Helzberg Diamonds Corporate Office - COHQ

Helzberg Diamonds Corporate Office

How would you rate your experience with Helzberg Diamonds ?

[Total: 2    Average: 3/5]

Helzberg Diamonds Corporate Office Address

Helzberg Diamond Shops, Inc.
1825 Swift Avenue
North Kansas City, Missouri 64116

Contact Helzberg Diamonds

Phone Number: (816) 842-7780
Fax Number: (816) 627-1301
Website: https://www.helzberg.com/
Email: Email Helzberg Diamonds

Helzberg Diamonds Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Helzberg Diamonds Executives

CEO: Beryl B. Raff
CFO: Laura Kirsner
COO:

Helzberg Diamonds History

Helzberg Diamonds was founded by Morris Helzberg in 1915. The first location was in Kansas City, Missouri. Almost immediately after opening the store, Morris Helzberg became very ill, which forced his son Barnett to take over the business at the age of 14. Barnett Helzberg proved himself a savvy businessman even at such a young age. By the end of 1929, the company had expanded to 3 locations.

Barnett Helzberg, Jr., sold the business to the Berkshire Hathaway in 1995. He also authored a book about selling the family business to the owner of Berkshire Hathaway, Warren Buffett.

Today, this retail jeweler has more than 234 locations across America. The company specializes in diamond engagement and wedding rings, as well as other types of gold and silver jewelry.

Helzberg Diamonds FAQs

Question 1: What is the phone number for Helzberg Diamonds?
Answer 1: The phone number for Helzberg Diamonds is (816) 842-7780.

Question 2: Who is the CEO of Helzberg Diamonds?
Answer 2: The CEO of Helzberg Diamonds is Beryl B. Raff.

Question 3: Who founded Helzberg Diamonds?
Answer 3: Helzberg Diamonds was founded by in .

{ 5 comments… read them below or add one }

Laurie October 19, 2017 at 6:03 pm

I went in to get my ring cleaned at park meadows mall in Colorado today around 2:30. The lady working wasn’t nice at all. I asked to have my ring cleaned and if I could possibly get a replacement card for the inspection. She told me she couldn’t just give me one without knowing the last time it was inspected. I told her they had replaced it before and she ignored me. The guy working wasn’t so nice either he was trying to look up my account and my husband had changed his number so he couldn’t find the account. I asked if he could just looked it up by name and he acted frustrated and said I can try. Well like I thought that worked with no problem. They did give me two new cards one for the ring and one for my band and the lady told me that they told it the way they do so I can put it in my wallet and not lose it. Talking to me like I was dumb. Ok well what if my wallet gets stolen or my house burns down. Then what? Do you not keep things like this in your system. I told her thanks when i left but I got no response from her. This isn’t the first issue when my husband got my band and had it sent off to be sized before our wedding at this same location the man put the size in wrong and it came back to small. Of course nothing was done to make that issue better just am apology. We have always shopped here but I can promise you we will. It be buying from here again.

Reply

Anthony Hunn May 16, 2017 at 6:02 pm

To Whom it may concern,

Just wanted to let you know that My wife & I were recently in your stores at San Tan Village in Gilbert AZ . It was 5/13/17 about 11:15 am when we walked in. I must say that it was one of the worst experiences we have ever had. At first it seemed as though they didn’t want to wait on us (which I understand why now). So after about 3 or 4 minutes another lady came out and then they went back and forth about where the charms were located. So we finally walk over with one of the sale associates to where the charms where. As my wife and the sales associate where going over what charms my Mother In Law wanted for Mother’s day.

I decided to look over at the Movado men’s watches. As I am looking at the watches all of a sudden a voice comes over the PA system. It said you are under surveillance and are being watched (like I didn’t already know that being in a jewelry store with all the cameras.) It was very loud and then a few more words were said; I don’t remember exactly what though. At this point my wife & I are the only two customers in the store and we felt very offended. Then the voice comes back and asks is everything alright and the sales associate says yes everything is okay. Now I understand that the way I was dressed may not be to your type of customer standards. It was like 90 degrees and I was wearing shorts and a t shirt (a rock concert t shirt) but that is no reason to pass judgement on my wife & I. We both felt very upset by this and angry. If it wasn’t for the fact that I wasn’t sure where to get what my Mother in Law wanted for her special day I would have walked out and bought them somewhere else. Like I did for the watch that I was going to possibly buy at your store. Not sure why you have to make your customers feel like they are criminals just because of how they may look or dress. All that could have been done in the privacy of your store manager and the security company- no need to embarrass us.

I am so glad no one else was in the store because it was very embarrassing. So I hope that maybe now that you know how your security practices make people feel there is something you can do to change how you handle those of us just coming into your store to spend our hard earned money on your products that look a little different then your typical customers or maybe you should just put a sign up on the door so we know we are not welcome and neither is our money. Needless to say, there are 3 other jewelry stores on the same block, so when next we are jewelry or watch shopping, we’ll be sure and choose one of those stores instead.

Thank You for your time in this matter no need to worry about us ever coming into your store again and making you feel uncomfortable also none of our family will be there either or many of our friends that we have shared this story with. We will be sure to let everyone know about how they will be judged when entering a Helzberg Diamonds store.

Regards,

Anthony Hunn
Logistics Manager
CloudBlue U.S. ITAD Operations
Tempe AZ 85284
Mobile: (847)-354-XXXX

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Marva Summitt December 26, 2016 at 3:28 pm

Recently took my ring into the lee summit helzberg location for a diamond replacement. When I went to pick it up, it no longer fit my finger. I tried to explain to the lady that something was wrong with my ring and she looked at me like I was crazy. Had to explain in more depth which finger I wore it on and that I could’t get it on that finger. Came to the conclusion that the jeweler had resized my ring from a 7 down to a 5. How does this happen when the repair slip stated only a diamond replacement. I was very upset. They tried to tell my husband that due to it being the holidays it must have gotten mixed up with another order and the jeweler looked at the wrong ticket. In case you havent noticed, jewelry is expensive and when you send it off to be fixed, you are trusting that it comes back it great condition.. All my jewelry has sentimental value to me. What happens if the jeweler looks at the wrong ticket and puts a different stone other than a diamond in a ring that should have had a diamond?? I have not gotten my ring back to see if it is right yet. Very UPSET with how things were handled….

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Tiffany Sharp December 1, 2016 at 12:44 pm

I want to speak to someone from corporate. Not a customer care person to tell me they are in contact with the store. You are wasting my time. I have been waiting nearly 4 month for the return of my husbands citizen watch that I sent in for a simple repair. I’m tired of talking to a middle man. Give me someone that can make some moves.

Reply

Makeupmommy07@gmail.com March 13, 2018 at 4:05 pm

I’m in a similar situation, did you ever hear back from Anyone?

Reply

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