How would you rate your experience with Buc-ee's ?
Buc-ee's Corporate Office Address
Buc-ee's LimitedLake Jackson, Texas 77566
Contact Buc-ee's
Phone Number: (979) 238-6390Fax Number: (979) 230-2931
Website: https://www.buc-ees.com/index.php
Email: Email Buc-ee's
Buc-ee's Facts
Founder:Date Founded:
Founding Location:
Number of Employees:
Buc-ee's Executives
CEO: Don WasekCFO: Arch Aplin III
COO:
Buc-ee's History
Buc-ee’s was founded in 1982 by Don Waesek and Arch “Beaver” Alpin in Lake Jackson, Texas. The company operates a chain of convenience and fueling stores. The name is a combination of Alpin’s nickname and the name of his dog.
The company currently has 37 locations, most of them in Texas. The size of each location varies, but most have gas stations for large trucks and cars, but not for 18 wheelers. Many locations also offer car washes. The largest Buc-ee’s opened in 2012 and it features 120 fuel pumps, 83 restrooms, 31 cash registers, and 80 fountain drink dispensers. This location in New Braunfels also sells water gear and inner tubes for those enjoying the nearby Guadalupe river.
Buc-ee’s is perhaps best known for its entertaining billboards found on highways throughout Texas. Billboards with slogans such as “Ice, Beer, and Jerky, the 3 Food Groups” and “Don’t Pass Our Gas” are common.
{ 9 comments… read them below or add one }
At your Terrell location, I took in my own cup and filled it with hot water. My husband picked up $9 worth of purchases. We were charged .99 for the hot water. The price on a fountain drink is .79 and that is in a store cup. I was appalled when the team leader told me that I was charged correctly. So….that is fine. I go past you twice a week and get fuel, drinks, snacks, bucee items and treats for grandchildren. I purchase items for myself, birthdays and Christmas for gifts. I get your jarred chow chow and jellies and my husband purchases beer and cool hunting gear and equipment that he finds at your store. No longer. No one has ever charged be for water in my own cup. That is ridiculous although it is your decision. Mine will be to never do business with you again. Also, I read about the veteran and I can say that is so very sad! I am just to lowly of a person I suppose to go where I believe water should be no charge in your own cup and mercy should be given to folks in times of distress. By the way, it isn’t the money. My husband and I have a combined income of $180,000 year. It is the principle.
Just got credit card scammed at Temple store. Can not talk to anyone about incident….no one will answer phone!!! Just think how many others are being scammed since us???
Will not return to Buc-ees….horrible customer service!
My husband and I have been scam at the Temple and New Braunfels locations. Also, my co-worker has been scam at the New Braunfels location. You use your credit card at Buc-ee’s and within a week your account has been hit and money has been withdrawn. We used our card in the store and as credit (Mmmmm!!!). Cannot even call to let anyone in a high position know that this is going on. Buc-ee’s Corporate Office needs to look into this matter!!!! AND YES, WE ARE NOT THE ONLY ONES!!!
DEAR CEO: DON WASEK, FIRST OF ALL I WANT TO SAY HOW MUCH I LOVE YOUR STORE, THIS EVENING I WAS A WITNESS TO A VERY DISTURBING INCIDENT THAT TOOK PLACE AT YOUR NEW BRAUNFELS STORE BY A ASST. MANAGER. THERE WAS A VETERAN A YOUNG VET, WHO HAD BEEN DISPLACED BY HURRICANE HARVEY ALONG WITH THREE OF HIS CHILDREN. THIS EVENING THE MAN WAS OUT AT THE VERY END OF YOUR PARKING LOT, STANDING NEXT TO HIS CAR, WITH A CHILD SLEEPING IN THE BACK AND HAD A SMALL SIGN ASKING FOR A FEW GALLONS OF GAS TO HELP GET HIM AND HIS FAMILY BACK TO HOUSTON. I WITNESSED YOUR ASSISTANT MANAGER ( old women) CALL SECURITY THROW THIS VERTERAN OFF BUCEES PROPERTY AND TOLD HIM HE WASNT GOING TO BE BEGGING ON BUC CEES PROPERTY, FIRST OF ALL THIS WASNT SOME WHINO DRUNK, THIS YOUNG MAN WAS DRESSED IN SLACKS WITH A POLO SHIRT ON. WAS NOT STANDING AT BUC CEES FRONT DOOR BUT OUT AT THE VERY FAR END OF THE PROPERTY WERE TRAFFIC WAS EXITING. WHAT I SAW AND WHAT I WITNESSED AND HEARD COME FROM THAT ASST. MANAGERS MOUTH AND YOUR SECURITY GUARD. MADE ME SICK TO MY STOMACH ALONG WITH THE OTHER 18 PEOPLE THAT WITNESSED THIS CRUEL ACT COMING FROM BUC EES, I AM DISGUSTED BEYOND BELIEF. I WILL NEVER EVER STOP AT THAT BUCEES TO FUEL ALL 5 OF MY COMPANY TRUCKS THERE AGAIN UNTIL I KNOW THAT ASST MANAGER HAS BEEN RE LEAVED OF HER DUTY. I DID CATCH UP WITH THIS MAN AT HEB GAS STATION. THIS MAN WAS IN TEARS, ONE BECAUSE HE HAD TO LOWER HIMSELF IN FRONT OF HIS CHILDREN TO ASK FOR A HAND OUT, THEN TO BE TREATED LIKE HE WAS SOME WHINO….BY A BUC CEES EMPLOYEE ??? OR IS THIS JUST CORPORATE GREED, AND ONLY THE ELITE OR FOLKS WITH MONEY ARE ALLOWED ON YOUR PROPERTY, AND THE REST OF THE UNFORTUNATE IN TEXAS CAN JUST GO AWAY OR GO ROT IN HELL? IS THIS BUC EES POLICY ? BECAUSE FROM WHAT I WITNESSED THIS EVENING AT 6PM WAS PRETTY CLOSE TO JUST THAT.
SCOTT MCGUIRE – DIRECTOR OF OPERATIONS
U.S. ENVIRONMENTAL SERVICE
PS. HEB MANAGER FILLED THIS IRAC VETERANS HONDA CAR UP AND GOT HIM BACK TO HOUSTON.
First off would like to say that I love your stores. But this morning had an experience at the Angleton location at the loop downtown that I was not comfortable with. I stop by there everyday for my coffee and snacks for work. This morning I stopped for coffee, gas and beer. My husband grabbed a six pack of bud light ice. One of the cans fell off the sleeve and busted open. As if that was not embarrassing enough. My husband went and got a single beer. The cashier told him that because he dropped it, that he would have to pay for the whole six pack and the single beer. The money wasn’t a problem. I was just upset at the fact that she made us feel like we did something so wrong that we would have to be punished for it. Maybe I am over reacting to the situation, but knowing that you could write off the six pack upset me. You see my husband was a night manager at a grocery store. My husband told me he went to the same store and the same thing happened to him with the six pack of bud light ice, one fell out of the sleeve, but he just got it anyway because it didn’t bust open, just dented.
Hi, I am new to Texas and think your stores and ideas are amazing. So amazing that I would like to buy stock in your company. Is that possible yet and if not when possibly?
Thank you!
This is by far the worst place to take your animal. I had my dog groomed over a week ago, I wish I had done my research prior to taking my baby to the Newnan GA petsmart. The groomers caused so much trauma to our Shih Tzu, he may never be the same. He was burned from the razor, they choked him which caused both blood vessel in his eyes, he is scared and not as active as he was before i took him there. One week later, no one from their corporate office had contacted me about my dog, no one cares for what they did to him. It’s now with my lawyer. Do your research.
I purchased a cast iron skillet when I was on a road trip but I want to return it. I am in katy, texas 77450. what is your return policy and where is the nearest Buc-ees to my zip code? also, I here buc-ees is putting a new store close to I-10 and 99 in my area. what is the address and when will it open?
I am Ivan Stavinoha from Alvin, Texas. I belong to the Knights of Columbus, Alvin, an
organization dedicated to help charities. Each year we have fund raisers for charities
and have raised approixmately $40,000 each year. Charities such as Meals on Wheels,
food bank, high school scholarships, priest hood, and for unfortunate individuals who
are in need. The main income is the gun raffle of 130 guns. We do tickets sales at
Tractor Supply, Joe’s BBQ Restaurant, Citco Station and Garage Bar and Grill here in
Alvin. I purchase my gas, etc, at the Alvin location where there is a very good business.
Would it be possible for us to do a couple of gun raffle ticket sales at the Alvin
location?
Respectfully, Ivan Stavinoha, 281-705-6445