Forever 21 Corporate Office - Corporate Office HQ

Forever 21 Corporate Office

How would you rate your experience with Forever 21 ?

[Total: 118    Average: 2.2/5]

Forever 21 Corporate Office Address

Forever 21, Inc.
3880 North Mission Road
Los Angeles, California 90031

Contact Forever 21

Phone Number: (213) 741-5100
Fax Number: (213) 741-8995
Email: Email Forever 21

Forever 21 Facts

Founder: Do Won Chang & Jin Sook Chang
Date Founded: 1984
Founding Location: Los Angeles, California
Number of Employees:

Forever 21 Executives

CEO: Do Won (Don) Chang
CFO: C. Elizabeth Jain CPA
COO: Chris Lee

Forever 21 History

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Forever 21 was founded in 1984 by current CEO Do Won Chang and his wife Jin. Sook Chang  The store was originally called Fashion 21 and targeted middle-aged women.  Today, the company’s focus is more on younger women. The first store, located in Los Angeles, is still in operation today. 21 4

In 1989, the company opened their 11th store.  It was their first location inside a shopping mall.

In 1995, the first location outside of California was opened in Miami, FL.

By 1997, there were 40 stores.  21 2

In 2010, the company opened its flagship two-story, 85,000 square foot store at the Los Cerritos Center.  The company also expanded to the UK.

Forever 21 currently operates over 723 stores in the United States, Puerto Rico, Canada, Asia, Europe, and Latin America. The company had annual revenue in 2016 of $4.4 billion.

In late August 2019, the company stated that it was considering filing for bankruptcy to restructure its debts.

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Forever 21 FAQs

Question 1: What is the phone number for Forever 21?
Answer 1: The phone number for Forever 21 is (213) 741-5100.

Question 2: Who is the CEO of Forever 21?
Answer 2: The CEO of Forever 21 is Do Won (Don) Chang.

Question 3: Who founded Forever 21?
Answer 3: Forever 21 was founded by Do Won Chang & Jin Sook Chang in 1984.

{ 443 comments… read them below or add one }

LIANA December 3, 2019 at 7:18 pm



bernie July 20, 2019 at 12:03 am

The manager at san Francisco outlet is the worst. She does not schedule herself to close. When there’s new hire instead of her training the new person she lets someone trains. She is a mess when it comes to making schedule for her employees. A lot of good and hard working people who likes working in this company is quitting because of mismanagement. Is this the kind of store you want the people to know? The district manager is also rude. What kind of people do you hire, as a management they should lead by example. Please do not use the verse John 3:16 if you truly don’t know what it stands for. I used to love buying stuff at your store but it’s not the same because of how an employee and a customer is being treated. I hope that something will be done. When employees are happy because of their work it makes a difference to the customer. God Bless and make this company shine again.


Anonymous June 10, 2019 at 8:47 pm

You need to fire your store manager at your briarwood location she is extremely rude and unprofessional she talks crap about all of her employees and from what I hear from past associates they quit because of her and the way she talks to them.


MGC May 14, 2019 at 6:07 am

Attn: CEO Mr. Won I’m sending this complaint because I’ve had the worse customer service experience ever I spoke to Sid which I believe is located in the Philippines I explained to him that I received a text message stating that my packages with on OnTrac has been delivered I don’t know to what address they delivered but it wasn’t delivered to my address my husband and I were both watching TV in our front room which allows us to see all vehicles passing through this happened Monday 5/13/2019 this representative was not able to help me his explanation didn’t make any sense to me I was trying to explain my concern to him but he didn’t to care so I requested to speak to a supervisor he then put on hold for at least 15-20mins then came back and said that she’s on another call right now and that she will call back he asked for my phone number which I gave so I asked what time do they closed he said 6:00 pm Pacific Stardard Time which I told him it’s already 5.50 pm he assured me that I will get a call from the supervisor so I asked him who will this be and he gave me her which is Nicole but as expected no call back received which is really disappointing and rude I wonder if this is how your customer service works I took the time to call to advise you of my situation but nobody seems to care and this the reason why I sending this to you I placed 2 orders on the same day one after another order#87669419 $75.05 5/9/2019 and order#87669531 $77.29 5/9/2019 these orders are gifts for my granddaughter’s birthday from myself and my sister which will be this Saturday…since I didn’t get any call back I took it upon myself to track the packages I called OnTrac and spoke to Tom who was very helpful he told me that the packages were delivered I verified my address with him and it’s exactly the same address that they have so he submitted claims for this deliveries in which I’ve already received a call back from that department I told her that our address is been the same for years and that we’ve never had any problem with any of our deliveries from UPS and FEDEX which I do get at least 3x a week…I told your customer service representative that I don’t want refund and that I need the merchandise because my granddaughter picked all pieces and that she’s expecting to get them so that she can take them to our vacation next month…I’m really disappointed with this outcome because I do shop from almost all your store near where I live and when we’re at home in Hawaii I go to both your store in Ala Moana mall and Kalakaua…I will be waiting for your reply or acknowledgement to this complaint Thank You


Saheed OLANISEBE February 28, 2019 at 6:24 am

Dear Mr Won,
I am a man from Nigeria. I am an Engineer and I have a shop in a reputable market Abuja run with my wife. We deal in Nightwear, Pyjamas , Underwear and other lingerie. My shop is at vantage location.

I want to know how to become your distributor in Nigeria here. Starting with Abuja and Lagos.

Regards, Engr Saheed OLANISEBE


Tori Dixson February 13, 2019 at 11:15 am

The online sales rep are complete trash. It all started back in November for order number 82749905 Tulip Print Maxi Dress. I called in January because I hadnt worn the dress yet as I am pregnant and hadnt gotten around to it yet. Upon getting ready to wear it the item was not stiched all the way so I call customer service to get the item corrected. First off I could hardly understand the rep as you could tell English was not her first language and she was so un helpful it was ridiculous. She told me I could return the dress since it was an online return item only. My thing was I got it at a great deal and wanted to dress so I brought up could another dress be sent out and I exchange it she gave me the run around until she said finally they will allow that if the dress is still in stock but I would have to send it back first. She send me a return label and these (inserts bad word) are gonna charge me for sending they defective ish back. Was told a manager or supervisor would call never did. Fast forward to order number 85155091 Floral Print Maxi dress I order and recieve a packaging that says red and blue but has the alternative dress color selection in it. I chuck this one up because I actually wanted the alternative color more after placing my order. That’s not the point though at this point something is wrong with the warehouse. Take it to an order now I recieved yesterday order number 85364392 Tropical Print Surplice Maxi dress the same thing has happened wrong item, but this time I am not happy with the color of the dress as its not what I wanted and not even on the site this color at all. I call them and what do you know I get the same lady who I could not understand the last time who gave me the same bs spill. Well I got it again but this time I have threaten to take this to the BBB and now all of a sudden she can get ahold of a supervisor who still was no help and again from another country. I am never ordering again and I am taking this to the BBB. I should either be refunded my money and allowed to keep the dress or sent the correct dress and than asked to send my incorrect back. Social media doesnt even help with the issues. So sad.


Courtney February 8, 2019 at 3:21 am

My order #84318236 was never received. I called customer service on 1/3/19 about this issue and was told by the rep that there would be an investigation opened about it. He said I would be contacted with the information that was found. Here it is 2/8/19 and I do not have any information on this issue. I also stated that in my order # 84587850 an item was missing from that order. He said that was under investigation as well and he would send an email with the a number for the investigation. I never received that email. I called for an item for order #83742990 which was proven to be too small (by the photos I was told to send by the rep I spoke with) which is a defect since the sizing was improper and the items fit was way off. Again proven by the fact of I did not return or need to return any other 1X items I ordered in the past. I sent pictures as instructed to the customer service email for forever21 and the rep told me I would have to send it back to the company with valid reason for the return. I have been trying to contact someone with emails about that issue. Forever21 customer service level is dismal. I have shopped frequently from there and I have yet to receive the help I deserve. After my last order, I have not and will no longer shop from Forever21. I need to get this resolved so I do not have any further dealings with this terrible customer service.


Manuela Bruno January 20, 2019 at 12:51 pm

Although I know this review will be one more of many not read or acknowledged email I will still post my complaint. I have shopped here before but only when I know for sure it’s something I will not be returning due to your crappy return policy. I received Christmas gifts this year and had my receipts with me but it was past the due date to return by 01/06 (of which I had no idea due to them being gifts). I had the receipts showing what the items were purchased for and had gotten these as gifts so was not aware there was a date limiting the return. I spoke with both the manager and your representative both of which were rude and just really did not care that I was holding a receipt that showed I was being offered less than half of what the items were purchased for. I personally will NEVER shop in your store again. I’ve told all my friends and family about your sketchy and very shady return policy and have advised anyone I know to never buy me anything from your store. I know this is extreme but at the same time I feel it’s wrong and should not be legal for you as a business to be able to collect 100% of the money paid to you but provide a credit of 50% of the value when a customer has the receipts to show the money paid. If this was months past and no receipt I get it. This is 13 days with receipts. I hope at least one person reads this review and decides to shop at a more reputable and honest retailer than Forever 21. As for me I will continue to spend my hard earned money at retailers that do not rip off customers at every turn. #forever21isaripoff


Mandy K December 14, 2018 at 3:19 pm

FOREVER 21 IS NOT…I REPEAT….NOT A CUSTOMER FRIENDLY BUSINESS. Obviously, they don’t care about customer service. Forever 21 customer service is extremely poor. They have no care whatsoever of the importance of customer service.
On 11/17/2018, I purchased goods in the amount of $200.00, one of the good was a coat in the amount of $52.90. I was travelling to London to bury my mother so of course, I needed a warm coat. I arrived in London on 11/27/2018. I wore the coat for two days, and noticed the left pocket was torn and it was extremely fluffy. The quality of the coat was 100 percent poor China made. I was so embarrassed as everyone kept asking me. “What happened to your coat.” During the duration of my stay in London, I borrowed my friend’s jacket. I returned to the United States on 12/10/2018, on 12/11/2018, I attempted to return the coat to the Forever 21 store at Tyler Mall, Riverside but was told by the Manager, Jessica (She refused to give me her last name) that the store had a no refund or exchange policy if the product was worn. Mind you, it was not 30 days yet and I bought it to wear it but unfortunately the quality of the coat was very poor. I would have thought there will be some kind of compensation. I attempted to reach the manager’s boss, Mario Vasquez numerous times but there was no answer. Is a shame that such well known company would tarnish their name for only $52.90. Mr. CEO, you have a very poor review with customer service. Keep it up, you will have no customer left. The quality of your clothes are so poor, is unbelievable. Mr. CEO, Customer Service starts from the top. If you don’t care, your employees would not either. I hope someone would have the decency to contact me in regards to this matter. Thank you.


Loren Miller November 20, 2018 at 1:14 pm

I was browsing online and found 2 items that were both listed for $35.00 upon clicking on the items it then showed they were $49.90. I decided to chat with a stylist online who referred me to the 888 number. I called and spoke with a rep and forwarded the screenshots I had of the price discrepancies. She stated she place the order and provide a price adjustment for the difference, while placing the order the call dropped. I called back and spoke with another rep and told her what had happened and she got in contact with the previous rep who lied and said the pricing issue had to be turned in before they could adjust the price, but on the previous call she was placing my order. I asked to speak with a supervisor and to have the call pulled. I will not continue to support this company after this!!!


Juana Harris November 20, 2018 at 12:26 am

Forever 21 in Concord Ca need a manager for employees and people, also Corporate need to be more involve with business because the same way costumer has been treat it employee has been treat it worse
Juana Harris


Juana Harris November 20, 2018 at 12:17 am

My grand daughter works Forever 21, she was follow by Spanish man over 40 years for a long time on the mall. I have ask the manager please don’t schedule her late at night,
Manager now has schedule to start at 7:00 pm and finish at midnight. I find this kind of Manager don’t for our teenager, This is her first job and she is very responsible if anything happened to my grand daughter, this manager is never going to feel any pain
Juana Harris.


Linda October 24, 2018 at 7:34 pm

Check out this website: FOREVER 21 IS NOT…I REPEAT….NOT A CUSTOMER FRIENDLY BUSINESS. Obviously, they don’t care about customer service. NEVER EVER have I EVER had the WORST customer service by ANY company I have ordered from! What I ordered was the wrong size. They didn’t have a bigger size so I wanted a refund. First, the website isn’t working correcting. The return instructions are grammatically incorrect. The links to print out the shipping label didn’t work. Called customer service three times. The third time I finally got through and ended up on the phone over an hour only to find out didn’t have answers to my questions and kept putting me on hold to find the answered and then they came back on and double talked around everything I had previously stated. During one of the hold sessions, I was cut off. Then I went to the online chat section of the website. Got an operator after being on hold there too for 10 minutes. They asked for my name. I gave it to them and they never responded after that. Called the customer support line AGAIN. Got an agent who TRIED to help me but he also ended up frustrated because he didn’t have the answers for me He eventually said they would be sending me a shipping label immediately and I should expect it within 24 hours. Yeah, I know. Immediately means 24 hours now. I also learned I won’t get a full refund. Not only do I have to pay postage but they will not refund the tax. So, after all is said and done, I will lose $20.00 by returning this merchandise. I will NEVER buy anything from the store or order online. I can’t believe they run business like this. If you have a problem with an order you place, be prepared too beat your head against the wall over and over and over and over again. Oh, did I get the shipping label emailed to me? Of course NOT!!!!!!


Lisa Rosenberg September 10, 2018 at 9:58 am

The worst crap and service ever online. Bought damaged shoes and nobody will help I sent pictures and they want more. How many do they need to see they are offering garbage? Its a tactic to eat the loss!


Denise September 4, 2018 at 10:38 am

My daughter bought a dress, removed tags, & washed it according to care instructions, prior to wearing it. It shrank so much she is unable to wear it now. Store won’t allow exchange or refund because there are no tags and it’s been washed. Called customer service and got nowhere. Attempted to call corporate headquarters but again got nowhere. So she is left with a dress that has never been worn & cant be worn. Apparently F21 is fully aware of the “quality” of their products, hence their return policy & their unwillingness to stand by their products.


Ella Flesner August 21, 2018 at 3:07 am

It has to be the worst I have ever come across. I had an issue with a mail return and tried to contact them. They do NOT answer their email. I have tried for weeks and sent countless emails. I have called their number 3 times. One of them was extremely rude and not one of them knew what to do. They kept referring me to branches of the company. Look up reviews of their customer services. About 90% of the websites (one of which had 761 reviews) gave them 1/5 or 3.8/10. I liked this store; shopped there a lot, but they do not seem to care about their customers once they leave the store. So if you buy something from here you better really like it because it’s almost impossible to reach them if you have trouble with it.


Ella Flesner August 21, 2018 at 3:03 am

I have emailed your customer service at over 12 times and got maybe 2 responses! which did not answer my questions. In one of the first emails I sent, I asked if I could return an item through the mail that I had bought in store. You failed to answer that question. Therefore, I reviewed your return policy online. Under In-Store Purchases or Return by Mail sections, this question was NEVER addressed. I don’t live near one of your stores so I shipped back my items I had purchased in store with tags attached and their original receipt. The other items I had bought online were refunded but these two items were not. No communication was ever sent to me stating that I could not return an in-store purchase through the mail. After sending 2 more emails and not getting a response I decided to call your customer service. I was first referred by your rep to call the store where I purchased the item. So I called the store who then referred me back to your customer service who told me that my only option is to have the items returned to me and I have to pay the shipping. I do NOT want the items returned to me. I WANT A REFUND. You have my products and it should not be an issue. You have your returned product with all the proper doXXXXentation, therefore, I should get my refund. You clearly need to review your customer service policies. I am appalled at the kind of behavior shown by your customer service.


Kaida August 14, 2018 at 9:24 am

It’s insane how Forever21 is receiving so many horrible complaints about customer service yet no one seems to even care. What company doesn’t care about their customers????? I received the wrong item over a month ago, was told to return the item for a refund or the correct item, I did and have not received my received my refund, the correct item or heard from anyone. The last time I contacted customer service I asked to speak with a manager and was asked multiple times why would I like to speak with management after telling them over and over then eventually was told management is too busy and they hung up. THIS IS ABSOLUTELY INSANE ESPECIALLY SINCE I AM A VIP CUSTOMER!!


Judy July 11, 2018 at 3:00 am

Bad customer service,!,,first of all I order a blouse in the store in Burbank June 15th. Was told I would take 3-7 days. Well today is July 10th. I do not have this item and have been change since June 15th. I paid with debit card and money was taken out that day. Call customer service over 4 times and got a different answer from each one. The last one told me I was never charge. What a joke! For this to be a billion dollar company you need to hired and retrain your customer service reps. Enough is enough! I gave up on getting my money back from forever 21. I had to contact my bank and request it be charge back. Lazy a—-
Employees , rude, inconsiderate. Just don’t care. You guys need to shut it down!, I will never shop at any forever 21 store ever!, if you like wash and wear clothes for one day you are good. Don’t ever order online are in the store. Shame on you Do Won Chang. I can only imagine if you took my 25.02 . How many others out there’s!🤔
Sincerly, a real Christian!


Dwayne Juan June 21, 2018 at 9:16 pm

i got burned for 100 dollars ,i wish i would of researched this company before i tried to send my daughter an e card ,tomorrow ill be calling the BBB.


Anastasiya S. March 24, 2018 at 9:25 pm

I have been a very good customer for years here. I have purchased quite a few things online last month. Accidentally it was shipped to my old address where nobody resides. I have never received a notification or a courtesy call from Forever 21. The money has been taken from my account right away. Since I have NOT received the package and/or the call and/or a refund I decided to call them myself. I have tried multiple times to speak with the manager,but most of the representatives were rude and disrespectful….mostly useless and unhelpful…very disappointing. I was told by two of them that I was going to receive a call within 24-48 hours from the manager. I have specified it was urgent! I did receive the call 3 days later from a supervisor named Chris who didn’t care about my issue and/or the resolution. He kept sending me off to on track shipping who I have contacted multiple times and they informed me they couldn’t do anything to help me as Forever 21 had to give them authorization to pick up the package and redeliver it to the right address. I believe the job of the manager to manage his employees and customers questions, issues and concerns. He sounded like I was wasting his time and he definitely wasn’t interested in helping me to resolve the issue created by Forever 21 in the first place. The customer service is HORRIBLE needless to say! I guess you get what you pay for…poor quality…poor customers service if any… low prices, but not all the time…just on sale pieces!!! I am very disappointed with this company…I am not sure how people let them treat them SO poorly! I will NOT buy from hem ever again..I’ll share my unpleasant and unfair, careless experience…I’d never suggest everybody I know to buy from them! Moreover I haven’t received the package…they have stole money from me and did NOTHING to correct it!


Elaina March 22, 2018 at 8:36 pm

I have been employed at a Forever21 for a little over a month or so, and I have yet to see any paycheck. They have been dodging my questions about it with excuses of “issues with payroll” for at least 3 and a half weeks now, and it is completely unacceptable. Their practices have always been questionable, from how their product is made (and where) to their treatment of employees and guests. Employees often don’t get any breaks, and when they do it is never on time. They are also offered just barely over minimum wage, poor compensation for the amount of work they’re expected to do. The customer service is absolutely awful and their HR department have no idea what they’re doing.


M. Armand March 14, 2018 at 9:03 am

I absolutely feel disrespected with Forever 21’s customer service. The s**t sucks and its like hitting the wall every single time. I went online and noticed some items on sale and thought great like me put them in a cart before their gone. Without thinking I did not confirm the advertise price with the price in my cart. Than I ended up paying full price for some items that was advertised on sale.

Please explain this to me!!!!!


DL January 15, 2018 at 2:23 am

My daughter shopped in store #1058, Queens Center, on December 29,2017 at 4:33pm. Receipt #0056-03-31053614. Her cashier was 2139601-darrin. She attempted to pay for her items with a gift card. The cashier told her the gift card did not have sufficient funds. She then proceeded to give him another gift card. He told her that too didn’t have sufficient funds. He told her one card had $3 and the other $8. He never applied her $11 towards her purchase. Instead he took the gift cards from her.
I, her mother, attempted to rectify the situation by first calling the store. I spoke with Gholdwin, a manager, I explained fully what had happened to my daughter and her gift cards, she asked me to visit the store but told me she wasn’t sure what the outcome would be. I did. She was pleasant and remembered my situation and tried to assist me by getting her store manager Ray to help me.
We visited on Tuesday, January 2, 2018 at 4:50pm.
Ray was accommodating at first, he said that it could take awhile as he would have to call corporate.
I gave him a receipt for one of the gift cards as it was a gift to my daughter for Christmas from my sister that resides in NY. The other gift card I counldn’t produce as it was a birthday gift my daughter received from a friend back home in Arizona.
Ray came back with good news. One of the gift cards, the one I had the receipt for, he was able to issue a new one. The other one he wasn’t clear about. That’s when the attitude and dismissive behavior began. He started to question my daughter’s story and how many gift cards she had. He said in a very condescending tone, so you have 3 cards, I can’t replace those’ I began to become very annoyed. I felt like he should have understood the situation before leaving us standing at the counter for so long.
We left with me leaving my phone number for him to call me with a follow up. I have since then heard nothing from store manager Ray SM. of store #1058.
My daughter’s gift cards, $30 and $25 were stolen from an employee! The store manager, Ray SM. vouched for cashier, 2139601-darrin’s character. At first it was reassuring but now I feel like it’s questionable due to the lack of correspondence.


Merna December 5, 2017 at 10:32 am

Put in an order on line signing in to my account that I’ve had over 5 years.
It was 30 percent of items. I placed my order and about 20 minutes later I received a cancellation notice saying my bank could not confirm my billing information. I immediately called my bank and the gave me the authorization number, I called the number provided in the email from forever 21 and the CSR was of no help.
so I replaced the order and the same thing happened again so I went through the process of calling my bank the mistake s coming from forever 21 and they can’t seem to get it.
i SPOKE WITH A MANAGER who was of no use in clearing up the situation he simple told me to reorder my items but I would lose the 30 percent of each item.
Bull XXXXX I tried calling the head office and that number is linked to there customer service number who the hell can you call and complain to when there service stinks!
Why post an head office number if you can’t get to who you need 1 213 741-8257
I want answers can someone contact me via email regarding the problem



Sara November 8, 2017 at 11:48 am

Unpleased with customer service. I called 10/30/17 for a package not received, to hear that they had a “shipping problem” and they my order will need to be canceled. I then asked for a refund (which only seems fair since I have payed for an order that I do not have!!!). It is now 11/8/17 with no refund on my card or even a package! I called customer service again and they were very short and unpleasant with me, just like before!! She said I will receive a refund, but did not sound convincing. All I would like is my money back for items not received!!!! Do not even try to contact customer service for support, because they will not help! This was the first and LAST time I order online from Forever 21!!!


Brandi December 5, 2017 at 8:02 pm

The very same thing happened to me. Customer service is horrible and ver disrespectful. Forever 21 will not get anymore of my money. I’ve been a customer for years.


Kaida August 14, 2018 at 9:27 am



Priya Marzorati December 29, 2018 at 8:06 pm

Me too!!


Annie October 27, 2017 at 2:23 pm

Customer service at forever21 is very poor and very nasty to customers. Am still waiting for my refund and it’s over a month now w/ no answer.


Stephen October 9, 2017 at 2:00 pm

What a JOKE customer service is!!! All calls are going to the Philippines. They aren’t William GN to assist accordingly. Sounds like scripted rhetoric


Christine September 17, 2017 at 1:48 pm

I am a former employee and have been trying to reach HR payroll for several days with no luck. I followed the steps advised on the prompting and sent a email with my request. When i did not get a response in a timely manner, I dialed the number listed at the bottom of the automated reply email for immediate assistance with a case number. When i called they had no idea what i was talking about and refereed me to the same number i called from the very beginning. My new employer needs detailed information of my work history for the last ten years because i will be working on Federal grounds. They need the requested information by Tuesday or will not be able to solidify my employment for security reasons. I am very disappointed a large company like forever 21 doesn’t have a direct line for employees to reach Human Resources for employee verification. My new employer has tried to reach them on several occasions and is getting the same run around as myself. I worked there about 5 years ago and i don’t remember having these issues before.


Jackie December 6, 2017 at 2:30 pm

Were you able to get a hold of anyone, we are going thru the same issue but the store managers have no clue on who or what HR is!1


Sabrina G September 17, 2017 at 12:36 pm

ORDER NUMBER 70782210; my package never was received. I spent over 200 dollars. Fedex said they dropped it off and it never came. I filed a claim with forever 21 and fedex but honestly now I want a complete refund. I was told on the phone that even if my package was stolen forever 21 will not send me a new one I will have to repay the 200 dollars to get a new order. I was treated very poorly on the phone and talked to like I was a child. I am digusted by the customer service, I have been shopping with this store for over 10 years and have spent thousands of dollars and to be treated like this is not good. I would like a complete refund.


gloria moreno November 27, 2017 at 4:48 pm

The same thing happened to me. Did you ever receive a refund?


Renee September 15, 2017 at 2:24 pm

Here is my email regarding customer service:

Topic : Customer Service issue
First Name : Samantha
Last Name :
Email :
Message : Order # 70763169 My daughter placed an order for $ 174.68. She did not give the promo code of HAPPY10. When she called the csv rep advised that since the order just shipped she cannot apply the code. In order for her to receive the 10% off she will need to refuse order and replace order. That is ridiculous that you cannot issue her credit of $ 16.41. You would think with just a large order you honor it. Please advise if you can issue the credit otherwise we will refuse the order and go elsewhere. Thank you her mother .

Their reply;

Hello Samantha,
Thank you for reaching out to us! We truly understand the importance of wanting to get the best price and save when we can. Regrettably, as a company policy we don’t offer price adjustments on our merchandise. We are so sorry for any inconvenience.

My reply:
Thank you kindly for your reply, I will have my daughter refuse the delivery and have it return to you. I thought your company was more customer friendly than this. It surprises me that you are willing to lose a sale of $ 174.00 over a $ 16.00 credit. I guess Forever 21 really does not need any business. Your company must be doing well.

I will be sure to spread the news to other mothers that Forever 21 is not a customer friendly store to order from.


BWalton August 30, 2017 at 12:36 pm

Customer service is awful….return efforts are nearly impossible….customer value is not appreciated…..staff response is scripted and not effective….return calls are never received and resolution of defective items is extremely difficult to resolve…….I will not encourage anyone to purchase their merchandise on line…..very unprofessional


Merrill December 1, 2017 at 5:43 pm

HORRIBLE return policy!!! Furious!!!! 2 over the knee socks purchased (never worn) out of the package and they both had a hole each in one of the socks! I told management that I only bought them 2 days previous, they weren’t worn and I was even going to do a direct exchange!!!! I felt disrespected and not valued as a long time customer. NEVER EVER returning back there to buy anything!


Gary serrano August 14, 2017 at 11:55 am

I am a worker at forever 21distribution center(not as of today anyhow) the work we put in down there to complete the task is underestimated by our pay. Full of favoritism everywhere and not to mention all the safety hazards everywhere, no steel toe boots, pallets everywhere, palletjacks everywhere and not to mention how hard it is for them to pay you if you get hurt, they will find a way to blame it on you. Do i even have to bring up how many times they have stole designs from other companies. This is a perfect example of the rich getring richer and the poor just keep gettinf poor, while they sit on their billions, their workers (the ones that actually helped them get rich) are undervalued and definetly underpaid, but its ok. No wonder there produccion has been going down a 50% and i hope more people learn about this helllhole


Erika Garcia August 11, 2017 at 12:30 pm

I’m disappointed with the customer service interaction I just had with “Peddy”. I called 1-888-494-3837 and had an inquiry and he said he couldn’t price adjust the recent online purchase (that I haven’t even received yet) to the 40% off. I asked him if he’s saying that I have to return the items that I ordered and purchase another set of the items today to get the 40% off and he said yes. I remarked that it doesn’t sound like good practice. So I asked to speak to manager, to which he put me on hold and then came back and said manager is busy and is requesting my call back #. I didn’t want to leave my call back number and I told Peddy I would remain on hold. He did not give me this option, he kept on REPEATING and BADGERING me to give him my # so manager could call back. So I asked him if it is their policy to ask customers for personal # to get a call back even if they’re not comfortable giving it out and he said “THAT IS YOUR ONLY OPTION AND MANAGER IS DEMANDING IT” Demanding it! Corporate bosses out there, listen to the recorded phone call and you will hear that Peddy said “Demanding it” at least 3 times. “He said that I could not remain on hold. This is appalling customer service. How could a customer not remain on hold at customers own request!! So I ended the call with no resolution. I refused to give him my #, I came to your website to try and call someone in corporate headquarters and I called the only # I found 213-741-8257 only to be directed to a call center in Manila. When I asked to lady in Manila to please provide me with a # for corporate headquarters in the US she gave me same 213 #. Please provide me with a phone number for someone working for your corporation in the US. At this point, I don’t want to discuss the 40% off, but instead would like to know how a corporation would be okay with their customers being treated this way. Thank you.


Jennifer Perrini August 1, 2017 at 10:44 am

I made the mistake of ordering clothes online (which I have done in the past without a hitch). They alert me that my package was delivered, but when i returned home there was no package at my home. I contacted customer service and they began a trace of my missing package with Fed Ex, I even spoke to Fed Ex to describe my home and its surroundings, this was now a month ago. It’s been over a month since my order and not receiving my merchandise and I have yet to receive an update or a refund to my Forever 21 credit card. Customer service is unhelpful and reads me the same scripted response every time. how long does it take to trace a package? Why am I penalized for not received my order. I refuse to pay for items I simply did not receive and was told this would be noted to my account (which was a flat out lie) but low and behold my account is now in collections because I refuse to pay a company for poor service, it simply is not my problem the package wasn’t left where it should have and yet I am the one being penalized for it. Let’s see if corporate really cares about their customers. I’ll be awaiting a reply since your CSR agents are unhelpful and they have stopped responding to my emails.


Christina Burns August 1, 2017 at 7:05 am

The Avenues Mall here in Jacksonville FL where you have a Forever 21 hasn’t had a working air conditioner in months. In the last 3 months my daughter and I have shopped there 5/6 times. That store is so large and lots of square footage and it’s extremely hot. I don’t know how your employees could work in those conditions. If it wasn’t for my 13 year old begging to go I wouldn’t step foot inside. Every time I go all I do is sweat. When she tries on clothes she sweats and it’s extremely uncomfortable. I was in there just yesterday and felt like I was going to faint and had to leave. I don’t know what it takes to fix your systems. I’ve been told many times they are fixing it for the last 3 months. I do think it’s unacceptable to have a store this large and have the customers you have and we shouldn’t have to be uncomfortable while shopping. Please fix this system asap or we can no longer shop here. Its scary to think that someone could pass out and faint from this like I almost did and it was scary.


Lissa Williams July 30, 2017 at 5:04 pm

My 13 yo daughter and her friend had an experience with terrible customer service at Forever 21 in Fashion Valley Mall in San Diego. My daughter bought a blouse for $20. She then found it cheaper at another store in the mall and returned to F21 to get her money back. She was waited on by manager Kelly who apparently needs further training in customer service. My daughter politely approached the counter and said that she would like a refund on a purchase she made earlier that day. Kelly quickly snatched up the shirt and asked her if she had an ID. As my daughter is only 13 she does not have an ID. Without giving her any options on the return, Kelly gave her a card which had store credit on it. My daughter did not want store credit as she knew the $20 was mine and wanted to return the cash to me. She explained this to Kelly who rudely told her all she could receive was store credit as she did not have an ID. My daughter then said I would come to the store w an ID so she could get the $20 back. Kelly said that was not possible as it was too late. My daughter was upset and called me so I came to the store. I spoke w two other associates and explained that I would like the $20 cash and not the store credit. They said they could not do that, nor could I buy something with the store credit, return ti and then get my money back. I explained that Kelly didn’t even give her an option as she would have called me immediately if she would have known she could have received the cash back if I showed up w my ID-however, she was never given such options. Perhaps with all the negative reviews regarding customer service I am seeing all over the internet it would behoove F21 to actually train their associates in good customer service and common courtesy. Cause guess what F21?? Young girls like to shop at your store…young girls who have years and years of shopping ahead of them and who will likely spend lots of money at your stores. Well, not my daughter any longer. This used to be her favorite store and now, this experience has left her never wanting to enter a F21 store again. She and her friends will no longer shop at F21. Its a shame that a company is ok with losing customers over a $20 transaction.


MARK July 19, 2017 at 9:06 pm

I am writing to complain about very poor customer service at your store in 12 OAKS MALL, NOVI. I was treated very rudely by your cashier KENDRA, who proceeded to berate me and accuse me of breaking the line, while I stood politely in line and proceeded to the counter when my turn came. At my protest at this rude treatment, she proceeded to ask other customers loudly about whether I was lying . On my further protest, I was told I need to learn manners and had the receipt thrown on the counter. When I demanded to speak to the manager MARY, I was told she is very busy and cannot come to talk to me.
I am deeply disappointed by such poor show of customer service. What is more concerning is the racial undertones to this behavior. I am expecting a response from you regarding this matter. Anything less than a stellar corporate behavior on your part is unacceptable.


shany Dillow July 15, 2017 at 7:10 pm

July 8, 2017
My family and I went to Forever 21 in The Woodlands TX and in their store it is mentioned in huge signs “Everything upstairs under $10”. The sign is on their escalators so it’s HUGE! As I was checking out, there were a couple of items that were not under $10. In fact, ,it was $12 and I told the lady that the sign says they were trying to weed out the items that were over but that was the price. I asked if she can honor the “under $10” and she said NO. This is FALSE ADVERTISEMENT. My items actually should have been $9.99 not $10 if they were honoring their sale. I even took a picture of their sign as proof. They either need to fix this sign or honor the sale that is stated in their store. I hope to hear from their customer service or from corporate. Very disappointed and will not go back unless they are honest.


Hien Hoang July 4, 2017 at 6:44 pm

My name is Hien Hoang. I am writing this to let you know that my family just had a really awful experience shopping at Forever21 store in Westfield Santa Anita, Acardia. Most importantly, all of this negative experience came from a store manager named Maita. So today, Tuesday, July 4th, my sister, my friend and I visited this store. As my sister were putting on a dress for me to see, the store manager came to us and said out loud that we should try the clothes in the fitting room and that is the reason why they have a fitting room in the store. The problem is not about the message but the way she delivered it. She was loud and gave us attitude right away. Moreover, she asked a male associate to follow us, made sure that we dont steal anything ( I believe). We felt so embarrassed and insulted. I wonder is that the right way a manager treat their customer?
So after a while, we went to check out and I requested to have a talk with that lady. I told her that: next time, if you want to say anything to your customer, make sure you say it in a professional way. What you did just now made us feel that we were being insulted. And that lady was still giving us attitude then and refused to say sorry. With her chin up high she asked: why do I have to say sorry while giving us a disrespectful look. At the end, i think because she ran out of her logical reason for her unprofessional behavior, she finally said sorry to us with a mocking voice and still refused to admit her wrong doing. As a manager, you should know better Maita! How could you treat customer in such a poor manner? Is this how Forever21 value their customers?


danielle chaney June 13, 2017 at 8:17 am

My name is Danielle, I am filing a complaint about my recent experience shopping at a forever21 located in the Tucson mall in Tucson, Arizona. I have been to that location several times and spent hundreds of dollars of my hard earn money in the short time that I’ve lived in Arizona. When I visited the store on June 5, 2017 with my sister on her vacation, we were followed around the store as if we were criminals by an associate at that location. We had done nothing wrong and there weren’t many people in the store which is why we could tell we were being followed. When we noticed we were being followed We tested our suspicions by riding the escalator up and down a couple of times to see if the associate would follow, and she did. We were the only women of color at that location which is why we feel we were being discriminated against. When I confronted the associate and the store manager about their behaviors They insulted our intelligence and refused to admit any wrong doing. I am shocked and appalled that management and the associate handled the situation in such a poor manner. This is not how valued costumers should be treated and We should not have to endure this type of conduct when we’re out shopping. We visited several other stores at the mall that day and did not experience any other discriminatory practices. If this is the type of service Forever21 is giving I will no longer shop at Forever21, my ancestors have fought long and hard to be treated equally and I should not be subjected to this type of discrimination in this day and age.

Thank you,
Danielle Chaney


Nkechi Ogbuchiekwe-Blake June 12, 2017 at 8:05 pm

I have had the worse possible experience with this company. After this experience I will make sure I share on social media about how awful this company is. I purchased $195 worth of clothing that did not arrive on time prior to my trip. So I went to the store and purchased $100 worth of items. I specifically as the associate at the store what was the return policy and if I could return it she said yes, just make sure I keep all tags attached. Of course, when I tried to return the merchandise it was a different story. The girls in the store were so rude and impatient. They rolled their eyes at me and refused to let me speak to a manager that was in the store. Then after me asking repeatedly they said she was in a conference call and I saw her in the dressing room area. Then they directed me to the customer service number which I spoke with Teddy in the Philippines and she was the worse. You can tell she was reading from a script and kept saying the same thing over and over again. She then told me to mail the merchandise in so that they can return my payment in the way that I paid which was through pay pal which debited my discover card. I had to pay $36.80 to ship it and I want to get reimbursed for all of my troubles. I finally spoke with a manager that called me back four days later and he said he can offer me a promo code that expires in 30 days. I refused this is not fair and your practices are deceptive. I will never shop here again and make sure I contact the media in anyway that I can. I have been very patient and no one has offered a viable solution. I need someone in the United States preferably to call me back or email me back regarding this.


