Hertz Corporate Office

Hertz Corporate Office Address

Hertz Global Holdings, Inc.
225 Brae Blvd
Park Ridge, NJ 07656

Contact Hertz

Phone Number: (201) 307-2000
Fax Number: (201) 307-2644
Website: http://www.hertz.com
Email: Email Hertz

Executives

CEO: Mark P. Frissora
CFO: Elyse Douglas
COO: Scott P. Sider

Hertz History

The Hertz Corporation was founded in 1918 by Walter L. Jacobs.  He started the business in Chicago, IL with 12 Ford Model T cars.

In 1923, Jacobs sold the business to John D. Hertz who renamed the business to Hertz Drive-Ur-Self System.

In 1925, Hertz sold an interest in the company to General Motors.  The remaining shares were sold to GM in 1943.

In 1967, the company was purchased by RCA.

In 1987, Hertz was sold to the Ford Motor Company subsidiary Park Ridge Corporation.

In 2005, the company went public.

In 2010, Hertz acquired British Car Auctions and rival Dollar-Thrifty Automotive Group.

Today the company operates in 145 countries worldwide.  The Hertz corporate office is located in Park Ridge, New Jersey.

{ 233 comments… read them below or add one }

Kris July 29, 2015 at 1:03 pm

Rental from Hell with #Hertz…I booked a car from July 19 and until 7 Aug. and the week after I go a call, why I have not returned my car. I told the lady, that I was not suppose to return it before the 7th and she said ohh ok, I will fix that and I believed her. Yesterday I got another phone call that I have not returned the car, so I called the location and she said Opps she forgot. fair enough, so I asked her to honor the deal we had and she said no can do. and in the next breath she said btw you need to talk with your bank, the card we have on hold is not working. I asked her why she was trying to get money out since the car was not returned and we still had it until the 7th. she couldn’t explain that to me why she was trying to get money out. I told her too, that the amount she was trying to take out was way to much, that the whole period was a locked price of $426.47 and she said, plus this and plus that and plus insurance, where at I said, Insurance?? yes the insurance of $180 that I already got before I went down to you guys and informed you about when I got the car. She said no the insurance we have put on. I asked her why they did that when I said I had my own insurance? She informed me that is why they do. I told her no, I said from the time I rented the car, that I had my own insurance and was told they had received a copy so why should I pay more? she said that is what they do and if I was not happy I could return the car. Now we are returning the car and have to pay for insurance that we declined in the beginning, is this really true, that when someone from Hertz mess up, we customers is going to pay for it? and not even a single apology only a “FCK you,, if you are not happy you can just return the fck vehicle.”

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Jose Rivera July 28, 2015 at 11:25 am

President, Hertz Corporation

I had a reservation for a rental car from Hertz thru Priceline from 16 -23 Jun 2015 with a rental fee of $280.75. On 16 Jun 2015, our plane was delayed. Due to the plane being delayed and changing of planes we were not able to contact Hertz. When we arrived at the rental counter at San Jose Airport, California, our car was no longer available. We were offered an upgrade due to the fact that at the time that was the only car available and we agreed to get the car. We were offered the upgrade and at no time we were told that we were going to be charged an additional $266. According to the corporate agreement between Priceline and the rental company it states “since your reservation is pre-paid, when your reserved car class is not available the counter is supposed to provide you with the next highest available car class at no additional charge”. A few days later I noticed that an additional charge was made to my credit card from Hertz for $266.44. Hertz claims that we signed and agreed to the upgrade which is true. They also stated to Priceline that “the “L4” vehicle is a larger vehicle than the reserved “Q4” and is a multiple car upgrade (I was never informed that it was a multiple car upgrade). I understand that I signed the agreement (I guess next time we have to read the entire contract before we signed). I feel that Hertz should have explained briefly about the additional charge and they should have made sure that we understood the policy. I feel that Priceline and Hertz are contradicting themselves and that the agreement between the two companies is not being enforced and I should not have been charged the additional $266.44. I need copies of all the paperwork that I signed. I have tried to resolve this matter but I feel that I am given the runaround. None of the companies want to take responsibility.

Thank you for your assistance in this matter.

Jose Rivera

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Jonathan Hunn July 15, 2015 at 12:30 pm

I would like to file a formal complaint against the STL office. On last Tuesday July 7th I rented a car from the St. Louis Hertz location. 3 hours into my trip I had a blow out (WITH NO SPARE TIRE!!!!) and was stuck on the side of the dangerous Hwy for 5 hours with my 3 children 5, 7, and 16 along with my wife. After being disconnected several times and being transferred several other times I was told that at this time at the night there were no locations open and I would have to stay till the next morning when a car would be brought to me, or the tire would be fixed. We were put up in a local motel that night which had blood stains on the sheets and bugs in the bathtub, and other filth throughout the room. I did take pictures. The next morning I had contacted roadside assistance and they told me a car would be to me in 2 hours. 3 hours later I called again to be told that someone was suppose to call me back regarding the local car not coming and a car being sent from STL where I had rented. At this point I was outdone. Who sends a car that far when their are local locations closer. At the end of the day Hertz is trying to charge me 515 dollars for the delivery of this vehicle. Hertz are YOU SERIOUS. At this time I am contacting Hertz Board members as well as executives to notify them of this locations practices. I am wanting this situation fixed. I am currently still out of town. I WILL NEVER RENT FROM HERTZ AGAIN!!!!

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JOHN July 14, 2015 at 12:42 pm

we had a rental for a month, and returned it on 07/13/15@1130am. the price was 1145.00. ok but they charged me three times. now my account is over. but no one at the Colton ca. location can help. this company needs to have undercover boss go and check it out. I will never rent from them again and make sure that AAA knows about it

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Nicole July 10, 2015 at 12:51 pm

Made a reservation earlier this week for Thursday the 9th, they gave my car away & never replaced it. I missed an important job interview with the post office because of them. Then I made an online reservation last night and I called to change it. They tell me “oh, well I sent over a car for you after you called”. No phone call, no apologies, no discounts.Hertz in Ukiah,CA sucks, your representative James lied and never called me back yesterday about making sure I had my rental, fixing my reservation. So that crap about them replacing my vehicle is a bold face lie.

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Kristin Piekarski July 9, 2015 at 3:43 pm

I will never use Hertz again!!!! I was charged for a “gas saver” car after I declined upgrades. It was not explained to me that this was an upgrade! I was told the total on my credit card being held would have a full refund after I returned my car. This did not happen and I was told I signed the agreement even though it was not explained at all to me what I was signing. I asked for the car I paid for and reserved and nothing more!! I called the local branch and the manager would not help me or offer a refund. She said the lady who helped me worked there for 25 years and acted like she was perfect and never made mistakes. I also sent an email to corporate days ago and still don’t have a response. I want my $81 back!! I also made sure my company knows not to rent from your company again along with friends and family members.

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G Pena July 9, 2015 at 9:51 am

Absolutely the worst car rental co, I ever rented from. Did not have the car I reserved a month prier. And no answers for me, and offered nothing to solve the problem. I always used Enterprise in the past with no problems, they have my business in the future.

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Tracey July 6, 2015 at 10:50 am

NOT so impressed with Hertz what so ever!

1) We were charged for an upgrade because Hertz in Dallas TX didn’t have vehicle we reserved online upon our arrival! Shouldn’t Hertz be compensating the customer here? Why should I have to pay for an upgrade because YOU did not have the vehicle I reserved?

2) We were charged for a full tank of gas EVEN THOUGH THE VEHICLE WAS RETURNED FULL!!! The “fuel purchase option” was explained via your counter agent that “we would only be charged for fuel if the vehicle was NOT returned full” The Hertz agent inspected our vehicle upon return, noted mileage and fuel level, AND took the gas receipt (vehicle was filled at Valero in Dallas Tx just prior to our returning it).

3) Spoke with 5 different Hertz representatives this morning (Yes, FIVE), including one at your corporate office, and I have gotten absolutely NO where in getting this matter resolved. As a matter of fact, I was told verbatim the EXACT same thing from EVERY single representative I spoke with! And now your corporate office is telling me to return to your Hertz agency in Dallas TX from where I live in Michigan to retrieve a $20.00 gas receipt your agent has? Seriously?

We were OVERCHARGED $122.58 … And I can’t help but wonder how many customers Hertz screws this way per day???

Hypothetically speaking; if Hertz overcharges 100 customers $122.58 per day, that equals $12,258.00 a month, which in turn equals a whopping *drum roll* $637,416.00 PER year!!!

Not a bad little chunk of EXTRA change there for misleading your customers );/

This WAS our first time renting from your company, and it is DEFINITELY the LAST! We drove “153 miles” and PAID $67.58 for fuel!!! That right there is beyond bloody absurd!

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Liu Fang Kai July 2, 2015 at 11:02 am

I don’t know how to describe my anger.

I really don’t understand what is your meaning of customer service.

The first you did a wrong charge.
And then, Hertz said will refund the wrong charge ISK 35,800. But the fact is you did not do it till now.
More seriously, you charge me another for no reason, no show up on IV and ridiculous charge.

What are your guys doing?????

Evidence as attached

Louis

From: Customer Service [mailto:customer@hertz.is]
Sent: Tuesday, June 02, 2015 11:28 PM
Subject: RE: Hertz Car Rental Invoice

Dear Customer,

Mr. Pétursson is out of office these days so we are trying to solve this matter.

Attached is a copy of the credit card refund transaction of ISK 35,800 to the credit card shown in the rental agreement as method of payment.
Please pay attention to that the Icelandic word ENDURGREITT means REFUND
You will see the transaction and the authorization numbers on the copy.

Please accept our apologies for the mistake of charging this amount to your card.

Best regards,
Omar Anderson
Customer Relations
Hertz Iceland

From: Andrea Dögg Færseth
Sent: 29. maí 2015 09:27
To: Customer Service
Subject: RE: Hertz Car Rental Invoice

Hæ customer service , þessi er mjög ósáttur væru þið til í að svara honum ?

Kv,
Andrea

From: louis
Sent: 29. maí 2015 04:28
To: Magnús Bjarni Pétursson
Cc: Andrea Dögg Færseth
Subject: RE: Hertz Car Rental Invoice

Mr. Pétursson.
I agree but not so satisfyed your description.
You will revise your mistake, of cause it is necessary.
If I don’t find this issue on my bill by myself. Hertz’s mistake will really make my lost.

First : pls. show me evidence you do inform city bank to refund me the wrong charge.

My next step will depends on your attitude.

I hope I still can believe Hertz is a high class and good service travel parterner.

Best Regards

Louis liu

From: Magnús Bjarni Pétursson [mailto:mbp@hertz.is]
Sent: Friday, May 29, 2015 12:34 AM
Cc: Andrea Dögg Færseth
Subject: FW: Hertz Car Rental Invoice

Hi Mr Liu

I‘m sorry about the misunderstanding.

The employee accendentally closed your agreement at the wrong time and therefor charged the amount of 35.800 kr.
But i spotted the mistake, changed the agreement and refunded the same amount back to your credit card the same day 

I‘m really sorry about the mistake and hope that this dosen´t reflect on our service.

Magnús Bjarni Pétursson
Afgreiðslustjóri | Front Desk Manager
Hertz Íslandi | Hertz Iceland | International Franchisee
Bílaleiga Flugleiða ehf | Flugvallarvegur 5, 101 Reykjavík | Iceland.
Sími: Tel: +354 522 44 35 | Fax: +354 522 4401 | Mobile. +354 858 04 35
Email: mbp@hertz.is | http://www.hertz.is

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