Arby's Corporate Office - Corporate Offices & Headquarters

Arby’s Corporate Office

Arby's Corporate Office Address

Arby's Restaurant Group, Inc.
1155 Perimeter Center West
Atlanta, GA 30338

Contact Arby's

Phone Number: (678) 514-4100
Fax Number: (678) 514-5346
Website: http://www.arbys.com
Email: Email Arby's

Executives

CEO: Paul Brown
CFO: Stephen Hare
COO: George Condos

Arby's History

Arby’s was founded in 1964 in Boardman, Ohio by Forrest and Leroy Raffel.  The Raffel’s owned a restaurant equipment business and saw a need for a fast food chain that served something other than hamburgers.  The first restaurant served roast beef sandwiches, chips and soda.

In 1965, the first franchise opened in Akron, Ohio.

In 1968, the first restaurants were opened outside of Ohio in Pittsburgh and Detroit.

Arby’s expanded at a store per week pace during the 1970s.  New menu items like the Beef N’ Cheddar and Jamocha Shakes were also added.

By 1981, there were 1000 locations.

In 1984, Southeastern Public Service Company purchased Arby’s.

In 1997, the company sold all 354 company owned restaurants to its largest franchisee.

In 2002, Arby’s purchased Sybia, Inc, its 2nd largest franchisee.

In 2005, Arby’s purchased RTM Restaurant Group, its largest franchisee.

Today, Arby’s owns over 1000 restaurants with an additional 2300 franchise locations.  The restaurants are located in the US, Canada, Russia and the UAE.

 

{ 682 comments… read them below or add one }

DISRESPECTED September 19, 2017 at 1:41 pm

Sunday around 5:30, 9/17/17 came through the drive thru for a milk shake, drove towards the window and a car was in front of me. An employee came out to take the trash to the dumpster and apologized for my wait. She said the woman in the car ahead of me knew she worked at Arby’s and was asking for free food but she could not give her food. “No, I think that might get your fired.” This went on for 15 minutes, I could not go around of back up to leave. They handed her menus, conversations back and forth but nothing moving but the line behind me getting longer. I finally asked the young black man at the window if he could have her move up so the line could move on and he yelled back, “RELAX OK, CHILL OUT, she’s ordering” – another 5 minutes and I asked again and he hung out the window and screamed, “CHILL-LAX.” The only chilling I wanted to do was leave but I could not move forward, back or go around I was trapped.. Finally, the car moved forward but not enough for me to reach the window, she was looking at her free sack of food. When I got to the window a large black woman was there and I asked to speak to the young man who was yelling at me, “I’m the manager, you can talk to me” – No, I want to tell him he was peeking around her behind her at me, ” NEVER yell at a customer so disrespectfully, I’m paying for my food like those behind me, KEEP YOUR MILK SHAKE, I AM NOT coming back here….” and I left. The franchise owner needs to get rid of this manager and employee, I reported this to corporate headquarters, and they were appreciative,management is setting a precedent and allowing employees to yell at paying inconvenienced customers waiting while entitled beggars get rewarded. Waste of time.

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brenda riley September 12, 2017 at 8:37 pm

Arby’s: 910 53rd N Park City KS – my husband i pulled off the interstate to grab a bite to eat. we choose arby’s – what a nightmare – i went into the restroom and was in a stall for not even 1 minute and the lights went out. 1st i thought someone was in the other stalls hiding and had turned off the light to rob me or even worse. i could not find the knob to unlock the stall door nor could i find my purse. i pounded on the door and the walls to no one responding. i was terrified that if i i find the knob and leave the stall someone was outside the door. when i found the knob i opened the door and the light went back on. the room contained a no action light shut off. the sensor needs to be set for more than one minute and have it sense people in the stalls. what if this was a little kid?? i told the staff and they knew this was happening and told me they had called a repair man but it’s not fixed. put an “”out of order” sign on the door. get it fixed. do something if you know it’s broken. also, arby”s curly fries are horrible.

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michael September 12, 2017 at 1:48 pm

hi i ate at your store in toledo, ohio on talmadge about 2 yesterday i ate in the dinning room with my son when we were almost done i looked up and the ceiling was covered with black mold and slime running down the ceiling you need to shut that store down , i got sick my throat and my breathing got bad after eating there i had to use my inhaler , my throat is getting better but last night it hurt real bad was hard to swallow can you help thanks mike

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Carlos Menjivar September 9, 2017 at 8:56 pm

I ordered a liger shake. It has chocolate on the bottom and orange on the top. It was make in reverse. I asked shift supervisor Helen to please remake the shake as advertised because the chocolate on the bottom really complimented the orange on the top and she refused. She said she had to throw away the incorrectly made shake and that they were no longer even making liver shakes as if she did me a favor in the first place. I asked for a chocolate shake instead and she obliged; but it didn’t make sense that she would not remake the shake. The chocolate shake I received was not properly blended. I had to stir it at home to even distribute the chocolate. This happened at the the Arby’s in Hollywood. 5920 Sunset BLVD Hollywood CA 90028.

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Madison Breckenridge August 29, 2017 at 12:31 pm

I have a concern about it the new Arbys in Norwalk, there’s been racist issues with one of the employees and many people have came to a conclusion that they will not be eating there as long as she if continues to work there for it makes many uncomfortable; I have proof of the racism and if you have any questions please email me.

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Brandy August 24, 2017 at 9:05 pm

So my family and I went to the Arby’s in Evansville, Indiana! It was THE WORST! The manager was very nasty and arrogant to my mother for starters. Then the lady taking our order told us they didn’t have chocolate milkshakes or salads (which they did). The manager said ” Oh, we have the Ghiradelli chocolate milkshake and we do have salads. The lady taking your order didn’t understand you.” My mom replied with ” Then maybe you should teach your employees a language that they do understand.” The arrogant manager rolled her eyes. Come to find out that neither the lady taking our order nor the idiot making the salads wanted to give them to us.

Then the same lady taking our order had NO clue how to count change and had to have the idiot manager do it for her! This place is also very filthy and disgusting. There was NO soap in either the ladies nor the men’s bathroom and the second stall in the ladies bathroom had piss all in it. How do the workers wash their hands before handling food? Sickening!

Oh, but that’s not all. A female customer came in wearing skin tight shorts that showed her a** crack and a tank top with her breasts spilling out. GROSS!

I do NOT recommend in this Arby’s at all.

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Brandy August 24, 2017 at 9:12 pm

The store number is #189 by the way.

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Glenn Gold August 13, 2017 at 9:53 pm

Just got back from the 11 mile and Van Dyke, Warren Michigan location. We started to eat and got a bad taste in our mouth. Looked inside the roast beef and beef gyro sandwiches and the meat was a bright pink in color. We will not be returning. I hope we can get some answers.

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junker August 5, 2017 at 3:29 pm

No where in the north side of Knoxville,tn can I get a nice Meatball Sub. Except at Arby’s. BUT there is a problem. Arby’s home office decides to make that Sub Seasonal. WHY ? It doesn’t make sense making a Great meatball Sub Seasonal . Bring It back at least to my area . I get tired of the mainstay sandwiches . Your Reuben Sandwich sucks only because I think the store Nukes it to much…. the bread is like rubber .And they think they don’t do NO WRONG . their response was we have never heard of any complaints. great response to a customer that had a issue.. BRING BACK MY MEATBALL SUB and this time offer it in a 6″ and a 12 “sub. Arbys its your move now

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david July 31, 2017 at 4:36 pm

wife been sexually harassed by grn manger ryan at the qunicy west Virginia arbys lets see if he losses his job or gets a slap on the hand all churchs please support us in this unneeded evevnt

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Bill Baldwin July 31, 2017 at 1:00 pm

Stephanie English

1 hr ·

..
Went to the new Arby’s in Laurens this weekend. I was surprised to see that there was only one other couple eating there. Then I noticed that EVERY table in there was filthy, there was trash all over the floor, there were no napkins, no cups for sauce or ketchup (we had to use large cup lids, which were also the only lids available) and I’m not sure if the Arby’s sauce pump was broken or just empty but they had premade little cups of Arby’s sauce on the counter you had to use. After 2 other couples came in and complained, they eventually restocked the napkins but that was it. I know this wasn’t an isolated incident because my dad said the conditions were the same when he went 3 weeks ago. As much as I love Arby’s I will not be going back to this one. Maybe they need to spend some time at Chick fil a to see how to run a restaurant.
THIS IS BUT ONE NEGATIVE POST ON FACEBOOK ABOUT OUR NEW ARBY’S HERE IN LAURENS, SC. THERE ARE MANY OTHERS IN ADDITION TO THIS ONE. I’M A BUSINESS GUY HERE IN TOWN WHO WANTS TO SEE YOU ALL MAKE IT HERE. JUST FELT SENIOR LEADERSHIP MIGHT WANT TO KNOW YOU HAVE WHAT APPEARS TO BE A MESS ON YOUR HANDS HERE IN OUR TOWN. GOOD LUCK!

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Penny July 27, 2017 at 10:44 pm

Why has Arby’s decided to get rid of the Chicken Salad sandwich?? First, it was taken off of the regular menu and only offered in the summer. This summer so far it hasn’t been offered at all. 🙁 🙁 . This was my FAVORITE sandwich! Did you not sell enough to offer it?? One disappointed customer. Please repond

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Gary Conrad July 26, 2017 at 4:00 pm

I read that some stores are still serving the hot ham and cheese, however the store in Corydon, IN has not sold it for years and they do not sell regular fries, they only serve potato cakes and curly fries and they have made those so spicy and hard that I can no longer eat them. I think you should contact that store owner that he needs to have those two things put back on the menu. Crew members have told me that enough people have to write to call to get the menu changed. As for me, I am only going in from time to time and look at the menu board to see if those two things are on there and turn around and leave when I see that they are not there. I am not the only one who feels that way. You are losing a lot of sales because of this. I hope that you will force changes in that store.

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Ron July 25, 2017 at 10:16 am

To Whom It May Concern:
The recently opened Arbys in Laurens SC is having big problems from customer service to unclean hands touching food! Best get a hand on this folks in these parts will not keep supporting you! FaceBook is lite up with complaints!!!!!

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d July 20, 2017 at 10:27 am

I just can’t believe that they changed the red Arby sauce after all these years. It is now awful. I am 65 and have grown up on this sandwich. The actual roast beef changed many years ago from the original and I still have one occasionally but this change in the sauce is just too much. I will make my own from now or hopefully find a fast food alternative to Arby. Does anyone have the old recipe for the Arby’s red sauce?

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junker August 5, 2017 at 3:37 pm

goes back to the buyers getting a different brand cheaper so Arbys can squeeze that extra few nickels out of the purchase… same with the Roast Beef

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robbie farris July 15, 2017 at 12:16 am

thought you should know that your employees at store 5426 are just closing the store when ever they want to.i pulled up 15 minutes before close and as soon as i pulled up to the microphone they killed lights and said sorry we are closed.if it had been even 5 minutes before close i would have understood but 15 minutes?…i go to arbys 3 or more times a week…it will be a long time before i go back.what a disappointment.

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kevin s rolston July 3, 2017 at 8:14 am

any slider taste like freakin paste they are disgusting this will be the last time i ever go to arbys ever there food sucks

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c lynn July 1, 2017 at 10:25 am

Bad to the bone. They just remodeled the store and it just reopened. Went in to get a orange shake and they say…the machine is broken. Now tell me how a store that was just remodeled already has broken equipment. I had a cousin that worked in a fast food establishment and she told me that they would say that because the employee’s never wanted to clean it. So I guess that is the case here also. So when they don’t sell enough shake’s (orange) they will take them from the menu as not a popular item. It is so sad…but how our socity has gotten lazy…never will i go there again.

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Tori Sasaki June 27, 2017 at 2:24 am

IM SORRY YOU PEOPLE AT ARBYS REALLY NEED TO DO SOMETHING ABOUT HAVING ONE ON THE BIG ISLAND OF HAWAI’I I JUST MEVED BACK HONE TO THE ISLAND AND FOUND OUT THEY CLISED THERE WAS 2 NOW THERE ISNT ANY MY FAMILY AND I WERE VERY DISAPOINTED TO SEE YOU ARE NO LONGER ON THE ISLAND PLEASE COME BACK

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Debora Workman June 23, 2017 at 3:11 pm

I walked into the Arby’s on 70 East Asheville at 2:30 pm 6-23-2017. I almost wanted to turn around and leave. It was so nasty in the dining room. Sticky tables, nasty floor, filthy around the drink station. My granddaughter had to use the restroom and it was filthy. I ate there because my husband didn’t want to search around for food. The food was ok, but when you see a place as dirty as it was I hope I don’t get sick. Please tell them to clean it up.

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junker August 5, 2017 at 3:46 pm

Maybe Arby’s corporate office doesn’t take these complaints serious enough… seems to me with all the unemployment in this country that there should be unemployed skilled Managers eager to step in only if Arbys does their job and kick the bad employees to the curb.I don’t know if this corporation has district Managers but if they do maybe some of them may need to be fired

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Heather Ramirez June 22, 2017 at 12:59 am

Our family stopped at the Mount Airy Arby’s restaurant # 1913 and ordered dinner. On our way home we were happily eating and I was chewing on what I thought was a string of fat in my sandwich. It felt strange so, I took the “fat” piece out of my mouth and discovered that there was a hair wrapped around the roast beef(disgusting!). I tried calling the telephone number listed for the Mount Airy Arby’s and no one answered. I really have no desire to eat at Arby’s anytime soon.

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Janet McKee June 16, 2017 at 8:43 am

My Daughter & I had carry-out at Arbys last night and received a coupon that said $8 for your thoughts Survey closes Sunday June 25, 2017. Today is June 23. When I went to the site it said survey already closed. My daughter Shannon paid for the meal & should be reimbursed the $8.00. Her address is Shannon Coleman
Avon,OH 44011

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Erma Hiott-Ellis June 24, 2017 at 2:32 pm

I also got an $8 for your thoughts last Saturday and have tried to type in the LINK and it states there is no such Address and that I can’t get to it. Is this a scam of some kind, I keep wondering. I called the No. today and left a message bc I feel that we should all be given something that was promised on paper to us.

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dana boyd June 12, 2017 at 10:38 am

I have been an Arby’s customer since back in the 60s.. love the classic Arby or beef & Cheddar & also potato cakes.. Got a coupon last month for a free Arby if buy a drink or fry.. Been sick & not out for a while.. Decided to drive to my favorite store in Burleson, Tx (18 miles).. Closed for re-model.. ok, that happens… drive back 18 mi to house & 15 mi the other way to Midleothian , Tx  Arby in truck stop.. ordered my free Arby’s told had coupon, ordered a drink, & ordered a potato cake.. drove the 15mi back home .. Arby’s great, drink good.. Potato cake tasted like left over from last year.. Hard as a rock, could taste nothing but old grease.. Was looking forward to my potato cake & just ruined my meal… Oh, & when went to pay the lady tried to charge me full price & I told her about coupon on speaker… says forgot.. —  Dana Boyd,Alvarado, Tx. 76009.

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Thomas Randall June 3, 2017 at 6:59 am

I wish to file charges of assault against one of you Jamestown managers. His name is Joe Feiber. I have been harassed by this man at our local Shrine functions for the last 4 years. Last night it turned physical. I want him reprimanded, or punished in some way. I hardly think you would want a person such as him representing your company. I am filing police charges against him as well.

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kevin s rolston July 3, 2017 at 8:10 am

wow really sounds like you need to make a POLICE REPORT lol

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Dan May 30, 2017 at 12:15 pm

Brisket. Was hard bun couldn’t chew manager of the store was inconsiderate and. Rude this store is green ohio off of mass line road witch is 241 south do not go there there food and service sucks 5/26/17

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Gary muncey May 28, 2017 at 12:56 am

Store #6438 South Williamson Kentucky is the worse restaurant I have ever been to. The smell is horrible. The sewer smell is so strong that I don’t see how the worker can even work there. Next the manager was so caught up in talking about video games or something that he ignored getting my food and I had to wait 10 minutes for 2 beef n cheddar. Then when I received my food and sat down they left the red sauce off one of my sandwiches. I took it back up there and the manager, Chris was his name got angry with me and rudely walk my sandwich to the back. He then brought it back to me and the sandwich was cold and slipped together. I felt uncomfortable in there. Between the guys rude gestures and the sewer. I was happy to leave and never go back

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Sandy May 27, 2017 at 6:48 pm

Don’t know about any other regions in the world but in Bama we either cover it in cheese or gravy. Since it looks like you got the cheese covered we would love to add brown gravy to some of your sandwiches.. some just love brown gravy on fries and on roast beef sandwiches…. just think about and give it a try.. that way I don’t have to run home and cook it before we sit down and eat…

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Marty Goldsmith May 25, 2017 at 9:51 pm

Oh, I forgot it was Sybra that you acquired. You got it wrong.

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Marty Goldsmith May 25, 2017 at 9:29 pm

You have no clue. I was general counsel for Arby’s at 17 Colonial Drive in Youngstown. The Raffel Brothers screwed up the concept and it went south when their attempt to go public was a disaster. I was the only executive left in the corporate office and I spent hours trying to hold everything together. I was a 28 year old lawyer at the time. It was the greatest learning experience of my life. How to screw up a company. I was there.

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Vicki Davidson May 12, 2017 at 5:39 pm

I work across the street from store #7446 I like to go to Arby’s because it’s close and I only get 30 minutes for lunch but when it takes 15 minutes just to get thru the drive thru (not the first time either) I would be better off going somewhere else! The staff at this store is slow and sloppy the food always looks like they just threw it together and half the time when you ask for condiments you never get them!! Arby’s is the only fast food in town that has roast beef so I guess I’m on a roast beef free diet until the service gets better until then me and my co-workers will not be back!!

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Larry Wilson April 24, 2017 at 7:05 pm

Seems very strange to me that the distributor in the Grants Pass, Oregon area ran out of the Greek meat, when it seems to be very popular and there’s not another place in Grants Pass you can get a good Gyro..this is one time “You didn’t have the meat”..It would be a great addition to your business…

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Stephanie April 24, 2017 at 12:54 am

I had a terrible experience with one of the stores due to a Manager unprofessional behavior. I even drove back to the store to return my food and get my money back. I hope someone from corporate can get back with me. Escondido Ca Arby’s

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T. Skelton April 11, 2017 at 10:37 pm

Your restaurants serve reasonable food, have good customer service and have reasonable prices. HOWEVER, as a fan of Bonnie Tyler I cannot agree with your commercial that “butchers” her hit-Total Eclipse of the Heart. I also find your Gyros to be an unacceptable sandwich and not worthy of true comment.

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Danny Long April 11, 2017 at 9:13 pm

Dear sir
I am not known for complaining. But when tou have a dedicated employee who is willing to travel to many locations in this area and train new staff or to help at a store until they have hired and trained new employees many times having to stay in a motel in a city he is unfamiliar with. Then i would think you would want someone like that to stay with your company. But now he is looking for something else because he is not feeling that he is not being treated fairly. The boys name is Steven and he works out of the sad little store in Sallisaw Oklahoma it seems there is some kind of personal problem with him and a district and store manager. He wants to work at the Vanburen Arkansas site. But they keep moving him around. They have passed him on promotions several times. I just thought i would say something be cause i know how hard it is to retain good people. Sorry for the rant. He doesn’t know i am doing this. Thankyou for your time.
Danny

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Ioannis Atsas April 8, 2017 at 1:07 pm

On your current commercial about 2 for 6 guros and how us greeks became extinct the only thing i can say is that i demand an apology through your commercial and change it!!!! I will never eat there again and hopefully noone of the extinct greeks!! So that means millions of potential customers lost and how many millions of dollars lost? You do the math since you are that good!!

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Greek moms of Toronto April 7, 2017 at 8:02 am

On behalf of the Greek moms in Toronto that currently have a Facebook tread bashing your company & food I would like to tell you we are truly disappointed and angered by your recent Gyro commercial. To claim that we as a culture are extinct just goes to show you how little you actually know about the Greek culture and its people. We are a very humble and empathetic culture who wouldn’t charge $6 for 2 gyros not because we couldn’t do the math but because we’d feed an army for free!
And with advertising executives that approve racist commercials like this your company will be the one extinct!
We will never eat at Arby’s!
Truly a disappointment in your company!

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Sharon St Clair April 4, 2017 at 5:26 pm

Hello,

We had the wort experience ever at your Arbys in Laureldale PA and its funny how I cant email the scenario to you unless I do the survey and no Im not hanging on the phone!!! I have been going to Arbys for years at this particular site. Our order was taken by Nicole one of your assistant managers who didn’t listen to what we ordered! Total idiot then we waited for our simple order for over 15 minutes (Dine in) people who ordered after us got their orders. The store is in shambles and is filthy! We asked for our money back of course Nicole kept the receipt because I guess we would not remember her name! Or be able to take the survey without the store number! We are done with Arbys and I will be sure to tell everyone I know that it matters because I am sure this franchise is now run by criminals who take all the money and not put in in the stores for the customer!

Stick it Arbys!

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Bill Costas April 4, 2017 at 4:19 am

Your new Gyro add is pretty pathetic…especially when you don’t know how to pronounce Gyro. It’s not pronounced Euro, it’s pronounced Hero.

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Natalie kimmey April 2, 2017 at 6:13 pm

Hi, I just wanted to let you know that I emailed your company a few months back and no one ever responded. How great that you are serving your diabetes infested customers that you’re too busy to answer an email addressing your satirical vegetarian hotline. Get some help you dellusional walking heart attacks. Go eat some vegetables instead of killing innocent animals. And maybe you should check your emails too. Two things that could benefit you in the long run I’m sure 🙂 have a nice day

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Paddi Naatz March 24, 2017 at 10:01 pm

Bravo to you on the traditional Gyro..it was wonderful!
I will be having it as long as you have it on the menu

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EddieR March 19, 2017 at 8:44 pm

I used to LOVE the hot ham and cheese sandwich. All of a sudden, we noticed the ham is different. I asked, and they said it’s “black forest ham”. I told them it was horrible and couldn’t even eat it. Everyone who works there agreed with me as well. Nobody likes it. There’s that hard end you have to peel away to get to the actual ham and once you do, there isn”t much ham left to eat; not to mention what is left is tough and tastes horrible.

Why would you try and fix something that isn’t broke??? We are probably going to stop going to Arby’s altogether because of this. The old ham and cheese was our favorite and you switched to something that is almost inedible. I could easily make that old ham and cheese sandwich at home; and it looks like I’m going to have to do so going forward.

I used to work for Arby’s many years ago and that sandwich was an Arby’s staple. I’ve been eating that sandwich since 1980. And someone, somewhere in some corporate office for no apparent reason decides to change it. What a shame. What an idiot.

We can only hope it stops selling and you will wake up and change it back to what it was.

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Natalie kimmey April 2, 2017 at 6:13 pm

Or you could just not eat meat and cow pus!

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Tom March 18, 2017 at 11:17 am

Please stop the commercials with Ving Rhames. Most obnoxious male voice you could find would be better than this guy. Poor script, bad voice, aired entirely too many times.

Make some new commercials with a new voice and limit the air time to less than a month and go on to a new commercial with a new voice.

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c lynn July 1, 2017 at 10:45 am

If they quit using highly paid actors in the commercials maybe their food would be cheaper.

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Angela March 17, 2017 at 12:42 pm

Just explain why it’s so much racial discrimination within Arby’s and it’s franchises. People get treated differently be of their skin color. I have sent in a complaint with the EEOC about racial discrimination and I have a book filled with emails sending them Human Resources and not getting a response. I started from the bottom and work hard for Arby’s to be treated unfairly. Your franchises are under your company and I see blacks being treated unfair and working with people who doesn’t care. I have emails being sent to Marc and Matt Johnson which their email account don’t work. Profiling people due to the color of their skin is wrong. The white mangers can say I hate niggers but keep their job. But if a black manager gives rules and regulations to employees well you’re rude to employees and you cant work here. So tell me is Arby’s racist.

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Deb March 13, 2017 at 12:51 pm

Is it common practice for management to harass employees and corporate to Ignore it??

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Unsilent Majority March 2, 2017 at 6:27 am

President and COO,
Is it common practice to not reward good employee’s while overlooking bad behavior ? I work at store 0948. I’ve been with the company 9 months now and have only missed one day do to illness. I’m always on time, come in on my off days when asked to do so. There are employees constantly late or taking off and no corrective behavior ever seems to take place. Is this a core value ? Seriously has it came to this. Please feel free to contact me directly at 513-692-XXXX.
Sincerely,
Chad Bowling

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Jerry Oliva March 1, 2017 at 2:22 pm

1201 E. Del Mar Blvd. Laredo, TX 78045
(956) 753-3512
Store ID: #8340

Served Raw Chicken, I have pictures and receipts to validate. You local GM is impossible to get ahold of and is giving me the run around. A family member go violently ill after eating what was extremely raw, undercooked chicken. This is unacceptable. Please contact me in order to discuss this matter.

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Kimberly February 27, 2017 at 8:09 pm

Is it Arby’s policy to have a doctor’s note for missing work due to being sick with a contagious illness? My daughter was sick with a cold once, called off work before her shift, and was told she had to have a doctor’s note to return to work. She now has the flu and called off work before her shift today and already notified work about missing tomorrow. Was told again that she would have to have a doctor’s note. As a parent without insurance, I find it rediculous to pay for a doctor’s visit to get a note for my daughter to return to a minimum wage job.

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Tela gunder February 18, 2017 at 11:06 pm

Hi Arbys. I went to Arbys on yesterday which was February 17 2017. My experience was horrible the shift manager arguing back and fourth with me because she hate her job. In really trying to have someone from headquarters call me immediately. I worked at Arbys back in 2006. I was always courteous to the customers and great hospitality. Please email me and contact me at kenneyboo18 at gmail.com

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Mike Iannazzo February 14, 2017 at 12:46 am

To:
Arby’s Corporate Headquarters
Arby’s Restaurant Group Inc
1155 Perimeter Ctr Ste 1200
Atlanta, GA 30338-5464

Refer to:
618 Chester Pike
Norwood, Pa. 19074
(610)586.9983
Store ID: #5424

Dear Mr. Paul Brown CEO and Mr. George Condos COO,

Understanding, that I’m a highly successful and well regarded Aerospace Design Engineer with more than 25 years of comprehensive experience in leading multi-disciplined teams of engineers. Strong expertise in integration, layout, conceptual, checking, and detail design for structural and complex mechanical systems and components for high-risk, high-value products. I’m recognized for advanced levels of innovation used in creating design solutions for new technologies, product modifications, and special usage programs. I’m also an expert collaborator and uniquely skilled in coordinating cross multi-functional teams to resolve varying types of issues. And Through Hard work and determination I’m highly respected throughout the industry worldwide. Unfortunately, I suffered a setback in the summer 2015 due to our Gov’t Sequestration and additional Corporate cutbacks, and then another in the spring of 2016 with the loss of a parent and decided to apply for a part-time position with Arby’s in mid-2016…
In early September of 2016, my girl and I were dining at our local Arby’s and had a great time through Great food, discussion of future plans and a hopeful future together. Then, upon leaving, we saw a person behind the counter, we both found to be a ray of Sunshine, someone you’d want to stop your busy day for, to take a second, if for no other reason, just to say Hi. She was that person, no matter how bad a day you’re having, gave you sense good feeling, and it’s then, you realize you actually have a genuine smile on your face and have no idea why. Nor would you care..
During that brief encounter, I inquired as to their hiring ability and if there were any openings, and after a brief set of vetting questions, She Identified herself as Makesha Maples, Manger. It was then, she offered up a brief plan, to which I followed. I was to go home, apply online, and return the next day for an interview. I showed as requested, and we sat at a table in the dining room. Though, It didn’t feel like an interview in the manner I was used to, but more like a friendly discussion with a friend, nice. It went well, and I was given my start date. Sept. 13 2016.
I showed up as requested, was given a Visor and 2 Shirts. Then Introduced to the team and went to work on the back line with Cardell Williams (Manger in Training at the time). I learned a lot under his tutelage. We worked a few weeks together.
During that timeframe, I was reprimanded for approaching the current manager, while she was “Busy”. Then, for NO reason, I was brought outside to be warned by Cardell, in front of Makesha, regarding Alcohol on my breath… I don’t drink.
About a week later, I was called aside by my Manager one night, for what felt like a little chat I thought. I was informed then, that I was going to move into the Maintenance position with no pay increase. My new hours would change from evenings and nights to mornings. 9AM to 2PM. Because she felt that “I work better alone”
My next workday, I showed as requested. I was to shadow the current fellow in that position, Anthony. We ran through the “Checklist”, I told to stay outside as long as possible cleaning and weeding the parking area. Around noon, I was informed I was complete for the day, and they’ll see me tomorrow, same time..
I arrive the next day as informed, but, no Makesha, no Anthony. I was on my own. Sherry Shelton (no Sunshine there) worked as Manager that day.
I ran though the checklist the best I could, Frequently asking Fatima questions while she was doing her morning Prep work. She was a huge help, for that I was very thankful.
I ran up to the point of Tempering Beef… Fatima was busy, so I directed my question to Sherry. My question was in regards to what time stamp sticker to apply. IT WAS THEN…
I received the following unexpected and uncalled-for retort, “You don’t know? And you’re the Maintenance Guy? I can’t do my job and YOURS too!!!” her head shaking side to side, she pointed to the Kitchen Prep corner to read the board, and walked away. Now, I have never been showed this board, nor how to read it, let alone understand it… Fatima, thankfully, was close enough by to assist and teach me. Fatima has a trait as a true and trusted Leader and it was then readily apparent. Remember, unbeknownst to me, I was being trained the morning prior by the guy being fired. Some training…

Please keep in mind, All Restaurant trash remains in the store until the next morning (Mice and Rats run rampant throughout). When I show up in the morning, I must discard the trash (bags leaking all over, whereas I must follow up with a mop), clean the Fryers, clean, sweep and weed the parking lot, Clean Restrooms, etc… The messiest, dirtiest job there… Then touch food… Load Bread trays, Load Fry freezer…not to mention the weekly task on the list or the special tasks given that day… when Complete… Work the Backline!!!

Okay… I’ll cut to the Chase…

On 2/6/17 I receive a Team Member Appraisal Form (attached) dated 1/25/17, take it home to review. I was mortified… Not only from the Total and Individual scores, but the contradictions reflected throughout.
Okay, here it is…
My Total Score was 3.17 out 4. That’s 79% out of 100%. That’s Merely a C+ Grade for my work. No warnings, No Signs, Nothing what-so-ever indicating there was an issue, in any way, with my work.

Did I mention, No Raise in Pay?
Appraisal (attached)

Okay… Let me break it down “Barney Style”: (All Scores are 1-4, 4 being the best)

Team Member Top Five:
A. Inspiring Smiles – 4 Okay. I always have a smile, until I am forced deal with incredulous people (Sherry Shelton).
B. Speed of Service – 3 Okay. Not educated enough to train, still learning myself.
C. Product Quality – 3 Hmm, I have never been shown the proper way to serve fry’s, I just observed how other teammates did it and followed suit. Although, about a Month ago Makesha did state in passing, “Fluffy, not Stuffy…”
D. Cleanliness – 4 Really??? Typical Contradiction…
E. Safety Procedures – 3 based on the Comment, She’s referring to the Dates and Times applied to food. The only items I would Date/Time Stamp would be Bread (3 Days, not including today) and Beef for Temper (4 Days, not including today). When cooking Beef, How to record the information was showed to me about 1 ½ months ago by Cardell in a 3 minute explanation by the sinks while we were busy. Then when later performing the task, being scolded by Sherry Shelton because I weighed the cooked product without cutting the bag off… The Fact that I have any clue as to the meat cooking process is solely based on my ability to observe in passing and my common sense. Every time I made a mistake (if I did, or just someone’s opinion) and was taught the proper way (or their way), it was never repeated… What happen to, “It’s okay to make mistakes, just learn from them”?

Behaviors:
F. Personal Appear. – 3 Hmm: Buy New Pants…. I Own 5 Pair of Black Jeans. Remember, Maintenance Position…
G. Decision Making – 3 this one Shocks me… I never deal with customers directly, with the following exceptions: Running Food out to Vehicles, ALWAYS Saying “Thank you for Choosing Arby’s” with a huge smile, While Moping the Dining Room Floor (because the night shift did not), Cleaning Bathrooms, Working outside, etc…
I understand the importance of Good Decision Making Fully as well as its ramifications. If I need something out of the normal, say, I need to leave early for an interview or Doctors appointment, or time off for another job, I let Kesha know that “I Understand she has to do whatever it she must, She has a business to run and shouldn’t make any special concessions for me”
I need to understand the reasoning behind this one.
H. Initiative: — 4 Hmmm.. Keep Doing What I’m Doing….. See Next.
I. System Execution – 2 Sometimes Uses System… Comment: Checklist “Follow it to the T”
a. I’ve been waiting for this one… System Execution?? I would run through the list making copious notes on Index cards (apparently a joke in the kitchen) taking each item verbatim and meticulously working every item. Up until the day Jason Boyer Supplied Kesha the New Style Checklist. It was then, the 3 of us stood just outside the manager’s office, I was told by Jason Boyer the Following: These Checklists are the same for every Arby’s, so, only use them as a guide, a rule of thumb so to speak.
b. I document completed items with a check or the Qty (Beef). But, on my days off, the List is not even moved, nor gone by. I have Thur, Fri, and Sat. off. I return on Sunday. Sunday Maintenance takes extra-long, as nobody does half of the work. I need an extra garbage can in the parking area… Then I’m frowned upon because I took too long…
c. Not doing Items listed.. Not Every Item on the list needs completion every day (Ex. Change Toilet Tissue, Clean Mirrors, Mop Floors, etc..) I’m told to “Spot Check” them
d. Independent Decision Making Ability?
During a brief conversation with Kesha, I asked the question about inclement weather.
I was told to go ahead and swap days with something; I was to make the call.
Examples of Wasted Time and Money due to Poor Decision being made are as follows: (See Sherry Shelton)
I was once ordered to Wet Scrub the Drive Thru Pad in shaded, 28 degree Temperatures. (Drive Thru was then called a “Slide Thru”)
I was ordered to Wash all the outside windows within hours of a snowstorm. (To which, I fell off a ladder and landed on my back in the parking lot. Where, no employees, and only 2 customers came to my aid. I mentioned it to Fatima, who, flowed the information to Sherry Shelton, who was then angry with me because I declined her request to work 2 hours over)

I have pictures of the injuries…

J. Teamwork – 4 always willing to help…
K. PMA – 2 Now, This I find Troubling I’m sure this is something that would be stuffed inside a Team Member Training Progress folder, and I would know what the acronym stands for.. But, why not, I’ll Guess (it’s worked so well for me thus far) maybe it means … Produce Marketing Assoc., Pilates Method Alliance, Let’s go With… Positive Mental Attitude?? Maybe???

Yet, throughout the entire Appraisal the is no mention of my “Over and Above, Can Do Attitude, to Step up with a willingness to do whatever it takes to keep everyone (Customers and Employees Alike) safe, Ensure Building Curb Appeal and keep the company profitable, in every Detail within my control.

So, let me take a moment to name only a few: (NOTE: ALL for $7.75 per hour, and I still have OUTSTANDING UNPAID Receipts still owed me!!!!)
• Upon accepting the Maintenance Position, The topic of the External Detached Storage Units came up. I offered up my time – Off Shift over 2 weekends, to straighten them. They are now Organized and Useful. (not to mention the suggestion a “Speedo”)
• Sidewalk Repair, Weather permitting with proper material not supplied…
• Repaired Numerous Computer Monitors throughout the building
• Worked the Electrical Issue with the Main Sign Double Light Box. Identified Multiple Issues with Electrical Panels. (Until stopped by Jason Boyer due to false accusations of Illicit drug use)
• Until recently, I, ALONE, took receipt of the Weekly Delivery, That included (but not limited too) dating, rotating, and stocking the Walk-In Freezer and Cooler as well Dry Shelves and Maintenance items. I might add I mention ALONE, because the second the back door opens, it seems like every employee disappears… Not even an attempt to assist, so much for Team Work…

I might note, Thursday’s I had to perform the following:
o All my Maintenance Duties
o Take in Weekly Delivery (above)
o Then work the Fryer
 The work of 3 People I’d say… (Refer to TEAMWORK)
• Removed , Discarded, Purchased, and Installed NEW Men’s Room Toilet
• Worked Clogged Pipes in kitchen until it was taking too long… (Other managers, Sherry Shelton) audibly complaining that I was not working the Fryer…
• Completely Organized the Maintenance Area Cabinets (both Left and Right)
• Purchased and Installed new Shelving
• Make Main Sign changes immediately as requested.
• Install All POP/POP and Window Clings as Requested
• Etc… (Yes, I could go on…)

This, in a place Where Backline employees MUST wear Gloves when handling food, Frozen, Thawed, or Cooked. BUT, Employees handling money (items known to host the most amount of bacteria in the world) handle the exact same food, bare handed, while serving patrons. If only they realized.

All of this was worked under the supervision of 2 people, a Married couple; Makesha Maples and Sherry Shelton. I ran their background checks. It proved that nepotism runs rampant throughout.
Makesha and Sherry misuse this Arby’s Restaurant as if it where their own Kitchen.

Mind you, All this time, I’ve never received a TMTP Folder, nor do I have one. I never received a Name tag, nor do I have one, Heck, I only have two work approved shirts while performing the messiest jobs, Trash, Bathrooms, etc.. all while not owning Washing Machine. So, for me to consistently have clean shirts for work I must manually wash them nightly. I’ve only had 2 days (out of the 134 Calendar days) where I wore a Black shirt due to fact they did not dry in time, and I felt it was the right thing to do for cleanliness sake.
So.. when are we going to discuss PMA???
In Closing, Please accept my resignation from the Arby’s Corporation.
Regards:

Michael C. Iannazzo
Feb. 12, 2017

P.S. I have plenty more upon Request.

Cc: Jason Boyer, Makesha Maples, Sherry Shelton, Cardell Williams

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Carl Bond February 6, 2017 at 11:55 pm

Today I visit an Arby Indianapolis Indiana location inside the flying J’s and order 2 French dip sub and went to work I ate one went on lunch break later and notice the bottom side of my bun was cover moded I have picture and have been having abdominal pains diarrhea uncontrollable sweats.

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Julie Clawson January 24, 2017 at 9:16 pm

I work at Arby’s in Salisbury North Carolina and I received an award for helping a disabled coustmer and to my dismay I lost my pin it came from corporate and I am so upset but the clasp didn’t fit and the pin fell off my hat it was a bell like the one the customer s ring when we do a good job I would like to get a new one but I understand they are hard to come by I would love it if you helped me .

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Angie January 18, 2017 at 7:41 pm

I got a Hawaiian fish sandwich today at the Homewood, Al restaurant on 28th. Big mistake. Perhaps I should have known better because the last few times I’ve been there I got a slider and the bun was hard. So, back to today, Fish sandwich, well, now I have cramps, diarrhea and am nauseous, and I pretty much have an iron stomach. You have to really mess up to make me sick. I am so irritated right now, and in pain. Thanks Arby’s.

I tried to leave this on your contact form on your website, your contact form does not work properly.

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Don Patters January 5, 2017 at 10:34 am

Given that celiac and wheat related Allergies are now very well known and recognized, why isn’t Arby’s providing more attention and leeway to these very important issues? Why can’t Arby’s be more accommodating in their service to these millions who would like to be able to enjoy their roast beef in particular. the only way to get just the beef is to either order and pay for a whole sandwich with no bun – or even worse, order a cater platter with 2 1/2 pounds of meat. Don’t you think allowing an order for 1 pound of meat would be a gesture many more customers could afford and enjoy ???? Come on Arby’s get with the times, huh ?? It can only add business to your bottom line.

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Noboday January 3, 2017 at 11:27 pm

Store ID: #6628, suppose to be open until 10:30pm.

Pulled up to drive-through at 10:07pm. Lights were off on the order board. No response on intercom. There was a car in the drivethrough but the employees turned off all the outside lights and the interior dining room lights.

Well if you are going to close early can you change the posted hours? Because I literally GOOGLED the damn hours to make sure they were open before I left my house.

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Juanits December 31, 2016 at 7:22 am

My husband is a dialysis patient. He is unable to drink dark cola drinks. WOULD BE NICE IF Canada Dry Gingerale was offered too.

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Edward Fleck December 12, 2016 at 5:39 pm

I love Arby’s and would love to have one closer to where I live. (Ridge,New York 11961)
There is a Wal-mart in middle island that’s close by and the McDonalds inside the store is closing so I thought it would be Perfect for you guys to :
1- be inside a Wal mart store…..win win
2-be close to my area. Win for me. Just some “food” for thought. Thks for reading and keep growing

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Dan Skop December 2, 2016 at 3:14 pm

On 12/1/2016 I visited the Arby’s on Niagara Falls Blvd. in Amherst, N.Y. next to Robinson road and ordered a Chicken Fayita. When I got to my table I opened it and looked at it. I ordered extra onions and there were just a couple of thin strings of onions and only a small slice of chicken. There was hardly any lettuce, only some small strings of lettuce, a couple tiny pieces of red pepper & a real thin slice of tomato, with mostly sauce. I went back to the counter and told them about no extra onions, little meat and little lettuce and the guy preparing it told me thats all we are suppose to put on it. I went back to my table and then left. This meal was not worth the $6.19. They got cheap on the entire product/sandwich by only giving me very skimpy thin piece of meat & hardly no vegetables that they list. Basically it was mostly bread & sauce. I also have never seen onions as thin as fine string & the lettuce as fine as wire. Then they cover it all up in the sauce so you do know whats in there till you start eating it. I called the 1-800 number & the other number listed on my receipt and left my complaint at those 2 numbers. I have not received any calls back from anyone from Arby’s yet. I guess I will never be visiting Arby’s anymore after this happened to me. I did not get a sandwich that was worth what I paid for it.
Dan Skop

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Tom Barnes November 30, 2016 at 4:43 pm

I purchased one of the new Fire-roasted Philly Angus steak sandwiches yesterday at the Arby’s in Toccoa, Georgia. Along with it I purchased a sweet tea. The tea tasted like unsweetened tea, with almost no sugar in it. Remember, this is the south where we like our tea sweet. The sandwish was really good, although I couldn’t tell the difference in the meet from the roast beef sandwich meat. I think it was the same meat. It was good though, so today I went back to get another one. It had about half the meat, almost no peppers, very little cheese, and I looked for the sauce and couldn’t really tell that there was any. It was a big rip-off. The sandwich was so thin on one end the two buns were together. It was only about a half inch thick in the thickest part. The sandwich cost me almost $7.00. I got a root beer because the tea is not sweet, but I also got a mint-chocolate milkshake, except there was absolutely zero chocolate in it! Yesterday I had one and it had pieces of chocolate and chocolate swirled in it. I asked an employee if it wasn’t supposed to have chocolate and she said yes, but made no offer to correct it. I have decided that the manager is trying to maximize profits at her store to look good. Almost no sugar in the tea, no chocolate in the mint-chocolate shake, no sauce, little cheese, and roast beef on the steak sandwich, and almost no syrup in the root beer. It was so strong with carbonated water and no flavoring that I could barely drink it. No doubt they are making a bigger profit with all those savings, but they have lost a darned good customer. I have been eating there at least once a week, but no more. I’m through with Arbys and I am going on a rampage to tell everyone I can about how I got ripped off.

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Alta j Schaeffer November 20, 2016 at 5:04 pm

Hello,
I have been buying the same thing Fr Dip w/ extra meat for eons.
My husband went through the drive threw at store #233 the 17th
Unlike him I always check my receipts.
$4.89 plus FOUR $1.00 charges I guess for the extra meat.
Total $8.89 for one sandwich!
Holy cow is this correct??
I could have went to a sit down restaurant for the price of this sandwich.
Please advise,
Thank you, A Schaeffer

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Candace Hogan November 15, 2016 at 9:12 pm

I was recently fired from my shift manager position at store 1187 in Utah. The way it was handled was completely insulting. I left one Sunday morning from a friend’s house, and I got lost on my way to work. I was 40 minutes late. I’ve had a history with tardiness, but I always made it clear why. I was working two jobs, and my personal life has been a wreck. Still, I was told I was up for promotion and I wasn’t an employee worth losing. Anyway, when I pull in a parking spot, I saw another shift manager and a team member giggling and staring through the window. As I walk inside, they run to the back. I tried to talk to the other manager on duty, but he cuts me off and tells me to call the general manager before I clock in. I’m very confused at this point. When I ask why, he tells me that he was instructed to have me call the GM if I was 30+ minutes late. I seemed to be the only one who never got that message. I have proof of what I was actually told about Sunday morning. When I called the GM, it was staticky and I never actually spoke to her. I sent a text that never got a reply. I waited 10 minutes for someone to explain what was going on. Finally, the assistant manager showed up (apparently to cover my shift). The only things he ever said to me were, “give me your store keys,” “call Cici (GM),” and then “I got it” when I asked him to ring me up for some food I had made previously. I sent multiple texts to both the general and assistant managers with no sort of reply at all. I never was officially written up for being late. I had only been written up once before because of something unrelated. I was not expecting this at all. I was treated with kindness and I was always helped with personal issues. This caught me off guard, and I did not deserve such disrespect.
– Candace

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Jeff Bruner November 10, 2016 at 4:05 pm

GREAT EMPLOYEE! NEEDS RECOGNIZED

Unfortunately, there aren’t many Arby’s by me, so when I see one during my travels I stop! Today, I happened into your store #0604 in Romeoville, IL. As I approached the counter, I noticed a few people waiting for their order and an older couple about to order. Let me clarify by saying that this couple must have been in their 90s. She used a walker and he used a cane. Each was placing a separate order and paying individually. As you can guess, it took quite a while to handle these two. The young lady at the counter, Natalie was on her name tag, could NOT HAVE BEEN MORE PLEASANT! She took the time to fully service each of them. Throughout the change and dollar bill counting. ALWAYS SMILING AND SPEAKING TO THEM LIKE A TRUE ANGEL!!! THEN, without hesitation, she walked around and delivered both of their trays to their table. Of course, none of us at the counter would have ever expected this from a young person probably making close to minimum wage. Unbelievable, while I am typing this, the couple was leaving and the gentleman range the bell 10 times!!! I travel at least 5 days per week and eat out often. That said, this is the first time I have ever written a company regarding a great employee. Please do whatever your company allows to recognize this young lady. Please keep me posted as to her award and response. If she is representative of alkaline of your employees, a BIG THUMBS UP!

Respectfully,
Jeff Bruner
708-828-XXXX
jeffbruner23 at yahoo.com

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Maria Aguirre November 7, 2016 at 8:02 pm

RE: Canton, GA Restaurant

Went to the location in town with my two kids, ages 6 and 7 on a Saturday afternoon. A customer complained to the manager that my kids were “too loud”, which they were not. They were being kids laughing and enjoying their meal. Anyhow, the manager asked us to leave because we were too loud. I did not know what to say since this was a first for me. We are a normal decent family trying to enjoy a nice meal. Is this restaurant not kid friendly? Has anyone out there experienced this situation? At that point, I was angrier at the Manager for not knowing how to handle this. We have eaten as a family in four star establishments and were never told my kids were “too loud”. My conclusion is that the deep South needs customer service etiquette. I have since learned that Arby’s Corp offices are in Atlanta. That explains everything!!!! No more Arby’s for me!

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Tom Barnes November 30, 2016 at 5:12 pm

Seems there are serious problems with Arby’s in Georgia. Wonder if the same person owns the franchizes in this North Georgia. The Toccoa, Georgia store cheats on their food. Little meat, zero chocolate in the mint-chocolate shake, almost no sugar in the sweet tea, and very little flavoring syrup in the soft drinks. I reckon it is to save on money and maximize profits. Well, it won’t work. They are just going to lose customers. The shame of it is that they could build the food right and sell lots of food and make a good profit, instead of cheating people.

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Glyn Thorman November 6, 2016 at 1:47 pm

So the St.Louis Park, MN Arby’s sold their total allotment of 100 venison sandwiches in 15 minutes of opening, the first day. This location is in the heart of Minneapolis and the only one in all of Minneapolis/St. Paul, MN doing venison. And offering a non-Kosher meat in St. Louis Park, the largest MN Jewish community. What were you thinking? How to piss off a thousand hunters who drove there only to be disappointed? Success at irritation – that’s what you did.

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Tim Bergen October 28, 2016 at 12:29 pm

How come you closed your Wayne, NJ store. There are no other Arby’s close enough for me to get to?

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Tim October 28, 2016 at 7:37 am

Why not Missouri for the venison sandwich? You say you are trying them in states that deer hunting is popular, check us out. I think we have more deer hunters than Tennessee. I would love to see it offered here.

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Linda Coyle October 27, 2016 at 1:51 pm

Please! Build an Arby’s in Cleveland, GA. Our town is growing and we have a new Taco Bell that just came in near our fairly new Wal-Mart and they are building a gas station/Bojangles. We have Zaxby’s Chickfila (relatively new as well), McDonald’s, Burger King and Dairy Queen, Subway and Dominos. They are building a Little Ceasar’s now.

We have NO ROAST BEEF OR RUEBEN SANDWICHES UP HERE…HELP!!!!!

I’m not the only one that feels this way either!

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Tom Barnes November 30, 2016 at 4:51 pm

If it’s anything like the Toccoa store, you don’t want it. They cheat you on your meal here. Read my complaint. Sweet tea had almost zero sugar. The Angus beef sandwich was very expensive and I would’ve gotten more meat on the regular roast beef sandwich. The meat looked and tasted like the regualr roast beef. Almost nothing else on it either. A real rip-off. The mint-chocolate shake had zero chocolate. The root beer was mostly carbonated water. I reckon the manager is trying to maximize profits by cheating on the food, but I won’t go back. When I complained to the manager, she turned and told the food preparer to be careful to spread out the meat over the entire sandwich. That wasn’t the problem. There wasn’t enough meat to spread over the whole sandwich. The buns touched it was so thin. Believe me, you don’t want an Arby’s in your town.

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Shawndra Young October 11, 2016 at 7:56 am

I am an employee of arby’s on pine st. Spartanburg,sc and I was discriminated against for my religion. I am Muslim and I wear a headdress. I was forced to remove my headdress while at work which is against my religion. Someone please do something… Mr. Webb the manager of pine st arbys threatened to send me home if not removed. Forced to wear hair net when no one else in the store does.

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Shawndra Young October 11, 2016 at 8:04 am

If not handled I will take legal action.

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Jane September 10, 2016 at 3:45 pm

I was a worker at Arby’s located in Montgomery, AL. I was told that I had to take my hair down because of the color. Remind you my hair was not any outstanding color, it was a natural color. Everyday I came in it was always something about my hair. I went and read my handbook and on page 34 at the bottom it does not state anything about my hair color that was a natural look. I presented that to my manager and they still told me to take it down. Also they are very rude, lack of management skills, and their restrooms are dirty and hot. They show no care or concern for their employees. I advise you close them down for good!!!!!!!!!!!!!!!!!!!

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Stephen crow September 5, 2016 at 6:15 pm

I just saw the new arby’s ad. I’m just wondering whose bright idea it was to try and trash Chik-fil-a. Whomever it was is a moron. That company does more for the communities than I have EVER seen arbys do. The most you have going four you is the James Earl Jones voiceover.

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Riley October 5, 2016 at 7:33 am

It’s not James Earl Jones even.

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Tom Barnes November 30, 2016 at 4:56 pm

I think it’s shameful for Arbys to run commercials claiming they have the meats. Yeah, they do, because they don’t put them on the sandwiches, they keep them for the employees. I reckon if they cheat enough customers, they can build big fat sandwiches loaded with meat for themselves. I’m done with Arbys but not done complaining for the next 12 months to everyone I can. I want to share the information about Arbys with everyone. Their commercials and pictures in their restaurants depict wonderful looking sandwiches loaded with meat. Go buy one and they have less than half of what is pictured, and in fact today, had about a fourth of what is pictured, if that.

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sikeston mo crew August 25, 2016 at 9:41 pm

Tried to find a email address to report to corporate but couldint, I want to inform you of hostile work enviroment by our district manager cherl j , She was caught having a affair
with a direct supervisor which his first name is tim whom doesn’t work for the company any more, but she has made life hell for everyone because she got caught by her husband, And now it caused my boss Maddie to quit because of what she knows of all of it she needs to be investigated she has created such a unbearable work environment and we lost a good employee, she didn’t want to say anything in fear or reprecussions so she decided that quiting would be best. Also we were told she was in an accident because she was on the phone with tim her new lover

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Jessica August 25, 2016 at 8:30 pm

Today i stopped at the : 7790 Beechmont Ave, Cincinnati, OH 45255 location Arby’s to get me some food to take to work with me to eat tonight and tomorrow night. I got the loaded curly fries, two chicken sliders and two roast beef sliders. Well i ate the loaded curly fries as soon as i got to work and with in 30 min i was running to the bathroom with an upset stomach and diarrhea. I will no longer go to the arbys location because of this. I love Arbys but i don’t know know if i will ever go to another one because of the bad experience i had. the loaded fries was the first thing i had ate since 1230 last night so i know it couldn’t of been anything else i ate today.

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Rochel August 23, 2016 at 1:06 am

I went thru the drive thru window on Sunday Aug 7th after a long drive back from Montana and I pulled up to the order box at 9:50p…they didn’t close til 10p. Anyway as I said hello into the box all the lights went off so I drove up to the side pick up window where I saw 3 people inside. I knocked on the window and they ALL looked at me but nobody came to the window. I knocked again and this time they all went to the back area. I slid the window open and could hear them talking so I said Hello and they all became very quiet. I said, “Its now 10p yet Id like to place an order” and nobody responded. I asked to speak to the manager and still nobody came to the window so I slid the window closed and went to Burger King. This was horrible service. I wont be going back there again

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lisa August 19, 2016 at 8:05 am

went to arbys yesterday between 12.30-1.30., in the key largo fl location.
bought 2 roast beef burgers & a small coke came to $10 & some change.
everytime I go I specifically ask for 2 rb burgers with EXTRA meat and this 2nd time
around again no extra meat. I should have looked but was busy & just trusted that would
not happen again. not happy, and sadly I love going there my 2 times a week.

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Keith Halverson August 3, 2016 at 8:23 pm

I have been.to the location on Johnson CT in Des Moines Iowa 3 times and all 3 times my order was either wrong or substandard. This trip the drive thru order was wrong and had 3 sandwiche’s and a whole meal. Only 1 item was right. The others was totally wrong or not ordered. I only asked for 2 sandwiches by themselves. When I went back to get my sandwich corrected and recieved my money back then when i got home it was wrong once again!!! Never will I order here again. This is ridiculous!!! Last time I was served a warm shake and supposedly corrected and wasn’t then also. They just added more shake base and called it better.This place needs shut down if they can’t do the job!! The new meatball sub is disgusting! Ruined our meals for the last time!

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Rob July 26, 2016 at 11:26 pm

This a 2 part. Last Saturday around 8 pm we want to the Arby’s by our house waited in line for 15 minutes before I went in to order. When started to order I was told in a severely poor fashion. We don’t got no more meet alz. We got is bird So we left. We where shocked. The way she spoke and the way the store looked. Fast forward to today. Same lady doing drive threw couldn’t understand a word. When finally got order half way right. I Said I’ll come in. And AS I WALK IN. I HEAR HERE DAY. THAT DUMB WHITE BOY COMING IN!!!!!! I was furious. And your manger just looked at her and me and she began to talk. I informed them we won’t ever be back. And also would be informing all our family and friend. Arby’s if this is they best people you can hire. I am sorry. People like her will ruin your store and make it to where guest won’t come back. Sherwood Arkansas. Kheil ave store

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Nick July 26, 2016 at 3:17 pm

Abby’s on State ave there service is crappy and we’re very rude to my wife who is pregnant with our child and has to work with rude crew members as well as management is only getting 36 hrs . a wk:
The floors of the store are dirty and greese with no wet floor signs (1)
The restroom (men&women) are filthy. (2)
My wife didn’t get a chance to have a break or time to eat. (3)

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William schmidt July 25, 2016 at 6:46 pm

Akron arbys should really look there order over before the customer’s leave. Driving back is not a option is it ,not a 15 minute drive. We did call them and they saw the food was on the rack and said sorry.

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Bryan Chan July 24, 2016 at 3:59 am

I am a fan of Arby’s menu items, and patronized many Arby’s restaurant. My biggest concern is that as a regular patron of Arby’s, I felt that I have been treated poorly today as I treated a friend of mine to dinner tonight. Was it because the way we look, how we were dressed. We worked a long hard day painting a house and we did looked the part.
I patronized Arby’s #7447 in Stockton, CA. We we came in to order, we were very cordial and respectful to the cashier. We placed an order at 8:41pm, waited for about 10 ten minutes, and then received our order at approx 8:50pm, (we dined in). At about 8:59pm, Rebecca (shift manager) came over to us and told us “we mandated that we had to leave in 2 minutes”, because the dining room closes at 9pm, store policy.
I was a bit shock to be forced to leave when we barely got started on our meal. I asked why, and Rebecca said it is company policy that the dining room be closed at 9:00pm (on a Saturday night?) for they had to clean-up the dining room during closing time. I must admit, Rebecca’s attitude was no charmer. Her mannerism and attitude struck a cord, for we felt like she treated us as though we were some second class citizens. (Maybe we should have gone home, showered, got dressed properly for dinner, and then come.)
That wasn’t the case. We had a long day and we were hungry, and came to Arby’s for a nice meal to enjoy, “sitting down” and not expected to be rushed out after barely receiving our food. This is a first for us to be treated in such a manner. In fact, we felt so embarrassed, we didn’t even finish our meal and left. If this is the way management staff are trained to handle customers, (after being a patron for over 20 years), we will no longer be patronizing Arby’s anymore. An odd fact about this restaurant; this Arby’s has a restroom located outside the restaurant, at the back of the building. To access it, you will have to go outside, walk around the building dodging cars on the drive-thru line, and then try to enter a red door to the restroom. Word of caution, don’t expect to use the restroom after dark (even if you are a customer), because “after dark” NO ONE is allowed to use the restroom. At one point, we had to go so bad, we had to go to the Jack in the Box next door to use their restroom.
Shame on Arby’s for hiring such poor managers with such attitude. Rebecca should be doing some other type of work. All she is doing is chasing customers away. We felt that we wasted the $11.98 we spent that evening. Guess where we finished our dinner at? You guessed it…..Jack in the Box next door. Great food and exceptional service. Plus, their dining room is open until 10pm on a Saturday night.
Shame, shame, shame on Arby’s..

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Gina July 23, 2016 at 4:21 pm

We went to the arbys on Highway 58 in chattanooga, it was 3:55 and all the door were locked without a sign on the door to explain why. I went to the drive-thru and asked why the doors are locked and the man said because they were short staffed. I left then called the manager, she said the same thing. I understand being short staffed but it was 3:55 in-between lunch and dinner.. there was one car in drive-thru. … ridiculous!!!

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Tim MORGAN July 20, 2016 at 1:21 pm

I work near you store #6796 and have averaged eating there at least once a week during 2016 . However, after today’s visit I will not go back. Honestly I can NOT remember more than one or two times my order was correct. I go thru the drive thru and once the “automatic” greeting and sales pitch (which I actually didn’t hear today) is finished I have to wait for the “live” person to ask the same exact questions and give the same sales pitch. Then I usually have to repeat my order a minimum of two time but often three. I order the same thing every time~med. roast beef meal with leaf lettuce, tomatoes, mayo, onion rings and a large tea half sweet and half unsweet. EVERY time I half to repeat it usually one part at atime because the cashier can’t(doesn’t) listen but goes thru the “script” while talking over me as I try to order. Today’s visit was the same as usual except for the recorded sales pitch. Again, the store number is #6796 order #336 on 7/20/16. Today I got leaf lettuce(it’s usually not), tomatoes, onion rings but NO mayo and I received a large Pepsi instead of tea. My rather simple order is almost always wrong. I don’t know why I expect anything else. I will find a different store if I EVER want Arby’s in the future.
In fact the problems with ordering are the same at all the stores. So I’ll just eat somewhere else. No great loss for you but….
Just so you know my email will just dump auto replies.

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Tom Barnes November 30, 2016 at 5:08 pm

I am not surprised at all the problems I am reading about Arbys. I had pretty much quit eating at Arby’s a few years ago because they cheated on the amount of meat they put on the sandwiches. Then a new manager came along and things improved, so I started frequenting Arbys again. They recently remodeled the store and a manager, maybe a district manager or franchise owner, came into the store and things really improved, or so I thought. I’ve been eating there quite a bit this year and then it totally fell apart. Now they cheat on EVERYTHING! If they cheat everyone else as bad as they did me, they will be making twice the profit. I’m done with Arby’s.

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Bridget Hamm July 20, 2016 at 6:09 am

I had went to arbys in dyersburg TN lastnight after work to get something to eat and when I got all the way home I had got ready to open my medium roast beef sandwich to eat and my bread had mold on it…. That is disgusting!!! As a prior arbys employee there is no way to will not notice MOLD on the bread as your fixing the sandwich Just plain GROSS

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concerned employee July 20, 2016 at 3:41 am

I work at an arbys in Michigan and honestly I have had several jobs befor hand and I have never quite had a job like this befor I am honestly embraced to say I work here for starters I have been an employee of arbys for a while and I have seen many people come and go and honestly the store is a joke we do not actualy have a manager it is ran by three shift leaders we are severely under staffed the hard workers are cut hours to give the slackers and minors more hours when the people who actually do our jobs have family’s to provide for we are treated like children several of us have tryed stepping up to the opportunity of shift leaders and we are treated like we do not have any sort of knowledge of anything our schedules are all over the place even after filling out an availability form and any complaints we may have we are better of just bitting our tongs unless we want to be written up or loss our jobs we are allowed to be belittled by other employees with out consequence I have reliable proof of letters being posted all over the store stating how we will be written up or fired honestly this is ridiculous we get in trouble for our jobs not being completed but personally as a parent my time is precious so when I and other co workers are punched out by our shift leader I am no longer on the clock and refuse to do anymore work in sorry I do not work for free when I have children I need to provide for on top of this there are several people for a known fact that are doing some major drugs in this store and have gone to rehab several times and is listed in paperwork for this store but refuses to hire actual dependable people to keep drug addicts who help none what so ever there have been several times where these people have been caught falling asleep while at work the higher employment knows about this and yet refuse to do anything that causes danger to not only them selves but other staff and customers I believe that there should be random drug screening done I also believe it should not be one persons job to do the work of 7 also the should not only be three people working on a weekend when there is a lot of traffic I seriously need to know who I need to talk to about straightening this place up because something needs to be done IV tryed talking to the manager and have been publicly humiliated for my certain concerns instead of coming to me like a manager should about the problem it is made known as my problem being a joke and is of no real concern which also in this i have proof to I’m pretty sure there are laws for things like that and I’m also pretty sure IT is against the law for another employee to touch your time card I know I’m not the most intelligent by far but I do know what is going on here is not right something really needs to be done because this is really going to far all of the staff at this arbys is looking for new employment because we should not be subjected to be treated like this or be put at risk because of others ignorance some one please tell me what steps need to be taken to fix these problems

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Lori Stone/Michael Stone July 19, 2016 at 3:08 pm

My wife was at store 6071 today. While there, she was hit on by what appears to be a married employee with no morals. This is not the first time. The young African American male has done this before. First inside and now through the drive thru. She went through the drive thru this time, to avoid the harassment by him, but she couldn’t avoid him. This action needs to stop. We will no longer east at your restaurant and we will inform everyone we know about this. As an employer, you should maybe screen your employees a little more.

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david guthrie July 19, 2016 at 1:27 pm

my name is harvey mcgee ,wilburton,okla74578 i am using my brother’s internet info. i have one of the greatest ideas for your sandwiches. if you can pay me $15 million tax free u.s. dollars. please send me an email to guthriedavid14 at yahoo.com with your reply.

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Mrs. Parham July 19, 2016 at 12:48 pm

I think the local loves Park Arby’s is a joke. The associates sleep with each other and cause problems in families lives. For example the worker Anna approached a married coworker and now caused my marriage to get seperated. She sends nasty photos of her self to my husband. Or a prior manager who also slept with a Co worker and she also ruined a house hold so much for a family place to eat uehave nothing but drama there and it is sickening what type of company allows their Co workers to be in personal relationships in the workplace. U need new staff and management this is sickening…

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Kathy Love Arby's Food and Service July 17, 2016 at 9:56 pm

Thank you to the Riverside, on Hole location
I come here after Work and enjoy a classic for my son and a French dip for me.
And everyone it’s hot and I ask for extra ajus and horsey sauce and the cute drive thru girl Melissa ( she had the BEST) personally for a fast-food restaurant I’d say my hats off to you young lady. I believe you put a smile on many customers face, I truly believe you seem to really enjoy your job!!
And you do a good job upsellig me too!
I enjoy the cream shakes a bit toooo much, but, thanks agin for having me try one, two, three… Ok, it’s been probably ten..
Your staff are clean, and the place at night is VERY clean
Thank you, I enjoy bringing my family in a CLEAN place to eat close to home and then drive thru when we go to the drive on and the the food s STILL delicious and hot!
Please Managers, take the to Thank your employees for the Great Jobs they do there…
I see them cleaning all the time and working hard…
I buy food a average of 3-5 meals a week.
It’s that awesome there…
It’s the service with a smile I get from Melissa and the others, and the food is awesome and tasty ; )
The managers are doing something right!
Keep up the Awesome Job Girls/Guys..
Kathy E.
Riverside CA.

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Dar July 15, 2016 at 10:08 pm

My husband and I love the new commercials with James Earl Jones as the voice. Great ad writers…. They know what they are doing. Also love the buffalo chicken sliders and jalapeño beef sliders. AWSOME!

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Tom Barnes November 30, 2016 at 5:17 pm

I don’t know where you live, but read my complaint and those others have posted. The only truth to the commercial with Mr. Jones on it is that Arby’s apparently does have the meats, because they’re not putting the meats on the sandwiches in Toccoa, Georgia.

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Tom West July 15, 2016 at 2:36 am

HATE the new food trays, they are too small.
Was just at my local store tonight and BARELY was able to fit a Max sandwich, LARGE fries,LARGE drink and 4 cups of ketchup on the tray.
PLEASE bring back the larger trays like you used to have.

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Michael July 10, 2016 at 3:39 pm

I use to eat at Arby’s all the time. Ever since these commercials have been out with that annoying voice that is so loud and obnoxious, I have not been back since and I will not. The commercials are so annoying. It makes my skin crawl. There is no reason to be so obnoxious with the advertising of your product. Once again, I refuse to eat at Arby’s while these commercials continue.

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Kimberly Bomar and Stephen Tanner July 9, 2016 at 6:25 am

My fiancé and I ate at the Decatur store on Spring Ave. we ate there for lunch 3wks ago. We got food poisoning. I am just now able to light stuff. Still weak. So is Stephen. We are not eating at Arbys again for a very long time. I wonder if we can file a lawsuit? Don’t want to do it but I think something has to be done for them to get their crap together. There was children eating in that day and elderly people. So yes I want to sue Arbys for giving me food poisoning. We will settle out of court for the right changes and for a dollar amount that could pay Stephen for lost wages and for our pain and suffering. Something has to be done.

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Austin Salter July 7, 2016 at 8:10 pm

My complaint today is about the arbys in Ogden, utah on 12th street.
An employee, who happens to be my girlfriend, has been repeatedly harrassed by another employee. The manager Chantel West has instead chosen to punish my girlfriend and threaten her with her job, rather than speak to the male employee doing the harrassment.

My girlfriend has threatened to press charges because of this incident.

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Susie July 6, 2016 at 5:44 pm

Something needs to be done about the manager at the store in Showlow Az…she gets very nasty with her employees in front of customers…I believe her name is Mary Jane…if she can’t handle her position she needs to step down…I don’t like seeing our young people treated like this or for that matter anyone being treated that way…something needs to be done quickly!!!

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Adam roberts July 2, 2016 at 8:34 pm

Really…….no more chocolate turnovers?!? Ridiculous!!!!!!!

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Fred Weaver July 2, 2016 at 4:26 pm

I have to say that your company has the worst customer service on the plan. You make your customers wait forever to get their food when they go inside your restaurant. When you get home with your food and realize it’s wrong and go back and request a refund the manager on duty argues with you tells you she gave back the correct change when she didn’t I got short-changed when I asked for the owner’s name and phone number she cops a major attitude refuses to give it and starts yelling in front of other customers and in front of her employees trying to degrade me. You can’t yell at a customer and expect them not to yell back. If you are that hard up for the money that you didn’t give me back what was due to me maybe you should ask your boss for a raise.

It’s only a simple job that you people have to do if you have to take everything so personal and get your ass up on your shoulders when a customer confronts that you’ve done something wrong lock your doors and stop letting people in.

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Mark Hughes July 1, 2016 at 2:42 pm

I stopped at the Arby’s in my hometown at the Loves Truck Stop in Ozark, AL to try to get lunch. I waited over 10 minutes in line while the employees behind the counter played grab butt with three mechanics that come in from the Loves side in front of me. I’m a very very patient person but I can only take so much of immaturity. On the 12th minute when the person behind the counter was finally taking my order I was in the process of telling her what I wanted when one of those mechanics came back up and started talking to her about cooking his food at his house or some crap. She immediately interrupted me and went straight to him. That really pissed me off so I told her that I wasn’t going to wait anymore and I left the restaurant I was polite and I did not curse at them even though I really really wanted to. I will never go there again and I will encourage my family members and friends in the Ozark area to never go there again because of how rude they are. My wife does not go there and she encourages me not to go there already but I decided to take this chance while she was at work and boy was I disappointed. The Arby’s Corporation seriously needs to check on the management there because if they keep pissing the locals off they’ll only have the people who don’t know any better that eats there. Maybe that’s their goal I really don’t know. I think it’s time that Arby’s needs to get on board with the kiosk so you don’t have to interact with any rude employees.

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cora rammon June 30, 2016 at 8:01 pm

My husband and I recently went to the Arbys off of north west broad street here in Murfreesboro TN. store number 7860. only to see two managers a short young skinny girl and an older (way older) skinny old man kissing in front of the building. We were so disgusted with the display of affection between two managers at their place of work that we decided to leave. Just today we went to a different location store number 8081 and they were at this location as well kissing in the freaking parking lot!! Do these two managers arby hop or something? Thats not a very good image for the company.

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Brad June 30, 2016 at 1:14 pm

I went to the arbys at 22820 Harper Saint Clair Shores for lunch today at 12 pm. I very often go to this arbys as they are pretty quick nice and good service. Today was different, while I understand there are fish flies around there fish flies throughout the store including dead next to the pop machine, in the pop machine, dead bug on the sauce. This was terrible. When I asked the person at the register if there was fish flies in the cook area she said no but didn’t even check. Normally the bugs don’t bother me but my anxiety was so high. I ordered a meal and didn’t even get the drink because the bugs swimming in the pop machine. Also while they were making my 2 club sandwich there were litterly 4 people serve in front of me while I waited 15 mins for 2 sandwiches. This was the worse trip of my life and will not be visiting here again. I also took photos and I think I should notify the health department at this time of these conditions.

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Susie June 27, 2016 at 10:36 am

I love your food…but the manager at the Showlow Az store is very mean to her employees!!! I have been in there when she is yelling at them in front of customers…putting them down and have even witnessed her throwing things… I got her name off her badge one day when I told her she was wrong with the way she treats them…it was Mary… I think something needs to be done cause our younger generation needs to have a better experience with a job…

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One MAD Momma! June 26, 2016 at 12:46 pm

First I would like to say that ppl in general are quick to complain but not quick
To compliment! You can’t stereotype EVERYONE based on one bad experience at a place of business!
My 17 year old daughter works at an Arby’s in Murfreesboro Tennessee, and is an exemplary employee… Never misses work, very friendly, respectful and courteous to ALL of her customers.
She works drive thru a lot and this past week she had a hostile customer who raced to the drive thru window because my daughter asked him what he would like to drink with his combo and the intercom cut out and he claimed that she cut him off before he had time to answer. He wanted to talk to the manager… Even after my daughter apologized, in which I don’t even think she should have given his cruel nature.His wife who was in the passenger seat was taking pictures of my MINOR daughter! The hostile man then got Corporate’s number and said he was going to call and complain!
I have news for this mean couple… It is unlawful to take pictures of a minor at their place of employment and I WILL find out who you are per Corporate and I WILL see you in court for harassment of my MINOR daughter!?
How dare you!
I would think that a lot of parent’s would agree and feel the same way as I do?

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george June 23, 2016 at 11:45 pm

please bring back the fish sandwitch.
its very good.

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L. Silvestri June 22, 2016 at 2:09 pm

I spent almost one hour today trying to find out about an order I placed on your web site. I called your 1-800-599-2729 FOUR times and each time got a recording saying thanks, etc., someone will be with you in 3 minutes. That repeated every 10 seconds and even changed to 2 minutes and again to 4 minutes. I called back FOUR different times and got the same nonsense. I called local Arby’s to report something wrong with that number. Of course, they couldn’t help.and gave me local number for main office in Phoenix. They couldn’t help me either and I got the Atlanta #. Called 1-678-514-4100 and told them I wanted to complain.They connected me with that same old recording that I got that kept repeating itself every 10 seconds..Disgusted I wanted to complain to a live person and tried to connect to PAUL BROWN, STEPHEN HARE AND GEORGE CONDOS without any success. Couldn’t get an email address to send to you. What a way to run a business!!!
Love your sandwiches. You WERE my favorite fast food place to dine. I am so frustrated after having spent over ONE HOUR on the phone trying to straighten things out. I still don’t know what happened with my Gift Card order.Will someone PLEASE get in touch with me?
i cannot go through trying to reach a LIVE person there again.

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Brandi Evans June 16, 2016 at 11:40 am

The South Hill Arby’s has been without air conditioning for about a month. It is way to hot to eat in there. When you work outside and get a quick lunch and want to sit in the AC for a few minutes Arby’s in south hill Virginia can not even offer. I am sure with the heat in the building it can’t be good for the food. When you ask when will it be fixed they say August. What in the world August. Buy a new unit it could be fixed in a week. All I have to say is I feel sorry for your employees and the customers that go there not knowing. You should fix this problem ASAP or close the bussiness until it is fixed. All I have to say is Arby’s must NOT CARE about there employees or there customers to keep not fixing the air conditioning. This is crazy for a bussiness to be like this in this day and time really Arby’s get it together. I am sharing this info with everyone I know.

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M. Snyder June 14, 2016 at 2:54 pm

Wow. Just witnessed the most unprofessional conversation between several employees and the management. On the floor, having lunch and they’re discussing the “poor performance ” of another employee in front of customers, and talking back and forth between themselves as if there’s not a customer in the store! Ridiculous. Unprofessional, and in poor taste.

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Unknown June 4, 2016 at 9:03 pm

I’ve worked at Arby’s since February of this year. I have no training in anything except front counter and the fryers. My hours have been cut tremendously because my managers refuse to train me. I got wrote up for being sick recently. There are policies you have established that are ridiculous. The store I work for has over hired and is horrifyingly disorganized. I could go on but I really don’t feel like typing a book.

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Marilyn Modglin June 3, 2016 at 6:45 pm

Took a coupon to Arby’s in Pryor, OK and ordered the grilled chicken sandwich and got home with fried chicken sandwich. I don’t eat fried food plus I life 13 miles from the Arby’s. I was really disappointed and had no dinner.

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Hector June 2, 2016 at 3:12 pm

I am a manager and have worked for Quiznos and Panera bread. The quality of your meat at the Salem church road location in Fredericksburg, VA is very poor. Just looking at the tan leather looking roast beef. I would even say it looks processed. Not fresh carved. For the money your company charge, I would think you could get a better quality of meat.

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Tom Barnes November 30, 2016 at 5:24 pm

I remember eating at Arby’s beginning in 1969 in Indiana. They had the roast beef slow cooking on a spit and would slice of the beef. I believe it is now made up of meat scraps, pressed together to form a solid slab, and then very thinly sliced. I don’t like their roast beef anymore. I have been eating other sandwiches though, but have been really cheated on the quantity of meat. The specialty sandwiches are expensive and I don’t mind paying more as long as I get a reasonable value for my money, but I have had it now. The Toccoa, Georgia store is a rip off.

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Becky June 1, 2016 at 7:30 pm

I was very disappointed to learn that the Indianapolis area Arby’s locations will not be serving chicken salad this summer. This is my favorite Arby’s sandwich. The three chicken sandwiches they are test marketing in Indianapolis do not appeal to me in the least. My server at the local restaurant said she had already received several complaints about this decision. I hope corporate headquarters changes their minds about this.

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Jane doe May 29, 2016 at 12:19 pm

It’s been long enough since Arbys in Gardendale. They need a new store. It looks horrible and run down, everyone else has new stores why can’t Gardendale have one. It’s not like they head of Arbys doesn’t have enough money.

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AJ May 26, 2016 at 3:04 am

Good evening. Even though a lot of the comments are pretty negative on this post. I just wanted to give some praise to the manager who works at the 2820 SW Cedar Hills Blvd Beaverton, OR. I pulled in at around 11:25 pm. I wasn’t sure if they were closing up for the night. When I went through the drive through. I ordered my meal and then proceeded to the window. Once I saw they were closing at 11:30. While I’m sure it’s annoying to have people pull up that late after everything has been cleaned up. I really wanted to give praise to the manager. He didn’t give me a hard time or complain I was the last one in. He had a smile on his face and was very friendly. He handed me my order and asked if there was anything I needed. I said no. Thanked him and went on my way. I would like to see HQ or whoever is in charge to please send my regards to him and his professionalism and kindness. He went above and beyond. I didn’t catch his name but I’m sure if you looked at who was working on 05-25-2016 you will find his name. I’m asking that you please recognize him and give him a reward or honorable mentions. Thank yiu

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DOCBONEZ May 25, 2016 at 11:30 am

8th st & Cimmiron,HWY,Col Spgs,Col.
Hateful satanic, agressive VILE, clerks!! not my first trip to hell!!! i travel threw Spgs.Ive had to encounter their torture twice in 2 yrs!!! I asked for a small Orange shake & was snipped at!! With HATE for asking!!, I then asked about filtered water- more unbelievable rotten attitude for asking!!! She ( Tanya) then SNATCHED,, my MILITARY ID OUT OF MY HANDS!!! & as I demanded my ID back, she REFUSED!!! So she could read it!! i then slapped the counter & demanded my Army Id back soo loud, all the sad men in the joint could hear me!! Witch- still tried to keep my US ARMY ID!!!,, I started demanding service, names & numbers from the employees from the back!. i got my ID,, then realized, I had been to that sick twilight zone before!! And be treated like crap off the ground.
When is it going to stop?
Im surprised she didnt knife me.

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Joe Scarponi May 25, 2016 at 10:27 am

Hello,

On your website you show the Reuben sandwich with a link to the Nutritional Info which is in PDF. However, it is not on there. I am curious as to why you would put a link to something that does not exist?

Even though it states Limited Availability, the nutritional info link should not be there.

Thanks,
Joe

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Pam Rumsey May 24, 2016 at 1:49 pm

I picked my daughter up from school to have lunch with her, she choose Arby’s. I went to the one on 12th and Janeway in Moore Oklahoma. With only 30 mins for lunch, I decided to go through drive thru. We sit in drive thru for 15mins, I called the store from my vehicle and told who ever answered the phone that they have vehicles in drive thru waiting to order and that it’s been 15mins just sitting and waiting. Finally after the call they started taking orders. Then get to window and have to wait another 5 mins to get the food. I will never go to this store again. And if I have anything to do with it, I won’t eat at Arby’s again. Very rude manager ….. there’s much cleaner and better places to eat than this place …

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Mary Thompson May 22, 2016 at 9:41 pm

Arbys #6850 Wintersville Ohio

The speaker for the drive thru needs help. You can barely understand what the employee is saying.

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Kaitlyn May 21, 2016 at 9:03 pm

Hello, I live in Fort Worth Texas and visited your store on Beach and 820 this evening through the drive thru. I ordered a turkey n cheddar sandwich but the employee then told me “we don’t have that” I said oh really? I’ve ordered it many times before. He then said “it’s turkey and cheese” I said oh ok then turkey and cheese. He then told me my total and that was it, no pull up to the window, no “thank you”. So once I get to the window he says nothing to me but the total. I pay and then ask him, “so it’s going to be the melted cheese right? Just like the beef n cheddar?” He then just nods his head yes to me. Still not one word, not a smile anything. He then hands me my bag with still no word. I then ask for Arby’s sauce and he throws it in the bag and still says not one word. So I ask for his name and his name is Marshall. He is very rude and seems to hate his job. To top it off once I got home and opened the sandwich it was a little kids menu size sandwich with a half slice of cheese. Not what I ordered! I even specified with him if it was going to be the melted cheese. I normally do not contact fast food places about things like this but your employee was over the top rude and got my order wrong and I just thought you should be aware. Thank you

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Pat Kennedy May 21, 2016 at 12:47 pm

I live in New Jersey and visit your store in Washington Twp the other day I had a bourbon bacon brisket sandwich and it was excellent so I thought I would have the same thing today at your Woodbury store what a disappointment it was ice cold and they did not even put the bourbon sauce on it even the fries were cold. I will never go back to that store even though it is closer to muy home.

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Bill May 12, 2016 at 2:28 am

Gilroy , California had a Arby’s but owners closed it for a burger and beer location then family hostility and they closed it. Can you open it again as your store I’ll volunteer to manage it if you need a manager. Pay of course. Come back to Gilroy, California I ♡ Jamoca shakes.

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Ailucollin May 7, 2016 at 10:24 pm

I live in Lufkin and the only Arby’s close to me is 94 minutes away. Build another Arby’s in Lufkin. I love your sandwiches.

