Hertz Corporate Office

Hertz Corporate Office Address

Hertz Global Holdings, Inc.
225 Brae Blvd
Park Ridge, NJ 07656

Contact Hertz

Phone Number: (201) 307-2000
Fax Number: (201) 307-2644
Website: http://www.hertz.com
Email: Email Hertz


CEO: Mark P. Frissora
CFO: Elyse Douglas
COO: Scott P. Sider

Hertz History

The Hertz Corporation was founded in 1918 by Walter L. Jacobs.  He started the business in Chicago, IL with 12 Ford Model T cars.

In 1923, Jacobs sold the business to John D. Hertz who renamed the business to Hertz Drive-Ur-Self System.

In 1925, Hertz sold an interest in the company to General Motors.  The remaining shares were sold to GM in 1943.

In 1967, the company was purchased by RCA.

In 1987, Hertz was sold to the Ford Motor Company subsidiary Park Ridge Corporation.

In 2005, the company went public.

In 2010, Hertz acquired British Car Auctions and rival Dollar-Thrifty Automotive Group.

Today the company operates in 145 countries worldwide.  The Hertz corporate office is located in Park Ridge, New Jersey.

{ 47 comments… read them below or add one }

Donald M. Price April 11, 2016 at 5:22 pm

Hertz sucks this my second time renting from them the first time they gave me a vehicle with expired plates and I got pulled over by the cops on vacation and I just rented a car this weekend and it broke down in another city not only I received a smaller vehicle at the same price but hertz charged me one way fee to exchange a vehicle and it was there vehicle that broke down on me.


David Luck April 13, 2016 at 1:46 pm

Add my name to the long list of people who are giving up on Hertz. Back on Feb. 1, the care was slightly damaged by a piece of flying debris on the Highway. Upon returning the car, a report was filled out, I notified by insurance company, and notified American Express (as i had used their card and they would cover the damage). As of today, I have spoken with eight people at various Hertz groups – Customer Service, Claims Center, Claims Management – who does not seem to communicate with Claims Center, and even put a call into Hertz Legal Department (at the suggestion of one of the folks at Customer Service). That last call was not returned.

Issue is that while AmEx promptly paid the cost of the repairs, they are awaiting documentation and justification for an additional $183 of random add-on charges.

I have been a Hertz #1 Gold Club Gold Card holder almost since the program was started. At this point, I am done with Hertz !!!


Danilla Sands April 18, 2016 at 1:42 pm

Im feeling the same way lately. going to do a small claims shortly for the inattentiveness of their bussiness. perhaps this should get them on the ball.


Tre March 9, 2016 at 10:23 am

Reserved a car on the hertz app, caught a cab to the location and walked into a Seinfeld episode. No car available have a nice day. WHAT??!!! No apology, ride home, compensation or reimbursement of any kind. Called customer service only to be hung up on after being told theres nothing they can do except make another reservation for me. (Smh Yea lets do that) Although i am a gold member this is my first and last experience with this company i pray.


John March 28, 2016 at 7:09 pm

Rented car from hertz thru Priceline. Picked up car , was asked if I would like to up grade for an additional 3 dollars per day for fourteen days. 42 dollars, when I checked my credit card statement I realized that Priceline charged me 324.00 and hertz also charged 299.00 . Called both companies said this was not their fault. No resolution. I will never use either Priceline or Hertz. You go nowhere with customer service, can’t really blame customer service rep. All companies works from the top down. Don’t think they don’t know what they are doing. Since this happened to me , I have talked to many other people who have experienced very similar problems especially with Hertz. I will continue to inform others about this. I’m not giving up on this.


Teba Toffling Holmes January 27, 2016 at 9:57 am

Absolutely amazed with the horrible customer service!!! My 21 yr old daughter reserved a car through Hertz to pick up at the airport upon her arrival in St. Croix. She was told at the window – “oh, sorry we can’t rent to you, you’re not 25”, but the St. Thomas location could rent to her ?! How is that going to help her when she moved to St. Croix? When I spoke with Customer service (a joke trying to call it service!) just now I was told that there isn’t any way to enforce the rental reservation, that the local manager can do what they want. When I asked about local offices having to abide by the affiliation agreement with corporate I was again told they can do what they want. I asked if she felt it was consumer fraud to accept a reservation and not even attempt to fulfill it or address the issue. She said they have legal people (really? how old are you?, how about counsel) that review the laws and they follow them. I asked how I could speak with these “legal people” and was told the only way was to fax a subpoena to a specific number. She refused to even give me her name, her rep id #, or even the location of the office she worked from to refer to when I do contact Hertz legal counsel. Of course this doesn’t address our immediate need of my daughter being stuck in St. Croix with no transportation. Way to provide ‘customer service’ Hertz!!


Eva January 26, 2016 at 3:49 pm



Dominique January 22, 2016 at 11:51 pm

I rented the car for 10 more days after the first week of renting. Everyday I would call & the receptionist will push back a day and instantly charge me $31.06. I would look on my account everyday and see the negative -$31.06 which was fine. As long as your company was receiving your amount daily was great! I even confirmed with her that taking out the daily amount worked out great for me. Never did she explain that they were in fact daily holds that wasn’t permanent!? I returned the car Monday every thing was great. Then I look on my account & see one $-311.12, three -34.00 insufficient charges and two -1.25 auto vacuum charges?! Never have I EVER had insufficient charges on my account!! From me renting a car from anyone but your company…Taking the money out barely yesterday put me in a fine with my chase bank and caused all kinds of confusion. My family and I will NO longer rent from your company AGAIN. Back to Enterprise We Stay!!

Where theirs No hidden prices, and agendas!!

Thank you for your time.


Joe Beaver January 14, 2016 at 2:05 pm

We rented a Hertz rental car thru priceline for a vacation in Panama City Florida on July 22,2015. Upon arrival it was a real challenge to get the car rented with only 4 people ahead of us. I noticed that each of the customers were complaining about being upgraded. When I got up to the counter the same thing happened to us. The representative claimed the car we had reserved was to small and that he would upgrade us to a SUV for only $10.00 per day more. When we went outside we had been upgraded to a Kia SUV which was the same size or smaller inside. The girl just handed us the keys and walked away. When we returned the car a week later we told them that we had filled the car and the space we had parked it in. We were told thanks and it was all taken care of. When I received my credit card statement they had charged us an additional $700 dollars. We had been charged with all of the insurances plus $132.00 for fuel. I contacted the customer relations in Oklahoma City and was told that my complaint was with priceline. It had nothing to do with priceline Hertz representatives charged me for this. I got nowhere. Since then there have been articles written where other people have experienced the same thing. Hertz definitely needs to get people to better handle their customer relations. One more great American Company gone down in customer relations as far as I am concerned.


Tyressa January 4, 2016 at 11:56 am

I agree with the many comments submitted on the website. In the past, the service was great, rates were great, no question about billing/charges upon return. The old Hertz was the BEST. Now, the new millennium has generated these “employees” that don’t care about their job, just want a pay check! It is reflected in the attitudes and treatment you receive at the local offices and on the phone with the customer service representatives. The local branch rarely has the answers to your concerns and frequently advise there is “nothing we can do”. Seems like the corporate office in NJ is the only route you can take to get anything resolved.


Nina January 26, 2016 at 11:26 am

I totally agree with the comments. Hertz needs a serious Customer Service overhaul. My experience on Monday January 25, 2016 was one of the worst customer service experience in renting a car for the week. The counter representative at the Lexington Kentucky Airport counter can use some serious Customer Service training. Hertz Corporate needs to serious address the Service customer are receiving. As a gold member; I’m no longer going to give them my Service. ……………
Many thanks to Avis Car rental for there excellent customer service at Lexington Kentucky Airport.


Frances Ely December 23, 2015 at 10:57 am

Customer service needs a serious overhaul. When pilots rent a car at one FBO and have to leave at another FBO Hertz needs to be more attentive to the process of picking the car up and closing out the rental ticket. It has been our experience over many years of having to constantly make many calls of which you can only leave voice mail when the car is not picked up, the ticket is not closed out and the daily charges continue to be charged to the credit card. If there was another rental car company to choose from we would do that and never use Hertz again, however they seem to have monopolized the business at many airports that privately owned or leased planes use. If anyone that reads this has any problems I would suggest that you call the N.J. corporate offices and not continue to be frustrated with the local agency.


Melicia Dennis December 16, 2015 at 10:45 am

My family was hit from the rear while on vacation, by someone driving a Hertz rental car. After returning home I contacted the Hertz claims office and was assigned a claim representative to only find out months later he no longer worked there. Assigned a new one that made my family an offer of fraction of my medical bills. I am starting to learn that big company’s get that way by trying to shit others, shame on Hertz. What ever happen in people taking pride in what they do. Think I will let my Attorney handle this one.


Veronica Eldridge December 3, 2015 at 6:46 pm

My husband was in an accident and had to rent a vehicle. The insurance company had set up everything the day before we went to pick up the rental on 12-3-15 He was suppose to get I. A mid size vehicle. But we were told the only car available was a Chevy Spark. A very small car. I have a small child I would not recommend anyone with children to ever drive something so small. The lady at the Hertz rental place on Chapman Rd in Chattanooga TN was very rude and was not willing to work with us on a different vehicle. She never introduced herself at any point. I have no ideal her name or it would be posted. This is the first time we have ever had to rent a vehicle and it was the worst experience!!!!


Maura Groves November 24, 2015 at 1:09 pm

A letter was sent to the CEO approximately one month ago regarding a maintenance contract refund we are expecting. The maintenance contract was never used. The Medford Oregon sales team advised us that once we paid off our Hertz car purchase, we would receive the $2,000+. We have not received a reply or a refund. A response would be appreciated. We will not give up.


martha November 3, 2015 at 12:13 am

recently rented a van come to find out they over charged my credit card 150.00 more than what I was quoted, I will never rent from this company again


Withheld October 9, 2015 at 2:37 pm

I reserved a car Thursday night and checked in online at 8 am. I hailed a cab to take me to the rental office only to be told there were no cars available to fill my CONFIRMED reservation. I was stranded!!!!!!!! They tried to put me in a more expensive car costing double the original rental and then told me oh sorry we don’t have that one available anymore either. THEN WHY WAS I OFFERED IT IF IT WASN’T AVAILABLE!!!!!!!!! I was starting a new job on Friday and had no way to get to it! After another hour on the phone with people I couldn’t understand I had to call another cab to drive me 40 miles to my new job. That cab ride cost me 64 bucks!!!!!!!! Now I will have to call yet ANOTHER taxi cab to pick me up from work and spend ANOTHER 64 bucks. I called and complained a report was filed (whoopie big deal) that doesn’t help the fact that I was STRANDED. I was told they wouldn’t have any vehicles available for me until Monday after 5 PM. Monday will cost me ANOTHER 128.00 in cab fares! THANK YOU HERTZ RENTAL FOR PUTTING THE SCREWS TO ME!!!!!!!!!!!!!!!!!!
I am far beyond done, I have the corporate office’s address they WILL be getting a nice long letter about how AWFUL their service is!!!!!!!


STEVE STRINKO October 6, 2015 at 1:19 pm

Sent to Hertz through their web portal.


Kay Elam September 20, 2015 at 10:48 pm

Unlike most of the customers on this site, my husband and I had the best customer service experience we’ve had in years at the Jacksonville, NC Hertz location.

Our Sept. 4 flight was scheduled to get in at 10 p.m. The flight was actually changed and didn’t arrive until 11 p.m. We were on the flight but our names apparently weren’t on the flight manifest given to Hertz. However, the customer service agent, who was scheduled to get off at 10, stayed to see if we were on the 11 o’clock flight because she “had a feeling we’d be on it.” We were the only customers who had a Hertz reservation from that flight.

Because I’m a gold member, there was minimal paperwork. She asked where we were staying and listened to our moans and groans that the hotel was 30 minutes from the airport. Who knew that the Jacksonville airport didn’t have hotels right at it?

Anyway, she sent us to get our luggage, and she actually went to the lot and brought the car to the front door. She said it was parked at the far end of the lot and she needed the exercise 🙂 When we got in, we found the GPS programmed for our hotel. My husband tried to tip her, which she refused. She said she liked working at a small airport so she could give personalized service — and she excelled at it! She did let us give her a hug.

When we returned the car a week later, she came from behind the counter, asked about our trip, and gave us another hug. Now THAT’S customer service. Kudos to Valerie Johnson in Jacksonville, NC.

Greg & Kay Elam
Nashville, TN


Charles McIntyre September 17, 2015 at 1:46 pm

I am a Hertz Gold Member and longtime customer of Hertz Rental Car. I’ve been a Hertz Gold Member for at least 10 Years and used to think that Hertz Rental Car was a good company in terms of Service Delivery, Quality and Customer Care. Well that used to be years ago, but now that’s a joke. Let me tell you a story…… I went to visit my father for his birthday in Philadelphia, PA back on July 5 and rented a car from Hertz Philadelphia International Airport. Upon my return to the airport on July 8th, I was running behind when returning my car. Mr. William Johnson, the clerk that returned my car for me said “I’ll be more than happy to take to the airport”. I had already dropped my bags off, so the only things I had left were inside of the vehicle. Upon checking the car return approval, he noticed a plastic bag on the back seat driver’s side and asked me if that was a trash bag or not, and I told him no, that the bag had some personal belongings in and I needed to make sure I took it with me. He said no problem he took me to the airport.
As luck would have it, I got the two bags that were in the trunk, but did not get the bag off of the back seat. Once on the plane, I realized that I did not have my plastic bag and it was in the rental car. Upon arriving in Atlanta, I immediately got my luggage and went to the Hertz Rental Car Airport Location, and spoke with Ms. Hattie Henry in lost and found. I explained to her what happened and she immediately went to work. First she tried calling to the Philly Airport Location and could not get through. She tried, tried, and tried and could not get anyone to answer. She put the car on hold, put notes in the system so that someone should contact her before renting the car again. She also gave me her business card and told me to check with her over the next few days and she should hear something from the office. Over the next week or so I called Ms. Hattie and unfortunately, no one ever called her back from the Philly location. She advised me to call the corporate office and report the issue. She actually opened a claim for me as well and told me that I should continue trying to get through to the Philly location as well at 215-492-7246. Over the next week I called over and over again never once getting a human. When you tried call the main number and choosing the selection for getting someone at the location the mailbox was full and you got nowhere. Finally about a week later I did get through to a voice mail box that wasn’t full and left a message with my name, telephone
number, rental car information and what was left in the car. Today is Sept 14 and I have yet to get a call back from that day to this one. After trying to get through to the Philly location for about 10 days, I called Hertz Corporate in Oklahoma and spoke to a gentleman in the customer care department( didn’t get his name) and he said these words to me “ Oh yeah, they never answer the phone at that location”. “When you call next time, ask for the extension of Brian Bishop the Operations Manager and then you should get someone to help you get your things”.
Again over the next two to three weeks, I called and left Brian Bishop message after message after message, and still no one at that location cared enough to call me back. I’ve made at least 30 calls to the Philadelphia International Airport location and still haven’t gotten not ONE callback. In addition, I left messages of why I really needed to have my bag back, because it contained my medicine and medical devise which I really needed to get back. Still, I got not a callback!
Let’s fast forward to today September 15, 2015, I have not yet heard one thing from that location. I’ve called, left messages and of course nothing. Now let me share some bad news with you, inside that bag, I had over 350.00 worth of equipment that has not been returned to me:
1) OneTouch Ultra Diabetes Monitor / test strips and insulin valued at 100.00, which my insurance does not cover.
2) Bluetooth earpiece valued over 75.00 dollars.
3) A dual USB Charger that plugs into the wall outlet and cigarette lighter valued at over 50.00 dollars. The one that was in the bag was either an Ericson or General Electric one which I have not seen in the stores, because I had it for a while.
4) Charge pack which my company gave me as gift valued at a least 50.00
5) My Samsung Phone Charger which is valued over 40.00
6) Sunglasses
7) Misc. Items
Today I called Ms. Hattie Henry at the Atlanta Airport and she advised me that the service should not be that way at all. She remembered my claim, has it logged in her book and still can’t believe I haven’t heard anything from your company. Since August, I have now begun renting with National who knows what service delivery is all about with their Emerald Club Program. In fact, I’ll be visiting my corporate headquarters and talking with the corporate travel department to see if we can get a corporate program with someone else.
My company has over 270 locations nationwide and we have 27,000 employees; many of which travel and are field based. If I have anything to do with it, I’ll make sure that none of our
employees rent from Hertz. Although it’s not a lot of money it’s a principle, you don’t keep customer belongings. I’m also contacting an attorney to launch an investigation into your location at the airport. Why? Not only do I believe that your company is liable for customer goods not being returned, but I wouldn’t be surprised if your Ops Manager is either giving customer property away to his staff or “selling” it. In these days and times, I put nothing past companies that don’t support their company values and behaviors, and train their staff to do the same. If you had any kind of values at all, I would have at least gotten a call back from the Ops Manager.


David Sonne September 23, 2015 at 3:49 pm

I understand you concerns with no returned calls, etc. I don’t believe the person that told you he would remind you about your plastic bag cleans the vehicles. Those folks may have just thrown the bag away. You even stated that the person from Hertz asked you if it was trash. To make a statement that the OPS manager could be giving property away or selling it is just rude and reprehensible. I don’t know, or care who you work for but why not show your comments to the CEO? I’m certain he/she would be proud to have someone like you representing your Company. Moral of the story…it’s YOUR STUFF! It’s YOUR RESPONSIBILITY! YOU WERE RUNNING LATE! YOU FORGOT YOUR PLASTIC BAG! It’s time to quit whining, apologize to the OPS manager, take responsibility for your actions and in-actions. IT”S YOUR FAULT!


Cecelia Chandler September 15, 2015 at 6:56 pm

Will never rent from Hertz ever again……..car was dirty and on empty……customer service rep.was very rude….and bragged about it said he was from the streets of Chicago…… Wow really….now he’s working dirty hertz…..Indpls.Ind….13th Shadeland…


Edmon Yafai September 14, 2015 at 6:42 pm

On Aug 15 , in LAX picked up a Dodge charger(nice car) but smell of cigarette smoke was terrible. I proceeded to Hertz gold choice only to discover only 2 Hyundai elantra available, asked the attendant for choice and the result was sorry no other cars. I was late for appointment so I reluctantly drove the Dodge.
Aug 17 returned the car and advised the quick check rep but did not care.Got on the Hertz bus # 82 and promptly got yelled at by the driver for standing behind the yellow line (which is perfectly ok). I got off the bus and took the next one to the airport.
I have called Hertz customer service 3 times and was offered a 50 dollar certificate , 3 calls later no certificate yet . It’s like begging for dollars.
I’m a five star gold member and been a loyal Hertz customer, but I found out that it does not mean anything,time to go elsewhere!!!!


Elaine September 5, 2015 at 2:00 pm

Does Hertz believe in good customer service and providing clean cars to renters?

Rented a dirty car for one day from Hertz Dulles Airport (plenty of cars in the lot and the rental office was almost a ghost town) on 9/3 and was due to return it on 9/4, but I got caught in a rainstorm so I was 2 hours late and did not get back until 2A on 9/5. What did I get?

Found food rolling around in the car, the lady checking in my car was so lazy she waived her hand in an empty rental office (no customers, I mean no one) to me to come over and then she proceeded to charge my card $231.50 and when I protested, she told me to call her manager. She never moved, nor anyone else to check out the mileage on my car, nor gas or condition of the car. As I drove off, the young woman got on her cell phone and was talking to someone. When I got home I noticed authorizations on my car that were done at the same time of $399 and $115, plus the $231.50. If you returning a car, then why do they need any more authorization. Calling the location manager proved to be worthless because the manager told me that I needed to wait on the authorizations to drop off and he would see his senior manager on my other issues. I am hitting social media to let people know about the poor treatment you can receive from renting a Hertz Car. From now on I am going to the competition!!!!!


Dianne Dale September 1, 2015 at 11:28 pm

Looks like Hertz is “batting a thousand” this month. My husband and I rented a car to be picked up at Chicago’s Union Station on Sunday, August 16, 2015. We were arriving there by Amtrak train from Syracuse, NY to begin our vacation. The train was 3 1/2 hours late arriving. We initially reserved the car for 10 a.m. because we were supposed to arrive at 9:30 a.m. Imagine our surprise when we found the Hertz closed. Apparently they close at noon on Sundays!? I checked. This was not noted on any of our paperwork. Who would expect a rental car office at a major train station to be closed at noon on any day?! They had the number of the train we were on, so had they checked when several people didn’t show up for their cars, they would have known the reason. We were not the only travelers stranded at this point. There were at least 4 other people there with us. Information at the station gave us sheets with other rental places to call. Time now was 3:30 and most of the downtown rental places were closing at 4. We finally discovered that the subway was a 3 block walk from the station and went to O’Hare airport. We decided that our only option was to go to the airport for a car, which is what we did. We had to get to and ride the subway for 45 minutes with 3 suitcases. When we arrived at the airport, we took the shuttle to Hertz against my better judgment. But, my husband who held a Hertz Gold Card for 34 years as an employee of IBM insisted they would help us out. They did……..we got a car for TWICE the rental agreement cost…$800!!! The customer service rep was very rude saying we should have called and this was not their problem. He also explained the added costs because we were renting at the airport and had not reservation!!??? He completely disregarded our original reservation. I thought at the least an upgrade. No way! He finally said to my husband, and I quote “Do you want the car or not?”. We will never be Hertz customers again. I wish that we had taken the time to go to another agency once we were at the airport. Even if we had to pay the same rental fee, at least it wouldn’t have been paid to Hertz. We have already told this story to our many IBM friends, and I have been posting online about it. Since it may affect others traveling from the Syracuse area to Chicago via Amtrak, I will also be copying this letter to local papers. Hertz is no longer a name to depend on. Beware!


Lawrence Lord August 27, 2015 at 1:28 pm

Last week my retired in-laws from La Centre, Washington, USA, had an unfortunate collision with an elk, on Vancouver Island, which totaled their family car. Bruised and battered, they came to Ladner, BC, where they needed to secure a rental car and I took my brother in law to the car rental centre at YVR, the Vancouver international airport. As AAA members they were recommended to use Hertz. It just so happened that Hertz had a compact car with Oregon plates that needed to be returned to Portland, Oregon. This was convenient since their daughter could pick them up in Portland, and take them to La Centre, which was not far. However, this seemingly win-win situation cost them $728, or, $177/day for the 4 days they would need the car, and this was after the AAA discount. This wasn’t just “highway robbery”, this is an example of exploitation of travelers in distress and definitely not the Canadian way since their car insurance guaranteed just $30/day for a rental car. What do you intend to do Hertz, before I make sure everyone, including local media hear about this?


Resh K. August 29, 2015 at 12:46 pm

I myself have a situation with Hertz where i’d booked a rental 5 months in advance and there was no vehicle when I arrived at 2 pm for my pick-up, asked me to wait, when they had no idea how long the wait would be. Also, they couldn’t get a hold of the person who rented the vehicle and was told they had extended the rental for the type of vehicle i’d booked for. Had to go to a different company paying 200% more than what I was going to pay at Hertz. Long story short, I too am thinking about going to the media with it. Fed-up and frustrated.


Teresa Verret August 26, 2015 at 1:05 pm

I rented a car through my insurance company after an accident. I left the car at the repair shop for Hertz to pick up late Friday afternoon (repair shop says they do it often) since I had tried for over an hour to call Hertz with no answer.

I called Monday (again no answer) to verify everything was fine. I called Tuesday and spoke with someone who said everything was handled. Late Tuesday evening I received a notification from my bank that I had been charged $29+change. I called and the call center said it was a fuel charge. I thought that was strange because I had gassed the car to the fill point that I had upon initial receipt of the car, a little over 3/4 tank. I called the local store and they said that I hadn’t filled it to the 7/8ths mark. When asked what 7/8ths meant to them, they said, between the 3/4 and full marks. I have a photo I took of the dashboard proving I filled it to that “vague” point. They said I would have to take it up with Corporate…which I promptly did. Their Executive Assistance representative told me that I would have to have the receipt where I filled the car…that my phone, time and date stamped!!!!…was not good enough. Well, I paid cash because I don’t swipe my cards at the gas station anymore due to theft, and foolishly did not get a receipt. Is it just me…or shouldn’t the photo count if it’s stamped with the exact time and date that I took the photo and it shows their mileage, etc. that can be verified???? I suppose I’ll have to eat this charge, but be wary when they ask you to sign off on the refueling charge…..don’t do it!


Kayce August 19, 2015 at 8:19 pm

I am writing in regards to my recent experience with your company. I reserved my rental car for August 1, 2015 at 10:30 am at Fort Lauderdale International airport. I arrived at the service desk at 10:40 am. There were only three people working including the employee working the kiosks (which many times they were empty for long periods of time). I stood in line until 12:10pm and was then informed that my car was not available and that I would have to continue to wait. The service person I spoke to also asked many personal (“What did you do for your recent birthday?” ) and travel questions which I do not believe were necessary especially when the wait was so long and there was still over 100 people in line. I had to wait for another 30 minutes and that was after I went up and asked again, had I not gone who knows how much longer I would have waited. I was one of many customers who endured this same situation. This is not how I wanted to spend the first 2 hours of my vacation, and this ruined my previously made plans. When I got to the car it smelled like it had been sprayed to cover up the smell of smoke, and there was ashes in the ash tray holder and deodorant stains on the door. So not only did I have to wait 2 hours later than my scheduled reservation it was not a clean car. Due to this experience I will not be using your company again, nor will I recommend it. With the high costs of travel and subpar service I would like a refund. If you do not have enough cars to meet the demand of reservations, then reservations should be unavailable. This is just unacceptable. I emailed your customer service department on August 4 and have yet to get a response.


Capt. Kevin M. Mac Donnell August 19, 2015 at 2:35 pm

I admit that this is well past the rental period, but I just came across the rental agreement on the bottom of a drawer in my desk and I decided to address my issue upon seeing the documents. I rented a car from Hertz and ended up having some potentially dangerous mechanical issues with the Passat. I had never driven a car that had an auto-shutdown feature before. Actually, I found such a feature to suit my environmental concerns. However, this vehicle would very occasionally shut down while I was driving. I would be motoring along at 30mph and the motor would just quit! Being a former Marine aviator who flew a single-seat, single-engine attack jet and a current airline pilot, I am well trained in handling emergencies. As such, I was always able to get the car started quickly while on the move allowing me the ability the maintain control of the car. That being said, I was lucky that these engine shutdowns were infrequent and occurred on country roads and often while on straightaways. But, had this occurred while driving on a highway, in busy traffic, or perhaps in a turn, things might have gotten very interesting and even dangerous. Knowing that I could quickly get the car started, I wasn’t overly concerned for my safety because of my training, but this could have been very serious for someone without my skills. Anyway, shortly after the initial occurrence I had to leave Wales to drop my mother off at the Manchester Airport. I made it a point to exchange the vehicle while there. I ended up getting another vehicle from the staff at Hertz but I had to accept a downgrade in class of car because they did not have availability in my class. That was fine, but all I was offered was a $50 rental credit towards another vehicle, which was valid for one year. Frankly, I felt that the staff there did not seem overly concerned about the safety ramifications of the VW’s shutting down while I was driving. Thankfully, you had someone behind the wheel who could handle the car’s faulty auto-shutdown feature. It might have been a lot worse. Anyway, I never had the opportunity to use the voucher and I believe that the potential adverse safety situation of driving that car, regardless of my skill level would have afforded me a refund of $50 as opposed to a voucher that could expire. Please be so kind to refund me $50 and I shall consider the matter resolved to my satisfaction. I think that is a reasonable request considering that Hertz rented me a vehicle that had a very serious defect with the potential to do serious harm to my mother and myself. (Rental Agreement No: 249241156)
Thank you very much, Capt. Kevin M. Mac Donnell
P.S. I have posted same request on your website’s feedback page.


Tony McDowell August 15, 2015 at 10:05 am

We recently rented a car in Venice, Italy and returned it in Hannover, Germany 4 days later. When we picked up the car, it was double parked on a very busy road, so we made a quick inspection looking for any obvious damage – didn’t see any. When we returned it in Germany, the Hertz employees made an incredibly detailed inspection, and found two very minor scratches. Both were, in my mind, completely normal wear and tear and I had not even noticed them. I suspect they were there before we rented the car. Our credit card was charged $481 USD for the “damage.” There is no way to appeal this. I feel like I’ve been the victim of a scam designed to steal money from customers who have no option or way to fight back. I wonder how many more future customers will be charged for the same “damage” to this car.

I’ve been renting cars for 30 years and I’ve never had anything like this happen before. My phone calls / emails to the company have resulted in no response of any kind. I AM VERY UPSET with Hertz and will tell this story to everyone I know for many, many years and strongly recommend they rent with another company.

Hertz – shame on you.

Tony McDowell
Richmond, Virginia


Sean Cov August 31, 2015 at 3:11 pm

Hi Tony,

I could have written your email myself! Unbelievable. I feel like I have been scammed and treated like a criminal by Hetrz. A tiny scratch on the rubber of the tyre itself (talk about wear and tear!). Hertz (and their employees) are scamming their clients and their insurers. Disgraceful and unacceptable. I suspect that the is a new directive from management. They will no doubt make some money in the short term but lose faithful clients in the long term. Short-sighted, moronic and criminal. I will not be using this crooked company again.


L. Daniels August 14, 2015 at 1:36 pm

On the morning of July 23rd a representative from the Duluth office contacted me to confirm my reservation and stated that he wanted to make sure a car would be available when I come in at 11:00am. Well, when I arrived at 11:00 I was told that there were no cars available in the area. I was upset because someone could have called to inform me of that. In addition, why did the representative who called that morning tell me that he would make sure a car would be available? I was informed that I would receive a call because they were expecting returns. I did not receive a call. No one followed up to inform me of anything.
I called the office around 16:30 to follow up. I spoke with a guy who informed me that a car was available but had a mechanical issue with the horn; however, thought it was an easy fix by replacing the fuse. I was informed that I would receive a call back, well you know what happened – I did not receive a call. The office closed at 17:00 so when I called no one answered. This was a complete disregard of my time as person and customer.
I called the 877 number and spoke with a representative by the name of Annie. I explained the situation to Annie but she really did not provide any support that would be in my best interest. She stated the only place I could pick up a vehicle would be the Hartsfield airport, which is 50minutes away. I was willing to take the ride to pick up a vehicle however I was told that I would have to pay $340 to rent the vehicle for the week. My reserved vehicle’s rate was $164.34 for the week, you do the math. Why would I drive further to pay more? On top of that, this was a Hertz issue and I feel someone should have done more to assist me as a customer.
I informed Annie of my concerns which is mentioned in the paragraph above. She put me on hold stating that she was calling the Hartsfield Airport office to reach a manager because the manager would have to approve the $164.34 weekly rate. Well, she stated no one answered – I really did not believe her at this point. It was near her shift and she stated she would send an email to that location and check for response before the end of her shift. I asked who would follow up with me. She stated that she would call me before she left for the day and let me know if there was a response or not. Well, as usual, I did not receive a call. I did not expect much from anyone at this point, just awful customer service.
In the end, the actions or lack thereof from your company messed up my plans. I did not leave for my destination at the planned time; I had to call around to locate a vehicle the next day when I should have been traveling. To this day, I have not received a call from any Hertz agent/representative. This entire ordeal threw a monkey wrench in my trip.


Mrs. L.D. Thomson August 10, 2015 at 3:31 pm

I just finished a customer service call about getting a rental car. It was one of the most irritating experiences I’ve ever been through. For one thing, they said they close at 5pm. How are people who have jobs, who often already missed work due to a wreck, going to get there during the day?
The on-hold music was sad, disturbing and annoying. It sounded like it was composed by a depressed tone-deaf 14 year old on a Hammond organ. Why not play something pleasant, that doesn’t make people want to throw their phone across the room? Do you just hate humanity and want to cause people mental pain? Is the company just living up to its name which sounds like “hurts”?
They couldn’t even give directions to their store. They gave me an address and said to google it. I’ve never talked to a representative who was unwilling to give directions.
I guess it’s a sign of the times.
Thank you for your time.
Lisa Thomson


Jesse Green August 2, 2015 at 11:53 am

I think this is the last time I rent from Hertz. I shouldn’t be stuck in the Billings airport waiting for a car to become available while Hertz hungrily eyes my accounts with visions of emptying/maxing them out. I should be enjoying my vacation. Sadly I cannot do that thanks to Hertz.


Sopheak July 30, 2015 at 9:05 pm


Rented 7/22/15-7/27/15.

Reading all the comments on here just made me really realize how the employees at Hertz really have no idea how to explain to customers what they are going to be charged for. I just had a similar situation happen to me like Jose Rivera. The only difference was that I was on time to pick up my rental that I booked with Hotwire. When I got to the counter the employee (Eddie) asked where I was going and I told him that I was taking a trip from San Jose, CA to LA. He stated that they had a minivan and that he recommends me getting it since it will be roomier. I specifically asked what the upgrade fee would be and he stated that he would not charge me any because I was a nice lady. Great! NOT! Later that day I checked my account online and seen that Hotwire had charged me for the rental but I also seen that Hertz had charged me also. Tried calling many times that day but no answer. Called again the next day, no answer. Gave up since I was on my trip and decided that I will just talk to them when I dropped the car off. Got to Hertz earlier then my scheduled drop off time and asked to speak with a manager. The girl at the front asked me what I needed so I explained to her what had happened. She took my agreement and said “oh, I know exactly who this is” while shaking her head then she asked me to wait while she got her manager. The manager (Sahjeev Sharma) came out and said I heard you have a complaint. I said yes I do and started to tell him what happened. He then stated “well there’s nothing I can do”. Really?! He was very rude and short with me. That’s when I asked to speak to his boss. He didn’t seem to like that much but he circled a number on the front of the agreement and said you can call them tomorrow. Oh and I asked for his name and the name of the man who booked my rental. He really didn’t care for that either. So I called the next day and the lady on the phone said that she couldn’t help me because my rental wasn’t closed out yet. I was like are you serious right now. She stated that she will send an email to them so that they can close it out and I will have to call back after. So i waited…called them today and spoke with Kathy. She was very nice and helpful. She asked if I tried talking to the manager at Hertz and I said yes but he said he couldn’t do anything for me and gave me this number to call. She was like I don’t know why he did that because we are just the billing company. I feel like they are being sneaky about upgrades and are just ripping people off! I wouldn’t have mind paying extra for an upgrade but be upfront with me when I specifically asked! Maybe this is how Hertz makes their money but I am not having it! I will contact as many people as I have to to make sure that this does not happen to anyone else! I don’t know what the deal is but I definitely know that I will never be renting from them again!


Anne Marie Anderson August 11, 2015 at 11:00 pm

I feel exactly the same way. We were just in Phoenix and were charged for an upgrade that we took because they said there were no economy cars available. We were never offered the option of waiting for a car to arrive. The customer service rep assured us we would not be billed for the extra expense since we rented the car through a travel package. They ended up charging us another $300 on top of the $275 we already paid for what I consider to be a basic car! We called six times….SIX! Each time, they told us they would take our information and have someone call us back in 24 hours. Each time we heard NOTHING! We have called over SEVEN times and finally got someone who said they would refund our money and my husband just looked at his credit card charges and they still haven’t refunded the money!!! So now, we have to call an EIGHTH time! At this point it’s the principle of what they’ve done and the fact that they are intentionally deceptive and lying to us over the phone. I will report to BBB immediately but I don’t know how they can get away with this type of business practice – is there no oversight on businesses like this? They obviously just want the money and do NOT CARE one bit about the customer.


angela Howard July 30, 2015 at 2:50 pm

When we picked up the car it was extremely Dirty. I asked them to run through the wash and Wipe down. The stated we will run it through which they did but refused to wipe car down. I just asked for towels and wiped it down myself. Then the 2015 carry was scratched up all over both bumpers. They said they were gonna take 20 dollar hold on card until I return it. M bank doesn’t have that activity. So know I have to do that research because they don’t answer the phone.


Kris July 29, 2015 at 1:03 pm

Rental from Hell with #Hertz…I booked a car from July 19 and until 7 Aug. and the week after I go a call, why I have not returned my car. I told the lady, that I was not suppose to return it before the 7th and she said ohh ok, I will fix that and I believed her. Yesterday I got another phone call that I have not returned the car, so I called the location and she said Opps she forgot. fair enough, so I asked her to honor the deal we had and she said no can do. and in the next breath she said btw you need to talk with your bank, the card we have on hold is not working. I asked her why she was trying to get money out since the car was not returned and we still had it until the 7th. she couldn’t explain that to me why she was trying to get money out. I told her too, that the amount she was trying to take out was way to much, that the whole period was a locked price of $426.47 and she said, plus this and plus that and plus insurance, where at I said, Insurance?? yes the insurance of $180 that I already got before I went down to you guys and informed you about when I got the car. She said no the insurance we have put on. I asked her why they did that when I said I had my own insurance? She informed me that is why they do. I told her no, I said from the time I rented the car, that I had my own insurance and was told they had received a copy so why should I pay more? she said that is what they do and if I was not happy I could return the car. Now we are returning the car and have to pay for insurance that we declined in the beginning, is this really true, that when someone from Hertz mess up, we customers is going to pay for it? and not even a single apology only a “FCK you,, if you are not happy you can just return the fck vehicle.”


Jose Rivera July 28, 2015 at 11:25 am

President, Hertz Corporation

I had a reservation for a rental car from Hertz thru Priceline from 16 -23 Jun 2015 with a rental fee of $280.75. On 16 Jun 2015, our plane was delayed. Due to the plane being delayed and changing of planes we were not able to contact Hertz. When we arrived at the rental counter at San Jose Airport, California, our car was no longer available. We were offered an upgrade due to the fact that at the time that was the only car available and we agreed to get the car. We were offered the upgrade and at no time we were told that we were going to be charged an additional $266. According to the corporate agreement between Priceline and the rental company it states “since your reservation is pre-paid, when your reserved car class is not available the counter is supposed to provide you with the next highest available car class at no additional charge”. A few days later I noticed that an additional charge was made to my credit card from Hertz for $266.44. Hertz claims that we signed and agreed to the upgrade which is true. They also stated to Priceline that “the “L4” vehicle is a larger vehicle than the reserved “Q4” and is a multiple car upgrade (I was never informed that it was a multiple car upgrade). I understand that I signed the agreement (I guess next time we have to read the entire contract before we signed). I feel that Hertz should have explained briefly about the additional charge and they should have made sure that we understood the policy. I feel that Priceline and Hertz are contradicting themselves and that the agreement between the two companies is not being enforced and I should not have been charged the additional $266.44. I need copies of all the paperwork that I signed. I have tried to resolve this matter but I feel that I am given the runaround. None of the companies want to take responsibility.

Thank you for your assistance in this matter.

Jose Rivera


Jonathan Hunn July 15, 2015 at 12:30 pm

I would like to file a formal complaint against the STL office. On last Tuesday July 7th I rented a car from the St. Louis Hertz location. 3 hours into my trip I had a blow out (WITH NO SPARE TIRE!!!!) and was stuck on the side of the dangerous Hwy for 5 hours with my 3 children 5, 7, and 16 along with my wife. After being disconnected several times and being transferred several other times I was told that at this time at the night there were no locations open and I would have to stay till the next morning when a car would be brought to me, or the tire would be fixed. We were put up in a local motel that night which had blood stains on the sheets and bugs in the bathtub, and other filth throughout the room. I did take pictures. The next morning I had contacted roadside assistance and they told me a car would be to me in 2 hours. 3 hours later I called again to be told that someone was suppose to call me back regarding the local car not coming and a car being sent from STL where I had rented. At this point I was outdone. Who sends a car that far when their are local locations closer. At the end of the day Hertz is trying to charge me 515 dollars for the delivery of this vehicle. Hertz are YOU SERIOUS. At this time I am contacting Hertz Board members as well as executives to notify them of this locations practices. I am wanting this situation fixed. I am currently still out of town. I WILL NEVER RENT FROM HERTZ AGAIN!!!!


JOHN July 14, 2015 at 12:42 pm

we had a rental for a month, and returned it on 07/13/15@1130am. the price was 1145.00. ok but they charged me three times. now my account is over. but no one at the Colton ca. location can help. this company needs to have undercover boss go and check it out. I will never rent from them again and make sure that AAA knows about it


Nicole July 10, 2015 at 12:51 pm

Made a reservation earlier this week for Thursday the 9th, they gave my car away & never replaced it. I missed an important job interview with the post office because of them. Then I made an online reservation last night and I called to change it. They tell me “oh, well I sent over a car for you after you called”. No phone call, no apologies, no discounts.Hertz in Ukiah,CA sucks, your representative James lied and never called me back yesterday about making sure I had my rental, fixing my reservation. So that crap about them replacing my vehicle is a bold face lie.


Kristin Piekarski July 9, 2015 at 3:43 pm

I will never use Hertz again!!!! I was charged for a “gas saver” car after I declined upgrades. It was not explained to me that this was an upgrade! I was told the total on my credit card being held would have a full refund after I returned my car. This did not happen and I was told I signed the agreement even though it was not explained at all to me what I was signing. I asked for the car I paid for and reserved and nothing more!! I called the local branch and the manager would not help me or offer a refund. She said the lady who helped me worked there for 25 years and acted like she was perfect and never made mistakes. I also sent an email to corporate days ago and still don’t have a response. I want my $81 back!! I also made sure my company knows not to rent from your company again along with friends and family members.


G Pena July 9, 2015 at 9:51 am

Absolutely the worst car rental co, I ever rented from. Did not have the car I reserved a month prier. And no answers for me, and offered nothing to solve the problem. I always used Enterprise in the past with no problems, they have my business in the future.


Tracey July 6, 2015 at 10:50 am

NOT so impressed with Hertz what so ever!

1) We were charged for an upgrade because Hertz in Dallas TX didn’t have vehicle we reserved online upon our arrival! Shouldn’t Hertz be compensating the customer here? Why should I have to pay for an upgrade because YOU did not have the vehicle I reserved?

2) We were charged for a full tank of gas EVEN THOUGH THE VEHICLE WAS RETURNED FULL!!! The “fuel purchase option” was explained via your counter agent that “we would only be charged for fuel if the vehicle was NOT returned full” The Hertz agent inspected our vehicle upon return, noted mileage and fuel level, AND took the gas receipt (vehicle was filled at Valero in Dallas Tx just prior to our returning it).

3) Spoke with 5 different Hertz representatives this morning (Yes, FIVE), including one at your corporate office, and I have gotten absolutely NO where in getting this matter resolved. As a matter of fact, I was told verbatim the EXACT same thing from EVERY single representative I spoke with! And now your corporate office is telling me to return to your Hertz agency in Dallas TX from where I live in Michigan to retrieve a $20.00 gas receipt your agent has? Seriously?

We were OVERCHARGED $122.58 … And I can’t help but wonder how many customers Hertz screws this way per day???

Hypothetically speaking; if Hertz overcharges 100 customers $122.58 per day, that equals $12,258.00 a month, which in turn equals a whopping *drum roll* $637,416.00 PER year!!!

Not a bad little chunk of EXTRA change there for misleading your customers );/

This WAS our first time renting from your company, and it is DEFINITELY the LAST! We drove “153 miles” and PAID $67.58 for fuel!!! That right there is beyond bloody absurd!


Liu Fang Kai July 2, 2015 at 11:02 am

I don’t know how to describe my anger.

I really don’t understand what is your meaning of customer service.

The first you did a wrong charge.
And then, Hertz said will refund the wrong charge ISK 35,800. But the fact is you did not do it till now.
More seriously, you charge me another for no reason, no show up on IV and ridiculous charge.

What are your guys doing?????

Evidence as attached


From: Customer Service [mailto:customer@hertz.is]
Sent: Tuesday, June 02, 2015 11:28 PM
Subject: RE: Hertz Car Rental Invoice

Dear Customer,

Mr. Pétursson is out of office these days so we are trying to solve this matter.

Attached is a copy of the credit card refund transaction of ISK 35,800 to the credit card shown in the rental agreement as method of payment.
Please pay attention to that the Icelandic word ENDURGREITT means REFUND
You will see the transaction and the authorization numbers on the copy.

Please accept our apologies for the mistake of charging this amount to your card.

Best regards,
Omar Anderson
Customer Relations
Hertz Iceland

From: Andrea Dögg Færseth
Sent: 29. maí 2015 09:27
To: Customer Service
Subject: RE: Hertz Car Rental Invoice

Hæ customer service , þessi er mjög ósáttur væru þið til í að svara honum ?


From: louis
Sent: 29. maí 2015 04:28
To: Magnús Bjarni Pétursson
Cc: Andrea Dögg Færseth
Subject: RE: Hertz Car Rental Invoice

Mr. Pétursson.
I agree but not so satisfyed your description.
You will revise your mistake, of cause it is necessary.
If I don’t find this issue on my bill by myself. Hertz’s mistake will really make my lost.

First : pls. show me evidence you do inform city bank to refund me the wrong charge.

My next step will depends on your attitude.

I hope I still can believe Hertz is a high class and good service travel parterner.

Best Regards

Louis liu

From: Magnús Bjarni Pétursson [mailto:mbp@hertz.is]
Sent: Friday, May 29, 2015 12:34 AM
Cc: Andrea Dögg Færseth
Subject: FW: Hertz Car Rental Invoice

Hi Mr Liu

I‘m sorry about the misunderstanding.

The employee accendentally closed your agreement at the wrong time and therefor charged the amount of 35.800 kr.
But i spotted the mistake, changed the agreement and refunded the same amount back to your credit card the same day 

I‘m really sorry about the mistake and hope that this dosen´t reflect on our service.

Magnús Bjarni Pétursson
Afgreiðslustjóri | Front Desk Manager
Hertz Íslandi | Hertz Iceland | International Franchisee
Bílaleiga Flugleiða ehf | Flugvallarvegur 5, 101 Reykjavík | Iceland.
Sími: Tel: +354 522 44 35 | Fax: +354 522 4401 | Mobile. +354 858 04 35
Email: mbp@hertz.is | http://www.hertz.is


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