Dollar General Corporate Office

Dollar General Corporate Office Address

Dollar General Corporation
100 Mission Ridge
Goodlettsville, TN 37072

Contact Dollar General

Phone Number: (615) 855-4000
Fax Number: (615) 386-9936
Website: http://www.dollargeneral.com
Email: Email Dollar General

Executives

CEO: Todd Vasos
CFO: John W. Garratt
COO: Jeff Owen

Dollar General History

Dollar General was founded in 1939 by Cal Turner.  The first store was located in Scottsville, KY and was called J.L. Turner and Sons.  The first store actually called Dollar General was opened in 1955 with the idea that all items in the store would be $1 or less.  The idea took off quickly and all J.L. Turner stores were changed to Dollar General’s.  The chain reached 29 stores by 1959.

J.L. Turner died in 1964 and Dollar General went public in 1968.  In 1977, Cal Turner, Jr. took over as president of the company, making him the third generation to run the company.  Cal ran Dollar General until 2002.

In 2007, Dollar General was acquired by private equity firms and taken private.  2 years later, in 2009, the company was made public via IPO.

Today, the company has over 10,000 stores in 40 US states.  The Dollar General corporate office is located in Goodlettsville, TN.

 

{ 1021 comments… read them below or add one }

cindy July 28, 2015 at 8:01 pm

dg printed that if you go to dg.com/coupons you can obtain .10cent coupon to use for canned alpo . well after giving all my info dg didn’t show the ad coupon. why do you mislead people? this is wrong .

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Marc Clark July 28, 2015 at 5:07 pm

My family has been a customer of both the previous and new Dollar General stores in Clarksville, IN. The new store was a welcome addition and we began buying most of our groceries there, however beginning a year or so ago the store’s stocking became so bad that my family as well as others we talked to began shopping elsewhere. Several months ago, Carol Copas began working at the store and apparently was in charge of ordering and stocking. Almost immediately we noticed the shelves and coolers were being stocked as they should be and over the past couple of months we again began buying most of our groceries there. My wife and I were shopping in the store today and were shocked to find that Carol had been fired over a policy infraction. She’s the best thing that’s happened to that store in a long time and we believe she was the one primarily responsible for turning it around. Let’s hope her dismissal was justified because I seriously doubt the store will bounce back from losing her.

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marilyn thompson July 28, 2015 at 3:33 pm

I live in Coldwater MS. Why are the stores in Senatobia MS and Coldwater MS so unprofessional?? These are the most unorganized and nastiest stores I have ever seen! It seems like every time I GO in the staff changes!!!! The shelves are always in disarray and never stocked right!!!! Maybe you need to reorganize and pay people properly to get the proper types of people to run your stores! Maybe a lot of senior citizens that are still able to work and have pride in their work!!!!

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Francine July 27, 2015 at 7:33 pm

The store I frequent, in Hughesville PA, is like an oven. The employees and managers deserve to have some respite from the heat. Lukewarm water and a box fan is not adequate enough, in my opinion. Give these poor girls some air conditioning, please. It is absolutely ridiculous. I’ve even heard that an employee there PASSED OUT because it was so hot, and they had to shut the store down for the rest of the day. It is an extreme health hazard and it needs to be fixed, soon, if you carry any concern or appreciation for your employees and customers.

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EBONE EAST July 22, 2015 at 2:39 pm

EBONE EAST

JUSTICE FOR THE POOR (JFTP)
POST OFFICE BOX ***
SAN BERNARDINO, CA. 92402
1.760.524.****

Dollar General Store
803 E Baseline St
San Bernardino, CA 92410

In re: Racial Discrimination and Denial of Service Claim

Dear, Dollar General Store

On July 8th, 2015 I was denied service by “Female” Management personnel MICHAEL and  Customer Service Representative KAREN of DOLLAR GENERAL STORES located at 803 E. Baseline Street in San Bernardino, CA 92410… “stated that I had to leave my backpack behind the store conner before I could shop. After I left my backpack on the side of the store conner, I walked to the Restroom where I observed a sign posted telling customer to get store personnel assistance for use of Restroom, I asked service rep. KAREN if she could open the Restrooms and she said “No”….I asked her why and she said that it was store policy and that the DM (District Manager) “Jerald” had enforced this policy.  
After I called Corporate, I was then allowed to use the Restroom. And as I’m on the phone talking to corporate…..A White Teenager walks in with his backpack and KAREN or MICHAEL never approached or said anything to this other customer…until I complained. On July 8th, 2015  I entered this location to purchase some KARMEX and to get change for the bus, not to be racially discriminated against..
However, this incident was caught on camera; please reserve such footage for a later date of review for discovery process.

Dollar General Store personnel MICHAEL and  Customer Service Representative KAREN conduct and actions violated the California Civil Code Section(s) 51, 51.5, 51.7 and 52.

Pursuant to California Civil Code Section 51.5

(a) This section shall be known, and may be cited, as the Unruh Civil Rights Act.
(b)* All persons within the jurisdiction of this state are free and equal, and no matter what their sex, race, color, religion, ancestry, national origin, disability, medical condition, marital status, or sexual orientation are entitled to the full and equal accommodations, advantages, facilities, privileges, or services in all business establishments of every kind whatsoever.

Pursuant to California Civil Code Section 51.7

51.7. (a) All persons within the jurisdiction of this state have the right to be free from any violence, or intimidation by threat of violence, committed against their persons or property because of political affiliation, or on account of any characteristic listed or defined in subdivision (b) or (e) of Section 51, or position in a labor dispute, or because another person perceives them to have one or more of those characteristics. The identification in this subdivision of particular bases of discrimination is illustrative rather than restrictive.
Pursuant to California Civil Code Section 52

(a) Whoever denies, aids or incites a denial, or makes any discrimination or distinction contrary to Section 51, 51.5, or 51.6, is liable for each and every offense for the actual damages, and any amount that may be determined by a jury, or a court sitting without a jury, up to a maximum of three times the amount of actual damage but in no case less than four thousand dollars ($4,000), and any attorney’s fees that may be determined by the court in addition thereto, suffered by any person denied the rights provided in Section 51, 51.5, or 51.6.

(b) Whoever denies the right provided by Section 51.7 or 51.9, or aids, incites, or conspires in that denial, is liable for each and every offense for the actual damages suffered by any person denied that right and, in addition, the following:
  (1) An amount to be determined by a jury, or a court sitting without a jury, for exemplary damages.
  (2) A civil penalty of twenty-five thousand dollars ($25,000) to be awarded to the person denied the right provided by Section 51.7 in any action brought by the person denied the right, or by the Attorney General, a district attorney, or a city attorney. An action for that penalty brought pursuant to Section 51.7 shall be commenced within three years of the alleged practice.

JUSTICE FOR THE POOR (JFTP) is a private owned customer service and litigation resource organization. We help pro se litigants fight against corporate and governmental corruption. We assist pro-per litigants in oppression, fraud, discrimination and harassment cases. Our main concentration is customer service complaints against big business corporations. We seek justice for those in need of our help and pride ourselves in helping our protected members. We assist in Private litigation cases, State or U.S. constitutional rights violations cases, as well as Customer Service Consumer rights issues.

INORDER TO SETTLE EBONE EAST CLAIMS, AND THEREBY PREVENTS THE NECESSITY OF TURNING TO A MORE FORMAL AND COSTLY MEANS OF RESOLUTION, EBONE EAST DEMAND THE FOLLOWING FOR SETTLEMENT OF ALL CLAIMS AGAINST DEFENDANTS:

                                                                         Dollar General Store
                                                                            803 E Baseline St
                                                                       San Bernardino, CA 92410

PLAINTIFF PLEADING DOES STATE FACTS SUFFICIENT TO CONSTITUTE A CAUSE OF ACTION

Supporting facts of CCP 51.5:
EBONE EAST claims that [ Dollar General Store denied [him] full and equal [accommodations/advantages/facilities/ privileges/services] because of [his] [RACE]. To establish this claim, [EBONE EAST] must prove all of the following:
1. That [ Dollar General Store] [denied/aided or incited a denial of/discriminated or made a distinction that denied] full and equal [accommodations/advantages/facilities/privileges/ services] to [EBONE EAST];
2. [That a motivating reason for [ Dollar General Store]‘s conduct was [its perception of] [EBONE EAST]‘s [race, color and sex];]
[That the [race, color and sex of a person whom [EBONE EAST] was associated with was a motivating reason for [ Dollar General Store]‘s conduct;]
3. That [EBONE EAST] was harmed; and
4. That [ Dollar General Store]‘s conduct was a substantial factor in causing [EBONE EAST]‘s harm.
On July 8th, 2015 I was denied service by “Female” Management personnel MICHAEL and  Customer Service Representative KAREN of DOLLAR GENERAL STORES located at 803 E. Baseline Street in San Bernardino, CA 92410… “stated that I had to leave my backpack behind the store conner before I could shop. After I left my backpack on the side of the store conner, I walked to the Restroom where I observed a sign posted telling customer to get store personnel assistance for use of Restroom, I asked service rep. KAREN if she could open the Restrooms and she said “No”….I asked her why and she said that it was store policy and that the DM (District Manager) “Jerald” had enforced this policy.  
After I called Corporate, I was then allowed to use the Restroom. And as I’m on the phone talking to corporate…..A White Teenager walks in with his backpack and KAREN or MICHAEL never approached or said anything to this other customer…until I complained. On July 8th, 2015  I entered this location to purchase some KARMEX and to get change for the bus, not to be racially discriminated against.

However, this incident was caught on camera; please reserve such footage for a later date of review for discovery process.

There are several ways in which this matter can be resolved, including the following:

Civil litigation. Litigation will be time consuming, extremely expensive for both parties and could result in adverse publicity. Note, of course, that the complaint filed in this matter will be a public document, and the press could show great interest in the facts of this case, something neither party is really interested in.
Discussion. The least expensive way to resolve this dispute is if Defendants DOLLAR GENERAL STORES  Counsel and/or you and this office discuss the case through an exchange of correspondence, telephone calls, meetings, etc. Our experience is that if both parties are reasonable and act in good faith, they can settle matters such as these.
Mediation. The parties can agree to a private mediation with someone skilled in the employment area. This option works only if both sides are motivated to resolve the case.

If you have an insurance carrier with respects to claims such as this, you may want to contact them at this time. This letter is written solely for the purpose of furthering settlement discussions.

YOUR IMMEDIATE REVIEW OF THIS MATTER IS REQUESTED.

We look forward to your reply on or before August 9th, 2015. OR A CAUSE OF ACTION WILL BE FILED IN A COURT OF LAW.

Very truly yours,

By: _____________/S/____________

JUSTICE FOR THE POOR C/O EBONE EAST

Letter of Demand prepared by:

Ebone East

JUSTICE FOR THE POOR
P.O. BOX *** SAN BERNARDINO, CALIFORNIA 92402
(760) 524-****

ebo***@gmail.com

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anna July 23, 2015 at 7:33 pm

PLEASE can we get the stores to get molasses you do have it at christmas but we need all year
Thanks

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Mary Morris July 20, 2015 at 3:50 pm

We need a Dollar General in Myrtle Missouri. It is a rural area, but the people who live around the area have to drive 12+ miles to get to any store. I honestly feel there would be enough residents in the surrounding area to make it a success

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Brigitte Rogers July 15, 2015 at 2:31 pm

Just for every bodies information. I was told today, that Dollar General Corporate Office does not read this web side. They requested that we go to I have tried but could not find were we could leave a comment. If some one has more info please tell all of us

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Brigitte Rogers July 15, 2015 at 12:01 pm

Here are the new Officers from the Executive Offices
CEO TODD VASOS
CFO JOHN W, GARRATT
COO JEFF OWEN

Just called the Executive Office Phone number. The Operator is refusing to connect me to any of the Executive Offices. I guess the change in Executive Officers has made no difference, What a shame. I guess we will have to get hold of the Stock holders and Board of Directors of Dollar General

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Melody Sims July 13, 2015 at 11:25 am

Two of the employees of the dollar general store in robeline,la was at work on Facebook harassing people.they spent three hours on there and mentions the stores name and location in their statements more then once. They are not getting paid to play on a social media network.I do have the screen shots and be willing to FAX all of it to y’all. The names are Corie Allbritton and Heidi Garcie. These two should not be allowed to keep their jobs.thank you for your time and waiting to hear back from you.

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Anonymous July 10, 2015 at 8:51 pm

I want to inform you that your manager of dollar general on hwy.62 in franklinton Louisiana, Charlotte wiggins, will soon cause you to loose business. She acts so unprofessional and down grades your customers. I have been going to this store since it was put in this area. I used to enjoy going to this store, but because your manager feels the need to down grade me and others, others as well as I, will take our business else where. We no longer want to even look at this store because Charlotte has made it impossible to walk in the store and feel comfortable. We refuse to spend our money somewhere it is not appreciated.

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Desiree Hall July 10, 2015 at 1:31 pm

Store 06974, Sonora, TX
When I started working at this store it was a complete disaster. The shelves were bare, there were boxes of unopened merchandise, rolltainers, totes and u-boats full of merchandise all over the store and there were 475 totes in the stockroom in addition to many other rolltainers and u-boats. The store was supposed to open at 8am and close at 10pm. Before I started working there many days the store didn’t open until 10, 11 or 12 because the previous manager was hungover and wouldn’t/couldn’t get out of bed. When I started working there 3 employees quit which left me with only 2 employees. We had signs all over the store and I talked to many people and let them know that we are in desperate need of employees. Nobody would work at our store because the starting pay was minimum wage and Stripes (there are 4 in our small town) started out at $11.00 per hour. Family dollar started out at $8.50 per hour and Lowe’s started out at $9.00 per hour. After reporting this information to Jeff who was our regional director at a time he had a meeting with Micheal Mullins our district manager and it was approved for new employees to start out at $9.00 per hour due to competition in this town. Finally I started getting employees. I was told after the employees were there a couple of weeks payroll budget would increase for the new employees – I thought yeah finally some relief. Maybe I won’t have to work from 6am to 6pm by myself all he time!!! The problem then came that payroll did not go up enough and my full time employees started getting only 20 hours a week We worked on the store got things on the shelves, started working on the totes in the backroom. Things were really started to look good. If only we can get more hours so that the store will start looking great. I asked about payroll going up so that we can finish getting the store in order. I was told that when sales go up, payroll will go up. Word got out in our little town that we are really working on the store and the sales went up to number 1 several times and in the top 3 many times. I asked about payroll again. I was told you are not going to get more payroll your people make too much money. THE STARTING PAY WAS APPROVED I WAS TOLD TO PAY $9.00 FOR STARTING SALES ASSOCIATES. Two of the employees have been there for 8 years of course they are going to make more money. One asst manager was transferred from another store already making $12 an hour. I think that has to do with the fact that she was hired by her mother out of Junction. If the part time employees got 20 hours a week and the full time employees got 30 hours a week payroll for each week would have to be 3045 at a bare minimum. Unfortunately payroll is generally about 2100. Which means unless it is T+1 or T+2 I am most likely working by myself from 6am to 6pm. During that time it is impossible to even take a restroom break because I am the only person in the store. Because of me not being able to have a bathroom break I went to the hospital due to side affects of not being able to use the restroom for so many hours during the day. We have done a lot of good to the store. The totes in the back went from 475 to 269 since I have been there however it is impossible to get the store in order with the payroll budget that I have. I really wish that payroll in district 92 would come out like it is supposed to which means in hours instead of in dollars so that maybe someone would have figured out that there are not enough hours to get the store looking perfect. Unfortunately we have a new regional director in our area. When he came into the store for the first time he was shocked. My district manager told him that he keeps sending the smart team in my store to help me and they had the back down to 5 rolltainers. I can tell you that is not completely true because it did not happen when I was working there. Due to the fact that my DM did not tell the entire story the RD told the DM to fire me. I worked my butt off for Dollar General working 65 to 80+ hours a week and I was fired because of a lie. I tried to call the DM to let him know the store is much better than when I started, the payroll does not support even the full time people getting 30 hours and our store has never been down to 5 rolltainers since I have been there but Adrian Casillas (the RD) will not return my calls. I am not sure how well this DG store will do now that I am no longer there. The town is very small, very loyal to it’s people and they really love the progress that has been done to the store since I started working there. Many customers cried and are showing up at my house to talk to me. Most of them have started going to Family Dollar or driving an hour to San Angelo to go to Wal-Mart because they are so upset that I was fired.

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Brigitte Rogers July 15, 2015 at 12:34 am

I am one of these Customers who has not gone back to Dollar General. I will be a witness for Diseree Hallk if she ever needs one. She should file with the Texas Labor Board working so many hours. When she became the Manager the store was bad in any way. Containers all over the store you could not walk. I talked to RM, he is not very smart and the same goes for the DM. The RM lives in San Antonio what would he know. I was trying to met with both to no avail. I support, together with many Customers every thing Mrs. Hall has written. All I can say SHAME ON YOU CORPORATE OFFICE OF DOLLAR GENERAL. You do not know how to run a business. Management of Dollar General, you must blind deaf and Dumb not to read all the comments from all over the United States concern the mismanagement of your stores. I have taken my business to Wal-Mart and Family Dollar.

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Texas Doll July 23, 2015 at 1:50 pm

I have tried to call the labor board and i cant get NO help. I use to work atvDollar General 15022 in china Texas. The manager Miracle is so unprofessional, she curses the employees and the customers. The district manager Gabe will not helping at all. If you make a complaint to her about Miracle she tells her what was said and who said it. Those that is still at the china store needs the help. They are being abandoned out there in the workforce. The executives get all the money and we got the mistreatment. I just quit the store and went somewhere else. Executives there are good workers in the field but they need your help.

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arvo July 10, 2015 at 9:45 am

Nasty store employees smoke in front of the store while we wait in line inside. I will not return to this store at 15797 hwy 36. Covington Ga. 30014.

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Kathy July 7, 2015 at 10:37 pm

I am letting you know that one of your stores near my house is a wreck. The store is ALWAYS a mess..merchandise in the floor, dirty floors, new merchandise to be put up in boxes all over the store. I took pictures tonight and almost every aisle is a mess. I can’t believe you allow your stores to be managed like this. Do you not have someone check on these stores to make sure they are presentable. Makes it NOT a good shopping experience. Store # 10122 3309 Pelzer Hwy, Easley SC 29642 (864) 306-8003

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Tara July 7, 2015 at 2:40 pm

I walked out of my job at Dollar General last Wednesday. My last pay period I worked around 30 hours at 2 different stores. I got a message saying my check was only going to be 75.00 I get paid 8.50. Which means I am only getting g paid for 10 hours. What is the corporate payroll number??

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anonymous July 7, 2015 at 1:25 pm

got clover valley liquid creamer for my mother in law 2 weeks ago. never thought to look at the date on it, silly me. a few days after while useing some in my coffee i noticed that it had expired in march 2015. it is july 2015. took it back and took it to the manager of the store that also mentioned to another employee that it expired a while ago, never got any money back or even a new one only got brushed off as she started to take care of another coustmer. it was busy so i didnt really mind as long as this didnt happen to anyone else, it was just a dollar right… wrong, it has been 21/2 weeks and have been there about 3 times for small things that i remember and wouldnt you know it…. 2 1/2 weeks after the fact there is still creamer on the shelf that expired 3-02-15!!!!! are you kidding me?!?! took pictures, maybe they will finally do something about it!

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Sam July 6, 2015 at 12:31 pm

One of the worst companies ever…I cant believe I worked there for as long as I did.. I was a damn good employee, brought up sales, cleaned up the store, I was treated unfairly from the get go…I think it’s because I was a hard worker and could do a better job than the Manager. DM is worthless and rumors have been flying around for years that he takes sexual favors for advancement…All the stores in my area are Managed by woman who didn’t even take their own Tests because they wouldn’t pass…Corporate needs a serious overhaul of its Management. There is no such thing as an “open door policy ” if you tell every employee what was said and even other stores… sad sad sad… even better it took 4 people to replace me!! And all I wanted was “hey, thanks for all your hard work.” Lead Sales” is a joke more like keyholder or closing manager…count all the money, lock up the store and take money to the bank for less than $9/h, slap in the face….well at least I know my regulars no longer shop there..sales have dropped and the store looks awful… it’s all because DG don’t care, profit over people all the way..

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Dana Jackson July 6, 2015 at 11:32 am

I have been with Dollar General for just about 3 years. I joined the team because I enjoy providing great customer service and the fact that our store is a busy store. I do have to say thank God I do not have to depend on Dollar General to pay my bills as this is a second job for me as I am an Active duty Soldier just about to retire from the military after 25 years. No one can live off of minimum wage especially when they are trying to take care of a family. Yes, I was fortunate not to start off at the minimum wage and was hired as a Key Holder only after being there 3 months. These low wages are the reason why people don’t stay with DG thus the high turnover rate of employees. DG requires a lot of manual labor for the little pay and unreasonable requirements to get product out. Who in corporate really believes that a 1200 piece truck can be put out effectively within 2 days. Not happening folks! It can happen if the store managers were given more hours to put out the truck. When you only have 2 people working, what can you really accomplish between taking care of your customers. Customers should come first! On another note, where is the safety of employees? DG should be trying to protect their assets (Employees first then product). When we have to open by ourselves or the store manager does and then close with only 2 employees, there is no way that we can be safe in the store and meet and greet with our customers. At one point we were taking unnecessary measures to protect cigarettes due to recent losses for them. DG hasn’t taken any extra measures to protect its employees nonetheless other products but they sure are cutting hours each and every week just so they can make a profit. Cutting hours only hurts the store manager who then has to work those hours with no assistance and always working over 50-60 hours per week. they have families too and a life outside of DG. Just like the Army, you take care of Soldiers, they will take care of the mission. Let’s talk about some other things., Food stamp cards, cigarettes, no shirt no shoes service/dogs. The food stamp card is for an 18 year old and older. It is not for a 10 year old to use. I called Health and Human Services to find out the rules and it is for the adult to use. A customer called the DM which I gladly obliged the phone number to then receive a phone call by the DM asking about the situation. A parent was in the parking lot and sent her kids in to buy junk food with card and I made them go get their parent. Boy was she pissed. Oh well! Some of our customers are misusing these cards and there should be a better accountability on their part and HHS when issuing them. As for cigarettes, why do we need to card an 83 year old? Come on seriously! We have regulars that are over 30 years old and yes we do ask for their ID. I can see if they are questionable of age, then yes but why am I asking a person who was born in 1933 for their ID card? As for no shirt no shoes policy. We have customers that come in the store with no shirt and no shoes. I asked the store manager about it and she consulted with the DM. DM responded that we couldn’t tell them that they couldn’t come in the store. Why are we allowing dogs in the store? These are not medically needed dogs either. Are we running a zoo or a business? What does the FDA think about this? We are selling food for God sake. If we allow our standards to drop then what type of message are we sending to our customers? Team meetings, what are they? I have been to two since joining. Why only 2, because the store manager is not given hours so that we can sit and talk together as a TEAM to discuss TRAINING, issues, concerns, what to improve on, Store Goals, etc. Dollar General needs to give more hours when someone is in training to start at the store. Employees are almost immediately thrown on the register without any training. Do your CBLS and now you are trained! Wrong answer if you want the store to be ran effectively. How about sending CEO Richard Dreiling undercover since no one knows him to see how the stores are being ran, how they look, and how employees are being treated. I would like to say in our store, we do set standards. We are too look nice and treat every customer with respect. I do believe the store manager who was thrown in the store just a year ago is doing the best she can with little support from higher management. We have come a long way since the previous management team. We need higher wages and more personnel in the store in order to become a better store. Let’s not just think about the money you are making by cutting hours but think about the employees and how their families are living.

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Becky bortell July 6, 2015 at 8:22 am

Your new store #15432 in virden . Needs cleaned up.trash on floors as well as outside.it sad the management don’t care.

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Tammy July 4, 2015 at 2:45 pm

I received a coupon for a grand opening first 50 people would get a free gift card and bag. Needless to say when I got there they said it was for last Saturday. Told them I had just received the coupon this week how could that be. Never the less I am really disappointed I feel like they false advertised. Not sure if I will return to any on the stores. I usually shop 3 to 5 times a week.

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Brigitte Rogers July 4, 2015 at 12:11 am

As predicted on May 24, 2015 comments on this Web side, our store Manager was terminated as of 7-3-2015. Management in TN does not care. The only thing what will hurt Dollar General is to take our business some where else. Our store number is 06974 and located in Sonora, Texas. I have been shopping for a long time in this store, but as of today that will end!!!! Every month, I have left around $500.00 at this store but not any more. I am going to Family Dollar, and so will a lot of other Customers living in Sonora. Why would we support a company like Dollar General. Based on the information on the Internet the three top Management persons are:
RICHARD DREILING, CEO
DAVID M TEHIE, CFO
GREGORY A. SPARKS, COO
The operator when you call 615-855-4000 will not connect you to the CEO’s office. What kind of a company is this, who does not care what goes on.

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Geof Oliver July 3, 2015 at 10:36 pm

The manager at the Dollar General in Barboursville, WV, (Bonnie) has had the nastiest attitude since she started.
I have been a loyal shopper since moving here in 2011. I have paid for each and every item I’ve left that store with. Yet she continued to follow me around the store since she began there. All the while I watch other people steal. But she’s so focused on me, an African American Veteran of the United States Navy and a disabled citizen that this store has been robbed blind.
Other store associates have quit working there because of her. Long time customers have stopped shopping there because of her. She is quite unhelpful. And when she does help it’s usually to show off for other customers or employees.
This evening I went to the store to purchase paper towels. She stopped me and told me that she had filed a report with the local Police on me and that I was no longer allowed in the store. Due to an incident involving two women I had just met 3 days before in that store and an employee by the name of Tristan. Tristan is a known theif, shoplifter, and drug abuser hired to work there. I have on a number of occasions witnessed Tristans boyfriend enter that store and go to the back, where Tristan checks to see who’s looking and follows him. I have not seen what they were doing, accept that he usually leaves with something without going to the register.
I believe I have been profiled and targeted by Bonnie and now also by Tristan. I’d sure like to know what if anything corporate will do about this. Probably nothing. I’ll be speaking with them and an attorney next week to Guage my legal recourse.

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Brandy H July 3, 2015 at 1:44 pm

A lot of reasons why especially the store in Bradenton, fl off of 15th st doesn’t have any decent employees and why you cant keep them is because the manager and supervisors do not know how to treat the employees with respect and yell at them. I also have the experience to ask the manager repeatedly about my paystubs and have never received them. This is completely wrong. I have tried to email you guys about this problem but for some reason it just will not go through. The manager at that store is unorganized and does not know how to talk to his employees the correct way. I was there for 3 months and never received a name tag and just for a lonely cashier towards the end of my employment before I quit yes I was receiving 40 hr a week but my manager was not taking in account that I had 3 children at home to take care of. When I asked for a day off or called in I received a guilt trip and possibly yelling because it was my fault that I had made his work load bigger, when all he had to do was hire more employees and treat them with respect. And the other issue is that for the first 2 months I was working there and never received a 30 or a 15 min break at all until my last couple of weeks.

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Sharol Geroux July 1, 2015 at 11:09 pm

The dollar general in wyandotte Mi at ,3901 fort has very filthy floors now and it never was like that before . I guess I will shop else where . too dirty in there now . sad

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Brenda July 1, 2015 at 8:15 pm

To whom it may concern dolIIar general has the dirtiest and most unorganized stores I have ever been in.The employees are not professional with appearance either. You cannot get through the aisle for stock in boxes that was never put on shelves.You have to watch cashier because thet will pad the bill.If you want to stay in business clean up the mess and hire decent looking people.NOT TATTOOED OR PIERCINGS EVERYWHERE AND LONG FINGER NAILS.TNAILS.YNAILS.YOU NEED TO MAKE YOUR COLORS YELLOW AND NOT GOTHIC BLACK.TBLACK.THE STORES IN CONWAY SC ARE AWFUL

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b whisner July 1, 2015 at 10:17 am

this store is in need of a good manager. this store is so dirty. The isles are so cluttered shelves are so bad. I feel bad for the people who work their, Employees on the phones while waiting on you. eating behind the counter. and the trash that you see behind the counter. this is a shame, I used to enjoy dollar general.. not so much anymore…

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Brigitte Rogers July 3, 2015 at 2:51 pm

what store is this , in what city and state

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debbie romero June 25, 2015 at 11:28 pm

On June 25 2015 I sent my husband to get some house hold items at the dollar general on captain cade road in Coteau Louisiana. I sent him with a hundred dollar bill to pay for the items and we didn’t realize until after he got home that the cashier hadn’t given him all of our change back the change amount should have been $82.38 but he got back $62.38!!!! So I called the store to ask about it the manager said “ma’am we close at 10pm and I will defiantly give you a call to let you know if the cashier drawer was over……guess what she nevered called back and when I tried to call back they would answer the phone and I could hear them talking about how “haha she ain’t getting that 20 haha” are you serious!!!!! I wouldn’t recommend that store to anyone in this area and trust me I am not done with the situation I want my money that was kept from us…..if anyone with the authority reads this I would like the matter taking care of a.s.a.p!!!!!

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Geof Oliver July 3, 2015 at 10:46 pm

Dear Mrs. Romero, I wonder what the chances are of finding an attorney or a firm who will take this as a class action lawsuit. At some point Dollar General needs to be reminded that it’s loyal and long time customers that keep them in business. Maybe if they a good taste of how the law protects us customers from the low practices they have, perhaps they will get a clear enough message to clean up their act. Please feel free to contact me at any time.

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Brigitte Rogers July 4, 2015 at 11:15 am

This is an answer to Geof Oliver Yes, you are right!! A class action lawsuit would be the answer. We, the Customers should be protected. Dollar General Corporation and its Management team does not care. I, for one will no longer shop at Dollar General, regardless what bargains they have. I am taking my money where, I am appreciated.

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watasha June 23, 2015 at 10:23 pm

Seagraves tx dollar store has been closed …. when will it open again.. I was told to hurY and shop at 5 in the afternoon.. then the doors where locked and closed..PLEASE GET THEM SOME HELP….. WHY HAVE A STORE IF IT’S NOT GOING TO OPEN

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Thomas Buyea June 23, 2015 at 7:20 pm

I go to your store #12984 at 5175 sw 8th st, in Miami regularly for about 5 years since it opened.

About 12 to 18 months ago I wrote you another e-mail like this about the terrible and fall dangerous condition your store was in, You may be able to find that email by searching my name, Today it was much worse !

Today as soon as I walked in I saw small pieces of papers all over the floor, Brown incoming stock boxes on the floor all over the store, Small, Medium and large, Full, Half full and empty, Boxes in their shelf display boxes on the floor, Many of these boxes were not just in isles where you could see them and not trip over them, But just around corners at the ends of the isles so it was even easier to trip over them !
The items on many shelves were all disheveled and facing in any direction and items in totally wrong locations.

Other shipping boxes actually being unpacked and stocked on shelves appeared to be unpacked and their contents just spread out across the entire isle in the women’s hair colors or treatments department. Later when I asked a question trying to find a home room temperature thermometer, Not one employee spoke English.

I don’t expect you to believe me, You may think I got in an argument with a manager Etc. (Hard to do without them speaking English) And I am just trying to cause them problems ?
But I see you have security cameras, Please have a higher level manager preferably out side Miami- Dade County look at them (Camera recordings) in the store in person or if possible remotely on line and see what this store looks like !! ? You need a supervisor from outside the area because all the immigrants which it is seen very well by them that they only hire their own 100% will cover for each other no matter how high a level “local manager” it is that you send in there,

I hope your security cameras are watchable from your home office !

Another thing that happened when I checked out I thought I gave the cashier a $20.00 bill for my 4.17 purchases ?
I got change back for a $10.00 bill, I am not 100% sure I gave here a $20.00 bill ?
But as soon as I questioned my change and told her I was fairly sure I gave her a $20.00 Bill (this was the one employee who spoke a very little English) Even though she had finished the cashiering of my purchase and had closed the cash register drawer, She picked up a $10.00 bill from out of my sight and showed it to me ?
If that is the way you train them, To keep the bill out of the register then that would seem normal, But if it is Not then it seems she may have had it there so she could quickly go to it and show it after actually accepting a $20.00 bill ?
Again I am not 100% sure it was a $20.00 bill, But I always know how much money I have in my wallet and I thought it was $20.00 + a one dollar bill. So because I am not 100% sure please don’t take this situation too seriously but please just keep track of it and see if this happens with her more often than would be normal mistakes. My purchase was at 2015-06-23 16:28:09 as printed on the bill (Maybe you have a security camera looking over that cashier’s shoulder when she accepted the $10.00 or $20.00 bill ?)

Also your stores all of them in Greater Miami are wide open for a EEOC hiring discrimination Civil Suite because all of your employees are one Race/Nationality. How do I know all your stores are like that ? Because all stores in Greater Miami are like that Walgreens, CVS, Walmart etc. etc. And these are American owned stores, The Hispanic owned businesses are even more discriminatory in their hiring.

Thomas Buyea, Miami, Fl.

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Barbara Smith June 23, 2015 at 10:35 am

Having recently moved to the King NC area, I have gone to the Dollar General there, store #07517, and was not only disappointed in the service, but appalled at the sloppy nature of the store. There is always a long line of customers waiting at the register, the cashiers are slow and not very courteous, many items are out of stock, and the overall store is a huge mess. Not only do they seem to have management problems, but whoever is the district manager is not doing their job either.

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Shalonda Jupiter June 22, 2015 at 4:01 pm

I went to Dollar General Store #08646 in Lake Charles, Louisiana. I went in to purchase a OneVanilla Prepaid card, I told the Cashier I needed 105.00 put on the card. I had a few more items and my total came up to $120 something. When I got in my vehicle I looked at the receipt and saw she “added” 100.05 to my card NOT $105.00, I went immediately back into the store and the Cashier called the Manager. The Manager said their was nothing that could be done, except me give her $20.00 more and she can add the 5.00. I told her that was not my mistake, it was her Employee mistake and I shouldn’t have to spend more money to fix her mistake. I called Dollar General Customer Service and they informed me a REFUND could be given on the prepaid card. The Store Manager said that Dollar General Customer Service does not know their system and the way the Cash Register is set up so they shouldn’t say that.
By this time I was very upset and just fed up with the whole situation. When I went back to my vehicle to pay the bill over the phone with the OneVanilla prepaid card, the Company kept declining my purchase. I knew since a good 2 hours had lapsed that would have given more than enough time to hit the card. I called OneVanilla Customer Service and they informed me the CASHIER AT DOLLAR GENERAL DID NOT ACTIVATE THE CARD CORRECTLY AND NO MONEY WAS ON THE CARD!!! I was LIVID by this time. I walked back into the store and told the Manager I WANTED MY MONEY BACK NOW. The Cashier did not activate the card correctly and I can’t even use the $100.05 that I PAID THE CASHIER. The Manager explained the Cashier was “New” it was only her 3rd day and maybe she did make a mistake. We’ll I’m so sorry Dollar General DOES NOT TRAIN THEIR EMPLOYEES WELL, BUT I WORK HARD FOR MY MONEY AND DO NOT APPRECIATE PEOPLE PLAYING WITH IT. I had to call OneVanilla back and do a claim, I had to fax over my ID and Receipt and once the department looked over the claim, they would put the money on the card within 3 business days. ARE YOU SERIOUS WHO HAS 3 DAYS TO WAIT????? I called Dollar General Customer Service line AND STILL WAITING TO RECEIVE A CALL BACK REGARDING THIS SITUATION!!!! I’M STILL WITHOUT MY MONEY AND NOBODY SEEMS TO WANT TO RIGHT THE SO MANY WRONGS!!!!!

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