Conns Corporate Office

Conns Corporate Office Address

Conns Inc.
3295 College St
Beaumont, TX 77701

Contact Conns

Phone Number: (409) 832-1696
Fax Number: (409) 832-4344
Website: http://www.conns.com
Email: Email Conns

Executives

CEO: Theodore M. Wright
CFO: Brian E. Taylor
COO: Michael J. Poppe

Conns History

Conns began in 1934 when Carol Washington Conn, Sr. purchased a plumbing company and named it Conns Plumbing and Heating.

In 1937, the company began selling gas ranges and refrigerators.

In 1940, a physical store was opened on Pearl Street in Beaumont, Texas.

In 1959, a second store was opened on 11th Street.

In 1964, Conn Credit Corporation was founded to help consumers finance their purchases from Conns.

In 1966, C.W. Conn Jr. took over as company president and CEO.  The company operated 4 stores at this time.

The company expanded under his leadership and eventually went public in 2003.  Today, the company has 65 retail locations that sell electronics and appliances.

 

 

{ 201 comments… read them below or add one }

Shea Stahl January 16, 2015 at 10:16 am

I want to start by saying I loved conns from the moment my husband and I walked in. The friendly staff and helpfulness was awesome. However now I’m greatly disappointed in the service we are getting through, the service department! We bought a 75″ Samsung TV in March of 2014. The bottom half of the screen is now dark. The TV is under warranty and when we called to get it fixed on Dec 27 we were told a tech would come out to figure out the problem. The tech called 2 days later said he knew what the problem was and would get the part ordered. The part was supposed to be here jan 6th. We told them we were going to be moving the 12-16 and they assured us the TV would be fixed well before then! We never received a call or anything jan 6th when no one showed up! I called on the 12th and was told the part was on back order and would be here the 14th and fixed so we could get the TV in storage. Once again I NEVER received a call! I again had to call the service department on the 15th and they said the part still isn’t in, and continued to get the “run around!” Now the TV is the only thing sitting in our empty house as we have already moved everything else out into storage! We are moving into a newly built home in feb which we need new living room furniture for and were planning to come to conns but not after this! This has been a huge headache in which conns assured we wouldn’t have! I am now paying a second month of 158$ for a TV that has a horrible picture! The manager at the store we bought from in Lake Worth TX said he would send in a ticket for a new TV which we are hoping goes through and should after all of this that we are still going through! We have been good customers and deserve to be treated that way!

Ticket #398413

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Donna Harvell January 11, 2015 at 2:12 pm

Wished I had

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Rod Jackson January 5, 2015 at 8:31 pm

Dear Mr. Theodore M. Wright,

I am taking the time out of my day and writing this letter out of extreme frustration with your company. In April 2014 my wife and I ordered a few items from your company for our new home including a washer, dryer, bed, couch and refrigerator. This order was placed by Darryl who was a manager in the Chandler, AZ store. My wife and I were in your store 40 minutes past closing time purchasing additional items as we only intended on buying a washer and dryer when we went into your store that night. Almost $12,000 later we made a quick decision on the couch that we purchased and never saw exactly how the couch would look and be set up.
Due to my wife and I being out of town on the delivery date of all of these items my mother in law accepted the delivery and sign for everything. When we got back in town to our new furniture we noticed that the couch was not exactly what we expected with the left side Chase sofa. Ever since April 2014 we have reached out to your company and the store manager to get the correct couch that we will and have been paying on monthly. We were told that we can make the switch and the couch would be there in about four weeks from April. It is now approaching nine months since we have been waiting on what we pay for every month to arrive. I have reached out to your company probably more than 20 times over the last 9 miles to follow up on this situation that I obviously cannot be resolved. I have tried to reach out to you and I have been put in contact with Katheryn James. In December the correct couch did arrive to my house as the guys took the couch off the truck they notice that it was broken and they did not switch out my couch.
I can provide more detail and feelings on how we feel about “Conn’s” and how we feel that the name of your company is appropriate for what you are doing to us but I will keep that short and just let you know that everybody we know that is in the market for furniture or appliances will know about our situation and how your company has treated us for the past nine months. Everybody we talk to in the future will know about how bad this service has been with your company. We are extremely frustrated with this situation and at this point we would like to get our money back from this purchase from the couch. I feel that we have been missed treated and lied to throughout this whole process and your company do not care at all. We pay our monthly bill on time every month (for an item that we are not supposed to have) and nobody from your company can follow up or be straightforward with me and let me know that the product is not available if that is the case.
My wife has clearly stated that we will never spend money with your company again and the displeasure of your company that will be shared with as many people as we can about this service. As the CEO of the company, I hope that you have the power to actually fix this or get something done about this problem. Like I stated earlier we are so unhappy with your company and service that we would like our money back. We do like the feel and the comfort of the couch but it is the wrong set up and we would be happy with getting exactly what we asked for and are paying for as a second option. I understand and respect that you are a busy man and you probably do not have time in your day to deal with situations like mine. But I will also mention that I have a day job also where I work long hours and every time I call your company to fix this issue I am on the phone for 30 plus minutes trying to fix the same issue from April 2014. Please respond to me and let me know some kind of solution or if your company do not carry this product and we are stuck with the furniture we currently have. Like I mentioned a few times we would like our money back for this purchase and not have to pay for a couch that we do not want. If you can get this accomplished that will be great. I would like to hear from you as soon as possible on what solution you can figure out for me. Until then please do understand that we are extremely frustrated with your company and its service and the lies we have been told from your employees. We will continue to voice our frustration in many different avenues to make sure the people we care about do not get screwed like we are getting screwed.

Conns Ticket # 378073

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Sondra in Houston January 5, 2015 at 5:34 pm

The help and service received for this account is embarrassing to Conn’s Customer Service “corporate office”. When the original contract was submitted, the debtor was told by the sales agent to bring in their homeowners insurance and the payment will be for the amount as originally agreed upon, less than $300.00 a month. The insurance office made a phone call to the debtor, instructing the debtor to fax the proof of insurance directly to their department, the sales agent would be sending it to them anyhow. The insurance department representative did not disclose that the difference would only impact the balance and pay-off time, not the payment, as the debtor would have been able to if the insurance been sent to the sales agent.
The debtor made several attempts to correct the contract, after speaking with several people and several departments, the contract remains without correction. On December 11, 2014, a Conn’s associate told the debtor they would have to go into the store for this kind of correction. This was two days prior to the first payment being due. The debtor was told to wait to make the first payment while the store attempted to correct the issue.
A representative named Ashley spoke to the debtor then called the District Manager to ask for assistance in this matter. As of today, we do not have a resolve.
Wrap Up: The debtor wanted a payment less than $300.00 a month. The sales agent completed a contract for 18 months, same as cash and a payment of $274.00. The sales agent told the debtor to bring in proof of insurance so the contract would not reflect a payment of $341.00.
The debtor received a call from Conn’s ins. department and faxed the proof directly. Doing this caused the payment to remain $341.00, not $274.00
Based on the balance and required payment, the debtor will be forced to pay off the account in 15 months vs. 18 months.

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Roberta January 5, 2015 at 5:23 pm

WORST COMPANY TO DO BUSINESS WITH……….DO NOT BUY FROM THIS COMPANY.

I bought a couch from them, I lost my job and was unable to pay them for one month. I received 20 calls in one day. they would call and i would not answer and call again in 5min. when telling them to come and get their crap i was told that i would still have to pay the full balance for the furniture, when i told them that i would not pay this when they could turn around and resell the furniture i was told that they could and would.

the couch broke a month after having it. they refused to have someone come out and service the couch. now the coushions are going flat after 6 mo and they still refuse to come and fix the couch.

WORST PLACE EVER. WISH I WOULD HAVE KNOWN THIS BEFORE!!!!!

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Angelee Higgins January 2, 2015 at 10:18 am

THE WORST PLACE ON EARTH TO DO BUSINESS WITH!!! I bought a living room set from them on November 15, 2014. By November 18, 2014 the couch literally broke in two places. They sent the manufacturer out to “fix the couch” even after I told them I didn’t want a FIXED couch since I had just purchased a BRAND NEW set for $2500!!! They came out, “fixed” the couch anyway. It held for about 2 weeks and now, I have a broken couch once again. They refuse to do ANYTHING about it, saying refunding furniture is not an option. Well, paying my damn bill is NOT AN OPTION neither. I shall see you in court!! NEVER EVER EVER EVER doing business with CONNS again and will ENSURE evvvveryone I know is well aware of the cheap items they sell at over-inflated prices and absolutely NO CONCERN or care in the world for their customers satisfaction. A TOTAL NIGHTMARE of an experience!!!

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Mark Hobbs December 29, 2014 at 3:07 pm

Purchased a 60 inch LG TV the day after Thanksgiving. The TV went completely out after 27 days. Ill spare the details but the issue was an known issue through LG. Conns sent out a tech to look at my TV and he said it was a bad mother board and he would have to order it.. The store manager was very nice when I bought my TV but a complete $%# when I needed help. The customer service number was also a complete joke with the exception of one lady I spoke with. IF anyone has a problem ask for Angel at the customer service number. She is excellent and will actually help you. Im confident that my TV will be taken care of after speaking with her. The Tech was also a very nice guy who seems to be working for a terrible company. Conns will not get a dime more from me , my family or my friends.. I will tell everyone I know to Stay away..

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jassir argueta December 18, 2014 at 11:19 am

Please do not buy any eletronic from Conns, i have a two bad experience i can go to into detail but i will save my frustrating. But one thing i can say i do recommend friends or family, and anyone reading my review. IF YOU DO YOU FACE THE CONSEQUENCES!!!!!!!

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Michelynne December 17, 2014 at 6:40 pm

This company calls my home at least once a day for the last several weeks. Today they called 6 times! 6!!! The last one a woman named Regina that works for the company accused me of being Janelle–the person they are trying to reach. I told her politely that I was not Janelle, I had no idea who Janelle was and that I had obtained this phone number about 3 months ago and that I had informed the company of this many times and I did not appreciate being called several times a day. She said—who is you—then—who do you think you is—then—who is you again….seriously—-learn to speak proper English if you are an individual who needs to speak to the general public. This put me off from purchasing anything from them and I am looking for all new appliances for my new house.

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Amie Holly December 15, 2014 at 1:33 pm

Wow! I have to say I am in shock over these reviews. I wish I would’ve looked at the reviews of Conn’s before giving them my business. I purchased a French Door Samsung Refrigerator several years ago and its been just fine but all of a sudden it started to freeze up and was making a terrible sound. It is still under warranty which means it should be pretty hassle free to get it looked at right? WRONG! It has been over 2 weeks since I have put in my repair order a technician came out to my house several days later & took a quick look and said he needed to order a part & that it would take a few days but they would call me as soon as it came in to schedule an installation. The very next day my fridge completely went out!!! Five days later I call them and they tell me it was still on order, and I told them it had completely went out. A few days later they call me to set up the installation for 2 days later. When the technician arrived my husband was home and said he didn’t even touch a thing and my husband was having to tell him how things worked because he acted like he didn’t know! My husband said the technician left soon after arriving and said “he couldn’t fix it”.
Needless to say I was not happy. I have called the repair department almost every day and everyone tells me I have to speak with a tech manager and they will be giving me a call within 24 hours. No one has ever called me!! I was promised that twice. 2 weeks in and I still have no idea whats going on with my fridge. All of my food has ruined & I am having to keep the stuff I can in a cooler. They tell me I will be contacted but I am not going to hold my breath.
I think it is really funny how companies like this can take your money and make promises like ” We promise a fast Repair by a Certified Technician” or “Fast and Friendly Service” but when it comes down to it fulfilling the promises and treating people with respect they completely drop the ball. I have lost my trust with Conn’s and will no longer do business with them after I pay them off. I have been a customer with them for about 4-5 years and I have been treated with more respect and the Dollar Tree! Hopefully someone can find this complaint useful.

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Dee December 11, 2014 at 5:40 pm

The worst service I have ever delt with in my life. Disrespectful Supervisors, and managers. My washer has been broken for 3 weeks no ETA on the parts. The tech is the biggest DICK ever. The tech manager claims that he has called me (no calls or emails).
The call centers are the worst they dont note anything in there system so I have to explain myself time and time again. For a company this size to have zero Communication between call center is going to crash and burn. For a manager not to note things on the account Unprofessional. Then I ask for a replacement its going to take 24-72 hours to receive that answer. Shit service is what you get when you shop at conns.

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mary jacobs December 5, 2014 at 3:36 pm

I purchased a stove from conns on wheartland,the oven went out on thanksgiving day called the 28t h to set an appointment came out Monday 12/1 ,they told me it will be. Couple days for the part to return ,l called Friday 12/6 about part they told me it was on back order, and that my oven will not get fixed until 12/11, but I have a payment due on 12/15. called all kinds of # just getting the run around

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thomas nedderman December 2, 2014 at 6:59 pm

I would like to know why your company would send a credit card application to an 8yr old and why your credit department refuses to discuss the situation and hangs up on a potential liability

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Amber Estrada November 30, 2014 at 8:02 pm

This companies customer service is the worst iv ever experienced as well as they lie and are thieves, the manager octavio her in Rio rancho new Mexico is a worthless pos iv ever met he would rather lie to make a sale and screw customer then make it right.. I’m so post that he would tell my husband and I were in a 12 month zero interest and it turned out it was a 6 months… I hope karma comes around and nits him in the but… All I can say is don’t do business with this sorry company

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mary jacobs December 5, 2014 at 3:42 pm

I agree with they take your money,but when it’s repair they do not want to Annie up in a proper time was told it could take up to 30 days before they could replace my stove if it’s not fixed by then

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