Costco Corporate Office

Costco Corporate Office Address

Costco Wholesale Corporation
999 Lake Dr
Issaquah, WA 98027

Contact Costco

Phone Number: (425) 313-8100
Fax Number: (425) 313-8103
Website: http://www.costco.com
Email: Email Costco

Executives

CEO: W. Craig Jelinek
CFO: Richard A. Galanti
COO: Joseph P. Portera

Costco History

Costco was founded in 1983 by James (Jim) Sinegal and Jeffrey Brotman.  Their first store was located in Seattle, Washington.

In 1993, Costco merged with Price Club, effectively doubling the size of the company.  The executives from both companies never saw eye to eye and they split in 1994.

In 1997, the company name was changed to Costco Wholesale.

Costco is currently the fifth largest retailer in the US and is also the world’s largest wine retailer. Their major competitors are Sam’s Club and BJ’s wholesale.

Besides the US, Costco has locations in Canada, Australia, the UK, Mexico, Taiwan, South Korea and Japan.

The Costco corporate office is located in Kirkland, WA.

 

{ 349 comments… read them below or add one }

janet schulgasser July 15, 2015 at 7:58 pm

I am a long time member and a Costco fan but am extremely disappointed with their customer service in Washington. I called no less than 5 times over the course of two days to complain about one of their stores and never, ever received a call back despite promises of such. This store was poorly stocked and out of the things I wanted to purchase and also sold me an opened and half eaten container of macadamia nuts. I simply asked for the parking fee back as not only had this been a useless trip there but I’d now have to return. I really don’t think that anyone at Costco cares and I will have second thoughts about renewing my membership after this experience.

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Lisa Davies July 7, 2015 at 3:39 pm

Very disappointed after I bought a three pack of Kirkland organic milk to find there were 2 added ingredients – fish oil and gelatin (made from tilapia). The milk may be organic but the added extras are not. I think you will come back and say you should read the ingredients. I would never think of reading a milk label as the ingredients are almost always just milk. Are the extras GMO? Tilapia is one of the most farmed fish and often raised in filthy conditions.

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Kevin Herbinson July 3, 2015 at 8:13 pm

To Costco Management:
Based on a recent experience I had at your Irvine warehouse I have a suggestion that can improve your nearly perfect Customer Service. My wife and I have had the greatest respect for your company and the way you do business. It has always been a pleasure to shop at any of your stores, that is, until recently when I experienced a most egregious failing of customer service.
I went to the tire service center at the Irvine. California warehouse on 6/18/15 and purchased a tire. The employee at the counter was courteous and friendly, as usual. I told him I did not need the tire to be mounted on a rim, I would be taking it with me as it was. After I paid for the tire I asked if he or another employee would please help me lift it up onto my luggage rack. I’m 71 years old and recently had surgery on my arm for a torn biceps tendon. It was also a very hot day for doing heavy lifting.
The employee said he would have to get approval from his manager. “Fine”, I said. When he came back I was flabbergasted to hear that his manager would not allow help because of “liability”. I couldn’t believe it. I have often received help from Costco employees when I was loading heavy items such as large screen TVs, air conditioners, etc. into my car, often without even asking. ”I’m a 71 year old man, do you mean I have to put that thing up there myself?, I said. “Sorry”, he said.
The tire was a BF Goodrich 315/70 R17 all-terrain tire. Fairly large, 62 pounds, and bulky. It would be an easy lift for two people, but a struggle for one person. My car was not more than 15 feet from the entrance to the Costco tire center, so I rolled the tire out and began my struggle to get it up on the rack. It took several minutes but inch by inch I was able to get it onto the rack (see photo). Just as I finished, the employee who sold it to me walked by and congratulated me on getting it up by myself. My heart was pounding and I was covered with sweat. I just said “I can’t believe you would make a 71 year old man do something like that.” He was with another customer and walked away.
The reason I am writing this letter is to bring to your attention what I believe to be an ill-conceived policy being used by your employees, at least in the tire center. I think your “liability” would have been greater if I had had a heart attack or injured my back because you refused to help this elderly customer load a tire onto his car.
I hope this policy will be changed.
Kevin Herbinson

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Banabas July 3, 2015 at 2:50 pm

My wife and I is a long time member of Cosco. We was approach by a vender from smart carpet at the Hazlet Nj store on route 35 . We heard all the sweet talk and how they follow the rules of Cosco to make sure their members are treated fare , but didn’t turn out that way when we schedule a home visit to see a rep from Smart carpet . His name Is Brian . He told us he will need our credit card or debit card to put on file and will not be charge until the job is done and we do a walk through with them and please with the job and a phone call from Cosco if we was please with the job before any money can be charge by Cosco . 3 days after the visit Cosco chrsge the account without our concern which we found wrong and illegal by the State of New Jersey Law . We was in the store June 28 2015 . We met Brian june 29 2015 . We call Smart carpet July 3 2015 to report the charges and was handover to a Smart carpet GM Craig for all the Cosco location in NJ . He told us Cosco was not suppose to charge our account until the job was done and we was please with the job because that is the agreement and Smart Carpet have . We sign lots of papers with Smart Carpet the has Cosco logo which we trusted and look at carefully . We don’t know why there is no paper work that say no money will not be charge until the job is done and the coustmer is please with the job ? This wrong and we think you guys set this up to scam coustmers by taking their money before the job is done . We need to report both Smart carpet and Cosco to the State of New Jersey that you guys are misleading coustmers and giving them the run around . We was even told by one of your store GM in Hazlet NJ that Cosco that control over what the vendors do . Why place vendor in your store that can’t be trusted or don’t you Cosco have everything in writing to protect all 3 party the venders the coustmers and Cosco ? This call dirty business and both Cosco and Smart carpet is aware of what going on . Why should Cosco send someone into people homes to take their banking imformation who can’t be trusted ? We will be contacting the state of NJ to Audit each venders that Cosco deal with for track record and complains from Nj coustmers . We now even thinking twice how Cosco do business . We never felt like this until now . This is a shameful for a well noon Coperation like Cosco . How can you be computing with BJs Walmart and SAMs Club when you involve with scandal like this ? Thank God for social media . if this can’t be resolve ? We will be filling a law suit against Cosco for fraud

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joyce molzon June 24, 2015 at 10:16 pm

A week ago I bought a air conditioner at the Clifton, N.J. store. I wanted to tip the young man and he refused. Today I purchased four tires. I have never been treated so good by sales people in my life. I believe Jim Mahoney who filled in for the girl who was at lunch handled himself really well. He had a rude person on the phone and still told them to have a good day. Another customer who didn’t know what she was doing. The manager was great and they explained everything to me. Now my complaint. I as a customer feel that if I want to tip the employee I should have that option to do so. Please change your policy. I am 75 years old and appreciate good service. Please make sure your CEO Mr. Craig Jelinek see’s this.
Thank you.
Joyce Molzon

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Vilas Savargaonkar June 17, 2015 at 1:18 pm

I am very upset with one of your vendor smart carpet. I purchased capret for my house beleiveing ins Costco in the month of April 2015. The capret was done but the wood flooring they put don’t have the matching wood modling and last two months I been going back and for with Costco and the vendor. Not. Replied or action. The vendor is very nasty and brutal in delaing. Racist behavior and attitude towrds the customer.

Please kindly refund my moeny and get ride of this SMARTCARPET vendor from the store.
Sicnerely’
Vilas Savavargaonkar
908 507 ****

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Rene Kenyon June 3, 2015 at 9:29 pm

I purchased kirkland Signature 6 hearing aids April 2015 in Ft Myers Fl. The hearing aid personnel was not savvy re: use with IPhone 6 and left me with many unanswered questions. I am a snowbird, now in residence in RI, where there is no Costgo. In order to get my questions answered, I had to drive 125m to Ct. There the hearing aid person knew even less…..stated he does not even have a cell phone, never mind trying to explain the aids streaming to my phone. When i asked if he was not given orientation to this new product, his answer was that Costgo told him not to worry about it, the people who use this technology will know more than you! What kind of rubbish is this!

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Kathryn Kumik June 3, 2015 at 3:46 pm

CEO, A year or so ago I watched a special on Dateline,, about Costco and how they treasured their employes. My husband,Theodore Kumik was hired for seasonal help,loved his job and everyone there. he was a very hard working person and everyone was sure he would be hired back. In the meantime a new manager was hired who was not familiar with my husband,and although he keep filling out his application,he was never called until almost a year later for only seasonal help. my husband needs at least 35 hours to pay our bills. The new manage said that she was not keeping anyone on,but,we found out she did.. there are so many of the employes that would speak for my husband I feel so helpless! I am not speaking poorly of the new manage I just feel Ted deserve’s a second chance . Thank you for taking the time to read this, he is a great man. Kathy Kumik

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Wolfe June 2, 2015 at 8:37 pm

On June 2, 2015 Hawthorne California Costco’s phone line 310-727-0403 was not opened at 10AM pacific sharp. No one picked up call at pharmacy either until at least after 1005AM. The store is sloppy because store manager Mike is sloppy.

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long time customers June 2, 2015 at 1:19 pm

6/2/2015 at 10AM PST Hawthorne costco was not open at its open hours states: 10A to 830P, M-F. SHAME SHAME SHAME

Store manager Mike is a very bad manager, sloppy, has no people skills with customers.
TIME FOR A CHANGE. WE NEED A BETTER STORE MANAGER. MIKE MUST GO.

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Diane Otti May 29, 2015 at 1:17 am

I took a fall at Costco Santee, CA; filed a report, talked to their ” investigator” and then no further response. Even manager at Santee Costco can’t reach anyone!
It isn’t that I am out to ruin anyone, but I lost pay from work and had 2 appointments with doctor which I need to be reimbursed for.
My recommendation, don’t fall and good luck trying to follow up!
Yes, now need to look at legal avenues, when it could have been solved very easily.

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Uncle Pabs May 22, 2015 at 9:36 pm

Find Anthony J. Toliver, Criminal At Large, give his kids Justice.

See the Facebook page dedicated to finding this Costco fugitive. This man has stolen more than money. He is bald now and has been on the run for more than 8 years. Isn’t it about time someone made an effort. This guy is remarried now and has a child. He has been in contact with his children and when they asked for help he bailed out, again! These kids deserve better. His mother has been in touch with him and had not reported it to athorities. The step father is an employee at Costco, his mother use to work there but, couldn’t handle the “where is your son, have you heard from him” questions because, she is keeping contact. And by association the step father, employee at Costco, by keeping his mouth shut when he knew his wife was speaking on the phone with his step son, it is wrong. Plus, they attended Anthony’s wedding to his mistress. It is reported other family member attendees were aware of the embezzling charges and his fugitive status.

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