Aarons Corporate Office

Aaron's Corporate Office Address

Aaron's, Inc.
309 E Paces Ferry Rd
Atlanta, GA 30305

Contact Aaron's

Phone Number: (404) 231-0011
Fax Number: (404) 240-6584
Website: http://www.aarons.com
Email: Email Aaron's


CEO: Ronald W. Allen
CFO: Gilbert L. Danielson
COO: Mitchell S. Paull

Aaron's History

Aaron’s was founded as Aaron Rents in 1955 by current Chairman Emeritus Robert Charles Loudermilk.

In 1964, the company began renting furniture.

In 1982, the company went public.

In 1987, the company enters the rent to own business after acquiring Ball Stalker.

In 1990, Aaron’s begins to offer franchise opportunities.

In 2008, the company sold their corporate furnishings division to Berkshire Hathaway.

In 2009, the company changed their name to just Aaron’s, Inc.

Today, Aaron’s has over 2000 stores in the lower 48 states and Canada.  Over 1200 of those stores are corporately owned.

{ 286 comments… read them below or add one }

Gina Mills May 21, 2015 at 7:35 am

My experience with Aaron’s has been respectful up until a new manager named Craig at the Schenectady, New York, State Street location gave me a public argument as to my not paying a late fee. I had established the account contingent on the fact that my company pays me semi-weekly which causes me to not know when my pay check will hit my account. I can guess at it but I still may be wrong. So it was agreed upon at the time of the contract agreement that I would not have to pay late fees. I have been paying my account for the last 7-8 months with out incident. I also paid for and paid off a prior account without incident.

Craig argued with me and threaten to charge me with all the back late fees and he wanted me to pick a date and pulled the calendar off the wall to force me to pick a date. He was rude and unprofessional and a total Jerk! I kept explaining to him the same explanation over and over and he kept asking the same questions over and over.

I was embarrassed because their were other people in the Store at the time and I felt like I was harassed and abused. He should be retrained. I have been a Store Manager in the past and I know that his conduct was unacceptable and should be addressed. I have also been a paying customer who has never missed a payment.

I would like to have Craig fired or either re-trained and have him learn to respect people as well as learn that once a contract has been agreed upon it is set.

He was very unprofessional and ugly and should not be in the position of dealing with the public.


Pamela C May 20, 2015 at 10:50 am

I am currently “waiting” for my call from someone in “Corporate” again. For some reason they keep blowing me off. There is a lot of trouble going on in the Fremont, NE store and for some reason, corporate knows nothing of that store. I have paid off merchaendise totaling thousands of dollars in which all of them were paid off. Most recent being $3000 and change (cash) as always. Rented another item washer and dryer. Well in the meantime found one we wanted, paid cash for the pair some where else. Now Aarons wont come and get their set. Seems after we pay something off, we always get treated like a piece of crap and talked to like a piece of crap, My next step on this is the Nebraska Attorney General, BBB, television stations, and of course the internet. What kind of reputation do they want anyway!! Do Aarons really care about their customers past, present and new. Obviously not and this is not how you run a business.


Melvin May 18, 2015 at 6:53 pm

the people are rude to customers talk to you with no respect at all and downgrade you


fed up May 15, 2015 at 2:37 pm

Everyone on here should make a complaint to the BBB so they can loose all customer satisfaction ratings!!!!!! At this point they should start showing some sort of care and respect.


Pissed of customer May 13, 2015 at 11:35 am

Aaron’s sold me a bed set infested with BED BUGS. When I told them too come get it, they refused and still expected me to make payments! Now there threatening me with court. I have photos of the BED BUGS and of my daughters bitten body.


Cynthia May 12, 2015 at 7:10 pm

How is it that the manager at the Aarons store in Americus Ga decides who he wants to serve because the customer calls district office on him. So when you have a issue and decide to report the manager or whoever works there that gives them the right to say you can not be serve by them. I have never heard of such madness. I thought as long as they got there merchandise back that they were fine. Well I will be looking into this matter further with a lawyer to see if they are in order. Because I have never seen in writing that aarons lease according to managers choice. God is not pleased with this type of madness. I will be taking this to the next level.


Theresa Bush May 12, 2015 at 10:27 am

This is now the 2nd time I have emailed a complaint with no response. I have used Aaron’s since 2003 and I will never again use or refer Aaron’s to anyone else. The customer service in Columbus, Ohio needs new training! I have been harassed, my references have been harassed, my child has been scared by people peeking in my window to see if we are home. They have been asked to stop and yelled at my references they don’t have to stop. Jeff Johnson threatened me over my voicemail. They have completely filled my voicemail with harassing calls. They do not care if you fall on hard times and/or have an emergency. I have asked to speak with a regional manager, no one ever contacted me. I have my comments on Facebook, emailed response@aarons.com, no one has contacted me. I will pay my balance, BUT I will not pay anything on my account until the harassment stops!


Nikelle May 11, 2015 at 9:38 pm

Didn’t mention this is Cincinnati, Ohio Beachmont location. The manager there is very rude and disrespectful.


Nikelle May 11, 2015 at 9:23 pm

I hate that I have to do this because my experience at Aarons has not been horrible until resently. I purchased a washer and dryer and was told that all payments are due on the 1st of each month. After talking to the manager and explaining that it would be better for me if I could set up payments on the 8th vs the first because that’s when I get paid. He then told that it shouldn’t be a problem because I have a 10 day grace period. So a few months ago my wash needed to be fixed. I called and they exchanged it with a temporary one until mine was fixed. 2 weeks later I had not heard anything and decided to call. It took 3 times of me calling to finally speak to somone. The associate who finally answer had no idea how to operate the computer or how to help me. After finally asking someone else she comes back and says my washer has been ready and was sitting in the bacm for a week. Really? So no phone call? Ok fine I figure they have been understanding with me so I’ll do the same. Fast forward to 2 and a half weeks ago. At this point mind you I only have 2 payments left of a total of $300. I have Aarons pick up my dryer because it stopped getting hot. They leave a temporary unit as usual. I again get paid on the eight and was unable to make it to the bank after work. So my plan was to get up that morning and deposit my check and pay all my bills. While I was out my husband calls me saying that the Aarons guy was there. I said great! Is he bringing the dryer up. My husband says no he is here to collect payment. WTH is this?? I’d he suppose to be a bookie sent to take my fingers or break my legs if I don’t pay? Wow. He then tells my husband that we can’t pay over the phone or online and that we have to pay him. So i proceed to call the manager and she tells me that she has been calling me and left messages that they were in the area to drop it off. That’s a lie! I only had one missed call on the 8th while I was at work. Anyway she tells me that she sent him out because she couldn’t get in touch with me and that they have changed their policy and that’s how they handle things now. So i when in on her. That is not how you handle a loyal customer who has 2 payments left on there bill. So i told her you are quick to call about money but where is my dryer? And don’t ever send somone by my house. I paid my bill and set up a time for today (Monday) between 4 and 7 o’clock. I call at 7:30 and the associate says they should have been there by now. He would check into it and they will be here soon. It is now 9:00 pm not only have I been waiting for hours but I had to miss class to do so. This is so unprofessional! If this is new management and policy’s the I see why so many Aarons are closing. Between the customer service and bad equipment. I will never be a customer again. Just horrible!


Deanna May 11, 2015 at 11:38 am

May I suggest that individuals with concerns and complaints regarding Aarons’ file a written complaint with the BBB it’s free and they actually will look into it and let you know the outcome of their findings. I see that Aarons currently have a Government Legal Filing against them. Check it out in your state.


Amanda May 10, 2015 at 10:24 am

1st…I went in May 2nd he didnt have tv yet said truck didnt show up..He said I guarntee it will be here May 8th I went to store NO TV YET!! manager forgot to order this time…Now he says May 15th..3 weeks late
If Im 1 day late on a payment Aarons is calling me but It’s ok to be 3 weeks late and lie to Customers!!


Cheryl May 9, 2015 at 4:18 pm

After being a loyal Aarons customer since 2008, this, my 4th purchase, will be my last!! When the manager Steve left the store at 19th Ave and Bell Phx, AZ the customer service has gone to the dogs. They change employees more than I change underwear, and none of them apparently know the value of a long time customer. I had recommended them to friends and family, my son purchased a sound system from them and ordered furniture, before the furniture came in, they had upset him so bad he cancelled the furniture order and took out a loan to pay off the sound system just so he wouldnt be harassed by them anymore. Apparently the new employees do not know how to read or write as my account does not get notated or the other employees cant read the notes and harass me 2 to 3 times a day after I have called and explained my situation 3 times in the past week. If I wasnt so close to paying off this purchase, I would tell them to come get the charred remains from my driveway!!


Lost this customer May 8, 2015 at 12:35 pm

I had an account with Aarons in 1997 when I had my first apartment. I loved the service and because of that, went back to Aarons last year to purchase a Grey sofa (couldn’t find a grey sectional anywhere else).

Fast forward ahead, there is a Chris at the location where I make my payments. He is great! I really wish that I had visited the store a few times before making my purchase because I’m noticing how rude people are since my purchase.

I walked in on one occasion and was not addressed for about 10 – 15 minutes. I was not acknowledged or told it would be just a moment before someone is with me.

The store manager has the worst attitude of them all. He walks around as if he doesn’t have to do work and doesn’t want to be bothered and when he was asked by an employee how to do something, he demonstrated a very nasty attitude. I stood there wondering how anyone could work with him or do business with him. Needless to say, I will never again.

I called today to make a payment and he just shut me down. What’s your name, what….
I informed him that I would just come in to make the payment. I didn’t care for the attitude and he was very disrespectful.

I called corporate and informed the customer service person. She stated she would get this over to the store. lol. So basically, if you have an issue with the store manager, they will let the store manager know.

Well, with that said, once the sofa is paid off which will be very soon, I’m done with Aarons. They can say good-bye to my business.

What a lot of people do not realize, is that Sears and some of the major furniture stores will allow you to have the same type of payment plan without the attitude. As long as you have the income, that’s all that they care about. Fortunately for me, I have a great income and my credit has survived a divorce and is where it needs to be, so Im fine.

Please do not rent from a company that does not care about their customers.
Try Ashleys, Rothman or Sears for a much better deal.


Steven Anderson May 5, 2015 at 6:17 pm

I have been renting from AArons for about 11 years, TV’s, Washer/Dryer sets etc. WE HAVE NEVER BEEN LATE ON A PAYMENT) up until about a year ago my service was awesome, then about ten months ago the TV I was renting (that we have only had for about 5 months) was having issues so my wife called to let them know, at first the sales person was very nice and said they would have the sales manager call us to take care of the problem, a week later still no call back so my wife called again and got the same answer and again a week later no call back this went on for 6 months, I work a lot so it was very hard for me to take care of this personally, finally I got the time to go with my wife to the store and talk with someone in person, the lady working the counter was very nice and said she wasn’t aware of the problem and had to get the manager, this guy was a piece of work, RUDE! I told him about our issue and that we have been dealing with this for a while, well he blew himself up like a blowfish and he got really defensive like we were lying and insulted both of us. After talking to this 4th grader for about 20 minutes I convinced him (in my own tactful way) that he was wrong and that this problem needed to be rectified A.S.A.P. or I would go over his head, or stuff him in his own display case which ever I preferred at the time, well wouldn’t you know that got some results, the TV was picked up and “repaired” or so they say. Here it is 2 months after the “repair” and the TV is still broken. so I have been paying my lease faithfully for the last 10 months on a broken TV and am ready for legal action when all they had to do was fix this one problem to my satisfaction. GOODBYE AARONS! There are a lot of other rental company’s that would love to have my money and business. OH AND I WILL GET MY MONEY BACK.


Angela Warren May 4, 2015 at 9:00 pm

Rude is a understatement . First let me tell you this in 2012 March I went to Aaron’s I opened my account at the Lenlock store, Aaron’s decided to close this store and transfer the people who had accounts to the store in Oxford Al. These people in Oxford are very RUDE. Just before I paid my
refrigator off it went out but still under warrenty you know they kept putting it off in fixing it till it was paid off but I still had 60 days on it and they refuse to fix it. And today I went in the store Gunther one of the manager when this was mention to him he told me his store didn’t do that I said yes you did and he say I was telling a MOTHERF——ING LIE I didn’t pay for it out of his store and God knows I did. This derived from one half of a payment I owe on a living room set that I’m waiting for money to pay it off. So th other person in charge said he would work with me (Chris) to help me pay it off. But Gunther wants to say nasty words call people liers. Disrespectful is what he is this is all I have to say to him GOD TAKES CARE OF OLD PEOPLE BABIES AND FOOLS I’m in there somewhere what goes around. comes around keep looking Gunther for yours is coming. So if yu don’t have to don’t shop at Aaron’s it’s a true rip off.


Denise May 1, 2015 at 5:35 pm

Four simple words…..
THESE PEOPLE ARE RUDE. They don’t have any respect for customers. I would rather spend my money at RENT A CENTER. I’ve stopped a numerous amount of friends from purchasing stuff from Aarons. Its not worth it.


Cynthia May 12, 2015 at 7:13 pm

Yes they are and seems as though the CEO and higher up people don’t care because when you report the managers they don’t let you have any thing else but I will be caring this to highest level it can go.


Sharon April 29, 2015 at 10:27 pm

I have been renting stuff from Aarons for 4 years now.in the Taunton mass Washington st rental and I asked if I could trade in my computer Im renting which is not paid off the guy there says no u cant dont u know the rules,and then if I am one day late they call my cell 10 times a day and home phone 10times and there customer service is horrible they treat u like a jerk…and I have spet over 4,000 dollars on stuff there….Lisa is ok the manager but the customer service ppl are rude and demanding and lie to u….I will NOT buy another damn thing from there ever….I gave them a check and one of the employees said no reciept to give u I said really he said really sorry..ok Better Business bureau was contacted about harrassment calls and they came to my house and started asking for the payment..the attitude was like wheres the payment do u have intentions making the payment and when….Buyer Beware!!!!


chon April 27, 2015 at 12:02 pm

The gm at the Ruston location has the worst possible attitude there is. He does not represent any kind of customer service skills at all. First I pay for my merchandise and it takes about a month and a half for me to receive it all. When my table came in he sold it to someone else then pieced me one together. I was patient and didn’t get an attitude but when I called to make payment arrangement he started acting as if he was my father yelling like I had something personal of his. One thing that he should remember is Aaron’s is not the only rental place so he should act as if he wants to keep customers and not lose them. I would advice cooperate to do something about that because he is the worst that Ruston has ever had. I chose Aaron’s because of the former gm and employees were so nice and would work with you. But now I’m considering returning everything.


chris April 23, 2015 at 5:35 pm

I would like to speak with someone from the corporate office about Dennis at the store in Petersburg va on crater road I would like tospeak with someone from corporate office about this matter if notin 2 days I will get me a lawyer or turn it into the business Bureau Thanks


Jerry April 22, 2015 at 11:28 am

Don’t rent from Aarons . My daughter got a bed from them and it was infested with bedbugs. They put a plastic cover over the mattress and told her it was so if she spilled anything on it , it wouldn’t stain the mattress.


Rosa May 4, 2015 at 2:33 pm

call the board of health on them and have your house treated


lashaun April 22, 2015 at 2:23 am

Aarons is the worst I talked to someone to let them know that I would be making my payment they said okay then someone still comes to my home.. The supervisor is nasty and has poor customer service and rude. Also I had to send coorperate an email in order for me to get in contact with the store because they were not answering their phone.. They also took out multiple payments in one month …


greg April 20, 2015 at 7:00 pm

manager offered to valueplan my TVs. Didn’t tell me that if he did that I couldn’t swap it for another prelease.So. having a hard time making my payment so I told them to come get it. Im out a thousand bucks.


greg April 20, 2015 at 6:57 pm

Don’t miss your payment. They’ll come to your place of employment. Unprofessional


lashaun April 22, 2015 at 2:23 am

Yes they will


Rosa May 4, 2015 at 2:34 pm

Against the law for them to do that..and they cant call they either


edward petersen April 19, 2015 at 4:05 pm

I have had problems with late fees because they want payment on the first and my check doesn’t come until the third and they know this but I still pay late fees every month. They have also taking a payment twice in the same month more than twice a mistake I don’t think so! I have also payed off washer and dryer tv and tv stand,also a wii game system. Just about done with my last and final purchase from your company. Need repairs of my new washer manager said Friday two weeks ago no call no one showed up stayed home all day waiting. Called store told they would get back to me have not heard from them. washer still not working using a lot of washing powder because no service has come to help. Your manager doesn’t know a thing about customer service. Why the late fees. They take it right out of my bank each month. Something wrong here How about a phone call 8134476378 the store doesn’t call how about the corporate office you guys don’t talk to people either? not happy at all. Edward B Petersen III


William Franklin April 16, 2015 at 9:57 pm

Worst service ever and I didnt even get a chance to talk to the rep in person said he denied me of my service. Really felt discriminated because of ma skin color business shouldnt be like this…follow all directions they gave me stil poor store management in rio grande New Jersey…crazy thing is I came there from a refer didnt know they they could denie your service just because they felt like it. I recorded the call hope I can get this resolve some how some way I had really needed the equipment for a dj gig…..smh never would recommend the type of service that office provided. I have great credit work an high paying job and references are county workers why the trouble ? I worked when the office opened and closed I drop my app through the dropbox as directed from rep I spoke with prior before Called in to check status and to Make a payment…. manager said Im not selling to you I ask why he said just because I advised I would call corp and find out why my service was denied he said it didnt matter what corporate said it was his store then hung up. Will contact consumer affairs canl anybody me please


