Lowe’s was originally founded in 1921 by Lucious Lowe in the form of Lowe’s North Wilkesboro Hardware in Wilkesboro, North Carolina. Lucious died in 1940 and the business was inherited by his daughter Ruth. Ruth sold the business to her brother Jim the same year. Jim and Ruth’s husband, Carl Buchan, became partners in the venture after serving in World War II (1943). Under Carl’s leadership, the store prospered.
A second location was opened in Sparta, NC in 1949. Carl saw a huge opportunity after WWII and stocked up on hardware and building materials, along with dry goods, horse tack, snuff, and food items.
Carl and Jim never saw eye-to-eye on many things and made a split in 1952. Carl became the sole owner of Lowe’s and Jim Lowe would open Lowe’s Foods grocery chain.
Under Carl, the business expanded rapidly, opening 3 additional stores in Asheville, Charlotte, and Durham in 1955. The company continued to expand during the rest of the 1950’s. 
Carl died in 1960. His 5 man executive team decided to take Lowe’s public in 1961. The company is still publicly traded on the NYSE under the ticker symbol: LOW
By 1962, there were 21 locations. In 1982, the company hit $1 billion in sales. In 2017, the company had annual revenue of $65 billion.
Lowe’s continued to expand and today has over 1800 stores in the US and is also expanding into Canada, Mexico, and Australia.
In September 2018, the company acquired Burlington Coat Factory for $3.6 million.
Lowe’s is currently the second largest hardware retailer in the US behind Home Depot. Their corporate office is located in Mooresville, North Carolina. 
Lowe’s was originally founded in 1921 by Lucious Lowe in the form of Lowe’s North Wilkesboro Hardware in Wilkesboro, North Carolina. Lucious died in 1940 and the business was inherited by his daughter Ruth. Ruth sold the business to her brother Jim the same year. Jim and Ruth’s husband, Carl Buchan, became partners in the venture after serving in World War II (1943). Under Carl’s leadership, the store prospered.
History
A second location was opened in Sparta, NC in 1949. Carl saw a huge opportunity after WWII and stocked up on hardware and building materials, along with dry goods, horse tack, snuff, and food items.
Carl and Jim never saw eye-to-eye on many things and made a split in 1952. Carl became the sole owner of Lowe’s and Jim Lowe would open Lowe’s Foods grocery chain.
Under Carl, the business expanded rapidly, opening 3 additional stores in Asheville, Charlotte, and Durham in 1955. The company continued to expand during the rest of the 1950’s.
Carl died in 1960. His 5 man executive team decided to take Lowe’s public in 1961. The company is still publicly traded on the NYSE under the ticker symbol: LOW
By 1962, there were 21 locations. In 1982, the company hit $1 billion in sales. In 2017, the company had annual revenue of $65 billion.
Lowe’s continued to expand and today has over 1800 stores in the US and is also expanding into Canada, Mexico, and Australia.
In September 2018, the company acquired Burlington Coat Factory for $3.6 million.
Lowe’s is currently the second largest hardware retailer in the US behind Home Depot. Their corporate office is located in Mooresville, North Carolina.
I confirm. All above told the truth. Let’s discuss this question. Here or in PM.
HI,I was an employee with Lowe’s , January 11 2021 I was granted a leave of absence because lots of my coworkers had Covid and I did not want to catch it when I asked management they said nobody had it. So I asked for a leave of absence , I was granted the leave from January 11 till March 26 when I went to go back to work they told me I was fired . nobody ever said anything to me or stated that I would be fired although I was granted these days when I called corporate I keep getting the runaround over and over and over all I wanted was to go back to work and do my job but they denied me that privilege. Since then the people they hired to replace me have already quit just think they could’ve had me there the whole time anytime I ask for help I keep getting the runaround make’s me wonder how many customers were infected with Covid because the managers hid the truth ..
I’ve lost faith in Lowes, at one time Lowes had the best customer service. Maybe because of Covid, or not enough employees, or they just don’t care. I’m going with they just don’t care about the customer as they did at one time. My kitchen cabinet project has dragged on for weeks. Contact another company this morning, and received a return call within the hour. Lowe’s needs to step it up, or loss customers. Enough excuses Lowe’s.
Beyond frustrated. Ordered carpet weeks in advance of my relocation to a new house. Even ordered the standard carpet they have I stock. Carpet never delivered before my furniture showed up as I had scheduled. Also missed the house warming party that I wanted the carpet for. Still do not have the carpet. Communication has been terrible. Nobody knows anything. I want to cancel the order but told I cannot! Can someone please help me cancel my his order at the Wauwatosa store. It is pointless at this point. My wife has been crying for weeks now. Help me please!!!
Its unfortunate that a company the size of Lowes that you cant speak to anyone when you have a problem. I will not use Lowes any longer with my business. I have a large construction company and spend thousands of dollars- no more at least Home depot will answer their phones.
I’ve called 3 numbers at my local Gulf Breeze store and then the customer service number and sat on the phone for 30 mins and no one answer.
So disappointed in the leadership of this organization. If I ran my business this way I would be broke.
LOWES Pooler, GA. Need Race Relations Training.
I tend to shop at Lowes online because of the racist behavior at the store located in Pooler, GA. I decided to do my flower shopping early one morning before the crowds came out at the garden center. The store announces a message of social distancing every five to ten minutes, but the garden center associate felt that she had to make it known to me that she was in the area by cutting me off as I turned to look at flowers. She doesn’t say good morning or even excused herself. I almost ran into her. Giving her a pass, I continued to shop, but she then decided to do it again. There was no one in the area, so why she felt she had to continue to come within inches of me made my shopping experience uncomfortably. She was disrespecting me as a shopper. Lowes in Pooler needs to train their employee to watch but keep their distance. I spend too much money in your store to treated in this manner.
I am trying to reach Lowe’s Claim departement. What dp I do, who do I call ??
A supervisor Named MARSHALL, at the Lowes IN North Kansas city, Missouri told me this morning that “he was going to knock me on my A**. I am 74 years old with breathing issue’s (require oxygen) a combat Veteran, 100% Disabled, Had my large colon removed in December, Have had open heart Surgery, Right knee operated on 7 times, and a manager is supposed to call via telephone on Monday.
All I want is to learn when my web order of plumbing parts will be available for pickup at the Espanola, NM store! I placed the order through Lowes.com on 04/25/2020, and I got an immediate email response acknowledging the order. Then, 15 minutes later, I got another email stating my order was delayed until 04/29/2020. Having gotten no email that my order was ready, on 04/29/2020 I phoned the store in Espanola to inquire about it. Apparently there is not a single phone in that store that works! Every path through the phone maze there leads to four rings followed by a fast busy signal – never to a person.
After failing to contact the store I tried Lowes customer care phone line. I spent over 30 minutes on hold before reaching a very sympathetic person who did try to help. She understood my issue and also tried to contact the store for answers. She also failed, stating the the situation was totally unacceptable. (Imaging, a Lowes corporate department couldn’t even phone their Espanola, NM store!)
Today (04/30/2020) I tried to call the Lowes corporate phone number to see if they could/would shake the store into responsiveness. After 12 minutes on hold the corporate system dropped my call. Color me grumpy!
If lived a bit less than 40 miles away I would consider driving to the store to do some cage rattling in person, but my whole reason for placing a store pickup order was to minimize contact with others during the COVID-19 age. Lowes what’s up?
Hi I sympathize with your complaint I was previously a Lowe’s employee from the end of 2020 to the beginning of 2021 lots of my coworkers were getting Covid when I went to the managers they said they knew nothing about it and covered it up and lied to me I was finally granted a leave of absence January 11 till March 26 when I went to return to work I told I was fired in February since then I’ve called at least 20 times and all I get us the runaround no one is doing anything to reinstate my job or compensate me for my loss all because I didn’t want to catch Covid and infect my family I know this has nothing to do with your complaint but I just wanted to let you know there are people out there that hear your cries that’s one of the biggest complaints at the store I worked at nobody ever answers the phones all they want is your money and then to kick you under the rug take care.. i’m sure corporate will read this and they will not list it as I have just left some complaints and they will not post them the way of covering things up
I have always been a fan of of your stores. But have to to say, The Espanola, NM stores does not meet my expectations (not to mention the comments I have heard from customers in that store).
Hello,
Always huge fan of Lowe’s. However, been trying for months to simply be able to use my in-store credit for $52.00 that I had misplaced and found. (I remember exactly it was for a storm door handle.)
Since the card is old, although it shows the amount is valid, I keep getting the runaround because my license isn’t attached to it…no license is because it’s old, before they did that. There is no expiration date on it.
Come on, Lowe’s! Really??!! And never mind calling….there is no calling. I’ve had to go back to the store numerous times to check with different managers..now I just shop at HD until this is straightened out.
Every time I go to Lowes in Crossville TN, only home repair store in Crossville, nearest Home Depot is Knoxville TN, I’m told that Lowes doesn’t stock in this store the item I need. The managers are very quick to tell me that I can order the item I need now, online and wait seven to ten day for the item to make it to the store. Here is the topper, someone stole my wallet so I called the credit card companies canceling my cards including Lowes. I wanted Lowes to expiate a new card to me. They did, however, someone at Lowes canceled the card before I could activate it. Another call to customer service NO help.
To Lowes CEO;
I have been a loyal Lowes customer for over 40 years, I am 70 years old and a 30 year military veteran. You have recently made changes to your military discount, however, that which leaves me to believe that Lowes doesn’t really want to support our veterans but just wants to be recognized for supporting us. Your recent changes remove the military discount from any item on sale so you can put (say a lawn mower) on sale @ 6% off and the veteran ends up paying 4% more. Today, I wanted to buy item #896881 and because it was on sale @ 6% off ($2049) it was going to cost me $50 more than it would if it wasn’t on sale ($1999). Roger E.
Re: Covid 19.
Denver, NC – Walmart vs Lowes (March 28, 2020)
Walmart wiped down their carts before giving them to customers. Lowes didn’t.
Walmart promoted social distancing at the checkout. Lowes was a mob scene.
Walmart employees seemed to be wiping and cleaning all over the store. Lowes store looked like nobody cared. I did not feel safe shopping at Lowes.
On 4/28/20 @ aprox. 7:45 AM I went to store #3000 in Tempe, AZ, here is my Yelp review, I also let it as a comment on your corporate website:
Covid 19 aware my arse! Customer service reps not wearing masks, not staying 6′ from one another or the customers. I just was there and asked CS rep a question in the paint dept as he walking toward me, I was wearing a mask he wasn’t. He walked right up in my face. I asked him if he was an idiot, to back off 6′. He apologized, I told him an an apology doesn’t cut it. Just then there Covid-19 warning to CS reps regarding the 6′ store rule played over the intercom. I pointed it out to rep as it was playing. I asked to speak to manager, he approached right up in my face. I said, “you’re the manager and I have to tell you the 6′ rule, back up 6′”, I told him about his paint CS rep and he said, “and you called him an idiot” I said yes because he is and now you’re the managing idiot. He replied, “I don’t have time for this, you’re no longer welcome to shop here.
Masks protect me from others that may be carrying the virus, cases are rising in AZ, no wonder. A complaint will go to corporate.
Is this how your management is trained to deal with this deadly issue? PITIFUL!
I will take my business to Home Depot from now on.
Hi Jay,
My name is Judy Cunningham , 2714 Bagley Dr. W. Kokomo, IN. I’m emailing you incase you didn’t get all my phone calls about the mistake LG Hausy made on the measurement on the countertop I bought and paid for through Lowes in Kokomo, IN. Dec. 12th, 2019 was installed and I kept telling this John ,he said he was the new owner now. His Dad is the one that came out and measured and he measured wrong. I am 1 inch short on width and 97inches in length. Its an over hang from the 1/2 wall to the end of the cabinets with a 1 inch overhang as usual with countertops.
John just laughed and said nothing about fixing it. It looks stupid to have it NOT cover the wall . I just want it replaced , The countertop came in two pieces and the straighter piece is the one I’m talking about. I have tried to get a hold of you several times about this problem and you are the one Lowes Corp. office tells me to contact. You have only called me one time and that was before the countertop was installed. NOT sure what you actually do for clients or for Lowes. I need you to get ahold of LG Hausy and tell them the problem Im having. I doubt they even know this problem. I can give dates on the phone calls I have made to you .
December 9th, 2019
January 29, 2020
February. 12, 2020
February. 21, 2020 today.
I can call the problem solvers on channel 8 but doubt you or LG Hausy wants that . It makes you and them look bad. I can also get a Lawyer to look into this case.
The countertop I choose is a HI-MACS. , installer is LG Hausy. I started this process November 11, 2019 .
I dealt with Natasha Merriweather at 400 S. Lafountain , Kokomo,IN. at Lowes . The countertop in that area should be 30 7/8 and its 29 7/8. The length is suppose to be 96 1/2 ,the same length as it is now. ICE QUEEN in color.
I’m enclosing old countertop pictures alo. Those pictures are very distinctive from the new countertop pictures
This was sent to jaymurral.m.corbin a cordinater of Lowes. I have no idea who he is exactially but that’s the email address I received from Corp . He has no returned my calls nor has he contacted me through emails. I’m mailing this to you in hopes someone can help me on this matter. I can’t send pictures on here of before and after but I have them. I’ve sent them to him on email.
This isn’t the first time we have been screwed by Lowes here in Kokomo. I wish they Kokomo people could help in more ways but apparently no one wants to here about mistakes they have made.
I have yet to receive any messages or phone calls from anyone from Lowe’s on my countertop measured wrong. This was back in Nov. 2019. I ordered it and the LG Hausy measurer came out which was the companies owner John’s Dad anyway his Dad came to measure and the old countertop was on he could have seen what he measured was wrong , he wasn’t in our house 15 minutes to measure . The delivery date came which was Dec. 12, 2019. I told the owner of the company LG HAUSY that it was short and the length was wrong also. He owed me the right size after all I paid for the correct size. This is April, 10, 2020 and have yet to get any emails or calls from Lowe’s or LG HAUSY about their mistake. Not a good place to get countertops I guess at least not have LG HAUSY have them installed.
I wanted to remodel my home prior to the Holidays so I decided to go to Lowes for all new interior doors . Lowes contacted one of their installers to come out and do all the measurements and went back to pick everything out. I got a call from the installation company notifying me the doors were at Lowes and they planned on installing them in the middle of December and I should receive a call from Lowes on when they were going to deliver them. I contacted Lowes a few days prior to the installation and asked them when the doors were going to be delivered and they told me the installation company is picking them up. I called the installation company and informed them what Lowes told me and she said “absolutely not” and she emailed their office in Indianapolis which in turn sent an email to my local store. Got a call back from the installation company and they said Lowes will deliver the doors the day of the installation at 8AM. Installation company came but guess what….NO DOORS! he waited around for an hour while the owner of the company was trying to figure out what happened. After an hour and half the installation company leaves and hour later I get a call from Lowes stating they found an email about the delivery and asked if they could come. I said no, installation company already left. Had to reschedule installation on Jan 6th. Go to Lowes on Jan 4th since I haven’t heard from them asking when the doors were being delivered…..they had no clue! Employee said they have a flawed system and people should just call because not everyone checks their emails. It’s not a flawed system you’re just LAZY! Day of installation didn’t go any better….they broke a door while it was being delivered and they shipped the wrong size bi-folds for the closets. So now I have to take off of work for the 3rd to get doors installed. Not sure about Lowes employees but I don’t like taking personal time off based off poor customer service. Next project is master bath and kitchen counters and I’m not going to have any issues driving past Lowes to go to Home Depot or Menards.
LOWS SOLD ME A USED FREEZER WITHOUT TELLING OR GIVING ME ANY DISCOUNT THAT IS FRAUD THEY SHOULD BE CLOSED
I bought new Christmas lights at LOWES on Southside in Parkersburg WV Dec 8th 2019. By Dec 24th 80% were not working. I took them down today and took them back thinking I had 30 days much to my surprise to be told that all Holiday returns have to be done by Dec 26th because since it’s holiday stuff they can’t resell it now…ummmm hello these DON’T work you can’t resell them anyhow and actually my receipt says 90 days!!! I am very unhappy $32 a box and they didn’t make it a month and they won’t let me return them ???. I spoke with the manager, I called your customer support and CANNOT believe you will not take back NON-WORKING Christmas lights and that you are willing to lose so many customers over lights that don’t work that I didn’t even have for 30 days. You’ll let criminals walk in and not engage them as they walk out with merchandise but then you screw hard working people that pay for stuff and it doesn’t even last 30 days. What a joke. I have called the news channel to see if they will do a story as well as I am posting on ever social media that I can. I’m a person of principal and this is wrong!!! They don’t work and I didn’t have them for even 30 days!!!
You need to change this policy because it’s a terrible one!!
Kimberly Street
417-353-XXXX
22 Year Lowe’s Customer that will be no longer!
For the last 4 months I have been attempting to obtain a replacement part for a Harbor Breeze ceiling fan glass bowl, which was broken during installation. I have over this period repeatedly called the customer service number and initially was told the part was out of stock, after numerous calls receiving this response, I was told the part was in sock and would be shipped within 10 day, this did not occur. I again called Lowe’s and was told that no order was ever placed and then told a request would be made to the supplier, who would contact me within 5 working days, this again did not happen. I again called to be told that once again I would be contacted by the supplier, I spoke with a supervisor whose explanation was that they do not control the supplier and can not assist in finding if or when this replacement would or would not be available. Every time I called, the agents expressed they were “sorry” about their lack of ability to address the issue or resolution. This long saga has done nothing but waste time and effort. Although I do like the product, the lack Lowe’s to support their customers has been frustrating and led to the conclusion that “sorry” is the perpetual state of customer service and support. My suggestion when considering Lowe’s is to find another source for your purchases and avoid the “sorry” customer consideration which seems to pervade this organization.
On September 27, 2019, I signed a contract to have several windows replaced. they were scheduled to be replaced on November 18, and 19, 2019. On November 18th the installer did not come as according to him, his truck had caught on fire. He came on November 19th. The windows were replaced, but the outside work on the windows was not completed and one window was the wrong one so it was not installed. Two of the shades were left out and I did not know how to put them back. They were finally properly set on December 5th. It would be common sense to come back the next day and finish the job, but common sense is not in existence at Lowe’s. Lowe’s scheduled the installer to come back on 12/5. but of course, no one told me. On November 25th, I called and ended up with a call center for Lowe’s where I left detailed information and was never called. On November 26th, I called again and learned that it was a call center. The customer service individual had no clue what I was talking about and I asked for the manager for the Lowe’s in Northbrook, IL I explained what had taken place and that evening the installer called me and told me that he was scheduled to come back on 12/5 because he had other jobs to complete. In other words, I was chopped liver. He added that the next day we were supposed to have very high winds and that they do not work on Thanksgiving or the rest of that weekend. I told him that the windows were not properly sealed and that I could feel the cold air while laying down on my bed. He told me that it was not possible. In other words, I was a liar. He promised to call me to move up the rest of the work, but never bothered calling me back. They showed up today to finish the work. I called again and spoke with the salesman who had come to my home initially who said that he had seen my name on their computer and that he would have the supervisor call me and resolve the matter with me. Of course, he did not say whether the supervisor was supposed to call during my lifetime or two centuries later. No one bothered calling. Today, I called the corporate office and have been listening to music for the past 1. 25 minutes with no hope that anyone will come to the phone. I am sorry that I chose Lowe’s for window replacement. I do not want the window that was not what was ordered. In fact, I will never order a single thing from Lowe’s every again. I expect my refund for the one window and want others reading this to beware. Lowe’s staff are nice to get you to sign and then, you are chopped liver.
OMG! I am experience similar issues with windows I had installed from Lowes. I’ve made several calls and to not have them call me back either. I put my hand at the windows and air is gushing through-the rooms are so drafty. So this seems like a pattern for Lowes, to install windows and think the customers are going to accept a slap-shot-job.
My friend and I purchase a total of 5 storm doors at the Rock Hill, SC store in April at a cost of over $1,000 and they were to be picked up by another friend who was going to install them. He did pick up the doors and we did not realize for several weeks that they only gave him 4 of the doors when he picked them up. During that time I had to move out of my home in May and had my belongings in storage due to a water leak and was in a motel for 5 months while repairs were done on my home. Therefore I could not get the receipts for the doors until I was back in my home. We went to the store and were told they could not the records in their computer system and they would fill the forms to turn it over to the Loss Prevention Dept and my friend would here something within a couple of days. When she did not hear from them she called and was told by the Loss Prevention Rep that she did not know anything about the situation. After explaining the situation “again” she was told they would look into it and they would get back to her. After waiting another week and numerous phone calls to the store she still did not get a response. I contacted the corp. office and an incident report was filed. Well low and behold she got a phone the next morning. Now they are giving her a hard time about delivering and installing the door. They have also been very rude, the rep that is supposed to coordinate the delivery and installation ask her a dozen or more questions about the information they already had been given. Bottom line they will deliver at no charge but not install until after Jan. 1 because their installation contractors are too busy. That situation is one thing however the level of customer service and the way she has been treated over this whole thing is way out of line and totally uncalled for. Needless to say once she has her door Lowe’s has lost two customers.
This is about my concerns for my family and Thanksgiving. I was wondering why they want us to put the customers and the stores and their communities above our families, we already spend more time at that warehouse than we do in our own homes. I’m quite positive the founder of this company would not go for this. Work year round and only two days of the year are really considered holiday time with family. Unless you still have that little bit of vacation they give out each year. I’m all for change but change for the benefit of your workers as well as your customers, it seems that workers don’t mean much to y’all. This makes me want to leave when I graduate and never look back. There is no harm intended in this post, just realizations and the exercising of free speech.
To the CEO of Lowe’s
We contracted with Lowe’s to have our roof replaced.
We were told the job would get started within six weeks.
I have not heard anything since we signed the contract.on 10/09/2019. we paid for the job on 10/09/2019
I e-mailed the sales person twice last week and have had no reply in the last seven days. we were also considering to have Lowe’s replace our windows.Guess who will not be replacing our windows Lowe’s.
If this is the way your company treats it’s customers I will be doing my business else were.
I shop at Lowes only as a last resort… It’s actually closer to my home, but I avoid it because of their ridiculous favorable treatment and misguided esteem directed toward veterans. It doesn’t take a genius to recognize that a discount to veterans translates to a PREMIUM price to the 92% of us that weren’t! Really… Why does Lowes offer such preferential treatment to this solitary group? Why not Teachers? Emergency Responders? Doctors & Health Workers? Garbage collectors? HOUSE BUILDERS? Are our professions secondary to glorified military jobs?
It’s a job… in most cases a temporary career choice. Many, if not most, follow the route due to a lack of training or motivation; NOT because of patriotism! I have 4 close family members that served in the military because they had nowhere else to go! None of them pursue or accept preferential treatment because of that choice. And, a very select few of this group are actually placed into positions of eminent danger.
This allegiance to folks that “served” in the military is bogus and only serves to alienate those of us that didn’t! I’m certain I’m not alone in this sentiment. I’ll continue to favor Home Depot !!!
Craig,
Let me start by saying people like you are the ones who failed to welcome home our Vietnam Veterans years ago. It makes me wish that I never served my 26 years to protect the freedoms that ungrateful D!(K$ like you have by living in this country. If you care yo check, HD also offers a military discount so continue to favor them as long as you think that military service is bogus and maybe one day you too will be a casualty of domestic violence.
Wonderfully stated!!! My husband is a 100% disabled veteran who has been gainfully employed in the public sector for over 40 years. He finally filed for his veterans benefit a year ago. He could have been “sponging” off of the wonderful taxpaying “Craigs” in this country whose freedoms are because of. The patriotic men and women like my husband. Yes, Craig teachers and emergency responders do get discounts at businesses in their field. Healthcare workers get discounts on work related purchases also. And house builders get discounts at Lowes and your precious Home Depot. As far as garbage workers, most city employees I know make darn good money. Until you put your life on the line for the people of this country, even for freeloaders like you and your 4 close family members, you need to have respect for others
Craig,
I am a 10 year, Army Infantry combat soldier and would like to say that you are welcome for the freedom to be a whiny, online crybaby. You will never know the sacrifices that were made for your ungrateful self and both the internal and external scars we Veterans carry everyday. The discount we receive is offered out of respect for our efforts. If you have never picked up a weapon to defend your brother to the left and right in a country that wants you dead, then you really need to just say “thank you for your service” and SHUT UP!
let me start by saying I have not been to lowes in a long time because of the rude employees and bad management but its veterans day a I thought I would give them a second chance I went to the Russel Ky store to pick up a few things I ordered online needless to say they haven’t change one bit still the rudest around judging from what I see online I not the only one I returned what I brought and went to home depot purchase what I needed I am also a veteran who served in Afghanistan didn’t get a thanks or have a nice day if they only knew how many bad days veterans have they might be a little nicer but I don’t think so,you have a nice veterans day
In June 2019. I purchased replacement windows for all windows in my house from Lowes. They completed all of them but one. One window was damaged during installation. They left all the trim off of it and said that a replacement would need to be orderderd. The is Nov 1, 2019 and I still do not have the replacement window installed and because there is no trim on the window, it is a big eyesore on the side of the house. Lowes totally sucks. I will not shop there or contract with them any more.
I have not been contacted or compensated by Lowe’s concerning my complaint dated September 16, 2019.
Send a complaint to Lowes 16 September 2019 conceding sorry customer service for riding lawn mower repairs under warranty, have not had a responds form anyone.
Since your service is total crap, 10 minutes wafting for a assistant, 10 minutes waiting for the manager. I have availed my self of the various feed back options, Yelp Angies List ect to inform the public that your service sucks and I wont be buying anything from your store, you don’t answer the phone nor do you return phone calls, and by reviewing your list of complaints not addressed, I feel your pathetic service is not worth 1 dime of my money or my time, it is my fervent hope you go broke, as you don’t deserve to be an American business.
I RECENTLY HAD TROUBLE GETTING AN EXCHANGE FROM SAMSUNG. LENARD YOUNG, ASSISTANT MANAGER AT LOWE’S HICKSVILLE WENT OUT OF HIS WAY TO SOLVE MY PROBLEM. HE ARRANGED A NEXT DAY DELIVERY FOR ME. HE RETURNED MY CALLS PROMPTLY. HE SHOULD KNOW THAST I APPRECIATED ALL HIS EFFORT IN HELPING ME. EMPLOYEE OF THE MONTH SHOULD GO TO HIM!
I am beyond disappointed with lowes, I applied for a position at the Lowes here in arizona in mesa, by me off recker road and it went great but your system states that i withdrew my application when i never withdrew myself from any application i applied. so your system is flawed and really makes me wonder how you actually hire people if your system does this
Online order:
waited over 4 days, to get email with delivery date.
Night before got one phone call, NEVER TOLD MY ORDER WAS
SPLIT INTO 3 ORDERS.
Washer delivery: hugh dent on top of washer.
Dryer: on separate truck – Cord ordered not with Dryer
Got an email to pick up dryer cord.
What a mess. Horrible service – just LOST CUSTOMER AND $1,200.ORDER.
We built a three car garage and got all of the material from Lowes spending several thousand dollars. Our builder did not want to use some of the material because it was inferior. The material was returned to Lowes. We spent nearly $1,000 to replace the material from a different store. Now Lowes is refusing to return our money for the returned material, because their employee underquoted the price for the original batch of materials. This is unacceptable.
I need to talk with someone about a BIG problem with you Lowes.Com 812 932 XXXX
Today I was shopping at Lowes on US 19 in Spring Hill Florida. I was shopping for plants when I saw 6 staff members taking long poles about 30 feet high with plastic bags on the ends trying to catch the wild birds. They were trying to catch them in plastic bags. This is under the overhang in the outside area. I was shocked as were other customers. Staff said they were going to catch them and let them go. This is an outside area. Why would you hurt wildlife like that. I will no longer shop there to see that. Home Depot is across the street and I will shop there where they welcome birds on the outside of the store.
I see you are face scanning. Not mine anymore. I have off my lowrs card will send it back to you
Your service has been great but this is too much
Dear Lowes –
would just like to let you know that you have a lost yet another customer. my husband and I just came back from your Antioch Lowe’s, store #2508. we had purchased a piece of lumber which we found had a flaw right down the center. we brought the piece back to exchange it for a new one. your customer service area rang the return and then asked us to bring back the item to the lumber area since we were going that way to purchase a new one. once my husband got there he located the item that he wanted but could not get it down by himself. he asked an associate for help and was told “sure i’ll get someone to help you in a moment”. when I went over to the lumber area about 15 minutes later he was still waiting and asked me to go to the front register and ask for help again. I asked the girl for help, she wanted to know if we needed a forklift to get the item down. I specifically told her no it was just too heavy for one person to bring down from the shelf alone. she didn’t seem too eager to help either. again we asked an associate closer to the location we were waiting at for help, and again no one showed. we were in the middle of checking with the home depot across the way if they had the item we needed in stock when a random associate, (an older gentleman) asked if I needed help finding something. when I told him that my husband was waiting for someone to assist him in bringing a piece of lumber down, he offered to help. if it wasn’t for him we would probably still be waiting there. we waited 20 – 25 minutes with no assistance or anyone checking to see if we still needed help. when the girl at the front register, the one that I had asked for help, rang us up she said, “oh, someone showed up to help you?”, I told her “yes, but not anyone from the lumber area that was asked to help”. her reply was ” it takes a long time, we only have 3 people to help”. with an attitude like that we won’t be shopping at Lowe’s anymore.
Dear Sir, I am writing this to express my total total total dissatisfaction with your customer service department, your supervisor and upper management.
In March 2017 I bought Husqvarna 54″ cut, riding mower with bagger with a full three (03) year manufacture warranty. At time of purchase I also bought a Lowes extended four (4) year protection plan. Total cost Approximately $3,000. July 16, 2019. I placed a call to customer service for repair of broken starter shaft on my Husqvarna riding mower, which was and is covered under warranty. This is were the horror began and last for two complete months in the middle of grass cutting season. It took two weeks and several phone calls to customer service before my mower was assigned to a repair service. Another week passed before the repair facilities pick-up my mower. I wait a week and no one call so I called the repair facilities and they stated they were not sure they had my mower. Called BTTW in Virginia, the company that customer service told me was handling the repairs. After several calls between myself and BTTW. They finally told me the repair facilities stated the mower was not cover under warranty, because the broken starter shaft was due to normal wear. After calling customer service several times, the story was change to the mower starter, was not cover under warranty because I had abuse the starter. I ask customer service and BTTW represented how anyone could abuse a starter and break the shaft. I reminded everyone involved the mower was only two years old and it was only used to cut my lawn during grass growing season, which equals about a total of six months in the two years. No one ever produced a written report on the mower, just a phone call from a mechanic. I placed several more calls to customer service telling them to have my mower returned to me and find another repair facilities and get a second opinion. It took over a week for my mower to be returned to me. BTTW call a couple of times telling me they could not find anyone in the area, that could look at my mower less than a 5 week time frame and than it would take time to repair it, BTTW called again and said they had found one about 45 Miles from my home, but they did not pick-up and deliver. I call customer service and they were of no help. I got on the inner net call three places within 12 mile of my home (all were Husqvarna repair facilities). The third one said he could get to it right away. He kept me on hold while he call the MFG, they told him it was covered under warranty. I got all his information and called customer service, the person I talked to refuse to take the facilities information, I gave it to him anyway, because I knew it was been recorded. I then called BTTW and gave them the information. They contacted the repair facilities and verified they were a certified repair facilities. They worked up the repair order to be submitted and called me and said Lowes had canceled the repair job order, and I needed to call and get it corrected. Before I could call, my local Lowes store called and told me that the customer service department, had forward the complaint to them. I told Her about the cancel job order number, She said she would call me right back, She called and gave me the new job order Number and said She would put the number into the system. My mower was pick-up Sept 10, 2019 @8:30 AM repaired and returned Sept 10, 2019 @3:00 PM
A TOTAL OF SIX (6.5) HOURS.
During these two months I spend hours making phone call, waiting in my house for return calls , knowing if I miss their call they would not call again and if I try to call I would have to go through the same thing all over again. During this time frame (Two Months) I ask to speak to a Supervisor twice, I was told one would call by 5:00 PM next day, A supervisor called and took the information, said he would check into on what was going on and would call me the next day, He did not call, but another person did call and said the supervisor told her to take care of it. Later on I again ask to speak to a supervisor and was told one would call by 5:00 pm the next day, no one called. I call and ask to speak to someone in upper management, I was told one would call by 5:00 PM the next day, no one called. I completely wasted TWO MONTHS OF MY LIVE taking care of a problem, that Lowes should have handled but refused to do so. I am 76 years old and I don’t need this kind of problem, a problem I paid Lowes good money so to take care of,to keep from having to deal with it myself. I have left out a lot of the details because I know there is a recording of each phone conversation and if anyone at Lowes is interested they can pull the up for review.
I expect Lowes to compensate me generously for all the time I spent taking care of a problem, that never should have been problem, for all the time I spent making phone calls, time I spent waiting for return calls, that never came, raking my yard instead of using a bagger system. Compensated for the worries, frustration and stress that my wife and I had to live with for the pass two months.
I’ve already made complaints to Lowe’s over their false online advertising, waste of hours of my time dealing with their talking heads who will say anything to throw unjustly accountability back on the customer. as I eased up the corporate chain hoping to find someone with the authority to set things straight. Finally I reached corporate by phone and was put on wait for an hour and a half and then the phone was simply hung up on me. Have the gangsters that bought Sears and drove it into the ground taken over Lowe’s as well? You need lessons in ethics, customer service and manners. You more than remind me of the sorry mess the VA has fallen into. Well, Best Buy sold me a nice refrigerator and delivered it the next day. You couldn’t be truthful, tell me your were backing out of the deal in time for me to save over $300 worth of food. And the questions your talking heads kept avoiding were really ludicrous. Like why you would offer me a three year warranty on a “panel” (and not the agreed refrigerator,) made a deal to pick up may old refrigerator and when dealing with your local store NEVER ONCE WAS THE WORD “PANEL” EVER MENTIONED! Just as it wasn’t in the online ad that you quickly removed. You did offer to refund my money but at this point I don’t know that I would even trust that. Maybe you’ve forgotten how valuable word of mouth advertising is. You’re going to get quite the opposite from me. Count on it. That long wait on the phone only to be hung up on was the straw, gangsters. JCH
To summarize a long, 3 month long, debacle…I bought a dishwasher at Lowe’s in Alpharetta, Georgia on June 2. The dishwasher has not worked since it was installed. As it turns out, it is also the wrong model. Lowe’s has been given ample opportunity to resolve this situation and has failed at every turn. They owe me $625 plus interest and compensation for over 20 hours of my time. I have sent an email to the CEO and the district manager here. Next stop will be local community newspapers, television stations and the Better Business Bureau.
I bought my second fence from lowes a year ago. They advised me to wait a year before staining etc. Its been a little over a year and we noticed that one of the posts is bowing and splitting, which is causing the sections to bow out. I went to lowes and they basically said call install dept. I called and they said its been over a year there is nothing we can do. After spending 10K in lowes over the past several years, this is what they tell me. I am going to Call for action my local news channel to help me get this fixed. Because your product “Post” is defective and has caused this fence to bow and now be defective, Lowe’s and their installation dept will do nothing about it. So I have to go through all of this to get one post fixed. Very sad. I am completely shocked of the answer I received. I have taken pictures and will post on facebook about the experience and how Lowes will no stand behind its products/work. I go to Lowes for quality products and services, but that seems to only be the case if nothing goes wrong. I want someone to contact me. If you choose not the fix it, then I will go to Call for action and let the CEO and CFO know this is how your stand behind the products you sell.
I am so upset with Lowe’s today. I made a purchase online last week. after waiting several days and not getting an email that the item was being shipped out , I checked online to see the status of the order. The order had been cancelled! When I called to find out why I was told that the price online was too low and they would not honor the price I had purchased the item for. If I had been in an actual store the price on the item would have been honored since it was their mistake and not mine so how is online any different? No way to treat a customer and I won’t trust their prices online anymore if they don’t honor their advertisements. Very unfair.
I have attempted to speak with a supervisor at Lowes customer service since an incident last week at one of their stores. What started out as a compliment for a store employee and a suggestion, turned into me being laughed at by a Lowes Customer service staff member and then being promised a Supervisor would contact me before 5pm. 5 days and 5 phone calls later, no supervisor is ever available to speak. Today the customer service rep said, nothings going to happen. How sad, my call that started out as a good one, has ended with me realizing that Lowes simply doesn’t care about their store employees or customers.
RE: Lack of Customer Service/Delivery of Wrong Product
INVOICE#76240 Location 907 Order#41506883
Dear Lowes:
On 4/24/2020 I ordered a Craftsman shed, CMXRSSC7450, on-line. I also paid to have it delivered. The shed was delivered on 4/28/2020 by Lowes on a pallet. I engaged an assembly company to assemble the shed. The shed was assembled on 4/30/2020. I was not onsite when they finished & had arranged payment to them prior. Upon returning I look and to my surprise it is the wrong shed … a smaller shed … less expensive shed … without windows. The shed that was delivered was CMXRSSC6250. The shed I got is smaller than the one I ordered/wanted.
I have tried calling, calling, calling, calling the store, customer service, chat line & even email via Twitter and either cannot get through or non-responsive. Number one I am not happy with the smaller shed, not because of quality but because it is not what I paid for and smaller than I wanted. At this point the problem is bigger than just exchanging due to a couple reasons:
1. The shed is assembled
2. I paid a company to assemble it
3. I paid for delivery by Lowes
4. It is Lowe’s mistake
I need to know what I need to do to get this problem solved. I need someone to acknowledge Lowe’s error and deal with it. For that to happen I need an actual person to respond to me. Please I would like to suggest the following options for a remedy.
1. Lowe’s credit the card I used to purchase the larger shed the difference between the smaller shed & the bigger shed & I will keep the smaller shed. I will then purchase the smaller shed again & Lowe’s render free delivery & free assembly. If I have to have two sheds I want them to match.
2. Lowe’s come to the site & exchange the smaller shed for the larger shed with free delivery & assembly …. Plus reimbursing me for the assembly I already paid for to an assembly company.
3. Lowe’s come pick up the smaller assembled shed, reimburse me for the assembly I paid an assembly company & credit my charge card the full amount …. Hence, I could go buy a shed from another store and just start over with better results.
Please respond as soon as possible. I want to get this resolved soon and do not want to take further action. The worst customer service is when the customer is ignored. As of yet I am being ignored. I am in process of another order I placed with Lowe’s of which there are six items… two items have arrived & four are missing. Lowe’s tracking system is not working & I am very very nervous about the rest of my order….. Please respond to me by any method listed below:
Susan Rosenblum
ADDRESS: XXXX Via Barcelona Street
Redlands, California 92374
Phn: 909-214-XXXX
Email: soozycue@ verizon.net
Since the above letter was writtenI actually went into the store. The manager cut me off while I spoke to explain the situation, was rude & obnoxious and the problem still is not solved. I have tried every Lowe’s contact source to try & resolve….been told I would be called…never was….on hold over an hour 8 times…..I recently went on Twitter & PM with my problem. The responce on Twitter was that in the store’s complaint file it states that I was contacted & the correct shed was delivered ….. well this is a blatant lie…. no one has called me, no one has contacted me, at all, and the correct shed was never delivered. The Redlands CA store is falsifying resolution of complaints. I paid for a larger more expensive shed and they delivered a smaller cheaper shed. Not to mention I paid someone to put it together. This is fraud and has now become a police matter. They complicated the situation even more by falsifying the complaint as being resolved. I am hoping this might even bring to light a problem at your Redlands CA store as this could also be an employee stealing at the expense of the company…………..I am not a happy customer
Me and my girlfriend of 14 years have bought a house together and we were out shopping for lawn furniture, plants, etc., for our new home. And frankly, we’ll NEVER shop at any Lowe’s again! Her LATE HUSBAND was a fallen, decorated Desert Storm HERO and when she showed the cashier her Military ID, the cashier told her that she needed to “register,” before she could get a discount. So when she went to “register,” she was told that she needed his “time of service, his Branch of service, etc., etc., etc.,” She simply fought back a few tears, bowed her head, quietly uttered, “no thank-you,” and walked away….. SHAME ON YOU, LOWE’S! Have you any idea how many bottled up memories you invoked by putting this poor Lady through such an interrogation? SHAME ON YOU! We go to Home Depot, she shows her ID and BAM, we get the discount. We go to HOME BASE, she shows her ID and BAM, we get our discount! We’ve gone to many other retail outlets across this great country, she shows her Military ID and BAM, we get a discount! SCREW YOUR REGISTRATION AND SCREW LOWE’S!!!! NEVER AGAIN WILL WE EVER SET FOOT IN ONE OF YOUR STORES!!!!! To require the wife of a fallen military hero to “register” the horrors she’s already lived through and has an ID to prove it, all for a lousy 10% discount, is above and beyond insult!
I’ve been working on an addition to my house, I’ve bought most of the materials from Lowe’s early in 2019 , all with good results. As of late the two stores I frequent in the East Nashville area to get miscellaneous electrical, roofing, hvac supplies are becoming a mess with unkept isles, items not where your website indicates, lack of updated inventory info and a total lack of help. There’s no one to help load, or give advice, it appears that management needs managIng. I was in a store yesterday and it was very busy but only one cashier . Who do I complain to about this. Lowe’s seems to be on a downward spiral
Three rooms of carpet to be installed on 8/13/19. I had to cancel appointments to make the date possible. Late afternoon on the 12th I was notified that they had other appointments and I must reschedule.
They moved me two weeks out and I had them pick the date and time. The new date and time was 9am -noon on the 28th. Again I cleared the 28th and stopped everything after 1PM on the 27th.
On the 27th at about 3:30PM we called and verified the appointment, and they said that if you have a date and time they will be there.
We packed the car and started the drive to the house in Virginia. Half way there we received a call saying that they had other plans and we would have to reschedule. We called the store manager in the Henderson store, but he couldn’t do anything.
I would love to cancel the order, but I think I’m stuck. Lowe’s should be responsible for their sub-contractors.
On 8/1719 my wife and I went to the Alexandria Louisiana Lowe’s to purchase a John Deere E100 lawn mower, everything went well until the day of delivery, it seems when the clerk who sold us the mower she took the mower to the delivery department and for some reason or another left the switch on so the battery was completely drained upon delivery, we contacted customer service and was told to bring in the battery and they would swap it out, well when I took the battery to customer service the lady that day tried to find a new battery but from what I seen Lowe’s do not stock tractor batteries at all, well I noticed a gentleman by the name of Milton, he was the one that told me that I should not have removed the battery because it would void my warranty, ok Mr. Milton noticed a manager a Mr. Casey and asked him what should be done, manager Casey said swap out the entire tractor, ok so it was suppose to be setup for delivery but by Friday 9/23/19 I went to Lowe’s to check on the status of my delivery, low and behold no delivery was scheduled for me, so I walked around and found Mr. Milton explained to Mr. Milton my problem again, so Mr. Milton turned to his supervisor Mr. Byron who took down my name, address and phone number and promised that my tractor would be delivered on 9/26/19, so on Monday 9/26/19 after waiting all day and no tractor I tried calling Lowe’s over and over to speak with a manager, finally after what seemed like an hour or so I finally spoke with a Ms. Qua explained my problem to her and she at least put my name on a tractor but failed to complete the delivery process, my tractor sat there with just my name on it no delivery information period, I had to call Lowe’s yet again, finally one of the delivery drivers called me wanting to know if I had received my tractor but the kicker is every time I called no one seems to have any knowledge about our problem except Mr. Milton whom I clearly understand this issue was out of his hands, this clearly fell on Mr. Byron who should have immediately put my tractor on the deliver list for Monday 9/26/19 but he failed to do this, so I explained to the driver that the tractor at my house was suppose to be picked up and a new one delivered, my tractor was delivered today it started and everything but now it won’t shift into reverse so here we go again, and it don’t stop there I went onto my Lowe’s account and found not one, not two but three John Deere tractor’s on my account, some how the clerk charged me for three tractor’s instead of one, what has happened to Lowe’s? my wife and I will wait to see if corporate reaches out to us on the mess up?
August 19, 2019
Marvin Ellison, President and Chief Executive Officer
Joseph M. McFarland, III, Executive Vice President, Stores
My husband and I purchased carpeting from Lowe’s Newburgh, New York store in May of 2017. Installation was set for a date in June of 2017 with the sub-contractor and we removed furniture out of 3 bedrooms in preparation of this project. Two employees of JAG Floor Covering came out to install the carpeting in 3 bedrooms and closets and common hallway on the second floor including the stairs leading to the 1st floor.
The first several months the carpet looked good but towards the end of 2017 we started noticed buckling that appeared in all the bedroom doorways as well as in front of one of the bedroom closets. We spoke to someone in Lowe’s flooring department. We explained that the carpet was buckling and needed to have it corrected. This employee gave us the phone number for the CPO unit and we called and reached out to them. We were told they would get back to us. After a few phone calls to them we got the number for JAG. We finally connected with JAG and a date was set in March 2018 for them to come to our home.
On March 9, 2018 the same two installers from JAG came out and spent about 30 minutes stretching out the carpet. At this time all furniture remained in the rooms. We were never told beforehand or on the day that JAG came out that the furniture should be removed. There was also a spot in front of one of the bedroom closets that had a lump. When this was pointed out and inspected by the JAG employee he said that it was a piece of defective padding which he removed and replaced.
For most of the remainder of 2018 the carpet remained stable but towards the end of the year the carpet started buckling again. It buckled in all the doorways and in additional areas of the bedrooms and common hallway. Early in 2019 we spoke to customer service at the Lowe’s store and they gave us the number for the CPO unit again. We contacted them and explained the condition of the carpet. When we didn’t receive a response in a matter of days we reached out to them again. The CPO unit then got in touch with JAG. JAG then called us to set up a time to come out and inspect the carpet. When the employee from JAG came to our home we showed him the areas that buckled which were worse than it originally had been. He asked if the furniture had been moved. We told him it had not, nor had anyone instructed us to do so. When he left we were expecting to hear back from JAG but did not. Later we were told that JAG said we were out of the warranty period and felt we should contact the manufacturer of the carpet.
We went back and forth for several weeks between the Lowe’s store and their CPO unit. At one point my husband spoke to John Moore, assistant manager at the Newburgh store. John asked my husband to email pictures of the carpet to him. A few days after forwarding the pictures my husband still had not heard anything from John Moore. Shortly thereafter in late May we returned to Lowe’s. While waiting to speak to someone at Lowe’s customer service desk one of their employees came up to the counter and asked if she could be of help. Her name is Isabel Bevier, she is the kitchen project specialist at the Newburgh store. She listened to our complaint and then made several phone calls in our presence. When she finished her calls she gave us the number of someone in the Dixie Group to follow up with. Isabel asked us to get back to her and let her know what transpired. We made an appointment to see her again.
We returned to Lowe’s a few days later and met with Isabel. After informing her that we had not made any progress, she asked us to have a seat at her station while she made a few calls. Isabel spoke to someone in the Dixie Group, Lowe’s CPO unit and lastly to Blain Kime (Project Coordinator Interiors in the Indianapolis store). While she was relating her conversations to us, she received an email from Blain Kime which he sent to several other Lowe’s employees and copied Isabel on. In the email he stated that a claim had been filed by the Dixie Group which addressed our situation including the fact that the carpet had been stretched without the removal of any furniture. Due to this fact, he pointed out that this was not the industry standard for correcting this problem and JAG should be held responsible. That same evening we received a call from JAG and set an appointment for early in June 2019. This time we moved furniture out of the rooms and two different JAG employees (Paul and another man) came to our home and re-stretched the carpet properly.
My husband and I have been customers of Lowe’s for several years and were very disappointed in how this situation was initially handled. In all honesty I don’t know if I will have any other work done by this store. After months of getting the runaround, within two weeks this matter was finally resolved. We want to express our sincere thanks to Isabel Bevier and Blain Kime and acknowledge the tenacity that they demonstrated in expediting the completion of this project.
Valieda and Bobby Smith
We received our stove from Lowe’s in Kernersville on August 15, 2019, since our Winston-Salem store off University on the north end of town, did not have the black one we wanted and that was OK with us. The delivery men called us to let us know when they were to arrive. They did a great job with removing the old one and with the installation of our new stove. Then today we had our black refrigerator delivered from our Winston-Salem Lowe’s and they also called ahead of time so I had 30 minutes to prepare, which I definitely needed, to empty our very old one and put the food into coolers. Jamar and Desmond arrived and did a wonderful job with taking our old one out and with the installation of the new one. They also did their job quietly and were very professional. All the fellas did and they deserved their cold bottled water on these very hot days and a little to go toward their lunch. Thank you very much Lowe’s.
Out of all the washers and dryers I have bought I have never seen this happen before I purchased washer and dryer WHIRLPOOL from Lowe’s within I’d say 5 years time and I started to get a leak, then one day all of the water came out of my washing machine I had just filled and flooded everything. It wasn’t warranted and I didn’t have a service plan because nothing happens to the machine until the plan ends. We checked it out and the tub had cracked, now I don’t wash cement blocks in my washer I wash soft goods- clothes. I don’t know whether it was defective and was damaged at the store or it wasn’t put through a stress test at whirlpool. I had called whirlpool and a women answered and she said oh yes this happens when she was young her mother had a washer and it had a big rust whole and let all the water out. Moron, were in the year 2019 it was made of metal not plastic How the hell do you get a crack in a plastic tub, unless it was banged around or defective. she said it was replaceable for $300, just might as well get new machine that isn’t banged around in shipping!