ANON May 27, 2017 at 7:12 pm

I prefer to completely stay UNKNOWN, the visit to forever 21. As a translator I was to assist in a language translation, during the visit one of the ladies I translate decided to go to the fitting room to try on clothes, As the other lady stood outside the door to wait as the other one dress and show the lady out side the door. As a translator, I translated. UNTIL, a gentlemen approached stating he is the manager NAME ERNAL FROM LONG BEACH, CA FOREVER 21. He insisted me and the lady out side the door to leave out of the dressing room. I explained 5 times I am a translator and the lady who is trying clothes can not be seen changing due to her religion and not just that as part of the religion she was not able to come out of the dressing area to show the other lady the clothing she was trying on. The main reason was to stay right behind the door out side of the dressing room in no ones way. It continued, and we left , great disrespect as many in line of the forever 21 dressing room starring. THE MOST OUTRAGED, DISRESPECTFUL FOREVER 21 BASED ON TRASNLATOR AND RELIGION. AFTER PURCHASING CLOTHING HE INSISTED TO APOLOGIZE AND TO NOT TELL COPERATE. THIS IS A DISGRACE AND SHAME


Hanna brandow April 22, 2017 at 4:11 pm

Long story short, someone decided it was acceptable to PEE in the dressing room at forever 21. Unfortunate for me, I was the next person to enter said dressing room. SO, my personal jeans, my personal keds, and the dress I wanted to buy got soaked in urine. Upon bringing this to the manager, I was offered 60% off clothing I NEEDED TO BUY or else I would have had to leave the store naked. After BUYING cheap leggings and shoes, and going to the restroom to wash my hands, the manager ran after me and refunded me for what I bought, after speaking to a higher-up.

This is the most ridiculous thing I’ve ever experienced. I’m seeking damages to pay for my clothing to be dry cleaned (which is $25) I have tried to notify the company in every way I can and I am not being heard.


PFFFT July 31, 2017 at 11:02 pm

why didn’t you blame the person who peed on your clothing? they’re the horrible people who decided to take a piss in the stall next to you, you were just unlucky and the fact that you went through all that process to blame everyone else sounds ridiculous lol


Faith April 6, 2017 at 2:03 pm

Horrible customer service returned and item and thought I was getting and exchange and little to my surprise they only exchange at the store,but most of the better preferred inventory was online.The sales rep when I called argued with me about their return policy and refused to put the manager on the phone. Will never support this business again beware.


Lisa March 24, 2017 at 1:28 pm

Terrible….I ordered online 14 days ago, had it shipped to store and still dont have my items! CS says it should have been there 3 days ago. SMH!! Never again


Casey March 15, 2017 at 8:47 pm



Courtney March 22, 2017 at 7:48 pm

I bought a nice amount of items. I opened my package and found a pair of earrings that I ordered were broken. The clasp did not close. I called customer service and was told they do not take jewelry back. She told me to send photos of the defective item and I did. I was emailed back the next day about sending another set because they couldn’t see them clear. I sent the same set and they got them just fine. I can’t take them back and now they’re telling me to mail them back in. The earrings costume $2.33. I’m not annoyed about the money back but the principal that I have been given something broken and now I have to keep them? What the hell’s that about? So they just lost a customer and I’ll get my things from somewhere else.


Irene March 15, 2017 at 5:34 pm

It is shameful that a billion dollar corporation can take money from young girls and never deliver the goods. Have spent many hours try to recoup 80USD but keep getting the run around. Someone please start a class action suit.


onerebecca March 14, 2017 at 9:48 am

Does anyone know how I can get help with a return that I returned one month ago? Forever21 has the worst customer service and I will never ever shop here again. They obviously do not value their customers. I’ve sent 3 emails, which either bounce back to me or go unanswered even though it’s the same email address. I’ve called customer service 6 times and still no one will call me back (supervisor). I sent an item back with their original packaging and their return label, but unfortunately, I did not use a tracking # method only the regular paid postage. It’s been over a month and this item still hasn’t come back to me nor has Forever21 refunded my monies.


lisa December 9, 2017 at 7:39 am

I know this isn’t helpful for the issue you have right now but for future reference if the receipt doesn’t say final sale or on line return only you can return your items in the store


Dina Hennessey March 13, 2017 at 1:26 pm

Worst company and customer service ever! Ordered e-gift card last Thursday and I still have not received it. They had no problem taking my money right away though. I called today and got hung up on twice before they said they will resend the email…but it will take another 24 – 48 hours. This was someone birthday gift. I will never order or buy anything from this company ever again. Customer service needs to speak English if dealing with the United Sates customers.


Desiree March 12, 2017 at 2:06 pm

This is the worst frost experience for a worker at forever 21 in lenox. First I get short curved on pay and get put on a three day shift for for three weeks. Also I don’t not think that you should tell the employees that they aren’t allowed to change their shift time then turn around and ask if anyone can take a morning shift. I also do not like the fact that I take a time off but still get put on anyway. With the theft situations you all need to be more attentive with what goes on in the store by having multiple people working a shift to where it doesn’t put stress on the closing shift. I think it’s unfair that at one point you tell us we cannot change our availability then all of a sudden tell us that we have to just because we suddenly have something come up. That isn’t professional as a manager for you to do that to a worker. And what I can not also stand is that you still have clothes from a different season still out when that season had past and allow the fact that you all do not dispose of torn items claiming the someone will come along and buy and fix the item themselves. That is unacceptable even for the store


Margarita Salazar March 9, 2017 at 12:35 pm

I’ve been trying for weeks to get in tough with the corporate phone number and its frustrating. No body answer and they hang up the phone. Worst service ever.


Craig salonsky March 6, 2017 at 10:02 am

I got a dress for my child it was her photo day at school I washed the dress the way the lt said to it shrunk when I called they told me to bad I asked to speak to a Mg they told me no and hung up Nasty rude the girl was named soffie


Zenaib Ahmed February 26, 2017 at 9:51 am

What kind of company allows their staff to be under the influence of drugs?!? I currently work here though I think she an good person Mayra villarruel always smells like drugs/marjuana i looked up forever 21 on twitter to like the page age you can clearly see her say “They called me into work and I said yes. I shoulda said no cause I’m stoned” being on DRUGS and interacting with young girls?!? the smell is horrible and if they don’t fix this I’ll make sure this goes viral. drugs are NOT okay. What a disgraceful company!!!! DO NOT VISIT THE CHICAGO RIDGE MALL LOCATION


Jennifer Pierman January 24, 2017 at 4:48 pm

This is the biggest piece of crap company there is! Worst customer service I have ever experienced and I to am in the retail customer service field and I am disgusted with how I have been treated! Never ever order from this company! I ordered a dress on line that I was getting married in, I was to be married on Dec 21 2016 and my dress arrived at the wrong apartment on December 20. My dress got delivered to the wrong apt and I even paid the extra 22$ to have it sent over right away. I never got my dress and I never got reimbursed for it either. I called and complained at least 15 times no joke and these pieces of XXXXX will do nothing about it! UPS said they would reimburse forever 21 for the mistake and then forever would reimburse me which I should be first anyway but besides that ups can’t do anything until forever opens up a claim which they will not do for whatever reason! So they ruined my wedding day by not having my dress and they are not paying me back for a dress I never received either. I have talked with supervisors and plenty of the idiotic staff that have. I am not done fighting this I will take this to court which I am in the process of filing a lawsuit now. I have never been so angry dissapointed dissatisfied and disgusted with any other company. Forever 21 does not care about you or your money or customer service and I am amazed that they are still in business! I was the customer I did my part by ordering a dress for a very important day by paying extra for a fast deliver and I got nothing in return but bullsh*t and how they will not open up a case because they feel like they are not responsible which makes zero sense! I will also be contacting the better business bureau to advise them that forever 21 steals from there customers and gives terrible customer service. Please stop ordering from them they do not deserve our money, there our plenty of other stores that have just as cute if not cuter clothing and will not rip you off! Forever 21 should not be in business and if you care about your hard earned money then don’t waste it on a piece of sh*t lying stealing company as this one! I don’t care if it’s only 55$ I want my damn money back forever 21 and I will not stop until I get it! I will take this to court and tell everyone I know to never shop with forever 21 again and I know I went from loving this store to hating it and I will never buy anything from them again!! I give them zero stars and on a scale on handling customer service from 1-10 I give them a zero!


Theresa January 22, 2017 at 11:59 am

theresa.merola at

I can see from the comment thread that I am not the only person experiencing terrible customer service from this company. Being I work in the customer service industry, I was appalled by the incompetence the representatives that helped me beheld. My order # is 64917945 and I was charged for expedited shipping in the amount of $26.95 but my issue with this is that I did not choose to have expedited shipping so I was charged in error for this service that I never chose. I made multiple attempts to contact customer service, supervisors and to have mynissue escalated but everything I requested was unsuccessful. The customer service team of this company is horrible and was of no help. The promised me phone calls that were never made and were unapologetic to an issue I was having with their website and because of that incurred fees that were not due. Can someone with higher authority please contact me to actually help me and help me resolve my ongoing issue with your company? My contact number can be found in the multiple emails I have sent requesting to be contacted.


Grace Moffat January 16, 2017 at 12:04 pm

First I had to call in because my tracking code kept saying it was invalid. After being hung up on several times, I was finally able to speak to someone who wasn’t just reading answers off of a screen. They claimed that there was some warehouse issue and had to reprocess my order. When I received my new tracking info I noticed that they would be sending the package to an address that doesn’t exist physically (Incomplete shipping info) But because I receive packages regularly (from other companies) so the post office recognized the name and the postal code was correct I would be receiving it a bit late but it would come. Then Canada post “lost” my package.
As if this wasn’t frustrating enough, Forever21 then told me that it was on Canada posts end to start an investigation before they could begin their 21 day investigation. Canada post started two service tickets for me which expired because they need information from the sender (Forever21) before they can process anything. Forever21 refuses to contact them on any matter and Canada post refuses to contact them likewise since it is on their end to do so. Being caught in the middle for a few weeks now I’m losing my mind over the fact that this multi billion dollar corporation refuses any customer service help at all. And by the way, I worked in several call centers for over six years and happen to know that it I am (As a paid customer) I am legally allowed to demand to speak to an authority figure if I feel I am not receiving the help I need from the representative or I feel I am being mistreated. Constantly refusing me this right is insanely frustrating. How can you operate a business in North America and not follow any of the rules? I have been hung up on over fifteen times for just requesting (politely) a supervisor or manager. Nothing at Canada post can move forward without their shipping information and they insist that its Canada Posts fault so they should have to do everything. I am so sick of hearing “I understand mam but…” If you understood, you would see that it is up to you and in your control to fix this. How can I see this as anything but theft at this point? If no one will resolve this am I just supposed to let forever21 keep my money? Maybe $103.19 isn’t a significant enough amount of money for this multi billion dollar corporation to provide fair customer care or trade for that matter but I feel that any amount of money paid for goods or services merits not only fair trade but customer care. This is North America is it not?
I have filed with the FTC and will continue to pursuit this possibly to the highest degree, maybe even the media if this doesn’t get resolved soon. AND I am fed up with contacting you only to be hung up on. MAYBE you should contact me for a f-ing change!
So, just as I am positive, that you would have and will continue to press charges on theft as is your right, I will too. After all, you are not some poor kid in a store sucXXXXbing to the temptations stemming from lack and poverty, you are a self proclaimed multi billion dollar corporation!


Lynn Stilborn June 7, 2018 at 1:38 pm

Just go through your credit card company or your bank if you used online debit to get a refund. That is your only recourse, unfortunately. The exact same thing happened to me with this company. I purchased a dress for my daughter (at her request) from this shady company. I got nothing but the runaround once they f-ed up my order. I told her that I am never making another online purchase from these a-holes again…so she’d better find something else. They will return your money…just don’t deal with them anymore, simply go through the bank cuz it’s not worth the stress.


John January 13, 2017 at 1:46 pm

Worst company ever!!!! Customer service is a joke. I place an order and they send the wrong item. Cal customer service and they can care less. Their response is send pictures of the wrong item and we will email you a shipping label. That was 2 days ago and still no shipping label. Rep would do nothing to help resolve the problem of getting us the correct item. Asked for supervisor and this was like pulling teeth. The name I was given was Adrian R. He wasn’t very helpful either. Asked to speak with his manager but he is the “highest” person in the office. I ordered the item in plenty of time for my daughter’s dance presentation but they would not offer express shipping unless I paid for half. Their express next day shipping ($19.95) can take 5 days. They will take from 1-3 days just to process the order. They are a rip off. I will never shop with them again.


Joyce January 13, 2017 at 9:11 am

I just lost $50.00 buying from this terrible Company. The Customer Service Department is TERRIBLE. I bought an item online that came damaged but I didn’t notice it until i took off the tags. Now i can’t return it because i took off the tags. There is a rip going down the side of the dress and i can’t wear it and with this material it can’t be fixed. So what do i do now? I will never buy a single things from Forever 21 ever again. I am going to call my credit card company to see if anything can be done.


Ty H January 12, 2017 at 1:39 pm


1) It takes 24-48 hours for you to receive the gift card!

2) If the recipient of the gift card doesn’t not receive it at the email address you gave them, they will not allow you to change the email address, even if you are the person who paid for the gift card!! You literally would have to cancel your order (wait for them to refund your money) and reorder another gift card and wait another 24-48 hours to receive the new gift card!!

3) The customer service with this company is HORRIBLE!! They are unable to adequately assist you and if you ask for the corporate number they refuse to give it to you!!


Andrea o January 9, 2017 at 12:48 pm

I had the worst customer service in forever 21 at the mills at jersey garden on 12/14/16. A employee was being disrespectful talking to me as if I was garbage I felt attacked and threatened that she was going to hit me. On top of that when I was being ringed up by the cashier had a nasty attitude didn’t know what she was doing because she didn’t add the item to the bag that I was charged for. And when I called back the store the employees Jonathan and Karen were absolutely rude and told me that they can’t do anything just the store manager can. And when I asked to speak with the store manager they didn’t let me know when she was available. They told me to give them my information and she’ll call me back. The store manager never called me back and it’s already January 9,2017 a month after the purchase. I want a refund for the item I was purchased for. All the employees in this forever 21 are rude, nasty, disrespectful, rachet, and crazy. The Employee who claims she’s manager her name is Karen she is so rude. Even rolls her eyes when she’s ringing people up and to people of color she’s worse. Worst experience shopping here.


Nikki bowen January 7, 2017 at 4:28 pm

Horrible shipping and customer service. Made order Dec 24 2016 for ship to store, consumer relations told me my order successfully shipped Dec 27 2016. When ordering online shipping time to store was 5- 7 bus days, consumer relations advised to exclude holidays Christmas and New years. Today is January 7. I have followed up 8 times been hung up on by 1 representative in consumer relations representative by the name of Mark. I have still NOT received and order. I am told from consumer relations there is no tracking number because it was shipped to store . I have no way to track my order. I’ve created an account but still cannot track order. This is the 3rd issue I’ve had with forever 21. I will never purchase anything from them again. Once this order comes in I will return for my money back .


Gabrielle Pinard January 5, 2017 at 10:51 am

Hi i have been shopping at your store in Quaker Bridge Mall in Lawrenceville New Jersey for many years years.. and i I have to say it is now terrible to shop there… the lines are almost out the door because the staff refuse to open other registers that are available upstairs. All during the summer and holiday week it looks as if i am waiting at the immigration line. This has been going on far too long i have noticed lots of customers put items back on the floor and walk out due to the ridiculous long lines.They have other registers that can be utilized but are not being used when asked about it they just shrug their shoulders. Please look into this issue. Any time of the day the lines are like this.


Eldon December 31, 2016 at 2:02 pm

Inferior clothes. Terrible service in store and on line. Do not waste you hard earned money. Also the company does not stand behind their clothing. You buy it its yours period. Does not matter if the items are defective. Forever 21 you get an “F” across the board!


Louis F December 30, 2016 at 7:26 pm



Dr.Timothy Barton December 30, 2016 at 3:58 pm

My name is Dr.Timothy Barton the store I will be talking about is in Champaign IL ! I went to shop , clothes everywhere I tripped over a pair of pants non of the co-workers went to hep me or even asked if I was ok ! I didn’t get hurt or anything ! So I just blow it off ! I was looking around in the men’s department I had 5 pares of jeans on my arms and 6 pares of shirts I asked for a fitting room the women that was working the fitting blow me off the second time , I was getting fed up I told her I was in front of the girl uou just let go in head of me she just looked at me like I was stupid or something! After I tried everything on I went to check out spent 189.47 and the black women that was checking me out was telling me that sweater I was wearing was ugly ! You guys need to do something about this ! I’ve never gotten treated so rudely in my life ! If this problem doesn’t get fixed or if I don’t get reimbursed ! I will be taking legal action from my fall ! Because I did go to the Doctor and got my ankle checked out !


Michele M December 29, 2016 at 12:47 pm

I just finished an online survey for Penney’s, complimenting their customer associates. Sadly, I can’t say the same for my experience yesterday in your Walden Galleria store. Three associates behind the counter, and not one of them greeted or spoke to (except to give merchandise total) any of the customers while I was in line and during checkout. The three spoke to each other and talked about a number of things, but not one of us was greeted or thanked — and I’m probably talking about 7 customers or so during my wait. For the record, the date was 12/28/16 and the time was 6:14 p.m. I don’t require anyone to bend over backwards, but a simple hello and/or welcome and a thank you would have been appreciated. Also, while waiting, a mall security guard brought in a piece of merchandise from your store, but the associates were ‘arguing’ over what to do with it since it didn’t have tags and didn’t know if it was stolen or misplaced by a shopper in the mall. The whole experience was odd and unprofessional — especially since the two male associates were making fun of the female associate. I just thought someone should know since I wasn’t the only one who seemed to have an issue with this.


Louis December 29, 2016 at 11:23 am



Nick Felix December 29, 2016 at 9:51 am

We have purchased many items over the years from Forever 21 with no issues. We ordered a wind breaker jacket on line during the 2016 Thanksgiving holiday. The jacket was worn twice in 2 weeks and the bottom metal snap off button broke off. We called customer service and was instructed to take a picture of the damaged item and send a copy of the invoice. After a week we received an email that the tags must be attached in order to return or replace the item. How can you wear a jacket with the tags on?? We went back and forth with customer service several times and was denied a request for a supervisor. (we were told one was not available) I called back a couple of time and spoke to a supervisor. We were told the same thing. Then the supervisor told me that he could offer me a special discount of 15% to buy another jacket. (are you kidding me?) This is the worst customer service I have ever received. This company does not stand behind there product. I am going to spend my money somewhere else. There are many companies that appreciate loyalty and value their customers.


cheryl December 28, 2016 at 5:23 pm



TAMMY December 23, 2016 at 9:54 am



Jason December 28, 2016 at 9:04 pm

Your products are very cheap and I’m going to contact the better business Bureau as well as business administration bureau.


Canishs December 12, 2016 at 5:06 pm

Forever 21 is the worst place to shop their clothes are cheap that prices are high customer service is the worst and I will never ever ever ever shop here again. (plus size ladies Charlotte ruse is the new come up)


Henry December 12, 2016 at 3:46 pm

Question for all, With so many complaints against and about this company, why do you still shop there? Why don’t you tell EVERYBODY who will listen your story. I’ll bet they start listening then?


Niikki December 11, 2016 at 11:01 am

I went to pick up an application for job hunting and the manager there was very judgemental degrading and rude to me when all I wanted was an application. I hope you will do something about this manager and her behavior.


Ki December 10, 2016 at 12:36 pm

I place my order on 11-18-16 and the product was not out of stock. Now on 12-10-16 you all email saying it’s now of of stock. All you can say is sorry over email and I been waiting on this product that I need for an event next week!!! You all didn’t even try to compensate me or anything for this for this, it’s just like whatever get over it and move on! This is just ridiculous, you all don’t ever have to worry about me purchasing anything from here again!!!!!!!!


Megan December 7, 2016 at 1:14 pm

Forever21 is a greedy company who does not care about its employees or its customers. All corporate thinks about is how to line their pockets with more money. They have the worst return policy.Their customer service has gone down the drain. The products they sell online have been manipulated with Photoshop and other light enhancing programs. So when you see an item online and it looks light orange, unfortunately when you receive they item it is more light brown. They are a sneaky company that will do anything to get money. The customer service line rarely has the capacity to resolve any issues. Then why even employe workers if they are unable to ever help customers resolve their issues? You can clearly see where the direction of the company is headed. All the negative reviews about the company speaks for itself.


Aidee Holguin December 5, 2016 at 6:17 pm

I ordered items online Oct 7th and never received them. I have been dealing with this issue since then. They filed a claim with Fed Ex and said this would get resolved 10-14 business days later. Still nothing. They keep telling me to call Fed Ex and Fed Ex tells me they cant give me any information because im not their customer. I have asked numerous times to speak with a supervisor and no one calls me back. I dont know what else to do. I love their store but now im 200 dollars out of pocket and i dont feel like they have even tried to resolve my problem. I am so disappointed with their customer service. I strongly believe something needs to be done. If anyone can help please.


GINA CHESTER December 5, 2016 at 5:48 pm



Kiara Robinson December 3, 2016 at 12:45 pm

Most horrible experience with this company yet. I placed my order on the 17th of Nov and it is now Dec 3rd and I still have yet to get any info on what happen to my package. According to my tracking number with FedEx, the package was going to be sent back to the shipper because of an invalid address on the 26th but then states that was delivered somewhere in Huntsville two days later on the 28th of november, where? Your guess is as good as mine. Now I’ve been in this battle with usps, fedex, and forever 21 trying to figure out what happen and where my package is. There’s been no resolution yet, the customet service agents I spoke with on the phone were rude and not helpful at all. They had no remorse for my situation, didnt apologize once and pretty much accused me of lying about not receiving the package. Now their telling me I would have to go through this whole process which will take just as long to get my money back! Absolutely ridiculous and to make matters worse, the item was a Christmas present and is now sold out so I couldnt even order another if I wanted to. Ugh!


Ki December 10, 2016 at 12:39 pm

Same thing happened to me! They don’t care and customer service is horrible!!!!!


Vanessa gaspar December 2, 2016 at 10:39 pm

I’ve never had a problem with forever 21 until now, I am highly upset with the customer service I have received. Here is my situation I received a promo code to shop 20% off the weekend of Black Friday now instead of me waiting till cyber Monday I figured why not place an order since I have a promo code. Well I picked out a few things and I type in my promo code I received and it didn’t work I tried 3 times till I figured why not just place the order and contact forever 21 to help me adjust this order. well considering it was a late Friday night I wrote an email through the website nobody ever responded so I wrote another one on Monday still no response. So today I decided to call since I never received an email about it being shipped I figured maybe there was a delay or problem nobody has contacted me. As I explained my problem to the woman she tells me how many people had problems with this promo code I said okay so I want to adjust my order because that is the only reason I shopped or else I would of just waited to cyber Monday. She said the only thing she could do was for me to send me order back when it comes in ( I would have to pay for the shipping) so either way I was in a lost. Considering the problem was not even my fault I thought I could be better serviced. Oh and I wanted to speak to a supervisor and I was left on hold for a while the person tells me that the supervisor is busy with a situation. At that point I given up nobody wanted to help me after I’ve shopped at this store for many years highly disappointed pretty angry that I don’t wanna step back into a forever 21 and I will be unsubriscribing for the emails since Nobody would like to help me


Mel November 30, 2016 at 9:29 pm

I ordered my item online but was not able to reach costumer service through email. I had to wait 3 weeks and when I finally reached someone through live chat, they said the order was delayed. The person did give me the option to wait for my package but also kept asking if I just want to cancel. Does it really take 3 weeks for 1 item to be delivered to the store? I ordered and my item was shipped before the holidays so I do not understand why it took so long. Very poor customer service. I emailed customer service 2 times over a week period and there was no response back.


Vanessa gaspar December 2, 2016 at 10:41 pm

Yeah apparently they don’t receive emails when I called today they told me they had never received anything from me…


sam Akil November 27, 2016 at 7:20 pm

I was at the Georgetown DC store with my daughter waiting on a long line, with only 2 cashire are open neither one stong enough to handle a cash regester. some how the manager sent athird associat to open extra cash regester, once he got there start questioning which regester is functional, they point her to the one think might work.
20+ min pass by till my turn, she ringed me up, but coudnt print or email the recipt. Here we waitting to get a manger 10 mint. later came to help with out appologizing or any aknowledgment to my preasant she picked up the recipt and throw it in the bag ,and procceeded walking away , when I looked at her and said Thank you for your patiant and your business ,( she is the preganet manager ) very bad customer service and poor example to other associates . When I and we the consumer are payinf the CFO ,CEO and every associat salery to be treated like that . May that the way they do business in China. But never again in For ever lost my busness .


Ailene November 26, 2016 at 10:11 pm

I went to forever 21 @Fair oaks Mall Fairfax today and I was buying 4 pairs of jeans. The cashier told me if I buy two pair of jeans that price of $9.90 I will get them for $7 dollars each. I told her to go ahead ring me up for 4 pair of jeans and I will pay for 4 of them . Instead she charged me for 2 pair of jeans for 7 each and 1 for $9.90 and the other 1 for $8…So I said to her you over charged me…. The cashier said the other jeans that I got is not the one that for 2 for $14. But I clearly told her to ring me up 4 for $7 dollars each….So I said to her ok I will get the same items that will ring up for $7 each instead just tell me which one it is….so I when to her line again and this time she told me she will get the manager and will returned the two items that is not qualified for the 2 for $14 . I said ok fine and she explained what she told me to her manager and the manager did the returned and he did adjust the price and give me the 4 jeans for $7 each and his trying to give the difference back on merchandise credit. I told them I paid using my credit card and If he can just put the difference back on my credit card instead because I’m just visiting for the holiday and where I live we don’t have forever 21 store. Instead the manager named Justin Brooks void all the transaction and refused to sell me the items and his reason is because is no longer on sale and ignore me the whole time I was talking to him. I find them so Un professional and rude for treating their customer like that…every time I’m in the Virginia and Maryland area I always look for the forever 21 store and buy a lot of clothes since we don’t have this store in our area. So for now on I will never go back to that store ever again and I will also make sure my friends and family will never buy anything from that store in Fairfax because I don’t want them to experience what I experience. . .I hope the forever 21 HQ will please do talk to the manager at Fairfax store not to treat their customer so rude and act unprofessional. Not because I’m Asian he has a right to treat me that way and embarrassed me that way in front of all of his employees and customer. And he act like since his the manager in that store that he will never get in trouble and he said to his cashier that go ahead give my name to her and he does care anymore. His so rude for acting that way


Michael November 22, 2016 at 6:42 pm

Horrible experience at the Forever 21 located in the Arden Fair Mall. Adress is 1689 Arden Way # 1144 Sacramento CA 95815.

The line had 20-30 people and they had only 2 cashiers! Meanwhile you see at least 10 other employees walking around. I go up and ask two employees to bring someone up. The first one said they were trying to find someone. The second, who was up at the register and didnt bother to help or call someone, gave me attitude and rolled her eyes. Please fix your management. If you see its busy, send many of your employees that are present to the front. Manager’s name is Amanda. After they see me ask and everyone getting restless and leaving the line, that’s when they start to panic. You lose money due to poor management and a lack of team effort.


Jessie Crawford November 20, 2016 at 9:44 pm

Words can not express how awful of a customer service experience I just had with Forever 21. My blood pressure must be up. 57 minutes on the phone and I still dont know WHY my online order ship to the store order was cancelled….oh wait…that’s right, it was cancelled cause I never picked it up….funny cause I never got an email saying it was ready for pick up….no call from the store…nothing. Even TONIGHT….when I call the 1-888 number….it says my order is “on its way”…..yet customer service is telling me it was cancelled due to me not picking it up. I only ever received my initial email about my order…nothing in spam….nothing else. I even called the store and they told me the order should be there soon and I will get contacted by email. Nope! SO, my order was cancelled, I got a credit back on my credit card…I used a store credit for the rest ($32.80)….oh yet customer service was able to give me the “number” back….doubt I could use my handwritten note at the store.

That’s ok….I can reorder…but wait….the one item is not available anymore…again sorry to the customer. So, now only one item and I have to pay for shipping to my house now….am I not the customer here? Why should I have to pay shipping when it was not my error in the first place?? The system is STILL saying….my order is “on its way”

Awful, awful. I am so happy that Amazon, Kohls, Victoria Secrets, American Eagle, Target, Walmart does not treat its customers like this.

I highly doubt I will hear anything back from Forever 21 about my customer serivce issue tonight and the problems with the ordering service but I will make sure others hear about it. This has been the worst experience ever.


Brenda Becker November 15, 2016 at 12:53 pm

It’s difficult to even put into words the frustration I am having with your company. Order placed 10/6/16, #62612902. Delivery status showed delivered 10/12/16. WE DID NOT RECEIVE THE ORDER. I called your overseas customer service people mid-October. They told me they would file a claim with Fed Ex and I should call back in 15 business days. I called back November 1. I was told that Forever 21 had made an error in the details of the Fed Ex claim and it did not go through. They “rectified the error” and told me to call back November 15. I called back today (November 15) and was told they are waiting for a response from Fed Ex, but that I could call Fed Ex and they gave me the case number. I called Fed Ex who stated they are WAITING ON A CLAIM FORM FROM Forever 21. The form is available online or you can call them at 800-463-3339 to get his form!! I called Forever 21 back who told me that they had submitted the information to Fed Ex and are placing a tracer on the package. They told me to call back again in 5 business days. REALLY!?!?!?!?! Fed Ex also tole me that Forever 21 certainly does not have to wait for their information to issue a refund on our order. Come on people. This is totally unacceptable customer service.


Aidee Holguin December 5, 2016 at 6:29 pm

I placed my order oct 7th # 62614669 supposedly i received on oct 11th although i never received it. Forever 21 said they filed a claim with Fed Ex and told me to wait 10-14 business days. I called them back snd said i needed to contact fed ex, so i did. Fed ex customer service told me i wasn’t the customer and they couldn’t give me any information. I have called forever 21 numerous times since and still nothing. I requested to speak to a manager several times and still nothing. I feel as if they dont care about the customers (us) and i am very disappointed in that. Not one thing has been done by forever 21 to even attempt to help and resolve my issue. If anyone can help please do. With Christmas coming i can’t possibly just be out 200 dollars. This was part of my 21 year daughter gift. Thank you so much to anyone whom can at least help me to the direction.


Aidee Holguin December 5, 2016 at 6:33 pm

@Brenda Becker dont you think its weird ours happened around the same time.


S. Walker December 21, 2016 at 11:05 am

I placed an order 11/25/16 my order changed delivery dates 3 times, still have received the item. Contacted Forever 21 for some reason they will not place a supervisor on the phone. I was trying to contact the corporate office nothing… really I am done. Why does it take so long for the item to arrive anyway. I just want my refund it does not take a week or two for that.

I was told that the lady that process refunds is backed up, really!!! Just give me my money back. POINT BLANK PERIOD!!!!!!!!!!


Martha Black November 14, 2016 at 1:17 pm

Well, I will add to this litany of mismanagement & disrespect. For my 5 attempts at resolving an ecertificate that was not received I have: been forwarded to a customer service supervisor where, after about 20 rings, the phone simply shut off; had my live chat session discontinued with a n “oh no, I,m so sorry” goodbye, but no attempt to help ((Andrian),; phoned corporate numbers with full mailboxes, and more. Sooooooo …. PayPal will return my money , and I hope I have better results with Zara.


Kala Lewis November 11, 2016 at 3:11 pm

Dear Forever 21,

My name is Kala Lewis and I am a frequent shopper of your stores. On a weekly bases, I shop at the Fayetteville Pavilion location. Since June, both of the restrooms doors has had a sign posted on them informing customers that they are out of order. This is a huge inconvenience for me. This forces me to “STOP” shopping and leave to go next door to Bath and Beyond to use the restroom. I think it’s unfair to me and all the customers to not be allowed to use the restroom where we are patronizing. I phoned the store on November 9, 2016, and spoke to the assistance manager concerning this manner. She stated that the restrooms were out of order due to customers getting locked in the restrooms, due to the key pads malfunctioning. In which, the store would have to called the fire department to get them out. I explained to her that I often seen employees entering and exiting the restrooms without any assistance for the fire department. She then stated that there was a repair in and suggested that I call to speak with the store manager on the following day. I took her advice. On November 10, 2016, I phoned the store manager (Reba) to express my concerns of the restroom being out of order for the last five months. Once she got on the phone, I stated my concern. She responded with an untrue statement (the restrooms have only been out of order only three times.) her response made me very upset, because it was untrue. I then ended the conversation and asked her for the number to the main office where I could make an official complaint. She provided me with a number (1-800-494-3837) that was not working. I had to use Google to find an alternative to express my concerns.

I love Forever 21 clothing and hope that this issue will be resolved so that I can have pleasant shopping experience.

I can be reached at 404-226-XXXXX
lewisk3 at

I look forward to hearing from a reprehensive,

Kala Lewis


Rose December 9, 2016 at 7:14 pm

Clothing stores are not required to have public bathrooms. Only restaurants. I doubt they care tbh


tabitha November 6, 2016 at 8:16 pm

hi,i am unable to change my password…due to me forgetting it.i’ve tried several of times to reset my password…each time i attempt to type in anew password and click submit…the submit button is frozen not allowing me to submit my new password….this is gettingme very upset because i have items in my cart that i can’t even purchase due technical difficulities within yor website…when will this issue be resolved…THIS IS BAD BUSINESS!!!!!!!


David October 7, 2016 at 2:06 pm

To whom this may concern:

I just wanted to complain about the Forever 21 store #3509 in Montebello. I was there yesterday October 6, 2016 at 1249 and made a purchase totaling $72.79. During the purchase, something was wrong with the register and a so-called “manager” was called to solve the problem and we all became distracted. By the time I got home I realized I had forgotten a bomber jacket I had purchased, but it was too late to call since the store would be closed. I called today 10/7 and boy was that a big mistake. The young lady who initially answered the phone stated “I believe the jacket was put in the office, let me check if it’s still there”. She never came back to the phone, rather it was a guy. The guy basically said that “they don’t hold items left behind” and “are not responsible for items left behind” and if I wanted them to help me I had to show up with receipt and the merchandise, which I didn’t have. I called their customer service number and even chatted with a live attendant; what for? Both were a waste of time. I feel very upset because that is $37.90 of my hard earned money. My plan is to go to the store in person, since the manager wouldn’t even come to the phone! I use to work retail and I can tell you that this is the worst customer service I have EVER received in my life. Unprofessional and poorly trained. I am truly in disbelief and flabbergasted as to the type of individuals this company employs.

If anyone is reading this, stay away from that store. Unfortunately their clothes is nice, but the service is extremely poor. So poor, I’d rather stick to my original H&M.

So so so sad.



Anna Casas October 1, 2016 at 6:44 pm

had to send this letter to corporate offices.

Forever21, Inc. October 1, 2016
2001 S Alameda St
Los Angeles, CA 90058
Attn: Mr. Do Won Chang

Reference: order number 62386368

Dear Mr. Do Won Chang,

I’m writing to advise as a loyal customer, my previous purchase has changed my perception on your company’s customer service and accountability for their mistakes.

On September 25th, 2016 I placed and online order for a pair of boots for myself. I had not made a purchased on line for quite some time since I moved from South Florida to Central Florida. Upon my placing my order I had to update my payment information as well as my address. I completed both as I was not able to process the order without the updated information.

Checking status on my order I noticed the packaged was delivered to the old residence via Fed Ex. I immediately phoned your customer service to inquire why the order was shipped to the old address when I had imputed and confirmed the new address. Your customer service agent advised they are not held accountable for my imputing the wrong address. I advised I had not used that address in more than three years. In addition to my updating my current new address, which, is on my profile account under forever 21. Your agent then told me I had to address the problem with the delivery service (Fed Ex) since they are not responsible. I had argued how I could make a claim to Fed Ex when in fact they provided the incorrect address to them. Your agent did not transfer me to a supervisor as I requested and told me there was nothing further they can do for me. She kept insisting I imputed the incorrect address, which, I can assure that was not the case. I have not used this address since three years prior why would I input this address. Is very disappointing how your company handles their mistakes and will not accept accountability for mistakes occurred. As an honest person, I would admit to my mistake but for your company to directly tell me I am at fault for your system error I’m appalled. I’m assuming with the magnitude of profits your company has disappointing or losing a couple of customers doesn’t matter. My order may not have been for a large amount but it still hard earn money which I was having the pleasure of purchasing from your company.

I never thought such a profitable and well known merchant would service customers with such disrespect. Yes, I felt much disrespected on how I was accused of your incompetence and how it was handled.

Sincerely yours,
Anna Casas


Amanda Hustrulid October 27, 2016 at 12:57 pm

I had the same issue, employees even lied stating that they were supervisors without changing their voice. Then a month after having my order re-routed after finally ending up at their facilities, I had the burden of paying the new shipment fees. I checked back in today, a week later to request my new tracking number and was informed that it still hasn’t even been re-shipped and was told that I could still request a refund. This is all despite being told by a representative that they were going to expedite the processing given the month plus delays and inconvenience. Also I haven’t received the numerous promised emails which the representatives promised I would be provided with including tracking numbers or confirmations of the transactions. Furthermore, the customer service skills were atrocious and offered no accommodations. I do not want to have to keep contacting Forever 21 customer service and my life would be a lot better if I didn’t have to again. All I want are the items I paid for and payed extra shipping for. I was going to report this hassle to the Better Business Bureau but I was informed that the company has already received an “F” rating…


sara dodd September 23, 2016 at 11:39 am

I had the worst experience ever with Forever 21 online costumer service. I am usually very easy going and when shopping at Forever 21 I know that I am getting clothes are a great price that will last only a few wears. And for some occasions, Forever 21 is exactly what I need. In this case, I am going to a bachelorette party and needed a pink dress. I went online and purchased three dresses and some additional items I could not resist. My total was about $120.00. I tracked my package and it is stuck at the Fed Ex facility in Los Angeles. I reached out to Froever 21 via the “contact us” form which is a JOKE and never heard back from anyone. So I reached out to Fed Ex. Fed Ex informed me that they needed to confirm the shipping address of Forever 21. This would be the warehouse shipping address. So I called Forever 21 customer support and spoke to a costumer service rep. She informed me that a) she would not give me the shipping address b) that it was not Forever 21’s issue that my package was stuck at Fed Ex c) that there were not any supervisors available to help me nor could she give me the supervisor’s name who was supposedly on site but too busy to help me and d) that she could not give me a refund because again, it was not Forever 21’s issue. You can imagine my frustration in that I have a bachelorette party with no dress and that I have to deal with a company that doesn’t care enough about their customer experience to make it right no matter what. And in the scheme of things, $120.00 to Forever 21 is nothing. Well, they lost a costumer. I will never go back to Forever 21. Online or in store. And I plan to tell everyone I know about this experience. I wanted to give a Yelp review, but all of the reviews available are a physical store and I don’t want to mislead anyone. I have had great experiences in store.


Tracy Yvon September 23, 2016 at 7:45 pm

thank you for sharing it here. i picked up on their lack of care via phone as a former employee trying to get a copy of last years W2’s. it seems no one is home. guess they understand the sad truth: bottom line: the clothes are great. too bad if you work for them or have a problem with a purchase. they got their’s…and that’s all that matters.


Maddy September 14, 2016 at 3:34 am

I recently went to the for ever 21 in Panorama City, Ca. And was extremly unhappy with the service. The store is a a complete mess, therefore I asked an emplyee to help me look for a dress in my size. She went to the register and told me they had two in the store. Then I asked her if she could point me in the direction where I could find it and she replied “I do not know everything is everywhere in the store.” I then asked her if she might have maybe an idea where the dresses were placed and she said no.” I asked to speak to a manager and it happen to be the store manager. A big Asian-American women, who said I’m sorry but it seems like we do not have the dress. Therefore I went back to the fitting room to try on the rest of my items. The gentlemen in the fitting room was very nice, he was the only one who actually try to look for it on the floor. As I was coming out of the fitting room the store manger said I had already told her “I did not have it, why can’t customers shop for them selves.” I am glad that is not my local Forever 21 store, because this is by far the worst customer service ever. The lady next to me told me that they are always rude there and that the store has been a mess for years now. Sad to see this happen. Specially because she also told her employee to now spend time looking for the dress. No emplyee should be punish for giving great customer service.


esther September 6, 2016 at 8:32 pm

! walked in to shop at forever 21 in Amarillo and as I walked I felt bothered I almost felt the sales associates breathing over me like I was stealing how annoying, they had already asked if everything was ok. I live in California and I haven’t seen a store so clumped with random clothes just put anywhere couldnt find a dress or shirt, So I just left.


Krizia Ortiz September 3, 2016 at 10:16 am

The customer service number 888-494-3837 is horrible. I have contacted them numerous times the representatives are robotic repeat the same thing over and over , speak to people as if you are a bother to them also hang up on costumers. I have called numerous times Ito check the status of an item that was shipped to forever 21 and received and the representative was rude and hung up on me 3 times. Thus far the worst customer service expirence I have ever had.


Kathryn Geronimo September 2, 2016 at 1:56 am

No one in your Philippines stores answer phones when inquiring nor are they very accommodating. It is very frustrating!


Evette August 31, 2016 at 1:53 am

When you have worked in different retail stores you get a sense of what’s wrong. It’s starts with management, they don’t care about employees or customers. There need is for you to put merchandise out and smile. They have NO respect for employees so what happens customers gets screwed. I am really calling the Labor Board on them because they don’t follow the rules. Such as, giving you a raise or working you like a mule. Everyone have their opinion but it’s not right. Management needs to be tested, to see if they should keep their jobs. Just like teachers do


Tracy Yvon September 23, 2016 at 7:52 pm

bakersfield valley plaza manager: worst boss i’ve ever had and i’ve had a few dozen bosses… that’s saying something. she was so driven and contolling, she’d literally interrupt people being productive and do low priority things just to test them to see if they would ‘obey’ her. hello! wet floors lead to falls and lawsuits! first things first; no common sense and she’s the manager???


Debbie Warshafsky August 15, 2016 at 1:13 pm

After getting a uneducated person in the Philipines, I am informing you of your disgraceful merchandise showing a XXXX symbol.The person was not informed on Jewish people or h
Hitler.It is inexcusable to have such insensitivity to the six million Jews who were murdered.I I intend to call the anti-Defamation League and have your company get in sooo much trouble.I expect a phone call ASAP.I tried your corporate office to no avail. Right now, I put this out to 1100 Jewish people on Facebook.I hope you take me seriously.I am 67 years old and grew up with all survivors.Do not underestimate me.I mean business!!


Lola August 4, 2016 at 8:22 am

I walked into a Forever21 in Monroe,La. 10 minutes after it opened and the store was filty. Clothes were everywhere, paper was all over the floor, stuff was just out of order from the area where I walked into the store to every section. After a few minutes I just walked out of the store without getting what I came to get because it was such a mess. This store has to do better.


Jess August 3, 2016 at 3:03 am

I have been working at F21 at the Royal Hawaiian Center in Waikiki, HI for over a year. I have over 5 years retail experience and an education. I am one of three “white” people working here and have been harassed by the predominantly Hawaiian natives and disrespected by a manager and assistant managers. The one manager that has consistently and continuously been harassing me and bullying other workers to make them quit, so he can “recruit” his friends, is Conlan B. He is always angry, and has anger management issues, he even yells at customers! He has his friends come into the store to harass workers! He accused me of taking a meal without clocking out when I only took a ten minute break. He flipped out in front of customers by ringing the register bell 50 times! I think he is on drugs! We have also been having problems with money missing from the petty cash draw which only managers with keys can access! He also invades peoples privacy by going into their lockers! He is unprofessional and needs ethics training! All this happens when the the head manager isn’t around! F21 should be managed by people who have a college degree and have mature ethical behavior!


MICHELLE ACKER July 26, 2016 at 1:50 pm



Rj Rokon July 23, 2016 at 6:19 pm


I’m Rj Rokon from Bangladesh. sorry for unsolicited but I’m respectfully touch you that I also attach here some reputed garments company they are manufacturer of shirt, pant, t-shirts, bikinis leingar all kind of garment products for men & women. I want to work with you as your agent to find you 100% quality products with competitive price. Belive that not a joke i promise You must can win more profits which help you to bring out huge success on your business and i’ll get a great job under your Shadow. As well as you already bought products someone if i can give you same products with chief rates than others that’s what wrong. For example if a pants rate your side 5 euro i’ll contact with the company for 4 euro i’ll take comission 1 euro after shipment to you. Which reputed company i’ll cantact with you, you should as well check their licence L/C OR T/T and all doXXXXents as rightly further avoid any betray. Which the way you needs product like regular production Or ready-mades production just inform me and send me a sample with full measurement and sketch. I’m trying to business with you during two years but you same answer when your responsible department will agree than possible but when ? Plz don’t hesitate write to me.

Best regards
Rj Rokon
Dhaka, Bangladesh
rjrokon2 at


Jmahler July 14, 2016 at 10:17 am

I spoke to a Forever 21 rep on 7/7/16 to place order# 60804820 as I needed verification that this item (umbrellas) are full size and not compact as the item on the webpage does not confirm full size or compact size. It was confirmed by your customer service rep on that phone call (pull this call and listen to it) that the umbrellas are full size so I placed the order on the phone based on this information. The umbrellas arrived on 7/13/16 and are compact size. I require not only a full refund but the shipping refund as well that I will have to incur to return this misrepresented item back. Your policy stated on the back of the return form and invoice state; “We will refund the shipping costs if a copy of the shipping receipt is attached to the return form” and the criteria listed are; damaged, defective or THE WRONG ITEM. I received the WRONG ITEM. I have called into customer service to inform of this return and my intent to have the shipping fee refunded and customer service would not honor Forever 21 refund shipping fee policy. Further, customer service acknowledged on today’s call that the photo representing this item on your website does not state the size of this item, which is exactly why I called into customer service before placing the order to confirm the size. I asked to speak with a supervisor and after two lengthy holds, was told there was no supervisor taking calls.
Forever 21 has misrepresented the size of this product on their website as well as having customer service (either intentionally or unintentionally) misrepresent the size when I called into inquire before placing the order.
Need follow up from a Forever 21 representative that can knowledgeably and professionally recognize this customer service error and resolve this customer issue by refunding the shipping cost that will be incurred to return the item that was falsely represented.
Jamie Mahler


Customer Survey July 11, 2016 at 2:38 pm

Silverdale Location…..Grade: F- ………… Will NOT SHOP HERE!!…
Worst Customer Service, Rude Cashiers, Worst Manager!
The Manager Does NOT care about Customer Service, and it shows through his Staff. No Wonder the Cashiers are so Rude, the manager sets the example!……..
Cashier was rude and hateful to 2 customers in line, so customers set their items down and said they did not want to Shop at a Store with such rude service. Then when I agreed with the other Customer that left, the Cashier became Rude to me also. When asking her name she stated she does not have to give a name. (No one wore tags…so this must be a regular rude behavior, if you don’t want to give your name at least a “Cashier #1,#2,#3.” would do. How can you have proper training of staff if the customer can’t give feedback on who serviced them? ) Called the Manager “Ryan” over but he acted as if he did not care whether the staff is good to the customer at all. He did not even care that he lost sales. No Apologies given. In fact he seemed to set the Example for Sarcasm & disrespect. I felt bad for the Customers that left because you could tell that it ruined their day. Those families and my family will not Shop at this store anymore. This Staff definitely needs training on how to be polite to Customers in every situation, because right now they are losing many customers due to poor service.


Peggy Weber July 6, 2016 at 10:52 am

All companies must make a decision about what type of company they will be. Nordstroms made the decision that they will be known for providing top of the line customer service….and they do…. everyone knows this.These types of decisions come directly from the upper management team. Forever 21 has made “policies” that are not made to protect the customer, but to protect THEM…at all cost…..disregarding the customer. This is who they are. There is nothing a customer can do about a company that stays rigid to it’s “policies” and does not take the customers rights or feelings into account. I had a problem with shipping with Forever 21 (details not necessary, I was obviously right…they knew it…still not going to issue a refund because of their “policy”…yep…I get your policy), I finally figured out…oh ok got it. Forever 21 does not care about their customers….there is nothing I can do about that. I have spent at least $1,000 this year on clothes for my daughter at Forever 21. I will no longer shop at Forever 21. They lost a good customer over a $22 refund. This is such a bad business decision. And…I of course will tell my friends and they will tell theirs. Thank goodness for stores like Nordstroms and others that care about their customers. Complain away about Forever 21…they are good with it.


Morgan June 28, 2016 at 2:11 pm

Laughing at all you haters!!!!!!!!!!!!!! Forever 21 is for younger high school girls not you old grumpy people! Move along and go find something else to complain about because Forever 21 is perfect for the targeted costumer. Idiots.


rahimm December 27, 2016 at 12:29 pm



Sierra Barnes June 18, 2016 at 1:32 pm

I refuse to spend money at this store at this point unless I have a gift card. The employees suck and they need better training. I’ll be sure to warn people that forever21 is poorly ran and they will have horrible experiences if they go there.


Sierra Barnes June 18, 2016 at 1:27 pm

Hello, every time I seem to go into forever21 it’s always the same old thing. This is one store I shop at a lot and purchase many things for but soon I think I’m going to have to give it up. Every time I go into the Tyler mall riverside location the workers are clueless and never can provide the help needed. There’s no one ever really on the floor and if they are they are sitting around talking to co workers and it’s very rare you actually see someone doing their job and providing help to customers. I think out of every forever21 this is the worst I’ve been to. 2 weeks ago I saw a denim shirt on a store model that I really liked. I decided to ask for help to find it and the young lady told me “oh it’s somewhere in this room” she didn’t take me to a specific location nor did she help me find it. She basically made me do her job because she was lazy or didn’t even know herself where it was. That wasn’t the only incident. Last week I went in looking for a denim jacket and both employees I asked were absolutely clueless. The first person I asked told me “maybe it’s upstairs to the left maybe”. She wasn’t for sure and even I know without working there that upstairs to the left is the men’s section. The second lady I asked said “i don’t know sorry I believe it’s on this floor though”. Again no help at all. I’m starting to get really tired of the lack of help I receive in such a big store. I’m tired of your employees not doing their jobs and when asked where something is they have no idea. I’m definitely done shopping at the Tyler mallet galleria riverside location. I’ve had it with the lack of help there. This store is very unprofessional and represents the brand of forever21 very poorly. If I had much a selection forever21 would never be my number one store to shop at.


MARIA Hernandez June 11, 2016 at 11:46 am

Terrible customer service. I definitely don’t like the way they treat their employees. Management sucks. Very rude store is always a dam mess. And they never have anyone in the fitting room


MARIA Hernandez June 11, 2016 at 11:43 am

My daughter in law for this company. And everyday she comes home with more complaints. About management, employees and overall about how the forever 21 in Atlantic City never has anyone in their fitting room. There’s never a sales associate on the floor to help you..And overall favoritism. I thought Mayslanding was horrible. I’m a frequent shopper well I use to be. I love H&M and old Navy. Thanks to how bad Forever 21 treats my daughter in law. I definitely won’t be shopping there anymore


Breanna J June 7, 2016 at 10:33 pm

By far the WORSE customer service I’ve came across. I did express shipping and my shipment email never came.’ Called customer service they said all the shipping processes are the same. My question to them was what’s the point of paying extra to get the items if I can’t get them early. Later in the day I received another email and they canceled my whole order. I am very upset about this. You all need to get people who speaks English on that customer service line.


Ashley Jalon Allen May 28, 2016 at 10:49 am

HIGHLY disappointed in the lack of quality in production of clothing sold by/at Forever 21. Yesterday was the umpteenth time that a pair of pants have completely ripped/bust open from the seams! I have called and complained, but still nothing. This was completely embarrassing as I was at work, and on top of that it was a waste of my money and time. I want my due diligence. I’m so close to no longer shopping with the store because of these incidents. You can’t sell poor quality products for high quality prices – it just isn’t fair to the customers.


Jen May 19, 2016 at 3:29 pm

Unfortunately, I had the same issue. I ordered an item online on the Canadian site and it was too small (could not purchase in store as none of the store had it in the size I needed) On the return form it did advise that I would have to pay for the shipping and that it would not be refunded to me. (it also advises the same thing online) However, no where that I can find on the Canadian site under the shipping details before you finalize your purchase or the refund area or the customer service tab does it advise if you pay to have the item shipped to you because you do not meet the free shipping amount, that this money is also not refunded.

Very disappointed in the customer service as I am now out of pocket the money I paid to have the item shipped and Forever 21 is holding onto it. Bad business practice as the majority of retailers that offer online sites as well as store locations refund the customers cost of having the item shipped to them. It is part of doing business and keeping customers hap


Dustin May 18, 2016 at 7:38 pm

Buyer beware. Do NOT purchase anything from F21 unless you are certain you want it. Or else you can’t return it except for store credit. In essence, once they have your money, it’s gone. We ordered something online for my daughter and the items didn’t fit, so we tried to take them back to this local store, tags still attached and all. Crazy idea, right? Even the customer service rep on the phone said the same thing. Well, only for store credit there. Need to pay for return shipping to get actual refund.

I then contacted customer service and sadly, this is there policy. They tried to tell me bricks and mortar stores are separate entities, but that’s honestly not the customer’s concern. Why have a national brand where online orders can’t be returned at a local store.

Greedy store will never get my family’s business again.


Krystal J May 16, 2016 at 9:38 pm

Forever 21 is the worse company to work for they DO NOT to take care or SUPPORT there employees at all. You are bullied and disrespected on a daily basics. I work at F21 Square one in Mississauga and the store managers name is Maria G. She is in her late 40’s but thinks she is still 15, we’ll deffinately acts that way. She is the biggest bully not to mention racist. If you do not do what she wants when she wants she will cut your hours, talk about you to other management or just ignore you like a 10 year old child. She clearly is very miserable with her life so she takes it out on her employees. The store wouldn’t be as bad if she was gone but her as management makes it 10000 times worse. She’s had so many complaints and even law suits against her but she still somehow manages to be here. It’s like fighting with the devil. She’s rude to customers and there always leaving angry. She talks about them as soon as they leave the store like she’s better then everyone else. Why can’t HR and district just see her for what she really is and get rid of her. She looks you in your faces and lies every time u come to this store but you all are so blind and believe her lies which makes you just as weak and disgusting. It would be really nice if I could walk in one day and be treated with respect and have everything run smoothly. But I guess team f21 likes liers and ignorant people. I don’t know how much more I can’t take. I just hope things change soon. I’m tired of feeling bad for people around me and going home crying all the time. Let’s pray you guys will at least investigate she does not deserve to be here!!!!


Chris Smith May 10, 2016 at 12:03 pm

I have tried to contact Forever 21 several times, but their Contact Form on line will not allow me to send anything – keeps saying “error.” So I will post this here and perhaps on Facebook, to warn people!

About a month ago, my 13 year old daughter and I went into a Forever 21 in Florence, KY, while on a trip and loved the store! It was clean, well organized and the staff was very friendly and helpful. We bought many lovely things! When we got home, we went to the Forever 21 in Fayette Mall in Lexington, KY, and were APPALLED!!! The store was beyond dirty – clothing everywhere, including on the floor, displays torn up and unorganized, with more product on the floor, clothing shoved on a rack to the point it was falling off and over flowing and just the whole store was a total mess! The staff was in adequate and overwhelmed trying to wait on customers. One person was in the fitting room by herself when there was a line waiting to get in. I noticed one staffer come try to help her, but quickly called away to help a customer. There were two employees at the check out counter and I saw one other person on the floor. This was on a Sunday in such a large store, I could not believe this was all the staff!?!?! I felt sorry for them, though they did maintain a personable demeanor, which I give them credit for. Not sure I could have been so nice under those conditions.
This past Sunday, we decided to give it one more shot. But found no better situation. The store was still a total wreck. I saw only three employees and the one I talked to said this was all that was scheduled in a that time!?! Is corporate unaware of the nature of this store in a college town and in the busiest shopping location in the town? Given the operating hours and staff allowed, there is no way they can possibly be expected to get this store straightened and keep it straightened while dealing with the customer situation. I worked women’s apparel years ago and I know how it is. But for corporate to allow this to continue…? I can not fathom it. I will not be returning to Forever 21 in Fayette Mall any time soon. There are other, more organized places I can shop for clothing with my daughter in Lexington and in Fayette Mall – Hot Topic, Macy’s, Altr’d State, Aeropostale….just to name a few. Perhaps when we go past Florence Mall again, I will go in there, but as far as Fayette Mall, until I see a change in there, I am not even going to try to find anything. I enjoy the clothing we purchased in Florence, but this is ridiculous! And I will not shop on line. If I can not try it on, I won’t buy it and I definitely would not want to try to exchange anything at the Lexington location!
I hope corporate will take note and do something about having enough staff to deal with the mess! At this point, I think it would take a day or two with full staff and the store closed just to get it cleaned up and in order again!


Tina Shen May 4, 2016 at 11:54 am

I have never experienced a worse customer service experience. Forever21 sent me the wrong item, which was not only the wrong size, but was half the cost of what I paid for it. I was out of the country when I received the item, so I did not have a chance to discover it, until after their 30 day return policy to which I was told that the Company would not remedy the situation. This is poor inventory and product control. I called back 4 times with no success of speaking to a supervisor (apparently, there is no supervision at any given day or time). One of the representatives hung up on me. Their script is to just tell customers they’re sorry and that there is no available supervisors at the time. Incredulous. I want this remediated.


Ronnie T May 4, 2016 at 11:38 am

I called customer service the same day I made an order because I realized my address was wrong. I was told there was nothing they can do for me. When I asked to speak to a manager they then told me for 32.65 I can have it shipped to the correct address and pay for expedited shipping again. I said I’m not paying more than what I payed for my item (which was 8.00 plus 12.00 for shipping). The lady said well you should’ve been paying attention is there anything else I can do for u? If not have a good day. So unprofessional and disrespectful Im highly disappointed in the amount of disrespect I received.


Katie April 30, 2016 at 12:46 pm

I am EXTREMELY disappointed with your customer service. I recently ordered a dress off of your website and made the mistake of putting in the wrong shipping address. I noticed my mistake immediately, and contacted customer service via email. They asked for the correct address, and I didn’t hear from them for at least 4 days after I sent them the correct address. Apparently, during that time my package was sent out and is on its way to the wrong address, and is set to be delivered the day after I leave school–as I am a college student leaving for summer break very soon– and they said that there was nothing they could do to help me since the package was already shipped out. Upon contacting customer service via phone, I was put on hold for a full 30 minutes until I was actually put through to an agent who basically repeated the email I received to me verbatim and told me to contact UPS, who was equally as unhelpful and told me to contact the US Postal service when my package is transferred. I will not be ordering or shopping from your store again, which is a shame since I USED TO shop there frequently.


Candace Brenn April 25, 2016 at 1:13 pm

Pervert caught videotaping young women with a camera on his shoe in dressing room at Forever 21 at Sawgrass Mills!

Please sign and share so this doesn’t happen to anyone else!


Rey April 11, 2016 at 6:44 pm

F21 cx care has the worst service! Very unprofessional, the only reason I call them is if someone at the store cannot give me the answer to my question. I’ve only reached out to them twice and both times the representative are very immature, unprofessional and rude. One rep suggested me to “give the shoes away” since i told her it didn’t fit me, and I wanted to exchange it. Seriously? Thankfully the store was able to exchange it to me. I recently reached out to them again and the representative said that the return policy recently changed in 2015, when I told him why did the store representative stated that it changed last month? He couldnt respond, I then asked what’s the difference between the previous policy vs the new one and he didn’t know the answer to that either. I don’t know if he was lying or not but since he obviously couldn’t answer me I’m almost sure he was. Put your workers through a training program so they can learn how to take care of customer better.


Anonymous April 5, 2016 at 10:42 pm

‘m currently working at Forever 21 Sunvalley, Pleasant
Hill , California. It’s a nice place to be working at. Nice
coworkers and a great surrounding. The only thing and
this will forever be an issue. The manager at forever 21 doesn’t know how to acknowledge her employees correctly. When she asks us a certain question & if the answer isn’t in her standards she makes it seem like what we say isn’t correct. She makes it seem like we’re stupid to be honest. There is just a certain way how she talks to people. It’s rude. Yes, she is a manager, she’s supposed to set good examples for her employees. She’s supposed to be a leader. Not a person who demands constantly. I wish her the best because I wouldn’t want any other forever 21 places to have a manger like her. Most of the people that worked at forever 21 quit because they would rather not deal with her. Let I say, those people that quit are great workers. The company is not the problem. It’s management. There is so much good things I did for this company & the leader of the day would notice. But as of manager, she will only notice the bad, not the good. Bad as in, if you misunderstood something she holds against you. Just a misunderstanding, she can always say it nicely. Instead she becomes sarcastic about it.


Anonymous May 5, 2016 at 9:29 pm

Flagship store 3006
Location: Times Square

I currently work as an employee at Forever 21 in Times square. Since this is the biggest store in New York we attract many customers. Many customers are displeased with how messy and disorganized the store appears. Which is understandable because you want to shop in a pleasant atmosphere. The issues can be broken down into 3 parts: customer service, workers, and management . Times square Forever 21 has very little customer service because we barely have employees that are in the store. Everyday we are expected to have at least 10 people on each floor. We are lucky if we get 3 people on each floor, this includes overnight. The Times square location has four floors. Managers rather overwork the little bit of employees that do show up than contribute any effort into making the store look presentable. One worker is doing the job of 3 people opposed to one because we have little coverage on the floor. Managers at forever 21 have no idea who actually comes in and works. There is a roster of about 500 people that are supposedly working here. However almost 70% of them quit without putting in a two weeks notice. So many managers keep scheduling these people without checking if these people are even coming into work. The managers here are very unprofessional, lack leadership, and are frankly just rude. Many employees quit because of the lack of respect managers give employees. There is a lack of respect for managers because they engage an inappropriate relationships with employees during work hours. Our district manager Haley Kim has no respect for her employees and does not encourage us to work as a team. She has little interest in getting to know the employees that work hard , or even the actual condition of the store. Her main focus is going over payroll. If you were to do a surprise visit all you would see is our managers on the phones texting and taking pictures in the fitting room. Our Store Manager is always wrapped up in her phone and neglecting her duties into seeing the condition of the store. The Assistant Store Manager Robert Galarza disrespects many of his employees to the point; many employees don’t feel comfortable working with a bully. Our Assistant Store manager although he works hard needs to learn better communication skills with his employees. It would make a better working environment. Our co-manager Jillian Rodriguez is a bit emotionally unstable to handle the work conditions in our store. She has had many breakdowns in front of her employees because of the stress. Some of these breakdowns resulted in unfair doXXXXentations for the employees. I believe that management in Times Square needs to be reconstructed in order for the store to better.


Sara Collins May 12, 2016 at 4:28 pm

WORSE WORSE COMPANY !!! You think that store is bad go to square one Mississauga all Managers are disrespectful, ungrateful, envious people who will never be happy. MARIA is by far the worse manager I have ever come across in all of my 36 years of living. This company and owners are just as ridiculous for keeping her on this job. Just shows they have no standards. No customer or employee respect. They don’t care if you walk out and never come back no matter how much money you have spent there or how long you have been working there. These poor kids are always frustrating trying to do so much work with just 2-4 employees working at one time. Always cutting hours. But MARIA is by far not human she is the devil and will always be unhappy she has nothing good in her life. I pray for her burnt soul everyday !!! Do not work for this company they can’t keep one employee for longer then a month !!! I can’t wait for he day to see this company go down!! Clothing material keeps getting cheaper n cheaper while price get higher.. SCAM


Lexi Sims March 24, 2016 at 4:33 pm

I have a complaint about your forever 21 Red in Gulfport, Mississippi. There is most definitely discrimination towards larger women. I go into the store looking for the plus size and I was told that there is a little section in the back for plus size , the problem I have here is , the smaller women’s clothing is all around the store and they have more options to pick from when shopping , while on the other hand us larger women have only a couple of outfits to pick from. Please if your going to try and make people feel better about themselves by putting a plus size section in a store please be considerate


Keila Bush March 23, 2016 at 10:47 am

I need you guys to send me my W2 please and Thank you


Timothy M Pereira April 24, 2016 at 3:56 pm

You get that on the website where you get your check stubs


Jessica March 21, 2016 at 4:26 pm

I am extremely upset with your lack of customer service as a company. I have shopped with your company for over 10 years and have loved every minute of it. I recently shopped online with your company and am still having a horrible experience with this shopping experience. Your online system is not compatible with how many people are using it. I had to restart my experience several times. I had to re-input my information in several times as even if I hit save, it wouldn’t save it once on the next page. Once I hit submit, my information reverted back to my old information and my package is now going to the wrong address. My problem with this whole situation is the lack of care and concern from your customer service representatives. I have talked to 4 different team members and each team member has given me different information. I will now have to spend more in order to get it to the right address and was told that this isn’t even guaranteed. Your representatives were extremely rude and just kept trying to get me off the phone. I was told a supervisor would be calling me back but no supervisor has ever called me back. I don’t even know if I am going to get my package from you guys, even though it is still sitting at your warehouse and you won’t do anything to help out with this situation. I will never be ordering online again through your website. After reading multiple comments left by other customers, I am hoping you guys will respond to several people and pick up the slack in your customer service department.


Stylestudy March 31, 2016 at 4:53 pm









Going to post this on * YELP too!

Bye bye “forever 21”.
Call yourselves
“used to be forever 21”
“forever losers”.


Anya Sargeant March 20, 2016 at 11:38 am

This company is despicable! I’m 30 years old and I’ve been shopping here since my early 20s, so for years. The service is the store is horrible but at least I get to inspect and try on my items. I recently ordered something online, when I received it an item was damaged and three didn’t fit. I have called customer service numerous times, on numerous days at this point for my refund. They are rude and frankly seem to not give a damn about their jobs. I’m not sure if the company encouraged their employees to hang up and refuse the escalation service of a supervisor but they never put one on and always hung up on me. I’m beyond frustrated! How can you take someone’s money and treat them like crap. I guess the Chinese ppl who own this brand release ppl will shop here anyway so who cares about losing one customer. Well, I was already peeved about the quality of the clothes and now I will never shop here again. I use to work for H&M, they would never tolerate this kind of service from any employees of their company. Someone needs to get in contact with me and refund my money. I paid $16 to ship it back and now I’m out that and my refund. You guys have no clue how far I will take this based off of principal alone.


Crystal Garcia February 22, 2016 at 5:07 pm

I will never shop at forever 21 anymore. I’ve never had a problem until now. I called and was told that my refund was declined because my shoes investigated as used. How was it investigated when I wrote “very uncomfortable, left me very bad blisters on both my big toe.” I only had them on for a few hours and took them off because it started leaving me blisters. I don’t think its fair that I don’t get my money back. I can’t wear something thats not comfortable and leaves damages on my toes. Then I called and asked to speak with their supervisor and I was told their supervisor wasn’t there. I called again and told them since I can’t get my refund then I want store credit. They couldn’t even help me with that. What kind of customer service is that? I’ll tell you, the worst customer service ever!!!!!!!!!!!!!!!!!!!!!!!!
I hope I get response back. So disappointed at Forever 21. SHAKING MY DAMN HEAD!


Natasha February 16, 2016 at 9:04 am

I am very disappointed with Forever 21. I placed an order with them and upon opening my one of my packages, the item was missing the tag. I tried to call customer service but it was closed. So I tried to submit a message via the sites contact us. The message could not be submitted due to the site malfunctioning. I then tried to call the corporate office and could not even reach the operator. What is going on with Forever 21. I will be blasting them on social media; Facebook, Twitter and Instagram. Buyer beware do not shop at Forever 21.


Bridgette Gibbs February 9, 2016 at 7:20 pm

Ashley’s mom

Tried to contact the HR office for 3 days to get a letter of my daughter employment thank god she no longer works there the store including rules and management is horrible have not received a call back
and the operator system answers all the calls no one has yet to return my call to get a letter saying she is no longer employed there Bay Plaza Mall Bronx,NY all these people can’t be wrong never will shop there again would not advise young ladies to even apply for a Job just so unprofessional!!!!!!


HOSSEIN NASIRINEJAD February 6, 2016 at 10:49 pm

Dear Sir/Madam
I am a USA Resident and am interested to become your sole dealer and main agent in Iran now that the sanctions are lifted. I have great contacts there and having carried out a feasibility study, I am sure there is a great market there. Please advise


Maria January 26, 2016 at 5:15 pm

Aren’t there laws about discriminating against pregnant women? My niece is pregnant and yes she is due soon but the store she has worked at for the last year and a half refused to work her the last 2 weeks citing they didn’t want her going into labor at their store. As far as I knew that was against the law. I would suggest that you review the management team at the Las Vegas stores she works at in the Meadows mall (managers Kim and Robert who constantly harass her) and should they harass her after she has her baby I will make sure that she contacts the necessary people she needs to contact regarding this. Should we not get a response or acknowledgement noting this will be looked into I will have her contact the necessary people and discrimination against pregnant women.

Here is the information we will use as she was specifically told she was removed from the schedule due to being pregnant:

An employer cannot force you to take time off or change jobs, if you’re still able to do your job:
Sometimes an employer thinks they’re acting in the best interest of the employee — or protecting itself from liabilities — when it decides to reassign a pregnant woman or new parent to a less strenuous job.
Employers cannot base employment decisions on assumptions about pregnant women’s capabilities and health concerns.
For example, a boss cannot prevent a pregnant worker from traveling on business trips, because he’s concerned about her health. A company cannot deny a pregnant woman a promotion, assuming once she returns to work after childbirth, she will be less committed to her job. Employers also cannot reassign workers to less desirable jobs, even temporarily, due to concerns about a pregnancy.


Tiffany February 23, 2016 at 12:14 am

hey Maria
I experience a similar problem I’d to came back home while on the road my Brother Before he passed I told my manager Kim I need time off she told me take amuch I need just keep her inform I did no reply when I final did get one I was separation from the system now they fighting me for my unemployment saying I quit when I was lay go thru a text


Tiffany February 23, 2016 at 12:16 am

sorry for the typos on my phone can’t go back edit


zel January 20, 2016 at 7:34 am

I am from Guam and I just want to let you know how bad the service I received from the same lady every single time in your Guam branch. She has this attitude as if she is too good to be doing what she’s doing and she is even a head cashier. Her name on my receipt is Zaneyda. She does not say hi or thank you, because barely any of them really do, but thats not even the reason why I am complaining. This is actually the first time I have ever made a complaint about an associate, so that means something is really wrong, She just throws the change on the counter and after she gave me the bag she was gonna put a smaller bag in the one i already had without saying anything so she practically just shoved it in my shopping bag. I don’t know if thats the type of people you should have representing your brand. But something needs to change, your brand is awesome but having people like that can discourage many customers from repurchasing again. I come from retail and have been in it for 6 years and in our company we really value customer service and experience because our service reflects our brand. I let it go the first few times thinking maybe she just had a long day, but having dealt with her bad attitude too many times I have to speak up about it.


Julie January 18, 2016 at 4:53 pm

The company DOES NOT care about their employees. NEVER work for a Forever 21. It’s the worst ever. Visuals do the most work and do not get respected or a raise. If you want to work for a good company try H&M. Forever 21 is horrible


Julie January 18, 2016 at 4:54 pm

To add on, they cut our visual team without a week notice.


SHAWNA January 25, 2016 at 4:49 pm



Marissa January 7, 2016 at 2:47 pm

I had THE WORST CUSTOMER SERVICE OF MY LIFE!!!!!! After a very long shipment time, I receive a package yesterday. It was a very tiny box, which is odd since I ordered a jacket. I opened the box only to find out that you all shipped me the incorrect item. I needed this item for a trip I was taking and needed it by Friday. I called Customer service and spoke with some VERY RUDE man named ET? ER? I explained to him the situation and let him know the order summary had the correct item but the item was a pressed powder. I even gave him the number listed on the pressed powder.. He then proceeded to tell me after I asked for the CORRECT item to be shipped to me expedited since I needed it for my trip, that the only think I could do was place a new order. UH WHAT?! Why would I place an order and pay for an item I already paid for??! Obviously that wasn’t a solution. He then said I could return the powder and pay postage (why would I pay to return an I item I didn’t buy?!) and then they would ship me the jacket. No, I want the jacket I ORIGINALLY ORDERED!!!!!! He said and I quote “We can not help you” , “There is nothing we can do” Are you serious?! I asked to speak with a supervisor and he said that there wasn’t any. That they would tell me the same thing, and that you all don’t have an escalation team. What type of customer service center is this?! Ridiculous. The customer service rep was absolutely rude and lacked any emotion. This is piss poor customer service if I have ever heard of any and this is the first time I have ordered with them.I then called back and spoke with Bonnie.. She read my notes and said there is nothing we can do. I agaimn asked to speak with a supervisor and SHE HUNG UP ON ME. I swear I was getting punked!!! I called right back and guess who I got? Bonnie… she said “you can call and get someone else” what?! Is this real life?! I then let her know I wanted to speak with a supervisor (3rd time I had called to ask) and she huffed very loudly and said ok and then put me on hold for a while. She came back and then offered me the Affidavit deal like in the below comments. Why didn’t they suggest that in the first place? I then let her know that as a customer service rep, you can’t hang up on people for no reason than just to hang up, her response “yeah, thank you” Either she didn’t understand one single word I was saying or the whole call center is completely incompetent. It was beyond ridiculous… I will NEVER order and shop with them again. I took my business straight to Charlotte Russe and placed an order! I also wrote customer service only to receive a canned response (almost exactly like the one I received for the affidavit). It is obvious they have little to no training and Mr. CEO doesn’t seem to mind his business having crappy customer service if he has seen all of these complaints and has yet to do anything about it. Save your time and money with this place.


Susan January 5, 2016 at 10:06 am



Virginia S December 29, 2015 at 8:18 pm

My 14-year old daughter ordered from this low-down, sXXXX of a company in late October. They quickly took money from her bank account for $60, however we never received the merchandise. After calling them several times – and NEVER being able to speak to a manager – and being told it was ‘too soon’ to tell them we hadn’t received it – they then emailed an affidavit which needed to be returned within a limited time frame. Unfortunately, my minor daughter didn’t pay attention to that fine print – so when I called them to try to get her money refunded – the first customer support person (and I use that term loosely) – told me nobody in the company CAN refund the money. After again repeatedly requesting to speak to a supervisor (they must only have one – because it was Ian I finally spoke with too) – he told me the affidavit was required as it is a legal doXXXXent with the signature. When I again advised him my daughter is only 14 – so any affidavit she signs is NOT a legal doXXXXent – I was told that they COULDN’T refund the money – and there is apparently nobody in this company that can. Their ‘policy’ is not to give out information of anyone who could actually help you. Of course, that assumes they employ anyone who would be willing to provide decent customer service. I hate Forever 21 & will be filing BBB & Attorney General complaints against them.


Brandi C December 23, 2015 at 3:22 pm

What kind of business is your company is trying to run? You have representatives that don’t know how to speak property, know how to access systems, and will not provide any assistance with simple questions. Your systems are obviously antiquated and you really should not have online orders. There needs to proper training and put money into good contact representatives and systems. Maybe you can look up a Fortune 500 company like USAA to see how they score so high for customer service. After speaking to Ian a so called manager, my resolution was not resolved. At the advice of Ian, I had to re-order my items and pay for express shipping to get the items on time. Today I check to see where my items are and to my surprise the items have not left the warehouse and now I paid $20.00 extra for no apparent reason. This now tells me you have incompetent managers as well. I have made a report with the BBB so other customers can see how you handle your customers and business.


Renate January 4, 2016 at 4:35 pm

Before I criticize someone for not speaking properly i would proof read my text before sending. Just saying…


Naja December 23, 2015 at 1:50 pm

I had the worst experience ever this year with this company… I don’t even think they train their customer service… Their service sucks… I can’t get in touch with no one at the corporate office to even complain about it… As a business owner I truly learned a lesson for this experience with FOREVER 21… They have mess my holiday up completely… I have been a great customer to them and I’ll never do business with them again…


don smith December 21, 2015 at 4:18 pm

My name is Don Smith and my daughter applied for a job in Charleston SC. She turned in her driver license, birth certificate , social security card and void check. Now at orientation was told she has to reproduce them again because they were lost. How about safe guarding my daughter package and still did not get a holiday job?


Carlo December 17, 2015 at 8:53 pm

Unhappy Customer!!! I purchased items on cyber monday for my fiancees birthday on December 18th. I was told the eta would be December 9th. Well tomorrow is her birthday and I have nothing to present to her. I have been tracking it for a week and all it says is in transit. I’ve left emails and got no response. I called twice today and was told system was down call back 2-4 hrs n then told to try back tomorrow. If I had known this is how your company operates I would have shopped elsewhere and my fiancee would have gifts presented to her on her birthday. I’m very irate and will discourage anyone from spending money with this company!!!


Jessica December 10, 2015 at 9:46 pm

I recently purchased many items for Black Friday… Of course though your sizes aren’t consistent so I went to try to return the ones that didn’t fit and was told that I couldn’t because my items were final sale! No where did it say final sale neither did anyone even state that they were final sale!!! If I would have known about the FINAL sale I wouldn’t be purchasing the items. When I call customer service the lady was rude and said no one will help me no matter who I contacted. I asked for corporate and was told they wouldn’t help me… Such a shame that your employees view their higher end as people who won’t move a finger to help a valued customer. I will definitely not shop at forever 21 again and I demand my money back!


A disappointed customer December 10, 2015 at 3:34 pm

I was recently racially profiled in the Countryside location. I contacted the manager the date of the incident: no response. I contacted the corporate office via email=no response and lastly contacted the customer service number=no response. I’m pretty sure that Forever 21 thinks that if they don’t respond I will just go away. This is a very serious issue that needs to be handled appropriately.


Dana ( Best Closures Inc ) December 10, 2015 at 9:23 am

Good Morning,

I have been trying to reach someone in Forever 21 Corporate Office. We have a little problem, our office name is Best Closures Inc and we did a job at one of your store in Mississauga Ontario back in 9/24/2014. To this point our General Contractor Scepter Industries hired and we haven’t received any payment. Can someone please guide me in the right direction as where and who do I need to talk to regarding this matter. I would really appreciate any sort of help. This has been literally a men hunt, and not mention very disappointed! Hope to hear from someone soon!

Thank You!


Deron Miller December 5, 2015 at 12:31 pm

Why is so hard to get an employment verification letter from hr??? One month going to 2 and all now have important business to attend to and this is the only thing that’s in my way a simple letter.


Garmai December 11, 2015 at 3:41 pm

Have you received your letter from them yet? I have emailed several different emails and also called and got no luck trying to send a voicemail to HR because the inbox was full. What form of contact did you use to reach them? I am out of options and really need employment verification from them.



Alice December 31, 2015 at 2:02 pm

They use The Work Number for employment verification


Erin Lindsay December 1, 2015 at 4:59 pm

I tried to get information from your customer service representative to file a complaint and he hung up on me. I asked for his name so I could share it with you when I called but he refused. I am a loyal customer who has spent thousands of dollars with your company and asked that the order I placed yesterday honour the 21% off code because I forgot to enter it. Yes, my fault but I think it would be good business to do so for your customers. Hardly a huge loss. The individual I spoke with said it was impossible “on this planet” to do so. When I questioned how other companies could do so and requested his name he hung up on me. His first name was Drei. I would appreciate some follow up on this matter and a refund of the 21%.


Sherry Wheeler December 1, 2015 at 2:07 pm

I went to Forever 21 at the Crossings Outlets in Tannersville Pa. with my daughter and my sister and niece from Oklahoma. We arrived in the store at 8:31 and already the fitting room was barricaded. I asked if my daughter and niece could try on a sweater. They told us
They close the fitting rooms at 8:50. REALLY? Then why not close the store at 8:50???? The woman was rude and it would have taken only 1 minute to try on the sweaters. Of coarse we walked out.
To our surprise when we got into the car the clock said 845. I WILL MEVER SHOP THERE AGAIN!


Dominique Davis November 28, 2015 at 4:27 pm

recently shopped there for Black Friday n the cashier can’t get me twice for an item . Had I not looked at the receipt on line in my email I would have never known called the direct location they gave me a number to call n those ppl stated I needed to call the store directly for them to handle the issue called the store again she sis she would have to take my name n number n call me back once corporate resolves this issue of returning MY MONEY BACK THAT THE CASHIER OVER CHARGED ME FOR !!!! RIDICULOUS


Dominica December 4, 2015 at 6:17 pm

Wow Hi Dominique Davis I am Dominica Davis. I went on line for Black Friday with a promo code. I was never given the opportunity to put the promo code in. I immediately emailed them they contacted me a day later saying it was too late to do anything because the order was processed. I told them fine then find another way to correct your error. One lady told me we were talking in circles and hung up on me. One lady told me there is no supervisor. Really??? So instead of them putting less than $20.00 on a gift card or store credite they lose $190 in sales plus future sales. I’m done with them!!!


Diehl November 27, 2015 at 9:23 pm

Purchase made and within 20 minutes of return could not for full refund. Was advised could return for store credit. This is not an American capitalist tradition. Will not shop there and in our community will be advising our teen network of over 1000 families.


Nychol N November 19, 2015 at 2:23 pm

I recently called the corporate office to complain about a horrible customer service experience in the Lake Grove, NY store only to be hung-up on because the operator could not understand English. As a former retail employee and a corporate retail buyer/planner, I’m ashamed for this company and it’s representatives actions. I will no longer be shopping here.


Candace November 19, 2015 at 7:56 am

I started working for forever 21 at the Columbus Ohio, Easton town center location back at the end of May 2015. I liked the job some days , other days I didn’t but that’s normal it’s like with most retail or customer service jobs anyway. I quit working there at the end of September 2015 due to the news that my fiancé and I were expecting. I did not want to continue working there, and my fiancé does not want me working period while I’m pregnant. When I left there the paper I had to sign said that my last paycheck would be mailed to me . It’s been almost a full 2 months and I have not received my last paycheck from them. With me being pregnant and not working any little extra money that I can put in my pocket ,or that can be saved up would be very helpful to us. I know I should have received my check by now but it has still not come .


Ayesha November 9, 2015 at 5:25 pm

Never recieved my items getting false information constantly they say call on monday then they say call on november 13 like its some sort of a joke. i would never recommend this company to anyone.RIDICULOUS CUSTOMER SERVICE. NO ONE EVER RESPONDS BACK.


Jodie E November 10, 2015 at 11:53 pm

I too have received the ridiculous run around from this company !!! I returned online items by mail per their regulations. This was on September 11, 2015. On October 9th I received a credit for 1 item. I returned four items. Calling customer service got me nowhere – let alone I could not understand their poor English. I emailed the company and received a return email telling me they received one item and did everything but call me a liar . We are now two months from my return and I am still getting nowhere! I scanned a post office receipt showing my returns weighed 3lbs 4oz!! That is not one item!! They continue to say they will contact me in 24/48 hours and NEVER do! Today I called customer service and was HUNG UP on EACH TIME! I resorted to calling a store only to be told the district manager would call me back. This has yet to happen from the store in Iowa City, IA. THIS IS THE MOST PATHETIC RETAILER I HAVE DEALT WITH!!


Ariel McGuire November 7, 2015 at 1:23 pm

I worked at the location in Penn Square Mall, I started Monday September 28th and worked through Friday October 2nd for my first week which was a total of 38 hours. My first week of working was also everyone else’s week to get paid on that Friday so in the next two weeks on Friday October 16th I should have received a check for two weeks. I worked the week Sunday October 4th to Friday with Thursday off. That week I had a total of 37 hours. I worked Monday October 12th, Wednesday and Friday. On that Friday I received my checked which was short. I only got paid for my week of October 4th. I talked to all my managers and the store head manager Zach and he agreed and apologized because he lost the sign in sheet . Once he found it I signed it and he sent an email to corporate telling them I needed to get paid for my first week. I was told that the money I was owed would be put on my next check which was October 30th. I still have not received the money I am owed and today is November 7th. I need my money now and I need a response from someone at corporate as soon as possible!


Kimbre Washington November 4, 2015 at 3:12 pm

I received my check last Friday(a portion of it) and I really need the remaining amount. My rent is past due. I worked 67 hours and only got paid for 27hours. Please contact me. Thanks


Amber Baldwin October 16, 2015 at 10:28 am

hi i am a high school kid from Lincoln Park Mi i have some questions where is your factories located, who works in your factories, and are your factories safe or unsafe, do you employ young children


ee November 26, 2015 at 1:31 pm



Vishakha Ahuja September 30, 2015 at 5:12 am

Writing to you from Pune, India. We are retailers of a multi-brand garments by the name of Just Casuals.

Earlier in the year, we had plans of bringing an international brand to our city and wanted to reach out to Forever 21 for franchising opportunities. This is when many online searches told us that Amaka Consultants are the mediators for franchising of Forever 21.

We wrote to them and they asked us to pay an application fee of $1000 to apply for a Forever 21 franchise. And it was confirmed by them over email, that post evaluation of the franchising terms & conditions, we could withdraw of we didn’t want to go ahead with the deal.

After going through drafts of agreements, we started looking for retail locations in Pune. Only to find out that the retail location we were applying for (Phoenix Market City), was ready to launch a store in no time. And the team at Amaka was totally unaware about it! Then we went on to look for another location, once again to be informed by the mall authorities that F21 had already booked a store there. And Amaka Consultants – who are charging us to give us information about franchising your brand stores – have no idea that there are already multiple F21 stores being planned in the city.

This leaves us to wonder, if Amaka Consultants are your authorised franchise consultants? Would really appreciate if you could confirm this.

After this, we chose to withdraw and requested for a refund of the application fee (as they had promised before getting into the deal). Since then, they have been avoiding our mails and calls. And told us they don’t seem satisfied with our reasons of withdrawal. If we want our refund, we will have to wait until July till they come down to India. And then pay us in cash if we still wish to withdraw. We are now at the end of September, and we get no response to either our phone calls or emails to Amaka Consultants.

This definitely seems to us like some kind of fraud. Would you please help us understand if you’ll are really associated with this company.



Vika September 23, 2015 at 10:40 pm

Iwas shopping at F21 on the 22nd of Baybrook Mall in Webster, Tx. After trying on many pieces I selected several, waited in a long line to the register to find out that my transaction of $47.16 was declined. I thought that is not possible since I just made a money transfer from my savings account. I tried again and it was also declined, sales person took few items away and I tried again and smaller amount was also declined. I called the bank but no luck. Asked to hold the merchandise for me after I come back from the bank. Lady at the bank told me that there was nothing wrong with my debit card and that this amount of $47.16 was actually accepted by F21 system and now is as pending, i it should not show as declined but F21 was holding my money as declined. I had to take money from my savings .Went back to F21 and paid in cash for selected items. The sales person didn’t know what happened and suggested to come back the next day if the money will not be on my account. This was not a convenient way since I don’t live close by. Today I went to the bank and my money was still on hold as declined but pending with relase date as of 9/25, and I actually had enough money to pay for the merchandise so it should not decline this transaction. Bank officer said that I need to talk to the manager F21 and tell her to send an e mail to the bank that this transaction in no longer valid ,take it from declined holding status so bank can relase my money. I asked for the written instructions for the manager. With letter from the bank I went back to F21, asked for manager . It is a shame that F21 hires this kind of people for management positions or at all for any position. She never introduced herself, yanked out the letter out of my hand and barely listen what I was asking for her to do, went inside the office and slammed the door. After a minute opened the door , throw the letter to my hands with some other yellow piece of paper, which after I looked closer at it, it was a work order to repair lights, it had nothing to do with my case, She said that bank has to call her before she can send an e mail. And she run off. I saw her at the counter . Quickly walked to the counter to find out what is this monster manager name, also told her how rude she was to me and asked her to call the bank ,it was not my fault that my money got frozen by F21 and she doesn’t care to do something about it as the bank instructed her. Her name is SHELBY and I would appreciate if someone in charge from Corporate Office would not allowed her to perform managerial duties because of her behavior and absurd manners toward customers who actually pay her salary. It was terrible experience shopping at F21 , where I spend a lot of money in past year. After this I will not shop there any more , and will share my experience with everyone I know, discouraging them to shop at this store. Looking forward to your e mail as a proof that something was done about SHELBY. By the way the up stairs floor is a mess , it is impossible to walk , everything is on the floor tangled up, looks like a whole bunch of trash not like anything for sale. It would be a good idea to inspect this location without announcement. I am sure there is many qualify people to take over SHELBY’S manager position, who can keep up with proper presentation of merchandise and have respect for their customers.


Kiersten September 22, 2015 at 1:57 pm

I bought a pair of shoes from your company, wore them for not even an hour and the heel fell off. I called and contacted and complained but no one was helpful at all. I loved the look of the shoes and I would like a new pair of my money back to get them fixed. I have spent oveer $1000 at your company this year so I expect better treatment as a valued customer. Pictures to come. You can tell in the pictures that the heel falling off was in how the shoes was made not because of how I wore them. and now I was hung up on by one of your representatives. I am very unhappy. I expect more than just getting repeatedly told about your return policy. Thank you.


Vidhi Sharma September 15, 2015 at 2:22 pm

Order: 20075642: (7 products), ordered on 31st August, India Forever 21 Website
History: I have been waiting for this consignment from last week as your site says delivery time is 5-10 days. Last week on Wednesday & Friday, I gave a call to your toll free customer care number 18002082021. A female picked up and told me my ordered will be delivered my Tuesday without fail and is already out for delivery. I waited yesterday & today with money in my wallet thinking it will arrive but it did not. I called up your customer care today. First she tells me to wait for 2 more days as delivery time is 7-12 days excluding weekends (when on earth it happened; meaning 16 days) and then later on tells me that my order has been cancelled on 3rd itself and the reason stated is “return to origin”. I fail to understand when was the order even tried to be delivered as my guards are there 24×7 and no one attempted delivery. Second, even if you cancelled, you should have dropped an email or texted informing the cancellation. This is sheer nonsense delivery system from your end.
I have checked CCTV camera footage of my office for 2nd and 3rd as the order got shipped on 1st. Nowhere is the delivery boy in the footage. Please explain where is the order and why cant the delivery person call before coming like Jabong, Myntra Amazon or Flipkart people do. ALl of the ecommerce websites attempt delivery thrice. Even if you attempted delivery, you cant expect the customer to be sticking for 16 days at one place expecting your order to arrive. When your delivery date is not fixed, high chancesa are person might not be available and th delivery guy should call confirming the date and time of delivery.

Your site still shows shipped. Please tell me what to do.

I have ordered another shipment which again showing the same error on the courier company s webiste. I am now scared whether that order will suffer the same fate.

Please help in resolution as India forever 21 customer care has told me they cannot help and I have to order again. I did that today anyway but not all the products are available now.

Please help.


Linda September 14, 2015 at 12:21 am

Hello, I am a forever 21 employe and there’s something important I would like to discuss about regarding my store, I was just wondering where I would be able to contact you?


L.combs September 8, 2015 at 1:44 pm

Hi i have a question what are you doing to help garment workers that work for you across the oceans.


L.combs September 8, 2015 at 2:01 pm

I have been waiting 20 minutes for a reply when will i get it


June B September 7, 2015 at 3:07 pm

Hello, please see my email chain I pasted below about tops I purchased for my daughters that shrunk and are no longer wearable. I didn’t receive a response to my most current email below, so I was forced to put my message here. I am not satisfied that you do not stand behind your clothes.
Thank you.


My daughters both wore the tops one time before we washed them. They were machine washed in cold water and as soon as they came out of the washer, we saw how much they shrunk.

Per your return policy you mentioned below, we can’t return the items even if they shrunk significantly after washing them? That seems like a very poor business policy and why would I take the risk of purchasing future items if there is the chance they would shrink and can’t be returned? If that is the case, then I won’t allow my daughters to buy anything from Forever 21 again.

June B

Sent from June’s iPhone

On Sep 2, 2015, at 11:32 AM, “” wrote:
Hi there June,
I do apologize if the item shrink. Just a question from the time you were washing the items did you do hand washed or machine wash wash? And did your daughter wear the clothes before you wash it? As per Forever 21 policy you can return the item if its unworn,unwashed,not damaged, tags is still on and its not tag as final sale.
If you have any further questions/concerns, please call our customer service line at (888) 494-3837 or you may email us by visiting our website Click on the Customer Service link located at the bottom of the page then follow by clicking on Contact Us. Our representatives are available to take your calls and emails Monday through Friday, 5:00 AM to 6:00 PM, and Saturday through Sunday, 8:00 AM to 5:00 PM Pacific Standard Time.

Forever 21 – Customer Service
—– Original Message —–
From: ****
Date: 9/2/2015 7:05:13 AM
Subject: Merchandise – Other
Customer Original Request
Dear June B,

Thank you for emailing us with your concern.

Topic : Other

First Name : June

Last Name : B

Email : j*****

Message : Hello, I purchased a couple of tops for my daughters online and they shrunk after they were washed and my daughters cannot wear them anymore, as they are now “crop” tops and aren’t allowed in their schools. I’ve been very disappointed in the quality of your products. One of the order numbers is 53557563 and the item number is 2000167386. The other item is from order 52808178 and it was item number 2000077099. These shirts were washed in cold water so I’m not sure why they would shrink? I’m so frustrated with trying to return things at the store because the shipping invoice is needed and at this point, we don’t have it anymore because they were purchased a while ago and my daughters saved these new shirts to wear to school.

If you have any further questions/concerns, please call our customer service line at (888) 494-3837 or you may email us by visiting our website Click on the Customer Service link located at the bottom of the page then follow by clicking on Contact Us. Our representatives are available to take your calls and emails Monday through Friday, 5:00 AM to 6:00 PM, and Saturday through Sunday, 8:00 AM to 5:00 PM Pacific Standard Time.

Forever 21 – Customer Service


Dave September 3, 2015 at 2:29 pm

Would Forever 21 be interested in a simple product that will raise huge money for your company, for charity and will not cost you a dime?


Maureen Sta Maria September 1, 2015 at 1:00 am

I purchased & paid via credit card 4 tops on 26 July 2015. It’s September 1 st. today and still I haven’t received my blouses. My credit card had been charged for the amount. I have emailed customer service forever 21, and they tell me no order/ purchased in my account. I then confirm with my bank and they confirm the amount $91.81 was paid them which I then resend another email to let them know but received no reply whatsoever. I should have read these comments here before even making any purchase……. I wonder if this is part and parcel of their business strategy!!!


DIANE MAGID August 27, 2015 at 1:37 pm



PH: 702 326 ****


Sherry August 24, 2015 at 1:12 pm

I take my teenage daughter to the Forever 21 at Kingsway Mall, Edmonton at least once a month. Everytime I have taken her there, I have seen the dressing rooms disgustingly dirty, lots of dust bunnies and other debris on the floor. I had sent an e-mail to the Corporate Office a few months ago & received a response that they took my complaint of cleanliness seriously. Last week I took my daughter there again, not only was the dressing rooms were still dirty with big mounds of dust bunnies, there was dust bunnies throughout the store, other debris and also metal hooks from the broken hangers on the floor, I saw at least 3 of them, this is an accident waiting to happen – customer slip & fall. We had been at the Forever 21 store in Hawaii & it was clean, fresh & bright. I can’t believe that this store in Edmonton is so dirty and nothing is done about it. I would think that staff could use a “HAND VAXXXXE” to suck up the dust bunnies in the store including the dressing rooms prior to the store being opened and also throughout the day if needed. The hand vaXXXXe is a handy & easy tool to use & store. I don’t believe that the dust bunnies are created overnight, it shows me that cleaning is not a priority. Management & staff at this store should be ashamed of themselves in this store.


Paskall Pickens August 6, 2015 at 2:53 pm

I am a former employee at the Forever 21 store in Sawgrass Mills Mall in Sunrise, FL and I’m trying to reach the corporate to make a comain towards the managers scheduling these us for shifts ending for example 11 am to 8 pm or from 4pm to midnight and then has them work till 3 am straitening the store.There are numerous workers who have to get rides back home and basically the managers say you have to finish the work. “That is your problem”. They treathen termination if the employees do not work the excess hours which are over and above the scheduled 8 hours shift or the 40 hours of the week. Also they show favoritism letting their favorite employees leave while still clocked in to get themselves some food and getting coffee for them to drink in the back room. They let them leave early and make everyone else stay late until 3Am


Jaylyn Davis September 2, 2015 at 2:15 pm

I am A Previous employee as well. I went through the same issue. And I am also trying to contact the corporate office and can’t get anyone either. Something was stolen from by another employee and they did nothing about it. The first manager told me to figure it out and she clocked out for the day. My second manager checked the cameras and saw the girl take it, she then called her n she denied it.


Demetria Braddy June 3, 2016 at 6:58 am

For the ladies at the sawgrass mills location I understand you and I am currently filing a lawsuit against them because of compensation. I’ve worked there for a month and haven’t received a check from them so I quit. And the HR process is a complete joke. They don’t respond in a timely manner. Management has absolutely no respect towards you and I once worked an 12 hour shift. That to me is unacceptable when I was only scheduled to work 6 works that day. I will tell you I am going after so much more than what they owe me because of their incompetence and negligence.


Lisa B August 3, 2015 at 6:59 pm

Its been so long since my order, clearly it was stolen its been 60 days and all Customer service says its were looking into it its just so unprofessional and to be honest its THEFT to have me buy your clothing and not refund or resend because I never received. I’m looking to talk to head person in charge I’ve also contacted local news because apparently this is a On going issue with forever 21 . Pssh! You messed with the wrong educated person!


Concerned parent August 3, 2015 at 12:53 am

My daughter works at the ForeEver 21 store in Grapevine Mills Mall in Grapevine , Texas.
The manager scheduled this 18 year old girl for 40 hours per week and makes them work over 40 hours. They DO NOT PAY ANY OVERTIME AND ALSO DO NOT PAY FOR THE BREAKS ( 10 MINS) AS REQUIRED BY FEDERAL LAWS.
The Manager schedules these young workers for shifts ending for example 11 am to 8 pm or from 4pm to midnight and then has them work till 3 am straitening the store.
There are numerous workers who have to get rides back home and basically the managers say you have to finish the work. “That is your problem”. They treathen termination if the employees do not work the excess hours which are over and above the scheduled 8 hours shift or the 40 hours of the week.
These are supposed to be part-time employees who are asked to work OVER 40 hours per week and ARE NOT GIVEN ANY BENEFITS ( HEALTH INSUR OR VACATION OR SICK LEAVE).
The Corporate Office is NOT Accessible at all and frankly the Corporation does not seem to care about their employees morale?


Gashen August 2, 2015 at 5:50 pm

If this is a corporate office, why am I only able to get help with online orders? You should have some affiliation with the stores!!!. I received terrible customer service and had to repeat myself several times because the person who I was speaking with only heard what she wanted to hear. I asked to speak to her manager and she kept saying the same thing over again to me, as if I didn’t understand her the first time. I asked if she could give me the number to corporate office so that I could speak to someone to help me with my situation and she gave me the same number I called. I told her that this is the number I dialed and it keeps leading me to “online customer service”. This is the worst customer service I have received. forever 21 as a whole gives terrible customer service.


Alyssa July 31, 2015 at 8:54 pm

Hi, I would just like to know where I can reach the damn corporate number to talk to someone?! Can someone provide me that information. I’ve left 3 voice messages and no one has called me back. I had an issue there and would like to let them know! By the way I will never ever work at a Forever 21. Unorganized and ignorant. My managers were just grumps never can smile except one she was great and friendly till she left to another store. But, anyways if can someone provide me a phone number if it’s direct please let me know 🙂


Kylann Fegans July 26, 2015 at 1:14 pm

I work at Sunland Park Mall’s Forever 21 in El Paso Texas and let me tell you first hand: if customer service sucks it’s not always the associates fault. It’s the managers. Our managers here always talk and hardly ever work. They barely talk to customers and are more interested in the store being damn near spotless than the customer’s experience. Every time our store is clean, our customer satisfaction is down. When it’s messier, we have happier customers because that means that we are truly focusing on people and sales not looks that honestly haven’t hurt our business. I always have customers complain about the managers just talking because they stand in a group and is beyond obvious. We get short staffed way too often and we’re overworked for minimum wage under these conditions. It’s unfair. Last night I worked from 2:30-9:15 on the schedule and I was the only one on my floor until 6pm. Being that I was the only one, I was trying to talk and help all the customers as well as fun the cashier on my level without any help for the longest so my sections that needed to be cleaned were totally neglected. However I had plenty of compliments from my customers insuiating that they were pleased with my service. But I stayed till nearly 1am having to clean my sections because if I didn’t I was going to get a write up. Are they even allowed to do that? I don’t recommend anyone to work here because it can be so brutal and as a student with two jobs this is stress that I really don’t need nor deserve. It’s not the sales associates, it’s our managers.


Charlie July 22, 2015 at 6:17 pm

I placed 2 orders on Saturday, july 17 and another on July 18. I get an email on Wednesday telling me that my order will be delayed another few days. Since Forever21’s warehouse only works 8 hours per day, 5 days a week. My orders won’t ship out until probably until Monday, July 27. This is ridicules that an online retail business works an 8hr/5 day work week. I buy from Bebe, Amazon, VS, and others . All of them I receive my order within 5 days with no special shipping,. It looks like Forever 21 won’t ship for over a week. Absolutely absurd. By the way, they made sure they took my money right away. The money should not have been taken until the package ships like the other retailers


Charlie July 22, 2015 at 6:20 pm

I want to add the same as the others. The customer service did not listen and just read from the company script. I, also asked for a manager and got some sort of excuse.


Kandi July 16, 2015 at 4:12 pm

FOREVER 21…I am very disappointed to say the least with the online customer service. The representative over talked me as I explained my concerns…when asking for a manager she continued to state on screen jargon…then stated the supervisor was busy and she couldn’t continue to deal with this …took my phone number and STILL have nor heard from the company. I am so furious with companies taking advantage of consumers and not respecting ir addressing our concerns with their products…. The only thing they see is $$$$$… But what do u expect its a Chineese own company!!! but this is America… And there are laws made by the people for the people to protect the consumer. So people…contact the attorney general office..better business bureau and your state Representative. Say NO! To Forever 21…!!!! FOREVER….


Ashley July 15, 2015 at 3:11 pm

I am extremely disappoint, mad, and really upset with the customer service provided by Forever 21, I placed a order online June 11th they confirmed my mailing address and still shipped by package to the wrong zip code. USPS sent the package back to the warehouse which it took almost 2 weeks for the package to be inspected. Here it is July 15th no package no refund. Every time I call to speak with a Manager (Spencer) he was too busy to talk so I called Corporate office and left two message still no call back. I will never I repeat NEVER order off line again…I asked for a refund and a rep told me it could take up too 2 weeks for my account to be credited.


Kandi July 16, 2015 at 3:50 pm

I can’t agree more!!! Forever 21 has the worst customer service I have ever experienced. The representative never listened to my concerns.. She continued to over talk me and repeatedly stated company on screen opposed listening and supporting their customers. What happened to America!!!! Since when do we not respect our consumers!!!!!! Forever 21 sucks!!! They will never experience me as a customer or anyone I associate with…


Kristen L. July 10, 2015 at 1:48 pm

To who this may concern,

I just got back from the mall, Palm Beach Gardens PGA, FL – Forever 21. I am extremely disappoint, mad, and really upset. I have no time, I work full time and go to college full time. This morning I received the email for 40% off one regular price item. So instead of eating lunch at work I decided I’d run to the mall to get a bathing suit from forever 21 with my 40% off coupon. I was very excited and the one piece swim suit I found fit perfect! I get to the registrar and it rang up 30% because of a swim promotion going on. I asked if they could void the 30% and please just give me the 40% off instead. I explained the situation and that I came to the store just for that item and because of my 40% off coupon. They said there’s nothing they can do. I then asked the manager, Mitch if there was anyway he could please void the 30% and give me my 40% off coupon. He said no. I asked if there was anything he could do.. Add 10% to the 30% promotion or something to accommodate me. Everything was a no. I’m so upset. I wasn’t asking for a lot I just wanted to use my 40% coupon on one item I drove all the way to the mall for… If I was at ANY other store I would have been accommodated for. It’s not the point that the item was 30% off it was the point that I didn’t waste my time for 30% off I wanted to just simply use my 40% off one regular prices item. I didn’t know there even was a swim promotion. This situation could have easily been solved and I could have been a happy customer. Instead now I’m extremely disappointed in the way Forever 21 handles their customers. I wish this situation could have been made easier but with all the “rules” I feel I shouldn’t give my TIME or MONEY to Forever 21 again.


Nicci July 5, 2015 at 7:10 pm

Forever 21 store, Forever 21 staff & My Disappointment

To whom it may concern,

The pass three days I had off from work (after working a very long fourteen day stretch) was meant to be rewarded with some much needed rest, relaxation, family time and a lot of shopping therapy. Unfortunately it was partially wasted shopping at Forever 21 leaving me frustrated, disappointed and even less rested or relaxed. A fun family outing turned into a major obstacle/ nightmare all because of one store (Forever 21). I purchased an item (from the Braintree Mall location) for my 8 year old daughter about two weeks ago but sadly enough the fit was all wrong.
I decided to return and/ or exchange the item on Friday (July 3rd) during a family shopping trip to the Natick mall. We found the cutest denim crop pants with elastic waist that fit her perfectly. We approached the register with our item in hand and were informed by a kind gentleman that there is a BOGO sale going on and we should look for a second item in which we would receive for free. During these tough times why would anyone turn down a free item? Right?. So we stepped out of line went back to the very small girls section in search of another item. In which, we spent an additional 40 minutes in the store. We found our second item and went back in line. The same nice gentlemen was in the process of checking us out when he informed us that he could not sell us the cute crop pants. Apparently there was a recall on the item. The item should not have even been on the floor to begin with. Well, need less to say my daughter & I were extremely disappointed. I offered to take the item regardless of the recall, which prompted the gentleman to call for his manager (whom was not as nice) but policy unfortunately forbade it. At this point my daughter,husband and I were frustrated and just ready to leave the store. I simply requested my refund so we could leave. To my surprise I was handed a store gift card. My first time shopping at Forever 21 was about two weeks ago so I was unfamiliar with the return policy (which is ridiculous). After all the back and fourth we left the store empty handed, without my original monies paid and frustrated (after what basically was a waste of an hour).
On Saturday July 4th we made a trip to the Arsenal Mall. I still had more shopping to do and a gift card for a store (Forever 21) that needed to be utilized. Again we found my 8 year old daughter a few decent items in the very small girls section of Forever 21. Four dresses in all on sale. Again, one of the dresses didn’t fit great but was do-able. We approached the register to pay for our items. A young lady (Crystal) was checking us out when she informed us that the items were final sale. I asked her if I would be able to exchange the dress for a larger size if available at another store she stated “no”. In which I asked if she could view or contact another store to see if a bigger size was available. Her response shockingly was “no the store does not have the capability to check each other’s inventory and she could not call another store either”. She told me that she could give me the number for the closest store on Newbury Street and I should provide them with the item number which she pointed to. I asked her about the Newbury Street store in which she informed me, my husband and daughter that “they have a huge kids section and are a much bigger store.” At this point I turned to my husband (in front of Crystal) and told him ” we should check out the Newbury Street”. I asked the store associate (Crystal) to hold the items so that I could return for them tomorrow if Newbury did not have my daughters size. She told me they would hold the items for 24 hours. Which was fine since the mall was scheduled to close at 6PM due to the holiday and it was approximately 5PM at the time. I contacted Forever 21 Newbury Street asked them the hours of operation for today (July 4th) in which I was informed 9PM. As we continued to shop at the mall I decided it made sense to just rule out Newbury Street today vs. tomorrow. I convinced my husband to go with me and get it over with, which is what we did. We traveled to Newbury Street Boston on the Fourth of July stuck in festivity traffic for about an hour. We reached the store only to be told that the store does not carry kids cloths. At this point I was livid, vexed and extremely upset…… We spoke to a very nice manager Shelley whom apologized profusely for the inconvenience and the mistreatment by the staff of the Arsenal mall location. She also informed me that the staff does in fact have the capability to check sizes and communicate with each other via phone. Shelley took the extra step and contacted the store we just came from to inform them that their behavior was not good customer service and the inconvenience of (me) the customer could have been resolved with a simple phone call. I could hear the response of the caller whom stated “she is lying. no one sent her to the Newbury Street store”. Shelley proceeded to inform the Watertown store staff that my items needed to be held until the end of business day tomorrow since I was so majorly inconvenienced.
Day three (July 5th) as the tables turn with Forever 21. I returned to the Arsenal Mall location at approximately 1:30PM to pick up my items that should be on hold. I approached the register requested my hold items which they stated “were no longer on hold they were returned to the floor as of last night.” I asked to speak to a manager; Alana. I informed her of all that occurred the evening prior and what transpired when I was here yesterday. She apologized, stated she would “talk” to Crystal and offered to check the size of the dress I wanted on the company system. Judging by her tone I felt as though the associate Crystal would not be properly reprimanded. Out of the four items I had on hold, I found two. I ordered the final two items on line confirmation # 52831533 (in which I missed the BOGO online deadline which end 7/4). All the headache, aggravation and back and forth could have been avoided if the sales associate (Crystal) and associates from Natick had simply did the job they were hired to do.
Throughout this email I indicate how far and willing I am to travel for my family. However what I will not accept is unacceptable service, not with the amount of time, energy and resources I am willing to sacrifice. Even if it is the “unprecedented selections of todays fashions with affordable prices.” My family and I were inconvenienced over and over and over again. Through this frustrating ordeal I have learned what Forever 21 has to offer which is a handful of cute clothing, a very small handful of decent staff (depending on location) and a lot of aggravation. I am Forever done with Forever 21.




Breann June 30, 2015 at 10:02 pm

I was at your Polo Park location in Winnipeg Manitoba and it was an absolute pig sty. I can only shop in the plus size section. In it there was absolutely no organization, regular sizes thrown in, things thrown every where and the racks just plain appalling! I felt like plus size women were being neglected because our section is just disgusting. Stop making excuses and fix it! If it is like this the next time I shop there I am never returning!


Teresa June 26, 2015 at 1:38 pm

On June 7, 2015, I placed an order by phone with a customer service representative. I was explicit in giving the mailing address including suite number, as always. According to the CSR on June 13, 2015, FedEx returned the package for insufficient address reasons. I was told I would receive an email once the package had been returned to the Forever 21 warehouse. No email was received so I called back two more times and was told they could do nothing until the item was received in their warehouse. Again, when I called on June 26, 2015, I was told the same thing. No resolution was offered, no refund was given, just the patent script of, “we can no nothing until the item is returned.” Calling the corporate office hasn’t netted any results as they use the same customer service in the Philippians! “Nothing” is exactly the portion of my disposable income they will ever get again.


Sandy June 17, 2015 at 10:13 pm

This place is very reasonable but the policy is f’in stupid. This is the only f’in store who is so uptight up there assess that can’t even give you store credit. Any other store at the mall will give you cash back or exchange it with no quistioning. This place sucks and so does the help.


Javier June 16, 2015 at 7:17 pm

Forever 21 is cheap, they have ignorant employees, plus, idiots that run the store. It’s all about favoritism there and they act so unprofessional. I hate Forever 21. They will cut your head off if you go over one minute in overtime. Like cmon really ????? Oh, a nother thing, Christine, the District manager is a psychotic, irrational person. Thank you 🙂


Leeza June 8, 2015 at 8:41 am

I have been working at Forever 21 for a short time and every time I work, I seem to get more miserable. I work at the Mall of America Forever 21. Reasons why it’s not fun to work: they keep all employees pass their availability. My availability is to 11 each weeknight and even if I finish 3 sections (alone) they still have me stay and if I say I have to go to catch the bus, I’m always told “we don’t leave until everything is finished.” it’s never finished and the managers (excluding 1) keep us until midnight. I walk a mile to a bus stop and catch 3 buses for this company and at night also. The visuals also talk to the other employees as if we’re children, literally. If the store manager tells me again how much time that I have to make the LAST bus I will call the Better Business Bureau since I can’t reach human resources and left 3 messages (also It’s one of the most complicated process to even reach the HR hotline) I don’t believe forcing people to stay after their scheduled times is legal and we don’t get paid for our bag checks (illegal); last time I was waiting to get my bag checked an employee at the cash wrap said “You’re taking to long to clock out, just go.” I’m done with working this way and will gladly hand in my resignation. I just want to let people that plan on working at the Mall of America location to beware of what you’re in for. No wonder the turnover rate is horrible there. So if anyone from corporate will finally respond or at least call the MOA to see what’s taking place at the massive store. And also please tell the visuals they’re not our parents nor are they managers forcing people to stay. i always have whatever section I’m in done before my available time ends but have to go to another section because someone wasn’t even put in that section. Please fix this. Thanks


Javier June 16, 2015 at 7:20 pm

I worked for the company too !! They are cheap, and they have idiots running the stores. They are so shady, it’s ridiculous !!! I hate Forever 21 !!! They are so stupid and irrational !!


emily September 4, 2015 at 4:44 pm

currently work at forever 21 and i agree with everything you are saying ! i just started working and they know my section needs help and i get no help what so ever ! then they expect me to go help other sections its so stupid !


Elizabeth Taylor June 4, 2015 at 3:24 pm

Hi, I was on vacation with my new husband and I went to the shore in LA to look around. I seen two pairs of shoes I really likes. well I tried on the right one and it fit, I am a size 8 so I got them. well I go back to Arkansas and I go to wear them to work and I notice that one is a little tighter and I didn’t do nothing until I look at the size of the shoes. One was a size 7 and one is a size 8!! I have been trying to get someone to just get me the size I am. I am very upset because no one will trade me the right size or just give me store create because I don’t have a recite. I never got one with my stuff. I asked them to put it in the bag. I don’t know if it fell out or they didn’t give me one. but I need help. I really love this shoes and I just want to be able to wear them. please help me!!!!!!! if you would like to call me just email me and I will give you my number. I would really like some help anyone.


Diondra June 3, 2015 at 5:18 pm

And on another note to my complaint, it was at the Arrowhead location in Glendale, AZ and Cassandra was the one to tell me that she has nothing to do with it!


Diondra June 3, 2015 at 5:12 pm

This place has not paid me my missing hours since last year of November 2014!! The managers said they have nothing to do with it and have had me call payroll. I have been given numerous run around since then til this week I had been told that by Silvia in payroll that she has to go off of what the store managers saying (in which they said I wasn’t missing any) when the store manager said it was up to corporate and payroll. I’m confused and ask for the manager of payroll and she hung up on me! I have my local media station being this and investigating into it! This place is so rude, unprofessional, and really has NO clue in what they’re doing!!!! If you are working here and have a closing shift, you will have to stay longer and MUST STAY LONGER til all go backs are put away and don’t expect any help from managers and associates throughout the whole shift!


SherryG May 30, 2015 at 2:59 am

Went to DelAmo, CA store today. This is my local store. Shop her all the time. Today I was looking for an 8th. Grade prom dress, and was told by 6, six different sales persons that they were sure they had nothing. Six. No one could help us. I have never seen such a negative attitude in this or any other store, except TutiFruti(another story in mall land). We did find something, and went to pay. I’m spotted a cowl in charcoal gray on sale, so I grabbed it. Got to register and was told, this is a buy one get one free, but would not let me look elsewhere. This was at the very end of the sale, but while walking out, I saw the same cowl in a pale gray that I would have taken, especially for free, but no, it had to be on the same ticket. No signage re: buy one get one free. Is it a scam? Very disappointed in my Forever 21 experience today. Next week we will be looking for shoes and a kimono, because Forerver21 did not have any. Haha. So sad. My favorite store, but not a well trained staff.


shannon albert May 27, 2015 at 5:14 pm

My son had a accident on May 11 2015 no one have contact me just to see if he was ok I find it very unprofessional!!


Nicole May 16, 2015 at 8:27 pm

Just wanted everyone to know to stay clear of the mint green flounce bra atyle bikini top. I bought it Wednesday night, took the tags off and wore it for less then 3 hours today and the shoulder adjustment piece broke and was tearing up my shoulder. But the biggest reason is that despite me wearing it loose (also small chested), the back clasp broke. I bent over it broke completely apart and I flashed a small group of people. So I would avoid the top unless you’re down for flashing and wasting your money.


Tamra J. Pippa Shea May 5, 2015 at 12:40 am

I was at the Forever 21 location at Park Mall on May 5th 2015. I am disabled with autoimmune diseases and require the use of the Handicapped dressing room. 4 times in the past I was discriminated against when asking for the handicap dressing room. Today was the 5th and the final time. They use the left side of the fitting area as a storage area and become angry when you ask for the handicap dressing room as they have to move all the boxes out if they way. They go as far as questioning you as to what your disability is (this is against the law) it is also against the law to fail in providing clear access to the handicap dressing room. If I were able to stand and try on clothes I would. To be questioned ,treated so mean and have my dignity stripped from me is never ok!!! Each time this has happened I spoke calm, polite and professionally to the manager on duty and as of today no changes have been made. Just for the record; one time I was using a cane and one time I using a walker.
Today, Cristy was the manager I spoke to, I asked for her supervisor’s name and number and she gave me a number to a call center. She stated that they question the use of the handicap room as mothers go in there to change their children’s diapers. So they are additionally discriminating against mothers with children (2-federal laws broken) Cristy further stated they are trying to clean up the area back there ( where the handicapped dressing room is located) she is clearly aware that full access needs to be available for handicap persons yet, this has been an ongoing problem for months. I have actually filmed the area I am discussing. The general service is below average. I will continue to shop here as I will not allow their discrimination prevent me from living my life fully. I called back later in the day and spoke to Cristy again and asked for a direct line to her supervisor and she behaved rude and said ” I’m not giving out her cell number” I did not ask for her cell number, I wanted a direct business line to the supervisor in charge of tjis store in hopes we could get resolution to this ongoing problem. ( my friends find this to be to reasonable) . I did not receive a call from anyone from Forever 21. This stress I endured caused my body to flare (my Autoimmune diseases) I was shaking, crying and began to run a fever. They just wanted me out of their store. I had to sit in the food court to gather myself and leave the mall early to get safely home. Due to their ongoing unresponsive behavior and failure tomorrow, I will file a legal complaint with The City of Tucson ADA department and may consider additional legal action. We as disabled persons will NOT tolerate discrimination of any kind for any reason ever. Pippa


Jessica Dunagan April 15, 2015 at 8:42 pm

Greetings from Guam!
I would like to share my concerns regarding the customer service in your store recently opened on GUAM. I and my daughter are avid Forever 21 shoppers and shopped your stores in HK, PI LA, and Florida as well as online shipping. So, naturally we were excited to see your on Guam. Although, I have to say that it was also the worst experience we have had in any Forever 21 store. My daughter and I shopped yesterday and was not noticed for more then 30 minutes. There seem to be a cluster of employees listening to what was obviously the store manager. They were all so occupied with the conversation, that they did not even notice us trying to get into the section they were standing. So, we were not able to shop in that particular area. Additionally, NO GREETING or acknowledgment of our pressence. As we continued to look around, we noticed another batch of employees trying to decide what to do next???? And, to top it all off, other customers around us made the same observations. If this is the level of management Forever 21 seeks to build their business and level of customer interaction, you will lose customers. Please, train your managers on Guam to deliver a better experience to the customers.


patricia March 18, 2015 at 4:17 pm

If you need your W2 you can go to Once you’ve gone to that website you have to register. The registration code for Forever 21 is frv1-ipay. Once you register you can just print it off. Hope this helps, it helped me because I got no help what so ever from the corporate office #!!!


Karina March 19, 2015 at 10:57 am

Thank you so much this really helped!!


Jasmine Ware March 13, 2015 at 1:47 pm

Its been two months already and I have still have yet to get my W2s or at least a copy of them so I can have my taxes done on time!!!!!!! Each and every time I’ve tried to get a hold of someone no one answers the phone and the voice mail is always full! This is not how you conduct a business!!!!


Tayler Rutter March 13, 2015 at 11:53 am

I was an employee for a short time in 2014 and have not received my W2 form. I’ve been calling with no luck and getting the full mailboxes. I need to talk to someone about this!


Linda March 11, 2015 at 1:16 pm

I have been trying all morning (March 11) to speak with an advisor (Pay) about issuing of canadian income tax receipts. Answering machine only and not able to accept messages (so how can I leave a message!). Who can I contact to discuss this. Income tax receipts were sent to the wrong address and I wish to correct. Thank you.


mad March 11, 2015 at 12:56 pm

Still. Waiting on my w2 this company suck.


Brandy March 10, 2015 at 1:28 pm

I never recieved my W2 in the mail. I’ve called HR and they’ve given me 3 different numbers to contact.. Two were not helpful and one kept saying “operator not available, messages are full.” whenever I need to reach HR there is always a problem. I just want to receive my W2.


Lo March 4, 2015 at 10:38 am

I sent in a form to request my w2, how long does it take to receive something back?


Geraldine Royal March 3, 2015 at 3:58 pm

My daughter Amber Royal has worked for your company. She has been trying to reach your office regarding her W2 form. I myself have also tried to reach someone in your corporate office with NO SUCCESS. why is it that you can not reach anyone and the mail box is always full. We are trying to get information regarding her W2 that she nor any other people that has worked for your company has received. Can someone please contact me at the above the email address or I will have to file a complaint with the Attorney General office in your area.


Disappointed mom February 28, 2015 at 5:47 pm

I walked into F21 with my 12 year old hoping to find her a suitable dress for an event. In searching through every section of this store we noticed they only had sizes small and medium, why is that? Since my daughter is only 12 years old and normally wears a 13 in kids and medium in adults. you would think she would fit into at least a medium here. We found so many cute dresses that would have suited her but they were all to small. So we also tried the plus side but found the clothes to be too big and not age appropriate for a 12 year old. Do you know how discouraging that is ? For any young girls out there to know that this department store carries clothing they like but can’t fit into. It just amazing to me that there were no large sizes, And the music was so loud I couldnt hear myself talk. I even went up to the cashier and asked her why the music has to be so loud. She also agreed with me and didn’t understand herself why the music was so loud. I thought this was a clothing store not a night club in Vegas! Absolutely ridiculous!


Lo March 4, 2015 at 10:37 am

The store is called forever 21. The primary audience is between the ages of 15-25…. Maybe you should try a store that’s for 12 year olds like justice , target, old navy, Sears, etc. you can’t be disappointed in them if 12 years olds isn’t their main audience


Shelly September 21, 2015 at 3:20 pm




Faauliuli Laulu February 24, 2015 at 2:10 pm

Can someone help me? I haven’t received my W2 form yet. What do I do to get it?


Sarah Buckley February 23, 2015 at 4:07 pm

Good Afternoon,
I have tried calling multiple times to the payroll department but only receive automated service where I cannot leave a voice message. I worked at the Potamic Mills Forever 21 in Virginia and was sent a W2 form, but still no paycheck for the time I was employeed in Novemeber. If I’m going to be taxed on that income, I would like to actually receive it. Please contact me as soon as possible.


Felicia February 22, 2015 at 2:21 pm

They froze payroll. Don’t work here. It’s hell.


Felicia February 22, 2015 at 2:04 pm

Do not work at any forever 21. They have the absolute worst managers. There is so much favoritism and all the employees are rude-not only to customers but to other employees. The pay sucks. visual got demoted to sales associate but make $5 more. This company is by far the worst retail company. Bad to customers, even worse to employees.


Andrea February 21, 2015 at 11:09 pm

Hi everyone. This is a question specifically for forever 21 employees. My manager will not give me a raise because she says that the company has frozen I’ll payroll accounts. Is this true? Thank you.


delaine February 20, 2015 at 1:43 pm

These people do not care. They have 500 stores; so what if customer service is non-contactable, managers in Greensboro store are very rude and claim not to know any important information that we need. They have majority if not all young college kids that want and need to work while in school. But a job nor money is never worth your dignity. Very disrespectful! My prayers are that my daughter find another job that is worth her time.


Mari West February 16, 2015 at 10:47 pm

I’d like to complain about your employee”s behavior. I’ve been a good customer especially the one of the store, 40 E 14th St. (at 4 Union Sq. South), New York, NY 10003.
It was today 2/16/15 around 9:15 pm on 1st floor, so you’ll know which person was working there.
It was only one young man was working there I guess. I’ve never return items before but I did it tonight. I was in hurry and stood up the line where nobody was there. He knew I was waiting but he was too busy talking to girl (I don’t know she is employee there or not) for awhile and finally came up to me with addittude where explained that he didn’t refund money. I wasn’t quit sure what he said, so I asked him again he looked at me and said something disrespectful way with the attitude.
That’s where you guys are treating customer like that ???? I can’t believe it !!! WHAT A POOR CUSTOMER SERVICE IS IT !!!! That makes me like I’ll never want to buy from “Forever 21”
I don’t want to hear anything from you but want to report the young man. Thank you !!!


Mai February 13, 2015 at 1:51 pm

Try calling 1-844-436-5621 for payroll stuff. I got help with my w2 question..Hopefully this helps?


delaine February 20, 2015 at 1:45 pm

the number is no longer in service. I have tried several times. plus I have about 8 other numbers that I can not get any human person to talk with.


Kristin February 11, 2015 at 3:54 pm

Good afternoon,

I worked for forever 21 in Newport News, VA in Patrick Henry Mall from May 2014 to June 2014 and I have never received a paycheck. I did receive a W-2 for the wages I worked for. I have contacted corporate office several times and have gone into store to find out about my checks, I specifically spoke to Hailey at the local store and still have not received any checks. I do not understand how such a big company as Forever 21 can do this to multiple people. I just would like to be paid for the hours I worked. Can anyone please contact me in reference to this matter or I will have to pursue legal action.

Thank for some cooperation,



Jena March 6, 2015 at 6:38 pm

Was this resolved? Didnthey short you hours? I’ve worked there for over a month and am the only person in the store and the only “new hire” that’s yet to get paid. I’m PISSED! Can’t get in touch with anyone- nobody calls back or answers the phone. Is there a law against this! I’m calling the BBB!


Diondra June 3, 2015 at 5:30 pm

Hey, this is happening to me too except I’ve been missing 8 hours on my check! I’ve spoke with my store manager too and called the payroll department. They did confess they messed up and said they “have to look into it more” and “will call me back” but never did. This week, I called them and spoke with a rude lady named Silvia and she said that there were no missing hours. When I asked for the manager of the payroll dept. I got hung up on!! I wanna know if your problems been resolved or not cause I have my local news station on this! This has been going on since last year of 2014 for me and I had been given the run around! Please lemme know. I can’t let them get away with this! We have a right to be paid for the hours we worked!!


cynthia February 11, 2015 at 3:50 pm

hi im cynthia i worked for forever21 n i stoped working in october of 2014i need employee vertification for d.e.s n i need it by friday how can i get corporate to fax it to d.e.s? pleas help me i need accsess n my foodstampls


Andrenna February 10, 2015 at 6:55 pm

I’m still waiting for a w-2


brian February 10, 2015 at 4:03 pm

I am trying to contact someone about information on knowing if i can be rehired forever21 are having job fairs this week and i really need this info


Euphrosinia Lednev February 6, 2015 at 9:14 pm

Dear CEO/President,
I worked for Forever21 in Lone Tree, Colorado at Park Meadows Mall. Two weeks ago I received a W-2 form, but still do not have a check for November. I called many times to a manager of the office I work for, but no result. I called them the first time and they told me there is a check to pick up, I came in and there was no check for me. I asked them to send me a check by mail home. They said okay, we will send it, but they did not. I called them many times spoke to manager and representatives and every time they say that they will send it but never sent it. Right now it’s February, but I still did not receive a check for November, just W-2 form.
Please help me to receive my check.

Euphrosinia Lednev


Erick Arias February 2, 2015 at 12:32 pm

My name is Erick and I am a Costarican boy.
On date 2/1/2015 I went to one of your stores located in Multiplaza del este (Curridabat), San Jose, Costa Rica and I really wanted to buy a jacket which was put on a maniquie (because was the only one available, therefore, I asked one of the workers in there to bring me that item, however, he said could not do it and as a result, I asked him to bring his manager who said the same (with a kind of sarcasm on her voice), so I asked her to written down my phone number to buy the item whenever it was available and her answer was NO!
No options for me whatsoever.
Honestly I felt very bad because later I went to the Zara store in the same commercial center and one of the workers there said to me that one of his friends (a woman) went there in past days and she wanted something put on a maniquie and they took it from the maniquies and sold it.
I felt kind of discriminated, because I used to love shopping there,
I do understand, but the treat was not the proper.


Erick Arias February 2, 2015 at 12:56 pm

Write down.


B Gladys January 29, 2015 at 11:51 am

Not only is Forever 21’s clothing horrible but their customer service is non existent. I won’t go into details with my story since there are plenty to go around. Here’s my tip though.


What will happen after customer service lies (if you actually get through) and after they keep giving you the run around is that you will get no resolution. SO don’t even bother. Just file a claim with paypal. If you have tracking number of your returned items just note that in the claim. Open a claim with paypal note a bried explanation of the issue. Make sure to note you have gotten no response from them directly. They will give F21 aprox. 1 week to respond to the claim. THEY WILL NOT RESPOND.
You will have your $ back in your paypal account. That easy.


Lyn January 22, 2015 at 11:57 pm

I have ordered from forever 21 online many, many times and have been shopping in their stores since the late 90’s. Everyone who is complaining about the return policy needs to read it before they buy. It’s clearly posted around the registers that no refunds are given. They are able to keep their prices lower becuase of this practice.

For those complaint about not having gift cards or shore credits reissued, think about it from their perspective. Many people try to scam retailers this by lying, and they have to have policies about these things to protect themselves. Think if they had to reissue gift cards for everyone who had a “sob story?” Unfortunately, dishonest people have ruined it for everyone else.

Forever 21 is where you go to get cheap, cute clothes, but they don’t specialize in wonderful customer service. They have so many customers because of the low price and that’s their main priority. I know that going in, and I’m ok with it as long as they keep their prices reasonable


Elizabeth January 21, 2015 at 3:39 pm

My daughter is an employee at Forever 21 and the treatment from the Managers in the Dolphin Mall Store is horrible. They are very unprofessional and rude to their employees even in front of the customers. Two of them to be specific, Vanessa and Disney. They run the place as they wish and do not respect their employees. My daughter had car trouble one time and couldn’t make it to work on time and when she arrived at the store, Vanessa told her that she could not do her shift that day or come back to work until she brought in doXXXXentation with the date, time and who fixed her car! So she sent her home and my daughter could not finish her shift that day. This is UPSERD! There are laws that protect employees from ignorant Managers like these. What is your HR Department doing about this?
The other incident that happened to me was with the other Manager by the name of Disney. She double charged me for a $25.00 item and I noticed as I was walking out the store. When I turned around and told her, she told me she could not credit my card but only give me a store credit even though it was HER MISTAKE!
There are tons of negative comments regarding your stores. It is a shame, because there are professional people out there who can be wonderful Managers and are ready to take the place of the idiots you have working in your store.
HR DEPARTMENT, you need to intervene!


Maria January 19, 2015 at 7:41 pm

I went to the Dolphin Mall Store and a Manager by the name of Disney double charged an item and instead of giving my money back she said she could only give me a store credit. It was HER fault and the amount was $25.00. She said it was company policy and was very rude. I also had gone in a couple of times and saw that same manager treat one of the workers extremely rude in front of the customers.People like her give Forever 21 a bad namr .


Heather S January 15, 2015 at 10:19 am

This company is HORRIBLE. Your customer service is the lowest grade I have ever come in contact with and your policies are almost illegal.
I ordered some items online. First I had some things in the cart – I guess they were having a 30% off sale. I didn’t purchase those items that day but they were in my cart.
A few days later I went back in and ordered more and at that time they were having a BOGO sale.
I made my purchase and their website COMPLETED the purchase with no errors. I received an order number and the funds were taken out of my account. About 5 days later I checked the status b/c the items never arrived and my order said CANCELED. I never received an email or a phone call stating this. I called them up and I was told that you cannot combine 2 promo codes in one order so the order was canceled.
I never tried to use two promo codes! It is Forever 21’s error that the order even completed and went through not mine. Then I was told unfortunately there is nothing we can do. I asked to speak to a manager and got Evelyn on the phone who knows NOTHING about customer service and frankly I don’t think she even has any loyalty to the company she works for. She offered no soloution. I had to ask her for voucher to rectify this. THEN I said well are you going to replace my order – she said no we don’t take phone orders. THEN I asked well can you look in the computer and to hold the items for me? Well I am looking and it seems they are all out of stock now.
I was offered a lousy 10% discount on a future purchase and was told that this is their policy. This was not my error and EVELYN should have offered a better solution. She didn’t even try to help me with new merchandise – she doesn’t care for the customers or for her job. Her solution – 10% off my next purchase and she would send a letter to my bank to ensure my card wasn’t charged – doesn’t Forever 21 want to sell their merchandise?? This is what happens when you have improperly trained 21 year olds working in your resolution center.
I have never come in contact with such an unprofessional company in my life. Due to their systems error they should have honored my order and found a way to get me these items.
I will never shop Forever21 online or step into one of their garbage stores ever again. Their stores are a disaster and you can’t find anything anyway!! I figured I would shop online to make it easier and this is what I get.
By reading all of these other negative comments this Company should be reported to the Better Business Bureau at least.


Craig January 12, 2015 at 4:18 pm

Looks like a lot of people are extremely upset with this store. The no exchange/ no return policy is stupid and unprofessional. My wife spent $100+ at the meriden store and come to find out, the clothes didn’t fit. So now we are out $100+. This should be illegal, no? If there is a legal action we can take, trust me, we will. Might as well shut down since no one seems to be happy anyway =/


Kenji January 9, 2015 at 3:49 pm

I ordered 3 items back in oct 2014, received 2 of the items a week and a half later, waited an additional 2 weeks on the 3rd item that never came. I called customer service and they informed me that the item was out of stock. I was annoyed but understood. the rep offered me free shipping with no minimum on my next order, all I had to do was place the order like normal and then call back and have my shipping fees refunded. it took until January 2015 for me to need to use this because I kept spending over $50 which qualified me for free shipping anyone. I placed my order and called to get my shipping refund but was informed that I only had 30 days to redeem it and that it could only be used to order the original item that had been out of stock. now what sense does that make?? how can I reorder something that is out of stock? what was the point in doing in offering me that?? I even chatted online with one of their reps about it and she used frowny faces 🙁 to explain how “sorry” she was. so utterly unprofessional. Forever 21, get your XXXXX together.


Khadijah Gray January 9, 2015 at 12:44 am

You guys need to do something about F21 policies, wages, & etc. Everything is horrible, I have worked for this company for a few months now & it’s ridiculous how we are getting treating. This should be a $11.00/hr job in CT. I’m not understanding why it is not for the amount of work that we do


Elizabeth January 1, 2015 at 6:11 pm

Can someone please get rid of Carmen from the Forever 21 in the inland center in San Bernardino, she is making everyone around her uncomfortable and is so unprofessional, what kind of manager gives a girl a write up for not wearing enough make up,and tells another girl that she is confused about what gender the sales associate is,like seriously who hires these managers,it is outrageous and unbelievable that this is the face Representing the company’s brand name.


Pat December 30, 2014 at 11:42 pm

My daughter went into the store (located in Des Perez Missouri-West side center) and purchased several items. They double rung one item (she got charged twice for the same item). As she walked out the door she noticed the error and went back to the sales counter. They refused to put the charge back on her credit card and would only give her store credit. They claimed it was store policy. My wife went in and talked to the manger and got the same story they still refused to give back her money or put it back on the C.C.. She went to the kiosk at the mall to get the mall mangers number. The lady at the counter gladly gave her the managers number. As my wife explained why – the lady laughed and said the exact same thing happened to her daughter too. We are starting to wonder if this is a scam!


Danielle Johnson December 27, 2014 at 10:32 pm

I’m so upset my daughter is an employee of Forever 21 and there was an incident at Chicago Ridge Mall. Most store’s closed there gates or locked there doors to stop “gunman” from entering the store. Forever 21 left there doors open, not only could things be stolen since I’m sure that’s corporates concern but they were open for harm. I am more than upset.


nicole December 18, 2014 at 4:03 pm

I am so dissatisfied with Forever 21 I have been a customer for many years not only me but my 16yr old daughter whom recently was gifted a gift card on line from her godmother, the card was sent to a email address that was recently hacked and had to change to a new email address, my daughter has not been able to get her gift for Christmas now because Forever 21 refuses to honer the card unless we purchase another for the same amount all I ask is just send the information to my new email but they want more money how inconsiderate is the policy, all I see is as long as they have your money the hell with you.If it was just me I wouldn’t be so mad but its a gift to my child for Christmas wow now I will make sure I tell everyone I know not to shop at Forever 21.


Heather December 22, 2014 at 9:03 pm

I heard you. Same case here. I lost my store credit card, I called and emailed them on the same day, but their answer was call center and email communications are for online orders only. So I went to the store, they refused to re-issue a card even I told them that the associate who issued my store credit card recorded the card number before issuing the card to me. It is my responsibility that I lost the card, but I was forced into a situation to keep this extra card before of their store policy. If they can’t have a more comprehensive resolutions to cases like this, then just refund my money. Anyways, they just don’t care as long as they had your money in their pocket.


ASH December 18, 2014 at 9:59 am

I’ll be filing a lawsuit for this. How the f**k do you charge everyone for final sale? Your customer service reps hang up one me? A few named

Evelyn J – The Supervisor at the LA OFFICE
and Kelly

You’ll be hearing from me soon on behalf of all these people as well.
Hope you don’t have any more Mexicans working underpaid in sweatshops either, because I am planning on getting yall on everything.


Jean December 17, 2014 at 9:08 pm

I HATE FOREVER21. They do not appreciate their customers. They do not reply to inquiries submitted thru their website.

I tried to play my order on Cyber Monday That was a joke!!!!!! There website crashed. Received and email on Tuesday that the 30% and 20% discount would be honored on Tuesday. It took 2 hours to be able to place my order. I received only 1 piece of a 2 item order. Received an email & days later that said – sorry we are overwhelmed by the quantity of orders received, here is a code to take 30% off your next online order. I WILL NEVER ORDER ONLINE WITH FOREVER21 AGAIN! I also hate shopping in their stores, so I guess I am no longer a customer.

I called customer service on 12/13 and waited on hold for 30 minutes. I was told that the rest of my order was in a box waiting for a tracking number. I asked when the box will receive that tracking number and was told that normally it takes 24-48 business hours to for the tracking number to be assigned, but because of the overwhelming number of orders, the representative could not provide a time frame.

Here we are 72 business hours later and according to the tracking information on the website, my order is in process. It does not even show that my one item had shipped.

I also sent a comment thru the website on 12/13 after asking for the corporate office email or phone number and told the number I called was the corporate office and the only email was thru the website. I still have not received a reply.

Let’s see if my inquiry I made today thru the website will receive a response.


rob miller December 19, 2014 at 5:59 pm

On cyber Monday tried for 5 hours to place an order for christmas presents. Finally got order through the next day. I used the cyber30 promo code that I saw on face book. Received my order with final sale written next to each item. Customer service explained that the promo code had a disclaimer that there was no returns or exchanges. The face book ad ( has no disclaimer and there was no clearly visible disclaimer on your website when ordering or at checking out. How can a clothing store have such a ludicrous disclaimer knowing people are ordering christmas presents that might need to be exchanged or returned. Sent email to customer service and this is the bullsh*t reply I got:

I am happy to clarify this for you. Your items became final sale because you used a promo code for this purchase. Part of the condition of this promo code is that it will make the items final sale. Below is the full disclaimer of the condition and limitation of the promo code which was posted on the promo banner (home page) our website.

“SPEND $60 GET 20% OFF, SPEND $100 GET 30% OFF!
Offer valid through December 1, 2014 at Forever 21, XXI Forever, and For Love 21 locations in the U.S. and U.S territories or online at Maximum purchase of $300 qualifies for the discount. In-store discount as advertised at participating locations. Gift cards, E-Gift certificates, and previous purchases do not qualify toward the minimum purchase requirement, which must be met in a single transaction. To redeem online, use the promo code CYBER20 for 20% or CYBER30 for 30% at check out. To redeem in-store, present this offer at checkout. Discount not valid in the Branded Shopâ„¢, on the purchase of gift cards or e-gift certificates, applicable taxes, or shipping and handling charges. Cannot be applied to previous purchases. Cannot be combined with any other offer, promo code, or discount. Items are final sale and non-returnable or exchangeable. Forever 21 reserves the right to modify or cancel this promotion at any time without notice.”

Did anybody see this disclaimer on website, because i sure did’t.


Anon December 17, 2014 at 8:57 pm

Do not f***ing work for this sh*tty company! I worked for the one in Burbank and it was bullshi*! They took forever to pay me and I’m pretty sure they didn’t pay me for all the hours I worked!!! F**k the manger Carmen and this company in general. Corporate should look into everything and fix how sh*tty this business is being ran


robyn December 13, 2014 at 7:01 pm

The advertisement on facebbok above does not have a disclaimer that if you use promo codes they are a final sale. No returns or exchanges!!! What kind of business are you!!!! All the christmas presents I bought are worthless if they do not fit. Shame on you Forever 21 for false advertising.


Caitlin December 13, 2014 at 11:30 am

After reading these, I find that we all have similar complaints. You might want to actually fix them or you’re going to lose a lot of customers. You’ve lost me. I’ve been ordering online from Forever 21 for years because I absolutely hate shopping in your stores. They are a mess and you can’t find anything you need. I placed an order online an extremely long time ago and still have not received it. I was told it just needs a tracking number, if it is just that simple, then do it! The people I spoke to have been rude and useless. Cutting me off and not letting me speak because they didn’t want to hear what I was saying. They made comments like well didn’t you already receive one item. Yes I did, the one item not shipping from your incompetent Pennsylvania warehouse. I’m still waiting for 11 things! When I would say I’m never shopping here again, they just go okay. I had a similar problem last year with a different company but they were all so helpful and didn’t want to lose anyone’s business. They ended up sending everyone who made an order in that time frame a $25 gift card, even if the order was shipped on time. I still continue to shop there. I understand things happen but this is ridiculous at this point and the customer service is rude. After I receive these items, you’ll never see me again.


Patrick December 11, 2014 at 3:19 pm

this comment is for anybody that shops at forever 21
I was shopping in the Maple Grove Minnesota location, a brand new son needed to go to the bathroom extremely bad and they refused to let him use it. So right there in the store he had an accident which was messy and embarrassing for everybody especially him.the next day I called the corporate office to let them know what happened and the lady was very nice apologetic and said someone would get back to me and explain why that happen. Never heard back from them and I’m sure I never will. Do yourself a favor and don’t shop at this location or at any of the forever 21 stores obviously don’t want to take care of their customers so why should we patronize their business.


Kimberly December 9, 2014 at 6:22 pm

SOOOO DISAPPOINTED in Forever21’s marketing campaign for Cyber Monday. Wording on the specials made it sound like “sale” items were final sales – with no returns or exchanges. When I received a partial shipment of my order today, I found that the invoice stated everything was “final” sale. EVERYTHING ON THE ENTIRE WEBSITE FOR THAT DAY WAS FINAL SALE! What??? That makes NO sense for purchasing Christmas presents. Hopefully everything fits and my recipients like their gifts because otherwise, I guess I’m going to have a pile of stuff that I can’t use and have to give my family additional cash for their presents… I have no one to blame but myself, but I consider this a lesson learned. I DO NOT PLAN TO PURCHASE FROM FORVER21.COM IN THE FUTURE and plan to let others know that this is the epitome of what it means to read the “fine print”!!


Traci December 18, 2014 at 10:00 am

DISGUSTED!! Same exact thing has happened to me and I am so frustrated!! These are ALL Christmas gifts and I can already tell by looking at them they aren’t going to work; so now what!? I’m screwed!!! This complaint does NOT stop here! I spent over $250 on Christmas gifts that are worthless!! This is absolutely ridiculous and I’m apalled by this deception! WHAT A SCAM!!! I refuse to allow this to happen to me an a million other consumers!!


Laura December 9, 2014 at 6:03 pm

I ordered a necklace online and it was damaged. I returned it to the store in the mall and since they didn’t have the necklace in their store, I was issued a credit since they don’t give you your money back. I was told I could reorder it online and would not be charged shipping. When I tried to reorder the necklace online, I was told I would be charged for shipping since I didn’t return it through the mail and returned it at the store. Something just doesn’t seem right about that. They deliberately write these “policies” that are so confusing and I think their practices are deceptive to the consumer. I also left a message with their district manager and never received a response. What an absolute disgrace in how Forever 21 treats their customers. They should be ashamed of themselves. I will never shop at this store again.


Taresa Scott December 2, 2014 at 4:53 pm

I just want to express that For ever 21 is horrible, I placed a order 10/23/2014 never got it. and it is now 12/2/2014 and I still have not got my order or my money. Im pissed!!! They are rude and dont give a f*ck about your money!!!! I will never shop here again the customer rep was getting smart about my money. You cant get in touch with corporate. I cant express how pissed I am just know I am pissed and I have received a grade F experience with this company. I will tweet and facebook about this company I hope people hear me out and see this comment


MIRIAM HERNANDEZ December 8, 2014 at 6:00 pm



Ky November 29, 2014 at 11:59 am

Words cannot express how poor the customer service is at Forever 21. There was an error with my order today (and twice before but today is the first time I am vocalizing this). I called and they told me there was absolutely nothing else they could do about the error. So I called back to try and speak with a different representative, she of course was no help either so I asked to speak with a manager. The rep puts me on hold for quite some time, then tells me “My manager is too busy taking other calls. I’m sorry, errors just happen sometimes.” WOW! Unbelievable. I have never, ever in my life experienced such poor customer service. I can’t believe this company is still in business.


Nia November 29, 2014 at 1:47 am

I was at your store on Nov 2, 2014 located in the Sunvalley Mall in Concord, Ca. While checking out one of your cashiers charged me twice for the same item. I told her she did but she said it didn’t take the first time, i trusted her judgement because she worked there and I believed she would know more than I would. I walked away from the register and went to go find the manager after I checked my receipt and found that she did in fact charge me twice. Now, because of your stuipd store policy I was told that I could only get store credit. I DON’T WANT STORE CREDIT FOR YOUR MISTAKE, I WANT MY MONEY BACK!!!! If i wanted to spend $70 worth of stuff, I would have. The manager said I could get a check, i agreed and she said it would come in the mail 7-10 business days. Its now going on a month come Tuesday and still NO CHECK, highly disappointed in your customer service, ive been calling the store and they act like they have not a clue on what to do. Come tomorrow im going up to the store and i might just have to rise some sand, because I do not appreciate you playing with my or anyone’s money and not taking it serious! You should value your customers and what they bring to the table for you, without us you wouldn’t be anything! I will not let up, i will get money if that means they go in that register and get it out, it’s unacceptable for you guys to take our money so quickly but won’t return it in a timely matter. GOOD DAY, FIX THIS PROBLEM


Sarah January 14, 2015 at 11:40 am

Same thing happening to me. So unprofessional. Ridiculous. This company is a joke.


Victor November 24, 2014 at 11:56 am

I worked in a forever21 warehouse in mt joy pennsylvania threw a temp angency the supervisor switch everybodys hours up so we go to work on a sunday mandatory 4am everybody gets there doors were closed it was really cold out we had to wait 3 hours outside in the cold because my vehicle have mechanical problems and i caught a ride to work supervisor shows up around 6:30 am we asked if we was getting paid for waiting out in the cold and he said no they dont give free money out. Now for my girl waiting out in the freezing cold she has a real bad fever. What can i do ?


mal November 18, 2014 at 1:12 pm

I was employeed in chandler Arizona the chandler fashion location it was horrible. I felt so uncomfortable like I was just thrown in and when I needed help the coworkers were not helpful almost like they were annoyed. The store manager was rude and her attitude was crap. There’s no sense of respect for the employees. I quit and its been over a month and I haven’t been paid. I am furious with them.


ilene November 13, 2014 at 1:35 pm

customer service at all levels are beyond poor..from the store employees, store manager to the 888 number.. I have called for two weeks everyday and not one follow up..very disappointed in this company..and cant get through to cooperate one big run around


Mayson Saed October 24, 2014 at 10:07 pm

I am interested in opening a Forever 21 store in Nicaragua. It is a growing country with lots of potential for any business. Please let me know if it’s possible. I have a very large location on a busy Main Street, and one in the biggest shopping mall in the country. I would appreciate a response.
Thank you


Sandra Allen October 23, 2014 at 3:32 pm

I was advised to send an employment verification to on October 7, 2014. It was sent and I have not received a response. What is the normal turnaround time? Is there a way to quickly expedite this request? I have attempted to get through on the telephones with no success. I may be reached at 323/643-**** ext.****. Please advise.


Anonymous October 21, 2014 at 7:50 pm

I am an employee at Forever 21 in Chandler, AZ and it is absolutely terrible. By far, the worst job I have ever had. I have been cussed out by my store manager, Ashley Davis, on multiple occasions and have left work in tears several times. I have also seen her mock and harass other associates quite a few times in my short few months of working here. The other assistant managers don’t do their jobs and just sit in the break room and talk crap about all of the associates in the store (i have overheard several times). I am on the verge of quitting because i cannot stand to be constantly put down every day that I work. Does anyone know how I can report her?


Helper October 22, 2014 at 8:22 pm

You want to make sure to email the corporate office. Go to the forever 21 website and I believe under the stores option or even comments and suggestions. That goes directly to the district manager and operations team in Headquarters.


Amber Marshall October 27, 2014 at 12:51 pm

There should be a hotline number posted in your store. If not call the cooperate number and get the hotline phone number.


Annonyomous November 1, 2014 at 1:12 pm

You are not the only one! I work at the Freehold Raceway Mall and I am very disrespected. I give every ounce of my energy to my job but one day I was sick and knew I wasn’t going to feel ok enough to work 8 hours. I tried to reason with my store manager, Shereece, and I got nothing but disrespect. I was told I was going to get written up for being sick! Mind you, I have been there for 6 months already and I have only called out 2 other times, one time being on a day that is against my availability! I am just tied of being mistreated when I give so much of my time and energy to my job.


mal November 18, 2014 at 1:14 pm

I worked there and hated it


Andrea February 21, 2015 at 11:12 pm

You think freehold is bad try Monmouth mall.


Felicia February 22, 2015 at 2:20 pm

Try Monmouth. Still haven’t gotten an evaluation.


Edmond Kong October 21, 2014 at 3:39 am

Good afternoon. My apologies if this is not the correct forum I should be sending to. We are Maxim a global trim supplier with factories all across Asia including China, Vietnam, Cambodia, India, Bangladesh, Turkey, Pakistan. I have recieved enquiries from Forever 21 garment vendors regarding producing F21 trims. Since we are not nominated by you, we cannot produce yet, but are interested in becoming a nominated supplier, so can you please direct me to the correct contact.

Thank you
Edmond Kong
Regional Sales Manager
Maxim (HK)


Latoya October 16, 2014 at 4:13 pm

I have been trying to call the corporate office all day and it is impossibe to get in contact witrh someone. It keeps saying the operator is not accepting calls and the mailbox is full.


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Anne Hazzan October 15, 2014 at 5:52 pm

I would like to bring to your attention an incident that occurred on Saturday, October 11, 2014 in your store located in the Chandler Mall in Chandler, Arizona.

I was in Arizona to visit my daughter for her birthday, and we took a trip to your store in order to shop for Birthday gifts for her. I suffer from severe, end-stage osteoarthritis, and will be having my second full hip replacement next month in Houston.

When we entered the dressing room with many, many items to try on, we were informed we could only take 6 items at a time and that I could not enter the dressing room with my daughter. I certainly understand those rules, but informed the attendant that I needed to have a seat since I could not stand for a long time. She informed me that there were no seats in the dressing room. I stood outside my daughter’s dressing room for about 10 minutes, looking at what she would come out and show me and helping her get the new clothes in and the tried on ones out. I saw a handicapped dressing room on the far side of the area, and asked the attendant if there was a seat in there. She said yes, but that I would not be allowed to go into that room with my daughter. When my daughter asked why not she said to her , “because you are not handicapped”. My daughter responded “well my mom is, and she needs to sit down.” The attendant again refused our request because we could not be in the room together. She then offered to get me a chair from the break room. It took about another 15 or 20 minutes, but she did come back with a very ripped and torn folding chair, but would not allow me to sit outside of my daughters dressing room. She instead placed the chair completely outside of the dressing area, so that my daughter would have to walk out each time she tried something on and I would not be able to assist her at all. She said I could not block the dressing area with a chair. Meanwhile, every other mom was allowed to stand outside of their daughters door and assist. This chair would not have blocked the area any more than any one of us standing there was blocking the area.

I am not sure what policies and procedures you have in place to accommodate handicapped individuals, or what training you provide to your staff, but I was certainly denied my rights on this day. Not only that, I was embarrassed by the way I was publicly treated in front of my daughter and the many other customers in your store on that day.

I am requesting an explanation as to why I was treated in such a way and not accommodated appropriately in your store. I look forward to hearing from you very soon.


Anne Hazzan


Philly Black October 18, 2014 at 10:12 pm

I agree the policy of Forever 21 and the dressing rooms is ridiculous. A mother can’t be in the dressing room with her daughter? No seating for a handicapped woman?

My own experience: I put my clothes BACK and walked out of the store after your store manager rudely knocked loudly on the dressing room door when my husband was merely checking my bra size, as he wanted to gift me with a new lingerie set from the store.

Way to go Forever 21, you just lost a big spending customer: as a mother of two teen daughters, and two boys – I will now NOT be making any further purchases after my own experience tonight at the Evansville, Indiana Eastland Mall store – and ESPECIALLY after reading the above post about a handicapped woman needing a place to rest.


jack maratchi October 15, 2014 at 11:55 am

Trying for years to make contact with your Intimate buyer , could never speak to any one to help me.
Cant reach an operator to speak with never available, and recording always say mailbox is full.
Looking forward to your attention.
Jack Maratchi
SaraMax Apparel NYC


Terra Taylor October 13, 2014 at 7:27 pm

Good Afternoon,
I am a faithful customer from Richmons,Va. I placed an order today. I just put in the promo code take50 to see if it would apply and it did. My total went down to $56 from $119. I submitted my order and it changed to $119 after it was submitted. I called customer service and they were so rude to me. They said you should have never gotten the discount it must have been a glitch in our system. We will report it, what do you want to do cancel. I was so upset so I just cancelled. I felt like they didn’t care about my service. I felt like a nobody. I shop at forever21 all the time. When it’s a holiday or a birthday I always ask for forever 21 gift cards. When I go out of town I always look for a forever 21 store to shop in. I even went back to the sight 3 hours later to do the order over and it did the take50 that time. I called customer service back to say, why did it work this time. They said I don’t know our supervisor reported it. This has been by fat the worse service ever and I’m so disappointed.


Coral Lynne-Arnold October 13, 2014 at 3:16 pm

I have left messages with 2 different departments at your HQ. We have a group of High School Fashion students that will be visiting LA in the spring of 2015 for fashion shows. They would like to visit and tour the Forever 21 Corporate Headquarters if possible. I am hoping that someone can respond to this request.

Many thanks,

Coral Lynne-Arnold
Group Dept. Manager
Celestial Travel & Tours


Jessica October 10, 2014 at 11:24 pm

I purchased a dress online for a wedding and I changed my mind about the dress as women do so I went to my local forever21 in Southgate and the manager was extremely rude and unfriendly not only did she call me a b*&$# but she refused to return my dress and she would not give me her name until I made a big deal to get her card..I’ve been shopping here for over six years but after this experience I will never shop at another former 21 again unless I know some action has been taken with this so called manager I’ve tried to call your corporate office but to no avail..the manager’s name was Jenny alas and the store location is 4861 Firestone blvd. Southgate CA 90280


Christina Le October 8, 2014 at 2:49 pm

I’ve been a loyal customer for many years and just had the worst experience ever in your Westminster, CA store. I purchased a bag as a gift for my sister and gave it to her 2 weeks later as a gift. She used the purse 2 times and the zipper was completely defective and stopped working and would no longer work. It was one of your more expensive purses at $40.00. Tried to make an exchange at the store but they refused to exchange it as it was used 2 times! We would have never found out the item was defective unless we actually zipped the bag and this happened on the second time of use. Now we are out $40.00 and had the most terrible experience customer service wise. As a long time customer, I am very disappointed and don’t even want to give my business to such terrible customer service. I understand if the item was damaged by me etc. but this was a FACTORY DEFECT! All we wanted was to exchange it for an item that worked! The managers there were very rude! I am very disappointed at the service and the fact that I am stuck with this defective item I cannot use!!!!! I will make a review with the better business bureau and yelp unless I get a resolution.


Lisa Conover October 2, 2014 at 8:07 pm

This is addressed to Anna in Human Resources.
I work at store 3524 in Fresno CA. On September 26, 2014 I turned in a medical note from my doctor. He has taken me off work till October 29, 2014 due to a problem on my knee. You called me on Monday September 29, 2014 to talk to me about my leave. I have been trying to return your call, but can not reach you. Could you please call me back at 559-579-XXXXX.
Thank You,
Lisa Conover 1116671


Chanel T September 29, 2014 at 4:03 pm

How can I contact corporate regarding a pay check never received , Everytime I call the store they won’t let me speak to the general manager and they keep telling me it’s in corporates hands and corporate will mail it out but it’s been two months ????? .. I don’t want to just forget about this check , but I dnt work for free !!


Shelley Burke September 29, 2014 at 3:06 pm

I received a call last Monday from Addison in the marketing department informing me that I had won the Loulou raffle that was going on at the Limeridge Mall location last weekend. I was told I would be sent an email that I needed to fill out and from there I would be given further information. I have not received the email and have now tried to call the marketing department several times with no success. It keeps telling me to hold for an operator and that none is available and I can’t leave a message. I would love to pick up my prize but its hard to do so when I can’t get a hold of anyone.


Amanda Simon September 18, 2014 at 10:57 pm

August 16, I made an online purchase for my sons for school. After mine days which is forever 21 max shipping time. I did not receive the package. I called customer service and was told that my order was returned to forever 21 because it could not be delivered by the postal service. I did blame them I blamed my postal service. But today’s date is September the 18 and I still have not received my refund. I have been told several different stories about my refund and when I was supposed to get it back. Every time I called and asked to speak to a supervisor, there’s never one available or they tell something false. Now keep in mind back on August 25 a representative told me that the package was returned to forever 21. I have never experienced anything like this before in my life. I really don’t know I’ll ever get my money. I not prejudice but when I pulled up the website and saw the last name of the head people I understand why their customer service is so bad. I leave in Houston Tx and I don’t buy anything from a place that says I can not get a refund or exchange if there is a problem with THEIR merchandise!!!


Brian s September 19, 2014 at 2:56 pm

I I’m really sorry for your troubles. This company in my opinion is a vet cheap and poorly organized company… my girlfriend had worked for the company for more than 3 years now and still currently makes minimum wage a $9/hr. On top of that, the company refused to pay earned overtime and had had multiple class action suits against them for such reasons. Add of right now, Set 19, 2014, she has yet to receiver her paycheck. It wasn’t deposited into her account and she keeps getting the run around from store managers. Payroll over at HR isn’t answering their phone (and it is a work day and hours). Please, learn your lesson. As my girlfriend is finally doing. She’s finally scoring interviews with other companies who I hope will value her hard work.


Chris September 30, 2014 at 12:01 pm

Why are you writing on your girlfriend’s behalf? Just wondering


Aj September 9, 2014 at 7:37 am

I’m an employee at Forever 21 & one of the biggest concerns that I have going on right now is that just recently they changed our closing shift to a later hour. & now most of us, don’t have a transportation so buses do stop running . & we complained about it to our co(s) of our store, & they tell us that they can’t be able to change it because it’s “favoritism” to do that. Now how the heck is that favoritism?! We don’t have no way to go home, except if other co workers would offer us a ride if we ask but sometimes that can’t be arranged . We did clarify in our availability that our closing shifts should be at exactly the certain time of how it was before. People could quit because of this, now is that even worth it? We give them our 100% respect but why can’t we get some respect back too?!


Jacqueline Reece September 6, 2014 at 12:55 pm

I am at your store in Pearland Texas at the Pearland Town Center and my 2yr old baby needed to use the restroom and the b/m worker in the store stated “it is a safety issue” to let her use the restroom I’m confused. He lost a $200.00 sale over a “safety issue”.


queen September 5, 2014 at 5:28 pm

Today i was shopping at Jersey gardens mall in Elizabeth, nj. While shopping at the jewelery section i was told that i have to hand my jewelry in at the counter until i was done shopping in this store. Since when do you have to hand in jewelry while still shopping. They had no policy signs stating this ,and when i was at forever 21 last week in shorthills malls no one said anything like this. I am not happy with this. its discrimination maybe because of the location?. They do not do this at other stores. Unreal.


Amy September 4, 2014 at 11:58 am

Dear Mr. Chang,

I am writing you to describe a recent online experience. This company has by far the WORST customer service I have ever heard of. I’ve been waiting for a call back from an online Manager for a week now! I did not receive my package despite it saying delivered. Called and was bluntly and rudely asked by a Service Rep Betty or Beatrice, “What do you want me to do?” I was scoffed at during this phone call on several occasions, denied a Supervisor at first when she informed she was the only person working. What company on Labor Day weekend lets one person work (no, I did not believe this) when you have huge sales going on all week long!? After about 30 mins of being told, I don’t know what to tell you, like i said, and other things I was finally given a Supervisor Cynthia who was no help either. I was informed that I had to help them fill out paperwork, mail it in, and then wait 2-3 weeks for a claim. Well Mr Chang, your company takes my money when the package ships, so why can’t I have my merchandise when it says delivered? Keeping things on hold for 3-4 weeks once everything is complete is absurd. The only “apology” I received was “I’m sorry you feel that way” putting all the blame back on me. Never in my life have I been so upset with a company. Never was I offered any type of appeasements. This is ridiculous. Isn’t one of your lessons

Find out what your competition is not doing, and do it better???

Your company my friend is not doing it better. Several retailers would have refunded me immediately or reshipped my merchandise and took care of the back end themselves instead of emailing paperwork, making me print it, fill it out, mail it, and then wait. I highly recommend that you listen to every single call from my order just to see how rude your Representatives are. This has been all over Social Media and your online services did nothing to prevent it, I even stated this to a Supervisor who did not care. I called several times on Friday 08/29/2014 and was treated very poorly. I cannot express my frustration enough with your Reps. Because of them I have made my LAST purchase with Forever 21 during your amazing buy get one free sale. My Facebook post has been saw by everyone and shared and on Twitter as well as no one is rectifiying this situation. I hope you take charge of your company. My order number is 45655420 under my husbands name. Richard.


Erika Londono September 11, 2014 at 12:28 pm


I CANT AGREED WITH YOU MORE!!! shopping with Forever 21 it has being one of the worse experiences in my life!!! their customer service is awful, and that what’s worse is that nobody seems to care.

I have also, posted in Facebook and Twitter all my frustrations, and all you get is NO RESPONSE.

As you, I wont ever again shop in any FOREVER 21!


Mihaela Anghel September 2, 2014 at 2:35 am


To everybody who shops at Forever 21. Pay attention: They don’t do refund, only store credit….. I got screwed royally, after I was told by an employee, that I can get refund back on my card, but not cash. So, when I went back to return some clothes, I was told, that I am a liar basically, because their employees never told me that, and they do only store refund. Now I have to take it up with their headquarters, and if I don’t get my money back, I have to go further legally. I cannot believe, and I NEVER encountered such a, stupid, policy here in America. My daughter’s been shopping at Forever 21 for years, and we loved the store ( even if their clothes are made of very cheap material – mostly plastic that will make you sweat like crazy), but it was affordable, and we never had to return anything back. So, you can imagine after spending $200.00 and then trying to return only 3 items, we were told flat out that we are liars and we can get only store credit…… so let me recap for you. Let’s say you return items and the store credit is $31.95. When you finish shopping (because I can assure you, you can never find items for the exact same amount), your total is 34.95. So you have to pay an additional $3.00. So, the store makes more money off of you. Now, let’s look at the other scenario. You have a store credit of $31.95 and you buy items that cost $29.95. Who do you think is going to return back to spend the additional $2.00 store credit? So, the company will pocket that money, and on top of that, your returned clothing will be resold, and here you go, they will make double the profit, or even more, depending on how many times the items are returned. Another thing for the big and beautiful ladies out there. Their plus size, is not the plus size in America, is more of an Asian plus size. So, make sure when you purchase something from them. I have a feeling, since I discovered this website that they are purchasing their items in bulk from somewhere in Asia, and then sell them here for 100, 200 or even 300 %. Check out if you guys are strapped for money and need nice clothing, go to, I won’t be surprised if you find there some of the items that are sold are Forever 21 for maybe a fraction of the cost. Good luck to all of you and remember ONCE YOU SPEND THE MONEY AT FOREVER 21, YOU ARE NOT GOING TO GET A REFUND BACK, ONLY STORE CREDIT.
This post, even if it gets deleted by them, will be posted here every single day, until I can return the items, and get my money back. I don’t even want cash, even if I paid with a debit card; I want the money back on the card. SHAME ON YOU FOREVER 21 FOR TRYING TO PROFIT OFF POOR PEOPLE!


jeff September 3, 2014 at 11:56 pm

Consumer reaponsibility !! Every receipt every store has posted signage. If you don’t like the policy….don’t shop there. You’re cheap anyway shopping there! Go spend a little more and have your return credited back to your “credit” card. So if anything….read signs and read your receipt. They are not obligated to do any returns….that’s why you try clothes on before you purchase them. If not then don’t buy. And as you stated…its cheap and made of plastic anyway. Duh!


Kurt Shepherd August 30, 2014 at 1:42 pm

Took my daughter shopping at the Forever 21 store in the Cherry Hill Mall in New Jersey the line was wrapped around the store. Registers up stairs remained closed. Either understaffed or poorly managed. If you go expect to wait in line.


Amanda August 22, 2014 at 3:30 pm

Worst company ever. One day you guys are gonna go out of business for the bad rep you’re getting. I had to quit in chicago it’s just horrible. Don’t work at the water tower with f21. And I better get my check or else we will be in court


Amber August 13, 2014 at 4:24 pm

when i was first hired at forever 21 at willow grove mall in Philadelphia in april i informed my manager that i would be on vacation the first week in august. when we got a new manager at my store i informed her in mid july about my vacation plans, she asked me to write in the request off book so i did. the schedule for the week i would be on vacation came out and i was scheduled for 5 days even though i had said i would be away. my manager on duty told me to just get my shifts covered so that’s what i did. i called at the end of my vacation to get my schedule for the next week and my manager said that i didn’t get my shifts covered and since i hadn’t been there all week and i no longer worked there. i talked to each person that i got to cover my shifts and they were all there. i was lied to so that i could be fired and i feel i should sue.


Da'Jaia miller August 11, 2014 at 6:25 pm

I started working at f21 in columbus ohio, at the Easton town center mall November of 2013 and worked up until Black Friday, after that day I was not put on the schedule anymore and I wasn’t fired nor did I quit. I’ve been calling and trying to get ahold of management and today they have finally told me I wasn’t able to come back, but there’s not even a reason. So I feel like I should take this to court.


auveed August 4, 2014 at 1:12 am

You guys have stolen about 60 dollars from me since the time I’ve started shopping there. And not only is your customer service horrible, but they are also rude, nationwide. There have been numerous occasions where the cashier has messed up and not given me the discounted price so they had to redo the transaction. Normally, this would be fine, it happens all the time, but when I am not given back the difference because of your “return policy” , is simply absurd. You are stealing money from customers. I AM NOT THE ONE who made the mistake, your so called employee did, and I should be given my money back, not just store credit. However, each time I kept telling myself “it’s ok, I am given store credit I’ll just use it towards my next purchase.” However this has happened far too many times now and I have gotten fed up.
Another issue is that I had purchased a shirt that was completely defective. I had worn it and washed it only once and it shrank. A normal sized shirt had shrunk so much that it covered my chest and that’s it. Yes, I washed it with cold water and let it air dry (I used to work for a clothing company, so I know that you need to wash different fabrics differently) but this has never happened to any of the clothing I own. So I took it back to one of your stores and told them what happened, and they said they can do absolutely nothing about it. What do you mean?! When a clothing item is defective it is your responsibility to take care of it. I have never been to a store with such ridiculous customer service.
I am not sure how you guys justify the stealing of money as OK because of your absurd return policy, but I think the only righteous move here is to give me my money back.


maria reyes July 30, 2014 at 12:07 pm

I’ve always been going to the forever 21 located in arowhead mall in Arizona . At first it was great it had new clothing each week very nice,neat. But lately fore the last 2 years its been horrible,the girls who work there have been rude they think its their business they don’t clean it up I’ve gone 3 times a week and things I saw the first day have still been there its like they don’t do their job all they do is chit chat . But that’s not the problem anymore because usually I’ve noticed it new workers each time I go, like they change employees each time. The problem is that this forever 21 is sooooo clusterd it looks tremendously horrible makes all forever 21’s look bad. They have had a sale section for so long it looks unpleasant its starting to look like a thrift store half of the things in the sales section isn’t from forever it just had forever 21’s logo sewed on it. They do not bring out new things out anymore it seems as if they brought out all the old stuff from last fall that I can point out and just want to get rid of it and they keep the new clothing in the back. I’m a shopaholic and I love forever 21 but I will no longer be going to any of them because of this disappointing location.


alice July 29, 2014 at 5:07 pm

I actually work at forever 21 , yes im sorry if you dont understand the return policy that is why the cashiers always ask you if you know the return policy or not. If your complaining that associates are rude, you should look in the mirror yourself. I had a customer who got mad at me because I told her they can try only 6 items in the store and she huff n puff at me , sorry if I limited the items you would like to try on but due to shoplifters its our policy. I dont care if you are not the type to steal , the rules are there for a reason . Anyways after she was done she just left the clothes piled on the floor with hangers and walked away. This is one thing we as employees put up with, I am a nice, hard worker never gets complaints. So I dobt understand why customers think they can come in mess everything up dont even pick up after themselves or even pick up items that they drop and excpect us to pick up after everything they do. I am there to help you not be your slave. So dont just think employees dobt care we do.


sara July 29, 2014 at 2:37 pm

I have been reading your comments about forever 21. I had the painful experience to work for the warehouse on progress way Richmond BC Canada. It is the worst place to work. Supervisors standing around talking. When they let you go they tell you that it is your productivity. I call bull XXXXX. How can you make you quota if they supervisors do not give you work. It is so bad that at the end of the shift they make you stay late with on your own time, Bryan and Liana are the supervisors, who do nothing. I am so glad that they let me go. I would recommend that if you want to work for them don’t.
Good luck if you do.


FR July 29, 2014 at 1:19 am

Can you please post your Human Resources hours of operation on this page?
I am west coast time, seems early enough that people would still be working but no one has answered my phone calls. Thank you.


sara July 29, 2014 at 2:40 pm

Don’t bother read all of the posts on this site. You would do better to find some where else to work. Good luck.


Je K July 25, 2014 at 3:36 am

If you care to listen to us customers I expect a reply from you yourself Do Won (Don) Chang not someone else. I have called a store in the Times Square, NYC location but no one answered. Aren’t they supposed to answer when you call and Call instead of ignoring it time and again. And this goes for other stores that do the same thing. That how I got here hoping it would help me and not much YET! I did speak to customer service and she said she would let a manager know about this but nothing yet when I called about this later about yhe item she graciously help with and said she could check if stores near me had what the online ran out of. The first one did the same but at some point was humorous when she said something as if having another person hear it, then talked back normal and sort of serious like. I then ask her to check to see about stores and she had already hung up on me. How rude and manner’less’ to do. But again the first one was great. So hope to hear from you soon. Remember your customers that keep your business going and profiting in anyway!!

And S please don’t write back if you don’t have anything nice say or don’t all know of what you talk about. And remember we are poeple to who also need respect and are not perfect all the time.


Katherine July 21, 2014 at 7:49 pm

I had the unfortunate luck to be given a shirt from forever21 for my birthday. I thought it was cute but a bit too big. I put it in my drawer and completely forgot about it. Today to try it on and realized there was a big black stain on it. I decided to return it, but it was a day past the 21 days allowed for an exchange/store credit. The employee was extremely rude saying it was past the 21 days, so there was nothing to be done. Not only am I stuck with a shirt that is far too big but also one with a stain. This is ridiculous.


Je K July 24, 2014 at 8:54 pm

I would seriously consider that ‘FRIEND’ of yours that got it for you in the first place. She knew the stain was on there and that it was probably going too be too big for you. She must have gotten it off the clearance rack and you should explain and give back that shirt and tell her to give you money instead so you can buy something you like and that fits without stains. That’s my take on that since I HAD a so called friend that did a similar thing to me. The friendship broke mainly for more other reasons.


Jessica July 10, 2014 at 9:29 am

After having dealt with 4 different customer service representatives I will NEVER shop online with this company again. I’ve experienced some of THEE worst customer service within the past few weeks. I invest a lot of money into this company – we’re talking close to $50-$100+ every week. You think they would value me as a customer – clearly I was mistaken. I have now been waiting for a package 1 MONTH later. The tracking information says it was delivered a month ago. I’ve done all the necessary investigating working one on one with mail carriers to conclude that this package was 1. delivered to the wrong address or 2. stolen from my doorstep after being delivered. Customer service doesn’t seem to give a care in the world because losing a well-paying customer means less to them than a couple hundred bucks. I paid $32 in overnight shipping costs for this package that was never delivered – not to mention over $100 in merchandise that was inside the package. 1 MONTH later and I have yet to reach a resolution to this ongoing issue. Oh, and the icing on the cake – they wanted to charge me ANOTHER fee to have the package returned to the warehouse IF they managed to recover it and then charge me AGAIN for shipping to have it shipped back out to me – can you believe the audacity!?! I can guarantee I will NEVER waste my time with this company, EVER again.


Marcellina July 7, 2014 at 3:15 pm

Forever 21 took my money in May for an online purchase and it’s now July and i still haven’t received my money or the merchandise. I’ve been shopping at Forever 21 for years and in May made a purchase online. I realized that they had a computer error and switched my shipping and billing address so I called customer service. They said it was too late to retrieve the package as it already went out and that I had to wait until it is returned to them. The package has been returned to them and they STILL WILL NOT REFUND MY MONEY. How can they get away with doing this?


Ashley July 4, 2014 at 5:04 pm

I recently purchased a dress for work. When I realized I would no longer need this particular dress (2 days later), I went to return it back to Forever 21 in Providence. This is when I learned of the ridiculous return policy they have. Regardless if the tags are attached and the receipt is present, they only offer their customers store credit or an exchange. I was upset because I don’t have extra money to waste like that. I became angry when I learned it was the store manager “Jessica” who was waiting on me. She became rude and starting arguing with me in front of other employees and customers who were now starring. I couldn’t believe this was happening because I never complain and am the easiest person to wait on. To top it off, i left a couple messages for the district manager and have yet to hear anything back. I’ve shopped at Forever21 for years and sadly will not be returning!! Word of mouth can either make or break a company. I’ve passed on this awful experience and got more negatives stories about the store and manager in-particular in return.


S June 26, 2014 at 10:40 pm

I am currently an employee at Forever 21. As an employee at a store that gets high traffic throughout the day, I and other employees have to deal with a lot. We often stay to clean the store until very late, I’ve been at work until 2:40am before just cleaning the mess these inconsiderate customers make. My complaint is that the employees discount is ridiculous. . Only 10% off offered from a company that makes so much money? That is very unfair. Also, the pay is just not enough, many people start at $8.50 to do slave work. . The starting wage should be at least $9.50.


jessica June 23, 2014 at 11:12 am

To whom it may concern,
im an employee at forever 21 and when I first started it was great however things have changed drastically. We don’t leave until 12am or 1am (with no over-time) because we are cleaning the stores and on some days short on staff and hours are being cut. I really like working with such a great company but if things don’t change for the better, i think it would be best for me to leave


john June 5, 2014 at 5:04 pm

On 05/09/2014 at approximately 7:43 PM, my 11 year old daughter and I shopped your Cool Springs Galleria location #2520. We saw numerous employees walking around and no one greeted us or asked us for assistance except one man in the men’s area.
My daughter stopped at a rack at the front of the store that had numerous pieces of clothing on sale. Specifically, there was a sign that stated “$10”, and she picked out a 1 piece jumpsuit (item #00061709025), with a regular price of $19.80 and sale price of $10.00. We decided to buy that and a picture frame (item #00107118021) for $6.80. The total should of been $16.80 plus applicable tax.
We waited in line, and when it came our time, we were not welcomed or greeted by the young lady at the register. She rang up our two items, bagged them, took my debit card, and we paid. I really didn’t even think of what she was charging us. As we walked away my daughter (pretty smart for an 11 year old!), said to me, “Daddy, she wasn’t really friendly at all!” I agreed, and then my daughter said, “Wait Daddy! How much did she charge you?” I stopped (and note we weren’t 10 feet from the register), pulled my receipt out of the bag, examined it and said, “$29.06” … she then said, “THat doesn’t sound right. $10 plus $6.80 is $16.80. Would you really pay that much in tax??” I said, “No Jordan. They charged me $19.80 for the jumpsuit and $6.80 for the frame and it came to $29.06 with tax.” “Well Daddy, that’s not right. THat jumpsuit was supposed to be $10. Come on, I’ll show you.” She then brought me to the rack, and the sign was on there for $10, and there was numerous jumpsuits in the same color on it. I then stopped a young girl who worked there and was walking by and said, “Excuse me. I just bought this same jumpsuit for my daughter and they charged me $19.80 regular price even though the sign says $10.” Your employee said, “Oh that’s not right. Let’s go find my manager and get it corrected.” We walked back to the registers, where the Manager was).
Your employee said to the Manager what the situation was. The Manager, without a smile or greeting to us said, “OH THAT”S NOT RIGHT. THAT SIGN IS ONLY FOR SELECTED ITEMS AND NOT EVERYTHING ON THAT RACK IS ON SALE!” I said, “I beg to differ. Your own employee agrees with me. The sign says $10 and you charged me $19.80 which is wrong…” and then your Manager began to argue with me (she never went to check the display rack to see the sign). RIDICULOUS!!! There’s my 11 year old daughter standing there, and customers watching.
I looked at your Manager and said, “You know what? Forget it. Just give me my money back and I’m out of here. I’m not going to argue with you in front of my daughter and other customers.” Your Manger then had the audacity to say to me, “We don’t give refunds. We only give store credit or an even exchange.” I was flabbergasted, and responded, “I haven’t even left the store yet … it’s been less than 4 minutes since you rang me up. You either give me a refund or I will call your corporate office right now and tell them what’s going on. You need to do what is right. Your own employee agreed with my daughter and I, and your not going to listen to her or honor the advertised price or give me a refund??? That’s ridiculous.” She then said in a sarcastic manner, “I’ll void out your transaction” and, did so with no apologies.
As I started to walk out a lady with her high school age daughter stopped me and said, “You did right. My daughter and I watched how you were handled, we agree with you. That was just plain wrong. I told my daughter that’s what you get with people who don’t use common sense. Anyway, we just put our clothes down we were going to buy. We’re going somewhere else.”
To add more craziness and ridiculousness to the story … As we walked out, the other lady said to me, “Now look! They took the sign off the rack!!!! That tells you they knew there was a problem but that Manager wouldn’t even admit the mistake!!! But she sure got that sign down in a hurry!!” I just shook my head in plain disgust.
Let me add more “insult to injury” … I just checked my bank account and the whole transaction is still pending.
Never again Forever 21. Never again will I, or my daughter step foot in your stores. Never again!


Dee September 19, 2014 at 10:47 pm

Maybe read the fine print next time cheapo


Dawn June 4, 2014 at 5:12 pm

The poorly made clothing should be your least concern when shopping at Forever21. Privacy and safety in the fitting rooms is a much bigger issue. Yesterday, my 20 year old daugher was in the fitting room of a Forever21 located at NYC on Union Square. As she was trying on clothing she looked down and saw her reflection in a very reflective pair of sunglasses that the male in the fitting room next her had strategically placed on the floor. The curtain that separated them did not reach the floor so he was able to watch her undress without a problem. When she realized this she began to redress herself she and saw in the other lens that he was masturbating. She was scared and quickly left the store without reporting it. When she got home and told me what happened, I immediately told her to call the store and inform them about the incident. She spoke to a manager who told her, “This isn’t the first time this has happened, in the past the victims report it while they are still in the store.” WHAT! This has happened before and nothing was done to prevent it from happening again? The manager then referred her customer service who then referred her to the district manager. We are still waiting to here back from her. My daughter will be filing a police report about the incident and I”m telling everyone I know about the incident. Be Very Careful if You Choose To Shop At This Store Because Your Privacy and Safety Is Not A Concern Of Theirs!


jessica smith May 25, 2014 at 12:39 pm

Im very dissatisfied with forever 21. My local store does not carry a plus size section. I spend lots of money with with this company and havr to go to the website to order any clothing I purchased a bathing suit online yesterday and the order didnt go through due to a glitch in your system. I called to report the issue and was only advised to place the order again, paying again, and waiting for my refund from the first order within 30 days. This customer service rep over talked me the entire time and had no concern with my issues. This is the LAST time I will be using this company for anything.


Shayna May 20, 2014 at 2:31 pm

Forever 21 is the worst store I’ve ever seen…..they simply don’t care about their customers. Returning anything is impossible. My guess is that they won’t be in business for much longer. Too many people are complaining about them.


Lilia May 19, 2014 at 12:00 pm

I will no longer shop nor order online from FOREVER21 . Horrible experiences with customer service at Langhorne, Pa/Philadelphia,Pa stores ( very rude, arrogant) stores are a mess and unorganized. I purchased a dress there and was out on a date not only be mortified that my zipper split and exposed my whole front! I then paid to have a new zipper put in. In addition, i purchased a pair of shorts that were defective and fabric split in crotchs, sides and back ( I weigh 115)…pretty much fell apart ..Took those to a taylor and she told me it was the craftsmanship and fabric…nothing she could do bc it would keep splitting. I was not given a store credit nor any sort of refund. YOU GET WHAT YOU PAY FOR ..JUNK ! Needless to say I no longer shop there and warn those who choose to.


nonymous May 16, 2014 at 4:51 am

Forever 21 @Garden state plaza Paramus NJ.
Visit this store guys, its like black friday everyday, because the employees get paid to socialize and mess stuff up!


nonymous May 16, 2014 at 4:53 am

After all the new staffing that is. Out with the good, in with the faltering.


bailey robinson May 15, 2014 at 1:16 pm


I had a terrible experience at the Gurnee Mills store in Gurnee IL on 05/14/2014. I was absolutely disgusted with the way I was treated. I wanted to buy a headband that cost $3.85. I only had my debit card to use. The cashier rang up my card, but only for .07. THe cashier was so rude when she said “do you have another way to pay the balance?” I clarified that she was the one that entered the incorrect amount. she said it was her fault, but she can’t void the transaction and use the same form of payment for remaining balance. At this point I just want to get out of there. So once the manager comes over to void the transaction, she asks me again if I have alternative payment. I don’t. I tell her just to refund my card the .07. She took 10 minutes to go find a piece of paper to physically write my card info on the paper, that she would send to corporate and they would process the refund in 2 to 3 weeks. OMG, no way would I EVER let some girl I don’t know have my card info. I asked her for her DM and she gave me her information. The DM has yet to return my call. I have searched the forever 21 website to e=mail corporate office. E-mail can not be found. DOES THIS STORE EVEN EXISIT? TERRIBLE SERVICE!!! HORRIBLE CLOTHES!!!! Absolutely will never shop there again.


Lindsay May 14, 2014 at 3:08 pm

To me a long back story short, I purchased a pair of PJ sweats from Forever 21 and was really excited to get them in the mail because they were adorable! I typically always fit into a small from forever 21 so I didn’t think twice about my typical hesitation of purchasing items online. Well I just got them in today and was wildly disappointing to find out they were pretty much three times too big! I’m not kidding you but I pretty much looked like a before and after in a weight loss ad. People did review them and said they ran a little bit bigger but these were definitely not “a little” bit bigger.

I find it ridiculous that Forever 21 makes you pay for return shipping and most corporation and big companies will pay it for you, I’ve worked for a big name retailer before so I know. I called their customer service thinking this would be an easy fix… I was wrong. They kept giving me the run around and telling me that sometimes items do run a little bit larger, which I understand, but these weren’t, again, just a little too big. If they were, I would live with it but no way would they fit me! It made no difference if I drew up the draw strings or rolled the waist because they were still HUGE! After the customer service representative told me the typical-off-a-script guidelines and despite my attempts to explain it to her numerous times, I gave up and requested to speak to a supervisor or someone above her.

First off, I had to wait forever to talk to a supervisor and I could tell they were making it difficult so I would just give up. Eventually though, I spoke to a superior and she did the exact same thing and basically told me I was lying because their warehouse would notice any defects and told me there was nothing I could do but I can go in store and get store credit. Given how off these pants were, I refuse to get store credit for a shop I will further refuse to shop at.

I’m sorry but they simply have horrible customer service and both the associate and the supervisor I spoke to were down right rude. In no way did they seemed concern and instead had attitude dripping from their voices. I made an attempt to call corporate but it just redirected me to their customer service line and it says their operator was “unavailable” . I don’t know what to do. I’m really upset and offended as a customer and I would like my $20 back for a horribly mislabeled item.


Myriam May 13, 2014 at 5:52 pm



Myriam May 13, 2014 at 5:46 pm

I had the most horrible experience of my life at forever 21 at Emerald Square Mall in Attleboro, MA. The store was a little messy, so I couldn’t really find what I was looking for. I simply asked the sales associate “Carolina” for some help. She huffed and puffed and was so rotten to me. She didn’t even help me, she said “we probably don’t have it” I asked her if she would at least look since she’s un sure.. She then asked another associate they both pointed at me and laughed as I saw them talking. She came back to me and said no we don’t have it. I comminuted looking around and saw the type of pants I was looking for. I observed that she was only being kind to the white people, and anyone who was black she had an attitude with. I am a 46 year old black woman, I will not stand for this kind of ignorance. I was so upset I left the store. Later on I called the manager to tell her how rude Carolina was, she didn’t seem to care, on the phone. I will never come to forever 21 again and I’m going to bring this to further matters if nothing is done. Racism needs to stop we are all equal no matter what color skin we are.


Johnny Vu May 12, 2014 at 5:35 pm

i’m so pissing off to your customer services. Today, may 12, at 12:20 pm, i come to Forever 21 store in Westminster Mall, CA to have a return on two items i’ve bought. And the manager at that moment named Lauren would not let me do it ( i have the receipt, price tag and everything). Her ridiculous reason is that there is a HOLE when i’m trying to reattach the price tag on the item, BUT there is f***ing NONE. I HATE it when she keeps on committing that i do it. Plus, she also gives me attitudes. I don’t know what happens to her that day but she comes she look kinda mad, angry, not even a smile. AND when she finishes refunding the other item (which is fine), she just walks away while we’re still in the middle of the talk. I request the cooperate to do something about it.


Employee May 11, 2014 at 7:28 pm

Ive been working at forever 21 for only 4 weeks now and ive found out that it is horrible. The first week was fine I was just getting use to things people were nice and I had many hours. But lately the jobs been depressing and un sanitary conditions took over one of the employee bathrooms. I saw a XXXXroach as it crawled on my foot in the girls employee bathroom I screamed and puked. I requested that go home because of another matter thinking my manager wouldn’t let me leave. She eventually let me leave but counted the day as a no show because I didnt give a 24 hour notice. I dont know what to do.


Maria Doyle April 25, 2014 at 4:17 pm

I went to the Union Square store in NYC to exchange a top I had bought a few days earlier. The shop assistant refused to accept the top back because it did not have a label on it despite the fact that it was sold without a label. To prove my point I went to retrieve from the rail several more of the same tops, none of which had labels. As I walked towards the stairs the store manager stepped in front of me trying to force me to bump into her. I stopped short and raised my hands to prevent me touching her, despite this she and two other assistants claimed I had assaulted her. The two other assistants could not of possibly seen anything from their positions anyway. Outraged that they accused me of assault – I have never assaulted anyone in my life – I shouted my innocence. The store security arrived to ask me to leave the store. I refused and said that since I had been accused of assault I would not leave the store until the police arrived and so they could make a forma complaint and prove that I had assaulted someone. The police came and had a private conversation with the store manager; I was not allowed to give my version. the police escorted me out the store. I was upset and humiliated. I called the forever 21 customer services to complain – several times I was told that the NYC area manager would call me back but no one did. I left two messages directly on the voice mail of the area manager but still no one got back to me. I continue to call. This company is disgraceful and no respect whatsoever for their customers without whom non of those rude lying women in that store would have a job. Although I pitty them working in such a vile environment.


Alejandra April 13, 2014 at 3:20 pm

My name is Alex I am one of the new manager that joined Forever 21 in San Diego. I’ve been with this company for about 3 weeks, and I’ve never worked for such unorganized and discriminating company. One of the other assistant manages has done nothing but try to make me look bad in many different occasions and when I bring up my concerns to the store manager she tells me he’s a senior assistant manager and I’m taking things personal. Well yes, I am when I’m about to lose my job thanks to him harassing me all the time. I cant bring this up to her anymore and when I tried to speak to the DM Denise Sanchez she turned around and put it back on the store manager. Really?? And I already know where it goes from here, something else bad happens and I’m fired or the upper management finds out of this post and I’m fired. There should be laws that protect employees from people like him who are completely unprofessional and can’t have a healthy work environment. Oh his name is Vincent Sales Store 0740


D. Pettigrew April 7, 2014 at 9:29 pm

I heard a lot of negative comments on this board but I find it hard to believe that Mr. Chang could be the monster that everyone portrays him to be. Must be envy for business practices inline with most corporate leaders. I would be honored to work for someone from a country with a history as brilliant as China. I’m a manager that has taken a break from work and would be lucky to work for him. I see references such as gook, sleaze-ball gook and chong ping ching. Name calling never earned anything. The honored background of his grandfather was working for the Empress Dowager. If you want a good experienced manager, write me.


Curious April 3, 2014 at 8:25 pm

Someone in your store told Managers and Assistant managers that this was the policy in your handbook; your prohibited from socializing with coworkers outside of work.
This directive could likely be an unfair labor practice under the National Labor Relations Act, as well as a violation of common law privacy laws.
Is this policy in place in all your stores or is this simply a bullying practice done by your employees who call themselves managers?


nonymous May 16, 2014 at 4:46 am

Its more or less a dont tell kind of rule. How would you feel if you were workind and you hear your say, co manager and a regular associate talking about their chill time outside of work? Id feel uncfortable.


Carlos Costa March 27, 2014 at 3:31 pm

Dear Mr Chang:

I am the manager for new business o Target Trading and I want to offer our company´s services in importing for you here in Brazil. I am sending this hopefully to be able to send to you or to the people that is taking care of this venture here a file with a folder explaining the infrastructure and services of Target Trading Company. Therefore, please if possible send me an e-mail and/or the name and the email of the person who will be or are in charge of Forever 21 here in Brazil. Thank you very much and I am looking forward to hearing from you. Regards, Carlos Costa


Lizbeth Ramired March 26, 2014 at 4:59 pm

Dear Cooperate,

There are multiple employees who have yet to receive their w-2 tax forms, myself being one of them. This is corresponding to your Sherman Oaks, CA location. I have left a voice message regarding this issue and would highly appreciate a response at your earliest convenience. April.15 is approaching at a rapid rate and would like to have my taxes filed before the due date. Thank you very much for your esteemed time and understanding of this urgent matter.

Best Regards,

Lizbeth Ramirez
North Hollywood, CA 91605


Stacey March 25, 2014 at 12:52 pm

How do we request to have a store opened in our city? We desperately need one in Simi Valley Town Center! There was one opened here years ago but got closed and relocated to our neighboring city in Thousand Oaks; however, as a Simi resident, I’d rather spend money in my own city to generate income. Please bring the store back again! I believe the management for the town center has been changed to better! Thanks!


Daren Kee March 23, 2014 at 4:31 pm

I bought $100 on your online e-gift certificate for my gf. My gf took it in store to purchase some items and was denied. We soon found out this can oy be used online. This was not a discount card or anything, just a simple gift card. I called and asked of they could transfer the money to an in store card to be used in store (where women actually try clothes on) and the girl said she couldn’t do anything. I told her this will be my last time purchasing any gift cards OR ANYTHING from forever21. I usually buy my gf $200-$300 in cards every year, this will be my last time purchasing with you! Inflexible businesses like this will always lose money for stupid policies like that! ITS YOUR MONEY TRANSFER IT TO A FREAKN IN STORE CARD!!


Susan March 22, 2014 at 9:44 pm

I’m writing regarding Forever 21’s return policy. I recently bought a pair of high waisted stretch pants for my 15 year old daughter. She wore them once and the seam frayed open. I tried calling the store and because I don’t have the tags nothing can be done. $25 wasted! Sometimes fabrics can be defective and this should be taken into account. When clothing fits good most people throw away the tags, never realizing that you might need to take them back. This policy I understand is there for a purpose but exceptions like this should be made. I have been a loyal customer of Forever 21 for a long time, as well as family and friends. I will however NEVER again shop there and will definitely pass the word along to friends and family about this problem so that people won’t get duped of their hard earned money. All I wanted was an exchange at the very least! Seriously, what happened to serving the customer?


Sherell April 3, 2014 at 3:40 pm

This is the same problem I’m having. My daughter purchased an anorak jacket for $45.00 on line early March, and them right side of the jacket split from under the arm to the pocket. I called and asked could we exchange it. They unjustly reply was no, it’s been more than 30 days and a 10% discount off of another $50. That makes no sense. I don’t see how they have so much business with their cheap items. Yes, what happened to serving the customer?


nonymous May 16, 2014 at 4:49 am

Then you as a long time customer should know that the fabrics are CHEAP!


Michael WONG March 21, 2014 at 4:42 am

To: Whom-it-may concern,
I would like to bring to your attention on delaying in salary payment to part-time staff in your Singapore, West Gate Mall, Colette outlet.
I do not know how your organization is run but to promise a 17 year old student her salary every two weeks and delay her salary when she turn up to collect is a big disappointment.
You may not understand the needs of the salary but she need to be paid.
No names mentioned here but she was told that the accountant has prepared the money and was asked to collect it during the week.
The store manager somehow coincide the work schedule for her to work while “tricked” her that salary is ready. When she reports to work the next morning, she was told…oh account manager is not here so there is no salary for you today, you carry-on working today and I will check your salary. This happened in February and March 21, today and twice she was “play out”.
Is this the way your organisation work? I doubt.
Appreciate if you could get to the bottom of this matter and find out where went wrong. Although it is not a lot of money but this girl deserved the fruit of her labour,
I am Michael WONG and my daughter Nikole works part-time for the Colette outlet in West Gate Mall in SINGAPORE.

Michael WONG
+65 9489 XXXXX


Michael WONG March 21, 2014 at 5:35 am

Nikole has approached the HR Manager that employs her and she was paid today.The company that employs her is an agency that represents Forever 21, Colette in Singapore. It is Colette and not Forever 21 that holds her salary.
My apology in writing to your organisation.


Cavelle Ingraham March 19, 2014 at 2:02 pm

I am emailing you from Dartmouth Nova Scotia, I was in you store recently and really liked the music, My friend would like to play some of the songs at a reception. We were in the store week of March 10 to March 15/ 2014. The cashier explained about the play list that is computerized from head office. Would you be able to send me the names of the bands for the music that was playing that week.
Thank you so much


Cristina Pauli March 17, 2014 at 4:01 pm

How about being called a B**** S*** by one of the people who work at the store in Sawgrass mall in FT Lauderdale….Nice eh


Shayna May 20, 2014 at 2:32 pm

OMG!!! That happened to me too just now!! It was by phone with one of their customer reps.


hilary March 12, 2014 at 10:37 am

OMG in New York I bought a 10.80 pair of jeans. Brand new but tag came off. I have my receipt. So the snotty manager with her attitude refused to exchange it. She doesn’t know management. You can take back pants that are new and resellable and relabel it and put it on the floor. She was being a B***h!


S June 26, 2014 at 11:25 pm

But the receipt clearly states that you can only exchange or receive store credit if you have the receipt AND tag. Read next time.


Alex March 12, 2014 at 12:56 am

I visited the Forever 21 store in Hampton, VA today and the customer service, or lack there of, was terrible. As I was shopping I had a lot of items in my hand and no one asked me if I wanted to start a dressing room or offered me a shopping bag. It’s quite annoying trying to look around while having to lug a pile of clothes around in your arms. I was only asked one time if I was finding everything okay, but there was no other interaction with any associates besides at the register. Also, the manager on duty was very unprofessional it was disgusting to me and I’m not sure why this company would hire anyone like that. He was very rude to the sales associates, and was scolding them on the sales floor right in front of customers. He was also talking bad about other associates to the other associates. I felt bad for the sales associates; I would hate to work for someone like that. I was in the Forever 21 in Newport News, VA which is only about 15 minutes away from the one in Hampton, and it’s amazing the difference in customer service between the two stores. The store in Newport News has good customer service and the associates actually greet you and speak to you while you’re shopping. I will continue to shop at Forever 21, but probably only at the Newport News store.


S June 26, 2014 at 10:45 pm

I work for forever 21 and I completely understand where you’re coming from but you have to understand that the sales associates are so concerned about cleaning the mess that these inconsiderate customers make that sometimes it’s hard to customer service because we’re not trying to be at work until 3am every night. You were approached by someone at least so stop being ungrateful.


Je K July 24, 2014 at 10:01 pm

Ungrateful?!?!? He didn’t seem ungrateful to me reading about his concern. Sales associates need to leave their personal stuff there and not throw the attitude and or the lack the lack of help there of onto the customers. Customers are not at fault and are not the ones treating them bad, but just want to want common sense to know when it seems someone needs help as in this oviously notable case. If they don’t like their job (not that it’s right one bit the associates are treated like that), leave and find a job that treats them like they should be treated. If that’s how wrongly you treat your customers, good luck to you.


Je K July 24, 2014 at 10:06 pm

And lots of times we go into store for something in mind not knowing we would be buying more than our mind intented. But this should have been oviously seen and should have been offered a bag or whatever to put it all in for easy carrying thoughout the store. Nuff said here.


Heather Riggs March 9, 2014 at 8:51 am

YOU HAVE HORRIBLE CUSTOMER SERVICE AND DO NOT DO WHAT IS RIGHT FOR THE CUSTOMER! I purchased a bathing suit while traveling in Dallas and the tags on the suit say “Two for $16”. I didn’t realize until I got home that I was charged NORMAL price of $10.80 for each of the suits. I have my sack, my receipt and the tags still on the bathing suits. I took them back to my local Tulsa store (which is an hour away from me) to get my $5 back and they told me that even thought THE STORE did ring it up incorrectly their policy was to never ever give back money, only credit. If I had gotten a credit of $5 I would have had to spend more money in the story which I did not want to do at this time. I talked to a cashier plus a manager and neither of them would do anything because that is your ‘policy’…what a bunch of bull! This was your mistake and you are making ME pay for it. If you do not do what is right for the customer they will NOT be back. My daughter is 13 and have another that is 11 so I have MANY years to shop at this store but will NEVER spend a penny in there again. I will tell everyone who will listen to not shop here. I walked out with no money in my hands nor the $5 credit for your store because I would rather pay the higher price then give you one more dime. You need to do your research on great customer service stores, put your big boy panties on and do what is right for the customers! Not everything is cut and dry….


Somber February 28, 2014 at 7:08 am

So, I’m still on payroll but have not been assigned any hours in three months. The excuse given was “well it’s the after Christmas season”. I’m going on my fifth year as an employee and KNOW that’s bs, Specially when the last day I worked was black Friday which was only a 4-5 hour shift. So I didn’t have hours during the Christmas season either.

The crabtree valley mall in NC is severely miss managed and the fire exits, yes, exits, all of them are CONSTANTLY blocked. I’m the ONLY employee there that does anything about it, so probably have had blocked fire exits these three months I have been employed without hours, constituting a sever risk to any customers and those working for you. Hell Managers have told me to block them before, at which point I refused and told them I will not be responsible for people dying just because we were short on storage space. Seriously DO NOT SHOP at the CRABTREE VALLEY MALL NC location THEY ACTIVILY BLOCK THE FIRE EXITS.

The new manager also has no idea what he was doing he actually LEFT EARLY on black Friday because he couldn’t handle all the costumers in the store. I kid you not, the store manager only spent 3-4 hours of his shift at the store and left early because on black Friday the store had to many people in it.


rose robinson February 26, 2014 at 4:02 pm

my daughter worked at forever 21 king of Prussia she gave her two weeks notice and they fired her she only missed 1 day of work after being there for about three months and worked every shift they scheduled her for. she is a high school student with a baby they gave her all the bad shifts knowing how far she had to travel and that she had a one year old to get home too they were horrible and very unprofessional management team now she needs a letter for day care and school proving that she no longer works there and her last day of employment . its almost impossible she has been trying to get a letter for over two months and has had no success its just crazy I am a Director and never would I treat my employees in this manner


Je K July 24, 2014 at 10:56 pm

I’m sorry, but high school kids still having babies. Is it ever going to stop and that parent will be there for their kids more and doing more with them from day one regardless. Parents NEED to know what they are doing and have them on lock down if need be for acting too grown for themselves and all. It’s still not right at all what the store there is doing to her regardless of her situation, and THEY should be the ones fired and never should work in places like this EVER again.


Je K July 24, 2014 at 10:57 pm

I mean did to her.


Shanna February 16, 2014 at 5:02 am

While I was on vacation in Florida for the holidays I took my daughter to the Forever 21 that’s in Jensen Beach. The first thing I noticed the store was really dirty and messy, clothes were all over the floor and dust under every table. My daughter is 16 and she didn’t care about that at all, she was just excited about shopping so We continue walking the store. Second thing I notice was the lack of employees that were working there, I mean for a store that big you should have more people working so customers can actually have service. I was in that store for more than an hour and a half and only two people were able to help me one being a black skinny girl wearing a beanie and the other was a guy wich I think was a manager who helped me on the floor and also on the cashwrap. That’s another thing, why do you have 6 cash registers if you only gonna open two even when the line is like 30 people long. When I was in line there was only two cashiers one being the same guy that helped me on the floor while what I believe was the store manager was just gossiping behind the cashwrap with another employee. She was very rude and very unprofessional by the way. I heard someone asked her if she could open another register and with an attitude she said that they didn’t had another cashier and that she will just have to wait in line and then she just walked away. I only stood in line because my daughter really wanted a sweater you guys had in the store but trust me I’m never shopping in any of your stores again, not after what I call My Worst Experience ever in a retail store and after reading all these bad reviews about another stores of yours in other places.


S June 26, 2014 at 10:49 pm

I am a f21 employee, believe me when I say we try to clean and maintain the store but as soon as we do, these nasty, no home training customers mess it right up, dropping clothes on the floor, leaving clothes on tables and such that. Try being us for one day and maybe you’ll understand.


Je K July 24, 2014 at 11:34 pm

But sales people like you shouldn’t put blame and or attitude toward others who don’t and know not to do these bad things. Would you like if a sales person was like that to you when you haven’t done anything wrong, but just came to shop and maybe wanted some help and whatever else. Again sales associates need to leave their personal stuff away from customers and not throw the attitude and or the lack of help there of onto the customers. And also customers are not at fault and are not the ones treating them bad, but just want common sense to know when it seems someone needs help more so in obvious cases. Sales people like you need to talk to the company and explain that you/they are working more than you should and or if they don’t like their job (not that it’s right WHATSOEVER that the associates are treated like that by their manager/s and what have you), leave and find a job that treats you/them like they should be treated. So who’s complaining. And again, if that’s how wrongly you treat your customers, good luck to you.


Jane February 10, 2014 at 4:00 am

Forever21 is bad to its employees. They cut hours like crazy and yet they expect the store to look good or have great customer service coverage. The expectations are way too demanding for employees or impossible to reach. Yet the managers kick back on the clock, txt and make calls on their cellphones while on the clock, have long conversations about personal things all the while employees need their help to delete items on cash wrap. All they do is b**** (excuse my language), yet they complain about work associates not doing their jobs. They don’t practice what they preach and they blame sale associates and cashiers for everything. Montebello Forever21 treat your sales associates right!


Joan January 30, 2014 at 11:44 am

I purchased several items for my daughters and picked up a shirt for myself while traveling during the holiday season. I gave the receipt to my girls since I had only purchased one item. When I went to wear the shirt, I discovered the quality was unacceptable as the shirt front was crooked. I tried to return the item at the store, but they told me “no receipt, no return”. I have the bank statement with purchase price at $21.99, and the product with style # tag. Forever21 should be responsible for merchandise not made correctly. I will be happy to receive store credit or full refund. I called store manger, district manager and customer service. NO ONE WILL HELP ME. No calls are returned, I was a retail store manager and this business relies on good will and customer satisfaction. I am a very UNSATISFIED customer who will not shop there again due to negative return policy.


S June 26, 2014 at 10:51 pm

The return policy is on the receipt AND at the register on a sign. . do not blame the company because you did not read.


Gigi January 22, 2014 at 7:28 pm

I used to shop in stores and have never had an issue . Once I moved and didn’t have a forever 21 around I started shopping online HUGE MISTAKE! It’s been over a month and I still haven’t gotten my package they keep saying I need to wait for ups but ups says I need to wait on forever 21! It’s annoying and aggravating . I also got a defective item in the final sale and they REFUSE to swap it out . I’m not spending my money at this place anymore the clothes are just cheap .


Rabia Sulayman January 15, 2014 at 8:08 pm

I really wished I would have checked this site before ordering on Forever 21’s website. I have also experienced the problem with the promo code. Some of the items in my basket were FINAL SALE…I entered the promo code and received a message :”discount applied, note items are final sale**”. This means EVERY ITEM in the bag is final sale. It is very deceptive. I’ve called & sent e-mails…no luck. As customers we really need to make the corporations accountable…as much as my daughter loves this store…..she will not be allowed to order from them again AND I WILL tell everyone I KNOW about this BS.
These corporations (and every other business) do what we allow them to do. If everyone that has taken the time to post these comments stopped buying things from this company & inundated their corporate office with e-mails or calls….you can bet your tail these practices would change.


Anne January 12, 2014 at 8:28 pm

Be careful if you order on-line. They will entice you with a discount code but once you enter that code, the item in your cart will say ‘final sale’. You cannot return it, even for credit. I missed the message when ordering and needed to exchange the items for size. Nope, not allowed. No return, no credit, no exchange. I spoke with a representative and a manager, both had unyielding, nasty attitudes. Their whole business model of on-line ordering is archaic and deceptive. F21 deserves to go out of business. They lost me as a customer and with their anti-customer attitude, they could care less. F. U. too.


Daisy January 14, 2014 at 3:27 pm

That is exactly what happend to me I’ve tried emailing corporate and yet no response it has been 2 weeks already horrible experiance! I also tried calling customer service there reps and even worse own customer service manager was extremely rude pretty much calling me a liar I never saw anywhere on the submit button that everything would be final sale!!! I’ve never dealt with this horrible of a customer service experiance!!!


Anastasia January 11, 2014 at 6:14 pm

Never work for these people, they are careless. I worked for them and ended up moving, and needed to have my last check sent to my new address. I was counting on that money. They never sent it until I called a week later asking. Then apparently, the sent it but it never arrived. So after me hounding them for a few days they FINALLY said they would overnight a new check to me, in another 5 days! So, in short, these people made me wait over a month for a check that I was counting on. Completely ridiculous.


Sia January 10, 2014 at 6:54 pm

Bad service ever! I ask one of the cashier to check a price for me and didn’t realize she double charged me on two item! So I went back the next day and brought my stuff with me for proof, and asked for my money back but they won’t give it back to me! Saying that they’ll give me store credit instead, but I refuse to take the store credit, the item I bought is not an item I want to return nor exchange but she kept telling me it’s store credit! It’s not hard to give your customer their money back when you over charge them! Along with that I asked tospeak with the mmanager and she called herself the manager! Seriously if you’re the manager and don’t know what the heck you’re doing, than she need to get fire! Over charge her customer and won’t give the money back along with that she didn’t want to call the district manager and tell her her mistake instead she asked me to do it? And you call yourself a manager?! Bad service! Btw that location is in Maplewood mall saint paul, MN!


Rosy January 10, 2014 at 2:25 pm

Order # 41960433
Terrible customer service. I paid over 20 dollars to have my order next day shipped to the hotel that I am currently staying in. Only to receive one of my items in the wrong size. Within less than one hour of finding this out I contacted customer service. The agent I spoke with was Vanessa G. I asked for a refund on my shipping costs because it’s ridiculous that I paid for next day shipping only to receive something in the wrong size. In my opinion when a customer is paying that much for shipping no mistake like that should even be made. Vanessa G informed me that I had to send her an email with a photo of my item displaying the wrong size in order to process my refund for shipping costs. I did this within ten minutes of getting off the phone with her. She also told me to call back and that I could ask for her once i sent this email. I called once I sent the email and was connected to a different agent who told me Vanessa was on her lunch break. This new agent told me she would let Vanessa know that I contacted her and that I should be hearing back from her. Over an hour passes by so I decide to call her again myself. When I finally reconnected with Vanessa she than tells me she needs a supervisor to review my email/photo something she failed to mention when she initially asked me to send the photo/email to her. After putting me on hold she comes back to tell me that she cannot refund my shipping costs because it was only 1 item out of my entire order that was incorrect. I was shocked by this reason. The point is, the item was sent to me in the wrong size making it wrong. To pay over 20 dollars in shipping.. nothing should have been wrong with my order to begin with. When I explain that to her she begins to speak to me in a rude tone. I told her its poor customer service to speak to me in a nasty way. She raises her voice and begins to tell me in a nasty tone that her supervisor Angie said no. She also tells me because its 1 out of the entire order it doesn’t make sense to refund me my shipping costs. My point is, why should it matter how many items are wrong? 1 wrong item makes the order wrong. Vanessa G initially when asked me to go through the trouble of taking a photo and sending it to her did not say any of this until she spoke to Angie her supervisor. I asked Vanessa why she didn’t double check with a supervisor first before having me email a photo in the first place. She could have easily asked a supervisor would we be able to process a refund for her shipping costs if she emails us a photo of the item instead of troubling me in the first place only to tell me no. She told me they can provide a prepaid return label so that I can ship back the item for the correct size. I asked her how is it fair to send me the wrong item than trouble me by telling me to package the item back up and drop it off at a ups place after I already paid over 20 dollars to next day ship this order. When I finally told her okay send over the label she tells me ” You should receive a label in 1 hour” I have never heard of it taking an hour or more to receive a return label through email from any company before. This is by far the worse customer service I have ever dealt with. I will never purchase from a forever 21 store or website ever again after such poor customer service.


Barbara Hunken January 3, 2014 at 4:53 pm

Dear Do Won Hang, CEO, Forever 21:

I would like to bring to your attention the extremely poor customer service that my family and I, as well as other patrons in the store received on Thursday, January 2, 2014, from the Forever 21 store manager at the Palisades location in West Nyack, New York.

While in the process of trying on clothes, my three nieces, and one other young lady who was trying on a dress that she chose for her sweet 16-birthday party, was abruptly kicked out of the changing room by the store manager.

In fact, this manager admonished the employee that was assisting the girls in the dressing room.

Her words verbatim to this lovely employee were “ I told you to get these people out of here!

“The lovely subordinate responded to the manager, “ But they are customers”.

The manager responded, “ I am your boss, and you do as I tell you!”

The manager then proceeded to bang on all the dressing room doors and told all patrons to get out because the store is closing.

The mother of the girl who was trying on her sweet 16 dress retorted, “Closing”? “It is only 7:30pm, and the mall doesn’t close until 9:30pm!”

The manger sarcastically replied to the mother, “ Hello, don’t you listen to the news there is a major winter storm happening and they advice all stores to close down!”

The woman then signaled to her daughter that they needed to leave, and to forget about the dress she chose here for her sweet 16, and that they will have to look elsewhere for a dress.

This is where I interjected and asked the manger for her name. She refused my request, stating that she didn’t have to give it to me!

I then ask for her manager’s name, and she retorted,“ I don’t have to give you that information either”!

After that, I expressed to her that I found her to be very unprofessional and very rude not only to the patrons of Forever 21, but to the employees as well.

She then called security to have my nieces and I removed.

Moreover, while my nieces were in the process of purchasing their Forever 21 merchandise, this manager was instructing the cashier not to allow the transactions!

Luckily, the cashier ignored her rhetoric and permitted the transactions.

After purchasing, my nieces and I waited outside the store for the security guard to arrive.

When he arrived, the manager came out and stated that she wanted my nieces and I to be banned from the store and the mall because “I belittled her in front of her employees”.

The security guard responded, “That belittling is not cause enough for such an action”.

The manager then ran back into the store.

The security guard then informed me that he was going to write a violation fine against the store for closing early without authorization from mall management, and that I should file a formal complaint with Forever 21 corporation for this manager’s refusal to provide her name, and failure to demonstrate professional conduct reflective of the Forever 21 organization.

Alas, I am writing this letter to express this most disheartening experience I and other patrons encountered with a managing representative of your establishment.

My nieces and I have been avid customers for several years at the Forever 21 location in West Nyack, and shop there at least three times a month.

Prior to this incident, we have always received courteous customer service from your staff.

It is evident to me that this woman who claims to be the manager of your West Nyack location, is not indicative of the Forever 21 professional decorum.

As a former customer service manager and trainee of a telecommunication company, it is apparent that this woman is in need of some serious customer service retraining and should not hold a managerial position until such time.

She requires enlightenment to the symbiotic synergy that customer service establishes between customer and company, and how the profits benefited from quality customer service are also directly linked to her receiving a paycheck!

Your assistance in this matter is greatly appreciated, and I am confident that you will address this graceless conduct of this employee in a manner that will restore customer fidelity in the Forever 21 establishment.

Please feel free to contact me at , and thank you again for taking the time to read my letter.


Barbara Hunken


Karinna Hernandez December 31, 2013 at 4:55 pm

I purchased a jacked on Friday night 12/27/13 that I was not able to try on correctly since I was wearing a sweatshirt so I decided to purchase the jacket and try it on at home. I did not like how it fit since it was kind of bulky and I did not like anything else at the store. I have always shopped at Forever 21 and I was at the new store in Guadalajara which they told me the next day 12/28/13 that I could not be reimburse that they could only offer me store credit. I think this is BS since the receipt clearly states that as long as the tags are on and the you have the receipt you are able to get a refund. This sounds to me like something illegal and I am very disappointed in something that should be essential specially if it is printed on the receipt!


S June 26, 2014 at 10:58 pm

No, the receipt says EXCHANGE OR STORE CREDIT is allowed within 21 days of purchase with original receipt and tags attached. No where does it say refund.


Rhonda Bowman December 29, 2013 at 1:09 am

My daughter works for the new store in Hanover, MD that opened just before Thanksgiving. I am at a complete loss of words to describe the working conditions she has endured for the past month. The sales budget was obviously set way too high for this area and the sales goals are not being met. The “managers” in this store have been involved in several physical fights with other employees as well as customers to the point that the police, mall security and Forever 21 security have been called in to break up the fights. The last time this happened was on 12/26 where chairs were thrown about. It looked like something you would see on WWE Wrestling. The manager involved was screaming obscenities so loud that customer’s standing on the outside of the store could hear him.

It was during this time that my daughter was injured and was forced to continue working injured until 1:30am. The mall that this store is located in closed at 9:30pm . She was scheduled to be off work at 11pm and was forced to stay until 1:30am with an injury that required an emergency room visit. My daughter has now missed 2 more scheduled shifts at work. I took the doctor’s note into the store manager and I have given the hospital the information to send the bill to the store. My daughter has now spoken to 3 separate managers and not once have they told her that she would need to fill out an accident/incident report for her injury.

Being that we are between the Christmas & New Year holiday’s I don’t expect to get a response from anyone but rest assured, I have hired an attorney to represent my daughter.

I have worked retail for over 20 years myself and I have never seen a more incompetant group of people that I see with this store and this company.


Carol December 19, 2013 at 12:28 am

Will never allow my 4 daughters to ever shop at this store again! Corporate offices are non responsive and useless. Just another recording and wait time of 30 minutes… to buy over 300.00 worth of clothes? Then called Newport Beach, Ca stores customer service…well lets just say not there and rude and never helpful. Web site is a waste of time! I guess yes they think they can get by on their cheap clothes with out customer service. Maybe they should hire some real help from some well organized stores that I used to replace my xmas shopping that are in the same price structure as them and I had absolutely wonderful easy ordering results! Brandy Melville, H and M, Claires ect. These companies can handle it why can’t Forever 21 ? Because there management and the top CEOs don’t give a damm about their customers just the money. Just google the company profit and loss and customer comments on the web!


jim mcgranaghan December 13, 2013 at 7:40 am

my wife and i have been shopping at Forever 21 stores for the last 4 years for my two daughters. i have to say , they are the nicest people that work there. well trained, courteous and very helpful. the clothes are cool and the stores are beautiful inside. I take my kids there a couple times a month. Great Job Forever 21 !!!!!!


Andy Chrysanthou December 10, 2013 at 4:51 am

I am a business man in South Africa and My daughter has just completed her BA Degree in fashion design. We would like to introduce Forever 21 stores in South Africa. I would like to make contact with the responsible individual at Forever 21 to pursue the possibility.
Please email me with your response.


Eliza Oh December 5, 2013 at 11:29 pm

After working at forever 21 I do not even know if I want to buy their clothes anymore. First off, after being hired, I was given a second and final application on which I had to state the hours I was able to work. Being that I am a student in college and very involved with my church I stated on my application that I could not work for 2 out of the 7 days of the week. Basically I CAN work five days out of the week. Why should two days off matter so much to them. Instead of reading my application they managed to schedule me on the days that I specifically said I am unable to work on. Once sunday came around I stated that I could not attend work because of Church (they’d had me scheduled to work). When I returned to work on Monday I was being constantly harassed and watched on camera by the manager. She even sent other employees to tell me things she needed to tell me herself. She sent an employee to tell me I could leave because there were enough worker on the floor. (which was false) there for cutting hours on my paycheck. I should not be retaliated against because of my religious beliefs nor should I be treated badly for not being able to attend work only two days out of the 7 day week. And it does not make any since that they did not check my application and schedule me accordingly. Other wise, why ask me for what hours work best for me. Forever 21 was supposedly founded on Christian values however management has treated me badly and even tried to get me to quit (or threatened me to quit using polices they never informed me of) because I attend church on sundays. I always here bad reviews on F21 management so I have come to the conclusion that F21 is not true to its word and heirs people to be managers who would gladly and easily create a hostile environment for its employees. I will take my money elsewhere. Might I add Ive worked there for a while now and they still have not given me a workers badge…”they ran out”.


taylor hoskins November 24, 2013 at 11:34 pm

HEY my name is taylor. I really didn’t appreciate the false advertisment that forever 21 had out in Hoiston Texas at Memorial City Mall. I stayed outside of the mall and slept in the cold just to be first in line (which I was ) to think I was gonna receive a $210 gift card , which one of the employes told me I was, but wen they gave me the card I had $20. I don’t think that I deseved $20 because I missed school, I slept outside and my parents were very angry at me for even going, plus I was told different…Dont get me wrong I LOVE your store but I think Forever 21 was absolutely wrong for what they did…because they sent home a lot of angry customers for false adverstisement..If I wouldve known they were gonna give me $20 I wouldn’t have Slept outside in the cold from 6pm-5:30am. I think I deserve wat I was in line for which was a $210 gift card for your store.


anonymous November 18, 2013 at 2:31 pm

I have worked at your stores for over a year and I have dealt with a lot of bad managers and terrible zone leads but aside from all of that the worst thing about the stores is this whole “customer not concept” ideal for organizing the stores. It has got to be the worst idea ever, everything is completely disorganized and none of the associates can find anything.

If you want to keep this customer not concept idea please continue to give each store detailed informative sheets to work from. Everyone’s idea of a celebrity is different therefore the stores are a mess and the customers are suffering at your expense. For example it’s hard to find a certain Aztec print because the floor is flooded with Aztec products. I understand you want the customers to feel empowered in making their own decisions and not being limited to a section but it’s not working. You can’t have camouflage in 5 different sections and expect the customer or associate to be able to find a certain style.

This new floor set will not work and you are losing money because of it! It’s making us associates look incompetent because we don’t know where anything is. This may not be a problem for a small store like the Victoria Gardens store 0167 or Montclair 0021 but for stores in the Inland Center Mall 3515 or Ontario Mills 0015 it is absolute chaos. Currently every night our store leaves numerous racks because the associates/fitting room attendants/ managers/ and even the visual merchandisers don’t know or can deduce where a product belongs.

We have never had this problem before; we would usually be able to leave no racks except on very busy days when MGMT doesn’t schedule enough people for a closing team. And trust me it’s not because we are bad sales associates or visuals. This whole idea of celebrity not concept is atrocious and will only work against Forever21. If you haven’t received any other complaints it’s because everyone wants to kiss the company’s ass and say “What a great idea” while the rest of us that work hard to earn a living, crumble.


Eliza Oh December 5, 2013 at 11:31 pm

I agree.


Mya December 8, 2013 at 9:47 am

I agree. I like working forever 21 but I feel awful everytime someone ask about certain items and I am unable to find it. The supervisors are so often busy because we are ahort staff that I can’t always run to them ( plus I WANT to be able to assist the customer myself) . I like this celebrity style idea BUT we also need to involve the consumers on it. We should have signs ot posters per room for each style detailing briefly why the room is set up lthe way it is. This way we get the consumers invoked and us employees can help better ( the differ room colors are just the tip of the iceberg in helping is employee run the store) I have worked on two other retail stores before and I know how good/important customer service is. PLEASE hear our voices! So many other workers at forever 21 leave yet we have so much potential to improve the store and make it customer friendly & employee friendly so we don’t feel like we r suffering.


Jess November 15, 2013 at 7:25 pm

The Forever 21 in the Galleria Mall in Dallas, Tx has some of the poorest customer representatives I have ever heard of. Today my fiancé went to the store to surprise me with a dress for my birthday tomorrow, and when he had inquired about it on the phone a couple of days ago, he was assured that it would be available. When he arrived and requested for it he was informed that the dress was not out on the floor and it was in a box somewhere. He felt very discouraged and told me that it felt as if they didn’t care about assisting him at all. Now he’s very disappointed and I feel irritated with their custome service for being for disrespectful to him and to myself as well.
I would really appreciated corporate doing an investigation with management to insure that this does not happen again in the future and to train their representatives to have better customer service.


UNFAIR RETURN POLICY November 15, 2013 at 11:03 am

Sounds like providing fair customer service isn’t really a valued concern for this company. Maybe they will be able to keep it up, but eventually these things tend to catch up with a company. I am also in disbelief that this company can legally (and morally) get away with their return policy. The fact that an unused item cannot be returned within an acceptable amount of time with the payment refunded seems to go against all consumer rights established in this country. Is this the way to keep their sales volume? Do they need to hang on to those sale $ so badly, even if the customer is not happy with a purchase? I tried to return a dress I had bought for my daughter, only one day later, only because she didn’t care for the color. Why did they need to force another purchase on me (store credit) instead of returning my money? Seems wrong, especially when your customer base is teens/younger adult. Way to take advantage! I personally no longer will shop at this store because of their return policy. There is a reason the poor check out girls hate dealing with this…so many of us think it is wrong!


Terri Brower November 6, 2013 at 4:49 pm

Christiana Mall, Newark, DE: My daughter purchased a jacket and when she returned to her car she noticed the jacket had a hole in its pocket. She returned to the store for a replacement jacket and found none in her size, so returned to the sales counter and requested a refund. It was then that she was informed that Forever 21 does not give refunds, only store credit.

I understand the giving of a store credit to return an item that is disliked, but an item that was damaged? She deserved her money back.

What a clever scheme Forever 21 is running. Selling inferior, damaged clothing and only providing store credit. In this way, they don’t lose any money at all. This is bad policy. This is ridiculous policy. It is a win-win for the store and a “stick it up your a**” to the consumer.

My daughter deserves her money back. The item was damaged and there was no other replacement available. Forever 21 needs to do the right thing in this situation.

By the way, this policy is not posted in the store. And if it is, it is not posted where the consumer can clearly view it. And the sales associates behind the counter do not tell you of this policy when purchasing an item.

Give my daughter her money back. Fifteen dollars may not be much to your store, but to an individual making minimum wage, it is a lot of money. Just give her back her money and we won’t shop in your store ever again (not that we plan to anyway).

The only stores with this “no return, store credit only” policy such as Forever 21, are stores that knowingly selling inferior product. Any other reputable store gladly provides a full refund. I will continue to shop at these reputable stores and will educate others about Forever 21, their inferior products, and recommend that they spend their hard earned dollars elsewhere.

But in the meantime, Forever 21 needs to do what is honorable in this situation and provide my daughter with a full refund.


S June 26, 2014 at 11:13 pm

When you buy an item, it is YOUR job to inspect every part of it before you spend your money. Not saying I agree with the policy but that is the reality of the situation, also the policy is located at the registers and on the receipt.


Lorelei Franco October 28, 2013 at 8:17 pm

I have a complaint and a positive remark to say about two different stores. This will be brief because I’m very upset. I went to stonestown forever 21 in San Francisco and the staff was very helpful in locating a top that has sold out in the area. She went out of he way (Angelique) among others and customer serviced me to the fullest. She found the top in sacramento close to where my sister lived and called me to inform that it was on hold and bravo. Marvelous job. The Roseville forever had the top in hold and then sold it after promising to accomadate one more day since my sister could not make it in Saturday. Sunday rolls around and it’s gone and could not be located anywhere. If I had drive the three hours to sacramento which luckily I called first I would have been even more upset. It’s one of the last in the company and its lovely I can see why someone likely an employee had not honored my hold and either bought it or sold it. Very upsetting since I was told that it would be available until Sunday (per the Saturday conversation). I offered to buy it over the phone and pick it up when I originally called but no…. I work for nordstrom and I understand the retail business quite well. So i’ll leave it at that. Here’s the top 37925393 small black /cream. If anyone can help me with this search I would really appreciate it because I’m not entirely comfortable ordering it from a Japanese forever 21 website which apparently still carries it unlike our American one.


Alyssa October 25, 2013 at 7:52 pm

Earlier today my friend & I were at Forever21 on Younge Street in Toronto.
My friend wanted to try a top on so she took her Michael Kors watch off & we placed it on a display shelf upstairs near the cash… We unfortuanetly forgot it there & once we realized it was gone we called & they reported it to not be where it was placed.
I would really appreciate it if you could look at the surveillance tape in your store to see customer picked it up or if a staff member found it.
Greatly appreciated


Gaurav Tyagi October 2, 2013 at 6:00 am

First thing first you have wonderful clothes collection and my wife enjoys shopping at your outlets in India and abroad .

But i’m writing this mail to let you know about the bad experience while shopping at your Pacific mall outlet Delhi,India on Monday 30th September 2013 .

My wife wanted to try some clothes and there were 7-8 male staffers just ogling at the ladies who were trying outfits .This annoyed her and made her and other girls in trial room extremely uncomfortable we wanted to speak to asst. manager who came after 10 minutes and just said Sorry and left .All this while more and more male staffers which seem to be plenty in this particular outlet kept coming to trial rooms and were just gossiping ,talking ,looking at the ladies .
We again went to the Counter and wanted to speak to the store in charge who we were told is on leave by another Asst. Manager named Mr.Kush who seemed like a decent guy and assured us he will look into the matter .

My point being international brand, such a big store with wonderful clothes and lot of staff there was no management of the staff everybody (all male staff) wanted to be in trial rooms and there was nobody of Authority to look into this even after making repeated complaints .
I was not able to get names,number ,email of anybody of authority from the staff .

I hope you will look into this matter and make shopping enjoyable and pleasurable experience for everybody especially women .

Gaurav Tyagi


marsha george September 6, 2013 at 6:00 pm

You are continue to keep a general manager at your Northlake Mall store in Charlotte, NC who has a criminal record of larceny and was arrested again this week for stealing again. As the parent of an honest, hard-working employee of that store, I am appalled that you would keep such a person as an employee at all but much less put all your staff at risk but having him in a management role. Favoritism? Ignorance? Fire this man before an innocent employee gets used as a scape goat for a thief.


marsha george September 7, 2013 at 10:38 am

I understand he was just fired. Thank you.


Selestian Patterson July 25, 2013 at 11:45 am

Good Morning

I have been a loyal customer at all your store locations for well over a decade now. Primarily the stores located in the Connecticut/ New York area. It’s with great displeasure that I write this letter; to inform you that you may have lost a local customer due to horrible customer service and lack of empathy from you customer service representatives.

On the morning of 07/12/2013 I placed order 38610945 on your website, for a delivery to Hartford Ct. Which was estimated 5-8 Business days for delivery, via fed ex smart post. Over the past 2 weeks I’ve been attempting to track the package, which was last scanned on 7/16/2013 and per Fed Ex was scheduled for delivery on 7/22/2013. When the item’s weren’t delivered, I contacted FedEx who advised that they would conduct their own research and get in touch with me. On 7/23 I followed up with another customer service rep at FedEx who advised me that the item wasn’t being scanned and they had no idea where the package was. A few hours later I was informed that the package has been lost and I should inform the merchant whom I placed the order with. If you check the site with tracking number 61290100160927676286 you will see that the current status is “In Transit” and the delivery date was changed from 7/22/203 and is now ” N/A”.

I contacted your customer service center at 1-888-494-3837 on numerous occasions. I explained to the first customer service rep, that I was advised by FedEx that the package was lost and wanted to know what can be done to appease me. She coldly stated ” I would have to wait until 7/30/2013, before I could file a claim for a lost package; because that’s the policy. Which, by the way is not provided on the site. I did not see any information about the protocol for lost packages. I then explained that on 7/29/2013 I will be leaving the country for almost a month and that was the main reason why I initially placed the order. I also explained that I will have no access to email or a phone and I would prefer to have another option. They rep flat out told me ” I should try to access email on that date because there is nothing that can be done”. I was very upset at that point and I disconnected the call with that rep.

A few hours later, I called back and I spoke to another customer service representative, who I then explained my whole situation to. She advised that she would be sending me an Affidavit that will need to be filled out and returned to have an investigation completed. Which will take up to 3 WEEKS!. I then calmly explained that I would not be in the country at the country at the time, and more than anything I really just want the items I ordered. I was not interested in a refund; I would simply appreciate if the order was replaced and sent to me via express shipping, so that I can have them for my vacation as planned. The agent advised that it was against the policy and an investigation will need to be completed and they will need confirmation from the vendor that the package was lost. I then offered to call FedEx with the agent so that they can attest to the fact that the package is indeed lost. She advised that she simply cannot do so and there is nothing that can be done at this time. I completed the affidavit and I still haven’t been contacted or updated with any information about my order.

I think is totally unacceptable, that I am being penalized for a lost package with no fault of my own. As a customer its totally unreasonable to expect me to wait for over a month for a refund of an order that was damaged or lost due to the vendor’s negligence, and to say that I can’t have the package replaced is absolutely absurd. At this point, not only do I not have the items I ordered but I am basically being told that I have to wait an additional month before I can be reimbursed. My order was almost $100, so not only am I out $100 before vacation but I am also leaving with no clothes or shoes or would need to spend additional money to replace the items, which is not only unfair but unreasonable.

I have tried everything in my power to enter into some kind of compromise with your customer service department and have been unsuccessful. I hope reaching out the you at the corporate level will result in an escalation of the matter. As this is a horrible way to treat a loyal customer. I have ordered from plenty of different merchant and I have never been treated so poorly. A few months ago, I had a misplaced package when I ordered from ASOS who is based in Europe and very next day I had a replacement package as well as a full refund of the items I purchased, because they understand the value of good customer service. I really hope that some kind of understanding can be reached between myself or you guys or I will be forced to file a report with the Better Business Bureau. I also strongly recommend a reformation of the Lost/Damage Policy of Forever 21 as it serves a huge injustice to the people that keeps your company running.. it customers!


Selestian Patterson


John J Johnston July 24, 2013 at 8:56 pm

Forever 21 Corporate Office Address Forever 21, Inc. 2001 S Alameda St
Los Angeles, CA 90058
Phone Number: (213) 741-5100 Fax Number: (213) 741-5161 Website: Email:
CEO: Do Won (Don) Chang The following resonse, isn’t this special from your employees.
CFO: Lawrence Meyer Tell your CEO his company is doomed. It won’t make it for long in the big time I promise you. No American with any money will shop, just the kids with no brains.
COO: Chris Lee As chief operating officer, I urge you to perform some serious surgery and reach my reply below.

I attached my reply to you from your C/S. Either she does not speak English, does not understand her laptop/PC use or does not even bother to copy herself first using at least spell check.
CONFIDENTIALITY NOTICE: This email and its attachments are for the personal and confidential use of the named recipient(s) only and are intended, to the fullest extent permitted by law, to be privileged and confidential as an attorney-client communication and/or work product. If you are not an intended recipient, or an agent responsible for delivering it to an intended recipient, you have received this email in error. In that event, please (i) immediately notify me by reply email, (ii) do not review, copy, save, forward, or print this email or any of its attachments, and (iii) immediately delete and/or destroy this email and its attachments and all copies thereof. Thank you.

Your message came in Chinese or hieroglyphics. It makes as much sense as your calls to your 213 and 888 number. None at all.

Subject: Customer Message –
Date: Wed, 24 Jul 2013 15:25:39 -0700

Dear E,

Thank you for emailing us with your concern.

If you wish to order a gift card, please follow the outlined steps.

1. Go to:

2. Choose â?oGift Cardsâ? and click on â?oShop Now.â?

3. Select a design for your gift card, amount and quantity you want to purchase for the gift card. Click â?oAdd to your bag.â?

4. If you want to check out, click on â?oMy Bag.â?

5. Review the design, the amount and the quantity of the gift card before clicking â?oCheck Out.â?

6. Enter your billing and shipping information (NOTE: Please make sure to enter the correct billing information to avoid your orders from getting pend/held.) Click â?oCheck Out.â?

7. Choose a shipping method.

8. For Payment method, you can use Paypal, Debit/Credit Cards and Visa/Master/Discover/America Express gift cards.

9. If you want to send a message, enter your message on the box where it says â?oSend a Message with your gift.â? This can be found at the lower left hand side of the Payment Page.

10. If everything else is accurate in your order, click on â?oPlace Order.â?

If you have any further questions/concerns, please call our customer service line at (888) 494-3837 or you may email us by visiting our website Click on the Customer Service link located at the bottom of the page then follow by clicking on Contact Us. Our representatives are available to take your calls and emails Monday through Friday, 5:00 AM to 6:00 PM, and Saturday through Sunday, 8:00 AM to 5:00 PM Pacific Standard Time.


Forever 21 – Customer Service Y
Your I.T. Department has a lousy job building your web site as seems to be the trend with all Chinese web sites, you can not buy a gift card on line without first maiing a purchase. I wanted to buy a gift card and send it to my granddaughter. Your 213 and 888 numbers are non person response, your customer service does not exist, your stores are broken (front door with hand made sign at a major shopping center) no cashiers in existence and the two I saw, one was taking a call (from a customer you think?) and then turned around and saw the number of people waiting on her for the second clerk and she turned around and then made a personal call that I listened in on her complaining. At the North entrance of Bay Brook Mall in Webster. Everyone there is ignorant of store policies if any exist, the management did not know but a repetitious reply and felt like he had no clue what he was saying, but rather just a line he was given. No management available.
This is unbelievable and your stores will not ever make it for any length of time as a major mall store. They are just tooo shoddy and unresponsive unless you are 12 years old.
John J. Johnston

{ 22 comments… read them below or add one } Holy Cow. This is awful. Have you read it?
Anny July 16, 2013 at 6:47 pm

I worked at a Forever 21 Company in El Paso, TX. At that time the store Manager was an unexperienced woman named Dina Turner. She was so insecure and ran her store immaturely. Essentially all of her managers quit or she termed them so they would not be hired back. She also had a store meeting to get all her employees to write letters about the only good manager they had. They will not get back to me in regards to this, so now I have hired a lawyer. Forever 21 is a horrible company. I take my business else where. The DM, Sandy, is horrible too. She never will stick up for the lower managers only the XXXXXty Store Managers she hires.

. Lynn July 15, 2013 at 7:21 pm

I am writing in regards to your Hawaii stores.
You have recently hired a new DM, Kawika DeCaires
I am not sure f you ran a reference check on him before you hired him if you did not then that was a big mistake.
My company interviewed him for lower management position in which he did not do well.
When we ran his reference checks they did not match up.
He said he was an area manager for adidas in calif. NOT TRUE!
He did work at adidas here in waikele at our outlet mall but was ONLY a dept manager..and was no longer there due to some unusual cirXXXXstances…
He came to interview with sales reports as well as controllable profit reports from adidas which I would assume would be confidential information, but had no problem sharing all the reports.
I know for a fact that he is telling people in Hawaii that he is The REGIONAL Manager of the west coast…
I have been in retail here in the Hawaii market for over 25 years and know a lot of people.
I am the regional recruiter for my company because of all the talent that I know.
It just bothers me when someone gets away with pulling the wool over people’s eyes.
I believe it is a total integrity issue and I would want someone to reach out to me if this was my company.
Do what you will with this info. But I can guarantee you if you did a reference check on him from adidas it would be all false.
Although now I am wondering if he Even used adidas as a reference when he applied with you. I do know that he had listed Martin and MacArthur.
thanks or your time

. Anny July 16, 2013 at 7:02 pm


Your post seems as though you have a personal issue with the said DM. Claerly you do not know that Forever 21 has a bunch of JackA$$es working for them. Looks like the DM will fit right in. Anyone in the corporate world should know that working here is a desperate move for a career.

. patty puentes July 13, 2013 at 1:28 am

Attempting to speak to personnel in Operations. kindly reach me at email provided above.

Hope to hear form Team soon,
Patty P

. muskaan puri July 5, 2013 at 3:00 pm

Hi. Could you please tell me why did forever 21 close in New Delhi, India? Are there some plans for some other store in Delhi?
Please reply.
Thank you

. KRISTIN July 1, 2013 at 9:34 pm

I frequently shop at the forever 21 in the Vancouver mall (That is in Vancouver, WA). I regularly receive exceptional service…. besides today! I came in to purchase some cami’s .. which i buy every year… of course the cami table was a little messy (which is expected the week of the fourth of july) After digging through the piles for a good 10 to 15 min and finding nothing but size smalls I decided i would ask the girl at the counter to check her inventory to see if there may be a large (i didn’t want to keep looking for something that may or may not be there)! Her response was “everything we have is out”…. let me just point out the fact that there was almost no one in the store and she was doing absolutely nothing besides standing behind the counter with not a single person in line.. I explained that The tables were messy and I didn’t want to keep looking for something that might not be there.. she then got really snippy and replied ” They shouldnt be on the table they are hanging up.. that means someone just threw them over there” I told her that I have seen them in a few different spots .. and again i asked if she could just scan it to see if there is even one in the store.. her response was “no because if I scan anything that is under $5 the computer will freeze”! and then she walked off. I went to the fitting room to try a few other things I had found and told the girl working the fitting rooms that the other gal was pretty much not willing to help me at all and was somewhat rude… she apologized for the other girls actions .. then I am assuming she went and told her because when it came time to check out the girl that pretty much refused to help me was ringing me up and was very obviously angry that I had complained about her. she proceeded to throw things and slam things around while ringing me up.. and was very mean and almost aggressive when speaking to me.. like she couldn’t even control her anger.. it was extremely uncomfortable .. and i made sure to look for a name tag… her tag did not have a name but it did say assistant manager.. which just blew me away! I asked another associate what the girls name was and she said Diana.. and yes she was indeed the Assistant manager… dont know if her name was really Diana because the name on my receipt said my cashier was crista with the number 1208764 next to the name. I have been shopping at this store since it opened and I am also an employee in the mall’ and let me say this.. with the economy the way it is and with all the competitors in the mall.. a company should not be employing people like this girl! It is very easy to shop elsewhere and find pretty much the same merchandise… I have always shopped there because most of the girls know me as a regular customer and are always extremely helpful (especially the store manager, I’m not sure what her name is).. Honestly i don’t know that I will ever step foot back in that store ‘ as this girl made me feel extremely uncomfortable by her outrageous behavior! There are so many people in need of jobs that are willing to work hard for their paycheck… she obviously is not one that values her job!

. Erma June 27, 2013 at 1:39 pm

My daughter works at the one in Nevada at fashion show I am her ride home never is my daughter out on time they had her there until 12am this is ridiculous her manager I believe milo doesn’t know how to run a job keeping someone passed their availability , she told them she has to go and they refused to her let leave I would never in courage my daughter to quit something , but she is given no respect what so ever and is constantly staying passed her set time , her store manager along with every other manger there needs to learn how to run a store it is horrible there I can’t bare her staying any long . New management or let them leave !! Not an hour past their time !!!!

. Jerry Mein June 5, 2013 at 3:30 pm

Neiman Marcus and norstroms modesto


Anny July 16, 2013 at 6:47 pm

I worked at a Forever 21 Company in El Paso, TX. At that time the store Manager was an unexperienced woman named Dina Turner. She was so insecure and ran her store immaturely. Essentially all of her managers quit or she termed them so they would not be hired back. She also had a store meeting to get all her employees to write letters about the only good manager they had. They will not get back to me in regards to this, so now I have hired a lawyer. Forever 21 is a horrible company. I take my business else where. The DM, Sandy, is horrible too. She never will stick up for the lower managers only the XXXXXty Store Managers she hires.


Lynn July 15, 2013 at 7:21 pm

I am writing in regards to your Hawaii stores.
You have recently hired a new DM, Kawika DeCaires
I am not sure f you ran a reference check on him before you hired him if you did not then that was a big mistake.
My company interviewed him for lower management position in which he did not do well.
When we ran his reference checks they did not match up.
He said he was an area manager for adidas in calif. NOT TRUE!
He did work at adidas here in waikele at our outlet mall but was ONLY a dept manager..and was no longer there due to some unusual cirXXXXstances…
He came to interview with sales reports as well as controllable profit reports from adidas which I would assume would be confidential information, but had no problem sharing all the reports.
I know for a fact that he is telling people in Hawaii that he is The REGIONAL Manager of the west coast…
I have been in retail here in the Hawaii market for over 25 years and know a lot of people.
I am the regional recruiter for my company because of all the talent that I know.
It just bothers me when someone gets away with pulling the wool over people’s eyes.
I believe it is a total integrity issue and I would want someone to reach out to me if this was my company.
Do what you will with this info. But I can guarantee you if you did a reference check on him from adidas it would be all false.
Although now I am wondering if he Even used adidas as a reference when he applied with you. I do know that he had listed Martin and MacArthur.
thanks or your time


Anny July 16, 2013 at 7:02 pm


Your post seems as though you have a personal issue with the said DM. Claerly you do not know that Forever 21 has a bunch of JackA$$es working for them. Looks like the DM will fit right in. Anyone in the corporate world should know that working here is a desperate move for a career.


patty puentes July 13, 2013 at 1:28 am

Attempting to speak to personnel in Operations. kindly reach me at email provided above.

Hope to hear form Team soon,
Patty P


muskaan puri July 5, 2013 at 3:00 pm

Hi. Could you please tell me why did forever 21 close in New Delhi, India? Are there some plans for some other store in Delhi?
Please reply.
Thank you


KRISTIN July 1, 2013 at 9:34 pm

I frequently shop at the forever 21 in the Vancouver mall (That is in Vancouver, WA). I regularly receive exceptional service…. besides today! I came in to purchase some cami’s .. which i buy every year… of course the cami table was a little messy (which is expected the week of the fourth of july) After digging through the piles for a good 10 to 15 min and finding nothing but size smalls I decided i would ask the girl at the counter to check her inventory to see if there may be a large (i didn’t want to keep looking for something that may or may not be there)! Her response was “everything we have is out”…. let me just point out the fact that there was almost no one in the store and she was doing absolutely nothing besides standing behind the counter with not a single person in line.. I explained that The tables were messy and I didn’t want to keep looking for something that might not be there.. she then got really snippy and replied ” They shouldnt be on the table they are hanging up.. that means someone just threw them over there” I told her that I have seen them in a few different spots .. and again i asked if she could just scan it to see if there is even one in the store.. her response was “no because if I scan anything that is under $5 the computer will freeze”! and then she walked off. I went to the fitting room to try a few other things I had found and told the girl working the fitting rooms that the other gal was pretty much not willing to help me at all and was somewhat rude… she apologized for the other girls actions .. then I am assuming she went and told her because when it came time to check out the girl that pretty much refused to help me was ringing me up and was very obviously angry that I had complained about her. she proceeded to throw things and slam things around while ringing me up.. and was very mean and almost aggressive when speaking to me.. like she couldn’t even control her anger.. it was extremely uncomfortable .. and i made sure to look for a name tag… her tag did not have a name but it did say assistant manager.. which just blew me away! I asked another associate what the girls name was and she said Diana.. and yes she was indeed the Assistant manager… dont know if her name was really Diana because the name on my receipt said my cashier was crista with the number 1208764 next to the name. I have been shopping at this store since it opened and I am also an employee in the mall’ and let me say this.. with the economy the way it is and with all the competitors in the mall.. a company should not be employing people like this girl! It is very easy to shop elsewhere and find pretty much the same merchandise… I have always shopped there because most of the girls know me as a regular customer and are always extremely helpful (especially the store manager, I’m not sure what her name is).. Honestly i don’t know that I will ever step foot back in that store ‘ as this girl made me feel extremely uncomfortable by her outrageous behavior! There are so many people in need of jobs that are willing to work hard for their paycheck… she obviously is not one that values her job!


Erma June 27, 2013 at 1:39 pm

My daughter works at the one in Nevada at fashion show I am her ride home never is my daughter out on time they had her there until 12am this is ridiculous her manager I believe milo doesn’t know how to run a job keeping someone passed their availability , she told them she has to go and they refused to her let leave I would never in courage my daughter to quit something , but she is given no respect what so ever and is constantly staying passed her set time , her store manager along with every other manger there needs to learn how to run a store it is horrible there I can’t bare her staying any long . New management or let them leave !! Not an hour past their time !!!!


Jerry Mein June 5, 2013 at 3:30 pm

Neiman Marcus and norstroms modesto


Dena roth June 4, 2013 at 4:06 am

My daughter has been a long time shopper at forever21. However, yesterday we had a bad experience at your Flint, mi store. We had purchased some clothing, which we tried on at home. My daughter is disabled and the handicapped fitting room makes it difficult to try on clothes at your store.. While trying them on at home, the clothing tag became separated from the clothing. We had it, along with the receipt, however, the store manager (Lisa) would not allow us to return them without the tag on the clothing. I took the item two doors down to a footlocker and had them reattach the tag. I returned to the store immediately and returned the item. Your store manager was very unpleasant. Forever 21 has lost us as a loyal customer, but Footlocker has gained me as a customer for sure….dena Roth


Shaheen June 2, 2013 at 10:28 am

Hi Sir,

I am one of your most loyal customers and completely crazy about your brand.

You had your flagship store at Vasant Kunj in Delhi which is closest to Vasant Vihar and also the most upmarket area in Delhi. Your store was at Ambience Mall, Vasant Kunj and had the highest sales in the mall. It was also doing very well.

We recently heard that you moved companies to DLF in Delhi and therefore shut your store from Ambience Mall. However, there is also a DLF Promenade in Vasant Kunj. Will you now be opening your store there?

To get a sense of just how popular your Vasant Kunj outlet was, please do visit the facebook page for Forever21 India which has been deluged with requests to reopen.

My only request is – please please open an outlet in Vasant Kunj in Delhi soon.



Angie Cowan May 19, 2013 at 10:54 pm

Forever 21 you dont have to worry about me and my kids going back! I took my daughter and her friends to forever 21 Va Beach store the weekend of 5/11 for her birthday! We had never been and drove 2 hours for her to get there and have fun. I let her and her friends go off to themselves but we ended up in the dressing room at the same time. Only problem was that the employee hanging clothes back up was with another employee and kept cussing and talking about boozing it up with her boyfriend all weekend! Nice for a 12 year old and her friends to hear! Then I emailed this to your customer service dept. Heard nothing for four days I emailed back to just make sure this situation had been resolved or something and they told me that it would go to the district manager that they usually dont get back with customers! Guess you need to be 21 to go into your store! Never again!


Kamol May 18, 2013 at 4:02 am

Dear Sir,
We would like to introduce ourselves as an exporter and buying agent company from Bangladesh, 100% export oriented buying house in Dhaka Bangladesh, We have gentlemen agreement with few good and reputed Knitwear garments factory.
We are very much interested to establish a good business relationship with you and your esteem company.

Note: Please visit my web:
At the moment your any inquiry of knitwear item, Pls send me. I give you good price and good quality.

I am waiting for your nice reply.

Best regards,
Call: +88 01911672516
Skype: kamol.chandra
Narayanganj-1400, Dhaka Bangladesh


ben brady May 13, 2013 at 1:15 pm

Appauling. I am calling their office in regards to shared corprate concerns (as I work for the consrtruction department of a neighboring company in FL), and I have been on hold for 21+ minutes. I am calling to help the both of us. I am concerned that this organisattion is not smart enough to understand that they should not be hiring people that are mentally Forever 21 to handle their corporate affairs. This is disgeraceful and I promise they’ll feel like they are talking to a furious principle when they finally do get on the phone. I wouldn’t call them for any puropose, if my boss didn’t recommend it.


NJShoesMissing April 30, 2013 at 10:32 am

I am going through the unresponsive CS with F21 right now. The most frustrating thing is that I have been a loyal customer for YEARS. UPS said they had delivered a package to my door last week. I was home at the exact day and time and no one rang the bell and infact I didnt hear a truck go by. F21 says they filed a claim and I have to wait to hear back from UPS. There are no updates on either end. No one is there to help you or offer assistance/ Meanwhile Im out over 100 bucks on low end items! I dont understand how it could take 8 days to track a package that you know is logged in their system -both UPS and F21 needs to change their Mode of Operation. If customers are the ones that make your your business successful, wouldnt you put their needs first?


Jessica April 26, 2013 at 12:24 pm

WOW! Talk about horrible customer service. I ordered a pair of shoes off of as well as $180 worth of other merchandise. When I received the items in the mail, I was very disappointed to see that the quality of the clothes and the width of the shoes were not worth the money. I boxed most of the items and sent them back to forever 21 which cost me $16+ to send (also ridiculous). I used a coupon code on my online purchase which saved me $20 or so. Than after all of my items had already been shipped, customer service claimed sale items could not be returned. I had to argue with the customer service representatives that time too until finally someone allowed me to return my items. None of the items I purchased were sale items, I used a coupon code. Sale items are items that are on SALE, buying full price items with a coupon does not automatically turn all of the items into SALE ITEMS. After my first encounter with the horrible customer service representatives, I assured myself I would never shop with Forever 21 again. It’s been well over a week and a half since I shipped the items back and decided to give customer service a call today. When I called them they informed me that a pair of the sandals ($17.82) would not be able to be returned because there was no tag. I informed the lady, Cynthia, Who claims to be ‘the highest manager they had’ (surely didn’t seem like much of a professional) that the sandals had come in a yellow bag, stapled together with no tag. She said I was wrong? If you looked at the sandals, that were still attached together with a piece of string, you would be able to tell they were never worn. How would I wear them around with string attaching them?! That’s just insulting. Instead of looking at the clearly unworn shoes, granting me the refund and selling them with a new tag – she denied me my refund. Worst customer service I have EVER dealt with. I will NEVER shop with forever 21 again. I hope that by posting this on facebook and every other social media site I can come across, I will be able to stop others from shopping there as well. No one who spends that much money with a company time and time again should be granted such poor service. Is this what forever 21 stands for? Accusing customers of lying and then not granting them there money back? Seems unlikely. When I had informed Cynthia, as well as all of the other representatives, that I would find a way to reach out to the higher ups she assured me that there was no one higher than her and customer service was separate from all others. Separate or not customer service should strive to keep customers COMING BACK! .. Truly disgusted. 

Jessica Daley 
Order #: 37382419


Marlene April 10, 2013 at 10:29 am

I have been trying to speak to a customer service representative for the past week and I have called at different hours of the day daily and I cannot get thru. I bought a gift card for my niece and when she went to redeem it she was not able to. They told her that there were no funds in the gift card. Now this is so frustrating because this is not the first time that this happens to me or friends that I know. Everytime I go into a forever 21 store there is always something wrong with there credit card machines or something wrong is happening. Now I was really embarrassed to find out that my niece was not able to redeem her gift card. I called the store that I purchased the gift card and they told me that they were not able to help me out and that I had to call the corporate office. Well here I am about a week and a half later still trying to speak to someone and yet nothing. I really don’t leave bad reviews I am a really nice person who is very understanding but this by far has been my worst experience. Makes me think twice about keeping my business here at forever 21. I have friends who refuse to shop here but hopefully I can get some time of acknowledgement by
Leaving this message and not have to wait longer to resolve this issue.


Veronika April 6, 2013 at 1:14 pm

I bought some items online on dec.12 2012 (order #35841972) and I sent back some of them on jan.12th 2013.
In late February I sent an email asking why I have not got my money back and I was told that I should allow 1-2 billing cycles to see the credit on my bank account.
Today is Apr.6th and I still didn’t get my money back from Forewer21 !
How long is a billing cycle for Forewer21 company?
I think it was the last time when I bought from Forever21.


Nicole Laboube March 25, 2013 at 2:37 pm

HORRIBLE, HORRIBLE online service!! Customer service reps are RUDE and unhelpful. Seems to me they are not given the power to anything beyond canceling an order! I purchased over $100 and so I qualified for free shipping, but within the hour, my daughter found something else she wanted. I called, hoping I could have it added to my current order and still get free shipping. I was told I would have to cancel that order and go through the whole online ordering process again! It took several minutes to do this and when I went to check out, I realized that one of my items was showing up as twice the price than what it should have been and what I had been charged in the previous order. I called again and was told that I would have to go ahead a pay the higher price and THEN have to call back in AGAIN to get a credit issued! I asked the rep if she would please hold the line with me so that I didn’t have to go through the wait process of calling in and explaining it to another person and she refused. She said that since it was an inbound calling center that she could not sit on the phone with me for more than a minute! I said , “so, it’s okay if your company wastes my time but not if I waste yours? She said, Um, yes. That is how it works. Unbelievable!! I tried to hurry through the order process and to keep her on the line and the next thing I know, after hitting the checkout key, my entire order disappeared!! I had askd if the refund would go to my paypal, which is how i had paid the first time and she said, yes, you might want to use a credit card. so I tried but since i wasnt signed in as a “user” she to,d me to use the guest button and that is when my order disappeared!! When I told her what happened, she again told me that I could call back in and that she would leave notes on my account for the next rep but that she could not stay on the phone any longer. Before I could say anythingnelse, she HUNG UP ON ME!! I was stunned.m
Finally, after replacing my order a THIRD time, I called back in and, after waiting on hold 10-15 minutes, I tried to explain everything I had been through with the new rep on the phone. Come to find out, the last rep had not left any notes like she had promised and there was now no way to even know who she was!! The only way they keep record of who has helped you is if they happen to leave notes! I asked to speak to a supervisor but was told that none were available and that they would have someone call me (which hasn’t happened yet!) I asked the rep if she could offer any sort of discount on my order for my troubles and was told that all she could give me was a promo code for 10% off my NEXT purchase! Really??!!!? That’s insulting.
On top of all of this, to make matters worse, I got an email saying that my order is placed on hold and will be cancelled unless I call within 48 hours. I called and apparently my address didn’t match the credit card on file ( I recently moved) and that there was no way they could go in and change account information, (what??) once again I am told that I have to CANCEL my order and start all over again!! BUT i checked my bank and they have charged me for the first order that was cancelled, and they had already charged me for the second re-order, but then credited it back! how is it that they say they cant process my order, but then charge my card? and now i have to try to get them to credit back the FIRST charge! This is truly the most ridiculous excuse for a company! To be so large and to have such horrible, ANTI-customer service! Overall, I wasted at least two hours of my time. I ordered over $100 in merchandise, and was excited about my purchases, but at this point, I think I will walk away with a lesson learned. NEVER SHOP FOREVER 21 online!!!


Nicole Laboube March 25, 2013 at 3:05 pm

Order #1 : 3714291 $58.36 ( this one was paid through PayPal but taken out of my bank account linked to PayPal. No refund has been given, either to PayPal or my bank account.
Order #2 37150649 $123 ( this one was credited back)

I will be disputing the charge to my bank as well as calling the BBB.


Nicole Laboube March 25, 2013 at 3:15 pm

I have left comments on the site, I have called corporate office and left a message, and I was told by two different reps through the customer service line that no supervisors were available at the time but that they would be calling me. That was three days ago.
I am on hold to customer service right at this moment and have been on the line for 30 minutes and still no one has answered!! “Thank you for your patience, please continue to hold, a forever21 representative will be with you shortly”… 30 minutes of listening to that!
I will continue to pursue this, because at this point it is a matter of principal. I have spent countless hundreds of dollars shopping at this store and to be treated in this way is inexcusable.


Sharity Delaura March 23, 2013 at 2:32 pm

I have never had such a problem with buying anything. I paid for express delivery of 20 items ,have not received my package in over a month. the woman I spoke with in customer service was rude and nasty. I just want to get a refund and for whatever reason ,a different one every time I have called, I have not got anywhere. This is absolutely ridiculous. The entire order was for my daughters birthday. I have not received the order, cant seem to get a refund and am at my witts end. I have no gifts for my daughter and no money to buy more,since I cant seem to get a refund. Any suggestions, what happened to customer service because your employees seem to not know what that is. I have never been so disappointed with a store. All I want is my money back. Why should I have to wait for your company to receive claim money from UPS before I can get a refund it wasn’t my fault that the package got lost but it seems to be my problem . A very unhappy customer. My order# is 36642697 732-774-1927 Sharity Delaura


Nicole Laboube March 25, 2013 at 3:22 pm

Sorry to hear that. I would be beyond frustrated too! I have my own terrible experience with them, as well. I posted on Facebook about it and a friend said one of her customers was complaining about them to her, just that day! Seems there are a lot of dissatisfied customers out there. And I’ve heard several other stories. One would think that they would try to be more customer focused. It’s almost like a slap in the face. Basically, because they offer good deals, they feel that they are doing The customer a favor!
Bad business principals..


Aman Bahri December 28, 2016 at 1:25 pm

Dear Sir,

We had bought a leather jacket and to my surprise it has got BUBBLES all over the sleeves,
The jacket is not wearable and is of no use to me now.
We are very loyal customers and did not expect a brand like FOREVER 21 to have made such a product. We are totally shocked at this.
We would want an immediate solution to this failing which we will have to take action against the company as well as the mental harassment we are going through,


Aman Bahri
Kolkata 700105

Ph +91983101XXXXX


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