eBay Corporate Office

eBay Corporate Office Address

eBay Inc.
2065 Hamilton Ave
San Jose, CA 95125

Contact eBay

Phone Number: (408) 376-7400
Fax Number: (408) 516-8811
Website: http://www.ebay.com
Email: Email eBay

Executives

CEO: John J. Donahoe
CFO: Robert H. Swan
COO: Devin N. Wenig

eBay History

eBay was originally founded under the name AuctionWeb in 1994 by Pierre Omidyar in San Jose, California.  The first item sold on the site was a broken laser pointer. Growth was rapid.  In January 1997, the site was hosting 2 million auctions per month.  In September 1997, the name was officially changed to eBay. Also in 1997, the company received venture funding from Benchmark Capital. Meg Whitman was hired as CEO in March 1998.  eBay went public in September of 1998. In 2002, the company purchased IBazar and Paypal. By 2008, the company had expanded worldwide and is one of the few success stories from the dot com bubble. The eBay corporate office is still located in San Jose, CA.

{ 254 comments… read them below or add one }

Kurt Khacherian March 22, 2015 at 3:56 pm

CEO: John J. Donahoe
CFO: Robert H. Swan
COO: Devin N. Wenig
This message is for any of the top executives of EBay. I sold a Large Lefty Cannondale Jekyll 800 Full Suspension All Mountain Bike on EBAY on 2/10/15 for $950.00. This bike was paid for by Tamarah Cohen (EBAY User Sonictonic) via Paypal 2/10/15 (showed paid same day) and personally delivered the Mountain Bike the same day. This EBAY user has defrauded me because she claims she never authorized purchase of bike which is not true. I contacted buyer Tamarah Cohen via email through EBAY (see the email where she requested to personally pickup the bike) and via phone approximately 1PM on 2/10/15 which I verified via EBAY user information who requested her husband personally pickup the bike because she purchased for him. This made sense because it is a Men’s Bike so I obtained a statement in writing authorizing her husband to pickup the bike with a copy Tamarah Cohen’s Drivers License. In addition, I had her husband, Robin Lee Johnson, provide his Drivers License and sign a statement that he picked up the bike in condition as listed on EBAY which he did at approximately 5PM (can provide all documents). After contacting Sherman Oaks Police Department and San Bernardino County Sherriff’s, I have verified that the vehicle driven to my home by Robin Lee Johnson to pickup the Bike 2/10/15 was registered to a Cohen. On 2/18/15, Paypal notified me that they are charging back the $950.00 for the Mountain Bike claiming the customer never authorized the purchase which is untrue and she is attempting to defraud me, EBAY and Paypal. Paypal has an open case with regarding the transaction and I authorized EBAY to review all the 10+ documents I provided them or I can provide directly to EBAY. Paypal charged back the $950.00 + $47.85 credit card fees and EBAY has charged me $113.70 and still shows that the Bike was paid for. I have reported the buyer on EBAY but I need an Executive from EBAY to contact me to get this Fraud Case resolved. Thank you, Kurt Khacherian (EBAY user cyclemann44).

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Ebay Buyer March 21, 2015 at 2:07 pm

Horrible customer service. 7 hours so far on the phone being bounced around to different departments because I was scammed by a seller. Each ebay rep I talk to states they are opening a case and deciding in my favor. Days later, no refund or case shows up on my account. I am beyond upset, fed up, and disappointed. I’m on the phone again being lied to by your overseas phone support. I will be closing my ebay account it this is not worked out ASAP. Ebay- you fell apart.

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Bill Stewart March 17, 2015 at 4:50 pm

Ebay at some point stopped caring about its sellers and focused on its buyers. The customer service is poor. We have had several scams happen where they reward the buyer. Poor business model. What a shame.

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Donna Walker March 13, 2015 at 12:41 pm

In July 2013 and Jan 2014 I had a lot items sold from my home whi h added up to thousands I was told some of my items were sold on ebay. My phone 850-217-**** lived in Navarre florida need to talk to someone. Asp

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Dwain Kindelberger II March 12, 2015 at 10:30 pm

I’m too the point of filing Suit against Your Company for how You have Handled my business! I have never had a negative issue on my behalf, in any transaction that I’ve created. The issues that I had, were created by the information and actions of your employees! I have kept record of everything that I have been through with your company, as well as having multiple witnesses too the issues that have occurred, as well as the sales associate that sold me a prepaid card too pay the original debt. Your Company gave me a $5.46 debt on an account that was more than 2 years back. I paid the balance with a prepaid card. Your business center showed that the transaction was successful, but then the customer service side stated that they couldn’t see that it had gone through. So your Companies 2 departments having no contact on something that is beneficial too my business is Your first Issue You screwed me on. I spent 2 months trying too clear it up (I know You Better have records saved after I have asked too be recorded every single time we speak!). I had a PS2 with games listing and your suspension caused me too have too; CONTACT YOUR CUSTOMER SUPPORT, WHO IN TURN WALKED ME THROUGH SETTING UP A NEW ACCOUNT AND TRANSFERRING MY ITEM OVER TOO THE NEW ACCOUNT! THIS TRANSFER SHE DID; STILL LEFT THE ACCOUNT OPEN, AND LEFT THE PROBLEM, BUT NOW A NEW PROBLEM EMERGED! I Lost the my extra options that were given too me, hence the reserve that I had set was removed, without me being notified that I didn’t have the same options!!! So the customer bought my item for only $85. Instead of the $275 reserve I had set up myself, when I had my account open! I had too contact the buyer and apologize for the inconvenience, as well as explain everything too him. I was fortunate that he was a nice guy and understood. So with that cleared up I still had the issue of a payment of $5.46; on an account that I now had set up, too settle the one that was never deleted by Your CSR That guaranteed me She would solve it! OK, I then decide that I’m going too sell an item and too make sure that things are ok, I paid the debt, AGAIN!!!! But, this time I was set on it being corrected and paid 2 times!!! Paypal had an issue with my bank because of the previous issues with your company, in so Paypal knowing that I am a valued Customer vouched for me and was kind enough too make both payments too Your company! So You then have 2 payments for something I shouldn’t have had too pay, because of your companies negligence! Your CSR I Spoke with (a Male) Informed me that the first payment would be used too correct my issue and that with 4 business days the remainder balance of $5.46 would be sent back too Paypal too clear up the overpayment and show a good Faith Gesture (proper Business), But as you will find in Your history that you still have that amount and I was again lied too by another CSR representing Your business! So after going through more phone calls with your EBAY and Paypal as well, PayPal was kind enough too lift the $5.46 that you held on my account with it being suspended (with money in it-so the suspension was because of your screw up, not mine, but I’m the one who can’t sell what I have too, in order too provide for myself and my family!!!) I am now just able too use the account again after hours of my life wasted that Your company should have been able too resolve in minutes, but You want too save a dime, by not giving your workers the ability too make the necessary moves too handle proper business! I state this for the fact that I now have a NEW LISTING!!! Yet! Your Company has done the same thing too me that it has over and over!!! You limited my options and penalized me because your technicians can’t do what they were supposed too do!!!! You have this big $$$$ offered for when someone is scammed and other ISSUES!!!! Well EBAY You have cost me approximately $200k over the coarse of the past 2 years! Yes $200k!!! I have that much in organized products that I have sitting collecting dust, because Your company can’t get simple task done RIGHT!!!!! You are correct, I have every right too be beyond Furious and the worst part is I have been a complete gentleman every time I have ever contacted your Company and I’ve never done You or any of your customers wrong, but You can’t treat me like a decent human being!!!! I’m not only a customer of Your Business, but I am a Medically Retired/Disabled Army Veteran who has multiple on going issues and I have tried too use your business too sell what I have collected, too keep from drinking myself too death!!!! I Chose Your Trusted Business, too do something positive and keep me from going off the deep end, but as You now realize, from everything that I have written You! Your simple procedures that you could have taken proper actions with, could have been beneficial and helped me, if Your Company DID YOUR JOB PROPERLY!!! I want Your Company too reimburse me for everything you have cost me over the course of the past 2 years. I have screen shots of everything that I have gone through with your Company and I hope that you have the recordings that I mentioned at the beginning of this Email!!!!!! I will post this along with proof on every media site that I can find, too let them know exactly how corrupt your system is! Especially too someone that has only positive feedback for the 4 years I have used your company! You have no idea how many hours you have cost me and the headache you have caused, by not having a proper contact!!! I asked over and over too speak too supervisors and never was allowed too speak too one, much less someone of importance in Corporate! I am highly distinguished in things that I have accomplished over the course of my life and I have done so, by being proper and going by the rules, but You have manipulated those rules, through your poorly trained CSR and cost me everything I have worked for!!! I want You too Pay for my Losses of over $200k I will send you pictures of everything in my home that I have and tried too sell on Your site and if you have recordings of when I spoke with the female that walked me through setting up a new account, You will hear me talking about my sports card collection of over 80,000 cards and my vintage toy collection of 200 plus vintage action figures that some are extremely rare. I have every item in my home and all documentation! I expect You too do the honorable thing after reviewing what I have written here thoroughly and You review every message that I have sent your company as well as any other means of communication that I have had with EBAY!!!! This is the absolute worst customer service experience that I could have ever had too encounter! I will State this once more too be clear!!!! All of my information is going too the better business bureau, All social Media, and any news site that I can locate! I have never in my life been this mad at anyone or any business, but Your Company has shown exactly what a successful business Should not do too make a Customer Go Through the Hoops and Holes Your company Has done me!!!! I expect You Reply too me and fulfill my request by tomorrow evening! You have my contact information!!!

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Yolanda Milford March 11, 2015 at 5:09 pm

I received an email that my account was suspended indefinitely after not having used it for months. I call to ask why and I am told the details are in the email. There were details but they were very vague. Then she tells me that Ebay will not disclose internal information. What kind of crap is that? I don’t really care so much but if my account was compromised I should have the right to know.

RIDICULOUS!

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MARK KLUEH March 16, 2015 at 7:47 pm

ABOUT 4 MONTHS AGO I WAS SUSPENDED FOR NO REASON PLEASE CALL OR EMAIL TO TALK ABOUT THIS. I SOLD 6500.00 IN 3 MONTHS.

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