Buc-ee’s was founded in 1982 by Don Waesek and Arch “Beaver” Alpin in Lake Jackson, Texas. The company operates a chain of convenience and fueling stores. The name is a combination of Alpin’s nickname and the name of his dog.
The company currently has 40 locations, most of them in Texas. The size of each location varies, but most have gas stations for large trucks and cars, but not for 18 wheelers. Many locations also offer car washes. The largest Buc-ee’s opened in 2012 and it features 120 fuel pumps, 83 restrooms, 31 cash registers, and 80 fountain drink dispensers. This location in New Braunfels also sells water gear and inner tubes for those enjoying the nearby Guadalupe River.
Buc-ee’s is perhaps best known for its entertaining billboards found on highways throughout Texas. Billboards with slogans such as “Ice, Beer, and Jerky, the 3 Food Groups” and “Don’t Pass Our Gas” are common.
Health safety concern
What is Buc-ees doing to ensure safety for its customers during this outbreak?
As a customer, I was appalled at how the store disregarded any notion to enforce CDC guidelines or Tarrant county requirements. On Saturday June 27th at noon, I walked into the main entrance of the Buc-ees Fort Worth store, and I had to zigzag my way through customers waiting in line to get to the product. There was not a clear path for people entering to move past people waiting in line to check out and remain 6 feet apart. Once I made it to the back, customers (including several employees) were congregated at drink station areas and where you order food. Groups of people were waiting. Not one employee or manager was there helping move the crowd along, nor was there a clear path of where to go next. Example where to wait once you order food so you can move out of the way of others ordering. Along with the crowds, and not having clear paths to move, more than half of the customers were NOT wearing a mask. I understand during this difficult time it is hard to establish changes, but for the safety of your customers AND employees changes need to be made. I will not be returning to any Buc-ees due to the high chance of getting COVID19 since no precautions are being taken by the business to help social distancing and wearing masks. Which is disappointing because I loved Buc-ees products and it is so heartbreaking to witness that you could care less about your customers. The business does not have anyone there to enforce the policies that are put in place for the county and CDC to help ensure the rest of the customers are safe during this time. I hope this concern serves its purpose and Buc-ees takes a hard look at what changes can be made to ensure safety of its customers and employees.
Concerned customer,
I have been shopping here in Madisonville for 6 years, I know the food here ❗️
The WORST SANDWICH EVER ‼️ BUC-EE’S
Very disappointed with my order (WHAT A WASTE)
I got today sliced BBQ SANDWICH ❗️Almost 3/4 thick,
Well you could not even bite it, UNCOOKED
Went back to store COMPLAINING & got another SVC. Ok by S
Supervisor said pick different one so you don’t run in the same problem, ok so I went for copped sandwich,
Well you guessed it ❗️EVEN WORSE ‼️Long piece uncooked lot’s of fat and way to much sauce, & TRASH ‼️
‼️END OF BUC-EE’S‼️ ⚠️ ADIOS ⚠️ —
By the way the Supervisor told me I’m sorry
we have lot’s of New people & they don’t……
Wow Buc-ees
I work for Majewski Transportation in Houston. We are an asset based LTL carrier that services the San Antonio, Austin, Houston and all cities in between. We also provide hot shot services which is the reason I am reaching out. We can deliver next day and same day service between your stores if needed. I have no idea who I need to reach out to since I do not see a transportation/Logistics Department. I hope to hear from someone. Thank you
Good afternoon
Isn’t it time to put one of your stores in the VICTORIA area? I have the perfect location on Highway US 87 halfway between Cuero and VICTORIA. Traffic count is about 13,000/day plus local population. Very reasonable price and ready to deal. Contact me by email if interested.
Thanks for your reply.
I stopped at the Buc-ees in Giddings, Tx on my way from Austin to Houston on 11/7/19. I needed gas and a snack. Got me a med Icee, but put it in the Styrofoam cup as it doesn’t sweat, and I have done this for yrs at various locations, including this one. I went to pay and the cashier told me that she couldn’t sell me the Icee as it wasn’t in the Icee cup. I asked if I could get the Icce cup so she could just scan that and she said no, that I had to put the Icee in the Icee cup. I asked what she was going to do with the styro cup and she said throw it away. I promised to not do it again, but it was dumb to swap cups and throw one away and she said it company policy. By now the mgr came over and the entire conversation started over. She said she understood that it was dumb to swap cups and then throw the other away but company policy would not let her sell the Icee in a stryo cup. I told her i did not want the Icee and was going to leave, but she told me that since I had poured the Icee, I needed to swap cups and pay for it. I told her I wouldn’t pay for it, but if she wanted to call the Giddings Police, I’d wait around, if not, i was leaving. I left.
Buc-ees pays pretty decent money to their employees, but was it worth all that over a $0.79 Icee to lose a long term customer. Come on Buc-ees. Hire people who can think and reason through a problem.
And i would love to be contacted about this.
I experienced ADA discrimination for my service animal in Wharton store Saturday, 11.3.19 around 10am. My dog was in a backpack and we were denied services. I expect a call immediately from your Corporate Office. I have also sent multiple emails as posted on your webpage.
My kids and I love to stop at Buc-ee’s on road trips. I travel between Houston and Austin 2-3 times a month. We always stop at the Buc-ee’s in Waller. We’ve never had a negative experience at the store until today. My son and his friend (they are 10 years old) we’re getting Icee’s well one of the cups was leaking so his friend threw the cup away. I noticed the manager called the police over and over heard her telling the 10 year old child he was stealing merchandise. I interrupted her to let her know that was harsh and I paid for the defective cup. While paying for the cup 2 cashiers informed me that it was Nicole’s 2nd time doing this to someone. There are trash cans placed next to all the icee machines for a reason. Nicole tried to explain why it was acceptable to tell a 10 year old he was stealing. This was my worst experience ever at the store and I will be sharing with my friends and family and will not be going to the store again. Nicole needs to be removed!
We would like to be come a vendor to help build Buc-ee’s in Florida. who do we contract? We do all site work and have a lot of heavy equipment we own and do not rent.
Thank you
It is very obvious that the ownership is not customer service friendly! They have taken the tech side of business I just had a bad experience in Melisa TX no phone number to be found to talk to someone that might care? Very sad really! The people they hire are like robots good luck guys even in technology there is a thing called reputation!
They lost my business for good! Bought some nasty BBQ andwiches and they would not give money back so we are driving 50 miles round trip to dig them out of the Trash
Update;: got my money back and the employees said they wouldn’t eat them either!! Hope everyone reads this.
Purchased a soft bucc ee ice chest a couple months ago and it has a leak….I live 3 hours away and it’s hard to return it…is there anything that ya can do…please email me and let me know…if u need pic I can send it to you as well thanks
Hi I purchased a soft buc ee ice chest about 1 month ago and loved it but noticed it was leaking I’m about 3 hours away from a buckee store…what can I do about my damaged soft ice chest
0n 6/29/2019 my granddaughter and I was at store in Terrell.tried to attach to her phone.will not stay on.tried several times.on 7/1/2019 we tried to return.talked to manager and he was very rude.he looked at it and said he couldn’t refund money because it wasn’t resaleable.again nothing was done to it other than trying to put on phone.have emailed them 3 times and the only response was my email wasn’t on file.does not set well with me nor my granddaughter
I went to your Buccees location in Wharton, Texas last week. I brought my teenaged child who suffers from severe anxiety.. We needed to use the restroom and pick up a drink. This place was so full of customers and the employees were doing a great job. It was obvious my daughter was having an anxiety attack. She was not in full blown panic mode but was very close. We were already in the door so we kept on to the bathroom. Several employees noticed something was off and stayed very close to us. Not uncomfortably close but close enough for me to notice. I felt very safe and I know the employees were looking out for everyone’s safety but I knew had I needed their help, they were footsteps away. We went to the restroom which was very clean, we grabbed a fountain drink, again the area was very clean. We paid for our sodas, the cashier was nice and friendly. The Wharton location is doing an amazing job! Thank you!
We have been loyal customers during our travels across Texas. My family always stops at your Luling location when we travel up and down I10. Its a great place to grab a quick bite to eat. To our amazement the cooler with fresh salads, breakfast tacos, sandwiches etc. was completely empty on 6/18 and 6/21. The lady making tacos said you no longer will stock food in the cooler. Since space is minimal in the other cooler selection choices were basic. I was told you have to wait in line to order, then wait for something to be prepared.
Sadly, we went down the street and drove through a fast food place. It’s not convenient to find parking, wait in line to order, the wait for food to be prepared. I hope this was just an anomaly for a few days at this specific location.
My entire family will be greatly saddened it this is a new policy across the state.
Cathy O’Leary
Good morning:
About: Trying to get an email or phone number from Buyer Home Decor< Pearland, Texas.
Last April, we shipped some samples of our business (Prime Linens USA)to your Company Buc-ee's Attn: Buyer for Home Decor to:
11200 W. Broadway – Ste.2332. Pearland, Texas.77584.
At this time we did not hear from you. Could you please send us a phone number or email with the persons on charge, we are looking forward make business with you as a vendor.
Have a great day.
My name is David Nelson I am interested in setting up a shoe shine booth at your Ennis I have references I love shiny boots and shoes and would love to work for you
HELLO,
THIS IS KEVIN FROM TEXAS PARKS & WILDLIFE, I AM A HUNTER EDUCATION INSTRUCTOR WE A HOSTING A FREE HUNTER ED CLASS IN JULY, IF BUC-EE’S WOULD HELP US GET THE INFORMATION OUT, THIS CLASS WILL BE HOSTED IN PASADENA,TX, FOR MORE INFO: FEEL FREE TO CALL ME AT 832.605.XXXX,
THANKS AGAIN,
This is a sorry place to work for! Last night my son, who is autistic, got fired from the Katy, TX location for theft. He supposedly stole $.52 worth of jalapeno peppers. But he had another employee make the food for him, as they are supposed to, and that guy put peppers on the food. My son had already paid for the sandwich but then went back up to the register and paid a separate time for the peppers. Some think-their-in-the-know snitch told an assistant manager that he had not paid for the food. They called him in and terminated him. He is steadily telling the idiot that he went up a second time and paid for the peppers! They escort my autistic son out like a criminal and fire him for theft. We pull up his band statement and my wife goes back up with my son at 5:30 to speak to the manager. This guy was a real piece of work. My wife is guardian for my son but before she can say anything he throws his hand into her face and tells her he will not be speaking to her on this matter! Damn straight buddy, it will be someone more powerful than my wife! F**k you!!!
Hello , I was in your Temple store on Sunday the 14th and left my reading
glasses in there. These were no cheep glsasses. They were in an orange glass
case. Can you please call me back to let me know if anyone turned them in.
817489XXXX.
Ps: This is insane trying to get a hold of someone !!!
I went to Buc-ee’s in AL. and I have tried to find a Ph. # so that I could call them …but they don’t have one, so I have to put it on FB. I purchased a cinm. bun that said that it had pecans on it but it did Not instead it had a LONG BLACK HAIR in it ! Wish I could have called and talked to you
I have left several messages for the Temple location for an explanation but have not received one. My daughter went to the Temple location Jan 1 about 4:30 pm. She needed gas and all the front pumps were full so she pulled up to one in the back section. It was cold and windy, she pays cash for her gas so she went to the register to pay and the girl told her that those pumps are prepay only. She said ok I’m giving you $20 cash for my gas. The cashiers response was, no it only takes cards and she wouldn’t take her cash. The girl was somewhat rude and acted like everyone should know that. My daughter walked back to her car looked for signage about what the girl told her and did not see any. She got back into her car and drive around and waited for a pump to open up. After several minutes she found one. She then went back in and paid for her gas. My daughter shouldn’t have to feel humiliated or embarrassed to pay for gas, especially since there (to her observation) was no signage stating that this pump is credit/debit card only. I drive about 30k miles a year and used to stop at your locations. After what happened to my daughter and the lack of response from my previous email concerns I have no desire to stop. It probably doesn’t really make a difference to your bottom line but I still wanted to express my concern about the way my daughter was mistreated. Repectfully.
I am attempting to reach Logan Kelly or your compliance department.. I am a potential vendor and would like a chance to be a part of the Buc-ee’s family.
I can be reached at 281 740 2346 or by email backflowvince@ gmail.com
Thanks For Your Assistance
Vince Bonura
Hello,
I am trying to contact the home decor buyer for Buc-ee’s. You phone contact info above of 979-238-9290 is not correct. Can you please provide the correct number for your corp office? I would like to invite the home decor buyer to the Dallas Show in January.
Thank you very much for your assistance.
Sincerely,
Adrienne Kulcsar
833-299-1522 ext 5915
Thanks for letting us know there was a typo in the number. This has been corrected.
Yeah, too bad the phone number is no good anyways. It directs you to the website then hangs up on you. Then you go to the website and no one ever responds. Wonderful service you guys have.
We just called and a person answered. No problems. Don’t call on the weekends.
I bought at 34 oz mug at the Buc-ee’s in Bastrop on 11/28/2018 and the handle was already broken in the package. Looks defective to me. Wasted $4.99 + tax. Not a lot of money but very disappointed in the cheaply made product. Wonder how you can put your name on something like this.
We love your stores! We travel back and forth from Fort Worth to south Tx during hunting season and always stop at your Temple location. Lately at the Temple locale, the venison and pork sausage has been so salty we couldn’t eat it and returned it on the next trip with no hassle. The Fort Worth location is quite a ways for us but we decided to give it a try with the sausage. Perfect! I presume it is all made in the same locale but Temple seems to be getting the high sodium lot. Coincidence? Your thoughts?
Thanks for your super stores!
I am trying to reach John Bailes, director of information Technology. I try to fax him a letter to 9792302931 but it does not go through. Please give me his email address so I can send him the communication.
I am a potential POS vendor, flytech.com. We are a manufacturer.
I can be reached via phone: 817307XXXX
Thanks,
Thanks for letting us know the number was out of date. The contact numbers have been updated
How do I apply for the store opening in Alabama?
Thank you,
Carla BOttrell
My cell phone was stolen from the El Campo location when I left the restroom an forgot it in there for 2 minutes. The staff was very helpful, the workers did all they can do.
I called the corporate office and talked to Nicole about someone verifying employment for a Federal background check. Nicole is the most unprofessional person I have ever talked to. I guess Buc-ee’s will let employees disrespect people. This is not how y’all used to run your business. When I worked at Buc-ee’s 20 years ago we didn’t treat people like this.
Our credit card was cloned at the Buc-ee’s in Temple. This was a huge story in Austin news in 2015 before the chip reader and now I see that it is a CONTINUED PROBLEM and Buc-ee’s has no number to call to speak to a LIVE PERSON in Fraud or Corporate or even at the local level. Maybe I should contact that news station for a follow-up story as I see many many more people continue to have their credit cards scammed from Buc-ee’s LOCATIONS. ***Use cash only if you go there.*** We will not any longer. You may be big, but reputation is EVERYTHING in this industry and the state of Texas and soon enough this WILL effect you.
Please have someone call me at 832-228-XXXXX, regarding an incident at store 32.
thank you
respectfully, Sheryl Stepheson
Filled up gas on pump #07 at Buc-ees Waller Tx 06/25/2018 then my SUV started to die after 1 hour! All emission lights went on and vehicle stopped/shut down. Restarted and was able to Made it back home but died again when driving it to Honda at home the next day morning to see what was wrong. They said there was Diesel fuel in the gas! And yes I know the difference on the pump large diameter fill spout and wont go in hole and different color pump handle. I know it was in there tank!!! Now faced with no car and large repair bill and getting Insurance involved.
I will never ever set foot on there property again. They are very rude and will not talk to you on the phone and they just dont care. I have a TDECU credit card and my husband drives for a living and we spend about 500 a month just in gas but they just dont care.
At your Terrell location, I took in my own cup and filled it with hot water. My husband picked up $9 worth of purchases. We were charged .99 for the hot water. The price on a fountain drink is .79 and that is in a store cup. I was appalled when the team leader told me that I was charged correctly. So….that is fine. I go past you twice a week and get fuel, drinks, snacks, bucee items and treats for grandchildren. I purchase items for myself, birthdays and Christmas for gifts. I get your jarred chow chow and jellies and my husband purchases beer and cool hunting gear and equipment that he finds at your store. No longer. No one has ever charged be for water in my own cup. That is ridiculous although it is your decision. Mine will be to never do business with you again. Also, I read about the veteran and I can say that is so very sad! I am just to lowly of a person I suppose to go where I believe water should be no charge in your own cup and mercy should be given to folks in times of distress. By the way, it isn’t the money. My husband and I have a combined income of $180,000 year. It is the principle.
Just got credit card scammed at Temple store. Can not talk to anyone about incident….no one will answer phone!!! Just think how many others are being scammed since us???
Will not return to Buc-ees….horrible customer service!
My husband and I have been scam at the Temple and New Braunfels locations. Also, my co-worker has been scam at the New Braunfels location. You use your credit card at Buc-ee’s and within a week your account has been hit and money has been withdrawn. We used our card in the store and as credit (Mmmmm!!!). Cannot even call to let anyone in a high position know that this is going on. Buc-ee’s Corporate Office needs to look into this matter!!!! AND YES, WE ARE NOT THE ONLY ONES!!!
DEAR CEO: DON WASEK, FIRST OF ALL I WANT TO SAY HOW MUCH I LOVE YOUR STORE, THIS EVENING I WAS A WITNESS TO A VERY DISTURBING INCIDENT THAT TOOK PLACE AT YOUR NEW BRAUNFELS STORE BY A ASST. MANAGER. THERE WAS A VETERAN A YOUNG VET, WHO HAD BEEN DISPLACED BY HURRICANE HARVEY ALONG WITH THREE OF HIS CHILDREN. THIS EVENING THE MAN WAS OUT AT THE VERY END OF YOUR PARKING LOT, STANDING NEXT TO HIS CAR, WITH A CHILD SLEEPING IN THE BACK AND HAD A SMALL SIGN ASKING FOR A FEW GALLONS OF GAS TO HELP GET HIM AND HIS FAMILY BACK TO HOUSTON. I WITNESSED YOUR ASSISTANT MANAGER ( old women) CALL SECURITY THROW THIS VERTERAN OFF BUCEES PROPERTY AND TOLD HIM HE WASNT GOING TO BE BEGGING ON BUC CEES PROPERTY, FIRST OF ALL THIS WASNT SOME WHINO DRUNK, THIS YOUNG MAN WAS DRESSED IN SLACKS WITH A POLO SHIRT ON. WAS NOT STANDING AT BUC CEES FRONT DOOR BUT OUT AT THE VERY FAR END OF THE PROPERTY WERE TRAFFIC WAS EXITING. WHAT I SAW AND WHAT I WITNESSED AND HEARD COME FROM THAT ASST. MANAGERS MOUTH AND YOUR SECURITY GUARD. MADE ME SICK TO MY STOMACH ALONG WITH THE OTHER 18 PEOPLE THAT WITNESSED THIS CRUEL ACT COMING FROM BUC EES, I AM DISGUSTED BEYOND BELIEF. I WILL NEVER EVER STOP AT THAT BUCEES TO FUEL ALL 5 OF MY COMPANY TRUCKS THERE AGAIN UNTIL I KNOW THAT ASST MANAGER HAS BEEN RE LEAVED OF HER DUTY. I DID CATCH UP WITH THIS MAN AT HEB GAS STATION. THIS MAN WAS IN TEARS, ONE BECAUSE HE HAD TO LOWER HIMSELF IN FRONT OF HIS CHILDREN TO ASK FOR A HAND OUT, THEN TO BE TREATED LIKE HE WAS SOME WHINO….BY A BUC CEES EMPLOYEE ??? OR IS THIS JUST CORPORATE GREED, AND ONLY THE ELITE OR FOLKS WITH MONEY ARE ALLOWED ON YOUR PROPERTY, AND THE REST OF THE UNFORTUNATE IN TEXAS CAN JUST GO AWAY OR GO ROT IN HELL? IS THIS BUC EES POLICY ? BECAUSE FROM WHAT I WITNESSED THIS EVENING AT 6PM WAS PRETTY CLOSE TO JUST THAT.
SCOTT MCGUIRE – DIRECTOR OF OPERATIONS
U.S. ENVIRONMENTAL SERVICE
PS. HEB MANAGER FILLED THIS IRAC VETERANS HONDA CAR UP AND GOT HIM BACK TO HOUSTON.
First off would like to say that I love your stores. But this morning had an experience at the Angleton location at the loop downtown that I was not comfortable with. I stop by there everyday for my coffee and snacks for work. This morning I stopped for coffee, gas and beer. My husband grabbed a six pack of bud light ice. One of the cans fell off the sleeve and busted open. As if that was not embarrassing enough. My husband went and got a single beer. The cashier told him that because he dropped it, that he would have to pay for the whole six pack and the single beer. The money wasn’t a problem. I was just upset at the fact that she made us feel like we did something so wrong that we would have to be punished for it. Maybe I am over reacting to the situation, but knowing that you could write off the six pack upset me. You see my husband was a night manager at a grocery store. My husband told me he went to the same store and the same thing happened to him with the six pack of bud light ice, one fell out of the sleeve, but he just got it anyway because it didn’t bust open, just dented.
Hi, I am new to Texas and think your stores and ideas are amazing. So amazing that I would like to buy stock in your company. Is that possible yet and if not when possibly?
Thank you!
This is by far the worst place to take your animal. I had my dog groomed over a week ago, I wish I had done my research prior to taking my baby to the Newnan GA petsmart. The groomers caused so much trauma to our Shih Tzu, he may never be the same. He was burned from the razor, they choked him which caused both blood vessel in his eyes, he is scared and not as active as he was before i took him there. One week later, no one from their corporate office had contacted me about my dog, no one cares for what they did to him. It’s now with my lawyer. Do your research.
I purchased a cast iron skillet when I was on a road trip but I want to return it. I am in katy, texas 77450. what is your return policy and where is the nearest Buc-ees to my zip code? also, I here buc-ees is putting a new store close to I-10 and 99 in my area. what is the address and when will it open?
good luck tried to return item to Terrell tx store and manager was jerk.did not get me money back and it was an item my granddaughter had got!!!!!!!
I am Ivan Stavinoha from Alvin, Texas. I belong to the Knights of Columbus, Alvin, an
organization dedicated to help charities. Each year we have fund raisers for charities
and have raised approixmately $40,000 each year. Charities such as Meals on Wheels,
food bank, high school scholarships, priest hood, and for unfortunate individuals who
are in need. The main income is the gun raffle of 130 guns. We do tickets sales at
Tractor Supply, Joe’s BBQ Restaurant, Citco Station and Garage Bar and Grill here in
Alvin. I purchase my gas, etc, at the Alvin location where there is a very good business.
Would it be possible for us to do a couple of gun raffle ticket sales at the Alvin
location?
Respectfully, Ivan Stavinoha, 281-705-6445