I bought a Whirlpool range in Nov 2018…today I received a letter from Whirlpool regarding renewing service plan. I thought that I had bought one so went to find my sales receipt. Well, though it isn’t a year old, you can barely tell what I bought. I called the store and tried telling the gal about not being able to read the sales slip and that they need a different improved system. I must have spent 5 minutes trying to explain to her that I finally asked if she was being dense which understandably offended her. I asked for the store manager but she connected me to the manager in paints( think that was on purpose) who could not help. I am still waiting for a phone call but doubt that I will get one. Very depressing
You can tell a lot about the management of a Lowes store by the simple test of using their bathrooms. If they don’t care about this simple area of the store, they probably don’t care about the other areas either, nor their customers and employees. Today I walked into the most gross bathrooms I have ever seen. Almost all stalls were out of toilet paper. These are the ones that hold two large rolls in each stall that last days. Soap was out, too. And the mess in the stalls I will not go into how gross the stalls were from people using them. There is no bathroom cleaning checklist that most stores in America have where an employee checks and cleans them each hour of the day. I asked the service desk and was told that the management switched from hourly employee cleaning to using an outside cleaning company. Where is the savings when your customers can just go down the road a few minutes to a nice clean Home Depot? Lowes used to be known for being a better store than Home Depot. Not here. Looking at the store overall, it feels dirty. And when my wife checked out, we watched an old veteran man get mistreated by a cashier arguing with him and making him feel like he did not know anything. The cashier then did the same attitude on checking out my wife, too. It is a sad day for Lowes reputation in Martinsburg WV. Maybe the corporate office should fire the manager and bring in their own corporate management for 3 to 6 months to fix everything from bathrooms to cashiers. For me and probably many other shoppers, our business will move to Home Depot. I hope the rest of the shoppers in America are not experiencing the same thing with their local Lowes.
Your new way of applying for a career does not work! I was emailed an opportunity to interview for a position and was only given 2 days to chose from. I was on vacation and emailed back that I needed to a change from the 2 days they offered. I even called the store and spoke with the ASM and they said I would hear back from HR. I never received an email back to change the interview request but received an email saying thanks but no thanks before I even got to be interviewed. There needs to be a way to contact HR besides through email. This new system is not right if HR doesn’t respond to requests. I would have appreciated an email either way if the interview could not have been rescheduled!
Complaint on behalf of my mother, Myra Mesa. She purchased a new GE refrigerator and stove in mid-July from Lowes Store 0670 in Orlando. On Tuesday, July 30 the appliances were delivered by two individuals who did not appear to have the proper training on how to deliver and install appliances. During replacement/installation of the new water line for the ice maker/water on the refrigerator, the installer broke the pipe off and did not mention it to my mother (who is 92 years old). He did not make any attempt after breaking the original water line to fix the problem and just left with the other individual (who did not even speak English). They also had to remove the freezer drawer to get the refrigerator in the house and neglected to reinstall the crossbar in the drawer, leaving it instead on top of the refrigerator. Yesterday (August 1), when she went to use the stove for the first time, she realized that they did not install the stove lock that was in the bottom drawer and is to ensure the stove does not tip over.
July 31:
I contacted Lowes Stores 0670 (at approximately 11:38 am) and spoke with Wallace, who identified himself as an Assistant Store Manager. After explaining the situation regarding the refrigerator to Wallace, he advised that Lowes contracted with a 3rd party company, XPO Logistics, for delivery and installation. He indicated he would contact XPO Logistics have someone at XPO contact me that day. He advised he was leaving “soon” but that another ASM, Henry, would be in if I needed to call again and that he would be back on August 1 after 12.
At 2:00 PM, having heard nothing back from Lowes or anything from XPO, I called back and asked for Henry. Henry advised Wallace was still there and transferred me. I held until the line disconnected (about 10 minutes).
At 3:35 I again called and asked for Henry. I was advised he was with a customer and the lady took a message to have Henry call me back. I have yet to get a call back.
August 1:
9:15 – called and asked for an Asst Store Manager – I was connected with Oscar. After re-telling the entire story to Oscar he stated that he was sure Wallace had contacted XPO and procedure is for XPO to contact the customer within 24-48 hours. I told Oscar this was unacceptable and that Wallace did not mention that to me but had advised he would have someone contact me on July 31 from XPO. Oscar asked that I give him an hour and he would call me back.
10:33 – I received a call from Francis (I believe she said she was the Delivery Manager). She advised she had submitted a claim to XPO and someone from XPO would reach out to me within 24-48 hours. I told her that was completely unacceptable and that my 92 year old mother had spent $2000 on a new refrigerator and had no ice and water functions on it. Francis said she would call XPO back and have someone contact me “right away”. As our call was ending, Francis said “oh he’s calling me back now.” She then said I could expect a call from Lester at XPO (I presume that is who was calling her). I’ve never heard back from Francis or Lester.
4:47 – Called and asked for Wallace – was advised he was at lunch would be back in about 40 minutes.
5:31 – Called and asked for Wallace – was placed on hold for 3-4 minutes. A man named Keith finally came back on the line to ask who I was holding for and I said Wallace. Re-explained the situation to Keith, including the issue with the stove lock not being installed, and he took my name and number and said he knew Wallace was there (apparently not answering/responding to repeated pages) and was going to go and personally find him and have him call me by 9:00 PM. I did not hear from him.
August 2
9:30 – Filing complaint and I have not heard one word today from anyone at Lowes or XPO.
Lowes’ treatment of my mother, who is 92 years old is deplorable and unacceptable. I will be going to store in person today to see if I can get Lowes to rectify this situation. Mom is ready to just have Lowes come and pick up the refrigerator and refund her money. If I cannot get any satisfaction from talking in person, I will be contacting our local news investigation teams to have them look in to how Lowes treats their customers, especially elderly ones.
I have pictures of the broken water line and crossbar that was not re-installed.
A plumber needs to be sent IMMEDIATELY to fix the water line and someone competent to fix the crossbar and stove lock issue.
This email is in regards to Our local Lowe’s. Store #2645 in Gonzales, Louisiana.
I wanted to compliment one of your Employees – Mr. John Barton #2114788.
Mr. Barton always goes above and beyond to help me with my purchases.
I own a local Marina, also do construction and I make large purchases multiple times a month. He is very knowledgeable and helps me with any questions I have as to appropriate amounts and goods.
I just wanted to give Mr. John as he is known a tremendous pat on the back and let Lowe’s know what a valuable employee they have.
Respectfully,
Robert Ambeau
Lowes Corporate Executives
custcare@ lowes.com
July 29, 2019 Follow Up by me for proper resolution before seeking outside counsel.
July 26, 2019 Follow Up by Richard Gross of Lowes Acworth with an apathetic band aid, claims to be store manager.
July 24, 2019. Response By me to Pernell B.
July 16, 2019 Follow Up by Pernell B.
July 15, 2019 Response by me on July 15, 2019
July 08, 2019 Follow Up by Susan A,
July 29, 2019 Letter to Pernell B before seeking outside assistance.
I do Not like single minded people like these at store # 1651 looking at me like I am a Moron and Jerking my chain. At this point I HAVE BEEN DISRESPECTED ENOUGH, HAD ENOUGH OF MY TIME WASTED, BEEN JERKED AROUND FROM THE START AND I WANT THE ENTIRE $1178.00 REMOVED FROM MY BALANCE. Richard WAS a Mistake.
Richard Gross finally called on July 26, 2019 at 2:12PM telling me he had read the letter and wanted to know how he could help. That immediately told me he did NOT read the letter. I asked Richard a question from the letter and his response was so bad that I knew he had not read the letter at all. I asked Richard if he even read the letter receiving a response of, “well I summarized it”. Reference my first sentences from the letter of July 24 about allowed behavior and poop rolling downhill. I tried to make him understand the difference between long term financing and project financing, how his competitor handles them and that #1651 had already dropped the ball and lost two additional pieces of the project to their primary competitor and I could tell I had falling on apathetic and ignorant deaf ears. Richard told me he would call Synchronicity and see what he could do and call me back. He should have resolved this before calling me the first time. Highly unprofessional and inexperienced. When Richard did call back at 2:33PM, he started a line of bull stating that Synchronicity advised him that the time frame between the time the roof was installed and the gutters were installed was too long and he had talked to a second supervisor who agreed to give me 6 more months of 0% on a promotional finance offer like he had done me a favor. Rrrrghhh, I am too experienced from Finance and Retail for that crap. This is not how we prepared our budget. I told Richard his feeble offer was a Band-aid, not agreed to and to understand that I was continuing the escalation. if no proper resolution was made soon I would be seeking outside assistance. I pointed out to Richard from Page 4 here of the Original letter that he did Not read, that when I made the original call to Synchronicity on July 08, 2019, to the representative Gwen in NC, she first went back to the original project financing loan date and followed the trail to get on the same page with me. Gwen saw the date of the roofing installation and the date of the gutter installation and that the gutters had been placed on a promotional 6 month 0% interest instead of the project financing agreed to. (See text messages at the end of this letter.) Just the opposite of Richard’s BS, Per Gwen of Synchronicity, THAT DAY I spoke with her, the dates were acceptable for store #1651 to simply do a refund / rebill to project financing and Everything Would Be Fine. Gwen then called the store # 1651 and explained what was going to happen and that she was sending me up there to get ANY customer service person, manager or salesman to do the Refund / Rebill. I did as Gwen asked. The customer service guy walked away and called for a manager. A guy named Courtney came out under the direction of Eric and made photocopies of my paperwork and notes from Gwen. Then Eric comes back and tells me he is going to have to check into this and call me back. ????? That is NOT what Gwen said would happen. In a couple of hours Eric called back, belligerent, obstinate, bullish, single minded and with NO customer service mindset or mindset to do the Right Thing. And thus, the letter to you on July 08, 2019, through ALL the additional aggravation and disrespect. I guess Richard thought he could BS his way through on this one as well and proved that Poop still rolls downhill. Ladies and Gentlemen, I asked for a corporate officer in the first place and was sent to the store. The store ignored you. I contacted you again and you sent a Personal email to the store manager and again you were ignored. I sent a third letter to you and received a call from Richard Gross who had / has NO intention of doing the right thing here. Since you are incapable of getting ME to a corporate officer I will take other routes to contact a corporate officer or if necessary, seek outside assistance.
Text Messages, Relevant:
Ronnie: Wednesday, September 05, 2019, 2:13PM
Halt. I am off today and Just received a letter from Lowes credit approving only $3000.00 AND 6 months No interest. This is Not the Approved $14,000.00 plus and Not the payment terms. We need something in writing from Synchrony showing what was agreed to by them to you and us before we go further on anything. Thank you, Ronnie
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Ronnie: 2:19PM
And Syn is showing an APR of 26.99%.
Chad: m2:20PM
6 months is default unless there is any other offer applicable, like right now we have extended financing options
Chad: 2:20PM
26.99 is default if you choose 5% discount instead of the extended financing options.
Chad: 2:21PM
That letter was created prior to calling and getting increase over the phone.
Ronnie: 2:21PM
Two different letters. The card from Lowes and the letter from Sync..
Chad: 2:21PM
Synchronicity is who issues the card.
Ronnie: 3:12PM
OK, I sent last two tests before your last two landed in my box. OK, I hope you understood our emotions when opening that letter.
Chad: 3:26PM
I get it. I would’ve been a little edge too……………
Prior Letters
July 24, 2019 Letter to Pernell B.
Hello Pernell B.,
I hope you are having a good day. When I first read your email to me on July 16, 2019, I started to point something out to you then but decided to wait. Poop always runs downhill. From my many rears of executive retail experience I know that if a member of management is a bad apple it is allowed and pretty much everyone there is on the same page. One reason I was labeled the hatchet man at Walmart was that Sam sent me in to clean house and rebuild then leave to new store management.
Pernell, on July 08, 2019 Susan A. Filed a request to the store manager of # 1651 to contact me regarding my complaint and instead a message was left by an unknown lady telling me to call the assistant manager, (the one who caused the problem) a slap in the face. On July 16, 2019, you advised me that you sent a personal email to the store manager of store number 1651 earlier that day to make personal contact with me. Considering he may be on vacation or physical or mental medical leave I have waited until today to contact you again because I have babysat my phone daily and he has NOT contacted me as of 4:30PM on the 24th. That payment is rolling around again and I am going to get with more massive interest charges. At this point I am feeling the need for not just a refund / rebill but a zero balance of that money period so get the eraser out and a sharp pencil. This is unprecedented and horrible behavior and obviously the management of this store feels they are above You and Corporate Executives far above a regional. At this point I ask for an Escalation to a VP so I do not have to go anywhere else for assistance.
I feel I have given plenty of time for a response from the store manager of Lowes in Acworth Georgia and have been disrespected by all the management of the store as well as the salesman. These people made copy of my sales orders the day I was originally there but I can scan and send to you. I do not want to hear anymore about #1651, I want to know what Lowes Corporate is going to do for me directly. Original letter to Susan below.
July 08, 2019 Original Complaint Letter in Great Detail Responded to by Susan B.
COMPLAINT NEEDING URGENT RESOLUTION FOR PROJECT FINANCING AND STORE # 1651 IN ACWORTH GEORGIA.
Options: Fix It Now or I do a 0% Transfer to another account now.
June 25, 2018
• Received Quotes for Roofing and Gutters, Very rainy year
• Applied for PROJECT Financing for $14,000.00 for several installs. Project Meaning ON GOING.
• Roof was installed August 29, 2018 then Rain, rain, rain.
• Gutters installed November 19, 2018
Written in haste. From the beginning I was VERY clear that EVERYTHING went on the project financing. After the gutters were installed, I received a letter about promotional financing on the $1,178.00 and confused I called the sales rep to make sure the gutters were charged under the PRPOJECT Loan and he confirmed that was so. Reference Text on July 08, 2019; 3:12PM. Not trusting I called the Lowes finance department / credit card people and explained my concern and I was again told that the $1,17800 was included in the PROJECT financing. Last month we received our statement with a very large interest charge and we called the Lowes credit card customer service department to discover that it had been applied through a 6 months promotion instead of the project financing. WRONG!!!!!!! And already addressed.
Gwen, the customer service representative with Lowes credit card explained that all that needs to be done is a refund / rebill and that any person at customer service, the sales rep or any store management can easily do the refund / rebill. Gwen called the store and made the arrangements. I took notes and went to the store and the customer service guy passed it on to an Assistant Manager by the name of Eric who then told me he would have to work with the sales guy Chad to make sure Chad received his credit and that he would call me when the rebill was ready. I thought that was odd and it was not what had been told to me by Gwen. Later that evening Assistant Manager Eric called and told me he would NOT do the refund / rebill (not face to face) and that I had signed a promotional card purchase. I explained that I signed the CHARGE on as tablet, did NOT get copy and understanding the CHARGE was to be part of the $14,000.00 PROJECT financing I was approved for and not another credit card. That because they had already dropped the ball I had gone to their primary competitor and received a PROJECT financing of $18,000.00 and as I had installations done they were added to the PROJECT loan by the competitor. Over the telephone Assistant Manager Eric showed his single-minded process and became Overbearing and Belligerent as per Eric, knows more about refund / rebills than his store or regional management and he is the final say. I explained that there were several more items to have installed and that they had already lost the bids on the doors and fencing because they dropped the ball. He did not are. Assistant Manager Eric and Customer Service? Keeping the Client? Doing the Right Thing? I knew Jack Shoemaker before either of us was in a major position at Wal-Mart and I set up the EDLP and first merchandising for HD as well as the first Behr Promotion. IO have never experienced such extremely poor customer service or apathy toward retaining a good customer. It is obvious that you need me for coaching to all your regional management down.
So, my request to you:
Do NOT send my complaint down the chain to Assistant Manager Eric. Please re-train YOUR people on customer service and doing the RIGHT thing. Please FIX my PROJECT financing by doing the Refund Rebill Immediately moving the $1,178.00 to the PROJECT financing where it was / is supposed to be.
Account:
Ronnie L Rathbone
Kennesaw, GA 30152
Text communications can be supplied at any time regarding MY confirmation that ALL was to be billed to the PROJECT financing.
A few of the text communications between the sales rep and myself:
Jul 8 at 12:08 PM
Halt. I am off today and Just received a letter from Lowes credit approving only $3000.00 AND 6 months No interest. This is Not the Approved $14,000.00 plus and Not the payment terms. We need something in writing from Synchrony showing what was agreed to by them to you and us before we go further on anything. Thank you, Ronnie
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Jul 8 at 12:08 PM
And Syn is showing an APR of 26.99%.
Jul 8 at 12:08 PM
6 months is default unless there is any other offer applicable , like right now we have extended financing options
September 09, 2018 Statement Date
Charge Date: August 29, 2018
Closing Date: September 09, 2018
$5,611.00 Charge – Roof and Shingles
December 10, 2018 Statement
Charge Date November 19, 2018
Closing Date: December 10, 2018
$1,178.00 Charge – Cutters
Date Signed: July 08, 2019
Potential Employee Signature: Ronnie L Rathbone
Printed: Ronnie L Rathbone
Two years ago, we purchased a Troy Bilt super bronco 50 inch riding mower from lowe’s in wheeling, wv. We also purchased an extended warranty. In may or June of this year(2019), I called the warranty company because the throttle broke and the drive belt was stretched and we needed to get them repaired. they approved us for $300 for this repair. My husband used the mower 3 days before taking it in to wheeling lowes for the repair, so it was in working order. the girl at the service desk, when writing the work order up, only put that the tractor would not start and said that the repair company could figure out the rest. They had the tractor for 2 weeks and they called us to say it was ready for us to pick it up. when we got to the store, we asked what had been fixed. the man at the service desk said it was just the throttle cable. he said that the original person who wrote the work order should have listed everything instead of being lazy. so it was sent back out later that week. I get a phone call 2 weeks later from the warranty company telling us that there was a bunch of stuff wrong with the tractor and that the drive belt was NOT covered by the warranty and that we do not have an extended warranty. one of the things they said was that the drive pulley is seized. the tractor was running prior to being in their shop so how is it seized?? the warranty company said it would cost us over $1900 to repair everything. I told them we didn’t have the $1900 and they said ok and that they would have the repair shop return the tractor to lowes for us to pick it in in the SAME CONDITION as we dropped it off (other than the throttle cable that was already fixed). when we got to lowes to pick it up this morning, the tractor started but would not move. we looked down and saw that there were belts just hanging down. so the repair company DID NOT return it they way we were told and the tractor was filthy, which is not how it looked when we dropped it off. my husband started yelling and demanded to speak to a manager, who came out are could care less about what happened. he said they would call the repair place tomorrow (Monday) and tell them they need to put the belt back in place but he was in a hurry to get us out of there. I need the number for the district manager to see about getting this resolved. this is very poor customer service an you will be losing us as customers as well as everyone we know. I need the district manager’s name and phone number for the wheeling, wv store
Having Loews do my kitchen has been a nightmare from day one. First with the measurements, second with Shane at Eatontown NJ store. My kitchen looks incomplete and had to ask Shane to order scribe moulding to make it looked finished. Why didn’t he know this when he placed my order? Also, the whole section above the stove is screwed up. Sent me this thin piece of particle board to go over the side of microwave that doesn’t fit. He told the contractor to glue it to my microwave! Really?? He also left off the kickplate on my order which he reorders but never put an order in. the sent it to the wrong address!!communication is terrible between store associate and contractor. My kitchen was started at the beginning of June and here we are at the end of July and it still is not complete due to the incompetence of the sales associate. I have run out of patience with this project and would never suggest Lowes as a way to remodel a kitchen. No one should have to deal with this. Terrible service
I’m a contractor/ Builder in Tyler , Tx I buy all my materials at your store Today I was surprise see my face on the Tyler crime stoppers local news and FB where I was falsely pointed out by one of your employees for check fraud. Surveillance footage was provided to the Tyler police where i’m standing waiting for someone to bring my purchase to the front so I can load it into my truck. Loss prevention in that office assumed that I was part of a scam fraud without looking at the entire surveillance where they can see I paid with a credit card and made a very large purchase. Not only have I been humiliated because my picture enlarged and put on the local news crime stoppers and all over FB. This has cost me thousand of dollars because I had several contracts cancelled because of this incident. I will sue Lowes if this matter is not taken care of immediately. My contact information is the following
My name is Enrique Nunez my phone number is 903-952-XXXX or 903- 203-XXXX
orquidiamiller@ yahoo.com or Garciae861@ yahoo.com
I just wanted to say how professional the 2 men were that delivered my refrigerator. They had to take off the doors to get in my kitchen and they were so careful. They had about 1/4 inch to spare and didn’t leave a mark. Their names are: Tim Brennan and David Crysler. Big Rapids Lowe’s # 2532
Online Sunday purchase of a Maytag Dryer. Email paper work did NOT show my full phone number on one page and the other page had a 800 phone number. I don’t own a 800 phone number.
Went to store on Monday and was told that the Thursday deliver date stated on my paperwork was not correct. The women said they will deliver on Saturday. But would confirm with a phone call within the hour. I never heard from her again. So I went back to store and was told Saturday was not an accurate delivery date. I was now given a Sunday delivery date and was told that I would get a call from the delivery person Friday who would give me a two hour delivery range. Yes you guessed it, NO call from delivery person.
I called Sunday morning at 8:37 AM and manager on duty said he would look into the deliver time and get right back to me. TWO hours later I called him and when I stated who I was he said OH YES I remember you, the dryer will be delivered this afternoon. He had no intention of calling be back. When the dryer had not been delivered by 4:00 on Sunday I called the store again and a women who identified herself as the assistant manager said she knew nothing about my earlier calls but told me they were putting the dryer on the truck NOW and would deliver the dryer later today. I feel very confident that if I had not called at 4:00 they would not have delivered the dryer on Sunday.
WTH…..these people do not give a darn about customer service.
Now I know why Amazon stock is $2,000, Home Depot stock is $220, and why Lowe’s Stock is $105.
I also know why Lowe’s twitter account will not accept any tweets. They BLOCK everybody.
Because Lowe’s, Allen, Tx employees do not give one hoot about service I will never buy another thing from Lowe’s with Home Depot across the street.
The WORST shopping trip EVER!!!!!!!! I went to the Lake Park,Fl., store on 7/04/19—I usually go to this store with out problems. The store wasn’t mobbed and I needed help in the room ac dept ( which was stacked by the front entry door inside). After 4 tries—I GAVE UP—no one came to help at all after paging any person to help in ac units—-I left and went to Home Depot and in less than 20 minutes I bought the window ac and came back later and got another one as a spare!!!!!!! The man was very good and I spoke to his manager to tell him my story about Lowes. He got a nice note in his file for excellent customer service, which is more than I can for your store. VERY unhappy with this service that I didn’t get a your place-it will be a very long time if I shop there again
I have been a Sears Customer for 37 years so for the first time I have bought a major appliance from someone beside Sears they are no longer in our area. I don’t buy a major appliance on line. I went to Lowe’s in Lufkin, Texas and purchase a refrigerator and dishwasher both of mine was going out. They had a sale. My wife and I knew what we wanted done research went in the store look at the models in the store and we were out. That was on June 27, 2019 suppose to be delivered on July 12, 2019 the refrigerator came in early but they couldn’t delivered it to us we could come pick it up. They had the refrigerator the next week. The dishwasher this is July 25, 2019 and it still not in as I understand it in the warehouse. We have called never get a straight answer we have been lied to, on several times it was suppose to be delivered last week we have had two phone calls like that only to be called minutes later call back it not on the truck. The delivery dept. called one time and hung up on me I have called waiting I called them back and ask them what they wanted oh I dialed your number by mistake I ask them was it so hard to say I dialed the wrong numer instead of hanging up on me. I just don’t understand what so hard about telling the truth I can understand delays I can’t understand lies not calling someone back when they said they would. I will never buy a major appliance from Lowe’s in Lufkin, Texas again. They don’t have a manager he is never there. My wife was told they delivered on Mondays, Wednesdays, and Fridays this was a lie. Customer Care is a joke. I do bet Home Depot would like to have and appreciate $3000.00 in their pockets. I will take my major business some where besides Lowe’s in Lufkin Texas again.
I recently purchased a GE gas cook stove from Lowe’s in Chillicothe, MO. (6/19/2019) And I have been very frustrated with the whole experience. I live in a rural area. I found the stove that I wanted on line, printed off the item, and went to Lowe’s to place the order. After standing in the appliance Dept. for quite awhile, and not seeing anyone to help, I decided to leave the store. As I was walking out, a young lady in the paint Dept. asked me if I needed help. When I explained what I wanted, she left her area and attempted to help place the order. After she had started the process, an associate who should have been there before showed up and took charge of the situation. One of those people that knows everything. I was asked if I wanted delivery and installation, and I said yes. The order was placed. And then Mr. know it all started telling me that it would be July 4th before the stove would be delivered. I needed the stove now, but without any other options, I said OK. He then started telling me that they wouldn’t be able to do installation because the stove would have to be converted over from natural gas to propane, and they didn’t have anyone qualified to do this. He told me it was easy enough to do myself and that it came with the propane orifices. The stove was delivered 7/2/2019. I soon found out that to put the oven orifice in, the stove has to be almost completely disassembled. Remove the oven door, remove the oven bottom, remove the oven burner………… what a joke. Over $830.00 for a stove and I have it laying in my garage trying to figure out how to tear it apart. I talked to the store manager yesterday morning about the whole situation, and he had a smart a** smirk on his face the whole time. He even had the smirk on his face when he said “sorry”. Wow! I have spent a lot of money in this store over the past few years, and I’m treated like a annoying little nobody. How would you feel?
Jeff Anderson
I had a new roof and Gutters put on my house by Lowe’s of Manassas. I love, love my roof and the gutters.
1st I went into Lowe’s of Manassas and spoke to Danny in inside seasonal. I told him I needed a new roof. (So Danny does some paper work)
2nd Mike Sims called that afternoon to sit up appointment to come out to our house.
3rd Mike Sims came out to our house with pictures and book to go over different parts of the roof. The one thing I asked for, was all new plywood on the whole roof. And Mike made shore I got all new plywood.
4th The roofer and the guys with the gutters were great.
Next year I am getting new Windows. Lowe’s of Manassas will see me next year.
(Lowes of Manassas Thank You)
Mary
Hello Robert A. Niblock,
I, Patricia Korducavich along with son and daughter-in-law were in the Pinellas Park store today to buy fencing. I was given the run-around when trying to get some help. I was continually re-directed to the other end of the store, either the garden center or the lumber center when I asked for help. At either place, there was nobody there to help after numerous trips back and forth across the store. Finally, somebody said he would take our order. No input whatsoever as far as what was the best/best-selling fencing for our needs. Just take a stab in the dark as to which type of fencing panels you would like and hopefully it works out!?! After this the cashier at the lumber check-out desk took our order and also stated in his paper quote that we were interested in installation with 20% off as advertised. He then took us over to what appeared to be the acting manager (small skinny guy, looked dirty, dark blonde/somewhat red hair with spotty facial hair and acne scarred skin, also wore glasses. This was right in from the garden center and on the other side was the grill section. I must also say at this point that I am a 100% disabled veteran and your store was my choice to get our fencing done due to the fact that veterans are given a 10% discount. This manager took our name and number, then made an appointment with my daughter-in-law (Katy Morrison) for a salesman to come to the home on July 5 and measure for number of panels, and cost of installation. And this is the disturbing part and why I am writing to you today. He then said that we wouldn’t be able to get the 20% off due to the fact that the panels had to be paid for by the last day of June and it had to be installed by July 2. So, I told him to get us an earlier appointment then as it was advertised as 20% off and we would do just that. He then said that he didn’t have any earlier appointments.
I am fairly positive that he lied to us so that we could not have that deal. I don’t appreciate being lied to! Furthermore, when a store advertises a certain price, they are bound by that. The sign on the fence panels that we wanted to buy and have installed only stated that they would be 20% off with installation, no if, ands, or buts!
So unless there is some rectification of this situation, I must say that you will have lost a very loyal customer. This is no way to treat a customer! The customer service was so poor and on top of that, I was profusely lied to!
Please reply. I am severely angry as to how we were treated by your employees!
Patricia Korducavich
WE WANTED TO HAVE FLOORING INSTALLED. WE GOT THE QUOTE AND THEY
PENCIL IN 154.00 FOR DELIVERY OF THE PRODUCT FOR YOU GUYS TO
INSTALL. THAT SHOULD HAVE BEEN PART OF THE ESTIMATED PRICE.SO WE DECIDED TO GO WITH ANOTHER COMPANY.
I bought fence from the Butler NJ location and was told it would be delivered 6/8/2019 in the morning. When I called Lowes they then told me it would be delivered between 12 and 4pm. When I called to check on the delivery status I was then told that the delivery was cancelled because the truck couldn’t fit it and there are no Sunday flat bed deliveries. I am handicapped, which lowes knew, plus the fact I had people here at my house waiting to put the fence up, which I had to pay for nothing. I am very, very upset! I would appreciate a phone call 973-271-XXXX.
The Lowe’s store located in Espanola, New Mexico 87532 , sure could use some
big improvements. When you go in there are items all over the isles, most products are not stocked in the right place, most days you cant’t find anyone to help if you can’t find an item. Seems like management is not available. to insure
that the store is clean and items in the right place. A person has to navigate through pellets and items in the middle of the isles. Also some items are located
outside in back of the store, and you have to wait for someone to go get them for you. Please the Santa fe, nm. store sure looks a lot better. Home Deport has better origination.
had an measurement of my floor done a few days ago. was advised via voice mail to come in the store or call regarding quote.
called this morning and was advised that I would not be able to speak with anyone until AFTER 1:30 pm. What if I took the time to visit the store? would I be told sorry, we don’t staff properly and we don’t care about your business, come back later.
this is unacceptable. you open at 6am and close at 10 pm. you should be staffed to handle your customers needs during those hours, not turn them away. for a corporation who is constantly closing locations seems you don’t care about retaining business
I have been dealing with someone named Diana in trying to help me get through the problems that we have had concerning the wading pool,
Diana said that I could call her back at 1-866-284-3989, ext: 6587227.
Someone called me this morning and said that the she had been talking with the manager out here at the location where I went to pick up the pool, Lilburn, GA, and that the manager is sure that she brought out a 45″ pool. Amazingly, I had taken a picture of the pool I purchased from Handy Ace Tucker, which is 11.5″ x 45″. The pool delivered to my home from Lowe’s was 36″ x 7.5″. I was asked how I know the difference in the pool size from the one Lowe’s brought to my home, and the one from Ace. That is insulting as hell, I had already sent pictures to BBB showing the difference, and the other way, I know how to take a measurement, and I had measured the pool.
For Lilburn Lowe’s to continue lying is unconscionable at best. I am a legal assistant, not some idiot from the back woods.
James and I have discussed the matter, and I tell you what, Home Depot is right down the street from Lowe’s. I have spent a ton of money with Lowe’s remodeling a 75 year old home, and am still remodeling the home. Lowe’s can come get their damned pool, and credit my account. We won’t be coming to Lowe’s any more, and once I post this information on my 7 different blogs at WordPress, I will be so kind as to send you a link to each blog post.
I don’t appreciate being questioned, like I did something wrong. Lowe’s has lost a good paying customer of many years. We won’t be back!!!
I will be putting this information on BBB as well. Yall should have taken the time to look at the pictures I uploaded to BBB before acting like James and I did something wrong. The only thing we ever did wrong, was come to Lowe’s. The reverse discrimination is horrible already, but then, for this manager to continue to lie about this whole ordeal has gotten old, she should not be working in a store where white people go.
In fact, the day we were there, we also purchased 12 – 50 pound bags of sand. James is 70 years old and there were three young, Afircan American males working for Lowe’s who stood there, doing nothing, except watching this old man, load 12 – 50 # bags of sand into our truck, in 90+ degree weather. That made me mad by itself, but he said to let it go. Now Lowe’s had acted like it is an act of congress to try to make us happy, then again call us liars about the size of this damned stupid wading pool for my dogs.
Yall don’t care about your customers, and accept the lies of a manager who obviously don’t like white people, so Bye- Bye. Make arrangements to get your pool, and I want a refund asap. Even Diana lied to me about how to contact her back. No one at Lowe’s can tell the truth!
Janet McDonald
.I ordered a Craftsman riding lawn mower from Lowe’s in Champaign, Illinois and it broke down after one use. I purchased a more expensive model but when they delivered it, it was the wrong model. When they finally delivered the T240 I wanted, it was scratched, the decals were wrinkling up, and one of the deck wheels were worn. I refused delivery at that point and they took it back. while I was trying to setup a new delivery date, a woman at the front desk could not find my order and told another worker she could not find what I “supposedly” ordered.
That did not sit well with me and I told her so. Another worker looked for my orders (I ordered a dump trailer as well) and could not find it either. I could see the screen and pointed out to her where my orders were listed. Why she could not see it at first I have no idea. Well, they delivered my trailer and the T240, but the mower was the same exact one I had returned the time before. I complained to the delivery coordinator, and he just got mad and defensive so I said I wanted to talk to the store manager. He said they would call me back and hung up. I did not hear anything for several hours so I called back and managed to speak to a second manager. It was obvious that the delivery coordinator did not contact anyone. This has been going on for more than a month now and I have had to pay my landscaper over a $100.00 to mow my yard. I was going to buy some lawn furniture at this store, but after all the trouble I had, I bought a set from Menards. I am going to give them one more chance to deliver the correct mower to me that does not look like someone has been standing on it.
More of the same from Lowe’s in Egg Harbor Twp., NJ. Tried to get a sliding patio door installed. They advertise a door for $444, a screen door for $42 and $549 installation. I have a standard 72″ x 80″ door opening…nothing custom required. I get the estimate for over $1900, and am told that DOESN’T INCLUDE THE DOOR! I don’t know what a “Level Fee” is, but that was $810 on it’s own. Try to call the store for three straight days…either the phone just rings, or someone answers and I end up getting hung up on. The ONE door guy works day shift. Guess who else works day shift…me! I cannot get them to return a call, and the emails I get from the door guy are cryptic and don’t answer my question. I call their 1-800 customer service line, and get put on hold for 35 minutes before THEY hang up on me. I finally get someone, who tells me “yeah, that’s an issue everywhere. Even we can’t get in touch with the stores most of the time”. I am literally trying to throw money at Lowe’s and no one is there to take it. There’s a Home Depot right across the street. I’ll throw my money at them. I’ve gone to this Lowe’s location since the doors opened, but I will never walk in there again. Between people who have zero command of the English language, people who dress like trash, and people who cannot present a professional appearance and look homeless (reference Charles, the trainee in Doors who was left on a shift by himself with NO ACCESS TO THEIR COMPUTER SYSTEM), their customer service is costing them someone who spends a couple grand a year. Worse, that money is going to their biggest competitor now. We’ll see if Home Depot can win over a new customer.
Lowes has been extremely and un-necessarily frustrating in avoiding doing the right thing IMO. I finally am requesting $300.00 credit on my account so I can get an installer to put back 2 storm doors taken down by Lowes (or their sub-contractor) but never hung back up after they installed 2 new steel doors we purchased. We paid over $4,000 + extra money for knobs, locks, keys, & more for these doors. In Feb. 2019 we purchased a total of 4 steel doors and a sliding glass patio door for a home we wanted to move into asap but wanted some things done first. Took 7 weeks wait for the doors to come into Lowes. We were patient. Took another 2 weeks for the patio door to be installed only to be imperfect. It did not slide smoothly as expected. It bounced and pulled hard and tight. Took a month and 3 trips and many phone calls and 2 different fellows to get that fixed properly. Patience is really thinning about now. The two new exterior doors were finally installed 2 weeks after that. Two existing “storm doors” were there from the beginning when they first measured for the new steel doors. Finally the doors were installed but the 2 storm doors they took down – they left down. They never hung them back up! They said they would not fit back. Well, then they should adjust them so they will fit back, don’t you think?. No fault of ours, the customer. This was all known to them from day one when they measured, not once, but twice. So what’s the problem? Well, they won’t come back and put back on the 2 existing “storm” doors. They said they don’t know how to adjust them to fit back. Huh? Aren’t they the sub-contracting Pro’s who work with Lowes and do this specific job for a living? ** It was an insult to give us an option to buy 2 new storm doors from them (Lowes) with a 10% discount. What? Why should we do that? Why should we spend more money? Just install our 2 beautiful existing “storm” doors they took down in order to install the two new steel exterior doors we purchased from them. That’s all I ask. They did the measuring, remember? That procedure was an additional $35.00 billed twice, because the first measuring was incomplete. That time span between 2 separate measurements was a week and 2 different men did the measuring. I am so exasperated, tired of repeating the problem directed to so many different people at Lowes over spans of weeks – over and over again. No one seems to get anything correct. Work orders issued, cancelled, re-issued, cancelled again – due to wrong job explanation, bad communications within their system – I give up. I asked Lowes to just credit my account for $300.00 and I will pay someone to put the doors back that they should have done 5 weeks ago. My blood pressure was sky high. Do they do this on purpose? Only person who seems to follow our problem and tries to help is the salesman, named Steve. He has been very nice, calm, cool, collective. But, problem is still not solved. I am 84 years old, a Korean war veteran, & have been a loyal customer of Lowes all my life. My experience has not been a good one this time around to say the least! This is going on since February and we are still not moved into this house. This is May 3rd and one of the frustrating reasons why.
Thank you – and hoping someone will pay attention.
Recently purchased four (4) major appliances — top of the line Samsung fridge, range, microwave, dishwasher. It was a nightmare from the get-go at the Wheeling, W.Va., store.
Save one staffer, Philip, store personnel are a cluster cluck — not familiar with processes, poor communication among that personnel that created unneeded confusion, extreme frustration and long, long delays.
And the phone system only exacerbates the mess. Constantly being cut off. No one picks up. Sent into the perpetual Lowe’s Hell Phone Loop.
And few beside Philip seemed to care.
It’s a quite customer-unfriendly climate.
This is how those who spend $8,000 on new kitchen appliances are treated? Yes, $8,000.
Bottom line: Never will purchase appliances through Lowe’s again. Never. The right hand doesn’t know what the left hand is doing/has done at this store. The phone system is not navigable. Staff does not communicate. And, again save for Philip, you came very close to losing this sale.
But again, you’ve lost my future business. And that includes appliances for a second full kitchen coming in a soon to be built-out basement. It’s just not worth my time or money.
My husband and I were interested in having vinyl plank installed so we stopped by Lowes, Bullhead City, AZ. Kelly helped us, he was very knowledgeable about the vinyl planks. While there we noticed your program 2 years no interest. We asked about carpet and was told to pick a color. We did pick a color but had no idea of the quality.. Ultimately we had to pick a different carpet. There did not seem to be anyone knowledgeable the carpet. We paid $40 for someone to measure for vinyl and another $40 to measure for carpet. Measurement was done Wednesday April 10. We called April 17 to see if the estimate was done. The lady said someone would call the next day. Mark did, we felt the estimate was about $1500.00 too high. That evening April 18, we went to the store to go over the estimate. The carpet estimate was for about 75 feet more than the square footage of the living room. Mark could not explain it, he asked his manager and he could not explain. Mark said he had a call into the estimator or emailed him to explain. Mark was going to be off work about 4 days but promised a call to us the same evening. While going over the estimate Mark had papers in his hand that had the wrong carpet on it. As I looked it had someone else’s name on the folder. Got that straightened out. I also felt Mark was rude to other employees in the flooring area. No one called about the estimate until today. I explained we were to have been called about 9 days ago and were unhappy with the whole process with Lowes. We have gone elsewhere for out flooring needs, they have dedicated employees to help customers understand the different qualities of flooring. At Lowes, it was hit or miss, no one to stay with us and help us. Shuffled off to other employees. We would like our $80.00 refunded as this was a complete fiasco.
So many negative comments on here, not sure if mine will even be noticed. Last Thursday 4/6 my water heater went out. I wanted to get it with Lowes on my Lowes card and have it installed. I went to the store in the evening, couldn’t find anyone to help. Finally got some help, told me they have to send someone to first measure before they could sign me up for installation. The next day the individual showed up, did what he was supposed to do and said I would get a call back. Mind you, this cost me $35. So I waited and waited, no call. I called later that afternoon and said the plumber that inspected it hadn’t downloaded his stuff. I was told as soon as it showed up I would be called. Now it’s Saturday morning, day 2 without hot water and showering was difficult to say the least I waited and finally around 12:30 called Lowes. Transferred a couple of times, finally customer service said, “Oh all the guys left at 12 they will have to call you on Monday.” ARE YOU F’ING KIDDING ME. Two more days without hot water. So I found a plumber, which I should have done in the first time. This was horrible customer service by Lowes, but it isn’t the first time. I should have known better when I purchased a Washer & Dryer few months back and it took 3 months to deliver and the order was messed up and I got 10% off b/c they put a dent on the dryer. LOWES, YOU HAVE LOST A CUSTOMER FOREVER.
Hello my name is Joseph Lambert I am a veteran of the Armed Forces. I have always been a dedicated Shopper with Lowes because how you guys support the Military. I Recently purchased almost $7,000 in flooring from the Toledo Oh store. I am in the business field Myself and hate when you hear complaints that are not validated. I assure you My situation is terrible for business for Lowes. I will no longer do business with Lowes if I do not hear back from someone. I have tried to reach out to many Managers to just get any answers. Every manager I talk to tells me they will call back and nothing, no response. I originally went to purchase Pergo flooring and placed my Order over a month ago. The young lady Amanda working in the flooring section was very rude to begin with but I can deal with rude. She told me my order would be in on Monday to come pick it up it usually takes about a week. So I had my buddy that’s a contractor ready to go on Monday. I went in to pick my flooring up they said oh it was never even ordered. So I was upset so I asked to speak with a manager. He assured me for the inconvenience he would monitor my flooring order the whole way and discount it/keep me up to speed the whole way. I told him perfect and asked him to maybe just have Lowes install it then. I arranged for someone to come measure never did hear back from the manager on anything. Definitely didn’t get a discount just more issues. Okay no biggie on the discount. Now its been 2 weeks and I tried calling for updates nobody would call me back. Then they finally called me said the flooring was in. Great when can you deliver it? She said does Friday work. Now its Friday and they just informed me none of my flooring is in they cant deliver it. I called asked to speak with another manager. I talked to a lady she promised she would follow up with me well she surely didn’t. I am furious. I spent that much money While raising 3 kids and I am going to make my first payment soon on a floor I been trying to get for well over a month. And nobody can give me answers. I have 3 Bathrooms I want done but I do not believe I will be using Lowes any longer for those.
I hope I will hear some sort of response from someone. Thanks and very respectfully.
Joseph C. Lambert
419-344-XXXX
josephlambert86@ yahoo.com
I went to Lowe’s on Feb 21st to purchase some appliances Nikki was the associate that placed the order. I ordered a stove, dishwasher, microwave and refrigerator. I received my items around March 5th. They brought me the wrong refrigerator. I excepted the stove, microwave and dishwasher. When I had the microwave put in the blower did not work so returned to store for new one. Asked about the refrigerator that I ordered and when will I receive the correct one. The reply I received was they were waiting for the one I rejected to come back to the store before they could order a new one. Couple of days later still no refrigerator re-ordered. Went back into store to make sure my refrigerator was ordered. I finally received the refrigerator I inspected it there was a dent on the right side. Again I rejected the refrigerator and went back to store to make sure another refrigerator was ordered. I was told they had another one in the stock room and that would be sent to my home March 27th. Never received a phone call for delivery. Went back into store March 28th and talked to Rudy who checked the stock room and said there was no refrigerator there to be delivered. I was so upset with customer service asked for my money back. Called Corporate March 29th to file complaint never received a call from Lowe’s. I received a phone call from Lowe’s home delivery March 30th they were going to deliver a refrigerator to me Sunday March 31st. Truck came delivered the exact same refrigerator I rejected with dent on right side. Called Corp back on April 1st to follow up. I went into Lowe’s April 1st to talk with manager I received a discount but the refrigerator was priced 1499 and the first time I placed the order it was 1399. It was my fault for not checking my previous receipt. Now I feel like I really didn’t get much of a discount for the trouble I went through. Will never order appliances from Lowe’s again.
Rosemary
On June 22 2018 I entered into a contract with the Lowes Store in Mt. Vernon, Illinois for the removal of an existing shower unit and a new replacement shower unit which I purchased from the same Lowes store in Mt. Vernon, Illinois. The Project Specialist was Amanda Fenton. The job was to be completed by August 18 2018 which it was done by that date. About 2 months after completion, I noticed water standing on the floor near the left corner of the unit. I called Amanda Fenton who immediately sent out the installer. He found improper caulking near the area of the leak. About 3 weeks later the same area was leaking again, and the installer was sent out again. To date the leak has stopped however about 2 weeks after the last leak repair was done, I noticed floor tile in that area had lifted. I called for Amanda Fenton again and after waiting for 3 weeks I was finally contacted by another lady at Lowes of Mt. Vernon, who told me she would talk to “someone” at Lowes in Mt. Vernon, Illinois. this was about the middle of January and I have not heard another word from Lowes of Mt. Vernon. This floor problem seems to result directly from the leaks but now that I have not heard from nor received any assistance from Lowes of Mt. Vernon, Illinois, I am emailing you to file a complaint. This job has a warranty good until August 18, 2019 and I would like some help. Thank you for listening to me. Larry Clark
I left a comment about lowes and their scam carpet install sale in August of 2018. I have checked back here several times to see if they had any interest in a reply. During that time I have also read thru the comments left by everyone else. It is quite obvious that everyone from the so called ceo down to the store personal could care less. Their people are so obnoxious that they think they are above replying to us. I guess that is why they are closing some stores this year. Maybe it’s time that everyone stops shopping there and puts this sorry company out of business for good. Unfortunatly the cost of that would be that the few good employees would have to lose their jobs. Remenber shop at your local lumber yards and hardware stores and keep the money out of the hands of companys like this and in the hands of our local small business people.
hello I know I am just a simple old man who is a Vietnam vet .but I went to your store in berby ct on route 34 ands I wen there with my daughter to get a new carpet 12 feet by 14 feet and e saw a employee in the isale were we were standing near the carpet and asked him if he could cut the carpet for us ,he said he would have to go and fine someone to do that s he does not cut carpet . we waited for over a half houre and no one ever came and never heard any page for help .so I had left the store not happy at all , well I am going back there today to see if there is any staff member is going to help me before I decide to go to home depot .
Last March 2018 I purchased all my appliances and fixtures for my kitchen and master bathroom. on the day they were delivered to my home we were out of town and my son was at home, they put all the stuff in a storage area were they sat and untouched for 10 months until my contractors needed to install them in my newly remodeled kitchen that I spent over 50 thousand dollars on which I purchased everything from Lowe’s. Well when the refrigerator was installed and unwrapped there is about six dents in the door, the dishwasher was installed and to find out the hinge on the door is broken. Well Lowe’s said I bought them a year ago that they can’t do anything to help me, except charch me almost half of what I payed for it to fix it. This is very poor customer service and I will never step another foot in a Lowe’s store after being treated like this and spending so much money with this corporation.
In May of 2018 I purchased a Tradewinds Pet Door from the Lowe’s in Avon, Indiana. In August when I house was finished it was installed. In Sept. 2018 the inside handle feel off the door. I called Customer Service and after three phone calls someone came out and put the handle back on. On December 26, 2018 the handle fell off again. I called and talked to Whitney. I explained to her that I had no way to tie the door down so it wouldn’t blow in the wind and that we had extremely high winds (40 mile an hour) this time of year. She gave me the W/O # WO-000126535 and told me someone would contract me within 2 business days. No on called.
In the mean time on New Years Eve the door pulled the frame from the doorway away from the house and knocked my gutter off the side of my house.
On January 2, 2019 I call again and was transferred 4 times. A person named Carl who said he was a manager told me to call Kenny Doors. They were the installers.
On January 6, 2019 Kenny Doors came out to look at the door. He took the door off and put it in my garage. The opener had also broke off the door. He took pictures and said he would talk to Lowes and get back to me.
On January 10, 2019 I called Kenny doors again, but they didn’t answer.
On January 10, 2019 I also called Lowe’s installed sales and spoke to Landon. He said he would look into it and call me back. He has never called back.
On January 17 I spoke to Dustin to transferred me to Chris who gave me w/o #WO-0001238441 to replace the door and she would look into repairing the frame and would call back. She has never called back.
On January 23, 2019 I spoke to Ruby. She tried to reach the coordinator assigned to my store (Noel) but could not. She said she would call me back but has never done so.
It has bee 6 weeks I have been without a storm door. I don’t seem to be getting anywhere with your customer service people. If I do not get a reply from this post with a week I am taking the broken door back to Lowe’s and asking for my money back.
Lowe’s, in my opinion (and it seems in many peoples opinion, from reading the posts) has the worst customer service I have ever encountered and I will never purchase anything from them again. I would rather drive the 15 miles to a Home Depot.
Let me start off by saying that I’ve been a loyal Lowes customer for a long time.
On January 14th 2019, my wife and I bought and paid for a beautiful Matag washer and gas dryer from the Lowes store on Rohrerstown in Lancaster Pa. We took the earliest delivery date, and scheduled delivery for January 23rd 2019 (9 days). On the day before delivery, I unhooked both old appliances so they were ready to be removed. On delivery day I received a call from the installers saying I was on their list and the truck would arrive between 1:30 and 3:30pm. I waited until 4:15pm and called the Lowes Store. I was transferred 4 times and had to explain the problem 4 times. I was told excuses that maybe they ran into traffic, that a worker had been injured, and that they had stopped to eat because the workers deserve to eat too. and I explained that I understand things happen that are out of our control, but a phone call letting the customer know the truck would be late should be appropriate. next I received a call from the driver/installer asking if I wanted to reschedule or take delivery late. I stated I would like the appliances delivered as soon as possible and he said he would be there in a half hour. My wife arrived home from work, and I needed to attend to some business, so I left the house. The delivery truck arrived at my house 5:30pm . my wife called me and told me the washer was installed but the dryer was not delivered. The next morning I received a call stating that the dryer had arrived and they would like to set up a date for it to be delivered. At this point I’m upset , so I went in person to my Lowes store to speak to someone with authority. I spoke to the store manager who seemed sympathetic, I explained they should have called me when they realized they didn’t have both appliances for delivery and at the least called me when the delivery was late. The store manager took me to the appliance manager for rectification. Jim the appliance manager stared at me while I again explained my circumstances and told me things happen out of his control, and that he cant help it. Never did he say He was sorry it happened or if he could help me make it better. I told him after spending half a day waiting on the delivery, and most of the morning today dealing with Lowes mistake, I’d like to be first on the list for delivery tomorrow, and Jims response was I cant guarantee a time for delivery because what if we lose power or the truck has a break down. Jim was being very uncooperative so I asked to speak to someone else. Another Asst. Manager responded and I told him what I wanted and he stated (We’ll do our best). I guess We’ll find out soon enough.
I spent a lot of money on these appliances, and now I’m spending more time than I want on trying to get them in my home. No one ever said they were sorry or went out of there way to make my situation better.
I’m rethinking my loyalty to Lowes, Maybe Home Depot will treat me better .
Charles
On January 21, 2019 I bought a refriig. at Lowes in Espanola, New Mexico, this Frig. was to be delivered on January 22, 2019. Well I waited all day for this to happen and it never came. There was not a call that they would not be here. This is not the first time that Lowes has disappointed me in purchases that I have made. The only reason I continue to shop there is that it is the closest store to where I live, but it is very disappointing to see that service cannot be improved. Complaining might not do any good, I doubt very much that these are ever read by anyone and that is the reason that nothing changes with Lowes.
VERY DISAPPOINTED
My problem started when I bought and paid for a white refrigerator and ice maker at Lowe’s on September 25, 2018, October 5th a black refrigerator was delivered. October 11th a white refrigerator was delivered with out ice maker. October 12th ice maker delivered, however ice had an unpleasant taste. Waiting for unpleasant taste of ice to clear up. October 16th door had to be adjusted to close properly. October 22nd someone came out to check ice maker, suggested a filter. We have never had a filter on our refrigerators.
October bought filter at Lowe’s. Husband put filter on refrigerator. Filter needed to be installed with writing up side down. His mistake. October 24th bought another filter from Lowe’s. Water would not go through filter. October 31st bought filter from Home Depot.
Ice came out black. November 3rd we finally got ice we could use. From September 25th to November 3rd we finally got a refrigerator that worked. On November 6th I sent a letter to Lowe’s in North Wilkesboro, N. C. telling about my experiences but the letter was returned. November 20 letter was sent to 1000 Lowes Blvd., Mooresville, N. C. That letter has not been returned. I have not heard anything from Lowe’s. I guess they don’t care. Word of mouth is the best advertisement. I now warn my friends to not buy anything from Lowe’s that has be be delivered. THEY DON’T CARE ABOUT THEIR SERVICES.
I am a 87 year old widow. I bought a Kitchen Aid refrigerator on 08/11/1917 and a 5year protection plan since I have had problem with it, the came I don’t even remember how often to repair it. The first technician touched it and said the icemaker would work now, which it did not then the freezer started to ice up and it is still going on only that more problems started. This has been going on for 17 month at this point I want my money back which the manager at Lowes told me would take 5 working day that was just before Xmas.
I had been working with the Lowes store in Petoskey Michigan. I order carpet and pad on September 14, 2018. My scheduled install date was October 12, 2018. The day before the install a store representative called inform me that the pad I ordered did not come in. She asked to substitute a less expensive pad in its place. I did agree to exchange. I took me over a month to receive a refund for this.
On the day of the install, the installer removed all the carpet and pad, installed some padding in one of the bedrooms, then he discovered that the carpet was flawed so I sent it back. I was left with my house completely disheveled. 2 bedrooms unusable. Hallway and living room with exposed tack strips.
I immediately call Lowes to reorder and expedite the order as having exposed tack strips with pets and grandchildren around is not safe. They assured me they would get right on it. I arrived at the store about an hour or so later. They had not gotten right on it. No knew anything about it. I worked with Jennifer there to get it reordered and expedited. She assured me she would call me around 6.30 that evening with a delivery date. She also gave me the installation services number to get that rolling. Why I had to do that I’m not sure. I sat on hold for 45 minutes before I hung up and call the store back-unacceptable. At 7:10 I called Jenifer back as she did not call me as promised. She was gone. This became a pattern from Lowes. Time and time again I was promised return phones call and wouldn’t get them, ask for a supervisor and couldn’t get one. Once they got my money they didn’t care.
When my carpet finally arrived at Lowes I had to go pick it up—not the installer. He would not go to the store and get that day, it would have interfere with his scheduled. Nor he did not bring the pad as I was told he would. So when I arrived with the carpet there was no pad. The store finally brought this. The installer was alone so my boyfriend had to help move furniture. My contract clearly states that Lowes was to move the furniture and put it back. Everything but the piano. I had to rent piano movers for that. This is my second day of renting them as I had them the first day of install as well. The installer was there till nearly midnight. He did not vacuum or clean up in any way. He left the remainder of the old carpet and scrap from the new in piles in my front yard and on my back deck. Again the contract clearly state that he was to do clean up and removal of debris. It was a poor install job. I had 2 seams that were separating.
All and all it took 8 visits to complete this carpet installation—2 install dates, three to pick up the debris, three to repair the seam. Each time I had to take time off from work. Plus going to get the carpet, equipment rentals, my boyfriend’s time and labor move furniture, the time it took me to clean up the mess and countless hours on the phone. All of which is documented.
I was contacted by John Ruggles, Service Production Supervisor CPO, CSC-I Lowe’s Companies, Inc. He was to work with me to negotiate compensation. I have not heard from him since November 21st. His offer was an insult. It didn’t come close to covering my additional expenses and loss wages incurred from this job. I countered his offer and never heard back. Again this is common for Lowes to not communicate.
This is my last attempt to contact Lowes directly. If I cannot get some communication and resolution within the next 10 days, I will take it to court. I will also contact every news media I can with my complaint about Lowes lack of customer service.
Have read all the other complaints there seems to be a common trend. Poor customer service, lack of professionalism, broken promises, and a total break down of communication. This is a corporate wide problem. These incidents are not isolated to a particular store. They are from all over the country. For every one of these complaints there are 10 more who didn’t take the time to write and will never shop at Lowes again. I personal know of 3 in my area. I strongly urge Lowes to look at this problem.
I live in a small town in southeastern Kentucky . Our local Lowe’s is 45 miles away, and they use a construction company for installations that is 60 miles away. In June of 2018
I purchased a shower door from Lowe’s. The door was ordered and came in in a reasonable time. However, that was the last reasonable thing that happened, The construction company made SEVEN trips to my home spanning over two months trying to correctly install this door. Finally the door looked and operated correctly. The first week in November the bushing on the door broke and thus the door would not open or shut. The bushings on the door had been installed incorrectly. I immediately call Lowe’s and thats when the run around began. Today is the last day in December and tomorrow will be 2019 and I still can not use my shower. Every phone call I have made has been sending me to someone else and getting promises that never have been kept. I used the no interest payment plan and have made payments each month. I have one more payment to have this $1400 door paid for and some how last month I was charged a $25 fee. Salt in the wound since I can’t even use my shower. I have told all my friends and I’m ready to get on social media to tell my story. It doesn’t seem that anyone cares or wants to help me with this problem. This is no way to do business. I’ve had several friends cancel there orders at Lowe’s because of the way I have been treated, I’m a patient person but this is unbelieveable the way Lowe’s in Corbin Kentucky has treated this customer. I got the ear of one of the managers and he gave me a $300 discount before Thanksgiving and I thought that was fair and I was going to get my door fixed immediately but as you see I still have no shower door fixed. The last call I made this morning, I was told the parts were ordered and I should get them within days and the installers would be contacted. So now IF this does come about I’m still looking at the middle of January before I have a working shower door. And if they send the same guys who took seven times to get it installed I’m not sure this door will work either. I would appreciate someone with authority to look into this matter. Will never use Lowe’s again!!!!!!!!!!
I custom ordered cabinets on October 13, 2018 in my contract it said 4 to 8 weeks so I went back in December just the week before Christmas and they said that I had already received them on Nov 23 according to the email Pete (who’s the one that sold me the cabinets) which was not true so we called the delivery people they said they tried to reach me several times which they did not because they had the wrong phone number so we set up a time for me to receive the cabinets on December 26 between the hours of 11 to 3 well about 430 I still haven’t received my cabinets or heard from anyone so I called the Lowe’s office it’s took me six tries after being hung up on three times to finally get a manager and I told him to cancel the order and I’ll go do my business elsewhere he said he couldn’t do it until he got the cabinets I said I don’t have them so you have them. He try to get hold of delivery people but they had gone home for the day because it was after 5 o’clock by this time. He said he there’s nothing he could do. After asking several times for him to cancel the order and put the money back on my account he hung up on me. About 5:30 people came to deliver the cabinets and I told them I had already canceled the order. I never received a phone call that they were going to be delayed. I waited for over five hours for the delivery with no phone call no nothing. When they arrived I was getting ready for work I have to be to work at six so I could not except the order because I had already canceled the order with Lowe’s. Now the delivery people have been calling wanting to deliver them when they need to get with Lowes cause I canceled the order and I want my money back on my account. Customer service at Lowe’s and their contract third-party delivery people is very disrespectful you just don’t leave people hanging for hours and hours waiting for the delivery with no phone call and you don’t hang up on people. The Lowe’s I’m talking about is on US 27 Haines City, Florida.
Good afternoon,
I understand your store policy is not allowing display items to be sold “because you might be getting more in” . On more than one occasion this has happened to me.
I have been in Retail for over 40 years and if we did not want to sell a display….we took it off the sales floor! It is very frustrating finding something you like only to find out you cannot purchase it.
Today we tried to purchase an Orian Camp Creek 5.25′ X 7.5″ area rug (model 391541 item # 955169 ) which was on display. The sales associate in Carson City, NV was very helpful trying to find us one and when he couldn’t locate one, suggested we go on line when we got home, which we did. It turns out it is not available anywhere.
What do I want? Well… I want the rug. How hard is it to hang another one when you are able to restock?
I would like to have a response. Thank you
I’m going to file a Consumer Affairs and BBB complaint against Lowe’s Service Advantage group for unfair business practices. A few months ago, I was denied my claim to fix my (2 year old) Samsung Flexzone frig showcase door handle. The handle components internal to the door failed and caused the handle dislodge from its mountings. No damage, just fell out. The tech guy said they would have to replace the entire showcase door (~$250). I won’t even consider this normal wear and tear.
The Service Advantage folks kept quoting “Unintentional Damage” as the reason why my claim was denied. Sounds like double jeopardy to me. A supervisor claimed this term could be found in the Terms and Conditions posted on Lowe’s website. The term is nowhere to be found. Anyway, there was no intentional or unintentional damage – the handle fell out.
CONSUMERS BEWARE! Lowes Protection Plan states “With a Lowe’s Protection Plan, you’ll be covered when those unexpected failures catch you off guard.” Absolutely NOT true!!!
Add me to the list of unhappy Lowes customers. I had them do a kitchen cabinet install for me and the whole thing was messed up. It could have been easily fixed, but everyone at the local lowes in Allen Texas just passed the blame around. They made promises and then failed to follow through time after time. I finally thought I had gotten the resolution I needed from the install manager when he assured me that he would get it done right. He said the install team would come out and finish the job and he would contact afterwards to talk about some compensation for our troubles. Guess what? NO phone call and no response from the manager. I’ve already started to spread the word – don’t use Lowes!
I ordered a LG Refrigerator back during the July 4th sale week. IT is now November 28th and still NO FRIDGE! When 1st ordered, we received a delivery for August. 2 days before delivery it was cancelled due to a back order issue. We then received a delivery notice for November 23rd. I was sort of skeptical because November 23rd was the day after Thanksgiving. Giving the terrible experiences I’ve had in the past with Lowes, I didn’t count on the delivery. The email stated delivery between 600am and 800pm. On that day at when no word from Lowes by 200pm, I decided to contact the store where it was being delivered from. It took 3 different phone calls (2X they hung up on me) to finally get someone who would help me. They finally said that there was NEVER a November 23rd scheduled delivery and it would NOW be delivered on November 28th. Today is November 28th and low and behold, they called and NOW there is a problem with their delivery truck. I live in a very rural area where Lowes is the only gig in town. IF I had a choice there is no way Lowes would EVER GET my business again. The experiences I’ve had from wood delivery to appliances has been nothing but HORRIBLE!!!! IF i could give them a negative rating I would.
I have just entered into the final stage of doing business with lowes. I started a carpet order over a month ago? After numerous mistakes from very shoddy employees, It looked like the order finally was in place.I had a 12 noon installation time and they just arrived after calling twice? It is now 5pm. At 80 years old I do not appreciate this and lowes in my opinion are at fault? You call people, we spend the day moving furniture, then have to beg to get them to do what they were suppose to do at 12 noon. This is the worst business I have ever experienced in 80 years! The store has employees that are lost, The company and installers are not together, all you have succeeded at is too wear out two old people trying to buy a rug from you. I am tired, disgusted, and will more than likely never set foot in lowes again. Thank you for absolutely nothing. I am half certain this will never reach anyone with any sense?, But if it does? hire some, and definitely fire some.
Long story short new microwave failed September 21, 2018 and as of today November 12, 2018 I am still without a microwave. Lowes has been useless in assisting the only thing they can do is apologize but do nothing. Today I called corporte, started with a Michael who seemed genuinely concerned escalated it to a supervisor who could only read me the legal crap and when I asked her a question she transferred me to the company doing the service.
She had no idea what the situation was nor did she give a crap.
Never will I purchase any type of appliance or product that carries a warranty from Lowes.
I will only shop at Lowes when it to my benefit or convenience
Mr. Niblock, CEO of Lowes. Please tell me what constitutes furniture removal from a bedroom? I read your ad in which it says “the deluxe installation of carpet includes, removal of furniture, disposal of old carpet and basic installation”. Yet your Mr. Jonathan Dunn of store # 2364 told me it cost $45.00 EACH to remove the bed, headboard, dresser, nightstand!! .What do you put in a bedroom?!! Something is wrong, either your Mr. Dunn is quite ignorant in that dept. or your ad is misleading or perhaps I did not understand. I am trying to purchase carpet installation for two bedrooms and hallway, I had wanted a third bedroom carpeted, but it is scary. thank you for your help.
I purchased a washer, dryer at Tikahtnu Commons store (great store) in Sept 2017.
In error Lowe’s over charged me for 3 appliances.
I spoke with Jackie Barnett, Exec Customer Relations. I spoke or argued with Miss Barnett 4 times on the phone, after she called me at 6:30 am on the 4th of July, I refused to ever talk to her again.
After 1 year and 1 month later another case worker corrected the error.
So why is Jackie Barnett there to tick off customers ????? She not only does NOT do her job,,,,,,she doesn’t even know how.
On 2 October 2017, I received an email from Daniel Frost concerning an estimate he did for a deck. On 4 October 2017 my wife and I met with Mr. Frost and gave him a check and signed a contract to have Lowes build a deck possibly as early as Nov 2017 or in the spring of 2018. I was then told that they could not do the work until 2018. So the contract was modified to start the 1st of April 2018 and to be completed 30 May 2018. The material was delivered the Friday before construction was to begin. On Monday the installer arrived and did an inventory. He then told me that he would not be able to begin construct because Lowes did not have the correct material, did not have enough material. It seems that Lowes thought a deck could be built with 1 4×4 post. he said that he would have to go to Lowes order the correct and missing material to include replacing the concrete bags they left out in the rain . I was then contacted and told it could be awhile as they did not have the materials and would have to be reordered. The installer told me that he had informed the store manager to come pickup the material in my yard. 2 weeks later I received a call from the installer saying he could no longer do the deck until sometime in July. I was then told by Lowes that they would try to get another installer to do the work earlier. Another installer called and said he and his people would be here on the 4th of June to build the deck. I then went back to Lowes and spoke to the store manager (Jim Kieffer) about the material still in my yard killing my grass and was told by him that he would make sure that new topsoil and seed would be placed once the deck material was out of the way. June 4th arrived and so did the installer. the installer said he could not do the work as he would have to replace the material in my yard because it had started warping because it had sat on the lawn to long. The installers then showed up a week later with manual post hole digger, after about 15 minutes the told me they had to go get a gas digger. Things went downhill from there. Here it is 19 Oct 2018 an my deck is still not built and still getting the run around from Lowes. When will this joke end Oh and the best part is there is part of the deck that is done is now coming apart. I guess that the joke is on me..thinking Lowes was better than some scam artist company. Taking my money and then flipping me the bird. DO NOT EXPECT ME TO RECOMMEND LOWES !
For more than 20 years I have been a faithful customer of Lowes. Not just because it was the closer than Home Depot, it was the customer service I received each time I visited the store that kept me coming back. Until recently, I would not have even considered going to Home Depot but the mental anguish that I recently experienced by two of your employees have left me with a “bad taste” in my mouth for your company. I would never have thought that your Project Specialist, Frank Cicchetto, at Store #1116 in Augusta, GA would have been so…manipulative. This was my very first experience with Project Installations I can’t believe what he is doing to make money! I don’t believe that that this manipulation just happened to me….I believe he is doing it everyday to innocent people who are unsuspecting of his greed. Mr. Cicchetto came out to my daughter’s home in August, 2018 to give us an estimate for a 4′ chain fence to enclose a portion of her backyard. He provided an estimate for 158 square feet with 1 walk through gate for $1875.00. I asked for a drive through gate to be added and the charge went up to $2275.00. Now having been a loyal and faithful customer of Lowes for more than 20 years I thought I was working with a “name that I could trust.” They delivered 4 rolls of 4′ fencing, and all the poles and connections needed for the contractor to put the fence together. It only took the 3 young men about 3 hours to complete the work. The foreman informed me that I could return the unused items to get a credit. So I called Mr. Cicchetto and asked him to have his team pick up the remaining items, that included one untouched roll of 4′ fencing, poles, connections and 12 bags of quick mix cement. My daughter was home when they came and picked the items up but they left a paper in the door stating that they would return when someone was home. I decided to go to the store and price the items so that I would know how much of a credit I would receive when the “@#?*^@ hit the fan.” YES! I found out that for a non-contractor, one roll of fencing was $77.62! A complete gate kit (that I saw them use) for the walk in gate was $59.98, a 12′ double drive gate was $149.00, a gate hardware set for double drive was $18.98, and a 6′ terminal post was $15.98 each! The point that I am making is that the supply cost for 158 feet of 4′ chain link fencing was roughly $450-$500! That means $1775.00 was charge for labor!! That is ridiculous and I felt exploited!!! I have called Mr. Cicchetto four or five times and left messages asking for an itemized listing of the charges. I have left messages asking him to call me back and he has not as of 10/16/2018. Around October 1, 2018, I went to the store to see him and of, course he was not there. I asked to speak to the store manager. Instead, I spoke with Melissa Farrar, the Assistant Store Manager. I explained to her what happened and showed her pictures of the items that were delivered, a pictures of the items that were left after the installation was completed, and that I had not gotten a credit yet for the items that were removed from my daughter’s home. I also explained to her that I had asked Mr. Cicchetto for an itemization of the charges and had not received anything. Ms. Farrar asked me to give her a couple of hours and she would call me back. As of today, I still have not heard from Ms. Farrar. I called her cell phone as well and left messages and she has not returned my call either. All I can say is something is not right at the Lowes on Peach Orchard Road in Augusta, GA. I will have to take this further I see.
. i ordered a big bow window through lowes in lansing mich at 6821 south cedar 48911-6908 ph# 517 699-2940. i ordered the window 6/30/18. the person i dealt with was a robert Eberhart , sharon and a scott. Robert wrote it up and scott came out and did the final measurement. Robert told me that after scott did the measurement that it was a go. the window came to my house on 9/06/18. the installers came out on 9/07/18 to install the window. the installers told me the window was a inch and half projecting out to far past the roof. robert told me to come out to the store and i did. he tells me that he would get with pella to see if the could change the projection of the window so it would fit properly under my roof. that was on a thursday. the following wednesday robert called and told me what was up. i was told that pella sent back to lowes the price of the window & it would be over thirteen thousand dollars more than double of the original price of fifty five hundred, not including the installation fee. i was in shock for a few days. i then called the assisant manager steve and told him what had happened and i didn’t feel it was fair at all the way i was treated by lowes. it has been going on two weeks now and haven’t heard from him , i’ve been on face book talking about the service i received from lowes. i did get a response from facebook but haven’t heard anything from them. i’ve been a loyal customer since 1985 and i buy all my big ticket items from.lowes, two sets of washer and dryers, storm doors , recently a hot water tank (8 mths ago) and just got a new freezer delivered today for my wife because she said she wanted it from lowes. But i told her today that is it that i was paid off lowes, cutting up the card because i feel that i don’t have to be treated this way by lowes and keep patronizing them Looking i feel that the people that i’ve talk to at lowes about how they treating me just feel like i am going to just go away. ‘IT AIN’T GOING HAPPEN’ . lowes has a lot of negative reviews on the service and people need to know about these bad stores. Lowes and any other store can no treat their customer the way they do and expect to keep their loyalty . i tell you , i am still mad as hell.
NOT a happy Lowe’s customer at all. In August, I began speaking to Lowe’s about a new french door installation to replace the glass sliding door that I currently have in my home. A sales person from Lowe’s came out to my home to look at my door. Because of the research and information that I had given to Lowe’s in the store – the salesman should have been fully aware of what I wanted. The only thing the sales man wanted to know is how much money I had to spend. We ended up ordering a door at that appointment on a Friday — which he said had to be custom ordered and he would have someone call me the following Monday to come by and take the measurements and that it would be about a 25 day turnaround before installation. The sales person said he would send me within 10 minutes details about my order and the door that he would be ordering – including the original price because there was a 15% discount on doors at the time and we should receive a 10% discount Vet discount.
I had asked about painting my door and the sales guy said don’t do that – it’s another $1K and you can do it for $30. He SAID that the paint that comes from the warehouse would be just fine. The in store reps said that I should have ordered paint – that the weathering will completely ruin the door and that painting would have only been about $450. He also said that I couldn’t get antique looking door handles but store guys disagree.
The following week – on Thursday, I called back to my salesman because the installation people had never called me – Hello? The installation guy came out within a few hours however the door didn’t get ordered for about another week.
This entire time – I was uncomfortable with the professionalism, sneakiness and unknown items of the sales person. I went to the Lowe’s store in person and spoke to 2 floor people in the door area and finally to two managers. They ensured me that while they would have ordered the door a little differently – that I was receiving my discounts and that I was going to be receiving a very good door for a great price.
The door arrived and could not be installed for 2 weeks due to the timing of the installers – “hello”. Ugh…but I waited with no gripes.
Today, the installers called at 9 am for a 8 – 10 am arrival to say they would be there in 15 minutes. An hour and a half later – I called them back to find out what was going on. WELL – they were at Lowe’s picking up the door and it was broke. “Someone” in millwork (a part-time employee who might or might not know how to repair the door was “trying” to fix it). I immediately called my sales person (who said he would be there the day of install) to tell him about my issues and that I wasn’t feeling good about what was going on. He could only say that things like that ALWAYS happen. Seriously?????
Then, the installers called to say there were chips in the door and frame. They think the millwork guys did an okay repair job – he has glued, screwed and nailed some places on the bottom of the door. Oh my goodness!! BUT, they would bring the door by the house for me to see the chips and accept the door or not. I called the sales person back. He’d try to stop by –sorry for the trouble.
When the installers came – I was not happy with the blemishes of the door but knew I’d address that with the sales guy when he decided that I might important enough to stop by. He had received his commission – so no hurry.
The installers began measuring my back door (thank goodness before they took out the other door). GUESS what? The door that was order was TOO BIG!! The sales man showed up and said well make it fit. The installers were like – Dude, it can’t fit. We would have to take out the frame around the door and it would protrude inside her house about an inch –not flush with the wall. Sales man was like ….okay????? The installer said no. The door was not the right size and they couldn’t do it. Now – don’t forget that the person who ordered the door was their boss.
To top it all off – I had taken off the blind that covered the glass sliding door in preparation for my installation today. That was gone – goodbye.
The sales man tries to ensure me that he will take care of everything – even put up some temporary blinds while I wait another six weeks for another door. Put some more holes in the wall around my door opening while the sunshine bleaches out my hard wood floors.
So, here I sit and 5 hours later have heard NOTHING from my sales guy that promised he’d get on it and get back to me.
WHERE is Lowe’s CUSTOMER SERVICE???? Where are the people that want to make this right? Spending my $2K — I’m sure.
this all started 10/1/15. My husband and I purchased carpeting for our home. Within 10 months after installation zigzag lines appeared in the carpet, so i contacted lowes on 8/15/16 for a replacement of the defective carpeting, after a short period of time it was replaced with the same brand,style and color carpeting. the staff at that time was exceptional in customer service, the went above and beyond to rectify the problem. I felt like the store level employees and management made me feel like i was family. flash forward to 10/25/17 zigzags appeared again, so I called lowes again and a completely different scenario happened, it was the worst experience with the new sales associates and management I ever had. After being told we’ll look into it and call you back (which never happen) the process of getting someone to give a rat’s ass took forever, it took until 4/2/18 to have new carpet different style, brand and color. after being inconvenienced every year with carpet installs i thought i was done……. no the seam was and still is noticeable, after calling lowes about the seam showing, they sent out the installer to fix it, after he attempted to make it less noticeable he told me that “my eyes are gonna see it” I was amazed at the lack of customer service skills that this group displayed, after he left my home, i vowed that we would never purchase anything from lowes that we would need a member of the sales team or management to help us with.
you need to get the staff from 2015 back in your stores, you’re tripping over $’s to pick up pennies
Dear Sir/ Madam,
On September 22, 2018 I spoke with a Lowes company representative via phone as I was creating an online account from my personal Lowe’s credit card. After being transferred twice; someone was able to assist me to set up an online account. However, we were never able to make purchases online because it never did allow me into my account.
Thus, I decided to phone in my order the same date. I spoke with another Lowe’s representative via cell phone and placed an order for a Troy-bilt TB30R ridding lawn mower, ($ 999.00) and a Troy-bilt twin bagger.($249.00) He relayed the order #356594016 and advised me I would receive an email for a delivery date.
On September 23, 2018 I received and email from Serpro, ( Lowe’s delivery) stating it would be delivered on September 23, 2018. Needless to say it was not delivered that date.
I called Lowe’s on September 24,2018 to inquire a new delivery date and was told every thing would be delivered on October 12, 2018.
However, on Monday at 9:10pm I received another email stating my delivery of items would take place on September 27, 2018, thus I took the day off of work.
After waiting the entire day for delivery of the above products they were never delivered. I contacted Lowe’s again via cell phone and inquired the issues with delivery of said items. I was informed that it was never in stock and they would credit my credit card.
Of course I was in shock, knowing the effort that I made to find the product I needed, set up an online account, order via phone, check on delivery, and take a day off of work.
At no time was I ever notified that these items were out of stock; until, I made numerous phone calls and subsequently found out on my last phone call today that is was never in stock.
I am beyond disappointed in how this has been handled, and the lack of communication within the Lowe’s corporation.
Although I have been a credit card member since 2015, I have shopped at Lowe’s since they have opened. I am on the fence if I will again.
Sincerely,
A.C. Clark
I ordered 2 vanities, sinks, and faucets at store #1672 in Merced CA I at the beginning of August. Had to make arrangements for the installation because I do work. Installer did not show. Said vanities were damaged. Went to the store, they said it was just one drawer. A week later the installer arrived later than scheduled. Did a quick install of one vanity and in the process damaged the grout in the bathroom and did a hack job to the back and bottom of the vanity. He said the other vanity was unfinished so he could not install it. Another vanity, which by the way I do not want, has been ordered with no word on how long it will take to arrive. In the mean time my Lowe’s credit card bill is due (which I have since cancelled). This is a total disaster and I would never recommend ordering from Lowe’s to anyone and definitely not using their installation services.
To make a long story short…. bought custom doors for my house on my credit card. $7000. Did not pick them up right away but checked every month with the guys in the back of store to make sure they were still there and that it was ok to leave them there until I was ready for them. Now the doors are gone. We were told that corporate issued a refund check to my “ account” I called my Lowe’s credit card to see if it was there and there was no refund. Corporate washed their hands of it and I should go to my local police to report this. The police attained the checks from Lowe’s written to an alias name. . Lowe’s corporate is not helping me get back my $7000. Corporate needs to research how this check got released to an alias name and where are my doors???? This took place at the Riverhead store in New York. Can someone help me????
I was in store #2962 a moment ago and was looking for gutter parts. While searching thru the jumble of empty and partially empty boxes, three of your associates walked up and began to discuss how they felt underpaid and overworked. This discussion continued for approximately 10 minutes before I interrupted them asking for assistance as two of them attempted to assist me, it was obvious they were unfamiliar with the products I was trying to purchase. After another 20 minutes of fruitless searching I asked when more of the items I was needing would be available. After a search on the computer I now know one of the parts has not been received since November of last year and shows a zero quantity on hand or on order. My experience was poor to say the least and encourages me to consider moving all my shopping for materials to HomeDepot. This is not the first time my experience has Ben poor, but since it seems to have become a pattern I feel obligated to say something. I know I can not treat my customers like this or I no longer would be in business.
Thank you for the opportunity to express myself. One final thought, you make it difficult to contact anyone above the store level and this too may hurt you in the long run.
Been waiting 5 months to get an old fence removed and a new one installed. Devon was supposed to call me in a week to get it done. He did not call. The installer only has a machine to answer. Lowe’s doesn’t care. The employees don’t care. I am ready to go to small clams court since Lowe’s has my money get my money back..
I needed a new fence after “Hurricane Irma” ruined my wooden fence. So, the company I work for doesn’t have vinyl fence in Basket weave. So, I called Lowes spoke to Nance in /nstalls opened up a Lowes credit card 10/17/2017. So, they were happy to open a card for me.
But, was suppose to have install of my fence 11/30/2017 never happened and no phone call either. I started at store level calling the store number…no one would pick-up the phone @ store 0740 Saint Petersburg, Florida.
This went on for awhile no call from the store to let me know what
was happening.Then was letting them know I get off work at 7pm.
and have unpredictable days off.
So, their fence company Florida state Fence was making
appointments without working with my days off. This then went on for
a couple of weeks,
I then spoke to a mgr Lenny who said oh …you hit # 7 and youll get to the department
and that, after weeks find that no one is there past 4pm.errrrrr!!!!
So, okay finally, my fence delivery date is 12/12/17. All ,excited for finally
the delivery . Only, to find I missing the Gate and right side panel to the
fence and caps to the top of the posts….and that I wont get delivery
til after CHRISTMAS!!!
I get a call from Nancy at the store and it would be the first week
in January???? What happened next well, I had wrong material
to the fence in my garage…for almost 2 months!!! Iam getting
frustrated with the store level of lack of customer service and
call lowes careline.
Basically, takes your information this happened serveral
times. I then have had it because, iam not being taken
care of.
I forgot to say that, I had already had paid 3 months statements on my
lowes credit card. But, it gets better I tell ya never again!!!
So, Lenny Store mgr so, he says that , he is not making any money on
this job. Well, let me see. They came out 1. to deliver
They had to come out 2nd time….because, they didnt have my
gate or right panel and posts. They aren’t the correct one still 9/17/18.
They I have had it and I called “Lowes executive Customer Service”
I have assigned :Lynn Lowe who schedule( ONE SERVICE).
Sending “Florida State Fence” Who only fixed my cracked fence.
Did I tell you that, this fence was dirty and looked like it was left out in the rain
then wind and dirt blew onto it??? Plus, scratches…
Plus, Florida State Fence …comes to my residence…with a Old Dodge pick up
truck with no company name on it and sounding like the truck was going to
stall out any minute. The passenger young kid opens the door to the truck
and wrappers and cans almost fall out of the truck???
Never even received paperwork from this Florida state fence company.!!!
So, for 10 months ive been getting messages left on my answering machine
from Lynn Lowe saying you have reached lynn lowe iam either on the other line
or away from my desk you can reach me between 9am -6pm..and no one
from this corperate office will do anything but, refer me to her????
This is not customer service at all. Are ya reading this:Ceo :Marvin Ellison new
ceo for Lowes….who strives for customer service. Please feel free to contact
me. As, I dont think anyone who works hard for a living should go through this
do you>>> Marvin???
You know all I want was to replace my fence from Hurricane Irma ,which
was September 10,2017. It is now September 17,2018!!!!
Why not show customer service and fix my fence. I dont want a
200.00 dollar giftcard that, Lynn Lowe offered with removing
my fence????
I was trying to replace my fence from hurricane Irma is all.
Why would a simple thing like replacing and getting the right panel
and 2 posts…and making all the posts the same height….such a
Big company like Lowes…..why aren’t youe taking care of the customer???
We have been assigned Lynne as well for a deck that is half way installed. I can go on and on about the mess we have. Contractor Lowe’s hired started to install a deck with the lowest grade wood that you can purchase, we complained about the wood so the contractor walked off the job and left a deck half finished. By him walking off we discovered some other issues with the work he performed. We have countless countless phone calls to this organization with no resolution. Lynne was supposed to call on Monday, her assistant called to say she was not available and would call Tuesday. No call Tuesday, Wednesday, Thursday and today (Friday) she left a message, we called her back and left 2 messages, still no returned call. Lynne will now be out of the office until Oct. 8th. We spoke to Noah, we wanted to speak to Lynne’s Supervisor, we were told that above Lynne is the CEO, we told him to transfer us to his office, we were told he can’t do that. After the same song and dance we got nowhere. We were told we would not hear back until Lynne returns, Oct. 8th.
The Code of Business Conduct and Ethics …”This Code also helps us to treat our customers, vendors, communities and fellow associates with dignity, respect and honesty”. It also states in Mr. Ellison’s message that Lowe’s is dedicated to being a responsible company and a good corporate citizen. Every associate, officer and director shares Lowe’s commitment to doing the right thing.
Mr. Ellison, your organization has a long way to go to live up to this code.
TO THE CEO
I WENT TO THE BUTLER LOWES ON ROUTE 23 , THE SERVICE WAS GOOD AT THE TIME I PURCHASE MY STACKABLE WASHER AND DRYER BUT THEY DELIVER THE UNIT IT WAS THE WRONG ONE THEY SENT ME AN ELECTRIC ONE INSTEAD OF GAS THEN THEY CAME WITH THE RIGHT ONE ONLY TO FIND OUT THAT THEY DID NOT HAVE THE NEW GAS LINE THAT I PURCHASE SO THE USE THE OLD ONE ,NOW I HAVE THE UNIT AND THE WASHER DRUM IS RUSTED THEY WERE SUPOSE TO DELIVER AND NEW ONE AND STILL NO NEW ONE WAS DELIVER THE IS BE GOING ::ON SINCE SEPTEMBER 4 2018 I AM VERY VERY UNHAPPY CUSTOMER AND I WOULD NOT RECOMMEND ANY ONE TO BY APPLIANCE FROM LOWES TODAY IS SUNDAY SEPTEMBER 16 2018 AND STILL NO WASHER AND DRYER OVERTIME I CALL THE STORE THEY TELL ME ITS ON THE TRUCK ,THAT IS NOT TRUE THEN
ON SATURDAY SEPTEMBER 15 2018 I RECIEVED A PHONE THAT THE WASHER UNIT IS ON THE TRUCK AND IT WILL BE DELIVERED ON OR ABOUT THE HOURS OF 2 30 TO 430 PM THEN AT 430PM ON SATURDAY SEPTEMBER 15 2018 THEY CALL MY HOME AND SAID THEY DELEVER WOULD BE AROUND 430PM AND 730PM THAT IS UNACCEPTABLE I HOPE THAT THE CEO CAN RESOLVE THIS MATTER I WANT MY UNIT ASAP YOUR STORE MANAGER IS VERY NASTY AND VERY UNPROFESSIONAL THANK YOU LEO ADRIAENSSENS………
I recently went to the Bartonsville, Pa store to take advantage of a carpet promotion that was offered. The offer was free installation, free carpet tearout and haulaway and free moving of furniture as long as you spend over 699.00 on stainmaster carpet. All went well with the order and the installer was prompt in arriving to measure. A day later lowes contacts me to give me my estimate for 2 bedrooms 1 hallway and 1 set of stairs. The actual carpet needed according to the measurement was 597 sq feet. The total carpet they wanted me to buy was 1014 sq feet. Now I do understand that there is always some waste on a flooring project, but that amount of waste was totally out of line. I had another local carpet company come out to measure and they came up with 711 sq feet that includes the overage but did not include all the services that lowes is so called offering. That is a 303 sq foot difference at 4.15 per foot. $1257.45 in waste? Moral of the story the promotion is a scam!!! They over measure at your expense to pay for the free services they are supposed to be offering. For $1257.45 I take care of everything else myself and as for lowes? say goodbye to a long time customer.
Purchased and signed contract for new french door on July 23, On 8/14 I HAD to call to see if door was in. At that time I was told oh yes its been here since August 6th with no instructions we didn’t know what to do with it. Installation called after that and stated we can’t make it out till September 9th. That was not acceptable due to it could have been earlier if Lowes in Gainesville, GA would have know what to do with door when it arrived at their store. Later that day I called to speak with Chris who said he was the ASM there, oh I will get back with you in 24 hours..NOT…so I called corporate customer service and spoke with Shelly she was really apologetic and said some one would call in 24 hours..NOT..I called back and spoke with Megan who was a supervisor (so she said) she was not helpful at all..I said pay for install and I’ll wait till the Sept 9th oh we cant make any promises till door is installed..RIGHT….so all I can say about Lowes is HELLO HOME DEPOT.
Purchased a scratch/dent freezer/refrig, took it home the same day and installed it ourselves. Removed a door/hardware, handles on unit…plugged it in and the lights came on the compressor turned on BUT the unit is not cooling. We set the computer temperatures and the interior stays at 75 degrees. We have lost a lot of our frozen items due to this
ITEM # 751820
Model # RF263TEAESG
Serial # CAJD488hco2539Z or OAJD4BBHCO2539Z
On 7/15/2018 I looked at refrigerators at the Fort Myers store with my wife we ended up after checking with various stores on a 25 cubic foot Wirlpool model that had a great price and was listed as in stock, our sales person checked and said their were two in the back, he checked said he could only find one and it was sold. we agreed to place one on order it was set to be delivered on 7/21/ 2018 I prepped my old unit for donation to be picked up the day before the new one was to be delivered, received a voice mail on 7/20/2018 that I needed to call the store this was done and they informed me the unit was not in yet and they would get back to me for a new delivery date. at this time I have no refrigerator or cold water in my kitchen I checked the other Lowes in the area and a total of 22 unit were at 5 store in less than a 40 mile radius. Now I have called back five times and was told that they were going to try to pick one up on 7/25/ 2018 and deliver on 7/26/2018. the jest of this complaint is your advertised in stock has left me with out a refrigerator and water(in the kitchen) for 11 days and I am still waiting and I will not shop at Lowes any more
Hello, we live in Martinsville Indiana. We have spent thousands of dollars at Lowes over the many years and have always been happy. We would not shop any other place for mowers, paint, drills etc. Always Lowes – we WERE a loyal customer. To make a long story short, we purchased a Troy Built in April 2016 with the extended warranty of $199.99. Mower was $1600 or there about. Two weeks ago, I go to mow and all of a sudden BOOM – a gasket blew from the engine, oil going everywhere on me, the mower, grass and driveway. Ok, we have the warranty so no worries. It gets picked up and then we receive a call stating the warranty does not cover engines! And we cant get it fixed as it will cost over $900 and being, 70 and retired, I don’t have that. would be better to just buy a new one. We are extremely disappointed that we are out a mower and we did nothing to ruin this engine. We take care of our things. I had to fight to get $67 back on the warranty. Lowes in Franklin IN told me we could not get a refund for the 3 yr warranty we bought even tho we had many months left on it. Finally a manager agreed to give us back $67…and I left. We are going to pay off our card and then cancel them. we will no longer be dealing with Lowes but will go else where. We were loyal to this store, but the store was not loyal to us. Many, many, many years we have dealt with Lowes and never a problem like this. I just want you to know you have lost 2 loyal customers. I know losing us will not hurt you at all or you could maybe care less. Thank you and have a good day.
Marvin R. Ellison
President and Chief Executive Officer
1000 Lowes Blvd
Mooresville, NC 28117
July 9, 2018
Dear Marvin Ellison,
Back on June 3,2018 I purchased a John Deere Tracker E180 from Lowes online. The Tractor was supposed to shipped to the store in Concord, NH 2617, and then delivered to my home. I did not receive the tractor until 6/23/2018, not before calling Lowes a number of time trying to find out what was taking so long, with a number of excuses. I finally received the tractor and everything was fine, until I tried to apply for the rebate (174826 – $350). I applied for the rebate online, the rebate form asked for a number of items that I did not have – Invoice number and store number, so I called Lowes store in Concord, NH, where the tractor was delivered. They gave me two invoice numbers 87955 & 84218, and the store number 2617. I only had a purchase number from online, no other information. I then filled out the rebate form and submitted the form (6/23/2018), a week later I decided to see if the form was being processed, noted Non-Compliance sent, I called the rebate center and the agent told me that if you purchase online you have to use store# 0907 to resubmit the form. So, I resubmitted the rebate form with the new store number. The next week I went back online to check the status of the rebate form, again there was a note – Non-Compliance sent. I called the rebate center again to find out what happened this time. They told me that the information was wrong on the rebate form. I talked to a supervisor and the supervisor told me that I was not able to resubmit the form online that I would have to fax or mail in the form it was past the dead line of 7/3/2018. I never received any mail that stated the form was non-compliant.
After talking to the rebate center supervisor, I went back online to try to get the rebate form and the rebate could not be found, because the dead line had past and it was not posted any more. I then called the local store and after talking to 2 agents, I finally talked to the store manager. I explained to the store manager that if the rebate form can not be processed then come and pick up the tractor, that I did not want the tractor any more. The store manager told me not to worry that he would give me a $350 gift card to end my frustration. The store manager told me to come by the store on Monday 7/9/2018 and he would have the rebate gift card.
I went by the Concord, NH store today to see the store manager and get my gift card. Once I got to the store, the agent at the front desk told me that the manager was there and is coming over, I waited 10 minutes for the manager to come over to me and tell me he has no information, that the other manager will be here in a few minutes. I waited another 20 minutes and that manager to showed up. That manager told me that he talked to the rebate center and that the rebate would be processed and he would have the rebate card in the near future, maybe by Friday. My question is if manager knew that they were processing the rebate and he would have it in a week or so, shouldn’t the manager have called me and told me this information, so I would not come down to the store and waist 30 minutes in the store for this information on my day off?
This is why I am hesitant to shop at Lowes and I have been shopping at Home Depot more often, this happens all the time at Lowes, I know that in the future if anyone asks me where I shop I will not be telling them Lowes. I use to purchase a large number of items from Lowes in the past, but I will not be shopping there in the future.
Thank you
Paul Andrews
I really have to say that Lowe’s has lost all integrity when it comes to their products, customer service, and the people they hire for installation of their products, I live in Va Beach, Va, and recently hire Lowe’s to install my fence, this turned into such a nightmare and the fence looks like it might just fall down, numerous calls to have this fixed with no results. I am really sorry to say this but I will never use Lowe’s again for anything, will pass this along to all unsuspecting comsumers. M Creed
I PURCHASED A WOOD PRIVACY FENCE FROM LOWES HEATH, OHIO. THE QUALITY OF WORK IS NOT ACCEPTABLE. SEVERAL REPAIRS HAD TO BE MADE AND SOME STILL HAVEN’T BEEN. I ATTACHED TO MY NEIGHBORS FENCE. THIS CHANGE CANCELLED 1/3 OF JOB APPROXIMATELY 100 LINEAR FEET. ALSO BUSHES WERE NOT REMOVED ESTIMATED AT $500.00 TO $1000.00. SUPPLIES RETURNED WERE MORE THAN $1200.00, BUT $761.00 WAS REIMBURSED TO MY ACCOUNT. THERE IS ALOT OF DAMAGE DUE TO POOR QUALITY OF WORK AND REPAIRS. MY MONEY FOR LABOR, BUSHES, AND SUPPLIES HAS NOT BEEN CREDITED BACK TO MY ACCOUNT. I HAVE TALKED TO DEWHITE (SALESMAN) AND SHAWN (MANAGER) SEVERAL TIMES TO RESOLVE THIS. THEY JUST LIE. I WANT MY MONEY BACK NOW!!!! 1/3 OF FENCE, SUPPLIES, BUSHES, DAMAGE, REPAIRS NOT DONE, AND MAYBE LOST TIME DEALING WITH THIS MATTER. NEVER WILL USE OR SHOP LOWE’S AGAIN. SHOULD HAVE READ THE REVIEWS INSTEAD OF TRUSTING YOU NAME. REALLY DISCUSTED. HAVE PLENTY OF PICTURES TO BACK UP MY CLAIM. MAY NEED AN ATTORNEY.
I just had a horrible experience at Lowe’s in Aurora First a little history– My 27 yr old son is terminally ill and very weak He has not left the house in a few months, but this morning when I was going to Lowes he said he wanted to go for a ride. I was going to get more dirt for the garden that he has always planted and that some friends and I will do for him this year
He remarked how much he enjoyed just being outside the house.
Problem # 2 is that I broke my arm and it is still healing. Thus I asked an employee in the garden area if there was anyone who could help me load the 52 lb bags onto the cart. I politely explained that I would do it myself but I have a broken arm. He replied I dont need to know about your arm. It sounds like an excuse to me. We walked over to where my son was sitting amongst the soil and the man said “What about him, does he have a broken arm too?” If there had been even the slightest hint of amusement in his voice, I may have let it slide. Instead being on my last nerve I said “No he is dying” I was horrified at his approach to customer service Of course he left me to drag the load of 12 bags to the counter!
I have been a customer at the Chemical rd. store in Norristown,PA. since the day it opened. Planting season has just begun in this area and never have I met a sales associate as helpful and pleasant as Dorothy was today. As I stood in a long line {she could use some help out there} she was pleasant,helpful,and calm with each and every person in that line. You need more Dorothy’s in your stores.
Thank you in advance for your help. We purchase a lennox HVAC from Lowes store 1078 Kansas city Mo. on 06/26/2015 the model number is 13ACXN03623017 Serial number 1515B27041. the unit is not working I have been unable to get someone to service this unit. I called this store and spoke with the Manager and was told I would have to call back on Monday and speak with Jach; he is the only person with the contract record. No one in your organization; the store manager; customer service line; the text line was able to help me only Jach can I am told no record; well I have an invoice number 71037 and a bill on my credit card for $5779.80 I have never experienced this kind of situation before with lowes. Went to the local lowes store near me I am in virginia the store manager hear said all the manager in store 1078 needs to do is go on the computer to project tools put in my number and name and create a work order to repair the unit she would not do that told me I had been over a year; the unit is warrantied for 5 years. I need to speak with Jach thank you
Last night we shopped at your Woodbridge NJ store. My wife and I were approached by a man with a Lowes Store Credit card. He said it had $100 on it….but he needed cash and would sell it for $60. They checked it at the register and said it had the said amount. I wish some one there told my wife or me that you need the drivers license that corresponds with the card. Buyers beware !!! Scammers are everywhere. I’m out $60!! A lesson to be learned for sure. Lowes basically said we can’t do anything. When they scanned the card to see how much is on it someone should have said not valid with actual issued drivers license. You should print it on the card!!!!
Just went to Lowe’s 975 beachway drive 46214. Please enforce all Lowe’s re service dogs only. I passed 3 dogs in the store in one trip. None of them were service dogs. Ridiculous. You are liable for a dog bite. I just saw a lady chasing her dog in your parking lot too. Garden center included. No leash on two of them.
Lowes doesn’t require dogs be service dogs they are do friendly. I for one like it. But keep your pet on a leash
The sad story of trying to order and get delivered a washer and dry from Lowes. It involves seven days and counting, 7 hours on the phone with the Austell, Georgia Lowes and corporate Lowes office, 4 charges on my credit card over 3K (product was 1K), two missed delivery dates, not canceling the order when I had enough and told them to cancel the order and sending me an electronic “proof of delivery” signed by the delivery driver (said I was not at home when I was) when nothing had been delivered.
I can understand one mistake, maybe two…but there are now 10 mistakes and counting just to get a washer and dryer delivered to my home after 6 days, 2 orders, three charges and 3K in charges sitting “pending” on my card that I have no access to in order to buy a washer/dryer elsewhere.
Your Austell, Georgia store is a nightmare and that goes from management on down. The attitude of Keith Johnson and “Mr Ed” reflect poorly on Lowes. Their performance is not management level.
Here is a summary of the 11 things and counting that went wrong on a VERY SIMPLE washer/dryer internet order:
1) 22 April 2018: I order a washer dryer on line. It says both items are in stock in Austell, Georgia. Turns out the washer is not in stock, but I am not told that….they just cancel the washer and I am not notified.
2) 23 April 2018: Instead of looking for the washer in nearby Lowes stock (making the sale), the Austell store cancels the washer and calls me to make delivery on just the dryer.
3) 23 April 2018: I tell Lowes to not bother delivering the dryer without the washer. I ask when the washer will be back in stock and I am told “next week”.
4) 23 April 2018: I call Lowes corporate to find out when the washer will be in stock. TURNS OUT THE WASHER IS IN STOCK IN SNELLVILLE, GEORGIA BUT NO ONE IN AUSTELL LOWES BOTHERED TO CHECK.
5) 23 April 2018: Corporate Lowes adds the washer to the order and charges me a second time for the entire order even when I verified this would not happen!!! My bank card locks up because it looks like fraud but the second charge remains as a “pending charge” and I have no access to the money.
6) 25 April 2018: I call Lowes to follow up on delivery. I am told that the “charge do no go through on my card”. I advised them there are TWO charges on my card, to remove one and get on with the delivery. Nothing like being charged twice for something that has not delivered. I call my bank to unfreeze my card that is locked thanks to Lowes. I also cancel the order because I am upset.
7) 25 April 2018: I called Lowes Corporate to lodge a complaint. The customer service manager apologizes and says she can place the order and get it right. I foolishly believe her. It takes her an ENTIRE HOUR to place the order over the phone. I am told Austell, Georgia Lowes manager will call me to discuss the new order.
8) 26 April 2018: Austell Georgia Lowes calls me to apologize and tell me the washer and dryer will deliver the next day. I get a call from Lowes delivery department saying the order will deliver the next day as well. She promises to get it right.
9) 27 April 2016: No delivery from Lowes. I call and ask Austell and they say it will deliver Saturday (the next day). I get a call from Lowes delivery department confirming the washer and dryer will deliver between 11 to 1pm the next day as well.
10) 28 April 2018: Lowes delivery driver calls me to say he is on his way to PICK UP a washer and dryer. WHAT??? Where is the washer and dryer they are supposed to deliver? He has no idea and it is up to me to find out where my order is from Lowes Austell Georgia. I call Lowes Austell and get the “Keith Johnson & Mr Ed clown show” being passes back and forth. Mr Ed never explains how it is that he managed to miss the washer and dryer that was supposed to be delivered on the same exact order that the old washer and dryer is ordered for pick up. How do you have someone like that working in the delivery department exactly? I waste the rest of my day waiting for a washer and dryer that never arrives.
11) 28 April 2018: I cancel the second order of a washer and dryer from Lowes. It is clear that Lowes cannot do the simplest of their mission: deliver appliances purchased from your store.
12) 29 April 2018: After canceling the order, the Lowes driver calls me at 8:00 to attempt delivery. I advised him the order had been canceled and refused delivery. One hour later Lowes sends a “proof of Delivery” for the washer/driver to my email. I spend another 3 hours on the phone with Lowes corporate trying to get the order cancellation, my money refunded and to have them recind the “proof of delivery” for the item never delivered.
13) I have asked for but still do not have the proof of cancellation of this order.
Yes, Mr Johnson should have been prepared to discuss how he was going to compensate me from my time and now 3K sitting in pending charges on my card due to numerous errors by Lowes when asked. He should also been prepared to tell his delivery department that my washer and dryer should be delivered first thing the next morning. He should have canceled the order as requested and never attempted delivery. An electronically signed “proof of delivery” by the driver should never have been sent and when notified of the issue, it should have been recinded.
Lowes Austell, Georgia has a SERIOUS problem with management. It reflects in every single process from order placement, confirmation, fulfillment, delivery, customer service and promises.
Shameful on every level.
I will never buy from Lowes again…nothing…not even a penny nail. Five years as a loyal customer where I literally bought EVERYTHING I COULD THAT I NEEDED FROM LOWES. NO MORE!!!
Just passing along to you a story of great customer service at lowe’s on Sherman in Muskegon, MI. I went to Lowe’s to pick up a door my wife ordered and was assisted by a young man Named Adam Connor. He was very knowledgeable and quick. Not only did he get the door from the stockroom but helped load it safely into my vehicle. Great service like this on a busy Saturday was so much appreciated, Please pass along a BIG Thank You to Adam.
I’m sending this in regards to Lowe’s #2380 in Camilla NY. You’ve a associate there by the name of Candy,to which just cursed my driver out.we have been delivering to company for a long time. I always thought that a customer was a customer wether they walked in or drove. As I said the lawn and garden Dept.has always gladly accepted there deliveries at the side gate. For example delivered twice just last week and not once was told to visit or check in with receiving. But for some reason today she has her bloomers in a bunch,and acted the way she did,which isn’t acceptable to any customer in my book. I should hope she doesn’t treat all her customers the way my driver was treated today. I feel u should know about the actions of Ms Candy,to prevent it from happening to another customer. Thanks for your time.
I received a Order Confirmation email on 3/21/2018 for a tool just under $500. The email showed my name, my phone # & my email address. The physical address was not my address and the last four numbers for the credit card did not match any of mine. After 3 different calls to Lowe’s Customer Care number I was informed that Lowe’s could find no evidence of fraud but if I was concerned I should file a police report. This tool was delivered on 3/30. A order was placed on 4/1 for another $400+ tool. It was delivered 4/4. On 4/4 a order was place for another tool just under $500. These were all online orders & the tools were delivered to this apartment address that is not mine. I went into my Lowe’s account online and cancelled the order placed 4/4/2018. The faudulent address these expensive tools are being delivered to had been added to my profile. During my 3/21 conversation they stated they were removing my phone number from their data base in the event this “error” occurred by a clerk entering a wrong digit in the phone # and it bringing up my account (these are online orders). I tried calling Lowe’s Corporate office and after choosing my selection to speak with a Corporate employee I was routed to Customer Service where I waited for 8 minutes before hearing a click and a high pitched shrill tone. Calling Lowe’s Customer Service number also results in sitting on hold for an obscenely long time while they are “assisting other customers”. I tweeted my problem & received a return tweet to contact my local authorities & file a report.
I am now going to go delete the fraudulent address that has been added to my account along with the no longer valid phone # associated with my account. Wish I could be a fly on the wall when the crooks call Lowe’s because they haven’t received the expensive tool they are expecting. My password has been changed so they can no longer access my account online.
I am very disappointed in the cavalier attitude Lowe’s has displayed in this situation. My personal opinion is that a stolen cc# as used when these fraudulent purchases were made under my account. The inability to communicate with someone higher on the food chain than a CSR is absurd. My experience in this issue tells me Lowe’s has no interest in their customers or fraud committed on their customer’s accounts. Not the type company I want to do business with.
The incompetence of Lowes is stunning.
First of all, let me say that I am a large fan and shopper at Lowes for many, many years. I have to say that I am so disappointed with Corporate allowing animals in the retail stores. I get so sick of seeing people take their dogs from ‘ankle bitter-yappers’ to ‘sheep dogs’ in the stores. Some are on leases and others get the privilege to ride in the buggies; that I might add, where children ride. Why do the minority of animal lovers get to do this; not knowing the allergies or fear that the other shoppers have in the store. My husband and I were in Lowe’s last Thursday night and a young couple had a dog on a leash and we were walking down the same isle and when we got right beside them, the dog lunged at us and was barking. Trust me; it was no ‘service dog’. As for the service dogs; I think that people have taken this way too far which has gotten us to this point. If you start it; it’s like a snowball effect. Furthermore; if you need a service dog or are so insecure to go out into a retail store like that; apparently you need to stay home and have someone run your errands for you. Might I add; I have seen many dangerous breed in these stores. This is eventually going to cause Lowe’s a BIG problem. Wait until some dog bites someone; trust me, it’s gonna happen.
I like taking my dog with me I would rather have my dog that screaming kids running up and down the isles. My dog in on a leash well trained. Is a service dog (seizure dog) but not the point
Furthermore; if you need a service dog or are so insecure to go out into a retail store like that; apparently you need to stay home and have someone run your errands for you.
This is one of the most asinine statement I have heard. You are obviously ignorant about the different duties service animals are used.
I do agree with you on some of your points. People sometimes considers “therapy” animals the same as service animals. They are not. The only accepted service animals are dogs and miniature horses.
March 9th (F) after receiving a quote for a bathroom remodel, I need to replace the Bathroom window. I go to mt local Lowes’ (store 1137 NE El Paso, TX) to locate a window (48x24inch horizontal). I am informed that that is not ‘standard’ and must be ‘Special Order’. I request that a representative come to my residence to measure the opening, and place an order for dais window. That afternoon, a representative arrives, makes proposal, quotes price ($597+ due to ‘special order’), measures window opening etc.
I sign papers for Contract # 1183281. I write a personal check for the amount stated.
I am of the belief that the window would be ordered no later than the folowwing Monday (March 12th).
During the course of the following week…no action on my Bank Account, in reference to the check.
March 19 (M)…a week later…I go to LOwe’s to ask for an update on my Contract. I am informed that the order has not been placed, as the ‘installer’ has not measured the window.
Lowe’s sent an installer to ‘measure’.
I was informed that the installer had not received any notification of a ‘request’ for contract until March 16 (F)…(a week after the initial request and payment). I was informed that it would be approx. 3 weeks for the order to be processed (same as I was informed on March 9…thus a minimum of a WEEK Delay).
All of this is in reference to an extensive ‘Bath Remodel’ that is on contract.
Another ‘update’ telephone call to explain ‘delay’…NOT CUSTOMER CREATED.
Yes, I will probable use my local Lowe’s for minimum purchases…NOTHING MAJOR…definitely no for contract work.
It is very ‘sorry’ that Corporations ‘subcontract’ to persons who have no ‘work ethic’ or dedication to the corporation that has ‘hired’ them.
almost 2 years ago i had some bamboo flooring installed. the install was improperly installed, I contacted the manufacturer of the flooring who sent some new flooring to the store. it was verified by the store flooring manager that the flooring was at the store in August 2016, and i have spent almost a year trying to have the floor replaced. Lowes has had two floor inspectors come to look at it. I have reported this to the consumer complaint division of Maryland I’ve contacted Lowes Executive service who finally informed me that they would only replace 4 boxes of flooring instead of the 7 allowed by the manufacturer. the man apparently behind the decision a Mr. Thatcher Runyon, has never seen the floor, and refuses to take ANY calls, instead he hides behind Executive “customer Service” . It appears that I have 2 choices, 1 file a complaint with the District Court of Maryland, which I have prepared, or on advice of counsel, File a breach of Contract against Lowes, Mr.Runyon, and the store management. Im rapidly running out of options
We ordered custom cabinets from Lowes store #119 in Atlanta over 2 months ago.
The company did not ship 4 pieces essential to the installation of the cabinets.
I went to the store on 1/25 , I believe, and watched as the customer service representative reordered and expedited the shipment of those pieces from the company.
I was told the items would be delivered within 2-5 days and I would be notified. My construction team was put on hold.
I heard nothing and I called the store on Monday – 1/29/ The items were expected that night. They did not call me the next day.
I have called every day since then. I have been told various things – and the items were re-ordered again. I have been promised return calls at least twice from customer representatives. Those calls have not come. I have been to the store an additional time, and actually bought light fixtures.
I was last told the items would be in tomorrow – Wednesday the 7th.
I called yesterday to check. Was told by a manager he would call me back. He did not.
I called again today and was told the items will not be in until the 10th. I was put on hold and have been disconnected three times.
I have left my number for a manager to call me.
I have been told I will be reimbursed for these items. That is not the point. I have the rest of the work waiting for these items. My husband and I have spend several thousands of dollars at Lowes in recent months alone, and more in the past.
I asked the last manager I spoke with to call the company and have them fed x the materials down. With the amount of money we spend at the store, and the amount of money the store must spend with custom orders from this company, that should be done.
We will take our business elsewhere if this is not resolved immediately. I have 4 people waiting to finish this job.
I would appreciate the courtesy of a call.
(404) 593-XXXXX.
I
first of all I am retired and an employee at your Cookeville,Tn store #0578
I have extensive retail and management experience including running the service parts and bodyshop operations for the #1 Autodealership in the country, Buff Whelan Chevrolet and working as a Service Director for Rick Hendrick in Cary, NC. I have seen so many changes in this store in my nearly 4 years of working there, most I consider, Not Good.
This store is staffed with some of the worse management that I have ever had to work with, some will not even acknowledge you,not sure they can even speak. You get there and say Good Morning and you get No Response !!!!, Now you we have an HR Manager that I forgot more than he will ever know who also has a speech problem. We now have a new store manager and I sure hope he is doing his job because in my opinion and it should be worth something. I was taught very early to get to work, get my administrative duties performed and then manage by walking around, talking with employees and customers. I’m not seeing that and I sure hot changes. I am now that guy in the trenches and I have to listen to what our customers have to say about this store and it is not good, shoot I have heard that some employees and managers have figured out a way to capture the customers receipt so they can manipulate the surveys so we can get our bonus. That is the wrong way to fake your way to success, this store has a serious management issue and it needs to be addressed. I was part of the success of 2016 Black Friday and claiming the #1 status, but I knew this year we in no way could back that up, our customers were telling me, but your management must cant hear either, because the don’t listen, some of them I believe are actually afraid to talk with our customers and avoid them. That is missed opportunities to turn something negative to a win win for both the customer and the store. Please contact if you would like, but if you believe this store is one of your best and does need some help, then don’t waste my time or your’s
Sincerely
Dwayne Cuzzort
Employee # 1924880
I bought a pallet of pellets and told the guys to load it onto my trailer. Before anyone goes out in left field on this, just listen…. My trailer is rated for 1600 pounds and I know that the pallet weights in at 2000 pounds. I have hauled 7 loads of pellets on my trailer and it was not damages in anyway, because I had it loaded with the weight spread out on the complete trailer. This time the guys at the Sonora, Ca. store were lazy and loaded the complete pallet on the nose of my trailer bending the cross members and the coupler. I talked to the lumber manger and he said it would take care of it. I took the trailer to the repair shop he told me to, and got estimate for the repairs. The manager called me and said that the store would give me $300.00, and the total repair cost is $582.57, which means I have to put out $282.57 for their mistake. I am a disabled vet and I use my military discount. But as of today, 26 January 2018, I will no longer shop at any Lowes store!!!!!
We are in the middle of remodeling our kitchen, and have made purchases of counter tops, back splashes a range hood, and lumber so far from Lowe’s. And being our house was built early 1900’s, we have slow drains. So occasionally we go to Lowe’s on Southwestern Blvd in Hamburg NY for drain cleaner/opener. Yesterday I was there and I grabbed a bottle of Zep 10 minute hair and clog remover, and 2 snakes, as I walked away from the plumbing isle my right hand was getting wet–the lid was slightly loose and the drain cleaner had leaked onto my hand. I rushed to the customer service desk, set down the items and told a female employee there that the bottle leaks, and I was going to wash my hands in the men’s room. So I washed/rinsed them – and no paper towels to dry my hands. I go back to the service desk, ask for a manager, a guy named Phil shows up, and asks me what is the matter. I explain the story, he writes my name and number on a tablet of paper, and dismisses the incident, I tell him my hand is burning a little, but I feel I will be okay. I ask him if he should fill out a report-he says no. I ask what if I end up with this being a problem how do I contact you? He says with a smirk on his face just call the store. I ask do you have a business card? He says no, so I ask him how do I get a hold of you? So he writes the store phone number on a post-it note and hands it to me, I write his first name on it ask him to spell his last name, which he does for me and then walks away form me. And on top of that I get charged full price for the drain cleaner and 2 snakes I was purchasing! Totally unacceptable. Well from now on Home Depot will be getting all purchases for our kitchen remodel which will include a new refrigerator, new dishwasher, more lumber, new flooring, drywall, insulation, new lights, and tile. Thank you Lowe’s for your total disregard for my welfare. If I could rate you on a scale of 1 to 10, this time would be a negative 10. My wife and I both work in retail, and this experience should be a training video of what NOT TO DO!!……And by the way, this is also on your facebook page.
RE: Contract #0763984
Agent: Eric Glantz
I am so sorry that we contracted with Lowe’s in Hillsborough, NJ to install 15 windows in our Bridgewater, NJ home. We signed a contract on August 8th, 2017.
I posted the below statement on Lowes Customer Service site on January 17, 2018 about my experience which is totally deplorable.
“I just posted the following on Facebook and someone suggested that I let Lowes Corporate know about this situation.
“Just wanted to let our Facebook friends to NEVER ORDER windows from LOWES.
August 30 (actual date was Aug. 8) we placed an order with Lowes to have 15 windows to be replaced. The windows came in at the end of October and were delivered to us on Nov. 2nd. The 2 installers came on Sat., Nov 4 and installed 10 of the windows. It turned out that the large pane for the living room window was broken. The garden window was also broken and the bathroom window opened the wrong way. After over 25 phone calls to the installers, the Project Manager and the Project Coordinator the windows still have not been installed. And to top it off our old windows that were replaced are still sitting on our front lawn. When I’ve call the Project Coordinator or the installers they tell me that they will check on the order and get back to me. Well, that has never happened.
We did get a call on Mon., Jan.8 and she told me that the windows were in. We set up a tentative installation date of Jan. 12, but the installers would call to confirm the date. Well guess what, it is now January 17th and we haven’t heard one word from them. They are the worst company that we have ever done business with. So please DO NOT order any type of home improvements from Lowes.”
I think that this is just so horrible and some type of restitution should be involved. I WAS going to order a new window for our downstairs living room and that kitchen. I think that replacing these two windows is little compensation for all the mistreatment we have been through by your company. We had to go through the holidays with the old windows on our front lawn, were promised phone calls and am STILL waiting for an installation date. Our Project Coordinator (Victoria Jones) was very difficult to reach and didn’t return our calls. Our Project Manager ((Eric Glantz) didn’t return my phone calls. I want this problem resolved as soon as possible.”
This past Saturday I received a call from a new installer saying that the 3 new windows will be delivered February 10 and installed Monday, February 12 and if we do not get a call on Friday the 9th letting us know that the windows will be delivered the next day I need to call the Hillsborough Store early Saturday morning to find out why I didn’t get a call. So they are still leaving the door open for another the windows not to be delivered. I think we are entitled to restitution for putting us though this entire 6 month situation. You company is supposed to be a servicing our communities, but this service has been a total disaster.
DITTO
Today I heard that you have to go sign up for the Military Discount that you had offered in the past. I went to the service desk and a young lady (Kristy) attempted to help me. She tried to type in my information and the computer didn’t want to accept it. It locked up several times and she tried to refresh it but lost all the information she had typed in. it was a half hour of disasters. I an disabled and there was no place to sit down which made it more difficult for me. I also take diaretic (no spell check) pills further complicating the situation. Finally I told her to just forget it. She was very apologetic and kind but she was embarrassed that she could not finish the task. So the hell with it. Home depot is right across the street. So you can figure it out what comes next. Down the road I go Hi Ho!
Sincerely,
George J. Maher, UTC, USN Ret.
In September I ordered a front door with side lights and installation from Lowes. What a HUGE MISTAKE. The sales man told me it would take 3 weeks which it did. The installers which they deal with called and we set up an install in another 2-3 weeks best they could do. Apon their arrival they said we were missing 2 pieces. They said they would let Lowes know. 3 weeks went by heard nothing went to see our salesman he claimed he did not know anything about it. He ordered the parts and now it is December 15 when the installers were going to the store and pick up the 2 pieces and finally install the door. They call that day and said the 2 pieces were the wrong size and can’t do the job. Well that was it after my wife took days off of work twice for the installs she called Lowes to come and get their door and etc. They came and got everything the next day. Now in the mean time I paid $1000 in October and $1000 in November on my credit card and was going to pay the rest off in December after installation. Of course I never made December payment. So I went online to see if they refunded my money and now it said my account is delinquent. I am still trying to get my money back and credit up to date on. The Lowes card is cut up since I will never deal with Lowes again. WE were treated like you know what. 4 months to try and get a door installed. Thank you for reading this.
Waited four months for down draft to get fixed.
Not fixed yet.
Another try tomorrow.
Will NEVER BUY another APPLIANCE warranty From LOWES!!!!!!!!
Every time they come to fix it they brake something else.
Will never buy another appliance from LOWES!!!!!!
Costumer service does not exist!
No one even kept track if product was repaired!
Sears sales appliances also!
Updating kitchen, NO appliances from Lowes!
Your LOSS!
I’m a Vietnam Veteran with honorable discharge. I bought a home and moved at Inverness Florida since 2000 from California before you even open up your store, which is about 5 minutes drive. Wherefore, I spend lots of money from your store upon innovation of my home.
Yesterday, the cashier can’t find the Va registration that I’ve sent through on line long time ago, she gave me a hard time about it, I presented my VA ID, DD form 214 and my drivers license and still yapping and complaining she cant’t find my name on the computer, but when I go to other cashier no problem, this was not the first time. Today, an hour ago same
thing happen at the lumber yard cashier, and when I told her try to see it on my home phone she said “its too late I can’t give you your discount”. I ask for the manager at the service counter to file my complain. De Ann kept covering for his whereabouts. Is this how you pay $51k a yr. for a missing manager? Then a very young lady “Sarah” came around posing as Supervisor who look so innocent. After awhile De ann found my VA registration.
and gave my discount of $14. with lots of stress and frustration on my nerve and backflash of PTSD. Last few months I bought a John Deer 105 with 2 bag with it that kept falling off behind me due to the clamp was not treaded to hold it. Same thing happened and I got so much hassle returning it. Is this how your company treat us military? Your reciprocate 10% coupled with heartache and frustration from the freedom you all are enjoying on a recliner and a good bed while us laying down on the ground and away from our families holiday or not? Heroes are not found in the white house, rather at the foreground soldiers, same as your front line customers services train them good and pay them well. I have retired from Pacific Gas and Electric company for 27 years service and my expertise are in, Customer Service Rep, New Business and computer operation, but “garbage in, is garbage out”
No wonder you’re behind Home Depot and I’ve read many complaints about you, and if you continue your unreasonable policy and practices conducting your business, take heed many are disappointed, there’s no other way for you, but down.
BOTCHED COUNTERTOP INSTALLATION AND LOWE’S IS UNWILLING TO CORRECT!
On 7/8/17 I paid in full for a countertop from Lowe’s at the Waterfront in Homestead PA.
Measurements were taken for the solid surface via laser level. On 9/21/17 countertop was installed; they used 2×4’s to shim and left my stove in the middle of the floor saying it couldn’t be used until it was raised level with the countertop otherwise it would cause a fire. On 11/2/17 my tile guy came out to install the backsplash but couldn’t because the countertop was not level…by over 1.5 inches. I still had to pay him $400. After going weeks without a response from Lowe’s or Sims-Lohman the install company, they finally made an offer to fix it but not to cover the $400 out of pocket cost. Why should I have to incur a loss due to their botched work? At no time did they ever say the cabinets were not level and would need to be addressed. The original countertop and tile work was perfectly level. Incredibly poor customer service and poor quality work. I have gone thru Thanksgiving and soon Christmas with a torn up kitchen. I was hoping to have this resolved amicably but unless my out of pocket costs are covered, I’ll be seeing you in small claims court.
Re: Contract # 0798875
Contract # 0798872
Dear Sir:
I placed a contract for 28 Vinyl windows on Oct. 06, 2017 with the understanding that they would be installed by Oct. 27, 2017 or within a reasonable time thereafter.
These contracts totaled over $12,000.00
I paid for the windows, in full, at the time of order placement even though my first reaction was to proceed with a deposit of 25-50% with the remainder upon complete installation. I had interviewed four (4) other vendors, all of which wanted a deposit up front & the remainder upon installation.
I even told the salesman, Chad, that. He wanted to leave information in spite of that and announced that he could do it by the end of the month. I decided to proceed because Lowe’s and its installers have always done excellent work before. I have spent in excess of $20,000 at that store, #1651. Full wall-wall carpet, vinyl flooring, appliances, etc.
The 26 (of 28) Reliabilt 3900 windows went well, with a couple minor problems. The first of two picture windows did not come in until a few days later. It took some effort, on my part, to get it installed (had to contact the store manager).
The second picture window was a different manufacture (Pella) because of its size.
It was originally promised by the end of October; then it was promised to ship 11/5; then it was promised to ship NLT 11/15. When that didn’t happen it was promised to ship NLT 11/20; it didn’t happen.
It was finally shipped on 11/27 as I determined after calling Pella themselves. It arrived in your store on Wed or Thurs according to your store.
The installer said they would install it on Dec 14; when I complained about that they offered to pull it in a day, to Dec 13. The reason they gave me was that their schedule was full.
I feel that the installation of one window, albeit a picture window approx. 6 feet by 6 feet, which takes under two hours, should be given preference for timing and that I should not have to wait for installation like I just ordered it a week or two ago.
I actually paid for this window in full on Oct 10th or 11th
Dave M., the Owner of Right Angle, the installer, said Lowe’s should deliver the picture window and he would install it ASAP, in any event NLT Wednesday, Dec 13.
The store scheduled a delivery between 10:40 – 12:40, Tuesday Dec 5th; it is now almost two hours outside of the delivery window – It’s not here yet.
The store manager, Zeke, has kept me a customer so far by interceding in several issues thus far including getting the 26 windows installed on Oct 23, the day they were scheduled for.
But this last window will give me pause for considering Lowe’s for any future home repairs. This has been a horrible experience.
Respectfully yours,
Daniel J. McCue
I am deeply concerned about some return policies. My house was flooded with 4.5 inches of water on May 24th….it took till September of this year to get the 4 affected rooms back to normal…if any one has ever had water damage…you know how costly this can be…every bit of money was spent at Lowes. My house has been in shambles…with just a path to walk thru…because we were just starting our kitchen renovation…keeping receipts was not on my list of priorities. We have spent even more money with Lowes…doing an entire room with individual shiplap costing $11 a board, 14×24, ceilings and walls, I say all this to get to my problem with Lowes…I had bought, whether for bathroom water damage, or current kitchen…we have spent ALOT of money with LOWES, tiles, which we don’t need now. I was informed without a receipt I couldn’t even get store credit! I’m appalled…hurt…pissed off…you name it. I DON’T NEED the tiles!!! I was going to take the store credit and order blinds…but seriously….I’m going to fight this…I told the people I had talked to in Millsboro, DE…who in their right mind can shoplift 8 boxes of tile? What am I supposed to do with it…they basically said sorry about my luck. If I don’t get some positive resolution to this…I will take it to the top!!!! I’m not kidding…we are 70 years old…I haven’t nor my husband, work this hard to have you keep our money…and that’s what you’re doing. Please, please…I’ve had a bad year….HELP me….
This has been an interesting upgrade to our appliances.
We purchase a washer/dryer and Samsung kitchen suite on Friday, 11-24-17, from the Carson City Lowes, and Anthony was extremely helpful and patient working with us. When he prints out our contract to sign, I noticed my old cell number, and asked that it be changed to my new one. Anthony shows me where my new number is in the system, and assures me that I will be called by the delivery folks on Thursday for a delivery window.
No call Thursday, so on Friday, 12-1-17, I call the delivery number at 9:30 a.m. After being on hold, the agent I first get tells me she doesn’t cover Carson City, and transfers me to the right number. As this new wait time is too long, I hang up, and call Lowes directly. At 10:00 a.m., I’m speaking with the store manager, Andrea, and she informs me the delivery is scheduled for 3:30-5:30 that afternoon. I thank her for her time and help, and go about my day, arriving home at 3:00 p.m. We wait, and by 5:30 p.m., no delivery, so I call a 925-number I was given. When I get a person, I am told the delivery was cancelled, with no reason. I call Lowes, and again, speak with Andrea. Andrea confirms the delivery was cancelled, though the delivery crew arrived at 1:11 p.m., over 2 hours PRIOR to the earlier mentioned delivery time. After several tense minutes, Andrea calls the delivery crew, and gets me scheduled for Saturday, 12-2-17, delivery, though she couldn’t confirm immediately the time block.
Shortly after all of this, I get a call/message from a 909-number about delivery. I call it back, and after asking for an earlier delivery time due to their error earlier, I was given the attitude that the missed delivery was my fault. There are two details that contradict this….. first, when told by Andrea that delivery was scheduled for between 3:30 and 5:30, why the two-hour earlier arrival? Second, as mentioned earlier, there was an old contact number listed. Why was the new number not called, and when I called my old number, I heard “the number or code you dialed is invalid” message. Had delivery called and received the same message, why did they not get a hold of Lowes for an alternate number?
I am curious to see how today’s delivery works out, as this delivery crew will also be coming back on Monday, 12-4-17, with my kitchen suite. Only time will tell.
I purchased a refrigerator, dishwasher, range, and microwave on Oct 8, 2017. It still has not been delivered. My husband has called multiple people and still no appliances. We have been without appliances for 5 weeks now!!! We are beyond frustrated and would like an honest answer as to when they will be delivered. Lowe’s sure did not mind taking our
money!!! This is the worst customer service I have ever dealt with. On top of it all, I was told we qualified for a rebate of a $400 pre paid VISA card and after multiple calls I quess our LG appliances do not qualify!!! I went to 4 different places and I choose LOWE’s!! The worst mistake ever!!!
Wow… I thought I was the only experiencing awful service w/Lowes. I was purchasing three appliances plus installation services but b/c of the poor communications I only purchased the two (dish washer and ceiling fan) The ceiling fan part went very well however, it’s a different story on the dishwasher. I began the process on 10/22 and still today Nov 27th I not gotten it installed. We have been to the store so many times I don’t want to count. I will not be a Lowes customer after this ordeal. Horrible Horrible experience. I am sending a more detailed letter to corporate
Lowes Waxahachie cant figure out what they are doing! Total run around. One person tells you something will be delivered and then get a second phone call from someone else wanting to schedule the delivery on a different day. A simple appliance purchase and delivery is going on 4 weeks! Wasted my time and money using this store!
My husband and I purchased a wall oven 6 weeks ago and it was supposed to be delivered this past Saturday, November 4th. It was not. We have been without an oven for 7 weeks and now we’re told it will be here on the 15th. Thanksgiving is coming and I am going to be more than upset if I Don’t have an oven to cook for my family on Thanksgiving. I went back to the store Saturday, looking for answers. The man who tried to help said his hands were tied and there was nothing he could do. I can assure you, if that oven is not installed by Thanksgiving, we will NEVER purchase anything from Lowe’s again! Charlotte Sedler
Worst customer service ever in Sarasota Florida. They talk to you like your stupid. Was told never had a customer like me before. Well if you would of told me the truth from the start I would of never had my remodel done from Lowe’s. Only helpful until you pay for job first. Never again ?
Stop sending me unsolicited emails, i will not go back to a Lowe’s as long as i treceive them. STOP IT!
I keep receiving unsolicited emails from you, i checked on a couple of items and have been bombarded ever since. Their is no unsubsribe on these unwanted emails. and i will not step foot in a Lowe’s until they stop. STOP IT!
I heard someone say that when you get those…put into a new envelope and send everything back to them. They get tired of opening junk. Hate that store and will never shop for anything there again!!!!
I bought a large window AC unit and installed it. After completing the work, I took off the packaging from the plug and discovered that the ground terminal had broken off. I contacted Lowe’s Customer Service who wanted me to bring the unit back to the store for a refund. I contact Frigidaire and bought a new power cord. I wrote to the President of the company and explained that his Customer Service person needed to buy the cord and drop ship it to me. The executive office called. They agreed and sent me a gift card to cover my cost. The boss always does right IF they are really interested in customer service. So now I will continue to be their customer.
Dave Weil, can you share address/info to get to the president of the company?
On 8/28/2017 I purchased carpet for my whole house from the Muncie, Indiana store #116. The carpet was installed 9/19/2017. I have never been so disappointed in my life. Two young men from Honduras came. One of these men did nothing but lay on the floor and on the newly painted walls. There was dirt and blood on the walls. They got to the house at 11:30 am finally asked them to leave at 9:30 pm. We called these men’s supervisor he came and repainted some of the walls. Now on to the main complaint about carpet. In places it is cut to short as I can see the floor underneath. Every time I vacuum the edges lift up off the tack strip if it is even attached to the tack strip. I can see ALL seams and in places the carpet isn’t even seamed together. On 10-17-2017 after some phone calls a man named Curt or Kirk came from Indianapolis and took pictures and our complaints. On the following day I received a call from Ti wanna 317-675-4357. She said she would be helping us. She stated she would get with the original supervisor and get back with me. Not hearing anything from her I called her 10/23/2017 . She said she had not heard back from Gabriele the supervisor. Was supposed to return my call the same day I heard nothing. I called Tuesday and Wednesday only for the phone number to go to voice mail of a man. I couldn’t hear what his name was. My husband and I have been playing phone tag with 5-6 different people on 10/25/2017. I even called Kirk/Curt because one of the people we talked to said he hadn’t turned anything over to them.. Im assuming he didn’t put it into the computer. He was shocked NO-ONE had contacted us back . He was going to make a call… Not much of a surprise I never received a call back. . Kirk/Curt 317-692-9643, Ti wanna 317-675-4357, Shrandra 317-675-4470 Cameron 317-675-4946…1-800 44LOWES, Betty, Chasity and Shalonda. NO ONE will return a phone call.. At this point we just want the whole house to be re-carpeted. I’m not sure that the one who reads this will respond but here goes…. Reanee Moore , Daleville,In 47334 765-620-XXXXX Email Rmoore2009 @comcast.net
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8/29/17
– Signed contract for plumbing/countertop project and paid in full
– Was told by salesman to call the Project Coordination Team Leader with date of installation when notified by countertop people in order to coordinate with plumber
9/14/17
– Called and asked for my contact, told she wasn’t available. Left message of installation date with woman answering phone so plumber could be notified. Plumber was to be scheduled in the AM since installers were to come around 1:30PM
9/19/17
– Called and asked for Robin around 11:30AM, told she wasn’t available. Told woman answering phone the plumber was supposed to disconnect my sink this morning because installers were due around 1:30PM. She said I had a new contact and gave me her name and direct phone number. The plumber would be contacted.
– Plumber came at lunchtime to disconnect sink. He apologized and said I wasn’t on his schedule for that day. Said he would return tomorrow around lunchtime to reconnect my new sink.
– Installers arrived after 4PM and within 3 hours removed my old countertop and sink and installed the new (84 square feet). I thought it would take longer than 3 hours to do a quality job, plus it being the end of the day they were probably tired and wanted to go home.
9/20/17
– Plumber came to connect new sink as promised. The holes drilled in the granite were not in the correct position and the new faucet could not be hooked up. My sink could not be connected.
– Called Creative Countertops regarding installation issues:
– The holes for the faucet had to be enlarged
– Chip on sink rim
– Dishwasher off the floor tiles and door was not fitted and closing properly
– Backsplash not fitted flush against the wall
– Stovetop didn’t fit flush with the countertop
– Chip on backsplash
– Kelly at CC gave my message to Joel at CC. Went over problems with him and he said he would try to get someone here to address sink issue so I can get faucet hooked up. They came around 5PM and had to enlarge the holes by drilling to fit the fixture. They also fixed my dishwasher issue.
** I don’t understand why the holes were not drilled correctly the first time. I had purchased the faucet in advance in order to show the man who came to measure the countertops.
– The plumber had given me his phone number and I called him directly. He was kind enough to come over after the installers were finished and hooked up my sink. I really appreciated that extra service. He could have let me go another day without a kitchen sink.
9/21/17
– Joel called and will send 2 guys to see what can be done to resolve backsplash and stove issues on Monday 9/25/17 between 1 and 2PM.
9/25/17
– The guys arrived around 3:30PM and removed the legs on my stove and it still would not fit flush on the countertop. I asked if my tiles would be scratched if the stove is moved with no legs and was told yes. I asked them to replace the legs, since removing them did not resolve the problem. I was told my floor is not level.
– The also fixed the chip on the backsplash and put some sort of seal or caulking to fill in the gap along the walls. They said that was the best option they came up with, because my walls are not flat.
** If my floor is not level and walls not flat, how come when the measurements were taken none of this was brought to my attention? I was only told that one corner of my counter was not level and they would have to shim up my cabinet.
9/26/17
– Sent photos to my Lowes project contact showing gap between stove and countertop. She said she would check around for a possible resolution to fix the gap.
9/28/17
– Had company and they saw the seam on bar top and brought it to my attention. The seam did not fit closely together and the sealer used was a solid color, not blended with the design of the granite like the seam by the sink. Called Kelly at CC, she transferred me to Joel at CC. He was unavailable and I left him a voice mail.
10/2/17
– Received an email from Amber regarding seam. Told her I left a voice mail for Joel 9/28 and have not heard from him yet. She contacted him and he said he would follow up with me to schedule service.
10/4/17
– Still haven’t heard from Joel. He told Amber he tried calling me but my phone was always busy. Hogwash! I had a painter at the house all week and was only on the phone for a few minutes during that time.
10/5/17
– Joel told Amber he was trying to get service scheduled for Monday 10/9/17. Up to this point I haven’t heard from him and I was not going to be available on Monday. He called later that day and the seam repair was scheduled for Tuesday 10/10 between 1 and 2PM.
10/10/17
– Repairman came about 4PM to repair seam. He did the best he could with the bar top. It is not as noticeable, but it isn’t as good as the seam on the sink. The bar top pieces were not merged as close as the sink pieces. Needless to say I am not happy.
** I was told that the project would take 1 or 2 days once the granite was delivered. I felt the communications between the countertop company and myself were practically non-existent. I feel Creative Countertops could and should have done a better job with communications and installation. I did not like dealing with them, they caused me a lot of frustration.
I have to say that once I got Amber as my Lowes contact she did keep me in the loop, even though I didn’t agree with her. Following is an excerpt from her last email to me:
“I understand your concern with your seams not looking the same, this is common based on location and how level the cabinets may be. This along with your other concerns were covered in the expectation sheet you signed.
All of are granite jobs are completed in 2-5 hour window. So I don’t believe the installers were rushed in completing your install. The concerns you have I can’t hold the installer accountable for. They have no control over the cabinets or home not being level. Or the stove height and how it lined up with your previous counter tops. I am very sorry again for your frustration.”
This is basically what I was told by Creative Countertops. I guess no one is accountable.
I spent over $7000 in Lowes for the countertop, new sink, fixture, garbage disposal and sink baskets. As stated this was paid for up front. I saved a long time for this project and the check did not bounce.
I was so looking forward to giving my kitchen a facelift. I could have coordinated with a local granite company and plumber myself, but thought it would be easier for me to go with Lowes and have them coordinate the project. After 3 weeks I am sorry I didn’t go the other route. I probably would have save myself time, money and stress.
ordered a whole house generator on June 19, 2017. Lowes said it would take 4-6 weeks. So I just waited, but I went to Lowes to check on order, all is fine..permits filed. I live in Florida, which is main reason to get generator to keep ac running for daughter with severe medical problems. Was promised/guaranteed a temp generator, because they are easy to get, if whole house one wasn’t in, but don’t worry it will be there. (Reason I agreed to the generator in the 1st place) Got a call from installers and they just filed for permits end of Aug and probably won’t get whole house generator till end Oct/mid Nov. Contacted Lowes about that and met with Lowes at daughters. Oops we dropped the ball and never checked on your generator. AND yes we got hit with Hurricane Irma. Lowes never brought any generator, temp or portable over. NOTHING. Luckily hurricane shifted and went west, but we got 100 mph winds. My sick daughter was left in a very hot house and had to go outside and sit in her car to cool off…repeatedly. Very dangerous! Contacted Lowes canada with complaint, manager called, took no blame at all (RPB manager)contacted CEO and he put me off to a executive and got oh it’s the permit taking so long, again they have taken no blame. We lost all my daughters food and asked to be reimbursed… nothing. They do not want to be responsible for the 1st 10 weeks we waited for our generator & yes its still hurricane season here. Lowes is 100% at blame for all of this. They said I wanted the order cancelled about a week ago and they would do that. I NEVER EVER ASKED FOR THAT. I WANT MY WHOLE HOUSE GENERATOR! Do you understand that Lowes, YES, I do want my generator. So for those people thinking Lowes is good business that goes all out for its customers……WRONG, cuz it screwed me royally., but from reading the other posts, lots of others have had terrible service there as well. I am STILL waiting, almost 4 months now and hoping it will be approved in about another month. And Lowes has done nothing
On April 22,2017 I signed a contract with Lowes to get a deck built with a promise completion date of June 22, 2017. i have made more than 200 phone calls and emails, including many to Latoria Jones , my project manager and Mr. Niblock with neither responding to any of my calls. The deck was half built by a subcontractor but when the supplies were insufficient (which I had told them was the case) they had to stop. On September 14th Mr. Niblocks assistant, Becky, said they ordered the materials. They did not. They continuously said they ordered my materials–SADLY this was not true. As of today materials have not been delivered. I have a dangerous half built deck and a mess in my backyard. Shame on the Corporate Executives for not responding and for refusing to take my calls. Sadly I paid in full on my credit card in June. I have never been so disgusted. Steer clear of Lowes–they just do not care!
Customer Service is a joke…there appliances are horrible!!!! We have had 4 refridgerators in 5 years. Only getting them replaced after 2 or 3 months of bad service. They KNOW this fridge has defects…have been waiting 2 months for any sort of service! Just want to put it in my front yard, paint it yellow for lemon, and put a laminated sign on it explaining our whole experience with Lowe’s and At Your Service Appliance Servicing…I will never have another Whirlpool anything!!!!
Been a customer over 20 years. But NO LONGER Lowe’s customer service is without a doubt the worst in corporate America. The only thing worse is the no responses from their store managers. You keep getting pasted from one no nothing assistant to another.
Just read the story in the Boston Globe about Loew’s subcontracting a woman’s deck to a 3rd rate, unreliable thug and then refusing to refund her until the reporter called. CEO Niblock’s unresponsiveness is despicable, Never will I walk into Loews again. What a horrid company.
We have been loyal LOWES customers for over 30 years. Customer Care is no longer a priority for LOWES. It does not matter how dedicated the store manager and employees may be if the LOWES EXECUTIVE BOARD is not supportive. We ordered a refrigerator in 9/2017. Today was the attempted 4th delivery. Each time the refrigerator was either dented and or scratched in the delivery truck . Delivery is done by an outside LOWES approved company. The fifth refrigerator was scratched. The sixth refrigerator was without damage. The delivery men did not set up the refrigerator/remove the inside plastic and styrofoam/ place drawers etc. They plugged it in, and handed the manual to me. Upon questioning concerning the set up of the refrigerator, the response was “It is easy to do” and walked away. While I was setting up the drawers and removing the plastic,tape and styrofoam the refrigerator moved forward. This now moved from a sloppy delivery to a safety concern.
The store manager has been helpful,professional, in assisting us in resolving the issues. The delivery service is chosen at the corporate level. Lowes Corporate Executives would not tolerate what they expect their loyal customers to. At the end of the day the blemish is on Lowes. This has had a rippling affect on where and where not to shop for appliances.
Many years ago a young newly married couple bought their first washer and dryer from a Lowes store on Franklin Street,Chapel Hill NC. That was us. We have been loyal customers through the years and NEVER have we experienced the lack of respect for a appliance and homeowner from a delivery service.
Corporate has never returned our phone calls. The Lowes store manager is a reflection of what Lowes used to pride itself in.
For safety reasons we will only buy things from Lowes that we can carry out and or have a private agency delivery the item/s.
I can’t even begin to tell you all the problems that we have had with Lowes in Vestal, NY. This is a terrible store! Terrible service! Employees standing around drinking coffee talking to one another, and no one around to help me. It was the weirdest thing, seriously, all of these employees but no one to help. Signs everywhere in the store that on Wednesday they will have on-the-spot interviews for hiring purposes. I said to the woman at the check-out desk, “you wouldn’t have to have those on-the-spot interviews, if the employees that you already have would simply work”. She just looked at me—well, what’s she going to say. Yesterday I was in this store (for the last time) and I had a woman from the pro-desk GO OFF on me in front of other customers simply because I asked if they would cut luan into shiplap for me. All eyes were turned on us and I was so embarrassed that I shut down. In order to calm her down, I said, “ok, ok I understand”. Then today I went to the Ithaca, NY store and I can’t even begin to tell you the difference. GREAT STORE—love the employees—always helpful! What’s the difference in the stores—it must be the manager. When I came home and told my adult daughter about my experience she totally agreed with me about the Vestal Store and told me the experience that she and her husband recently had there. I wonder if others feel the same way, I will have to ask around and if you cared enough, you might do the same thing. FIX YOUR VESTAL NY STORE please!!!!!
Your service sucks! Three weeks to put a fuse in a micro wave!
Horrible service from store #1771! We just opened a line of credit at this location and our first purchase was a dryer. We paid additional for delivery/installation/removal of old dryer for the following day(TODAY). We were told they would arrive in the a.m. My husband received a call from the driver around 1:30 pm that they were 10 min away. The guy arrives and doesn’t even introduce himself and gives me a blank stare when I open the front door. I greeted him and asked if he was here with the dryer, he stepped in the door and the first thing he said was that the dryer wasn’t going to fit through the laundry room door and that we also needed to move some racks out the way. My husband told him he would remove sliding door and racks in 5 min. He said he couldn’t wait that long because he needed to be at another location.. (So you are telling me he was going to unload dryer and install it in LESS than 5 min??) He said he couldn’t wait and he could leave us the dryer and we could install it ourselves. My husband told him that was not an option because we already paid for the installation and removal of old dryer. The guy then made a smart remark and stated “well if you knew we were coming you would think all this would be cleared out.” My husband told him we had cleared out a pathway for him and we didn’t mind clearing out more just give us a couple minutes. His nasty attitude made the situation worse so my husband then told him to just cancel the order. His face expression changed as though he was concerned about canceling the order and stated he could possibly return tomorrow if his schedule permits but there was no way he could install today or even come back today. So exactly how much time does Lowe’s give each delivery order? Under 5 minutes? As a paying-first time customer I will never purchase anything from here again! I called the store and spoke to a young lady in installations named Jackie who basically called me back after telling me she would talk to her manager and told me the same thing- she would see if they could come back today but if not tomorrow…that’s was it. No apology for the rude delivery guy, the bad experience, not getting my dryer..nothing! So I waited an hour and no one called me with any information, so I called back again and Jackie answered, stated that the delivery guy should be calling me and that she gave my information to her manager so she would transfer me over – the call then was disconnected. I called BACK AGAIN and while waiting apparently the manager was calling me back. I switched over and spoke to Eli, he introduced himself as one of the managers and was calling me about an order where an appliance was left at the residence. I told him no, there was no appliance left, it was never removed off the truck. He corrected himself and stated he was trying to contact the delivery guy about his route but it might not happen today because we were looking at him arriving at 7:30 pm the latest. I told him I wouldn’t want anyone to be out working that late so if he couldn’t get someone out today I would want it done first hing tomorrow morning. He said he would look into it and contact the driver and call me within an hour. That was at 3:30 pm. I never received a call back from anyone. Not Eli, not Jackie, not the delivery guy. As a first time paying customer- I expected more considering this was my first experience with you guys. Not happy with the way we were treated, canceling our credit line and taking our business elsewhere!!
LOWES SHOULD BE ASHAMED OF WARRANTY SERVICE!!! IT IS A JOKE!!!
On June 5,2017 I signed a contract with Lowes to install Georgia pacific cedar shake siding that I purchased from their Camden Delaware location. I paid for the siding, and installation on one invoice, on June 17, 2017.
The first contractor did not show up on the agreed date of July 27. He had previously been out to my home to assess the scope of work, but he never left a card with his Business name or contact info.
The second contractor came out on Aug 2, but didn’t do any work.
The store mgr Chris B. would not return my calls. He doesn’t like me because we brought a rotitiller back to exchange it, and he was gone on dinner break for over 2 hrs, so we had to bring it back home, when I was finally able to speak with him, he told me it wasn’t any of my business ! The CPO dept will not send another contractor to my home to determine the correct materials needed.
The district mgr Jon Wattingham said they will not do the install, but will not tell me why. The regional mgr. will not respond to any emails or voice messages. Customer “uncare” has done nothing in 3 months, and they intercept all of my emails to Robert Niblock.
The siding is still sitting in my front yard!
In Aug 2, around noon someone at the Camden lowes used my credit card number to do a t as action on my acct without my acknowledgement or consent, I guess that’s ho they thought they could get out of the contract.
The siding has been sitting in my front yard since July 24,2017!
on July 6th 2017 I was at your crossville Tennessee store to pick up some concrete to finish a project. while there damage was done to my 2000 ford ranger.
I was in a hurry as i had wet concrete at home and needed to finish my project.
I returned to the store on July 17th 2017 and spoke with a manager named Mike Amato, and explained to hime what had happened and filled out a damage claim. he told me I would be receiving a call or email from lowes in about 7 days.
it is now the 30th of August and I have yet to hear anything from Lowes.
On the day my truck was damaged I had pulled into the lumber loading area in front of the concrete. I went in and paid for my concrete and loaded them myself.
I got in my truck to leave but was blocked by 3 vehicles now from going forward. I started to back out of the area using mirrors and looking behind for anyone or vehicles when i heard a noise and got out to check. there was a flat cart in the middle of the loading area with lumber and sheet rock on it. there was another man in his truck that saw what happened and commented, “they just leave those carts anywhere”.
I am not happy about my truck being damaged. The manager told me when I filled out the claim that I backed into it and he didnt feel it was the stores fault. I said, I disagree. The cart was left there. there was no vehicles around the cart, nor was it being loaded. It’s very common for the store to allow the “regular” customers to tie up the loading area with their trucks while they shop for long periods. I have on many occasions had to back out of the this area, so as not to have to wait more than a reasonable amout of time to leave after making my purchase and loading.
What I am most upset about now is the fact that i have not heard a thing about this.
I have not gone back to see Mr. Amato, as i deem him to be not interested in helping me.
I want a reply. email is ok at this point, but my Cell # is 931-335-XXXXX if you choose to call.
On Saturday August 12, my husband and I went to the Lowe’s store in Meridian, MS to purchase a riding mower. We found a refurbished mower, salesperson cranked the mover, and my husband looked at the battery and inspected the mower. He felt like the riding mower was in good condition. We applied for credit and was approved. We went to the cash register to purchase the riding mower. The cashier called for a supervisor to override the regular price and confirmed the discounted price of the mower. We informed the cashier that we would pick up the mower on Sunday morning. She said that was fine and extend the pickup date for Monday morning.
August 13, Sunday morning around 9:00 a.m, my husband borrowed a truck, went to the store to pickup the riding mower. After two hours of waiting, he was informed by a sales person that they couldn’t find the mower. My husband and the salesperson went to the warehouse section of the store looking for the mower. However, the salesperson found a mower in the back and tried to get it to crank, but it didn’t start. After leaving the store, a salesperson called my husband and informed him that the mower had been returned to the store. In other words, it had been sold to someone else. According to the salesperson, someone gave him the wrong riding mower. Sunday evening around 4:00, I went to the store to request delivery of the lawn mower. The manager on staff began to explain their company’s policy about picking up refurnished items. I told him we were not informed of the company’s policy in regards to picking up refurbished items at the point of sale. Furthermore, the company policy was irrelevant to me, I just wanted the riding mower we had purchased. After further discussion, the manager on staff scheduled delivery of the mower for Monday, August14. I explained to the manager that no one would be home before 5:00. Monday, August 14, the lawn mower was delivered without a key. Later that week, my husband picked up the key and the lawn mower didn’t start.We called the store and spoke to a manager; he said we can bring the mower back. I told him that someone will need to pickup the lawn mower. He scheduled a pickup for the following Monday.
I filed a complaint with the corporate office on Friday, I was informed that someone would call me in 24 hours. NO ONE called. I called the corporate office on Monday, August 20 to share my experiences.