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Dana May 7, 2016 at 10:07 pm

Would you please consider bringing an Arby’s to Hardy, Va. 24101. West Lake, Booker T. Washington Highway, Smith Mountain Lake area. The only choices we have here are Wendy’s & several miles away a DQ, another several miles away a BoJangles. Arby’s would be a perfect Addition. Fast food land sites have already been plotted and ready. Just waiting for any takers. We have lots of residents & high school students in the area that need these jobs. Thank you!

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Tom Barnes November 30, 2016 at 5:29 pm

Better take your time and read my complaint and the others on here. You don’t want a restaurant that cheats it’s customers.

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Eric plasky April 30, 2016 at 1:56 pm

I was in the Norwood Pa.I received poor service from the a manager on Saturday 4/30. She gave my order in 2 parts when I requested that she filled my fries up she had a comment about it also when she gave me a value fry she said your welcome sarcastic

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Kynzie burns April 25, 2016 at 7:31 pm

I just visited Arby’s in London, KY. I paid almost $20.00 for my order. (The money isn’t the issue) as I went down the road I realized that my order was completely messed up. I took the appropriate action and called the manager, and she agreed to replace my order the next time I came by. Later on that night, I went to get my order replaced. I spoke to the manager, Tammy, and she was completely rude. She rolled her eyes, & slammed a bag on the table for having to remake my order. I continued to apologize and explain that I work hard for my money and I just wanted the right order. After she snapped at me and replaced my order, she made the rude comment that “people only want free things”. I will not be visiting this Arby’s again due to this encounter.

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Ami April 24, 2016 at 8:38 am

I am highly offended at your commercial advertising gyros. What you are advertising is not a Gyro as it would never have beef or turkey. Why not call them pitas. Stop offending your customers.

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Tammy Riegel April 15, 2016 at 9:47 am

I was just reading your coupon about getting a free Pepsi without ordering fake water…Is this what you think when I order water? I find that ad to be very offensive…! When I order water, it is because I HATE tea and I don’t drink soda with a meal….I truly drink the water. But, now, I wonder if the employee’s think I steal the soda when I order water!! Maybe other people do, I don’t!! So, don’t make a very public generalization about me!!

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lora sherman April 14, 2016 at 9:49 am

YOU KNOW I HAVE NEVER HAD A PROBLEM WITH ARBY’S IN THE PAST IN FACT I LOVED ARBY’S ..BUT LAST NIGHT THEY TOOK MY TEN DOLLARS ..WHEN I SAY TOOK I MEAN TOOK STOLE IT ..ALL I GOT WAS THE NEW LOADED FRIES WHICH WAS ONLY 3.26 I GAVE THE GUY A 20 AND 26 CENTS THEY GAVE ME BK 7.DOLLARS!!!! .I ASK ABOUT IT THEY ACTED LIKE I WAS JUST DOING THAT .I WILL NEVER AGAIN GO THERE MAYBE THAT’S WHY THERE’S NEVER NO CUSTOMERS THERE.THE REASON I’M WRITING IN CAPS IS BECAUSE I WANT PPL TO KNOW THE ARBY’S IN PRESTONSBURG KY IN FLOYD CO IS A THIEF .

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Jazmyn gamber April 13, 2016 at 9:00 am

Arbys on Linkin highway in lancaster pa I worked for within two weeks of pure madness I left. They had an employee make statements he was on acid, then there assistant manager cursing non stop making rude statements to customers and to an elder citizen telling him he’s taking too long most horrible place I ever delt with.

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Eric Cescolini April 11, 2016 at 5:12 pm

You guys had the best ham & @ a few months ago you guys changed it…. why? The new ham is terrible & full of fat…..bring back the good stuff

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Kathryn April 11, 2016 at 10:42 am

We wnt to the Arbys in Bryant Ar. We ordered 4 beef gyros. Two of these sandwiches contained multiple long hair in the sandwiches. Very disgusting! Literally made us ill.

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Samantha Fuentes April 10, 2016 at 5:23 pm

I must start off by saying my son and I generally have a mommy and son date about every 2 weeks where we do some weekend shopping and run by a local Arbys to get my sons beloved roast beef sliders….we generally have no issues at any of the 3 Arbys that are close by our home…however today has really made me second guess continuing on with this chain….after waiting at the drive through window for several minutes listening to the worker inside joke and curse I guess not knowing the Mic was on? I finally was helped…I ordered 2 chicken sliders,and a roast beef..a small fry and small drink… I pull up and pay and the ypunge man asked if I needed condiments…I did and asked for them…then he left the window rather annoyed that I did in fact want condiments…so I waited and waited and waited I understand perhaps some things weren’t ready and I was in no rush..but after about 5 mins of waiting the ypunge man came back and again asked if I needed condiments I again said yes and told him what we would like…finally i get the food and drive home…however once getting home I was slightly distressed to see that they in fact never gave me any condiments…but just shrugged it off..as no biggie..my biggest complaint was out food…literally everything was garbage I received the wrong drink…the fries were ice cold (literally) and the sliders…we’re horrid my son beloved roast beef must have been out all day the meat and the roll were hard and dry and the chicken sliders (which seems they used a cut up a chicken sandwich not the tenders they generally use) was so burnt it was rock solid…I’m really upset yes it was a cheap quick meal…but I could’ve easily went to any other fast food chain and spent my money there…perhaps I will next time..I have pictures of the food if needed

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Leannda Lowrance April 8, 2016 at 10:13 pm

I would like to praise a cashier named Andre at the Arbys in Belmont NC. Store 5991. He was incredibly polite. Very helpful and seemed to enjoy his job. I told his manager what a great job he did as well. This is the type of young man that people actually want working for them. You are lucky to have him.

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Lisa Graves April 6, 2016 at 8:53 pm

Your GMs are not trained very well. After reading some of the other comments I know that I am not the first employee to be treated disrespectfully. Your GM in Schertz, Texas is very disrespectful, not only to her employees but her managers and shift leaders as well. She takes offense to any criticism in the way she treats people. She constantly tells people to “use their brains” when clearly the employee is simply confused by her directions or has not been trained. She abuses her hard workers who have a work ethic while coddling those who don’t show up or call out all the time. And when she is questioned about any of it, the person making the point is the problem….never her. Something needs to be done. You will continue to lose good people because they refuse to be treated so poorly

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Delores Barry June 12, 2016 at 10:54 pm

Please renovate the Rincon, Georgia Arby’s Restaurant as soon as you possibly can. The formica on the counter that holds the condiments and Iced Tea containers has a huge piece that is missing and it looks terrible.
The floors are some gross dark brown outdated tiles and the plastic bench seats are chipped and broken, also get those bathrooms renovated too.
Corporate needs to renovate this store as quickly as possible. I believe if you renovated the inside you would receive more business because customers wouldn’t be so grossed out at the state of disrepair and dilapidation.
Please move this restaurant into the current decade.
Thank you kindly.

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Bradly April 3, 2016 at 11:40 am

Why whenfast food shown on poster or tv look deliouses good but when u get at the place it doesnt look the same as on tv and too you need to stop doing that to the people

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Bradly April 3, 2016 at 12:04 pm

Why when all fast food restaurant shown their food on poster or tv it look deliouses good but when u get at the place it doesnt look the same as on tv Also the food look whole way diiferent what up with that doesnt make sense to me

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Jake April 18, 2016 at 10:03 am

Why when all fast food restaurant shown their food on poster or tv it look deliouses good but when u get at the place it doesnt look the same as on tv Also the food look whole way diiferent what up with that doesnt make sense to me

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Tom Barnes November 30, 2016 at 5:33 pm

Arby’s brags they have the meats. What a lie. They may have the meats, but they don’t put much of it on the sandwiches. I paid almost $7 for a specialty sandwich and would’ve gotten more meat and a better sandwich with the basic small roast beef. What a rip-off Arby’s has become. I’m done with Arby’s.

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Dawn April 2, 2016 at 7:51 am

Will you please build an arbys in labertville michigan..they recently bulldozed an old carryout on one of the 4 prime corners…we have all major fast food chains..no arby’s though…and our mcdonalds sucks..worst service..food..and employee attitudes you’ve ever seen…many people in town complain about..come on in and take their business you’ll be welcomed. ..hurry ..get it done 😉

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Joe March 30, 2016 at 10:23 pm

You people are sick Now you are pissing on the Greek culture. Who are your writers? Why is a FAT BLACK man taking about cultures he knows nothing about. Talk pancakes VING. Talk Ferguson, Baltimore, looting. Something you know about. Pick your roles better. Anything for a buck fat man.

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shanna hawthorne March 29, 2016 at 11:27 pm

My son has words for Arby’s for over a year he was sixteen when he got the job in February he turned 17 ever since he’s worked there they have violated every minor labor laws known to man my son was never required to have a work permit up until 2 weeks ago over a year after he had already been working there they blackmail him they tell him if he does not work till 1 a.m. and 1:30 a.m. which is illegal that he will lose his job when he missed school for a week with a doctor’s note and by minor labor laws he would not be allowed to work his manager told him to not let his school find out and worked him all week time cards don’t lie so everything I say I can back up and there’s a whole lot worse going on I need someone to contact me immediately

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shanna hawthorne March 29, 2016 at 11:30 pm

Also I have never got to work for me he was just took off the schedule and it is causing my son to change totally he’s stressed out he’s irritable he’s failing in his home schooling it’s ruining his and my relationship and he feels like he’s between a rock and a hard spot because he wanted to go on the Marines and wanted to have this job until he graduated but it’s only caused our whole lives to be turned upside down.. my son has had more than enough stress in my family has had more than that stress to have to deal with all this on top of it we lost my father unexpectedly and now all this there’s no time to heal things are only getting worse because of Arby’s and the violations of labor laws

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Kaley March 29, 2016 at 4:04 pm

The Arbys in Sellersburg, Indiana needs to hire new people and fire the old ones! I am tired of them getting my order wrong every SI gone time! I get the same thing every time and they always give me something totally different. I don’t even make it a special order! Ugh

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Nomiki Handakaros-Barr March 28, 2016 at 7:20 pm

Please rename your pita sandwiches because they are not Gyros. Anyone that knows anything about this
Greek dish, knows that it is not made with beef or turkey. How about calling them a turkey pita or a beef pita and not a Gyro?!

A Gyro (yeero) is savory lamb that is shaved off a circular spit that combines flavors of Greece such as oregano, basil, lemon, parsley, tzatziki sauce, fresh onions, and tomatoes.

Sincerely,
Nomiki Handakaros

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Joe March 26, 2016 at 11:48 pm

Your commercial are disgusting. You use a fat black man to talk poorly about Italians calling them Giuseppe, asking the Pope for approval. Pissing on the Italian flag. How about we do a fried chicken sandwich and ask Obama how he like is it. They we can validate that with Leroy, or Yolanda. Clean it up. Fat boy Ving Rames should be eating you tasteless food on your ad instead of talking. You can find him at the B actors guild right. ACLU is next.
Twenty 23 years serving my country for your right to purposely humiliate a race to sell a sandwich. Sick

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Joe March 26, 2016 at 11:32 pm

I’m tired of you racist commercials’. Italians are not a joke. Giuseppe, call the Pope relating to meat and sandwiches is in poor taste along with pissing on the Italian flag . How about we do a chicken sandwich and we can call Obama , or how about seeing if Tyrone, Leroy or Yolanda get it. Make it a fried chicken sandwich . I’m not done here Arbys. ACLU is next. Fat man Ving Rames can’t get a real job. Use his fat body to promote you ;lovely food instead of his voice. He’s a fat broke ass that can use the work. Fix it or I will take it up that chain soon than later.

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Cynthia March 24, 2016 at 3:02 pm

How am I supposed to email you if I have to have visited and purchased something at one of your restaurants?

Is it not possible to complain about your website alone?

I signed up for a free sandwich coupon and you have yet to send it to me.

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Trish Connolly March 24, 2016 at 1:25 pm

What the heck?!?! Why in the world would you stop selling CHOCOLATE TURNOVERS at your Franklin, Indiana store???? 50% of the time I go for them, they are sold out because they are so dang good! This was my one sweet indulgence. I am crushed!

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Tom Goodall March 22, 2016 at 9:46 pm

I have been sleeping in my car at night here at the rest area in beaver dam ky for 2 weeks now I had a family member pass away and Tyler and Nathan have graciously help me so I At least had something to eat they paid for my dinner. But the manager named Doug was very rude to me. I Will never eat there again and I Will spread the word how rude he is I actually talked to the district manager and praised how great of an employee Tyler and Nathan are, but that manager Doug is very rude like I said I will not eat there again and I’m going to tell people just how rude he is

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bobbie March 21, 2016 at 7:29 pm

Arbys , please bring back the baked potato.

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G March 20, 2016 at 10:43 pm

I work at Arbys in Fayetteville Wv I love my job but alot of the employees come to work messed up on drugs they are always on their cell phones they steal from the company and our GM does nothing I have gotten to the point to where I dont want to work there anymore.

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Rosie March 20, 2016 at 11:55 am

Dear Army’s,
Store number 07444 needs to leave the “Steak Fajita Flatbread” on their menu! It is FABULOUS!! Please bring it back permanently.
Thank you,
Mrs Rosemary Martinez

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UNHAPPY FAMILY March 17, 2016 at 8:08 am

YOUR FEEDBACK LINK HAS NOT WORKED IN MONTHS, WHICH MEANS I HAVE HAD SEVERAL COMPLAINTS AND CANNOT GET THROUGH. LATEST IS PLACING AN ORDER AND NOT GETTING THE CORRECT ITEMS AND PAYING FOR ITEMS NOT RECEIVED. I WOULD THINK THAT YOU WOULD TRAIN AND HIRE COMPETENT PEOPLE. THEY ARE GREAT AT TAKING THE ORDER BUT NOT DELIVERING THAT ORDER. CONGRATS ON MONEY MAKING PROFITS. STORE #6353 HOST JEFF ORDER # 324 DATE 3/16/16. PAID FOR ITEMS AND DID NOT RECEIVE 3 THINGS THAT WERE ORDERED

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John DeVito March 15, 2016 at 8:22 pm

I’m an Italian-American. I do not appreciate the “Giuseppe” comment in your commercial. I also do not like Guido, Salduce, Whop, Guinnea or Dego.
It’s not right.

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A very MAD mother!!! March 13, 2016 at 8:43 pm

I want to know why you train your managers to be so rude to the employees!!! Let me tell you I am one fuming mad mother of an ex-Arbys employee. She loved her job & was a fast learner in everything she was asked to do. Then she goes to work just to hear her manager tell her that she in not adequate enough to learn how to make a sandwich. Then another manager tells her that she is very needy just because she asked him to use his manager card to clock her out for break & he also BURPED in her face!!! Believe me I will be calling the cooperate office first thing in the morning & my family & I will never be going back to the Arbys in Fort Smith Arkansas on Towson & I would advise nobody else to go there either.

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Sonia March 13, 2016 at 12:25 pm

It was a sad day when one of the two Arby’s in Ottawa closed this year after being less than 6 months in that location. The manager/owner was very nice and friendly and so were the staff.
The other one is located at about one hour drive from my house. There is no publicity about Arby’s, no ads on the radio or in the papers. The only ads we see are on the US stations we get on cable which does not help the local restaurants if there is no promotion in the Canadian media as well to tell people where to find one in their area.
This is a fairly unknown chain in Ontario so there should have been a lot of publicity about it to give it a chance to succeed, advertise the opening of the new location etc.
The marketing dept still does not do its work to promote the only restaurant in Ottawa. It definitely did nothing to promote the one that opened in my neighborhood or make it visible. This is not a franchise I would look into if living outside the US. One wonders why there are 46 McDonald’s and one Arby’s in Ottawa …

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Karen Tanner March 6, 2016 at 7:36 pm

I have some Christmas dishes Arby’s sold many years ago. I love the glasses and mugs. I wish you would bring them back same style, pattern ect. I would love to finish sets I have started.

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Marie Cassie March 4, 2016 at 7:45 pm

Hate that voice on the commercials. I mute it every time. Why can’t Arby’s change it. Very annoying.

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ted February 27, 2016 at 8:58 am

New Arby’s commercial really scapes the barrell with that lousy voice over artist. He sucks!!!! It’s more a commercial for him and it’s pretty bad.

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John Hamilton February 23, 2016 at 3:47 pm

The Arbys We Make It Right contest doesn’t show any drawing award winners since January 3rd. Is this contest still ongoing or is our feedback being requested under false pretenses? Award winner list:

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Martha February 15, 2016 at 4:30 pm

Hello my name is martha mendoza i worked for arby in yakima wa in 2015 on 1st st but i still havent recieved my w2 please ive been waiting n trying to call one of the main managers to see if they can help me

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Ann F February 9, 2016 at 1:37 pm

You it’s pretty bad when Arby’s has a franchise in Southern Arizona that has a company that doesn’t exist and when you look it up it doesn’t come up what kind of company does that and the manager’s like to threaten the employees or wear clothes that look unprofessional and a district manager that is unprofessional as well are these the type of people you want running your stores I sure won’t and I have ran my own business and that’s not the type of people I had there is something very wrong with this company and I am glad I don’t work for it anymore

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pam maday February 3, 2016 at 2:34 pm

Why do you advertise $1 sliders & actual price before tax is $1.29?????

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roseann breuer February 1, 2016 at 10:06 pm

I’m trying to get an w2. I went to arbys store I worked at to change my address and my supervisor told me not to change it because my last name starts with b. I’ve gotten other w2s and still waiting on this last one. Please help me.

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Ann F January 30, 2016 at 5:41 pm

Since when is it OK for a general manager to threaten their employees is that how Arby’s trains their management team when they start I would really like to know because if it’s not then the general manager at the Sierra Vista store needs to be retrained because that is what she does so I would really like to hear back from someone in the corporate office

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Cindy Shope January 22, 2016 at 8:07 pm

Arby’s #6807 on E. Broad St, Reynoldsburg, Ohio I will not go back. I ordered 2 Suppers with ex sauce and got 2 RB Max. It was NOT what I wanted. No lettuce, tomatoes or sauce. It was too much meat. They need to tell someone if they change the menu or change my order. I’m handicap and have trouble seeing. I feel that I was taken advantage of me. I will tell everyone I know not to go to any Arby’s and I will NOT patronizing your business again.

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A G January 20, 2016 at 9:32 pm

The new Arby’s in Delaware, Ohio is EXTREMELY slow!! Tonight there were 3 cars in the drive through with a staff of at least 5 working and it took 20 minutes for the staff to take our order, serve the other two cars then finally ask us if our order was correct that they keyed in before giving us our food 3 minutes later. If this was the first time, I would excuse the time as an off evening. However I have only been to this location 3 times and this has happened every time with unacceptable wait times. The people are pleasant but please invest time in sending a shopper out (it’s approximately 930pm) to test the times. It’s the location on Sandusky St. In Delaware, OH. Thanks.

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Sarah January 10, 2016 at 2:40 pm

I love the Arby’s Bronco Berry Sauce that you have! I had moved to North Carolina about 4 years ago and I was surprised that they don’t seem to carry that here in the south. Why is that? It is awesome! If you could bring it to the south I would LOVE it!

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Delores Barry June 12, 2016 at 11:11 pm

I live in Rincon, Georgia and our Arby’s carries the Bronco Berry Sauce. And, yes it is awesome! I use it for my chicken tenders and my onion rings.

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Ann F January 10, 2016 at 11:30 am

Another thing about the store in Sierra Vista Az one of the assistance manager wear’s their clothes to tight as well and this is what the Arbys Corporation puts in their stores managers and some employees wear’s skin tight clothes that look awful I really don’t think that it sets a good example for any business I have managed businesses and even owed my own and I have never seen anything like this so can someone from the corporate office came and really fix the problems that these stores are having I am a shame to even be working at this company but I am sticking it out

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Ann F January 10, 2016 at 5:32 am

I work at the Sierra Vista Az Arby’s and I see a lot of the manager’s taking credit for what the employees do and I don’t think that is right but then there are some employees who really don’t do anything and they get the praise for doing a good job when they deserve it and it’s not right to have a management team that says things have to change and does nothing to change it and the district manager comes in wearing skin tight clothes and does not look professional at all this area could really use some corporate help

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Kevin Riddle January 9, 2016 at 9:50 pm

I need an address to email directly pictures and comment to Arbys Corprate Office. Tired of waiting on hold when I call. Any feed back would be appreciated thank you.

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Monails Hedrick January 7, 2016 at 7:34 pm

Love your food!! But your commercials with the screaming man are so annoying! !!! Would you please make it stop!!!! I don’t know anybody that likes to be yelled at. I’m sure you can come up with something more clever. Thank you!

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Seneca Douglas January 6, 2016 at 11:27 am

Need to change my address to have my w2 sent
ohio 45385

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Sandy January 5, 2016 at 10:46 pm

I am very disturbed by one of your stores in st. Pete Florida. The one in particular that my wife works at. To start with, it pisses me off when she is scheduled to start at 8:00am on Sunday and we’re always sitting in the parKing lot until 8:30 waiting on the opening manager to finally arrive and open the store. Then just last night, on 1/4/16, I’m in the lobby while my wife is taking the order of a kind older man when these three drunk guys enter the store and interrupt the man as my wife is taking his order, and starts demanding free food for himself and his two rude friends. Himself I learned, an of the clock employee. The most disturbing part is that the manager at the time allowed it to happen as she gave him exactly what he wanted and permitted the three to remain obnoxiously in the store. This is nothing, I can give much more info if anyone from Corp headquarters would like to contact me I would love too talk to you. Your general manager is made aware of all, and does nothing herself. I Will let everyone know if I do or do not hear from anyone. I have names and dirt

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Joe January 3, 2016 at 10:32 am

Last year you kindly offered Jon Stewart the opportunity to apply for employment. It may be in your (and the country’s’) best interest to support his election as president.

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Coleman billy January 2, 2016 at 8:53 am

I am owner and operator of colemans power washing. I am interested in power washing one or more of your locations in Oklahoma and arkansas area and would travel. I offer one time cleaning and monthly or bimonthly cleaning. Specializing in parking lot, store fronts, main entrance, drive thrus,dumpster pads, windows or any other need.gum removal, oil ,soda,spot removal. High pressure, hot water and environmentally friendly chemical use for our cleanings. I offer a free demo washing for the opportunity of earning your business and trust. Contact me for a free bid and a free demo washing at xxxx or 479 651 XXXX

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buster smith December 29, 2015 at 9:24 pm

You just need to shut the doors at arbys in durham, nc( roxboro rd. ) I’ve been 4 different times .and the employees say they have no meat. Several times lights in parking lot not on , not even the arby sign on the building. Management say they forgot to turn them on , 30 minutes later still not on , I guess corparate told them to keep them off . My last trip to ARBYS

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Troy klug December 20, 2015 at 12:11 pm

I went to the Arby’s in Waukesha Wisconsin off of Moreland Road I purchased two ham and cheese sliders when I put my hand in the bag to grab my sandwich I usually really enjoy I came across on my sandwich and long piece of female hair and a plastic tie for bread bags the square hard shaped ones within my sandwich when I returned it the employee was a bit concerned but only offered to replace my two ham sliders after this horrible experience that made me pull over and puke. Un believable is all that comes to my mind like 3$ would make me feel better….

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John Costa December 18, 2015 at 2:39 pm

Store hours for the lobby are from 10:00-10:00. Went in at 9:00 and an employee told another employee that was it, she was locking the door. I asked why and she stated they closed at 9:00. I showed her the hours of operation posted on both doors that said 10:00-10:00 and left taking myself and my wife’s business elsewhere! Will never return to your restaurant to eat

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John Costa December 18, 2015 at 2:41 pm

Altamesa location in Fort Worth Tx

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Brian December 16, 2015 at 12:09 pm

The Arby’s at Stone Brooklyn in Jackson, Tn has an opening time on the door that states it opens at 10:00am . My wife and I was going to eat there at 10:30am….associates setting around and leaning over the counter and playing on their phones with the entrance door locked. While we were there three more vehicles pulled up, got out only to find the door locked. I will not be back to this location to spend any of my money where it appears not to be wanted. I guess this will give the employees at this location more time to play on their cell phones. Very disgusted and pissed.

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Donna Jones December 11, 2015 at 4:34 pm

I just stopped at you Arby’s at the Love’s truck stop in Vinton Louisiana. I witnessed the server through old fries that were left on the counter in with the other fries. They pre make sandwiches so when you get hours it is cold and taste horrible. The only good thing I can say is they make good shakes. The servers are respectful but the food and cleanliness just sucks. Hope Noone gets sick from there.

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Brian Barriger December 9, 2015 at 1:25 pm

My Mom observed a worker sweeping the floor with no gloves on, and the proceeded to go behind the counter and make sandwiches without washing her hands or putting on gloves. My Mom has since developed food poisoning and thinks she contracted a neuro virus from her roast beef aandwich, from the Livonia, Michigan location on 8 Mile Road. Customers beware!!!!! Terrible cleanliness conditions.

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Derick December 7, 2015 at 5:01 pm

I applied to work at Arby’s on Upper Front St in Binghamton, NY. I got asked for a interview two days after applying. Than a week later I called for a follow up on the interview and the manager Tracy humg up on me, I thought that I got disconnected, so I tried to call again and then someone else answers saying she is busy. All I’m wondering is if I got the job or not and Tracy is doing a very unprofessional way of showing it.

Thank you for reading this lengthy complaint.

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Tobias Canoy December 6, 2015 at 7:27 pm

Just stopped at one of your locations and noticed a few this while having an exceptionally long wait time for a chicken sandwich, 28 minutes to be exact. One of the banners on the outside of the store looks as outdated as it could be, looks like it could have been in a shop on one of the fallout games. Also au jus does not mean “deliciously awesome” which I had to explain to my child, Au jus means “with it’s own juice”

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John Drake December 4, 2015 at 1:33 pm

My daughter used to work at the Arby’s in Lowell, AR. Due to the situation, I made her quit. She said that on breaks and when it was not busy that she would go out with her managers Betty Riley, Stephanie Street, along with several other crew members and smoke pot in the the parking lot. Talk about professional and teaching the younger kids good ethic!

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Ann Sabitina December 4, 2015 at 1:47 pm

I’ve heard that about this location 🙁 Hopefully something will get done. Can you say new management?

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Jeff December 7, 2015 at 12:43 pm

Do you know if that job is still available?

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anonymous December 7, 2015 at 2:02 pm

Hopefully! This store needs it if it can’t set a good example for young people…….

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anonymous December 14, 2015 at 8:54 am

I would love to apply here if I can smoke my dope too….. where do I apply. If they don’t drug test; I’m ALL in.

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Christine Gorman November 28, 2015 at 11:36 am

I have sent 2 emails, and NO ONE responded to me. I went to Arby’s in Burnsville MN and ordered a Crispy Chicken Cordon Blue sandwich in the drive through. When I left and got back on the road I found my sandwich had NO chicken in it! Unbelieveable. I asked for a refund, but no one even bothered to acknowledge my problem. Very disappointing…..

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Amber e November 26, 2015 at 3:29 pm

On 11/25/15 I ordered three chicken sandwiches and a roast beef sandwich for my family. Upon getting them home and my family eating them we noticed all three chicken sandwiches were completely raw inside. I have pictures to prove it. I called and talked to the manager and supposed to meet with someone. However, now we have all been so very sick with food poisoning and my kids as well. something needs to be done!

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Tim Corleone December 3, 2015 at 3:38 pm

Your so full of shit your eyes are brown. You bought chicken sandwiches. You noticed they were raw. you took pictures to proove it…..and then you allowed your family to eat them? I’m calling DFS. p.s.- impossible to get food poisening like that. Your dumb- and liable.

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Jean Pelletier November 25, 2015 at 1:47 am

Your Arby’s located at 7920 E. Speedway Blvd. in Tucson, Arizona ALL need some serious management training, customer service training and lack people skills. It’s hard to believe that you allow the behavior that goes on in your stores. I took my daughter to eat at your Arby’s at the location on Speedway Blvd. While the front cashier was taking my order, your store manager started yelling at her. The store manager then berated and insulted another worker in front of the store. I was not the only customer eating there. She repeatedly told the young man that she was the boss and she makes all the decisions and he is to listen to anything she says. She then proceeded to tell staff behind the counter that if the drawer comes up short, she was docking all of their paychecks for the same amount missing. It was also made known that the money drawer she was referring to was her money drawer. Is it really necessary to have these conversations made public? I do believe in professionalism and the people working at this location have zero professionalism. What is your policy on manager to employee abuse? Because that is exactly what that is. Threatening staff in front of customers is not a great way to keep customers. I will not be eating there or any Arbys in Tucson because of this. It makes for a very uncomfortable environment and is definitely not family friendly.

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Nikki November 24, 2015 at 11:30 am

Hi I’ve been manager at arbys 8304 since bout july or so and corporate is taking over n december I’d love to b trained or shadow another manager that knows corporate ways, I have found booklets n stuff n the office and read up on things that we didn’t do and I’ve tried to put n place but I’d like to already have a head start on the right way that way when we do get a GM I can already have our employees used to the changes 🙂 feel free to contact my email or give the store a call I work both shifts. Would just like to know what to expect and very excited for the changes!

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Veronica Robinson November 22, 2015 at 11:40 am

I work at the Belmore store and was recently diagnosed with a viral upper respiratory infection which means I’m contagious. I had called my manager early in the morning to tell her that I wouldn’t be able to make it to work due to my illness. My manager proceed to tell me that they needed me to close because they had no one else to close the back of the food prep line. I’m coughing hard every five minutes and need I say I have a viral infection which means I’m contagious! And yet they want me to come into work? I have a valid new York state doctors note that says no work form 11/22 – 11/23 due to my illness. Now also because of the vast amount of Latinos that work there. one of the managers favor those employees over the white and colored employess. She let’s them use her phone, eat in the back, take food home for herself and make food for herself to bring home. Now also think manager also gossips about employees to the other Latino workers. Which only means that it’s time for me to quit. Being ridiculed by the employees and made fun of in a different language that I can’t understand, it’s not right arbys it’s not right, the management needs to change before I end up writteng a very detailed letter to Newsday explaing how arbys favorites employess that aren’t of Latino decent.

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Griffin Anthony Glaze November 17, 2015 at 7:23 pm

Hi Arby’s Headquarters this is Griffin Anthony Glaze I want to let you know that Arby’s on Stringtown Rd Grove City Ohio will newly remodel the restaurant and the kitchen and the bathrooms they will have hand dryers in the bathroom and touchless faucets in the bathroom Bye bye paper towels Hello Hand dryers for strong town Rd Grove City Ohio Arby’s?
1912 iris ct Grove City Ohio 43123?

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Jammie angel November 13, 2015 at 1:50 pm

My 17 yr old daughter works at the crossville tn. Arbys and I am not impressed. She has never missed a day and always goes in when asked. She has been there approx. 6 months. She has been sick recently and developed a rash all over her body, so we took her to the Dr. We learned her immune system was really low and she had a virus that usually young kids get and is painful and contagious to the young. She was taken off work and school for a week per Dr. Orders with several medications. Took the Dr note to work all is fine, next day is pay day so she picks up check as soon as they open to limit exposure as no customers are usually there and manager grills her and says she should be able to work if she can pick up her check. Really? Why would you want someone who is sick and has a rash all over their body to come handle food and get others sick? Good management Arbys!!!!

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Veronica Robinson November 22, 2015 at 2:37 pm

Oh i know how that feels! I have a virus and management said I needed to come in because they had no one else to close the back line! Which deals with food!!

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Ryan November 10, 2015 at 8:07 pm

I ate at Arby’s #6857 on 11-10-15 recept 10117.
I am very upset with the fact that I tried to change my 7 month old son and asked where the changing place was. Thinking me being a guy it was just in the women’s restroom. When I ask and was told there was none, I was told to use the counter or table, and that it made the insurance to expansive. I always thought that Arby’s was an family place or at least a company with enough sense to figure out that if the youth doesn’t come to your company then you don’t last. Well I want you to know my family will not be considering your place for future times.

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Jim Sanders November 9, 2015 at 10:27 pm

I ate at your arbys in Jonesboro ar.Saturday and as i was sitting there enjoying my sandwich i noticed something was in my sandwich that Wasent supposed to be there. So i looked and sure enough there was PAPER SHREDS IN MY TURKEY!!!!!!! i think who ever prepared that meat should be held 100% responsible for there actions i was also ordering chicken tenders today because i knew them would bee ok and paper free and a lady at the front counter before me was very mad about the fact her young child choked on paper in her turkey sandwich things could have got worse real quick.

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Lauren November 8, 2015 at 3:39 pm

I just wanted to take my time to show my thanks to the Arby’s located in Hollywood, CA (#150). They provide outstanding service. I want to show my recognition to the owner. I have never seen an owner actual work at his own store. I noticed him taking out the trash, serve customers, and work in the kitchen area. What a great role model he is to his employees. I was able to have a brief conversation with him and was impressed with his humility, friendliness, and professionalism. It only shows why his employees are the same way, especially an employee by the name of Reyna. I thought she was a manager or assistant manager but she replied no stating that she has only been there for 4 months. I was very surprised that she has only been working there for only 4 months. I would like to acknowledge Reyna for her outstanding service at Arby’s. She is always friendly, kind, and professional. It just shows when you have a great leader, you will have great followers (employees). Hollywood Arby’s, keep up the great work!!!

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robin gridley November 6, 2015 at 4:11 pm

I find Arbys commercials to be LOUD AND VERY ANNOYING WE GOT THE MEATS BLAH BLAH. I are there once years ago. I hope they use real meat now. It tasted like canned meat not good. Please soften commercials. On constantly my favorite channels. I should not have to be subjected to LOUD ANNOYING repetive commercials. Arbys may want to use something more fun friendly!! Thank you! Robin Gridley Lxxx MA

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Tom Barnes November 30, 2016 at 5:43 pm

And the commercials are nothing but lies. They don’t hardly put any meat on the sandwiches and they don’t look a thing like the pics.

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Kristin Ott October 31, 2015 at 2:32 pm

I went through the drive through at the Arbys in New Hudson Mi. Today. The girl at the drive through asked me what I would like. I responded with ah, can you give me a minute please. I then heard very loudly in the background from somebody who obviously thought the speaker was off, ” blah blah blah blah blah blah blah” I responded with “Really? Forget it” I then drove off. I have never been so irritated in my life. I work in customer service and I understand we all have bad days,but you never show that to your customer! This gentlemen should find a job elsewhere so he does not need to deal,with customers as obviously he can’t handle the responsibility. I really don’t like fast food but I do like Arbys and you are close to my house,honestly I don’t think I’ll ever go there again. Its a shame one complete moron could ruin your future customer base. Let me reiterate the girl running the drive thru did nothing wrong.

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Sherri R.Harward October 31, 2015 at 2:22 pm

Your store manager / supervisor at store #7580 in American Fork Utah was Extremely Rude to me when I asked a question about a menu item that was once sold at a different store some time ago..he had a young kid at the register relay his answer..when I asked if they still offered the fish sandwich..he said only at Lent . The kid then repeated it and said he wasn’t sure what to that meant..l explained to the kid yhat Lent was a time of year around easter and that this manager was being rude..I raised my voice loud enough for the manager to hear me and asked him if it had ever been available at this location ..he then said no. This experience happened on Halloween 2015 at 11:50 am. This man should be spoken to by corporate..
Sherri Harward

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Heather October 30, 2015 at 2:49 pm

I took my 10 year old daughter to the Greenville Arby’s. My daughter has cerebral palsy, she spilled her drink and got catch up on the table. I asked for a rag and a mop… it happens a lot. This manager with blonde hair named Stacy came out steaming mad.( I had offered to clean it.) As I offered to help she snapped at me that I should teach my rotten kid how to act in public and not to be a pig.
My daughter cried, we promptly left and will not return.

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Emily Schelin October 28, 2015 at 2:15 pm

so theres a Arbys store on appleway in Coeur d’Alene Idaho,

The Crew there is funny and playful yet sometimes very inappropriate, ive witnessed many employees taking breaks longer than supposed to as well as unfair treatment of employees , paychecks get messed up, food is short, one employee drinks on the job and has been to jail for DUI many times and still maintains employment, there are 2 children under the age of 16 who work there, and so far ive only met 3 employees who actually work as opposed to just play around, customers will be blatantly ignored for an upwards of 10 minutes in the lobby at times because these high schoolers would rather gossip than do their jobs. My fiance has been promised promotions raises and new positions many times if he “does this and that” for the GM to help her out with the store, yet every time she ends up promoting or giving somebody else a raise who does not deserve it, when brought up by him to the GM her response is always “well it took me 3 years to make what im making” well thats great but it only took my fiancee 3 months to make a shift supervisor position and when assistant became available he wasnt coming home until 2-3am most nights and working some 12-13hour shifts to “help out” to prove his worth, he still makes less than the rest of the employees there and does in fact work harder than anybody there that ive witnessed. Now he needs this job to help us with bills since we have a 2 year old son, but im to the point where id rather he stay home and i go work so he doesnt have to deal with the broken promises lies and mistreatment and lies hes getting from working for this company.

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john devries October 24, 2015 at 12:44 am

my phone is 239 288 XXXX i worked at the arbys on corkskrew road in ft.myers florida i started with a maneger named manny. he said he would keep track of my hours for three days because i was un able to clock in. he was fired and brittny the new manneger told me there was nothing she could do. then told me they editied my hours and deducted braeks i never had i got my time ticket and am ready to talk to a law person unless this is looked into.today i returned my uniform and got a check for 0 , the store has bugs and no refrigeration on sauses all employes smoke pot and drink at work.all i want is the money owd to me.i never missed a day and was allwas on time.i will only wait 48 hr to be called

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Max Byrd October 23, 2015 at 2:44 pm

Hello, I don’t like being a bearer of bad news. However, for 2 days in a row I have stopped by the Verdae Mall locale in Greenville, SC, while on my work break. ( Love the briskets 🙂 ) Also for both of those times I witnessed your GM relagate employees into tears and as a by-stander and patron, I felt appauld and remorsefully disgusted at how the said GM acted towards these employees. Again, I apologize for any inconvience, just saying.

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Khalilah Ali October 23, 2015 at 12:41 am

Hello my name is Khalilah Ali,
I was a customer at the 1821 Range Dr #115 store Location in Mesquite, Tx 75149. On October 22, 2015. I ordered a Bacon Ranch Turkey Sandwich and asked them to leave the Bacon off of my sandwich. The manager was the employee who took my order. I asked her to swap my french fries out for the kids meal apple sauce. I have came to this location before and the swap was made. I explained to the employee at the time that I have swapped it before at this location. I asked the employee to ask the manager because I have done this before.I just assumed that she did not know about the swap. So I proceeded to the recieve my order from the window. 30min later I was at work with bacon on my sandwich. I work nights at UPS and was unable to leave and go back to have them correct a simple mistake to hold the bacon. It was raining and at 10:30pm at night so it was not alot of people out. I believe that your employees at that location did that on purpose. I live 45min away from my job and 1hr away from that Store location. As a consumer for me to drive as far as I did for that sandwich and then to be treated like my food choices were of no importance to them was very disturbing and unprofessional. I requested my money back after I talked to the manager Jessie who was like what do you want? I can give you a free meal! I told her no I will have to work my shift with no lunch because of you all. I just wanted you all to know what type of employees that you have at that location and apparently you all can afford to lose customers in todays market!

Thank you for your time!

Khalilah Ali

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Maria October 20, 2015 at 3:14 pm

My 3 year experience of working at Arby’s in Shelbyville, TN store #0099 was awesome until a girl named Sophie was hired! She called people in my family names, talked about sleeping with my boyfriend NUMEROUS TIMES free nicely being asked to stop and never had anything respectful to say to me, used profanity all the time and when I say something back, harassing is a zero tolerance. I couldn’t return to work after defending myself and my relationship but she joked about me getting fired the whole time I was in trouble and guess what! They fired me! I’m not mad about being fired because I refuse to work for a place that will sit there and watch things like that happen and never do a thing about it. You guys should practice equality. I hope she brings to the company what I did!

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Valery Carpenter October 18, 2015 at 4:09 pm

Arby’s store #6320, Santa Rosa, Ca.

Re: the new sliders – 1. The chicken is tasty, crisp & fresh & thankfully doesn’t taste like old, rancid frying oil! But it’s just a tiny bit dry as are the buns, which are too big.
2. It would be great if you would include more sauce choices – ranch & tar tar sauce to go with the new fried fish patty slider I wish you would add to you’re menu.
Thank you for taking my suggestions under consideration.
Sincerely, Valery Carpenter

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Anonyomus October 16, 2015 at 5:37 pm

The General Manager at the Arby’s in Garner is an unfit manager. She talks to her employee’s and some of her customers like they’re children. She also make threats to let go of people over something that she didn’t make clear. On 10-16-2015 she said that she would hire a whole new crew if she needed to. She doesn’t help out until everything is backed up or until something is not done at the time it’s suppose to be done. This manager barely cares about the health concerns of her employee’s. She also text and call shift managers on their shifts while she’s on her vacation. She also tell lies about and on her employee’s. This manager also doesn’t explain how things are done through the proper channels until someone does it wrong. Something needs to me resolved at this Arby’s.

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Matthew Claus October 15, 2015 at 7:55 pm

My son was physically hit by his shift manager tonight at around 6:30PM at the Arby’s restatuant on Route 19 in Mars, Pa. Near Cranberry Twp. Usually he is only verbally abused, but this time it was physical. I need to know who to talk to so we can rectify the situation and make sure it doesn’t happen to some one else.

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Harold D. Pitman October 13, 2015 at 8:35 am

I am a Veteran and have always eaten at your restaurant but after the actions of your employee and manager there at your place in Florida I will not ever eat again at your establishment until I know that you have done the right thing and fired both if these employees. This is a shameful act here and your response was ok but if you don’t fire these people then you are accepting what they did and will not change the culture of this happening in the work place. I will BOYCOTT ARBY’S forever so fire them and stop this from ever happening again.

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Janet Hames October 8, 2015 at 2:48 pm

We live in Coconut Creek Florida 33073
We love Arby’s but there ks not o e near enough for us to visit very often.

Our is aggressively growing with a number of apartments, Condos, and over
55 communities. This would be a great area for a Arby’s.

Please consider doing a feasibility

Janet Hames adea code 33073
Study for an Arby’s in the area of Hillsboro and Lyons or 441.

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John October 8, 2015 at 12:52 pm

I wrote an email to Arby’s expressing my concern about their refusal to serve the police officer in Florida. I say “their” refusal because once the situation came to light they did nothing to correct the situation. I am still awaiting a reply. Go figure. Arby’s is anti police and apparently is willing to lose many customers as a result. Since Arby’s doesn’t care enough to reply to me I will no longer be one of their customers.

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Anna Langford October 7, 2015 at 7:01 pm

I live in east Texas around the quitman ,tx area. I think we should have an arbys here. It would probably do great. The only thing we have here is a sonic, dairy queen, for fast food. Would love to see one built here. Thank you……

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jean October 5, 2015 at 10:41 pm

I just saw a news clip regarding some Arbys restaurants refusing to serve police officers. I understand your right to serve who you chose. However, I to have the right as a long time customer to say I will boycott your restaurants as long as this policy is being practiced in your businesses.

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shari calloway October 5, 2015 at 9:58 pm

I just left your arby’s in Homewood Alabama on 28th ave. My wait time was ridulous. I had to wait 15 mintues because the manager on duty was too busy on her cellphone to help the young girl at the drivethru. I have worked for arbys in the past and I know what the company expects and this isn’t it. I come to this arbys about 3 or 4 times a week and never had a problem before tonite. Also the shake machine was down again this is the 3rd time in the last week. please correct these two problems

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D.H.STONE October 4, 2015 at 2:45 pm

NEVER THOUGHT I WOULD SEE FIRST HAND ARBY’S INSENSITIVITY TO “SEASONED CITIZENS. ” IN MY COMMUNITY IN MARTINEZ, GA. OUTSIDE AUGSTA. I AM RETIRED, LIVE ON A FIXED INCOME, HAVE NO RETIREMENT OTHER THAN SOCIAL SECURITY. THEREFORE, MONEY IS SCARCE. I HAVE APPRECIATED YOUR COUPON PROGRAM AND THOROUGHLY ENJOY YOUR FOOD, AS EVIDENCED BY MY VISITS MULTIPE TIMES WEEKLY. I AM AWARE OF YOUR BEING BOUGHT OUT RECENTLY. TO PUT THINGS IN MORE PERSOECTIVE, I RAN MY OWN SMALL BUSINESS FOR ELEVEN YEARS. I FULLY UNDERSTAND PROFIT MOTIVE. I WON’T EVEN DISCUSS YOUR RANGE OF PROFIT. I CAN IMAGINE IT, EVEN WITH YOUR HIGH OVERHEAD. HOWEVER, TO TURN YOUR BACK ON THE “BABY BOOMERS” WHO CONTRIBUTED SIGNIFICANTLY TO YOUR POSITION IS SHORTSIGHTED AND ARROGANT BY ELIMINATING THE TEN PERCENT DISCOUNT. DON’T BOTHER WITH AN EXPLANATION. YOU HAVE NONE. YOU KNOW FULL WELL IT IS A WAY TO SHOW GRATITUDE. THANK YOU, D.H.STONE

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Devin shupe September 30, 2015 at 9:04 pm

Just went to the arbys on 12th street in ogden utah and we had about a 20 minute wait my fiancé ordered a roast beef sandwich and the meat was hard and the buns were overcooked they would not resolve the issue with her nor did they refund her money I am very dispointed and dissatisfied and I will never he eating arbys again!

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David Hileman September 30, 2015 at 8:43 am

sost evening around 9:00PM I stoppedat your Grove City, Pa . This would be the one by the Pine Grove Plaza and not the one at the Grove City Outlets. Myself and my nephew ordered 3 Sliliders, a chicken bacon meal, mozzarella sticks, & a medium drink.It needs to be noted that we were the ONLY customers in the store. After about 15 minutes (and I would estimate closer to 20) of watching all of the employees talk with each other as they casually served people in the drive thru I asked the guy who had waited on us when I was getting my food. He ignored me. I then, in no uncertain terms, let him and the rest of the Jolly chatters know what I thought of the wait. Suddenly I’m getting my food, bit not before the guy who originally took my order stood with his back to me shaking his head. I let him know that of I were him I’d shake my head too.
Now, I’m sure it would be easy to think that I’m just some angery customer who waited a minute or two more than he wanted and now wants to complain. I’d invite you to view the locations security cameras to see if I’m exaggerating even the slightest bit.
Within a mile or so of this location is a supermarket with its own full restaurant, a Chinese buffet, a Sheetz convenience store with a full made to order menu of subs, salads, fried chicked strips, pizza, Mexican food, etc, a Burger King, a McDonalds, two Subways, a Pizza Hut, a Little Ceases, a popular local wing restaurant and a sit-down traditional restaurant. These are the places that will now be sharing the money I was spending at Arby’s. Clearly this doesn’t matter to your night shift employees or managment at this location, and who knows, maybe it means nothing to you at the corporate level either, but none the less I wanted you to know that your competitors have gained another customer

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Nicole September 28, 2015 at 1:01 pm

I have always had horrible service at this Location.. My visit on 9/26/15 was by far the WORST. The car in front of me left with out their food also. I waited 20-25 minutes for my food I ordered, in the drive thru. The worker apologized for the wait and then gave me my order. Once I was home my husband and I started to eat our chicken sandwiches when my husband stops and opens his sandwich up. His chicken sandwich was completely RAW… I take the sandwich back to Arby’s, I walk in and I tell the worker that this sandwich is completely Raw.. She Yells back to the cook, ” I thought you threw all these away”. So mean to tell me you’ve already had probably with your cook cooking the chicken. I thought “Wow”. I continue to tell her I have a chicken sandwich also. She exclaimed ” don’t eat that one, I’ll give you a new one.” After waiting for our new sandwiches, she gave me a bag and said ” I cut these open to make sure they were cooked” As much as I appreciate her checking them throughly, I am still bothered by this situation. I cannot believe I waited so long for our food to have it still not be cooked. I am grateful we got new sandwiches at no additional price, I think in this situation a full refund for the trouble would’ve been more appreciated. I told them I will no longer come here, which is true. We will take our business else where. I feel this situation needs to addressed further, which I truly hope it does. The thought of others possibly having raw chicken sandwiches makes me sick.

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Russ huls September 23, 2015 at 7:35 am

Why is that scumbag Keith Davenport still employed with your company?
You terminated the manager but you keep the fool who refused service to a Florida police officer that is just a special kind of stupid.
I WILL NOT BE RETURNING TO ANY OF YOUR STORES UNTIL YOU CORRECT THIS OBVIOUS PERSONEL PROBLEM.

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Mitch September 23, 2015 at 12:42 am

Really with u guys would open a arbys in Creston ia

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Robert harris September 22, 2015 at 6:37 pm

You people have a commercial that says we have the meats, well that’s a lie, you don’t have fish sandwiches. You say it’s not in season? What season is fish, well all seasons are fish, everybody else has fish. Don’t go on tv and lie, I won’t eat there anymore????????

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Clayton J September 22, 2015 at 11:15 am

This is in regards to the employees who decided to reward Kenneth Davenport – after his racist and hateful attitude towards the law enforcement officerswho protect him, as well as your properties, besmirched the once good name of Arby’s. After exhibiting behavior that more than amply-justified terminating his employment, you as a company decided to coddle him and give him a two weeks paid vacation. I have lost all respect for Arby’s and I will never set foot within one again. Not only that, but I will make it a personal mission of mine to see to it that everyone I know become educated on this situation and your lack of executive responsibility. No self respecting citizen will set foot through your doors again after understanding your true position on this matter.

– Sincerely,
Clayton J.
Austin, Tx

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Lt. Tom Brown September 22, 2015 at 10:13 am

As the President of a non profit corporation of law enforcement officers and fire fighters, I WILL encourage all 500 chapters to boycott your restaurants. Arby’s seems to support an employee who thinks it is a ‘joke’ to refuse service to a police officer…. I assure you as a patrol commander, NONE of my officers will darken the door of Arby’s until corporate attitudes change and they purge themselves of employees who treat ANY customer this way….. Lt. Tom Brown

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Kimberly Garcia September 21, 2015 at 10:04 pm

Long term customer here. Been going to Arby’s since I was a kid. Take my kids to Arby’s. I even bring Arby’s toy employees. Well. That is all in the past. Done with your company. It’s was a joke that one of your employees didn’t serve a police officer? Your employee was too busy to serve a customer? I refuse to do business with Amy company that treats a customer in that way AND treats it like a joke. I refuse to do business with a company who refused service to a police officer. And I refuse to do business with a company who pays their employees to take time off while the media cools off. Manager and employee who treated a custernwith such disrespect and prejudice should have been fired. To allow these type of employee to represent your company
Is absurd and a slap in the face of every customer who walks in your doors. I hope ALL police, service members and every American in this country stops doing business with your company. I’m done and I will tell everyone I can why.

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Troy September 21, 2015 at 11:11 am

I’m amazed that you REWARDED an employee for being a bigot and racist. Actually got a paid vacation. Never will I or anyone else I can convince eat at Arby’s again. Not when your company rewards bigotry, and anti-police employees. Amazed that Arby’s kept this employee at all, let alone giving a paid vacation. Unreal.

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raymond brown September 20, 2015 at 9:05 pm

This comment is about the employee in Florida that refused to serve a police officer because she is a police officer. I recently read that that the manager was fired and the employee was put on paid suspension. This is appalling in an world where hundreds of thousands of dollars are lost in a lawsuit involving refusal to serve gays. Why is this employee still employed at Arby’s? I will vote with my wallet and not dine at Arby’s.

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Mr Blower September 19, 2015 at 6:37 pm

You PC pussys need to be ashamed of yourselves. Why is that a**hole Kevin Davenport from Pempbroke Pines FL.

I don’t give a damn if he is trying to make a lame excuse of a joke Fire is Black a** You PUSSIES!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Garry September 19, 2015 at 12:26 pm

Arby’s has lost a long time customer. It was bad enough that Arby’s would hire an employee that would refuse service to a police officer, but Arby’s decision to place the employee on paid leave instead of terminating the employee is beyond inexcusable. I will never visit Arby’s again and will make a conscience effort to inform other Arby patrons of your disturbing actions.

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Brian September 18, 2015 at 7:47 pm

Arby’s is no longer a business that this family and many others will do business with! If they cannot even fire a sorry excuse for an employee and a manager, who didn’t do the firing on the spot, then let them keep their food and PC policies and we’ll spend our money somewhere else. Paid vacation for an employee like this is beyond sensible comprehension.
God Bless the USA!

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Kevin Scharper September 18, 2015 at 2:21 pm

Thanks Bob, for forwarding my comments to the corporate office.

I am expecting a response from the corporate office soon.

On Fri, 18 Sep 2015 07:30:39 -0400
Arbys E-Club Support wrote:
> Hello,
>
> Thank you for contacting Arbys E-Club Support.
>
> We appreciate your feedback and we have provided your
>comments to the corporate office. You may also wish to
>follow up with them directly and can find their contact
>information on their website.
>
> Thank you,
> Bob
> Arbys E-Club Support
>
>
> ——– Original Message ——–
>From:
> Sent: Thu, 17 Sep 2015 19:50:46 -0500
> To: Arbyseclubsupport@fishbowl.com
> Subject: Re: Sliders at Arby’s ARE NOT $1.00(reply)
>
> Thanks for the birthday gift (with Purchase).
>
> Please STOP your INCORRECT advertising of Sliders for
>$1.00
> In Spencer, IA, SLIDERS are $1.29. We tried them – they
>are fine, but we
> will not buy them again until we find them for $1.00 as
>you advertise and
> our e-mail is addressed.
>
> Very Disappointing regarding ARBY’s honesty.
>
> Kevin Scharper
> 1021 15th St SE
> Mason City, IA 50401
>
> On 7 Sep 2015 03:54:44 -0400
> “Arby’s” wrote:
>> *********************************************************
>>
>> Arby’s®
>> Happy Birthday!
>>
>> *********************************************************
>>
>> Kevin,
>>
>> Head to Arby’s for a meaty birthday feast, but make sure
>>you save room
>> for dessert. Our gift to you is a free small shake with
>>any purchase,
>> excluding snack menu items.
>> Click below for coupon

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Linda Sellers September 17, 2015 at 12:27 pm

So you fired the manager. NOT GOOD ENOUGH! Davenport needs to be fired. Until that happens my family and friends will not eat at Arbys. Davenport is a racist little c_ _ _ sucker. If Davenport doesn’t like it then he should take his black ass back to Africa where he belongs. Americans are not going to tolerate kneegrows refusing to serve the police. This behavior is going to stop.

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Cindy D September 16, 2015 at 11:48 pm

The incident which we read about where police officer was refuse service is both disturbing and demoralizing to the first responders who serve us without expectation. Any employees weather in management or otherwise who were involved in this incident, should be terminated immediately, and not re-trained with pay. Even though this was supposedly a joke, showing disrespect to officers of the lies no laughing matter. If any of the employees or management had called the police for assistance, am sure they would not have appreciated the same attitude or response that was given to them. We have been patrons of Arby’s for years, but can assure you that we will no longer be customers of this franchise, as long as this attitude towards authority is tolerated.

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Jackson Salvant September 15, 2015 at 11:26 am

Arby’s Restaurant Group Inc
1155 Perimeter Center West
Atlanta, GA 30338

Dear Abey.s Guest Support,

Reference report ID 8693312 regarding the action taken in the Pembroke Pines, Florida situation and the “form letters” I have received from you stating that you have “suspended with pay” an employee.

As a business owner and a Veteran, the action your employees took was totally unacceptable and immediate action was required to attempt to correct those actions. However, after viewing the interview on national and local television of the employee that you “suspended, with pay”, and his reaction that this was a “joke” was grounds for his total removal from your company. To REWARD him with a “paid vacation”, is totally out of place for an organization as large as Arby”s.

Had this been a Caucasian calling a black person by slang names “as a joke”, we would have had protesters around the block and your organization would have terminated that person for inappropriate actions, and without pay!

Any retail operation should show respect for both law enforcement and our military in uniform. It should not take a major incident such as this to bring it to the forefront in all training and operations.

Signage inside the operation, as well as, reminders during all meetings, of the sacrifice these citizens have made, which allow us to provide for our families and feel safe in our surroundings, should be emphasized.

Until I see more of a positive action from your company, other than your CEO coming to Miami and doing the things he should have been doing all along, I will not visit any of Arby’s locations and will publish this response in every venue available.

J. B. Salvant
Coral Springs, Florida

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Bill September 14, 2015 at 4:20 pm

This is my feedback related to the incident where the 19 year old African American stated to a female police officer that Abby’s does not serve cops. I have run my own businesses and never would I allow any employee to use their position in such an unprofessional way and represent my organization as such. Yet to date Arby’s Corporate has not publically taken real action to fire the management staff and that employee or remove their franchise to Arbys. As a retired member of the military, senior combatant commander, civil leader and organizer, my feelings are shared across the country. I and everyone I know is doing everything they can to send you a message by boycotting Arby’s until you either remove that leadership there, fire those employees and/or remove their franchise licenses as this is clearly a breach of contract and an insult to good people. Your action or in this case inaction to publically stop such hatred is not unnoticed and will not be tolerated. You are always welcome to contact me if you would like to discuss further

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Lee September 10, 2015 at 1:55 pm

My son and I dined at the Sunrise, Florida (Rest. #128) on 08/02/15 to find a chewed up piece of meat in the box next to the sandwich we ordered. It seemed to be a big joke among the employees and manager, we did not appreciate that disgusting unsanitary display, not to mention the numerous diseases the can be contracted that way. I sent a message to Arby’s only to receive 2 small meal cards. We will NEVER EAT ARBY’S AGAIN. To date I have not received a call or explanation, I want to know what was done about this. I hope this message reaches numerous people and that they make an educated decision the next time they are about to pull into Arby’s parking lot. Now that it has been more than 30 days, I will make my best effort to alert and inform people about what we went through. I wish I could attach the picture.

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laurie September 9, 2015 at 11:53 pm

I was a garbage truck helper in the 80s and the manager refused to serve me called my boss and he said dump the load and they ended up getting shut down by the health department and the manager got fired

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linda ricjarfson September 8, 2015 at 3:19 pm

We want to say thank you and we’ll done my husband and I. Retired recently. We so appreciate Arby’s. Your food is always very good, you restraints are always lean and inviting and the customer service exceptional. You have the nicest kindest employees. We try to live on our S.S. and not touch our m mkt. We have fallen in love with your new sliders. They are perfect size for kids or seniors, or anyone. What value. Thank you, thank you, thank you.

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Lisa September 8, 2015 at 8:16 am

I have a question or thought. I worked at Arby’s for 4 years along time ago. They have changed so much. Went there Saturday, super disappointed. Got a Beef and Cheddar it had a tiny bit of beef on it. I had also been awhile back same thing. I think the Arby’s here is cheating everyone. Email me and I will tell you more, seems to be all the restaurants in Ohio. Lived here a year. I want this fixed! Thx

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Tom Barnes November 30, 2016 at 5:51 pm

Wow! Another person complaining about getting cheated out of meat on their sandwich. The Arby’s in Toccoa, Ga is cheating on everything from shakes, drinks, and the meat, sauce, and cheese. Arby’s needs to either start building sandwiches with sufficient meat for your money or close down. I paid almost $7 for a specialty sandwich that had less meat than a basic small roast beef.

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GEORGE MARSHAL September 7, 2015 at 8:22 pm

AFTER READING THE ACTION OF ARBY’S MANAGEMENT AND IT’S EMPLOYEE’S. THIS IS NOTHING SHORT OF AN INSULT. THEN TO ADD INSULT. MANAGEMENT OFFERED
A FREE COMPO MEAL. IF MANAGEMENT HAD ANY BALLS THEY WOULD FIRE THE MANAGER AND THE EMPLOYEE. ARBY’S SHOULD GET ON NATIONAL T.V. AND ASK FOR FORGIVENESS AND APOLOGIZE.
I TOLD MY THREE KIDS NEVER TO BUT ANYTHING FROM ARBYS.

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David Freyer September 11, 2015 at 1:12 pm

I have eaten at Arby’s since they opened in 1964. If they don”t want to serve police – they needn’t serve me either. I will never eat at an Arby’s again.

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Anonomus September 7, 2015 at 1:25 pm

The arbys in goose creek has the rudest manager ever her name is becky i didnt get her last name.every time i got in there because im a regular shes always yelling at employees or mgrs infront of guest thats not cool and its disrespectful to the guest. From the sounds of her complaining she doesnt need to work there anymore.
I hate complaining but i just got tired seeing all the amazing employees get treated likr crap by a manager like that.

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Jack Williams September 7, 2015 at 1:44 am

To the board of Directors at Arby’s
As you can see you have a CEO who does not understand your customers. There is an old saying that “freedom without discipline is chaos.” Well your CEO Paul Brown has created chaos for your company. With his proven lack of true leadership skills he has caused your company to appear to have an anti-law enforcement sentiment that makes one wonder if anyone is safe eating at any of your locations. Clearly your CEO has caused a public relations disaster. You have one way out…Fire your CEO along with the remaining employee at the Pembroke Pines Fl. location. If either receives a large bonus on termination then it appears to be over for Arby’s.
Jack Williams

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why September 6, 2015 at 12:47 am

The Arby’s in Pueblo, Colorado employees are rude and this is the third time I’ve been there to order apple turnovers and they did not have any ready. The last time I went before today was in July 2015 and I ordered apple turnovers they said they were out of them and I was in the drive thru and I couldn’t leave the drive thru because there’s no outlet I was stuck in the line with no order to purchase with 3 cars in front of me and several cars behind me I sat in the drive thru 33 minutes this angered me tremendously. This Arby’s has poor management and employees.

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Gail Hedlund September 5, 2015 at 11:04 pm

How can you keep on staff that REFUSED SERVICE TO A POLICE OFFICER? Someone who every day puts on a uniform to protect & serve the community of Pembroke Pines FL. Someone who in this day & age could very easily be shot at & killed just for putting on that uniform. Someone who is willing to go where few others would dare to tread?
WHAT THIS CLERK & MANAGER DID WAS NOT A JOKE! The clerk claimed it was a joke only to save his sorry behind on the job! And then to have a manager who didn’t make matters any better. What is wrong with Arby’s? Do they not know how to serve the public in a dignified manner? If not, it is time to close your doors!!!
I am also appalled that those at the Arby’s in Pembroke Pines had the nerve to call the same police dept. to deal with protestors! What is wrong with this picture? A police officer is not worthy to be served at Arby’s, but the minute they feel the tiniest bit threatened they cry like little babies for the cops to save them. Give me a break!!
I understand that Arby’s is a franchise. That DOES NOT let the corporation off the hook! Corporate is responsible for making sure that each franchise is doing what is in the best interest of the business. And being a discriminatory, insensitive, politically motivated restaurant is highly inappropriate!
FIRE THESE TWO & START OVER!! If necessary re-work the whole restaurant or even the WHOLE CHAIN if needed! We do not need our police officers treated in this manner. I’d like to know who this restaurant would call if they were being robbed. If Arby’s is not willing to be courteous & serve, why should they protect & serve Arby’s. I know they will, because that is their job. But many of us who have worked in the customer service industry are APPALLED AT ARBY’S actions and lame excuses.

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Tim kenney September 5, 2015 at 7:33 pm

I am very disappointed that you did not take more punitive action against the people involved in refusing to serve a police officer in Florida. I do understand that the manager was fired. However, the employee who started the incident was given a two day pays leave. Is this correct? A joke or not, we cannot support a company that does not deal with their employees in a swift and decisive manner regarding the disrespect shown to our law-enforcement community. My wife and I are teachers in our respective school district. Our family of four will not patronize another Arby’s until bad employee who disrespected the police officer is fired. Furthermore, we will also encourage our friends to eat elsewhere. We would never allow our own children to disrespect A member of our police community. I find it hard to believe you’ve you that behavior as acceptable. VERY DISAPPOINTING.

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RICK M. September 5, 2015 at 6:49 pm

I will no longer be giving my business to arbys. Not only because you fired the manager and not the clerk, but that you fired anyone at all. The right to refuse service should apply here. To my own personal experience, cops operate in a manner that is unacceptable. They should know this through any means necessary. Its out duty as civilians to facilitate change however possible. Its for that reason I will not be giving you my business and encourage others to do the same. Ill say I saw mice or something. Shame too your sandwiches are delicious.

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Jackson Salvant September 15, 2015 at 11:38 am

Your attitude is part of the problem. Next accident you have, call someone other than the police or 911. Hope that works for you

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John D. September 5, 2015 at 3:31 pm

Hispanic manager fired. Black who refused service to a white, female police officer still employed??? Had the offended been a gay Black Muslim, the lefty Arby’s corporate brains’ trust would have fired the entire shift and Obama, the Rev. Race Baiter Sharpton, Maddow, Rosie and Loretta Holder would have weighed in.
Time to grow a pair Arby’s …might stiffen your spine as well
No more for me.

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Jack Williams September 5, 2015 at 1:54 pm

To: Mr. Paul (I don’t know what customer service is) Brown
Mr. Brown you had an employee who abandon his post and did not provide that personal touch that is required in today’s business world. That employee then went on TV CBS 4 Miami and cried the “colored” poor me routine. He also stated it was all a joke. Has he been promoted to the new Arby’s spokesperson? Is it your policy to hire and support sick comedians instead of real quality workers? Mr. Brown because of your lack of true leadership I will no longer eat at any Arby’s. Maybe you and the sick, poor me, comedian can find another job not in customer service. By the way as a CEO you don’t even have the courage to publish your email address.
To the success of real men and women who protect and serve across our great country,
Jack Williams

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S Martin September 5, 2015 at 12:23 pm

To: Mr Paul Brown, Arbys CEO
Mr. Brown,
I’m sure by now you realize the extent of damage made by the hideous action of one of your franchise employees, Mr Kenneth Davenport out of Florida!
Mr Davenport should have been “immediately” terminated from that Arbys and an apology issued to the police officer he refused to serve!!!
That is the most appalling thing I’ve ever heard of in my life….all 65 years of my life!!!!
I for one can promise you I will do everything within my power to make sure the hundreds of thousands of very influential people I know are aware of this and what’s more the fact that Arbys Corp “did nothing” to correct this appalling behavior to a police officer!
I sincerely hope you do the right thing ASAP!

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Jason James September 5, 2015 at 11:11 am

I will no longer eat at Arby’s due corporate’s handling of the incident with the police officer. I will also encourage everyone I know to stop eating at Arby’s as well.

I do not believe the remark was a joke because of the statement your employee made to a reporter, and because he refused to make a formal public or even personal apology to the officer. When interviewed by the media he stated, “There is no point in talking because I’m 19, and she’s an officer, and I’m colored”. Seriously! How stupid does stupid need to get before you hand out more than a 2 day suspension! The only real joke here is how you choose to discipline your employees! With the low standards you have for your employees, how can I trust they will not taint the food!

I understand that young people make mistakes, and that people often make joking remarks that are sometimes misinterpreted. But how hard would it have been for this young man to simply approach the officer, make a sincere personal apology, and explain that it was only a poor attempt at a joke? That would have settled the entire matter right then and there. Or, how hard would it have been for him to just tell the press that he’s sorry for the attempted joke and that he has already personally apologized to the officer? Instead, he makes the ridiculous comment “…she’s an officer and I’m colored…”.

Employee’s comment:
https://www.youtube.com/watch?v=i9GqBW2N8dQ

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RICHRIMAN September 5, 2015 at 9:36 am

Two days off with pay……disgusting!

I sincerely hope your bottom line reflects your stupid decision!

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Tom Buttram September 5, 2015 at 8:36 am

2 days vacation with pay! Really. You reward this kind of behavior, you should be thrown into the pit. Just consider this as my personal boycott of Arby’s until this thing is made right. I am really hacked off at this company.

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Michael Miller September 5, 2015 at 8:32 am

As a police officer I am disgusted that you permitted the clerk in question to keep his job. His job is customer service, period. He failed at it. In my world there are consequences for failure…for me and for your company. The consequence for your company is that I can no longer eat at Arby’s with good conscience. The same goes for my friends and family. It’s a shame you didn’t handle this differently.

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fred nelson September 5, 2015 at 7:50 am

as a loyal customer of arby’s for well over 30 years I am informing you that I will no longer be one, how could you not fire the thug that refused to serve the police officer, as a retired firefighter , we in public safety will stick together, and never visit you stores again, ask yourself a question will the employee that disrespected the officer make you as much money as you will lose, this world has turned upside down over the past few years and you have just joined it.

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Boyd September 5, 2015 at 7:34 am

My family has eaten our last Arby’s. Your lack of proper corrective action speaks loud and clear about your company’s corporate culture. We can find better places to spend our money.

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John Dawson September 5, 2015 at 7:04 am

Thanks to the ‘quaking in their boots’ lefty management at Arby’s, the white Hispanic manager is fired but the black employee who refused service to a white female police officer is given two day suspension. If the offended party had been black, muslim and gay, Arby’s would have fired the entire staff and Obama and Loretta Holder would have commented on the atrocity. Time for corporate to grow a pair and develop some spine.

No more Arby’s for me.

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John September 6, 2015 at 3:22 pm

When a group targets our police that is here to protect us all and a company like yours takes the side of a group that promotes killing of police, you should no longer exist as a company and after nearly 30 years of being a customer, I will never purchase another item from Arby’s. It is time to stand up the racists in this country no matter what their color and this hate group is a racists hate group. Fire the employee and do your job as a corporation or I hope all police and good citizens of this country boycott your stores nationwide.
John

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Mark September 5, 2015 at 6:47 am

I live right down the street from one of your restaurants and I will make it my mission to get the word out about how you handled this situation to all I know and to my community. You Mr. Brown are an embarrassment and should step down. You didn’t handle this as a leader you are a follower and trying to be PC didn’t do what needed to be done. EVERYONE should boycott this company and run as fast and as far away from you as possible. YOU ARE AN EMBARRASSMENT
BOYCOTT

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Ken roberts September 7, 2015 at 12:20 am

As a previous franchisee (not Arby’s) there was a “system” that needs to be followed. You might want to check your system on how to serve your customers that are not disrupting, being disrespectful or doing anything that would hurt your staff or others. I and my family will like many others will not patronize any of your establishments. P.S. sure do love your sandwiches! What a shame!

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dennis September 20, 2015 at 6:04 pm

It’s OK if you refuse to serve a cop now, you will get suspended from your job but still get a paycheck from them.

The Arby’s employee who was suspended more than two weeks ago for allegedly refusing to serve a police officer is still getting a paycheck from the company, two weeks after the incident.
A spokesman for Arby’s told The Daily Caller News Foundation that the company and the employee, Kenneth Davenport, 19, mutually agreed that the he would go on temporary paid leave.
“That’s where things stand at this point,” Jason Rollins, an Arby’s spokesman, told TheDCNF.

BOYCOTT UNTIL HE IS FIRED

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M Striker September 5, 2015 at 5:57 am

Given the situation with Pembroke Pines Police Sergeant Jennifer Martin treatment by Kenny Davenport is simply unacceptable under any circumstance. By Arby’s giving him time off with pay is simply rewarding intolerable behavior. I will no longer patronize any Arby’s Restaurant.

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Debi September 5, 2015 at 2:53 am

To be honest, I can’t believe anyone would think of disrespecting, a police officer, especially with tensions as high as they are, foolish, to say the least! It would have been SO much better, had anyone GIVEN the officer a free meal, not every trip, but one wouldn’t have hurt anyone. Had they given the officer a free meal, and told them they appreciated their service, everything would have been different.

Yet the public, as a whole, gets disrespected as a customer, when eating at Arby’s! I had taken my Mom, for an outpatient procedure, at a local clinic, and then went by Arby’s to grab a quick sandwich. Arby’s had sent a text message on 9/2/15, which only stated “Get a free slider, with the purchase of a sandwich, at regular price.” Because I didn’t have the text, on my phone I was carrying, they argued with me, and stated they “need to see it, to get the code.” I told them I knew they, usually, needed the PLU code, but this text didn’t contain a code, just the offer. We were finally told that if we kept our receipt, and returned with the text, we could get it. I did so earlier today, but they still refused to give me the offer. Instead they said I if I bought another sandwich, at regular price, they would honor the offer, but since this was a different day, they couldn’t do it.

On 9/3/15, when THIS instance occurred, I asked for the 800 number to call HQ. I was given the 800 number, for calling in surveys.

When I was in today (9/4/15) and met with contrary behavior again, I asked for the franchises owners name and number. They came back with a number and name, but it was disconnected! REALLY?!?! This has now become more of a “principle” matter, as they wanted me to know they discounted and disrespected me.

Maybe I’m giving them too much credit to start with. Maybe things are bad enough at the store, their franchise owners phone, had been disconnected! I could see where that could happen, when they are busy loosing business! As I’m done dealing with ineptitude! I won’t be returning to the restaurant EVER, and it’s harder to make my Mom mad, than myself, but she won’t be returning either! It’s BAD when McDonalds can beat you, hands down, in customer service!

This is FAR from the first time, Arby’s personnel, have refused to honor some offer from the HQ. Or done something, which needed to be addressed. However, like someone else noted, it’s nearly impossible to locate how to reach out to HQ!

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lawrence phelps September 4, 2015 at 11:08 pm

I love your food and used to make trips to your location in Laurel MD for the roast beef. After the recent behavior of your staff who refused to serve a police officer, I will not be returning. I will head up the road to Chik’Fil’A.

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Mike Ferguson September 4, 2015 at 10:17 pm

Not surprising to see such stupidity at an Arby’s location when corporate shows us all that stupidity obviously reigns there with their idiotic “action plan” decided on to deal with this situation…..

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Kim September 4, 2015 at 10:08 pm

I too am a part of the Law enforcement family. I will no longer be a customer of Arby’s! The ignorance of your manager towards an L.E.O is a disgrace.

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Laurie Phifer September 4, 2015 at 10:01 pm

Your corporation will likely see a business decline, after caving in to pc. Since you implicitly side with incendiary BLM and other anti-law enforcement sentiment, some customers should not feel safe in your outlets. I, for one, will avoid all Arby’s and affiliates.

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Pamela September 4, 2015 at 9:36 pm

After reading and hearing how your employees and management treated the police officer in Florida I can assure you that me nor any member of my family will ever eat at another Arby’s. I personally never have liked your food but my husband loves it. After he read the article he sad it’s sad day in America when people turn their backs on the very people who put their lives on the line everyday to protect us. Shame on you ARBYS!! You need to clean house and change rules. I’ve never understood how your company stays in business anyway. The food is bad, the prices to high and your customer service is terrible.

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Kem September 4, 2015 at 8:18 pm

You disgust me with allowing the behavior from your staff to treat not only a police officer, but anyone, in the manner they did. It was not a joke, but your behavior as a corporation is. Shame on everyone of you. I will NEVER eat at your restaurant again and will encourage others to eat elsewhere!

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Gail Hedlund September 5, 2015 at 11:05 pm

I’m not ever eating at Arby’s either!! Their apology was lame. The actions of their employees, appalling. I’ll spend my hard-earned money else where!

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Pamela Winesette September 4, 2015 at 8:03 pm

My family and I will no longer be eating at Arby’s. I cannot believe they fired the manager, but NOT the person who refused service to a police officer. In fact, they paid him for the two days they suspended him!!!!! Where is the equality in that decision? Both employees should have lost their jobs. Also, Mr. Davenport made a comments to reporters that lets everyone know his true thoughts. He said he would not answer the reporter’s question because, “I’m 19 and she’s a cop and I’m colored.” What does that even mean? Arby’s you have lost another customer.

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Michael September 4, 2015 at 7:53 pm

I am done with Arby’s.

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Wilma September 4, 2015 at 6:30 pm

You fired the manager but suspended the clerk with FULL PAY?? That’s not punishment. That’s a vacation! Shame on you! Used to stop at Arby’s and grab dinner for the family on the way home just about every Thursday night. Not any more. You just lost a loyal customer. Will never eat at Arby’s again. Looking now for another place.

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Dee Andrews September 4, 2015 at 5:34 pm

Hello I want to make sure that Arby’s, Wendy’s or any other food chain establishment hear this. How Dare you Allow any employee to disrespect a Police Officer. I will Not Nor will anyone in my extended family EVER go to another Arby’s..I will get the word out to as many social media outlets as possible. How Dare you Not Fire all who were involved, and all who stood by & did nothing.. How about when ever you get robbed you go call Al Sharpton, Leave the Police out of it

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Doug September 4, 2015 at 3:14 pm

In regards to the atrocious behavior of these employees who conducted themselves poorly. Fired the manager but retained the employee? Really. this employee needs to be terminated. I will never give Arby’s another dime of my money until this idiot is terminated. I also find it ironic that trying to find an email address to corporate is impossible. Only feedback you people seem to care about is their restaurant experience. Well if you don’t get rid of both of those employees that won’t be an issue.

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Patti September 4, 2015 at 3:05 pm

I cannot believe you only fired the manager and suspended the clerk. The clerk absolutely needed to be terminated as well. This is NOT something that can be rehabilitated. This clerk showed absolute disrespect and absolutely ZERO customer relations skills. If you have an EMPLOYEE who refuses to wait on certain types of people, then you have an EMPLOYEE that no longer deserves to be EMPLOYED. I cannot imagine a scenario where one of my employees refuses service to ANYONE…especially a police officer, firman, emt, etc…and KEEPS THEIR JOB!!!!! DO THE RIGHT THING, ARBY’S. You definitely lost this customer for your lack of CORPORATE RESPONSIBILITY.

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Constance September 4, 2015 at 2:43 pm

Let us hope that all employees and or franchisees are being dealt with in a swift and harsh manner in regards to their treatment of our law enforcement officers. Being in the LEO family we spend thousands a year in takeout. If your company cannot make it clear that disrespect of any kind will not be tolerated. Then it will be an easy choice for us to boycott all Abby’s establishments in Utah. If you check our numbers you will note the Salt Lake Valley has thousands of officers alone.

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James Connors September 4, 2015 at 1:33 pm

Not that I am a big fan of your chain, or any fast food chain for that matter, (I rarely eat out or eat fast food due to dietary restrictions), I was just wondering what EXACTLY is Arby’s policy on ‘refusing service’ to potential customers?

Can the people who prepare and serve your food REALLY pick and choose at their own personal discretion, those potential customers who they, the people who prepare and serve your food, deem ‘unworthy or undeserving’ of service?

If so, I find this leeway/leverage repugnant at the least and dispicable at the most! For ANYONE, be they an owner, a manager, a counter-service associate, etc. , to randomly and without just cause DISCRIMINATE AND PREJUDGE ANYONE to be abhorrent and flies in the face of acceptable conduct/behavior for ANYONE who has contact with the public.

In addition, in light of the current socio-political uproar concerning the changing attitudes of the public towards police officers, in MY OWN personal opinion, I think both the Manager and the counter-service(?) associate at this Arby’s location exercised EXTREMELY poor judgement in joking, or trying to make a joke out of the situation in hindsight, about not serving that police officer.

Contrary to what many people may think, being a law-enforcement officer is a grueling and difficult job to say the least. It’s not all ‘free donuts at Dunkins’ or a ‘free meal at Arby’s’ which many folks seem to think AND ASSUME! Sure, there are BAD policemen out there, just as there are BAD fast food chain managers and counter-service associates.

I don’t expect that we, the consuming public, will really ever know EXACTLY what happened, nor will ANY of those involved be COMPLETELY honest in their renditions of their own ‘personal truths’; all we will really ever get is the MEDIA’S own ‘spin’ on the matter and as we all know in the ‘media game’ there’s the truism ‘If it bleeds, it leads’ which is ALL about generating $$$ for the company shareholders. It’s very unfortunate, however, THAT is about the only truth we know.

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JEFF PARSONS September 4, 2015 at 12:55 pm

After this story about the service or non service to the police officer Arby’s will not receive any more of my money.

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John G September 4, 2015 at 12:23 pm

I think Arbys should come out and give all those in uniform a Month of free lunches. Show that you are serous.

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Terry September 4, 2015 at 12:14 pm

I am horrified and disgusted with your employee’s treatment of the Law Enforcement Officer in Pembroke Pines, Florida!! There is no excuse for this type of incident to happen and the involved employees should be fired. As a retired police office and wife of current police officer of 40 years of dedicated public service I feel that you owe all of Law Enforcement a public apology! This treatment of someone who Daily, lays their life on the line to keep YOU safe, is unacceptable and myself and family and anyone else I can contact will not be setting foot in any of your restaurants unless this situation is properly dealt with.

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Gail Hedlund September 5, 2015 at 11:10 pm

AMEN!!!

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William September 4, 2015 at 11:54 am

Just letting you know, failing to serve a law enforcement officer for any reason is disgusting. I’m just one voice in central Texas that will not be spending a single penny in any of your food service establishments again. You really should vet your people before hiring the trash of society. Thanks William in Texas

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Kk September 4, 2015 at 11:30 am

I don’t know all the details, but I’m appalled that one of your stores refused service to one of our servants of the law! My! If they had refused service to a homosexual, then they would be in jail right now! The irony of this situation is beyond my comprehension! I know that your corporate would have immediately fired that employee and manager that backed them up had it been the refusal of such. I hope that yall have since fired this individual for such terribly wrong behavior! The next time yall get robbed, don’t call 911! I hope you have some other means of protection in place! My, my, my… No more Arby’s for me until this is made right!

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Cathie September 4, 2015 at 11:25 am

Arby’s:

I have been an Arby’s customer for many years and am outraged that a Police Officer was denied service at your Pembroke Pines, FL restaurant. Heard on news that manager was fired, but employee who denied service was only suspended. Really!!!! Will be boycotting Arby’s until employee gets what he deserves—-Being Fired!!!

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Frank September 4, 2015 at 11:01 am

Clearly Arby’s has a public relations disaster on their hands as a result of the Florida incident. As a retired LEO I am calling on my fellow public safety professionals to send a message that this shabby treatment will not be tolerated by a boycott of all Arby’s restaurants across the nation. Until such time that Arby’s makes amends to our community I I ask that not a single public safety vehicle be found in ANY Arby’s parking lot. Additionally I ask my fellow pubic safety officers spread the boycot to all their friends and family.

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RICK LAMB September 4, 2015 at 9:48 am

IF YOU DONT FIRE BOTH EMPLOYEES THAT REFUSED TO SERVE THE POLICE OFFICER I WILL NEVER SET FOOT IN ANY ARBYS EVER AGAIN. SHAME ON THEM AND SHAME ON YOU FOR NOT FIRING BOTH EMPLOYEES!!!!

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X cop and verteran. September 4, 2015 at 9:45 am

I will never eat at Arby’s again. Not only did Davenport disgrace our men and women in uniform. YOU THE CORP DISGRACED ALL AMERICANS by not immediately firing them both. What do you mean investigate it? If this was a white employee saying this to a black cop or person. He would be fired, there would be a riot, and The President, Holden, Al, would get involved. Since you don’t value the ones that protect you and sacrifice there life everyday. I’m done with Arby’s. I work at a large Corp. In which about once a month we feed our employees Arby’s lunch on Saturdays. Well they way you handled it you should also be fired. GO BYE ARBY’S . I HOPE YOU WILL LOSE SO MUCH BUSINESS.

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Brian September 4, 2015 at 9:13 am

Dear Arby’s,

I am a firefighter in Florida and we work hand in hand with law enforcement. The law enforcement officer being refused service at the Pembrook Pines location is unacceptable!!! If your franchise doesn’t serve public safety, then I’ll be sure not to give you any of my families money on or off duty. The people involved in the incident should be terminated as employees. Further more if the person is not comfortable with serving law enforcement, then maybe you have larger issue with your hiring practices. Generally if people don’t like law enforcement then they are not following laws. Good to know now what quality of people you hire and protect. Being that Arby’s doesn’t support public safety then be sure not to call the next time one of your stores gets robbed. You can’t have it both ways Arby’s!!!

Best Regards,
Brian

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Elvis Young September 4, 2015 at 8:57 am

After hearing a recent story about your employees refusing service to a local cop, I am totally confused about this ignorant, disrespectful act. I predict this wrongful behavior will hit you in the pocketbook as well as your national reputation. If you have been paying attention to the national news lately you should know what these policemen encounter to keep the peace and stay alive. Why don’t you try being a cop and see how you like being treated the way your employees treated this cop? If any of your stores get robbed or you have some unpleasant customers disrupting your business….please don’t call the cops, have your ignorant “Manager” and her “ASSistant” handle the problem.

Thanks For Your Time,
Elvis Young

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Louise F September 4, 2015 at 3:33 am

We all know Florida is full of idots but now you’ve got a full blown public relations disaster. How you handle it will determine if it gets worse. By worse I mean me and millions of others can refuse to eat at Arby’s. .
Please issue a public apology (press release, video on facebook, webpage, etc) to sincerely show this employee & mgr do not represent your company. I love your food but I am also fed up with this B.S. that law enforcement officers are enemies. I think it would be nice to offer all law enforcement in uniform a free sandwich for the next week or so. Show them you WANT to serve them. Make a hefty donation to some charity that is law enforcement related.
If your store was robbed you would want them there, right? Call me if you’d like to chat 512.589.XXXX

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Asher September 4, 2015 at 1:39 am

Will never eat here again until manager and other employee terminated. Joke or no joke. Poor customer service.

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Gail Hedlund September 5, 2015 at 11:14 pm

I’m not buying that it was a “joke”. I believe the clerk said that to save face! He did WRONG & wanted to make it seem like it was the officer’s fault for misunderstanding his humor. Well, I also have a bridge or 2 to sell you!

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Sen nueve September 4, 2015 at 12:56 am

I am only one customer to you that has unfortunately, along with millions of others, have helped to pay the salary of the ‘wonderful’ employee and ‘super wonderful’ manager that showed their childishness, ignorance, and lack of professionalism. I have no intention of ever returning to your restaurants. Neither of these individuals have any business serving the public. How on earth can you call yourself a manager and allow an employee to refuse to serve anyone, take over for them, and do nothing! There is ENOUGH hate in our society today without stupidity like this taking place. This type of foolishness only adds to the anger that is already prevalent in our country. You are supremely naive if you even attempt to take into consideration it was “just a joke.” Right!…What kind of people are you hiring? What kind of people are you promoting to management? Please! Enough of this!

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Dale September 4, 2015 at 12:49 am

This is bulls***, had a friend post the story on FB and thought it was a fake story at first. After reading found it to be true. These pucks need to be fired now, not given time off, not given another job in another location but fired. If this is how you honor our heros in blue, I want no part of Arby’s. ill never trust food out of your windows again.

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Alyc September 4, 2015 at 12:37 am

everyone is angry at you guys because you have an employee that would treat a police office this way. I stand by our country. I love our police force and respect them. But I also respect and love the freedoms we are given as citizens of this wonderful country. This poor young man has rights. And one of the rights is freedom of speech and another right is freedom to refuse service. This establishment did not refuse service! She got served! He did what he was supposed to do, if he didn’t feel comfortable serving a police officer he turned it over to his manager. He did not call her names or poisen her food. He did not harm her in anyway. This situation is abuse of power and is sad. Just because someone doesn’t like you doesn’t give you the right to drag them through the mud because you got butt hurt. We have the right to dislike people, right or wrong.

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Kk September 4, 2015 at 11:42 am

Actually Alyc, we don’t have those rights! Try refusing service to a homosexual or someone of a different nationality! Your company will be sued and you can go to jail for discrimination!

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Patti September 4, 2015 at 3:12 pm

Freedom to refuse service……..and which one of the Rights outlined in the Constitution is that, per se?
When you VOLUNTARILY become employed, you are there TO DO YOUR JOB. My guess is, this employee knew they would be serving ALL KINDS OF PEOPLE FROM ALL KINDS OF JOBS. IF they don’t want to do that…..then they do not have a job. There are no “rights to refuse service.” Isn’t that what you progressives morons expressed with the people who wanted to refuse to make a cake for a gay couple????? CAN’T HAVE IT BOTH WAYS. They deserve to lose their JOBS because they did not do their JOB. Simple as that. Grow up.

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Norbert wilkening September 3, 2015 at 10:25 pm

If I don’t see a national public apology and proof this piece of crap was terminated i won’t spend another dime at your chain. This better be now!!

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Brian September 3, 2015 at 9:37 pm

I eat at Arby’s two times a week here in Michigan. After this story, I will NEVER eat there again.The same way I’ve never pumped gas from a BP after their oil spill, that manager must be released immediately and Paul Brown should be embarrassed to think that just a call to the police station will make it all better. Take action at that location, release both employees.

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linda chalifoux September 3, 2015 at 8:13 pm

I love to go to arbys but today on Facebook there was an officer at an arbys that was told we don’t serve your kind and called the police and he was the police. Why are your employees refusing to serve anyone. So my thing is i won’t be going t9 arbys after this and most people that have seen this on Facebook probably won’t either. I suggest somebody do something . This country has enough problems.

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John Meikle September 3, 2015 at 7:36 pm

Until Arby’s publicly terminate the two employees of the Florida store that refused service to the police officer, my family will never spend a penny in your restaurant again. We look forward to your anticipated cooperation in rectifying this insult to the men and women that lay there lifes on the line to protect all of us.

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M. Moreno September 3, 2015 at 7:30 pm

I feel the negative comments. Just imagine if you behave something like Chick-a-fil what would be happeningg to your business. Instead you choose a namby-pamby response to another ‘black lives matter’ wanta be radical. Perhaps you should do the right thing. Help stem the tide make a example and make it LOUD.
Support our local law enforcement like you know you should

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Steve Labriola September 3, 2015 at 6:52 pm

you need to offer FREE FOOD to ALL Police officers Nation wide for 1 year!!
until that happens I Will NOT set foot in an arby’s again

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Wayne walker September 3, 2015 at 6:47 pm

Where is the corporate public apology on television to the men and women in blue and the american public for this disrespectful action by your establishment. Did I miss it

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Patrick Ziegler September 3, 2015 at 6:43 pm

No longer will I go to Arbys Police should always have respect!!!
A punk 19 year old who pulls the race card.
and a stupid Manager…….NEED TO BE FIRED!!!!!
I will not be at an Arbys fora good long time!

PATHETIC PATHETIC PATHETIC

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Rhonda Arquette September 3, 2015 at 6:28 pm

I am ashamed of the behavior of your employees you are in the business of customer service.. How dare you condone these actions.next time call a crack head when you need the police..apparently you employee people with this intelligence level.

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Azhp2175 September 3, 2015 at 6:17 pm

A Total Boycott by all Law Enforcement Officers has been called for, to Arby’s If this is the way you want to treat the ones who keep you safe, you don’t need any of their Money either. No Apology will ever undue the damage that has bee done by Kevin Davenport, or your 22 Year Old “Manager” Angel Marabel. It was not funny nor Professional for the Manager to tell the Sergeant, that he does have the right to refuse Service to her, while laughing. That sound funny to you? Who makes up these Policies? Maybe a loss of revenue, for an extended period of time, will make you actually do backgrounds on these Undesirable Employees. With the War on Police Officers, perpetuated by the President of the United States, and Arby’s blatant Disrespect for Police Officers, I am sure no Police Officer will even want to visit your places, for fear of having something put in their food. You people are pitiful and disrespectful. I would hope that action has been taken to terminate Davenport, and Marabel, and further check into the backgrounds of all your Employees. I will NEVER eat at Arby’s ever again.

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Karl wilson September 3, 2015 at 6:16 pm

I will no longer buy anything from arby’s for its treatment of law enforcement.

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juanita kesseru September 3, 2015 at 6:00 pm

Unless there is a nationwide, giant campaign by Arby’s against this treatment of police, I also will NEVER darken Arby’s doors again!

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Esther Vasquez September 3, 2015 at 4:55 pm

Myself and my family will boycott Arby’s for the remainder of the year. Due to the incident in Florida. Where a police officer was refused service. Shame on your employees. You need to screen your employees better and reprimand those at fault. If anything our police officers should be getting free meals everywhere for having to put their lives on the line for you and I.

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RG MAY September 3, 2015 at 4:51 pm

As much as I LOVE Arby’s–YOU HAVE LOST MY PATRONAGE 100%

Sgt. Jennifer Martin placed her order and pulled up to the drive-thru window, but says that when she attempted to pay employee Kenneth Davenport, the manager approached and told Martin, “He doesn’t want to serve you because you are a police officer.”

I find it appalling and unconscionable that this employee still has his job. How sad that your franchise seems to approve of such behavior.

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Pamela Hastings September 3, 2015 at 4:51 pm

Unless Arby’s corrects the problem in Florida by firing the employees involved and making it public, I will never again eat there, and I will use every bit of social media known to mankind to publicize what happened and discourage everyone I can from patronizing your company. This is simply unacceptable in any form.

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William Rolke September 3, 2015 at 4:43 pm

I am more than Appalled at the story I heard today that an Arby’s location in Pembroke Pines, Florida Refused service to a Police Officer. I will watch this VERY closely to see if the Employee KENNETH DAVENPORT..keeps his job. That would only be another slap in the face to our police departments across America.
I will see this on Facebook as well.

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Rachael P September 3, 2015 at 4:21 pm

Until the manager and employee of Arby’s that treated an officer like garbage are both publicly canned and made an example of my 6 person family along with the mass ofy friends will no longer be dining at your chain.

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Kimberly September 3, 2015 at 5:25 pm

We will NEVER go to Arby’s again – EVER! HOW DARE THEY?! I’m glad I’m not alone in this!

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Sniper 27 September 3, 2015 at 4:19 pm

Does the Arby’s corporation support the manager who refused service to my fellow LEO?

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Steve J September 3, 2015 at 4:16 pm

I read on facebook where Arby’s refused service to a police Sergeant. Just to let you know, NO member of my family will ever darken the door of Arby’s again.

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octavio montoto September 3, 2015 at 4:13 pm

I am extremely upset been from Florida that this took place in Pembroke Pines, I was a good customer but will never be eating at Arby’s again. let see what will happen God forbid you guy’s ever need a POLICE OFFICER TO HELP YOU at Arby’s in Pembroke Pines maybe they will be late or not show up at all since you don’t serve them anyway… by the way fire the Manager and the kid…..

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Linda September 3, 2015 at 4:02 pm

I am disgusted with the behavior of these 2 employees at the Arby’s in Florida. Our police officers put themselves in harms way everyday – for the benefit of all of the rest of us – including these 2 ungrateful individuals. I am so tired of the wave of total disrespect and hate for our officers. We need to speak up and stand firm in our support of our police officers everywhere. I generally like Arby’s – but will boycott it until these 2 employees are fired. If that was my establishment – I would never want them representing me to the general public. They would’ve been fired on the spot! Some ignorant people think they can say and do anything they want – and then claim that it was a “joke” or a “misunderstanding.” They need to be held accountable for their behavior – which is totally unacceptable. I hope that if the owner of this particular franchise doesn’t fire these employees now!, that the corporate people will step up and take the proper action. It’s time to show our police officers that they are appreciated!

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George September 3, 2015 at 3:51 pm

with reference to the Police Sgt refused service, as a retired officer I had on a few occassions to respond to Arbys Restaurant in New Jersey for complaints,I am retired in Florida and from this day forward myself or my family and friends will not frequent any of your establishments, I have also asked all the officers that I am on facebook with to Boycott your busines as well, can you immagine how many people that will be concidering they all have numerous Police Officer friends and they have friends and so on,

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Dale McWilliams September 3, 2015 at 3:13 pm

I am joining the chorus of outraged Americans who do not and will not accept the weak apology offered by Arby’s Corporate Management regarding the Pembroke Pines Police Officer being refused service. You have no idea of the damage that this maverick location has caused your brand. “We take this isolated matter very seriously as we respect and support police officers in our local communities,” Arby’s spokesman Jason Rollins said a statement. “We will be following up with our team members to be sure that our policy of inclusion is understood and adhered to.”
Executives CEO: Paul Brown, CFO: Stephen Hare, and COO: George Condos better think again if you believe this issue is going to go away ANY TIME SOON.
Your response is WEAK. Sadly and wholly unsatisfactorily WEAK. Terminations, revoking of the franchise, etc. are steps that MIGHT help to redeem you, but the damage is done. Now you get to wallow in it.

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Ms Jones September 3, 2015 at 2:55 pm

Done with Arbys til you make it right.

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Tom Barrow September 3, 2015 at 2:53 pm

After reading and hearing on the TV news about an Arby’s employee refusing service to a Police officer I must say that neither myself or any of my large family will EVER darken the door of any Arby’s period. I would guess this scumbag of an employee is also part of the ” Thug’s lives matter” movement. I can only hope that we can elect a real leader for president in 2016 and not another liberal, progressive elite community agitator like Barrack Hussein Obama. This feeble little liberal demagogue has done everything he can to divide this country and we’re damn sick of it and the moronic idiots like your employee who I certainly hope was fired. I hope you people learn a hard lesson that people with common sense will never be PC no matter how many statists try to legislate that leftist agenda. Arby’s…….NEVER AGAIN !!!

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juanita kesseru September 3, 2015 at 6:04 pm

AMEN!

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Cop lives matter September 3, 2015 at 2:48 pm

Gonna start a,nation wide boycott until the 2 idiot employees r fired. Boycott arbys

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Rob P September 3, 2015 at 2:45 pm

As a resident of Broward County where the alleged denial of service took place, I want Arby’s to be fair and judicious in dealing with this incident. I strongly believe our notoriously inept local media got this story wrong. I read the officer’s incident report and it clearly corroborates the young man’s story. For whatever reason and by whomever’s hand, the stories of the kid working the window and his manager have been conflated and confused. If Arby’s pursues this story, Arby’s must pursue the truth and nothing less. In this case it seems the truth seems easy to discern with just a bit of effort.

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Mary Wilson September 3, 2015 at 2:38 pm

Sorry to say you’re company has also lost my family’s business as well, due to the incident in Pembroke Pines Fla. were an employee and manager refused service to a police officer! Really this is discrimination in many ways as well as just disrespectful. This officer is out there serving the community that you’re business is in !! Sorry you need to do more then just say Well we’re so sorry this happened!! Bull- Come on step up Arby’s, employees like this need to go!!! Hell what if the officer had said they didn’t want to take a call at your restaurant cause they didn’t like an employee there?? Than they would be fired ASAP. The same needs to be done here in this incident in Pembroke Pines too!! Until then Bye

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Doug Rich September 3, 2015 at 2:37 pm

30 year retired law enforcement officer here who enjoy “ed” Arby’s. I am no longer an Arby’s customer after your idiot staff in Florida refused service to an active Law Enforcement Officer. These two should be terminated immediately. Answer my question Arby’s Management. Do you support the actions of these two employees and if not, what action was taken. I would so sue your corporate asses off for this type of behavior. Do you dare call the police if you ever have a problem. Arby’s can kiss my a__!

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Alex Harnoski September 3, 2015 at 2:23 pm

I’m appalled that this person refused to serve an officer. We will no longer go patronize Arby:s. The officer should demand a public apology and it should be on nation wide news. This was a slap I’m the face to an officer who was working long hours and just wanted to get something to eat.

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John September 3, 2015 at 2:22 pm

I won’t be eating at any of your restraunts, as in not just Arbys, until you fire both the management and employee of the cop hater restraunt. Your support of them is proof of what your company is all about.

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Richard September 3, 2015 at 2:20 pm

Sad, Sad, Sad, I used to go out of my way to eat at an Arby’s. Guess what I’m not doing anymore? You need to send these low lifes to the unemployment line. Question? Who do they call when someone robs them, assaults one of there loved one’s and God forbid something worse. You keep employing these idiots and me my family and friends are done with your company. Have a nice day.

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Sharen Manning September 3, 2015 at 2:17 pm

I’ve just learned of the shabby treatment to one of our officers in blue at a FL location…..

This is totally unacceptable……evidently, you don’t screen your management candidates well enough……….no amount of apologizing will undo the harm you’ve done…not only to the officer….but you’ve emboldened employees in other businesses to act in this shameful manner.

I will no longer bring my grandchildren to Arbys……….

Sharen Manning

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Grace Arroyo September 3, 2015 at 2:10 pm

My family and I will not go into another Arby’s , I am disgusted and agree at your employees unprofessional , ignorant and hateful treatment of one of our heroes, our police officer . I expect a public apology given to this officer and the rest of our law enforcement as well as support , for example a large monetary donation to one of the many programs that our officers volunteer in .
We need you to fire this employee .immediately .

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Grace Arroyo September 3, 2015 at 2:11 pm

*angry not agree

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Lisa White September 3, 2015 at 2:09 pm

My family will no longer eat at your Establishment the way a police officer was treated is truly heart breaking. I believe to quell this boycot that is just starting is to start a Arbys we appreciate a cop day. My question is who do you call when there is a problem at one of your stoes, the police. Lisa White.

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Laura Bowers September 3, 2015 at 1:32 pm

I am holding the corporate office responsible for the lack of disciplinary action against the two Florida employees that refused to serve a police officer. Until they are fired, no one in my family will be buying anything from an Arbys.

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Matt September 3, 2015 at 12:49 pm

Arby’s since so many people are unemployed and looking for work you should be more selective when hiring the piece of crap employee’s that refused service to a uniformed police officer, i.e. cashier and manager.
I will personally tell all family, friends and contacts to never go to another Arby’s ever again until both employees are terminated and made pubic and also the corporation takes special steps to take care of ALL police officers in the future!
Same on your establishment and your corporate structure…for the insignificant response that you have taken so far

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Richard Smith September 3, 2015 at 12:48 pm

I am and have been a faithful Arby’s customer … until today. Arby’s should have immediately dismissed the employee and the manager who inappropriately allowed the behavior of not serving a law enforcement officer. I am longer an Arby’s customer. I hope the people of the involved community will cease to do business with Arby’s. An apology is simply not enough.

You should be ashamed to have such an employee … and poorly trained manager.

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Joanne Filipowicz September 3, 2015 at 12:36 pm

My myself and my family will NEVER eat at Arby’s again for refusing to serve a police officer. Shame on you!

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Shannon September 3, 2015 at 12:36 pm

Refusing service go a Police Officer? What kind of culture does Arby’s have that allows this conduct. How about taking an ad out in all the major newspapers to make a public apology and reiterate your support for the law enforcement and other first responders. Our family will NEVER visit Arby’s again!!!!

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Gary goshorn September 3, 2015 at 12:35 pm

I am a regular Arby’s customer since I don’t like other fast food chains. I am glad Abry’s has appolgized but that is not enough. The employee should be fired and Arby’s has a major problem with the trust of their customers back. I hope they are not robbed because I would hate that they would need to call the police for help. Where is the outrage and denouncing a national movement against police. Until a strong statement is made by Arby’s, I will be dining at McDonalds.

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Jon September 3, 2015 at 12:31 pm

Shame on you Arby’s the employees that are responsible for refusing to serve the police officer need to be fired and Arby’s sued. Your response to this is weak. You have lost my business forever.

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Ezieg September 3, 2015 at 12:15 pm

Will not patronize ANY of your restaurants anymore. I live in South Florida and have learned of the disgusting, biased, employee who refused to serve an officer. But worse than that, is the fact that the employee will be “disciplined” . DISCIPLINED???? That means that you are condoning this behavior and giving this employee a pass, and continued employment. This person should be FIRED. I’m sure if the employee had refused to serve a gay person, the reaction would have been different.

Just a terrible, terrible way to conduct business.

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Larry O. September 3, 2015 at 12:15 pm

I am totally disgusted with Arbys and their poor response to the actions of their employee refusing service to a Police Officer. What a joke – they are going to have training on the issue. They need more than a class or handout on how to treat the public. Most locations that I have been to have poor attitudes towards the customer. The punk that refused service to the Officer should have been fired immediately. Anything less is just sweeping the Corp. culture problem under the carpet to get it out of sight of the media, then it will be business as usual. Arbys will most likely state that the actions of the jerk is not their fault, it is the fault of the franchisee. BS. The only way this can re rectified is to fire the punk, have a media release telling of the mistakes made at corp level that caused this poor culture AND all Police and Military Personnel in uniform receive a 50% discount on food purchases and FREE beverages for the next 12 months. BOYCOTT ALL ARBYS UNTIL THIS HAPPENS .

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Jake Parker September 3, 2015 at 12:14 pm

My wife and I eat at Arby’s every Friday and have done so for years. However, we will not return to your business until we hear that the employee and refused to serve the police officer in fired. What would you do if the person refused was gay or black? How is this different?

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L. Rose September 3, 2015 at 12:09 pm

change.org to terminate employees involved with refusing service to a cop is up, plz support it.

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Jill September 3, 2015 at 11:43 am

Just want to say that as long as your company panders to the cop hating movement and you don’t fire these employees in Florida who wouldn’t serve the cop and on top of that said it was a joke, my family and I will be driving right past ALL Arby’s. This is no joke what is going on in this country and anyone or any company who participates in allowing it should be ashamed and boycotted.

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McCain September 3, 2015 at 11:42 am

Boycotting Arby’s because of the refusal to serve the policewoman. shame shame shame on you.

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Disgusted September 3, 2015 at 11:38 am

No one in our family will ever enter an Arby’s again. Your disgusting treatment of the men and women who put their lives on the line everyday to protect the citizens and businesses of this country deserved better. Shame on the employees and their supervisors for their lack of respect. Now who are you gonna “call” if someone wants to commit a robbery or other mischief at one of your Arby’s????? Hopefully, you will be out of business.

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Michelle Croucher September 3, 2015 at 11:24 am

Please update us on whether the employees (Davenport and Martin) from your Pembroke Pines location have been terminated. There are many unemployed people who would be happy to have a job that better represent your company’s values as you have stated them. In the meantime no more Arby’s for us.

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Maria September 3, 2015 at 11:14 am

Arby’s should show support for all law enforcement by have hero day and either free or discounted items should be offered with a smile and a courteous thank you.

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Jennie Lofton September 3, 2015 at 11:05 am

As the fiancé of a police officer, I am disgusted by your employee’s actions. My family of four will not eat at Arby’s until you fire that piece of crap. I hope that person never has to depend on the police for help, but you know it will happen eventually. I hope the police get “lost” when responding to their call for help….This employee is the real pig. Pigs in a blanket…fry them like bacon…. What a gross person.

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MLR September 3, 2015 at 11:03 am

You just lost my family’s business, by the recent conduct of your employee not serving a uniformed police officer. This is outrageous & the employee should be fired, not just “disciplinary actions” taken.

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Jeff September 3, 2015 at 10:49 am

Refusing to fire an employee after an employee refuses to serve ANYONE for any reason, especially because they work for a safety service is a good reason to never patronize Arbys.
Would anyone want their food handled by a person of this character or at a franchise managed by someone who thinks this person should continue to work for them? Arbys has been scratched off my list of food choices..permanently. It is the owner who should be fired actually.

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Jay Williams September 3, 2015 at 10:48 am

If the employees (including the manager) aren’t fired for refusing service to a police officer, I won’t ever eat at an Arby’s restaurant. What a disgrace!

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KIM September 3, 2015 at 10:34 am

I will not be an Arby’s customer!! Both employees involved should be fired if not done so. This does bring up a food trust issue for Arby’s. They should be boycotted.

Kim

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Lennie September 3, 2015 at 10:20 am

As a senior citizen, I promise you—you will NEVER see me darken the door of another Arby’s. That goes for my senior citizen friends as well. I don’t have the words—despicable, appalling, wicked and shameful. I’m 72 years old. I never dreamed I see the day when Arby’s would refuse service to one of our police officers. GOD HAVE MERCY ON YOUR SOULS!
You will never get another dime from me. And I have a lot of friends who feel the same way.

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Leonard E Bloom September 3, 2015 at 9:30 am

We have ate at Arby’s for years, but no more. You need to take much more action regarding this incident. This will not just go away. Until we see a far greater response by Arby’s we will never go to another Arby’s, and will be letting as many people as we can, know about this terrible incident.

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Linda Beilein September 3, 2015 at 9:08 am

No more Arby’s for our family as we are a family of many law enforcement officers. Not a nice thing to do refusing to service an officer. Next time they have a major problem call the idiot who did this. What an insult to someone who has pledged to put their life on the line for them.

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Paul September 3, 2015 at 8:56 am

AMAZING!

I grew up loving Arby’s, not McDonalds or anyone else. I even turned my son and wife onto Arby’s.

Guess what my wife, son, mother and myself along with a number of your friends will NEVER even look at another Arby’s restaurant again.

As like all so called “Big” chains, you think it won’t matter that some of us decide not to even come near an Arby’s again will only hurt you some. That many will forget.

Forget it yourselves! You will find out this is incomprehensible!

To go against our men/women who serve and protect.

I pray you do not need protection but I know that our police will be there for every person and every store when you call on them…TOO BAD TOO!

Get lost I pray your stores and your company fail for good. I even said about four years ago it’s cool to see Arby’s is still in business..NO WHO CARES!

If I came into pray in your store before I ate I would probably run out of the store too…RIGHT!

I’m praying God allows your company to go under.

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D September 3, 2015 at 8:47 am

You will not serve law enforcement?! Well, you will no longer have to serve me or my family either. We will never eat at Arby’s again.

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freda September 3, 2015 at 8:45 am

You should have fired both employees. Now you have the punk calling the cop racist and can’t take a joke. Are you kidding me, this is your fault. Fire the employees with no unemployeement benefits.

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Jerry September 3, 2015 at 8:44 am

If Arby’s is not in the hate a cop movement and does not allow their employees to act in this manner they need to show it. One way is giving law enforcement free meals or a deep discount! I am for one who eats at a Arby’s a couple of times a month will not eat there any more until you demonstrate your appreciation for law enforcement.

JR

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James McGovern September 3, 2015 at 8:42 am

Hate a cop, get a criminal to help you out by putting their life on the line. BOYCOTT ARBY”S! Will not eat at an Arby’s again, enough good restaurants out there, such as Chick-fil-lay.

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Craig H. September 3, 2015 at 8:35 am

I’m sure you must know that law officers, deputy sheriff’s and police officers can not return to Arbys, why? Anybody with half brain knows that your employees will have the opportunity to either slip something into the food or contaminate it in some other way! They will not be back and add me to the list because my family will not ever frequent your establishments again!

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Ratspt September 3, 2015 at 8:30 am

The Behavior of that employee in Florida who refused service to the Police Office needs to be Fired!
That Thugish Employee with the Dred Locks waa not joking. He is an agent and representative of the Arbys Corporation. It is highly disappointing that Arbys employee standards are so low.
The customers do not do buisness with Arbys for the benefit of the employees!
The employees are there to provide a paid service.
It is incumbent upon Arbys to Fire this Employee and re-train any employee of Arbys that exhibits poor customer service and poor respect to not only Law enforcement officials but to all Arbys patrons.

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Marty keaton September 3, 2015 at 8:29 am

Very disappointed in your company refusing to serve a police officer. Especially when they serve and protect and put their lives on line. Just because ignorant, racial idiots that work in your store. Me and my family will not eat at arbys ever again. Police should be treated with respect.

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James Orebaugh September 3, 2015 at 8:27 am

As a retired Officer, I can tell you I will never eat at an Arby’s again until the employees involved in the incident in Pembroke Pines are fired! If this is the kind of people you are employing then I will spend my money elsewhere because good knows what they are doing to the food when it’s out of sight! Now I read it was a joke taken the wrong way. I see no joke here, just a further example of the disrespect law enforcement officers are receiving on a daily basis! Also, now the employee flipped out the race card! It was not her fault you wouldn’t serve her you idiot! Boycott Arby’s will be my motto until prompt justified action is taken and I will spread the word to all my friends! And no, a free drink and a sandwich won’t cut it!

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Audra September 3, 2015 at 8:21 am

Kenneth Davenport needs to be fired!
This sickens me, as a policeman’s wife this offends me to my soul!!
Nothing but HATE, maybe you need to screen your employees!
Next time one of your restaurants are robbed or have problems, you should call Kenneth Davenport to help you!
Way to go Arby’s, you got some “winners” working for you!
I will never go back to any your restaurants!
VERY DISAPPOINTED!!!
You crossed the Blue Line!

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Claire September 3, 2015 at 8:01 am

Was Kenneth Davenport, the Arby’s employee, fired? was the manager fired? And what measures will you put in place to ensure this does not happen again?

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SAL G. September 3, 2015 at 6:52 am

ARE YOU KIDDING ME, THEN SAY IT WAS A JOKE, ARBY’S HAS A BIG PROBLEM ON THEIR HANDS, HOW DARE ARBY SAYS NO TO A POLICE OFFICER,
YOU SHOULD OFFER FREE FOOD TO ALL POLICE NOT TELL THEM YOUR NOT GOING TO SERVE THEM
TELL YOU WHAT , NEXT TIME THERE’S A PROBLEM IN THE ARBY STORES CALL THE WORKER WHO WOULDN’T SERVE THE POLICE OFFICER, SEE HAW FAR YOU GET.
PS HOW DID THAT WORK OUT FOR YOU
NEVER NEVER NEVER EAT THERE AGAIN NOR WILL ANYBODY I KNOW, PULLING MY STOCKS FROM YOUR COMPANY TODAY

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Patriot September 3, 2015 at 3:04 am

Arby’s… a complete fail from top to bottom.

Apparently after the Arby’s manager informed the Pembroke Pines police officer that their clerk “doesnt want to serve you because you are a police officer”, the manager later went on and told the officer the clerk “has the right to refuse service to you.”

Wow.

Strike one and strike two.

Then after Arby’s management (which included their CEO and Vice President) had a pow wow regarding the incident and put their entire brain power together their spokeperson said in a statement, “We will be following up with our team members to be sure that our policy of inclusion is understood and adhered to.”

What? What? What?

Strike three.

Thier spokesperson then said the company would follow through with disciplinary action “up to and including termination of the employees involved, as appropriate.”

Strike four.

Refer again to What? That’s just plain stupid! That is a zero grams of protein response for a very meaty mistake. Thats a bread minus roast beef sandwich. (Those cop hating people are still on your team?)

Strike five.

They might be fired, maybe, were gonna think about it, talk about it, and chew on it for a while. What? “as appropriate” What? When has firing someone been more clear and appropriate.

Strike six.

Arby’s reaction to their employees and managers partication in the cop hate movement inexcusably lacked leadership and decisiveness.

Strike seven.

The headlines should have read,

Arby’s immediately reprimands and fires employee who refused to serve peace officer at drive through window. Arbys apologizes immediately to entire Pembrook police department, offers them free meals for the next year and states that their “former employees” actions were discraceful, and completely contradictory to thier companys values. Arbys CEO apoligizes repeatedly and states that he will fire any employee “faster than he can make a roast beef sandwich” who refuses to serve any of the brave and honerable men and women working for law enforcement.” Finally after several more sincere apologies Arby’s CEO says, “Business is complicted and there are numerous reasons why employees get terminated, but today was the first time i ever enjoyed firing someone.”

But that did not happen, Joe hate a cop is still on their “team.”.

People expect cops to make split second descions of life or death on a regular basis, and a whole company cant figure out how to handle this hours, days and maybe even, months after it happened.

Strike thirty,…………….. Arbys your fired!

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Ranaldo Pubal September 3, 2015 at 2:00 am

Thank you. I recently retired and was unsure how I would use my new found free time. I have decided I will use this time to get everyone I know to never step foot into another Arbys as long as I am alive. Shame on you and your people. BTW, I am black. WIll you serve me???

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Chris September 3, 2015 at 1:28 am

Until a public notice of the removal of those employees or a way of showing you support the police by a national movement. Do an officer appreciation commercial or something to help change the minds of millions. Maybe a video of the Fallen officers this past month put it on national TV. You may have the meat but you just lost a lot customers. Very sad and unfortunate for all.

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Theresa September 3, 2015 at 1:27 am

Well, it is probably better that they told her they did not want to serve her. They probably would have spit in her food.

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Bert September 3, 2015 at 1:24 am

Can not say I will,not eat at Arby’s anymore as I have never been a customer mostly due to geography but your company and staff have assured I will NEVER set foot in your business unless A) show were these two employees have been dismissed and B) you educate all staff that ” Police Officers Matters”. Will watch to see how your company resolves this huge shit ball your employees handed you.

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Phil September 3, 2015 at 1:06 am

Very disappointed and saddened to hear about the actions of a Pembroke Pines Arby’s employee refusing service to a fellow Officer. It’s time for people to stand up against this anti-police mentality. Rest assure, the first person any individual or business would want on scene in the event of an emergency is an Officer of the law. I can only hope that Arby’s fires all involved!

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Christopher Harper September 3, 2015 at 12:43 am

Dear Sir
I and my family will no longer eat at any of you stores from this day on you should hang your head in shame for what you worker has done …

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Teacher mike September 3, 2015 at 12:25 am

To say that I am disappointed in your decision to not serve police hero’s is disgusting. You have lost my family as customers and I will let everyone I know what you have done. That really sucks.

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Sadie M September 3, 2015 at 12:07 am

My family and I loved eating Arby’s but after hearing what happened to that police officer on the news neither myself my family not any of my friends will be eating at your resteraunt anymore. What happened to that officer is reverse discrimination. They put their lives on the line everyday to ensure the public is safe. ALL LIVES MATTER!!! We the people feel that until justice is served by firing that employee and manager we will never eat there again. We will tell as many people as we can to not eat at Arby’s because they don’t believe in equality. Very sad.

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JIM September 2, 2015 at 11:45 pm

I’LL MAKE THIS SHORT AND SWEET. UNTIL THE IDIOTS THAT DENIED SERVICE TO ONE OF OUR OFFICERS, I ASSURE YOU THAT YOUR COMPANY AS A WHOLE WILL NEVER MAKE A DIME OFF THIS FAMILY AGAIN. SO LET ME KNOW IF THESE MORONS ARE WORTH LOOSING THE MONEY FROM ALL THESE OTHER PISSED OFF PEOPLE TO. YOU HAVE ALREADY BEEN SMEARED ALL OVER FACEBOOK AND YOU SHOULD BE.

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Alex September 2, 2015 at 11:44 pm

As an officer in California I am asking my brothers and sister in blue as well as friends and family to boycott Arby’s. These people need to be fired!!!

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Don Cossean September 2, 2015 at 11:09 pm

My name is Don Cossean I am a retired N Y police officer who served my city for 21 years . My family and I have been going to Arby’s for years. Rest assured after reading about the disrespect shown to a fellow police officer I can tell you as of today I will NEVER patronize any of your restaurants again, many of my friends along with my family will also never patronize your establishments again, I just want to thank you for the disrespect shown to law enforcement, a slap in the face to one officer is a slap in the face to All police officers both active and retired. P.O Don Cossean (retired )

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Officer nancy retired September 2, 2015 at 10:38 pm

Smh..just lost our family as customers…I’m disappointed in your company’s involvement with the Hate a Cop Movement. …shame

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Deborah September 2, 2015 at 10:24 pm

Rest assured I will NEVER eat at another Arby’s ever. Your company sucks. Shame on you!

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D.R.E. September 2, 2015 at 10:09 pm

I would like to say that I along with everyone else in my family will never eat at an Arby’s again. To think that a Police Officer is denied service because of his profession in unbelievable. I would be willing to bet that that police department has at one time or another in the past responded to some type of 911 call at that location. I would bet they came and provided a service to the business without any issues. I bet if they would have denied service because they didn’t like the roast beef sandwich then your company would be screaming bloody murder. This is total unacceptable in any situation and needs your company needs to make amends in some fashion to the people that lay their lives on the line for you and the people of this country daily regardless of race, sexual orientation or religion.

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Randal Hoffer September 2, 2015 at 9:11 pm

I was completely disgusted when I read about the Arby’s in Pembrook Pines, FL refusing to serve a police officer. I have long been a customer of Arby’s. I like your food. I was also a police officer for 25 years. An apology from the CEO is nice, but doesn’t cut it. There are way too many other places for me to eat and to spend my money. Without the manager in question being summarily discharged I will not return to your business. This is not a question of training. This is a question of common decency. If a person of color or or a particular religious faith had been treated like this I would call for the same. Why should a brave person willing to risk their life on a daily basis for strangers be subjected to this outrage. Corporate owned or franchise there is only one proper course of action. My continued patronage is up to you. Maybe you should ask Subway how well a media nightmare worked out for their profits.

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Concerned Patriot September 2, 2015 at 9:07 pm

I just read the most disgusting post on Facebook about a police officer that was refused service for being a police officer. I understand that Arby’s is a franchise, but this kind of publicity can be very damaging. I know that you cannot believe everything that you read on Facebook or the Internet, but I pray that your corporate office investigates this claim. I can tell you that my family enjoys going to the Arby’s located in Rochester Hills, Michigan, but this post has left a sour taste in my mouth for sure. I can tell you that a response to the public would sure do the Arby’s name some good. It saddens me that people are not supportive of police officers. If there was not any law enforcement we would be living in an ugly world. I look forward to hearing from someone in response to my email, I would also hope that Arby’s will provide a public response to those that want the truth. Being humble and honest goes a very long way.

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Sandy Williams September 3, 2015 at 2:59 pm

Fire the employee if you want our business. Saying sorry don’t get it. Shame on you.

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Dave Martinovich September 2, 2015 at 8:44 pm

I will support the Arby’s establishment again after a free sandwich and a free drink are offered to all uniformed police officers across the US during the week of September 4 through September 11. Too expensive Arby’s? Think again.

Dave Martinovich

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ronda kohan September 2, 2015 at 8:18 pm

This is in response to a police officer that was refused service. Yes a public apology helps but please go a bit further.. our police officers, firefighters and service men and women do what others can’t or won’t do. They deserve our respect and support at all times. Free meals or a super discount for them would be great. . And would show arbys to be a great American company.

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Greg Dobbins September 2, 2015 at 7:33 pm

As a retired Law Enforcement Officer here in Georgia, I cannot stress enough to your corporate officials to step up to the plate and do a lot more than just apologize for this Florida incident or this is going to turn into a major marketing nightmare for Arby’s. Better come out of your ivory towers guys and do what is right and put your actions out for the entire Nation to see or y’all are fixing to take a big hit, in the form of loss of business, that y’all will not be able to recover from. Again make your actions known for the entire Nation to see. Thank You. GD

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Marcia September 2, 2015 at 7:12 pm

We like going to Arby’s but won’t be going there anymore, and encouraging others to not go there anymore, until you take action and fire your rude employee who refused service to a police officer in Pembroke Pines, Florida. It was uncalled for and callous especially when they are being attacked on all over USA. They’re just good people doing their job serving our communities. Please make a statement to all of us who appreciate them by firing the ignorant, liberal person. Thank you for listening.

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Larry September 2, 2015 at 6:52 pm

As a retired police officer I am beyond upset with the lowlives you apparently are willing to hire. I am member of an international organization and I intend to request all of our member worldwide to refuse to go to any Arbys, You want to change this action you will have to identify the person , who did this, make a public statement that all of your employees will be interviewed regarding their views toward police and all those acting negatively will be dismissed.

How can any officer eat in an Arbys always suspecting one of your lowlife’s may spit in his food. Trust me this is now small threat

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js September 2, 2015 at 6:44 pm

I am so ashamed of this employee and more so the Manager. Who is he to refuse service to an officer? Both should be fired! We have been going to this Arby’s for over 10 years and now that has come to an end. If they were to be robbed who are they going to call?

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Steve September 2, 2015 at 6:35 pm

I too would add my disgust with your employee’s refusal to serve a police officer. I won’t be eating at an Arbys in the future.

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Chris Nov September 2, 2015 at 5:31 pm

Complete disgrace that this company employs a disgusting individual that refuses service to a uniformed officer. Hope when there’s an emergency at your stores you don’t expect these officers to show up for help.

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John S September 2, 2015 at 4:44 pm

In light of how the officer was treated and denied service my family will no longer eat at any of your locations. Way to go Arby’s. A public apology is nothing. Terminate that peice of trash employee.

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Bill September 2, 2015 at 4:40 pm

I’m very disappointed to hear about the poor treatment of police officers at Arby’s.

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Judy Smith September 2, 2015 at 4:18 pm

I was infuriated when I saw this story but see you have offered your apologies. Shame on your employee. I hope he/she was fired.

Pembroke Pines police officer refused service?

Really??????? Inexcusable!!!!!

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sgt wilks September 2, 2015 at 4:08 pm

PBA 105 and many other police unions are actively boycotting Arbys. Not serving police that serve their communities is a reflection of how your company beliefs system works. I think your company is sh*t. I hope we put a dent in your business that you never recover. We have passed an email off to the 3 million police officers and their unions. Their families neighbors and friends will no longer be customers. Next time you get robbed call a felon. We dont give a f**k.

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For Cops September 2, 2015 at 3:55 pm

You need to fire the employee who refused service to a police officer and issue a press release including the name of this person. An apology just doesn’t make up for this and until some meaningful steps are taken regarding this unacceptable conduct, Arby’s is off of my menu.

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cathi September 2, 2015 at 3:46 pm

#policelivesmattertoo you should be ashamed

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Gail September 2, 2015 at 3:01 pm

Refusing to serve police officers is not tolerable. Why no public announcement about the termination of this work crew. Apology does not do enough. I will no longer buy any of your products.

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Jinxie Clark September 2, 2015 at 2:57 pm

I could not believe my eyes when i read how a uniformed officer was treated at your establishment. If you ever get robbed do NOT call the police. You have NO respect for them and do not deserve their protection. I will NEVER eat at Arby’s again and I am begging EVERYONE I know to boycott you as well.

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Anthony Belmont September 2, 2015 at 2:50 pm

As a Law Enforcement Professional I was deeply UPSET and OFFENDED to read that A SISTER IN BLUE from PEMBROKE PINES Fl. was treated in a VERY POOR, UNPROFESSIONAL, HOSTILE MANNER by an Arby’s employee & Store Manager. I realize this is just the actions of a select misguided South Florida employees, however I will STAND TALL WITH MY BROTHERS & SISTERS IN BLUE, along with my entire family and TAKE MY BUSINESS ELSE WHERE!!!!

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peter September 2, 2015 at 1:39 pm

Shame on you for refusing to serve a police officer in your Pembrook Pines Florida store.I will never eat at Arby’s again.I am also telling all my friends what happened .Have a bad day

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Debi September 2, 2015 at 1:23 pm

I find it appalling that you employ ppl who refuse to serve an officer in a uniform. I suggest if you get robbed you call blacklivesmatter since your employees apparently do not appreciate cops. I realize you said sorry…but this is inexcusable and I will not be eating at your place EVER again….period. I think you owe the police in your city a LOT more than a “sorry” and frankly if your manager at that store has no idea who works for him, he needs to go too!

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ponch September 2, 2015 at 1:17 pm

we support Dupont police in Dupont pa i will not ever go to arbys , and buy any thing .ty police life matters

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Robert September 2, 2015 at 1:04 pm

I just got a email from my Union about the denial of a Police Officer being told to leave one of your stores. I hope you take this seriously and fire the cashier as well as the store manager who represents your company. We have to watch at your stores and others fast food companies employees while they make our food because of the things that are put in our food and some are STD type of body fluid. You better make a National announcement of this.

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Amber September 2, 2015 at 10:19 am

Yesterday your store in Pembroje Pines FL REFUSED to serve a uniformed female police officer because she was a police officer. The service was refused by the manager of that store Restaurant #238. What kind of people do you allow to run your stores? This is appalling! I will not eat at an Arby’s again until this issue is addressed with a public statement and that manager is FIRED! I will tell everyone I know about this incident. As the wife of a police officer this is completely unacceptable.

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Steven Stewart September 2, 2015 at 8:57 am

Just was made aware of a fellow law enforcement officer being denied service. Until I see an apology from Arbys on a national media site. I will not patronize an Arbys again.

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Becky September 1, 2015 at 11:41 pm

Tonight, a police officer was declined service at your 11755 Pines Blvd location in Fl. The woman officer was told by your employee that she will not be served because she is a police officer! Are you freaking kidding me?! I cannot believe it. This is disgusting and absolutely unacceptable. If this is how Arbys and Arbys employees views and treats police officers I will NEVER eat their again and I will see to it that every single person I know hears about this. POLICE LIVES MATTER!

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Amber September 2, 2015 at 8:01 am

I just heard about this! I live in MS and because of this myself, my family and EVERYONE I KNOW will not be eating arbys either

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Candy September 2, 2015 at 11:49 am

You have got to be kidding me, this is unbelievable. BOYCOTT. Arby’s better make this right and do it now! Employee should be fired. How dare you deny a Police officer service!

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peter September 2, 2015 at 2:42 pm

Will never eat at Arbys,sgain

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Anthony Belmont September 2, 2015 at 2:51 pm

BRAVO! !!

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Jerry September 3, 2015 at 8:49 am

Your a f***ing idiot.

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Diane werner September 2, 2015 at 8:40 pm

Refuse service to a police officer in Florida. Disgusting. Who is this piece of scrap going to call when they r in trouble. I want this person fired. I will never again go to arbys

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Jerry September 2, 2015 at 9:36 pm

Very sad day. These people protect our communities. Why are these two people still employed. Somehow I just can’t stomach Arby’s any longer. A company that would allow this kind of misguided hatred is exactly what is wrong with
America today. Thank you to all LAW ENFORCEMENT for you service.

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Robert September 2, 2015 at 9:55 pm

I agree. Unless Arby’s comes out with a public apology to all officers and fires and involved employees immediately. I will never go to an Arby’s again. I also though Arby’s was a good company.

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Lindell day September 2, 2015 at 9:55 pm

i just read the article about a police office being refused service at one of your stores in Florida, this is completely unacceptable and I will not be giving you anymore of my business until I hear that employee is gone

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mark hester August 26, 2015 at 3:38 am

You did away with the brown sugar BLT. Then also the sub sandwich at the same time. Will not be visiting arbys for a while and I was getting two each of these sandwiches about 4 or 5 days per week.

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Penny August 21, 2015 at 10:58 pm

Arby’s Office
SO DISAPPOINTED that you have made your chicken salad a SHORT TERM item!!!! 🙁 . I went in the other day to get some on the flat bread and they said it was already gone. WHY???? Can’t you have it year round like you used to for us? PLEASE !!! Bring it back.

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john wiecek August 20, 2015 at 9:03 pm

very disappointed first was told no roast beef for 20mins ordered anyway Italian loaded, fries~ onion ring~ chicken tenders. onion ring wear burnt ~and no banana peppers on my Italian loaded when I asked they said they were out of them and would have them tomorrow grocery store right across the street just don’t get take a walk

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Brendalee Pearson August 18, 2015 at 11:02 pm

So very disappointed that this is your last week of serving the new Italian sandwich!!!!!:-( Your the I really enjoy only one in town that’s serves fresh food. Found something I really enjoy now you’re taking it away!!!!!!!!

Signed

Brendalee Mcwateer

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mark hester August 26, 2015 at 3:39 am

Me too

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alexis August 18, 2015 at 9:03 pm

The Arbys on Airway in Fairborn, Ohio has extremely disrespectful crew members. We just went through the drive thru, and our sandwiches were both cold, we asked for no ice in our drink and still received some. When brought up they pretended not too hear us. This location is very slow and never have I been treated with respect. I work in fast food myself, and have for a few years and I know where I work this would not be tolerated. I honeslty just think that if I’m spending so much money, I expect quality food and at least a smile or a greeting. We got neither. I do hope too hear back, and we will not be returning to this location.

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Linda McPherson August 17, 2015 at 9:09 pm

really really hate your commercial about the italian sandwich – what part of Arby’s don’t you understand Giuseppe – how insulting to all Italian Americans – my grandparents were both born in Italy and you are slamming my heritage – that is so insulting – this would be the same racial insult as if saying “what part of Taco Bell do you not understand Jose” or “what part of KFC do you not understand Shamika” – How dare you !

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Jason August 19, 2015 at 2:08 am

I completely agree. It’s racist and insulting.

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heather August 23, 2015 at 6:28 pm

Omg, you just called Arby’s out for racism and then you made a racist remark. Holy crap, what a double standard. The commercial was not racist, but you saying only black African Americans like KFC was racist. Shame on you

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Jayson Ellis August 15, 2015 at 8:46 pm

Went to the arbys restaurant in Cody Wyo. Went through the drive through. And the girl taking are order had a piss poor attitude and got ate order wrong witch happens every time I go their. Got are food home sandwich was wrong. It was only supposed to be rost beef and Bacon. Instead it came with everything thing on it. I had to drive back across town to get the right $8.00 sandwich. Witch they said was my fault. Not the incompetent girl working drive Thur. Witch all she could say was that’s not what I heard. And when I got a new sandwich back all they did to it was change the bun and wipe the sauce and lettuce and sauce off and gave it back to me. Witch I watched the hole thing from the counter. I will never eat at a arby ever again anywhere ever!!!!

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JANE DOE August 17, 2015 at 12:03 pm

LEARN TO SPELL!!

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Tammy Pridemore August 15, 2015 at 1:47 pm

My son worked at the one in Statesville NC and the new managers there do not know how to treat an employee. This store just got turned into a corporate store. My son has worked in the store since Dec. Now my son has never been late and only missed 1 day of work there. He has a manager ask him if he’s on something, also called him a liar. I’m completely upset about this . For one my son does not do drugs for two he doesn’t have a reason to lie. I would like someone to contact me about this matter please .
.

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Tara August 14, 2015 at 8:33 pm

We just had the worst experience at the South Sioux City Nebraska Arby’s location. The workers were too busy talking about what they were going to do after work and messed up our order and when we didn’t have the right things they wanted us to pay for what we were missing. It was a horrible experience and we will never return.

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casper August 25, 2015 at 3:34 pm

That is why they are raising the min. Wage to $15.00 an hour …….I would fire our whole Airbus restaurant if I could! That’s how bad ours is in Titusville Fl.

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Erin August 13, 2015 at 2:49 pm

Hi Arby’s,

Please consider adding the chicken salad sandwich to your menu permanently. I rarely visit arbys throughout the rest of the year, but when you have this item I visit weekly. It’s very fresh and unique to the items on your regular menu.

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Cecelia Westrich August 12, 2015 at 4:37 pm

I would like to comment on the Arby’s commercial I saw today. James Earl Jones is wondering why there is no Italian sandwich on Italy’s flag, and then he says rather hysterically “somebody call the Pope” — The Pope does not run Italy. The Vatican is an independent state and has its own flag.

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Cecelia Westrich August 12, 2015 at 4:42 pm

This commercial is disrepectful and insulting. The only thing it has going for it is that Mr. Jones is not shouting!

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Darla Davis August 8, 2015 at 5:05 pm

when I walked up to the counter in Oklahoma City ok the man at the counter immedently said dine in or out with a hateful attitude. It never got any better. Then when I got my fries they were cold and tasted like they were cooked 2 days before. Certainly regret my decision to eat at Arby’s!!!!

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Lou August 8, 2015 at 4:25 pm

Nice new commercial instead of what don’t you understand Giuseppe, why don’t you just say what don’t you dagos understand. Nice stereo type. You should be proud , well at least we weren’t at the counter extorting you at the time. Thanks Arbys.

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Lou August 9, 2015 at 8:00 pm

OK so now the the Italian flag should have a picture of a friggen greasy sandwich on it. Wow guess all mexican s are lucky taco bell doesn’t use the same advertising agency. I guess it’s OK to imply only Italians are fat slobs… THANKS ARBYS.

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Cecelia Westrich August 12, 2015 at 4:38 pm

Good point, Lou. I just posted regarding the same thing. It’s bad enough that we have to endure James Earl Jones shouting at us –now this? It’s insulting.

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Linda August 8, 2015 at 12:53 pm

Your ad on the next to last Jon Stewart show was the classiest thing I’ve seen on TV in a long time! The Arby’s delivery guys on the last show was second best. You handled Jon’s constant derision in the best of taste even though he was constantly deriding the taste of your products. Your response made me pay attention to the ad (which I never do) and want to go try your products just because you were such good sports!

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S. Graham August 7, 2015 at 3:22 pm

So the other day I was in a local Arby’s in Cottondale, Alabama. As I looked up at the menu I saw the new BLT that has the maple and brown sugar on the bacon. I thought to myself, I bet that “bacon and the bread” they use on the new BLT sandwich would taste awesome on a chicken bacon swiss sandwich. I asked the manager if I could do that and she said sure. That was the best sandwich I ever had!!! Half way thru the sandwich I thought this is really, really good, but I wish that the maple and brown sugar taste was stronger. I then thought about a way to achieve this. The manager let me know that the flavor was something that they added to the bacon, so now Im now wondering if it could be added to the chicken as well? I think Arby’s should try this for a limited time to see if it catches on. If it does I just want free sandwiches for life lmbo!!! Anyway I would make a chicken bacon swiss sandwich, but I would use the bread and maple bacon from the BLT sandwich and I would coat the chicken in this sandwich with maple brown sugar flavoring too. Please, Please try this, it is the best sanwich that I have ever had. Thanks for you time, Scott

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David Bordessa August 6, 2015 at 8:04 am

Paul Brown CEO,
Mr. Brown, I am witting you today to voice my extreme displeasure and disappointment with a company that would be so extremely incentive to use bigotry intonations in your “WE Have The Meats” campaign! Your use of James Earl Jones’s booming voice to suggest stupidity or ignorance of some one with clearly an Italian first name, while you push your “Loaded Italian Sandwich” is absolutely deplorable! This is 2015, at this point in our country’s history do you really “THINK” it is OK to use bigotry language to sell you product! Further more do you think Mr Jones would be interested in doing a voice over for a national add that suggested that Afro America people were so ignorant that they ” Could’t Find The Watermelon”! I don’t think He would be interested, and I don’t think it would reflect well on your company! Neither does this campaign, I suggest that you pull you add campaign, and you Mr Brown personally appear and run a new campaign to apologize to all Italian Americans! This is not funny or cute, bigotry of any kind does only harm not good. I hope you and the company you lead “THINK” before you do anything so degrading again!
D. Bordessa

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Kathy August 5, 2015 at 4:18 pm

ABSOLUTELY DISAPPOINTED WITH HOW THINGS WAS HANDLED LAST NIGHT. I had spent the whole night working a community event- National night out serving food to the community. I chose not to eat because our family was looking forward and had planned to eat Arby’s while we can afford it as a family. The one on Lee Hwy Bristol va was extremely busy. We decided to go to Bristol TN one .. Light out and pulled to the drive thru and instantly someone who was very obviously in a horrible mood stated , “There is no more meat for 99 Cent Roast beefs, but you can buy anything else off menu.” Needless to say we left. We were all hungry and I decided to go back to Bristol Va Arby’s. Upon arrival a man outside near entrance let me know that they were out of bread But they could put it on different bread and for me to go ahead and let them know what kind. I did just that .I was the last in line. A lady came out to speaker window and stood there and talked to the lady in front of me. She said there was enough for her 6. She obviously knew her. I spoke up and let her know what the guy at entrance said.. She said, “No, you will have to pay extra for the beef and cheddar bread.” I said, OK, how much? … She waited around talking to lady in front of me and finally said it would be 30 minute wait even though I was right near speaker. She walks off. I pull up and INSTANTLY a man came over the intercom that sternly let me know that there was no bread . The point is… I had my family waiting all night to eat from there and guess what …. I took my business else where and that experience left a bad taste in my mouth. I will give props to the working and tired men and women that had to experience working a day like August 4th. But to be mean to anyone who was wanting a great deal on a delicious sandwich was uncalled for … I served people in the community that whole night until 8. Dropped food off at shelters because we had so much. I guess I should of took some home to share with my family. If the company is going to do this .. REMIND the employees that we are people too. PLEASE make sure that there is enough Bread and Meat available till closing time. I love Arby’s and eat there at least once a week. I don’t want to ever experience that again.

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Mary Nicolini August 4, 2015 at 2:03 pm

I find it offensive that your new commercials concerning Italian persons because you have a new Italian sub. Mocking Italian names and today saw one that said something to the nature of call the Pope. I find this completly offensive and would like to start a campaign to stop these commercials. Great, you have an Italian sub. Be a little more tasteful in your actions. Please remove these commercials and possibly talk to your marketing director to make commercials not offending groups of people

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EE August 2, 2015 at 11:25 pm

I was almost certain that Roberto Goizueta, the man that brought us New Coke 30 years ago, had long since passed away. Apparently I was wrong. He’s at Arby’s now and he has “fixed” the chicken bacon & Swiss. What a piece of garbage this new sandwich is. Please, for the love of all that is holy, bring back the old chicken bacon & Swiss and let’s let Mr Goizueta rest in peace. Deal?

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Steve July 31, 2015 at 6:51 pm

I have gone Arbys all over the southern MN and every time I order a large Orange Cream shake I never get the whip cream on it that I am paying for. And when I ask for it I get this big attitude from your employees and your managers.
Now I have saught the advice of a lawyer on to make sure I was correct. And I am. If this is what you are advertising that you get on a Orange Cream Shake then that’s what you better get.
Because if you don’t and you pay for it then it is false advertising witch is unlawful. Now you have been warned. If this keeps up I will seek legal proceedings because what you are doing is wrong

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Anonymous December 18, 2015 at 2:07 pm

I just wanted to let you know you only get the whip cream on one size. Meaning it’s in a clear cup (it’s about the size of a medium) that is the only size we are suppose to put whip cream on 🙂

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Cheryl B July 31, 2015 at 9:58 am

I live in Green, OH and go to the Arby’s located on Sandy Knolls. Yesterday, 7/30/15, I ordered two sandwiches and a large mozzarella sticks. When I get to the window I thought something was odd, as there was a car in front of me that had just had a bag passed to them. They sat there a few seconds like something was wrong, then handed the bag back in. The boy working sat that bag on the counter, got another bag and a drink and the car drove away. When I pulled up, he took my bank card, and it seemed he was taking a long time to run it. He then handed me the bag that he had just handed out to the car in front of me, which was apparently my order. Now I didn’t want to make an issue, but they should have remade that entire order since the car in front of me had rooted through that bag to realize it wasn’t their order, but I just took it as I was in a hurry and there were people behind me. Later that evening, I looked at my bank card statement online and what do I see? Two Charges from Arby’s! One for $14.57 and one for $12.77! He apparently charged me for both orders! I called the store the next morning as it was after closing the night before when I realized what happened. I asked to speak to the store manager and the girl that answered acted flustered and said “uhhhh… Can you hang on a sec?”. Then, she got back on the phone after about two minutes and said “uhhhh…. Can you call back in about a half hour cuz she’s handling an issue right now” Are you kidding me? Why would she not ask to take my name and number down and have the “overly busy” manager call ME back? I truly hope this issue is resolved and in my opinion, for all of this trouble I should get BOTH charges refunded! Extremely poor customer service, double charging my card, and cold food was not my idea of a great visit and good service!!!

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Richard sova July 30, 2015 at 6:59 pm

I love arbys food and usually the staff is very friendly and I love going there. However one major complaint I have is the staff never knows what they’re doing. Every arbys I ever visit is always filled with people who don’t know their left hand from their right. I went to arbys drive though monday July 26th on ridge rd west greece ny. And ordered 2 roast beef sandwhiches. That’s all I ordered. It took 20 min to fill my order and they over charged me. I was in such a hurry at that point i left without fixing it. When I began eating my sandwich it fell apart in my hands cause instead of being thin slices of roast beef it was thick cut shreds of cold and I mean ice cold roast beef. I took one bite and threw out the rest. I want to add I was the only customer. Sometimes their food and friendliness is second to none but it seems more often than not I get what I just posted. Arby’s if you’re reading this you don’t need new menu items you just need your restaurants to be more consistent in the food they serve and the time it takes to see it. I won’t be going to arbys for a long time at least until I forget this last transaction.

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Alisha July 28, 2015 at 8:34 pm

Me and my family went to the Arby’s in xenia ohio worse experience I ever had at a fast food place all tables where dirty we asked them to wash one for use n she through a rag at my husband n said here ya go sir! The floors where so nasty I didn’t even want to eat we will never try to I joy a family meal there agian

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Reggie July 27, 2015 at 3:30 am

Walked into Arby’s store #6292 to pick up something quick since I only had approx. 15min to make it to work. The plant Is only 3min away from the store. I asked the worker on the register how long it would take to complete my order. He said about 5min. This was Sat, Jul 25th 2015 at 4:43:40pm according to my receipt. At 4:55 or about 12min later with no food insight I ask the guy running the register to refund my money. I didn’t have anymore time to wait for my order. He yells to the back for the manager to come up and reverse the charge and she yells back “why does he want a refund”? I’m pissed now, but in too big of a hurry to argue…I tell the guy on register to write my name down, and I’ll be in the next day to either get a refund or pick up my order. Then next day (Sunday) at approximately the same time I go in and the same guy is there. The manager on duty apologizes and says she wasn’t the one on duty the previous day, and that she wasn’t authorized to give me my money back either. Only thing she could do is fill my order. I’m hesitant to order food after I had to make a complaint so I refused the filling my order route and asked for the managers name and phone number instead. I haven’t called her yet, but the whole process has pissed me off so bad I’m commenting here. Worse case of customer service I’ve ever had. I clocked in a minute late to work that day. Every time I go into this establishment the service is slow, not just this particular day which did happen to be a busy day. It doesn’t seem to matter. 1, 10, 100 customers the service is always, always slow! Take some initiative and learn your business. What times are your busy times of day? What are your popular items? What events are scheduled for your area? What times do the plants around you have shift changes, and show some forward thinking and get at least some of your ducks in a row! Have some fries ready or something!!!!!!

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Josh July 26, 2015 at 12:44 am

While I was at arbys in cullman, al there was a female manager cussing one of her employees for getting sick and throwing up and then was demending that he continued to work. .. I found this to be very rud and a lack of leadership skills.

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Kim July 23, 2015 at 11:09 pm

My daughter and i recently went to the Arby’s in Camp Hill, pa. This store is in need of new mangement. We stuck to the floor as it was littered with trash and spilled soda, bathroom was not clean either. The young girl who took our order got “locked” out of the register and asked a coworker to get the manger and was told she was not there, she then left to get the manger while another co worker was running ( more like sliding across the floor) with a back pack on and his Ipod? and head phones on. The young girl returned and said she was told to just cash us out on the drive through register. While waiting for our food the young man with the head phone and back pack on came sliding through again and said the manger gave him the numbers or code to unlock the register and pulled it up on his phone. We got our food to go and while getting in our car saw the manger and another employee sitting on the sidewalk out side the back door smoking. Both of them went back inside and did NOT go to the restroom to wash their hands but went right to the kitchen. We both took a bite of our roast beef and it tasted funny, i opened mine up and the meet (which i did not know was lunchmeat) had a brown gray look to it. This store needs a new manger and the store cleaned up. It’s like a free for all in this place and the food is not properly stored or rotated. 32 s. 32nd street Camp Hill ,pa.

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Paula July 23, 2015 at 3:48 pm

Hello I am emailing because I use to get a coupon sheet in the mail once a month for arbys consisting of 2 for 4 chicken sandwiches or 2 for 5 beef and cheddar or 1.99 mozzarella sticks or poppers well i have not got this sheet of coupons in months what’s going on do they still give these coupon sheets out?

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Kristie Kroeger July 22, 2015 at 10:01 pm

My son loves your brown sugar bacon. He loves the brown sugar bacon BLT but he takes it without the L and the T. He just loves the bacon. Please put a single order of brown sugar bacon on the menu so when we ask for extra bacon on the side we can get extra bacon on the side. My son ordered 2 side orders of brown sugar bacon and then the next two times we were told we couldn’t get the extra bacon on the side. So sad.

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Gena Crow July 17, 2015 at 8:40 pm

I am absolutely livid right now. My husband and I were looking for a place to eat tonight and normally I would try to choose something wherever he decides to go. We were checking your menu online and I clicked on the vegetarian “helpline” thinking you would be offering some choices for those of us who don’t eat meat. Let me tell you that you have lost a longtime customer and if my husband buys food there I will gleefully throw it out the car window. Congratulations on being total a**holes! I’ll take my dollars elsewhere and your restaurants are not exactly inexpensive. AND I’ll be spreading the word—you can bank on it.

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Amanda Curran July 15, 2015 at 11:13 pm

Hello. I’m not sure I’m sending this to the correct person. Tonight my family and I went to the Arbys Unit # 1392 (per receipt) to try the new BSB BLT. We saw the commercial last night and decided to try it for dinner tonight! We talked together throughout the day and were generally excited to go to Arbys to try the new BLT. We had not had Arbys in a long time!

We had to wait in line for 15 minutes, which was fine. They were busy. When we got to the window, a lady repeated the order then moved the sack closest to the window back and handed us the second sack. Unfortunately we did not check the order then and there. We didn’t know we had to.

When we got home, we realized instead of having three BSB BLTs and a large fry we had only two BSB BLTs. We were missing a BLT and a large fry. We double checked the order and realized we were in fact charged for three BSB BLTs and a large curly fry. (I have included a copy of the receipt due to the fact that we were later accused of trying to get free food by Kathy Orso from Arbys.)

image1.jpeg

We talked together and actually went back and forth on whether or not to call about half of the order being missing. Ultimately we decided to call. We asked to speak to the manager. The girl on the phone said she was the manger. After explaining the situation she then told us she told us, “Just a minute.” At that time another woman got on the phone, Kathy Orso. Again the situation was explained. We were told that we could keep the two sandwiches and put them in the freezer. If we came back in, she would replace our order. She did not apologize for the order being incorrect but did offer to fix it.

It was not ideal to have to go back out and return to Arbys to have to get what we already paid for, but accidents happen and at this point we still wanted all three of us to try the BLTs.

It was when I walked into the store that I received the worst customer service I have ever encountered. When I arrived there was one group of people inside the store and no one in the drive thru. When I walked in the door, there was a lady changing the trash and no one behind the register. I would come to find out that it was Kathy Orso according to the name badge she wore. We made eye contact but no greeting was given. She did not smile, she just looked away and continued with her job. I waited for a couple minutes at the front counter until she was done with her chore. She came right around to the counter without washing her hands.

I went on to explain that we called in and had half the order missing. We came to retrieve the full order. Again no apology was offered. She had to ask me three times what my order was. Not a single customer came into the restaurant. They were not busy at the time. As Kathy made the order she became more irritated. She shook her head at me and sighed more than once while making my order and finally putting them into three bags and tossing them on the counter in front of me. Still I received no apology. Not one for getting the order incorrect, making us return to the store for the food we had already paid for, or just the general inconvenience for the entire exchange. She instead treated me, the customer, as an overall inconvenience who was annoying her. At that time I asked for her name and the store manager’s name. She said his name was Tim.

We drove home very unsettled by the experience. We were not upset by the mistake of the order but the treatment we received after we called to tell them about it. Never once was a voice raised or a derogatory word exchanged. A simple apology would have gone a long way. Instead we were treated poorly for their mistake.

At home my aunt, who was frustrated, decided to call about the treatment received, when we returned to get our order. It was then that the customer service went from bad to worse. Kathy said that she made the original order and knew that the entire order was given. Not only did she call us liars, she insinuated that we were trying to steal from Arbys.

I also work in the customer service industry. I work in an ER and know working with the public can be an exhausting experience at times. But never have I called a customer a liar and accused them of stealing. That type of service is unacceptable. Mistakes happen as we are all human but the treatment afterwards has us seriously questioning whether or not we will ever return to an Arbys. What began as fun anticipation to try a new dinner ended as a terrible customer service experience.

Thank you for listening.
Amanda Curran
Sent from my iPhone

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Andrea Beckett July 15, 2015 at 9:04 am

Stop selling your brown sugar on a bun. I can’t believe anyone would enjoy a brown sugar BLT.
I’ve never in my life tasted a more repulsive sandwich. I don’t thieves the most lazy diabetic would find this sandwich edible. Get it off the menu. I agree with a previous poster, all you can taste is sugar. Who eats a large sugar sandwich.
I want my money back for two sandwiches.

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Dave July 12, 2015 at 2:22 pm

I love bacon as much as the next guy, but I gotta say…. Damn you guys sure figured out a way to f**k up a great sandwich. Did you really think Brown sugar would make that sandwich? I couldn’t taste a blt all I tasted was over cooked Brown sugar chunks and chunks of it…. No bacon flavor, no tomato flavor…. Just a f***ed up mess of Americans finding another way to get fatter faster…. Just add sugar to EVERYTHING F*** it…..

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Dee Riccio July 11, 2015 at 2:54 pm

Another vegetarian that you have insulted, I have never put down your business, you think insulting a whole group of people is good business? Or being a good person? My friend I call that all so close to prejudice or shaming a whole group, a group that is caring and compassionate toward all living creatures,as well as the (your) environment and health , I can’t believe you would make such careless remarks..by the way, many are vegetarian for religious beliefs, so you want to insult puerile based on their religion?????? I would walk on the other side of the street to avoid your “restaurants” and willtalk and post far and wide about your prejudice against a whiwhole minority group, us vegetarians…

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John New July 10, 2015 at 12:07 pm

Your commercials sold me on trying your new BLT you’ve been advertising. I generally like Arbys and think Arbys does a good job on most of your food. The bacon was way too sweet and the brown sugar overpowered the bacon. Your portion of bacon was also disappointment. On a 1 to 5 scale I give your new Blt Sandwhich a 1.

John New
Seminole Florida

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Brittany K. July 9, 2015 at 2:29 pm

As someone who is a vegetarian, but who also regularly indulges in your non-meat side items, I will be steering clear of your restaurants from now on. Openly mocking vegetarian lifestyles was a terrible marketing ploy, and one that is going to lose you a lot of business from those of us who still enjoyed eating your food. I am not sure what you would gain from alienating the fair portion of the American population who choose to not eat meat. I’m disappointed.

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Michael Eddy July 8, 2015 at 2:28 pm

So, you idiots really started a campaign targeting vegans. You must be hurting and I certainly hope you are. It is more than obvious that you need an education. A common sense education. I’ve heard of corporate greed, but this BS takes the prize. Someone in corporate has their head firmly planted up their ass. What inherent stupidity. The education you need is about the big picture! The environmental consequences from your products, the whole meat industry and what these animals have to endure. You don’t care about the children of the future. That is blatantly apparent. This campaign will come back and bite you morons. Can’t wait! Your desperation for the greed factor will be the ultimate demise of your company!

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Johanna Turitto July 8, 2015 at 11:40 am

Saw one of your ads which tries to add “temptation”, with Bacon of all meats, to get vegetarians to break down and eat flesh! ! You realize now that you are addressing a very large and ever growing part of the world population who do not consume ANY ‘meats’ for various ethical, moral, health and environmental reasons! Please note I said “growing”. These sorts of ads are insulting to us as if we can be ‘tempted’ from our ethics by Arby’s or any other chain who condones murder for a living! Remember and be in shame.

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Iva Collins July 7, 2015 at 4:29 pm

Your branch in Bartlesville 220 NE Washington Blvd. My husband and i had lunch there today. His Chicken salad wrap had vodka mixed in it. The manager did give our money back. She also made sure to dump that batch. However i was not impressed. It is not funny tampering with someones food. What if a child had eaten that? Id appreciate someone looking into this matter.

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KE July 6, 2015 at 5:54 pm

Haven’t been to Arby’s for a while so I don’t know when the Chicken Bacon Swiss changed. Both my wife and I ordered one. After looking it over and removing the tomato and trying a bite, we both proclaimed it was horrible. The bun is now tasteless -no sesame seeds, the cheese didn’t melt, the chicken was extremely thin, lettuce was added. Thank you for improving this sandwich to the point we will never buy it again.
Restaurant #1722 Cedar Rapids, Iowa

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Terrie July 2, 2015 at 3:58 pm

Your Arby’s store AR6560 at 5549 FM 3009, Schertz,Tx needs some serious updating with their colors and decor. Looks like it’s stuck in Miami Vice mode! Haha! The pictures could have come from a garage sale. Just sayin’…!

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Becky Yarborough June 28, 2015 at 9:26 pm

My sister and daughter and I love Arby’s and we eat at the store#6335 off Vandora Springs Rd in Garner NC. The staff is excellent and attentive. The store is immaculant. The food is fresh, hot and delicious but today when we went in the air conditioning was broken and we found out that it has been that way for 3 weeks. We have had record breaking highs in the mid to high 90s for the last couple of weeks. These kids were working hard in unbearable heat. You will eventually run off your customers but more importantly, you should have more consideration for your trusted employees. I, as a customer demand that you fix this situation.

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Jerry Coulter June 24, 2015 at 5:22 am

I ate at the Arby’s in Searcy Arkansas on Race Street Saturday night I had the chicken pecan crusted salad sandwich and went back to the motel room at 330 Sunday morning I woke up throwing my guts up from food poisoning and and had to finish my job up Sunday suffering from food poisoning I had to drive back from the Missouri line back to Texas because my mother had passed away today is Wednesday and I’m still suffering from food poisoning two things you need to see what’s going on in that store Arby’sand second take that damn sandwich off your menu grapes in chicken salad don’t belong that’s just nasty…

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Betty June 23, 2015 at 3:23 pm

Went to the Arbys in west bend,wi ordered our food the manager was standing behind the counter after the associate asked her to help with a family discount she looked at us and said “im not helping her”.um regardless of if you like a person or not. YOUR THE MANAGER. SUCK IT UP ITS YOUR JOB. So the shift manager that was busy doing other things had to stop and help. She is and was VERY RUDE AND UNPROFESSIONAL.

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John N. June 20, 2015 at 2:39 pm

Arby’s located at 9323 Wurzbach Rd, San Antonio, TX.

Absolutely offensive, rude, sneering employee.

I can not imagine my family nor I EVER returning to this place!
Need a condescending, offensive, rude fix for your day? Adam is your man!

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lindsey June 18, 2015 at 6:26 pm

Te Arby’s in Nebraska City Nebraska is one of the worst I have ever been to their bread is always hard its never fresh and everytime I come there they do not put enough ingredients on the sandwiches I get a beef n cheddar when I come and even when I pay extra for extra sauce they only put like maybe a tablespoon of cheddar on there. mind you this is almost a five dollar sandwich. I have asked for my money back a few times the manager today on June 18 2015 at 5:05 p.m. is Nikki. officially this Arby’s sucks and its employees do not care about the company they work for or their jobs.

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Steve Thorson June 18, 2015 at 3:44 pm

You need to stop the current Darth Vader ad campaign. You have over-played it by at least a month. We can’t get to the mute button fast enough. My wife and I average two trips a week to our local Arby’s. We love the roast beef, but hate the current ads. You might have the meats, but you are losing us until the ads change.

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Teresa June 14, 2015 at 4:29 pm

The Arby’s on Greenville Avenue in STaunton, VA does not have working AC and has not had it for several weeks. The dining room is unbearably hot and the workers said the kitchen was 105 degrees. The owner has been contacted but does not want to spend the money to get it fixed.

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Randall June 11, 2015 at 8:06 pm

Ok I live in Oklahoma City , Ok in 73142 zip code. Arbys is a good place to eat but every time I go there they never have any cherry turnovers. I always order 3 and every single time the cashier has to ask if they have cherry turnovers. The staff has turned over 3 times in the last year. I really think if you guys could find a way to stay stocked with ready to eat turnovers.
Furthermore, I’m tired of stale fries. I like the sandwich very much and

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vondre davis June 15, 2015 at 4:09 pm

Well I’m an employee of Arbys been for 5months now and with the turnovers we make 2 batches one in the morning and another at 5 so they each be fresh not stale and burnt now we keep cherry turnovers unless people come in and literally buy all the turnovers and with the stale fries eww we make sure ours is right for our customers health and happiness
##Arbys in del city!!

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Lizette Diaz June 4, 2015 at 12:44 pm

Worse than bad food or service was my experience at the key largo FL location. It left me shaky and unable to eat.
As i approached thedrive tru to pick up my order i saw the drive thru person tossing papers out the drive tru window.
I gotvery upset, opened my door and picked them up. I asked him to take them back but he backed up and said NO. That further infuriated me andItossed thepapers back into the restaurant thru the drive thru window. He picked them up and threw them back out. When I asked why he did that he said”you need to leave” so i drove around
To the front and went inside and personally delivered the garbage to the crowded counter with a lunch hour crowd. I told them I live here and do not appreciate peole throwing garbage into our sensitive environment. Then i left and my lunch was ruined by your people plus I paid for it. When i tried to call someone at headquarters this was impissible. What on earth are you guys doing!!! Don’t you care to stay in business in this competitive fast food world? Do you actually allow your employees to throw garbage out the window??

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Jamie Jones June 2, 2015 at 6:53 pm

HORRIBLE SERVICE! After spending $30 on cold food, hard bread and the pop was flat! Arbys lost a loyal customer! Step it up!

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Linda May 31, 2015 at 9:42 pm

My grand daughter (3yrs old), and I stopped at Arbys in Clive IA a couple a days sgo. We had a “Nanna Day”. She wanted to eat @ Taco Johns that was further out of our way, so I convinced her that Arbys would be good too… I bit into my hot ham n swiss sandwich and found a piece of PLASTIC!!! I was so glad that it was in MY sandwich and not hers!!! I did send a complaint to headquarters, but have not heard anything back from them. Wouldn’t you think they would at least offer some free or discount coupons!??! I did take a picture of the piece of plastic… I also sent the picture of the plastic along with the complaint too.
Next time, I guess we will drive out of my way to do Taco Johns!!!

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Joy May 31, 2015 at 8:35 pm

The Arby’s location in Tipp City Ohio needs a complete overhaul of staff. Whenever we go in or through the drive thru something is wrong. They never hear our complete order. Then get an attitude when we correct them. I really think corporate needs to send someone in from their office as a secret shopper. Then do a complete reconstruction of the store employees and management.

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vondre davis June 15, 2015 at 4:15 pm

I work at Arbys in del city,Oklahoma and they have secret shoppers down here and that behavior is definitely not tolerated by our managers from district to assistant

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Kathy May 30, 2015 at 7:48 pm

Please look into the possibility of adding an Arby’s in Elk Grove, CA. We enjoy the menu, but the nearest restaurant is either Lodi (25 mins away) or East Sacramento (30 mins away).

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Caren Sullivan May 29, 2015 at 1:44 am

To whom it may concern: Arby’s hello first off I love to take my family to your establishment here in Coweta, OK. Because my family loves your food. You all have great new sandwiches and deals that I can receive in your special texts when signing up for in my cell phone. Here is where my concerns are at this particular location everything is very clean and the staff there are excellent but I feel like I’m sitting in an old not up to date restaurant. When driving up. .. The parking lot is torn up and compared to other stores I’ve visited I feel like I’ve went back in time. This town in Coweta is growing and this restaurant simply just needs a renovation. I personally think it’s time. Thanks for listening and providing excellent food and service. Very much appreciated by myself and my family.

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Lynn Townsley May 27, 2015 at 11:31 pm

Went into Arby’s in Loveland Colorado and where do I start well floor was the dirtiest that I have ever seen, service was not good and the food also was not good. My wife and my self really like going to Arby’s but not anymore we will not be going back to Arby’s in Loveland anymore or any other Arby’s for that matter . Maybe I should have taken pictures so you could see for yourself . Have a good day

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Mike May 20, 2015 at 10:44 pm

Never never again Food was terrible employees were rude wint for dinner I saw bugs in the lobby Restaurant is dirty The employees is associating with each other more than customers Lubbock tx Arby’s restaurant on 19th st is terrible

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Ann May 17, 2015 at 9:55 pm

I work at the Arby’s in Sierra Vista Arizona and I have been there for almost a year and had a customer come over to me and tell me that I should be a manager and I told them to go to the website and do a rants and raves also was told that they would not be back so I feel that it’s not right when an employee has better management skills then the manager themselves so this has been brewing for a while

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Kristen carter May 7, 2015 at 4:17 pm

I worked at the one in Knoxville Tn on East Emory rd and hated it. I got harassed everyday and alhad panic attacks and had talks with the managers and nobody did anything. It kept on and on and finally I quit.

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Karie cole May 17, 2015 at 10:25 pm

I worked on schadd rd and I wish to make several complaints. Little Cris yelled at me and requested to run drive threw by his self then he yelled at me again in front of the costumer and said ” bitch get off my GD register” and I was taken the order of one of my regular coustemers and I kindly asked him to go take care of the people in drive threw and he said ” bitch bag this fucking order for me” and I polity reminded him that our manager told him to deal with drive threw as I deal with front line and he once again called me a bitch and I said ” look I’m tired of you cursin me out the n front of the coustemers and if you feel the need yo run it all fell free cause I’m done and I’m going to get Carrie” he quit I resumed front line and then he came back Carrie told him to leave and he was there when I got there big GM Cris said he didn’t quit so I did. There is more information that I have not posted so if you will email me I will call you back

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janell May 3, 2015 at 11:49 pm

went to arbys today for the first time in a while. ended up at the one in Buena Park, ca and am so glad I did. I had such an amazing experience, the best one I have ever had at any fast food joint. Michelle was who helped us out and she was so helpful, repeated everything, gave us options, and so sweet. will definitely come back just to see her and her personality and of course for the French dip and curly fries!

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mglofgren April 30, 2015 at 12:50 am

I have written once before, but am restating my refusal to stop at Arby’s so long as you use Bo Dietl as a face of your company. His is a violent, vulgar despicable human being. Here is his most recent dangerous statement:

DIETL: When you’re throwing those rocks at those cops there, that cop that is not responsive, that cop could be in a coma. We don’t know what it is. They are using deadly physical force against those cops. I’m sorry to say it, I don’t want to say it, but the word should go out on the street if they are going to assault cops, and try to kill them, the cops will use deadly physical force, and do what they have to do to bring peace back to that community. [Fox News, Your World with Neil Cavuto, 4/27/15]

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Thomas April 29, 2015 at 12:21 pm

Its been 3 years since the Arby-Q has been offered. It’s arguably the best sandwich you have.

It’s surprising that a restaurant the specializes in beef doesn’t have a BBQ Beef sandwich as a staple item. Especially when you have such an excellent offering.

Please bring the Arby-Q back – and make it a permanent menu item. At least have it be a regular seasonal item. 3 years is way too long a hiatus.

TK from the silent majority.

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mjones April 20, 2015 at 2:11 pm

when to Arby’s thinking I was going to get a nice sandwich. that brisket looked tall and piled high with meat. When i got the order it was tiny and hardly had anything on it. almost all bread. WTF?????

Arby’s you suck. you lie and scam people. NEVER again!!!! everyone I know will never go there because of your lies…

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Kenesha April 20, 2015 at 9:41 am

I was even told when I passed my “AOR” with all B’s it was because the person conducting the AOR was going easy on the entire area. She even would tell us who was being scheduled. All the top people I feel was buddy buddy and its politics and its not a person you can go to not even human Resources. If you do some type of retaliation would happen. Its just not right!! I will voice my opinion and my rights to speak about what is happening.

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Kenesha April 20, 2015 at 9:28 am

I told myself I would let this go and not worry about it. I just feel my story should be heard. I worked for Arby’s for ten years. Eight of those years were with the corporate side of the company. Which I loved! I met some great people and the culture they taught me was awesome…””People and Profit” sticking out the most. I love the culture of it and the leaders that I had. Recently, the company was switched to franchise. When people who I have known in the company who had many many years with the company, started to leave. I should have left as well. I didn’t. I stuck it out. I learned the difference between franchise and corporate really quickly. Franchise, does not care about the people… Only the profit. You have a supervisor who doesn’t know what she is doing but gossip about her General managers and team members. Who goes out with most of her other general managers. The rules don’t apply to everyone only certain stores and managers. The type of supervisor that if she gets upset with you and you are no longer being a “yes” person to her anymore will find anything to let you go. For an example… if it is said you’re not doing the sales they want you to do at one store. They want to send you to an even higher volume store because “you’re just so horrible”. Yes, this is what happened to me. Since, I declined to go to another store I felt I was let go. I was given the option if I go to that store the action plan I did have will “go away” which in all of my years I never was on an action plan. I never even had a write up.Never signed for one only the action plan. Even when I called the owner myself, he specifically told me…” He wanted me to work at this unit to get the system in place. I just don’t get if I was doing bad…. why place me at your top store? Then when I don’t accept I get let go. Even after I placed in a vacation, which I accumulated allot of because it was the same week MY GRANDMOTHER PASSED AWAY. I know corporate can’t do anything legally because it is franchise. I do know that. I just want someone to know whats going on in these stores. We have people who are relatives working together in other stores on the same shifts, which was said I couldn’t do. We have shift managers dating employees and working on the same shift. You have a shady supervisor and that is the reason those stores are not staffed properly and haven’t been The turnover rate is through the roof because they don’t care and that is effecting the “arbys” brand that we know and love. I love arbys. but the stores that this particular franchise has is horrible.They are just hiring fast now and not smart. They are hiring back people who have been fired from previous supervisors. Who had way better credentials then the one that is present. I mean when a supervisor tells a team member to come smoke with them…. Yea, that’s an issue to me. I just want this supervisor to grow up and not mention my name because I know longer work at the store or for the franchise

Thanks!

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Ashley Mcdowell April 17, 2015 at 11:26 am

PLEASE PLEASE PLEASE *DO NOT TAKE THE GYROS AWAY*
THEY ARE VERY DELICIOUS ITS HARD TO FIND BEEF GYROS IF YOUR NOT A LAMB EATER PLEASE 🙂 GOOD FOOD OPTION LEAVE IT ON THE MENU

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Be'Ola April 14, 2015 at 11:27 pm

Hi my name is Be’OIa and I’m an employee at the Arby’s in Garner, NC. On April 10, 2015 I had to work 4:45 p.m. til 12:30 a.m. which in this time period I did not get a break. When I asked for a break I got looked at like I was crazy and told that none of the registers were open. That was a lie because the drive thru register was up and that’s where they had me. On April 13, 2015 I had to go in from 11:00 to 3 p.m. and an hour before I had to go the head manager asked the other manager to ask me if I could stay til five. If though I couldn’t stay I would have liked for the head manager who was standing in front of me to ask if I could stay instead of playing telephone. So here it is three o’clock and I’m getting ready to clock out. When I go into the office to clock I notice that the clock out screen is not up so I went to ask one of the other managers if they could pull it up. The store was busy so I had to wait til he got a chance to come and pull up the clock out sheet. While waiting the head manager knowing that I was waiting for the other manager with an attitude said, “If you leaving go ahead and clock out”. Some of the managers don’t give people breaks like their suppose to, don’t do their fair share, and don’t know how to talk to people. Some talk to people like we’re their friends and not their employees. I also don’t think it’s right that they can get free meals and we only get a 50% off discount. I think that it should be right that we can at least get one free meal especially on break. Another thing they have this thing if we make our goals we get a free sandwich, so one day we all made our goals which we all said was a good thing then the head managers says, “No its not cause its costing us a lot of money”. What I didn’t get about her comment is that she get free food almost every time she’s there. Please tell me that you can do something about this because I can’t see anybody fully giving their all with these kinds of working conditions.

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Terry April 12, 2015 at 5:43 pm

My Receipt gave me incorrect website to make it right- went immediate to main website with no contact info. Found this address on Internet Resturant #1299 lexington ky order 121 only one other person eating in dining room only 2 clean tables floor littered almost left so dirty but salads seemed ok. Asked for lemon for tea handed cup with cut lemons to use fingers to get two slices. staff unmotivated.

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kathy April 11, 2015 at 3:50 pm

I was just at the arbys in laurel ms I only had 7 dollars to feed my daughters I asked for 2 French dips for 6 the man told me unless I had the coupon I couldn’t get them do any of you have an ideal how hard it

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kathy April 10, 2015 at 2:35 pm

I just left the arbys in laurel ms I only had 7 dollars to feed my kids I ordered 2 French dip sandwiches I was told by the man since I didn’t have a coupon I couldn’t have it last week I went to the same arbys and bought the sandwiches I had to leave and I went to another place and bought them something to eat I would just like to know why a piece of paper is worth more than money I will never go back to arbys to eat try to help people and there would be. good in this world my kids loved your food

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noneofyourbusiness April 8, 2015 at 7:12 pm

Went to store #5900 in Round Lake, IL with my son and asked for Arby sauce. Kevin said there was some in the bag. There wasn’t any in there when we got home. I called and asked for a manager and could not understand the person on the phone. She sounded like she was speaking Spanish to me. I asked for someone who spoke clear English that I could understand and was hung up on. I will not be going to arbys anymore.

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Candy April 8, 2015 at 5:12 pm

I have two daughter’s and one son-in-law that works for Arby’s. I was just reading the above comments and they all have something in common…..management! One of my daughters is a general mgr now, started as a crew member and worked her way up. She is now looking for a new job. Her DM & RM were at her store today and told her everything that was being done wrong was her fault. The DM & RM don’t take responsibility for anything themselves! They just pass blame down to the next person! When changes are made it should be in letter form and signed off on. You can’t call somebody while they are working, plus two or three people short, read off a list of changes, and expect them to be remembered! That’s just one example! Long story short, get your shit together, pay your employees a respectable wage, train people the way training should be, your upper mgmt. need to learn how to treat people, be taught mgmt skills. Customers should be treated with respect along with the crew members. I guess there is no short! Arby’s should be embarrassed as to how their stores are ran, how their so called “mgmt” skills are nil, to teach employees manners towards customers, etc, etc, etc. Haven’t you ever wondered why you have such a big turn over? Maybe you don’t care because you don’t have to work short handed, have customers yell at you, and the crew that do show up for work get flustered because they have to work short handed! Start caring about your business, start caring about your people, not just the money coming in! You could never be on Undercover Boss because you would be too embarrassed! Like the saying goes….Pull Your Head Out Of Your Ass!

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Wally April 8, 2015 at 3:55 pm

While visiting relatives in Las Vegas, I saw an Arby’s near Nellis and Bonanza that advertised gyros 2 for $6 on their billboard. I made a special trip back to try their gyros. Picked up my order, went to my table, and they pita was filled with lettuce, tomato, tatziki sauce, and turkey. I assumed it was a mistake and took them to the counter. I was told it was not a mistake…that is how they make them…with turkey or beef…and the order ticket said turkey. I’ve never HEARD of turkey or beef being called gyros. I consider this to be false advertising at the least. It SHOULD say “turkey or beef” gyros at the very least. Although the sandwich was OK, I was disappointed. I do NOT recommend their gyros if you are expecting the real thing. Accordingly, I will not return to Arby’s unless I am expecting to order a roast beef sandwich. From a meal cost perspective, hamburgers at many other fast food places are much more economical. I may never return to Arbys. Intentionally misleading advertising is just unforgivable to me. If they will deceive about that…what else are they hiding?

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William Stance April 8, 2015 at 9:08 am

Well, where do I start…. I’ve been eating at your Arbys on Ulmerton Rd in Largo fl. Since about December of 2014. We were invited, the company I work for (Honeywell) by your manager at that time. She was a ball of fire and had such a wonderful personality! I believe her name was Kaneshia. She was african American and everytime we would come in she and the staff would welcome us! Hi, welcome to arbys!!! She would make sure we were in and out. It was amazing watching her and her team in action. Before the cashiers could even finish the transaction, she would be calling my name!! However, I had to leave to go to another city for work and I just recently visited and boy how has it changed. My food was horrible! Service was very poor. I was not greeted, ( DIDNT ring the bell). It took so long to get my food. The staff looked like they didn’t have a clue what was going on! It was other guest ahead of me who was pretty upset as well. It was just horrible! So, I went back to work hungry and aggravated. It was not up to par with what I was use to. Even some of the other guys had been complaining how they don’t eat at this location anymore either. Night or day. The guy even told me when he went in there one night the manager(female) and one of the employees were playing around flirting with one another on their shift. He said that he complained to the young lady that she could get herself and him in trouble if she and him kept saying things like that when they think guest aren’t present. She told him nahh “they need me” and my district manager loves me even more than my general manager! This brand has really gone down!! Long behold its franchise!!!! Yikes! I will no longer eat at this location at all!! This store has major problems and someone needs to look in to it! I’m sure you all are losing business! I never, complain but I had to voice the big difference of my experience!!! I even tried to call to no avail, no one called me back nor picked up the phone.

Former arbys guest on ulmerton

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Cheryl O'Connell April 5, 2015 at 9:12 pm

I just left Arby’s in Midlothian, VA after purchasing a large (?) Brunswick stew for $4.99 I questioned if they had not given me a small size in error. Was shown the size of the “regular”. Regular is about 3 mouthfuls instead of 5 mouthfuls. The large was not even equivilent to a cup of soup. Large-I was expecting a bowl. Very little meat-3 pieces. Four pieces if you count the fatty grizzly piece of inedible matter in the “stew”. Very disappointed and feel cheated and totally ripped off. Definitely did not get my money’s worth. Going to WaWa from now on where the food and soups are excellent and the size is properly described. If that is your idea of large-hate to see small, Probably don’t offer a small size as you can’t get much smaller than your large size. Won’t be back-if you even care.

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Patty Hart April 4, 2015 at 2:11 pm

We went to the arbys in Saginaw texas today about 12:30. It is the filthiest place I’ve ever seen! Slime and mold on and around the drink dispensers and I don’t think the sauce dispenser has ever been cleaned. Every corner of that restaurant is black with dirt. Every one! I can’t imagine how filthy the kitchen is! Absolutely disgusted! Will never go back! Calling the health department first thing Monday morning!

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theresa April 3, 2015 at 12:19 pm

Two complaints and one compliment. First off something was very wrong with the coleslaw at the Delphos Ohio Arby’s. It was inedible and had a chemical like taste on the weekend of March 29th. Second, BACKGROUND music should be in the background, not so LOUD you can not hear yourself think, as it was there and at Lima Ohio (Shawnee) Arby’s on April 2nd. My husband has trouble with his hearing and asked if they could turn the volume down. The manager flatly refused. WWJD While your new reuben and turkey sandwiches are very good. We will no longer be patronizing your restaurants.

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Teresa foster March 28, 2015 at 6:33 pm

I went to store 338 in Corsicana Texas. The lady I believe was the manager was very rude and sarcastic. I can tell u this I will never go back to that store and I will let everyone I know not to go. Even the guy that gave us our food apologized for her hateful Ness. Thank you for the cold food

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Christopher March 26, 2015 at 10:33 pm

I went threw the same sistuation. I feel they should look more into their employees I got terminated over false reason.

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Amanda April 4, 2015 at 10:29 pm

I am dealing with that now with my son. There is things they never explained to him and are writing him up and the managers are just plain lazy and are liars.

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Kay March 20, 2015 at 8:58 pm

I recently went into Arby’s in centerville Ohio. Just would’ve to say the manager was super nice. Very much working along side of employees. Very clean. Enjoyed my meal. Good job!’ Kay

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Bruce Harrington March 19, 2015 at 11:23 am

Hey guys I really like your restaurant and the quality of your food, I just wanted to bring something to your attention. All corned beef has Sodium Nitrates which doctors recommend pregnate women do not consume any sodium nitrates during pregnancy, but your recent commercial where are you say that the pregnant woman at home says that the baby needs corned beef, it’s fun marketing and I like the concept but not good for moms or babies to have.
Please do something about this for them.
Peace and love,
Bruce

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Dick Price March 18, 2015 at 1:08 pm

I live, work and eat in Jacksonville, NC. I prefer Arbys over most burger joints but the store on Western Blvd. in Jacksonville has seen me for the last time. (I have sent a two page letter to corporate headquarters fully explaining the situation.) A year ago this same store said they could not put my name on a ticket because it was offensive to some employees. I told them it was my name and to use it. Negative response so I stopped going. A year later, two day ago, I returned to give another shot to the store. While attempting to order I had to say what I wanted at least twice for everything, sometimes more, and then I was not sure it would be properly done. My name was butchered. Instead of Dick I was told my name was GIG. Wrong answer and then was told the name on the ticket could not be changed “easily.” (Not my problem.) I then suggested that if the counter person could not get my name right I was unsure if they could get the order right and asked to have the ticket cancelled. (At this point a “manager” came by and in less than 20 seconds properly placed my name on the ticket.)

There is much more. Corporate should have my letter by Monday, 23 March, to read the rest. The managers had worse attitudes than the counter person.

I hate to say this but I will purchase no more Arbys food because of this store.

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Soon to be Former Manager March 18, 2015 at 1:53 am

I have been with Arby’s for what would have been four years in July.
When I first started there I loved the staff I was with even our shift managers and assistant managers were great, our GM however was horrible, would yell at employees in front of customers and openly admitted to being bipolar. Over a year ago, she quit the week our new assistant manager started. Which in return, made our assistant our new GM. Our New GM kept the promise our old GM had been putting off doing which was making me a shift manager.
I became a shift manager and everything was great. Until our GM made the decision to hire one of her former coworkers at another Arbys to be a shift manager. Everyone was hesitant to her and she even made a comment on Facebook that a lot of people were not probably going to like her because of how hard she was (this is a loose quote).
She became a manager and we began to have problems. Word got out that she was smoking cigarettes and marijuana under the fryer where the filter was to get rid of the smoke. She even went to the extent of threatening one of MY FRIENDS who is a backline closer there that is she told that she would make her life a living hell and even offered another one of our closer who was on probation at the time to smoke it with her. Not once was there a write up on this and she didn’t end up taking a drug test for well over a week or two (plenty of time to get clean in my opinion).
Now, I am a full time college student who is working as a manager there and I happened to be shoveling snow outside a few week’s ago and slipped and got hurt, had to go to the ER and file workers compensation for what happened. The minute I was back at work, all of the management’s attitude seemed to change. The day I got hurt my GM told me how much she cared about me and that if I ever needed someone to talk to I could come to her; however, when I get hurt and have to go to the hospital she doesn’t once ask me how I’m feeling and only calls me for things regarding workers comp. I began to look for a new job and told my GM this because I knew it would just get back to her anyways because you would think it’s the high school cafeteria the way gossip circulates around there. My job became even worse. Tonight is a prime example, I tell my GM I need the night off because I have a tremendous amount of schoolwork to do and there’s no way for me to come in. She responds with “then you’re quitting?” I have a huge problem with this due to the fact that one of the other shift managers called off on me one day when she was scheduled to do prep and I was the opening manager because she was “tired.” The massive amount of disrespect that has been seen the past few weeks towards me is unimaginable to some people I would once call family. Another thing, we were one of two fast food restaurants open on a highway due to a massive power outage and my closer was threatening to walk out on me ON TOP of me finding out that day one of my friends got killed in a car accident and I magically get written up for “poor performance.” I am one of the only managers who will go into close the store and it be left a mess for me and I suck it up and clean it up anyways. The day I came into that write up, not only did I not sign the write up but I typed up a list of everything that I could find that way either a mess/left for me to clean. Because, if I’m going to be written up for poor performance, the entire staff should be written up for it because last time I checked I’m the only manager that is a full time college student and with the emotional stress I had that day it’s crap.
On another note, I love every single one of my employees past and present but aside from one of our shift managers who feels the same as me, the others aside from our assistant manager as well need an attitude arrangement and need to learn how to treat customers aside from their rude attitudes and drug usage including purchasing it from employees.
I have learned a lot from this company considering it was my first job but I am beyond happy to be moving on to bigger and better things that will advance me in a healthy manner and not make me depressed to go into work.

Signed,
Soon to be former shift manager.

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Dominique Peterson March 17, 2015 at 12:25 am

I went to the Arby’s in Columbus ga on Veterans Parkway, and I was very disappointed my their customer service at the window. For one the young lady at the window had on false very long eye lashes, and her attitude was horrible. I could not believe they had her taking any orders. I’ve worked fastfood for some years and I know everybody has their bad days but her attitude was vary nasty and she should be retrained and possibly fired. I love that Arby’s but I will not be disrespected by her, also I’m vary disappointed that they will have her there with that type of attitude. But so far best food ever.

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t.j. March 14, 2015 at 3:03 am

I never take the time to complain about anything or anyone but this is the 5th time I went to Arby’s in parma ohio and every time I go it is about 11:00pm. And every time I try to order a shake and ever time the shake machine is ” currently down ” I realize it’s late and they don’t want to clean it so they just tell everyone the machine is down. And the attitude I get from those lazy rude employees is infuriating. I just want a chocolate shake. I’ll except the poor attitude if I could get a chocolate shake. Remember there failures as employees, are your failures as managers. You know, I kinda feel better now that I got that off my chest. I think I’ll go get a chocolate f***ing shake!!

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Shannon March 13, 2015 at 5:43 pm

My daughter used to work at the Arby’s in Tulsa Oklahoma off of 49th and Yale. I have a lot of issues. You guys have a law suit on your hands about this. My daughter is 16 years old and still in highschool and she wouldn’t get off of work most times until after eleven or later. And it was on more than one occasion. And then the GM lied on a wrote up and I have the times my daughter called the store on the cell phone. The store managers have bad attitudes and a few of them didn’t have their food handlers and some of them still don’t and they said they’ve been working there for more than six months. If there are any questions of why I am going to court about anything I’ve said please call me at 9183828415. Because the way everything was done at that store was unprofessional. And I don’t appreciate it.

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Debra Hahn March 12, 2015 at 6:43 am

On March 11 between the hrs of 5 & 6 I had taken my son to arbys in Bluffton, Indiana. I ordered the Ruben combo with onion rings and my son ordered Arby max with cheese sticks. We took our order home when we started to eat I noticed my sandwich did not look right I opened my sandwich only to find 2 pieses of meat that was so old and rolled up to make it look thick I was unable to even chew it . Then my son said that normally his max does not come with seeds on his bun. This was a terrible experience for us that is all I get when I go to arbys is the Ruben and it ruined it for me.

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Jean Mense February 23, 2015 at 4:06 pm

I am interested in fund raising opportunities with the Arby’s location(s) in the Alpharetta, Johns Creek, Milton, GA areas. Can you provide me with email addresses to those locations?

Thank you.

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Paige February 21, 2015 at 2:22 am

Stop your false advertising.. I went to Arby’s to get my two fish sandwich for $5. Instead of getting a two fish sandwich, I got two fish sandwiiches!

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Jason February 20, 2015 at 8:46 pm

I would just like to let you know I just had the worst customer service at your Layton Utah location on the corner of Fairfield Rd. and Gordon. My small order took ten minutes to get, and the food was just ok. The employees didn’t seem to enthusiastic to make my order almost like they had better stuff to do, like have a pow-wow behind the dumpster! My order started getting taken from one guy and then he had something better to do and another guy took the rest of my order. They were pissed about an order in drive thru for twenty sandwiches and fries, and also were obviously skimming that order because the guy in drive thru was trying to figure out the cost of the order on a calculator asking another employee what the tax rate was and calling out the order to the guys making the food. They all acted like they are on something! I could go on and on but I’m done and I will never ever return to that location and I will tell everybody I know not to go there either untill that location gets cleaned up! Please notify the owner of that location that he/she will be losing income!

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Kelly February 17, 2015 at 11:37 am

I recently had a horrible experience at an Arby’s location unit store number #5054 in Fort Wayne Indiana. I went through the drive thru and the worker named Candy was very very rude and short with me. I did not receive my order correctly, I waited to get her attention and finally she returned to the window. I told her I did not receive my order correctly she slammed the window got the rest of my order basically threw it at me. I stayed there and waited until she came to the window again and I asked her if she liked her job she said ” it’s a job and I do the best I can” slammed the window and locked it and walked away. My ticket order is number # 388. I paid for a medium size meal and still received a small drink. I also ordered a 4 piece mozzarella cheese sticks and that is what she forgot to give me. I called the manager this morning his name was Bryan and honestly he was not much better. Very short and defensive and just wanted to give me something instead of really listening to me. I told him I would go through corporate and he said ” go ahead they are just going to send it to me”. Honestly that whole establishment needs NEW help! If your General Manager is rude how do you expect the workers to be respectful! Arby’s charges a much higher price for fast food and the experience should match.

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Wendy February 13, 2015 at 8:16 pm

This feedback is not about a restaurant it is about your fish sandwich commercial with the voice of James Earl Jones.
Why is he using improper grammar? who is he trying to relate to? certainly NOT educated people.
He says “Get 2 fish sandwich for five dollar” the CORRECT way to say this is Get 2 fish sandwicheS for five dollarS.
What is the purpose of leaving out the (s) at the end of the words? This certainly is NOT what should be being taught in our schools and certainly NOT used in a National commercial, I find this offensive and demeaning to everyone who is exposed to it. It certainly doesn’t show that the commercial has broad appeal and that it is targeted for 1 demographic. I certainly Will NOT patronize this type of establishment.

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Dennis Jones February 8, 2015 at 3:56 pm

Forgot, my ticket number was 357. The store unit # was 1913.

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Dennis Jones February 8, 2015 at 3:55 pm

I went through the drive thru at your Rockford street location in Mt. Airy today at lunch time. Could not hear nor understand what was said on the speaker at the order station. I asked for one beef ‘n cheddar and a large Dr. Pepper. When I got up to the window my total was $10.03. I said for a beef ‘n cheddar and a drink.. They had ordered 2 sandwiches and fries for me. Young man at the window was very rushy, as they were very busy. Tried to be nice, but very rushed, just wanted to get me gone and out of his way. He had to get a manager to void the extra sandwich.
I got my order, but didn’t get my drink, had to ask for it. Young man again got huffy and in a hurry. I paid and left. Was not good service at all, which in turn made the sandwich no good either. I’m sure food was probably good, it always is, but bad service ruined it.
they also had added an order of French fries, which I had not ordered. They obviously put me in with a meal combo, I only ordered the sandwich and drink.
I did not eat the fries, just didn’t want them. nor take them back as I was down the road a ways.
Just a bad service experience, because of being busy and rushed.

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Eric February 4, 2015 at 5:44 pm

Your current ad on TV for your 2 for 5 fish is delicious, but it’s “two fish sandwich’s” not, “two fish sandwich”. The grammatical error is glaring. It’s starting to stress me out.

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Laura February 3, 2015 at 9:46 pm

I just wanted you to know about my quilting group. We meet about 3 blocks away from our town’s Arby’s. We choose to pass your store in favor of another fast food restaurant, to get lunch, which is about a mile away. Our decision has nothing to do with the prices or quality of the food. In fact, I like some of the options better at Arby’s than the place we go. The reason we stopped patronizing your store is because of your advertising. Your commercials are provocative, seemingly selling sex rather than lunch. We are not a bunch of fuddy duddy prudes. We are women with families who have influence on where they eat as well. If you focus on your food, we think you would sell more of it. At least you could have our market.

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Tiffany Staton February 2, 2015 at 8:13 am

So my fiancé and I went the arbys in New York on 331 Monroe ave on the night of January 22nd. There were two employees working, a guy and girl. The girl took our order as the guy played on his smart phone. As the girl took our order she seemed very annoyed, she kept rolling her eyes and she had her elbow sitting on the counter with her head resting on her hand as she rubbed her head. Then she was eating as she made our food with no gloves on (guy was still playing in his phone)! I asked to speak to a manager and she said there was not one. I then wrote the corporate office a letter through email on the next day and still have not heard any type of response! Still waiting…. I would like to know if they are checking into the rudeness and cleanliness if the location as I think they need to be re staffed.

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kimberly January 24, 2015 at 1:13 am

I recently went to Arbys,on Mcknight Road in Pittsburgh,Pa

The service I usually get is great and I been going here for awhile,but as of now,Thursday was my last.

I came in around 11:18,my cashier was Thomas,I ordered an Angus Philly Sub.

I was told there was no more Angus meat,so I then ordered a Chicken Bacon Swiss,the tall black girl Santana in the back had the worst attitude and she was cussing like nobodies business,I hope she doesn’t kiss her mom with that mouth.

When I got my food my chicken was Luke warm borderland cold,the only things that was fresh were my fries.

The cashier was great even though he seemed real upset with the other team member cussing at him in the back.

Whoever she was,she isn’t the person I want to see each visit.

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Scott mason February 9, 2015 at 2:45 pm

would love to see get the baked potatoes Back so good

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Angel (Employee) January 21, 2015 at 6:34 pm

I’ve only been working with Arby’s since November 19, 2014. I started in the Corvallis, Oregon Arby’s. That place was amazing. The day I started, I got instant respect, the entire crew worked as a team, they showed me where everything was, they introduced me to each crew member, they were nice as they taught me, and if I made a mistake they would kindly correct me. I enjoyed going to work at the Corvallis location, I loved going to work there.

I sadly had to transfer from that location to one in Salem, Oregon on Lancaster because I had moved. I was already nervous about starting at a new location. When I got there, the first crew member I met there was very rude to me. About the third employee I ran into there (None who told me their names), was the head manager, she had a major attitude and barely even said a word to me. I had clocked in on my first day, no one told me where everything was, the only sentence I got from the head manager was to tell me where I was working. I was already taught in the backline, frontline, and fryer; the Salem store was already aware of that. As I was making sandwiches, I was told that they way I was making it wrong, according to the woman who has only worked there for a little bit. I was taught by Carolina Torres, who has been doing backline for over 10 years, so I was pretty sure I was doing it the correct way. The entire day I noticed that the crew didn’t work as a team, as so, there were parts of the meal being forgotten, that never happened at the Corvallis location I was at for almost two months.

At the Corvallis location, we try to get a personal relationship with our customers, get to know them by their first names, usually know what they usually get, walk their trays of food to them if necessary so they would come back. By later in the week of me working at the Salem location, I noticed that not that many of the same customers came back, a few have, which I knew from one of the crew members. But either the person got frustrated from the forgotten food, waiting for their food, or rude crew members.

As I was learning the ways of the Salem location Arby’s, I wouldn’t get corrected nicely; no, I would get yelled at, even in front of customers. I know you shouldn’t argue with the managers so I just said ‘yes ma’am’ and continued on to my work. But as I was working, I started noticing that I was getting treated as I do not know anything and I had gotten a “helper” to “help” me through my day, but they ended up doing it for me. As previously stated, I had worked and learned backline, frontline, and fryer, so I knew what I was doing.

When I applied to the Corvallis location, I said I would like to work full time, but I was told it was in a “rewards” way to get more hours. I thought it was okay at first because I was getting at least 12 hours a week and I only lived at home. I moved to Salem, but at first I had commuted from Salem to Corvallis, which is a 45 minute drive there, in total being a 90 minute drive there and back. I did that because I loved that crew and store. But after a few weeks of doing that, I noticed I was putting in more money for gas than I was getting back and I thought I would have gotten more hours because I was doing real well on fryer station, and getting them on the positive side for the fries. That is the reason I asked for a transfer to the Salem location store, so I could spend less for gas. The last week I was at the Corvallis location, I did get more hours. But as soon I got to the Salem location, I had less hours. I currently have less than 10 hours a week, making less.

I know this may seem really selfish, but I have bills to pay, things to take care of. So far I’m only making enough to pay for my car bill, but I need more hours so I can take care of other bills as well. I love the Arby’s or at least I did until I got to the Salem location. I am now currently looking for another job that will at least give me the RESPECT I deserved, the HOURS I deserved, and somewhere where I can be treated FAIRLY.

Sincerly a soon to be former employee,
Angel

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donna January 19, 2015 at 1:49 pm

I am sitting in Arby’s in Toccoa Ga. I have been sitting here in Arby’s for 45 minutes or more. This is ridicules. I understand they may be busy but to have to wait 45.minutes and still haven’t got my food is crazy. Maybe I’ll get it when the clock is at an hour. Which it’s close now.

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Tom Barnes November 30, 2016 at 6:00 pm

Another complaint about the Toccoa, Ga, Arby’s store. They have serious problems. The current manager is obvously trying to look good to the owner or corporate because what they are doing has to be deliberate. Almost no sugar in the sweet tea (this is the south where we like sugar in our sweet tea), little meat on the specialty sandwiches, little sauce and little cheese either, very little flavoring syrup in the soft drinks, and ZERO chocolate in the mint-CHOCOLATE shakes. Corporate should investigate the Toccoa store.

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Ann January 11, 2015 at 6:59 am

I read Jody’s story over Facebook. I am a Service Coordinator and this story hits home. I have worked with people with disabilities for 11 years. This story will go viral over Facebook it seems and Arby’s you need to do something to help Jody. It is sad that even a “joke” or taunting was allowed but people with disabilities do not understand that. Please take care of your employees. I’ve never had a problem with you. It seems you have issues at that site from the comments I read and you probably need to make a site visit regularly. Even in fact I have a friend who works for you. I cannot believe in Iowa we would allow that to take place. Thanks.

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Mary January 10, 2015 at 7:22 am

This should be checked into at the corporate level and if verified to be true, all employees at this location should be fired and NOT paid unemployment. Shame on them if this in fact is a true story: And the victim gets fired?????

Darren Pfeifer
I am going to tell people a story. It’s not a good one either. It is one though that I hope people read, share, and help us out with.

Last week at an Arby’s in Storm Lake Iowa, a 21 year old lady, who we will call Jody(no real names just yet) just wanted to go to work. She works here because she has a learning disability. Told from when she was 18 to “just go on disability”, essentially because she wouldn’t be able to care for herself. She didn’t though. She learned learned a job, she liked it, and according to district management took pride in her work, and was always early. She became self sufficient when everyone told her she couldn’t be.

Last week all that changed for her. The lady who we will call Kate(doesn’t want to be identified yet, and you’ll know why later)heard that this young lady was being picked on at work. A friend had notified her, because the reason Jody was self sufficient was due in large part to Kate and her families work with her. There not related just good people, who knew her, and knew she could with just a little bit of help. Upon hearing this Kate sends her two boys over to the Arby’s store to check it out. This is where all the good stories vanish.

Once arriving her boys order a drink and sit down. From there the boys can hear the staff yelling, and making jokes at Jody. Jody is visibly upset. Now staff members are telling Jody to get in the meat cooler with another employee to fight. Whoever comes out is tougher essentially. Jody is scared she doesn’t want to, so she asks a customer to please spill there drink so she doesn’t have to back to the cooler. The customer at the counter does, because at this point Jody is crying and visibly scared. Now Kate’s boys who are on the phone with there mother is telling the staff to stop. Not only is it the staffs response to kick, not only Kate’s boys, but the customer who spilled there drink out of the store, but to threaten to call the cops on them. I will say that again staff along with MANAGEMENT, threatened to call the cops on there customers for standing up for there disabled employee. Kate calls the store to find out what’s going on and the manager tells her “fuck off”. Now with no one there to help her Jody herself calls the cops.

Kate is upset. Why wouldn’t she be. Her boys were verbally assaulted and threatened by staff, and management. A friend of hers(Jody), very upset was in legitimate fear for her safety at her job. So Kate takes to Facebook and writes an angry post explaining what happened in the hopes to get the word out. Then maybe she can get some more help. Kate then starts to receive threatening phone calls.

So what was the result? Kate was told the employees admitted to doing it, but it was just a joke. Jody cries all the time so it was no big deal. And is told not to speak about it anymore, there was nothing they could do. A person though who had commented on Kate’s Facebook post is arrested for making threats on Facebook, and just a couple days ago Jody LOST her job.

Multiple witnesses, to the event. Through some digging of my own there is a history of this behavior. A person is arrested for making idle threats on Facebook, but people who made threats in person to a point where Jody is crying will face no charges(per a press release today). All those employees still have there jobs, but not Jody.

If Jody felt there was a legitimate threat then there was one. The fact that she has a disability doesn’t allow for her to understand the difference between regular horseplay and legitimate. Put that with the multiple accounts of people saying it wasn’t in good fun, and the fact this is a long standing problem should have warranted at least the dismissal of the employees involved. This isn’t just some fake piece written by some troll online. I have talked to these people first hand. Multiple people in fact. If I could do that with Facebook and a phone surely the police could have. They simply chose not to. Because the rights of a disabled person simply don’t seem to matter as much apparently. I used fake names because they don’t want me to use real ones(not yet anyway), because they are now actually scared. The store and location are real though. I would like to make this go viral. I would hope my friends will share it. I hope people go to the corporate page and totally lose there minds. Truth is though, most won’t. It doesn’t affect them. Chances are most won’t even finish reading this article. That’s what is truly sad. We as a group could make a difference in people like Jody’s life, but we choose not to. We choose to look the other way. The next time you do, just ask yourself why? Why do we have such a disconnect? Maybe it’s because some of us just don’t care. Certainly no one cares for Jody.

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Sarah March 17, 2015 at 11:05 pm

And this is a good example of why after almost 4 years at Arbys, my last day is Friday.

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Christopher March 26, 2015 at 10:40 pm

Sorry to hear this I was an employed at an arbys in Greensboro nC @ 305 Pisgah church rd I think all mangers their need to be fired they all are not professional at all and not friendly at all

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unhappy customer January 9, 2015 at 8:10 pm

Lubbock 19th street sucks so not professional and orders take over an hr even when you call them a manger wearing basketball shorts on the job just ridiculous!!!!
Just needs to be shut down!

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R.Willis January 9, 2015 at 6:49 am

I am going to tell people a story. It’s not a good one either. It is one though that I hope people read, share, and help us out with.

Last week at an Arby’s in Storm Lake Iowa, a 21 year old lady, who we will call Jody(no real names just yet) just wanted to go to work. She works here because she has a learning disability. Told from when she was 18 to “just go on disability”, essentially because she wouldn’t be able to care for herself. She didn’t though. She learned learned a job, she liked it, and according to district management took pride in her work, and was always early. She became self sufficient when everyone told her she couldn’t be.

Last week all that changed for her. The lady who we will call Kate(doesn’t want to be identified yet, and you’ll know why later)heard that this young lady was being picked on at work. A friend had notified her, because the reason Jody was self sufficient was due in large part to Kate and her families work with her. There not related just good people, who knew her, and knew she could with just a little bit of help. Upon hearing this Kate sends her two boys over to the Arby’s store to check it out. This is where all the good stories vanish.

Once arriving her boys order a drink and sit down. From there the boys can hear the staff yelling, and making jokes at Jody. Jody is visibly upset. Now staff members are telling Jody to get in the meat cooler with another employee to fight. Whoever comes out is tougher essentially. Jody is scared she doesn’t want to, so she asks a customer to please spill there drink so she doesn’t have to back to the cooler. The customer at the counter does, because at this point Jody is crying and visibly scared. Now Kate’s boys who are on the phone with there mother is telling the staff to stop. Not only is it the staffs response to kick, not only Kate’s boys, but the customer who spilled there drink out of the store, but to threaten to call the cops on them. I will say that again staff along with MANAGEMENT, threatened to call the cops on there customers for standing up for there disabled employee. Kate calls the store to find out what’s going on and the manager tells her “fuck off”. Now with no one there to help her Jody herself calls the cops.

Kate is upset. Why wouldn’t she be. Her boys were verbally assaulted and threatened by staff, and management. A friend of hers(Jody), very upset was in legitimate fear for her safety at her job. So Kate takes to Facebook and writes an angry post explaining what happened in the hopes to get the word out. Then maybe she can get some more help. Kate then starts to receive threatening phone calls.

So what was the result? Kate was told the employees admitted to doing it, but it was just a joke. Jody cries all the time so it was no big deal. And is told not to speak about it anymore, there was nothing they could do. A person though who had commented on Kate’s Facebook post is arrested for making threats on Facebook, and just a couple days ago Jody LOST her job.

Multiple witnesses, to the event. Through some digging of my own there is a history of this behavior. A person is arrested for making idle threats on Facebook, but people who made threats in person to a point where Jody is crying will face no charges(per a press release today). All those employees still have there jobs, but not Jody.

If Jody felt there was a legitimate threat then there was one. The fact that she has a disability doesn’t allow for her to understand the difference between regular horseplay and legitimate. Put that with the multiple accounts of people saying it wasn’t in good fun, and the fact this is a long standing problem should have warranted at least the dismissal of the employees involved. This isn’t just some fake piece written by some troll online. I have talked to these people first hand. Multiple people in fact. If I could do that with Facebook and a phone surely the police could have. They simply chose not to. Because the rights of a disabled person simply don’t seem to matter as much apparently. I used fake names because they don’t want me to use real ones(not yet anyway), because they are now actually scared. The store and location are real though. I would like to make this go viral. I would hope my friends will share it. I hope people go to the corporate page and totally lose there minds. Truth is though, most won’t. It doesn’t affect them. Chances are most won’t even finish reading this article. That’s what is truly sad. We as a group could make a difference in people like Jody’s life, but we choose not to. We choose to look the other way. The next time you do, just ask yourself why? Why do we have such a disconnect? Maybe it’s because some of us just don’t care. Certainly no one cares for Jody.

This all happened at your Storm Lake , Iowa store. I and my family (and we have a very large family) will no longer have a need for your product. And if you think it is just me. Well this came to my / our attention on face book so, it is also our friends who are aware of this as well. I would hope at the least your company would investigate this but, unfortunately your company policy seems to be a little skewed towards those without a handicap.

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Jamie Bryant/Fuller January 10, 2015 at 1:39 am

I just got off of a lengthy phone conversation with, Jeff the President of Arbys. He assured me he was doing everything possible to get to the bottom of this situation. He genuinely seems concerned for ” Jody ” that she was & is not fired. They want her to come back to work.

Is there any video of this bullying? Without video of the assult, his hands are tied. Not right to expect Jeff to blindly charge somebody. Based on he said, she said. Arbys didn’t hurt Jody. Individuals did.they should be held accountable ! It’s a shame People didn’t video it on their phones. In lue of a bad situation, I am happy People are standing up for Jody. Let’s not make it at the expense of a good company.

If I were those kids Mom. I’d make them do some sort of community service, with Special needs. Or tape their arm behind their backs , so they know what it’s like to be disabled. Love & prayers go out to all involved with this situation. The perpetrators do not deserve to hide behind the company. Lets remember Kids will be Kids. Doesn’t make it okay, to be cruel. Show them the right thing to do. Don’t bully Arbys.

Also since Children apparently aren’t learning compassion at Home. There should be a curriculum at School. Every Child should spend, one on one time with, Special needs, in a controlled environment. Where they can be more thankful for the skills they have!

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Migdalia January 9, 2015 at 2:57 am

Standing with learning disabled x employee who was bullied by the manager and staff at the Storm lake, Iowa store. I will never eat at Arby’s again.

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Candace January 7, 2015 at 8:53 pm

Was traveling back to Georgia from Arizona stopped in louisiana and order a French dip ( my favorite) the sandwhiche was inedible soaked in grease they didn’t even put the right bread on it . I’m disappointed in store #440 in Baton Rouge Louisiana

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Chris January 5, 2015 at 7:09 pm

Wow.
As I read the comments from unhappy customers it is clear that there are lots of problems in your stores. I have had the same problem in your stores. They give me the wrong sandwich. It wouldn’t be that big of a deal but I have diabetes and take insulin and take it while I’m waiting for my order. Then not to get what I order changes how much insulin I’m supposed to use. It looks like getting the wrong sandwich is common at your stores and when it comes to trying to get them to correct it is an almost impossible task without attitude. I don’t know what the fix is but it is a problem. I think until I hear that you fix the problem I will chose other establishments to eat. Good luck

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Megan December 30, 2014 at 7:53 pm

Just left Arby’s on Cleveland rd. in Wooster Oh 44691. Honestly was the worst service and employees I’ve ever seen there! Was with a friend and her little sister and her friend, they asked a simple question to wether or not there was WiFi, there wasn’t which was okay, then as we were getting ketchup one of the girls behind the counter ( who I’m assuming was managment as she wasn’t wearing arbys work attire but a hoodie and did not have a name tag or hat on) said loud “did they really just ask if there was wifi” then as we said yes we did then told us “wifi isn’t everything” in an extreamlyy rude manor. then as we sat down she continued to smirk and talk about us, so my friends sisters friend took a picture, she actually walked out into the lobby and got in a 15 year Olds face to ask if she took a selfie or was taking a picture of her. I work in the food buisness so I know how to handle those situations and I can tell you right now she was the most rude person I’ve ever experienced.

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scott may December 29, 2014 at 1:21 pm

I went to arby’s today in hilliard ohio I used to work there along time ago before my military service. I have visited many arby’s locations where they all offer a military discount but today I was told by the dumb kid they have for a manager that they have never offered a military discount at this location well I guess I won’t be going there again…

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kylie getch December 29, 2014 at 11:57 am

I just left the arbys at 25th street in easton PA. I had two VIP club arbys cards good for one combo meal each. once I was at the window to pay they asked where I received the cards, which I replied that I was given them by my aunt. the manager on duty made me call my aunt to ask where she received them. she got them at from vendors at st Luke’s cancer center during her one of her treatments. the manager rudely told me she would no longer accept my coupons. what an outrage. she needs to be fired!!!!!

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Kenya Traylor December 19, 2014 at 8:25 pm

Brice Park Shopping Center, 2720 Brice Road, Reynoldsburg, OH 43068
Phone:(614) 866-0495

had the worst experience at this arbys. Raphael the person who waited on me was extremely rude. Being someone who has worked in customer service for a few years now I know what it is all about. There was a miscommunication with my order and instead of trying to help when I contacted them (I had to call twice just for someone to answer) he insisted on being disrespectful and had an attitude with me when I called. Blaming me for my order being wrong and insisting on arguing with me about it . When really ordered and French dip and Swiss & mozz sticks he asked me if i wanted any sauce I said no . I did not think he was talking about the sauce for the sandwich because clearly thats the whole point in ordering it. I feel like it was a waste of my money and I probably will never go to that one again.

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Chloe Hovel December 19, 2014 at 4:46 pm

To whom it may concern,
I went to the arbys located in hickory hills.
Ordered my food when he gave me my change he gave me 2 rolls of nickels and said they were out of change and it wasnt a big deal at all whatever but then I go to get gas and I realize he shorted me a dollar… and I ordered a beef and chedder sandwhich and I got a jr beef sandwhich. I was mad be cause I could have had to pay less. The employees are allways good there I never had a problem at this store untill now…

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Mary Jane December 12, 2014 at 9:05 am

The Arby’s I’m van wert Ohio, needs to open earlier so us early birds aren’t stuck with sh itty McDonald’s. We love Arby’s breakfast.

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this manager needs fired December 4, 2014 at 11:10 pm

I went to Arby’s on noblestown road in Pittsburgh pa. Instead of being asked what drink I would like, the woman said “the drink!!” In a very demanding way. I said excuse me and then she asked me what to drink rudely again. I asked to speak to manager and she stated she was one. I then asked for her name that she refused to give me. She then told me to leave her drive thru..I went to the window to obtain her name and corporate number. She finally gave me her name, jessica. Not once did she apologize, instead she tried to involve other employees stating “they know I didn’t have an attitude.” Finally, a nice man named Johnny came up to the window and the first thing he said was mam I’m sorry. He said it’s been a very long day and apologized. I told him that I appreciate the apology and wish the Manger would have handled this differently. The manager then said, please get out of my window. I told Johnny he should be a manager and thanked him for his apology. He then gave me a card and asked me to come back, and have a meal for free.

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Ron December 3, 2014 at 7:54 pm

First beef mushroom sandwich was awesome two weeks ago and then tonight the same sandwiches the beef had green spots all over it all throughout the meat I threw it out and the turkey wrap lettuce and tomato were hard (tomato) and the lettuce was nasty like sea kelp. We are Arby’s patrons a couple times a week and this is nasty, I’m keeping a sample of the green stuff on the meat im very disappointed with this service.

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Rose December 3, 2014 at 6:43 pm

Just left Arby’s on Walnut Ave. Dalton Ga. Store # 7350.
While trying to eat dinner they had 2 tv’s playing. The one tv had a naked man dancing on some kind of pole or rope. Also other inappropriate clips of people doing things that I don’t want to see nor would I want my grandchildren to watch. When I complained to the manager she said she couldn’t change the channel. She said it was the cable co fault because those were the only two channels they were permitted to have. Those are the channels they are electing to watch. If Arby’s is a family restaurant and they are showing TV programs that are not appropriate for families then take the tv’s down. No wonder the place was just about empty. I don’t know what clientele Arby’s is trying for but it most definitely is not family friendly.
We will not be spending our money at Arby’s again.

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Tom Barnes November 30, 2016 at 6:06 pm

Another Georgia location with problems. I think they must have the same franchize owner.

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Larry November 23, 2014 at 1:00 pm

I just got an email for a Happy Birthday coupon. A free 12-oz SHAKE. Wow, do you think that you can afford it?

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Christi Yeatman November 18, 2014 at 8:23 pm

I need to get in touch with someone I found a plastic bread tie in one of my sandwiches
I called the number on the door butgot no one.

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David Phipps November 16, 2014 at 11:43 pm

Been eating arbys for years, never new about the 10 sandwich (meat mountain) you really should advertise it, puts all other sandwiches to shame and taste so good

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cathy November 5, 2014 at 1:18 pm

I am trying to get in contact with general manager name Tom who is a Gm for the St.louis store on lemay ferry store St.Louis county

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Chris November 4, 2014 at 2:12 pm

Had an awful experience at Arby’s today. Ordered lunch and the store got the order wrong. The drive thru person and the manager both tried to pick a fight and tell me it was my fault the order was wrong. They made me wait 20 minutes and then gave me back a cold sandwich and burned potato cakes. Will not be going back again. Arby’s is going down hill fast with the quality of their employees and restaurants.

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Lily Keaton October 31, 2014 at 3:20 pm

I visited store #7809 and
I had a horrible experience
Me & my husband ordered
2 combos. As I was just about
Finished with my sandwich
I bit down on a screw that
Must have came off of one
Of the machine’s. So I took the
Sandwich back to the manager
He didn’t do anything, didn’t apologize
Or nothing. So I am letting everyone
On my Facebook know
Not to eat there again. Cau$
I Will not!!!!

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Sha October 6, 2014 at 11:55 pm

I went to the Arby’s 2413 Memorial Parkway Nw Huntsville, Alabama 35810 to be exact at 9:45pm i was behind two other cars NO ONE DID NOT TAKE ANY ORDERS AT ALL!!! I seen one girl in the store looking out the window eating and talking on the phone… Keep on mind the store don’t close til 12am M-F. Will NEVER GO TO THAT STORE AGAIN. Corporate need to do something about it. Losing business. There lost.. This is not the 1st time that it happened and won’t be the last…. A SHAME!!!

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Cindy dore October 4, 2014 at 7:46 pm

Breaux Bridge La. Worst food in the world ….went purchased 3 meal combos that should have come with gravy. Our course no gravy and let’s just says my dog would not even eat it ….that’s pretty bad… will tell everyone how horrible food is…

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John October 4, 2014 at 5:29 pm

I ordered your new Smokehouse Brisket (sandwich only) on 10/4 between 3-4 pm. I was charged $5.99. The advertised price on the sign says $5.29 (I have a picture to prove). I ate in the store and commented about the price difference. The store clerk said they went up on the price and there was nothing he could do about.

This is false advertising. It is regulated by the FTC and is against the law. While $.75 is not a big deal I get really irritated by paying something different at any establishment than the advertised price.

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Bob October 4, 2014 at 3:12 pm

I’ve been dining at the Arbys on Bells Ferry Rd. in Marietta for some fifteen years. At first, the handicap parking spaces were right near the front door, now, they are across the parking lot from the door.
Why is it that the handicapped people have to be shoved across the parking lot? Do we present a bad image for the store if spaces are provided closer to the door?
It’s bad enough that at other fast food restaurants we have to park where the drive thru lanes are effectively blocking our access to the parking spots and the restaurants. I thought the disability laws prevented discrimination against us, but I guess CORPORATE POCKETS come first. I may never enjoy your food again because of the lack of thought when it comes to handicap people. I’m permanently disabled on Social Security, and the parking spaces are a pain to use at this store.

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Tom Barnes November 30, 2016 at 6:09 pm

Same owner as the Toccoa, Georgia store? Georgia has a whole lot of complaints on here.

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Helen Mars September 29, 2014 at 6:10 pm

I was in your store on 6th street in Lawrence Kansas and overheard one of your associates all I could see as a name on her badge Brittany I’m going to say maybe she was the manager she was dressed differently that the other associates. She was discussing that she had shingles and was being over worked and under paid. Unfortunately I had already purchased food needless to say I discarded after hearing her discuss this amongst associates.
I am a manager and work with customers and associates on a daily basis and would never dream of putting them at risk. If this is the case this person needs to go home until she is treated and not work with the public. It is disturbing to know that your workers are working sick with contagious illnesses especially in a food establishment. I will let my business associates know as to not to put them at risk. I work in a large establishment less than a mile from your resturaunt and several of us visit your establishment on a daily.

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Linda Ochs September 29, 2014 at 1:54 pm

I have a complaint about your Montrose CO restraint. I order 2 crispy chicken and bacon sandwiches (plus more) had coupons for all that I ordered. But according to the coupon picture, the sandwich came with luttuce and tomatoes. When I got home to eat the chicken sandwich there was no lutuce and tomato on either one of the two I ordered. I’m not sure if its the person making them or just wrong training. I have never had any problems before with any of my orders in the past. When I ordered a sandwich and pay those prices, I expect to get the sandwich I ordered with all the toppings its soppose to have. I free sandwich (or 2) coupon would be nice right now. I didn’t want to run back to the restraint to have the mistake corrected, I live in the country and the rest of my order would be cold. My address is XXXX 6422 Rd. Montrose CO. 81403 Thank You, Linda Ochs

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Joesph kimrey September 27, 2014 at 8:30 pm

Hello I am complaining about your arbys in mead Washington, I had went there on my lunch break to grab a quick bite to eat and there customer service was very bad I waited on the drive thur for 2mins with only 4 cars ahead of me, I had finally got to the window they had the complete wrong order for me so I had to wait even longer for them to fix my order I pacificly asked for my turkey gyro to be on lettuce instead of the pita bread with no onions and no sauce with the sause on the side and I got two beef gyros with onions and tomatoe with no sause on the side the was twice in a row the had got my order wrong after taking a second order from me because they got the first one wrong I finally just asked for a refund and the girl who took my order was named Shrarya I seen her name tag, as well as messing up my order twice she an an attitude and using a very loud tone almost yelling with me saying that’s not what I ordered and to see my reciept after that I had went off saying this had been twice u messed up and I would just like a refund she told me there was no general manager on duty that I could speak with, so I spoke with the supervisor Ashley and she gave me a refund and apologized for the horrible experience I just had I don’t think arbys should have employees that will treat there customers like crap after this experience at the mead Washington arbys I will NEVER attend at eating there ever again I am very disgusted in the way there employees sit around and talk and not to there job and have attitudes tords there customers they need to do something about there employees I am going to let the whole world know how bad they treat the customers and how they are all young and don’t Give a crap about there customers

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TAMMY September 25, 2014 at 4:19 pm

I am sending this because of my experience at Dundee Michigans arbys my sons girlfriend was an employee at this property and I have to tell you that ive never seen such non-professional rude management in my life Kelly in charge there has had a problem with Kristy the whole time she had the job Kristy picked up her check and Nancy told her was fired kristy didn’t know that she was let go and then Nancy preceded to start argument with my son cursing at him and today I took Kristy to turn in uniform and Kelly started with Kristy and told her wasn’t fired so I spoke up and she Kelly cursed at me and had threatened Kristy 3times when she was working I find this absolutely unacceptable behaviour from a manager and I think you need to pull a drug test on all employees cause one of them asked my son for pills I was told to leave the property and Kelly told me she didn’t have time for you people I asked what she meant she said my family if this is how you run your businesses ill never step foot into your establishment agin

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Erica Parrish September 20, 2014 at 9:32 am

I got hired part time at Arbys in Greeneville Tennessee. I started my training and was told the whole time that I was doing a great job. After 6 days of me working there, they decided to let me go. The reason being “Not where i should have been woth getting orders out of the window fast enough. And i didnt have the right uniform. Also, because i called to inform them i had a contageous virus”, and I wanted to make sure I could still work. It was absolutely rediculous how they treated me. They provide the uniforms, and i was told at the interview i wouldnt have to have my pants until my first paycheck. And how is somebody thats just learning everything supposed to be as fast at things as somebody who has been there for a year or more? I will not advise anybody to work for them. Last, but not least, i will be talking to corporate on the phone monday morning…

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mary September 20, 2014 at 6:30 am

Ate at store 7965 hill rd flint. My fries were cold
And my husbands were hot. I hate cold fries. We even waited longer than usual at the drive thru.

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Marcellus Johnson September 8, 2014 at 9:08 pm

I visited the Arby’s on 5205 Brook Rd. Thursday September 4th. It was raining extremely hard as I placed my order through the drive thru. When I handed your employee my credit card water poured into my vehicle from the roof. There is no gutter reflecting the downpour rain.When my food was ready , I got wet my car got wet, my food got wet. When I got home, my bag broke curly fries hit the floor. The bread on my sandwich was wet. This event was such a disaster, I called the Mgr. Friday to inform her of the situation. She offered a reorder, but stated that the ownership will do nothing about the pour bldg. design. Unsatisfied customer. ..

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Sheila Powell September 7, 2014 at 11:55 pm

Was hired for Shift Manager. Worst experience I ever experience in any job I ever had. Work at store 793. GM talked about all her staff to other staff. Very unpleasant place to work. Felt like I was in the lions den. Employees rude to other employees and guest. I wasn’t trained right and setup for failure.

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shay September 2, 2014 at 3:22 pm

Hey got threatned by one of your managers and throwing false accusations. Im will be resining today at arbys awsome resturant poor management.

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Toni August 29, 2014 at 1:11 pm

Recently Arby’s closed a location in Van Nuys Blvd, Van Nuys CA…employees left baskets and bags of trash in front of my apartment building, no one picks up the trash!!!…please Arby’s be reaponsible and do something about it!!!

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Don Wall August 27, 2014 at 6:44 pm

I was looking to see who owned Arby’s and if it were a publicly traded company which brought me to this web site. After reading many of the customer comments (the majority of which were negative) I felt compelled to offer my recent experience at an Arby’s.

I had lunch today in the Loganville, Georgia restaurant. Typically I go through the drive through however I had a little time to kill so I went inside. I was very impressed with the interior layout/finishes, the cleanliness, the appearance and professionalism of the staff, the menu boards, basically everything in the restaurant. Good job and congrats to the team there.

Whoever has been in charge of revamping and developing the current food offerings has done an outstanding job for Arby’s. Quality, quantity, diversity at a reasonable price. I call that value. From the traditional roast beef sandwiches, meat stack combo sandwiches to Greek style gyros, significantly better than any fast food hamburger restaurant. Then add in the unique specialty beverages and desserts, why would anyone choose to go to a burger drive in? The only comparable fast food experience would be Chick Fil-A and that’s only if you want the best fast food chicken sandwich around.

Good job Arby’s; staffing, training and consistency will always be a challenge for all restaurants. And especially a good job to the Loganville, Georgia Arby’s on Highway 78.

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valerie September 6, 2014 at 12:27 am

Perhaps your experience was great because corporate is located in GA? If you saw how my sandwich was made, you would not be shouting Good Job.

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randy August 26, 2014 at 7:24 pm

randy August 26, 2014 at 7:18 pm
Your comment is awaiting moderation.

I have been in Line now for 23 mins. I’m in the drive through and the people are laughing and carrying on on the inside. They aren’t even trying to work. It’s like the honestly don’t care. This arbys is in sheffield ohio on Detroit rd. I can not beleve what I am witnessing. I will not be coming back. OK now I just got my food and it is super cold. I am not kidding when I say my food is at room temp. This makes no sense.

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Tom Barnes November 30, 2016 at 6:13 pm

I’m quite sure that someone with Arby’s wrote this comment. There is no way a real unbiased customer wrote it about a store in Georgia. Georgia Arby’s has all kinds of complaints on here. I’m not the only one who has complained about the one in Toccoa, Georgia. I won’t go back. Not even an apology from the manager.

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TJ August 26, 2014 at 3:51 am

we want a arby`s back in lufkin we have 403.oo signatures we had one a long time ago and the freeway took over their store we all thought ya`ll would just move to a different location but noo luck please bring arby`s back

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Brad August 26, 2014 at 12:10 am

How, can arbys be out of roast beef? Is that not mainly what you sell? Thanks for nothing!

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Robert August 24, 2014 at 12:05 pm

I visited store 5558 @ 1038 on 24 AUG 2014. OMG DOSE THIS PLACE NEED BETTER PEOPLE WORKING HERE. As I walked in the employee “BO” had his knees on a bench and looked at me like I was inconveniencing him by showing up. When I walked up to the counter he just stood their like I was dumb until I told him what I wanted. He then turned his back to me walked away as he was asking what size. He told me the price and we exchanged money. I notice that he gave me to much in return so I gave him the extra dollar and told him that he gave me to much. HE THEN TOOK THE MONEY AND PUT IT IN HIS FRONT RIGHT POCKET OF HIS PANTS!!!
I spent 5 min trying to find a clean seat. Found the only one. I’m a truck driver and if I didn’t have to take a mandatory federal 30 min break I would of just walked.

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ae cole August 23, 2014 at 10:38 pm

I’m just here to complain about one thing; we are 53.4 miles from the nearest Arby’s!
PLEASE build an Arby’s in Natchez, MS!!! We have a very small, monotonous selection of fast food places, so it’s almost a guarantee that an Arby’s would prosper very well here!

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Sandra August 22, 2014 at 8:49 pm

Well, seems I’m going to be adding to these complaints too.
Hubby went to the #7493 Arby’s in Columbia, SC and ordered four roast beef and one Market Turkey Sandwich. Got home and the roast beef had hard dry parts in it (couldn’t eat it) and the Market Turkey on Texas toast was mashed down so flat the bread was just a slit of dough.. And of all things, you order Texas “toast” and they put the toasted part of the bread to the inside of the sandwich!! might as well have put it on plain bread. I totally see why the Walterboro, SC Arby’s closed. I see many more closing in the near future. We sure won’t be spending $5.29 for a smashed bread sandwich again! nor for obviously OLD roast beef! oh, and I tried to post a complaint on the corporate site and it wouldn’t go through…lol can’t get the complaint if it doesn’t go through. I’m going to post this on FaceBook too so others can be warned!

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t. erskine August 22, 2014 at 3:42 pm

I stopped in a local store and asked for a donation of 15 packets are of arbys sauce and horsey sauce to be sent to a Adopt a Us soldier in Djbouti Africa. It was the only thing they have asked for in the 8 months of deployment. I didn’t ask for a box but a few packets and was told no. I am shocked and applaud that soldiers fighting for our freedom are being denied a lousy few packets of sauce. Shame on you!!!

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Stacie August 20, 2014 at 5:52 pm

I recently visited the Arby’s in Fair play Sc and was very disappointed in the service and the food. The buns on the 2 roast beef sandwiches was hard and tasted old. I also ordered a lg order of mozzarella sticks and they had no ranch to dip them in. At least tell customers before they order a $4.39 lg. I also purchased a market turkey sandwich I asked no Swiss add American, and was charged for the switch of cheese but it still had Swiss on it the curly fries tasted old. I have never been into an Arbys that was so bad. And don’t know if I will visit one ever again. Thanks Stacie

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Danielle August 20, 2014 at 1:23 am

I recently ordered food at a Arby’s & put my food in the passenger seat as always. Why would I put it on the dirty floor. I get home, pick up the bag & there is a big oil stain on my car seat. So now I’m like pissed times 100. The bag is now soaked with grease all the way across the bottom & up the sides some. We order the same food all the time. This has never happened. Seems like the potatoe cakes were not properly drained before just boxing & putting them in the bag. Even the bottom of my sandwich box was soaked with oil. Funny that the fries in my daughter’s kids meal didn’t have oil on her bag. They were fried too. I wish I could post pics of the oily bag, my now messed up car seat, oily sandwich box, etc. I will be calling back to speak to a manager when they open. The manager I finally got through to speak to a minute before closing apologized & said everything was fresh, she dropped the potatoe cakes & drained them. LIES SHE TELLS. I told her anyone who cooks knows they were not drained. They drained into my seat. And my daughter’s fries were not fresh. As many times as we have been to Arby’s an oily bag has not happened. Apologies does not get the oil out of my car seat. I will contact higher up if need be. It’s a good thing they are closed right now because I’m beyond PISSED!!!!

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CBestes August 21, 2014 at 6:04 pm

Sounds to me like you’re an idiot and should blame yourself for putting a greasy bag in your seat. That is 100% your fault.

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Tom Barnes November 30, 2016 at 6:15 pm

Guarantee this is an Arby’s emloyee making the smart alec retort.

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Mary Greer August 17, 2014 at 9:59 pm

I had put in an order for here and got it to go.
I did not receive a receit nor was I ask if I wanted one.
And they didn’t ask if I had a pilot card and the
manager never did ask why I was upset.

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Lindsay August 15, 2014 at 4:28 am

Out of roast beef two times?? I’ve been to the location in Jacksonville Florida off southside blvd. twice now and they have been out of roast beef both times! I’m baffled at this. It’s like chick-fil-a running out of chicken. Someone tell them to order more beef please. Very disappointed…

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Taylor Reavis August 13, 2014 at 7:29 pm

I was a manager at Arby’s restaurant in Yadkinville however on July 18th I was harassed by a coworker’s husband while he was there doing an interview/new hire paperwork then he came back while I was taking out the trash where he cornered me in the trash area alone..I told my (incompetent) general manager (Carmen Brooks) the details of what happened and that as a result I did not feel safe there. She said I was “over-reacting”. So I talked with the district manager he said he “was sorry that happened” and that he would “transfer me to the Statesville store with same hours I had before”. Yesterday I’m told I need to fill out paperwork. Today to my disbelief im informed that I have basically been fired from the Yadkinville store, now they’re taking my manager position and lowering my pay rate!! I can’t help but feel this is in retaliation to my harassment complaint. I know there’s laws that protect (whistle blowers) people in my position. ..please help anyway you can.

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Neil Caffey August 12, 2014 at 1:38 am

I swear you hobbs nm store has to have the most inept staffs that you can possibly have. I went into the drive through and ordered a triple stack sandwich with no tomatoes a large sweet tea and large curly fries the lady at the window informs me of a price and prompts me to drive forward so I do she tells me my total which was 10 dollars and change I hand her my debit card she scans it and hands it back to me at the same time informing me that they have no sweet tea would I like a soda instead well I don’t drink sodas and I informed that to the woman instead all she has to offer me is a bottle of water so I say you know what whatever as long as I got something to wash my sandwich down well I get my sandwich and head home which is about 10 miles outside of town I get he and open up my sandwich which is supposed to be a triple stacK only to find out I got a ruben instead I called my local store to speak with management and was told my manager isn’t in at the moment could I leave a name and number and that’s when I decided to just carry my complaint straight to corporate thank you for your time

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Marge Nordquist August 11, 2014 at 1:47 am

Sunday. 8-10-14

I had a very upsetting experience tonight at the Arbys located at 5150 N. High Street in Columbus, Ohio. After a crazy long wait in the drive through, I ended up leaving in tears because of the manager yelling at me for his problems. Something has to be done about this situation. I did not deserxe this treatment. I appreciate attention to this issue.

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Tanya August 9, 2014 at 11:25 pm

Went to Arby’s today and ordered the new meat club stack sandwich that my son ate. It was very good. For myself I ordered a Rueben. The flavor was good, but, I took two bites out of a half of the sandwich and there was nothing in that half. The other half had some meat, very little though and the same with the sour kraut. I paid $4.99 for barely a half of a sandwich and $5.99 for the club which was much better. I Am very disappointed!!! I took a photo of the half that had nothing in it and I have my original receipt. I really expect Arby’s to make this right. I never complain about things but lately have become tired of being taken advantage of by corporations and expect this to be fixed.

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Tom Barnes November 30, 2016 at 6:16 pm

That’s how Arby’s builds their sandwiches. They advertise huge sandwiches loaded with meat, but the truth is you get very little for your money. Come to Toccoa, Georgia and you will get ripped off on everything you order at our Arby’s.

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Douglas August 9, 2014 at 12:38 am

Well, my father and I decided to go to Bangor Maine Arby’s tonight. We go there at least once a month or so. We love Arby’s curly fries. But we were very disappointed this evening. They were all out of curly fries and chicken tenders. We asked if we could substitute something else for the same price. They said no but for a little more we could substitute. I have never heard of a fast food restaurant run out of fries. It would be like going to McDonald’s and they have no fries. Or going to a steak house and they have no steak. How could you ever run out of fries? We will probably never go to Arby’s again. The employees would not even work with the customers. Need some new management and employs at Bangor Maine Arby’s.

Douglas

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patrick plash August 7, 2014 at 7:22 am

I don’t expect anything from this comment seeing how other people have been having complaints with no responses but figured I should comment on my recent and last visit to arby’s. Went the other night ordered a beef and cheddar meal and a new club stacker meal. I kept seeing commercials and thought the stacker looked good but after driving 15 miles there and back got home only to realize my wife got what she wanted, the beef and cheddar, and I unfortunately got a sandwich with only roast beef, no sauce in a club stacker box. It was deliberate from what I can figure why else would you put it in the box the sandwich I ordered was supposed to be in. I also paid for the club stacker after looking at my receipt just to make sure I was clear with my order.

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emi August 6, 2014 at 8:45 pm

Went to Arbys in Georgia, made our order gsve the clerk my credit card he went yo drive through with it i waited for my order to be done…note ..my husband and i were the only ones in line onside…anyways waited for our order for 20 minutes aftet we got our food i asked the clerk for my credit card back he argued that he gavr it back to me…we went back and forth with eachother srguing turned out he have my card to some dude at yhe drive through by the tine we blocked the card the guy cleared our checking and savings accts went to china booked hotels spent hundreds on gas ..and all the mngr did was say im sorry we cant do anything about it and gave us s free sabdwich coupon…really???? We are deff filing a dispute…all my money and life savings goonee bc of their stupidity and all we got in retirn is a free sandwich!??!??

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Tom Barnes November 30, 2016 at 6:18 pm

Here we go again. Another Georgia Arby’s with a complaint. They really do need to either shape up or ship out. They will have no choice if they keep cheating us customers on our meat. They won’t have any customers.

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Haley August 5, 2014 at 3:21 pm

I went to the Arby’s in Gahanna, Ohio. I had a van – full of hungry children. I approached the speaker. The speaker said something and then, nothing. Sat there for 15 minutes, nothing. I even said hello a couple of time. The kids were Hungary and there was a storm approaching. I was trying to get food before it started pouring. Still nothing. I left circled around and started to pass when I see 4 cars going through the drivethru. I was like what the heck. I would have went inside but I have iris twins and I would’ve had to get the heavy double stroller out as well as my 6 yr old. They have a drive thru, use it. So I pull into the drivethru, again. And they ask what can I get for you? I said my order and also asked for a manager. At this point, it’s pouring down rain and I’m getting soaked. I pull up to the window and the manager did not take care of my problem. He lied to my face and said they had been taking orders for the last 20-25 mins. He did not do anything to resolve my issues and did not even offer an apology….and then had the audacity to say, “come back agian”. Are you serious, trust me I won’t be back, ever!

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beatrice August 3, 2014 at 8:15 pm

Went to arbys and ordered. Waited about 10-15 minutes for food. Finally went to ask about my order and they still hadn’t made the chicken tenders. So the cashier handling the money in the front went and stuck her hands in the frozen tenders and dropped them in to fry. She handles money, and shouldn’t be touching the food. She also had black under her nails. It was disgusting. I won’t be going back to the arbys in odessa texas. So dissapointed, considering that it’s the only arbys in odessa.

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Matt Markin August 2, 2014 at 8:15 pm

Just stopped by Arbys in Belleville Michigan. Excellent experience. Food was fast and fresh. Cashier Lisa was very polite and upbeat. Everything looked clean and nice. Great job! Nice change of pace.

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Greg Fletcher August 2, 2014 at 7:44 pm

You’re location in Mocksville NC is going down hill fast. This is a small town and news travels rather quickly. This use to be the go to place for decent service and good food. It is now becoming the joke of town for both. I was in today tck. #0205. The service was rude but the sandwich was sad. The piece of chicken was several hours old and cold. I got one piece of bacon and the cheese was cold and unmelted. At $7.00 for a sandwich I feel you would and could do better. Just asking for a little help.

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debra boutwell August 2, 2014 at 1:40 am

Went to Arbys and they were out of roast beef!Ok so I order chicken tenders ,had to wait 20 minutes and when I got home it was the wrong order!UGH! so I called the manager and told them and she said she was just a replacement manager for me to call the general manager tomorrow there’s nothing she could do… wow I thought customer service was important to Arbys I guess not.

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John Marinas July 30, 2014 at 3:38 am

The Arby’s in Coweta, Oklahoma is HORRIBLE! Worst customer service of any restaurant I’ve ever been to! On top of being SUPER SLOW, the employees and manager alike are extremely rude! I only go there because my wife likes Arby’s but every time I go I have to wait at least 20 minutes to get a couple simple sandwiches. I am not even exaggerating either. What in the world is going on back in the kitchen to take that long !? Do they slaughter the cow when you order the sandwich or what!!? It truly is a shame because I used to like Arby’s but after the experiences I have had at the Coweta store, I will NEVER eat Arby’s again. Do not try to offer me coupons, I am not going to waste my time. I don’t even care for an apology, I would just like to bring this to the attention of someone that might care about keeping customers of Arby’s because it is obvious that no one at that store does.

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Cheryl Gray July 29, 2014 at 5:16 pm

I go to the Arby’s in Hebron ky during the week before work. I use the drive thru. The general manager Nicole is always the one who waits on me. She is so wonderful! She makes the best iced coffee, she’s always friends and my food is always hot and fresh. The speed of service is wonderful! I absolutely love this store. I just wanted everyone to know what a great job she does and it really helps my day start off wonderful with her iced mocha coffee!! Thank you Nicole and all the other associates at the Hebron Kentucky location!!

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Kelley July 26, 2014 at 7:23 pm

Was at the Arby’s in Rocklin CA #5910 and was told no sauce came with onion rings. I have never heard such a thing and have even been to this location and never been charged. Then I ask for the manager and the guy tells me he’s the manager. I asked for the distr t manager’s number and was told to go to Arby’s. Com. I mean it wasn’t like I was asking for extra anything, just 1 and the. This guy was rude about it. The small price was really not the point. It was the point of not offering anything and then being rude about it. I understand not wanting to waste but this is ridiculous and no way to treat customers.

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Sue Thayne July 26, 2014 at 2:21 am

COMPLANT!!!
Arby’s in chandler AZ store #528 on 7/25/14 @ 4:39pm order #135607
ask or a large glass of water and was charged 55 cents for a cup of chedder that was never received talked to manager Richelle F., she told me that corporate told them to charge this also tried to blame the cost on the Loves truck stop that it is in. The person that took my order looked and acted confused on which botton to push to charge this money. So who is putting this money in their pockets so bottom line is this how you charge for a glass of water? PS I know for the cup is only maybe 15 cent!

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Rodney Tucker July 25, 2014 at 7:56 pm

First of all I’m very disappointed in arbys I tried to call main office for 30 mins. Back to back calls an it was busy signal there to big to actualy listen to a customers complaints so you have to put it here, but let’s get to the problem which is the 5 for 5.95 deal which is good deal easy to order an fast ,well I got one like normal to my very unpleasant surprise the Arby’s sandwich was smaller bread an less meat an fried as well but still same price so now we are getting taken for plus I heard they want to get rid of it if so fine don’t screw the people get rid of it an do to this I will I say I will not go back to Arby’s to eat an it’s sad too cause it WAS one of my favorite places to eat on the go but be sure I will tell others to check there sizes or not go Thank you

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Tom Barnes November 30, 2016 at 6:20 pm

Over 2 years later, and Toccoa, Georgia store is cheating on the meat, and just about everything else too.

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Sheron Bennett July 24, 2014 at 7:57 am

Store 163 1500 East Motel DrivLordsburg, NM
Totally disgusted was unable to eat because trying to fight off flies. REALLY DO SOMETHING ABOUT THE FLIES. Surely this cannot be up to health standards.

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Sandra July 21, 2014 at 10:24 pm

I wanted to inform Arby’s on the corporate level that I enjoyed the Hawaiian BLT sandwich. There was so much meat on the sandwich that I could have shared half of it with another person. When you show a sandwich in you TV commercials, it’s the actual size when you purchase it. Keep providing quality fresh food!!!

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Chase July 25, 2014 at 12:15 am

Hey Sandra, it was really nice meeting, sorry it was so slow, but I meant to ask you a few things before I left. It’s Chase, hopefully by the time you see this you will still remember me. My email is xxxx@gmail.com. You were so nice to all the customers, you did a great job. A real company girl.

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cathy stevenson July 20, 2014 at 8:44 pm

please review my survey :
on 7/18/2014 after 8:30 pm
validation code 4944w
unit#7347 order #173
i do know for a fact that
the toledo stores did get this e-mail
when i did this complaint i thought this
when to corp,
so if i hear from you i will know you care!!!!!
WHEN I CALL ARBY’S ON 7/19/2014
TO MAKE MY COMPLAINT TO A MANAGER
SHE TOLD ME I AM THE MANAGER SHE
IS THE ONE THAT I THE PROBLEM WITH!!!
WHEN I GO BY 5 EATING PLACES TO GO TO
ARBYS AND NOW I WILL NEVER EVER GO BACK
THIS NO. 2 POOR SERVICE AND TREATED SO
RUDE BY THE SAME MANGER
MY NAME AND PHONE NO.
I WILL GIVE YOU ,IF YOU CARE

CATHY PHONE NO. 419-841 XXXX

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Sam mosby July 19, 2014 at 10:26 pm

Saturday 07/19/2014 I went to have lunch at store 7509 thare was only two people working it took them over 5 min to get to me and take my order then I had to wait over 5 min for my food my order #249
Time was 3:21 pm I order farmhouse tender salad and a water after I got my food thay gave me a knife and a spoon to eat it with
I ask if thay had a fork she sad no then ask if I wanted a refund / I was on a limited time for lunch and no time to go some ware ealse to eat so I took the salad and tryed to eat with spoon at your store then I took the salad with me I couldn’t eat it with a spoon and had to go down the street to McDonalds it get a fork to eat my salad and it didn’t leave me time to injoy my lunch
I am a store manager and I wouldn’t do this to my customers
Thay should have went to a store and bought some forks or went to a sister store and picked some up
Thank You Sam Mosby

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Emilie July 18, 2014 at 11:52 am

My comment is below but I forgot to say that while they were in their car they were smoking

Thanks sorry

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Emilie July 18, 2014 at 11:51 am

I went to the Arby’s on capital in battle creek,MI and I went in to order my food and I saw workers come out of there car and then serve me my food without washing their hands. This is a very big sanatation issue which I think needs to be fixed. It’s not all the workers there that are doing this but most and it’s disgusting.

Thanks you

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S. S. July 15, 2014 at 1:22 pm

Went to Arby’s #6554 in Cary, NC to pick up lunch for my boss and myself today. I went to the drive-though and made two orders. When the cashier gave me the amount of the first order I knew it was wrong. When I got to the window i told her and she said she thought I said a #1 combo, instead I had asked for the combo with the large sandwich. She yelled to the back to change the order. Then when I paid her she gave me a receipt for the wrong order, instead of ringing up the right order, she gave me the right order and took the $9.15 for the right order, however, she wouldn’t correct the receipt from the wrong amount of $6.67. She told me I knew how much it was and hand wrote the $9.15 on the receipt. Now my question is did she pocket the $2.48(?) Is her register going to be over(?) and how do they keep track of inventory if this happens and isn’t corrected(?)

The cashier is Shanita, store #654, Cary NC

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Clark July 14, 2014 at 12:43 am

Stopped at the arby’s in Ellensburg orders took forever, took the time to fill out survey only to find out they were not taking any more survey information. Tried to get 6 turnovers for the road they were out and not cooking any more for the night. This was 7:30 pm
on a Sunday. Really? Where’s the customer service?

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J July 20, 2014 at 6:24 pm

I work at an Arby’s and Sundays are usually pretty slow so we do not have a lot of employees working which can make the service slower if there are a lot of orders. Also because we are so slow on Sundays we do not like to put a lot if turn overs in the oven, because turn overs are pretty hit and miss and we do not want to waste a lot of them at the end of the night. I agree 7:30 is a bit early to run out of turn overs but I see where they are coming from. A lot of people do not come in on a Sunday night to order that many turn overs.

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Sue T July 26, 2014 at 2:18 am

Clark is right they should have made his turn overs and done it in a timely manner and J if it wasn’t for customers coming in to the store you wouldn’t be working. Costumers r an important part of your business without us you wouldn’t be in business or have a job.

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cleveland pert July 7, 2014 at 10:16 pm

Was traveling thru wyoming ; particularly Douglas; and stopped at arbys; only one in town. After getting gas stopped at arbys at 8.00. The doors were locked and people were in the store ; customers were being escorted out but the doors clearly showed closing at 10.00. so we went to subway to eat and continued our journey to NE.

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Shorted July 3, 2014 at 3:35 am

Check your order before you leave the drive up window. They handed me bags, didn’ t repeat the order, just said it was all there. I started to pull ahead as I felt bags and there was too few boxes, so I stopped and counted. Sure enough they left out a six dollar sandwhich after I handed over more than twenty three dollars for the order. I drove around and back thru the drive up. When I got to the window, the guys who took my money and gave me the bags with “it’s all there” had disappeared and the two gals looked at me like I was a martian. Then some one suddenly remembered a sandwhich sitting on the counter. Right! It would have been some ones dinner in about two more minutes. This was the C Street branch in Anchorage, Alaska. They folded up one Arbys in town already, and its looking like the rest will be shutting the doors soon. Maybe that’s why they’re so darn slow and don’t care if they screw the customers.

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Alexis B June 16, 2014 at 5:16 pm

I work at an Arby’s in Illinois and it’s kind of a mess. The turnover rate for employees is ridiculous and it’s because of the management. The general manager is an alcoholic with unrealistic expectations. He started this “point system” in our location. You get points for being late, calling off work, etc. The situations for your point increase is not important. If you are physically sick, you’re still expected to be at work on time. If you call off and then bring in a doctors note you still receive points. A fellow employee was throwing up in the back of the restaurant and was not allowed to go home, in fear that she would receive too many points and be fired. She had to make people’s food, that we sold, while so obviously ill. And that’s no where near as bad as the management has gotten at this location. It ranges from having hungover managers throwing up in trash cans to the day when my boss referred to me as a “beached whale.” Which was doubly as offensive, considering I had just spent 3 months in the hospital being treated for Anorexia. I doubt you’ll even read this review but I can’t find anywhere to notify anyone about these issues.

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