At Home Corporate Office - Corporate Office HQ

At Home Corporate Office

How would you rate your experience with At Home ?

[Total: 54    Average: 2.4/5]

At Home Corporate Office Address

At Home Stores, LLC
1600 East Plano Parkway
Plano, Texas 75074

Contact At Home

Phone Number: (972) 265-6227
Fax Number:
Website: https://www.athome.com/
Email: Email At Home

At Home Facts

Founder: Eric White
Date Founded: 1979
Founding Location: Schertz, Texas
Number of Employees: 11640

At Home Executives

CEO: Lewis L. Bird III
CFO: Judd T. Nystrom
COO: Peter S. G. Corsa

At Home History

At Home Logo

Founded in 1979 in Schertz, Texas, the original name of the company was Garden Ridge Pottery. This was later changed to Garden Ridge. The company operates a chain of big box type furniture and home decor stores which offer rugs, lamps, chairs, patio furniture,  housewares, textiles, wall art, and holiday decor.

After filing for bankruptcy in 2014, the company was acquired by AEA Investors in 2011.

At Home Store Front

In 2014, the company decided on a major overhaul and changed not only the orange color theme of Garden Ridge to grey but renamed all locations to At Home.  There are currently 150 locations in 34 states, as well as a large eCommerce site, as of September 2018.

At Home Interior

The company has made a substantial investment in inventory that appears to be paying off, with profits soaring into the double-digit range in 2018.

At Home appears to have big plans for California, opening their 200th store in San Diego, California, in July 2019, with plans to open 600 more across the nation in the next two years, with at least 80 more locations scheduled for California alone.

At Home went public on the NASDAQ in early 2016 under the ticker symbol: HOME.

Headquarters for the company remain in Plano, Texas.

at home logo 2

At Home FAQs

Question 1: What is the phone number for At Home?
Answer 1: The phone number for At Home is (972) 265-6227.

Question 2: Who is the CEO of At Home?
Answer 2: The CEO of At Home is Lewis L. Bird III.

Question 3: Who founded At Home?
Answer 3: At Home was founded by Eric White in 1979.

{ 23 comments… read them below or add one }

Natalie Bandele October 12, 2019 at 9:38 pm

October 12th 2019.

My cousin and I went to At Home in Ypsilanti , Michigan at around 5:20 noticed that there were two Associates both Caucasian one female one male. I noticed that the female was pretending to straighten objects within an aisle while keeping an eye on my cousin and I. We decided to take a look at the clearance section where the candles were and then we proceeded towards the back to look at rugs. We did not purchase anything because my cousin was going there to price area rugs but we were looking at all of the clearance items and the new Christmas items that they had for sale. What’s my cousin located the rug that she was interested in she got the pricing and we proceeded to leave. On our way out ,we stopped to look at pictures and I noticed that there was a male that that was later identified as Daniel was standing by the door. I noticed that he was looking at us as well as he was speaking to the security guard. Both Daniel and security guard was bye the exit that was at the end of the checkout counters. I stood there at the looking at the pictures that were right in front of the glass doors of the entrance to the store. I purposely stood there pretending to look at the pictures just to see how long he would stand near the door watching us.
As we begin to exit out the doors he walked past us because at that point we were leaving. My cousin and I left the store at went to another store.

I decided to place this call from from the parking lot of the store we decided to go to instead. When I called , I asked to speak to the manager of that store. A male answered the phone and proceed to tell me that the district manager is no longer at the location today but he is kind of a manager and that he is standing in for the district manager and is there anything that he could help me with? The male that it was in question answered the phone who later identified himself as Daniel. I told him that I am African American and explained exactly what happened to us. I told him that did not appreciate what we experienced in that today for it was no just cause for.I have been going to that location since 2017 and have spent a lot of money in that store .There is no reason now for me to steal anything ! The fact that we were being followed around made my cousin and I uncomfortable and that’s why we left. He said he apologized and he was the only male present at that time. I then said “oh ,then it was you.”He claimed that he must have just happended to be at the same part of the store that my cousin and I were in and perhaps it may have been a ” misunderstanding .” He then begin to tell me he is going to talk to the associates to find out who may have done this. At this point I have already identified that he was the only male there he identified himself as being the only male on staff so there was no misunderstanding and who was me going to speak to besides himself and the other female?
There is no way that I could have misunderstood why he was at the door looking at my cousin as if we were trying to run out the store with unpaid for items! It’s insulting for him to tell me that I must have misunderstood all this . He also said he was sorry that I experienced this and that we left store because of what happened.

It is most unfortunate that people of African American heritage still has to endure this form of racism. Im sure the intent was to be a bit more covert. It seems no matter how educated you are, where you work, where you live ect what they see is a complexion that complexion is associated with a negative connotation and it’s not fair. I know all to well what racism looks like and this was no misunderstanding.

I love shopping at this store prior to the experience. I have been going to this particular location for the past two years and due to what I have has deterred me from going back to this location. When you especially when you have individuals such as them who are employed there.

Regards,
Natalie B.

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Nancy Pribyl September 15, 2019 at 10:24 pm

Store in Peoria, AZ. Got charged for something I never bought. Called the store talked to the manager and could tell to check out this problem it would involve some work. Getting camera for that sale, checking every item on the receipt etc. when I tried to explain a few things to him he kept talking over me so I raised my voice and I told him he was rude and he said I am raising my voice and he hung up. What a way to help a customer and solve a problem. It is only 7.99 but if the store rings this up on lots of receipts that is a good profit. Will take receipt to the store and have this checked out. I am NOT trying to rip off the store for 7.99.

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Carla Wolfe July 18, 2019 at 2:23 pm

Looking at previous reviews I’m thinking REALLY??? Doesn’t anyone have any positive feedback for this store??? Red flag going up…beware!

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Carla Wolfe July 18, 2019 at 2:20 pm

I recently had an incident where I went to At Home looking for a water fountain. Since I knew exactly what I was looking for I was thrilled to see a red line through the price bar code on the fountain I wanted. I got help loading onto a cart by a very friendly worker. He took me directly to the checkout however the fountain didn’t ring up at the clearance price. Upon asking to speak to a manager I was told by him that fountains never go on sale and that the red line was a mistake. He refused to honor the clearance price. I went back over to the fountains and there was another different one also red lined. Over his shoulder as he walked rudely away he said “call the home office”. Which I have tried doing multiple times using 2 different phone numbers with no answer other than a message machine. I have also emailed them twice with no response back. That manager “Rick” acted like a jerk. Customers are to be valued if they want you to come back, I felt disrespected by this manager. Clearly he doesn’t have management skills. I will never ever shop there again. There are many other stores with competitive or lower prices where the shopping experience is positive and friendly.

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Tammy Robinson July 19, 2019 at 8:57 am

Thanks for letting us know the phone number was out of date. The site information has been updated.

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nina garcia April 24, 2019 at 6:09 pm

I recently purchased several red outdoor pillows from your store in Albuquerque, NM. I still need one smaller red chair pillow with ties. The manager says they are not getting any more in and I should contact another store. I need one asap as I am having an outdoor gathering in 10 days. If I do not get one, I will have to return all purchased items and buy some where else. Please advise.

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Bobbi Penman March 13, 2019 at 10:40 am

This store is worse than a junk yard. The merchandise is just thrown on shelves and is just laying on the floor. The prices they have are ridiculous for the quality of merchandise that you have to dig through.

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sylvia October 11, 2018 at 3:44 pm

i would always love go shopping at home i mean could just spend the whole day looking around even if i didnt bought anything. Then my daughter started working there and she told that there are lots of rats and it is true cause i personally saw one myself the other day when i was going inside the store that was the first thing i saw. That is very disgusting and since that day i do not want to step a foot in that nasty store. I personally think corporate needs to take more precautions.

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Denise Giaimo October 8, 2018 at 4:02 pm

I have visited the WillowBrook store in Wayne, NJ and fell in love with everything. However,
this passed weekend I was excited to bring my aunt with me to show her the new store. During my visit I lost my wallet, it was either stolen or dropped. I immediately told the sales person and asked for security. I was advised that there is no security in the store. They have cameras but no security people that I could speak with. I then asked them to call the police so I can report the wallet missing, and was told much to my surprise that they cannot call the police department from the store phones. That being said I am not sure if I will return to the store with the knowledge that in the event of an emergency or theft there is no security and that the employees cannot get help. This is very bad for business and for your employees.

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Tomika September 17, 2018 at 1:18 pm

I’ve visited the store in Ridgeland, Ms and I must say it is horrible. I’ve asked employees is the store going out of business and the reply was no. There should be something done about that store the rugs are a disaster you can’t even find anything. I heard the management is poor and that their only there getting hours not worrying about the look of the store. I visited the store back in June and it was nicely put together, but now it’s a MESS I’d rather not even visit that location again. You can barely even find someone in the store to help find anything!!

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Bobbi Penman March 13, 2019 at 10:42 am

All the stores look like junk yards

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Michelle September 12, 2018 at 10:52 am

The store in Fenton Missouri is by far the worst. The managers treat their employees horribly, even in front of customers.
 It is very demeaning to be criticized in front of colleagues and customers. I honestly don’t know how this store stays in business. To see a manager yell at an emploeye and the employee crying and then the manager and colleagues laughing about it,is just sickening . I will never go to that store or any other At Home store, I also work for a big company and believe me I have passed this informaton on to my colleagues, and let them know how these employes are treated. So the word is out and I hope it reaches as many people as possible… maybe the CEO should take and visit the store instead of just sitting in his office getting rich, he should remember his employees are the ones working for him making him money. But maybe he is one of those CEO’s that doesn’t care about their employees or how they are treated, maybe it’s just all about the money…

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ReBecca Baeza August 3, 2018 at 7:58 pm

I went to your store in El Paso Texas to buy a base for my umbrella. Your store is 3 mile from my house but the traffic/ contruction makes it longer to arrive. Only one cashier working and a line to pay. I bought a 25 lb base along with other items. I arrive home and opened the sealed box and then found out that it only had the base and no neck or scews just the base. I hauled it back to the store and when i arrived i let the employee know that it was incomplete she sai i could go get another one and i said no you can get a emplyee to grab me another one open the box and make sure its complete becausebi was inconvenienced to come back and that was not right. She called and i asked for a supervisor as well. She came up not identifying herself or with a sincere apology for my inconvenience herbonly excuse is that it must have been a return. My question was should you not check before you restock a returned so this doesnt happen ? No answer her name was Alejandra not a very good customer service person no care no personality i left there very unhappy i would had thought she would had offered a 20% coupon for next visit for inconvenience “NOPE” your staff has no care for anyone your store should be more customer friendly i did yell them i would call corporate she said nobody is there you can call tomorrow. .

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Delores williams July 16, 2018 at 4:07 pm

THE STORE LOCATION IS IN MERRILLVILLE IND. ON RT. 30. THE CLERK’S NAME IS ASHUNDA. SHE WAS VERY NASTY AND RUDE.SHE SAW THAT I HAD BEEN CAUGHT IN A BAD STORM AND HAD ALSO LOCKED MY KEYS IN THE CAR WHILE IT WAS RUNNING,. SHE WAS UNSYMPATHETIC AND MADE ME WAIT IN LINE SOAKING WET WHILE SHE WAITED ON PEOPLE WHO WERE NOT NEXT IN LINE EVEN THOUGH THEY STATED THAT I COULD GO FIRST AND WERE NOT NEXT. I HAD INTENDED TO MAKE A LARGER PURCHASE THAN THE ONE I WAS RETURNING UNTIL I WAS TREATED SO DISRESPECTFUL BY ASHUNDRA. MANY STORES ARE CLOSING BECAUSE OF MANY FACTORS BUT THIS POOR CUSTOMER SERVICE PRACTICE IS ONE OF THE MAIN ONE. I WILL RETURN MY BUSINESS TO ATHOME IF I AM INFORMED OF A POSITIVE CHANGE IN ASHUNDRA AND ANY ATHOME STAFF.

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Algernetta Edwards June 2, 2018 at 12:29 pm

Your employees stole my money and I want it back!!
Yesterday, 6/1/2018 at 15:21 it returned a patio umbrella to your store in Douglasville, Ga. The clerk suggested that since I wanted an even exchange I get a gift receipt and go back and retrieve another umbrella. There were only two other customers in the entire store and no one in the line. It took me no more than five minutes to get another umbrella.
When I came back the register the clerk said he had given me gift card along with the receipt. I had a paper receipt but after looking in my purse for about ten minutes I realized I did not have a gift card nor did I remember ever seeing one. I asked that he just go into the system to search for the gift card number so that I could redeem it. He told me he needed managerial permission to make such a transaction.
When the manager arrived, Vera (no last name), she informed me that I would need to contact corporate for such a request. I was astounded and very angry. She would not even attempt to retrieve my card number even though no transactions had been made in the interim, nor would she make the phone call she instructed me to make. She did not offer me a phone number for corporate and insisted that corporate was closed since they were on CDT (it was 3:21 EST). Dummy didn’t even know that’s an hour earlier that EST.
First of all I would like a return of my $42.39 as well as $25 for the inconvenience of driving to this store two times. Next I suggest that Vera be fired for incompetence or be retrained. Any manager who cannot reverse a transaction that is merely five minutes old should not be working in retail. I am reporting this action to the BBB as well. If I am not refunded within the next five days I will take this to small claims court which will cost us all more money and time!

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Regina Cromwell April 17, 2018 at 4:46 pm

I am a very very loyal customer that go back to the Garden Ridge days. However today I’m very upset. I went to the store in Kennesaw GA with my birthday coupon excited about purchasing the remaining piece to complete my deck furniture. There was also a 15% Off Sale. I checked all your terms and conditions regarding my birthday and sale coupons and there is “NO” written or implied indication that both coupons could not be used at the same time and/or together. When checking out, the manager informed me that the register would not allow them to apply both coupons….BUT, if I opened an credit card account I would be given another 10% off.
First, how is it possible that if I have 2 coupons (one given as an incentive to sign up, i.e. birthday coupon, and the other to come in a purchase something) that they would not be honored. It is clear that there is an expiration date on both (which had not expired) but nothing that says they cannot be combined. FALSE ADVERTISING!!! Secondly, how is it possible that I can receive can an additional 10% off the purchase if I open a credit account but cannot redeem the 15% GIFT coupon. I did go ahead and purchase the item but am so profoundly disappointed. Please know the manger and cashier were very polite in explaining that the register would not allow the transaction. However, I still feel this is clearly false advertising, not to mention, unfair. I strongly suggest you look into your so-called coupons. A response from you will go a long way. No response will give me something else to consider.
To Date, Still a Loyal Customer
Regina Cromwell

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Toni April 16, 2018 at 4:05 pm

Oh my,
would someone please answer the phone……………..

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Jackie Lewis April 7, 2018 at 3:02 pm

Sirs, my girlfriend and I drove down to your Chantilly store and I proceeded to purchase 4 pots with saucers and a galvanized disc planter. The clerk…#689399 had a terrible time ringing up the purchases and punched in the info many times. There was needless to say a line forming behind me. He finely rung it up and I used my Americanexpress card and left the store. Why I did not check the receipt is beyond me…mainly we moved on to more shopping. Long story short, wow, I was way over charged!!!! He rang up everything several time!!! How do I go about correcting this and getting a refund? Please advise ASAP. Thank you. It was 4/7/18, 11:08, 161, 22, 3147, 689399. I can send a picture of everything and the receipt if you need it.

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janet green July 9, 2019 at 10:53 pm

you should see the Tyler Texas store!!! its a mess everytime I go in there!!! ad worse still is the lady who manages the store!!! She has tats all over her..!!! She looks scary…. I wonder … do you people screen your Managers ?How about their facebook pages? I see her on facebook acting Trashy and childish!!! She seems rather jealous of other women… and entertains some very rogue looking men… ugh!!! Stabs people in the back when she thinks it will help her get a man!!! And this is your manager? I think you need new management… I wont be shopping inthsi trashy store again until this lady is gone!!!

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Kathy December 26, 2017 at 3:52 pm

12/26/16 I went to your store at Little Rock AR to pick up a storage container for my Christmas Tree. After I checked out and went to my car I realized that I was charged 39.99 for the storage container but on the container it said 34.99. So I went back into the store and approached a girl who was checking out a customer, I told her I would wait until she was finished with the customer she was checking out, because I was over charged. She stated well you will have to go to the back of the line. It is not fair for you to cut in front of all these people waiting! I tried to explain that I had already been checked out and they had over charged me! She said that doesn’t matter, really I’m on my lunch hour! I went to the back of the line and also asked the next cashier to call a manager. A young man came up, I explained the situation to him he then said oh well she is manager too and we will give you your $5.00 back! REALLY THESE EMPLOYEES ARE STUPID AND NEED TO GO TO MANAGEMENT SCHOOL!! HE SIMPLY SAID IT WAS NOT THEIR FAULT THEY DON’T PUT THE BAR CODES ON THE MERCHANDISE OR THE PRICE IN THE SYSTEM! I WILL NOT GO BACK THERE FOR NOTHING!!! YOU MADE ME 20 MINS LATE FROM MY LUNCH MAKING ME GO BACK TO THE BACK OF THE LINE FOR YOUR MISTAKE. TEACH YOUR EMPLOYEE HOW TO TREAT YOUR CUSTOMERS AND ACTUALLY DO CUSTOMER SERVICE OR YOU WILL GO OUT OF BUSINESS!!!

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Kathy December 26, 2017 at 3:52 pm

12/26/17

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David Shaw July 31, 2017 at 4:51 pm

On Saturday, 07/29/2017, my wife and I were shopping at your Grand Prairie Texas store. When it was time to check-out, we waited in the check-out line for the next available cashier. We were called to the furthest check out by a young man…as we approached the check out stand, the young man was replaced by a young woman. As she rang up our sale, and stated the amount owed, my wife question her what a $29.95 (+/-) charge was for. She indicated that it was for a carpet that was left on the counter. I hadn’t even noticed it before this. When I told her that it was not ours, she became a little agitated… instead of apologizing for a simple error, all she said was “well, I didn’t know” and threw the carpet onto the floor. I told her that she need to watch her attitude, and asked to speak with a manager. She yelled over to the young man that was at the register before her, callin him by the name of Jeremy. As Jeremy approached she said “this guy wants to see a manager” as she was handing me the receipt. I reached for the receipt, accidentally touching her hand…and all hell broke out. She started screaming at the top of her voice…”Don’t FucXXXXing touch me, then said that I hit her, and then at the top of her voice that I slapped her, and couldn’t I see that she was pregnant…” I was in total shock and disbelief, as every person in the store was staring at us. Jeremy did what he could to calm her down, asking us to step outside. Once outside Jeremy explained that she was preganat…as if that is a good excuse to act that way. All I told him was that he needed to get here away from the front line and that she should not be waiting on customers. I also told him that I did not “hit” her, but simply touched her hand by mistake when reaching for the receipt….which we never received. We will never shop at you place of business again, and have relayed this story to as many of our family and friends who agree that they won’t be shopping your stores again too. I am in my mid-60’s, and have been shopping for many (many) years, and never have I come across such a rude, obnoxious person; a person who has no business interacting with the public. If you care enough to discuss this situation with me, I can be reached at (951) 640-XXXXX

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Sheila Evans April 26, 2017 at 3:58 pm

On Monday April 17th I incurred an accident at your store location at Barrett Parkway in Atlanta GA at 11.35am. I was standing by the end furniture section and it fell on my forehead. It caused injury to my forehead, my back, bruising on my left shoulder, my lip and neck. I was unable to function. I left the store and was unable to work for the next 24 hours. I had to go to my dr to ensure I had no concussion, 2 visits to the chiropractor along with 2 massage treatments.
It is now April 26th and I have never heard back from your store.
Failure to list a sign requesting assistance on heavy items is not acceptable and putting At Home at fault.
I would appreciate a follow up to discuss damages incurred.
Sincerely
Sheila Evans
770-577-XXXXX

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