Zulily was founded in 2009 in Seattle, Washington, by Blue Nile founders Mark Vadon and Darrell Cavens. The company is an online retailer of discounted brand name clothing, bedding, and other items for the home.
The company’s target audience is women and women with young children. Flash sales were common at the onset, but the company has cut back drastically in the number of flash sales advertised each week. There is a very strict return policy, which many customers appear to dislike, based on the number of complaints on the BBB website. Regardless, the company currently has an A rating at this time. 
Zulily was acquired by QVC in August 2015 for $2.6 billion. Although the company had previously stated that they did not hold stock in warehouses, to shorten shipping delays, the company has begun to stock at least some of their more popular brands. In 2014, more than 50 percent of Zulily’s orders came from mobile phone purchases.
At this time, headquarters for the company are still located in Seattle, Washington. In 2016, the company had annual revenue of $366 million. 
Zulily was founded in 2009 in Seattle, Washington, by Blue Nile founders Mark Vadon and Darrell Cavens. The company is an online retailer of discounted brand name clothing, bedding, and other items for the home.
History
The company’s target audience is women and women with young children. Flash sales were common at the onset, but the company has cut back drastically in the number of flash sales advertised each week. There is a very strict return policy, which many customers appear to dislike, based on the number of complaints on the BBB website. Regardless, the company currently has an A rating at this time.
Zulily was acquired by QVC in August 2015 for $2.6 billion. Although the company had previously stated that they did not hold stock in warehouses, to shorten shipping delays, the company has begun to stock at least some of their more popular brands. In 2014, more than 50 percent of Zulily’s orders came from mobile phone purchases.
At this time, headquarters for the company are still located in Seattle, Washington. In 2016, the company had annual revenue of $366 million.
I ordered a Black Hives and Honey jewelry armoire in April 16, 2021 and received several emails stating it was out of stock then when I check it was delivered. Where I am disabled and always home? Show me Ups or FedX receipt. Today I check up again and told they are returning my money.
Do you know how long I waited YOUR CUSTOMER SERVICE SUCKS AND THIS CUSTOMER SERVICE NEEDS UPDATING.
I have shopped from zulily for several years now. Initially they used to carry cute cloths for kids, not anymore. At the same time they charge outrages shipping fee and takes over a month to get it. Zulily, if you do not have merchandise in your warehouse, DON NOT ADVERTISE AND SELL IT. This is totally abusive and bad business practice. It is against the law to charge customer when availability of the merchandise is questionable. I am dumping Zulily for good. They are not worth it. Eventually this bad business practice will catch up with them. Save shipping fees and shop locally.
I ordered from your company today and spoke to 2 of your customer service representatives. The first woman has to hate her job, she was rude from the beginning of the call to the end. She had a nasty attitude and for a new customer like myself Im just surprised she has a job. Please pull the call. Im sure the call is recorded , so that call can be pulled. She needs training because my call wasn’t a difficult one. Invest in another agent who actually like helping customers and don’t sound like she has a permanent period or 30 years of menopause.
I am a long standing shopper, and I loved the fact that I always received my items in México with fedex. I could track my parcels all the way. However…my last order was shipped by rrdonnelly and the tracking is nonexistent. Since 11 am on nov 5, there has been no tracking info posted. Then I called the company and they told me they have no idea where my parcel is. I’ve had to cancel all my Christmas orders with you now because I can’t rely on delivery. AMAZON HAS MY BUSINESS NOW. THE CUSTOMER REVIEWS ON LINE FOR RRDONNELLY ARE TERRIBLE. I cannot believe that Zulily contracted them with out checking their customer satisfaction ratings
Hi, I am commenting in frustration of the completely horrible customer service received from Zulilly. I have spent literally tons of dollars with them and can’t receive decent customer service for a company mistake. Zulilly put 2 of my easy pay orders in the wrong place…deep down in the competed and done orders. All unpaid easy pays are usually the first thing you see under your orders in your account. I was sent a couple of their “uh oh;s” saying a payment did not go through, so I went to my account page under orders as directed and paid all of the easy pays I found there. A couple weeks later I was sent a letter from a creditor saying Zulilly had turned me into collections for the whopping sum of $11.98. I called Zulily and asked then what they were doing as I had paid everything. The could not see that I had any payments pending or any easy pays under the alerts at the top of my order section either so they had to put me on hold and do a search…found 2 easy pays way down in the completed orders (not where they were supposed to be) but said they could not help me and it would go as a bad mark on my credit score anyway as they could do nothing for me. They would not allow me to talk to a manager or supervisor. I contacted BBB and they replied with the sam rubbish and said it was normal for the easy pays to be “hidden” like that. And said that was just the way it was and they could not help me. I rejected their supposed “solution” of no help at all and got a reply with pics of my account where they had corrected the issue and my 2 unpaid easy pays were listed at the top of my orders under alerts…and always had been there…Wow! I had been monitoring my account to see if they would try something underhanded like this and they did just that. I have 2 contradictory replies…one that they were supposed to be in the spot you could not find them in and that next that they were in the right place all the while. I have it documented that they were not put in the proper place until I rejected their solution on the BBB. This is a total fraudulent action and I have totally lost any respect for Zulilly for such blatant lies that are so obvious and their total refusal to help a customer for the tiny amount in question. Autumn is the woman to watch out for…she is the one that does the talking out both sides of her mouth. Does Zulilly consider her customers to be stupid and uneducated? I can find better customer service elsewhere, thanks for no help at all.
Why does Zulily continue to use a substandard delivery “service” like OnTrac. More often than not deliveries are not made to the correct location and it’s very frustrating to your customers and making you, Zulily, look bad. Please DO NOT use OnTrac for any orders I place in the future – and I’d recommend you find another service that reads labels and addresses.
I am contacting you to request you cancel that horrible ad with a crazed woman throwing books around the room so she can find a mixer. PLEASE set a better example for children (and adults) who see that ad. No one should throw books. It is not funny but rather destructive and damaging to the books. What idiot dreamed up such a stupid, violent ad to sell products? Have a little respect for something other than a dumb vapid woman searching for something to buy in back of her bookshelf. Good grief…get a new ad agency.
Zulily use Yodel to deliver some parcels. Today, the Yodel delivery guy threw the Zulily parcel over my deck and it hit the glass on my front door. When I told him not to do that he laughed and drove away. I emailed Zulily and Yodel about the incident. Yodel hasn’t responded, but Zulily sent me a template response that basically said nothing.
I spent thousands with Zulily every year for 5 years, but once my current orders are fulfilled I will cancel the account.
I will not buy from any company with such poor customer service and delivery.
Placed an order for 3 personalized books. Books arrived damaged and when I called in to complain I was further aggravated by the customer service rep and floor manager who both hung up on me. I am divorcing Zulily, not for the products they sell but for their lack of stellar customer service.
Sir / Ma’am
I am a former Jewish (left for antisemitism) employee at Zulily. I could not get in contact with the Sparks Nv warehouse or your main company HQ for assistance.
I received a notice that my former health care account was transferred to a company called Acclaris and am unable to contact them to close and send my account funds to me. If you have the information on how to do this or how I may contact this company please let us know.
Shalom
George R Benda Jr
775225XXXX (Message only)
I have shopped Zulily many times and spent a lot of money,
I think I will now stop since I am tired of sometimes buying one item for $9.99 and then being charged $6.99 to ship the one item.
Had enough!
Your charging for items not even available? On 1 occasion,I didn’t receive my order,yet you charged my PayPal? Now I’ve been fighting with PayPal, and they won’t refund it. I’m selling every share I have that’s associated with QVC,Zulily, and all its vendors. Shame,Shame
I’ve dealt with bad companies and terrible customer service, but yours wins the prize for being atrocious. I placed an order on July 3. By July 16 had not heard a thing- tried the tracking number which reported that the package had been sent (by UPS) to the wrong post office- twice. Why it went to a friggin post office from UPS is beyond me. That should have given me some clue that the merchandise had never been sent in the first place. Called Zulily and was told that the company bears no responsibility once the order is placed and the merchandise has been sent. Oh really? Nice to know, July 17- no available tracking info update. Called your sorry a** company again and discovered that a replacement order had been placed! Why?? the representative had no clue. Then got an email about an hour later from Grace Ann J. that stated that the carrier had apparently determined the item to be undeliverable and sent it back to the sender. After 3 weeks- undeliverable? And only AFTER I called to inquire? You need to be congratulated on the primo scam operation that you are running- taking people’s money and not delivering the goods. That kind of bulls**t gets people whacked where I come from. I intend to lodge a complaint with my credit card company, the state attorney general’s office and the Better Business Bureau- not that you give a rat’s a**. You are a slimy, bottom feeding loser who’s only reason for starting this sham of a company was because you were too stupid to deal with your own kid and the responsibilities of being a parent. Maybe you should grow the f**k up.
Made order 6/22/18; received it 7/6/18. Took one look at it and could not even try it on because (a) cardigan did not even look like the advertised pitem and (b) item material is cheap. Called immediately on the 6th after I discovered I would not even get 50% of what I paid ($23.81 total) back. How said. First abd last time I will buy abything from Zululy. I am in a wheelchair, senior citizen, and on Social Security. Will notify FTC and Better Business Bureau. Would advise EVERYONE to do the same if they have problems with Zululy. Also, contact tge State of Washington Attoeney General’s Office — their corpirate office is located in Seattle. Also call or write their parent, QVC.
Better yet they won’t send you the label to return stuff now and you have to return within 30 days. The Chinese label costs $10. while to have it shipped was less then $5.00. If you reorder it will cost even more if it doesn’t fit again and can cost over $50 for an item that was originally $5.99. The Chinese make sure their merchandise is sized down over 4 sizes to guaranteed it will not fit so it has to be returned. Then they offer it to you at a lower price so you won’t return it HELLO it is way too small why would I keep it? This is a scam going on with the Chinese our wonder retailers we thought we could trust and I imagine the USPS has a hand in it too with all the profits being made from over pricing postage on return items. No matter what weight (even 5 ounces) the return postage is $10.00. Where the hell is our government with scams like this? Woops forgot you know who is a buddy with the Rocket Man. They are turning our country into crap the way theirs was. No one notices what is going on?
d not mean rocket one he is just one of the grewsome threesome kissing our presidents butt. He is great friends with leaders of Russia, North Korea, China and very soon Castro.
Well we are going to see if anybody at Zulily’s really care about their customers!
In January of 2018 I made a purchase and used smart pay with part of my order. My January payment was debited from my account and in February I received a email stating that my February payment of $67.48 was declined (not true over $6000 in my account) a few days later, February 15, 2018 my account was debited for the $67.48. So with this debited this satisfied my account. So a few days later I notice that my account had been debited twice for $67.48. I have tried to resolve this matter through customer service. I have been given numerous excuses for this matter but have not received a resolution nor have I been contacted by Zulily. I have been told my first smart pay was declined, then was told that when that catch the payment they received a error message on their end, then was told it had been turned over to their resolution department which would take 10 to 14 days, then was told that they did not receive funds twice, then today was told that it had been turned over to their financial department for a manual refund that would take 10 to 14 days. I don’t think I will ever see my $67.48 again. Oh and I even sent them copies of my bank statement at their request to provide proof that it was taken out of my account twice. So here I am with a bad taste in my mouth. I no $67.48 may not seem like a big deal to you but its not the amount its the fact that you can plainly see you were paid twice and refuse to stand up and say you made a mistake and give me back what is mine. It took you a matter of minutes to take the money out of my account but its taking you months to give it back. It should have been put back into my account with the first email along with the copy of my bank statement showing it had been debited from my account. I even understand going through the resolution department the first time. I mean I get that it has to be investigated but this is crazy. But I am going to tell you I am not walking away from this matter. I want my money back!
I have long standing relationship with zulily I have spent a lot of money with the company. I am so upset that they advertise and sell poor quality goods yet still charge the consumer a return shipping fee! I have called customer service, I have emailed , I have done everything I can do to try and make my point. I simply do not understand why I should pay to return inferior quality crap sold by your company! If the dress feels like I’m wearing brillo scrub brush on my body. I should be able to say I don’t like this material, it’s not fit for a human return it at no charge to me! Your company does not do any product quality control yet you charge your customers $8.95 for shipping returns. What’s worse you charge this per item! Your company is robbing consumers! You charge the initial shipping fee at the time of purchase, then if there’s a return you charge again! I’m no math guru and I don’t know how many people patronize your site but your company is making a lot money off of fees. That translates into very poor customer service. ALL BUYERS BEWARE ZULILY DOES NOT CARE ABOUT YOU!!
All Zulily is doing is buying the crap being made in China now because they might be getting better profits with things made by slave labor but we are getting crap. Every time I see a store switch to Chinese crap now I stop buying from them. You can tell it is all from China because the prices are extremely low and you think you are getting a bargain instead you are being sold garbage. Don’t buy from China.
P.s following my previous complaint: Yes, Zulily I know you receive goods from third party vendors and then distribute to us the paying customer but why oh why don’t you do some kind of quality control instead of sending dross to your customers with no regard for good business practices? In general, folks don’t like buying sight unseen with no chance of refund if the item is unacceptable ….
That’s it, zulily. Adieu. I will no longer order clothes from the website. In the last few years I’ve received 50-60% of my orders in horrible condition: the clothing items smell like a dairy, the quality is downright poor, and the fit is 4 times too big or too small. This is not even acceptable when ordering from a website that offers refunds. Which zulily does not.
Yes, to be sure you’ve offered credit on the occasions when I’ve called regarding the smelly clothes received. But most often I just write it off to experience and trash the clothes. but now I’m done. It’s happened once too often.
You’ll continue to see me ordering quality cosmetics (they are indeed a good bargain) but clothing – never again. Please look at my account details – I spend 100s of $ a month, for 3 years or more. I shan’t be shopping zulily for clothing in future. Yours sincerely.
I have spent the last 2 months on the phone, upset and disgusted with how this company runs. Terrible customer service, ridiculous shipping and receiving customs, and after ordering over $600 in merchandise, I have 2 cardigans, 4 refunds and still waiting for a $200 refund. For my 8th call to customer service today, I was told, “Oh, the person you talked to 2 weeks ago FORGOT to hit the refund button”.
Is this joke of a company serious right now?
Darrell Cavens, this isn’t how to run a business. I hope someone shows you this so you can correct it. This would have been sent directly to you, but my track record for getting your company to complete simple tasks has shown me contacting you directly is impossible.
I will never spend money with you all again. Once my $200 makes it back to me, I will remove myself from your website and app. Please send my $15 store credit insult to a family in need.
I too am not a happy customer. I ordered a $2000 Celine handbag as a gift nine days ago. Today, I received an email saying that my order was cancelled “at my request.” Given that I never cancelled the order and the charge had gone through on my AMEX, I phoned Zulily. After much back and forth, customer service indicated there was an unknown problem with my card (9 days after my order!). For the record, there was no problem with my AMEX card and if there was, that fact would have been known to Zulily at the time of my order…not 9 days retrospectively. Further, AMEX confirmed to me that there had never been a problem with the card. So why the cancellation 9 days later? Zulily sold me a handbag that they were unable to procure at the price that they had advertised and blaming it on my financial institution (after a 9 day delay) was a convenient albeit zleezy out. I have never experienced this type of unethical sales practice with any other online retailer. BUYERS BEWARE!!!!!!
Hello-
I am not a happy customer right now. I am looking at the Comfortiva by Sofft boot, the Gray Ramika suede (pic attached) and it is showing a price of $142.99 but no discounted price. I looked these up on Amazon and the exact same boot is $103. I am thinking Zulily has a pricing error on the site for this shoe and a couple others on this page. Why are these not showing a discounted price? Isn’t that the whole idea behind Zulily? To get great deals?
I called in regarding this and spoke to a representative. She said “why don’t you just buy them off of Amazon then?” I was shocked by this answer and asked for a manager. I then spoke to Alexis, a floor supervisor. She was arguementive very adamant this was the correct price and stating other shoes on this page had no discounted price. She also said she could not find them on Amazon. I said I was more then happy to send her a screenshot (see attached). Her manager is Amy green.
At this point I would like to see this further pursued. Why is Zulily showing a non discounted item? Why was a long time Zulily customer treated with such passive behavior and no sense of urgency to do right by a customer?
As stated above,I have provided screenshots of the boot on your site as well as what they show on Amazon. Please investigate this as I would really like to purchase these at the lowest price.
I am unable to upload my screenshots on here but they were sent with my original email. Since I sent this email I received a response back which was not helpful whatsoever. They did not understand my ask. Response from them below. I have not purchased anything yet too. Really need this straight answer please.
“Waneka B. (zulily)
Sep 2, 14:26 EDT
Hello Kristin,
Thank you for contacting us! Currently, we do not Price Match amounts that you may find on other sites or locations. We negotiate low prices with our vendors regularly so it is possible that you may see a different lower price after the event has previously been featured on our site. Since you are seeing the Gray Ramika Suede Boot (Comfortiva by Söfft) at a lower price than when you purchased it, I can add a credit to your zulily account of the difference in price for the item.
If you have any further questions or concerns please feel free to contact us by leaving feedback on the site. Hearing what our members think is important to us.
Warm Regards,
Waneka B.
zSR – zulily Service Representative
5am to 8pm Pacific (M-F)
6am to 6pm Pacific (Sat-Sun)”
Thank you,
Kristin
I will never again order furniture from Zulily as my last order of a Hollin Brown Two-Door Cupboard SKU 56416 was damaged beyond repair and is still sitting in my garage. It has a leg broken completely off. I have contacted Zulily on several occasions and they are not prompt with a solution so I had to file a complaint with American Express. Over the years I have ordered a tremendous amount of various items almost every day from Zulily. I am extremely upset and unhappy with Zulilys customer service. I will order furniture and other large items from Amazon in the future.
Sincerely,
Barbara Rogers
Cave Creek, Arizona 85331