Aarons Corporate Office

Aaron's Corporate Office Address

Aaron's, Inc.
309 E Paces Ferry Rd
Atlanta, GA 30305

Contact Aaron's

Phone Number: (404) 231-0011
Fax Number: (404) 240-6584
Website: http://www.aarons.com
Email: Email Aaron's

Executives

CEO: Ronald W. Allen
CFO: Gilbert L. Danielson
COO: Mitchell S. Paull

Aaron's History

Aaron’s was founded as Aaron Rents in 1955 by current Chairman Emeritus Robert Charles Loudermilk.

In 1964, the company began renting furniture.

In 1982, the company went public.

In 1987, the company enters the rent to own business after acquiring Ball Stalker.

In 1990, Aaron’s begins to offer franchise opportunities.

In 2008, the company sold their corporate furnishings division to Berkshire Hathaway.

In 2009, the company changed their name to just Aaron’s, Inc.

Today, Aaron’s has over 2000 stores in the lower 48 states and Canada.  Over 1200 of those stores are corporately owned.

{ 209 comments… read them below or add one }

Mev January 26, 2015 at 4:48 pm

I had a TV 6 YEARS AGO THAT WAS STOLEN FROM MY TRAILER. i FILED A POLICE REPORT AND TOOK EVERYTHING TO AARONS. I WAS TOLD THEY WOULD TAKE CARE OF IT.
MONTHS WENT BY AND I SPOKE WITH THE GM OF THE LOWE’S IN WILKESBORO, NC AND WAS TOLD IT WAS TAKEN CARE OF AND NOT TO WORRY ABOUT ANYTHING.
NOW I AM SHOWING ON MY CREDIT REPORT THAT I OWE THEM ALMOST $2000. NOT HAPPENING.
I WILL NEVER EVER RECOMMEND AARONS TO ANYONE I KNOW. AS FAR AS I AM CONCERNED THIS IS TAKEN CARE OF. I WILL NOT BE PAYING FOR SOMETHING THAT I DO NOT HAVE AND WAS TOLD IT WAS TAKEN CARE OF. REALLY!!!!!!! 6 YEARS LATER THEY BRING IT BACK UP. I AM FILING A COMPLAINT WITH THE BBB ABOUT THIS COMPANY. I WISH SOMEONE WOULD HAVE WARNED ME THEN BECAUSE I NEVER WOULD HAVE WENT TO AARON, HELL I WOULD HAVE CHOSEN RAC!!!!!

Reply

Tim McLeod January 22, 2015 at 5:41 pm

Years ago I rented a TV from you. I was aware that I could not move the TV from my apartment. Only Aarons could I was told n agrred. I called my store told them the date I was moving and that I needed them to pick up the TV before that day,obviously. I was moving because of thefts occurring in the apartment complex recent and often. They were to pick up the TV on Friday and take it to the store. I explained that I did not have a new place yet and would be staying with a friend temporarily. My payments would continue to be current and as soon as I got into my new place they were to deliver it back to me. They did not show up Friday. I called them n told them I was leaving and the TV was not safe there. They said they would go and pick it up Monday morning and get access from the apapartment manager. I explained again that that was a bad idea to leave the TV there all weekend and that it may get stolen. They said it would be fine. I asked what happens if its gone and was told that I did what I was required to do and not to worry. So I didn’t! Until Monday when the manager let them in and the TV was gone. They called me and told me to call the police. I did. Filed a report, even gave them names of people that new I was leaving that lived there. Possible suspects? I was told I would be contacted if they heard anything from both Aarons n the Dallas PD. That was it. Never heard from either one again,until this past June, I think? A collection agency called! I explained all this to the agency and told them that they needed to contact the Dallas PD. They obviously have not and will not. The calls are very frustrating and annoying. As you may have heard that they get pretty aggressive on the phone. Just got another call while at work and up until that call I was having a great day. I did all I was told to do and everything I was told to do. What can I do now to stop these calls and threats? I absolutely am not responsible for the TV when Aarons did not show up the day that we agreed upon. Let me know, and thanks for your time.

Reply

j January 21, 2015 at 2:06 pm

My complaint is about your store in bainbridge georgia everytime you walk in that store there are new employees i called today to find out what my pay out was and they said it was 600 more then what the paper states when i got the appliance they have no idea what they are doing and how to run a store i get a different story about my account everytime i go in.

Reply

Jessica January 21, 2015 at 12:35 pm

I rented from these people last year. And couldn’t make the payments and got diagnosed with cancer. Well the person that was supposedly paying for it wasnt. And I was obviously to what was happening and I got this call back from this lady saying she was gonna serve papers cause aarons just wants their money. Just take the dang tv and shove it. You miss a day they are beating down the door like the police. Calling harassing even when you do send the paymen with no apology or nothing.

Reply

Ron January 19, 2015 at 11:26 am

AAron,s suck,s big time

Reply

Heriberto January 16, 2015 at 6:31 pm

I should of read the reviews or same on to this website have to say aarons should not be in business i dont understand how a company that LIES CHEATS & STEALS are around if you are planning to get something from them please dont! There was only one lady that did try but there Store manager doesnt know how to be a manager but it sprinkles down to them. got a hold of there regional mgr cz i was Lied to and he said i signed the contract hahaha Buyers beware go to a pawn shop but please dont go to these places!

Raza Latina no compren nada de estos lugares son bien rateros y mentirosos porfavor con compren nada de estos lugares!!!

Reply

warren hairston January 11, 2015 at 2:57 am

My name is mr hairston i rent fron the store on yancyville street in greensboro nc.
Iv call to tell them when to make a payment. Some guy which was rude to my wife run his mouth about the payment. I wasnt call for. Is being rude a part of you guy coustemer service i tjink not i personanlly want this guy to apolujize to my wife

Reply

Michele January 10, 2015 at 4:03 pm

Just called the Enid OK store to make arrangements so they could come pick up my couches and was told you have to call on Wednesday so they can pick it up Thursday. Funny enough Thursday is the day the payment for the couches are due. I told max or whatever his name was that I was not making another payment on the sofa love seat combo. And that I was going to rent a center.

Reply

Michele January 10, 2015 at 3:52 pm

So I have complained before about this store and the people working in the management positions. Zach is a complete moron for starters. My employer forgot to leave me a check so I would have to wait a week for it. I called Aarons to let them know and to make a payment arrangement. The moron Zach is the one who took the call and apparently didn’t write anything down or do anything to indicate that an arrangement had already been made because he called me at almost 9:00 at night even though the store itself closes at 7. 7 is what the delivery drivers told me that the store actually closes to customers here in Enid OK. So he calls me and I was trying to rest as I actually have the flu and end up pissed off he woke me up and wanted to know why he was calling so I called him back. He starts off well Michele we need to see what we can do about getting this account paid up. And I blew up! The very idiot that talked to me and I made the arrangement with is the idiot that woke me up to find out what we were going to do about getting it paid. I informed him of the fact and also asked why he was calling so late and he tells me well we have up until 9:00 at night to call you and I told him not me you don’t. What is wrong with a store that wont stay open past 7 but will allow stupid employees to make calls after that time. I’m returning the couches that I just bought I’m so angry I am going to go to rent a center instead I don’t care about the money I make more then enough. This was a random situation that rarely happens with my employer and to have this much grief from this store I’ve had enough. The only thing worth paying off is my bed since its almost completely finished. I will be returning my tv next month also. Far less problems without Aarons they used to be great now instead of getting competent employees….they have Zach.

Reply

Ashley January 6, 2015 at 2:25 pm

So I recently opened a.lease with aarond and I have had nothing but harrasing phone calls they want 3000 for a.used queen size matress a 32 in tv and a couch the company is a.scam amd im returning the stuff as of today. Do.t ever come to tge aarons in traverse city mi

Reply

Canadian January 6, 2015 at 11:47 am

I rented a mitsubishi tv from aarons, and they told me when i began, not to worry cause if i ever needed a new lamp/bulb, that i could just order it through them… i have owned the tv outright now for almost exactly 1 year, and suddenly need a new lamp/bulb, and aarons says they cant get it for me ???? they sent me on a wild goose chase for two days now with different places to call, including the mitsubishi electric company, and even the mitsubishi electric company told me specifically that aarons is the only place in canada where i can get the part i need… so i call back aarons, and they tell me NO. WTF. I just want a new part for this stupid over priced tv please.

Reply

Susan holderman December 30, 2014 at 4:57 pm

After I’m done paying on my current lease I will NEVER use Aarons again. I really question their collections on accounts as in the past I have received over 5 calls a day, even a sales representative texting me from his private phone to collect and we’re talking maybe 7 days late and the harassment begins. I have had this account for about 2 years, almost paid off then I’m done! DEFINITELY WILL NOT REFER ANYONE TO AARONS!

Reply

Kate Raymer December 30, 2014 at 11:22 am

I have a complaint against my local Clackamas , Oregon store. In August my almost paid off washer quit working. The lock mechanism would tell the computer it wasn’t locked so it would not run. I was told someone would come out to fix. It took their servicer three weeks to come look at it only to say, yup it is broken and that they would order the parts. Three weeks later the parts arrive but not all of them. They never offered me a replacement or a loner so I was spending almost $60 a month at the laundry mat. Then Aarons brought me a loner and took the washer to their store to fix it because I live so far out of town. Then two weeks later they drove out to deliver m fixed unit. Then once all installed, it has the same problem. So they took it back and brought in the loner. That was before Halloween. All the while, they were calling me and driving out for collections on my payment. I refused to pay the last payment of $60 because once that was paid, my washer would be off of warranty. I was told I has eight weeks after payment of warranty. Well, now it is almost 2015 and I havent received a call or got my washer returned to me yet, so had I paid my payment, my warranty would have expired. Beyond dissapointed. All the other soccer moms and I laugh at the fact the entire soccer season I was without a washer. I cannot believe that I still don’t have what I paid for. About the worst, most agrivating experience with customer service I have ever experienced. Thanks but no thanks.

Reply

Linda wafer December 29, 2014 at 3:53 pm

I needed a matt and box spring I wanted a king size. I called Aaron’s in waxahachie tx I’ve rented there before. They offered me a used one I asked how used? Jennifer said slitly used. I told her that would be ok as long as it was In good condition. They delivered to my house today. First they only had half the parts to the frame, then the guys said that they put a new cover over the mattress this morning but it got dirty in the truck. It was very nasty. I unzipped the cover and this mattress was very very nasty it had stains and dirt all over it. Even a blood stain. I have never seen anything so nasty. And to charge me so much for this. I called and demanded a new bed. I believe you have to sanatise and clean them before you sell to someone else. I’m very upset about this I have pictures. Pls help this situation. Thank you.

Reply

Linzi A'Fortieri December 27, 2014 at 11:48 am

My complaint is with the store on Peoria at 51st in Tulsa, OK. I am a lease customer since 03/14 and after finding that I needed three very costly repairs to keep my car on the road, I wrote a letter to my store to advise and state my intention to pay, including dates and amounts, since I knew I was going to fall behind. I believed it best to provide this written notice as a reference. The store, particularly the manager Randall, has been making repeated, harassing calls in spite of my notice. My son and his wife received numerous daily calls, although they know I haven’t moved and my number is unchanged and there is no reason to call them, except for harassment and coercion. In the course of these calls, the manager divulged my payment amount and that I was late. He also said that he didn’t want to have to prosecute me for theft because he’d hate to see me jailed, but he would have no other choice if I didn’t call him immediately. They continued to call my sons family repeatedly after I told them to stop and only stopped when my daughter in law advised them she was making a complaint if it didn’t stop. I still receive daily calls and Randall also left a voicemail stating that he didn’t want to prosecute me for theft but was going to have no choice if I didn’t call him. He also stated that he’d hate to have to start calling my family again. He’s not calling, per consumer law, in order to find the whereabouts or phone number of a customer who has gone missing, just for harassment and coercion by threatening harassment of my family. Just this week I made the payment that I had promised and still received calls from Randall. I have made it clear, because of the hostile behavior on their part, that I will only communicate in writing, and by email or certified mail only at this point. I have made this same complaint on the customer service screen on the site where I make my payments and have not received any response. When I submitted the complaint at the same site today, I received a message that the page wasn’t available. This is my notice that I intend to make a complaint with the Federal Trade Commission and any other relevant agency in addition to this complaint.

Reply

Lavada Zahir December 27, 2014 at 8:45 am

I rented a washer and dryer and a 55′ tv in June 2014. I established my account with a monthly payment plan. When they delivered the washer and dryer they did not install it correctly. They did not have the proper hoses, nor did they have the washer for the water hoses so it leaked water into the home. They then put the Television and the washer and dryer on two separate accounts which created two different payment dates. After complaining about it, they said they would fix it and they still haven’t. They have been harassing me and my family every two weeks by sending someone out to our home including day, night, and even the day after Christmas. The manager, Jason, came to my home yesterday to try and blame me for the mistake. He then stated that the only way to correct the error is by starting the contract over and creating a new one, negating all of the payments I have made, which are never late. This store is the most unprofessional, inconsistent, inconsiderate establishment I have dealt with and I plan on returning your equipment and taking my business elsewhere.

Reply

Kari December 26, 2014 at 11:12 am

Hello I rent furniture from Aarons location 7040 East Main St in Reynoldsburg Ohio 43068. I have been renting furniture from this location for the past 5 years. Today was the first time I have ever received the most rudest service in the 5 years I have been using your services. I called to make a payment and I spoke to Ava. She was nothing but rude the whole time I was phone with her. After the services I have received it makes me want to return my furniture I am renting and never rent there again. I had spoken to Angela a week ago and she told me that as long as my payment was received today Dec 26, 2014 I would not have any late fees. My payments are 100.20 and Ava tried to charge me for coming to my house on the 16 when my payment was due the 15 she also tried to charge me a late fee and when I told her Angela said I wouldn’t have any fees she got really rude both times she checked with Angela on the fee reversal. Then when I asked if I could have my receipt mailed to me she told me they aren’t allowed to do that cause they email them. Angela mailed it to me last week why can’t I get it mailed again is what I said. She then rudely says I’ll have her so it then. The whole experience with Ava was not a happy one

Reply

Brenda Deese December 24, 2014 at 11:55 am

My daughter had an x-box 1 on hold for my Autistic sons Christmas gift that she was to pick up on Dec 24th 2014, they called every day since she asked them to hold it, so today she calls to go pick it up and they say they don’t have her on file, and they have no X-box ones and says they have not communicated with her so they had to put it back, when I have printed out phone records of them blowing up my phone every day, Mr. Jose the manager was very condescending and more concerned about finding information on a Mr. Justin that we know that has a T,V of his, this is the most unprofessional manager I have ever talked to, he lied repeatedly saying “HE” called my home when he never did and stated that he had no communication when my daughter just talked to Ginger who was suddenly hospitalized and couldn’t call us back like she said she would. They basically said they don’t want to have a business relationship with use because of how upset my daughter was on the phone because of their lies! What ashame that a young child has to suffer because of poor management, and management that will lie to your face!

Reply

samantha m December 24, 2014 at 3:52 am

I am renting a furniture set from Aarons never had a problem with them until yesterday DEC 22 and 3014. Aarons employee show up at my door I didn’t know what is going on the employee told me I miss a payment I told him no you guys have my account number on file I don’t miss a payment I called Aarons to find out what is going on the manager was rude his name is Craig toward me screaming at me we ran your card and it didn’t go through I said the was in my account until Sunday DEC 20 2014 he no money is there you need to called the bank you have five minutes to called me back because I am going to send people to take the furniture out of your house I can you wait until Friday no so if i make a payment today would I be able to keep the furniture no once it is taken you have to come up with more money to bring the furniture back. At this time I am angry with the way the manger speak to me I would never ever rent from aarons again when I am finish paying off my livingroom set. This place is on state street in Schenectady NY. I had a very bad experienced with them I would referred any one to them.
I

P

Reply

samantha mccalmon December 24, 2014 at 3:48 am

I am renting a furniture set from Aarons never had a problem with them until yesterday DEC 22 and 3014. Aarons employee show up at my door I didn’t know what is going on the employee told me I miss a payment I told him no you guys have my account number on file I don’t miss a payment I called Aarons to find out what is going on the manager was rude his name is Craig toward me screaming at me we ran your card and it didn’t go through I said the was in my account until Sunday DEC 20 2014 he no money is there you need to called the bank you have five minutes to called me back because I am going to send people to take the furniture out of your house I can you wait until Friday no so if i make a payment today would I be able to keep the furniture no once it is taken you have to come up with more money to bring the furniture back. At this time I am angry with the way the manger speak to me I would never ever rent from aarons again when I am finish paying off my livingroom set. This place is on state street in Schenectady NY.
I

P

Reply

tiera watts December 22, 2014 at 9:21 pm

Im a current aarons customer of 3 yrs…i live in pensacola fl and the store that i rent from on mobile hwy, the manager is very rude, so is one of the associates…who goes by the name amelia…i called earlier today and set up a payment arrangement fpr next week which is wed wen i get paid..anyway i got a call a couple of hrs ago asking when i was going to pay…it was amelia by the way..i told her i had alrrady set up an arrangement so i did not feel the need tell her again…i also told her if u guys would communicate wiith each other this would not be an issue…so she says something smart and hands the phone to her manager..who is ALWAYS rude and i told him the same thing… This store has always given me problems especially the one atthis location…if someone would contact me and let me know that this problem has been resolved…after i pay off the items i have leased from you all i will be taking my business elsewhwre i shld not be treated like crap…they should be happy ti serve a customer like me hell im the one paying thier bills

Reply

S. Hurst December 22, 2014 at 4:58 pm

I opened a new account with this company on Dec. 19, 2014. My furniture has not even been delivered and I have family members calling me saying that AAron’s contacted them asking about where I worked and if I could make my payments on time. First off I gave them my work info on the application….all they needed to do was call to verify employment. Second, I don’t appreciate them asking if I could make my payments on time, seeing as how my first payment isn’t due until Jan. 15, 2015! I’m thinking about calling them and telling them NOT to even make the delivery and get a refund on my furniture. Not how I wanted to start out doing business with them!

Reply

Corey Nida December 21, 2014 at 2:54 am

We’ve had trouble with the office in Buckhannon always. We originally got a sectional from them. We had to have a piece replaced on it. When we moved we had them come pick it up and got it back. Problem is when they brought it back, they brought it back with the broken piece that we had already had replaced while fighting with them over the next few weeks to replace the recliner piece. We got sick of waiting and completely switched out our living room set which they didn’t even bring the rug that was a part of the original order so I had to take it to the store and replace it myself. Not to mention when I went to the store they had my old sectional on the floor with all of the broken pieces replaced which seemed to be too hard of a task when a customer needed it done. I decided to get a dining room table. I requested to have a certain table be ordered two weeks before I was going to pick it up. I called a few days before it was supposed to be there according to them and they told me they had never put in an order for it so I had to just deal with a table at the store. I told them I had a dinner that Monday and needed it delivered immediately. They told me they would deliver it the day of my dinner. They got the table there when my dinner was done at 5 in the evening when they scheduled for 1 pm. When I called and asked where they were the lady was rude with me telling me it wasn’t her problem. I told them from the beginning I was not going to keep this table, I said that the day I made plans for the table to be brought to me. I have been trying to get them to come pick up this table going on four weeks now! The first week we were in the store that Tuesday and made plans to switch out the table for a table we were ok buying for our home. It was supposed to be delivered that Friday. When we called they said they didn’t know what happened but that it would be delivered Saturday. We called Saturday morning to see what time exactly they were coming and the literally said they didn’t know what we were talking about that they don’t deliver on Saturdays so they made new arrangements for that Monday. The new table has never been exchanged. After that Monday and still waiting another couple days I called them and told them just to come pick up the table that we didn’t want one. Here I am three weeks later and I still have this table after multiple, and I mean multiple arrangements for them to come pick it up. We even went to the store again and asked them to come get it. I have been told that I don’t have to make another payment. Now another problem has risen. A week or so ago I went into the store and was inquiring on the hp pavilion all in ones. They showed me two hp computers. One was on the shelf that was used without a box and the other was on the floor in a box. The one on the floor I was told was a new, never used. I picked up that hp that was in the box because I thought it was new under the assumptions that I was told from the woman that works there. I let my husband open up this as an early Christmas present (12/21/14) and when he hooked it up and turned it on, low and behold it was locked and previous belonged to a guy named James. The mouse has dents on it. The set up directions that were in the box, were laptop instructions! My husband is in the IT field but we were told this was a new computer. Why am I paying the price of a brand new hp when this has clearly been used? We have been misled and deliberately lied to on multiple occasions. There is terrible customer service in this facility. Nothing has been done in any of these situations to make things right. After them taking three weeks of not picking up the table they had the nerve to call us three days after our payment was due. Something needs done to make this right or I think we’ll need to return all items and discontinue ever buying another item from this company. I feel a good way to make this right would be to get us a brand new, never used HP pavilion all in one for a reduced price. If this is made right we plan on furnishing our entire 3 story home through this business which is potentially a decent dollar amount. We have been loyal customers for over a year. We’ve always made our payments. We shouldn’t be treated this way.

Reply

Sabrina Ellis December 19, 2014 at 9:59 pm

So i went to Aaron rent with a friend even though i wasn’t looking for anything. I fell in love with a bedroom set. I have never done the rent to own thing before and didn’t want to take a anything. The guy I was dealing with was nice and ask me was i going to be moving or anything. I told him i was in the process of looking for a house to buy or rent. But I don’t have a date yet and he told me I could just pay on it and when I find my place call them and they would deliver it. I thought it was good idea because I would have to buy a new bed set anyway. Well i have been keeping up on my payment senses i talked to him in September but in November i couldnt make a payment not cause i didn’t want to but because my check just wasn’t enough but i called as soon asgot paid in December and paid it.well it Christmas i had to make a one time payment which was really larger on Thursday the 18th which mean all i got for real is gas money. So i called aarons and told them i didn’t try to hide from them i called them. Well they made me fell like I was just a horrible person because i needed to wait tell the first to pay them and i even told them I would pay two payments cause i will have it. He tells me that he glad i called but i need to come up with 75.00 dollars and he could help me. My thing is im sorry but if the water and gas and electric company can be understanding why can’t aarons? I mean I wish i didn’t have to pay that one time payment but i had to.I don’t know what to do I really want the bedroom set but I just never felt so bad after getting off the phone with them. He just kept repeating that i had a problem with money before. I just don’t know what to do. I really wish i could just get all my money back and wait tell I’m really to move like i was going to do. I hope corporate help cause if not I’m contacting my lawyers and seeing what I can do.I have no problem with paying and will as soon as i can and if i had it would have been paid its not even a question about it.

Reply

karen December 18, 2014 at 10:15 am

I HAVE BEEN A CUSTMER OF ARRONS FOR OVER 6 YRS IN THAT TIME THEY SHOULD KNOW YOU AND HOW YOU PAY AND WHEN YOU HAVE A PROBLEM WITH PAYING SOMETIMES THINGS HAPENEN THAT IS OUT OF YOUR CONTROL. I JUST PAYED ON A CHECK$340, AND THEN ANOTHER PAYMENT CAME UP SENT OUT $440 WHICH I STILL CAN’T FIRGURER OUT ANYWAY, I HAVEN’T HEARD ANYTHING FROM THEM FOR 3WKS AND MY PAY WILL BE HERE 10 DAYS THEY SEEM TO KNOW THAT AND CALL, AND CALL, SOMETIMES THEY ARE NICE SOMETIMES NOT. ONE SAYS SEND A POST DATED CHECK YOU JUST TOLD ME A WK AGO I COULDN’T DO THAT, BUT MY BANK AS IT SET UP TO TAKE STOP PAYMENT HOLD WHEN AM READY AND I WILL DO THAT ON DEC 31 AND I WILL GO THREW, I JUST WANT THE CALLS TO STOP AND YOU WAITED THIS LONG WHAT IS A FEW MORE DAYS THIS STORE IS IN FLORIDA, I REALY DON’T WANT TO GET ANYBODY INTO TROUBLE BUT THINGS HAVE BEEN HAPPENING TO ME IN WHICH I’AM IN KNOW CONTROL OF. LIKE MY DEBT CARD EXPIRERED WAITING ON MY NEW CARD WE SEEM TO DO BETTER WITH THAT. PAYMENTS ON TIME, ONLY ONCE MISSED PAYED LATE FEE, AM NOT HOME AGAIN OUT OF STATE FAMILY MEMBER IS SICK WHEN I GET BACK I’LL COME INTO STORE AND USE MY NEW DEBT CARD AND PAY A COUPLE OF MONTHS TO BE AHEAD. JUST STOP CALLING ME EVERYDAY, ITS NEARLY PAY DAY, AND THEN I’LL BE BACK ON TRACK.

Reply

Chris Seaton Sr. December 18, 2014 at 12:19 am

Long Story short…. in 2011 my wife rented a laptop computer and two other items from Aarrons Pace Fl. Store.She was charged with Felony Larsony for being One month behind on payment (I wish this was a joke but no smiles here)…due to a family emergency in which we drove to New Orleans La. (Where im from) we informed your staff that we were doing so.This even has caused a total nightmare of events in my famlies life that we are still dealing with as of today.(My point)- because of your companies 300% marked up Used items that I fully intend on filling a Civil Suit for pain/ suffering, loss wages etc. and that is just the beginig.It is my new focus that no one else suffers this same fate as my family due to your companies non-sense. (Sincerly, a very angry human being Chris Seaton Sr.)

Reply

Drew Rieling December 17, 2014 at 4:02 pm

I applied for Field Development Coach position on line, including resume and references, and am following up. My credentials as a trainer and coach match exactly to the position and I would like consideration for an interview before making a final decision.
Please let me know the status and a possible date for an interview.

Thank you and happy holidays!!
Drew Rieling
336-633-****

Reply

Monica Rabago December 13, 2014 at 11:44 pm

Hello, I am extremely frustrated with your employees in Lincoln Ne,!!!!!!! I like many other people in life go through things that’s no fault of our own. Well I have a TV from you guys and have been late making payments but when needed I pay the late fee. I would LOVE to pay on time every time however when I cannot I pay late but always pay! An employee named Mike called and said he is the accounting mngr. & that I needed to make a payment after a day late & that being late is unacceptable as if I’m a child & don’t know that I need to pay my bill!!!!!!! Then I call back the next day & an employee named Ben answers so I let him know that I cannot make a payment until a certain day. He says OK that he will call back the next day. Well a woman named Delfina calls instead & leaves a voicemail to call them. So I do & talk to an employee named Bishop. I let him know yet again I cannot make a payment until a certain date. He says well he’s not authorized to let me but that the boss named Kip is available & he will ask him while I’m on the phone with him. I hear Kip in the background to ask what’s going on so Bishop let’s him know my circumstance & Kip says OK that’s fine. So I hang up. Then the next day Mike calls yet again to let me know I need to make a payment. So I call back & let him know Kip says I can make it when I told him I could. I guess NONE of the employees communicates because within a week I’ve talked to every single one of them!!!!!!!!! Extremely extremely frustrating!!!!!!! That wasn’t the end! Then I let him know I can’t make the payment until the day I told Kip & he doesn’t want to listen. So I hang up & the next day Mike calls yet AGAIN & in the meantime they are calling me they are calling all my contacts as well!!!!!!!! Mike leaves a voicemail stating I need to make a payment. The next day Delfina calls again, then Ben & they’re calling my contacts threatening me they are going to pick up my tv even though I discussed with 4 of them when I can pay. I have no idea what to do anymore but it is extremely unprofessional & I do not want to give the TV back because I out wayyyy too much money in it already. They called another contact of mine to let them know they’re going to take legal action against me!!!!!!! So unbelievable!!!!!!!!!!!!!! I am so fed up I have no clue who to talk to about this but I’m so upset! Ughhhhhh

Reply

Angel December 12, 2014 at 7:55 pm

Its funny when it comes to Aaron’s wanting their money they are hounding you for a payment. But when it comes to fixing something you bought from them they could care less about the problem you are having with the item you are buying. I my case I am buying a set couches and have advised the store manager at store # c1676. I guess I shouldn’t name any names i.e. Juan . Anyways we keep getting told someone will take care of the problem and nothing ever happens.

Reply

Leslie Beebe December 11, 2014 at 11:07 am

I have bought a lot of things from the Bridgeport texas store I have a TV and a washer dryer at this time the washer keeps quoting they have picked it up 4 times it quit again I ask them to just bring me a new washer and they said I had it over a year so I got my money’s worth I still owe 7 months on it the people their and the manager are not friendley to me I have rented from that store for ten years along with some of my family I have got 2TVs camera, recliners, another washer and dryer that I had for ten years computers 3i pads most have been paid off in 120 or less the washer and dryer and TVs I don,t paid off early for the ins. Everything I rented I paid on time all the time I just want a washer that will last for at least ten years like the last one.

Reply

paul Edwards December 10, 2014 at 10:31 pm

I ordered a refrigerator on Wednesday 3rd 2014 from the Florence area the sale associate Karen ordered it and told me it not be in til the following Wednesday, by that time my food and medicine spoiled. What i’m upset because my food spoiled and the associate told me it wouldn’t be in til next wed but found out the item was able to be picked up and delivered early from the wear house. I will never purchase an item from that women Karen again. Now i’m out 95 dollars for food and insulin. Worst sales person ever.

Reply

Edy Lehrbass December 10, 2014 at 5:27 pm

Ernie the new manager at the Yucca Valley Arrons in California needs to be replaced is a very poor manager, and has called me a liar on several occasions.
I have purchased over the last decade most of my furniture from Aarons,I’m sorry to say that that will have come to an end until the store is under better management.
Edy Lehrbass

Reply

Sara Eisenhower December 10, 2014 at 5:12 pm

I have been working for the last couple of years to build my credit and I was told that Aarons reports to the credit bureaus once the lease has been paid. With that in mind I leased a laptop with them. I paid off my lease in August and it still hasn’t been reported. I emailed them and was told to call a.customer retention number which nobody answered. I left a voice mail which was not returned. I sent another email which also remained unanswered. I called the store I leased from and was told they had no control over what is reported that it is entirely up to corporate. I had planned on leasing with Aarons again to continue building credit but since apparently they do not, in fact, report I am no longer going to do so. Long story short, if you’re looking to build credit DO NOT lease with Aarons.

Reply

Patricia December 5, 2014 at 6:25 pm

I am irate with Arrons.I don’t understand why it is that when I tell them that Im going to be late (&I always pay) they still call everyday at least 2 times.very rude people,asking what time ill be there,and I don’t give certain times BC I have 2 small kids and my husband works sometimes things happen and you don’t make it.I’m not going to lie,but when I do they always say well why can’t you tell me a time.I have to explain myself everytime and I shouldn’t.IV always paid yes it might be late but its always paid and I have no problem paying the late fee.just gets ridiculous when I have already set something up but they call every day and get rude.seriously do something about your store in Shallotte NC

Reply

shundrs December 22, 2014 at 1:30 pm

This store in Forest Park is the same way so darn rude and hangs up in ur face like u did something two them and i pay them damn and u get the late fee i can see a month but damn get off me so i called corporate office and after this im done with aarons and i bought a bedroom suite from them in 2013 so whats the problem

Reply

shundrs December 22, 2014 at 1:37 pm

I mean darn

Reply

shundrs December 22, 2014 at 1:35 pm

Yes the one in Forest Park even ruder like i just got a bedroom suite from u 2013 whats the problem

Reply

Jon young December 4, 2014 at 1:46 pm

yes I’ve been paying on TV for almost 2 years I had 5 payments left when I’m done I’ll be paying you 20 $400 I am an honest man I work out of town every time I know I’m not going to be on in town on first I call they say everything’s okay no problem then my neighbor called me and tells me got a couple guys from Erin are beating my door downI’m at work in front of all my bosses phone rings errands when you going to make your paymentI don’t take what I’m not going to pay for and this type of grass meant is I find very disrespectfulan arrogant or company is fine and yours and I was going to buy more stuff but to go through that type of aggravation I don’t knowand it’s not the first time I could understand it if it was its like the 7th 8th can’t 15th now I got wrote up at work or just call for them callingwhen a lady tells me it’s not in the computer when I called on first the lady said it’s absolutely in the computer no problem John then why do I have people beating down my door when I am home and call me at work get me in trouble really is that how your company works is this what you stand for this your principles is this how you treat people that spend their hard earned money at your store then another time when I told a guy on the porch he looked at me like I was stupid like I was some lower class on the lights and if I have to I will take this the face book and everywhere else thank you have a beautiful day

Reply

Arinda December 3, 2014 at 11:58 am

The Round Rock Texas store is filled with liars. I am unsure if this is how they are trained or if it comes naturally. I asked to speak to a manager and was told there wasn’t one there. So, I ask for the district managers number, they cant give that out! Evan at the store has a punk attitude and should be fired. I will never do business with them again.

Reply

Leave a Comment

Want to make sure Aaron's sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: