eBay Corporate Office

eBay Corporate Office Address

eBay Inc.
2065 Hamilton Ave
San Jose, CA 95125

Contact eBay

Phone Number: (408) 376-7400
Fax Number: (408) 516-8811
Website: http://www.ebay.com
Email: Email eBay

Executives

CEO: John J. Donahoe
CFO: Robert H. Swan
COO: Devin N. Wenig

eBay History

eBay was originally founded under the name AuctionWeb in 1994 by Pierre Omidyar in San Jose, California.  The first item sold on the site was a broken laser pointer. Growth was rapid.  In January 1997, the site was hosting 2 million auctions per month.  In September 1997, the name was officially changed to eBay. Also in 1997, the company received venture funding from Benchmark Capital. Meg Whitman was hired as CEO in March 1998.  eBay went public in September of 1998. In 2002, the company purchased IBazar and Paypal. By 2008, the company had expanded worldwide and is one of the few success stories from the dot com bubble. The eBay corporate office is still located in San Jose, CA.

{ 283 comments… read them below or add one }

pam May 22, 2015 at 11:40 am

Most unprofessional people, I purchased hair extensions cheap, ugly and when I colored it , it created a chemical reaction, they never refunded me

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Richard May 20, 2015 at 10:40 pm

Offender becomes Victim. Recently, I began using my E-bay account more frequently. It sounds like such a great idea. If you want to sell a product, then use Ebay. Nothing could be easier. Ebay protects you. This is what I thought. I was so wrong. I listed two Cartier Watches. Box and Papers. Retails for $11,000 and I wanted to pass the savings to others. Sold each watch around $6900.

The mission and goal of Ebay worked. They found my first buyer. Ebay notified me stating “Congratulations you have sold your item. We have your money in our holding account with PayPal and as soon as you mail the watch we will release the funds from our holding account to your PayPal account.”

It didn’t sound right. I always thought the money went into my PayPal account and Ebay protects the buyer to ensure that I mail the item after payment. As it turned out the buyer was a fraud. Not sure how Ebay made the fraudulent buyer accountable for his evil actions.

So, I “got back on the horse” and thought I would list another watch for sale. What are the chances of having another buyer pass through Ebay’s requirements to be a buyer. My auction completed and the buyer was to receive the watch I offered. To my amazement, he was a fake. It took me one day of confirming with PayPal and Ebay the buyer was a fake.

How much money did I lose? I didn’t sell the watches. Lost half a Sunday day expressing my frustrations to Ebay how they could allow another buyer to scam a seller. Very polite always the agents but how could one measure the potential damage to my reputation as a seller with watches being listed and then being listed again.

How does Ebay show their support and help make me feel better. They take down my account and the items currently being offered. They needed verification of my identity and confirmation of my balance of PayPal? Why PayPal? Isn’t their partnership dissolving?

It is taking me hours and hours to to fight with Ebay to get my account listed.

I haven’t sold one item by no fault of mine.

Need to ask and any future sellers need to ask “what value has Ebay added to the quality of my life? How have they raised my revenue?”

If someone knows the answer, please let me know.

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Judi Fang May 18, 2015 at 2:37 pm

Add me to the list. Haven’t used my acct in a while. Good account. Changed email address and phone no. Since last used. Now am told there is no way to update my acccount. Have to start new account and throw away years of good ratings as buyer. Customer Service in Phillipines useless. No access to anyone here in US. No way to update my account with current info. I just put in a bid on an item. No way to cover my bid. Just wonderful. Now I understand how scammers can just keep opening new account after new account. Sad way for current executives to destroy what was a good business model once upon a time. Greed and disastrous administration. America’s new business model.

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JEFF May 11, 2015 at 11:18 am

I received a message from Ebay. When I try to get clarification from Customer Service they do not understand. I ask to speak to someone in the US and they tell me it is not possible. When you ask for a supervisor they disconnect your call. I guess EBAY no longer wants our business. The Customer Service is terrible. ETSY has much better service. We should all switch to them. EBAY is not what it used to be. They sold us all down the river

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cj May 13, 2015 at 2:26 pm

Better buisness bureau!

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Herm May 11, 2015 at 11:02 am

Everyone hates eBay. It’s ignoring and tossing all the people who started it and servicing only the power users who bring in the huge revenue. What a crappy way to run a company.
eBay haters have been invited to join XSClobber, just soft-launched. Free. Like eBay back when it was fabulous. Even better because it’s free.

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THOMAS KOCHEN April 24, 2015 at 4:06 pm

IF WE ARE EVER GOING TO GET ANYTHING DONE ABOUT THE WAY WE WERE TREATED WE HAVE TO ALL GET TOGETHER. COUNT ME IN

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THOMAS KOCHEN April 24, 2015 at 4:02 pm

I have been calling ebay and emailing them over a five year time period most of the time was placed on hold or switched to extentions getting no where and no one could tell me me anything til finally i gave up . Finally i was bound to get a answer for three days i spent hours on the phone ,for them to say i had a bill of 146.+ for adds five years ago . which i do remember placing but were surpose to be free . Never did i recieve a bill or a phone call any reason for being charged , even when they had my infomation on file . then to find out they tryed to charge my credit card which by that time was expired . With out even getting permission. Anyway to make a very long story short they told me because of their bookeeping the only way to staighten this out was for me to pay this bill and in 24 hours they would credit my account . I said would you pay me money for something you didn’t owe and i will credit you back in 24 hrs , of which they replied no !. so they said they would email me stating that i would be refunded moneies after 24 hrs . Against my better judgement i payed the bill and quess what F— AGAIN by the same company .after writing and calling several times getting know where again ,then i get a email from the same person i had spoke to saying he was soory he was out for a few days but would besure to take care of it, AGAIN NOTHING . BUT A SCAM, I CONTINUE TO CALL AND EMAIL AND NOW THE WON’T EVEN RETURN MY REQUEST .WHAT..COUSTOMER SERVICE !!!!!! I NEVER WOULD HAVE EXPECTED A COMPANY THIS LARGE TO BE SO BAD BUYERS AND SELLERS BEWARE . Last thing i told them was they should lessons from Amazon and Sears on how to service thier coustomers. I have given them A CHANGE TO MAKE THINGS RIGHTor reply but they just care !!!!!!

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Tim April 23, 2015 at 1:25 am

I sold a rockslide super crawler to man and after a week decided he was not satisfied and wanted my to refund , said one of the batteries was bad and truck was defective , I had no returns on my listing and ebay took his side and let him send it back to me and wants me to refund all his money I called ebay and filed claim on him and talked to Ebay many times and they say you can appeal but ebay lady told me they won’t reverse there decision after its made so what good is the right to appeal . I received the truck back and it had been altered and a part was missing I recorded everthing from time I open box and end of test run , I did this in real time recording with clock showing its real time and that the man filed a false claim and lied about what was wrong with truck and EBAY told me they would not accept my video because they don’t watch videos or pictures and they made there decision they did not even care that the truck had been altered and I have been with EBAY sense 1999 with 100% positive feedback and EBAY stilled screwed me over on this and now they say if I don’t pay they the money they are going to suspend my account . I don’t agree with Ebay and I have proof the buyer filed a false claim and seems NOBODY at EBAY gives a damn about the truth !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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michael segal April 20, 2015 at 2:06 pm

I have been mistreated and lied to and at the end of it all told by several supervisors that they “apologize” but there is nothing they can do about it. This morning one very nice supervisor said she is the last resort and above her management doesn’t talk with customers and even though I am right and EBay is in the wrong there is nothing they can do and I am stuck. They are charging me for a commission on an item I haven’t even collected on and on top of that they have a hold on it when the customer picked it up locally? They told me to release the funds have the customer send an email saying they picked it up which we did and then now they say that isn’t good enough. This morning g I was told that local pickup isn’t even good to do for this specific reason. I wanted to speak with a management supervisor and got nowhere. This is why people hate big corporations and rightfully so. I have removed the rest of my items for sale and will not do another thing with EBay ever again after I get my funds released from PayPal. They did tell me that they are appreciative for me pointing out how one of their call cente4rs is not relaying proper information and they will correct it, of course at my expense. I may be one small person but I can assure you that I will tell every single person I come in contact with to not buy or sell anything ever on EBay. In China they have a proverb that says; “Even the smallest of pebbles can redirect the mightiest of streams”

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daphna barak April 14, 2015 at 6:46 pm

I am wondering why we don’t all get together to form one lawsuit against ebay. Everyone I have spoken to hates their customer service. I don’t know why they bother even having them? If they won’t care and listen to us as individuals maybe they will as a large group?
I have a friend who works for a newspaper and am wondering if I should call her up and ask her to interview customers who have dealt with ebays customer service?
Maybe that will get ebay’s attention?

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daphna barak April 14, 2015 at 6:18 pm

I am writing about my suspended account. I called up ebay and got no help from anyone. They told me that my account was suspended without appeal. I did nothing wrong and no one even contacted me to see what or why. I purchase an ebay deal and my son purchased one even though we have different accounts, license #’s,, credit cards. He is his own person and neither one of us checks in on the other members of the family to see what they are purchasing. They say because it is the same address and IB. Well, duh, of course it will be the same. My kids live at home. If I did something wrong I would understand. I have excellent ratings both as a buyer and seller. I asked them at ebay why they just didn’t knock me off the ebay deals. I couldn’t get anywhere
with them. This is maybe the 2nd or 3rd time I purchased on this ebay deals. Of course I still get emails from ebay on my gmail. I am so upset about the injustice of it all.
When sellers mess you over or don’t send you the items you paid for they don’t suspend the account. When a buyer makes a purchase and to date I don’t understand what is wrong with someone in the family who works and pays there own bills buying the same thing????My lawyer asked that I get a letter from them what exactly was done wrong.
All I got was that they didn’t have the information so WHO does? This is not the first time I had a problem with ebay. I understand they need to monitor but they should contact or email the client with an urgent message to contact the. My family is all on the same plan and we received an upgrade at the time the Iphone gold came out. We decided to sell them. I had 2 posted and ebay stopped the sale and wanted to know where I got the phones and proof. By the time it was all straightened out after they received all the papers. I made at least $100.00 less. I did not receive any apology or compensation. They can mess you up and that’s it.
I have contacted a lawyer. I just don’t see why I need to lose out time and money for poor handling of cases. There should be contact or at least 2-3 attempted contacts.
To just make a decision on limited one sided information and to say this can’t be appealed. Why in the world not??/ What was done wrong??? There is no one to talk to??
I tried calling corporate office of course you can’t speak to anyone. I feel like I am dealing with someone in a third world company.
Shame on them for this kind of public relationship. It is people like us who turn them into large corporations.

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Paul in NC April 14, 2015 at 5:31 pm

Count me as yet another highly dissatisfied Ebay user. I made my very first purchase on Ebay as a guest without opening an account. Seemed like a reasonable way to go about a first use of the website. Very first purchase I get ripped off. I go over the Ebay website with a fine-toothed comb trying to find a way to lodge a formal complaint against the seller. Without an account, it’s impossible. I finally had to settle with the local BBB in seller’s town. Moral of the story: Don’t shop on Ebay. Go to Amazon.

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Leon Hales April 10, 2015 at 7:27 pm

For all you guys complaining about ebay-Why are you bothering-This company have turned into a bunch of self condoning criminals-They very rarely reply to email, customer service is non-existent, in fact, it’s criminal that they call it customer service-They allow fake items to be sold even when they have been advised using the “report item” function, instead, they choose to ignore it. I would imagine this is a world-wide problem, not just the UK or US. They have clearly got too big to recognise where their humble beginnings were. Whoever runs this company now should be ashamed of themselves and the companys reputation but I don’t think they really care.

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chichi April 7, 2015 at 6:25 pm

On March 31 2015 got an email from ebay that My selling privilege is suspended for 3 days because my listing contained e-cigarette and drug paraphernalia, GLASS GLOBE VAPORIZER, AND KANGERTECH VAPE COILS.
Three days later my selling account was reinstated and I was able sell, but not the vaporizers. I have say there are 1000′s of sellers on ebay who selling the very same items, for yrs and they never been bothered, I was told if I relist those items I will be suspended indefinitely. Corporate office should look into these problems, that one can sell one thing,but the other seller can’t. I do not care if it is a dog poop if one can sell the other can sell the same.
Should I call this singled out? or discrimination? whats the best word for it.
I am pissed beyond believe, that I see other selling and I have not sold anything in the last 5 or 6 days because of ebay singled me out. How can they do that?
Corporate office should have more control over what their websites are doing and how capable those people are who’s working for them. I will contact the BBB filing complaint and I will go as far as I have to, to reach out to someone who can help. We can not let ebay jerking us around, because we want to make our living, not matter how good job you do, or how please your buyers are some AW is always steps over you.
By the way I am Top Rated Seller, and I have been after a month I stated selling.
But who cares!!!!!? No one.!

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Jeffrey Schutzman April 7, 2015 at 4:15 pm

I made several purchases on e-bay. Recently I was not able to log in to my account using my user ID and password. I made several attempts with customer service. All in vain.
Still can’t log in. I give up in frustration. Will not use e-bay again unfortunately.

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rok April 6, 2015 at 4:53 pm

I would really get in contact with some one who can do something….
My selling account has been suspended; reason- too many opened cases” Undelivered item” I had solve all cases with buyers, refunded them or send another package, since packages were lost due to severe snow storms in US. They left positive feedback, but my account is suspended.
Help… Anyone….??? Please Your customer service dont care…

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ian April 5, 2015 at 11:33 pm

I sold some shoes to a guy in Brazil. They took a while to arrive. Before they did the customer lodged a claim with you for non receipt. I appealed, “hang on a second, they’re coming from Australia, it’ll take a while”. You declined the appeal. The shoes arrived as confirmed by the (honest) customer on 21st March in a mail to me in the eBay system. I wrote to you several times. THE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOES. Instead today you sent me an invoice for $119, cost of shoes and post. I called you, was on the phone for 48 minutes. Your customer service said “yes we can see the customer has confirmed receipt of the shoes but there is nothing we can do. The invoice can’t be cancelled and you have to pay”. Despite THE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOES.
If you’re vaguely interested in sorting this out feel free to contact me.
THE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOES
THE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOES
THE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOESTHE CUSTOMER HAS CONFIRMED HE RECEIVED THE SHOES.
But there is northing eBay can do other than take my money.

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Nick Goodrich April 2, 2015 at 3:12 pm

Well, it’s been several days now and again, Ebay has let me down. You would think someone would care about the image that Ebay is “supposed” to portray…

No one has called, no one has written, they just don’t give a d**n…

Nick

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jeff April 4, 2015 at 6:33 pm

nick I know what your talking about I was suspend because I used bad language.lol and I was called gay,i was called other things that I cant say.i would like too get more then just one person involved in this.im going to start a complainant towards the BBB.and too get back to your problem they wont call u back everytime u talk too someon its from another country.

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Daniel DeAngelo April 13, 2015 at 9:37 pm

Count me in on any group complaint. My selling account was suspended TWICE by eBay because I am disabled and shipped some items late over the holidays due to a back injury. Even though I confirmed delivery of every item and sent all customers free merchandise to make up for the delay and received nothing but positive feedback, eBay claims that I am “too slow”, even though 99% of the time my orders ship on time. I was twice told that my account would be re-instated by someone at eBay only to TWICE have it restricted again by someone ELSE at eBay.

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Nick Goodrich April 23, 2015 at 5:17 pm

Jeff and Daniel;

So, what are we to do? Is there a lawyer out there seeing any of this? Can we get some legal representation somewhere and end this injustice???

Come on, there has to be ONE hungry lawyer out there…

Nick

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D. Nelson April 2, 2015 at 12:18 am

No other way to put it other than ebay sucks!!!!! They are always looking out for buyers and are always clamping down on seller terms to limit sellers discounts. I’ve been selling since 2005 and ebay has continually made it tougher and tougher on sellers. Between limiting searches and showing buyers the number of watchers, which under minds the sale, I pray for the day that ebay crashes or another site kicks their ass!!!!!!!!!!!
Customer support sucks
Fees are not worth it!
I cant wait to start my own site and NEVER deal with Feebay again!!!!!!! as well as trash Feebay every chance I get!!!!
I have given Ebay many chances and they still continue to be a multideath heartless conglomerate that only cares about the numbers.

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D. Nelson April 2, 2015 at 12:23 am

long story short, after 10 years of Feebay I have had it with customer support saying we’ll pass that info on, what a joke!!!!!!!! I could list a dozen complaint but its pointless and Feebay does not give a S–T!!!!!!

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Romano April 29, 2015 at 2:11 pm

Hey there! I’m a seller on ebay. Sold a laptop to a guy in Texas, I’m from Michigan. After the laptop didn’t get delivered on an estimated date, buyer started piling up my inbox with his questions. I explained him carefully that many things might’ve happened, that usps doesn’t alwayS update the check whatever place they check in at, so that’s why buyer doesn’t see any updates after the one that says the package left the post office where I dropped it off. It’s been 9 days. Package still wasn’t delivered. He opened a claim and wants a return. AND I still don’t know where the package is. I called usps main customers service number. They said someone will contact me in a couple days with the investigation report. I went to the post office where I dropped the package off. They said they’ll call me IF they find anything out. Then, I call ebay, explain them the situation. They say that I should’ve put insurance on the item. I didn’t put any insurance on it because that particular post office never screwed up before. So now I’m in a situation where ebay refuses to help with finding the package (from what I understood, they don’t even have to help mme) and usps can’t do anything. And all ebay ‘s seller protection is bull crap. They’d much rather take buyer’s side, because it is easier to just make me refund him. I understand his situation too. But he gotta understand mine as well. I don’t wanna refund the buyer just because I don’t have my item either. It seems like a dead-end situation at the moment where it’s always seller’s fault.
Any suggestions on what I can possibly do?
Thanks.

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Patrick Lo April 1, 2015 at 8:57 am

I have been a long time seller on ebay. Recently, I sold a gift card. Everything seems to be okay until Paypal told me somebody used committed a fraud using somebody else account to pay for my gift card. They promptly reversed the charge. In the meantime, the “buyer” got the code. So I am out of $110. Filed a case with Paypal, but they said nothing they can do since they do not cover digital items. They suggested me to file my claim with ebay. Amazingly, ebay tells me that they cannot do anything.

This is a case where the business does not stand behind its system. The ebay system works because buyers and sellers have trust and confidence in the system. My recent experience tells me that all but ebay believes that. The so called seller protection is hot air at best.

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Nick Goodrich March 31, 2015 at 2:36 pm

I have been struggling with Ebay personnel for months now. I have been passed from one person to another since November. Finally, I wrote two letters with an email response from Ebay (why can’t I email Ebay staff?) that totally buffaloes me. Ebay says that they cannot tell me why my account has been robbed of several thousands of dollars!!! I have provided several pieces of documentation outlining all steps that I have been through to no avail…
I to would sue or join a class action if any lawyer wants to represent me. This has to be the worst consumer relationship I have been involved with. NO ONE WANTS to assist or delve into the problems within Ebay… Can anyone suggest a solution? I have been robbed of several thousand dollars and Ebay says it’s not their problem…

Good grief…

N

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Bob Frey March 26, 2015 at 9:36 am

I have been trying since March 1st to get an answer why Ebay’s Feedback system has not been working. I have called customer 4 times and did not receive an answer. If, Ebay cares about feedback from buyers or sellers, they need to repair this service, if not, Ebay needs to delete the feedback reply from their site. I like the system, but if something isn’t done, there are other sites to buy and sell on. Yes, I have been in touch with others, who have the same problem. OK, Ebay, it is is up to you, what are you going to do and when!!!

