Build A Bear Corporate Office - COHQ

Build A Bear Corporate Office

How would you rate your experience with Build A Bear Workshop ?

[Total: 15    Average: 2.3/5]

Build A Bear Workshop Corporate Office Address

Build-A-Bear Workshop Inc.
1954 Innerbelt Center Dr
St Louis, MO 63114

Contact Build A Bear Workshop

Phone Number: (314) 423-8000
Fax Number: (314) 423-8188
Email: Email Build A Bear Workshop

Build A Bear Workshop Facts

Date Founded:
Founding Location:
Number of Employees:

Build A Bear Workshop Executives

CEO: Maxine K. Clark
CFO: Tina Klocke
COO: Teresa Kroll

Build A Bear Workshop History

Build-A-Bear Workshop was founded in 1997 by current CEO Maxine Clark.  The first workshop was in the Saint Louis Galleria.

In 2006, the company acquired the Bear Factory, a London based business owned by Hamleys.

By 2007, there were over 400 stores and over 50 million bears had been sold.

The majority of Build A Bear workshops are located in shopping malls but the company has recently expanded to open some locations in MLB stadiums.

The company has recently partnered with other companies to produce special lines including Alvin and the Chipmunks, Wizards of Waverly Place and Shrek.

{ 31 comments… read them below or add one }

Maureen Curtisd October 16, 2017 at 8:57 pm

I am not in the habit of complaining about service at any establishment. On the contrary I like to report good service to employers and not mention service that was not up to par. Today I took my grandsons (ages 4 and 3) to the build a bear at West Farms Mall in West Hartford, CT to pick out toys as birthday gifts. They have a book that has been read to them many times that is a story about a toy puppy that is brought to a store to be repaired. This story book describes the build a bear process not mentioning name of any company. The boys were so excited. Entering the store and the boys picking out their toys a young employee did come up to us. She never smiled, greeted the boys or even acted interested. We went through the whole process prompted by my daughter and myself not the employee although she did operate stuffer and another girl, who was equally disinterested, sewed up the dolls. I had to track down second employee to help us with birth certificates as the first employee was nowhere in sight. I am familiar with your hiring process and the amazingly complicated application and screening process and am amazed that these young ladies managed to be hired and at their lack of enthusiasm and customer service. The toys we purchased, although very expensive, seem to be of high quality and the boys love them. I realize the high prices are charged for the experience which we did not receive as well as product. . Fortunately they are too young to have been upset by the service. It was a very disappointing experience for me. Thank you for Your attention to this matter. I look forward to your comments and or your action on my complaint. It is not my intent to have these young people punished but hopefully to prompt better service in the future.


Karen Thuis July 21, 2017 at 5:06 am

Took my grandson to get a minion fluffy unicorn we had a talk before we left saying all he was going to get was the Unicorn and he was fine with that no special sounds sense or Heartbeats we got to the store waited until the doors opened he was so excited as was I we went in and we’re greeted very nicely he picked out his unicorn and went to the first station what I have a concern about is that as much as I know it’s Build-A-Bears job to sell certain things and Extras the lady helping us only talked directly to my grandson about the sounds station all the different sounds had him pick out a sound and then after the fact looked at me and said is this okay which left me in a very awkward position since my grandson had already picked one out at her prompting so that was an additional $7 we weren’t expecting then at the next station she had him smell all the different sense and told him to pick out a scent again picked one out and then she referred to me is that okay leaving me in another bad position the next station was the heartbeat and she said that the only way to bring the Unicorn to life was with the heartbeat and she showed him the heartbeat that you had to pay for he thought that was the only way to bring it to life was to get that one and then of course she looks at me again and says is that okay when I specifically say at least it’t a unicorn and we don’t have to buy clothes or anything she then prompted him to the area to buy brushes and other items when I said this specifically in front of her that we don’t need to buy anything else. I guess that the sales people are talking directly to the children I like that but there has to be some sort of way to look at the person the adult that’s with the child and ask them before you start having them pick things out whether or not it’s okay not after the fact it leaves a parent in a very awkward position both with the child and with the sales clerk it would just be nice if someone checked in with the parent first to make sure that the child is okay picking things out in my mind you don’t have a child picking something out until it’s okay with the parent not asking the parent after the child is already picked something out we went in there for a fluffy unicorn for around $26 and ended up leaving at $38 the last thing that happened was at the register when we were checking out she asked if he would like a sling bag he said yes after all that had happened that morning I finally said wait how much is it she says $5 I said no thank you he’ll take a box again that’s prompting the child without checking with the parent of course a child is going to say yes to as many extras as he could possibly get offered I think asking the parent first is a necessity I don’t like the way this new style of the store is and my child really really missed the bathtub station where you could fluff up the bear he told me the only interaction he had with making the bear was a pedal where they put the fluff in he liked all the other things where you head to kiss and hug the heartbeat before it went in and all of that fun stuff but really really missed the bathtub and brushing the bear after it was done getting fluffed. I have to say I was extremely disappointed when I walked out of Build-A-Bear today although my grandson was excited because he basically got everything he wanted originally thanks to the sales clerk I am the other hand was extremely disappointed because of all the extras my grandson had been talked into before checking with the adult in charge! Due to this new sales ploy I will not be visiting Build-A-Bear again in the future I understand you’re selling towards the child but you have to remember who’s paying for the items again I’m extremely extremely disappointed!


