Krystal Corporate Office - COHQ

Krystal Corporate Office

How would you rate your experience with Krystal ?

[Total: 53    Average: 3/5]

Krystal Corporate Office Address

The Krystal Company, Inc.
1455 Lincoln ParkwaySuite 600
Dunwoody, Georgia 30346

Contact Krystal

Phone Number: 770-351-4500
Fax Number:
Email: Email Krystal


Date Founded:
Founding Location:
Number of Employees:


CEO: Omar R. Janjua
CFO: Rodney Lee
COO: Scott Gallagher

Krystal History

Krystal was founded in late 1932 in Chattanooga, Tennessee, by  J. Glenn Sherrill and Rodney Davenport, Jr. Even though this restaurant opened during the Great Depression, this pair of business partners knew that everyone had to eat, and believed that if a restaurant was spotlessly clean and offered reasonable prices, people would buy.

The company operates a chain of hamburger and chicken restaurants. Today, the company has more than 1,800 locations in 11 states and has 6,500 full time employees. The company is best known for their square burgers on square buns called “Sliders”. In 1998, the company tried introducing a square chicken “burger” called a Krystal Chik. This item has been a huge success. A breakfast menu item, called The Scrambler, which is served in a Styrofoam cup, has also become extremely popular.

The name Krystal was conceived by Davenport’s wife, who saw a crystal lawn ball and thought that the name sounded like something clean and pretty. The “K” was added just to be different.

{ 44 comments… read them below or add one }

John H December 23, 2017 at 3:37 pm

Store 379 St Augustine at I-95. Stopped in here for lunch and 10 minutes after ordering, Erica comes out to the dining area and announces that they are closing the lobby due to a grease problem in the kitchen. She put a sign on the door announcing the closing to be between 1:30 and 2:30pm. She also locked the doors and told us to let her know when we wanted out. The drive thru remained open as far as I could tell. I live near this store and there are consistent problems here. I called the police to let them know customers were being locked inside and that it seemed to be a fire hazard. I honestly believe that store did not have enough help so they just closed the lobby for an hour. Probably because the drive thru has video recordings so the store would still appear open.


VictoriaBowen December 12, 2017 at 2:15 am

When I was growingup in Chattanooga Tnn in my high schools years after parting we would go there ,Now I live in Raleigh NC we dont have any My daughter and I visited Chattanooga a couple of years ag o she had never had one we walked buying 104 bugers , Now Im looking and trying to find where I can buy here some and have them mailed to her please can you get in touch with me


Mark c. November 30, 2017 at 7:20 am

The store in Smyrna to on Nissan Blvd. Has gotten several times supposed to be open at 5 am and at 6:10 or later someone is inside with all the lights on and all the doors locked but will not answer drive thru or knocking on the door. I watched several people come thru this morning very un happy!


Veronica McGhee November 24, 2017 at 8:25 pm

Your store in Lagrange,ga is not good anymore the food is not hot like it used to be..the only thing that’s hot is the fries ,the cheese does not be melted on anything


Chris mcgreevy November 3, 2017 at 9:50 pm

The food was nasty


Chris mcgreevy November 3, 2017 at 9:49 pm

The food was nasty and bad


Tashia reed October 18, 2017 at 7:16 pm

Every time I eat at krystals in jackson Tenn on north highland I always have a problem with one mgr. That works there toya she always have a nasty attitude she very rude!!!! I dont like bein disrespected in such a rude mannor I not eat there as long as she works there I refuse to I will take my hard earned money to some where the food is ok but I could do better. Krystal choose your mangers wisely quit hiring hood workers


Sharonadkins October 23, 2017 at 1:45 pm

I went to Krystal’s in fort Oglethorpe GA and ordered 13/Krystal 8 add cheese and 5 add Mayo no mustard after a 45/min wait I get home their all wrong the Fry’s were I called the manager told me to in they would replace it when I was in the area he would put my name down so today.I.called and ask if he had put my name down I was.coming he.said wasn’t put down my.receipt. and he would replace it I get there after.a 30 min drive and he says he can’t replace it he has the GM she was called 5/times and said she would only replace.the 5 Krystal’s so I told.them I wanted a refund then if they.can’t.replace my order which the offered to do when I first walked in then she tells me the GM said.they.couldn’t refund it.because. it.was over 20/days’t.over.20 days done after another 45 min wait I got my order replaced after I told them I.want a.refund and did not get a refund the manager Charles time with me deal.with a.shift.who.did a better. Job.then the manager and the GM needles to say I will never go back.there.again.Krystal has to many competitive company our there to treat your customers like they do we are the reasons for your pay check you need to think about that and get your company together very angry customer


