IHOP Corporate Office

IHOP Corporate Office Address

450 N Brand Blvd 7th Floor
Glendale, CA 91203

Contact IHOP

Phone Number: (818) 240-6055
Fax Number: (818) 637-3131
Website: http://www.ihop.com
Email: Email IHOP


CEO: Julia A. Stewart
CFO: Thomas W. Emrey
COO: Mike Archer

IHOP History

International House of Pancakes or IHOP for short, was founded in 1958 by Al and Jerry Lapin.  The first location was in Toluca Lake, California.

In 1960, the company begins franchising and in 1961 the company goes public.

In 1973, the acronym IHOP is introduced in their marketing for the first time.

In 1985, the Rooty Tooty Fresh N’ Fruity is introduced.

In 1992, the 500th IHOP location opens.  In 2001, the 1000th IHOP location opens.

In 2007, IHOP’s parent company DineEquity successful acquires the Applebee’s chain of restaurants.

Today, IHOP operates over 1500 restaurants in the US, mostly franchises.

{ 361 comments… read them below or add one }

Rob Meredith September 28, 2015 at 11:22 am

To whom it may concern;
My name is Rob Meredith I was employed at Lynchburg VA IHOP under Clyde brumint. And I have included an email below that I sent him for your evidence and understanding. I have been a DM for over 17 years for a major company that closed down. I turned down several jobs that I can’t get now because I came to give IHOP a try. I have never seen anything like what happened to me. Such immaturity and unprofessional behavior. I got a call after 8 hours being at IHOP that my wife had a mini stroke 2 hours away. Clyde said go buddy and I did, and after a couple of days Clyde let me go cause he couldn’t find my wife’s name at the hospital I was in. Are you kidding me? There are 11 departments in that hospital and I had all her documents and discharge papers. Basically he called me a liar, questioned my character and my integrity. Who does this? Who acts like this? I have been put in a financial devastation here. I am 47 years old, never been fired or wrote up in my life. I should have at least 3 weeks pay under my belt already and I haven’t even got paid yet to begin with. I’m told to go to labor board and get an attorney with all my proof and my story. This is ridiculous and I want you to be aware of this situation before I go further. Below is the email as well.
Rob Meredith

—— Original message——
From: rme****@yahoo.com
Date: Sat, Sep 12, 2015 1:00 PM
To: Clyde;
Subject:Rob Meredith request
I am in a real frustrated state of mind here. My wife IS STRUGGLING and the insinuating of my character and integrity is in question doesn”t sit well with me at all! Between our talk Monday and Tom”s and I talks and learning there,  I can”t see how you would think I”m not capable of this job. 

I have ran districts for God”s sake. So I”m not going to leave this mark on my name, it doesn”t sit well with me, your basically calling me a liar. So I don”t have to research the owners name and HR managers info I would appreciate you emailing me there contact information so I can show them Amy”s charts, paperwork, and discharge papers to show them it”s despicable letting me go.

I”m only getting  an a 8 hour check for Monday and that”s just not going to cut it for me, should be 3 weeks pay by now. this is wrong and you must know that. I was ready to come back Thursday so really only missed 2 days for a freakin mini stroke my wife had. 

ANYONE ELSE WOULD HAVE STAYED HOME, BUT I MADE ARRANGEMENTS FOR FAMILY TO BE HERE SO I WOULDN”T MISS ANY TIME. I also lost a chance for another job so I could come there, so do the math, why would I jeopardize this one????

So I would appreciate their information please So I don”t have to go to labor board on this. Its shame too, I see all the things I can do there. 

Rob Meredith 
** weal rd.
Chatham VA 24531


Shermia September 27, 2015 at 11:49 am

A group of us went to IHOP (Cocoa, FL) after the club around 2am Sunday morning 9/27/15. Two of us who were on the same check placed our order and asked that the appetizer be put in right away. The waitress, Chantal, said okay. Well at 3:10 she came over and informed us that our food would be out after the group of people who had just came in. She forgot to put our ticket in. Needless to say, we walked out.


Brian Owens September 27, 2015 at 9:51 am

I went to IHOP for breakfast with my wife Sunday morning and we waited 15 minutes for our food. I told my wife this is why he stopped coming to IHOP. Also we asked the waiter to get ketchup and cholula as she was walking away she stopped by another table and got thier drink order. My wife and I waited for her to bring the condiments back and it took her moresponse the 10 minutes. I then told my wife that she never gave us any syrup and that she never came over to ask how we were doing and if it’s any thing else we needed. I seen another waiter go to the table next to us 4 times asking if it’s any thing they needed. My wife got so frustrated that she went up front and ask to talk to the manager and put in a to go order. The Manger came out and talk to her, but he had no concern to our issue. I then waved to him to come to my table so that I could talk to him as I was explaining that we stop coming to IHOP because of the same reason he had the same look on his face of no concern and that my complaint didn’t matter to him. So I ask for a manager over him he stated that it was not one, so I ask for the corporate number and he stated he did not have it. I will be expecting an email from someone.


Zalondra September 26, 2015 at 1:11 pm

I am sitting here at the Ihop in Stafford Texas receiving THE WORST service EVER. I am here from out of town and I had to beg for a menu and called the manager in order to get decent service. I will not be back. I use to love I hop


customer September 25, 2015 at 5:55 pm

I just wanted to inform you about the Conway, AR location. The IHOP there has the most disgusting drug-invested employees. No one knows what they are doing they are so high. The manager seems to allow her employees to smoke marijuana on the premises and smokes with them. There appears to be much nepotism and favoritism amongst the employees as well. How embarrassing for such a well known chain. It is absolutely appalling that you’d allow a business to be run like that.


Jim Jones September 15, 2015 at 12:42 am

I drove to the IHOP in Pascagoula Sunday evening to have dinner with a friend. We parked our vehicles and walked up at 9:50 to find the doors locked. A hand written sign stated they would be closing at 10. The sign illuminated on the building clearly states open 24 hours. Are there more hours in a day than I am aware of? Looks like a possibility of false advertising. Why have a sign that says open 24 hours if you are not going to be open. Unsatisfactory!


Disgusted September 11, 2015 at 8:16 pm

Your Charlottesville store is a very trifling and discombobulated store they don’t have a district manager and every employee they hire quits because the store is all out of wack the general manager as of now is a perv the cooks are nasty they don’t wash their hands or use gloves they pick the food that fell on the floor up and put it in the fryer and then put it back on the plates customer service is bad and the store is nasty the only reason they pass inspections is because they have informants from other stores letting Them know people eat for free everyday servers touch the customers food after this I’m letting the health department know that the store needs to be shut down and I will do everything in my will power to make it happen if you don’t and this is your Charlottesville va store


Avery Fisher September 10, 2015 at 2:49 am

I went into IHOP for lunch today (South San Francisco) at the airport. I waited to place an order to go (ten minutes) no one came (I’m 6’3″) the waitress was a Hispanic lady named Martha. Another customer walked in and Martha walked over to help him (ignoring me) the other guy told Martha that I was first, she still decided to seat him. I told her to have a nice day!
Obviously Martha was not trained appropriately or at all! I wasted 15 mins of my lunch break. Martha was RUDE, annoying and focused on seating members (tips) instead of customer service. I’m not sure who hired this person, but needs to be terminated for not training her.
I am taken back that IHOP employs individuals like this. I better head to a better restaurant next time.


Niki Bennett September 8, 2015 at 5:54 pm

Went to IHOP in North Beach Miami on 9/7/15 and had the MOST HORRIBLE EXPERIENCE. We made several attempts to place an order via phone for take out to be rudely hung up 3 times as we watched the personnel pick from the parking lot!! Upon going inside and notifying the staff that we wanted to order but were hung up on the manager began to obnoxiously tell us that we hung up the phone (which makes no sense whatsoever) and then lied and said she picked up and put the call on mute!! We didn’t hang up and the manager became annoyed and irate with us . Instead of apologizing she yelled ,cursing and screamed she didn’t have to service us and to get out of her store. She pointed her finger in my face and flailing her hands In a combative fashion. We asked for her name And she refused to give , did not have on a name tag and then finally have a fake name of Maria. We requested a phone number for corporate and the store number she refused to give the info and said get it yourself!! This manager whose name I later found out is Estella is a liability to this establishment. I’ve never been more humiliated, disrespected degraded and mistreated in my life. I have placed a call to customer relations and have the entire situation on video which I intend on posting on social media.


M Buckhault September 6, 2015 at 8:54 pm

Finally got a chance to go to the new IHOP in Laurel MS. It was bright, clean and beautiful. We were seated immediately The store was not too busy but the table and booth on either side of us were occupied. Servers passed us many times taking care of these customers. After 10 minutes or more I stopped one of them and asked if she might take our order only to be told they were in the middle of a shift change. Then she walked away and so did we. As we left not one of the several employees standing around spoke to us. We have no plans to return.


Christin Deaver September 6, 2015 at 2:25 pm

My family ( husband and our three small girls) and I just left the ihop @ 1300 South Kings Highway, Myrtle Beach, SC. We go to ihop every time we travel and Today’s visit was by far the worst. The wait was understandable, as they were busy bc of labor day weekend. The waitress was rude bc we weren’t ready to order our food as soon as we were seated. And as we were eating our breakfast, a roach crawled across the table and over my daughter’s food before my husband could kill it with a napkin. He immediately showed it to the waitress amd told her what happened. She just stood there for a minute and finally asked if my daughter wanted another plate. When she brought the food, We got to go plates and went to pay for our food, as my kids were officially grossed out by the roach. While passing for our food, My husband complained to the manager at the register. She just said “it happens” and gave him the receipt and said “next”. Not only was the service awful, but the roach, and the fact that even the manager didn’t care, that really disgusted me. I will not be eating at this particular ihop again.


Missy holifield September 5, 2015 at 12:21 am

The new IHOP in Laurel MS is horrible! We stood at the front desk waiting to get on a seating list for 20 minutes while the girls talked and took a to go order. Then finally we were seated and waited 25 minutes and no one even came to take our drink order. There were so many servers walking by and a few huddled up talking. After 35 minutes with no one bothering to get even a drink order we decided to leave. By the way they weren’t busy but seemed over staffed. I have been a server in a fine dining restaurant before and I just don’t see what the problem is with this new restaurant at all…everyone in town is already done with our new ihop. We won’t be back! I don’t expect this new store to stay open long with current management or staff.


Disgusted customer September 4, 2015 at 9:07 pm

I am absolutely disgusted by my visit to the Mt Airy store in Maryland. The manager Sam came to our table after the food was delivered cold. When he approached the table his attitude and the way he carried himself was repulsive. He looked dirty with greasy hair and a horrible smell of Marijuana and stale cigarette smoke. He looked like he should be in a truck stop diner. He was rude and offered to warm the food. We had already waited 40 minutes to get. The young girl waiting on us also smelled of Marijuana when she delivered the food. As if they had been outside smoking weed while our food sat getting cold in the kitchen. I have never be so discussed in my life. I am sad to see such a place as well know like that not drug testing employees and allowing such behavior at the job as well as someone that doesn’t seems to care about hygiene while working in the environment.


Just chillin September 11, 2015 at 10:58 pm

Lol food places like ihop wouldn’t have employees if they drug tested


william davis August 31, 2015 at 9:06 pm

terrible service, laurel, ms asked for creamer for coffee,waitress said they are fixing creamer in kitchen, (little creamer containers already pre packaged) never brought them, coffee was lukewarm, took about 30 min to get eggs and pancakes, only about 10 customers total, other customers going up and complaining had to finally ask another waitress to get our waiter to bring our check, talked to manager, he said they should have told you you would have a long wait, ill get on my staff, goodbye.very unsatisfactory, we wont be back and will tell all our friends


Jonathan Garcia August 31, 2015 at 12:17 am

I am a former server of ihop. Just today I had quit I would like to leave a complaint on store number 2124. The new ihop on 39th and rainbow in Kansas City Kansas. Without further ado I will explain complaint.. Working there I had gotten no break, there were times where I would ask for a five minute break at the least just to kind of refuel, and rest a little so I can get back out there and serve people and still provide great customer service and I was never given a yes for a break, the only time I was ever told to go on break is if I was working a double and even then I was told to clock out when eating a meal. so you are not compensated. Another reasoning for why I had quit is because we have this whole new ihop thirst goal going on, where all of the stores in a district compete for highest beverage sales. My store had one the fist week, I was granted a $50 incentive for being the top server in my store for highest beverage sales which motivated me even more to help keep my store at number one in our district.. Turns out we had won the second week, and the current manager (Seif) had put up on the wall announcing we had won the second week of the thirst goal but chose not to reveal the servers with the highest beverage sales, instead he explained that he wasn’t going to give out the incentive he was going to keep the incentive for the shortage of money that had came up missing in the cash register when the other manager was working there at the time (Britney Morgan) . If I didn’t win the second week then that’s fine but I know we won the second week and we all busted out butts to make sure we did everything to win that second week to hear that the money isn’t going to the ones who deserve it’s going towards the money drawer because of shortages. It sucks that the servers have to pay for it out of incentive when it was done on the managers clock I believe that is not fair and that that is what a manger is there for is to makes sure that does not happen on their hands instead of having it happen and choosing to take from others to fix a mistake going on in your restaurant under your watch. Another reason for why I had quit is because I’m tired of being talked down on and I’m tired of being yelled at.. I’m the type to accept constructive criticism so I can better myself and better myself so I can give people the opportunity to enjoy their dinning experience with us. But once you mess up on an order by accident and or forget to add something in or have any questions about something you get talked down to and you get yelled at.. I’ve seen plenty of servers come and go within the two months I’ve been there and its commonly because of this reason.. Mind you I am only human and I had shared words out of tiredness, anger abd frustration before quitting. But I want to be the one to speak up about it and let headquarters know what’s really going on at the IHOP on rainbow and 39th in Kansas City Kansas. I’m a big believer of treating your co workers with respect and doing everything you can to help one another and better one another so you look good as a team. And to make the work atmosphere enjoyable not like a burden like your forced to come to work everyday even though you don’t want to be there. Be these are by far the biggest complaints I have I would like to address towards corporate headquarters on store number 2124 if any questions, comments or concerns please feel free to reach me thank you -Jonathan Garcia


Juanita Infante August 30, 2015 at 2:49 pm

My son and I went to breakfast to the IHOP on Flamingo Road in Cooper City, Florida. We waited for 30 minutes to be seated , while half of the restaurant was empty. The excuse was that the kitchen was backed up and they couldn’t seat anyone else. I asked to speak to a manager 3 times, and no one ever came to speak to me. They told me that the manager was busy doing accounting. We left without eating, and you can be certain that I will never go back to that place. Several people said the same.


Barbara August 27, 2015 at 6:16 pm

8/26 – My Husband and I are senior citizens. We frequent the I-Hop in La Verne, CA. Recently, we notice a sign posted “Senior Special. Buy 2 drinks, one entree, get the second entree for free” We decided to try it out. Being a “senior special” you’d think we could’ve ordered from the senior menu, like we normally do. But, the server told us we had to order from the regular priced menu in order to use the “senior special” What we normally order from the senior menu is the talipia fish and roast beef, which costs about $9 each. The same items from the regular menu are priced at about $13 each. The least expensive drink is coffee at about $3 each. We figured we’d go ahead and order from the regular menu, since we would be getting a free entree. All totaled, we expected to pay about $20, but were surprised to see the ticket that did not give us a “free” entree, but only deducted $9. Overall, we paid more for the “senior special” than we would’ve paid ordering straight from the senior menu, without the special. Talk about bait and switch. We brought this to the attention of the check-out person, letting them know “the sign reads “free” entree, not $9 off. He gave us the impression that he was telling a supervisor about it, but, came back and said “That’s what it is – $9 off. If you like, you can come back tomorrow and tell the manager about it. What??? – no manager on the premises. This is one of a few negative experiences that I have had at the La Verne I-Hop regarding “specials” . It’s like they’re making it up as they go along. This is the first time that I’ve ever posted anything like this,. But, enough is enough. I-Hop, you are officially on my crap list of restaurants that bait and switch.


monika Reed August 27, 2015 at 1:11 am

Oh Geeze.I am sitting at ihop on Broadway or holliday in Wichita falls Texas
Right now the 2 groups if customers ate using the most foulest of language. “F language as loud as they can with no employees asking them to be quiet or leave!!!! You got to be kidding me!!!! I’m stupified!!! I will never come back


Rocio August 26, 2015 at 12:51 pm

I went to ihope a couple of days ago and it was the worse . First we sat waiting for about 30 minutes then we order waited about 3 hours for the food when it came the food was cold . We paid 76 dollars never will i return to the ihop in ga on Lawrenceville hwy


No longer a customer August 25, 2015 at 10:43 am

I have been to IHOP on Sterling in Kansas City, Mo numerous times and each time I got the same results. The waiters and waitresses Do Not Care about the customers and neither do the managers or general managers spoke to them in several occasions and they will not replace your order after it’s been missed up I usually always get the Big Steak Omelette with hash browns on the side and either they forget them or put them inside also I had hair in my food and they only wanna compensate you 10% off your meal I have called the several times to get my order correct ed and been pasted around from person to person so my advice would be to NOT EAT HERE THEY DON’T. CARE ABOUT SERVICE OR CUSTOMERS!!!!!!


Manisha August 24, 2015 at 8:03 pm

Me and my mom went to ihop San Bruno CA everything was fine we ordered our food and the then we got our food and we started eating as soon as my mom started eating she saw a long peace Of hair in her food . That was really disgusting now we will eat ihop… They should just close down poor service and disgusting food .


marco August 24, 2015 at 7:45 pm

I have a friend that works in the one in Mishawaka Indiana and they get tips but a waitress that normally tips her is taking her money and mamagment doesn’t care and shes afraid to lose her job but this isn’t right a hard working person deserves every tip and time she’s there raising a child with two jobs no sleep just to get ripped off i don’t know who gave this guy the manament position but popping pills and shooting up with illegals in the back isn’t my kind of place to enjoy my breakfast /lunch/dinner its discussing to know workers eat off of plates after customers are done with them the one whose stealing gets away with murder and sexual harassment and the hard worker gets squat no help from management nothing just ignore and forget while she looses the money she work hard on I complained before and you guys send me to that dumb manager like what is that gonna do he’s the problem so why am I gonna go talk to the problem for?? I will keep on complaining til something is done to that specific location


Christin Horton August 22, 2015 at 12:20 pm

The restaurant stold $24 by overcharging my credit card from a $76 bill which included a gratuity charge of $9 bring the total charge to my bank at $99. After a week a calling to speak with Ike Barakat, GM I was told that he’d investigate but would not give a full refund. I will be telling everyone of the theft that happened and this location durning a time where countless travelers were visiting the Kansas City speedway area for events. Who knows how much more money this company has stolen from their customers.


Ashley August 21, 2015 at 7:04 am

I decided to go to IHOP in Miami on 36st and I felt so unwelcome there it was me and my BF then to others we had just been sitting waiting for someone to seat us for 10 mins before the two other walked in but no one came but soon as the other two came in they were seated right away while we waited btw we are black the other to or white and a white lady seat them it took for one of the black guys to come over to seat us he was saying it’s okay that just was so rude of someone we all are human on top of that your on your job bad look Ms.LADY !


SM August 20, 2015 at 1:20 pm

Went the IHOP on meridian blvd in reading PA and it was the worst experience ever when it comes to the employees. The waitresses look like they are on some kind of hard core drug slurring theirs words and giving ATTITUDE when asking what was it she was trying to tell me. Upon leaving I seen a few workers from the back of the house including a lady MANAGER smoke weed behind a bush across from form IHOP. It looked like an episode from the70′s show the were all in a circle passing it around. I guess if a “MANAGER” sits down with their employees to get high it’s ok for the employees to get away with it. Never again will I go to this IHOP again. I think It’s just as bad as going to MARIA’S on penn st. But at least over there the employees are responsible..


Earline Gentry August 14, 2015 at 2:03 pm

I am a resident of Inglewood, Ca. my family and I had just left the Double Tree hotel in Torrance the morning of August 2, 2015 where we attended our family reunion. My daughter and her four children were visiting from here Junction City, Kansas where her husband is stationed in the United States Army. We decided to have breakfast at an IHOP in Torrance once we were able to find the nearest location we arrived at 24631 Crenshaw Blvd,, Torrance, Ca. 90505.
Although it was a long wait we decided to wait it out. We were all sitting outside but where I was sitting was just to hot so I decided to leave my family outside and went into IHOP. I sat in the waiting area while in the waiting area I saw a Caucasian man with mingled gray hair come in he begin showing some pictures to the employees of IHOP as the communicated with one another. I thought to myself he must be a regular customer who is showing off some family pics.
As I recall while we were still waiting there was a lady who appeared to be Caucasian or Hispanic short in statue there were approx 2-3 IHOP employees talking to her and it appeared as if they were whispering to her for some reason, I thought to myself since she was alone maybe they will give her some special consideration because she was alone and find seating for her. I remember seeing her seated alone at a small table not far from where we were finally called to be seated.
I never imagined what had transpired prior to her coming into IHOP while the rest of my family were still sitting outside near the parking lot apparently they didn’t witness the course of events that were connected to what I witnessed inside of IHOP. When we finished eating headed out to the parking lot, suddenly I heard my daughter screaming, “Somebody hit the car!”
She was hysterical standing there crying with her four children. My daughter and I proceeded to go back into IHop and ask if they had a camera, when one of the female African American employees said oh is that your silver car the small car that was hit? And she said that was Raya, my daughter said how do you know that, she was surprised to find out, the employees knew all along that someone was responsible for hitting the car and was also told about the man who had witnessed to accident. Showing them pictures on his cell phone and asking if they had an intercom to announce that someones car had been hit. There response was NO!!! When she went to get the manager whose name was Blair, he seemed a bit insensitive when he said she came to them and said that she had hit the car. All I can say to that, you can hear them calling customers from the outside as well as inside how else would the people inside know then their party was being called? All the employees agreed that they knew the lady who hit the car and that she is a regular customer and when she comes in they will get her insurance information for my daughter, my daughter willing left her information. When the lady returned to IHOP the Manager told my daughter the lady refused to provide her information and changed her story, denying that she hit the rental car while it was parked. Leaving my daughter held responsible for the inconsideration of the staff at IHOP. Let me say we had enjoyed the food the service was great as far as eating was concerned. But when it comes to dealing with real life situations maybe the employees at IHOP need to be trained on empathy, simply by placing there selves in a situation such as this. In closing in my earnest opinion IHOP should compensate my daughter due to the fact that all of this could have been avoided if they would have just announced when it happened. Instead of trying to cover it up to protect one frequent customer who apparently lied, has resulted in my daughter filing a hit and police report and submitting it to her insurance company leaving the burden of a 500.00 deductible is simply outrageous really placed a hardship on her family visit for an enjoyable event deeply angers me. I sincerely hope and pray that someone takes the time to response to my complaint with the satisfaction of reprimanding the Torrance IHOP for their insensitive and unprofessional response to a situation that could have been avoided…

Thank you for your consideration in the above entitled matter…I am deeply sadden about the course of events and lack of resolution…


Unidentified August 12, 2015 at 11:44 pm

Just a complaint about the IHOP in Searcy, AR. I have got a few friends working there and they said there is black mold over the ceiling and in the kitchen. The manager said pipes have been leaking that it’s not a big deal and repainted the ceiling tiles. I have not ate there since I heard but I have got a few friends that have gotten sick eating there. Searcy is not a very big town and the word will get out fast. The employees have made complaints but they still have yet to do something about. I mean I wouldn’t want to be sitting at a restaurant table and have water from the ceiling drip onto my table because the ceiling tile busts.! This place already had bad service when I have ate there now this. If it don’t get resolved it will go viral


Mary August 9, 2015 at 5:47 pm

I went to Bayshore NY IHOP. Horrible decision! They tried to seat us near the bathroom. I declined and asked for a table on the opposite side. The host took my name and said I would have to wait. I said that was fine but I asked why we couldn’t be seated in the table that was empty. The young man said that someone else was waiting for that table and gestured to a white couple that was also waiting. I said ok and we sat and waited. The young man told two other employees that Mary was waiting to be seated on the ‘brighter side’. I noticed they were looking at each other strangely but chose to ignore it. The white couple was then seated elsewhere which I thought curious. Two white couples were seated; one of them in the seats that we had indicated and requested initially. That’s when I said, “You have got to be kidding me.” The employee immediately said, “I just came to the desk. I didn’t realize you were waiting.” I replied that I heard the previous guy tell him and he looked right at me and my son. Additionally he walked right past us to seat TWO more couples. I asked to speak with the manager who apologized and said that they were new and he would speak to them. He was not interested in even hearing me out but he offered to serve us himself. I told him thank you, but after that shameful treatment, I wouldn’t feel comfortable with the service or the food. I guess he didn’t realize this was not the first time that I had a bad experience at IHOP. Shameful how they treat the black patrons. Always seating them by the bathrooms and servicing them last. I cringe to think what they might be doing to the food. Not the same server, but the same treatment. What kind of training are these people getting?


Thomas Carlin August 9, 2015 at 11:29 am

Went to IHOP 3300 Princess Anne Rd Va Beach in Lands town Commons this morning at 130.manager and waitress smoking next to entry.no host no greeter.the security guard got the bussed to seat us.no waitress for five minutes so we left.a cook and another waitress walked out in front of us to smoke as well.second time I have had a bad experience out of third visit.next time I will eat at home.never again I hop..The Village Inn should take over your lease.They would triple the revenue just by having great management!


unidentified August 9, 2015 at 3:03 am

I live in Alexandria,La. I went to the iHOP here and it is horrible. There was a African American Manager i think they were calling her La La. She is always in the parking lot when i come at night time on weekends usually around 9:00 or 10:00pm before i go to the club. They said its her kids and grandchildren that is always out there with her and i don’t know if they pay for their food and drinks or not but i always see her giving them food in bags and drinks but i don’t never see them paying for it. My server was named Paulette she was the best, her friend that was working as a server named Brittany was the best too they were so polite and helped us with everything but the manager is always rude and talking about people like the customers and her employees. Every time i go she is never doing anything. Y’all need to do something about y’all’s managers I went in the morning time and the General Manager was walking by and grabbed napkins off of our table and said we couldn’t have but one per person i think that is not a good idea because when people eat they always making a mess or dropping food and we are going to need napkins. So i quit going in the mornings and started going at night and it is still bad business! Our food took almost 45 minutes to come out that is too long. Please do something about this business! I do not want to step foot back in this restaurant. Alexandria,La 71301


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