Forever 21 Corporate Office

Forever 21 Corporate Office Address

Forever 21, Inc.
2001 S Alameda St
Los Angeles, CA 90058

Contact Forever 21

Phone Number: (213) 741-5100
Fax Number: (213) 741-5161
Email: Email Forever 21


CEO: Do Won (Don) Chang
CFO: Lawrence Meyer
COO: Chris Lee

Forever 21 History

Forever 21 was founded in 1984 by current CEO Do Won Chang and his wife Jin Sook Chang.  The store was originally called Fashion 21 and targeted middle aged women.  The first store, located in Los Angeles, is still in operation today.

In 1989, the company opened their 11th store.  It was their first location inside a shopping mall.

In 1995, the first location outside of California was opened in Miami, FL.

By 1997, there were 40 stores.

In 2010, the company opened their flagship two-story, 85,000 square foot store at the Los Cerritos Center.  The company also expanded to the UK.

Forever 21 currently operates over 500 stores in the United States, Puerto Rico, Canada, Asia, Europe and Latin America.

{ 252 comments… read them below or add one }

Vishakha Ahuja September 30, 2015 at 5:12 am

Writing to you from Pune, India. We are retailers of a multi-brand garments by the name of Just Casuals.

Earlier in the year, we had plans of bringing an international brand to our city and wanted to reach out to Forever 21 for franchising opportunities. This is when many online searches told us that Amaka Consultants are the mediators for franchising of Forever 21.

We wrote to them and they asked us to pay an application fee of $1000 to apply for a Forever 21 franchise. And it was confirmed by them over email, that post evaluation of the franchising terms & conditions, we could withdraw of we didn’t want to go ahead with the deal.

After going through drafts of agreements, we started looking for retail locations in Pune. Only to find out that the retail location we were applying for (Phoenix Market City), was ready to launch a store in no time. And the team at Amaka was totally unaware about it! Then we went on to look for another location, once again to be informed by the mall authorities that F21 had already booked a store there. And Amaka Consultants – who are charging us to give us information about franchising your brand stores – have no idea that there are already multiple F21 stores being planned in the city.

This leaves us to wonder, if Amaka Consultants are your authorised franchise consultants? Would really appreciate if you could confirm this.

After this, we chose to withdraw and requested for a refund of the application fee (as they had promised before getting into the deal). Since then, they have been avoiding our mails and calls. And told us they don’t seem satisfied with our reasons of withdrawal. If we want our refund, we will have to wait until July till they come down to India. And then pay us in cash if we still wish to withdraw. We are now at the end of September, and we get no response to either our phone calls or emails to Amaka Consultants.

This definitely seems to us like some kind of fraud. Would you please help us understand if you’ll are really associated with this company.



Vika September 23, 2015 at 10:40 pm

Iwas shopping at F21 on the 22nd of Baybrook Mall in Webster, Tx. After trying on many pieces I selected several, waited in a long line to the register to find out that my transaction of $47.16 was declined. I thought that is not possible since I just made a money transfer from my savings account. I tried again and it was also declined, sales person took few items away and I tried again and smaller amount was also declined. I called the bank but no luck. Asked to hold the merchandise for me after I come back from the bank. Lady at the bank told me that there was nothing wrong with my debit card and that this amount of $47.16 was actually accepted by F21 system and now is as pending, i it should not show as declined but F21 was holding my money as declined. I had to take money from my savings .Went back to F21 and paid in cash for selected items. The sales person didn’t know what happened and suggested to come back the next day if the money will not be on my account. This was not a convenient way since I don’t live close by. Today I went to the bank and my money was still on hold as declined but pending with relase date as of 9/25, and I actually had enough money to pay for the merchandise so it should not decline this transaction. Bank officer said that I need to talk to the manager F21 and tell her to send an e mail to the bank that this transaction in no longer valid ,take it from declined holding status so bank can relase my money. I asked for the written instructions for the manager. With letter from the bank I went back to F21, asked for manager . It is a shame that F21 hires this kind of people for management positions or at all for any position. She never introduced herself, yanked out the letter out of my hand and barely listen what I was asking for her to do, went inside the office and slammed the door. After a minute opened the door , throw the letter to my hands with some other yellow piece of paper, which after I looked closer at it, it was a work order to repair lights, it had nothing to do with my case, She said that bank has to call her before she can send an e mail. And she run off. I saw her at the counter . Quickly walked to the counter to find out what is this monster manager name, also told her how rude she was to me and asked her to call the bank ,it was not my fault that my money got frozen by F21 and she doesn’t care to do something about it as the bank instructed her. Her name is SHELBY and I would appreciate if someone in charge from Corporate Office would not allowed her to perform managerial duties because of her behavior and absurd manners toward customers who actually pay her salary. It was terrible experience shopping at F21 , where I spend a lot of money in past year. After this I will not shop there any more , and will share my experience with everyone I know, discouraging them to shop at this store. Looking forward to your e mail as a proof that something was done about SHELBY. By the way the up stairs floor is a mess , it is impossible to walk , everything is on the floor tangled up, looks like a whole bunch of trash not like anything for sale. It would be a good idea to inspect this location without announcement. I am sure there is many qualify people to take over SHELBY’S manager position, who can keep up with proper presentation of merchandise and have respect for their customers.


Kiersten September 22, 2015 at 1:57 pm

I bought a pair of shoes from your company, wore them for not even an hour and the heel fell off. I called and contacted and complained but no one was helpful at all. I loved the look of the shoes and I would like a new pair of my money back to get them fixed. I have spent oveer $1000 at your company this year so I expect better treatment as a valued customer. Pictures to come. You can tell in the pictures that the heel falling off was in how the shoes was made not because of how I wore them. and now I was hung up on by one of your representatives. I am very unhappy. I expect more than just getting repeatedly told about your return policy. Thank you.


Vidhi Sharma September 15, 2015 at 2:22 pm

Order: 20075642: (7 products), ordered on 31st August, India Forever 21 Website
History: I have been waiting for this consignment from last week as your site says delivery time is 5-10 days. Last week on Wednesday & Friday, I gave a call to your toll free customer care number 18002082021. A female picked up and told me my ordered will be delivered my Tuesday without fail and is already out for delivery. I waited yesterday & today with money in my wallet thinking it will arrive but it did not. I called up your customer care today. First she tells me to wait for 2 more days as delivery time is 7-12 days excluding weekends (when on earth it happened; meaning 16 days) and then later on tells me that my order has been cancelled on 3rd itself and the reason stated is “return to origin”. I fail to understand when was the order even tried to be delivered as my guards are there 24×7 and no one attempted delivery. Second, even if you cancelled, you should have dropped an email or texted informing the cancellation. This is sheer nonsense delivery system from your end.
I have checked CCTV camera footage of my office for 2nd and 3rd as the order got shipped on 1st. Nowhere is the delivery boy in the footage. Please explain where is the order and why cant the delivery person call before coming like Jabong, Myntra Amazon or Flipkart people do. ALl of the ecommerce websites attempt delivery thrice. Even if you attempted delivery, you cant expect the customer to be sticking for 16 days at one place expecting your order to arrive. When your delivery date is not fixed, high chancesa are person might not be available and th delivery guy should call confirming the date and time of delivery.

Your site still shows shipped. Please tell me what to do.

I have ordered another shipment which again showing the same error on the courier company s webiste. I am now scared whether that order will suffer the same fate.

Please help in resolution as India forever 21 customer care has told me they cannot help and I have to order again. I did that today anyway but not all the products are available now.

Please help.


Linda September 14, 2015 at 12:21 am

Hello, I am a forever 21 employe and there’s something important I would like to discuss about regarding my store, I was just wondering where I would be able to contact you?


L.combs September 8, 2015 at 1:44 pm

Hi i have a question what are you doing to help garment workers that work for you across the oceans.


L.combs September 8, 2015 at 2:01 pm

I have been waiting 20 minutes for a reply when will i get it


June B September 7, 2015 at 3:07 pm

Hello, please see my email chain I pasted below about tops I purchased for my daughters that shrunk and are no longer wearable. I didn’t receive a response to my most current email below, so I was forced to put my message here. I am not satisfied that you do not stand behind your clothes.
Thank you.


My daughters both wore the tops one time before we washed them. They were machine washed in cold water and as soon as they came out of the washer, we saw how much they shrunk.

Per your return policy you mentioned below, we can’t return the items even if they shrunk significantly after washing them? That seems like a very poor business policy and why would I take the risk of purchasing future items if there is the chance they would shrink and can’t be returned? If that is the case, then I won’t allow my daughters to buy anything from Forever 21 again.

June B

Sent from June’s iPhone

On Sep 2, 2015, at 11:32 AM, “” wrote:
Hi there June,
I do apologize if the item shrink. Just a question from the time you were washing the items did you do hand washed or machine wash wash? And did your daughter wear the clothes before you wash it? As per Forever 21 policy you can return the item if its unworn,unwashed,not damaged, tags is still on and its not tag as final sale.
If you have any further questions/concerns, please call our customer service line at (888) 494-3837 or you may email us by visiting our website Click on the Customer Service link located at the bottom of the page then follow by clicking on Contact Us. Our representatives are available to take your calls and emails Monday through Friday, 5:00 AM to 6:00 PM, and Saturday through Sunday, 8:00 AM to 5:00 PM Pacific Standard Time.

Forever 21 – Customer Service
—– Original Message —–
From: ****
Date: 9/2/2015 7:05:13 AM
Subject: Merchandise – Other
Customer Original Request
Dear June B,

Thank you for emailing us with your concern.

Topic : Other

First Name : June

Last Name : B

Email : j*****

Message : Hello, I purchased a couple of tops for my daughters online and they shrunk after they were washed and my daughters cannot wear them anymore, as they are now “crop” tops and aren’t allowed in their schools. I’ve been very disappointed in the quality of your products. One of the order numbers is 53557563 and the item number is 2000167386. The other item is from order 52808178 and it was item number 2000077099. These shirts were washed in cold water so I’m not sure why they would shrink? I’m so frustrated with trying to return things at the store because the shipping invoice is needed and at this point, we don’t have it anymore because they were purchased a while ago and my daughters saved these new shirts to wear to school.

If you have any further questions/concerns, please call our customer service line at (888) 494-3837 or you may email us by visiting our website Click on the Customer Service link located at the bottom of the page then follow by clicking on Contact Us. Our representatives are available to take your calls and emails Monday through Friday, 5:00 AM to 6:00 PM, and Saturday through Sunday, 8:00 AM to 5:00 PM Pacific Standard Time.

Forever 21 – Customer Service


Dave September 3, 2015 at 2:29 pm

Would Forever 21 be interested in a simple product that will raise huge money for your company, for charity and will not cost you a dime?


Maureen Sta Maria September 1, 2015 at 1:00 am

I purchased & paid via credit card 4 tops on 26 July 2015. It’s September 1 st. today and still I haven’t received my blouses. My credit card had been charged for the amount. I have emailed customer service forever 21, and they tell me no order/ purchased in my account. I then confirm with my bank and they confirm the amount $91.81 was paid them which I then resend another email to let them know but received no reply whatsoever. I should have read these comments here before even making any purchase……. I wonder if this is part and parcel of their business strategy!!!


DIANE MAGID August 27, 2015 at 1:37 pm



PH: 702 326 ****


Sherry August 24, 2015 at 1:12 pm

I take my teenage daughter to the Forever 21 at Kingsway Mall, Edmonton at least once a month. Everytime I have taken her there, I have seen the dressing rooms disgustingly dirty, lots of dust bunnies and other debris on the floor. I had sent an e-mail to the Corporate Office a few months ago & received a response that they took my complaint of cleanliness seriously. Last week I took my daughter there again, not only was the dressing rooms were still dirty with big mounds of dust bunnies, there was dust bunnies throughout the store, other debris and also metal hooks from the broken hangers on the floor, I saw at least 3 of them, this is an accident waiting to happen – customer slip & fall. We had been at the Forever 21 store in Hawaii & it was clean, fresh & bright. I can’t believe that this store in Edmonton is so dirty and nothing is done about it. I would think that staff could use a “HAND VACUME” to suck up the dust bunnies in the store including the dressing rooms prior to the store being opened and also throughout the day if needed. The hand vacume is a handy & easy tool to use & store. I don’t believe that the dust bunnies are created overnight, it shows me that cleaning is not a priority. Management & staff at this store should be ashamed of themselves in this store.


Paskall Pickens August 6, 2015 at 2:53 pm

I am a former employee at the Forever 21 store in Sawgrass Mills Mall in Sunrise, FL and I’m trying to reach the corporate to make a comain towards the managers scheduling these us for shifts ending for example 11 am to 8 pm or from 4pm to midnight and then has them work till 3 am straitening the store.There are numerous workers who have to get rides back home and basically the managers say you have to finish the work. “That is your problem”. They treathen termination if the employees do not work the excess hours which are over and above the scheduled 8 hours shift or the 40 hours of the week. Also they show favoritism letting their favorite employees leave while still clocked in to get themselves some food and getting coffee for them to drink in the back room. They let them leave early and make everyone else stay late until 3Am


Jaylyn Davis September 2, 2015 at 2:15 pm

I am A Previous employee as well. I went through the same issue. And I am also trying to contact the corporate office and can’t get anyone either. Something was stolen from by another employee and they did nothing about it. The first manager told me to figure it out and she clocked out for the day. My second manager checked the cameras and saw the girl take it, she then called her n she denied it.


Lisa B August 3, 2015 at 6:59 pm

Its been so long since my order, clearly it was stolen its been 60 days and all Customer service says its were looking into it its just so unprofessional and to be honest its THEFT to have me buy your clothing and not refund or resend because I never received. I’m looking to talk to head person in charge I’ve also contacted local news because apparently this is a On going issue with forever 21 . Pssh! You messed with the wrong educated person!


Concerned parent August 3, 2015 at 12:53 am

My daughter works at the ForeEver 21 store in Grapevine Mills Mall in Grapevine , Texas.
The manager scheduled this 18 year old girl for 40 hours per week and makes them work over 40 hours. They DO NOT PAY ANY OVERTIME AND ALSO DO NOT PAY FOR THE BREAKS ( 10 MINS) AS REQUIRED BY FEDERAL LAWS.
The Manager schedules these young workers for shifts ending for example 11 am to 8 pm or from 4pm to midnight and then has them work till 3 am straitening the store.
There are numerous workers who have to get rides back home and basically the managers say you have to finish the work. “That is your problem”. They treathen termination if the employees do not work the excess hours which are over and above the scheduled 8 hours shift or the 40 hours of the week.
These are supposed to be part-time employees who are asked to work OVER 40 hours per week and ARE NOT GIVEN ANY BENEFITS ( HEALTH INSUR OR VACATION OR SICK LEAVE).
The Corporate Office is NOT Accessible at all and frankly the Corporation does not seem to care about their employees morale?


Gashen August 2, 2015 at 5:50 pm

If this is a corporate office, why am I only able to get help with online orders? You should have some affiliation with the stores!!!. I received terrible customer service and had to repeat myself several times because the person who I was speaking with only heard what she wanted to hear. I asked to speak to her manager and she kept saying the same thing over again to me, as if I didn’t understand her the first time. I asked if she could give me the number to corporate office so that I could speak to someone to help me with my situation and she gave me the same number I called. I told her that this is the number I dialed and it keeps leading me to “online customer service”. This is the worst customer service I have received. forever 21 as a whole gives terrible customer service.


Alyssa July 31, 2015 at 8:54 pm

Hi, I would just like to know where I can reach the damn corporate number to talk to someone?! Can someone provide me that information. I’ve left 3 voice messages and no one has called me back. I had an issue there and would like to let them know! By the way I will never ever work at a Forever 21. Unorganized and ignorant. My managers were just grumps never can smile except one she was great and friendly till she left to another store. But, anyways if can someone provide me a phone number if it’s direct please let me know :-)


Kylann Fegans July 26, 2015 at 1:14 pm

I work at Sunland Park Mall’s Forever 21 in El Paso Texas and let me tell you first hand: if customer service sucks it’s not always the associates fault. It’s the managers. Our managers here always talk and hardly ever work. They barely talk to customers and are more interested in the store being damn near spotless than the customer’s experience. Every time our store is clean, our customer satisfaction is down. When it’s messier, we have happier customers because that means that we are truly focusing on people and sales not looks that honestly haven’t hurt our business. I always have customers complain about the managers just talking because they stand in a group and is beyond obvious. We get short staffed way too often and we’re overworked for minimum wage under these conditions. It’s unfair. Last night I worked from 2:30-9:15 on the schedule and I was the only one on my floor until 6pm. Being that I was the only one, I was trying to talk and help all the customers as well as fun the cashier on my level without any help for the longest so my sections that needed to be cleaned were totally neglected. However I had plenty of compliments from my customers insuiating that they were pleased with my service. But I stayed till nearly 1am having to clean my sections because if I didn’t I was going to get a write up. Are they even allowed to do that? I don’t recommend anyone to work here because it can be so brutal and as a student with two jobs this is stress that I really don’t need nor deserve. It’s not the sales associates, it’s our managers.


Charlie July 22, 2015 at 6:17 pm

I placed 2 orders on Saturday, july 17 and another on July 18. I get an email on Wednesday telling me that my order will be delayed another few days. Since Forever21′s warehouse only works 8 hours per day, 5 days a week. My orders won’t ship out until probably until Monday, July 27. This is ridicules that an online retail business works an 8hr/5 day work week. I buy from Bebe, Amazon, VS, and others . All of them I receive my order within 5 days with no special shipping,. It looks like Forever 21 won’t ship for over a week. Absolutely absurd. By the way, they made sure they took my money right away. The money should not have been taken until the package ships like the other retailers


Charlie July 22, 2015 at 6:20 pm

I want to add the same as the others. The customer service did not listen and just read from the company script. I, also asked for a manager and got some sort of excuse.


Kandi July 16, 2015 at 4:12 pm

FOREVER 21…I am very disappointed to say the least with the online customer service. The representative over talked me as I explained my concerns…when asking for a manager she continued to state on screen jargon…then stated the supervisor was busy and she couldn’t continue to deal with this …took my phone number and STILL have nor heard from the company. I am so furious with companies taking advantage of consumers and not respecting ir addressing our concerns with their products…. The only thing they see is $$$$$… But what do u expect its a Chineese own company!!! but this is America… And there are laws made by the people for the people to protect the consumer. So people…contact the attorney general office..better business bureau and your state Representative. Say NO! To Forever 21…!!!! FOREVER….


Ashley July 15, 2015 at 3:11 pm

I am extremely disappoint, mad, and really upset with the customer service provided by Forever 21, I placed a order online June 11th they confirmed my mailing address and still shipped by package to the wrong zip code. USPS sent the package back to the warehouse which it took almost 2 weeks for the package to be inspected. Here it is July 15th no package no refund. Every time I call to speak with a Manager (Spencer) he was too busy to talk so I called Corporate office and left two message still no call back. I will never I repeat NEVER order off line again…I asked for a refund and a rep told me it could take up too 2 weeks for my account to be credited.


Kandi July 16, 2015 at 3:50 pm

I can’t agree more!!! Forever 21 has the worst customer service I have ever experienced. The representative never listened to my concerns.. She continued to over talk me and repeatedly stated company on screen opposed listening and supporting their customers. What happened to America!!!! Since when do we not respect our consumers!!!!!! Forever 21 sucks!!! They will never experience me as a customer or anyone I associate with…


Kristen L. July 10, 2015 at 1:48 pm

To who this may concern,

I just got back from the mall, Palm Beach Gardens PGA, FL – Forever 21. I am extremely disappoint, mad, and really upset. I have no time, I work full time and go to college full time. This morning I received the email for 40% off one regular price item. So instead of eating lunch at work I decided I’d run to the mall to get a bathing suit from forever 21 with my 40% off coupon. I was very excited and the one piece swim suit I found fit perfect! I get to the registrar and it rang up 30% because of a swim promotion going on. I asked if they could void the 30% and please just give me the 40% off instead. I explained the situation and that I came to the store just for that item and because of my 40% off coupon. They said there’s nothing they can do. I then asked the manager, Mitch if there was anyway he could please void the 30% and give me my 40% off coupon. He said no. I asked if there was anything he could do.. Add 10% to the 30% promotion or something to accommodate me. Everything was a no. I’m so upset. I wasn’t asking for a lot I just wanted to use my 40% coupon on one item I drove all the way to the mall for… If I was at ANY other store I would have been accommodated for. It’s not the point that the item was 30% off it was the point that I didn’t waste my time for 30% off I wanted to just simply use my 40% off one regular prices item. I didn’t know there even was a swim promotion. This situation could have easily been solved and I could have been a happy customer. Instead now I’m extremely disappointed in the way Forever 21 handles their customers. I wish this situation could have been made easier but with all the “rules” I feel I shouldn’t give my TIME or MONEY to Forever 21 again.


Nicci July 5, 2015 at 7:10 pm

Forever 21 store, Forever 21 staff & My Disappointment

To whom it may concern,

The pass three days I had off from work (after working a very long fourteen day stretch) was meant to be rewarded with some much needed rest, relaxation, family time and a lot of shopping therapy. Unfortunately it was partially wasted shopping at Forever 21 leaving me frustrated, disappointed and even less rested or relaxed. A fun family outing turned into a major obstacle/ nightmare all because of one store (Forever 21). I purchased an item (from the Braintree Mall location) for my 8 year old daughter about two weeks ago but sadly enough the fit was all wrong.
I decided to return and/ or exchange the item on Friday (July 3rd) during a family shopping trip to the Natick mall. We found the cutest denim crop pants with elastic waist that fit her perfectly. We approached the register with our item in hand and were informed by a kind gentleman that there is a BOGO sale going on and we should look for a second item in which we would receive for free. During these tough times why would anyone turn down a free item? Right?. So we stepped out of line went back to the very small girls section in search of another item. In which, we spent an additional 40 minutes in the store. We found our second item and went back in line. The same nice gentlemen was in the process of checking us out when he informed us that he could not sell us the cute crop pants. Apparently there was a recall on the item. The item should not have even been on the floor to begin with. Well, need less to say my daughter & I were extremely disappointed. I offered to take the item regardless of the recall, which prompted the gentleman to call for his manager (whom was not as nice) but policy unfortunately forbade it. At this point my daughter,husband and I were frustrated and just ready to leave the store. I simply requested my refund so we could leave. To my surprise I was handed a store gift card. My first time shopping at Forever 21 was about two weeks ago so I was unfamiliar with the return policy (which is ridiculous). After all the back and fourth we left the store empty handed, without my original monies paid and frustrated (after what basically was a waste of an hour).
On Saturday July 4th we made a trip to the Arsenal Mall. I still had more shopping to do and a gift card for a store (Forever 21) that needed to be utilized. Again we found my 8 year old daughter a few decent items in the very small girls section of Forever 21. Four dresses in all on sale. Again, one of the dresses didn’t fit great but was do-able. We approached the register to pay for our items. A young lady (Crystal) was checking us out when she informed us that the items were final sale. I asked her if I would be able to exchange the dress for a larger size if available at another store she stated “no”. In which I asked if she could view or contact another store to see if a bigger size was available. Her response shockingly was “no the store does not have the capability to check each other’s inventory and she could not call another store either”. She told me that she could give me the number for the closest store on Newbury Street and I should provide them with the item number which she pointed to. I asked her about the Newbury Street store in which she informed me, my husband and daughter that “they have a huge kids section and are a much bigger store.” At this point I turned to my husband (in front of Crystal) and told him ” we should check out the Newbury Street”. I asked the store associate (Crystal) to hold the items so that I could return for them tomorrow if Newbury did not have my daughters size. She told me they would hold the items for 24 hours. Which was fine since the mall was scheduled to close at 6PM due to the holiday and it was approximately 5PM at the time. I contacted Forever 21 Newbury Street asked them the hours of operation for today (July 4th) in which I was informed 9PM. As we continued to shop at the mall I decided it made sense to just rule out Newbury Street today vs. tomorrow. I convinced my husband to go with me and get it over with, which is what we did. We traveled to Newbury Street Boston on the Fourth of July stuck in festivity traffic for about an hour. We reached the store only to be told that the store does not carry kids cloths. At this point I was livid, vexed and extremely upset…… We spoke to a very nice manager Shelley whom apologized profusely for the inconvenience and the mistreatment by the staff of the Arsenal mall location. She also informed me that the staff does in fact have the capability to check sizes and communicate with each other via phone. Shelley took the extra step and contacted the store we just came from to inform them that their behavior was not good customer service and the inconvenience of (me) the customer could have been resolved with a simple phone call. I could hear the response of the caller whom stated “she is lying. no one sent her to the Newbury Street store”. Shelley proceeded to inform the Watertown store staff that my items needed to be held until the end of business day tomorrow since I was so majorly inconvenienced.
Day three (July 5th) as the tables turn with Forever 21. I returned to the Arsenal Mall location at approximately 1:30PM to pick up my items that should be on hold. I approached the register requested my hold items which they stated “were no longer on hold they were returned to the floor as of last night.” I asked to speak to a manager; Alana. I informed her of all that occurred the evening prior and what transpired when I was here yesterday. She apologized, stated she would “talk” to Crystal and offered to check the size of the dress I wanted on the company system. Judging by her tone I felt as though the associate Crystal would not be properly reprimanded. Out of the four items I had on hold, I found two. I ordered the final two items on line confirmation # 52831533 (in which I missed the BOGO online deadline which end 7/4). All the headache, aggravation and back and forth could have been avoided if the sales associate (Crystal) and associates from Natick had simply did the job they were hired to do.
Throughout this email I indicate how far and willing I am to travel for my family. However what I will not accept is unacceptable service, not with the amount of time, energy and resources I am willing to sacrifice. Even if it is the “unprecedented selections of todays fashions with affordable prices.” My family and I were inconvenienced over and over and over again. Through this frustrating ordeal I have learned what Forever 21 has to offer which is a handful of cute clothing, a very small handful of decent staff (depending on location) and a lot of aggravation. I am Forever done with Forever 21.




Breann June 30, 2015 at 10:02 pm

I was at your Polo Park location in Winnipeg Manitoba and it was an absolute pig sty. I can only shop in the plus size section. In it there was absolutely no organization, regular sizes thrown in, things thrown every where and the racks just plain appalling! I felt like plus size women were being neglected because our section is just disgusting. Stop making excuses and fix it! If it is like this the next time I shop there I am never returning!


Teresa June 26, 2015 at 1:38 pm

On June 7, 2015, I placed an order by phone with a customer service representative. I was explicit in giving the mailing address including suite number, as always. According to the CSR on June 13, 2015, FedEx returned the package for insufficient address reasons. I was told I would receive an email once the package had been returned to the Forever 21 warehouse. No email was received so I called back two more times and was told they could do nothing until the item was received in their warehouse. Again, when I called on June 26, 2015, I was told the same thing. No resolution was offered, no refund was given, just the patent script of, “we can no nothing until the item is returned.” Calling the corporate office hasn’t netted any results as they use the same customer service in the Philippians! “Nothing” is exactly the portion of my disposable income they will ever get again.


Sandy June 17, 2015 at 10:13 pm

This place is very reasonable but the policy is f’in stupid. This is the only f’in store who is so uptight up there assess that can’t even give you store credit. Any other store at the mall will give you cash back or exchange it with no quistioning. This place sucks and so does the help.


Javier June 16, 2015 at 7:17 pm

Forever 21 is cheap, they have ignorant employees, plus, idiots that run the store. It’s all about favoritism there and they act so unprofessional. I hate Forever 21. They will cut your head off if you go over one minute in overtime. Like cmon really ????? Oh, a nother thing, Christine, the District manager is a psychotic, irrational person. Thank you :)


Leeza June 8, 2015 at 8:41 am

I have been working at Forever 21 for a short time and every time I work, I seem to get more miserable. I work at the Mall of America Forever 21. Reasons why it’s not fun to work: they keep all employees pass their availability. My availability is to 11 each weeknight and even if I finish 3 sections (alone) they still have me stay and if I say I have to go to catch the bus, I’m always told “we don’t leave until everything is finished.” it’s never finished and the managers (excluding 1) keep us until midnight. I walk a mile to a bus stop and catch 3 buses for this company and at night also. The visuals also talk to the other employees as if we’re children, literally. If the store manager tells me again how much time that I have to make the LAST bus I will call the Better Business Bureau since I can’t reach human resources and left 3 messages (also It’s one of the most complicated process to even reach the HR hotline) I don’t believe forcing people to stay after their scheduled times is legal and we don’t get paid for our bag checks (illegal); last time I was waiting to get my bag checked an employee at the cash wrap said “You’re taking to long to clock out, just go.” I’m done with working this way and will gladly hand in my resignation. I just want to let people that plan on working at the Mall of America location to beware of what you’re in for. No wonder the turnover rate is horrible there. So if anyone from corporate will finally respond or at least call the MOA to see what’s taking place at the massive store. And also please tell the visuals they’re not our parents nor are they managers forcing people to stay. i always have whatever section I’m in done before my available time ends but have to go to another section because someone wasn’t even put in that section. Please fix this. Thanks


Javier June 16, 2015 at 7:20 pm

I worked for the company too !! They are cheap, and they have idiots running the stores. They are so shady, it’s ridiculous !!! I hate Forever 21 !!! They are so stupid and irrational !!


emily September 4, 2015 at 4:44 pm

currently work at forever 21 and i agree with everything you are saying ! i just started working and they know my section needs help and i get no help what so ever ! then they expect me to go help other sections its so stupid !


Elizabeth Taylor June 4, 2015 at 3:24 pm

Hi, I was on vacation with my new husband and I went to the shore in LA to look around. I seen two pairs of shoes I really likes. well I tried on the right one and it fit, I am a size 8 so I got them. well I go back to Arkansas and I go to wear them to work and I notice that one is a little tighter and I didn’t do nothing until I look at the size of the shoes. One was a size 7 and one is a size 8!! I have been trying to get someone to just get me the size I am. I am very upset because no one will trade me the right size or just give me store create because I don’t have a recite. I never got one with my stuff. I asked them to put it in the bag. I don’t know if it fell out or they didn’t give me one. but I need help. I really love this shoes and I just want to be able to wear them. please help me!!!!!!! if you would like to call me just email me and I will give you my number. I would really like some help anyone.


Diondra June 3, 2015 at 5:18 pm

And on another note to my complaint, it was at the Arrowhead location in Glendale, AZ and Cassandra was the one to tell me that she has nothing to do with it!


Diondra June 3, 2015 at 5:12 pm

This place has not paid me my missing hours since last year of November 2014!! The managers said they have nothing to do with it and have had me call payroll. I have been given numerous run around since then til this week I had been told that by Silvia in payroll that she has to go off of what the store managers saying (in which they said I wasn’t missing any) when the store manager said it was up to corporate and payroll. I’m confused and ask for the manager of payroll and she hung up on me! I have my local media station being this and investigating into it! This place is so rude, unprofessional, and really has NO clue in what they’re doing!!!! If you are working here and have a closing shift, you will have to stay longer and MUST STAY LONGER til all go backs are put away and don’t expect any help from managers and associates throughout the whole shift!


SherryG May 30, 2015 at 2:59 am

Went to DelAmo, CA store today. This is my local store. Shop her all the time. Today I was looking for an 8th. Grade prom dress, and was told by 6, six different sales persons that they were sure they had nothing. Six. No one could help us. I have never seen such a negative attitude in this or any other store, except TutiFruti(another story in mall land). We did find something, and went to pay. I’m spotted a cowl in charcoal gray on sale, so I grabbed it. Got to register and was told, this is a buy one get one free, but would not let me look elsewhere. This was at the very end of the sale, but while walking out, I saw the same cowl in a pale gray that I would have taken, especially for free, but no, it had to be on the same ticket. No signage re: buy one get one free. Is it a scam? Very disappointed in my Forever 21 experience today. Next week we will be looking for shoes and a kimono, because Forerver21 did not have any. Haha. So sad. My favorite store, but not a well trained staff.


shannon albert May 27, 2015 at 5:14 pm

My son had a accident on May 11 2015 no one have contact me just to see if he was ok I find it very unprofessional!!


Nicole May 16, 2015 at 8:27 pm

Just wanted everyone to know to stay clear of the mint green flounce bra atyle bikini top. I bought it Wednesday night, took the tags off and wore it for less then 3 hours today and the shoulder adjustment piece broke and was tearing up my shoulder. But the biggest reason is that despite me wearing it loose (also small chested), the back clasp broke. I bent over it broke completely apart and I flashed a small group of people. So I would avoid the top unless you’re down for flashing and wasting your money.


Tamra J. Pippa Shea May 5, 2015 at 12:40 am

I was at the Forever 21 location at Park Mall on May 5th 2015. I am disabled with autoimmune diseases and require the use of the Handicapped dressing room. 4 times in the past I was discriminated against when asking for the handicap dressing room. Today was the 5th and the final time. They use the left side of the fitting area as a storage area and become angry when you ask for the handicap dressing room as they have to move all the boxes out if they way. They go as far as questioning you as to what your disability is (this is against the law) it is also against the law to fail in providing clear access to the handicap dressing room. If I were able to stand and try on clothes I would. To be questioned ,treated so mean and have my dignity stripped from me is never ok!!! Each time this has happened I spoke calm, polite and professionally to the manager on duty and as of today no changes have been made. Just for the record; one time I was using a cane and one time I using a walker.
Today, Cristy was the manager I spoke to, I asked for her supervisor’s name and number and she gave me a number to a call center. She stated that they question the use of the handicap room as mothers go in there to change their children’s diapers. So they are additionally discriminating against mothers with children (2-federal laws broken) Cristy further stated they are trying to clean up the area back there ( where the handicapped dressing room is located) she is clearly aware that full access needs to be available for handicap persons yet, this has been an ongoing problem for months. I have actually filmed the area I am discussing. The general service is below average. I will continue to shop here as I will not allow their discrimination prevent me from living my life fully. I called back later in the day and spoke to Cristy again and asked for a direct line to her supervisor and she behaved rude and said ” I’m not giving out her cell number” I did not ask for her cell number, I wanted a direct business line to the supervisor in charge of tjis store in hopes we could get resolution to this ongoing problem. ( my friends find this to be to reasonable) . I did not receive a call from anyone from Forever 21. This stress I endured caused my body to flare (my Autoimmune diseases) I was shaking, crying and began to run a fever. They just wanted me out of their store. I had to sit in the food court to gather myself and leave the mall early to get safely home. Due to their ongoing unresponsive behavior and failure tomorrow, I will file a legal complaint with The City of Tucson ADA department and may consider additional legal action. We as disabled persons will NOT tolerate discrimination of any kind for any reason ever. Pippa


Jessica Dunagan April 15, 2015 at 8:42 pm

Greetings from Guam!
I would like to share my concerns regarding the customer service in your store recently opened on GUAM. I and my daughter are avid Forever 21 shoppers and shopped your stores in HK, PI LA, and Florida as well as online shipping. So, naturally we were excited to see your on Guam. Although, I have to say that it was also the worst experience we have had in any Forever 21 store. My daughter and I shopped yesterday and was not noticed for more then 30 minutes. There seem to be a cluster of employees listening to what was obviously the store manager. They were all so occupied with the conversation, that they did not even notice us trying to get into the section they were standing. So, we were not able to shop in that particular area. Additionally, NO GREETING or acknowledgment of our pressence. As we continued to look around, we noticed another batch of employees trying to decide what to do next???? And, to top it all off, other customers around us made the same observations. If this is the level of management Forever 21 seeks to build their business and level of customer interaction, you will lose customers. Please, train your managers on Guam to deliver a better experience to the customers.


patricia March 18, 2015 at 4:17 pm

If you need your W2 you can go to Once you’ve gone to that website you have to register. The registration code for Forever 21 is frv1-ipay. Once you register you can just print it off. Hope this helps, it helped me because I got no help what so ever from the corporate office #!!!


Karina March 19, 2015 at 10:57 am

Thank you so much this really helped!!


Jasmine Ware March 13, 2015 at 1:47 pm

Its been two months already and I have still have yet to get my W2s or at least a copy of them so I can have my taxes done on time!!!!!!! Each and every time I’ve tried to get a hold of someone no one answers the phone and the voice mail is always full! This is not how you conduct a business!!!!


Tayler Rutter March 13, 2015 at 11:53 am

I was an employee for a short time in 2014 and have not received my W2 form. I’ve been calling with no luck and getting the full mailboxes. I need to talk to someone about this!


Linda March 11, 2015 at 1:16 pm

I have been trying all morning (March 11) to speak with an advisor (Pay) about issuing of canadian income tax receipts. Answering machine only and not able to accept messages (so how can I leave a message!). Who can I contact to discuss this. Income tax receipts were sent to the wrong address and I wish to correct. Thank you.


mad March 11, 2015 at 12:56 pm

Still. Waiting on my w2 this company suck.


Brandy March 10, 2015 at 1:28 pm

I never recieved my W2 in the mail. I’ve called HR and they’ve given me 3 different numbers to contact.. Two were not helpful and one kept saying “operator not available, messages are full.” whenever I need to reach HR there is always a problem. I just want to receive my W2.


Lo March 4, 2015 at 10:38 am

I sent in a form to request my w2, how long does it take to receive something back?


Geraldine Royal March 3, 2015 at 3:58 pm

My daughter Amber Royal has worked for your company. She has been trying to reach your office regarding her W2 form. I myself have also tried to reach someone in your corporate office with NO SUCCESS. why is it that you can not reach anyone and the mail box is always full. We are trying to get information regarding her W2 that she nor any other people that has worked for your company has received. Can someone please contact me at the above the email address or I will have to file a complaint with the Attorney General office in your area.


Disappointed mom February 28, 2015 at 5:47 pm

I walked into F21 with my 12 year old hoping to find her a suitable dress for an event. In searching through every section of this store we noticed they only had sizes small and medium, why is that? Since my daughter is only 12 years old and normally wears a 13 in kids and medium in adults. you would think she would fit into at least a medium here. We found so many cute dresses that would have suited her but they were all to small. So we also tried the plus side but found the clothes to be too big and not age appropriate for a 12 year old. Do you know how discouraging that is ? For any young girls out there to know that this department store carries clothing they like but can’t fit into. It just amazing to me that there were no large sizes, And the music was so loud I couldnt hear myself talk. I even went up to the cashier and asked her why the music has to be so loud. She also agreed with me and didn’t understand herself why the music was so loud. I thought this was a clothing store not a night club in Vegas! Absolutely ridiculous!


Lo March 4, 2015 at 10:37 am

The store is called forever 21. The primary audience is between the ages of 15-25…. Maybe you should try a store that’s for 12 year olds like justice , target, old navy, Sears, etc. you can’t be disappointed in them if 12 years olds isn’t their main audience


Shelly September 21, 2015 at 3:20 pm




Faauliuli Laulu February 24, 2015 at 2:10 pm

Can someone help me? I haven’t received my W2 form yet. What do I do to get it?


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