Dollar General Corporate Office - Corporate Offices & Headquarters

Dollar General Corporate Office

Dollar General Corporate Office Address

Dollar General Corporation
100 Mission Ridge
Goodlettsville, TN 37072

Contact Dollar General

Phone Number: (615) 855-4000
Fax Number: (615) 386-9936
Website: http://www.dollargeneral.com
Email: Email Dollar General

Executives

CEO: Todd Vasos
CFO: John W. Garratt
COO: Jeff Owen

Dollar General History

Dollar General was founded in 1939 by Cal Turner.  The first store was located in Scottsville, KY and was called J.L. Turner and Sons.  The first store actually called Dollar General was opened in 1955 with the idea that all items in the store would be $1 or less.  The idea took off quickly and all J.L. Turner stores were changed to Dollar General’s.  The chain reached 29 stores by 1959.

J.L. Turner died in 1964 and Dollar General went public in 1968.  In 1977, Cal Turner, Jr. took over as president of the company, making him the third generation to run the company.  Cal ran Dollar General until 2002.

In 2007, Dollar General was acquired by private equity firms and taken private.  2 years later, in 2009, the company was made public via IPO.

In 2014, the company was fined $52,000 by OSHA for health and safety violations in a Brooklyn store.

In mid 2015, CEO Rick Dreiling announced his retirement and was replaced by COO Todd Vasos.

In 2016, the company has over 12,500 stores in 43 US states.  The Dollar General corporate office is located in Goodlettsville, TN.

 

{ 1271 comments… read them below or add one }

D Goldsmith December 2, 2016 at 7:47 am

I have been a customer of Dollar General stores for over 10 years in the Indianapolis, IN metropolitan area. Within the last year, I have witnessed a very negative change in my experiences. They include:
1. Safety Hazard in the store. There are carts of merchandise in aisles blocking my
movement around the store. These carts also block the access to obtain products.
2. Shelves and hooks are improperly stocked or not stocked at all. There have been
times where products were out of stock for weeks.
3. The website has issues:
A. We are unable to access Print At Home Coupons
B. To take the survey to give our opinion, it is required to enter the sweepstakes
We need the option to opt out of entering the sweepstakes.
4. The sales receipt no longer gives a coupon for purchases on a future date. We
must have a SMART PHONE for digital coupons. This is discriminatory for us
Senior Citizens and lower income people. We cannot afford the cost of the smart
phone or the cost of the service.
5. Stores are not appropriately clean. I have seen/felt products with dust on the
packaging. Stores have dirt/trash on the floors and not all of the light bulbs are
functioning.
6. I have experienced employees who are helpful, friendly, courteous as well as
employees who are nasty to patrons.
Keeping customers is easier than marketing to get new customers. Dollar General is failing. Family Dollar, Dollar Tree, Everything a Dollar, Walmart…..are some of the stores
available to meet our needs instead of Dollar General. It is imperative for Dollar General to improve.

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Richard Seymour November 28, 2016 at 4:10 pm

I HAVE CALLED TWICE AT CORP. OFFICES, I REACHED SOME ONE IN THE PHILLINES. DOES NO ONE WORK IN AMERICA DO YOU BY ANY THING MADE IN AMERICA?? APPARTLY NOT INCLUDING OFFICE HELP!!! STORE #02786 HAS OVER GROWN TREES THEY SAY THEY CAN,T DO ANYTHING ABOUT THIS,

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Renee Clark November 21, 2016 at 12:38 am

I am an avid shopper of Dollar General but lately the store In Orange City IA has started to look super trashy.The manager is so rude I dont want to go in..I am signed up for digital coupons and they never come off my bill manager said wasnt her problem.If I do use a coupon she argues about me using it .I think your corporate staff should check into why digital coupons dont work and maybe have a customer service training day

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Griffin Anthony Glaze Jr November 16, 2016 at 8:13 pm

Hi Dollar General Headquarters I would really like the new Dollar General store to be built on State Route 762 Orient, OH with Restroom with Dyson Airblade Hand Dryers and Touchless Faucets and Touchless Urinal for men’s?

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Amanda November 10, 2016 at 12:16 am

i would like to know the labor law in bowling green kentucky for dollar general reason being is i know a employee that has worked 10 hours a day with out a lunch or break but yet has been taken out of their check as they took one but i have proof they have not cameras are in every store and would like to know why this is happening and where i can get answers as to who is going to change this situation
thanks

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NICOLE November 1, 2016 at 2:45 pm

MY COMPLAINTS ARE THE SAME AS EVERY OTHER ONE I HAVE READ.
VERY DANGERSOUS. AISLES ARE ALWAYS FILLED WITH STACKS OF MERCHANDISE WAITING TO BE PUT ON SHELVES, BOXES IN THE AISLES & REALLY JUST A MATTER OF TIME FOR SOMEONE TO TRIP & FALL.
WHY DO YOU NOT RESTOCK AT NIGHT TIME WHEN THE STORE IS CLOSED?
DRIVING INTO THE PARKING LOT LAST WEEK I SAW SOMEONE OUT BACK GOING THRU THE THINGS THAT WERE OUTSIDE….I SAID SOMETHING TO THE MANAGER BUT I GOT A CHUCKLE!
I’VE NOTICED THERE ARE ALOT OF PEOPLE IN MY AREA SELLING MERCHANDISE PRIVATELY ONLINE & THE PRICE TAGS ARE “DOLLAR GENERAL”!!!!
MAYBE THAT HAS SOMETHING TO DO WITH THE PERSON OUT BACK GOING THRU THINGS.
CORPORATE DEFINITELY NEEDS TO MAKE SOME SERIOUS CHANGES & QUICKLY!
ERIAL, NEW JERSEY STORE

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Ann November 1, 2016 at 12:48 pm

I have been in the Dollar General store in Mount Pleasant , Iowa several times and every time the people are never at the register and don’t greet you. I was just in there today and 2 employees were standing in the aisle and would not even move so I could get around them. I usually have to go track someone down to get rang up. This is so frustrating when shopping on my lunch hour and don’t have a lot of time. Hopefully someone will do something about this it is a very unfortunate experience every time I go there. If you are not going to provide good customer service why even be open for business.

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jude August 21, 2016 at 6:50 am

Originally I shopped at the Dollar General in Eden, NY. The service was always excellent. The store and the bathroom meticulous. Racks and shelves net and orderly. No items and clothes on the floor. Two women of middle age ran the store (hopefully still do) as if it was their own and they wanted to please the customers.

I moved to the Angola, NY area and close to Brant, NY –so I can shop at either store. This has been a brutal 4 year experience. At 76 I have seen a lot over the decades. I am appalled at the lack of adequate training and support the staff have from the corporate end of the business.

I am appalled at the lack of humanity Dollar General has for its’ workers including managers. Going in to these two stores is like shopping in a battered third world country, feeling ownership is just a Ponzi for money with no concern for ethics or personal pride for worker or customer health and safety.

These stores stock during business hours, not at night when the store is empty of customers. Almost every aisle is impossible to get down without negotiating your body like a gymnist to get through and if you are an elder it is not often possible.

The stores are understaffed for both stocking and taking care of customers. Most of the stocking is done by women of enormous boxes who can’t even see where they are going the boxes are so large.

The stores are dirty and enormously cluttered on the shelves and the floors.

The staff is young and constantly must deal with the complaints of many customers to the point of unnecessary psychological stress –for probably minimum wage!

I am amazed there is not a customer or worker injury everyday due to poor corporate management and ethics. Possibly there are and I just don’t know it.

For reasons I do not know Dollar General has started over the last few years of stocking absolute unnecessary junk without the shelf or floor space to properly display. Just junk that is certainly cluttering up the store not to mention the Planet. Abominable! Trash products!

A district manager assured me it was going to be all cleared up soon. The problems were being worked on. This was two months ago as myself and another woman were complaining.

If the corporate hierarchy is deficient you can’t fix the problems period. It is not the workers who are always quitting. Why take that kind of minute by minute psychological and physical stress? They are too young to meet the dysfunction of the corporate hierarchy.

I spend actually 1/2 of what I used to spend per month at Dollar General. Why? It is too hard trying to sort through all the junk as well as dangerous. A fall at my age could be crucial. Also I always feel real for the manager and workers who have to field all the complaints from customers on the condition of he store and its stock.

There is a Family Dollar a little further I can go to and have begun to do so. It is cleaner, less junk, and appears to be operated by a corporate structure with more ethics concerning their workers and customers.

It is wonderful to be of an age that can remember when the U.S. businesses were the most superb on the Planet –when they tried to please customers rather than Ponzi consumers.

I will submit this letter to the two Town Boards and local fire departments requesting inspections for safety of both workers and customers.

From comments from October 2012 until August of 2017 –all sounding the same I know my testament will do no good. Thus my attempts to the Town Boards and Fire Departments.

Shame on corporate Dollar General and their Board of Directors

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Sue Bankston September 18, 2016 at 2:28 pm

Dollar General has some very nice stores and good prices on most items. Unfortunately the store nearest me on S. Polk Street in Pineville, NC (store #09418) is not one of them. The store is consistently filthy and the restroom is down right nasty. After using the restroom there today, I came home and took a shower. The store consistently looks like a disaster area. Boxes of merchandise stacked in every aisle while shelves are bare. I would not be surprised to learn the store is being sued by multiple customers for falls, boxes falling on them or other disasters. If the CEO of DG would make a trip to this store he would tell his family members never to enter the store. I will just pass this store and go to Wal-Mart, Family Dollar or a well maintained DG store in another area.

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Darwin Tubbs August 17, 2016 at 7:19 pm

I have been trying to get with you for the snow removal at the new Edenvil store in Michigan I am an local Busness in the area and I would plow the lot for 250 for the days removal of snow I only charge for the work rendered and nothing more you can contact me at Eds Scrap Metal Collectors & snow PLowing service 6847 Flock Rd Lot 2 Beaverton Mi 48612 My cell numbers are 1-989=259=XXXX or 1-989-313-XXXX I am looking forward to hearing from you. Thank You Very Much For Your Time
Eds Scrap Metal Colectors And Plowing Service

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Kathy Hanson August 15, 2016 at 4:37 pm

I tried to shop at one of your stores today.The store is located in West Union, Ohio. It was at least 80 degrees in that store. Definitely not conducive for breathing much less shopping. I said something about reaching out to the corporate office to her and she replied other people have tried with no results! I have asthma and could not remain in that store. Can you guess where I went? Wal-Mart! Nice and cool and clean with no isle clutter. The Dollar General in our town is hot, cluttered and just plain bad! I realize we are a small town but we deserve a shopping experience in a comfortable, uncluttered store. Please pay attention to this email and I anticipate a better Dollar General for us in West Union, Ohio. Thank you for your time. Please don’t neglect this email.

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KathyWarfield August 12, 2016 at 8:27 pm

I have lived in Hopkinsville,Ky. For 57 years and was so glad when the Dollar store was built on east seventh. But the last dozen or so times I have entered this store it was a disgrace and so dirty. There was so much in the floor that you couldn’t use a buggy and a mop bucket of nasty water was just sitting by the bread isle. I won’t go into detail but the health department should see and smell the restroom. I have complained to the store manager only to be told that they don’t have time to do the regular task much less any extra. It’s sad that a store that isn’t very old looks like the city dump. I won’t be shopping at this location again and it’s sad that it has come to that. I know that several past patrons have stopped shopping there for this same reason. I really feel for the safety of the customers that our local health officials be notified of the problem at this location and maybe come up with a solution. Thank You

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Jeff. Silvey August 7, 2016 at 10:51 am

I’m. writing this letter to advise you of the poor and disastrous state in which the new store in London Tennessee on Why 72 has come to. You are loosing business because of the condition and the appearance of the facility. This store is a new store, but patrons are going elsewhere because continuously the shelves are empty, new stock is not being put out because it’s still in the box on the cart. I have. Personally watched employees step over merchandice laying in the floor, and just keep walking. This facility is nasty. I’m not sure who is over this store, but there needs to be some serious changes made. I shop at the Dollar General Market in Lenoir City, and the price difference for items just amaze me. The. London store has many items marked quite higher for some reason, and it’s the same product. Pricing signs are hand made at the store in Loudon for some reason. Most people that live here appreciate the new store, but are going elsewhere because of the condition of the Loudon store. Please investigate the problem with the facility in Loudon. This was a really nice store when it opened up, but not the case no longer.

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jennifer July 15, 2016 at 7:30 pm

we have had a problem with our dollar general store in Hillsboro tn for quite some time now.. in the beginning we thought they were all just not organized but as time goes on it is getting worse, now it is a health hazard to our community.. the isles are cluttered items not put on shelves some isles we cannt get thru so we go around…it is dirty unkept and a real mess..tonight I had to go there..it was worse than we had ever seen it..filthy dirty floors with clutter covering them. baskets of items sitting in the isles..the woman in line with me asked if I had ever seen the store this dirty..i told her it has been bad but tonight it was shameful there were 2 clerks there I asked the person working at the register I was checking out on if they were the only two employees there his reply was yes..i asked why no one has cleaned or swept the floors or put up the stock. his reply was we don’t have time.. the other employee was on a register that could only accept cash because her machines wouldn’t take any cards or checks.. the customers there were all commenting on the dirt and papers in the floor..i am ashamed for this dollar general to be in my home town.i would not take anyone that visits me there I would be too ashamed for them to see it….jennifer

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Steve July 14, 2016 at 1:03 pm

It’s been 2 weeks since I started working here the manager didn’t put me in the system right away so I didn’t get paid and so she paid me out of her pocket. Then this second week comes up and I get a payroll card and when I go activate it I notice that it’s expired now here I am another week struggling. I didn’t get paid and when I told my manager about this problem she looks like it bothers her that I keep asking for her to fix all this including my hours . I don’t go work for free so I’m not sure if I should take this into HR . any suggestions?

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Vicky July 26, 2016 at 10:39 pm

Steve, Trust me when I say, don’t worry about your card and GET OUT!!!. You do not want to work for this company. I was hired about a year ago making 8:50 an hour. That wage was fine, but then I found out after I started that they give out raises once a year. Yeah, I know, you’d think, wow, if they give out raises just once a year, it’s probably a good one. WRONG!! If you happen to be one of the ones who makes it to a year, they’ll give you a quarter. Imagine that, a cute little quarter. Here’s something else that you’ll probably find appalling……. As if finding out you only get a quarter after a year wasn’t enough. The Dollar General Store has a NASCAR that they sponsor, #20, driven by Matt Kenseth. The Dollar General Store, along with other sponsors pay between 300-500k per race to these people!!!. Don’t they sound like a fine company to work for???

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Garry McGovern July 11, 2016 at 3:03 pm

To who it concerns, Iam the owner of McGovern Landscape Mgmt in Columbus, Ohio. It would be my pleasure to due Grounds Maintenance on your Stores in the Columbus Area.Mowing Trimming, Etc.the Mowing of the Propertys would be the same no matter the Location. If we Receive the Contract it would be very reasonable. Thank You for your response. McGovern Landscape Mgmt, 495 Courtland Ln, Pickerington, Ohio, 614-833-XXXX

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Yolanda Johnson July 9, 2016 at 4:44 pm

I recently interviewed for a job at DG in Gladstone, MO, I was told I had the job, but I had to wait until they emailed me info, its been 2 weeks and I’ve yet to receive it only an assessment test, I need to start work asap, but cant start until this is done, please advise…

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Vicky July 26, 2016 at 10:43 pm

Yolanda, Please see my comment to Steve from 7.14.2016. Forget about working there.

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Heather Mckinney July 8, 2016 at 10:27 pm

Me and my husband were treated wrong they have us mixed up with someone else so now i have to take legal action against store on linnwood kansas city mo. 64128

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John Ferrell November 7, 2016 at 9:59 am

I want accused of stealing when I put my eyeglasses into the case and put the case in my pocket. I have talked to an attorney and will be suing also.

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Roger Lis July 5, 2016 at 2:01 pm

We were treated very rude on the phone and in the store by two female employees at the hickory Hills illinois store #10671. They had no training and no idea how to use PayPal credit. They told us we had to swipe our PayPal debit card and it will go to PayPal credit. That is wrong completely. I called PayPal credit and they gave me a code number to give to the clerk to refund the debit card charge and put it on the PayPal credit balance. THE CASHIERS AND MANAGERS REFUSED TO REFUND THE AMOUNT AND THEN PUT IT ON PAYPAL CREDIT. THEY SAID ITS GOING TO TAKE 7 days TO GET MY MONEY BECAUSE THE DEBIT ALREADY WENT THROUGH.

WHEN I TOLD THEM I NEEDED THAT MONEY FOR PART OF MY RENT TOMORROW THEY SAID WE TOLD YOU 7 days 7DAYS SIR.

THIS WAS OUR FIRST TIME EVER AT DOLLAR GENERAL AND WHAT A TERRIBLE EXPERIENCE

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Roger Lis

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John July 1, 2016 at 7:25 pm

Dollar general in Dos palos California sells rotton chicken constantly. We have tried to get fresh chicken there several times and each time its rotton ! We bought some last night, thinking to give them the benefit of the doubt, and it had the date of July 7th on it which is a week away and it was still rotton ! Their gonna kill someone ! This needs to stop

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shar June 30, 2016 at 1:39 pm

The dollar general on schillinger rd across from winn dixie near flea market, is to where we all dont want to even go anymore. the manager sits on her personal cell phone, all while boxes are sitting in middle of isles, the shelves are in disray, half the time they are completely out of items, she has 1 register open, I counted 14 people on coupon weekends ahead of me. she refuses to come out and open another register, you walk by the office and shes loudly laughing, with her feet up, we see her getting in her car alot and leaving & coming back hours later, shes rude and talks down to people, yesterday was my final blow with dollar general, i made a qucik stop for hostess 2 bags of donuts, the girl in my islle was very sweet and i asked for a pack of pyramid cigarettes for my friend where i was heading, she accidentaly gave me pall mall, so she gave me reciept and asked me to go over the other counter (where shockingly there was another register open) she seen me walk over and i explained the other girl gave me wrong brand and i needed to exchange for proper brand, when i asked to speak to manager, i was told Boldly that she was acting manager and she would not exchange brands, and there was nothing she could do about it !! I stated so i am stuck with a almost 5.00 pack of cigerettes, she snidely said I GUESS SO and walked away from me!! i stated it was your fault (as she was 1 who handed the other girl the cigarettes from case) she once again said i dont know what to tell you, i said your basically telling me to buy the right pack, so i thankfullly had another 5.00 on me and bought my friend the proper brand, then she procceeded to leave the pack on counter and walk away !! I will Never or my friends shop there again, who’ve also had many problems, they park in lot is full of carrages, grabage and she stood there one day telling some people in line how easy it is to shoplift from that store!! your corparate people need to go in unexpectedly also many people have left the 1 open register and left their carts, there are other dollar generals with much better service and non lazy employees in the area worth driving to !!

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chrissandra demarco June 29, 2016 at 2:33 am

today I went into the dollar general store in Marysville California and the cashier (PJ a.ka pete) told my son that he was going to take his belt off and whoop him repeatedly, upon me contacting the manager (frank) and the manager speaking with the employee he promptly denied the entire situation and I was treated like a lier even though my five year old son told the manager him self what had happened and that he was frightend the manager asked me what I wanted him to do about it and I said FIRE HIM, the manager said well I have to protect my employee and losing his job would ruin his employees life. so he ultimately plans on doing absolutely nothing because its a he said she said situation! TOTALLY DISGUSTED!

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anonymous June 29, 2016 at 12:13 am

how do you find out district managers addresses for complaints about their stores they are in charge of? Volusia County,Florida-I believe his name is Brian Leery. Or doesn’t anyone even read these things?

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Vicky July 26, 2016 at 10:55 pm

They don’t follow-up on the complaints they get from customers.

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John Ferrell November 7, 2016 at 10:07 am

I had problems with a store on N 441 Ocala, Florida. I complained to corporate office and a district manager called me. Said he was sorry which I didn’t want to hear. I wanted the men who wrongly accused me of stealing to say to me they was sorry. The district manager did follow up but saying he was sorry did not solve the problem.

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Shilesta Ryals June 27, 2016 at 4:50 pm

My daughter in law was killed in a car crash on her way back to work. She had left for lunch and informed her supervisor that she had a family emergency. Her supervisor told her to just take the rest of the day off but to come back in to count down her drawer. On the 1 mile trip back her car was struck and she was killed. When asking the supervisor why she made her come back just to count the drawer, she stated that she could not go into the drawer. Strangely though, she was able to count that drawer after Michelle Greene died in the accident. I think it was just pure pettiness to ask the employee to come back in and count the drawer after telling her that she could take the rest of the day off. Is there some rule that doesn’t allow the managers to count the drawer. After the accident, the manager DID count that drawer. I think the manager took it upon herself to assume Michelle’s situation and was being selfish when she asked her to come back for just to close out the drawer.

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Anonymous July 7, 2016 at 7:21 am

First off Shilesta, Im incredibly sorry to hear about your sister in law. Secondly, I worked at Dollar General for 2 and a half years and I will say that the only reason a manager might decline to count another managers drawer, is simply to protect themselves. If the drawer had been short, it would fall onto both managers. But I also want to say that managers are responsible to count sales associates drawer. In fact, in my district, sales associates were not ever allowed to count down their own.
It seems like a situation where, the superviser felt that it was going against a DG policy. Perhaps not entirely understanding that managers do indeed and can count down anothers drawer. Especially upon the circumstances of her needing to immediately leave work.
I wont say the superviser was trying to be malicious. Its tragic what happened and if I were said superviser, Id live with the guilt forever. I hope this information helps you.

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James June 27, 2016 at 4:04 pm

The Dollar General Store at Ribaut Rd in Beaufort, SC is the former Piggly Wiggly and is always maintained in a deplorable state, in and out. The Manage obviously does not care and the employees do not care. One can rarely find an employee when in the store and they are rude and short. This place is usually dirty inside and the outside isn’t much better. Lights on the front of the building are out so it looks like they are not open. There have been 2 robberies there since last year so one would think they would light the place up. Storage carriers with cardboard are staged on the side of the building and there are many of them and they are left there for weeks. The cardboard is tattered making an unsightly appearance. It looks Ghetto and they do not make any attempt to store them behind the store where one could not see them, they are in plain view on an extremely well traveled rd. A brand new store was recently opened about 2 miles up the road so I was hoping they would close this dump of a store down. Last summer the store was closed during the day because they had no air conditioning. I stopped shopping there long ago but the eye sore in my neighborhood continues. Corporate obviously does not care about how this unsightly store affects the Community as this has been mentioned previously.

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Anonymous July 7, 2016 at 7:39 am

I wont ever defend rude managers or employees. Even in the worst of times and conditions, when you work in customer service that is what you do. You serve the customer. That being said, Corporate doesnt care, but I will tell you why. Every store is given a max amount of hours a week. It ranges from 110-140 typically. The store manager is salary so their hours never go against this max amount. However, when you break down open to close hours, 7 days a week, this is not enough hours to staff any store properly. I only ever worked alone or with one other person who ran the register. The reason why its impossible to find anyone is usually because on top of serving the customers, both employees or lone worker, are still required to perform multiple tasks everyday.
I cant tell you how many times my store was busy. Just myself and one cashier and I have customers asking for help on the floor while a line piled up and not only had customers frustrated cos they needed help either finding something, finding a price or asking a question but customers wanting to leave screaming at you to open another register. Its this type of activity that absolutely slaughters moral and can shut a manager and employee down. After constantly being belittled about the state of the store, the lack of help, people assuming that I just dont want to help them, I had a literal mental breakdown and was forced to leave the company.
Most of corporate, the district and regional managers, can only help to the extent that the company allows. When sales are down, hours are cut, to keep profits high for shareholders. The problem with this mentality is that the reason sales are down is mostly due to the disgruntled employees, the state of the store, the lack of help for the customers, so cutting hours only amplifies this problem. What you can do as a customer is call the 1800 number on your receipt and when issuing a complaint, be sure to mention that you notice how impossible it is for employees to do their jobs, make note that this is a corporate issue for not allowing more staffing hours. What sucks the most is when people complain about a store, its dealt with as a complaint on the staff and not where blame should be placed which is at a much higher level.

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von thomas June 25, 2016 at 10:58 am

i will never shop at dollar general ever again i went to buy 4 pair off socks i only need two pair so i went back to the store in 10 mins to return that one i didnt needed i said to the manager with my receipt i said i said the him sir im gonna return this pair off socks he said to me y i simple said i tought i needed 4 pair we where going skating an the next couple had they socks so i wont need it . i didnt open it im just gonna return it the manage said i should off tought about that before i bought it he is not taking it back been a a** because im a black male i said sir i just got it an there is a return policy i bought it 10 mins ago he started to talk slick an he,s not taking it back that manager needs to not have a job very very poor management an i will never shop there again ive bin shoping there for years this manage is a racist he was a white male an the address off this store is.
{ DOLLAR GENERAL STORE #02782 / 1942 SPARTANBURG HWY HENDERSONVILLE, NC 28792 / DATE 2016-06-24 – TIME 21:23:46 AN IM GONNA MAKE IT MY POINT OFF DUTY TO CALL CORPORATE TO GET TO THE BOTTOM OFF THIS HAVE A GREAT DAY

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david walker June 23, 2016 at 12:56 pm

the scurry texas store one of the worst stores ever . the manager does not care about customers.always in bad mood only cares about smoking outside my daughter works there she cant cash us out but manager will walk outside on phone all of sudden saying it will be 30 to 45 before will cash us out.this is a small town and nobody here likes her wont shop here rather go to kaufman store she has a bad attitude towards every body in town dollar general needs to do something about her or they will customers employees quit on her all the time you cant complain to dis.manger because her and store manager are best friends.corporate needs to do something about her.

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bryan June 16, 2016 at 7:42 pm

store management at the butler is not the problem.it’s the DM not giving the manager the proper amount of the to run the store.example.the store is open 89 hours a week the DM give the manager 200 hours a week for the top selling store in the district and one of the largest stores in the region.that is 2 people and some times a 3 at any given time too stock,clean and take care of customers.just don’t add up.i think the DM is hold back hours just to get a larger bonus.just not the right way to treat am employee that has been with a company for 20+year.the DM is now moving her to another store the she has run well for about 12 years until the DM started cutting hours for what i think is for his own personal gain rather than company gain.she is love by all her staff and a good friend to her customers and will be greatly missed.i believe the store will lose most of the current staff and a lot of customers once she is gone.we do have a family dollar in the town of butler ga, and i plan to encourage everyone i can to shop at the family dollar if this is how they plan to operate DG.

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Mister Vee June 15, 2016 at 1:26 pm

After seeing so many negative comments here, let me mention a positive: The DG stores in Lafayette and Tully NY are pretty well run. Okay, not perfect, there are times when incoming merchandise clogs up the aisles and it takes a while for the items to be shelved. But generally, the stores are in good shape and the employees are friendly and try to be helpful.

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Tari Hagan June 13, 2016 at 2:48 pm

I was in store #10151 today and purchased $45 worth of items. It wasn’t until I got home that I noticed more than half of my items purchased were expired. I called the store number, but it simply rings and rings with no answer. The time it takes out of my day to return to this store, request an exchange, just to possibly find out all the expired items I purchased have companions on the shelf that are expired also is further a waste of my day. These aren’t “just expired” items. These items expired in March, April and May 2016. Is this common practice at Dollar General Stores? I would think paying full price for expired items a bit underhanded and I should be given a choice. Someone please let me know. Thank you.

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Michele June 23, 2016 at 9:49 am

You should have contacted th Health Department. If you ever see that again, don’t say a word. Call them. Someone could get ill…especially children and elderly. Save a life and call.

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Donna J Bewlay June 11, 2016 at 7:50 am

Still trying to get my “double-dipped” debit card charge back. No results as yet. Started this process June 3, 2016. No answers back from anyone after 8 tries. Today is June ll, 2016. Next stop Senior Affairs, State of Connecticut and TV8 Hartford, Connecticut.

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anonymous June 9, 2016 at 4:17 pm

Writing about store #11047 on bristol pike in bucks county, managers are very rude not helpful at all. They are always either in the back office or outside right in front of the door smoking. Witch is very disgusting, the store is very dirty everything is out of place and you can never find what you are looking for, i bought bagels and they were mildew so the assistant manager told me to throw them behind the shelf when i did that i seen all kinds of food and bread open . I ask why put it there. Ans she said its for the vendor to pick up, they leave them big metal carts with empty boxes. And boxes filled with stuff infront of the shelves and you can get to anything i asked for help and noone came over. Theres always just 2 people working and noone is ever up at the register so i had to wait 15 mins until someone helped me out, when the lady came up she said she is busy and had other things to do, the floors are always packed with things from off the shelf that they just leave on the floor, i have pictures to prove it. their was another time i was un there and a guy walked out with a carrier full of stuff from the store. And noone did anything, they are always on their phones and never paying attention to the customers. The store closes at 9 and they would sometimes lock the doors at 8:50 8:55 they left one of there employees at the store for 5 hours, because noone wanted to come in and work i asked her why dont you call the manger to come in and she said she did but the manager said she wasn’t comming in, the manager wants all the employees to have a car if they wanr to work there. But she dont have one or never did as long as i been going to that store, the store was packed that day with just that young girl working customers were leaving their things and walking out. Im a regular customer and they still treat you like crap, and they are so lazy, they are ignorant when they answer the phone and when i asked for customer service number they said the didnr have it so i would have to go online and fond it, the managers names are mare and sandy. They are useless and i dont no why you would have people like them working for your store, very very bad experience and i will never go back into that store. Unless you fix all the problems and hire professional people to work there, i sware they are drunks or on drugs!

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Tischa Locke June 8, 2016 at 9:01 pm

I recently had hip replacement surgery and was in the SACRAMENTO KY Dollar General Store. The cashier BRENDA could tell I was struggling. BRENDA not only put my bags in my cart she helped me out to my truck. I could not have ask for anyone to any kinder or more helpful. It is so nice to come across someone with such genuine concern for others. BRENDA went above and beyond. I really hope that someone in corporate or management takes notice of such a wonderful employee! Again someone so helpful and kind really made my Dollar Store experience alot more pleasant.

The store is so hot everytime I’m in there it is hard to stay long due to heat.

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LELA F. CARLIN June 7, 2016 at 8:30 pm

I WAS IN STORE #08694 LOCATED IN SULPHUR, LA. TODAY TO PICK UP A FEW ITEMS ONLY TO BE ABLE TO FIND 2 OF THE ITEMS I NEEDED BECAUSE EITHER THERE WAS NO PRODUCT WITHIN THE HOME FOR IT OR IT POSSIBLY COULD HAVE BEEN ON A CART TO BE STOCKED. I DO NOT PUT THE BLAME UPON THESE HARD WORKING INDIVIDUALS BUT UPON DOLLAR GENERAL. I ASKED NO QUESTIONS AS TO THE CONDITION OF THE STORE AS I CHECKED OUT BECAUSE I AM SURE THE CASHIER WAS FLUSTRATED ENOUGH WITH ALL THE WORK PILED AROUND HER AS WELL AS THE LONG LINE THAT WAITED TO PAY FOR THEIR ITEMS. THIS IS REALLY A SLAP IN THE FACE AS TO WHAT THIS COMMUNITY EXPECTS FROM DOLLAR GENERAL AND OTHER VENDORS WHO COME INTO OUR COMMUNITY TO SET UP SHOP AND SELL TO OUR CITIZENS. WE EXPECT A CLEAN AND WELL STOCKED STORE AS WELL AS U EXPECT US TO SPEND OUR MONEY AT YOUR CONVIENTLY LOCATED STORE. BUT WHEN FACED WITH WHAT I WITNESSED TODAY I WILL TAKE MY BUSINESS ELSEWHERE.

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ben wilson May 27, 2016 at 8:27 pm

Can you include a diet Dollar General brand cola. Preferably 2.5 liter.

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LELA F. CARLIN June 7, 2016 at 8:42 pm

AFTER WRITING MY COMPLAINT I TOOK TIME TO READ A FEW OF THE OTHERS AND WAS AMAISED AT THE NUMBER OF NEGATIVE ISSUES THAT ARE SENT TO U. I WONDER IF THESE ARE FOLLOWED UP ON. IF NOT I CAN UNDERSTAND WHY THERE IS NO CONTROL TO MAKE CONDITIONS BETTER FOR ALL CONCERNED, EMPLOYEES, CUSTOMER AND LAST BUT NOT LEAST DOLLAR GENERAL. YES I WOULD LIKE TO RECEIVE AN UPDATE AND PRAY MATTERS FOR ALL ARE ATTENDED TO.

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Carla Carr April 19, 2016 at 10:05 am

I have been buying candy for the salesmen at the dealership I work as receptionist since January 2, 2016. After a few attempts, I settled on the fancy mix of hard candies. It comes in an 10oz bag for a $1. Last night, I didn’t see any of the fancy mix at the Dollar General Store Market as I stopped in after work. I, then, visited the Dollar General Store closer to my house, only to discover they didn’t have any fancy mix either.
I have come to the conclusion that DG no longer produces this mixture of hard candies anymore. I hope that I am wrong in my assumption. I would love a response either way so I can either come up with a different mix or expect to find the fancy mix on the shelves soon. I, of course, prefer the latter.

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Kathy Newman April 13, 2016 at 1:09 pm

Does anyone really think DG reads thee comments? I’m not siding with DG don’t get me wrong but as a shopper that was spending around $300 to $500 a month at DG I think my money is better spent where your not accused falsely of things, or yelled at, or talked to like your trash. Every DG has different policies so it’s crazy from one store to the next. Just not worth it to me.

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Lisa Christine June 15, 2016 at 8:16 pm

Funny, I have the same experiences in the General Dollar store on Haddonfield Road in Pennsuaken, NJ. Tonight they claimed I was harassing them for asking them to hold an item which they had no price on, and did not know the price … they called the police on me and had me banned from their store. I am in this store every day and I harassed no one and the manager is so rude and ignorant. She called the cops on me to tell me their policy is not to hold items? An item she couldn’t even sell me because she did not have the price. Isn’t that what the manager’s job IS? Or do managers just call the police when they don’t want to deal with customers now?

I need to know who the district manager is for this store and funny, this information is nowhere to be found and of course the store will not give me this information.

Please respond with this information. My next step is the better business and file a law suit of my own. for harassment and false call of the police and discrimination.

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Jeanette April 13, 2016 at 1:57 am

I always shop at Dollar general, but I won’t be anymore. I was told I could not buy cigarettes because the count was done for the night, and the store was still open. The cashier was rude and I saw no sign stating that there was a cut off time. Lagrange, Ohio

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Renee April 4, 2016 at 11:45 am

Your manager Patricia in Winterville NC is very rude. U don’t call no one phone early in the morning threatening to call the cops on them over a damn rug doctor that was returned on time and claiming it was dirty. The mess was dirty when I got it. She really needs to learn how to talk to people period being in management position. I will not shop at another Dollar General again. Her attitude should not be tolerate at all.

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Joleen White April 3, 2016 at 7:56 pm

First let me say I shop at DG EVERY other day and have been since you opened in 2010 with that being said there is an employee there by the name of “Candies”(Candice) she is a cashier and she told my 17 year old daughter(Yesterday 4/2/2016 approx. 1PM)that the next time she comes in there and steals anything she will “Beat her ass!” Then my daughter showed her EVERYTHING in her purse so she DIDN’T steal ANYTHING so you are either going too be SUED as a corporation or you will handle this “Employee” I contacted YOU instead of going in too the store and causing a scene…..She then told my daughter who is 17 too stay AWAY from her “Boyfriend” “Tim” another employee of yours at the SAME store…..You probably WON’T do anything about her behavior but THAT will be your down fall because she will say something bad too the WRONG person one day…..I do not know if I will ever return too that DG or any DG for that matter and I will go WITH my daughter from now on too THAT store and let one of them slip and say something RUDE too me!! I do ALOT of shopping in there and I know ALOT of people in the immediate area so if this “EMPLOYEE” doesn’t act BETTER with CUSTOMERS I will tell EVERYONE at my job,college EVERYWHERE how horrible DG is and word of mouth is NOT a good thing if that mouth is complaining about you!! Thank You….Joleen White

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Sandy P. March 28, 2016 at 3:09 pm

The store in New Braunfels, TX located on Walnut street. Since its been updated it’s the only store I visit now. In my 57 years never have I had better customer service!

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Very upset Customer March 20, 2016 at 5:03 pm

I will NEVER go back to Dollar General in Hermann, MO!!! This was the worst customer service I have had EVER!!! Today, around 3:15, my kids and I went shopping there. Right when you walk in were 12 pks of soda with a sign that stated 3 for $9. When we went to pay, it rang up $14, I said the sign showed $9. The cashier pulled out a sticker just like the one on the sodas and rudely stated “It says through the 19th, today is the 20th!! Why was it still up then??? So, I said no, I was not going to pay that. Then, I am still in the store and the cashier and the Manager was talking, not realizing I was still in the store. Saying really rude things like “God, they cant read? It clearly states the dates on the sticker, people just dont want to read”. I put everything back up that was in my cart and I WILL NEVER EVER STEP FOOT IN THAT STORE! IF YOUR EMPLOYEES TREAT THEIR CUSTOMERS LIKE THAT, AT LEAST WAIT UNTIL THEY CANT HEAR THEM TALKING ABOUT THEM!! I will make sure that I tell this to everyone this experience.

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HARVEY GEE March 20, 2016 at 2:54 pm

HELLO, i LIVE IN A SMALL COMMUNITY IN WESTERN KY HOME OF JEFFERSON DAVIS STATE PARK WHICH IS LOCATED ON US 68-80 A FOUR LANE HIGHWAY AND THE PARK IS OPEN FROM APRIL 1ST TO NOVEMBER ?. IT HAS A LOT OF TRAFFIC AND THE CLOSE D.G. IS ABOUT 6 MILES. WE LIVE IN A MENNONITE COMMUNITY. I THINK YOU WOULD DO A GOOD BUSINESS. HAVE A GREAT DAY.HARVEY GEE

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julie March 16, 2016 at 1:19 pm

Leona and mistie in south main store in Monmouth il. rude disrespectiful and stupid. you hire people with no education probably paying them less but you will lose in the end. I will make sure no one I know goes there and shops again.

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julie March 16, 2016 at 1:17 pm

store in South main st. Monmouth Illinois. very rude and disrespectifull management. if you hire people with no education that’s what you end up with. You may face a law suite soon if she keeps it up.

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Jennifer March 12, 2016 at 11:01 am

604 W Bankhead St, New Albany, MS 38652.

This morning I witnessed one of the most uncalled for events that I have seen in quite a while. The manager of our local Dollar General (Ossian;IN) in full view of customers was giving an employee a verbal chewing out (for lack of a better word) for a complaint she had written to him. Granted maybe she should have been corrected, but not in front of customers. This is not the first time I have seen and heard this manager say things that should have been done in private. He could certainly use some training in how to handle employees and the correct place and time to do so.

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Cindy March 3, 2016 at 5:08 pm

Your store #14574 in Kosciusko, MS is the rudest and nastiest store I have ever been in. The manager is rude. She will follow you around making you feel uncomfortable in there. You can not get down the isles due to carts full of merchandise from the truck last week. The floors are nasty. I got some penny items and have been accused of stealing. Manager said I was banned from HER store because of this. When did shopping get you banned? I plan on hiring a lawyer

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Deana Conrad February 19, 2016 at 4:40 pm

New modern DG store in Palmetto FL is a mess. Aisles blocked with unopened merchandise at aNY tI’m of day. It was a beautiful store until recent management changes.
We really need your store here, but it is hard to recommend to visitors and new residents when it is in this condition.
Any improvements you can make would be appreciated.

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michael j. lippold February 9, 2016 at 12:39 pm

This is Michael J.’s I sent your company my business flier and cover lettler for my business. we do it all. I can take care of the following stores #.’s 6149,16075.16135,10708,15250,38942,7863,6178,15250,892,15219,1271,698,2116,951,874,11872,7566,14647,15089,5721,2668,4842 my phone # is 1-304-703-XXXX. please call me so I know you got this, thank-you for your time.

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KLEENRITE POWER WASHING LLC February 7, 2016 at 9:46 am

want to bring your business back to life.
let me help you get a new face lift on your stores and get it ready for spring.
you give the inside a spring cleaning why not the outside.
here are some things that I can help you with. I can clean walkways, parking area, paint the parking strips, and wash the building top to bottom.
OFFICE 870-444-XXXX
CELL 870-315-XXXX

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Patricia king February 5, 2016 at 7:58 am

You need to pay your employees what they deserve

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KENNY FORD January 30, 2016 at 11:21 am

HELLO,I LIVE IN A SMALL COMMUNUTY IN SOUTH MISSISSIPPI BY THE NAME OF MOSELLE. SINCE THEIR ARE DG STORES EVERY WHERE HERE,IN THE SURROUNDING AREA,WE SURE COULD USE ONE HERE.RIGHT OFF OF I59,EXIT 80. BEING RIGHT OFF OF A VERY BUSY INTERSTATE, I DO BELIEVE THIS WOULD BE A PERFECT LOCATION FOR ONE OF YOUR STORES,THE CLOSEST ONE OF YOUR LOCATIONS IS APPROX. 9\10 MILES. SURE WOULD BE NICE TO BE CLOSER. OH WELL,ANYWAY,THOUGHT I WOULD GIVE IT A SHOT. THANKS FOR YOUR CONSIDERATION, HAVE A GREAT DAY!

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Rhydonnia Martinez January 28, 2016 at 4:11 am

I have tried to leave other messgaes but some reason after taking a while to text them I click send it takes me to another page, I don’t feel like typing it all again, I need to talk to someone in corporate and needs to be soon, it’s about my 13 year old daughter being harassed and accused of stealing being banned even after searching her purse and seeing she was not stealing and then two days later same lady said she watched the video and it wasn’t my daughter who opened a package my daughter had an item in her hand and her money and was still in the store when she was accused in front of many people was embarrassed and has had many issues sense, she was told yesterday that she is still banned even though the woman knows she was not stealing once again she was humiliated in front of people we live in a small town everyone knows everyone and my daughter is suffering from the slander this woman has caused, I want to speak to someone in charge I talked to a lawyer today who informed me of so many things this woman done in the wrong manner and I don’t plan on letting this slide

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joel smith January 27, 2016 at 9:17 pm

I have been trying to shop in your store on Bacons Bridge Road in Summerville S.C. Your employees are GREAT. Friendly and Courteous. Your computer equipment stinks. I can’t even begin to tell you how many times that my credit card with a high line of credit with no balance has been turned down by your automated machine. I go next door to Bilo, use the same credit card, purchase a higher amount, and it gets approved on their machine. Fix your machine, Folks. It is real simple. Get it fixed or count this one customer GONE.

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Betty Brantley January 26, 2016 at 8:01 pm

My daughter was shopping at the Dollar General in Bristol, Florida. When she paid for her items, she pressed the “yes” key for a donation in error. She is on disability and is not able to make donations. She immediately asked theem to correct that and give her back the money. They refused and told her once it’s done, it’s done. It doesn’t seem right that they cannot correct that.

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Joshua Hill January 24, 2016 at 8:46 pm

I went into the Dollar General on Highway 24 in East Lawrence. I needed to get a few common things and got a couple of Google play cards to add movies and games to there tablet. Well went to and the second card to account and was never activated so got to looking and instead of the cashier scanning an item and putting it in the bag she scanned the same card twice showing that plainly on the receipt. Well go back today trying to resolve the sitution and the young manager there has to call another manager to see what to do. Then I get told that if I want to resolve the that I will have to come back again to deal with another manager even though I had explained I’m working 12 to 16 days at least the next week then he refuses to give me a corporate number. I have always looked over the fact till now that they constantly do not ring deals up on there drinks almost always charge me regular price. In simple they do not care to help cause I know there is ways the could have made this right today just refuses to help. I know I will not shop back at this Dollar General cause I have been to plenty that are helpful and are able to do there job properly.

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brigeton nc custoner January 23, 2016 at 9:05 pm

Will no longer shop that store they hire managers on drugs you get harassed when you go in manager hollars at employees its always a bad experience shopping there its nasty not a well managed store

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J. Miller January 23, 2016 at 3:19 pm

I’ve shopped my last time at the Dollar General in Whitesburg Drive, Huntsville, AL. 1. They lock up before 9pm; I’ve called from the parking lot at 8:15pm to verify their store hours before they would even unlock the doors! 2. I live 1 block from this store so my son has skate boarded to the store for me on occasion. He has had the cashier lie to him, saying my debit card was declined, just to call and verify that he had my permission to use my card. If he did not have my permission or if I did not trust my son, he would NOT know my PIN in order to user it! I don’t appreciate my son being accused of being a thief! 3. I just went to your store today, Saturday January 23, 2016, at 2:08pm and put $18.31 in merchandise on the counter, aftet 20 minutes of shopping, just to be told they couldn’t break a $100 bill!!! REALLY???? That is LUDICROUS!!! I left without the items I needed! I have spent thousands of dollars in DG because I purchased your products for my business. However, since moving to my new house, located 1 block from your store, I will NEVER set foot back in another DG!!

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Ellen Minor January 22, 2016 at 5:20 pm

Dollar General in Green Forest, At. What a joke. Manager has no clue what she is doing. Assistant manager should be manager and just get rid of the manager. She doesn’t know how to be a manager. The employees in there are not to bright either. They don’t do there job, especially the male. All he does is stalk all the women in the store, walking around in circles, talking to himself.great way to represent Dollar General.

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heather January 22, 2016 at 3:29 pm

I’m very disappointed with the customer service at DG. I’ve tried every way possible to get ahold of someone to help me change my address for a W2 and I can’t get anywhere. If you call the number representatives are always busy and instead of letting you wait for an available one it just hangs up. I’d rather wait then call back over and over again and getting nothing. The website is also no help. There are no emails to contact anyone about the issue. As for the store manager he only gave me the number that gets me nowhere. Now my question is what do I do?

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karen mcmillan January 21, 2016 at 9:29 pm

I had to get my car fix because I bought windshield fluid from three degree rd and I bought the 32 )and plus and it damage my car . All I did was tell the manager to take the 32 and plus off the floor before it happens to anybody else and just put .them in the stockroom until spring and she told me she has to wait till corp calls tells them toremove it off the floor..She is a great manager and I work there. Karen McMillan

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Anonymous January 14, 2016 at 11:14 pm

Funny how posts about the Kountze, TX, store get deleted!!!

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Gina Martinez January 13, 2016 at 10:50 pm

I’ve been a customer for years. I was so excited when the brand new store opened 2blocks from my house on Culebra and Laven drive. Last night was our first visit. My friend needed some feminine products. We both went straight to health beauty. We were like only 2 minutes in went straight to cashier. That’s when the lady “Teresa” asked as my friend was paying…”you didn’t need the nail glue after all”? My friend and I looked at each other so confused. She was accusing us stealing nail glue. First of all, we never stopped in cosmetics. My friend then told her. “I KNOW WHAT YOUR SAYING, THAT WE’RE STEALING” she said back “take it how you want to?”. I told her check your cameras..that is so wrong of her to falsely accuse in front of customer’s. I have never been so embarrassed and humiliated like that. She was rude and claimed to be the manager. Where did you find this “qualified manager with bad work ethics?” Before she accuses anyone she needs to get her facts straight! She never once apologized. I’m never going back. So disappointed when I was so excited to see this new store being built in my neighborhood. I’m not sure if I’ll get a response. I hope someone speaks to this manager. I hope she went back and looked at cameras and sees how wrong she is. We just went in and out, paid for our 1product. May never get an apology. If corporate ever does check cameras. Accusation was made Tuesday 01/12/15 around 830pm. Brand new store opened last week. Hope to hear from corporate. Sincerely

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Anonymous January 14, 2016 at 11:17 pm

Trust me DG does NOT care!!!!

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Rhydonnia Martinez January 28, 2016 at 4:25 am

My 13 year old daughter was accused months back of stealing was hauled to the front of the store while this so called manager accused her had her dump her purse after having my daughter in tears with all of her personal things dumped out in front of everyone stand there watching all of this the lady telling my daughter she can call the police then she sees my daughter had nothing in her purse that was stolen then she still says my daughter is banned and then says to me 2 days later that she watched the video it wasn’t my daughter that opened a package, so I thought it was all cleared up until today when my daughter goes it to buy a bag of chips and this woman tells my daughter she is banned and embarrassed her all over again, my daughter has lost friends because of it she’s had kids at school pick and say things about it to her she’s cried herself to sleep many nights over it, I don’t plan on just letting this woman get away with it.. The little white girls get to go in even the little white girl who opened the package my daughter is Hispanic and white maybe this white woman has a problem with my daughter because of race idk but i plan on getting to the bottom of it if I have to go to every news channel in Mississippi if the lawyer wants to work just to get paid I don’t care I will not let my daughter be treated this way

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Kathy Hupe January 10, 2016 at 7:05 pm

We use the Dollar General store in Vienna, Illinois. I would like to inform you that there are problems with this store. It is no longer clean. The floors are dirty all the time. The gasket where the milk is in the cooler is hanging off. The ceiling leaks all the time. The employees are friendly, but perhaps a dress code would be helpful for all the employees to look nice. We are a small town that tourist use frequently along with the rest of our community. Please look into this matter with this store. We want to make a nice impression to everyone. Thanks.

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Keith Washington January 10, 2016 at 3:01 pm

Reference# 1024228927 Store# 11570

I hope this message gets to Allison, the General Manager.
Thank you Allison, you restored my confidence in Dollar General Stores.
I normally shop with Dollar General about 3 times a week.
I always thought they were great stores. But I had a situation on this past Saturday that took me for a loop. I commend you for responding to my concern and addressing my issue with professionalism. You are a great General Manager.
Thank you again, and again.

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Penny January 10, 2016 at 10:08 am

I was a customer that went in your store at least 3 times a week.the experience I went threw on 1-9-2016 was so uncalled for and I shall shop else where NOW.I took a receipt in to show that I was over charged for 1 pack of Christmas lights. I just wanted it fixed and get my balance back. The woman that was in charge was rude and didn’t care.
There was me and another woman in line to buy more Christmas items.( thought a mistake must be honored IT WASN’T). There was 2 signs on the display one was 70% off and the other additional 50% off. Instead of receiving it the woman tore the 50% sign up and walked away. I know if the manager was there he would have honored it and fix my receipt.I like your store and all but I will not put up with this.her name was LISA and she shouldn’t be in charge at all.that was the first time ever I had a problem. Something needs to be done or I shall make sure I tell all my friends to stop going there.ihope some games this seriously cause if not I shall keep sending this to ever dollar general store on line.

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crystal brown January 8, 2016 at 9:15 pm

Object fell off shelf hit my shoulder and no one seem to care just told me they was sorry to hear that (laundry detergent bottle

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Anonymous January 14, 2016 at 11:22 pm

They should have filed an accident report

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Anonymous January 6, 2016 at 10:45 pm

I can not believe y’all made Amber Reese the DG store manager in Kountze, TX!!!! What were y’all thinking?!?!?!? The customers can’t stand her and neither can the employees!!! She is hateful, rude, sarcastic, and bitchy to everyone including the employees!!! I can’t tell you how many people complain about her! Also, she talks to the employees about other employees!! She needs to watch what she says because as it so happens she and her equally bitchy assistant manager were talking about another employee and it just so happened to be where that employees family was in the store and heard it all!!! So, get ready for a massive ass chewing Amber! Want to know why your GOOD employees keep quitting the Kountze, TX, store?!?!? Call and ask them for the TRUTH!!!!!!

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Kevin mcfadin January 6, 2016 at 7:03 pm

The dollar narket store in Franklin ky is a mess rotten produce and very under staffed . I been to that store 10 times out of the 10 times I get stuck with 1 counter open the 10 items or less but of course seeing how it,s the only one open the get out of the store quick isle customer’s with 50, 60,+ items clog it up I was standing in isle today again 2nd in line for 20 mins just.to exchange a bag of rotten fruit they have no help a week ago I stood in line for 30 mins a lady in front of me with 100 items she decided she couldnt afford everything same 10 items or less no other isles open they had to fill out a report to return her money back on her card ?!::&&_ fuck people were backed up halfway down the store !!!!!!!! It,s freaking bullshit nuts ! Futher more this is my 2nd complaint there wont be a 3rd I be advertising my experience to others !!!

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JEFF DALLAS January 6, 2016 at 5:44 pm

I was in your DG today, not sure store number,I will find out if need be. It is a fairly new store outside Columbus,Ms, on Hwy 45 N, near Columbus Air Force base. I work on Columbus AFB, have been there 8 years, and I frequent this particular store because it is convenient, I come in this store at least twice a week. I ride a motorcycle, as do many people on the base, so I carry everything for work including my lunch in my backpack. I never take it off,except at the register to put my purchases in it. Today I walked in the store, and was about three aisles into the store when I heard the clerk at the register yelling for my attention. She said I had to leave my backpack at the register. When I asked why she said new company policy due to thefts. My response back was, you need my money, I can buy what DG has on base tax free, and left. My biggest problem with this is, I am 52 years old, grandfatherly looking, and I never take off my backpack. If you saw a person removing their pack I could see how you would have concerns, and that is why you have cameras. Maybe it is now a company wide policy, but I feel common sense should play a part. If you have any more questions you can reach me at (662)364-XXXX. Thank you.

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Rosie Burt January 11, 2016 at 11:17 am

JUST WANTED TO KNOW IF YOU EVER GOT A RESPONSE FROM DG? I am putting my money on you Didn’t

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Rose Pena January 3, 2016 at 1:29 am

Today, January 2, 2016 I shopped at your Dollar General Store #13372. It is located at 205 E. Waco Dr.in Waco, Texas. The time was 343p.m.When I first walked into the store, one of the employees was behind the counter texting and looking at her cell phone. I needed to check the price of an item and I walked up to the counter and said to the girl excuse me and the employee turned around and looked at me upset that I was interrupting her conversation with the other employee.She did not have on a tag so I cannot give you her name. By this time, both employees were on their cell phones. The one that was quite rude was a black women with long red curly hair that was working as a cashier.They were on their phones as if they had nothing to do. The store was in disarray and was quite in shambles. Their were boxes everywhere and you couldn’t even shop comfortably because the store was in such a mess. I believe this matter should be addressed because as a frequent shopper of DG customers should be treated with respect and be number one priority. Also, the same girl was rude again when I asked for my receipt. She hatefully said that I’m giving you your receipt. The prior customers were not given their receipts unless yhey asked for it as well.
I have shopped several different locations of DG and they are quite a few in disarray. The one located on LaSalle, and also on Franklin are quite messy.
Today I also visited the DG store located at 2415N. 18th St. The store was very neat and clean and the employees were just a breath of fresh air!
I would appreciate if you would contact me by phone to address this matter. My contact information is Rose Pena 254 235-XXXX. Thank you very much!
Sincerely,
Rose Pena

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Rosie Burt January 11, 2016 at 11:18 am

JUST WANTED TO KNOW IF YOU EVER GOT A RESPONSE FROM DG? I am putting my money on you Didn’t

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Meagan Logan January 1, 2016 at 10:04 am

The store in Kountze, TX, used to be a great place to shop, but not anymore!!! Yes, they have merchandise in stock, but the other day I literally heard the new store manager jumping on an employee in the back. The manager basically called the employee lazy. I waited to see who the employee was that came out, and let me tell you that employee is far from lazy!!!! She actually shows her customers where things are instead of telling them, she helps customers if they need it, she stocks merchandise, picks up in the parking lot, makes sure carts are where they belong, she is a sweetheart!

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cynthia acuff December 31, 2015 at 9:52 pm

Since my daughter’s car was stolen due to the store being robbed can dollar General check with there insurance to help her out…your company had insurance for the money taken but liability insurance doesn’t cover her loss….my daughter is very cautious of every thing and everyone…

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chakra December 31, 2015 at 9:56 am

Mr. Owen: Send me a confirmation email if you READ THIS! I am starting to believe that the CORPORATE administrators do not care.

Your store in Columbia, Missouri located at 3020 Paris Rd. has been reported for many months now with problems. I have made a report last year. I have spoken to other customers who also told me they have made reports. I even have spoken to other store location managers and operation managers who have made reports about the Paris Rd store. I no longer shop at that location and am forced to shop at the Vandiver location.

The Paris Rd location/store always has litter and trash in the parking lot and in the surrounding bushes and entrance. I counted a dirty baby diaper was stuck in a bush for over 2 months. The front doors are always filthy and obstructed with handwritten signage. The floors are beyond dirty with visible dirt, debris, and the aisles are cluttered with boxes or merchandise that has fallen off the shelves, making walking a hazard for potential tripping and falls. The merchandise on the shelves is mostly non-existent and not available, leaving every aisle with areas of empty shelves. Most of the soft merchandise ie. towels, linens, etc. is disorganized and thrown on the shelves in piles.

The worker’s seem to hate working there too. They are mostly silent when customers shop or checkout. I would really like to shop at the Paris Rd location as it is more conveniently located. I have shopped there for years in the past, so have seen the store in disarray for about 3 years now. I guess if CORPORATE office doesn’t care to improve the store, perhaps the Better Business Bureau or even the Health Department might respond to the problems there?

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Rosie Burt January 11, 2016 at 11:21 am

Did Jeff Owen COO respond to your complaint. I’m guessing he didn’t nor did anyone from corporate. I would like to know….

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Linda Burney December 24, 2015 at 5:51 pm

I want to report a very rude manager at your store at the 4963 SpringBoro Pike West Carrollton, Ohio store. She was so rude. I bought 100% Clover Valley Apple Juice and it was marked $2.00 on the shelf. When she rang me up it was $2.65, i told her and she said i will have to see myself. There was a line so i went and looked again to make sure. I got back in line and i said the sign said $2.00 she said again i will have to see for myself so we both went over to the shelf and it said $2.00 but there was something about the numbers well i do not know anything about the numbers i just look for prices. She kept talking about i can give you your 65 cent back i will see who stocked the shelf. We get back to the check out and she still talking about everybody make mistakes and just going on and on, she then ask do you want the juice i said yes. Still she going on, I said i just know what the sign said and i don’t want anything that does not belong to me but i want what is mine. She said the flyer said $2.65.. I did not have a flyer i stop in there to pick up some Apple Juice because my grandson has text me and said that was what he wanted with his breakfast in the morning. So when she said the flyer said $2.65 I said the sign said $2.00 She said really nasty you have a Merry Christmas. I was so upset i started to act a fool in the store but thank God i did not. When i got out side i say a lady that worked there and I told her what happened and i wanted Corporates phone number she was so nice she apologized. It bother me so bad i was almost in tears. I had had a good day just left the homeless shelter delivering gifts and she just ruined it. I call the store back and ask to speak to her and told her how rude she was and that i was having a good day until she treated me like that and she said i was having a good day until you come in here going on about 65 cent. She was yelling the whole time. I told her i was calling Corporate and she said you go ahead because i already called them on you. Now why she would do that i do not know unless the lady told her i was going to call and she tried to get her 2 cent in first. I tried to tell her that it is not my fault that someone stock the shelf wrong. And all i was going by was the sign, it was not a sale sign it was an everyday price. She was rude and really ruined my Christmas spirit. I have to pray really hard people like that should not be working with the public if they have an attitude like that. But i wish her well and hope she get it together because one day she is going to run up on the wrong person. I thank God that is not me anymore. Please let me know if you get this e mail. I really do not think i will be going back to that store again.

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Lisa L. Bragg December 24, 2015 at 11:40 am

I am a frequent shopper at Dollar General there are 2 within our small town OAK HILL, WV. One is about 1 minute from my job and we always run down there for drinks and snacks etc. That store has become horrible it is a total wreck. It looks like a tornado went threw it. The floors are nasty. The other day I went to get my boss a drink, had to stand in like at least 20 minutes only one cashier. There were 2 I know in the office. one came out looking for something saw all of us waiting and went right back in the office. When I got to the cashier I said this is absolutely aweful. I said the floors look like they havent been mopped in over a week he said OHH its been longer than that. The dollar General at the other in of town is not like this. They are making your company look bad. I would be glad to go in and take pics with my phone and send them to your company. Just think somebody needs to get this mess straighten up.

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linda December 23, 2015 at 2:14 pm

I’m writing this about a rude employees at dollar general in maquoketa iowa. One is julie and the other is a shae. When I went in the store I got nothing but rudeness from both of them. I had asked if they had a phone charger. One said yes over there and the other kinda made a smart remark as if it was any closer it would of bite me. I bought one and asked if this isn’t right I can bring it back and shae was her name Said yes why wouldn’t we take it back. The other one said no receipt no return. Snotty way. Wow I haven’t been in since then. When I heard the one got fired I was like good now maybe the other one will. I may go back in again. I go all the time. It’s not all bad there. There is this girl named michelle and she was so kind to me and had a beautiful smile. She was really friendly and that made my day. She is a keeper.. don’t ranting. Good day

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Juliee Yarolem March 23, 2016 at 9:41 am

I am Juliee and I did not say any of that to you. I wasn’t even there when this was written. As for Shae she is not rude either. Please enlighten me as to what exact day this happened? Michelle is awesome and sweet. Too bad Shannon Peters and Amber Yarolim are trying to screw her over.

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Juliee Yarolem March 23, 2016 at 10:03 am

Really my comment needs moderation because I am defending myself and my friend. I know that this did not happen. The DM, Aaron Tagwerker’s favorite saying is CYA, which in normal terms means cover your own a**. Which is why I am no longer there and he has two puppets running the store. Maybe he should ask Shannon why she through everything out to the garbage instead of damaging it out, which is proper protocol. And why Amber’s boyfriend gets to go in the office which is not allowed? CYA Dollar General, you are not using me, Shae or Michelle as your scapegoats. So moderate this!!!!

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Juliee Yarolem March 28, 2016 at 4:48 pm

Oh “Linda” why haven’t you replied to my comment??? Oh wait because your real name is either Shannon Peters or Amber Yarolem. You better step back and realize your DM Aaron Tagwerker will let you take the fall for whatever goes wrong because his motto is CYA and believe me he has done a lot of covering his own a** because he doesn’t know good help when he has it.

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angry customer December 20, 2015 at 3:13 pm

ok go to our store here in Osborne Kansas both manger’s are out side all the time. Got bare shelve’s can’t get around in the store because they leave there metal cart’s in the road all the time. Our store ain’t that busy to keep them from doing there work.

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Judy B December 18, 2015 at 9:19 pm

I am a constant shopper at the Dollar General #07148 in Raleigh, NC and I would like to commend the Manager and his staff there. One of the cashiers named Jocelyn, who is one of the best customer service individuals I have seen in a while. On one of my visit 12/16/15, I watched as a customer gave her a fit about some gift cards she was purchasing. The lady was rude and inconsiderate of everyone especially cashier Jocelyn, who maintained an outstanding customer service. The manager came just after the whole ordeal was over, so, I just wanted to commend the young lady for her outstanding customer service, not just for that one incident, but each time I have been there she is always in outstanding form. People always like to report the bad; however, I strongly feel the Good needs to get props also.

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william December 18, 2015 at 9:00 pm

i go to the dollar general in Big Chimney, West Virginia about three times every week for groceries and cleaning supplies. I have had a wonderful experience every time every time except for the few times i was attended to by an assistant manager named Tonya. I asked for her help in finding a screen for my sink drain at the time she was sitting behind the counter playing on her phone and did not acknowledge me until i repeated the question several times and was very rude in telling me that she did not know to ask another employee and continued playing on her phone so i asked the other girl and she was very nice and showed me where the item in question was located and when i tried to get Tonya to ring me up she clocked out and went outside the other lady had to stop unloading merchandise and come help me the next time i came in the store my sixty four year old mother was with me and asked for help from Tonya and she ignored her until another employee said something when they did she told them to help her being quite frustrated at this point i have asked all the employees if its just me or if she was like that with all customers and all of them had a stream of things to say about this subject apparently Tonya calls off at least three times every month and when she does come to work she is either rude to customers or sits somewhere on her phone and does nothing every other employee other than Tonya said there DM has heard this information from all of them and treats her with immunity if she were anyone else she would be out of a job i would like to know why she is so special to your company that she is above reproach

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becky December 15, 2015 at 3:36 pm

I wrote a complaint about a girl name amber and I forgot to put what store it was in maquoketa iowa.

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Blaine Stevens December 12, 2015 at 2:39 pm

My name is Blaine Stevens, Kansas City MO 64119, cell:770-235-XXXX:

Today, Saturday December 12th, 2015 at 10:52 am I entered your Dollar General store #02610 to purchase some items and found the store’s appearance to be a complete disaster. Conditions I found were as follows:
1. Inventory carts loaded with boxes of un-shelved merchandise were blocking passage and view of purchase items in virtually every aisle of the store.
2. Clothes were strewn all over the clothing aisles floors.
3. Multiple shelves with un-stocked/out-of-stock items were present throughout the store.
4. There was only one associate that I observed in the store at the register up front with no one else visible attempting to address/resolve the unkempt store conditions.
5. After eventually finding the items with difficulty that I came to the store to purchase, I reached the cash register upon which I informed the cashier of my observations of the store’s condition, describing it as though a tornado had struck making the store a total mess. She told me that she was just recently hired and told me that the prior store manager had quit, and that the store was under the management of the assistant manager named Tyler. She could not remember his last name.
6. I asked her if was Dollar General’s standard procedure to require that the District Manager periodically visit stores under his/her management to ensure that store cleanliness, organization, and availability of store merchandise standards are enforced. She said she believed so but could offer no further information.

In short, I view this as a total failure of Dollar General management over this store’s operation and the store’s district management to enforce policy and procedure with sufficient rigor and discipline, and to take immediate remedial action(s) when/where appropriate.

In my opinion, this store should close and a team of competent associates with competent supervisory and management oversight needs to be detailed to remedy the conditions I found today, perform root cause analysis as to how it happened in the first place, and to take the necessary measures to ensure it never happens again. If I again find this store in such neglected condition, I will be left to believe that Dollar General is uninterested in serving the customer base they claim to serve, and will direct my purchasing in another direction accordingly.

Blaine H. Stevens

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Rosie Burt January 11, 2016 at 11:13 am

WELL SAID MR. STEVENS..COULD NOT HAVE DONE BETTER MYSELF. THIS LETTER COVERS JUST ABOUT ISSUE IN EVERY GENERAL DOLLAR STORE I’VE EVER BEEN IN!!!

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Anonymous December 10, 2015 at 6:48 am

The store in Needville, Tx used to be a great store one of the cleanest I had ever seen but the past year has been horrible there is always those bins full of boxes in every aisle u cant get around to shop, there is always long lines I waited for 15 minutes the other day and the lady told me she was the only one there, so I left, I have even heard the manager cussing at her employees for calling her on her day off I have seen dirty mop water in the aisles, they need to hire ppl that wanna work.I will never go back….

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ShareWood December 9, 2015 at 3:18 am

I would just like to say, for 1 thank you “Janet” for giving me the opportunity to work for you. You rock. For 2, all of y’all complaining about Dollar General I am sure some of it is poor public skills.But for the most part I believe in my heart shit trickles down. But for a D.M. to come in a store an treat someone like idk, maybe the way they was treated as a child or how there spouse treats them is beyond me, hope you can rest well at night James O. comes in the store with no knowledge of whats going on in the past 3 hrs, lies about a line of customers, expects me to be a mind reader and leaves to call my manager to call my asst manager to fire me for drinking a dr.pepper. get some balls fatboy. anyhow, my conclusion is, at dollar general they are rules they have to go by. but as fr as the nasty dirty ones an rude employee’s,maybe they need my ex d.m. to visit

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stacey December 8, 2015 at 1:16 pm

store #14868 5325 highway 81 N williamston,sc 29697 is the worst store i have ever been in, it’s dirty and always a mess and the staff is rude, saw an employee flip off a customer walking out because if say he did not want to donate that day and there were others behind me in line that day. please teach the employees some respect to other

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Anonymous December 7, 2015 at 1:09 pm

store #14868 5325 highway 81 N williamston,sc 29697 is a nightmare, trash all over the store and in the parking lot, employees always outside smoking and when you are ready to check out, you have to wait til they feel like checking you out. the whole staff is rude general manager to all the employees and forbid you ask for help looking for something. talking on the phone on personal calls and text, how can you check out somebody and tell the to hold on while you talk on the phone? rude

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Anonymous December 6, 2015 at 10:25 am

dollar general store #14868 needs a new staff a whole new staff, the GM only works days and never weekends and the store is a mess, boxes all over the place, roll carts that are not put up and in the way. trash in the parking lot and the staff outside smoking and waiting to check out there was nobody around.the staff is rude and rolls their eyes when you ask for helf

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Lauraen December 5, 2015 at 7:23 pm

My grandmother called the dollar general on East Harding in Pine Bluff, AR. She was asking about a light projector for Christmas lights. They said oh okay let me look. After being on hold for over twenty minutes, we heard the sales rep make comments like ” If she really wanted to know she could have drove here and looked herself” and “write her number down so the next time she calls we don’t have to answer”. The rude and unnecessary comments could have been avoided by just taking two minutes to look to see if they had any in stock! My grandmother didn’t want to drive all that way (it’s in another town) before knowing there were some is stock. Signed a very upset customer!

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Κιμβε December 2, 2015 at 5:28 pm

There is a dollar general in Montgomery, AL on Normanbridge Rd and the store manager is such a rude woman. She doesn’t help her employees, the store is always a mess, boxes,totes,and rolltainers are spread every where around the store. Employees constantly complain about how she is frequently leaving the store to fraternize with employees from other stores in the shopping center. Her employees are improperly trained and she is so rude she has to constantly hire new people because no one can’t tolerate her attitude. I could go on and on but I won’t. I’ve said enough already. I’m refusing to shop at a store with such poor service. As long as she is employed there I will no longer shop with dollar general.

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Not telling you December 2, 2015 at 12:11 am

You have a store in Brooklyn Michigan that is cashing in literacy donations for gift cards to give to the local food bank. The store manager has been doing this for years. Why is asset protection not in on this? Literacy is for literacy, nothing else!

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Meagan Logan November 29, 2015 at 1:33 am

Y’all seriously need to take a look at the Kountze Texas DG!!! There are only FOUR women working at that store!!! They bust their butts stocking, cleaning, and giving AMAZING customer service especially Amber and Terri!! They are so friendly and sweet……BUT they are overworked, overwhelmed, and exhausted!!! They are lucky if they get one day off!!! They need a good raise!!! Y’all also need to fire the DM Cindy and the RM Deb, they are rude, hateful, and sleep with anyone!!

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Wendi covell November 27, 2015 at 11:11 am

Hello I am a ex employee or dollar general and need to tell you about my experience with your company because it has effected my life very much in April of 2014 my store got robbed at gun point and even though I was not there for the robbery I had to go in as a manager to review video and burn 3 copy’s my store got robbed right as we was closing so I had to stay until about 2 am with local police officers these videos was very disturbing to me and bothered me so bad I did not sleep at all but the worse of all of it about 4 weeks before the same people tryed to rob us and broke are window out and it did not get fixed and left us open for this robbery anyways I went back to work the next day and worked until 5pm and went home my Dm called me and told me if I did not come back it was job abandonment at this point I was scared to work alone and very much tired from evening up for more then 24 hours so I bring her my keys this made me fall in to a bad depression and I could not even stay at home alone I receive no counseling or unemployment and with my depression I could not even think about what I should do I been dealing with this on my own since then and even though I am getting better I am still having problems in wanting to go back to work and have dreams of beening robbed this is truly effecting my children and my life this company needs to help there is employees and I as a exemployee believe that you could of done more than what my Dm said to me this was not unexceble a corporation and a company that holds there customer service to a top priority would truly look at how they treat there employees because every employee is a customer and as I read about how bad there customer service skills are is because of the way you treat the employees they are hand and hand I have been a Manager for 14 years and I truly thought I would loved growing with dollar general but I never thought I would ended up being let down and discarded as a box or plastic bag when I could of stayed with my former company and grow with them I was with them for 6 years and the same with company before that I can not express the damage mentally this company has caused me but I know that this company need to know what it has done to me and I sure there are others out there that can not express what has been done

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Brigitte Rogers November 26, 2015 at 2:52 pm

I live in Sonora, Texas, we only have one store in Town. Dollar General Management and Corporate Office does not care. They tread Employees and Customers like dirt. It is so sad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. It will never change!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Jane Giorza November 24, 2015 at 1:17 am

I would just like to express my disappointment that Dollar General stores will be open on Thanksgiving Day. It is so sad that monetary gain for a corporation has become more important than taking a moment to be thankful and letting employees be with their families. If the reason is that they are “open to serve the public,” then I would say that if people can’t plan a day ahead for the store to be closed, then they are just out of luck. Would like to know if the DG executives will be working Thanksgiving Day also. I highly doubt it! I urge DG to do all they can to respect and encourage family time on holidays.

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liz November 21, 2015 at 4:39 pm

so I was at the dg in mount joy pa and it was filthy. I saw roaches and mice. I went to get some chips and the 3 bags I picked up had holes in them from the mice chewing on them. I told the cashier SUSAN that was working about it and she stated OH WELL NOT MY PROBLEM and got real nasty with me. so if anyone is in that area I would rather go to the Elizabethtown dg they are a lot cleaner there.

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Dale November 17, 2015 at 7:16 pm

On 11/16 I was suspended from my DG cashier job at Yerington Nevada ,#13997, by coperate Tina , I recorded our talk where she first says I am over13.60 and then she says I’m 200. Short, I requested copy of suspension and Tina denied this and then I asked how long she then refused to say. I only work 8 hrs a week but this is not right, Tina was there all day, I came in at 8 am and was given register with no change when I asked mod for changed she said there was none because Friday’s deposit did not get done, the register would not let you drop money because of off line? I have not heard from coperate dg, they will not call me back, I am a military veteran , I have the write up Tina did two wks ago on me for my truck being to loud and also her accusing me of using Facebook? Maybe corporate should watch corporat? Also on 11/16 we were without cameras?? Who’s cheating who?

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Anne November 17, 2015 at 9:58 am

11/16 we were at DG in YERINGTON, NV and this was our second visit this week, it as 29 degrees , and the doors are wide open just like in summer, they do not close, only register one open which is right by door, it gets pretty cold on you as you cash out, some people in line actually left, it’s cold!! I asked manager dede why this is so, she said coperate won’t let doors be closed however heat has been turned up!! DG being a corporation should pay attention, all that heat going out the door and customers leaving because check out near door is cold.

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Shan November 16, 2015 at 2:14 pm

The store in Morris, Alabama is not kept up at all. There are always products in the floor and the shelves are always in disarray. Nothing is organized. The parking lot is a disaster with all the potholes in it. The line to check out is always long. I just moved out by this DG and thought I would enjoy going to it but it is so nasty. Most of the employees are not friendly or helpful.

I have visited other DG stores and most of them are very clean and organized and the staff is very friendly and willing to help you.

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anonomous November 16, 2015 at 1:21 pm

You guys have a store in Temple TX, off West Adams (2305) and the manager was very rude to some workers. Apparently they had parked in a reserve space and walked into the restaurant next door, instead of simply going over and asking them to move, she called their boss and threatened to have the vehicle towed immediately. I do not know her name but she is short with long black/brown hair and glasses, older. She was very rude. They lost customers that day.

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Esta Mercadante November 12, 2015 at 10:00 am

Well two more days have gone by since my last comment and still no one has responded. Dollar General is real big on their employees extending customer service, yet you don’t do it yourself. Does anybody at Dollar General even read these? I’m beginning to wonder. I believe my next step is to call the Corporate number. Getting real frustrated with the lack of service. Maybe if I shared my comments on Facebook and Tweeter I would get a response.

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Roger November 11, 2015 at 8:26 pm

Why on 11/10 at 7:00 at dollar general in YERINGTON, NV, was a man getting over 176 items for a penny each? Yes they were rang up, but the man showed me the yellow tags, why isn’t the public aware and offered this chance to buy marked down items for .01? It’s a shame the way this store is run, we need a dg store that is run professionally!! So we all could benefit on sales but we are not aware of these sales and products are not even marked on sale. At this store manager should be held accountable as well as coroperate Tina. Store is never full and retainers are on floor all the time. Most of help is in parking lot smoking! Coroperate has been asked to check things out but they don’t, they send Tina who does nothing as you see complaints all the time. This is a small community so let’s clean it up and get some better management!!!

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Nicole November 27, 2015 at 11:30 am

Roger, the man was buying penny items. A penny item is something that is being discontinued from the store. Every Tuesday the manager and/or employees get a ‘pull list’.. a list of things that are to be pulled from the shelves and then discarded. If they don’t pull and/or miss pulling some things they will ring up as a penny.

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Amanda Krumme November 11, 2015 at 7:38 pm

I had been working at the Dollar General distribution center in Scottsville, KY for nearly four months through Randstad Staffing. I had been told for a month that I was on my way to making full time. Completely unexpectedly, I received a message from Randstad on Monday (11/9/15) afternoon informing me that my assignment had been ended because I “did not meet full time hiring criteria” due to the fact that I “worked on the retail side in the past.” I did work for Dollar General store number 3527 in Lafayette, TN from August 2013 to July 2014 and was let go, but I did not understand why this would make me ineligible for a full-time position at the Scottville DC. My roommate, who currently is still working at the DC, spoke to HR on my behalf when he went to work that evening. He was told that I had been put on a do not rehire list after I had been terminated from the Lafayette store, and that the only way to fix the problem was for me to go to the store and attempt to get it appealed. It was also said that if I were able to get my do not rehire status removed they would “hire me in a heartbeat”. So, hoping for the best, I did just that. I went today (11/11/15) and spoke to the manger of the store, only to be told that she had “no authority” to either put me on, or take me off of a do not rehire list. She said she did not understand why they would tell me such a thing. She also agreed that there is no reason that my time at store 3527 should affect my hiring eligibility for the DC, and that they should not have let me work for 4 months before discovering they couldn’t hire me.

I’m just searching for any answers on how to REALLY get my do not rehire status removed, or if it is even possible.

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Anonymous November 11, 2015 at 6:52 pm

Your store in ogallala has really gone down hill in the last few months. It’s dirty, several people have complained about seeing employees smoking in front of the store. They are not very professional. And if you look at ogallala debates you would also see that the unprofessional manager is banning people left and right for pretty things. I’m concerned that if you don’t take hold of your business you will end up going out of business . I know several including myself have chose to quit shopping there because of one employee particular kayla is what her name tag said, she’s not very polite, her hygiene isn’t very good, and she is always on her phone instead of helping customers or just doing her job, or even have seen this employee smoking by the front door several times. The only 2 employees that are great w customers are an older gentleman and Tammy. I really would suggest you take a look at who you have managing and their people skills . Have a blessed night.

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Esta Mercadante November 10, 2015 at 11:20 pm

I guess no one at the corporate level at Dollar General has the decency to respond to my last email. You impune my reputation and good name by implying I benefited from the phone scam I was a victim of, thereby acusing me of stealing. I believe that is a form of slander. Maybe you have become so big you don’t care about your under paid employees that break their backs for you. You expect so much, in return we get no respect and kicked when we’re down. I would appreciate a response if you can find the time. Yeah right!!!! I well imagine I will be ignored.

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Esta Mercadante November 9, 2015 at 11:22 am

As of November 6, 2015 I was let go by Dollar General (Store 14009 Rising Sun, MD) because I fell for a phone scam. I not only became a victim of the scam but a victim of Dollar General. I called and talked to our Regional Manager Glen and he stated it was Company policy because they felt I had benefited from the scam. In other words they felt I had stolen from Dollar General. I have never stolen anything in my life and stressed that fact to him. He said he knew I hadn’t stolen but it was Company policy to let me go. I asked if I had any recourse and he said no. Therefore I am being penalized for something I had no control over. I gave this company 110% everyday I worked and this is the thanks I get. It would be different if I didn’t take pride in my work, but I was a very dependable employee. Maybe it’s time to contact an attorney for unlawful dismissal.

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Juliee Yarolem December 22, 2015 at 11:16 am

Same thing happened to me while I was working as an acting SM. I had been working 70+ hours a week and it happened at 9:50 pm on Dec 4, 2015. I called my DM and he said he was calling LP but really called our old DM. When he called me back I told him I had started a return w/o receipt and he said that wasn’t what I should I have done but as long as it gets stopped. I was to email if all the info from that night. When I tried to ring up an employee’s items and hit total it said I owed her $393.58 so I knew something wasn’t right so I aborted the transaction. I emailed all of this to my DM and all he did was send out a mass email for people not to do anything with cards over the phone. He continued to let me work still at 70+ hours, plus gave me an 85 cent an hour raise all during this time. Never once checking as to why I had to abort that transaction and if we got the scam stopped. On Wed Dec 16, 2015 when the ERB’s came out LP wanted answers. He first said he didn’t recall our phone conversation. Then he sent a girl named Shannon from the West Liberty, IA store up to figure it out. I passed out from sheer exhaustion and stress that not on the floor of our backroom and had to go to the hospital by ambulance. They gave me two days off to rest and when I came in on Saturday Dec 19, 2015 he had Shannon come in, he discussed the issue with me and told me that being involved in a phone scam is an automatic firing regardless whether they get it stopped or not. Then he fired me and proceeded to tell me he was going to make me the store mgr. Shannon new of all of this the whole time. My question is, why if it is an automatic firing then why did I get to continue to work all through the holiday season and only get fired once somebody figured it never got stopped. He wasn’t going to fire me until LP found out and were questioning him. So if I have to lose my job he should to. Since he knew I was still learning everything and I did not give out all of the card information. He said he waited until he had all of his ducks in a row when really what he did was not do anything about it and had no plans to fire me until he was being held accountable for it. My store is in Maquoketa, IA and is store 2295 and the DM is Aaron Tagwerker. He would not give me a copy of the paper I signed when he fired me. Sure would like to hear from corporate on this matter.

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Gary Klingler November 8, 2015 at 3:40 pm

I am secretary of the Freeburg/Washington Recreation Association and am inquiring about donation of coloring books and crayons for Santa to give out at our annual
“Christmas in Freeburg”. We the members are all volunteer individuals involved in community activities.
Please reply. We are only talking about 75 books and crayons.
Thank you!
Joyce Klingler, secretary

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Savage November 8, 2015 at 7:26 am

I know a young lady who works in a pa DG and is being sexual harassed and when she told her manager all she did was say I tell the DM and nothing was done about it. I think its wrong for yous to treat good people bad the dm told her to write everything that was said down put it in envelope and leave on desk in office so anyone could get it and read what is going on. It is store in mount joy pa. DM names is Curt something needs to be done about this.

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john November 5, 2015 at 10:59 pm

Store #13997, YERINGTON,NV, I was fired last week because dede the manager changed the schedule without telling me and then says I’m a no show. So I might as well tell you that manager dede pays us cash for keeping the stock thrown. This money she gives several times a year, even when her husband is in jail.though she has told us all she is taking the job at DG in Hawthorne, she hasn’t yet! Don’t your cameras work, dont you count the money? Heads up DG , it’s the manager not the employees.

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a concerned citizen November 5, 2015 at 2:10 pm

how is it at dollar general someone gets hurt in the store , breaks bones because a back shelf was not done right , and person fell and broke bones wins the lawsuit but wont send the check to this person, all dollar generals are trashy stores, they leave stuff in an isle, all the time for people to fall over, I haven’t been back since I was in a macon Georgia store one time and sat there 3 hrs for black Friday add, and when the dorrs opened they had no black Friday items , I was livid,, they called the manger of a Lizella store , and he was a real asshole by lisenibg him to talk, on phone to other manager it is getting to the point to only go to dollar tree , instEAd of dollar general it has gone to the dogs , CLEAN UP YR DAMN STORES, AND PAY THE PEOPLE Y OWE . YOU DEGENERATES ..HIRE ENPLOYESS THAT CARE .

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fayee November 1, 2015 at 11:47 pm

DG in yerington has employees that steal because manager steals, store a mess, stock needs to be put out, carts in the isle. Why doesn’t coroperate check cameras?
Check the back door too. There is more merchandise going to employee theft then customer theft!!

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Anonymous November 1, 2015 at 9:12 pm

I understand that a woman by the name of Chance Blanton is being considered for a position at the Lone Oak, Texas store. If this woman is hired to work there I can assure that you will lose at least two families. I will take all my business to other stores in Greenville, Texas. She is very abusive.

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Acct Recv October 30, 2015 at 3:47 pm

I need to know how to get in touch with CEO: Todd Vasos, CFO: John W. Garratt or COO: Jeff Owen. I have tried contacting local accounts payable dept as well as corp accounts payable dept multiple times regarding past due invoices owed to our company. I would like to get their emails so that I can include them all on the email. I have searched your website and have not been able to obtain the emails.

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concerned citizen October 27, 2015 at 6:19 pm

You people have a store in Baldwin, Louisiana your manager there is Ms. Yolanda before her was a lady named Angie, a Stephanie Boudreaux { common place whore, crack head) local from Franklin, La living in Charenton, la goes in and robs the store all the time Angie caught her but stopped calling the police because another lady a Linda somebody begged Angie not to, so Angie let her go then Ms Yolanda was manager and not told of the incident Im sure and hired this Stephanie{crack head} who just got out of jail in Avoyelles Parish, to work there Stephanie Boudreaux is robbing yall blind she goes in when shes not working loads up on things over and over again I know she is on camera doing this several tines over the last couple of months. She is awaiting a court date in St Mary parish for drugs and theft. How can yall hire people like this no background check no drug testing to employ them. you all have plenty of evidence to have this girl fired and arrested please take this lying thiefing person off our streets please help our community one man is dead because of her in Charenton now. Please help yourselves as well as our community be rid of this awful human being. Thank you for your time and consideration in this matter. URGENT URGENT URGENT URGENT URGENT URGENT

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concerned citizen October 27, 2015 at 6:25 pm

Check your cameras people you have them but don’t use them She is all over them so goes in when she is not working to steal lots of cosmetics etc, DO SOMETHING PEOPLE. SHE MAKING OF FOOL OF YALL AN YOUR COMPANY EVERY THIEF HERE WANTS A JOB THERE COME ON PEOPLE

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Jack Ross October 25, 2015 at 5:14 pm

I have an acre lot in Coweta OK. It is 1/4 of mile down street from two schools,(1100 students) on the mainstreet of Coweta, on a state of Ok. hwy and Noooo nada, gocery store on this end of town. It has a very nice 2400 ft store building on it that could be used to test site or torn down. I will work with your people to make this a nice place for your exciting Co, Jack

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Mary October 25, 2015 at 6:20 am

I moved to Angleton, TX in March, and right away Dollar General became one of my favorite places to shop. However, things have gone south in the past couple of months. The level of unprofessionalism I have witnessed while shopping leaves much to be desired. My shopping experience in the early hours of Saturday, October 24, left a very bitter taste in the mouth to say the least. The store was stuffy and so hot I had to fan myself, and one of the associates saw me and was complaining that she was hot too. Right there within earshot of customers, one other associate was screaming, yelling, telling another associate to “shut up,” and asking if one of them had a tampon! I had applied to work at this store twice already but now I know why I am not being called for an interview. The manager hires people she can control and order to go buy a taco in the early hours of the morning, without a care on presenting a good image to customers or representing the interest of Dollar General. I would really appreciate if something is done about this issue so I can at least shop in peace without having to know if someone needed a tampon or not! I am still interested in working at Dollar General. I have a graduate degree and minimal retail experience, but I am a fast learner and do not mind starting with a level entry position. My past work experience include working in corrections and a little bit of academia. Thank you.

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fayee October 24, 2015 at 3:32 pm

On 10/23 we were in DG 13997, yerington nv at about6:30 when there was a line of 3, when an employee of that store ( employee Amy) in line ahead of me did not have enough money, she looked drunk, the cashier had to get lead to help another sale while Amy actually leaves store with merchandise in cart, I mentioned to Tammy on duty what had just happened and she just stood there!! Letting employees just walk away with DG items is not fair. Tammy also had been in line buying items while on clock, Tammy did take lunch also but did not clock out. Check records and video I was in line and I told Dale to report but she’s to afraid of being fired, I am not!! Why is it that DG employees in yerington get a DG discount? We have been asked several times about this DG discount but can’t say anything!!

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Patricia Bailey October 24, 2015 at 12:37 pm

We need a dollar General in Stinnett Texas. We don’t have anything but one grocery store and 2 convenient stores. I’m sure it would be used by many!

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John Ferrell November 7, 2016 at 10:52 am

What about when the store gets dirty and carts loaded with items for the shelf sitting in the isles? What about when you are wrongly accused of stealing? What about when the employees start getting rude with you? Mark my word, the store will be nice for a little while then it goes down hill.

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Gary Dighton October 20, 2015 at 5:25 pm

I have heard that the manager at the Hamilton, Ill store #12071 will be leaving. I and some of my friends shop serveral times a month at that store do to it being clean, good service and friendly help. Every time i go in there the manager is always there and she is very nice to me and all the people i see. I dont know what she makes but for the hours she works im sure it isnt enough. I was in the store while back and the district manager was in there talking about his boy friend. In a comunity like this thats not a good thing. If the manager leaves me and my friends will not be using the store again. Since Jill took the store over it is alot better than any other store in the area. I just thought the company should know how we feel around here. Thank you

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Laura McKnight October 17, 2015 at 10:30 pm

I Laura McKnight I was told by the assistant manager at Dollar General in Rolling Fork, Ms. that they were hiring. She told me to go put in a application online. This is the only Dollar General in Rolling Fork, I was shopping in there another time and the same assistant manager asked me did I submit my application. I told her yes, on Saturday October 17, I again went to shop at this Dollar General it several people that work there have other jobs. I felt the manager Martina Lewis knew that I had apply for a job. She was not visible when I first walk in, I spoke to everyone who were in front of the store, the cashier Maggie, other customers who were checking out, this is a routine habit when entering into a business. Once I came from the back the manager Martina Lewis were waiting by the counter opposite side of the cashier talking, she knows my voice or one of the other worker told her I was in there.After she has finish talking. I kind of ask her to step to the side to tell her i had put in application I’m sure she knew already. When I ask her to give me a chance to prove to her how good I would be in stocking , cleaning etc. She started loud talking saying I’m not hiring got 11 people who need to work because they have bills to pay some do not have that many hours i just can not hire anyone else they all start laughing at me like I did something wrong. My feeling were hurt as I left the store saying I ask her in private it would have been nice if had told me the reason why she could not hire in private. i just finished my associate degree with Indiana Wesleyan University. I’m starting my Bachelor Class in December. I needed extra money to help me in class. i would have been the best stocker and keep the place in tip top shape. by working with all of my might. but I was insulted for trying to get a job.Just want to let someone know this manager conducted herself, in front of customers

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Laurie Lewis October 16, 2015 at 1:56 pm

Hello, I am a sales associate at store #1457 located in Wamego Kansas…I am wondering if there is an address that I can send an email to regarding the way I am being treated and some things that are going on in the store that is against the handbook. I am afraid if I call in and actually talk to someone I will start crying.

Thank you for your time. Laurie Lewis

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Michael Fleischman November 8, 2015 at 11:12 am

My best advice is keep a detailed record of everything going on (journal, pictures, audio recordings). And get enough to make a strong case.
I was an ASM and got fired after i complained to hr about being forced to work off the clock.

Dont trust anyone, especially managment

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John Ferrell November 7, 2016 at 11:10 am

Keep a record and take it to board of labor

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Tricey October 15, 2015 at 8:03 pm

So I am a regular shopper at Dollar General and I happen to be in one of your store which was store #15244, telephone # 678-324-9563 on October 15, 2015 around 7:31pm. I came in for some ambi fade which had a sign under the fade cream 4.45 when I get to the register it came up to be 4.95. I told the cashier what the price was and she proceeded to tell me I would need to go get the sign which I felt she should have called another employee to do so. Then when I get the sign that was clearly under the ambi fade cream she tells me that this sign is for the ambi exfoliating wash. I then tell her that the sign was taped under the fade right over the original price of the fade cream and that the price should be honored b/c that’s false advertisement! She tells me she can’t do. I feel that if the store can’t put the right prices on the right sign please don’t put signs up at all.

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Anonymous October 15, 2015 at 5:00 pm

You guys at corporate will more than likely not read this or even care enough to take action, but I feel like this situation needs to be addressed. I work at the Fort Valley, Ga store, number 13604. I have been working there several years and in this short amount of time, things have taken a drastic change. First thing is first, lets start with the employees. I work with some of the laziest people I have ever seen. Lets start with the Front End Lead and Assistant Front End Lead. They have some of the worst attitudes in the entire store. They will talk bad about other employees behind their back and they will talk bad about other employees to the customers. They will be on their phones in-front of the customers talking about personal matters. They wear a blue tooth device and cover it up with their hair so it is not noticeable. They do not do pick ups like they are supposed to. I have had almost $2000 in my drawer before because they don’t do pick ups. I have seen them deliberately not give another employee a break before, but yet, the break still gets taken out of their check. Where is that fair? They are ALWAYS 30 minutes late to work, but when someone else in less than 5 minutes late, they get on to them and say hateful things about them. Lets move on to the manager. He is late all of time. He goes in the break room and sleeps for an hour or two every morning. The Pepsi guy has found him sleeping in the back before or reading a magazine or on his phone watching YouTube. He goes out to his truck multiple times a day to smoke a cigarette or clams he is going to the bank. When he does go to the bank, he ALWAYS comes back and says he has forgotten quarters or something of that nature. He leaves several times, he claims, to go get a burger, but yet, he wont let employees go on breaks. He just lets them leave early. It has been brought to his attention about other employees attitudes and how they treat one another, but he continues to do nothing about it. The store looks like a tornado went through it and needs to be cleaned up. When he finds out the DM is coming, he panics and makes everyone work over time, to save his job. Their have been several occasions where customers have called corporate or the DM because they suspect or have seen the manager drink on the job. He has a terrible attitude towards the customers, employees, and the distributing guys. I have seen for myself him get very hostile with someone over a simple $10 return or him having to do a void because the customer cant afford the product. I have seen him deliberately lie to the DM so he didn’t get in trouble. But in the mean time, he threw another employee under the bus and said they did it, so he wouldn’t get in trouble. In my opinion, the store needs to be shut down for a while, cleaned up, have all new staff, and definitely a new manager. Like I said before, this will probably get nowhere, but is worth a try.

Sincerely,
A frustrated employee

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Danielle October 14, 2015 at 7:54 pm

Its pitiful that everytime that I try to go to the store in El Reno, OK on Sunset Dr its closed and its suppose to be normal business hours. You might as well shut the store down, you can never keep employees nor is the store ever clean or items stocked on shelf.

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S.J. October 12, 2015 at 5:10 pm

I would like to tell you that your attention needs to be turned towards a Sutton, Nebraska Dollar General employee named Barb, with her lack of professionalism and her nasty, rude attitude.
She lacks in many departments as a retail employee, and that is sad as it is a reflection of your store.
I, as a frequent customer, do not really appreciate her degrading previous customers that have been in, in front of other customers. It is wrong, rude, and quite disturbing that it has been allowed to go on. I understand as a retail employee, you will not always have pleasant customers and you will have your opinions about them, but as an employee it is her right to keep them to herself and not to anyone who walks in there. I feel there needs to be a course of action with her, as I am not the first person to feel this way about her. Another issue I find horrific, is her need to go flaunt around the store, bragging that she got an individual banned from there. Seriously, what corporation would allow an employee of the such to represent their name!?
Please take in to consideration that it is a small town, with an older generation who are quite stubborn and talk to one another, and having such an employee that may upset one will only lead to a domino effect.

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Amanda Hernandez October 12, 2015 at 2:13 pm

I contacted your 18004569446 about the claim 201512635 i spoke to your customer relations as well and made a formal complaint about your clover valley products i purchased from your store that my brother and i got extremely ill from and the can of tuna was expired ive called and left messages repeatedly to some gentleman i suppose is the claim adjuster that has failed to get in contact with me about this matter i no other choice but to try to get in contact with someone here. this is completely unexceptiable and perfessional if i dont hear from anyone pertaining to this matter ill have no other choice than proceed this to a higher person.

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Brittany October 11, 2015 at 8:48 am

I would like to let you know that your employee by the name of Kelley Myers who resides in MO needs to be given an attitude readjustment or fired.
This morning I witnessed the most awful thing a retail employee can do to another retail employee, or anyone really.
This woman from the moment she stepped foot into the hotel lobby to check out was nothing but awful and rude!
She seemed to have a dispute about the charges for her stay, and the girl behind the counter was trying her best to figure out what had gone wrong. It seemed like this woman from the moment she was getting ready to leave was looking for something to yell about, and she sadly found it. The poor girl behind the desk was trying her best to resolve the issue, stating “I haven’t had this particular issue come up. However, my assistant manager will be in in about 20 minutes,” (around 7am) She clearly stated the issue and a resolution. But Miss Kelley was NOT having it!
She yelled at the employee that she had a nine hour drive and this girl was wasting her time. She continued to be rude until the A.M showed up. And then she began to yell at the A.m!
The woman wants to complain to coorprate about these two women who were doing nothing but trying to resolve whatever the issue was she was having. I don’t believe this is fair for her to go unjusticely punished also for the way she acted towards them.
At first I thought she was just a rotten person, but having over heard she was a DG employee, I was shocked! This is the kind of people you hire?
If she’s working register or the floor, she’s probably driving people out of the store and losing you profits! I hope you are able to do something about this sad excuse for a woman, mother, and most importantly, your employee. She doesn’t make your store look good at all. I’m afraid to go into any DG if people like this are who I may be interacting with.

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James Taylor October 9, 2015 at 3:58 pm

just left our local store in The Colony,Texas and am furious. I felt the same after shopping there on Friday. The manager is very hard working–over 60 hrs. a week, very underpaid and demanding a transfer or she will quite. Her acting assistant is in the same shape. This store is never a mess, stock racks are not in the aisles like in the old store, and shelves are generally full because of these two. They are not allowed to work or get paid for overtime so they bust their butts while in the store. They are also not allowed to hire extra help or give overtime to employees.
Two employees in store today, one cashier -six people in line. The same last Friday. People don’t like to stand in line and will leave to never come back. This is the highest volume store in the district. Many good employees have left because of being overworked and underpaid. I’m in there a lot so I get acquainted with them, they know me by name. Obviously corporation doesn’t care. They want to brag about their race car but give poor employee and therefore, poor customer support. I know what it is like to work being unappreciated by corporate. You don’t do it for long and you don’t give your best while on the job.

I get emails every week with coupons which must be transferred to my account but the digital coupon setup in this store hasn’t worked in months. Corporate won’t fix it. The coupons can’t be printed out because there is no bar code to scan at the register. Again, obviously corporate doesn’t want the customer to use them. I tried taking in two coupons today but the cashier couldn’t scan them. The way I see it; Dollar General owes my 4.50 and more because the digital machine doesn’t work. There are signs at the register stating this that are turning brown with age. You built a new store this year and already you are not supporting it.

All of the problems in the other comments here go directly to corporate non-support of local stores. Pull your heads out of you-know-where and clean up your mess or close up shop and let your customers and employees go to someone who cares.

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steven cavanagh October 8, 2015 at 4:55 pm

Mineral springs Arkansas was a most awaited dollar general for our community but in the year that it has been open it has so many problem with its debit card or credit card reader being out that i now don’t take a chance to go to that store and drive an extra 10 miles,People these days don’t carry wads of cash and when you spend 30 min shopping then 10 min in line only to be told the card reader is down “again” it is a waste of time going .
need to get these things fixed if you want people to keep coming to your store

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Anonymous October 7, 2015 at 11:49 pm

Went to a dollar general store #15560 in Jackson, TN. It was 9:54pm the store was NOT closed and I only went in to purchase a drink and get cash back but when I went in both “associates” were counting their registers NEITHER person acknowledged my presence nor did they ask me to wait. Out of frustration I left my merchandise and stormed out. In my experience in retail you count your register AFTER the store is closed and the doors are locked. I’m very disgusted with this stores associates and their behavior towards me as a customer. Not only will I be complaining here but I will be contacting the store manager tomorrow morning with a complaint as well. It is ridiculous to have both associates counting the only 2 registers at the same time BEFORE the store is even closed! And they were arguing with each other over a receipt in the wrong draw! Rude rude rude!

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Linda Conlon October 6, 2015 at 3:50 pm

It seems after scrolling through all the comments made here, that I am not the only one with a complaint about DOLLAR GENERAL….
here in UNION COUNTY,GA where we have FIVE, count ’em…FIVE….DOLLAR GENERAL stores….all selling CHEAP CRAP FROM CHINA….
apparently DOLLAR GENERAL CORPORATE doesn’t care about CUSTOMER SERVICE…because I sure didn’t seem to get any when I went to one of your local stores…
on Sunday, Oct 4 2015, at approximately 3:40pm, my sister and I went to STORE #03810….there were stacks of boxes out front with BIG SIGNS that read 70% OFF…..
we even inquired of one of the employees….a young man dressed all in black with NO NAME TAG….about the sale, and we were assured that everything in the boxes was indeed 70% off….
my sister and I then proceeded to fill our baskets with all kinds of cheap crap from china….
when we went to the register, my sister went first, and I really didn’t pay much attention to her purchases…. then when it was my turn, as soon as items began ringing up, I asked about the 70% OFF….I couldn’t see the register screen because of glare from the overhead lighting, and the readout on the card slider screen didn’t show the discounts….the young man ringing me up said that items were ringing up at 50% OFF….I pointed out the fact of the BIG SIGNS OUT FRONT MARKED 70% OFF….he then called over a manager, another young man in black with NO NAME TAG….HE then looked things over and said to me, “that sale ended yesterday, but I can give you 50% off.”
FAILURE ON DOLLAR GENERAL’S EMPLOYEES TO PROPERLY DO THEIR JOB, IE:REMOVING SALE SIGNS WHEN THEY ARE NO LONGER APPLICABLE…. IS NOT MY PROBLEM….HAVE THEY NEVER HEARD THE ADAGE, THE CUSTOMER IS ALWAYS RIGHT?? THERE WAS NOTHING ON THE SIGNS SHOWING THE DATES SALE WAS EFFECTIVE THROUGH. THE CORRECT THING FOR THE MANAGER TO HAVE DONE WOULD’VE BEEN TO HONOR THE SALE PRICE, THEN TAKE SIGNS DOWN AFTER CUSTOMERS HAVE LEFT….
From what I’ve been reading here….DOLLAR GENERAL doesn’t seem to care a whit about it’s customers, only about the bottom line, $$$ and selling cheap crap from china.
I personally WILL NEVER SHOP AT ANOTHER DOLLAR GENERAL AGAIN….I’D RATHER SPEND MORE MONEY AT A DIFFERENT STORE WHERE I GET TREATED BETTER…. LIKE FAMILY DOLLAR….
DOLLAR GENERAL….WHAT A SORRY-ASS EXCUSE OF A STORE CHAIN….

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Traci October 7, 2015 at 4:25 pm

I live in Youngstown, Florida. I believe Dollar General hires the rudest, most uncooperative and unfriendly people ever. At this store, the manager, named Ashley, was extremely rude to a mentally handicapped person while i was standing on line – a very long line with only 1 register open because the cashier was on a smoke break – out in front of the store. Anyway, she was so rude and disrespectful the person left. I also left with my intended purchases still in the cart. I will drive to Family Dollar next time

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Judy Glass October 5, 2015 at 1:50 pm

The Dollar General in questions is 5731 Newton Rd., Albany, GA. I went into the store Friday, October 2, 2015 after work. There was one register open with at least 12 people in line. I got what I was looking for and got in line. They then opened register #3. That register’s drawer was broken. When she totaled out the order she had to grab the drawer for it to open and then had to push it a certain way to make sure it closed. Now, I went in again the next day and I do not know why the items cannot be stocked. There is always merchandise to be put on the shelves in every row. You have to hunt, dig and search for what you are looking for because the dollies block so much stuff and this goes on in several rows. Why can’t they have more that 2 or 3 people working at the time to get the shelves stocked and to get people through the registers?

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mark hoffman October 5, 2015 at 11:31 am

I just found out my fiance has been messing around with her store manager. My fiance and i have a 2 1/2 yr old and the when i discovered about the affair she not been home since, 3 weeks have passed that shes abandoned her daughter while finding out the store manager has had sex with her on company property and manipulated her schedule to do so. He is a married man also. So i was wondering what is dollar generals policy in such a matter

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Ruby October 7, 2015 at 5:52 pm

I had a call from a store # in my county. Recording was : If you have a credit debt for over 10 thousand dollars , I have the right card for you ! Before I could ask for my # to be removed, she hung up. When I called the number back , it was an actual Dollar General Store !!! ???????

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Glynis McLendon September 28, 2015 at 2:53 pm

Hello, I am writing today to let you know how disappointed I am in my locale Dollar General store, Dollar General # 13014 5076 County Road 218 Middleburg, FL 32068-3552 Phone: (904) 406-4532. This store is a mess. There is merchandise all over the floors causing tripping hazards. This store has become very disorganized with merchandise and merchandise carts everywhere. Most isles you can barely get a cart down. My mother uses a wheel chair and she cannot go into the store because a wheel chair will not fit down the isles due to all the merchandise laying around. The parking always has trash all over. When this store first opened it was a nice store to visit. I was excited to have a convenient location to shop. I hope to see my locale store cleaned up.

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Belinda Johnson October 12, 2015 at 4:07 pm

I agree with your comments totally. I have lived in this area my entire life and it is disgusting to have a store is such unacceptable conditions. The parking looks like a dump and I never see anyone cleaning the outside or the inside.
It is very upsetting to me as a consumer to shop in such clutter, and I will not shop here again until this store is cleaned up.
FYI there is a Family Dollar coming soon right down the street.

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Carol September 28, 2015 at 10:37 am

I am a frequent shopper at the Dollar General Market in Fort Valley, Ga. Ever since the store opened, it has really gone down hill. The store is filthy and the customer service is horrible. There are only maybe 3 or 4 employees that actually do their jobs and are customer friendly. I was shopping in there last week and over heard some employees talking about another employee. They were saying,” She was just a dumb white girl who needed to be fired”, they were also saying they needed to find a way to get her fired because they didn’t like her. Mind you though, I knew what employee they were talking about and in my opinion, she is one of the only employees that will work and is customer friendly. Another thing that bothers me is every time I go in there, there is only one line open. The girl does call for back up, but almost every time, the managers or help is outside smoking. Every time I go in that store, there are ALWAYS at least two employees outside smoking. Dollar General needs to focus more on their store and employees versus going on a smoke break every 5 minutes. Also, i can smell illegal drugs on your employees when i go in there.

Thanks
Carol

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Carol September 28, 2015 at 10:27 am

I am a frequent shopper at the Dollar General Market in Fort Valley, Ga. Ever since the store opened, it has really gone down hill. The store is filthy and the customer service is horrible. There are only maybe 3 or 4 employees that actually do their jobs and are customer friendly. I was shopping in there last week and over heard some employees talking about another employee. They were saying,” She was just a dumb white girl who needed to be fired”, they were also saying they needed to find a way to get her fired because they didn’t like her. Mind you though, I knew what employee they were talking about and in my opinion, she is one of the only employees that will work and is customer friendly. Another thing that bothers me is every time I go in there, there is only one line open. The girl does call for back up, but almost every time, the managers or help is outside smoking. Every time I go in that store, there are ALWAYS at least two employees outside smoking. Dollar General needs to focus more on their store and employees versus going on a smoke break every 5 minutes.

Thanks
Carol

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Jacalyn September 27, 2015 at 7:07 pm

Like MOST of all your complaints on this page. I have the same problem. Burns Flat Oklahoma. The employees there, if you can find one that’s not in the back with the manager chatting about what they did the night before or the new cashier that knows nothing or the two that are sitting out on the sidewalk smoking.the store looks little a tornado hit it. The clearance sales are a Big Fat JOKE. You have carts and totes sitting outside and Big Poster board signs saying 50% Off Lawn & Garden, yet when you go pay for the potting soil that’s sitting outside with everything else.OH NO IT’S NOT ON SALE..Sounds like you need to close your doors. I’m done going to to any of your stores because they all seem to be the same..your employees show no pride in your store..but that’s okay because you are still giving them a paycheck. I know this will posted with all your other complaints , nothing will become of it and you got a good laugh.

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John L. September 27, 2015 at 12:14 pm

It is with disappointment that after a month I have not yet received an answer from Dollar General’s corporate office nor the District Manager responsible for this store. Here I go again:

Is not very often that I write a review about a store or service, but being in the service industry myself, and in a management position, I understand that feedback is necessary for improvement. It is necessary too for you to understand that what I am about to recount here is an ongoing problem at this store that could sooner or later lead to litigation against Dollar General as a company.
We are residents of Pompano Beach, and part of the thriving Pompano Beach middle-class community, and really enjoy shopping at your stores. For the past six years we have shopped at the Dollar General store at 1000 South Powerline Rd #2, Pompano Beach, FL 33069. We have seen first-hand the operational challenges you have faced with this store, but after all, you have managed to get the store somewhat under control, reason why my friends and families continue shopping there, as well as us.
On 09.02.15 at around 6:30, we decided (as we have done for the past six years; three to four times a week), to do our casual shopping at this store. We pulled into the parking lot and grabbed one of the many shopping carts that were scattered in the lot. We noticed the shopping cart we had grabbed had in it a product wrapper with a dollar sticker on. We entered the store and saw a line of people at the register so my wife grabbed the wrapper and placed it on one of the shelves. Franco, the store manager, had just passed us by, and despite him being familiar with us as regular customers he did not greet us in any way or form, as usual… but not a big deal. We went on with our business of shopping, picking up a few essential items. While shopping the aisles I could see Franco coming in a menacing way towards my wife, accosting us, and inquiring loudly and from two aisles away, about the wrapper she had placed on the shelf, he was visibly angry. We asked him to calm down, and explained to him that the empty wrapper was in the shopping cart in the parking lot and that my wife had placed the wrapper on the shelf because there was no one available to give it to. Franco’s body language and attitude towards us were menacing, accusative and disrespectful, implying that we had shoplifted a dollar item. He turned his back mumbling, leaving us there wondering about what had just happened. This is not the first time Franco has accosted my wife in this way. Earlier this year he had also approached her disrespectfully after she had inquired about switching a product because she had gotten the wrong item.
Feeling disrespected and embarrassed we decided not continue shopping and leave the store. Before leaving I saw Franco in one of the aisle and I decided to speak with him about his unprofessional behavior and poor service skills. As I started to speak with him he immediately summoned a store employee to be a witness to our conversation, something I considered bizarre and again unprofessional. I reminded Franco that my wife and I are regular and loyal customers of his store to which he agreed by nodding, I asked why he would treat his loyal customers as criminals. My wife intervened and told him that she felt embarrassed, humiliated and discriminated; he said he was sorry she felt like that, but he had a job to do. We were so disgusted with his arrogance and lack of genuine concern for his customers that I told him we will never step into his store again as long as he is the manager there. On our way out we overheard other customers commenting about Franco’s behavior and that he had no right to treat us the way he did, one customer went the extra mile and apologized to us on his behalf.
I have witnessed this behavior from Franco in many occasions with other customers. He follows them throughout the store, spying on mostly Blacks and Hispanics, and then confronting them in the shopping aisles. Given the right occasion, time and customer, this is the kind of actions that could cause Dollar General a civil lawsuit because of racial profiling and discrimination.
Big-Box retail establishments understand this better than anyone else in the industry because they have experienced first-hand hefty lawsuits that have forced them to better train their management staff.
As we said, we will not shop at this store as long as the current store manager continues there, and will relay our decision and root cause to our friends and families as well.
We sincerely hope you address this issue accordingly.
Thank you.

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John Ferrell November 7, 2016 at 11:22 am

I live in Ocala, Florida. Back last month I also was accused of stealing. All I was doing was putting my eyeglasses in the case which the employee could clearly see. After complaining to the manager he said the employee was doing his job. Not by clearing seeing what I was doing then accuse me of stealing. The employee laughed and told me there is nothing I could do about it. There is because I am suing for being falsely accused of stealing and discrimination. I’ve seen here that in other states the same thing happens at DG stores.

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Linda Raulerson September 25, 2015 at 3:15 pm

Here is another complaint to the list for DG, first I have to say I was so happy when are little town of Gardner, I’ll got a dollar general store, where I didnt have to make a round trip of 15-20 miles to get a few things from the store, I make several trips in there a week, sometimes a couple time a day, where as every time I or my husband goes in there, you have to stand and wait till the cashiers come walking from the other side of the store where they are stocking shelves or talking to some one, I can excuse a few times, but it’s every time you go in there, it’s very rud an annoying to make people wait, that’s not the way to run a good business , would really like to see it resolved, or I will find another store to shop for sure,

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William Jefferson jr September 24, 2015 at 9:00 pm

I find it really disturbing for someone asking me for an ID to purchase cigarettes. I am 54 yrs old and another person with me is 72 and we were asked for iD’s to make the purchase. I should have asked the cashier for his ID to be sure he was the proper age to work. I do not getting a treatment as if I am a child/boy. I believe Dollar General should review and revise this to ask the younger generation. Any other store no ID is asked for and especially when it is visible that an adult is making the purchase.

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Shirley Douglas September 24, 2015 at 12:58 pm

I live in a small town, Port Henry, NY. We have a Dollar General here and I shop there several times a week. I would like to register a couple of complaints. There is never anyone at the register when it is time to check out, you need to ring a buzzer to get someone to check you out. They are usually stocking shelves somewhere in the store. Also, the checkout lines are usually very long, very seldom are two registers open. The shelves are usually pretty empty and the aisles are filled with boxes, making it very hard to get around. Seems to me that this matter could be adjusted with the holidays coming.

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Rebecca September 19, 2015 at 5:47 pm

I’m writing a complaint….. The dollar general located in a very small town, sneedville tn… First off, dollar general is one of three places to shop at in this town, not much choice.. So when I go into your store, it is discusting and at least four isles are COMPLETELY packed with overstock, and not neatly… You can not even see down the isles! Almost to the top of the shelves! U can’t even think about walking down them. What few isles that are walkable, you can’t tell what you’re looking at because the workers have just shoved things on the shelves. Main isles, forget trying to walk them!! The freezers have many times tore up and defrosted and ruined food… And took forever to restock. You shouldn’t even have this store opened!!!!! Family dollar, way more organized and clean!!! And you can see and walk nicelydown their isles. You need to take care o this problem, because its in a poor area and its all most people have and can’t afford much else. Ashamed of this store guys!!!

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Joseph Fulford September 19, 2015 at 11:57 am

Hello My name is Joseph Fulford and I was recently hired at the store in Point Township, Northumberland PA. I only worked there a day and a half and on it was a few days apart. I was improperly trained on the register and nobody was with my while I was working the register and I was not shown how to properly run the register when It came to coupons and other transactions. Due to this my drawer was short and when I called Judy about my hours she said I was fired due to the drawer being short. I then went into the store and said I wanted this in writing and she, Judy, said she didn’t have time for this. I am going to the department of Labor and industry and filing a complaint. If you have any questions or concerns please contact me at 570-809-****.

Thank You,

Joseph D. Fulford

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Tara Johns September 18, 2015 at 11:20 pm

Tonight i was casually shopping at the DG in Franklin, VA when out of nowhere i was approached by the manger and a police officer. The manager accused me of shoplifting! says she saw me in that store before trying to steal merchandise and she described the car the person drives that was trying to steal from her store, which was nothing like mine. I was with my two year old son and was made to empty my whole purse which of course contained not a single item from this store. I was falsely accused and escorted out of the store by the police officer. I did not, nor have i ever taken anything from this or any other Dollar General store. this experience has somewhat ruined my opinion of DG. It was a very embarrassing situation and it just blows my mind that this woman would out of the blue accuse ME of shoplifting when i was simply taking a shopping trip with my son to relax a little and get him a new toy and a few things for around the house. her name is Pam and she is the manager of this location. i would love for someone to check the cameras and when they reveal that i am completely innocent i feel that she should be relieved of her duties as an employee of Dollar General. this encounter may seem like its not that big of a deal to someone reading this but it was absolutely absurd.
i simply walk into the store put my kid and my purse in the cart, shop around for about 15 minutes then out of frickin nowhere a cop tells me to empty my purse while the manager stands there saying completely false statements about me. i have been to this store one other time in my entire life and i was not driving a GREEN HONDA and i didnt steal anything!

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Linda Barnett September 22, 2015 at 1:14 pm

Tara Johns,
I had the almost same experience as you did yesterday at Dollar General in Lexington Ky. She even had a box cutter and threatened to cut my throat. She went through my purse and took stuff that was mine. Her name was Pamela Brown, it could very well be the same woman and people like this do need to be relieved of her duties and maybe even charges against the woman because they are not allowed to go through your purse like she did mine and they sure are not allowed to threaten a person life.

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Karrie September 18, 2015 at 9:04 am

IF YOU ONLY READ ONE POST READ THIS ONE!!!!!!!
I AM THE WHISTLE BLOWER FOR STORE NUMBER 14232
Corporate needs to go to Dollar General Market in New Smyrna Beach Fla. OSHA would give that store a fine that would take them a month of sales to pay off. The manager at that store is rude and his behavior towards the females is VERY DEROGATORY AND HE IS A BULLY TOWARDS THE FEMALES. I was the non food manager and reported him because I was wrote up for the store not being fully recovered I told him that I could not get the team to do their job and I had no time to do the full store recovery. He stated that I have to take the fall and the write up for the team or I would be demoted to a part time sales associate. He did this to me twice the second time I sat in the office in tears for 2 hours listening to his insults and threats take the write up or be demoted. After complaining about the two write ups to HR and how unfair and discriminating and derogatory my manager was; he started to retaliate by cutting my hours then…….less than 2 weeks later I was terminated for making purchase while on the clock? I was the MOD and I was closing ALL EMPLOYEES made purchase that night while on the clock…though they were not terminated why? I will tell you why because they did not report Joe for his behavior they all know that if they do they will loose there job. I am not the first non food manager that Joe has terminated. Though this is not the end of my story. My job was posted on indeed web site on the 4th of September I was terminated on the 8th of September. The day I was terminated I was a scheduled to come in on a day shift I NEVER WORK DAYS I asked why I was coming in on a day shift and my assistant manager told me because it was terrible Tuesday and I was coming in to learn pricing; really I already know how to do pricing. Input about this is what I am seeking to find out if I am the only one. Oh and last but not least I AM THE FIRST EMPLOYEE TO EVER BE WROTE UP IN THAT STORE!!!!! BECAUSE I WOULD NOT TAKE JOE’S ABUSE!!!! Now here I sit unemployed head of house hold wife of a NAVY VET waiting to see if corporate takes all the photo proof witness proof paper proof that I have provided them and gives me back my job at a different store. I was told by corporate that maybe I should file for unemployment until they sort threw all the layers of my complaint. Oh about the people that smoke pot on their breaks about all the OSHA VOLATIONS or the DEP VOLATIONS or EEOC VOLATIONS or THE STATE OF FLORIDA COMMISION OF HUMAN RIGHTS.

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Lelia Dixon September 16, 2015 at 6:15 pm

I for one like and appreciate your store. I live outside town of clarksville and wish there was a store closer to us. My town is called Boxelder. Texas. Thank you for your time. LELIA DIXON.

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Elizabeth Ellington September 15, 2015 at 7:20 pm

I’d like to make a complaint about this COMPANY in all.. I began to work with this company June 22nd 2015.. I was a hard working employee. I never called in, I was never late, I always came in early, on my days off, stayed late, etc if needed for my manager. My first week there our Key Holder quit and I stepped up to the plate. This was my first ever retail job and I am scared for any future employees of this company.. When you first walk in every dollar general store you will see them saying come grow with us and becomes a part of the dollar general family. Yeah but then when you go to take your cbls which is the only training you will recieve from them It says they blame around 90% of their theft from their own employees. So from the start they have ZERO TRUST for their own employees whom have done nothing to loose this trust. This is only the beginning. My first time on register I had no training… I was just thrown to the wolves so to speak.. Thank Goodness I’m really good at math because I had no idea it told me what the change was.. At one point I was asked to restock and recover the store. I did exactly as told and Pull the first 2 things forward and face it correctly. The next day I come in to a write up which i did not sign because apparently it wasn’t how the company expects it to be done but this was how i was trained to do so…. oh my friend this isn’t all… There is no team work, there is no care, there is no general care for this companies employees. They wanted my manager to hire all of us and then they cut our freaking ours down where there are barely any hours. each employee was lucky to see 20 hours.. how the hell do you expect us to survive on this kind of money. Our checks were maybe 200 a week…. MAYBE. ouch. My final straw but not all I was fired yesterday September 14th, 2015 because i had fell for a credit card scam. Scary right?? Yes very scary. A man claiming to be corperate by the name of Angelo Davis calls into my store and tells me he is corperate and needed cards removed. I always ask what is my managers name and my district managers names dealing with calls from corperate and which both he knew. So i followed directions and i got in trouble. I’m not saying I wasn’t in the wrong but I didn’t have a clue as to what I was doing because I was never trained on this.. The CBLS have absolutely zero information on how to handle situations like these. I was told by my lost pervention team and corperate that the money had been retreived and was coming back to the company and then the day I was fired I was told different… The district Manager Marty had absolutely no care in the world for me.. No care in the world to sit down and speak to me about this situation or anything. I was fired i feel for no reason.. This company is an awful company to work for.. I am so upset that this situation was handled this way and I refuse to be treated this way. I will fight this!!!!

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Karrie September 18, 2015 at 9:14 am

STAND UP AND FIGHT I AM My brother in law is Ronald K Gardner one of the countries top corporate attorney’s. Though he can not take my case in Fla he is leading me in the correct direction. I am working with a pro bono VA attorney regarding my case now. I am giving corporate a chase to make my situation legal correct by giving me my job back. Please read my post it is I was management and it is worst than yours

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Juliee Yarolem December 22, 2015 at 12:01 pm

Same thing happened to me in Maquoketa, IA but the DM thought I had managed to stop it but I had to abort everything and I sent him the email regarding it. He did nothing and let me work 15 more days at 70+ hours a week until LP wanted to know why our deposit was short. First he told me he didn’t remember our conversation, then made it sound like I stole the money, them said it doesn’t matter it is an automatic firing. Since when does automatic firing mean 15 days later after you have passed out on the backroom floor and went the hospital by ambulance. Not to mention he gave me an 85 cent raise the same week he fired me and had the nerve to tell me after he fired me that he was going to make me the store manager. His reason for waiting was that he had to make sure he had all of his ducks in a row and was doing everything by the book. What he was really doing was first of all he would have never fired me if I would have managed to stop the transaction, which he should have followed up on, secondly the girl he had helping me learn everything is now the new store manager, and finally he has now got employees that were my friends not to talk to me and think that I treated them wrong. I call foul on DM Aaron Tagwerker, DM for district 628, store 2295 in Maquoketa, IA in region 58.

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Jackie Bole September 15, 2015 at 3:03 pm

Somebody needs to get down to the Lapaz, IN. store. It IS FILTHY! Dirty floors, counters, stuff all over, 2 litre cases sitting in front of the coolers empty. There’s a trip hazard. You won’t hire me but you’ll hire these lazy asses.

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Annette Perry September 15, 2015 at 12:22 am

Why are you coming to Wakefield , Sanbornville New Hampshire when you have a store in Milton ? Why do you want to be in a town that does not want you and that will not shop at your store! I have done some research on your stores and find it appalling that you seem to like to destroy old historic homes and show no respect for the towns. How is it that of all the places in town that are for sale and actually better for you, you picked one of the most historical places in Sanbornville ? i worked in retail over ten years and was a manager. Please reconsider because we will not shop at your store if you come to Sanbornville, Wakefield. Thank You !

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H. Meadows September 13, 2015 at 6:42 am

I am a very loyal customer at Dollar General in Albany, GA. I live round the corner from the DG on Hill Rd. This store is becoming unorganized compared to the opening days of the store. Every week there are new faces, they discriminate on their employees. DG should be concern with the different employees being hired and quitting , management needs to be trained again if you ask me. The managers are so rude, they treat their employees unfair. I’ve watch the store manager and district manager being very rude to the bread vendor. The store manager drinks alcohol while on the job and watches women like he’s undressing them, not professional at all. Should he got fired with the last store manager with his sexual harassment acts? Yes. They were in together. Anyway, the store is starting to look like all the other crowded, junky stores. I’ve came twice to the store and it was not open at its normal time,how convient. Please get some well trained honest managers !!! Also, I will be letting some of the employees in the store know how to contact EOE/ Georgia Department of Labor because being at a workplace and being mistreated, hours took away because of favoritism, and discriminated is wrong by law. No one deserves to mistreated or lied on . Every employee at This Dollar General except for management positions are being mistreated and this can result in a lawsuit if those employees are smart. I think you all should pay more attention to why employees are getting hired and quitting and/or wrongful terminations. I will be contacting someone in a higher position about this store because just because you are in management does not give u the right to mistreat employees. There were many good workers at this store I noticed , and all complained about getting mistreated . I actually witnessed some of the acts, as if the employees were children. Get it together Hill Road Dollar General or I’ll be shopping with Family Dollar or Wal-Mart. Oh and please advice your store manager not to drink on duty or ask to buy moon shine from customers, in front of the customers.

Thanks

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Anita September 13, 2015 at 2:53 am

I had the most horrifying experience ever at Store #15547. I honestly think I have a case for harassment. I also have witnesses, of which, two, offerred their information to testify in my defense. They witnessed her horrible mistreatment and dissatisfactory customer service. This is a new store and this was my second visit. The first time I had a hard time too, but I thought maybe it was because she didn’t know or have proper training on coupon usage, but she told me that I could not use a $1 coupon on $1 product because I couldn’t get it for free. I stated to her that this coupon was money and that I was going to pay sales tax. She stood her ground and insisted she was right. I tried to tell her that I’ve used coupons at Dollar General before and that it was the correct coupon for the correct item and that sometimes it just has to be keyed in and she stated that if it didn’t scan then it wasn’t going to be accepted. She then turned to her subordinate and asked her about what I had just stated and the lady agreed with what I said and showed her how she had to key it in. I also found items in the markdowns section that she refused to sell to me at the markdowns price because she stated that “anybody could have put them there.” As you can see her tone emersing. I couldn’t focus on my purchase because of her attitude. She continue to scan items and put them in my bag and then when I told her that those were in markdown and I needed them to be removed because she didn’t want to sell them to me at the markdown price, she huffed and sarcastically said “so what don’t you want?” The first time was difficult, but the second time was way worse. From the moment she saw me, she had a look of discontent. I felt uncomfortable from that moment. Then, when I proceeded to the register she was standing next to the cashier and after the cashier greeted me, she asked “do you have coupons?” with an attitude. I said “Yes.” Then; as we proceeded I had a coupon that stated “one coupon per purchase”, and for any of the particular item. After the second ring for the coupon matched with the item, didn’t ring,,she shoved the coupons back to me and said, “these aren’t for the right item.” I knew then that wasn’t correct. The first one scanned and the reason the second didn’t scan was because she needed to manually key the coupon in. After the cashier stated to me that “the coupon was one per purchase”, I replied, “that just means I can use one coupon per purchase, “meaning an item”, and that I could purchase as many as I’d like.” At that moment, the manager snapped with an attitude and said, “you can only use one or you don’t have to get it, now what do you want to do?” I attempted to reply, but I guess when she didn’t get a direct answer, she snapped off again, raising her tone and saying, “I’m not going to argue with you! Now you’re either going to make a purchase or you’re going to leave.” I could go on and on how customers approached and witnessed her coming around the counter within arms reach of myself and harassing me about this being “the third time I’ve done this,” in which I replied this was my second time there and that I was just trying to explain to her; but she didn’t want to hear what I had to say, and interrupted, exclaiming, “I’m not going to argue with you!” I have witnesses who saw her harsh treatment towards me. One particular customer even said something to her about having been in customer service work and never treating a customer like she treated me. I also asked for her name and she refused to give it to me. I told her that I needed it to call corporate so that they could talk to her, but she said “I’m not giving you my name!” And went to the door and held it open for me. I took a picture of her because it was the only way I could identify her and she really didn’t like that. She said “Oh and you’re going to take my picture?!” And then acted like she was going to come towards me. I then went toward’s the door to leave, and I said in my defense, “And what are you going to do? I have to have something to tell corporate who you are because you won’t give me your name.” I then left. I am appalled that this manager is in this position and really don’t see the value in her treating customers the way she treated me today.

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Angelica September 21, 2015 at 11:05 pm

As a A.M of dollar general in MS I’d like to so how sorry I am for some one doing that to you that is not how are company policy goes the customer is always right and as for the coupons you are beyond right I’m a couponer myself but it doesn’t matter the price of a item if you have a coupon that matches that item then it can be used the only thing is dg doesn’t give money back for the coupons I myself have used the store coupons plus another coupon on a item after it was already marked down so that woman should not be in her position by any means again I am truly sorry for your experience but it can be a good store if it is in the right hands

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Inhumane Store September 11, 2015 at 11:24 pm

As a single disabled veteran I shop at Dollar General regularly. I have been to store #9256 several times over the past 2 months. The store is always warm. Living in Florida that is not pleasant. Imagine my horror when I visited 2 days ago and found the employees drenched in sweat and the store like a sauna. Fans have been placed around the store. But with temps in the 90’s it’s not enough. Why hasn’t corporate jumped on this? Why are the employees forced to work without air conditioning? I am outraged for them. And pissed that I have to shop this store in these conditions.

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Karrie September 18, 2015 at 9:20 am

I am a wife of a vet from store number 14232 and I was wrongfully terminated by my manager. The employees have to work in the condition they do because if they complain they will loose their jobs like I did. Thank you kindly for showing that you can about humans and not pleased with how corporate acts. I do believe that Dollar General is trying to beat Wal Mart at being the worst company to work for; though in todays economy so of us that do not have collage backgrounds and good credit scores have to take what ever jobs we can get for what ever pay we can. Managers only make 60k a year and work 50 hours a week. I was an assistance manager making only 10 an hour and I was a key holder.

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Ronald September 11, 2015 at 4:34 pm

During my lunch today I stopped by store # 05734 and while at the register I noticed the cashier was very busy. I asked could she get someone to open the other register and she replied yes and called Brandy. I said thank you and moved to the other register along with several other customers. Brady arrived and proceeded to assist the other cashier with a issue then turned to assist customers at the newly opened register. While ringing up my items she told me if I didn’t have time to stop and wait I should not have come in the store. I said I had time to shop but didn’t have time to stay unnecessarily. She then proceeded to scream more instructions of how we (customers) should wait and be patient. The customer behind me reminded Brandy that we are customers and don’t appreciate being spoke to in that tone. I asked for the manager and Brandy replied “I am the manager and she didn’t have to listen to rude customer comments”. It’s obvious that Brandy needs to attend training classes in customer relations and management ASAP.

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Annette Perry September 14, 2015 at 11:10 pm

No she needs to be fired first of all customers should always be first priority, and no employee whether manager or not should speak to a customer like that she needs to be fired.I use to be a manager of a shoe department and i never spoke to a customer like that and would never think to speak like that to a customer. I favorite thing was to wait on the customers , i hated being manager because all the paperwork had me in the office lots of times so i hated the paperwork loved the customers. I loved being able to help them and if we did not have what shoes or size they needed i would call one of our others stores and if they did not i told them to try the competition that they probably had it.Yes i have called a competitive store to see if they carried what the customer was looking for. My district manager knew i would and that is why he liked my store for i went all out for the customers and loved it. i even would go to one of our stores a hour away on my own time after work to go pick up a pair of shoes for a customer who said she would just go on the bus to get them way down to that store . I said no i would go get them and bring them back here to our store in the morning. She was older and should have to go get shoe an hour away when i could go get them and all she would to do is just come to our store and pick them up. That is customer service , you treat your customers how you want to be treated and go that extra mile or two or three for them. Never speak badly of a customer never treat a customer badly.

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RWar September 8, 2015 at 4:11 pm

I live close to your store at 10810 McCombs in El Paso, Texas and they are ALWAYS busy, but I have always been greeted with a smile. Every time I ask for assistance I’m kindly assisted and no matter how busy the store is, I’ve never had to wait extended amounts of time in line. Please make sure to relay this positive feedback to the store’s employees so they can keep up the good work!

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Sandra September 7, 2015 at 3:04 pm

I will no longer be a costumer at any Dollar General establishments ever again due to the way they treat employees! I’ve been a faithful customer for years now and can’t believe that they don’t care about their employees as they should. The Dollar General employees in Bastrop, La work their asses off for little pay and a company that can care less about the employees well being. I stepped into the one on North Washington and nearly fainted! They have no air and it feels better outside in the blistering sun than inside. It should be against the law to have people working and shopping in a hot ass place like that. Not to mention they wear all black. I couldn’t stay in there any longer than a minute. It’s just not right. Dollar General should be ashamed of themselves. This just goes to show that they don’t care much about the employees. Money…the only thing that matters. Every single one of them are great and deserve some sort of appreciation. They still provide us with perfect customer service even though we know they are suffering! They should get paid time off until the air is fixed. If these young people wanted to work in the heat, they would’ve never considered a indoor employer.

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Hill September 6, 2015 at 9:07 am

2nd post…I built my house in this neighborhood and on this property 20 years ago because it is one block from an elementary school and a middle school. I am in a homeowner association neighborhood and we are fined when we don’t maintain our properties. This is done to ensure that property values don’t plummet because of bad neighbors. Well, this year you built your store directly behind my house and have become that bad neighbor. I commented on an earlier post about your flood lights, the 5 A.M. garbage pick-up, the dumpster way too close and directly behind my property and the uncut weeds that may lead to infestation. Now, we also have the random, strewn trash that is only partially pickup when the grass around your building is mowed. Once mowed, the paper is left to blow around and accumulate til the next time. I have also made formal complaints to the county but either they have not served your store a notice or your manager has ignored them. This has been going on for sometime. Low and behold, inaction has paid off; I JUST FOUND MY FIRST FEW ROACHES ROAMING IN MY KITCHEN AND MASTER BATH AT THE REAR OF MY HOUSE. Also, my thirteen year old in-door dog, that only goes out 2 or 3 times a day to use the bathroom has JUST GOT HER FIRST TICKS. I am the only owner and occupier of my home, this neighborhood has a low turnover of home owners/renters (people stay once they move in) and I know my neighbors well. So, I can reasonable assume that the infestation has not occurred because of transitional families. I was emailed a copy of the planned property plot and I voiced my concerns to the county about the dumpster’s proposed location “BEFORE” the store’s construction was completed. And, oh how they assured me all was well and no problems would occur. However, since you chose to put your dumpster adjacent to my back yard, I feel confident that your store is going to have a negative impact on my property value.

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Jose Moreno September 4, 2015 at 4:57 pm

Dollar General recently opened a store about 50 feet from my house and installed a lift for trucks to unload merchandise, however most of the truckers have no understanding that some of us work nights, sleep during the day, what happens is the truckers slam the the metal plate from the lift on to the trailer of there truck which makes a VERY LOUD NOISE waking day sleepers. Can we do something about this? Brentwood,Ca. 94513 store

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Hill September 3, 2015 at 2:15 pm

This is a second complaint about the Dollar General Store you inconveniently built behind my house, in a residential neighborhood. The store is located on the corner of Marbach road and Pue road in San Antonio Tx. The property is separated from our houses (back yards) by a privacy fence that is commonly erected by your company and our back yard fences. However, the privacy fence is well into the stores property, subsequently hiding a part of the stores property that has now and remains overgrown with weeds, poses a fire hazard and will likely cause rodent infestation when the weather gets cooler. Additionally, the property is covered with random trash that the employees must see everyday as they come and go tom work. Also, I made a complaint to your company about the location of your dumpster, directly behind my house (bedroom window), where the garbage company keeps picking up the trash at 5 A.M. As I have stated before, (1) this store does not have enough daytime traffic to require early morning pick-up and (2) the residential trash company doesn’t pick up until after 8 A.M. Finally, your flood lights are still illuminating my backyard. These lights serve no purpose other than to illuminate the store brighter than every thing else in the neighborhood, houses. I can’t fathom why it is difficult to pick up trash daily, cut the grass, remove or realign the flood lights and move the dumpster to the other side of the store or simply tell the trash company to stop picking up at 5 A.M.

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Joshua westberry September 2, 2015 at 10:19 am

at the Dollar General On Judson Road in longview tx but I quit because the manager and Kay holder did not know what they was doing so yell should look in to it and plus I’m still owned for 51 hour that I have not got yet

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Wendy September 2, 2015 at 12:00 am

I just wanted to let you know that I recently purchased a garden mix salad at your N. Fruit/ Fresno location and I have to admit that this product stayed fresher and was extremely more flavorful that other products that I have purchased from a different store. I am always alerted to the best purchases when I encounter employees. Thank you D. G.

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debra hartman September 1, 2015 at 6:54 pm

well this c omplaint is about treasure hunt DVD that you sell in your store….. not about the DVDs… I love them and have purchased them in 4 different stores on Panama City Beach fla …and found that one store takes the black label which says $4.95 on it …off of the boxes and sells them for the underline price that’s on the boxes which is covered up in every other store but there’s.. so I guess their profit margin will be $2 more or whatever for all of their DVDs that they’re selling out of their store …when manager was question she says that’s the way they come in just seems funny to me that the other 4 stores all have them at $4.95 and that store sells them for $6.95 and more because that’s what’s underneath the plastic… so I feel that people are being ripped off by that store….I’m sure this isn’t the only item that they are upping the price on… so I will not be shopping at That store and I’m sure that’s what’s going on …it makes me mad to be ripped off and I’m sure that’s what’s going on…I shop these stores every day so I know the difference in the prices…..just wanted to bring it to your attention….what else could be going on …if they’re ripping the customers off?thank you for listening Debra Hartmann

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Jan August 31, 2015 at 7:15 pm

There is a new Dollar General Store that recently opened down the street from me. It is located on Jupiter Blvd., Palm Bay Florida, 32907. First of all, the manager Brenda is a very rude unfriendly person. I have been in several times and never does she smile or welcome anyone. The store is always cluttered with merchandise sitting on flat beds crowding the isles. The store is always very unprofessional layed out and nothing is ever stocked on the shelves. It is always blocking isles on the flat beds. Several times I have seen her out on the sidewalk smoking and talking on her phone. I was there on Saturday and a customer had a $5.00 off coupon, she asked the cashier about it and the cashier proceeded to ring her items and then she was going to put in her EBD number. All of her items were accepted with the EBD so she never had a chance to put in the $5.00 coupon. The very nice cashier asked Brenda about it and Brenda’s first response was…
Well, did she tell you about the coupon before you rang her items. The answer was yes. Brenda then proceeded to say very hateful, well now we have to void the whole thing and re-ring it. By this time, I was the second person in line and there were 4 other people behind me. I asked if someone could open another register and she just stared in my face hatefully and said, YES someone will open another register in a minute. The she told the customer who she was going to have to re-ring everything for, you will have to move over here to another register…again in a hateful tone. The lady behind me made the remark that is terrible treatment. I asked the nice young lady who was going to wait on me, if she had a number for corporate and she said, no. Then she asked Brenda if she had corporates number and she just responded yes. I told the girl, don’t worry about it just tell me her name and she said, Brenda. I said, she is very rude and she said, yes. In my opinion Brenda does not need to be in a position as a manager to make people feel unwanted in the store and display such a negative attitude for a company who has been in business for such a long time. She is a bad example of a manager and should be replaced. Thank you for your time and I hope I don’t have to go elsewhere to do my shopping because of an unprofessional, rude, sour and mean person who has been put in a managers position to represent your company. The store is brand new, looks nice on the outside but is horrible looking on the inside and very disorganized. Thank you, Jan

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Mary Arwood August 31, 2015 at 5:58 pm

We have a dollar general store in Union West Virginia that is the nastiest place in town. You cannot get up and down through the store for racks and boxes. If you want anything you have to dig for it. It is so unorganized it is a disgrace. The help is rude, and do not know what they are doing. The line will be half way through the store to check out and one person standing watching the other saying it’s not my job. The store in Fairlea WV not 20 miles away is a little cleaner but you still can’t get checked out there either. A lot of people go to the store in Union, but are going to stop because of the above named problems. It is overstocked, dirty, cramped up and a total disaster. Hopefully someone will read this and can fix the problem.

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Tammie August 29, 2015 at 5:37 pm

RE: Dollar General Store#15014…100 Palmetto St Poinciana Fl 34759…Date 8/29/15@ 3:04

My husband and I live 2 blocks from this store and I have to say this store is dirty, the employees are a mess, unprofessional,unfriendly,and there is NO pride taken in this store. I managed a million dollar Family Dollar store for 10 years on 5 employees including myself and NEVER did my store look like this and my store was 3xs the size of this one. I applied for this store back when it first opened but didnt hear back. This store has NOT even been open a year and it looks like a bomb went off in it. We went in to buy a few thigs and there was only one register open with three employees behind the counter and there must have been around 15 to 20 people in line. Please look into this store because you have a great spot for a store but you need to get the right people running that store and implement recovery, and remind the employees that without customers, there is no jobs.

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Faye Lewis August 28, 2015 at 12:46 pm

Several weeks ago, I was waiting outside Store #07414 at 12125 Hwy 271 in Tyler, Texas while my daughter ran in to get a couple of items. Two of your employees came out and were standing at the corner for a smoke break when they were joined by the store manager. When my daughter finally returned, she said it took a long long time to check out because there was a very long line at the one register that was open! While I realize the employees are entitled to their breaks, I find it unacceptable that three of them, the last one outside being the manager, would take their breaks at the same time when they clearly were needed inside the store!! I actually took a photo and can provide it if you are interested.

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jerry decker August 27, 2015 at 4:12 pm

your over pricing policy

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ASM1 August 25, 2015 at 1:57 am

No one will probably read this, but I need to write something…

I am/was an assistant manager at dollar general.

What the customer needs to understand is that many stores are understaffed/possibly mismanaged. It is a common practice in competitive retailers to follow a shrink/volume formula in regards to policy and -payroll-

shrink- Any store loss due to theft/mismanagement/damages/wrong entries on the register
volume- profit (volume is the term used because it measures product movement/ not just Retail/Cost)

Stores with low shrink and high volume actually get LESS payroll allotted; less payroll means less store hours; that means longer wait times and less efficient/courteous service. More theft occurs here.

Corporate waits until the store shrink increases before giving that store more hours.

What does this mean to you, the customer?
When you go into a dollar general and see only 1 employee in the entire store during busy hours; and have to wait in line, or when a once glowing cashier snarls at you, it is because of this practice.

What does this mean to the employee?
Well today marked the end of the back to school period. I was alone instructed to finish up 3 rolltainers (about 2000lbs of store product), Stock 10 ‘totes’ (an average of 150-200) shelf items, inbetween ringing up customers that are frustrated because they have to bring their kids into the store to point out school items which are mandated by florida schools and curriculum.

I do well and then a pepsi vendor comes in. I have to scan in the vendor, check his product in sections, run back to the register to ring-up customers, go back and scan another stack; repeat.

The problem is that I am one of the people who care. The job itself is possible to complete; I am fast and competent. But I am mindful of the mom waiting at the register who was hopeful of finally making her purchase and leaving; the vendor who is at the end of a very long shift and has lifted probably more freight than I have that day, the rolltainers(freight) that I have been assigned to stock; the employee who is going to come in later, that I have to make clock-in early and assign a break too.

The bottom line is that it is too much for employees to take on a consistent basis. Corporate follows the formula and those that adapt stay and those that dont leave. Ive adapted to meet performance but I cant handle the stress anymore. I realized that if I stayed I could make my 11 an hour but would have to become one of those people who dont care. I would cheat in my work, and avoid customers or wait to get fired so I dont have to feel like blowing my brains out at the end of the day…

Some of this could have been avoided; store hours could be managed somewhat better; the amount of customers and their needs could have been anticipated but the bottom line is the formula which only cares about the Bottom-Line; shrink/volume doesnt account for the needs of the employee or the customer and doesnt consider that number performence may overlook the impression you leave on customers and whether or not they will come back.

I said to my manager, ” It seems like this practice punishes stores that do well and rewards those that dont.” He said, ” thats nothing you can do anything about.”

I dont like those kinds of answers and I dont like working this way. I do better at my job, the store improves, sales go up, shrink decreases so -everyone- is punished by the store receiving less hours.

It’s just business.
So is this… I quit.
STR: 14583

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Christina Newlon August 28, 2015 at 12:43 pm

Exact same problems in a small store in Vincent Ohio. Added to my reasons for putting in my two weeks notice, the store manager was allowed to run the store anyway she cared too , with the district manager approval..Sad just sad. I loved my job, but that was not the way to run a business.

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Brenda August 28, 2015 at 8:03 pm

I can relate to this comment. I had been
With dg for about 2 weeks and when they saw how well i worked and how fast i learned, they put more work on me so not only did i do all the work they gave me i also took care of customers with a smile. The people i worked with noticed i was outshining them and started causing problemes for me, telling the manager things that weren’t true and she believed them because i was the “newby”. I went into work tonight, scheduled 4 to 10:30pm, got there at 3:30 so i could go through what had to be done for the night and to count in my drawer, 2 minutes before i was to clock in the manager informs me that i was scheduled to start at 6:30. She had a very bad attitude from the minute i walked through the door and never said anything about my scheduled time till 2 minutes before i was to clock in. I went outside to make a phone call and she came out to the parking lot screaming in my face, with customers coming in and out of the store saying i said this and that, all of which was untrue, having 2 of the other employees lieing for her. A few minutes went by and she came back out screaming at me again pounding on her chest reminding me that shes the boss. I was fired for things that didnt happen… So i was wrongly terminated. Every night at work was like working with middle school children, not a very nice work envirment. DG needs to start looking at the management in their stores. Some of them go on power trips and over step.and the employees are suffering for it. I liked my job and never complained and now i dont even want to shop there.
Str 14675

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Annette Perry September 14, 2015 at 11:46 pm

Talk to a the labor board of your State see what they say.That manager had no right to be screaming at you no matter what.

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Annette Perry September 15, 2015 at 12:00 am

She should have listen to what you had to say to.

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Nicole August 28, 2015 at 11:30 pm

I also worked for DG. The store I worked at just hired an associates fiancé as an assistant bc it’s what the SM wanted to do and she does what she wants. They need to check the store managers and what they are doing. I busted my Ass for that place. I couldn’t take it anymore and walked out. I am not the person who would just walk out, but I couldn’t handle getting treated like shit.

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ASM1 August 31, 2015 at 4:00 am

it is the first job I’ve ever quit at. I didnt like the feeling of being ‘beaten’ by a job, but I realized the situation was absurd. I know a lot of retailers put pressure on employees and limit payroll. I just thought DG would be different; that at least it would not be stupid-hard job with rediculous wait times for the customer. If its a manager issue, that’s probably because DG can’t seem to keep good self-respecting people.

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Amelia September 6, 2015 at 8:57 pm

yes! i agree, i work at dollar general in hot springs arkansas, and i hate it! not only are we underpaid, but they just built 3 more dollar general stores in a 20 mile span. i want to work but my hours keep getting cut iam sick and tired of this i go from 30 hrs to 18 becouse the company decides to just take our hours away..HEY DOLLAR GENERAL WHILE YOUR SITTING IN YOUR OFFICE MAKING MORE THEN WHAT I MAKE IN A WEEK REMEMBER WE HAVE FAMILYS TOO, WE NEED TO MAKE IT TOO, WHY DONT YOU GET OFF YOUR BUTTS AND TRY TO DO WHAT WE DO FOR A CHANGE, BUT YOU WONT COUSE DOLLAR GENERAL DOES NOT CARE FOR THE EMPLOYEES, ITS ALL ABOUT BUILDING MORE, CUTTING HOURS JUST TO MAKE A BUCK!!!

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Susan Bernal August 24, 2015 at 12:36 am

Dollar General,
It appears your company has accumulated many valid complaints from loyal customers but are not receiving any satisfaction from your headquarters. Why is that? My story is similar in that I have frequented the Dollar General on South 47th Street in Kansas City, Kansas, store #01603 for over 15 years and it has always been a clean and well-stocked store with helpful clerks until recently. I went into the store yesterday to purchase several items for a special occasion for my young daughter. As I was browsing near the back of the store I could hear a male store clerk say some off-handed remark to one of the female clerks and I thought it was awful that he made any derogatory remark to her at all as I know she has worked at the store for quite some time and he has only worked there about a week (as he blatantly reported for all to hear). As I was standing at the registers checking out by another male clerk who appeared to be homeless, the loud-mouth male clerk came over to assist in an over-ride and when he did, I noticed on his right forearm a tattoo of a naked woman as big and bold as could be! I was so offended I almost left all my items and headed for Walmart. I was offended because I am a Christian woman, the tattoo was sexist in nature, and I thought this was a family store, What if I had my daughter with me and she saw that tattoo, how could I explain it to her when its not acceptable in a public store? The clerk had many tattoos on his arms and up and down his legs (he was wearing shorts) and I’m not against them but if they are offensive then they should be covered. My problem is with the caliber of sales staff/clerks your company is hiring. The male clerk in question left a bad impression on me as though he were saying, “Here I am. Deal with it!” I always try to give people the benefit of the doubt so maybe this clerk is immature and doesn’t know how to speak in a decent tone or respectfully to the other female clerks? Maybe no one told him to cover his tattoos? In either case, you not only have a problem with this clerk but with the other clerks and supervisor who elected not to correct this guy in the first place. I have many friends who shop at your store and we are all considering going to WalMart, the Dollar Tree, or Family Dollar until this problem is resolved.

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mary dickson August 22, 2015 at 6:36 pm

I would like to bring it to someones attention I have lived in Sarasota Florida and there ARE ALOT OF GOOD PEOPLE HERE WITH THE EXCEPTION OF A FEW , TODAY MY DAUGHTER AND I VISITED THE DOLLAR GENERAL ON MCINTOSH AND BEE RIDGE RD.!!! AT FIRST THERE WAS NOT A PROBLEM !!! I USUALLY TAKE MY DAUGHTER THERE IF SHE IS HAVING A GOOD WEEK SHE HAPPENS TO BE AUTISTIC AND THAT IS WHY I TAKE HER THERE BECAUSE I KNOW THE DOLLAR GENERAL SUPPORTS AUTISM AND THEY HAPPEN TO CARRY MONSTER HIGH DOLLS SHE LOVES THEM!!! AMONG WALKING AROUND THE STORE NOTICED THAT THE LINE WAS NOT MOVING ,SO WE CONTINUED TO SHOP TRYING TO OCCUPY HER SHE HAPPENED TO FIND THE ONE AND ONLY DOLL THAT THEY HAD SHE WAS VERY HAPPY,NOW IF THE DOLLAR GENERAL SUPPORTS AUTISM THEN WHO EVER IS READING THIS KNOWS THAT PATIENCE IS NOT THE BEST!!! WELL IT WAS FOR ABOUT 15 MINS WAITNG IN THE LINE SHE STARTED TO GET UPSET !!! I HAPPENED TO HAVE A SMALL BOTTLE OF SODA IN MY CART I FIGURED MAYBE A SIP WOULD OCCUPY HER AND THE LINE WOULD START TO MOVE ! WELL ANOTHER 10 MINS GO BY AND 5 MORE CUSTOMERS IN LINE IT’S STILL NOT MOVING ,WANTING TO STILL GET HER THIS DOLL I ASKED THE MANAGER IF I COULD PARK MY CART AND I WOULD BE RIGHT BACK I WAS PARKED RIGHT OUTSIDE THE FRONT DOOR FIGURED THAT I WOULD HAVE MY DAUGHTER SIT IN THE CAR TO CALM HER DOWN! SHE TOLD ME THAT I COULD NOT LEAVE UNTIL I PAID FOR THE SODA ,I UNDERSTAND WHERE SHE WAS COMING FROM BUT THE SODA WAS I THINK MAYBE .95 I GAVE HER $2.00 DOLLARS SHE REITERATED TO ME THAT I COULD NOT LEAVE BY THIS TIME MY DAUGHTER WAS HAVING A MELTDOWN!!! PEOPLE STARTED STARRING AND SNICKERING I AM QUITE USE TO IGNORANT PEOPLE BUT SHE REFUSED TO TAKE MY MONEY SO I LEFT THE COKE ON THE COUNTER AND WALKED OUT TO MY VEHICLE MY NERVES WERE ON END HOW SOMEONE COULD GIVE SUCH A HARD TIME OVER SUCH A SITUATION!!! I THINK THAT THE DOLLAR GENERAL HEAD QUARTERS SHOULD HAVE SOME KIND OF EDUCATION TO THERE EMPLOYEES IF THEY HAPPEN TO SUPPORT A CERTAIN ORGANIZATION!!!!! I WAS VERY OFFENDED AND WANTED TO CRAWL IN A HOLE !!!!! NEED LESS TO SAY MY DAUGHTER WAS ALL IN TEARS AND DID NOT GET HER DOLL !! THE REGISTER WAS DOWN FOR A LONG TIME ! I SAT IN MY CAR JUST WAITING TO SEE THE CUSTOMERS WALKING OUT WITH THERE ITEMS THEY GRADUALLY STARTED MEANDERING THERE WAY OUT SO I THOUGHT OK ITS TIME TO GO GET YOUR DOLLY!!!! WALKED BACK IN AND THE LINE WAS MOVING AND THEN IT HAPPENED AGAIN”THE REGISTER WAS FROZEN AGAIN !!!!! I AM SAD TO SAY THAT I GUESS I WILL HAVE TO FIND A DIFFERENT STORE TO REWARD MY DAUGHTER !!!!!!! WELL I KNOW THAT I’VE SAID TO MUCH BUT I LEFT THERE AS AN UPSET PARENT AND MY DAUGHTER CRYING THAT SHE DID NOT GET HER DOLL!!!!! THANK YOU FOR YOUR TIME BUT PROPER MANNERS ,EDUCATION ON PEOPLE WITH DISABILITIES ,HANDICAPS ,ETC SHOULD BE # 1 🙁

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mary dickson August 23, 2015 at 12:07 am

seriously thinking that i am going to call the local new station about this situation!!!!! if i/ my family does not get a reply to this!!!! maybe they should have an episode on under cover boss!!!!!!! customers should never be treated badly !!!! no one should ever have to explain their situation to anyone and be talked to like a piece of dirt!!!! signed A VERY UPSET PARENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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R. Poyer September 1, 2015 at 1:38 am

My daughter was promoted to Manager of one of these store and was excited and enthusiastic about the promotion. I haven’t seen her since!!!!!!!! We live approximately 2/1/2 hours apart and I miss her!!!!! I call and text, but always the same answer..sorry Mom i’m working. I know my kid and she will work hard but I’m concerned and think that corporate needs to take a really deep look into the staffing and security in these stores……….!!!!

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Annette Perry September 14, 2015 at 11:58 pm

All the manager had to do is just take the two dollars she was leaving to pay for soda go try to fix the registers problem then went it came back on , ring in the sale and bring out the receipt and her chan
ge to the customer in the car and apologize to her for the long wait go back in and apologize to all the customers for the delay.

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Caprice August 21, 2015 at 7:38 pm

I am a big fan of dollar general stores…they are great to have in small towns when there is nothing else,but I am very upset with our store in Murfreesboro ar.every time you go in I CANNOT shop because there are so many rack and buggies full of freight up and down every isle that you cannot push a buggy ….and if you want to get something you have to try and move that freight out of your way and 9 out of 10 times what you want is not on the shelf…..to top it off when you pull up to the store out front you will find half the staff sitting in chairs smoking…..you walk in and there is one staff at check out and she has a line half way to the back of the store…..they say they don’t have a place to put the stuff but if I wasn’t getting in what goes in empty space I would turn that label around and fill it with something just so my customers could find a way down the isle to shop…….I have seen stores you can shop but most around our area all look the same….like a junk store…and that is mildly said……we are a tourist town bad reflection on our town to let them see this place…….

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Tatasha johnson August 21, 2015 at 4:29 am

My disposition on the aggravated assult this is the email.I really need this job please consider my application. Thanks Tatasha nohnson

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Lisa Miller August 20, 2015 at 4:13 pm

I will never shop at dollar general ever again!!! I shop at the dollar general market in niles ohio at least 4 times a week and today I was utterly humillated by the very unprofessional sales associates that work there. I went there this morning to get coffee creamer for my morning coffee. I walked in and went straight back to the dairy cooler and grabbed 2 coffee mate hazelnut creamer. I cut through an aisle to head to the register to check out. 2 sales associates stops me in the aisle and one said to me ” let me look in your purse because you are shoplifting!!” Needless to say I was stunned and absolutely embarrased!! I threw my purse on the floor and told her go ahead and look through it. She then told me that wasnt neccessary to look through my purse. That upset me even more!! The other employee said someone seen me stealing. So, if an ” employee” seen me stealing why didnt they stop me right then and there?? So thatmakes me think they said that to me because iI was in my jogging pants and t-shirt running to the store real quick so I can have my morning coffee. I have never stole anything in my entire life!! I bebe worked for 20 years (since I was 16 and able to work). I make more money than both those girls put together. The fact they approched me like that was and is unexceptable!! You call me a thief, tell me I AM shoplifting, then tell me it won’t be neccessary to look in my purse when I give you the opportunity. I called and spoke to the manager and asked for the corporate number to the store. She said she doesnt know the number(lies). She gives me a number to a cell phone for the store manager I can talk to and no one answered or has returned my call. I will go to amy length to get justice for my embarrassment I encountered today. It was uncalled for. I had customers staring at me like I am a criminal. Both of those girls should be fired as well as the manager. The girls should be fired for being unprofessional and walking up to an innocent customer accusing me of stealing then acting like it was nothing cuz I told them to look in my purse. The manager should be fired for lying to me about not having a corporate number to give me and not doing anything about the situation. Saying I’m sorry does not make the situation any better or my feeling of embarrassment go away. I spent hundreds and hundreds of dollars in that store and wouldnt spend a Penny in there ever again. They should be ashamed of themselves and I will not rest or quit until I get justice (in any form) for what I went through. I still cannot believe that even happened to me. I am still in shock. So, someone who has high authority at dollar general corporate office needs to return my phone call.My name is Lisa Miller and my email is lmm1210@yahoo.com. I would appreciate for someone to contact me. I will definately pass on this experience to everyone I know so that will be more business to lose thanks to your unprofessional employees working for your company!!!!

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Judy August 31, 2015 at 6:42 pm

Lisa-I just read your comment about Dollar General and I am appalled. Here is the information for the corporate office. How you get some response:
100 Mission Ridge Goodlettsville, TN 37072 615-855-4000

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Lois DeMaria August 19, 2015 at 2:44 pm

Please contact me very unhappy with your North Port store

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Sandra Nelson August 19, 2015 at 1:40 pm

I’m very disappointed in the Dollar General store in Wayne, Ne. Yesterday I made a purchase for $32.92 at 10:05am and the transaction was ran twice through my checking account. I’m not sure why this happened since my card was not swiped twice. I called my Bank ( long distance call) this morning and was told to call the Dollar General store in Wayne ( long distance call) and have them credit back the 2nd charge. I called and talked to the manager by the name of Renee and was told that she could not credit my checking account back since my debit card was not swiped twice. Basically was telling me if I’m lying then her store would be out the $32.92 but that is okay that I the customer can be out the $32.92 until you get this resolved(who is going to cover the fees if my checking account gets overdrawn?) She gives me this 800-678-9258 number to call which I did only to get told I need to call this number 615-855-4757 which is the 3rd long distance call I have to make on something that is not my error. I call this number and then get told I will have to call back again tomorrow because they will not have the transactions from yesterday until today to see where the error is. This is the worst customer service I have ever experienced. Why should I the customer have to make all these phone calls on something that is not my error. Your manger should have taken care of this and gotten back to me if this is your process. This has cost me 5 extra long distance phone calls plus all the time I have spent making these phone calls. I’m no longer a customer of Dollar general and will make sure to let my family and friends know about the bad experience I have had.

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Sherryhafele August 20, 2015 at 12:27 pm

She could have cancelled your transaction and started all over again

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diane brown August 18, 2015 at 10:32 pm

Three people do it the same thing same same day one gets suspended what the duck is doing on in my that sharpsburg store got rid of the one that had permission from boss and the boss did it also. We were all wrong but just one. Took fall one take s. Money to pay phone bill Thursday pay back Fri. Th other one takes mone for gas an cigs thurs pays back Fri another takes cigs an candy on thurs pays Fri only one gets suspended how is any of that shut right

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Peggy Durham August 18, 2015 at 4:43 pm

I just visited your store 1556 First St. Garland,Tx 75040, for a store that was closed because of rodents was bad & to have remodeled a few months ago your store is so bad again. Stocks carts on every lane you go down if you can get down it. Gum & dirt on floors. Checker talking to man while you checking out no customer service and really that’s only employee you see in store. Either you don’t care what conditions your customers have to shop in, or their liabilty falling over cartt & items in floor,or you hire people who just don’t care about anything , but getting pay check. I would be ashamed to say I worked in store that nasty & unorganized. I’ll be taking my business to Walmart or family dollar in future.

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Willie Brown August 17, 2015 at 1:15 pm

Per the race on Sun. 8-16-16 the 20 Dollar General car won and the statement was made by the driver at the end Mattt K that on Mon. 8-17-15 all items sold at Dollar General stores would be 20 percent, after futher checking i fould out it had to been online which i think is showing bad respect for elder people that does not have internet as i spent $48 at
the store close to my house and recieved nothing off also Make it fair for all or just dont do it, just my fellings

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diane brown August 16, 2015 at 5:35 pm

.. how does one get suspened for doing the same thing that coworker and astmgr does on the same day and also when another co-worker does nothing. Dollar General goes threw empolyes like crazy because the don’t like people that care they seem to keep the garbage around because it’s cheaper u upper mgt in that company is a joke

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Wilber Godsey August 15, 2015 at 7:54 pm

I would like to report that the store in Mt. Pleasant, Ms. needs help. Badly! They are closing at 5:00 pm. right when folks need things. The inside of the store is a junked up mess. In the past employees have been rude and unhelpful. I have sent the corporate office complaints and heard nothing in return. The sad thing is, it could be a wonderful store. There are plenty of people who would shop there.

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Lori August 15, 2015 at 11:23 am

I live around the corner from my local Dollar General store in Cambridge City, IN and shop there often. A couple years ago the store was in deplorable condition. Then it got better for a bit and now it is even worse than before. It is not clean or neat. There are carts all over the place blocking several aisles and counters making it impossible to shop for anything. I think I’ll go take pictures because God forbid there was a fire. No one could get out.

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Brigitte Rogers August 14, 2015 at 4:45 pm

After 6 weeks , I returned to Dollar General in Sonora, Texas. Our great Manager Diseree Hall Was terminated on June 30, 2015
Dollar General Management, one called Michael and the other called Adrian do not know how to manage, Adrian terminated our great Manager Diseree!! The store is a dump, no merchandise any where. Containers all over the place full with merchandise. It is a shame, that we have to be subjected to such a dump!!!!!!!!!!!!!!!
Upper Management like the CEO will not even take calls. The Operator at 615-855-4000 is not able to connect any one to the Corporate office they will be terminated if they do,
What kind of a company is this???????????????????????????????////

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Brittany August 14, 2015 at 4:26 pm

I applied at the Dollar Gemeral in Galveston County, TX. I was not even give a chance for a interview. I am a college graduate, as well as continuing my education for BS in Human Resources. I know of a another girl applying with only her GED was asked to come in for an interveiw. I will never answer WHITE FEMALE again. I believe they completely by passed me because I am not the common race in the area… Screw DG racist again women and white enoloyees! I already know when the new store opens there will not be one white person working there!! I’ll wait to graduate and find a real job!

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Brittany August 14, 2015 at 4:28 pm

Typos:

Sorry Dollar General and employees… just really mad right now…

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Melody Mullin August 12, 2015 at 2:00 pm

I would like to know why someone gets wrote up for having their phone on the floor with them because their 5 year old son was in the hospital.. My son had to be taken to the hospital and admitted the other night.. His father kept his phone on him so that way I could reach him and keep him updated on what was going on. The Manager wrote him up for having his phone with him instead of leaving it at home or putting it in the office.. sorry but I needed to be able to reach him asap in case something got worse and our son was looking at having to maybe have an emergency surgery for appendicits.. This happened at store 869… the One in swansboro, north carolina….

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Carla Williams August 10, 2015 at 8:36 pm

The contact form on the website is not working. I filled out the form three times before I got frustrated and came over here. My comment is regarding the Dollar General store at 3100 Military Parkway, Mesquite. Terrible, terrible store. Very poorly managed. You can’t even find what you came for because there are so many carts of merchandise in the aisles. This area is not in the ghetto but this store is filthy with trash everywhere (both inside/outside the store – especially outside the store!). RUDE staff with very POOR customer service skills – and I believe the woman I was speaking to was the manager. I understand this isn’t Neiman Marcus, but you can still take pride in your job. I HATE, HATE going to this store. I am so glad that a Family Dollar went in down the street. I know it is new and it’s cleanliness won’t last, but hopefully it won’t be as bad as Dollar General. I am writing to the Mesquite City Council to complain about the quality of this store. I LIVE IN THIS NEIGHBORHOOD AND I AM NOT GOING TO LET THIS STORE BRING DOWN MY NEIGHBORHOOD.

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maureen holan August 9, 2015 at 4:26 pm

to whom this my concern; on aug 1 2015 I was at longo’s on 306 and lakeshore standing outside when one of your truck drivers tried to take a turn in a tight area he tried 4 times and the fifth time got mad and gunned the accelerator and hit the post that I was standing next toso I had to run out of the way or he would have hit me when he got out to see the damage I asked him what he was smoking and he did not answer in fact he never said anything he really kept trying to get out of the spot he was in I am really hoping that he is not back on the road or better yet if you do put him back out there get him a lot more training please! I just thought you need to know what kind of drivers you have thank you

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Bobby August 8, 2015 at 8:11 pm

I live in curry ala the manger at the dollar store in curry all how can u let her bring her kids and boyfriend stay all day at dollar how can she run a store and letting her baby girls touch cigarettes at store take them off shelves I would fire her and she steels food off shells she open them up and put them under counter yall need too fire her now store not clean or stuff not put up if u ask them for something in the back they won’t get for u something got to be done I’m calling abc about the kids touching cigarettes

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keith August 7, 2015 at 8:40 pm

West liberty 6336 finally looking great been awful for about a year. I met the new manager Jody and was was happy. Greeting everyone. Just could tell she would have the store in great shape in a month or two. My friend just called me she doesn’t work there anymore? She was the best thing that happened to this store and town bad decision

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Jody August 17, 2015 at 5:26 pm

Keith thank you so much for your kind words. I feel like I let a lot of people down and I apologize to everyone. I love west liberty and all the customers I had the opportunity to meet. I’m upset about how things worked out. Dollar General DM and I had different views of the future for the store. As happy as the customers were I was told I wasnt doing anything and spent too much time in the office. I was crushed by leaving the store however I put my all into trying to make the store customer friendly and felt as I had accomplished major goals in the two weeks I was there. It wasn’t enough for dollar general as I was focused on customers and was told I didn’t know what I was doing. Evidently the customers do not matter to them.

Hope it works out. Thank you. Jody

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Scott August 7, 2015 at 12:04 pm

The dollar store off highway 4 12 in Inola, OK is a joke second time I went in there to grab a couple of things before I went home, and most employees are just standing around talking about there personal life when the store is nasty, and when you ask where something is they just point cause they are to lazy to walk you to it. They should take a class on how to be professional and how to handle and treat customers. For now on I will go out of my way and take my business else where.

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MARI August 4, 2015 at 9:54 am

We don’t know what has happened to the Vicksburg Michigan store, but what a joke! The employees are always on the phone on personal calls and don’t even get off when checking out a customer. On one recent visit, the young lady was on a personal phone call at the register, which was having difficulties processing credit cards. She is telling the person, “Ya, I’m at work trying to get this stupid computer thing to work,” and chatted on and on. In the meantime, the customer had to keep re-trying their credit card and the line grew to 4 people. The other employee came up and the lady at the register gave her phone to the other girl, who continued a personal conversation! The store has been a TOTAL AND COMPLETE mess, yet they always have time for phone calls. We have asked the girls on their personal phone calls where things are and they don’t even get off or walk us to where the item is, just half-look at us and tell us where they “think” it is – where many times it isn’t. We have had to actually go outside where both of the employees working are having their smoke breaks to get help inside the store where there are no employees. Once, a young man was working at the register whose hands were filthy it was beyong belief. He was having trouble with the register and the line backed up to 5 people. There was a young lady right night to him, just stacking cigarettes and didn’t offer to help in any fashion – just kept looking at him and the line and stacking those cigarettes. We have been to this store 4 times this month and EVERY SINGLE TIME there have been employees issues. Someone needs to figure out what is going on at this store because it ISN’T working . . .

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Cathy sparks August 3, 2015 at 3:22 pm

I just patronized your store in Saltillo, ms at the corner of highway 145 and Birmingham Ridge Road. Your “manager” named Queen threw my ticket at me and never offered to put my purchase in a bag. I saw a sign posted after the fact that said customers were to put their money in the hands of the cashier and not on the counter. I made the mistake of gently laying my money on the counter and I was treated rudely because of it. This is not the first time that I have encountered an employee who was either rude or just didn’t care. At this store. Maybe your hiring practices need to change. I, for one will not be good advertisement for you.

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Susan Lott August 3, 2015 at 10:13 am

Dollar General should be ashamed of the way they treat their employees! Scheduled to work 14 hours and the only break they get is one hour for lunch!! Unless you smoke. Then you are allowed to take a break to go smoke!!That’s wrong! Not to mention they get talked to if they have to use the restroom! Employees are written up for productivity if all the freight isn’t worked in said amount of time, but with only 2 people working in the store! They seem to forget that in that said amount of time, these employees also have customers to take care of! There are times when there is only ONE person in the store. Completely stupid and dangerous! !
They are also written up if they are called to come in on their day off, but can’t. Blocked from promoting as well.
Dollar General treats their employees worse than most retailers I’ve seen!
This is just one store that I know of personally, but if one rude store manager gets away with doing these things, I’m sure lots of them do.
SHAME ON YOU DOLLAR GENERAL! YOUR EMPLOYEES DESERVE BETTER! MOST ARE HARD WORKING PEOPLE JUST TRYING TO MAKE THEIR WAY IN THIS WORLD!
NOT THAT WHAT I SAY MATTERS, OR THAT MY MONEY MATTERS TO YOU BUT I WON’T SHOP IN YOUR STORES AGAIN!!

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david August 11, 2015 at 11:04 pm

I have to agree with you about the way they treat the employees. Tonight I just came from a dollar general in Thibodaux, Louisiana. I have been in the store several times and have never been treated rude by any of the employees working in the store. The airconditioning in the store two to three weeks ago wasnt working properly and inside the store was hot and I do mean hot. Well here we are three weeks later and still waiting on an airconditioning repairman to fix the problem. i would highly doubt that at the corporate headquarters if the airconditioning was out for three weeks that something would have been done sooner for those people I mean this is ridiculous. The high here has been 100 and 101 with the heat index from 112 to 120. It is sickening . I will not go back inside another dollar general again. The employees ought to go home and let corporate headquarters come down and take the place of those employees. i promise you a sign would be put on the door real quick closed for repairs. I will not set foot inside another dollar general store again.

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Cindy August 2, 2015 at 10:54 am

We need a Dollar General in Monee, IL. There is plenty of growth and buildings available,
No grocery stores and every town surrounding us has a Dollar General which are smaller than our town. What’s the problem???

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Kelley Barron August 1, 2015 at 10:41 am

We dont want your store in our neighborhood. We have a dollar General at Thomas crossroads and we dont want one on Raymond hill and Fischer Rd. Go somewhere else.

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Christue Mappin July 31, 2015 at 11:18 pm

Please do not ruin our redidential community. Let our tax money speak for what we want. I assure you we shop at the 2 DG that is less than 4 miles both ways. Tyrone, Ga/gresion trl area in the newnan area. Obama is ruling us , Don’t let DG rule our needs and wants. Thank you!

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Terri Moore July 31, 2015 at 11:16 pm

I am writing to request that you drop your effort to build a Dollar General on the corner of Fischer Road and Raymond Hill Road in Coweta County, Georgia. Traffic at that intersection is already an issue at certain times of the day, and building on that corner will just increase the volume of traffic. We chose to live in this particular area because of its lack of commercial enterprises. Please withdraw your petition to build at that location.
Thank you,
Terri Moore

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Ashley July 31, 2015 at 10:20 pm

Dollar general in inola Oklahoma is horrible, the store manager is rude. Will never take my kids in there since the store manager is allowed to cus in front of customers. Worse store I have ever been in.

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Cherie Maurer July 31, 2015 at 9:29 pm

To Whom It May Concern, I am a homeowner just 1/2 mile from a location you are trying to get REzoned at the intersection of Raymond Hill Road and Fisher Road in Sharpsburg, GA. I enjoy shopping at my local Dollar General which is only 4.5 miles away, but I OPPOSE any attempt to have the aforementioned intersection REZONED for commercial use. I moved to this area because I like the rural feel of it. Do not be deceived, the locals here DO NOT want another Dollar General right on our doorstep!!!!

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coenen July 31, 2015 at 9:02 pm

Was in the seymour, wi store at 7pm on 7.31.15 and no employees in the front of the store. The two employees were in the back. The store had at least ten customers in the store. When I called for the manager in the back she was very rude to me. I don’t think the store shouldn’t have anyone around to help customers. I understand their is a bell to ring at the register, but I thought the manager was extremely rude, and then she told the assistant manager to deal with me. Way to delegate responsibility.

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cindy July 28, 2015 at 8:01 pm

dg printed that if you go to dg.com/coupons you can obtain .10cent coupon to use for canned alpo . well after giving all my info dg didn’t show the ad coupon. why do you mislead people? this is wrong .

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Marc Clark July 28, 2015 at 5:07 pm

My family has been a customer of both the previous and new Dollar General stores in Clarksville, IN. The new store was a welcome addition and we began buying most of our groceries there, however beginning a year or so ago the store’s stocking became so bad that my family as well as others we talked to began shopping elsewhere. Several months ago, Carol Copas began working at the store and apparently was in charge of ordering and stocking. Almost immediately we noticed the shelves and coolers were being stocked as they should be and over the past couple of months we again began buying most of our groceries there. My wife and I were shopping in the store today and were shocked to find that Carol had been fired over a policy infraction. She’s the best thing that’s happened to that store in a long time and we believe she was the one primarily responsible for turning it around. Let’s hope her dismissal was justified because I seriously doubt the store will bounce back from losing her.

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marilyn thompson July 28, 2015 at 3:33 pm

I live in Coldwater MS. Why are the stores in Senatobia MS and Coldwater MS so unprofessional?? These are the most unorganized and nastiest stores I have ever seen! It seems like every time I GO in the staff changes!!!! The shelves are always in disarray and never stocked right!!!! Maybe you need to reorganize and pay people properly to get the proper types of people to run your stores! Maybe a lot of senior citizens that are still able to work and have pride in their work!!!!

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Francine July 27, 2015 at 7:33 pm

The store I frequent, in Hughesville PA, is like an oven. The employees and managers deserve to have some respite from the heat. Lukewarm water and a box fan is not adequate enough, in my opinion. Give these poor girls some air conditioning, please. It is absolutely ridiculous. I’ve even heard that an employee there PASSED OUT because it was so hot, and they had to shut the store down for the rest of the day. It is an extreme health hazard and it needs to be fixed, soon, if you carry any concern or appreciation for your employees and customers.

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EBONE EAST July 22, 2015 at 2:39 pm

EBONE EAST

JUSTICE FOR THE POOR (JFTP)
POST OFFICE BOX ***
SAN BERNARDINO, CA. 92402
1.760.524.****

Dollar General Store
803 E Baseline St
San Bernardino, CA 92410

In re: Racial Discrimination and Denial of Service Claim

Dear, Dollar General Store

On July 8th, 2015 I was denied service by “Female” Management personnel MICHAEL and  Customer Service Representative KAREN of DOLLAR GENERAL STORES located at 803 E. Baseline Street in San Bernardino, CA 92410… “stated that I had to leave my backpack behind the store conner before I could shop. After I left my backpack on the side of the store conner, I walked to the Restroom where I observed a sign posted telling customer to get store personnel assistance for use of Restroom, I asked service rep. KAREN if she could open the Restrooms and she said “No”….I asked her why and she said that it was store policy and that the DM (District Manager) “Jerald” had enforced this policy.  
After I called Corporate, I was then allowed to use the Restroom. And as I’m on the phone talking to corporate…..A White Teenager walks in with his backpack and KAREN or MICHAEL never approached or said anything to this other customer…until I complained. On July 8th, 2015  I entered this location to purchase some KARMEX and to get change for the bus, not to be racially discriminated against..
However, this incident was caught on camera; please reserve such footage for a later date of review for discovery process.

Dollar General Store personnel MICHAEL and  Customer Service Representative KAREN conduct and actions violated the California Civil Code Section(s) 51, 51.5, 51.7 and 52.

Pursuant to California Civil Code Section 51.5

(a) This section shall be known, and may be cited, as the Unruh Civil Rights Act.
(b)* All persons within the jurisdiction of this state are free and equal, and no matter what their sex, race, color, religion, ancestry, national origin, disability, medical condition, marital status, or sexual orientation are entitled to the full and equal accommodations, advantages, facilities, privileges, or services in all business establishments of every kind whatsoever.

Pursuant to California Civil Code Section 51.7

51.7. (a) All persons within the jurisdiction of this state have the right to be free from any violence, or intimidation by threat of violence, committed against their persons or property because of political affiliation, or on account of any characteristic listed or defined in subdivision (b) or (e) of Section 51, or position in a labor dispute, or because another person perceives them to have one or more of those characteristics. The identification in this subdivision of particular bases of discrimination is illustrative rather than restrictive.
Pursuant to California Civil Code Section 52

(a) Whoever denies, aids or incites a denial, or makes any discrimination or distinction contrary to Section 51, 51.5, or 51.6, is liable for each and every offense for the actual damages, and any amount that may be determined by a jury, or a court sitting without a jury, up to a maximum of three times the amount of actual damage but in no case less than four thousand dollars ($4,000), and any attorney’s fees that may be determined by the court in addition thereto, suffered by any person denied the rights provided in Section 51, 51.5, or 51.6.

(b) Whoever denies the right provided by Section 51.7 or 51.9, or aids, incites, or conspires in that denial, is liable for each and every offense for the actual damages suffered by any person denied that right and, in addition, the following:
  (1) An amount to be determined by a jury, or a court sitting without a jury, for exemplary damages.
  (2) A civil penalty of twenty-five thousand dollars ($25,000) to be awarded to the person denied the right provided by Section 51.7 in any action brought by the person denied the right, or by the Attorney General, a district attorney, or a city attorney. An action for that penalty brought pursuant to Section 51.7 shall be commenced within three years of the alleged practice.

JUSTICE FOR THE POOR (JFTP) is a private owned customer service and litigation resource organization. We help pro se litigants fight against corporate and governmental corruption. We assist pro-per litigants in oppression, fraud, discrimination and harassment cases. Our main concentration is customer service complaints against big business corporations. We seek justice for those in need of our help and pride ourselves in helping our protected members. We assist in Private litigation cases, State or U.S. constitutional rights violations cases, as well as Customer Service Consumer rights issues.

INORDER TO SETTLE EBONE EAST CLAIMS, AND THEREBY PREVENTS THE NECESSITY OF TURNING TO A MORE FORMAL AND COSTLY MEANS OF RESOLUTION, EBONE EAST DEMAND THE FOLLOWING FOR SETTLEMENT OF ALL CLAIMS AGAINST DEFENDANTS:

                                                                         Dollar General Store
                                                                            803 E Baseline St
                                                                       San Bernardino, CA 92410

PLAINTIFF PLEADING DOES STATE FACTS SUFFICIENT TO CONSTITUTE A CAUSE OF ACTION

Supporting facts of CCP 51.5:
EBONE EAST claims that [ Dollar General Store denied [him] full and equal [accommodations/advantages/facilities/ privileges/services] because of [his] [RACE]. To establish this claim, [EBONE EAST] must prove all of the following:
1. That [ Dollar General Store] [denied/aided or incited a denial of/discriminated or made a distinction that denied] full and equal [accommodations/advantages/facilities/privileges/ services] to [EBONE EAST];
2. [That a motivating reason for [ Dollar General Store]’s conduct was [its perception of] [EBONE EAST]’s [race, color and sex];]
[That the [race, color and sex of a person whom [EBONE EAST] was associated with was a motivating reason for [ Dollar General Store]’s conduct;]
3. That [EBONE EAST] was harmed; and
4. That [ Dollar General Store]’s conduct was a substantial factor in causing [EBONE EAST]’s harm.
On July 8th, 2015 I was denied service by “Female” Management personnel MICHAEL and  Customer Service Representative KAREN of DOLLAR GENERAL STORES located at 803 E. Baseline Street in San Bernardino, CA 92410… “stated that I had to leave my backpack behind the store conner before I could shop. After I left my backpack on the side of the store conner, I walked to the Restroom where I observed a sign posted telling customer to get store personnel assistance for use of Restroom, I asked service rep. KAREN if she could open the Restrooms and she said “No”….I asked her why and she said that it was store policy and that the DM (District Manager) “Jerald” had enforced this policy.  
After I called Corporate, I was then allowed to use the Restroom. And as I’m on the phone talking to corporate…..A White Teenager walks in with his backpack and KAREN or MICHAEL never approached or said anything to this other customer…until I complained. On July 8th, 2015  I entered this location to purchase some KARMEX and to get change for the bus, not to be racially discriminated against.

However, this incident was caught on camera; please reserve such footage for a later date of review for discovery process.

There are several ways in which this matter can be resolved, including the following:

Civil litigation. Litigation will be time consuming, extremely expensive for both parties and could result in adverse publicity. Note, of course, that the complaint filed in this matter will be a public document, and the press could show great interest in the facts of this case, something neither party is really interested in.
Discussion. The least expensive way to resolve this dispute is if Defendants DOLLAR GENERAL STORES  Counsel and/or you and this office discuss the case through an exchange of correspondence, telephone calls, meetings, etc. Our experience is that if both parties are reasonable and act in good faith, they can settle matters such as these.
Mediation. The parties can agree to a private mediation with someone skilled in the employment area. This option works only if both sides are motivated to resolve the case.

If you have an insurance carrier with respects to claims such as this, you may want to contact them at this time. This letter is written solely for the purpose of furthering settlement discussions.

YOUR IMMEDIATE REVIEW OF THIS MATTER IS REQUESTED.

We look forward to your reply on or before August 9th, 2015. OR A CAUSE OF ACTION WILL BE FILED IN A COURT OF LAW.

Very truly yours,

By: _____________/S/____________

JUSTICE FOR THE POOR C/O EBONE EAST

Letter of Demand prepared by:

Ebone East

JUSTICE FOR THE POOR
P.O. BOX *** SAN BERNARDINO, CALIFORNIA 92402
(760) 524-****

ebo***@gmail.com

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anna July 23, 2015 at 7:33 pm

PLEASE can we get the stores to get molasses you do have it at christmas but we need all year
Thanks

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Mary Morris July 20, 2015 at 3:50 pm

We need a Dollar General in Myrtle Missouri. It is a rural area, but the people who live around the area have to drive 12+ miles to get to any store. I honestly feel there would be enough residents in the surrounding area to make it a success

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Brigitte Rogers July 15, 2015 at 2:31 pm

Just for every bodies information. I was told today, that Dollar General Corporate Office does not read this web side. They requested that we go to I have tried but could not find were we could leave a comment. If some one has more info please tell all of us

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Brigitte Rogers July 15, 2015 at 12:01 pm

Here are the new Officers from the Executive Offices
CEO TODD VASOS
CFO JOHN W, GARRATT
COO JEFF OWEN

Just called the Executive Office Phone number. The Operator is refusing to connect me to any of the Executive Offices. I guess the change in Executive Officers has made no difference, What a shame. I guess we will have to get hold of the Stock holders and Board of Directors of Dollar General

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Melody Sims July 13, 2015 at 11:25 am

Two of the employees of the dollar general store in robeline,la was at work on Facebook harassing people.they spent three hours on there and mentions the stores name and location in their statements more then once. They are not getting paid to play on a social media network.I do have the screen shots and be willing to FAX all of it to y’all. The names are Corie Allbritton and Heidi Garcie. These two should not be allowed to keep their jobs.thank you for your time and waiting to hear back from you.

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Anonymous July 10, 2015 at 8:51 pm

I want to inform you that your manager of dollar general on hwy.62 in franklinton Louisiana, Charlotte wiggins, will soon cause you to loose business. She acts so unprofessional and down grades your customers. I have been going to this store since it was put in this area. I used to enjoy going to this store, but because your manager feels the need to down grade me and others, others as well as I, will take our business else where. We no longer want to even look at this store because Charlotte has made it impossible to walk in the store and feel comfortable. We refuse to spend our money somewhere it is not appreciated.

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Desiree Hall July 10, 2015 at 1:31 pm

Store 06974, Sonora, TX
When I started working at this store it was a complete disaster. The shelves were bare, there were boxes of unopened merchandise, rolltainers, totes and u-boats full of merchandise all over the store and there were 475 totes in the stockroom in addition to many other rolltainers and u-boats. The store was supposed to open at 8am and close at 10pm. Before I started working there many days the store didn’t open until 10, 11 or 12 because the previous manager was hungover and wouldn’t/couldn’t get out of bed. When I started working there 3 employees quit which left me with only 2 employees. We had signs all over the store and I talked to many people and let them know that we are in desperate need of employees. Nobody would work at our store because the starting pay was minimum wage and Stripes (there are 4 in our small town) started out at $11.00 per hour. Family dollar started out at $8.50 per hour and Lowe’s started out at $9.00 per hour. After reporting this information to Jeff who was our regional director at a time he had a meeting with Micheal Mullins our district manager and it was approved for new employees to start out at $9.00 per hour due to competition in this town. Finally I started getting employees. I was told after the employees were there a couple of weeks payroll budget would increase for the new employees – I thought yeah finally some relief. Maybe I won’t have to work from 6am to 6pm by myself all he time!!! The problem then came that payroll did not go up enough and my full time employees started getting only 20 hours a week We worked on the store got things on the shelves, started working on the totes in the backroom. Things were really started to look good. If only we can get more hours so that the store will start looking great. I asked about payroll going up so that we can finish getting the store in order. I was told that when sales go up, payroll will go up. Word got out in our little town that we are really working on the store and the sales went up to number 1 several times and in the top 3 many times. I asked about payroll again. I was told you are not going to get more payroll your people make too much money. THE STARTING PAY WAS APPROVED I WAS TOLD TO PAY $9.00 FOR STARTING SALES ASSOCIATES. Two of the employees have been there for 8 years of course they are going to make more money. One asst manager was transferred from another store already making $12 an hour. I think that has to do with the fact that she was hired by her mother out of Junction. If the part time employees got 20 hours a week and the full time employees got 30 hours a week payroll for each week would have to be 3045 at a bare minimum. Unfortunately payroll is generally about 2100. Which means unless it is T+1 or T+2 I am most likely working by myself from 6am to 6pm. During that time it is impossible to even take a restroom break because I am the only person in the store. Because of me not being able to have a bathroom break I went to the hospital due to side affects of not being able to use the restroom for so many hours during the day. We have done a lot of good to the store. The totes in the back went from 475 to 269 since I have been there however it is impossible to get the store in order with the payroll budget that I have. I really wish that payroll in district 92 would come out like it is supposed to which means in hours instead of in dollars so that maybe someone would have figured out that there are not enough hours to get the store looking perfect. Unfortunately we have a new regional director in our area. When he came into the store for the first time he was shocked. My district manager told him that he keeps sending the smart team in my store to help me and they had the back down to 5 rolltainers. I can tell you that is not completely true because it did not happen when I was working there. Due to the fact that my DM did not tell the entire story the RD told the DM to fire me. I worked my butt off for Dollar General working 65 to 80+ hours a week and I was fired because of a lie. I tried to call the DM to let him know the store is much better than when I started, the payroll does not support even the full time people getting 30 hours and our store has never been down to 5 rolltainers since I have been there but Adrian Casillas (the RD) will not return my calls. I am not sure how well this DG store will do now that I am no longer there. The town is very small, very loyal to it’s people and they really love the progress that has been done to the store since I started working there. Many customers cried and are showing up at my house to talk to me. Most of them have started going to Family Dollar or driving an hour to San Angelo to go to Wal-Mart because they are so upset that I was fired.

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Brigitte Rogers July 15, 2015 at 12:34 am

I am one of these Customers who has not gone back to Dollar General. I will be a witness for Diseree Hallk if she ever needs one. She should file with the Texas Labor Board working so many hours. When she became the Manager the store was bad in any way. Containers all over the store you could not walk. I talked to RM, he is not very smart and the same goes for the DM. The RM lives in San Antonio what would he know. I was trying to met with both to no avail. I support, together with many Customers every thing Mrs. Hall has written. All I can say SHAME ON YOU CORPORATE OFFICE OF DOLLAR GENERAL. You do not know how to run a business. Management of Dollar General, you must blind deaf and Dumb not to read all the comments from all over the United States concern the mismanagement of your stores. I have taken my business to Wal-Mart and Family Dollar.

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Texas Doll July 23, 2015 at 1:50 pm

I have tried to call the labor board and i cant get NO help. I use to work atvDollar General 15022 in china Texas. The manager Miracle is so unprofessional, she curses the employees and the customers. The district manager Gabe will not helping at all. If you make a complaint to her about Miracle she tells her what was said and who said it. Those that is still at the china store needs the help. They are being abandoned out there in the workforce. The executives get all the money and we got the mistreatment. I just quit the store and went somewhere else. Executives there are good workers in the field but they need your help.

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arvo July 10, 2015 at 9:45 am

Nasty store employees smoke in front of the store while we wait in line inside. I will not return to this store at 15797 hwy 36. Covington Ga. 30014.

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Kathy July 7, 2015 at 10:37 pm

I am letting you know that one of your stores near my house is a wreck. The store is ALWAYS a mess..merchandise in the floor, dirty floors, new merchandise to be put up in boxes all over the store. I took pictures tonight and almost every aisle is a mess. I can’t believe you allow your stores to be managed like this. Do you not have someone check on these stores to make sure they are presentable. Makes it NOT a good shopping experience. Store # 10122 3309 Pelzer Hwy, Easley SC 29642 (864) 306-8003

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Tara July 7, 2015 at 2:40 pm

I walked out of my job at Dollar General last Wednesday. My last pay period I worked around 30 hours at 2 different stores. I got a message saying my check was only going to be 75.00 I get paid 8.50. Which means I am only getting g paid for 10 hours. What is the corporate payroll number??

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Anonymous October 15, 2015 at 5:31 pm

I hardly ever get a break and they still take that out of my check. I was scheduled to work 43 hours one week and I was only paid for 33 hours. I only was allowed to take 3 breaks that week, which were only an hour a piece. Where did my other 7 hours go? I cant say anything to my manager because he is the one doing it…

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anonymous July 7, 2015 at 1:25 pm

got clover valley liquid creamer for my mother in law 2 weeks ago. never thought to look at the date on it, silly me. a few days after while useing some in my coffee i noticed that it had expired in march 2015. it is july 2015. took it back and took it to the manager of the store that also mentioned to another employee that it expired a while ago, never got any money back or even a new one only got brushed off as she started to take care of another coustmer. it was busy so i didnt really mind as long as this didnt happen to anyone else, it was just a dollar right… wrong, it has been 21/2 weeks and have been there about 3 times for small things that i remember and wouldnt you know it…. 2 1/2 weeks after the fact there is still creamer on the shelf that expired 3-02-15!!!!! are you kidding me?!?! took pictures, maybe they will finally do something about it!

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Sam July 6, 2015 at 12:31 pm

One of the worst companies ever…I cant believe I worked there for as long as I did.. I was a damn good employee, brought up sales, cleaned up the store, I was treated unfairly from the get go…I think it’s because I was a hard worker and could do a better job than the Manager. DM is worthless and rumors have been flying around for years that he takes sexual favors for advancement…All the stores in my area are Managed by woman who didn’t even take their own Tests because they wouldn’t pass…Corporate needs a serious overhaul of its Management. There is no such thing as an “open door policy ” if you tell every employee what was said and even other stores… sad sad sad… even better it took 4 people to replace me!! And all I wanted was “hey, thanks for all your hard work.” Lead Sales” is a joke more like keyholder or closing manager…count all the money, lock up the store and take money to the bank for less than $9/h, slap in the face….well at least I know my regulars no longer shop there..sales have dropped and the store looks awful… it’s all because DG don’t care, profit over people all the way..

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Dana Jackson July 6, 2015 at 11:32 am

I have been with Dollar General for just about 3 years. I joined the team because I enjoy providing great customer service and the fact that our store is a busy store. I do have to say thank God I do not have to depend on Dollar General to pay my bills as this is a second job for me as I am an Active duty Soldier just about to retire from the military after 25 years. No one can live off of minimum wage especially when they are trying to take care of a family. Yes, I was fortunate not to start off at the minimum wage and was hired as a Key Holder only after being there 3 months. These low wages are the reason why people don’t stay with DG thus the high turnover rate of employees. DG requires a lot of manual labor for the little pay and unreasonable requirements to get product out. Who in corporate really believes that a 1200 piece truck can be put out effectively within 2 days. Not happening folks! It can happen if the store managers were given more hours to put out the truck. When you only have 2 people working, what can you really accomplish between taking care of your customers. Customers should come first! On another note, where is the safety of employees? DG should be trying to protect their assets (Employees first then product). When we have to open by ourselves or the store manager does and then close with only 2 employees, there is no way that we can be safe in the store and meet and greet with our customers. At one point we were taking unnecessary measures to protect cigarettes due to recent losses for them. DG hasn’t taken any extra measures to protect its employees nonetheless other products but they sure are cutting hours each and every week just so they can make a profit. Cutting hours only hurts the store manager who then has to work those hours with no assistance and always working over 50-60 hours per week. they have families too and a life outside of DG. Just like the Army, you take care of Soldiers, they will take care of the mission. Let’s talk about some other things., Food stamp cards, cigarettes, no shirt no shoes service/dogs. The food stamp card is for an 18 year old and older. It is not for a 10 year old to use. I called Health and Human Services to find out the rules and it is for the adult to use. A customer called the DM which I gladly obliged the phone number to then receive a phone call by the DM asking about the situation. A parent was in the parking lot and sent her kids in to buy junk food with card and I made them go get their parent. Boy was she pissed. Oh well! Some of our customers are misusing these cards and there should be a better accountability on their part and HHS when issuing them. As for cigarettes, why do we need to card an 83 year old? Come on seriously! We have regulars that are over 30 years old and yes we do ask for their ID. I can see if they are questionable of age, then yes but why am I asking a person who was born in 1933 for their ID card? As for no shirt no shoes policy. We have customers that come in the store with no shirt and no shoes. I asked the store manager about it and she consulted with the DM. DM responded that we couldn’t tell them that they couldn’t come in the store. Why are we allowing dogs in the store? These are not medically needed dogs either. Are we running a zoo or a business? What does the FDA think about this? We are selling food for God sake. If we allow our standards to drop then what type of message are we sending to our customers? Team meetings, what are they? I have been to two since joining. Why only 2, because the store manager is not given hours so that we can sit and talk together as a TEAM to discuss TRAINING, issues, concerns, what to improve on, Store Goals, etc. Dollar General needs to give more hours when someone is in training to start at the store. Employees are almost immediately thrown on the register without any training. Do your CBLS and now you are trained! Wrong answer if you want the store to be ran effectively. How about sending CEO Richard Dreiling undercover since no one knows him to see how the stores are being ran, how they look, and how employees are being treated. I would like to say in our store, we do set standards. We are too look nice and treat every customer with respect. I do believe the store manager who was thrown in the store just a year ago is doing the best she can with little support from higher management. We have come a long way since the previous management team. We need higher wages and more personnel in the store in order to become a better store. Let’s not just think about the money you are making by cutting hours but think about the employees and how their families are living.

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Becky bortell July 6, 2015 at 8:22 am

Your new store #15432 in virden . Needs cleaned up.trash on floors as well as outside.it sad the management don’t care.

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Tammy July 4, 2015 at 2:45 pm

I received a coupon for a grand opening first 50 people would get a free gift card and bag. Needless to say when I got there they said it was for last Saturday. Told them I had just received the coupon this week how could that be. Never the less I am really disappointed I feel like they false advertised. Not sure if I will return to any on the stores. I usually shop 3 to 5 times a week.

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Brigitte Rogers July 4, 2015 at 12:11 am

As predicted on May 24, 2015 comments on this Web side, our store Manager was terminated as of 7-3-2015. Management in TN does not care. The only thing what will hurt Dollar General is to take our business some where else. Our store number is 06974 and located in Sonora, Texas. I have been shopping for a long time in this store, but as of today that will end!!!! Every month, I have left around $500.00 at this store but not any more. I am going to Family Dollar, and so will a lot of other Customers living in Sonora. Why would we support a company like Dollar General. Based on the information on the Internet the three top Management persons are:
RICHARD DREILING, CEO
DAVID M TEHIE, CFO
GREGORY A. SPARKS, COO
The operator when you call 615-855-4000 will not connect you to the CEO’s office. What kind of a company is this, who does not care what goes on.

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Geof Oliver July 3, 2015 at 10:36 pm

The manager at the Dollar General in Barboursville, WV, (Bonnie) has had the nastiest attitude since she started.
I have been a loyal shopper since moving here in 2011. I have paid for each and every item I’ve left that store with. Yet she continued to follow me around the store since she began there. All the while I watch other people steal. But she’s so focused on me, an African American Veteran of the United States Navy and a disabled citizen that this store has been robbed blind.
Other store associates have quit working there because of her. Long time customers have stopped shopping there because of her. She is quite unhelpful. And when she does help it’s usually to show off for other customers or employees.
This evening I went to the store to purchase paper towels. She stopped me and told me that she had filed a report with the local Police on me and that I was no longer allowed in the store. Due to an incident involving two women I had just met 3 days before in that store and an employee by the name of Tristan. Tristan is a known theif, shoplifter, and drug abuser hired to work there. I have on a number of occasions witnessed Tristans boyfriend enter that store and go to the back, where Tristan checks to see who’s looking and follows him. I have not seen what they were doing, accept that he usually leaves with something without going to the register.
I believe I have been profiled and targeted by Bonnie and now also by Tristan. I’d sure like to know what if anything corporate will do about this. Probably nothing. I’ll be speaking with them and an attorney next week to Guage my legal recourse.

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Brandy H July 3, 2015 at 1:44 pm

A lot of reasons why especially the store in Bradenton, fl off of 15th st doesn’t have any decent employees and why you cant keep them is because the manager and supervisors do not know how to treat the employees with respect and yell at them. I also have the experience to ask the manager repeatedly about my paystubs and have never received them. This is completely wrong. I have tried to email you guys about this problem but for some reason it just will not go through. The manager at that store is unorganized and does not know how to talk to his employees the correct way. I was there for 3 months and never received a name tag and just for a lonely cashier towards the end of my employment before I quit yes I was receiving 40 hr a week but my manager was not taking in account that I had 3 children at home to take care of. When I asked for a day off or called in I received a guilt trip and possibly yelling because it was my fault that I had made his work load bigger, when all he had to do was hire more employees and treat them with respect. And the other issue is that for the first 2 months I was working there and never received a 30 or a 15 min break at all until my last couple of weeks.

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Sharol Geroux July 1, 2015 at 11:09 pm

The dollar general in wyandotte Mi at ,3901 fort has very filthy floors now and it never was like that before . I guess I will shop else where . too dirty in there now . sad

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Brenda July 1, 2015 at 8:15 pm

To whom it may concern dolIIar general has the dirtiest and most unorganized stores I have ever been in.The employees are not professional with appearance either. You cannot get through the aisle for stock in boxes that was never put on shelves.You have to watch cashier because thet will pad the bill.If you want to stay in business clean up the mess and hire decent looking people.NOT TATTOOED OR PIERCINGS EVERYWHERE AND LONG FINGER NAILS.TNAILS.YNAILS.YOU NEED TO MAKE YOUR COLORS YELLOW AND NOT GOTHIC BLACK.TBLACK.THE STORES IN CONWAY SC ARE AWFUL

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b whisner July 1, 2015 at 10:17 am

this store is in need of a good manager. this store is so dirty. The isles are so cluttered shelves are so bad. I feel bad for the people who work their, Employees on the phones while waiting on you. eating behind the counter. and the trash that you see behind the counter. this is a shame, I used to enjoy dollar general.. not so much anymore…

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Brigitte Rogers July 3, 2015 at 2:51 pm

what store is this , in what city and state

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debbie romero June 25, 2015 at 11:28 pm

On June 25 2015 I sent my husband to get some house hold items at the dollar general on captain cade road in Coteau Louisiana. I sent him with a hundred dollar bill to pay for the items and we didn’t realize until after he got home that the cashier hadn’t given him all of our change back the change amount should have been $82.38 but he got back $62.38!!!! So I called the store to ask about it the manager said “ma’am we close at 10pm and I will defiantly give you a call to let you know if the cashier drawer was over……guess what she nevered called back and when I tried to call back they would answer the phone and I could hear them talking about how “haha she ain’t getting that 20 haha” are you serious!!!!! I wouldn’t recommend that store to anyone in this area and trust me I am not done with the situation I want my money that was kept from us…..if anyone with the authority reads this I would like the matter taking care of a.s.a.p!!!!!

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Geof Oliver July 3, 2015 at 10:46 pm

Dear Mrs. Romero, I wonder what the chances are of finding an attorney or a firm who will take this as a class action lawsuit. At some point Dollar General needs to be reminded that it’s loyal and long time customers that keep them in business. Maybe if they a good taste of how the law protects us customers from the low practices they have, perhaps they will get a clear enough message to clean up their act. Please feel free to contact me at any time.

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Brigitte Rogers July 4, 2015 at 11:15 am

This is an answer to Geof Oliver Yes, you are right!! A class action lawsuit would be the answer. We, the Customers should be protected. Dollar General Corporation and its Management team does not care. I, for one will no longer shop at Dollar General, regardless what bargains they have. I am taking my money where, I am appreciated.

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watasha June 23, 2015 at 10:23 pm

Seagraves tx dollar store has been closed …. when will it open again.. I was told to hurY and shop at 5 in the afternoon.. then the doors where locked and closed..PLEASE GET THEM SOME HELP….. WHY HAVE A STORE IF IT’S NOT GOING TO OPEN

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Thomas Buyea June 23, 2015 at 7:20 pm

I go to your store #12984 at 5175 sw 8th st, in Miami regularly for about 5 years since it opened.

About 12 to 18 months ago I wrote you another e-mail like this about the terrible and fall dangerous condition your store was in, You may be able to find that email by searching my name, Today it was much worse !

Today as soon as I walked in I saw small pieces of papers all over the floor, Brown incoming stock boxes on the floor all over the store, Small, Medium and large, Full, Half full and empty, Boxes in their shelf display boxes on the floor, Many of these boxes were not just in isles where you could see them and not trip over them, But just around corners at the ends of the isles so it was even easier to trip over them !
The items on many shelves were all disheveled and facing in any direction and items in totally wrong locations.

Other shipping boxes actually being unpacked and stocked on shelves appeared to be unpacked and their contents just spread out across the entire isle in the women’s hair colors or treatments department. Later when I asked a question trying to find a home room temperature thermometer, Not one employee spoke English.

I don’t expect you to believe me, You may think I got in an argument with a manager Etc. (Hard to do without them speaking English) And I am just trying to cause them problems ?
But I see you have security cameras, Please have a higher level manager preferably out side Miami- Dade County look at them (Camera recordings) in the store in person or if possible remotely on line and see what this store looks like !! ? You need a supervisor from outside the area because all the immigrants which it is seen very well by them that they only hire their own 100% will cover for each other no matter how high a level “local manager” it is that you send in there,

I hope your security cameras are watchable from your home office !

Another thing that happened when I checked out I thought I gave the cashier a $20.00 bill for my 4.17 purchases ?
I got change back for a $10.00 bill, I am not 100% sure I gave here a $20.00 bill ?
But as soon as I questioned my change and told her I was fairly sure I gave her a $20.00 Bill (this was the one employee who spoke a very little English) Even though she had finished the cashiering of my purchase and had closed the cash register drawer, She picked up a $10.00 bill from out of my sight and showed it to me ?
If that is the way you train them, To keep the bill out of the register then that would seem normal, But if it is Not then it seems she may have had it there so she could quickly go to it and show it after actually accepting a $20.00 bill ?
Again I am not 100% sure it was a $20.00 bill, But I always know how much money I have in my wallet and I thought it was $20.00 + a one dollar bill. So because I am not 100% sure please don’t take this situation too seriously but please just keep track of it and see if this happens with her more often than would be normal mistakes. My purchase was at 2015-06-23 16:28:09 as printed on the bill (Maybe you have a security camera looking over that cashier’s shoulder when she accepted the $10.00 or $20.00 bill ?)

Also your stores all of them in Greater Miami are wide open for a EEOC hiring discrimination Civil Suite because all of your employees are one Race/Nationality. How do I know all your stores are like that ? Because all stores in Greater Miami are like that Walgreens, CVS, Walmart etc. etc. And these are American owned stores, The Hispanic owned businesses are even more discriminatory in their hiring.

Thomas Buyea, Miami, Fl.

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Barbara Smith June 23, 2015 at 10:35 am

Having recently moved to the King NC area, I have gone to the Dollar General there, store #07517, and was not only disappointed in the service, but appalled at the sloppy nature of the store. There is always a long line of customers waiting at the register, the cashiers are slow and not very courteous, many items are out of stock, and the overall store is a huge mess. Not only do they seem to have management problems, but whoever is the district manager is not doing their job either.

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Shalonda Jupiter June 22, 2015 at 4:01 pm

I went to Dollar General Store #08646 in Lake Charles, Louisiana. I went in to purchase a OneVanilla Prepaid card, I told the Cashier I needed 105.00 put on the card. I had a few more items and my total came up to $120 something. When I got in my vehicle I looked at the receipt and saw she “added” 100.05 to my card NOT $105.00, I went immediately back into the store and the Cashier called the Manager. The Manager said their was nothing that could be done, except me give her $20.00 more and she can add the 5.00. I told her that was not my mistake, it was her Employee mistake and I shouldn’t have to spend more money to fix her mistake. I called Dollar General Customer Service and they informed me a REFUND could be given on the prepaid card. The Store Manager said that Dollar General Customer Service does not know their system and the way the Cash Register is set up so they shouldn’t say that.
By this time I was very upset and just fed up with the whole situation. When I went back to my vehicle to pay the bill over the phone with the OneVanilla prepaid card, the Company kept declining my purchase. I knew since a good 2 hours had lapsed that would have given more than enough time to hit the card. I called OneVanilla Customer Service and they informed me the CASHIER AT DOLLAR GENERAL DID NOT ACTIVATE THE CARD CORRECTLY AND NO MONEY WAS ON THE CARD!!! I was LIVID by this time. I walked back into the store and told the Manager I WANTED MY MONEY BACK NOW. The Cashier did not activate the card correctly and I can’t even use the $100.05 that I PAID THE CASHIER. The Manager explained the Cashier was “New” it was only her 3rd day and maybe she did make a mistake. We’ll I’m so sorry Dollar General DOES NOT TRAIN THEIR EMPLOYEES WELL, BUT I WORK HARD FOR MY MONEY AND DO NOT APPRECIATE PEOPLE PLAYING WITH IT. I had to call OneVanilla back and do a claim, I had to fax over my ID and Receipt and once the department looked over the claim, they would put the money on the card within 3 business days. ARE YOU SERIOUS WHO HAS 3 DAYS TO WAIT????? I called Dollar General Customer Service line AND STILL WAITING TO RECEIVE A CALL BACK REGARDING THIS SITUATION!!!! I’M STILL WITHOUT MY MONEY AND NOBODY SEEMS TO WANT TO RIGHT THE SO MANY WRONGS!!!!!

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Lisa steele August 7, 2015 at 12:30 am

Dollar store in Powderly ky. Is pathetic. Store us a mess and they have 3 check outs but rarely no more than one is ever open. People lined up and they always say it’s the store they won’t hire enough people to run this store. It’s awlful.

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Concerned Customer June 21, 2015 at 6:58 pm

You all are wasting your time complaining about Dollar General to Corporate because all these things you all have mentioned has been going on for years…Yet nothing has been done to fix the problem. You have some DG stores that are well managed and clean but 85% of them are a total disaster. By that I mean, under staffed..freight needing to go out..carts or products in aisles..dirty floors..products in wrong place..shelves bare…AND THE BIG ONE…YOU CAN’T RUN A STORE /RESET THINGS WITH ONLY 2 PEOPLE ON SHIFT AND EXSPECT IT TO LOOK NICE ALL THE TIME. When you have a busy store like DG, like it can be for some, it’s hard to do the things that needs to be done. Several DG stores are busy from the time their doors open till closing time. This company has the biggest turnover with employment because of: lack of pay, hrs, and over worked. If DG was really concerned about all these issues coming from their customers and/or employees, they would of done something about it already. Dollar General gives certain amount of HRS to each store each week based on that stores buisness. If they get alot of buisness/$ then that store gets alot of hrs to work with for the employees of that store but it that store doesn’t get a certain amnt of buisness then that store gets less HRS. If you think about it , it’s not fair to the employees or the customers if a particuliar store gets less HRS to work with because that store will continue to hurt, which will continue to effect the buisness. DOLLAR GENERAL IS A MILLION/BILLION $ COMPANY WHO SHOULD BE ABLE TO SUPPORT THEIR EMPLOYEES AND CUSTOMERS BETTER THEN THEY DO. THEY ARE SUPPOSE TO BE ALL ABOUT THE CUSTOMERS BUT SO FAR ALL I HAVE SEEN IS THEY ARE ALL ABOUT THEMSELVES.

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Beverly July 6, 2015 at 5:36 pm

What is the deal with the Digital Coupons? I’ve been trying to use them for two weeks and my luck has not been very good! Frustrated customer!

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Ann Woznicki June 20, 2015 at 12:39 pm

On June 1, 2015, at Dollar General Store No. 10126, Independence, OH 44131, I purchased three items totaling $6.50 + 0.52 tax = $7.02. I gave the clerk $10 + .02 and received $3.00 in change. My receipt I received indicated that I had given $100.32 and received $93.30 in change. I did say something about this to the clerk who made light of the error but did not make any attempt to correct it.

I don’t know if this was a legitimate mistake or if the clerk was attempting to do something illegal and thought it should be brought to your attention. I still have my receipt and can send you a copy if you would like to see it.

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Carolyn Gunning June 19, 2015 at 11:35 pm

THE DOLLAR STORE #06466 IN RINEYVILLE, KY 40162 HAS GOT SO WORST YOU ARE NOT ABLE TO GET THOUGH THE AISLES WITH STOCK TO BE PUT OUT….SHELF ARE NOT ORGANIZE, PRODUCTS NOT IN THE RIGHT PLACES, AND IS DIRTY….IT HAS BEEN THIS WAY FOR MONTHS ON MONTHS….THIS IS ONLY PLACE THAT PEOPLE CAN GET THINGS ON WAY HOME ETC….SEEM THE MANAGER ANGLIA NOT INTERESTED IN WORKING WITH EMPLOYMENT TO DO THEIR JOBS, A LOT OF WASTED TIME…. SEEM TO BE ME THE STORY NEED TO HIRE EMPLOYMENT FOR ONLY STOCKERS (1 FOR DAY, 1 FOR NIGHT) 2 CASHIERS, DAYS AND NIGHTS). I HOPE SOMEONE WILL READ MY CONCERNS AND CHECK ON THIS STORE UN-ANNOUNCE TO SEE HOW BAD THE STORE IS….RINEYVILLE A VERY SMALL COUNTRY TOWN ONLY A BP AND MINI MART AND THE DOLLAR STORE, BANK, SCHOOL, AND FLOORING COMPANY…WE DESERVE BETTER…THANKS

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Concerned June 18, 2015 at 7:20 pm

I don’t know what exactly is going on in Dollar General store 12253 in DeKalb IL, but whatever it is it’s making me uncomfortable as a customer. One MOD is always on the phone complaining about other workers at night. Now, I don’t usually shop at night, but lately I had to, and I don’t ever want to do it again. That MOD at night is extremely rude, tells customers to wait because she’s on the phone, talks down to the other workers, and is always talking horribly about her boss. There is no excuse for that. She should not be complaining to customers about her work problems. I’m not your therapist. I’ve also heard some negative terms used to describe their workers who are black, and this upset me greatly. Obviously this MOD needs some retraining or to get out of this store. As a customer I was uncomfortable, and I cannot imagine what it is like to work with such a negative nancy. I believe her name tag said Lisa, but I’m not sure.

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jen June 18, 2015 at 4:55 pm

Dollar General has many issues where i am located. lets see, first all the employes that work there think they need to park in all the parking spots by the door, so us as customers get to park far away. thats great when we have horrible rain storms. we get soaked!!!!!!! also the managers think they need to have there kids come into work with them and stock shelves, take garbage out, clean parking lot. really!!!!!!all the cashiers are the rudest people i have ever met, dont think about asking them where something is, its like i am bothering them when i ask. and there not even supposed to be there! something needs to change with this store asap!

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cindy J June 18, 2015 at 11:07 am

I am from Moultrie Georgia. I shop Dollar General stores frequently in serveral towns whereI travel. My office in Moultrie on 1st Ave SE. The Dollar General store on 1st ave is by far the worst store that I have incountered, unfortunantly it is the one that I am closest to most of the time. It is so junky!!! There is always stuff in the isles blocking the shelves and the emplyees are constantly changing and usually appear to be uneducated about how they should conduct themselves at a business. It is the topic of conversations frquently by pepole of this area. Maybe you should look into this matter. Another thing that I have been bothered by in several of the stores are the yellow baskets that are provided for shopping. They are so dirty that I hesitate to put my items in them, very dirty. Can’t there be some method of soaking them or some way of cleaning them. Just thought that you should know.

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Frank June 18, 2015 at 2:08 am

Dollar general Momence Il. This is a true story. So there was a girl who worked here named Dana. Started as cashier worked up to being in charge in the evenings. Then manager left. She was in charge of store until new manager showed up. Doing a great job. Ask District Manager if she could be Assistant manager. District Manager said i would think about it. Then district manger brings in New General Manger and Assistant Manager. I was told on Tuesday by a cashier working. On Monday the New General Manager Fired her. There is something seriously wrong with the way you treat employees.I feel sorry for her. She busted her but for DG only to get fired. She was a very nice young lady.

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Alissa June 16, 2015 at 4:21 pm

i don’t usually complain about rude cashiers being one myself I understand how it feels to have some complicated customers from time to time but today I went to the dollar general store# 04204 in Jackson Tennessee and the cashier jerks the merchandise out of my hand I tried to over look it and politely asked “how are you?” She doesn’t reply and when she finished ringing me up she turn around and faced the other direction I paid with my card and when the receipt prented she barely turn to give it to me I said have a nice day and she replied “oh I will” now I’ve worked in fast food and retail for about 4 or 5 years and if there’s one thing I know not to do that’s turn your back on a customer no matter how bad your day has been I just don’t think that’s away to run the place or treat your customers because if your rude to them all they don’t come back and if they don’t come back and business gets slow at that store they can’t run it then a lot of people loose their job all because she was having a bad day thanks

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Carolyn S. Wells June 15, 2015 at 4:47 pm

To Whom it May Concern:
I would like to thank you for building a store here in Lancaster, KY. This store has my shopping a lot easier and saves me from driving to Stanford to shop. There is a problem with the new store that myself and others believe you need to address: The store is getting to be a mess; the stock is sitting in the aisles making it almost impossible to shop! The store is dirty! By this I mean the floor is covered with stuck down chewing gum, and debris. The bathrooms are filthy and continually one is out of order and they send everyone to the same bathroom! I think you all can do better than this! If you can’t maintain, clean, and organize you will soon FAIL! I am just trying to help you make a better place for all of us to shop. I have already started driving to Wal-Mart in neighboring towns to escape having to deal with the nastiness and general lack of concern for customers! Signed Colin Powell

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Carolyn S. Wells June 15, 2015 at 2:41 pm

Did you find a way to not accept my comment by continually saying error for everything I type!!???

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An Angry Customer June 15, 2015 at 10:28 am

I really don’t know how the Dollar General in Edgemere Maryland and I frequently shop there, however I still some complaints about the general manager named Karl. this manager does not deal with complaints and he acts like he doesn’t care about anything the store. There is a shelf that is about to fall on the floor because someone place a container of kitty litter on the top shelf and it could fell and hurt someone. I informed the general manager and he didn’t do anything about this problem, so that is a safety hazard for anyone. The pin pads don’t always and they need to be updated but the general manager doesn’t make an effort to order and update equipment. He orders too much of a particular item and he doesn’t order the merchandise that he needs to order so there some empty holes on the sales floor. I was informed by a manager that she couldn’t order the correct amount of inventory however the general manager cannot order everything that the store needs. The sliding doors are broke and the air conditioner is constantly running so all of the cold air just goes right out the door. I was in the store one night shopping and I saw three individuals stole something from the store and the only thing the general manager said at least it wasn’t expensive merchandise. He doesn’t care about how much inventory goes out the door from shoplifters and there is a limited amount of people working the sales floor and running a register so the employees cannot catch them. I have also seen the general manager going out the door and taking multiple smoke breaks and when I need the manager to void something out for me he’s is either outside in the backroom and I shouldn’t have to ask a customer to hunt them down.. Please you need to something quickly because I don’t think that I can endure anymore

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David Thompson June 14, 2015 at 12:49 pm

The Dollar General here in DeSoto Ks. was opened about two years ago.Thanks to the cities code requirements the store has landscaped a good portion of space close to the building and on outer edges. Quite a beautiful site. This year we have had good rains and the plants and trees are growing well. I can only estimate the added cost of the city requirement was in the tens of thousands of dollars.

Now in the fully mulched beds there are thistles two feet tall ready to bloom and spread there seed to all the boundaries. Weeds have completely taken over. I in all my 56 years
have never seen such a waste of money. The place changed from garden to dump in one spring.I assume that it must be pure greed on the owners part.A gallon of weed killer at fifteen bucks and a hour and a half labor twice a month must have not been budgeted.

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Patricia Morris June 12, 2015 at 4:26 pm

I worked retail for over 50 years and very seldom complain but I have had it with my neighborhood store. It is located at 621 North 28th St, Van Buren, Ar 72956. The shelves are never stocked. Sometimes I am in there three times a week hunting dog food. The shelves are always empty. There are always big cage carts and Z carts setting every where. You can’t get down half the isles and forget using a buggy. I have ask several times if they will go to the stock room and get me a case of dog food and every time they roll their eyes and take deep breaths like I have ask them to jump off the building. I am always told they are sorry but they can’t get to it. Today I ask and I got the same rude gesters like I am bothering them but one lady final went back got in corner where she thought I could not see her and just stood there. She then came out and told me same story. The only problem is I could see the boxes of dog food and all she had to move was a big plastic covered pkg of dry dog food. You probable won’t miss my $200 a month I spend in there but I won’t be back. Fred’s is just as convenient but they did not carry my dog food. I was told today they would start ordering it for me. This store needs a overhaul and some new help that wants to work. I might add also when I was in there both women were behind the register desk and there was one other shopper besides me.

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an angry customer June 12, 2015 at 4:07 pm

TO WHO IT MAY CONCERN:
YOUR MANAGER IN THE MONTPELIER LOUISIANA STORE IS A JOKE. HE IS RUDE AND IS CONSTANTLY ON HIS CELL PHONE AND IS NEVER THERE TO HELP CUSTOMERS. ALL HE DOES IS SET IN THE OFFICE OR TALK ON HIS CELL PHONE. HE IS VERY RACIST HE HAS FIRED HIS WHITE EMPLOYEES. I AM PRETTY SURE HE IS COVERING SOMETHING UP. ITS ODD THAT HE FIRED ALL THE KEY-HOLDERS WITHIN A MONTH. MYSELF ALONE SPEND AVER $1000 A MONTH IN THIS STORE BUT AS OF NOW I WILL NO LONGER RETURN TO THIS STORE ALONG WITH NONE OF MY FRIENDS OR FAMILY. AND YOU WILL LOOSE BUSINESS BECAUSE OF THIS WORTHLESS MANAGER. HE IS RUINING YOUR STORE. IT IS UNORGANIZED AND ALWAYS FILTHY. SOMETHING NEEDS TO BE DONE ABOUT THIS MANAGER. YOU ALSO SHOULD LOOK INTO THE WRONGFUL TERMINATION OF SOME OF HIS EMPLOYEES. IF THINGS ARE NOT MADE RIGHT WITH THOSE EMPLOYEES I KNOW FOR A face they will contact further action. so the ball is in your court now. this store will and is being ran in to the dirt and something needs to be done.

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dora kitchen June 12, 2015 at 1:42 pm

I have reported this store already but i see nothing happening to the one that needs attending to. im refering to the dollar store in montpelier louisiana the store number is 12595 the manager is a *sshole . i went there today and same thing so i will be taking my business some where else and my family too and i saw where he got rid of the best worker there he was John i dont know his last name but he always helped me there so since hes gone no help at all ..goodluck with your manager and he really needs to be gone from there ..,hes runing your business there i had lots of people complaing about him

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GINA HERRIN June 10, 2015 at 11:07 pm

our s. military hwy. store here in Chesapeake, Va. is just fine but where did all the GARLAND JACKS SECRET SIX BARBEQUQ SAUCE go. I would love to see it sold again. It had wonderful flavor and was priced very reasonable. The best barbeque sauce around hands down!!!!!

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Frank June 10, 2015 at 2:53 pm

I’m a shopper at your Momence il store. Very happy with the employees. However our manager left and now we have a new general manager and Assistant manager. I don’t understand why the women who was running the store until the new manager arrived couldn’t be promoted to Assistant manager. She is friendly lives in town and everyone likes here. I guess what. See will now go back to being cashier. After she was like night manager. I also don’t think your new District Manager is nice. The old one Tina would always talk to me when i seen here. The new one acted like she was to good.

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Glenda Knox June 10, 2015 at 1:17 pm

This is a complaint about your store in Llano, Tx. Sorriest store I have ever been
in! Shelves are never stocked! You should be ashamed – if you cannot run it
properly, close it for pete’s sake!

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Travis June 6, 2015 at 5:12 pm

DG’s corporate model needs a complete overhaul.
Cashiers cannot::
1) utilize the register for a price check
2) cannot void a transaction
These simple actions relate to long lines, unsatisfied customers, and cashier frustration
Cashiers are “required” to:
1) scan, bag, take money
2) stock (away from register)
3) sweep/mop/clean (away from register)
Cashiers should be just that ‘cashiers’, AT the check out line. As well given appropriate authority to price check items ON the register and not the handheld, void a transaction, refund and/or exchange items.
Truck deliveries on late Fridays require personnel to be throwing freight, stocking during open hours on the weekends. Seriously? Throw freight and stock Friday night at closing so the store is stocked and ready for Saturday morning.
Pay scales should be changed. Frankly, cashiers should be making more than Assistant Mgrs. Keyholders, simply because they are THE FACE of DG. They are the greeters at the front line.
This is simple common sense.

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Concerned Customer June 21, 2015 at 7:14 pm

I agree with you 100% on everything you’ve said. DG has their priorities completely mixed up. I work for DG and right now I’m not a very happy employee due to the lack of hrs and pay they provide for a Cashier. Everything I said in my comment on DG is true because I personally live it right now. The only thing keeping me there right now is my kids and the fact that I have a job….Jobs are very hard to come by when your a single mother.

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Dg employee June 30, 2015 at 12:28 am

I also agree. I work there now and the lack of hours and money is killing me. My manager is only giving us 16 hours and is expecting us to be happy. I make 100 dollars a week of I’m lucky. She also leaves me carts mounded with merchandise that is all located all over the store to do as well as run the register. We are the ones who get the ear full that we are slow and not at the register. They need to quit being cheap and get more than 2 people working at a time. This is ridiculous. I am a cashier but I will be applying other places hoping for a new job soon. The way these stores are ran is absolutely awful. The manager NEVER closes and is absolutely NEVER there in the afternoon at all. She gets the schedule she wants but when someone is truly sick or for some reason calls in or asks off she is rude and acts like she is too good to help out. It’s bad. Cooperate doesn’t care because they still get money. They depend on the stores located in small areas that the Dollar General is the only option for elderly or parents who don’t want/can’t drive to a larger store.

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Jerry June 6, 2015 at 3:42 pm

I was in the dolllar general in bonner springs, ks around that time they were having a sale there was a coupon online and a coupon they sent to your phone and the manager there was using both of them and they were both 50% off so she got like $300.00 worth of items for like $10.00. I heard another lady tried it and was denied but I have heard of several people using them the first day. The point I’m getting to is that she new it was wrong but still did it because she wanted a good deal I will never shop there again its a very dishonest store and very trashy!

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Dr. Sidney Gibson June 5, 2015 at 10:44 am

Hi,

I am a regular customer at the Dollar General store in Mount Vernon, AL. I would like to make a complaint regarding that store manager. The store manager for that store is Elisha Sanks. I have reason to believe that she is some sort of drug addict and alcoholic. I have witnessed her buying and receiving marijuana from other customers in the store parking lot. I am really concerned about the safety of the customers at that store, as well as the employees. The store manager Elisha Sanks appears to be way too irresponsible in that store, especially to hold the title as manager. Not only does the store manager Elisha Sanks currently consume illicit drugs while working at Dollar General or appears to do so, she is also always extremely late when she is suppose to be opening the store. Every time I have come to that store, I see this woman throwing up in the parking lot from what appears to be a hangover. Also, I am under the impression that Elisha is lesbian, which I have no problem with her sexuality, however, my problem lies with the constant winking and flirtation when I walk into the store. Her behavior makes it extremely difficult and uncomfortable to shop at ease. I’m sure your corporation has some sort of system in place to where these alligations can be proven, such as cameras and clock-in times. I advise your corporation to really investigate this woman because her behavior is a complete disgrace and turn-off to customers. Seeing this woman hungover and on drugs trying to run a store is not a good look for your corporation. I believe the district manager for the Mount Vernon, AL area to be a woman name Sarah. I apologize that I do not know her last name, but I believe that Sarah has the same suspicions as myself regarding Elisha Sanks. Sarah has actually seen Elisha fraternizing with customers and buying marijuana from them. I believe it will do some good to contact the district manager Sarah to follow-up with her in regards to Elisha Sanks. As a concerned customer, I am highly upset to have to deal with a drug addict every time I enter the store. I am sure that your corporation has some sort of protocol against this type of behavior and I trust that this situation will be eradicated very soon due to the danger that customers and employees are placed in when visiting the Mount Vernon store in Mount Vernon, AL. Please look into this situation with the district manager Sarah. Thank you.

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April Schmidt June 5, 2015 at 9:42 am

In Charles City Iowa my sisters boyfriend works at the dollar general and he was outside didn’t even look like he was working that day and my husband saw one of his friends walking past and yelled to his friend and my sisters bf thought that he was yelling at him (this happened only once mind you) and i get a message from my sister saying that we are kicked out due to harassment when we weren’t even talking to him!! The workers name is Brandon…He is only starting trouble and i want something done ASAP this is bulls***!!! The shelves are a total mess and when i go up there he doesn’t say one word to me not even “Did you find everything ok?” He never even called the cops but yet supposedly has authority to kick us out.

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Cheryl June 2, 2015 at 7:27 pm

I am a current employee of Dollar General, my position is Sales Lead FT (full time). First off I am lucky if I see 19 hours a week, the managers excuse is always, “I don’t have enough hours in the budget”. How is that when the PT (part time) employees get more hours then I do? The manager of the store 99% of the time don’t even do her job, the store is a mess, shelves are empty almost always, almost every employee is lazy, employees trash talk other employees to the customers (at times in front of the SM and she says and does nothing about it), most of the cashiers are rude to the customers. It has also been brought to my attention that the SM will go into the computer and change how many hours you work for the week so she is under budget hours. So if I work 25 hours I am only getting paid for 19 because she is going into the system and taking my hours, isn’t that illegal? I have taken pictures of the condition of the store, the SM has been reprimanded several times for these things not being done, and still nothing is getting done. Now she is being forced to step down or lose her job.

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mark mcgivern June 2, 2015 at 5:21 pm

your scottdale pa location has had their milk cooler down for weeks. a lot of elderly people rely on that location to have the product. unfortunately that is not the case. hope you can resolve the problem soon. Thanks for your time .

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Joyce Williams June 1, 2015 at 11:47 am

I go to the dollar general store in Shelbyville Il, everytime I am there the empoyees are right outside the door smoking, I thout that it was against the law to be that close to the doors. well anyways my daughter and I done our shopping went to check out, couldn’t find any employees for 10 min were looking for someone. I finaly look outside there she was smoking. she said I am so sorry I didn’t no anyone was in the store, I said it is your job to no that. and said I could of rip that store off. And Yes she was the store manager. I am sick of having to wait on them to get done with there cigs while I wait.

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Alex Hogan May 30, 2015 at 4:01 pm

Store number 12248 in Odessa, Texas, is a joke. It is a very busy store, being the only one in our area of the county. Yet the shelves are bare, and the carts of merchandise from the weekly truck sit in the isles and in the back for days. I have to drive to another Dollar General to shop, which is very inconvenient. It was not always like this.

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Andrea Goines May 29, 2015 at 10:27 pm

Police officer/security complaints. I am new to this area. I visited the general dollar store located at 1551 Government St. in Mobile Alabama 36604. When arriving at check out the police officer/security came around from the opposite side of counter and stood behind me. When transaction was complete and upon my leaving he returned to where he was stand before. I had my money and anything else the cashier asked for. ID because I bought an item requiring it and a number of other things. I did not give him any reason to target me. I understand there are people who steal but to be singled out for no reason. I also understand that this store will always have a problem with thief because no honest person would ever shop there. Immediate target from the officer on duty 05/29/2013 at 20:12:50. I will never shop there again. You will always have problems with this store because change is not welcomed. Any honest person in their right mind would NEVER return to this store. The sad part is its not the fault of the cashier/manager but the ignorance of their security. I don’t have a drug problem and general dollar does not have anything I would risk going to jail to steal. I will go out my way to avoid the infantile behavior of their security. Family Dollar will get my business from this point on, let the thieves have general dollar. Good luck with your attempt to stop the stealing from your store. The actions of your so called security will never allow a honest person to shop there even with your camera monitoring and anti-thief announcements. Ignorance breeds ignorance.

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Debbie Ellington May 29, 2015 at 10:11 pm

I went into the D G in Scott’s Hill Tenn the other day I was shocked to the condition of the store was in it was not the standards of the other stores I have been in it shocked be of the condition I just thought this needed to be brought to y’all’s attention thank you

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becky May 28, 2015 at 10:49 pm

5/28/15 I went to the dollar general in tyler tx on broadway, while I was shopping 3 employees were talking loudly about a supervisor from another who sucked, then down the aile one yells do you have to be bitting my butt, very unprofessional, no respect for your company or themselves. I don’t think I will be back to that store

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dora kitchen May 28, 2015 at 2:27 pm

hi i have a problem with the dollar store in montpelier louisiana the store number is 12595,
they have a manager there that is hateful and rude and doesnt help the other workers …his name is Kiron…they had a line all the way to the back of the store and he sits in the office on his phone never helping the others this sucks……i go in there alot and i never see him doing anything at all besides the cell phone to his ears ..its a shame the others have to do all the work there and he sits there and then i heard him bitching at the workers there ..he needs to be gone from there cause if he isnt im not going there anymore and i will tell all my family members not to go there either… please do something about this man hes ruining your business but you do have 2 nicw workers there i think their name is Johnathan and amy im not real sure of their names but they are so nice and helpful there ..thank you

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Lowell Eagleson May 27, 2015 at 1:16 pm

today, 5/27/15, at 11, AM, I entered the Dollar General store in Toledo, to buy a pack of cigarettes, for a friend. The ladies behiind the counter told me that she was not logged in on the register, that only the lady who was going through a box in front of the counter was able to ring me up, and then told the lady that she had a customer. The Lady in front of counter never even looked up, let alone acknowledged, my presence, or said I’ll be with you in a moment.
Then another lady stepped behind the counter, and again told the cashier, that she had a customer. Once again, she never looked up, or spoke.
The a male employee steeped from around the corner, and told her the same thing, and again, she never looked up or spoke.
I then said I would just go to Casey’s, just down the street, and left, to purchase the pack of cigarettes. I would have been fine, had the cashier, have looked up, and said “I will be with you in a minute, or something to that effect, but she never said anything, or looked up. It was quiet in there, and was told 3 times, that she had a customer, so I am positive that she heard all three statements, and just didn’t feel that she had the time to respond.

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Amanda May 25, 2015 at 11:38 pm

I went to the dollar general today in Griffin Ga Store #01325 it was by far the most dirty unorganized store I have ever been to. I even think I saw rat feces on the floor. I will never go to that location again!

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Jennifer Norwood May 24, 2015 at 11:36 pm

They stole my 40 hours of vacation…. I deserve it and will fight till I get it. One way or another I’ll get my $400!!

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Brigitte Rogers May 24, 2015 at 1:07 pm

I live in Sonora, Texas . We have on Dollar General Store #06974. We have a wonderful Manager in our Store. The problem is the Director who is in charge of our Store and the Corporate Office in TN Management. They tread employee’s like second Citizens. When our new Store Manager was hired, the store was a disaster . She has worked many hours, but the budget is being cut and she can not hire the man power she needs. Corporate does not care, the Director Michael does not care and the new person from San Antonia, Texas Adrian does not care either. I am afraid Michael is going to terminate our wonderful hard working Manager. What is wrong with Dollar General Management and Corporate Office. All Corporate has to do is read all the comments and complains on the web-site like I have. If our Manager is going to be terminated, I, and several other costumers will no longer shop at Dollar General. We have Family Dollar in Sonora, TX and they care about there employees and costumers. I am sure I will not hear from Management. Maybe the Texas or US Labor Department should investigate Dollar General Stores for over working the Managers and Employees!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Kristy May 24, 2015 at 10:03 am

I went into our DG in Ardmore Tn yesterday and was over charged for a clearance item,the cashier checked my mother out behind me and realized the same item I had bought rang up at full price.She corrected it and told my mom to come get me out of the parking lot so she could refund the difference back to me.I go in and the manager was taking over the register and told her to go sweep the parking lot.I stood there with my item and receipt in my hand and there was a huge line,I had already stood in that line and it wasn’t my fault I was over charged so I stood at the front of the line and waited he seen me and ignored me,I let him check out SEVERAL ppl and then explained the situation,he said oh it rang up right,I said no it didn’t and explained AGAIN.he WAS SO RUDE AND REFUSED TO DO ANYTHING FOR ME.He embarrassed me in front of all those ppl in line and was just plain hateful to me.I WILL be calling corporate office and reporting him,I’ve been told since this happened that he’s not a friendly person.He needs to learn some manners if he is going to work with the public,the girl that was manager before that worked there was VERY loud and wore VERY little clothing to work! Most of her shirts showed more than any customer needed to see…I don’t know what happened to her,but she’s been gone for a while.We have a Dollar General Market right down the road from this store and they are very professional.I will never go back into this store again after the way I was treated.I don’t care if it was just $3 it is MY $3 not his!! He gave me the attitude like I was nothing,like he was looking down on me,nobody should ever be made to feel that way when you are spending your hard earned money in their store.we are what is keeping them in business!! without us NONE of them would have a job or at store..I pray they look into the way he treats his customers..

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Kristy May 24, 2015 at 10:39 am

the manager’s name is Joel.

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Bobby May 24, 2015 at 9:14 am

My wife was checking out and the product she wanted wouldn’t scan correctly so one of the employees slowwwwwwwly went and got another product of the same price and gave it to the cashier . When she got home she found out that she had been charged the incorrect price and also the correct one. Wasn’t much money but it’s the principle. You might want to look at your hiring process also.

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KONITA WILSON May 23, 2015 at 9:58 pm

I WENT TO STORE #01651 AT 125 W. BELT AVE. BUSHNELL, FL 33513. CAME INTO CONTACT WITH A SHIRLEY AT AROUND 8:30 P.M. ON 5/23/15 SHE WAS EXTREMELY RUDE. COMMITTING COUPON FRAUD. FOR EXAMPLE I GAVE HER A 1.00 OFF COUPON FOR AN ITEM THAT WAS .62 CENTS AND SHE ONLY GAVE ME .62 CENTS OFF, YOUR POLICY STATES IT CAN GO TOWARD THE REST OF MY BALANCE AND SHE ARGUED WITH ME ABOUT IT AND SAID DO YOU WANT THE COUPON BACK BECAUSE I AM NOT DEALING WITH THIS. I STATED LOOK IT IS COUPON FRAUD YOU ARE GETTING PAID FACE VALUE PLUS HANDLING ON THIS COUPON AND YOU ARE TO PUT IT IN FOR THE AMOUNT IT STATES SHE REFUSED. THEN WHEN I GOT HOME I REVIEWED MY RECEIPT AND REALIZED SHE DIDN’T TAKE OFF MY $5.00 OFF OF 25.00 AND TWO OTHER COUPONS THAT WERE 1.50 OFF OF TWO. I WENT BACK INTO THE STORE SHE PULLED HER COUPONS THAT SHE HAD IN HER DRAWER AND SAID OH WELL I AM NOT DEALING WITH THIS AND PUT THEM BACK IN HER DRAWER. I SAID YOU OWE ME THE MONEY I OVERPAID AND SHE SAID COME BACK MONDAY AND TALK TO MANAGER. I SHOULDNT HAVE TO DEAL WITH THIS RUDE TREATMENT OR WAIT TO GET MY MONEY BACK. I AM OWED $8.38 AND GAS TO HAVE TO COME BACK UP THERE JUST TO HAVE HER ARGUE AND REFUSE ME MY MONEY. SOMETHING NEEDS TO BE DONE ABOUT THIS ASAP AND I WANT MY MONEY BACK ASAP.

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Peggy May 22, 2015 at 6:20 pm

Dollar general In taveres Florida. I am over this store. There is constantly boxes and crates spread throughout the aisle. Stuff that I am looking for is either out of stock or I have to move a box or ask for assistance to get to the item once I find it hidden. There was one employee who had a name tag on (Doreen I think was her name). Another employee(no name tag) said the item I was looking for was probably in the back and not restocked. Told me me to come back in a few days. I don’t have time to come back because I work full time and I certainly don’t run my business they way this store is being run. Or not run as it appears. I went to check out and the register was down…really?? It like an Easter egg hunt to find anything in there. No signs depicting sales and is like a maze with obstacles in the way. I always shop at DG and this is seriously one of the worst stores I have ever been in.

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JANET May 22, 2015 at 11:27 am

I THINK YOUR NEW STORE IN MD21221 EASTERN BLVD SHUTS. NO ONE IS EVER @ CASHIERS. YOU HAVE TOO LOOK THROW THE STORE TO GET HELP.

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BillyP. Brandon May 20, 2015 at 1:53 pm

Have been trying to get a tax-exempt cert. for over a year but no help

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Tracie May 18, 2015 at 7:12 pm

Your store in Toledo Ohio on Secor Rd near Alexis “redeemed” my $5 off $25 mobile coupon on 5/18/15. When I got home (within 2 minutes of the store) I checked my receipt & the $5 was not taken off my total. When I called to question it, I was told that I had to bring all of my items back to the store be re-rung & have the coupon redeemed. I have a toddler & to pack him up along w/all of my items is ridiculous! Why they couldn’t just issue a $5 refund or even store credit is beyond me. We are loyal & faithful customers of this store until today, from now on, we will be doing business elsewhere.

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Linda Raymer May 18, 2015 at 3:59 pm

Hello, This is about shopping carts, the Dollar General on Lafayette in Terre Haute Indiana, needs some badly. There is not one in the store, as people that do not have cars, walk off with them all the time, and they are all gone. This is hard on the elderly. I was in there the other day, and a elderly man, was having a real hard time, with the basket he was carrying. If you can, please help them to get carts. Linda

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Renee May 16, 2015 at 3:32 pm

I live in Battle Creek, MI and the Dollar General on West Michigan Avenue is the worst I have ever been in. It is muggy, crowded, and there are boxes of merchandise all over the place. The employees look like homeless people with green and brown teeth and the so-called manger looks like a prostitute. I do not know who these new people are but they need to get some of the other employees back; at least some of them brushed their teeth and bathed occasionally.

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Bonnie May 16, 2015 at 10:26 am

This is a complaint regarding “Customer Service @ Wis Rapids, WI Dollar General location.
This store needs ” New-Management”. The store manager has a serious “Attitude” disorder. She is not friendly, constantly complains & rips into the employees in front of customers..Who wants to see or hear that? If she properly trained the employees & was passionate about “Her” position her employees would be able to perform better. I was in the store on Tues. 5/12/15..there was a new employee trying to do her job & this manager ripped items from (new empl’s) register & yelled at her. The mgr is chking out customers at the other register while the new empl was tidying up the mess on the counters etc., & the mgr started in on her again..come to find out this was the 1st day on the job & to be treated as such @ any time is inexcusable. You as a corporate office needs to have your stores in better standards, the stores are a mess & you can’t hardly walk through, the re-stocking should b/done when the store is closed..it’s a mess. My concern is also as to how the employees are being treated & pd. Min. wage doesn’t work @ any location..but no one deserves to b/humiliated for any reason..Get her (mgr) out of there..unless your company doesn’t care about “People”, the people that keep your store in business!!!! I could do a much better job making that store a success..because I understand “People”…If I ever encounter this situation again I will report this as abuse…..I’m sure that you want to correct these issues!!!!!Thank you. I’ve been a constant customer several days a week since the store opened & have also had a very disrespectful response several times..but I understand sometimes things happen. However, one needs to have better control of their anger issues!!!

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Lisa C May 15, 2015 at 10:30 pm

I have a complaint about the dollar general in my neighborhood I live in grand prairie tx. The dollar general I go to sometimes on a daily basis is horrible its never stocked it’s really messy and unorganized and there is always only 1,cashier and there’s always a long line!!! It gets frustrating when I go to other dollar general there nothing like this one!!! Please help

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mickie grimes May 15, 2015 at 2:45 pm

I’ve been applying for a job with Dollar General for 3 weeks. I’ve even had other people help. Please send me information on where to go.

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Daniel DeArment May 14, 2015 at 10:13 pm

After being told rudely at ten minutes to close we had to hurry. Scared her son so bad he freaked out and won’t go back. Emailed dollar general twice regarding how rude we treated while the store was still opened. At least you can watch this video and enjoy a dollar general getting chewed out as well. It is starting to become apparent to me the corporate office doesen’t even care as I have heard nothing back after 4 days…
Daniel.
Enjoy!!

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Former Employee May 14, 2015 at 4:02 pm

I am writing as a last resort to try to resolve the issues in the Dawson Springs Peach Plaza Dollar General. As a formal employee for Dollar General I was trained to have pride in my store and we did. We had a great team of employees and management to make sure our store was appealing to all senses. Dawson Springs Dollar General is a mess. I was so shocked when I walked in to see merchandise all over the counters all over the floors and in buggies. There were roll tainers full of merchandise that was in dire need of being stocked. These containers were blocking the aisles I have had to move them in order to just walk down the aisle. Nothing was faced or stocked properly. The employees were rude. I understand that budgeting is something all companies are having to deal with this is no excuse for second rate employee work ethics This occurs on a weekly basis.. Every time I have spoken to an employee their excuse is they have no one to work and no manager. This should NEVER be said out loud this is a major safety issue. These employees are in major need of quality training. I sure hope that something can be done to help this store out Dawson Springs is a small town and this Dollar General is known as the towns Walmart. I really want to see this store be productive. Any action regarding this manner would be greatly appreciated.

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Dwayne Burton May 14, 2015 at 3:46 pm

THE Dollar store in Dawson Springs ky is terrible. There is merchandise laying all over the floors, there are roll containers blocking items on the shelf’s where you can not get to the items on the shelf and the roll containers also block isles

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Karen Smith May 14, 2015 at 1:00 pm

I live in Meadville, Pa and have been to the DG’s here, Conneaut Lake, Cambridge Springs, Cochranton and Saegertown. Most of the employees are not friendly. No smiles or thank yous. A woman named Misty that works in the Cochranton store was very rude when 1 of my items rang up a penny. She said that I can’t sell that to you , being very nasty the entire time. Of course I wasn’t going to purchase anything from her at that point. The store at The Downtown Mall here has a manager named Joy, who I thought was a nice person until last week. I walked into the store and she asked me what I was doing here again. Her employee Ally was very nasty to me and my daughter earlier in the week because we thought something was on sale and it wasn’t. Instead of Ally letting the nice cashier tells us that it wasn’t, she started screaming at us. Same time there was a big line formed and Ally about had a fit because she was going to have to wait on them. What kind of people do you hire and who is doing the training? If this keeps up, you WILL lose alot of business. If it wasn’t for all of us customers, there wouldn’t be any DG’s.

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Rhonda Payne May 14, 2015 at 4:15 am

The DG in Harrisonburg VA on Wolfe Street has the worst female employees. They have a thing about addressing all men as Honey or Sweetie. They don’t wear nametags. They talk more than they work. They leave carts with all kinds of store items that should be on shelves and not taking up floor space, they even stand around talking about other customers or one girl talks about beating people up. Girl called my husband honey and he thought she was talking to me . We had brought some takeout from his restaurant and I said I’ll hold that honey and then the female employee must have gotten the hint. I have worked at restaurants and I never seen such behavior .

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Frustrated employee May 19, 2015 at 11:15 am

First of all, most employees I have met call EVERYONE honey and sweetie, including myself. Maybe they WERE talking to you. MOST people in retail do this, as is evident by my coworkers at BOTH of my jobs. Just because you are offended by it doesn’t mean it shouldn’t be done. Not only do we do this at work, but we do this all the time. It is just how some of us talk. No need to be offended by it.

Second, most of the merchandise in the carts are called “go backs”. It is merchandise that customers changed their minds about and needs to “go back” on the shelf. This is generally done after the store closes due to the fact that we have to multi task between running the registers and stocking shelves, pulling merchandise forward, cleaning, and doing paperwork.

While I do not work at this particular Dolllar General you are speaking about, as an employee of one, I know how difficult it is to get everything done, especially when having to deal with customers who can not only be mean and hateful, but ungrateful and flat out rude. It is the customers who are understanding, nice and polite that make the job worthwhile. I am very fond of my regular customers who see how hard I work and treat me with respect. We have to deal with verbal abuse on a daily basis from some people, and since it is retail, we have to take it and not reply. All of this while being paid minimum wage. I invite you to work my jobs for a week. To have my college degree and education background but still have to work for minimum wage and deal with hateful and disrespectful people day in and day out. While most people do not work the long hours I do (14 hours a day on my feet the whole time), you’ll grow to quickly appreciate it when the cashiers are polite and kind. You’ll understand that men aren’t singled out when being called “honey” or “sweetie”. You will understand just how hard we work, and you’ll grow to appreciate the fact that we still have a smile on our faces for your benefit.

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Anonymous May 11, 2015 at 11:50 am

The dollar store in hot springs nc has the worst store manger I’ve ever seen. He is never at the store when really needed. I have been in the store when both cashiers were running registers and when asked where the manager is? He’s not there. He leaves associates and other mangers alone at the store for hours at a time and has a huge line every time I go in the store. He’s never helpful to his workers. He is always on the computer doing whatever he does. He made one of his employees work from 6 am till 3 and leave then come back to work that same day and close. He will not work with employee’s work availability and complaines all the time about how much he works. He will leave associates and others alone in the store at the busiest times and with 3 vendors waiting to be checked in with a line. I know for a fact that the dollar general managers are supposed to work at least 50 hrs. Not this one. I bet he works less than 40 hrs weekly. He is rude and selfish. He doesn’t know how to run his store. I will not be shopping at that store ever again until this problem is taken care of!

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Reggie May 10, 2015 at 9:42 pm

The Petersburg WV store is one of the poorest stores for checkout I have ever seen. It is not unusual to find one register open with 8 to 10 people in line. At the same time there might be 3 or 4 store employees stocking shelves or talking together. I’m not sure who is manager of this store but he or she seems to be falling down on the job. I try to not go to Dollar General because of this.

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Cassie May 10, 2015 at 7:10 pm

Dollar General in hot springs nc are not allowed to talk to customers anymore as ordered by the manager eric boylan. Really!! How dare you. What is this manager thinking. Mister manager you need to remember who contributes to your pay every time we buy a product in your store. If you are not friendly with your customers then no one will buy there. This is a small town remember that.

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Anonymous May 10, 2015 at 5:20 pm

I am complaining on Dollar General Store 7449 in Hot Springs, North Carolina. Eric Boylan is the manager. He is the rudiest and laziest person I have ever dealt with. He acts like it kills him to help you. I have heard him complain about the hours he has to work. Really!! I know for a fact he does not work his required hours. If Dollar General is not careful they will not have anything left to sale. I came through town one morning around six a.m. a couple of weeks ago and no one was at the store but there sure was stuff left out on the sidewalk like potting soil, lawn chairs, trash cans, shovels, toilet paper, a table full of shoes etc.

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Denise Biddle May 8, 2015 at 10:45 pm

I just left the Dollar General @ 600 Corman Drive in Nicholasville,KY, the man working there was very rude and threatening…every customer coming in he told them how many minutes they had left! I was sitting out in my car waiting for my family, and he clearly was yelling and badgering the other person working there! He told my family they had to hurry and leave.My son told him he was rude and he went OFF! He was out of control! I will NEVER go back in that store.

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S. Martin May 8, 2015 at 11:29 am

The Dollar General Store #6468 in Crandall Texas is a nightmare. I have notified DG of this issue in the past via online survey and saw some improvement but it didn’t last long before the store was back in bad condition. In addition to the staff being less than friendly and welcoming, it is IMPOSSIBLE to shop there due to freight blocking nearly every isle… not only one or two dollies, but sometimes many. I have photos I would love to post here! If you think you can just skip to the next isle and be able to maneuver down, its the same way. The end of the isles (at the back of the store) have large shipments stacked. Don’t worry about kids running around this store… they couldn’t if they wanted to. The freight blocks the shelves so you cannot look for what you need nor see things that they have available. Even sale and seasonal shelves are blocked. I don’t know how this wouldn’t be affecting their sales! Last Christmas a dolly full of Christmas tree boxes almost fell on me when I was trying to get down an isle. You literally have to turn sideways and scoot down each isle (and i’m a small person). The staff are not busy stocking the piles of freight.. they are talking to vendors or in back room. They only come to the front to check you out after you are standing there a while. About 1-2 years ago the store re-organized its isles and counter location. Since then it has been a disaster area in there. We don’t remember this freight issue before the re-design of the store layout. We (my co-workers and I) HATE shopping there! This issue has been going on so long un-corrected that it makes me wonder if a Regional or higher-up supervision even exists for these stores. Its an embarrassment to the little town… please fix it! Email me if you would like to see photos! The freight I took pictures of on Tuesday is still there, untouched, and its Friday.

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frank May 7, 2015 at 3:05 pm

Why do you have an employee at the clack location in abilene working who just was arrested with credit card abuse? I will advise people I know to not shop there

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Very Upset Customer May 6, 2015 at 2:14 pm

The Dollar Store in Eastabutchie, MS is the worst dollar store I have ever been into. We live next to it so we go there a lot, but a lot of the times we need something they are “out” most of the time meaning that they just don’t wanna go find it. There are about three employees there that actually work and there has been several times I have gone in fifteen minutes before they are suppose to close and they had already locked the doors and refused to let anyone in. I also went in the store one time and walked up to counter only to have the man working behind it walk off on the phone and walk outside to smoke a cigarette while I was standing there waiting to be checked out and another employee walked up to check me and a few other very upset customers out about 3 minutes later. I also have pictures of just recently when I entered the store and there things blocking isles and shelves to the point that you could not go down some of them and the toy isle is such a mess that I wouldn’t allow children down it for fear of them being hurt or blamed for the mess, this dollar store is literally the most ridiculous place I have ever been to.

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Mr B May 5, 2015 at 11:50 pm

I went to a Dollar General in my neighborhood here in Kennedy Township, Pa Plaza. The town it self is known for racism. As I was shopping and looking for what I needed this lady in the who works there was following me from Aisle to Aisle watching me as if I was trying to steal something. First of all this is a Dollar General and what would I want to steal from there.I had enough money to buy anything in the store if I wanted too. So I bought what I needed and as I was coming out of the store here comes the police pulling up in front of the store and the lady at the cash register who knows me had a conversation with him. Not only is there sometimes profiling with law enforcement but people do it also. My comment to who ever reads this from Dollar General that not all Blacks steal or rob, some of us are hard working law abiding citizens. Tell your workers to stop profiling people and do there job. The store was all unorganized, box’s and stuff everywhere. Shelves were messy and stocked.

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Mr B May 5, 2015 at 11:56 pm

Not Stocked!

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eileen May 5, 2015 at 9:32 pm

I just came from dollar general on BeeRidge Rd.in Sarasota Fl. You have a person working there who stands outside all day and night smoking. She does nothing ever but stand out side and smoke. This happens all the time I’m in there. She is also fresh and nasty to customers. Her name is Kelly. She told me I was a thief for eating cookies 3 before I paid for them. I said I paid for them she said thats stealing. That store has been a mess most of the time and shes always outside.All the other employees do all the work. I would appreciate a respond to this e mail.

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None Ya May 4, 2015 at 10:55 pm

i would love to know if its the policy of these stores to work their employees off the clock and change their schedules without the permission of that employee if not then something needs to be done. also txting the employee on their day off saying they need to come in and work or they will/ can be fired. that’s complete bullshit and just sorry the store in marble nc is just sad they don’t know how to even run the store and very under staffed but manager says they are full and then has to cut employees hrs

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Unhappy Customer May 4, 2015 at 8:00 pm

So, I live in a small town and there is a woman who works there that every time I go in is complaining about the other workers, thing is, when I watch her, she isn’t ever doing anything. She talks to her husband or mom on the store phone and ignores the customers and other workers. She also will spend HOURS talking to a customer, yet she complains that she has to do everything. I asked another girl that worked there what she was like, she looked annoyed but refused to give a comment. Maybe for fear of losing her job? The woman’s name is Mindy, and I always avoid going in when she is working, she has often angered me so much I almost said I’d just drive the hour to another store, but everyone else there is really nice and helpful. Mindy will act helpful if she likes you, but if you say something wrong, she will put you on her list of people to make miserable. She doesn’t ever do anything and I am tired of all her laziness and complaining. This is in Ellington Missouri.

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George May 2, 2015 at 2:54 pm

If you need card boxes for moving, you can always go to Walmart or Aldi’s. Just a tip so you don’t get aggravated like I did.

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greenblazer April 29, 2015 at 8:16 pm

Just want to say that I applied for a position as a Store Manager Canadate and I passed the assesentment test.Went to my interview and waited almost two weeks before I heard anything, I had to make the call to the Store Manager/ DM. Store Manager was training for DM. I have been in retail for twenty years and I have been an Assistant at all jobs. I have been with my current employer since 2005 and I am an Assistant Manager. I am ready ro grow, was excited about the training program and was ready to turn in my two weeks notice when I received a call and said they have an Assistant Manager position opened. Same pay as I make now. I didnt apply for that position and no I didnt take it.I have no idea why the position i applied for didnt go through. never got an answer. I was looking forward to work for your company but not now since i got turned to another position that I already do.

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Concerned Shopper April 29, 2015 at 7:45 pm

The Dollar General Store in Pound, VA is the most unorganized and nasty store I have ever been in. I have visited this store all of my life in our little town but several years ago it started going down hill. I love to shop at the Dollar Store and have always, but this evening we went and it was unbelievable!!! The filthy floors ( that haven’t been mopped in years) the smell f the store, and such clutter that you could not even look at anything!!! They have the store well stocked but nowhere to put the things out! We could not even get down any aisle to shop for all the unorganized items! Please send them HELP!!!!!!

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yaddy marte April 29, 2015 at 8:48 am

I don’t know about other dollar general but the one i just got hired a month ago is the most unprofessional management ever i got hired 1 month ago and i only made it to orientation when i went to my interview the manager brings me back to the office and it was disgusting it was duty there was paper and merchandise all over the place she asked me so many questions but the one that got me real angry was if i have any kids what kind of question is this so she also let me know that if she likes. me she would give me hours but if she dont i won’t get any hours and i guess she didn’t like me cause i only made it to orientation she also let me know that it was a drama free place which she was full of shit because while giving me the interview she was bashing the supervisor with the cashier she left me know about the what i had to wear just letting me know what i can and can’t wear but the things she was wearing looks really unprofessional she was wearing a polo shirt and spandex she looks like the way she went to sleep is the way she comes to work hair not done it was seriously a disaster not that I’m better then any body but i can’t work in a place like that i wish they had hotline for employees

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April April 28, 2015 at 8:26 am

I have never seen a more horrible unorganized, nothing at all safe about this Dollar General store located at 1020 W US 60 Irvington Kentucky, I have called into that store several times complaining to the manager about my concerns, not to mention just about every time I go in there the shelves are never stocked they have shit sitting in all the walk ways, they have the most rude, non caring employees I have ever seen and it’s been like this for 6 plus years and it’s just really frustrating to a customer when you walk in a store to that! I was in this same exact Dollar store yesterday and I was literally walking through the store cursing cause it’s just really aggravating to walk in a store and have to tolerate that and while I was in this Dollar store yesterday I asked for a regional number for the Dollar General store corporation and was told there wasn’t one!!! Until there are some serious changes made to this store I will not shop there anymore I will go else where!!!!

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Robert April 25, 2015 at 12:23 pm

I am a regular customer at the dollar general store in Douglasville, Ga., where the manager who goes by the name of Sigra or Cegra, has no profrofessional sales ethic
whatsoever. I have heard numerous complaints about this manager as I experienced firsthand on 4-10-15. I came in on that day and the store was very crowded with customers waiting in a long line that reached half way into the back of the store, and there was only one person at the register. When I complained about the one cash register being open, they told me that the store manager was outside taking a smoking break. What made matters worse is that the one person who was working the register ran out of the store to tell the manager and she slowly took her time to assist. These store managers need more training in customer service on how to be more professional when on duty. They may need corporate to step in and spend more dollars in training people in this area of expertise, or, things may reach a point where the reputation of dollar general will be tried and convicted and as a result lose sales and ultimately go under.

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Un happy customer April 24, 2015 at 12:16 am

The dollar store on North HWY 11 Walhalla South Carolina has the worst store manger I’ve ever seen. She is never at the store. She leaves associates and other mangers alone at the store for hours at a time and has a huge line every time I go in the store. She’s never helpful to her workers. She’s always on her ass in the back doing whatever she does. She will never open her register to help customers or her coworkers. She made one of her employes work from 6 am till 3 and leave then come back to work that same day and close for her. She will leave associated and others alone in the store at the busiest times and with 3 vendors waiting to be checked in with a line. She is rude and selfish. She doesn’t know how to run her store. I will not be shopping at that store ever again until this problem is taken care of!

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Michelle Hampton April 23, 2015 at 3:36 pm

My name is Michelle Hampton. I was recently employed by DG on Jan 29, 2015. My manager name was Travis Perry. He hired me for the position of Key Carrier/Asst Mng. He informed me at the time the position required a vehicle but was not worried about it because I lived within 5 minutes walking distance of the store and he would work with Anthony M (District Manager) on this. I started work and was promptly thrown on the cash register with no training at all of the system. I completed a total of 5 CDL’S and no more because they needed me to fill other employees times slots for various reasons. I was constantly thrown manager duties without explanations of what I was really doing. I did not know a U boat or roll tainer was, i was just taught basics of what I was supposed to do and when it wasn’t right, I got met with attitudes about my unknown knowledge. I showed up everyday on time and did my job to the best of my ability. After about a month I was informed I demoted to sales associate and 50 cents was taken from my pay because I didn’t have a vehicle. There were two other associates who are key carriers and they don’t have vehicles and were not demoted because they were personal friends of Travis Perry. Felicia Griffin traveled with Mr. Perry to often get to work (She is a key carrier). On March 29th Mr.Perry called and asked me did I quit because in his system DG had a purple line indicating that I was terminated and he couldn’t put me in system. I told him I was scheduled to work at 3:30 and would be there. I came to work and had full access to everything thing in the system so I knew he was lying. Felicia Griffin admitted that she told Me Perry that I quit and that was why he called me with the lie he told on DG and the system. He proceed to take me off the schedule on 4/1 without telling me and then put me on again without my or the other employees knowledge. When I called to see if I was on the schedule they said no. So he terminated me for no call no show. I was never able to get into the system for my paycheck stubs and now am in battle with my leasing management about my employment. I was unable to obtain an separation notice or anything. I worked at Store 13836 on MLK Dr in Atlanta GA. I intend to bring a lawsuit for unlawful termination from Dollar General. Mr. Travis Perry is the worst manager I have ever worked with in history. You do not need someone in your organization who is unhappy to have a job.

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UN HAPPY CUSTOMER April 23, 2015 at 2:01 pm

I LIVE CLOSE TO THE DG ON DIXIE HWY IN LOUISVILLE,KY. 5500 BLOCK I BELIEVE…. THE MANAGER AN ASSIT. MANAGER ARE RUDE !!! I CAN START SPENDING MY HARD EARNED MONEY SOMEWHERE ELSE IF I GET RUDENESS FOR ASKING QUESTOINS !!!! PLEASE DO SOMETHING WITH YOUR HELP, THEY DON’T WHER NAME TAGS OR I WOULD TELL YOU THEM… I SHOP THER ALL THE TIME BECAUSE IT’S ONLY 6 BLOCKS FROM MY HOUSE… I’M NOT GOING THER ANYMORE !!!!!!

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Shirley shields April 22, 2015 at 9:38 pm

I am writing because I was working at dollar general in okemah ok and it was the worst place I have ever worked until i was fired today. I tried finding a number to coporate days ago and had gotten a number to call in on a few people and how the store was ran by idiots.
First off I started April 9th which I worked from 2pm-11:40 something without a break. Then worked the the next day without a break and the wAnna b manager wanted to say something to me because her so called asst. manager didn’t tell mewhat needed to b pulled in the store in the front of the store was left outside and the ice was left unlocked because I didn’t know and that day was horrible just left every day I worked there because when someone wanted a smoke break about five times a night it took 3 to 4 employees to all go outside and stay 20-45 min at a time. That is ridiculous how they can leave one person in the store while everybody else has to take so many breaks for long periods of time without clocking out. The second night I worked there I didn’t get a break and yet again they both had to work together on everything,when it was time to smoke they were nowhere around and I worked with the manager Amanda and asst manager Mickey, (great managers) yeah right!! Numerous customers complained about them outside several different nights they came in.
On April 20th, I had a line of people, but guess what nobody was in the store to help because they had yet another smoke break that involved the manager, assistant, and 2 key managers. One lady was so furious on how they can not help when things are piling up that she went out the door saying stuff to the people as she walked by or she said she was going to anways. Then 20 min later they were still outside and a woman named Bridgette walked in and was saying stuff to them because I was the only one in the store and they were still outside smoking then right after she walked in one of the key managers told me to go ahead and take my break and another key manager came to buy drinks (which I was told we couldn’t do after a couple of days) but they can, ask me how I was, and I looked upset, well when u get left in a store to work while everybody else is on the clock outside using the buddy system it’s frustrating. So I told her I was good and I clocked out. And I walked right outside and that lady named Bridgette and I looked up to try and find the coporate number cuz I had had enough. My mom and two kids came in that day and I was so mad and I told her I was gonna call coperate on them because they were the worst people to work for. I loved the job itself but the people sucked. I called my husband everytime I had a chance and complained to I’m about them and then later of course I got wrote up for it on the day I got fired.
April 21st I came in and I got throw on stocking with another lady who complained about them to me as I complained about them to her, and I told her I was gonna call coperate and she told me her husband already called them for her. The whole night was nothing but cleaning stocking and totes. While we was stocking the coca cola man got there and he has to wait on them for like 20 min to sign off on stuff and he said he was calling coperate for how long he had to wait.
Later that night a customer came up to me in the isle as I was putting vitamins and medicine on the shelves and was talking and I got wrote up for that and I was told I wasn’t doing my job cuz I was talking to the customer as I worked.
Today April 22, I walked in, clocked in and had to goto the office and she wrote me up 3 times in the same day for coming in late today, for complaining to another employee and another for using my cell phone when she just wrote a note yesterday, but it’s funny in a way becuSe when I mainly picked up my phone when they walked out I was logging everytime they was outside smoking and I even put my stop watch on one night and seen how long they was outside and it was 28min 16 sec, long cigarettes. I can understand the phone one but I never knew it was against policy to talk to a customer I the isles or to complain WITH another employees who’s husband already called coperate.
Then I had the feed store owner come in and asked when dollar store was gonna start picking up there trash at night because it was always blowing in his part and he was tired of it.
I also got told by text message from the manager that I wouldn’t get paid for the 2 days I worked because payroll was done for that time so I guess they expect me to lose almost 16 hrs, well I don’t think so…..

GOOD LUCK !!!!TO ANYONE WHO GOES INTO OKEMAH DOLLAR STORE

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kaimen hackett April 21, 2015 at 1:15 pm

hello im posting about the dollar general in artesia at the abo complex as a former employee this store is horrible all but 1 or 2 people are related to eachother nothing seemed to be done till my shift at night ar which time trash was always overflowing things were normally all over the counter in short this store was filthy almost everyday i came in to work then there is the other problem my first night on the job i came up 25 dollars short i thought ok maybe i just wasnt paying attention enough and was focusing on speed but then i started slowing down more and more and still kept coming out even more short even my manager for the night shift had no idea wat was happening my last day on the job before i quite i worked the register one hour got really sick and the night manager couldnt reach any of the other managers or employees for hours becuase they were all decorating for a wedding and all had the next day off to go to said wedding but back to tht one hour i worked before i got sick i was triple counting my money then when i got sick my manager took over found out the next day i came up 40 short this has also happened to other people tht worked nights its not just me and im no thief i work hard for my money and last but not least i was spose to be on my 2nd writeup but i was only given a verbal and never given a wr8te up to sign even a week after said write up should have been made then the second write up i was spose to have i never got i waited the whole day after for the main manager to write me up and she did no such thing becuase again almost everyone in the store are relafed to eachother and were planning for the wedding i did not want to quite but having to pull 25 to 40 dollars out of my pockett everynight so i didnt come up short made it really hard to make a paycheck oh and one more complaint tht second write up i was suppose to get was becuase iwas 2.88 short when i was hired i was told by two different managers tht under 3 dollars wasnt a write up i will be trying the corporate number on this page but if not i will hopefully get some attention with this comment or i will be tryig to reach you through labor board iv never had such a horrible thing happen to me at a job and also i did not contact my dm becuase others did so before me with no results only other ghing i have to add is their newest manager her name is lorretta has a very filthy mouth and work habit while in frnt of customers and myself she would talk about sexual preferences and other vulgar stuff tht should not be going on on top of tht she has sloppy work ethic u cnt trust her to count a drawer and when asked to throw trash she will leave it for somone else to throw acting like she was never told to do a thing

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JOHN April 18, 2015 at 10:13 pm

The dollar general on west gulf bank in Houston Texas closes earlier and earlier. It doesn’t get dark until almost 8:00 pm and 2 days ago I went in at 6:55 and was told I had 5 minutes to shop. Today I went in at 6:25 and was told I had 5 minutes to shop. I don’t even think they have a set schedule or a general manager. The employees are great but I get off work and I detest Walmart. I know it’s a “bad neighborhood” we live in but the employees do too.

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Shayna reid April 18, 2015 at 4:04 pm

I live in Portageville MO…..and I been here 9mos and when I first moved here..I applied at the Dollar general here….I did EVERYTHING they asked me on the app……they DENIED ME….okah so I waited 6mos and reapplied….AGAIN did EVERYTHING they asked me…even took my time on the assessment test to make sure I answered them correctly and to the best of my knowledge and I just got the email saying….”WE DECIDED TO GO WITH ANOTHER CANDIDATE…. THANKS FOR APPLYING”…the SAME thing they told me 6mos ago…like WOW I come here a shop almost everyday if not twice a week….and they NEED HELP BAD!!!!…they always only have one register open…looks like they only have maybe two cashier who I see work every single day…I hear them complain about how they really need help but the managers don’t want to hire anyone. I’ve heard customers complain about the long lines and how they need more cashiers and registers open. I was really looking to help them. I have 5yrs cashier and money handling experience….I just don’t understand……….

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Laurie April 17, 2015 at 12:25 pm

I frequent the Minco Oklahoma store and let me tell you straight up that place is a joke.The Store manager is usually hiding in the office or in the back room when not outside smoking with the cashier.The day cashier is a young woman that acts like she is above anyone else and looks down her nose at both customers and other coworkers including those that have been there longer and are in a higher position then she is.There is non stop drama in that store and it is nothing while waiting for your purchase to be rung up to have to listen to the two of them talk down and scheme between themselves how they are going to get others that work their fired.They even broadcast the same to any customer that looks remotely interested.Seriously? how is that professional in any sense of the word? Its a retail store not high school and the District Manager needs to get a grip and handle things before many other customers who feel the same as I do take out business elsewhere.There are other DG’s that are cleaner and much more professional in how they are run.Most do not have aisles blocked with product,discarded boxes and plastic wrap from the freight..Most don’t have nasty floors that in some areas sound like your walking on ticky tape and in most..you are greeted with a smile and courtesy..but not this one..its eyerolls and being made to feel like your doing those two a favor by coming in.Corporate needs to get a handle on this or close down that store as it is giving the DG family a very bad name.

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Joanne Clark April 16, 2015 at 2:44 pm

Couple of months ago, I wrote and told you about how the Crane Hill, Al. store went from a great store, to a dump after changing managers. A lot has happened at the store now. Your people went in and cleaned house and hired all new employees, and I have to say —- it is a GREAT store now. Those girls have worked hard to restore a nice place to shop, and they have done an amazing job.. It’s like walking into a brand new store now. Thank you for giving us back the nice store we started out with !!!!!!!!!!!!!

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WB April 15, 2015 at 12:02 pm

Just got home from shopping at the Dollar General Store in Shopville, KY, Store # 12437 8480 E. Hwy 80, Somerset, KY. The 2nd isle I went down I was told by the assistant Manager, Denice that I would have to go around. She had a shopping cart with paper towells as well as packages of paper towels & single rolls paper towels in the floor. One isle had coolers & charcoal in the floor. Other isles had merchandise etc scattered over the floors. This is an ongoing problem. The customers should be their main priority not their own. I’ve been a manager & I don’t think I would have lasted until I retired if I had put the convenience of my patrons last. There was a post on Facebook last week telling people in the area they best not go to Dollar General at Shopville as the manager, Wanda was having a melt down, going postal on the customers. These issues need to be corrected. I’d appreciate some help with these issues. Please do not use my name as I read our complaints can be made anonymously. Thanks.

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LINDA FLORES April 10, 2015 at 9:58 am

I JUST WANT TO RECOMEND A LOCATION THAT WOULD BE A PREMO SPOT TO BUILD A NEW DOLLAR GENERAL . HWY 137 WING ALABAMA (CLOSE TO THE ALABAMA / FLORIDA LINE. THERE ARE NO STORES IN THIS GENERAL AREA FOR A GOOD 10 OR 20 MILES. MIGHT EVEN KNOW SEVERAL PEOPLE THAT WOULD BE WILLING TO SELL LAND TO BUILD ON MAIN HWY 137 WING AL.

LINDA FLORES

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Karenaureli April 8, 2015 at 7:18 pm

The manager on airport road in Hot Springs AR is extremely rude..I over heard her speaking to a young man very rudely! I don’t know her name..but she is the manager of that store… I will be shopping some where else from now on..very yucky attitude.

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Linda April 8, 2015 at 1:59 pm

I need to get in contact with someone that can help me. I can’t find any numbers.

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Linda April 8, 2015 at 4:32 pm

I have some questions and feel like I have have discriminated.

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Mr B May 5, 2015 at 11:54 pm

EEOC

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unhappy customer April 8, 2015 at 12:06 pm

I have been to the dogwood Dr Milton Florida location multiple times and it seems one of the employees there either hates her job or is just plain rude at all times. Her name is Christine and always has an excuse for being unable to do something or even help find something, the first couple of times I gave her the benefit of her stating she was new and training to be a manager. Well as a manager you should know your store by now and your customer service should not be so horrible. If this is the type of people this company hired to be the face of their store and manage their day to day operation, I certainly will not return. I am well known in my area by many up and up individuals and I assure the word will be spread about this location and how poorly it’s ran and it’s customers are treated!!!

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Alice April 7, 2015 at 11:35 pm

Boy oh Boy is Mr. Turner turning in his grave for running his beloved store he built all those years into the ground.. All the Executives should be fired for allowing this to happen.. Shame; Shame; Shame on you..

By the way when in the heck are any of your lazy “Customer Service” people ever going to respond back to my email I sent back in 3/19/15.

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Pamala mooney April 7, 2015 at 5:05 pm

We live in woodland Alabama and there is not one Dollar General in our area it would be nice to have one close to us we moved from Waco Ga to woodland Alabama this month but we shop at Dollar General when we go to Bowden Ga.

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KJB April 6, 2015 at 4:16 pm

I reside in Statesville, NC. I just returned from shopping at the Dollar General store at
3341 Taylorsville Hwy, (store #02393) Statesville, NC. Upon walking into the store I viewed a employee (?Name?) /Cashier.(tall man with dark hair) Checking out a customer.. He was on the phone and continued to speak while checking the customer out. I found that quite Rude. I proceeded to shop for my items. This “man” started walking around the store while still on the phone and pacing the aisles. Again, quite unprofessional ! When I was ready to check out he was no where to be found. I’m writing b/c I have been unable to locate the name of this stores manager. Perhaps you could relay my concern to him/her. Thank you. KB

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Ashley Davis April 5, 2015 at 3:48 pm

I work at the new dollar general in lakeshore missississipp my boss wrote me up said I was being rude to customers I wasn’t being rude to anyone and she said my stocking was slow how could I stock when I never got a chance to leave the register I was the only one in the store besides the manager and she was outside doing mechanic work in the parking lot and in her office I like dollar general I want to transfer to the kiln or waveland ms store we have only been open two weeks so how old do I have to stay at this store before I can transfer

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Ashley Davis April 5, 2015 at 3:51 pm

How long do I have to stay at one store before I can transfer

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Wakiies April 5, 2015 at 2:09 pm

I was Transferd From Savannah Ga To Work At a Store In Washington Rd Atlanta Ga , I Never Received a Schedule Or Call Back

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Kathey White April 3, 2015 at 2:35 pm

Store #01607 in Alabaster Alabama could use some management training. Apparently and quite loudly reprimanding an employee while several customers were shopping. Even if employee needed to be reprimanded, the manager should do this behind closed doors in a more professional manner. Yelling is not appropriate!! Qeez show some respect if you want respect.

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kelly April 2, 2015 at 3:10 pm

Charging a one dollar cash back fee is absurd! You make enough off of your custmers anyway…can you say RIP OFF??!!

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Lisa Standridge April 1, 2015 at 4:30 pm

Your Tunnel Hill, Ga location needs some classes in customer service. Obviously you can’t go in and have someone with you and them make a separate purchase. I had 4 coupons and he had 4 and the store manager refused to let me make a purchase and him. W are not married and I feel like he’s a completely new customer! The manager argued for 5 mins with us before I said screw it and left!!

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Tiffany March 31, 2015 at 8:35 pm

Employes are rude and lazy at the cassville store in cartersville ga … The store is so nasty I can’t even walk in there anymore,,, employees all need to be fired in this store … And now your company wants to charge a dollar to get money back after I just spent money in there store , all of your stores need to be closed down cause your a rip off and hire shitty employes an the stores are nasty.

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Mary March 31, 2015 at 11:12 am

Your New Lexington site is by far one of the worst ran stores I have ever been in. Filthy, cluttered mess. Typically store manager and at least two other employees can be found outside smoking while one stays to maintain the customers with a long line.
I think maybe it’s time for new management.

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Natalie Kloster March 31, 2015 at 10:45 am

Region 633 IS AWFULL.THE NEW DM IS NOT VERK KNOWLEDGEABLE IN HER JOB.WHERE DO THEY GET THESE CLOWNS TO WORK FOR DG?? THE CIRCUS???

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Natalie Kloster March 31, 2015 at 10:43 am

DOLLAR GENERAL HAS BECOME A JOKE.IT HIRES KRAPPY PEOPLE THAT TREAT CUSTOMERS LIKE DIRT.I WILL START SHOPPING AT FAM DOLLAR FROM NOW ON.MAYBE DG CAN LEARN A FEW THINGS FROM FAMILY DOLLAR ON HOW TO TREAT CUSTOMERS. ..

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Natalie Kloster March 30, 2015 at 9:08 pm

I WAS DISRESOECTED SEVERLY BY A STORE EMPLOYEE AT DG SATURDAY.3/28/15I CALLED THE DM OF THAT AREA TOLD ME THE PROBLEM AND SHE DID NOTHING.ImNIW GOING TO CONTACT REGIONAL TO GO FURTHER.DOLLAR GENERAL HAS SURE GONE DOWN THE TUBES WITH THE HIRING OF IT’S EMPLOYEES. MY 12 YR OLD GRANDSON COULD DO BETTER!!!.

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samantha doehr March 30, 2015 at 7:27 pm

Rude employees over at the dollar general in lorain ohio on 6th street. Everytime i go in there, they harass me over the loud speaker and then they accused me of stealing. Yall got it on camera, you know im not stealing. I may not be able to make my mind, it is caused by my ADHD it causes me to put things back and take my time when i shop. So this to me is discrimination against poor customers. Then this employee walked up to my husband and told him that she had been watching me on camera and she had been continuing to watch me on camera. Is this how you treat the people that walk into your store? I have been going to this store for 8 years.. Actually maybe longer and never been accused of anything. I spent money everytime i came here never took anything. Your losing a customer for good! Thanku for the rude behavior and rude comments.

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DG Shopper March 28, 2015 at 8:58 pm

Worker at the Dollar General Store very disrepectful to me just because I showed him my recepit for my purchase which was buy dog food get the treats free but it did not give me the treats free it charged me. I told him whatever he needed to do refund the whole price or give me the difference was fine because I was in a hurry that my husband was driving me crazy wanting me to hurry and he mumbled I think he already did. I want something done about this. I shop at DG all the time and I am not rude to the cashiers and I should be respected. Please contact me.

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Tony Henshaw March 28, 2015 at 12:29 pm

Dollar General #11362 – MOW YOUR YARD!!!
My neighbors and I have worked hard and poured our resources and energy into building a thriving and clean neighborhood .
What does it take for a private, commercial entity like yours to mow your yard?

This is a simple, basic activity that every homeowner performs weekly.

PLEASE MOW YOUR YARD!

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Steven March 27, 2015 at 12:09 am

I visited the Whitehall WV store, I believe store 900. I was really frustrated by the store manager who is a college drop-out and only twenty four. She dodges customer complaints by telling the customer she doesn’t know and then brushes them off and disappears. She is rude and says things like if u dont like it dont shop here. She has ran descent employees that have tried to make a difference. She is by far the worst manager in the Fairmont area. The store looks like a pig pen wit dirt floors. The employees seem like they are tired of the embarrassment of their manager.

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sara April 6, 2015 at 11:43 am

I had recently shopped at the DG in bailey nc what a joke the manager they had before was way better this new lady has no idea what she’s doing and is very rude when I asked her where something was she had to ask the cashier. She is no good I was a regular customer now I will be shopping else where . I hope the other lady comes back!

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Teresa Sadler March 21, 2015 at 8:56 pm

I have been reading the FB page for couponing at Dollar General. Unfortunately, none of my surrounding stores had the 70% off this weekend. According to some posts, people were in stores couponing and the employees didn’t even know their store was doing the 70% off. Talks of cashiers being rude, refusing to take coupons, etc. Signs were posted in a store advertising the sale and had “no coupons” written on it—-customers had been using coupons at all the other stores. Something needs to be done. Every store needs to have the same rules and be on the same page. Cashiers need to know your coupon policy. Sometimes, we customers know more than they do.

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SGT Tom Bailes DOD Ret March 18, 2015 at 11:13 pm

As I work for one of the major vendors doing business with Dollar General. Today, I was verbally attacked by a Dollar General employee. Then three including the Area Manager (Brandi) accused me of verbally attacking the employee. I DID NOT DO THAT! Two, Dollar General employees and the Area Manager (Brandi) lied to my Supervisor who came in a few minutes later. After calling on Dollar General stores for nearly 2 years I resigned with my company today. Many years serving Our State & Country I will not have my Integrity diminished by some high school dropouts that Dollar General seems to employee. After 40+ years in the business, Dollar General is the worst & nastiest stores I’ve ever been in.

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Samuel Ruiz March 18, 2015 at 11:06 pm

During the brief time I worked for your company the.store manager acted very unprofessinal and used profanity multipal times and made me fedl very umcofartabe. She would also speak in a negative matter about empoyess while they were not present. I regret for your company the breif time I was there.I had the misfortune of working at the location on division in Wyoming Mi

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darlene perry March 17, 2015 at 10:56 pm

I live in TN. and today I stopped at 3 here is the store numbers 4640, 2725 and 256 of your stores which all of these are on Rutledge Pike and I was using coupons and I was informed that I could only use 1 coupon per transaction so I had multi coupons and I had to do a transaction for each coupon and I ask when they changed they said it was corporate that did that and I ask what about the Sat. deal $5.00 off $25.00 and he told me only 2 manufacture coupons will be allowed Why has this changed. I usually do most of my shopping at the Dollar General but if that’s the case I will go somewhere who will allow as many coupons as I want to use

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Jaycie March 12, 2015 at 1:05 am

I work at the dollar general in snow hill, I’m 8 months pregnant. As of last month my manager took me off the schedule without warning and refuses to talk to me about it. I go to the store and he literally dodges me, I call him, text, call the store and never an answer. I tell the other managers to have him call me and he doesn’t. Also, in the past 4 months I’ve worked barley 10 hours a week while his friends who are part time work almost 40. I’m not the only one he shorts in hours, the other cashiers and even one of the managers he shorts to give his buddies all the hours they need and conveniently to work the same times as he does. When I confront him about it he claims there is a “shortage of hours” Anyway, I feel like I have been discriminated against for being pregnant, I’ve never had a problem working and have always performed my duties to the best of my ability. Not once have I had a complaint from other managers nor customers. Also, he never started shorting my hours till I was about 5 months pregnant, I’ve tried to finding a new job but other companies are not willing to hire me this far in my pregnancy, which is understandable.This matter needs to be addressed or I will file legal action.

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Whitney James March 10, 2015 at 7:21 pm

I would like to know why I’m considered a “no-hire”. I worked at Dollar General in Anson Texas and busted my butt many of days and nights & I had customer compliments all the time. I had to quit and move back to our home town in Florida because of a family Emergency & I go to reapply here and I was done with the interview & he calls me 2 hours later saying I’m a “no-hire.” So I would like to know what to do to fight this. I did nothing wrong and I don’t like having a bad reputation as would love to pursue a long term career at Dollar General here in Palatka Florida. Thank you.

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Mary March 24, 2015 at 12:28 pm

Whitney,

I was a manager MANY years at DG, The Store Manager or the DM had to put you in as a no rehire. I don’t think it’s fair and I would call corporate and get it fixed. The new store you applied at can’t do anything to get it reversed. I has the same problem trying to rehire previously employed people.

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Billie Metcalf March 9, 2015 at 3:41 am

Your store in Annville, Kentucky is the worst store I ever walked into. Unfortunately I live in a small community & until today, my family & I did alot of shopping there. I went to your Dollar Store to get few items, milk, bread, dog food, so on. Of course half of the things I needed wasn’t even available. Anyway, I got & paid for the items that was actually there, then stepped outside to my vehicle when the evening manager, I assume, came running out accusing me of stealing. She demanded my purse, which by the way is barely big enough to hold my billfold, because she said I put stolen items in this tiny purse. I asked her what I was suppose to have stolen, but I got no answer, so I wouldn’t let her have my purse. She threatened me & I left. I had been home for a little while when I get a call from my mother, who is hysterical because the just heard my NAME go over a police scanner saying that I was shoplifting from the Dollar General Store. I was very upset. I called the manger of the store back % agian I asked what I was suppose to have stolen, then she finally says I was suppose to have taken cans of dog food, a bag of dog treats, & dog toy. WHAT??!! Seriously!?! First off I bought 3 cans of Alpo wet dog food & a 3lb bag of dry dog food. I even asked the cashier when they was suppose to get more in because the shelves was empty. They didn’t even have any dog toys! Anyway, after exchanging words with this evening manager, she asked about my receipt, so I told her to look in the damn garbage can behind cash register 2, because i told the lady I didn’t need it. Big mistake. Anyway, the manager searched the garbage can & found my receipt backing up everything I had said. Needless to say, I didn’t even really get a apology & instead of doing that & making sure that it was announced on the scanner that it was a mistake, I got nothing. This was very upsetting & stressful for me. This store is full of rude & pushy employees. I only shopped there because it was close to my home & it was cheaper, but the employees in this store have a reputation of doing this to customers all the time. I understand being proactive, but when they go so far as publicly embarrassing people, then something needs to be done. I’m going to be talking to a lawyer & see what my rights are, but I’m pretty sure I have a good case of defamation of character, & possibly emotional distress. They had no right to announce my name like that, especially since they had no proof what so ever. I’m 100% serious about doing this because I’m tired of the treatment I have got from there, what was done to me today, just made it easier to do. I would appreciate an email from someone there at your corporate office sooner rather than later. I’m not leaving my phone number on here. If you think that if you ignore me that I will just go away, then your wrong. I’m very upset & embarrassed. Someone needs to be held responsible for the way I was treated.

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wesley March 7, 2015 at 7:37 pm

I was in your store today in lakehills Texas and 9 out of 10 your severs doesn’t work its not the employee problem its your severs why do they have to go threw the problems all the time I sure they have told you about it why cant dollar general up their system

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Tony Mathis March 2, 2015 at 6:15 pm

To whom it may concern: I was employed by Dollar General as a sales associate, store location 4431, 7071 Raeford Rd. Fayetteville, N.C. I was unfairly, and unethically terminated February 1, 2015 from my Job by the store manager (Mary Rackley) and District Manager (Tonya Jackson) without empathy, it was done out of retaliation. February 1, 2015 I was scheduled to work 4431, a shift, 5:30p.m. to 9:30 p.m. at my store and approximately around an hour prior when I was to supposed to go in on my shift, I was during the time at a store and I was having vehicle trouble, my truck would not start. I have gone through termination dispute, that didn’t do any good, Gloria from termination dispute was biased for Dollar General, and Gloria was not clear to some questions I have asked her or she didn’t have any answers… One of my questions I asked Gloria,and she didn’t have any answers is…

– “How can My manager and district manager terminate me because I did not show up for my shift, especially when I had a substancial reason(s) not to be at work?

– #2 Why don’t they (Mary and Tonya) terminate employees that has any “no calls and no shows”?? Gloria had no answer for these 2 simple questions along with other questions I asked, and Gloria did not contact or follow up on asking any of my creditable witness(es) I provided to her as well, Gloria says she investigated.

Dollar General managers break policies and rules, and hold double standards. This is just wrong on top of wrong! I like to have an executive, or Ceo from Dollar General to call me about this serious matter and to inform him or her about some other problems that as been going on too long. 910-551-3896 or 910-584-8975.

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Janice Howard March 1, 2015 at 9:37 am

I made a recent concern about my hometown Dollar General and you assured me that
The nasty store would be cleaned up. I have monitored the store since that time and I
Am very unhappy about the lack of results. The floors of this store are completely worn
Out and pose a threat to someone falling. The store walls are disgusting and filthy.
This store requires more than a phone call. I have asked why the store is so dirty and
The reply is Corporate will not hire enough employees to clean the store. I really like the
Chain but am being forced to use your competitors.
This store really needs tender love and care.

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Heidi Campbell February 26, 2015 at 8:04 pm

I am writing about numerous incidences at the Sheffield, PA Dollar General, I was told after 3 times that my drawer was over or short and that I would be left go if it happened again. After the fifth time, I asked I thought I would be fired. I was told ” I can’t because we are short handed and need you……………I was told I was being used. After each shift I never knew if I had a job or not (I had anxiety about this).

After I was hired, four (4) other people were hired after me and they received more hours than I. They received 14 – 16 hours a week and I would get 12 hrs. down to 5 hrs. a week. I believe I was discriminated against because of my age ( 55 yrs. old) and the others were younger. I was only shown running register, stocking totes, cleaning restrooms, sweeping and mopping when needed. The other (new) employees were shown ALL aspects of the store.

I worked 3/15/15 and was told that I needed to 2 do Roll Tainers that I have never done before and never explained to me.

I have covered when other (new) employees didn’t bother to show and have offered to stay if needed.

I called the store and talked with Mara Johnson at the end of March and asked that she put on the calendar that I needed February 28tth off………..I had a shower to go to and then a fund-raiser for my for great nephew who had cancer and had been at the Children’s Hospital in Buffalo for several months. I checked the calendar about a week and half before that date and Mara had put on there that she wanted the day off. Guess who got it off…………..Mara Johnson, Assistant Manager.

Another situation that bothered me is, Thanksgiving Eve, a teenage girl came in and tried to buy cough syrup. She was under-age and Mara Johnson asked Tabby Gadley what to do, she stated use our date of birth……..totally illegal. Numerous cashiers are not asked customers for ID when purchasing cigarettes. When I ask for ID, I am told so and so didn’t ask for it, all I told them was my verbal date of birth.

A employee was let go and when I came in the next morning I was told he was fired and why he was for stealing. This should never have been told to me………..it is confidential and like a medical record. This information was also told to a vendor which I heard while I was running the register.

When I was hired I stated that I would like to stock merchandise as I had never ran a register. I was told that I needed to learn all the jobs involved in the store. Well, I ran the register. A person hired after me stated that she did not like running the register and, guess what, she did stocking (very rarely register).

I feel that I was discriminated against because of my age (I was the oldest employee) and plan on filing a discrimination charge.

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BONNIE J ETERIDGE February 24, 2015 at 10:41 pm

THIS IS ANOTHER COMPLAINT RE: YOUR COMPANY. I DO NOT UNDERSTAND
WHY IN THE WORLD YOU WOULD REMOVE SOMEONE WHO IS PERFORMING
AS WELL AS YOUR MANAGER IN MARISSA, IL 62257. I WENT THROUGH ONE
ORDEAL AT YOUR STORE IN COULTERVILLE, IL 62237. I DID NOT GO INTO
THAT STORE UNTIL YOUR MANAGER AND ASSNT MANAGERS WERE GONE. THE MARISSA STORE HAD THE BEST MANAGER EVER AND HIS STAFF WAS GREAT TOO! YOU NEVER FOUND THE STORE A MESS, HE WAS ALWAY ON THE FLOOR WITH HIS STAFF WORKING SIDE BY SIDE AND AS MUCH AS THEY WERE.
IT IS YOUR LOSS AND I THINK THAT YOU NEED MORE PEOPLE AND MORE MANGERS LIKE THIS MAN. HE WAS THE REASON THAT A LOT OF PEOPLE WENT TO YOUR STORE AND IT IS SUCH A SHAME THAT YOU HAVE FIRED HIM!!!! WHEN THERE ARE A LOT OF YOUR STORE THAT THE STAFF IS RUDE, NON HELPFUL AND THERE ARE BOXES ALL OVER THE PLACE. AS A MATTER OF FACT, I WAS IN ONE OF YOUR STORE IN ELLISINORE, MO AND WITNESSED YOUR PARKING LOT AND YOUR ENTERANCE DOOR WAY FULL OF ICE. AS A MATTER OF FACT, A LADY FELL ON BOTH KNEES, I OFFERED MY NAME AND MY PHONE NUMBER TO THE LADY IF SHE HAD ANY PROBLEMS THAT I COULD BE OF SERVICE TO HER RE: ANY TYPE OF ACTION THAT SHE MIGHT BRING AGAINST YOUR STORE. WHEN TELLING YOUR STAFF ABOUT THE DOOR WAY BEING COVERED WITH ICE, THEY KEPT WALKING TO THE BACK OF THE STORE, WITH THEIR HEAD TURNED AND TOLD ME THEY WOULD TAKE CARE OF IT ONLY TO SIT THERE AND WATCH THEM DO NOTHING. THE NEXT DAY IT REMAINED THE SAME AS THE NIGHT BEFORE. PLEASE KEEP THE MANAGERS AND THE STAFF THAT WORK SO GOOD TOGETHER AND MAKE YOU DOLLAR GENREAL A PLEASURE TO WALK INTO. PLEASE BRING BACK MR. WAYNE, OUR MANAGER TO THE MAARISSA, IL STORE.

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John Brashear February 24, 2015 at 5:31 pm

I have bought products from DG for many years, but all of a sudden they decided to stop carrying my favorite drink and told me they would never carry it again, (Lipton Half and Half) I was told I was a liar by the manager when I told her it was in the system and always scanned correctly, she told me they didnt get paid for the product, yet refused to believe it was indeed in the system, and was rude and had an attitude from the moment I answered the phone, when she found out I made arrangements to buy the drink from the store in Mounds she told me that would be stopped even though the local manager and vendor (Pepsi) worked it all out, I am amazed someone like her works for what I used to consider a good company…..yet I no longer do business with Any GD store now thanks to her….

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lisa February 21, 2015 at 8:07 pm

Pine Road /29….We visited the Dollar General in Newnan Georgia to buy a pair of socks it was a very unorganized door there was one aisle with no prices on many of the things and everything was strewn down the aisle everywhere. I chose a pair of socks they did not have a price on them got them up to the counter and was told I couldn’t buy them because they didn’t have a price on them. The guy at the register then called my manager who said she couldn’t sell them because they were not priced. I said both y’all need to find a price cuz these are the socks I want I’ve never been in a Dollar General and been told I could not buy a product that I chose off of the shelf. She found another pair of socks which were nothing like the ones I chose and ring them up as them socks. This is a very unorganized store and needs to be cleaned up I’ve never seen a Dollar General Store that look like this before that smelled like mildew and the floors were not clean and it just look like a dirty store. So I bought a 1.99 pair of socks for 3.00 because the didn’t know the price.The point of this story is CLEAN UP THIS STORE.IT’S VERY UNORGANIZED. SURPRISED THIS IS ALLOWED AT A STORE!!

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eve February 21, 2015 at 7:59 pm

I would like for the CEO Richard dreiling to call me about my complaint my phone number is 903 692 **** in texas

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eve February 21, 2015 at 7:54 pm

I worked for dollar general for 6 years and they refused to pay me for my vacation I put in close too 80 hours or more each week and our store was 3rd in the company sales but the DM did not care about that she came in once a month and complained but our customers was happy our sales were up and I was fired for doing my job and when the DM fired me over half of my employees quit and custmors quit come y’all sales or down now I was the manager of dollar general and my DM was mellisa garret and her Bose was deb so they need to investigate there jobs and quit firing people that do there job that there told to do by the dm

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Wayne Alt February 20, 2015 at 3:15 pm

Would like to speak to Mike Clossen about Cigars

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The Martins February 20, 2015 at 1:32 pm

On February 19, 2015 my husband and I went to the Dollar General Store #11064 located on 133 Taska Rd, Red Banks, MS 38661-9797 at 9:40pm to trade our small back-up propane tank for another one since our large tank ran out. Upon arriving to the store we checked the outside cage to make sure their were ones available with the blue tags attached as we usually do before proceeding in the door for purchase. Once inside the store we noticed they had at least two visual employees working at the time (man/woman) and no other customers in the store. My husband proceeded to ask the young woman if they had propane available to purchase and she replied yes, he went to the counter for the young guy to ring him up, when the young guy said he didn’t have any propane without even checking the outside cage, the clerk walked away from the cash register and put the lock on the left side entry door, never checking at all. The reason we are complaining about this incident is because this has happened on several occasions, so we decided we would start checking for ourselves before entering the establishment. This is the second time we have went to this store 15 to 30 minutes before closing in the winter to purchase propane. We \believe the employees do not want to go outside in the cold and retrieve propane for their customers. I decided I needed to confirm my suspension, so the very next morning I called this store #11064 one minute after reopening the next day and asked if they had propane and was told yes, then I proceeded to ask the young man if they received a delivery this morning and he quoted no. This store has horrible customer service and do not care or have any compassion for their customers. Which is very sad especially in the freezing winter months and the store was still open for business. Thank God for the Slayton Travel Center and store that was about 5 miles up the street to received excellent service. We will no longer patronize this store #11064 which has a bad reputation among other customers as well even though it is in our neighborhood, I will spend the gas and will travel further for good customer service instead and others should to. Loyal Customers Please be Advised of Store #11064!

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Patrick Schramke February 17, 2015 at 2:12 pm

I just had a question about the qualification for a corporate position as in a store manager or district manager position and what the requirements are for these positions. Also would like to know if military service in the supply department is enough to qualify me along with retail expereince as assistant manager at a convenience store

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raquel barris February 11, 2015 at 2:37 pm

Hello my name is Raquel I applied to one of your stores in Las Vegas NV by lake mead and nellis. At the time I applied for a position for that store I got the run around. The hiring manager said they were hiring then two weeks later said they weren’t understandable. I go all the time to this store cause its right down the block from where I live and this week there hiring. I know I’m qualified for the position. But the hiring manager keeps giving me the run around. The employees told me there looking but he isn’t doing his job to hire new people I feel like he’s prejudice. Please contact me at 347-400-****. I took in an application and spoke to him several times. And still no response. I love your stores and I would love to be apart of your team.

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Ms Anderson February 10, 2015 at 2:27 pm

Ms Anderson

I meant your quality assurance unit in my previous post.

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Ms Anderson February 10, 2015 at 2:25 pm

I was in Brookhaven, Ms Dollar General located on Jackson Street on 2/10/15 @ approx 12:45pm. I needed to use the restroom . I asked two workers if there was an in store public restroom and both workers told me there was not one. The DG worker who was the cashier for my transaction told me that in order to keep people from messing it up they don’t let people use it. I am highly upset that I was denied access to the restroom and would like someone in your Qunlit you Assurance office to contact me because I want to file a formal complaint.

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Sarah Sandberg February 3, 2015 at 9:56 pm

Can you help with the sign in prossess for the dollar general digital coupons web site please because i am having major difficulty with the sign in process.PLEASE HELP!

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Sarah Sandberg February 3, 2015 at 10:04 pm

I need more info that can help with the sign in process PLEASE find out what you can do and let me know what you find out what you can do to help me because i need all the help i can get to get signed on to the dollar general digital coupons website PLEASE HELP SOON

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Sarah Sandberg February 3, 2015 at 10:07 pm

sooner is better than later for helping me with my problem with signing on to the dollar general digital coupons website PLEASE HURRY

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AngryEmployee February 9, 2015 at 3:05 pm

If there’s anything I’ve learned working for this company for the last few months is that you’re most likely not going to receive help. They only value the money they make off of their customers, not the customers themselves, and judging by how I’m treated at my store location, they value the employees even less.
Switch to Family Dollar, sweetheart.

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shopping January 30, 2015 at 11:46 pm

Out of this, some 60% of the users hail from smaller towns.
Many e-stores also offer discounts over traditional brick and mortar outlets as they ship goods out from a central warehouse and can afford to
pass on those savings to the consumer. Many stores have time-specific sales
so plan accordingly.

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Theesa Hayes January 29, 2015 at 12:43 pm

I would appreciate if Dollar General would look into the possibility in opening a story in the Crab Orchard, Ozone, Westel, TN. area there are no stories around except gas station for about 20 miles.
Thank you for your consideration,
Theresa Hayes

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George C.McLean January 27, 2015 at 9:22 pm

I would like to draw your attention to the Dollar General Store, located in The Plains, Ohio. I am in the store several times a week picking up this or that. I live on a limited budget and I can get tings there cheaper than at the grocery next door, for the most part. My comment is to praise one of the employees, whose name is Heather. (I do not know her last name). I have dealt with her many, many times and she is always cheerful and extremely helpful. I asked about some prices and she checked them for me and then told me I could get stuff in the next aisle over for a dollar. She is just so pleasant she makes shopping a pleasure. I don’t often take time to write to a corporation, but this young lady merits the time. Quite frankly, I think she deserves a raise and a bonus , too boot. Thank You for your time and consideration. GOD BLESS.

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Jessica January 19, 2015 at 8:29 pm

I think its pretty rude when you walk past doller general and are on the side walk and the assistant manager comes out swearing at you in front of little kids telling you to get off their property and then having the cops show up at your house five hours later this company is a joke and I will never spend anymore money with them

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anita January 15, 2015 at 7:08 am

I had worked for this company before years ago and my my mom past away I had to deal with the funeral decision and had to take a few days off and the boss at the time told me that she just gunna let me go and now I can’t even get a job there now because she put on the computer that i,’m not rehirable cause my mom past away, just wondering what I should do because I got a place here that wants to hire me but I can’t cause of this!!!

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Deborah Robinson January 8, 2015 at 9:52 am

I’m an ex employee whom would like to either excess the web site to get 2 information or need to know when the 2 will be sent out. And would like to know some info on the store I was unjustly terminated from by Albert Gonzlas, I was one of your employees that enjoyed my job and worked my way up from a part-time sales associate, to a full-time employee, a key carrier, to assistant manager and to the manager. I only held the manager position for 6 months until Mr. Gonzalez decided he wanted a young lady with 3 months experience to manage the store. I do know from a couple of employees that quit and your customers she found out it was harded then she thought because when she got there it was easy. Well that is becuase that I was there at least 10 to 14 hours a day 6 to 7 days a week. I did everything I could to make sure freight was out and customers were taken care of. I was a good employee and did not deserve to be done the way I was. Your company didn’t even help me in that area, except to transfer Mr. Gonzalez after the fact, he did not help us out except for sending Jeff from the Clyde store (which I found out he was there to decide if he wanted the store). I asked for help from Mr. Gonzalez for months even before I was manager, to get the store in shape, in when you hired another lady to be the manager and Cindy Barker lasted not even 2 months and she felt the same way of no help. Mr. Gonzalez said your HR department hired Ms. Barker because she had more retail experience. She couldn’t handle this high volume and hire employee turn over. #4154 in Big Spring,Texas is a complex store with alot of high volume in sales if the employees know to put high selling product out first, the high turnover for staff is due to a job that is difficult but to me was rewarding, and it is a high sink store, due to the area and no cameras in critical sections of the store. And yes I did report it and request additional cameras and was told that if we were more diligent in watching customers we could stop the shrink. That was a redondent response being way understaffed. And being understaffed was a problem due to supervisor not keeping his word of pushing applicants through and I would be waiting for up to 6 weeks or more for a verifacation on just one applicant and by that time they had obtained employment somewhere else. And I put a lady to work 3 days prior to her being completely put through the system and as I was let go she remained with the company and I understand was transferred back to a store in her home state. I might have made a mistake and asked to be
Repomanded by write up, demoted or even transfered to a local store for my mistake, and was told that termination was all he could do. I came to work at 6 am May 2nd and Mr. Gonzalez came not to long after we did, let me work a full day and right before the manager on duty came in Sandra Pinto a key carrier the employee I put to work to early. Mr. Gonzalez told me that HR had told him to terminate my employment, but I found out that was his choice, he could have reprimanded me in some other way. My opinion is he wanted this young girl from Colorado City, or he promised her the store for reasons I can only speculate (which I know how men in that position will do some younger females), I was crushed when this happened knowing that I gave my all to your company even forgetting my husbands birthday becuase of my mind being focused on the store and eventory which fell on his birthday. The store was my main focus in the 19 months I worked for Dollar General. It took me over 8 months to move on and if you can’t tell by this message I’m still not really past it. I gave my all and was kicked in the stomach by the company on several accasions, when I was up for assistant manager and the manager Joshua decided to let me do the job, run the store when he took off for several days at a time, when he went to school for a week, or he just wanted to take time off and he put me on the alarm list as the main contact because he didn’t want to answer or get up and go to the store when the police would call for a store check and a walk through. Even when the store was broken into he would not answer his phone, mine was charging in another room and the police department came to my home beating so hard on my front metal door they left indentions of their flashlight. He only came that day after I phoned his mother which lived with him and she woke him up. He showed up for maybe at the most an hour called in to have door fixed and helped me put some cardboard over where the perpetrators broke out the front glass door as they did at the store across town the day before. And left me to take care of everything else. But would not promote me until I called the home office on him, and after Mr. Gonzales came down and talked with him about it. But Joshua retaliated by my first write up by management over being 3.00 short in my register, but I found out that was company policy. And him hiring a young man named Matthew, when I asked to be the assistant he brought Matthew and I into backroom and told us both it was between us two but it wasn’t up to him whom got it and that wasn’t true at all. Which upset Matthew because he hadn’t been there but a few months and even told me he wasn’t qualified for it, and he left not to long after that. And then Joshua took off for 4 days because of being short handed for a couple of months, and told me when he came back I could have 4 days off. He never returned and I was put as interum for a while.I asked for the position as manager and Mr. Gonzales said he would do everything he could for me. Then Ms. Barker was brought in, after she left and went back to Family Dollar and no one else wanted the job I finally was told I got the manager position. I was his (Mr. Gonzales’s) last resort. But I was happy to get it sense I was and had been doing the job for months anyways. And did the best job I could with very little training by Mr. Gonzales and hardly any type of training from any other upper management accept for the manager #3220 ,Diana Perez she was such a blessing and helped me any way she could, from, the computer work, pep talks, sending employees to help, seeing my issue with the hiring so she hired a couple for me, sense I was not getting help from the supervisor in that department. Even after I got the job one of my employees gave notice because he was tired of only putting out freight everyday, so Mike email HR about the lack of help from Mr. Gonzales. Mr. Gonzales came down and offered Mike management in training, Mike turned it down, he was very shy and not interested in working and being a boss. He wanted to travel and set up new stores and do resets. Mr. Gonzales told him you had to be with the company for several years before you could do that. And then later I learned teams were being put together and hired for what he asked me and Mr. Gonzales if he could do in the company sense Mike was single and had no ties to anything or anyone. Sad he was lied to like that but Mr. Gonzales had a habit of that if it wasn’t his idea and or would benifit him in some ways. I never reported any of this because I believed my supervisor had my best interest in mind. Because of my hard work and dedication to Dollar General, and in the long run my trust and dedication got me nothing and my trust in upper management, showed me that all my hard work, dedication, and my love for the store, customers and the company. I should have taken it slower and not jumped into any management position as quick as I did. I should have learned more about the way things were done and learned how employees were treated by some of the upper management. I was even accused of not paying for products, and I provided proof and still had to talk with HR and write out a statement. I should have realized then what my supervisor was trying to do. I didn’t think he was not going to let me keep my job, he didn’t want me to have the manager position so he found a way to get rid of me, and I did put Sandra Pinto to work, I had me and 3 employees at Easter so I let her work with me. But I called Mr. Gonzales the Thursday before I let Ms. Pinto work, and left him a message about what I was doing and he didn’t call me back till Monday evening. And told me I better not or I could lose my job, so I told her what was going on and she would have to wait till I called her back. And she called Mr. Gonzales and lied on me saying I gave her keys, alarm codes and safe combinations which I didn’t. But HR believed someone whom was upset at me for a couple of reasons. Letting her start work, taking her off till HR approval and making her go by policy and really do the key carriers job. But I wasn’t trained properly and I was scheduled to go to management training or the school in Lubbock the middle of the month of May. I never got to attend it because of being let go, and there I found out I needed to learn alot in that school to be a complete Dollar General manager that could have done a better job for company. But I really need the information on 2 log information.

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Diane January 7, 2015 at 6:11 pm

Well apparently corporate doesn’t read these either. So why would I post what I need to talk to a CEO about before they build a store in my town. I have a lot of suggestions that would help your company before they build that store.

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Kendra January 2, 2015 at 4:47 pm

To whom this concerns. I would like you to know that the store (#13116) in Orange City Florida has a new manager that was recently put in this store. The manager in this store is very rude. You ask her were something is, she rolls her eyes at you and then points to were it is. There is always a line in the store and she never comes and helps out… The cashiers that she has working never smiles, never speaks and just nods there heads. The store always have boxes on the floor and the isles are always crowded. Very unsafe in that store. Its the only one in my town so I havent stop going there but I feel they need to be happy to have a job and be happy to help out their customers. Me personaly I go in with a good attitude and leave with sa crappy one because of the employees not showing the greatfullness.

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Tina Lyons January 1, 2015 at 10:05 pm

My daughter whom is pregnant works at a Dollar General in Crewe Va and the manager at that store is very rude to her, and treats her different because there are things that she is limited on doing she has got my daughter to the point of tears. To me this is a form of child abuse stressing out a pregnant woman. I myself have witnessed her being rude and treating her different than all the other employees she did not know I was in the store and I heard her down grading her I did not say anything because my daughter told me not to. I also have heard her being rude to customers. This woman I know as BJ has been reported numerous times and NOTHING has been done about this. This has to stop.

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Liz January 13, 2015 at 6:29 pm

This seems to be common practice for Dollar General managers. They treat the employees like crap every time I actually see a manager. The manager at Gurley, AL was actually talking about an employee in the middle of the store today.

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Ann January 19, 2015 at 12:25 pm

I worked at Dollar General for three days, I’m not a job hopper, I was at my last two jobs over 7 years each. I suppose, because I was hired as a Key Holder, the manager was a little more forth coming than she should have been because I knew which employee she was planning on firing before I was even HIRED. During my first day of work, I noticed the manager was talking badly about other employees behind their backs. My second day, I over heard her talking about me just standing around. I had just rang a customer up and had stopped to watch a group of five men that entered the store rapidly and then disbursed in a manner that suggested they were shop lifters. I stood and watched them for maybe a minute, trying to determine if I should bring them to the Managers attention when I over heard her telling the Asst Manager, “She is just standing around.” Ironically, once the men left about 30 minutes later they got a call from another nearby store stating men fitting same description had been confirmed to have shoplifted at their store so be on the lookout. Morons, had the Manager and Asst Manager been watching the store rather than watching me and berating me for watching that group of men, gossiping like school girls, they would have prevented some of the shrink they wailed about so endlessly. After I over heard the manager talking about ME rudely during first day on register, I knew it was going to be a hostile work environment but decided to try to stick it out. I ran the register and stocked shelves non-stop. The third day was even worse, I worked six hours before being given a short break, mean while the Manager and Asst Manger took smoke breaks every 30 minutes. I quit before the start of my forth day.

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Don't care to say December 28, 2014 at 7:16 pm

The Dollar General in Midland City, AL has got to be the worst thing this small town has ever been a part of. Constant long lines ended by rude discourteous cashiers at the other end of them is “the norm” Tonight my wife accidentally bought a container of refrigerated coffee creamer that was expired I offered to go return it after waiting in line for upwards of 5-10 minutes the clerk told me that I would have to go wait in the other line for the manager. Now had she politely said hold on a moment and let me get the manager we would have been fine but needless to say I instead blurted that it wasn’t worth $3.50 and left and was about to sling the crap across the parking lot when I realized that there was a off duty cop about to walk inside. I will be calling corporate tomorrow and will patronize the local IGA that’s been in town for many many years. And they still try to know most everyone’s name and ask you “how’s your mother and family I haven’t seen them lately”

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Former Customer December 22, 2014 at 1:44 pm

To Whom It May Concern, I regret to inform you that I will no longer be giving my business to your stores. On Sunday, December 21, 2014, I entered store #4778 at around 8:20 AM. There were 4 employees present and I was greeted upon my arrival. I was the only customer in the store at this time. I proceeded to look for some children gloves and hats to purchase for a drive at my church. I saw several picked through boxed bins with prices ranging from $1 – $5 for gloves and hats. I searched through the bins for about 8 mins. or so searching for the $1 gloves that I wanted to purchase. I did not find any, and in that whole time I was searching, not 1 of the 4 employees present, came to see if I needed any help at that time. I did look into my wallet in the aisle to see if I had enough cash to purchase the pricier gloves. I didn’t want to use my debit card, and was becoming annoyed, so I changed my mind and decided not to purchase anything.

Upon my leaving store #4778, I was finally asked by a woman, “did you find what you were looking for?” and I replied “no” and proceed out the door. Once I was in the parking lot about to get into my car, this woman then came to the store door and asked, ” ma’am do you have some of my product in your purse?” I quickly said, “No, and you can check if you want to” (while opening my purse and walking towards her). For some reason, she turns back into the store and nothing else is mentioned.

I had almost driven out of the parking lot, and then I realized that was wrong. So I went back into the store and told the woman that “I do not appreciate you accusing me of stealing out of the store”. She then tells me, that one of the other 3 employees (that never asked me if I needed help) saw me “about” to put something into my purse. I reiterated to her that I did go into purse for my wallet. She apologized “if I didn’t have anything, but that “this is a high theft store” and blah, blah, blah. I let her know that ‘everyone does not steal and she should not be so quick to accuse and that I didn’t have enough so I decided not to purchase. She then tried to explain, “That is why I asked you if you found what you were looking for then I might have given you a discount. I replied, “No you weren’t, and you already told me why you asked me that because someone saw me about to put something into my purse.” We exchanged some more words, including her telling me her name, Marlo Rease and that I would not be coming back to the store. She then had the audacity to tell me, ” that It was okay if I wasn’t coming back and that Family Dollar was up the street” and I could take my business there. WOW, I didn’t think that it was company policy to send customers business to the competition. I found that comment to be very indignant, brazen, and her customer service to be appalling!

Although this is the worst experience in customer service, it is not the ONLY one I’ve experienced in your stores. I have often gone into many of your stores, which seem to be stocking ANY & ALL times throughout the day, to find carts and such all in the aisles full of product someone is trying to stock. Then, you have to wait at the register for someone to check you out because there is only one person stocking and the cashier while the other worker is in the office doing whatever they do. At other times, you can’t find a bin that has the actual product advertised on the box and then you have to ask for help and they can’t find the product either. To me, if your stores are such “high theft”, then maybe your associates should be more PROACTIVE and make there presence and availability known to customers before becoming REACTIVE and accusing someone of “having product in their purse”!

Your Former Customer

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***anonymous *** December 21, 2014 at 1:29 pm

I am an employee of a dollar general in chesnee schedule. I am a keyholder, and have been with this company for about a year now and have worked in 2 different stores now and I have recently suffered a number of health problems that have professionally been linked back to the underlying issues that have been going on. I’ve went to the correct people and no justice is ever done. I’ve been a good employee and tho I’m hard from perfect I know what I have to offer this company. I have had a number of this happen from having Co workers do and bring drugs to work in front of me to being disrespected openly and rudely in front of customers. I was hospitalized recently and had to ask Yvette doctor to take my iv out and me walk out of the hospital because I was screamed at cussed at and told I’d be fired if I didn’t come to work although I had a doctors note and followed the correct steps to be out. I’m in treatment now for ptsd due to these issues and I am just tired. I am a human being and with that said I’ve seen animals be treated with more humanity than myself. I am tired of being yelled and cussed at, I can’t go to the store or assistant store manager because they are best friends and with the issues having to do with them it has not done me any justice. A companys outcome starts inside with the team and not only isn’t stores physical appearance a problem but the way we as employees are treated is a problem. Two cashiers have come to me in tears with these same issues. There’s only one person allowed to be sick or be out of work and everybody else is not. Customers have complained about the store manager being a bully and rude and very nasty to and with them and get mad if they have for answer questions for them. It is not right to run a business this way and force employees to work sick and openly allow someone you favor to stay out for weeks at a time because yawl are buddies. I’ve also had another employee get in my face calk me, my mother, and my deceased sisters 15 yr old daughter a nthrope f***er and threaten me physically. I can’t believe the way things are run in these dollar generals. There’s no point in having a policy because nobody knows it and nobody enforces or follows it. I would appreciate someone contacting me and guiding me to the right people to handle this issues for me. It will be a shame for this company to lose someone like me whom brings so much to the table. PLEASE contact me. Thank you.

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debbie December 20, 2014 at 3:08 pm

my mom and i went shopping in the Dowagiac store today bought some clothes there was a sign in front of the clothes that said half price we checked out .i went back in the store the cashier was nice but the manager crystal come walking up seen i had bag in hand and said read the sing on the door idoit and walked away.

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Charlene Kimble December 18, 2014 at 11:56 pm

Dollar General store #10135 in Cordova, TN. has the most horrible customer service ever and refuse to assist you or even honor their own sales promotions. My mom and I recently went into our local Dollar General. We were purchasing our products separately. The young man rung up my mothers product first she had 3 big bags of chips (2 bags of Doritos and 1 bag of Lays) which were all on sale for by 2 get 1 free. After getting her total she asked if she had received the credit for the free chips and he said no then preceded to tell us we had the wrong chips. We explained to him what the posted sales stated and he continued to tell us that was not true. The customer behind us went to the aisle and grab the sale sign brought it back but, the cashier was hesitant to even look at it. He called the supervisor over which she was only at the next register while checking his text messages. She comes over and tells us that we can’t purchase the chips we had and get 1 free unless they are all Doritos or Lays because the computer system can’t combine them. I told her they were all the same price whether they were on sale or not and asked her if she could manual give the credit she told me no. Since we seem to be getting no where with them, the act as if they had no common sense, and chose to argue with us. I said I don’t want anything and we left the store. This store is always nasty, full of boxes, you can never find stock, it seems the staff changes weekly, and they have NO CUSTOMER SERVICE SKILLS!!!!!!!

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Barb December 28, 2014 at 4:24 pm

I feel your pain. Almost verbatim, the same thing happened to my husband last spring at store #08890 in Sylvania Ohio.

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c00kie00 January 14, 2015 at 1:19 am

Lays vs Doritos= Not the same!!!
Just like
Pepsi vs Coke= Not the same!!!!
It was your fault not the cashiers!!!

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Jenn January 14, 2015 at 3:38 pm

I am employed with DG and I question their sale ads all the time… I have been in Retail for the last 18 years and spent most of that working in grocery stores… DG is very strict in how many and what kind you must buy to get their “advertised price”… You must purchase exactly what they have on the sales tags… Yes the store manager should have given you the discount anyway – because of the 100% Customer Satisfaction Guarantee…

I can also give you insight as to why the store is full of boxes and you can never find stock – DG works their stores understaffed on skeleton crews (especially the smaller ones). In my store, we have a manager on duty at all times and 1 cashier in the store from noon – closing. The manager that opens is there from generally open to noon by themselves then when the cashier comes in there is a grand total of 2 employees working in our store until closing on any given day… We work our butts off to get everything done that we possibly can with 2 people.

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Earl Mayhew December 17, 2014 at 6:11 pm

today 12/17 @ 3:01 pm I stopped at store # 08692 in chesterfield Indiana and my complaint is as follows. Every time I stop in there since the store has been all changed around I get so irrated at the congested narrow aisles two shopping carts can’t pass and usually there are several of the restocking carts blocking the aisle making it aggravating and near impossible to shop. I left there today saying to Juanita I truly do not think it is worth the aggravation for the little bit I save to even bother shopping there, by the way Juanita is an excellent employee. I am sure it was some dummy in corporate that redesigned the layout of the store. An employee would have better sense. Sincerely: A very unhappy shopper Earl Mayhew

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Tiffany December 17, 2014 at 1:31 pm

To whom it may concern:
I am a very concerned customer of Dollar General. On December 16, 2014 I got stop by to security guards who states that one of the associates saw me still something. I was ask to get out of my car and put my hands on the car. As the officer searched me to see if I had anything on me. The officer called a HPD unit to the scene. The security officer said something to the officer then they left without saying anything to me. I told the security officer that me and my family shop there daily there was no need to steal. I was very shocked and offended that I was being treated like a criminal. I did want to go back to speak with the manager on duty. So as we went back to the store there was the manager Melanie and the worker that called the security to come get me. She had no idea it was me she said, “I know you shop her daily with your children. I didn’t know they were talking about you”. She apologize and told the officer sometimes name brand purse go off when walking out the door. She told me because they just got rob at gun point they have to be more secure. I don’t feel like that was appropriate to tell a customer with kids in the store. This is all happening in front of the customers. I ask for them to look in my purse and the officer would not do it. So I ask the other work she see me and she said, ” no”. My purse kept going off but I had nothing in there. The manager did state that this has happen to other women as well. She kept apologize telling me how corporate is on your ass for the robbery. This is a family store and some of the things I see going in that store it need to be shut down. Just about two months ago I saw the same young lady about to fight a customer. This young lady had no name tag on shirt not put in. Looked like she was just hanging out and not working. Ask the officer and I walked out the store the worker said, ” she did buy anything any way”. So I went back in to let her know that the lines was very long and I wasn’t going to wait in line for one candle. As the young proceed to try to keep arguing with me and the manager didn’t ask her to be quiet or anything. I have never seen so many unprofessional people,working for such large growing company. The officer apologized and gave me the contact information to call and report this issue. I will take this to BBB and corporate office. I would love if some would follow up with me as soon as possible.

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Rose December 17, 2014 at 11:34 am

I went to the Dollar General On the Twin City Memorial Highway in North Tonawanda N.Y.14120 on 12/16/14. The MANAGER waited on me. It took her about 4-5 minutes to actually come to the register and help me. When she got there she acted as if I was bothering her. She was rude and totally unprofessional. I will not be going to anymore Dollar Generals!!!!!

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Jan Lyons December 15, 2014 at 4:24 pm

I just sent an email to the home office about our store here in Oakwood, IL…they have been without an operating front door for weeks…the poor employees are freezing to death trying to work…the door is open to the rain, wind, and snow all day and night until they close…someone isn’t communicating to the right people for it to go on this long in the winter and flu season…HELP these employees…Please…Thank You, Jan

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david h fitzpatrick December 14, 2014 at 9:43 pm

Hello my name is David Fitzpatrick.I was in store #09185 @ 7770 Dungan Rd,Phila.,Pa.19111-2700.I have a complaint about the cashier at the store I visited.I don’t know her name,It was at 200pm on Sun Dec.14,2014.The cashier said after I was done purchasing my items that I was a weirdo,I was very shocked by this.I wish to have this addressed,thankyou for your time and concern in this matter,Sincererly David Fitzpatrick.

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Rick Hill December 14, 2014 at 9:32 pm

We should have a store here in Morrison Oklahoma.We also Need a store here.you have stores in smaller towns then Morrison Oklahoma.Our town is growing and we would love to have a dollar general store here.what can we do about getting a store in morrison oklahoma.I would like to here from someone. THANK YOU

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Pam Webb December 13, 2014 at 8:07 pm

I went to the Dollar General today at 1710 Lee Highway Troutville VA 24175. Went to the bathroom there was one door in there that you could close, no toilet paper in any of them, three that were not working. It was so dirty. That store is not that old so why is the bathroom not being taken care of.

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mabel Davison December 13, 2014 at 8:07 am

hi my name is mabel davison I went shopping at your store today I bought some products that were on sale I used a coupon that they charge me the regular price instead of the sale price I don’t know if this is your normal way of operation in your company if it is I will not be going back to your store again I need a copy of the receipt so I can send it into the company so you could see it and explain to me how this is done I might not be understanding how it’s done so if someone could possibly explain this to me I appreciate it

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Robert E Walker December 12, 2014 at 8:22 pm

AireTech sales and service Inc is a hvac/R company that does facilities maintenance contracts. We now provide services to 112 stores for one company,and provide full maintenance for two school districts.
Could Dollar genral spare the time to let us show you how to save money on all aspects of maintenance.
as owner of the company i personally have more than 50 years in maintenance management. contact us at 423 449 ****

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Jameara Bogan December 10, 2014 at 9:53 pm

I am so disappoint with Dollar General. I applied to Dollar General as an assistant manager and a background check was done. The company that they use, GIS, is horrible. They are unprofessional and don’t know how to do a proper background check. My character was questioned for a fender bender in 2010 and the company decided not to hire me over this. It was not a misdemeanor. I didn’t not got to jail. I was on probation(as per GIS) for 6 months. No one was hurt, I paid my fines and now, I was turned down for the position. I am truly upset because this company is not reliable to me.

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Marion Mac Pherson December 10, 2014 at 8:57 pm

Hi Richard w. Dreiling
We need a dollar Genreal store in Orlando, fl. at 1401 E. Michigan Ave.
I own the corner property and is large enought for your store and parking etc.
I have 5 lots all together. Please call 407-292-****
Your store would be an asset to our area. None close by at all. Thank you

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Kelsie December 10, 2014 at 6:48 pm

The fancy farm dollar general is the worse dollar general I’ve ever been in! They always have u boats all over the store and the employees are very rude and never greet or tell me to come back. They are never smiling but always have an attitude and never ask you for help!!

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Noah McPeters December 8, 2014 at 1:07 pm

Dollar General displaying a free holiday dish for buying a 2 liter Coca-Cola and 9.2 oz bag of Hershey kisses. Yeah it is on display but no they do not have any dishes. Asked the cashier and their response was “yeah that is only for the stores they gave the dishes to, we don’t have any”. What’s the point of the sign and advertising? Dollar General in lexington, NC Old US HYWY 64 27295.

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Sacramento January 9, 2015 at 3:36 pm

It’s an online code you redeem and they send you one. It states it on the sign. But I guess no one knows how to read to help you out. That sucks

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Alam khan December 7, 2014 at 9:57 am

We are from Bangladesh have been exporting all kind of ready made garments. Though Dollar General is a big & re-known Store buyer yet we are with great hope & expectation dare to appeal to be a part of them in Bangladesh.Very keen to establish a good & long term business relation by supplying all types of Apparel.We are sure that management of Dollar General will co-operate & help us for proper feeding.Looking forward to hearing from DG by return soon.

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Grace McGraw December 6, 2014 at 7:55 pm

Your west Point. GA store needs a mgr. who isn’t a racist. She is rude to white people. She has told me DG doesn’t accept coupons but the ones I used were from your website. I had about 17.00 in coupons tonight & I spent over 80.00. She jerked them from my hands & told me they had to be from a mfg. & not printed on my printer. She has a serious issue with anyone white. She told my 99 year old aunt she should let someone else do her shopping, she was too slow to be trying to count money. My pastor recorded the rude female telling another lady she couldn’t hear. You need to look into this issue. I did not cause a scene but this is wrong & yes, it is because I am white. She has told me I was just some old rich white lady. I work 12 hours a day at the hospital, look after my mom & her sisters, have a small home business & run a rescue for dogs.

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Jennifer S. December 5, 2014 at 7:05 pm

So excited for the new store being planned in Springfield, Ohio. It will be located in Village41 plaza on Troy Road Springfield, Ohio. Please let us know when ground breaking will take place & when this store will actually be open in Village41 plaza on Troy Road in Springfield, Ohio.

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marsha December 4, 2014 at 7:28 pm

I would like to make a complaint for the Dollar General in east Jackson, MI.
That last couple of times I’ve been shopping there makes me want to turn and walk out.. The store is so dirty and unkept, I don’t even want to go in there again. There was only one person working the floor and running the cash register. He had no other help. I used to like to go there and shop, but I’d rather go to another store where it is more organized and clean.

I believe you need new management and someone who cares about the store and how it’s run.

Please check your stores.

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cindy watkins December 4, 2014 at 1:00 pm

My eighty five year old mother bought two pair of house shoes, and two packages of Nutter Butter cookies at your Briarwood store in Jackson, Mississippi on December 1. On the 4th of December, she tried to return her purchase of $23.15. She was told she could only return $10.00 at a time. This is obsurd !!!!!!! She had her sales reciept… she charged it…. what’s the problem???? This is insane.
I am very, very, angry… furthermore the cookies were rancid… and out dated. Experation date was 1OCTOBER2013 the manager was called and ,still would not overirde the full return. Even though this Dollar General is closer my house, I will never shop in this store again.!!!

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cindy December 8, 2014 at 5:56 pm

Just me again. I took my mother to the Dollar General on the cor of County Line and Old Canton Rd. in Jackson, Mississipi. We were greeted when we entered the store
(as always), and all employees had their nametags on. Not so with your Briarwood store.I know who the manager is, but she has never identifed herself.
I cannot stress enough the difference between the two stores. Your largest store is your neatest, (year round). They took care of my mom’s return with no problem.
Before I retired, I had been in retail management for 28 years. I nor my family have ever been treated like your manager treated my mother on December 4th. I really do hope you will speak with this management staff.
Thank you very much…

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Kathy December 3, 2014 at 12:13 pm

The Manager at the DG in Cleveland, Alabama, is no longer there and we want her back. Rumor is that it had something to do with the District Manager, Kenny Brumlow, not treating her fairly and hated her for some reason. She came in this store and did a great job getting it back together. It looks great now. Customers are complaining that she is no longer there and they want her back!!

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Mary December 2, 2014 at 10:57 pm

I went to the Dollar General in Iowa, LA on a Saturday afternoon In fact the Saturday after Black Friday, The store has three registers but only two were open. Carts filled
with merchandise cluttered the aisles.I wanted to shop for Christmas toys but instead picked up a few cleaning products, only to stand in a line at register one. The line started at the register and I was at the greeting cards.No Christmas shopping for me at DG. I know this time of year the stores are busy but open all your registers, declutter your aisles and try to put a smile on your face. There is one cashier(Elamise) who is exceptional but not in the store very often. She she is friendly, greet you when you enter and tell you whats on sale for that day

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Tara December 1, 2014 at 1:50 am

I’ve been at DG for a little over a yr as a key holder since our store opened. My manager was wrongfully demoted and eventually quit due to it. We got a new manager who is awful! I’ve lost 15 hrs a wk and even more since I’ve talked to my DM I’m now scheduled 9 hrs next wk! When I ask I get different excuses why every time. I was told there is no seniority. She’s giving ppl that have been there 3 months and less 25-35 hrs and they are just sales associates not key holders. I’m currently waiting to hear back from my regional manager since I contacted him because after contacting my DM I feel like she retaliated by cutting my hours even more. I have never worked for a company that works their employees like slaves and pays so horribly. Also my DM says one thing to one person then something diff to another. My manager is also all about drama. She also doesn’t work weekends doesn’t touch her freight doesn’t work the required 2 closing shifts or her 48 hrs. She walks around with her coffee talking to customers and asking every person that walks in if they need help. My amazing old manager worked 7 days 60 plus hrs a wk to keep his store in order and he was termimated and we get someone that does nothing and doesn’t care about the employees that have been there over a yr busting their butt like me! I talked to my DM a second time when my hrs got cut less to see if she had talked to my manager and HR and she said yes she’s scheduling to ATLAS well that program is horrible and why did my previous manager give me an appropriate amount of hrs and she cant?! So fed up it’s almost Christmas and I have a child, rent and bills to pay, 9 hrs is a joke!!

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Isalene G Jordan November 28, 2014 at 6:04 pm

I just went to a Dollar General store #13721 in Harmony NC
I went for the 75%off Clearance event
This is what it say`s on my reg recite from Monday recite
It say`s Clearance event
take an additional 75% off already reduced clearance items
They even had sign posted in the clearance area .And what the items.
would cost .
Now I went to pay for it and it just rung up sale price
I told the lady it was another 75% off of that .She said if it was not set up on her reg. she could not over ride it .
I went and pull the info from the area where it was posted and show her .
And she said she did not care what it said she was not doing it .I told her to call her manager .She said she did and her manager said she could not over ride it because a mistake Dollar General made ..So I brought the paper home with me that had falling off the tables out side .So I am post my recite and the paper on the wed for pp to see .I am very peeed off .But want you to know before I posted this to make sure it a store that don`t want to go to the trouble of over ride the price
I hope to here from someone on this
Isalene Jordan

Grose Street
Harmony NC 28634

PS
Do not send out sale that you will not hold up to
And if it was a mistake all fine but when you put up price list that the stiff will be when you go pay thats what it should .
My day was wasted at Dollar General to day
Going to see how many other pp ran into this also .
Thank You
Isalene Jordan

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Aambur November 29, 2014 at 3:57 pm

I just went through the same exact situation yesterday. This is probably the fifth time at the same store. They violate corporate policy and nothing is done. The key holder claimed to be management as well. I knew she wasn’t as my sister works in the same store. Management did not want to be there to over ride transactions….so they just claimed that the sale was not as stated. This is infuriating after you spend so much time filling your cart and doing the math. Then trying to explain while they refuse. And the manager even filled her own cart of items to take home and hid it in the back room. I really hope they do something to make this right. This is unreal.

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Emerald City Ministries November 26, 2014 at 11:50 am

Hello my name is Jo Conner, I am a volunteer for Emerald City Ministries in Gatlinburg TN.
We are a non-profit Kids Ministry that helps teach the word of God through PUPPETS, MAGIC,
STORY TELLING and INTERACTIVE SUNDAY SCHOOL LESSONS. We are very dedicated to
helping our community. One way is our DIAPER MINISTRY. We help those families that can’t afford
baby supplies like DIAPERS, BABY WIPES, etc… Through our research we have found that there are
no FEDERAL PROGRAMS like WIC, OR FOOD STAMPS that supply diapers to needy families.
This is where Emerald City Ministries come in but we need your help to give these babies a healthy life.
With a small DONATION of $20.00 or more you will help a child from pain of DIAPER RASH,
URINARY TRACT INFECTIONS and other medical complications. You may also DONATE diapers,
we except diapers of all sizes even ADULT DIAPERS. So we are counting on you to support us and
all of those little ones that need your help.
Send your donations to : Emerald City Ministries 631 parkway suite A-9 Baskin Square Mall
Gatlinburg, TN. 37738 Visit us on line at : Emeraldcityministries.org you can also visit our
DONATION page and make your donation from there. Thank you and have a bless day!

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kirsten collison November 25, 2014 at 7:53 pm

I recently was employed with this company as a keyholder. I was never late and with only 3 days of training did the job to the best of my ability. Within the first week the gm was shorting the tills money, out of fear of losing my job I kept putting my own money in so my shift would not be short, I soon got tired of doing this and notified the district manager of my issue, nothing was done. My gm had it out for me after that, shorting the safe, setting me up by jamming drops that caused me a 3 day suspension, balancing drawers incorrectly under my numbers so I looked incompetent. He found out I was bipolar and immediately hired a new lead to take my place, I finally got terminated a few days ago for a till that was 4 dollars over that I had not even counted to begin with. I feel harrassed and discriminated against, I also fear that this will affect me getting work in the future.

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elsie collins November 25, 2014 at 6:22 pm

Your Boone, Iowa store is a total disaster there is very little Christmas out and you can not
get through most of the store because of the containers the freight comes in. The shelves
are very high and hard to reach the product. It appears the employees are working but
getting nothing done. Maybe they are short of help or something but the store needs help.
Please do something about it as it used to be a great place to shop now I don’t go anymore
than I have to.

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dg employee November 24, 2014 at 10:37 am

When i first started working at Dollar General i was excited to get my first job . Come to work elated to start my day at work until a new manager came in replacement for the one that hired me and now its miserable working there. All the manager ever does is stay on his phone, girlfriend coming in the store every 15 to 20 minutes and i keep asking for change in my register and cant get it and he goes outside with his girlfriend and when i tell the customer to give me a second and explain the situation i have to go outside and get the manager and he comes in and tells me why i waited late to ask him for change. I just kept quiet when i know i been asking him 15 minutes ago and did what i could with the change i had in my register.theres no intercom at my store so cashiers have to yell for the manager to come up and most of the time they just ignore you or my manager yells what to me and ill ask him can he take off a item the customer didnt want. My manager has yelled at me twice on the 21st and the 22nd which was yesterday. The situation was there were two customers that were together. One left and the other stayed and the customer wanted me to start ringing up the items and so i did. four items in coming up to 10.94$ and the other customer comes back and says he wants his seperate and he’ll just pay half and he gives me 5$and i put that in and now its 5.94$. Hes like how? And i told i already rung up four items and he asks me if i could start over and i told him i cant start over unless i can get the manager. He demanded his money back and i gave it back i went for the manager.i Get the manager and try to explain the situation but he doesnt listen to me and looks at the screen and says ok he owes 5.94$ and the customer gives the manager back the same money i just gave back to the customer and im like wait he owes another 5.94 hes like what are you talking about he paid it and im telling him he did not and hes yelling at me saying he did and im saying to him that my draw is going to be short and hes yelling at me in front of customers and he says im getting tired of this and i need to find someone else. I was humiliated and hurt that hed embarass me and call me a liar and guess what at the end of the day my tilt was short $5.00 and he said hed fix it. And the situation for the 21st he apologized for and told me its alot going on and that he was sorry for yelling at me. One thing i dont do is bring my problems to work. And only if the customers knew half the things the manager at my store says when their not even half way out the door even in front of their face for the customers that dont know english well. I hate it and i wish the store i was at alot more professional. I just shake my head in keep working. Regardless of me not liking where i work i make the best of it and my day gets better when nice customers come in and put a smile on my face and we talk and maybe a few laughs. I just hope things get better.

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Heath Talley November 24, 2014 at 9:00 am

I was sexually harrassed and then lied in by the employee and fired without even being asked my position on the incident. Termination was decided before I had even been talked to based on the lue if an inappropriate employee who gas a record with inappropriate behavior, misconduct, and poor work record. I will be consulting legal advice on sexual harassment since the company doesn’t find it important enough to address this issue with me.

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randy ward November 22, 2014 at 4:32 pm

TRASH !
A new store opened in middletown ohio on central ave. I asked where there garbage can was for outside they said they cant put one there because people dump furniture next to the can , ive never seen such a thing before , maybe in back where a dumster in the alley is but not a trash can next to the door . The parking lot is always nasty with trash and the employees have to clean the lot and the trash blows all over including in the alley behind my house . Last night i actually talked to the landlord of the property so he said and asked him about the issue, he said it was corporate policy what a joke .
If you need a receipt theres plenty laying around in the lot thanks to corporate policy not providing a trash can for its customers . Something is wrong with this picture !!!!!!

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Northeastohioian November 19, 2014 at 11:33 pm

I would like to bring to light the harsh corporate practices Dollar General allows it’s District Managers use at their own discretion, on a whelm. This without fully viewing a situation of an employee before firing them. This occurred 11/18/14 in Cortland, OH. A store manager was immediately fired when the district manager arrived at the store and viewed a box of “stale” “credited out” Frito Lay product amounting to $25 sitting outside behind her car. This was properly credited out by the Frito Lay sales representative accurately, because it was out of date. Therefore, he was taking it back to the Frito Lay Bin to be thrown in the trash dumpster. The Dollar General store manager asked for the credits. IT WAS TRASH, GARBAGE, PEOPLE DUMPSTER DIVE FOR THIS STUFF BECAUSE THEY CAN’T AFFORD TO BUY IT AT WAGES SUCH AS THOSE LIKE DOLLAR GENERAL PAYS IT’S EMPLOYEES. This lady was fired because Delinda Reiter, district manager, exhibits harsh behaviors towards the employees she is hired to represent. She has displayed inappropriate professional behavior towards vendors in a retail setting. Unfortunately, immediately firing a person because they broke a company policy for taking “trash” “garbage” because just maybe this lady’s budget can’t afford extras, was NOT THEFT. The product belonged to Frito Lay is was appropriately credited out per videotape. But, for whatever reasons this FIRING, needed to apparently bolster a managers ego.

I will not allow people who are less fortunate to suffer at the hands of bullying or greed. Company policies are one thing, but this was totally uncalled for when the same district manager okayed for stale products to be given to another store manager a few months earlier at a different location. I am taking this to our local News affiliate and to the Nashville News affiliate as well. A little publicity never hurts….there are needy people in the world change your policies and learn how to maximize your trash as well.

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Sandra Davis November 19, 2014 at 2:25 am

I would like to know why you don’t allow small dogs in a covered doggie stroller or carrier in your stores? I have stopped shopping at your store and so has a few other people because of this. I like to take my fir baby with me as much as I can . You have to understand that to alot of us that have pets, thank of them as our family. And when I ask where the no pets allowed is they say they don’t know. ….I would like to shop your stores, but not if I can’t take my fir baby with me .

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brandie November 21, 2014 at 7:27 pm

Because its against federal health regulations.. Think of yourself as the other shopper would u want a animal near your food product that you buy or clothes ..don’t forget they can be harmful to other people especially kids. What if someone is allergic to it..there is endless reasons why and why would you want to bring it do you take it to church or the doctor visit ..think about other people …its just a mut

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Celine November 23, 2014 at 9:00 pm

Actually, you need to learn to read before you post dear…it is not against any law. That particular law refers to restaurants and stores with bakeries, not dollar stores. Also, a lot of people consider their dogs as their children…how would you like it if people said “Why would you want to take your kids shopping? After all, they’re just brats.” I’d be pretty ticked off, so before you insult someone or get rude with them, you need to put yourself in their shoes, or better yet, keep your fingers off the keyboard.

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Dianna Geipe November 17, 2014 at 7:21 pm

To start with I will introduce myself. I am Dianna and I live in Pennsboro WV. I try to get whatever I can for the homeless in Parkersburg WV. Statistics are that there are over 200 human beings that are homeless there up to date, and it seems to keep growing. I would like to know why is it that if something useful is thrown in the garbage at the stores why is it that they wont allow me to take what can be useful to the homeless so I can help make their Christmas a little bit brighter. I have gave the daytime shelter (its for a place to go to in the daytime to stay warm) all of my Christmas decorations. I did manage to get a whole rack of reading glasses that they threw away before they chased me away saying they don’t want to help them (how cold is that?). All the glasses I gave to the house have been donated out as alot of them cant get glasses to see and the reading glasses helped. Can you please give me something to show them that says I can look through the things they throw away? Anyone with any humanity would want to help. I did get permission from Family dollar that I could so why is dollar general being so cold about it?

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nolongeracustomer November 15, 2014 at 7:54 pm

My daughter works for a store here in mesquite tx. I spoke with what is suppose to be a general manager about the (tide bandits)they still laundry soap, and told him that it is almost proven that the store manager is part of this since they only are stolen the days she is at working. He told me long story short that he doubts she is part of this and has no reason to belive she would do it. HELLO!!!! She is the one in the back office that is located at the door they are going out of! She never gets up to see who is going out the back door. On top of this she “caught” someone else stealing? When I told him this he said he use to be a detective and was use to dealing with this, then gave me names of other stores that are being robbed from. This is a perfect example why my theory that dollar general employees need to get better paid or better jobs. Its lazy people like these two that makes it easy for stores to be robbed. If these two cant do their jobs, why expect the lower level employees to. Its not their job to do the managers and district managers jobs. They need to shut their stores down till they get better management. not impressed by either of them and they both need to go.

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sandy November 15, 2014 at 11:47 am

today I spoke with a district manager of a Baltimore dollar general who believes that false advertisement is the way to go , couldn’t understand what discount applied at the register meant and pricing is never clear at that store .the short of this is. while you may have made thousands from that particular sale. you have just lost a loyal customer who visits that store 4 times maybe more a week.

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James Bratcher November 14, 2014 at 5:58 pm

I just visited your store #14199, in Montezuma Indiana, and its always the same, there was 8 people in line when I went to pay, and when I got to the cash register there were 12 behind me, and I ask the cashier who is my cousins wife, Susan Bratcher, why didnt they open up another register and she said she didnt know, and I know better as she has been there for a long time, it is so disgusting to have to wait when it s not neccesary, this is a new store and already it is a mess, maybe the reason is that the Gordon Sisters run this store and the rockville Indiana store, that is there maiden name, it is a complete mess now, with the isles all blocked up with products on carts, I made a complaint to corp, so hope it will do some good, Rockville is the same way with having to wait in line??

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cameron November 14, 2014 at 3:46 pm

My experience in aliceville Alabama was very bad the manager over the store kiesha was very rude

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Vernon November 12, 2014 at 6:22 pm

I recently put a application in at the store in Independence, Missouri on 24hwy I believe the address is 1014 US Hwy 24. I then went in to talk with the manager on the following Monday about employment. He then addressed to me that he would be looking at applications the same week. I then waited a couple of days and called back, after noticing that there were new employee’s at the location. Mind you they advertised four different ads for positions they were hiring for. I believe I am being discriminated against and plan contacting the corporate office to see why this behavior is exceptable. I am a college student and 40 years old, with cashier experience even as a lead cashier. I am able to pass background checks as well as drug screening. A employee told my sister that the managers had asked the three employees there to tell their friends to apply and are not giving the rest of the community a chance. So what are they hiding there? Why do they want only people that they know? I plan to take this as far as I can even if I get a job else where. Very upset, and will not shop there until this is resolved.

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Daniel December 5, 2014 at 12:14 pm

I’m on the exact same boat. I don’t mean to fill out the online application for multiple positions, but I just don’t know what I’m doing wrong. These guys say they need workers, but don’t hire. If you figure something out, I’d sure like to know. Lol

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Jameara Bogan December 10, 2014 at 10:01 pm

I feel you. I was suppose to become an assistant manager at a location in mt olive nc and was turned done because of a fender bender in 2010. What type of non sense is that?

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Susan Long November 8, 2014 at 10:46 am

I would like to take time to write to you about one of your employees. I recently took a trip to Eureka Springs Arkansas and had the pleasure of visiting your store there and there found one of your best employees. His name was Donnie and he is a real asset to your store. He was extremely helpful and wanted to make sure that he was noticed for his kindness. I can’t wait to go back and visit the store again and hopefully run into Donnie again.

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Terrrah November 3, 2014 at 8:30 am

Let me start off by saying I shop at my DG quite often, in fact I go to mine at least twice a week for odds and ends. I have a suggestion regarding a product. I has to call poison control because a bottle of acid reducer does NOT have the child lock on it. Now, I believe ALL medicine bottles should have the locks on them. I called poison control and was told it caused no harm but had it had child lock I would of never had to panic. Just a suggestion that makes sense.

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mary schuer November 1, 2014 at 8:43 pm

Dresden Ohio’s Dollar General did not have the advertised ZTE Valet Android Smart phone reg 99.00 sale price for the 49.00 on sale in the Local flyer Oct 26 to Now 1 2014. The employee told me that they NEVER have the advertised items in their store and that NEVER give Rain Checks.
Also NO similar 99.00 phones were available.

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Janie October 31, 2014 at 2:17 pm

I shop at the Jonestown, Pa store a few times a week. Today and last night I ran in for a few items and at both times the cashiers were not very pleasant. I guess the girls working there think we owe them something. I always figured if I and others don’t shop there they don’t get paid. What does it hurt to smile at customers and treat customers with respect. With the way the economy is today they should be happy they have a job. Now I don’t have to stop there to spend my money, I can always go to another Dollar General store or start shopping at Family Dollar makes no difference to me. But I do demand respect and talked to as a faithful customer that wants to come back and spend my money there. Now I suggest that corporate get in touch with the manage and have a long talk about the way cashiers are to talk to customers. A thank you come again always helps.

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kurt November 4, 2014 at 11:19 am

when you make 8 dollars an hour it dosnt matter what the economic is like, we don’t care what you have to thing. its hard to smile when there are people like you in this world who demand respect.

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Linda October 30, 2014 at 9:57 pm

My gosh! Are all Dollar General stores a mess? The shelves are never stocked but the carts loaded with stock are always sitting in the aisles! It’s really hard to buy something when you can’t shove the heavy cart out of the way to reach it! Many people are choosing to pay a little more and going across the street to Family Dollar. It always clean and well stocked. What is dollar general thinking?! Do they need more employees or are they just lazy and not doing their job? DG I hope you know you are losing lots of customers or don’t you care?

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wayne November 1, 2014 at 7:50 am

yes they are all a wreck. my girlfriend manages a newstore, only 1 year old and it looks like it is 35 years old. makes no money, works about 70 hours a week. thats what you get when you will not pay money

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Thinking... November 3, 2014 at 2:23 pm

Wayne’s girlfriend is dishonest. She knew what the pay was when offered the position…& knew of the extra resposibilities! That is no excuse for doing a slackers job…no effort!

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Walter W Hughey October 30, 2014 at 8:01 pm

My sons wife works at Dollar General in Manchester Iowa. She has Doctors notes to keep her off pending oral surgery to remove some damaged-now infected teeth. She was told she needed to file a leave through the matrix.claiming it was STATE LAW. Now we both know there is no such state law, at best a company rule. The problem is further escalated in trying to use the Matrix. It does not want to accept that information, and what can only be deemed an under trained, or unwilling manager cannot or will not help resolve the Issue. We are now attempting to go through the contact numbers listed above for help. Expect an email and fax from Manchester IA.

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Bonnie Davis October 29, 2014 at 6:14 pm

I shop at a Dollar General near my work.. Today I used my debit card and I don’t usually get cash back, but I needed just $20.00 today and when I checked my receipt there was a $1.00 convenience fee charge.. I called one of your stores and was told this was started about a month ago… That is a ripoff especially since a debit card is not a check and you are guaranteed to get the money.. Just so you know.. You lost way more than $1.00 today, because I won’t be shopping at Dollar General again!!!

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brandie November 21, 2014 at 7:38 pm

Well honey you must be blind because it ask your permission before they authorize it .it says on the payment device there is a 1 $ convenience fee is that OK and you have to hit yes in order to proceed and the reason why is do retarded people won’t complain to something you agreed to DUH

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Rayshawn October 29, 2014 at 10:54 am

hello my name is Rayshawn and I would like to talk about the branch in Buffalo New York 8960the floors there needs some attention strip and wax would be perfect for this locationit looks very unprofessional on that sitewith shinier floors more customers will come youyou can reach me at 716 381 **** my comment is to help Dollar Generalthank you

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Liz October 29, 2014 at 9:42 am

Just like to say that never had shopped at Dollar general before. I went into Dollar General # 15241 in east main st. New britain ct. And was using my manufacturer coupons. I shop with coupons to save money. Not so i can get everything for free. The so called female manager on that day on the day shift was pretty much applying her own rules when it came to coupons and what i could buy. “Im the manager” she said. I can t give that to you. Well if she wouldve taken The time to read it properly. The coupons specifically read ” any 3.5 oz or larger of colgate. But because it had certain pic of colgate she refused to give it to me. Did the same thing for the glade sprays. It said fall collection. She only directed me to the ones that were more expensive and wouldnt give me the ones that i wanted. I go to the store with items in mind that i no are the correct ones to buy to avoid hassles at registers. But obviously this shopping experience was untasteful. WONT!!!! be going back there again. Managers need to be properly trained on courtesy on how to treat customers and the proper way of handling situations. They need to make sure they can back up waht they say. Bad experience and rude female manager. I was so pissed i didnt get her name or i would blast it here.

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Janie October 31, 2014 at 2:22 pm

Good for you, I totally agree that managers need to have more training and should have training on how to speak to customers.

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brandie November 21, 2014 at 7:45 pm

Y’all both are crazy talk y’all are the type of people that try to get the cheapest thing of that brand so u get it for nothing please read the coupons they do have excluded items on There and plus the computer will tell them if it doesn’t match.. People want something for nothing and read the coupon because if they accept one that does not qualify corp. Gets on there butts about it . Coupon fraud read the fine print ladies

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Courtney October 28, 2014 at 3:00 pm

I would like to complain about the store in Celina Tx. (store # 08155) The moment you walk into the store, you see boxes upon boxes in the aisles, they are all unstable. Just to get down the aisles you have to leave the cart to get what you need on the shelves. Today I tripped over a box,and ran into a display. There was an elderly woman, using a cane, she of course tripped over some boxes on the floor.
This is a major problem for our town! We have tons of elderly people, that come into this store daily. Please address this problem, I would hate to see someone get hurt.
Thank you!

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Jackie October 28, 2014 at 12:16 am

It’s Jackie again! By the way, some soft music would make anyone’s shopping experience and workday more cheerful. Even music for each season. I hope I get some feedback. If not, I will most likely start making some calls to corporate. I think it’s only common sense and fair to treat your customers and your employees with the utmost respect and dignity that the owners would like to be treated. Thank you for your time.

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Jackie October 27, 2014 at 11:59 pm

I live in Edinboro Pennsylvania. The Dollar General here is really a mess. The store is connected to a little mall with pleanty of empty stores so that Dollar General could move into one of those locations. I love shopping at Dollar General but this store needs some help. I have applies there with no luck. It appears they prefer younger people then us senior citizens to work there. I would love to go in and move that store inside the mall area and organize it so that people may enjoy shopping there. The dollar General’s I have been in at other sates does nto look like this. Am I disgruntled for not being hired? Absolutely not! It’s just my obsession for cleanliness, organization and wanting a more pleasant shopping experience kicks in everytime I go in there. Everyone who works should love what they do and have fun going it. I just don’t think this is the case at this store. If your store is neat, clean and a happy working evironment then you can triple your profits. However, if it is cluttered, dirty, and the employees appear sad you are going to lose money. Moving further into the mall may and most likely will invite other stores to join in. Which makes everyone happy! Is this e-amil ever going to reach corporate? Time will tell.

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Russell October 27, 2014 at 7:59 pm

I want to complain a,little about thet store in wingo ky the two workers in there tonight on 10/27/14 were very rude and left customers at the checkout to go out side and diddle around for 5 minutes then they came back both to the registers and stood and talked there sent everyone to the other register to be checked out just simply rude and no people skills whatsoever

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DG Employee October 27, 2014 at 6:06 pm

I have worked at this DG for a month now, and have not been happy with it at all. I barely get any hours. This store is a mess, merchandise is in the wrong places. Shoved behind stuff. I got wrote up last week because I didn’t meet productivity on stocking. Well I would have gotten it done if it wouldn’t have been for having to fix other peoples mistakes! They won’t allow us to help each other, which in a way team work can get things faster. The manager there doesn’t seem to know what she’s doing unless the big boss comes in. I get told nothing from her. I always find stuff out from other employees that have told me. Which isn’t their responsibility! When I ask where something goes, the boss doesn’t know an always tells me to ask one of the other employees. I’m so fed up with this place not being organized. While we are stoking from 6am to before opening,seein as we can’t talk while we are stocking it gets so quiet in there and it’s so boring and there’s so much negativity goin on we ask if we can play music. To help the moods. We were told no. Which is ok, it’s probably a rule or something, i don’t know seeing As I don’t get told shit. I figured it would be ok since it was before we opened, so no customer would here it. Anyways, I was til it wasn’t allowed, well I went into work the next morning on my day off to check the schedule to see if it was done, ofcourse it wasn’t, and there was a radio up front where the cashiers are and it’s playing music. Like what the hell, and it was playing a station that I know shouldn’t be allowed, because I know that some songs on there that play customers would complain about. Once again, I’m so fed up with this place, I see why people keep quitting here. If I didn’t have a kid I would quit too. Then again I don’t wen get enough hours to raise my kid on.

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tracey October 27, 2014 at 11:29 am

I had wanted to go to dollar general last weekend and when I got to the Winfield Alabama store, around 9:30am, it wasn’t opened yet. Since when is the store not opened at this time? It seems that there is a problem with Management there…..I don’t know what the problem is, but on top of that, the manager is rude. Her name is Jamie. Also, I didn’t think that Dollar General hired family members, but Lisa, who is in management, is the store managers Sister in Law…….Seems like that is unfair, especially with a star employee hanging up by the register with the sister in laws name on it………

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A.R. Shelley October 26, 2014 at 2:51 pm

I have a small complaint, but an irritating one. In the middle of a pay period, I am trying to stretch a dollar as far as I can. Yesterday (10/25/2014) I go into The Dollar General Store on 4th Street in Hartsville, SC. I need some grocery items, and some cigarettes. Since Dollar General has cigarette prices comparable to the Tobacco Store, I decide to get everything at Dollar General. As I entered the store, I glanced over at the cigarette rack, and the price is clearly posted.($5 per pack) I wait in line for a while, and purchase my items. I got out to the car, looked at my receipt, and discovered I had been charged $5.49 per pack for the cigarettes. Is this not wrong, since a price of $5 was clearly posted on the cigarette rack? Seriously, Walmart is across the street, and they sell them for $5.17 per pack. Had I seen the $549 price, I assure you I would have gone to Walmart. Sorry, but this just seems to be False Advertising.

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Kim October 26, 2014 at 2:39 pm

I have only shopped in DG twice …… It’s not the store per say, it’s the location and the frightening people loitering in the front of the store….eeeek..it’s like Halloween everyday. I would rather pay more than go into a DG store with these “crackheads” outside.
However o was in hemet ca for a family situation and ran into the DG on Stetson. While waiting for my pizza to be ready…..oh good lord the back alley drug people out front actually scared the pee out of me.they were in between the liquor store and DG……but I didn’t want to run across the street to stater bros….as I walked in scared from my life ……the front of the store out side was clean the sidewalks were clean so I said ok what the heck just get what you and get the hell out of here…..and to my surprise and what a surprise it was…the store was very very clean needless to say I was shocked at how clean and neat the store was…I got what I needed and a few other good finds and went on my way….during my check out I asked to speak to the manager…the clerk chuckled and said good luck with that, I said what the clerk said her remind she isn’t here…..I asked who was in charge the clerk said our Assistant Manager is here, I asked to speak with them…..the assistant manager came over to speak with me and what a wonderfully nice person she was, I complimented her on the cleanliness of the store inside and out…she said thank you very much I appreciate your kind words, it means a lot to me and my employees, she was so nice and friendly and seemed generally concerned about here customers and and the store, I was very impressed, during our conversation one of the …..freaks from outside walked in, and with a firm yet thoughtful tones he told him excuse me…you know you are not allowed in here, (he made me want to pee myself he was a bit frightening) he never said a word and turn and walked out, I was so impressed with how she handled that individual in front of customers…
Because of the kindness and friendliness of your assistant manager (Cheryl ) I actually went back into the store the day I left to head home.
So I just wanted to Thank her for making my experience at DG a pleasant one which actually had me go back….
thank you

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Donna Hammersla October 26, 2014 at 1:13 pm

I’m sure everyone has heard about the cashiers at walmart that were hitting the cash back button, from their side, whenever a customer used their debit card without the customers knowledge or consent, then handing the cash off to a “friend” that came thru the line later, well I’m pretty sure you have a cashier like this at store #13532 in Williamsport, MD. I’ve shopped this store several times and, to my knowledge, never had this happen. Yesterday, at checkout, I swiped my card, put in my pin# and 10.00 cash back popped up on the screen, the cashiers hands were on her keyboard, as they usually are to proceed with the transaction. My hands were no where near the keys to even request anything. And I would never ask for just 10.00 back. When I said something to the cashier her reply was that “the keys are very sensitive and it does that sometimes.” Seriously? If this is a known problem, fix it! But I don’t think that was the case. As I said, my hands weren’t even near the key pad, I was putting my card back into my wallet, when I looked back up, it was popping up onto the screen. So I have to wonder how many other people have had this done to them and didn’t catch it and if all your cashiers are doing this. This needs to be checked into, you don’t want to get a reputation for your employees stealing from the very customers that make sure they have a job. I’d let you know who the cashier was, but there’s not a name on my receipt, or anything to indicate what her employee # is.
Thank you

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annon November 5, 2014 at 1:08 pm

the cashiers cant access the cash back on the registers. it only shows up on the pinpad

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robin November 14, 2014 at 10:44 am

i work at DG there is no possible way for us to make it so you can get cash back unless we reach around to the pin pad in front of ur face and touch it on the pin pad

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mandy November 17, 2014 at 11:40 am

So very true…

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mandy November 17, 2014 at 11:40 am

I agree with the previous comments….I work at a Dollar General in North Ga and Ever since the cash back thing was added we have some issues with our debit card pinpad It will if you do not click No on the cash back It will pop up 10$ you must hit decline….There is no way we on the other side can access your cash???? Our register doesnt even open unless you get cash back or unless you pay some cash and some debit for merchandise ….:) hope that clears up some confusion..

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S R October 26, 2014 at 9:13 am

When my wife was hired in bartlesville ok she was told that she would receive 17- 22 hrs per wk. the first week she was scheduled 17 hrs. The second week it was 9 hrs. The third wk it was 4 hrs. When she was hired the district mgr (Ronda) accepted the available work schedule. The last two weeks her schedule
E was zero (0) hrs. When she asked the manager the manager texted my wife and stated “I don’t have you on he schedule because of your avialability”. It appears that my wife is being retaliated against due to some conflict in management. When my wife called the district manager her phone call were not returned.

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Sandy Robling October 25, 2014 at 7:28 pm

I would like to get information on opening a Dollar General Store. Are the stores franchises? Is there anyway I would be able to open my own store?
Extremely Interested,
Sandy Robling

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Ann October 24, 2014 at 11:52 pm

First & foremost I am a customer and I should b treated with the utmost respect. In the name of convience, I had banking business in the same vicinity & proximity as this dreadful store location #110 @ 1019 tiger blvd. clemson, s.c. Unbeknownst 2 me that I would be in hell on earth, inconceivable is an understatement 2 describe my unfortunate encounter & experience. I’ve never, ever observed such unqualified disorder at the register with this so-called cashier there was zero common courtesy which is the bare minimum much less any customer service which was absolutey none existent. Consequently there was absolute silence no greeting whatsoever she was so unbusiness-like,indifferent, bias, horrendous, ignorant, reprehensible, inept, cantankerous, incompetent, very hateful and ugly. Ultimately it had the audacity 2 b facetious at the end of the transaction, then ask me where do I work so that it could possibly come & cause mayhem on my job. My response 2 to this ridiculous person was & I quote: “the Fortune 500 Company where I am employed is heavily secured & that security wouldn.t allow the likes of her anywhere near where I work” unquote.Therefore upon that disrespectful exchange I requested my money back, I will not patronize nor frequent an establishment with my monetary gains that has no-class associates that commits a blatant faux-pas. Then 2 add insult 2 injury, she & another associate formed a tag team alliance against me. No one tried 2 remedy the situation hence the description. My money should have been in hand by now, then they started lying saying that I called them the (b) word when I dispise that word myself much less part my lips say it, an outright lie, but they kept unleasing their ignorance. Ultimately they also threatened 2 call the police which was totally unrelated to this whole scenario which was a definite waist of my very important time because I work 80 ours a week & that was my only day off.. I truly hope Dollar General does not & wil condone this behavior especially in this area that has backward mentality because this is the 21st century 2014. I suggest and I recommend corporate Dollar General if there are associates of color in your ranks 2 have some hidden shoppers 2 visit this location, believe me it is desparately needed in oconee county if they can tolerate the country music, which should stay neutral at all the stores. I am not originally from this state had it not been for my job I never, ever experienced this at any other store except here,but never, ever, infinity here again. Thank you very much for your time.

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DANIEL ESQUIVEL October 24, 2014 at 5:14 pm

7280 lskeshore store. Mentir Ohio. This store is always a mess. Stock never put up can’t get down isles. Very unsafe. Needs help. I am a schoolteacher. I would love to have a second job and keep your store neat. Clean and organized.
440-796-****

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concered shopper October 23, 2014 at 12:58 pm

I am writing to inform corporate office of the store manager at store# 2199 Indianapolis, in.46219. She is very rude to customers and also treats her staff with the up most disrespect. This is not the way a store manager should act in a professional setting. I currently shopped in this store last week and seen an employee crying and saying they don’t even want to come to work. They are not able to talk to the district manager due to the fact that the store manager will cut the employees hours. I hope you can look into things and resolve the problem at hand. No one wants to shop in an environment like that. Something needs to be done! Thx

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linda mcghee October 22, 2014 at 7:00 pm

I live in a small town and all we have is dollar general and food country. We have the worst store within 20 miles. There are 7 stores within this area.You cannot get down the isles for freight that somehow cant get put up no matter how many workers are there. the manager for whatever reason wont hire people who are willing to work and do a good job. I watch and cannot believe the lazy people that work there. I helped set up walmart in Marion, Va. and worked 16 hours at a time putting up stock and i was a lot older than the employees working out there. They brought the manager from another store to fix it. Thats a laugh. Now if something isnt done then you might as well close the doors on this store. Saltville, Va.

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Ralph Smith October 21, 2014 at 3:25 pm

To whom it may concern, I live in the small town of Oakman, Al. we here in our town was proud when Dollar General came to our town. Now with the things we here going on in our store sometimes we don’t know if we are proud anymore or not. We had a great store manager whose name was Chance Cook and Asst. Genie Chappell. Chance left I guess for a better job and they moved in a new manager whose name I don’t know. She came in and started cutting kids hours where they couldn’t make any money some of them were cut to 10 to 19 hours a week those who had been there for a long time. She started firing people right and left for nothing. One girl got a drink and didn’t pay for it for seven minutes. Another girl got a drink and chips for snack and didn’t pay for them until it was time for her shift to be over.Chance always took care of his people. When you would go in the store before employees were smiling ready to assist you any way they could but now you go in and you can tell they are scared to move afraid they are going to get fired.I checked out yesterday and the cashier dropped a quarter when she was giving me my change and said I hope she didn’t see that I will get fired. I hope that changes can be made to make this a good place to go shop again. Companies need to take care of the people who make the companies what they are and it not always management. Its the ones who stocks the shelf and the cashier who check people out with a smile. This store is no longer that way.

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Barbie Martin October 21, 2014 at 3:23 pm

I recently acquired employment at store#7335 and there is a dispute about my hair accessories. As it states in the dress code head coverings are not acceptable, however I am not wearing one. I take a simple black handkerchief with a white pattern on it and fold it to the size of a large headband (approx 4″ wide in the back or front depending on how it’s worn). I have been told that it could be perceived as “gang affiliation” ,I’ve been told it covers “too much of my head ” that it isn’t “bland enough” to comply with my “uniform.” No one can seem to give me a valid answer. Every time I suggest a way to make it “acceptable” there is another excuse. Traditional fabric/elastic headbands will not stay on my head, as well I have suffered from chronic migraines for 21 years. The way I wear my HEADBAND helps relive symptoms that make it possible for me to function at work. I think that this is completely out of line , in no part of the dress code does it have any stipulations on headbands ie, color, pattern, width, etc, etc. Please fix this nonsense, how can wearing a headband pinup style translate or be perceived as “gang affiliation?”

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Brandon Norwood October 20, 2014 at 1:42 pm

Oh yea I forgot to add that I haven’t received any gas money for traveling to the store in Scott, Arkansas to help out. I kept getting told I had to do it myself on the website. I asked the previous manager Brenda Snyder she never helped me and I also asked the current manager Brandy Deboard and she didn’t help me either. My district manager was told and all he said to me was he they weren’t doing their jobs. I worked with them I know they weren’t doing their jobs I called you to get it corrected not be told that the managers he hired weren’t doing their jobs. He should seriously lose his, he is the worst District Manager I have ever had to work for.

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Brandon Norwood October 20, 2014 at 1:32 pm

My name is Brandon Norwood and I was recently fired from the Dollar General in Lonoke Arkansas. Store Number 11892. I was fired for refusing to sign a write-up that stated that I didn’t recover the store one night. When asked what didn’t get recovered the store manager Brandy Deboard couldn’t tell me what didn’t get recovered. All she said was she was written up also. Who wrote her up? The district manager hasn’t been in the store for quite a while so how would he know if the store wasn’t recovered. Also I called the DM Daryl I think his last name is Jackson the previous Monday reported the store manager for not working the hours that she said that she was working. She would leave early every chance she could get as well as being late on a few occasions. I have had to call and wake her up for a shift that she scheduled herself. What kind of manager is that? I wouldn’t care what hours she works but I have only been getting scheduled 18-20 a week. The week I was fired our total hours for the store was 120 hours. The store managers hours are not included in these hours meaning if she works 50 hours there is only 70 hours left for the other five employees. The store manager is taking up our hours, not staying for the time she scheduled herself, and still getting paid for it yet the other employees including myself are struggling with bills. I informed the DM and when I asked him about it Thursday night after I was fired he had said he hasn’t been to the store to look into it and to me sounded like he wasn’t going to look into the matter. I think he is getting extra money or bonusess for falsifying store hours and I think the store manager knows about it which is the real reason I was fired. Because if an employee calls saying that a manager is basically stealing from them and the District Manager does nothing I also think that they are just as guilty. I called the Regional Manager Mark Contos, he didn’t really want to talk to me all he told me to do was call the dispute hot line. I think my job should be restored and your company should look into the practices of some of their district managers and store managers. Look at all the video leading up to the day I was fired and look at the hours that she scheduled herself and you would see a lot of discrepancies. Oh yea I think she also has a relationship with the assistant manager he goes by Zane for some reason because he was the only person that got interviewed he is a friend of the store manager and he doesn’t have reliable transportation to and from work. Brandy has picked him up and dropped him off on numerous occasions. I’m not saying that he shouldn’t have been hired as a cashier or 3rd key but not Assistant Manager. I have never worked somewhere where an assistant manager was hired who didn’t have their own transportation to work.

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chan October 19, 2014 at 6:06 pm

The store in Allen Texas off Main st. Is not the most people friendly place to shop
The lady in there is rude and she doesn’t know how to talk to people.
I went in to buy cleaning product like i do every Sunday, she scanned every
Thing & i told her i was using two different cards, she said ok she pushed
Her buttons on the register charged my card & told me i owed her cash for the remaining
Balance i said no i don’t have cash I’m using a card. She said i dont have cash either rudely
I told her ma’am that was uncalled for she said well what do you want me to do. I said give
Me my money back.she said she can’t i asked for a manager or corporate number who could help me.
She said she’s the manager & she didn’t have corporate number she could not void the transaction she had
Me swipe my card again & then asked me for my card to swipe for her self.?? Long story short dont
Go to this store theres one in Plano on Parker Rd. Were they know how to treat customers with respect.

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curtis October 17, 2014 at 2:45 pm

I speak for a lot of folks that shop at your stores. We are sick and tired of every time we check out, we are asked to donate the left over change, be it a $0.05 or $0.98. I go there to get my supplies. Not to be made feel uncomfortable if I don’t give. this is getting old and now you got the gull to ask for donations on the card machine. This is leading to a me and others somewhere else.

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Tammy Frank October 17, 2014 at 1:45 pm

I would file a complaint. This something I don’t usually do … but I feel it is necessary, because of my recent experience. First, I made a purchase of at least five items at the Dollar General in Gonzales on Oct 11, 2014. I realized later, that I purchased two cold medicines and I only needed one. The name brands were Nyquil and Dollar General brand. I kept the most expsensive one and decided to return the cheaper one. I was charged $5.75 for the one I received in Gonzales, which was the not the one scanned, the on scanned was the DG brand for $4.00. I am from Baton Rouge, I don’t live in Gonzales. I decided to purchase some tissue, a mirror and some gummie bears on my lunch break (today 10/17/2014 @ 11:30 am ), so I decided to return the item (DG cough medicine) to the store, which by the way had not been opened. The Cashier who was rude from the start (attitude), She then stated “I couldn’t return it in Baton Rouge, because they scanned the wrong one and over charged me a dollar and some cents and that I had to take it back to Gonzales”. So, I called the Gonzales store and he informed me that it should not be a problem to return it at any Dollar General. It was a dollar general item and any dollar general could return it. I didn’t have a problem with getting less back, it was only a dolllar and some change!! I did speak to the manager at that store, who by the way .. was nice about it, but still said, she couldn’t return it… I didn’t get that. So, I went to the closest DG and they returned it without an issue. I think all managers need to be knowlegeable on the rules and regulations for returns and not have customers running all over town and also, hire better cashier’s with a better attitude, I was five seconds away from letting her have it… She was rude! If she doesn’t want to be there, leave there are other people who would love to have a job. The Dollar General Store I am complaining about is 5652 Government Street, Baton Rouge, La 225-926-0018. Store# 6589

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Jesse Hines October 17, 2014 at 1:01 pm

Hey D G, I know your trolls are lurking here. We need a resolution. You know, case 1023016438. Please contact me for resolution. I have contacted you. This has stressed me. Threats are bad business, umkay.

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pissed employee October 16, 2014 at 2:09 pm

It’s pretty sad when you cant go to work without worrying about getting fired by abunch of sitting in their office big headed corporate hotshots. I work for an amazing manager in a store thats not keep up by the company because its not in the budget to make changes that will in anyway benefit the employee’s buts ok to spend millions of dollar on nascar and trying to buy another failing bussinuess. But back to the point my manager who’s work for dg for about 11 years works for chump change compared to some of the managers in the area who are nothing but a bunch of lazy chumps. whens she not worrying about the district manager giving her extra payroll to try to make the store half look decent and taking it away half through week an forcing my manager use her vacation time to make up for the extra payroll already been used to put towards these little stores thta are lucky to even turn aprofitt, she has to worry about these low life customers who if they can’t save a cent here or there get so rude to her, today a customer came in after going online to see what items have pennied out came in and started with my manager about she wants all these new christmas toys for a penny my manager tells her she cant do that a she yells at my manager. now my manager worried about getting fired. corporate needs to get a clue about the customers alway right law ya seem to go by. and take care of your employee’s who destroy their bodies for your lack luster company.

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trace watts October 15, 2014 at 11:19 pm

I’m about to shut your company down for illegal practices and publishing. Your company had been promoting products and publishing. .5 to 2.22 excess everyday. Managers can’t even correct on alcohol and tobacco. National and world wide news. Years of proof. Cost me. How would you like to handle?

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tara October 15, 2014 at 10:36 pm

The dollar generals sales paper has false advertising. I went there tonight to purchase a Glade automatic sprayer for christmas. The sales paper says 5 dollars in instant savings at register meaning that the original 10 dollar sprayer would be 5 dollars with the coupon. However when the item was rang in it came up as 10 dollars. I informed the cashier that the sales paper clearly states 5 dollars at the register. I was then told by the store manager that the coupon was inside the box and that i would have to purchase one and then purchase another one for the discount. ( this is not what the paper said but ok). I went to my car and opened the box in which i found nothing inside. I took the sprayer back inside and told the manager that the coupon was not inside and that i could see the glue where it was taped and that i just wanted my money back. Before i got my money i had to sign for the return in which the MANAGER through her pen at me and accused me of stealing from her store. Really lady i just spent 30 dollars in your store just on this trip not including the other two trips i had made to the store previously that day. As i was leaving she threatened to call the police if i ever came back to the store. Needless to say i am not at all happy with her lack of customer service skills or her rude behavior. It was uncalled for and just plain out rude. By the way this happened at the galveston,tx dollar general.

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dissatisfied customer October 15, 2014 at 9:10 pm

Dear Dollar General,
I’m writing this email as a very dissatisfied customer I usually frequent your store #14406 more then 4 times a week since I live in a rural area and it is more convenient the driving into town and going to my local walmart but of coarse your prizes a bit higher then them so to balance out the cost I like to use my clipped manufacturer coupons and it sad to say I have been turned down at check out multiple times by your employees saying I cannot use my coupon because according to them it has to be the item in the picture..I have tried to explain that is not always true but they are close minded and don’t not even bother to listen..Example today I had coupon that states$2.00 off two old spice products (excludes trail size) so I had 2 old spice swagger 16 oz body wash which coupon states limit one coupon per purchase of products and quanities. Which means my product was 16 oz old spice body wash and the quanities was 2 which I had ..but according to your cashier because the picture on the coupon was a swagger old spice bo bodydy larger then 16 oz and a old spice deordant I could not use it..I tried to explain to your cashier that it didn’t matter what was on the picture but that I was taking 2 old spice products n could be anything. As long as it was an old spice product and it was 2 items n as long as they weren’t trail size( which 16 oz is not trail size) , but she refuse to listen and said sorry.It is a shame that this has happen to me multiple times because after today’s trip I rather drive 7 miles into town and takes my business and coupons elsewhere, where employees are properly trained and have better listening and understanding skills…Not just my transaction that would of been close to $ 14.00 transaction turned into a $2.00 transaction due to the lack of knowledge of your employees.Please reply
SINCERLY,
A very dissatisfied customer

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Melissa Gooden October 14, 2014 at 11:28 pm

How can I get access to my work hours online when I am putting my information in but it has an error message. saying it’s invalid .

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Robin October 14, 2014 at 11:27 am

I live near your Bearwallow Rd store that I shop at regularly mainly because of it’s convenient location. There are a couple of things, first the lady who works the night shift wears off white latex gloves that are damn near black from dirt,grit grime. She refuses to change them before touching my items and gives me an attitude when politely asked. Second I am a regular who has plenty of gray in my hair, I am carded every single time I purchase cigarettes by the same people who have carded me several times before. I don’t not accept store policy that disregards common sense when it comes to having to card me for cigarettes, each time I have to take it out of my wallet to the point of shopping at this store is no longer convenient.

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amber bushnell October 14, 2014 at 8:44 am

I read your coupon policy then downloaded your DGapp for my phone. Policy says I can stack dg coupons with paper. But store says no because dg website coupons are simply manudacturers coupons that dg takes from other sites. This is misleading.

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Ashley Williams October 13, 2014 at 12:14 pm

I’m having some issues. I need to know who the district manager for store #1598 is as soon as possible! Please and thank you!!

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BB October 11, 2014 at 5:28 pm

this in regard to the dollar general in Spring City, TN great and helpful staff but seems like every time i go in there they are constantly stocking and trying to maintain the store. And the store is always full with customers, so many sometimes i just pass and head to walmart because i know that with so many other customers in there and the staff constantly trying to keep up with the demand from customers i know it will be difficult to shop without running in to someone. So in my opinion a larger store is needed and would probaly generate much more profit for DG because compared to other retail stores in the city, prices are most of the time lower at DG. So with a larger store and more items to choose from would lead to much greater sales in this area. Would greatly apprciate a larger store here and again amazing and helpful staff, with a larger store no telling what a great staff could accomplished. thank you and hope to see DG Grow in my area.

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prefer not to give October 11, 2014 at 5:21 pm

Bought gift cards cashier had trouble with my check. Recipet sas cal tax prod. Are my gift cards gonna work? This was in Darlington WI. I’m sending gift cards to Afghanistan.

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Durby October 11, 2014 at 8:31 am

i had to waive through a lot of negative post to get to this section
Seems like plenty of OFI,
My store is in Bostwick FL, I shop there at least 3 times a week..
Great store, great team. No complaints..
Thank you DG for coming to our little community

Durby

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Dawn dandeneau October 9, 2014 at 11:04 am

I worked at dollar General for about 6 months and in that 6 month period we have had 3 managers.I worked at store 12977 in Apple valley ca. off of Navajo. the first manager that I had was good he helped and got the job done but I guess it was not good enough for the big people. The second manage we had well she really didn’t do nothing she always was behind she worked us as slaves while she sat in the office all Damn day the store is always a mess recovery they say is never done right even when it’s done right I was a excellent worker I did my work and other people’s work to man I stocked better and faster then some guys that work there..now on our third manager well he thinks he’s all that he talked mess to a couple of his employers and he’s not suppose to talk to them like that we’ll anyways on Sept.29th I was stocking and I heard a pop in my back and didn’t think nothing of it then 2 days later my hips started hurting I called my manager to let him know that I hurt my self and I need to file workers comp and he said to wait till he has time to fill out the paper work I asked him 3 times and I am still waiting can somebody tell me what to do as of the 29th of Sept I quit my job and I am still waiting for him to do something by law I don’t have to wait for nothing

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denise October 7, 2014 at 4:55 pm

to whom it may concern the store 12977 in Apple valley ca Liz a very unorganized store it is very dirty and the new manager there is very rude to his employers he should not be like that I was in there one day when he was yelling at a female employer and I really though that was wrong you are not suppose to treat your employers like that . I use to come in the store all the time now that a female worker just quit I am not coming back she was a nice person and she had great customer service .now she gone cause of all the bull carp

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D HAISLIP October 7, 2014 at 1:20 pm

I just want to file a complaint on store #01197. The complaint is not against any of the employees as they have always been very pleasent & helpful to me. I love shopping at this location as it is in the town I work in and it is very convenient for me to go there on my lunch hour or after work on my way home. My complaint is the condition of the store. Everytime I go into this store the aisles are cluttered with boxes of product needing to be stocked. Not just boxes but the huge flat bed carts that have tons of boxes on them needing to be stocked. It is so bad you cannot get a single cart down the aisles, and in some cases you can barely walk down them without a cart. 90% of the time one whole side of an aisle will be blocked making it impossible to look at what might be on those shelves, and if you need something off those shelves then I guess you are just out of luck because you are not going to get to it. There are many days I would go into this store with no paticular product in mind, but just want to look and shop and see what they might have that I just can’t live without. This is not going to happen in this store as the aisles are inaccessible and impossible to see what is on the shelves. Today, 10/4, I was interested in seeing what kind of items they might have for fall decorating. I could not do that as this was an aisle I could not get down, it was blocked with boxes, and a flat bed cart piled even higher with boxes. I don’t know if this is a matter of lack of storage, or lack of personel, but all I know is that as of today I probably will not longer go in this paticular store because of this issue. I am not happy about this as I like the Dollar General Store, and they always have fun items, especially seasonal, but what is the point if you can’t even get down the aisles. Also disappointed as I like to promote my local business’ and I like the employees there. However I guess I will have to go to the Family Dollar that recently opened in this same town, as everytime I have been in there the ailses have been open & free of clutter. I prefer Dollar General, but my frustation level has reached it breaking point. Thank you for your time and attention to this matter.

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C whitfield October 6, 2014 at 11:25 pm

I was in the dollar general located in lehigh acres fl on lee Blvd. Where the “new” Manger accused me of looking like someone who stole something out of his store before. The Manager Who said hes been there for I don’t know maybe 2 weeks said one of his employeessaid I was or looked like the person who stole something and ran out the store before. So I was not only offended but I was shocked that he would just walk up to someone and say something like that, he had the nastiest attitude and was saying if you want to steal don’t come in my store and all kinds of crazy stuff. Now this location is fairly new it’s been open for a couple of months and Ive been in this store numerous times because it’s right on my way home so it’s convenient. I’ve never had a problem as long as I’ve been going there with anyone accusing me of such bull crap. I don’t steal I don’t have to and why would I go back to a store that so called “caught” me stealing to buy something? It makes no sense. My mom was so angry when I told her about it she went in to talk to the manager and he was extremely rude to her telling her to get out and he doesn’t have to talk to her. He then said that his other employee saw me take one of the two items that I purchase today out of my purse, yes I said out of my purse. He said one of the guys who work there saw me take it out my purse so I asked him to show me the servailance video and he said he doesn’t have time to show me, so therefore he was just lying. I asked him that if I had been in the store stealing shouldn’t he have called the cops? He didn’t want to talk so much after my mom told him she would sue him for trying to.slander me, he told us to get out and he would make it so we could never come back in the store. I told him he’s got to have a reason for that and he had nothing to say. He was all upset because he got called out on lying on me for no reason at all. He was being nasty even after I purchase my items one I’m wich he said I stole but it’s on my receipt. Don the new Manger is a really nasty person ans I doubt he will be in that position very long because he has no people skills and obviously no home training on how to respect others.

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norma October 6, 2014 at 8:42 pm

I just wish someone from corp. Would just call and ask me why me and my whole team walked out. They dont seem to care about there people at all!!!!!!!!!! I worked for dg for 14 1/2.yrs And not even a phone call to see what would make a whole crew quit.

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Torrance Outing October 5, 2014 at 10:40 pm

To whom it may concern: I was shopping in store # 3090 ( 9221 Two Notch Rd Ste D) Columbia S.C 29223. There was a price discrepancy on a item and the employee was very disrespectful and unprofessional. The assistant manager was present and did not say anything to the employee and I also thought she was unprofessional especially being in management. I could be reached at (803) 586-****. Thank you so much in advance. Have a bless day.

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Janel Little October 5, 2014 at 3:03 pm

I am writing to complain about your product! Your diapers that Dollar General make are horrible! My daughter who is 13 months old wore them for the first time last week 10/01/2014 and to my surprise, the gel that your product has inside the diaper seeped out and the diaper also broke open and this gel was on my baby’s butt and vagina area and ended up with a chemical burn. We had bring her into immediate care because it started to bubble! She has 2nd degree burns from this incident! I personally think you should take this product off your shelves! We are also considering contacting our lawyer! Please respond back to me and let me know what your intentions are on this matter!

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J.R October 3, 2014 at 4:36 pm

The dollar general in Rural Retreat VA are ripping people off and are Very rude and hateful. They overcharge on prices that are posted, yet refuse to post the new price so that people are aware of the price increase. An item that is $6.00, they charge $6.50 at the register and will not refund money unless you point it out. Since a lot of people buy this item and do not realize they are overcharging them, they go home paying extra while the manager pockets the money. No one likes the employees because they are horrible at their jobs, are hateful and very rude. All of the employees at the dollar general in Rural Retreat VA are crooks and hateful miserable people.. Not a good way to run a business, they only Ruin it. I will Never shop there again, and it’s in my hometown.

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alyssa October 3, 2014 at 2:20 pm

i worked one day last week for 4 hours because the manager didnt know where i should be. So for that day i worked i was suppose to get paid. My check is suppose to get direct deposited to my bank account. Went to go withdrawl money and my account says its empty. So needless to say i got rip off!!! this is in Nocatee, Flordia.

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d.d. morgan October 3, 2014 at 12:40 pm

As I read these other comments, I see we are not the only ones with the same complaint.
The store in our area, which we were thrilled to have open, is woefully understaffed. It is often nearly impossible to pass thru the aisles due to racks of boxes needing to be shelved. Often the cashier has to do the stocking, leaving the front unattended, which one would think would be risky, business-wise.

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sandra curtis October 2, 2014 at 6:10 pm

your store in calvert city Ky is dirty and clerks are rude.. Went to get Ginger ale on sale when I asked t=where the ginger ale was the clerk said on the back wall. Lair!!!!! had to ask 3 other customers where it was. When I could find no ginger ale, ( which the clerk should have known they were out) I asked for a rain check to be told no rain checks…@!!!!!!!!! what stupid store doesn’t give out rain checks????? the sale doesn’t go off until sun oct 4th and this is thur. won’t be back in the store again…May GOD be with Family dollar and you never get you way of buying it.

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Stephanie Vaughn October 1, 2014 at 2:15 pm

I would like to complain about the store located on NE 45th street in Lawton, Ok. I am not sure if it is a lack of staff or inefficiency but the condition of this store is deplorable. Product that is needing to be shelved is always in the middle of the aisles. This leads to an extremely cluttered store which also lends itself to the potential for accidents. I do not feel that I should have to forage through the unopened boxes to find what I came into the store to purchase. I was recently told by an employee that “upper management” would be visiting and there was a plan to get the store “cleaned up” but I have seen no change. We have more than one of your stores in our town and surrounding areas but I have yet to encounter one that is as poorly handled as the one I have mentioned. This has been an ongoing problem in this location for some time and I know several people who will purposely avoid this location due to its condition, someone needs to step in and take a look @ this store. Your employees deserve to work in a store they can be proud of and your customers deserve to spend their money in a place that appreciates their business. If this location is a reflection of your standards you make want to take another look.

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wkelley September 29, 2014 at 2:02 pm

I went into a dollar general store in Keysville VA. Everytime here lately, the isles are so cluttered with stock to be put up and the girls that work there are standing talking to customers, not doing what they are there for, TO WORK…I asked one of them to move the bins the other day and she acted insulted that she was helping me to move them. Their manager has been with them and have seen what is going on. This store is a terrible place to visit. Family Dollar is next door and I will be going there from now on, with helpful cust reps, clean store and items that are ready to buy.
W Kelley

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Jill Grisham September 29, 2014 at 12:22 am

I can never get the coupons to work by using my cell phone number and you don’t realize it isn’t working because the Van Alstyne, Tx store does not have a screen so you can see the prices of the merchandise. I had several items that did not ring up the sell price and my coupons did not work. They need a price screen so the customers can see the prices.

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Nicole September 27, 2014 at 10:45 pm

SOMEONE IS GOING TO GET EXTREMELY HURT IN YOUR
SHARON, PENNSYLVANIA STORE!
MY MOM ALMOST FELL TWICE THE OTHER DAY BECAUSE THERE IS MERCHANDISE, BOXES, DIRT AND CLUTTER ARE IN EVERY AISLE!
THERE IS A DIFFERENT MANAGER THERE EVERY MONTH….
THIS LAST ONE IS THE ABSOLUTE WORST!
PLEASE HELP!!!!!!!
CLEAN UP THIS STORE!!!
IT’S DISGUSTING!!!

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Jameel Brown September 26, 2014 at 11:37 pm

I am writing based on my concern for employee welfare. The store in Palm Bay, Florida on Malabat Rd ran by a manager by the name of Yolanada has been making employees work off the clock with no pay stating if the district manager finds out then she has “nothing to do with it and didn’t know it was happening.” When clearly she does because I’ve personally overheard she say that exact same thing. She is also clearly ripping employees off on the hours they’ve worked but it doesn’t show up on their paycheck. This is a clear violation and illegal as well. Someone needs to do something about this manager being sneaky, not reporting hours worked correctly and forcing employees to work off the clock with absolutely no comensation stating they’ll be fired if they don’t clock out and continue working. I would very much appreciate someone coming to fix this problem because the legal system might have to get involved if not.
Signed by
A very concerned parent

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M October 1, 2014 at 3:18 pm

The employees need to contact the Wage & Hour Division of the Dept. of Labor Working off the clock and not getting paid is illegal.

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Lori Mohrman September 25, 2014 at 6:54 pm

I wanted to finish up what I was say the girl was using a red and black cell phone case had the phone up talk to me so loud. Did not care if we got the right stuff or not didn’t say goodbye have a nice day I see you nothing she did even look at the customers. But I know I went there it was about 615pm and I think her name was Elizabeth. I mean can you get any ruder than that. I have been to many of the dollar generals but I have never seen one like this I mean she’s terrible I mean if I wind up with the wrong plugs this is uncalled for and we need to get the squared away right now because I don’t think it’s fair for me and the other 5 people thank you

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Lori Mohrman September 25, 2014 at 6:47 pm

hello I came to your store today which is September 25th 2014.I went to the store 07028 Celina Ohio and I came in there to buy some stuff and the cashier was on her cell phone 25 US customers talking about her dog talking about her dog getting them out if you want to put a dog to sleep just to go check on the house I mean just making total conversation not paying customers never acknowledge anybody came in never try to help anyone I couldn’t find the earphones for my sons phone she wouldn’t even stop to help me didn’t even question me when I came to the cash register nothing she just bring things up past the receipt I left the bag sitting there talking to cell phone I believe her name was Elizabeth

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virginia September 24, 2014 at 7:41 pm

As a Dollar General Employee I am flabbergasted by the policies incorporated by Dollar General.
1. All Dollar General Employees are considered thieves the moment you hire on. The camera’s are so the employees can be watched, NOT the customer! Most employees who work for Dollar General do so because they need to make a living just like everyone else, we/I did not get hired by Dollar General just to be accused of stealing.
2. On truck days its a joke! When we go to unload the rolltainers, they are jammed with so many boxes, they fall on you when unloading. Also, who ever is in charge at the warehouse, needs to make sure the employees there pack the rolltainers so the merchandise does

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Carol September 24, 2014 at 6:47 pm

I worked for Dollar General #3111 for over 6 years, always worked my scheduled hours and then some. During my time of employment I could not estimate the number of hours that were worked off the clock so that the District Manager did not get a confrontation by the Regional Manager on their store visits. For example, it would be 1 hour prior to the store closing and Id get a call from District stating corporate jet was landing first thing the following morning and the store had to be perfect…..of course I would be in there doing just that till the early morning hours off the clock. There was times that I literally spentvthe night in the store, going home as the opening crew was coming in, because floors being waxed.As the Assistant Manager there none of this was my responsibility but yet we couldn’t depend on the store manager. I was recently terminated for bullcrap reasons and I am considering a lawyer and pulling all the hours I worked off the clock for this company.I would work after hours, off days, go fill in while the manager went to the doctor or on a conf. Call…I was also told by district that they didnt care if I did have to walk in the snow with a half inch ice coating the ground, I BEST GET THAT STORE OPEN!

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Candice September 24, 2014 at 4:08 pm

I have read some of the above complaints and I completely agree with the majority of them. The dollar general in my area is referred to as “The Whore Store.” There are a few select women there that put their sex life on display. This involves working in a public place with their necks covered in hickeys and standing behind the register, shoving their tongue down another’s throat. I don’t think my kids should have to see that when we go shopping. And I certainly don’t think they need to hear cheating gossip while the cashier is checking me out.
Also, I have witnessed certain employees degrading the company and their fellow coworkers on social media. If the employees can’t even stand Dollar General, then why are we as customers expected to like it?
I have contacted the district manager for this store and nothing has been done. I have contacted corporate and nothing has been done. I will no longer shop there and I will continue to advise everyone I know to do the same. If this is what dollar general allows their employees to do, then I do not support them.

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Vickie Hillhouse September 23, 2014 at 5:44 am

I went to the dollar general in Decatur, Michigan yesterday Sept. 22nd to pick up a couple things as a I sometimes after work and when I went to pay I gave her a ten instead of a twenty. I didn’t realize that since she had it out of view, and then I gave her the change. She kept starring at me, then raised her voice at me and said twenty four, twenty eight, I thought maybe I didn’t give her enough change so I gave her another twenty-five cents, that is when she slapped the ten dollar bill on the counter and raised her voice again and said to me madam I said twenty four dollars, if she had let me know I gave her a ten instead of a twenty and shown me it would not have been a problem, I know she was new but if that is how she talks to customers she should not work there, I know I won’t be going there again if that is the kind of person dollar general hires

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jaqueline richardson September 22, 2014 at 11:04 pm

I used to work for one of the stores in kentucky an i have lost my w2 form for taxes they extened them till october 15 an was wonderin how i got another one the woman told me at the store were i used to work had no idea an shes the boss so i was wonderin how to go about gettin another one thanks