IHOP Corporate Office

IHOP Corporate Office Address

450 N Brand Blvd 7th Floor
Glendale, CA 91203

Contact IHOP

Phone Number: (818) 240-6055
Fax Number: (818) 637-3131
Website: http://www.ihop.com
Email: Email IHOP


CEO: Julia A. Stewart
CFO: Thomas W. Emrey
COO: Mike Archer

IHOP History

International House of Pancakes or IHOP for short, was founded in 1958 by Al and Jerry Lapin.  The first location was in Toluca Lake, California.

In 1960, the company begins franchising and in 1961 the company goes public.

In 1973, the acronym IHOP is introduced in their marketing for the first time.

In 1985, the Rooty Tooty Fresh N’ Fruity is introduced.

In 1992, the 500th IHOP location opens.  In 2001, the 1000th IHOP location opens.

In 2007, IHOP’s parent company DineEquity successful acquires the Applebee’s chain of restaurants.

Today, IHOP operates over 1500 restaurants in the US, mostly franchises.

{ 274 comments… read them below or add one }

Jacque March 29, 2015 at 5:27 am

The pueblo Ihop has the best cook I have ever seen. His name is Dennis Anaya. He has cooked for this Ihop for 15 years or so. Recently they got a new female manager that doesn’t seem to like him. Harrassing him alot. I went in tonight and found out she gave him the week off because supposedly someone complained to corp about burnt toast. I’ve heard her threaten his job before then work him all kinds of extra hours. He doesn’t complain when they need him to work extra hours because hw loves cookinh and has a heart for Ihop. If she fires this excellent dedicated cook… I will never go back


anonymous March 20, 2015 at 12:43 pm

I currently work at an IHOP, where our shifts are being taken for people not doing the surveys! How can I force someone to take time out of their day to do a survey? I can only refer them and If I try hard and tell people about the survey , how do I get people to do them, how is this my responsibility? Do something about this corporate! Tri-Cities WA


T March 16, 2015 at 10:39 am

7405 Greenbelt Road,GREENBELT, MD 20770-3402 US Store#:2113

I went into this restaurant tonight and was SEVERLY DISAPPOINTED! Their staff seated us immediately and then we waited 30 minutes for a server! Them after he finally took our order, we waited another 40 minutes for food and then I saw the couple that came 30 minutes after us get their food! I have two athletes that came to compete in the USATF National Youth Indoor Championships, who have been running all day and all they wanted to do was have a good meal. Your staff did nothing to resolve the issue and we left still hungry and VERY UNSATISFIED! As a visitor from out of state that is constantly traveling here, I can honestly say that I will NEVER make this a place where I come to again!


Jen March 9, 2015 at 8:44 pm

I recently appliyed at ihop in morris ,il and i quickly got an interview from the manager Josh. He told me to come in sunday and do paperwork. He gave me the job all i had to do is fill out paperwork. Well , i went in on sunday and Andrew said Josh was not supposed to hire me and they are not looking for anyone in that position . But there was a sign on the door coming in the resteraunt clearly saying “HIRING HOSTESS” . Josh is denying an involvement saying he didnt hire me . My sister emily was sitting in the booth behind us so she can verify this. they think because i am 16 years old , they can screw me over. Both of my sibilings work there and they are honestly degraded by the managers especialy Andrew be is rude and something needs to be done hopefully some one does something about this . My sisters come home complaining every day because him and the cooks . One of the cooks Alberto said FOUL things and she told josh and andrew and they did nothing . My father even went in to talk to the managers . Still nothing is done. He continously says rude things to her just because “he doesnt like her” she did absoulety nothing wrong . if you could help me spread this that would be great.


kristy March 12, 2015 at 10:40 am

I’m amazed you had an experience like this so did I at the Crystal Lake ihop in Il. The situation is different but I have never felt so degraded and worthless at any other place I work. I was told to work off the clock. And had a really hard time with the cooks none of them speaking English the managers would treat me like garbage.


Jen March 13, 2015 at 9:46 pm

They are so ridiculous! Something needs to be dine about this. They cant walk all over us like that . I am contacting .


Mark DeGarmo March 6, 2015 at 6:44 pm

Was robbed at the Albuquerque IHOP March 5th.
According to police, was the 18th victim this year.
Owner claims he’s concerned, yet no warning to customers of any kind. Lost 10k worth of personal belongings. Inside job? Owner states it’s the apt. complex BEHIND restaurant. Last four burglaries happened in front of restaurant. Wouldn’t be an inside job would it?


Turbo Squirt March 6, 2015 at 1:50 pm

All I gotta say is instead of calling it ihop it should be called ishits. Cold and nasty food. I will never go again.


Mary March 6, 2015 at 12:32 pm

This morning my daughter and I ate at the IHOP in Hayward, California on Foothill Blvd. After my daughter and I ordered our meal and man who obviously was schizophrenic entered the restaurant and sat himself down the booth next to my daughter and I and then said something to the fact that my daughter and I were lovers. He stared at us and made us feel very uncomfortable and he was loud and rude to the other customers. He then stood up in front of our table and took his hoodie off in front of us. The servers never said a word to him nor did they call the police. The server then took his order and after he then tell us that us white people (my daughter and I) are afraid of black men. He then told one of the customers to quit staring at him and the waitress never said a word to him. Then a customer and his wife was sat right next to him and the psycho man harnesses him implementing that he was a police and that he will show him what he would do. At that point the police should had been called but the waitress served his food! The psycho man then asked me what I am eating and I tell him I don’t know then tells my daughter that I am ugly. He was loud and just too disturbing and I felt threatened. While he was eating that is when the server finally went to the back to call the police. It took that long for her to call! NO manager was present cause I just got a call from him and he did say I just arrived and the police finally showed up. it amazes me that after the man leaved the workers that are men come out to the eating area. These servers were scared but from the beginning they should have offered my daughter and I another table to sit and the man with his wife. These women need training because next time something worse can happen. My daughter did not eat her food because she was very upset and scared and I ate only not to look at the man. It was scary and very uncomfortable.


Christine March 3, 2015 at 10:38 pm

Today wad supposed to be National Pancake Day and with my schedule I was unable to go until right before 9pm. When I arrived at the IHOP on Wilma Rudolph Blvd., in Clarksville, Tennessee, they told me that it had ended at 8:30. I’m sure they still had pancakes so why would they not want the donation that would have hopefully blessed someone in need. They also refused to answer the phone when I tried reaching a manger. I’ve never had such bad customer service…even at this location.


cristal March 3, 2015 at 10:28 am

National Pancake day eh?? It should be National Waitress Complaints Day!!!!!!! We are paying customers! And all Facebook is filled with disrespectul comments about we PAYING CUSTOMERS dont tip??? Yall should get a new management on all ihip this is Ridiculous! I prefer to go to Dennys!


charles February 18, 2015 at 1:25 pm

I recently saw an article about the cleanliness of the i hop in raytown mo. i had never noticed it being as bad as the article said and it is one of the few resturants in raytown so i went there this morning after sitting and drinking coffee for 45 minutes the waiter came out and told me they lost my ticket. when i asked then they haven’t even started it he replied yes they had started it but what did you order, itold him to charge me for the coffee and cancel the food. it is obvious that if they did not know what i ordered that they had not started cooking it. between the cleanliness the poor service and being lied to i think i will drive the extra 10 minutes to lees summit from now on. this resturant has a reputation for hiring not the best help. maybe if the ceo gives up her 500 dollar a pair shoes i read about in one other article they can pay enough to hire some good help.


andrea February 16, 2015 at 3:48 pm

As a regular customer at your Morris Illinois I hop I have witnessed a. Store manager named Andrew mentally abuse the waitresses I have seen one waitress constantly singled out the older lady she’s been there along time one of the best servers matter of fact I will only let her wait on us this man has NO business managing anyone I hope you can resolve this because this is a small town and once word gets out people won’t come there’s plenty of restaurant’s in this town seems like nobody cares what this man is doing nobody’s in authority is trying to either if he isn’t removed I’m personally going further there is a law against age discrimination he is making an example out of her to make other waitresses conform therefore making this mental abuse please see that this gets to the owner I’m sure he would not allow this


James Bond February 14, 2015 at 11:01 pm

So my husband and I are went to IHOP on 38th &I65 and were told that we have to wait 45 min. Before we can be seated. Because they only have 1server , and the manager is just standing at the front counter talking to the host not assisting with anything. I don’t like Denny’s but I think I might go from now on at least we won’t have to wait 45min to be seated.


Anonymous February 12, 2015 at 10:32 am

I hop on Route 50 Winchester VA, 22602. Myself and many other of your loyal customers have seen the mistreatment of the staff. Sabrina W, the manager that works there uses vulgar language to many of the staff as well as being very rude and not polite what so ever. The language she uses as a manager is unacceptable. You can just see the favoritism when she makes little side comments. Not to mention the cooks are completely racist, laughing at the servers when they can’t understand the cooks speak. My friends daughter works there and she tells us all the time about the inappropriate language and rudeness. She feels as if she doesn’t get enough credit for the work she gives out. I believe Sabrina should get fired or at least talked to. No one should be treated like that.
Will not be wasting my time eating at this specific Ihop again.


Angel Adkins February 12, 2015 at 10:03 am

i was recently terminated from ihop for who knows what reason, but my night manager treated her night staff like crap. She has cursed at me and a few other of her staff. She continuously talks about certain workers to her ” favorites ” and she seems to not care how she treats her staff. I would honestly never want to work under that type of management beings that i am only 16. She has told other staff members that she could ” strangle me ” for making mistakes. I am much more so glad that i was terminated, just hoping my next job i am not faced with these kinds of working conditions.


Susanna Lee, MD February 8, 2015 at 3:40 pm

My colleagues and I go to IHOP to eat before work all the time because it’s near our hospital. We always would have a great breakfast/lunch there. But this time I went, I had left my IPhone there and when I went back to see if somebody had returned it, the manager Willis was very nice and handed me my phone. However, the DISTRICT MANAGER, Jack, was there as well. He seemed pretty mad that I came back for my IPhone 6. Was he mad at the fact that I came back for my phone so that he could not keep it? I don’t know. I ask him a question and next thing I know, he’s yelling at me telling me to leave through the front door. This is very unprofessional for a DISTRICT manager. This experience DEFINATELY changed my view on IHOP. I will be telling my colleagues at work about this and we will not be supporting IHOP anymore.


Susanna Lee, MD February 8, 2015 at 3:49 pm

The IHOP that I had the horrible experience was located at 533 Old Country Road, Westbury, NY, 11590. US Store #3433. I do not know if IHOP Corporate takes these comments in consideration, but I hope they do because they definitely need to hire more professional DISTRICT MANAGERS, ones who do not YELL at their customers.


MICHELE V.WILLIAMS-Castro February 6, 2015 at 8:52 am

The worker smelled like marijuana and cigarettes! I lost my appetite and me and my husband walked out. Just before we entered the worker approached us about selling us illegal movies and he smelled like marijuana which followed him into the restaurant. To my understanding this worker has had previous disciplinary acts with the police up at the site(rainbow & spring mountain -las vegas Nevada) during business hours!? I hope you understand who your company hires represents you as a whole. There are way more experienced non marijuana/illegal movie selling young people who would better qualify unless that site needs workers just that bad. The waitress on the other hand was pleasant and informed me to make an online complaint. The worker’s name is Brandon Southall. Please note that this experience has gave me a new not so good outlook on this location. My husband and i are appalled and will NEVER visit that location again.


eb January 28, 2015 at 11:30 am

On Sunday, January 25, 2015, my family and I (my wife, 90 year old mom, 82 year old aunt and our 30 year old son) went to the IHOP in Germantown MD. My mom, aunt and I had the sunny side up eggs, bacon and pancakes at about 11 am. At about 9pm I came down with violent “gastrointestinal distress” and severe chills. By the next morning I had lost 6 lbs. The next morning I found out that my mom and aunt had begun with the same issues around 4am. My wife had an omelet and my son has eggs over medium with blueberry pancakes and they had no issues.

I called the health department and they sent an inspector to the IHOP (good for them) but by that time all of the eggs that had been standing out too long had already been used.

When I called the store the manager on duty (Antonio) referred me to the little asterisk about “undercooked eggs” etc. At least he didn’t offer me a coupon to come back.


Vern January 22, 2015 at 7:34 pm

My wife and I are “regulars” at the local IHOP in Griffin, GA ALL the wait staff are GENEROUSLY polite and efficient. We have some favorites among the wait staff: Amosina, Sara B, Celia, and Amanda are 4 of the “Stand Outs” .. These people including Danny the dishwasher all work as a cohesive, well managed team which we attribute to the manager KERRY….We have not been in Georgia very long but have learned a few things…. “Ya’ll Do GOOD !!!


Catherine January 20, 2015 at 4:22 pm

What an enjoyable breakfast! Yesterday my husband and myself went to a fairly new IHOP in Silverdale Washington. It was a legal holiday and very busy. We gave our names and sat down expecting a bit of a wait for a table. It wasn’t three or four minutes and our names were called. To make a long story short we had a very good breakfast experience. The waitress was friendly and attentive though very busy. The food was served quickly and was a generous amount and tasted very good. Since the restaurant was busy with no available tables most of the time I watched the management staff as they helped even cleaning tables. My husband and I eat out frequently and we thought that this restaurant deserves to be acknowledged for the great job they are doing.


Amy Scrimpsher January 19, 2015 at 10:12 pm

Fountain, Colorado Store #2111 I worked at ihop for 6 days. The guy that was suppose to train me got fired the night that i started. After him no one trained me. They fired me saying i wasn’t doing the work right. Well how can i when i didn’t get trained? Never going there again and i wouldn’t work there.


Vivian January 19, 2015 at 11:30 am

I work at the Ihop in Clayton Road Concord Ca, my managers name Laura Guadarrama, i been working there for 3-4 months now, i couldnt come in to work on Saturday due to personal reasons but did tell my manager on thursday about it she said she already had the schedule up and that i had to come in, and so on Sunday when i came in to work she claimed she thought i was quiting and she had already hired somebody else to cover my shift and that i was on call from now on, i said i had never talk to her about quiting and she said that i would be on call from now on. Isnt that an injustice comming from her? I see other people doing worse everyday and im the one that she actually takes of schedule.


Michelle January 17, 2015 at 8:55 am

If you want to score pills or weed just go to the ihop in Columbia,Mo.I’m sure the manager Eddie don’t mind that his employees sell or use drugs.Bought it to his attention but he shook it off like it’s was nothing.And i recorded or conversation.


Susan January 14, 2015 at 11:09 am

I’m sure my comment will go as unnoticed as my broken elbow did to my GM and manager. I’m a new server at my local IHOP location. When I was hired I was told I had 2 weeks to get slip resistant shoes which was fine because I’m a single mom who had been unemployed since late November. I started working and training on Tuesday January 6. My first day of taking tables was the second half of my shift on January 10. The incident happened at approximately 2pm when coming out of the dish room. I was in major pain, but I put the order in I had just taken so my customers didn’t suffer, asked a fellow server to keep an eye on my tables and went back to talk to my GM and manager about my injury. No accident report was written, at least not one I had to sign, no option to go get my elbow checked out, nothing. I was allowed to regain my composure because I was in a crazy amount of tears, and sent back to work. I got off around 5:45/6. I was in pain but knew I didn’t have the money for a doctors or hospital visit so I toughed it out that night and came back at 8am as scheduled. I was in so much pain while ” training” that I asked if I could go home. I iced my elbow that night and woke up the next day in sever pain. I had a few appointments that were mandatory that morning and then went to my cousins house who basically forced me to go to the ER. After almost 5 hours in the emergency room I was told I have a broken radius and would need a cast and not to use my left arm until I got cleared. I’m not allowed to work by my GM’s standards, so not only am I paying my own doctors bills but I’ll also more than likely lose my home and everything else in it. Thanks IHOP!


charles February 18, 2015 at 1:37 pm

hire a lawyer any file a workers comp claim


Yvonne Nickson January 10, 2015 at 12:23 am

Tonight i ate ihop in Oviedo fl alafaya… me n my family got in about 915pm or lil later this ihop is not 24 hr it closed at 10… well i cashed my paycheck today … n i left the wallet at ihop 1-9-15 now um praying to get just my dl, credit cards, money it was a large amount so not expecting to see the $$, but i pray to god just to get back my wallet… i pray that my server n the host also store manger b honest ppl… further information will follow this msg i will let the world no if they were honest n return not only my MK wallet but the items inside… i am so hurt in tears as i type this idk how i am goin to pay my bills this month my god help me tomorrow is all i can say n only thing at this time is to have faith in god n that he will see me thur this…


Yvonne Nickson January 10, 2015 at 8:46 am

Today @815 i went back to ihope Oviedo… i got my wallet n money n everything thing else thank you lord… thanks ihop for being honest the manger called and said they didnt see a wallet but he took the time to relook and there it was with everything intact… thank u lord thank you …


Darwin January 1, 2015 at 8:30 am

I am writing about an experience I had on the morning of New Years Eve. My son, who just turned 11 and loves IHOP, had been looking forward to his birthday breakfast. We arrived at IHOP around 8:50 am and were seated promptly. Before ordering, I opened this email to show the waitress the birthday coupon.
She apologized but told me it needed to be printed out. After some polite back-and-forth, I could tell she felt horrible about it but she had to follow company policy. I asked to speak to the Manager. Within a few minutes he came out to speak with us. He politely reaffirmed that the email was not valid unless printed. I asked if he could print it for me in the office, to which he replied “oh, no, we’re not supposed to do that.”
I explained that every other chain restaurant allows coupons to be presented on a smart phone. It’s just a matter of a code being rung in with the check. I also commented that not everyone has a printer at home, to which the manager suggested I go to Staples or my local library. REALLY??
At this point I thanked him for his time and left the restaurant. My son and I ended up going to a local breakfast establishment that values customer loyalty. I will never set foot into an IHOP again.

My point is this: I did not follow the rules on the coupon, and the store did nothing but follow company policy, despite its ridiculousness. I’m not so much complaining about the managers unwillingness to bend the rules, but hoping you will “get with the 21st century” and realize printed forms are all but obsolete.

What is terribly ironic is that IHOP sends me email coupons almost weekly. Isn’t the intention to increase traffic into you stores? It worked. You were going to give my son a free breakfast anyway, so I wasn’t looking for an additional handout. I was in the store as a paying (for mine) customer and your policy drove me away. I certainly could afford to buy my son a $5.99 breakfast, but I chose this opportunity to show him how to stand on principle.

I take responsibility for not reading the small print, but your company’s antiquated rules and the store’s lack of flexibility to accommodate an 11 year old boy on his birthday speak volumes about your company’s values.


glenn December 30, 2014 at 3:52 pm

Ihop can go to hell , visited a ihop in new orleans an the service was ok the manager was not helpful an has to wait 16 minutes for her to cash me out an then told me i could not use a coupon tgat the waitress told me i could , oh an wait did i tell you that she stopped to look at a picture on her cell phone while she made me wait at the register then got back to me .


maldonado December 30, 2014 at 7:29 am

I really hope that you guys reconsider your plans of closing down the Ihop #4608 in West Hempstead, New York. Its been here over 20 years, its been the first place my family and I think about going to when everyone wants to get together, The staff is super friendly, it almost feels like I’m in the comfort of my own home surrounded by family. They give their customers so much attention and you can just see they love what they do. The food is delicious and there just isn’t anything bad to say about this place. I don’t mind waiting on the weekend as I already know the wait is worth it. I’ve tried going to other Ihops but its just not the same. This place has been our go to spot for a very long time and I just hate to think It won’t be there anymore. Please reconsider as this would definitely sadden many more people that visit this place weekly.


serinity cantu December 29, 2014 at 3:13 pm

I have to say ihop has one of the best breakfast items that I have eaten in any state I’ve been too. With that said, I decided I wanted to work for the company. So in 2012 I started working at a location in hays Kansas. The best ihop I had ever worked for, #2045. I worked there until I moved to Wichita KS in late 2012 where I was lucky to have gotten a job at the best ihop in kansas, #5448, I was told. Best sales, best tips, nice friendly customers, the whole nine yards. I have worked for this store for almost 3 years, and let me tell you; the money was good and sales were high yes, but the customers were so disrepectful that I went home and cried because the manager just brushed it off and told be thats how it is. I don’t care who you are, but that is not how guests should be acting at a restaurant unless they were mistreated before.. I was working second and third shift at the time and I noticed every table I served and that came back started to only request me or two other servers. That was the only time I had nice and friendly guests. I cannot say that I enjoyed my job for the most part. Long hours, cleaning up after other staff members because the management was and is too lazy, staying late every school night as a high school student was crazy but the best part of it all is the family I made working at ihop. Even though everyone hated the management and that the g.m. at the time, which is our d.m. now, said “corporate wants us to do it this way”. I have poured money into that store, they say we have to buy our own shirts because the place that makes the shirts did not make anymore, I had bought at least four white shirts and three blue shirts for that specific location. But currently they just switched back to the striped shirts to get the store ready for a training store. Anyway, in the summer of 2014 i went back out to hays to help out there and ended up managing. I was there for about three months before some family issues came up and I had to move back to Wichita. I had to wait three weeks before my d.m. could get me “squeezed in” at the same ihop I used to work at, which I had been in contact with the g.m. as she had told me she needed servers. I talked with my d.m. one more time and finally got a job there. For a while I was working whatever hours I could get and the g.m. was trying to put me on first shift all together but she said the “stipulations of my return was to work whatever hours the store neefed me the most”. I know this was not her choice as she told me she was trying to get me on first shift because she wanted me there to help. I just wanted to make enough money for bills. After awhile, I got a call and it was the d.m. she wanted me to go and speak with her at another location, #5320. I went and we discussed me managing there, same pay as I was making out in hays. They told me that I had a lot of work, servers were not completing sidewalk or tableware correctly and they were all lazy and needed to be retrained. I went in on my first day, Saturday night third shift, expecting it to be chaos. Instead, I learned that everyone was new and didn’t get trained all the way. It wasn’t their fault that they had no clue, I know what that feels like so I did everything step by step with them and we worked together to get better. Longer story short, that personal family issue got worse and to me family is most important, I ended up quitting, but before that I noticed my pay wasn’t the same I was getting in hays, now that I had quit and gotten my last check, the g.m. said she didn’t remember that agreement, and that they couldn’t pay me the same because it was a different town, different store and the owner wasn’t going to pay me that amount. In Kansas a verbal agreement is a real agreement, I can take them to court if I wanted to. But I’m not like that, I just want corporate to know how bad these people are making ihop look. I would of loved to go higher up in the company but I just cannot take the rudeness and selfishness of the management and owners of this franchise. I Will not tell people to work for your company In this state or ever. I will only go to eat there to see the my servers and cooks. I think ihop should do like an undercover boss, because the way that those people run your stores and set an image for your company is not how to run a business.


Theresa A December 29, 2014 at 1:33 pm

We visited IHOP in Novi Mi. WORST SERVICE EVER!!!!!
We placed our order. The waitress brought our drinks. About 30 minutes later I asked how much longer. The waitress told me she LOSTour order. She had the nerve to be snippy about her mistake. One of the managers offered to make our breakfast but we had waited long enough. No breakfast for us at Novi IHOP.


gbaldi December 25, 2014 at 4:51 pm

The store # for Bridgeton IHOP is #5403
The Manger’s name is Hanan

Thank you Hanan and crew for an incredible experience at IHOP on St Charles Rock Road!! You all are efficient, kind, and considerate! You easily dealt with quite the challenge we presented you with and came out winners… in fact, we all did!


Vicki Taylor December 21, 2014 at 10:04 pm

Today we visited the IHOP on north McCarran in Reno Nevada by I-80. When entering, I noticed cigarette butts on the ground and in the two flower pots by the front door. We were seated, and we waited 15 minutes and no one came and took an order. I also notice a lot of paper trash and dirt on the floor. The restaurant was not real busy, maybe 5 tables occupied in the whole restaurant. Was real disappointed with the service and me and my wife got up and left for another place to eat. Will not be back to this location. I have eaten at a few IHOP’s but never had a bad experience before today. This location needs to be reviewed by upper management and make some changes. Cleanliness needs to be a priority along with quality of service.


Maria Caruso December 21, 2014 at 4:02 pm

And I forgot to mention-the service we received was top notch while the restaurant was busy with other patrons!


Maria Caruso December 21, 2014 at 3:59 pm

We just had one of the best experiences eating out with our large family. We went after church to the IHOP restaurant in Bridgeton, Store #5403 with a group of 30 family members to celebrate our mother/grandmother’s 84th Birthday…oh my the servers, manager, hostess everyone that worked at the location was exceptional and did an awesome job seating us together in about 15 minutes! The food was delicious, we all had a wonderful time together and Hanan the manager made our experience even better! We will be back and look forward to another great meal and exceptional service at IHOP #5403. Thank you, Thank you Hanan!! IHOP-Top Notch service & employees at Bridgeton Restaurant #5403!!!


Maria Maldonado December 21, 2014 at 2:18 pm

On December 13th I went into IHOP located on Irlo Bronson in Kissimmee, Florida! Though the service was not great and our food took forever to come out, the worse part of my visit was the Restaurant double charged me for our bill. I phone the Restaurant a couple of days later when I noticed the double charges on my bank ledger. I spoke the a supposed manager, who took my information and said a GM would contact me in the morning to reverse the double charge and credit my card.; 4 days later, still no call. I personally went into the restaurant to speak to the manager! They again told me that the GM had already left for the day and apologized taking my information again and promiding to have the GM call me to correct the situation. On Saturday, Decrmber 20th still no phone call, so I phone the restaurant yet again. Spoke to another manager Sarah Alam who after my rant apologized once more and promised the the GM Patrick Wallace would phone me the me the day at 8:00 am…well, needless to say it is Sunday, December 21st 2:00 pm and still no call. I am so done with IHOP and their unresponsiveness to their neglect. I will lot return and will run the word that they double charge customers. I will be following up with a call to the corporate number listed and an email as well. I refuse to double pay for crappy good and service!


Brian Nichols December 20, 2014 at 9:51 am

About a month and a half ago I took my family to the vestal IHOP, which we have eaten at several times. The service was absolutely atrocious, I had to ask about 4 times just to get a glass of water for my wife and I. I was sitting where I could observe the kitchen and was amazed by the amount of meals that sat at the pass getting cold as the table side staff giggled and joked and checked their cell phones. I personally watched my meal be set on the pass and it was 23 minutes before it was delivered to my table. Three other customers had entered, ordered and been served before I could even get a Glassecond of water much less my now cold meal. I submitted a complaint that evening as my bill was nearly $60 and honestly it wasn’t worth $20. I was contacted via email by the store manager and asked to call her, I emailed back and explained I am a business owner and work a lot of hours rarely paying attention to the time and it would be easier for her to call me when it was convenient for her. I never heard from her or anyone else about this matter. She said in her email that this issue is very unlike ihop and that they aim for customer happiness, I beg to differ. I expect I will never hear from anyone about this matter and that my complaint will be swept under the rug. I have not been back to ihop and don’t anticipate we will be any time soon, I also have told my friends and family about this event and urged them to avoid this restaurant. I understand that my family and friends are a small fish in a huge pond but if I ran my business this way and handled my customer complaints this way I would either be sued or run out of town


Ajeurai C Hands December 14, 2014 at 8:37 am

Hello, on Friday, November 22nd I ordered a take-out order from IHOP for two omelettes with special pancakes. I have checked my bank account, and the order came to $28.27 because of the special requests that I made with the order. I picked up the order and drove home and to my dismay, I had gotten none of what I requested. I was livid, because this seems to happen more and more. I called the restaurant at 1301 Kildaire Farm Road, Cary, NC 27511 and spoke to the manager, who apologized profusely and offered me one of two things – I could either receive a refund, or be placed in “the manager’s book” so that I got a complimentary meal. To my eternal regret, I chose the latter, and went on my way believing that I could believe what I had been told. I know that I wrote down the name of the manager, but if since I know the date and time that I went to the restaurant I figured I could track down the information when I called the restaurant, on the chance that the manager who had helped me then was not on duty today. When I called the restaurant, I was transferred to a man named “Miguel” who told me that (1) he had no record of me being in “the manager’s book” and (2) he could not help me figure out who the manager was on that day because he was busy. Now my blood is boiling, because not only do I not believe he took the time to look, but he was blatantly disinterested in helping me. So thanks, IHOP, I will not visit you again, and I will post this with corporate and on facebook.


joyce culbertson December 4, 2014 at 3:55 pm

I worked in you store in Baton Rough on college st. I worked for this company in north Louisiana before here. This store is the worst I have ever employed at. After being here the D.M. question co workers trying to get them to say I was racists . Need to say this was job harassment. Next the management went as far to spread it around the store and told any new hire about considering I was a racists . The manager and some co-workers spreaders that I was a whit suppresses working there. This was embarrass to me and my family. Through all this I held my head up and continue to work in this harassment work place. Things become worse the manager there told me to my face that I was a grumpy old bitch not once but continued to do this for months. I worked hard to over come the harassment from him and co-workers but it didn’t stop . Things became unbearable and I had to quit.This was the D.M. way of getting rid of me and the manager too. The manager at this store is very touching feely man. If you let him make remarks sexual to you or touch you things went to your advantage. Asking a woman what size bra you wore to when you got a new one was what he enjoyed. More or less setting in his lap in his office taking pictures and touching your when he chooses got what they wanted. Remarks made by him saying he would love to see two employees get together is embarrassing to me. But he was allowed to do this and what he choose to do..To continue to work in a harassing work environment I quit. This company lets people do this to employees and turns their back on it. I am ashamed to work for I Hop and feel for the older ladies who are submitted to be harassed on the job as I was . Your D.M.s are not doing their job and the management are the same as them.


Mike Thomas December 1, 2014 at 2:18 pm

I recently quit ihop in columbia mo where another post from Mr Glenn Thacker was working. After 3 years of verbal abuse and threats from the gm o couldn’t take anymore. There have been multiple incidents involving employees doing some major no no’s. We still have a dmo who has threatend 2 servers there which happend to be female raising his hand to one. Same dmo robbing tips and many witnesses. Had another dmo that groped servers for months would stuck his pens between their legs and start wiggling and no action was taken by Eddie Barnes. We can’t hold good employees or management because of him and his corrupt lazy behavior. I threw my back out at work less than 2 weeks ago worked all week like th that and the night I quit we had liquid egg all over the floor. The cooks had been slipping and sliding regardless of out non slip shoes but I get my ass chewed for attempting to clean up the mess when the business slowed down despite the dangerous situation for the prior hour. I ended up hurting myself more during that. The only comments our high and mighty gm had was who did pulled the mats? I don’t care what’s going on u hugs leave them Their. After I told him my intentions all I got was I’m fucking tired of u and ur whining. Ihop in columbia used to be a decent family oriented respectable restaurant now it is leso popular than waffle house.


Anonymous November 16, 2014 at 10:34 am

My girlfriend is a server at the IHOP in Lumberton, NC location. She is being punished over a police report that was supposedly filed against her with no valid proof. Now she is only allowed to work 2 days instead of 5. Because she’s only allowed to work on the 1st shift. That the manager doesn’t work. The manager has said hateful and vulgar things to my girlfriend, and the General manager at the time failed to resolve the issue. This is a horrible situation because she has two kids that She is trying to care for, but because the management is trying to save their own jobs, same with other servers, no one is speaking the truth on the matter. This is providing for an unsafe work environment, and is defamation of character. We are looking into filing a law suit over this location.


Glynn Thacker November 12, 2014 at 7:34 am

I worked as the ihop in Columbia Missouri. One night I was attacked by a woman, from behind, and I only raised my arm up to block her and said’ you’re going stop hitting me, bitch.’ I worked the remainder of my shift(even receiving a note from a customer that said that though they could tell something was wrong I was an amazing server.) When I returned to work I was told that I was suspended until I could meet with the manager and the other employee. In the meeting I tried to get the opportunity to explain my side but the manager and the other employee kept talking over me. She told him I punched her in the stomach.
I immediately requested review of the security footage.
A few minutes later I was told the manager was unable to get into the system to pull the footage, but after calling the tech guys would review and make a decision.
I was called back into ihop e few days later, having to walk across town to meet with the manager, who informed me that I was terminated although he claimed to never have pulled up the video.
The excuse was that I used offensive language, yet several times over my employment here many worse things were said in front of guests, many worse things were done in front of a full house, and every one of those employees kept their job.
I asked for the video several times.
I Ann currently working on a lawsuit,but to tell the truth,I loved my job,and was one of the best there at it, I loved my co-workers(except for a handful of them) And I loved a large percentage of my guests,and more than anything would love to judge my job back.
By the way, the server who attacked me? She later lost her job at ihop for attacking someone else!


bigguy November 14, 2014 at 1:17 pm

Have your lawyer force them to come up with the video or admit they don’t have or never had one, Then with the informaation they have about who filed the complaint file criminal assault charges against the bitch! After winning that the civil suit is a cake walk.


Beaumont texas ihop lover November 10, 2014 at 6:51 pm

I am a ihop lover till this past Sunday
I go to ihop all the time and this weekend
I went to eat my breakfast and noticed that my regular waitress was not there I ask was she sick and I was told she was fired , I was stunned and talked to other people I know and was told that she was fired for having sexaul relations with a manager of the store , this is a Spanish lady with kids and the manager is still there and he is married and his wife works for the store , this is a messed up decision to be made the manager should be fired also , I was told a black female is having sex with the assn manager on weekends inside the store in the walk in cooler and upstairs in the restaurant now that is disgustingly nasty , take a black light in the store and it will light up like a Xmas tree. Well I guess this is how ihop takes care of there employees. This is in beaumont texas on college street


Anonymous November 9, 2014 at 8:53 pm

I am a regular customer at Ihop in Terrell, Texas,,, I have noticed a lot of turn over and change not for the better. I come during the week, and the food is hot, and usually doesn’t take very long, on weekends my family and I go it takes sometimes 45 min to get our food and it’s cold. The server’s , some are out of uniform and have on jogging pants and running shoes, some have no belt on, and shirts are untucked. Very few, look professional. They don’t realize appearance is part of tip. Randall, is a very good asset to this place. The other manager’s need to be more like him In professionalism. I hope you will get the problem’s fixed in this restaurant. So we can continue to eat here.. If not we can go to somewhere else, I have noticed also, not as clean as in the past.

Thank You


anonymous November 5, 2014 at 4:37 pm

I currently work for the ihop in Victoria Tx,I have to say it the absolute worst ihop I’ve ever worked for..
between the mistreatment by management and the total lack of respect for there employees. .. the upper management in the store is to say the least ..incompetent. .the cooks are very rude to the servers to the point of tables walking because cooks will not give servers there food in a timely manner. . And customers walk in on a daily basis and ask what we are out of today because they know we are always out of something … there are husband and wIves working together as,well as mother n daughter n laws .. and the worst part is they are management and working the same shift … so if u aren’t married to or related to management. . You get pushed to the side….. there are alot of us working there who believe we are being treated unfair. ..
on another note I do not know how in the world this place passes health department inspection. .
Between our reachin coolers not working and having to keep milk,juice, cream etc.. on ice.. to improper temperatures and improper time and date labels .. to I’ve never seen a cook in the restaurant wash his hands!!!!! And the dishes come out of the dish room just as dirty as they went in!!!
Well these are just a few of the things that need to be looked into. .. I really hope someone in the corporate office steps up and takes an in depth look into this because the franchise owners won’t! !!!


Deborah Saulsberry November 4, 2014 at 4:13 am

my name is Deborah Salisbury. I work 1664 South University Drive Fort Worth Texas ihop number 1928. The manager here is just awful to everybody she constantly cusses at the servers and the cooks very loudly saying very negative things all the time. She forces us to use unnamed products when she runs out of food. Every Sunday( I work graveyard )there is ALWAYS a list of 86 items. she never order enough she tells other servers which are friends of her that it is because it cuts into her profit. I’ve addressed this issue several times with the other managers to no avail. On one occasion I absolutely refused to go behind her trash can to get generic apple juice and was told to watch my attitude! I’ve been with ihop for almost 7 years and I’ve never been treated this poorly by manager at any store. The manager is friends with the owner of the stores so she has been getting away with this behavior for many years. I do not know what to do I don’t know who else that I can speak to.she is the general manager her name is Jamie Fluary. I make extremely good money at the store and I don’t want to leave. But I feel that this is the only thing that I can do. I would like to talk to someone further on this matter if you could call me 817 378 **** again my name is Deborah Saulsberry. I thank you your help.


Gina November 2, 2014 at 1:51 pm

Ate breakfast at IHOP in Temple TX & we waited over 40 min for our food. When we finally were able to get our waitresses attention because she never once came by to check on us since we ordered we told her we had already been waiting 4o min & a large party next to us had already received their food & we were seated & ordered before they had been. Within 6 min of us telling her this our food came out & she said she would give us a discount. She sent manager, Corey over because she did not give us anykind of discount & we explained to him about the wait he said the food came out within 6 min of when the ticket was turned in. Again we explained to him about the wait & other customers received their food before we did when we were there before them. Again he said I don’t see what the problem is you got your food within 6 min of when it was turned in. I told him then why was he arguing with us we told you what happened & she offered the discount when it was clearly her fault. He was rude and being a smart ass & I asked him why he was arguing with us. He said I don’t like to give away free food. We weren’t asking for free food. Clearly there was an issue with the waitress for not turning in the ticket in a timely manner. So instead of trying to resolve the problem for any future issues he wanted to argue with this. I told him we would pay for the meal but we would never return again. I just don’t understand what kind of training IHOP has for their managers that allowed him to treat and talk to us the way that he did. We go there once or twice a month and have never had issues or been treated the way that manager treated us.


alecia terrazzano October 31, 2014 at 10:03 pm

We were at Cookeville tn ihop location tonight and had very bad service when we went too.talk.to management she was worse very rude cold food bad service no refills horrible just horrible


ruben October 31, 2014 at 1:21 pm

there was an advertisement on tv that on friday the 31st the pancakes were free. but the add never stated the free pancakes where for kids only so i am quit sure that thats falls advertisement. i was not the only person in the restaurant that was there for the free meal. not that i couldn’t afford to pay for it but its just the thought of being deceived by the add. if they need to bring in more people to the restaurant i suggest having more specials. and not falls adds. my last trip to ihop ever.


Larissa Matthews October 30, 2014 at 11:40 pm

Went to ihop in Burleson, TX tonight. Decided to order food Togo. We walked in, it took five minutes to be noticed. Girl at the front took our order. She had to be new because she didn’t seem very confident in taking our order. After taking it, she set it down and continued doing something else. So we are sitting down for 15 minutes and the girl picks up the order and starts ringing it into the POSI system. She doesn’t know how to ring it in and asks for help. By now we are there for 30 minutes. We wait another 30 minutes and the food is not out. So we told the girl to cancel our order left and had to settle for waffle house. I’m just glad we did not pay up front because that is ridiculous. I have been to that location many times, even when on a wait the food takes less than 20 minutes to come out.


Kris October 30, 2014 at 12:07 pm

I went to the IHOP at 201 S Federal Hwy, Dania Beach, FL 33004 today with a friend for breakfast, and everything this waitress did was wrong. She told us she was new, when she mixed up our order, an we told her that was ok. She said she gave it to another waitress, and that waitress also apologize. Then we had to wait on our food, and we tried to get someones attention they seem to ignore us. When she was suppose to be coming with our pancakes she came with one order, and said oh she didn’t get her pancakes, How was I suppose to have gotten them if she did not bring them. I don’t think that we should have paid the all of the bill. I think something should have been done. We are at that location a lot, and really was disappointed in the service today.


Anonymous October 28, 2014 at 10:41 am

I am currently working at Manhasset Ihop in Long Island NY, I DO NOT like how the cooks treat the waitresses and the hostesses, one of them in particular is always very rude, loud and dirty. I have noticed that they also drink on the job and when they do drink they serve unpleasant food to the customers. The owner of this store is very nice to the stuff and I dont think is fair to the owner and his family that these cooks drink and disrespect the store.


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