Saturday, August 19, my husband and I went to the store to speak to a manager. We spoke to salesperson and expressed our frustration with this situation. He began explaining the pickup policy for refurbished merchandise. His only response to us was to return the riding mower. I management blamed us for not knowing your company policy. NO ONE has admitted that the lawn mower should have been tagged sold. BUT EVERYONE HAS said we should followed a policy we were unaware of. Tuesday, August 20 someone called from the Meridian Lowe’s store and informed me that the manager was at a conference and should be back in town on Friday. Well, NO ONE called us Friday, Saturday, or Sunday.
Today, August 28, the manager called and told me he would review their pickup policy with his staff, which is irrelevant with my situation. He said once the lawn mower had been picked up it could be taken off my account. I told him the lawn mower had been picked up. I told him I still do not have a lawn mower. He asked me if I wanted that lawn mower. My answer was no. My reasons were simple, I don’t believe that the lawn mower was ever returned to store; I believed his staff knowingly delivered the wrong lawn mower. Finally, our conversation ended with an insulting discount off any riding lawn mower. I expressed my dissatisfaction. He then said to me what would you consider a good discount. I told him I’m not the manager who is making the offer. I ended the conversation with him. Finally, my experience shopping with Lowe’s in Meridian MS was horrific . As a first time credit card holder, I expected better service from a major company. Two weeks later, I still don’t have a riding mower and still extremely dissatisfied with the service I received from Lowe’s in Meridian, MS
Update to previous comments/complaint of 8/26/17
It’s now 3:40pm MST, meaning, 5:40pm on the east coast where Corporate Customer Care is supposedly located…I remain on HOLD after 1hour 22minutes, still with the constant assurance that “a representative will be with you [me] momentarily”. I don’t know if my phone, the message or, I will give out first.
These guys have found new and truly inventive ways to be insulting to the people that pay their salaries.
As I write this, I’ve been sitting on “Hold” awaiting someone to answer the corporate customer service phone for 32 minutes, all the while being constantly being reassured that “a representative will be with me momentarily”. I can’t help but wonder how minutes are in a “momentarily”?
That aside… we special ordered a new Samsung 4-door refrigerator two weeks ago from the Loveland, Colorado, (Lowes store #2568) with the assurance that it would be delivered to our home TODAY (8/28/17) after being shipped from the Lowes distribution facility in New Jersey to our local store. We were told at the time of the order (fully paid-for at the time) that we would receive a call a day ahead of time to confirm delivery. That did not happen so, my wife called the store this morning to see if the delivery would, in fact occur today. We were initially told by Jim, that the fridge did not appear to have arrived at the local store so, he’d have to check and get back to us. He did in fact call back to report that he didn’t see it anywhere in the warehouse but, then realizing that it was a special order, told us the receiving clerk for such items, would need to check on it and he’d call us back again.
Meanwhile, many hours go… no call from Jim.
Finally, my wife calls yet again. Jim’s at lunch. My wife now goes through the whole order and expected delivery date story again. The new guy says, “Oh, it should arrive tomorrow night on the truck and be delivered on 9/5/17”. “No, no, no! I want the refrigerator on the truck and delivered first thing Wednesday morning!” replies my wife. We’ve been living out of a counter height refrigerator for 3 weeks as our current fridge has crapped out. If we had wanted to wait until 9/5/17, we would have stuck with the original order we had with Best Buy (but, cancelled because Lowes said they could deliver the same fridge a weeks sooner!) “Well, ” says the new guy, “we can’t get it on the truck the next morning. It just isn’t done that way.” “Then, find a way to do it. Be part of the solution, instead of part of the problem”, says my bride. “Hold”, says the new guy. “Ma’am, the way to do that is to get manager approval”. “Fine, Then, go ahead and get it” say my wife. Allegedly, this up and coming Mensa candidate does so.
Next, she calls back for the third time to deal with the “price match” issue which, “Mensa” can’t do because it has to be handled by a cashier – he doesn’t offer to transfer her call, he just hangs up. She reaches the cashier. The cashier gets all the information and then puts her on hold for 20minutes… and then hangs up. A few minutes later, Marilyn, (the cashier) calls me to tell me that she’s credited my wife’s card for the “price match” difference. (It was actually my credit card, but, at this point, who cares…) She then goes on to say that she was talking to wife but that my wife HUNG UP ON HER!
In addition to the failed delivery date (and, at this point, I’ll be blown away if they make Wednesday, 8/30/17, the level of frustration is beginning to mount. Lowes employees don’t make promised phone calls to let you know that delivery dates won’t be met, they don’t return phone calls, they hang-up on you, and VERY CLEARLY, THE UPPER MANAGEMENT OF LOWES, DOES NOT, NOT NOT EVER READ THE COMMENTS/COMPLAINTS THAT ARE POSTED ON THEIR OWN WEBSITE!
SO VERY CLEARLY, THIS IS A COMPANY THAT SIMPLY DOES NOT GIVE THE FIRST S#*T ABOUT THEIR CUSTOMERS OR, CUSTOMER SERVICE!
BTW, I’ve now been on “HOLD” with Corporate Customer Care for 1Hour3minutes!
Purchased Refrigerator online 06/25/2017 came in damaged on 07/11/2017.using damaged refrigerator while they reorder new. Checked on the status of my order because I received my credit card invoice and still no refrigerator. Was told they no longer made my refrigerator but they would be sending the new replacement number, which when I researched it could not be found.Called corporate they got in touch with store I was told getting the same one I ordered, don’t know why I was told different. Store manager has to much on his plate to talk to me and the appliance manager is very rude an a not truthful. Here it is 08/21/2017 an still don’t have my refrigerator and made my first payment against it. This has been a terrible experience and I am very upset.
Store is 1934 Highway A1A Indian Harbour Beach, Fl. 32937. Order number is 336345607 Item number is 501863 Model number WRF535SMBW, which we were told they did not make any more and that we are going to get WRF535SWHW.
I do not want Jason (appliance manager) calling me, and the store manager has to much on his plate to talk to me. I purchase in 2008 Refrigerator, stove and dishwasher, also in 2009 my washer machine, and last year my kitchen cabinets, from this store. Some of the items need to be replaced again, and I might have to consider purchasing them from somewhere else.
So call corporate and spoke to Josh. Josh call the store and spoke to the service manager Keith and was told we were getting the original model refrigerator we ordered. Someone had Jason called me and he stated that he understands that I am confused. At which time I lost it with Jason since he was the one who told me that I was getting a different refridg. than I ordered. I still cannot get an answer of when I am getting my new refrigerator. Somewhere along the line I was told I should be getting the refrigerator Friday but could not tell me where the fridge is or tracking. Jason threatened to cancel the order. I told him he better not cancel and now I want 20% off
Just received my second Lowes Credit card statement and still don’t have refrigerator
I was at the local lowes store in clermont and when I went to the cashier to pay for my products, she asked immediately if I would donate to some cause. I said no. She didn’t start my transaction until she got my response. When I said no, it was obvious she didn’t like my answer. When I gave her my lowes card, instead of handing it back to me, she laid it over by the cash register and I almost left it. I felt pressure to make a donation and there were other people around judging me. If you want a contribution, put out a jar for people to decide if they want to contribute or not. Do not make a customer have to say if they are going to contribute or not. I was buying products, not there to make contributions. Make sure the clermont florida management knows that this is unacceptable to customers to be put on the spot. I will go to home depot now because they do not do this type of strong handed collection to some cause and they are right across the street.
I have bought around $600.00 worth of 80 lb. sakrete concrete mix at Lowes in St. Clairsville, Ohio and two times I was told they would assist in loading. The first time after 15 mins. passed I had to load it myself and the second time 20 mins. and no help so the third time after 5 mins. some one come out to help and could barely lift the bags so he went inside to try to get some one to run the fork lift but they said they were too busy and it would be a half hour before they could help. Busy beaver has 2 people to assist every time I go there and 1 person on the fork lift at all times. Lowes has poor customer service and I will not be back. This is not the first time for problems at this location. Wheeling WV. store has better customer service. Thank you.
will never do business here again, order a pergola paid for it over the phone ,, never got ordered , carpet installation was a total nightmare, (the installers where great, not lowes installers) very poor customer service. manager never did call me back ever. this place lost my business for good.
I would like to recognize two people who went out of their way to help. Jordan, Manager at the Russellville AR store, and Dan, do not know his position, he is at the Fort Smith AR Store. My son ordered some chairs for his mom for her birthday. He is in Arizona and we are in AR. He had the items set to be picked up at Fort Smith AR Store. We are 30 minutes from the Fort Smith Store. We were visiting the Russellville AR store and asked if we could pick them up there. The individual at customer service said it we would have to go to Fort Smith. I ask to talk with manager, Jordan came out and worked it out so we could get the chairs there. They were outstanding.
Stephen
In June 2017 I purchased a stainless steel kitchen sink from Lowes on Bechtle Rd. in Springfield, Oh. The installation of the sink was paid for on 6/26/17. The sink was installed a few days later by 2 men from Home Remedy. The kitchen countertop was damaged during installation of the sink. We have made numerous request that the top be replaced around the sink cabinet. We have made over a dozen calls to try to resolve the situation, but to no avail. I am constantly put on hold because the person on the phone says they need to check the matter. I’ve been on hold for over thirty min sometimes and hung up on a couple of times. I have constantly been lied to and told they would call me back in ten minutes, only to never receive their calls. Is this the way many of your customers who have complaints are treated? I have done business with Lowes for over 20+years and I’ve never had a complaint before. Finally a little over 2 weeks ago a representative from Home Remedy came to check the countertop along with another counter they chipped on the way out when the sink was installed. He said we should hear from Lowes in 2 days. It’s been almost 2 weeks now. We had ask that Home Remedy guys not be sent to do anymore installations in our home, so who did they send but anoth4r representative from there. The last time I called the store I spoke to Scott and he told me I’d hear back from Lowes later that day or by the next day. Scott said he saw our complaint was marked in red, meaning, that we’re at the top of the list to be called. So far no call! This is really ridiculous. Please resolve this situation. Sincerely Leo K. Davis Jr.
First part of last December my wife and I went into Lowes’ Store in Orem, UT. She picked out a cordless door bell It was part of her Christmas gift. A couple weeks after Christmas I installed the door bell and button. Later we noticed people were knocking and not ringing the bell. The battery in the button was dead, after replacing it three more times or so I decided something was wrong so the next time I went into Orem I too it in to return or replace. When I talked to the lady (not a very nice lady ) at customer service I was told that because it had been over 90 days I could not return it. I live 70 miles from Orem, UT so we don’t get in there very often, she told me to call the manufacturer she would not do anything for me. I tried several times to call the manufacturer but never could talk to a person. I was so fed up with all of this but I thought I would try to buy a new button. So I bought it & it didn’t work. I finally got hold of the company and gave them my story. They said I would have to return it to the store but they were not much help with the problem. So I tried to return the button only today (9-2-2017). I went to customer service and the young man ignored me and kept reading something for a couple minutes. This in itself was annoying enough, I gave him my receipt and the button with the packaging. He told me that the button had already been returned. I said I had the button in my possession and the receipt that had the item on it. Before I went in I told my son I hoped that this nightmare did not continue but it was. We argued for a minute and I waded the receipt up, pushed the button towards him and threw the receipt at him. (I admit that was wrong) I tried to give him the whole long story from Dec 2016 until now and was told to leave so I did. I will never go to Lowes’ again, Home Depot has much better customer service and return policy. I lost between $60-$70 along with two trips back into Orem and still need to get my wife a present. But I think I will go to Home Depot.
I recently purchased some materials to build a fence at my New home in Council Bluffs Iowa. Even though there is not a Lowes here in the town i moved to I was still a loyal customer. I drove across a State line and past several other hardware store because i have had great experience with Lowes in the past. Just because i got out of the military and moved 1300 miles to an area where Lowes was not the biggest game in town did not stop me from continuing my business with them. That is what makes this even harder on me.
Like i said before i ordered all the materials to build a fence at store #1159 located at 7525 Dodge St, Omaha Nebraska on 7/23/17. When i ordered it was explained to me ( by Trent) that both of their CDL drivers were on vacation and the soonest the could deliver was a week out 7/29/17. A little disappointed i accepted that date. So I called my dad and asked if he could move his dates around to help me with the fence. So since he was flying in from Washington State he changed his flight.
On Wed the 26th some one from Lowes called and spoke with my wife and said that they could not make the delivery because the driver was not there. Jennifer explained to them that we had my father flying into help install the fence and we had to have it on the 30th. They told her on the phone they would see about loading the order in a box truck and call her back. That phone call never came. On Saturday morning after not hearing from them she called back. The person she spoke to said we did not have a delivery scheduled and took her information to give to Dan ( the manager over deliveries). At around 530 in the evening on Saturday i asked her if she had heard from Lowes. When she said she had not i got in the car and drove back across state line cirXXXXventing the other hardware stores that i could have taken my business to.
I went to the customer service desk and said that i needed to speak to the store manager. The lady explained to me that he was not there right now and called a department manager (Gary). I explained to him the situation, and he was actually helpful to some degree. He took me to the back to see if my order was even in the store, and the only thing we could find was one of the gates. He then explained most of the items were in stock so they could pull them on delivery date. Then we went back to the customer service desk and he pulled up the notes on my account. The notes stated, they tried to call and no answer so the date was moved to the 8/3/17. Once again i explained to Gary that it is not just me that is being affected by this move. He understood and sent an email to Dan explaining the situation. Before i left i asked Gary what time the store opened and if Dan was working in the morning. His said yes Dan was working at 5 am and the store opened at 7 am. Which was not accurate. I waited an hour outside the store till they really opened at 8.
So Sunday the 30th i once again drove up to Lowes so i could speak to Dan directly. Lets be honest, emails do not always get checked in a timely manner and it is not very personable. Dan seemed to have no concern with my situation and rather than get mad and start arguing i asked for a refund. I explained what good is a load with a bunch of concrete going to do me when i do not know when the next time my father will be able to make the trip from the west coast to Iowa to help me would be. He refunded my money and i will be driving back across state lines to do business elsewhere.
Sincerely,
Joshua Murren
I purchased a electric grill from Lowe’s and I needed to return the grill, because I received one from my children as a gift. I just opend my bill and it show’s that you charged me $28.15 for return freight. This makes me very unhappy, since I returned the grill to the Lowe store in town. It will be a long time before I order anything from you again.
I needed to replace a dishwasher, so I called lowes. I spent about 2 hours on the phone. I would call and be put on hold. So I order the dishwasher on line and I could pick it up at the West Ashley store. Lowes called and said no you need to pick it up at the James Island lowes. I said ok. Went to the James Island store guess what they don’t have it and can’t find any record of it. So I call the manager he was not helpful at all. I had to cancel my order, then call 3rd lowes. They said Yes we have one in stock and you can come by and pick it up. So I went to the Mt. Pleasant lowes. Guess what no record of my oreder and they did not have the dishwasher in stock. call the manger again. Now they tell me to go to a different lowes(4th one) that has one. Not happy but I go, once again they dont have it and no record of it. I canceled my order. I will never buy from Lowes again. The manages and employee where very rude.
I don’t even know where to begin. First my husband and I bought a brand new riding mower and had it delivered. It never showed up on the scheduled day, I had to call. It finally arrived but, it didn’t come with the dump cart like it was supposed too. After 3 calls to the local store I was finally able to get it delivered 1.5 weeks later! Now, I ordered a light for our bathroom 4 weeks ago! I kept getting email’s saying it would be delivered next day, then the next day I would get an email saying it would be another week. 2 days ago I got another email saying it would be Aug 17th.. 8 weeks after original order!! So, needless to say I said forget it and wanted to cancel the order. After 4 emails to “customer care” and, 47 min wait on hold with “customer care” I thought the order was canceled. The supervisor was supposed to issue me a $15.00 gift card for my troubles. Still have not received that!! Then I get another email saying that I have to call the local store because they can’t seem to locate the order to cancel it. This has been the WORST ever experience over one light!! I am starting to remodel my house. I will NOT be buying my supplies at LOWES! or using my Lowes credit card ever again. Because, obviously customer service means nothing to you. I should be compensated for all of this!!!
Howdy:
I have run into a snag in applying for a job with your Bastrop Texas store. I filled out several applications on line and then for some reason the account I set up got locked. I have since been unable to get any assistance with unlocking or removing the account from the system so that I can apply again. There are several positions at the store where I would be very beneficial to the store. However I have no way now to apply. I went to the store and was told that the process must begin with the online application and they had no way there to help with that. I contacted the HR department with the number they provided and have had no success with that either. The HR people I spoke with inform me that the HR person at the store is the only one that can help me in this dilemma. I was finally told to just set up a new account and when I go to do it I get caught in a loop asking for the last four digits of my social an date of birth. I am actually quite determined to go to work for your store here in Bastrop so I will continue from every angle I can think of. I would be gratified to get assistance from your end.
Thank you
Tim Daylong
I ordered 14 sheets of 24×96 roofing metal online only to be informed 3 days later they were out of stock, no issue there and when I asked when it might be in I was told its an item they dont stock, question I have why have it online if you have no intentions of stocking it?.
Once again a let down from Lowes………
I began the process of placing a fence installation order in early May 2017. After numerous phone messages, emails went unanswered I finally drove to the New Carrolton store in Maryland and spoke with a salesman who stated my request had not been entered properly. After 3 weeks I finally met with Phillip who explained the process for placing my order. First I would need to have measurements done, installers would come out and re-measure, order would be placed, once the order was in I would receive a call for installation. All I had to do was submit a copy of my plat. I did this and waited, waited, waited and waited more. Finally I contacted the store manager who explained Philip was on vacation and gave me Rachel Walker’s contact information. He phoned while I was there and I call her the next day. Ms. Walker failed to return any of my numerous calls and I finally spoke with Amanda. Amanda was very helpful and informed me that my fencing would not be in until June 29th and I should call Ms. Walker on Friday. Again after numerous messages for Rachel Walker and no return call I went again to the store. I was finally able to reach Rachel who informed me that my fencing would not be arrive until July 13th. This was not acceptable as I have an event planned. She advised me to contact Matt at the store and he could assist me with cancelling my order. She also advised me that it would probably take another 7-10 days after the product arrives before installation could be scheduled. Ms. Walker stated that I could obtain my own permit. At this point I was totally disgusted with this process. I tried contacting the store manager Matt again only to no avail as no one answered the stores phone. I obtained the installers number and called several times a day for 3 days. Finally a woman answered and provided another number for the installer. Again after days of messages I finally spoke with the installer who informed me that he does not work in my area and that he had notified Amanda of this on July 5th. As luck would have it, Rachel called me immediately after I spoke with the installer to inform me that my order had been passed on to the installer and to expect a call in 2 days. I informed her that I had just spoken with the installer and learned he would not be the person installing my fence as it was outside of his area. I asked her how she could not know this information. Her response was she would call me back. Well it’s 2 days later and I’m still waiting on that call. I also tried to reach the corporate offices of Lowes only to be left on hold for 25 minutes. Ms. Walker should seek another form of employment as her customer service sucks!
I’ve been on hold for over 30 minutes, and I’ve been trying to get information on the new Ring Outdoor cam, and floodlight, that Home Depot, Best Buy, and Amazon are carrying, and Lowe’s is not.
Have sent emails, gone to our local Lowe’s to no avail. I don’t like having a credit card for every store, but I guess I’l get one from Home Depot, and tear up my Lowe’s card. I’ve been a loyal customer of Lowe’s for many years, but no longer. What a shame Lowe’s doesn’t care about customer service anymore, guess they’ll go the way of others that dropped the ball!.
Thanks to Ali at our Shepherdsville, KY store for trying!!!
I purchased 2 exterior doors from Lowes on May 12, 2017. The doors were custom ordered, we were told the doors would be in on June 2nd. I did not hear from anyone and on June 9th I contacted the store, was told the doors were in. My first question was why wasn’t I contacted by the store or the Installer. The gentlemen of course had no idea why I was not contacted. I asked him when did the doors come in, he said the 2nd. So why did I have to call, someone should have reached out to me. He assured me that he was sending a fax over to the installers. I received a call from Joe(the doorman) as he always addressed himself about a week later to schedule the install for today June 29th..I contacted Joe the day before (Wednesday 06/28) to confirm the time for the next day. Today I received a call from the Installer to say he received a call from the store, informing him another installer would handling my install. He said he was surprised to hear my message because he had removed me from his books, thinking the other company had reached out to me. I informed Joe I had taken the day off to be home for the install, and had not heard from anyone. I immediately contacted the store and spoke with a manager her name was Linear. She checked the computer and stated their files did not show anything different. Joe was the contractor on file to do the install, nothing different. Between the back and forth with the store manager Linear and Joe, I was really upset. I have paid these people in full and not to mention take a day off for work to be home, and now no one knows who is supposed to do the install. Linear the store manager says the corporate Install company were to reach out to me, because what they could find was some glitch in the system. The company that does the measurements is the same company that does the install. Somehow the story I was told is the company that did the measurement was not the same company that Joe worked for. That was their mix up, I had nothing to do with the fax, email or notification and who they were sent out to. I am now at home, missing a day from work , just to hear that someone from Lowes screwed things up. I am very upset about how this whole situation was handled. I feel if I had not reached out to the store on the 9th of June to ask if my doors were in or out to Joe the day before the install, when were they going to reach out to me. I am very upset about how this whole situation was handled. I have made the decision that Lowes will not be handling any other business from me, or anyone else that I come in contact with.
NO FURTHER BUSINESS WITH LOWES
This is to commend the excellent performance of the Lowe’s South Phila. Columbus Blvd. store manager Joe Crescenzo whose intervention was essential for the timely completion of an important project. His professionalism and humanity are qualities I would recommend to friends and associates.
I have applied for over a year for a position in loss protection, human resource, front line management, general employment. This company discriminates against white males in their 60’s that have a law enforcement and retail management background. I have a BS, MBA, and a MBA graduate Human Resource Management Certification. Why not give me a job?
You probably failed the assessment, if you don’t pass with a “green” (highest scores) all other candidates higher than you get interviewed first. If they find someone they like in the first 3 interviews you’re out!
A Lowes truck ran into my car and totaled it. Now the company is unwilling to repair or take care of what their truck did to my car. On top of this the manager of the store lied to me that the police officer said it was my fault when this is not what is on the police report at all. This store is trying to get away with having drivers who are unsafe on the road. Lowes is not responding to my calls to even address the matter. I, my family and my business will not be using this store at all.
I made complaint to Lowe’s Corporate a few weeks ago and instead of hearing from someone in Corporate, I got a call from the Battle Creek store manager, who was the problem along with James, Sales Associate. I guess Lowe’s doesn’t really care about problems. The manager just tried to justify his actions. I’ll take my business elsewhere to a store where Corporate cares.
Good luck. No corporate office cares. It’s all about bottom line, your money!
We ordered a hot tub on April 29, 2017, as of today we have had no communication from the vendor, and it is getting old. I have talked to several employees from lowes,I was told several dates. We were suppose to get in on May 27, 2017, It is going to cost more to hire electrician and get some help with putting the hot tub in place, as my son and our electric ian , had to go for 2 weeks for the national guards. I’m so disgusted with this whole thing. Never again will I order from lowes, Employees telling me that it made it to its destination and then call and they said they do not have it. Just so you know I will let people no about my experience with this. I have written several times to the company, with them just passing the problem onto another person. Thank You for nothing. Karen
To Whom It May Concern,
On October 7, 2016 my parents (94 and 87 years old) purchased a mower (Troybilt, Model 12ABD3BZ711) at the Collierville Lowes. It was a display model, the only one left. Obviously, that time of year, the mower stayed in storage. This year it has been used 4 times. While mowing the last time, a bolt connecting the left leveling arm to the front axle came off. We took the mower to Lowes to repair the part, thinking they would do the right thing at no cost to us.
The personnel at the Collierville Lowes said it would cost us $125.00 to repair the mower. We should not have to pay anything on basically a brand new mower that is very well maintained.
I went in today, May 25, 2017 4:00 p.m., to speak to the Store Manager, Brad, who was not in. So I spoke with an Assistant Manager, Jimmy. Who informed me they do not handle the repairs but the manufacturer is responsible but Lowes would meet us half way and pay for half of the repair cost. So I said then I will just return it as defective.
His response…there is only a 30 return policy on mowers. THIS IS UNACCEPTABLE!!!
My elderly parents should not have to pay anything for the repair of your product. If you do not and will not stand behind your products I will be very happy to stop doing business with you and go to Home Depot from now on.
I want to be able to tell people about this experience with Lowes and say you know they did the right thing for my parents and absorbed the cost. I want to be able to brag on Facebook, Nextdoor.com and Twitter about how great Lowes customer service is.
Unfortunately, I do not see that happening at this point.
The repairman is suppose to be in the Collerville Lowes tomorrow.
I hope you can help me resolve this issue. Is $125.00 really going to hurt Lowes?
Thank you,
Thom Greene
tpgreene at aol.com
My fridge died, lost all my food and have 4 kids at home. Lowes advertises online and I store, if it’s over 349 and in stock they will deliver the next day. The fridge I bought was 600 on sale and in stock and I was told delivery was 3 days out. I asked about their signage and next day delivery. I was told they are shorthanded and have drivers going through background checks to get hired. Not much they can do. I said they why do you keep them up there? It’s misleading and kind of false advertising. It’s why I came here. They said because they have to leave them up because it’s what online says too. I spoke to a manager briefly who said she would call me later that day, never did. I tried to call a manager first this am and have yet to hear back. It’s been hours. I needed my fridge and would have kept shopping around had I known the manager wasn’t going to make this right as she said she was going to.
Finally talked to a manager after several attempts and he was apologetic, but I am basically SOL. They don’t have the manpower and nothing they can do but get it to me as soon as they can. The signage is a corporate thing so required and they haven’t caught up with it, so it’s the customer that gets screwed. Here’s to living out of coolers for a little while longer. should have gone elsewhere.
Billings, MT
Got my back broken there as an employee 15 years ago this month. Was treated horribly when I returned to work with a 5lb weight restiction and had to wear a backbrace for months upon returning. Lied to me several times and tried to fire me after that due to what they said I was doing when I got back at work. Asked to show me video footage of me doing such things and they said I did not have that right. I persued legal action and they finally said it was not me in the video. WORST WORKPLACE IN AMERICA!!!
I agree!!!
Ordered a bathtub and was assured delivery would be to my upstairs bath. Timing of this was crucial because of plumbers and tile installation. Day of delivery, the Lowes delivery guys said they would only do curbside and no one at Lowes would help. A cast iron tub curbside? Completely screwed up our bath remodel…and I can’t get a Lowes rep to respond to this.
Can you believe the register’s are/were down on one of the busiest day before Mother’s Day in Wilkesboro, NC?????? I left the merchandise in the isle and just walked out, heard someone state that IT had been out-sourced to India????????? Home Depot, here I come!! My shopping days, which already are minimal, are gone!!!!!!
I learned this morning that the Lowes on Perkins in Memphis tn shoots and kills the birds that get into their store. They do this in the mornings bfore they open. How cruel is this ? What happpens to their babies that are most likely nearby outsude2in a nest. This is cruel. Do anyother Lowes do this.
This practice needs to be stopped
So my wife ordered a cabinet item number 729172 and got it as a rain check since it was on sale and sold out. She was later contacted that it was no longer available. She got refunded but we really wanted that cabinet. So I called our local lowes in Bloomington IL and talked with someone in plumbing. They did some research and call corporate and said it is coming back and we could order the cabinet. They told me we had to pay in advance to make sure we got the cabinet. No problem at all I said. I order the cabinet and after waiting 2 months for this to come in I get call a yesterday telling me this is no longer carried and wont be coming in at all. Keep in mind we have been remodeling our bathroom for this cabinet! The lady at lowes tells me they can credit the money back to my card but it will take 5-12 days for it show up! Oh heck no that is not ok at all! How can you take my money that same day but not give it back to me the same day!!! She then says well if you come to the store we will give you cash back. Ok at least I can get my money that day! Still super pissed but at least I get it back that day! So I call corporate to vent my frustrations about this. The guy I talked to was no helpful at all. He looked for the cabinet in a 100 mile radius to see about sending it to the store but that was it. He told me he wont check further because it would cost to much to send it from state to state if they had one. EXCUSE ME??? So for lowes customer satisfaction has a price huh? Ok that is good to know for the future! He makes no effort to correct the issue. This cabinet was on sale and he tells me in a week or 2 they will have a new model of the cabinet for sale/order. Well that does me no good if I cant get it at the sale price! No effort to get me a sale price on the new model of it. Just sorry I can’t help you.
So I go to the store to get my money back and they tell me I have to get it back on the card and it would be 2-3 days for it show back up! I am beyond pissed now. You take my money on the spot for the cabinet then I have to wait to get my money back??? Are you kidding me? Can I wait to pay you 2-3 days for items I wish to purchase at your store now? Is that how lowes works now? I am guessing not! I could understand if I bought that cabinet the same day and had to wait for funds and all that electronic crap to go on. I totally get that. But I BOUGHT THAT 2 MONTHS AGO!!! Give me my damn money back on the SPOT! So then I call corporate yet again to vent about the utter s**t show that has been going on. The lady this time was very helpful and is trying to see about getting the cabinet at the discounted price whenever it finally comes back. But even still I have no faith in lowes what so ever! If nothing is done to fix this issue I promise I will never spend another dime in your stores again! I am glad things like this happen so it can help wake people up to the corporate greed that is going so strong in this country! Way to have your customers back! Glad our money and support earns us nothing at all besides sorry we wont stand behind our screw ups!
We have been customers of Lowe’s for many years and have spent thousands of dollars there for building supplies. The store in Tuscaloosa Alabama has a major problem with their loading area for contractors and building supply customers! Often this area is inaccessible due to people parking vehicles in loading area and going in to shop or browse. Yesterday, may 2, 2017, was especially bad. Vehicles and loading and shopping carts in entire area. This is extreme poor management! Any employee walking around in there could have walked outside an pushed an empty cart in or out of the way.
Fencing project: estimate and contract signed states $1465.00, got charged $75.00 more without my consent. I contacted local store immediately, was promised a credit back within 72 hours. It took over a month, i finally received yesterday 4/27/17.
We were told once the woods are delivered, project starts very next day ( woods delivered on 4/18/17) contractor states did not have the plat/plot (we provided at the time of the estimate was written). We provided the very next morning, nothing has happened, no one bother to call to let us know what is going. My husband called twice and left messages-no one returned his call. I contacted customer care, finally heard back but not issue unresolved. They admitted that they ordered wrong woods/supplies. Project would have to push back for another week. Meanwhile, we could not access our driveway and garage. HOA and our neighbors are complaining. We asked that the woods to be brought to the backyard or take back to the store and re-delivery when installation is ready several times. Jose (manager) states he would have woods moved to the backyard by today. That did not happened. We continues to receive complaints and HOA fees is being apply.
This is very bad experience and very bad customer service. This would be the last home project would give to LOWES. We would definitely take our business to elsewhere. HORRIBLE! HORRIBLE!
Upset Customer
Woodbridge, VA 22193
The store experience is quite good but ordering on line is a nightmare and close to impossible. This has happened multiple times so I should know better by now.
(Seven separate customer service phone calls each saying sorry and addressing the issue etc. but the item still has not shipped in two weeks. I just called the corporate office — on hold for 40 minutes and then gave up)
Help,
Over the past 2 years I have purchased and paid over 60,000 on windows, doors, carpet,lighting,other materials, other flooring and remodeled 3 bathrooms. I have spent lots of money. My problem is with my windows and doors. The windows seem to be alright but the sliding glass doors, are leaking and one of the blinds between the glass will not work and has not worked when it was installed. They were installed in September of 2016. I have called and called and called and was told by everyone somebody wouldl can me. NO PHONE CALL.. I went to the store and tried to talk to a manager (Jim Stout) but he just through up his hands over his head and said there was nothing he could do and I needed to call CPO. I told him I have made several calls to your CPO office they told me to go the store, to call Pella (Pella told me to call the store because the door didn’t work when it was installed and they wouldn’t do anything about this problem ) I have called Lowe’s customer care, they said they couldn’t do anything to call CPO and they transferred me to them (three times). They all were very nice and they all promised to have somebody call me. NO CALL
PLEASE ALL I WANT IS MY DOORS FIXED. THIS DOORS IN TOTAL WERE OVER 23,000.00
I forgot to say, 2 of the doors are leaking. Just send some body to fix this.
Jean Bernhardt
804-400-XXXXX Cell
804-454-XXXXX Work
Store Chester Virginia
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From the ceiling to the floor joist sister – It is very difficult to process the reality that this bathroom project we purchased 9 months ago has had very few steps with out issue. The ceiling repair that the first installer did – no complaints! The ceiling recessed lighting used for the job are 5″ depth , not 3″ – so they stick up out of the attic floor. We use this attic – it does matter – we had brought our concern about it to the first installer immediately and were told that he would look into it…they still stick up above the attic floor. The lighting fixtures that were removed for the renovation were flush with the floor. One electrical outlet leading to our kitchen was tightened for us while the walls were open – thank you, installer #1, that was a kind gesture. Two other outlets were moved to accommodate the new bathroom plan – no errors there. The removal of our mirrored medicine cabinet and placement on another wall was fairly smooth aside from the small scratch on the top of the mirror.
Our pedestal sink that was moved across the room to an existing water source right under the mirror – that went well with installer #1. While installer #2 was here, we noticed that there is now a chip behind the cold water side of the faucet – we assume it’s from the way he piled tools on any surface available without protection. It appears to be from a phillips screw drill bit. Our toilet was removed during original demo and placed back in it’s original spot and we purchased a new seat. The toilet seat lid is now all scuffed and scratched as installer #2 used it for his tool box and the back of the tank for a power tool station. Since the the toilet placement by installer #1 – as the toilet tank refills after flushing – it now moans, perhaps the water pressure issue? Installer #1 said – “I don’t know why it’s doing that.” In October we, by ourselves, replaced the tank parts thinking maybe they were worn – but it is still happening.
The vinyl flooring install went well…although caulk would make it look finished in some spots, especially around the door frames and threshold…the ceiling above the tile work could use caulking as well. The paint on the walls – looks great, the paint on the trim and doors…not so much as spots were missed. The baseboard heating covers were refreshed with paint before the first installer placed them back in position… they look nice, however, they no longer rest on the floor as the floor is not as thick as it was prior to the renovation. The replaced sub flooring now consists of a single layer of OSB Plywood without any 1/4 inch surface board over it like the original true plywood subfloor that was removed during installer #1’s demo. This new, cheaply constructed sub floor squeaks as we enter the bathroom. Which brings me to the floor joist sister. The joist was to receive a FULL sister… end to end. That is what we purchased – but it was not done. During the initial meeting with Installer #1 and the Lowes designer, prior to the job being priced out we all discussed the need and the process. When we finally were told this job’s total, we questioned the amount. We were told, “this includes Full joist sisters”. Reality: not one full sister was installed by installer #1, however, installer #2 did provide an additional horizontal support under the joists running it in the opposite direction. We have not yet had a building inspector out to examine the work – we are patiently waiting until Lowes declares this renovation finished.
Directly above the joist sisters, is our custom shower. It finally resembles the design Ifirst brought to the Lowes designer – the niche is now properly sized and placed on the correct wall and looks exactly as installer #2 said it would look. Even though installer #2 failed to actually place the finishing stone because the worker said it “was fine as-is”. Thank you installer #3 for the making the finished look a reality! – It now has a quality, professional appearance with one exception… the large chip on the right side of the shelf ledge – complements of installer #2… Good news is – the chip is most visible when actually in the shower facing the niche. The two individual showers – one being mounted high, the other a low handheld – are both now properly placed as we requested from our original plan sketch and both hot and cold water flow – the handheld ON/OFF is a bit tight to turn yet. Installer #2 managed to get it right on the third try. Two evenings in a row as installer #2 left for the day – he said we could shower at home. Two evenings in a row we attempted to turn on the water…NOTHING. Finally, on the third day, in the morning installer #2 corrected his errors and viola – running water! The water pressure, however, has not been returned to the capacity it had before this project commenced,
The flow of the feature tile reassembling a waterfall, looks exactly as imagined… except for the areas of cracking grout…at least installer #2 put a single coat of REDGARD water proofing on the cement board prior to doing the tiling, even though the instructions direct the user to apply 2 coats. Stay with me folks, I know it’s a lot to follow. Just for fun – Imagine being in our home living with this situation. The side walls of the shower with large tiles were to be stacked… Installer #1 had them stacked… Installer #2 was directed to do the same, however, no one stood over him, so he only stacked one portion of the shower before he decided that he “didn’t like the look”, so he staggered the remaining tile subway style… Oh, yes he did! At this point – they will remain that way. We have been most patiently living with this insanity everyday for the past 6 months. Each installer has come through our front door with promise of providing a job well done. Having a sense of humor has helped as this project has taken the path of a comedic skit on Saturday Night Live. We can’t imagine that Lowes had intent to provide this level of service for $23,000.00! Can you? The base of the shower is now level, thanks to installer #2. The stone tile we picked for the shower floor blends so well with the “waterfall” feature tiles that Kyle helped us find. Thank you Kyle, for keeping me from boiling over onto these past two installers… I am tired of begging for resolutions! It is a shame that installer #3 did not wipe away his grout drippings and dust before applying the sealant. Perhaps the grit will wear away in time. At least the sealant was actually applied by installer #3 and not “mixed in with the grout” as installer #2 professed he did…but we know he did not because he left it inside when he made the grout out doors and did not take it into the bathroom during the grouting process.
The linen closet doors that installer #2 installed look great as well , and they do function properly now that installer #3 adjusted the hinges that my husband had to run out to purchase for installer #2 because the installer came unprepared to replace the linen closet doors that installer #1 felt were fit for this $23,000.00 project. The entry door is now replaced for the 3rd time… and it still scuffs as closing, but let me be honest – it is the correct door and the hinges appear professionally done now. The door leading to the basement looks somewhat warped and is not painted on all sides, but it now closes properly, thank you installer #3. The frame work around the doors… well, not so pleasing to gaze upon. The original to the house framing that needed to be slightly extended to accommodate the new threshold, was ripped out and destroyed by installer #2, which he replaced with cheap, unevenly mitered framing. Installer #1 – did not even attempt to adjust the frame work after he changed out the doors and thresholds. Installer #3 having put his own thoughts into correcting the appearance of the mill work… well, this really needs to be seem to appreciate the eyesore that’s been created. And now that darn threshold – ironically the very first thing you see as you enter our $23,000.00 bathroom… It is finally the correct color and the correct width needed to cover the area of carpet that installer #1 cut away… ad then Installer #2 cut away a bit more and removed the tack board before he installed and cracked the 3rd threshold. Then we come to installer #3 – he placed a 5th, $10.56 threshold today…the 4th he took and stained a color he liked, rather than the grey WE chose…anyway today he came back to place the correct color threshold. It fits, it is not cracked, it covers the carpet damage., he stained it grey and then… even though I requested he not do it – he applied polyurethane! My vision of unfinished old barn board is not what I got. We had to purchase these thresholds like many other items out of pocket in addition to the $23,000.00 we paid June 10, 2016 to Lowes because items frequently through out this project were either not ordered for the job, not brought to job by installer, ordered incorrectly, ordered for us without discussion or simply not considered at all. The end cap strip at the top of our basement steps – well, one was removed during the original demo and a door was replaced and new floor installed – but we had to purchase a new step cap on our own and per installer #1 … “you can just tap that in place” … meaning my husband could install it himself? He also suggested that we seal our own shower “in about 30 days” after he “finished” his work – so he kindly, left the sealant for us.
The Arizona Shower Door customer service has called to assure me that the parts needed to replace the damaged glide pole are on order. Hopefully at that time of replacement , the issue with the door will be resolved as it continues to open on it’s own. Our hallway and living room carpets have taken a beating -from this long demo/reno…. the dust created from open doors and working at the front door with either no or insufficient drop cloth coverage is the culprit. Even today, a rainy day and no drop cloths were used. Installers have even come unprepared to vacuum up after themselves – simply unbelievable, right? But certainly witnessed by Kyle. Installer #2 covered our TV twice but never the furniture and we needed to constantly remind him to close our front door. Our oil fueled boiler had to be serviced because on his second day – he opened windows and doors for proper ventilation of course – but failed to lower our heat thermostat and it roared on all day set at 70 causing it to overheat costing us $600.00 to repair. Installer # 2 also dripped paint across the back patio – that’s no big deal, right? He and installer #3 marked the driveway at the front door with dusty looking spray which even after heavy rains is still there.
So, here we are ladies and gentlemen – Well over the twenty three thousand dollars spent for an incomplete, damaged, bathroom with missing parts. We have months of our lives vested into this bathroom renovation. Aggravation and frustration beyond imagination. Sadly, this entire project has been a total calamity of errors. We’ve been treated as though we are the “problem” and have been spoken to as if we need to get over ourselves and accept this calamity of errors as “business as usual” by some of the store employees. Thank you again, Kyle for trying to repair our trust in Lowes. Perhaps the worker that installer #2 sent to our home had a valid point when he said to me “enough is enough already” …. we finally had to ask Kyle to no longer send him as we no longer felt comfortable having him in our home – the final blow came when he told us he checked the water and it was fine – not once but two days in a row – we could not shower! He also said that he was not told what he was to repair or how the shower was designed. I was present and involved with the conversation that Kyle had with the owner of Pro Homes – after all it is my home. We were all in the bathroom as Kyle gave detailed direction and Kyle pointed out each detail to be corrected and Pro Homes owner said, “no problem”…”3 days” -I disagreed on that time line immediately…and voiced it to Kyle. This was in January.
We are so very sorry that the installers failed to provide us with the quality of work Lowes sold us. We were told to expect the best installer when we signed on the dotted line. In all honesty and obviously realistic – this job has not met the quality which we were sold. We paid Lowes $23,000.00 – 9 months ago for a project and service that has been an absolute disappointment from the day we handed a Lowes store employee $23,000.00 and were told that no receipt was available! We purchased this Lowes project that at very most should be “21 business days”, said the Lowes designer, “but we usually finish in 10 business days” she said -“unless the structure exposes problems” she said as she sold us this project! Our home presented none of the hold ups or caused any of the problems. So, who should be held accountable? Lowes received our payment, Lowes repeatedly sent duly noted unqualified craftsmen to our home. Lowes repeatedly asked us to trust the process and we have been repeatedly inconvenienced. Yet we remain co-operative and patient to a fault…We are exhausted! We have allowed this acutely insane project to go on and on and on.Realty – We did not purchase a “Scratch and Dent” sale renovation – but we received one. We paid for a quality Lowes renovation. This project has been an undeniable nightmare for us and certainly not worthy of our $23,000.00 payment.
I have been a Lowes customer for 40 years. I opened a business account 20 years ago. I also did install work for you for many years and often had installer of the year awards.
Yesterday I went to Lowes and tried to purchased my materials, went to the checkout and was told I was over my credit limit. That surprised me because my credit limit was $16,800 and my balance was only $5,604 and my payments were paid up to date.
Because of some family issues, that should be resolved soon, my credit score through experian has gone down. Because of that Lowes Corporate decide to drop my credit limit to $5,800 without warning. Even though my account is in good standing. I was told a letter was sent out and I should receive it soon. Lowes also has my email address and no email was sent.
I called to see if they would raise my credit limit to at least $6500 so I could continue working and my request was denied.
I would be ok with this if it was a personal credit card, but this is a business account. How do you think I would be able to continue to do business with such a small margin in my credit account. I have spent a lot of money at Lowes over the years and I find the way Lowes is treating me to be unacceptable. This is not how you maintain a long standing business relationship.
I intend to pay off my card, close the account, and use other vendors. Having the convenience of Lowes is not worth the poor treatment I am receiving.
Thankfully I have other credit available. Even though other vendors may not be as convenient and may charge more, I will be treated better and be respected.
I also intend to let everyone I can about this situation. Lowes stock must be doing pretty bad for your company to end a long small business relationship this way.
Here is the problem. We purchased your Pleasant Hearth Vent-Free Gas Log Set, Model #VFL-CY24DR from Lowes’s in Chester, VA on November 3, 2015 with the intention of having them installed before Christmas of 2015. We had to wait on our installation because of (1) finances with Christmas being at hand, and (2) our installer could not do the job when we wanted him to. We ended up having someone else to do the installation in October of 2016, almost a year later. The logs worked for 2 or 3 days. This product was very noisy and the remote wouldn’t hold settings. Then, they would not stay lit or turn on at all.
My husband called the manufacturer of the logs and they wouldn’t replace/warranty anything. They kept telling us the problem was on our end, the gas pressure was too high, too low, there was trash in the gas clogging the orifice. We explained to them we have no problems with our water heater or furnace that come off the same line. The tech then said you need to have the pressure tested; we then had a person from our work bring his monometer over and test it .5” of water column right where it should be.
My husband called back they again said it might be just slightly high causing it to not work and the installer did something wrong. My husband asked the tech if it was slightly high that since the gas line comes off the end of the main line after our furnace and water heater that if both of those appliances were running and the pressure should drop enough for the logs to work but they won’t.
Please note, our installer is a Master Plumber/Master Gas Fitter licensed by the state of Virginia. My husband along with the installer and the person who checked the gas pressure are all certified state and ICC PMG inspectors. This was explained to the customer service tech; he still claimed it was on our end. My husband told him: “you’re right it is on our end, the very end of the gas line where the Pleasant Hearth logs are”. The tech admitted that there were problems with this brand/series of logs and offered to sell replacement parts but they had to be sold to a licensed contractor. We informed him that we would not be buying any replacement parts they should be covered under warranty. The tech again stated that since we could not prove that the logs were defective they would not be covered under the warranty, and to take them back to where we purchased them from – Lowe’s.
We continued doing research online and found out that there was a major problem with connections with this brand of logs and most stores had already pulled them from their shelves and were not selling them any longer.
We went down to the Lowe’s in Chester and spoke with the store manager. We were told the 90-day warranty that Lowe’s offered was exhausted and they couldn’t/wouldn’t do anything for us, even if the box hadn’t been opened or installed until October 2016, we were “out of luck”. We asked the manager if they could offset the cost of the parts that would “supposedly” offer a fix to the problem. Lowe’s didn’t try to rectify what should be a simple fix, either by offering to take the logs back, offering us a store credit, something to restore our faith in your store(s).
My husband and I just completed a complete remodel with all our of material, counter tops, cabinets, flooring and appliances purchased at Lowes. At the same time our daughter purchased her first home and we bought some new appliances for her as well. Over 16,000 spent and the most horrible experiences and customer service ever. When we first approached the Hillsboro Ohio store to inquire about cabinets and counter tops, we were told the cabinet salesman was busy, come back the next day, We came back and he while he did take down what we were wanting, informed us he would be on vacation for a week and there was no one else to cover for him. This was ok as , it would be several weeks before we needed them, but we did want to get an idea where we were going with price. The contractor Lowes worked with on the cabinets was terrible. They did not return phone calls in a timely manner at all. It didn’t take too long to get the cabinets but we did not receive the calls and updates we were told to expect. When the actual delivery was to happen, again we were told between 12 and four, so my husband missed a day of work, 3:30 day of delivery, still no call to say they were on their way, I called the company and they said they would check with driver and call back. Lets just say with another call from my husband who was told the same as I and another call from me saying I would stay on the phone until I had an answer. They arrived at 6:30 that evening and about hit my daughter’s car parked in the driveway. Next the counter tops,
the contractor Lowes uses has a 21 business day window from measurement to install.
They came out and measured on Dec 19th first thing in the morning and stated they weren’t that busy and most likely it would not be that long. Well on January 3rd, we decided to call and check on the status, to only be told there was a variance in what the salesman at Lowes at calculated versus the actual measurements. This variance had to be approved by Lowes and it had been sent to Lowes on Dec 19th and again on Dec 21st with no response. So here it is Jan 3 and the counter top had not even been started or anymore follow up on the variance. We called the local store, salesman out sick, told the variance actually went through a Lowes Central Production office first and of course, when we call that number, he is out today. We call the actual contractor back and the receptionist says no one is available manager or otherwise to talk to us , we had to to talk to Lowes. So now it is Jan 4th, our 21 day window is Jan 16th. Called store salesman again and that store manager, could not even understand the manager and salesman did not bother to return my call. Called the Lowes Production office again, voice mail, called the countertop company again and ended up hanging up on the receptionist. Called Lowes Corporate office who the rep was very nice and connected me with a specific person in the Lowes production office who said she would get me some answers and call me within the hour,never heard from her again. I heard from the Production office at the end of the day and he said tell me what is going on, I just lost it and said you have got to be kidding me, he said don’t get attitude with me and then he proceeded to tell me he would get on it and keep me informed until my install was done and then we would discuss the whole experience. He called me two days later and said, the counter top was in process but all the material had not been received. They were expecting it to arrive the beginning of the week and he would keep in touch. The company contacted us and came out on Thursday late of course and installed. The counter top is 3/8 off next to my stove.
I have never heard from the guy at the Lowes Production office since the call mentioned earlier. As far as I am concerned, I will never shop at Lowes again. Very disappointed in the way they do business and the contractors they hire.
Your stores in northeast florida really need to check into a contractor they Sub to for windows and doors I know for a fact he’s got a felon installing which I know is against y’all policy since I tI use to be a lowes independent contractor
I purchased windows and doors 3 months ago and it has turned into a nightmare. They have all my money but over 20% of the windows have something wrong and still no door.
I am not a contractor but spent of $25K with Lowe’s in 2016. The below cut and paste from email correspondence should shock anyone.
Yes…..the first appointment is 3.5 weeks out? Please get this moved up dramatically.
Note I just received from Milgard………Your service appointment is scheduled: 1/12/2017
Still don’t have a date for the door.
How would the two of you feel about the service Lowes is providing if you were in my shoe’s right now?
I am getting passed frustrated and quickly moving towards pissed off. I spent over $25K at Lowe’s this year. (Check my account at Auburn, Moses Lake, and Wenatchee)
I am about 2 inches away from cancelling the door order and raising all kinds of hell with the main office. Please get this turned around. My expectation is you bump anyone on the schedule before me that has spent less this year and give them the run around I have been getting for the last 6 weeks.
Enough is enough.
Pat
—–Original Message—–
From: Guillot, Lee – Lee [mailto:lee.guillot at store.lowes.com]
Sent: December 20, 2016 1:05 PM
To: Pat Sullivan
Subject: RE: PSE Rebate
Pat
I sent a service request to Milgard. They should be in contact with you within 48 hrs.
I will also will have the installers look at the issues when they install the other window and door, they maybe able to fix some of the issues.
Is there anything else you need me to work on?
Thanks,
Lee
253-208-5382
________________________________________
From: Pat Sullivan [bassboy at sullymail.com]
Sent: Monday, December 19, 2016 8:30 PM
To: Guillot, Lee – Lee
Cc: craig.vernon at stores.lowes.com
Subject: RE: PSE Rebate
Forgot one. Number 5.
5.) Downstairs den. Left of the back door and the one that won’t open.
THERE WAS A LITTLE MIX UP ON THE ORIGINAL ORDER AND THIS WINDOW WAS SUPPOSED TO ARRIVE SOME TIME IN NOV.
NEED IT INSTALLED
IT IS THE SAME SIZE AS THE OTHER WINDOW IN THE DEN.
—–Original Message—–
From: Pat Sullivan [mailto:bassboy@sullymail.com]
Sent: December 19, 2016 7:22 PM
To: ‘Guillot, Lee – Lee’
Cc: ‘craig.vernon@stores.lowes.com’
Subject: RE: PSE Rebate
Hi Lee,
1.) Top front big bay window Living Room
2.) SE Living Room corner
BOTH WINDOWS NEED TO BE RESET. THE GAP BETWEEN WINDOW AND FRAME IS BETWEEN 5/8 & 1/2. TOO BIG TO CAULK AND SOME AIR IS COMING THROUGH.
I AM BEING TOLD THIS IS AN EASY FIX WITH THE ADJUSTMENT SCREWS.
3.) Downstairs den NE corner. Window won’t close.
THE HARDWARE INSIDE IS LOOSE AND THE WINDOW WONT CLOSE ALL THE WAY.
FEELS LIKE THE SECURITY LATCH ENGAGED AND I CANT DISENGAGE IT. I HAD TO PLUG IT UP WITH PAPER AND TAPE. 4 INCH GAP LETS IN LOTS OF COLD AIR. SAME ROOM AS MY THERMOSTAT.
4.) Upstairs first guest bedroom on left. Window in the SW corner.
WINDOW IS FOGGING UP
As you know I work from home so my time is flexible. I am around the next 2 weeks. Really need that window that won’t close fixed ASAP.
Gents,
Do you have a firm date on the door installation? Craig……you said you would call or email today? We all know the doors are sitting at the store since I saw them with my own eyes and approved the colors. Same as above.
Working from home the next two weeks and was hoping to have my new door with a bow on it before Christmas.
Pat
—–Original Message—–
From: Guillot, Lee – Lee [mailto:lee.guillot at store.lowes.com]
Sent: December 19, 2016 2:32 PM
To: Pat Sullivan
Subject: RE: PSE Rebate
Pat
I need to send in a service request through Milgard.
Can you explain on each window
1. Where it is installed
2. Where is the problem ( fixed side or opening side) 3. What is going on with window
I need to fill all this information in to send a request
thanks
Lee
________________________________________
From: Pat Sullivan [bassboy at sullymail.com]
Sent: Friday, December 16, 2016 10:38 PM
To: Guillot, Lee – Lee
Cc: Customer Care
Subject: RE: PSE Rebate
Hi Lee,
Are you working tomorrow? Can we meet around noon at the Auburn store? If your not available I will see if I can talk to who ever is on shift tomorrow. I would imagine all project information will be logged into my online account and a supervisor could help. I really need some answers on my Auburn projects.
We’ve slipped more than “just a little” on promised timelines, getting accurate information on the outstanding orders is much harder now that I have purchased and even paid my bill, and since I was expecting everything to be done (including the front door) before Christmas, “working on it”
needs more explanations.
I need my account number
Still need someone to tell me my account number!!
Is it the number on my contract? Is it my lowes CC number? Is it “my Lowe’s” number.
I need a copy of my contract.
We can scratch this. No one from Lowe’s sent it and I was able to dig up a hard copy.
When will you be out to install that last window?
When will you be out to service the one window that is fogging up?
Update……Looks like I need to schedule a full-on service call. In addition to the last window installation and the window fogging up problem,
I have found another large window that needs to be reset and re-caulked, and a 4TH window that I cannot close. Things are loose and the security
lever does not disengage.
Do you have an ETA yet on the front door project?
This one is starting to get aggravating. I was expecting the door to be installed and completed this week. I haven’t heard a thing since my purchase
two months ago. My wife went down to the store a month ago. Colors of both the door and storm door were confirmed, but no one could
provide information on installation.
Lowe’s has had my $3K+ for the product and the installation job for
over 2 months. I expect Lowe’s to fulfill their part of the contract. I am
not trying to be difficult, but I am seriously thinking about cancelling
the order if you can’t commit to completing the job in the next week or two.
Window Installation was OK…..on a scale of 1 – 10 probably a 6.0/6.5.
Finish up the job and the rating will move up to a 7.0.
The garage door and the installation project was outstanding. We had a small miscommunication on installation dates but I was immediately able to talk to your sub contractor (Rodgers Doors) and work out an acceptable solution that was a win win for all parties. I love the new doors and Rodgers did a stellar job with the installation. Scale of 1 – 10 a solid 9.5.
—–Original Message—–
From: Guillot, Lee – Lee [mailto:lee.guillot at store.lowes.com]
Sent: December 8, 2016 1:15 PM
To: Pat Sullivan
Subject: RE: PSE Rebate
I am working on it.
Lee
________________________________________
From: Pat Sullivan [bassboy at sullymail.com]
Sent: Tuesday, December 06, 2016 3:10 PM
To: Guillot, Lee – Lee
Subject: RE: PSE Rebate
HI Lee,
I need my account number
I need a copy of my contract.
When will you be out to install that last window?
When will you be out to service the one window that is fogging up?
Do you have an ETA yet on the front door project?
Pat
—–Original Message—–
From: Guillot, Lee – Lee [mailto:lee.guillot at store.lowes.com]
Sent: November 10, 2016 1:39 PM
To: bassboy at sullymail.com
Subject: PSE Rebate
Hi Pat
Here is the PSE window rebate form
1. Fill out your account #
2. Heating source
3. Send with window stickers, which shows U value .30 of better (which all your windows are) 4. Copy of contract, and rebate form 5. Sign and date
You can also go to the PSE window rebate website and fill it out there.
any questions, call or email me
thanks
Lee
We had the misfortune of ordering a stove from Lowes recently.
Our delivery was scheduled for 10am-noon – they didn’t show up until 3pm.
First thing they did was run over the mailbox – said he’d be back later to fix it – it’s now 10 days and we haven’t seen or heard from him since.
When installing the stove you asked if they were going to make sure it was level – he asked just how level do you want it.
After being on hold for about 20 minutes I finally got the name and phone number for our local District Manager. When we called the store we were told he was unavailable but would call us back. That was 4 days ago – never heard back from him either.
Ordered a measure for a 42″ x 96″ Larson Storm door on 9/22/16. The person arrives without calling ahead as I had asked only to terrorize my Pomeranian at the front door while measuring and then returns to install a 2″ x 2″ piece of trim and doesn’t call ahead again! Door arrives on 11/14/16. I get a call from installation: We have your door and need to schedule delivery and install. Ok lets do. And as it turns out he mismeasured to 36″ x 96″. Really?? How does a cabinet carpenter miss that?I ask them to check the dimensions to be sure its right. Lowes discovers it is not 42 x 96. Its 36 x 96 and claims that is how I ordered it. Ok, not…. So after a bunch of bumbling and mumbling the assistant manager realizes it really is a 46″ opening and now we order a new door. I get a call The door missed the truck for the anticipated 11/29/16 delivery. Damn door. Couldn’t get out of bed and get on the truck. Hate when that happens. So all along I ask for a call back to confirm delivery date and organize a quick install. I’m promised it will arrive on the 5th. I call yesterday ask for a call back…No call back. I call today. The door will be here tomorrow. And installation will be on the 15th. That’s really not a very proactive installation date for such a bad experience. I knew I should have gone to Home Depot. But I did get a discount on the door for the problems up to the new door order. But there have been twice the problems since the new order and I am still paying for the (missed) MEASURE?? @ $45.00. I will be contacting corporate when this fiasco is done. I’m sure there will be more excitement to come!! This was supposed to have been done for Thanksgiving!
I cannot understand how this company stays in business! I will definitely invest in Home Depot simply because a company that conducts business as poorly as Lowe’s will not prosper.
I ordered over $3000.00 worth of flooring that I was charged for over a month ago and still have not received because the delivery people will not deliver the product when they say.
This is not the first unpleasant encounter I have had with this company. Same poor service and lack of caring on behalf of employees as last year. I cannot imagine what I was thinking in using them again!!!!!
If I ran my medical practice the way they run this company, my patients would die from lack of care or concern!
From now on, it is Home Depot for any future improvements to any home or office I have.
Michelle
This company is the worst. Problems with the installation of my bathroom granite countertops. Order 20″ sink and they cut the Sinks hole way to small. So I complain and they removed them. Have to cut big opening, when they return with the sinks, they only cut the opening another 1/2 inch. Really! So I brought 2 new undermount sinks from Home Depot and gave Lowes the dimensions cutout paper so they can cut the countertops to a much bigger sink. How the granite company won’t cut the new tops, unless I pay for them again. Spoke with the service manager and he saying his hands are tied. So now I’m asking for a refund and payment for the damage to my walls and the plumber who installed my faucets. Do not buy from this company, they are a joke! I will be canceling my credit card and will never shop at Lowes again…
Why visitors still use to read news papers when in this technological woprld alll is
acdcessible on web?
I bought a dishwasher and want it delivered and installed.The salesman told me I would be contacted this morning to set it up.No one call I called Lowes they gave me the installing company name and number Ive called and a recording says leave a name and number they will call back.They haven’t I’d like to no when it will be done.I called Lowes back and they said the installing company had 48 hours to contact me.If I knew that I would have checked with Home Depot and seen if I could get better service.We have been Lowes customers for years and had good service until now.
Zufaellig bin ich auf eurem Portal gelandet und muss sagen, dass mir diese vom Design und den Informationen richtig gut gefaellt.
TERRIBLE EXPERIENCE WILL NEVER GO BACK. ORDERED ITEMS DID NOT COME IN WHEN PROMISED TOOK OVER A MONTH TO COME IN WHEN I WAS TOLD NEXT DAY THEY ARE NOW REFUSING TO TALK OR PROVIDE PROPER REIMBURSMENT TO MYSELF.
Do you mind if I quote a couple of your articles as long as I provide credit and sources back to your website?
My website is in the exact same area of interest as yours and my users would certainly benefit from
a lot of the information you provide here. Please let me
know if this ok with you. Thank you!
I decided to do some major repairs to my home. I went in to the store and spoke with a sales clerk named Corey. He was wonderful. But from there it went downhill. The Blinds I purchased and had installed took about three weeks to get done. The problem was not with the installer Shaun He was great. The problem feel with the store. The blinds were stock blinds and just needed to be cut. Shaun had to make 3 trips to get them hung due to the store not cutting them or cutting them wrong. The store made it right with a discount but this store has some major problems. I believe when you work with people doing major things to there homes such as blinds, applicances, flooring ect. you need someone in the departments that need to know what they are selling. I have never been a person that spent to much time in Lowes because I have never had the money to do the things I am getting to do with my house. The past two months I have spent major time in this lowes trying to figure out what I wanted for my rooms. I have spoken with MANY employees only to be told “I don’t know or I don’t usually work in this department.” Most of the time they really act like they don’t want to help you. I have searched the store for my guy Corey whom seems to know about most of the departments. He is outstanding and if it weren’t for him I would never do business in this store again. However someone needs to make this store manager aware that the service sucks. The employees lie to people and some are just rude. I have tried to speak to managers only to be pushed off on others. Just this week I called the store and was told I could purchase a dishwasher, sink, faucet, and garbage disposal and have it installed at one time because it would be considered plumbing. I know the cost would be different for both but I wanted it to be done right at the same time because it is connected and I after my problem with the blinds I was just nervous. So I go into the store yesterday and start picking out my products. I go to the applicances and pick out my dishwasher then was told I could not have both installed at least they didn’t know how to do that. I would have to do the dishwasher at that desk then go back to the plumbing department and do the other. I explained I had called and they told me I could do it like that. The two employees said “ I am sorry but we don’t know how to do that.” So they called plumbing and back I went with the product number for the dishwasher because that gentleman said he could do it. Well the gentleman started the order and the dishwasher I wanted was not available anymore. I picked one that was on display. And I actually picked this same dishwasher to purchase a couple of months ago when I bought my dryer. The dryer came and was installed but kept waiting on the dishwasher and when I called a week later they informed me it was never ordered. So I thought I would try again. So he reserched the warehouse and found it no longer avaiable but there would be another model number but it would be middle of August. So back to the dishwashers I go to pick a new one. Well ended up with one for $699. The other one was $400. But I was just wanted to get out of the store so here we go Iwill purchase this one. Go back to find out no the same person can’t install them at the same time. Got to do it in two different times. Ok I guess but who knows if they will be be installed this month or next. I am telling my friends you better know what you are buying and about it before you go into the store because most employees know as much or as little as you. Maybe they need to put a sign up saying if you don’t know neither do we. I was in the flooring and looking for tile and was told I guess that will work on the wall to. Well for that kind of money I need more than a guess.
I am sick to think I finally have the money to do the major repairs and remodleing I am wanting to and can’t get the service I thought Lowes offered.. I must confess we get a military discount for my husbands retirement but is it worth it if you have to make so many trips and phone calls about the same items.
The other issue is the checkouts. Having self checkouts are great but you can’t do the discount at them and thats ok except usually that lane is the only one open so you stand in line forever. The cashier does the best they can but come on. One register is not good anytime.
Thank you for taking the time to read my concerns and anger.
A very UNHAPPY customer.
Vanessa Hamilton
Rock Hill SC 29730
803-818-XXXXX
Store Rock Hill SC
I went into the Lowes store on April 12th picked out a door. I was scheduled to have measurements done for $35.00 that was done. I ordered a front custom door paid $1,060 on April 30th, 2016 the door came only to find out that is did not fit due to measure men being measured wrong. I went back to the stir same day. The manager in Milwood said he reorder the door I waited a week no word or response as if the door had been reorderd. I came in saw the manger to complain the door has not been reordered. I had to another two days for the reordered. I was told it will be rushed? Today is July 6th still no door no call I called Lowes no can help me where my money or door HELP?
Very similar experience. We ordered a door that was not in stock, PAID for it only to find out 2 months later it was never ordered. In between we would call to check on the ETA and customer service could never give us one. Customer service explained that we never ordered and it was never paid! We were out that money because someone by the name of Dallas in the Oklahoma City Lowes off of I-240 decided to pocket the money. Obvously this is an assumption because with us paying for the door and him not actually putting in the order leads me to believe he put that money in his pocket since looking into in the drawer was balanced that night. Now, still no door! We were told it would be ordered and rushed but we cannot even get an ETA. Worst experience ever!! Door has been paid in full and still no door 4 months later!!
Lowes executives need to be jailed. They cancelled an order that I placed because the item was out of stock.. Lowes still charged my credit card and 7 days later have not refunded. Anyone else with this situation? Class action lawsuit for theft!
Very similar experience. We ordered a door months back, paid it in FULL to find out door was never ordered. So here we are paying ONCE again to get the door ordered because no one could explain what happened to the money I gave the cashier! I call theft as well!
i understand you dont pay enough to retaine good help, but your stores dont even order sh*t till your out! — the store in athens ohio is a total train wreck and no one to answere for it ! chop some heads offf ….
I thought it was only in Oklahoma, WORST CUSTOMER SERVICE!
I have been a loyal Lowes customer for over 15 years in Snellville/Loganville, GA. My last experience with a carpet install was beyond belief. I have yet to have any follow up by CPO, my Lowe’s store in Loganville, or Kris Darby, the contractor who put in the carpet. And, if someone does call me, I want to speak to someone at the supervisory level or someone who can make a decision. I never talked to the same person at CPO and found this whole experience extremely challenging and frustrating. From ordering the wrong size carpeting; to leaving me with furniture in my family room and bathroom for almost a month; to damaging my closet wall and not telling me; to another contractor coming to repairing the wall, who was only on the job four days, and did a minimal repair job, etc. But the most frustrating part is/was lack of follow up. I was calling to check on when/how we were progressing. And please check my account. I have been doing a major project every year. And I just checked the box to contact me by email. Maybe that way I will be dealing with the same person.
This company is a joke they are always giving me a run around two application for a drivers position and no one knows what’s going on. HR is always out of the office they don’t know when she will come back called 8 times and 8 times can’t get in touch with her both stores mount poconos and Bartonsville pa
Lowes in Fayetteville NC robbed me blind. .but ok.
Now in wisconsin, i went thru a painful process of trying to purchase counters. First..the quote was short from actual cost by 850.00.
Then, it took over a month to get installer in to install. THEN…they didnt finish, installed scuffed counters, cut sink hole way too big, didnt secure them or glue seams. Left me with a non functioning kitchen.
Lowes on Oshkosh said they would get them to fix it. We harrassed installer and finally got a date of today for them to come back….its MAY!
Lowes counter lady nor the manager can do anything, wont offer any kind of refund, wont even say they are sorry. They cant get installer to do the job and by the way, installer didnt show up yet. They said by 8…..
My stove and dishwasher are in the livingroom, sink is in bedroom, half my dishes are in lower level and spare room. We wash dishes in bathtub, cook in microwave.
How long am i supposed to live like this before LOWES does their job amd make this right? Wtf did i pay all that money for? Do you wonder why lowes is 2nd to a better store? I wonder how they are in #2 spot.
Come on lowes, do what i paid you for…its going on 5 months. I was quoted 2 weeks. This horrible experience is the 7th out of 8 major purchases. You dont seem to have any care for your customers as long as you get your money. Make this right. Lowes…oshkosh wi. Counters…email me and i will send pictures….PLEASE…I CANT LIVE LIKE THIS
I bought a Genarc home generator about a year ago and never beened used then when it strated up when it wasn’t needed I called Ed that sold it to me and he told me he would have someone come out and fix it. Well when the electric came out from GES in Bryant, Little Rock which is right behind Lowes he told me I wasn’t getting enough power to my house and need ed to call the power company, I call them and both time they came out there was no problem with the power. On this power line was 2 house and 2 small shops and never had a problem. Well I called Edward at Lowe’s and he sent the electrician back out and changed Voltage settings on the generator and checked for proper operation (which he could had adjusted than) and he also told me that when the home generator was install that Lowe”s did not at that time have a licensed electrician installing it. I am getting bills and phone calls from GES (Generated Energy Solutions)telling me that I owe them $307.93 and I called Edward again and he told me that he would get hold of the main person and have this taken care of which I told him that I didn’t call that electrician and that Edward didn’t tell me I was going to have to pay. I call GES and told them that I didn’t call them and they needed to get Lowe”s to fix it or take me to court. I WILL NOT PAY FOR THIS. These home generators are not cheap. Edward had been called twice from me regarding this and he still hasn’t called me back. I’m I mad H!!! YES. I will not send anybody I know to go there.
I am disabled and saw an opening for a hardware employee on Lowe’s web site. I buy a lot of items from Lowe’s and before I became disabled, worked for Lowe’s. When I went to Lowe’s yesterday and asked an employee if Lowe’s hires disabled workers, she told me “No”. Lowe’s does not hire any person who is disabled and does not even want them to apply for any jobs. Has something changed with Lowe’s since I worked for them before? We had employees that disabled and a lot of them could out sale the able body employees. The disabled employees may not be able to do some of the heavy lifting but their knowledge of the products made up the difference. Can anyone tell me what is up with Lowe’s now since this employee told me Lowe’s does not want people with disabilities applying for jobs at their stores!
I will looking for a part-time job at Lowes in Cincinnati. I don’t know the no. but it in western Hamilton county on Harrison ave. I am not complaining about not getting the job, but just the way it was handled. When I did the test I was told that I told by Human Resources Mgr. Missy Doty that I would meet the lumber dept. mgr. ( Bill ) the next day. That day, Bill, talked about the company and told me that he or Missy will call me in two or three day to tell me if I had the job. I called the store four day later to talk to either Missy or Bill and was told they was up in they was call me tomorrow. I called every day since then for a week and half and when to the store and was told they was off. This was first of April and I wouldn’t work for them now. But, I feel they should learn how to handle people and employees.
About 4 years ago I built a new home and purchased most of my materials and appliances from Lowes in Columbus, MS. One of the appliances broke down after about three months and I had a vcry difficult time getting Lowes employees to either aid me with warranty service or even provide a contact telephone number without my contacting them multiple times and a great deal of instance. The same appliance, a Bosch washing machine, is having some minor difficulty now and I have yet to receive any assistance with even the identity of a repair service. Local repair service providers have been unable to get Bosch to sell them repair parts and Lowes has yet to provide any assistance whatsoever.
After a great deal of pleading, multiple calls, and long telephone waits, I was able to get a North Carolina telephone number with a comment that this, a warranty provider, probably could provide no assistance either.
I do like shopping with Lowes as I find good and friendy in-store service (except for appliance personnel), good pricing, and excellent selections. Repair service assistance either under warranty or not has been very poor if not non existent.
While I will still shop at Lowes, I will make no further purchases of appliances or large equipment items and I shall warn my friends to this extent as well.
My advice to Lowes: DON’T SELL IT IF YOU CAN’T ASSIST WITH SERVICING IT.
I am deeply disappointed that any time served in the military that ended with a honorable discharge is not recognized but on three days of the year. These people still gave up their lives temporarily for our country. I think that the military discount should be honored for all military veterans not just a select group. I realize that it is only a 10% discount but for a consumer that can mean a lot.
Lowe’s gives a military discount of 10% to all veterans or active members of the military 365 days a year. Don’t know where you got your information from.
I too am very disappointedmy husband a veteran of World War II was disabled and unable to travel to store the previous manager I had no problem with he had met my husband and you his condition had it on file in-store that I was his wife and always honored my discount of 10% for veterans in past few years a new manager came aboard we were prepared to put a large addition on a house that just being one experience and she would not honor the discount when I told her the total amount of supplies I would need discontinued on many visit to Lowe’s I am presently in the process of reporting this and going to whatever extent I need to to resolve myself and my daughter have restored a total of 5 houses over the last many years using Lowe’s have spent thousands of dollars a very disappointed customer may I add in researching the history
continued in researching the history of Lowe’s it is with my understanding carl Buchanwas present owner in the forties who later passed away and he was a World War 2 veteran I wonder how many other veterans have not been honored is Lowe’s advertises 10 states 10% discount veterans
I signed a contract with Lowes at 13191 W. McDowell Road in Goodyear, AZ to replace my garage door on Jan 21, 2016. The guy came out and measured on Jan 27th. He said someone should call within a week to set up a date to install the new door. After two weeks I called the store and the lady said the guy that coordinates the install would call me back that day. 3 days later I called and was told he would call me the next day. After 5 more calls I called and talked to an Assistant Store Manger last Thursday. He said someone would call me Friday or Saturday and he would get back to me at the latest by Monday. Still no call. What terrible customer service.
I work at Lowe’s and hate it and it wouldn’t even be that bad if they would just do the following.
1.The muzak sucks big time,as soon as I get in the store in the morning you hear this god awful music that can’t even be considered music that only people with low I.Q.s like.You always have it on pop and hotfm.These are the worst.Is it so hard to play classic rock or 80’s and before or even classical.I mean are you guys in bed with Viacom or something the creators of such lame channels as mtv,bet,vh1 and every garbage channel out there.Please stop making me depressed.
2.The red vests,there’s nothing like having a target on you to make irritated and annoyed.The customers constantly bother you because they leave there brains in the parking lot.I know when I go some where I don’t ask people where stuff is I use common sense and look for it.These vests have got to go or change the color how about green.
3.Controlling the air conditioning and heat from another state when the climate down here is different then what it is there is f***ing stupid.In store control of heating and air should go to the store manager.
4.The call buttons are the absolute most f***ing annoying thing in the world.Nobody uses Aol.com email anymore so why the f*** do we have to listen to some annoying voice over the pa every day.
5.Put the number of the aisles near eye level and actually put most of whats on each aisle listed like they do in the grocery store.Nobody looks up and apparently where I’m at nobody knows how to read.Constantly being asked where is this and wheres that is so f***ing annoying.Also how about putting a computer or map at the front exits that tells wheres things are.
That’s all I can think of right now not that it matters.If I ran this company I would change so much and make where it didn’t have to be so agonizing and never ending. I am an employee with a brain and anything I say will not change things that I request to be changed.Thanks for nothing.
Sincerely irritated angry employee
CHRISTMAS EVE MORNING, WAS DRIVING DOWN BLACKJACK SIMPSON RD AND A LOWES TRUCK RAN A STOP SIGN AND CAME INCHES FROM HITTING ME, I WAS SO SCARED, CALLED CORP STORE THEY SAID THEY WOULD HAVE SOMEONE CALL ME STILL WAITING ON A CALL BACK, IT IS NOW jAN 5. CALLED BOTH STORES IN TOWN SAID MGR WOULD CALL STILL NOTHING.CALLED AGAIN TODAY PEOPLE NEED TO SLOW DOWN, WHAT IS THE RUSH, IF I DIDNT JUST GET NEW TIRES, i WOULD NOT BE WRITING THIS, BE SAFE OUT THERE
What you want a call because someone almost hit you? Send me a check, I almost won the lottery.
My mother purchased at store #2535 the following stove on December 18, 2015, she purchased a black range 278032 blk5559bp 36″ gas range, in the amount of $1,087.62 on December 27, 2015, it was delivered at the time my mom decided that is not the one she wanted and they should take it back. They told her to use it and call the store if she still didn’t want to keep the stove. On January 2, 2016, my mother and son both went to Lowes to explain that she didn’t want the stove but another one that was there and would pay the $100 difference for the stove. She was informed that she would have to pay for the newer one in full and would only get the credit on the other stove once it was delivered. First and foremost my my mother is a senior on a fixed income how do they expect her to come up with another $1,000 for a another stove. Today they picked up the stove and the gentlemen who picked up question where the replacement stove was didn’t want to leave her without a stove. She explained the situation all he could do is shake his head. Now she is sitting without stove and we have to get credited the amount.
My hug and and I went to lowes after having measurements made for blinds through their contractor. That evening we recieved a call from Holly in blinds that we needed to come in and select the blinds we need. We showed up an hour and s half after reviewing the call. Holly was not their. We told another associate what blinds we wanted and she said she would pull the blinds and write down item numbers for an estimation. I came in the following morning to a very unwelcoming and unfriendly Holly who was complaining and just downright rude. She was so upset that I was asking about the order that she walked over to the flooring department and complained to that associate. I was astonished at the lack of costumer service I recieved from this associate. We are now considering canceling g the order.
Greetings: On December 23, 2015 I purchased in Lexington, S.C. a Samsung Washing Machine and then on the Irmo store to purchase a matching dryer. On December 27, I installed the new washer. My wife commenced to wash clothes. When it got to the Rinse cycle, the machine wanted to “dance” out the door. Removed all wet clothing and tried a dry cycle. Again, it wanted to dance out the door. Something is wrong with the balancing system. I purchased an extended warranty on both units. I called Lowes, 1-888-775-6937 and reported the issue. The lady set up an appointment for December 30, 2015 from 1 to 5. She said that Golden In Home Services would be coming. I received an email from Lowes confirming the service c all. After waiting all afternoon, no one showed and still have seen anyone nor has anyone called. I made calls to Golden only to get recordings. I once again called Lowes and talked to Jessica this time,. Told her my problem. She promptly apologized for the inconvenience. She told me the next available time for service would be late next week around January 6 or 7. I told her that was unacceptable. I wish my defective unit to be picked up and also a new one replaced. She advised that someone would call me from the Lexington store. An hour later, Ashley from Lexington Lowes called me. She was apologetic after hearing what had happened. She scheduled a Saturday afternoon 1-4, January 2, 2016 for a new replacement unit and pick up defective. I’ve paid for warranty with NO SERVICE,. And still no one from Golden has even called to apologize for any inconvenience. Now we have been going to the local laundramats to do our washing. Someone needs to address this LOWES CUSTOMER SERVICE. Yes, I’m teed off. Thank you. Tim Shealy, Irmo, S.C. 29063 803-920-XXXXX
I am having the exact problem with a Samsung washer I purchased October 2012 with the 4 year warranty. We have had nothing but problems with this product including a water pump that was recalled and flooded our laundry room (which was replaced with zip ties instead of bolts). Now…..the d— thing won’t spin out the clothes; it gets to the spin cycle and keeps repeating itself and then banging like it is going to fall apart. Our water bill has doubled due to the ridiculous water needed to wash just one load of clothes. Three different service companies have made visits to our home and I’m sooo sick of it! It seems like nobody knows how to fix the thing and I’m out of patience and time. I want the washing machine replaced and they keep saying that it doesn’t fall into the criteria for a new one yet. DO NOT EVER BUY A SAMSUNG WASHER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Yes, I’m teed off also. Philipsburg, PA 16866
Heidi Dugan, RDH
Our Samsung washer is completely broken after three years use. The repairman is recommending Lowes replace this washer. We still have not heard from Lowes. I seriously regret ever buying an appliance from them.
Why would Lowe’s replace your washer? It’s 3 years old. Did you purchase a product replacement contract? Samsung made the crummy machine that broke, why are you not calling them? Why would you go to the store? So if my Chevrolet breaks after 3 years, I should expect General Motors to give me a new vehicle? What world are you living in? I am a Lowe’s shopper and would be happy if idiots like you would not be in the same store as me, go shop elsewhere, they will tell you the same thing!
Sir. You are a CAD! What a Douche Bag!
I bought a refrigerator on Black Friday on Novrmbrr 27th said they would deliver the next day the guy from the appliance department called said the fridge was damaged would get one from the distribution center then on Monday they said they can’t get anything delivered from the distribution center because they are in the process of moving to a new store but they would look around for another fridge they called said they found one and delivered it Wefnesday the ice maker didn’t work so lowe’s sent a guy out to fix it and he said this fridge is damaged and the compressor is weak seems they delivered the damaged fridge we have been on the phone with Lowe’s since 1:30 today they said they would deliver us a new fridge it is now 8:48 pm and they still have not delivered the fridge they keep saying they are waiting on the truck to come back to the store to pick up and we are still waiting
I have ordered carpet and vinyl for one of my rental homes. Lowe’s said they had to come and take measurement and will call within 24 hours.On Nov 30, 2015 two days I have not receive any calls so I call the store at camp creek in Atlanta Ga. On the 3 of Dec. I talk with the manager, he started he would call me back. No call back from no Lowe’s employment. Here it is Dec 4, 2015. No call. I just wanted to buy some flooring for my home. I feel as if Lowe’s don’t want to do business with me. Why I don’t knowu
Hi Lowes Corporate office this is Griffin Anthony Glaze I would like a Coupon for Remodeling Crawlspace?
Well. All these complaints are nothing compared to how the female workers at lowes in the west side of El Pado texas are. Anytime a pretty girl or American girl or white girl gets in there line or asks for something they turn there face the other way or say they don’t know. And they flirt with ur man. They flirt with every man. If there going to act like prostitutes I think the lowest line of work is not where they need to be. And they she be on the street hooking for there money since there so many crazy. They can get more attention this way ugly or pretty. The girl worker at lowes even slapped my husbands ass thinking she was playing around with him
And then gave him her number on the receipt wright in front of me. Of course were on the Juarez border. So I guess this is what u people shall expect from this lowes. Beware of ur men from this Lowes ladies. Also the females there are very disrespectful and unique educated. There managers do not vouch for the customer no matter how any complaints u tell them
The male worker are always on the female employee there.
November 18, 2015
I bought a Whirlpool Model WRF990SLAM00 Refrigerator SN K32419284 In April 2014 from Lowes for $2051. On September 23rd, 2015 the refrigerator started making strange noises and subsequently the ice maker and the freezer stopped working. I called Whirlpool service line, purchased a extended warranty plan and they sent a technician from Schofield Appliance out to check the appliance on October 1 . The technician said I needed a new main control board. October 26th , I was told that the main control board required was no longer available and that the assurance dept. would return my fee. After an hour on the phone with the scheduling department, I was told that a part did exist. I was given the new part number and that I should recall the assurance dept. When I did, I was told that the new part really was not appropriate and there was nothing that could be done to repair the refrigerator and they would return the money I paid for the service contract. I recalled customer service and spoke with Shurow. She worked with the Service Department to identify the appropriate part and have it ordered. Whirlpool promised to return my money but I have not received it to date.
Also on October 26th, I contacted Lowes of Tifton and spoke with Levonia. She said I really should be working with Lowes Service Advantage and that she would contact them for me and call me back. I waited 24 hours and called her back. She was not available. (she did call back late on the 27th. . I had moved on by then.).
Meanwhile I called Lowes Service Advantage myself and talked with Julia. She had no record of a service request but did create one. She arranged for Schofield to make a service call on October 2nd. ( Lowes claims that October 2nd is the first contact, but that is incorrect. ) This was not necessary as Schofield already knew the problem and what parts to order. On October 30th Schofield called and said they were waiting on Lowes to approve the purchase as it exceeded their allowed limit. I Called Lowes Service Advantage again and was told there was no request for special permission to purchase the part. They did call Schofield and I was informed by Schofield that the part was ordered.
Schofield is hard to contact, so on November 9th, I called Lowes Service Advantage again and talked to Chris. She had no new information so I asked that she email me a copy of the service agreement. After 3 attempts she was able to attached the correct version to an email and send it to me. She offered to send a loaner freezer out, but at that time I said it would not be necessary.
On Sunday, November 15th the refrigerator stopped completely. I called Lowes Service Advantage at 8 am on November 16th. I initially talked with Kaleaha, But immediately asked to talk to a supervisor. I got Billy. He promised to check on the parts availability , saying it would take 3 to 5 days. I asked for a loaner refrigerator and was told none were available. . I tried to call Schofield 3 straight days but could not get anyone to answer. If I can’t reach them and they are not returning my calls, I don’t believe they are talking to Lowes Service Advantage either.
Not hearing anything, but being rightfully impatient, I called Lowes Service Advantage again on the afternoon of November 18th and spoke with Supervisor Christian. She told me she would have the specialist assigned to research the case contact me. I asked for the name and address of their agent for service in Georgia. She told me I could request that info in writing.
This has been going on since September 23rd. That’s 57 days or 11+ of 3 to 5 days of checking on things.
This is the worst case of Customer Service I have ever seen. I cannot get past the front line of Lowes Service Advantage and no one cares.
This is unfair and Lowes needs to do more.
Why if your a single older woman. With no tape measure on your hip or dressed in painters pants you get absolutely no help at all!?
This is my second home I bought. My first was 8 yr ago custom built by my gc. Brother but me doing leg work and picking myself what I wanted for my home. After weeks of being ignored. I start bringing my blueprints with me and told them they were incrimadading! Why I chose lowes again for my second home improvements I’ll never know! Install is the worst! Bought Samsung washer and dryer fans lights and have a 15 percent off entire purchase. Cashier looks and inspects it while 4 people r behind me and she says WHY THIS IS A HOME DEPOT COUPON MAM. Little did I know until a week later I was at hd and they told me lowes should of honored their coupon as they usually do as the same Home Depot honors theirs! Don’t think I’ll be getting a refund though. But I will call and tell them come back and get the w.d. That was not installed correctly and had to call plumber !
On September 26, 2015 my wife and I visited the Lowes 2nd Ave Brooklyn, NY store to investigate the possibility of remodeling our 60 square foot bathroom before the Thanksgiving holiday. We met with Christine Sodden who claimed that she is the entity in charge of the Project Specialist Interior (PSI) unit at that branch and that she would be our project coordinator. We paid $91.00 to have Christine and a contractor to visit our home, discuss our needs and take detailed measurement in order to complete a scope of work and job quote. The following weekend both Christine and the contractor Michael met at our home where we discussed design ideas and timeline. A few days past, we had not heard from Christine and happen to run into her in a supermarket where she stated that she would call us the following day and that she has a good quote we would like from the contractor. The next day I went into the store and met with Christine and her assistant Nasally where Christine quoted me a price of $17,000.00. Not having purchased any materials yet, I asked if that was all labor, she said yes. I told her that $17,000.00 was too high, way more than I expected, that I have a child in college and am not looking to spend that kind of money, labor only especially. She asked what I was expecting, I stated in the neighborhood of $10-12,000.00, especially considering the size of the bathroom. Christine stated that she would speak with the contractor to see if they could come back with a better number. Within a week time span she contacted me with quotes of $15,108, then $11,900.00 which I accepted. My wife and I went into the store and wound up signing a contract for $12,352.64 for forgotten plumbing work. We then walked with Christine to show her the vanity we selected and pick out other items like toilet, sink and countertop. Christine left us with Irshad who ordered the vanity in a color referred to as Kona (espresso), a sink and toilet. We then returned to Christine, to select a countertop for vanity and finalize the executed contract and purchases with an 84 months financed payment plan. In the mean time I purchased $6,000.00 in materials, the following weeks working with Lowe’s were complete disasters from vanity cabinetry being ordered the wrong color, other scope items with lead time not ordered, work commencement dates never confirmed, a host of unreturned phone messages, a coordinator gone MIA and who maintains an arsenal of ” I didn’t know” excuses when ever asked why or how come something is completely screw-up. Lastly, after Christine the coordinator going MIA, unanswered messages, visiting the store speaking with Install Department personnel, the Install Department manager Javier, approximately one month after signing the contract at $12,352.64, I finally contacted Christine to confirm a start date if possible for a completion of work before the Thanksgiving holiday, I’m told that she forgot to include demolition removal cost in the amount of $4,700.00… I exploded; again she doesn’t know what happened. I call the install manager Javier and setup a meeting to discuss this new issue on top of all the other issues previously discussed with him that remain unsolved. At that meeting I show Javier the scope of work, my executed contract, the original contract amount, the date in which this agreement was formed and review the incompetent incidents and unprofessional services I am receiving. In addition, Lowes has the nerve to commence billing me for service and materials I have yet to receive. Javier copied my contract doXXXXents and informed me that he would have the install manager Kimberly meet with Christine, then contact me to set up a meeting. At that meeting, Christine was late more than a half hour late; I ask to review the quote I was told Christine had prepared for the meet. The doXXXXent was a revised scope of work dated November 12, 2015, with ten additional added items, that not only conflicted with the original scope of work pursuant to the signed contract, but within the body of the revised doXXXXent and totaling $15,625.52, smh… When Christine finally arrived, the meeting was a complete waste of time, full of “I don’t knows” a review of new conflicting issues due to the revised scope of work and an apology by Kimberly the install manager, who stated that they needed time to review Christine’s revise scope items and cost. She also stated that she would take the issue up with another manager slated to return from vacation. My wife and my time and efforts have been completed wasted; we have requested a new coordinator, that did not happen and we are continuously subject to the same incompetence, we feel intellectually insulted and unprofessionally treated for more than one month. The amazing part of our Lowes home improvement experience is that, in-store management recognizes the incompetence and continues to subject my wife and to it. I am now pleading to a higher authority with higher intelligence??? Before taking matters outside of Loews..
Do I ever have sympathy for you! I just bout a house and purchased. Washer and dryer and install . Had my new home owner coupon of 15 percent off and cashier says after inspecting it for 5 min that it was a Home Depot coupon making me feel like a idiot.
Later that week at Home Depot they told me they honor lowes coupon and lowes honors theirs.
Anyway. The installers hook up washer and dryer scratching floors and new painted walls . Hooks up hoses and says water is spraying out of spicket when he put hose on. Nothing he could do and I need to call plumber! Plumber came and said it was just a loose packing nut from where lowes tighten hose to hard. Plumber says he should of known it was lowes cause they don’t know what they r doing! That cost me another hundred.
And btw why would “two expert lowes installers come deliver in a budget rental truck
My oven will not hold temp. I called for service. They set up a time for yesterday and they did not show. They did not call to tell me that they were not coming or when they could reschedule. I called and was informed that they could not come until Nov 23. That is 2 weeks away and I will be without an oven.
If they can or cannot fix it on the 23 I will be without an oven on Thanksgiving
The service for Lowe’s stinks.
I will probably never buy an appliance from them again.
I have registered a complaint everyplace I know to.
I have the extended warranty so?
Same boat as you!
So glad I didn’t buy my floors there!
I hate stupid people. And lazy people cutting corners. And liars who never own up
Got new shingles at Lowes in forest city they leak no help Reid Mckenzie or Clarissa
I asked for black paint and they gave me white. If that’s not racist I don’t know what is………………………………………
Lol no that’s pure stupidity
You guys just fired me on sunday didnt care about my family or me I work at lowes portland maine at portland store it sarted with marry at scarobrough store she didnt like me at all I tryed to move up at lowes but u have to in a circle I didnt fit I been in management 15 year it didnt matter so transfer to portland store at first dana was very nice they let alot of things go u get what I mean they made it look like they were going to make me a manager it was a lie after that they started to harassme telling me that I was harassing customers that was a lie a couple of incidents happen I was involved of a blame me my husband call me on my cell phone I picked it up and I got fired I told them he’s handicapped he tried to call the store and then never picked up or gave me the phone call what is supposed to do tell me and then an incident happened with the customer and it wasn’t even about me and they fired me they said that you guys said let me go I gave you 9 years of my life and then you fire me and you don’t even care the reason why lowes has bad customer service is it because it starts at the top no one cares we should be the ones that inspire our managers and do good jobs I tried every day I did everything you want me to do and you fire me and treat me like I don’t exist close to me filled me you didn’t even ask me you didn’t even hear me to interview me and see what really happens you didn’t even care about me everything they did to me was a lie but who will believe me we have a charge fighting with the store manager and the SMS and the managers who has the regular employees back you guys don’t have the regular employees back what makes a great company good employees I can’t help that married from Scarborough Maine hates me I can’t help the Dana didn’t like me I can’t help that Teresa didn’t like me I can’t help it in the store manager didn’t like me I can’t help that Gretchen didn’t like me just because I was smart and I was capable of doing the job and it felt threatened because I can do their job I’ve been a store manager for 6 years you have no idea how many people be on the phone play around hug kiss horse around eight foot 8 foot on the floor lie steal it all inside your store think about it that’s for has one great worker his name is Chapman and shopping and see and be a fly on the wall here see all the stuff they do when he’s not around they choose sides if you’re not part of the circle you will get fired look what happened to me Teresa don’t do nothing during the fitting room talking to Gretchen about everybody and gossiping the lies Lowes will never be better than Home Depot and Lowes fix its management thank you for destroying my life I will let everybody know the hollows really is and never to work there have a blessed day
You should start by having someone proofread your work. You don’t use any punctuation, your spelling and word usage indicate that you are barely functionally literate. That could be much of your problem!
today November 4 I went to the Lowes located in columbus ga. Overall it was no where close to a good experience. It all started this morning when I called to see if they had plenty of the item I wanted. I needed over 100 concrete landscaping blocks. It took me 3 times calling for someone to finally answere. When someone answered they put me on hold to go find someone to help me. After 5 minutes a man in gardening finally answered. I told him what and how many I needed to make sure they had enough before I drove out there since its a 45 min drive and even provided him a item # that my wife had gotten me yesterday. He was very rude and kept interrupting me as I was trying to explain it all. His answere was yea we might have 100. So I asked if there was anyway he could look up or call the opelika lowes incase I needed some more and his response was ” no I don’t have a computer around me and don’t have time to get to one you’ll have to call yourself. ” I was shocked by this response. When I got off work I drove up there to get the blocks. When I got to the garden section there was 2 male employees siting there talking to each other. I grabbed a cart and carried on to the blocks. I sat there and loaded up 120 3.5x 8.2 blocks that weight roughly 6 or so pounds each as they sat over there watching me continuing with there conversation. After loading all up by myself I tried pulling it to the register but because there was a slope in the section I couldn’t pull it. I then walked past them to get a different type of cart and transferred all 120 by myself yet again as they watched. NOT the first time was I asked ” do you need help with this”. I then pulled the cart to the register “walking right past one of the employees that I was talking about”, paid and made my way to my truck. I transferred all 120 blocks onto the back of my truck. My truck has a 6″ lift kit and big tires so I had to load 20 then climb up in the back move them and climb back down over and over. I did all this by myself while watching the employee carry a few hanging baskets to car for a attractive female. Which didn’t suprise me at all. I’m not usually one to complain about stuff but this whole experience was rediclous. NOT one time through all this was I asked can I help you, do you need assistance or anything. I spent $178 and didn’t even get a simple how are you doing today. I don’t really expect anything to come out of all this but figured yall should know
Customer service at store number 1842 is terrible. We called the store to check on microwave we bought and first was hung up on. We called back and was transferred to areas that did not have anything to do with microwaves. We then ask for manager and they never came to phone, we then hung up from local store and called corporate, lowe’s. Very disapointed in your service
A customer in Jacksonville florida
Horrible lowes experience. Seems they can’t cut my shelves as they feel I’m a manufacturer instead of a homeowner!! Absolutely refused !! I showed them pictures where they go and the unites they go in but even Abe the manager at store 2583 claims I’m manufacturing ?? I’m there in a little RAV4 car but he says this is his policy !! Just bought this home in Palm desert Ca. so I go to Home Depot 1/2 mile away and the cut everything I want and I’m done !! Do it yourself store !! What crap and discourteous service !! I would think it a one off but after talking to management I’m sure it isn’t !! If I don’t get a call back on this in three days I will spread it as far and wide as it can go !! I’m retired and don’t need to be treated this way !!
Me an my boyfriend walked into lowes like we did all the time to pick up things for work and home but this summer day we walk in looking for things to paint with an paint plus a few mis things when I NOW MIND U I AM BLACK AND MY BOYFRIEND IS WHITE!! Walked up to the paint center and ask the man sitting there for a grey paint he with a snotty attitude tells me to go pick a grey so I did and I go back to the same man who then acts like he can’t see me hear me nothing he keeps typing away on his screen and walks around the counter to go ask a older white man who had not ask for help AT ALL if he needed help all while I’m standing there he never said one word to me he kept helping the old white man an so I picked up my phone an started to record him I know he saw me but he didn’t care he went to find something for the old guy behind the counter where he just ran all into me I say that cause there was connection he ran into an over me to help the white guy and not one time did he say one word to me an later find out that he is a manager there he can say what he wants and lowes can try to act like this is not a problem like I can read they do but I have it on record and I said something to a couple people that worked there but all they can say was sorry so i can’t say lowes will ever get my money again nothing that they can say can change the fact that I was humiliated an mis treated that day I got made to feel like I was below the white man that didn’t need help then a lil mixed girl try to sell me the paint but f that why I gotta be second an wait till the little mixed girl got done doing what she was doing cause the MANAGER has a thing with blacks who is doing nothing till he saw a way away from me not to mention the lack of respect he had for me when he ran over me and didn’t say a word to help a white man BUT I GUESS THATS HOW LOWES TREATS ITS BLACK CUSTOMERS CAUSE IF HE FELT THAT COMFORTABLE BEING BLATANTLY RACSIST IN THE OPEN I HATE TO SEE HOW THEY TREAT THERE BLACK EMPLOEES
recently had the most disturbing encounter at your Bethlehem, Pa Lowes while dealing with Kieth in the lawn and garden department. He was unable to meet my needs and help me so I had requested another manager but was told by Kieth that Bobby was tied up with more important matters and unavailable to help customers. He then continued with bad mouthing Mr. Eberhardt in a lousy attempt to make himself look more important. If employees talking poorly about other employees is your standard practice and a way of not taking care of customers, then I want no further business with Lowes. I will go elsewhere from now on to avoid dealing with unprofessional people like keith.
Looking for a hero. Please forward this plea of help to whoever U can.Work for Lowe’s 2409. Got hurt at work and because of Sedgwick playing games my 7 yr old daughter, wife and I R close to being homeless. I started for Lowe’s over a year ago and quickly was promoted to full time. Please be our hero or resend this message. Anything at this point will help.
Thank U.
Jonathan Gates
(717)880-****
I am in the process of doing a total remodel for American Home Design and Construction Co LLC.
I have always enjoyed shopping a Lowe’s because it is always clean, and I get asked often if I need any help. However, on two occasions I wanted to go through the pro-desk, and tried to do so at your store in Shawnee, Ok. But after waiting at the desk to place a large order I found myself in the midst of a strange cirXXXXstance. There were three people behind the counter, but never once did we get acknowledged. So out of frustration we left and I told my partner I would just go to a store that wanted my business. So I went to the I-40 and Shields location this morning and gave the gentleman the order and ask him to figure it up and call me with the amount because I had to get to the job site. This evening after receiving no calls from the store, I went by on my way home and another gentleman behind the desk looked for the order information and finally found it but without any information available. I am not so sure the order was even processed like I asked him to. So I spoke with the manager and he did apologize for the inconveince but he really did not seem to be interested in my business. So I asked him point blank and looked him right in the eye. “Do you want my business or do I need to go the Home Depot now?” Actually he looked rather passive and really did not seem to care one way or the other. I left the large order with him and ask him if he would get me the information I have requested. Mainly, do you have the materials, and a what price are you willing to sell me the materials.
I am 65 years old, I worked 40 years in retail sales, I know how difficult it is to get and maintain good paying customers. I also know that if I ever treated a paying customer the way I have been treated thus far at the pro desk, they would have taken their business elsewhere.
I am writing you this message in hope your regional managers will take to heart what I am saying. Customer Service Is The Only Thing You Are Selling!
I can buy every 2×4 2×6 2×8 2×10 sheet rock insulation, garage doors and a host of other items needed to compete this $50,000.00 remodel, So I will find out tomorrow if my business is really indeed wanted a Lowe’s. All I am asking for is some information as to what it is going to cost me. Oh I almost forgot, I will also need 41 sq’s of shingles, roofing felt, and other items needed for a new roof, appliances, granite, 1600 sq ft of siding, and the list goes on.
John Langley
American Home Design & Construction
If you want to call me check at the Pro Counter at your Okc Shield’s location. He has my number. If not you can email me at sel***@aol.com
I am so furious at what happened to me and my family yesterday at lowes when we were trying to enjoy a Sunday evening out. We walked in there so my 19 month old could look at the lights they had up while my husband went to look at some materials he needed for a job the next day,after he was done he called me from outside and said he was ready so i seen the exit sign behind a return check-out area so i tried to cut through to get out of lowes while i was pushing my sons stroller a woman working there yelled and waved her hand back and forth yelling NO No No you cant go through there and put her hands on my sons stroller while he was looking up at her by the way and pushed the stroller towards me pushing us back while she was doing this i said im sorry but you dont have to be rude ” O WELL YOU CANT GO THROUGH THERE ‘ snapping her head back n forth. First of all she did not have the chains up so i didnt know i wasnt suppose to go through there i was just a customer trying to get out the store. well i came back in and my husband came back in with us and ask to speak to the manager well the time we were standing up there waiting for him she is smirking and laughing,so unproffesional who treats people like this well finally a young man came up didnt say hey how you doing whats the problem just stood there when we figured out he was the manager we explained to him that she pushed me and my kid which she should never had put her hands no where near us,well the whole time we are telling him our story she is behind him running her mouth and holding her name tag up like here get my name i dont care and the manager was letting her do it instead of telling her to please be quiet or move away and calm down.After a couple of minutes we realized that none of this was getting resolved with her acting like that so we left so Now I am wanting something to be done I should not have been treated like that i have worked in plenty of places where customer service is the number one thing and i actually work at an employment agency so i know you can not treat people like this so somrthing needs to be done and i will not rest until i get justice i can actually take her to court for her putting her hands on my property, it was not my fault that she didnt have the chains up with the employee only sign on them she put them up while she was yelling at us and i am calling them and making sure they have the video,someone needs to contact me or my husband , my husband is a contractor and spends LOTS of money with Lowes we have an account and are in there all the time the one in jackson knows him by name and loves dealing with him. So i would appreciate if someone would contact us about this or i WILL take care of it by myself,I dont think this is the type of people you have working for you and i know you would never let someone treat your customers like this thank you very much.
ashley and harley sistrunk
601-951-**** this is my husbands work number (Complete Renovations)
i have researched Lowes and Home Depot. Neither store appears to be concerned with their customer base. Originally I was wondering if these incidents were isolated, but I feel they are not. These people are just born rude I guess. I doubt if any of the major chains treat there customers any better. I like the mom and pop stores locally. They actually appear to care.
Do not except them to call you
WHOEVER ANSWERED THE PHONE AT THE LOWE’S CUSTOMER SERVICE DESK @ 115 FOXON BLVD. NEW HAVEN, CT 06513
STORE #0593
I am just now cooling off a bit after the most angering experience I have ever had in a store. I went to Lowe’s with my friend so he could by some plywood. We loaded a sheet of plywood and went to the saw table to have them cut it for him. We looked for a call button and none was to be found, walked up and down isle after isle looking for an associate again none to be found. So I called the store on my cell and told the operator where I was an what I needed and asked if he could page someone to help us which he did.
We waited and waited so I called again and explained that we were still waiting at the saw and if he could page someone again and this is how the conversation went.
O: Thanks you for calling Lowe’s how may I direct your call.
M: Hi I am still waiting by the saw to get some wood cut can you page someone again please.
O: Who are you?
M: Excuse me.
O: Who are you?
M: What go you mean who am I? I am a customer back at the saw waiting to get a piece of wood cut;
O: Then get off of the “f***ing” phone, click!
I must have looked like a cartoon character because I could feel my face getting hotter by the sec. Now at this point I am like “OH HELL NO!!!!!”
I walked or half ran from the back of the store up to the customer service desk to see who this jerk was that just answered the phone was.
When I got there the first thing I asked for was for them to page a manager.
While I was waiting for the manager to appear there were 2 female on 2 male associates there. When the manager arrived I explained to him what happened and by this time it was down to 2 female and 1 male associates behind the counter. He asked one of the females what male associate was answering the phones. Surprisingly enough they all seemed to be experiencing amnesia. They did say they thought it might be this one guy but they weren’t sure.
So the manager asked me what I was buying and surprised at the question I said wood, why? Then he said he would come down with me to make the purchase and he would give me a discount. I looked at him and said I don’t want a discount I want who ever answered the phones job, THAT’S WHAT I WANT!!!!
So we go off looking for the associate that the manager thinks is the one who was on the phone and on the way he tells me it is store policy not to reprimand an associate on the floor that he would take the associate into his office and have a talk with him at which I said no problem but your going to do in front of me.
We get to the other end of the store and there are 4 different male associates standing there and the manager asks one of them were you answering the store phones and he said no. I happen to know that he was behind the desk when I went up.
So this manager starts off with I’m not sure who answered the phone and there really isn’t anyway to find out who was. So I said to him REALLY! You mean to tell me you have no way of knowing who is answering the phone? He said no not really.
So at this point I saw that this was useless and before I went totally ballistic I told him OK. Sense you have know way of knowing what your employees are doing then it will be up to corporate to figure it out then won’t it.
So I repeated corporate will have to handle this situation being that you have no clue what is going on in your store and I left.
Now here’s the question will Lowe’s Corporate let this go unchecked?
work at store #1641 nightshft a few of us are being talked down to and be littled by manager phil heater he comes in with a chip on his shoulder like he is better than all of us talks behind our backs he thinks he is better than us, we bust own backs for him and he gets credit and we do get anything in return something must be done about this soon
There’s nothing more that pisses me off than a store that won’t answer it’s phone.
HORRIBLE COMPANY. Advertise appliance specials and when you attempt to purchase your given a 2-3 month delivery time due to quote” COMPANY HAS TO SEND IT TO US”. REALLY? Why the hell you advertise it then? You do not have it, that’s a form of fraud. I paid off the damn card and to hell with them. More companies available.
Kiss it LOWES……………………
We purchased a French door refrigerator, stove, upright freezer, washer, dryer, and riding lawn mower last month. One week ago we had the stove, freezer, and refrigerator delivered. The refrigerator was not level and there was over a half an inch difference between the height of the doors. They were not closing properly. This is how they were left. My husband told the delivery guy it wasn’t right and he said, he did not know how to install the doors properly and he left. Upon looking more closely, my husband found a screw out of the door broken and kicked under the refrigerator. We called our local Lowes in New Philadelphia Ohio were the appliances were purchased. The lady we bought them from, ordered us a new refrigerator. I am not paying $2400.00 for a broken door that will not be warranted. The refrigerator was delivered yesterday. The delivery guy, Nick showed up and tried to tell us the other refrigerator could just be fixed. I asked why it was left that way to begin with. He said Lowes does not train their employees and they do not give them proper tools to use. He said, its not his fault and it was going to take too long to bring the new refrigerator in. He said, the same thing would just happen again!! My husband told him that he believes the screw was broken on the door because it was stripped. Nick all but told my husband he was stupid and didn’t know what he was talking about. At that point, I let this disrespectful young man know that my husband has been running his own construction company for over 30 years and we have trained many employees over the years. We would never have allowed any of them to treat our customers with such disrespect!! I said in no uncertain terms I want the new refrigerator installed and installed properly! He said, well, it will happen again and it will be a long installation!! I said, if it happens again, I will again ask for another refrigerator. He stormed out, brought in the new refrigerator, slammed things around, and had no clue how to install the doors!! My husband asked, May I show you something? He then proceeded to show him how to use the screws without breaking them. The other delivery guy, Benny, who was wonderful, said hey, thanks!! I have learned something new today!! That’s great!! Nick walked out, never said a word and went out and sat in the Lowes truck for the rest of the time Benny finished the installation. (aprox. 30 minutes) I was afraid of Nick. He continuously glared at me and raised his voice at us. No customer should be treated this way. I called our Lowes manager. Although, he was nice, his problem resolution was to say, IF you ever patronize our store again, let me know and I will make sure Nick is not your delivery guy. That was it!!! I am very disappointed!!! Not even a sorry!!!
I was told i was an hour late 2 days in a row
Back in July. They fired me today two months later. The environment I worked in felt hopeless like we were set up to fail. Three years out of the army and the closest I came to suicide was while working for you guys. Alos I really appreciate you guys waiting till now to do it. Now i get to try to get my unemployment set up in time to be able to pay my first months rent on the apartment I haven’t even moved into yet. Thanks Lowes your doing your best to add to the veteran suicide and homlessness statistics.
Attention everyone beware this store in Hamilton NJ, the store number in 1046 located on route 130 in Hamilton NJ this Manager name Emma is really rude and “RACIST” I tried to purchase a Generator but just because I am Black the way she was talking to me you can tell it is because of my color that she did not believe that I could afford such expensive item. The worst part, after the really bad service provided by heron my way out. I heard her talking with another coworker and said the word “NEGRO” I begging everyone, all my black folks don’t go there, do not purchase there. The management team over there is really RACIST, especially for the one call Emma. I will file a law suit against this company. I recorded everything on my phone. The whole conversation.
This company is run and operated by robots. Most uncaring and unsympathetic a**holes you have ever met. i will never shop here hope you do the same. They do not treat their employees like people .
I purchased two Reliabilt French door at over 1700$ each… Reliabilt has never recognized the problems with them… The local Lowes replaced the first one and after 15 months I am still trying to get something done about the second one… The doors were prepainted and after a few months the paint started peeling off the brick moulding and door casing… The Lowes in Pikeville Ky has filled out 3 warranty forms, called Reliabilt while I was in the store and finally got a local rep to come out and look at the problem, but still nothing…. I have probably purchased over 20 doors from Lowes and most were Reliabilt, but never ever again.. I will never use or recommend another Reliabilt product…..
I wrote the following message to send to Lowe’s but after reading some of the other comments, I realized this is a company that has absolutely no moral compass nor cares about anything other than the bottom line, Looking back, I remember they were one of the first companies to try to change Christmas trees to “Holiday trees” Give me a break!!. I too have had family given the “big talk” before being employed. They saw the way the wind was blowing and were smart enough to get out after only a few weeks. I used to enjoy shopping this store (next to Hobby Lobby, it was my favorite) but I think I may have to drive the 60 miles to a home depot for any large purchases now. I might pick up a drill bit or a pack of screws on occasion. All I can say is GOD doesn’t like ugly and he will have his way. See below for my horror story.
On Thursday afternoon, Aug 6, my husband and I were in the local Lowe’s, Columbus, MS shopping for items to do some home maintenance and repair.
We had already picked a few items which the location was familiar and then went on over to the lumber department. There were several items we located and between the two of us,were able to load onto the cart. We were having trouble locating any associate for assistance. We are both retired but my husband, although in fair health, is currently having some issues with blood pressure and this causes some periods of dizziness and brief periods of weakness. We went on up to the cut board lengths as we needed 8 – 10 1 x 6 x 10’s. Unfortunately these were on an upper shelf which made the retrieve and load a bit XXXXbersome. I noticed a store associate at the end of the isle looking in our direction several times and was wondering why an offer of assistance was not made. He just kept looking and then walked away. I told my husband, after about 4 boards to hold on, I was going for help. There just seemed to be no one around that day. I found the associate at the register just talking and asked if he could come help us. I later figured out he was hesitant to help us as it was right at 4:00, his getting off time and he didn’t want to be “stuck” with a customer. I will get to that in a few sentences. He did help with the last board!!. We needed paint and the porch /deck restorer so we headed for the paint department. I kept waiting for someone to come so my husband suggested he go and get the stuff we already had paid for and loaded on the truck. I waited a bit more and then wen to the service deck to have someone paged to paint. This was when I saw the associate from lumber with his lunch pail clocking out so I figured correctly on why help was not offered, but rather had to ask. The page went out but after 10 more minutes no one had showed: I asked for another page. It was ot until my husband had came back, went to one of the registers and asked for help in paint that after another 5-6 min someone finally came. It was now 20 min after we had got to the dept and had been waiting. An associate came and the first thing she tells us is she is working 2 depts. and really doesn’t know much about the paints but is having to fill in.( First mistake!) That is a sad story but it was not my problem and she was not supposed to make it mine!!! By this time, I was really a bit perturbed. I had never had a bad shopping experience at Lowe’s; everyone has always been so friendly and helpful. I have always has someone, where ever I was in the store to come by and offer help; to see if we were finding everything ok. I would expect attitudes at Wal-Mart maybe but not at Lowe’s so this experience was so totally out of the blue!!
We were finally able to get my paint matched THANKS to an associate that came in early, was supposed to be in Flooring but came to help re the issue we were having getting the paint matched for the 10X restore. To her credit, she thought out of the box, entered the formula manually and the color came out perfect!!! Kudos to that associate whose patience was above and beyond! The first associate that had came over told they would not be able to fill our request because the base was not the right one. Her words actually were “we can’t make this cuz it isn’t the right base for what you want!” (Second mistake) , a good associate NEVER uses the word “can’t”. The associate that was ablea to help us was top notch. I am just so sorry I did not get here name as she was awesome.
Finally, by the time we was able to check out (it was 5:00 by now) it was pouring down rain!!. We got the cart out side and my husband got the truck, fortunately it was parked close in the handicap as I am still recovering from a total knee replacement, (makes walking over 200- 300 feet painful), a kidney stone procedure and have a painful spur in my left knee. We had the bucket of restore, bucket of paint and some other items but between us we got them loaded. AGAIN, no offer of assistance. As we left I told my husband that had to be the most horrific experience I had EVER had at that store. SOmebody must have dropped the ball an scheduling for the day. I could not find anyone at anytime to help. It was then that He told me the whole topper to our shopping trip. When he went to load the lumber while I waited in the paint, he got the truck under the canopy, (thankfully there was one, as it was raining hard) and started loading the lumber and boards on the truck. There were three (3) associates standing off to the side taking a smoke break and NOT ONE off them offered to help him. I had previously seen several of them gathered at one of the service desk when I wen to look for help for retrieving and loading earlier..
As a result of all the lifting, and man-handling he had to do himself, my husband is now suffering from a strained back that may takes weeks to heal and because he is 73 years old, has diabetes, blood pressure problems.(he only has 60 % of his heart function as he had a triple bypass but one of the bypasses failed and stopped up again) This has most likely weakened that muscle so that he may never have the use of it as before. We went to the doctor on Wednesday following all this as his pain had gotten really severe. I know we have no legal recourse as this can be interpreted by law as a self inflicted personal injury. I majored in paralegal in college and am familiar with Torts. The assocates are under no legal responsibility to help or make offer to help. Lowe’s cannot be help legally responsible. But consider this if you will, how would you feel had this been your father and mother! We do not have the money to hire the help we need to do these repairs and maintenance. That is why we were at Lowe’s! We have to do this ourselves or it does not get done. I don’t know how long it will take for him to get better so I do not know how long before we can get the repairs done.
I called back to the store as soon as we got home and let the manager know what had taken place so there is or should be a record of it. This was before We knew my husband had injured himself. I was just so very upset at the sorry and poor customer service we had to endure on the trip that day. I am worried about how what we need to is going to get done…. I just don’t know!!.
I retired from one of the Fortune 500 companies that had a motto of
“Do what is Right, What is fair, What is Honest”! I take a great deal of pride in that and feel grateful I had the opportunity to work for such a company. If I was physically able I would still be there. They still watch our for me as a retiree.
I felt such a sense of loyalty that going above and beyond for our customers was just second nature. Can your employees say that?? Can you offere the same to your customers?
I will still shop and hope that was just a really bad off day but unfortunately, we will be paying for it for a while in more ways than money.
Sincerely
Mrs. Barbara Cantrell
Caledonia, MS,
You should have written this novel somewhere else.
What a disgrace of a business. I’ve shared my experience about my shower doors with at least 6 employees of Lowes. They installed cheap doors that I didn’t order. One door
is in danger of falling off and now that shower can not be used. They offered me a 10% discount on new doors which means I would have to to spend another $2000 for new doors.I offered to pay the difference for a better quality from a different company. They refused. They want want to have common ground as long as it is their favor. I have spent thousands of dollars a Lowes. I will never spend another penny there and will be quick to tell people to tell people of their poor business practices. I have also been in the stored numerous times to find out what can be done and no one even calls me back. Customer service is non existent Janice Kane
Appox. 2 years ago I purchased a 5-light vanity bar item # 0590932 . Yesterday while trying to relace a bulb one of the glass globes broke . The store does not sell the exact replacement globe and gave me Portfolio phone number . Upon reaching their cutomer service I was told the globe is not available ,although the fixture is still on display in the store. In my opinion this is a bad policy. They have generic globes that would fit my fixture ,but that means that I would have to replace 5 of them so that they would all match.
This appears to be poor customer service.
My truck was damaged by one of Lowes lumber carts. There was over $3,000 in Damage. Lowes offered me $500 in go away money. This was unacceptable. I filed a BBB claim and Lowes ignored it. I’m now filing a small claims court action today against Lowes. Legal action appears to be the only thing that works with Lowes.
Billy
Don’t park near the lumber doors next time.
I purchased 4 major appliances from Lowes which were widely promoted as part of a GE rebate. My decision was partially based on the rebate amount.
THIS WAS IN MARCH!
After filing my submission online and receiving notification of its receipt, I waited, March, April, May, June, July and now August.
Each time I checked your rebate center it stated the rebate was in process. Nothing else.
I’ve called Customer Care, the Rebate Center, written to your corporate offices, and my only real response has been that the
“first” rebate was sent out and never cashed so a new one had been issued.
When will it go out – no answer ?
There is no other information.
This is the second MAJOR problem I ]ve had with Lowes this year. You were unable to deliver these same appliances in a timely fashion – and ended up costing me an additional 500$ in carpenter fees, now this.
SO far the only real response I have received from customer service was your request for the same information
you already have.
What is WRONG there?
Is this how you treat loyal customers?
Why advertise a rebate you are unable to honor in a reasonable way?
Why give your customers NO INFORMATION?
This is beyond the pall, and at this point I can only assume that you are dealing in bad faith.
Since you leave me no options, beyond not shopping with you any longer, my only recourse is to
spread the word about this – and I will, on every Facebook page and message board I can find.
This is no way to treat any customer. Now I understand why my contractors want to buy from Home Depot –
not Lowes.
Please don’t send any more apologies – just do what you said you would.
We purchased carpeting from Lowes which was installed on June 4th. Had a follow-up call from Lowe’s representative to check if everything was fine. Reported issues with the installation and was assured that someone would contact us to correct it. It is now July 30th and still no one has corrected the problem. We have made weekly trips to the store and each time are assured someone will call. On July 17th we spoke with the store manager and he said he would take care of it. The carpet has edges that are standing up which can cause someone to trip. I showed pictures of it to the manager. If we or a guest should trip and fall they can be sure of a law suit. We have doXXXXented every trip and call.
We felt confident that Lowe’s would honor their policies which is why we chose them. This is our last purchase at Lowe’s be it large or small.
What does that mean?
If you by a pressure washer from Lowes you will be hard pressed to get someone to help you find a part for it…I feel Lowes looks at products in a few years if it breaks you toss it to the curb and come and buy some more crap we sell in a few years it will break too…When you take all the info that is on the unit to the local Lowes and you are told we need the model number and you tell them this is all that is on the unit and you are told again we need the model #(ps No Mod# is on this unit) and the Mgr Andy tells how a has a build in grill that is a few years old and had the same problem with parts REALLY…I figured out that you had no one with any knowledge working ….PS waited 15min to get someone to help me in that dept…HOME DEPOT where are you….
PS need a new deck will not be shopping LOWES Will Chandler Building Supplies Better Quality of lumber and Nicer sales staff….
Don’t let the door hit ya
I have never been so frustrated in my life with a company that offers extended warranty. I have a whirlpool cabrio washer that currently has been worked on for the last month! Needless to say I have spent a lot of money going to the laundromat for weeks! My extended warranty that I purchased is useless. My washer currently needs 12 parts! 12! That is including a new tub! The extended warranty company refuses to replace this machine. When I call I get the tag lines read to me repeatedly. As you go up the chain of supervisors when I call they become more belligerent with their delivery! Rereading the contract that it says they will only repair not replace. My machine is clearly a product failure.
Very disappointed in this warranty! Very disappointed in corporate Lowes people. I told the supervisor that I was not satisfied she tried to,blame the repair person! When asking her to clarify she quickly changed her wording. I have no problem with my repair company or the local store for that matter. I believe the stores hands are tied to this corporate warranty policy. Companies like Best Buy and Sony and SAMs Club stand by their products and replace no questions asked. Why Lowes? Why take people’s money and then not stand behind the products you sell? Extremely disappointed that I have been taken advantage of.
If it’s a product failure it needs to go through the person who made the product. This is common sense.
i have been a customer of lowes for very long now without ever having problems with any of its employees but this past weekend was enough to make me stop going to your stores. I am in process of starting my own landscaping business and was looking towards lowes in bethlehem pennsylvania for my contractor needs but now i am not so sure that I want to continue with lowes.
your employee kieth was very rude and too much in a hurry to be bothered to answer questions. I did not appreciate his mumbling as he walked away so I took my business elsewhere.
Go to Home Depot
Do you really work for Lowes HR? I do not think HQ would let you speak to customers this way? Let’s find out, shall we?
As an Lowe’s Employee in North Georgia I really hope we have a better health insurance next year the coverage for Chiropratic really sucks doesnt pay anything unless u have met the deductible! I a delivery Driver and its really hard on your back! The Insurance we had last year that goes thru American Specialty Health is crap they dont pay anything on chiropractic x rays. If you could give this attention for this next year it would be very appreciated thanks!
Last July we prepped our very large deck to put down Restore X10. What a mistake.
It is all peeling up and chipping. The special roller brushes were always coming apart when rolling. So disappointed.
Working with Lowe’s to get copies of my receipts and get my money back from Restore.
I used the same product and it worked great. I have to wonder if you followed the directions.
I bought washer and dryer from lowes ,I have always had problems with the top of the washer top they have been out here to change it.or to repair the springs the same prob.all the time.i took out the insurance they keep repairing it but it is defective from day one always had problems.they told me if I continue having prob. They will replace the washer well they lied. I will never buy another thing from lowes again. I paid 2,151.26 for the pair with insurance and I have not been treated fair. At allll
Reply please I have another repair am coming out again for the sixth time.
No one cares.
We have some great Canadian friends that bought a condo in Mount Dora, FL a couple of years ago. They decided to have Lowes Mount Dora, FL., totally remodel the small condo kitchen in 2015. In order to get the Lowes store to do the project they had to pay for it in full, up front—–$25,000! They were told the job would be complete before they returned to Canada in May. Well, here it is the middle of June, 2015, and the kitchen is still unfinished. We check the progress (very little) each week. This week June 20, 2015, we decided to invite a master carpenter to join us. We stepped back and waited for his reaction. He was appalled by the poor quality of work. He said it is obvious that measurement errors were made. The kitchen is totally off center. He said he could not believe Lowes would allow such inferior work to represent their store. It is pathetic…..our friends could have hired a handyman to do a better…..and a lot cheaper….job. We are furious that Lowes Mount Dora has taken advantage of these terrific people. Our poor friends actually paid an extra fee to have a kitchen “specialist” oversee the project….that is a joke! The women either has not been to the worksite, or she is totally ignorant regarding kitchen installations. I also wanted to mention that our friend was the one who actually had to go to the city to pull the permits….what a screw up Lowes Mount Dora! Our friend also painted the walls in the kitchen herself in order to try and speed up the job. Lowes Home Improvement Store in Mount Dora, Florida is a shame to our community!
People Think by having a “BIGGER” Name such as Lowe’s or Home Depot do their kitchens, or bathrooms, that they have a better chance of success, why can’t you and thousands of others realize that you should of hired a local reputable contractor!! Lowe’s Nor Home Depot have no quality control with the installation, and their design department, is a joke. No one has the experience to do things the right way. Everyone fails to realize that things always works out and looks great on picture, but when you get to the house it is hardly the case.
I am a contractor who has been in business almost 15 years, and it is this that gets me so aggravated. People STOs and HomP!!! using Lowee Depot for Any Installation, and support your local business. If you owned a business yourself you would appreciate what I am asking.
I am an employee of Lowes on extended leave. I want to share with you why I am on leave. I was hired into store 1511 ,I was open about my degenerative joints disease and my 2 repllaced knees. With all kinds of praise about my management experience and being told I was wanted on the management team by store manager Luke I felt good about my job. I was placed in the tool department that at the time had no dept manager. Soon Julio Garza was names dept mgr. I was part time seasonal as yet. Soon Julio had to have emergency heart surgery. My zone mgr Eric was running himself ragged to keep up. So, on part time salary, I took it on myself to learn what I needed to do to keep as much of the duties of dept manager up to date. I did this through black Friday 2012 with only myself and the only full-time tools employee at the time and according to management we were very high in sales within our district, I believe #1or#2. Immediately following January 1st I was cut back to 20 or less hours. All the zone mgrs talked me into riding it out. During all this time Luke kept encouraging me to apply for every mgr position that came up only to be passed over by “more experienced” mgr applicants some of whom talked to me and told me either they had no mgr experience or very little. Almost everyone of these new managers were black, I have no problem with race what so ever but we all watched as Luke filled 80 or more percent of mgr openings with black employees he previously knew. I finally went full time and applied for the tool dept mgr on multiple occasions and was passed over once by a more experienced in management employee whose only mgr experience was a supervisor at General Motors plant not any Retail, he lasted about 3 mths. Because of my disabilities I worked in pain nearly everyday but that’s a fact of my life and I just fight through it and the zone mgrs understood and I did my job to the extent they all told me they didn’t need to walk my department because they knew if I said everything was done they knew it was. We got a knew zone mgr Xenon Douglas. I tried my best to keep things up to his expectations but he was a moody person and some days you could not do anything right while others you were a hero. In March 2014 I started having breathing problems and sweating with light headedness. I worked my 8 hours and went home. It was Friday and I was off the weekend and I felt fine all weekend. Monday I came in at 6am and it started again, I was told I looked so bad that the LP mgr stayed in sight of me almost my entire 8 hr shift. I went straight to my DR from work and long story short I was trying to have a heart attack, I didn’t but within 24 he’s I had emergency bypass surgery because the genetic blockage I had was the widow maker. I was out 6 mths and returned to work. Xenon asked me if I could be his opener and handle the freight. I told him yes but I would be slower for a while and would need help on heavy days, non was offered. After being off and inactive for so long the joint disease progressed in my back and neck, I went home in pain everyday, rarely did I allow it to keep me from working. On March 22nd Xenon had me scheduled for closing to 11pm. But scheduled to turn around and be back at 6am for a meeting. I asked if I could open that day due to how hard it would be with my health issues and he said he couldn’t because requests had to be a month in advance,never mind that we didn’t know a month in advance he was going to schedule me that way. So I came in and worked my shift, I had been hearing that management could not make meetings mandatory anymore and intended to ask Xenon about it. At around 8:30pm Xenon held the evening huddle and during it he said the meeting is not mandatory but it kinda is? That if you were scheduled for it you probably better be there. So I decided to hustle, get everything done and ask to leave at 10pm to get as much rest as possible. At 10 PD Cody in hardware took a break and I walked back to see if he needed help and he said all he had left was to sweep and he was done. I told him I was going to get Xenon to let me go my neck is hurting and I had taken all the Aleve I safely could. I approached Xenon and told him I was done could I go cause I was hurting and needed all the rest I could before coming back at 6 he said he saw something needed doing and I went and got it done. I returned to him and he was going to give me more to do, is hardware done and I told him Cody Webb had told me all he had left of his part was sweeping. He became belligerent about it being all one dept because of an email I sent about it. I told him I had asked to switch to open and he pretty much yelled at me that just because I ask he has no reason to grant the request. At this time I informed him he was discriminating against an American with disabilities and that was unlawful. He went off on me to the extent that I lost my temper, reminded him I bust my buttons for him everyday to which he answered sure you do poor misused Danney. At this point I said XXXXX you (I’m adding this in order to be truthful) I am not quoting but I am going home I’ll see you in the morning open the damn door and let me out, he walked further away and Charles dept mgr of inside lawn and garden let me out. I had chest pains on the way home. In the morning I was so tired and still hurting I called and told Eric Burch what happened and I wasn’t coming in to which he said its not mandatory. He should not have scheduled you for it. I made the decision that day to go to a specialist and see about fixing the problem since it appears more discrimination would be used just like the mgr positions I was passed over for. The only option for me is pain management and injections into the infected areas to slow down the degeneration along with long term pain injections. I have used up my short term disability and just got approved for long term from Cigna to December. I want you to know that discrimination and reverse discrimination exists in store 1511 and I am sharing a message I received from another employee you should know about it shows it is still going on. I won’t reveal this employees name to protect them because right now I have no trust in anyone in Lowes Management. By the way right after the incident with Xenon I call the employees help line and filed a complaint. I hear he has been fired for “HR” reasons but that’s all I can find out. What’s being hidden there. I struggle everyday paying my bills and keeping my insurance paid all because of the atmosphere in store 1511 I need help financially but I have no where to turn. Here is the message I received.
Your employees would work harder and do what u asked if u treated them better . Quit being inconsiderate and self centered . And all about u u u !!!! We can’t Be Number 1. If the Moral Is so down.We are so drained from being talked to like we are XXXXX that we can’t take care of what we are supposed too. If you make your employees overwhelmed and make them break down in tears …. there’s something wrong with that !!! Yes you have a open door policy but it’s a swinging door that will slap u in the ass as u walk out .. you seriously have concrete in your ears cause we can tell u the problem till we can’t speak anymore and nothing will be done because , we are talking about one of your favorites !! You are burning out your best and “seasoned” employees . This is really getting old !I have been with this company for 11 years and it’s only getting worse!!!I am underpaid for the work and the XXXXX I have to deal with . GOD grant me the strength and the knowledge and the path to find where I am supposed to be in life. Cause this.. is not it anymore!!!
Please excuse some of my spelling. Spell check sneaks things by me occasionally
By the way I have copies of this and emailed it to myself from this whole page so no one can say they didn’t see it. If this is not where you wanted it sent then YOU forward it where it goes please. Thank you.
Ordered $3000 lawnmower, waited 20 days for delivery and found out order had been canceled by Lowes without notifying me. Offered to order another, not good enough. Complained to customer care that only said store manager would contact me. This went on for 2 weeks then promised district manager would contact me, still waiting. Bought morwer from home depot where will purchase all items in future.
I am still aggravated over my recent experience at your Bethlehem, PA store as I was hoping to have all my lawn and patio preparations done by this weekend. Trying to have all my needs met in your lawn & garden department became a nightmare once I had no choice but to be assisted by the department manager. He shortly became annoyed with my questions and trying to explain the project I wanted to accomplish. The pavers were of poor quality (chipped and scuffed), And he obviously did not know all he pretended to know about the equipment. After being made to feel as if I was wasting his time I commented that perhaps I would be better served at Home Depot. Rather than wanting to help me he told me to go there. THAT was the best advice I got and will continue to take my business to Home Depot.
Your HR management in Colorado Springs, Colorado off North Nevada; have been making hard for its workers there especially one pregnant female that is a high risk pregnancy. It has gotten out of hand to the point this young lady is working in a hostile environment and I am ready to labor law office to get this resolved. I asked to for the Regional HR’s phone number to file a complaint and none of your employees did not know the number or even where to get either. the sad part is that your customer service with your ASMs are very XXXXXty and act like it is an issue to ask a question or even help to find a product. Fix the problem I will fix it for you and management team up there.
Tell me something,
If I only need a foot long an a foot long piece of plexy glass why would you make me buy a large piece much larger, 5x the size?
I would not want to buy a piece that is MUCH larger just for you to cut it down to my size and the excuse I get from Lowes Assistant Manger; “That is just the way does it and has done it as long as he can remember”!
That makes absolutely no sense and it is plain nonsense.
I would like the ability to email my receipt to myself or my accountant. Home Depot has this ability each time i check out. It’s a real time saver for me when looking up receipts
Dave Ray @ Lowes in Hamburg, PA is an *sshole and is rude. Home Depot for Life.
It must be something about the PA stores. The lawn and garden department in Bethlehem is a nightmare to deal with. Agree Home Depot is the place to go!
Over the past 3 years we have made many major improvements to our home, Including a total kitchen update. All cabinets, flooring and fixtures were purchased through Lowes at approximately $12,000. We purchased carpet as well. Since it was a pleasant experience, we returned to Lowes when we decided to update our master bath. We worked with the Lowes plumbing department in Arnold, Missouri. We purchased the bathroom vanity, an additional linen cabinet, vanity top, shower door, light, fixtures, paint and flooring at over $4,000. We ordered everything on April 11, 2015 with the understanding it would be 3 weeks until the cabinets were delivered. Everything, including all fixtures, flooring and lighting was set up for delivery.
Anticipating the delivery date, my husband removed our old vanity, shower door and flooring so we would be ready to install all new items. After 3 weeks passed with no word of the delivery, we returned to Lowes to inquire. No one could tell us anything about the delivery date. Since it appeared we would be waiting longer for delivery, we decided to pick up the new light and fixtures so we could begin the update. This was approximately $600 worth of items, including an additional purchase of bead board. We brought all items to the customer service desk with our delivery order papers to let the customer service attendant notate the store order that we picked items up and didn’t need to be delivered. Several days later someone called to advise us of the pending delivery which included all items we had already picked up. If my husband hadn’t told him we already had picked up items, we would have received the $600 worth of items again. Evidentially the customer service attendant hadn’t notated your store copy! It is certainly to Lowes advantage that we are honest people.
This was only the beginning of what has become one horrible experience we have been dealing with over the past 6 weeks.
Initially, when we looked at shower doors with the salesman, he recommend this door. Since it was a mid-priced ($600) bronze door we followed his recommendation and ordered it. When it was received, my husband attempted to install the door but it didn’t fit. Upon returning it, we found out this door only fit 1particular type of shower.
When the cabinets and vanity top were finally delivered on May 11th, the linen cabinet did not have the shelves and the vanity top was cut wrong. It was to have a 3 inch extended center and cascade edge. The one delivered was a straight cut with a bull nosed edge. They returned it to the store. We went to the store and talked with one of the managers of the department. We explained what had happened. He looked up the original store copy of the order which indicated the correct cut with a drawing showing the cut. We were assured this would be corrected with the vanity manufacturer immediately and we would be moved “to the front of the line”. We would receive priority consideration and NOT have to wait an additional 3 weeks for the top. We were to be contacted as soon as he could provide pictures of the counter to the manufacturer (when the truck returned to the store). We were told 2 days ago that this manufacturer does not normally cut counters this way. This is news to us as the salesman was the one to point out this particular cut! Once again, we were assured priority order and we would be contacted with a delivery date. Since a week has already passed and no word as to when we can expect delivery, my husband called the store today and was told it would be delivered approximately June 6th! So much for being given priority consideration! Since this is Not acceptable, we were told it would be checked into to see if it could be sooner and a call would be returned today. Ten hours later, still no call. This is ridiculous, but expected based on prior lack of responsiveness. So we wait!
This entire experience with Lowes has been a true disappointment and has certainly made us think twice about future purchases.
I understand this message will probably be considered a “rant” and filed with the other unimportant letters and will not assist us in completing this transaction any sooner or with less headaches for us, but I felt compelled to vent our total frustration with the lack of knowledge and customer service by your store.
Just an observation. Why is it such a miserable pain staking experience to get any assistance at Lowe’s and if you do, some of their associates are so completely rude?
My friend and I were trying to get some help at the Lowe’s store at Oldfield Crossing Rd. in Jacksonville, Fla.and to say this was a painful experience would be an under statement.
After thirty minutes of looking for a human we finally found someone. I wish we hadn’t this employee was so rude it has actually inspired me to write this letter. We tried asking this employee a few questions emphasis on tried about the bathroom vanities on sale.This employee told us there weren’t any vanities on sale without even looking up. My friend said, “yes he saw some in the next aisle with yellow sticker on them.” That’s when this employee rudely and very sarcastically stated, “well, if you saw yellow stickers on them, I guess they would be on sale.” First of all we my friend was not trying to debate where the vanities were located or if they happen to be on sale we just were hoping we could ask him a few questions. It was so painfully obvious this employee did not want to be bothered or asked anything. The sad part about this particular store is this was not the first time we have been treated rudely. After complaining to the manger I now know why this store has this problem with rude employees. The manager never apologized he acted like he could careless and he was trying to get us out of the store as quickly as he could. This manager did tell us he would, ” address the problem” and this was “out of character for this employee to act like this,” basically dismissing any concerns we had or asking if he could help us on any way. No sincerity or concern at all. Well, the short version of this story is this same Lowe’s just lost 3,000 dollars worth of business as we had already discussed getting laminate and having them install it. That will not be happening now. We were shown how important our business is to them and that is not at all. I just wonder how many people leave there feeling like we did and walk out of the store never to return because of their employee’s that just cannot be bothered to answer any question and be half way civil when they do. I will not spend one cent of my hard earned dollar to be treated rudely. I personally will handle this problem by never stepping foot in this Lowe’s again.
i bought a dish washer from lowes 3-12-15. it was delived but had a big dent in front so canceled that order & they reordered a new.one. got the second one &
the installer said i didn’t have the right tubbing for it. they had to get it but left the dish washer & the tubbing they had[ which i had bought] in my dining room, still waiting [as of 5-04-15 ] for them to get back to me. i had gotten a washer & dryer from them a few yrs. back no problems at all,
different
story with the dish washer next time it will b ;menards ‘ that i buy any thing from.
they just called & the installer said he didn’t want to do it. so i asked for a refund on the instillation. so i guess that is my last buying anything from LOWES. MY PLACE TO BUY FROM NOW ON IS ‘MENARDS’
CUTTING UP MY LOWES CREDIT CARD ALSO.
ALBERTA HILL.
My name is Jim Rowan, I was employed with Lowes in Buckhannon, W.V 26201 store 1805, i was under a doctors care, and was told I would was being let go, and I would
have to reply, for ajob,……,.I don’t understand why I was done this way, I injoy working for Lowes, I have reaplyed to serval opening at 1805, I was in delivery, and I have contacted the HR.manager,…….and she just keeps telling me that I need to apply, I feel I was done wrong. All I wanted was to come back to work but when I call the store are human resource managemener told me that I would need to reapply to come back to work……..so where is that far and this isn’t the first time this has happened at this store. All I want is my job back,
In July of 2013 we purchased a GE laundry center ( stacked washer and dryer). We also purchase the Lowe’s warranty to cover the appliance. In March 2015 ( 20 months) the washer broke. We contacted Lowe’s who contacted one of there contractors to come and look at the machine. The appliance repairman came on on April 3rd. He indicated that it was a major repair involving a bearing in the transmission and that the repair could not be done in my home it would have to be taken to the repair center. He indicated he would notify Lowe’s warranty people and we would have to wait for them to decide if it would be worth fixing or if they would just refund the purchase price. On 4/7 the warranty people advised that they felt they wanted to repair the machine. Keep in mind we paid 1196.00 for the combination and they had decided to pay 753.00 to repair the washing machine. Not to mention the laundry cost I will be submitting for reimbursement. They say they will be forwarding an email to the repair center to go ahead with the repair. I contacted them that evening and was told we had to give them the opportunity to try and repair it. When I asked to speak to the supervisor I was told this was the decision and that they couldn’t come to the phone. According to the repair center they did not receive the email for a week however Lowe’s denies this. We did not receive any phone call on the status of this decision from either of them. On 4/14 we contacted the repair center who has advised us that there is a part on back order indefinitely. We contact the warranty company who then advise us that they still feel the cost is worth fixing this machine. I protest the logic of this decision and asked how long do you expect us to wait for a washing machine??? They then tell us that they will put out a national search for this part and at the same time put in a request for approval to buy out the washer. This can take up to 5 days but we could hear as early as 3 days. I contacted the warranty dept on Fri 4/17 to determine the status once again I had to explain the entire story. I was told that they need to speak to GE not sure why. I was told I called too soon that Tues didn’t count and then was put through to a supervisor by the name of kristen. Kristen could not have been ruder if she tried. She informed me that she made the decision to deny the buy out and we would have to wait until they found the part. She indicated that she would begin the search for the part as soon as we hung up. Hum I thought you started this search 3 days ago????? I than ask to speak to her manager and was rudely told that the managers do not take phone calls that she was the highest level I could speak to . She was the final decision. She would let us know if they found the part. I then called Lowe’s corporate to file a complaint the gentlemen taking the information was very kind and assured me I would receive a phone call within 24 hours from a manager. I waited til Tues. 4/21 no call. I called corporate again once again explaining the entire situation to yet another customer care person who said let me get you a supervisor explain it all over again to Pam who said she would expedite the search to the next level to determine if this part was still on a national back order while submitting it again for a buyout. I would receive a phone call by 5PM est if not call them back. Well you guessed it no call. I call them again and again no one knew what was going on and repeated the entire story and once again was told let me conference in a supervisor and then the phone goes DEAD…UGh. Called back got another CSR who couldn’t look up anything because their site was down. So I called again 4/22 spoke to another CSR who first thought they found the part and then wasn’t sure and then couldn’t really tell so let me get you a supervisor Her name is Robin who indicates that they thought they had the part but on further reflection decided to call the appliance repair center (remember them) who advised her that it is still on indefinite back order. Now we are back to submitting it for buy out approval. This could take up to another 5 days but probably not. It has to go to upper management and NO I cannot speak to upper management because they don’t take calls. In the meantime they have expended more money in salaries just to blow smoke in our faces than it would cost to just refund my money. I have never been so disgusted, disappointed, angry in my life. We have been loyal customers of Lowe’s and have spend a significant amount of money in their store. We have bought everything from flowers to lawn trackers. Washers, dryers, stoves, dishwashers etc I really feel we deserve better than this. I will not be going to Lowe’s for a light bulb and I planned on making sure everyone that can hear me how I feel.
I bought a frigidaire refrigerator at Lowes during the Labor Day weekend sale. I also purchased an ice maker with the extended three year warranty protection service plan. Since it’s arrival to my house, this ice maker has not worked. It freezes up and a nice block cascades down the back of my refrigerator . I then have to defrost it and use many towels to catch all of the water. I have had the repairman twice to my house. Two weeks after the second time, the ice maker froze up. I shut it off and have not used it since November. What a pain !!!! Why can’t I just have a new one…. I talked to Billy, supposedly a supervisor who was of NO help whatsoever !!!! This is the worst appliance I have ever bought !!!! Dealing with Billy was a failure. Lowes needs to get new personnel ….now I have to call the repair dept two more times just to get my new ice maker .
I was so excited to go to Lowes in Scarborough, ME today to pick up my refrigerator, only to leave very disappointed and frustrated. I had purchased the fridge Monday and had taken photos of it before I left. Today we loaded it, only to notice it had been gouged all over the lower freezer door. The fridge was a repair markdown that originally had no visible scratches when we purchased it and left it on hold for pick up. When we talked to the manager Darren, who checked it out and tried to tell us it was a dent/scratch discount. After showing him the photos we had taken, he said he could take money off. We asked about how much it would be today replace the door. He told us a new door would run us about $100 dollars. We decided to check thankfully and his estimate was way off. We called the manufacturer and it was $253 for the door+shipping+ labor to put it on… so now we’re looking an expensive fix. One that shouldn’t have been needed in the first place. We tried to see if they could meet us in the middle and he said he’d have to check because he didn’t want to lose his job. He came out several minutes later wrote down his cost break down on the back of our receipt and said he couldn’t do anything. Looking back the entire things is frustrating. When we talked the original sale person we were told it had the original warranty. When we went to pay they said no and talked us into the extended warranty costing another $100. Then I come to find it out it hasn’t been left in a safe place and is now damaged. Now because it was a repair, there wasn’t a comparable one at the price we paid. So we leave empty handed. I didn’t think my request was unrealistic and I even said I would take the discount in store credit. Ultimately the great service on the fridge would have lead to purchasing the rest of the appliances to match from Lowes and other items as we construct a new house… we will now do our business elsewhere. I’ve never been left so disappointed in a situation.
I have a complaint about false advertisement for your Black Friday Spring sale. You advertise the Troy Build Self Propelled Lawn Mower as being $329. This is the regular price, not a sale item yet you have it listed as part of your sale. This is misleading and false advertisement. I would like to have a response on this matter please.
Thanks
This is a complaint. On 04/01/15 we went online to order a refrigerator, washer and gas dryer. The online order system stated that the Ocala store on 7575 SW 90th St had the refrig and washer but not the dryer. The dryer was available through the store at 3535 SW 36th St. I placed an order for the 3 appliances and two accessory items. The order was paid for by an American Express card and this caused an authorization hold apparently because the delivery address was not our home address on file. So I contacted your customer service operator who straightened the problem out and we were told the order was processed. Later we received a phone call from a lady at the 7575 SW 90th store who stated that she had seen the order and noticed that it was in two parts with some items coming from her store and others from the 3535 SW 36th store. She stated that she was combining the orders and that everything would be delivered from her store at 7575 SW 90th St on 4/14 as requested. We mentioned to her that per the online order the dryer was not available from her store but she stated that it would be available and she would take care of the order – “don’t worry everything will be delivered on the 14th”. The 14th comes but we didn’t receive any call the night before or even by 10am the next morning giving us a delivery window. We called the store and are told the dryer is on back order and they will have to call D.C. to get an expected date. I call Lowe’s 800 customer service number to complain and am told the order shows in the system as everything will be delivered on the 14th. We call the Lowe’s store back and are told that there NOTHING will be delivered on the 14th – they have none of the appliances we ordered and MAYBE they can deliver something on the 21st. To say that we were aghast would be an understatement. I call 800 customer service again explain the cirXXXXstances and am met with “we cannot help you”. To add insult to injury I am given a lecture by the rep who takes offense to my use of the word XXXXXED UP to describe Lowe’s handling of our order. Let me add that I am a retired Senior Disputes Representative who handled both VISA and MasterCard disputes for PSCU (card processor) and I am well used to abuse from clients – my “so-called” lack of manners was mild indeed and I felt it was especially insulting to have the Lowe’s rep focus more time on that than on the mess that Lowe’s made of the order – which by the way was #75067 (I think there was actually a second number to cover the balance of the order but I do not know what that # is because Lowe’s never emailed us a detailed invoice.) So we cancelled the $4600 order and have purchased from one of your competitors who has guaranteed us delivery on Sat. the 18th and I may add at a lower price. Lowe’s has seriously inconvenienced us – we will be without appliances for several days and it will be Monday before the refrigerator is operational. As a consequence we will be extremely vocal in our criticism of the Lowe’s organization and Lowe’s will NEVER get even $1 of our business. You need to take a serious look at your online ordering system and at the connection of that system to your local stores.
I just bought a carpet from Lowes and in the store the small carpet sample was med grey. So we ordered it. And as it was being installed I said to the man that is not grey, it was a weird bluish green and he said yeah that’s what it looked like to him. He check the name of it and the name was correct put in my house the color was completely different than in the store. So I contacted Lowes that day and told them. The lady came out the next day and agree the color was complete different in different light. No I see I should have took the sample home but I’ve never had a problem before. So her boss calls me and says there is nothing Lowes can do which I can in part understand. But my complain is the guarantee says, ” If there is any problem at all, or if you are not satisfied for any reason, Lowes will make I right, guaranteed.” Well that is a completely false statement.
I want to say Lowes district manager just called me and is giving me my money back on my carpet and I am so happy Lowes is standing by there guarantee. If your having problems call the 1-800 lowes # they are so nice and keep call till u get action.
I am happy to be a Lowes customer!
Today my wife, granddaughter and I visited the Lowes at 10156 E 71st street in Tulsa and everything was fine until we proceeded to the check out line. We had a sales lady by the name of Melinda who made it blatently obvious she did not prefer to be at this workplace. As soon as we began to check out this woman seemed very aggitated. She had difficulty ringing up our few items (17 to be exact) and immediately started to roll her eyes as we tryed to help her and reassure her it was okay, such as we were in no hurry. Melinda, her name tag stated, as previously mentioned, then proceeded to sigh and shrug her shoulders, and still, rolled her eyes. We had 13 flowers, thus being the items she had difficulty ringing up, so I suggested we pull the cart around, for her advantage, and she got upset that she had to bend down to scan our items, stating in a very rude manner, “These don’t have any special prices or anything on them do they?” when I simply responded, “no”, she replied with a scowl and, “Good.”. I am a disabled veteren, and have been a very loyal customer of Lowes since 11/96, building multiple houses, apartment complexes, remodels, and other numerous jobs I have had over the past 19 years. I have been satisfied with the services Lowes has provided me, except for today. I was very disgruntled with the lack of service, and ill-mannered woman we were bombarded with.
March 14 2015 I purchase a whole kitchen of unfinished oak cabient .The sales that help me all he could talk about all his award he won .we wait 45 minute to him help us after put my order in he said he would put down that he deliver on 18 to cover his butt.when we got up leave he said her my card call need anything I won,t answer but I call back .He also took my name phone and man with me help me on my house gave him all number of each cabient.Monday 16 he call man working on my house said he order 10 instead of 2cabient which was $400.00mistake did not call me I sign bill. Did not get cabient until March 25still did not get all them they came again on 27 still did not get all them. Evertime call put me off more day .The first day we order they had all in store .I open charge card with Lowes to paid for them got my bill before got my cabient. Talk with store manger he act like this man didn,t make mistake he couldn,t even find anything that I even bought anything had find it from my credit card I open. This was very bad service I paid 85.00to get deliver I should get my money back . This in Hendersonville Tenn sale man Joe Weber. I will not ever buy anything else in this store thin person DOES NOT NEED ANY WARD .I am not paying my bill until this is took care of..
Hello
I have a complaint about a refrigerator that I had delivered .
Originally the refrigerator arrived on time and the delivery people picked up my old refrigerator and dropped off a new one .after bringing the new one in they plugged it in and it had no power ,we checked circuits and different plugs and it did not work .
my original frig had a ice maker they un hooked it and took it out so when this did not work they brought my old frige back in and told me the manager would call me ASAP and arrange a new delivery .
Finally after waiting all day I called and tracked them down and they told me they would deliver another on Saturday ,this was a Tuesday .
so on Saturday I made sure I was going to be home and waited they said it would be between 8-12 and finally at 2 pm I called and the person I reached said oh that was his fault they forgot . he then told me they would deliver another on the following Tuesday .
well on Monday I just happened to be home and they called and told me they were almost to my house .so I stayed home and they finally showed up again and delivered it .if they would of stuck to the original plan I would of not had to cancel my plans .
I decided I was not happy with this and complained on a facebook blog that Lowes had .someone called and chewed me out telling me I got my refrigerator what was my problem .so I went to lowes site and complained .I got a E mail telling me I would hear from them in 24 hours finally here days later a manager called me and again all he did was tell me . I received my refrigerator why was I complaining .
I am handicapped and am a below the Knee amputee . this refrigerator was being paid by Black hills energy . if lowes does not want to deal with this they should pass it on to another company that deserves the business. not be rude to the people that receive the appliances.
I called the customer service center and they told me I could not talk to a district manager that I had to deal with the store .
the store manager called me and he was a little nicer but still told me he could do nothing for me .
I feel this is totally unacceptable and feel like Lowes needs to compensate me with something more than come in and I will get you a good deal the Manager make me believe it was all about him making a profit .and no customer service .
yes I do feel this is discrimination and unacceptable
this purchase was at the North side Pueblo Colorado store
John Tenorio 719-696-****
I feel the BBB and PFLAG and the Disabilities center needs to be my next step . they have told me to make one more complaint before we go farther
I purchased a LG side by side 11-21-14 and the freezer light inside never work or the ice maker call the service number authorize appliance came out order parts return 2wks. Later for the repair and it still didn’t work. Call them back tech. Came out look at tried a second time and didn’t work so the tech decided nothing else they can do but for me to call Lowes I did set appointment up there tech came out didn’t get anything to work he order parts also came back out a second time freezer light did work this time after installing parts but still no ice maker. Remind you I have taken off work 5x already without pay. Tech orders another ice maker for frig. Installed it yesterday ask to give it 12hrs. To make ice it is now 16 hrs. Still no ice at all so I have ask for a refund several times everyone wants to still send a technican by again. But it’s not gone happen that way at all I want a refund to go somewhere else to purchase a refrigerator this is very bad service, no customer service at all. Something needs to be done or I will seek other advice reminding Lowes it is 90 days past and refrigerator still not functioning completely.
I am confused….I have a county veterans I.D. showing that I served this country during the Vietnam War. I have used this card many times at Lowes in my area . I also have a small bungalow in a shore town in point pleasant nj and have used this card on purchases in toms river store.I am not a disabled vet and did received the discount upon check out. Recently I was advised that by the cashier we no longer accept my vets I’d. Of course this was only at the toms river store…I do receive the discount at other Lowes with no problem….My question is…Are the Lowes stores independently owned?? Why would it be accepted at some Lowes and not others??Something is not right….Be careful vets..Someone is playing games with veterans…Sad that Lowes could stoop so low in this level..
Tom jt***@aol.com I would like to hear your experience.. Maybe boycott by all veterans would speak louder…
I’m sorry about your experience, Tom and I want to personally thank you for your service. As a long time Lowe’s customer service employee, I can tell you corporate policy is a 10% discount for active duty personnel and those who have retired from the military. Only proper military ID with picture is accepted. During Memorial Day weekend, 4th of July weekend and Veteran’s Day weekend, the discount is given to all veterans and all ID is accepted. A few stores follow their own rules, which makes it confusing, at best. I hope this clears it up for you. Again, thank you.
I submitted my application to work part-time for a store location. My husband also applied for a position at the same location. He received an interview and asked if my application was being considered. The response was that family members cannot work within the Lowes Corporation. I would like to know if that is a Company Policy or if it is a store to store consideration. Please advise.
I’m a new employee and just finished my orientation. More training ahead, but what I learned is that they LOVE family members or friends to come on board. You may not get matching shifts, but the management here conveys a strong appreciation for family values.
Bought Whirlpool a Refrigerator on 6 Feb 2015. By 20 Feb a refrigerator had been delivered 3 times. First returned due to large scratch on door. Second returned due to ice/water dispenser area not painted. On 3 Mar 2015, my ice maker broke. Although I spoke with my local store and made arrangements for a 4th delivery, I decided that a quick “I’m sorry so now when can we deliver the next one?” was no longer going to cut it. I contacted customer care and they told me they’d forward my complaint to the store manager but give her one business day to respond, that was a Fri afternoon so on Tuesday afternoon and I still hadn’t heard anything I contacted customer care again. I requested to move my complaint up the chain. Customer care told me to give this person at least a business day. That business day has come and gone. I have no intention on dropping this. Getting someone to care shouldn’t be this difficult. I mean, they did care to get my money.
I canceled the 4th delivery with customer care. I told them I didn’t know the time since they hadn’t given me one. I said they won’t unless I call delivery. At 825 am on the day of delivery I received a message they were on their way. At 0840, they left a message telling me they were at my house. I wasn’t though.
This is just one problem. I tried to buy the refrigerator online but since my new Lowe’s credit card didn’t cover they entire price and I’d have to divide it between two cards after 1 1/2 hrs on the phone I finally was told I would have to go to the store.
To whom it may concern!
I am a co-owner of the Watertown Gazettee in Watertown Tn and we would very much like to talk to your marketing director about the hopes of your company advertising with our paper. Please feel free to contact the editor Jimmy Foster at e****@watertowngazettee.com or by phone at (615) 237-****.
Thank you for your time.
Alicia Lanfair
On 10/11/14 I contracted with Lowe’s in Jackson, Tennessee on Vann drive for a patio door installed. A month later it arrived and was installed incorrectly and another piece had to be ordered which required another long wait. I contacted BBB about the poor service and Lowe’s ordered another door, which was not needed. Other problems surfaced and after the right installer worked on it, the job was completed this month. Four months after they took my money! Management at the store said they would adjust the cost for my troubles. I had to make at least a dozen trips to the house (rental house) and my renter became disgruntled about the cold floor around the door (50 Degrees at the door and 60 degrees two feet from it with a draft at the bottom of the door. The compensation amounted to about half the cost of installation. Needless to say I am sorely disappointed with the installation of the door and the run-around from Lowe’s. In the past I have bought a house full of Pella windows, two refrigerators, one freezer, several truck loads of nursery items, tile for a bathroom shower, two new roofs for my house, two garage door openings two, hot water heaters, and many other miscellaneous items. I consider it an insult to be offered a 20% discount for my troubles. I do not feel like I am appreciated by Lowe’s anymore. Thank you for making it possible for me to air my griefs.
Do your research when buying appliances….Lowes is 233% higher than Home Depot on installation for refrigerator, dishwasher, gas stove, over range microwave.
Installation prices:
Refrigerator
Lowes – no charge
Home Depot – no charge
Gas Range
Lowes – $145.00
Home Depot – $19.99
Microwave
Lowes – $125.00
Home Depot – $79.00
Dishwasher
Lowes – $144.00
Home Depot – $79.00
Total
Lowes $414.00
Home Depot – $177.99
Choose wisely…..
Just a heads-up…Lowe’s has a price match policy that will enable you to do ALL your shopping in one place. In addition, if using the Lowe’s credit card, you get an additional 5% off every time you shop.
Here’s the corporate website where you get more details–
I would like to address this issue on the Lowes Store in St. Clairsville Ohio for there remolding dept. I had drove 50 miles to this Lowes to have information on total renovation on our bathroom as well as having a whole new room added to our front porch. We had made not one but three trips to there store with picking out all of our fixtures and bathroom needs for this complete renovation and meetings for information of the project. We spoke with the dept manger Lawrence Mack personally and he and another laborer came to Cambridge to get further details/measurments of the project for a quote. Mr. Mack new we were going on vacation for two weeks and he would call or we would call when we returned from trip. We were home a week and half with no call so Terry along with myself had made six phone calls with no one returning any calls until I made the last call to the dept personal and informed him if Mr. Lawrence would not return our call in the next day I would go further up the ladder for some answers. FINALLY after that call I received a voice mail from Mr. Lawrence that he was returning the call and if we needed to speak to him call back. After a two month notice on what we wanted done 300 miles back and forth to the store, six phone calls and having a job of probably over $20,000.00 in sales for Lowes and not getting any type of call back to personally talk to us. I will NEVER NEVER shop or recommend this business to anyone. Owning my own restaurant for over 25 years I have never treated customers with such professionalism. In our business you always make it right. This was not a 100.00 job and those are important as well dont get me wrong. We had all of our bathroom items picked out from basin/lights to the all the fixtures. All I can say if a job this big is being treated like this your company is losing ALOT!! of money on the bottom line doing business with mangers as these. Very very unprofessional in every way.
I am extremely impressed with the delivery service from the Lowe’s in Madison, Georgia. Jason and Cedric called in advance to let me know an approximate time of delivery and called again to verify they were on the way. They both were extremely friendly and did a fantastic job installing the dryer and answering our questions. It was an awesome experience. I ordered the dryer on line Saturday evening and it was delivered before 3:30 on Sunday. Great job!
I have had HORRIBLE treatment at the Denver rt 73 store with their management. They misplaced our dishwasher during the delivery process and had to argue for 3 weeks with managers (total amount for all items delivered was over $5800) to get my dishwasher. I had a refrigerator delivered Sunday and it had been literally crushed when the guys took it off the truck, and lowes wants me to wait another week and a day because the store I purchased at does not have any in stock. HELLO, HUNTERSVILLE AND GASTONIA AND MORRESVILLE STORE HAVE ONE!!!! I want to speak with someone ASAP regarding this situation but nobody will return my calls. I will never shop with Loews again. PERIOD!!!
I am extremely impressed with the service I received from Amanda Young at the Portage, Michigan Lowe’s. Amanda designed a kitchen for my 1950’s era ranch house. I am so impressed at how much she listened and how hard she worked the design to fit my style and my budget. I am also impressed with the delivery service from Lowes. They have been very punctual and concerned about my needs.
I would like to find out how I can add or be apart of Lowes DYI or Childrens bed design. I’ve made mutiple childrens beds using material from lowes. No one else has shown my designs and I have millions of them that can be built on the floors at lowes. My designs are on my facebook under dennis mize. Please look them over and see if I can become a lowes DYI designer.
Being a CEO is like being a teacher!!!!! Anyone can be a teacher and teach a curriculum but that doesn’t make you a great teacher, the ability to motivate is what makes the difference between someone who teaches and a great teacher, just as being the head of a company as a CEO doesn’t make you a great CEO without having some sort of a customer service department as a basis for doing business, that is the start of a great business and of being a great CEO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Which none exist here in this case, leader, teacher, company, great, CEO, customer service, motivate, nothing !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Buddy, I completely agree with everything you said, and it seems that most companies today are run by idiots and the most greedy jerks alive! It seems that Lowes only want to get your money and don’t care about the quality of workmanship that’s done! So I hope how soon people start finding a better alternative to this company and their dirty dealings!
Dose anyone ever read any of these post at Lowes? I don’t think they do because nothing ever changes!!!!!!!! I guess they all get their big bucks regardless of what goes on in the real world!!!!!!!!!!!!!!!!! Hohummmmmmmmmm Hohummmmmmmmmmmm
I am really surprised that any of you have any kind of problem with Lowes, price , billing, installation, what ever I cant get anybody to answer the damn phone, stores, main office, anywhere!!!! I guess they can make more money with less employees, customers service, or operators to talk to customers about products, services, inventory, price or anything else as for as that matters !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This world is going to hell right in front of us!!!!!!!!!!!!
I purchased a water heater from lowe’s on 6/19/2009 i also purchased the lowe’s extended warranty i called the manufacturer wich was whirlpool to complain about brown water and had to order and pay for a part after that i called lowe’s customer advantage team on 12/29/ 2014 they sent a tech guy to my home on 12/31/2014 the tech worked on the tank for about 45 minutes and the told me the tank was no good and he would contact lowes and someone would contact me in 2 hours and that never happened after several attempts of me calling to get an up date on a new tank i was finally told i would receive a gift card for the amount of the water heater wich i didn’t receive until 1/15/2015 so for two weeks I’ve had to take children out of their home in the dead of winter to bathe them all of whom ended up sick.. i don’t understand why i was not able to just go pick up a water heater instead of having to wait for 2+ weeks for my replacement? Your warranty system fail to meet any kind of customer standards or satisfaction…. sincerely a very dissatisfied customer
Lowe’s Sacramento Ca. Was going to purchase carpet for two large identical room. 390 sq feet. We wanted a pattern and had compensated for this taking our measurements to 408 sq. ft. There are no cut ins the rooms are one large oblong. We were in the carpet department for thirty minutes before an associate even acknowledge us. We wanted Lowes to install for us. We had chosen the carpet that we wanted finally an associate came over to us. We told him what we wanted and before the conversation could continue he stated that there would be a $45.00 measurement fee if they were going to install. I have been a contractor for many years and know how to read a tape measure, it fell on deaf ears. The associate was not an asset to Lowes he lost the sale. He was more concerned of getting the forty five dollars than keeping a customer happy never once said we could make this work. The associate treated us like second class citizens and allowed us to walk away. Rude Rude, So now we will buy from Home Depot.
My name is Jose f Diaz, i have a construction business I spent few thousand’s off dollars every year buying stuff from Lowe’s , I buy alot off materials from here , but this past Saturday 10 off January about 12:30 I when to the store on 1701 s Havana st aurora co 80012 I got rejected really bad, i when to return some left over materials n other’s that was broken in the box, i always return my materials with my passport n my receipt but this time the person was there treated me race’s n they rejected the service to me n i left with my stuff, i ask for the manager n she didn’t help me either i think this is not right , i spent alot money there n they don’t help me doing my return , why you guy’s do this to your customers,i hope u guys can stop doing this to people to spend money with u…
This is for the person at Corporate Headquarters who changes the rules on Veterans 10% discount. I was refused my Veterans discount at the Kannapolis, N.C. store on Jan. 11, 2015. I have a North Carolina license that has veteran stamped on it. I had to show my discharge paper to the Motor Vehicle Administration before I could get that on my license. Lowes said that is not enough, now the store said I have to show my discharge paper that I keep in my safe each time I visit the store. HOW UTTERLY STUPID IS THAT. Do you think that the North Carolina MVA is in cahoots with veterans and this is not really proper ID to show that I am a military veteran who served his country with honor. This makes no sense on any level. Just keep this stupid rule in place and watch even more veterans go to Home Depot where we are treated with respect and they accept the NC drivers license that reflects a person is a veteran.
Dear Mr. Hull:
I am writing this because I’m still shaking my head at the lack of common sense in your billing dept. I had a $25 late fee removed from my account last month and paid my $14.77 balance in full. I received my bill this month and my purchases were $21.99. Again, there was now a $26 late fee attached to this bill because I didn’t pay the late fee that was reversed last month so my balance says it’s $47.99 with a minimum pmt due of $38.00. I paid the $21.99 for my purchases. I was told this would continue every month until I paid the $26 and when I end up with a credit balance then Lowe’s would cut me a check. WHAT? I have now closed my account after being a customer for more than 20 years because this just makes no sense to me at all and I will now take all of my business to Home Depot. Amazing that a supervisor in your billing dept just kept blaming the computer because of the minimum balance required reflects a late fee that was reversed and there was nothing she could possibly do to stop this from happening. Please contact me if you would like to discuss this internal issue in your billing department. I look forward to you response. Dawn Parker
I ordered a kitchen from Lowe’s in Wapakoneta, OH on 6/10/14 and as of today, 1/5/15, this project is not done YET! I have electrical outlets hanging out of the walls (which is a complete fire hazard), large open holes in my drywall, half a countertop, a garage half full of cabinets, countertops, tiles, etc that were measured and ordered wrong, and construction debris that was never picked up. The contractors in this area are so over-booked but Lowe’s continues to hire these guys even though they know the customer is going to be screwed. The contractor came yesterday to install the new countertop, but again, it did not fit. I have contacted corporate before but only ended up getting a call from a manager at my local store. I am at the end of my rope, and after having my house torn up for 7 months, I have contacted the Clark Howard show and asked for his help. Maybe with some negative national exposure I can finally get this nightmare finished. I am also reporting them to the Better Business Bureau.
LOWE’s sucks PERIOD.. Kitchen department in Lewisburg, WV . Very professional when they think your are buying a kitchen soon. But when you tell them you are in a planning stage they will reply ” OH, I’ll give you a square foot price ” If I wanted a sq ft price I will hold my chin and guess.
I’m a true Lowe’s customer,who spends a lot of money in the Rincon,Georgia store.I recently purchase 2536 sq. ft.of laminate flooring,which I love.The flooring was to be delivered to my home which made it there.The Laminate was to sit in my home for 24-72 hrs. before it can be install.Later the installer arrive and check the floor and wood out in my home.Everything was good.Later the installer inform me that I was short a pallet of my order,which Lowe’s corrected.On 12Dec2014 the laminate was to arrive at the store,which it did.I call the store and I spoke with Angela,Niki,and several Manangers to see when I can have the Laminate delivered to my home.I was told that it would’nt be Friday,but they would bring it on Sat.No Laminate,so I call the store to see what happen.Got the run a round,ok cool.Talk to Niki Sunday, and was told that it will be Monday,guss what no laminate.Now I’m piss,call the corporate store and talk with Michelle and she told me that the Laminate will be there round 7:00 pm,and that the driver will call me 30 mins before they arrive at my home.NO driver never showed up,knock off at 5:00.I then went to the store and talk with one of the Manangers who told me that my Laminate is still in the back.This is BS,I will be on the phone with the corporate office.Lowe’s had let me down.
I worked for Lowe’s over 12 years no right ups one customer sent in a letter that I never saw and they fired me just before Xmas and I have 8kids so I think Lowe’s sucks the big one they don’t stand behind their employees at all Lowe’s is the worst to work for they suck and XXXXX you Scott preze store head dick
Store 1013 mission valley where all the manegers suck each other’s c**k isn’t that right Scott pereze
Order Summary
Order Date: 12/10/2014
Order #:
310350176
30-in 2-cu ft Over-the-Range Microwave with Sensor Cooking Controls (Stainless Steel)
Item #: 174255 Model #: MMV5208WS
I bought This micro wave from your web site and my daughter went to pick it up and they said they did not have anymore and that they only had this bent up piece of garbage and told me i have to take it and leave it. This is unexceptable to me I can not believe any company would do this I wont be shopping at Lowes ever again I spent close to 35000 2 years ago and 10000 the year before.
No were in the add does it say the item in refurbished or broken or open item or anything but new.
Went online to sign up my grandson for the build and grow kids clinic in Billings, MT only to find out that it is full again!! If you don’t get them signed up the first day or two your child doesn’t get in, we are limited to a small amount of like 50 openings, Home Depot has an average of 200 kids in there workshop and no kids are turned away, if they run out of the project for that week they have a backup. I was told to bring in my 4 year old grandson and if someone didn’t show up he would be able to do the Christmas Train, what a disappointment to a little kid if I would take him down there and he doesn’t get to do it not to say its a 20 mile drive. Get real Lowe’s, people will drive miles to your store spend their money there the more kids you bring in the more parents come in and spend money. I know we we are Lowe’s shoppers but I really think we will now be doing ALL our shopping at Home Depot where my grandson is always welcome not just the first few.
LOWE’S. is a great place to work. It’s the people within the location that make it difficult . Most employees want_to work but this corporate schedule makes it hard we have a life other than Lowe’s .Take in consideration that we need schedule to fix our lives. Some employees wants only morning ,mid ,nights ,or weekends. No employees should have to closes 5 or 7 day in one week.That msg. tells your. employees that thier lives means nothing .For your employees to take care of the customers the employers need to take care the employees to sales Epp’s,leads,and Credit application .
Lowes at Buford ga #622 is so rude and unprofecional staff specially three manager of night shift I was needed of help which never came stead off I’m feel so indiscriminate for the manager…. horrible service I’ll will never buy at theirs stores ever I’ll prefer going to home depot……
My husband and I purchased several gallons of paint in Sept. to paint the exterior of our house. We went back to the store to purchase more, but apparently the person picked up the wrong tint base. One side of my house has 3 different shades of pale yellow.
It was time consuming trying to fix the problem and it still needs to be worked on, however, the weather is bad. Apparently the Lowes paint employees are not all well versed in picking up the proper tint base. I have photographs to prove the problem. What can I do, short of going to see an attorney?
I was going to write a registered letter to the CEO, CFO, and COO, but I will try this first since I have found it. My Mother died three years ago and my father approximately16 ears ago. None of my parents joint accounts were changed after my father died so as a result everything remained in both of their names. Lowes has been notified by phone, letter, as well as me sending my fathers death certificate and my mothers death certificate. The last time the collection agency called I asked the lady if she would like to continually get collection notices in her deceased fathers name.
It amazes me that Lowes can continually send me these notices but cannot send me copies of the invoices that I requested. As one of the executors of my mothers will these are needed to finally settle the estate but even though I have been told several times they will take care of it the only thing they seem to be able to do is send threats for late bills.
I, OR MY FAMILY WILL NEVER SHOP AT ANY LOWE’S AGAIN. Lowe’s will NOT honor my Military Honorable discharge card simply because it does not have a picture on it like the “Medical Military” card does. I HAVE MY OWN MEDICAL INSURANCE DO NOT USE MILITARY MEDICAL! WHAT DIFFERENCE DOES IT MAKE, MY CREDIT CARD IS PRESENTED AT TIME OF PURCHASE, WITH MY MILITARY CARD TO IDENTIFY WHO I AM! IF MORE ID IS REQUIRED, I HAVE A VALID DRIVER’S LICENSE!
LOWE’S IS VERY INSENSITIVE AND DISRESPECTFUL AS FAR AS I AM CONCERNED. I KNOW OF MANY OTHERS WHO HAVE WALKED AWAY FROM LOWE’S FOR THIS SAME REASON.
WE WILL BE SHOPPING AT HOME DEPOT AS LONG AS THIS ‘RULE’ OF HAVING A PICTURE MILITARY ID IS REQUIRED AT YOUR LOWE’S STORES! AT HOME DEPOT, SOON AS MY MILITARY CARD IS PRESENTED, I GET A BIG THANK YOU FOR SERVING! AT LOWE’S, I GET DISRESPECT! MY LAST PURCHASE AT LOWE’S WAS ON NOVEMBER 10, 2014, THE DAY BEFORE VETERANS DAY! WHAT A SLAP IN THE FACE WHEN MY CARD WAS TURNED DOWN! SHAME ON YOU!
I had the same problem with the Lowe’s store in Washington N.C. I have VETERAN on my driver license. They would not honor my license.
I have no problems at the Lowe’s store in Greenville N.C. All Lowe’s. stores should go by the same rules. I was told it was manger rule not to honor driver license with Veteran.
Throughout the years I have purchased many items at one of our Lowes stores in Fayettevile, NC. I have to admit I have been pleased with my purchases. I had doors and windows installed back in January 2010 which I paid cash for which I paid cash. Since having the windows installed my major complain has been the draft coming from sides of windows. The installers were no longer working for Lowes at the time I made my first complain. To this day I have been saying the windows were wrongly installed. On January 8th, 2011 I went to the store to complain again. In winter I can really feel the draft and the house heating system is constantly coming on. I had one of the installation personnel write and sign a note regarding my complain since the one year labor was about to expire. On January 25 this year I complain again and they sent DNS construction to check on the windows. I waited to be called and had to call DNS on February 12 and February 14 of this year to get an update. The gentleman who came to check the windows said he turned in the information to Lowes corporate office. These past few days have been very cold and windy and the same draft on these windows is very noticeable. This morning I called the store to talk to the manager as to what should be my next step. They informed me he was not there. They transferred me to one of the assistant managers and while explaining my situation, the call got disconnected. I immediately called back and they informed me the manager I was speaking to had to leave the store for about an hour. I need help from your corporate office.
Than you
OK, so to begin with I never thought that I would be doing this, but here goes. I bought a washer & dryer for my daughter at the Hamburg, PA Lowe’s & it was to be delivered today (sometime in the morning, I was never even given a range of time for delivery. No one is living at the house that the delivery was being made to so I made sure to tell the cashier to have them call before delivery to make sure someone was there. When we heard nothing this morning, my husband went down to the house only to see the delivery men getting in the truck & driving away. When my husband tried to flag them down, they waved & kept driving. My daughter immediately went to the store to inform them of this & given them my cell phone number since we were at the house working, but didn’t know how long we’d be there. We were assured that the delivery men would be back & that they would call before coming back (though the store couldn’t get hold of the drivers). We waited at the house for 4 hours & left to go get something to eat. Still no call, so I stopped by the store & met with the manager who informed me that they were at the house 30 minutes ago & would not return today, since we were not there after 2 attempts-would there be a day next week for delivery. I said can’t they meet us there right now & was told no. I said tomorrow (Sunday). At first he balked-said my daughter lied to me & never gave my number to the cashier then said that she said we would be there all day working. I know none of that is true having heard the same story from my daughter when she returned from the store, later that day when I returned from the store & from my future son-in-law. I also know that 4 years ago, I bought a washer & dryer from Lowe’s & had the same issue & I was home when they reported to the store that no one was home for delivery. Seriously, can’t anyone at the Hamburg Lowe’s take responsibility for messing up? After almost causing a scene at the store & explaining my past experience with this store to the manager, he agreed to have the washer & dryer delivered tomorrow but I still have not been given a time for delivery. Given my experiences with Lowe’s in Hamburg, PA I refuse to hold my breath & would rather have had the option of having my credit card refunded & just getting the washer & dryer from another store. We have been excellent customers to Lowe’s~ regardless of my past experience which honestly scared me away for 2-years. If my washer & dryer are not delivered tomorrow, I will be back at the manager’s office & tell them to refund my money. At that time, Lowe’s will be losing my business as well as my family’s business, any friend’s that I have will be informed not to trust them to deliver anything & if you can not take it from the store, not to purchase it. To say that I am ticked off at the continued practices at this store is an understatement. I hope that the manager did not in fact lie to me & will be able to hold true to his word & have the washer & dryer delivered.
I want to say that Lowe’s in El Paso, TX on Transmountain has an employee by the name of Steve G. in appliances. He is the nicest, friendliest, knowledgeable, caring employee! I have purchased my refrigerator, stove, hood, dishwasher, washer and dryer because he let’s me know when sales come up. He knows his merchandise and answers all my questions. I know I could go to their competitors but this employee is why I go to Lowe’s. He should be recognized for his excellent people skills. He is awesome!
Lowes hiring practices are unfair. They keep the people who know the store, customers, and products they sale as part time and hire dumb kids or people that are yes men to the managers. Case in point, recently a friend of mine applied for the full time job in the lowes department he has worked for almost 2 years. He didn’t get it naturally because the one they hired for the position was from the store the new store manager and human resource manager had just come from. Guess what the lady knows nothing about nails or screws. Save yourself time and waist. Goto Home Depot or your speciality stores because they at least treat the employees who know their products with respect
Re: Order# 3763795
Dear Mr. Prud’homme
President Lowe’s Canada;
I am extremely disappointed with the integrity of your advertising and your internet order process and also the manner in which my issue was handled at Customer Care. I feel that my concerns are something that you should take seriously, which I am sure that you will.
First a little background information which adds to my disappointment. I was in your Brampton North store last week where the Customer Service has and is excellent and I spoke to not only one of your associates but also as luck would have it the Briggs and Stratton representative who was in store. I was interested in a Snow Blower and because of their input I decided to seriously look at a style that was an upgrade from what I intended to consider. I inquired on availability and was told that they have many units, in fact the associate was concerned about selling them all. Therefore, I was in no real hurry to purchase as I wanted to look more into the spec sheet provided by the Company rep.
We did decide to purchase the unit this weekend and of course you can imagine that when I saw your current week long ad which I received Wednesday evening we decided to make the purchase right away on Thursday, which was the first day for advertised prices. When I went on line to do so I was even more pleased when I saw your weekend promotion for an additional 10% off. The order went through with all of our credit information and then two hours later I received a call from a store associate stating that they could not fulfill the order as they were sold out at their store and the other Brampton store. Needless to say I questioned her and was told that there was only stock in stores outside of the area and she mentioned the London store. There was nothing she could do for me and in fact she even stated that they only had much more expensive models! I contacted your Customer Care and was told there were units in Etobicoke and when she checked there weren’t any. Despite apologies she could do nothing further. I asked to speak to a manager and spoke to Scott, who also apologized but could not do anything. After some pushing he said he would contact corporate by email and would get back to me.
Now for my bullet points on this whole situation
• Why do you advertise something if you cannot fulfill orders on the first day of a weeklong ad especially since there was no mention of limited quantities
• When I questioned this I was blatantly lied to as I was told by your Customer Care rep that it has been on sale for some time – when I was in the store and when I checked on line earlier this week it was at the regular price of $799.00 – consumers are knowledgeable these days and do not want to be thought of otherwise – Scott tried to smooth over this by stating that it has been advertised before – then why is it advertised again if you can’t meet the demand?
• The integrity of your store on hands is also questionable in lieu of what I was told about the stock at the Etobicoke store
• Why was the fact that the style was out of stock not show up on line, thus disappointing customers such as myself who place their orders in good faith
• I was told that there is processing time involved for on line orders of a couple of hours as your system is not on real time – this delay seems to indicate that customers in store have a better chance of buying something then people who purchase on line and really both types of purchases should have an equal opportunity for availability – also this delay which shouldn’t actually be there but since it is, should be highlighted on line
• I do not understand why stock available anywhere is not made available to customers making a purchase even if it takes a few days to arrange a transfer as I am sure you have trucks going back and forth from your warehouse on a regular basis – also, why do you not arrange for back up stock in your warehouse and/or to be made available to you from the manufacturer to avoid disappointing both your and their customers
• Your website is actually good and easy to use but if the site integrity is not there it defeats the whole purpose
I have made many purchases of sale and regular priced merchandise on line at other retailers and have never encountered this lack of service. To say that I am disappointed is an understatement and to be blatantly lied to is totally unacceptable.
I look forward to your anticipated response.
Yours sincerely;
Barbara Rehdner
Greg, bought me the top of the line or next to top of the line Samsung washer and dryer. This purchase was made back in May. My dryer is now making a horrible loud noise, which Greg is thinking it’s the motor. I called Lowe’s and because it’s been over 30 days, they will not give me a new one. They have set it up for repair! Do my friends think this is the craziest thing ever!!?? I have called Samsung, they sk have to send someone out to check it out. We paid cash, bought the extented warranty, and they are putting me through HELL!!!! Samsung told me it was up to Lowe’s to replace it. Our extended warranty doesn’t kick in til lowes warranty runs out. How many friends thinks I should get a new unit? Greg is sick, and I need my dryer. Oh, and not to mention, I called corporate, the woman was rude as heck to me! I am very disappointed in lowes!!!!! Greg ssys, no more appliances from there. We thought they stood behind things. 30 days. Ive only had this unit 5 months!!!
Attention Kelli Hill: I have claim number 30142798484, regarding damages to my floor in August 2014 for a kitchen install. My phone number is 615-969-****. You left voice mail on my phone today Oct, 24. Mt Juliet Tennessee store was responsible for damages. This has been more than 3 months ago….I want this settled now.
i was in Chihuahua Mexico and they promise me the items that I selected and I went next week as agreed on and nothing in stock. I live in El Paso and I spent my time buying at Lowes . In Mexico if you continue to do business with no customer service or failing to deliver.
Luis
april 30th I had a refrigerator, washer and dryer delivered to my house from the livermore, ca.store, besides not installing my refrigerator properly, the delivery company damaged my floor. the store refuses to take responsibility and fix it and so does the delivery company, apparently, the pictures I have to prove the damage was done by the delivery company are not good enough, even though you can clearly see the old refrigerator was gone and no damage was done to it then. I have always done business with lowes. I remodeled my old house through them and was never treated badly, that is why I chose to go to lowes this time. It is now october and NOTHING has happened, except a rude store managers telling me they can’t do anything for me and a 3rd party insurance company saying they will deny any compensation. NEVER AGAIN will I buy ANYTHING from lowes or recommend anybody to go there.
Lowes customer for two generation, happy shopping there and other stores throughout my life also my decease parent proud customers, clean stores, very nice employees .The Waldorf, Md.store I am a regular customer, my first experience having an insulation service done unbelievable that a job would be left incomplete, talk with corporate promise a call in 24hrs from senior management, no call , reschedule for completion, took off from work to meet with insulation person, he said be there in about and hour, three hours later scheduler called cannot be there today.I need to schuldule another time, but it very disappointing that after talking with some of the associate management, they make you feel that you are at the mercy of the contractors, but you paid for a service, this is a Lowe’s experience I didn’t expect. NEVER CONSIDERED HOME DEPOT, NOW MAYBE I SHOULD, A THIRD GENERATION SHOPS LOWE’S AS WELL.
Dear Lowe’s Corpoate,
My name is Michael Bradley and my wife and I have been loyal Lowe’s customers for a very, very long time.
On May 17th, 2007 we had a roof job done on our house thru Lowes of Johnson City,Tn. Lowe’s had contracted Blackwell Construction Co. to do the job. Randy Blackwell is the owner and he has since sold his business.
First I had to get Blackwell out to my house several times to get the nails and the roofing debris out of my yard…espically nails.Later in the winter of 2013-2014,I noticed a problem (leak) in the same area where I initially had a problem before the work was done. That’s why my wife and I decided to get a new roof .I contacted Lowe’s in early 2014.I also had an independent contractor take a look. At this time he informed me that my shingles were” installed wrong.”
I then contacted the local Lowe’s store where I live and told them of the problem. They said to contact a local Owens Corning Contractor to come out and take a look. And he did. The Owens Corning contractor also noted that the shingles were improperly installed wrong. I then contacted Lowes again in August 2014.
The manager I talked to has failed to respond to me at all dating back to the summer of 2014.I have been to the store on several occasions since then, but each time his employees say he isn’t available. I have left several messages and have gotten no response. I feel as tho Mr. Shepard has ignored me and my problem.
This is the point as to where I decided to send an email to corporate.I feel that Mr. Shepard has failed in his responsibilities as a manager and has not held up to his word or the word of the Lowes store .As of this email I have yet to hear from Mr. Shepard. He told me he would have to take this matter to corporate and that he would get back with me.
If you were to look at the history on how much my wife and I do business with Lowe’s
you would see that we are Lowe’s people.
I really hate that this matter has come to this but I and my wife expected better from Mr. Shepard and Lowe’s. I am still looking for answers to this problem.
Sincerely,
Michael and Terry Bradley
We had our roof done by Lowe’s in Newport News VA. The roofer used nails that were too long and damaged our overhangs in our craftsman style home.We asked him to stop but he said he was covered by the contract that said he had to use long nails for the warranty. We now have cracked wood and nails protruding from our overhangs. We asked Lowe’s to have the contractor fix the problem. They said they would paint the nails and glue back cracked wood if we sign a waiver. We had two other roofing companies come out and they said the roofer should have used shorter nails for the overhangs. We called Owens Corning and they emailed us a letter stating that shorter nails should be used for craftsman style overhangs and the warranty on the shingles would still be honored. The contractor refuses to do more than paint nails and only if we sign a waiver. When we call Lowe’s headquarters they end up sending the same contractor that caused the damage. We would like to have someone from Lowe’s headquarters look at the letter from Owens Corning and look at the pictures of the damage, but they always send it back to the same store, same contractor, same unresolved issue.I regret using Lowe’s for our roofing.
My complaints are a few, however, my biggest complaint is the 24.99% interest Lowe’s charges consumers who have a Lowe’s Credit Card. I can’t seem to get my principal down given the slice they take up front in interest. Example: $108.00 payment- $53.79 goes to interest and $55.27 goes towards the principal. This is highway robbery. I have tried to talk to the credit department and don’t really want to share what their “responses” have been other than they can be rude. Of course I grant them some sympathy for they are probably very low paid employees.
I am hoping this complaint where it can be seen by many will make a difference (?)
I had a project to replace my floor with wood. So I went to Lowe’s, (the store # 1518, its physical address: 9800 Preston Crossing Boulevard, Louisville, KY 40229. Phone # is (502) 810-0116, Sales #: $1518T$1914388) and requested an estimate. When my wife is at home alone, the store Installation Loan officer, Mr. Jesse Steward, came to our house and estimated all with promising Lowe’s team would not make a crap in their installation. With our sincere promise that Lowe’s team would not leave any squeezing sound and gab between the pieces of wooden floor, I made a contract for nearly $7,000.00 floor project. The Lowe’s installation team installed the floor on 14-15 October and left our home on 15 October, we cleaned the floor and found that there are many places having gab between pieces of wooden floor, cracked ones installed, and nail marks left behind. I was totally disappointed with Lowe’s installation team’s product. It was totally not their promised product. So I contacted the installation department of the store 1518 and asked them to come out and see them and fix them. The installation manager Anna, 502-810-0116 ext. 346, came out to my home while my wife was home alone. When she left my home, the Lowe’s installation person fixed only two pieces and left. On 17 October, he came out to my home to try to fix others. While I am pulling them out to my home to correct their crappy job, they said to me, “it is because of language barrier issue.” They came out to my home when my wife was home alone. But their failure of creating the promised job and also correcting their crappy job are not related with any matter of race, gender, and also language. My wife is a full time collage student now. While they understand dogs and cats which do not speak English at all, how can they matter with a collage student’ pointing out their failures? Is Lowe’s a company operating the business based upon a differentiation of race, gender and language? When the Lowe’s installation men fixed their crappy on 17 October, they would need to replace one near our refrigerator. Even though we paid the cost of moving furniture, they said to me they would not take any responsibility on any damage which might be caused while they would move the refrigerator. I said it would not correct. They said they moved the refrigerator already moved one time and it should be second time and so they would not take any responsibility on any possible damage. So I advised them to take to Anna, Installation manager in store # 1518. Anna said Lowe’s would not take any responsibility and also it would not be covered by warranty. So I said to her, saying, “Your installation job is not finished. As long as your installation job is not done, no matter how many time you move our furniture, you have to take the responsibility on any possible damage.” But Anna screamed out, saying, “I’m done. Just do it and get out the house.” Is this the customer care that a great home improvement company Lowe’s create for the customers? I really appreciate the business of Lowe’s. Lowe’s is a very important business in our community. But some wrong employees and staffs of Lowe’s and their immature or careless customer care makes Lowe’s good customers frown. They not only disappoint Lowe’s good customers but also undermines the great home improvement company Lowe’s which we need in our community. It is sad, isn’t it? Even though this store installation team corrected their crappy works, still there are many crappy areas in my this week-installed wooden floor making squeezing sound. So I comfort my wife, saying, it is OK. Look at the floor in 2 meter distance. It seemingly looks good. May God bless the Lowe’s, leadership and employees.
I bought a water heater from Lowe’s of Madisonville, KY store # 16 550 Island Ford Rd.
Madisonville, KY 42431-9478, (270)825-1999, salesman:Sharon Ellis Salesmen ID: 1169565, DoXXXXent print date: 06/10/2014 The price of the water heater was $434.88. But the labor charge was $747.00. The Balance due was $1181.88. We paid in full in cash. It took them almost a full month for them to come out and start to install the water heater. And then when they came out they they used the old pipes on the outside of the house, and then they didn’t tighten the brackets, and later when the inspector came out he told me that it wasn’t up to code.he didn’t tell the people at Lowe’s that it wasn’t up to code. I had called asking why it hadn’t been fixedafter a strong wind had blew over the pipe again.they’ve sent people out three different times and every time they have done very crude work.i’ve got the video and I’ve got pictures of the crude work that they have done. I’m going to be asking for a full refund because his last work that they’ve done water has seeped into my house and possibly right into the inside of my new water heater.i’m tired of dealing with the shabby work that these people are doing. I have put a lot of work into this house just because it doesn’t look nice now doesn’t mean that it isn’t going to look nice in the future.
In addition to my previous post/complaint, I would offer the following: 1) Corporate needs to consider providing their staff with an efficient way to track customer’s purchases, especially things that have had to be order. This would prevent other employees from selling a product that was ordered for another customer!. Computers are amazing these days. 2) Employees need extensive training on communication with their customers when there are issues with a special ordered purchase, the customer is not left wondering where their purchase is. 3) Employees need to be reminded that Customer Services should be their No. ! priority.
This may not apply to any other store but the store located in Kingwood/Humble Texas is in dire need.
This in regards to the VERY POOR customer services I received at my Lowe’s store #750. On 9/29/14, I purchased a water heater – to be installed. Since it was out of stock, the salesman #S0750EP1, said they would order it and call me when it was in so that I could come in and pay for the installation. After 18 days of not hearing 1 word from them, I called the store, which took them quite a while to even find my order on their system. After checking the girl almost sarcastically to me that the reason for not receiving it was because I had not paid for the installation, to which I replied, no one had called me to tell me it was in. So on 10/7, I went into the store to pay for my installation. It took some 30 minutes or more to even get anyone to the desk to assist me. After he got most of the info into his computer, the computer crashed and he had to start completely over. He informed me that the installers would probably call me that day to set up at date/time, which they did. It was set up to be installed on 10/9 after 2:00pm. Around 2:30, the installers called and asked if I had the water heater at my house – no, I didn’t. Then about 45 minutes later, the store called to ask if I was sure the water heater wasn’t at my house. I would know if a spare water heater is sitting around my house! He then replied “Well, we have a problem as the water heater is not at the store”, to which I replied, “NO, WE don’t have a problem, YOU have a problem!”. Finally around 4:45, he called to say it was not at the store, that someone else must have sold it to another customer. Yes, he did offer another water heater, but since this was the 2nd time this store has sold my special order, I was DONE with Lowe’s appliance and that department … and I am done! I was asked if I wanted to speak with a manager, I requested that conversation. The night/assistant manager did listen to my complaint and was very professional and apologetic however, I AM DONE with Lowe’s appliances!!!
lowes store in ky the manager hide when I ask to talk to one of them none of the employees knew any thing about what I needed I bought interior French doors and needed the latches that go at the top of the doors iwanted to see if they could be ordered the managers names are scott and howard this store sucks theirs never any enough checkouts open this store is in Ashland ky store 1123.
lowes store in russel ky the manager hide when I ask to talk to one of them none of the employees knew any thing about what I needed I bought interior French doors and needed the latches that go at the top of the doors iwanted to see if they could be ordered the managers names are scott and howard this store sucks theirs never any help when you need it the next time ineed something I will go to home depot .
At your store on 2671 ross clark cir. your manager tony and gerald who works in outdoor grill dept. went out of their way to help me with a major problem. I want to say thanks again for all their help
I will start by introducing myself.
My name is George L. Steiner. I was born on Feb. 8th 1951 in NYC, lived in Brooklyn, joined the US Navy on Feb. 11th 1969. Non related info, I used to go to the Lowes movie theaters in Brooklyn NY almost every month, starting when is 10 years old until I joined the Navy. I currently reside in Roscoe IL.
My last employment was with a Regal Beloit Corporation World Wide leader in Motors and Gears until March 21st 2014. My position at the time I retired was IT Technical Leader, for the EDI Ordering and Purchasing. I retired due to some medical issues, stress being the major issue.
Since I retired, I have been collecting Social Security. My check is monthly in the amount of 1,783.00. My wife Norma I Steiner, works for Wal*Mart full time. She is three days younger than I. My wife has medical issues as well. The largest being she has a pacemaker.
Since I retired, I paid off my home, car and most of our larger bills and all of our medical bills. Unfortunately medical bills still are our main source of expenses. Since I retired we are paying of all bills and expenses by cash. We are currently refurbishing the home we are living in and have been living in since Thanksgiving Day 1982. We have raised 3 children in this home, and over the years we have resided, replaced windows, new roof, and added air conditioning.
In July 2013 we redid the drive way completely with cement at a cost of over 7,000.00 dollars, paid in cash.
We have come once again to a time where our Air Conditioner, Bath rooms, Kitchen counter tops, possible cabinets and windows, Siding and Roof need to be upgraded once more.
The reasons for these projects are not only to upgrade the home but to also prepare it for sale. We plan to move to the Huntsville AL area, where one of my daughters lives with 2 of my grandkids. Not pertinent to the issue, my son and my son in-law, both are Lowes die hard customers.
Now begins my Lowes story
We visited our local Lowes in Machesney Park IL. Listed below is a list of the major items purchased and installed by Lowes to date.
First project – April -2014 – Heating and Cooling system
1. Trane XV95 – 60,000 BTU / 97% efficient 2 stage variable speed furnace with a
TCONT600AFF11MA/TCONT602AF22MA Programmable Comfort Control.
2. Trane Condensing Units 4TT6018-060H
3. Whole House Electronic Air Cleaner – TFD175CLFR000EA
4. Total Cost – 7,540.00
Second project – May – 2014 – Main Bathroom and Master Bathroom
1. Master Bathroom – Kohler Sterling Calk less shower surround and shower head and faucet. Toilet bowl and plumbing fixtures, purchased separately.
2. Main Bathroom – Kohler Sterling Calk less bath & shower system head and faucet.
3. Shower Door purchased separately at Lowes in DeKalb IL. Store #0059.
4. Kitchen – Sink and Faucet.
5. Total Cost – 6,535.21
Third project – July – 2014 –
1. Windows – Pella 3 Windows – Replace Bay window
2. 1 – Crank out to the Left, 1 Standard Open up and down, 1 Crank out to the Right.
3. 3 Screens, Trim – top Bottom Sides.
4. Total Cost – 2,645.80 – so far, there seven window left to replace.
Total Cost to date – 16,721.01 – this does not include other purchases that are not involved with the current projects, in cash 232.09.
Here are my issues.
1. Second Projects – Bathrooms
Minor Issue
The Bath and Shower Door was unavailable in the #2310 Machesney Park IL
The associate searched and located one in Store #0059 in DeKalb IL.
I requested that they have it transferred to the Machesney Park store. I was
told they could not transfer the product. I was told that I would have to go to
DeKalb IL and pick it up myself.
I was Surprised Lowes, does not allow a store to store transfer.
2. Third Project – Windows
Major Issue
Trim around the windows
The windows were installed on 8/6/14.
The window trim for the top of the windows was short in length. The installer
mentioned that they would talk with Lowes and have request that they order
reorder the trim with the correct dimensions. After a few weeks I contacted Lowes
and inquire about the status of the trim for my windows. I was told that is Pella
issue not a Lowes issue. I mentioned that I purchased the windows from
Lowes not Pella. After a few more minutes of discussing the issue, I was
informed, that they would speak with the installer about the issue.
Eventually after a few more weeks the installer calls, requests a date and time
that he could come and install the trim. We set up a date and time, when he
examined the newly received trim, the top piece was now at the correct length,
but the side pieces were to narrow. Again I spoke with Lowes and given the same
answer, Not a Lowes issue it is a Pella issue that I need to speak with
Pella.
To make this short, the installer called again and we set up a time to install the
NEW trim, same results as the above issue with the side trim.
Home Depot will match Lowes prices.
I am typing this on 10/08/2014; my windows were installed on 08/06/2014.
Over TWO MONTHS and The installation are still not completed.
This does not give me a warm and comfortable feeling that I should continue with the rest of this project and then go on to my remaining projects, which includes finishing the windows project, there are seven more windows to be purchased and installed.
The kitchen project to add a dishwasher and Quartz counter top and depending on any issue with the current cabinets, possibly I will need new cabinets as well.
We are looking out into the near future at installing new Siding, Gutters, Eaves and Roof.
As I mentioned above about the trim for my windows;
I was told that this is Pella Issue not a Lowes issue. I mentioned that I purchased the windows from Lowes not Pella.
Not only once but twice
Not a Lowes issue it is a Pella issue, that I need to speak with Pella.
Please give me ONE GOOD REASON why I should continue to do business with LOWES.
I could just as easily go over to Home Depot or Menards, who are only, just two blocks away.
I preferred Lowes because of the lower prices on certain items and the knowledgeable associates.
I worked in retail for over 5 years with Kohl’s as an associate, department manager and an area manager. Media Play as one of 5 store managers. There is no reason to ever tell a customer that they need to speak with the supplier, for the merchandize purchased in your store by that customer.
Thank you for your time.
George L. Steiner
* Wagon Lane
Roscoe IL 61073
!-815-601-****
Currently I am employed at store 2301 in Chicago, Il. Customers are starting to complain about fast service , some of my co- workers are trying to handle 3 departments at one time due to understaffing at any given time.To increase sales we need to be staffed properly per shift. Sincerely , Ronnie Woods
The only complaint I have is for the employees. Why doesn’t Lowe’s move H.R. Managers around like store managers are moved. That way the buddy, buddy, kiss up and holy’er than tho style of H.R. Management doesn’t apply like it does at our store here in Sumter, S.C.. I’m not an employee. And I’ve never worked for Lowe’s. I’m just giving constructive criticism for the employees that have been overlooked, yet applying for full time positions every time one opens. I know one employee that has been totally devoted to the company for over five years and has saved thousands of dollars in merchandise that shoplifters have tried to steal. She’s trained numerous new employees that have gone on to full time positions. She’s still part time working twenty hours or less with no benefits. Yet constantly gets praised for her work and work ethic and there’s hardly a job in the store she hasn’t been trained to do. Her Department Manager has tried to get her more hours for her but is told Corporate is the one that sets hours. I know for a fact that Assistant Store Managers and employees throughout the store love her and have tried helping her get a full time position, but she’s constantly overlooked. Which leads to my point. She’s not buddy, buddy with the H.R. Manager. She doesn’t take the time to hang out in the back office gossiping because she’s always in her department helping customers and going beyond the job she was hired to do. So why don’t H.R. Managers get moved around like Store Managers? Maybe Lowe’s would have happier employees thereby helping more customers and keeping customers happy instead of complaining and helping employees move up to full time positions they deserve.
I have the same complaint about the springfield ma. store.I have worked there going on eight years.part time .less then 20 hours a week.
they just informed today on 10/20/2014 that i am laid off because of my availability..Ive had the same availabily for six years .ALL of my managers compliment me on my work.I try to do more than my share of work as I like to stay busy.
LOWES HAS NO LOYALTY TO ITS WORKERS WHATSOEVER.They could care less about us,It seems like the less you do the more chance you have of staying there as long as you kiss up to the store manager.