Dollar General Corporate Office

Dollar General Corporate Office Address

Dollar General Corporation
100 Mission Ridge
Goodlettsville, TN 37072

Contact Dollar General

Phone Number: (615) 855-4000
Fax Number: (615) 386-9936
Website: http://www.dollargeneral.com
Email: Email Dollar General

Executives

CEO: Todd Vasos
CFO: John W. Garratt
COO: Jeff Owen

Dollar General History

Dollar General was founded in 1939 by Cal Turner.  The first store was located in Scottsville, KY and was called J.L. Turner and Sons.  The first store actually called Dollar General was opened in 1955 with the idea that all items in the store would be $1 or less.  The idea took off quickly and all J.L. Turner stores were changed to Dollar General’s.  The chain reached 29 stores by 1959.

J.L. Turner died in 1964 and Dollar General went public in 1968.  In 1977, Cal Turner, Jr. took over as president of the company, making him the third generation to run the company.  Cal ran Dollar General until 2002.

In 2007, Dollar General was acquired by private equity firms and taken private.  2 years later, in 2009, the company was made public via IPO.

Today, the company has over 10,000 stores in 40 US states.  The Dollar General corporate office is located in Goodlettsville, TN.

 

{ 1060 comments… read them below or add one }

jerry decker August 27, 2015 at 4:12 pm

your over pricing policy

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ASM1 August 25, 2015 at 1:57 am

No one will probably read this, but I need to write something…

I am/was an assistant manager at dollar general.

What the customer needs to understand is that many stores are understaffed/possibly mismanaged. It is a common practice in competitive retailers to follow a shrink/volume formula in regards to policy and -payroll-

shrink- Any store loss due to theft/mismanagement/damages/wrong entries on the register
volume- profit (volume is the term used because it measures product movement/ not just Retail/Cost)

Stores with low shrink and high volume actually get LESS payroll allotted; less payroll means less store hours; that means longer wait times and less efficient/courteous service. More theft occurs here.

Corporate waits until the store shrink increases before giving that store more hours.

What does this mean to you, the customer?
When you go into a dollar general and see only 1 employee in the entire store during busy hours; and have to wait in line, or when a once glowing cashier snarls at you, it is because of this practice.

What does this mean to the employee?
Well today marked the end of the back to school period. I was alone instructed to finish up 3 rolltainers (about 2000lbs of store product), Stock 10 ‘totes’ (an average of 150-200) shelf items, inbetween ringing up customers that are frustrated because they have to bring their kids into the store to point out school items which are mandated by florida schools and curriculum.

I do well and then a pepsi vendor comes in. I have to scan in the vendor, check his product in sections, run back to the register to ring-up customers, go back and scan another stack; repeat.

The problem is that I am one of the people who care. The job itself is possible to complete; I am fast and competent. But I am mindful of the mom waiting at the register who was hopeful of finally making her purchase and leaving; the vendor who is at the end of a very long shift and has lifted probably more freight than I have that day, the rolltainers(freight) that I have been assigned to stock; the employee who is going to come in later, that I have to make clock-in early and assign a break too.

The bottom line is that it is too much for employees to take on a consistent basis. Corporate follows the formula and those that adapt stay and those that dont leave. Ive adapted to meet performance but I cant handle the stress anymore. I realized that if I stayed I could make my 11 an hour but would have to become one of those people who dont care. I would cheat in my work, and avoid customers or wait to get fired so I dont have to feel like blowing my brains out at the end of the day…

Some of this could have been avoided; store hours could be managed somewhat better; the amount of customers and their needs could have been anticipated but the bottom line is the formula which only cares about the Bottom-Line; shrink/volume doesnt account for the needs of the employee or the customer and doesnt consider that number performence may overlook the impression you leave on customers and whether or not they will come back.

I said to my manager, ” It seems like this practice punishes stores that do well and rewards those that dont.” He said, ” thats nothing you can do anything about.”

I dont like those kinds of answers and I dont like working this way. I do better at my job, the store improves, sales go up, shrink decreases so -everyone- is punished by the store receiving less hours.

It’s just business.
So is this… I quit.
STR: 14583

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Susan Bernal August 24, 2015 at 12:36 am

Dollar General,
It appears your company has accumulated many valid complaints from loyal customers but are not receiving any satisfaction from your headquarters. Why is that? My story is similar in that I have frequented the Dollar General on South 47th Street in Kansas City, Kansas, store #01603 for over 15 years and it has always been a clean and well-stocked store with helpful clerks until recently. I went into the store yesterday to purchase several items for a special occasion for my young daughter. As I was browsing near the back of the store I could hear a male store clerk say some off-handed remark to one of the female clerks and I thought it was awful that he made any derogatory remark to her at all as I know she has worked at the store for quite some time and he has only worked there about a week (as he blatantly reported for all to hear). As I was standing at the registers checking out by another male clerk who appeared to be homeless, the loud-mouth male clerk came over to assist in an over-ride and when he did, I noticed on his right forearm a tattoo of a naked woman as big and bold as could be! I was so offended I almost left all my items and headed for Walmart. I was offended because I am a Christian woman, the tattoo was sexist in nature, and I thought this was a family store, What if I had my daughter with me and she saw that tattoo, how could I explain it to her when its not acceptable in a public store? The clerk had many tattoos on his arms and up and down his legs (he was wearing shorts) and I’m not against them but if they are offensive then they should be covered. My problem is with the caliber of sales staff/clerks your company is hiring. The male clerk in question left a bad impression on me as though he were saying, “Here I am. Deal with it!” I always try to give people the benefit of the doubt so maybe this clerk is immature and doesn’t know how to speak in a decent tone or respectfully to the other female clerks? Maybe no one told him to cover his tattoos? In either case, you not only have a problem with this clerk but with the other clerks and supervisor who elected not to correct this guy in the first place. I have many friends who shop at your store and we are all considering going to WalMart, the Dollar Tree, or Family Dollar until this problem is resolved.

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mary dickson August 22, 2015 at 6:36 pm

I would like to bring it to someones attention I have lived in Sarasota Florida and there ARE ALOT OF GOOD PEOPLE HERE WITH THE EXCEPTION OF A FEW , TODAY MY DAUGHTER AND I VISITED THE DOLLAR GENERAL ON MCINTOSH AND BEE RIDGE RD.!!! AT FIRST THERE WAS NOT A PROBLEM !!! I USUALLY TAKE MY DAUGHTER THERE IF SHE IS HAVING A GOOD WEEK SHE HAPPENS TO BE AUTISTIC AND THAT IS WHY I TAKE HER THERE BECAUSE I KNOW THE DOLLAR GENERAL SUPPORTS AUTISM AND THEY HAPPEN TO CARRY MONSTER HIGH DOLLS SHE LOVES THEM!!! AMONG WALKING AROUND THE STORE NOTICED THAT THE LINE WAS NOT MOVING ,SO WE CONTINUED TO SHOP TRYING TO OCCUPY HER SHE HAPPENED TO FIND THE ONE AND ONLY DOLL THAT THEY HAD SHE WAS VERY HAPPY,NOW IF THE DOLLAR GENERAL SUPPORTS AUTISM THEN WHO EVER IS READING THIS KNOWS THAT PATIENCE IS NOT THE BEST!!! WELL IT WAS FOR ABOUT 15 MINS WAITNG IN THE LINE SHE STARTED TO GET UPSET !!! I HAPPENED TO HAVE A SMALL BOTTLE OF SODA IN MY CART I FIGURED MAYBE A SIP WOULD OCCUPY HER AND THE LINE WOULD START TO MOVE ! WELL ANOTHER 10 MINS GO BY AND 5 MORE CUSTOMERS IN LINE IT’S STILL NOT MOVING ,WANTING TO STILL GET HER THIS DOLL I ASKED THE MANAGER IF I COULD PARK MY CART AND I WOULD BE RIGHT BACK I WAS PARKED RIGHT OUTSIDE THE FRONT DOOR FIGURED THAT I WOULD HAVE MY DAUGHTER SIT IN THE CAR TO CALM HER DOWN! SHE TOLD ME THAT I COULD NOT LEAVE UNTIL I PAID FOR THE SODA ,I UNDERSTAND WHERE SHE WAS COMING FROM BUT THE SODA WAS I THINK MAYBE .95 I GAVE HER $2.00 DOLLARS SHE REITERATED TO ME THAT I COULD NOT LEAVE BY THIS TIME MY DAUGHTER WAS HAVING A MELTDOWN!!! PEOPLE STARTED STARRING AND SNICKERING I AM QUITE USE TO IGNORANT PEOPLE BUT SHE REFUSED TO TAKE MY MONEY SO I LEFT THE COKE ON THE COUNTER AND WALKED OUT TO MY VEHICLE MY NERVES WERE ON END HOW SOMEONE COULD GIVE SUCH A HARD TIME OVER SUCH A SITUATION!!! I THINK THAT THE DOLLAR GENERAL HEAD QUARTERS SHOULD HAVE SOME KIND OF EDUCATION TO THERE EMPLOYEES IF THEY HAPPEN TO SUPPORT A CERTAIN ORGANIZATION!!!!! I WAS VERY OFFENDED AND WANTED TO CRAWL IN A HOLE !!!!! NEED LESS TO SAY MY DAUGHTER WAS ALL IN TEARS AND DID NOT GET HER DOLL !! THE REGISTER WAS DOWN FOR A LONG TIME ! I SAT IN MY CAR JUST WAITING TO SEE THE CUSTOMERS WALKING OUT WITH THERE ITEMS THEY GRADUALLY STARTED MEANDERING THERE WAY OUT SO I THOUGHT OK ITS TIME TO GO GET YOUR DOLLY!!!! WALKED BACK IN AND THE LINE WAS MOVING AND THEN IT HAPPENED AGAIN”THE REGISTER WAS FROZEN AGAIN !!!!! I AM SAD TO SAY THAT I GUESS I WILL HAVE TO FIND A DIFFERENT STORE TO REWARD MY DAUGHTER !!!!!!! WELL I KNOW THAT I’VE SAID TO MUCH BUT I LEFT THERE AS AN UPSET PARENT AND MY DAUGHTER CRYING THAT SHE DID NOT GET HER DOLL!!!!! THANK YOU FOR YOUR TIME BUT PROPER MANNERS ,EDUCATION ON PEOPLE WITH DISABILITIES ,HANDICAPS ,ETC SHOULD BE # 1 :(

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mary dickson August 23, 2015 at 12:07 am

seriously thinking that i am going to call the local new station about this situation!!!!! if i/ my family does not get a reply to this!!!! maybe they should have an episode on under cover boss!!!!!!! customers should never be treated badly !!!! no one should ever have to explain their situation to anyone and be talked to like a piece of dirt!!!! signed A VERY UPSET PARENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Caprice August 21, 2015 at 7:38 pm

I am a big fan of dollar general stores…they are great to have in small towns when there is nothing else,but I am very upset with our store in Murfreesboro ar.every time you go in I CANNOT shop because there are so many rack and buggies full of freight up and down every isle that you cannot push a buggy ….and if you want to get something you have to try and move that freight out of your way and 9 out of 10 times what you want is not on the shelf…..to top it off when you pull up to the store out front you will find half the staff sitting in chairs smoking…..you walk in and there is one staff at check out and she has a line half way to the back of the store…..they say they don’t have a place to put the stuff but if I wasn’t getting in what goes in empty space I would turn that label around and fill it with something just so my customers could find a way down the isle to shop…….I have seen stores you can shop but most around our area all look the same….like a junk store…and that is mildly said……we are a tourist town bad reflection on our town to let them see this place…….

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Tatasha johnson August 21, 2015 at 4:29 am

My disposition on the aggravated assult this is the email.I really need this job please consider my application. Thanks Tatasha nohnson

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Lisa Miller August 20, 2015 at 4:13 pm

I will never shop at dollar general ever again!!! I shop at the dollar general market in niles ohio at least 4 times a week and today I was utterly humillated by the very unprofessional sales associates that work there. I went there this morning to get coffee creamer for my morning coffee. I walked in and went straight back to the dairy cooler and grabbed 2 coffee mate hazelnut creamer. I cut through an aisle to head to the register to check out. 2 sales associates stops me in the aisle and one said to me ” let me look in your purse because you are shoplifting!!” Needless to say I was stunned and absolutely embarrased!! I threw my purse on the floor and told her go ahead and look through it. She then told me that wasnt neccessary to look through my purse. That upset me even more!! The other employee said someone seen me stealing. So, if an ” employee” seen me stealing why didnt they stop me right then and there?? So thatmakes me think they said that to me because iI was in my jogging pants and t-shirt running to the store real quick so I can have my morning coffee. I have never stole anything in my entire life!! I bebe worked for 20 years (since I was 16 and able to work). I make more money than both those girls put together. The fact they approched me like that was and is unexceptable!! You call me a thief, tell me I AM shoplifting, then tell me it won’t be neccessary to look in my purse when I give you the opportunity. I called and spoke to the manager and asked for the corporate number to the store. She said she doesnt know the number(lies). She gives me a number to a cell phone for the store manager I can talk to and no one answered or has returned my call. I will go to amy length to get justice for my embarrassment I encountered today. It was uncalled for. I had customers staring at me like I am a criminal. Both of those girls should be fired as well as the manager. The girls should be fired for being unprofessional and walking up to an innocent customer accusing me of stealing then acting like it was nothing cuz I told them to look in my purse. The manager should be fired for lying to me about not having a corporate number to give me and not doing anything about the situation. Saying I’m sorry does not make the situation any better or my feeling of embarrassment go away. I spent hundreds and hundreds of dollars in that store and wouldnt spend a Penny in there ever again. They should be ashamed of themselves and I will not rest or quit until I get justice (in any form) for what I went through. I still cannot believe that even happened to me. I am still in shock. So, someone who has high authority at dollar general corporate office needs to return my phone call.My name is Lisa Miller and my email is lmm1210@yahoo.com. I would appreciate for someone to contact me. I will definately pass on this experience to everyone I know so that will be more business to lose thanks to your unprofessional employees working for your company!!!!

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Lois DeMaria August 19, 2015 at 2:44 pm

Please contact me very unhappy with your North Port store

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Sandra Nelson August 19, 2015 at 1:40 pm

I’m very disappointed in the Dollar General store in Wayne, Ne. Yesterday I made a purchase for $32.92 at 10:05am and the transaction was ran twice through my checking account. I’m not sure why this happened since my card was not swiped twice. I called my Bank ( long distance call) this morning and was told to call the Dollar General store in Wayne ( long distance call) and have them credit back the 2nd charge. I called and talked to the manager by the name of Renee and was told that she could not credit my checking account back since my debit card was not swiped twice. Basically was telling me if I’m lying then her store would be out the $32.92 but that is okay that I the customer can be out the $32.92 until you get this resolved(who is going to cover the fees if my checking account gets overdrawn?) She gives me this 800-678-9258 number to call which I did only to get told I need to call this number 615-855-4757 which is the 3rd long distance call I have to make on something that is not my error. I call this number and then get told I will have to call back again tomorrow because they will not have the transactions from yesterday until today to see where the error is. This is the worst customer service I have ever experienced. Why should I the customer have to make all these phone calls on something that is not my error. Your manger should have taken care of this and gotten back to me if this is your process. This has cost me 5 extra long distance phone calls plus all the time I have spent making these phone calls. I’m no longer a customer of Dollar general and will make sure to let my family and friends know about the bad experience I have had.

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Sherryhafele August 20, 2015 at 12:27 pm

She could have cancelled your transaction and started all over again

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diane brown August 18, 2015 at 10:32 pm

Three people do it the same thing same same day one gets suspended what the duck is doing on in my that sharpsburg store got rid of the one that had permission from boss and the boss did it also. We were all wrong but just one. Took fall one take s. Money to pay phone bill Thursday pay back Fri. Th other one takes mone for gas an cigs thurs pays back Fri another takes cigs an candy on thurs pays Fri only one gets suspended how is any of that shut right

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Peggy Durham August 18, 2015 at 4:43 pm

I just visited your store 1556 First St. Garland,Tx 75040, for a store that was closed because of rodents was bad & to have remodeled a few months ago your store is so bad again. Stocks carts on every lane you go down if you can get down it. Gum & dirt on floors. Checker talking to man while you checking out no customer service and really that’s only employee you see in store. Either you don’t care what conditions your customers have to shop in, or their liabilty falling over cartt & items in floor,or you hire people who just don’t care about anything , but getting pay check. I would be ashamed to say I worked in store that nasty & unorganized. I’ll be taking my business to Walmart or family dollar in future.

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Willie Brown August 17, 2015 at 1:15 pm

Per the race on Sun. 8-16-16 the 20 Dollar General car won and the statement was made by the driver at the end Mattt K that on Mon. 8-17-15 all items sold at Dollar General stores would be 20 percent, after futher checking i fould out it had to been online which i think is showing bad respect for elder people that does not have internet as i spent $48 at
the store close to my house and recieved nothing off also Make it fair for all or just dont do it, just my fellings

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diane brown August 16, 2015 at 5:35 pm

.. how does one get suspened for doing the same thing that coworker and astmgr does on the same day and also when another co-worker does nothing. Dollar General goes threw empolyes like crazy because the don’t like people that care they seem to keep the garbage around because it’s cheaper u upper mgt in that company is a joke

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