Forever 21 Corporate Office

Forever 21 Corporate Office Address

Forever 21, Inc.
2001 S Alameda St
Los Angeles, CA 90058

Contact Forever 21

Phone Number: (213) 741-5100
Fax Number: (213) 741-5161
Email: Email Forever 21


CEO: Do Won (Don) Chang
CFO: Lawrence Meyer
COO: Chris Lee

Forever 21 History

Forever 21 was founded in 1984 by current CEO Do Won Chang and his wife Jin Sook Chang.  The store was originally called Fashion 21 and targeted middle aged women.  The first store, located in Los Angeles, is still in operation today.

In 1989, the company opened their 11th store.  It was their first location inside a shopping mall.

In 1995, the first location outside of California was opened in Miami, FL.

By 1997, there were 40 stores.

In 2010, the company opened their flagship two-story, 85,000 square foot store at the Los Cerritos Center.  The company also expanded to the UK.

Forever 21 currently operates over 500 stores in the United States, Puerto Rico, Canada, Asia, Europe and Latin America.

{ 179 comments… read them below or add one }

B Gladys January 29, 2015 at 11:51 am

Not only is Forever 21′s clothing horrible but their customer service is non existent. I won’t go into details with my story since there are plenty to go around. Here’s my tip though.


What will happen after customer service lies (if you actually get through) and after they keep giving you the run around is that you will get no resolution. SO don’t even bother. Just file a claim with paypal. If you have tracking number of your returned items just note that in the claim. Open a claim with paypal note a bried explanation of the issue. Make sure to note you have gotten no response from them directly. They will give F21 aprox. 1 week to respond to the claim. THEY WILL NOT RESPOND.
You will have your $ back in your paypal account. That easy.


Lyn January 22, 2015 at 11:57 pm

I have ordered from forever 21 online many, many times and have been shopping in their stores since the late 90′s. Everyone who is complaining about the return policy needs to read it before they buy. It’s clearly posted around the registers that no refunds are given. They are able to keep their prices lower becuase of this practice.

For those complaint about not having gift cards or shore credits reissued, think about it from their perspective. Many people try to scam retailers this by lying, and they have to have policies about these things to protect themselves. Think if they had to reissue gift cards for everyone who had a “sob story?” Unfortunately, dishonest people have ruined it for everyone else.

Forever 21 is where you go to get cheap, cute clothes, but they don’t specialize in wonderful customer service. They have so many customers because of the low price and that’s their main priority. I know that going in, and I’m ok with it as long as they keep their prices reasonable


Elizabeth January 21, 2015 at 3:39 pm

My daughter is an employee at Forever 21 and the treatment from the Managers in the Dolphin Mall Store is horrible. They are very unprofessional and rude to their employees even in front of the customers. Two of them to be specific, Vanessa and Disney. They run the place as they wish and do not respect their employees. My daughter had car trouble one time and couldn’t make it to work on time and when she arrived at the store, Vanessa told her that she could not do her shift that day or come back to work until she brought in documentation with the date, time and who fixed her car! So she sent her home and my daughter could not finish her shift that day. This is UPSERD! There are laws that protect employees from ignorant Managers like these. What is your HR Department doing about this?
The other incident that happened to me was with the other Manager by the name of Disney. She double charged me for a $25.00 item and I noticed as I was walking out the store. When I turned around and told her, she told me she could not credit my card but only give me a store credit even though it was HER MISTAKE!
There are tons of negative comments regarding your stores. It is a shame, because there are professional people out there who can be wonderful Managers and are ready to take the place of the idiots you have working in your store.
HR DEPARTMENT, you need to intervene!


Maria January 19, 2015 at 7:41 pm

I went to the Dolphin Mall Store and a Manager by the name of Disney double charged an item and instead of giving my money back she said she could only give me a store credit. It was HER fault and the amount was $25.00. She said it was company policy and was very rude. I also had gone in a couple of times and saw that same manager treat one of the workers extremely rude in front of the customers.People like her give Forever 21 a bad namr .


Heather S January 15, 2015 at 10:19 am

This company is HORRIBLE. Your customer service is the lowest grade I have ever come in contact with and your policies are almost illegal.
I ordered some items online. First I had some things in the cart – I guess they were having a 30% off sale. I didn’t purchase those items that day but they were in my cart.
A few days later I went back in and ordered more and at that time they were having a BOGO sale.
I made my purchase and their website COMPLETED the purchase with no errors. I received an order number and the funds were taken out of my account. About 5 days later I checked the status b/c the items never arrived and my order said CANCELED. I never received an email or a phone call stating this. I called them up and I was told that you cannot combine 2 promo codes in one order so the order was canceled.
I never tried to use two promo codes! It is Forever 21′s error that the order even completed and went through not mine. Then I was told unfortunately there is nothing we can do. I asked to speak to a manager and got Evelyn on the phone who knows NOTHING about customer service and frankly I don’t think she even has any loyalty to the company she works for. She offered no soloution. I had to ask her for voucher to rectify this. THEN I said well are you going to replace my order – she said no we don’t take phone orders. THEN I asked well can you look in the computer and to hold the items for me? Well I am looking and it seems they are all out of stock now.
I was offered a lousy 10% discount on a future purchase and was told that this is their policy. This was not my error and EVELYN should have offered a better solution. She didn’t even try to help me with new merchandise – she doesn’t care for the customers or for her job. Her solution – 10% off my next purchase and she would send a letter to my bank to ensure my card wasn’t charged – doesn’t Forever 21 want to sell their merchandise?? This is what happens when you have improperly trained 21 year olds working in your resolution center.
I have never come in contact with such an unprofessional company in my life. Due to their systems error they should have honored my order and found a way to get me these items.
I will never shop Forever21 online or step into one of their garbage stores ever again. Their stores are a disaster and you can’t find anything anyway!! I figured I would shop online to make it easier and this is what I get.
By reading all of these other negative comments this Company should be reported to the Better Business Bureau at least.


Craig January 12, 2015 at 4:18 pm

Looks like a lot of people are extremely upset with this store. The no exchange/ no return policy is stupid and unprofessional. My wife spent $100+ at the meriden store and come to find out, the clothes didn’t fit. So now we are out $100+. This should be illegal, no? If there is a legal action we can take, trust me, we will. Might as well shut down since no one seems to be happy anyway =/


Kenji January 9, 2015 at 3:49 pm

I ordered 3 items back in oct 2014, received 2 of the items a week and a half later, waited an additional 2 weeks on the 3rd item that never came. I called customer service and they informed me that the item was out of stock. I was annoyed but understood. the rep offered me free shipping with no minimum on my next order, all I had to do was place the order like normal and then call back and have my shipping fees refunded. it took until January 2015 for me to need to use this because I kept spending over $50 which qualified me for free shipping anyone. I placed my order and called to get my shipping refund but was informed that I only had 30 days to redeem it and that it could only be used to order the original item that had been out of stock. now what sense does that make?? how can I reorder something that is out of stock? what was the point in doing in offering me that?? I even chatted online with one of their reps about it and she used frowny faces :( to explain how “sorry” she was. so utterly unprofessional. Forever 21, get your shit together.


Khadijah Gray January 9, 2015 at 12:44 am

You guys need to do something about F21 policies, wages, & etc. Everything is horrible, I have worked for this company for a few months now & it’s ridiculous how we are getting treating. This should be a $11.00/hr job in CT. I’m not understanding why it is not for the amount of work that we do


Elizabeth January 1, 2015 at 6:11 pm

Can someone please get rid of Carmen from the Forever 21 in the inland center in San Bernardino, she is making everyone around her uncomfortable and is so unprofessional, what kind of manager gives a girl a write up for not wearing enough make up,and tells another girl that she is confused about what gender the sales associate is,like seriously who hires these managers,it is outrageous and unbelievable that this is the face Representing the company’s brand name.


Pat December 30, 2014 at 11:42 pm

My daughter went into the store (located in Des Perez Missouri-West side center) and purchased several items. They double rung one item (she got charged twice for the same item). As she walked out the door she noticed the error and went back to the sales counter. They refused to put the charge back on her credit card and would only give her store credit. They claimed it was store policy. My wife went in and talked to the manger and got the same story they still refused to give back her money or put it back on the C.C.. She went to the kiosk at the mall to get the mall mangers number. The lady at the counter gladly gave her the managers number. As my wife explained why – the lady laughed and said the exact same thing happened to her daughter too. We are starting to wonder if this is a scam!


Danielle Johnson December 27, 2014 at 10:32 pm

I’m so upset my daughter is an employee of Forever 21 and there was an incident at Chicago Ridge Mall. Most store’s closed there gates or locked there doors to stop “gunman” from entering the store. Forever 21 left there doors open, not only could things be stolen since I’m sure that’s corporates concern but they were open for harm. I am more than upset.


nicole December 18, 2014 at 4:03 pm

I am so dissatisfied with Forever 21 I have been a customer for many years not only me but my 16yr old daughter whom recently was gifted a gift card on line from her godmother, the card was sent to a email address that was recently hacked and had to change to a new email address, my daughter has not been able to get her gift for Christmas now because Forever 21 refuses to honer the card unless we purchase another for the same amount all I ask is just send the information to my new email but they want more money how inconsiderate is the policy, all I see is as long as they have your money the hell with you.If it was just me I wouldn’t be so mad but its a gift to my child for Christmas wow now I will make sure I tell everyone I know not to shop at Forever 21.


Heather December 22, 2014 at 9:03 pm

I heard you. Same case here. I lost my store credit card, I called and emailed them on the same day, but their answer was call center and email communications are for online orders only. So I went to the store, they refused to re-issue a card even I told them that the associate who issued my store credit card recorded the card number before issuing the card to me. It is my responsibility that I lost the card, but I was forced into a situation to keep this extra card before of their store policy. If they can’t have a more comprehensive resolutions to cases like this, then just refund my money. Anyways, they just don’t care as long as they had your money in their pocket.


ASH December 18, 2014 at 9:59 am

I’ll be filing a lawsuit for this. How the f**k do you charge everyone for final sale? Your customer service reps hang up one me? A few named

Evelyn J – The Supervisor at the LA OFFICE
and Kelly

You’ll be hearing from me soon on behalf of all these people as well.
Hope you don’t have any more Mexicans working underpaid in sweatshops either, because I am planning on getting yall on everything.


Jean December 17, 2014 at 9:08 pm

I HATE FOREVER21. They do not appreciate their customers. They do not reply to inquiries submitted thru their website.

I tried to play my order on Cyber Monday That was a joke!!!!!! There website crashed. Received and email on Tuesday that the 30% and 20% discount would be honored on Tuesday. It took 2 hours to be able to place my order. I received only 1 piece of a 2 item order. Received an email & days later that said – sorry we are overwhelmed by the quantity of orders received, here is a code to take 30% off your next online order. I WILL NEVER ORDER ONLINE WITH FOREVER21 AGAIN! I also hate shopping in their stores, so I guess I am no longer a customer.

I called customer service on 12/13 and waited on hold for 30 minutes. I was told that the rest of my order was in a box waiting for a tracking number. I asked when the box will receive that tracking number and was told that normally it takes 24-48 business hours to for the tracking number to be assigned, but because of the overwhelming number of orders, the representative could not provide a time frame.

Here we are 72 business hours later and according to the tracking information on the website, my order is in process. It does not even show that my one item had shipped.

I also sent a comment thru the website on 12/13 after asking for the corporate office email or phone number and told the number I called was the corporate office and the only email was thru the website. I still have not received a reply.

Let’s see if my inquiry I made today thru the website will receive a response.


rob miller December 19, 2014 at 5:59 pm

On cyber Monday tried for 5 hours to place an order for christmas presents. Finally got order through the next day. I used the cyber30 promo code that I saw on face book. Received my order with final sale written next to each item. Customer service explained that the promo code had a disclaimer that there was no returns or exchanges. The face book ad ( has no disclaimer and there was no clearly visible disclaimer on your website when ordering or at checking out. How can a clothing store have such a ludicrous disclaimer knowing people are ordering christmas presents that might need to be exchanged or returned. Sent email to customer service and this is the bullsh*t reply I got:

I am happy to clarify this for you. Your items became final sale because you used a promo code for this purchase. Part of the condition of this promo code is that it will make the items final sale. Below is the full disclaimer of the condition and limitation of the promo code which was posted on the promo banner (home page) our website.

“SPEND $60 GET 20% OFF, SPEND $100 GET 30% OFF!
Offer valid through December 1, 2014 at Forever 21, XXI Forever, and For Love 21 locations in the U.S. and U.S territories or online at Maximum purchase of $300 qualifies for the discount. In-store discount as advertised at participating locations. Gift cards, E-Gift certificates, and previous purchases do not qualify toward the minimum purchase requirement, which must be met in a single transaction. To redeem online, use the promo code CYBER20 for 20% or CYBER30 for 30% at check out. To redeem in-store, present this offer at checkout. Discount not valid in the Branded Shopâ„¢, on the purchase of gift cards or e-gift certificates, applicable taxes, or shipping and handling charges. Cannot be applied to previous purchases. Cannot be combined with any other offer, promo code, or discount. Items are final sale and non-returnable or exchangeable. Forever 21 reserves the right to modify or cancel this promotion at any time without notice.”

Did anybody see this disclaimer on website, because i sure did’t.


Anon December 17, 2014 at 8:57 pm

Do not f***ing work for this sh*tty company! I worked for the one in Burbank and it was bullshi*! They took forever to pay me and I’m pretty sure they didn’t pay me for all the hours I worked!!! F**k the manger Carmen and this company in general. Corporate should look into everything and fix how sh*tty this business is being ran


robyn December 13, 2014 at 7:01 pm

The advertisement on facebbok above does not have a disclaimer that if you use promo codes they are a final sale. No returns or exchanges!!! What kind of business are you!!!! All the christmas presents I bought are worthless if they do not fit. Shame on you Forever 21 for false advertising.


Caitlin December 13, 2014 at 11:30 am

After reading these, I find that we all have similar complaints. You might want to actually fix them or you’re going to lose a lot of customers. You’ve lost me. I’ve been ordering online from Forever 21 for years because I absolutely hate shopping in your stores. They are a mess and you can’t find anything you need. I placed an order online an extremely long time ago and still have not received it. I was told it just needs a tracking number, if it is just that simple, then do it! The people I spoke to have been rude and useless. Cutting me off and not letting me speak because they didn’t want to hear what I was saying. They made comments like well didn’t you already receive one item. Yes I did, the one item not shipping from your incompetent Pennsylvania warehouse. I’m still waiting for 11 things! When I would say I’m never shopping here again, they just go okay. I had a similar problem last year with a different company but they were all so helpful and didn’t want to lose anyone’s business. They ended up sending everyone who made an order in that time frame a $25 gift card, even if the order was shipped on time. I still continue to shop there. I understand things happen but this is ridiculous at this point and the customer service is rude. After I receive these items, you’ll never see me again.


Patrick December 11, 2014 at 3:19 pm

this comment is for anybody that shops at forever 21
I was shopping in the Maple Grove Minnesota location, a brand new son needed to go to the bathroom extremely bad and they refused to let him use it. So right there in the store he had an accident which was messy and embarrassing for everybody especially him.the next day I called the corporate office to let them know what happened and the lady was very nice apologetic and said someone would get back to me and explain why that happen. Never heard back from them and I’m sure I never will. Do yourself a favor and don’t shop at this location or at any of the forever 21 stores obviously don’t want to take care of their customers so why should we patronize their business.


Kimberly December 9, 2014 at 6:22 pm

SOOOO DISAPPOINTED in Forever21′s marketing campaign for Cyber Monday. Wording on the specials made it sound like “sale” items were final sales – with no returns or exchanges. When I received a partial shipment of my order today, I found that the invoice stated everything was “final” sale. EVERYTHING ON THE ENTIRE WEBSITE FOR THAT DAY WAS FINAL SALE! What??? That makes NO sense for purchasing Christmas presents. Hopefully everything fits and my recipients like their gifts because otherwise, I guess I’m going to have a pile of stuff that I can’t use and have to give my family additional cash for their presents… I have no one to blame but myself, but I consider this a lesson learned. I DO NOT PLAN TO PURCHASE FROM FORVER21.COM IN THE FUTURE and plan to let others know that this is the epitome of what it means to read the “fine print”!!


Traci December 18, 2014 at 10:00 am

DISGUSTED!! Same exact thing has happened to me and I am so frustrated!! These are ALL Christmas gifts and I can already tell by looking at them they aren’t going to work; so now what!? I’m screwed!!! This complaint does NOT stop here! I spent over $250 on Christmas gifts that are worthless!! This is absolutely ridiculous and I’m apalled by this deception! WHAT A SCAM!!! I refuse to allow this to happen to me an a million other consumers!!


Laura December 9, 2014 at 6:03 pm

I ordered a necklace online and it was damaged. I returned it to the store in the mall and since they didn’t have the necklace in their store, I was issued a credit since they don’t give you your money back. I was told I could reorder it online and would not be charged shipping. When I tried to reorder the necklace online, I was told I would be charged for shipping since I didn’t return it through the mail and returned it at the store. Something just doesn’t seem right about that. They deliberately write these “policies” that are so confusing and I think their practices are deceptive to the consumer. I also left a message with their district manager and never received a response. What an absolute disgrace in how Forever 21 treats their customers. They should be ashamed of themselves. I will never shop at this store again.


Taresa Scott December 2, 2014 at 4:53 pm

I just want to express that For ever 21 is horrible, I placed a order 10/23/2014 never got it. and it is now 12/2/2014 and I still have not got my order or my money. Im pissed!!! They are rude and dont give a f*ck about your money!!!! I will never shop here again the customer rep was getting smart about my money. You cant get in touch with corporate. I cant express how pissed I am just know I am pissed and I have received a grade F experience with this company. I will tweet and facebook about this company I hope people hear me out and see this comment


MIRIAM HERNANDEZ December 8, 2014 at 6:00 pm



Ky November 29, 2014 at 11:59 am

Words cannot express how poor the customer service is at Forever 21. There was an error with my order today (and twice before but today is the first time I am vocalizing this). I called and they told me there was absolutely nothing else they could do about the error. So I called back to try and speak with a different representative, she of course was no help either so I asked to speak with a manager. The rep puts me on hold for quite some time, then tells me “My manager is too busy taking other calls. I’m sorry, errors just happen sometimes.” WOW! Unbelievable. I have never, ever in my life experienced such poor customer service. I can’t believe this company is still in business.


Nia November 29, 2014 at 1:47 am

I was at your store on Nov 2, 2014 located in the Sunvalley Mall in Concord, Ca. While checking out one of your cashiers charged me twice for the same item. I told her she did but she said it didn’t take the first time, i trusted her judgement because she worked there and I believed she would know more than I would. I walked away from the register and went to go find the manager after I checked my receipt and found that she did in fact charge me twice. Now, because of your stuipd store policy I was told that I could only get store credit. I DON’T WANT STORE CREDIT FOR YOUR MISTAKE, I WANT MY MONEY BACK!!!! If i wanted to spend $70 worth of stuff, I would have. The manager said I could get a check, i agreed and she said it would come in the mail 7-10 business days. Its now going on a month come Tuesday and still NO CHECK, highly disappointed in your customer service, ive been calling the store and they act like they have not a clue on what to do. Come tomorrow im going up to the store and i might just have to rise some sand, because I do not appreciate you playing with my or anyone’s money and not taking it serious! You should value your customers and what they bring to the table for you, without us you wouldn’t be anything! I will not let up, i will get money if that means they go in that register and get it out, it’s unacceptable for you guys to take our money so quickly but won’t return it in a timely matter. GOOD DAY, FIX THIS PROBLEM


Sarah January 14, 2015 at 11:40 am

Same thing happening to me. So unprofessional. Ridiculous. This company is a joke.


Victor November 24, 2014 at 11:56 am

I worked in a forever21 warehouse in mt joy pennsylvania threw a temp angency the supervisor switch everybodys hours up so we go to work on a sunday mandatory 4am everybody gets there doors were closed it was really cold out we had to wait 3 hours outside in the cold because my vehicle have mechanical problems and i caught a ride to work supervisor shows up around 6:30 am we asked if we was getting paid for waiting out in the cold and he said no they dont give free money out. Now for my girl waiting out in the freezing cold she has a real bad fever. What can i do ?


mal November 18, 2014 at 1:12 pm

I was employeed in chandler Arizona the chandler fashion location it was horrible. I felt so uncomfortable like I was just thrown in and when I needed help the coworkers were not helpful almost like they were annoyed. The store manager was rude and her attitude was crap. There’s no sense of respect for the employees. I quit and its been over a month and I haven’t been paid. I am furious with them.


ilene November 13, 2014 at 1:35 pm

customer service at all levels are beyond poor..from the store employees, store manager to the 888 number.. I have called for two weeks everyday and not one follow up..very disappointed in this company..and cant get through to cooperate one big run around


Mayson Saed October 24, 2014 at 10:07 pm

I am interested in opening a Forever 21 store in Nicaragua. It is a growing country with lots of potential for any business. Please let me know if it’s possible. I have a very large location on a busy Main Street, and one in the biggest shopping mall in the country. I would appreciate a response.
Thank you


Sandra Allen October 23, 2014 at 3:32 pm

I was advised to send an employment verification to on October 7, 2014. It was sent and I have not received a response. What is the normal turnaround time? Is there a way to quickly expedite this request? I have attempted to get through on the telephones with no success. I may be reached at 323/643-**** ext.****. Please advise.


Anonymous October 21, 2014 at 7:50 pm

I am an employee at Forever 21 in Chandler, AZ and it is absolutely terrible. By far, the worst job I have ever had. I have been cussed out by my store manager, Ashley Davis, on multiple occasions and have left work in tears several times. I have also seen her mock and harass other associates quite a few times in my short few months of working here. The other assistant managers don’t do their jobs and just sit in the break room and talk crap about all of the associates in the store (i have overheard several times). I am on the verge of quitting because i cannot stand to be constantly put down every day that I work. Does anyone know how I can report her?


Helper October 22, 2014 at 8:22 pm

You want to make sure to email the corporate office. Go to the forever 21 website and I believe under the stores option or even comments and suggestions. That goes directly to the district manager and operations team in Headquarters.


Amber Marshall October 27, 2014 at 12:51 pm

There should be a hotline number posted in your store. If not call the cooperate number and get the hotline phone number.


Annonyomous November 1, 2014 at 1:12 pm

You are not the only one! I work at the Freehold Raceway Mall and I am very disrespected. I give every ounce of my energy to my job but one day I was sick and knew I wasn’t going to feel ok enough to work 8 hours. I tried to reason with my store manager, Shereece, and I got nothing but disrespect. I was told I was going to get written up for being sick! Mind you, I have been there for 6 months already and I have only called out 2 other times, one time being on a day that is against my availability! I am just tied of being mistreated when I give so much of my time and energy to my job.


mal November 18, 2014 at 1:14 pm

I worked there and hated it


Edmond Kong October 21, 2014 at 3:39 am

Good afternoon. My apologies if this is not the correct forum I should be sending to. We are Maxim a global trim supplier with factories all across Asia including China, Vietnam, Cambodia, India, Bangladesh, Turkey, Pakistan. I have recieved enquiries from Forever 21 garment vendors regarding producing F21 trims. Since we are not nominated by you, we cannot produce yet, but are interested in becoming a nominated supplier, so can you please direct me to the correct contact.

Thank you
Edmond Kong
Regional Sales Manager
Maxim (HK)


Latoya October 16, 2014 at 4:13 pm

I have been trying to call the corporate office all day and it is impossibe to get in contact witrh someone. It keeps saying the operator is not accepting calls and the mailbox is full.


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Anne Hazzan October 15, 2014 at 5:52 pm

I would like to bring to your attention an incident that occurred on Saturday, October 11, 2014 in your store located in the Chandler Mall in Chandler, Arizona.

I was in Arizona to visit my daughter for her birthday, and we took a trip to your store in order to shop for Birthday gifts for her. I suffer from severe, end-stage osteoarthritis, and will be having my second full hip replacement next month in Houston.

When we entered the dressing room with many, many items to try on, we were informed we could only take 6 items at a time and that I could not enter the dressing room with my daughter. I certainly understand those rules, but informed the attendant that I needed to have a seat since I could not stand for a long time. She informed me that there were no seats in the dressing room. I stood outside my daughter’s dressing room for about 10 minutes, looking at what she would come out and show me and helping her get the new clothes in and the tried on ones out. I saw a handicapped dressing room on the far side of the area, and asked the attendant if there was a seat in there. She said yes, but that I would not be allowed to go into that room with my daughter. When my daughter asked why not she said to her , “because you are not handicapped”. My daughter responded “well my mom is, and she needs to sit down.” The attendant again refused our request because we could not be in the room together. She then offered to get me a chair from the break room. It took about another 15 or 20 minutes, but she did come back with a very ripped and torn folding chair, but would not allow me to sit outside of my daughters dressing room. She instead placed the chair completely outside of the dressing area, so that my daughter would have to walk out each time she tried something on and I would not be able to assist her at all. She said I could not block the dressing area with a chair. Meanwhile, every other mom was allowed to stand outside of their daughters door and assist. This chair would not have blocked the area any more than any one of us standing there was blocking the area.

I am not sure what policies and procedures you have in place to accommodate handicapped individuals, or what training you provide to your staff, but I was certainly denied my rights on this day. Not only that, I was embarrassed by the way I was publicly treated in front of my daughter and the many other customers in your store on that day.

I am requesting an explanation as to why I was treated in such a way and not accommodated appropriately in your store. I look forward to hearing from you very soon.


Anne Hazzan


Philly Black October 18, 2014 at 10:12 pm

I agree the policy of Forever 21 and the dressing rooms is ridiculous. A mother can’t be in the dressing room with her daughter? No seating for a handicapped woman?

My own experience: I put my clothes BACK and walked out of the store after your store manager rudely knocked loudly on the dressing room door when my husband was merely checking my bra size, as he wanted to gift me with a new lingerie set from the store.

Way to go Forever 21, you just lost a big spending customer: as a mother of two teen daughters, and two boys – I will now NOT be making any further purchases after my own experience tonight at the Evansville, Indiana Eastland Mall store – and ESPECIALLY after reading the above post about a handicapped woman needing a place to rest.


jack maratchi October 15, 2014 at 11:55 am

Trying for years to make contact with your Intimate buyer , could never speak to any one to help me.
Cant reach an operator to speak with never available, and recording always say mailbox is full.
Looking forward to your attention.
Jack Maratchi
SaraMax Apparel NYC


Terra Taylor October 13, 2014 at 7:27 pm

Good Afternoon,
I am a faithful customer from Richmons,Va. I placed an order today. I just put in the promo code take50 to see if it would apply and it did. My total went down to $56 from $119. I submitted my order and it changed to $119 after it was submitted. I called customer service and they were so rude to me. They said you should have never gotten the discount it must have been a glitch in our system. We will report it, what do you want to do cancel. I was so upset so I just cancelled. I felt like they didn’t care about my service. I felt like a nobody. I shop at forever21 all the time. When it’s a holiday or a birthday I always ask for forever 21 gift cards. When I go out of town I always look for a forever 21 store to shop in. I even went back to the sight 3 hours later to do the order over and it did the take50 that time. I called customer service back to say, why did it work this time. They said I don’t know our supervisor reported it. This has been by fat the worse service ever and I’m so disappointed.


Coral Lynne-Arnold October 13, 2014 at 3:16 pm

I have left messages with 2 different departments at your HQ. We have a group of High School Fashion students that will be visiting LA in the spring of 2015 for fashion shows. They would like to visit and tour the Forever 21 Corporate Headquarters if possible. I am hoping that someone can respond to this request.

Many thanks,

Coral Lynne-Arnold
Group Dept. Manager
Celestial Travel & Tours


Jessica October 10, 2014 at 11:24 pm

I purchased a dress online for a wedding and I changed my mind about the dress as women do so I went to my local forever21 in Southgate and the manager was extremely rude and unfriendly not only did she call me a b*&$# but she refused to return my dress and she would not give me her name until I made a big deal to get her card..I’ve been shopping here for over six years but after this experience I will never shop at another former 21 again unless I know some action has been taken with this so called manager I’ve tried to call your corporate office but to no avail..the manager’s name was Jenny alas and the store location is 4861 Firestone blvd. Southgate CA 90280


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