How would you rate your experience with Buc-ee's ?
Buc-ee's Corporate Office Address
Buc-ee's LimitedLake Jackson, Texas 77566
Contact Buc-ee's
Phone Number: (979) 230-2920Fax Number: (979) 230-2921
Website: https://www.buc-ees.com/index.php
Email: Email Buc-ee's
Buc-ee's Facts
Founder: Don Waesek and Arch "Beaver" AlpinDate Founded: 1982
Founding Location: Lake Jackson, Texas
Number of Employees: 3200
Buc-ee's Executives
CEO: Don WasekCFO: Arch Aplin III
COO:
Buc-ee's History
Buc-ee’s was founded in 1982 by Don Waesek and Arch “Beaver” Alpin in Lake Jackson, Texas. The company operates a chain of convenience and fueling stores. The name is a combination of Alpin’s nickname and the name of his dog.
The company currently has 40 locations, most of them in Texas. The size of each location varies, but most have gas stations for large trucks and cars, but not for 18 wheelers. Many locations also offer car washes. The largest Buc-ee’s opened in 2012 and it features 120 fuel pumps, 83 restrooms, 31 cash registers, and 80 fountain drink dispensers. This location in New Braunfels also sells water gear and inner tubes for those enjoying the nearby Guadalupe River.
Buc-ee’s is perhaps best known for its entertaining billboards found on highways throughout Texas. Billboards with slogans such as “Ice, Beer, and Jerky, the 3 Food Groups” and “Don’t Pass Our Gas” are common.
Buc-ee's FAQs
Question 1: What is the phone number for Buc-ee's?
Answer 1: The phone number for Buc-ee's is (979) 230-2920.
Question 2: Who is the CEO of Buc-ee's?
Answer 2: The CEO of Buc-ee's is Don Wasek.
Question 3: Who founded Buc-ee's?
Answer 3: Buc-ee's was founded by Don Waesek and Arch "Beaver" Alpin in 1982.
{ 25 comments… read them below or add one }
I went to Buc-ee’s in AL. and I have tried to find a Ph. # so that I could call them …but they don’t have one, so I have to put it on FB. I purchased a cinm. bun that said that it had pecans on it but it did Not instead it had a LONG BLACK HAIR in it ! Wish I could have called and talked to you
I have left several messages for the Temple location for an explanation but have not received one. My daughter went to the Temple location Jan 1 about 4:30 pm. She needed gas and all the front pumps were full so she pulled up to one in the back section. It was cold and windy, she pays cash for her gas so she went to the register to pay and the girl told her that those pumps are prepay only. She said ok I’m giving you $20 cash for my gas. The cashiers response was, no it only takes cards and she wouldn’t take her cash. The girl was somewhat rude and acted like everyone should know that. My daughter walked back to her car looked for signage about what the girl told her and did not see any. She got back into her car and drive around and waited for a pump to open up. After several minutes she found one. She then went back in and paid for her gas. My daughter shouldn’t have to feel humiliated or embarrassed to pay for gas, especially since there (to her observation) was no signage stating that this pump is credit/debit card only. I drive about 30k miles a year and used to stop at your locations. After what happened to my daughter and the lack of response from my previous email concerns I have no desire to stop. It probably doesn’t really make a difference to your bottom line but I still wanted to express my concern about the way my daughter was mistreated. Repectfully.
I am attempting to reach Logan Kelly or your compliance department.. I am a potential vendor and would like a chance to be a part of the Buc-ee’s family.
I can be reached at 281 740 2346 or by email backflowvince@ gmail.com
Thanks For Your Assistance
Vince Bonura
Hello,
I am trying to contact the home decor buyer for Buc-ee’s. You phone contact info above of 979-238-9290 is not correct. Can you please provide the correct number for your corp office? I would like to invite the home decor buyer to the Dallas Show in January.
Thank you very much for your assistance.
Sincerely,
Adrienne Kulcsar
833-299-1522 ext 5915
Thanks for letting us know there was a typo in the number. This has been corrected.
I bought at 34 oz mug at the Buc-ee’s in Bastrop on 11/28/2018 and the handle was already broken in the package. Looks defective to me. Wasted $4.99 + tax. Not a lot of money but very disappointed in the cheaply made product. Wonder how you can put your name on something like this.
We love your stores! We travel back and forth from Fort Worth to south Tx during hunting season and always stop at your Temple location. Lately at the Temple locale, the venison and pork sausage has been so salty we couldn’t eat it and returned it on the next trip with no hassle. The Fort Worth location is quite a ways for us but we decided to give it a try with the sausage. Perfect! I presume it is all made in the same locale but Temple seems to be getting the high sodium lot. Coincidence? Your thoughts?
Thanks for your super stores!
I am trying to reach John Bailes, director of information Technology. I try to fax him a letter to 9792302931 but it does not go through. Please give me his email address so I can send him the communication.
I am a potential POS vendor, flytech.com. We are a manufacturer.
I can be reached via phone: 817307XXXX
Thanks,
Thanks for letting us know the number was out of date. The contact numbers have been updated
How do I apply for the store opening in Alabama?
Thank you,
Carla BOttrell
My cell phone was stolen from the El Campo location when I left the restroom an forgot it in there for 2 minutes. The staff was very helpful, the workers did all they can do.
I called the corporate office and talked to Nicole about someone verifying employment for a Federal background check. Nicole is the most unprofessional person I have ever talked to. I guess Buc-ee’s will let employees disrespect people. This is not how y’all used to run your business. When I worked at Buc-ee’s 20 years ago we didn’t treat people like this.
Our credit card was cloned at the Buc-ee’s in Temple. This was a huge story in Austin news in 2015 before the chip reader and now I see that it is a CONTINUED PROBLEM and Buc-ee’s has no number to call to speak to a LIVE PERSON in Fraud or Corporate or even at the local level. Maybe I should contact that news station for a follow-up story as I see many many more people continue to have their credit cards scammed from Buc-ee’s LOCATIONS. ***Use cash only if you go there.*** We will not any longer. You may be big, but reputation is EVERYTHING in this industry and the state of Texas and soon enough this WILL effect you.
Please have someone call me at 832-228-XXXXX, regarding an incident at store 32.
thank you
respectfully, Sheryl Stepheson
Filled up gas on pump #07 at Buc-ees Waller Tx 06/25/2018 then my SUV started to die after 1 hour! All emission lights went on and vehicle stopped/shut down. Restarted and was able to Made it back home but died again when driving it to Honda at home the next day morning to see what was wrong. They said there was Diesel fuel in the gas! And yes I know the difference on the pump large diameter fill spout and wont go in hole and different color pump handle. I know it was in there tank!!! Now faced with no car and large repair bill and getting Insurance involved.
I will never ever set foot on there property again. They are very rude and will not talk to you on the phone and they just dont care. I have a TDECU credit card and my husband drives for a living and we spend about 500 a month just in gas but they just dont care.
At your Terrell location, I took in my own cup and filled it with hot water. My husband picked up $9 worth of purchases. We were charged .99 for the hot water. The price on a fountain drink is .79 and that is in a store cup. I was appalled when the team leader told me that I was charged correctly. So….that is fine. I go past you twice a week and get fuel, drinks, snacks, bucee items and treats for grandchildren. I purchase items for myself, birthdays and Christmas for gifts. I get your jarred chow chow and jellies and my husband purchases beer and cool hunting gear and equipment that he finds at your store. No longer. No one has ever charged be for water in my own cup. That is ridiculous although it is your decision. Mine will be to never do business with you again. Also, I read about the veteran and I can say that is so very sad! I am just to lowly of a person I suppose to go where I believe water should be no charge in your own cup and mercy should be given to folks in times of distress. By the way, it isn’t the money. My husband and I have a combined income of $180,000 year. It is the principle.
Just got credit card scammed at Temple store. Can not talk to anyone about incident….no one will answer phone!!! Just think how many others are being scammed since us???
Will not return to Buc-ees….horrible customer service!
My husband and I have been scam at the Temple and New Braunfels locations. Also, my co-worker has been scam at the New Braunfels location. You use your credit card at Buc-ee’s and within a week your account has been hit and money has been withdrawn. We used our card in the store and as credit (Mmmmm!!!). Cannot even call to let anyone in a high position know that this is going on. Buc-ee’s Corporate Office needs to look into this matter!!!! AND YES, WE ARE NOT THE ONLY ONES!!!
DEAR CEO: DON WASEK, FIRST OF ALL I WANT TO SAY HOW MUCH I LOVE YOUR STORE, THIS EVENING I WAS A WITNESS TO A VERY DISTURBING INCIDENT THAT TOOK PLACE AT YOUR NEW BRAUNFELS STORE BY A ASST. MANAGER. THERE WAS A VETERAN A YOUNG VET, WHO HAD BEEN DISPLACED BY HURRICANE HARVEY ALONG WITH THREE OF HIS CHILDREN. THIS EVENING THE MAN WAS OUT AT THE VERY END OF YOUR PARKING LOT, STANDING NEXT TO HIS CAR, WITH A CHILD SLEEPING IN THE BACK AND HAD A SMALL SIGN ASKING FOR A FEW GALLONS OF GAS TO HELP GET HIM AND HIS FAMILY BACK TO HOUSTON. I WITNESSED YOUR ASSISTANT MANAGER ( old women) CALL SECURITY THROW THIS VERTERAN OFF BUCEES PROPERTY AND TOLD HIM HE WASNT GOING TO BE BEGGING ON BUC CEES PROPERTY, FIRST OF ALL THIS WASNT SOME WHINO DRUNK, THIS YOUNG MAN WAS DRESSED IN SLACKS WITH A POLO SHIRT ON. WAS NOT STANDING AT BUC CEES FRONT DOOR BUT OUT AT THE VERY FAR END OF THE PROPERTY WERE TRAFFIC WAS EXITING. WHAT I SAW AND WHAT I WITNESSED AND HEARD COME FROM THAT ASST. MANAGERS MOUTH AND YOUR SECURITY GUARD. MADE ME SICK TO MY STOMACH ALONG WITH THE OTHER 18 PEOPLE THAT WITNESSED THIS CRUEL ACT COMING FROM BUC EES, I AM DISGUSTED BEYOND BELIEF. I WILL NEVER EVER STOP AT THAT BUCEES TO FUEL ALL 5 OF MY COMPANY TRUCKS THERE AGAIN UNTIL I KNOW THAT ASST MANAGER HAS BEEN RE LEAVED OF HER DUTY. I DID CATCH UP WITH THIS MAN AT HEB GAS STATION. THIS MAN WAS IN TEARS, ONE BECAUSE HE HAD TO LOWER HIMSELF IN FRONT OF HIS CHILDREN TO ASK FOR A HAND OUT, THEN TO BE TREATED LIKE HE WAS SOME WHINO….BY A BUC CEES EMPLOYEE ??? OR IS THIS JUST CORPORATE GREED, AND ONLY THE ELITE OR FOLKS WITH MONEY ARE ALLOWED ON YOUR PROPERTY, AND THE REST OF THE UNFORTUNATE IN TEXAS CAN JUST GO AWAY OR GO ROT IN HELL? IS THIS BUC EES POLICY ? BECAUSE FROM WHAT I WITNESSED THIS EVENING AT 6PM WAS PRETTY CLOSE TO JUST THAT.
SCOTT MCGUIRE – DIRECTOR OF OPERATIONS
U.S. ENVIRONMENTAL SERVICE
PS. HEB MANAGER FILLED THIS IRAC VETERANS HONDA CAR UP AND GOT HIM BACK TO HOUSTON.
First off would like to say that I love your stores. But this morning had an experience at the Angleton location at the loop downtown that I was not comfortable with. I stop by there everyday for my coffee and snacks for work. This morning I stopped for coffee, gas and beer. My husband grabbed a six pack of bud light ice. One of the cans fell off the sleeve and busted open. As if that was not embarrassing enough. My husband went and got a single beer. The cashier told him that because he dropped it, that he would have to pay for the whole six pack and the single beer. The money wasn’t a problem. I was just upset at the fact that she made us feel like we did something so wrong that we would have to be punished for it. Maybe I am over reacting to the situation, but knowing that you could write off the six pack upset me. You see my husband was a night manager at a grocery store. My husband told me he went to the same store and the same thing happened to him with the six pack of bud light ice, one fell out of the sleeve, but he just got it anyway because it didn’t bust open, just dented.
Hi, I am new to Texas and think your stores and ideas are amazing. So amazing that I would like to buy stock in your company. Is that possible yet and if not when possibly?
Thank you!
This is by far the worst place to take your animal. I had my dog groomed over a week ago, I wish I had done my research prior to taking my baby to the Newnan GA petsmart. The groomers caused so much trauma to our Shih Tzu, he may never be the same. He was burned from the razor, they choked him which caused both blood vessel in his eyes, he is scared and not as active as he was before i took him there. One week later, no one from their corporate office had contacted me about my dog, no one cares for what they did to him. It’s now with my lawyer. Do your research.
I purchased a cast iron skillet when I was on a road trip but I want to return it. I am in katy, texas 77450. what is your return policy and where is the nearest Buc-ees to my zip code? also, I here buc-ees is putting a new store close to I-10 and 99 in my area. what is the address and when will it open?
I am Ivan Stavinoha from Alvin, Texas. I belong to the Knights of Columbus, Alvin, an
organization dedicated to help charities. Each year we have fund raisers for charities
and have raised approixmately $40,000 each year. Charities such as Meals on Wheels,
food bank, high school scholarships, priest hood, and for unfortunate individuals who
are in need. The main income is the gun raffle of 130 guns. We do tickets sales at
Tractor Supply, Joe’s BBQ Restaurant, Citco Station and Garage Bar and Grill here in
Alvin. I purchase my gas, etc, at the Alvin location where there is a very good business.
Would it be possible for us to do a couple of gun raffle ticket sales at the Alvin
location?
Respectfully, Ivan Stavinoha, 281-705-6445