Forever 21 Corporate Office

Forever 21 Corporate Office Address

Forever 21, Inc.
2001 S Alameda St
Los Angeles, CA 90058

Contact Forever 21

Phone Number: (213) 741-5100
Fax Number: (213) 741-5161
Email: Email Forever 21


CEO: Do Won (Don) Chang
CFO: Lawrence Meyer
COO: Chris Lee

Forever 21 History

Forever 21 was founded in 1984 by current CEO Do Won Chang and his wife Jin Sook Chang.  The store was originally called Fashion 21 and targeted middle aged women.  The first store, located in Los Angeles, is still in operation today.

In 1989, the company opened their 11th store.  It was their first location inside a shopping mall.

In 1995, the first location outside of California was opened in Miami, FL.

By 1997, there were 40 stores.

In 2010, the company opened their flagship two-story, 85,000 square foot store at the Los Cerritos Center.  The company also expanded to the UK.

Forever 21 currently operates over 500 stores in the United States, Puerto Rico, Canada, Asia, Europe and Latin America.

{ 210 comments… read them below or add one }

Jessica Dunagan April 15, 2015 at 8:42 pm

Greetings from Guam!
I would like to share my concerns regarding the customer service in your store recently opened on GUAM. I and my daughter are avid Forever 21 shoppers and shopped your stores in HK, PI LA, and Florida as well as online shipping. So, naturally we were excited to see your on Guam. Although, I have to say that it was also the worst experience we have had in any Forever 21 store. My daughter and I shopped yesterday and was not noticed for more then 30 minutes. There seem to be a cluster of employees listening to what was obviously the store manager. They were all so occupied with the conversation, that they did not even notice us trying to get into the section they were standing. So, we were not able to shop in that particular area. Additionally, NO GREETING or acknowledgment of our pressence. As we continued to look around, we noticed another batch of employees trying to decide what to do next???? And, to top it all off, other customers around us made the same observations. If this is the level of management Forever 21 seeks to build their business and level of customer interaction, you will lose customers. Please, train your managers on Guam to deliver a better experience to the customers.


patricia March 18, 2015 at 4:17 pm

If you need your W2 you can go to Once you’ve gone to that website you have to register. The registration code for Forever 21 is frv1-ipay. Once you register you can just print it off. Hope this helps, it helped me because I got no help what so ever from the corporate office #!!!


Karina March 19, 2015 at 10:57 am

Thank you so much this really helped!!


Jasmine Ware March 13, 2015 at 1:47 pm

Its been two months already and I have still have yet to get my W2s or at least a copy of them so I can have my taxes done on time!!!!!!! Each and every time I’ve tried to get a hold of someone no one answers the phone and the voice mail is always full! This is not how you conduct a business!!!!


Tayler Rutter March 13, 2015 at 11:53 am

I was an employee for a short time in 2014 and have not received my W2 form. I’ve been calling with no luck and getting the full mailboxes. I need to talk to someone about this!


Linda March 11, 2015 at 1:16 pm

I have been trying all morning (March 11) to speak with an advisor (Pay) about issuing of canadian income tax receipts. Answering machine only and not able to accept messages (so how can I leave a message!). Who can I contact to discuss this. Income tax receipts were sent to the wrong address and I wish to correct. Thank you.


mad March 11, 2015 at 12:56 pm

Still. Waiting on my w2 this company suck.


Brandy March 10, 2015 at 1:28 pm

I never recieved my W2 in the mail. I’ve called HR and they’ve given me 3 different numbers to contact.. Two were not helpful and one kept saying “operator not available, messages are full.” whenever I need to reach HR there is always a problem. I just want to receive my W2.


Lo March 4, 2015 at 10:38 am

I sent in a form to request my w2, how long does it take to receive something back?


Geraldine Royal March 3, 2015 at 3:58 pm

My daughter Amber Royal has worked for your company. She has been trying to reach your office regarding her W2 form. I myself have also tried to reach someone in your corporate office with NO SUCCESS. why is it that you can not reach anyone and the mail box is always full. We are trying to get information regarding her W2 that she nor any other people that has worked for your company has received. Can someone please contact me at the above the email address or I will have to file a complaint with the Attorney General office in your area.


Disappointed mom February 28, 2015 at 5:47 pm

I walked into F21 with my 12 year old hoping to find her a suitable dress for an event. In searching through every section of this store we noticed they only had sizes small and medium, why is that? Since my daughter is only 12 years old and normally wears a 13 in kids and medium in adults. you would think she would fit into at least a medium here. We found so many cute dresses that would have suited her but they were all to small. So we also tried the plus side but found the clothes to be too big and not age appropriate for a 12 year old. Do you know how discouraging that is ? For any young girls out there to know that this department store carries clothing they like but can’t fit into. It just amazing to me that there were no large sizes, And the music was so loud I couldnt hear myself talk. I even went up to the cashier and asked her why the music has to be so loud. She also agreed with me and didn’t understand herself why the music was so loud. I thought this was a clothing store not a night club in Vegas! Absolutely ridiculous!


Lo March 4, 2015 at 10:37 am

The store is called forever 21. The primary audience is between the ages of 15-25…. Maybe you should try a store that’s for 12 year olds like justice , target, old navy, Sears, etc. you can’t be disappointed in them if 12 years olds isn’t their main audience


Faauliuli Laulu February 24, 2015 at 2:10 pm

Can someone help me? I haven’t received my W2 form yet. What do I do to get it?


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