Kara Pratt February 15, 2017 at 2:55 pm

Charged 3 times on Saturday Feb 11, 2017 as debit and 1 charge on Feb 12, 2017. Have contacted customer service given them all my information. Have also emailed customer services. No one has contacted me back 168.01 was charge 3 times. One was credited back the other one was not. I am becoming impatient due to the fact that I paid you immediately for our build a bear experience. I didn’t hold your money- I don’t expect you to hold mine! I would like a call or email back confirming my money has been credited back to my account. ASAP. Thank you


Darleen Johnston December 31, 2016 at 10:33 am

Had a priceless moment at Build a Bear yesterday at the BAB Town Center in Kennesaw, Georgia. My son received a gift card to BAB from his Aunt and wanted to get a triceratops (and the other teenage mutant ninja turtles) he saw a week or two ago. When we went earlier this week they were all sold out of the triceratops. He was ok with it but kept saying how much he wanted it. The manager, Amanda, looked in the back and was unable to find one for him. She informed us that they may be getting a new T-Rex soon and said I could call to check so my son could at least get one dinosaur. My son was happy about it and we left with the last two TMNT he wanted. Before we left, he spotted a Grinch that he said he would like next time.

Yesterday (Dec. 30th) he decided he wanted the Grinch he saw there so we went back before they were all gone and unfortunately they were out. Amanda was working and again, went to the back to check if there were any in the back. When she first came back she told us that there were no more Grinches but remembered that we were the ones asking about the triceratops. She went to the back one more time and came back with something even better than the Grinch.

She knew how much my son wanted the triceratops and when she was looking for something different, she found one under some other animals. She put it in a bag and saved it for us. When she came out she hid it from Devon and said they were out of the Grinch but she had something special for him. She then pulled out the triceratops from the bag and his face lit up. His smile was from ear to ear and he seemed stunned that she had it for him. He gave her a big hug and has been the happiest boy ever since then.

The manager, Amanda, at the BAB Town Center went above and beyond to make my son happy. Not only did she remember my son wanting a triceratops, she saved the last one for him and made sure no one else sold it. Amanda, the best manager I have ever met at BAB Town Center, you are amazing!


Frann December 22, 2016 at 9:59 am

My daughter is a college student and began working at the Greenwood, IN shop several months ago. The managers at the shop are inconsiderate and lash out frequently to their employees. My daughter never work a “true schedule”, her schedule is typically like 11-5pm extended to 8. So you are scheduled but plan on working an additional 3 hours. What the heck is that. For the holiday season, she is scheduled to work 5 to midnight Friday and then come back in at 7 a.m. to 1 pm extended to 3pm. Very inconsiderate; she doesn’t need this job but she has always loved Build a Bear and likes her job but a little respect would be nice. The thing that has set me off was that my husband and I have been driving her to and from work because they were told that during holiday season, not finding a place to park in the mall is not an excuse for being late and they are supposed to be there 5 minutes before their scheduled time. She was to work there until 5 last night; I left my job 15 minutes early to go pick her up. I waited for her until 6, I entered the store and she went to ask the manager how much longer she would be there and the manager told her she didn’t have time for this…get back to stuffing! So, I went back to my car and waited until 7 at which time she finally sent me a text and told me she was there until 8:30. I went to the other side of the mall and just came in and did some shopping. At 8:20 I came back to where I would be picking her up. At 8:45 she still had not come out. I went back in and the manager on duty said she had just released her and finally at 9:05 we left. So disrepectful! Wish the undercover boss was at this store!


Laura G. December 21, 2016 at 10:11 pm

Ms. Maxine,
This evening i was fortunate to catch the episode featuring you in undercover boss and Build a Bear. I was impressed by the quality, care, concern, positive attitudes your workers displayed while interacting with these small children, their parents and each other.
The children looked like they were having a great deal of fun, even with the little “mishaps” made by the adults. I thought that your showing these workers the recognition and respect for their future plans by you was simply amazing. I was tickled to see such positive responses. It was very inspiring and uplifting to see. Keep up the good work, it can be very difficult and trying, to appease some customers, no matter how hard you try.

Laura G.


eileen December 13, 2016 at 1:27 pm

horrible customer service! Its impossible to reach anyone! I’ve sent serval emails as well as called only to be put on hold for over 50 mins! All I want is my PAID order. I was sent the wrong order!!!


karen barr December 3, 2016 at 11:37 am

I am a nurse at a Children’s Hospital on a pediatric cancer unit, a fellow nurse called today about getting a build-a-bear for a child with cancer and having a central line placed in the bear when the bear was built, so that the bear would be “like the child.” The local store stated that they were no longer able to do this because it would potentially cause “harm” to the “integrity” of the animal. What about this poor child who is suffering from cancer???!!!


Shakira wint September 28, 2016 at 7:33 pm

So I have a bear that was bought in 2011/2012. However the dress on the bear turned brown and turn the bear brown all over. I took it to the build a bear in the St Charles Towne Center in Waldorf Md, and got three of the WORST manager and supervisors in the world. The manager that was there decided to spray some kind of chemical on my bear (with the stuffing inside) to clean it, all without my constant. Once I notice what she was doing and spoke to her about it then the attitude started. I left my bear in the shop and reach out to customers service ( big mistake). Both the store and customers started this trend of lies and once I showed documentation that they were lying then they stop returning my emails and calls. This is just so horrible and disgusting. Once this is all resolve and I have no intention of purchasing another bear. Thanks build a bear for showing me how you treat your customers


Stephanie August 28, 2016 at 2:28 am

I wanted you to see this post off of Facebook & hopefully you will recognize this employee. I feel & special needs bear named after her would be awesome. I truly hope u care about your employees, I have spent a lot of money over the years at Build a Bear.


allen wann June 25, 2016 at 4:56 pm

Being Build a Bear is a children’s store, why do you not offer a restroom???…I’m in Greensboro N.C.. –friendly shopping center—spending money on overpriced foreign made goods…really …smh


Bg March 8, 2016 at 10:57 pm

Well this is not something I really wanted to do but here it goes, my wife has been employed there for about 8yrs and loved every minute of it, she loves kids and has one of the biggest hearts I’ve ever known, between the daily gratification that she got knowing she made a difference in a child and or parents life whether it be the extra attention she gave, to the extra effort she made to partner with every charity, hospital or cause she could and the relationships and Partnerships she has created over the years it may not be like much but down here in Alabama it counts, especially to the people that it matters to, such as a local organization that helps women and families that have dealt with the cancer, and even had a partnered mascot named pinkie, the time and effort put in by her was amazing, and anyone that has ever been to her store or has ever met her there would agree that above and beyond doesn’t even come close to what she gave. she took a mediocre store and made it #1 in the company for many years and was able to show positive in every metric they had, on top of winning countless awards not bc she tried her best to but winning bc it was how she ran her team like a family that cared, now a new DM has came in and was so threatened by her that she made up false accusations about her of anything and everything she could and then forced her to turn over her resignation without even getting a chance to be investigated. I for one cannot believe that a company built on the same values that she lives by would even allow this to happen. Believe me I’m furious about it, not bc she lost her job but bc of the way it was handled, complete bullshit!! But of course none of this will even matter, no one will know the truth behind it all they will know it and a few short years, that this store will become just like all the other big box stores around no care or feeling just hey give me your money and GTFO, and all the charities and hospitals for women and children will be squandered bc of no one wanting to put the love in that she did, she has no idea that I am writing this nor would she want me to, she’s a bigger person than I am and she’s too good for that. I just had to get this out, if you have ever been to the beaches of Alabama and been in her store and met her you would agree.


Beverly Campbell December 30, 2015 at 10:50 pm

How can I purchase or find. The pink penguin . My granddaughter Addison 6 accidentally put her punk penguin in the donation bag and was given to the homeless shelter . She is so upset and cries about not having her penguin . Help me help her and get this . Her birthday is Jan 30 and it would make a great surprise . Thank you from Nanny ( Beverly Campbell


Jillian yantz-boss February 26, 2016 at 11:55 am

Facebook there is a group that sells and buys build a bears that are no longer being sold at the stores. Also Amazon and eBay but I recommend Facebook group.


