Cinemark Theatres Corporate Office - Corporate Offices & Headquarters

Cinemark Theatres Corporate Office

How would you rate your experience with Cinemark Theatres ?

[Total: 9    Average: 2.8/5]

Cinemark Theatres Corporate Office Address

Cinemark Theatres
3900 Dallas Pkwy Ste 500
Plano, TX 75093

Contact Cinemark Theatres

Phone Number: (972) 665-1000
Fax Number: (972) 669-1004
Website: http://www.cinemark.com/
Email: Email Cinemark Theatres

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Timothy Warner
CFO: Robert D. Copple
COO: Robert D. Copple

Cinemark Theatres History

Cinemark Theatres was founded in 1984 by Lee Roy Mitchell as a chain of movie theaters in California, Texas, and Utah.

Through acquisitions the company became the third-largest chain of movie theaters in the United States.

In 2006 Cinemark purchased Century Theatres, adding over 80 theaters.

In 2009 the company purchased four theaters from Muvico Theaters.

In 2012 Cinemark acquired Rave Cinemas, a chain with 32 theaters in 12 states, representing almost 500 screens.

Today Cinemark has 334 theaters and 4,457 screens in 40 states. The company also operates in Latin America with 148 theaters and 1,106 screens in 12 countries.

Cinemark operates movie theaters under the brands Cinemark, Century Theatres, Tinseltown USA, CineArts, and Rave Cinemas.

The company trades publicly on the New York Stock Exchange under the symbol CNK, is a member of the S&P 400, is #818 on the Fortune 1000, has 6,253 employees, and had $2.68 billion in revenue in 2013.

{ 35 comments… read them below or add one }

Lori Banks December 4, 2017 at 9:00 pm

We went to see a movie on 11/12/17, I used the kiosk inside, but it wouldn’t give me my ticket so I canceled it, and the manager said that my credit card would be credited. It has not been credited as of this writing 12/4/17. I used another kiosk when that one didn’t work and got my tickets. It was $11.47. Please refund one of the $11.47 charges or you could send a gift card for 2 tickets to another movie. I went to the Merriam Kansas Cinemark and they told me I would have to contact you to get this taken care of. My number is 913-488-XXXX. Thank you for your prompt attention to this.
Lori

Reply

Anonymous October 15, 2017 at 11:08 pm

The one in Rancho Mirage is a mess. It’s poorly managed and the staff is just rude. My first incident was when my friends and I went to see an R rated movie and the usher cashier insisted we show our IDs (Keep in mind we are in 20s with full beards), and wouldnt give us our tickets because 1 friend didn’t have his ID on him.

My second incident was I was buying a ticket and made a, harmless, tasteless joke, and the cashier proceedes to rip me apart. I said sorry about the joke and that i didn’t mean any harm and she just kept going on and on about it.

My third (actually this accounts for multiple incidents) is the concession. Most of the time, the concession stand workers are nice, but are never prepared or stocked with snacks.

On top of all of that, I had a friend that worked there and she said the manager she was under stole money, treated employees badly, and after she reported the incidents, she was treated horribly. Because of these, I’m personally boycotting any and all Cinemark theaters until I hear about improvement done to these theaters.

Reply

Mrs Lacy May 12, 2017 at 3:04 pm

I AM HAVING A FUNDRAISER FOR THE AMERICAN HEART ASSOCIATION IN HUBER HEIGHTS, OHIO
WAS HAVING GREAT SUCCESS AND PARTNERSHIPS WITH BUSINESSES IN THE COMMUNITY UNTIL REACHING YOUR CINEMA.
1ST IT TOOK ME TWO DAYS TO REACH THE PERSON WHO WAS SUPPOSED TO BE IN CHARGE OF DONATIONS ( WE WERE TALKING A GIFT CARD FOR OUR RAFFLE), WHEN I FINALLY CALLED THE GENTLEMEN ON THE PHONE WAS EXTREMELY RUDE BEFORE SAYING, ” LET ME GET HER”..WHEN HE WENT TO CONTACT ASHLEY ( HER NAME) HE DIDN’T MUTE THE PHONE SO I HEARD THE ENTIRE RUDE EXCHANGE.
ASHLEY INCHCO , AFTER EXPRESSING HOW SHE DIDNT WANT TO DEAL WITH ME, FINALLY SAID..
” PUT HER THROUGH” AND ONCE SHE PICKED UP THE PHONE AFTER ALLOWING IT TO RING SEVERAL TIMES.
I INFORMED HER WHO I WAS, WHAT I WAS DOING.
AND HOW I DIDN’T WANT ANY DONATIONS FROM THIS BUSINESS, AND I’D BE SURE NEVER TO GO THERE FOR A MOVIE, AND HOW I WOUOD BE SURE THAT COMMUNITY KNOWS EXACTLY THE RUDENESS AND UNPROFESSIONALISM OF THIS BUSINESS.

ILL USE MY OWN MONEY TO BUY A GIFT CARD
AND MOST CERTAINLY WONT BE GOING THERE TO SEE A MOVIE EVER AGAIN

Reply

Ebony Mabry December 12, 2016 at 2:46 am

Hello my son has been working for your company for a year & recently he has been telling me about how the managers have been violating his rights at Cinemark Building #1072. He told me how he has been trying to ask his manager to change his shift to opening crew for the past couple months & they have denied his approval to do so when there are others who haven’t worked a year working his desired shift. I thought if you have worked for about 3 months you are allowed to change your availability. He’s been dedicated to the job for about a year & he’s feeling like management is taking advantage of him

Reply

Michael November 24, 2016 at 1:54 pm

Went back for large pop corn refill, I was ask for a receipt I replied the tab on the side of the box is my receipt, I went over spoke with the GM he said no receipt no refill I said give me your corporate contact number he said show me your movie ticket and security came I gave it to the security standing all around me at this point ,the ticket was purchased 30 min.before this harassment,they kept the ticket and threw me out without any justification or refund the day before Thanksgiving. Thanks Rave…

Reply

Sterling November 17, 2016 at 1:29 pm

Let me tell you about the worst movie experience ever! I went to see The Arrival on its opening night. I had been excited about seeing the movie. After starting a few minutes late, which happens, the movie begins. But wait, it’s the wrong movie. After a few customer complaints, the manager came in and said they were fixing it and apologized. They then proceeded to turn the lights off and on every few seconds. Imagine pitch black, then the lights all turned up, pitch black, lights turned all the way up. Yeah, painful. So after twenty minutes of that they start running there as with annoying singing teens going to the movie….over and over and over and over! I seriously thought I was on some kind of hidden camera show. Then we here from the manager again; the movie was loaded into the wrong projector (ya think) and it will be about 40 minutes to get the correct movie loaded. I was then informed I could get my money back, but they wouldn’t let me because I didn’t have my ticket. I thought I needed my ticket to get in the movie, not out of it. So I sat in frustration and quiet anger through the movie which started over an hour and a half late. No idea if the movie was any good, all I remember is the terrible service and management.

Reply

Tamra October 1, 2016 at 8:45 pm

Myself and my two kids went to watch a movie in Fayetteville, GA. I purchased tickets for two separate movies, one for myself and a pg13 for my kids. My daughter is 17, so her and my son went to watch the pg13 movie while I watched another. Unfortunately, they were in the wrong seats. When asked to move my daughter exclaimed I, her mother had the tickets. The gentleman(worker) rudely told my kids they were not allowed to come back into the theater even with the tickets. Once, I was informed what happened I told the manager I have the tickets and they were in the wrong seats. The manager explained my daughter and son were not allowed because she was 17. I was unaware of the age stipulation and requested for a refund. I was told because I purchased tickets on Fandango I was unable to receive a refund. Why, are guests not informed of age stipulation on Fandango. I have been coming to this theater for 3 years and never have I had a problem. This was an Extremely Horrible Experience! Such a let down!

Reply

Sean miller September 1, 2016 at 12:01 am

Just heard about your legal victory in court. Congratulations, and now you seek compensation from the victim’s families. You are some kind of piece of sh*t company. I will tell you now that you are responsible! Your failed security measures are a direct result of the mass shooting at your theater! I wish I were in that jury, you would be held accountable.

Reply

Nancy Babcock August 6, 2016 at 9:26 pm

Went to the movies today and took my refillable cup I bought at the beginning of the year and left the theatre and forgot the cup and ran back to get it and it was already gone. Tried to buy another one and the Springfield theatre ran out in March. Can you send me a replacement? Or where can I buy one. Please let me know soon. I go to movies often.

Reply

Michael July 21, 2016 at 8:31 pm

Sent two complaints, and have not heard back. Dirty seats, no communication, no air conditioning, lights on – no one monitoring, but employees obviously having a great time chatting in the lobby – took 3 round trip walks to the very front(not a short distance) to get things done, and still, when leaving, the nasty seat had not been reported, nor cleaned!

Reply

Madeliene July 19, 2016 at 10:53 pm

My girlfriend and I went to the Cinemark Movie Theatre located in Valparaiso, Indiana. We watched the new Ghostbusters movie. We very much enjoyed the movie. The environment was also nice except for the popcorn all over the floor. Our real concern though, is the fact that it was our third time there (being that we live very close) and again we payed for two movie tickets. And again there was only one guy working behind the counter in the concession area once we were done watching the movie. The guy that was working there had poofy hair with no hairnet. He was also touching money for who knows how long and using his hands to scoop out popcorn without gloves or washing his hands. It was very unsanitary. Our biggest concern though, is not only people’s health but the fact that it was our third time purchasing a movie ticket from this movie theater, only to notice that there was no one (before or after the movie) checking our movie tickets. There were people movie hopping and who knows how many people (in a theatre full of people) actually payed for a ticket and weren’t taking advantage of this. I do know one thing though. When we walked out of the room in which the movie we were watching was playing, there were others walking behind us that went straight from there into another movie. Other then all of this we really enjoyed ourselves. Thank You. We are bringing all of this to your attention because we enjoy being honest people. We would also really hate to see anything happen to our local movie theatre. There are some dishonest people in the world, I hate to say, that could end up causing the theatre to lose a lot of money. We don’t want that to happen. Cinemark Movie Theatre Valparaiso Commons Shopping Center Valparaiso Indiana is the location. We watched Ghostbusters Tuesday, July 19, 2016 6:30 p.m. We purchased our tickets at 1:30 p.m. earlier that day. Sincerely, a concerned movie lover. Thank You.

Reply

Alice July 1, 2016 at 2:51 am

Mr. Timothy Warner:
Found this news article about your civil legal reaction very interesting…..

This incident had profound impact on our sense of community and public safety in Colorado. I once looked at Cinemark as also an innocent victim in the Aurora shooting, but the actions of your legal team seem petty and poorly measured from the perspective of what an ethical member of the Colorado business community should do.

Eat your legal costs and exercise some empathy. You stand to prove no valid or rational point to the public or your customers with the approach of your legal team, but perhaps that your business model is in severe decline and desperate for any kind of cost recovery regardless of circumstance. I will be excercising my choices for placing household discretionary entertainment dollars into more respectful and engaged organizations even if that means abandoning participation in a lifelong artistic passion for experiencing cinema on the big screen.

Reply

Amy Yee June 27, 2016 at 11:49 pm

My husband and I went Cinemark to enjoy a movie and left disgusted when we had to watch a political commercial, obviously Cinemark has a Republican agenda which they are comfortable spewing to the public. I am contacting Our local and national news and papers to let them know what is being shown by Cinemark, we will not be going to Cinemark until they get their political agenda separated from the joy of movies.

Reply

robert greeson June 25, 2016 at 3:02 pm

I went to the opening of independence friday on opening day, and I was floored when the coming attractions came on and a 5 minute piece on hillary clinton came on disguised as a coming attraction, which was the most vile,sicking disgusting thing I ever seen in a public forum. Apparently your ceo has sold out to the republican party. there is no place this should be shown, let alone a theater. where people go to get away from this garbage. me and other patrons cornered your manager and he said he would pull it and suggested we contact corp. Myself and a professor from csu and co univ are starting a petition to boycot cinemark. the republican party must have given you a lot of money to bribe you to influence an election. This petition will go to the network of colleges. I have already contacted sen michael bennet and the dnc. If I would have had my children there, we would have left the theater. Who ever reads this, if your smart you will make sure this gets to your CEO——I am a registered independent.

Reply

J Arguello June 24, 2016 at 11:05 am

One week ago, I brought my daughter (13) and her friend (14) to watch Conjuring 2. No problem. No questions asked. A week later (6/21/16), she wanted to watch it again with another friend (13). I was asked if they are my daughters. I said one of them and the other one is her friend. I was refused to buy tickets. I was told that I must be her parent or legal guardian. I am 50 years old. I am an adult well over the age of 21. I didn’t have a problem the week before but now am being questioned? I was told it’s all the theaters that have that rule, and it’s MPAA rules/regulations. WRONG!!!!

Regal Cinemas says, “A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. for additional tickets.
The purchaser must also attend the movie for which the additional tickets are purchased.

MPAA ratings according to their website: R rating symbol
R – Restricted
Under 17 requires accompanying parent or adult guardian. Contains some adult material. Parents are urged to learn more about the film before taking their young children with them.

Where does it say LEGAL guardian? If your employees refuse to sell tickets because I am not a legal guardian because that’s what MPAA rules say, you are wrong! You not only embarrassed my daughter, you did the same for her friend. You are also saying that, as an adult, I cannot take my children’s friends to your movie theater because I am not legally related to them?! Stupid policy that you need to look into especially if you use MPAA as an excuse!

Reply

T. S. June 10, 2016 at 6:37 pm

Hello,

My friend and I were very excited to see a movie on opening day. We checked and rechecked the days and times multiple times. When we arrived at the theater, we were shocked to learn that the movie time had recently been rescheduled. We were very upset.
We had arranged our schedules and even taken off work. The ticket person told us that theaters change movie times all the time, and I told her that it should be stated more clearly on the company’s website. She directed me to the corporate office and even suggested I go to another theater! It was a huge disappointment. In the future I think I will stay home and rent.

Reply

C Peeples April 24, 2016 at 5:25 pm

I would like for you to consider showing the documentary Vaxxed. It is selling out in the venues where it is showing. I would specifically like for it to be shown in a theatre in Mississippi.

Reply

April Howell April 24, 2016 at 3:38 pm

I would love to see tje documentary Vaxxed From Coverup to Castrophie. It has a lot of people crossing state lines to see this film. I would prefer to see it within 100 miles from Tupelo or Amory. My preference isbin Tupelo but will travel to see this. North Mississippi is ideal. I guarantee you will have a full house and sell out at least once.

It would be greatly appreciated if Cinemark would book the film for a full run through the distributor Cinema Libre Studios. I and many others would greatly appreciate this being shown all over. Please show this in Alabama and Mississippi all over.

Reply

Dave March 31, 2016 at 2:00 pm

You folks better take a hard look at the Mall st Mathews location in Louisville Ky Poor customer service, AND the kicked a off duty police officer out for carrying a firearm, something law enforcement is mandated to do. With the hoodlum problems you already have there, it shouldn’t even be a question. Check out the Facebook site for there, you don’t have to take my word for it. Losing business by the day now.

Reply

Keith horeis March 19, 2016 at 6:44 pm

There website for times of showtime does not jive with the theater time! This is the 2nd time in a row.

Reply

Jose Medina January 18, 2016 at 2:26 am

Dear Timothy Warner have you guys ever consider installing head phone jacks on your theater seats?? The could be installed on the arm rest. People could simply bring their own personal headphones inserted to the jack and viola. This would help us, who enjoy watching movies without the audience noise enjoy the movie more than we already do.

Reply

Sue W. December 30, 2015 at 12:46 pm

I am writing in regard to Conway, Arkansas Cinemark theater. Have gone there for many years and they usually show the popular movies but for some reason are refusing to show: “The Big Short” which has been getting great reviews and is a very acurate movie for our times. Previews were shown for the movie in that theater but now they are not showing, I would like to know why!! Get nothing but the run around at the theater itself, no one seems to know why but Corporate maybe you could answer this question. I would like an honest answer not the run around.

Reply

B December 28, 2015 at 10:25 am

Iam very disappointed with there movie theater in Espanola new mexico. I went to take my daughter to see Alvin and the chipmunks we got our tickets and went in line to buy popcorn and drinks. We then went into the movie and there was absolutely no place to sit it was full. I then went to ask for my money back because there was no seats they said they could not and they called there manager who was very rude. She stated that the reason they could not give us our money back was because they turned people away. I told her well where were we going to sit she said there were seats I said no there was not I asked her to come and check she said ” no I can’t I got ten thousand other things to do ” and stated that she was not gonna sit there and expalin herself. So we were not abke to watxh a movie we payed for and was not even offered tickets for the next showing. I was laughed at by rhe employees as me and my cousin sat there trying to explain to our two year olds why we could not see the movie they were promised . We left and i will never return there i will also tell all my family and friends about how poorly we were treated so our money will be spent elsewhere.

Reply

Michael Thornton November 11, 2015 at 3:35 am

Well I’ve never been to a Cinamark cinema and can honesty say I won’t go back in act I plan on calling the local news tomorrow in hope America will know to avoid your Cinema all together. I live in Las Vegas and my son is a big James Bond fan and it was playing at the Orleans Casino so I looked up the times and it showed it at 3:35 pm for $5.00 on Tuesday so we headed to the theater only to find out that it wasn’t $ 5.00 it was $18.00. So I showed the the box office attendant the listing and she gave me some run around about a Google web site. But it showed Cinamark Logo and the show times. So next she called the most rudest manager I ever met in my life who said she was not responsible for a mis print on the web. So who is your Logo your show times. It would have been the right thing to do was give me the cheaper ticket for the reason of good customer service not push thr blame on someone else. But as I was dealing with a kid with an attitude rather than an adult. Why would let a teenager be in charge is beyond me. All I know is I just wanted to take my son to a movie and after dealing with the snot nose manager in charge I didn’t even enjoy the movie. And I paid $38.00 on Tuesday when it’s $5.00 dollar day what a joke. If you read this comment do your self a favor visit any other movie chain they have to be better than this company. Really why have a $ 5.00 day and not charge $5.00 it wasn’t in 3D or a special. And hire better people with at least some kind of customer service skills. All I know I if the movie was only playing at your theater I’d wait for the blue ray cheaper and no rude service. I go to the movies to be entertain not have to deal with problems I didn’t cause.

Reply

Casey November 6, 2015 at 3:05 pm

For anybody expecting to tske advantage of the star wars 3d glasses deal for $3 when purchasing a concession combo, forget about it. Apparently corporate never informed the theatres about the deal, and the clueless employees running the counter stare off in space, or just walk away. This is what happened to me at the Anchorage, Ak location today. I was told the glasses are only for the XD showings in December, and the guy walked away from the counter! The other guy at the counter ignored me, and helped others. Bloody amazing! Customer service at its finest!

Reply

Bob Simmons September 25, 2015 at 10:42 am

Thank-you for bringing this movie to the Lake Charles, Louisiana cinemark theater… All of us that have been waiting to see this movie are very grateful… Bob Simmons

Reply

jackie keesee September 6, 2015 at 5:57 pm

why are you closing the cinemark theatre in lynchburg ,va at the end of november? please do not close this theatre. we only have one other movie theatre in town and it is more expensive. please reconsider . the owners talked like they would help with the rent.

Reply

Linda Troch July 21, 2015 at 8:20 am

Couple questions for the corporate office.
1. Why are coupons for ‘free refreshments’ offered to customers via email but discounts can’t be offered to small groups of special needs children can’t be offered??
2. Why is the corporate email difficult to locate? I don’t want to communicate with my local theater, they are the greedy folks who don’t feel the need to be part of the community.
3. In case Cinemark is unaware of social media, bad news flies quicker than you can blink your eye, Facebook has given the Bridgeport WV a black eye due to their inability to promote goodwill to a group of 10 wheelchair bound children.
4. The monkey is on corporate back, because it is ‘against corporate policy’ to offer discounts. Come on…really?????
5. Keep your freebies….I won’t need them, there’s another theater in the area.
6. Shame, shame on your rules, some of these kids can’t talk for themselves, but we will.

Reply

Carlos June 26, 2015 at 1:02 pm

So I was wondering why here at Cinemark 7 in Eagle Pass,Tx is that they keep hiring kids ad assistant managers. With my experience being at the theatre almost everyday the managers Cleary don’t know how to work under pressure. They don’t know how to customer problems especially when there is a blackout. Box Office employee Venessa has been working there for about 6 yrs. She is calm, respectful, works under pressure, and is always helping out in areas shes not assigned to. Last time there was a blackout the assistant manager panicked and she came through and solved all our questions. Ehy isn’t she a manager? She is older and more mature and deserves the position of management! Not these lil kids fresh out of high school.

Reply

Concerned Customer May 5, 2015 at 8:52 pm

I am a regular customer at the North Haven Location in CT . The employees are great ! I love interacting with them every time I go there. The last movie I saw was Cinderella with my two little ones and I honestly felt like I was a kid again. But besides the movie being awesome to me , I have this concern about the manager who went to the concession to get herself a drink. Not only did she not care to see how great her employees were doing but She looked miserable! She even looked at me wrong. I can still picture her angry face and it is disturbing. I dont know who this new person is. I sure hope she is not ruining the business with that attitude. For the past six or seven years That I have been going there the employees were more cheerful and happy. For some reason, now they look like they hate their job. Sad to see them this way. I hope they are not falling into a negative vibe. There is nothing worse than walking in to a negative place. Honestly thinking, the negativity starts from the top.

Reply

Audra Miccio April 21, 2016 at 6:45 am

I had a similar experience there. However, I had a male manager. We went to see The Jungle Book. Everyone was nice except when I went to order my kids popcorn at the concession stand. It all fell apart. They put the cup and snack inside the box and fill it with popcorn to save money on the popcorn. I had this fish out the empty cups to get my kids srinks. Needless to say, my kids popcorn felt over and they lost half their popcorn. It was a disaster and a waste of $47.00 dollars. The manager coukd care a less about my kids loss and my financial waste. They didn’t even try to make it right. I will not buy food from them again. I’d rather take the kids to the movies and go out to eat aftwrwards. However the theater is wonderful! I am just gping to avoid the manager and the concession stand next time.

Reply

Felisha Terrell October 6, 2014 at 11:59 am

My first ever going to this particular theatre and it wasnt wat I expected… First off the built it from the ground up and it’s crazy that you have to wait in one line on the inside just to get tickets they do have the option of paying wit a.debit card in different machines but who wants to risk that. Besides all of that I get to the counter to purchase my ticket only to find out I have to buy a ticket for my 2yr old for 6.50$ and not to mention it starts at age 1yr ..which we ended up leaving 45 mins into the movie because that’s water 2yrs do. I will never go to cinemark again I’ll just stick to Cobb theaters.

Reply

Mike October 1, 2014 at 8:36 am

Sorry Bronson. My brother used to work at a Cinemark. Unfortunately Cinemark as a business doesn’t care about their employee’s, they mainly only hire 16 or 17 year olds since it is hard to get many employee’s who are older because they only pay minimum wage which is why you may get a employee who will shrug and not care about your experience there. Cinemark doesn’t understand that by underpaying staff and even manager’s too, they are keeping unhappy employee’s who may not care to go above and beyond to help a costumer. Cinemark only care’s about a costumer’s money which is why everything is so over priced. Your best bet is to take up any complaints with management rather than a staff member/usher, if you raise a big fuss over your experience, they will give you some free passes so that you will come back. Hope that helps.

Reply

Bronson Meyer May 13, 2014 at 7:13 pm

Would really appreciate a reply! again not tring to be rude. But this is the response everytime. Like nobody cares!!!

Reply

Bronson Meyer May 12, 2014 at 4:44 pm

Hi ive tgis past weekend have taken my family of six to your theater in yuba city ca. As you well know it is,not cheap for a family my size. For the last three times we visited this fecility we were not happy. People on their phones and loud talking through the movie. This last time we went to see Spiderman 2. Same thing as the last two times. My family couldnt enjoy tbe movie. I then went to let a staff member know. All I got was shrug and a sorry. I do except the sorry but it doesnt fix the money I have spent at this place for my family and have been dissappointed. As it being the only theater around for miles. I will have to drive out of town if this isnt fixed. Sorry to sound like a jerk but like I said thats money lost,to me! Please email me at bronson.mXXXX@yahoo.com with a reply. Because I havent had any luck on contacting anyone that xan help me. Thank you

Reply

Leave a Comment

Want to make sure Cinemark Theatres sees your comment or complaint?

Share your experience to get more attention.


Previous post:

Next post: