an email from Lowes confirming the service c all. After waiting all afternoon, no one showed and still have seen anyone nor has anyone called. I made calls to Golden only to get recordings. I once again called Lowes and talked to Jessica this time,. Told her my problem. She promptly apologized for the inconvenience. She told me the next available time for service would be late next week around January 6 or 7. I told her that was unacceptable. I wish my defective unit to be picked up and also a new one replaced. She advised that someone would call me from the Lexington store. An hour later, Ashley from Lexington Lowes called me. She was apologetic after hearing what had happened. She scheduled a Saturday afternoon 1-4, January 2, 2016 for a new replacement unit and pick up defective. I’ve paid for warranty with NO SERVICE,. And still no one from Golden has even called to apologize for any inconvenience. Now we have been going to the local laundramats to do our washing. Someone needs to address this LOWES CUSTOMER SERVICE. Yes, I’m teed off. Thank you. Tim Shealy, Irmo, S.C. 29063 803-920-XXXX


Heidi Dugan January 6, 2016 at 7:54 pm

I am having the exact problem with a Samsung washer I purchased October 2012 with the 4 year warranty. We have had nothing but problems with this product including a water pump that was recalled and flooded our laundry room (which was replaced with zip ties instead of bolts). Now…..the d— thing won’t spin out the clothes; it gets to the spin cycle and keeps repeating itself and then banging like it is going to fall apart. Our water bill has doubled due to the ridiculous water needed to wash just one load of clothes. Three different service companies have made visits to our home and I’m sooo sick of it! It seems like nobody knows how to fix the thing and I’m out of patience and time. I want the washing machine replaced and they keep saying that it doesn’t fall into the criteria for a new one yet. DO NOT EVER BUY A SAMSUNG WASHER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Yes, I’m teed off also. Philipsburg, PA 16866

Heidi Dugan, RDH


Missy Latham January 18, 2016 at 1:04 pm

Our Samsung washer is completely broken after three years use. The repairman is recommending Lowes replace this washer. We still have not heard from Lowes. I seriously regret ever buying an appliance from them.


John February 29, 2016 at 10:02 am

Why would Lowe’s replace your washer? It’s 3 years old. Did you purchase a product replacement contract? Samsung made the crummy machine that broke, why are you not calling them? Why would you go to the store? So if my Chevrolet breaks after 3 years, I should expect General Motors to give me a new vehicle? What world are you living in? I am a Lowe’s shopper and would be happy if idiots like you would not be in the same store as me, go shop elsewhere, they will tell you the same thing!


Tony April 17, 2016 at 9:21 pm

Sir. You are a CAD! What a Douche Bag!

Karen Roche December 4, 2015 at 8:51 pm

I bought a refrigerator on Black Friday on Novrmbrr 27th said they would deliver the next day the guy from the appliance department called said the fridge was damaged would get one from the distribution center then on Monday they said they can’t get anything delivered from the distribution center because they are in the process of moving to a new store but they would look around for another fridge they called said they found one and delivered it Wefnesday the ice maker didn’t work so lowe’s sent a guy out to fix it and he said this fridge is damaged and the compressor is weak seems they delivered the damaged fridge we have been on the phone with Lowe’s since 1:30 today they said they would deliver us a new fridge it is now 8:48 pm and they still have not delivered the fridge they keep saying they are waiting on the truck to come back to the store to pick up and we are still waiting


Kenneth Teasley December 4, 2015 at 9:35 am

I have ordered carpet and vinyl for one of my rental homes. Lowe’s said they had to come and take measurement and will call within 24 hours.On Nov 30, 2015 two days I have not receive any calls so I call the store at camp creek in Atlanta Ga. On the 3 of Dec. I talk with the manager, he started he would call me back. No call back from no Lowe’s employment. Here it is Dec 4, 2015. No call. I just wanted to buy some flooring for my home. I feel as if Lowe’s don’t want to do business with me. Why I don’t knowu


Griffin Anthony Glaze December 3, 2015 at 11:21 am

Hi Lowes Corporate office this is Griffin Anthony Glaze I would like a Coupon for Remodeling Crawlspace?


mercedez ramirez November 18, 2015 at 5:48 pm

Well. All these complaints are nothing compared to how the female workers at lowes in the west side of El Pado texas are. Anytime a pretty girl or American girl or white girl gets in there line or asks for something they turn there face the other way or say they don’t know. And they flirt with ur man. They flirt with every man. If there going to act like prostitutes I think the lowest line of work is not where they need to be. And they she be on the street hooking for there money since there so many crazy. They can get more attention this way ugly or pretty. The girl worker at lowes even slapped my husbands ass thinking she was playing around with him
And then gave him her number on the receipt wright in front of me. Of course were on the Juarez border. So I guess this is what u people shall expect from this lowes. Beware of ur men from this Lowes ladies. Also the females there are very disrespectful and unique educated. There managers do not vouch for the customer no matter how any complaints u tell them
The male worker are always on the female employee there.


Jeff Gibbs November 18, 2015 at 5:14 pm

November 18, 2015
I bought a Whirlpool Model WRF990SLAM00 Refrigerator SN K32419284 In April 2014 from Lowes for $2051. On September 23rd, 2015 the refrigerator started making strange noises and subsequently the ice maker and the freezer stopped working. I called Whirlpool service line, purchased a extended warranty plan and they sent a technician from Schofield Appliance out to check the appliance on October 1 . The technician said I needed a new main control board. October 26th , I was told that the main control board required was no longer available and that the assurance dept. would return my fee. After an hour on the phone with the scheduling department, I was told that a part did exist. I was given the new part number and that I should recall the assurance dept. When I did, I was told that the new part really was not appropriate and there was nothing that could be done to repair the refrigerator and they would return the money I paid for the service contract. I recalled customer service and spoke with Shurow. She worked with the Service Department to identify the appropriate part and have it ordered. Whirlpool promised to return my money but I have not received it to date.
Also on October 26th, I contacted Lowes of Tifton and spoke with Levonia. She said I really should be working with Lowes Service Advantage and that she would contact them for me and call me back. I waited 24 hours and called her back. She was not available. (she did call back late on the 27th. . I had moved on by then.).
Meanwhile I called Lowes Service Advantage myself and talked with Julia. She had no record of a service request but did create one. She arranged for Schofield to make a service call on October 2nd. ( Lowes claims that October 2nd is the first contact, but that is incorrect. ) This was not necessary as Schofield already knew the problem and what parts to order. On October 30th Schofield called and said they were waiting on Lowes to approve the purchase as it exceeded their allowed limit. I Called Lowes Service Advantage again and was told there was no request for special permission to purchase the part. They did call Schofield and I was informed by Schofield that the part was ordered.
Schofield is hard to contact, so on November 9th, I called Lowes Service Advantage again and talked to Chris. She had no new information so I asked that she email me a copy of the service agreement. After 3 attempts she was able to attached the correct version to an email and send it to me. She offered to send a loaner freezer out, but at that time I said it would not be necessary.
On Sunday, November 15th the refrigerator stopped completely. I called Lowes Service Advantage at 8 am on November 16th. I initially talked with Kaleaha, But immediately asked to talk to a supervisor. I got Billy. He promised to check on the parts availability , saying it would take 3 to 5 days. I asked for a loaner refrigerator and was told none were available. . I tried to call Schofield 3 straight days but could not get anyone to answer. If I can’t reach them and they are not returning my calls, I don’t believe they are talking to Lowes Service Advantage either.
Not hearing anything, but being rightfully impatient, I called Lowes Service Advantage again on the afternoon of November 18th and spoke with Supervisor Christian. She told me she would have the specialist assigned to research the case contact me. I asked for the name and address of their agent for service in Georgia. She told me I could request that info in writing.
This has been going on since September 23rd. That’s 57 days or 11+ of 3 to 5 days of checking on things.
This is the worst case of Customer Service I have ever seen. I cannot get past the front line of Lowes Service Advantage and no one cares.
This is unfair and Lowes needs to do more.


Debbie wilson November 18, 2015 at 1:08 pm

Why if your a single older woman. With no tape measure on your hip or dressed in painters pants you get absolutely no help at all!?
This is my second home I bought. My first was 8 yr ago custom built by my gc. Brother but me doing leg work and picking myself what I wanted for my home. After weeks of being ignored. I start bringing my blueprints with me and told them they were incrimadading! Why I chose lowes again for my second home improvements I’ll never know! Install is the worst! Bought Samsung washer and dryer fans lights and have a 15 percent off entire purchase. Cashier looks and inspects it while 4 people r behind me and she says WHY THIS IS A HOME DEPOT COUPON MAM. Little did I know until a week later I was at hd and they told me lowes should of honored their coupon as they usually do as the same Home Depot honors theirs! Don’t think I’ll be getting a refund though. But I will call and tell them come back and get the w.d. That was not installed correctly and had to call plumber !


C.Small November 15, 2015 at 12:08 pm

On September 26, 2015 my wife and I visited the Lowes 2nd Ave Brooklyn, NY store to investigate the possibility of remodeling our 60 square foot bathroom before the Thanksgiving holiday. We met with Christine Sodden who claimed that she is the entity in charge of the Project Specialist Interior (PSI) unit at that branch and that she would be our project coordinator. We paid $91.00 to have Christine and a contractor to visit our home, discuss our needs and take detailed measurement in order to complete a scope of work and job quote. The following weekend both Christine and the contractor Michael met at our home where we discussed design ideas and timeline. A few days past, we had not heard from Christine and happen to run into her in a supermarket where she stated that she would call us the following day and that she has a good quote we would like from the contractor. The next day I went into the store and met with Christine and her assistant Nasally where Christine quoted me a price of $17,000.00. Not having purchased any materials yet, I asked if that was all labor, she said yes. I told her that $17,000.00 was too high, way more than I expected, that I have a child in college and am not looking to spend that kind of money, labor only especially. She asked what I was expecting, I stated in the neighborhood of $10-12,000.00, especially considering the size of the bathroom. Christine stated that she would speak with the contractor to see if they could come back with a better number. Within a week time span she contacted me with quotes of $15,108, then $11,900.00 which I accepted. My wife and I went into the store and wound up signing a contract for $12,352.64 for forgotten plumbing work. We then walked with Christine to show her the vanity we selected and pick out other items like toilet, sink and countertop. Christine left us with Irshad who ordered the vanity in a color referred to as Kona (espresso), a sink and toilet. We then returned to Christine, to select a countertop for vanity and finalize the executed contract and purchases with an 84 months financed payment plan. In the mean time I purchased $6,000.00 in materials, the following weeks working with Lowe’s were complete disasters from vanity cabinetry being ordered the wrong color, other scope items with lead time not ordered, work commencement dates never confirmed, a host of unreturned phone messages, a coordinator gone MIA and who maintains an arsenal of ” I didn’t know” excuses when ever asked why or how come something is completely screw-up. Lastly, after Christine the coordinator going MIA, unanswered messages, visiting the store speaking with Install Department personnel, the Install Department manager Javier, approximately one month after signing the contract at $12,352.64, I finally contacted Christine to confirm a start date if possible for a completion of work before the Thanksgiving holiday, I’m told that she forgot to include demolition removal cost in the amount of $4,700.00… I exploded; again she doesn’t know what happened. I call the install manager Javier and setup a meeting to discuss this new issue on top of all the other issues previously discussed with him that remain unsolved. At that meeting I show Javier the scope of work, my executed contract, the original contract amount, the date in which this agreement was formed and review the incompetent incidents and unprofessional services I am receiving. In addition, Lowes has the nerve to commence billing me for service and materials I have yet to receive. Javier copied my contract documents and informed me that he would have the install manager Kimberly meet with Christine, then contact me to set up a meeting. At that meeting, Christine was late more than a half hour late; I ask to review the quote I was told Christine had prepared for the meet. The document was a revised scope of work dated November 12, 2015, with ten additional added items, that not only conflicted with the original scope of work pursuant to the signed contract, but within the body of the revised document and totaling $15,625.52, smh… When Christine finally arrived, the meeting was a complete waste of time, full of “I don’t knows” a review of new conflicting issues due to the revised scope of work and an apology by Kimberly the install manager, who stated that they needed time to review Christine’s revise scope items and cost. She also stated that she would take the issue up with another manager slated to return from vacation. My wife and my time and efforts have been completed wasted; we have requested a new coordinator, that did not happen and we are continuously subject to the same incompetence, we feel intellectually insulted and unprofessionally treated for more than one month. The amazing part of our Lowes home improvement experience is that, in-store management recognizes the incompetence and continues to subject my wife and to it. I am now pleading to a higher authority with higher intelligence??? Before taking matters outside of Loews..


Debbie wilson November 18, 2015 at 12:52 pm

Do I ever have sympathy for you! I just bout a house and purchased. Washer and dryer and install . Had my new home owner coupon of 15 percent off and cashier says after inspecting it for 5 min that it was a Home Depot coupon making me feel like a idiot.
Later that week at Home Depot they told me they honor lowes coupon and lowes honors theirs.
Anyway. The installers hook up washer and dryer scratching floors and new painted walls . Hooks up hoses and says water is spraying out of spicket when he put hose on. Nothing he could do and I need to call plumber! Plumber came and said it was just a loose packing nut from where lowes tighten hose to hard. Plumber says he should of known it was lowes cause they don’t know what they r doing! That cost me another hundred.
And btw why would “two expert lowes installers come deliver in a budget rental truck


MA November 12, 2015 at 7:46 am

My oven will not hold temp. I called for service. They set up a time for yesterday and they did not show. They did not call to tell me that they were not coming or when they could reschedule. I called and was informed that they could not come until Nov 23. That is 2 weeks away and I will be without an oven.
If they can or cannot fix it on the 23 I will be without an oven on Thanksgiving
The service for Lowe’s stinks.
I will probably never buy an appliance from them again.
I have registered a complaint everyplace I know to.
I have the extended warranty so?


Debbie wilson November 18, 2015 at 12:54 pm

Same boat as you!
So glad I didn’t buy my floors there!
I hate stupid people. And lazy people cutting corners. And liars who never own up


Tony lynch November 10, 2015 at 9:33 pm

Got new shingles at Lowes in forest city they leak no help Reid Mckenzie or Clarissa


Robert Stamos November 9, 2015 at 4:48 pm

I asked for black paint and they gave me white. If that’s not racist I don’t know what is………………………………………


Debbie wilson November 18, 2015 at 12:55 pm

Lol no that’s pure stupidity


angela shell November 6, 2015 at 7:12 am

You guys just fired me on sunday didnt care about my family or me I work at lowes portland maine at portland store it sarted with marry at scarobrough store she didnt like me at all I tryed to move up at lowes but u have to in a circle I didnt fit I been in management 15 year it didnt matter so transfer to portland store at first dana was very nice they let alot of things go u get what I mean they made it look like they were going to make me a manager it was a lie after that they started to harassme telling me that I was harassing customers that was a lie a couple of incidents happen I was involved of a blame me my husband call me on my cell phone I picked it up and I got fired I told them he’s handicapped he tried to call the store and then never picked up or gave me the phone call what is supposed to do tell me and then an incident happened with the customer and it wasn’t even about me and they fired me they said that you guys said let me go I gave you 9 years of my life and then you fire me and you don’t even care the reason why lowes has bad customer service is it because it starts at the top no one cares we should be the ones that inspire our managers and do good jobs I tried every day I did everything you want me to do and you fire me and treat me like I don’t exist close to me filled me you didn’t even ask me you didn’t even hear me to interview me and see what really happens you didn’t even care about me everything they did to me was a lie but who will believe me we have a charge fighting with the store manager and the SMS and the managers who has the regular employees back you guys don’t have the regular employees back what makes a great company good employees I can’t help that married from Scarborough Maine hates me I can’t help the Dana didn’t like me I can’t help that Teresa didn’t like me I can’t help it in the store manager didn’t like me I can’t help that Gretchen didn’t like me just because I was smart and I was capable of doing the job and it felt threatened because I can do their job I’ve been a store manager for 6 years you have no idea how many people be on the phone play around hug kiss horse around eight foot 8 foot on the floor lie steal it all inside your store think about it that’s for has one great worker his name is Chapman and shopping and see and be a fly on the wall here see all the stuff they do when he’s not around they choose sides if you’re not part of the circle you will get fired look what happened to me Teresa don’t do nothing during the fitting room talking to Gretchen about everybody and gossiping the lies Lowes will never be better than Home Depot and Lowes fix its management thank you for destroying my life I will let everybody know the hollows really is and never to work there have a blessed day


Cole November 5, 2015 at 7:56 pm

today November 4 I went to the Lowes located in columbus ga. Overall it was no where close to a good experience. It all started this morning when I called to see if they had plenty of the item I wanted. I needed over 100 concrete landscaping blocks. It took me 3 times calling for someone to finally answere. When someone answered they put me on hold to go find someone to help me. After 5 minutes a man in gardening finally answered. I told him what and how many I needed to make sure they had enough before I drove out there since its a 45 min drive and even provided him a item # that my wife had gotten me yesterday. He was very rude and kept interrupting me as I was trying to explain it all. His answere was yea we might have 100. So I asked if there was anyway he could look up or call the opelika lowes incase I needed some more and his response was ” no I don’t have a computer around me and don’t have time to get to one you’ll have to call yourself. ” I was shocked by this response. When I got off work I drove up there to get the blocks. When I got to the garden section there was 2 male employees siting there talking to each other. I grabbed a cart and carried on to the blocks. I sat there and loaded up 120 3.5x 8.2 blocks that weight roughly 6 or so pounds each as they sat over there watching me continuing with there conversation. After loading all up by myself I tried pulling it to the register but because there was a slope in the section I couldn’t pull it. I then walked past them to get a different type of cart and transferred all 120 by myself yet again as they watched. NOT the first time was I asked ” do you need help with this”. I then pulled the cart to the register “walking right past one of the employees that I was talking about”, paid and made my way to my truck. I transferred all 120 blocks onto the back of my truck. My truck has a 6″ lift kit and big tires so I had to load 20 then climb up in the back move them and climb back down over and over. I did all this by myself while watching the employee carry a few hanging baskets to car for a attractive female. Which didn’t suprise me at all. I’m not usually one to complain about stuff but this whole experience was rediclous. NOT one time through all this was I asked can I help you, do you need assistance or anything. I spent $178 and didn’t even get a simple how are you doing today. I don’t really expect anything to come out of all this but figured yall should know


allen nolan November 5, 2015 at 7:42 pm

Customer service at store number 1842 is terrible. We called the store to check on microwave we bought and first was hung up on. We called back and was transferred to areas that did not have anything to do with microwaves. We then ask for manager and they never came to phone, we then hung up from local store and called corporate, lowe’s. Very disapointed in your service
A customer in Jacksonville florida


Eric Herrman November 2, 2015 at 5:05 pm

Horrible lowes experience. Seems they can’t cut my shelves as they feel I’m a manufacturer instead of a homeowner!! Absolutely refused !! I showed them pictures where they go and the unites they go in but even Abe the manager at store 2583 claims I’m manufacturing ?? I’m there in a little RAV4 car but he says this is his policy !! Just bought this home in Palm desert Ca. so I go to Home Depot 1/2 mile away and the cut everything I want and I’m done !! Do it yourself store !! What crap and discourteous service !! I would think it a one off but after talking to management I’m sure it isn’t !! If I don’t get a call back on this in three days I will spread it as far and wide as it can go !! I’m retired and don’t need to be treated this way !!


Disgusted October 26, 2015 at 1:34 pm

Me an my boyfriend walked into lowes like we did all the time to pick up things for work and home but this summer day we walk in looking for things to paint with an paint plus a few mis things when I NOW MIND U I AM BLACK AND MY BOYFRIEND IS WHITE!! Walked up to the paint center and ask the man sitting there for a grey paint he with a snotty attitude tells me to go pick a grey so I did and I go back to the same man who then acts like he can’t see me hear me nothing he keeps typing away on his screen and walks around the counter to go ask a older white man who had not ask for help AT ALL if he needed help all while I’m standing there he never said one word to me he kept helping the old white man an so I picked up my phone an started to record him I know he saw me but he didn’t care he went to find something for the old guy behind the counter where he just ran all into me I say that cause there was connection he ran into an over me to help the white guy and not one time did he say one word to me an later find out that he is a manager there he can say what he wants and lowes can try to act like this is not a problem like I can read they do but I have it on record and I said something to a couple people that worked there but all they can say was sorry so i can’t say lowes will ever get my money again nothing that they can say can change the fact that I was humiliated an mis treated that day I got made to feel like I was below the white man that didn’t need help then a lil mixed girl try to sell me the paint but f that why I gotta be second an wait till the little mixed girl got done doing what she was doing cause the MANAGER has a thing with blacks who is doing nothing till he saw a way away from me not to mention the lack of respect he had for me when he ran over me and didn’t say a word to help a white man BUT I GUESS THATS HOW LOWES TREATS ITS BLACK CUSTOMERS CAUSE IF HE FELT THAT COMFORTABLE BEING BLATANTLY RACSIST IN THE OPEN I HATE TO SEE HOW THEY TREAT THERE BLACK EMPLOEES


benny October 16, 2015 at 8:55 am

recently had the most disturbing encounter at your Bethlehem, Pa Lowes while dealing with Kieth in the lawn and garden department. He was unable to meet my needs and help me so I had requested another manager but was told by Kieth that Bobby was tied up with more important matters and unavailable to help customers. He then continued with bad mouthing Mr. Eberhardt in a lousy attempt to make himself look more important. If employees talking poorly about other employees is your standard practice and a way of not taking care of customers, then I want no further business with Lowes. I will go elsewhere from now on to avoid dealing with unprofessional people like keith.


Jonathan Gates October 15, 2015 at 10:16 pm

Looking for a hero. Please forward this plea of help to whoever U can.Work for Lowe’s 2409. Got hurt at work and because of Sedgwick playing games my 7 yr old daughter, wife and I R close to being homeless. I started for Lowe’s over a year ago and quickly was promoted to full time. Please be our hero or resend this message. Anything at this point will help.
Thank U.
Jonathan Gates


John Langley October 13, 2015 at 7:53 pm

I am in the process of doing a total remodel for American Home Design and Construction Co LLC.

I have always enjoyed shopping a Lowe’s because it is always clean, and I get asked often if I need any help. However, on two occasions I wanted to go through the pro-desk, and tried to do so at your store in Shawnee, Ok. But after waiting at the desk to place a large order I found myself in the midst of a strange circumstance. There were three people behind the counter, but never once did we get acknowledged. So out of frustration we left and I told my partner I would just go to a store that wanted my business. So I went to the I-40 and Shields location this morning and gave the gentleman the order and ask him to figure it up and call me with the amount because I had to get to the job site. This evening after receiving no calls from the store, I went by on my way home and another gentleman behind the desk looked for the order information and finally found it but without any information available. I am not so sure the order was even processed like I asked him to. So I spoke with the manager and he did apologize for the inconveince but he really did not seem to be interested in my business. So I asked him point blank and looked him right in the eye. “Do you want my business or do I need to go the Home Depot now?” Actually he looked rather passive and really did not seem to care one way or the other. I left the large order with him and ask him if he would get me the information I have requested. Mainly, do you have the materials, and a what price are you willing to sell me the materials.

I am 65 years old, I worked 40 years in retail sales, I know how difficult it is to get and maintain good paying customers. I also know that if I ever treated a paying customer the way I have been treated thus far at the pro desk, they would have taken their business elsewhere.

I am writing you this message in hope your regional managers will take to heart what I am saying. Customer Service Is The Only Thing You Are Selling!

I can buy every 2×4 2×6 2×8 2×10 sheet rock insulation, garage doors and a host of other items needed to compete this $50,000.00 remodel, So I will find out tomorrow if my business is really indeed wanted a Lowe’s. All I am asking for is some information as to what it is going to cost me. Oh I almost forgot, I will also need 41 sq’s of shingles, roofing felt, and other items needed for a new roof, appliances, granite, 1600 sq ft of siding, and the list goes on.

John Langley
American Home Design & Construction

If you want to call me check at the Pro Counter at your Okc Shield’s location. He has my number. If not you can email me at sel***@aol.com


Leave a Comment

Want to make sure Lowe's sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: