IHOP Corporate Office

IHOP Corporate Office Address

IHOP
450 N Brand Blvd 7th Floor
Glendale, CA 91203

Contact IHOP

Phone Number: (818) 240-6055
Fax Number: (818) 637-3131
Website: http://www.ihop.com
Email: Email IHOP

Executives

CEO: Julia A. Stewart
CFO: Thomas W. Emrey
COO: Mike Archer

IHOP History

International House of Pancakes or IHOP for short, was founded in 1958 by Al and Jerry Lapin.  The first location was in Toluca Lake, California.

In 1960, the company begins franchising and in 1961 the company goes public.

In 1973, the acronym IHOP is introduced in their marketing for the first time.

In 1985, the Rooty Tooty Fresh N’ Fruity is introduced.

In 1992, the 500th IHOP location opens.  In 2001, the 1000th IHOP location opens.

In 2007, IHOP’s parent company DineEquity successful acquires the Applebee’s chain of restaurants.

Today, IHOP operates over 1500 restaurants in the US, mostly franchises.

{ 345 comments… read them below or add one }

Juanita Infante August 30, 2015 at 2:49 pm

My son and I went to breakfast to the IHOP on Flamingo Road in Cooper City, Florida. We waited for 30 minutes to be seated , while half of the restaurant was empty. The excuse was that the kitchen was backed up and they couldn’t seat anyone else. I asked to speak to a manager 3 times, and no one ever came to speak to me. They told me that the manager was busy doing accounting. We left without eating, and you can be certain that I will never go back to that place. Several people said the same.

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Barbara August 27, 2015 at 6:16 pm

8/26 – My Husband and I are senior citizens. We frequent the I-Hop in La Verne, CA. Recently, we notice a sign posted “Senior Special. Buy 2 drinks, one entree, get the second entree for free” We decided to try it out. Being a “senior special” you’d think we could’ve ordered from the senior menu, like we normally do. But, the server told us we had to order from the regular priced menu in order to use the “senior special” What we normally order from the senior menu is the talipia fish and roast beef, which costs about $9 each. The same items from the regular menu are priced at about $13 each. The least expensive drink is coffee at about $3 each. We figured we’d go ahead and order from the regular menu, since we would be getting a free entree. All totaled, we expected to pay about $20, but were surprised to see the ticket that did not give us a “free” entree, but only deducted $9. Overall, we paid more for the “senior special” than we would’ve paid ordering straight from the senior menu, without the special. Talk about bait and switch. We brought this to the attention of the check-out person, letting them know “the sign reads “free” entree, not $9 off. He gave us the impression that he was telling a supervisor about it, but, came back and said “That’s what it is – $9 off. If you like, you can come back tomorrow and tell the manager about it. What??? – no manager on the premises. This is one of a few negative experiences that I have had at the La Verne I-Hop regarding “specials” . It’s like they’re making it up as they go along. This is the first time that I’ve ever posted anything like this,. But, enough is enough. I-Hop, you are officially on my crap list of restaurants that bait and switch.

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monika Reed August 27, 2015 at 1:11 am

Oh Geeze.I am sitting at ihop on Broadway or holliday in Wichita falls Texas
Right now the 2 groups if customers ate using the most foulest of language. “F language as loud as they can with no employees asking them to be quiet or leave!!!! You got to be kidding me!!!! I’m stupified!!! I will never come back

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Rocio August 26, 2015 at 12:51 pm

I went to ihope a couple of days ago and it was the worse . First we sat waiting for about 30 minutes then we order waited about 3 hours for the food when it came the food was cold . We paid 76 dollars never will i return to the ihop in ga on Lawrenceville hwy

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No longer a customer August 25, 2015 at 10:43 am

I have been to IHOP on Sterling in Kansas City, Mo numerous times and each time I got the same results. The waiters and waitresses Do Not Care about the customers and neither do the managers or general managers spoke to them in several occasions and they will not replace your order after it’s been missed up I usually always get the Big Steak Omelette with hash browns on the side and either they forget them or put them inside also I had hair in my food and they only wanna compensate you 10% off your meal I have called the several times to get my order correct ed and been pasted around from person to person so my advice would be to NOT EAT HERE THEY DON’T. CARE ABOUT SERVICE OR CUSTOMERS!!!!!!

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Manisha August 24, 2015 at 8:03 pm

Me and my mom went to ihop San Bruno CA everything was fine we ordered our food and the then we got our food and we started eating as soon as my mom started eating she saw a long peace Of hair in her food . That was really disgusting now we will eat ihop… They should just close down poor service and disgusting food .

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marco August 24, 2015 at 7:45 pm

I have a friend that works in the one in Mishawaka Indiana and they get tips but a waitress that normally tips her is taking her money and mamagment doesn’t care and shes afraid to lose her job but this isn’t right a hard working person deserves every tip and time she’s there raising a child with two jobs no sleep just to get ripped off i don’t know who gave this guy the manament position but popping pills and shooting up with illegals in the back isn’t my kind of place to enjoy my breakfast /lunch/dinner its discussing to know workers eat off of plates after customers are done with them the one whose stealing gets away with murder and sexual harassment and the hard worker gets squat no help from management nothing just ignore and forget while she looses the money she work hard on I complained before and you guys send me to that dumb manager like what is that gonna do he’s the problem so why am I gonna go talk to the problem for?? I will keep on complaining til something is done to that specific location

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Christin Horton August 22, 2015 at 12:20 pm

The restaurant stold $24 by overcharging my credit card from a $76 bill which included a gratuity charge of $9 bring the total charge to my bank at $99. After a week a calling to speak with Ike Barakat, GM I was told that he’d investigate but would not give a full refund. I will be telling everyone of the theft that happened and this location durning a time where countless travelers were visiting the Kansas City speedway area for events. Who knows how much more money this company has stolen from their customers.

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Ashley August 21, 2015 at 7:04 am

I decided to go to IHOP in Miami on 36st and I felt so unwelcome there it was me and my BF then to others we had just been sitting waiting for someone to seat us for 10 mins before the two other walked in but no one came but soon as the other two came in they were seated right away while we waited btw we are black the other to or white and a white lady seat them it took for one of the black guys to come over to seat us he was saying it’s okay that just was so rude of someone we all are human on top of that your on your job bad look Ms.LADY !

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SM August 20, 2015 at 1:20 pm

Went the IHOP on meridian blvd in reading PA and it was the worst experience ever when it comes to the employees. The waitresses look like they are on some kind of hard core drug slurring theirs words and giving ATTITUDE when asking what was it she was trying to tell me. Upon leaving I seen a few workers from the back of the house including a lady MANAGER smoke weed behind a bush across from form IHOP. It looked like an episode from the70′s show the were all in a circle passing it around. I guess if a “MANAGER” sits down with their employees to get high it’s ok for the employees to get away with it. Never again will I go to this IHOP again. I think It’s just as bad as going to MARIA’S on penn st. But at least over there the employees are responsible..

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Earline Gentry August 14, 2015 at 2:03 pm

I am a resident of Inglewood, Ca. my family and I had just left the Double Tree hotel in Torrance the morning of August 2, 2015 where we attended our family reunion. My daughter and her four children were visiting from here Junction City, Kansas where her husband is stationed in the United States Army. We decided to have breakfast at an IHOP in Torrance once we were able to find the nearest location we arrived at 24631 Crenshaw Blvd,, Torrance, Ca. 90505.
Although it was a long wait we decided to wait it out. We were all sitting outside but where I was sitting was just to hot so I decided to leave my family outside and went into IHOP. I sat in the waiting area while in the waiting area I saw a Caucasian man with mingled gray hair come in he begin showing some pictures to the employees of IHOP as the communicated with one another. I thought to myself he must be a regular customer who is showing off some family pics.
As I recall while we were still waiting there was a lady who appeared to be Caucasian or Hispanic short in statue there were approx 2-3 IHOP employees talking to her and it appeared as if they were whispering to her for some reason, I thought to myself since she was alone maybe they will give her some special consideration because she was alone and find seating for her. I remember seeing her seated alone at a small table not far from where we were finally called to be seated.
I never imagined what had transpired prior to her coming into IHOP while the rest of my family were still sitting outside near the parking lot apparently they didn’t witness the course of events that were connected to what I witnessed inside of IHOP. When we finished eating headed out to the parking lot, suddenly I heard my daughter screaming, “Somebody hit the car!”
She was hysterical standing there crying with her four children. My daughter and I proceeded to go back into IHop and ask if they had a camera, when one of the female African American employees said oh is that your silver car the small car that was hit? And she said that was Raya, my daughter said how do you know that, she was surprised to find out, the employees knew all along that someone was responsible for hitting the car and was also told about the man who had witnessed to accident. Showing them pictures on his cell phone and asking if they had an intercom to announce that someones car had been hit. There response was NO!!! When she went to get the manager whose name was Blair, he seemed a bit insensitive when he said she came to them and said that she had hit the car. All I can say to that, you can hear them calling customers from the outside as well as inside how else would the people inside know then their party was being called? All the employees agreed that they knew the lady who hit the car and that she is a regular customer and when she comes in they will get her insurance information for my daughter, my daughter willing left her information. When the lady returned to IHOP the Manager told my daughter the lady refused to provide her information and changed her story, denying that she hit the rental car while it was parked. Leaving my daughter held responsible for the inconsideration of the staff at IHOP. Let me say we had enjoyed the food the service was great as far as eating was concerned. But when it comes to dealing with real life situations maybe the employees at IHOP need to be trained on empathy, simply by placing there selves in a situation such as this. In closing in my earnest opinion IHOP should compensate my daughter due to the fact that all of this could have been avoided if they would have just announced when it happened. Instead of trying to cover it up to protect one frequent customer who apparently lied, has resulted in my daughter filing a hit and police report and submitting it to her insurance company leaving the burden of a 500.00 deductible is simply outrageous really placed a hardship on her family visit for an enjoyable event deeply angers me. I sincerely hope and pray that someone takes the time to response to my complaint with the satisfaction of reprimanding the Torrance IHOP for their insensitive and unprofessional response to a situation that could have been avoided…

Thank you for your consideration in the above entitled matter…I am deeply sadden about the course of events and lack of resolution…

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Unidentified August 12, 2015 at 11:44 pm

Just a complaint about the IHOP in Searcy, AR. I have got a few friends working there and they said there is black mold over the ceiling and in the kitchen. The manager said pipes have been leaking that it’s not a big deal and repainted the ceiling tiles. I have not ate there since I heard but I have got a few friends that have gotten sick eating there. Searcy is not a very big town and the word will get out fast. The employees have made complaints but they still have yet to do something about. I mean I wouldn’t want to be sitting at a restaurant table and have water from the ceiling drip onto my table because the ceiling tile busts.! This place already had bad service when I have ate there now this. If it don’t get resolved it will go viral
Thanks

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Mary August 9, 2015 at 5:47 pm

I went to Bayshore NY IHOP. Horrible decision! They tried to seat us near the bathroom. I declined and asked for a table on the opposite side. The host took my name and said I would have to wait. I said that was fine but I asked why we couldn’t be seated in the table that was empty. The young man said that someone else was waiting for that table and gestured to a white couple that was also waiting. I said ok and we sat and waited. The young man told two other employees that Mary was waiting to be seated on the ‘brighter side’. I noticed they were looking at each other strangely but chose to ignore it. The white couple was then seated elsewhere which I thought curious. Two white couples were seated; one of them in the seats that we had indicated and requested initially. That’s when I said, “You have got to be kidding me.” The employee immediately said, “I just came to the desk. I didn’t realize you were waiting.” I replied that I heard the previous guy tell him and he looked right at me and my son. Additionally he walked right past us to seat TWO more couples. I asked to speak with the manager who apologized and said that they were new and he would speak to them. He was not interested in even hearing me out but he offered to serve us himself. I told him thank you, but after that shameful treatment, I wouldn’t feel comfortable with the service or the food. I guess he didn’t realize this was not the first time that I had a bad experience at IHOP. Shameful how they treat the black patrons. Always seating them by the bathrooms and servicing them last. I cringe to think what they might be doing to the food. Not the same server, but the same treatment. What kind of training are these people getting?

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Thomas Carlin August 9, 2015 at 11:29 am

Went to IHOP 3300 Princess Anne Rd Va Beach in Lands town Commons this morning at 130.manager and waitress smoking next to entry.no host no greeter.the security guard got the bussed to seat us.no waitress for five minutes so we left.a cook and another waitress walked out in front of us to smoke as well.second time I have had a bad experience out of third visit.next time I will eat at home.never again I hop..The Village Inn should take over your lease.They would triple the revenue just by having great management!

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unidentified August 9, 2015 at 3:03 am

I live in Alexandria,La. I went to the iHOP here and it is horrible. There was a African American Manager i think they were calling her La La. She is always in the parking lot when i come at night time on weekends usually around 9:00 or 10:00pm before i go to the club. They said its her kids and grandchildren that is always out there with her and i don’t know if they pay for their food and drinks or not but i always see her giving them food in bags and drinks but i don’t never see them paying for it. My server was named Paulette she was the best, her friend that was working as a server named Brittany was the best too they were so polite and helped us with everything but the manager is always rude and talking about people like the customers and her employees. Every time i go she is never doing anything. Y’all need to do something about y’all’s managers I went in the morning time and the General Manager was walking by and grabbed napkins off of our table and said we couldn’t have but one per person i think that is not a good idea because when people eat they always making a mess or dropping food and we are going to need napkins. So i quit going in the mornings and started going at night and it is still bad business! Our food took almost 45 minutes to come out that is too long. Please do something about this business! I do not want to step foot back in this restaurant. Alexandria,La 71301

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