Natasha Morehead April 13, 2015 at 1:59 pm

I’ve been a loyal customer with Aarons for over 6yrs and have used their services in every place ive ever had. I recently came into the Aarons Irving store on 3409 N Belt Line Rd Irving, TX. I came in to rent a TV stand, and was advised that they needed to wait for a call for a reference for 20mins. I thought it was strange because Aarons does all of their approvals and reviews right in the store but to no aveil i went ahead and obliged the sales rep and left for 20mins. I was called shortly after leaving advising that they were not going to be able to do business with me because ”Quote UN-Quote” i had a ”charged off account” with the last aarons in the lewisville store. (1165 S Stemmons FWY STE 196, Lewisville, TX 75067-5335). I also was advised that i was always late and that they cannot do business with me, and that their was 4 rentals returned so they are not able to do business with me. I was very upset to say the least, due to the last 6yrs that i have done good business with your company paying” 6 accounts”off as well as buying your merchandise in the back of the store cash that is not even on the sales floor. The information that was given to the store was also incorrect as advised to the representative, that they need to fact check information before they rely on information that is inaccurate. I returned 2 items a ”TV, Bed” due to the fact that i was laid off by my former employer. I advised the account manager at that time of this information, of the situation, and once advised she took 2wks to send someone out their to pick up the merchandise. I had so many problems with the lewisville store that it was ridiculous, when originally ordered my merchandise they came to my home to deliver it at ”12 midnight”. Where does that happen at? I immediately called the lewisville store to speak to the manager and ask him why did he provide such horrible information to such a loyal customer. He stated that he only read what was in the system, and once advised the information was incorrect he advised that he never told the rep that i had a” charged off account”. He stated that he was unaware that the information was incorrect and that he would need to bubble this up, i still have not heard from him today. I want my account reviewed or i will be contacting Consumer Affairs! This is bad business practices going on at the Lewisville store, and Irving store needs to be looked at as well, due to if the information from the manager at the lewisville store is correct and she provided incorrect information regarding a charge off on my name she needs to be reprimanded. I want my name in your store cleared of these in-fallacies in your system and my credit , as well as an apology from your lewisville store.I have referred so many people to you all, and gave good business to you all this is a shame.


ami adam April 10, 2015 at 8:09 pm

Scottsbluff, NE Store:
Aarons must be having finanical troubles in 2015. We have done business with Aaron’s on there products, when you don’t have payment the day it is due they are calling you bothering you for their payment. Now the shoe is on the other foot, they owe us money for doing snow removal from December and we can’t get our money from them. Have dealt with they’re store manager Bobby since Dec. and not recieve any money. He kept telling us he would check into it everytime we called or he saw us. Here it is April still have not be payed for outstanding bill. Started dealing with regional manager Jim the first of April, even took off the late fees for them, he promised us he would dropped the check off at our office if he knew where that was, told him he could just mail it, 10 days now and nothing. Called him tonight, he returned the call doesn’t understand why were upset, he got nasty on the phone, told us we were idiots because we want due what is owed. I would read reveiws on Aaron’s before doing business with any of they’re stores. Because it sound to me, that they all have problems.


Larry April 10, 2015 at 7:36 pm

I called to make a routine payment on a Tv and a bed. I went to Middletown Ny for this stuff. I had a big back in fourth with a so called sales rep named TOD. what a ahole. He said he was gonna take the stuff back over twenty dollars that he didnt tell me was added to my account. He pissed me off so bad I said just come and get the stuff. Tod said ok. Next thing I know he charged the 119 to my bank account. I called him back this ahole said he would add the twenty dollars to my next payment. I said I wanted you to take the stuff because there was no reason for you to take a unrtherized payment out of my account. He was so disrespectful.


Raul Melendez April 7, 2015 at 10:27 pm

Please do not do business with this company and I will tell you why. This past friday I bought a cash an carry sofa love seat with the promise that it would be delivered Tuesday(4/7/2014), I took the evening off to be here to meet the delivery guys, I called and confirmed it would be delivered today and Maria in San Antonio Texas confirmed it would be delivered today(date above) between 6pm-9pm, that was normal and ok I waited. Long and behold it was now 8:50pm and no phone, no email, no anything to let me know that I was either getting my sofas or not, When I called the Account Manager to find out what was going on with my delivery, he played dumb. “Mr. Melendez? um… no no delivery here”, “no sorry I dont see anything”, I explained the situation and somehow according to him I was not understanding of the situation at hand, that Maria lady apparently did not inform anyone that my delivery was today, EVEN THOUGH I had purchased the items Friday and a separate individual took my delivery notice down and “put into their delivery system”, It still somehow did not make it to the delivery notice that Maria had already confirmed……now im upset and want answers better than what Im getting, I ask him to contact his General Manager and ask HIM how does he feel about the situation given that he was the one going through it. We hang up, and I get a call immediately from the same guy, HE DOES NOT KNOW that he is talking to me the client when he says “Hey man, we have a big problem, THE FUCKING GUY called back about his delivery”, So not only was I upset about not getting the delivery but now im “THE FUCKING GUY”…..not a customer anymore, not a paying patron. I informed him that he had the wrong number and was actually speaking with the client, he apologized and we hung up. He called me moments later again and I addressed the issues one more, 1) I paid in full for goods not delivered 2)I was lied to about my goods being delivered which resulted in a loss of work day for me to wait around like an idiot and even confirm the appt 3)Instead of some sort of comfort or condolence from A MANAGER, he said “Call back tomorrow at 10 and find out what happened today”, 4) The biggest upset of all was him making a bs story that the “FUCKING GUY” he was talking about was not me BUT, ANOTHER CLIENT who he was talking about? Lol I mean just wow honestly. I had an exchange of words with him, letting him know that I would be filing this grievance straight to the top, in hopes that individuals and even business’s like these dont exist anymore, I ask that you all do the same. Do not buy from this company where you are obviously not valued, not even a person worth respecting. I hope more individuals see this post and have the same mind to return these goods and go with someone else. I would not ever recommend this company to even my worst of enemies. I challenge the higher ups to try and rectify this situation and shed light on the situation at hand to even try and clear the names of the store involved and the individuals.


Mary Gaunter March 28, 2015 at 12:06 pm

My name is Mary Gaunter, **** Evans, Cool Valley 63121 (314) 942-****. My boyfriend have lease furniture for the last 3 years at 199 North Florissant, I my boyfriend Rich Cook and I both does business with your 199 Ferguson , Missouri store, your salesman came to our home and demanded, payment or threaten using an ugly attitude and words he would. take our furniture away. My boyfriend is
A DISABLED VETERAN and I have , Copd is on oxygen .your salesman was not very nice . My has boyfriend has spend thousand dollars during business your company
We got behind when I got sick .PLEASE work with us , to finish paying off the furniture that we are buying from. T
THANK YOU. Mary Gaunter and Rich Cook



isaacson March 21, 2015 at 9:15 pm

I have had the worse custumer service out of any business ever. Rented a tv the led went out. Said they couldn’t get another tv that size. Unless I wanted a different brand. Gave me a smaller loaner. And I still haven’t been contacted for a replacement. Its been almost a month. But when it comes to getting paid. They call everyday. This place sucks.


Ashley April 21, 2015 at 7:21 pm

I got a computer and 4 years after owning, and after I finally pay it off. It tells me my windows may be conterfiet


Annette Nashett March 21, 2015 at 7:06 pm

We have dealt with aarons for a while now. They have always been nice, until we ordered a king size bed last year. The manager told us we better keep it cause they r hard to get rid of in that size. A few months ago I rented a frig. It’s black, had French doors, I loved it. Well, last week we started having trouble with it. The freezer had frost in it. You couldn’t hardly pull the door out. We called , they came out. They didn’t look at it 5 minutes. The one guy told me I had it turned up to high. We never touched it, it was set from the factory. So, he had me turn it down. I said ok, give it a few days, we will see what happens. Well, I went to get in it this morning before going to the store. My god, I couldn’t get the door open, I finally got it. When it was opened two big chunk of ice fell out. The frig part stopped working good. I was livid. Took pics, went to the store to show manager, he didn’t want to see them. I’ll he said was “I know what’s wrong with it”. I was ready to deck him. I had to leave the store. I told my husband to handle it. It was then decided to lend us a piece of crap for the weekend, so mine could be fixed. Ok, fine, wrong. The guys came to pick mine up, I unplugged it, guy took doors off. They took it out the door. I said look at all the water on the floor, mind u, I just unplugged it. The one guy was standing right there when I did. The other guy, whom I had to bite my lip with, said you r going to have water, it’s been unplugged. No, it hasn’t. They were taking it down my steps , the one guy wasn’t even helping the other with the dolly. They slammed that dolly down each step and knocked something loose. I told my husband I don’t want that one back. So, a few hours later, he went up there and ordered me a new stainless steal one. Ok, a few more hours go by, my daughter comes out and looks at it, opens the freezer and the damn seal around the door is off, doesn’t stay on. Well, they were closed. This loner has not stopped running since they brought it at 1 o’clock this afternoon. My husband said it has to cool the stuff. I said it shouldn’t run like that. You want to talk about being pissed, that’s me . You bet I am.


Jacob Paradee March 17, 2015 at 10:48 pm

I leased a 65 inch samsung tv from the Harrison Ar.,store set up my account on auto bill pay for a monthly payment. Shortly after I received the tv I went to wipe the screen down for its first cleaning and noticed there was pixles burned out and there was a small gash on the screen, after dealing with Aarons for over a month trying to resolve the issue the manager of this store told me they could not get that particular tv and began to try to sell me something bigger when I refused he wanted to sell me something smaller or another 65 inch of an inferior brand. After a couple of days of trying to wrap my brain around what was being offered, I called the store and told them to pick up the tv I WAS DONE!!!! but lone and behold NOW they could get the tv at another store. Hmmmm. They picked up the tv 4 DAYS ago and guess what? THEY CHARGED MY ACCOUNT!!!!! Talk about a bunch of amateurs and the most UNPROFESSIONAL PEOPLE I HAVE EVER DEALT WITH. Word of advise BEWARE


robert merriman March 10, 2015 at 6:23 pm

I received terrible service at your Inglewood, Calif. store and am still waiting for a full leather recliner that I paid the full amount for and when it was delivered, it was the wrong size, so they said they would pick it up and bring the right one and my God I’m still waiting
this is the 7th day and still haven’t received my merchandise! Your employees think that
Aaron’s customer serv. is a “BIG JOKE”! (310) 515-****


Thomas bryner March 10, 2015 at 2:53 pm

Rented a living room set from the Cartersville Georgia store.when we got it it was flea infested had burn marks on it and we have had problems with the seat coshions since we got it.moved to Baltimore md still haven’t gotten our replacement cushions for this set have been dealing with this issue for almost a year now.they have ordered many cushions only to bring the wrong ones service people don’t know how to install them.and they were charging me $55.00 a month for this set now they want to charge me full price for it but the problems haven’t been fixed yet.please save yourself the hassle don’t deal with arrons


Martha T. March 10, 2015 at 9:49 am

My husband and I purchased a living room set (couch/loveseat) and a bookcase bed w/trundle underneath in February, 2014. We got it from the Barberton, Ohio C1664. We always have been hassled or blown off completely. The loveseat’s zipper was busted, called several times on it, and oh it’s on order or make a payment and we will fix it. Also this is the first time, I have seen a couch that you can’t flip the seats around. Underneath is a plain tacky looking material, plus a big ole piece of velcro!!! Our payment date was set for the 15th of the month, the store would start calling us on the 1st and several times a day. Even sent someone to our house and he kept harrassing us. Right after we got the furniture, my husband got severly sick and didn’t work for some time. I was late a few times, but paid it.We even told them to come and get the furniture back, several times. I paid off the furniture earlier than usual in November, 2014. I wish I hadn’t. I have called and went in several times about the couch. Now onto our daughter’s bed, she went to go lay on it to take a nap. She is not very big and destructive, we heard a crash. Went into her room, and the bed railing on the side BROKE. It’s the part that holds the slats. I called the store the next day, and was told “you paid it off” and I will have to talk to the manager. Never heard from them, which is usual. So today, I’m going in the store with pictures of the bed and inquiring about the cover. Probably won’t get anywhere with them. I even called Corporate and got the oh you want to make a complaint call??? I’m so glad I am DONE with Aaron’s. Will never recommend them to anyone.


Martha T. March 10, 2015 at 9:57 am

Plus they would call our references and bug them all hours of the day and time. If we were late a few days. When we signed for the agreement, we were told our references would never be called. LIARS, called my husband’s best friend, his mom and my uncle and always left them theatening calls. Very unprofessional!!


Rachel March 6, 2015 at 8:28 pm

Horrible company!!! Useless workers! The workers at the midland texas location have no customer expirience at all!! I waited 9 hours for a loaner TV because there shitty equipment stopped working after only 2 months! First girl saod would be here before 3! Called at 4 another girl saidnthey are already on their way! Then I called back at 7:30 spoke to 3 different girls. Last girl says manager said its on the truck and it would get there when it gets there! No apology nothing! Last time I do buisness there! So unsatisfied!!!!!!!!


Di March 4, 2015 at 6:31 am

I went there this week to inquire about a Chester drawer and try to work out getting a discount. I was told I could not get a discount. I shared with them that I purchased a dresser and bed in another state, and allowed her to pull up that information giving her my social security number. After she could not help me with the item that I wanted for a lower price I simply washed my hands and decided to look elsewhere. Well lo and behold she uses my information to call and harass my husband. Very unprofessional. I never gave her that right to call my husband at work. She had the nerve to ask him who was she speaking to. He didn’t know who she was. This girl took it upon herself to take my personal information and try to call my husband. I will never do business with them again. Get rid of Tina.


kris March 2, 2015 at 4:45 pm

My girlfriend went there and got a laptop. Had it 6 months before all the viruses came then went to the store 6 times and all they did was reset or factor the computer but had the same problem. Now she’s paid it off and they still won’t fix it. Horrible company


Ashley April 21, 2015 at 7:26 pm

As soon as you pay it off they don’t care, I have been with them for 6 yrs at least. And everything I’ve gotten as soon as I pay it off, they can no longer help bc of their warranty.


Daisy ramos March 2, 2015 at 3:09 pm

hi I’m just letting you know that I had a bad experience with the movers last week. I talked to Carlos and he said that he was going to have a meeting with them. Let me tell you they where so disrespectful in my house that I would never ever want them here again and to top it off my 7year old granddaughter heard there foul mouth and they also broke a dresser I had on my back porch I have hole on my wall. I would like to know what can be done oh and the table I got were not new they had dents and scratches. This is the Frist time I ever had to experience this as long as I been a customer. If you could please give me a call I really would appreciate thank you daisy ramos I got the stuff at the Arron’s on Diversey my agreement number is 22195


cindy March 1, 2015 at 3:45 am

They had sent my TV to the service center because it was messing up this was in November I ended up getting it back til January BUT they brought it to me broken….I guess the service center broke it… So they said that it was going to get fixed I call and they always tell me they will return my call and they never did they just kept blowing me off. So finally I went up to the store they ended up telling me that it couldn’t be fixed so they got me another TV which is fine but why did they have to wait til I went to the store for them to let me know. I left but called the manager after to ask for the model of the TV I just want to make sure its worth what I had paid for my other TV… Again he said he was going to call back…. He didnt ….. I think they’re very unprofessional and they should take their job more seriously…. I’m thinking about just asking for a refund since they broke my TV… and I had already made the last payment when they returned it broken…


LJG February 28, 2015 at 2:28 pm



Rosa May 4, 2015 at 2:39 pm

Charge them with HArrasement


tabitha February 24, 2015 at 12:50 pm

I have lots of things through aarons the one here in barre vermont is very helpful and understanding they explain things to you go over your contract and if you can not make a payment on the due date all you have to do is go in or call them and explain why and the work with you I have no complaints about the service or the products


Deena Smith February 23, 2015 at 1:43 pm

I got bed bugs from furniture I bought


rochelle May 4, 2015 at 7:15 pm

And I bought a living room set from them an it came with roaches and they don’t want to come an pick it up an refund me my money. I had this set for 3days


Judy February 21, 2015 at 8:26 pm

Ice maker broke. Came and took it to be fixed left replacement frig that leaked watet all over my new floor. Then scratched the floor when they took mine to be fixed. Its been almost a mnth. Mine came back to store on wed didnt let us know till fri when we called asking about it. Would not recommend using them.


phil February 21, 2015 at 11:18 am

Aarons in Tomball tx ..they are very rude ..they push and push ..when u make a payment and have a receipt ..they keep calling and harass. …they say it’s not on record ..that’s there fault. ..they have poor sales and skills ..lack of communication when there own employees. .I have file a complaint on .better business Bureau. …


Jessica February 12, 2015 at 5:30 pm

This is the most rudest and unprofessional business ever. I would never refer a friend or family member here the service sucks.


Bev February 18, 2015 at 12:42 pm

I know what ya mean we rented some stuff from them and our payment is due and EVER ONE is snowed in can’t get anywhere and they want to still charge the late fee. I mean have a heart people it is too bad out for people to be out driving in this. What’s more important to you life or payment??


Di March 4, 2015 at 6:33 am

Apparently payment.


Rachel March 6, 2015 at 8:30 pm

Totally agree with you!!!


Paul Richard March 18, 2015 at 9:22 am

The assistant manager at the store I deal with was very rude to me an then he hung up on me. I told the General Manager and he said he had every right to be rude to me. Shut this company down


Leave a Comment

Want to make sure Aaron's sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: