Five Below Corporate Office

Five Below Corporate Office Address

Five Below, Inc.
1818 Market St Suite 1900
Philadelphia, PA 19103

Contact Five Below

Phone Number: (215) 546-7909
Fax Number: (215) 546-8099
Website: http://www.fivebelow.com
Email: Email Five Below

Executives

CEO: Thomas G. Vellios
CFO: Kenneth R. Bull
COO: David A. Johnston

Five Below History

Five Below was founded in 2002 by David Schlessinger and current CEO Tom Vellios.  The first store was located in Wayne, Pennsylvania.  Similar to the dollar store model, all Five Below stores carry items that are $5 or less.

Besides selling $5 and under items, the company also offers a unique fundraising opportunity for non-profits.  Groups can promote a special sale window for their cause and 10% of all sales are donated back to them.

After a rapid burst of growth, the company went public in 2012.

Today, Five Below has 244 stores in 18 US states.  Most stores are located in the Northeast and Midwest.

 

{ 19 comments… read them below or add one }

JOHN LAGER August 3, 2015 at 7:41 pm

WE WENT INTO THE NEWNAN GEORGIA STORE TO GET AN ADVERTIZED ITEM. NONE WERE IN STOCK BUT ANOTHER SHIPMENT WOULD BE ARRIVING IN A COUPLE OF DAYS. THE GM BOB OFFERED TO CALL US WHEN THE ITEM WAS AVAILABLE. HE CALLED US AND PUT THE ITEMS IN HIS OFFICE WHEN WE TOLD HIM WE COULD COME BY THE NEXT DAY. THIS WAS THE BEST SERVICE I HAVE EVER EXPERIENCED. HOPE ALL STORES HAVE AS GREAT A GM AS BOB WAS.

Reply

Agustine July 8, 2015 at 2:53 pm

my experience here was the worst .I have been working on sales and customer service for over 13 yrs and never seen anything like this. to start off management is not professional , no one care of filling out direct deposit info for employees so the first week of pay period everyone had a bad experience because they did not get paid for their hard work on time because of store managers negligence , they didn’t even know if they was going to get paid on pay card , check or direct deposit. who does that?! what kind of manager does not know anything about their employees working hrs and pay?! this was my first red flag but I understand mistakes can happen . second pay period same thing all over again even tho I had given the store manager my direct deposit info on orientation day I still had to wait to get my check on the mail on Saturday. Every time I asked management they gave me the run around and blatantly tell me ” oh just wait for it today or tomorrow” to hear that was very offensive to me being that I showed up to work on time every day and never called out I even showed up to work if they needed me on my days off. the reason why they didn’t care is because they had come from another store and they payroll info was already in 5 below system and they got paid in time. managers had names for employees , like special ( not that way you would think ) lol , fuck tard, and other names , I felt like wow I can only image the kind of stuff they gonna talk about me as soon as I leave this room. I didn’t care anyways but it made me feel uncomfortable to work at a place like this, in the real life we all think of things like these but we keep it to our self because we know how to be professional and not a scum bag. The store manager even told me ” Oh don’t worry about it I schedule the ppl I like to work with me so the ones I don’t like I don’t have to see them” .” Don’t worry you work hard so you are good’ and the next week I show up to not having any hrs on my schedule even tho I had checked that schedule two days prior and I had 9 hrs for that wk only worked one shift and then they took off the other day I was supposed to work off the schedule without letting me know. Management , key holders and back of the house staff gets all the hrs every one else gets 4 to 9 hrs wkly if they are available. I wish someone would have told me this when I applied for the job because I was looking for something long term and not a temp job. I end up quitting this job because they don’t know how to run their team and lack of professionalism. Opening day we had ppl come from home office and they was talking about each others behind their back. a customer got the $100 dollar scratch off and one of the guys from home office said ” Why couldnt it been a $20 one instead?! I was like ?!! really??!! Are you that Fck### cheap. If that was such a big issue they should have not given those out in the 1st place. overall stay away from 5 below career wise. they only use ppl to open their stores and then give you no hrs so you are forced to quit and not have to pay out unemployment.

Reply

Ladyluv June 26, 2015 at 1:22 pm

Hi,
This is Ladyluv. I was directed to your website contact your corporate office regarding an event coming up soon and I needed to reach out to the right department for the application. Whose email should I have to continue and submit our letter? I am not posting this to the general public.
Beams Of Heaven Life Church
13038 E. McNichols

Reply

Namorie February 22, 2015 at 11:53 am

Typo speaks of being a stripper

Reply

Namorie February 22, 2015 at 11:52 am

5 below is the worst company ever. The store Schaumburg store has a 50 ur old manager who only speaks of being a stopper in her 20′s and having 3somes with men and women. I was discriminated against for being sick and the assistant manager hired 2 family members at the same location which is clearly against the company policy and is in the Five Below handbook but she still there as well as their family members. none of the stores have cameras so people are free to steal and do whatever they like.corporate doesn’t even step in to enforce the rules that they have set in their handbook.I am currently speaking with an employment lawyer and they have made me aware of all sorts of violations that they are doing and from what I see on this site there are several complaints about many other five below stores this is a company that will not make it because they do not know how to treat people I don’t recommend shopping there even if the store was called a dollar below the people are horrible

Reply

Diane Clements February 19, 2015 at 2:01 pm

I did a fundraiser in May of 2014-and (stupidly) in Novemeber of 2014. The checks have not been sent to mychurch0employees/manager Ava (brentwood TN store) will not call me back-maybe once after I called the regional manager brian diddy. She was “looking into it”. Its Feb. 19th 2015. Really? No one will even tell me how much we made-2 fundraisers and the only one who made any money is five below!!!!!

Reply

Dale January 21, 2015 at 7:19 pm

Hello,

I am contacting you today to make you aware of a new educational children’s card game just introduced to the market, I feel may fit into your current sales market. The game retails for $12.95 and we are looking for distributors to purchase them wholesale for mass distribution. If you feel that this game would be of interest to your customer base please contact me via Email where we can discuses the terms of your purchase.
Visit the website for overview of the concept and enjoy the video,

Thank you,

Dale Mohr

Reply

Carol Taronji November 23, 2014 at 12:19 pm

The Cummings Ga store, employees at that store are getting wrote up for no reason, plus employees are going to back room to sit there watching videos in their phones while they leave one employee to a full store, plus when help is need bell gets rung nobody shows up for at least up to 5 to more minutes which makes cashier look bad because they have to keep apologizing to customers and managers are doing this too, yall need to send someone to act as customer to see whats going on, a CALL IS NOT GOING TO DO GOOD, BECAUSE THEY WILL LIE, SOMEONE NEEDS TO SHOW UP, plus this store seems to have bad ratings, its time to make a change for this store

Reply

Brandi lauer September 8, 2014 at 2:16 pm

While shopping in your Columbia location a man exposed himself to my children . Due to the fact that there are NO cameras in this store police told me this man would probably not be caught. This has affected my children in a very negative way. I will be consulting with a lawyer on this matter. Please email me back. Something needs to be done so this does not happen again.

Reply

Chelsey August 20, 2014 at 7:45 pm

I was in your Cherry Hill, NJ store today at 7:15pm buying things for school and there was a chipmunk crawling around the store. The chipmunk was crawling through EVERYTHING!!! The clothes, the laptop pillows and all. It was very disgusting. The employees noticed the customers reactions, screams and all but did not seem to care at all. One of the store employees said that it has been in there majority of the day. Also, she said that if it is still in the store for 2 more days that she will call animal control to pick it up and an exterminator. I believe it must have came from the pet store next door or from the trees near there. It was very disgusting and not safe. I hope Five Below does something about it.

Reply

Lisa steversons August 14, 2014 at 1:10 am

Hello My Name is Mary…

I would like to say five below is not a cheap dollar store…they have a lot of nice things for cheap..I was just at the Kennedy plaza store in chicago with my friend first timers..and I was amazed.. there CUSTOMER service was Excellent and the store manager should have been in marketing…because I purchased 300 book bags for a little of nothing..normally you never see managers out working and being a team player…..Period. I asked if he wanted to come work for me..Greg EXCELLENT hire… way to go five below.

Reply

martin April 28, 2014 at 3:56 pm

I set up a fund raiser with one of your Springfield stores in New Jersey and spoke to a manager named eddie eventually I never received the check that was promised to me I am very upset because the manager keeps giving me the runaround this fundraiser was for children with cerebral palsy and they keep telling me That check was sent out that was four months ago can someone please help us thank you

Reply

Diane Clements February 20, 2015 at 9:02 pm

Hey I did 2 fundraisers and 0 $$ have been sent .These people are complete scammers.!! did u ever receive tour $$$ ? I am ready to take these frauds down!

Reply

Monica Whipple December 24, 2013 at 5:27 pm

I was sent a coupon via email for the store in Portage, MI. it was $5.00 off if you spent $25 or more. When I went to use the coupon I was told five below does not take coupons at all ever. It was disappointing. I have unsubscribed from your email list.

Reply

Crystal Dixon November 13, 2013 at 5:20 pm

I am a big fan of 5 below and love the store and shopping there especially for the kids. Lately I have bought 3 different pairs of earphones and on each one only one side is working. I am a dialysis patient and during my 4 hour treatment we can look at T.V but must have earphones. Its a little disappointing to purchase something three times thinking the next item would be working correctly and it’s not. As I stated earlier I love this store and will continue shopping there I just ask if possible to provide a better quality of item. Thank you!

Reply

Sandra Conine September 21, 2013 at 8:50 pm

I visited your Five Below store in Rockwall, TX and got a receipt that told me to go to register to win $100.00 gift card by taking an online survey. Site was http://www.fivebelowsurvey.com. I did this & there are several sites which say they will take the survey, but which one? Please email me with the correct one as I have not found 1 that seems legitimate. Please send me an email as to exactly where to go.
Thanks,
Sandra Conine

Reply

Catherine McElroy September 10, 2013 at 2:55 pm

To whom it may concern:
I shopped at your store yesterday, at the LIncoln Mall Site in Rhode Island.
The store number is #412 and it was around 11:00 A.M.
While shopping I picked up two pencil cases from the display that was marked all for $1.00. I understand that other displays had various prices ranging from $1.00 to $3.00.
An employee I assume had mistakenly placed the box of pencil cases on the wrong table as they were suppose to be $3.00.
I didn’t realize this until I reached the cashier who rang them in as $3.00. I told her I thought they were $1.00 and she came with me to the display. She said they were really $3.00 but since they were on that table she’d ask the manager what to do.
Well the assistant manager came out removed the box said they were $3.00 and that was the end of discussion. I tried to tell her that because some one left them on the wrong display she would have to give them to me for $1.00 each, but she refused.
I than asked for her business card and she told me she didn’t have one. I asked for her name and she said. “Linda”. She would not give me her last name.
I have 10 grandchildren and 2 great grandchildren and shop at your store on a regular basis. As you can see I’m only talking about $4.00 here but to me it’s the principle of the matter.
I didn’t purchase the pencil boxes and I won’t return to your store to shop because I believe I was treated unfairly and by law I should have received the boxes for a dollar each. In this day and age I shop where I’m treated with the proper respect.
If your management team has this attitude I wish you well as a corporation.
I must say that the cashier, her name is Shelia, was very considerate and helpful.
I think she was upset with the assistant manager but could not say anything.
Do not expect me to patronize your store in the future. I thought you should be told of this situation.
Sincerely, Catherine McElroy

Reply

HORATIO BALSAVAGE August 9, 2013 at 4:52 pm

I HAVE SHOPPED AT FIVE BELOW NUMEROUS TIMES IN THE BALTIMORE AREA AND WAS HAPPY TO SEE FIVE BELOW OPEN IN SALISBURY, OR SO I THOUGHT. AFTER SHOPPING AT SALISBURY LOCATIONS A FEW TIMES I WILL NOT RETURN TO THIS LOCATION OR ANY OTHERS IF THIS IS THE NORM NOW FOR THIS COMPANY. ON NUMEROUS OCCASIONS STORE MNGRS, AT LEAST I THINK CONSISTANTLY RUDE TO CUSTOMERS, JASON AND KELLY. NOT THE NORM FOR MOST STORES OR EMPLOYEE (MANAGEMENT) IN A STRUGGLING ECONOMY. I WILL DO MY BEST TO HELP SPREAD THE WORD. DO NOT SHOP AT FIVE BELOW!!!! CUSTOMERS TREATED MUCH BETTER AT WALMART AND DOLLAR STORE. ALSO OVERHEAD HOW MANGERS SPEAK TO EMPLOYEES, NOT PROFESSIONAL AT ALL..

Reply

Jason Harvey July 7, 2013 at 11:37 am

Ponder on this idea.

I purchase video game left the Store with my receipt went into Walmart next. I didn’t drop the game in my car instead proceed walking into the doors. The alarm went off. I wasn’t worried I had my receipt from you. If they had problems I bought from five below. What is your take on my idea? You don’t have anything disarm the security on the game. Image walking from five below entering in Target, Best Buy other stores. What would happen? I’m passing my thoughts onto you. Please respond back to me decision you make. I would be interesting your decision.

Reply

Leave a Comment

Want to make sure Five Below sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: