Forever 21 Corporate Office

Forever 21 Corporate Office Address

Forever 21, Inc.
2001 S Alameda St
Los Angeles, CA 90058

Contact Forever 21

Phone Number: (213) 741-5100
Fax Number: (213) 741-5161
Email: Email Forever 21


CEO: Do Won (Don) Chang
CFO: Lawrence Meyer
COO: Chris Lee

Forever 21 History

Forever 21 was founded in 1984 by current CEO Do Won Chang and his wife Jin Sook Chang.  The store was originally called Fashion 21 and targeted middle aged women.  The first store, located in Los Angeles, is still in operation today.

In 1989, the company opened their 11th store.  It was their first location inside a shopping mall.

In 1995, the first location outside of California was opened in Miami, FL.

By 1997, there were 40 stores.

In 2010, the company opened their flagship two-story, 85,000 square foot store at the Los Cerritos Center.  The company also expanded to the UK.

Forever 21 currently operates over 500 stores in the United States, Puerto Rico, Canada, Asia, Europe and Latin America.

{ 224 comments… read them below or add one }

Breann June 30, 2015 at 10:02 pm

I was at your Polo Park location in Winnipeg Manitoba and it was an absolute pig sty. I can only shop in the plus size section. In it there was absolutely no organization, regular sizes thrown in, things thrown every where and the racks just plain appalling! I felt like plus size women were being neglected because our section is just disgusting. Stop making excuses and fix it! If it is like this the next time I shop there I am never returning!


Teresa June 26, 2015 at 1:38 pm

On June 7, 2015, I placed an order by phone with a customer service representative. I was explicit in giving the mailing address including suite number, as always. According to the CSR on June 13, 2015, FedEx returned the package for insufficient address reasons. I was told I would receive an email once the package had been returned to the Forever 21 warehouse. No email was received so I called back two more times and was told they could do nothing until the item was received in their warehouse. Again, when I called on June 26, 2015, I was told the same thing. No resolution was offered, no refund was given, just the patent script of, “we can no nothing until the item is returned.” Calling the corporate office hasn’t netted any results as they use the same customer service in the Philippians! “Nothing” is exactly the portion of my disposable income they will ever get again.


Sandy June 17, 2015 at 10:13 pm

This place is very reasonable but the policy is f’in stupid. This is the only f’in store who is so uptight up there assess that can’t even give you store credit. Any other store at the mall will give you cash back or exchange it with no quistioning. This place sucks and so does the help.


Javier June 16, 2015 at 7:17 pm

Forever 21 is cheap, they have ignorant employees, plus, idiots that run the store. It’s all about favoritism there and they act so unprofessional. I hate Forever 21. They will cut your head off if you go over one minute in overtime. Like cmon really ????? Oh, a nother thing, Christine, the District manager is a psychotic, irrational person. Thank you :)


Leeza June 8, 2015 at 8:41 am

I have been working at Forever 21 for a short time and every time I work, I seem to get more miserable. I work at the Mall of America Forever 21. Reasons why it’s not fun to work: they keep all employees pass their availability. My availability is to 11 each weeknight and even if I finish 3 sections (alone) they still have me stay and if I say I have to go to catch the bus, I’m always told “we don’t leave until everything is finished.” it’s never finished and the managers (excluding 1) keep us until midnight. I walk a mile to a bus stop and catch 3 buses for this company and at night also. The visuals also talk to the other employees as if we’re children, literally. If the store manager tells me again how much time that I have to make the LAST bus I will call the Better Business Bureau since I can’t reach human resources and left 3 messages (also It’s one of the most complicated process to even reach the HR hotline) I don’t believe forcing people to stay after their scheduled times is legal and we don’t get paid for our bag checks (illegal); last time I was waiting to get my bag checked an employee at the cash wrap said “You’re taking to long to clock out, just go.” I’m done with working this way and will gladly hand in my resignation. I just want to let people that plan on working at the Mall of America location to beware of what you’re in for. No wonder the turnover rate is horrible there. So if anyone from corporate will finally respond or at least call the MOA to see what’s taking place at the massive store. And also please tell the visuals they’re not our parents nor are they managers forcing people to stay. i always have whatever section I’m in done before my available time ends but have to go to another section because someone wasn’t even put in that section. Please fix this. Thanks


Javier June 16, 2015 at 7:20 pm

I worked for the company too !! They are cheap, and they have idiots running the stores. They are so shady, it’s ridiculous !!! I hate Forever 21 !!! They are so stupid and irrational !!


Elizabeth Taylor June 4, 2015 at 3:24 pm

Hi, I was on vacation with my new husband and I went to the shore in LA to look around. I seen two pairs of shoes I really likes. well I tried on the right one and it fit, I am a size 8 so I got them. well I go back to Arkansas and I go to wear them to work and I notice that one is a little tighter and I didn’t do nothing until I look at the size of the shoes. One was a size 7 and one is a size 8!! I have been trying to get someone to just get me the size I am. I am very upset because no one will trade me the right size or just give me store create because I don’t have a recite. I never got one with my stuff. I asked them to put it in the bag. I don’t know if it fell out or they didn’t give me one. but I need help. I really love this shoes and I just want to be able to wear them. please help me!!!!!!! if you would like to call me just email me and I will give you my number. I would really like some help anyone.


Diondra June 3, 2015 at 5:18 pm

And on another note to my complaint, it was at the Arrowhead location in Glendale, AZ and Cassandra was the one to tell me that she has nothing to do with it!


Diondra June 3, 2015 at 5:12 pm

This place has not paid me my missing hours since last year of November 2014!! The managers said they have nothing to do with it and have had me call payroll. I have been given numerous run around since then til this week I had been told that by Silvia in payroll that she has to go off of what the store managers saying (in which they said I wasn’t missing any) when the store manager said it was up to corporate and payroll. I’m confused and ask for the manager of payroll and she hung up on me! I have my local media station being this and investigating into it! This place is so rude, unprofessional, and really has NO clue in what they’re doing!!!! If you are working here and have a closing shift, you will have to stay longer and MUST STAY LONGER til all go backs are put away and don’t expect any help from managers and associates throughout the whole shift!


SherryG May 30, 2015 at 2:59 am

Went to DelAmo, CA store today. This is my local store. Shop her all the time. Today I was looking for an 8th. Grade prom dress, and was told by 6, six different sales persons that they were sure they had nothing. Six. No one could help us. I have never seen such a negative attitude in this or any other store, except TutiFruti(another story in mall land). We did find something, and went to pay. I’m spotted a cowl in charcoal gray on sale, so I grabbed it. Got to register and was told, this is a buy one get one free, but would not let me look elsewhere. This was at the very end of the sale, but while walking out, I saw the same cowl in a pale gray that I would have taken, especially for free, but no, it had to be on the same ticket. No signage re: buy one get one free. Is it a scam? Very disappointed in my Forever 21 experience today. Next week we will be looking for shoes and a kimono, because Forerver21 did not have any. Haha. So sad. My favorite store, but not a well trained staff.


shannon albert May 27, 2015 at 5:14 pm

My son had a accident on May 11 2015 no one have contact me just to see if he was ok I find it very unprofessional!!


Nicole May 16, 2015 at 8:27 pm

Just wanted everyone to know to stay clear of the mint green flounce bra atyle bikini top. I bought it Wednesday night, took the tags off and wore it for less then 3 hours today and the shoulder adjustment piece broke and was tearing up my shoulder. But the biggest reason is that despite me wearing it loose (also small chested), the back clasp broke. I bent over it broke completely apart and I flashed a small group of people. So I would avoid the top unless you’re down for flashing and wasting your money.


Tamra J. Pippa Shea May 5, 2015 at 12:40 am

I was at the Forever 21 location at Park Mall on May 5th 2015. I am disabled with autoimmune diseases and require the use of the Handicapped dressing room. 4 times in the past I was discriminated against when asking for the handicap dressing room. Today was the 5th and the final time. They use the left side of the fitting area as a storage area and become angry when you ask for the handicap dressing room as they have to move all the boxes out if they way. They go as far as questioning you as to what your disability is (this is against the law) it is also against the law to fail in providing clear access to the handicap dressing room. If I were able to stand and try on clothes I would. To be questioned ,treated so mean and have my dignity stripped from me is never ok!!! Each time this has happened I spoke calm, polite and professionally to the manager on duty and as of today no changes have been made. Just for the record; one time I was using a cane and one time I using a walker.
Today, Cristy was the manager I spoke to, I asked for her supervisor’s name and number and she gave me a number to a call center. She stated that they question the use of the handicap room as mothers go in there to change their children’s diapers. So they are additionally discriminating against mothers with children (2-federal laws broken) Cristy further stated they are trying to clean up the area back there ( where the handicapped dressing room is located) she is clearly aware that full access needs to be available for handicap persons yet, this has been an ongoing problem for months. I have actually filmed the area I am discussing. The general service is below average. I will continue to shop here as I will not allow their discrimination prevent me from living my life fully. I called back later in the day and spoke to Cristy again and asked for a direct line to her supervisor and she behaved rude and said ” I’m not giving out her cell number” I did not ask for her cell number, I wanted a direct business line to the supervisor in charge of tjis store in hopes we could get resolution to this ongoing problem. ( my friends find this to be to reasonable) . I did not receive a call from anyone from Forever 21. This stress I endured caused my body to flare (my Autoimmune diseases) I was shaking, crying and began to run a fever. They just wanted me out of their store. I had to sit in the food court to gather myself and leave the mall early to get safely home. Due to their ongoing unresponsive behavior and failure tomorrow, I will file a legal complaint with The City of Tucson ADA department and may consider additional legal action. We as disabled persons will NOT tolerate discrimination of any kind for any reason ever. Pippa


Jessica Dunagan April 15, 2015 at 8:42 pm

Greetings from Guam!
I would like to share my concerns regarding the customer service in your store recently opened on GUAM. I and my daughter are avid Forever 21 shoppers and shopped your stores in HK, PI LA, and Florida as well as online shipping. So, naturally we were excited to see your on Guam. Although, I have to say that it was also the worst experience we have had in any Forever 21 store. My daughter and I shopped yesterday and was not noticed for more then 30 minutes. There seem to be a cluster of employees listening to what was obviously the store manager. They were all so occupied with the conversation, that they did not even notice us trying to get into the section they were standing. So, we were not able to shop in that particular area. Additionally, NO GREETING or acknowledgment of our pressence. As we continued to look around, we noticed another batch of employees trying to decide what to do next???? And, to top it all off, other customers around us made the same observations. If this is the level of management Forever 21 seeks to build their business and level of customer interaction, you will lose customers. Please, train your managers on Guam to deliver a better experience to the customers.


patricia March 18, 2015 at 4:17 pm

If you need your W2 you can go to Once you’ve gone to that website you have to register. The registration code for Forever 21 is frv1-ipay. Once you register you can just print it off. Hope this helps, it helped me because I got no help what so ever from the corporate office #!!!


Karina March 19, 2015 at 10:57 am

Thank you so much this really helped!!


Jasmine Ware March 13, 2015 at 1:47 pm

Its been two months already and I have still have yet to get my W2s or at least a copy of them so I can have my taxes done on time!!!!!!! Each and every time I’ve tried to get a hold of someone no one answers the phone and the voice mail is always full! This is not how you conduct a business!!!!


Tayler Rutter March 13, 2015 at 11:53 am

I was an employee for a short time in 2014 and have not received my W2 form. I’ve been calling with no luck and getting the full mailboxes. I need to talk to someone about this!


Linda March 11, 2015 at 1:16 pm

I have been trying all morning (March 11) to speak with an advisor (Pay) about issuing of canadian income tax receipts. Answering machine only and not able to accept messages (so how can I leave a message!). Who can I contact to discuss this. Income tax receipts were sent to the wrong address and I wish to correct. Thank you.


mad March 11, 2015 at 12:56 pm

Still. Waiting on my w2 this company suck.


Brandy March 10, 2015 at 1:28 pm

I never recieved my W2 in the mail. I’ve called HR and they’ve given me 3 different numbers to contact.. Two were not helpful and one kept saying “operator not available, messages are full.” whenever I need to reach HR there is always a problem. I just want to receive my W2.


Lo March 4, 2015 at 10:38 am

I sent in a form to request my w2, how long does it take to receive something back?


Geraldine Royal March 3, 2015 at 3:58 pm

My daughter Amber Royal has worked for your company. She has been trying to reach your office regarding her W2 form. I myself have also tried to reach someone in your corporate office with NO SUCCESS. why is it that you can not reach anyone and the mail box is always full. We are trying to get information regarding her W2 that she nor any other people that has worked for your company has received. Can someone please contact me at the above the email address or I will have to file a complaint with the Attorney General office in your area.


Disappointed mom February 28, 2015 at 5:47 pm

I walked into F21 with my 12 year old hoping to find her a suitable dress for an event. In searching through every section of this store we noticed they only had sizes small and medium, why is that? Since my daughter is only 12 years old and normally wears a 13 in kids and medium in adults. you would think she would fit into at least a medium here. We found so many cute dresses that would have suited her but they were all to small. So we also tried the plus side but found the clothes to be too big and not age appropriate for a 12 year old. Do you know how discouraging that is ? For any young girls out there to know that this department store carries clothing they like but can’t fit into. It just amazing to me that there were no large sizes, And the music was so loud I couldnt hear myself talk. I even went up to the cashier and asked her why the music has to be so loud. She also agreed with me and didn’t understand herself why the music was so loud. I thought this was a clothing store not a night club in Vegas! Absolutely ridiculous!


Lo March 4, 2015 at 10:37 am

The store is called forever 21. The primary audience is between the ages of 15-25…. Maybe you should try a store that’s for 12 year olds like justice , target, old navy, Sears, etc. you can’t be disappointed in them if 12 years olds isn’t their main audience


Faauliuli Laulu February 24, 2015 at 2:10 pm

Can someone help me? I haven’t received my W2 form yet. What do I do to get it?


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