Firestone Corporate Office - Corporate Offices & Headquarters

Firestone Corporate Office

Firestone Corporate Office Address

Bridgestone Americas, Inc.
535 Marriott Drive
Nashville, Tennessee 37214

Contact Firestone

Phone Number: (615) 937-1000
Fax Number: (615) 937-3621
Email: Email Firestone


CEO: Gordon Knapp
CFO: Christine Karbowiak
COO: William Thompson

Firestone History

Harvey Samuel Firestone founded the Firestone Tire and Rubber Company  in 1900 to supply rubber tires to wagons and buggies.

Harvey Firestone had a personal friendship with Henry Ford. Ford saw the potential market for tires for automobiles and Firestone tires were chosen to be the original supplier of new and replacement tires for the Ford Motor Company.

In 1998 Firestone was bought by Bridgestone Tire Company Ltd, a Japanese company that was founded in 1931 by Shojiro Ishibashi, for $2.6 billion.

Firestone was renamed Bridgestone/Firestone, Inc in the United States and is the largest subsidiary of Bridgestone.

The company was again renamed and is now called Bridgestone Americas (BSAM).

Today Firestone has 40,000 employees.

{ 83 comments… read them below or add one }

Samuel Uhler October 19, 2016 at 7:43 pm

My mother and I have had a joint Firestone account for a number of years and most of the experiences have been good. I own a 2008 Lincon MKZ that I keep in very good condition. I took my vehicle in on Sunday to have the oil changed and two tires put on. The next day, while driving around town, my oil pressure light came on. I called Firestone and told them that I would bring the car in on Wednesday.

By Wednesday I had noticed oil stains in my driveway. I thought, oh no! I just had my oil changed. When I brought my car in just a few days after having my oil changed at this very same Firestone location, the service adviser, Isaac, became defensive. I was not accusatory, I just wanted my car reinspected. Before that happened Isaac was going into what it “could” be or what “might” have happened. I finally had to stop him and ask him to just put the car on the lift so we could actually see what the problem was.

When the car was put on the lift I was shown that the oil sensor was leaking very badly. I was extremely disappointing. Mind you I have never had any oil problems with my car ever! I drive a luxury sedan and take very good care of it. I expressed this to Isaac and he was again defensive. He even went so far as to say I was questioning his tech’s integrity. I find it coincidental that within inches of my oil filter is my oil pressure sensor and it is gushing oil and leaking everywhere within 24 hours of having my oil changed. So if they did do nothing wrong why did they not catch the leak?

All of that aside (which was very disappointing workmanship) I just wanted to hear Isaac say, ” don’t worry, we’ll take care of it”, or “here are your options”. I heard none of that. KEEP IN MIND MY MOTHER AND I HAVE SPENT SEVERAL THOUSAND DOLLARS OVER THE YEARS WITH 3 DIFFERENT VEHICLES. I would have like to have heard some options or but Issac was so busy being defensive and not actually communicating with me I finally just asked for my keys.

I will not be back to that Firestone ever. I have spent quite a bit of money over the years there and had planned to do business there for most of my auto repair needs. I had just happily spent over 300 dollars there days before. I wasn’t treated like a valued customer by service manager Isaac and now Firestone will no longer have my business.

In reference to the Firestone Complete Auto Care at
4325 Elverta Rd, Antelope, CA 95843


Richard Smith October 19, 2016 at 7:37 pm

My Firestone store charged me for work that I approved and was charged but NEVER done the work< went back to the store Mgr. got some song and dance and I do have a list of repairs I want done but it will NEVER BE FIRESTONE again. Public BEWARE they will take your money for nothing! BBB will be contacted but I will give you a chance with first response. No response, class action just might wake you people up and I'm sure I am not the only one.


Letty October 13, 2016 at 11:49 pm

This is my third trip to Firestone and I bought my battery from Firestone 6 months ago. They said it was guaranteed. Brought it on Tuesday to have it checked. they said it had to be checked and charged. my 82 yr old mother was there at the cold Firestone for at least 3 hours and a half til it was fully charged. It was in good condition they said. I drove the car the next day to work. Coming home that night at 9:30pm the car stalled on me and barely just barely made it to my parking lot at my apartment, thank God. and died on me. Next day I called and told the agent at Firestone what happened I had to take the battery “again” and he said he had to have it recharged. I actually wanted a NEW battery as promised. No, but no I need an alternator and a fuse and I and my precious mom have to wait at least 4 hours more so that the guy can go across town to get them and install the things. we were at Firestone all day til 7:30pm. guy didn’t even drive test the car took my money, $329.00 and gave me the keys and said thank you, good night. I drove the car around the block and it started to die, “again”. I left the car on the Firestone parking lot, called my mom to come pick me up, car started but won’t take me anywhere. what next we shall see on tomorrow : As The World Turns! I’m threw with Firestone! never again, they are so quick to take your money and tell you what’s wrong with your car without even test driving it before and after! jerks. and my birthday is tomorrow, this is sickening. whatever happened to the real mechanics? where are they?


Pasquale Federico September 5, 2016 at 11:00 am

I live in Massachuetts and on Sunday 9/4/16 I got a flat tire on the Massachusetts Turnpike. The closest placed that was open was Firestone Tire in Natick MA. I got there about 11:15 am. The order was put in to repair my flat tire. The employee told me I was the second person in line. After 2 1/2 hours they finally looked at my tire. The technician started to patch it. I was told they were just waiting for the glue to dry. When the Manager or whoever was working out front went to see what was going on he noticed the inside of the tire has many bubbles on the wall. He informed me that I would need a new tire. I purchased 2 tires for the front and was told once again, I was the technician’s top priority. 1/2 hour went by and no one even touched my car. I was getting very upset by then. Finally after 3 1/2 hours my car was finally done. The person who was helping us just kept telling us what we wanted to hear with the wait time. It took 2 1/2 hours to tell me I needed a new tire and another hour to put 2 front tires on. After I paid and left the store I noticed that they added in tire insurance for the 2 tires without even discussing this with me. Needless to say this has been the worst experience I have ever had. The staff was unprofessional and kept avoiding me when I asked for updates. He wasn’t honest about the situation.

Pasquale Federico


CLARISSA WOOD August 15, 2016 at 1:03 pm

I will never go to Firestone again! After I bought my 2002 PT Cruiser in 2012 I only used Firestone to work on it! I have spent over $4000 on repairs for my car at Firestone! On August 9, 2016 on the way back from a dentist appointment with my Granddaughter my car started to overheat so we went straight home and I called Firestone. The manager told me it was a good thing it didn’t overheat completely as that could ruin my engine! I took it up the next morning and they did a diagnostic on ….well the car and told me I just needed a new thermostat and he suggested I get new hoses and everything would be good to go! It was $665.21 for the bill! On August 12… 66th birthday….I was taking my 4 Granddaughters to Olive Garden to celebrate when a few stoplights before we got there my car overheated completely! This time there was white smoke coming out of the tailpipe and you could hear the water boiling in the radiator! Needless to say my Granddaughters were freaking out! We called Firestone and they towed the car back to Grandview! The first thing they did was call me and accuse me of putting Stop Leak in my radiator and pretty much called me a liar when I told them they were the ONLY ones that had ever touched my car since I bought it! They had found black chunks in my radiatormore than likely this was the head gasket that melted when it overheated….just like the manager told me the first day I called him! Another sign was the white smoke coming out of the tailpipe when it overheated the second time! They Finally did a test which should have been performed the first day they serviced my car and said the head gasket now needed replaced which they cannot do! Then to add insult to injury they want me to pay them $100 for the tow after my birthday and my car were ruined! And guess what? I still have to pay the $665.21 that I put on my Firestone credit card for the thermostat and hoses that I sure would not have approved had I known it was the head gasket…which I honestly believe happened the second time it overheated! Oh AND since I have refused to pay the $100 tow fee I have to wait until next Wednesday because the manager had a death in the family and will not be back until then and the acting manager can do nothing until he returns on Wednesday! Now I have to get a ride to take my disabled brother to his doctor’s appointment on Tuesday because I have no car!! I probably will have to total the car and I still have to pay the repair bill!!


Samantha August 11, 2016 at 1:10 pm

Good Afternoon,

I recently have used Firestone services at the Clemson Road location in Columbia, SC. I paid for 4 new tires, alignment, oil change, and a new battery for my 2013 Madza 3. I left there paying a little over $609. That’s a lot of money to me as I am a single mom and when I pay it I expect the work to be done correctly and have everything working properly on my car when I drive away. That wasn’t the case for me. I drove away hearing what sounded to me like my front drivers side tire was loose or not all the way on. Also my auto window was no longer working either. I turned around and went back to Firestone and told them of my complaints. The manager is rude and is telling me that he can’t do anything for me. I told him that my window was working when I brought my car in and I expected it to work when the work was done. The manager was telling me that nothing they did would have caused my window not to work and that the problem was a bad sensor. He begins looking up prices for sensors on the computer in which I told him that I am not paying for because that was working when I brought my car in this morning. Still insisting that this is a bad sensor issue he try’s calling the local Madza dealership for additional insight. No one from Madza answers but I doubt he called the correct number. Meanwhile while he is still insisting that I need to pay extra to replace a sensor I begin to google “I drive a Madza just had my battery replaced and now my auto window doesn’t work” on my phone. What I found out was that Madza has a window reset that has to be done anytime the battery has been disconnected. I showed him what I found and asked if we could try this. He hastily agrees and still insists that I need to pay more money to have a bad sensor replaced. The window reset was the solution!! So basically I fixed my window! While this is a simpler issue and I’m glad that it was fixed, my bigger issue is the poor customer service I received after I reported my complaint and the fact that he is insisting I spend more money to fix a sensor that wasn’t even broken!! I chose Firestone because it was more convenient for me rather than waiting to get in with my mechanic. Never again!! I will take my car to Firestone again and I will tell everyone I know to do the same! What a rip off scam! Had I not googled on my phone this unprofessional rude manager would have tried to charge me to replace something that wasn’t even broken!! I’m beginning to question if I even needed a new battery in the first place now! An hour and a half job ending up taking about 2 1/2 with all the issues. I will never use your services again and will tell everyone I know to do the same.


al August 6, 2016 at 11:38 am

i have had plenty of work done at firestone on my previous hyundai sonata from tires to brakes to other basic repairs.
today i brought my new 16 hyundai elantra to firestone due to a nail in the tread in the tire causing a slow but bad leak which i needed fixed asap. the rep gave me a quote on a plug fix that was 33$ which was higher than the 22.99 that i had paid previously for the exact same fix. i said ok, whatev what can i do. the nail was in the tread of the front passenger tire which isnt even a year old.
about an hour after i dropped it off, i got a call from the rep who stated, ” im sorry but we cannot plug this tire due to where the nail is.” i said i dont understand you have done it before. the rep insisted i needed a new tire and ofcourse was upselling me on buying a pair so the wear is even, again this car is about 11 months old with approx 10k miles and tires rotated once so far by the dealer based on there recommendations. he then began to attempt to upsell me on an allignment which wasnt needed as my car was in the dealership for inspection one month ago and they said that all was fine during there routing inspection and 10,000 mile service check. So i again was and am a sucker for caving into the salesteam there in having to buy one new tire even though i have had the exact same patch fix done on previous vehicles at the same exact branch in the past. i would really hope that this gets addressed and would love some sort of compensation as i know for a fact that tire could have been repaired. i asked that the old damaged tire not be disposed of so i can take it to a real tire place to have it patched the right way and i will send pics to prove it. So now im stuck with one brand new tire, since they “couldnt” fix it and 3 11 month old tires that are in great shape. im totally over firestone and will be cancelling my credit account, referring others elsewhere, and will be blasting them everywhere until something gets done about this. Its one thing to be a sales man, but for god sakes at least be an honest one.


Charles Bivins July 22, 2016 at 7:11 pm

Update on my 7/21/16 post

On 7/22/16 I returned to Firestone at 7950 E Speedway to ask about my previous visit. The Courtesy Check list appeared to have been done by someone that didn’t actually look at my car. The staff member I spoke with the first time didn’t appear to be working.

I didn’t get the name of the new guy I spoke with, but he was friendly. I showed him the invoice from my visit, and told him of the inconsistencies on the list.

I asked new guy why the brake fluid flush was marked as suggested when it was done 1,000 miles ago, he said the copper in the system was ‘probably left over from the flush’ but the current level was at “new car” levels, and was good.

When I pointed out my oil was reportedly “1 qt low” on the check list new guy replied “maybe he checked it in the wrong spot”.

I pointed out the washer fluid was marked as good, when in fact it was completely empty. New guy just nodded.

I asked new guy how would I know I really needed a fuel pump if these other items were incorrect. New guy responded “because he’s a master mechanic”.

There you have it folks. Master mechanics know when you need hundreds of dollars in repairs, but don’t know how to check the oil or washer fluid.


Charles Bivins July 21, 2016 at 12:32 pm

I have been a customer at the 7950 E Speedway Tucson AZ location for years. The staff has always been helpful and friendly, so I’ve had no issues there. On 7/20/16 I dropped my car off because my engine light had come on, then shut off. I needed to pass emissions and wanted to be sure there would be no issues.

After getting a phone call from Firestone, I was told I needed a new fuel pump and I should have various other work done. I agreed to the fuel pump replacement ($600 + $98 for the use of the computer diagnostics) but wanted to wait on the other issues due to the additional cost.

After picking up my vehicle I decided to look at the Courtesy Check list after going home, which I never do because I trusted them to tell me about what’s going on and to take care of it.

They must use some sort of Magic 8 Ball during this “Courtesy Check”. The first clue was the washer fluid was marked off in the green OK box. My washer fluid was completely empty when I brought it in and wouldn’t even squirt.

The oil level box was marked off in the red box with a hand written note that stated “low 1q”. I couldn’t understand why this wouldn’t have been mentioned to me during that first phone call. I checked the oil level myself, and it was fine.

The brake fluid box was marked in the yellow box as suggested, and the copper PPM were circled at 30. The brake fluid in my car was flushed about 1,000 miles prior to this visit, and it will be good to go for some time.

The air filter was marked in the green box as good, but on my last visit it was marked in the yellow as suggested. Things were looking up!

I can’t help but wonder if I really needed that fuel pump, or was it just the Magic 8 Ball? Have I been spending hundreds of dollars again and again on work I didn’t need?

I happen to have all of my invoices dating back since 2009. I guess it’s time to look them over.

I don’t know a lot about my car, but this has inspired me to learn more. I guess I should be thankful to Firestone for that.

I will never step foot in a Firestone location again, even if I need to push my car past one of your stores to get to another shop that charges more.

Sincerely, Charles Bivins


Vladimir July 3, 2016 at 5:27 pm

Hi there,

just wanted to let you know how disappointed i am with the service provided at store#028398. My service advisor was Joshua.
Made the appointment for a lifetime wheel alignment.
Brought my car in with an hour earlier than my appointment was.
Went for lunch and comeback after 3hours to the store.
Nobody called me to tell me that my car is ready or anything like that.
Joshua come over and with a piece of paper from the mechanic trying to explain me that they didnt touch my car bc my car was in a wreck. Well why you didnt call me about this right away.
He even didnt know what is going on with my car, was trying to read the notes from that paper the mechanic gave him. Also i found out that there was issues with my exhaust system that was leaking, O2 sensor need it to be replaced and also lights to be replaced. Things that your service advisor didn’t told me, things that you guys were suppose to tell me and attempt to fix them. Your employee`s indifference towards your customers and their security lack big time.
Took my car across the street to Monro Muffler & Brake service which fixed all the issue in about an hour.
You need to step up and fix this issues if you want to stay in business.



Kaissar yousif July 2, 2016 at 7:54 pm

I’m so disappointed of the service I wish I never had come here my I bought my car down for alignment they did a shity job and left my car dirty with oil spot on the car I can Believe what kind of shity job they do and when I called back and tell them what’s going on they hang up on me I will never recommend any body to come get his car here .


Bertha Giddings June 27, 2016 at 12:35 pm

I am so disappointed
I arrive at the Bert Kowns store in Shreveport, Louisiana, only to see all new faces. I am so upset, I drive over an hour to have my suv serviced by people I have grown to trust just to be told that they have cleaned house. I can promise you firestone, this will be my last visit.


Michael Sweeley June 11, 2016 at 10:13 pm

Firestone Tires in Rancho Cordova: Store # 015199

Today’s venture was horrible. Took car in at 11:30 am. I wanted estimate on rebuild motor if needed, an answer to my check engine light, a tire repaired that had a nail in it, an alignment and rotation of tires since I have the lifetime alignment. I actually had to call at 5:30 pm to see what the status was. Was given a list of recommendations, I said I’m calling about the issues and not recommendations I did not get the answers but was hung up on instead. I was hot about having to call but come on. I get down to the shop and it gets worse. Not only did they not call to go over anything the didn’t even do the things requested. The reason they said was because they needed the the rim lock nut to remove the tires. Well why didn’t you call I asked again? It is (Was) in the car. OMG I am so upset! Going in to discuss it all next week with Johnny the manager. Oh and they had no acting manager available since Johnny was on vacation I was told. I only go in to their shop because I use a Firestone card. Time to switch back to Goodyear I guess. I’ll leave update after speaking with Johnny. Maybe he can turn this poor review into a good one. We’ll see.


Linda Lockney June 7, 2016 at 12:36 pm

I have a complaint about the location at 7806 Northcross Drive, Austin TX 78757. I took my car into this location yesterday — after having made an appointment — to have my air conditioning looked at and my oil changed. I arrived early in the morning, left my car, walked to work — about a mile away. I was initially told that I could sit and wait for my car. I explained that I needed to open my office. I was told that I would be called before 11:30 am with the estimate about what was wrong with my A/C, and that my car would be ready by 1 pm, at the latest. I was NEVER called. I had to keep calling them to find out any information at all about my car. Depending on which person I spoke to, I got different answers. Apparently the air conditioning machine at this location was not working. Someone should have called me early in the day to let me know this. No one did. I only found this out by calling about every hour to check on my car. Never once was I told how much it would cost. Only after my daughter called them, because she knew I was very upset (I am 73 yrs. old) and she was worried about my health, did we get an estimate. I got a ride to pick up my car at 5 pm. It was still not ready. Finally, at 7:35 pm I left with my car. During the wait, I was told that my car was ready and I could leave, however that my battery was not putting out enough power. I told them I had a new battery and something must be wrong. Guess what?? They were talking about the WRONG car. I am so frustrated and upset with the treatment I received at this location that I will NEVER return and I will also let everyone I know hear about this. There is never an excuse to be treated the way I was treated. Someone from the corporate office needs to check up on these incompetent people.


Jaime Febus May 31, 2016 at 5:49 pm

I came to the location on 2400 military drive in San Antonio, TX …it was pouring rain and my battery was dying. I had my alternator replaced here before. I told them I needed someone to look at it immediately since it is our only means of transportation to get me to work my kids home from school and my wife home . They simply said they had no one QUALIFIED to do diagnostics. Basically someone to press a button on a machine to check the car. Why even have a business if its not going to serve the customers that ultimately pay their salary. It was so simple for them to just put their heads down and say next customer. Now me and my 3 children are stranded here…my windows are down and won’t roll up and corporate has hung up on me TWICE


Stuart Soffer May 20, 2016 at 12:18 pm

On April 8th I complained about service at the Pine Bluff, AR Firestone Tire Center and asked for a refund. Firestone agreed and wanted me to return to the tire center. I will not return to that venue and asked for a check. Since then three separate promises of a refund check were made by various Firestone officials and still no refund. I would appreciate my refund without the need for third party involvement. Thank you.


Leonard J Craig May 5, 2016 at 12:57 pm

I have a complaint I don’t have a UID care to get my retirement discounts and would love to use my privilege as a retired employee from Bloomington, Illinois plant, I retired January 31st, 2003 with 30 years service. My address is San Bernardino, California 92404. Please help me.
Plus I have a formal complaint and it is that the I was divorced in 2013 and the retirement office in Akron, Ohio, won’t give me my half of my retirement benefits, National law states that I get 50 percent regardless of what the divorce judge states, it seems to me that the law should be followed, Social Security agreed and defied the judgment and is giving my half, please order the benefits office to do their job.
Thank You Leonard J. Craig 909 927 XXXX a disabled Veteran


milton melson May 2, 2016 at 9:58 am

I had shaking and vibrations on my 2006 f250 and was recommended to go to firestone. This will be my 4 visit for the same issue in the past few weeks because iv been out of town everytime I pick it up it still has the same issue. So far I’ve bought the lifetime warranty for balance and rotations new tie rods with a warranty still the same issue so I purchased new tires which was $1700 still didn’t fix the problem so I took it back. Then they replaced the steering damper/steering stabilizer and asked if I wanted to replace my powersteering gear box which I don’t see how that could cause shaking in my vehicle I said not right now so I picked it up and soon as I pulled out of parking lot it was still doing the same thing. So I will will be taking it back today since I have all the warrantes with them I feel like they are just googling the problem I tell them and fixing the first thing that pops up and eventually they will figure it out after I’m in debt.


Burley April 25, 2016 at 1:04 pm

Worst customer service ever. Ben Taff and the boys spilled oil all over the front of my 2016 Escalade, then got an attitude with me when I expressed my disappointment. This gentleman has a very clear anger issue. He should be removed from his position before he hurts anyone.


Sean Rashti April 20, 2016 at 4:40 pm

I have trouble with one of your dealers. After changing 4 (70,000 mile) tires on my car and traveling to San Francisco, I lost my wheel well cover from my right front side in the middle of FWY 5 (N.) Multiple hoses, and wires were rubbing against the wheel when I exited out of the Fwy. Additionally, the tire balance on the same side front was off, causing a lot of vibrations. The noise that began shortly after, from the (Left) front tire was also from rubbing of tire against the wheel well cover. I have not lost the (Left) front wheel well cover, but now there is a big gaping whole in the plastic cover from rubbing against the tire.

