Dollar General Corporate Office

Dollar General Corporate Office Address

Dollar General Corporation
100 Mission Ridge
Goodlettsville, TN 37072

Contact Dollar General

Phone Number: (615) 855-4000
Fax Number: (615) 386-9936
Email: Email Dollar General


CEO: Todd Vasos
CFO: John W. Garratt
COO: Jeff Owen

Dollar General History

Dollar General was founded in 1939 by Cal Turner.  The first store was located in Scottsville, KY and was called J.L. Turner and Sons.  The first store actually called Dollar General was opened in 1955 with the idea that all items in the store would be $1 or less.  The idea took off quickly and all J.L. Turner stores were changed to Dollar General’s.  The chain reached 29 stores by 1959.

J.L. Turner died in 1964 and Dollar General went public in 1968.  In 1977, Cal Turner, Jr. took over as president of the company, making him the third generation to run the company.  Cal ran Dollar General until 2002.

In 2007, Dollar General was acquired by private equity firms and taken private.  2 years later, in 2009, the company was made public via IPO.

Today, the company has over 10,000 stores in 40 US states.  The Dollar General corporate office is located in Goodlettsville, TN.


{ 1155 comments… read them below or add one }

Wendi covell November 27, 2015 at 11:11 am

Hello I am a ex employee or dollar general and need to tell you about my experience with your company because it has effected my life very much in April of 2014 my store got robbed at gun point and even though I was not there for the robbery I had to go in as a manager to review video and burn 3 copy’s my store got robbed right as we was closing so I had to stay until about 2 am with local police officers these videos was very disturbing to me and bothered me so bad I did not sleep at all but the worse of all of it about 4 weeks before the same people tryed to rob us and broke are window out and it did not get fixed and left us open for this robbery anyways I went back to work the next day and worked until 5pm and went home my Dm called me and told me if I did not come back it was job abandonment at this point I was scared to work alone and very much tired from evening up for more then 24 hours so I bring her my keys this made me fall in to a bad depression and I could not even stay at home alone I receive no counseling or unemployment and with my depression I could not even think about what I should do I been dealing with this on my own since then and even though I am getting better I am still having problems in wanting to go back to work and have dreams of beening robbed this is truly effecting my children and my life this company needs to help there is employees and I as a exemployee believe that you could of done more than what my Dm said to me this was not unexceble a corporation and a company that holds there customer service to a top priority would truly look at how they treat there employees because every employee is a customer and as I read about how bad there customer service skills are is because of the way you treat the employees they are hand and hand I have been a Manager for 14 years and I truly thought I would loved growing with dollar general but I never thought I would ended up being let down and discarded as a box or plastic bag when I could of stayed with my former company and grow with them I was with them for 6 years and the same with company before that I can not express the damage mentally this company has caused me but I know that this company need to know what it has done to me and I sure there are others out there that can not express what has been done


Brigitte Rogers November 26, 2015 at 2:52 pm

I live in Sonora, Texas, we only have one store in Town. Dollar General Management and Corporate Office does not care. They tread Employees and Customers like dirt. It is so sad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. It will never change!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Jane Giorza November 24, 2015 at 1:17 am

I would just like to express my disappointment that Dollar General stores will be open on Thanksgiving Day. It is so sad that monetary gain for a corporation has become more important than taking a moment to be thankful and letting employees be with their families. If the reason is that they are “open to serve the public,” then I would say that if people can’t plan a day ahead for the store to be closed, then they are just out of luck. Would like to know if the DG executives will be working Thanksgiving Day also. I highly doubt it! I urge DG to do all they can to respect and encourage family time on holidays.


liz November 21, 2015 at 4:39 pm

so I was at the dg in mount joy pa and it was filthy. I saw roaches and mice. I went to get some chips and the 3 bags I picked up had holes in them from the mice chewing on them. I told the cashier SUSAN that was working about it and she stated OH WELL NOT MY PROBLEM and got real nasty with me. so if anyone is in that area I would rather go to the Elizabethtown dg they are a lot cleaner there.


Dale November 17, 2015 at 7:16 pm

On 11/16 I was suspended from my DG cashier job at Yerington Nevada ,#13997, by coperate Tina , I recorded our talk where she first says I am over13.60 and then she says I’m 200. Short, I requested copy of suspension and Tina denied this and then I asked how long she then refused to say. I only work 8 hrs a week but this is not right, Tina was there all day, I came in at 8 am and was given register with no change when I asked mod for changed she said there was none because Friday’s deposit did not get done, the register would not let you drop money because of off line? I have not heard from coperate dg, they will not call me back, I am a military veteran , I have the write up Tina did two wks ago on me for my truck being to loud and also her accusing me of using Facebook? Maybe corporate should watch corporat? Also on 11/16 we were without cameras?? Who’s cheating who?


Anne November 17, 2015 at 9:58 am

11/16 we were at DG in YERINGTON, NV and this was our second visit this week, it as 29 degrees , and the doors are wide open just like in summer, they do not close, only register one open which is right by door, it gets pretty cold on you as you cash out, some people in line actually left, it’s cold!! I asked manager dede why this is so, she said coperate won’t let doors be closed however heat has been turned up!! DG being a corporation should pay attention, all that heat going out the door and customers leaving because check out near door is cold.


Shan November 16, 2015 at 2:14 pm

The store in Morris, Alabama is not kept up at all. There are always products in the floor and the shelves are always in disarray. Nothing is organized. The parking lot is a disaster with all the potholes in it. The line to check out is always long. I just moved out by this DG and thought I would enjoy going to it but it is so nasty. Most of the employees are not friendly or helpful.

I have visited other DG stores and most of them are very clean and organized and the staff is very friendly and willing to help you.


anonomous November 16, 2015 at 1:21 pm

You guys have a store in Temple TX, off West Adams (2305) and the manager was very rude to some workers. Apparently they had parked in a reserve space and walked into the restaurant next door, instead of simply going over and asking them to move, she called their boss and threatened to have the vehicle towed immediately. I do not know her name but she is short with long black/brown hair and glasses, older. She was very rude. They lost customers that day.


Esta Mercadante November 12, 2015 at 10:00 am

Well two more days have gone by since my last comment and still no one has responded. Dollar General is real big on their employees extending customer service, yet you don’t do it yourself. Does anybody at Dollar General even read these? I’m beginning to wonder. I believe my next step is to call the Corporate number. Getting real frustrated with the lack of service. Maybe if I shared my comments on Facebook and Tweeter I would get a response.


Roger November 11, 2015 at 8:26 pm

Why on 11/10 at 7:00 at dollar general in YERINGTON, NV, was a man getting over 176 items for a penny each? Yes they were rang up, but the man showed me the yellow tags, why isn’t the public aware and offered this chance to buy marked down items for .01? It’s a shame the way this store is run, we need a dg store that is run professionally!! So we all could benefit on sales but we are not aware of these sales and products are not even marked on sale. At this store manager should be held accountable as well as coroperate Tina. Store is never full and retainers are on floor all the time. Most of help is in parking lot smoking! Coroperate has been asked to check things out but they don’t, they send Tina who does nothing as you see complaints all the time. This is a small community so let’s clean it up and get some better management!!!


Nicole November 27, 2015 at 11:30 am

Roger, the man was buying penny items. A penny item is something that is being discontinued from the store. Every Tuesday the manager and/or employees get a ‘pull list’.. a list of things that are to be pulled from the shelves and then discarded. If they don’t pull and/or miss pulling some things they will ring up as a penny.


Amanda Krumme November 11, 2015 at 7:38 pm

I had been working at the Dollar General distribution center in Scottsville, KY for nearly four months through Randstad Staffing. I had been told for a month that I was on my way to making full time. Completely unexpectedly, I received a message from Randstad on Monday (11/9/15) afternoon informing me that my assignment had been ended because I “did not meet full time hiring criteria” due to the fact that I “worked on the retail side in the past.” I did work for Dollar General store number 3527 in Lafayette, TN from August 2013 to July 2014 and was let go, but I did not understand why this would make me ineligible for a full-time position at the Scottville DC. My roommate, who currently is still working at the DC, spoke to HR on my behalf when he went to work that evening. He was told that I had been put on a do not rehire list after I had been terminated from the Lafayette store, and that the only way to fix the problem was for me to go to the store and attempt to get it appealed. It was also said that if I were able to get my do not rehire status removed they would “hire me in a heartbeat”. So, hoping for the best, I did just that. I went today (11/11/15) and spoke to the manger of the store, only to be told that she had “no authority” to either put me on, or take me off of a do not rehire list. She said she did not understand why they would tell me such a thing. She also agreed that there is no reason that my time at store 3527 should affect my hiring eligibility for the DC, and that they should not have let me work for 4 months before discovering they couldn’t hire me.

I’m just searching for any answers on how to REALLY get my do not rehire status removed, or if it is even possible.


Anonymous November 11, 2015 at 6:52 pm

Your store in ogallala has really gone down hill in the last few months. It’s dirty, several people have complained about seeing employees smoking in front of the store. They are not very professional. And if you look at ogallala debates you would also see that the unprofessional manager is banning people left and right for pretty things. I’m concerned that if you don’t take hold of your business you will end up going out of business . I know several including myself have chose to quit shopping there because of one employee particular kayla is what her name tag said, she’s not very polite, her hygiene isn’t very good, and she is always on her phone instead of helping customers or just doing her job, or even have seen this employee smoking by the front door several times. The only 2 employees that are great w customers are an older gentleman and Tammy. I really would suggest you take a look at who you have managing and their people skills . Have a blessed night.


Esta Mercadante November 10, 2015 at 11:20 pm

I guess no one at the corporate level at Dollar General has the decency to respond to my last email. You impune my reputation and good name by implying I benefited from the phone scam I was a victim of, thereby acusing me of stealing. I believe that is a form of slander. Maybe you have become so big you don’t care about your under paid employees that break their backs for you. You expect so much, in return we get no respect and kicked when we’re down. I would appreciate a response if you can find the time. Yeah right!!!! I well imagine I will be ignored.


Esta Mercadante November 9, 2015 at 11:22 am

As of November 6, 2015 I was let go by Dollar General (Store 14009 Rising Sun, MD) because I fell for a phone scam. I not only became a victim of the scam but a victim of Dollar General. I called and talked to our Regional Manager Glen and he stated it was Company policy because they felt I had benefited from the scam. In other words they felt I had stolen from Dollar General. I have never stolen anything in my life and stressed that fact to him. He said he knew I hadn’t stolen but it was Company policy to let me go. I asked if I had any recourse and he said no. Therefore I am being penalized for something I had no control over. I gave this company 110% everyday I worked and this is the thanks I get. It would be different if I didn’t take pride in my work, but I was a very dependable employee. Maybe it’s time to contact an attorney for unlawful dismissal.


Gary Klingler November 8, 2015 at 3:40 pm

I am secretary of the Freeburg/Washington Recreation Association and am inquiring about donation of coloring books and crayons for Santa to give out at our annual
“Christmas in Freeburg”. We the members are all volunteer individuals involved in community activities.
Please reply. We are only talking about 75 books and crayons.
Thank you!
Joyce Klingler, secretary


Savage November 8, 2015 at 7:26 am

I know a young lady who works in a pa DG and is being sexual harassed and when she told her manager all she did was say I tell the DM and nothing was done about it. I think its wrong for yous to treat good people bad the dm told her to write everything that was said down put it in envelope and leave on desk in office so anyone could get it and read what is going on. It is store in mount joy pa. DM names is Curt something needs to be done about this.


john November 5, 2015 at 10:59 pm

Store #13997, YERINGTON,NV, I was fired last week because dede the manager changed the schedule without telling me and then says I’m a no show. So I might as well tell you that manager dede pays us cash for keeping the stock thrown. This money she gives several times a year, even when her husband is in jail.though she has told us all she is taking the job at DG in Hawthorne, she hasn’t yet! Don’t your cameras work, dont you count the money? Heads up DG , it’s the manager not the employees.


a concerned citizen November 5, 2015 at 2:10 pm

how is it at dollar general someone gets hurt in the store , breaks bones because a back shelf was not done right , and person fell and broke bones wins the lawsuit but wont send the check to this person, all dollar generals are trashy stores, they leave stuff in an isle, all the time for people to fall over, I haven’t been back since I was in a macon Georgia store one time and sat there 3 hrs for black Friday add, and when the dorrs opened they had no black Friday items , I was livid,, they called the manger of a Lizella store , and he was a real asshole by lisenibg him to talk, on phone to other manager it is getting to the point to only go to dollar tree , instEAd of dollar general it has gone to the dogs , CLEAN UP YR DAMN STORES, AND PAY THE PEOPLE Y OWE . YOU DEGENERATES ..HIRE ENPLOYESS THAT CARE .


fayee November 1, 2015 at 11:47 pm

DG in yerington has employees that steal because manager steals, store a mess, stock needs to be put out, carts in the isle. Why doesn’t coroperate check cameras?
Check the back door too. There is more merchandise going to employee theft then customer theft!!


Anonymous November 1, 2015 at 9:12 pm

I understand that a woman by the name of Chance Blanton is being considered for a position at the Lone Oak, Texas store. If this woman is hired to work there I can assure that you will lose at least two families. I will take all my business to other stores in Greenville, Texas. She is very abusive.


Acct Recv October 30, 2015 at 3:47 pm

I need to know how to get in touch with CEO: Todd Vasos, CFO: John W. Garratt or COO: Jeff Owen. I have tried contacting local accounts payable dept as well as corp accounts payable dept multiple times regarding past due invoices owed to our company. I would like to get their emails so that I can include them all on the email. I have searched your website and have not been able to obtain the emails.


concerned citizen October 27, 2015 at 6:19 pm

You people have a store in Baldwin, Louisiana your manager there is Ms. Yolanda before her was a lady named Angie, a Stephanie Boudreaux { common place whore, crack head) local from Franklin, La living in Charenton, la goes in and robs the store all the time Angie caught her but stopped calling the police because another lady a Linda somebody begged Angie not to, so Angie let her go then Ms Yolanda was manager and not told of the incident Im sure and hired this Stephanie{crack head} who just got out of jail in Avoyelles Parish, to work there Stephanie Boudreaux is robbing yall blind she goes in when shes not working loads up on things over and over again I know she is on camera doing this several tines over the last couple of months. She is awaiting a court date in St Mary parish for drugs and theft. How can yall hire people like this no background check no drug testing to employ them. you all have plenty of evidence to have this girl fired and arrested please take this lying thiefing person off our streets please help our community one man is dead because of her in Charenton now. Please help yourselves as well as our community be rid of this awful human being. Thank you for your time and consideration in this matter. URGENT URGENT URGENT URGENT URGENT URGENT


concerned citizen October 27, 2015 at 6:25 pm

Check your cameras people you have them but don’t use them She is all over them so goes in when she is not working to steal lots of cosmetics etc, DO SOMETHING PEOPLE. SHE MAKING OF FOOL OF YALL AN YOUR COMPANY EVERY THIEF HERE WANTS A JOB THERE COME ON PEOPLE


Jack Ross October 25, 2015 at 5:14 pm

I have an acre lot in Coweta OK. It is 1/4 of mile down street from two schools,(1100 students) on the mainstreet of Coweta, on a state of Ok. hwy and Noooo nada, gocery store on this end of town. It has a very nice 2400 ft store building on it that could be used to test site or torn down. I will work with your people to make this a nice place for your exciting Co, Jack


Mary October 25, 2015 at 6:20 am

I moved to Angleton, TX in March, and right away Dollar General became one of my favorite places to shop. However, things have gone south in the past couple of months. The level of unprofessionalism I have witnessed while shopping leaves much to be desired. My shopping experience in the early hours of Saturday, October 24, left a very bitter taste in the mouth to say the least. The store was stuffy and so hot I had to fan myself, and one of the associates saw me and was complaining that she was hot too. Right there within earshot of customers, one other associate was screaming, yelling, telling another associate to “shut up,” and asking if one of them had a tampon! I had applied to work at this store twice already but now I know why I am not being called for an interview. The manager hires people she can control and order to go buy a taco in the early hours of the morning, without a care on presenting a good image to customers or representing the interest of Dollar General. I would really appreciate if something is done about this issue so I can at least shop in peace without having to know if someone needed a tampon or not! I am still interested in working at Dollar General. I have a graduate degree and minimal retail experience, but I am a fast learner and do not mind starting with a level entry position. My past work experience include working in corrections and a little bit of academia. Thank you.


fayee October 24, 2015 at 3:32 pm

On 10/23 we were in DG 13997, yerington nv at about6:30 when there was a line of 3, when an employee of that store ( employee Amy) in line ahead of me did not have enough money, she looked drunk, the cashier had to get lead to help another sale while Amy actually leaves store with merchandise in cart, I mentioned to Tammy on duty what had just happened and she just stood there!! Letting employees just walk away with DG items is not fair. Tammy also had been in line buying items while on clock, Tammy did take lunch also but did not clock out. Check records and video I was in line and I told Dale to report but she’s to afraid of being fired, I am not!! Why is it that DG employees in yerington get a DG discount? We have been asked several times about this DG discount but can’t say anything!!


Patricia Bailey October 24, 2015 at 12:37 pm

We need a dollar General in Stinnett Texas. We don’t have anything but one grocery store and 2 convenient stores. I’m sure it would be used by many!


Gary Dighton October 20, 2015 at 5:25 pm

I have heard that the manager at the Hamilton, Ill store #12071 will be leaving. I and some of my friends shop serveral times a month at that store do to it being clean, good service and friendly help. Every time i go in there the manager is always there and she is very nice to me and all the people i see. I dont know what she makes but for the hours she works im sure it isnt enough. I was in the store while back and the district manager was in there talking about his boy friend. In a comunity like this thats not a good thing. If the manager leaves me and my friends will not be using the store again. Since Jill took the store over it is alot better than any other store in the area. I just thought the company should know how we feel around here. Thank you


Laura McKnight October 17, 2015 at 10:30 pm

I Laura McKnight I was told by the assistant manager at Dollar General in Rolling Fork, Ms. that they were hiring. She told me to go put in a application online. This is the only Dollar General in Rolling Fork, I was shopping in there another time and the same assistant manager asked me did I submit my application. I told her yes, on Saturday October 17, I again went to shop at this Dollar General it several people that work there have other jobs. I felt the manager Martina Lewis knew that I had apply for a job. She was not visible when I first walk in, I spoke to everyone who were in front of the store, the cashier Maggie, other customers who were checking out, this is a routine habit when entering into a business. Once I came from the back the manager Martina Lewis were waiting by the counter opposite side of the cashier talking, she knows my voice or one of the other worker told her I was in there.After she has finish talking. I kind of ask her to step to the side to tell her i had put in application I’m sure she knew already. When I ask her to give me a chance to prove to her how good I would be in stocking , cleaning etc. She started loud talking saying I’m not hiring got 11 people who need to work because they have bills to pay some do not have that many hours i just can not hire anyone else they all start laughing at me like I did something wrong. My feeling were hurt as I left the store saying I ask her in private it would have been nice if had told me the reason why she could not hire in private. i just finished my associate degree with Indiana Wesleyan University. I’m starting my Bachelor Class in December. I needed extra money to help me in class. i would have been the best stocker and keep the place in tip top shape. by working with all of my might. but I was insulted for trying to get a job.Just want to let someone know this manager conducted herself, in front of customers


Laurie Lewis October 16, 2015 at 1:56 pm

Hello, I am a sales associate at store #1457 located in Wamego Kansas…I am wondering if there is an address that I can send an email to regarding the way I am being treated and some things that are going on in the store that is against the handbook. I am afraid if I call in and actually talk to someone I will start crying.

Thank you for your time. Laurie Lewis


Michael Fleischman November 8, 2015 at 11:12 am

My best advice is keep a detailed record of everything going on (journal, pictures, audio recordings). And get enough to make a strong case.
I was an ASM and got fired after i complained to hr about being forced to work off the clock.

Dont trust anyone, especially managment


Tricey October 15, 2015 at 8:03 pm

So I am a regular shopper at Dollar General and I happen to be in one of your store which was store #15244, telephone # 678-324-9563 on October 15, 2015 around 7:31pm. I came in for some ambi fade which had a sign under the fade cream 4.45 when I get to the register it came up to be 4.95. I told the cashier what the price was and she proceeded to tell me I would need to go get the sign which I felt she should have called another employee to do so. Then when I get the sign that was clearly under the ambi fade cream she tells me that this sign is for the ambi exfoliating wash. I then tell her that the sign was taped under the fade right over the original price of the fade cream and that the price should be honored b/c that’s false advertisement! She tells me she can’t do. I feel that if the store can’t put the right prices on the right sign please don’t put signs up at all.


Anonymous October 15, 2015 at 5:00 pm

You guys at corporate will more than likely not read this or even care enough to take action, but I feel like this situation needs to be addressed. I work at the Fort Valley, Ga store, number 13604. I have been working there several years and in this short amount of time, things have taken a drastic change. First thing is first, lets start with the employees. I work with some of the laziest people I have ever seen. Lets start with the Front End Lead and Assistant Front End Lead. They have some of the worst attitudes in the entire store. They will talk bad about other employees behind their back and they will talk bad about other employees to the customers. They will be on their phones in-front of the customers talking about personal matters. They wear a blue tooth device and cover it up with their hair so it is not noticeable. They do not do pick ups like they are supposed to. I have had almost $2000 in my drawer before because they don’t do pick ups. I have seen them deliberately not give another employee a break before, but yet, the break still gets taken out of their check. Where is that fair? They are ALWAYS 30 minutes late to work, but when someone else in less than 5 minutes late, they get on to them and say hateful things about them. Lets move on to the manager. He is late all of time. He goes in the break room and sleeps for an hour or two every morning. The Pepsi guy has found him sleeping in the back before or reading a magazine or on his phone watching YouTube. He goes out to his truck multiple times a day to smoke a cigarette or clams he is going to the bank. When he does go to the bank, he ALWAYS comes back and says he has forgotten quarters or something of that nature. He leaves several times, he claims, to go get a burger, but yet, he wont let employees go on breaks. He just lets them leave early. It has been brought to his attention about other employees attitudes and how they treat one another, but he continues to do nothing about it. The store looks like a tornado went through it and needs to be cleaned up. When he finds out the DM is coming, he panics and makes everyone work over time, to save his job. Their have been several occasions where customers have called corporate or the DM because they suspect or have seen the manager drink on the job. He has a terrible attitude towards the customers, employees, and the distributing guys. I have seen for myself him get very hostile with someone over a simple $10 return or him having to do a void because the customer cant afford the product. I have seen him deliberately lie to the DM so he didn’t get in trouble. But in the mean time, he threw another employee under the bus and said they did it, so he wouldn’t get in trouble. In my opinion, the store needs to be shut down for a while, cleaned up, have all new staff, and definitely a new manager. Like I said before, this will probably get nowhere, but is worth a try.

A frustrated employee


Danielle October 14, 2015 at 7:54 pm

Its pitiful that everytime that I try to go to the store in El Reno, OK on Sunset Dr its closed and its suppose to be normal business hours. You might as well shut the store down, you can never keep employees nor is the store ever clean or items stocked on shelf.


S.J. October 12, 2015 at 5:10 pm

I would like to tell you that your attention needs to be turned towards a Sutton, Nebraska Dollar General employee named Barb, with her lack of professionalism and her nasty, rude attitude.
She lacks in many departments as a retail employee, and that is sad as it is a reflection of your store.
I, as a frequent customer, do not really appreciate her degrading previous customers that have been in, in front of other customers. It is wrong, rude, and quite disturbing that it has been allowed to go on. I understand as a retail employee, you will not always have pleasant customers and you will have your opinions about them, but as an employee it is her right to keep them to herself and not to anyone who walks in there. I feel there needs to be a course of action with her, as I am not the first person to feel this way about her. Another issue I find horrific, is her need to go flaunt around the store, bragging that she got an individual banned from there. Seriously, what corporation would allow an employee of the such to represent their name!?
Please take in to consideration that it is a small town, with an older generation who are quite stubborn and talk to one another, and having such an employee that may upset one will only lead to a domino effect.


Amanda Hernandez October 12, 2015 at 2:13 pm

I contacted your 18004569446 about the claim 201512635 i spoke to your customer relations as well and made a formal complaint about your clover valley products i purchased from your store that my brother and i got extremely ill from and the can of tuna was expired ive called and left messages repeatedly to some gentleman i suppose is the claim adjuster that has failed to get in contact with me about this matter i no other choice but to try to get in contact with someone here. this is completely unexceptiable and perfessional if i dont hear from anyone pertaining to this matter ill have no other choice than proceed this to a higher person.


Brittany October 11, 2015 at 8:48 am

I would like to let you know that your employee by the name of Kelley Myers who resides in MO needs to be given an attitude readjustment or fired.
This morning I witnessed the most awful thing a retail employee can do to another retail employee, or anyone really.
This woman from the moment she stepped foot into the hotel lobby to check out was nothing but awful and rude!
She seemed to have a dispute about the charges for her stay, and the girl behind the counter was trying her best to figure out what had gone wrong. It seemed like this woman from the moment she was getting ready to leave was looking for something to yell about, and she sadly found it. The poor girl behind the desk was trying her best to resolve the issue, stating “I haven’t had this particular issue come up. However, my assistant manager will be in in about 20 minutes,” (around 7am) She clearly stated the issue and a resolution. But Miss Kelley was NOT having it!
She yelled at the employee that she had a nine hour drive and this girl was wasting her time. She continued to be rude until the A.M showed up. And then she began to yell at the A.m!
The woman wants to complain to coorprate about these two women who were doing nothing but trying to resolve whatever the issue was she was having. I don’t believe this is fair for her to go unjusticely punished also for the way she acted towards them.
At first I thought she was just a rotten person, but having over heard she was a DG employee, I was shocked! This is the kind of people you hire?
If she’s working register or the floor, she’s probably driving people out of the store and losing you profits! I hope you are able to do something about this sad excuse for a woman, mother, and most importantly, your employee. She doesn’t make your store look good at all. I’m afraid to go into any DG if people like this are who I may be interacting with.


James Taylor October 9, 2015 at 3:58 pm

just left our local store in The Colony,Texas and am furious. I felt the same after shopping there on Friday. The manager is very hard working–over 60 hrs. a week, very underpaid and demanding a transfer or she will quite. Her acting assistant is in the same shape. This store is never a mess, stock racks are not in the aisles like in the old store, and shelves are generally full because of these two. They are not allowed to work or get paid for overtime so they bust their butts while in the store. They are also not allowed to hire extra help or give overtime to employees.
Two employees in store today, one cashier -six people in line. The same last Friday. People don’t like to stand in line and will leave to never come back. This is the highest volume store in the district. Many good employees have left because of being overworked and underpaid. I’m in there a lot so I get acquainted with them, they know me by name. Obviously corporation doesn’t care. They want to brag about their race car but give poor employee and therefore, poor customer support. I know what it is like to work being unappreciated by corporate. You don’t do it for long and you don’t give your best while on the job.

I get emails every week with coupons which must be transferred to my account but the digital coupon setup in this store hasn’t worked in months. Corporate won’t fix it. The coupons can’t be printed out because there is no bar code to scan at the register. Again, obviously corporate doesn’t want the customer to use them. I tried taking in two coupons today but the cashier couldn’t scan them. The way I see it; Dollar General owes my 4.50 and more because the digital machine doesn’t work. There are signs at the register stating this that are turning brown with age. You built a new store this year and already you are not supporting it.

All of the problems in the other comments here go directly to corporate non-support of local stores. Pull your heads out of you-know-where and clean up your mess or close up shop and let your customers and employees go to someone who cares.


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