Forever 21 Corporate Office

Forever 21 Corporate Office Address

Forever 21, Inc.
2001 S Alameda St
Los Angeles, CA 90058

Contact Forever 21

Phone Number: (213) 741-5100
Fax Number: (213) 741-5161
Website: http://www.forever21.com
Email: Email Forever 21

Executives

CEO: Do Won (Don) Chang
CFO: Lawrence Meyer
COO: Chris Lee

Forever 21 History

Forever 21 was founded in 1984 by current CEO Do Won Chang and his wife Jin Sook Chang.  The store was originally called Fashion 21 and targeted middle aged women.  The first store, located in Los Angeles, is still in operation today.

In 1989, the company opened their 11th store.  It was their first location inside a shopping mall.

In 1995, the first location outside of California was opened in Miami, FL.

By 1997, there were 40 stores.

In 2010, the company opened their flagship two-story, 85,000 square foot store at the Los Cerritos Center.  The company also expanded to the UK.

Forever 21 currently operates over 500 stores in the United States, Puerto Rico, Canada, Asia, Europe and Latin America.

{ 40 comments… read them below or add one }

Candace Brenn April 25, 2016 at 1:13 pm

Pervert caught videotaping young women with a camera on his shoe in dressing room at Forever 21 at Sawgrass Mills!

Please sign and share so this doesn’t happen to anyone else!

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Rey April 11, 2016 at 6:44 pm

F21 cx care has the worst service! Very unprofessional, the only reason I call them is if someone at the store cannot give me the answer to my question. I’ve only reached out to them twice and both times the representative are very immature, unprofessional and rude. One rep suggested me to “give the shoes away” since i told her it didn’t fit me, and I wanted to exchange it. Seriously? Thankfully the store was able to exchange it to me. I recently reached out to them again and the representative said that the return policy recently changed in 2015, when I told him why did the store representative stated that it changed last month? He couldnt respond, I then asked what’s the difference between the previous policy vs the new one and he didn’t know the answer to that either. I don’t know if he was lying or not but since he obviously couldn’t answer me I’m almost sure he was. Put your workers through a training program so they can learn how to take care of customer better.

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Anonymous April 5, 2016 at 10:42 pm

‘m currently working at Forever 21 Sunvalley, Pleasant
Hill , California. It’s a nice place to be working at. Nice
coworkers and a great surrounding. The only thing and
this will forever be an issue. The manager at forever 21 doesn’t know how to acknowledge her employees correctly. When she asks us a certain question & if the answer isn’t in her standards she makes it seem like what we say isn’t correct. She makes it seem like we’re stupid to be honest. There is just a certain way how she talks to people. It’s rude. Yes, she is a manager, she’s supposed to set good examples for her employees. She’s supposed to be a leader. Not a person who demands constantly. I wish her the best because I wouldn’t want any other forever 21 places to have a manger like her. Most of the people that worked at forever 21 quit because they would rather not deal with her. Let I say, those people that quit are great workers. The company is not the problem. It’s management. There is so much good things I did for this company & the leader of the day would notice. But as of manager, she will only notice the bad, not the good. Bad as in, if you misunderstood something she holds against you. Just a misunderstanding, she can always say it nicely. Instead she becomes sarcastic about it.

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Lexi Sims March 24, 2016 at 4:33 pm

I have a complaint about your forever 21 Red in Gulfport, Mississippi. There is most definitely discrimination towards larger women. I go into the store looking for the plus size and I was told that there is a little section in the back for plus size , the problem I have here is , the smaller women’s clothing is all around the store and they have more options to pick from when shopping , while on the other hand us larger women have only a couple of outfits to pick from. Please if your going to try and make people feel better about themselves by putting a plus size section in a store please be considerate

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Keila Bush March 23, 2016 at 10:47 am

I need you guys to send me my W2 please and Thank you

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Timothy M Pereira April 24, 2016 at 3:56 pm

You get that on the website where you get your check stubs

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Jessica March 21, 2016 at 4:26 pm

I am extremely upset with your lack of customer service as a company. I have shopped with your company for over 10 years and have loved every minute of it. I recently shopped online with your company and am still having a horrible experience with this shopping experience. Your online system is not compatible with how many people are using it. I had to restart my experience several times. I had to re-input my information in several times as even if I hit save, it wouldn’t save it once on the next page. Once I hit submit, my information reverted back to my old information and my package is now going to the wrong address. My problem with this whole situation is the lack of care and concern from your customer service representatives. I have talked to 4 different team members and each team member has given me different information. I will now have to spend more in order to get it to the right address and was told that this isn’t even guaranteed. Your representatives were extremely rude and just kept trying to get me off the phone. I was told a supervisor would be calling me back but no supervisor has ever called me back. I don’t even know if I am going to get my package from you guys, even though it is still sitting at your warehouse and you won’t do anything to help out with this situation. I will never be ordering online again through your website. After reading multiple comments left by other customers, I am hoping you guys will respond to several people and pick up the slack in your customer service department.

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Stylestudy March 31, 2016 at 4:53 pm

YES! AMEN!
ORDERED ONLINE AND DISCOUNT CODES WOULD NOT BE ACCEPTED. IT WANTED TO VERIFY MY EMAIL AND YET WOULD NOT RECOGNIZE IT EITHER. I PLACED MY ORDER FIGURING THAT LIKE ANY GOOD COMPANY DOES, THEY WOULD MAKE THE ADJUSTMENTS WITH ME BY PHONE AFTERWARDS. I CALLED AND THEYRE SYSTEM WAS DOWN AND ASKED ME TO CALL BACK. I CALLED TWICE MOR AND SYSTEM STILL DOWN. THEY DID NOT OFFER HELP AT ALL. I FIGURED I WILL TRY AGAIN WHEN MY ORDER IS DELIVERED IF I DECIDE TO KEEP THE ITEMS.

I CALLED THEM BACK AND WAS RUDELY ARGUED WITH BY THE SERVICE OPERATOR WHO SAID THERE IS NOTHING ANYONE THERE CAN DO!?! LIKE IT IS PERHAPS A COMMUNIST COMPANY RUN BY A CRUEL GENERAL AND THEY MIGHT GET KILLED IF THEY HELPED A CUSTOMER PROPERLY. (!?!) HE KEPT ARGUING WITH ME INSTEAD OF APOLOGIZING OR OFFERING OPTIONS. I ASKED FOR A SUPERVISOR AND HE REFUSED AND KEPT ARGUING AND CRITICIZED ME!?! (WOW! RIGHT!?!) THEN I SAID FINE IM NOT ARGUING WITH YOU ANYMORE AND I HUNG UP AND CALLED BACK.

THIS TIME A GIRL ANSWERED. (SHE ALSO SOUNDED MALAYSIAN OR PHILIPPINE AS THE RUDE GUY BEFORE HER.) I TOLD HER ABOUT THE RUDE GUY AND SHE APOLOGIZED BUT SAID HE WAS CORRECT THAT NOBODY THERE CAN DO ANYTHING. I ASKED FOR A SUPERVISOR AMD SHE SAID THEY WILL SAY THR SAME THING. I SAID FINE I WILL WAIT.

THE SUPERVISOR “RICKY” CAME ON THE PHONE AND SAID HELLO I AM RICKY THE SUPERVISOR, AM I SPEAKING TO……………….. I WAITED WHILE HE FIGURED OUT WHO HE WAS SPEAKING TO BUT IT TOOK TOO LONG SO I SAID HI RICKY AND GAVE HIM MY NAME. I EXPLAINED MY ISSUE AND HE SAID THE SAME THING THEY SAID.

HE SAID HE WISHES HE COULD THAT ITS HARD WORKING IN THEIR CUSTOMER SERVICE BECAUSE HE CANT DO ANYTHING. SO I ASKED FOR CORPORATE. HE SAID IF I CALL CORPORATE I WILL END UP THERE WITH THEM AGAIN!! (!?!)

DEALING WITH THEM IS LIKE ALICE IN WONDERLAND WITH CRUEL CHARACTERS EVERYWHERE AND TRAPS AND TRICKS.

SO I SAID WHO US YOUR CEO? YOUR TOP BOSS? YOUR COMPANY OWNER? HE SAID LET ME CHECK AND I HEARD HIM TYPING. HE CAME BACK ON THE PHONE WITH “WON CHANG”. I SAID THANK YOU AND HUNG UP.

THEN I GOOGLED AND FOUND THE LOS ANGELES CORP OFFICE AND LIST OF EXECUTIVES HERE ON THIS SITE: corporateofficehq.com.

Going to post this on * YELP too!

Bye bye “forever 21”.
Call yourselves
“used to be forever 21”
or
“forever losers”.

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Anya Sargeant March 20, 2016 at 11:38 am

This company is despicable! I’m 30 years old and I’ve been shopping here since my early 20s, so for years. The service is the store is horrible but at least I get to inspect and try on my items. I recently ordered something online, when I received it an item was damaged and three didn’t fit. I have called customer service numerous times, on numerous days at this point for my refund. They are rude and frankly seem to not give a damn about their jobs. I’m not sure if the company encouraged their employees to hang up and refuse the escalation service of a supervisor but they never put one on and always hung up on me. I’m beyond frustrated! How can you take someone’s money and treat them like crap. I guess the Chinese ppl who own this brand release ppl will shop here anyway so who cares about losing one customer. Well, I was already peeved about the quality of the clothes and now I will never shop here again. I use to work for H&M, they would never tolerate this kind of service from any employees of their company. Someone needs to get in contact with me and refund my money. I paid $16 to ship it back and now I’m out that and my refund. You guys have no clue how far I will take this based off of principal alone.

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Crystal Garcia February 22, 2016 at 5:07 pm

I will never shop at forever 21 anymore. I’ve never had a problem until now. I called and was told that my refund was declined because my shoes investigated as used. How was it investigated when I wrote “very uncomfortable, left me very bad blisters on both my big toe.” I only had them on for a few hours and took them off because it started leaving me blisters. I don’t think its fair that I don’t get my money back. I can’t wear something thats not comfortable and leaves damages on my toes. Then I called and asked to speak with their supervisor and I was told their supervisor wasn’t there. I called again and told them since I can’t get my refund then I want store credit. They couldn’t even help me with that. What kind of customer service is that? I’ll tell you, the worst customer service ever!!!!!!!!!!!!!!!!!!!!!!!!
I hope I get response back. So disappointed at Forever 21. SHAKING MY DAMN HEAD!

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Natasha February 16, 2016 at 9:04 am

I am very disappointed with Forever 21. I placed an order with them and upon opening my one of my packages, the item was missing the tag. I tried to call customer service but it was closed. So I tried to submit a message via the sites contact us. The message could not be submitted due to the site malfunctioning. I then tried to call the corporate office and could not even reach the operator. What is going on with Forever 21. I will be blasting them on social media; Facebook, Twitter and Instagram. Buyer beware do not shop at Forever 21.

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Bridgette Gibbs February 9, 2016 at 7:20 pm

Ashley’s mom

Tried to contact the HR office for 3 days to get a letter of my daughter employment thank god she no longer works there the store including rules and management is horrible have not received a call back
and the operator system answers all the calls no one has yet to return my call to get a letter saying she is no longer employed there Bay Plaza Mall Bronx,NY all these people can’t be wrong never will shop there again would not advise young ladies to even apply for a Job just so unprofessional!!!!!!

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HOSSEIN NASIRINEJAD February 6, 2016 at 10:49 pm

Dear Sir/Madam
I am a USA Resident and am interested to become your sole dealer and main agent in Iran now that the sanctions are lifted. I have great contacts there and having carried out a feasibility study, I am sure there is a great market there. Please advise

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Maria January 26, 2016 at 5:15 pm

Aren’t there laws about discriminating against pregnant women? My niece is pregnant and yes she is due soon but the store she has worked at for the last year and a half refused to work her the last 2 weeks citing they didn’t want her going into labor at their store. As far as I knew that was against the law. I would suggest that you review the management team at the Las Vegas stores she works at in the Meadows mall (managers Kim and Robert who constantly harass her) and should they harass her after she has her baby I will make sure that she contacts the necessary people she needs to contact regarding this. Should we not get a response or acknowledgement noting this will be looked into I will have her contact the necessary people and discrimination against pregnant women.

Here is the information we will use as she was specifically told she was removed from the schedule due to being pregnant:

An employer cannot force you to take time off or change jobs, if you’re still able to do your job:
Sometimes an employer thinks they’re acting in the best interest of the employee — or protecting itself from liabilities — when it decides to reassign a pregnant woman or new parent to a less strenuous job.
Employers cannot base employment decisions on assumptions about pregnant women’s capabilities and health concerns.
For example, a boss cannot prevent a pregnant worker from traveling on business trips, because he’s concerned about her health. A company cannot deny a pregnant woman a promotion, assuming once she returns to work after childbirth, she will be less committed to her job. Employers also cannot reassign workers to less desirable jobs, even temporarily, due to concerns about a pregnancy.

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Tiffany February 23, 2016 at 12:14 am

hey Maria
I experience a similar problem I’d to came back home while on the road my Brother Before he passed I told my manager Kim I need time off she told me take amuch I need just keep her inform I did no reply when I final did get one I was separation from the system now they fighting me for my unemployment saying I quit when I was lay go thru a text

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Tiffany February 23, 2016 at 12:16 am

sorry for the typos on my phone can’t go back edit

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zel January 20, 2016 at 7:34 am

I am from Guam and I just want to let you know how bad the service I received from the same lady every single time in your Guam branch. She has this attitude as if she is too good to be doing what she’s doing and she is even a head cashier. Her name on my receipt is Zaneyda. She does not say hi or thank you, because barely any of them really do, but thats not even the reason why I am complaining. This is actually the first time I have ever made a complaint about an associate, so that means something is really wrong, She just throws the change on the counter and after she gave me the bag she was gonna put a smaller bag in the one i already had without saying anything so she practically just shoved it in my shopping bag. I don’t know if thats the type of people you should have representing your brand. But something needs to change, your brand is awesome but having people like that can discourage many customers from repurchasing again. I come from retail and have been in it for 6 years and in our company we really value customer service and experience because our service reflects our brand. I let it go the first few times thinking maybe she just had a long day, but having dealt with her bad attitude too many times I have to speak up about it.

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Julie January 18, 2016 at 4:53 pm

The company DOES NOT care about their employees. NEVER work for a Forever 21. It’s the worst ever. Visuals do the most work and do not get respected or a raise. If you want to work for a good company try H&M. Forever 21 is horrible

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Julie January 18, 2016 at 4:54 pm

To add on, they cut our visual team without a week notice.

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SHAWNA January 25, 2016 at 4:49 pm

JULIE YOU ARE SO CORRECT. MY TEENAGE DAUGHTER HAD THIS AS A PART TIME JOB IN OKLAHOMA CITY & WE HAD HORRIBLE SNOW STORM & THEY TOLD MY DAUGHTER IF SHE DIDN’T COME IN SHE WOULD BE FIRED!!! MIND YOU, ALL NORMAL,PROFESSIONAL OFFICES WERE CLOSED AND WHERE IS THE COMPASSION & SAFETY FIRST!!! THERE IS NONE!! HORRIBLE MANAGERS & THEY DON’T LOOK INTO WHO THEY HIRE AS MANAGERS. THEY JUST HIRE!!

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Marissa January 7, 2016 at 2:47 pm

I had THE WORST CUSTOMER SERVICE OF MY LIFE!!!!!! After a very long shipment time, I receive a package yesterday. It was a very tiny box, which is odd since I ordered a jacket. I opened the box only to find out that you all shipped me the incorrect item. I needed this item for a trip I was taking and needed it by Friday. I called Customer service and spoke with some VERY RUDE man named ET? ER? I explained to him the situation and let him know the order summary had the correct item but the item was a pressed powder. I even gave him the number listed on the pressed powder.. He then proceeded to tell me after I asked for the CORRECT item to be shipped to me expedited since I needed it for my trip, that the only think I could do was place a new order. UH WHAT?! Why would I place an order and pay for an item I already paid for??! Obviously that wasn’t a solution. He then said I could return the powder and pay postage (why would I pay to return an I item I didn’t buy?!) and then they would ship me the jacket. No, I want the jacket I ORIGINALLY ORDERED!!!!!! He said and I quote “We can not help you” , “There is nothing we can do” Are you serious?! I asked to speak with a supervisor and he said that there wasn’t any. That they would tell me the same thing, and that you all don’t have an escalation team. What type of customer service center is this?! Ridiculous. The customer service rep was absolutely rude and lacked any emotion. This is piss poor customer service if I have ever heard of any and this is the first time I have ordered with them.I then called back and spoke with Bonnie.. She read my notes and said there is nothing we can do. I agaimn asked to speak with a supervisor and SHE HUNG UP ON ME. I swear I was getting punked!!! I called right back and guess who I got? Bonnie… she said “you can call and get someone else” what?! Is this real life?! I then let her know I wanted to speak with a supervisor (3rd time I had called to ask) and she huffed very loudly and said ok and then put me on hold for a while. She came back and then offered me the Affidavit deal like in the below comments. Why didn’t they suggest that in the first place? I then let her know that as a customer service rep, you can’t hang up on people for no reason than just to hang up, her response “yeah, thank you” Either she didn’t understand one single word I was saying or the whole call center is completely incompetent. It was beyond ridiculous… I will NEVER order and shop with them again. I took my business straight to Charlotte Russe and placed an order! I also wrote customer service only to receive a canned response (almost exactly like the one I received for the affidavit). It is obvious they have little to no training and Mr. CEO doesn’t seem to mind his business having crappy customer service if he has seen all of these complaints and has yet to do anything about it. Save your time and money with this place.

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Susan January 5, 2016 at 10:06 am

BUYER BEWARE!!!!. ONLY ONLINE PURCHASES ARE ELIGIBLE FOR REFUND. IF IT DOESN’T FIT, AND YOU BOUGHT IT IN A STORE, A RETURN WILL ONLY GET YOU STORE CREDIT. YOU CAN’T GET YOUR MONEY BACK. WE BOUGHT A GIFT FOR SOMEONE OVER THE HOLIDAYS, IT DIDN’T FIT AND STORE WOULD NOT REFUND THE MONEY – EVEN THOUGH THE CLOTHING WAS NOT WORN, TAGS WERE STILL ON IT, AND WE HAD THE RECEIPT. .

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Virginia S December 29, 2015 at 8:18 pm

My 14-year old daughter ordered from this low-down, scum of a company in late October. They quickly took money from her bank account for $60, however we never received the merchandise. After calling them several times – and NEVER being able to speak to a manager – and being told it was ‘too soon’ to tell them we hadn’t received it – they then emailed an affidavit which needed to be returned within a limited time frame. Unfortunately, my minor daughter didn’t pay attention to that fine print – so when I called them to try to get her money refunded – the first customer support person (and I use that term loosely) – told me nobody in the company CAN refund the money. After again repeatedly requesting to speak to a supervisor (they must only have one – because it was Ian I finally spoke with too) – he told me the affidavit was required as it is a legal document with the signature. When I again advised him my daughter is only 14 – so any affidavit she signs is NOT a legal document – I was told that they COULDN’T refund the money – and there is apparently nobody in this company that can. Their ‘policy’ is not to give out information of anyone who could actually help you. Of course, that assumes they employ anyone who would be willing to provide decent customer service. I hate Forever 21 & will be filing BBB & Attorney General complaints against them.

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Brandi C December 23, 2015 at 3:22 pm

What kind of business is your company is trying to run? You have representatives that don’t know how to speak property, know how to access systems, and will not provide any assistance with simple questions. Your systems are obviously antiquated and you really should not have online orders. There needs to proper training and put money into good contact representatives and systems. Maybe you can look up a Fortune 500 company like USAA to see how they score so high for customer service. After speaking to Ian a so called manager, my resolution was not resolved. At the advice of Ian, I had to re-order my items and pay for express shipping to get the items on time. Today I check to see where my items are and to my surprise the items have not left the warehouse and now I paid $20.00 extra for no apparent reason. This now tells me you have incompetent managers as well. I have made a report with the BBB so other customers can see how you handle your customers and business.

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Renate January 4, 2016 at 4:35 pm

Before I criticize someone for not speaking properly i would proof read my text before sending. Just saying…

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Naja December 23, 2015 at 1:50 pm

I had the worst experience ever this year with this company… I don’t even think they train their customer service… Their service sucks… I can’t get in touch with no one at the corporate office to even complain about it… As a business owner I truly learned a lesson for this experience with FOREVER 21… They have mess my holiday up completely… I have been a great customer to them and I’ll never do business with them again…

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don smith December 21, 2015 at 4:18 pm

My name is Don Smith and my daughter applied for a job in Charleston SC. She turned in her driver license, birth certificate , social security card and void check. Now at orientation was told she has to reproduce them again because they were lost. How about safe guarding my daughter package and still did not get a holiday job?

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Carlo December 17, 2015 at 8:53 pm

Unhappy Customer!!! I purchased items on cyber monday for my fiancees birthday on December 18th. I was told the eta would be December 9th. Well tomorrow is her birthday and I have nothing to present to her. I have been tracking it for a week and all it says is in transit. I’ve left emails and got no response. I called twice today and was told system was down call back 2-4 hrs n then told to try back tomorrow. If I had known this is how your company operates I would have shopped elsewhere and my fiancee would have gifts presented to her on her birthday. I’m very irate and will discourage anyone from spending money with this company!!!

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Jessica December 10, 2015 at 9:46 pm

I recently purchased many items for Black Friday… Of course though your sizes aren’t consistent so I went to try to return the ones that didn’t fit and was told that I couldn’t because my items were final sale! No where did it say final sale neither did anyone even state that they were final sale!!! If I would have known about the FINAL sale I wouldn’t be purchasing the items. When I call customer service the lady was rude and said no one will help me no matter who I contacted. I asked for corporate and was told they wouldn’t help me… Such a shame that your employees view their higher end as people who won’t move a finger to help a valued customer. I will definitely not shop at forever 21 again and I demand my money back!

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A disappointed customer December 10, 2015 at 3:34 pm

I was recently racially profiled in the Countryside location. I contacted the manager the date of the incident: no response. I contacted the corporate office via email=no response and lastly contacted the customer service number=no response. I’m pretty sure that Forever 21 thinks that if they don’t respond I will just go away. This is a very serious issue that needs to be handled appropriately.

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Dana ( Best Closures Inc ) December 10, 2015 at 9:23 am

Good Morning,

I have been trying to reach someone in Forever 21 Corporate Office. We have a little problem, our office name is Best Closures Inc and we did a job at one of your store in Mississauga Ontario back in 9/24/2014. To this point our General Contractor Scepter Industries hired and we haven’t received any payment. Can someone please guide me in the right direction as where and who do I need to talk to regarding this matter. I would really appreciate any sort of help. This has been literally a men hunt, and not mention very disappointed! Hope to hear from someone soon!

Thank You!

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Deron Miller December 5, 2015 at 12:31 pm

Why is so hard to get an employment verification letter from hr??? One month going to 2 and all now have important business to attend to and this is the only thing that’s in my way a simple letter.

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Garmai December 11, 2015 at 3:41 pm

Have you received your letter from them yet? I have emailed several different emails and also called and got no luck trying to send a voicemail to HR because the inbox was full. What form of contact did you use to reach them? I am out of options and really need employment verification from them.

Thanks!

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Alice December 31, 2015 at 2:02 pm

They use The Work Number for employment verification
theworknumber.com

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Erin Lindsay December 1, 2015 at 4:59 pm

I tried to get information from your customer service representative to file a complaint and he hung up on me. I asked for his name so I could share it with you when I called but he refused. I am a loyal customer who has spent thousands of dollars with your company and asked that the order I placed yesterday honour the 21% off code because I forgot to enter it. Yes, my fault but I think it would be good business to do so for your customers. Hardly a huge loss. The individual I spoke with said it was impossible “on this planet” to do so. When I questioned how other companies could do so and requested his name he hung up on me. His first name was Drei. I would appreciate some follow up on this matter and a refund of the 21%.

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Sherry Wheeler December 1, 2015 at 2:07 pm

I went to Forever 21 at the Crossings Outlets in Tannersville Pa. with my daughter and my sister and niece from Oklahoma. We arrived in the store at 8:31 and already the fitting room was barricaded. I asked if my daughter and niece could try on a sweater. They told us
They close the fitting rooms at 8:50. REALLY? Then why not close the store at 8:50???? The woman was rude and it would have taken only 1 minute to try on the sweaters. Of coarse we walked out.
To our surprise when we got into the car the clock said 845. I WILL MEVER SHOP THERE AGAIN!

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Dominique Davis November 28, 2015 at 4:27 pm

recently shopped there for Black Friday n the cashier can’t get me twice for an item . Had I not looked at the receipt on line in my email I would have never known called the direct location they gave me a number to call n those ppl stated I needed to call the store directly for them to handle the issue called the store again she sis she would have to take my name n number n call me back once corporate resolves this issue of returning MY MONEY BACK THAT THE CASHIER OVER CHARGED ME FOR !!!! RIDICULOUS

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Dominica December 4, 2015 at 6:17 pm

Wow Hi Dominique Davis I am Dominica Davis. I went on line for Black Friday with a promo code. I was never given the opportunity to put the promo code in. I immediately emailed them they contacted me a day later saying it was too late to do anything because the order was processed. I told them fine then find another way to correct your error. One lady told me we were talking in circles and hung up on me. One lady told me there is no supervisor. Really??? So instead of them putting less than $20.00 on a gift card or store credite they lose $190 in sales plus future sales. I’m done with them!!!

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Diehl November 27, 2015 at 9:23 pm

Purchase made and within 20 minutes of return could not for full refund. Was advised could return for store credit. This is not an American capitalist tradition. Will not shop there and in our community will be advising our teen network of over 1000 families.

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Nychol N November 19, 2015 at 2:23 pm

I recently called the corporate office to complain about a horrible customer service experience in the Lake Grove, NY store only to be hung-up on because the operator could not understand English. As a former retail employee and a corporate retail buyer/planner, I’m ashamed for this company and it’s representatives actions. I will no longer be shopping here.

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