Exede Internet Corporate Office - Corporate Offices & Headquarters

Exede Internet Corporate Office

Exede Corporate Office Address

VIASAT, Inc. DBA Exede
6155 El Camino Real
Carlsbad, California 92009

Contact Exede

Phone Number: (760) 476-2200
Fax Number: (760) 929-3941
Website: http://www.exede.com/
Email: Email Exede

Executives

CEO: Mark D Dankberg
CFO: Shawn Lynn Duffy
COO: Richard A Baldridge

Exede History

Exede was launched in 2012 by ViaSat, Inc. The company operates a satellite based internet and telephone service. The company is powered by the Via-Sat 1 satellite, which has won the Guiness World Book of Records title for the satellite with the highest capacity for communication services.

As of 2015, the company has more than 687,000 customers in the US. The company provides services for those who live in remote areas who cannot use cable based telephone or internet service. The Via-Sat 1 has 63 beams and a 15 year lifespan. The company plans to launch Via-Sat 2 sometime in 2017 and is expected to double the Via-Sat capabilities.

Customers use a satellite dish, similar in size to other television satellites, as well as a wifi modem for service. The company also offers voice over IP for telephone service. Dish Network is the major reseller of Exede, although they market the internet service under their own name. The Via-Sat 1 satellite is the one used by American Airlines and others for broadband service while in-flight.

{ 9 comments… read them below or add one }

Sandra Van Dyke July 17, 2017 at 12:00 pm

Never, ever again. Bunch of thieves!!!!!! I am so angry!!!!!! I moved June 1st, asked for you to move my service. You sent me an email saying that it couldn’t be hooked up at new address, no sight line, ticket closed. Last week my card was charged $160.55 for that old address at 3827 East Smith Road, Bellingham, WA. I spent 4 hours on the phone with you, to be finally told it would take 7-10 business days to refund that. Yesterday, you took $223.00 out of my account, for the new address that has never had service. I am SOOOOOO ANGRY!!!!!! That was my car payment. I now sit on hold with your agent waiting for a manager. I want my refund back today. I will call the newspapers, the better business bureau, my government officials etc if I don’t get a response today and a refund by tomorrow. As it is, you now owe me almost $400.00 taken out of my account for no good reason.

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Mary miller July 10, 2017 at 7:39 pm

Guess what they are out sourcing their customer service in another country so if Any complaints ,It Will Not Matter. I told them I have very bad reception and on their Liberty Pass after 6 days so it is worse than dial up. Believe me you will be sorry if you get this service. Now to disconnect I have to go up on roof to remove everything and I am disabled So they will charge me $90. Or if not return equipment it is $300. Remember you were warned, I was also not PAYING the price.

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Rosa Meadows July 6, 2017 at 7:43 pm

Absolutly the worst company ..thieves, crooks, swindlers. Everything in previuos quotes is happening to us, they failed to provide ther services, charged us twice, in 12 days of asking for service then canceling, they have stolen nearly 1000.00 from our account! RUN RUN RUN from this company!!!

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Renee Mercer June 27, 2017 at 12:08 pm

Who can I talk to about High Speed Internet in my area. Because of the lack of cellphone towers in my community no one offers high speed internet only with the satellite dish. But a new Cellphone Tower is being put up, would your company be interested in running cable lines to provide really fast, high speed internet in our area
?

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Johnny William Collins3 June 12, 2017 at 12:03 pm

It has been 16 days and still no refunds
You can take it but not give back

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Bob Cumberland June 6, 2017 at 10:43 am

I opened a new account with EXEDE in May, the LIBERTY 30 program. The price was quoted as $69.99 plus $9.99 for the equipment lease. Then my first bill was $181, and when we called they now tell us this plan is not available. I have an email from you EXEDE along with a letter showing this price. I have sent countless emails, and have placed phone calls, and even sent a letter to VP OF CUSTOMER SERVICE in Englewood, CO and received NO RESPONSE. I need SOMEONE to take ownership of the $69.99 price and I EXPECT a call or mail ASAP.
the phone number is 719-376-XXXX
I will not continue paying $181, and I will cancel this product and get my attorney involved if I need to.
The phone number is 719-376-2XXXX

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Sarah Buchanan May 12, 2017 at 4:14 pm

I saw a ad in a classified paper saying unlimited wi fi. When I called the number I was told it was 49.99 a month. I explain I was with Hugenet and direct tv. I had a remaining 2 yr contract with Hugenet and I was not happy with the service because after 10 gb my internet would slow down. I had a free zone in the wee hrs of the mourning but being an elder that was out for me. So I told them I was looking for internet that wouldn’t go down. That way I could stream programs on my computer. I could get rid of direct tv and Hugenet which would save me some monies since I am on a fixed income. I would not be under a contract. I could not afford the two anymore. The Excede rep. offered me a discount of $10.00 if I had direct tv but again I told them with what they were offering I wouldn’t need direct tv. The man I talked to told me I would be able to do all I wanted to do with Excede with no problems or reduction of internet.. There would be no reduction in the internet services. I told him I would have to pay a termination fee for Hugenet but in the long run It would be worth it. He assured me I would not have a problem. He also represented Hugenet which he said the same thing about no interruption in service with him and that excede was a much faster wifi. He never said anything about a contract. I arrange for the installers to come out. That same day I called Hugenet( whom I still had a 2 yr contract with them) and cancelled the service based on the information I was given. I also did not renew my services with direct tv. A few days later I received a letter from Excede with a bill for $60.00 plus $9.99 for equipment fee. It also said I was making a 2 yr commitment in the agreement. What agreement? I did not commit to a 2 yr agreement. The price was not what was told to me. I was also told I was signed up for Liberty 12 boost 25 + free zone. I talked to customer service which the rep. was very sorry about what happen. Her remedy was $10.00 knocked off bill for 12 months and $25.00 off first bill. I gave up Hugenet risking a termination fee and Direct tv for Excede based on all lies. Excede’s wifi is the same thing I was getting from Hugenet with some minor differences. I would have stayed with Hugenet. The installers also took my Hugenet dish. Now I am being threatened with the possibility of termination fees for a contract I did not sign up for. I am left with nothing because of the lies and deceit I received FROM Excede.

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Stephanie Holmes March 9, 2017 at 10:45 am

Just like Irene Guevara said it happened to me also. Then on top of that mine didn’t for a couple of days after the installation for some technical issues. When I ran out of my data in a few days I cancelled and was told tby the CORPORATE OFFICE mind you that I would not be charged an early termination fee and would be sent the box for thevreturn of the equipment. This took place in November. In January, they started charging for service again! Well, I still had the equipment. Will you never sent the box so I thought you didn’t want it. It’s at my house, but I can’t use it. So I send it back and NOW the ch as rge me for early termination fee! SERIOUSLY!

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Irene Guevara December 22, 2016 at 9:34 pm

First of all iwant to say why? I was falsely advertised that my freedom plan with boost off 150 gb unlimited package was UNLIMITED. The salesperson told me i had no worries (mind you it was recorded ) that it was unlimited fast internet. He never told me you can run out of the 150 gb. Never once atleast mentioned it. We did for our two little boys who only wanted internet so they can watch videos and cartoons on their new xbox we so much sacrificed for just to be lied too and not get what we promised. Please give me answer this is not right. This is false advertising. Ive only had your services for 1 week and 3 days all i want is to cancel.

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