Upon returning to the Firestone Tire Shop, they only rotated my tires, did not comment on the tire damage that had transpired on my wheel wells covers, and said I should change my air filter (dirty) and change my battery. They did not rebalance my (Right Front) vibrating tire, just moved it back, it still shakes, but now its is in the rear. The front (LEFT) tire has a bubble that is very dangerous for my driving to San Francisco back and forth every other week.

I am an Uber/ Lyft driver. I depend on my tires and good service. This is something that I will complain about in all review websites, if I don’t get clear understanding and common grounds. There is a Fiduciary Responsibility, and Firestone must reprimand this dealer for poor tire balance, incompetence to know issues with tire size and performance on the car, and irresponsibility for real dangerous issues still besieging me about the safety. I must go back to work as a driver back to SF, and every day stalled is a day lost. Please heed my issues with urgency, or I must approach you in court.

On amicable terms: I demand good customer service, I need my original tires, I need my wheel well covers repaired, I don’t need Air Filter or batteries, I need my money back for lifetime balance and rotation, and alignment. Legal action will mean additional costs on your back that would include loss of income issue. Please resolve this in the next 2 days. Thank you.

Reference # 218-72-64. Area Manager: Guillermo


Heather Wood April 15, 2016 at 12:23 pm

We purchased new tires on January 23, 2016 at the Blue Springs Missouri location. The reason we chose to go with Firestone is because we were told there was a lifetime rotate and balance on our tires. It is now April and our car has started to shake(not sure why). I called to see about making an appointment to have the tires rotated and balanced to see if that fixed the issue. I provided my husbands phone number which is what is our our account and they pulled up our information and told us we only purchased a basic tire install and would have to pay $55.96 plus tax for a rotate and balance. We spent over $800 with Firestone(which mind was by far NOT the cheapest) because of the great warranties and such. I talked to 2 different people who stated this to me. I WILL never again use Firestone. Almost $1000 worth of tires and service purchased to be told there are no warranties with our tires. I am totally appalled and very angry. Again we were impressed with Firestone and the so called warranties which is why we spent the extra money to be told something different. It also states on the back of Firestones invoice about the Lifetime wheel balance. Still was told I only purchased a basic install which is stated NO WHERE on my invoice. I will take my money else where and will be sure to let friends and family who we referred and family actually purchased tires since at Firestone what our experience now has been and that maybe they should look into also. Firestone has lost our business.


Barbara Young April 11, 2016 at 9:47 am

Matt at the Milford Connecticut firestone auto service center is fantastic….I have had dealings with him many times…he is always very nice and solves the problem…gives service with a smile…he takes the stress out of any situation… You need to clone him….I an not praise him enough….Barbara Young


Mike Hendrickson April 10, 2016 at 7:48 pm

I had my 2004 Saturn Ion towed into a Firestone MasterCare location in Santa Ana, California, on March 9th. It had died on the road that evening. The next day, their store called me saying the starter needed to be replaced. I thought it might be the alternator, since my car lost power as i was driving. I was told that the starter and battery were ok. I let them put in a new starter anyway, and picked up the car the next day. I drove it home and it died in the same manner as the night before. I had it towed to the store again, and told them to really inspect it to make sure it won’t die again on the road. They called me to say that there was a wiring short that damaged the new starter and alternator. They put in a new starter without charge, since it was under warranty, along with an alternator. They repaired the faulty wiring.

I drove the vehicle for two weeks with no symptoms. Then on March 26th around midnight, i went to start my car up in a parking lot. It was dead as a doornail. I decided to have it towed to a different Firestone closer to me, in Yorba Linda, California. I found out a few days later (store’s electrical expert was out for a few days) that my car had no oil in the engine. The first Firestone store offered to pay for the starter and alternator, but not the damaged engine.

I told them that i want them to put an engine in my car, since I feel they mis-diagnosed the problem with my car. (I feel they should have checked the fluids, including the engine oil.) They would not do that, and stated their offer to pay for the alternator and starter was withdrawn, and they would have a claim rep contact me.

In the 12 years I have owned my car, I never lost a drop of engine oil, nor has my engine burned oil. I had an oil change done at a different shop four months prior to the car’s problems. If there was low or no oil in my engine, it should have been caught by the first Firestone store prior to them releasing the car to me. I never got a dashboard message showing the engine oil was low.

Both times my engine failed I was on city roads, and at risk for an accident when the engine died. I have paid for three tows and three rental cars since the March 9th incident.

I feel that the most fair approach Firestone could take is put in an engine (used or new) for me. The only money I would request is for two of my tows (after 2nd and 3rd failure with car) and my car rental costs.


Obviously Nobody Important March 7, 2016 at 4:33 pm

I am writing in reference to your rebate program. Sent in my request for $70.00 rebate and just received my card in February. Didn’t really give it much thought to see if card was going to expire and place the card with my insurance to be paid file. Went to activate card and had no problem until I went to pay my insurance and was told card had expired??? What kind of rebate is that if you kept my money. No a very good practice if you ask me. So after researching for 3 days I come to find out that your cooperation already paid the bank, sent me a card which I did not receive on time and the bank is now keeping the money????? Is that good business sense? I think not! I have several vehicles all which are now waiting on tires….so do you really think I want to purchase tires from your company if you can’t even hold up your end of a bargain? When I was growing up a hand shake was as good as your word… what do you call your deal? How to cheat the public? I am a single parent of 3 trying to hold onto my home, and put food on the table. This is not a good business practice in any way! With a corporation as large as yours, you mean to tell me that you are allowing the banks to just take your money and not own up to giving it to the public! Have a heart once in a while….I did not have anything to do with the mail system….I was only on the receiving end of a long lost letter.


Darlene February 16, 2016 at 4:15 pm

What was to be a $64.99 simple alignment turned into an estimate of $2,272.54, of unnecessary “needed” repairs. This was at the Deerwood location in Miami, FL. My appointment time was 11:30. They started on the car at 2 pm. At about 3:30 I receive a call stating that they can’t guarantee the alignment because I needed to buy 4 new tires. My tires are 2 years old and in excellent condition, happily purchased at Goodyear. After feeding me a song and dance, my boyfriend took the phone and handled it. In the end, I did not have to pay since they couldn’t “guarantee” that the car would stay aligned. They claim that they did the alignment and rotated the tires, but once I drove away, the car pulled to the right the same way that it did when I dropped it off. I wasted half a day with no car, and no results. Just aggravation. I am aware that the technicians work off commission, but this was ridiculous.


Paulette March 28, 2016 at 6:50 am

Hi I feel as though Firestone are a bunch of rip off scam artist . I bought 4 tires from them for a 2012 Buick Regal which the drive nothing like the ones I had on their feels like I am driving a truck now not happy about that I paid 900. know mind you I have a 2012 Buick Regal for 2 years never had a problem till I went to Firestone in black wood in ,they told and showed me I had a nail in my left rear tire i had not Been anywhere so how did I get a nail in my tire ,a week later I need hub bearings replaced and they want to charge me 700 $ wtf all this in a months time is any one reading these complaints or what .not good not happy feeling ripped off.


Laurent Carrasco February 8, 2016 at 9:56 am

Firestone mechanics and. Managers are the worst put together none of them know their butt from their elbow.
Coral springs location in Florida don’t top off fluids during oil change and I found fluid cleaning wiper in the RADIATOR.WTF…
Had a axel boot fixed a year ago and now it’s leaking again.
Do not go to Firestone they will butchered your car as much as they can.
I’ll post on Facebook warning.we as consumers need to boycott those types of abuse that are totally unacceptable for anyone to go through it.
We are talking about car repairs here and we can’t play around with our lives and the one from our loved ones do not go to firestone and make sure you tell everyone about it.


Elvie Franklin February 3, 2016 at 10:14 pm

I sent the following message to Firestone complaints, but am not sure where I really sent it. I am sending it to you as well. I have a 2000 Nissan Quest. I visited Auburn Firestone on Several occasions. Regarding the visit that I took my vehicle in because my check engine light was on, I got an independent diagnostic, so when I was told that I needed a major tune up to solve the problem of a misfire, I did not argue even though my vehicle had no sign of missing. It was driving smoothly. I was unhappy with the repairs that were done to my vehicle because when I got it back, it was jumping and making a sound that it was not making prior to repair. It sounded like knocking. I turned my vehicle around and went back. I told the representative that something was wrong because the van was now knocking. They came out and said that they did not hear anything. I drove away and came back again. I insisted that they drive the vehicle. The tech drove the vehicle and told me that I must have the fuel filter, oxygen sensor and knock sensor changed in order to correct the problem that it did not have before the major tune up. I said that I would have the work done. I parked my vehicle until I could afford the work. It took 2 additional visits to complete the work. I got a call from the rep saying that my vehicle was not in good shape and to come pick it up. The charge was 848 dollars. I did not agree, so when I calmed down, I spoke to the complaints unit and they took away the charge. I then picked up my van. I was unaware before leaving with it that it was in such bad shape. After the repair, the cooling fan was wired differently and comes on as soon as the vehicle starts, Also, my van is in even worse repair that It was before the supposed repair. The knocking is so bad that it would not stay running for even one block or when I take my foot off of the gas. There has to be some recourse when someone damages a vehicle that they are supposed to repair. I am seeking answers to what was done wrong and why my vehicle’s fan is straight wired or whatever was done. My number is 206-679-XXXX. Thank you, Ms. E. Franklin


Joel A February 2, 2016 at 10:57 pm

I went to Rancho bernardo, San Diego firestone 02Feb2016. I called firestone at 6:15 pm and would not pick up a phone call and i was in route to make sure they were open. As soon they got there they were saying it was closed but the sign by the door says its open with a big sign and the hours was they are closed at 7pm. They start giving me attitude specially the manager and very unprofessional telling me they don’t pick up the phone after 6pm but your store doesn’t closed at 7pm. Now i had to wait tomorrow and my tire is flat if they did the better job when i got the new tire i would not have the problem. I would never go to a firestone again and ill make sure all my soldiers will never go to a firestone again. The manager need to get fired you don’t need that kind of manager in the establishment.


Joel A February 2, 2016 at 11:00 pm

One more thing They need to give more information on their hours instead of finding out that they don’t work at 6pm but closed at 7 pm.


Greg Howell February 1, 2016 at 1:23 pm

Hello my name is Greg Howell,

On Thursday 1/28/16 I had your Naples Florida store at 5495 Airport road N., Naples 34109 replace my standard OEM tires (Goodyear) with your Firehawk Widoval run flats. I must tell you that this store is probably the most unprofessional store I have ever been in. I was dealing with I believe Andrew, who I thought was the store manager. He gave me the pricing and I said ok lets do it. When the car was done I paid and took the car for a drive to see if I liked the tires. I noticed the high pressure tires light came on. I checked the computer and they all showed 40-41 psig. I have a 2012 Corvette, and the tires should be 30 psig all the way around. The computer showed the left front being the high pressure. I stopped and let a little air out of the left tire. I drove the car again and the light came back on. When checking the computer, it showed still 41 psig in the Left front, but the right front now showed 2 lbs less than before. Bottom line was the left sensor was showing the right front tire etc. I called the store and they said bring it back. Andrew was gone so another guy had me pull the car over to a bay, where he checked the tires, and they were 11 psig over inflated. He yelled to the guy at the tire mounting and balancing saying your gauge is off by 10 psig. He adjusted the tire pressure, and recalibrated the sensors. I asked how do we know that the sensors are now actually reading properly, and he responded with an attitude “Because I just recalibrated them” He didn’t take any air out of one tire to see if it showed that on the computer, he just said your all set. I left and drove home with no high pressure light as now the computer showed 30 psig on all 4.

On Friday 1/29/16 I had to go up to Tampa as my mom was having surgery. I took the corvette, and at 60+ I had a terrible vibration in the steering wheel, and the wheel when driving straight was cocked to the left (Not Straight). I called Andrew and he said bring it back in and they would check the balancing. I went to Tampa, and took the car in on Saturday morning 1/30/16 to check the balancing. Andrew was there and I asked if he wanted to go for a drive so I could show him the problem. He said no, let us rebalance them and fix the steering wheel, and then we will see if the problem goes away. I went to eat at a dinner next to the Firestone shop. After a few minutes I saw the Manager drive away in my car. He returned in less than 5 minutes. I finished eating and went back to Firestone. I asked a guy at the desk what they found on my car and he told me that they had to calibrate the balancing machine, then it showed my tires needed more weights. I asked Andrew what the guy found when driving my car, and he said it was fine per the test drive. It was the same guy who adjusted the tire pressure on my tires after the mounting. I asked if he took it on the highway since the vibration was in excess of 60 miles an hour. He said no, he took it around the block, which is a 45 mph zone. While sitting in the waiting area, Andrew and the guy who took my car for a ride got into a loud conversation, which got louder and began getting out of hand. Finally they went into the shop and the guy talking to Andrew got very loud and was pointing his finger at Andrew and yelling. I could hear just fine even through the glass sitting in the waiting area with the TV on. After a few minutes Andrew came in and asked if I wanted to go for a drive to check the car. While in the car I asked if he (Andrew) was the store manager, or the other guy whom he was arguing with? Andrew told me that the other guy was the manager. I took the car on route 75 and took it up to 90mph, with seems like good results. The wheel is straight now, and I did feel some vibration, but minimal so Andrew and I agreed for me to drive it a while and monitor the situation.

Bottom line is that Andrew was great, and so far I like the tires. As for being run as a professional establishment, far from it. The Manager was NOT helpful, and he didn’t even speak with me about the problems. His actions in the front counter and waiting area arguing very loudly was not how a manger should handle a situation. At the time of purchase, Andrew told me that if I didn’t like the Firehawks after 30 days let him know and he would put me in something else. I was not sure about the Firehawks as I had the original Goodyears on my car. I didn’t get that in writing as I thought Andrew was the manager, now I wish I had asked for that. So far I like the tires, but I am not sure if I will ever go back to that Firestone store. I surely won’t tell anyone to go there.


Guocai Zhen January 8, 2016 at 9:02 am

I dropped my car off to the Firestone in Columbia, MD 21044 on a Saturday Morning to get my 5,000-mile oil change once every month and a half. I had asked the General Manager, who was subbing in for customer service rep. to have the technician check my rear tire on the driver because it was running low on air. I had purchased the tires from Firestone previously and wanted to know if there was a nail in the tire so that I can have it changed. The General Manager made note of it on the service sheet. I went to pick up my car the next day after they had service my vehicle. I ask the customer service rep. did the technician check my tire, he said “YES.” That was an LIE!! I went to pull my car up to the side of the entrance and told the customer service rep to check the tire pressure. He immediately apologize to me and said, “I don’t know why they didn’t check it.” Come to find out there was a nail in my rear drivers side tire. I was heated!! I’ve been going to that Firestone for the last ten years. What made matters worst was it took 30 minutes for them to put a new tire in. I have two daughters, a four and nine-year-old. Safety was my biggest concern, I’ve been a faithfully repeated customer for over ten years with Firestone and was willing to pay for a new tire to replace the old one. Not only was I ready to pay for a new tire, but the fact that the technician blatantly lied about checking out an issue that I had with the vehicle. That made me wonder how many other service requests that I had requested was never performed. That to me was very unprofessional. I still have the invoice stating that they had checked the tire. I called the store manager and corporate to complain about the horrible experience, but NOTHING was done about the situation. Will never recommend or go back to Firestone again.


Dean A Bosworth December 30, 2015 at 6:55 am

I have a complaint about your FIRESTONE COMPLETE AUTO CARE STORE on 462 E Pershing St, Salem,,,Ohio 44460. I have done business with your store for many years now and it has recently come to my attention that i have been getting ripped off on the price of auto parts and repairs. I have been told by CHUCK that he cannot use parts that i purchase at Auto Zone, O Reilly’s or Summit Racing., that all parts have to come from their shop. A recent example is i was told that my rotors were warped. It would be $40.00 a rotor to grind them down. and 100.00 a rotor to purchase each one. I checked at Auto Zone for a price comparison and they said a new rotor would be 40.00 . So why am i paying the price of new rotors just to have them ground down and why is Chuck telling me 100.00 a rotor when they do not cost that much. Upon further questioning i was informed the parts come from Auto Zone so why is your company doing a 100% mark up on the parts? I believe that is called price gouging. I needed my catalytic converter replaced and was quoted 500.20, with the part bring 140.00..I had it replaced by another company and total price was 160.00 and that included the part. I have been told i needed a new head gasket, only to find out there is nothing wrong with it. I was charged 122.00 recently to clean the egr valve and the check engine lite is still on, ..When i told them i was unhappy with the work, the response was that they had not told me the cleaning would take care of the problem.
I have used your shop a lot in the past for auto repairs and tires. Not true anymore. , especially when i can purchase the parts on my own with a much greater discount. My question is that in today’s economy…..why is Firestone ripping consumers off? I think the Attorney general office would e interested in knowing this. It would be really nice to get reimbursed for some of your outrageous prices i have paid.. ..I know another man who has had similar dealings with this i would suggest you take care of the problem……


JohnMalone December 23, 2015 at 10:20 pm

I would like a corporate officer to contact me on a situation I had in the Orlando Florida Firestone service center. We brought our car in a 03 Mazda 3 for an oil change back I June 2015. The problem we had was that the service mechanic put on a faulty oil filter and all the oil pumped out of the engine causing the engine to blow. I do have to say Firestone recognized the issue and did put in a used engine and also paid for the rental car for the 8 weeks they had the car. My issue now is that a month after getting the car back the check engine light came on. When we instructed to bring it to the Mazda dealer who did the work and was told that they would look at the issue free of charge. Then charged us $95 to look at the car to tell us the great news.. When they checked the car out they found that there was major oil leaks causing the compression to cause the light to come on. When they called me and told me that this issue isn’t part of the warranty on the engine kind of made no sense since they put the used engine in and never changed or looked at any of the gaskets involved with the engine causing severe engine leaks. Also there was several problems they found that should of been seen when changing out the engine. First I was thrown back when the engine cover was never put back on either and they said it didn’t come with the engine. So instead of using the old one decided to not put one on at all. Anyway since they gave me a estimate for over $2300 to make the repairs to a engine that was replaced due to the failure to change the oil correctly. Firestone was very good in the beginning but when they heard of the screw up on the replacement engine wanted to hear nothing about it and told us it’s between us and the Mazda dealer? The vehicle ran great and had no leaks before they had to replace the engine and now they wanted us to pay for the mistakes the dealer made. Now when I went to trade the car in we were told since the issues are there with the engine the vehicle is worth $2000- $2300 less and needs to be sent to the auction. I told Firestone people to give us a buy out and total the car and give me $8000 for the car and we would get another vehicle to replace it. Was told that can’t happen and needs to be repaired. Okay it would be fine if the car was repaired correctly and not a junk engine put in with many issues. I would like Firestone corporate to look into this and would like them to reimburse me the 2k that was lost on a trade in that would only be fair since it wasn’t our problem that this all happened in the first place. Our claim number is 2136817. Please look into this and email me back to what Firestone will do to help with the money that we lost due to a failure with the first oil change and the junk engine that was eventually put in that should have never been put in if there was issues with the engine. Again in the beginning the Firestone company was very helpful but when something happened they kind of told us there done with doing any thing . You would think if my company paid $5700 for a junk engine and about $3000 for the rental car they would want to make sure the job was done correctly. Some one needs to look into the policies of over paying for repairs even tho there is probably a insurance claim they used to pay for it. If I was the insurance company I would be investigating this claim also. Thank you for your time and will look for a response to this message. John Malone


Lindsay Ueckert December 4, 2015 at 8:18 pm

You will probably just read this and toss it aside like the others but I wanted to share my experience with your lincoln ne store. I have a family and my husband and I decided that we would go with the best of best for when it came to safety with our family on the road and where do you go Firestone of coarse or so we thought…when we left with the new set of tires no one bothered to tell us that only 3 of our tires were the right size for our gmc envoy the fourth was bigger. It didn’t come to our attention until we had it in a different shop because of our 4 wheel drive not working. I feel not only did we get cheated money wise on the set of tires, but we have been so lucky that nothing bad has happened to us while we have been driving it at 75mph. The people that my husband has talked too here in nebraska obviously aren’t very worried about something happening to their customers. Anyone who cares for their business treats it and everyone it comes into contact with like family that to me is good customer service. I know mistakes happen, I just hope they learn from this and it doesn’t happen to another family with a different outcome


Hugo November 27, 2015 at 5:02 pm

I understand that it is a business, and as such the employees should take in consideration that, we also have a job as well with that been said.

When you bring your car to them for minor repairs, that usually takes no longer than an hour to complete and give you an specific time to pick up your vehicle they a list should have the brains to let you know if anything changes instead of you returning to pick it up as agreed instead of having to wait well two hours longer because they couldn’t pick up the phone to call you to let you know that it isn’t ready, but if you ask them about the reason for the delay all you get is some very nasty actitud about it, i guess the costumer its no longer a priority as it should be……..


Roxanne Brown October 21, 2015 at 12:02 pm

I took my car VW to fire stone in FREDERICKSBURG VA 22401
and ask for a oil change 3-4 times and was not acknowledge. I call back the next day and complain so I got a free oil change which was on 10/21/2015 …now at that time I got 2 tires brand new but notice there was a scraping noise in my front brake after the fact There was no noise what so ever there before ..mmmmmmm I find that very strange

I am asking the ceo to look into this and ask firestone to fix my brake that I know someone else had knowledge of wrong doing and didn’t tell me about it but would rather have me drive off and notice it after the fact.. I think that is cruel and dirty .

I had nothing to do with this because if the brake was making noise before I arrived I would have ask to fix it. I am to afraid now to take it back and get shock work..woww


Roxanne Brown October 21, 2015 at 12:03 pm

sorry the free oil change was on 10/20/2015 NOT 10/21/2015


Tonya October 20, 2015 at 3:04 pm

One week after oil change low cool fluid light came on. I spent over a hundred dollar to have my vehicle service and now I am wondering how many other fluid were not check or were they check? Did I receive the full 19-point inspection? Or was it gets as much cash and on to the next customer?


Michelle Harris October 9, 2015 at 4:59 am

To Whom This Should Concern:

On October 4th I contacted you in regards to how I felt that your Jennings, Missouri Firestone handled my business in regards to my 2004 Impala being towed there on Saturday, October 3, 2015.

As previously mentioned in my prior complaint, the diagnostic read M.A.P. and the PCM needed to be reprogrammed, but this could not be completed until Monday, October 5, 2015. Because of this I had to rent a car from Enterprise and incurred a cost of $171.72. When i picked up my car from the Jennings, Missouri Firestone on Tuesday, October 6, 2015 at approximately 7a.m., Rocky informed me that they only reprogrammed the PCM and did not replace the MAP sensor because reprogramming the PCM should handle both problems (actually Rocky explained this to the male that was there to drop me off and not to me).

Now on Thursday, October 8, 2015 at approximately 6 a.m. i leave work only to have my car do EXACTLY what happened on October 3, 2015 and a few months prior too…start, die, start, die… So, AGAIN, i have to have my car towed. This time the tow company towrd me to Johnny Londoff Chevrolet. JLC ran diagnostic and it showed MASS AIRFLOW SENSOR. THE PART YOUR JENNINGS, MISSOURI FIRESTONE DID NOT REPLACE EVEN THOUGH IT SHOWED ON THEIR DIAGNOSTIC. This cost me $652.84 and was all completed in less than 5 hours (tow to fix).

Due to the same problem reoccurring now, repeatedly, and your Jennings, Missouri Firestone not properly fixing my 2004 Impala, I believe Firestone should totally reimburse me for the catalytic converter & 2 sensors they put on (even they verbably told me that they didn’t know what the problem exactly was but thought this should fix it), plus the Rental Car cost of $171.72, what I just paid to JLC, $652.84 and my tows $124.00 for a total reimbursement of $2,248.56.

I would appreciate being personally contacted so we can discuss this.

Michelle Harris
** Criterion Avenue
8St. Louis, MO 63138


Gladys Scott October 5, 2015 at 3:32 pm

I took my car to Firestone in Vicksburg, MS to get a routine oil change at about 7:45 AM last Wednesday and left it. I asked the guy who got my information will they check my transmission fluid, antifreeze, power steering fluid and every thing else and he said “yes”, that comes with the oil change. I also asked him if they would rotate my tires and he said “yes”. (I had bought the tires from them back in May). I called around lunch time to check if car was ready and was told that it was. About ten minute later I got a call from one of their other service men stating my car was ready. I got there and paid them the $40.00 for the high mileage oil change, didn’t notice that my tires weren’t rotated until I got home that evening and they were closed. Saturday I went to Wal-Mart about ten miles away from my house and parked and smelled something like a radiator was running hot, but thought it was coming from another car. On the way to Wal-Mart my windshield wiper fluid dinged letting me know it was low. Bought some of that out of Wal-Mart. Got home to put windshield washer fluid in and something told me to check my antifreeze. I went to turn the radiator cap and it just came off. I didn’t have to press down and turn, it literally just came off. I had to go to auto zone and buy more and ended up putting almost the entire container in my radiator. I looked down at the oil filter and it had not been changed. It was still the old oil filter from my previous oil change with them and it was not just dirty from oily fingers, it was worn. I do not know if my vehicle got an oil change or not. Called Firestone and got a guy named Nathan. I told him everything that I had experienced with the car. He asked me how I knew the tires were not rotated. I told him that I knew because the tires with the brake dust were still on the front. My back tires had no brake dust on them. He told me the only way I could know is if I had them “marked”. I don’t know anything about marking tires and why would anyone mark them unless they did not trust their servicing shop? I told him about the oil filter. He told me that I had gotten the oil changed three days ago and that is should look that way. Now I don’t know a lot about cars, but I know my car. I didn’t even have a new oil mileage sticker on the inside of my windshield. I will not be taking my car back to Firestone for any reason. The service at this Firestone was awful.


Delinda McCoy September 17, 2015 at 1:20 pm

To whom this may concern,

My name is Delinda McCoy and I want to be heard! I need everyone to be aware of the service that your store has given me. I have been a loyal customer since 2003 when I was stationed in Virginia with the US Navy. I have trusted my services completed by firestone for two vehicles. I was advised to contact you again to see what can be done. This is my second letter to you all on this same subject. I came to your Union City Store in May to have my timing belt done. I had received another quote from Honda and Patrick stated that he would put his best guy on the job. He stated that he would order all parts that day and I needed to come in at 7 am. I explained that I would have to wait and they explained it would be 6 hours. I got there at 7 and they were not there till after 7:30 am. After getting no update on my car, At 4 I asked how much longer and I was told 2 more hours. I was till between 9:30 pm and 10. They pulled me to the back and explained that my car was making a loud noise. I explained that it wasn’t making that noise when I came in. They stated the mechanic had rechecked his work for hours and could not figure out why it was making the sound and it may be something else. I was told to drive home and bring it back tomorrow. I explained that I had a job interview so they got me a rental car. Before I left Patrick pulled me aside and told me he would make this right even if he had to take it to the Honda Dealer. After complaining to corporate I received a call from the area manager Drew stating the same information. Patrick called me later that day and said my car was ready. When I picked it up it was no longer making the sound and it was drive-able. 4 months later (two weeks ago) I had to drive to Virginia to meet a potential renter for my home that I own and when I got to Anderson SC, my car stopped working. I pulled over and had to call my insurance company to have myself and daughter towed to the nearest shop which was Piedmont Honda. They did an inspection and told me it was my timing belt. I explained that I just got it done. I had to call Firestone after Honda did a more extensive inspection and spoke with Drew again. I had Honda explain to him what they found so far, which was that the mechanic put a part in wrong and messed up my engine bad. I was told that no repairs could be done that day as they still needed to get to the bottom of the engine to see just how bad it was and they were already at $4000.00 of damage. It was Labor Day weekend. Firestone had to get me another rental that I had to wait over an hour to get as Enterprise had no vehicles. I missed my potential renter and lost money!! I now had to drive back to GA and wait on my vehicle to finish being inspected. I was called on Tuesday 8 September by Honda and they stated that aftert completing the inspection they have determined that It would be more cost effective to just get a whole Engine. I stopped by Firestone to make sure they were aware and Patrick stated that they were just waiting on a price to pay for it and that everyone is aware of what was going on. I had to call Enterprise and ask for an extension on the rental as no one else had done that and I did not want to have a vehicle not authorized. I received my next call from someone at Firestone On Sept 16 stating “ Your car is ready and has been paid for. I stated thank you, and then he stated Will you be turning in your rental today. I stated yes.” I get there to find out that firestone decided to get me a used engine with new parts. I was told a new engine so I was confused on why I was not called on this decision. No decisions were made on my car or discussed by me or been involved and I was told I needed a new engine due to the negligent of Firestone. After driving 3 hours to pick up my vehicle And finding out the decisions that were made, I took the 3 hour trip back to GA and now my Cruise Control stopped working as I went down hills. I called Honda and they were closed. Let a message and they called back and stated that I would have to bring the car back 3 hours at my inconvience to them in order to see what is going on. I was told by Firestone that the best person is completing my job, I was told my car was fixed the second time, I was left stuck on the side of the road with daughter, and I have lost money all for trying to be proactive on maintenance work and trusting a company as they kept explaining to me that they could do the work. It is posted on my paperwork that Firestone put in part wrong and caused the problem. I understand you got me a rental and paid for repairs as that is the LEAST your company had to do as it could have been much more tragic. If your company was unsure if the job could be done they should have just said it instead of taking my money and wasting my time which is valuable to me and obviously not to your company. Now I have to be inconvience once again, take off work again and now be pushed off onto Honda as I am their problem because Firestone has already paid for their parts (used). But let’s just remind everyone that the loyal customer is still responsible for paying for a service that I did not get on my Firestone card!!!! I need someone to call me and explain how they plan on fixing this now!!! I am truly afraid that more is going to go wrong with my car. I just want to be convienced just once in this whole ordeal and treated as you would want your veterans and loyal customers should be treated. JUST ONCE!
Delinda McCoy 757-389-1229


J R Brown September 1, 2015 at 6:59 pm

I was on my way from Maryland to Tennessee on vacation with my family of 5 in our minivan. We broke down with a flat at 615 am on Sunday August 9, 2015 in Virginia on route 66. I put on the donut spare and with the van loaded up the tire was looking very stressed. We finally did find a Firestone opening at 9 am in Harrisburg Virginia, and showed up at opening. There were others with appointments and as it turned out the tire was beyond repair so I bought 2 tires. We were in and out the door in no more than an hour and they even pumped up the donut to a more acceptable level. The guy working the front desk was Jason, and the experience was great considering how our trip started out.


Orena Jones July 25, 2015 at 6:07 pm

A family member visited a Firestone Repair Center in Cobb County in the early A.M on 07/25/15 to have a F150 brakes checked and repaired. This family member was still at the center at 5 P.M. The reason given was that they put a defected part on and would have to wait until another part arrived. How does this happen?


Steve May 25, 2015 at 10:58 pm

I have been a customer at your Chapman Ave Garden Grove CA branch for years. I have finally given up on you. I have had almost every repair fail. Turn signals have been replaced several times. Keep going out. had my AC replaced and it failed three times after that, taking it back over and over. Still remained loyal.

Final straw, today, 5/25/15 I called and explained my turn signals went out for the fifth time and the guy who answered the phone said, ‘so what do you want me to do about it?’ very sarcastically, almost angry with me.. even though I was not being rude or upset, even though I had every reason to be. As a matter of fact I was very polite and friendly until then.

You have a bunch of young guys working there who haven’t grown up. Even the manager seems barely out of puberty. Get some adults working there and I may come back. I have patience where incompetence is concerned, but both incompetence and insubordination at the same time is too much to ask of anyone. Now I am pissed.


Ron Christie May 18, 2015 at 9:02 am

I have been a Firestone customer for many years and have all maintenance on my vehicles as well as my children’s vehicles completed at my local Chesapeake Va. Firestone Complete Auto Care Center. I recently scheduled an appointment to have my tires replaced and experienced less than the service I expected. I contacted the store (#590746) manager Bob Conti about the issues I had and he immediately refunded my money and scheduled me for a follow up appointment for which he offered to provide me with a rental car while my vehicle was in for service. This type of customer service is extraordinary and should be commended. Needless to say, Mr. Conti’s attitude, professionalism and superior customer service has ensured I will be a loyal Firestone customer for life.


Bob Maurer April 26, 2015 at 7:38 am

Yesterday I was at prices corner in Wilmington Delaware Firestone getting an inner and outer tie rod along with the sleeve replaced for they can do an alignment . Everything turn out fine except where are there house keeping . There were full hand grease hand prints all over the hood bumber and fenders. Don’t they were gloves any more cause this is a crapy type of job. They need to respect others property. Part of being a professional in the field is also keeping clean when doing the job. I been to dealers were they are clean about what they do . This is what brings me of going back to them cause of the service I get. It’s a shame that your employees don’t care .


Ellen Harris April 9, 2015 at 2:03 pm

First and foremost you put your trust in the name “Firestone” and the people working for this company to do their best in providing service to your vehicle. I have been trusting in Firestone since moving to Arizona in 2006, big mistake. Thank God I have not had any issues until recently, when my 2010 Equinox starting having problems. The Firestone in Gilbert Arizona told me I needed a new transmission after my car hobbled into the shop. They drop the pan and said “the fluid is black and has metal filings”… so $4200.00, two maxed credit cards later, I have a new transmission (we opted for a “new” rather than a rebuild for the warranty). Three weeks later, my car locks up and won’t move, had it towed to Firestone, where they said they dropped the pan and the fluid “is worse than before and there is metal filings” so you need a new transmission AGAIN. Because we opted for the “new” transmission, they sent my car to the dealer to have it fixed, well four days later they said “there is nothing wrong with the transmission, the car seems to be working fine and we can’t fix it unless we know what is wrong with it”. So I got it back from Firestone being told that I would just have to drive it until it happened again. So I took my car, and 30 minutes later, while driving it locked up again and wouldn’t move. Called Firestone, and they came and hooked up the computer to the car and discovered it had something to do with the brake system. So what about the fact that the first time it was towed they told me I needed ANOTHER new transmission, hmmm. Apparently all the times I had brought it in for an oil change, they were adding brake fluid (which didn’t need to be added). There was a leak in the brake system and now the master cylinder was ruined. Makes you wonder if I ever needed a new transmission to begin with!!! Oh did I mention that when I got my car back the second time, discovered they broke my key, and nobody wants to take the blame for this!! So, I’m out $4200.00 for a transmission I’m sure I never needed, two maxed credit cards, and a broken key!! Thanks for nothing Firestone I won’t be coming back and I will YELL from a mountain top to all who will listen to NEVER go to Firestone!!!


Khrystal Austin January 6, 2015 at 1:11 pm

Good Afternoon,

I would like to share my experience at the Firestone Complete Auto Care in Hillside, Illinois. My boyfriend hit a curb while trying to turn which damaged my rim. Unfortunately, my car was shaking so I needed to get this taken care of immediately. The only shop that was open was this location since most places are closed on Sundays. I arrived to this location around 10 am and was speaking with Chris. I informed him of the situation and he stated it was an 4 hour wait before he would be able to look at my car. I knew I would have to walk home since this was going to be a long wait. Chris was nice enough to offer a free code to Uber so I wouldn’t have to walk home. Luckily I live up the street so it only took me 30 minutes to walk home. I received a call around 3pm to state what was wrong with my car. I was informed my control arm was bent and the rim was dented (which I was already aware of). I was told I would also need an alignment but asked if I could hold off on that until I get paid on Friday. I needed my car since this is my only means of transportation. Chris stated that was fine. Chris stated they would have to order the part but could have my car finished by 12pm tomorrow (January 5th). I was ok with that since I would have my car before I needed to go to work on Tuesday. I also asked to have my oil changed and my rear light replaced (none of which ever happened).

I had to call a cab to take my son to school and take me back home. I called the store and spoke with someone named Lily but was informed the part still had not arrived even though it was ordered the night before. I was ok with that since I was told my car would be done by 12pm. Around 11:50am I called again to check on the status of my car. I started off speaking with Chris who informed me the part still had not arrived. I was put on hold and then the phone was picked up by Lily. I informed her that my car was promised to me by 12pm and so far nothing has been done to my car. She goes on to say the part has not arrived and I would need an alignment. I informed her that I asked to hold that off until Friday when I get paid. But before I could speak another word I was RUDELY interrupted by Lily again stating they would not fix my car until I got the alignment. I told her to call me when the part arrived since I was so offended with how she spoke with me. Luckily I called other places around and found a shop to do the work without the alignment but informed if I did, it would cost $55. That was great price and I was willing to get alignment.
I called a call a cab to get my care from Firestone. When I arrived I had the unfortunate luck of meet Lily, the store manager. I waited until I was called and when I spoke with her I asked to get my car. While she was bringing up my paperwork, another customers car was just done and the keys brought to the front desk. Lily COMPLETELY stopped working on my order and took the lady who now appeared on the side of me without asking if she could ring this lady up and then help me. I have never been treated that way in my life which unfortunately I have a long way to go since I am only 27. Chris was at the register and asked if she wanted him to take the customer who just came up and she said no, take her without even looking at me. How very, very rude. Chris brought up my order and was closing out the sale when the part arrived. He checked to see if this was the part for me and it was. I stated I was willing to just have the work done since the part arrived. Chris was looking at the order and was going to try to figure out something with the alignment but Lily (even though no one was talking to her) stated, “No, she doesn’t want the alignment, so we will not work on her car.” I told Chris to just cash me out and I will take my car someone where else. I actually took my car down the street and was able to get the work done for $100 less than what Firestone was going to charge. But get this: I was informed they could not do the alignment because my rim was so badly dented there would be no purpose to do one. Well isn’t that a kicker since Lily stated my car would not be done at their shop since I would not get the alignment.
So this weekend I will be getting a new rim to replace my dent one. I will never EVER shop at another Firestone and I will make sure my family and friends will never go there even if this is the only place open. I have never been treated so rudely by a store manager. I want to say that Christopher Parks is the best associate I have ever dealt with. He tried to do many things to get my car fixed but I was so upset by Lily that I never want to go there again. Please make sure something is done for him in regards to how he works. He is very kind and answered any questions I had. He should be the store manager and NOT Lily since she is clearly lacking customer service skills. For a person who has worked in customer service all my working career, she is one of the worst I have seen.


Sara August 21, 2015 at 5:33 pm

Mercer University location in Macon, Ga, The WORST!!!! I will never ever in life go there again. And I will tell everyone I know not to go. I work at a place where they are ALWAYS looking for local shops that perform Total car care, I WILL NEVER RECOMMEND Firestone. Horrible customer service,


Kathy December 22, 2014 at 2:12 am

Firestone in Apex NC last week the customer service was absolutely awful the tiresalesman was very rude & used several degrading curse words about women. I was highly offended by the lack of professionalism


unhappy Minnesota customer December 2, 2014 at 2:35 pm



David A Cardone December 15, 2014 at 3:50 pm

I was injured in an accident that was a result of negligence on behalf of a Firestone service station. Presently have a lawsuit against Bridgestone Americas (David A. Cardone V. Bridgestone Americas) for negligence and would be more than happy to assist.


stephanie johnson December 29, 2014 at 10:44 am

Yes,I’m interested in being a part of the class action against these unscrupolous organization.Two weeks ago I went to HoustoN Webster Tx location to get Tires for my Honda,tires… car was in immaculate engine lights,no oil leaking….firestone pressured me into having a diagnostic done. I argued with the manager that there was no need since I wasn’t complaining I needed my car repaired. I only came to get new tires,my chief complaint to firestone was my tires was bald. Firestone diagnosted my car needed an oil pan drip gasket replaced. Firestone refused to show me the so called leak, this diagnosis was very suspicious because my car had no oil leaks, no spots on my parking space,my engine had no noise….firestone pressured me into these unnecessary repairs because firestone wanted my thousand dollar voucher the state of Texas workforce solutions issued me to use to get my tires.All firestone saw was that thousand dollars, firestone formulated a plan to deceive me into believing the repair was necessary. Firestone immediately dismantled my car ,took apart my engine…only to let my car just sit for hours with no work done I brought my car on ay about 130 pm that day,I left at about 9 pm that night. I had to call 911, and get the Houston police to come over and force Firestone to put my old tires back on. Because at that point, I wanted no part of those the cops showed up and basically told me that my issue with Firestone is civil….Firestone told the cops they wanted to keep my car overnite to finish the next day. I say no way….the next day I spike with a regional manager and was put in contact with a second firestone location in Dickinson Tx, I drove my car in to have the work order completed on my car,not knowing that would be the last time my poor car would ever drive excellent again.that friday Dec 19,2014 was the day Firestone ended my cars life.Firestone replaced the drip pan oil gasket,that Friday, I began to smell oil immediately, as I drove home and throughout the weekend I called the manager , he assured me that the smoke smell will disappear. He assured me further that the oil probably dropped on the manifold and will resolve shortly. During the weekend of Dec 20,21 2014 I called the store so many times about my car wreaking of oil smell, that the tech on duty accused me of harassment. The manager Don called me from his home and told me that my car was in excellent condition, that he had personally looked at the gasket after it was repaired and personally signed off on the job done correctly. I insisted there was something wrong with my car, Don told me that he had no guys qualified to check my car out that day,only tire guys on duty. So did the tech that anwered the phone and accused me of harassment. so, Monday the next day came,my car was driving bad, I had a bad feeling in my gut. I spoke with this guy on the Firestone Presidents customer service line, the same guy that took my report initially and he issued me a case number. His name is Tom, very rude, condescending,sarcastic, not helpful insensitive.I told Tom what was happening,and that I’m going to Jiffy Lube to have my car checked out,my car was gushing out oil, said Jiffy Lube…and this was told to Firestone rep Tom by phone,while the oil was gushing out. I told Jiffy Lube what Firestone did to my car, I was advised to go back to Firestone so they can fix their mess ,I slowly inched back to Firestone. Got their, I was livid, I was pissed off at the total disregard Firestone has for my life and property. Out of retaliation, Firestone called the League city Tx police on me. Accused me of robbing the place,according to the officers that came out. I explained what condition my car is in at the hands of Firestone, and I was no robber….this was about 3pm….Firestone took my car under the bay at 330pm,I have video on my phone proof. Firestone put on the receipt my check in time was 530pm and check out time was 637pm….huge liars, I left at about 715 pm, I have proof on my phone video of the tech finishing and backing out my car . So, that was the second replacement of the gasket, the tech stated the first time, was not installed correctly. This tech was name David,he stated the gasket was not bolted in the correct way….the entire time, the manager, knew I was going out of state to visit family. David the tech stated, I’m good to go out of state, so did Don, the manager, both looked at my car and drive my car. So, I hit the road,get on I 10 east, my car quit on me in Baton Rouge Louisiana on the Mississippi River bridge, a gigantic dangerous bridge. My car just quits,in the pouring rain,my car starts rolling back down the bridge. I put on my emergency blinkers. I came within inches of a tractor trailer plowing into the back of me. Another alert driver noticed,I was in distress and car conking out as I was trying to go up that steep bridge, as I was rolling backwards, the driver got behind me. Stopped me from rolling into a tractor trailer and pushed my car up the bridge. To safety on the exit on the shoulder halfway to the foot of the bridge. …the pushed me into AutoZone, got it checked by the manager there,my car had oil in it….it was still cutting off….i called Don, the manager back in Houston Firestone store, he told me he would send a wrecker to take my car to Firestone Baton Rouge, was a lye,…i call back repeated ….Don refused to answer, the man at auto zone said that my car had oil in it, I decided to keep on going,I was in a town I knew nothing about a single woman traveling alone….plus Don, lyed about the tow truck, and so did the guy Tom on the Firestone presidents line on Monday. I didn’t trust their word, Firestone damaged my car and are refusing to be accountable for their actions. During my trip to out of state, I was obly able to drive 50 mph in the pouring rain, tornadoes weather conditions that were occuring on the gulf coast that weekend…I was speaking with a rep from name Mr McCleeson, for about an hour explained how Firestone had damaged my car. McCleeson had stated he would take responsibility and have my car fixed,I told him I wanted Honda to fix what needed fixing and wanted no more part of firestone because of the gross incompetence and malicious negligence….Mc Cleeson told me he would call me within an hour,never got a call from him. So I called back to corporate in Illinois, the receptionists, promised he was working on getting help for my situation. All lies,I got a call from a Dallas Tx manager named Mr Holton, he was rude,belittling,insulting to me as well.Houlton stated to me that he was not interested in hearing my 3 hour story about how my car was damaged. I kept asking Holton whether he was calling in behalf of McCleeson to arrange and coordinate my car being repaired. Holton stated no,that he got all sorts of emails about me. I explained to that snake that I’m traveling 50 mph on I- 10 in the pouring rain….I got a Mr Rahonen from Illinois by phone on Saturday,told him the about Firestone damaging my car and my car not drives me.Rahonen is a liar, he advised me to have my car taken to a shop for evaluation,and get the estimate of repairs and damages to him so a claim can be filed. My car needs a new engine according to Honda, the drip pan gasket is leaking…I didn’t need Hinda to tell me my car was damaged related to the drip pan gasket Firestone replaced….TWO times,…..any idiot can see firestone is incompetent and needs congressional investigation for crimes against consumer,including,deceptive practices,Texas workforce voucher fraud,failing to make repairs according to their work order, dismantling consumers cars in efforts to pressure work to be done, practicing,and engaging in discriminating against women in relation to servicing vehicles…. I’m starting a petition to gather signatures for congress to investigate these snakes, a lawsuit is not enough. The feds need to look into their company on corruption charges, these are not isolated incidences, it’s too many of these to be isolated. This is company wide systemic,institutionalized depriving consumers,and specific to me,women of our federal consumer protections and ultimately connctitutional rights…..these snakes ate continually lying about making good on my car being repaired. Firestone have proven to be bullies, Firestones actions almost got me killed on I-10 in Baton Rouge Louisiana somebody at Firestone needs to be arrested.


Pam January 2, 2015 at 11:16 am

I just had my car towed back home – went to Firestone for engine light on, they “fixed” it – and 1200 miles later (11/25/14 – 12/31/14) I now have a seized engine. Honda Element with only 96,000 miles on it should not have gone bad.


Mr In Disbelief February 17, 2015 at 9:04 pm

So, at what stage is this move for action to date? I too would like to get my car fixed since the online C/S will not forward my simple request to Corporate as to obtain a name, phone number or email address to directly speak to the local Corporate Service Manager to explain how and who stole new replaced parts then replacing with used and damaged unsafe! I won’t even let my wife or daughter drive the vehicle still. 2 months since I started this now and still can’t get the information for speaking with them first. Current company policies for contact was explained as follows… “Give us your contact info, the store location and what happened with your complaint in detail. Then they email 4-5 people internally. Corporate? However many upper management are required or needs to see the case along with whomever will address or contact the store. And finally the store manager gets a copy of the complaint” The latter is where I disagree! My case will be reviewed and gives forewarning to the individuals who stole my parts then giving ample opportunity for a cover up or the ability to make it a null issue before you even get the opportunity to discuss it with a real person! No! I don’t agree with this procedure. I want to speak to someone first and show them my case first then confront the individuals not allowing to conspire or have warning they’ve been caught ripping off the customers. Email me if there is something in the works to stop this deceit and crooked Firestone employees and in my case his manager knew about it obviously!


Tonya October 20, 2015 at 2:17 pm

Poor service


unhappy Minnesota customer December 2, 2014 at 1:26 pm

I have had a horrible experience with firestone in st.Paul Mn.I simply asked that my fuses be checked as my heat went out.two employees checked my fuses and said they were all in working order and there was none missing which lead me to believe it was my blower then made an appt for me to bring my vehicle to another Firestone which would have cost me approxately 500.00.I then brought my car to another mechanic shop and explained to them it Was not the fuses,it had to be the they went to put the blower in,one of the lights was not working.they put the fuses in and sure enough the heat started blowing which caused the fan to break.this was a 6.00 job that has now turned into a major problem. I them called and spoke to Dana who holds a management position which I did recored the conversation in which she preceded to tell me that the gentleman that were under my hood and inside my car were not qualified or expierienced enough to tell me if my fuses were working or not.she tried justifying the situation by saying I was not charged and they stayed open late to look at my car,which I was there at 7:15 and they closed at 8pm.she was a very rude,disrespectful,dishonest manager and had absolutely no communication skills to hold a management position. I have yet to receive a call back from cooperate management. I am looking into having Firestone investigated. In no way should Firestone allow their employers to work or look at any customers car that are not qualified or expierienced. I am going to try to gather all complaints against firestone and see if there’s any type of group lawsuit that can held against them.this has been handled unprofessionally,calls not being returned, management positions not being fulfilled by management duties and I believe e a full investigation needs to take place with Firestone and ripping and cheating out of their money,turning a minor problem into a major problem to take innocent hard working people for their money.hope to c u in court firestone and hope enough people come forward to do a group lawsuit.


unhappy Minnesota customer December 2, 2014 at 1:47 pm

Correction,my car was brought at 6:15 as they closed at 7pm.I am hoping a class action lawsuit will be brought against Firestone. Please people get involved so we can show them this is unacceptable and they cannot get away with continuing to cheat their customers and should pay us back for the time we have been unable to drive our cars.hold Firestone accountable!


jeffrey bledsoe November 25, 2014 at 11:56 am

I have file a complaint for the third time, and I’ve still haven’t resolve this issue going on four weeks now. I do trust that someone will look into this situation and be able to make a decision that will be the right one. I have to tell you how sadden I am to have been going through this problem for four weeks. All I’ve experienced is how firestone has been trying to convince me that my car was not running at all when I brought it in. The truth of the matter is, my car was RUNNING as long as I kept my foot on the pedal, now how did I get to where I am today; I DON”T KNOW. all I ask is that firestone would fix what they messed up. Not try in push me off as if I don’t matter. Everyone sounds very friendly as if they care but NOTHING is being done, come on FOUR WEEKS!!!! I have been without my car as if it’s nothing to them. What is our world coming to? is this business or a scam? come on firestone WHAT ARE YOU GOING TO DO? I pray that God deal with all false witnesses and the truth be made known. No one should ever had to go through what I’m going through. But as I’ve read all the other complaints my heart is sadden to se how in America we are being taken advantage of. God Bless America!!

Sincerely Disappointed Still,
Jeff Bledsoe


BROOKS ERGLE November 1, 2014 at 12:42 pm

I researched for the best deal on 2 tires available and found Mark @ the 014257 Firestone store in Jax, FL.who said the tires would need to be ordered since they were out of stock on that particular tire. I was quoted $78.99/tire plus additional fees. While waiting for my tires to be installed, I found the tech., talking to his friend whom was feeding a dog, chicken bones. My car was in the air unattended, and when asked whom was working on my car, the tech. admitted that it was he. Additionally, he started replacing the 2 tires not intended to be replaced. I addressed the situation to the manager and was given a discount on Firestone tires (obvious) for my “wait time”. Now, I will have to buy the same type of Firestone tire, since it is common knowledge that you don’t run mismatched tires on your vehicle, spending nearly $100 more than I had originally budgeted. I work for my living. I don’t steal from the little people. Surely, this is not what Harvey Samuel Firestone had envisioned for his company in 1900. Obviously, Firestone tires are not of quality, as advertised, if they are offering them in place of a previously quoted cheaper tire to cover up for their employee’s intentional “mistakes”.


Lance October 29, 2014 at 5:52 pm

Lance Allstun
2007 Acura TL (current vehicle)

Firestone Customer Care,

My name is Lance Allstun.

At this point, I’m angry and outright disgusted with the lack of professionalism and customer service I’ve experienced on my latest visit to a new store. The past three weeks have been frustrating and disappointing due to the ongoing work being performed at the following Firestone store:

Jeff, Ruben, and Jesus at:
9823 Katy Fwy, Houston, TX 77024
(713) 401-3946 OR (713)464-2688

I normally entrust my repairs and maintenance to the Firestone location on Little York in Houston. The store manager there, George, has always taken good care of me since I moved to Houston. The only reason I considered the Katy Freeway location is because they were the only location open on Sunday when my serpentine belt began squeaking. I love my car so I considered this an emergency and brought it in for repair.

The store manager called me later that day to tell me my serpentine belt was in bad shape. I inquired about replacing all the belts including the timing belt/water pump. The total job including some other work to be performed was around $1260. I agreed to this. It’s a lot of money but worth it to me to keep my dream car running for the next decade.

What was supposed to be a 24 hour job, turned into an utter disaster. The mechanic installed my timing belt incorrectly and tried to start my car, instantly damaging my valves. Firestone decided to tear off the top end of my engine and repair the valves. They eventually replaced 12 valves and several other components, although I couldn’t tell you exactly because my receipt is illegible (no toner in printer).

Over the past three weeks, Firestone has wasted countless hours of my time and turned my dream car that always started on the first turn and purred deeply into what sounds like an old clunker with a permanent check engine light on blaring in my face.

The store manager, Jeff, is not taking responsibility for the damage his technician caused on his watch. Everything has been a struggle with this Jeff. I wish I had never stepped foot in his store.

As much as I like Firestone for most maintenance and repairs, I would not bring my Acura TL in for a head job and valve replacements even if I needed it. This was serious damage and the repairs should have been performed (and my car tuned) by an Acura specialist. None of this work was needed when I arrived and I did not come to Firestone to have this type of work done. My car ran perfect. Once the mechanic damaged my engine, my car should have been sent to Acura for repair. From that moment forward, Firestone has only been concerned with getting my car “running” regardless of the other damage, lights and noises that are present now.

My car now makes a ticking sound like an old car and has an engine light that won’t go off. Firestone damaged a solenoid component on the top part of my engine causing my engine light to come on. A smoke test resulted in a quote for me to pay an additional $300 to replace this part that was damaged during its removal and reinstallation by them. This part would never have been touched had the mechanic not damaged my engine. Returning my car to me with a check engine light on after damaging my engine is ridiculous. Asking me to pay more money to fix the damage they caused is outright rude. This is only one example of how bad the work performed and customer service has been at this location.

I entrusted my car to Firestone to perform the kind of preventative maintenance that would prevent this kind of serious damage from occurring in the first place. I understand the mechanic made a horrible mistake, and I was patient and understanding even when I heard my engine wouldn’t start and then would take over a week to fix. Now it has been three weeks and it is clear this Firestone store has no intentions of fully correcting their mistake.

All I want is for my TL to be in as good a condition as the day I brought it in.

Thank you,

Lance Allstun


unhappy Minnesota customer December 2, 2014 at 2:28 pm

Would u be interested in filing a class action lawsuit against Firestone?


Luwanda Reed October 18, 2014 at 1:56 pm

I just left firestone in Riverside Ca, my visit with them cause I had bought 4 new tires 2 months ago. Yesterday I had two flat tires so, towed my car into firestone today. the manager Peter help me and told me, that the damaged done to cause both flats where my fault something I did while driving, like running over a pot hole. he also said there was no warranty for my tries, I spent $400 for two new tires I drive a Saturn view with 15in tires what tire cost 200 a peace for a Saturn view.

I hope this will get fixed soon how are you in business? you build on reputation but your employees are hurting your brand name. Please train your staff not to rip off 71yr old women


d clark October 17, 2014 at 4:39 pm

I had work done by the firestone in naperville. Car broke down and they had it towed by axel towing in sugar grove. The tow company did damage to the car and wont fix it. Firestone wont stand behind it and help us even though its their tow company and now that the district manager is involved (Joe) they wont hardly talk to us anymore. Getting a lawyer .


David October 6, 2014 at 9:48 pm

I went of one of your locations in North Carolina to get a state inspections, I had then told that my vehicle did not past State inspection because my serpentine belt was cracked. They took me out to show me it, I could not see the cracks in it. I then left an went to replace it myself . After doing so returned to complete the inspection , had asked them how long a belt lasts an they told me 100,000 miles , I had this replaced at a Chevrolet dealership at around 80,000, I only have 123,000 miles on it now. I believe that this is what you would call a RIPOFF on their part. You needed a micro scope to see the so called Cracks in the belt. I have the belt and will be contacting the State of N. Carolina in regards to this matter of ripping off the general public off. Also over heard stories they were telling other customers what repairs would cost to have work done, amazing the prices they said ????


Jordan Ashlock September 29, 2014 at 4:16 pm

I’m currently stationed at luke afb in Arizona . I had a bad flat tire so I went to the Firestone on base. I inquired about my tire and they told me it needed to be replaced but they did not have my tire type in store so they had to order it. Two days later that new tire that they put on that I paid 189 dollars for goes flat. I call that Firestone and they tell me to come in , when I get there they tell me the tire needs to be replaced due to a nail messing up the inside. The employee told me that since it was not from their store I could not get it replaced without paying for a whole new one. I just paid 189 dollars for a new tire and now I have pay another 189 for another new one. I am completely frustrated with the business I was giving.


Lori Slavich September 29, 2014 at 1:47 pm

Cross Gates Firestone in Slidell La, where I have purchased tires for almost 20 years for four vehicles multiple times, just informed me that they did not include road hazard on my last purchase just two months ago & now I’m in Arlington Tx with a bunk tire and no warranty! $800 for tires and no warranty?? I’ve always had it & that’s why I buy Firestone tires. The nice people in Arlington are taking care of this for me but I will not ever buy another tire from the Cross Gates location & neither will the rest of my very large family who live in the area. You are boycotted & I will blast you on public media.


angry September 29, 2014 at 12:24 pm

I went in for a 22 dollar inspection and came out with a busted break line firestone needs to be shut down if I would have gotten on the express way instead of going home I probably wouldn’t be here… and of course they took no responsibilty thank you firestone in hillside IL for almost taking my life now ur being sued


Yvonne September 23, 2014 at 3:27 pm

After 2 days of the worst customer service ever, Firestone @ Cloverleaf Mall, Richmond, VA. I was told by customer service to go to another Firestone to get the service I wanted. Firestone @ McGuire Circle in Richmond, VA treated like customers should be treated (with respect). Thanks Jerry (store manager


Renita Mitchell August 30, 2014 at 4:14 pm

This is totally ridiculous that Firestone Humble, TX is refusing to fix my car, because I called Cooperate on them. This is so childish for grown men to be acting like children. I have never heard of such a thing, just fix my car and send me on my way and I will never return again. Don’t they know customer service is everything!


Renita Mitchell August 30, 2014 at 12:44 pm

I have taken my car to Firestone several times, each time being dissatisfied with the service. This is the worse place to take your care to be serviced. They are dishonest individual’s out to take advantage of woman. I will never recommend this place to family, friends or co workers, I am very disappointed in the service, I have received. They always come up with excuses why this has happened to your car, but they will never admit when they’re wrong. I am a woman and I feel they have totally taken advantage of me. What a trouble thing to do to innocent people.


Patricia Mibb August 11, 2014 at 11:27 pm

I first went to Firestone last Friday August 8th for them to look at my car where I had been told i had a exhaust manifold leak. They quoted me a price of 577.00 to replace the manifold. When I explained I didn’t have that much money, they invited me to fill out a finance form Well to my delight and relief I was approved for enough to fix my car. They told me to bring it in this morning at 8am, i was there. I called them at 11:30 to my surprise they had not even started on it but I was assured it would be ready by 5:30. I called him again at 3:30 to see how it was going, he told me he wasn’t sure if it would be finished today but he would try. I called again at 5:00 and he told me that the bolts was rusted therefore it would be tomorrow. I told him I needed my car for Dr appt tomorrow and he told me that I could come get it. So, when I got there my car was still parked in the same place I parked it this am, it was obvious that it had not been moved. He flat out lied to me. They never even put it on the rack but let me go all day without a vehicle and not even one phone call to let me know they couldn’t get to it in stead it was easier to lie! Too, I really believe they were charging me too much for that job. I was going to use them for several things I needed done, but they lost a customer today.


Amanda McCarthy August 7, 2014 at 9:12 pm

I have received nothing but horrible service from this company. I had a wheel hub barring replaced on my vehicle in April, the part was never installed correctly. I took it to a Nissan dealership because I had several lights come on, they told me all the lights had to do with the same Hub that was replaced by Firestone less then four months ago. I had to pay the dealership $136 for the Diagnostic test for them to tell me that Firestone has installed the Hub incorrectly and that I needed a new one. I asked them to refund me the money that I had to pay the dealership since that was the only problem with my vehicle. The district manager will not return any of my calls, the store manager assured me that my vehicle would be finished by lunch and was not. I would not recommend Firestone to any one. Terrible customer service!!!!!


john June 10, 2014 at 10:22 am

This company is going to face a class action lawsuit for scamming customers.


Pamella Roark May 14, 2014 at 9:57 am

Looked online for a tire quote and noticed a BUY 3 TIRES GET ONE FREE. THE SALE PRICE IS $100.49. Under the sale price it says REGULAR PRICE $133.99, and this regular price line has a line going through it. There is a quote link that took me to another page and it priced the tire at regular cost and get 1 free. I called the Springfield store on Glenstone and they gave me their District Manger Melissa VanCastle to call. After explaining the problem she agreed with me and then transferred the call to David. David said that this is legal practice and in order to get the advertised buy 3 get 1 free that I would need to pay $401.97. THIS IS WRONG! I should be able to buy 3 get 1 free at the advertised sale price of $100.49 and pay $301.47 plus any taxes and fees.
Furthermore, after David told me that this is a legal advertising practice in advertising, he also stated that I should return to school. Is this how your managers treat your customers? How long has your company been running this SCAM?


Peter Fowlkes April 30, 2014 at 3:14 pm

Reference no. 2067565 complaint, fire stone store, 9970 lower buckeye tolleson az.a racist word that I was addressed by one of the employees, at that store I went there to put air in my 10 speed bick, the employee approached to assist, can I help you bub, the word bub is defined as negative, word for me and my family and race, it depicts me in the definition and manner of ( little boy ) terminology used in slavery and our fight for equality here in America, this fight is now in it’s 400 year existence, I am not be reminded of of struggle for justice, by an employee of fire stone or any other corporation, this remark is in definition is and always be in same gesture as the word ( n***** ) the proper response to responding to one in need is and always be may I help you sir, or mister, or by name I will not accept anything less, this my right, this employee was and is in violation of that right, and demoralization, will not be tolorated from me or my family members, I am not a (bub) and will not tolorate it not one second, I do have to be reminded of our fight for justice I expect you will do what is right to resolve the ignorace that is within this person, I know who I am, historicaly and biblically, 100% I know truth and I know falsehood, I know it’s origin. From genesis to revelation I know the truth, this employee knows the hurt that why he inflected it for that pupose pain and mental stress on the mind, this not be tolerated at all


Jimmy Bradley March 21, 2014 at 10:02 pm

I had the oil changed in my BMW at your Lagrange Park, IL store. When I recently went to have the oil changed again, I was told the tech was unable to remove the oil pan plug, due to the plug being powered drilled in place. When I informed your store manager that, they were the one who had done this, he denied it being possible because the plug should be tighten by hand. Also the same service broke the oil filter rubber mounts and spilled oil on the engine and bumper of the car. The service experience was horrible. They never offered to attempt to rectify this in any manner. I took my car to BMW dealer the repairs of the stripped oil pan plug and the filter mounts will be $683.36. I’m seeking a response from your management team. Is this what you call “GOOD CUSTOMER SERVICE”.


Randy Williams March 18, 2014 at 12:21 pm

I call rebate reward line I explain to the supervisor Jesus that we was given the wrong paperwork from the Firestone store where we purchase the tires. I explain that Bridgestone said, I need to contact Firestone because it was there error. He said, sorry they can not do anything & contact store manager. I ask for his superviors name he refused to give me that information. Then refused to give me his last name. I told I just want right a letter to upper management about my concern. I will never spend a dollar with a firestone. If you have those type of individual working in a area of services. You see why store are closed. We have other company cars they will not be gettiing our business. It is not about rebate, now it is about the services


maja chengly February 19, 2014 at 1:35 am

this is to let you folks know one of your newark,ca store employees stole my car and transfered ownership of my car in his name. now i think i have a law suite against him and yiour firestone co. i would like to speak too high ranking person in this co. real soon. my number is 510-342-XXXX


Alan February 10, 2014 at 4:07 pm

How is store manager can get his 2w before everybody else and I longer work there I ask store Manager to see what going never get any answer
Other employee can bring wife there when work on car at Chalmette store


Jack R Smith November 2, 2013 at 11:39 am

I would like to contact your advertising/marketing department. I am a Voice Over Talent and would like to ask if you are accepting voice over demo submissions?
Thank you for your time and consideration.

Best regards,


Debbie July 13, 2014 at 8:22 pm

I went to the Spokane, Washington Firestone downtown 7/13/2014 at 4:30 to get a oil change. Store doesn’t close until 6. There was 1 vehicle in the shop with customer in waiting room. There was 2 or 3 auto techs in the shop and the manager which is a woman told me no I couldn’t get my car in as she was waiting for someone to come in and get a nail removed out of their tire. I then called the Spokane Valley Firestone and the guy answering the phone says they could not get me in as they have a tire sale going on. I will take my business somewhere else, I have been a regular customer for many years and the rudeness of the manager made my decision.


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