Dollar General Corporate Office

Dollar General Corporate Office Address

Dollar General Corporation
100 Mission Ridge
Goodlettsville, TN 37072

Contact Dollar General

Phone Number: (615) 855-4000
Fax Number: (615) 386-9936
Email: Email Dollar General


CEO: Richard W. Dreiling
CFO: David M. Tehle
COO: Gregory A. Sparks

Dollar General History

Dollar General was founded in 1939 by Cal Turner.  The first store was located in Scottsville, KY and was called J.L. Turner and Sons.  The first store actually called Dollar General was opened in 1955 with the idea that all items in the store would be $1 or less.  The idea took off quickly and all J.L. Turner stores were changed to Dollar General’s.  The chain reached 29 stores by 1959.

J.L. Turner died in 1964 and Dollar General went public in 1968.  In 1977, Cal Turner, Jr. took over as president of the company, making him the third generation to run the company.  Cal ran Dollar General until 2002.

In 2007, Dollar General was acquired by private equity firms and taken private.  2 years later, in 2009, the company was made public via IPO.

Today, the company has over 10,000 stores in 40 US states.  The Dollar General corporate office is located in Goodlettsville, TN.


{ 866 comments… read them below or add one }

Tony Mathis March 2, 2015 at 6:15 pm

To whom it may concern: I was employed by Dollar General as a sales associate, store location 4431, 7071 Raeford Rd. Fayetteville, N.C. I was unfairly, and unethically terminated February 1, 2015 from my Job by the store manager (Mary Rackley) and District Manager (Tonya Jackson) without empathy, it was done out of retaliation. February 1, 2015 I was scheduled to work 4431, a shift, 5:30p.m. to 9:30 p.m. at my store and approximately around an hour prior when I was to supposed to go in on my shift, I was during the time at a store and I was having vehicle trouble, my truck would not start. I have gone through termination dispute, that didn’t do any good, Gloria from termination dispute was biased for Dollar General, and Gloria was not clear to some questions I have asked her or she didn’t have any answers… One of my questions I asked Gloria,and she didn’t have any answers is…

- “How can My manager and district manager terminate me because I did not show up for my shift, especially when I had a substancial reason(s) not to be at work?

- #2 Why don’t they (Mary and Tonya) terminate employees that has any “no calls and no shows”?? Gloria had no answer for these 2 simple questions along with other questions I asked, and Gloria did not contact or follow up on asking any of my creditable witness(es) I provided to her as well, Gloria says she investigated.

Dollar General managers break policies and rules, and hold double standards. This is just wrong on top of wrong! I like to have an executive, or Ceo from Dollar General to call me about this serious matter and to inform him or her about some other problems that as been going on too long. 910-551-3896 or 910-584-8975.


Janice Howard March 1, 2015 at 9:37 am

I made a recent concern about my hometown Dollar General and you assured me that
The nasty store would be cleaned up. I have monitored the store since that time and I
Am very unhappy about the lack of results. The floors of this store are completely worn
Out and pose a threat to someone falling. The store walls are disgusting and filthy.
This store requires more than a phone call. I have asked why the store is so dirty and
The reply is Corporate will not hire enough employees to clean the store. I really like the
Chain but am being forced to use your competitors.
This store really needs tender love and care.


Heidi Campbell February 26, 2015 at 8:04 pm

I am writing about numerous incidences at the Sheffield, PA Dollar General, I was told after 3 times that my drawer was over or short and that I would be left go if it happened again. After the fifth time, I asked I thought I would be fired. I was told ” I can’t because we are short handed and need you……………I was told I was being used. After each shift I never knew if I had a job or not (I had anxiety about this).

After I was hired, four (4) other people were hired after me and they received more hours than I. They received 14 – 16 hours a week and I would get 12 hrs. down to 5 hrs. a week. I believe I was discriminated against because of my age ( 55 yrs. old) and the others were younger. I was only shown running register, stocking totes, cleaning restrooms, sweeping and mopping when needed. The other (new) employees were shown ALL aspects of the store.

I worked 3/15/15 and was told that I needed to 2 do Roll Tainers that I have never done before and never explained to me.

I have covered when other (new) employees didn’t bother to show and have offered to stay if needed.

I called the store and talked with Mara Johnson at the end of March and asked that she put on the calendar that I needed February 28tth off………..I had a shower to go to and then a fund-raiser for my for great nephew who had cancer and had been at the Children’s Hospital in Buffalo for several months. I checked the calendar about a week and half before that date and Mara had put on there that she wanted the day off. Guess who got it off…………..Mara Johnson, Assistant Manager.

Another situation that bothered me is, Thanksgiving Eve, a teenage girl came in and tried to buy cough syrup. She was under-age and Mara Johnson asked Tabby Gadley what to do, she stated use our date of birth……..totally illegal. Numerous cashiers are not asked customers for ID when purchasing cigarettes. When I ask for ID, I am told so and so didn’t ask for it, all I told them was my verbal date of birth.

