PayPal Corporate Office - Corporate Office HQ

PayPal Corporate Office

How would you rate your experience with PayPal ?

[Total: 22    Average: 1.7/5]

PayPal Corporate Office Address

PayPal, Inc.
2211 N. First St.
San Jose, CA 95131

Contact PayPal

Phone Number: (408) 967-1000
Fax Number: (408) 376-7514
Website: https://www.paypal.com
Email: Email PayPal

PayPal Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

PayPal Executives

CEO: David Marcus
CFO: Patrick Dupuis
COO: James Barrese

PayPal History

PayPal was launched in 2000 after the internet financial services company X.com acquired Confinity, which had started the PayPal system two months before.

PayPal is a global e-commerce company that is an alternative to traditional payment methods. It facilitates money transfers and payments through the internet. Purchases can be made through a credit card or by transferring money from a bank account.

PayPal charges fees based on the purchase or transfer amount, the currency or currencies used, the country of origin, country of recipient, the payment option, or the account type.

In 2002 eBay acquired PayPal and made it a wholly-owned subsidiary.

As of 2012, PayPal had over 100 million active accounts, in 26 currencies, with a payment volume processed of US$145 billion.

 

PayPal FAQs

Question 1: What is the phone number for PayPal?
Answer 1: The phone number for PayPal is (408) 967-1000.

Question 2: Who is the CEO of PayPal?
Answer 2: The CEO of PayPal is David Marcus.

Question 3: Who founded PayPal?
Answer 3: PayPal was founded by in .

{ 31 comments… read them below or add one }

Darlene Manspeaker September 10, 2018 at 7:22 pm

I forgot to add I was told my package was received by linkshe in China where I sent it. So the address was correct on the package do they what to explain that to me? Nope even though the company received the package I have to prove that 3rd 9 is on there if it was not on there Linkshe would not have gotten the package. It went to China for gods sake what is it you people want I would like to have this explained to me before my time runs out for a refund!!!

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Darlene Manspeaker September 10, 2018 at 6:49 pm

After a complaint about an order I was told to send it back turns out it came from China. I payed $62.95 to send it back. I was ask to E mail them a copy of my postal receipt. Because one of the 9’s on the carbon copy is not showing I am now required to go to the post office and get a clear copy. Well after dealing with this for quite awhile being hung up on several times on several occasions asking to speak to a manager and be left on hold for over 45 min. and still no manager what kind of company has employees that hang up or just put you on hold and walk away. You can bet this will be talked about for a while on the hot line. This is the most upsetting company I have ever dealt with. Will someone get back to me or will I be on hold again

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Roger Mew July 27, 2018 at 1:18 pm

Hi , you may like to know that for several years I have been fighting paypal EU over them not accepting my debit and credit cards. Why, well I happen to receive all my finances in the UK in pounds sterling and live in france. my cards and bank accounts are registered here in france. However, now this has been severely escalated. Your “Tracey Smith” has now been caught out lying about the whole thing and I have been backed up by Barclays bank Fraud Department. The EU told me several years ago that I could have a UK pay pal account with my cards registered to my address in France with no problems. Now Pay pal UK have been caught out lying…or just incompetent. Certainly Barclays Fraud would like to “chat” with your respondent! Your UK ref is 6075309 over why your UK arm lied about my card and intimated that Barclays was at fault. Hopefully we, thats Barclays, myself and others can make Pay Pal sit up and listen to clients. Possibly even stop trading until an audit is completed as if your computer IS giving erroneous information and the girl just looked at the machine cessation of trading and an audit is manifestly required.
Roger Mew and for the record as per the debit card Mr. Roger Port MEW, “Tehig” La Mustais, Sion les Mines, 44590 France. 0033 (0)240289714

email copy
Mr Mew, while I regret that you are dissatisfied with my previous response, I can confirm all actions taken in this case where in line with our agreed terms of use. Your cards failed our crosscheck on several occasions because the card information you provided to us did not match those of your card issuer. As this is a security measure, we are unable to side step or by pass this matter. Therefore, I recommend you check the information provided to us and to that of your card issuer.

