Aarons Corporate Office

Aaron's Corporate Office Address

Aaron's, Inc.
309 E Paces Ferry Rd
Atlanta, GA 30305

Contact Aaron's

Phone Number: (404) 231-0011
Fax Number: (404) 240-6584
Website: http://www.aarons.com
Email: Email Aaron's

Executives

CEO: Ronald W. Allen
CFO: Gilbert L. Danielson
COO: Mitchell S. Paull

Aaron's History

Aaron’s was founded as Aaron Rents in 1955 by current Chairman Emeritus Robert Charles Loudermilk.

In 1964, the company began renting furniture.

In 1982, the company went public.

In 1987, the company enters the rent to own business after acquiring Ball Stalker.

In 1990, Aaron’s begins to offer franchise opportunities.

In 2008, the company sold their corporate furnishings division to Berkshire Hathaway.

In 2009, the company changed their name to just Aaron’s, Inc.

Today, Aaron’s has over 2000 stores in the lower 48 states and Canada.  Over 1200 of those stores are corporately owned.

{ 249 comments… read them below or add one }

Mary Gaunter March 28, 2015 at 12:06 pm

My name is Mary Gaunter, **** Evans, Cool Valley 63121 (314) 942-****. My boyfriend have lease furniture for the last 3 years at 199 North Florissant, I my boyfriend Rich Cook and I both does business with your 199 Ferguson , Missouri store, your salesman came to our home and demanded, payment or threaten using an ugly attitude and words he would. take our furniture away. My boyfriend is
A DISABLED VETERAN and I have , Copd is on oxygen .your salesman was not very nice . My has boyfriend has spend thousand dollars during business your company
We got behind when I got sick .PLEASE work with us , to finish paying off the furniture that we are buying from. T
THANK YOU. Mary Gaunter and Rich Cook

,

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isaacson March 21, 2015 at 9:15 pm

I have had the worse custumer service out of any business ever. Rented a tv the led went out. Said they couldn’t get another tv that size. Unless I wanted a different brand. Gave me a smaller loaner. And I still haven’t been contacted for a replacement. Its been almost a month. But when it comes to getting paid. They call everyday. This place sucks.

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Annette Nashett March 21, 2015 at 7:06 pm

We have dealt with aarons for a while now. They have always been nice, until we ordered a king size bed last year. The manager told us we better keep it cause they r hard to get rid of in that size. A few months ago I rented a frig. It’s black, had French doors, I loved it. Well, last week we started having trouble with it. The freezer had frost in it. You couldn’t hardly pull the door out. We called , they came out. They didn’t look at it 5 minutes. The one guy told me I had it turned up to high. We never touched it, it was set from the factory. So, he had me turn it down. I said ok, give it a few days, we will see what happens. Well, I went to get in it this morning before going to the store. My god, I couldn’t get the door open, I finally got it. When it was opened two big chunk of ice fell out. The frig part stopped working good. I was livid. Took pics, went to the store to show manager, he didn’t want to see them. I’ll he said was “I know what’s wrong with it”. I was ready to deck him. I had to leave the store. I told my husband to handle it. It was then decided to lend us a piece of crap for the weekend, so mine could be fixed. Ok, fine, wrong. The guys came to pick mine up, I unplugged it, guy took doors off. They took it out the door. I said look at all the water on the floor, mind u, I just unplugged it. The one guy was standing right there when I did. The other guy, whom I had to bite my lip with, said you r going to have water, it’s been unplugged. No, it hasn’t. They were taking it down my steps , the one guy wasn’t even helping the other with the dolly. They slammed that dolly down each step and knocked something loose. I told my husband I don’t want that one back. So, a few hours later, he went up there and ordered me a new stainless steal one. Ok, a few more hours go by, my daughter comes out and looks at it, opens the freezer and the damn seal around the door is off, doesn’t stay on. Well, they were closed. This loner has not stopped running since they brought it at 1 o’clock this afternoon. My husband said it has to cool the stuff. I said it shouldn’t run like that. You want to talk about being pissed, that’s me . You bet I am.

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Jacob Paradee March 17, 2015 at 10:48 pm

I leased a 65 inch samsung tv from the Harrison Ar.,store set up my account on auto bill pay for a monthly payment. Shortly after I received the tv I went to wipe the screen down for its first cleaning and noticed there was pixles burned out and there was a small gash on the screen, after dealing with Aarons for over a month trying to resolve the issue the manager of this store told me they could not get that particular tv and began to try to sell me something bigger when I refused he wanted to sell me something smaller or another 65 inch of an inferior brand. After a couple of days of trying to wrap my brain around what was being offered, I called the store and told them to pick up the tv I WAS DONE!!!! but lone and behold NOW they could get the tv at another store. Hmmmm. They picked up the tv 4 DAYS ago and guess what? THEY CHARGED MY ACCOUNT!!!!! Talk about a bunch of amateurs and the most UNPROFESSIONAL PEOPLE I HAVE EVER DEALT WITH. Word of advise BEWARE

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robert merriman March 10, 2015 at 6:23 pm

I received terrible service at your Inglewood, Calif. store and am still waiting for a full leather recliner that I paid the full amount for and when it was delivered, it was the wrong size, so they said they would pick it up and bring the right one and my God I’m still waiting
this is the 7th day and still haven’t received my merchandise! Your employees think that
Aaron’s customer serv. is a “BIG JOKE”! (310) 515-****

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Thomas bryner March 10, 2015 at 2:53 pm

Rented a living room set from the Cartersville Georgia store.when we got it it was flea infested had burn marks on it and we have had problems with the seat coshions since we got it.moved to Baltimore md still haven’t gotten our replacement cushions for this set have been dealing with this issue for almost a year now.they have ordered many cushions only to bring the wrong ones service people don’t know how to install them.and they were charging me $55.00 a month for this set now they want to charge me full price for it but the problems haven’t been fixed yet.please save yourself the hassle don’t deal with arrons

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Martha T. March 10, 2015 at 9:49 am

My husband and I purchased a living room set (couch/loveseat) and a bookcase bed w/trundle underneath in February, 2014. We got it from the Barberton, Ohio C1664. We always have been hassled or blown off completely. The loveseat’s zipper was busted, called several times on it, and oh it’s on order or make a payment and we will fix it. Also this is the first time, I have seen a couch that you can’t flip the seats around. Underneath is a plain tacky looking material, plus a big ole piece of velcro!!! Our payment date was set for the 15th of the month, the store would start calling us on the 1st and several times a day. Even sent someone to our house and he kept harrassing us. Right after we got the furniture, my husband got severly sick and didn’t work for some time. I was late a few times, but paid it.We even told them to come and get the furniture back, several times. I paid off the furniture earlier than usual in November, 2014. I wish I hadn’t. I have called and went in several times about the couch. Now onto our daughter’s bed, she went to go lay on it to take a nap. She is not very big and destructive, we heard a crash. Went into her room, and the bed railing on the side BROKE. It’s the part that holds the slats. I called the store the next day, and was told “you paid it off” and I will have to talk to the manager. Never heard from them, which is usual. So today, I’m going in the store with pictures of the bed and inquiring about the cover. Probably won’t get anywhere with them. I even called Corporate and got the oh you want to make a complaint call??? I’m so glad I am DONE with Aaron’s. Will never recommend them to anyone.

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Martha T. March 10, 2015 at 9:57 am

Plus they would call our references and bug them all hours of the day and time. If we were late a few days. When we signed for the agreement, we were told our references would never be called. LIARS, called my husband’s best friend, his mom and my uncle and always left them theatening calls. Very unprofessional!!

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Rachel March 6, 2015 at 8:28 pm

Horrible company!!! Useless workers! The workers at the midland texas location have no customer expirience at all!! I waited 9 hours for a loaner TV because there shitty equipment stopped working after only 2 months! First girl saod would be here before 3! Called at 4 another girl saidnthey are already on their way! Then I called back at 7:30 spoke to 3 different girls. Last girl says manager said its on the truck and it would get there when it gets there! No apology nothing! Last time I do buisness there! So unsatisfied!!!!!!!!

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Di March 4, 2015 at 6:31 am

I went there this week to inquire about a Chester drawer and try to work out getting a discount. I was told I could not get a discount. I shared with them that I purchased a dresser and bed in another state, and allowed her to pull up that information giving her my social security number. After she could not help me with the item that I wanted for a lower price I simply washed my hands and decided to look elsewhere. Well lo and behold she uses my information to call and harass my husband. Very unprofessional. I never gave her that right to call my husband at work. She had the nerve to ask him who was she speaking to. He didn’t know who she was. This girl took it upon herself to take my personal information and try to call my husband. I will never do business with them again. Get rid of Tina.

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kris March 2, 2015 at 4:45 pm

My girlfriend went there and got a laptop. Had it 6 months before all the viruses came then went to the store 6 times and all they did was reset or factor the computer but had the same problem. Now she’s paid it off and they still won’t fix it. Horrible company

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Daisy ramos March 2, 2015 at 3:09 pm

hi I’m just letting you know that I had a bad experience with the movers last week. I talked to Carlos and he said that he was going to have a meeting with them. Let me tell you they where so disrespectful in my house that I would never ever want them here again and to top it off my 7year old granddaughter heard there foul mouth and they also broke a dresser I had on my back porch I have hole on my wall. I would like to know what can be done oh and the table I got were not new they had dents and scratches. This is the Frist time I ever had to experience this as long as I been a customer. If you could please give me a call I really would appreciate thank you daisy ramos I got the stuff at the Arron’s on Diversey my agreement number is 22195

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cindy March 1, 2015 at 3:45 am

They had sent my TV to the service center because it was messing up this was in November I ended up getting it back til January BUT they brought it to me broken….I guess the service center broke it… So they said that it was going to get fixed I call and they always tell me they will return my call and they never did they just kept blowing me off. So finally I went up to the store they ended up telling me that it couldn’t be fixed so they got me another TV which is fine but why did they have to wait til I went to the store for them to let me know. I left but called the manager after to ask for the model of the TV I just want to make sure its worth what I had paid for my other TV… Again he said he was going to call back…. He didnt ….. I think they’re very unprofessional and they should take their job more seriously…. I’m thinking about just asking for a refund since they broke my TV… and I had already made the last payment when they returned it broken…

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LJG February 28, 2015 at 2:28 pm

AARONS NEEDS TO BE SHUT DOWN. THEY CONSTANTLY BEAT ON THE DOOR, RING THE BELL FOR 15 MINUTES AND THEN WHEN I FINALLY OPEN THE DOOR, THEY THREATEN AND HARASS ME OVER ITEMS THAT WERE RETURNED MONTHS AGO. I HAVE BOUGHT AND COMPLETELY PAID FOR MULTIPLE ITEMS AND THE ONES IN QUESTION WERE HAVING ISSUES WHICH I CALLED THE LOS BANOS, CA STORE TO TELL THEM AND NOT ONE PERSON CALLED ME BACK AFTER 3 MONTHS OF CALLING THEM AND ASKING FOR THE MANAGER TO CALL ME BACK. THE STORE HAS FIRED, TRANSFERED ALL THE EMPLOYEES THAT WERE OF SOME HELP TO ME BUT THEY ROTATE THEIR EMPLOYEES LIKE STOCK IN A SUPERMARKET, SO YOU HAVE TO KEEP EXPLAINING YOURSELF TO A NEW PERSON EVERY TIME. THIS ISSUE WITH THEM BEATING MY DOOR DOWN HAS NOW BEEN GOING ON FOR MONTHS NOW EVEN THO I DONT EVEN HAVE THE ITEMS ANYMORE AND HAVE TOLD THEM THAT I CALLED AND TOLD THEM I WAS BRINGING THEM BACK AND DROPPING THEM OFF ON THEIR PROPERTY. VANESSA OR VERONICA (CANNOT REMEMBER NAME) TOLD ME THAT IS FINE, DO IT. SO I DID. THEY WILL NOT STOP HARASSING ME AND IT NEEDS TO STOP WITH ME GETTING A RESTRAINING ORDER AGAINST THEM!

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tabitha February 24, 2015 at 12:50 pm

I have lots of things through aarons the one here in barre vermont is very helpful and understanding they explain things to you go over your contract and if you can not make a payment on the due date all you have to do is go in or call them and explain why and the work with you I have no complaints about the service or the products

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Deena Smith February 23, 2015 at 1:43 pm

I got bed bugs from furniture I bought

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Judy February 21, 2015 at 8:26 pm

Ice maker broke. Came and took it to be fixed left replacement frig that leaked watet all over my new floor. Then scratched the floor when they took mine to be fixed. Its been almost a mnth. Mine came back to store on wed didnt let us know till fri when we called asking about it. Would not recommend using them.

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phil February 21, 2015 at 11:18 am

Aarons in Tomball tx ..they are very rude ..they push and push ..when u make a payment and have a receipt ..they keep calling and harass. …they say it’s not on record ..that’s there fault. ..they have poor sales and skills ..lack of communication when there own employees. .I have file a complaint on .better business Bureau. …

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Jessica February 12, 2015 at 5:30 pm

This is the most rudest and unprofessional business ever. I would never refer a friend or family member here the service sucks.

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Bev February 18, 2015 at 12:42 pm

I know what ya mean we rented some stuff from them and our payment is due and EVER ONE is snowed in can’t get anywhere and they want to still charge the late fee. I mean have a heart people it is too bad out for people to be out driving in this. What’s more important to you life or payment??

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Di March 4, 2015 at 6:33 am

Apparently payment.

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Rachel March 6, 2015 at 8:30 pm

Totally agree with you!!!

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Paul Richard March 18, 2015 at 9:22 am

The assistant manager at the store I deal with was very rude to me an then he hung up on me. I told the General Manager and he said he had every right to be rude to me. Shut this company down

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