Hyatt Corporate Office

Hyatt Hotels Corporate Office Address

Hyatt Hotels Corporation
71 South Wacker Dr 12th Floor
Chicago, IL 60606

Contact Hyatt Hotels

Phone Number: (312) 750-1234
Fax Number: (312) 750-8550
Website: http://www.hyatt.com
Email: Email Hyatt Hotels

Executives

CEO: Mark S. Hoplamazian
CFO: Gebhard F. Rainer
COO: H. Charles Floyd

Hyatt Hotels History

Hyatt was founded in 1957 when Jay Pritzker purchased the Hyatt House motel from Hyatt von Dehn.

In 1962, the company went public.

In 1968, Hyatt International was formed and hotels were opened in Hong Kong.

In 1979, the Pritzker family took Hyatt private.

In 2004, the company acquired AmeriSuites.  Summerfield Suites was acquired the following year.

In 2009, the company went public again as the result of lawsuits within the Pritzker family.

In 2011, the company acquired the Hotel Sierra chain.

Today, the Hyatt Hotels Corporation owns over 500 properties worldwide.   These properties operate under several names, including: Park Hyatt, Andaz, Grand Hyatt, Hyatt Regency, Hyatt Place, Hyatt House, Hyatt Resorts and Hyatt Residence Club.

 

{ 16 comments… read them below or add one }

Thomas young April 19, 2016 at 3:43 pm

I stayed at the Hyatt Regency Hotel Bloomington – Minneapolis 3200 East 81st Street
Bloomington, Minnesota, USA, 55425. This was truly my best experience ever at a hotel the customer service was extraordinary, from the time I checked in until my departure. I have never felt so welcomed at a hotel like this before. I was waiting in line at the restaurant in the hotel and several staff members asked me if I had been helped and if it was anything that I needed. The room was super clean and housekeeping did an wonderful job keeping my room clean during my stay.

If I am ever back in Bloomington Minn, this will be the only place I stay, keep up the great work and thank you!

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Michelle April 18, 2016 at 1:22 pm

To whom it may concern,

This past weekend I stayed at the Hyatt Regency Chesapeake Bay Resort for a friend’s wedding. When booking the resort online I was taken aback by the high price for a one night stay, but the pictures looked nice and I had no other choice due to this wedding. I drove into the resort with very high expectations and unfortunately left not only angry, but highly disappointed.
The room we stayed in was average and very basic for something that cost me $230/night plus the $30+/night in a resort fee, which I was unaware of until I was checking out, plus additional taxes and fees. Again, I held this resort to a very high standard based on the high cost and was not pleased with the room or the poor customer service, especially by the management staff.
As for the staff, the bartenders acted like they didn’t want to be bothered with both before and after the wedding. Service was slow and none of the three bartenders were nice to the paying customers and guests staying at the resort. My fiancé and I left the wedding about 30 minutes early so we could sit at the bar to get food and water before the “after party”. We ordered an appetizer, which took about 20-30 minutes, and by the time we got our food, the rest of the wedding arrived. My fiancé was talking to all his friends when all of a sudden the bartender, from the other side of the bar who was not serving us, told him he was cut off. As we were both embarrassed, he asked this bartender why and he just smiled and walked away. The bartender that had been serving us continues to serve us, because he too didn’t know or understand why he would “cut him off”. His friends and even parents around us were all questioning why he would do such a thing when he was not drunk or being rude or disruptive to anyone.
Once again I am in shock by the way a bar manager would treat a paying customer, who is also a paying hotel guest, who is doing nothing wrong. I’m even more blown away by the way the assistant front office manager handled this situation when I was checking out the next morning. To make a long story short, she basically told me that since we had been drinking that we were in the wrong, even though the other bartenders didn’t agree with their manager and EVERYONE around us, except for the one bar manager thought my finance was not being disruptive or disrespectful to anyone. I didn’t appreciate this assistant manager giving me a weak and insincere apology either.
After the insincere apology, I asked if she could take $50-$100 off my bill for the poor customer service and unimpressive room and she basically laughed in my face and said she cannot do that. I asked for her boss or manager and she told me they are unavailable. Basically I left this resort being embarrassed for no reason and treated like shit from upper management. That makes me wonder, do you train your staff especially the management staff on how to treat their customers? I took this experience to see if me and my fiancé would want to get married here but after the extremely poor customer service, average room and a bill of almost $400 for one night, we will definitely not have our wedding at this or any other Hyatt because I don’t want the guests at my wedding to go through what we went through this past weekend. The least I think this company can do, is refund my total bill from this night as I didn’t think I would have to go all the way up the chain in order to be taken care of and have my voice be heard. The first thing I was taught when I was in the customer service industry was that the customer is always right. I don’t think this was taught to any of your staff at the Hyatt Regency Chesapeake Bay Resort. In fact, I’m not sure if anyone there has had any training but I do know I would have received the same service at a Motel 6 or Best Western and I would’ve saved myself about $300 too.

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Michelle April 18, 2016 at 8:21 am

I recently stayed at the Hyatt Regency Chesapeake Bay for a wedding. When paying for a room that’s about $250/night (plus $30+ in resort fees/night), I expected the room to look amazing and the service to be even better. Unfortunately that was not the case. You would think at a resort like this, that the management staff would be on point. They were actually worse then their co-workers. I’m just shocked by the terrible service they provided at such a nice resort like this. I have never felt so disrespected as a paying customer in my life. If there was a Hilton or even a Holiday Inn near by, I would’ve stayed there as I would have received the same quality room and probably even better customer service for a lot less money per night.

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Joseph April 9, 2016 at 12:12 pm

Staying at the Hyatt in Sana antonio tx and we stay here all the time this time around sucked people at the front desk was very very bad we were very up set cause this is the place we like staying all the time but for next time not going to be

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Dave Pucciarella March 5, 2016 at 3:14 pm

Hyatt Chesapeake Cambridge Md. Life guards are a joke at the pool. I count at least 50 children under 10 and whether they are with adults or not the staff is disonterested. Almost children themselves they bounce basketballs and mingle with other young staffers. Are not interested in the safety of the guests

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Kewanna Poole March 1, 2016 at 8:36 pm

I recently stayed at Hyatt Place in Cranberry PA from February 26 to the 29th. The whole time we were there nobody cleaned our room. We got fresh towels and emptied the trash. I checked out yesterday and. And I see a $200 charge from hyatt. I inquired about it and they said the bed was wet and they had it cleaned professionally. I told them it was just oj my daughter spilled. The manager argued with me and said no it wasnt. Really it doesn’t matter what it was it doesn’t cost $200 to clean a mattress. The manager was very rude and was not trying to hear anything I said. I will never stay at another Hyatt again.

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Yeng Fong February 25, 2016 at 6:32 pm

We recently stayed at the Hyatt Regency in Honolulu HI. First of all the did not give us the suite upgrade as diamond members. Three hours into checking in, my husband slipped in the bathtub and was brought to the ER. He has a broken rib. He remain in bed for the trip. Not one manager reached out to us following the incident. I called to speak to the manager(Claudia) she said she was not aware of what hapoened. She was going to talk to her suoervisor and get back to me. Well she didn’t, instead the head of security Mitch Johnson called and talked to me. He offered 20,000 points and free breakfast. We already as daimond members are getting free breakfast and snacks. He asking offered to take care of all my husband’s meals but I have to always try to get in touch with him to get food for up to him. It was just faster and easier for me to get the food up to him myself. Well guess what no points were giving to our accounts plus we still had to pay for the meals. I tried many times to get in touch with management especially the GM. No one will give me his direct email or phone number. Finally I was given a general GM email for the Hyatt. I sent him an email and did not hear from him until the last day of my trip. He left a message for me and when I called back I left a message for him. I just spoke to him two days later. This hotel management sucks!! All the the other staffs were great. They were made aware of what happened to my husband and they all were sincerely kind and apologetic. Everyone we spoke to told us that we should file a law suit against them.
There is no problem with the hotel and staff only management. Although be careful of the tub and the tile area of the bathroom because the tile is very slippery even when it’s not wet. This could have been avoided if we have gotten the suite!

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Eva A.Janda February 16, 2016 at 4:18 pm

State of Emergency in Porter Ranch, ca.

Hyatt Valencia, ca. A true D- hotel! GM Eric Ducat thinks he is CEO of GM; won’t meet with disgruntled guests or answer their emails.
A true state of emergency was declared in Porter Ranch, Ca. A gas well blew up on Oct 23 sickening over 4,400 and shutting down 2 schools. Mr. Ducat enjoyed over 80% occupancy with families who were forced out of their homes. Many resided at this hotel for over 2.5 MONTHS!!! To repay them for taking lodging at HYATT Valencia a decision was made to fill cheep seats first; no matter how many in your family. The allowance per mont was 375 per night for lodging ,45 per day per person for food, 150 for laundry, 150 for pets. Hyatt Valencia put us in a king suite for 7 nights but sold it out from under us at their first opportunity and wanted us to move to a king room for 338.00. Their front desk accidently outed themselves and said they do NOT charge this for a king. Told them they do now; taking full advantage of the sold out situation in a state of emergency is shameful! They showed no goodwill toward any of these families who spent thanksgiving, Christmas and New Years in their hotel. Not one small gathering for the children; an ice cream party etc.
The suite that should not have been available because a family should have been placed there from the beginning was shameful. They bill it out at 400 per night. The bed was awful the decor dated and worn to the nub, phones not working, furniture placement terrible. Mini fridge in bedroom not in living or dining area, molding and trim beat up, furniture stained with large chips and dings.
The absolute worst is how they allocated rooms and inflated prices during this crisis!!!
GM, would not meet with us, customer service people were argumentative but I will keep persisting until I am heard. Gas company will be looking hard at Hyatt, private message boards for victims already have horrible reviews for Hyatt Valencia. I will find someone in this originazation who cares about this situation.

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Thomas Brown February 8, 2016 at 12:16 am

Hyatt,

I have stay at several of Hyatt company brand hotel. The Hyatt Place in Jackson-Ridgeland MS need to replace the mattress in the rooms. The last few stays at this hotel the mattress not comfortable. I have mention this concern to management by email and in person. I’m thinking about checking out a different hotel brand on my next visit to the area.

Thanks,
Thomas Brown
601-927-XXXX

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Kristin Melton February 7, 2016 at 7:34 pm

I was a guest at the Hyatt Place Lakeland Center February 5th & 6th for my daughters’s dance competition. The Hyatt was the host hotel. At approximately 6:30 am, Februaty 6th, I went out to my car to discover a window smashed, the inside ransacked, and $200 cash stolen. My car was one of 19. 19 cars in the hotel parking lot broken into. The police were called and forensics worked the scene. The hotel staff was not sympathetic or helpful in the least. The parking light is barely lit and there are no video cameras. When I spoke with the hotel manager, Leah Freeman, she did not offer help dealing with the broken windows or try to accommodate us in any way. When asked why the security at the Hyatt was so poor she had no answer. When asked what the hotel would do about such poor security she the hotel would not do anything about it. I stayed at the Hyatt because I believed it was a safe hotel and it was the Host hotel. I could have stayed at many other hotels nearby for A LOT less, but trusted the Hyatt name. I have never been treated so poorly at a hotel before. What’s worse is to learn the Hyatt could care less about the safety of its guests. I know a few guests called corporate only to be told they were on their own. That back parking lot is an easy target, which was my exact thought as I parked my car in the ONLY available spot Friday night. I am sick to my stomach at the thought that should any one of the hotels guests could have been easily harmed and the lack of concern or thought of the hotel is inexcusable. I want to know what the hotel/ corporate is going to do about this? I will contact newspapers and hit social media hard if something isn’t done and soon.

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Kristin Melton February 13, 2016 at 9:02 am

I still have yet to hear from corporate. At the very least I should have been refunded on my hotel stay and security cameras, along with good lighting should be installed for future guest safety

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Ms. Williams January 21, 2016 at 1:38 am

After various complaints with this company whom my daughter of two children that has been at this company are getting discrimination issues with you supervisor at the boston, massachusetts hotel in cambridge. The persons name is jose santango who is the director of housekieeping. If this continues my attorney has been notified with this issue. This employee needs to displine with respect to employees when it comes to delivery of messages regarding her children in emergency situations or any other matter. He give more assignments to black women than latino’s of this facility. Being a concern parent and advocate of Attorneys in the Massachusetts Legal System I feel their needs to be a action against this type of behavior regarding this matter. To inform you is my way to see that this does not continue. Papers will be served if this individual continues . Location: 575 Memorial Drive, Cambridge Attn: Jose Santiago.

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MERITA C Mema January 15, 2016 at 1:54 am

One of the best hardworking mother of two at housekeeping department as room ATTENDANT that i was hired at june 29/15 sent by union as substitute then eventually with the big dream that one day i will become a family member of HYATT company with my amazing service to make our guest feel more than welcome.instead of a simply thank you Being Abused.retaliated .mistreated and threw out of work like a piece of paper in streets from management and HR of Grand central Hyatt N.Y..I will never back down and give up standing for my rights as a citizen.as household single mother of two that do the best she can !! No. ..it doesnt have to be a unskilled hotel management. To make The hyatt company to look bad ..can you please make it possible to contact C E O. I truly need that to be heard by president of the best global company #1 HYATT. Thank you .914-258-XXXX…GOD BLESS.

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Audra Staks January 14, 2016 at 8:53 am

I have been disputing charges since October of 2015. The most ridiculous thing is that i’m not even disputing the amount i’ve explained three or four times that i the original amount printed on the original receipt is fine minus the charge of $550 of parking for 4 nights. Its simply the fact that they had a credit card authorization form on file which i’ve confirmed with customer service and they still charged the wrong credit card over $5000 dollars for a 4 night stay. I have been trying to get a refund issued to the credit card and have the charges charged to the correct credit card since October. Chanel with customer service at this point is being rude and i’ll be sure to book all my travel with another hotel from now on.

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Anonymous January 5, 2016 at 3:37 pm

Hyatt, Faro Blanco, in Marathon Florida, you really need to start questioning why half your resort is Foreign exchanged students.I can tell you from first hand knowledge that half of them are with expired visa’s working for an false agency in which you hired, and are hiring illegal aliens living in this country. You are feeding the very thing in which we are trying to get away from by putting hard working americans to work. All the international students in the area are going through this agency and staying after they are supposed to go home from other jobs they have had their j1 visas from. On op of all that, they are not even paying taxes on their paychecks. All this i have seen and i am furious about it. I will go to the IRS, immigration, and to your corporate offices about this. What kind of example are you trying to set for hardworking,taxpaying citizens of the United States?

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Anonymous January 5, 2016 at 3:40 pm

if you wish to contact me, i can give you every detail i know about this.

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