Ray Ladd December 18, 2015 at 11:04 pm

Tulsa Oklahoma Woodland Hills location about 71st and Memorial
My 2 year old grandson ran off in the mall that build a bear is located in. My daughter ran in there reporting her son missing and a young girl employee said they didn’t have time to watch for kids. I consulted the manager on duty and she seemed sincere in her concerns until I went to walk away and she started laughing. I’ll never go there again and I’ll yell everyone I know about their only concern being about making money and not the safety of children.


Ann Warnecke November 22, 2015 at 11:37 pm

To whom it may concern

I belong to a local volunteer fire department in New York and are in the beginning stages of designing our float for next years Bohemia Holiday Parade. I was wondering if we did a Build-A-Bear float design if you could support us with items and product to help infer the cost?

Thank you in advance for passing along as needed.

Ann Warnecke
Islip Terrace Fire Department


Vicki Cartwright December 22, 2014 at 12:09 pm

i have been standing in line at somerset
Build a bear for an hour and a half to get a bear repaired and it is rediculous how long it is taking. Three young girls r working and they say they r short staffed!
I think it is rediculous to have to wait for a repair on a bear I bought two days ago


MELODIES PUBLISHERS October 28, 2014 at 11:49 pm

the cutestCHRISTMAS TEDDY BEAR SONG has been submited to you for your listening pleasure and consideration for adding it to your line of assores.Thus for nothing has been received .THIS WAS DONE IN SEPTEMBER LAST .Please advise on the disposition of this matter thank you very much for your attention ADRIAN L. TORREY ,PRES.


William Winter October 14, 2014 at 12:53 pm

I am particularly interested in sitting down with Maxine Clark or Ken Wine in an informal meeting to avoid any of the scary Confidentiality and Non-use legalities that prevent us even talking to each other. I want to present an idea I have that might increase the success your Company already has. This meeting would last not more than 15 minutes, and could be well worth the time. We could meet outside of Company property if necessary, such as at breakfast or lunch.
Kindly Reply,
William Winter


Joshua O.o October 27, 2014 at 3:07 pm

Did they ever get back too you?
I’m trying to find the most direct
route to speaking to someone as well.


William Winter October 4, 2014 at 8:50 pm

I have an idea for a new plush toy that fits perfectly into the philosophy of you company, about a toy that is appealing to young people and partially made by them.

This product will take over this country and even the world just like Build A Bear has, or perhaps more so.

I would like to speak with Maxine Clark about this idea.

Wm. Winter


carmen ackerley September 16, 2014 at 7:49 am

Hello everyone. I wanted to share an incident that depicts another example of people with disabilities being mistreated. A few weeks ago, we were excited for my daughter to have been told she had a job at Build A Bear on Fifth avenue. She and the case worker, from an agency that works with people with challenges, were told to come back the next week to fill out paperwork. There was never an application filled out because some companies customize the position for this population. As a result it did not seem odd when she was asked to come back to do so. My daughter had gone for an interview and a pseudo-training day. There was much communication between the manager and job liaison -unfortunately all via phone. She was even told to wear specific clothes ( which we had to purchase) for her training day.
When the agency went back to get the paperwork the manager that had promised the position had left unexpectantly leaving the assistant manager scrambling. After numerous phone calls the district manager spoke to the missing manager who claimed that none of what had transpired was true.
Suffice it to say we are outraged and my daughter is saddened. It’s surprising that a children’s toy store wouldn’t try to make this right after all the emotional ups and downs she went through.

I will be taking my business elsewhere and encourage all to think twice before supporting an organization like this one.
Do not hesitate to pass along.
Thanks for reading.


Patricia Shields July 4, 2014 at 11:52 am

I had gotten build a beat gift cards fir my girk scout as an incentative to sell cpokies. I am trying to get the build a bear patches but I was told that New Jersey doesn’t carry tgem anymore. Csn I purchase them direct from your headquarters? I can be reached or cell (text or call) 973 699 xxxx.


Eric Palmer February 9, 2014 at 7:00 pm

I have what I think is a pretty cool idea for build a bear, as I’m sure so many do. I was wondering If anyone from the build a bear company cared to here. I know most company do not look at any body’s idea unless it is patented. We have got our child a couple dozen over the years and have always been really pleased. I have never seen my idea on build a bear or anywhere else and think it would be a great seller like everybody’s ideas would be. I just figured I’d put it out there just in case there might be a interest. We have always been pleased with the products we have got from u. Thanks Eric


Ron Johnson October 9, 2013 at 9:36 pm

To Tyler Feb.12th. 2013,
You are a dumb a** and for starters you are the one that can’t spell. Second who cares what you say. A customer pays hard earned money on a defective product from a company they d*** well do deserve the correct customer service and have the product either replace, repaired, or returned without question. You Mr. Tyler are the idiot. Get a clue and have some respect. The company Bud-A-Bear appears to be a company of defective products, inapropriate management, from what I read they are racist, discriminating. This company has not had very many good reviews from my understandings. I have 4 children and I would never ever spend a dime in that store and my kids are aware of there services hands on.


Jeremy oster October 9, 2013 at 9:23 pm

I have a complaint of sexual discrimination at a build a bear employment interview. I was told by the group interview manager that she wasn’t going to be hiring any men in her store. I took it as a joke at first and called about a week later to check on the status of the job she said she wasn’t going hire anyone at the moment. Then about a month later I noticed one of the girls working were one of the girls at the interview. I asked her when she got hired and she said about a week. She also told me that the manager hired another women from the same interview but I’ve never seen her working. I feel discriminated by the hiring manager when she said that she won’t hire any men at the moment.
I have told all my friends about the sexual racist management and they as well won’t be buying from this company as well. I am sickend by this.


MA September 26, 2015 at 12:15 pm

Jeremy Oster,
I can tell you first hand that this company is a joke. Being a past employee, I have inside knowledge on how they work, operate and want from you. it is all about the greedy dollar and not the experience, plain and simple.

They do discriminate against men. I was mistreated, trained poorly and then talked down to constantly by the manager in charge of the store.

I overheard the manager and her assistant manager talking ill of most of their employees, making age discrimination comments, plain mean comments.

I was treated so poorly, I had panic attacks just thinking of going into work, knowing I would be mistreated and belittled again when I go in.

Stay away from this store and company.


Laura Perez October 7, 2013 at 4:42 pm

I was wondering if you have any services that can bring build a bear to a hospital site for medically fragile children? We are located in Whittier, California 90605.
Thank you

Laura M. Perez CTRS
Whittier Hospital Medical Center
The Children’s Center
9080 Colima Rd.
Whittier, Ca. 90605-1898
PH (562) 907-1726
FAX (562) 907-7168


Derrick Solomon June 11, 2013 at 11:33 pm

I just want someone to know that i purchased a gift card of 60 dollars 2 was for 10 and the other was for 40 on march 31 it was for my godchilds birthday well this past weekend she went to redeem the purchase at build a bear in lafayette LA where i got the gift cards and the one for 40 dollars didnt work cause management said the card was use that is not the case cause it wasnt i dont know whats going on but the money from the gift card has been taken out of my account i dont no if one of the workers swap the card gave me a different card or what but they where saying the card had been redeem i need someone to get in contact with me so we can get to the bottom of this i need a refund or another gift card cause this is crazy i dont think no one should go thru this it was suppose to be a special moment in my godchilds life and yall ruined it fingers are being pointed but none of the store employees or wanting to take the blame


tyler February 12, 2013 at 2:31 pm

Lady, your an idiot. I have no association with build-a-bear. Actually I’m doing a project on how great of a company they are. Lets start with spelling. Never will I actually listen to a review from somebody that cannot spell correctly. Second of all, how will a company make money if they give you a new bear just because it broke? You going and ranting wont solve anything and giving the company bad reviews will not slow them down, I can guarantee that. I’m sure the girl there was following company policy of NOT GIVING AWAY FREE PRODUCTS; which obviously makes perfect sense. Calm yourself down and quit your bitching.


Amber December 2, 2012 at 5:34 pm

My husband and I are very disappointed in the service and the quality of the product we received. We open this bear up for him every Christmas so he can hear the message his father and I recorded for him when we first purchased this bear. Now nothing on the bear works. We took it into our local store to see if they can fix it or at least give him a chance to get a new bear. The lady that was helping us flat out told my husband and I that there is nothing they can do about the bear not working. Then we had to turn around and walk out with a very exspencive but BROKEN bear. Then tell our son that there is nothing they can do which broke his heart. This is a sham and this company will be reported to our Better Business association. In addition we will be telling all our friends and family who have shown an interest in Build A Bear what has happened and this company’s disregard of their faults.


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