Lowes Corporate Office

Lowe's Corporate Office Address

Lowe's Companies, Inc.
1000 Lowe Blvd
Mooresville, NC 28117

Contact Lowe's

Phone Number: (704) 758-1000
Fax Number: (704) 758-4766
Website: http://www.lowes.com
Email: Email Lowe's

Executives

CEO: Robert A. Niblock
CFO: Robert F. Hull Jr.
COO: Rick D. Damron

Lowe's History

Lowe’s was originally founded in 1921 by Lucious Lowe in the form of Lowe’s North Wilkesboro Hardware in Wilkesboro, NC.  Lucious died in 1940 and the business was inherited by his daugher, Ruth.  Ruth sold the business to her brother Jim the same year.  Jim and Ruth’s husband, Carl Buchan, became partners in the venture after serving in World War II (1943).  Under Carl’s leadership, the store prospered.

A second location was opened in Sparta, NC in 1949.  Carl and Jim never saw eye-to-eye on many things and made a split in 1952.  Carl became the sole owner of Lowe’s.

Under Carl, the business expanded rapidly, opening 3 additional stores in Asheville, Charlotte and Durham in 1955.  The company continued to expand during the rest of the 1950′s.

Carl died in 1960.  His 5 man executive team decided to take Lowe’s public in 1961.  By 1962, there were 21 locations.

Lowe’s continued to expand and today has over 1700 stores in the US and is also expanding into Canada, Mexico and Australia.

Lowe’s is currently the second largest hardware retailer in the US behind Home Depot.  Their corporate office is located in Mooresville, NC.

{ 245 comments… read them below or add one }

Debra Hammond April 22, 2015 at 3:34 pm

In July of 2013 we purchased a GE laundry center ( stacked washer and dryer). We also purchase the Lowe’s warranty to cover the appliance. In March 2015 ( 20 months) the washer broke. We contacted Lowe’s who contacted one of there contractors to come and look at the machine. The appliance repairman came on on April 3rd. He indicated that it was a major repair involving a bearing in the transmission and that the repair could not be done in my home it would have to be taken to the repair center. He indicated he would notify Lowe’s warranty people and we would have to wait for them to decide if it would be worth fixing or if they would just refund the purchase price. On 4/7 the warranty people advised that they felt they wanted to repair the machine. Keep in mind we paid 1196.00 for the combination and they had decided to pay 753.00 to repair the washing machine. Not to mention the laundry cost I will be submitting for reimbursement. They say they will be forwarding an email to the repair center to go ahead with the repair. I contacted them that evening and was told we had to give them the opportunity to try and repair it. When I asked to speak to the supervisor I was told this was the decision and that they couldn’t come to the phone. According to the repair center they did not receive the email for a week however Lowe’s denies this. We did not receive any phone call on the status of this decision from either of them. On 4/14 we contacted the repair center who has advised us that there is a part on back order indefinitely. We contact the warranty company who then advise us that they still feel the cost is worth fixing this machine. I protest the logic of this decision and asked how long do you expect us to wait for a washing machine??? They then tell us that they will put out a national search for this part and at the same time put in a request for approval to buy out the washer. This can take up to 5 days but we could hear as early as 3 days. I contacted the warranty dept on Fri 4/17 to determine the status once again I had to explain the entire story. I was told that they need to speak to GE not sure why. I was told I called too soon that Tues didn’t count and then was put through to a supervisor by the name of kristen. Kristen could not have been ruder if she tried. She informed me that she made the decision to deny the buy out and we would have to wait until they found the part. She indicated that she would begin the search for the part as soon as we hung up. Hum I thought you started this search 3 days ago????? I than ask to speak to her manager and was rudely told that the managers do not take phone calls that she was the highest level I could speak to . She was the final decision. She would let us know if they found the part. I then called Lowe’s corporate to file a complaint the gentlemen taking the information was very kind and assured me I would receive a phone call within 24 hours from a manager. I waited til Tues. 4/21 no call. I called corporate again once again explaining the entire situation to yet another customer care person who said let me get you a supervisor explain it all over again to Pam who said she would expedite the search to the next level to determine if this part was still on a national back order while submitting it again for a buyout. I would receive a phone call by 5PM est if not call them back. Well you guessed it no call. I call them again and again no one knew what was going on and repeated the entire story and once again was told let me conference in a supervisor and then the phone goes DEAD…UGh. Called back got another CSR who couldn’t look up anything because their site was down. So I called again 4/22 spoke to another CSR who first thought they found the part and then wasn’t sure and then couldn’t really tell so let me get you a supervisor Her name is Robin who indicates that they thought they had the part but on further reflection decided to call the appliance repair center (remember them) who advised her that it is still on indefinite back order. Now we are back to submitting it for buy out approval. This could take up to another 5 days but probably not. It has to go to upper management and NO I cannot speak to upper management because they don’t take calls. In the meantime they have expended more money in salaries just to blow smoke in our faces than it would cost to just refund my money. I have never been so disgusted, disappointed, angry in my life. We have been loyal customers of Lowe’s and have spend a significant amount of money in their store. We have bought everything from flowers to lawn trackers. Washers, dryers, stoves, dishwashers etc I really feel we deserve better than this. I will not be going to Lowe’s for a light bulb and I planned on making sure everyone that can hear me how I feel.

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Diane Rinaldi April 21, 2015 at 1:55 pm

I bought a frigidaire refrigerator at Lowes during the Labor Day weekend sale. I also purchased an ice maker with the extended three year warranty protection service plan. Since it’s arrival to my house, this ice maker has not worked. It freezes up and a nice block cascades down the back of my refrigerator . I then have to defrost it and use many towels to catch all of the water. I have had the repairman twice to my house. Two weeks after the second time, the ice maker froze up. I shut it off and have not used it since November. What a pain !!!! Why can’t I just have a new one…. I talked to Billy, supposedly a supervisor who was of NO help whatsoever !!!! This is the worst appliance I have ever bought !!!! Dealing with Billy was a failure. Lowes needs to get new personnel ….now I have to call the repair dept two more times just to get my new ice maker .

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Casey Parent April 17, 2015 at 10:17 pm

I was so excited to go to Lowes in Scarborough, ME today to pick up my refrigerator, only to leave very disappointed and frustrated. I had purchased the fridge Monday and had taken photos of it before I left. Today we loaded it, only to notice it had been gouged all over the lower freezer door. The fridge was a repair markdown that originally had no visible scratches when we purchased it and left it on hold for pick up. When we talked to the manager Darren, who checked it out and tried to tell us it was a dent/scratch discount. After showing him the photos we had taken, he said he could take money off. We asked about how much it would be today replace the door. He told us a new door would run us about $100 dollars. We decided to check thankfully and his estimate was way off. We called the manufacturer and it was $253 for the door+shipping+ labor to put it on… so now we’re looking an expensive fix. One that shouldn’t have been needed in the first place. We tried to see if they could meet us in the middle and he said he’d have to check because he didn’t want to lose his job. He came out several minutes later wrote down his cost break down on the back of our receipt and said he couldn’t do anything. Looking back the entire things is frustrating. When we talked the original sale person we were told it had the original warranty. When we went to pay they said no and talked us into the extended warranty costing another $100. Then I come to find it out it hasn’t been left in a safe place and is now damaged. Now because it was a repair, there wasn’t a comparable one at the price we paid. So we leave empty handed. I didn’t think my request was unrealistic and I even said I would take the discount in store credit. Ultimately the great service on the fridge would have lead to purchasing the rest of the appliances to match from Lowes and other items as we construct a new house… we will now do our business elsewhere. I’ve never been left so disappointed in a situation.

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V Williams April 16, 2015 at 1:30 pm

I have a complaint about false advertisement for your Black Friday Spring sale. You advertise the Troy Build Self Propelled Lawn Mower as being $329. This is the regular price, not a sale item yet you have it listed as part of your sale. This is misleading and false advertisement. I would like to have a response on this matter please.

Thanks

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Margaret Taylor April 14, 2015 at 7:33 pm

This is a complaint. On 04/01/15 we went online to order a refrigerator, washer and gas dryer. The online order system stated that the Ocala store on 7575 SW 90th St had the refrig and washer but not the dryer. The dryer was available through the store at 3535 SW 36th St. I placed an order for the 3 appliances and two accessory items. The order was paid for by an American Express card and this caused an authorization hold apparently because the delivery address was not our home address on file. So I contacted your customer service operator who straightened the problem out and we were told the order was processed. Later we received a phone call from a lady at the 7575 SW 90th store who stated that she had seen the order and noticed that it was in two parts with some items coming from her store and others from the 3535 SW 36th store. She stated that she was combining the orders and that everything would be delivered from her store at 7575 SW 90th St on 4/14 as requested. We mentioned to her that per the online order the dryer was not available from her store but she stated that it would be available and she would take care of the order – “don’t worry everything will be delivered on the 14th”. The 14th comes but we didn’t receive any call the night before or even by 10am the next morning giving us a delivery window. We called the store and are told the dryer is on back order and they will have to call D.C. to get an expected date. I call Lowe’s 800 customer service number to complain and am told the order shows in the system as everything will be delivered on the 14th. We call the Lowe’s store back and are told that there NOTHING will be delivered on the 14th – they have none of the appliances we ordered and MAYBE they can deliver something on the 21st. To say that we were aghast would be an understatement. I call 800 customer service again explain the circumstances and am met with “we cannot help you”. To add insult to injury I am given a lecture by the rep who takes offense to my use of the word FUCKED UP to describe Lowe’s handling of our order. Let me add that I am a retired Senior Disputes Representative who handled both VISA and MasterCard disputes for PSCU (card processor) and I am well used to abuse from clients – my “so-called” lack of manners was mild indeed and I felt it was especially insulting to have the Lowe’s rep focus more time on that than on the mess that Lowe’s made of the order – which by the way was #75067 (I think there was actually a second number to cover the balance of the order but I do not know what that # is because Lowe’s never emailed us a detailed invoice.) So we cancelled the $4600 order and have purchased from one of your competitors who has guaranteed us delivery on Sat. the 18th and I may add at a lower price. Lowe’s has seriously inconvenienced us – we will be without appliances for several days and it will be Monday before the refrigerator is operational. As a consequence we will be extremely vocal in our criticism of the Lowe’s organization and Lowe’s will NEVER get even $1 of our business. You need to take a serious look at your online ordering system and at the connection of that system to your local stores.

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Dawn Miles April 11, 2015 at 12:13 pm

I just bought a carpet from Lowes and in the store the small carpet sample was med grey. So we ordered it. And as it was being installed I said to the man that is not grey, it was a weird bluish green and he said yeah that’s what it looked like to him. He check the name of it and the name was correct put in my house the color was completely different than in the store. So I contacted Lowes that day and told them. The lady came out the next day and agree the color was complete different in different light. No I see I should have took the sample home but I’ve never had a problem before. So her boss calls me and says there is nothing Lowes can do which I can in part understand. But my complain is the guarantee says, ” If there is any problem at all, or if you are not satisfied for any reason, Lowes will make I right, guaranteed.” Well that is a completely false statement.

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Russell Griffith March 30, 2015 at 10:04 pm

Today my wife, granddaughter and I visited the Lowes at 10156 E 71st street in Tulsa and everything was fine until we proceeded to the check out line. We had a sales lady by the name of Melinda who made it blatently obvious she did not prefer to be at this workplace. As soon as we began to check out this woman seemed very aggitated. She had difficulty ringing up our few items (17 to be exact) and immediately started to roll her eyes as we tryed to help her and reassure her it was okay, such as we were in no hurry. Melinda, her name tag stated, as previously mentioned, then proceeded to sigh and shrug her shoulders, and still, rolled her eyes. We had 13 flowers, thus being the items she had difficulty ringing up, so I suggested we pull the cart around, for her advantage, and she got upset that she had to bend down to scan our items, stating in a very rude manner, “These don’t have any special prices or anything on them do they?” when I simply responded, “no”, she replied with a scowl and, “Good.”. I am a disabled veteren, and have been a very loyal customer of Lowes since 11/96, building multiple houses, apartment complexes, remodels, and other numerous jobs I have had over the past 19 years. I have been satisfied with the services Lowes has provided me, except for today. I was very disgruntled with the lack of service, and ill-mannered woman we were bombarded with.

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Wilma Perdue March 28, 2015 at 11:16 pm

March 14 2015 I purchase a whole kitchen of unfinished oak cabient .The sales that help me all he could talk about all his award he won .we wait 45 minute to him help us after put my order in he said he would put down that he deliver on 18 to cover his butt.when we got up leave he said her my card call need anything I won,t answer but I call back .He also took my name phone and man with me help me on my house gave him all number of each cabient.Monday 16 he call man working on my house said he order 10 instead of 2cabient which was $400.00mistake did not call me I sign bill. Did not get cabient until March 25still did not get all them they came again on 27 still did not get all them. Evertime call put me off more day .The first day we order they had all in store .I open charge card with Lowes to paid for them got my bill before got my cabient. Talk with store manger he act like this man didn,t make mistake he couldn,t even find anything that I even bought anything had find it from my credit card I open. This was very bad service I paid 85.00to get deliver I should get my money back . This in Hendersonville Tenn sale man Joe Weber. I will not ever buy anything else in this store thin person DOES NOT NEED ANY WARD .I am not paying my bill until this is took care of..

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John Tenorio March 20, 2015 at 2:58 pm

Hello
I have a complaint about a refrigerator that I had delivered .

Originally the refrigerator arrived on time and the delivery people picked up my old refrigerator and dropped off a new one .after bringing the new one in they plugged it in and it had no power ,we checked circuits and different plugs and it did not work .
my original frig had a ice maker they un hooked it and took it out so when this did not work they brought my old frige back in and told me the manager would call me ASAP and arrange a new delivery .
Finally after waiting all day I called and tracked them down and they told me they would deliver another on Saturday ,this was a Tuesday .

so on Saturday I made sure I was going to be home and waited they said it would be between 8-12 and finally at 2 pm I called and the person I reached said oh that was his fault they forgot . he then told me they would deliver another on the following Tuesday .
well on Monday I just happened to be home and they called and told me they were almost to my house .so I stayed home and they finally showed up again and delivered it .if they would of stuck to the original plan I would of not had to cancel my plans .
I decided I was not happy with this and complained on a facebook blog that Lowes had .someone called and chewed me out telling me I got my refrigerator what was my problem .so I went to lowes site and complained .I got a E mail telling me I would hear from them in 24 hours finally here days later a manager called me and again all he did was tell me . I received my refrigerator why was I complaining .
I am handicapped and am a below the Knee amputee . this refrigerator was being paid by Black hills energy . if lowes does not want to deal with this they should pass it on to another company that deserves the business. not be rude to the people that receive the appliances.

I called the customer service center and they told me I could not talk to a district manager that I had to deal with the store .

the store manager called me and he was a little nicer but still told me he could do nothing for me .

I feel this is totally unacceptable and feel like Lowes needs to compensate me with something more than come in and I will get you a good deal the Manager make me believe it was all about him making a profit .and no customer service .
yes I do feel this is discrimination and unacceptable

this purchase was at the North side Pueblo Colorado store

John Tenorio 719-696-****

I feel the BBB and PFLAG and the Disabilities center needs to be my next step . they have told me to make one more complaint before we go farther

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Tawnna Garner March 17, 2015 at 7:21 pm

I purchased a LG side by side 11-21-14 and the freezer light inside never work or the ice maker call the service number authorize appliance came out order parts return 2wks. Later for the repair and it still didn’t work. Call them back tech. Came out look at tried a second time and didn’t work so the tech decided nothing else they can do but for me to call Lowes I did set appointment up there tech came out didn’t get anything to work he order parts also came back out a second time freezer light did work this time after installing parts but still no ice maker. Remind you I have taken off work 5x already without pay. Tech orders another ice maker for frig. Installed it yesterday ask to give it 12hrs. To make ice it is now 16 hrs. Still no ice at all so I have ask for a refund several times everyone wants to still send a technican by again. But it’s not gone happen that way at all I want a refund to go somewhere else to purchase a refrigerator this is very bad service, no customer service at all. Something needs to be done or I will seek other advice reminding Lowes it is 90 days past and refrigerator still not functioning completely.

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tom mcguire March 16, 2015 at 12:17 pm

I am confused….I have a county veterans I.D. showing that I served this country during the Vietnam War. I have used this card many times at Lowes in my area . I also have a small bungalow in a shore town in point pleasant nj and have used this card on purchases in toms river store.I am not a disabled vet and did received the discount upon check out. Recently I was advised that by the cashier we no longer accept my vets I’d. Of course this was only at the toms river store…I do receive the discount at other Lowes with no problem….My question is…Are the Lowes stores independently owned?? Why would it be accepted at some Lowes and not others??Something is not right….Be careful vets..Someone is playing games with veterans…Sad that Lowes could stoop so low in this level..
Tom jt***@aol.com I would like to hear your experience.. Maybe boycott by all veterans would speak louder…

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Antoinette Cristini-Malone March 14, 2015 at 9:50 am

I submitted my application to work part-time for a store location. My husband also applied for a position at the same location. He received an interview and asked if my application was being considered. The response was that family members cannot work within the Lowes Corporation. I would like to know if that is a Company Policy or if it is a store to store consideration. Please advise.

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Jeff March 23, 2015 at 5:01 pm

I’m a new employee and just finished my orientation. More training ahead, but what I learned is that they LOVE family members or friends to come on board. You may not get matching shifts, but the management here conveys a strong appreciation for family values.

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Lee Tomlinson March 12, 2015 at 12:19 am

Bought Whirlpool a Refrigerator on 6 Feb 2015. By 20 Feb a refrigerator had been delivered 3 times. First returned due to large scratch on door. Second returned due to ice/water dispenser area not painted. On 3 Mar 2015, my ice maker broke. Although I spoke with my local store and made arrangements for a 4th delivery, I decided that a quick “I’m sorry so now when can we deliver the next one?” was no longer going to cut it. I contacted customer care and they told me they’d forward my complaint to the store manager but give her one business day to respond, that was a Fri afternoon so on Tuesday afternoon and I still hadn’t heard anything I contacted customer care again. I requested to move my complaint up the chain. Customer care told me to give this person at least a business day. That business day has come and gone. I have no intention on dropping this. Getting someone to care shouldn’t be this difficult. I mean, they did care to get my money.

I canceled the 4th delivery with customer care. I told them I didn’t know the time since they hadn’t given me one. I said they won’t unless I call delivery. At 825 am on the day of delivery I received a message they were on their way. At 0840, they left a message telling me they were at my house. I wasn’t though.

This is just one problem. I tried to buy the refrigerator online but since my new Lowe’s credit card didn’t cover they entire price and I’d have to divide it between two cards after 1 1/2 hrs on the phone I finally was told I would have to go to the store.

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Alicia Lanfair March 11, 2015 at 9:15 pm

To whom it may concern!
I am a co-owner of the Watertown Gazettee in Watertown Tn and we would very much like to talk to your marketing director about the hopes of your company advertising with our paper. Please feel free to contact the editor Jimmy Foster at e****@watertowngazettee.com or by phone at (615) 237-****.
Thank you for your time.
Alicia Lanfair

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Jerry Jacobs February 25, 2015 at 11:53 am

On 10/11/14 I contracted with Lowe’s in Jackson, Tennessee on Vann drive for a patio door installed. A month later it arrived and was installed incorrectly and another piece had to be ordered which required another long wait. I contacted BBB about the poor service and Lowe’s ordered another door, which was not needed. Other problems surfaced and after the right installer worked on it, the job was completed this month. Four months after they took my money! Management at the store said they would adjust the cost for my troubles. I had to make at least a dozen trips to the house (rental house) and my renter became disgruntled about the cold floor around the door (50 Degrees at the door and 60 degrees two feet from it with a draft at the bottom of the door. The compensation amounted to about half the cost of installation. Needless to say I am sorely disappointed with the installation of the door and the run-around from Lowe’s. In the past I have bought a house full of Pella windows, two refrigerators, one freezer, several truck loads of nursery items, tile for a bathroom shower, two new roofs for my house, two garage door openings two, hot water heaters, and many other miscellaneous items. I consider it an insult to be offered a 20% discount for my troubles. I do not feel like I am appreciated by Lowe’s anymore. Thank you for making it possible for me to air my griefs.

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Justin Lawson February 23, 2015 at 8:22 pm

Do your research when buying appliances….Lowes is 233% higher than Home Depot on installation for refrigerator, dishwasher, gas stove, over range microwave.

Installation prices:

Refrigerator
Lowes – no charge
Home Depot – no charge

Gas Range
Lowes – $145.00
Home Depot – $19.99

Microwave
Lowes – $125.00
Home Depot – $79.00

Dishwasher
Lowes – $144.00
Home Depot – $79.00

Total
Lowes $414.00
Home Depot – $177.99

Choose wisely…..

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Jeff March 23, 2015 at 5:05 pm

Just a heads-up…Lowe’s has a price match policy that will enable you to do ALL your shopping in one place. In addition, if using the Lowe’s credit card, you get an additional 5% off every time you shop.

Here’s the corporate website where you get more details–

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