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johnbelda March 24, 2015 at 5:07 pm

The purpose of this memo is to outline the eBay and PayPal locking of accounts for my wife Connie. Her accounts have been locked through action that PayPal has taken regarding fraudulent activities that are factually incorrect: The background is as follows:
(1) About 6 to 12 months ago Connie received an email that was purportedly from PayPal that she perceived to be spam. Connie did not respond as she rarely uses PayPay due to some unauthorized activities some time ago. Further, when she clicked on the email address of the sender, it clearly indicated that the sender’s address was not PayPal, which is generally an indication of spam mail.
(2) Connie was denied the use of PayPal when she attempted to purchase an item on eBay recently and then contacted PayPal via telephone.
(3) The PayPal representative advised that she is blocked from the use of PayPal because her account has a balance due of approximately $128.00 due to a sale that she purportedly made on eBay. She has sold three or four things on eBay, but nothing that would generate a $128.00 fee or sales commission.
(4) The PayPal representative indicated that this amount is due to a commission owed to PayPal from the sale of a Cadillac automobile. Connie never owned a Cadillac. No one in our family has ever owned a Cadillac. Neither Connie nor anyone else in our family has ever sold an automobile on eBay.
(5) Connie has never received any messages from eBay that she listed any property of this nature for sale on eBay. I have sold several items on eBay and I always receive an email message that notifies him of such listing.
(6) Connie therefore advised the PayPal representative that this was an obvious fraudulent listing. His response was that the PayPal records do not go back far enough to research this purported sale of a Cadillac by her, so he could not identify either the seller or buyer of the Cadillac. Wait a minute! If PayPal is able to identify that the alleged item that she purportedly sold was a Cadillac, then why cannot PayPal identify the seller and buyer of the Cadillac?
(7) She has never received any indication from eBay of a listing of any automotive item within the past fifteen years.
(8) She has never received notification from Pay Pal of an amount due, but then her eBay and PayPal accounts were locked, again without any prior notification of such action.
It is clear to any reasonable party that someone hacked into her account not for the listing of any Cadillac, but rather for the payment of a commission relating to the sale of such item. Further, both eBay and PayPal have taken action against her without any prior notice or reasonable identification of facts. The purported sale of a Cadillac by me is entirely bogus and fraudulent.
Her accounts at both eBay and PayPal should therefore be corrected to comply with the factual situation that has actually taken place.
Connie spent more than one hour today in phone discussions with four different representatives of eBay: (a) resolution disputes, (b) account takeover team, (c) trust & safety department and (d) billing department. She inquired of each party whether there was an email address to which she could send this information so that it would not have to be explained four different times. In fact, several of the representatives represented that they would provide their email address but then never did.
The matter is not resolved and Connie is waiting for a return phone call from one of the eBay employees listed above.
We would appreciate one of you contacting us to resolve this issue. If we cannot resolve this matter, then we will take it to the next step, whatever that may be.

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Kurt Khacherian March 22, 2015 at 3:56 pm

CEO: John J. Donahoe
CFO: Robert H. Swan
COO: Devin N. Wenig
This message is for any of the top executives of EBay. I sold a Large Lefty Cannondale Jekyll 800 Full Suspension All Mountain Bike on EBAY on 2/10/15 for $950.00. This bike was paid for by Tamarah Cohen (EBAY User Sonictonic) via Paypal 2/10/15 (showed paid same day) and personally delivered the Mountain Bike the same day. This EBAY user has defrauded me because she claims she never authorized purchase of bike which is not true. I contacted buyer Tamarah Cohen via email through EBAY (see the email where she requested to personally pickup the bike) and via phone approximately 1PM on 2/10/15 which I verified via EBAY user information who requested her husband personally pickup the bike because she purchased for him. This made sense because it is a Men’s Bike so I obtained a statement in writing authorizing her husband to pickup the bike with a copy Tamarah Cohen’s Drivers License. In addition, I had her husband, Robin Lee Johnson, provide his Drivers License and sign a statement that he picked up the bike in condition as listed on EBAY which he did at approximately 5PM (can provide all documents). After contacting Sherman Oaks Police Department and San Bernardino County Sherriff’s, I have verified that the vehicle driven to my home by Robin Lee Johnson to pickup the Bike 2/10/15 was registered to a Cohen. On 2/18/15, Paypal notified me that they are charging back the $950.00 for the Mountain Bike claiming the customer never authorized the purchase which is untrue and she is attempting to defraud me, EBAY and Paypal. Paypal has an open case with regarding the transaction and I authorized EBAY to review all the 10+ documents I provided them or I can provide directly to EBAY. Paypal charged back the $950.00 + $47.85 credit card fees and EBAY has charged me $113.70 and still shows that the Bike was paid for. I have reported the buyer on EBAY but I need an Executive from EBAY to contact me to get this Fraud Case resolved. Thank you, Kurt Khacherian (EBAY user cyclemann44).

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Ebay Buyer March 21, 2015 at 2:07 pm

Horrible customer service. 7 hours so far on the phone being bounced around to different departments because I was scammed by a seller. Each ebay rep I talk to states they are opening a case and deciding in my favor. Days later, no refund or case shows up on my account. I am beyond upset, fed up, and disappointed. I’m on the phone again being lied to by your overseas phone support. I will be closing my ebay account it this is not worked out ASAP. Ebay- you fell apart.

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Bill Stewart March 17, 2015 at 4:50 pm

Ebay at some point stopped caring about its sellers and focused on its buyers. The customer service is poor. We have had several scams happen where they reward the buyer. Poor business model. What a shame.

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Donna Walker March 13, 2015 at 12:41 pm

In July 2013 and Jan 2014 I had a lot items sold from my home whi h added up to thousands I was told some of my items were sold on ebay. My phone 850-217-**** lived in Navarre florida need to talk to someone. Asp

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Dwain Kindelberger II March 12, 2015 at 10:30 pm

I’m too the point of filing Suit against Your Company for how You have Handled my business! I have never had a negative issue on my behalf, in any transaction that I’ve created. The issues that I had, were created by the information and actions of your employees! I have kept record of everything that I have been through with your company, as well as having multiple witnesses too the issues that have occurred, as well as the sales associate that sold me a prepaid card too pay the original debt. Your Company gave me a $5.46 debt on an account that was more than 2 years back. I paid the balance with a prepaid card. Your business center showed that the transaction was successful, but then the customer service side stated that they couldn’t see that it had gone through. So your Companies 2 departments having no contact on something that is beneficial too my business is Your first Issue You screwed me on. I spent 2 months trying too clear it up (I know You Better have records saved after I have asked too be recorded every single time we speak!). I had a PS2 with games listing and your suspension caused me too have too; CONTACT YOUR CUSTOMER SUPPORT, WHO IN TURN WALKED ME THROUGH SETTING UP A NEW ACCOUNT AND TRANSFERRING MY ITEM OVER TOO THE NEW ACCOUNT! THIS TRANSFER SHE DID; STILL LEFT THE ACCOUNT OPEN, AND LEFT THE PROBLEM, BUT NOW A NEW PROBLEM EMERGED! I Lost the my extra options that were given too me, hence the reserve that I had set was removed, without me being notified that I didn’t have the same options!!! So the customer bought my item for only $85. Instead of the $275 reserve I had set up myself, when I had my account open! I had too contact the buyer and apologize for the inconvenience, as well as explain everything too him. I was fortunate that he was a nice guy and understood. So with that cleared up I still had the issue of a payment of $5.46; on an account that I now had set up, too settle the one that was never deleted by Your CSR That guaranteed me She would solve it! OK, I then decide that I’m going too sell an item and too make sure that things are ok, I paid the debt, AGAIN!!!! But, this time I was set on it being corrected and paid 2 times!!! Paypal had an issue with my bank because of the previous issues with your company, in so Paypal knowing that I am a valued Customer vouched for me and was kind enough too make both payments too Your company! So You then have 2 payments for something I shouldn’t have had too pay, because of your companies negligence! Your CSR I Spoke with (a Male) Informed me that the first payment would be used too correct my issue and that with 4 business days the remainder balance of $5.46 would be sent back too Paypal too clear up the overpayment and show a good Faith Gesture (proper Business), But as you will find in Your history that you still have that amount and I was again lied too by another CSR representing Your business! So after going through more phone calls with your EBAY and Paypal as well, PayPal was kind enough too lift the $5.46 that you held on my account with it being suspended (with money in it-so the suspension was because of your screw up, not mine, but I’m the one who can’t sell what I have too, in order too provide for myself and my family!!!) I am now just able too use the account again after hours of my life wasted that Your company should have been able too resolve in minutes, but You want too save a dime, by not giving your workers the ability too make the necessary moves too handle proper business! I state this for the fact that I now have a NEW LISTING!!! Yet! Your Company has done the same thing too me that it has over and over!!! You limited my options and penalized me because your technicians can’t do what they were supposed too do!!!! You have this big $$$$ offered for when someone is scammed and other ISSUES!!!! Well EBAY You have cost me approximately $200k over the coarse of the past 2 years! Yes $200k!!! I have that much in organized products that I have sitting collecting dust, because Your company can’t get simple task done RIGHT!!!!! You are correct, I have every right too be beyond Furious and the worst part is I have been a complete gentleman every time I have ever contacted your Company and I’ve never done You or any of your customers wrong, but You can’t treat me like a decent human being!!!! I’m not only a customer of Your Business, but I am a Medically Retired/Disabled Army Veteran who has multiple on going issues and I have tried too use your business too sell what I have collected, too keep from drinking myself too death!!!! I Chose Your Trusted Business, too do something positive and keep me from going off the deep end, but as You now realize, from everything that I have written You! Your simple procedures that you could have taken proper actions with, could have been beneficial and helped me, if Your Company DID YOUR JOB PROPERLY!!! I want Your Company too reimburse me for everything you have cost me over the course of the past 2 years. I have screen shots of everything that I have gone through with your Company and I hope that you have the recordings that I mentioned at the beginning of this Email!!!!!! I will post this along with proof on every media site that I can find, too let them know exactly how corrupt your system is! Especially too someone that has only positive feedback for the 4 years I have used your company! You have no idea how many hours you have cost me and the headache you have caused, by not having a proper contact!!! I asked over and over too speak too supervisors and never was allowed too speak too one, much less someone of importance in Corporate! I am highly distinguished in things that I have accomplished over the course of my life and I have done so, by being proper and going by the rules, but You have manipulated those rules, through your poorly trained CSR and cost me everything I have worked for!!! I want You too Pay for my Losses of over $200k I will send you pictures of everything in my home that I have and tried too sell on Your site and if you have recordings of when I spoke with the female that walked me through setting up a new account, You will hear me talking about my sports card collection of over 80,000 cards and my vintage toy collection of 200 plus vintage action figures that some are extremely rare. I have every item in my home and all documentation! I expect You too do the honorable thing after reviewing what I have written here thoroughly and You review every message that I have sent your company as well as any other means of communication that I have had with EBAY!!!! This is the absolute worst customer service experience that I could have ever had too encounter! I will State this once more too be clear!!!! All of my information is going too the better business bureau, All social Media, and any news site that I can locate! I have never in my life been this mad at anyone or any business, but Your Company has shown exactly what a successful business Should not do too make a Customer Go Through the Hoops and Holes Your company Has done me!!!! I expect You Reply too me and fulfill my request by tomorrow evening! You have my contact information!!!

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Yolanda Milford March 11, 2015 at 5:09 pm

I received an email that my account was suspended indefinitely after not having used it for months. I call to ask why and I am told the details are in the email. There were details but they were very vague. Then she tells me that Ebay will not disclose internal information. What kind of crap is that? I don’t really care so much but if my account was compromised I should have the right to know.

RIDICULOUS!

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MARK KLUEH March 16, 2015 at 7:47 pm

ABOUT 4 MONTHS AGO I WAS SUSPENDED FOR NO REASON PLEASE CALL OR EMAIL TO TALK ABOUT THIS. I SOLD 6500.00 IN 3 MONTHS.

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