Aldi Corporate Office

Aldi Corporate Office Address

Aldi US
1200 N Kirk Rd
Batavia, IL 60510

Contact Aldi

Phone Number: (630) 879-8100
Fax Number: (630) 879-8114
Website: http://www.aldi.us
Email: Email Aldi

Executives

CEO: Chuck Youngstrom
CFO: Terry Pfortmiller
COO: Ken Moyner

Aldi History

Aldi can trace its roots back to Karl and Theo Albrecht’s mother who opened a small store near Essen.  The Albrecht brothers took over the business in 1946.  By 1950, they had 13 stores.

In 1960, the brothers split the chain over an argument on whether they should sell cigarettes at the checkout.  They owned 300 stores at the time.

In 1962, the name Aldi was adopted which is short for Albrecht-Diskount.

The company expanded internationally in the 1970s and 80s.  The first US location was opened in 1976.

In 1993, the Albrecht brothers retired and donated most of their wealth to charitable foundations.

Today, Aldi is one of the largest discount supermarket chains in the world.  There are currently over 9,200 locations worldwide.  1200 of those are US locations.  The company operates as two divisions: Aldi Nord and Aldi Sud.

Aldi Einkauf GmbH & Co. oHG Worldwide Headquarters

Eckenbergstrasse 16
Essen, 45307 DEU
Phone: +49-201-8593-0
Fax: +49-201-8593-319

{ 73 comments… read them below or add one }

Mike Oré January 7, 2015 at 7:46 pm

Greetings Aldi’s Management,

Today I had the absolute most embarrassing and humiliating time at your location in Pembroke Pines, Florida.
I got to your store at roughly 3:30PM on 01/07/2014 Wednesday. All was good until I reached the checkout area. This is where the nightmare began. Me and my wife where in line at register #2 and after waiting approximately 10 minutes the cashier (Nerla) got off her stool and advised the entire lane that we should move to register #5 since that was now open. Me and my wife went as instructed to register #5 along with 3 other customers. We were the first in line so I was glad that we moved or I thought. After waiting 10 more minutes and no one showing up and the customers behind me at register #5 beginning to abandon the new line. I walked back over to register #2 where the cashier (Nerla) was at and politely asked her, “Excuse me ma’am; you had me and my wife move over to register #5 and no one is there. She looked at me with contempt and replied, “What’s wrong with you, You don’t hear me ringing the bell; she’ll be right there.!” After that remark I held my own since I noticed she was pregnant and did not want to upset her even if her response was less than professional and appropriate. I walked away since I did not want any more backlash from this cashier. The customers in that line even looked at me in dismay as to what was happening. I returned to the line at register #5 when finally seeing that the cashier that I was waiting to tend to that register #5 was outside of the building on her cellphone and another young lady went to get her to what I thought was to take care of register #5. Well this young lady came over to the register took out her cash drawer and walked into the front office saying; “I’m on break” and leaving us still in the same line. The young lady that went to get that cashier then came over to me and my wife and said, “You can start emptying out your cart now someone will be here in a second.” So again I did as I was instructed and unloaded my groceries. Now 20 minutes had passed and still no cashier and now all my groceries were on the conveyor belt to be checked out. By now the customers that were behind me had been replenished by 3 new customers that made a line behind me hearing that the young lady instructed me to unload my cart. After waiting another 10 minutes and looking around the front of the store for the manager and no where to be found. Another manager came to the register (Ernest). He only said that it would be a few more minutes since he couldn’t log in to the register with his password. He walked away and again believe it or not me and my wife were again in limbo. I had the customers behind me asking what happened and I just looked at them and shrugged my shoulders in disbelief myself. Now 30 minutes had elapsed and I finally saw the store manager (Otto) restocking merchandise in the 5th aisle so I darted to get him to assist. After I quickly explained the lack of urgency at the front of the store, he said: “I’ll be right there” and you know what; he never came to aid not even check into what had happened. By the time I got back to the line where my wife was still standing with our groceries, we were the only customers waiting in an empty line with our groceries on the conveyor belt. The cashier at register #2 (Nerla) that had originally told us and other customers to go to register #5 turned around to look at us still at register #5 and just smirked at us as if to say, not my problem or fault on what was going on.
At this point my wife just basically said we should just leave and that’s when the other manager (Ernest) came back and opened the register and started to finally check us out. I asked (Ernest) why did this happen and he replied; “I’m the manager and if you have any issues then you should direct them to me”. I looked at him very puzzled since he was one of the reasons we were still in line for now 40 minutes. Apparently a mass confusion on who was going to tend to register #5 and the lack of leadership of management to take responsibility for the lack of customer service at the front of the store.
The store manager (Otto) which I attempted to ask for aid and never showed up to the front of the store was still stocking merchandise and in my experience in Retail; while it is important to lead by example, you don’t send out the most valuable Primary player to do the labor work of what a secondary or trishiery employee could also do. The responsibility of a store manager is to delegate his authority and take care of the overall store experience. His lack of proper management is another reason why this visit fell apart. The abrasive way I was spoken to by the cashier (Nerla) was extremely unacceptable. The young lady that instructed me to unload my groceries (didn’t get her name) came up to me while I was bagging my groceries and I asked her for the name of the cashier at register #2 and she responded, “Did something happen?” I just looked her and replied, “You were here, you know what happened”. She smiled and just walked away. Finally the lack of proper communication and fundamental leadership from the other manager (Ernest) was the straw that broke the camel’s back.

I shop here every week and spend an average of $125,00 every week. I’ve included my cash register receipt as proof of not only what I purchased but the time stamp to when I finally left the store. While I truly believe that Aldi’s would survive without my weekly shopping list. I also have to believe that if this happens to a few customers then the word would spread and then upper management would now be looking for answers.

By the time me and my wife were in our vehicle heading for home which we didn’t want to get stuck in traffic that’s why we came in to Aldi’s in the early afternoon versus late afternoon or evening. It is now 7:31PM, after getting caught in the east to west traffic of almost an hour. My frozen groceries are mush and my poultry and other groceries have leaked all over the trunk of my vehicle. I had to throw away almost a ¼ of my groceries away. Now that in itself is ridiculous.

After typing this long synopsis of what has occurred here today I expect an upper management response to this situation within 24 hours or the latest 48 hours of sending this message.

Govern Yourselves Accordingly,

Mike R. Oré

Reply

Michael Swider January 14, 2015 at 11:39 am

Dear Mike- I was thinking about applying to this company for a job.. Not thinking I want this typical approach of MINDLESS Customer Service. TRY AS I Might- This “Grocery” shopping you experienced with your wife is totally unacceptable, in my opinion!

Reply

Kata January 22, 2015 at 8:12 am

I don’t think they read these comments as this is not an ALDI website.

Reply

ja bos January 29, 2015 at 4:11 pm

I pray that Aldi’s consider coming to Austin Texas….thanks in advance

Reply

Nancy Smith November 24, 2014 at 10:38 am

I went into the store before around 11am after church yesterday and was helped by a African American cashier that I never seen before at the Plano K Ave store. I later had to bring my mother back to shop at 7pm and the same cashier was there and checked us out she was just as pleasant And cordial as she was with me earlier. My mother did not like going to Aldis because she thinks the customer service is lousy and the cashiers are rude but she was thoroughly impressed with the new cashier and wants to go back now. Thank you Aldi for finally hiring a decent cashier who doesn’t throw my mothers groceries in the cart.

Reply

commentor January 7, 2015 at 2:18 am

Did you have to mention that the cashier was African American? Why not just say that you had a great experience with a cashier?

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Ken January 14, 2015 at 11:03 am

You know its not a stinking crime to say someone is African American or Asian or even Caucasian. The person was only trying to point out who helped her twice in one day and point out how nice her experience was in both occasions and just wanted to make sure the correct person got the proper credit for it. What should be a crime is some idiot continuously pointing out how someone else is just trying to be polite and leave a positive comment. Political correctness is getting to be too extreme for most people anymore. Get over yourself, we are all different, nothing rude was said except by you.

Reply

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