Conns Corporate Office

Conns Corporate Office Address

Conns Inc.
3295 College St
Beaumont, TX 77701

Contact Conns

Phone Number: (409) 832-1696
Fax Number: (409) 832-4344
Website: http://www.conns.com
Email: Email Conns

Executives

CEO: Theodore M. Wright
CFO: Brian E. Taylor
COO: Michael J. Poppe

Conns History

Conns began in 1934 when Carol Washington Conn, Sr. purchased a plumbing company and named it Conns Plumbing and Heating.

In 1937, the company began selling gas ranges and refrigerators.

In 1940, a physical store was opened on Pearl Street in Beaumont, Texas.

In 1959, a second store was opened on 11th Street.

In 1964, Conn Credit Corporation was founded to help consumers finance their purchases from Conns.

In 1966, C.W. Conn Jr. took over as company president and CEO.  The company operated 4 stores at this time.

The company expanded under his leadership and eventually went public in 2003.  Today, the company has 65 retail locations that sell electronics and appliances.

 

 

{ 228 comments… read them below or add one }

Amanda Eppler April 24, 2015 at 5:56 pm

Our 6 month old Samsung washer blew up
In our home on Tuesday. Conns customer service, the Shreveport Conns store we bought it from and the claims department seem to be in no rush to fix the issue. Again my washer is 6 months old. However, we have been laughed at for using the word “exploded”, transferred to any and every department to sort this out, told we didn’t purchase the Conns in house warranty (the washer comes with a Samnsing warranty). Our home has been damaged, our dryer is also damaged. A washer blew up in our home. Yet this is still unresolved. No one seems to be on the same page. This has been an unbelievably horrible experience with Conns. On top of this, we are paying on a washer & dryer that are 6 months old and useless, but no one seems to be concerned at all.

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Daniel Taylor April 21, 2015 at 10:15 am

I am not at all pleased with the warehouse of Conn’s. A bed was delivered to me on Saturday with some other appliances. Now the other appliances were fine, but when the guy placed my bed together he cracked the left leg of the headboard. He left the damage product in my home because he came back to put it together in his personal vehicle. The catastrophe continues with him stating that he called Dispatch to get another possibly sent out, but come to find out, he lied about that aspect also. I have been given the run around for 4 days now. I’m to the point to where they can just come pick up all this mess and I never deal with Conn’s again.

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Craig smith April 15, 2015 at 7:48 pm

I went to conns and bought a couch and a set of end tables with a coffee table. I was not happy with the end tables and coffee tables the glass keeps falling off the bases. I called and asked If I could return them and customer service told me I had 72 hours to return them and that I could return them at the Thomas rd location. When I arrived there they had no clue I was even coming and told me there was a no return policy. I told I would not drive an hour and a half to return something had I been told no. Also our representative Deborah powers never told me about the no return or exchange policy. I will never buy anything from conns ever again nor would I recommend it to my worst enemy.

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Porsha April 11, 2015 at 2:51 pm

Very Dissapointed
I had a wonderful experience the first time I went to Conns in Mesquite, Tx Everyone help me with my many purchases and I’ve never had any issues with any of my purchases…Fast forward. 2 weeks ago I am needing to purchase a new mattress and full size stackable washer dryer I should have went with my first mind and went back to the Conns in Mesquite but I decided to try the Connns in Oakcliff, Tx I purchase the stackable brand new it brokedown the same day. The wash cycle was on for over a hour and the washer didnt allow for me stop it, so the next load i put on delicate and it locked the lid and would not open to top it off the dryer heater didnt work. I called the store to setup for technician to come out. Technician came out unlock the wash and due to it malfunctioning and heater now working he would suggest I get another, so he put in his order I have been waiting 2 weeks to the date to get a washer. I’ve talk to the salesperson contacted him he said that he was going to get something out to me on a Tuesday that didn’t work and then another sales person called me apologize for my inconvenience, she said (this is almost a week later) offer to replace my stackable washer and dryer with a Samsung or LG front loader washer and dryer and this will get out to meet Thursday its now Friday 6:00pm I haven’t heard from anyone so I called again. I get on the phone with a manager who promises me he will check into it and call me back in 15 minutes 3 1/2 minutes later I call back and I speak to the next manager because that manager was out to lunch he offer to review it and stated he will call me back it is now 6pm in Texas I haven’t heard from anyone nor am I going to continue to call. The last conversation I asked him if he could come pick up their faulty washer because it’s just sitting here taking up space so that I can you try to find me a washer and dryer that works and I was told it would take 268 dollars, my own $268 for me to have warehouse to come pick up the stackable washer and dryer and take it back to warehouse. I said but your equipment NEVER WORKED, it failed the same day. I will say I’m actually very disappointed because I looked forward to continuing to do business with Conns, but since I am STILL going through this experience and I’m still waiting to be contacted I highly doubt it. Corporate you can thank Conns in the Oakcliff/ Dallas, TX area for tarnishing the positive outlook I and my family has on Conns. It’s Saturday 4/11/2015 and no word from anyone at that locat ion.

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Oleg Pilipovski April 10, 2015 at 1:03 pm

Conns sold me defective microwave and when i call for service,their never resilve the problem and even told me that i canceled service request.I did spend over $6000 in total on their merchendice and will never buy from them again.Even store manager refused to help me with diffective merchandice covered under factory warranty.
Its all about to get your money and no customer support at all

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Bryan Hamilton April 8, 2015 at 4:52 pm

I purchased with paid warranty a sofa and chair on yes money credit to enhance my credit profile. Spent over 1900.00 with a 4yr warranty but in 1yr both pieces have deflated and several manufacturer defects even to the point that chair leans almost to roll over on its side and sofa sits so low that everything in sitters pickets comes out….VERY POOR QUALITY FOR PRICE… wouldn’t recommend them to any one for any reason. THE CUSTOMER SERVICE REPs AND TECHNICIAN are like dealing with robotic infants…techs are contracted they address business for selves BUT NOT THE CUSTOMERS concerns….

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Andrew April 1, 2015 at 11:44 am

I purchased a Samsung Washer and Dryer Model #DV56H9100EG/A2 from the Chandler AZ Store at 2820 W. Chandler Blvd., Ste 8, Chandler, Arizona 85224.
I spent around $3600 on the washer and Dryer including warranty. My warranty is the my biggest complaint. I’ve had two service calls one did not fix the issue and the 2nd service call the technication never came and failed to contact me with a scheduled time. I’ve gotten the run around with the Conn’s chandler store, Conns warranty company, and Socal Tech (Warranty company. All of whom said they would call me back with a resolution. None have done so and I’m completely fed up.
I spent almost $4K on a washer/Dryer that I CANNOT USE!!!!

This is the most gross customer service I’ve ever encountered. I feel like I’ve been swindled by pirates without a courtesy reach around.

Why can’t anyone help me? All I am guilty of is giving your company money for a defective product.

I have a strong feeling that this is business as usual for your company based on the reviews I should have taken in consideration prior to making a purchase.

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Jamaica March 18, 2015 at 7:39 pm

I will never be a conns customer again… I went in to the store on Dunlap and I got my girlfriend a Xbox one and I got a Samsung 12.2 tablet… Well the sales rep. Explained the warranty saying that it would covered anything as long as I didn’t break it myself well the next day my tablet accidentally fell off my couch while I was taking my daughter a bath and it was cracked… I took the tablet in the 3rd day so not even like 72 hrs with the tablet… They said everything would covered not a probproblem…. They had to send my tablet to service center and today 3/18/15 … 15 days later they said that they were gonna just replace it and I said okay.. My girlfriend goes down there to pick up my new tablet and they said I gotta add a new warranty for another 299.99 dollars on new tablet and I’m like are you freaking kidding me im gonna pay 600 in warranties I don’t know why that my warranty couldn’t transfer because I was that they would replace it and fix it as many times as needed no one ever said I have to repay for another warranty… This company is ridiculous… I will never come back here again or refer people… I’m getting a house in 2 months and I was planning on getting all my furniture here… To bad…

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Michael Howell March 17, 2015 at 9:42 pm

I’m going to post the letter I sent them and their response.

## In replies all text above this line is added to the ticket ##

Your request (#409032) has been deemed solved.

To review, comment and reopen the request, follow the link below:

Cease and Desist (Conn’s HomePlus)

Mar 17, 4:11 PM

Dear Mr.

Thank you for contacting us about this matter. We have confirmed that all of your accounts are paid in full.

Thank you for informing us that our rep reached the wrong person. We placed a cease and desist on your phone number. We apologize for any inconvenience you were caused in regard to this issue. 

If you have any questions about the information provided, please contact our Customer Service Department at 800-280-1514. 

Thank you.

Mhowell83

Mar 16, 6:24 PM

Comment: I got a call today from a very RUDE customer service rep who was suppose to be a manager accusing me of not paying a balance on my account, he was very forceful even thought I explained to him I do not owe Conn’s any monies because I called and got a payoff balance and paid the balance I was quoted and also I always paid my account on time. I called and verified with you regular customer service dept and confirmed I owe no monies all 4 of my previous loans shows a zero balance and was paid in full. I have had credit with Conn’s 3 or 4 times, but this will be the last purchase I make from this company, if I get any more calls from your delq dept, I’m going to file a complaint with the FTC and the better business and also will let my local news station know how you guys try and collect monies from customers who already paid in full. I’m a very unhappy x-customer right now, and I hope this is not the way you always run business or that employee represent the way you run business.

This email is a service from Conn’s HomePlus. Delivered by Zendesk.

Message-Id:DT947Y6H_5508989c9cbdc_1ad83facf7ccd3f8818234_sprut

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john March 14, 2015 at 7:49 pm

Well I called about purchasing a bed and was approved for 4000 Which I had no intentions of spending that kind of money. They called me constantly trying to get me to come into the store. So I did my homework. The sales man told me I was approved for 12 months no interest at the 13 month interest would start. I questioned him on the phone about that and he said it was correct. So I call to let him know that I’m interested in a certain bed and asked if it was in stock. Didn’t even take the time to check said we will look when you come in. So I researched the bed at other places and all the Serta beds were cheaper elsewhere. On sale at HH Gregg and they would not price match it because it was not in the sales flyer. No where on the Web does it state that it has to be in a flyer heck they wouldn’t even price match a everyday price at their competition. I’m talking hundreds difference not just a few bucks. They didn’t care About me or even bother to attempt to make it up. I feel as if the name fits. Folks this place is a Con they do not care about you. I have contacted the corporate office to file a complaint let’s see what happens. All I wanted was for them to match the sale price. They say we will price match and give you 10% plus match. People stay away from them. They thrive on people with low income and decent credit. I left and told them the name fits It’s a Con.

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dee penn March 11, 2015 at 2:47 pm

I bought a washer and dryer on March 9th got It delivered and installed the technician. did a test to make sure everything was working,The service tech told me the dryer cut off because my breaker was bad..and i needed it replaced..so i called a maintenance person to come look at the breaker ,was told my breaker with good come to find out the fuse was blown in the dryer ,And the washer was installed incorrectly causing water to leaking all over my floor called conns to tell them to come replace this on March 10 was told they would come out, they did come out and told me they couldn’t replace my dryer because that’s the service department issue …. that is the number that I originally call to get it replaced and then told me that the washer was bad in the washing machine so they replaced that but for this to be a brand new set why am I having so many issues with it ??? told conns that I wanted them to take the set back told me I would have to pay a restocking fee…called customer service several times and every last person was incompetent conns has the worst customer service ever..Told me it will be 72 hours before someone could resolve the issue so am I supposed to have dirty laundry in for a whole two weeks because conns can’t get it together…Horrible Horrible

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Robert Crider March 10, 2015 at 4:38 pm

I purchased a Washer and Dryer from CONN”s store on Dunlap ave in Phoneix AZ Sunday march 8, 2015 with a delievery date on march 9, 2015. At the time of the purchase my sales person tried to call your warehouse to ensure the products were in inventory even though the computer listed two Dryers in stock. The warehouse refused to do a stock check for him while I was sitting there. At 1200 on March 9, 2015 I started making phone calls to find out the delivery time, only to find out the dryer was back-ordered with no expected date. The store manager told me my options were to wait or re-select. I told him waiting was not an option. When I went into the store the Mangers resolve was to show me a smaller washer and dryer with less features that was more expensive. Seriously, I asked the Manager.. ” Would you take that deal.”. I am still trying to get customer satisfaction with your company, so far I have cancelled the order but am willing to continue to be a customer if you are willing to make this right. attached the defination of Customer service, I thought it would be helpful for the manger of the store to review. Feel free to follow me on twitter and facebook as this drama with your company unfolds.

DEFINITION of ‘Customer Service’

The process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. Customer service can take the form of an in-person interaction, a phone call, self-service systems, or by other means.

INVESTOPEDIA EXPLAINS ‘Customer Service’

Customer service is an extremely important part of maintaining ongoing client relationships that are key to continuing revenue. For this reason, many companies have worked hard to increase their customer satisfaction levels. Often there are many more people working behind the scenes at a company than there are customer service representatives, yet it is primarily the personnel that interact directly with customers that form customers’ perceptions of the company as a whole.

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chris March 5, 2015 at 3:53 pm

My wife and i bought a washer and dryer set, refrigerator, and a sectional with reclining on all seats but the wedges do spent $7400 dollars on all. The love seat is electric and the motors went out in it at the end of January. we called to get a tech to fix it 2 wks later they finally called and said they had a tech in the area and was goin to come by to fix it. we were away from the house when he called that he was 10 minutes away and we weren’t even home so he called my wife being a complete douche bag. so we rushed home to get it fixed he said he would tell conns that we needed new motors 2 weeks later still no motors or nothing so we called back and conns customer service said that the parts are over sea’s and will take 6-8 weeks to be delivered so my wife told the to just come and pick up the sectional and take it off out contract then they told her that it is gonna go against our credit and i think that its BS. We are not the one breaching contract and if we was to not pay our payment till it was fixed then they would be at our door step wanting to repo now what kind of business is that and i will never get anything from this company again

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Denise March 2, 2015 at 3:32 pm

I am not very pleased with Conn’s right now and their customer service or lack there of. If I would have known anything about this company before we purchased a dryer here then we would have never chosen this store. Two weeks ago we put in a work order to have my mother’s dryer looked at because it just stopped working after just a few months of having purchased it. The first work order was never entered into the system (apparently we didn’t call). But when I called on 2/24 was told they were still looking for a repair company to send out??? hmmm and by the way we never got a return call within 48 hours from inital call! So this being the time they logged in as our “first” call it has now been 4 more days and still “cannot find a repair company” to send out. Now today 7 days later from the 2nd call I am told the repair can take up to 30 days!!!!! Are you serious???? This is ridiculous! I understand you are new to the Denver area but this kind of customer service is horrible. My mother is 85 years old and cannot just go to the laundry mat to dry her clothes. We need this escalated ASAP and we need to get this fixed or we need a new dryer. Given my new history of dealing with this store I will NOT recommend this store to anyone!!!!

Totally unsatisfied customer right now………

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Lovett March 6, 2015 at 12:29 pm

I know your frustration. I have been dealing with them for a living room set for over a month just to be lied to time and time again. I called the shipping dept in Dallas, since I live in OKC. The shipping dept told me they did not have that one in stock, hadn’t had it in a long time and didn’t know when they would get one, yet no one at the store bothered to tell me that. I am sure they will remember me for quite some time but will never go back in there or recommend them to a snake.

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Josh March 1, 2015 at 12:45 pm

I bought a Samsung washer from Conn’s it stopped working after a month and a half! Their customer service is rude! They take a whole week just to come service your machines! I will never purchase anything from Conns

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Hayli February 24, 2015 at 10:06 pm

My first impression of Conn’s was really good. Everyone was more than friendly and eager to help which was nice and helpful in picking out what we wanted. Our sales associate set everything up for us and we scheduled our delivery date. Everything went smoothly. The delivery men weren’t very friendly but got the job done in a timely manner. Awesome. Had our new bedroom furniture finally!! Then about a week later one of the posts holding up our platform bed came off. My husband tried to attach it back to the boards running under our bed when he found it was stripped. Okay, not ideal but it was just 1 it had 10. A few days later another came off, and another, until all of them had come off. In the meantime, after about the 4th post I called to have someone come out and fix it since we are paying a good amount of insurance for issues like this. It a rude customer service associate. Said a technician would call and schedule a time to come out and repair. A week went by and I heard nothing. So I called again and was told the technician would be coming march 5th. That was about a month and a half away. Meanwhile I am pregnant and my husband is a veteran with back issues and we can’t even sleep on our new bed that we are paying over $4000 for. I have talked with the manager of the Lubbock store about 6 times in the past 3 weeks and am still sleeping on the couch because my brand new bed that we have had just over a month is sitting in our bedroom unusable. Thanks Conn’s

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Lovetta March 6, 2015 at 12:37 pm

Just went through the same thing with the Conn’s store in Oklahoma City. Mine was a living room set, waited a month and a half and no living room set just to find out it hadn’t been in stock for a long while and didn’t know when it would come in. No one bothered to tell me anything or even call. I went back to the store on March 5th and they all started trying to cover up their lies including the manager. I wasn’t going for their lies any longer. I told them I wanted a refund and they said it would have to come from Corporate Office and it would take 7 – 10 business days. Oh yes, AND IF I DIDN’T GET IT CALL THEM. If I don’t get it within that time, I won’t call them, I will call a local television station that deals with situations as that. They might like being on the 5 o clock news.

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Crystal February 24, 2015 at 2:55 pm

Regan in Shreveport has been calling harassing me and hanging up in my face cursing me out threating me texting me and she’s hung up in my moms face also she is very unprofessional and I fear for my safety she claims she will come and kick my door in I told her I can make a $300 payment she yelled and cursed me out and told me no I have reported this on Facebook im very disgusted with how CONNS does business

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JLT February 14, 2015 at 11:38 am

I was approved for a $9000 line of credit. I called two local stores to find if a particular television was available. They didn’t have the item in stock but it was in the warehouse. If course the salesman wanted to sell me what he had on the shelf and wasn’t very helpful in locating the TV I wanted so I found out the phone Number to the warehouse and called them myself. They verified that they had three televisions in stock. I called the sales and back and he told me that he called where else and they have zero in stock. Decided not to deal with that lazy liar so I went to another Conn’s store and they looked it up and saw that in fact they had the TVs in stock in the warehouse.
I proceeded to purchase the TV and refused the extended warranty even though the manager came over and tried to pressure me into buying it along with “4K” HDMI cables, which is a joke because there’s no difference in the cables. HDMI 1.4 versus HDMI 2.0 (4K) is a hardware difference and not a cable difference. Once I finally convinced him that I only wanted the television they started the paperwork and then asked for my drivers license. I didn’t have my drivers license with me because I’d left it at a hotel A few days earlier and hadn’t received it back in the mail yet, but I did have my State issued CHL and my State Department issued passport with me. Both of these are official government IDs and harder to acquire than just a drivers license, but they would except neither! Unbelievable. After reading all these other complaints I’m actually glad I didn’t buy from them and will take my business to BestBuy where the don’t insult their customers and don’t try to scam them.

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Lovetta March 6, 2015 at 12:39 pm

That is very strange, I had the same problem with a living room suite and they said they could not sell anything off the shelf’s or floor items. They lie more than any people/store I have seen. I waited a month and half on a set that had never even been in stock. The name fits them CONN’S

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Mark February 12, 2015 at 8:45 pm

It says online you can find out credit in a few minutes, I do not like doing this online so called to the store and talked to Jaun, in Lubbock, Tx, he took all the info and told me he would call me back in about 5 minuts, 1 hour later called th store back, he said it still had not went through and they want a copy of DL and SS card, took it to the store 1 1/2 later get a call from another guy stating that he needed the SS# they did not have it, I told him Jaun took a copy of it, so he says ok, let me call Jaun back, then he calls me again and tells me he cannot read the copy after we already gave it to them verbally and physically.i think I will visit Rooms To Go!!! Conn’s better make sure my info is tore up in the TRASH!!

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Mark February 12, 2015 at 8:49 pm

My next message will be to the BBB, and credit fraud alert!

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Stella Garcia February 4, 2015 at 11:33 am

I bought the fridge of my dreams on October 2014. Made 3 payments in Nov. On Dec. 22, 2014 my husband and I went to look at livingroom couches and fell in love with one set. It was at that time that I went to the counter to make my Dec. payment. Wrote a check for $2500.00 to bring down my balance on fridge. The check cleared on 12/26/14. I was at a funeral when I kept getting these calls and finally answered my phone. It was Conns’ customer service asking me to make a payment. I said I made a $2500.00 payment a few days ago. The told me it did not show up in system. The rep asked me to go to store and have them fax my receipt. Well folks it is 2/04/15 and my payment is still not resolved. I keep getting calls, texts and emails about my payment being late. I have spoken to Customer service many times over and over and I don’t know how many managers who keep telling me it will take 4-8 business days to resolve my payment issue. First they said the cashier placed the payment in wrong acct. That I had to call GE to have them return check which I did. They had me fax my bank statement this week. I will never do business with you people ever again. Maybe my payment will be resolved some time this year. I tell my story to whoever listens to me, remember Conns the best advertisement is word of MOUTH!!!

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Jennifer from Conroe TX January 26, 2015 at 4:46 pm

THE WORST PLACE ON EARTH TO DO BUSINESS WITH!!! We purchased a 65 inch Samsung Smart TV and it worked great for the first month. Now I have gone into my second month and I can’t get my Netflix or any movie for that matter. Technician Larry came out and said that he had to order a new main board and a Wi-Fi board and it would take a week to get it in… He received the parts that they had on another unit and he put them in, When he went to check it the network come up as it was not connected he said that he had to get a hold of Samsung to see if they new what the problem was and he would l call me back. Several hours later he called and said that Samsung told them it was my Dish network causing the problem but now I can’t get anything Netflix, Hulu or any program. This is a joke… it worked fine for a month nothing had changed dish internet nothing!!!!!!!! now all of a sudden they want to pass the buck they are a joke. I would not buy anything else from this company. I just wish I had looked up the reviews earlier. This has been a unbelievable experience and a nightmare.

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Shea Stahl January 16, 2015 at 10:16 am

I want to start by saying I loved conns from the moment my husband and I walked in. The friendly staff and helpfulness was awesome. However now I’m greatly disappointed in the service we are getting through, the service department! We bought a 75″ Samsung TV in March of 2014. The bottom half of the screen is now dark. The TV is under warranty and when we called to get it fixed on Dec 27 we were told a tech would come out to figure out the problem. The tech called 2 days later said he knew what the problem was and would get the part ordered. The part was supposed to be here jan 6th. We told them we were going to be moving the 12-16 and they assured us the TV would be fixed well before then! We never received a call or anything jan 6th when no one showed up! I called on the 12th and was told the part was on back order and would be here the 14th and fixed so we could get the TV in storage. Once again I NEVER received a call! I again had to call the service department on the 15th and they said the part still isn’t in, and continued to get the “run around!” Now the TV is the only thing sitting in our empty house as we have already moved everything else out into storage! We are moving into a newly built home in feb which we need new living room furniture for and were planning to come to conns but not after this! This has been a huge headache in which conns assured we wouldn’t have! I am now paying a second month of 158$ for a TV that has a horrible picture! The manager at the store we bought from in Lake Worth TX said he would send in a ticket for a new TV which we are hoping goes through and should after all of this that we are still going through! We have been good customers and deserve to be treated that way!

Ticket #398413

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Donna Harvell January 11, 2015 at 2:12 pm

Wished I had

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Rod Jackson January 5, 2015 at 8:31 pm

Dear Mr. Theodore M. Wright,

I am taking the time out of my day and writing this letter out of extreme frustration with your company. In April 2014 my wife and I ordered a few items from your company for our new home including a washer, dryer, bed, couch and refrigerator. This order was placed by Darryl who was a manager in the Chandler, AZ store. My wife and I were in your store 40 minutes past closing time purchasing additional items as we only intended on buying a washer and dryer when we went into your store that night. Almost $12,000 later we made a quick decision on the couch that we purchased and never saw exactly how the couch would look and be set up.
Due to my wife and I being out of town on the delivery date of all of these items my mother in law accepted the delivery and sign for everything. When we got back in town to our new furniture we noticed that the couch was not exactly what we expected with the left side Chase sofa. Ever since April 2014 we have reached out to your company and the store manager to get the correct couch that we will and have been paying on monthly. We were told that we can make the switch and the couch would be there in about four weeks from April. It is now approaching nine months since we have been waiting on what we pay for every month to arrive. I have reached out to your company probably more than 20 times over the last 9 miles to follow up on this situation that I obviously cannot be resolved. I have tried to reach out to you and I have been put in contact with Katheryn James. In December the correct couch did arrive to my house as the guys took the couch off the truck they notice that it was broken and they did not switch out my couch.
I can provide more detail and feelings on how we feel about “Conn’s” and how we feel that the name of your company is appropriate for what you are doing to us but I will keep that short and just let you know that everybody we know that is in the market for furniture or appliances will know about our situation and how your company has treated us for the past nine months. Everybody we talk to in the future will know about how bad this service has been with your company. We are extremely frustrated with this situation and at this point we would like to get our money back from this purchase from the couch. I feel that we have been missed treated and lied to throughout this whole process and your company do not care at all. We pay our monthly bill on time every month (for an item that we are not supposed to have) and nobody from your company can follow up or be straightforward with me and let me know that the product is not available if that is the case.
My wife has clearly stated that we will never spend money with your company again and the displeasure of your company that will be shared with as many people as we can about this service. As the CEO of the company, I hope that you have the power to actually fix this or get something done about this problem. Like I stated earlier we are so unhappy with your company and service that we would like our money back. We do like the feel and the comfort of the couch but it is the wrong set up and we would be happy with getting exactly what we asked for and are paying for as a second option. I understand and respect that you are a busy man and you probably do not have time in your day to deal with situations like mine. But I will also mention that I have a day job also where I work long hours and every time I call your company to fix this issue I am on the phone for 30 plus minutes trying to fix the same issue from April 2014. Please respond to me and let me know some kind of solution or if your company do not carry this product and we are stuck with the furniture we currently have. Like I mentioned a few times we would like our money back for this purchase and not have to pay for a couch that we do not want. If you can get this accomplished that will be great. I would like to hear from you as soon as possible on what solution you can figure out for me. Until then please do understand that we are extremely frustrated with your company and its service and the lies we have been told from your employees. We will continue to voice our frustration in many different avenues to make sure the people we care about do not get screwed like we are getting screwed.

Conns Ticket # 378073

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Sondra in Houston January 5, 2015 at 5:34 pm

The help and service received for this account is embarrassing to Conn’s Customer Service “corporate office”. When the original contract was submitted, the debtor was told by the sales agent to bring in their homeowners insurance and the payment will be for the amount as originally agreed upon, less than $300.00 a month. The insurance office made a phone call to the debtor, instructing the debtor to fax the proof of insurance directly to their department, the sales agent would be sending it to them anyhow. The insurance department representative did not disclose that the difference would only impact the balance and pay-off time, not the payment, as the debtor would have been able to if the insurance been sent to the sales agent.
The debtor made several attempts to correct the contract, after speaking with several people and several departments, the contract remains without correction. On December 11, 2014, a Conn’s associate told the debtor they would have to go into the store for this kind of correction. This was two days prior to the first payment being due. The debtor was told to wait to make the first payment while the store attempted to correct the issue.
A representative named Ashley spoke to the debtor then called the District Manager to ask for assistance in this matter. As of today, we do not have a resolve.
Wrap Up: The debtor wanted a payment less than $300.00 a month. The sales agent completed a contract for 18 months, same as cash and a payment of $274.00. The sales agent told the debtor to bring in proof of insurance so the contract would not reflect a payment of $341.00.
The debtor received a call from Conn’s ins. department and faxed the proof directly. Doing this caused the payment to remain $341.00, not $274.00
Based on the balance and required payment, the debtor will be forced to pay off the account in 15 months vs. 18 months.

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Roberta January 5, 2015 at 5:23 pm

WORST COMPANY TO DO BUSINESS WITH……….DO NOT BUY FROM THIS COMPANY.

I bought a couch from them, I lost my job and was unable to pay them for one month. I received 20 calls in one day. they would call and i would not answer and call again in 5min. when telling them to come and get their crap i was told that i would still have to pay the full balance for the furniture, when i told them that i would not pay this when they could turn around and resell the furniture i was told that they could and would.

the couch broke a month after having it. they refused to have someone come out and service the couch. now the coushions are going flat after 6 mo and they still refuse to come and fix the couch.

WORST PLACE EVER. WISH I WOULD HAVE KNOWN THIS BEFORE!!!!!

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Angelee Higgins January 2, 2015 at 10:18 am

THE WORST PLACE ON EARTH TO DO BUSINESS WITH!!! I bought a living room set from them on November 15, 2014. By November 18, 2014 the couch literally broke in two places. They sent the manufacturer out to “fix the couch” even after I told them I didn’t want a FIXED couch since I had just purchased a BRAND NEW set for $2500!!! They came out, “fixed” the couch anyway. It held for about 2 weeks and now, I have a broken couch once again. They refuse to do ANYTHING about it, saying refunding furniture is not an option. Well, paying my damn bill is NOT AN OPTION neither. I shall see you in court!! NEVER EVER EVER EVER doing business with CONNS again and will ENSURE evvvveryone I know is well aware of the cheap items they sell at over-inflated prices and absolutely NO CONCERN or care in the world for their customers satisfaction. A TOTAL NIGHTMARE of an experience!!!

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Lovetta March 6, 2015 at 12:44 pm

That is strange, they told me mine would be replaced almost for any reason. They probably said that because I never received mine after waiting a month and a half of lies from them. Worst store I have ever dealt with.

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Mark Hobbs December 29, 2014 at 3:07 pm

Purchased a 60 inch LG TV the day after Thanksgiving. The TV went completely out after 27 days. Ill spare the details but the issue was an known issue through LG. Conns sent out a tech to look at my TV and he said it was a bad mother board and he would have to order it.. The store manager was very nice when I bought my TV but a complete $%# when I needed help. The customer service number was also a complete joke with the exception of one lady I spoke with. IF anyone has a problem ask for Angel at the customer service number. She is excellent and will actually help you. Im confident that my TV will be taken care of after speaking with her. The Tech was also a very nice guy who seems to be working for a terrible company. Conns will not get a dime more from me , my family or my friends.. I will tell everyone I know to Stay away..

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jassir argueta December 18, 2014 at 11:19 am

Please do not buy any eletronic from Conns, i have a two bad experience i can go to into detail but i will save my frustrating. But one thing i can say i do recommend friends or family, and anyone reading my review. IF YOU DO YOU FACE THE CONSEQUENCES!!!!!!!

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Michelynne December 17, 2014 at 6:40 pm

This company calls my home at least once a day for the last several weeks. Today they called 6 times! 6!!! The last one a woman named Regina that works for the company accused me of being Janelle–the person they are trying to reach. I told her politely that I was not Janelle, I had no idea who Janelle was and that I had obtained this phone number about 3 months ago and that I had informed the company of this many times and I did not appreciate being called several times a day. She said—who is you—then—who do you think you is—then—who is you again….seriously—-learn to speak proper English if you are an individual who needs to speak to the general public. This put me off from purchasing anything from them and I am looking for all new appliances for my new house.

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Amie Holly December 15, 2014 at 1:33 pm

Wow! I have to say I am in shock over these reviews. I wish I would’ve looked at the reviews of Conn’s before giving them my business. I purchased a French Door Samsung Refrigerator several years ago and its been just fine but all of a sudden it started to freeze up and was making a terrible sound. It is still under warranty which means it should be pretty hassle free to get it looked at right? WRONG! It has been over 2 weeks since I have put in my repair order a technician came out to my house several days later & took a quick look and said he needed to order a part & that it would take a few days but they would call me as soon as it came in to schedule an installation. The very next day my fridge completely went out!!! Five days later I call them and they tell me it was still on order, and I told them it had completely went out. A few days later they call me to set up the installation for 2 days later. When the technician arrived my husband was home and said he didn’t even touch a thing and my husband was having to tell him how things worked because he acted like he didn’t know! My husband said the technician left soon after arriving and said “he couldn’t fix it”.
Needless to say I was not happy. I have called the repair department almost every day and everyone tells me I have to speak with a tech manager and they will be giving me a call within 24 hours. No one has ever called me!! I was promised that twice. 2 weeks in and I still have no idea whats going on with my fridge. All of my food has ruined & I am having to keep the stuff I can in a cooler. They tell me I will be contacted but I am not going to hold my breath.
I think it is really funny how companies like this can take your money and make promises like ” We promise a fast Repair by a Certified Technician” or “Fast and Friendly Service” but when it comes down to it fulfilling the promises and treating people with respect they completely drop the ball. I have lost my trust with Conn’s and will no longer do business with them after I pay them off. I have been a customer with them for about 4-5 years and I have been treated with more respect and the Dollar Tree! Hopefully someone can find this complaint useful.

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Dee December 11, 2014 at 5:40 pm

The worst service I have ever delt with in my life. Disrespectful Supervisors, and managers. My washer has been broken for 3 weeks no ETA on the parts. The tech is the biggest DICK ever. The tech manager claims that he has called me (no calls or emails).
The call centers are the worst they dont note anything in there system so I have to explain myself time and time again. For a company this size to have zero Communication between call center is going to crash and burn. For a manager not to note things on the account Unprofessional. Then I ask for a replacement its going to take 24-72 hours to receive that answer. Shit service is what you get when you shop at conns.

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mary jacobs December 5, 2014 at 3:36 pm

I purchased a stove from conns on wheartland,the oven went out on thanksgiving day called the 28t h to set an appointment came out Monday 12/1 ,they told me it will be. Couple days for the part to return ,l called Friday 12/6 about part they told me it was on back order, and that my oven will not get fixed until 12/11, but I have a payment due on 12/15. called all kinds of # just getting the run around

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thomas nedderman December 2, 2014 at 6:59 pm

I would like to know why your company would send a credit card application to an 8yr old and why your credit department refuses to discuss the situation and hangs up on a potential liability

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Amber Estrada November 30, 2014 at 8:02 pm

This companies customer service is the worst iv ever experienced as well as they lie and are thieves, the manager octavio her in Rio rancho new Mexico is a worthless pos iv ever met he would rather lie to make a sale and screw customer then make it right.. I’m so post that he would tell my husband and I were in a 12 month zero interest and it turned out it was a 6 months… I hope karma comes around and nits him in the but… All I can say is don’t do business with this sorry company

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mary jacobs December 5, 2014 at 3:42 pm

I agree with they take your money,but when it’s repair they do not want to Annie up in a proper time was told it could take up to 30 days before they could replace my stove if it’s not fixed by then

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JImmy Chandler April 11, 2015 at 12:27 pm

Conns is a conn for sure, I paid off my account in full and 6 months later they call every day saying I owe them 2 more payments. don’t trust them even after you pay them off.

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