Hyatt Corporate Office

Hyatt Hotels Corporate Office Address

Hyatt Hotels Corporation
71 South Wacker Dr 12th Floor
Chicago, IL 60606

Contact Hyatt Hotels

Phone Number: (312) 750-1234
Fax Number: (312) 750-8550
Email: Email Hyatt Hotels


CEO: Mark S. Hoplamazian
CFO: Gebhard F. Rainer
COO: H. Charles Floyd

Hyatt Hotels History

Hyatt was founded in 1957 when Jay Pritzker purchased the Hyatt House motel from Hyatt von Dehn.

In 1962, the company went public.

In 1968, Hyatt International was formed and hotels were opened in Hong Kong.

In 1979, the Pritzker family took Hyatt private.

In 2004, the company acquired AmeriSuites.  Summerfield Suites was acquired the following year.

In 2009, the company went public again as the result of lawsuits within the Pritzker family.

In 2011, the company acquired the Hotel Sierra chain.

Today, the Hyatt Hotels Corporation owns over 500 properties worldwide.   These properties operate under several names, including: Park Hyatt, Andaz, Grand Hyatt, Hyatt Regency, Hyatt Place, Hyatt House, Hyatt Resorts and Hyatt Residence Club.


{ 101 comments… read them below or add one }

Kathleen Rameshwar November 14, 2015 at 1:28 pm

I am not sorry to be blunt but “SERVICE IS PISS POOR”. On the 24th October 2015 my husband, sister and myself cheched in Hyatt Place Airport & Cruise Fort Lauderdale situated at 91 SW 18th Ave Dania Beach FL 33004. The room # was 620. Within 10 mins. of making myself comfortable my foot was piearced by a piece of broken glass that was in the carpet on the floor. My foot bled. Upon scrutinizing the floor in the area, there were other pieces of glass and blood stains were found. Obviously the room was not cleaned. Yolanda, who identified herself as the manager visited the room. She was of no help and became aggressive to my sister. We agreed to call in the paramedics who responded quickly and offered very good service. A complaint was made to the Scott, who identified himself as the co-operate Manager the next morning. Whilst he apologised for her behaviour, to date neither called me to obtain a status of my health. This “SERVICE STINKS” Apart from intaking stress of broken glass that was contanimated with blood stains, within the incident there was no URGENCY to my distress. My sister and husband had to plea for assistance and Yolanda, the manager, seemed more upset and angry to have to deal with the incident. Your hotel shows UNETHICS, PURE UNSANITARY, LACK OF CUSTOMER CARE AND SERVICE. This could have been a life and death situation, as I suffer with circulatory problems, with the same leg that got injured. I am advised to have a blood screening done, due to the dried blood stains found. HIV/AIDS and OTHER DISEASES can be contracted in this way. My Life is possibly at Risk because of YOUR INEFFECTIVE AND INEFFICIENT STAFF and MANAGEMENT. RE-TRAINING and or NEW EMPLOYEE RECRUITMENT should be considered for this Hotel Property. Please be reminded that your establishment is Human Service Oriented and not a Product. Your Competitions are right next door and I have written this same complaint to the Hotel Association. THIS HOTEL CANNOT BE RECOMMENDED. There was absolutely NO COMPENSATION for YOUR HOTEL DISGUSTED SERVICE AND IRRESPONSIBILE HOUSEKEEPING.


Ta-Neha Smith October 12, 2015 at 7:58 am

I could not believe the behavior of the staff at the Hyatt Place in Richmomd, Va at laburnum and i64. Without reliving and risk being traumatized again I will tell you not to take your kids to stay at this hotel. They were so rude and unprofessional. Etiquette classes are needed for the staff which should be a requirement. We will not be staying here or with this chain ever again.


Anonymous October 7, 2015 at 5:32 pm

I am done and tired of hyatt I had a group of people who’s coming to west palm beach for vacation over 100 people I told them NOT To stay at Hyatt I’ve been working at Hyatt place west palm beach downtown for almost 7 years since hotel was open , and I never had problem with them until how disgusting this place is , how rude the stupid ass housekeeping manager is I am trying to keep it cool but honestly I can’t do it no more . She is so rude , tray us like we don’t mean nothing , I know the headquarters Don’t care about no Employees all cares about putting money on their own pocket , she been here for 4 month now over 20 people left the Job do something because i am so tired of them . Kerry the GM shes the same thing as her she need to fire as well I am done with them they are such a 2 faces. I refuse these corrupt individuals to take advantage of one out of 100 best companies to work for in the u.s. Again thanks for reading


Jess October 5, 2015 at 1:07 pm

Hyatt Does not care about these responses. Nor do they even reply or contact you regarding the situations posted. Why waste the time to write on this “cooperate wall” it is obvious this company has NO customer service what so ever and is only relying on there name for business. So just make sure when anyone says there going on vacation make sure to tell them not to stay at a HYATT. That is all we can do. #HYATTworsthotelever Yelp, instagram, facebook, and twitter will make them listen!
They literally expect you not to look at your statement and did not even redeem the gift certificate they told me to leave with them when I checked in. On top of that they did not give me the Triple A discount I asked about when I made my reservation! The supervisor said there was nothing he could do about it even though the rep said he heard me ask for it! Where is the disconnect Hyatt? What are your business practices?
This is sad such a big company can be so misleading!


Anonymous September 8, 2015 at 9:09 am

I forget to write her name EVIlL her name is SANDRA


Anonymous September 8, 2015 at 9:00 am

Hello I am an employee of hyatt place west palm beach downtown. and I have been working here as a housekeeper for 5 years .Recently we came across a new supervisor who was very rude since the first day but now it’s getting out of control she believes it is her duty to take over and control us as grown women.The way she talks to us is like we are dogs or trash to her. She Doesnt communicate to us as a manager . She yells at us when she talks and she.demands respect. And sometimes she make most of the housekeeping cry . We use to find tips in the room now we don’t because before she give us the room she went I heck them to see if they don’t have money on them so she can get them i..She feel like crap and as if we dont belong and it makes me not want to come to work when this is my only job. She doesn’t have the IT to be a manger . She’s unprofessional there’s no one you can talk to .she been here for 3:30 month there’s about 8 people who quit and she hires over 5-6 more they all left . And she also can’t stand Haitian she said we don’t speak English she need people who speak english on the floor before we leave we need to send Haitian that’s speak English for her . And she hire bunch of Spanish when nun of them speak English as well she’s so racist omg I hate my job . And when she yell at you , you have to stay like a lil girl if you answer her back she will send you home . Please CEO do something if you don’t believe us you can go undercover and see for yourself .

Mr mark S hoplamizar
President and CEO


Wayne Coetzee September 7, 2015 at 8:25 am

To whom it may concern
I have been trying to get my salary which is owed to me from the Park Hyatt Hotel in Zanzibar. I have contacted the Financial Manager at the hotel who told me my salary was paid into my account on 2 September 2015. I contacted him again today 7 September 2015 and he told me he only paid my salary into my account today. I


patrick September 4, 2015 at 2:03 pm

Hyatt has steadily gone downhill in recent years, as evidenced by all the feedback on this site. Classic case of chasing profit and sacrificing quality. My understanding is that the talent has left them in droves.


Joanne September 3, 2015 at 2:39 pm

We were scheduled to stay at the Hyatt/Portland/Old Port for two evenings, 8/28-8/29. The first evening, we were woken up by drunken men in the next room. We called the front desk twice. The second time security came up and told them there were noise complaints, to quiet down, and “Have a good evening.” Meanwhile, they continued with the noise, and we didn’t get any sleep. The following morning we went to the front desk, and they only offered to change our room, not theirs, because they didn’t request it but we did. I will never stay at another Hyatt again!


Sharla Hill July 30, 2015 at 11:53 pm

I just stayed at the Hyatt Regency in San Antonio, Texas and the group I was with had several issues with charges on our credit cards during our stay and after our checkout. I had a charge of $163.00 on my account that was not accounted for on the receipts I received when I checked out. When I called them, they said it was just the temporary charge that was placed on the card to hold for incidentals and that it would be taken off in a few days. Then I spoke with a manager who told me that the amount was automatically charged by the system and they had no control over it. My question is why was anything charged to my account at all. The bill was paid by a check from my employer which was given to them when I checked in, and I paid for the parking at checkout. I’m not sure what they are getting out of charging me temporarily, but I am not at all happy about it. We were told several times that our cards would not be charged at all unless there were additional charges or fees. There were no fees, so why were they excess charges on my account?


Joseph Johnson July 22, 2015 at 2:57 pm

When I look at the other reviews, I wonder why am I writing this, apparently nothing changes regardless of criticism. So I will also follow up with a letter to the Hyatt CEO.
However I hope this will help somebody else.
On July 15, 2015, I phoned the Hyatt on Cox Road, Glen Allen, Va, where we had booked a reservation weeks earlier, to request an early check in for 19 July of about 1 or 2, to give us time to shower and change prior to attending my sons wedding at 4:00 pm of the same day at the nearby Dominion Country Club. Being a Sunday I hoped it would not be a problem. I was informed it was virtually unlikely to happen. My daughter and her family, also booked at the Hyatt, phoned later that evening, and she was informed by a gentleman that he did not see it as a problem if they arrived early around 1:00 pm and my husband and I could change in her room and go to our individual rooms after the wedding. When we arrived at 12:30, we were treated as if we were looking for free lodging for the night. My daughter informed the 2 ignorant rude clerks on duty of her conversation and we were told it was not going to happen until 3:00 pm. We waited in the Lobby after staying in our cars until 2:30 pm, because of the intense heat of 97 degrees in Glen Allen. As time drew to a short close, I went into a rest room and had to straddled my luggage across a commode and dress there. When I came out at 3:15 I was informed my husband and son in law had dressed in their Tuxedo’s in a meeting room and that we could now check in. I was livid as it could have all be avoided with a little common courtesy. You cannot tell me that at 2:00 pm, not one room was available for occupancy.
Returning at 10:00 pm from the wedding, our exhaustion was great and we prepared for bed. I noticed 10-12 long blond hairs on the top sheet (there was no comforter or blanket) and thought, Oh My Lord. I pulled back the sheets to throw them off, as I always carry my own linen, and it did not take a rocket scientist to see that the bed had not been changed, was full of hair and soiled. The rage and disgust caused me to regurgitate as I phoned the front desk to tell them, Oh H— no, this is deplorable, nasty, unsanitary and anything else dirty you can think of. Yelling from the bathroom, my grandson called to say the bathtub is full of hair and in the floor. It was sickening. Someone from downstairs sent up 4 sheets and 2 pillow cases and I said to them, “What”!!!! I do not work here to make beds or change Linen unless I choose to, I don’t do it at home. I was informed there was no one from housekeeping available and the gentleman who arrived with the sheets did not know where to find anything else. I have seen some nasty things in my day, but how does a major hotel household technician not know to change the nasty sheets on a bed and not clean the room. We have stayed in hotels around the world but have never in 40 years of military and retired travel, seen anything like this. The next morning my husband spoke with another manager and he offered us another night in any Hyatt, but after seeing the earlier review from Sylvia G, it’s probably non-negotiable.
How can this happen!!!YOU DONT EVEN CHANGE THE SHEETS!!!!! WHAT IS THIS “””” A THIRD WORLD COUNTRY. Never again!!!!!


Amy July 14, 2015 at 6:32 am

I made a reservation at your Hyatt Place in Lansing MI for 8/8/15. Unfortunately my nieces wedding was canceled so I called for a refund. Instead of getting my refund for $192.78, they debited my card ANOTHER $771.72. This caused several overdrafts to my account. I had to take a 1/2 day off work to try to straighten it out. It is still not straighted out. The management at that hotel is AWFUL!!! I have called Corporate 3 times and no one has called me back. This is a shocking way to conduct business.


davis July 10, 2015 at 3:46 pm

Dear Hyatt,

I am a General Contractor in Orlando and have been doing some capital work at your Hyatt on International Dr. This has been the worse professional experience in my companies history. This engineering dept headed by a tyrant who is the most inept, unprofessional Director I have ever had the displeasure of working for. I have completed 100,s of projects for Marriott, Hilton, Ritz Carlton, etc., and never had any issues.
During course of work I received no notices as required by contract law in terms of items not sufficient, I was yelled and screamed at by this man in front of others for minor issues. I was called in for a meeting in front of entire staff and embarrassed over false issues, issues that proved how inept this dept really is. I have had over $100,000 of my personal money held without any notice or communication. If you expect a Contractor to finance your projects you damn well should have him paid on time when project is completed. After several notices, without zero acknowledgment, I am being forced to pursue all avenues including filing liens on all jobs, appealing to upper management to address this gross abuse of power, and have retained a lawyer to address these issues. Is this the kind of reputation the Hyatt wants in this industry? I have fulfilled all obligations and expect to paid for the services rendered in a timely fashion. I had been warned prior not to work for this director as this has been an issue everywhere he has been At this rate Hyatt will be lucky to have any contractor do its work in this area as no one will work under these conditions. I also do work at the Grand Cypress and have very few issues and the staff is much more courteous and professional.


Anne Murray July 9, 2015 at 7:49 pm


My name is Anne and I am not for sure if this site is maintained but I am a travel agent and I would like someone to contact me in regards to a situation with the Hyatt Regency in Aruba. I would rather explain the situation either in email or by phone. Please reply.

Thank you,



Dr. Paula A. Price June 30, 2015 at 11:25 pm

I just posted this review on the Tulsa Hotel’s site.
My experience with the Hyatt Regency Hotel Tulswa was dismal. My guests and I were treated abominably by the sales department, reservations, and the general manager who refused to meet with me to hear my concerns or resolve the issues. We signed agreements with this hotel the end of last year or the earlier part of January. We had done business with them before, and the experience was sketchy. We tried them again because we are growing and needed a larger venue.
After the agreement was signed, we published the hotel on our website and our registrants started calling to book rooms. They were told no such event was there under my name. This went on for some time before we found out about it. As time for the event drew near, we were told that the hotel was fully booked and that my guests who were turned away had to go elsewhere. My company had to pay for and arrange daily transportation for my guests to the event site, though we reserved our block six months earlier. Those who were fortunate enough to get a room were bumped by a larger group. I had guests put out of their rooms and made to sit in the lobby until someone wanted to work it out. The security guard burst into my suite filled with guest to imply that I had no business being there. Throughout the 3.5 days we were there, my guests from all over the country were booted out of rooms, mishandled; their rooms sloppily cleaned and overall treated shabbily. Clearly, as far as the registrations went, we were too small to risk losing a larger group’s events. So the rooms that we contracted for were obviously given to a more prestigious group. I attempted to resolve the matter with the hotel, but the general manager opted to ignore me entirely. If this were a lesser hotel, one would merely shrug. But it is a Hyatt and one does chose a Hyatt Regency for such treatment. From refusing to review our folio to dismissing my concerns this hotel team has to be the worst I have dealt with in my 30 year career as an event sponsor. It is a shame that it is a Hyatt and worse that I have no recourse for my ill treatment.


Karen Capasso May 18, 2015 at 3:02 pm

After being delayed at JFK in NYC and arriving in Alburqerque a hour late without our luggage that Jet Blue had left at the NY airport,all I wanted to do was get to our room and go to sleep. We arrived at Hyatt Place at Alb Airport at 2 AM which to us was 4 AM NY time. We had to wait at the desk because no one was there. After a short wait, someone did go to the front desk. I had confirmed a 2 room suite the night before,so I thought everything would be fine,wrong… The employee, Zach advised us that instead of 2 rooms,they only had one. Ok, he checked the other Hyatt in town and they did not have any rooms,so 4 of us stayed in the one room. In the morning,he promised we would have two rooms.
In the morning,after breakfast I went to the front desk and no one knew anything about us having another room. At this point, I was upset with the employee on the night shift as he didn’t do anything to insure us another room as promised. He also told me that he would make sure we had a free vacation at any Hyatt in the US. Because of the time and what was promised to us, we stayed. There was no other room set aside and the poor guy at the front desk was very nice but didn’t know what to do. I requested to speak with the manager,his name Chad Adcox. He was very nice and calmed my nerves down. He did not charge us for the first night and apologized for the night shift not doing what they said.. Chad is a wonderful employee of the Hyatt and wanted to let you know. We are looking at vacationing at the Hyatt in Key West in September, I hope this trip goes smooth. I have just applied for a Hyatt Credit Card with 2 free nights. This will help getting my vacation that was promised to me.


diane Bousquet May 4, 2015 at 7:48 am

Sunday, May 3, 2015

* Pyracantha Court
Springfield, VA 22153

Mr. Mark S. Hoplamazian
President and CEO
Hyatt Hotels Corporation
71 South Wacker Drive
12th Floor
Chicago, IL 60606

Dear Mr. Hoplamazian:

My Hyatt membership number is 519549131Y.

Since 2012 I have stayed at the Hyatt in Huntington Beach, CA – with the exception of last year when I was not able to travel due to rotator cuff surgery a couple of months previously.

Several minutes ago I called the Hyatt Huntington Beach, CA, to make reservations for my annual 4th of July vacation and was informed that all rooms were sold out.

I then called my son, who resides in Huntington Beach to tell him of this, and amazingly he was able to book a room for me through a “travel/hotel” website at a room rate of $369 per night.

I would like to know why there are no rooms available through Hyatt, but a website has availability?

I understand that a block of rooms can be booked by anyone, but I would like to know why the Hyatt does not “reserve a block” of rooms for its Members.

Unfortunately having my Hyatt Reservations booked through a travel website, I will not be able to receive any Hyatt Rewards.

I thought one of the “benefits” of being a Hyatt member was reservation availability, I guess that is not always true.

I did not think to ask the Huntington Beach Hyatt if there was any availability for Senior Citizens (AARP member) or for those with Military ID’s, which I also have.

I hope I will receive an answer to this letter tomorrow, Monday, as I have until Tuesday morning to cancel the hotel with the travel company.

Please feel free to contact me by email at bmr****, phone at 703-455-**** if you have any further questions. I leave for work by 7:50 AM and do not return home until 7 PM, and am unreachable at work as I work for a government agency.

Thanking you for your time to read of my concerns.


Diane C. Bousquet


bill May 2, 2015 at 1:30 am

Absol that this happened suutely the worst customer service we gave ever had . Spent 20 years on the road as a special hazard fire suppression designer and often stayed at Hyatts. On a weekend trip the the Hyatt in Columbus Ohio we were threatened with eviction for the hotel for listening to the radio and talking to a small group of friends in a suite. The columbus police treated us like the Ferguson Police did the protesters in Missouri. Sad that this happy during a tattoo convention. Filing complaints to the police department as well as your hotel.


julie May 1, 2015 at 4:00 am

Want to know how important your safety is to Hyatt and their franchisors? This is a letter I sent to Customer service, Victoria Boylan about a horrifying night that began at Hyatt Place Gateway center, SLC and ended with me kicked out on the street in the middle of the night. And, as seems to be the norm, I got no response to my cry for help….

I will attempt to explain what happened in somewhat of a chronological order. I’ve done a lot of thinking about the circumstances over this weekend and I still can’t determine anything in my behavior that would have caused Derek Soucie and staff to feel so ‘threatened’ that throwing me out on on the street in the middle of the night alone was the preferred resolution.

My day began the morning in Boise Idaho. I checked out of the Hyatt place in Boise late morning. As is the rule at Hyatt Place, the front desk gal was wonderful and sweet. When I realized my travel cup was cracked and leaking, she even offered me a water for the road. I have enjoyed my stays at Hyatt Place and your brand has become my go-to choice for lodging – by far: I feel safe. I feel comfortable. I feel like family. When I am planning a trip, I specifically look for a Hyatt Place location. I frequent Hyatt Place locations in Carrollton, Portland airport, Boise, and was expecting to stay at the Hyatt place in Salt Lake City.

My flight arrived in Salt Lake City just after 730. After picking up my rental car I went straight to the Hyatt place – Gateway Center. I sat in the lobby after dropping off my luggage and talked to my husband while enjoying a couple glasses of wine during the conversation. A group of loud college age boys came in and I took that as my cue to go back to my room ordering one more glass of wine to take with me.

In my room I was on street-level in the front of the building and it was quite loud as a basketball game had just concluded. I called the front desk and had a pleasant conversation with someone, Chris, maybe, about whether there was another room available that might be quieter. He explained to me that there were no rooms that were quieter as they were quite full that night. I thanked him. Sometimes when you travel the situation just is what it is. I continued to work on my computer in the room for about an hour. When it was time to retire, I went to lock the slide on the door and it had been removed. There was no slide lock on the door of room 119. As I travel so much so I am keenly aware of my of my safety and called the front desk to let them know there was no lock on the door. I was told, I believe by Derek, that they could move me to another room or they could use some manager only key for the night. I opted for the different room because I don’t trust this manager key. He, in a rather frustrated tone said, ‘Well pack your things and come get a key to the room.” I did as I was told and went out to the lobby with all of my things. It was at this time at this time that our interaction began going downhill. He threw the key at me and dismissed me outright to work with someone else in the lobby. I was so surprised and shocked at his hostile behavior and I walked around to the other end of the food bar and asked a young woman for the phone for corporate. When Derek realized I was on the other side of the counter making my request, he approached me and in a very nasty tone asked me, “So what can I do for you now?” I told him that I wanted the phone number for corporate because I have never been treated like this at a Hyatt Place before and I felt like his behavior was inappropriate. I wanted the phone number to corporate as I felt I was being bullied. He did not like that answer and told me, “I have given you a key to a new room. Go to your room now or I will call security;” At this point he was the one that was making a scene. I had not raised my voice. I had not been demanding. In fact, I had asked him to come see the room so that I can show him that he in fact did not have to “clean up after me” and that, in fact, the door lock was broken. My only thought was that he thought I was just trying to be high maintenance and get a different room. This was not at all the case.

His aggressive behavior continued and even escalated and I asked for his name. He refused to give me his name. So, I sat down in the lobby near the spot that I had left my belongings until he had time to talk to me. At the time, there were other patrons coming and going. The seating area closest to my luggage was occupied. To my knowledge, it’s never been a crime to sit on the floor, so I sat on the floor near my luggage. He finally gave me his card and I noticed he was the assistant general manager. I asked him then for the general manager’s name and again he refused to give me any information. At this point, I’m not given a phone number to corporate for help and he refuses to give me the name of his GM.

It has now become clear that his frustration is growing quickly. He then tells me he is going to call security and have me removed from the building at which point I was flabbergasted. I had threatened no one, I had only asked for information, and he was the one that was being aggressive and a bully. He even told me as he waited on the phone for security that I should put my shoes on because I was ‘out of there’.

It became very clear that he was in fact calling security to have them remove me. Now, I was the person I was the one in fear for my safety as he was threatening me. Being a single woman in an unfamiliar town, I felt incredibly threatened by this young man. No matter how I tried, I could not engage him in any de-escalating conversation or logic. Absolutely panicked, I called the police and I told the operator I was being bullied and this young man was threatening to throw me out of the building for reasons I could not explain nor understand.

I am really becoming very afraid for my safety. On the phone with 911, began crying and begging for help. By that time I was crying so hard I couldn’t breathe. All of that is shown quite clearly in my conversation with 911. The police arrived, spoke briefly with Derek and then in an aggressive manner approached me and tried to physically move me out of the building. The police did not even speak to me until much later at which time their demeanor softened substantially as I explained the fear I felt with six large men baring down on me.

In the parking lot at my rental car, the policemen were very nice and helped me find a place to stay. They even drove me to the Holiday Inn Express as I was uncomfortable driving after consuming wine earlier, my emotional state and being in an unfamiliar place. They let me know that unfortunately there was nothing that could be done for me during the situation as once the proprietor on private property requests that someone is removed, regardless of the situation, that is what they have to do.


I tried to have a conversation with Minda Zoloth the next morning and it does appear that the behaviors of staff begin with the senior manager. Instead of having a conversation with me, she was far more intent on chastising me for my behavior. At one point in this ill-fated conversation she said, ‘If it was my employee that was so aggressive, why wasn’t he the one that was carted off in a police car?’ I corrected her assumption by assuring her that I was not ‘carted off’ in a police car. I was assisted by the officers in my quest to find a new place to stay. She was, just like Derek, condescending, abrupt and unwilling to have any type of conversation about the prior night’s events. When I realized this, I ended the phone call.

I apologize for the length of this email. I wanted to be a detailed as I could about the events of Thursday evening so that I would not have to revisit this horror again. I am thankful that I did not take the ‘manager access only’ security key that was offered because I learned that night that the manager himself was far more imbalanced that almost anyone I might come in contact with randomly.

Also, as I travel to SLC often, I went looking for another Hyatt Place in the city. I came across another site that is owned by the same company in Kansas. An employee there told me, after a very brief description of my experience the night before, said, ‘Oh, yes. Minda. I’m sorry. Minda is crazy.”

I am ending this email. I have ordered a copy of my 911 calls. I’m happy to forward the copy to you as it’s the only piece of information that offers any proof of my experiences. And finally, I was NOT ticketed, arrested, or even asked for my identification! No report was ever filed by the officers.

Please let me know if you have additional questions for me. I would welcome a conversation about your actions on this matter. I need you to understand that Derek Soucie has the power to enter and exit any room in that hotel at any time and that, after my experience with him, terrifies me. He is a menace supported by a GM known to be crazy by her peers.


The Tropical Winds April 10, 2015 at 1:15 pm

I sent my product off to the Hyatt Regency Maui last year around June/July to see if they would sell them in there shops, well time went on and I tried emailing several times to find out if they were going to or not, well just the other day I finally got a response telling me they were not interested and so I asked them to send them back, I just received them yesterday and they never even opened them to look at them, so how could you say your not interested if you didn’t even look at them and it took them 10 months to say anything or get back with me..If you want to know the person I sent them to please contact me.Im very disappointed in how you conduct business.


Anita L Conerly March 31, 2015 at 3:14 pm

I just want to say that I had the most horrible stay at the Hyatt Place. I was working on a job and I stayed at the Hyatt Place in Birmingham Alabama off Hwy 220. I arrived on February 1 and I stayed until March 5, 2015. The hotel accepts dogs. I arrived I brought my son 21 years old and my dog. I was told that I have a pet fee and they give me a sign to put on my door to warn the staff that I have a dog that was it. The Management staff needs education regarding dogs. You have a dog policy and every day they are telling me stories about what my dog did. The manager called me into the office and said she got complains that my dog was barking. I told her that’s what dog do. They bark sometimes just like babies cry. The first week she actually called my job and informed them that my dog was barking and if it don’t stop I will have to put the dog in a kennel for the day. Mind you my son who was 21 was there in the day time to care for the dog. About a week later she called my job again about my dog barking to find out later that it was someone else that had a dog in the hotel. Her reason was that the customers were complaining. Well I was a customer too. I sat down with her and I thought we had gotten everything straight I had complied with every ridiculous complaint that they had. They even told me I could not have my dog in the lobby which I thought was crazy.
Our last couple days I was there we all went out to dinner. When we got back she said you dog was barking again so you going to have to board her for the night. I asked her why she don’t bark when I’m in the room may I remind you that was the day that we was sent home early because Birmingham was getting a snow storm and everything was shutting down. I told her I was not going to board my dog we would be leaving tomorrow after I get off work. She called my manager at my job again and told him that I could not stay there anymore. I was livid she not only called my job but it was starting to snow. He suggest that I just leave so I packed my things and me, my dog and my son headed home in the snow.
What kind of person first call someone employer when she could have settled that with me. If you are going to have a dog policy you should know that dogs are going to bark. Mind you she didn’t bark continually she only barked for a little while. The ignorance of the management staff is atrocious. To get my employer involve was despicable and nasty. I don’t know what she was trying to prove by calling my employer but I know what I’m trying to prove by right this complaint. I am looking to hear from the Hyatt as to why they have management staff that don’t treat all of their customer fairly I call it discrimination because I had a dog. If you are going to except dogs in your hotel your staff should know that they bark and that I am a customer too. This is not the end of my complaint I lost a day’s pay and I want to be compensated for it. IF YOU THINKING ABOUT STAYING AT THE HYATT WITH YOUR DOG YOU MAY WANT TO CONSIDER GOING SOME PLACE ELSE UNLESS YOU CAN KEEP YOUR DOG FROM BARKING

THE Hyatt place at birmingham discrimination against me becuase I had a dog..


jim March 1, 2015 at 5:51 am

Currently employed with the Hyatt century plaza in century city c.a, I’ve stood against curuption H.R wants to pretend that my story is false by creating diversion, intimidating not just me but fellow co workers, and even going as far to threaten my employment. They’ve used my own union that suppose to represent me and protect me against me. They have also humiliated, intimidated, and disrespected me after a horrific event that went down on February 27, 2015, today is March 1st 2015 2:25 a.m in the morning and I am big time stressing it, stressing on how my future will appear. I hold two H.R representatives liable for this statement Nicole (which she is head of H.R ) and Marcy (which she just got hired around or before 90 days). All I ask is please Headquarters take care of this situation. They are ruining people’s lives with their narcissisistic, two face mentality. I declare an appropriate investigation in the name of civil justice. This problem should not Be responsible for the loss of any good employee’s employment. Anyone willing to support me on this feel free to contact me through my email which is rev***** and you will definitely here my testamony, which currently I’m awaiting to either be terminated or given my job back. Thanks for reading, I refuse these corrupt individuals to take advantage of one out of 100 best companies to work for in the u.s. Again thanks for reading and PEACE


Darlene February 27, 2015 at 12:08 pm

So many time people send in complaints. I’d like to send a nice “Shout Out” to the staff at The Hyatt in downtown Baltimore MD !
Maryland had a pretty bad snow storm on Feb. 21st. I was trying to get back home but knew I couldn’t because all of the streets in downtown MD where either moving very slow and/or at a stand still. Just so happen I was passing The Hyatt, which I have stayed at in the past. So I parked in their garage and went the reservation desk to see if I could get a hotel room for the night. Luckily I was able to as other people where also checking in. After I was able to get a room I received a call from a friend, he stated he would able to get me so I wouldn’t be stuck downtown. I didn’t think I would be able to get my money back since I had already book the room and paid. I spoke with the hotel manager, Rachel Smetana; asked if they would consider not charging me as I was able get a ride home. Ms. Smetana stated since I wasn’t in the room for a good hour they would not charge me. I still had to wait 2 hours for my ride but the staff made sure I was comfortable during my wait.
Even though I didn’t get to stay at The Hyatt this time, I would recommend the hotel ! The staff was very professional and attentive.

So giving my BIG Shout out to the staff at The Hyatt ! And a special ” thank you” to the manager, Rachel Smetana & front desk associate Breonna Beck !


Anita February 8, 2015 at 2:10 am

Worst hotel experience ever. Will not ever waste a penny staying at a Hyatt again. Stayed 2 nights in the Hyatt Place hotel in Houston. Worst customer service I’ve ever had. I waited for over an hour at the airport waiting for a ride when they told me they would be picking me up. I’m a single woman and was standing there in a parking lot alone with strange people walking past asking if I wanted to go with them. I was terrified and called the hotel 4 times with no answer. Finally when I was able to reach them they told me they driver came and couldn’t find me so she drove back to the hotel. They had my cell phone number and didn’t think to call me. The woman on the phone told me to just catch a taxi. I told her I wasn’t going to catch a taxi and to send a driver. When the driver got there she didn’t even come open my door, nor did she say a single word to me after picking me up. No apology, no nothing! Then to make matters worse, she texted and talked on the phone the first 10 minutes of the drive. We had 91 people in our party going on a cruise staying at this hotel…. 91 !!! Not a single person in our group had a good experience with this hotel. My brother waited over an hour at the airport for a ride and called to remind them they were there waiting at 12:10. The girl at the desk said “we stop the shuttle service at midnight so you’ll have to catch a taxi” regardless of the fact that he called long before midnight. I was in the lobby at 11:45 watching the 3 employees sit around doing nothing… while there were people at the airport waiting. This hotel needs a management overhaul. Would not stay here for ANY price. Would stay at a motel 6 before I’d stay here again. It’s unfortunate because the rooms are very nice.


Mark Pfeifer January 23, 2015 at 8:08 pm

On Christmas Eve of 1997, Mark Pfeifer, a formerly homeless man approached the Hyatt Regency in Dallas with a bold proposal that no millionaire in Dallas had any interest in doing in prior years. Mark wanted to book seven hotel rooms on Christmas Eve then graciously give these rooms pro bono to 13 homeless souls. So, that’s how a grand Christmas tradition started at the Dallas Hyatt Regency. Over the years, until 2004, Mark continued to book rooms at the Hyatt and in 2002 the number of homeless he lodged had reached a high of 160. Then, the unexpected occurred. Primarily because of his kind-hearted generosity towards the less fortunate Mark became homeless himself once again and ended up living out of his car. So, with his Christmas Eve tradition quickly arriving in 2004 he contacted the Hyatt and requested a meeting where he told the Hyatt management that he was living in his car with very little money. He then asked the Hyatt for credit for the very first time. Would they be willing to charge $1,000 worth of rooms for a short period of time? They graciously extended me this credit and I had thought the time for this debt to be paid was by the end of the first quarter of 2005.
I was wrong and when I approached the Hyatt in early March of 2005 I was given a very unprofessional reception outside the Hyatt. I had $500 cash in my wallet that I was ready to hand Randy, the assistant manager, but after the rude reception he gave me I simply walked away as this was the second time he had treated me so badly. Well, put that down as being a very big mistake on my part.. I had every right in being upset as I had given this hotel thousands of dollars out of my wallet for hotel rooms over the years and I simply felt that I was being grossly mistreated by this manager. And, his reaction towards me outside the Hyatt was caused partial by the head of security, who stood near to Randy and egged him on by some remarks he made.
SO, what does the Hyatt do to me after I had tried to make a partial payment on this JUSTIFIED DEBT, and to ask the hotel for another 4 weeks to pay the debt in full?
They quickly found someone else to take over my event at the Hyatt on Christmas Eve.
I was the man who originated the concept of putting homeless people in upscale hotels on Christmas Eve yet the Hyatt didn’t care as they quickly went about in finding someone else to take over for this presently homeless man still living in my car.
SO this new guy at the Hyatt had huge success with my creation at the Hyatt over the years until Christmas Eve of 2011, his last year at the Hyatt. He was made aware in early 2012 that the Hyatt was being renovated and that they could not accommodate his group of 500 homeless on Christmas Eve of 2012 but would do so, once again, on Christmas Eve of 2013 if he wanted to return. He did not. He has taken his 500 homeless group to the Dallas Omni hotel since Christmas Eve of 2012 and you might say that the Hyatt Regency has lost his business via default because of construction iwork. So, that’s WHY Mark Pfeifer and his Angelic Christmas Crusade wants to return to the Hyatt on Christmas Eve of 2015 with 100 homeless souls lodged in 50 hotel rooms.
I strongly feel that this charity event needs to return to the Hyatt where it all started, and that the Omni SHOULD NOT have the exclusive rights to this event, but rather both hotels should rightfully share the spotlight on Christmas Eve. I will gladly pay the old debt of $1000 if requested of me, and then I will pay for the 50 hotel rooms this Christmas Eve two weeks in advance. Simply put. This would be nothing but a good business decision by the Hyatt as we all know that Christmas Eve remains the lowest occupancy night of the entire year and the Hyatt has hundreds of rooms available to lodge my group this Christmas Eve, and make thousands of dollars in profit by wisely doing so. I will be sending our most recent video regarding my 501 (c) (3) non-profit very soon.
Thank you! Mark Pfeifer Angelic Christmas Crusade


WILLIAM ESCUDIER January 12, 2015 at 5:03 pm

Booked a Hyatt in Naples/Estero area in Fla. The hotel was Hyatt Coconut Point. Immediately, I discovered I was put in the wrong Hyatt Coconut Point. Also they would not refund my 3 night cost for the room or move me to the Hyatt I booked. Really? The booking was from 2-7-2015 to 2-10-2014. A nice vacation ruined. Thank you Hyatt, I will be sure to keep you in mind for future trips.


Hrishikesh GOSSAIN January 9, 2015 at 3:35 pm

We are sorry to say that we had a terrible experience at Hyatt House Cypress/Anaheim ,5905 Corporate Ave,Cypress, California 90630, US. We were there on Jan 2 2015. We are distressed to think that we just wasted our time and money on a hotel that is shoddy and has low standard of quality.We believe in its brand name and usually look forward to Hyatt group .We have stayed at different Hyatt and thought that the brand is consistent, yet we feel hesitant to recommend the place because of our latest stay.

There was a major disturbance due to the construction .Our room was on the first floor. The room next to our room along-with other rooms in the hallway were being renovated.The furniture,appliances were being striped and pull down.The room next to our room was being junked and messed up.We could hear workers talking and whistling amidst the tearing down and clanging of equipments and furniture.

The hallway was dusty and sooty. Our 4 year old and 1 year old were coughing all the time.As we were just next door we could hear the constant striking and noise .It was very upsetting and disturbing as there was continuous hammering and we could not even take rest. It made the children woke up and cranky.Whenever we stepped out of the room we had to ask the workers to stop and give us way to move ahead.It was dangerous for kids to move around the equipments and mess. We were shocked how do the hotel staff allow for that kind of raucousness with kids around next door.

Inside condition of the room was also substandard. The stove top and the refrigerator were severely rusted and poor quality .Sofa had a creepy dirty feeling and smelled bad. The room felt like that of a cheap motel.After complaining and explaining our frustration at the checkout we were absolutely dumbfounded when the front desk attendant said she was sorry and that she could take 20% off the bill for the room.The hotel knows the rooms are unusable and the hallway was dusty and that the room next to our room was being stripped yet they book it anyway and hope that the people will stick in there won’t complain.We had our other plans otherwise we would have vacated the hotel right away.

This place feels as if it is running on its own–without vision, without sincerity, without concern… this is a management flaw! I cannot recommend the place because it spoiled our visit !!! Needless to say, after that experience, I no longer have confidence to stay there either or trust the Hyatt brand.I’m usually not a condemning or overcritical person and have praised and enjoyed our stay in Hyatt hotels in the past, yet after this experience wouldn’t feel confident to recommend it at all…couldn’t have been more disappointed.We deeply feel that this was not right and hopes that Hyatt improves and look into this complain.


Sandie Fournier December 25, 2014 at 6:11 am

Hello Hyatt..
I did have an issue with Hyatt group. But having read thru the guest comments, I thought.. Why waste my time here.. Not one positive comment here, not one response from Hyatt grou,,or respective franchises… That explains a great deal.
I shall comment with my wallet, and never, not ever visit a Hyatt hotel again.
Being honest,,I didn’t stay in one, just had the misfortune to have had brunch. That was truly enough. Sorry to discriminate, but I should have known better to expect anything great from an American chain.not only in the USA Europe & Asia. Never again.
My greatest respect for the independent hoteliers!
Want to make sure Hyatt see this comment post on facebook.. Sorry, I would be to embarrassed to have people know I even went there!


Angela December 16, 2014 at 8:52 pm

During a recent travel soccer tournament we were assigned to the Hyatt in Lithonia, Georgia. During our second night my vehicle was broken into and sustained over $800 worth of damage. I asked the hotel who reviewed the security footage from the parking lot. I was told that they don’t have security cameras in the parking lot. I am disappointed that the Hyatt does not provide this layer of security. I am now out over $500 and three days without a vehicle due to the vandalism and theft. Now that I know that Hyatt does not provide security cameras in their parking lots I will not be staying again.


Savi singh December 3, 2014 at 6:02 am

i just got back from Trinidad and I stand at Hyatt regency, such horrible and degrading supervisor RICK JUPITER!

Details as follows-

) On the night of Tuesday 25th I requested a rollaway bed since I hired 1 Sargent and 2 police officers due to having a business in Trinidad and the county being unsafe,in any event very rude young lady brought the rollaway bed and dropped it at the door and told the Sargent “here you go ” never even said hi goodnight etc.

2) It was approximately 3:30am on November 28th myself and a undercover policeman went down to get coffee and a snack however the Cinnamon pastries deli is ” supposedly” 24hours as per hotel. We were waiting on a staff to assist,then a young man that was a hotel staff (waiter) saw us and said some one will be right with you so after 10-15mins or so I decided to help myself to a cookie, then I proceeded to the waiting area which is 30 yards away and sat awaiting the arrival of a staff to assist us still no one got there
Then a female security guard came and said you took a cookie and I said yes I’m aware of that and will pay for it once Someone is serving in the deli, she then rudely pulled down the blinds and proceeded to call another security guard to stand watch as if I’m going to “steal” a cookie,that’s how it made me feel so degraded and ashamed.
A few minutes passed and at that point a very RUDE young lady by the name of “Adana” arrived with an attitude very rude and hostile feeling.
I ordered my stuff she even forgot about the cookie in which I mentioned earlier and never rung it up I reminded her to kindly charge me for the cookie.

I went to the front desk spoke to a very nice gentleman by the name of Amit explained I don’t like to complain but I felt the need too because that type of service is not what I expected @ the Hyatt.
Mr Amit called Rick Jupiter(“SUPERVISOR”) this man had the nerve to tell me I should not stick my hand in the jar because its stealing I said to him “sir if you see a sign that says “24hrs” would you not think someone will be there at all times? Granted I comprehend people need to Use the restroom etc.. Or at least put a sign up that says will be back soon? But don’t treat a guest that’s staying there for days feel like a cookie is being stolen. My entire issue with this situation was after my conversation with Jupiter he walked me to the elevator and he proceeded to walk behind the deli counter and said something to the rude “Adana ” and they both started to laugh,obviously it was regarding me! Then he saw me looking at him laughing,and then stopped.

That type of behavior is absolutely unacceptable and after all that money I spent and to feel so degraded that made me never ever want to go back to Hyatt because I was laughed at and if you kindly put yourself in my situation how would you feel? Thank you for listening.

Customers pay for a certain level of treatment and customer service and in that situation so called SUPERVISOR Mr Jupiter did nothing but made it worse by laughing.
I will not ever return to Hyatt.
Please don’t get me wrong the front desk staff was great! Mark at the poolside bar was amazing.


Michelle Nathan Hanish November 30, 2014 at 1:06 am

I just wasted 45 minutes of my life I’ll never get back. My husband and I just signed up for a Hyatt Platinum card and we were excited about using it. I have to take a few trips without him so I called the Platinum line where you are supposed to get great customer service and spoke to the most arrogant clerk and Manager I’ve ever encountered. I asked about making a reservation without my husband and the first clerk told me I couldn’t do it. She said it’s his account he needs to be there. I assumed she just didn’t know the policy so I asked to speak to a manager. I am then left on hold for 15 minutes. I hang up and call back again only to be placed on hold for another 25 minutes. I finally speak to the “manager” Max who rudely reiterates the same rule and tells me I cannot use our account without my husband present (what is this the dark ages?) I told him I’m furious and ready to switch to another chain and he doesn’t budge at all. Said he’d be happy to help me close the account. Hire some people who know how to treat customers. I’m done with the Hyatt. This has completely left a bitter taste in my mouth. Learn some customer service.


Mark Parrish November 26, 2014 at 9:56 am

My wife and I travel all the time and always stay in upscale hotels. We’ve stayed in a few Hyatts and have never had problems until now. The trip was a surprise for my wife so I paid for the room via Western Union so she wouldn’t see the deduction in our joint account from the hotel. Again, the hotel was paid for way in advance. Our stay was fine despite the trouble we had getting up to our room bc their system was down and they couldn’t make additional keys. What I am furious about is that this hotel STOLE $226.88 from us after our stay. I understand that it is required to put a credit card on file, but I do not understand why the hotel double charged me and stole this money and I really don’t understand why they sent me a letter stating that they had to put a hold on the funds. They are not entitled to my money and I want it back right now or I will be forced to put these matters in legal hands. Like I stated before, we travel all the time but we will never stay at this hotel again.


Sharon November 20, 2014 at 9:41 pm

I recently stayed at the Hyatt Place in Houston Tx at Bush International I was with a group people from my church attending a conference. I reserved a room for someone in the group when they checked out the paid for the room in cash that was on Oct 25 then on Nov 7 they charged my card for 522.00 when I called them on the 10 th of Nov they said they did. Ot charge the card my bank sent them a copy of the withdraw they sated they would put it back into my bank account on the 20 they still had not put it back in my account, ever tine I call they said they will have someone call me it never happen, I call corporate they transferred my to the accounting dept no one ever picked up the phone. I love the hotel but this is no right if u owe them money they hound u for it but they don’t get I a hurry to refund your money


phyllis and robert brodsky October 14, 2014 at 6:15 am

Guy Naillon , Guest Relations Manager of the HYATT REGENCY IN PARIS is one of the most sensitive people I have ever met at a hotel.

When we arrived at your hotel in July, 2014. I wanted something across the street .I was too tired to go after an international flight. He went and got it for me. I felt loved and cared for.We were privileged to stay at the HYatt Regency and you are privileged to have such a sensitive person in your employ. The men in the club upstairs also showed us much consideration, when we came for breakfast. Forget their names. Knowing i like chocolates, they sent some to our room. You have a great team at the Hyatt Regency.


Disappointed Guest October 10, 2014 at 10:29 pm

This past week I was a guest at the Andaz suits which is located in Savannah, Georgia. I have visited this particular location on a number of occasions and have found it to be an extremely welcoming and pampered experience and interaction with your staff. Unfortunately, When I approached the front desk for assistance and directions, I found the staff to be extremely frustrated and distracted with the treatment and interactions with a member of your staff whoes name I have found to be Sharon. While speaking with a member of your front desk staff, one of several whom I favor based on previous visits, I have found that everyone does not seem to be treated equally. Ms. Sharon is afforded certain privileges that others in the same field are not. I have never seen her assist a guest on any occasion that I have visited the establishment. These actions are affecting the moral of your staff which in turn affects their ability to effectively assist your guests. As someone who is a frequent visitor of Savannah and of the Andaz, I would greatly appreciate someone in management to take a more detailed look at these issues. I absolutely adore the staff members that I have come in contact and most definitely don’t appreciate the wonderful young people being treated in this manner. I am looking forward to visiting again in the near future and observing the wonderful people and much needed improvements. I thank you in Advance for your time and attention to this matter.


Nguyen Thi Hoang Bau September 30, 2014 at 8:48 am

I have been thinking thoroughly to write down my experience here, that was awful and i promise myself as well as recommend all people i’ve known i would never come back to Hyatt again even just for entertainment. My case is Hyatt Regency Danang resort and Spa in Vietnam.
First, I am a master student in Taipei, Taiwan. On summer vaction (2014), i went home and applied for being an internship there ( i loved Hyatt so much that i nearly visited when i had time before). Human resources department i may say have ” specially arrogant style”. I did make clear to them about my motivations and purposes that i had a survey and hoped during time i tried to work hard there they would approve me to do survey for my thesis. They said i must work there as a full time employee for 2 months and 10 days without getting any pay even transportation fee support. I accepted ( i had no complaints) as long as i was allowed to do survey as they promised. That is not the most interesting part. I came and totally surprised that all most managers there do not even graduate from colleges ( that’s ok if they are really qualified enough with their experiences). They almost got high postions based on their relationships only , some has relatives and some uses other strategies to get postions like dating with boss. Ridiculously, They all use their power at their position to force someone to leave their job or recruit someone they want for a job. I just felt like this is not a big global corporation but a family company. I did tell the truth when my friends work there and define in me. Meanwhile i saw it by myself. They made use of their power very clearly and dont hesistate showing it at any time any where. They look down on people with low positions as i am as an example. I worked from 5:30 am to 3:00pm and sometimes at 1:30 pm to 11pm always started at 4:00am and 12:30 for preparing and got home at 4:00pm and 12pm. I had no complaints because i did accept it at first but the point is they never trained me anything all the things i must do was cleaning all the time. There are so many sides at Hyatt Danang to retain power, you must wisely choose the right one to survive well, i was sick of that kind of environment and frustrated to see working hard people have to suffer a lot in silence from this time to time without asking for anything since i do not even have voice and higher postions there take it all. Low educated, rude and arrogant management staff are the top of Hyatt. I totally lost faith when i expected to learn at Hyatt and finally got nothing but unlimited exploitation. Finally, two months was over and i thought days i suffered there were gone, just went ahead for my survey and left there with gratitude that they are still human when agreeing to help me at last. Unfortunately, they said my questions are not appropriate, they couldn’t allow me to do survey for confidential information they explained. I was shocked and speechless. They didn’t say that at first. They even destroyed my plan and my future. I wasted too much time for them and i couldn’t join my conference in Shanghai because i couldn’t finish my thesis on time. SHAME ON YOU HYATT. YOU ARE BIG BUT SMALL. With the same questionnaire, Hyatt refused me i sent it to Regent Hotel in Taipei i don’t have to work for them even a day, they still say yes. Does my questionnaire have problems or You Hyatt? . If i have any recommendations for you Hyatt, please just recruit the high educated and qualified for jobs, do not let some people to use their power to destroy you from inside. If you do not trust me, please check 90% of employees at Hyatt Danang are from the same hometown (same hometown with someone in Human resource department). some good people who contributed for Hyatt since it was first built left the job because of some high postions force them to. Hyatt you definitely owe them. I am writing here not for me only because i do not have faith in you anymore and i dont have to waste my time here but for my friends still suffering there day by day.
PS: later when i left i found out that i was not allocated for internship at Front office but Food&Beverage as a waitress though i have two foreign languages, master degree in tourism and experience working at hotel before because human resource department do not like ” someone is more outstanding than the rest of them” and high seasons need more cleaners. YOU ARE AT HYATT TO BE EXPLOITED NOT TRAINED. and i was innocent to get myself involved in Hyatt because i believed HYATT IS PROFESSIONAL TO HELP ME IMPROVE MYSELF BY EVEN THE SMALLEST POSTION. I was wrong!
Best regards


j steel September 16, 2014 at 4:38 pm

September 11, 2014

For all of my married life my husband and family enjoyed staying at Hyatt Regency Hotels. Our experiences were always productive and positive until recently. Presently, I am a 74 year old widow living on a fixed income who is a victim of the incompetence of your staff at the Hyatt Regency, 151 West Fifth Street, Cincinnati, Ohio.
I attended my family reunion August 22-24. As customary, my daughter and I chose the Hyatt for our stay. I had secured the reservation using my MasterCard debit card, and was quoted the cost as $497.10. When I check in and presented my debit card I was told the charge would be $497.10 as I expected.
When I returned home and reviewed my debit card statement I discovered that I had been charged $647.10. I immediately called the Hyatt to report the error and to get it corrected. The person I spoke with agreed that an error had been made on the hotel’s part. He then stated that the amount overcharged me would be credited back to my account in 7 to 10 business days.
As stated above I am a 74 year old widow who closely budgets my fixed income. This mistake made by Hyatt personnel caused my bank account to be short of the money I had budgeted for food and other essentials. This unfortunate occurrence put me in the embarrassing position of having to borrow money from a family member.
I am sure that your customer service policy allows for some type of apology/compensation when situations that cause this kind of undue stress and inconvenience occur. Please know that I wish to continue to stay at Hyatt Regency Hotels. However, if I do not hear from you, then I will know that you do not value my patronage, and my family and I will not choose your hotels again.

Justine Steel


Joseph Wills September 9, 2014 at 10:57 am

I booked a room at the Hyatt Place in Richmond on Cox Road and I am sorry to say but it will be the last time. Although some of the staff in the evening were very helpful, the manager during the day was not very cordial at all. During our stay one of the lights in the bathroom fell and hit my girlfriend in the face. I informed the front staff the next morning, whom referred me to the manager on duty. After waiting for her to come from the back for approximately 20 minutes, she directed me to the seating area where she pulled this form. After answering all of her questions she just simply stated that someone would be in touch. Really? Not a sense of sympathy what so ever. No “I apologize, Is there anything we can do to help you?” Nothing. In addition, how does it make sense to have a mini fridge in the room but no microwave? Lastly, I paid for my room in cash and am still being charged for the room on my card.


Never Again.


marcus calco September 6, 2014 at 1:03 pm

Every year I fly my granddaughter [from Seattle] to Ohio and we go on a very lavish vacation… this year we spent four nights at the Hyatt in New Port RI [ two rooms] my wife, my daughter and granddaughter and I will not be staying at a Hyatt again. All the bath fixtures were falling apart, MOLD growing on the bathroom wall paper and in grout of shower….lots of little black bugs flying around and spiders in the beds, this was typical n both rooms. Our rooms were not ready even though we arrived well after check in time….lady desk clerks were border line rude…. when I mentioned problems…. with the exception of two gentlemen who tried to correct problems to no avail. I have always tried to be a loyal Hyatt customer but this was the straw that broke the camels back…by the by your daily thirty five dollar resort fee per room is a total rip off….Total vacation dollars spent this year exceeded $8500.00 for five days, Hyatt will not get any of my hard earned money unless I hear from corporate Marcus Calco confirmation # 4126822901 and 412682****


Dr. Raymond Knuppel September 5, 2014 at 11:49 am

When visiting Corpus Christi, Texas, on several occasions, our family has always had good experiences with our accommodations. We always reserve two to three rooms, and also recommend the Hyatt Place to other parents and grandparents of TAMUCC students. The last time we stayed , however, turned out to be very disappointing ! Your hotel staff ( other than housekeeping and those in authority) was exceptional. When we left the room we stayed in, we unfortunately left behind, clothes hanging in the closet and electronic chargers plugged into sockets . After discovering this, we immediately contacted the hotel and spoke with several employees who were courteous, polite and who appeared to want to help find the items, They always took our phone number and told us they would ” get back to us”. After making several of these calls, and a couple of days,we were finally connected to the head of housekeeping, who told us that she would “investigate” and call us back. After not hearing from her, once again, we contacted the corporate office, in order to be connected to the general manager of the Corpus Christi Hyatt. She told us that she would “investigate the missing items” and would get back to us. My guess is that you know the rest…She never ” got back to us”; nor return our calls left on her voicemail . After several weeks, all we were told is that “according to our records” nothing was left in the room you occupied. We have to question the integrity of your employees!!!!


Karen Dyer August 30, 2014 at 4:29 pm

To whomever this concerns, I booked a the Hyatt Place Hotel in Princeton, Nj. The experience has not been the greatest. The time is now 423 pm and I called the front desk at 10 am after awakening and noticing what appears to be a dried blood stain on one of the pillows. Also I left my room for several hours expecting to come back to a straightened room. Boy was I disappointed. I then once again called the front desk to ask for a fresh pillow to only be greeted with the front desk answering the phone with the word. “Yeah”. I am very dissatisfied and will be posting this gripe on facebook and yelp.


Tosha Ponders August 27, 2014 at 4:12 pm

I was working at the Hyatt Place in Park Meadows in Lone Tree, CO for a about a month. My first day of training was by a young lady who had started a few weeks before for me. It was a horrible experience with the training her food skill and preparation was just out right nasty. I spoke to the General Manager the next day to address my concerns. During my time there I experience from the Galley host who have been there a short time as well very rude bossy behavior. Again, I spoke with the manager in regards to there behavior towards me. I told him I RESPECT everyone there and i wish the same in return, One Gallery Host went on a rampage yelling and screaming in from of guest.The General Manager was in his office did nothing about her behavior, But he says to me I have to have thick skin to be in this type of business. I work with the public most of my career and I never experience the foolery that goes on in the Hyatt Place.If having “thick skin” mean being disrespected by my coworker then Hyatt has it’s priorities really messed up. I refused to be disrespected in the work place where we are suppose to be in a team environment. It’s unfortunate that the General Manager has no type of control over his staff no wonder the high turnover. From my first day there they were complaining what jerk he is, and he will screw up your schedule just because he feels like it, and this came from his management staff. All my complaints to him was please tell the Gallery host to show RESPECT in the work place, something so simple. And I was basically told to get “thick skin” and suck it up, that this might not be the right fit for you. That I’m a prideful person. Shouldn’t I be a prideful person, If I don’t have pride in myself then where does that leave me. In a work place I don’t care if I’m working for the President of the US. if I’m disrespected I will no longer work for him either. So I told him know what, your right, this will not work for me. RESPECT is KEY!


Stan Frazer August 25, 2014 at 5:18 pm

Hyatt Mission Bay San Diego is not the place to spend a relaxing and peaceful get away. The entire reservation process ( messed up 3 times), check-in process (slow, late and inaccurate) and front desk attitude is not in keeping with Hyatt standards. We had a large group in for a wedding (event staff was outstanding) with reservation mistakes causing some to get rooms elsewhere, rooms not ready, doors broken and not working, TV channels fuzzy, leaky bathroom sink drains, no waters or hair dryers in some rooms etc. No attention to detail that one would expect for a resort. Management must have low expectations for their workers.


Eric J Gaines August 21, 2014 at 12:50 pm

Very poor customer services at the Hyatt Place Orlando/Universal in Orlando Florida. Please remove me from the Hyatt Gold Passport program. I will no longer select Hyatt when needing a room.


Sylvia Gutierrez August 18, 2014 at 2:20 pm

I was given two Hyatt Stay Certificates (Classic) to be used at any Hyatt Place. Hoping I could use them at the Hyatt Place Vista/Carlsbad, CA. I come to find out that this hotel will not accept the Classic category. I called the front desk inquirying if I could use them paying the difference for an upgrade but apparently not all Hyatt employees seemed to be familiar with these coupons. I spoke directly with one of the hotel managers, Wes Lavender, again thinking I could request the upgrade with no problem. However, the answer was “NO” and offered his apologies for not being able to help which leads me to believe that Hyatt is not willing to empower even management to better serve their guests. As a former travel consultant my training in hospitality has always been …FLEXIBILITY will always keep yours customers coming back. I suggest that if you’re planning to market these certificates through third parties like everything else in today’s world we have to give our customers better options to upgrades and our employees better training and knowledge of these services.


Raymond August 18, 2014 at 12:59 pm

Ruined Anniversary!! My wife and I had planned a 3 day weekend at Hyatt Grand Tampa Bay!! When we showed up there were at least 500-1000 bikers in the lobby! They partied none stop for the 3days we were there. The hallway noise at all hours of the night was more then we could take. Called desk staff and asked for a new room and they told us NO that there was nothing we could do. I don’t blame the bikers I blame the staff of the hotel for not preparing the hotel to accommodate all there guest’s. When I emailed Hyatt corporate they offered me a 100.00 gift card.. What a slap in the face. 1000.00 hotel stay, a ruined weekend with my wife of 20 years and you wont even attempt to at least give me back my weekend.. Shame on you Hyatt!! I will recommend that the 6300 employees that work for my company stay at HILTON hotels from this day forward!


Carlos diaz August 11, 2014 at 9:54 pm

Hope mr.: Mark S. Hoplamazian CEO has read my comments. Carlos diaz August 11, 2014 at 1:40 pm
Your comment is awaiting moderation.

I will leave tomorrow this hotel hyatt time square and glad that i am leaving this hotel in new york. I have two rooms 3301 and 3101 for all the family and very bad situations

1) front desk call me to say casd(visa) was rejected. I was surprised since i travel 6 to 8 times a month and never had a problem. So a gave them my master card and they said that one is ok. I called my bank and was very upset but they told me it was hotel error not my bank. So. I went to the front desk and told them the card was ok. Then they said o yes it alright. Wow what a situation. But that night when i got back from a show the front guess person told me the master card rejected i said imposible and after rechecking the card he said sorry mr diaz your alright. You have to give better trainning.

The day i arrived people don’t know how to solve situations in regards to my arrival to the hotel.

Then i went to the skylounge and had another situation with a guest it was his fault and bottom line situation was not taken care properly. The bar manager name Brendan Shorrock.

I always stay at the marriott marquis for years never a porblem. I wanted to see what the hyatt was all about and beleive never will come back to thos hotel you don’t have the touch that it takes. The reason i did not leave to the marriott was that it was full

For the sake of others better get on your heels and get better.

Carlos diaz
Interhational Ethical Labs
xxx San Juan,PuertoRico00918
787-765-xxxx Office
787-934-xxxx Cel



Robert Boyd August 9, 2014 at 8:03 pm

Looking for rude, arrogant management staff? Then the Hyatt in Merida Mexico may be for you.
After years of both using and recommending the hotel, I told a recent college graduate friend with a degree in tourism that the Hyatt would be an excellent place to apply. I was wrong. She was unfortunate to encounter rude Human Resources staff at this hotel. Not only, rude but they lie for which their is no excuse.
My friend had an interview and after being told of an available postion, she was assured of a phone call to set up an appointment time the next day. After 10 days, she is still waiting. Needless to say, she was excited at the prospects of working for Hyatt. Really no excuse for treating a potential employee in this manner.
I do not know the name of the Hyatt employee involved but can give you the name of my friend and I am sure you can locate her application and resume to see the person involved.
Really a disgrace.


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