Facebook Corporate Office

Facebook Corporate Office Address

Facebook, Inc.
1601 Willow Rd
Menlo Park, CA 94025

Contact Facebook

Phone Number: (650) 543-4800
Fax Number: N/A
Website: http://www.facebook.com
Email: Email Facebook


CEO: Mark Zuckerberg
CFO: David A. Ebersman
COO: Sheryl K. Sandberg

Facebook History

Facebook was founded by Mark Zuckerberg in 2004 from his Harvard dorm room.  The site was originally only open to college students.  The company incorporated in mid-2004 and Sean Parker became the company’s first president.

In 2005, the site began to allow high school students to register.  In 2006, the site was opened up to everyone 13 and older with a valid email address.

In 2007, Microsoft purchased a 1.6% stake in Facebook.

In 2008, Facebook opened their international headquarters in Dublin, Ireland.

In 2009, the company was cash flow positive for the first time.

For the week ending March 31, 2010, more people visited Facebook than Google for the first time.

On May 17, 2012, the company went public with stock symbol FB.

Facebook currently has over 900 million users worldwide.  The Facebook corporate office is located in Menlo Park, California.



{ 422 comments… read them below or add one }

josiehowell April 26, 2015 at 10:12 pm

I am trying erase all accounts that is with my phone number so I can start fresh and clean..contact me 402813**** Josie TX me please


Milli MELUM April 23, 2015 at 1:18 pm

I’ve Been trying to get a hold of the corporate office for weeks now to no avail It is regarding one of your employees her name is Lyda Rose Laderman McCoy. Her father and I are going through a divorce he is making it very difficult , and he has had his daughter Lydarose access my account my personal private instant messages. I have witnesses to the access(s) and nasty rumors and I would like something to be done about this immediately. I have tried to leave it alone however they just keep pushing and digging And it is UNLAWFUL to say the least. I’ve always enjoyed FB, but there are people out there using for the wrong reason. Like Lyda rose and her father john laderman. Please contact me anytime at (650)291-****. Thank you for your prompt attention in this matter.


Caleb Wheeler April 23, 2015 at 1:41 am


I created a FB profile named Kemo Crew for a living history group that I belong to and tonight April, 22 2015 I saw that I had to submit an ID along with the first and last name of the profile. This profile is of a civic volunteer group to help promote the Park service at Kennesaw Mountain in Georgia. There is nothing criminal or hurtful about the page. I do not have any understanding as to why this side profile of mine was closed? I am asking that this profile be fully reinstated to it’s prior standing.

Thank you.

Caleb Wheeler.


Ron Jones April 19, 2015 at 1:30 pm

I keep getting messages from someone claiming to be from Facebook staff. She says that I have won 432,000 dollars as a good Facebook subscriber. Her return phone number is 805-391-4283. This is a scamright?


Leah April 12, 2015 at 11:50 am

Recently you locked me out of my account which is transientangel user name. I was not given a reason and it was demanded of me that I upload my ID to FaceBook. I told you that there is no way I am doing that and requested that the account be deleted. You never responded to my email. Now I am being told by one of my contacts that the account is sending friend requests to them and when they accepted it they could not get into my profile. There is clearly something very wrong going on if a locked account is sending friend requests. Again I am insisting that you delete the account.

I have had this profile for several years and have never done anything that would warrant being locked out. It is beyond comprehension that you would demand government ID to have a social site profile. It is common knowledge that you censor people’s posts and that you are farmed for info by government agencies. You should be protecting our privacy but you don’t. I have researched this online and find that there is an outrage brewing against FB for your demand to have people’s government ID. You insist that you get rid of info after you see the ID but don’t you realize that people are smart enough to know that any email is permanent and can always be retrieved? Why on earth would I give you that kind of information?

You must either unlock my account or disable it immediately. I insist that you prove to me that it is deleted and that people I know will not be getting friend requests or that there is any other activity from this account.

Leah LoneBear


Wayne Davis March 24, 2015 at 3:21 pm

this is for facebook I have been a member of facebook for many years I have had an account for a long time and all of a sudden facebook locks my acconut and everything I am told to do by facebook is not working they have locked me out untill I make password changes and when I do this the tell me to do it all again over and over and over this is dum I opened another account and now they have done this again to me what is the problem some one please help me. my number is 719-425-**** this is afecting my other accounts to everytime I change my password


Robert Smith March 24, 2015 at 5:31 am

I want to report Kam Arvy from India for fraud using Facebook.

This person is presenting himself as a company selling goods as a wholesaler and also as a retailer to private customers.

Our company ordered in the beginning of February goods with a value of approximately
$ 2.200,00. We paid this amount in advance. We have tried to get information about our order more then 6 times and we have been sending him normal emails and messages through Facebook. It looks like we lost our money.

I am sure you will be able to read these messages back.

If you want we can deliver you all the relevant documentation about this affair.

We think it is a good idea to remove this imposter from Facebook because this fraud is not a good representation of your platform and will not do very good for your reputation as leading company in the social media industry.

Please let us know.


Iva Drazheva

Nadia Marbella Smith SL


Show Time March 20, 2015 at 4:28 pm

Hello, my name is Derrick; however, I’ve used the nickname ShowTime for over 20 years. Not only does my mother call me ShowTime, it is also the “catch phrase” in my consulting business. Not many people can walk into a courtroom, and attorneys and the judge says, “Hey ShowTime.” My page was recently disabled because it doesn’t state my “real name.” ShowTime is truly a reality for me; friends, family, and business associates. I’m beseeching the reinstating of my page based upon these facts; as well as the fact,that, my personal and professional life and work, is intertwined with this name. I can also mail my business card; which clearly shows the name “ShowTime” on it.



Bill Stevens March 20, 2015 at 12:46 pm

Why on Earth does Facebook allow those Rich,East Coast Frat Boys,to put up “Private” Facebook Pages”,that allow for the exploitation and,abuse of females?


jessica March 19, 2015 at 8:10 am

I am reporting a physco woman taking my pics of of my Facebook blasting them all over Facebook with text on them. Is that legal and how the heck do I hide all my pictures it doesn’t give me that option. Thanks!


Nishan Thapa March 17, 2015 at 12:50 pm

i want my facebook account back because it ctells verify your name but dont show my account……………
i an from nepal please help me to get my account back


D March 16, 2015 at 10:31 pm

Just put up my previous post and saw my typo…
Should have started with “Been trying really hard…”


D March 16, 2015 at 10:29 pm

Been rying reLly hard to contact Facebook but it is almost impossible. If Facebook sees this please have the CEO respond back so I can get my message seen. Thanks in advance


Greg Lawrence March 13, 2015 at 5:34 pm

I want to make I am not being scammed. A Diane R Shannon claims to be a Facebook employee and saying that I have won from Facebook 350k. Can you verify weather this is or is not an employee of Facebook?


Michael Kuhlman Michael Kuhlman March 11, 2015 at 7:35 pm

I have a few Facebook groups that got lock down. We are looking to unlock them and I do not know how. I was wondering is there any help to unlock them from Facebook. The groups are this Extreme/ Catfish Anglers, The Modern Hunter/ Hunt Hard Hunt Safe & Catfish Lovers. We want people to be able to see the groups so they can find them so the automatically join and then an admin let them in. I am the head admin that created them and one of my other admins did this. Can Facebook help me fix this problem or is there no unlocking them.

Thank you.

Michael Kuhlman


Tamika March 8, 2015 at 8:26 pm

This is for for my second account. I’m a victim of identity fraud and need my account to be permanently deleted immediately NOT the timeline stated by facebook 3/20/2015. Please take my issue of being identity fraud victim and expedite this deletion of my account. Thank you for your help.


Janna Kaye Frenkel March 5, 2015 at 6:31 pm

My account has been stopped and I believe because of a video I posted of my 1yr old daughter pooping in the bathtub. I understand the policy and xan remove the video. However, Facebook holds ALL of the photos and videos I have documented if my life and my daughters life. I’M VERY UPSET AND WOULD LIKE THIS RESOLVED ASAP. PLEASE CONTACT ME ASAP.


Anne Nelson February 27, 2015 at 1:20 am

I can’t get signed into Facebook. I do not know why. I also cannot get anyone at Facebook to help me figure out the problem and how to solve. It’s been three days, an today Facebook sends a note telling me about all the activity since I last signed on, as if I have simply not bothered. I tried help. I tried emailing the help desk, and was told that’s no longer supported. Ditto with the phone help. Tried posting on all the help pages. Told them what they could do to help me was actually help me. None of the pages did. Tomorrow I’m calling Corporate and mailing a letter. So now I’m hoping this will be faster.


Dickson Mwangi February 23, 2015 at 2:51 pm

I resently got a message in my facebook inbox that i hav won some money in facebook annual draw. I was directed to H.S.B.C Bank for verification which was correct.The bank then directed me to Delta global logistic express for the delivery of the cheque and winning cirtificate.
I can not get the delivary fee as it is my responsibility. Please help


Roxana March 6, 2015 at 7:01 am


did you receive an answer? it’s true?you really win the money?



Sherry Resnick February 20, 2015 at 11:17 am

I reported a page “Mastering the art of Cat cooking” and was sent a message that the page will not be removed!!!! How can you say that?? They have pictures of dead cats/ kittens marinating, being cooked in a microwave, shoved in jars!!! I am sick over this!! This is blatant abuse! Please do the right thing and remove the page and report them to the proper authorities.


Michael K-n February 13, 2015 at 4:24 pm

How could report instant bulling by group owner/moderators if nothing is being registered in Dashboard and access to this group is denied, no page URL, but context copied may be provided in a FB complaint form?!?


Alexa.Alves February 9, 2015 at 6:42 am




Have You Ever Considered Working Online?

Pretoria, South Africa – 5 hours ago

If you spend much time online and have been wanting to work from home, you might be in luck. Facebook has now released a “Work From Home Program” that will allow people to work from the comfort of their own homes.

