Costco Corporate Office

Costco Corporate Office Address

Costco Wholesale Corporation
999 Lake Dr
Issaquah, WA 98027

Contact Costco

Phone Number: (425) 313-8100
Fax Number: (425) 313-8103
Email: Email Costco


CEO: W. Craig Jelinek
CFO: Richard A. Galanti
COO: Joseph P. Portera

Costco History

Costco was founded in 1983 by James (Jim) Sinegal and Jeffrey Brotman.  Their first store was located in Seattle, Washington.

In 1993, Costco merged with Price Club, effectively doubling the size of the company.  The executives from both companies never saw eye to eye and they split in 1994.

In 1997, the company name was changed to Costco Wholesale.

Costco is currently the fifth largest retailer in the US and is also the world’s largest wine retailer. Their major competitors are Sam’s Club and BJ’s wholesale.

Besides the US, Costco has locations in Canada, Australia, the UK, Mexico, Taiwan, South Korea and Japan.

The Costco corporate office is located in Kirkland, WA.


{ 379 comments… read them below or add one }

mieka Thimsen November 20, 2015 at 8:51 pm

Suggest you discontinue carrying HP Printers. UGH…Bought another today and page one of the instructions are to log on to XXX……guess what…it goes to the HO site and it says”page could NOT be found


Sandra November 20, 2015 at 11:52 am

Hi my name is Sandra and I just wanted to drop you a quick note here instead of calling you. I came to your Costco Corporate Office | Corporate Offices & Headquarters page and noticed you could have a lot more hits. I have found that the key to running a popular website is making sure the visitors you are getting are interested in your subject matter. There is a company that you can get targeted visitors from and they let you try the service for free for 7 days. I managed to get over 300 targeted visitors to day to my site. Visit them


@Uncle Pabs November 19, 2015 at 9:15 am

@Uncle Pabs-”These kids deserve better” You are right Mr. Unlce Pabs, Mr. Anthony James Toliver STILL deserve better. Battered person syndrome- Mr. Anthony James Toliver, turn yourself in. There are people and resources to help you. You are not alone, even as a father and a victim of Battered person syndrome.


john c youngblut November 18, 2015 at 2:29 pm

is the Costco corporate against senior citizens as I have applied for a job at the Costco in Brandon fl three times and have been told that I am not a fit for the position of anything now anything is a broad spectrum on your application. in the Brandon store in florida I have only ever seen two senior citizens working there and they have been there since the store opened Costco only hires young people I have been a member of Costco for over twenty years and the floor Manager there as a Lot to be desired his first name is Tom He was darn right nasty to me during the application process he is was Lucky that I did not kick his you no what I am a member and he has no right to treat me Like that


james November 16, 2015 at 7:31 pm

why do you guys focus so much attention on a persons appearance when they come through the doors for an interview, a persons body language and those scenario questions when the most important things are how hard of a worker is this person, is this person going to be on time for work everyday or is this person going to show up for work everyday?!?!?! you can get some smooth talking person who is unreliable but you hire them because they can answer your scenario questions to your liking or you don’t hire a real hard worker that is reliable because he was fidgety or did not answer your scenario questions to your liking why do you do it this way?? this is why alot of people can not find work!!!


Robert L. Vickery November 13, 2015 at 8:31 am

I’m writing this letter in support of my son Stephen H. Vickery, who is employed at the Costco in Kennewick WA. I’m going to get right to the point of my letter. First I want to say, I’m not a Harvard Law School graduate, who writes and speaks with articulate grammar. I’m a proud blue collar working man who has been a member of Costco for almost 20 years.

I’m formally lodging a complaint against Costco in Kennewick WA. and the Corporate Management in Kirkland WA. At the time of the writing of this letter Costco in Kennewick is conducting a “Witch Hunt”, with plans to terminate my Disabled United States Marine Corp Son. They (management), know of his condition and Stephen volunteered this information only as a courtesy to management. He has severe P.T.S.D. The Veterans Administration would not like to hear what Costco is about to do to one of their own.

This is not the climate, neither political, ethical, or moral, to be marked as a huge retail company who did not follow the laws for a Disabled Veteran. Costco does not want to make the necessary accommodations for a young Marine who came home with psychiatric issues as a result of his service to the United States and for protecting its citizens like those who are reading this. The next time you’re at home and the temperature outside feels like it’s hot enough to fry an egg, remember this, my oldest son did fry an egg in the heat, in the middle of summer in Iraq.

Listen closely before you toss this letter from a member, into the trash. According to the laws protecting a Mentally Disabled Veteran, whether employed by the U.S. Government or a Civilian Employer, Stephen H. Vickery, was not required to mention his Disability. He did this because he was raised by honorable parents, therefore he has learned THE LOST ART, of respecting your employer and keeping no secrets. He will fight with every ounce of fight he has for his job if he is terminated because of some fabricated story someone made up about him, again it makes no difference if it is a member or an employee. He will demand to see his accusers.

This is a young Disabled Veteran who feels he has what it takes to be an outstanding employee for Costco. He needs patience from everyone of you. It takes time for medications to begin doing what they’re intended to do. Many times it could take several adjustments in the dosage to fix his issues. I’ll place my life on this young Disabled Veteran, not because he is my son but he has character, a work ethic that is slowly becoming extinct, in generations following Stephen. Do you folks have any idea what this young Disabled Veteran has gone through for all of you, and myself included?
Stephen ingested swamp water during Boot Camp, SAVING another recruit from drowning. Some parent tonight, does not know it, but their son is alive because the young man who’s job you’re going to take from him, committed a selfless act and saved another life. He continued with Boot Camp not saying a word. You don’t complain as a recruit, or the Drill Sergeant will ride you like a nine day mule. He kept going with a 104* temperature until he collapsed in the chow line after three weeks of being so sick he almost died.

We didn’t know this until he finished Boot Camp. You see ladies and gentlemen, when your kids take the oath before they leave for basic training, they no longer belong to you. The U.S. Marine Corps owns them.

I don’t ask Stephen about things that happened in the Marine Corps. It trips a switch. This Disabled Veteran whom you are plotting and planning to terminate, would save anyone of you, even if someone in your organization terminates him. I hope your getting a clear picture of what this young man has endured for each one of us. Stephen is strong and bull-headed, but he wouldn’t hurt anyone in any way shape or form. He is harmless as a dove. He is loving, kind, respectful, (even to those who don’t deserve his respect), faithful, honest, and a real gentleman. He’s a Marine!

Stephen was stationed one block from the White House for over 3 years. This is a very special honor to be first responders, if the President is threatened. He also had the most deplorable job, while stationed at 8th & I Marine Corps Base in WA. D.C.

He was responsible for the pick-up and delivery of deceased Marines when they came home to Dover DE., from the war in the middle east. To acclimate the Marines (Stephen) to the CARNAGE they would see when loading the bodies into the morgue at Bethesda Naval Hospital, the Sergeants forced them to see actual footage of fire fights during war.

Stephen made friends with everyone he met. He had two buddies who received their papers to be deployed to Iraq. The very next week, the two young friends of Stephen, hopped on a Crotch Rocket (motorcycle) they bought together, and committed suicide together, because they didn’t want to die in a foreign country where people “Love you” one day, and the next day blow you up with an I.E.D.

The following are some options to consider before the management for Costco, makes the biggest and most embarrassingly unintelligent mistake in Costco history.

• Put Stephen back to work immediately pushing carts for a few months. Maybe a couple times a week boxing.
• Keep his daylight hours for him so he could get the sleep he needs for the medications to work.
• He’s not afraid of anything, but it would be a good idea to keep him off the cash register to allow his brain to become adjusted to his new medications. Only Stephen will know.
• Try to see Stephen years from now, instead of this dark moment in his life. He’s really hurting inside and he needs support, not a kick in the butt and out the door. He would never harm anyone. This young Disabled Veteran could be one of your most outstanding Managers someday. Give him time!
• If Stephen needs an extended break sometimes to get his thoughts together then so be it. Costco is looking at a Win, Win, situation keeping this Disabled Veteran. There is absolutely NO MEDICAL EXPENSES, that will ever be imposed upon Costco.
• I cannot express how important it is to be patient with this young Disabled Veteran. Costco will never regret hiring Stephen Vickery.

But I assure Costco, if there is a plot to eliminate his employment because of some unsubstantiated accusation, or complaints about Stephen that is in any way character bludgeoning, or job threatening, I strongly suggest Costco dismisses these pathologically inept, unthinkable, libelous, treacherous, people from their presence.

These kind of employees and members, are to put it in simple English, just dust in the wind. They are cowards and unhappy with their life, and want everyone in their path to share their self inflicted misery.

After reading just a portion of what this Marine did, and would still do for everyone I hope you feel the same as I do. I have honorably raised two of the most respectable, honorable, men of high character and substance. And I’m the kind of Dad who will give my life for my Sons, and take the time to write letters like this to people in high places, who would be sickened by what is in the works, of a retail giant named Costco.

I have written letters to corporate about the wonderful service I have received from Costco Employees. However there is a few employees, and one in particular who works in night receiving, where Stephen worked until moving to the front of the store. This young man never returns a greeting when I see him in the store and say hello. He just looks at me with a look that is saying he would like to challenge me.

This Dad will be watching the employees much, much, closer and taking names if it is this easy to ruin a persons’ life. However, that is not the way this man conducts his life toward other human beings. I believe in giving a person several chances to pull it together. If this method produces no positive results, then I take stronger, more personal measures.

I worked at Hanford for 30 years. My Fathers family and my Mother’s family moved here in the 1940′s so I know hundreds of Costco shoppers, including two of our State Senators and Congressmen. You folks better wake up and think long and hard before you wake up the mother bear. E-mail can be a very dangerous thing for a company like Costco, especially when their management thinks they are untouchable. Trust me, if my Son comes home on Saturday November 14th, 2015 unemployed, the Mother Bear will be officially awake. Hundreds and I mean hundreds are going to have this letter in their inbox.

I’m angry, and when I’m angry, I send emails. The Veterans Administration, and the Veterans Coalition already received their letter. Wounded Warriors project is next, our State Senators, Congressmen, and God forbid, I wouldn’t want to leave out all my family, and hundreds of friends I’ve made in my almost Sixty Years of life here in the Tri-Cities.

I expect positive feed- back from corporate and Kennewick, Costco. Now that you all have a better understanding of this Disabled Veteran, Stephen H. Vickery.


LILIA November 11, 2015 at 4:12 pm

Our company bought a Samsung wi-fi observation camera in April of this year. It is now
November and it has stopped working, I contact your customer service so that I can return it by mail and they sent an email stating that they do not accept returns on electronics after 90 days. and to contact the concierge . I don’t want the concierge I want credit for our camera since I have just bought a new one to replace the one that broke after only 7 months. Our pharmacy spends thousands monthly at Costco to supply our stores and I cant believe you will not credit our account for the camera. I hope that you do the right thing Mr. Jelinek We are Community Medical Pharmacies in San Diego, Ca.


Don M November 9, 2015 at 7:48 pm

What’s the deal with not having enough help in the pharmacy? I went to have a flu shot today. Much to my surprise I was told I would have to wait 20 minutes. Yet the couple in front of me just walked in , got their shot and left. Why couldn’t the nurse(?) attendant give me my shot while she was there. No, I had to wait. It turned out to be a 45 minute wait. Come on this is flu season. How long can it take to give a flu shot? Only one minute by my calculations but the wait is what will kill you. Really Costco? This is unacceptable. If you can’t improve on the timing then maybe you shouldn’t offer what you can’t deliver timely.


Anne Willows November 7, 2015 at 5:44 am

Costco keeps sending my 97 year old mother bills for membership and late fees for not paying the membership fee even though this account was closed. Several calls to Costco and Capital One Customer Service Representatives have not resolved this problem.


Orlando Aguilar November 5, 2015 at 1:01 pm

Just wanted to thank you Costco for the low prices on the gasoline. :-)

You can be driving around, looking at other gas station’s prices, but when you get to Costco, it’s a great relief.

So thank you for keeping those prices LOW!


Juanita Ross November 4, 2015 at 1:03 pm

I am requesting that you add the delicious recipe red velvet cupcakes in the bakery department for the Thanksgiving holiday. This is a popular item and very good. I know I speak for many customers.


Doug November 4, 2015 at 10:54 am

Hello , have you ever considered a Costco in Altoona Pa . We have a location very accessible to a large range of populated areas .we are centrally located in between Pittsburgh & Harrisburg. Many exits right off I-99 it connects from I-80 to PA Turnpike. You certainly would give SAMs Club a run for their money here . Hope you consider looking into our location soon .


Pat Heere October 26, 2015 at 9:33 pm

I tried to send this to corporate, but was thwarted by the “Puzzle Word” input at the bottom – I couldnt’ read it to put in the correct letters to satisfy the computer. Problem – glasses purchased from Costco. This is the second pair I have bought from Costco and both times I requested no lens coating and both times was told I had to have the coating. Now I have yet another pair that is so scratched I can’t see through them, that flare horribly at night and now I don’t even live near a Costco to take them in for repair. No matter what the reviews say about the superiority of the Costco lenses, I cannot recommend them based on my own personal experience. Additionally, I assume because of the coating, these lenses smear all the time if I happen to accidentally touch the lenses when I rub an eye or try to remove them for any reason. Not happy.


Delmar Pelletier October 12, 2015 at 2:59 pm

We live in western NY near Erie, PA in the summer and Ocala, FL in winter. We love Costco but we have no stores near us. Both cities are fair size and Costco would do well. Please build some stores, ASAP.


Gráinne October 7, 2015 at 9:45 am

Dear Costco management,

We have just moved to Columbia,MO, a well-educated town and socially responsible and aware like your corporation. We were dismayed to learn the absence of Costco here, a similar situation to our previous residence of Ann Arbor, MI where we were involuntary Sam’s Club members for several years until Costco built a store in the town. Is there any plan in the future to come to COMO?


Bill grimes September 23, 2015 at 7:54 pm

Do you plan To put a store in the tuples ms. In the future?


Mary fisher September 15, 2015 at 1:25 pm

what happened to the Costco in Greenwood Indiana? It was announce in February of this year but have seen nothing since. I like Costco but you do no have a close enough location to make it worth me going. Greenwood Indiana would have been close enough.


Felicia David September 6, 2015 at 6:10 am

When your job is helping customers and you’re given the position behind the podium at Costco , Please try to be courteous and kind to the people you’re serving. My encounter with Jonathan at rhe Kennesaw, Georgia store on both occasions I have needed assistance gas never been courteous. On both occasions I was sent to the podium by member service to reload a cash card, yes I know going to the cashier is the normal routine but it was labor day weekend long lines. Here was the lecture “on what would the 100 or more customers in line think if I helped you”. I replied they’re have no idea why I’m at the podium speaking to you! I responded if I was sent to you by member service (Ted) to reload the cash card then why are you being so verbally aggressive. Yes the store was busy, multi tasking is an essential part of the service industry . Costco have your employees gotten so comfortable that they have forgotten the basics of excellent customer service which hasn’t changed. Jonathan the customer just wants a pleasant experience


Audrey September 4, 2015 at 9:47 am

My husband and I purchased a washer and dryer suite from Costco (over $2,000). Delivery was supposed to be 2 – 3 weeks. Ordered on 8/11/15 and now its 9/4/15 and we have had 2 last minute cancelled deliveries (1st at 7am day of and 2nd at 10pm night before on a holiday weekend), still waiting on call backs from management, forced to do laundry outside of our home for 25 days and counting and on top of it being told “we can’t find your machines.” I expected a certain level of reliability and customer care by ordering with Costco. My husband is irate and I am so disappointed in Costco that I am questioning my “executive membership.” Costco uses a company Innovel Solutions for their shipping. This is the most incompetent company I have dealt with in a long time. How Costco has chosen this company to deal one on one with their customers is beyond me. We could have and should have went to any local Best Buy, HH Gregg, Sears, etc to make our purchase. I would have clean sheets and towels for our Holiday weekend with invited company. Item #962191


harassed at costco September 2, 2015 at 3:56 pm

I would like to report an incident i had today at the Westlake Village location store #117. My co-workers and i go into the the food court at this location at least once a week, maybe more, for lunch. The food court is located inside near the exit. We ALWAYS walk in through the exit, go straight to the food court, buy our food and leave. Like i said this happens AT LEAST 4-5 times a month. However today, same as always, we walked in the store through the exit and this woman starts screaming and chasing us saying we cant come inside and we need to show our cards. I say we’re just here for the food court and keep walking. Seconds later a large man charges at us from behind the member services desk, gets in our face and begins yelling at us for blowing off the lady at the door. Again, i say we’re just trying to get to the food court.. He says we cannot come into the store or access the food court without our cards. Umm this has never been a problem before in the hundreds, maybe even thousands of food court trips ive made to this location.. i tell him as we both pull out our membership cards. He doesnt even glance at our member cards once we pull them out and continues to talk down, yell and try belittle us. He cuts me off mid sentence and keeps repeating that we were blowing off the lady at the door, to which we keep telling him, that we already stated to her that all we wanted was to buy food from the food court. He finally said I can have a manager come talk to you about it if you want, to which i replied, SURE! id love to speak to a manager about this because this is ridiculous! He stood and stared at me like a deer in headlights, clearly i had called his bluff. i looked him dead in the eye and said im going to buy my lunch now. He backed out of the way and we went on with our purchase like normal. I just feel that it was incredibly rude, excessive and ridiculous that we had to be harassed at the door just to use the food court. Which by the way, you dont even need to be a member for anyways!! Its pretty obvious that there is something personal going on between him and the door lady. Co-worker relationships are dangerous and hurtful to a company, especially if it causes them to harass the customers in the other persons defense. This man needs to be dealt with accordingly. I am strongly considering discontinuing my Executive membership (which i have held since the store opened) this mans attitude and actions have tarnished my once unwavering love for your corporation.


Mary Farrell August 29, 2015 at 2:42 pm

Reading in the news of the planned Costco to be built in the Ridgeland area of MS and that the people of the area are not happy with this proposal (see news link below) and that the City of Jackson can not come to and agreeable decision on a location within the city limits of Jackson the residents of Clinton, Raymond and the Byram area would like to see a Costco in this area, there is plenty of land on HWY 18 where a Costco can be placed with access to I- 20, HWY 80 and I-55 S.
It is a huge inconvenience to the people and collage students of this area to have to travel to Pearl or to Ridgeland to shop at a SAMS which honestly we do not care for but have no other choice of a Big Box Store.

Link for :
Clinton Chamber of Commerce
100 East Leake Street
P. O. Box 143
Clinton, MS 39060-0143
Phone: 601-924-5912
Fax: 601-925-4009


Alison August 20, 2015 at 12:25 pm

During many recent visits to my local Costco Pharmacy, I’ve been really disturbed at the amount of waste that is being produced just to fill a prescription. I order a few prescriptions at a time, and every one of them is put into a separate, oversized plastic bag. When I asked about it, I was told they come from the warehouse like that. They are then cut open and put into a paper bag for me, the plastic being thrown into the trash. This is after the plastic childproof caps are removed and tossed in the garbage to be replaced by “regular” ones.

So I ask you, why is this huge amount of waste not being recycled? Better yet, why is it even being used in the first place? The caps that come on the bottles are childproof, so they aren’t going to open on their own. With that being said, why can’t the bottles come in a large bin? If you aren’t willing to stop using the plastic, then why not start using the regular caps and only switching those out for people who order childproof?

This may seem like a small issue to such a big company, one that I respect in many ways. But I can assure you, I have never written a letter like this. I’ve never been so taken aback by such careless waste in a company that I would expect to be more considerate of our environment. In today’s world, I feel that it’s a reasonable expectation for a customer to believe that a company is doing what it can to reduce its impact on a fragile environment and to reduce waste as much as possible. I really hope that you will consider making some changes for the benefit of your members as well as the image of your company.


Jeff Pickford August 17, 2015 at 1:38 pm

My wife and I have been Costco members for many years. We mostly shop at your Temecula Ca store but we visit many of your stores when we travel Recently we shopped at your store on N. Blackstone Ave. in Fresno Ca. We were amazed at how many organic food products this store offers. Probably 3 times as many as your southern California stores. We spoke with a manager who told us that about 25% of the food products in the store were organic. He also told us that the organics program was a northern California project and not in other stores. While we are pleased with the increase in organic products in the stores in southern California we urge you to increase organics in all of your stores. Additionally we strongly urge you not to sell GMO salmon even if approved by the FDA,


Rhonda Young August 14, 2015 at 12:39 am

New Costco in Eagle Point Oregon.

This would be perfect, or Hwy 62….out more by…Garrison Furniture….so much better then anywhere else. Can not wait….not any other city please to much crime and stuff.


Sunny August 7, 2015 at 8:09 pm

–Original Message–
From: pa***
Date: 8/5/2015 1:16:10 PM
Subject: Re: Other [#596163]


Please do not try to shove your Gold card down my throat so you can make some extra money off me. I have worked in the service industry, retail/hospitality and motion picture exhibition industry as a GM, DGM and an Assistant to CEO. I know what a good customer service is, Costco Employees and Management surely don’t have it. Your employee who confiscated my card from my 68 year old mother was rude and disrespectful to her. Had it not been for my sister that day, her trip to your store would have been worthless. Imagine a 68 year old woman with diabetes, high blood pressure and Asthma making a trip to your store using senior transportation service and then returning home empty handed. Do you know how much inconvenience that would have caused her? You don’t know and you don’t care or else why would you try to sell me your Gold membership, right?

Costco employees are incompetent. Tell you why? My mother has shopped with my Costco card numerous times and not once was she stopped
by your employees. You know, my mother shops at Costco more than I do. I seldom shop at Costco. The sad part is, she had to go through the humiliation for
spending her money at Costco. If you have a strict policy then you need to address your problem and train your employees right, starting with customer service.
The employee who took away the card from my mother could have told her politely, it’s okay this time. But next time please have your son assist you as he is the
primary holder of this card. But no sir, he had to belittle her, make her feel like she had stolen somebody’s card. I say SHAME ON YOU, SHAME ON YOUR
CUSTOMER SERVICE SKILLS. Guess what? We will never shop at Costco again. I won’t renew my card again. Customers are treated better at Sam’s.



Sunny August 7, 2015 at 8:00 pm

Hello Farrah,

I don’t know the store number. But here’s the address of the store 8810 Tampa Ave, Northridge, CA. This incident occurred on 08/01/2015 Saturday between
3 p.m. and 4 p.m. My Costco membership #111846339168, My cell # 847-767-****. Now when you say General Warehouse manager, you mean that big black lady at the customer service/Membership service desk who walks around with a Manager badge, then I won’t even bother talking to her. She had a smirk on her face and she was not one bit apologetic. I wonder who died and made her the Manager. In fact employee Sylvia was more accomodating.



Ed August 5, 2015 at 10:04 am

Hi, We enjoy shopping at Costco — The problem is the nearest one is 70+ miles from our home. We go only occasionally because of the distance. We shop when we visit friends and family in other parts of the country. My question — Why is Costco ignoring all of Southeast MA and Cape Cod? Seems to me there would be a pretty good market here. — Ed


Sunny August 1, 2015 at 10:19 pm

Costco Employees and Managers are a bunch of incompetent *ss holes. When my 68 year old mother went shopping to the costco on Tampa Ave in Northridge,CA the idiots gave her a hard time because she was shopping with her son’s costco card. Now when I became a member couple of months ago the management of costco told me that any member of my family can shop with my membership card. Now the same MF’s are singing a different tune, and forcing every member of the family to own a costco card so their greedy *ss can make some extra cash. F*** YOU COSTCO AND THE HORSE YOU’RE RIDING ON. The whole team of Costco are bunch of *ss wipes. They also took away my costco card from my mother as If she had stolen it from. How dare you disrespect my mother.


Maria August 1, 2015 at 9:53 pm

Dear Mr. W. Craig Jelinek, CEO:

I’m really greatful to COSCO because you are selling many organic products.

Nonetheless, I would like to request you to sell wild salmon again. No more GMO food, please.

MT Rodríguez


janet schulgasser July 15, 2015 at 7:58 pm

I am a long time member and a Costco fan but am extremely disappointed with their customer service in Washington. I called no less than 5 times over the course of two days to complain about one of their stores and never, ever received a call back despite promises of such. This store was poorly stocked and out of the things I wanted to purchase and also sold me an opened and half eaten container of macadamia nuts. I simply asked for the parking fee back as not only had this been a useless trip there but I’d now have to return. I really don’t think that anyone at Costco cares and I will have second thoughts about renewing my membership after this experience.


Rose September 4, 2015 at 7:57 pm


Do you have an update on this matter? Did you ever hear back from Costco at all? I’m in a similar boat in which several customer service employees were very unhelpful and very snippy to me over the phone–just in general a very bad experience. I’d like to know how to get in touch with someone who I can report my experience to, but cannot find any avenues for such reporting. I just keep getting transferred to different customer service lines and nothing productive has happened.


Lisa Davies July 7, 2015 at 3:39 pm

Very disappointed after I bought a three pack of Kirkland organic milk to find there were 2 added ingredients – fish oil and gelatin (made from tilapia). The milk may be organic but the added extras are not. I think you will come back and say you should read the ingredients. I would never think of reading a milk label as the ingredients are almost always just milk. Are the extras GMO? Tilapia is one of the most farmed fish and often raised in filthy conditions.


Kevin Herbinson July 3, 2015 at 8:13 pm

To Costco Management:
Based on a recent experience I had at your Irvine warehouse I have a suggestion that can improve your nearly perfect Customer Service. My wife and I have had the greatest respect for your company and the way you do business. It has always been a pleasure to shop at any of your stores, that is, until recently when I experienced a most egregious failing of customer service.
I went to the tire service center at the Irvine. California warehouse on 6/18/15 and purchased a tire. The employee at the counter was courteous and friendly, as usual. I told him I did not need the tire to be mounted on a rim, I would be taking it with me as it was. After I paid for the tire I asked if he or another employee would please help me lift it up onto my luggage rack. I’m 71 years old and recently had surgery on my arm for a torn biceps tendon. It was also a very hot day for doing heavy lifting.
The employee said he would have to get approval from his manager. “Fine”, I said. When he came back I was flabbergasted to hear that his manager would not allow help because of “liability”. I couldn’t believe it. I have often received help from Costco employees when I was loading heavy items such as large screen TVs, air conditioners, etc. into my car, often without even asking. ”I’m a 71 year old man, do you mean I have to put that thing up there myself?, I said. “Sorry”, he said.
The tire was a BF Goodrich 315/70 R17 all-terrain tire. Fairly large, 62 pounds, and bulky. It would be an easy lift for two people, but a struggle for one person. My car was not more than 15 feet from the entrance to the Costco tire center, so I rolled the tire out and began my struggle to get it up on the rack. It took several minutes but inch by inch I was able to get it onto the rack (see photo). Just as I finished, the employee who sold it to me walked by and congratulated me on getting it up by myself. My heart was pounding and I was covered with sweat. I just said “I can’t believe you would make a 71 year old man do something like that.” He was with another customer and walked away.
The reason I am writing this letter is to bring to your attention what I believe to be an ill-conceived policy being used by your employees, at least in the tire center. I think your “liability” would have been greater if I had had a heart attack or injured my back because you refused to help this elderly customer load a tire onto his car.
I hope this policy will be changed.
Kevin Herbinson


Banabas July 3, 2015 at 2:50 pm

My wife and I is a long time member of Cosco. We was approach by a vender from smart carpet at the Hazlet Nj store on route 35 . We heard all the sweet talk and how they follow the rules of Cosco to make sure their members are treated fare , but didn’t turn out that way when we schedule a home visit to see a rep from Smart carpet . His name Is Brian . He told us he will need our credit card or debit card to put on file and will not be charge until the job is done and we do a walk through with them and please with the job and a phone call from Cosco if we was please with the job before any money can be charge by Cosco . 3 days after the visit Cosco chrsge the account without our concern which we found wrong and illegal by the State of New Jersey Law . We was in the store June 28 2015 . We met Brian june 29 2015 . We call Smart carpet July 3 2015 to report the charges and was handover to a Smart carpet GM Craig for all the Cosco location in NJ . He told us Cosco was not suppose to charge our account until the job was done and we was please with the job because that is the agreement and Smart Carpet have . We sign lots of papers with Smart Carpet the has Cosco logo which we trusted and look at carefully . We don’t know why there is no paper work that say no money will not be charge until the job is done and the coustmer is please with the job ? This wrong and we think you guys set this up to scam coustmers by taking their money before the job is done . We need to report both Smart carpet and Cosco to the State of New Jersey that you guys are misleading coustmers and giving them the run around . We was even told by one of your store GM in Hazlet NJ that Cosco that control over what the vendors do . Why place vendor in your store that can’t be trusted or don’t you Cosco have everything in writing to protect all 3 party the venders the coustmers and Cosco ? This call dirty business and both Cosco and Smart carpet is aware of what going on . Why should Cosco send someone into people homes to take their banking imformation who can’t be trusted ? We will be contacting the state of NJ to Audit each venders that Cosco deal with for track record and complains from Nj coustmers . We now even thinking twice how Cosco do business . We never felt like this until now . This is a shameful for a well noon Coperation like Cosco . How can you be computing with BJs Walmart and SAMs Club when you involve with scandal like this ? Thank God for social media . if this can’t be resolve ? We will be filling a law suit against Cosco for fraud


joyce molzon June 24, 2015 at 10:16 pm

A week ago I bought a air conditioner at the Clifton, N.J. store. I wanted to tip the young man and he refused. Today I purchased four tires. I have never been treated so good by sales people in my life. I believe Jim Mahoney who filled in for the girl who was at lunch handled himself really well. He had a rude person on the phone and still told them to have a good day. Another customer who didn’t know what she was doing. The manager was great and they explained everything to me. Now my complaint. I as a customer feel that if I want to tip the employee I should have that option to do so. Please change your policy. I am 75 years old and appreciate good service. Please make sure your CEO Mr. Craig Jelinek see’s this.
Thank you.
Joyce Molzon


Vilas Savargaonkar June 17, 2015 at 1:18 pm

I am very upset with one of your vendor smart carpet. I purchased capret for my house beleiveing ins Costco in the month of April 2015. The capret was done but the wood flooring they put don’t have the matching wood modling and last two months I been going back and for with Costco and the vendor. Not. Replied or action. The vendor is very nasty and brutal in delaing. Racist behavior and attitude towrds the customer.

Please kindly refund my moeny and get ride of this SMARTCARPET vendor from the store.
Vilas Savavargaonkar
908 507 ****


Rene Kenyon June 3, 2015 at 9:29 pm

I purchased kirkland Signature 6 hearing aids April 2015 in Ft Myers Fl. The hearing aid personnel was not savvy re: use with IPhone 6 and left me with many unanswered questions. I am a snowbird, now in residence in RI, where there is no Costgo. In order to get my questions answered, I had to drive 125m to Ct. There the hearing aid person knew even less…..stated he does not even have a cell phone, never mind trying to explain the aids streaming to my phone. When i asked if he was not given orientation to this new product, his answer was that Costgo told him not to worry about it, the people who use this technology will know more than you! What kind of rubbish is this!


Kathryn Kumik June 3, 2015 at 3:46 pm

CEO, A year or so ago I watched a special on Dateline,, about Costco and how they treasured their employes. My husband,Theodore Kumik was hired for seasonal help,loved his job and everyone there. he was a very hard working person and everyone was sure he would be hired back. In the meantime a new manager was hired who was not familiar with my husband,and although he keep filling out his application,he was never called until almost a year later for only seasonal help. my husband needs at least 35 hours to pay our bills. The new manage said that she was not keeping anyone on,but,we found out she did.. there are so many of the employes that would speak for my husband I feel so helpless! I am not speaking poorly of the new manage I just feel Ted deserve’s a second chance . Thank you for taking the time to read this, he is a great man. Kathy Kumik


Wolfe June 2, 2015 at 8:37 pm

On June 2, 2015 Hawthorne California Costco’s phone line 310-727-0403 was not opened at 10AM pacific sharp. No one picked up call at pharmacy either until at least after 1005AM. The store is sloppy because store manager Mike is sloppy.


long time customers June 2, 2015 at 1:19 pm

6/2/2015 at 10AM PST Hawthorne costco was not open at its open hours states: 10A to 830P, M-F. SHAME SHAME SHAME

Store manager Mike is a very bad manager, sloppy, has no people skills with customers.


Diane Otti May 29, 2015 at 1:17 am

I took a fall at Costco Santee, CA; filed a report, talked to their ” investigator” and then no further response. Even manager at Santee Costco can’t reach anyone!
It isn’t that I am out to ruin anyone, but I lost pay from work and had 2 appointments with doctor which I need to be reimbursed for.
My recommendation, don’t fall and good luck trying to follow up!
Yes, now need to look at legal avenues, when it could have been solved very easily.


Uncle Pabs May 22, 2015 at 9:36 pm

Find Anthony J. Toliver, Criminal At Large, give his kids Justice.

See the Facebook page dedicated to finding this Costco fugitive. This man has stolen more than money. He is bald now and has been on the run for more than 8 years. Isn’t it about time someone made an effort. This guy is remarried now and has a child. He has been in contact with his children and when they asked for help he bailed out, again! These kids deserve better. His mother has been in touch with him and had not reported it to athorities. The step father is an employee at Costco, his mother use to work there but, couldn’t handle the “where is your son, have you heard from him” questions because, she is keeping contact. And by association the step father, employee at Costco, by keeping his mouth shut when he knew his wife was speaking on the phone with his step son, it is wrong. Plus, they attended Anthony’s wedding to his mistress. It is reported other family member attendees were aware of the embezzling charges and his fugitive status.


Leave a Comment

Want to make sure Costco sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: