Aaron’s was founded as Aaron Rents in 1955 by current Chairman Emeritus Robert Charles Loudermilk. While attending Georgia Tech, Loudermilk served a tour in the Navy, and earned his business degree from the University of North Carolina, before accepting a job with the Pet Milk Company, then, later, the pharmaceutical and chemical giant Pfizer. It was while working for Pfizer during the early 1950s, that Loudermilk came across a small North Carolina store that rented furniture and other merchandise. Eager to strike out on his own, Loudermilk drew on the concept and started a rental business in 1955, borrowing $500 from Trust Company Bank, while a partner invested another $500.
His first order was for 300 chairs to use as rentals for an auction. He went to an Army Supply store and purchased the chairs. His first sale was for ten cents per chair per day. Loudermilk’s partner decided that this was too much work, so he sold his share back to Laudermilk.
In 1964, the company began renting furniture and by the end of that decade, was making $2 million annually.
In 1982, the company went public on the NYSE under the ticker symbol: AAN
In 1987, the company enters the rent to own business after acquiring Ball Stalker. Most of the company’s growth in the 1980’s came via acquisitions. 
In 1990, Aaron’s begins to offer franchise opportunities.
In 2008, the company sold their corporate furnishings division to Berkshire Hathaway.
In 2009, the company changed their name to just Aaron’s, Inc. In 2015, the company opened its own eCommerce site. 
In 2014, customers claimed that Aaron’s has installed spyware on their computer rentals, sending the company hundreds of thousands of email addresses, social security numbers, passwords, even photographs from private accounts. Aaron’s denied that this was corporate-related and blamed franchises instead.
Also in 2014, Aaron’s settled with the state of California for $28 million for illegal business practices.
In 2016, Forbes claimed that the company was an undervalued stock and recommended it as a “buy” option.
Today, Aaron’s has over 2000 stores in the lower 48 states and Canada. Over 1200 of those stores are corporately owned.
In 2016, the company had an annual revenue of $3.21 billion and employed more than 11,500 persons.
In June 2022, Aaron’s tapped the infamous Mr. T to promote brand awareness
In June 2023, CEO Douglas Lindsay was named most admired CEO in the Atlanta Business Chronicle.
Aaron’s was founded as Aaron Rents in 1955 by current Chairman Emeritus Robert Charles Loudermilk. While attending Georgia Tech, Loudermilk served a tour in the Navy, and earned his business degree from the University of North Carolina, before accepting a job with the Pet Milk Company, then, later, the pharmaceutical and chemical giant Pfizer. It was while working for Pfizer during the early 1950s, that Loudermilk came across a small North Carolina store that rented furniture and other merchandise. Eager to strike out on his own, Loudermilk drew on the concept and started a rental business in 1955, borrowing $500 from Trust Company Bank, while a partner invested another $500.
His first order was for 300 chairs to use as rentals for an auction. He went to an Army Supply store and purchased the chairs. His first sale was for ten cents per chair per day. Loudermilk’s partner decided that this was too much work, so he sold his share back to Laudermilk.
History
In 1964, the company began renting furniture and by the end of that decade, was making $2 million annually.
In 1982, the company went public on the NYSE under the ticker symbol: AAN
In 1987, the company enters the rent to own business after acquiring Ball Stalker. Most of the company’s growth in the 1980’s came via acquisitions.
In 1990, Aaron’s begins to offer franchise opportunities.
In 2008, the company sold their corporate furnishings division to Berkshire Hathaway.
In 2009, the company changed their name to just Aaron’s, Inc. In 2015, the company opened its own eCommerce site.
In 2014, customers claimed that Aaron’s has installed spyware on their computer rentals, sending the company hundreds of thousands of email addresses, social security numbers, passwords, even photographs from private accounts. Aaron’s denied that this was corporate-related and blamed franchises instead.
Also in 2014, Aaron’s settled with the state of California for $28 million for illegal business practices.
In 2016, Forbes claimed that the company was an undervalued stock and recommended it as a “buy” option.
Today, Aaron’s has over 2000 stores in the lower 48 states and Canada. Over 1200 of those stores are corporately owned.
In 2016, the company had an annual revenue of $3.21 billion and employed more than 11,500 persons.
In June 2022, Aaron’s tapped the infamous Mr. T to promote brand awareness
In June 2023, CEO Douglas Lindsay was named most admired CEO in the Atlanta Business Chronicle.
I walk into my local Aarons to get service on my laptop. When I was in the store, I told them that my laptop had a problem with the trackpad. So, they started the work order for service I also asked them to do they do loaners. The manager said no but since I am one of their excellent customers, they were able to make an exception for the loaner. I am like well that is good but not so good at the same time. Well, the loaner they gave me is worse than the laptop I got service for. Let me explain the loaner they gave me has quite a lot of problems. The first problem is that turning on the computer just stays black on startup. They said they had service on this laptop for the screen problem twice. The second problem is that when you turn on the laptop it immediately shuts off turns on a few seconds later and then shuts back off then turns back on and stays on a black screen for almost 3 mins then it boots up. I will be going down to my local store and demand that they fix this issue since I need a laptop for work. If they do not fix this, then I will return with all my currently rented stuff and will go to their competitor. I am sure you know who I’m talking about Rent-A-Center.
Purchased an electric stove for my home. During installation, the crew set my kitchen on fire, scorched my floors and possibly fried my stove. Six days later, the manager Joe Loya promised he would show up and assist me with the problem and then no call no showed, proving to be a liar instead. Still waiting to hear from regional about the situation. This is the type of appreciation these people show for a disabled combat veteran? Never will I recommend nor return.
They obviously don’t care I just spent 1100 on a TV they just came and took cause I went behind on payment and the regional manager has yet to contact me over 4 days now
They keep coming by my house, trying to collect money on product. They already received back in their store.
the store in Utica ny likes to call before 9 am in the morning. when ou call they give you reasons why they can. then you tell them not to call your cell because you work and cant answer them. they still do. I see Aarons hires the challenged
I’d like to report a store in Celina Ohio I had paid four payments on my laptop and they said after that I could withhold up to a 1000$ and they also said oh you only made three payment that’s some bs I have all the bank records I’d like to speak to the owner or some one close to that I am not getting scammed out of my money and yes I am also leaving a bad review on their store my buddy had the same problem but with a bed
Worst experience I ever had
Horrible! Especially the McDonough store
My wash machine has been broken since April and they refuse to fix if it pick it up
I am except for this a very happy Arron’s customer I bought/rented whatever a Blu Ray player/sound system that they told me was 2,000 watts it was only 1,000 watts I found out when I got home I got the floor model this was an LG model of which I like LG and all their stuff talks to each other and even my iPhone can talk to it. Just as I was starting to use it in my recording studio/home recording studio but still it’s a recording studio it stops working that was last summer so they stop by to check they verify that it doesn’t work and give me just a regular Blu Ray player with no amplifier in it so the speakers that came with the previous one are of no use and I’m out that one in my studio until it’s fixed. Approximately three months later they call me tell me it’s fixed say that they are going to drop it off first time just leave a we were here tag on my door I was home all day they didn’t even knock at my other door. The second time they didn’t tell me they were stopping by and I was in the hospital I’m fighting cancer. So they’ve had it all this time now as of two weeks ago all of sudden they tell me it is not fixable. They said that they gave me the same model as that I bought. I call corporate offices and either I have to let ring and ring until somebody answers or until I get I get. I’ve talked to the operator and she gave me the regional office but they don’t answer the phone either. I have paid for this I will get this unit you won’t win this I won’t let you beat me I am not going to lose agin I am not a nobody I matter I am a good man
Id like to defend aarons on this. I work for aarons and per your agreement we are allowed to contact you about your payment if it is late or unpaid at time of renewal date. please read your contract. this is something you agree to in the contract, also if you communicated with your store they would not be calling you
That permission to contact is revoked when you are told not to call.
As an employee of this scam company are you allowed to refuse repair on a broken pc when presented photo and video of the issue they did send a guy out and he gave the pc 3 minutes no more no less to have an issue now I’m called a lier they refuse to fix it and told the other store near me not to let us switch stores and I was informed if I miss a payment I’ll be taken to court
hello,
Im trying to get order delivery status on a sectional couch ordered over a month ago. The account is under the name of my 81 year old mother Wanda Timms. is there any way I can get an update, they said the delivery could take up to 21 days, that was over a month ago.
I received a recliner last week and found it to be very uncomfortable. I contacted the store on the next business day to cancel my lease. The store manager said if the chair smelled like cigarette smoke, he would refuse to take it. Can he do that? I checked the lease and found nothing referring to that. Plus they are attempting to charge me after I cancelled. Please help
I just called in to the Aaron’s on Goodman road catch up my payment. And was laughed at mocked, and ridiculed by Tracy, on of the managers, he had me b speaker phone while he made fun of me and berated me while his colleagues laughed and edged him on. I have never been handled so poorly and disrespected so badly in all my life. I would like for someone to give me a call regarding this incident. This was not the first time I’ve been disrespected by an employee from this store. Katina and Tomeka as well have been nothing but rude and unprofessional. Also, Tracy refused to take my payment, refused to provide me with his supervisors number and humiliated me to the point of tears.
I live in bedford va went to the store on williamson rd roanoke va and talked with a sales rep. worked all details out and then 2 weeks no words, went again to talk every time he’s out or some type of run around sales rep in store make up what ever they want , jack up prices ,make excuses , and just disregard the customer. never again,no more business from us .
I live in Texarkana Texas and ive been with Aarons for 6 plus years and ive never really had a problem until today.(11-4-19) I had a family emergency and could not pay them until the 14th. They told me they could not help me and would have to pick my stuff up until I can pay and on top of that I had to restart my account. Someone I knew also had a account with Aarons and they went months without paying or calling them. But I called to let them know something happened and I would be late on the payment and they try to come take my stuff I have 1 more payment left.
then that store is at fault and they are not working the tool belt they are suppose to be using.. first they should be working with you if it is a family emergency, they have money for extensions monthly. 2nd with a ext they should be allowing you to pay a lil later without threatening to pick up.. returning the item is the last resort and that is only if you are over 2 mo of not paying. Its sad to see that alot of the aarons stores are being shady and then lil legit ones like mine get screwed when we follow the rules and actually try and help our customers get to ownership.. which is the main goal for any lease with aarons.
I agree they threatened u like u stole it me n my husband had issues bc he ended up in hospital with COPD bronchitis n they asking wat u did with ur money I was like really ask me that I hung up bc I knew my mouth was going to fly then came to my house at 830 night threatened me n my husband they take it really we all get behind sometimes but I thoughtt Aaron’s works with u but no
I have a complaint about the store in walterboro sc. I recieved a email saying that the laptop that i have been paying for has been payed off, I have no problem with that or the money coming out of my account to pay for it, the problem that I have is that it was done without my permission. The store manager took my bank account info without my permission and made a payment that i had no idea about, I did not give them my debit card info to that account for them to have it on file and I have done some research and this is called identity theft and I do have rites to sue, I will be going to the police about the situation and no I dont want the money returned, I want something done to the s.o.b. that continues to do this and he has done this on several different occasions to several different people. I am not sure of his last name but i do know that his name that he goes by in the store is James, If this letter REALLY does get read by aarons I hope that you send me a returned letter within the weekend or I will be taking this to a higher level thank you
I am very disappointed with Aaron’s in Watsonville, California.I have been doing business with them for 20 years. I purchased a laptop mid year 2018. They led me to believe that as long as I was renting the product, anything that happened would be covered. Well, it is not a policy they uphold. My laptop was accidentally broken, and Aaron’s refused to fix it. Said they don’t cover damages for something happening to break one of them. They even refused to fix it for me and add the repairs to the end of my payments like deferred payments. I recently had something go wrong with my laptop in July. Aaron’s had my laptop from July until September, never once offered me a loaner, and when I asked they told me they didnt have any. The manager, Joshua, said he was going to give me a months deferred payment. I assumed he meant for August since my July payment for BOTH BROKEN LAPTOPS had been paid, but I paid August anyways. Now he complains that I didnt pay for September…… well duh dummy, you gave me a deferred payment, right!?! Figure out the time line there old boy. I approached him and asked him if he could give me a couple months deferred payments, because right now, I am experiencing some financial troubles. He said absolutely not. So he sends someone out today, telling me he needs payment or product. Oh boy, did I cut loose. I have been paying since February at $100 a month for a broken laptop, that’s 9 months………… not my fault he wouldn’t fix it. Not my faiult he wouldn’t add cost to the end of my contract. Not my fault he said if I have anyone else work on it, it voids out all repairs……….. WHAT REPAIRS D*CK HEAD!!??!! You said you mwon’t do any repairs anyway. GEEZE.!! So, I told him today, you want the broken one back, really? You got it. He says he is not taking back a piece of junk. I said really.? It’s a piece of junk because you would not help me on it. Told him, he is not going to get the working one. But, if he truly wants it, I will be happy to put a hammer through it and hand them both over to him with pleasure. The pig hung up on me. Real professionalism Aaron’s. Real happy to help the public Aaron’s. Really follow through with your repair and contract policy Aaron’s. You need to put your manager’s and assistance in check and let them know who to treat the public and the customers. The only one I can say anything good about is the poor little guy they send to my door ANTHONY. Poor kid kept apologizing over and over again, and I told him don’t apologize, don’t be sorry. It’s nothing to do with you, you are just doing a job that your shabby manager is too chicken sh*t to do. He even heard how horrible Joshua talked to me, how he yelled and talked over me, wouldn’t let me get a word in edge wise because he just kept talking over me. I kid you not, Aaron’s will get my business no more……. NO MORE.
if you read your contract.. if it is damaged do to misuse it is not covered by them or by your aarons club and that should of been explained. the only thing that is covered is if it is due to internal malfunction or malfunction from the manufacture.. if you have it and you break it, you are responsible for it.. per your contract
What is funny is that the only people that are positive about this company (on their corporate website) is employees. Aaron’s is a predatory lender who targets people without money or credit. Everything about their business is designed to overcharge you ($2000 for a $300 Xbox?). Imagine borrowing $300 and repaying $2000, that interest exceeds the mafia’s loan sharking rates. To say they are an undervalued stock is shocking seeing as their existence is dependent on desperation and stupidity.
I had a very bad experience with the store in chickasha ok and I will not go back!their driver put Aarons stickers all over my house and car when he came out and I have pictures of it and I will be telling everyone how disrespectful and rude and unprofessional it is.
I had nothing but tribe with Aaron’s .thay like to f**k me . never be there stuff again. Thay lie to me .and don’t want to warranty my TV’s out . I had an 86 inch TV that went out and I had a hard time getting them give me another one they went out when , so I asked to give me a 75 in place of the 86 inch TV I only had four week and a half and now it’s out they say they ain’t going to want to get out no more they lied to me and they told me that you going to start me off where I was at was paying on the 86 in but now they didn’t I’m buying a whole new TV all over again . Is 75 in Hyson TV I just got from them I’m starting all over again only have for a week and a half and now it’s out never going to buy another s*** from them again
Had the most terrible service at the Aaron’s in Gadsden Alabama, tried to pay on my account and they told me I couldn’t && that they wanted their merchant back . Which I had spoken to the man a couple days prior to tell him I was out on maternity leave unexpectedly so he would have to come and get the product he schedule to come on a Wednesday I waited and no one showed nor to mention I told them I was moving . So I came up with the money to pay and 2 days later they called saying they wouldn’t take my payed and being really nasty with me calling me a liar and that he wasn’t going to put up with me for the next 2 years and I have never had anyone talk to me like that and I even told him I was going to come to the store like planned the manager and the lady in the office where beyond rude to me
I need help with my account – Something is wrong and I sure in that store everybody don’t work good …. Something is happening – And nobody want help … Nobody – Bad Service- Is incredible – Haines City Fl Store Need Attention Very Soon … Manager’s Area ( This guy is Repugnant). Store Manager (Mike), Accounting Employers ( Grace) thats bad people ….. Very bad …
My experience that JUST happened 8/2 with the Aaron’s on Venture Drive in Duluth, Ga!
They picked up (unannounced) the 65″ TV and fireplace I was leasing on Monday July 29th and returned it to my residence (unannounced) on August 2nd saying they couldn’t take the merchandise back because it had a cracked screen. When they brought it back(unannounced) they left it outside the door in the open hallway of my complex and left the paper of someone to call with my son with no explanation of why they brought it back.
If the screen was cracked, Luis would have noticed it when he turned the TV on when he went into the room that had to be unlocked with one of the only two keys that open the door! Luis would have felt the crack on the front screen where a hand would have been holding it, if they picked it up with two people instead of ONLY Luis carrying it down the stairs. If Luis or one of the other two Aaron’s people there had of protected the TV before moving it, they would have noticed a crack. If they had of protected it once they put it in their truck, they would have noticed the crack. If it was cracked and not working like it is now, they would have seen what is NOW an unusable TV and said SOMETHING to ANY of the 4 ppl over the age of 18 that were there, someone would have called me about it and they would have left it and advised me to contact the store because they can’t sell broken merchandise and work out a payment plan. But THEY DIDN’T!!!! I even spoke to the person (Luis) that unplugged the TV and carried it downstairs by himself BEFORE he even entered the room to verify he was there to pick it up. He asked if I had the $400 to catch it up, I told him I wouldn’t have it until my social security deposited on the 2nd. He said he’d check with his boss, put me on hold, came back & said they couldn’t wait anymore & had to take it. Luis said they didn’t have to take the washer & dryer since my son’s account was only one month behind and he worked out a plan. I said ok and my friend Dorothy unlocked the door. I THEN got another call a few minutes later from my friend Dorothy that they were taking the washer & dryer too. Finally, I told her they could take it but it was up to my son for the washer & dryer since it was his account for those. They took all of the items and NEVER called me to say there was a problem with ANY of the items.
4 days later on April 2, they dropped the TV back off (unannounced) and left it outside the door. Luis told my son to advise me to contact Josh after 5:30pm.
I called the store at 5:38pm- the lady said he was busy and gave the phone to Luis. Luis said he’d relay the message and have Josh call me back. I called again at 6:42pm and was advised again that Josh was still busy. At 6:44pm I had Dorothy call on 3- way to ask for Josh because I could tell at this point he was ignoring my call. She was also the person that unlocked the door for them on Monday so they could get ther merchandise so I wanted her to be on the line anyway. I questioned why the TV was returned and if there was a problem, why didn’t they say anything on Monday when they took the TV since the crack is CLEARLY visible and would have been noticed before it was unplugged and removed from my home. Josh just kept saying the TV was damaged before they took possession of it and that I’m still responsible for paying the balance. Josh got upset because Dorothy called him, and the people consigning his story, liars and cheats. Josh THEN said to me, “That’s why you’ve been avoiding our calls because you knew the TV was broken.” At that point, Dorothy REALLY started yelling at him, and Josh started yelling back at her. I kept trying to get them BOTH to calm down. Dorothy told him we have pictures of the TV working and Josh didn’t believe her (or me). He rattled off the email faster than either of us could write it down and said to send him the pictures. Dorothy said we were sending them to corporate NOT to him. She then proceeded to keep calling him a liar and he said he was hanging up and after another 30 seconds he did. I DO have picturs to prove the TV was NOT damaged prior to them picking it up. It seems like they have found a scam that benefits them. Pick up merchandise that’s in good condition, figuring clients won’t actually have a picture of it, they didn’t have anyone that CAN sign paperwork before they leave to verify the condition of merchandise, and if they damage it, blame the customer. This is why I am at the corporate offices today.
Good for you
I am behind on a queen bed so I called the Aaron’s on Whitehorse Rd in Greenville Sc where I got the bed and let them know to come get it. I also informed them the dates that I will not be home due to a necessary trip out of town. The man then proceeded to tell me that if I am not home when they come then I HAVE to make a payment. I am NOT stupid. I gave you the time frames so make it work or wait. I have the other account caught up in full. Therefore they will only be getting the bed. They may be able to get away with bullying others into money they cannot afford. I will not be the one. I am not refusing to give the merch back. I waited a week to get it on their terms. Therefore they will pick it up when I am available. I do not understand why people think that being the biggest d*ck in the room will get them what they demand. Trust me when I say I have survived bigger a$$holes than this company employs. So just calm tf down and work with customers. Kindness gets you farther than what this jerk tries to do.
I leased a washer/dryer and a large screen TV at the Aaron’s location in Richardson Texas, and was pleased with their customers service- which made me feel better about paying a little more for the products. I received a call from my rep who told me that my accounts will go to another one (Dallas Store no. 0188) because they are shutting down theirs. I thanked him for his call and called him a couple of days later to make my monthly payment. A few days later I started getting calls from the new Aaron’s location in Dallas, Texas/ Store no. 0188 on Abrams Rd., wanting their payment. This went on for 4 days straight, each time I told them that a payment had been made. Each time they said that they will look into it and it was probably a mix up because of they took over the Richardson location. . Finally, on Saturday morning a very rude person named TONY JENKINS called and identified himself as the GM for the Dallas location store no. 0188 that took over my account and asked me what time will I will be into his location that day to “PAY HIM HIS MONEY”. Again, I told him that a payment had already been made- and again, he told he that he would look into it. OVER THE NEXT 2 WEEKS- TONY JENKINS CONTACTED ME EVERY DAY INSISTING THAT I NEEDED TO GO TO HIS LOCATION AND “PAY HIM HIS MONEY!” Finally, I told him that I would personally go to his location on that following Friday to make my monthly payment. I fought Friday afternoon traffic and got to his location to pay him just before they closed. TONY JENKINS was not there and they would NOT ACCEPT MY PAYMENT because they were TOLD BY TONY it was only a partial payment- although these terms had already been discussed earlier. After a heated discussion, I left. 20 MINUTES LATER I RECEIVED A CALL FROM TONY. HE TOLD ME THAT HE WAS AT MY FRONT DOOR TO REPO MY WASHER/DRYER AND FLAT SCREEN TV. I BLASTED HIM AND TOLD HIM TO LEAVE AND I WOULD CALLED THE POLICE IF HE WAS STILL THERE WHEN I GOT HOME. WHEN I ARRIVED AT MY RESIDENCE, I FOUND HIS CARD ON MY DOOR. The calls kept coming- from TONY JENKINS store no. 0188. Finally, I told him to call me on the 1st of August for my payment. On July the 31st at 8:30pm in the evening I received a call from TONY JENKINS demanding “his” payment. I FOUND IT ODD THAT NOT ONLY WAS HE CALLING ME THE DAY BEFORE WE AGREED ON, BUT HE CALLED ME AN HOUR AND A HALF AFTER THEIR STORE CLOSED AT 7PM!!!! I told him to just “COME GET HIS STUFF.” HE TOLD ME THAT HE WAS “REALLY, REALLY LOOKING FORWARD TO COMING AND GETTING IT HIMSELF!!”. We set up a time for his visit in a few days, where I’ll have the POLICE at my place to make sure that there is no trouble. WHEN I DO THE MATH ON HOW MUCH I’VE PAID AARON’S FOR THEIR PRODUCTS OVER THE MANY MONTH SINCE I BECAME A CUSTOMER AND LEASING THEIR PRODUCTS……….. I’M AND IDIOT FOR EVER THINKING OF USING AARON’S IN THE FIRST PLACE!!! Putting people like TONY JENKINS IN A POSITION OF GM TO TERRORIZE YOUR CUSTOMERS is not only ill advised, but it may also put AARON’S IN SERIOUS LEGAL SITUATION!!!
I have an account in the Lauderdale lakes office in south florida. I called and spoke with Jose on July 13 or so and explain that I have to wait to get paid. I made arrangements to pay on July 31 unfortunately have gotten sick in the last few months. with the copays the coinsurance for different exams and the medications I have fallen back, I tried to explain whats going on and he wouldn’t even listen… I got a couch, recliner and tv almost done paying it off and he threatens me to come and pick it up. I have in the last few months been diagnosed with bilateral lung disease, copd and heart failure. you cant you company be compassionate to give me a break and not threaten me? believe me if I could pay it right now I would because it will be one less stress factor. I have rented from your company before and paid it off. I am trying my best I don’t know what else to do without robbing people. I work everyday and im trying hard to make ends meet. he gave until Tuesday.
Good Evening,
I rented-to-own a 2 pc Recliner Sofa Set from your, now closed Rockaway Parkway, Brooklyn, NY 11236 location back in Sept. 2018. I made steady, on time payments and also signed up for your protection plan which was an additional $10 which insured that I would receive any repairs or replacements from your establishment when needed.
Fast forwarding to January 2019, the now closed Rockaway Parkway, Brooklyn, NY 11236 location, was in the process of closing down when I realized that 1 of my 4 Recliners, which had never been used, was not functioning properly. I called them to inform them of the issue and explained to them that I never used that particular Recliner since I bought it because my Christmas Tree, being a 9 ft very large tree, takes up so much space in my living room I had my sofas in an L shape which blocked that particular recliner from use.
It was not until mid-January that we tried to use that Recliner, as it was then Super Bowl Sunday and we had some family over to watch the game. When the Recliner was attempted to be used it did not open. I contacted Aaron’s on Rockaway Parkway, and though they were closing, they ensured they would have someone stop by to inspect the Recliner. Low and Behold, the date and time that was specified was the exact day and time they arrived. They realized the issue what not damage, however, a manufacturing issue which would take a small fix but they did not have the tools. I was informed that they will relay the message to the manager and he would get back to me. Just a day or so before they were set to close the manager, indeed, reach out to me and explained that his store was closing and my account was being transferred to the Atlantic Ave, Brooklyn, NY location and someone from that location would reach out to me.
Now, this being February at this point, I had not heard from 1 individual from this location and my account was still up-to-date as I was on Auto-Pay from the Rockaway Parkway location. March goes by into April, I still had no correspondence. Then in April I get a call about a missed payment and I was confused as to how that can be possible as I was set up on Auto-Pay and had never missed a payment in 8 months. I made a payment on May 25, 2019, for $208, which I will include an attachment below.
I then inquired as to when will I have someone available to service my Recliner, which should be detailed in the notes in my account. No one was aware about what I was talking about. I then contacted customer service with the issue a week or so later and asked to have my account sent the Ozone Park, Queens location as 1, I felt that the customer service at this location was unacceptable and 2, the Ozone Park location is much closer to both my work and home. Customer Service reached out immediately and I explained to them that at this point I will not make a payment until I have my service completed. This situation was, at that point, going on for over 5 months.
They expressed to me their apologies and I was immediately transferred to the Ozone Park location. I then was contacted by, what I assume is the manager at that location. She expressed that she will have someone contact me in regards to having someone service my request. About 2 weeks later I had an individual contact me about coming to look at the Recliner. He was only available early in the morning and my schedule would have me at work the majority of the days he was available. He then called back around another week or later and set a date. I sat on this day, in which I cannot remember the exact day, no one showed up.
Then towards the end of June the calls began to come in about the fact that my June payment was not made, again I stated that I will not make a payment until I have my service completed. I then made an appointment with a “sales manager” in the Ozone Park, location for a Wednesday for an individual to come and look at my Recliner. I waited, again, all day, and no one called or came. Someone from Aaron’s then came to my home around the 1st week of July, 2019 inquiring about a payment and again I stated to that individual that I will not make a payment until I have my service completed.
I then got a call from a (845) 454-3555, on 07/15/19 from a representative from another Aaron’s location about servicing my issue. When I called back an associate took my number down and said he will have his manager give me a call back. I never received such call to this day.
Now, today I call Aaron’s Ozone Park location and the “Manager” Mia picks up, I acknowledge who I am and I repeat, for the countless time, that I will not make a payment until I have my service completed. She then proceeds to state that I have not made a payment since May, which is incorrect and I need to schedule an appointment to have my furniture picked up.” For that, in which, I replied a schedule needs to be made for my service to be completed and she continues on with repeating the same thing. I then requested Aaron’s Corporate Number and she gives it to and continues to babble on until I say “Have a Great Day.”
With the true fact being that I am 2 months behind on payments, with 8 months of requesting the same service, I find your associates, as well as your management team to have incredibly poor customer service skills, as well as incredibly poor management skills. I do not intend to make any payment until my matters are fully satisfied.
I will send these comments to every possible source, including the BBB, until this matter is fully resolved. Once my issues have been resolved I will then make the due payments, without any late fees, simply for the ill mannered, lack of respected and unprofessional staff and management hired at your various location.
I am very upset with the store in Winnipeg Manitoba at 1395 Ellice Avenue.
I had called to let them know I could not make it up to the store to pay my account on the due date of June 20, 2019. I went in today June 21, 2019 and not even a full day late they charged me over 20 dollars in late fees.
I have been a client of Aarons for years and never has this happened before.
When I called they said no problem we will see you tomorrow. Not once did they mention the late fees. Bad customer service Aarons. Not Cool
I saw Mr. Loudermilk on Fox this morning. I am from Atlanta, worked bagging groceries at Colonial Grocery Store at Lenox bagging groceries. We heard Aaron Rents on Buford Hwy was paying better so my friend and I went to work there.
Jack Pifke (deceased) was VP. I washed dishes from party rentals while working my way through GA State.
Just got a thrill from seeing Mr. Loudermilk this AM had many wonderful memories. Bless his heart.
Would love for family to know. Thank You Ed
I have an account at the office in Columbia, Ms area. My personal account have been debited 3 times since I been with them. I have called and the first time the manager reimburse it because I told him that was illegal and I did not sign any form to do so. I just paid my first bill with my card and he kept my info on file. The second time it happened he only reimburse half. And so today it has happened again and Im very upset about it. I need to know what to do before I go a little further with my bank account being hacked into!!
Been with Aarons 7 years never missed a single payment paid out more than 16,000 dollars on stuff i have rented and there is no better store than Aaron,s to rent from i love them they will work with on your payments or things you rent from them.If something is wrong with it they will try to fix it or trade it out.
Years ago I purchased an all in one computer and sent itbin for repair and when they brought it back the screen was cracked and was told too bad. I owed $150. And I let them sue me. Fast forward I a few years and I got a new dishwasher and paid it off early BUT THEIR STAFF without my permission tried to run my credit card (illegal). Their staff said lets make your experience a better one on a different item once the dishwasher was pd. But when I went to rent another item they was as nasty as can be. They are refusing to report my speedy payment history (and their website says they still do that) I’m filing claims with places like BBB Federal Fair Trade & attorney general. They are liars and cheats as far as I am concerned.
I need the main office number to talk with soneone about the bed bugs that we got from arrons it was in a bed we was renting from them and its in my yard they wont come and get it out of my yard i have been asking for a week now to come get it.and they wont.y hate arrons i wont never be back and telling everyone else about getting bed bigs from yall.
Corporate office number is
(678)412-3800
Or
(214)466-8100
Thanks for letting us know the number had changed. We have updated the listing
Got a lawn mower and paid the first month and came home it doesn’t work. Called the Kendallville IN store where we got it from. And we asked for a refund mind you this is the day after. Said NO Refund. We have paid off numerous things through them. Im PISSED… And it will take them a couple weeks just to fix it. THERE A JOKE PERIOD. NO MORE. I WILL MAKE SURE EVERYONE KNOWS. The workers there are mean and nasty to customers. I WANT A REFUND PERIOD!! Or i will have my attorney deal with you. Im sick of being treated like sh$t. This all started in the last year. We have paid off so many things. This is not the way to treat good customers.. (Used to be) NO MORE. I will take my business to Rent A Center or elsewhere and make sure everyone else does to
I got my son aomen pc and the dam thing didnt work so i took it back and they told me the same thing no refunds bullsh*t i said im gonna get my moneyback
I have been dealing with the Aaron’s in Omaha Ne or sometime and had pretty good relations with them. Recently things had seems to go downhill called the store quite a few time to see if they would pickup a stove that caught fire. The fire department put it outside the house. It took me calling the corporate office before they came and got it. Now my home was flooded in the recent disaster here in Nebraska. Called the office here and did not receive a call back until my payment came due. Asked if there was anything they could do for and was told no. Because I did not carry their insurance. I will continue to make these payment until it has been satisfied. Then I will part ways with Aaron’s.
Their is a driver name Alex his Spanish he works at the Aarons located
13542 University Plaza st Tampa FL .. The driver name Alex he do the DRUG CALLED (COKE AKA WHITE) on the job while his in the work truck, before he go into the Customers house…. Someone needs to drug test this man, that bad business for Aarons .. Now I did call the job and I spoke to a lady and I told her about Alex but she’s telling me if she was to tell on him, than everyone else going to be drug test and that she cant be tested , no I didn’t get her name but it was a female . I will be reaching out to Corporate !
Greetings. I have completed multiple contracts before your 2018 date of ” we no longer report good standing credit ” I have called the retention center multiple times and used the proper extension. I left my name, account number, phone number and requested they call me back about reporting my good standing to the credit bureau. I’ve been doing this for 2 months now. Who do i need to contact to get this done since your employee that’s in charge of this is failing your company. I’d like to handle this ASAP.
PURCHASED BACK IN 2014 WAS NOT SATISFIED WITH THE MERCHADISE RETURNED IT OWN NOTHNG AND NOW ON ONE HAS ANY INFORMATION NOR WILL THEY REMOVE IT FROM MY CREDIT HAVE REACHED OUT TO CORPORATE OFFICE AND THEY STILL HAVE NOT RESPONDED TO MY REQUEST.
What I would like to know is do you fix any of these complaint’s or does the corporate office staff just read them and blow all of these customers off ???? Aaron’s has a BIG problem and it looks like some one needs to clean some house at all the Aaron’s locations. It is sad to see that Aaron’s does not care about there customers and I’m really surprised your still even in business with all your bad customer service. It makes me wonder how much Aaron’s is ripping people off and it would not shock me if you were. From what I can see from reading all of these complaints the CEO, PRESIDENT, VICE PRESIDENT AND OWNER COULD GIVE TWO SH*T’S LESS ANOUT THERE CUSTOMERS.
I cannot find any number, address, or e-mail to file a formal complaint on a manager at an Oklahoma City location. Can I please be contacted immediately or I will be forced to go to the Better Business Bureau.
I took my mom into Aaron’s in Hillsboro Oregon she needed a new washer & Dryer I bought my set from the Hillsboro store and they were great I just paid it off this is why I took my mom to them. it was on Saturday 3/23/2019 and we dealt with Abi Montano sales manager my mom filled out the paper work she also did the option to have Aaron’s take the payment out of her checking account each month do to she is on social society and her payment would of been late every month because Aaron’s only lets you make payments on the 1st & 15th of the month and my gets paid the 3rd Wednesday of the month. Abi tell us that her shipment comes in on Monday she will call my mom on Tuesday to let her know that it came in and give her a time for her delivery for Wednesday, well we never received a all from Abi mom ended up calling the store was told Abi will call her back we still have not heard from Abi and it’s Friday 3/29/2019 9:23 am. so my mom called again on Thursday 3/28/2019 she was then told oh yeah you are set up for Friday but we can’t give you a time REALLY. so I called and this is what I was told we will be there any time between 11:30 am to 5:00 pm and will call you 30 min before coming out (WE WILL SEE IF THAT HAPPENS). Then on top of all this Aaron’s call my mom’s phone this morning Friday 3/29/2019 and tell her my account is past due, I call them back ask why are you calling my mom’s phone about my account he tells me because your phone is disconnected I said no it’s not because I just called you from it. I told him you can not call my mom and tell her crap about my account and Abi told me I have till the end of this month to bring in the $22.00 for the laptop I purchased, he said well I’m the accounts manager not Abi. Aaron’s big problem is your stores are ran by KID’S that do not care there made some kind of manager and there only there to get a paycheck, they have no work ethics or customer service skills and I’m very disappointed on how they are treating me and my mom. I thought they were great when I bought my Samsung washer & dryer but now that has changed. I sure hope something/someone takes care of this but I really have my doubts I would like a call back please 971-371-XXXX and my phone is NOT disconnected. I will all so be getting in touch with the BBB
I have reached out numerous times to both my local store here in El Dorado Arkansas 71730 and the corporate office in regards to an issue that occurred on 2/28/2019 beginning at 12:30 pm and ending on 1/1/2019 at 5:30 am in regards to and Aaron’s employee that left my water on knowing it was leaking and stating he was gonna return shortly to fix the problem and never showed back up. I filed a complaint with my local store and was told I would hear back from the regional manager to resolve the issue by Atleast the end of the day Tuesday. I was told that if I did not receive a call by then to contact the corporate office again. Still have not had any progress with this issue and the problem at my residence (XXX Emma dr El Dorado Arkansas 71730) is getting worse. I have some estimates for the damages and still waiting on a few company’s to respond back for the rest of the damages to be estimated. If someone would please give me a call at+1870312XXXX it would be greatly appreciated. Thank you!
This is my first purchase with your company and before I can get my purchase I have already been disappointed. I got a call stated their is only two staff members working and my delivery and installation has to be rescheduled. Remind you my purchase was made on Saturday 3/2/19 and delivery for Tuesday 3/5/19. I had found a way to get it to my house today then called back for the installation and I was told it would have to be Saturday 3/9/19. Very disappointing. The person I had pickup my purchase said he saw three employees working standing around not sure why they told you different and had told you that your delivery had to be canceled. Not only that but I also was looking at these hoses that was included for the washer and I notice one of the hoses looks to be cut and now I worry I will have to wait even longer to have my purchase up and working. I see Saturday when they come to install (hopefully) they are going to say they have to get a new hose and come back another day probably far out. Please help me with this frustrating problem. Let me be glad I chose Aaron’s. My contact is 513-492-XXXX. I purchased at the Aaron’s in Hamilton Ohio
Thank you for you time,
Crystal Leverenz
Mike a staff member from your bastrop store is rude I was told I had to have a credit card on file or I could finish paying off my items . Not everyone has a credit card this is not the only time he’s been rude.i would like to know if I need to change stores or just return items. That’s bastrop Texas hopefully this can be worked out
Love your store and furniture! But, unfortunately I am going to RAC across the street due to financial need they offer 6mos same as cash. I called to allow you to offer same and I would stay true Aaron’s client. Was hoping you would have 6 mos SAC in February this year and was holding out to buy
Lost Client
Tricia
Been trying all week to make this payment and the system would not let me we have bought and payed several things from you and was so disappointed in the reaction we got today from the Quincy Il store as I said I tried to pay and system would not let me tried to tell the lady I work 12 hours and can’t make or take calls at work she was very rude
To whom it may concern
I have a complaint on one of your employee of your Rosenberg store. I don’t know the guys name but they should know in the office who they sent over here. That guy is very rude and unprofessional. From the street he was yelling at me being loud and rude. He has come over before and given information about my daughters account how much is owed . You know by law that’s not permitted.
Hi Emma,
OMG the Hillsboro store just did that to me today they called my mom’s phone told her I owe them money. I called them back asked them why are you calling my mom he tells me your phone has been disconnected I told him really well I’m talking to you on it now. I told him you cannot talk to my mom about my account. I’m going to call the BBB and turn them in.
I need to have someone call me ASAP in regards to my mother’s experience with one of ur stores. My number is(501) 744-XXXX and the store is located in Benton Arkansas. Ur management and staff was very rude and she was delivered a damaged tv and just know received a replacement but now she cannot watch cause they didn’t hook up nor did they bring book or nor did they bring a remote please contact me asap
I have a complaint about one of your employees at the yucca Valley store her name is Angie please get in contact with me thank you
Hey I just wanted to figured out if there is anything I can get help with over the past three years I have had good experiences with Arrons and have gotten over $5000 of stuff with you guys and the other day was the worst experience I have had the workers were scheduled to deliver my couch to my house Monday and they called me knowing after the first one that I was at work and my fiancé was home and kept telling me oh loathing the truck now and then we will be over and did this six different times and we live five houses from the Herkimer location and then they came 3 hours after the first call was made and got the couch onto the porch and it wouldn’t fit and I told them all they had to do was pop the pins out of the door to get it in the house and have room to spare and they got it against the door and the ln rufused to go any further or take the door off because they didn’t have a screwdriver or tape measure on them and proceeded to tell my fiancé we are gonna go and get a tape measure and loaded the couch back into the truck after she had the screwdriver and was going to take the door off for them and they left and I called the store and they said oh they should be there now and I told them yes they were and wouldn’t go any further because they said no matter with the door on or off that it would not fit without knowing the width they needed so I left work to go there and had to get it myself and load it myself and brought it to my house and loaded it into my house myself I was wondering if there is anything I can get from this bad service I had this day after getting a bed set table couch tv dresser living room seats and rugs from them and then this happening after putting so much money into this company and then the change of staff the past few months ruined my time with the company would like to hear back from you soon thank you
– Brandon reed
Good evening I just got off the phone with your St. George location in regards to my payment I made online, I simply asked why for the second time I was charged the 5 dollar fee when my payment was indeed made on the due day and for this month (01/15/2019) I do have a screen shot of the time it was made. Rather than getting some sort of solution I was met with a curt and rather “it’s not my problem” tone and attitude, if you could please help me with this I would greatly appreciate it, thank you very much
-Jennifer Y.
sharonbradley0904@ gmail.com
My name is Sharon Bradley. I purchased a bedroom set on January 11th from the Aaron’s on king avenue in Bakersfield California. I was told that my bedroom set would be delivered On Tuesday between 3-7. I call around 4 to see when my bedset would arrive, and they informed me that my bedroom set would be delivered following 2 days. I spoke with a woman by the name of Elizabeth. She was rude, unprofessional, and completely incompetent of helping me in any way. A new sales manager at that!!!!!! I was cut off mid sentence, spoken to unprofessional, and was told that if I wanted to come and get my money back to feel free to do so. I asked if I could speak to a supervisor and she just kept me on hold for 20 minutes. That’s when I spoke to Eric. He was very professional and informed me of what happened. He apologized for Elizabeth’s behavior, and for the inconvenience that it has brought upon me. I am very new to Aaron’s, and have had heard many good recommendations for them;however, if this is how I am going to be treated, my family and I will be looking elsewhere for future furniture.
I was lied to from 2 Aaron’s
Stores. Franklin waynesville and Sylva
I rented a washer and dryer and paid for it up to January first of 2019 the delivery people put a hole in my wall and arron’s says they can send someone out to give me a estimate ok we that. I have called the store in miamisburg west carrolton ohio Numerous times and they keep coming up with excuses and the staff people are rude. So now we will see what happens in small claims court. Aaron’s is a very unprofessional busy and would not reccomend them and they need to tell their delivery staff to keep their comments to themselves.
Ur Ferndale office is HORRIBLE!! The way they talk to customers and threaten me is unheard of!! I need to talk to someone about this today!!
I went into Arron’s today in Fairbanks Alaska. My intentions were to purchase/lease a new 65 inch tv. I have bought from Aaron’s in the past and all experiences were great. Today was a different story. All the prices were miss labeled according to the sales rep. They had two 65 inch Phillips tv same make and model in displayed in front, one had $179.00 24 months and the other had 109.00 24 months? When I asked the true price he stated it was $134.00 18 months? Then states “Oh man she missed marked them”. My tv that I purchased from Aaron’s about 4years ago blew this morning so I really needed to replace it. So after all the confusion I just settled for the Phillips 65 inch at 134.00 18 month. I filled out all the paper work and everything. Then I was told delivery would be on Wednesday! 4 days from today! Due to them being short staffed? I asked if I could haul it myself. I was told it had to be approved by a manager. I was ok with that but then told there was no manager on duty until Wednesday? I was so confused that they did not have someone next in charge to get this approved? I also wondered why they did not have some sort of paperwork that would allow me to sign and take the tv and be fully responsible for any damage once it left the floor like most places? All in all I am very disappointed in my experience today with The Fairbanks Aaron’s location.
Jodi Garcia
907-388-XXXX
jodigarcia82@y ahoo.com
fairiesanddragons@ hotmail.com I am very upset with your store on state road 7 in tamarac (store F1036) I rented an Xbox one in nov for the special price of 20 on Black Friday next payment due on Jan 1,2019. Went to take it back on dec 20 and they wanted to charge me for returning the item because it didn’t work with my other Xbox games and the manager was very rude to me.i am currently renting another refrigerator because the one I rented and payed off was going bad.
they gave me a couch that had bed bugs all in it so it’s like it’s been like this since day one so they spray but it ain’t happening so it’s not like I feel like I don’t know but it ain’t right so I feel like I just put money to some that I ain’t even worth it but she behaving
I am a recent Camp Fire survivor in Northern California. I had a Queen Bed from the Aaron’s in Chico, CA. The fire wiped out my entire home, my entire community and everything I owned. I called the local location and was transferred to their account manager. I want to say his name is Paul or Sean but to be honest the two times I spoke to him I was I distraught and didn’t think to take the name. I called him 2 days before my bill was due just 3 or 4 days after the Camp Fire wiped out the entire town. I wanted to find out what happens in a situation like this. He said he would put me on a “list” and pause my payments until “Aaron’s figures out to do with” me. Like I was an issue needing to be resolved. I was actually fully expecting to pay for it before I called but hoped they could freeze or put a hold on the account while things settled. Nine days later I’ve received no call or information from the account manager about what I should be doing or what Aaron’s decides to do with the people who lost the items they were paying off. What I did receive was the $90 monthly charge that I was promised wouldn’t go through until I was contacted. I called the account manager that morning and I was disgusted by his attitude and his willingness to brush me off. Yes, it’s only about $90 but at this point my family was in an R.V. just starting the process with insurance and things were BEYOND tight. He then told me I need to stay current while they supposedly communicate with corporate about the insane circumstances. He told me it sometimes happens when your account is on auto pay. Refused to refund it, never apologized showed no care and treated me like an inconvenience. He again assured me my card information will be removed, auto pay will be shut off and I will receive a communication before anymore money is taken from my account. And here I sit on December 18th with no communication from Aaron’s but yet another charge that I was promised would not happen. As I begin to rebuild and find a home I can promise Aaron’s will NOT be the place I replace ANY of my furniture or home or any of my items I lost. I hope Aaron’s will make this right but honestly after my experience until this point I really won’t be holding my breath.
I leased a softer bed due to my back problems. Herniated disk, and fractured tailbone. I leased it and after a month of having it give or take there would be a divot or a large indentation where I sleep. I toss and turn at night due to my back problems and as I toss and turn I am assuming that the padding gets pushed to the sides. I called and spoke with one person and they said I would need to talk to the one who handles claims and that deals with the warranty department. Never once spoke to the actual person that deals with claims or the warranty department. Ive had this bed since April. And Ive had this issue. First they said they needed pictures of the bed. Didnt once say anything about the tags. A few weeks go by and the only phone call I get from them is about my payment. Which is due on the first but it was supposed to be set up in the system that I would come in on the 8th and the 23rd of each month because thats when I get paid, and everytime they call they say okay I will put it in the system so no one calls you about the payment. And every month they still call! Which is another issue that I have with Aarons in my town. With the bed, I have sent pictures of the bed and no phone call about that happens next so I call and they tell me when I call to take a picture of the tags. So I have to take off my bedding and the mattress cover again (did I mention my back problems?) and I take a picture of the tags. I send them to the email. a few weeks go by and still no word from anyone at Aarons except oh! About the payment! Of course! They tell me that the payments that I was making at that point were going to be going to the new bed. Which I very highly doubt that now or they will deny saying it. So I call back to see how the process is going with the warranty. And this time I am talking to someone different. I always have to repeat why I am calling to remind them because its not like its in the computer? So I explain why I am calling and this person is telling me now I have to take a picture of the front and the back of each tag and email it. I have to do all of this again for the 4th time? Ive bought a computer from Aarons and have the ownership papers. And Ive never had an issue with them until now. Im at the point where I will take my business elsewhere and give them the bed back. This has been going on since May I believe and still nothing has been done. Just that I have to take pictures and send them 4 different times in order for their to be a warranty taken out on my bed and for me to get a new one.
Have you considered investing in LED lighting for your stores? If i can show you a 20% to 30% return on your investment would you be interested? Allow me to do a site survey at one of your stores and I can show you how this return is possible! Contact me soon and I can show you how this is possible!
Thank you
Kent Laity
Iris gave me a couch set to have bed bugs in it and when I rented it they came out and spread it and it’s been like that for the first day that I had it in there is like it and got worse so it’s like I feel like the money this I pay for the couch and then he would help it all so I feel like this is some for the health department to look at Christian need to do something about it
The Samsung washer I bought from Aaron’s has quit cycling again for the third time. It has been in for repairs twice. When I tried to use it after the first “fix”, it wouldn’t cycle at all. This time it worked just fine for about a month or two, then stopped cycling again. I called the store in Norman, OK yesterday and was told that they would have to talk to the general manager and would call me back. No call. Same thing today,,, was told they would call me back in a few minutes. I’ve waited hours,,,no call. I feel like I’m getting the “run around” here. I need a washer. If it can’t be repaired , and apparently, it can’t , then bring me a new one that works. Thank you, Rosemary Wintjen
Someone needs to get back to me about a situation I’m having with your stores in Las Vegas and in Mesa Arizona the staff at both places are liars unprofessional and disrespectful all of them white men who don’t have s**t and are abusing thier position of authority. They better not call my house ever again after business hour!!!!!! I expect to be contacted about this situation!!!!!!! I’m tired of your stores staff.
Good Evening
I’m writing to make a complaint about your staff at one of your stores here in Mesa Arizona, I opened my account here in August of 2018 and in November when my bill became due I was unable to make my payment and soon after I was admitted into the hospital due to a nervous breakdown. I want to make a complaint about the staff at this store they have been unprofessional and disrespectful, I receive calls from one person and then someone else three different men have called me demanding payment for something I didn’t even have in my hom, I’m not really well and I’m still recovering. I don’t appreciate receiving calls after 9-5 anything after that is not acceptable and this person name Charlie better not ever call my phone I don’t want to deal or speak to him ever again. A bunch of misfits!!!!!
I would appreciate someone getting back to me as soon as possible for I am stress out!!
Thank you
I have sent two other emails about my daughters laptop that never worked properly! We went back to the store in Richfield, when it was still Aaron’s, and waited patiently for the fixes numerous times without it ever working right! They sent us a new one way later than promised and it now doesn’t work either and we know why…because whoever “fixed” the other one put in bad parts and it was going to fail no matter what. I believe it was done intentionally and want it replaced! Would appreciate communication from someone as that has been a big part of the problem all along!
I’m Tammy Sullivan of Mobile Alabama I have been doing business with this company since 1995… When I finish this account I have now, I will never do business with this company again. (Spring Hill Ave. in Mobile) Mis. Ruby your employee is the reason I kept coming. You guys have lost me as a Customer!!!!
Hi I’m writing to inform you that I’m filling harassment charges against your company. I purchased a stove from the Aarons in Alabama that was supposed to be new but was sent one with messed up burners and a dent on the side and it had roaches in it so I called the store manager about it and was told I would get another one but they never brought to so I told them to come get the one I had and they still haven’t showed up to get it. That’s not my problem it’s sitting in my shed where it has been for 2 yrs.
I have concerns about one of you guys store I feel like I been cheated out my money I have called three days in a row with no answer just run around I really need to speak to someone
arkansasboy82@ gmail.com
Hi, I’d like to file a complaint about the Laurel, MD branch I’ve called two times about a Samsung Washer and Dryer that was delivered to me the washer wasn’t leveled so when I run the spin cycle it jumps all over the place and vibrates really loud I’ve been unable to wash clothes because of this issue two times I’ve been told that the manager would call back and hasn’t. Im stationed in Annapolis, but live on FT. Meade so there has to be some type of planning to get the technician on base. I’m on the verge of just returning the equipment and looking elsewhere this has been the absolute worst experience ever!!! The only time that I’ve received a call is about payment for equipment that I received the day of delivery.
Worst costumer service I have ever seen or dealt with. Very unprofessional and very weak employees. This is not a place I would ever recommend. Free set up and delivery my a**. I have never been so made and rude to someone until yesterday 10-19-18 and on 10-20-18. They can handle a person yelling at them for not doing heir job. Worst rent own place around.
I think that Aaron’s is a fraud, they follow you around in a public store and make threats, or they call the police on you cause you don’t want to answer the door, but they wait in the parking lot for 20 minutes which is stalking they like to harass people.
I may live in Lewiston id but the Aaron’s needs to get shut down. THE PEOPLE WHO WORK THERE ARE RUDE
Im tired of dealing with my store and getting d**ked around
They first use pictures to lured you in a deal. That got me until I pay online then I realize is a ten piece instead of a 12 piece. Then I have to purchase the dresser drawer separately. You set up your online account then it won’t be able to go beyond the first three payments you made so you can’t find a balance or how many payments left. If you call is like the balance always remains at $1000 + . I was a month behind they came and took the furnitures. Is a scam leasing to own, better off at the thrift store. Nothing is new as portrayed and all furnitures and electronics are from other customers.
They never honest, very nasty people with very bad customer skills, the furniture is as expensive as financing a car, financing a car is even better.
Advise:
-Never lease from Aaron’s rather do it with Rent A Centre
-Make sure is what you they advertise online that you get
-Make sure the furniture is brand new, if you lucky most of the furniture you get is recycled don’t be fooled by the spray smell
-Check your balance and always have your receipts cus they will try not to give you
-The lease you sign is a monthly payment with NO specified date (like on the 1st, or the 15th ..) or indicated amount (like $150:00) to be made. So don’t be fooled with late fees.
-If you a minority, any late payment is immediately subjected to be repossessed, you hardly see their stores in cities but in the minority community unlike Rent A Center RAC.
-They can’t give payment history like every other leasing company even when is your right to have a copy of your payment history.
-They go online to edit or make up reviews, falsely, get you trapped in doing a business with them
-Your personal information is not guaranteed with Aaron’s. Not sure of other branches but the store in Fruitland, Maryland is a horrible place to go to. I do NOT recommend to do any business with them.
we have a washer a maytag and it wont spin out the and you have to ring out the clothes out to put in the dryer have not been late on payment it been 2 weeks and they keep lying to us we will send some one out
I HAVE BEEN A CUSTOMER WITH THIS COMPANY FOR MANY YEARS, THIS TIME I PURCHASED A 55″ RCA SMART TV, WHEN IT WAS DELIVERED THE GUY COULDNT SET IT UP BECAUSE HE SAID HE HAD THE WRONG REMOTE AND WOULD BRING ME OUT ANOTHER ONE, NEVER GOT IT, I HAVE BEEN INQUIRING FOR SIX MONTHS FOR A REMOTE AN ITS THE SAME OLE SONG AND DANCE THEY LOOK THRU THE DRAWERS BEHIND THE COUNTER, THEN THEY SAY WE WILL HAVE TO ORDER ONE FOR YOUR TV, THEY HAVE PROMISED TO COME OUT 5 TIMES TO SET UP A REMOTE AND HAS NEVER SHOWN UP, BUT WHEN I WAS 24 HRS LATE WITH MY PAYMENT LAST MONTH THEY WERE BLOWING UP MY PHONE. I’M DOWN TO MY LAST PAYMENT AND AS OF TODAY 8/28/18 STILL NO REMOTE, I WAS PROMISED TWO DAYS AGO THAT SOMEONE WOULD COME AND BRING A LOANER TV WHILE THEY TAKE MINE IN TO SEE WHY ANY OF THE REMOTES THEY HAVE SENT HOME WITH ME WONT WORK, FIRST OF ALL I HAVE A SMART TV , AND A REGULAR REMOTE WONT WORK, I HAVE TRAVELED TO THE STORE BACK AND FORTH TRADING OUT WHAT THEY SEND WITH ME AND I;M TIRED AND TIRED OF WAITING ON THEM TO SHOW UP , 5 TIMES I WAITED AND NOTHING. I AM VERY TEMPTED NOT TO PAY THIS LAST PAYMENT DUE AT THE END OF THE WEEK.
Chris the store manager in Seneca Sc is extremely rude. It is ashame how he treats people
I have informed Aarons since 7/3/18 that my oven door needed repair since I have the warranty thru Aarons and my item has yet to be paid off I requested this through the Aarons on Wheeler Road, Central Islip, NY. I also purchase and pay for the Extended Warranty to cover all my products purchased through Aarons. On 7/3, I was advised by the person who came to repair my oven that he had to return to the store and could not fix the door. After not returning on 7/9 and my appointment being ignored with no phone call or no one coming to my home even after being placed in the schedule book I filed my 1st complaint and Nia the regional manager contacted me and advised that someone from Aarons will come to my home on 7/13. After that date I was informed that they had to outsource the repair to AllPro and register the product with Frigidaire, after a Month on 8/3 I called Frigidaire for status and was told NO ONE from Aarons called to register the product. I, Myself went to register the product and called AllPro to try to schedule an appoint and was then told by AllPro that NO one from Aarons called them because if they did they would know that AllPro does NOT SERVICE the Brentwood Area. I am very UPSET since I have to do all the work to have my own items repaired when I am making my payments and also am paying for an EXTENDED WARRANTY!!!! How is it that when it is time to make a payment Aaron calls me 5-6 times a day even when I make payments online. When I told that to Aarons in Central Islip, I was told what does that matter one has nothing to do with the other. I find that this has been the worst experience ever I have a Family gathering on SEPT 1st… Very Important and I do not have an oven for Over a month trying to just cook on a stove is somewhat very difficult with children. as to my 2nd complaint on 8/8 no one has even bother to call me not even the regional manager. My 2nd Complaint number is HSC0246774 and the 1st complaint number is #HSC0235815. I hope to have this resolved ASAP. Frigidaire Model #FGEF306TPF Serial # AF64002260.
I order 2 refrigerator’s one for my cousin and one me and waited all day for them and when they got here they wanted to drop them in my yard and go, they both had attitudes when they got out of the truck they expected me a man fighting cancer to carry them up on to my deck my self now mind you it’s been raining down pours all day, Aaron’s hires great people to work for them and yes they never took them off the truck they didn’t even open the door to the truck I told them to take them back. I will never order from them again, now they can come and take the bed, I order before, maybe I should have some one put it out in the yard and let them pick it up from the wet yard.
It turns out that it was the owner of the store in Hazleton PA. for them to do that to me, I had made a lot of purchases from them over the years and this is how they treat a good customer, never again I will make my purchases elsewhere,
I am currently renting with Aarons and the way they harssess you is very unprofessional. Having several different ppl calling you for payment and when you speak to these ppl they say they are going to put notes in the computer and the next day someone’s else calls you…. I talked to the general manager of the store I am leasing from. On June 4th my passed suddenly and the manager called and I let him know that my mother passed and if they could give me time right now to deal with that the manager agreed but the next day and beyond I got harrassing calls from different sales ppl… So bad that they even called me on the day of my mother furneal….. I understand this is a business and ppl need to get there money but when tragic strikes it has to be someone in this company with some kind of compassion and not just looking at money…. no matter how many ppl you talk to they don’t communicate with each other amd it makes a big mess I will never rent from a Aarons again cuz of this barrassing experience. When I asked to speak to someone other then the manager of the store I was told there was no one else I could talk to so I went to the web to find someone else… the store is located in rockaway NJ and the manager name is manny… regional manager
I purchased a bed from Aaron’s 2017 July. They picked out a mattress for me and braught it to my home. I’ve made countless complaints no one is contacting me. My account is now past due so it is in collections when I never recieved the merchandise I wanted to begin with. They fired a hole staff twice. Saying oo we must start over no I’ve been here and you guys don’t care. I stopped going to the store after the third time and picked out the bed I wanted I was even willing to take the display mattress they even said I could have it they would indeed give me that bed. I never got he bed and that staff was indeed fired as well with no resolution to my issue. The bosses name is jay he says thats his name and he will not release his last name. Aaron’s will not come take the product I do not want and they will not refund me. I need someone to contact me immediately and resolve this . Very unhappy and not willing to work with Aaron’s ever again.
⚠️!!! I bought a TV from Aarom’s corporation in 2016 and we had made 10 payments on time and then decided to pay off the rest in full. The manager of the store took our $1600 payment and told us that this is what they needed in order to settle the account. We were under the impression for a whole year that we had paid what we owed and were done with it. Much to our surprise we get a call saying we owe all this money and we’re late. We called them back to explain that we had paid in full and they say “yes we see the payment however the manager who took your payment, no longer works here so we cannot change it ,we have to talk to upper management”. I’ve called the store and the corporation several several times they always said the same thing and that they would call me back and of course I never received a call back. I called today To see if they had finally resolved the issue but much to my surprise again they tell me I owe $2000 still!!!!!! THey tell me that the manager gave me the wrong information when we straight up asked them how much would it cost to settle this account and they took our payment and then told us we were done. The person in upper management that I spoke with today told me that I had to make a PAYMENT by the END of the WEEK since it’s been so long as if it was my fault. He then told me I had to make ANOTHER PAYMENT in TWO WEEKS. I will never ever buy from this corporation again they are EVIL and GREEDY!! DO NOT BUY from them they will rip you off!!!
I can’t be leave all the complaints from this corporation. Well to be far the pearland Texas store is no better and I feel your complaints. The guy that comes to my door as well is also rude and looks like he’s on drugs and curses and threatening. He doesn’t scare me I jus shut the door on his face.
Also, I went thru the Harvey hurrricane and lost of the city lost everything in there homes and Arron’s was the first to say they will or be accepting any of ther merchandise. But was sure fast to want there payment.
I’ve been a customer for over 20 years and never experienced anything’s my like this with your company
The last few years y’all must have had big chang s because there’s been bad bad customer service and no respect for your customers.
And if your going to have people representing your company send them to classes.
just letting you guys know i will be paying 200 to you guys on the 29 of june this mouth and then on gst i will be paying anuther 100.00 then on thriym i will be paying the rest of it on the 31 of july all cont up my husband’s tv okay just letting you guys know.
plz right me back
Hello let me start off by saying I’m late on my payment. I understand that. But that is no reason to have someone at my door demanding money. After I tell her I will take care of it. She then states “ When we pick up our s**t were the bad guys”. I said did you just curse at me she said “No I was talking to my self”. I have handled my account in almost perfect conditions over the last 10 months. The store knows I pay the 5th of the month cause that’s my payday. This month I’m prepping for my wedding so some items are getting overlooked, it was this bill unfortunately. I will handle this as soon as I can. But please RETRAIN the rep that came here. I will not accept this no matter if I’m late of not. Thank you James Pratt
I know how you feel I just mad a complaint over Phone does anyone really contact us
No they don’t they don’t care. The Arron’s when I do business is wonderful. The people there will bend over backwards to help you and make sure your happy.
I feel you i am dealimg with this type.of problem right now they have come to my house and calling me to the point that I feel harassed… these ppl called me on the day my mother died and I explained to them that and the next day I got a call they even called me the whole two weeks getting my mother’s furneal together and even on the day of her furneal. And have been ever since and I’m only 1 payment behind …
I have been doing business with aaron s for about6month. Every month Thessalonians remind me i have a payment due. Last month they just took it out with my knowledge and cost me 80.00 dollars in bank fees. This month they call me the day after and want to charge me a late fee. I will never do business with you and I will never remind you to no one. I will put all over the internet how bad it a company you have. Also I told them to come pick up the stuff and the soonest is friday. And I was going to be charged up to that day. I don’t think so you will hear from my lawyer.
We have purchased more than 14 items from Aarons in 9 years: TV’s, computers, beds, sound bars, appliances, tablets, stereo, pictures, etc….
May 28, 2018 : signed lease/purchase agreement for appliance set, delivery tomorrow
May 29, 2018 : called to check delivery status, advised maybe later today or tomorrow, no time given…
May 30, 2018 : 3:02 pm, called, Mgr said items are loaded on truck ready to go out….. 6:38 pm, called, rep said Mgr on truck making deliveries, items should be here soon …. 9:15 pm nothing delivered, no calls from Mgr to relate issues or explanation for delay…. other Mgr I dealt with for years NEVER treated customers like this & she always made contact If delivery delays were possible,,, this store now has less items to view, fewer staff & are less informative… disappointed, curious as to what The issue is, NEVER had this lack of courtesy & disrespect as an Aarons customer,,, wonder if Aarons will even care ……
Mr. Robinson I have been with your store for over 15 years I’m having problems with Pearl Mississippi store Mr. Cole Kevin and Mike I bought a fridge raider that cost me almost $1600 I know it’s not my fridge raider because it has dents white paint on it and it is black I don’t have no white and my home I talk to Mr. Cole he came out he explain this in this there’s different trays when he picked it up it was completely clean I got this can fridge or raider that I do not think it’s mine was dirty nasty look likeYour employees was eating in this fridge raider they tell me Mr. Kevin told me they sent it out later on every employee from Pearl Mississippi store told me they never sent it out to be fixed that it was at that store for 20 days and did not tell me call Mr. Cole told him that this was not my fridge raider because there was stabbed holes in the back of the fridge raider there was not one there was not too there wasn’t three there’s over 8 to 9 in the back of this fridge or raider that’s why I know this is not mine I took pictures of this fridge raiderI do not leave my fridge raider this way and for your employees to call me a liar and accuse me for messing up my own fridge or raider that I almost got paid off that is unacceptable that the racks were rusted which I know mine was not the covers are the shelves or a mismatch which mine was clear white cheese me they were white and these were clear then I had Mike cleared it that I was satisfied and it was dropped I am not happy withHappy with this I’ve been lied to you several times by Kevin looks like the store don’t know what’s going on I got called and who took the pictures of this fridge raider Kevin told me that Mr. Cole did when I asked Mr. cold if he’s got pictures he told me he did not that Mr. Kevin would look over it and he would give me a call I have never got a call back from the store what so ever I brought a laptop in that I have got from you guys I understand that it was my fault that I locked myself out and I understand that was all on me when I gave the laptopTo Mr. call it only takes two hours to redo this they had it for two days when I finally got it back I had to call HP and they told me I had to send it back to the store where I got it from and they liberty just want to head and miss the computer up and I cord the conversation that I had with the technician I record every conversation that I had with Pearl store because I am tired of your employees saying that I’m a liar just like Mr. call call me a liar and my home and tell me that my refrigeratorWas not clean when it got took out of here the fridge writer that he loaned me look like it was from a ghetto off the corner of somebody you could literally throw that fridge raider in the trash but it was a fridge or raider and I knew I was going to get mine back in time when I finally got they said my refrigerator back and I argued with them that that was not my refrigerator I had dance I had white marks in it in the fridge or raider was not clean I also had another guy name said to Rick that dropped it off made a comment that says oh you can clean it I believe that was disrespect I left my fridge raider for them to pick it up it was clean I should not have to clean your guys his fridge or raider were your employees stuck their food and napkins in and mold and I had rusted racks and I had different shelves and I had my shelves had white on them then I had missed your call call me a liar and said that I messed up this is a post to be fridge or raider I showed Mr. Cole the back of the fridge or raider that it was not mine that had over 8 to 9 holes like knives in it and he put his head down and said he could not explain that on the back of my wall there’s nothing there would make them marks on my refrigerator so I am stuck with the fridge raider that’s almost paid for a $1600 fridge or raider that I am stuck with and I’ve had each different store call me and saying oh well you’re being stuck with this there’s nothing we can do I’m saying to you I’ve got a TV from you I bought a laptop from you and I bought a fridge raider from you and I spent over $300 a month for all.I do not understand I’m a very good customer I’ve been with you for over close to 15 to 20 years I came from Oklahoma City to Mississippi and Pearl Mississippi store is the only one I am having problems with I would think that you would want people like me to keep coming to your store and pay on stuff like me but it seems like you guys do night there was an incident with Mr. Cole before and I did not make a complaint out so I dismiss that one this one I am not because this is not my fridge or raider I understand that the Vin numbers but I cannot let eight or nine holes in the back by for that refrigerator that they’re saying that’s my refrigerator go on down I’m not asking for new one I’m not asking for old raggedy fridge raider I’m just asking for a new one now if they sold mine on accident I can work with them let me pick out the one Let me pick out the one that’s almost 15 or $1600 that I am happy with and come and get this one but I’ve had 1233 stores telling me that this one is mine and I have to stick with it and I do not believe that is mine with the hose I know this is not mine I’m not crazy I’m not nuts or any of that and I do not appreciate your manager calling me a liar and accusing me of doing something to this fridge raider when I almost got it paid off I’m not that type of person at if you look at my record I’ve never done anything in my life to any of my stuff that I have bought from you and I do not appreciate it that your accounting are your district manager went ahead and said I was OK with this fridge raider I was happy with it when I am not when there’s over 8 to 9 stab marks on the back of this refrigerator and then turn around and I let them have the laptop and they turn it back to me where I cannot use it for my schooling I feel that’s disrespectful they did it intentionally and And now I’ve been without a laptop for a couple of days and I’m behind on my studies and I’m really thinking about going to the next step since no one really believes me they’re saying they believe him but he’s the only one that has came out to my house and seeing the back of where the fridge raider goes beside said to Rick that came with him and seeing the back of my wall and there’s no way them marks got there no one can explain them except he told me that I done them now my point is why would I mess up my own fridge or raiderWhen I am OCD if you come in my house it is spotless so there’s no way I would do that and I feel like I’ve been disrespected and before had this incident with him it was over 6 to 7 months clothes I’m gonna say almost I’ll go back been a complement over a couple months 4 to 5 months before anybody in that store we did was treat me with respect you guys want to be treated with respect I respect the same thing now if I have to get an attorney to go myI will this is not right I’m not asking for a new fridge raider I just want my refrigerator back if they had sold my fridge or raider on accident tell me and then I will pick me out the same fridge or raider but one that does not look like it has been beat up and has been in the hood just I want up to it that you sold the bar fridge or raider on accident and I will forgive them and work with you people with your company if not then I’ll go the next step and the first step I will go will be after your managersI’ll go after your managers your assistant managers because I’ve got every pictures and I’ve got every recording on this matter even on the laptop and someone’s lying especially Kevin and Mr. Cole and I’ve got that on tape specially want another lady called me I had three calls trying to settle this and they’re making me take this fridge raider that’s not mine they’re not listening to me they want me to take this fridge or raider and blow it under the covers and telling you guys that I am happy when I am not and write it down on the piece of paper oh she’s happy when I’m tellingI’m telling you right now sir I am not happy I am not happy whatsoever I will go to the news. Like I was told before your office would not do anything just like the office in Pearl Mississippi would not do anything so we’ll see if you guys will do something because I’ve been getting calls this last call her name was Michelle out of Jackson Mississippi so I would ask you thank you for your time let me post this but I am mad you have my email address and I hope we can settle this ????????????????????????????????????Thank you for your time in this matter
Yes Mr. Robberson I have been a loyal customer to Aaron‘s for over 15 years I started out in Oklahoma City I’ve moved to Mississippi actually to Pearl Mississippi I have nothing but problems out of the store from Pearl Mississippi from Mr. Cole and I guy named Kevin and your main man and his name is Mike I bought a fridge or raider about a TV and I bought a laptop issues that I have right now is the fridge.The fridge or raider late I came out and they came out and got it it was clean top to bottom they told me they would send it out to get it fixed I found out later that my refrigerator was sitting in their store for 20 days then by my surprise and employee that worked at the store said it was not sent out it was there for 20 days mind you this fridge or raider was brand new when I finally got my suppose it in fridge or raider which I believe is not mine it dance white paint on the back of the fridge raider on the left-hand side there was over 8 to 9 holes in the back I know this is not my refrigerator I talk to Mr. Cole why he was out here he called me a liar saying that my fridge or raider was not clean that I would have to take this or leave it there was a screw missing on the handle of the fridge raider and also accuse me of taking the screws out the inside of the freezer the rack was rusted which mine was not Not the drawers or white I had some that were clear I brought this to his attention I’ll like out from Mr. Cole was disrespect and he called me a liar ever since then I’ve had different stores calling to try to tell me this is my fridge raider I’m not asking for new fridge or raider because I’ve almost got this paid off and if you look at my record I had paid every payment on time and I have never been late I’m just had to call Oklahoma City to find out most of my informationBecause their store in Pearl Mississippi Mississippi would not give me the information off of Northwest Expressway in Oklahoma City I do not know what the problem is granite I guess there was not a water leak and it was my outlets but I had to reset them my question here is if they did not send out my fridge or raider why it took so long for them to tell me it was in the back also I have pictures of my fridge raider and there’s no holes this one has holes likeKnives and there’s over 8 to 10 of them when I show this to Mr. Cole he did say he had no idea or he could not explain how they got there and the back of my wall where the fridge or raider stand there’s nothing there to make them but they want me to keep this fridge or raider that is not mine I have went as far is making a complaint I’ve had Mike from Pearl store went on and said that I was happy with it I am not so I had to re-open another case to tell them that I was not happy I have another lady that called meFrom another store and basically tell me that she believes Mr. Cole is right but could still not explain the holes and this fridge raider and tell me I had to take it or leave it or give the fridge raider back to them because I only owe 347 on the 1600 fridge or raider that I paid for and I do not think that’s right that would leave me without a fridge raider I’m trying to work with Aaron’s out of Pearl and I’m not getting anywhere Mr. Robertson I don’t want to new one I don’t wanna old one I just want the one that I left there toI want my fridge raider the one I cleaned and gave them the one I got back was nasty people put food in there and I don’t do not like for a manager to call me a liar and tell me that it is what it is basically you can do without or give me the fridge raider back and you won’t have no fridge or raider that’s a lot of money for refrigerator 1600 to let go on a $347 that I’ve been paying and I have been paying extra and I do not think that is right whatsoever that the is treating me like with no respect and I or one of the best customers if you pull up my file that I paid by payment on time I’m sure there’s other people that pay their payments on time but as for me I know for a reason I pay my payments on time I brought a laptop and asked Mr. Cole look I locked myself out can you re-Boudet he said yes I do know it only takes two hours they had it for almost 2 days I got the laptop back it was not set right. Then I had to give it back to them then I talk to Kevin and all he wanted to talk about was the computer then I said wait a second Kevin I need to talk about this fridge raider he wanted to get off the fridge or raider that’s how I found out that he told me that Mr.: missed call Mr. Cole took pictures of my fridge raider at that time I told him I took pictures also and then Mr. Cole got on the line and said he did not that store lied to me so I don’t know what’s going on with the store but I am tired of being lied to I don’t know I don’t know if I need to go one step over because I’ve been asking for the corporate number because I’ve been going from the store did this store did this store and everybody’s been calling me every time I tell him I’m not happy with the fridge or raider they tell me I have to stick with it and I also don’t believe that’s right either if I did not pay for this fridge or raider and I know it did not have holes in the back of the fridge or raider and I don’t believe if you paid for something knowing that you didn’t have holes in it you would not keep it either now and if you looked at the back of my wall youYou could tell that the holes does not match my wall because there’s nothing there like I told Mr. Cole I feel this is not my refrigerator because I know them holes were not there so if I give the fridge raider back that means I spent $1600 at your company for nothing and then I’m out of refrigerator and that’s what Mr. Cole told me with disrespect to me as he was calling me a liar and I believe I would not want my company or my manager calling MikeCalling my customer a liar that spent so much money because I do you have a 43 inch TV I have a laptop with you and I have refrigerator so I spent over $300 a month with you guys and he disrespected me and called me a liar that’s not right sir I don’t feel like he did that according to he disrespected a customer the only way I can try to work with him and I am so tired of different stores calling meCalling me and telling me I have to live with this fridge or raider that I know that’s not mine is go up with you and I am I am sorry that I have to but this is the only way because if I go with them again they’re saying it’s settled and it has not been settled the store in Pearl Mississippi Mike I guess he’s district saying it was settled it’s not settled and I realize that I just moved here from Oklahoma City but that don’t give them the right to run out for me or your company doing this to me if this is going to be the way they that they’re going to do me out of out of Pearl Mississippi I will not rent another thing from errands and I will let it be known how Pearl store is doing this and how they are treating their customers because I don’t believe that your manager your assistant manager our year I don’t know if you want to call him in the accounting will call your customer a liar and I have to be stuck with this fridge raider and then you got your other stores telling me I need to take this fridge raider or leave it when I know this is not my refrigerator fridge raider so I’m hoping we can get this settled through corporate I’m not asking for new one I’m not asking for a used one I’m just asking for my refrigerator that I had that’s all I’m asking Mr. Robertson and I hope to hear from you soon my telephone number is 601-896-XXXXX my address is Pearl, MS 39208 for your . God bless you and I hope you can help me with this problem I am having with your store out of Pearl Mississippi
I have been a customer for the first time since February, 2018. It is also the last time. Your Bridgeport, Ohio store is by far the worst retail experience I have ever had to endure. We needed to rent a freezer for cookies for our dayghter’s Wedding. We were told it would be delivered by 2-9-18, if we were able to order and make the first months payment by 2-5-18. On the 9th when the freezer wasn’t delivered, Nellie informed me that we were never told that. And that they were running behind. Then on the 13th – the day they were to finally make the delivery – we were called from Aaron’s telling us our second months payment was late. I informed the person that we didn’t even have the freezer yet and that our payment was due on the 15 of the month also that I didn’t need a reminder call to stop calling us!!! A month later, the store called and asked if we wanted to rent/buy something. I told the girl to stop calling me and that if I needed something I could handle it myself. After the wedding was over, I called for pick up of the freezer. Tina at Aaron’s said they were running behind and she couldn’t tell me when it would be picked up. A week later I went to the store and the assistant manager said there was nothing recorded for pick up. I told him it needed picked up the next day because we were leaving on vacation for 3 weeks. The next day (yesterday 5-16-18) a gentleman and woman showed up at my house with an unmarked van to get the freezer. Today at 5:17 pm, I received a call from Stacey at Aaron’s telling me my payment was due the 15th. I informed her the damn freezer was returned yesterday and I had better not receive another phone call! She said, huh, I guess we’re running a little behind. Then my husband and I got in the car and drove to AARONS. Of course the manager (the 3rd since February) was no where to be found. The assistant manager – who conveniently picked up the freezer yesterday – spoke with us. We told him we were called for a late payment and that I was done with Aaron’s. Oh, and apparently, we were the 3rd straight customer in the store with complaints. I demanded a written receipt stating we had a zero balance and that the freezer had been returned. He complied and walked away. I called him back to sign and date it. Something needs to be done with the lack of mentality working at this store! I will never shop here again, nor will I ever recommend Aaron’s. The 1 and only good thing I can say is that we received a brand new freezer that was in excellent working condition.
I been a valued customer,pay on time,but ive been hassled,saying my payment is due,for last 2 months but im paid,ive never been through so much,harresment over my bill,witch is paid,if your landlord or house or car payment was not due but they wanted money when you paid every month,would u not be pissed,well this is the same,my family has dropped accounts for same rason,im very sick and tired of this bs,somethung needs to be done.Lord kniws aarons makes enough to figure this out
After a long time of thinking on it I finally decided to go get a TV and Soundbar today because my quality of entertainment has been really crappy pretty much my whole adult life well I go in early to try to ensure that I would have it by this evening and he joins music and watching the movie or something well here it is almost closi have nothing this is a big decision for me and I was really excited and could not wait to enjoy the system and I feel let down and not cared for as a customer because a simple job was not done and this really steams my pops and makes me about want to go down there and cancel everything and go somewhere else in my business because this is bulls**t y’all didn’t care too for me to sign my life away and take what little bit of money I had to get it all started but you damn sure ain’t quick to make sure I get my services
Big Spring, Texas store sucks! They can not keep help! The help they get don’t know what they are doing, delivery service sucks! I have bought a lot from Arron’s and the stuff I have now will be picked up and I will go get what I need from Buddy’s!!!!
The Camp Hill Store in PA is awful. Chuck the manager told me never to call back after I voiced concerns about his “sales manager” Sara Hauff falsifying information on my form because she needed to meet sales quota that month. Her words to me were don’t worry about it, I am the sales manager and I can do whatever I want. She then proceeded to attack me on Facebook messenger when I gave her a poor review via the email and act like it was my fault she was supposedly put on a 90 day probation. Chuck stated to me that I was harassing her haha. Never letting me finish my statement on how his perfect employee gives out private information about his other renters. Like Nicole for instance and how she returned a dirty refrigerator that Sara had to clean. And how all she does is complain about all the salesman. I am not supposed to know that stuff. And if I can’t call the store…good luck getting my money. Never will I rent from them again. Plus she is sleeping with an employee who tried to run over his ex girlfriend. Thought they couldn’t hire felons??? Guess he lied??
I apply on-line for TV payed my money the store in Ferndale Michigan contact me. His name is Kevin says my mom has a balance and tried to connect me to the account. She doesn’t have a balance it was charged off bankruptcy that has nothing to do with me. Ask to speak to Regional Manager he said no calls need to be record. He said come in and get your money. I’ve tried to talk to corporate called, email no response. I will have to get a lawyer I want my money I’m not going to that store I want my money put back on my card.
ryan todd in walla walla gets high and drives
I have also had some issues with the Walla Walla store I decided to get a smart TV from them the guys just drop the TV off an didn’t even want to help set it up. They drop the TV off and said have a good day on that TV was delivered on a Saturday after a while I noticed the pixels were out on the right Corner side of the jvc smart TV so I sent a email cause Aaron was closed .so I called Monday and let them know the pixels where out they said they will be out on Tuesday after 3 with the loner TV it was an little after six pm when they showed up did the same thing like they did with the first TV drop it off and didn’t want to stay to make sure everything was working properly found out the next day wenseday that the internet port on the back of the TV wasn’t working so I called them on Thursday after trouble shooting it and they lied and said they delervied it on a wenseday but I have the on video to say otherwise.they repesentive was really rude to me on the phone I been with Aaron’s for a little over a year previously I was with. A another rent to own place for 8 in half years still would be with them if they were still in business.
if anyone has a question? check the store security videos you be surprised how hard they work and how serious they take their responsibilities C1175 maricamp ocala fl
since i was working i been complaining about the way this store C1175 has been running a problem that it seems not even the area manager take correctional measurements a manager that wear the same shirt for 9 days a product tech as JUAN CASTRO LEAVING EARLY EVERY DAY THAT DOESN’T CARE ABOUT ORGANIZING SPEEDING ON THE DELIVERY TRUCK THIS STORE DO NOT DISINFECT OR DO ANY QC TO KILL INFESTED MATTRESS OR FURNITURE FOR ALL THIS REASONS I BEEN HOSTIGATE IT PUSH AND DISCRIMINATED AND ST UP OVER A SITUATION ARRANGE TO MAKE ME LOOSE MY JOB I GET FIRED FOR BEEN AGAINST THIS SITUATIONS BECAUSE OF A CALL SAYING THAT I WAS DRIVING UNSAFE AND THAT I CUT IN FRONT OF A DRIVER FOR THAT REASON AND HOW THE MANAGER SAID THIS FLORIDA WE DON’T HAVE NOTHING TO EXPLAIN I GIVING Aarons 5 days before this goes to the news and my lawyer to take correctives measures and gave me my job back i have evidence and customers that for many are gonna be there to testify thank you with all my respect
MY COMPLAIN is about the lack of responsible management over the store C1175 from john fisher manager i been a PT for over 3 years and work in another stores as c0447 and i ask for a transfer to c1175 and i am surprised managers as john fisher playing games with a product tech juan castro been on the clock managers as jessica sheeper texting and juanita rivera every time a customer comes though the door she hide the deliveries the pt they have juan castro doesn’t care if he has a blanket to put on the floor of the truck and the merchandise arrived all full of scratches or broken people as the same manager smoking in the company truck and a manager that was layoff after been investigate for stealing now he buy stuff for the store as tools bring the received to the store and return the merchandised with the received on his phone also there’s no constant receives over the gas on the company truck people as jessica sheeper C1175 goin out the store been on the clock to buy personal stuff going out to smoke every 20 minutes or looking for houses to buy been on the clock all running against Aarons policies
May god bless you,but I have been abused as of acomuter I got and the salesman have a very bad attitude,call me and I explain it,but they taken 37.00 dollars off my visa card without me saying so please,however,I am sending mr.john robinson your excutive member a complaint legal letter in the morning please,.thank you.