A employee was let go and when I came in the next morning I was told he was fired and why he was for stealing. This should never have been told to me……… is confidential and like a medical record. This information was also told to a vendor which I heard while I was running the register.

When I was hired I stated that I would like to stock merchandise as I had never ran a register. I was told that I needed to learn all the jobs involved in the store. Well, I ran the register. A person hired after me stated that she did not like running the register and, guess what, she did stocking (very rarely register).

I feel that I was discriminated against because of my age (I was the oldest employee) and plan on filing a discrimination charge.


BONNIE J ETERIDGE February 24, 2015 at 10:41 pm



John Brashear February 24, 2015 at 5:31 pm

I have bought products from DG for many years, but all of a sudden they decided to stop carrying my favorite drink and told me they would never carry it again, (Lipton Half and Half) I was told I was a liar by the manager when I told her it was in the system and always scanned correctly, she told me they didnt get paid for the product, yet refused to believe it was indeed in the system, and was rude and had an attitude from the moment I answered the phone, when she found out I made arrangements to buy the drink from the store in Mounds she told me that would be stopped even though the local manager and vendor (Pepsi) worked it all out, I am amazed someone like her works for what I used to consider a good company…..yet I no longer do business with Any GD store now thanks to her….


lisa February 21, 2015 at 8:07 pm

Pine Road /29….We visited the Dollar General in Newnan Georgia to buy a pair of socks it was a very unorganized door there was one aisle with no prices on many of the things and everything was strewn down the aisle everywhere. I chose a pair of socks they did not have a price on them got them up to the counter and was told I couldn’t buy them because they didn’t have a price on them. The guy at the register then called my manager who said she couldn’t sell them because they were not priced. I said both y’all need to find a price cuz these are the socks I want I’ve never been in a Dollar General and been told I could not buy a product that I chose off of the shelf. She found another pair of socks which were nothing like the ones I chose and ring them up as them socks. This is a very unorganized store and needs to be cleaned up I’ve never seen a Dollar General Store that look like this before that smelled like mildew and the floors were not clean and it just look like a dirty store. So I bought a 1.99 pair of socks for 3.00 because the didn’t know the price.The point of this story is CLEAN UP THIS STORE.IT’S VERY UNORGANIZED. SURPRISED THIS IS ALLOWED AT A STORE!!


eve February 21, 2015 at 7:59 pm

I would like for the CEO Richard dreiling to call me about my complaint my phone number is 903 692 **** in texas


eve February 21, 2015 at 7:54 pm

I worked for dollar general for 6 years and they refused to pay me for my vacation I put in close too 80 hours or more each week and our store was 3rd in the company sales but the DM did not care about that she came in once a month and complained but our customers was happy our sales were up and I was fired for doing my job and when the DM fired me over half of my employees quit and custmors quit come y’all sales or down now I was the manager of dollar general and my DM was mellisa garret and her Bose was deb so they need to investigate there jobs and quit firing people that do there job that there told to do by the dm


Wayne Alt February 20, 2015 at 3:15 pm

Would like to speak to Mike Clossen about Cigars


The Martins February 20, 2015 at 1:32 pm

On February 19, 2015 my husband and I went to the Dollar General Store #11064 located on 133 Taska Rd, Red Banks, MS 38661-9797 at 9:40pm to trade our small back-up propane tank for another one since our large tank ran out. Upon arriving to the store we checked the outside cage to make sure their were ones available with the blue tags attached as we usually do before proceeding in the door for purchase. Once inside the store we noticed they had at least two visual employees working at the time (man/woman) and no other customers in the store. My husband proceeded to ask the young woman if they had propane available to purchase and she replied yes, he went to the counter for the young guy to ring him up, when the young guy said he didn’t have any propane without even checking the outside cage, the clerk walked away from the cash register and put the lock on the left side entry door, never checking at all. The reason we are complaining about this incident is because this has happened on several occasions, so we decided we would start checking for ourselves before entering the establishment. This is the second time we have went to this store 15 to 30 minutes before closing in the winter to purchase propane. We \believe the employees do not want to go outside in the cold and retrieve propane for their customers. I decided I needed to confirm my suspension, so the very next morning I called this store #11064 one minute after reopening the next day and asked if they had propane and was told yes, then I proceeded to ask the young man if they received a delivery this morning and he quoted no. This store has horrible customer service and do not care or have any compassion for their customers. Which is very sad especially in the freezing winter months and the store was still open for business. Thank God for the Slayton Travel Center and store that was about 5 miles up the street to received excellent service. We will no longer patronize this store #11064 which has a bad reputation among other customers as well even though it is in our neighborhood, I will spend the gas and will travel further for good customer service instead and others should to. Loyal Customers Please be Advised of Store #11064!


Patrick Schramke February 17, 2015 at 2:12 pm

I just had a question about the qualification for a corporate position as in a store manager or district manager position and what the requirements are for these positions. Also would like to know if military service in the supply department is enough to qualify me along with retail expereince as assistant manager at a convenience store


raquel barris February 11, 2015 at 2:37 pm

Hello my name is Raquel I applied to one of your stores in Las Vegas NV by lake mead and nellis. At the time I applied for a position for that store I got the run around. The hiring manager said they were hiring then two weeks later said they weren’t understandable. I go all the time to this store cause its right down the block from where I live and this week there hiring. I know I’m qualified for the position. But the hiring manager keeps giving me the run around. The employees told me there looking but he isn’t doing his job to hire new people I feel like he’s prejudice. Please contact me at 347-400-****. I took in an application and spoke to him several times. And still no response. I love your stores and I would love to be apart of your team.


Ms Anderson February 10, 2015 at 2:27 pm

Ms Anderson

I meant your quality assurance unit in my previous post.


Ms Anderson February 10, 2015 at 2:25 pm

I was in Brookhaven, Ms Dollar General located on Jackson Street on 2/10/15 @ approx 12:45pm. I needed to use the restroom . I asked two workers if there was an in store public restroom and both workers told me there was not one. The DG worker who was the cashier for my transaction told me that in order to keep people from messing it up they don’t let people use it. I am highly upset that I was denied access to the restroom and would like someone in your Qunlit you Assurance office to contact me because I want to file a formal complaint.


Sarah Sandberg February 3, 2015 at 9:56 pm

Can you help with the sign in prossess for the dollar general digital coupons web site please because i am having major difficulty with the sign in process.PLEASE HELP!


Sarah Sandberg February 3, 2015 at 10:04 pm

I need more info that can help with the sign in process PLEASE find out what you can do and let me know what you find out what you can do to help me because i need all the help i can get to get signed on to the dollar general digital coupons website PLEASE HELP SOON


Sarah Sandberg February 3, 2015 at 10:07 pm

sooner is better than later for helping me with my problem with signing on to the dollar general digital coupons website PLEASE HURRY


AngryEmployee February 9, 2015 at 3:05 pm

If there’s anything I’ve learned working for this company for the last few months is that you’re most likely not going to receive help. They only value the money they make off of their customers, not the customers themselves, and judging by how I’m treated at my store location, they value the employees even less.
Switch to Family Dollar, sweetheart.


shopping January 30, 2015 at 11:46 pm

Out of this, some 60% of the users hail from smaller towns.
Many e-stores also offer discounts over traditional brick and mortar outlets as they ship goods out from a central warehouse and can afford to
pass on those savings to the consumer. Many stores have time-specific sales
so plan accordingly.


Theesa Hayes January 29, 2015 at 12:43 pm

I would appreciate if Dollar General would look into the possibility in opening a story in the Crab Orchard, Ozone, Westel, TN. area there are no stories around except gas station for about 20 miles.
Thank you for your consideration,
Theresa Hayes


George C.McLean January 27, 2015 at 9:22 pm

I would like to draw your attention to the Dollar General Store, located in The Plains, Ohio. I am in the store several times a week picking up this or that. I live on a limited budget and I can get tings there cheaper than at the grocery next door, for the most part. My comment is to praise one of the employees, whose name is Heather. (I do not know her last name). I have dealt with her many, many times and she is always cheerful and extremely helpful. I asked about some prices and she checked them for me and then told me I could get stuff in the next aisle over for a dollar. She is just so pleasant she makes shopping a pleasure. I don’t often take time to write to a corporation, but this young lady merits the time. Quite frankly, I think she deserves a raise and a bonus , too boot. Thank You for your time and consideration. GOD BLESS.


Jessica January 19, 2015 at 8:29 pm

I think its pretty rude when you walk past doller general and are on the side walk and the assistant manager comes out swearing at you in front of little kids telling you to get off their property and then having the cops show up at your house five hours later this company is a joke and I will never spend anymore money with them


anita January 15, 2015 at 7:08 am

I had worked for this company before years ago and my my mom past away I had to deal with the funeral decision and had to take a few days off and the boss at the time told me that she just gunna let me go and now I can’t even get a job there now because she put on the computer that i,’m not rehirable cause my mom past away, just wondering what I should do because I got a place here that wants to hire me but I can’t cause of this!!!


Deborah Robinson January 8, 2015 at 9:52 am

I’m an ex employee whom would like to either excess the web site to get 2 information or need to know when the 2 will be sent out. And would like to know some info on the store I was unjustly terminated from by Albert Gonzlas, I was one of your employees that enjoyed my job and worked my way up from a part-time sales associate, to a full-time employee, a key carrier, to assistant manager and to the manager. I only held the manager position for 6 months until Mr. Gonzalez decided he wanted a young lady with 3 months experience to manage the store. I do know from a couple of employees that quit and your customers she found out it was harded then she thought because when she got there it was easy. Well that is becuase that I was there at least 10 to 14 hours a day 6 to 7 days a week. I did everything I could to make sure freight was out and customers were taken care of. I was a good employee and did not deserve to be done the way I was. Your company didn’t even help me in that area, except to transfer Mr. Gonzalez after the fact, he did not help us out except for sending Jeff from the Clyde store (which I found out he was there to decide if he wanted the store). I asked for help from Mr. Gonzalez for months even before I was manager, to get the store in shape, in when you hired another lady to be the manager and Cindy Barker lasted not even 2 months and she felt the same way of no help. Mr. Gonzalez said your HR department hired Ms. Barker because she had more retail experience. She couldn’t handle this high volume and hire employee turn over. #4154 in Big Spring,Texas is a complex store with alot of high volume in sales if the employees know to put high selling product out first, the high turnover for staff is due to a job that is difficult but to me was rewarding, and it is a high sink store, due to the area and no cameras in critical sections of the store. And yes I did report it and request additional cameras and was told that if we were more diligent in watching customers we could stop the shrink. That was a redondent response being way understaffed. And being understaffed was a problem due to supervisor not keeping his word of pushing applicants through and I would be waiting for up to 6 weeks or more for a verifacation on just one applicant and by that time they had obtained employment somewhere else. And I put a lady to work 3 days prior to her being completely put through the system and as I was let go she remained with the company and I understand was transferred back to a store in her home state. I might have made a mistake and asked to be
Repomanded by write up, demoted or even transfered to a local store for my mistake, and was told that termination was all he could do. I came to work at 6 am May 2nd and Mr. Gonzalez came not to long after we did, let me work a full day and right before the manager on duty came in Sandra Pinto a key carrier the employee I put to work to early. Mr. Gonzalez told me that HR had told him to terminate my employment, but I found out that was his choice, he could have reprimanded me in some other way. My opinion is he wanted this young girl from Colorado City, or he promised her the store for reasons I can only speculate (which I know how men in that position will do some younger females), I was crushed when this happened knowing that I gave my all to your company even forgetting my husbands birthday becuase of my mind being focused on the store and eventory which fell on his birthday. The store was my main focus in the 19 months I worked for Dollar General. It took me over 8 months to move on and if you can’t tell by this message I’m still not really past it. I gave my all and was kicked in the stomach by the company on several accasions, when I was up for assistant manager and the manager Joshua decided to let me do the job, run the store when he took off for several days at a time, when he went to school for a week, or he just wanted to take time off and he put me on the alarm list as the main contact because he didn’t want to answer or get up and go to the store when the police would call for a store check and a walk through. Even when the store was broken into he would not answer his phone, mine was charging in another room and the police department came to my home beating so hard on my front metal door they left indentions of their flashlight. He only came that day after I phoned his mother which lived with him and she woke him up. He showed up for maybe at the most an hour called in to have door fixed and helped me put some cardboard over where the perpetrators broke out the front glass door as they did at the store across town the day before. And left me to take care of everything else. But would not promote me until I called the home office on him, and after Mr. Gonzales came down and talked with him about it. But Joshua retaliated by my first write up by management over being 3.00 short in my register, but I found out that was company policy. And him hiring a young man named Matthew, when I asked to be the assistant he brought Matthew and I into backroom and told us both it was between us two but it wasn’t up to him whom got it and that wasn’t true at all. Which upset Matthew because he hadn’t been there but a few months and even told me he wasn’t qualified for it, and he left not to long after that. And then Joshua took off for 4 days because of being short handed for a couple of months, and told me when he came back I could have 4 days off. He never returned and I was put as interum for a while.I asked for the position as manager and Mr. Gonzales said he would do everything he could for me. Then Ms. Barker was brought in, after she left and went back to Family Dollar and no one else wanted the job I finally was told I got the manager position. I was his (Mr. Gonzales’s) last resort. But I was happy to get it sense I was and had been doing the job for months anyways. And did the best job I could with very little training by Mr. Gonzales and hardly any type of training from any other upper management accept for the manager #3220 ,Diana Perez she was such a blessing and helped me any way she could, from, the computer work, pep talks, sending employees to help, seeing my issue with the hiring so she hired a couple for me, sense I was not getting help from the supervisor in that department. Even after I got the job one of my employees gave notice because he was tired of only putting out freight everyday, so Mike email HR about the lack of help from Mr. Gonzales. Mr. Gonzales came down and offered Mike management in training, Mike turned it down, he was very shy and not interested in working and being a boss. He wanted to travel and set up new stores and do resets. Mr. Gonzales told him you had to be with the company for several years before you could do that. And then later I learned teams were being put together and hired for what he asked me and Mr. Gonzales if he could do in the company sense Mike was single and had no ties to anything or anyone. Sad he was lied to like that but Mr. Gonzales had a habit of that if it wasn’t his idea and or would benifit him in some ways. I never reported any of this because I believed my supervisor had my best interest in mind. Because of my hard work and dedication to Dollar General, and in the long run my trust and dedication got me nothing and my trust in upper management, showed me that all my hard work, dedication, and my love for the store, customers and the company. I should have taken it slower and not jumped into any management position as quick as I did. I should have learned more about the way things were done and learned how employees were treated by some of the upper management. I was even accused of not paying for products, and I provided proof and still had to talk with HR and write out a statement. I should have realized then what my supervisor was trying to do. I didn’t think he was not going to let me keep my job, he didn’t want me to have the manager position so he found a way to get rid of me, and I did put Sandra Pinto to work, I had me and 3 employees at Easter so I let her work with me. But I called Mr. Gonzales the Thursday before I let Ms. Pinto work, and left him a message about what I was doing and he didn’t call me back till Monday evening. And told me I better not or I could lose my job, so I told her what was going on and she would have to wait till I called her back. And she called Mr. Gonzales and lied on me saying I gave her keys, alarm codes and safe combinations which I didn’t. But HR believed someone whom was upset at me for a couple of reasons. Letting her start work, taking her off till HR approval and making her go by policy and really do the key carriers job. But I wasn’t trained properly and I was scheduled to go to management training or the school in Lubbock the middle of the month of May. I never got to attend it because of being let go, and there I found out I needed to learn alot in that school to be a complete Dollar General manager that could have done a better job for company. But I really need the information on 2 log information.


Diane January 7, 2015 at 6:11 pm

Well apparently corporate doesn’t read these either. So why would I post what I need to talk to a CEO about before they build a store in my town. I have a lot of suggestions that would help your company before they build that store.


Kendra January 2, 2015 at 4:47 pm

To whom this concerns. I would like you to know that the store (#13116) in Orange City Florida has a new manager that was recently put in this store. The manager in this store is very rude. You ask her were something is, she rolls her eyes at you and then points to were it is. There is always a line in the store and she never comes and helps out… The cashiers that she has working never smiles, never speaks and just nods there heads. The store always have boxes on the floor and the isles are always crowded. Very unsafe in that store. Its the only one in my town so I havent stop going there but I feel they need to be happy to have a job and be happy to help out their customers. Me personaly I go in with a good attitude and leave with sa crappy one because of the employees not showing the greatfullness.


Tina Lyons January 1, 2015 at 10:05 pm

My daughter whom is pregnant works at a Dollar General in Crewe Va and the manager at that store is very rude to her, and treats her different because there are things that she is limited on doing she has got my daughter to the point of tears. To me this is a form of child abuse stressing out a pregnant woman. I myself have witnessed her being rude and treating her different than all the other employees she did not know I was in the store and I heard her down grading her I did not say anything because my daughter told me not to. I also have heard her being rude to customers. This woman I know as BJ has been reported numerous times and NOTHING has been done about this. This has to stop.


Liz January 13, 2015 at 6:29 pm

This seems to be common practice for Dollar General managers. They treat the employees like crap every time I actually see a manager. The manager at Gurley, AL was actually talking about an employee in the middle of the store today.


Ann January 19, 2015 at 12:25 pm

I worked at Dollar General for three days, I’m not a job hopper, I was at my last two jobs over 7 years each. I suppose, because I was hired as a Key Holder, the manager was a little more forth coming than she should have been because I knew which employee she was planning on firing before I was even HIRED. During my first day of work, I noticed the manager was talking badly about other employees behind their backs. My second day, I over heard her talking about me just standing around. I had just rang a customer up and had stopped to watch a group of five men that entered the store rapidly and then disbursed in a manner that suggested they were shop lifters. I stood and watched them for maybe a minute, trying to determine if I should bring them to the Managers attention when I over heard her telling the Asst Manager, “She is just standing around.” Ironically, once the men left about 30 minutes later they got a call from another nearby store stating men fitting same description had been confirmed to have shoplifted at their store so be on the lookout. Morons, had the Manager and Asst Manager been watching the store rather than watching me and berating me for watching that group of men, gossiping like school girls, they would have prevented some of the shrink they wailed about so endlessly. After I over heard the manager talking about ME rudely during first day on register, I knew it was going to be a hostile work environment but decided to try to stick it out. I ran the register and stocked shelves non-stop. The third day was even worse, I worked six hours before being given a short break, mean while the Manager and Asst Manger took smoke breaks every 30 minutes. I quit before the start of my forth day.


Don't care to say December 28, 2014 at 7:16 pm

The Dollar General in Midland City, AL has got to be the worst thing this small town has ever been a part of. Constant long lines ended by rude discourteous cashiers at the other end of them is “the norm” Tonight my wife accidentally bought a container of refrigerated coffee creamer that was expired I offered to go return it after waiting in line for upwards of 5-10 minutes the clerk told me that I would have to go wait in the other line for the manager. Now had she politely said hold on a moment and let me get the manager we would have been fine but needless to say I instead blurted that it wasn’t worth $3.50 and left and was about to sling the crap across the parking lot when I realized that there was a off duty cop about to walk inside. I will be calling corporate tomorrow and will patronize the local IGA that’s been in town for many many years. And they still try to know most everyone’s name and ask you “how’s your mother and family I haven’t seen them lately”


Former Customer December 22, 2014 at 1:44 pm

To Whom It May Concern, I regret to inform you that I will no longer be giving my business to your stores. On Sunday, December 21, 2014, I entered store #4778 at around 8:20 AM. There were 4 employees present and I was greeted upon my arrival. I was the only customer in the store at this time. I proceeded to look for some children gloves and hats to purchase for a drive at my church. I saw several picked through boxed bins with prices ranging from $1 – $5 for gloves and hats. I searched through the bins for about 8 mins. or so searching for the $1 gloves that I wanted to purchase. I did not find any, and in that whole time I was searching, not 1 of the 4 employees present, came to see if I needed any help at that time. I did look into my wallet in the aisle to see if I had enough cash to purchase the pricier gloves. I didn’t want to use my debit card, and was becoming annoyed, so I changed my mind and decided not to purchase anything.

Upon my leaving store #4778, I was finally asked by a woman, “did you find what you were looking for?” and I replied “no” and proceed out the door. Once I was in the parking lot about to get into my car, this woman then came to the store door and asked, ” ma’am do you have some of my product in your purse?” I quickly said, “No, and you can check if you want to” (while opening my purse and walking towards her). For some reason, she turns back into the store and nothing else is mentioned.

I had almost driven out of the parking lot, and then I realized that was wrong. So I went back into the store and told the woman that “I do not appreciate you accusing me of stealing out of the store”. She then tells me, that one of the other 3 employees (that never asked me if I needed help) saw me “about” to put something into my purse. I reiterated to her that I did go into purse for my wallet. She apologized “if I didn’t have anything, but that “this is a high theft store” and blah, blah, blah. I let her know that ‘everyone does not steal and she should not be so quick to accuse and that I didn’t have enough so I decided not to purchase. She then tried to explain, “That is why I asked you if you found what you were looking for then I might have given you a discount. I replied, “No you weren’t, and you already told me why you asked me that because someone saw me about to put something into my purse.” We exchanged some more words, including her telling me her name, Marlo Rease and that I would not be coming back to the store. She then had the audacity to tell me, ” that It was okay if I wasn’t coming back and that Family Dollar was up the street” and I could take my business there. WOW, I didn’t think that it was company policy to send customers business to the competition. I found that comment to be very indignant, brazen, and her customer service to be appalling!

Although this is the worst experience in customer service, it is not the ONLY one I’ve experienced in your stores. I have often gone into many of your stores, which seem to be stocking ANY & ALL times throughout the day, to find carts and such all in the aisles full of product someone is trying to stock. Then, you have to wait at the register for someone to check you out because there is only one person stocking and the cashier while the other worker is in the office doing whatever they do. At other times, you can’t find a bin that has the actual product advertised on the box and then you have to ask for help and they can’t find the product either. To me, if your stores are such “high theft”, then maybe your associates should be more PROACTIVE and make there presence and availability known to customers before becoming REACTIVE and accusing someone of “having product in their purse”!

Your Former Customer


***anonymous *** December 21, 2014 at 1:29 pm

I am an employee of a dollar general in chesnee schedule. I am a keyholder, and have been with this company for about a year now and have worked in 2 different stores now and I have recently suffered a number of health problems that have professionally been linked back to the underlying issues that have been going on. I’ve went to the correct people and no justice is ever done. I’ve been a good employee and tho I’m hard from perfect I know what I have to offer this company. I have had a number of this happen from having Co workers do and bring drugs to work in front of me to being disrespected openly and rudely in front of customers. I was hospitalized recently and had to ask Yvette doctor to take my iv out and me walk out of the hospital because I was screamed at cussed at and told I’d be fired if I didn’t come to work although I had a doctors note and followed the correct steps to be out. I’m in treatment now for ptsd due to these issues and I am just tired. I am a human being and with that said I’ve seen animals be treated with more humanity than myself. I am tired of being yelled and cussed at, I can’t go to the store or assistant store manager because they are best friends and with the issues having to do with them it has not done me any justice. A companys outcome starts inside with the team and not only isn’t stores physical appearance a problem but the way we as employees are treated is a problem. Two cashiers have come to me in tears with these same issues. There’s only one person allowed to be sick or be out of work and everybody else is not. Customers have complained about the store manager being a bully and rude and very nasty to and with them and get mad if they have for answer questions for them. It is not right to run a business this way and force employees to work sick and openly allow someone you favor to stay out for weeks at a time because yawl are buddies. I’ve also had another employee get in my face calk me, my mother, and my deceased sisters 15 yr old daughter a nthrope f***er and threaten me physically. I can’t believe the way things are run in these dollar generals. There’s no point in having a policy because nobody knows it and nobody enforces or follows it. I would appreciate someone contacting me and guiding me to the right people to handle this issues for me. It will be a shame for this company to lose someone like me whom brings so much to the table. PLEASE contact me. Thank you.


debbie December 20, 2014 at 3:08 pm

my mom and i went shopping in the Dowagiac store today bought some clothes there was a sign in front of the clothes that said half price we checked out .i went back in the store the cashier was nice but the manager crystal come walking up seen i had bag in hand and said read the sing on the door idoit and walked away.


Charlene Kimble December 18, 2014 at 11:56 pm

Dollar General store #10135 in Cordova, TN. has the most horrible customer service ever and refuse to assist you or even honor their own sales promotions. My mom and I recently went into our local Dollar General. We were purchasing our products separately. The young man rung up my mothers product first she had 3 big bags of chips (2 bags of Doritos and 1 bag of Lays) which were all on sale for by 2 get 1 free. After getting her total she asked if she had received the credit for the free chips and he said no then preceded to tell us we had the wrong chips. We explained to him what the posted sales stated and he continued to tell us that was not true. The customer behind us went to the aisle and grab the sale sign brought it back but, the cashier was hesitant to even look at it. He called the supervisor over which she was only at the next register while checking his text messages. She comes over and tells us that we can’t purchase the chips we had and get 1 free unless they are all Doritos or Lays because the computer system can’t combine them. I told her they were all the same price whether they were on sale or not and asked her if she could manual give the credit she told me no. Since we seem to be getting no where with them, the act as if they had no common sense, and chose to argue with us. I said I don’t want anything and we left the store. This store is always nasty, full of boxes, you can never find stock, it seems the staff changes weekly, and they have NO CUSTOMER SERVICE SKILLS!!!!!!!


Barb December 28, 2014 at 4:24 pm

I feel your pain. Almost verbatim, the same thing happened to my husband last spring at store #08890 in Sylvania Ohio.


c00kie00 January 14, 2015 at 1:19 am

Lays vs Doritos= Not the same!!!
Just like
Pepsi vs Coke= Not the same!!!!
It was your fault not the cashiers!!!


Jenn January 14, 2015 at 3:38 pm

I am employed with DG and I question their sale ads all the time… I have been in Retail for the last 18 years and spent most of that working in grocery stores… DG is very strict in how many and what kind you must buy to get their “advertised price”… You must purchase exactly what they have on the sales tags… Yes the store manager should have given you the discount anyway – because of the 100% Customer Satisfaction Guarantee…

I can also give you insight as to why the store is full of boxes and you can never find stock – DG works their stores understaffed on skeleton crews (especially the smaller ones). In my store, we have a manager on duty at all times and 1 cashier in the store from noon – closing. The manager that opens is there from generally open to noon by themselves then when the cashier comes in there is a grand total of 2 employees working in our store until closing on any given day… We work our butts off to get everything done that we possibly can with 2 people.


Earl Mayhew December 17, 2014 at 6:11 pm

today 12/17 @ 3:01 pm I stopped at store # 08692 in chesterfield Indiana and my complaint is as follows. Every time I stop in there since the store has been all changed around I get so irrated at the congested narrow aisles two shopping carts can’t pass and usually there are several of the restocking carts blocking the aisle making it aggravating and near impossible to shop. I left there today saying to Juanita I truly do not think it is worth the aggravation for the little bit I save to even bother shopping there, by the way Juanita is an excellent employee. I am sure it was some dummy in corporate that redesigned the layout of the store. An employee would have better sense. Sincerely: A very unhappy shopper Earl Mayhew


Tiffany December 17, 2014 at 1:31 pm

To whom it may concern:
I am a very concerned customer of Dollar General. On December 16, 2014 I got stop by to security guards who states that one of the associates saw me still something. I was ask to get out of my car and put my hands on the car. As the officer searched me to see if I had anything on me. The officer called a HPD unit to the scene. The security officer said something to the officer then they left without saying anything to me. I told the security officer that me and my family shop there daily there was no need to steal. I was very shocked and offended that I was being treated like a criminal. I did want to go back to speak with the manager on duty. So as we went back to the store there was the manager Melanie and the worker that called the security to come get me. She had no idea it was me she said, “I know you shop her daily with your children. I didn’t know they were talking about you”. She apologize and told the officer sometimes name brand purse go off when walking out the door. She told me because they just got rob at gun point they have to be more secure. I don’t feel like that was appropriate to tell a customer with kids in the store. This is all happening in front of the customers. I ask for them to look in my purse and the officer would not do it. So I ask the other work she see me and she said, ” no”. My purse kept going off but I had nothing in there. The manager did state that this has happen to other women as well. She kept apologize telling me how corporate is on your ass for the robbery. This is a family store and some of the things I see going in that store it need to be shut down. Just about two months ago I saw the same young lady about to fight a customer. This young lady had no name tag on shirt not put in. Looked like she was just hanging out and not working. Ask the officer and I walked out the store the worker said, ” she did buy anything any way”. So I went back in to let her know that the lines was very long and I wasn’t going to wait in line for one candle. As the young proceed to try to keep arguing with me and the manager didn’t ask her to be quiet or anything. I have never seen so many unprofessional people,working for such large growing company. The officer apologized and gave me the contact information to call and report this issue. I will take this to BBB and corporate office. I would love if some would follow up with me as soon as possible.


Rose December 17, 2014 at 11:34 am

I went to the Dollar General On the Twin City Memorial Highway in North Tonawanda N.Y.14120 on 12/16/14. The MANAGER waited on me. It took her about 4-5 minutes to actually come to the register and help me. When she got there she acted as if I was bothering her. She was rude and totally unprofessional. I will not be going to anymore Dollar Generals!!!!!


Jan Lyons December 15, 2014 at 4:24 pm

I just sent an email to the home office about our store here in Oakwood, IL…they have been without an operating front door for weeks…the poor employees are freezing to death trying to work…the door is open to the rain, wind, and snow all day and night until they close…someone isn’t communicating to the right people for it to go on this long in the winter and flu season…HELP these employees…Please…Thank You, Jan


david h fitzpatrick December 14, 2014 at 9:43 pm

Hello my name is David Fitzpatrick.I was in store #09185 @ 7770 Dungan Rd,Phila.,Pa.19111-2700.I have a complaint about the cashier at the store I visited.I don’t know her name,It was at 200pm on Sun Dec.14,2014.The cashier said after I was done purchasing my items that I was a weirdo,I was very shocked by this.I wish to have this addressed,thankyou for your time and concern in this matter,Sincererly David Fitzpatrick.


Rick Hill December 14, 2014 at 9:32 pm

We should have a store here in Morrison Oklahoma.We also Need a store have stores in smaller towns then Morrison Oklahoma.Our town is growing and we would love to have a dollar general store here.what can we do about getting a store in morrison oklahoma.I would like to here from someone. THANK YOU


Pam Webb December 13, 2014 at 8:07 pm

I went to the Dollar General today at 1710 Lee Highway Troutville VA 24175. Went to the bathroom there was one door in there that you could close, no toilet paper in any of them, three that were not working. It was so dirty. That store is not that old so why is the bathroom not being taken care of.


mabel Davison December 13, 2014 at 8:07 am

hi my name is mabel davison I went shopping at your store today I bought some products that were on sale I used a coupon that they charge me the regular price instead of the sale price I don’t know if this is your normal way of operation in your company if it is I will not be going back to your store again I need a copy of the receipt so I can send it into the company so you could see it and explain to me how this is done I might not be understanding how it’s done so if someone could possibly explain this to me I appreciate it


Robert E Walker December 12, 2014 at 8:22 pm

AireTech sales and service Inc is a hvac/R company that does facilities maintenance contracts. We now provide services to 112 stores for one company,and provide full maintenance for two school districts.
Could Dollar genral spare the time to let us show you how to save money on all aspects of maintenance.
as owner of the company i personally have more than 50 years in maintenance management. contact us at 423 449 ****


Jameara Bogan December 10, 2014 at 9:53 pm

I am so disappoint with Dollar General. I applied to Dollar General as an assistant manager and a background check was done. The company that they use, GIS, is horrible. They are unprofessional and don’t know how to do a proper background check. My character was questioned for a fender bender in 2010 and the company decided not to hire me over this. It was not a misdemeanor. I didn’t not got to jail. I was on probation(as per GIS) for 6 months. No one was hurt, I paid my fines and now, I was turned down for the position. I am truly upset because this company is not reliable to me.


Marion Mac Pherson December 10, 2014 at 8:57 pm

Hi Richard w. Dreiling
We need a dollar Genreal store in Orlando, fl. at 1401 E. Michigan Ave.
I own the corner property and is large enought for your store and parking etc.
I have 5 lots all together. Please call 407-292-****
Your store would be an asset to our area. None close by at all. Thank you


Kelsie December 10, 2014 at 6:48 pm

The fancy farm dollar general is the worse dollar general I’ve ever been in! They always have u boats all over the store and the employees are very rude and never greet or tell me to come back. They are never smiling but always have an attitude and never ask you for help!!


Noah McPeters December 8, 2014 at 1:07 pm

Dollar General displaying a free holiday dish for buying a 2 liter Coca-Cola and 9.2 oz bag of Hershey kisses. Yeah it is on display but no they do not have any dishes. Asked the cashier and their response was “yeah that is only for the stores they gave the dishes to, we don’t have any”. What’s the point of the sign and advertising? Dollar General in lexington, NC Old US HYWY 64 27295.


Sacramento January 9, 2015 at 3:36 pm

It’s an online code you redeem and they send you one. It states it on the sign. But I guess no one knows how to read to help you out. That sucks


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