Freddy's Frozen Custard & Steakburgers Corporate Office - Corporate Office HQ

Freddy’s Frozen Custard & Steakburgers Corporate Office

How would you rate your experience with Freddy's Frozen Custard & Steakburgers ?

[Total: 35    Average: 2.2/5]

Freddy's Frozen Custard & Steakburgers Corporate Office Address

Freddy's Frozen Custard, LLC
1445 North Rock RoadSuite 120
Wichita, Kansas 67206

Contact Freddy's Frozen Custard & Steakburgers

Phone Number: (316) 260-8282
Fax Number: (316) 260-8283
Email: Email Freddy's Frozen Custard & Steakburgers

Freddy's Frozen Custard & Steakburgers Facts

Date Founded:
Founding Location:
Number of Employees:

Freddy's Frozen Custard & Steakburgers Executives

CEO: Bill Simon
CFO: Freddy Simon
COO: Scott Redler

Freddy's Frozen Custard & Steakburgers History

Freddy’s Frozen Custard & Steakburgers was founded by brothers Bill and Randy Simon, their father, Fred Simon, and restauranteur Scott Redler. The company operates a fast food, casual restaurant chain which offers frozen custard, steakburgers, hamburgers, French fries, Vienna beef hot dogs, blended sundaes, and a wide variety of desserts including funnel cake.

From a single location in Wichita, Kansas, there are now more than 150 locations throughout the US. The company has plans for expansion, with a new location opening in Shiloh, Illinois, around December of 2016.

Freddy’s Frozen Custard & Steakburgers has received numerous awards for their food and franchise operations, including Technomic’s 5th Fastest Growing Burger Concept in the country and being listed in Franchise Times Magazine as one of the top 300 franchises in the USA.

Freddy's Frozen Custard & Steakburgers FAQs

Question 1: What is the phone number for Freddy's Frozen Custard & Steakburgers?
Answer 1: The phone number for Freddy's Frozen Custard & Steakburgers is (316) 260-8282.

Question 2: Who is the CEO of Freddy's Frozen Custard & Steakburgers?
Answer 2: The CEO of Freddy's Frozen Custard & Steakburgers is Bill Simon.

Question 3: Who founded Freddy's Frozen Custard & Steakburgers?
Answer 3: Freddy's Frozen Custard & Steakburgers was founded by in .

{ 33 comments… read them below or add one }

Doris October 20, 2019 at 11:00 pm

We went to the Freddy’s at 7401 N. May in Okla. City. The employees were standing around talking loud laughing. Very unprofessional atmosphere. The person that took our order was wrong on both orders. The young lady cooking apologized and made us an order that was correct. They were out of lettuce and the hot spicy sauce was empty . They did give me some from the drive thru window. When we finished our meal I ordered two custard single dips in waffle cones. The waffle cones were broken. When they did find two they could use, the single dip of custard didn’t even set up even with the top of the cone and was melting when she put it in the cone. I commented about how small the cone was and she gave me attitude like well ! sorry about that. We have gone to a Freddy’s in South Okla. City and in Lawton, Okla. and the atmosphere is very different. They are very professional and caring plus they come around once or twice to be sure everything is good. The one on North May is close to our residence. We may go again to see if anything has changed but the three times we have been there the atmosphere is the same. Tonight they were discussing another job and salary at a different job. When we walked in to give our order, the person was on her cell phone arguing with person she was talking to, then she walked away and announced she was taking her break. There was one to three customers during the time we were there between 5:45 pm to 6:20 pm on Sunday evening. Thank you and I hope the General or Regional Manager makes improvements at this location. Also, when we get cones, custard should at least come up even with the top of the cone rather than half a dip the slides down to the middle of the cone….


Nevets August 26, 2019 at 12:15 pm

I work at one of the Freddy’s establishments in the Kentucky area, I will refrain from naming which one for fear of retaliation. Most of the upper management treat their hardest working employees like dog shit, they give us dog shit pay while they sit idly on their asses doing what amounts to nothing but gossiping about the workers beneath them. Every other working establishment in this area pays more than Freddy’s which has made me very suspicious of just how much they are cooking the books to take more money off the top for themselves because we can run really high labor while understaffed with very few employees on the clock at 9/hour or less.

Now I hear that the Admin is informing our GM that they need to teach the base line managers how to do their job so they can effectively be clocked in the do nothing. A practice that may as well already be in effect since they fraudulently have other managers they are in good with clock them in on their days off just so they can meet their required hours, which they still don’t do.

We’re getting tired of picking up their slack and putting up with the bad mouthing behind our backs. We don’t get paid nearly enough to be subjected to this kind of treatment or allow them to get away with what may be criminal activity at our expense.


Laura Martinez August 15, 2019 at 11:55 am

Freddy’s at 7707 IH 35S San Antonio TX I will never go there again We were going 1-2 times a week the food is very good but the last four times we went my order was wrong tomoto, onion,mayo no cheese it comes with everything when I took it to the mg to fix3times I told him the same as cashier he brings it to me with lettuce on it when I told him no lettuce he said you asked for lettuce I took the burger an removed the lettuce my self he never said I’m sorry for the problem he was rude so after the fourth time I don’t care how good the food is will never eat at that place again,will tell all my friends and family not to ether Laura Martinez


David K. Landry June 18, 2019 at 5:43 pm

My daughter currently works for Freddy’s in Lafayette, LA. She was hired though Voc Rehap, which helps people with disabilities. She has learning problems and is a little slow. She has been there since July of last year and has never had a problem. They got a new manager name Travis Dorsey who told her she was to slow and has no put her on the work schedule for the last 3 consecutive weeks and 2 other weeks before that.

She contacted her case worker and she went to talk to Travis. First he was very rude to her and then told her “he has no time for slow people.” This boy is a walking disaster and has no business managing anything. This guy is nothing but trouble for your company. I wonder what the ADA would say about this.


Takyra Snipes March 21, 2019 at 1:10 pm

I use to work at Freddy’s Waco until, 3/18/19. I decided to quit after being called Trapunzle like Rapunzel, but trap because of the color of my skin and my new hair style by a Caucasian manager .I did not like it ,I decided to talk to the general manager Carlos Fernandez. When I approached him days later to see his they had spoke his response was he forgot .He sent a massage to her that night and showed me ,however I believe I needed a apology. The next day we had a meeting with some of my co works where we were told that our opinions don’t really mater that he will have his managers back no matter what. No one liked what was said in the meeting and I don’t know if he realized what he said. The next day I worked 11:30 am to Close (12am) with no break .Throughout the work day I asked for a break because they usually forget .I quit the next day I do not recommend Freddy’s as a place to work. The manager’s need better training


Jeffrey March 18, 2019 at 9:06 pm

I am at the Freddie’s on Killian road, Columbia SC and came in on Monday for the Military Monday special 15% off, as the sign says next to the register, and it’s been there since they opened. But they are only giving 10% off at the register. I spoke with the manager who told me, “I’m not in advertising, so I don’t know what to tell you, but you can only get 10% off . I wonder how many military people they served under false advertising.


HEBER VALDEZ February 22, 2019 at 3:13 pm

I am in Brownsville Texas whete you are close to opening a restaurant. I am with GateHouse Media. Could you give me the contact information to yiur advertising department. Thank you


Harper August 26, 2018 at 8:01 pm

The Freddy’s on Killian Road in Columbia is Always out of something. Tomatoes (Kroger is in the same parking lot!), cheese , whipped cream, onion rings……you name it, they’re out of it. Someone needs to figure out how to maintain some sort of order to the restaurant. Steak and Shake opened in same area. Tough competition unless they get their act together!!!


Katelyn Parker August 8, 2018 at 3:31 pm

Former employee of Manhattan KS 66502 Freddie’s. Two years ago I had a nasty fall in the kitchen and had to go to the hospital to get checked out. Submitted workmen comp. paperwork but because Kristina the GM was a piss poor boss and threatened my husband and roommate (Marines) I quit. She had not taken care of all the bills from the incident in the kitchen. So i had to keep going back with notices from the hospital for past due bills. Now one of them is still stuck to my credit as being unpaid! I would like corporate to contact me so that i can get my comp code so i can get it removed.
Thank you.


Nicole June 14, 2018 at 10:14 am

Went into the Freddy’s on Highway K in O’Fallon, MO on 6/13/2018 in the evening just for ice cream. There was not a clean table in the restaurant, music was ear piercing loud, employees, including the manager, were both behind the counter and in the restaurant part clowning around talking loud laughing. Very unprofessional atmosphere. This restaurant just opened and was a welcome addition to our community. If someone from corporate does not get control of the situation, it will not be around long. I need to mention that this is not our first visit and every time we dine there, we notice something that could be handled better. Freddy’s has another location on Mid Rivers Mall Drive in Cottleville that is totally the opposite. Our experiences at this location have always been pleasant so I guess we need to dine at this one instead of Highway K.


Janice Webber May 16, 2018 at 11:02 pm

Freddy’s opened in Texas in quite a few locations and are the worst franchise. They’re hiring managers are ignorant, speak horribly to their employees & their only concerns are for themselves! Beware anyone wanting to work there or eat there…. think twice! They’re good is greasy, and burgers are thin as paper. Fries are like shoe strings. The only good thing is their custard but it’s pricey!! Nothing beats Blue Bell Ice Cream!!!!


Angela December 10, 2017 at 10:27 pm

Tonight I stopped at the Freddie’s on 1770 Scenic Hwy, in Snellville, GA. It was one of the worst experiences I have ever had. I had ordered two California meals, one chili cheese fries, onion rings. I walked in to place my order, it took 30 minutes to receive it. There were six people behind me that received their orders before me. When I walked up to see what had happened the said that it was forgotten. The manager who was standing there (Dylan) had nothing to say! No apology, just turned and walked away. I will not go back knowing that they do NOT care about the customer.

It was an embarrassment to have taken my out of town guests and rave about the food only to have to apologize for the poor service. I hope that this will get handled and not happen to anyone else. I look forward to hearing from your office.


Latanya marable December 9, 2017 at 6:28 pm

Im an employee at the Freddy’s in Clarksville and I feel like I’ve been given the run around about my schedule. Somehow I got deleted from some schedule that the managers go by but the schedule that comes to our email in shift notes I’m scheduled so I came to work Friday the 8th because that’s what my schedule said only to be told I couldn’t work for whatever reason even after I showed them on my phone that I was suppose to be scheduled. That was a waste of my time and gas that I didn’t really have because I don’t live close to the restaurant. It doesn’t make sense and it’s a lil frustrating because I’ve been working there since they opened and never had any issues until another manager started doing the schedule and she doesn’t really care for me so I feel it’s a personal issue because how has my name just all of a sudden disappear of a schedule and why can’t they just go back in and fix it it’s not hard because I’m a manager myself but that’s at my second job. The general manager said she was going to go in and fix it but I haven’t heard anything yet and I’m scheduled for Monday’s. I’m just saying if your trying to get rid of me for whatever reason just say that even tho you have no reason I just hate my time being wasted and the unprofessionalism gives your company a bad name and very uncalled for


Latanya marable December 9, 2017 at 7:14 pm

Well I just got a text said I will be on next week’s schedule we shall see


Shane Eutsey November 4, 2017 at 1:48 pm

I am an employee at Freddy’s and i put in for a transfer.The DM of the store where i work at is in OKC OK the DM’s name is Jim and he denied my transfer. I need the transfer because it is closer to my house and he DENIED it. Also my wife sits at Freddy’s and wait for me too get off to save GAS IN THE CAR so NOW HE DOESN’T WANT HER TO SIT AN WAIT FOR ME TOO GET OFF WORK. HE WANTS HER TO LEAVE ME AT WORK AND COME BACK. SOMEONE PLEASE HELP ME GET A TRANSFER. ITS FREDDY’S ON PENN AN 122ND ST


T.B.C September 28, 2017 at 3:57 pm

I wanted to try a different place for lunch that has outside tables. I get nervous about new things, so I wanted to make sure I knew what I wanted to order. There was a menu in the foyer so I chose from that, a number 2 (hot dog meal). I went to the counter, no one else but me in line, and asked for a number 2. The cashier said $8 and something, and i said for a hot dog, she said no that was a burger meal. I said the foyer menu said the hot dog is “2”. She huffed and puffed and turned to the lady beside her with an attitude and asked her to reset the register. She came back to the register and keyed my hot dog with a huff and a puff and I paid. I went to the drink fountain and an employee that looked like a manager crossed my path and I said to her that I will not come back. She asked me why and i said the cashier had a bad attitude because i had to change my order, which I thought was a #2 like the foyer said. She said the menu had been changed recently and i said why didn’t the cashier tell me that, i have never been here before. The manager was so nice she gave me a ice cream and i went outside to eat. Mr. Ron, the Manager came out to talk to me and he was very nice, and I told him i did not want to get her in trouble, and he said we needed to know because this is a place of business. I told him my side. he gave me a free meal coupon and I told him i would be glad to come back sometime. I APPRECIATED THE MANAGER FIXING THE PROBLEM OF HIS EMPLOYEE, and taking care of the menu discrepancy. High Point, North Carolina


Sarah Brown September 23, 2017 at 9:42 am

Hello my name is Sarah,
I used to work at Freddy’s in Kennesaw, but I had to quit because of the environment I was being trained in. The ladies were extremely rude to me and did not understand that this was all still new to me. When I did quit and explained why I asked for my check because for some reason it was not put onto the card I picked. The hiring manager Geo that is what they called him, was very rude and told me that he will check the mailbox and call me back. I then waited for 4 days util I called back again. When I did call back I spoke to Arnisa Sanders the General Manager she was disrespectful and short with me basically telling me when they get my check they will call me. I was supposed to get pained on September 13, 2017 which was almost 3 weeks ago. I am going back again today to ask for my check, I have called a total of 4 times, went up there once, and tried not to loose my cool. I know that if I do not get it I will have to do something that I did not want to do. I hope that by seeing this maybe you could help me figure out why they are treating me this way.
Thank you so much for your listening and understanding.


Mrs.. Petersen September 22, 2017 at 2:28 pm

My family and I visited Freddys on Dallas Hwy. and Castell in Marietta, Ga. It was the worst experience we have had from a restaurant, People were waiting 45 minutes for their food. Then when you got your dessert it was melted and the staff was rude to boot. I was given a small amount of dessert that looked nothing like the picture. when I and my husband said something about it they just was rude and let us know that that was how they make it, It is not the same amount of ice cream. My grandson does not want to go to Freddy’s anymore. We thought today my husband and I would try another Freddy’s on Barrett Parkway in Kennesaw to see if all are the same in service. We were pleasantly surprised. It was like night and day. especially when we met Lowanda. she was fantastic. She was doing everything to make the experience wonderful. She said she has been there only for 4 weeks and you can tell she loves her job. She is certainly a people person..Iwould go back to that restaurant in the future. Never to the one on Dallas Hwy. Bad management and customer service. although that one is very close I would rather drive 10 miles out of my way to go to Lawanda restaurant.


Norma Hebett August 23, 2017 at 2:07 pm

My experience working for freddy’ s was horrible. I was there only 2 weeks. I’m 40 with 2 kids. Your manager at the Freddy’s in Lafayette, LA. ( Tammy) is very rude and spoke to me like i was a child. She accused me of stealing onion rings. Really!!!! I’m still waiting on my first check in the mail from there. She talk to the young guys that work there about penises and sex. She told me she was so mad at me that she would say something she would regret. Please get rid of Tammy!!!!!! And return my call please. I need my check.


Imer Campos July 4, 2017 at 5:49 pm

Never in my life have I felt so discriminated. I decided to take my family out to lunch and since we love Freddy’s it sounded like a great idea. While eating the manager George Volger came around every table checking on everyone except our table. We were the only hispanics in the restaurant and he skipped over our table and greeted every other table. As a general manager you set the standard for everyone to follow and the atmosphere he set was one of hate and discrimination. Needless to say my family and I will never go back to this Freddy’s location again. ( 3303 Watkins ave. Durham NC 27707)


Robert Moore June 24, 2017 at 12:54 am

To whom this may concern,
Today June 23, 2017 I visited Freddy’s on Blanco Rd. We ordered 3 combos and got them to go because my wife and I were tired from work so cooking wasn’t an option today. We ordered around 9 pm and didn’t receive our order until 9:12 pm. I was upset up until they called out my order and realized they only had a young lady which seemed to be a manager on grill and a young man both doing the best they could to get the orders out quickly. I then noticed an older woman what seemed to be a manager because of different uniform standing in the front with no sense of urgency to help out her back crew as well. I was very disappointed that a woman of her age couldn’t do more to help out her team. I hope this doesn’t happen every night and if it does I hope something gets done about it. I try my best to go to Freddy’s as much as possible because my family and I absolutely LOVE it I am sorry to say but we are going to stop going to Freddy’s for awhile.
Robert Moore


Samantha Mitchell May 17, 2017 at 2:04 am

Me and my roommates agreed that your French fries are amazing. We have a new menu item idea that we believe would be a great success to your business. Use your French fries and steak burgers to put a new spin on carne asada fries. Guacamole, sour cream, cheese, steak burgers, and your amazing French fries. Hope you think this is a great idea as well.


HEID April 23, 2017 at 6:23 pm

My son works for Freddy”s in Ardmore ok and the general manager there (Chris Reeve) is someone who doesn’t need to be in management . He is rude and he uses his title to get away with making the kids feel like the are below dirt. My son goes in on his days off after the store closes to clean the floors. He has left a family dinner to go in and help them out when corporate was there and they were behind on orders so who did they call my son. so to get the moral of this complaint is my older son is in the Air force and defending our freedom and we were to receive a text or a call from him and so my son went in and asked the manager on duty if it was ok if when he received it if he could respond and was told it was ok well when he did the manager Chris called him into the office and told him THAT RESPONDONG TO A TEXT WAS UNEXCEPTABLE AND NOT YOU RIGHT TO TALK TO YOUR BROTHER and my son in defense said he had permission my son was upset so he called me and the remark made to him yet again by Chris was that “calling your mommy to come up here was unacceptable but he was going to let it slide this time.” (I was a paying customer only to be allowed 5 min to be there. and now Chris wants my son gone was told if he calls in he is getting written how is that Your company can get away with a hostile environment .making kids most of them their first job such a bad taste for the kids that are working and staying off the streets and staying out of trouble.


Candice Means April 10, 2017 at 5:02 pm

I am trying to get a hold of the corporate office in regards to my hours, pay, Termination under False Pretenses . Please get back with me as soon as possible.


kelly April 10, 2017 at 12:16 pm

Just a heads up, you have two criminals working at your sugar land location. A 19 year old mother of three and a man by the name of Ray Jennings, who committed identity theft. The Manger of that facility is lying to cops about the whereabouts of Jennings during the time of his theft. You should check up on that.


julianna Erwin January 17, 2017 at 4:03 pm

i am dealing with a company that sells your gift cards. bought 2 ten dollar ones. purchased on january 10th as a gift. As of january 17th– party havs NO cards. Called company– no help. I am looking for a refund. I am to get it today. can you follow up? my name is julianna erwin. order number is 28000. phone number to company is 1-316-262-1199. ask for Jason-general manager. this company is awful. i want my money returned today. 402-558-XXXXX. i have spoke with my bank. if money is refunded to my account today– they can at least so the transaction..thanks


Nekeisha Robinson January 12, 2017 at 12:49 pm

I have been going to the Freddy’s in Easley, SC since the grand opening and I’ve never had complaints until recently. I few weeks ago I went through the drive-thru and ordered 2 philly cheesesteaks without onions and when I got home I realized that not only did both sandwiches still have onions on them but neither sandwich had CHEESE! I called and spoke to the manager ” Greg” and he took my name and told me the next time I came by my sandwiches would be free. I was amazed at the fact that I went on the inside and introduced myself to Greg when I went to get my free sandwiches and advised him that the 2 philly sandwiches were without onions and they still put onions on both sandwiches again. At least this time the sandwiches had cheese. My last straw with Freddy’s was yesterday when I went through the drive-thru again. This time I ordered a patty melt without onions and I should have known to check my order before I got home because once again they screwed up my order and my sandwich had onions on it. I am sure if my order is screwed up every time I go there that they are screwing up the majority of their orders every day!


Dylan Gowdy December 30, 2016 at 10:46 pm

First of all I was wrongly fired for carring a box knife in my pocket. So I was taking out the trash one night and are general manger always made us go out to do trash with two people after dark. And the person that I went with said that I was thearting to kill him. In the parking lot so one of the hourly mangers called me back into the office and said that I need you to sign this and then you can clock out and leave. I and I was like I’m not singing nothing intell you tell me what it is for. Then he said that it is for what happened in the parking lot. So I asked what happened in the parking lot that I am getting wrote up for he said that the person you went out with said that you held a knife up to his neck and thearented to cut his neck. So I signed it and clocked out before I really theaten to cut someone’s neck. Then I had for gotten my phone because the mangers would always collect them before the start of the shifts. I had calimed down a little bit because I was a little upset about losing my first job before I went back. Then I had an interview at another place of business and they called Freddy’s and the manger that fired me was working. Now I’m not saying that’s a problem it’s what he told them is what the problem. He told the other place of business that I had never showed up to work and when I did I was always late. He told the other place that I had tried to kill someone and that I stab them 4 time in the stomach. All which was not true whenever I was sechudled to work I was always there fifteen minutes early if not more. And I never touched the person. Then about two days ago the meager that fired me called me and told me that he was sorry to hear about me not getting the job.


donald Lunkenheimer December 30, 2016 at 5:40 pm

West chester new location….just wanted to tell you that the music is so loud that we will not return….
We have gone twice and we were unable to even talk to each other will out having to tsise our voices to an almost yell… sad.
I dont understand why you require the musicto be that loud. People who work there day after day could have heating loss.

Thank you for your time.


Tori Hicks December 12, 2016 at 12:20 am

This passed Thursday there were high school students kept passed 12am on a school night. The managers wanted to punish them because the high school students were told to go home by the managers and punished them by keeping them passed 12am. Many were asleep in classes the next day. And right now on a school night at 11:20pm there are still high school students closing. This is completely unprofessional and needs to be taken care of. The managers at the st Robert, MO freddies need to be fired or need to learn the rules about working high school students. Especially when the manager told one worker they would be off at 10:30pm but yet is still there almost an hour later.


Tina Hicks January 30, 2017 at 12:34 pm

Tori i totally agree some of the management really suck on my daughter went through a tough time she was doing fine at the Freddys everybody even the manager and assistant kept telling her how great of a job here is done in the next day fires her through a tax and two other girls because of an assistant manager that is different but yet he does sexual harassment on the job and he still allowed to stay I’ve had issues with my daughter Social Security number on the first W-2 I got I get another one the other day and it’s still wrong this is two years that they have had her wrong social and she does not work there longer because of what was going on there and I told her she be done by 10 she was home at like 11 after 11 I had to go get her it’s ridiculous hopefully once I call corporate again maybe I’ll get my answers on the floor but I would never recommend anybody that is a school student to get a job there cause they don’t care


Shay November 8, 2016 at 12:53 am

I have been going to Freddy’s twice a week every other week and I have noticed everytime that I am passing by Freddy’s , after hours their hardworking employees are outside by their self after they close . The managers leave the employees outside in the dark late at night . I highly recommend the mangers or someone to wait and make sure everyone is safe in their cars . That is very unsafe and not showing appreciation to their hardworking employees . I will continue to send messages and emails regarding this until something has been done about it .



Barbara Gamache April 5, 2017 at 10:42 am

I agree with you, my son is an employee of Freddy’s in Papillion, Ne. and this is a regular occurence. My son was 17 years old, made a supervisor and in charge of a bunch of kids with no adult supervisor.


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