Buffalo Wild Wings Corporate Office

Buffalo Wild Wings Corporate Office Address

Buffalo Wild Wings Inc.
5500 Wayzata Blvd Suite 1600
Minneapolis, MN 55416

Contact Buffalo Wild Wings

Phone Number: (952) 593-9943
Fax Number: (952) 593-9787
Website: http://www.buffalowildwings.com
Email: Email Buffalo Wild Wings


CEO: Sally J. Smith
CFO: Mary J. Twinem
COO: James M. Schmidt

Buffalo Wild Wings History

Buffalo Wild Wings (or BW3 for short) was founded in 1982 after friends James Disbrow and Scott Lowery were unable to find a good place to eat chicken wings in Kent, OH.  They decided to open their own restaurant and Buffalo Wild Wings & Weck opened in Columbus, Ohio.  A year later, they opened a second location in the Columbus suburb of Westerville.

The company began to offer franchises and the company took off. The name of the company was eventually shortened to just Buffalo Wild Wings but the nickname BW3 or B-Dubs has stuck.

In 2010, the company expanded operations into Canada.

There are currently over 800 locations (more than half are franchises) in 45 US states and Canada.  Buffalo Wild Wings corporate office is now located in Minneapolis, MN but was previously located in Cincinnati, OH.

{ 104 comments… read them below or add one }

e March 12, 2015 at 9:17 am

Hi, I am writing concerning my recent experience at the BWW in Williston, ND. On last night we a group of 6 were seated and we placed our orders 2 salads, a wrap, a flat bread and 2 people ordered all you can eat wings. We waited for an hour before our drinks were refreshed. There was another group that was seated after us and a couple all seated after us. They received their food and the couple even finished eating before we received our order. When our orders came out everything was cold. We asked to speak to the manager because the waitress stated that the reason it took so long was because the manager was trying to help and was not helping. The manager that was sent out we asked him to send the GM out that was there on lastnight and he never came out to speak to us. That speaks volumes of his character as a manager. Yes we received 1/2 off our meals but why wouldn’t the manager come out and speak to us. When our food was remade and brought to us again. My salad still want made correctly but after being there over an hour and half it wasn’t worth waiting to get my salad remade for a 3rd time. Our waitress didn’t want to hear our complaints so instead her co workers were taking on our table and they were great. After this experience I won’t return to this BWW again.


Venessa March 2, 2015 at 2:32 am

Today as my mom bit into her so she thought delicious burger from Buffalo Wild wings she came across a hair tie inside her burger as she took her second bite. Causing her to almost choke as she bit into her burger. How can you explain a hair tie inside a burger?? how irresponsible and unprofessional of the staff to let that big of a mistake go through. I will never again go to that restaurant or my family and I will spread the word. We have pictures and video of the burger I’ll be more than glad to send it to anybody who would want to see it.This is the one located in Brownsville Texas.


Angelica Hernandez February 27, 2015 at 11:12 pm

I called the manager at the chino hills BWW due to a complaint I had placed the day before regarding me trying to place a pick up order and the wait to pick up was 1 hour or more!! That is ridiculous!! I spoke to manager Yvette who wasn’t much help I explained how I had promised my 5 year old wings for her doing great in school. My daughter loves Bww and we been to this Bww location since it first opened and nvr had to wait over an hour for a pick up. All that Yvette can say is “well we don’t control the volume of customers we get” I was shocked like I didn’t even get an apology or anything I asked to have corporates number she then said we have no corporate!! What?! I then asked to speak to someone above her she said all complaints go through management. This is no way to treat customers who are here on a regular base. I feel like not even going back to this place. Yvette was unprofessional and so rude to me. This is just unacceptable..I really hope this gets fixed soon or I will take my business else where.


john February 8, 2015 at 10:32 pm

contact me as soon as possible
recent post joh***@gmail.com


john February 8, 2015 at 10:29 pm

I was employed thru buffalo intill recently and im wanting to see if i can help futre employes and the company by saying the store 195 mesa, need to be looked at closer with there manegment personal and employees. i left the company after many yrs of ridicule and let downs of being always to go to cook in time of need and have saved our store many times and would feel over worked and would be hurassed by manegment many times. ive opened most of the companys stores in utah and az with the recent opening of talkingstick resorts location. i couldnt take the stress anymore and dosent feel like a corprate store at all. the staff give off a un wanting feel toward coustomers due to there work enviorment. if some one high on the scale in buffalo would go and check on store 195 and go over tapes of sexual hurrasment. verbal abuse from maengment in front of coustomers. lack of workmanship all together, i love my job intill about 9 months ago when we changed gms and the store has gone down hill majorly. cooks quiting many time a month constant retraining and so on. plz give me a call i would like to be able to talk and tell u more. i lost a lot due to this and would like a few sec of your time before more emplyees have to go thru this same ordil like mine.


Dena Hoewisch February 2, 2015 at 12:43 pm

I am a former employee of Buffalo Wild Wings Grand Chute, WI. As usual the managers at that store are less than helpful. We were suppose to be issued debit cards for a direct deposit account that was set up by Buffalo Wild Wings well over a year ago. I had later changed the account to my personal bank for direct deposit, however I was never provided information to access the other account Bdubs set up. My buffalo wild wings employee ID and login (which I no longer remember what they are) has rarely worked I’ve only ever been able to log in that one time only to find that I have money in an account that I was never given access to thanks to the disorganization and poor communication of the entire Buffalo Wilds Wings Corporation. I would like the information to that account so I can retrieve my money, or the account closed and the check mailed to me as I am no longer an employee there.

In addition, our 2014 W2 statements were apparently sent out and I have yet to receive mine. My name is Dena Hoewisch, DOB 12/16/1987, I had been employed from June 2012-November or December of 2014. Please mail my 2014 W2 to N894 Winchester Rd Fremont WI 54940, or email it to de****@gmail.com



Jaimie November 3, 2014 at 1:12 am

The B-Dubbs in Lexington Park, MD might seem nice at first but upon further inspection you will find that this location unsanitary and finds clever ways to cover it up. The tables frequently go without being sanitized, the soda fountains seem to be infested with fruit flies, and the bathrooms only seem to be cleaned sparingly (as if only one person cleans them properly). Not only that but sexual harassment seems to go unpunished or just ignored by management, furthermore some of the management staff will participate in acts such as lewd/provocative dancing in front of customers. If that isn’t bad enough you can watch employees sneak out of the building for a smoke break while they are in the middle of their shift and they come back into the building smelling of smoke and then proceed to serve or otherwise handle food without so much as washing their hands first! The list of things that go wrong at this particular location could go on and on if you simply pay attention while in the establishment.
How do I know all this? I worked for this location for five months and in that time I saw more than enough to make me lose my respect for them. As an employee I would watch as my co-workers were scheduled for more than eight hours and weren’t allowed to take breaks if we were “too busy.” As of today I am no longer employed by this poor excuse for a B-Dubbs location. I was wrongfully terminated and felt bullied and harassed by not only my co-workers but by the management as well. I was accused of using an e-cigarette in the bathrooms which never happened but since a manager said it did of course i’m marked as a liar, now on the paper I received upon termination under facts and circumstances the words that I saw written there were so far fetched I couldn’t believe my eyes. It was clear to me that my “team mates” were anything but; they sought out to get me fired by telling managers more and more lies about my actions.
In summary, I was bullied and mistreated by many and in the end not even management seemed to have my back, instead they seemed to have driven the metaphorical knife further into my back which has left me uneasy.


Alex Milanes November 2, 2014 at 12:05 am

I will not be returning to the Buffalo Wild Wings in Wilkes-Barre PA, due to the sanctimonious treatment received by the young lady in a “black shirt”. I will encourage others from the community to do the same. This young lady really should not be in the restaurant business, regardless how she got her “Black shirt” status.


anonymous January 26, 2015 at 1:17 pm

We weren’t even opened til the 3rd of November so you obviously came and got a free meal before hand. Don’t complain when you get things for free.


Trogdor March 1, 2015 at 6:46 pm

The Buffalo Wild Wings in my area is always dirty, the staff in the kitchen does not wash their hands after handling raw meat, certain employees on the line sweep up dirt and then empty the dust pan with both their gloved and ungloved hands, without washing them they return to touching food… Whether it’s free or not is irrelevant. Your attitude is disgusting and I tell everyone I know not to eat at that restaurant. The chicken isn’t properly cooked or stored, having raw meat on the floor is not a smart move for DHEC. There’s a lot wrong with that place and I’m only hitting the tip of the iceberg here. One of the bigger problems is that I haven’t received my tax forms. I wonder why that is.


Trogdor March 1, 2015 at 6:52 pm

And by the way, my location is North Charleston, South Carolina. Should there be any fellow South Carolinians reading this board, I want to be able to persuade them to NOT eat at our local Buffalo Wild Wings. I’m also interested in how the corporate policy of leaving food in steamers for 6+ hours came into being. Coating such foods with gratuitous amounts of sugar to hide their rubbery, old taste is a shame. The food really isn’t bad when it’s fresh, but the policies are asinine. Like how about having to throw away a full meal of food, instead of being able to eat it? I accidentally made an order twice because the system of calling out food orders is completely inefficient, while I was training and I wasn’t even allowed to eat the sandwich. It was thrown away when I went to do my closing work, which in its own accord is completely worthless. There’s no point in having someone completely clean the kitchen when they’re the first cut and there’s 5 to 7 more hours of work. The means of doing things at this restaurant make it a glorified fast food joint, which by the way, is outdone by Zaxby’s in overall taste and texture. For a sit down restaurant with servers, the food should be fresh. People that go to restaurants know their food is being cooked, give them fresh food, not steamer muck. It’s appalling that you call your employees “cooks”.


Patty October 28, 2014 at 9:06 am

I called the BWW on 15 mile in Clinton Twp. MI to place a carry out order. I was left on hold 20 minutes and was able to drive to the restaurant without anyone picking up the phone. As I walked in the door (still on my phone) I saw the girl at the carry out desk pick up the phone and proceed to try and take my order. I confirmed that this was me walking through the door and she promptly hung up the phone and hid in the back. I was then greeted by another, equally rude, “worker” who treated me like I was wasting her time. I asked to speak to a manager and I was told to complete the survey on the bottom of my receipt. I tried making a complaint twice and never got a response. I have no plans to visit another BWW again. This is totally unprofessional and I refuse to give my money to a company that will hire these kids that don’t care about the customer. I can get this same service from McDonalds, and they have faster service.


korah October 28, 2014 at 2:43 am

I’ve grown up with bdubs. Between my sisters and I, we have over 70 yrs experience working for the Buffalo Wild Wings Corporation. I wanted to work at bw3s before I was even in high school and celebrated my 21 birthday with my sister whos been the bartender for 16yrs. Its where I’ve met a lot of my still close and personal friends and became close to several employees. I’ve had the opportunity to now, after all my older siblings have moved on, work for bdubs. I’ve worked in 5 stores in several cities. I loved training in every position; host, server, bartender, and even cook. I remember many nights concocting so many layered shots I smelled like a fruit basket all while rocking a stellar attitude. I loved using my veteran serving skills to anticipate each quests different needs and even the one who cant be pleased, I would always try extra hard to make them smile. I left bdubs last year to start my management career, but please know; my thirst for the knowledge of management comes from wanting to work for you. Hopefully one day I’ll be considered for the job I was meant for.


Chris Perez October 25, 2014 at 9:29 pm

BWW in Matthews, NC must have a new manager…

I went to BWW to watch the UFC fights. When I got there, there were several tables leaving, so our wait time wasn’t long at all. However, once seated, the manager, Will, refused to change any of the TV’s to the preliminary fights, telling me that they were “reserved,” even though the area was empty. Of course, I cancelled my order and left.

Whoever this Will manager is, he’s losing customers for BWW….Not a good thing.


anonymous October 22, 2014 at 10:11 pm

I work at Buffalo wild wings in Harlingen tx and the managers can care less about the employees. They just sit in the office all day.. there is especially one who is always eating and not helping us out. And when we want to order she says no but is eating right in front of us. When we need a table to be ID they take thier take and the customers are getting mad at us for taking a long time when its them. Our keyholder helps us out way more then the managers because she understands us because before she got moved up she was serving and knows how the managers are. Oh and to top is off our GM had sex with an employee


Barbra M. October 19, 2014 at 11:56 am

Last night, Saturday Oct. 18th we met some friends to eat at BW3 in Nobles ville,Indiana. We were very disappointed with service but when are food finally came out 2 out of the 7 dinners were covered in long hair. ABSOLUTELY DISGUSTING!! When we complained we were told by the manager that we were loud. Are you kidding me? She said she wasn’t sure how that happened, kitchen area wears hairnets. Her job is not to make excuses, just to fix the situation customer service. When we got the new food she said I adjusted the bills for you. It was a laugh because when we got our bills only 10% had been deducted. Not pleased at all, all 7 people said they were not returning. Being a server for years and years you have to be sensitive dealing with people and food. Shame on you BW3.


Tomoe Dalrymple October 11, 2014 at 9:08 pm

My daughter is working at BWW in Grapevine Texas. She is 17 and working as greeter.
Last Saturday, 10/04/2014. She was asked to work for a double shift. She worked 11 hrs and 45min break. First, they didn’t not give her any break and this female manager told my daughter that she didn’t have to give my daughter but if my daughter wants to have a break, she can have it. My daughter worked till 1am next day.

I will contact the professional to see if this is legal. I took this very seriously. Families with restaurant business as I was in it for a long time. The company need to investigate the management in this location. Is this harassment from this female manager? There are many other occasions.

If the company needs more info, please contact me at my email address.


Anonymous English February 3, 2015 at 9:17 am

Please learn English so we can understand you. Thanks.


Yolanda October 2, 2014 at 9:10 pm

Today my family and I were going to eat at the Buffalo Wild Wings in Northfield Stapleton, CO-However we did not due to the staff seems to think that you are invisible, they will walk by you and not say a word, won’t ask if you need any help. So the manager that I called and spoke with: Nick advise me that this happens all the time and he doesn’t know why. I advised him that is SAD! So I ask if you are the manager in charge and you know that your employees are not doing what they are suppose to be doing to service customer’s who are coming to your establishment to spend money and that you are put in charge of running: WHY ARE YOU A MANAGER! Why do I have to go to a location that is 20 miles from my home to the BWWINGS in Centennial to get service? So lets see if someone from corporate responds to this, or will corporate treat me just like their location in Northfield Stapleton, CO.


Julie Reese October 1, 2014 at 11:47 am

where do I begin.. well we’ve been coming to a Bww in Slidell Louisiana for years like a family reunion style… there was 18 people in my party…. this is the first time that I didn’t get to go in and reserve seating for all of them before they got there… so my my grandchildren and that are young … and my father who is 86.. had to rush to get there to be seated..# 2 no paper in the bathroom # 3 there was a big pole in the way of the TV # 4 dinner orders were wrong # 5 batteries in the games died…. and the most inappropriate was the air conditioner duct leaked on us the whole time we were there… Our bill was probably over $300 …. I am Not sure if we will ever return with everyone’s disappointment…. and this was something that we did twice a year every year for at least 15 years…. the waiter was very nice and try to keep up with all of us but the management was not nice at all…


Tanai Atlas September 11, 2014 at 3:44 am

Me and my son came to Buffalo Wild Wings in Moreno Valley California.. We made our order and where asked to pay for food we haven’t received, we where told that they needed to hold our Credit card in order to place an order. Because this was unusual I asked to speak with the manager. He said that our employees get scared so they ask ahead, he said because people tend to walk out a lot. Because I own my own business I felt like why would I ask people ahead of b time they might not like there service do I did not give the young lady a tip because how would I know if I liked the service. Also, the service was not the best and I won’t be returning …

Signed Tanai Atlas


Julie Reese October 1, 2014 at 11:49 am

Did you get a reply from them?