To tens of thousands of people, this means that they will soon have a chance to make thousands of dollars every month, from the comforts of their own home, getting paid by checks, direct deposit and even Paypal.

In the middle of the recession this country and the world is going through, Facebook has been thriving and reporting consistent profits every quarter.

Facebook has now opened it’s doors and will be hiring everyday people to work from the comfort of their own homes posting links, sharing stories, reviewing sites and more. The way this works is that people sign up to work with Facebook and other online companies. They will then receive a package which will contain all of the step by step instructions to get setup from home. You get directions immediately after signing up.

This will allow these online companies to hire talent that would otherwise be unreachable and compensate them based on results on a long term basis.

What you need: Either a Computer, Smartphone, or Tablet, an Internet Connection and the desire to make a living working from home. No special skills are required other than knowing how to use a computer and navigate the internet. There is no shortage of work and somebody can easily do this for 5 hours per week, or 50. NO selling or telemarketing involved!

Mary, a mom from Cape Town worked with Facebook in the beta testing of this program. She also made a little extra income by posting links on other online sites. She also did some data entry work…

From her website:

Courtesy of Mary Hoeffer:
“I get paid a great deal of money just to work from home each day.. and I get paid every week I make around R 53,000 a month right now. I chose to be paid by direct ceposit but I think they offered checks or Paypal too.”

They have officially released their new work from home kit out to the public. There will be about 50 spots available that are expected to go very soon in the next few days.

Hows it work? The way this works is very simple…

First, you will need to apply for their work from home kits. They have released a limited amount of kits, all distributed through local websites in your area, which will cost 4.95 for processing to the public.

The company says this charge is made to cover application costs but also to separate the people that are serious about working with them through this program.

Once you have ordered your kit, you will receive a package that will contain all the instructions you need to start working from home. You can even get this info kit online and start working within 24 hours. You will be doing all kinds of work for different companies and there’s NO telemarketing or things like that.

“Anybody with basic computer skills will be able to perform these tasks” adding to that they say that “We understand the psychology of working from home and we want to give our employees tasks that are simple and easy, and reward them generously in order to keep them motivated.”

Is this worth quitting your job? If you’re lucky enough to receive a kit, this will simply add as much as R 53,000 a month to your income.

“We start off our work from home program only requiring 1-2 hours a day of work, earning a great income from the start. This way our work from home employees will see the benefit and start devoting more and more time each day and their salaries will increase accordingly.”

Although they are going very fast since their release earlier today, quite a few positions are still available at the time of this writing.

To apply for a job working from home with Facebook here are the three steps:

Step 1: Get PRODUCT 1 Kit, pay only the 4.95 for application processing.

Step 2: Follow the directions on your package and set up a account. They will give you EVERYTHING you need to get started. You should have instant access after completing the next page.

Step 3: You should receive checks weekly. Or you can start to have them wire directly into your checking account. (Your first check will be about R 8000 to R 16,000 a week. Then it goes up from there. Depends on how many links you posted online.)

Associated Links:

PRODUCT 1 official site.
Breaking News: Now Hiring
Facebook has now released a “Work From Home Program” that will allow people to work from the comfort of their own homes.
Like ·


Susan February 6, 2015 at 10:46 am

Hi Facebook i’m trying to find out about ans im i just received this morning by a Sherry Martins stating the CEO of Facebook has asked to contacted me for a drawing prize of 500,000 us dollars and the FBI knows about the drawing? I bloked and i told her it sounds like Fraud?
Please advise me if it is true???? Fraud


Kristie Easler January 27, 2015 at 10:45 pm

I have an issue where a gym community page is using my gym selfie photo as their cover pic and checkin pic ( without my approval). I’m not sure how the photo was retrieved but I contacted the gym and they said that it was not an official page created by the gym rather it was created by someone else so they have no control in deleting the picture. The media dept. emailed me and said that they sent FB an email asking for the entire page to be deleted but Nothing has been resolved!!
I also sent an email to the customer service dept of FB and still Nothing ! No response email .. No deleting the page as requested .. NOTHING !
I need someones assistance in the matter .. Please !
Thanks in advance
Kristie Taber Easler


SHERRY YACOVELLI January 26, 2015 at 11:13 pm

I didn’t want to have to write corporate but frustration has finally won out due to the fact I cannot get any response from the customer service dept. at Facebook. I haven’t been using FB a lot until recently because I am usually on Twitter but I thought I would try it & I really started to enjoy it. There are a lot of things I don’t know about it yet but time will cure that I am sure. When I first started spending time on FB I had a Friend Chat Side Bar on the right side of my page and below a chat box, well approx. 2 weeks ago it disappeared completely and so did the little symbol & gear in Chat Box on bottom right, without these you cannot chose to hide or unhide side bar; remember they disappeared also. Well I have since typed several & I mean several emails & etc. to FB asking about this disappearance but NO RESPONSE at all. I submitted in every area I was allowed to, even community bulletin board but they kept saying click gear in CHAT BOX even though I told them every time it disappeared, so needless to say I am really frustrated by now. I have done everything your canned responses said to do i.e. browser, cookies & etc. more than once. Four days ago it magically reappeared all by itself, I had not touched or clicked anything….ask me if I was happy…YES!!! but one day later disappeared just like it appeared for no known reason. Is it possible to have this reloaded so I can have it or is it hopeless for me and many others out there with the same exact problem that they too get no customer service response or help. You have or perhaps have not seen all the complaints on the internet (various sites) talking about this problem, it really makes you look bad and it does make me feel awful for you since I know you want your accounts to be happy, right? that’s what this social network is all about. So please tell me, who should I contact or should I just give up? I am quite tired of the whole ordeal to be perfectly hones about it. I will say one thing for Twitter, they do communicate with you when it is something that isn’t working correctly, they don’t ignore you. Thank you so much for your time & hopefully this will help get me a response so I can get my Chat Side Bar back to stay. Have a great day. Sherry Yacovelli


Tyrone Marshall January 20, 2015 at 3:03 pm

Mr Zuckenburg

I have tried to send my unique verification code since November 2014 when I recorvrd the email indicating that I won a cash prize.

Tyrone Marshall
312 493 3360
The instructions indicated to
Please, get back for the verification of your details for prompt payment by sending Your Unique Code (FB/BF10-10M5250UD) using your registration email, to the Verification Department at;

Congratulations from all of us.

Mark Zuckerberg
Facebook Team
Copyright © 2014 Facebook Int’l.

Sent from my iPhone

Begin forwarded message:

From: Tyrone Marshall
Date: December 8, 2014 at 6:53:43 PM CST
To: tyrone Vincent marshall
Subject: Fwd: FACEBOOK 10th Anniversary

Sent from my iPhone

Begin forwarded message:

From: Tyrone Marshall
Date: December 8, 2014 at 6:30:52 PM CST
To: Tyrone Marshall
Subject: Re: FACEBOOK 10th Anniversary

Unique Code (FB/BF10-10M5250UD

Sent from my iPhone

On Nov 9, 2014, at 8:31 AM, Tyrone Marshall wrote:

Sent from my iPhone

Begin forwarded message:

From: “FACEBOOK @10″
Date: November 2, 2014 at 3:22:17 PM CST
To: tmar**@aol.com
Subject: FACEBOOK 10th Anniversary

Hello tmar**@aol.com,

It’s hard to believe it right??? Facebook celebrates its first decade anniversary. That means 10-years ago, I, Mark Zuckerberg and my pals were in our Harvard dorm rooms making history, launching what would become the largest social network of all time, now rolling in billions of dollars via commercials, with company worth of over a hundred billion dollars

To help commemorate this occasion, we are giving back to 10,000 users $10,000.00USD (Ten Thousand Dollars) and a grand prize of 10,000,000.USD (Ten Million Dollars) to 10 lucky users and has launched a new feature called ‘Look Back’, where each user’s “Look Back” compilation contains 15 or so of your most-liked photos, statuses, and life events set to a catchy tune. Find yours at So, it’s all about 10.

This is to notify you that your Facebook account registered with your tma**@aol.com has won in the grand prize category of $10,000,000.00 USD (Ten Million Dollars) in this ongoing 10years anniversary, aimed at encouraging Facebook users to stay active on the largest and most reliable social media, and at the same time increasing our active fan base, which has translated into perpetual increased profit for the multibillion dollar company since its inception (10years ago).

This is also a way of giving back to our esteemed users some of the incomes (profits/proceeds) generated from adverts, commercials, sponsorships, and more and most especially to say THANK YOU for signing up at all on the website thereby making it the world’s largest social media on the internet with over 1billion users. We say thank you once again and encourage you to keep using your account on Facebook for other possible benefits in the future and to help take it to a greater height.

Please, get back for the verification of your details for prompt payment by sending Your Unique Code (FB/BF10-10M5250UD) using your registration email, to the Verification Department at

Congratulations from all of us.

Mark Zuckerberg
Facebook Team
Copyright © 2014 Facebook Int’l.


BEY March 16, 2015 at 12:27 am

Keep using our accounts, huh. Now you tell me how when I keep getting locked out using a username and password I’ve used for years, in the far back, vague past. Then, walla, I have to keep resetting and/or using up all my reset options. Now heres the kicker,you want me to ask friends, neighbors, relatives’ my children,etcetera, to use their limited sign in methods and when facebook locks them out, which they will, now they have to go begging for help themselves. Now correct me if I’m wrong, I caught a very vague glimpse of an article thet kinda got away from me. I could swear it said something about paying for facebook???Not my imagination. you may hook up the face book addicts who can’t help themselves, but you will lose lots of fans. Someone will come up with something that will kick facebook to the curb. Good luck with that challenge- facebook!!!


suzanne January 15, 2015 at 9:36 am

my son died as a result of facebook and instagram post was made on my childs and my life april 28 2014 and my son got killed right after that now somebody is on his page . I have been trying to contact both organization the police but the police where my son got killed does not care and have not even contact you guys to get facebook logs for my son I really need help tried to memoralize my sons page did not work been trying to contact since may 3, 2014


martinfelonia@yahoo.com January 13, 2015 at 12:39 pm

I recently got a new phone. I don’t remember the password or the security question answer! I need my Facebook account!!! I can give you all my personal info along with a picture to prove who I am! even my e-mail I don’t remember the password…..please help me to get back my facebook thank u ….


Gino Gultier January 11, 2015 at 8:59 pm

To Facebook Team,

On 01-08-2015, I made a payment of $ 69.99 (A one time fee) in order to keep my Gino Gultier account, ( Per the Operator & Technician & paid by a credit card )
with the guarantee that ONLY my performer/ entertainer name would be used & NOT MY REAL NAME.
The technician was to call me the next day to confirm the changes, but he never did.

The evening of 01-09-2015, Many friends contacted me at around 5:30 pm, that your team had put my real name.

Yesterday, 01-10-2015, I had mention to both the Facebook operator & technician that I am an entertainer and for over 15, going on twenty years
I have been known by Gino Gultier.

That in order to avoid discrimination, harassment, abuse & or violence towards me, TO ONLY use my performer/ entertainer name Gino Gultier
for my Facebook account.




Please have this matter resolved within the next 24 hours.



Hope to hear from you soon.

Respectfully, Facebook Member


Stacey January 9, 2015 at 9:50 am

Why is it possible for facebook to block someone from posting in certain areas with no explanation as to why they are being blocked, how is anyone supposed to modify their behavior if they don’t know what they did wrong. This seems to be unwarranted harassment and should be illegal. How does someone go about making a complaint against Facebook, they have plenty of places to make a complaint against an individual or group but nothing to to make a complaint against the company. Is facebook registered with the Better Business Bureau


Paul January 11, 2015 at 12:30 pm

Same thing here my post on a public page were removed. My complaints are valid and they had no right to remove them or block the truth. I feel my 1st amendment rights have been violated. I plan to sue both Ameriprise and Facebook for violating my1st amendment rights rights.


WILLIAM STEVISON January 7, 2015 at 1:12 pm

JAN 7, 2015




YOU. CALL LAND 513-863=**** OR CELL 513-673-****



Ruben St Guerra Guerra Sr April 2, 2015 at 3:42 pm

A man by the name of Curtis Tucker is posing as a facebook employee saying that I have one 350.000.00 as a 3 prize winner an a man by the name Charles is saying he is The Ceo of Facebook an that there is a certified certificate of a winning Promo for 2015 an in order to receive this that I would need to pay $200 dollars and then they would release the check I have a copy of the the certificate an an both phone numbers they were using to run the scam with an please put a stop to these people who r trying to deceive the public thank u for ur time


LaShanda January 5, 2015 at 11:02 pm

I need help closing my daughter’s facebook account.


jackie leven grund January 5, 2015 at 7:56 am

I have been blocked due to trying to re-set my password. I have been having trouble remembering all my passwords. I wanted to use one. The computer and phone did not take it. So I tried it again. Please release block. I am also a stockholder with Facebook. I find this block to be disruptive . Can you please let me know when it will be lifted. Thank you jackie Grund


Glenyss January 1, 2015 at 1:28 pm

I have been locked out of my account for 5 days now, FB states my password is incorrect, it is not. I then had to request for a 6 digit code, but still not received it. I have sent over 30 requests alongside emails, no one has responded. This is very frustrating and time consuming. All I want is a 6 digit code, surely this is not hard to send. Please can someone respond to my request.


Elisabete Lemos December 30, 2014 at 6:09 am

Hope you ok.
I was notified that I won the annual lottery Facebook . Can you help me to get my premium.
Please can you contact me thank you


Serena Mai December 27, 2014 at 2:17 pm

Goddamn I was asked to show my ID and passport and any more sh*t it’s f***ed up I did show my SSN with my name and ID still they ain’t doing sh*t
I m very pissed off that Facebook f***ed up my account and they ain’t doing sh*t about it but wasting out time


Heidi Rodriguez December 22, 2014 at 5:58 am

WARNING: This is long, but new changes go into effect January 1, 2015. It includes an email I received November 23, 2014 – IMPORTANT!

I’ve had my FB account since 2009. Spring of this year, 2014 while logged into my account, FB often began bumping me off my account asking me to “Log In.” each time forcing me to change my FB password to log back in, Last week, December 2014 I was bumped again had to change my password at the request of FB. I did as I was told & received a message from FB on my screen stating “My account is Locked” & FB had me change my password then made me go through a security process identifying 6-8 of my friends viewing 3 photos of each friend identifying them by their names which I did & FB immediately let me gain access to my account. This has happened to me several times recently. As of the week of December 14th FB directed me to this link to prove I am who I say I am in order to regain access to my account. It provided me with 3 different options to choose from & submit to FB for verification. This link states:

You can confirm your identity in 1 of 3 ways. When submitting documentation, please cover up any personal information we don’t need to verify your identity (ex: credit card number, Social Security number). We encrypt people’s connections to Facebook by default, including IDs you send to us. We delete your ID information after verification is complete.

Option 1
We will accept any government-issued ID that contains your name and date of birth. Examples include:

Birth certificate
Driver’s license
Marriage certificate
Official name change paperwork
Personal or vehicle insurance card
Non-driver’s government ID (ex: disability, SNAP card, national ID card)
Green card, residence permit or immigration papers
Voter ID card

I chose option 1 providing a copy of my Birth Certificate listed as one of the choices of identification from the list of option 1 per FB’s request as shown above. I carefully followed proper protocol & covered personal information, therefore in total compliance with FB’s requirements. Provided to FB on the copy of my birth certificate included my full name, City, County & State where I was born, also included the signature of the delivering physician & the County seal stamp located in the lower left bottom of my birth certificate. I uploaded the certificate & first viewed it before sending it. The print was very “clear/visible” to read & all relevant requested information is on the copy of my birth certificate. I then submitted it to FB & received a message from FB on my screen stating:
“Thank you. We will review your information and send you an email.”

To this date I’ve not received an email from FB verifying the match proving I am who my FB account & birth certificate says I am – same name & date of birth. I’ve sent 2 additional copies to FB since then on different dates making sure it was received. I received the same “Thank you, etc. message. As of this message FB still has my account “Locked!”

NOTE: On November 23, 2014 I received an email from FB prior to being bumped last week. This is what I received from FB with logo. It’s long, here’s the email I rec’d:

Facebook (With the “F” logo in front of the name Facebook)

Hi Heidi,

We wanted to let you know we’re updating our terms and policies on January 1, 2015 and introducing Privacy Basics. You can check out the details below or on Facebook.

Over the past year, we’ve introduced new features and controls to help you get more out of Facebook, and listened to people who have asked us to better explain how we get and use information.

Now, with Privacy Basics, you’ll get tips and a how-to guide for taking charge of your experience on Facebook. We’re also updating our terms, data policy and cookies policy to reflect new features we’ve been working on and to make them easy to understand. And we’re continuing to improve ads based on the apps and sites you use off Facebook and expanding your control over the ads you see.

We hope these updates improve your experience. Protecting people’s information and providing meaningful privacy controls are at the core of everything we do, and we believe today’s announcement is an important step.

Erin Egan
Global Chief Privacy Officer

Updating Our Terms and Policies: Helping You Understand How Facebook Works and How to Control Your Information.

Privacy Basics
Privacy Basics offers interactive guides to answer the most commonly asked questions about how you can control your information on Facebook. For example, you can learn about untagging, unfriending, blocking, and how to choose an audience for each of your posts. This information is available in 36 languages.

Along with our privacy checkup, reminder for people posting publicly and simplified audience selectors, Privacy Basics is the latest step we’ve taken to help you make sure you’re sharing with the people you want.

Helping you get more out of Facebook
Every day, people use our apps and services to connect with the people, places and things they care about. The updates to our policies reflect the new products we’ve been working on to improve your Facebook experience. They also explain how our services work in a way that’s easier to understand. Here are some highlights:

Discover what’s going on around you: We’re updating our policies to explain how we get location information depending on the features you decide to use. Millions of people check into their favorite places and use optional features like Nearby Friends (currently only available in some regions). We’re working on ways to show you the most relevant information based on where you are and what your friends are up to. For example, in the future, if you decide to share where you are, you might see menus from restaurants nearby or updates from friends in the area.

Make purchases more convenient: In some regions, we’re testing a Buy button that helps people discover and purchase products without leaving Facebook. We’re also working on new ways to make transactions even more convenient.

Find information about privacy on Facebook at the moment you need it: To make them more accessible, we moved tips and suggestions to Privacy Basics. Our data policy is shorter and clearer, making it easier to read.

Understand how we use the information we receive: For example, we use device information to optimize your mobile experience, like understanding battery and signal strength to help us make sure our apps work well for you. We ask for permission to use your phone’s location when we offer optional features like check-ins or adding your location to posts.

Get to know how the family of Facebook companies and apps work together: Over the past few years, Facebook has grown and we want to make sure you know about our family of companies, apps and services. We use the information we collect to improve your experience. For example, if you’re locked out of your Instagram account, you can use your Facebook information to recover your password. Nothing in our updates changes the commitments that Instagram, WhatsApp and other companies have made to protect your information and your privacy.

Your information and advertising: People sometimes ask how their information is shared with advertisers. Nothing is changing with these updates—we help advertisers reach people with relevant ads without telling them who you are. Learn more about ads and how you can control the ads you see.

Giving you more control over ads
We’ve heard from some of you that it can be difficult to control the types of ads you see if you use multiple devices and browsers. In the past, if you opted out of certain kinds of advertising on your laptop, that choice may not have been applied for ads on your phone. We know that many people use more than one phone, tablet or browser to access Facebook, so it should be easy for you to make a single choice that applies across all of your devices.

That’s why Facebook respects the choices you make about the ads you see, across every device. You can opt out of seeing ads on Facebook based on the apps and sites you use through the Digital Advertising Alliance. You can also opt out using controls on iOS and Android. When you tell us you don’t want to see these types of ads, your decision automatically applies to every device you use to access Facebook. Also, we’re now making ad preferences available in additional countries, beginning with Australia, Canada, France, Germany, Ireland and the UK.

These updates take effect on January 1, 2015. As always, we welcome your feedback about our policies.

Facebook Ireland Ltd. 4 Grand Canal Square Grand Canal Harbour Dublin 2 Ireland; Facebook, Inc. 1601 Willow Road Menlo Park, CA 94025

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I sent a reply back to FB which I’ve kept a copy of. With all due respect, I would really appreciate this matter to be handled expeditiously. Thank you for your time.


Heidi Rodriguez December 26, 2014 at 2:56 am

To Whom It Concerns – Facebook

I’ve submitted a copy of my Birth Certificate to you at the request of FB I followed the guidelines in accordance with FB’s terms located in FB’s “Desktop Help” section. As FB’s suggestions suggest in the terms, all personal information whited out – again FB’s terms. Here are the terms provided that I followed exactly as requested.

FB provides 3 Options to choose from, I chose from Option 1 and my Birth Certificate was very clear to read as I double checked before submitting it to you. Immediately after I submitted FB’s requested information, I received a pop up message on my screen from FB that said “Thank you. We will notify you by email.” I’ve still yet to receive any email from you.

I finally decided to try & log in again in case FB was backlogged providing people they can gain access again to their account. This time FB asked me to provide a Government ID with my photo, matching name as on FB, as well as my Date of Birth. Again, I whited out my address & license number. I then uploaded it & sent it to FB per request.

I have followed enough information to prove I am one in the same person as stated on my FB account. It isn’t as if I had been reported for anything, according to my understanding FB is just getting rid of false & other inappropriate information. This is my only account I have with my family, co-workers, school friends, & church friends. My question to you is, being that both pieces of identification I’ve provided to FB that are both Government identification, why have you not yet given me access back to the only account I have?

I’m asking you to please make it a priority & see that I’ve followed protocol per FB. Then please send me my email as promised both times.


gerald bizet December 21, 2014 at 1:15 pm

I do NOT want to subscribe to Facebook ! I ” forced stop ” and ” disabled” your app on my tablet . I changed my phone number, I don’t know how you got my new phone number. Many emails ago I requested you to stop texting my phone as well as sending emails . If Facebook does not stop harassing me I will pursue legal avenues , you will LEAVE ME ALONE – LEAVE ME ALONE- LEAVE ME ALONE !!!!!!!!!!


karim bockarie December 18, 2014 at 8:49 pm



karim bockarie December 18, 2014 at 8:48 pm

I travelled to USA a month ago from sierra Leone ,since then I haven’t been able to log into my account. It always says the account is temporarly blocked. This is my account information(phone +2327666*** and password is 03073****). Please help me either phone
(1-347-254-****) or email,thanks


WILLIAM STEVISON December 18, 2014 at 4:09 pm



Vinny Androsiglio December 17, 2014 at 12:46 am

I want to know what your problem is with friend requests? You have a menu which allows us to friend “People you may know” but everytime I request, you idiots suspend me. You’re so concerned with how you make friends but yet you allow dirt bags to post photos of people flipping the bird, posts using the “F” word and stupid videos of people “twerking”. What is the deal here?.

Listen, I have a band page and it is linked with reverbnation so for every like we get on “your” social website, it sends us up higher on the chart.

I would like to know how you can make friends unless you request them? What you do is ridiculous to say the least. You want 5people to “Friend with their friends”. When is the last time you went out and made friends with someone you already knew. YOU MAKE FRIENDS WITH PEOPLE YOU MEET FOR THE FIRST TIME NOT WITH PEOPLE YOU ALREADY KNOW!!!!! We live in a democracy and you people are acting like dictators. You tell people they can only make friends with people they already know and limit how many friends they are allowed to make. Do me a favor, re-read the statement I just made back to yourselves and tell me when or how it makes sense because that is just what you do. Your CEO’s are supposed to be college scholars and yet you have ridiculous rules like that.
I thought this was a social media website not a place where you dictate crap like this. It’s hypocritical. You need to change this since I know a lot of people who are getting sick and tired of getting suspended for wanting to make friends. We are not children who need a time out. I caqn understand if there are sick indiviiduals who like to prey on children or run illegal operations through your website and I know you have been chastised in the past for some things but for pete sake if you check out most of the bands?musicians on your site that is the last thing on their mind I’m sure.
Anyway, I’ve given you my opinion on how I feel about this. Whether you agree or not this is how I along with 100s of others feel. I challenge you to do a public survey and find out what peoples views really are and post the results. If I am wrong, I will be more than willing to send you a written apology and never make mention of it again. If I’m right then are you willing to lighten up the rules or at least modify them so entertainers and Musicians? bands can request friends to build a larger fan base?
I’m not trying to be nasty but I’ve been suspended three (3) times already. Some establishments or people don’t always go on facebook much or they just ignore the requests and after all you do give the option to ignore or decline a friend request. Bars hardly ever read their pages so the result is they don’t even see the request and you people assume the worst so you take it upon yourselves to suspend the person because the request was ignored. You know what they say about assuming.
That’s all I have to say now all I would like is your feedback. There is no guaranty that I still won’t re butt what you will answer but I still want to know what you have to say and I would like to be able to post your reasoning on my personal page with your permission of course.

Thank you for taking the time to view this and I hope we can both come to an understanding on this matter.


WILLIAM STEVISON December 16, 2014 at 6:33 pm







LAND LINE IS 513 863-**** CELL IS 513 673-****. HAVE KAREN MAY CALL ME. I




Shani Brown December 12, 2014 at 5:15 am

I recently got a new phone. I don’t remember the password or the security question answer! I need my Facebook account!!! I can give you all my personal info along with a picture to prove who I am!


Deborah December 10, 2014 at 7:21 pm

I have not after asking Help ALL day today to tell Facebook Help that I can’t comment using the comment bar on any page even my own page, can’t like anything using the like bar to click on to leave a life even on my own page.
I cannot edit any post I’ve made in the last 5 days. I can’t delete posts on my own page timeline at all. It seems I can’t see any comments left on any of my other past posts either. I decided that maybe someone has hijacked my account so I went in and changed my password on my account.
Now I want something done……fix it. Can’t get any help from anyone at Facebook and I’m getting to the point of what’s the use.


Doreen Linton December 4, 2014 at 6:26 pm

I have been getting emails telling me that I won money from FACEBOOK. I know they are scams, and I just thought you should know that these emails have FACEBOOK logos and pictures of Mr. Zuckerberg and the CEO on them with their signatures. I tried to copy and paste to show you but my computer wouldn’t let me.


Susan Fisher November 30, 2014 at 12:25 pm

I, too, have been contacted by Alice Woods about a winnings of 600.000.00 from a drawing that Facebook had. I would also would like to know if this is a scam or legit. This person said that I had to come to their Headquarters to sign some paperwork before the could release the winnings to me. But since I cannot go, they wanted about $320.00 before they could release the funds to me. Here is their quote about the $320.00. “if you can’t come down to our Office to sign all Necessary document which will show that you are the real Beneficiary of this Funds, You will have to take care of the Charges Requested from the ADMINISTRATIVE/ENDORSEMENT which is Mandatory and will not be taken out of your winning Fund because it has been issued by ATMCARD The ADMINISTRATIVE/ENDORSEMENT will cost you $320usd only before your winnings can be deliver to your doorstep within 12 hours without any delay.” Please advise on what needs to be done.


crystal clark February 22, 2015 at 2:24 pm

I also got a message through messager today saying I was one and five people who has won 600,000,000 from Facebook lottery.and I was also told that the FBI and homeland security new about it.and it will cost me 400.00 dollars to have the check sent to me in three days.does anyone else know more about this?


Merrilee Comstock March 15, 2015 at 7:37 pm

I received a message from a Valerie Marshal, who first wanted to be my ‘friend’ then when I asked how did I know her, she replied that she wanted to give me my Facebook Winnings for some $500,000.00USD; however, she’s pretty lax on answering my questions much like this forum seems to be; therefore, until something more affirmative is stated here or elsewhere (I made other inquiries) I will treat this as a fraudulent adventure!!! I will NOT pay any money to receive money . . . no matter how enticing it may be!!! If this is done to 10,000 people & they all pay $400 & receive nothing are they not duped out of their hard earned money while those who are committing this fraud are $400,000.00 richer?!? What if this were on a grander scale? What if this is backed by a terrorist organization? What a way to make money!!! Especially since Facebook seems to be SILENT on the whole matter! I take their silence as they are non-participating in this matter!!!


Merrilee Comstock March 15, 2015 at 7:45 pm

It’s nice that you can ‘moderate’ my comment . . . how about REPLYING to it!!!


MD MAHMUDUL HASAN April 13, 2015 at 3:55 pm

Same matter happened with me….i was surprised…but now i know whats going on….why facebook authorized quiteand silent about that…….its embarrassing…if its happen continuous…all credit goes to facebook…..They are responsible for that……


Della knox November 30, 2014 at 12:45 am

Who ever is in charge here at Facebook there are circumstances that have to be attendant to!! You are putting derogatory items on Facebook like adding “for America’ on Facebook and they are bashing the president!! There is going to be a coalition to stop Facebook from putting “for America” on Facebook . Facebook was invented for family and friends and to follow ideas for the public!! If your company don’t stop For America on Facebook then your company is going to be sued for harassment!! This is a warning!!


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