My response to both FO and Barclays and UK paypal :-

The comments you have made constitute a complete lie. They did NOT fail any crosschecks, and further your system gave my address exactly. I have been here for 18 years and have had my Barclay platignum for over 20 years. How the dickens do you suppose that new cards get here, my paper invoices get here and so on.

Now, Oh dear, how high up do you have to be in your company to get away with lying to a client and putting it in writing and having it proved that you are lying!. So here goes, I have just had a lovely chat with Barclays in Sunderland about my Platignum Debit card. Mr Paul Barfoot is awaiting your call as it seems that your comments are so wrong, and that my details are correct, have been unchanged for 18 years and he would like you to telephone Barclays Fraud on +442476842100 and ask for fraud and Mr Barfoot, as there is now concern by Barclays fraud that your whole financial department has a serious malfunction to state that my details do not match. This is being confirmed in hard letter and that I shall copy and send you the original and keep one for the FO and one for myself. The Fraud Office being so concerned have just telephoned me back with further information.

I have now to send a letter confirming the above as being given by you as deliberate erroneous information and they will send me a letter confirming my name address etc. This of course will take a week or more. In the meantime I guess that someone there needs to get up and do something to rectify the situation as lying is not good. I will also need your real address so that you can have the copies of the doXXXXents sent to you. copies if requested by the FO will also be available.

This is certainly now going again to the Financial ombudsman as lies are really not on. If you lie you are either covering something up or you have not researched your project. In this case I suggest the latter.

I suggest before you utter another word that you DO contact Barclays Fraud attn Mr Paul Barfoot, as I purchased a €16000 vehicle on one of the cards some 10 years ago. Further I have also used one of the cards for other serious money actions. There are another 2 cards that I will action once my Platinum is out of the way!

Do you want proof! That will prove that you are just as stated either lying or incompetent or both!

Roger Mew

All complaints against PayPal can be further referred for independent arbitration to the following bodies and for the purpose of doing so, this email will be known as our “final response”:

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Vanessa R robertson December 12, 2017 at 5:50 pm

I would not recommend anyone use paypal. The customer service SUCK they payments to an HULU account for 4 months without my knowledge when i filed a claim saying i DID NOT authorized it they refuse TO GIVE BACK MY MONEY 7.99 FOR 4 MONTHS…….They closed my claim saying it was authorized by me. But i never did JULIE IN CUSTOMER CARE KNOWS NOTHING AT ALL WHY IS SHE IN CHARGE OF CUSTOMER SERVICE…..SHE IS CLUELESS…..THIS MATTER NEEDS TO BE RESOLVED AND I’M EXTREMELY UPSET!!!!!!I I RECOMMEND ANY ONE OTHER THAN PAYPAL

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Danielle Petty August 23, 2017 at 12:30 pm

We are a small business and accept payments using this crsp system. PayPal places holds on your acct until you accept 10 payments; as a small business that causes us problems and the customer service isn’t any help. Hands down we prefer Square. This PayPal system is no good.

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Leon Sterner August 16, 2017 at 9:38 pm

First, I want to make this clear. I don’t not care for violence at all but this is where society has taken us. Another thing I don’t like is discrimination or as you would put it racist. I read a post on Facebook in which you have suspended multiple people associated with some right-wing groups. The problem I have with this is I bet you have not suspended any other groups like BLM or Black groups. This in itself is racist because every time a black person is killed by cops, they riot…destroying thousands of dollars worth of property but don’t hear nothing about you suspending any of those groups. This is why things are the way they are today. It is either all or none, not being discriminatory against those who do not share your values or beliefs. If I was in charge, I would not tolerate that behavior from ANYONE or any group. But see here is also the problem, your choosing not to service their needs anymore because of said actions yet a while back a baker got sued because she chosen not to serve a gay couple because of her beliefs and it costed her bakery. Do you think that is far that you can pick and choose who you serve while she couldn’t….get the picture.

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ladyfingers September 20, 2017 at 5:20 pm

WhIle I get your point, I recall the incident with the Baker very well. She did indeed have to close her shop, but not because the government or law enforcement shut her down. She shut down because the incident made the news and customers dropped like flies. Someone told me that his brother’s fiance cancelled their order (to serve 150 guests, plus a groom’s cake) because her brother is gay and it pissed her off. He told me his brother was disappointed because it was his favorite bakery, but he understood why she did it. So the Baker shut down because customers (and potential customers) were offended, which led to a lawsuit and loss of business. Chick-Fil-A suffered a loss of revenue for the same reasons. Their losses didn’t cause them to close their doors, but their public relations dept. went into overdrive after the boycott on social media began.

As for PayPal (or any other business for that matter), they can refuse to do business with any other business or individual they feel would harm their public image, cost them additional buiness or expose them to criminal prosecution ( i.e. money laundering, drug trafficking, Jeffrey Dahlmer, etc.) For example a number of businesses and organizations scheduled to hold events at Donald Trump’s Mar-A-Lago, cancelled their reservations after his Charlottesville, VA, comments because they felt it would harm their image.

In short, like Dr. Phil always says, “when you choose the behavior, you choose the consequences” (good or bad) it happens all the time. – Best of luck / God Bless

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Austin August 14, 2017 at 11:32 am

I am having problems with my PayPal issued credit card being denied all over the place even though there are plenty of funds in the account to cover the transactions. At first I was told it was because of low security at stores such as WalMart. Then I was told it was just going to continue to happen anywhere at any time and there was nothing they could do about it. I have had the card for nearly 8 years and I have been a PayPal customer for over 17 years. I have literally forced friends, family and coworkers to sign up with PayPal because I believed in the company so very much. Today, I am cutting up my PayPal card and I am truly considering closing my account. It’s useless if I can’t use it. I was planning on writing their corporate offices about this issue. But, after reading all the complaints here I don’t think those in charge actually care anymore.

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Felicia McCloud August 11, 2017 at 3:38 pm

Pay pal refunded the buyer after being serviced
The client put in a non receipt claim
Even after provided proof of service, sending emails, and making phone calls, not one seller note is on the case.
The client wrote to us to tell us that he has a “Paypay rep” of his own so we will not be getting our money back!
We did not believe him at first but it has become clear that he pulled this off with help from inside of paypal!
We are now trying to speak to a supervisor before escalating it to legal.
However even though we sent proof of service, called and even though the client lied the company still let him make this large reversal!
They did not even look at our proof or make a single note about us in the entire dispute process. They are allowing the client to steal from us without a second thought.

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Imar June 12, 2017 at 11:44 am

Transaction ID
2W273952W26487305
Original payment march 21, 2017
PayPal refunded my money to buyer June, 8,2017
Without a case
Without a dispute
Without an email send to me anything to do with this transaction.

Originally I sold an iPad to a buyer in London with eBay
This buyer didn’t want to file a return with eBay nor PayPal to return my iPad
He waits tell after 60 days and then calls PayPal and PayPal refunds them in full without a case even opened
I need a lawyer to sue PayPal for as much I can I have been very stressed out with this experience

Paypal didn’t even ask the buyer to return my iPad and they keep my item and get a refund
The most illegal way to rip someone off

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JT June 9, 2017 at 10:22 pm

Per PayPal instructions I contacted the merchant directly when the item did not match the webpage description. The merchant sent me a RMA and instructions to mail to China NOT by FedEx, UPS, or DHL but by USPS. The item was mailed to me from California but I paid the USPS $22 to send to China as instructed. A month later with no refund I called PayPal.

PayPal ignores what I have said and emails me instructions to return the item using a shipper with online tracking. I sent PayPal copies of the USPS receipt showing shipping to China and custom forms and the merchants RMA and shipping instructions. I explain USPS does not give tracking numbers for international shipments. Multiple emails and hours of telephone calls PayPal is completely useless. Ever PayPal email and everyone I talk to asks for the tracking. Every email and every conversation ignores my doXXXXents and previous conversations. No one a PayPal reads the record to see there is no tracking number. PayPal dismisses my dispute because I have not provided an ONLINE tracking number. I ask where in my PayPal agreement I must use shipping with ONLINE tracking and PayPal says this was instructed in their email to me. I point out the email was ridiculous because I had explained the item had already shipped. Multiple emails and hours of telephone calls to start each conversation explaining the item was shipped per the merchant’s instructions contrary to PayPal’s subsequent instructions.

PayPal sends me emails saying my dispute has been dismissed but I cannot reply to the email because it is not monitored. Instead, the email instructs me to call the Resolution Center. When I call the Resolution Center the automated system asks if the dispute is existing or new. If I answer “existing”, PayPal’s automated system says my dispute was denied and hangs up. If I answer “new”, PayPal’s automated system asks for a dollar amount, cannot find what I reply, and hangs up. The only way I can get past PayPal’s automated system to a live person is to say I have and unauthorized use. PayPal security personnel will talk to me and transfer me to the resolution center but the delay is often 40 minutes or more. Some resolution center personnel can find my emails and doXXXXents but others say they doXXXXents are not available.

PayPal’s emails do not answer my questions. PayPal does everything possible to prevent me from reaching a live person and to prevent a live person from answering my questions.

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David Elliott June 2, 2017 at 1:29 pm

4-5 days to get refund from client, then another 4-5 business days to get funds from paypal to acct – these guys are complete crap!

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Shawneka Vereen June 24, 2016 at 12:25 pm

I filed a claim for a refund with PayPal nearly a month ago. The amount for the refund was entered wrong and when I called to have the amount corrected the operator made me verify information he didn’t need before he would address my claim I was on the phone for nearly an hour and the operator was extremely dismissive. I’ve been a customer with PayPal for a while and I am very taken abake by the lack of accountability and disrespect displayed by your operators.

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Fred Johnston April 19, 2016 at 1:46 pm

Companies who do business on the internet never like the government to tax, regulate, or generally get into,their business. However, since PayPal has decided to get into the public policy of North Carolina. I think maybe their business practices should come under additional government audit.

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mug jensen April 15, 2016 at 9:50 pm

pay pal is such a fraudulant company. they want to quit doing business in North Carolina because of the bill they disagree with yet they do business in muslim countries where they kill and torture gays just shows what a bunch of hypocrites they are.To show just how cowardly this company is they will not let you comment on the corporate site i tried and e-mail will not send

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Gary April 13, 2016 at 1:52 pm

So, let me get this straight. Paypal supports grown men going into the bathroom that my 12 year old daughter is using. I just cancelled my account.

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Bob dailyda April 6, 2016 at 7:14 am

Really bad company. I will not use it anymore.

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Traci April 5, 2016 at 6:44 pm

I was planning on setting up a paypal account for clients to pay online this week on our new website, but not now. PayPal had plans to come to Charlortte and have backed out apparently due to a state bill not allowing transgender individual to use the bathroom of their choice. You have made a business decisions based on laws and politics of our state that do not affect your therefore I am making business decisions based off of your decisions to play in our political sandbox.

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traci scheber January 13, 2016 at 5:30 pm

upset customer..upset customer..very unpleased with getting help getting help a problem with my account and customer service..i have called you many times left messages and no one will return my calls you guys make fun of me when i call you don’t take my threats real..i now called news channel 4 in Nashville to take my complaint on you to investigate my issues with you..money gram is willing to help me out with my issue they stand behind there name why can’t you guy’s? My account was mirrored and hacked I’ve called the BBB and the local police filed reports with everyone and websites now you need to step up and back things and make good on things i lost out on $6000 at Christmas time with a sick niece at St. Judes try to sell a car to relocate my family to be closer to her and the other family members to help out..but you have no heart..so i will keep posting and keep calling and hopefully you will take me seriously i think someone on the inside of the company is doing this to people..because i got phone calls and emails from your company but like i said no cares..i thought maybe filing all this someone would look into this just like money gram did..but no you guys are a joke a big joke..nothing more but a big joke..all i want is my money back..please help me to get this.done…

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jacob October 23, 2015 at 5:59 pm

First off, i see nothing but bad comments about paypal and that says a lot to me that they are going down hill fast!
Next,fix your computer system so it knows when i have made a payment,and it keeps trying to tell me i have money,when i do not.
Then get some people who care and could actually give some customer service!!!!!!
Something has changed!!!!And it sucks BAD!!!!!!!!!!!!!

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Laura October 5, 2015 at 6:06 pm

F*** PayPal and their stupid *ss staff. I have had nothing but problems with this company. Customer Service is SH*T! SO F*** PAYPAL! I am currently on hold with the BBB and I will be reporting you and all your f***ery!

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steve burcham January 18, 2016 at 11:00 pm

i just filed a case with the people who regulate them i will put them out of business

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Ms. Brown April 28, 2016 at 11:15 am

GREAT!!!!…Steve! I hope Paypal goes Down!! They are the Worst Company that I have every had to deal with!! From Customer Service to continuing to get someone in the Philippines!! I’ve called, and Always on hold for Hours!!! No Supervisor return calls and Allegedly there is no “Corporate Office”….Hmmmm!!! Please take them Out of Business!!

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Janice Roberts March 14, 2017 at 11:00 am

Let me know who regulates them so I can file a compliant too. They are no good company

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Elizabeth April 30, 2015 at 1:50 pm

PayPal is a piece of XXXXX company what a fraud and rip off. Will never use PayPal again. Don’t use PayPal.

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Carol Sweeney August 13, 2015 at 6:40 pm

I totally agree with you now that they declined two valid credit cards of ours with absolutely no explanation as to why they did this. Am starting a legislative campaign at the state and Federal level to make them more accountable.

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Juan Chiquito December 30, 2015 at 4:50 am

Yes, I totally agree with everything you have said. I am an owner of a $30,000,000.00 a year business in Miami, Florida with a credit score of 780+ and I was approved for a PayPal credit line of $1,200.00 and was declined when I tried to use it. I spent two days, talked to over 10 different people and was told over 10 different things as to why I couldn’t use my account the issue was never resolved and I was made, even told that it was my fault. Really, I have more credit as an individual than PayPal has as a whole and I have NEVER had to deal with such unethical, unprofessional corporation in my life. So now, I am going to make an investment in a campaign against PayPal and reveal them for who they really are. I have already contacted my attorneys and have been given the go so if any of you want to become part of this movement you may contact me at XXXXX and I will get back to you. My name is Juan Chiquito of Chiquito Serviplast in Miami and its time that we as people take stand against corporations that don’t realize who built them and then want to make us feel like we are at blame. Who does that, I have a ZERO tolerance against ignorance

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amy childs April 19, 2016 at 5:52 pm

Hello Mr. Chiquito, my name is Amy , I haven’t had any real issues with them except they won’t let you use other forms of credit to pay them over the phone or online. I sent them an email today to complain about this inconvenience, and they said they would contact me back within 24 hours to reply. I told them someone is going to create a service similar to theirs and give customers this convenience, and they will cash in and take all their customers away. I think maybe YOU could be that person. I wish I had the ability to do this myself, but I’m just a broke disabled woman right now. I don’t have low self esteem so don’t feel sorry for me, I’m just being honest about my situation. I want to be an business owner just like you some day, but I have many obstacles to overcome with my health, getting the correct education, and my transportation issues. I don’t know what I could do to help, but if you feel you could use my assistance you can email me at amyc1200 st yahoo.com. I’ll give you my phone number to call me from there. I have to be cautious because I’m afraid that there are crazy people out in the world that could try to hurt me if I’m not careful. You also should be careful about giving out your business information on here where everyone can read it. Some nut job might try to come after you to get money out of you. Like I said I haven’t experienced these issues with PayPal, but I have experienced mistreatment on my previous jobs. They didn’t appreciate that I was a loyal and hardworking employee and didn’t let my disabilities stop me from doing my job. I worked for one restaurant for ten years and as my health issues got worse, instead of giving more time before my health got too bad they cut me down to between eleven to fifteen hours a week at seven dollars and twenty cents an hour. If they had given me the time I would have been able to pay for my medical treatments and probably would have been able to return to all my job duties. So that’s why I can empathize with you on your issues and that’s why I was moved by your call to action. I’m tired of doing the right thing by my employers and trying to do right by the businesses that I interact with and they don’t seem to give a damn about me. Like I said I contacted PayPal about using my MC credit card to make my monthly payment over the phone and the girl that answers the phone after making me wait twenty minutes tells me that I cannot use this other form of credit to pay them because they are a credit service. I keep talking to her and telling her I used the card to make my payment last time, but she said that they only let me do it last time as a “courtesy”, because my payment was late. I said yes last time I had forgot to make the payment, but I don’t understand why you can’t just do this all the time? Sometimes people don’t have money in their bank account but they have another credit card to pay you with so they can make their payment and not incur a late fee. She still said no they couldn’t do that. I asked her what the corporate number was and she said she didn’t have one and I would have to write a letter to complain about my situation. So that’s why I would like to help any way I can so for once somebody can get justice.

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Richard February 11, 2015 at 9:38 am

After 9 years of useng PayPal for bussiness transactions. I will be parting ways with them.
Reason? I had to issue a large refund to a customer. I did the transfer sueing what money I had stored in my PayPal account. I issued the money back to customer.
Well about about 5 hours later I go to make a purchase for items and tried to use my debit card. Was told insifficent funds. I log into my bank account to see that PayPal not only issued the refund from PayPal account. But also pulled the money out of my bank account and gave it to customer.
I spent 2 hours on phone with bank and PayPal. In the long run bank said I would be forced to wait the ten days to see if PayPal would fix the Problem.
PayPal says they will file a claim witht he perosn that received the money and see if they will return it…..
In other words I just paid a customer for having to issue a refund… Thank You PayPal you just ruined 9 years of creditbility I had for you…
PISSeD AS HELL RIGHT NOW
Richard

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Eri Tamura February 25, 2014 at 11:40 am

Why is that Paypal entertain Chinese counterfieters ? And why is that Paypal being a US compnay violate US Title 18 US Code 2320, 982 and 2323?

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Eri Tamura February 25, 2014 at 11:38 am

Reference Claim ; PP-002-963-430-015

I am a Japanese 24 years of age. Recently I was advised to pay through PAYPAL and I did.
Browsing the internet, I found many items that I needed to buy to give as gifts to my fiance and family.

I came across a website ioffer.com and it offered very inexpensive prices and I ordered some.
I came across sellers offering Rayban Aviator Sunglasses in lense colours that were not available in Japan and such low prices.
Among others I placed an order for a Gold colour frame and gold reflective mirror lenses which I selected among many colours. It was 20 US$ and assuming made in China and thus lower in Price I paid through Paypal as Paypal advertises as the safest way to pay.

However the sunglasses came after delay and I found that it was in different colour and a fake ( Counterfiet). I was sad as I was cheated and saw the cheap quality of packing, case and the glasses itself shabilly made Rayban trade mark.
I filed the resolution and then I was advised by Paypal as the seller cannot be contacted and to escalate to a claim.
However, After a few days I got e-mail from Paypal to return the glasses with a tracking # and then the refund will be executed.
Now, The Law both in USA and Japan prohibit trans shipment and exportation of counterfeit goods and as to rerturn ( export, the tracking # facility is only available in EMS japan and it costs 1500 JYen which is 75% of my loss and only 5US$ will be my return.
Then I have to fill a customs declaration to declare the goods and value and It is not legally possible to export this sunglasses back as it is a fake and it would be breaking the Law as advised by Post office staff.
I replied inmany e-mails to service-japan@paypal.com and through the paypal site e-mail facility giving these reasons and I agreed to send it to the Paypal office in Japan.
Despite these e-mails which I had not the courtsey even a acknowledgement, Paypal continues to state to return the goods.
I found out that ioffer.com is world’s largest counterfeit sale site ( though the internet search machine)
So, Paypal entertains counterfeit sellers and not only that Paypal is partial to these Chinese crooks as ioffer sellers 99% counterfeiters are Paypal clients.
I demnd refund and to give the address of Paypal Japan to return the glasses.

Regrettably and cheated,
Eri Tamura

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