Aarons are thieves and feel like they can take money out of your account after you tell them that they can not, at least at the 674 Blanding Blvd Orange Park, FL 32073
Store.
We had a refrigerator from Aarons, I got 2 weeks behind and let my husband know and he contacted them and told them that he was going to make the payment Wednesday 2/28/18 when he got paid cause I could not, they said ok. Tuesday 2/27/18 They showed up to try and pick the fridge, I told them I could not make the payment and told them my husband was on his way home and would make the payment they said that was fine. Time he got home the store was closed, we talked and he said he was going to call them to pick it up and he would buy a new one out right. He could them Wednesday 2/28/18 to tell them to pick it up and they said we were not behind he said that they must be wrong, and called to tell me that I had to call to have them pick it up and that they said we were not behind, I then checked my account and they had ran my card and took a payment without my authorization. I called the store Furious because this had caused my bank account to be overdrafted. I told them they did not have authorization to run my card cause I had just explained to them the night before I did not have the funds and my husband would call with his card. They then proceeded to tell me I was wrong that they had permission and I was lying. This is a horrible store and they committed a crime by running my card after I said they could not.
Yes!!! I noticed everyone keeps mentioning that they take money out of their account without permission and try to charge them extra. Aaron’s is a greedy corporation very evil indeed
Too ad to my complaint if they choose have me pain on a tv that do not have I will I will simply not pay it I am upset about this on my way to being angry does not help this situation arrows needs to take care of this and make it right . I can’t keeping BRING this tv back and forth I am on disability so as I started before they need to pick this tv up and bring me tv that works I am not in any way going to this needs to be taken care of ASAP been dealing with arrows for more than 3 years
Have been renting to own from arrows I have not ran into a lot of problems till now . Have taken tv back sense it was not working got it back 3 weeks later now I had to return same tv again that is not the issue they gave me a loaner had it 1 day the tv keeps turning off every 2 minutes called the arrows store I go to and was told they did not have another tv to loan out. I COULD that tv back in and wait till the tv I brought in and wait till it comes back weeks later I am not going sit around and pay for tv I do t have they need to come and pick up this loaner that does not work and drop off ONE does work if not then I will be done with arrows take my business to rent a center all of this going on is BS
The paper work at Aaron’s in Odessa Texas on county road is in my husbands name and he asked me to call and pay the bill that he was a little late so do it immediately so I called this morning and the male manager there told the girl on the phone I want to talk to her now so she passed the phone the minute he got the phone he was yelling at me and did not allow me to make a payment and said there coming to get the two items that we purchased from there I said why are you being rude you don’t have to be rude I’m calling to make a payment my husband has never been late on a payment before and to be treated this way was uncalled for I will never ever get anything or allow my husband to get anything from Arron’s in odessa Texas and I have informed every family member and friend I have to stay away from Aaron’s this is the second time I’ve had problems with these people the first time was when I paid my tv off never a late payment ever thru that contract and the tv would not turn on they took it and a year and a half later they still would not give us a tv and there response to us was we are trying to find a new tv for y’all till I got tired of waiting and called corporate office then two days later we had a new tv sad you have to go thru extreme measures to get some respect from workers I don’t understand this at all
This complaint is regarding the Allentown Store. I put a bedroom set on payment..never missed any payments. The customer service was nice enough to call me every month, because of the way I worked havingvghid type of arrangement worked best for me…One month the customer service manager called me. I told him I could not make the payment the scheduled day and I needed a few extra days…Instead of him giving me extra day as I requested he completely takes my item off the payment plan, when I called to make the last payments so I thought I was told they no longer had the item in stock… I told the manager the situation. It got to the point they then couldn’t figure out what was paid… that took a lot of back and forth. Long story short I now have a credit that I can only use at that store…I was told this by the head manager… Thd kicker is I don’t live in that state…I’ve been asking if I could just get a credit to an Aaron’s closer to me. The problem has not been resolved yet…I’m still out 750.00 Nobody seems to want to work with me..Can I please get some HELP…
I was trying to find ways to help build my credit history and found out Aarons was a way I could and get new furniture. I saw a online deal for a deposit of $50 for the desired furniture, so I paid the $50 and then was sent to the store on 3495 W 3500 S West Valley Utah 84119 to finish the paperwork and set up when my tv would be delivered. From the get go the lady was rude and snobby with me and told me I had to pay a extra $200 For the deposit and that the online deposit was incorrect, which later on the store manager told me it wasn’t and that the $200 was put to my account which would make the payment time shorter of course. I started my 12 month plan February and with paying the extra $200 I only had 9.29 months left to pay. It’s now December which would be my last month, I accidentally made the mistake of thinking I paid for last month’s on the Aarons website but I realized I didn’t push proceed with payment. I had that rude lady show up at my house while I was not home banging on both my front and side door (I have a no trespassing sign in my front window very visable), my uncle opened the front door to see who it was and my little cousin saw her open my side door and ran in the kitchen, and after she went to talk to my uncle in front my uncle noticed our back side door open and that’s when my little cousin told him what happened. I’m so furious and outraged that I will let every one know how that store are criminal ignorant and not trust worthy people! I seriously was debating on pressing charges! I don’t care what the contract says not even the police can break in so what makes them think they can break in my home! I’m shocked! After this month I am done with this company and so will all the people I tell after this unjustified act!
I wanted to contact the corporate office, I’ve been a customer for a number of years, Just about everything in my home is from Aarons, My complaint is re:The Hillsboro Oregon 97123 store. I have been trying for about 2 months to get a electric fireplace. I was told by the store manager that he would call me when it came in.He put me on the list they have,I waited and waited and never got a call back,Even called him to see if the item came in yet,He told me it had not come in yet.( I believed that they were suppose to order it for me and contact me when it came in ) That never happened,After waiting for so long, I waited til Black friday, I got up at 4am to get ready to go down there,I got down there at 5:40 am.I sat there in my wheelchair until they opened up..I was told that the fireplace I wanted was not being advertised anymore, But they gave me a choice of 2 that they could get for me, I picked one ,They made a notation and told me it would be there on monday, I was excited to finally get a fireplace that I went home and during that weekend cleaned my apt and shampooed my carpet,When monday came around I had not yet heard from them, So I called them. I was told that they could not order the fireplace til that day and wanted to know if I still wanted it. I got upset and told the lady I needed to go and hung up.I am very discouraged with this store that now I don’t even want to do business with them any more. I will finish paying for the items I currently have and then wash my hands to Aarons. I want to also say that I have noticed that this Hillsboro store is always changing managers and staff. With the staff you have in there right now I am surprised that you have any customers at all.
While I was at work, my wife had just pulled into our drive way with our grandson from going to the store. When a man driving an Aarons’ truck pulled up and insisted that my wife bring him into our home to call the Aarons store to make a payment and handed her a “blue” slip. After she told him she would make a payment over the phone once she got inside. He insisted again that my wife would let him come inside to call the store for the payment. This man also was talking on his phone about what kind of vehicle my wife was driving. My wife was very polite to the man on telling him he was not allowed in our home when it was just her and our grandson. After she made the payment over the phone she stepped outside to tell the man, that was standing in our driveway, she had made the payment. Which he made a call on his phone and left.
When I called my wife from work after this incident, she was very upset, which in turn upset me. One, we were only one month behind. Two, this was very unprofessional of a company to send someone demanding to enter someone else’s home. Especially when it was only a woman and young child at home.
I hope this is not how this company operates now, we have purchased things from Aarons in another state and have never had this kind of treatment. I have talked with other people and no one has ever heard of this kind of action. We do hope that some kind of action be taken in re-training or what ever your policies dictate. But as far as we are concerned we won’t recommend Aarons or do business with again after we pay off this last purchase.
I have been paying on sectional The MERCHANDISE QUALITY IS POOR. ALL THE MONEY THE ASK U TO PAY THE MERCHANDISE SHOULD BE SO MUCH BETTER. I will say that 2 of their store in MD Need A LOT OF HELP! The Buyers too of the merchandise for the company.
That’s right Brittney she is very nasty to her store customers her yells at them talk down to them had a bad conversation with that person this morning call the corporate office filed a complaint sent email also she makes that branch look very bad I would never recommend Aarons store to anyone anymore and her name is KATIE she better hope she don’t speak out off turn to the wrong person it might cost her people don’t play bout their money get Her out she ruining your business
I have called the online number to cancel my order. Then I was told I need to call the local store which is Manassas, VA store on Centerville road. I called them to cancel like I was told. Then I was told I had to call online number to cancel my order before it reach to the store so I can be refunded. Then I call the headquarters number. Someone asked me to hold then I was transferred into a voicemail. I left a message someone’s voicemail. I’m getting the run around. I just want to cancel my order. Can someone please give me a call. It should not be this hard to cancel a order. Customer service training is needed.
Katie at the Norwood ohio location is absloutley awful rude unprofessional and should have a job cleaning toliets with her mouth. She lied on me sent her people calling me a XXXXXX threaten me my boyfriend recorded everything . I’m going down Monday to file a civil case on her ! She a liar con artist I will write corporate everyday intill something happens to her, please contact I will let you hear what she had these guys say to me . I have already called the police and getting her for harresment . She is never allowed to call me or show up at my door again
I really dont understand where they get all these rude reps… They dont like to work with you and expect payments but are the rudest on the phone… I been with Aarons for years and have gotten so many appliances and furniture and there always seem to be a problem.. Im trying to find out about my payments because according to my leases i should be done… But no not from what they say… So i need someone from corporate to contact me as soon as possible.. These reps in the bronx 3rd ave are the rudest and nastiest people I’ve met.. Besides 1 person that i cannot reach in there any more.. So can some one reach out to me asap because i seem to never get anything accomplished in that place.. Thank you please..
crdicroce@ aol.com that’s funny I’ve had 1 and a half payment due and every month for the past 3-4 months they keep telling me I owe Maybe a class action lawsuit from all customers is what’s needed. I have been purchasing from them since 2008 and it’s always a hassle
Bought two full size beds and a side by side fridge. Original delivery went great. Switched one bed out for king size and everything went to crap! First only bright mattress. Had to sleep on mattress on the floor for two weeks! Then the rest came…. Or so they said ? Yep just the box springs! Finally two weeks after they got my frame!!! Nope wrong one said they would be right back…. Never came back?!?!? Yesterday I go into the store(mind you I’ve still made payments on time and actually early up to this point) they said they would send some to my house last night with it…. He showed up today with a used frame with the wrong midrail and cochroaches falling off it!!!!! Thank goodness I found this sight I got me the Corperate ph# and Monday morning I’m blowing up That phone!!!
Please send that number my way. I’ll be doing the samething!
Hi I’ve been a custom since 2012 and never had a problem! Till now AARON’S decided to pay my account with my mother in laws credit card without permission they took out $175 and $58 on August 4,2017. I just got a job August 9,2017. So why would I call and use my mother in laws card to pay my account? In which I don’t know her account nor her card number so explain to me how is it that possible? They swear it was me and I asked for the proof that I called and who did I talk to? Also they record your call. I asked to to speak to the person I supposedly talked to and they say they don’t know who it was??? They now are threatening me to take me to court because I supposedly used a card without permission?? They messed up and won’t reverse the payment which should of been on my mother in laws account. Nor will they give her money back. I’m not going to jail for something I never did!!! So there trying to cover up there mistake and blame me!!! I will never come back to AARONS NOR WILL I SUGGESTS THIS PLACE TO ANYONE!!! I’ve been loyal to them but now I don’t want nothing to do with them!!! Please reverse the payment ASAP! Thank you!!!
I’m so Devastated over this that they have the nerve to do this and not call my mother in law to be sure it was OK! Plus they never tried to get an hold of me! They have my friends number and my mother in laws number. But they say they tried! BULLS**T!!! NEVR AGAIN WILL I GO BACK TO AARON’S NEVER. THEY HAVE PUT A WALL BETWEEN ME AND MY FAMILY!!! THANKS ALOT AARON’S. Someone please get an hold of me ASAP!!!
Palmdale,Ca
I found a discrepancy on my receipt contacted the store and their receipt for the same day is not the same as mine I have a copy of both receipts and it is not a computer glitch and my full payment is not coming off
The manager cant explain why the receipts are not the same all she said was I dont know
Niki from aarons in wynne does not have what it takes to be a good manager. She is very rude and disrespectful. Myself and my family have been customers of aarons for a long time but after this i will not be back.
I called the CEO office many many time for them to call me with an issue that i have the store here were I live, and what they do they send the message to the Dir office of the store for them to call me, I didn’t ASK for them to call me about my issue, I ONLY what the people in the CEO to call me and that is wrong because i have issue of the store keep calling me and my mom everyday about my payment as i told the store manager that i could not pay because i need to get my train ticket from Chicago to back home and had to pay my reunion dinner ticket ($155.00). I keep telling the Store to STOP CALLING ME and i dealing with the CEO and they would not listen to me, and Yesterday the DIR Office of the store called me to see me and when I went to the store i told to to STOP CALLING ME and made me full out exction and that i have to pay 125.98 now for next month, in which i did NOT know there is going to be late fee, the bill be only 104.80 in which i should ONLY PAY so here I GO going for the 5th time to contact the CEO of AARON’S with this complaint and right now i am TOTALY DONE WITH AARON’S in 6 months I AM DONE and NO MORE AARON’s till they FIX their PROBLEM if people like me what to CEO to call them back then they should call u back and not to give people the RUN ROUND, i think the people in the CEO don’t want to do their JOB then they should find a NEW JOB or NO JOB AT ALL
To whom it may concern,
In regards to issue number 0112392, I still have not received a call or sufficient type of response. This is a serious matter and needs immediate attention. Please get in touch with the person below to speak about this issue.
Thank You,
LACI RICHARDS
717-712-XXXXX
We have been customers at Aaron’s for a very long time we are number 3 on the top ten number of customers, we have furnished our house with their furniture bought all our appliances and electronics from them.The USB Port went out on our 75 inch big screen TV well when they picked up the TV from our house we were watching TV and somehow between them picking up the TV the Screen got cracked well when they finally found us a new TV the same size as our other one we were told that the TV was FREE!, Because of all the crap we had to put up with and it taking them so long to replace our TV and Because of it getting Broken well Aaron’s LIE!!! THEY GO BACK ON THEIR WORD and it’s not the store that we bought the TV from IT’S THE HIGHER UP MANAGER/MANAGEMENT when you tell someone that this is FREE and then GO BACK ON YOUR WORD and LIE to them THAT IS JUST WRONG ON SO MANY LEVELS we will NO LONGER BUY ANYTHING FROM AARON’S!!!!! After ALL the BS we had to go through to get our TV replaced because they BROKE the screen when it was sent off to be repaired you guys are getting worse then Rent A Center! We have been very good customers and absolutley DO NOT DESERVE TO BE TREATED IN THIS MATTER AND LIED TOO!!!!!
Sincerely a customer that you have wronged in a very big way!!!! Carl and Tamera Garrett
I had a problem with having to do an emergency move, my mother passed away and did not let us know she did not make payments on her home. I had thought we had lost all in the home since i could not take everything with us. Took us a month to find a place to live after we lost home. Aarons finally got a hold of me with threats of taking me to court or having me arrested. Told them my sister was able to get the tv from the house and they can get it from her, told them i had no transportation to get tv to them.They told me i had only a few days to find a way to return it since i cannot drop it off at another aarons due to them being independently owned. They won’t come get tv yet they told me if i can’t give it back to them i will get sued or go to jail.
Please read carefully.
My fiancé and I recently decided to buy a sectional from Aaron’s (the Diberville, MS location 228 392 7001). The problems started from the very beginning. We received confirmation via email that our delivery was scheduled for Tuesday August 8th during the afternoon. Low and behold Tuesday afternoon arrives and we had not received any phone calls from the store so we called to check. The manager tells us it’s not his problem and that he has no control over what we received and that while our furniture was in fact in the store they closed at seven and didn’t think they’d make it that night and that they will not deliver on Wednesday. Thursday shows up and we were told delivery would be between 11-3 and they would call us to give us a heads up. They showed up an hour early with no forewarning. I was totally fine with that. As soon as the delivery man came into my home he informed me that they ripped a big gash in the dust cover on one piece. He told me to sign and initial next to his name and they will have it repaired. I was even fine with that. Stuff happens. They bring the couch into my house and scratched my floors up pretty bad and we’re not gentle with the couch. I was annoyed, but life goes on. They leave and after looking at the couch I realize the BROWN couch advertised online is GREY. No problem. I can’t make it work so I called the store. I spoke with an employee named Kayla who was very sweet and very helpful. She offered to let us keep the couch for two weeks since it was paid for while looking. After giving it thought I decided I wanted the couch picked up as soon as possible because I didn’t want their to be problems and for something to happen to the couch. I called back and asked to speak with Kayla….this is where I was beyond shocked and offended. An incredibly rude man picked up the phone. I proceeded to tell him I was looking to speak with Kayla. He said “yeah, what do you need” I was incredibly fed up at this point so I said ” we ordered a sectional from y’all and it has been problems from the get go, we got the couch today and it’s supposed to be brown and it’s not it’s grey” before I could finish my sentence he said ” yeah no it’s brown, it’s a shade of brown” I said “no im literally looking at the couch and it’s grey” again he talked over me and began to sound aggressive. I said ” yeah that’s besides the point, y’all have messed this up from the beginning and I want to refund the couch asap” he said ” uh no no no sweetheart. I’ve gone out of my way to help y’all, I’ve bent over backwards, we didn’t mess anything up, I’m not the one who made an online order.” I was shocked and instantly irate. Not only was he being rude, be that was borderline harassment. I am first and foremost an adult not to mention a PAYING customer. Who is this man to speak to me so demeaning and to call me SWEETHEART. I said “whatever I just want to return to couch asap so nothing happens to it” then after he had the opportunity to be rude he said ” I shouldn’t even be talking to you because you aren’t on the account, me Delgado is” to which I informed him I would have him call I just wanted the couch gone. Finally I said ” you know what, can I speak to your manager?” He said ” I AM the general manager so BOOYAH.” Pick up Saturday. I asked when on Saturday because honestly at the point I don’t even feel comfortable being home alone when they come back because of this mans erratic behavior and blatant disrespect. He then says ” Yeah I should t be talking to you, you are me Delgado” I said again that was fine I just needed to know a time. He said Saturday again. So I asked him if he meant this Saturday and he said yeah Saturday esteem 8-3 sweetheart and then hung up the phone.
Now, I’d like to make it incredibly clear that the entire time this conversation took place he was pretty much yelling at me, continuously interrupting me and raising his voice to me.
My fiancé called the store immediately to confront the man who insisted that I was a liar. The couch is now being picked up Friday from 5-8 and we are getting a full refund.
I’m not complaining to get something for nothing, I’m not looking for anything actually except for some kind of clue as to what will be done about this behavior?
I was a paying customer, we were very understanding and patient, and the manager could not have been more rude. I’m upset about being yelled at and spoken to so poorly, but I am insanely upset over being called sweetheart. That is harassment, inappropriate, and completely unacceptable.
I will be sending copies of this complaint to whomever I can to see if someone will respond to me.
I leased a queen size bed, beginning of this year. A month later I leased a camo couch and loveseat set, so I currently have two leases with Aaron. After three months of having couches I realized it was not within my budget, so I contacted Aarons requesting to “surrender the property in good condition” as per my contract. Travis, the general manager at the Lexington sc store, belittled me, made me feel like I was being scolded and finished with “what am I supposed to do with to camo couches, pay up”. It is neither my business or concern what interest he has in the couches all I know is my lease contract stated I could give back property at time in good condition.so forget calling them back, I sat and waited, not paying my bill on lease assuming they would come repo. Three and a half months went by and I get a phone call “your behind on your bed payment” what? No I as paying that online every month on time. “Well actually when you have two leases, and and fall behind on one, we split your payment between the two leases”. Nothing in my contract, nothing in fine print on website, about splitting payments. Two more weeks go by and I’m not home, elderly and disabled mother lets them in to “collect couches”. That didn’t happen, they flipped them over, tore the fabric out the bottom, ripped it in one place, took pictures, and told my mother “tell Brittany we cannot take the couches back they are infested with bedbugs”. Oh goodness when I heard this news I freaked out! Bedbugs? Ewww! The lease as the least of my problems now I gotta call exterminator and get rid of the bugs. So I set an appointment for pest control to come that next Friday. In the meantime Aarons made me a settlement offer. It was s follows; $100 per month, five months, and everyone in the house signs a release form stating you can never take any legal action against us for the infestation, and both couches, and bed (both leases) with be paid in full. So I asked them to email me a copy of said release form so I could look it over, I was told that they couldn’t get a copy for me to look over until I “verbally agreed to sign”. Now I’m starting to feel like I’m being bullied at this point. I’m so sick of repeating this story I’ll cut to the chase…. licensed exterminator comes the house for inspection, his findings, are no bedbugs. That’s right Aarons, I said licensed, NO BEDBUGS! WHEN I MADE THIS COMPLAINT WITH BBB I WARNED YOU, THE BBB WAS MY LAST STOP BEFORE CALLING MY ATTORNEY! YOU SHOULD HAVE COME GOT THE DAMNED THINGS. DO NOT CONTACT ME AGAIN MY LAWYER WILL BE IN TOUCH
Would never get anything from them again!!
Horrible employees and managers (framingham, mass)
I have been dealing with Aarons for many years. I recently moved back to Weslaco Texas. We once again rented to buy furniture from Aarons. I spoke to them on Friday ABOUT TAKING THEIR FURNITURE BACK AS MY WIFE AND I ARE GOING IN TO ASSISTED LlIVING. TODAY I ATTEMPTED TO CONFIRM THE MOVE A YOUNG LADY WITHIN THE STORE WAS EXTREMELY RUDE TO ME. SHE WORE A LIGHT BLUE SHIRT AND NEVER GAVE ME HER NAME. SHE TOLD ME THAT THE PICKUP OF THE FURNITURE WOULD BE LATE AT NIGHT. I TOLD THEM THAT I AM LEGALY BLIND AS I AM UNABLE TO SEE AT NIGHT. SHE INSISTED THAT THEY WOULD WORK ME IN TO THEIR ROUTE. I ASKED TO HAVE THE FURNITURE PICKED UP EARLY. IT IS NOW QUARTER TO SIX PM AND THE MANAGER HAS NOT ANSWERED ME. THE LADY SAID THAT THEY HAD OTHER PRIORITIES. I AM SITTING HERE A SEVENTY YEAR OLD. PLEASE HELP ME DANIEL PARKER AT 832 953 XXXXX
I made a to month payment in April and they are saying I didnt make it and trying to make me Pay it agin not going to happen… Kentucky
I have leased and payed for a couple different things and am suppose to be a preferred customer but the way I was talked to and treated for taking someone else’s payment who I took to the store in the first place I’ll never go back to Arron’s again. But I guess that’s what you get when this store changes management as much as this one does gonna threaten me I’ll get it every time she gets a new job and she anit the one who said she wasn’t paying I did she is at work sad thing is she gonna get mad at me and take the payment back herself and I was just 6$ short just think someone else should know how abingdon va Aron’s does things
I am so disappointed with this company they have charged my card on 2 different occasions without my permission even though I was up to date with my account, and it has been almost 2 weeks and they still haven’t gave my funds back to me!!
I got a preleased couch and love seat from aarons and a few days later I started getting bites all over so I called aarons and told them I think it has bed bugs they said they would send someone out to see I said I want to make sure it’s someone who knows what to look for. I wanted a professional but they just sent an employee and he said he didn’t see anything so I thought maybe it wasn’t bed bug bites and kind of ignored it. Then one day I was laying on the couch and I saw one on my blanket so I looked inside the couch and there was a bunch. I woke up at 9am to wait for 10am when they open to call them I couldn’t sleep cuz i have never dealt with this before and I’m very o.c.d when it comes to my house being clean I called them and told them what happened. The manager told me i can’t prove I got them from them he said I could have bumped someone at the store and got them. I said no way and pointed out the fact that I wasn’t getting bit til I got the furntiure. He continued to argue with me and told me there was no way cause they heat treat all their stuff and I said if your so confident why wasn’t I told this when u sent someone out to,check for them and then he starting asking if my house was treated when I moved in over a year ago and wasn’t getting bit til I got the furniture he also told me that everyone is trained to know what bed bugs look like but if that’s true when I called the first time I was told they’ll try to find someone that knows what look for. But the manager kept telling me there’s nothing he can do for me except get the furntiure out of my house and get me new ones I said I don’t want to move new furniture in my house with bugs and I want them to pay for exterminator he said no so I thought since I don’t have carpet I can spray myself and they’ll go away cuz they weren’t doing anything for me so I sprayed my whole house and dried all the material stuff and went to aarons and picked out a new couch and love seat and they gave it to me for the same price as the first one and I was happy but now it’s been about a week and I’m getting bit again called an exterminator and told them the situation and was going to pay for it myself cuz I have a two year old and can’t live like this well after I told him the situation he said that it is highly unlikely for me to get them at a grocery store or by bumping into someone and sounds like aarons should pay for it. I’ve called everywhere and it’s over a,thousand dollars and I don’t have that kind of money I’m 25 with a kid and bills and I feel like aarons did this to me and me and my family have to deal with it cuz we don’t have money can you please help me
I am highly disappointed and upset by how extremely unprofessional this company has been to me! I am paying for services that don’t work and they refuse to fix it I am so upset and would NEVER ever recommend anyone get services with this company! I reported my washer not working over two weeks ago they sent a tech out to look at it on the 20th I went into the store to make my payment I spoke to Soil the owner who reassured me they would fix this I then trusted him and paid my payment and ordered a bed! The bed was delivered on the weekend and after looking at it I saw to much damages and called in to express my disappointment I then advised him I will be looking into Easy Home to change my services to them the owner then started to yell at me and was EXTREMELY unprofessional and disrespectful he then advised me if I’m returning the bed he’s not going to fix my washer because how unsatisifed I am with the service! I ask the store multiple times for the esculation process they refused to provide me the number the head office contact number they refused to explain the esculation process I spoke to Rick also who refused to!! This is so unprofessional if the store manager is verbally abusing me over the phone why am I being forced to speak back to him? They won’t fix my product and it’s unacceptable I never miss a payment and this is my 3rd time getting products with this store you do Not treat a Loyal customer like that! I would NEVER ever recommend anyone to get anything from this store I will be contacting Easy Home to inquire about moving to there store but in the mean while someone needs to intervene the way this store conducts business is unacceptable and so unprofessional this needs to be addressed immediately and the fact I’m paying for a washer I can not use is unfair I’m a single mother on a fixed income it’s finically tight as it is so if I’m paying for a product or service I expect it to be in working condition! I got my items from the Scarborough location on Lawrence ave east
I was buying a living room couch and loveseat and it started peeling and the cushions collapsed,the material started ripping at the seams and the recliner cable broke I told them to come get it and the employee told that someone would be out to try to fix the cable and months later no one came and I was then told that it couldn’t be repaired.All this started after 10 months and continued to get worse and I was told they would drop my last payment on it but that I had to continue to make my payments.I did until June when I said to the manager that this stuff wasn’t worth what I was paying for it and now I am not behind on my washer and dryer payment and wasn’t on the living room furniture but was told by the district manager they are coming after my washer and dryer tomorrow,July 24. and taking me to court this damage isn’t from normal wear and tare and this furniture isn’t even 2 years old and isn’t sat on much .I was told by the manager that he was putting on my file paid in full and I could pick up my paperwork for it when I came to make my washer and dryer payment but I am not going to pay for something that they come and get.I was never treated so bad by anyone company before and he no longer works for Aaron’s here in Texarkana.I have had major surgery and I have blood clots and not suppose to be upset but your district manager wasn’t friendly and helpful at all.I was told I was a valued customer well I sure haven’t been treated as one and I will not do any more business with your company any longer.
Hi Linda,
Thank you for bringing this to our attention. I do apologize for any inconvenience this may have caused. Could you please email us @ myexperience at aarons.com with your local Aaron’s store, the best # to reach you and the primary name on your lease agreement please? We look forward to hearing from you soon.
Thanks,
Jessica
If anyone ever wonder why their delivery is late well the manager of one store in Akron on Hawkins St is constantly using one for his own personal use during business hours. That truck is here 3 to 4 times a week & he leaves it running while changes out furniture or picks something up like a brand new lawn mower to bring home. All during store hours.
Hi Angie,
Thank you for bringing this to our attention. Please know we take these matters very seriously. Could you please email us @ myexperience at aarons.com with your local Aaron’s store, the best number to reach you and any additional details. We look forward to hearing from you soon.
Thanks,
Jessica
Aaron’s Rentals in our town moved out and sold our accounts to Rent A Center……….. we signed the contract with Aaron’s not Rent A Center…..
Therefore you (Aaron’s) are in BREACH OF CONTRACT.
1. For not notifying clients of change of hands.
2. Not giving clients options to make online, in person or phone payments directly to aaron’s
directly.
3. For illegaly selling Aaron’s clients information without prior notifications or alterior methods of payment
LAST TIME I WILL EVER USE AARONS! The middle of paying on a washer and dryer, I deliver the dryer and I washer that’s not even a washer that we bought because the original one is getting repaired wake up in the morning to take out clothes out of the dryer and there’s roaches all up in it . Our house is brand-new never lived in and now we have roaches because of aarons. I want to say we started on buying the washer and dryer back in April and we have yet to still receive our washer I keep calling to make an appointment so they can deliver my washer they keep sending me to voicemail or they’ll tell me they’ll get back with me later and never do. God forbid i make a late payment (never make late payments btw) i bet you they will come hunt me down for that money though! Nasty and disgusting experience!
I want to report a lady guy what ever she is but she was rude at the store to everyone of her costumers and want to let her know if she don’t like her job she needs to be nicer to the costumers after we pay it off this mo.we well take our business some where else this company well loss lots of costumers
Thank you y.
Got a riding mower from Aarons last year. Still paying on it. First one I had something snapped trying to change blades so they switched out and gave me what I have now. Was very happy with it till it had problems starting. They took in to fix that and when it came back there were different problems. They messed with stuff they shudnt have touched! So had to send in again!! Got it back and now its got problems again! Called Corporate yesterday to ask why they couldn’t just switch it out?! I believe it needs a new deck. Still waiting to hear back on what they will do! I live in Yukon Oklahoma! Been with Aarons over a year and I have 5 agreements with them so why can’t they treat their good customers nice?! Will wait a week or so and if they don’t call I will be calling Corporate again!!!
I recommended Aaron’s to my daughter and I will never make that mistake ever again. The issues start at a corporate who will not here what their employees are doing to the employees (Charles in Copperas Cove Tx office) are verbally abusive to a customer. My daughter returned the bedroom suit she was renting and had disposed of the mattresses as they were soiled. The driver picking up the returned bedroom suit stated that it does not matter because when they get mattresses back they throw them out. Now my daughter gets a phone call that she is being sued for alleged theft by Aaron’s. She is a single mom and they want to sue her for something they would throw away themselves. Mow this is real customer servive. To top all this off …
Aaron’s Corporate Office Address
Aaron’s, Inc.
309 E Paces Ferry Rd
Atlanta, Georgia 30305
Contact Aaron’s
Phone Number: (404) 231-0011
is disconnected!!!!
Thanks for letting us know the profile was out of date. We have updated the contact info. Thanks!
The store in Central Islip new york is horrible. I have made several complaints and the manager has never called back. They have given me such a hard time with my application. all my references called including my landlord who they told me had to call. they still wont deliver my laptop i ordered . the girl Crystal is playing games and prolonging everything. They have everything they need. She has screamed at me on the phone several times and made me very upset, it is very unprofessional there and no matter how many times i call customer service ,no one from regional has called.back. They need new staff there. unfortunately this is the only store remotely near to me. The store is in a very poor area and the staff definitely fit in. Do not use this store. I ordered online and this is who i ended up with. Horrible Horrible people
I rented a preowned bedroom set in December of last year in january of this year we started noticing small red bugs coming from the framework of the bed we contacted the store they said it was nothing they could do about but we had too continue paying for bedroom set we told them too come get it but they told us it was infested everything in our house was brand new i gave my bedroom set too my son no problem if we would have bedbugs they woyld have been in my bed i would like a full refund of my money or give us the set too do as we see fit.
I will never deal with Arrons again I rented a new lawnmower had nothing but trouble out of it paid on it for a year I called and called to get it fixed finally I had to go to Rent One and get a new lawn more in about two months they came out to collect when I was behind and the boy that come to get it didn’t even know I was having trouble out of it so he said so I will never do business with errands again then I paid him $370 to deliver furniture and because I canceled it after the experience I had with them they can’t my money so they gain $370 rent and stuff that I never received
Iam filing a complaint on the rocky mount, n.c. store i M CURRENTLY renting a LAF SOFA SEVEN SEAS LOVE SEAT SECTIONAL IT IS A beatiful set love it i notice the ends of the sofa were coming apart from the wood frame now this is a new sectional i was fold new i had warranty i have been dealing with arrons for about 4 months to get it fixed through this company call fast furtiure they come to your house to repair ok they hve been here 2xs still not fixed 1x had to order parts ok order parts accoeding to fast furturie wrong part was order by arrons i know mistakes happen we I understand i have put a lot of money out of 18 PAYMENTS I HAVE 9 TO GO i just want my sofa fixed or they need to repace it hve spoken with several people in aarons please i work on job that i don’t make a LOT OF MONEY CANNNOT AFFORD lot but i think i do deserve to come home to my sofa not looking torn cn some one pls help me thank you for your time in this matter
I’VE BEEN A CUSTOMER FOUR YEARS Now AND SPENT THOUSANDS OF DOLLARS WITH Them BUT THEY HAVE LOST MY BUSINESS AND IF MY CAIN OF COMMAND HAS THEIR WAY THEY WILL BE PUT ON THE Black LIST FOR SOLDERS NOT TO USE. I Have A TV AND IVE BEEN ACTIVATED AND I’M IN ADDERBERY Indiana mobilizing and since I receive va disability and can only receive the disability or active pay I haven’t been paid in a month waiting on the issue to be fixed. My wife to be had been trying to deal with them for me since I’m not home and able to AND she’s not in the contract at all as a reference our contact and they just found out where she worked and called her job and got her into trouble. This company don’t care about anyone just money I’m done with them and hope my chain of command gets them where no.military can do business with them so i hope being a month behind was worth all that money
Same exact thing happen with us to.
I got a Dell laptop (New) through my local Aarons and paid it off. Week after I paid it the screen came detached so they sent it out. That was on Feb. 14th, WELL… it’s now May 10th and nearly 12 weeks later, I still have no answers. It’s being shipped, parts are on order, had to get parts from Japan, no return calls. Time to take this to court.
Im renting a bedroom set that I just got in December of 2016 in March the headboard fail by accident and broke I called to see if they could fix it they said no if we broke it ourselves so I advised them to come get it that was late March of 2017 when I called they never came out to look or give us other options. So it’s now April 29 2017 and they still have not came to pick up the furniture. But they keep calling asking about a payment have advised them the furniture is cheap and we do not want only want them to come pick it up nothing back. Their customer service is a joke unorganized but quick to call about a payment.
That’s not surprising
At least they could have come out and checked
Aaron is quick to call when u missed a payment but slow ti resolve issues
Does anyone ever get a reply? Is this company not interested in customer issues? Don’t want to waste my time sharing my frustrations if it goes on deaf ears.
(if i was you) i wouldn’t distress myself that corporate doesn’t read complaints. they evidently don’t care that they are taking advantage of the down and out. if you have the ability to continue to advocate for the poverty struck humanity of this nation (estados unitos), keep telling your story. as i sit composing this beside the one day beyond underage legal model for TRUE LOVE, {Find Hot Ladies} advertisement, i am reminded that from what I’ve seen, AARONS hires only very attractive, seductive, coy, lascivious young babes to suck the customers in. and now I hear they want to expand into Mexico.
I have had a horrible experience with the Aarons on Blanding and 103rd in Jacksonville Florida. First I ordered a brown couch that was listed as brown on the website, received a grey couch after a week and a half. I didnt want to have to wait another week for them to fix it so I kept it, that was my fault for not sending it back but I had been sitting on lawn chairs for a week already. I tried to make it work but was not satisfied so made contact with the store and told them what I was looking for and they ordered it for me, atleast I had a couch to sit on while the other arrived, great!. Just like I though, I waited another week for it to come in which I can understand that part. What really aggravated me was that when it arrived and was ready for delivery they set me up for between 4-7pm. I had someone waiting for the delivery during that time frame. It came and went and still no couch. At 7:30pm we called and we were told they were running a little behind but it would definitely be delivered. At 8:30 pm we called again, no answer so we were not sure if it was coming or not. We waited until 10:30pm to see if they would show up and no one did. No couch, no call telling us they couldnt deliver, NOTHING! We called the next day to see what happened, Latoya said she called the number to let us know but she didnt get an answer. Not true at all because we were glued to the phone waiting for them to call. Ms. Latoya then said the best they can do was to deliver it on the next day which was a Saturday and that I would have to be home between 10-3pm. Not acceptable at all as I had already waited the previous day and was missed. If anything you would think they would make it a priority to take care of the customer that had already waited and was missed when it was scheduled. Instead I got attitude from Latoya and she even giggled on the phone when I was talking about it with her. I am in the customer service business and have well over 1500 customers monthly, I would never giggle on the phone when a customer was already upset with any service I might be providing for them. It was so unprofessional and disturbing and really needs to be addressed. By reading the rest of the complaints I can tell this is common problem at all Aarons stores and this complaint will probably not be addressed either.
The guys from aarons brought my refrigerator and hooked up the water to it but didn’t tighten it when they pushed it back in, causing it to flood my basement I have pics of the mess, my two teens live down there and it ruined one carpet a door and some sheet rock, I’ve went down to my local Aarons and was told some one higher up would call me back same day and have never gotten a response, I’d like to know what I’m supposed to do about his mess and what aarons we’ll do to correct there mistake and help me!
To whom this concerns,
My apologies in advance, I feel as though I have been harassed by the location from which I have leased a couch and love seat from. Admitted I am late on my payment as I have befallen financial hardships since the start of the year. I have tried my best to keep up with my payments but sometimes I just can’t make ends meet. Believing in Aaron’s culture and policy I reach out to the manager to notify him of my situation to try and come to a agreement fit for all without the repossession of my furniture. Although I have been late on the occasional payment, I have never been late for longer than a full month and yet I and my family have been bombarded, hounded, and hassled by Aaron’s employees and management. I have come into contact with my fair share of bill collectors and lease agents and never have I dealt with this level of disrespect and amount of repossession threats. I am given less than a week after a missed payment before I start receiving phone calls from multiple numbers and even private caller id, and the employees here do not follow the common courtesies that even telemarketers will; I have gotten calls as early as 7Am and as late as 830pm Arizona Mountain time pst. I have call logs that will show multiple calls a day from multiple numbers; rarely the same number unless the call comes from the manager. (I feel as if they think I am a theif to run off with their couches.) Not only is there no repreive from the phone calls during the week I have started receiving calls on the weekend. March 30th I spoke with the manager, March 31st I received 2 phone calls and a home visit, and April 1st I received 2 more calls. I listened to 12 collected voicemails from the last week, all from different numbers and different employees. After my missed payment if I am deleinquent longer than a week I start to get visits to my home to inform me that although they know Ive spoken with someone the day before they have come by to remind me if I dont make a payment they will be forced to reposess my furniture. All this may not seem too bad but 3 calls a day 6 days a week plus 2 maybe more home visits can be very trying when you struggle to buy school lunch and diapers. Sadly though I am not done. My references are just that references to where you can talk to someone to assess my character when considering me as a leasee, and yet my mother receives phone calls from Aarons at least twice if we miss a payment; my mother should never be contacted when trying to contact me. Finally since I have apparently shown myself to be a criminal, I not only get bombed with phone calls, interupted by home visits, and my family being burdened (which has slandered my name, not only to my mother but to my references), I have been told for the second time that even though I have not reached 2 weeks before my next payment that I must pay 2 months of payments or risk having my furniture repossessed. I feel as if the attention, constant reminders, and oh so little belittling “payment agreements”, are doing nothing other than demeaning myself and my family, as well as making me out to be dishonest and untrustworthy in the publics eye. For a company who promotes o.k. late payment arrangements this treatment is totally uncalled for. I fear if this continues I will return my furniture and have to end business with the company and tell every facebook friend, yelp reviewer, neighbor and family member that Aaron’s is only a hassle and not a help, and to avoid leasing through the company at all costs. Below is a list of the numbers I receive phone calls from. Really all I seek is better treatment, a little understanding, and maybe retraining of your employees. I can be reached at 602576XXXXX or tmckinney23 at hotmail.com or mar2376256 at gmail.com. The store I hold a lease with is the Scottsdale location (C1429) / 4809460171.
(480)946-1659 – 4 calls
(480)946-0468 – 6 calls
(480)946-1547 – 2 calls
5 calls from private number
10 from the store number
*Total of 27 calls in just March.*
Aaron’s reported on my credit when I brought the tv and speakers back. The whole story is the tv I had been paying on for like 6 months went out. It was samsong 4k tv so wen I took it back to Aaron’s who by the way didn’t even delivery the tv to start with said that tv went out cause of customer abuse!!! Which was a lie to start with. The tv was used before us as a display. I don’t think it’s fair to blame me and my wife for damage that we did not do!!! There are no children in our house just the 2 of us. Then they called us liers. This is at your Bedford Indiana store. You have ruined my credit over this !!!! And in till you get this straight I will never recommend this store. So anyways after that we also took back the Samsung sound towers also. They are crooked and management there sucks.
I don’t know how you run your business in the US but here in Canada you suck. I have had my washer and dryer for less than a year and I have them fixes 5 times combined. I was unable to use my machines for 3 months all together. I was never offered anything for the inconvenience I had to endure. I get constant harassing phone calls. I am disgusted with their customer service I have received. This is the Aarons Furniture on Regent Ave in Winnipeg MB. I just gave them 1000 $ and they still expect me to pay another 1500$. Your company is robbing people of their money. If I had the money I would buy my products else where. By the time I finish paying I will have spent close to 5000$ for a washer dryer and a bed with frame!!!
Aaron’s in Burley, Idaho needs to stop calling me.
I have received 8 phones calls from them since February 6th. 4 missed calls & I’ve answered 4 of the calls. When they call, they ask for a Ramon Garza. The first 2 times I told them that they have the wrong number. The third time I told them that they still have the wrong number & was told that they would mark down my number as “disconnected.” I received a call again today & told them for the FOURTH time, that they have the wrong number & I do not know a Ramon Garza. I asked to speak with the manager, because the employee I was speaking with was not being understandable & seemed annoyed. Turns out that I was speaking with the manager & told me that I had no reason to be upset.
The harassment needs to stop! Train your employees & management to be understandable about this.
I still received a call the day after I told them to stop calling me & that I do not know a Ramon Garza. They left me a voicemail so I called the store right back.
I told them to stop calling me & that it was the fifth time that I was telling them to do so. Luckily for me, I was ACTUALLY speaking with the manager, Phil. Apparently whoever I spoke to the day before, wasn’t the manager. Phil handled the situation better & he sounded more sincere about the situation. He told me that my number will now be on the Do Not Call list. Hopefully this time it actually works & the employees see the Do Not Call memo.
I keep getting a call from someone named Oletha from 1-678-402-3933. When I call back I get her voicemail and it tells me that she is from the renewal retention department and asks me to leave a message and my agreement number. I do not have an agreement number because I’ve never done business with Aaron’s and don’t plan on it. I have been trying to get in touch with someone and all I ever get is voicemails.
Hello Im located in Indianapolis and the manager Brittany at the Washington street location is racist and rude. I have made a formal complaint and haven’t recieved a call back yet. I have never been treated so badly in my life.
I am sending this email because I am being harassed for a bill I don’t owe. Because I was listed as a point of contact and a reference, I’m being harassed. You need to teach your employees to verify the information as far as point of contact or reference. Also, if they are asked and then repeatedly told not to call you again, then they shouldn’t. I plan on getting a lawyer to address the harassment. This has been going on too long. The store is located in Roxboro, North Carolina. The general manager is Billy. I even told him on 11Feb17 not to call. Guess what? Today 14Feb17, I got not one but two calls. The store numbers are 336-599-1009 and 336-599-9524. Contacting a lawyer will be the only way to stop the harassment. I promise I won’t shop, lease, or buy from Aarons. It’s about respect!!!
I was spoke to very nasty and rube just because I wanted to return arrons merchandise. The manager Steven and supervisor Jonathan……the Farmville location
Been a customer well over 17 yrs of this company until yesterday when I received a call from Richard at the Hammond la location with a very rude vm! Which I attempted to make a payment online and was locked out being a nurse with death in my family so time just really got by me. this man laughed when I was informing him that I would be coming in today to make a payment! Overtalked me, very non compassionate or customer service! Due to his horrible attitude I will never ever return to Aaron’s store! I hope u have better luck anyone who deals with em but I refuse to.
Lived in Ludiwici, Ga (my mother in law was there during all of this) at the time was renting a refrigerator…we were moving and had scheduled Aaron’s to come pick it up that day, this was last March. We had to get going with the moving truck that day and they never showed up before we left ….. So we on several occassions told them where the frig was and that they were going to get it….even had landlord check to see if frig was still in the house and “yes it was.” Now almost a year later we are harassed by a collection service, Diversifived Services that we owe for this refrigerator, we were told by the Collection Service “that we were screwed cause Aaron’s would say they didn’t pick it up even if they had!” So now they want us to pay $120.00 a month or $900 lump sum and WE DON’T EVEN HAVE THE REFRIGERATOR! And threatened with court proceedings. Why didn’t they ever pick it up as scheduled….or did they. I do not want to pay for something I don’t even have.
As a former employee of that HORRIBLE company, I can tell you that I am NOT surprised by your experience. Customers would tell us all the time to come pick up merchandise and because management was slack, sometimes it was days, weeks, or not at all that the merchandise got picked up. Sorry for your experience.
I been with your company for about 17years now.this last month has been my worst we got behind and was trying to catch up. We ask the store to come get a few items back.so they came to get a washer and dryer in the mean time they when in the grass part of me yard rip up my grass now we ryts as deep as 9 inches all we are asking for it be fix.we had a landscape company out here about 1500.00 in work and labor. But the store keeps giving me a run around.I have picture of the whole mess.and plus a towing truck came to get your truc k out thT how much it was in my ground please help me get it fix we do have a friend w friends to help for less money.
Are you going to reply to me or call it even with my stuff I have here still renting. I be calling my lawyer ASAP.if this is not fixed.plus lestie at store I got the stuff from is rude to me on the phone and in person.
I have been a very loyal customer of Aaron’s now for a bit over a year. I have never had any issues with staffing, my account, or payments. That is until today! I have never been more appalled over the lack of professionalism from an “accounts manager”. Not only was this less than savory person, unprofessional, he was down right offensive, and nasty. I received two phone calls within seconds of each other in reference to my payment (which is two days late). I am in an area where mobile service is intermittent at best, so the first call was dropped. RATHER THAN begin the conversation with hello, or even an “im sorry, we may have been disconnected”. I was immediately put on the defensive! “Dont pretend you cant hear me, stop acting, go ahead, hang up the phone again!” To which, I was not even able to utter a word to try and explain the situation with my phone. Shawn, rather than trying to diffuse the situation, added more unsavory comments, such as “stop trying not to pay your bill”, “regardless, of what you do you is still gotta pay yaw bill”. I asked to call back from a land line, and Shawn picked up the phone. I asked to speak with the store manager, and asked who exactly he was, since I have never dealt with him before. “stop frontin, stop playin games, you still gotta pay yaw bill”. I advised him quite aggressively, to not speak to me in such a manner, and that had he had the foresight to check my account, he would not be acting so abusive. He proceeded to disconnect the phone call! I then called the store back and asked again, to speak with the store manager, who was currently not in the store.
I have escalated this matter to the Corporate level, as I reviewed many of the complaints and issues posted on this forum. I wonder if any one here has received any closure or apology from the Corporate office and ultimately, how was their situation resolved.
These people are crooks. They picked up the furniture I was renting then continue to harass me for the payment. Their customer service guy keeps calling me mam bailed on how I sound on the phone( the corporate guy in Georgia). Continue to argue even though the crap they rented me was taken for repairs 4 months ago and I cancelled the contract when it took over six weeks to return and was told they had no idea where it was. Don’t rent from them ever!!!!!
That is the same thing I am going through. I turned a riding mower to have warranty work done on it back in mid August. 3 to 5 weeks and I would have it back. I stopped paying January 1. They have list it, its going to another repair shop, they will call me before the end of the day. All lies. I wonder if they even know where it is
They have advice is that they can’t babysit there employees and that they has for the second time advice this female Customer Service Rep Christina Shrader not to contact us again. This is the kind of business that we want to do with Aaron. Two TV and a refrigerator will be coming back by the end or before the end of the month. I have being with Aaron sense the location open and never had a problem and sense February 2016 we being having problems. Please, Customer Service training is a most at the Hagerstown, MD. 21742 Location.
It is very sad that corporate hasn’t even contact us yet
NASCAR / love feed back about Aaron customer service satisfaction.
My boyfriend Travis Clipper have being a very long time loyal customers with Aaron. I have become very dissapointed with there customer service and professionalismal. I have being receiving no business related calls from one of there employee sense February of last year. I have address the issues with the store manager at the hagerstown, md location. They have advice is that there employee will be address and we continue to have this problem. I am in the process on ending Evey business with Arron’s and will be returning every item to the store.
Travis Clopper
my wife & i have been doing business with the aaron’s store in canon city, colorado & i want to put in a complaint on melissa who works there. she is very rude to people in person & on the phone & i am about ready to have aaron’s come pick up the merchandise & keep it because of her
I been buying from Aarons for years until the last thing I got from Aaron and washer and dryer set the serving week I had it the washer stop working I had 5 technicians in there eyes lol come by my house I had numerous loaners since then it’d been a year I hadn’t paid on my washer or dryer still have the broke one s in My laundry room I will most buy anything from Aarons again for now on talked to 3 managers still doesn’t go any good liker I said its been a yeeeeeeeaaaaaaaarrrrrrr
Never rent from Aaron in Orlando Florida is like rolling the dice and always crapping out u never win rude customer service broken appliances u better off going to rent a center
The store in XXXXberland MD your manager and assistant manager are in a relationship.. I don’t think that is right..
I have an account with Aaron’s and i hate that they closed market street store because the 17th street store is horrible and unprofessional as ever and i want someone in coporate to contact me asap…
What a horrible store!!!! I I got a bedroom set about 9 months ago from the store in Laredo, TX and last month I went into the store, 2 weeks before my payment was due I went in and spoke to the assistant manager Carlos, I let him know I was moving out of state and I needed someone to go pick up the bedroom set, we set a date and I thought everything would go as planned… when the date of pick up came I got off work may I mention to wait all day, and they never came!!! I called and all I was told was “yes, ma’am the truck are out until 8pm today” so I waited and waited and they never showed up. The next morning someone named Jorge called me saying “your payment is due”. I told him ” sir you need to go pick up your furniture because I’m moving today and everything needs to be out or my landlord will charge me another month” and he said “yes someone will be out today” I waited again and NOONE showed. I obviously couldn’t wait and I left to catch my flight. It’s been a month and I submitted a issue ticket with corporate and they have yet to called me. The store continues to call me and harass me daily and today my ex landlord called me that they went to go pick up their furniture a month later, obviously it’s not there anymore. I called the store and a man named Homer was very rude!! He said I owe them money and that I need to pay, he didn’t even acknowledge the fact that it’s their fault they never went to get there crap. WORST company ever
I was a customer at the Milkwaukie, OR location for several years and never had any problems or issues. Always made my payments and paid off my items.!
I had a friend that was a manager at the Clackamas, OR location tell me sense I had paid off my items there and recently moved to transfer to her clackamas store and buy my future items from there. I bought 2 bedroom sets and a TV from her location when I moved. On delivery day nobody showed up .I called and was told they had a huge repo and my delivery got pushed aside and they were sorry ( I was home and wasted 12pm-5pm waiting for them to never come). Ok fine, we rescheduled. next delivery day same thing happened.. they never came and i called and was told my stuff wasnt delivered to the store and she would have it next day. The next day came and they delivered to bedroom sets but uncomplete. a dresser for my daughters room came broken so they never brought it in, they left it on the truck ( I am still being charged for it even though i was told they used it on their floor) also her night stand was never delivered also but i am being charged for it.. all she has out of a bedroom set is literally THE BED itself. For my bedroom set i was suposed to receive a bed, night stand and 2 dressers. I only received the bed, 1 night stand and a smaller/taller dresser than what i expected. to this day 3 months later the issues still havent been fixed and I am being over charged. Ashley Boell was the manager at the time and completely lied to me and screwed up my account. Sense then she no longer works there and has transfered to the Oregon City location and they have a new manger and assistant manager. I have spoken to the new manager and she has been helpful and is helping me get my contracts corrected. However, Her assistant manager has called me over and over countless times a day harrassing me when hes not the one dealing with the issue. Aarons went to my grandmothers address (my old address) and threatened my 86 year old grandma and told them sense I dont live there adn that was my address on file they were going to take legal action against me! AARONS DELIVERED MY BEDROOM SETS TO MY NEW ADDRESS!!!!!!!! it is their fault they didnt update my current new address because I gave it to them and they delievered there but they still spent a week going to my grandmothers harrassing her until i made a police report. Still to this day my accounts have no been fixed and I refuse to pay until they are. HORRIBLE customer service and I will never go through them again. Watch out for Ashley and do not buy from her.
I recently visited the store on a Saturday afternoon and wasn’t greeted by anyone. The store appeared filthy and out of order, furniture thrown in a corner and very dark. I approached the counter and spoke to a Chrissy to ask for help looking for a product. She acted like I put her out for having to help me. I left the store and bought furniture at a competitor. I then placed an order online for a washer and dryer. According to the communication from the website which I have screenshots, said that I would receive a call from the store within 2-3 business days to setup delivery. I waited and called the evening of the 2nd business day to see what the process was. I talked to Shamika who was very unprofessional at the least. I feel as if she treated me like I owed her money. I am a new account who just talked to her for the first time. When I asked for corporate number she put me on hold for about 5 minutes and got back on and rattled the number off, not one time did she ask if she could help with anything or to see if she could understand the issue. She then came back with ” So do you want to hold off on scheduling delivery until you talk to corporate”, I then asked what did that have to do with the scheduling of my product. We then scheduled delivery for the following day. When the washer and dryer arrived the delivery guy Evan ( who was actually very good and kind) told me that there was no hoses because they were out and had been for a few days. Nobody told me this, and Shamika never mentioned. I then had to leave and go buy hoses to have my washer hooked up. This whole experience has been horrible and very unprofessional. I am very displeased and hope someone will at least take responsibility and contact me. I will hold off on sharing to social media to see what happens. I work in a business professional environment and this was very upsetting.
Well it seems as though it does not matter what state you are in, Aaron’s customer service history has no policy for there employees when it comes to customer service. It is coming across to me from all the above complaints that Aaron’s only cares about the dollar. So we continue to pay Aaron’s for uniquely qualified and dedicated abuse to the customers. Wow, I thought it was just me having a problem with Aaron’s employees treating me like a dog off the street. Yet you take my money with no problem. I have not missed one payment on my laptop, I have never been late. When I ordered my laptop off the internet everything went smoothly. Then came my phone calls to find out why it is taking so long to deliver a laptop. Yes, they are extremely without a doubt the rudest people in business. I was treated as though I was a criminal who had committed a crime and they wanted to know why I am there asking about my laptop that I purchased online and NO ONE ever contacted me about. Yes, I went to their office at EDMONDSON VILLAGE, BALTIMORE, MARYLAND. I was devastated by the angry attitudes of each employee in the office. Once in the office, after being told I can come pick up my laptop, I was told I needed to bring in more I.D. WHY WAS THIS NOT SAID OVER THE PHONE. I HAD TO GO HOME COME BACK AGAIN WITH MY I.D. JUST FOR THEM TO TELL ME NOW THEY WILL DELIVER MY LAPTOP. WELL, AGAIN I WAITED UNTIL SOMEONE SHOWED UP TO MY HOUSE WITH THE LAPTOP. YOU GUESSED RIGHT, NO LAPTOP YET!!!!!!!!!! Finally a week later someone dude brought the laptop, I signed for it, then waited for him to return to help me with my setup in case something I didn’t understand. After 5 minutes of waiting for the dude to return, I looked outside, dude and the Aaron’s vehicle were out of sight. So I opened up my laptop later that evening only to find that my screen was broken. The next morning I called back, and the young lady that worked there said, ” Because you didn’t report it yesterday, Aaron’s isn’t going to fix it.” I don’t have time to argue about a simple fix. I kept the laptop broke screen and all due to me being a student at AIU Online. Finally I wrote a review and someone contacted me and asked how can my problem be resolved? I replied, please I need my screen repaired. Then he replied, I will send someone out to pick up the laptop so it can be repaired and we will give you a loaner. I have the loaner and have had the loaner since November 17, 2016. I am paying on my laptop to date and I still have the loaner, which does not meet the higher standards of my personal laptop that I order online. I am still waiting for the laptop I am actually paying for. I didn’t breach my contract.!!!!!!! I am waiting, waiting, waiting, waiting, waiting, waiting, still waiting and still gonna pay on time!
I will never do business with Aarons in Bloomfield NJ ever again! I have received from their current employee Melissa the worst customer service I’ve ever experienced. The first time I walked into the store she told me that she was running late to pick up her niece, I kind heartedly offered to come back another time so that she can leave. After I came back and the couches were scheduled to be delivered on 12/13/2016 she calls me a day before to tell me that she couldn’t reach my landlord. I called the store on the day of delivery at 11:00AM to ask if my couches were still going to be delivered but Melissa could not receive my call and said she was going to call me back… I call again at 12:00PM and Melissa still could not receive my call instead she told the employee who answered to tell me that she still couldn’t reach my landlord, so I decided to call my landlord myself, he then informed me that he had not received any calls from Melissa and that he had been in his office all day, he called her instead. I then called Melissa again at 2:00PM to verify the delivery of my couches since my landlord had finally spoken to her, she again refused my call… I finally gave up and asked my husband to call instead… after 3 fail attempts of my husband trying to reach someone he decided to go to the store in person.. they finally told him that the couches will be delivered as scheduled… however, it’s quite ridiculous that we had to go out of our way to receive the same information that I spent all morning trying to get over the phone… Melissa is a HORRIBLE employee and gives your company a bad look. The employees play the most important part of a business, they are the first impression you get when you walk through the door and unfortunately in this case the last 🙁
Long-time customer search the store that I normally go to has changed so much I have had nothing but issues last incident was over a refrigerator that continue to knock said someone was going to come out look at it that never happened was finally some help putting touch with Scott Chandler and was giving a new fridge always looking good until they delivered it scratch that tried to hide it tried to lie about it really not happy with Aaron’s right now just not sure what to do
I received a bed from Aaron’s in New Rochelle, NY on December 5th 2016 Days after receiving the bed I started itching and had welt like marks. I checked the bed and saw things crawling. I contacted the sales person on 12/8/16 who promised to call me 12/9/16 but never did. I took the initiative and called the store. I told them the bed is infested and I broke it down and put it outside. I explained to the manager that I have two kids and cannot afford for them to be bitten. His response was “I got kids too”. Then further went to state that I didn’t allow them to do their job meaning I should’ve kept a bed bug infested bed in my house. The manager then stated if anything happens the the merchandise you will be held liable. They sent someone to inspect the furniture on12/10/16 and they did not take the merchandise. I am willing to take legal action at this point because this is unacceptable.
I have experienced the worst customer service. It seems to me, that the associates only wanted to make a sale. They deliver pro their schedule and not the customers. I have yet to even receive my delivery. I have tried calling, only for my concerns to go unanswered and to be hung up on. I have emailed Aarons and was told to contact the regional director to file a complaint only to be redirected to the first email. I then received an email back saying that my email could not be sent unless my email adress was authorized or allowed on a list. I am dissatisfied. I am a first time customer and this may be the last time I do business with Aarons.
1753 E Broadway Rd #105, Tempe, AZ 85282 (Will REPORT TO THE BETTER BUSINESS BUREAU)
Came to my house one miss pronounced my name then rolled his eyes when I corrected him, he was a tall mexican ignorant rude man. The. He called the General Manager Gary who was 1. Rude 2. Was talking in a tone as if I was ignorant 3. Was interrupting 4. Made a Hostile Statement “Saying now You’re done Talking. 5. Was also talking to me as if I was illiterate and was not comprehending what he was. Then Gary was abrupt and was questioning my payment. As I informed him he’ll receive his payments. I then asked for an I.D. # then he rudely responded as Gary the. Spelled his last name. I have informed him I’ll report him to corporate and then said Go Ahead. I’ll like to receive a email and a call Arizona time after 6pm. The customer service from that location and also the General Manager was rude and my perception of him is not needing to be in Leadership with that attitude. He doesn’t need to be in the field.
I want to receive a call and further actions to take place with the General store manager or futher actions will take place. I will report to Better Business Bureau of Arizona.
I’ve dealt with aaron’s for 14 year….but I am not totally against this place! oh yea, the number above is not working for me. But the TN STORE IN ELIZABETHTON, NEEDS TO FIRE AMANDA!
the manager in the Tigard, OR office and i have been having issues. with me being called a liar at one point. and this is all over a fridge that is needing to be fixed cause the idiots didnt fix it the first time right. or i wouldnt have to be calling them for the same dang thing again. anyways after all that then the manager calls and tells me they are coming tomorrow and that is all fine and dandy until he said what he said which is make sure nothing is in their way and that last time i had pet stuff in their way and that if it is there this time the men wont come in. i think that is a bunch of poppy cot! and if you ask me i feel that is discrimination to the manner there was never anything in their way last time or the time before that!. i am just going to get the agreements paid off and never go back. i feel i shouldnt be paying to them if what i can expect is crappy attitudes at me and being called a liar on things.
I can’t even get ANY help from the manager in McMinnville, OR! I’ve walked in on numerous occasions looking for a bed set and never find really anything I like, she tells me to come back she’ll have more things and never does! The place smells like dog crap and the manager just chit chats trying to talk to you about her boyfriends you know what! And never gets down to actually helping me find a bed set then she’ll end up taking a personal call right in front of trying to help you!! I’m new here and I’m just trying to find some furniture for me and my kids the last thing i wanna hear is about her and her personal sex life!! What kind of management is that?! I will NEVER STEP FOOT IN THERE AGAIN NO MATTER HOW BAD I NEED FURNITURE!!
orate Office
Aaron’s Corporate Office Address
Aaron’s, Inc.
309 E Paces Ferry Rd
Atlanta, Georgia 30305
Contact Aaron’s
Phone Number: (404) 231-0011
Fax Number: (404) 240-6584
Website: aarons.com
Email: Email Aaron’s
Executives
CEO: Ronald W. Allen
CFO: Gilbert L. Danielson
COO: Mitchell S. Paull
{ 493 comments… read them below or add one }
Chandra November 19, 2016 at 10:52 am
This complaint is directed to the Middletown NY store where the present manager is Todd. First of all be very aware when you do business with a store/corporation and all anyone wants to give you is their first name. This goes from the store manager to the regional manager. What a joke! Todd began calling about a late payment on 1 item from day one of the lateness and proceeded to call references and all for one week despite my doing business with this same store in the past on several items all paid off with no problem. He never took into account, at any time that his behavior was overly aggressive and unprofessional. I called at the end of a week of 2-3 calls being made daily, both night and day, to my house, cell phone, and reference contacts from Aarons. This was the first time I had the opportunity to contact aarons back due to the emergency medical concerns being dealt with for the love one I care for but of course why would aaron know about this or care about any other cirXXXXstance other than their own? That’s business…….right? Once I contacted aaron at the end of the week in regards to the now 5 day overdue payment, I attempted to inform TODD, the MANAGER the date I would be paying which was 4 days later, and he went off in a tirade demanding a reason the payment was late and stating he doesnt have to accept any late payment and that he would just close the account and report the item stolen. I stated then you do that and I got off of the phone. I then proceeded to contact the corporate offices in charge of aaron to report this ridiculous and unprofessional encounter when my automatic cell phone notification in regards to funds coming out of my bank account buzzed. As I was waiting on hold to speak to aarons corporate representative, I reviewed on my online bank acct record that aarons had just submitted an automatic cash withdrawal payment request to come out my account. This was shocking because I had never authorized them to do this. They obviously used my bankcard information from the previous time I used my bankcard with them to make a payment. This was of course illegal and unauthorized but yet a so-called reputable company was engaging in this practice without any regard. I immediately completed my complaint with aarons corporate office citing this action as well as the other actions, which led up to my original complaint and was told that I would be contacted within 24-48 hours. I then of course stop that unauthorized payment and placed a fraud complaint on aarons through my bank. Meanwhile a week passed and I was never contacted by aarons corporate office. I did track them down on my own extra attempts and this is where the encounter became even more ridiculous! The regional manager, which would only give his first name, then, spoke to me and attempted to ignore all of the inappropriate behavior of TODD the MANAGER and just focus on getting the past balance. He didn’t want to deal with TODD the MANAGER’s UNPROFESSIONAL BEHAVIOR, the ILLEGAL BANK CARD CHARGE, the UNWARRANTED ACCOUNT CHARGEOFF and INTERNET ACCOUNT ACCESS BLOCKAGE TO PREVENT FUTURE PAYMENTS or the HARRASSING TELEPHONE CALLS TO REFERENCE CONTACTS. Instead he wanted to explain to me that aarons has the right to end the contract once payment is late and when am I going to make the payment. I knew then that this regional manager was just another unprofessional member of the aarons team and that I would have to pursue this matter through other channels. My only focus at that point was to bring my account current in payments and then I knew I would go elsewhere to get resolution of aarons unlawful and unprofessional tactics. This regional manager had to contact TODD the MANAGER 2 separate times to have a telephone conversation with him to just get him to accept my payment and even then TODD the MANAGER would not accept the payment once I called him. Ultimately the regional manager chose to make a three-way telephone connection just to ensure that TODD the MANAGER accepted my payment and stopped engaging in ignorant telephone comments. WHO DOES THIS? In what world would the so-called top supervisor/manager have to engage in watchdog tactics like a three-way telephone conversation just to get the manager he supervises to follow his instructions???? CRAZY! 2-3 weeks later TODD the MANAGER started his unprofessional and unwarranted behavior again because he was mad based on my complaint and not only called me but also another reference on my account, 8:30am on Saturday morning for a payment I had already made. TODD the MANAGER was so fixated on me and determined to continue his harassing tactics that he was negligent in checking my account to see if I paid since he knew I never called the store to do so. He is so unintelligent and stupid with his ignorance that he never thought of checking online to see if I paid! The sad part is there was never a need for him to call anyway because the payment was due that day! I will be pursuing OFFICIAL ACTIONS AGAINST AARONS sorry excuse for a MANAGER, TODD!
This complaint is directed to the Middletown NY store where the present manager is Todd. First of all be very aware when you do business with a store/corporation and all anyone wants to give you is their first name. This goes from the store manager to the regional manager. What a joke! Todd began calling about a late payment on 1 item from day one of the lateness and proceeded to call references and all for one week despite my doing business with this same store in the past on several items all paid off with no problem. He never took into account, at any time that his behavior was overly aggressive and unprofessional. I called at the end of a week of 2-3 calls being made daily, both night and day, to my house, cell phone, and reference contacts from Aarons. This was the first time I had the opportunity to contact aarons back due to the emergency medical concerns being dealt with for the love one I care for but of course why would aaron know about this or care about any other cirXXXXstance other than their own? That’s business…….right? Once I contacted aaron at the end of the week in regards to the now 5 day overdue payment, I attempted to inform TODD, the MANAGER the date I would be paying which was 4 days later, and he went off in a tirade demanding a reason the payment was late and stating he doesnt have to accept any late payment and that he would just close the account and report the item stolen. I stated then you do that and I got offf of the phone. I then proceeded to contact the coperate offices in charge of aaron to report this ridiculous and unprofessional encounter when my automatic cell phone notification in regards to funds coming out of mybank account buzzed. As i was waiting on hold to speak to aarons corporate representative, I revieed on my online bank acct record that aarons had just submitted an automatic cash withdrawal payment request to come out my account. This was shocking because I had never authorize them to do this. They obviously used my bank card information from the previous time I used my bank card with them to make a payment. This was of course illegal and unauthorized but yet a so-called reputable company was engaging in this practice without any regard. I immediately completed my complaint with aarons corporate office citing this action as well as the other actions which led up to my original complaint and was told that I would be contacted within 24-48 hours. I then of course stop that unauthorized payment and placed a fraud complaint on aarons through my bank. Meanwhile a week passed and I was never contacted by aarons corporate office. I did track them down on my own extra attempts and this is where the encounter became even more ridiculous! The regional manager which would only give his first name, then spoke to me and attempted to ignore all of the inappropriate behavior of TODD the MANAGER and just focus on getting the past balance. He didn’t want to deal with TODD the MANAGER’s UNPROFESSIONAL BEHAVIOR, the ILLEGAL BANK CARD CHARGE, the UNWARRANTED ACCOUNT CHARGEOFF and INTERNET ACCOUNT ACCESS BLOCKAGE TO PREVENT FUTURE PAYMENTS or the HARRASSING TELEPHONE CALLS TO REFERENCE CONTACTS. Instead he wanted to explain to methat aarons has the right to end the contract once payment is late and when am I going to make the payment. I knew then that this regional manager was just another unprofessional member of the aarons team and that I would have to pursue this matter through other channels. My only focus at that point was to bring my account current in payments and then I knew I would go elsewhere to get resolution of aarons unlawful and unprofessional tactics. This regional manager had to contact TODD the MANAGER 2 separate times to have a telephone conversation with him to just get him to accept my payment and even then TODD the MANAGER would not accept the payment once I called him. Ultimately the regional manager chosed to make a three-way telephone connection just to ensure that TODD the MANAGER accepted my payment and stopped engaging in ignorant telephone comments. WHO DOES THIS? In what world would the so-called top supervisor/manager have to engage in watchdog tactics like a three-way telephone conversation just to get the manager he supervises to follow his instructions???? CRAZY! 2-3 weeks later TODD the MANAGER started his unprofessional and unwarranted behavior again because he was mad based on my complaint and not only called me but also another reference on my account, 8:30am on Saturday morning for a payment I had already made. TODD the MANAGER was so fixated on me and determined to continue his harrassing tactics that he was negligent in checking my account to see if I paid since he knew I never called the store to do so. He is so unintelligent and stupid with his ignorance that he never thought of checking online to see if I paid! The sad part is there was never a need for him to call anyway because the payment was due that day! I will be pursuing OFFICIAL ACTIONS AGAINST AARONS sorry excuse for a MANAGER, TODD!
At first I thought Aarons here in Gainesville, Tx was ok until I got phone call after call, even 9 o’clock AT NIGHT to make sure I make my payment. I’m always late, but I do pay my bill. They come to my house and bang on my door & windows sometimes. They’ll stay there for 30 minutes until I answer the door or I don’t answer it at all… they’ve picked up my PS4 one & I did sign the paper for the to take the money out of my account but I asked them not to do it anymore offer that but they are still doing.. I can’t pay my bill & my water will get turned off & I do have three children. I called them and they said they can’t refund my money back because I’m late on a payment. THIS IS THE WORST STORE WORLDWIDE & I WILL NEVER RENT FROM THIS PLACE AGAIN! Rent 1st treats their costumers way better.
The customer service I received from the chat department was horrible. I chatted with Kala and her supervisor employee number 2019 who was no better. She refused me her employee number and lied and said she had no supervisor and I had to call an 800 number. Very unprofessional and tacky. As a potential new customer that thought is gone. Aarons should be more mindful of the people they hire for chat, work from home or call center. A formal letter to the CEO and BBB will follow.
Aaron’s me and boyfriend want to rent to own bedroom outfit when we got here mom want in too look at bedroom outfit too they said can’t rent own to her I have did better business with rental center in Harrisonburg so I call some to see if he can do that say to my mom woman call me today said my mom talk about them like that
Yeah I Got a Fridge from Aaron’s in Plainfield Indiana it’s a maytag Fridge and I called them Sat said they had no drivers and I had to throw away like 200 dollars worth of food they called me today said they were calling Maytag to have them come look at it but have had nothing but problems with this fridge I want them to replace the food we had to throw away they are a bad company to rent from
I have NEVER in my life been harassed this way. I work full time. And so does my fiance. Now with that being said I am hardly ever home before 8:00pm. Today, while I was at work and so was my fiance, my neighbors called me to tell me that arrons was there and they had been banging on my door (loud enough for them to hear it) and ringing the doorbell and screaming my name for the whole neighborhood to hear. My neighbor said he was banging on the Windows went into my back yard and started yelling he was calling the police and/or a locksmith. Now, this went on for over an hour. When I finally got home that night I went into my home and saw several things damaged from the banging on my door and Windows. Things had fallen off of my walls. This is not the first time this has happened. When I read the note left on my door it said “I know you’re home I can hear the tv”. Yes my tv was on but I left it on when I left that morning. I am sick of this harassment and I am sick of them forcing access to my backyard which is my property and I am sick of my neighbors having to hear them scream and bang on my doors and so does. The damage to my property was the last straw. I have retained an attorney and will be seeking legal counsel against Aaron’s. And I will make sure these guys pay for all of this ridiculous unprofessional behavior and the damage to my property as well.
So obviously Aaron’s is the GOD forsaken worst…I’m glad I came here before I decided to rent to own a living room & bedroom set…I’ll definitely look elsewhere! The power of the internet??????
We had a problem from the start with getting bites. I changed out the mattress and spayed everything with bed bug killer just in case. Things got better then my son was getting bites, we sprayed for everything but now when I call arrons they say I am still responsible because I didn’t call sooner well I was working night shift 7 days a week 12 to 14 hours a day. They say they have an answer machine but when I called them at night to pick up the furniture they didn’t answer. So I have no good feeling for this store in Enid, Ok. ! They are they are the ones that brought furniture into my home with bed bugs and now they want me to pay a high price for used furniture. I tried 2 corporate phone numbers to try to fix my problem and neither one are working numbers. Please help.
I will be posting everywhere the serviced I received from Aarons in Searcy, Arkansas. Instantly during delivery, I noticed numerous red spots on a large area rug. I called and spoke to the manager about the spots. His response was they sell “as is”. So, I will be making others, including internet sites & Facebook if they are considering Aaron’s to thoroughly check the furniture is in quality condition, check for any filled in cracks/scratches and stains on any furniture including rugs and lamps.
The Dayton, TN store has the most rudest employees working there. I received hardly any help while shopping for furniture and felt rush. They are also really hard to deal with, especially when I ran into a problem, only once, on paying my bill. I pretty much got yelled at when I asked if I could wait a week after my bill was due to pay it. I decided to give my stuff back and will never do business with any Aaron’s store because of this. I have switched my business else where and am getting excellent customer serivce from them.
This is the number to Aaron’s Cooperate office.
678-402-3000
I also have issues with the lack of professionalism and courtsey from the Socorro, NM store. I will be notifying the BBB as well as other government agencies regarding Aaron’s disregards to their contracts, regulations and unprofessional attitudes
I use to rent from Aarons a while ago. I stopped because the service stink. I thought I would retry because I saw a bed that I liked. Big mistake. Made payments on time ran into money issues asked them to pick it up. Going to tell me I new I had them bills before I rented. I know what I have what I can do. Don’t count my money for me. Was told they don’t do short term rentals. One thing for sure Aaron’s don’t ever have to worry about them again every getting anything from them. Customer service still stink.
I have a history of a lease I paid off which was a total close to $3000 this was over a year ago. Today I went to one of your locations tried to lease a laptop and the only thing that stopped the transaction was that I was told my mother inlaw would have to come in to confirm my husband and I stay with her. I declined the purchase because that was to much they were asking. It would be understandable had I not paid off a $3000 lease with you guys before. But to have to go thru unnecessary steps when my payment history shows I have no outstanding balance owed is ridiculous. Basically a sale lost because I felt like I was being treated as if I will not pay. Is this the steps that are taken with returning Aarons customers?
I know am late but no reason for them to be at my job talking about my bills and I didn’t like that at all I bought my bed and had no problems that’s not right at all
Whatever you do in Aarons do not pay in advance I am very dissatisfied with their products I have been trying to return them for a week and a half the manager will not return my call I finally got him on the phone today and he’s putting me off saying he has to check with corporate because they do not do refunds and by looking at these reviews it does not look like I’m going to get my refund either corporate has also changed their number so you can’t get in touch with them either and I am not talking about what I owe them I’m talking about Advanced payments
They came to.pickck up a fridge from my house, they ripped my brand new linoleum floor in two spots and said they will not replace it.calling cooperate tomorrow if they don’t fix it my lawyer will.
I am a first time customer just moved into new house was so excited about getting what I was told was Brand New living room suit, until the day it was delivered into my home. I instructed the delivery guys to be very careful when bringing the Couch,loveseat,coffee table and end tables in my home because the Hardwood floors was in fact brand new and I could not afford to replace them. well long story short I ended up with damaged floors , damaged walls and damaged furniture. I reported the damage immediately and sent the pictures to the phone of the sale associate like the store manger in Bowling Green Ky Ask She then came over to my home a few days later to take a look. At this time she checked out my living room suite agreed to get me a brand new living room suit because the one they sent originally had been damaged by there delivery drivers and told me she would get back in touch with me in few days she also said we would work something out about my floors and walls. SMH THIS LADY WAS THE MOST UNPROFESSIONAL LADY I HAVE EVER DELT WITH IN MY WHOLE LIFE AARONS HAS STILL NOT TRIED TO FIX THE ISSUE ALL THEY HAVE CALLED ABOUT IS A PAYMENT I TOLD THEM I DONT MIND MAKONG MY PAYMENT BUT I WANT WHAT I WAS PAYING FOR IN THE FIRST PLACE WHICH WAS NEW LIVING ROOM SUITE. THIS PLACE HAS DONE NOTHING BUT COST ME MONEY HAD I KNOWN HOW UNPROFESSIONAL THIS COMPANY IS I WOULD HAVE NEVER EVEN WALKED IN THE DOOR.. HOWEVER I WILL BE SEEKING ATTORNEY’S AND GOING FURTHER WITH CLAIM AGAINST THEM FOR THE DAMAGE THEY HAVE CAUSED . PEOPLE PLEASE BE AWARE OF THIS COMPANY
I am emailing you in reference to my account. I am past due and I will be returning your merchandise as soon as I get a reply for this email from Aaron’s. I have 3 agreements and I was almost done paying one off but the accounts manager in the McAllen store has been nothing but rude to me. I even received rude attitude from the manager at the Mission, TX store. I fell behind due to a very personal family issue. My 36 year old sister passed away from pancreatic cancer and I had to go out of town for the funeral. The manager was harassing one of my family members to literally interrupt me at the funeral home in regards to my payment. When I called to try and make a payment he came out with all these outrageous extra charges. He knew why I had fallen behind yet he still asked me why and when I told him about my sister’s passing he very coldly said to me that it wasn’t an excuse he has had people close to him die. I was shocked when he said that to me. The sales manager, Mary, heard him as well and could not believe he had spoken to me so rudely. I have never been treated so horribly and he has no business treating anyone like this. I kept the merchandise because I wanted to let someone know about this before I turned it in. The manger continues to come to my house and enters my property even when my front gate is closed and bangs at my door screaming that he’s here for his merchandise. That is trespassing. If my front gate is closed no one should take it upon themselves to open it and walk in. He wants to threaten me with the police well I can do it as well for trespassing. I don’t answer his phone calls because I do not want to hear anything he has to say to me after the way I was treated. I do however want to let you know that I will be turning in the merchandise and I want the harassment to stop. I am disabled and Aaron’s coming into my property when my gate is closed is really stressing me out. Please put a stop to this behavior or I won’t hesitate to seek out an Attorney. There are plenty of Attorneys who are willing to defend a disabled person. I am disgusted that Aaron’s would allow such treatment of their customers. I expect a reply from Aaron’s and until I receive one then I will return your merchandise. This is the only way I will know that my email isn’t just being brushed off.I’m not even asking for an apology.What I would like is for someone to bring it to the account’s manager’s attention so that no one else has to be treated the way I have been treated. Feel free to contact me at the number above as well if you have any questions. Please let me remind you that I I do not want to speak to anyone in the McAllen or Mission TX stores.
The Arron’s on Serene and Eastern in Las Vegas with a new Manager Jamie who has been blowing us off with many excuses about a used computer we purchased from them. our computer has been in for 3 repairs and I am lucky if I can pay my bills or do anything with it. We where to have gotten a credit this month but yet they charged us in stead!!!!!! We should have gotten our Brand New Computer last week but the associate neglected to give the message to Jamie supposedly????????? Now here we are 3 weeks later and still no computer. my Husband called Jamie last Saturday and we where told that the computer would be in on the truck on Wednesday. Today…. My husband called the Serene Location in Las Vegas and we found out that the computer wouldn’t be delivered until Friday now! My husband asked for Jamie the Manager to call him back!!!!!. Yeah. Well that didn’t happen!!!! They are ripping the consumer off in so many ways. Arron’s should close their doors because from the District Managers down they have no clue. Work ethic is not in their vocabulary and never will be. The kicker is for the computer that we have I have price checked it through other stores. our computer is going for $629 to $659. Arron’s is going to charge us over $900. Are they seriously NUTS. They are nothing but a rip off and Do Not Use Them!!!! for your sake.
Mansfield, Tx store needs to be shut down permanently.I have a 6 month old child and a 5 yr old that are scared because Aaron’s has come to my house repeatedly after/before business hours banging on my door like they’re the police.
Today they illegally went into my gated backyard and into my garage while I was at work. How do I know this? They so boldly left they’re “please contact us” signs on my back door and left my garage door open.
Then to top it all off Josh (who I am assuming is a manager) came to my work and harassed me about an account that isn’t even in my name. I am a referral and I don’t even speak to the person that put me on their account anymore.
He came to my work threatening to file a police report against me for stolen property that is not mine.When I told him to leave repeatedly he didn’t do so until I called the police.
The issues regarding the Aarons store in visalia , calif. On mooney blvd is very serious and illegal. They are illegally take multiple payments from my account with all of them totaling different amounts, therefore taking away the possibility of computer error. When confronted with this matter they stated O’WELL we will try to credit your account in a few days. Also this has been two weeks coming up and still has not credited my account. Each amount was different and there were three withdraws form my account. Some body in administration needs to email me back with a number to call to straighten this out. They would not deny that money from my account on second withdraw went for someone elses payment. Stating it can be put back mam before three days. Its been going on two weeks. Attorney from my work stated if the amounts were the same then they could claim computer error. However there is three different amounts and only one was authorized can catigorize this as a theft or for of idenity theft.
We did rent to own on a 50″ Philips 1080P LED TV 3 HDMI INP TV from Aaron’s. We fell behind at the end of our rent to own period and they came and picked up our TV on 7/2/2016. My husband told the manager, John Bernini, of the store F182 5707 N 2nd Street, Unit 2, Loves Park, IL 61111 that we would be in 7/16/2016 to pay off the $121.26 that we owed on the TV before it would be ours. He told us that would be fine and he would hold it in the back. My husband called the manager on 7/12/2016 and confirmed we would be there on Saturday, July 16th to pay balance owed and pick up TV. On that day we were there at the office and payed the balance in full at 1:37:23 PM. The store associate went in the back to get the TV and stated it was not there. He then called the manager who said he would be at the store in 20 minutes to talk to us or we could leave and we call us. We chose to wait. Once he arrived he stated he loaned the TV out to someone else and it was supposed to be back today but he didn’t have it yet. Mind you we paid in full for it. He said he would let us know when it came back. We moved outside of Milwaukee, Wisconsin so it is a 3 hour round trip drive for us. He told us there was nothing he could do. We were extremely angry but left without our TV. He was supposed to call us Monday and the manager did not. I finally called him on July 23rd, 2016 to ask about the status on my TV. He states the woman hasn’t brought it back yet and he told my husband he would call when it was. He was condescending and rude. It is 7/28/2016 and he has not called and we do not have our TV.
Fact is I have a transfer of ownership receipt in my hand showing that the TV is ours but he won’t give us our TV. This is theft and if it doesn’t get resolved ASAP I will be calling the police as it is ours.
This is horrible customer service. I want something done now and will post this where ever I can to get it. I will be contacting the Better Business Bureau to file a complaint also.
Arron’s is the worst place I have ever been to. They lied to us to get us to rent a TV.
I rented a box springs & mattress, I wanted to return it because it was to hard. They told me they know the reason we were returning it was because we could not afford it. We have never been late on a payment. The guy I spoke to on the phone was so unprofessional and rude. I am now returning the TV also. I won’t give them $1 more of my money. I recommend NEVER
to rent from this place.
LOCAL STORE:
17754 FM 529 Rd
Houston, TX 77095
I am writing a formal complaint and posting on every review site possible. I had a horrible experience in dealing with your Account manager and store manager at the New Cypress location. They are the most unprofessional incompetent sales team I’ve ever dealt with. I relocated from Maryland to take a job a Memorial Hermann, so I decided to rent a bedroom set since it would help my family and our budget due to a cross country move. I ordered my furniture online on 7/1. I didn’t hear anything back from my order after 5 days, so I went to another location. They decided to call and check to see if my order was received yet, it was on the same day. Then I said well I tried to order a mattress and box spring from the Cypress location so it could be ready when my order came, but they said I had to wait until my order came, so now I had to sit and wait for them to check other stores inventory to see if a new bed was available for transfer…again this took an additional 2 days! Had the just added to my order when I called the mattress and box spring would have arrived at the same time as the bedroom set!! The store clerk calls me to verify my work address on 7/11. I gave it to her again. She asked me to email her a copy of my lease, so I did. The manager later calls me to thank me for my order and confirm my delivery for later that day. We even discussed when I wanted my due date. I call my husband to arrange to be available for the delivery because I was still at work. I them call Aaron’s and advise the manager of my husbands name and contact information for the delivery which was scheduled for after 3. He says, no problem and he will let the driver know. So 5 rolls around and they are still not there. I call the office and they advised that they are really understaffed and the driver would be coming to us after he delivers a washer and dryer. Meanwhile I staying at work late because my husband can’t come pick me up until our bedroom furniture is delivered! 6:30 rolls around and I contact Aaron’s and Nick advises me that they need new references and need my old address from the state I just relocated from. He said I’m not saying thar you are lying about your new job, we just need to verify more information. He stated that my mom and my dad both couldn’t verify my address and they didn’t know anything about my moving to Texas! That’s insane. They are senior citizens and wouldn’t be able to just verify all my info seeing as though I just relocated here!! I asked him why would they schedule a delivery if they still need to verify a person. Nick said the process is to verify while things are out for delivery!!! Do you know how stupid that is!! I then request to speak to the manager, he said they didn’t realize they needed my information when they called me to set up the delivery! I could have easily provided my job acceptance letter. they clearly saw my lease. These are the managers your have running your store!!!! Complete morans. I will never step foot into another Aaron’s store! I was humiliated, made to feel like I was a liar. My husband took off to be there for the delivery and I didn’t get home from work until 2 hours after my scheduled time. I can tell you, this store will have horrible reviews if these two stay in management. Basically, I paid for their mistake and mismanagement. Clearly they did nothing with my order for 11 days!!!! At minimum they should have verified my employment and completed all checks before the manager called me to thank me for my order and confirm my delivery! Your store lost $2000 because of these idiots! Never again!!!!!!!!!
I had a delivery at my house last week from the Aaron’s in Augusta GA. Deans bridge. The driver never got his name a Puerto Rican fellow was very rude when speaking to me about a return he had to do because of a late payment. Plus the guy looked high on some type of drugs. I will never shop here again and plan to organize a boycott from here until better customer service is given.
I think it’s pretty shi**y that you add on a convenience fee for paying every 2 weeks, especially when my husband & I were offered that payment agreement. Just another way to screw people out of money. Because that does add up over the months. I’ll pay my furniture off, & will never go there again. Nor will I EVER recommend your business to any of my family members, & trust me I know there’s quite a bit of my family members with you now. I will be calling them to let them know how my husband & I were done!!!
the aarons store at 8853 Lem Turner RD. Jacksonville Florida. is very unprofessional and rude.They pull up to my house while we have company (so i have witnesses to this) and start being rude with my wife and making threats to her about the stuff that is currently being rented from that store.Saying they will take all the stuff away for a missed payment for our bedroom suit(we have alot going on with the familly so we forgot about it and not just this bill the others too)when thay gave her the other 2 items payment free(because they screwd up the first time with it all and we told them to pick it all up and sent a complaint to corperate office)till august so she has only missed payment on 1 item as this writting,and when you try to have the regional manager call they convieniently send it to the store and the store tries to cover it up.Iv talked to other people about the same thing happening there too and they have had the same complaint too.Thats the second time this has happend,so if this matter isnt fixed by monday the 4th of july,i will show up at the store myself to handle it(and i dont lose much) and that doesnt work i will have no other recourse but to take this complaint to my attorney and let them solve it.
Very Poor Customer Service out of Spokane WA…. I have called 3 different times to the Aaron’s toll free Customer Service# and was given a reference number for the call and was told that a regional manager would be calling me back within 48hrs of my call. As of today I have never received a call about my complaint. Each time I call the staff that answers also doesn’t understand why they have not called me back and why they haven’t even responded back to their messages to them, they told me they will continue to doXXXXent each time I call.
I forgot to add in my original comment here that I was also told by a customer service rep that they could not give me any additional phone numbers to call.. When I lived in Tampa Florida I used Aarons twice and never had an issue with the store. The staff was always very nice
I have been with them for about 2yrs now (maybe longer) I had no problems with the Washer, Dryer, and first Queen bed I got Then I got a King Size bedroom suite. The bed came with something more than just the bed. Yes, Bed bugs and how do we discover this when they come to pick up the Suite in trade from a Queen and they refuse to take it because they found one tiny bedbug. Not only that but the boxspring never came with a Bed cover. They finally gave us one (that they were already charging us for) 2months later. OK, Fine I and my family understood you can’t take the bed back. Fine.. However, WE never had bedbugs before we got beds from Aarons in the first place. We aren’t sure if they came with the first bed (the Queen that is now paid off) or the King which we are now struggling to pay for.
Now on to my issues with the people. I am a 63 yr woman with health issues I live with my daughter her husband and 4 kids. My SIL is my cosigner and has been since the start. One time he can sign for me other times he can’t. It really depends on the day and the person’s mood I am talking too. I made payment dates around the time that I get my money from my husbands Death. The 15th of every month. We tell them this every time I got something new. The last 2 things I got I have had to tell them to change the dates, and sign something every month because according to them I am late. They call us constantly despite promising to work with us on the payments because they refuse to pick up the furniture because of the bedbugs we didn’t have before getting the beds in the first place. We are disgusted and embarrassed that this happened. We have tried calling and emailing corporate and have received no emails or phone calls. I would return the things We have but they won’t take it back and I am terrified that they will start pounding on our doors or windows scaring my grandchildren. I am glad I found this place and others are having the same issues as I am.
I need to known who I can contact with a complaint I received a refrigerator from a store here in Houston tx I was told it was new a couple months later it ended up not cooling so I called the store and asked them to fix it keep in mind they took awhile to come for it I believe they came for it a week later after they came they gave me a loaner refrigerator while supposedly mine got fixed it took them almost two months to being back what was suppose to be MY REFRIGERATOR NOPE ITS WASNT ITS BEEN A LITTLE OVER A MONTH NOW AND I WAS NOTICED THAT ROACHES WERE STARTING TO SHOW UP IN MY Kitchen I HAVE LIVED IN MY HOUSE FOR OVER A YEAR AND NEVER SEEN A ROACH SO I STARTED MOVING MY STOVE AND I DIDNT SEE ANYTHING STARTED CLEANING MY DRAWS AND NOTHING THEN MY HUSBAND MOVES THE DAMN REFRIGERATOR AND THERE IT WAS A FREAKING NEST OF ROACHES I CANT UNDERSTAND WHY THESE DAMN PEOPLE WOULD BRING ME A FREAKING APPLIANCE FULL OF ROACHES WTH KIND OF CRAP IS THAT IF I AM PAYING 2,900 FOR A NEW APPLIANCE IT BETTER BE NEW NOT NO DAMN PISS OF XXXXX THAT HAS A WHOLE FREAKING FAMILY OF ROACHES NOW I HAVE THEM ALL OVER THE KITCHEN I AM GOING TO FIND ME A GOOD LAWYER BECAUSE SOMEONE IS GOING TO HAVE RO GET RID OF THIS PROBLEM THAT ARRONS HAS LEFT ME TO WORRY ABOUT I WILL NOT KEEP PAYING FOR A DAMN REFRIGERATOR THAT WAS A Ham me down
Yeah I had a similar situation with the one In Plainfield Indiana I had to get a loaner Fridge bc mine went out and they brought the loaner fridge and it had Roaches in it and once again my Fridge I got back from them went out again and my food spoiled and think they should be responsible for that since they sell junk crap Rediclous
Very poor customer service from your Laurel, Maryland (Laurel Fort Mead) location. I have been a long time customer who have purchased 2 kitchen sets, 2 bedroom sets, and a living room complete set from this location. I have invested a lot of money in this store and simply called this morning to extend my payment date to the 24th. Mind you my due date was the 15th and I CALLED THEM‼! I have never been spoken to in such a condescending manner as I was spoken to today by agent, San Juan Parker (if that is his real name). You really need to remind your representatives that good customers are the cornerstone of your business. I’m sure that there are some people who may warrant a firm response but when have find that a customer is a “payer” and a “purchaser” those you might wish to retain them. Although I have sang Aaron’s praises in the past, I will never recommend this store to anyone again! VERY POOR CUSTOMER SERVICE! By the way, I did speak with the manager, Donte McIntosh, who did not offer even an apology for the poor handling of the situation‼!
My wife went to Aarons to rent a bedroom set and after showing her a few on the catalog she decided on the one she wanted the sales person jose told her ok we will order the item brand new and deliver the next week then the store manager hector told my wife you sure you dont need anything else since in the past you had perfect credit with us. Then my wife said ok i heard y’all having a sell for the first two wks it be 5dlls then the regular payment then he said i have this used set of washer and dryer that if you choose to take them today and you pay a full payment i give you two weeks free so iat the time sounded like a big savings but at the end everything went horrible they deliver the wrong bedroom and the washer and dryer were not in a good condition when i call them back they kept saying that they were going to stop a check it out and it took them two weeks to pick up the bedroom that i pay 219.00 for nothing because they didnt wanted to order me the right one then they call my boss saying i was late on a payment and i call them back to ask why they did that they say they have the wrong number i cant believe how disorganized this store is manager became so rude with me first he said he was not recalling the person and items then he became angry when i told him why yall dont issue the right receiptbso they wont get confused with the payments and items he scream at me that he didnt need to put up with me and my questionary that he would have some one picking up the items by the afternoon if i didnt show to pay and i said pay what i dont own you no payment until july 15 2016 he hang up saying to have his items ready what a rip off this store its nothing compare to the right management on the past the store number i dont know it but its located in Houston Tx the long point location zip code 77055 very disappoined and upset i lost 347.00 in two weeks that easy they pocket customer money
I rented a magnavox “32” smart tv recently. That was what the sign hung by it said. I went there for a smart Tv so I could get netlix upstairs by wifi. Only when I got ready to set up wifi..I got nothing..so I utubed it and it said they usually come with wifi adapter..keep in mind even the remote has a netflix and utube button.I called the manager at our current closest store where I got it in Jacksonville Tx..and he claimed i didnt get a smart tv..though i double checked the sign twice that the man used to enter the info into the computer..the manager said hed switch it out with a new smarttv when his new shipmet comes in a couple days..Im waiting on it…very bad customer service..and the manager is a bit XXXXy and rude..this is my first exerience with Aarons..not a good one..
I am beyond blown away by how badly this company treats it’s consumers. First of all, when I was moving out if state, the manager told what to do once I got to the aarons store down where I was moving. I did just as he said & that manager supposedly called my old one to transfer all my info and account. Weeks later I get a call from Aaron’s back up at my old town and nothing was transfered. So basically if I would have made a payment, they would have pocketed my $160 payment and it would show on my account I didn’t pay. On top of all that, the manager at the West Memphis store who I had spoken to on the phone last week was very rude, XXXXy & disrespectful and should have never spoken to me like that. He lied to me directly about aarons policies which I clearly knew what I was talking about and he was very degrading towards me. He even hung up on me. Not to mention he was ignorant to my uncle and the lady employee of that same store was extremely rude to my uncles mother and sister. She was even rude to me when I was at the store looking at tvs with my boyfriend. She was conversation with my boyfriend and friendly to him, but when I asked her a question she straight up ignored me. I then looked at her and repeated my question. She answered in a short, snotty reply and avoided me the rest of our visit. Aaron’s employees have zero respect for their customers and I will never do business with them ever again. I will tell all my family and friends who go through them as well and have them cancel their service through them as well. I will be cancelling mine for sure. I’ll go to Rent-A-Center!!!!
Lied to by store in Pell City Al. All they want is the money. Their attitude is going to ruin a once good company. They have so much turn over because they don’t pay well, but want the employee to do whatever it takes.
I agree…..BestWay or RAC has got to be better.
I’m at a complete loss for “appropriate” words for the employees, especially for the one whom I believe may hold a management position at the Aarons store in Claremont NH. She is the most abbraisive, rude, insulting and might I add TRASHY human being I have come across in the customer service/retail profession. Not only is her appearance offensive, but when I have gone in the store to make a payment, she’s outside, directly in front of the entrance sucking down her cigarette, blowing it into my face and my children’s faces, or to any unfortunate person who may be a potential or existing customer happening to be walking into the store. But for her to then utter insults under her breath because God Forbid she had to put out her cigarette and actually do her job, (which by the way she utterly SUCKS at!) Not only does the company charge almost triple the cost of their merchandise, they go FAR BEYOND the rules and LAWS as a matter of fact should you happen to be late on a payment or not be able to make a payment due to financial hardship. They have called my phone as well as my husband’s phone each a dozen times every single day. Then come the home visits which ALWAYS include the threat of being arrested and prosecuted which they feel the need to tell me will DEFINITELY include jail time. When I call to try to adjust my paymentson during this hardship and unexpected illness my family is struggling through currently they ask me to provide them with medical doXXXXentation as proof!!!
The miserable, trashy chains making woman that Aarons has representing the Claremont NH store is by far damaging and trashing your company name. I have every and all intentions in paying for the merchandise leased to me, but as a multimillion dollar company, to not be willing to adjust payments for customers who may be facing a sudden illness, or loss of employment, or a change in one’s financial situation, you should be ashamed of yourselves. Your greed disgusts me. Why else would you not be willing to work with customers where they are able to still make payments, but smaller payments until they are ale to finally keep their head above the water. I for one know at least 18 people who used to be Aarons customers who have decided to terminate their business with Aarons and give their business to Rent a Center where they are treated like human beings. I can’t even call to try to adjust my payment plan (temporarily mind you) because I refuse to be berated, insulted, and verbally attacked by the despicable excuse of a woman you have representing the local store in my area. I find it beyond unprofessional for any employee to initiate a confrontation in front of of customers, insulting me, embarrassing me and not even willing to hear me out or get a word in edge wise, or give me the right to discuss my account with ANY EMPLOYEE OTHER THAN HER!
To the people in the corporate positions at Aarons, I’m almost positive this is not news to you judging by the overwhelming number of complaints against your company online as well with the Better Business Bureau, but your reputation is rapidly declining. As a consumer I’d like to offer some advice by saying that for starters, you definitely need to clean house and rid your company of horrible, unprofessional employees, and as a well known name in the rent-to-own furniture/appliance industry it should be absolutely mandatory that your employees, whether delivery men/women or in store customer service representatives, to dress in an appropriate and professional manner. It is rather unnerving having people come into the privacy of your home looking like they just came off the streets with dirty, tattered and torn clothing with their pants sagging well below their ass cheeks. You may also want to be a he’ll of a lot more willing to WORK with existing customers. If you wish to have client/customer retention, I strongly recommend you reevaluate the way your company conducts business, and really up your standards for whom you employ to interact with the general public and customers and require them to go through rigorous training on how to be respectful and professional.
Is there any other human I an speak with regarding my account other than the extremely rude and unprofessional people at my local store in Claremont NH?
Unfortunately I will never be able to recommend anyone I care about to do business with Aarons and have a clear conscience.
Your CEO should really go on Undercover Boss and see for themselves just how rotten their employees treat customers. If they are decent human beings, im sure they would be appalled at how the operations within the store and interactions with customers are conducted. I can assure you, if they truly care about their company’so reputation as well as the future of the company, things will change and they will change rather quickly.
Unfortuantely,I don’t like to complain about anything especially when your company offered me another chance to be a customer,my intention of returning was because I was sleeping on the floor of my efficiency apartment.First the delivery date was changed because the landlord wanted to put down new carpet,then I was told that my bedroom suite wold be delivered that saturday but that didn’t happen,I received a call from Emmett who told me that there weren’t any delivery drivers and it would have to wait until Monday,second Monday came and I called to see if delivery was going to take place I was told yes between 10am-2pm and I would receive a call when they were on the way but I didn’t receive a call,they just popped up(SURPRISE)thirdly when they were setting up the chester drawer was missing a drawer because it feel apart as they were taking it off the truck.I was told it would be 2 days before they would bring it back,I called the following Tuesday and was told by Emmett that they had forgotten,Oh well!That didn’t make me feel any better but my drawer would be ordered that day Tuesday and delivered Wednesday that didn’t happen,no one has called with a follow up regarding the chester drawer.Then I noticed the headboard is loose and there were screws and nuts on the floor,I have not touched anything,I don’t feel like a customer but I feel like a second class citizen and I don’t matter basically.If I was late with my payment or even before it was time to pay I would receive calls constantly but I am very unsatisfied with the way I’m being treated,I was sleeping on the floor and I will give it back and continue to sleep on the floor.I am not rich and I am on a limited income and I was willing to sacrifice somethings in order to sleep in a bed,but I’m sincerely reconsidering my decision,I’m Thankful for your chance to return but I don’t feel it is worth my money or time if I’m being put to side like I don’t matter
If I did not have just a few months left to pay on m,y washer and dryer I rented fro ARRON’S store on Milliscent Way/Youree Dr in Shreveport. I would tell them where they could stick the damn washer and dryer. THIS STORE IS RUDE AND UNPROFESSIONAL. IT HAS BEEN THRU I THINK 3 MANAGERS. My payment is set up for the 3rd of the Month. NOT the 1st., since my hubby gets a check on the 3rd. They will start calling me on the 2nd of the month, sometime up to 4 calls a day. If I do not make it in on the 3rd. I will tell them and give them a appox date. THEY STILL WILL call me 3-5 times a day. Just last month they started showing up at my house. AFTER I HAD told them I had bronchitis and it would be a few more days til I get in. They will leave RUDE messages on my phone. And today when I finally found away to get into pay my account, which was just 4 days. I was charge a 10.00 late fee. I have never been charges a 10.00 late fee EVER. as i said? Once this is paid for. I WILL NEVER DO BUSINESS WITH AARON’S ANYWHERE.I FEEL ARRON’S SHOULD HAVE THEIR ACCOUNTS AUDIT. I BET SOMEONE IS SKIMMING OFF THE TOP. I do not have any thing nice to say about this place. and will never referred them to ANYONE.
I will never rent from.Aarons ever again…I have basically told the Aarons in Abilene Tx on N1st to be exact that I can’t pay for the furniture no more and I got funtiure that was more reasonable for me from another company…They refused to come get their furniture I spoke with a man name John and he is one of the managers and he told me that he made a change to the contract and by law your suppose to send out a new contract when its been updated to every contract holder and I have not received anything..I also spoke with the regional manager and he told me he would call them to come pick up the furniture yesterday and they never came now I can’t get back in touch with the regional manager David…this is a bunch of bull…NEVER AGAIN
I just got a call from the 44th and western okc ok store that I’m not even a customer of about my sister and was called a dead beat because I told them I would have her call when I saw her I asked to speak to the manager and he said that that was him and his name was George and have found out that Dan is that stores manager so I’ve called back and got the same man and asked for corporates phone number and was hung up on
Orange tx Aaron ‘ delivery service is very poor service. I’ve been a very faithful customer and every time delivery is later. I’m not one to complaint but today service which I can’t call it service cause they told me between 12 and 4 PM. Call the store a 4 to see where they were because at the time of scheduling I told them I had to work for 5. So I call to see they said the delivery driver wasn’t answer. So I leave at 415 return at 430 and call back they said they came. So I asked could they come back I’ll leave some one at the house I give Ms Vicki her number she said they would put me on the book for later. So I leave someone at my house to wait four in a half more hours. Only for the delivery drive to speed pass the house not even stop look anything. Aaron is one mile from my house it’s no way I should have to wait in entry day for one item in the case nothing at all. I do waist my time and I don’t need Aarons waisting my time. They have other furniture store like Boomtown and Ashley Affordable that will deliver one time and respectful. Aarons need to learn how to treat you customers before you lose business like sears and kmart. I don’t mind spending money but I expect damn good service especially for the price I pay at Arrons for items.
The manager, Dan, at the Aaron’s in Celina, OH is very rude and unprofessional. I rented a new refrigerator 2 months ago from online. My rental lease is up and the landlord is not going to renew because he is selling the house. Thus, I do not need the fridge any more. I called the store to schedule a pick up and the 1st thing he rudely says is how he doesn’t really care for the brand of fridge I have. He then said I need to rent it for 3 months and they cannot come pick it up. I said I will need to put it outside because the landlord will not let them in the house to get it. He SHOUTED.. “if you put it outside and something happens… I am coming after you!!!!” He then kept shouting at me saying he should never rented to me! Extremely rude and flipped out and should not be in customer service.
My Husband and I are renting from Aarons in either belton or grandview mo not for sure when my husband sit up everything it was suppose to be the belton store but anyway we had to wait at least a week for them to bring us our tv and entertainment center and was suppose to give us a call for us make our 25.00 payment well when we took everything out of the boxes to put the entertainment center together and then took the tv out of the box there was no stand for the tv nor was there a remote i called and told them i was told they would call me back the next morning to see if it we had over looked the stand and remote and if not then they would order us one well we didn’t get a call and we waited for two weeks after the fact for the remote and stand and we had asked for paper work because they didn’t have my husband sign anything or even give us copies of it well today one of the sales people by the name of johnny or whatever showed up at my house and was rather rude towards me and told me that the paper work doesn’t matter and that we know we owe aarons and that we need to pay our bills and when i said my husband isn’t here that he is at work he got even more rude and said well if he knows how to pick up a phone you have him call me the man yelled at me and wasn’t very nice at all told me to take my f**king ass back into my house and stop acting a fool and that he is a grown man and that he will talk to me how he sees fit that if we paid our bills he wouldn’t have to be here and like i told him we want paper work and he told me no
I also have a 65 inch Vizio the outside panels that covers the wiring and screws on the screen it’s open from both sides and you close and it pops open again they still haven’t come to repair that I had a problem with the stove for almost a year-and-a-half and they recently sent someone to come and check it right before the war and she finished same thing with the washer and dryer mostly the washer in the dryer still good the washer ring broke and they took them forever then they wanted to charge me to fix it I called the lawyer and my attorney said they have no problem seeing you guys I just don’t have one lawyer I have 6 hopefully something gets done before it’s too late and I take action and sue you
Good morning I would like to let you guys know we have a radio we’re paying for it but we don’t have it in our possession because it’s supposed to be getting repaired and we still haven’t received it, its been 7 months. we don’t even have a loaner they gave us one and it turned off on us and we still haven’t had one yet this radio was brand new out the box reject button stopped working they took it to repair it and they bring it back destroyed it didn’t even turn on I called told them I would have it repaired I opened it up and fixed it but it had a glitch they took it back to fix it they never did anything to it left it the same way so i sent it back the same way the board inside was cracked there is a guy at his name is Muhammad he needs to be trained properly in speaking with people he’s not a people person he’s very rude list stores at New Rochelle B1041
34 weyman Avenue New Rochelle New York 10805 we told them we dont want the radio back we want the 7 months that we paid back we had the radio for a year every month the price goes up or come down they have no control on that do they or they just playing around with it letting you guys know please look in to this and get back to me
I am really really pissed at these people I rented furniture a few weeks later my house was on fire i ran into sum money plms and couodt afford it novmpre I also told them about the fire and when I called for them to come pick this up they refused cuz they said they can’t re sale it and I still have to pay that’s what I can’t afford sglhouldnt they have insurance on thingsblike this ?
Have done a lot of business with the rangeline store in Joplin, Mo., this last time was the deal breaker for me. They brought me a washer and dryer out. The guy turned dryer on and it was making noise and I said that doesn’t sound right and he told me it was fine. Well we washed a load of clothes and put in the dryer, 3 hours later they still were not dry! No the dryer was JUNK! They picked it up gave me a loaner and said would find me another dryer, mind you this all started in Jan. 2016, well here it is almost May and still have junk beat up dryer and when I call to speak to manager he is never there and will not return my calls. I have contacted corporate office once and it did no good. I will not pay for junk
I returned aTV in 2015 and I’m getting letters stating they are going to take legal matters to recover the merchandise. I have left several messages in regards to thus and yet no one has even called me to ask about it…. Unbelievable.
I silk put a counter lawsuit to there ignorance… and have the Manager to the Chatsworth, Ga office and staff fired.
I rented a bed room set from Aarons in easton pa and to find out it had bed bugs and they claim they treated the bed before hand and they refuse to show me the bill stated they treated it and I had to come out of pocket 700 dollars and they refuse to do anything about it
Also the Robert spiller the region manager was very rude saying its my problem to deal with and not there’s how can someone sell you a bed like that and not care
I have been purchasing furniture from Aaron’s for at least five years I have a number of accounts, all of which have been paid in full, on time, with no problems. Every time the local store is not meeting it’s daily quota, I get a call urging me to come and and buy something. They always tell me I have a great account history which I do. Today I want to purchase a bedroom suit, mattresses, rug, and lamp. So I go to Aaron’s in Ft. Myers Florida, and show them what I want. Unfortunately, they refuse to carry the rental past two years. My last purchase was for $5,000, and they were happy to extend the repayment term. My purpose in the long-term contract is to lower my monthly payment so it fits within my budget. So I now have to try to find the same items at RentaCenter or some other local company where I have never done business. I think this sucks. What is the point of establishing excellent credit with a company, if that company is now willing to reasonable accomodate one of its best customers. I will find what I am looking for. If I do not buy it at Aaron’s, I will not purchase there ever again. I expect customer service befitting the quality of the customer.
Hello my name is Dalbert Willis. I am beyond disgusted with the Aarons in our town. Sulphur Louisiana. I really rented a lap top that I wasn’t really wanting because they were out of everything else. A few weeks later I took that one back. My wife had accidentally left one of her games in the drive. When I called back to inform them that it was in the pc I had just brought back I was told that Tessa looked and there was nothing in there. My wife called and explained that yes, it is in there. Tessa said she would go look herself and call me back. 3 weeks later I call and ask about it. Tessa says oh yeah, you can come get it. I go get it….. it has a sticky note with my name on the side that the game plays on and it’s scratched to hell and has the sticky note glue on it. I call and speak to the manager, Roy. He was uninterested and would do anything about my game. Not to mention they tried to sell me a “new desk top pc that was clearly used and missing parts. Very upset with these ppl !
By way of introduction my name is Tarajee Saleem-Little. I would like to file a compliant against your store sales person by the name of Mike. He has a horrible attitude. And he is continuously harrassing me. This poor customer service. This store is located in Brooklyn, NY. I should have went somewhere else. Mike is very unprofessional. I can be reached at 347-356-XXXXX. Or by email tarajeesaleem at gmail.com
Sincerely,
Tarajee Saleem-Little
The Store in Knoxville Tn Halls Area…Has Been horrible. I asked them to pick up furniture in March, it’s April and still have not…Now they’re asking me to catch up on payments because corporate will not allow them to pick up from my house. I only had furniture for 5 months and seen more I like so I went out and bought it. Now they will not pick up the old things saying because it has bed bugs. It was sprayed numerous times. If it’s bed bugs…they brought them. I refuse to move the old furniture to my new place. They threaten if I don’t pay them. Do Not Go through Aaron’s. Corporate is no help at all.
The Aarons in council bluffs ia delivered furniture to me at 11:00at night and gave me bedbugs!
Aaron is the worst for a quick fix. A payment was due on the 1st and there merchanise broke on the 4th and now they refuse to come and fix because they don’t have a payment. Don’t not rent from store in central Islip NY.
My washer that I rented from Aaron’s had been set up to be moved from our old home to our new 3 days after we had moved everything out of our home. While it was there someone stole it. Now Aaron’s is saying I still have to pay for it even though I called them and told them out moving date. It’s not my fault they couldn’t send someone out on that day to move it, so the washer had to sit in an empty house for 3 days. I tried calling the corporate office, they said they would call us back in 2 business days. It has now been a week. Does anyone have any suggestions?
Yeah put a recording app on UR PHONE when dealing with PPL like them and then sue the hell out of them for your money back. But yeah UR right. It’s their fault!!!
I have been calling Arron’s (Corpus Christi, Tx. Weber location) for over a week already… They over charged me for 4 months at $120 a month… That’s a big chunk of money… The district manager said he had to talk to corporate to find out if I could even get a refund back… Wth??? That’s my money not my fault that your computer said it was a 24 month lease but my paperwork I signed says a 12 month lease… Thank goodness I found my paperwork but 4 months late… Now every time I call which is daily the district manager is never in… I called just right now and the lady that answered the phone told me she can’t promise me he will call me back but she will give him the message… What??? Shouldn’t they return calls especially since I have been a customer since 2001… I have recommended numerous of people to Arron’s… If I don’t get a phone call back soon I will try calling corporate myself and if that don’t work then I will contact the media… I am just baffled that I am getting the run around but when I have a payment due shut they are calling me non stop daily and I can’t a simple phone call back!!!
Have done had two magnavox 32 inch tv from Aarons and they both have screens going out all I get is a run around. I make my payments but they don’t honor their commitment as stated in the papers. Never rent from Aaron’s
Chicago Airport: I knew little of this company but seeing the above comments adds up. One Aaron’s employee just walked past me with a baseball cap that says “F*ck around Club House”. Nice.
Rude and unprofessional employees appear to be the norm for Aaron’s. The Brookhaven, MS store is no better than all the stores listed in the complaints displayed. It does not matter how timely you pay them, their bookkeeping/accounting department never records activity. After delivery, my payment amount changed for no apparent reason and I have had payments sit in a “suspense” account from month to month going unnoticed. Meanwhile, their rude and ignorant delivery drivers visited my home daily. Property housed on my carport has gone missing, and my driveway and yard have been damaged. Despite my notification to the store, no manager attempted to assist me until I refused to pay and asked for written doXXXXentation of their intent to correct these issues. Of course, they refuse to formally respond to my certified letter; instead they continue to make harassing phone calls to my references at disrespectful and unwarranted hours of the day and night. Aa class action suit needs to be filed against Aarons for violation of state laws mandating conduct of creditors/bill collectors. They are absolutely AWFUL!!!!!
This complaint is for the store in Garden City, Ks. I find it very unprofessional when they harass our references 24/7. Even to the point of looking for them at their houses. I had spoken to the manager a few weeks back, and I was willing to return the merchandise as soon as I would get back to the State of Kansas. Well not far into the conversation, she raises her voice and threatned to send me to court. I said go ahead! I gave her my P.0 . Box and said I would be expecting to hear from them!! It is really rude and unprofessional that after they have spoken to me on the phone, they decide to go harass the references I gave them after I told them I do not have contact with none of them!! Most of them even had to change their phone number!!! Will never do business with them again, and once we get to court, I will file for harassment charges!!!
I am a disabled combat vet and I owed $25 for my tv and I just had surgery and 2 big guys came beating on my door yelling through the window and I went down the stairs and told them I would make the payment when I get back upstairs they then said they have to take the items I said no. I then tried to close the door they put there hand on the door preventing me from closing it. I told him to remove his hand from the door hand said I can touch the door all I want. I then tried closing the door 3 more times and the same thing happened. I finally slammed the door and locked it and they started beating on the door screaming my name my neighbor told him if he didn’t leave that he would call the cops.
I’m really sry to hear wat they do to everyone. So far the one I’m going through is OK… No prob untill here recently. I bought a stove though them a month ago. And the clips that hold down the top of the stove, wasn’t in the box…and to top it all off we HAD to take it home ourselves or wait 3 days. It’s been over a month and still no clips. TG irs alll on record lol
Aaron’s store in Aberdeen Maryland came beating on my Windows beings as though arrangements were made to pay by the end of the end of the day! My xfinuty security captured image of my window being cracked the angel figuration that was attached To my mothers casket fell off wall and praying Hands broke off Inpieces ! We had Til end of the store closing to pay yet they come totally disrespecting my property ! I calked the general manager and she says if your name is not on account I have sh*
t to day to you and hung up on me well my name is on account they can have this trash but I’m pressing charges
I find it very disrrspectful for a employee of this company to attempt to gain access to a location after already speaking to a person at the front door.
Then when calling they make no notes about the customrr contact numbers on the account or the references the numbers are just numbers to them.
The manager of the university store in my town is probably for lack of more a lined word is rude and has no understanding of life.
The worst thing that can be done is to laugh at a customer over the phone.
Your store at: 1055 SW 8 Street, Miami, Fl. I have been threaten , harassed, without real reason, other than I needed to return your merchandise for hardship financial issues. A fraudulent letter was sent to me, utilizing the Seal of the Court in Florida. Who stops this? By reading these email you do not do much. I am sending you correspondence under separate cover address to your Headquarters and CEO’s
After months of extreme disrespect and lack of professionalism I no longer want anything to do with this company. On numerous occasions my mother and I have been disrespected and insulted by AARONS EMPLOYEES ( conversations that have been recorded!). Enough is enough I no longer want the product or anything to do with this company.. An yes legal action will be taken. They should employee people who have respect and regard for people who invest THEIR. hard earned money. To think that your employee called my mom and showed up my my residence demanding the return of merchandise. All because of 48 DOLLARS! An amount that wasn’t paid because of technical difficulty on YOUR WEBSITE. I’m a disgusted and refuse to spend a penny on this company.
I have had nothing but issues with the Belmont, NC location. The recliner I bought short circuits and stays broken. It takes MONTHS to get anyone out to fix this. I also have a living room suite. I guess I’m the only person who washes my cushion cover (always by hand and never in the washer or dryer). I was informed tonight, after I made the discover that our cushion cover was SEWN SHUT by the repair man instead of fixing the zipper 3 weeks ago, that the cushion covers weren’teant to be washed. Why is there a zipper on it then?! I have pets and grandkids in the house all the time. Spills happen, and I want to be able to wash them before it seeps into the cushion itself. So, after my daughter called to ask about this, the manager was rude and snippy with her and hung up on her after he said the repair man would be out Saturday. I’m LIVID, and will be emailing and calling everyone in corporate that I can or have to. I will NEVER lease from Aaron’s again after tonight. The staff is rude and unprofessional, and I’ve had nothing but rude snippy people deal with us.
I am being threatened by the associates at my aarons location. I have voicemails to prove this. The service is horrible and the associates are not professional. I originally ordered my merchandice off line. If I would have known I would be harassed and disrespected I would of never ordered from aarons. I am going to seek legal action and yes they can have their merchandise back. I spoke to a rep at the GA location who keep referring me back to the store. The are very rude and borderline threatening me. Someone need to contact me..
The Aarons in Wooster Ohio delivered a box springs and mattress and recliner suppose to be new and gave us bedbugs.They have been a rude bunch if jerk The MGR Jeff is a unprofessional jackass.I have never had bedbugs in my life Doing research I now see Aarons has caused this issue for many other cust claiming no blame.I have to throw away most of my things in house.All I ask is that they treat the problem They refuse.Aarons cares nothing for their cystomers.We found a bed bug .We have been bitten 10 times.
your customer service reps at your Hobart, Indiana store CONTINUE to come to my house unannounced AND unwelcomed! JUST this morning the guy Todd showed up at my house…. EVEN after i spoke with someone juat an hour earlier! I politely asked hik to leave and yet he sat in his car in front of my house for almost 20 minutes! i am LIVID! as soon as i finish typing this i am going to the Hobart Police station to file a formal complaint on that store and that associate!!! nowhere in the lease does is say you guys can come to my house and harass me!! i WILL pursue any legal action i can! i only have 5 more paymens left but im STILL sending this XXXXX back!! thats just how BAD the service in that store is!! TRUST!! this isn’t the last you’ve heard from me!!
I moved to the St. Louis area and have had nothing but problems with the Granite City, Illinois store. The side rail on my bed broke and 27 hours later nothing has been done about it. Your manager laughing about the situation is very unprofessional! I have dealt with aarons for years, but I never will again! You have lost a customer of 6 years because of your unprofessional staff!
I am really shocked by the comments I have read on Aarons rent to own. I am going through a bit of a situation myself with them. I had received the best service anyone could possible get as a customer when I was in Fla. I am in Texas now and the service w/Aarons is much to be desired. I wanted a computer that was on a special promotion I placed my order thinking I was going to get what I ordered, not. I ended up w/a 4gb when I ordered a 6. I called and asked to speak to the manager and got the General manager haha. Explained what had happened and wanted the issue to be corrected, he was in total clueless mode. I couldn’t believe this. I get a computer that I didn’t order and was told by a person who runs the store there is no computer like that when it is still on the add page of there store. Can’t get a hold of the GM he’s never available for me to speak with. Always unavailable…. What’s wrong w/this picture? This is the second Aarons I have had an issue with in Texas. I guess the corporations are to busy to pay attention to the people who pay them.
We use to go to Rent a center,but had heard how much a friend of ours liked Aarons so well,so we decided to try.Picked out a living room set,came with a coffee table,and 2 end tables.Coffee table came apart,the first month we had gotten this,so we called,to ask if they would come and fix.Months later,after asking many times,they still wouldn’t show up.Couch then had staples coming off,so fabric was now loose,we called they gave more promises to come over,no never showed up.Just maybe a week ago,we called again,now they say that our couch cannot be fixed,nor our table,as they now can’t guarantee them,due to the company now not having the same set.Went to Aarons last night,an employee said they stopped with the tables,as yes he admitted,they were cheaply made.We now only owe a few hundred more on this set,but we asked them to come over next week,and pick up,as we No longer want anything more to do with this company again! We will go back to Rent a Center,as they do stand up for all of their products!
Hi Mary –
Happy to help further look into this & thank you for bringing this to our attention. Could you please email response at aarons.com with your primary name on your agreement, best # to reach you and your local Aaron’s store?
I look forward to hearing from you soon,
Jessica
Arrons got my wife and I with 90 days pay, we both had excellent credit, we did this now they some how got both of us with a 640 credit score and they’re the only ones screwing with our credit reports, can’t get a loan, ins. is super high and both of us have a perfect driving record, ARRONS, We are making fliers.emails twitter, facebook, keep ignoring us ARRONS, you really won’t like us as we’re going. So so many people have you SCREWED over, Well we’re all tired of this, why don’t we all make flers and tape them to store windows and help us out, sread the word, but do it nicely
Hi Floyd,
So sorry to hear this! I would be more than happy to further assist you! Please know customer service is our #1 priority and we take these matters very seriously. Could you please email: response at aarons.com with your local store, primary name on your lease agreement and best number to reach you so that we can further look into this accordingly?
Thanks so much for reaching out,
Jessica
Under the law, when a customer asks not to be called and the company store manager constantly calls is considered harassment. I have ever asked several times not to contact me but she refuses to understand that I know when my payment is due and that not everyone gets paid on the said First day of the month. I dont have to explain my finances with her or anyone else. I seeking legal action and seeking to have them amend their contracts. I’ve even blocked the numbers and she still calls me from different sources. I am about ready to take all the merchandise back and never send anyone there EVER!
Hi James,
Happy to help! I apologize for any inconveinence this may have caused. I will be more than happy to forward this accordigly to the appropriate Regional mgmt. teams. Could you please email: response at aarons.com with your local store, primary name on your lease agreement and best number to reach you so that we can provide options to further help you own it?
Thanks so much for reachinng out,
Jessica
Let me start my saying i a not new to aarons i have bought serval items from aaron. I first began to have issues when. My intent was to pay them back in the time frame same as cash my payments that was made was miss applyed and it put me being on the first of the month vs the 15th. Which cause a hardship and they wanted extra money to put me back on the first which i did not have. Which made me later miss out on paying early. I felt into a hardship due to issues with my daughter who is disabled that require more attention. And time off from work. They called and i explain what was going on. They calls kept coming and then the daily visits. Where my daughter who is under medical care answered the door she was greeted with she felt was a rude and threaten person. My daughter called me and was so upset until she cpuld not talk. My issue is ok i am not home leave your notice and go . Nothing should be asked or discussed with my minor disabled daughter
Hi Kia,
Thank you so much for bringing this to our attention. Please know we take these matters very seriously and would be more than happy to further look into this immeadiately. Could you please email: response at aarons.com with your local store, primary name on your lease agreement and best number to reach you so that we can further assist you asap?
Thanks so much for reaching out,
Jessica
The manager at Abrams/Skillman store in Dallas need to be trained in people skills. Every time I make a payment weather it’s over the phone or in store he has a bad attitude and speak mean to customers. This is my second time and last purchase with Aaron never again.
Hi Senora,
Thanks for letting us know, and I will be more than happy to forward this to the regional mgmt. team to further look into. Could you please email me with your primary name on your lease, & best # to reach you please?
I look forward to hearing from you soon,
Jessica
All I want you to do is pick up your sh*t. My family suffered with bed bugs cause your company won’t clean or debug your stuff and now since I have paid 6k in bed bug services and moved away from my old house I’m being told that you can’t come pick up your stuff… Well in 10 days it will be the 90 day mark. I will legally be able to keep it due to my right of possion 9 tenths of the law. If you are told to pick up your stuff and you don’t after 90 days it legally belongs to me. I’m not paying for something I cannot afford. And I simply haven’t paid it since November and yet I called a number of times for someone to please pick it up. And I’m told yes I’ll send someone out and yet no one ever comes. All I have to wait is 10 more days. I called the BBB. Better business Bureau and told them what was going on and I still haven’t heard a thing from anyone. Gotta love when you don’t want something and people just don’t do their jobs.
Hi Victoria,
Thank you for bringing this to our attention and I am so sorry to hear this. Please know we take these matters very seriously and we would like to further look into this asap. Could you please email: response at aarons.com with your local store, primary name on your lease agreement and best number to reach you so that we can further look into this accordingly?
Thanks so much for reaching out,
Jessica
Yes I want to complain about a situation the I have whith the manager account the you have in Bethlehem store very disrespect there name is mario and alex I think you guys need to teaching you employed how to treat the costumers this is no my first time the I have some problems in this store hopefully this time you guys doing something about this situation thanks
Yes I have a so call complaint about the manager also call manager it Aaron’s in Millington tn his name is Sean and he is a stocker you can be one day late and he’s blowing your phone up trying to call harsh you into making a payment as much we have spent and bought & paid from Aaron’s we have never been harassed and stalked like this before that is call poor aXX Business this a-hole has even called us Aaron’s the day after we have paid the bill stating that we would late would like this a real a-hole all the other employees have a nice personality good customer service but this one a-hole Sean and this is at Aaron’s at 8510 Wilkinsville Rd Millington Tn 9018731622
and harass like this a-hole won’t get them paid out it will never
I have order a queen siza bed it came with plastic on it box too aarons in kern county are so full of sh*t they charge way to much and some maybe friendly and others are real sh*t heads this bed im paying for is way to much its a double payment which means if im paying let say $519 or more its double incase something goes wrong with bed and boxs because it is a box with wood and carbor on it i complain about the box because when the bought it one of the worker step on it ok i call and they came and bought another one same freak’n problem so i ask tom the manager he said since im almost done with the payment its to late mean awhile the boxs is still messup and i lay down on my bed and its like im leading down on it i pay good money for a piece of XXXXX and these companies get away with it no wonder they are being sue for all the hiden feeds and extra money they take this is no good at all why are they getting away with it im wanting answers and noone is helping and they call themselves professional bull sh*t scam artists thats all they are aarons im the kind of person that will talk sh*t and back it up i dont like what they been doing to me and my family for years well they sit there and act like they care yea right im helping that fat payment for their car or house payment and they say dont rent from R.A.C they ain’t no better then the next companies that come along i have been with this so call aarons for years and years me and my kids and son,n,law to think they would be kind enough, but hell no they want money like any drug lord .fell free to email me .ripoffs
I started with Aaron’s over a year ago in medicine hat, at first everything was great. I got a big sectional couch and kitchen table and chairs as well as coffee and tables. A month after I got it one of my kids spilt milk on the table, without knowing I sent kids of to school and went to work. When I got home I noticed there was something there and tried to clean it but it had seeped in and left a huge white spot which I than reported. The at the time manager took it upon himself to go over and beyond to help me get a new set. Had office even had a new set on order got me, while I’m the meantime the manager, the only reason I even went there was a close friend of mine was having his own issues… Being that his daughter was rushed to Edmonton for York great surgery was being refused the time off to go be with her. He was told it he did go not to come back. He had sucXXXXbed everything at that point I seen it with my own two eyes as did my brother and my mother. These new managers come in and all of a sudden there’s nothing on my file, at all. No ordered table and chairs nothing. Before sh*t went south I ended up also getting a laptop and washer and dryer combo which was clearly not new when the dryer door was broken and you had to Jimmy rug it to close or open, the delivery driver showed be how to do it after explaining to me that he’s the one that fixed it after previous leaser, proving to me that I was being lied to. The laptop screen went completely dead about a week after using it, so I took it in and they gave me a garbage replacement that also died shortly after getting out. Needless to say I’ve spent the last two weeks trying to get them to come get this stuff and have been threatened belittled and told I was going to be forced to pay this stuff out. Today they showed up but only took the washer and dryer, the delivery driver ripped out the bottom of my couch, don’t worry there’s before and after pictures and and wondered. But refused to take the rest stating that I’ve had it more than a year that o will be forced to pay it out. No, it is going to be dropped off, I had to block the store number because the manager kept arguing and wouldn’t hear a thing I said. Bring a manager myself, rule of thumb the customer is always right, and when people want to return things, you return them. I am taking these idiots to court, I’m done and they will never see a cent out of me, ever! I am beyond fuming and will be boycotting, as in everyone I’ve referred well also be returning their stuff. This business is a joke, I can’t believe they are even still running their a bunch of scam rip off artist criminals destroying property to not have to take and make a point is pretty relentless. F-you and go to hell Aaron’s!
Spell checks doXXXXented, open heart surgery, witnesses. Was super mad, blame me?
I have an asus laptop and i have had nothing butt problems with it even have tried. To return it kike three times and they keep trying to get me to pay for it it is used and abused and i just dont want it any more. Havr told them to come and get it and no response butt they keep on calling me about the bill On it i dont even use it it has been been dead for a month i haven’t even charged it
I am having the same issue. One of the battery switches are broken. This darn thing will not connect to the internet no matter what I do. I am taking it back tomorrow. I refuse to pay for something tbat doesn’t work!
I think at this time the Aarons employee really need to try and help the people that have came in and got something from them, to try and act like they are happy you came in. I got a washer and dryer and i have called them because they took the new cord that came with the dryer and put the old dryer cord in it. who does that? they told me when I called they said they would bring it back and i still dont have it. so if I dont have it in the next few days I will be calling to have them pick them both up. they are acting like those people that are helping them have a job would try alittle harder to keep them happy. i will never get anything else from them and all that i talk to i will tell them the same thing, and I see alot of people everyday.
Aaron’s suck s don’t pay them there’s nothing they can do it coast them to much in legal money iv been with them a year and there Hammond in store suck s there manger is rude almost bet the XXXXX out of him rude to my wife they don’t have a clue what’s going on my bedroom set and is still broke been waiting 2 month s four them 2fix it
Well as i can see it the same thing with all the Aarons the workers r rude disrespectful and have no customer service skills what so ever smh i go to the lyell ave store in Rochester ny and i nvr felt more insulted in my life.. I will b talking with my lawyer to take legal action im call in for a boycott on Aarons they need to b taught a lesson
You are so right they do need legal action against them. Sounds good!!!
BEWARE of the Aaron’s in Edmond, OK. My mom’s fridge went out so she went there and put a down payment on a “new” one. Well, we get back home and her fridge is actually running again. We called the store and explained that they needed to cancel the order because her fridge started working again. We STILL have not received a refund of her money and all they want to do is give me the run around day in and day out. Is it worth getting an attorney over less than $100? She’s on a fixed income and trusted them to do the right thing. I’m so pissed off at them. Cheating a little old lady out of 1/7th of her monthly income is a vile thing to do and they don’t even bat an eye.
Jeremy at the aberdeen washington store is so unhelpful called to make arangment to pay fifty dollars this friday and two hundred next tuesday to get caught up but no he sends one of his goons out to my parents house at 8 45 at night and scares the hell out of my niece and threatens to take the fridge after hours because they close at 8 pm now is that bullXXXXX or what it don’t do no good to call corprate they just call the store and person your having problem with to begin with
Aarons ILLEGALLY DEBITED MY ACCOUNT!!!! My daughter has an account with Aarons, she rents a sectional and a tv set, why she wanted to get involved with this bargain basement company, i have no idea. In October and November of this year my daughter was not able to make her payments, i called Aarons and made the payment for her using my Visa Debit Card. I did it over the phone because the actual Aarons store front is over an hour away from where we live. This month my daughter was late on her payment, 3 days after her payment was due, Aarons debited my account for $184.20. They had no permission from me to do so, I do NOT have an account or a contract with this company. I didnt even know they did it until my card was declined at a gas station. I came home, went on line and viewed my account, that is when i saw the charge from Aarons. I immediately called the store in Middletown, NY, and asked why they would debit my account. The “Manager” TODD started in on a tirade telling me that he was trying to get in contact with my daughter for over 2 weeks (her payment wasn’t even 2 weeks overdue) first lie, he then told me that my card was on “autopay” 2nd lie, I never gave them permission to put my card on file for autopay. I asked, if the account was on autopay why was he trying to contact her, the money would be taken out of the account the same day, every month, no need for any contact regarding a late payment. TODD couldn’t think fast enough to come up with an answer to that, so he proceeded to be extremely rude. I told him that he basically stole from me, he said he didnt care and that he had the “right” to charge any card associated with the account. I told him that i wanted the charges reversed that I would wait on hold while he contacted my bank, so that he could give me a confirmation number. TODD hung up on me repeatedly, and when i tried to call the store back he wouldn’t even answer the phone. This Monday I called the ‘CUSTOMER SERVICE’ number for Aarons and after waiting for 40 minutes on hold I spoke with a rep who listened to my story, gave me a reference number and told me that a regional/district manager would be calling me back within 24 hours and if my complaint wasn’t resolved within 48 hours to call back and use the reference number. Tuesday morning at 8am i get a call from TODD, who is now being a complete smart ass on the phone saying that he is calling for a reference for my daughter, I said “are you f-ing kidding me you idiot, why are you calling me?? He starts laughing on the phone telling me that since I am listed on the application as a reference he has the “right” to call me every hour if he wants. I hung up, he called back, I asked him to stop harassing me that i would call the police in the town where the store was located, he said “hahahaha dummy, i dont live in this town so theres nothing you can do.” YES TODD THE MANAGER OF THE MIDDLETOWN, NY STORE THREATENED TO HARASS ME EVERY HOUR ON THE HOUR UNTIL MY DAUGHTER CONTACTED AARONS, AND THEN TOLD ME HE WOULDNT REVERSE THE CHARGES HE ILLEGALLY WITHDREW FROM MY ACCOUNT UNTIL HE HEARD FROM MY DAUGHTER. Needless to say i have tried calling the 1-800 number numerous times today, only to to be told that there was 44 callers ahead of me. I called my bank, Chase, who immediately reversed the charges and have taken a report for FRAUD, YES THATS RIGHT AARONS IS BEING CHARGED WITH BANK FRAUD AND THEFT. DO NOT DEAL WITH THIS COMPANY, I AM NOT EVEN A CUSTOMER AND THIS IS HOW I WAS TALKED TO AND TREATED. They are disgusting, rude, ignorant and the people that work there aren’t smart enough to do anything else but lift couches!!!!! But hey TODD, GOOD LUCK AT KEEPING YOUR JOB WITH AARONS, but i heard RENT A CENTER IS HIRING, LOSER!!!
Hello my husband works for Aaron’s, when he started he was told he would get a raise after 3mo. That would have been feb 2015, now we are in Dec of 2015 and he has not yet got his raise, when he ask about it to his manager he get laughed at in the face. He has a family to support but they don’t care. And on top of all that management is taking there Christmas bonus and doing a party with it and all the money goes I’m a pot and who ever win the pocket games takes it all and if you don’t want to go or can’t make it you are just SOL your not getting nothing. Tell me now that is fare to him or his family. I have tried going over management head and nothing has happened yet so I been trying to find out the CEO of Aaron’s so I can talk to them to see if something will happen or will it take another year of fighting with them. Aaron’s is a bull XXXXX place to buy stuff from and to work for. My husband tells me them stuff they got do and he tells the customer to call and complain about it so that maybe something will get done.
My son works at the Aaron’s in State College PA and the manager there told his co worker to go shoot himself in the head a couple weeks ago. I just found this out today. My son has been harassed as well by the manager. The managers name is Frank and he says these cruel things right in front of the new franchise owner and nothing is said to Frank about his actions. I would like contacted about the situation there immediately. I do expect for someone from Aaron’s to resolve this problem and remove that man from his manager position.
The State College PA Aaron’s trucks do not have breaks, are out of inspection, and the employees are forced to drive the truck without breaks. How can a company justify not taking care of the vehicles that are used to deliver their merchandise? There is even more incidents that are outrageous that I am not adding into this comment. I told my son that they need to report all of the harassment in the workplace to someone over the franchise owner but they are all afraid of losing their jobs.
No one has yet to contact me about the situation. I am extremely disappointed with Aaron’s corporations.
I I rented a bed from Aarons and I was a little behind on a payment because of the holidays I was on the phone with my sick uncle when one of the workers name José from Aarons came to the door it was 8 pm at night it’s just me and my 3 year old son at home I had just got out the shower he was laying in bed watching TV so I went to the store told him to hold on I guess I was taking too long for him so he started kicking my door I went to the door me and my child was so afraid I open the door and told him I was going to call the police he said go head they can’t do anything my baby was leaning on the door he kick the door and now my 3 year old son have a black eye he kicked my rug over I had my house key under the run I don’t know if he took it or not my door is broke and he called me a black XXXXXX
i have been with Aarons for 2 yrs no problems tell my house got robbed an they stole my tv so I called Aarons tried to give the manager my case number that the officer gave me and asked if they could put my account on hold so I can work with the detective on getting it back an she said no she will just be filing chargers against me for theft and wont let me make my last payment for my couches and they asked for them back. Aarons is a joke and the people that work there should have some respect. I am not trying to get over on them.
Well after reading all these complaints I see that my problems seem to be the normal way Aaron’s in all states treat their customers, but I’m gonna give my account of my experience with them anyway.3460 S US Highway 41, Terre Haute, IN Managers name ~ Tim
2 months ago rent to own bedroom suite from Aaron’s (one of the worst experiences I have ever had with a store and ESPECIALLY the rude manager). First of all very unprofessional ~ poor delivery (they just wadded up the plastic from the queen mattress and double springs and stuck it in a corner of the common area, I saw it when I went to check my mail and disposed of it) NO excuse one of the guys said he used to work here (in my apartment bldg) so he knew that the trash shute was 2 doors down from where they stuffed the plastic. The mattress was very uncomfortable (gave it 2 wks) then I called to have them pick it up and Terri told me I chose the least expensive mattress (I told her I wasn’t given a choice) Terri said they just received 2 new mattresses and she recommended the Beautyrest plush pillowtop I am on a fixed income so I asked SPECIFICALLY what the difference would be she put me hold then she came back and said $7 I asked if that included tax she said yes (we NEVER even discussed the other mattress) I told her I had paid 2 mo in advance she said she would take
care of it found out they had me down for a V lock I never received got a call from Aaron’s at
the beginning of Nov. they hung up when I answered so I called back rude manager (Tim)
said I was late with payment I told him I paid 2 mo when I came in the first time then he said
there was a discrepancy in the price of mattress I told him Terri had said she would take care of it. Then he said that he would call me next mo I asked why and he said (really rudely) CAUSE THAT”S WHAT WE DO WHEN SOMEONE IS LATE ! I asked him why he was presuming that I would be late next mo then I asked to speak with Terri. I told her that I know Tim is the manager but he should not be talking to the customers he has an awful attitude and I don’t like him and I don’t want to deal with him ever again, Terri assured me I could ask for her from now on.Tim had told me I would never need to come to the store to make payments since I am disabled and I don’t drive I could make them online. I had a problem setting up my account online and after 3 attempts it told me to contact the store or customer service. I tried calling customer service and waited 37 minutes before giving up and calling the store. Talked to Terri and she put me on hold to ask Tim what I should do (it wouldn’t accept my password so I reset it and it wouldn’t accept that one either (it either doesn’t tell you or I missed the part where you have to verify your email and since I reset my password before I did that I had it screwed up. Tim came on the line and told me just to make the payment without the account they don’t know how to help me with website. When I went to make the payment I saw the total for the new mattress it wasn’t $7 difference it was $26. Called store back, talked to Tim asked him to explain how $7 became $26. He said he would look into it and call me back. I waited almost a week then I called the store. That’s when he got really ugly. He basically called me a liar several times, said he did call me back and I was “given options” one of which was the $7 difference, but that wasn’t the one that I chose. I told him that AT NO TIME was another option discussed, the Beautyrest was recommended and the $7 difference quoted. During the course of this call he told me numerous times that I was wasting his time “rehashing all the wrongs they had presumably done to me” He would say there’s another 10 minutes of my time you’ve wasted, there’s another 20 minutes wasted, etc. He accused me of posting an unfavorable
survey somewhere online. I told him I had no idea what he was talking about, but I sure as
heck would be posting something now. He told me that we have a personality conflict, I said he
could call it what he wanted I don’t like to be cheated, lied to, hung up on, called a liar and told I was wasting his time. I mean what is a manager for? Isn’t his job to handle customers and conflicts ? I finally told him I wanted to set a pickup time for everything but the mattress and springs since I couldn’t afford the payment for the entire bedroom set. I would have sent it all back but I have nothing to sleep on since I got rid of my other bed. He said Tues between 3 and 7 pm. I said thank you and we hung up. Yesterday I emptied all the drawers, took all the bedclothes off the bed so they could move it off to get the bed frame, rearranged my tiny apartment so that they could get the furniture out easily, I did all this while my 18 month grand son was here and I did this alone and I am disabled. At 6 pm I started suspecting something was wrong so I called the store to verify pickup. I was told that the pick up was never scheduled. After ALL OF THAT ! The petty little manager Tim wouldn’t even talk to me, what a coward. I really hope that you care how this man is treating customers, I have worked in customer service for 25 years and I have never heard worst customer treatment and especially from a manager. So here I sit not even knowing what my payment is for just the mattress and springs because “He will tell me what I owe when they pick up the bedroom set” It is the 2nd of the month and I WILL NOT pay a late charge. I will sleep on the darn floor first. He is CLEARLY used to treating people like crap, so I assume he has been getting away with this type of treatment for some time. I will definitely be posting this same complaint on the BBB site and I will also be personally telling all my friends on FB about my experience with Aaron’s. Trying to contact the corporate office ~ HA. 48 calls ahead of me, last time their was 32 and I held for 37 min before giving up since their was still 16 calls ahead of me. By the way I notice that Berkshire Hathaway is the owner of Aaron’s (isn’t that the icing on the cake). Just another example of the very rich taking advantage of the very poor.
I have been with AArons for a lil over a year now and it has been nothing but problems after problems. in the last year the Indio ca store has been through 5 managers and every time there is a new manager we have to start from the beginning and one of the old managers finally gave us a new mattress but when they came out it was the wrong one so we have to deal with crap for 1 week until they will come back out and give us the right one. so we go in the store the other day and ask to speak with the manager and they tell us oh we have a new one now. mind you the last one was to call his mamager and give us a call back cause i think 3 months is way to long to pay for something that you cant even hardley sleep on.so he says ok im sorry im not sure what is going on but i will have someone out there and bring you a new mattress and i told him can you please have the delivery person call us when they are on there way cause our son is austic and we ahve to go to his school alsoand it 1 hour around trip and he says thats ok our driver will call you and he will wait a few min for you to get back .Well I never got a phone call my dad text me and said aarons is here i said ok and so i call the manager and ask why didnt they call me so i can be there he said oh im sorry they forgot. So my dad says they will be home in 20 mins i dont know whats going on so the driver says let me call my manager and mind you he went around to the side of the truck and he said the manger oked it to go change the mattress out mind you we have been trying to get a neww mattress for a lil over 3 months now anyways the guy comes in and says oh there is lil spot on the bed and i cant give you a new one. so they leave mind you the problem is the mattress is bowing in and sliding to one side its a pillow top. So now im having problems getting a new one and im paying alot of money every month for my stuff. The driver also lied to the manager and said things that were not true and when they told my dad i can change the mattress cause the lil spot my dad says again dont do anything and wait for the girls which is me and my wife and they did not listen nor did they try and contact me or my wife. So now we still have the crappy bed that we pay good money for and sould of been taken care of months ago and the other manager failed to do and now this manager is so worried about a lil spot that i cant even see and we get nothing. I WILL NEVER GO THROUGH AARONS AGAIN AND I WILL LET EVERY ONE I KNOW KNOW ABOUT THIS PROBLEM IM HAVING.
I HAVE NEVER HAD ANYTHING NEW BEFORE NOR HAVE I EVER GOTTEN ANYTHING FROM AARONS, AND THE FIRST TIME I DO IM INFESTED AND IM TOLD ITS MY HOUSE. I MOVED INTO MY HOUSE IN JUNE I GOT THE LIVING ROOM SET IN OCT. THATS WHAT I GET FOR GETTING ANYTHING FROM A RENT TO OWN
I have been dealing with Aarons for around 6 years.. I’m as a secondarily person .went in today and the manager wouldn’t let me add anything ..
Does anyone know the policy on being a secondarily person
I’ve had the worst luck here I call and call and all they say is someone will call u back for almost 2 weeks now I am paying on a fridge that doesn’t work mind u that this is the 3rd loaner I’ve gotten from this place I keep making my payments but nobody wants to give me a working fridge I will NEVER buy nothing from this place again
a manager named sean in branson mo, is hatefula nd is not willing to work with you. we paid 188.00 on the first and our payments are suppose to be 240 a month so we owe like 52 dollars. we asked if they could wait till the first and we would catch them up and sean said no and that he was coming after all of our stuff. yet we paid for at least 3 of our items
I was interested in paying my account off early so I made 3 one hundred dollar payments and $75.00 payment rather than my normal payment of $59.00. My account balance got down to $348.00 and for the last four months my balance hasn’t change. The billing office told me that the contract was for x amount of payments. So I have to honor the contract. His he some kind of fool. So I supposedly spoke to the regional manager. He made me an offer to payment 200 cash and I’d be finished. I told him I’d think about it. When I decided to make to $100 dollar payments: I was told the offer was off the table. I made a payment today for $59.00. Guess what? My balance decrease by $29.00. And I was told I still have 7 1/2 more payments to make per the contract. Someone thinks I’m a fool. Why did my account balance stay frozen at $358.00 for four months? And guess what…there’s no debate about the balance. I receive an email with the balance $358 dollars four months ago. I was told to furnish the doXXXXent. Why? There is no debate about the balance being $358.00 regardless of making my payments four ties 29.00 is 116. ($358-116 =$246- 29.00 I paid today equals $215.00. When you pay extra money on top of your normal payment the months in the contract decease. They do not stay the same. I’d like an investigation into my situation. This is an insult, injustice a slap in the face and some B.S. I don’t have time for. Anyone with common sense can figure this out and I have a Master Degree in Legal Analysis. I Cordially request and investigation into the Towson Store in Maryland. I made all my payment with a debit card, however its not a issue of proof the store seems to think that can say anything an that’s the end off it. At lease that’s what they think.
I bought a sound bar from Aarons I was told they will get brackets for it never did bullhead city arizona told them i get paid on the 5th and20th they constently call my phone my boss phonetold them come get their tv nothing but a runarond 17 years paid off a lot of stuff and treated like crap no more
I had been a customer of Aaron’s in Laurens SC for at least 9yrs. Dec.13 I bought a upon tv and blue Ray….made timely payments…the merchandise was vandalized and police reports were made and pictures taken. The store manager said he was going to make arrangements where the tv would be replaced and I would pay book value for old tv…well that never happened…the manager lied to me but still expects me to pay….so I’m content watching my old 19in Rca.Today this lady calls demanding payment or she’ll place a lean on my drivers license!! I know a couple people who just stopped paying and kept the merchandise. I bought a living room suit, washer, computer , tablet, dining room and riding lawnmower and paid insurance on these items. If the manager had honored what he said I would not be watching this small tv and they would not be threatening me with legal action. He wanted$700 book value which I was willing to pay if I had another tv but the manager lied.
Okay so we ve been a long customer of Aarons. We rented and paid off 3 TVs. So when we needed a dryer and washer we d figure we’d go to them. Big mistake! We moved about 20 miles away from the store before we MOVED the manager of store said “no problem just move it yourself and make sure we have your current address” so we gave them our new address even filled out an updated app so they have new references (to harass). About a month after the move, the dryer broke! First they refused to service it! After about two months they finally got someone out. The problem was fixed for A DAY and the dryer stopped working again. This time we figured out that we can buy a NEW SET cheaper then what we owe on the broken set! So we called Lina the Manager at the store on 64th and Sheridan to come pick up their broken crap. NOW the manager has the balls to say we took it outside of their area without permission. How is it that they services it than? Their just too cheap to send someone 20 miles to pick their crap. They had the balls to call my mom and tell her it was “stolen” so my mom told them COME pick up your broken crap! Seriously how can they service a product then turn around and say we didn’t have permission to bring it to where we are? Weird business their in servicing products outside of their area but they can’t come pick it up nope they’d rather harass your friends and family! I’m so THANKFUL we bought cash a new set and their broken crap well COME get it YOU have my address!!!
Thank you!
Aaron’s store number 0759 brookpark, Ohio.. I bought a washer from them.. Did 6 mths same as cash… Paid for the washer in 6 mths as agreed to… But for 3 mths after it was paid for.. They still keep taking the $125 payment.. 3 mths in a row.. The are always unwilling to correct the problem.. They always want us to take time out of out day.. To cvome fix the problem… Why should I take the time.. They made the mistake.. I held up my end of the bargain.. I pasoid on time every mths… Last mths we had to wait 13 day to get are 125 back… Now the have done it again.. And once again manager thier name Matt.. Was unhelpfull… And wanted us to once again come in and fix it… They have caused our account to bounce.. Because of their mistake.. And have done nothing to resolve the ongoing problem.. Made several call in distact mang. NO CALL BACK FIRST AND LAST TIME I WILL BUY appliance from aarons
So I have been dealing with Aarons since March 2015. They keep telling me that my account was past due when it wasn’t. They just never fixed the payment date in the system. Then in November they charged my account a week early having my account overdraft on my bills I did have. When asked to refund me my money they said they couldn’t because it takes 7 to ten business days and by that time I will be due. I had to talk to my bank to get 5 of the 7 overdrafts fees taken care of. I took the other two just hoping to put this behind me. Now again they charge my account once again. That’s not apart of my contract that it’s okay to charge me before I’m due. I asked to send back items and they keep giving me the run around. On top of that I had to wait a month to get my sofa repaired because they were in between companies fixing items. I can’t believe they can keep doing this.
I have made a order off line and paid $25 it has been two weeks ago and they said they would call me when the truck got there last week no call and when I call them they get smart with me I paid for it why not deliver it when yall say yall will.it pisses me off….now they saying next Thursday that be three weeks I should not have two pay for it no month cause I have not even had it a month yet..if I knew this they would have not got my bussiness….
I have been dealing with arrons since August! Spoken with not only manger but with the regional manger on how I have been treated. I have told that I have gotten my purchase for free when they messed up my order and I was without a dresser and chest plus had a broken night stand for over a month! Then when they finally did bring the replacement that was also broke! Was told to go back to the store to pick out another bedroom set so I did! Here we are into November still no bedroom set. Few weeks ago was set a card that said I broke my agreement called the store and was told to ignore that since I COULDN’T MAKE ANY PAYMENTS ON MY ACCOUNT SINCE IT WAS SO MESSED UP! WAS TOLD AT THAT TIME THAT I WOULD BE GETTING A CALL REGARDING MY BEDROOM SUIT! THAT WAS 4 WEEKS AGO. GET A CALL TODAY AFTER BEING TOLD I WAS A HARD PERSON TO DEAL WITH ABOUT MY ACCOUNT BEING 36 DAYS OVER DUE! SERIOUSLY HOW CAN IT BE OVERDUE WHEN NOTHING HAS BEEN DONE WITH IT. THEY HAD NOTHING IN THEIR SYSTEM OF WHEN WE WENT DOWN TO PICK OUT THE NEW BEDROOM SET AT THE BEGINNING OF OCTOBER! SO HERE WE GO AGAIN WITH HAVING TO DEAL WITH ORDERING A NEW SUIT! CANT WAIT TO HAVE TO DEAL WITH PAYMENTS!
yes hi i have been dealing with arrons for over a year now and they have broken so many FDCPA laws that i have a attorney working on things now.. i am pursuing this matter through the courts and will be filing a civil lawsuit. i dont think its right for arrons to pronounce our buisness into the public and to harass me and my family, we work all day everyday and ive made quite a few payments i am behind 181.00 as of right now and its possible that i owe more now.. i put no tresspassing signs in yard.. by law i am subject to notify who ever comes into my yard without permission to leave if they do not follow i am permitted to take legal and nessesary force to get them off … i would like to say also that when they come over they are loud and knocking on my door very loudly which wakes up my 4 month old son, i would llike to hear something back,, and i plan on writing to corporate a certified letter to keep them from contacting me in anyway and to stay away from my property as i feel like they are putting my family at risk and harm. these laws have been broken and i will be pushing it as far as i can .. and no i do not want to settle it with the company out of the courts , i would like for the courts to hear what i have to say and something will be done thank you and have a blessed day
Wow…i agree they are VERY RUDE…I’m behind..163.00 for my washer and dryer…i get a voicemail telling me that i will have to go back to the laundry mat and wash my colthes…also called my references telling them that they’ll be calling the police and filing theft charges..my point is my buisness is mine not my references
Anonymous 4 minutes ago
I started a rental agreement grant the items i choose werent new. Upon receiving the furniture i notice a stinch. Thought spraying the furniture would help. It didnt delievered on a saturday call McDonough location on a monday they have a new store manager he said he will make tjings right n get it cleaned. It took them a month to fonally clean it mind you i had received a call asking when i was gonna pay i said after my furniture was cleaned never knowing it would take a whole month. Now that it is cleaned the store manager wants to call everyday to collect i adked him whats due he said full amount i told him i didnt think that was fair hadnt been able to use it. Mind you when i called the monday after delivered store manager told me furniture hadnt been cleaned because the rug doctor had bern work and away to get repaired. Just today i gave him a date to come get it he tells me they got someone out to clean and someone was hpme i can make sure someone is there when they want to pick up. This fool he got it done when it was convinent for him i will do the same. Mind you i already got my own furniture thats already paid for. I really wanted to keep their set but poor customer service and flat out not doing what they said they would for a whole is not worth the headache. The regional i dealt wirh initially awesone new store manager dropped the ball for a month and is rude as hell. Ive been a previous customer in stone mountain ga awesome people n i even ended up owning my furniture. At this McDonough location great custoner service came from the girl who sold me me regional who did my paperwork n the tall guy who delivered my furniture i love. Nevermind being told to come clean furniture fron 830pm -10pm
Yes, I have been dealing with Aarons for awhile and I don’t like the fact that I have to deal with 3 different amounts to pay……Saturday I had one of your employees come and knock on my door saying I owe them $75 so I called and spoke with a woman there at our local store and she told me I owe $154…I asked if I could put $100 down and come back in on the 9th to pay the rest then a guy gets on the phone named Tom….he tells me yes but I have to come to the store to sign a paper to allow me to cover til then so we made it for me to come in Monday….I go to treatments on Monday for my son and didn’t get back til 7pm…..I go in the next morning and kevin tells me I have to pay $159 and that Im semi payments….I looked at my agreement and im monthly due on the 15th of the months…..I came in on the 9th of this month and gave them $288 and they said I would be back to monthly then and now im semi? explain this to me……
They don’t have any compassion for others people’s lives in the real world. And surely doesn’t matter if they make a mistake on your account. But it is OK to call n wake people late at night. Why they r in the bed. And get cussed out by the store manager. And thrown out of the store. Cause his employee makes a mistake. And harassing phone calls. 9:30 at night and 8 am in the morning. Doesn’t matter. Even if I have a disabled husband at home to take care of. They need better management. And better customer skill training. To tell a customer that she isn’t a customer anymore. Just because I don’t want phone calls late at night. And its my fault the hours online r wrong. And didn’t ncare to look at the screen shot of the hours posted online. Gets and attitude with me when I tried to show h n throws me out the store and yelling and cussing at me. I have proof on 2 separate receipts and a message confirmation saying I paid this month. Wow how messed up is all of this?
The manager of Sibley rd is making my life nearly impossible. Has failed to fax my information to Deansbridge Rd location. Deansbridge Rd location. Expects me to drop and important matter in my life that cannot be dropped for nothing in this world. Buy calls the manager of Sibley rd. And tells him they r not going to take me as a customer. This whole situation has become extremely insane. Oh they can do all kinds of wrong. Even belittle me behind my back. But the heck with what all I have to do in my life. CEO will be getting in writing a FAX from me.
I am currently a customer of your store located at HERMITAGE STORE (C0539) 4481 LEBANON PIKE HERMITAGE,Tn 37076. I have been for any years as I have found rent to own works for us. This month was our last payment on our couch and we were told we had to come in the store to make the last payment. We could not pay over the phone. Common sense tell me this is a way to get me to by something else.We kept meaning to stop by on the weekend but, never had a chance. We are busy people. Our payment is a few weeks late because, we have not made it to your store. They have called my wife’s phone but, she can not use her phone while at work. She gets off at six . NOT a soul has called my phone which I use for work. My phone is always on me. The problem I have is what happened today. An employee showed up at my house with a truck to pick up the couch . The problem isn’t the employee stopping by its they wanted the couch back. Business is business I know. The employee was very nice and explained he was only doing his job. He did ask for cash. Who has cash? Really? What do I want to change? I do not think it is fair to require me to come into the store for my last payment. I understand it is a sell tactic but, do you really need to come reposes the couch? September though November we are very busy so its very had to drive out of our way to satisfy your requirement to come by your store for a last payment. Therefore I will not ever buy anything from your store again.I would not have rented to own for you guys if stopping by the store monthly was required. I would like to see this rule changed as I had already planned to buy something else from you anyway but, will not be doing that now.
Thank you,
Scott
Hello im a customers errands for over year now I am trying to switch stores I am currently at one location where I rent my furniture out of and I would like to change locations of where I conduct my business with errands is this something that I can do the store that I am currently at now its telling me that I cannot change stores in a full of that is not correct I feel personally attacked by the employees and know this sounds crazy but I just do not want to continue business with them I do however want to continue business with arrons and continue having the merchandise but I do not want to continue staying with that particular store is there someone that can please contact me and help me so that I may continue being a customer with arrons but not with that particular store thank you
So I furnished a whole apartment by this place went through a nasty breakup and lost everything so starting over and never having a problem with them well got a table had issue but they took care of itvas for it was manufacturing defect….. Now I got a living room set brand new couch came in damaged and the manager of Hudson NY store says i have another one no damage well guys quickly deliever it and it has the same damage plus more…… So upset and pissed off…. Makes me wonder what happened to this buissness
Brand new LG stainless washer and dryer set ($2500.00) , extended warranty through Aarons and LG; two weeks after installation washer quit working, repeated attempts for service, all I get is the runaround, no returned call as promised.
Three weeks later I have no working washer no calls returned, payments all made early in full. Would not recommend this business. Service is appalling .
After relocating to another state, I needed furniture as a result of my furniture being in storage. I decided to utilize the services of Aarons Furniture store (CO822). I should have know that there was going to be a problem because for the following reasons: when I selected the furniture that was on sale it was at one price. However, my contract was set for another price (I did not sign the contract in the store{my husband signed the contract for me when the delivered the furniture}), as part of my agreement I wanted to have new furniture not used, when I contacted the store the representative specified that was the monthly price. I reluctantly kept the furniture. After about a month of having the furniture the store started calling my house (before and after business hours, and as late as 9pm), calling my spouse and my mobile phones, and calling my job. The fact of the matter was that at times my bill was not even five days after the due date. What was the icing on the cake was when a representative threatened to come to my job to retrieve the payment. As a result of the harassments, I contacted the corporate office and I was given an issue number.
To whom it may concern:
I have never in my whole life been so upset with your company. I have purchased things with your company before in Harrisburg Pa. Your store on Passyunk Ave in South Philadelphia is terrible. My experience with your staff at this location has brought me to the point of harsh language. The store associates are rude and non informative , the manger talk as though he’s on the street corner and not at work. There is no consistency with answers, nevertheless they don’t mind threatening you with we can take your furniture.I rented a bed from you due to a family emergency, that was the worst decision of my life. Every month its something, I pay online because I can’t stand the ignorance that comes out the store. And it never fails that the store calls every month cause the on line service doesn’t report my payment. The talk to you like like your trash, I work for a fortune 500 company and I would get fired if I talked to people in that manner. Your staff needs to be retrained and they need some customer service skills.
Also I called to ask for the regional directors name and address and was told there is none. Therefore I will send this email to all accounts.
Yes, I;m from Douglas, Ga and my daughter had gotten a bedroom set from Aaron’s here and she got behind on her payments and I help her out, but getting to the point on the right side of the bed frame broke and they first wanted her to caught on her payments so she did that. So they came out took picture and said that they would order the the frame its been 3 months and know frame. So I told my daughter don’t make another payment till they order that frame so last week 10/ 08/ 2015they called her wanted to know what was going on and I told them that, that they wanted the money but they still had not order that frame for that bed and and girl name Corney told me I should be worry about my payments the bed so I told her that if they wanted the money order the frame and I would caught up on the bed so she told me that they would just come and pick it up so I told her that would be okay so today 10/13/2015 they was suppose to came ans got the bed this morning and they didn’t so they called me with and attitude so I told them to take me to court we will settle it their because am really tired of them they want their money but they don’t want to fix the product.
Hi I am a long time buyer of Aarons, I could not find a sofa I could be comfortable sitting on, so I went to the store at, 1315 Euclid ave Bristol,Va. I was told there was a brand new one in the back already in plastic. I am on social security and had to wait to get paid. I went back two days later but was told it was gone. I had to settle for one I thought was comfortable. When they dropped it off and left, my husband let the recliner out, I noticed the padding was hanging out. I called to report and took 4 days to come out, they were scheduled to come on Friday because they forgot to bring me a rug they gave me with the sofa. The boy brought a can of spray adhesive and said was fixed. After they left we let the recliner out and noticed the padding still hanging out and the rips behind it was still there.I called the store and told the I was not satisfied with it and that the store in Johnson City, TN has a pre-owned sofa and love seat sku:9sl like I originally wanted and wanted them to send to their store and swap the one I have for it, but was told point blank no. I have never been treated that was from the store in Bristol, VA off lee highway which I currently make payments to on other products. I will never ever go to the one on Euclid. After all the money I have been paying to them, you would think they could help me out on a small request. I have pictures of rips and padding hanging out not fixed.
The Aaron’s in Marion, Ohio has a manager John (Jon) that threatened me and used the”F-ing” word at me several times as he stopped on the road illegally as me and my girlfriend were walking on the sidewalk … neighbors and a person walking their dogs seeing this and then the manager proceeded to drive and stalk us as we walked on the sidewalk and he stops again illegally at a 4 way stop intersection. The Marion Ohio Police Department has a dialogue of this matter. Nothing professional about this manager’s aggressive approach and cursing using the F bombs several with a stand off approach aggressively chest sticking out … this is a accident or bad thing waiting to happen and the company gave me the wrong equipment and a nasty bed that looked new due to the cover they put on it.
The company at Aaron’s in Marion Ohio is hideous secretive deceitful with how they do things. What I have now is mine and will not go back to the company period for giving me something I did not pre pay in advance from the beginning with what I picked out on the floor with my girlfriend was the what was delivered. The bed especially was a huge downfall it was a dirty tactic they did.
I feel your pain my friend! The same crap happened to me along with a bunch of other total garbage!! I’ve been calling their corporate office for the last year to no avail! They are shady & crooked if you ask me!
I’m seeking an attorney for damage to my rental property floors that Brook Park Ohio Aarons has caused as has not fixed the floors. My landlord has called them plenty of times and they have avoided him. But they sure all heck can call when they want payment for our stove, which we just paid off. I’m so upset with Aarons and will never rent anything from them again, they do nothing but lie. I will be calling corporate again and my lawyer.
My sister n law resides with me. She needed a bed. Rented one from Aarons. They kept telling her the headboard had been ordered. Yea well they lied. Finally a guy came out about 6 months later to put her headboard on her bed. We went to move the bed around and the jack ass used 6 inch screws, screwed the screw thru the bed into my wall. So far no luck at them getting back with me. I now have 5 extra big holes in my room. Guess time to talk to attorney
I will never shop at Aarons again store in Trenton they do not know how to talk to people ,,,,,no customer service ,,,,,,,,,,,,,
These mother f***ers came and got a tv and called me and told me it was busted … now being that I work with criminals all day everyday the 1st thing you learn is PROTECT yourself with doXXXXentation. Now with that said Ive watched too many court shows to not have some DOXXXXENTATION that I gave your XXXXX back in working condition. I told the little district manager while he is threatening me with court he should really ask those guys that came to get the tv what really happened because when I go to court im going after their jobs and ill be suing be Aarons. So ill be waiting for that letter
First time I walked into an Aarons, I bought a laptop. I paid for it last summer. My washer broke down and needed a new washer and dryer. So I went to the same store because I felt there was a relationship with them and didn’t go to a place closer to me in Albuquerque, NM. I went in on the September 24 and bought an Amana washer and dryer. They told me that they woud deliver the following Friday. So I called them on Friday to make sure and confirmed. I spent most of the day painting that room . I waited ad waited and no one came. I finally had to go outside and see a tag on the door. I then called the store and spoke with Jason the manager on menial blvd. I told him that I didn’t hear the doorbell and Have a Rottweiler that would’ve alerted me. I was very upset because I was waiting. He told me to cam down and he isn’t like me talking loudly. T I then told him if I could speak yo the manager. Because te manager I had was very nice and I old him I had bought a laptop. He said, I don’t know who you are talking about ad said “I’m the manager.” And was very angry with me. He said then that he would call the driver and call me back. I waited for almost 45 minutes. And called him back. I told him that I was waiting and that he never called me back. He started yelling at me and told me that it was my fault that I didn’t answer the door. I said why didn’t knock. I told him I have a very protective dog that would’ve heard. He then sad that they called me. I said that they were not telling the truth. I never saw a 505 area code number when I looked at history. I can prove it. He then yelled at me and said, “are you calling me a liar?” I said no I never called you a liar. He then said quote unquote, “just for that you are not going to get your washer and dryer .” And then hung up on me! I called back and a falisha answered the phone and I could hear him laughing. I was the telling her that I wanted to cancel my my contract and she said, “that is up to you, I can do it right now.” I could hear him laughing. Flisha never Saud she was sorry or try sooth things after I just wanted t cry. She wS just as hateful. So I called another Aarons on Coors blvd. She said that she could transfer the papers but still no washer and dryer. Caled her now Saturday and she has to locate one abd will try to get one this Monday. I am a Respiratory Therapist. And work in Grants, NM. 12 hour shifts. I don’t Have time to take a day off. I am canceling the washer ad dryer because I feel I don’t want to business with a company that has no professionalism. I called a number Falisha gave me and said it was a Regional manager but again, Another lie. This person said he was not the regional manager and would call me back. Aarons call-back system is lacking very much. Not only that, when I went to Bernoulli which is just outside of Albuquerque last Wednesday, I saw three Aaron trucks parked at a lot. It struck me as strange. I find the company to lack in professionalism with young managers running a
The place and allowing bad behavior. I am also going to the Federal Trade Commission, BBB, Attorney General. Also, yelp and all websites. I am very upset. My nephew owns the house AlI a in. He heard ad saw what happened. He has been an FBI agent here fora number of years. I was going to withdraw my contract with a police escort. Jason sounded lie criminal element. I bought a refrigerator from Credit World and never had a problem with them. Im done with Aaron’s.
I am very very upset with aarons. I will never deal with them again. At first they were great. I rented a tv on sale and when its apps weren’t working right they gave me a loaner which they ended up letting me keep for the price of the tv on sale. Then on september 1st I called the brunswick ohio store saying I had to return the tv and stand due to money problems. A man named brandon said he would give me a months extension because it was Aarons goal for the customer to eventually own the products and I could pick up my payments on October 1st but I still decided to return my tablet and someone was suppose to pick it up on Friday. I ended up having to take my son to the ER and called the next day apologizing and someone said they would pick up on Monday. They never showed. I got a call today from the GM named seth who told je there was no way I was offered an extension and belittled me and basically treated me like a stupid piece of XXXXX. He couldn’t verify with brandon because he transferred stores. I was in tears and my husband took the phone and told him to pick up tomorrow. I am deeply upset and offended by seths attitude towards me. I wouldn’t lie about an extension! I offered to return the items for gods sake!!!!! Can someone contact me asap
Aaron’s doesn’t care, folks. They simply do not care. They don’t take care of you when you have an issue, but will hound you if you’re a day late with a payment, which tells me right there they simply do not care about us. I’ve been trying to reach someone in the corporate office to no avail. I’ve called, sent email, went to their social media sites, but no response at all from them. Avoid dealing with them and save yourself both money and aggravation. It’s just not worth the trouble.
I DEMAND the CEO or a high ranking company official call me IMMEDIATELY! I am infuriated with you! I have been a long-time customer that has paid off SEVERAL large purchases through you and YOU DON’T EVEN CARE! I am absolutely LIVID over your Palm Coast, FL store and demand a call IMMEDIATELY!!!
A moth after receiving my merchandise I moved to another apartment. In the contract and also made verbally clear by the store manager I was not to move the furniture even out of the room it was in without an aarons employee being present. Needless to say one of the workers told me he didn’t want to send a truck out to move my furniture a block away and to do it myself. Does that break the contract? Who knows if they even have that on file?
Aaron’s in Abq NM. Store mgr. Augustine # 505-275-****. my new recliner love seat broke. My work order is 18 days out. Spoken to Augustine, Allen, Shawna and Jose several times. They talk in circles and promise i’ll get a call backand I don’t. HELP PLEASE!!!!!!
I’m paying for broken furniture.
Thank you,
Shannon Brady
505-489-**** or work 505-836-****
I’m writing this because for just shy of a year with dealing with the store in Bolingbrook IL I have never dealt with such horrible costumer service. My wife went in shortly after we set up the rental agreement and revived our furniture from the store and told them in person that the bunk bed that we rented for our son was missing some of the screws that held the bed together and the screws that were used to hold the boards in place that the mattress sat on were too short and they had started to break and tear apart from the bed frame. This was almost year ago now my son has actually fallen through the bed and has had to have stitches from it.
We also rented a table and chairs from them told them about this too my daughter was sitting at the table eating dinner when the chairs legs gave out crashing to the floor she wasn’t hurt like my son was but still it’s the principle we notified them and nothing was ever done. I will not make another payment and will never rent from the jackles ever again.
This is ridiculous I am not usually one for posting any type of comment positive or negative but my son got hurt and it’s like it didn’t even matter now they are saying we are coming to take legal possession of their merchandise. I don’t see why I owe your company anything until the furniture is fixed then we will talk about a contract until then I will not talk about what is owed. Last time I read the rental agreement it clearly states in there that if something was broken or damaged upon us taking possession then they have to fix it first they never did and what makes it worse is that the delivery drive and his assistant said that they were the wrong screws and it was missing the some screws that they would have to come back out by the way never did and well you already read what happened. Bottom line is they have no concern for costumer safety and service further more i will gladly let them take possession of their crap and that is exactly what it is if it meant I didn’t have to deal with the harassing phone calls and piss poor costumer service. I will not deal with anyone from this store again unless they are a regional or corporate management.
My Store is not aware of this problem nor have I told them. I am going to bring it to there attention when I go in to make my payment…if I make my payment to a sleezy company like this DOG of a company. I have been looking over my receipts and realized something wrong. For ((example1)) this last payment made on 09/02 of $23.25 after 1.75 tax was supposed to be put toward the principle balance for the early payout term which the last receipt stated $732.25. My balance after paying $23.25 is 709.31 when it should be $709 exactly. $.31 rippoff…..
((Example2)) balance was $1,263.34 and I paid 46.51 toward the principle balance for the early payout and my balance says $1,217.72 when it should say $1,216.83 or a $0.89 rippoff. I have more that total a $1.14, and a $1.01 ripoff. Who knows what else they did when I was returning stuff and the early payout amount changes. I need to investigate further.
I am very infuriated with CS At the McAllen, TX Office Steven, the bad mouthed rep whom loves to hang up on customers and THE GM “supposively” They all claim to be “GM’s” ,besides the fact that it has been several months of requesting service on living room set which have come out more defective than anything Ive ever purchased I cannot believe the attitude they provide and not to mention hanging up on customers.. I had asked the GM To have them send send me a rep to service recliners but never recieved a call back… oh but u have a late payment and have the nerve to show up at ur job all smirky with sarcastic attitudes. This will be by far the last purchase once my lease is over thanks to the no good service they provide… I will take this further if need be… just because im a female they feel they can act all rude, disrespectful and sexist.!!!
i had a call from the manager of the the store on melrose ave roanoke va. he was rude and unprofessional . i have been doing buisness with arrons and that store for years. i have always made my payments and paid off accounts. i had a 60 in tv that went out 2 weeks ago and have not heard any update when im going to get it back. they brought me a loaner that was half the size. he threaten to come and get what i had on lease because i was 3 days late on my payment. i told him if he wanted it to come and get it and i would take my business elsewhere. i may anyway!!!!!!!!!!!
I ordered Brand New Couch and Love seat (which recline). ordered them online which was fast and easy. The Problem was the delivery personnel. I have stairs right in my front door and leading up to my front door. The delivery guys got there and one guy was about 5’2″ weighed about 250 pounds and the other guy was about 5’7″ weighed about 130 pounds. there was NO WAY they were going to be able to pick up these items and moved into my house. So they struggled getting it up to the front door. Then they barely lift it to get in the door. So they began to pull and tug on the NEW Love seat. Ripping the end of it. i tried to explain they needed to turn it upside down and lift it up to there shoulders to get it in. they said it was too heavy they couldn’t do it. One guy left and left his helper behind. I called the Manager he came out and Moved it with the helper that was left and they tore the XXXXX out of my Brand New Furniture and said they were not responsible. REALLY….. Don’t say you can deliver and set up if you don’t have the right people to do it. i told them not to bother with the other piece i would get some men over to do it. totally ignored me and damaged that piece and tore down my hand rail to my steps and put holes in my wall. So Unprofessional and my New Furniture is not cheap. Can’t get no response from corporate, they don’t care easy come easy go customers. It really is a shame and I actually felt sorry for one of the guys he knew he couldn’t handle it. Then talking to you so rudely about how they should have refused to do it. Get the right Personnel that can handle the business or don’t advertise it……Pictures were taken of all damage and tried to repair furniture the best i could. VERY POOR BUSINESS AND VERY RUDE PERSONNEL. WILL NEVER USE AARON’S AGAIN AND WILL PASS ON TO OTHERS…….
Aarons in Conway Arkansas are the worst. Bryan the account manger is so rude and called me names over the phone. My account isn’t behind, I just asked for an update on a fridge that I’m paying for and they have had in repair for over a month now. Hoow can he think its good customer service to call the customers names and talk down to them? I’m so mad that I won’t ever buy from them again and I plan to tell anyone I can. I asked him repeatedly to stop yelling at me and calling me names I was talking to him in a clam voice and never called him one name. I’m shocked aarons want people like that working for them especially in management. Aarons in Conway makes me sick.
I have been recieving the worst customer service that I have ever seen in my life at the Gall Blvd Zephyrhills, Fl 33542, Aarons.
I am morbidly disqusted at the managers way of dealing with things. He has talked down to me, called me names, threatened to hang up the phone on me, etc.. It is absolutely ridiculous!
I pay my payment every month on the 1st. My payment is normally $104 every month. Some months the way I get paid I have to pay a week late or so, but I have paid no matter what every single month. I am totally fine with paying the $5 late fee because I know that’s what the policy is which is completely understandable. The times I know that I will need to pay a week later or so I will call the store and let them know I will have to pay a week late due to the way my checks are set up. Not ever have I gone a month without notifying them of when I’m going to pay if it’s late or anything! They never put in the computer when I call to say it will be paid on a certain date and try to charge me with a $10 come out fee to my house. I have been charged a $10 fee when nobody even came to my house in the first place, but they will come out and try to say I never called when I did. Every time I call to let them know of the late date the manager will get on the phone and try to dictate me into changing my date and act extremely unprofessional and rude, calling me stubborn etc. He says he’s just trying to save me the late fee… Which i know why the late fee is there. It’s for me to fall back on if I need to and I can’t pay it exactly on my due date sometimes. If I have to pay that then I know what it’s for an I’m okay with that. All in all I’m tired of being called names over the phone, I’m also over him threatening me to come pick up my merchandise when I pay for it every single month regardless of I have to pay a late fee or not and have been for over a year now. He continues to over talk me on the phone and doesn’t let me get a word out edge wise and just tries to argue with me and I’m so upset about this. Please get back to me ASAP! Thank you so much for taking time to read this.
I have been renting from for years now and haven’t had any problems until here lately. The accounts manager in the Conway Ar store has been very rude and out of line with me as a customer. I Pay My Bill every month, maybe a few days late, but I pay the late charges. I have not been a month behind ever. This son of a gun told me he has a problem with me paying late and I should know when to pay my bill, just all kinds of crazy. I will never ever rent anything from them ever the way they have talked to me. This is the 2nd time and I will not tolerate another. They can come get this mess, the bedroom set I got was supposed to been brand new… Not!! It has scratches and big chips of wood missing. Also decals too. But they want to talk reckless cause they changed my account around. No I didn’t ask for it they did it on their own from monthly to two week payments. I’m really disgusted with them.
Aaron’s in Gaithersburg MD and their manager David deserves a big kudos for customer service. Not only did David and his service people go the extra mile, they assured they our nurses had a bed to sleep on when their plane was delayed preventing them to get to get to their home to let them in before closing hours. They stayed until they could get in and set up the furniture.
Thank you to David and the store for making sure our nurses didn’t end up sleeping on the floor their first night in MD. You will get more of our referrals nationwide, that is for sure!
I am so tired of all the issues with Aarons they have not been honest from day 1!! I was looking for chairs and Ashley told me if I buy a chair I can get the chair, tv and stand for $99 a month.
Then after we picked out the tv to choose from, she already knew what chairs then she said oh we dont have those chairs in stock so we cant offer the special.
she promised they would be delivered 1st thing the next day, I called to verify when they would be there she said she would call me right back. 2 hrs later in the afternoon I called back only to get the run around. At 5 she said it would be the next day.
Don’t trust anything they say.
I was setting up my due date I said the 15th cause I get paid on the 3rd. They said If I set it up for the 1st as long as I pay by the 3rd it wont be late. ha ha why on earth did I trust them another lie!! I pay online and am charged late fees each month.
This company is not trust worthy. Once they get a contract customer service is not there, they do not care about customers. Only about greedy money eaters.
I live in Dayton tn.. I have rented some living room furniture from Aarons and 2weeks after I got it my son and I was getting ate up. Come to find out it was bed bugs. They are refusing to take the furniture out of my house and saying I owe them. My boyfriend went in the other day just looking around because they don’t know him…guess what 3of their couches had bedbugs!!!!!!!!!! I will not pay for this furniture. I draw SSI on my disabled son and in the state of tn they can’t touch his check
Darn, I thought my problem with them was bad. But reading these comments, I guess I’m not that bad off after all.. I also learned from reading these comments, Aaron’s run people down quicker than the IRS…
To Whom it may Concern;
I am writting because my experience with Aaron’s here in Portland, Oregon has been deplorable. I have had multiple accounts of which the majority have been paid out but have yet to receive certificates of ownership even though I have asked multitudes of times. I usually paid my account via a credit/debit card via the telephone but never recieved receipts asked to be mailed to me either.
All my accounts for the past 8+ months have been paid quarterly and my accounts did not come due until last month (July) after making the last quarterly payment. At the time of making the last quarterly payment I ask specifically how many payments I had in total to pay everything off when they came due in JUly. I was told by the employee taking the payment that I had 1 payment left on my sectional and rugs and only two payments left on my King size bed. However; when I went to make the payment in JUly I now owed almost three times as many payments— 3 on the sectional and 4 on the king size bed.
Something is not kosher in paradise!
As I have seen in other people posts, fraud is not uncommon at Aarons A store in Longview Washington employees were taking payments and skimming money which they were putting in their own pockets and then the store was calling customers telling them they had not made their payments and/or owed more money even though they had made their payments.
Additionally; the sectional was damaged during delivery. The bonded leather was rubbed off the back in bringing it up the stairs. I reported this immediately to the manager whom promised to look into it. I have repeated brought this issue up periodically with the management during the last 1 1/2 years and repeated been told that they would look into it with nothing ever coming to fruition.
Also, when the sectional was delivered my sons had to help the delivery people lump the sectional up the stairs and even had tp pay for their parking. When I told Brandon the accounts manager today that I would not be paying off the sectional because if they damaged it delivering it there is no telling what damage they would due taking it. He replied, “OUr delivery people are professionals”. My response was really then why did they damage it in the first place and why did my sons have to help with the delivery?
This month I had to go back to the midwest for a family funeral and missed my payment due date. Aarons called my home and got the person whom was dog and house sitting. The person from Aarons threatened this individual that they were callling the police even though they were told I was out of atte and not home. He called us frantic and extremely upset. I had my son call from my daugthers phone in Illinois where we were at and made a payment. When told about the threatmade ffrom the manager Chad they replied no one had said any such thing. My money is on the dog sitter.
FYI aarons just last year was the focus of an expose on the local news KATU here in Portland about their overly aggressive tactics.
Just because Aarons usual customer doesn’t have a triple A credit rating does not justify them being exploited and not being treated with respect and dignity.
I will keep mine short and sweet. Keep in mind after much research and still reading more on this sorry place, Aarons Sales and Lease is nothing more than a company full of ego induced monsters.
The store in McKinney, Tx has been treating me with the up-most disrespect, discrimination, harassment and very under-minding and I am also a Sales manager. The GM there always runs excuses why I cannot do what others can do, have not received my keys yet, when the other sales manager was hired for which he quit after 60 days, received his keys within a week after coming out of training. I was an MT there a month prior, then was promoted to a Sales Manager and I asked for my keys and the GM states “soon”.
I also filed a harassment case against an employee for persistently coming up behind me more than once(ON DIFFERENT DAYS) and sure enough he is still working there. Considering if I was not the victim and the complaint was filed against me for approaching someone behind them, I would have been terminated on the spot. The acts of unfairness and hostile work environment makes me believe not only does this office not care about their employees, but the constant court cases I’ve been reading and matching those to the “rules” Aarons comes up with seems as if they are persistently “hiding”. Not to mention slandering about how they don’t want me to do deposits because I am slow(Mind you I was trained for 30 minutes to learn a 20 step process and did a maximum of 2 deposits). I made one error and I have been banished from deposits for life. There is so much more to this place than I can write on this but my words will be heard one way or another.
No reprimanding towards any employee was taken making me believe they are waiting for the tables to turn so that I will be the one in trouble and instantly terminated.
To whom it may concern,
The manager at Aaron’s in Scottsville KY, is very rude. Says money order was not received, but I looked it up and says it was delivered and cashed. One bullXXXXX and Two either someone has cashed it and ran with the money or the mailmen are responsible. I do not know who to blame but whoever is to be concerned in this matter needs to let the manager in an errand in Scottsville know that he should not be rude and arrogant to his customers I’ve been a loyal customer for 4 years now and it’s making me not even want to go through Aarons no more. And I know corporations do not want customers leaving unsatisfied. The past 4 years my experience with aarons has been good but since the new manager has took over my money orders has not been received and the manager is rude somebody needs to take care of this or you’re going to lose what not only one customer but many cuz I have a big mouth and I do not care to use it.
I have dealt with many rental companies in the past but this place was by far the RUDEST! I had a rental from them but found the same thing at another business much cheaper so i called and asked for them to pick up the item. The lady that answered the phone just said “Hold on” and transferred me, the man who answered afterwards was rude from the start. I had to re explain why i was calling to which he replied “Well cant you just bring it in?” I told him that i was not going to town today as it is a 45 mile drive one way and said i was actually going the opposite direction. He asked if i could take it to the store in the town i was going to, i told him i was already almost to the town i was going to and i was not turning around to go home (The town i was going to was 2 hours away, i live in the middle of no where!) So he replied “Fine, ill just pick it up myself!” and hung up on me. Very rude people…. I will not be going back nor will i reccomend them to ANYONE!
I have a very bad complaint about Aaron’s . Well first off that when I started to deal with them I thought they where fine. After about a few months my mom went into the hospital and have been there for a while so I told her that we are going to call Aaron’s so they can come get there stuff but didn’t want to come get it. So I told mom that she has to come move with me and lets get in contact with Aaron’s so they can come get there stuff but still refused to do so. My mom has been sick with cancer and not able to work and I get a call earlier today around 12 noon saying they where coming to lock my mom up for something she didn’t still. I’m a hard worker and not a theft and my parents has raised me to do well. We didn’t commit fraud of any kind and you really want to put a sick person in jail and point out that we told you more than 10 times to come and get your stuff. But did you do so . So now I’m going to have to face a legal matter which it could have been voted just by coming to get it. I’m barely making it my self and you trying to put me on the street .
The Aaron’s in Marrero,LA. has very rude managers. They took a charge off my debit card that I did not authorize and then harass me over it. Then I call corporate to let them know and nonone answers the phone! Do not goes to Aaron’s. When.my stuff is paid off I will NEVER be a customer again!!
I have went through so many things through Aarons, we have already been through one washer two dryers, our TV is in repairs as of right now, we are on our second refrigerator just got that back today. The refrigerators have been sent off at least for additional times on each refrigerator they are brand new refrigerators I was the first one to use them and they were tearing up. I am so sick and tired I’m getting things through Aarons in it tearing up and there are having to come and get it and send it off for repairs I would never recommend anybody to go through Aarons their products are not good whatsoever.
Some of the poeple who work at the corporate office is just psychotic, I called and talked with someone name Julie, she sounds like she needs a lot of MENTAL HELP!!!!!!! really nasty and rude!!!!! I could not believe her tone and nastiness!!!! I am waiting for someone to call me back regarding this horrible situation!!!!
My house was broken into and computer was stolen. Told arrons in kennett mo and was given the attitude of oh we’ll your paying for it still. I could have sworn these things were insured. Needless to say I’m finished with arrons and they can take me to court for the computer. Will never do business with this money hungry company again
Although Aaron’s is convenient when you need appliances, electronic equipment, and/or furniture, it’s policies are not customer friendly. This company preys on the low income working class. I have paid off several items from them over the years. I informed Aaron’s that I would have to make a late payment—six days after the due date. The 7th day they were at my door on a Saturday morning for less than an $80 payment. I made the payment over the phone and the lady said that it was policy to visit the customers location if the payment was late after the date promised. It seems to me a courtesy call would be more efficient and customer friendly than driving a truck 20 miles from the store location. I have paid several things off with this company & just in recent months paid off a dryer. The recent employees at the office have been kind, but today said that they had to follow company policy. I appreciate getting a courtesy call, but they have called my place of employment which is not good business. If I was a customer who had a flight risk, I would understand using the kind of tactic that they used this
Saturday morning. I have complained to corporate before, but nothing was done to my satisfaction. I gave Aaron’s another chance, but I feel that the corporate rules are not customer friendly. It is all about the all might dollar!!! When I worked in sales, the customer was always right. and treated with respect…Once this item is paid off, I will find a better provider of this service.
We are trying to raise awareness of this company and its practices. Would you mind posting your story to aaronswarning please?
After being harassed for a payment that I had made I had them pick the stuff up (I don’t have the time or patience to deal with nonsense) Anyways when they came to pick up the items they left a twin mattress because it had a “dent” in it.. ok? Well now they’re STILL harassing me for items that were returned and for a mattress THEIR employees refused to take… I’m not a lawyer but by the sounds of things looks like these people are asking for a lawsuit..
I will never rent from these people again they are the worst people and deserve to have a lawsuit against them for harassment of the way they treat their customers.
Yea I walked into Aarons and asked about a ps4 and was told I would be paying OVER $800. THATS FREAKIN CRAZY SINCE THEY CAME OUT AT $499! Yea ima just save my money and wait for the price to drop and buy one from Gamestop.
i have paid off two other accounts now on my third account i owe 68 dollars they told me they couldn’t wait 6 dys they would come pick up my tv and stand if i did not pay by the next day to sum up they lost a loyal customer
I have leased a couch and recliner from the store in Lexington, KY since December. Which I have NEVER been late on a payment, always paid on or before the 15th. Also like to add the furniture is not at all worth what I HAVE already paid for it or would finish paying for it!! Regardless, I called the store and asked to speak to a manager on May 28th (LONG before my next payment was due) to let them know that I would have to return the furniture. I was not going to be able to afford the payments anymore, due to having to take on a car payment, higher insurance payment and having to move. The manager told me that they could come get the furniture but to try to figure out if there would be anyway I could try to afford it and call him back next week. I called back and talked to a different manager this time, explained my situation to him and told him there was no way I could fit it into my budget at this time. He then told me that they would wait until the week of the 15th when my payment was due to see if I could borrow the money. I told him that I had no one to borrow the money from. He replied just see and call me back tomorrow and let him know. I called back the next day and again talked to one of the managers and asked them to come get the furniture. He stated that he had gotten an extension until July 15th for $252.10 that I needed to come in and sign the agreement. I asked repeatedly for them to just come get the furniture, I kept getting every excuse as to why they could not. The next day i get a call saying that I never came to sign the extension that I DID NOT ask for or agree to! I asked again for them to come get the furniture, I was then told that Charlie would call me the next day to schedule a pick up. Charlie never called!! So on Monday morning I call they connect me with Charlie which is VERY RUDE!!! He calls me a liar, tells me he that I have paid since December and he believes I can pay now. He asked me what I was going to do without furniture. He asked me what bills that I have that I could push back so I could take care of this, than gets upset because I tell him it is none of his business what bills I have and that furniture is not a priority to me at this time. He then raised his voice with me and told me that I need to get my priorities straight and that this is a priority. I than hung up the phone. Charlie calls me again the next day he is just as rude and hateful as the day before. This time he tells me that they are not coming to get the furniture until I pay the $252.10 plus a $100.00 pickup fee. I again tell him I can’t pay it and that I never asked for an extension, all I ever asked was for them to come get the stuff long before my payment was due! Today I get a call from John wanting to resolve the account, I asked him when they were coming to get the furniture because I can’t pay for it and I’m not going to pay for an extension I did not ask for or sign! John than puts Charlie on the phone who proceeds to tell me that they can now come get the furniture but they are going to get their money because they gave me an extension. I told him they took it upon themselves to extend it after I asked repeatedly for them to come get the stuff. He then thought it was appropriate to yell at me and call me a liar once again and tell me they would be there tomorrow to get the furniture between 10 am-2 pm or 4 pm-6 pm pick one! I told him I have to work Mon thru Fri and that I could not take a day off to wait around for them. He told me that I was able to be there for the furniture to be delivered and I reminded him that I was moving in to the place at that time and it was a Saturday. Again he wanted to call me a liar and tell me that they would be there Saturday to get the furniture and I was going to pay the $252.10 regardless if I liked it or not! He then hung up on me. I have talked to John and Wes which are both very polite managers, but Charlie who is supposed to be I guess store manager (I don’t know he refuses to tell me) I have NEVER rented from any place before and I NEVER will AGAIN….
Sorry to say that Aarons is a joke. My husband & I rented a 73″ tv from them last Dec. and in Feb. my husband was laid off. Therefore we were without any kind of income at all. I called Aaron’s in Clearfield Pa. and told them that they needed to come pick up their merchandise because we could no longer afford to make the payments. I was told ” we don’t want to come and pick it up.” I can not say they didn’t try to work with me but I feel more like I was being forced to keep something I simply couldn’t afford. On July 3’rd 2015 I informed them that you cant see the tv & that they needed to repair it. I was told they would order the parts & call me when they came in, which never happened yet they expect me to pay for their dust collector. This morning I had a somewhat heated conversation with one of their reps about the fact that my husband & I both have been telling them to come & get your stuff since his lay off, who wasn’t even employed there in Feb., to which he kept telling me it was irrelevant because he wasn’t there; Bottom line…… Since when should you ever be forced to keep something that you either can not afford or simply do not want? It should never have to be a choice as to feed your family or pay for junk! I made it all to clear they need to come get their XXXXX first thing Monday morning. I will never deal with Aarons again & will damn sure never recommend them to anyone.
I will never do business with Aaron in Hatboro again. I got a gas dryer only to find out Aarons do not connect the gas line to the dryer. Why on the recorded message when you are put on hold states install and connect. So I call the rep. Ethan that sold me the dryer only for him to tell me have your husband connect the line it’s really easy. This experience left a bad taste in my mouth. Never again
Store F408 in Bismarck, North Dakota is a terrible place to be. The general manager and the regional manager have an on again off again sexual relationship. Because the GM brags to all of the employees about her “job security” she earned through sexual favors she is free from any consequences of poor decision making. She takes advantage of the franchise owner and the other employees by keeping friends and family members employed who refuse to follow Aaron’s Policy and work when they feel like it. Why? So she doesn’t get stuck with her family members bills and so she doesn’t make her drinking buddies mad at her. She condones her employees to bring and consumes liquor and illegal drugs into the store while on duty. She also knowingly allows them to operate company vehicles while under the influence. Concerns taken to the regional by other employees were disregarded and dismissed. This store and the employees who work hard to make up for this misuse of power are suffering and by extension the customers are as well. Feel free to contact me for any additional information.
I just spoke to a c.s.r. in Atlanta, 920 cst, with very simple question, telling her I was going to call my store when they opened, but in a 2 to 3 week period I rented rca 55″ smart t.v., both were taken from the box in my home, they were both new. after 2 days the 1st tv went out, got a loaner, after the 2nd week of waiting the manager, which is great, told me he would replace the tv with a new, sat 6-27, 2 delivery guys, eric and jermain (both that are a good representative of Aarons was very professional and helpful, especially eric.) I simple question to the lady was are you aware or can u find out if this tv is a know lemon, she rudely said call my store, again I ask is there a way you can ask, anyway, again she was very rude and I basically hung up on her. ///
The RCA tv’s at Aaron’s are renowned for tech issues. Dead pixels, power , and remote sensor issues
My wife and I have customers for years at monett mo store and my wife hurt at her work place and im disabled Aaron’s helped at first then got rude and snutty and then when they came to pick my stuff up the assistant manager named jessie sent one person to pick my stuff up no dolly then asked me to help him then jessi showed up and was a SMART ASS about it saying IM SORRY WE EVER HELP YOU GUYS OUT..
Hello,
My name is Bianca Wilson. And i have been renting from Aaron’s for appx. 6Months. I have defaulted in payments before. Due to medical issues (Sickle Cell Disease) cause me to become hospitalized which ended costing me my job. However i was able to catch up. I ended having identity theft issue with My TCF Bank acct. Which i am still going to court dealing with legal matters. I informed Aaron’s of my situation made a date to pay so i didnt loose my furniture. I made a payment on May 15th 2015, which eneded up being the last payment I could afford. , With being hospitalised for over a month Which caused my bills to just spiral out of control, leaving me no choice but to get my phone, cell phone cable, and internet turned off until i could afford it again. My Rental complex Highpoint apartments contacted my fiance, which he informed them that we could no longer pay on our rent and we ended up going to court and we were set an eviction date which was june 23rd but we had to be out of the apartment by the june 21st or we would be sat out the morning of june 23rd. Now in the mean time i also defaulted again on my Aaron’s bill. I personally was unable to get any calls, messages, ect so my references that i added to my list of contact would let friends or family know that Aaron’s had been trying to contact me. So on June 13th. At appx 4pm I called Aaron’s, I spoke with Joe which is an Employee from the store location in Bolingbrook, IL 60440, Informing them to pick up the furniture and two tv’s because I could no longer afford the payments and I would be homeless by june 21,2015 due to being evicted for not being able to afford my Rent. Not only do I have two small children that i barely could afford i had absolutely Nothing! No money to get a storage or u-haul truck I am dead broke. My finances aren’t even 250 every 15days.. My part-time job wasnt even enough to buy my daughter diapers and formula i had to get assistance from the shelters and daybreak centers in joliet. Anyways going back. I spoke with Joe from the Bolingbrook, IL location and informed him that i could no longer affort the item or my apartment and i was being evicted and needed the items picked up before June 21, 2015 . Joe stated to me The furniture could not be picked up because i was behind on my bill and a payment had to be made before they could just pick up the furniture and tv’s and I SAID TO Joe “Im stating to you that I can no longer afford the items and being put out of my apartment and your asking for a payment? I thought you guys pick up the furniture if i was having a hard time paying for the items? Joes stated ” that Aaron’s only pick up items voluntary( when customer asking to return items) if my account wasnt pass due. Which sounded crazy. I then said ” I will be homeless on june 21st. I need the furniture gone before than. Joe told me they can hold my furniture for 30 days if i made a payment. I expressed that it would be unnecessary for them to hold the furniture bc i had no home to put the furniture in once i was evicted. Joe proceeded to tell me that if i make a payment it would not make since to take the furniture. Which meant he was not comprehending what i was saying to him.. So i told joe please just pick up the furniture. You can add my late payment to the account, but atlease you would have the item back that i was leasing to own. Joe insisted that i made a payment first. I told joe look i can try and make a payment on the 15th but no guarantees because my check wasnt even gonna be half of my payment. So june 15th came around and i was unable to make the payment of $202. Due to my situation i had to find shelter for my children and myself so i paid a family memeber to let us stay for two months with left me with two bucks. I was u able to contact Aaron’s on the 15th and called them on the 17th. I wanted to speak with Tony who is the Manager there and he was unavailable at the time and informed the CSR on the phone i needed the furniture gone bc i could not afford it and the girl said in the notes no pickup until payment. From the June 17th through June 21st i heard nothing. Unfortunately i could not focus on the furniture, but a place for my vhildren and i to stay and eat without any funds. On the Morning of The 21st we dropped off the keys to tge office My fiance, myself and our children parted ways. He went one way i went the other. Now supposedly Aaron’s came on the day of the 22nd to do a pick up. Well they said it was no answer. Of course there would be no answer Althought the furniture was still in the apartment we were no longer there. I had no choice but to leave the items in the apartment. The two tvs and the couch was still in the unit. The eviction day was set for june 23rd and anything that was left behind in the unit would be considered unwanted trash and tossed. Forget the fact that i lost furniture. But most importantly i lost everything that meant so.ething to me and my family. From clothes we couldnt take to things that belonged to my children, beds, crib, toys, computer, ect. When you loose your job and loose everything it doesnt feel good not at all. And to prevent from having to owe Aaron’s i tried my best to have joe send his men out to pick up the furniture when i asked NOT WHEN AARON’S DECIDED TO. I GAVE THE SPECIFIC DATE WHEN I HAD TO LEAVE WHICH MEANT THEY SHOULD HAVE PICKED UP MY FURNITURE ON THE NECT BUSINESS DAY WHICH THEY FAILED TO. So the item were thrown out i adsume on the morning of the 23rd. Now lets dast foward to june 25th. My friend reached out to my family member who told me that Aaron’s (Manager Tony, said that if DO NOT CONTACT THEM THEY WILL REPORT MY ITEMS STOLEN.) So i called Tony(Manager) at the store and spoke with him around 7:50pm. Tony asked me where is his furniture. I told him that your furniture has been tossed along with the tvs and everything else in my apartment that i could not afford to move. He than stated that ” I should have asked to have the furniture picked up. I told Tony I personally called and spoke with Joe, and i explain that i could no longer afford the items and i would be homeless on the 21st. joe told me that Aaron’s could not pick up my items until i made a payment. Which obviously was false information. Tony than told me that within six days i should have called again because it was my responsibility to return the furniture! ( Wait, what?) i was told i could not remove the furniture from the house bc it was not MINES YET AND WOULD NEED AN AARON’S EMPLOYEE TO REMOVE FURNITURE RATHER I WANTED TO RELOCATE OR DID NOT WANT THE FURNITURE AND TVS I WOULD HAVE TO CONTACT AARONS. ALTHOUGH I ASKED JOE SEVERAL TIMES TO SCHEDULE A PICKUP BEFORE THE 21ST OF JUNE 2015. Tony who basically assumed and accused me of knowing where the tv’ s are and furniture is. I told him. THAT I HAD NO CLUE, HIS GUESS WAS AS GOOD AS MINES. TONY OBVIOUSLY NEVER BEEN EVICTED, BUT IF YOU DO NOT MOVE EVERYTHING OUT BY YOUR EVICTION DAY THE MAINTENANCE CREW AND SHERIFF WILL THROW OUT YOUR BELONGING ON THE SIFE OF THE CURB BUT IN THIS MATTER BECAUSE I WAS ALREADY GONE I DONT KNOW IF THE WENT STRAIGHT FOR THE GARBAGE OR SET THEM OUT. Tony than told me that he understood i was evicted but its irrelevant to them bc i have there items. I told him i have nothing. NOTHING BUT CLOTHES THAT I COULD FIT IN GARBAGE BAGS AND BINS. I personally have identity theft, i know how it feels to be stolen from and i do not appreciate being called a liar and a thief. Thats not right. We did not have a very nice conversation, Joe made falze statements in his notes stating that on the 17th they spoke with Highpoint apartments and highpoint told them that they could pick up the furniture whenever they wanted. Which is false unless highpoint was going to hold the furniture. Which in that case Aaron’s would have their furniture when the ( went to pick it up on the 22nd of june). So not i need to get an attorney because i will not be held accountable for something i tried to prevent. Aaron’s. Is a scam. Tony stated that he doeant care about money, because it my account thats messed up and rather i returned th furniture or kept the furniture they had already made me liable for the items because my balance was pass due. He told me that they were gonna pick up the items and leave me the bill. Of the full amount of the tvs and furniture not my payment i owe them. Which explains why they never wanted to pick up tge furniture when o asked. It cost Aaron’s more to bring the furniture back to the store voluntary ( asking to have the items picked up), Rather than them picking the furniture on their timw which caused me to be responsible for the full balance. Which SAVES THEM A LOSS OF THE ITEMS. I WOULD ALSO LIK TO POINT OUT THAT MY FURNITURE WAS NOT NEW. AND ON MY PAPER WORK IT SAYS THE ITEMS WERE NEW WHEN IN FACT THR REP TOLD ME THAT I COULD GET THE SAME FURNITURE USED FOR A CHEAPER PRICE. THE REP TOLD ME AND MY FIANCE A LADY HAD THE FURNITURE FOR TWO MONTHS AND DIDNT WANT IT ANYMORE. SO I AGREED. BUT ON MY PAPER WORK THAT I HAVE FRO. AARON’S IN THE CONTRACT AND ON THE DROP OFF LIST IT STATED THAT THE ITEMS WERE ALL NEW AND THEY CHARGED ME THE NEW ITEM PRICE INSTEAD OF THE USED ITEM PRICE WHICH WAS 500.00 DIFFERENCE. MY TV THAT THEY CHARGED ME FULL PRICE WAS ALSO USED. I. REPORTING THE Bolingbrook location and the incident that took place. I also have my attorney who read over the contract and he stated that the information in the contract stated that scheduled pick or voluntary pick up can be done rather the account is past due or not. I will be taking this issue to court. If i can not get in contact with someone at the cooperate office my attorney stated that he will than take over. I am not a thief, a criminal, a liar, ect. That i was called. Tony stated that he wants me to call back on the june 26th 2015 at 12pm cst. To conference in with Joe, Tony, and myself. I also have recored the previous conversations for personal and legal use. And my attorney will be also conferenced in. I am hoping to get this situation resolved. Beacuse i can not afford to be responsible for items that i asked to be picked up. I no longer am responsible for the items onve they are ouy of my possession. Aaron’s doesnt let you move furniture, sale furniture, or steal furniture and tvs so why would i risk myself. I am a mother of two and i have nothing the last thing i need is to go to jail for furniture that is replaceable. When in fact i can not replace the time i wohld loose with me children. This is just ridiculous and i would never ever shop with Aaron’s again, not even refer. Definitely not worth the streas.
Please contact me asap. If i do not hear from you within this day i will have to contact my attorney. And i dont want to have to sue Aaron’s. For falsely accusing me of stealing the items, not contacting the office, bogus doXXXXents, and charging me for brand new furniture when i had infact leased- to-own used furniture and televisions.
I sympathize w/everyone who is renting from Aarons. They should b shut down. It seems they r the thieves & liars. I am experiencing a similar situation w/Aarons. I’ve been w/Aarons for 2 1/2yrs. Up only have 3 payments left on my wash/dryer. I recently moved, so I called AArons I needed an electric dryer cause the new apartment is electric and not gas like my dryer. The manager ( Pat ), came to pick it up, but couldn’t unhook it due to some problem, so he said he had to come back. I too told Aarons it had to be out by a certain date, but Pat said he had my landlords # to get in contact w/them once left. I was informed after ” I ” called Aarons 2 wks. Later that they had found an electric one, but I couldn’t have it until I made a payment !!!!! WHAT ? Make a payment on a dryer I didn’t own for 2 wks. !!!!! 1 month has gone by, and I still don’t have my dryer back. Due to the fact that we only have 3 payments left to own them, I was forced to pay on the set. 1 day after our payment went thru, I called to ask when they could deliver the dryer!! Marvin whom I’ve been dealing with, who told me I had to make a payment, who told me he had found a dryer, now tells me, ” we haven’t found one yet!!!!!” What Aaronsis trying to do, is make me pay the last 3 payments b4 they deliver the dryer just in case I were to decide to pay only for the washer. That is exactly what I wanted to do !!!! I am soon sorry one is ill w/a disease that hospitalizes one, is a mom, gets evicted and has to hire a lawyer. I hope it all goes well for you&your children. And I hope the courts see the falsification Aarons has as a Company and is out to steal from their customers for products they don’t possess. Lorain ohio, 44052
I have been dealing with the store in Texarkana Texas. The manager Bonnie is the rudest person I have ever met. She has no customer service and no respect for anyone. I made several attempts to get them to come get furniture and no one ever showed up. So today I spoke to the regional mgr Tim and he gave me my balance and said just send pymt in full and there will be no more problems. I said ok told him that Bonnie said she wouldn’t accept no pymt of nothing. Bonnie has called me and my family all types of names. I also told him that I spoke to a detective today and he told me I do not have to let them in my home or give anything back to them I have tried several times to do what was right. So tonight about 6 pm Bonnie comes to my home harassing me and questioning things at my home that are none of her business. Point being they think they can intermediate me and its not going to work. The customer service there at the store and by their employees suck and no one should be treated like I have been
There are a lot of bad comments on here about the rudeness and harassment and everything else with all these comments I surprised they are not shut down …
I have been with Aaron’s for a long time everything I’ve got from them is garbage. Everything had to be sent back for fixing and took well over 6 months to get back.. they also tried to charge me the amount for front loaders on regular washer and dryer… I have a 50′ that I’ve been paying $150 month for well over a year and a half and they are saying I still owe them well over $800 they are nothing but a rip off.. the worst company ever I’ll be dealing with rent a center for now now… To sum it all up I made my payment on the 1st of the month they are trying to say I didn’t make my payment, they sit outside my house ever day, at my door just about every day of the week and they call my phone 3-4 times a day I’m getting them for harassment and calling my lawyer about my product…they got over on me for my washer and dryer they won’t on my tv… At Wal-Mart’s the tv I have brand new is $799 plus tax and arrons is charging me almost $2000… I will not return to arrons and will not suggested them to. Any friends or family.. and this is the troy ny store by the way
To make a long story short, Aaron’s of Statesboro, GA. Has bed bugs.!!! Outrageous? Yes, please be careful when getting furniture here…
a very ticked off ex-loyal customer!!!!
I have never in my life been so disrespected from a supposed to be professional company as I have been from Aarons. I rented a bedroom set and a washer and dryer from the Sayre p.a. office. They damaged the dryer door while delivering it to my residence then a week later I found bed bugs in my bed. They told me the mattress was brand new never used while I was looking at it, so how did it get bugs? I fell behind on one payment and they called me MULTIPLE times a day even after asking them not to call me during my scheduled working hours. I called them offering to make a payment n they denied it so I ended up at the office and attempted to pay what I could at that time then pay the remaining back balance the next week. They said flat out no ! They then started showing up at my home 2-3 times a day as early as 6am knocking on my door so hard they scared my young children and knocking pictures off my wall. I would ask them to leave and they would ignore my wishes and scream, yell, and argue with me. My neighbors have pictures of them peeking in my windows while I was gone. They would follow me around town until I came home , I have been called names and screamed at. I have contacted the police 3 times due to harassment. I called the billing department and spoke to a man named waren and he was absolutely disgustingly rude and unprofessional. He yelled, over spoke me, he put in my mouth and told me the workers WILL come into my home and that I WILL pay 3000$ today or else. He told me I was ignorant and didn’t know my knowledge . I was in tears trying to resolve this situation and I got no where’s. He wouldn’t let me explain anything. I have witnesses for every thing and he told me they don’t matter its my word against theirs. This has disrupted my life completely. I would like for a CEO or CFO to contact me to help resolve this situation please.
Sincerely
That sounds like alot of what happened to us with Aaron’s on main street in Hamilton Ohio. My parent’s rented a bed and box spring from them, requesting they both be covered in plastic. They bring out a mattress and box spring not covered in plastic, and my parents noticed after about 3 days the mattress and box spring had bed bugs in them. My mom calls them, and they say we’ll send out a inspector to check. Well after that, it took a month of my mom calling them, that they finally had a inspector come out here, which after than the damage had already been done, The bed bugs were all over the house and than after another month my mom finally gets a hold of the manager, who said it was our fault, and that they don’t want the bed back, but still wants my parents to pay it off. So anybody reading this, don’t rent from Aaron’s
Aaron’s rentals in alliance ohio is the worst with customers. No one there knows an extensive amount of knowledge about the products they sell. That claim to want to make things right with you but it’s all lies to keep you strung on. They have known my tv has been broken for. Over a month multiple employees have been out to see my tv. The manager Steve gave me his word to show up an personally take a look because nobody could figure it out not even the tv technician? What’s up with that. But of course manger never showed up. . so my tv has Sat here broken. They have came an gone but never took tv with them . knowing an seeing it broke then try to sell me another used piece of crap. Haha what a place huh…
Aaron’s in canton Ohio is the worst store there is. They lie and take your money but they don’t deliver your furniture.
I deal with the store in apopka i have paid several items off. Today i had the manager call me a liar switch things up in the conversation and be really rude. The accounts he was calling me on werent even mine
I want Jeff and Jody and Joe Tiffany out of AARON’S place in Hixson Tennessee and I want David and SHERITTA AND ANOTHER JEFF BACK to the Hixson store but I don’t want the general manger there either because the other employees got smart with me
Aaron’s is The WORST COMPANY in the World to do business with. PLEASE.. PLEASE…
do not do any business with them, They are horrible. Their funiture is raggedy and not very good quality. I would rather get my stuff from off the streets.
I have leased a mattress at the Lexington N.C. office and it is covered in bed bugs. My girlfriend went to the doctor today and is covered with bites and they told us we had to get the orkin man out to my house,and also I have missed a day of worked because of this…. Therefore I am holding Aarons liable for all cost or we can take it to court…I have already talked to Jim at the local office.
I have leased a sofa and chaise at the Kansas City, KS location and it is also covered in bed bugs. They try to tell me that it could have come from somewhere else but I lived in my place for over two years, had furniture before and no issues. They sent out pest control for inspection and found one on their furniture and none through the rest of the house. I told them to come pick up the item and still haven’t done so and no one has come to treat it and now they are spreading throughout my home. I’m done with Aarons.
we also got some couches from the Lexington nc Aaron’s and we always was getting eat up had bumps on us and we went to doctors tons and they didn’t know what It was. We have had the couches 5 months and my little sister said she had seen a little bug on it and we took a picture and looked it up and we didn’t think anything because it was one. Then my mom saw one and that day my dad looked all though the couches and he found hundreds and we looked though the whole house didn’t find any we have lived here 14 years never ever had this problem. Then the next day we called Aaron’s in Lexington and he came out to check he couches and there was hundreds on the couches and he claims he say one or 2 on a bed closes to the living room and he showed us and we didn’t see it. But they are sending the Orkin man out today a week later to check. We havnt sit on them couches since and the bill is coming up mama said she isn’t paying this bill until we find out something. She told them that day they came to check take them with you because we have a one year old and he said we can’t take it to the store so we have to leave it here.
I rented a big screen tv from arons in coolidge az it is hdl so when the lamp went out they came and said it would be fixed in two weeks . It has been six weeks and still no tv .I have called and was spoken to in a rude and unprofessional manner I could have gone to other stores but chose to business local but if this is how I get treated .ps only have four months till pay off are they waiting so that they are not liable
Funny I’ve had the same issue with the one here in Dover, DE. The GM Billy Strickland was a completly rude and talked with a nasty attitude. I have a 73 inch television. Had issue with it powering on and off and the screen was becoming very dim! Finally after 3 weeks they came and picked up the tv. Once taking it to service and upon return my screen was cracked. I have yet to have my screen repaired due to their negligence! It’s been my worst rental experience ever! I refuse to pay anything more to the account until something is done. And to top it all off when I asked to have a loaner to accommodate while they service my television, they tell me they can give me a 32in. I’m like I’m paying for a 73in you need to give me something closer in size. I refuse to be making payments for a 73in while looking at a 32in! I’ll never refer anyone else to Aaron’s ever again! Haven’t heard back from their corporate office either after calling in numerous times and was told someone would contact me within 72 hrs! Well needless to say its been approx 2 months!
On April 27, 2015 I rented a computer from Aaron’s. I had online classes starting that day. I had rented from Aarons since 2012 when Patrick and then Rob were the managers here in Bainbridge Georgia. They were nice and professional. I was then met by a nose-ring wearing woman who appeared dazed and spaced out, but I had filled my paperwork out and needed the computer YESTERDAYso I went on with the process.
I had to leave the computer with them for two hours while it “updated”,
I had paid 114.00 dollars on this date and would not have had another payment until june 15, 2015.
A week or later, this computer had every virus known to mankind on it and I took it back to aaron’s. I. I left the computer with them on May 15 went to Walmart and bought a new computer. I returned to Aarons the following day after a phone call from them at 8pm, May 15, 2015 that the computer still was updating!!!
.I went to the store the following day and informed them I did not want the computer.
I was met by the same nose earring wearing, spaced-out, dazed “manager”.
She refused to give me my money. I took the computer with me and thought better of it as I wanted to file a complaint. When I returned it that Monday, the nose-earring wearing,glassed-eyed manager met me asking me about a phone call to the store. I told the nose- earring wearing spaced out manager, I had nothing to say to her and she could process the closed account. She did and then smirked, said; Have a lovely day.
I refrained from telling her off because I wanted to take this higher. For one thing, I contacted her friend, Chris Serbaus and he never returned my call.He is the district manager. Are he and this nose earring-wearing, dazed, spaced out woman, relatives or friends?? I am also reporting him for not doing his job along with reporting the nose earring-wearing Bainbridge, Georgia store manager. He has no businesss being the district manager if he is not going to do his job when someone calls. He never returned my call. Maybe he and the nose earring dazed, spaced out manager are relatives or friends. He called me after I gave the store a poor rating. I was told by the dazed manager that my references would not be called unless a payment had not been made, instead as soon as I left the store they called references. Why?
I am going higher with this complaint and encourage people to contact their senators.
They sell their worthless crap to us because we are Black and low income. AAron’s is a RACIST company-who makes their money by preying on POOR, BLACK people. When I go to the store, I don’t see WHITE people there.
This nose earring spaced out woman has no business being the manager at Aaron’s or anywhere else. She was talking out of her head and made no sense.
This is Bainbridge Georgia. Buy nothing from there until this spaced out dazed, nose earring woman is gone. This is not the end of my copmpliant against them.
Patrick and Rob, the previous managers dressed like managers, knew protocol and were nice. This spacey-dazed woman with her nose-ring shows how the Bainbridge Georgia Aarons has gone downhill. She looks like a bum off the street and acts even worse.
Sandra Y, Lowe
I just expierenced the worst customer service from a store manager named Arthur manztios from the Coney Island store in bklyn ny. He came to my house to pick up a mattress and he was cursing and beeping the horn like a lunatic. He disrespected my mother and told her to go f**k herself he gave her the middle finger was banging on my door and I am not the one who had the issue I am the sister to the customer. I kindly gave him back the mattress outside and he was EXTREMLY disrespectful. I said I was going to call the police and he told me call the f-in cops I’m not leaving. I have two children and they did not need to hear him cursing. My sister also had a tv from Aaron’s that has been PAID and he said give me back my f-in Ty you a**holes I’m not the one who has people knocking at your door. I will never do business with Aaron’s nor give a good reference to my friends and family. He needs anger management classes to teach him how to speak to people. I looked on the reply comments and did not come across not one good one. It is a company that I will never recommend ….
please never buy or rent from aarons there the most un professional people and rude i ever seen, the store i went to is in south philly on 24th street where the manager named manny called and harassed us for money please dont deal with these people were calling the corporate office to complain thanks
I would never recommend anyone to go to Aaron’s. Im here in Virginia and i have had the worst experience with them yesterday. They completely screwed up my order and while bringing the furniture into my home put a hole and scratch my walls up. Also the furniture already had cuts and rips in them that i immediayely took pictures of. The employees was very nonchalant about it all. I spoke to the GM and he also was no help and had a very hostile attitude. He didnt not help defuse or fix situation at all. I returned furniture immediately and ask for my money back. Aaron’s will never receive business from me or my family ever.
Twin Falls Idaho Aarons sent a big musclebound guy to my home and my kids answered the door. He was demanding payment on a mattress that they refused to take back after one day. A mattress that they ripped on the install. He stood on my porch saying he would drive me to the bank if needed. I was dumbfounded. I’m reporting them to the BBB and calling an attorney. We went to rent a home and my application was denied because they posted this crap on my credit. I’ve had enough.
My experience with Aarons has been terrible. I ordered a king bedroom set for my wife. Their crew came to my home to install the bed. They forgot to put the supports underneath and it cracked the frame ripping a hole in the mattress. Then they brought me a chest with a crack in the back. I told them I wouldn’t take damaged furniture and to take everything back the same day and they refused to take the mattress because of the rip that they caused. Now i’m stuck with a thousand dollar bill and a dent in my credit because I refuse to pay. I make nearly 60,000 a year but it’s the principal. Where do they get off treating people this way.
My experience with Aaron’s has been respectful up until a new manager named Craig at the Schenectady, New York, State Street location gave me a public argument as to my not paying a late fee. I had established the account contingent on the fact that my company pays me semi-weekly which causes me to not know when my pay check will hit my account. I can guess at it but I still may be wrong. So it was agreed upon at the time of the contract agreement that I would not have to pay late fees. I have been paying my account for the last 7-8 months with out incident. I also paid for and paid off a prior account without incident.
Craig argued with me and threaten to charge me with all the back late fees and he wanted me to pick a date and pulled the calendar off the wall to force me to pick a date. He was rude and unprofessional and a total Jerk! I kept explaining to him the same explanation over and over and he kept asking the same questions over and over.
I was embarrassed because their were other people in the Store at the time and I felt like I was harassed and abused. He should be retrained. I have been a Store Manager in the past and I know that his conduct was unacceptable and should be addressed. I have also been a paying customer who has never missed a payment.
I would like to have Craig fired or either re-trained and have him learn to respect people as well as learn that once a contract has been agreed upon it is set.
He was very unprofessional and ugly and should not be in the position of dealing with the public.
I am currently “waiting” for my call from someone in “Corporate” again. For some reason they keep blowing me off. There is a lot of trouble going on in the Fremont, NE store and for some reason, corporate knows nothing of that store. I have paid off merchaendise totaling thousands of dollars in which all of them were paid off. Most recent being $3000 and change (cash) as always. Rented another item washer and dryer. Well in the meantime found one we wanted, paid cash for the pair some where else. Now Aarons wont come and get their set. Seems after we pay something off, we always get treated like a piece of crap and talked to like a piece of crap, My next step on this is the Nebraska Attorney General, BBB, television stations, and of course the internet. What kind of reputation do they want anyway!! Do Aarons really care about their customers past, present and new. Obviously not and this is not how you run a business.
the people are rude to customers talk to you with no respect at all and downgrade you
Everyone on here should make a complaint to the BBB so they can loose all customer satisfaction ratings!!!!!! At this point they should start showing some sort of care and respect.
Aaron’s sold me a bed set infested with BED BUGS. When I told them too come get it, they refused and still expected me to make payments! Now there threatening me with court. I have photos of the BED BUGS and of my daughters bitten body.
How is it that the manager at the Aarons store in Americus Ga decides who he wants to serve because the customer calls district office on him. So when you have a issue and decide to report the manager or whoever works there that gives them the right to say you can not be serve by them. I have never heard of such madness. I thought as long as they got there merchandise back that they were fine. Well I will be looking into this matter further with a lawyer to see if they are in order. Because I have never seen in writing that aarons lease according to managers choice. God is not pleased with this type of madness. I will be taking this to the next level.
This is now the 2nd time I have emailed a complaint with no response. I have used Aaron’s since 2003 and I will never again use or refer Aaron’s to anyone else. The customer service in Columbus, Ohio needs new training! I have been harassed, my references have been harassed, my child has been scared by people peeking in my window to see if we are home. They have been asked to stop and yelled at my references they don’t have to stop. Jeff Johnson threatened me over my voicemail. They have completely filled my voicemail with harassing calls. They do not care if you fall on hard times and/or have an emergency. I have asked to speak with a regional manager, no one ever contacted me. I have my comments on Facebook, emailed response@aarons.com, no one has contacted me. I will pay my balance, BUT I will not pay anything on my account until the harassment stops!
Didn’t mention this is Cincinnati, Ohio Beachmont location. The manager there is very rude and disrespectful.
I hate that I have to do this because my experience at Aarons has not been horrible until resently. I purchased a washer and dryer and was told that all payments are due on the 1st of each month. After talking to the manager and explaining that it would be better for me if I could set up payments on the 8th vs the first because that’s when I get paid. He then told that it shouldn’t be a problem because I have a 10 day grace period. So a few months ago my wash needed to be fixed. I called and they exchanged it with a temporary one until mine was fixed. 2 weeks later I had not heard anything and decided to call. It took 3 times of me calling to finally speak to somone. The associate who finally answer had no idea how to operate the computer or how to help me. After finally asking someone else she comes back and says my washer has been ready and was sitting in the bacm for a week. Really? So no phone call? Ok fine I figure they have been understanding with me so I’ll do the same. Fast forward to 2 and a half weeks ago. At this point mind you I only have 2 payments left of a total of $300. I have Aarons pick up my dryer because it stopped getting hot. They leave a temporary unit as usual. I again get paid on the eight and was unable to make it to the bank after work. So my plan was to get up that morning and deposit my check and pay all my bills. While I was out my husband calls me saying that the Aarons guy was there. I said great! Is he bringing the dryer up. My husband says no he is here to collect payment. WTH is this?? I’d he suppose to be a bookie sent to take my fingers or break my legs if I don’t pay? Wow. He then tells my husband that we can’t pay over the phone or online and that we have to pay him. So i proceed to call the manager and she tells me that she has been calling me and left messages that they were in the area to drop it off. That’s a lie! I only had one missed call on the 8th while I was at work. Anyway she tells me that she sent him out because she couldn’t get in touch with me and that they have changed their policy and that’s how they handle things now. So i when in on her. That is not how you handle a loyal customer who has 2 payments left on there bill. So i told her you are quick to call about money but where is my dryer? And don’t ever send somone by my house. I paid my bill and set up a time for today (Monday) between 4 and 7 o’clock. I call at 7:30 and the associate says they should have been there by now. He would check into it and they will be here soon. It is now 9:00 pm not only have I been waiting for hours but I had to miss class to do so. This is so unprofessional! If this is new management and policy’s the I see why so many Aarons are closing. Between the customer service and bad equipment. I will never be a customer again. Just horrible!
May I suggest that individuals with concerns and complaints regarding Aarons’ file a written complaint with the BBB it’s free and they actually will look into it and let you know the outcome of their findings. I see that Aarons currently have a Government Legal Filing against them. Check it out in your state.
1st…I went in May 2nd he didnt have tv yet said truck didnt show up..He said I guarntee it will be here May 8th I went to store NO TV YET!! manager forgot to order this time…Now he says May 15th..3 weeks late
If Im 1 day late on a payment Aarons is calling me but It’s ok to be 3 weeks late and lie to Customers!!
After being a loyal Aarons customer since 2008, this, my 4th purchase, will be my last!! When the manager Steve left the store at 19th Ave and Bell Phx, AZ the customer service has gone to the dogs. They change employees more than I change underwear, and none of them apparently know the value of a long time customer. I had recommended them to friends and family, my son purchased a sound system from them and ordered furniture, before the furniture came in, they had upset him so bad he cancelled the furniture order and took out a loan to pay off the sound system just so he wouldnt be harassed by them anymore. Apparently the new employees do not know how to read or write as my account does not get notated or the other employees cant read the notes and harass me 2 to 3 times a day after I have called and explained my situation 3 times in the past week. If I wasnt so close to paying off this purchase, I would tell them to come get the charred remains from my driveway!!
I had an account with Aarons in 1997 when I had my first apartment. I loved the service and because of that, went back to Aarons last year to purchase a Grey sofa (couldn’t find a grey sectional anywhere else).
Fast forward ahead, there is a Chris at the location where I make my payments. He is great! I really wish that I had visited the store a few times before making my purchase because I’m noticing how rude people are since my purchase.
I walked in on one occasion and was not addressed for about 10 – 15 minutes. I was not acknowledged or told it would be just a moment before someone is with me.
The store manager has the worst attitude of them all. He walks around as if he doesn’t have to do work and doesn’t want to be bothered and when he was asked by an employee how to do something, he demonstrated a very nasty attitude. I stood there wondering how anyone could work with him or do business with him. Needless to say, I will never again.
I called today to make a payment and he just shut me down. What’s your name, what….
I informed him that I would just come in to make the payment. I didn’t care for the attitude and he was very disrespectful.
I called corporate and informed the customer service person. She stated she would get this over to the store. lol. So basically, if you have an issue with the store manager, they will let the store manager know.
Well, with that said, once the sofa is paid off which will be very soon, I’m done with Aarons. They can say good-bye to my business.
What a lot of people do not realize, is that Sears and some of the major furniture stores will allow you to have the same type of payment plan without the attitude. As long as you have the income, that’s all that they care about. Fortunately for me, I have a great income and my credit has survived a divorce and is where it needs to be, so Im fine.
Please do not rent from a company that does not care about their customers.
Try Ashleys, Rothman or Sears for a much better deal.
I have been renting from AArons for about 11 years, TV’s, Washer/Dryer sets etc. WE HAVE NEVER BEEN LATE ON A PAYMENT) up until about a year ago my service was awesome, then about ten months ago the TV I was renting (that we have only had for about 5 months) was having issues so my wife called to let them know, at first the sales person was very nice and said they would have the sales manager call us to take care of the problem, a week later still no call back so my wife called again and got the same answer and again a week later no call back this went on for 6 months, I work a lot so it was very hard for me to take care of this personally, finally I got the time to go with my wife to the store and talk with someone in person, the lady working the counter was very nice and said she wasn’t aware of the problem and had to get the manager, this guy was a piece of work, RUDE! I told him about our issue and that we have been dealing with this for a while, well he blew himself up like a blowfish and he got really defensive like we were lying and insulted both of us. After talking to this 4th grader for about 20 minutes I convinced him (in my own tactful way) that he was wrong and that this problem needed to be rectified A.S.A.P. or I would go over his head, or stuff him in his own display case which ever I preferred at the time, well wouldn’t you know that got some results, the TV was picked up and “repaired” or so they say. Here it is 2 months after the “repair” and the TV is still broken. so I have been paying my lease faithfully for the last 10 months on a broken TV and am ready for legal action when all they had to do was fix this one problem to my satisfaction. GOODBYE AARONS! There are a lot of other rental company’s that would love to have my money and business. OH AND I WILL GET MY MONEY BACK.
Rude is a understatement . First let me tell you this in 2012 March I went to Aaron’s I opened my account at the Lenlock store, Aaron’s decided to close this store and transfer the people who had accounts to the store in Oxford Al. These people in Oxford are very RUDE. Just before I paid my
refrigator off it went out but still under warrenty you know they kept putting it off in fixing it till it was paid off but I still had 60 days on it and they refuse to fix it. And today I went in the store Gunther one of the manager when this was mention to him he told me his store didn’t do that I said yes you did and he say I was telling a MOTHERF——ING LIE I didn’t pay for it out of his store and God knows I did. This derived from one half of a payment I owe on a living room set that I’m waiting for money to pay it off. So th other person in charge said he would work with me (Chris) to help me pay it off. But Gunther wants to say nasty words call people liers. Disrespectful is what he is this is all I have to say to him GOD TAKES CARE OF OLD PEOPLE BABIES AND FOOLS I’m in there somewhere what goes around. comes around keep looking Gunther for yours is coming. So if yu don’t have to don’t shop at Aaron’s it’s a true rip off.
Four simple words…..
THESE PEOPLE ARE RUDE. They don’t have any respect for customers. I would rather spend my money at RENT A CENTER. I’ve stopped a numerous amount of friends from purchasing stuff from Aarons. Its not worth it.
Yes they are and seems as though the CEO and higher up people don’t care because when you report the managers they don’t let you have any thing else but I will be caring this to highest level it can go.
I have been renting stuff from Aarons for 4 years now.in the Taunton mass Washington st rental and I asked if I could trade in my computer Im renting which is not paid off the guy there says no u cant dont u know the rules,and then if I am one day late they call my cell 10 times a day and home phone 10times and there customer service is horrible they treat u like a jerk…and I have spet over 4,000 dollars on stuff there….Lisa is ok the manager but the customer service ppl are rude and demanding and lie to u….I will NOT buy another damn thing from there ever….I gave them a check and one of the employees said no reciept to give u I said really he said really sorry..ok Better Business bureau was contacted about harrassment calls and they came to my house and started asking for the payment..the attitude was like wheres the payment do u have intentions making the payment and when….Buyer Beware!!!!
The gm at the Ruston location has the worst possible attitude there is. He does not represent any kind of customer service skills at all. First I pay for my merchandise and it takes about a month and a half for me to receive it all. When my table came in he sold it to someone else then pieced me one together. I was patient and didn’t get an attitude but when I called to make payment arrangement he started acting as if he was my father yelling like I had something personal of his. One thing that he should remember is Aaron’s is not the only rental place so he should act as if he wants to keep customers and not lose them. I would advice cooperate to do something about that because he is the worst that Ruston has ever had. I chose Aaron’s because of the former gm and employees were so nice and would work with you. But now I’m considering returning everything.
I would like to speak with someone from the corporate office about Dennis at the store in Petersburg va on crater road I would like tospeak with someone from corporate office about this matter if notin 2 days I will get me a lawyer or turn it into the business Bureau Thanks
Don’t rent from Aarons . My daughter got a bed from them and it was infested with bedbugs. They put a plastic cover over the mattress and told her it was so if she spilled anything on it , it wouldn’t stain the mattress.
call the board of health on them and have your house treated
Aarons is the worst I talked to someone to let them know that I would be making my payment they said okay then someone still comes to my home.. The supervisor is nasty and has poor customer service and rude. Also I had to send coorperate an email in order for me to get in contact with the store because they were not answering their phone.. They also took out multiple payments in one month …
manager offered to valueplan my TVs. Didn’t tell me that if he did that I couldn’t swap it for another prelease.So. having a hard time making my payment so I told them to come get it. Im out a thousand bucks.
Don’t miss your payment. They’ll come to your place of employment. Unprofessional
Yes they will
Against the law for them to do that..and they cant call they either
I have had problems with late fees because they want payment on the first and my check doesn’t come until the third and they know this but I still pay late fees every month. They have also taking a payment twice in the same month more than twice a mistake I don’t think so! I have also payed off washer and dryer tv and tv stand,also a wii game system. Just about done with my last and final purchase from your company. Need repairs of my new washer manager said Friday two weeks ago no call no one showed up stayed home all day waiting. Called store told they would get back to me have not heard from them. washer still not working using a lot of washing powder because no service has come to help. Your manager doesn’t know a thing about customer service. Why the late fees. They take it right out of my bank each month. Something wrong here How about a phone call 8134476378 the store doesn’t call how about the corporate office you guys don’t talk to people either? not happy at all. Edward B Petersen III
Worst service ever and I didnt even get a chance to talk to the rep in person said he denied me of my service. Really felt discriminated because of ma skin color business shouldnt be like this…follow all directions they gave me stil poor store management in rio grande New Jersey…crazy thing is I came there from a refer didnt know they they could denie your service just because they felt like it. I recorded the call hope I can get this resolve some how some way I had really needed the equipment for a dj gig…..smh never would recommend the type of service that office provided. I have great credit work an high paying job and references are county workers why the trouble ? I worked when the office opened and closed I drop my app through the dropbox as directed from rep I spoke with prior before Called in to check status and to Make a payment…. manager said Im not selling to you I ask why he said just because I advised I would call corp and find out why my service was denied he said it didnt matter what corporate said it was his store then hung up. Will contact consumer affairs canl anybody me please
I’ve been a loyal customer with Aarons for over 6yrs and have used their services in every place ive ever had. I recently came into the Aarons Irving store on 3409 N Belt Line Rd Irving, TX. I came in to rent a TV stand, and was advised that they needed to wait for a call for a reference for 20mins. I thought it was strange because Aarons does all of their approvals and reviews right in the store but to no aveil i went ahead and obliged the sales rep and left for 20mins. I was called shortly after leaving advising that they were not going to be able to do business with me because ”Quote UN-Quote” i had a ”charged off account” with the last aarons in the lewisville store. (1165 S Stemmons FWY STE 196, Lewisville, TX 75067-5335). I also was advised that i was always late and that they cannot do business with me, and that their was 4 rentals returned so they are not able to do business with me. I was very upset to say the least, due to the last 6yrs that i have done good business with your company paying” 6 accounts”off as well as buying your merchandise in the back of the store cash that is not even on the sales floor. The information that was given to the store was also incorrect as advised to the representative, that they need to fact check information before they rely on information that is inaccurate. I returned 2 items a ”TV, Bed” due to the fact that i was laid off by my former employer. I advised the account manager at that time of this information, of the situation, and once advised she took 2wks to send someone out their to pick up the merchandise. I had so many problems with the lewisville store that it was ridiculous, when originally ordered my merchandise they came to my home to deliver it at ”12 midnight”. Where does that happen at? I immediately called the lewisville store to speak to the manager and ask him why did he provide such horrible information to such a loyal customer. He stated that he only read what was in the system, and once advised the information was incorrect he advised that he never told the rep that i had a” charged off account”. He stated that he was unaware that the information was incorrect and that he would need to bubble this up, i still have not heard from him today. I want my account reviewed or i will be contacting Consumer Affairs! This is bad business practices going on at the Lewisville store, and Irving store needs to be looked at as well, due to if the information from the manager at the lewisville store is correct and she provided incorrect information regarding a charge off on my name she needs to be reprimanded. I want my name in your store cleared of these in-fallacies in your system and my credit , as well as an apology from your lewisville store.I have referred so many people to you all, and gave good business to you all this is a shame.
Scottsbluff, NE Store:
Aarons must be having finanical troubles in 2015. We have done business with Aaron’s on there products, when you don’t have payment the day it is due they are calling you bothering you for their payment. Now the shoe is on the other foot, they owe us money for doing snow removal from December and we can’t get our money from them. Have dealt with they’re store manager Bobby since Dec. and not recieve any money. He kept telling us he would check into it everytime we called or he saw us. Here it is April still have not be payed for outstanding bill. Started dealing with regional manager Jim the first of April, even took off the late fees for them, he promised us he would dropped the check off at our office if he knew where that was, told him he could just mail it, 10 days now and nothing. Called him tonight, he returned the call doesn’t understand why were upset, he got nasty on the phone, told us we were idiots because we want due what is owed. I would read reveiws on Aaron’s before doing business with any of they’re stores. Because it sound to me, that they all have problems.
I called to make a routine payment on a Tv and a bed. I went to Middletown Ny for this stuff. I had a big back in fourth with a so called sales rep named TOD. what a ahole. He said he was gonna take the stuff back over twenty dollars that he didnt tell me was added to my account. He pissed me off so bad I said just come and get the stuff. Tod said ok. Next thing I know he charged the 119 to my bank account. I called him back this ahole said he would add the twenty dollars to my next payment. I said I wanted you to take the stuff because there was no reason for you to take a unrtherized payment out of my account. He was so disrespectful.
Please do not do business with this company and I will tell you why. This past friday I bought a cash an carry sofa love seat with the promise that it would be delivered Tuesday(4/7/2014), I took the evening off to be here to meet the delivery guys, I called and confirmed it would be delivered today and Maria in San Antonio Texas confirmed it would be delivered today(date above) between 6pm-9pm, that was normal and ok I waited. Long and behold it was now 8:50pm and no phone, no email, no anything to let me know that I was either getting my sofas or not, When I called the Account Manager to find out what was going on with my delivery, he played dumb. “Mr. Melendez? um… no no delivery here”, “no sorry I dont see anything”, I explained the situation and somehow according to him I was not understanding of the situation at hand, that Maria lady apparently did not inform anyone that my delivery was today, EVEN THOUGH I had purchased the items Friday and a separate individual took my delivery notice down and “put into their delivery system”, It still somehow did not make it to the delivery notice that Maria had already confirmed……now im upset and want answers better than what Im getting, I ask him to contact his General Manager and ask HIM how does he feel about the situation given that he was the one going through it. We hang up, and I get a call immediately from the same guy, HE DOES NOT KNOW that he is talking to me the client when he says “Hey man, we have a big problem, THE XXXXXING GUY called back about his delivery”, So not only was I upset about not getting the delivery but now im “THE XXXXXING GUY”…..not a customer anymore, not a paying patron. I informed him that he had the wrong number and was actually speaking with the client, he apologized and we hung up. He called me moments later again and I addressed the issues one more, 1) I paid in full for goods not delivered 2)I was lied to about my goods being delivered which resulted in a loss of work day for me to wait around like an idiot and even confirm the appt 3)Instead of some sort of comfort or condolence from A MANAGER, he said “Call back tomorrow at 10 and find out what happened today”, 4) The biggest upset of all was him making a bs story that the “XXXXXING GUY” he was talking about was not me BUT, ANOTHER CLIENT who he was talking about? Lol I mean just wow honestly. I had an exchange of words with him, letting him know that I would be filing this grievance straight to the top, in hopes that individuals and even business’s like these dont exist anymore, I ask that you all do the same. Do not buy from this company where you are obviously not valued, not even a person worth respecting. I hope more individuals see this post and have the same mind to return these goods and go with someone else. I would not ever recommend this company to even my worst of enemies. I challenge the higher ups to try and rectify this situation and shed light on the situation at hand to even try and clear the names of the store involved and the individuals.
My name is Mary Gaunter, **** Evans, Cool Valley 63121 (314) 942-****. My boyfriend have lease furniture for the last 3 years at 199 North Florissant, I my boyfriend Rich Cook and I both does business with your 199 Ferguson , Missouri store, your salesman came to our home and demanded, payment or threaten using an ugly attitude and words he would. take our furniture away. My boyfriend is
A DISABLED VETERAN and I have , Copd is on oxygen .your salesman was not very nice . My has boyfriend has spend thousand dollars during business your company
We got behind when I got sick .PLEASE work with us , to finish paying off the furniture that we are buying from. T
THANK YOU. Mary Gaunter and Rich Cook
,
I have had the worse custumer service out of any business ever. Rented a tv the led went out. Said they couldn’t get another tv that size. Unless I wanted a different brand. Gave me a smaller loaner. And I still haven’t been contacted for a replacement. Its been almost a month. But when it comes to getting paid. They call everyday. This place sucks.
I got a computer and 4 years after owning, and after I finally pay it off. It tells me my windows may be conterfiet
We have dealt with aarons for a while now. They have always been nice, until we ordered a king size bed last year. The manager told us we better keep it cause they r hard to get rid of in that size. A few months ago I rented a frig. It’s black, had French doors, I loved it. Well, last week we started having trouble with it. The freezer had frost in it. You couldn’t hardly pull the door out. We called , they came out. They didn’t look at it 5 minutes. The one guy told me I had it turned up to high. We never touched it, it was set from the factory. So, he had me turn it down. I said ok, give it a few days, we will see what happens. Well, I went to get in it this morning before going to the store. My god, I couldn’t get the door open, I finally got it. When it was opened two big chunk of ice fell out. The frig part stopped working good. I was livid. Took pics, went to the store to show manager, he didn’t want to see them. I’ll he said was “I know what’s wrong with it”. I was ready to deck him. I had to leave the store. I told my husband to handle it. It was then decided to lend us a piece of crap for the weekend, so mine could be fixed. Ok, fine, wrong. The guys came to pick mine up, I unplugged it, guy took doors off. They took it out the door. I said look at all the water on the floor, mind u, I just unplugged it. The one guy was standing right there when I did. The other guy, whom I had to bite my lip with, said you r going to have water, it’s been unplugged. No, it hasn’t. They were taking it down my steps , the one guy wasn’t even helping the other with the dolly. They slammed that dolly down each step and knocked something loose. I told my husband I don’t want that one back. So, a few hours later, he went up there and ordered me a new stainless steal one. Ok, a few more hours go by, my daughter comes out and looks at it, opens the freezer and the damn seal around the door is off, doesn’t stay on. Well, they were closed. This loner has not stopped running since they brought it at 1 o’clock this afternoon. My husband said it has to cool the stuff. I said it shouldn’t run like that. You want to talk about being pissed, that’s me . You bet I am.
I leased a 65 inch samsung tv from the Harrison Ar.,store set up my account on auto bill pay for a monthly payment. Shortly after I received the tv I went to wipe the screen down for its first cleaning and noticed there was pixles burned out and there was a small gash on the screen, after dealing with Aarons for over a month trying to resolve the issue the manager of this store told me they could not get that particular tv and began to try to sell me something bigger when I refused he wanted to sell me something smaller or another 65 inch of an inferior brand. After a couple of days of trying to wrap my brain around what was being offered, I called the store and told them to pick up the tv I WAS DONE!!!! but lone and behold NOW they could get the tv at another store. Hmmmm. They picked up the tv 4 DAYS ago and guess what? THEY CHARGED MY ACCOUNT!!!!! Talk about a bunch of amateurs and the most UNPROFESSIONAL PEOPLE I HAVE EVER DEALT WITH. Word of advise BEWARE
I received terrible service at your Inglewood, Calif. store and am still waiting for a full leather recliner that I paid the full amount for and when it was delivered, it was the wrong size, so they said they would pick it up and bring the right one and my God I’m still waiting
this is the 7th day and still haven’t received my merchandise! Your employees think that
Aaron’s customer serv. is a “BIG JOKE”! (310) 515-****
Rented a living room set from the Cartersville Georgia store.when we got it it was flea infested had burn marks on it and we have had problems with the seat coshions since we got it.moved to Baltimore md still haven’t gotten our replacement cushions for this set have been dealing with this issue for almost a year now.they have ordered many cushions only to bring the wrong ones service people don’t know how to install them.and they were charging me $55.00 a month for this set now they want to charge me full price for it but the problems haven’t been fixed yet.please save yourself the hassle don’t deal with arrons
My husband and I purchased a living room set (couch/loveseat) and a bookcase bed w/trundle underneath in February, 2014. We got it from the Barberton, Ohio C1664. We always have been hassled or blown off completely. The loveseat’s zipper was busted, called several times on it, and oh it’s on order or make a payment and we will fix it. Also this is the first time, I have seen a couch that you can’t flip the seats around. Underneath is a plain tacky looking material, plus a big ole piece of velcro!!! Our payment date was set for the 15th of the month, the store would start calling us on the 1st and several times a day. Even sent someone to our house and he kept harrassing us. Right after we got the furniture, my husband got severly sick and didn’t work for some time. I was late a few times, but paid it.We even told them to come and get the furniture back, several times. I paid off the furniture earlier than usual in November, 2014. I wish I hadn’t. I have called and went in several times about the couch. Now onto our daughter’s bed, she went to go lay on it to take a nap. She is not very big and destructive, we heard a crash. Went into her room, and the bed railing on the side BROKE. It’s the part that holds the slats. I called the store the next day, and was told “you paid it off” and I will have to talk to the manager. Never heard from them, which is usual. So today, I’m going in the store with pictures of the bed and inquiring about the cover. Probably won’t get anywhere with them. I even called Corporate and got the oh you want to make a complaint call??? I’m so glad I am DONE with Aaron’s. Will never recommend them to anyone.
Plus they would call our references and bug them all hours of the day and time. If we were late a few days. When we signed for the agreement, we were told our references would never be called. LIARS, called my husband’s best friend, his mom and my uncle and always left them theatening calls. Very unprofessional!!
Horrible company!!! Useless workers! The workers at the midland texas location have no customer expirience at all!! I waited 9 hours for a loaner TV because there XXXXXty equipment stopped working after only 2 months! First girl saod would be here before 3! Called at 4 another girl saidnthey are already on their way! Then I called back at 7:30 spoke to 3 different girls. Last girl says manager said its on the truck and it would get there when it gets there! No apology nothing! Last time I do buisness there! So unsatisfied!!!!!!!!
I went there this week to inquire about a Chester drawer and try to work out getting a discount. I was told I could not get a discount. I shared with them that I purchased a dresser and bed in another state, and allowed her to pull up that information giving her my social security number. After she could not help me with the item that I wanted for a lower price I simply washed my hands and decided to look elsewhere. Well lo and behold she uses my information to call and harass my husband. Very unprofessional. I never gave her that right to call my husband at work. She had the nerve to ask him who was she speaking to. He didn’t know who she was. This girl took it upon herself to take my personal information and try to call my husband. I will never do business with them again. Get rid of Tina.
My girlfriend went there and got a laptop. Had it 6 months before all the viruses came then went to the store 6 times and all they did was reset or factor the computer but had the same problem. Now she’s paid it off and they still won’t fix it. Horrible company
As soon as you pay it off they don’t care, I have been with them for 6 yrs at least. And everything I’ve gotten as soon as I pay it off, they can no longer help bc of their warranty.
hi I’m just letting you know that I had a bad experience with the movers last week. I talked to Carlos and he said that he was going to have a meeting with them. Let me tell you they where so disrespectful in my house that I would never ever want them here again and to top it off my 7year old gran