shynetha Scott October 18, 2017 at 2:47 pm

Krystal’s will never get any more of my hard earned money,! Their customer service is Bad one employee even called me a B**ch… She was mad I pulled up while she was smoking a cigarette…Like who gets mad bout that.. You’re getting paid to fix orders.. I’m so mad I can’t even type


Felicia September 23, 2017 at 4:19 am

My food was cold I orderd the mix an match all corn dogs when I bit one the hotdog was cold omg I’m like really


Retha Clark September 13, 2017 at 7:35 am

I use to work for krystal in Cedartown Ga it’s so much going on there the managers don’t teach there employees they have to teach there self and they didn’t pay me my check this is crazy i have to live they called me and told me not to come in on a friday because Ms Valirie the manager said don’t come in friday because all the paper work is not done right they had me working and I wasn’t on pay roll then they gave me a card from Captain D to get paid and it’s blank with no money I have small kids to take care of I got some things cut off because they refused to pay me the managers have a nasty mouth to me they use there employees to get there job done I did everyone job.You couldn’t even go to the bathroom or tale a break there running krystal wrong in Cedartown Ga it needs to stop


No known September 10, 2017 at 4:56 pm

My daughter use to work for the Krystal in Ridgeland Mississippi and she did not like it, she told me that GM Kimberly Terrell was always screaming and yelling at the employees and she said some of the people work on the clock for free taking there hours from them so they wouldn’t get over 40 hours but they work for it but don’t get paid for it. That was a mess, that is against a law for someone to do, someone need do something about this if they don’t want a person to get overtime they need to get help, she also told me that some days there be only one person running the whole store or maybe two people is that’s how the store suppose to be ran and y’all wish to make that store 24hrs without help. With all that going on people calling out because they don’t like working for that lady so I told my child to quit this job and look for something else


Tara Mullen August 29, 2017 at 7:45 am

I would like compensation and a response to my Complaint. Thank you.


Tara Mullen August 29, 2017 at 7:43 am

I was at Krystals on N. Highland Ave. In Jackson Tenn. And I went to the Drive thru. To order a chicken sand. Combo for my Mom. She was having the Shakes her sugar was to low.and I was trying to hurry and get her something to eat. So I order her Combo and I asked what was the price. Because I cant see that well. And the person at the register got upset woth me because I asked. And when I drove upI told her that I applogize I cant see Well. . Well to make this short. They gave me Old Cold Food. The bread on the sandwich was so old ot crumblef in your hands. So I called to complain and I talkef to the Manager LaTasha and she told me she made the food. And I told her well you gave me Old cold food and I didnt appriciate that . She asked of I had the receipt and she told me to bring ot in so she could replace the food. Well tje next day. I took the recept on and she instantly got and mad. And startex whispering to the other employees and they started looking at me and rolling there Eyes. And told me it whould be a five minute wait. Mean while om still getting dirty looks and nasty smiles. So I ask os there a problem. And most of the employees got angry and started saying little stuff.. And then Latasha hands me 3 sandwiches and I tolx her all the food was cold so she threww so fries in the bag. And as I wad walking out one of the employees staryed sayinv nasty things to me. And I just told her Bless all of uall. And walked out. O really felt threatened. And when I get to my car and check the Food she had goven me Old Cold Hard Bread Sandwoches again. All of this because I asked for tbe price of a Combo Meal. Wow!!!!


Ron August 19, 2017 at 10:25 pm

I will never eat at Krystals again. Only two people were in the one we went to at Commerce, Georgia. First they couldnt take the order through drive through and kept repeating it back incorrectly, then we had to wait for over a half hour to get the food ( we spent an hour there total ) they took my credit card and made us wait over a half hour from THAT point. Then came out with the wrong food and forgot the fries. My daughter tried to go inside but both doors on both sides were locked despite other customers sitting down eatting and they would not come to the window until someone else pulled up to place an order through drive through. Another fifteen minutes and we got stale fries and one of the three were missing. The doors remained locked. WTH, the food was not fresh at any point, I will NEVER go back to ANY krystals.


Dewayne Callahan August 18, 2017 at 3:57 pm

Krystal has been screwed up with bad corporate crowd. The bread is now terrible going to a cheaper whatever it is. Its too dry and comes apart even after fresh off the grill. The meat is too thin to even taste it and the Chicken chick sandwich was some kind of thin breaded crappy chicken breed. What the hell has happened. When I brought some home to eat with my Parents they already told me while we were eating them how bad it has gotten. I threw most in the garbage because they were so bad.

This blame goes to the corporate crowd and boy have you people screwed up. NOT EVER GOING BACK.


Tyeshia Hawkins August 12, 2017 at 12:36 pm

I’v recently worked for Krystal’s on stage Rd in Memphis TN, and their business is totally bulls**t . the store is not at its best . bugs are dropping from the ceiling and nets are flying all around the store . the GM is having sex with every female that’s there or that he is hiring . he’s giving them Money Out of Krystal’s Safe . I was Fired because He said I did a no call no show But I Did Call out . he only fired me because I wasn’t giving Him the attention like the other females . I would really like for corporate to contact me at 901864XXXX.


bob wooton July 14, 2017 at 11:41 am

My niece works at Krystal’s in Kimball, TN. she stated they only get a 5 minute brake and sometimes do NOT get lunch and are not payed for it. THIS IS AGAINST fEDERAL AND STATE LAWS. wILL REPORT


Marah Spencer July 9, 2017 at 7:46 pm

I work for Krystal’s in Ridgeland, Mississippi I had lock my self out of getting my check stubs but if it possible that you can rest in up for me. Thank You


Kimberly Palmer June 24, 2017 at 1:15 am

I got two sack full of krystals and them didnt have cheese on them .they told us to come pick up the order but chelesy denighed to reimbrus them i wil never eat at your restaurant. Again do tj the poor. Services they do not stand thier product.


Clark June 20, 2017 at 3:08 pm

went to the Krystal on 3037 Piedmont Road. Had to wait 15 minutes for 12 cheese krystals and when I finally got the the window they of course asked me to pull up. Now it is pouring down rain. It has now been 25 minutes, I am blocking the drive thur with no where to go. Someone finally comes to the my car with my food. I asked for my money back, he says to me get the F*ck out. I get back to work, which is only 2 minutes away.
BTW, the food was ice cold and was not fresh. I will tell all 500 employee here never to go across the street to Krystals on piedmont road.


A disgruntled employee June 7, 2017 at 12:20 pm

Your GM at the Stockbridge Krystal don’t care about her employees for example my house was getting watched and set on by bugalurs and I told her that I wanted to make sure my family was safe your GM told me she had nothing to do with it and that she had a business to run and that I needed to come to work and forget about what’s going on. I’m working to provide for my family and if they are not safe I’m going to do everything in my power to keep them safe including missing work to make sure of that. And to make matters worst there is only 3 grill men that work at Krystal and I tell her everyday I work we need more cooks she laughs she just don’t care and I’m on the verge of just walking out. I have 3 jobs krystal and 2 more Krystal I work Monday thru Thursday the other Tuesday thru Friday and the other Thursday to Sunday why and I scheduled for Thursday and I told her I can’t work can you replace her or get more help plz and thank you

And again Thank You for this page you don’t look at or read


Debbie Wilkens June 7, 2017 at 12:08 pm

I would like someone at a corporate level to address my unprofessional situation. My church had a fundraiser May 5&6 2017 4:00pm to 9pm at the fort Payne al. Store we have not received any of our donations. I have been in the store personally every week since the fundraiser and have heard every excuse under the sun as to why they DON’T have the donations. My church is NOT happy I would like this resolved ASAP


A disgruntled employee June 7, 2017 at 12:00 pm

I work for the Krystal in Stockbridge,Ga. the general manager treats her employees like sweat shop workers she hire minors and and the store is just nasty I know because I have to clean up after day and mid shift the crew just stands around doing nothing leaving everything for the night crew and quite frankly I don’t get paid enough to clean after grown people can you please do something because in the next month or so she is going to have to replace the whole night shift because we are tired of her disregard for days off needing help and the way Lorie Greggs manage she is not a good GM she tells everyone business and causes to much trouble for everyone at the store. Thank You for having a page you don’t read or look at


Jerry Macy June 7, 2017 at 11:32 am

I keep getting Krystal offers on email that I would like to use, however I don’t have a printer to print the coupons. How can I take advantage of these offers.


Janet Woodall June 6, 2017 at 10:55 am

Krystal – ATLF03
770-924-XXXX – Mgr: Rynell Hodges
Worst Breakfast purchases EVER!! both Chicken Biscuits – were burned , biscuit raw/undercooked and broken yet the sandwich was pieced together and wrapped.
Sausage gravy biscuit, gravy was watery and biscuit raw , sausage biscuit ..biscuit raw and the sausage and egg & sausage biscuit the biscuit was raw and the egg burned!
The only thing fit to eat was the french toast sticks!
I went through the drive through, I was the only car in line and was asked to pull to the front of the store,,,I made a comment that I was the only car in line, and I didn’t mind waiting….another lady came up and said the food was on a timer and I had to pull up front and they’d bring it to me when it was ready. So I did. I wasn’t there a full minute when they brought the food out. Still no cars in line. Ridiculous!!!

That was my First and LAST time EVER ordering ANYTHING from that store a total waste of $ time I cook.,
I am NOT asking for food replacement or refund I am simply making you aware of the disgusting food I received from this store AND how embarrassing it was to bring home to my family.
My order Numbers were 1193509 and because she left off a sausage biscuit Order number 1193510 Order was placed on 6/4/2017 @10:34 and 10:36 am
I tried to include a picture of the chicken biscuit , so you can see I am NOT exaggerating on the items I received.
Janet W.


Lorie M Valle June 1, 2017 at 8:51 pm

I have been to our local Krystal at least 5 times per month for the past 15 years. Twice in one month I got the wrong order which contained chili. I have severe ulcer and couldn’t eat it.I called them and they refused to correct it without a receipt. They didn’t give me a receipt. The first time I took the food back and they refused to replace it. So I gave Krystal $14.38 and stayed hungry at work.


Valerie Polain May 29, 2017 at 6:29 am

This is my second time going to this Krystal on Old National Highway in Atlanta, Ga and same time. I pull up to the window about 5:30 a.m this morning and I am told that this location was not going to open until 6:00 because all the employees were not there. I have never heard of anything so absurd that a facility would not open due to the workers not being there. I really think this needs to brought to someone attention ”Immediately” When I pull up the hours of operation it states it is open 24hrs, this is very misleading information being presented to the public. Angry and inconvenienced customer.


Erin Wyrick May 24, 2017 at 7:44 pm

Your location at 5219 Clinton Highway in Knoxville, TN needs help. I have been going here for a long time and there is always something wrong with my order. This time, the bathrooms smelled horrid. Also, our green apple “slushes” were blended so terribly that they turned into green apple juice. We go to your location off of Millertown Pike and the slushes there are always perfect. They do a great job. You really need to help this Clinton Highway location. I just want to let you know. If someone doesnt know, it would never get fixed.


Julie Everitt May 20, 2017 at 9:49 am

We are traveling from Cleveland Ohio to St.Petersburg ,Fla and we stop in Starke for a couple nights to rest. I went thru the drive-thru on Temple and I waited for 10 minutes behind 2 cars so when the car behind me backed out of a really tricky drive-thru , I started to as well, but I drive an Hummer so it wasn’t that easy , and when the drive-thru began to move , I abandoned it and pulled up . The cashier took my money and when she went to give me my change , she said its going to be a few minutes I’m waiting on biscuits , so I just pulled my hand back and said , no thankyou, please cancel my order and give me back my money. So she leaves and she and her co workers begin to speak very loudly and point. Next a manager named Danielle comes to the window and leans out and yells so you have a receipt and I said no mam she never gave me anything, so she days it again ,way louder .She finally returns my cash , and then she yells out the front door “ihave a momma and sISTER TOO?!


Janay Johnson May 18, 2017 at 11:55 am

Worked at krystal on 64 in Lakeland, tn. I did not come back to work because my manager Belinda called me dumb and basically called me a whore, telling me that my name was ringing between the men, and threatened to let me go for an honest mistake while ringing up orders . She is very disrespectful and does not treat workers as humans. I just wanted to let people know. I am a senior I’m college so obviously I’m not dumb and I only worked for three weeks so of course I’m still learning things. That krystal is horrible!


anonymous May 4, 2017 at 5:14 pm

i worked for krystals in hattiesburg,ms for a little while and the assistant manger was rude and didnt know how to treat her employees. she would call me a bad worker and threaten to fire me for silly reasons. they also made no attempt to hire more cashiers, so that i could have the required days off. if it had a change in management it would do the location, and the company a lot of good. and there was many rumors about the management going around that included stealing money, and unprofessional relationships. for fears of being fired, since at the time i desperately needed the job i kept my mouth shut. As do i wish my identity remain anonymous. mangers who dont care and are rude can turn the best employees into the worst workers


Tony April 28, 2017 at 1:28 pm

Food was good service was good but here is my complaint.
The Gallatin Tn.location was dirty on the out side, building
Need to be update ceiling tile black and water damage.
Air vent black and look to be mold , soil will not be eating here until it’s clean up. Ps I don’t won’t to see what the
Cooking area looks like.


Sopbia April 25, 2017 at 9:13 am

I went to Krysyal on Goverment street and order 12 Sunrisers and a order of Hashbrown when i got to the window the cashier said that my order was Fourteen Dollars and Twenty five cents when i hand are my Debit sbe ask me you did not see the sign saying that am not taking Credit cards at the driver though iwas very upset about that then told me i can come on the inside if i wanted to .


Vickie Hardin April 16, 2017 at 6:34 pm

I went to Krystal on Moreland Ave in Atlanta ordered two three egg breakfast combos The eggs weren’t cooked as ordered , and grits weren’t good I was very dissatisfied


richard l kincaid April 13, 2017 at 5:19 pm

My complaint is I’ve been working for the company for four years made it up to a shift leader. Just because you don’t handle a customer complaint the correct way would that be grounds to be fired I think I should have received the suspension what about my actions reprimanded and could still kept my job but I got fired. There should be a better way of going about recommending an employee especially when they’ve been there. For four years I don’t think that’s it correct that will I receive a reply back on my complaint


Shannon Randolph April 12, 2017 at 1:52 pm

Last Sunday I went to Kystals on Peachtree Pkwy here Norcross Ga. I went thru the drive thru like I normally due. But the person on the other end of the intercom was so rude and unprofessional. I decided to go in and see who it was. To my surprise it was the manager. I told he was rude to me. He just looked at me. No response!! A minutes or so later he asked me for my order. I told I’m not ready give me a minute and he proceeded to walk away. Another cashier finally came and took my order. 20 minutes later. The cook noticed I was still waiting. She asked what I order. She immediately went to prepare my order. The rude manager wanted her to do something else. She proceeded to tell him she is trying to fix my order. She has waited along time. Her order didn’t show on the screen. Then to my surprise!! They started screaming back forth between her and him started. I couldn’t believe how unprofessional this manager was. He was terrible to customers and his staff. She did nothing wrong! She was just to get my order to me after 20 minutes of waiting! I’m still steaming over this incident. Please talk to him…..😔


Tammy Burgess April 11, 2017 at 9:31 am

Husband and I went to Krystals in Millington tn. this morning for breakfast. I order a chicken biscuit and order my husband.a sausage scrambler.we were asked toast or biscuits neither one .I would like a sausage scrambler combo with oj. Toast or biscuits neither I would like the combo the way it comes with oj !!! Get to the window pay for my food ,pull up a little to check my food and of coarse its not right. So I go in to be met by a manger to ask what was wrong she already had an attitude.I told her what I had order and she had to ask again what was wrong? Well your order taker should know what certain things come with certain combos. toast or biscuits are not part of that combo the order taker gave me what she wanted me to have not what I was trying to order.When i went in to get it straight the manger was just as clueless to what the combo was to consist of and was very rude about it !!!!!!! All of this after being put on hold at the speaker for 15 minutes waiting to place my order and watch 2 cars behind me leave because it was taking way to long as this is “FAST FOOD”!!!!!!!Drive thur order #3029815 4\11\17 7:38 register#3 store #208 Transeq no:3029815 Markeila Grandberry. As for your it would be nice to actually use it ti tell you how you are doing and not be sent to job careers or store locations .I had to hunt to find this site so I feel you really do not want to hear from your customers and how you are doing.


Walter Reed March 30, 2017 at 6:15 pm

The manager at krystals in ocala fla name Jenny is very disrespectful she treats her employees very bad. I saw her fixing food with any gloves on. And take to many smoke breaks. Will not return as long as she is there. Yuck.


Matthew guider March 17, 2017 at 4:29 pm

Hello I visited Krystal today at Lenoir city TN,37771 and I had a terrible experience my constitutional rights were infringed upon and I was not happy over the out come I went in and ask an employee to give me change for a twenty d9llar bill and when I handed her the money a manager seemed irritated and was very unprofessional she told her employ to check the bill to make sure it was not counter diet so I ask if they treated all there customers as if they were criminals and she took it affensive and responded in a very deep voice and said we have to check them and that’s when I walked away and turned around as I was leaving the counter and told the manger that she didn’t have to be rude and I kept waking I couldn’t make it to the door and a guy that was standing in the lobby got mad because I told her that she didn’t have to b rude and the guy rushed towards me in a violent manner and pretty much I had to walk out the door without my back turned he was very aggressive and it’s all on camera I will be filing a lawsuit if we can’t resolve this issue I felt threatened and I was scared when I walked to my truck the guy came outside and took pictures of my truck and watched me until I got into my truck when I started to pull out of the parking lot the guy that doesn’t work there and the employ started yelling across the parking lot don’t come back don’t come back as if I made them mad well if you had any respect and was professional then you would resolve this issue because nomatter what I said to them they had no right getting angry and kicking me out just because I decided to exercise my constitutional rights freedom of speech and the manager does not have any right to let a customer treat me that way because that shows that she is not qualified to have that position if she’s not gonna remain calm herself and be professional the manager that let this happen is not concerned about providing excellent customer service if she’s willing to put Krystal reputation on the line she’s immature and doesn’t know how to talk and deal with the general public and when ur a manager or a shift leader that plays a big rolewhen u take on that responsibility please contact me as soon as possible 1865415XXXX I have pictures of the employ and the guy that were being aggressive and made me leave and told me not to come back and I also will explain more in detail about the incident


Lisa Mobley March 13, 2017 at 11:44 pm

My family and I traveled to Jacksonville fl on Saturday March 11, 2017. We visited the Krystal’s located on Dunn Ave. The customer service was fair but unprofessional. When we got the food that we ordered which was 2 12 count Krystal’s 5 small fries 7 drinks and a 4 count chicken with no sauce. The burgers were full of mustards and plenty of onions. I spent over 42 dollars there total of 42.78.When asked to remake the food it was smart remarks being given and attitudes. Honestly i would like for someone from corporate to give me a call at (850) 510-XXXX. Lisa thank you in advance


mark balton Balton Signs March 9, 2017 at 10:40 am

I’d like to reach your corporate maintenance director for Memphis, TN. I have been eating Krystals for probably 50 years, when my dad took me. I frequent Krystal regularly still! We have been manufacturing and repairing outdoor electric signs since 1961. I have notice a location that have flex faces tearing (Lamar). We would like to bid any of your repair, manufacturing or service needs in the area!
Thank you!
Mark Balton
Balton Sign Co.
Memphis, TN


Zeek Mccoy March 4, 2017 at 7:59 pm

I just want to say that I grew up on Krystal. When they are fresh, there’s no restaurant that can come close to it. The only gripe I have is that I have to drive an hour from where I live to get them. Yes I love them that much. Will you please put a Krystal in Sarasota and North Port Florida!?Pleeeeeeeeeeeesse!


Glena Petty January 14, 2017 at 4:54 pm

I had a problem at 1 of ur stores n knoxville TN. I bought 10 krystals 10 wings 4 10 dollars I added cheese and it came 2 13 something. My food was terrible it was cold the wings were dry. I called they said they’d replace my food. I was fine with that I didn’t have time 2 go back right then. They told me 2 ask 4 Meagan an it would b n the book. I went last night an the man said he fired her 4 giving away food. I told him I don’t know the girl I am just a customer. He wouldn’t replace my food cause she was working at that time. That’s not right. Common sense if I knew her I would know she got fired. It was at the krystals on Clinton hwy n knoxville TN. I tried 2 call but said number not n service. My number is 865-773-XXXX if u need 2 call me. Thank u.


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