BWW November 7, 2014 at 4:17 pm

at the current bww i work at we all are required to ask for a cc if it is anytime after 10pm or during any kind of event.. usually it is posted somewhere in the restaurant. but this can get kind of frustrating and embarrassing to ask for cc upfront before you even order.. but like i said this is what some of the bww are doing now


jeanette roberson September 6, 2014 at 10:46 pm

tried to use a legitimate gift card purchased from buffalo wild wings.com. the manager
would not accept the e gift card. after asking him twice to please verify the 16 digit number on 2 e-gift cards. he refused and said they are not legit. when i returned home, after being embarrased, i wend online and contacted bbw. i entered the 16 digit gift card number and both of them are legit. I also called the gift card hot-line. guess what? legit. I am very furious that the manager, MIke, would not even attempt to see if my e-gift card was legitimate. just
refused on the spot…


Jen September 5, 2014 at 11:30 am

My daughter works at a Southern California location and she also does not get to take her mandated breaks. It’s absolutely absurd! She either gets snapped at by her managers when she asks for her break or to punish her for asking they cut her and send her home. I have no idea how they are getting away with this and why no one has turned them in for all the abuse that the employees of BWW go through. She has also experienced the “No Scheduling” punishment for asking for a day or two off. She will ask, well in advance for a couple of days off and there is no problem with them approving it however, they will “punish” her for the next few weeks by not scheduling her for more than one day a week. The problem is, they give a little bit of power to these undereducated, can’t get a real management job, idiots and it goes straight to their heads. The way that these employees of BWW get treated by their managers is HARASSMENT and something has got to be done about it!!!


Dalisha September 3, 2014 at 7:26 pm

I was so unhappy with my order and it was my first time ever odering from here and I had a pick up and it took more than a hour to receive my food


BWW August 21, 2014 at 7:27 pm

I currently work for bww in CA and there are so many things wrong with this store it is unclear why things havent been changed. ALL the managers are into all the gossip with everyone and talk about everyone even other managers. If your not liked by the ALL the management team than you get screwed on the schedule and if its only there mess up on the scheduling will they let you pick up an extra shift. They love to threaten about writing everyone up.. don’t threaten me just do it.. but they cant because its not a reason to write anyone up. One time the manager on duty didn’t want to give me any change because she already counted the safe and refused to help me out. Isnt that your job??? but if i tell anyone like the GM or another manager what happens to me? I get no shifts and if i do its a breaker shift or a non making money shift. So whats the point of telling anyone anything if it just hurts me.. but im supposed to do my job? Half the time they never check the schedules so whats the point in that.. I wish someone would come clean up there act here… but the regional manager is hooking up with our gm so nothing every will change i guess


Reginald Anderson August 18, 2014 at 2:11 pm

Hi my name is Reginald Anderson i have been at Buffalo Wild Wings working for 3 and a half weeks everyone else got paid friday eccept me my money didn’t come on my card like they said it would.But then come to find out they didn’t give me a number to clock in. So the day i started i tried to clock in with the card they gave me to clock in but it said invalid number every time i tried to clock in.So this past pay period which was last Friday everybody got their checks on their cards except me and i feel like im just there working for free i have been there for 3 and a half weeks and they still aint got not number for me to clock in but they want me to come to work,how can i go to work and i dont even have a clock in number. I have 28 hrs for the 2 weeks i have worked and i want to know if i’m going to get paid or do i have to find another job i really don’t want to cause i like my job but i’m not going to be working for free while everyone else getting their pay checks and i’m not getting paid for the job i do.They was suppose to give me a number when they hired me but they didnt every person that had the orientation with me got a number but not me.I’m just asking where is my check thank you


Carlos August 17, 2014 at 5:57 pm

Sorry to tell you that you have a problem in the new Queretaro Mexico Franchise
It took more ten one hour to get served after the waiter took the order
When I tried to bring my complaint to a supervisor named Lalo that came from the city of Chihuahua
he did not pay any attention as he was having fun having a friendly like conversation with a nice looking waitress for more than 20 minutes, so as I approached him to tell him that the whole bar was unattended, he asked me for the waitress that had been in charge, I told him that it was not the waitress fault and that it was his fault as he was not doing his job supervising as the whole bar in front of him had no food in front of any of the people at the bar as there was only one person taking care of all the people seated, he got mad at me harassed and shouted at me.
Not only that, also the wings were very dry, the greens also looked old and dry on the edges, I consider myself a restaurant critic as me and my friends like to go to new restaurants and often give suggestions as we like to have better places in our city, I have been in many cities in Europe The United States and also my wife is a pro chef,
My advice is that this business should be supervised by people who know better. I am very well known in our city, I was going to take action for the harassment received while I was only trying to contribute to the betterment of this place that looks very nice on the outside and is very badly attended, not through waiters fault but with a lack of organization, and awful product processing and quality.
But the worst is a having a startup Supervisor that gets back to you in a rage for pointing out that he is not doing his work while he is having a good time conversing with a nice looking waitress.


KATHY August 12, 2014 at 4:02 pm



Lo August 12, 2014 at 4:32 am

I started working at the BWW in Woodhaven,MI and I have never had such a horrible experience working there. What topped it off is that I requested a weekend off (which got approved) the following week they scheduled me one day (Monday) then had the rest off. I had a personal issue come up on the one day I was scheduled (Monday) and put it on the website for a shift pick up. A coworker picked that shift up and I had the email saying the pick up was approved. The next week they didn’t schedule me, I called and talked to Reggie the asst. manager and said I was fine. I went to get on the WTM site and I was locked out..I called and spoke with the asst manager again and he said he didn’t know anything and to call the GM the next morning. The next morning I spoke with Scott K (GM) and he asked why I was trying to get on the site and that I was terminated for missing “multiple shifts” when in fact I took a picture of my shift and the email saying I was approved for the pick up. I have proof I was not scheduled for shifts. I knew the exact dates and times and he didn’t specify anything (proving he didn’t know what he was talking about) Scott wouldn’t listen and basically blew me off and hung up. Most unprofessional employer I have ever had


Amani August 8, 2014 at 2:52 am

I work at the buffalo wild wings in cerritos,ca i was told not work today when i take a hour & a half bus ride just to get there plus i get documented for an incident 1 i had nothing to do with & 2 was made the day after the incident i feel that manager Jeremey is highly rude & inconvinces employees for the work that they do. I was suspended “pending investigation” which theres nothing to investigate i truly feel that this reasturant isnt what i expected when i was hired they say its a team enviornment but management barely plays there part in the “team work”


unknown July 30, 2014 at 3:46 am

We were in bw3s this evening. I mentioned the floor being slippery. I think its because the serves go into the kitchen and then walk into the dining area. Well my 1.5 year old who was walking with me while holding my hand slipped and I tried to catch. She dislocated her elbow and we had to leave right away and go to ER. They popped it back into place. I told the manager and he didn’t seem to care. Didn’t bother filling out an incident report. My question is who am I able to contact that is higher up and can handle the medical bills now?


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Corey Blair July 1, 2014 at 11:36 pm

My wife and me had the worst service and food at the Buffalo Wild Wings at west gate in Glendale arizonathe food was cold service sucked my wife and me don’t see eachothrt very much so when we go to dinner it’s special time this experience ruined are whole night I would not have fed this food to my dog very unsatisfied Corey Blair 623 694XXXX


Wingwangwilly July 1, 2014 at 5:39 pm

I worked at the BWW in Cross Lanes, WV. While working there I was unpleasantly surprised as to what reallllllly goes on in a resturaunt..the GM was dating the kitchen manager..(which is ridiculous but whatever) on the days when the couple were fighting it created a VERYY hostile work environment.. If you want to work at that resturaunt then be prepared to pick a side.. U gotta be team Cece or Team Christina.

Unlike a lot of the staff there, all I wanted to do was come to work, take care of customers, make money and get outta there. I wish that corporate would realize what kind of managers are working at that establishment.

There’s another manager who is over 25 and he does a great job at making sure the building doesn’t burn down, but the young 16/17 yr old girls that are still in high school all have his phone number and he’s had sexual relationships with most of them. I so glad I am not working at the place. CeCe Kirkhart and Christina Fitzgerald will be the reason NONE of my family/friends/etc..will be dining at Buffalo Wild Wings


James F. June 26, 2014 at 11:06 pm

while playing NTN the other night at your Rockville Town Center restaurant. It was hard not over hearing “Dustin” a manager you have there. Discussing to much about his views on homosexualit . And the female server he’s dating there . Not what i go there for. Very offensive as i’m gay and so is my husband who was playing trivia with me. I like the place . And now your the Only place in town with NTN. And your wings are delicious . It’s just ugly . Thanks for listening


Kelli T June 23, 2014 at 12:12 pm

On June 11, 2014 at 3:03 am, I received a birthday coupon for an order of snack size wings via e-mail from buffalowildwings@buffalowildwings.fbmta.com. Yesterday, after my husband’s softball game, we suggested to the team that we visit the Lombard Buffalo Wild Wings location for our weekly post-game dinner and drinks. (We usually rotate between a number local of sports bars, BWW being a regular in the rotation and I was very excited to get to use my birthday coupon!) When we were seated and the waitress came by to take our orders, I brought up the e-mail on my phone, showed it to her and told her I’d like my free birthday order of snack size wings. She quickly glanced at the e-mail and wrote down the order. I then ordered a second snack size wings at the menu price. After our meal was done and we received our bill, I noticed both snack size orders were billed at $5.99 each. I stopped our waitress and reminded her about my birthday coupon and she said, “Oh yeah” and she grabbed our bill back and left. Many minutes later she returned to our table and said her manager wouldn’t accept my coupon unless it was printed out. I told her the coupon doesn’t state it needs to be printed and then reminded her that I showed her the e-mail BEFORE placing my order and wasn’t told it would not be accepted. She quickly offered to get her manager and I accepted. A woman named Jackie who said she was the restaurant manager then came to the table holding the bill. I showed her my phone and she indicated rather forcefully that she absolutely would not accept my coupon if it was not printed out. I showed her the language of the coupon wherein it states, “… Must present a copy of this email to redeem offer. …” She said that means it must be printed out. I told her I get other coupons from restaurants and while some do require printed coupons to be presented, they state so specifically. Jackie then, in front of the softball team, my children (who were also with us), and the rest of the crowded restaurant, many of whom were now watching, suggested that if my e-mail is not printed she has no way of knowing whether or not I’ve used it before. I told her I could have printed 100 copies and passed them out on the street and she would still not know if it had been used before. She steadfastly refused the copy of my e-mail and said the bill was correct as printed. I reminded her I’d showed my e-mail prior to ordering and there was no indication whatsoever by our server that it would be a problem. I told her I would not have ordered wings if they had indicated they wouldn’t accept my coupon when I first showed it. Further, even if I were to choose wings, I would NEVER have ordered 2 snack sizes and paid more than the price of (1) 10-piece. I told her it was unacceptable and a letter to the corporate offices would be forthcoming. She looked at me with disdain in her eyes and then took our bill and went away for approximately 10 minutes. When she finally returned, she brought the bill which was reduced by $1.69, the difference between 2 snack size wings and (1) 10-piece, stating it was all she was willing to “discount”. I have NEVER been treated like that by a restaurant manager. We are regular BWW customers but my experience with Jackie and your Lombard, Illinois location was as humiliating as it was disappointing, and neither my family nor my husband’s softball team will return there again!


Jules June 22, 2014 at 2:32 pm

I worked at the brand new Buffalo Wild Wings in Decatur, AL for about three months and i was recently terminated for being accused of being “messed up” at work. I am prescribed to my medication, and take it as it states on the bottle. They said i was slurring my speech and I know for a fact i was not. I had no makeup which in their minds they might of thought something was a little off. I asked for a drug test and they refused. After terminating me because they thought i was under the influence, they let me drive home. Now, let me ask you this.. If I was under the influence, why let your former employee drive home. Clearly they knew I was not.
Today I looked on my Facebook account and I see that half of the Buffalo wild wings staff went out to a strip club last night. I have a friend that is currently still working for this company and she said that most of them were dragging, and still seemed intoxicated but management is letting them leave work early without any consequences. How is this fair?


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