Hertz Corporate Office

Hertz Corporate Office Address

Hertz Global Holdings, Inc.
225 Brae Blvd
Park Ridge, NJ 07656

Contact Hertz

Phone Number: (201) 307-2000
Fax Number: (201) 307-2644
Website: http://www.hertz.com
Email: Email Hertz


CEO: Mark P. Frissora
CFO: Elyse Douglas
COO: Scott P. Sider

Hertz History

The Hertz Corporation was founded in 1918 by Walter L. Jacobs.  He started the business in Chicago, IL with 12 Ford Model T cars.

In 1923, Jacobs sold the business to John D. Hertz who renamed the business to Hertz Drive-Ur-Self System.

In 1925, Hertz sold an interest in the company to General Motors.  The remaining shares were sold to GM in 1943.

In 1967, the company was purchased by RCA.

In 1987, Hertz was sold to the Ford Motor Company subsidiary Park Ridge Corporation.

In 2005, the company went public.

In 2010, Hertz acquired British Car Auctions and rival Dollar-Thrifty Automotive Group.

Today the company operates in 145 countries worldwide.  The Hertz corporate office is located in Park Ridge, New Jersey.

{ 224 comments… read them below or add one }

Felicia king June 23, 2015 at 3:50 pm

I rented a car as a ONE WAY trip when I picked up my car the clerk changed my reservation to a round trip without my permission even when I confirmed that it was a one way. I was then charged an additional day due to the original office I was supposed to return to being temporarily closed. I just incurred another $351.00 charge for intracity fees due to your employees negligence! I am requesting a full refund of that money due to this being the fault of hertz. If a resolution is not made in a timely manner i will take this further. I will also be contacting the BBB due to this issue.


dave June 21, 2015 at 7:31 pm

We had to rent a car for a week, everything was ok til we returned the vehicle after 5 days rental
We were advised when we thought there would be a 2 day refund since we only had it for 5 days, the person advised us that hertz classifies a week as 5 or 7 days
I don’t work for Nasa but last math test and a look at the calendar, a week is 7 days so we are now going to file complaints against the hertz co owner and company with the BBB, consumer protection and the attorney general


Joan June 17, 2015 at 11:48 am

On May 19, 2015 I picked up the vehicle. I was asked if I had insurance, I said yes, and that my insurance company had called to set it up. I was asked for my credit card to reserve the car for $139.00, and told that it would not be charged to my credit card, it was only to receive the car. It would be removed when I returned the car. I was never given a contract. The only document I received was a pink paper showing the condition of the car that I rented and the make and model. I signed an electronic signature as he made me believe it was required in order to rent the car.
However, when I returned the car on June 13, 2015, I was given a bill for $617.48 that was charged to my VISA for additional insurance coverage. I spoke to the clerk who attended me about the charge, that he did not tell me or asked me if I wanted additional insurance. I asked him immediately to see the contract I signed, but he said he couldn’t give it to me because it was already processed. He did not have it. I called Hertz Customer Relations and told them what happened and that I would like a full refund of $617.48, I was told that they couldn’t give me a refund. But because the car was not cleaned, bottles and the previous renter’s wallet were left under the car seat that she’ll give me half the money back, $308.74. I refused, and asked to speak to a supervisor. She said “you can’t get the money back if you want to speak to a supervisor.” I questioned her logic; I am still waiting for a supervisor to call me back, 6/17/15. I also asked for a copy of the contract I signed authorizing the additional insurance. She said she would email it to me. I did not receive it and I’m still waiting for a copy. I won’t use Hertz again. Customers beware! Watch what you do and say, ask questions, don’t assume they’re doing the correct thing,
I did not authorize the clerk to charge my VISA $617.48 or $139.00 for additional car insurance, because I had car insurance with my own insurance company and I was fully covered for everything while driving the rental car. I was told the $139.00 was just to reserve the car and I will not be charged, it will be removed from my VISA when the car was returned. I told them I was billed for additional car insurance that I did not authorized or needed. I am very disappointed with Hertz
Rent-A-Car agency. I will not rent from them again. I’ve never had a problem with Enterprise Rent-A-Car. I want the entire amount refunded back to me. I should not have been charged anything.


JD June 10, 2015 at 8:06 pm

How can your web site allow customers to make a reservation for a rental car, send a confirmation email…. and then not have ANY vehicles at that location?
I made the reservation online, received my confirmation email, TOOK A $20 CAB RIDE to the location, and was told there are no vehicles available.
I called customer service. I had to demand to speak to a supervisor several times before he was put on the phone, (and frankly, I don’t believe he was a supervisor). I was told that “Corporate” would be calling me back in a few minutes to address my issue, and to keep my line open. That was 50 minutes ago!
Now I have LIMITED time to find a rental car… and I am out $20 in cab fare.
Is this how you run your business? Why isn’t there someone in Customer Care that can handle my complaint in timely fashion…. this is a time sensitive matter. I do not appreciate the added insult to injury, by ‘getting back to me when Corporate investigates the problem’. Hertz is ignoring the severity of this issue, and not acknowledging the error or the dilemma I find myself in due to that error.
The poor guys at the Pick-Up location look beat down. They said they have been going through this for several days. Is that how you treat your employees? Hang them out to dry for every angry customer that walks in with a reservation number, expecting to drive away in a car? That must be the worst job in the world.
As I am typing this complaint, I have called back into customer care, and I have been on hold for 5 minutes.
I cannot understand how a company as a large as Hertz does not have a way to address customer issues in a timely manner. Surely….I am not the only person to make a complaint regarding this web site/ reservation/ no vehicles available issue!
NOW 21 MINUTES INTO THIS CALL AND I’M….Still on hold! Still no call from “Corporate”.
26 minutes… still on hold.
Good news! I’ve plugged my charger into the phone so I can sit here until my call is answered! I certainly don’t have anything more important to do. 30 minutes… still on hold. I will be happy tosend you a copy of my cell phone use… so you can see that I am indeed on this call this long. Apparently, i was transferred to another agent… who argued with me, and explained I should call the manager at that location. He has put back on hold… at 39 minutes into the call. Supposedly, he is getting a manager to take the call…. which I asked of the first agent.
46 mins into the call, on my 2nd hold for over 6 minutes now. Isn’t this fun? This whole ordeal makes me very proud of the company I work for, where we actually VALUE our customers and RESPECT their time. 52 minutes…13 minutes on hold.
That call is over… after an hour. Nothing was accomplished. I was told maybe there would be a car available in the morning….maybe. I was told it would take 24- 48 hours for my complaint to be answered. I even gave the guy a solution. Call the Hertz desk at DFW airport and have them drive a vehicle up to me now. He said(and keep in mind he’s a manager in the reservation center)….”that would be up to the manager at that location, and they’re closed now”.
The CEO of Hertz should be mortified and ashamed by the lack of attention to detail, customer service and professionalism I have experienced.


L. Synor June 8, 2015 at 8:56 pm

I have been a LOYAL customer for nearly 15 years and I must say I am very sad to see the comments above especially since mine is so very similar. I did at least get a call from my local office to inform me prior to my pick-up date that there would not be any cars available. I was able to get a car from the Airport but at a higher rate.

What is troubling is that there is no response from Hertz the Corporation. Where is the customer service you indicate? What about the benefits one is supposed to receive when they are Gold and Presidential status? Who inside your organization looks at these comments and takes action? Is there a standard anymore? There are some good people who work for Hertz to make the experience good, but for the instances such as the ones noted and mine it seems there should be more than a electronic posting board without responses. This is a public company with millions in revenue, will it hurt the bottom line to improve service, respond to customer concerns and provide the service and product for which we come to you for?


Tabitha Hobbs June 5, 2015 at 3:54 pm

I’ve never in my life had such poor customer service from an office! My husband and I were looking for a new vehicle to purchase and found the exact one slightly used thru Hertz. The car was at the Winston-Salem office and we were in another state but willing to drive to get the car since such a good deal. From the beginning it was unreal with the lack of perfessionalism, horrible customer service, etc etc. We were able to get the van and then days later was told our lender changed which changed our rate and term!! Then was told our plates were already paid for so look in the mail. 2days before they were expiring I had to call (yet again) to see where they were and was told that someone left me a message 2wks ago that we needed to get it inspected. I said no one called if they did why would I be calling asking what was going on! The “manager” really told me “I suggest you check again”!! Still nothing! I said how do I get my plates??!! He said go get inspection fax over and we will have to u in 48hrs! 7days later still nothing!! Called this guy now says he’s out of the country!! I called the office and the other “manager” tells me he will call me back in a hour , 3.5 hours later I had to call, since they didn’t call AGAIN, and I was told that guy has stepped out of the office!! I’ve called the corporate office to figure out my plates and everything else , the lady there was at least nice and seemed like this would be resolved ASAP. We can only hope! So be advised do not to business with the men from Winston-Salem NC Hertz


Dan Lupuvieru June 5, 2015 at 1:22 am

Worst experience ever with a rental car , car smelled like an ashtray also smelled of urine never will i go back to hertz for a car


joxune June 2, 2015 at 7:57 pm

i have had the worst possible experience trying to book a rental car. the representative instead of helping was extremely rude. i wasnt able to ask her questions or verify anything about the rental. she said “i dont write it down” i mean really?? so after she lectured me i asked to speak to another representative because it was obvious she didnt want to answer. help me… she then hung up on me. after i called back and informed representative i needed a supervisor she also hung up… this is HORRIBLE !!!!!!!!


Allen May 29, 2015 at 1:24 pm

Thank you ever so much for ruining my vacation plans and the missed once in a lifetime chance to see my son graduate. Made 3 reservations and your agents refused service apparently my Master Card isn’t good enough for Hertz and May 30th is the graduation. I wanted to leave yesterday, but couldn’t thanks to Hertz and tried again today same crappy service. Now everything is excessively expensive because it’s last minute.


Ralyn Jelus May 10, 2015 at 1:15 pm

The Courtland location in Atlanta should be shut down. Five people with reservations were unable to get a car today. What a joke! Horrible customer service. Not sure why I continue business with Hetrz or why our company does? Guess we are the dumbs after reading the other reviews.


frances May 4, 2015 at 2:43 pm

Hertz has the worst customer service… after you rent the car they have your card and they simply don’t care, I rented a car from 4/15-21— car died on april 16th, they came out and recharged it. Car died again on April 18th,,They came out again..claimed they wouldn’t hit me with fuel charge which they did. didn’t have Air conditioning sent emails attempted to call the local office no response,……..


Dedra Perkins May 1, 2015 at 10:00 am

This is my 23 phone call/email about this. This is extremely frustrating and I’m really soured by this experience and how I am yet to hear from the SFO location with my closed ticket and receipt. I returned the vehicle approximately 4:38am 4-29-15. The booth was closed and a sign on the windows said go up to VIP desk to close out. So there was a rep there, I dropped the keys off to him, and he said I was “good to go.” Being that I was rent from Hertz, I usually have my e receipt within a couple hours. Well after talking to I don’t know how many reps in Oklahoma, I have been told my rental is still active and I need to speak with SFO Hertz. However even after a rep email them and cc’d me on it, I have still yet to hear back. I travel for work and I have been using hertz since I started on the road in march. However this experience is really making me consider another company. I really hope you guys get this resolved, because its really sickening to be calling for two days and get voicemails at SFO, statements of email from reps in OK, and still no resolution.


michael lessing April 21, 2015 at 3:28 am

I’m in Marathon, Florida with my 2015 Rental. One tire leaks air and is on it’s way to flat. We have to add air several times a day (SAFETY CONCERN.)
My spare is a donut and (SAFETY) rated to 50 miles. Herzt will only repair at a Goodyear Tire location. Repair a Radial tire mind you, something that just isn’t done for (SAFETY)reasons. My choices for repair are Key West (60 miles) or Miami (110 miles.) All Hertz can tell me is what they can’t do, including Premium Roadside Service @ $6.41 a day and multiple calls to customer support, and an email sent directly to Hertz executive customer
I’m 70 years old with multiple medical issues Including 2 trips to the ER in the last 5 days.
We’re heading back to Ft. Lauderdale today (115 miles.)
Wish up luck and may God have mercy on us if we don’t make it.
Hertz, I’m very dissapointed in your responce to this emergency. All that I have asked of you is to replace the bad tire with a like new tire. I’m not asking for money or discounts or any kind of rate reduction. I only want to be safe on the road in the car you rented me. Tsk, Tsk, Tsk Hertz. RR# 166033873


Earl Remer April 3, 2015 at 2:21 pm

Leased what was described as a full-size sedan, Chevrolet Impala or similar. It turned out to be a 2013 Hyundai Sonata, with 48,000 miles of wear and tear. Misrepresentation as to touting this undersized vehicle as a full-size sedan. The car in question should have been retired years ago. Adult passengers had extreme difficulty entering and exiting from the rear seat. My 6’3″ frame was uncomfortable entering and exiting the front seat. Steering and suspension gear made groans and noises at times, leaving me with qualms about its transportation abilities. Rental location: Fort Lauderdale Intl Ap, Vehicle 00599/4606570LocNm:FLFA11/0132011. 3/1715-03/22/15.


Treylin Crayton March 27, 2015 at 9:53 pm

To Whom It May Concern:

I am writing to discuss my utter disappointment and dissatisfaction with Hertz Rental Car. I have rented cars with Hertz over the years and I have never had this type of poor service that I have received.

I rented a car on Thursday March 19th from the Houston Hobby airport location for the weekend ending on Sunday March 22nd. My complaint is not about the Houston Hobby employees as they were very courteous and professional. Constance, the manager at Hobby went above and beyond to try to help, but saw the issues that I was dealing with on the corporate level.

Yesterday (03/22/15) I called to extend my rental until Sunday, March 29th, 2015. The agent the helped me in the extension department stated the charge would be $394 for the extension of the rental. I allowed him to run the card and he told me my card was declined for the $394. I though that was odd and its rare that it happens. Hopefully there was an issue in the computers systems or something. That was not the case, I was charged the $394 one my credit card. I call back several times to speak with the agents and none of the agents were able to see the charge. In fact they wanted to re-run my card again. I explained that you all have been paid again and I am not paying or the funds need to be credited back to my account. I decided to call it a night and wait till 03/23/15 in the morning to work out these issues.

I call the Extension Department (1-800-654-4174) this morning only to run into the same issue. I call the Billing Department (1-800-654-4173) this and they were able to see the charge for the $394 and I explained the situation with my personal car and the reason for the payment extension needing to be verified. Well I got automatically transferred to the Extension Department again. I start speaking with the person and told them how frustrating this is and explained again what happened. Well she automatically forwards me to the Billing Department. I hung up, because I did not want her to forward me to anyone. What I wanted was someone to take the time to find out what is happening with these funds. Not for one person to tell me that they don’t see the funds on this side and I need to deal with the billing only to be transferred back to the Extension department. So I start to explain and then say I am not going to keep talking to lower level employees (no disrespect on their position). I needed to talk to someone that could help and felt that would embrace your values of an organization. I ask to speak with a Supervisor, and I was transferred to a senior representative. So I explain the whole scenario again. I wish I remembered her name, but at least she attempted to help by not letting me have to make calls, she made calls and then called me back. Her call back had me in the same position and she stated that I had to call the Billing Department.

I decided to take another route. I called my credit card holder and explained the scenario and they conferenced called the billing department. After I verified my rental information (RR# 151328505), the representative from Higher One Premiere accounts spoke for me to the billing department. Higher One rep explains that there is a charge hold for $370 from 03/19/15 and a charge hold for $394 on 03/22/15. The Hertz rep at first did not see it in the system and stated they saw a decline for $123 and the charge for $370. Higher One Rep explains and even provided the authorization code to the Hertz rep. The Hertz Rep looks in another part of the system and sees the charge and states that the charge did not decline. I explain that I was told that it declined and that they still needed to charge my card the $394 to extend the rental. The Hertz rep stated that I did not need to do it and that everything should be fine. I stated that I needed them to call or communicate so I can keep the rental that I currently had because it was for the extension. The billing rep stated he could not do that and I would have to speak to the Extension dept. We get transferred to the extension department again. Then once again we (me and Higher One Rep) have to explain the whole scenario and then guess what? We get transferred back to the billing department because they did not see it in the system and it was still seen as declined. At that point I hung up because I was too frustrated.

I call the extension department to speak with a supervisor. The supervisor explains that I need to go into the Hertz office where I rented the car. I go the Houston Hobby Hertz location and I speak with the manager, Constance. Constance researches the issue from the terminal after having to explain the whole situation again. She was very courteous and offered satisfactory service. I told her about the issue with being transferred between one department to another and how frustrating it was. As she researched the issue, she saw a charge from her office for $123 that was declined, but did not see the $394 hold that was paced on my card. I showed her my bank statement by logging into my account on my cell phone. She saw the hold for $37 and the hold for $394. With her standing their, I called Higher One Rep again and the billing department so everyone could try to be on the same page. Constance and my Higher One rep heard the Hertz billing department agent say that there was ahold for $394 on my credit card. Constance told the billing rep that is not showing on her side. Higher One Rep verified the hold as well and guess what we were transferred to the Extension Department. The billing rep stated that they had to handle it. I said Constance this is what I have been dealing with all Morning. This day was really the worst day of my life, and it caused me to be super late for my meetings and missing my physical therapy from my accident that I had the previous week. After being on the phone with the Extension department again, Constance, Higher One and myself just to here that we have to be transferred back to the Billing department was an irate experience for me. I got so irate because I saw a poor lack of ownership and truly trying to help the customer.

All the reps that I dealt with in the billing department and the Extension department had a very poor customer service attitude. They acted as if it were my fault and not theirs or the company. I wouldn’t personally blame them for the issue because I can see that there is a technology issue. I do blame for “NOT CARING” and saying hey I have seen that you have been calling for over 6-7 hours today, let me help you and I will get back to you at a designated time. No, they pass the buck and have me have to repeat the same damn story over, and over and over and over and over and over (yes I wrote its like that because that how 6-7 hour plus of my day was). I was at a point that I said I was not going to repeat the story anymore and that they would have to check their notes. Constance told them the story. All of my Higher One reps said the story. I said the story too many damn times only to get passed on like a cheap whore. Passed from one person to the next. My feelings about Hertz is not really high at this point because of that day. Finally around 6 or 7 PM in the day we get a resolve and everyone can see the funds. The issue at that point for me was not the funds it was the lack of care for the customer. I know I don’t rent all the time, but Hertz is my first choice whenever I travel and go places. Why? Because you all in the past have offered Nordstrom type service. You went above and beyond and I was all ways happy until now.

I wrote this letter because something needs to be done about the poor service in your corporate offices. A customer should never have to call like I did to find out what happened. Customers should not get bounced from one person to the next, especially if it’s the same department that transferred you to them. I am very displeased at the service I have received from Hertz due to that incident. It was lack of care, a lack of concern, and frankly you all told me to go fuck yourself. Might not be in those words, but the attitude from the Billing reps to the Extension reps. I hope things change with Hertz with customer care in those departments because I frankly would not want to deal with you all ever again after that experience. Constance was a sweet heart and had care and concern that made at least gave me a glimmer of hope because you can’t mark the whole organization because of a few. Constance and her team at the Airport were great and I would rent from them only. I would never want to deal with any one ever again at corporate ever! Looking forward to hearing a response from Hertz Corporate and hope that change in those areas will take place.

Thank You,

Treylin Crayton


tammy bialobrzeski March 25, 2015 at 12:54 pm

I have a horrible complaint about the Hertz Rental Car company that happened on our vacation last October.
My husband made reservations on July 8th, 2014, for a rental car to use on our vacation in Panama City Beach which was booked for October 8th through October 19th. So he made the reservations 3 months in advance for a rental car. When we landed in Panama City Beach on October 8th, approximately 9:00 pm, we went to the Hertz counter with our reservation papers in hand and the gentleman at the counter said that they ran out of cars, that there were no cars left to give us. I could not believe my ears. I asked him over & over, are you sure, we have a reservation and he just said, we don’t have any more cars to give you. I was more than mad at this point. Here it is 9:00 pm at night, we are exhausted from traveling all day and the Hertz representative really didn’t care. At this point we are stranded at the airport. We then walked outside and sat on the benches, I was in tears now. We looked at each other and said, “Now what?” I finally got on my smartphone and looked up taxi services in the area. After a few phone calls I found a taxi service that could drive us to our condo on Panama City Beach. This was an additional $80.00 plus a tip that we had to shell out because of Hertz Rental Company did not have a car for us. After a very restless night, worrying about getting a car, we woke up very early and again, on my smartphone and I found a place approximately 2-3 miles from our Condo that had a car. So my husband WALKED to this rental company, mind you, it’s very hot in Panama City Beach, and he was able to get us a car. It was the last one left.
So you tell me how you would feel if this happened to you on your first day of VACATION. I am a customer service rep and this was the worst service I have ever experienced in my entire life. The gentleman at the Hertz counter really didn’t even care that he left us high & dry without a car. To make matters even worse, MY HUSBAND IS A GOLD CLUB MEMBER !!!

We plan on going on the same vacation this coming October (10/3 thru 10/17) and do you really think we should use Hertz ? Let me know your thoughts on this matter.


Sabrina Baulding May 15, 2015 at 12:03 pm

Absolutly NOT! I wouldn’t use them ever again and I would tell my experieces to all.


Sue Garuder March 6, 2015 at 3:00 pm

I rented a car from 2/19/2015 through 3/1/2015 through Hertz, Chicago. I had an issue with the invoice (they only charged my credit card for one day of rental). I contacted the 800 customer service number and spoke to Rita. I asked that she credit the incorrect amount and invoice the correct amount. Rita informed me that they were unable to do this. I asked to speak to a manager. Rita informed me that the manager would only tell me the same thing she did. This was a business rental, and I had to submit the invoice through my expense reporting system. Our particular system does not allow me to submit expenses where the actual invoice amount does not match the actual rental amount. I explained the problem to Rita, who once again, told me there was nothing they could do. I have now contacted the Executive Customer Service (when I asked Rita about this, she informed me that SHE was the Corporate office) and spoke with Lindsay. Lindsay is extremely nice and understanding. She took my information, and has promised to look into this and expects to call me back on Monday, March 16th. More to come!!!


bob polaski March 3, 2015 at 7:06 pm

I arrived at the Hertz counter at the Orlando airport at 10:30 pm after seeing signs in front of their counter that said “we have cars available; no reservations required”. There were three Hertz employees working at the time. One was helping a customer, one was just sitting behind the counter and one was walking around the lobby not really doing anything. There were four customers waiting in line. The woman walking around the lobby (Martha) asked those in line if we all had reservations and then stated that there were no cars available for those without reservations. I asked her about the signs and she simply repeated that there were no cars available for those without reservations. I asked to see a manager/supervisor and she stated there wasn’t one working. When asked who was in charge, she stated no one was but I could talk to Robert the next day. I let the people with reservations behind me go ahead while I called the reservation center and was immediately given a reservation. After completing the paperwork for my car, I approached the other male employee and asked him who was in charge. He stated he was. I told him about the signs and the statement of the female employee and he looked dumbfounded and asked what signs (they were still set up in the lobby where I first saw them). He noticed the contract for their car in my hand and stated “you have a car, what’s the problem?” Then he asked to see my contract. I stated that the contract was not the issue I was complaining about. I asked him his name and he refused to provide it. I told him it didn’t matter as I could read his name tag (Zachary) reached for a pen to write his name on my contract. He immediately stated he was voiding the contract and refused to release the vehicle. After returning home I contacted the customer service department ton file a complaint and asked for someone from management to contact me. I was told no one would contact me and had to trust that the would handle this issue internally. Not very reassuring coming from a company that lied twice during the rental process.


Michael Maravich February 27, 2015 at 5:32 pm

I am truly disappointed with Hertz. I made reservations in early January for a trip to Orlando 21-26 Feb 2015 for my Son’s wedding and when we arrived at Orlando Airport there were no Hertz cars available.

The personnel you had working at the counter had an attitude towards all the customers and were not very helpful in trying to figure out a solution. All they kept saying was “if people don’t return rentals we don’t have one for you even if you reserved a car”.

We had to cancel the reservation by phone through your customer service 800 number because the Orlando manager wouldn’t cancel the reservations at the counter. He told us to sign in and sit in the airport until a car/SUV became available. I ask for how long this would take and he said he had no idea.

The only person that received a car in the 1.5 hours I was waiting in line and with your representatives at the counter was waiting for 3 hours after arriving in Orlando.

I went through USAA to reserve this vehicle with our discount and I have notified them of the situation and they said they would investigate this situation and take the appropriate actions in the future of USAA personnel reserving cars through Hertz.

If your personnel would have been helpful and courteous I would have waited but their ignorance and attitude drove not only myself away but almost the entire line of people waiting for a reserved vehicle. They were threating people with “you’ll have to pay anyway if you leave so stand by and have a seat”. Smart move!!

I am truly disappointed trying to reserve a vehicle from Hertz and I probably will not do it again in the future and probably will not recommend anyone to reserve one either.

I work for a government agency that has personnel go TDY often and need rental cars and I’m still undecided to let everyone know about this experience.

Oh, you wouldn’t believe the help we received from the Avis rental counter right next to the Hertz counter. Most professional personnel taking all the people that were in the same boat as myself.


Vickie Hodes February 12, 2015 at 11:59 am

I am an administrative employee of an organization. I was in need of a rental car because my car is in the shop for repair. I contacted Hertz because of the employee discount program that my employer offered. I set up my reservation a full day before I was to pick up my car today. When I got there the standard car I had reserved was not available. I was given a Chevy Malibu in its place. The car was in poor condition to say the least. As I made rounds reviewing the damage , I also had to make note of how many stains where on the seats and how dirty the inside was. The smell of perfume was overwhelming as you opened the doors. There was no other car on the lot that was in any better condition. I felt forced in my situation to take the car because I had an important meeting I needed to get to at work. The Hertz employee said I could call back later to see if MAYBE there was a car I could exchange it for later today or tomorrow. As I rode in the car I felt dirty sitting in the car wondering what the stains were that I was sitting on. The perfume smell has given me a headache. I contacted the 1 800 number. I was extremely disappointed with the transfer to roadside assistance that was not able to help me exchange out my car either.
I generally have not used Hertz but a competitor. I have never had an experience like this ever. I just paid 300 dollars to rent a car that would I hope mortify the Hertz company to know they are supplying. When I called to rectify the situation I was left feeling very unsatisfied. I am never a complainer, but this experience has compelled me to say something. I spent 2 hours trying at first to just get the car exchanged. I was transferred all over with no resolution. I finally googled the corporate information because the Hertz site was no help. It only upset me more also to see the clean and safe experience certification. I requested a refund because of my terrible experience and I was told the only people who could do that were” the desk” I rented from. When I was dealing with that “desk” this am they were not concerned about the condition of the car, why would they want to refund me money? I finally after 2 1/2hours reached someone at the corporate office who agreed to help me. I’m returning the car and will go somewhere else because of my experience with Hertz.


Rachel Reyes February 5, 2015 at 11:15 am

I rented thru hertz on an insurance claim, about a week after having a compact car with 2 full size car seats and a 10 year old I exchanged the vehicle for something larger. The insurance company had not yet sent over a contract so the associate simply handed me the keys. Upon returning the vehicle I was told the had just been reported stolen and that there was still yet to be a contract received by them therefore would not be able to take te can I was in nor rent another.I proceeded to hand the associate my paperwork and it was evident I was in the right. After about 30 mins of phone calls and what have you the associate proceeded to say oh my manager says oh well she’s just happy we found our van, as if I made the mistake. So all was figured out the associate was great helping me rent a car. SO I THOUGHT , he put me in a car even smaller than the previous compact I was in and upon returning home which is 45 minutes from the location Not only was I charged a large fee without my consent, being it the first of the month and all my bills had been deducted from my account,which I budget specifically in this specific account, I was now over drawn! I’ve been calling since Monday morning 7:40 and one call back with no message left!!!! This is ridiculous, what type of employees consistently screw someone who’s been a longtime customer to this specific Corporate location.


Eboni Swain January 21, 2015 at 2:36 am

I have been renting from Hertz since May 2014 have had small problems but nothing until an agent suggested the multi month dept which I thought would be great boy was I wrong. I was giving a great monthly price until the end of my contact I was charged an additional 270.00 I have called around to do may ppl trying to get this straighten out but no luck 3 managers was supposed to contact me back nothing. I think it’s time for me to go to corporate and talk to them. I even have proof of the piece I was given but everyone seems to be stupid to the extra money I was charged


Nick January 23, 2015 at 1:35 pm

Boy you don’t want to know what Im going thru with hertz I feel ripped off. All misquoates from the agent who rented us the car. What turned out to be190.00 rental not including taxes fees and discounts(military and aaa),which should have totaled about 350.00 to 400.00 for the week, turned out to bejust shy of 800.00. Im writing to corporate about the situation. I WILL NEVEFR RENT A CAR FROM HERTZ AGAIN AND IM TELLING ALL MY FAMILY AND FRIENDSBECAUSE A LOT IF FAMILY RENT FROM HERTZ WHEN THEY VISIT.


Inga nash January 26, 2015 at 12:05 pm

Don’t know what i feeli like, with Hertz I can get a manager to return any of my calls, Employees customer service is a nightmare and upper mangers do not care. I would not recommend this company to anybody.


Robert Marrow January 17, 2015 at 7:04 pm

This is happening now at the Tampa airport.


Robert Marrow January 17, 2015 at 7:03 pm

I am sitting at your rental counter waiting for a car. Every other agency is renting and providing cars to reservations but not Hertz. You have no cars for me or for the other 15 – 20 people who are waiting. All of us have reservations but you have no planning process to provide us with one. How can you overbook while every other agency is supplying their reservations with cars . This has been going on for several hours and you have no process in place to alleviate the problem. Shameful .


bella lauve January 17, 2015 at 1:51 pm

I was told I could get drop off service to a location on the border of Md/DE… After my 4 day rental that wasn’t the case. I was yelled at and left stranded at the Willmington Delaware train station.
Thanks alot Hertz….


Pedro January 17, 2015 at 8:46 am

I made the reselvation, hertz send me the email with the confirmation number and the total of $95.40 and 3 hrs later hertz send me another email with a another rate of$289.00 i call and talk to a supervisor she change it to the original rate $95.40 she send me an email with the confirmation number, 3 hour later i recive an email again with the $289.00 rate again i call hertz and nothing they can do. I will call cororate monday


Benita Crosby January 14, 2015 at 11:36 am

Dear Sirs, I have suffered an injustice regarding money that was placed on hold by Hertz supposedly until after the payment for the rented car was processed by my bank. I have spoken to Hertz at least 10 times about notifying my bank and removing the hold of $304.75. When I called my bank they would not take the money Hertz put on hold off and were requesting a confirmation number in order to release to me my 304.75. I will never do any business with hertz for as long as the earth still revolves around the sun. I would seem to me that hertz would be more helpful instead of making the release of my money so difficult especially since they had already been paid. What goes around comes around and can’t wait to Hertz gets their come around.


Matt wolf January 8, 2015 at 9:06 am

Just got a car from the canton store yesterday which took me 4 days to get even though I had a reservation they were letting walkins take the cars I was supposed to get, so I get the car and it was trashed Pop splattered everywhere inside interior is all ripped up the transmission shifts hard and is about to go out and the motor knocks like no other. This car is just all around trashed and should not have been given to any customer! I will never use hertz again and I will tell other people not to as well this company is a joke ENTERPRISE ALL THE WAY!!!! I have never had these issues with enterprise! Maybe hertz should take some notes!


Hector Caraballo December 29, 2014 at 4:18 pm

I was supposed to rent a car on Wylie Musser Motors HLE Terrell, Texas. I booked via hertz.com website and had a confirmation of my rental. When I got to the location, the employee that “assisted” me told me that it was another rate higher that the one I had confirmed. This was strange, since I did not added any collision insurance since I have my own. When he showed me the screen, it had an extra hour charge that I did not had on my original confirmation and I did not arrived early to the location. I inquired him about this change and he stated that he could not do anything about it. I even asked for the manager and he stated that he could not get a hold of him since he was in another location. He even made me call another costumer service number, which confirmed the original confirmation price that I had. Even with this information he did not called his manager nor saw my online rate since he supposedly did not had internet to see it. Worst costumer service ever.


John Lomaga December 29, 2014 at 1:19 pm

Just read this and it even mystify’ s me even more !
The Hertz Corporation was founded in 1918 by Walter L. Jacobs. He started the business in Chicago, IL with 12 Ford Model T cars.
And now today as per LAX HERTZ representatives “We have NO FORDS in our Fleets”


John Lomaga December 29, 2014 at 1:10 pm

Can’t tell you how disappointed and deceived By HERTZ we are. For our 40th Anniversary we wanted to have a special vacation to LA. we were impressed that we could or led to believe we could rent a chosen vehicle and it be guaranteed by HERTZ to have it when we got there. We made reservations back in August of 2014 and called several times prior to our arrival to confirm I would have a FORD Explorer. All Hertz representatives assured us that it was reserved for us and will be waiting upon our arrival. (LIE! #1) The reasons why we specifically requested this vehicle was due to my medical reasons and being familiar since we own one specifically for my medical reasons and the comfort it affords me. Needles to say it wasn’t made available and we having no other alternative was given a much smaller, uncomfortable Chevy Traverse. By the time we reached our destination (45 min. later) and due to it’s tightness and non supportive seats I was doubled over with severe back and hip pain. Now I expect to suffer while touring LA for attempting to contact any customer service rep. has been fruitless to this point. We were also told that HERTZ has NO FORD vehicles in their fleet by supervisor Angela at LAX so you can see how rather confused I am and deceived we have been by HERTZ, especially when I made the reservation based on the HERTZ website. Based upon all the support currently received by HERTZ this comment most likely will not be reviewed. But believe me that I will follow this up with other agencies such as the BBB and Consumer affairs based on HERTZs’ bate and switch policy and false advertising and the ADA since HERTZ apparently discriminate against Americans with Disabilities. (My reservation was noted that due to medical issues a FORD Flex or Explorer will be available)


ronald lewis December 11, 2014 at 1:29 pm

December 8,2014 my wife rented a Toyota corolla silver 2012 model with Texas license plate DR1-G636 on front of car I noticed a Louisiana license plate on rear my wife used car about 15 miles that day the next day I noticed that the Louisiana license plate on rear of car had been replaced over night some one trespassed on private the plate was Texas DR1-G636 now car has Texas plates front and rear we returned car on Dec 9,2014 about 10:30 am I brought to the young lady attention who serviced us when we returned car there were three other employees that did not seem to phase them uninterested the next day Dec 10 mentioned to two Jefferson parish police men this could have been a big problem for us if the car was in a hit and run drive by shooting robbery or something else


Courtney December 9, 2014 at 5:35 pm

I rented a vehicle through a third party booking site. It did not say that the original card used for the payment needed to be presented in order to rent the car, just a valid credit card in the drivers name. The customer service rep at the airport would not give my employee a number for me to call. After spending an entire day on the phone attempting to reach a Hertz manager on duty at the Los Angeles Airport I did finally reach one man named Ahmad. He was very rude and said he was protecting me by not allowing my employee to rent the car. Customer service is terrible, attempted home office and they were already closed for the day. I will never choose Hertz as the car rental company for my business or pleasure.


kim lauria December 3, 2014 at 8:37 pm

In Hartford airport Herts rental. Being told 2 hours before I receive car. Called customer service very rude said they have no standards on wait time. Never Again !!!!
don’t we reserve cars???


Bobby Pittman November 25, 2014 at 5:55 pm

I recently was charged over 400 dollars for hertz optional insurance that I refused at the time of pick up and the guy said ok no problem so he did something on the computer and gave me the forms to sign now this should be noted that this was a insurance replacement while my car was being fixed and at the end of my rental I return the car and and a few days later I get a bill on my statement I call and soon there after I get the run around I got charged over 450 dollars for some Insurance that I didn’t even want this is completely unacceptable and I’m not stopping until I get my money back.


g hebert April 27, 2015 at 10:57 pm

It is your responsibility to read the terms and conditions and look at the detail of the charges before taking delivery of the rental car. Did you ask for an explanation of all charges, including the taxes and fees? I think not.


thirapong varangoon November 19, 2014 at 4:28 am

As per the email from Tricia’s Hertz Corp., I wonder why the actual rental was calculated from 14/9 to 21/9 (21.21H) since the delivery was made on 20/9.
Please note that the rental record (ref. attachment) states the rental period of 14/9 – 20/9 without any remark of late return or extra day charge. This is also confirmed by a copy of our return ticket from Heathrow Airport on 20/9.

Therefore I would appreciate your explanation for your claim of an extra day.

I also expect your Thai office to pay attention on this matter, and not just passing the emails back and forth. However if this is only what you can do, please provide an email of Tricia so I can communicate with her directly and with hope to get things sort out clearly and quickly.

The amount of the overcharge is not substantial to me but as long as there is no clear explanation of this overcharge, I feel cheated. And this is the last feeling that Hertz, a renowned international car rental company, should get from its clients.


Felicito Garcia November 8, 2014 at 11:58 am

I returned my rented car in reno nevada last nov 5 2014 around 4pm.
Because i arrived late to return the car and to my flight schedule
I forgot the winshield attachement of my GPS

Is it possible if u can mail that item to my friends address
In reno?
** Glen Carran circle
Sparks 89431

This is my rental record to determine my car rented

Thank you very much


Jennifer Rawson November 4, 2014 at 10:23 am

I was charged for insurance, which I did not agree to. Carlos told me that the insurance was only $20 more TOTAL, so I said ok and then my credit card was billed for almost double what the rental cost was. I had to call 3x to get the manager, Jennifer, who was very rude to me and told me repeatedly that they have the insurance charge in 5 different places, like I was too dumb to notice that. The problem is that I TRUSTED that a representative from HERTZ was telling me the truth when they said that the charge was only $20. I had no reason to believe that I was being lied to and, as such, did not read, but rather simply signed where instructed. It is my belief that people must call all of the time from being improperly notified regarding these charges and that is why the manager was automatically rude to me. She may be used to dealing with this, but I am not! I don’t know what the charges are unless I am told by someone who does (the employee)!


g hebert April 27, 2015 at 10:59 pm

Sour grapes. Renters remorse. I have heard this so many times after having explained all charges, taxes and fees at time of rental. Renter signs contract at time of rental. Renter complains at time of return in hopes of having charges removed.


Anne October 29, 2014 at 4:25 pm

Please make sure they ask you first the question on whether your current insurance company covers car rentals, before they sell you their expensive car insurance. They did not do this with my daughter. Poor customer service training. I was told they are not trained to ask that question but to sell their own insurance. I was also told by the area manager that it is not their policy to ask customers if they are currently insured. They told me my daughter sign the agreement and she knew it was optional. All untrue, yes she signed the agreement but was not told it was optional. They just asked her if she wanted insurance to cover her if some one hit her or she hit some one or if a deet hit the car she would be covered. She is 21 years old her first experience dealing with a car rental. She was clueless. I was in customer service for years, you explain all options to your customer so they can make reasonable decision.Hertz office were very unhelpful to me in getting the charges removed I had to go to corporate office to get the charges reversed. Annai at Corporate Office was the only one that understood and showed concern I was refunded. I do feel they take advantage of people and game is to sell their insurance to make money, corporate greed or poor customer training. Please beware.


g hebert April 27, 2015 at 11:04 pm

Not all insurance companies will cover a rental car. Not all credit cards offer Damage Waiver. If you chose to use your own auto insurance, you are still responsible for payment of any loss of rental use and down time to the renting agency. Your auto insurance will not pay for these charges. The rental company has every right to collect for lost revenue while the damaged vehicle is being repaired. The renter will also have to pay his/her deductible. File a claim with your insurance company. You WILL see an appreciable increase in your premiums or policy termination.


Devin Kellogg October 29, 2014 at 5:09 am

I just returned a car to Milan Malpensa Airport. Your companies handling of an accident that was not my fault was very poor. While parked a local backed into my rental car while parked. I read and followed all procedures carefully and the gentleman who was at fault took me to his insurance agencies office to complete paperwork. I even called a US representative to get advice in English even though I speak good Italian. I checked my insurance policy with my company before I left to make sure I was covered for foreign rentals. I made appropriate adjustments to my policy. Upon returning the car I again followed all procedures as I was instructed. I asked several times, this was not my fault, the other drivers insurance is to pay. This was confirmed by the attendant at check in. His next step was to charge my credit card and ignore my insurance policy. This was not what was just told to me seconds before. The indifferent counter attendant said since I did not get your insurance I am responsible for all damages and to take this up when I get home.
I quote from your paper work, Rental agreement page 10 ” You will not be responsible to us if the loss or damage is directly due to us or it is admitted by anyone else, or their insurers, that the fault is thiers.” So who is responsible for my overdraft charges and time lost because of the indifference of your employees. Not what was explained to me on multiple occasions by persons from you company. There is not sufficient funds on that card to cover damages. If I was informed they were to charge that card I would have provided one that does have funds, I was not… Again your attendant did not care and ignored me because you already took my money. I am not at fault yet payed. I realize it is up to me and my insurance to handle this matter. Again not what I read or was explained to by your employees. There lack of care and understanding for essentially ruining my trip is concerning. I travel extensively for business and pleasure and will never use your company again and I will take to social media to express this. I also realize that if the attitudes I have encountered from your company so far continue you will do nothing about this matter… So I say thanks for nothing… I have been told many times that you use your insurances and policies to scam your customers. I will research this matter further and take legal action where applicable. I am in the business of caring about my customers, I have just seen that you don’t. Copies of this will be sent to your executives, the better business bureau, my state representatives. If I was not miss informed multiple times by employees of your company this matter would not have arisen. I hope someone in you company has that ability to care about your customers. I await proof of this.

Devin Kellogg
XX East Cherry Creek Rd
Cloverdale, Ca. 95425

RR 347501630


Mr.Wilson October 28, 2014 at 2:00 pm

My girlfriend was taking to jail for theft of vehicle. Shes never had a parking ticket to her name. Clean innocent woman! For some reason after continuously extented our contract to keep the car longer, which your worker out minden la Mr.Daracca hadnt put In the computer nor paperwork stating we wanted another extension was fired the same week of we filed for another extension. Now manager of hertz in minden la is now saying he couldnt help me with fact my girlfriend is locked up he do what the paper work says”! I think that very unprofessional on hertz and thier employers. I need to speak to someone direct about this situation and yes my lawyer will be involved


Tommy Bellflower October 24, 2014 at 1:29 pm

I picked up a rental at the 11451 Phillips Highway location and the car was running. When I got home I noticed that BOTH keys were wired together. When I called the rental location, I was told that was corporate policy so the keys could not be duplicated. And the manager (or at least he said he was) was very rude and sounded like a hillbilly. When I asked for a corporate number, he provided a number that cannot be connected to a real person. Both keys will not fit in my pocket, but if I should happen to lose both keys are you going to charge me $400? This is a stupid corporate policy, if you think someone will duplicate the key maybe you are in the wrong business.


Carolyn Holmes October 22, 2014 at 5:20 pm

I rented a vehicle last night in Fort Myers with a one way rental to Fort Lauderdale. The rental Agent (Erik) deceived me and took advantage of me because i had no reservation and was in desperate need to get home to Ft. Lauderdale. He quoted me a high price and issued me Hertz insurance even though i told him that i already had insurance. When i called customer relations to complain they said that i should have check the contract and shouldn’t have signed it (at 12:30 am after traveling for over 12 hours). She then went on to hang-up on me before i could get a question out. Me and my husband travel a lot (he’s a gold member) and have always been happy with Hertz. However, this treatment was unacceptable, disrespectful and unprofessional. At this point, i will NEVER use Hertz again and will spread the negative treatment to everyone that i know. i hope that the corporate executives read this complaint and take immediate action against employees who tarnish the company by mistreating customers.


Shawn frost October 22, 2014 at 2:29 pm

I’m am not happy with your company. I rent cars a lot an this was my first time with hertz St Paul Minnesota Airport after hulling 100 ponds of gear around your lot 3 times looking for cars that were not their over 1.5hrs I finely got a car . then upon bringing the car back was met by people that barely speak English I left my hard hat an a expensive h2s meter in back seat .. I tried to have one of my colleagues pick it up an they said I had to put a claim in to get it back .. I need it for my job an was not happy with how lazy the people are at your facility I had to pay 200$ out of my pocket for a new h2s meter an will have to file a clame to get my stuff back. When all someone would have had to do is go get it from lost an found an bring it to front desk save me money an time plus if someone didn’t still my things I’ll most likely have to pay to have it shipped to me. Now as a costumer would you want to do business with your company thanks Shawn Frost


Joe Ables October 21, 2014 at 4:12 pm

To whom it may concern:
The battery on my recent 48,300 mile rental car died, leaving me stuck in a parking lot and missing an extremely important appointment. The 48,300 mile rental vehicle did not even have a key fob to lock and unlock the doors. Also noted that this 48,300 mile car had a piece of plastic molding on the back of the trunk practically hanging off that I had to pop back in place with my hand before driving off of your lot. If I wanted an old abused car that would breakdown on me and should not be presented to any sort of business client or associate, I would have driven my kid’s 1986 Honda from EL Paso to Houston to entertain business prospects. There is a reason I rent a car and pay for a service, and that service should work, simple as that. It was painfully obvious, as I waited for AAA that this overly used vehicle was not properly maintained, and more than likely should not have been in service. After AAA came to jump start the car, I had to drive the failing car to the Hertz location myself to request a replacement vehicle. What’s the name of the rental car company that “pick’s you up”? Certainly not Hertz. Once I arrived at the Hertz Hobby Airport location in Houston, TX where I initially rented the vehicle and explained the situation, I was offered nothing more than a completely insincere apology. After the totally uncaring attitude of your employee I was offered yet another high mileage vehicle, but at least this one started and I could actually lock and lock the doors from a remote. Does it not matter to you as a company that your inability to properly maintain vehicles or remove from service could leave me, or any one of your customers stranded in an unsafe situation? Do you all, as a company, not realize that by renting poorly maintained vehicles you are putting unsuspecting individuals’ safety at risk? Would you want your mother or grandmother stranded anywhere simply because a company is trying to save a buck or two? And if by some rare instance a vehicle did breakdown, knowing that your company possibly put a person in a dangerous situation, wouldn’t you do anything and everything to make it up to that person? Start by showing genuine concern and sincere empathy for the inconvenience and trouble you caused and compensate that person for the time they have lost and will never gain back as well as the problem, hassle and inconvenience of having to call for service, wait for service and then take the car back to have replaced. A sincere apology and compensation is deserved in such a situation, and as a company, you all should know and practice that. This is the second time in only a year and a half that I have been stranded by one of your cars and forced to take the car myself to an office to have it replaced, at my inconvenience obviously. And this is the second time your company has failed to show any genuine remorse for the failing of your vehicles. And this is the second time that your company has failed to offer any sort of compensation for my hassle due to your inability to properly maintain vehicles properly or retire vehicles from service in a timely manner. I appreciate the many rentals I have received from Hertz that have actually done what they are supposed to do, run. However, I am far too aware of the countless other rental car companies out there to allow myself to be inconvenienced and put in a possibly dangerous situation ever again by a company that obviously does not care for the well being of its customers. Thank you for helping me understand that when I rent, I have a choice and Hertz will never again be one of those choices.

Joe Ables
A former gold member that only patronizes businesses that show concern for the safety of their customers and can amend mistakes created by their errors in a manner that benefits the paying customer and builds loyalty through some sort of authentic appreciation and compensation.


Lartaza October 20, 2014 at 8:21 pm

I rented a car 1 way 10/2/2014 2:07pm to Las Vegas JW Marriott 10/3. I arrive just after 1pm and to my surprise no one available to check me out. So I write the time, gas and milage down and leave. I get a notice from my credit card they charged me for 2 whole days instead of 1. I have talked to the rep at the location, he says it will take 30 days to see. To see what?!?! It didn’t take 30days for them to charge me! I have talked to the Customer relations and all they can say is call the area manager. Are these people serious? I rent 3-4 times a month sometimes more and Im getting the run around and no one can help me? Maybe I should contact my local news? Or maybe Mark Fissora CEO since the location, nor customer service , nor corporate can assist me!!! I may have to choose another company to do business with.


Dward Farquardt October 20, 2014 at 10:02 am

Re: Hertz Gold # 7111026

I arrived at Washington Reagan Airport Hertz Gold area fifteen minutes after my requested pick up time on October 16. No name on the board. I entered the customer service office and encountered what must be the 2014 version of Hertz customer service. The Hertz receptionist made no eye contact, provided no information for twenty minutes and seemed totally uninterested in my situation. After persistent questioning, I was told “they” were transporting a car, and then was told to pick up my car at a location in the garage. I found a Toyota SUV with 47,000 miles wedged next to a car so close that I had to climb in through the passenger door. Obviously, not a vehicle recently parked there.

I returned the car on October 19 and was surprised to be told that I was to be driven to the terminal in the vehicle I returned. I have used the shuttle at Reagan airport many times from the rental car facility to the terminal. I was then exposed to a spiel on how much Hertz cares about customer service, and told that tips are accepted. Apparently, Hertz is attempting to increase employee compensation through customers’ wallets.

I don’t travel much anymore, but when I do I’ll be sure to use a rental car company with personnel who will look at me instead of a computer screen and will provide customer service without reaching into my wallet for a gratuity.


Josh October 18, 2014 at 4:37 pm

I recently rented a car from Hertz in Racine WI at the Mt Pleasant Office. I was charged two additional charges. After at least 3 emails and 2 phone calls to Hertz Customer Relations with a promise from a Customer Relations representative that a Hertz Corporate Supervisor will call me personally to rectify the situation this is the result I received. The only human interaction was from the Racine WI Mt Pleasant Hertz Manager, which was the person whom I was having the dispute with. This matter is not so much about the $75.00 extra I was charged (although I feel it should be refunded) it is more about the principle and the very deceitful practice that just happened at the Racine Mt Pleasant Hertz Rental.

Hertz Customer Relations
Oct 16 (2 days ago)

Dear Mr. *****:

Thank you for taking the time to contact us about the optional services billed on your recent rental.
We sincerely apologize for any misunderstanding regarding the detailing charge on your rental. As stated in the Terms and Conditions, if the vehicle requires more than Hertz’s standard cleaning on its return, Hertz may charge the customer for the actual costs incurred to have the vehicle cleaned. The charges for this rental have been reviewed and are correct.

Hertz vehicles are serviced and cleaned before being assigned to customers. Customers should return the vehicle in the same condition as rented. We completely understand a customer may not wash/vacuum the vehicle prior to return to remove normal road grime, etc. However, pet hair and other similar impurities require more time and detail to remove. In such instances, Hertz will assess a cleaning fee.

We appreciate the opportunity of clarifying this matter, and look forward to serving you again soon.


Ashley O.
Customer Correspondence Administrator
OKC Customer Services
The Hertz Corporation
P.O. Box 26120
14501 Hertz Quail Springs Parkway
Oklahoma City, OK 73134

FAX: 405-290-2899

For all correspondence sent USPS, please use the address below.

The Hertz Corporation
Attn: Customer Relations Department
P.O. Box 26120
Oklahoma City, OK 73126


Dear Ashley:

There was no pet in the car ever, so how the pet hair was in the car must mean that they did not properly clean the vehicle before the consumer recieved the vehicle. I would appreciate a phone call to talk to someone about this matter. If you would please call me at *********** it would be very appreciated.



Hertz Customer Relations
Oct 17 (1 day ago)

Dear Mr.***** :

We have received your reply to our correspondence.

We have previously explained why we are not reimbursing the disputed charges. Upon further review, we stand by our original decision. Further correspondence received concerning this matter will be filed with no response.

Thank you for the opportunity to review this matter.


Ashley O.
Customer Correspondence Administrator
OKC Customer Services
The Hertz Corporation
P.O. Box 26120
14501 Hertz Quail Springs Parkway
Oklahoma City, OK 73134

FAX: 405-290-2899

For all correspondence sent USPS, please use the address below.

The Hertz Corporation
Attn: Customer Relations Department
P.O. Box 26120
Oklahoma City, OK 73126

Hertz Customer Relations
| , ,
customer-relations@hertz.com | http://www.hertz.com


Debbi Olson May 1, 2015 at 4:21 pm

I wanted to discuss my rental experience with you and the issue of the optional damage waiver that is offered.
I rented my car on 4/10/15 at the Hertz office location on 1995B Vassar St. in Reno, NV, 89502. The car was rented through a AAA claim as my car was totaled several says prior. Upon returning my car I was shocked to realize I owed $139.93 out of pocket for the damage waiver. I was told I agreed to this and they would not return that charge. After much resistance to that charge on my part the agent agreed to hold that charge until discussing with the manager who would not be available until after the weekend. On 4/24/15 the charge then appeared on my bill. The only thing I could find that I actually signed on was the vehicle inspection form.

Here are the circumstances of the transaction that I feel deserve consideration:

When I arrived there was only one agent there who was in the process of training a new employee and helping someone ahead of me. In the meantime people began pouring through the doors returning and picking up rentals. The place was clearly understaffed. The new trainee began the process on my claim as the trainer began to help another person. She was jumping back and forth between my transaction and other people so she was on hyper speed. She did finish up with me on the rental but was talking so fast I had no idea what she was talking about much less what she was writing down or offering. She clearly needed to get me out the door so she could get to others. I was standing there in pain with a neck brace on from a fracture I sustained and in pain from my car accident. I just wanted out of there so perhaps did not take the time to question everything fully. In all fairness the agent was on overload and trying to handle way too much for one person. She could not possibly take the time to clearly explain the details of the extra insurance. It is possible she made a very quick reference to the waiver but definitely did not fully explain what my responsibility was in that regard. I would have absolutely declined that coverage as my own insurance covers rentals. I rent cars twice a year when on vacation and never ever purchase extra coverage. When ever I have been offered that coverage in the past it has always been made clear to me and I ALWAYS decline. In this instance it was not clearly communicated as the agent was obviously extremely rushed. I sincerely felt for her because so many customers were beginning to arrive and she was doing the best she could under the circumstances. I have never rented a car under these circumstances before which was a claim that was being paid by an insurance company. Something was definitely lost in the translation.
As I began to read the very terrible reviews for this particular location I realized I was going to get nowhere fast with the manager there. This has been an ongoing problem with this particular Hertz and the issue of the waivers. There were so many disgruntled customers involving the very same issue and reviews like…”if I could give them 0 stars I would. I have never read so many terrible reviews for a given business. It is a well known fact that that type of coverage obtained from customers is the bread and butter of the rental car industry and is often obtained by scrupulous means. I think a review of your business practices should be a consideration with updated training involving the damage waivers. Perhaps this location just needs a review. In this day and age in order to stay competitive it is always a good idea to operate with integrity and a progressive business paradigm.

I would really appreciate your consideration in reviewing this erroneous charge and the possibility of a refund in this regard. I would like to give you a fair chance to make this right before pursuing action with the BBB and the attorney general in your district.

Thank you for your consideration,

Debbi Olson


Angelique Trump October 15, 2014 at 2:17 pm

NEVER AGAIN! I recently had a rental from Hertz due to my car being repaired. Well I took a look at my statement today and they charged me $178 for gas!!! I had a 2013 Nissan Altima! #1 The entire rental was paid for by the insurance company #2 it costs $55-$60 to fill up the tank and #3 THE REP NEVER TOLD ME I NEEDED TO FILL IT! This is the first time EVER that I have rented a car and I was not notified. I called the manager and he told me that he had to talk to his rep and they might be able to go half with me! I will not pay $90 to fill up the tank. Then the rep calls me later and continues to argue with me and tells me that he did tell me and he remembers the conversation perfectly. He kept arguing with me and I told him this is not resolving the issue, you are arguing with me. He precedes to tell me that he is not arguing he is just telling me what was said. I know what he said and it is incorrect. He then told me that my boss said he can go half but that’s it. I told him to let me talk to the manager because I am not paying $90.00 He just told me he would relay the message and would have him call me back. This is so ridiculous! I will never EVER rent a car from this company. The customer service is terrible and the reps do not know what they are doing.


Cario Cordero October 15, 2014 at 4:28 am

I JUST HAD A HERTZ NIGHTMARE!!! I reserved a full size vehicle at the Fairfield, CA location for 1 week for a trip to Los Angeles. I was given a vehicle that had a lot of body damage and after driving it, found that the transmission was slipping and it hesitated on acceleration after stopping. I returned the vehicle to fairfied and was told by the agent that that was the only full size vehicle that he had. He then offered my a compact car, but that was unacceptable for a comfortable ride to LA. He then told me to call back in about 1 hour to see if anything came in. I told him I was on a schedule and I suggested that he call Vacaville for a possible vehicle. He called and said they had a VW Jetta which wasn’t rated as a full size care but was the same size as a full size. I had no other option, so I accepted. I drove to Vacaville and exchanged vehicles. We then loaded the vehicle for the trip. After driving about 30 miles on our trip, my wife tried to use the accessory plug in to charge her cell phone and found that none of the accessory plugins were functional. We needed our cell phone for the trip down I-5. We stopped at the Concord location that was listed and found that it was permanently closed. We then stopped at the Walnut Creek location at 12:30 pm and was told that because it was saturday, they were closed at noon, even though they were still there. They stated that they had no full size cars available, anyway. They suggested going to the nearest large airport that was always open in San Jose. This was not on our planned route to LA, but we had no other option. We went to the San Jose airport location, where we were given an upgraded vehicle and were treated with very good customer service. I normally have very good service with Hertz, but it’s usually because we deal with Hertz at the airports. 3 different vehicles within the first 100 miles of our trip was unacceptable. The result of this experience is that I will never deal with a non airport location because of the lack of upkeep and maintenance of the vehicles. CMC


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