Zips Car Wash was founded in 1995 by current CEO Brett Overman. The company operates a chain of touchless, automatic car washes in 15 states, including Arkansas, Oklahoma, Kansas, Missouri, Illinois, Texas, Florida, North and South Carolina, Georgia, Mississippi, Louisiana, Virginia, Kentucky, and Tennessee.
Zips is known for offering four car wash packages, free self-service vacuums, and an Unlimited Wash Club membership.
The company has made several acquisitions in the past few years, including Magic Car Wash in December 2020, Blue Iguana Car Wash in January 2021, Wiki Wiki Car Wash in May 2021, and Wizard Wash sold 5 locations to Zips.
Zips currently has 200 locations in 15 states.
Zips partners every year with the Susan G. Komen Foundation, donating $5 from every car wash package sold.
Zips Car Wash maintains a corporate office in Little Rock, Arkansas.
I purchased a membership with Zips in December 2021. I had an old Camaro that I had washed a couple of times a month. I sold the car in October 2022. I went by the car wash in Flowery Branch, GA in December 2022 to cancel my membership since I no longer owned the car and the pass was still on the windshield. The person I spoke with was helpful and helped me cancel the membership.it was than it was discovered that was another account in another person’s name that was united to my debit card. I want back through my charges and I had been charged twice a month for a year. One time for the membership in my name and one time for a membership in someone else’s name. When I pursued recovering the money erroneously taken from my account they only refunded 25% of what they stole from me. I have only been able to i through email. no one will speak with me concerning the issue. They admitted it is their mistake and continue to refuse to return the stolen funds. I have posted reviews everywhere I can and continue to attempt to obtain contact information for the person who has the ability and integrity to correct this issue.
The zips in Loveland always has issues. Somethings always broken, the staff there looks like a bunch of teenagers who could care less, just went there at 10:45 AM. It was supposed to be opened at 10 and nobody’s there. This business is not gonna last if I can’t get ran properly
I’ve been to several zips car washes in Missouri an all of them were either closed are the washes weren’t good,are the vacuums didn’t work,an the prep buckets are never full to be used ,an the brushes to prep your vehicle with is never out in the buckets.I really feel like I’m not getting the best services for the the monthly price that I pay.
Yes I fell alecia pollard manager from the collegiate tn store located at 9025 Jac cate rd store number 549 is on drugs like heavy on drugs and doing them.with other employees I am a former employee but would like to remain anonymous pls ty
Yesterday I complained about their equipment not working. I learned TurboJethad been purchased by Zips. I then checked with another TurboJethad location which confirmed Zips had purchased all TurboJet had locations and they where experiencing the same problems. Has a result and reading how many others had reported similar problems I am terminating my monthly wash package at the end of my term and will choose a carwash that cares for the customer by maintains better customer care!
Zips CarWash in Rockmart GA is not SAFE! The manager Haurice O’Neal sexual harrasses workers, customers and sexual encounters in the office with an underage girl. He should be arrested & fired!
I can’t even get ahold of anyone to report one here in kansas. These are horrible. And I want answers and can’t get one!!
Tracy I am trying as well the phone just keeps ringing Busy I had a coupon offer I was double charged for and no way to get an answer on how to fix, Local office said to call corporate
Thanks for letting us know the number had changed. We have updated the listing and confirmed the phone number is working
I suspended my Florida seasonal membership and I’m still being charged. Just like many others I cannot reach anyone to take care of this! Sounds like this company has terrible customer service and I will be reporting them to the BBB.
They are awful! They have been charging my acct $50 a month! No one answers the phone. Their customer service is terrible.
I was lied too about how it was going tonwork and am being charged also!! This is so wrong. Specially with people that are on a fixed income and have these wrongfully deductions!! Think I’m checking into B.B.B
Zips Car Wash in Saginaw Texas
A co-worker and I went to zips on my lunch break and as we are going through the wash I heard and felt a sudden shake and then it sounded like something was going on under my vehicle. Whenever I exited the wash I immediately got out and checked to see what had happened. I instantly noticed I had a flat tire. Not just a flat tire but a cut from the gouged rim all the way to the tread. A perfect cut. I notified management and they said.. “Yeah that happened to a truck yesterday too… the exact same thing.” They went to go see if they could figure out what caused it and within 5 minutes the car wash was running cars through again.
I was told to come into the office and fill out an incident report. When I went into the office the employee attempted to find a blank incident report but could not find one. I couldn’t believe this but he told me to get one out of the stack of filled out incident reports……scratch out the other persons information and put mine. They would supposedly be calling me within 72 hours. YEAH RIGHT! All I have to say is I won’t be letting this go. It would be cheaper for Zips to replace my tire than to lose all the business I’m about to turn away from them. I will literally stand outside the entrance with several other people peacefully telling everyone in Saginaw what had happened and how its been handled and then give them coupons to the other awesome car wash in town. If you don’t believe me…try me.
Please contact me soon along with all the other people who have been ignored. We paid our monthly bill so please stand behind your company.
Thanks
We’ve had two car on a membership for close to or over 2yr are now. We just took our well kept 2005 Escalade through the Zips Car Wash on Parkway in Sevierville, YN. Towards the end of the wash we heard a big clang and my husband went to look after we got out but the attendant made him wait outside and they both saw the long upper back light from our Escalade lying on the floor of the car wash. He filled out an incident report and we were told they were going to put it their their insurance and someone would be calling us today which is four days after the incident happened on Sunday. So we just stopped by the car wash to have our suburban washed and my husband talked to Josh, the attendant that was there and he told us we were on the list to be called today and they were not going to cover it because our car was more than 10 years old! That’s BS! My husband asked for the corporate office his phone number and he said they don’t have a phone number and if they do he doesn’t know what it is because he hast to contact them through email and he said we would be getting an email sometime today! I want to talk to a person and I do not want to talk through email text messages or anything else. This is ridiculous and we took pictures and you can see where the four places that that light is screwed into the Escalade were broken because the wind hit it so hard. They must’ve had the blower turned up too high. I have been through the car wash probably over 150 times with this car and nothing like this has ever happened before! If any one can provide a phone number for me I would appreciate it. I think we all need to get after the CEO of this company because they are not making good on the damaged our car washes have caused. I’m seeing people and several different states who are having issues with zips car wash. I will not be silent and I will tell everyone about this and I work in a large enough company where I see people from all over the United States on a daily basis and I will continue to tell them about it along with my friends.
I got charged 35$ on my credit card when I am supposed to be paying 10$ a month and I can’t get a hold of any one through any contact information that’s provided. what a big inconvenience I need a refund , please for the record, don’t ever use any major credit card to sign up for any membership at any car wash location, because when something goes wrong with a charge , you won’t have any one you can talk to , you will have to file fraud with the credit card company, don’t make the same mistake I did , someone needs to contact me asap
The same thing has happened to me and I am getting no response from the homeoffice. The local store said I had to deal with the homeoffice and today I get an email from the homeoffice saying I should deal with the local store. What a croc!!!
I’m waiting for an email from the Ho e office today also.. The attendant Josh, at the Zips on Parkway in Sevierville said they aren’t quick about sending the emails either! Funny how they’re quick about taking our money out like clockwork every month! I’m furious and will tell everyone I come on contact with about how my incident of their blower damaging my car light was terribly handled!!
Zips ran a 2 month TCU/Baylor college football promotion in Burleson, TX for $20.00 and you signed up to enter a sweepstakes for tickets. After the promotion, Zips illegally withdrew money from my bank account without my permission and then declined to refund me stating that it’s against their policy. I never signed up so there is no legal contract, they are thieves. See below for last email from lorie an employee from Zips.
Lorie Jean (Zips Car Wash)
Dec 22, 2022, 3:40 PM CST
Hello Mitch,
We received your request for a refund. I am unable to issue a refund due to our cancellation policy/usage history but you are able to use the membership until January 13, 2023.
You may also review our Return Policy that’s listed on our website. https://www.zipscarwash.com/privacy-
In addition, Per your request, your membership has been canceled.
Thank you,
Zips Car Wash Refund Department
Lorie Jean
—————————–
Lorie,
I think you need to find a way to issue a refund do to I was illegally enrolled in a membership that i never signed up for and therefore there is no policy for me to abide by.
I temporarily signed up for a college football promo that was meant to expire.
Can you imagine what the negative publicity will be for you guys that had illegal withdrawn funds from people’s bank accounts? Lawyers will have a field day with you people!
My next trip will not be Zips, it will be a visit to my layers office.
I will never be scammed, even if it’s $10.00!
We have been double charged for 6 months and you’re right, you can’t get ahold of anyone. No matter if I call at 7am or 5 pm, they are experiencing high call volume. I’ve not been able to find out how to contact anything be via email!! This is ridiculous!!!
I went through the car wash expecting the $20.00 wash to clean my car. I usually get the $10.00 wash but thought I’d splurge. Upon exiting I got out and inspected my car. The entire left side was untouched. The mgr told me the left side brushes don’t work, not to mention the car wash never cleans the back of my SUV. All they have to do is press the button for a longer vehicle. So I went to the wash station to finish their job. Big mistake. The brush caused numerous surface scratches on my tail gate. The asst mgr told me to come back when her boss was there and asked what I expected to be done. I told her certainly not another car wash. The first one didn’t work why on earth would I want to go through again.
This place is a sad excuse for a car wash.
Dear ZipsCarWash,
Today I called police in your location in Norman, Oklahoma. Unfortunately, I intend to file charges for an assault against your manager, for the way i was treated today. Your manager was unprofessional, angry and used profane language and aggression towards me this morning. That was his reaction to my slightly raised voice and complaint about ongoing double charges for my monthly membership since last year. Since your manager failed to resolve this issue but instead attacked me, I also intend to file charges against your company for fraudulent activity, misinformation and perjury. Lying to customers in America is a crime. Your manager has informed me I wasn’t the only victim of suspicious charges. This means other victims could possibly join me.
I have lived in Norman for a long time, way before ZipsCarwash came to town. I own several businesses and very well connected in the community, the city and local businesses. I am very well aware what the duties of a manager should be and what systems should be in place in a business for training their staff. If a staff member or a manager begins to use profanities, act with aggression, hurt and endanger the citizens of the community the business caters to, this means the company lacks culture and fails to screen and provide proper training to their employees.
Next week I will be assembling a group of people to go peacefully protest your business holding signs and banners, next to ZIPS location in Norman. I will be contacting local news stations and also posting the protest details on all the social media. I believe there is no place for anger, aggression and fraud in our friendly and family-oriented city of Norman.
If your corporate office is willing to contact me to talk about this issue you can call or email me. Even though I believe your franchise could be built on high moral values and standards, there should be consequences for unacceptable behavior of your employees.
Sincerely,
Peter Zhmutski
Same thing happened to me at the Rockmart Georgia location. When the police arrived on the scene, I WAS THE ONE THAT WAS ASKED TO LEAVE AND WAS ALSO SERVED WITH A TRESPASSING SUMMONS. INWILL NEVER RETURN TO THIS PLACE OF business again AND I WILL BE SPREADING THE WORD ABOUT THIS PLACE AND THE UNPROFESSIONAL PEOPLE THAT THIS PLACE HIRES TO BE THEIR EMPLOYEES.
ZIPS CAR WASH HAS BEEN MY WORST EXPERIENCE EVER. YOU CANNOT GET ANYONE ON THE PHONE. THE MESSAGE KEEPS TELLING ME TO CALL BACK. I’VE BEEN TRYING TO CANCEL MY MEMBERSHIP SINCE DECEMBER 2021. I WAS ABLE TO GET CREDIT FOR JANUARY 2022 THROUGH MY BANK. ZIPS CAR WASH HAS SINCE CHARGED ME ONCE AGAIN FOR THE MONTH OF FEBURARY AND MARCH 2022, AND I HAVEN’T USED THE CAR WASH ONCE. I THINK, THE CEO OF THE COMPANY NEEDS TO PAY ATTENTION TO WHAT HIS CORPORATION IS DOING. ALL THE WAY AROUND “BAD BUSINESS”. YOU CANNOT LEAVE A CALL BACK NUMBER BECAUSE THERE IS NO OPTION TO DO SO!
I’m having the exact same issue. Did you ever get your problem resolved? Because I have not been able to do so. I’ve been trying to get a credit on my account because the location that I use I’ve been charged for the bug addition to my monthly charge and they haven’t been putting it on for the last couple of months. So I can’t even get it credited because I can’t get anyone to answer a phone. It keeps telling me to call back that my call can’t go through. So I’m going to cancel through my credit card company and go somewhere else.
I was charged $40 after I canceled my membership. So I went to the office to have it canceled again. Well they canceled alright. On the spot. After I was charge $40 for a whole month. So I only got to use my membership for 10 days even though I was charged for a whole month. BS. Will not get my business anymore.
Terrible experience, passenger mirror destroyed on my 2008 Porsche, attendant filed paperwork, apologized for the damage, even stated he would be a witness. Today received an e-mail from a Colby Turner stating they are not responsible, that the car wash is operating fine. Currently working with legal more about the principal than the cost of a mirror. They had plenty of time to do the right thing and did not. Go across town, a better experience
Extremely poor customer service, Have been trying to cancel membership 3-4 mos. Cant reach any one to give me a desired result, here is my last reply to a constantly never ending email chain:
“Pls. read this email chain carefully…… I have communicated with you on multiple occasions since the end of November thru today, by phone and email, I have not used membership since 1st or 2nd. week of Nov. 2021. Every time you have requested certain information I have sent said info., …..”I WANT MY MEMBERSHIP CANCELED AND TO CEASE BEING CHARGED TO MY DEBIT CARD” ” I WANT DECEMBER, JANUARY, & IF NEEDED FEBRUARY REFUNDED TO MY CARD”!!!! If you will not comply I will take legal action as well make every effort to contact any and all officers above “your” positions in “your” company on this email chain. Upon making this contact I will make clear my frustration with the way this matter has been and still being handled. I find it strange how you can require all my personal info. as well as method of payment info. when I enrolled as well as all requested info.(above) I have provided in the last 2-1/2 months and you cannot seem to cancel my membership! This will be my last time providing any more information (see below) per your request on this matter. I have also noticed your request for a review of my satisfaction on this request……..I think this email pretty much sums up my review on Zips Car Wash. So….rather than voice my opinion for ZIPS in a similar fashion, presenting my experience on every review site nationwide,…I hope you can accommodate my request”.
Hello I’m going through the same issues was given incorrect information about this and having reoccurring charges on my account and I want this cancellation done as well I live across town so I Don’t have time to go up there so I call and Never can get through call corporate and the same issues there having issues with the phone but Don’t have no issues with charges coming off accounts Cancellation please or I will go to Action 9
Paying high dollar for car wash that doesn’t rinse soap off Saf
I’m sure I wont get a response i am a disabled veteran and I was offed a 3 month special on 12/19/21. I got the best wash and was offered and starting 12/19/21 was when i purchased it it was cut off and not valid 2/8/22. the person I spoke with said I guess I’ll give you a free wash. Very disrespectful and acted like I was a waste of your time. I paid for 3 months only of the top wash. Very embarrassing for me. He said I cancelled it and I have never logged onto your site something needs to be done about this. Was I only being treated like that because I am a disabled veteran?? Not sure what the problem is but I have the bank transaction where you took my money (for your special) and cut it off on me. Very disappointing.
I have been using your Cleveland Georgia location sense it opened and it didn’t take it no time to become a very undesirable place to go not to mention that your not getting what your paying for due to broken and missing wash bay parts. I took my wife’s new car there today and the tire shine didn’t work on he right side and something that is either very dirty or defective keeps marking the paint job like small scratches.
Could someone please call me regarding a gift certificate…..in Wisconsin, the gift certifcates cannot be validated for some reason….
I’ve tried for two months to cancel my membership. Your 9th Ave location in Pensacola is dirty and the employees are rude. When I contacted the regional manager he was of no help. I’ve left 8 messages on your voicemail and still no return call.
I am highly upset at this business I have called I have emailed to downgrade package at first but now i want a FULL CANCELLATION!!! I have never met a business that whenever you call them there is no representative to take your call Every day all day i have called to cancel before you auto drafted my account but guess what you never contacted me back so the money was taken out anyway i don’t even think you have representatives for your phone number this is truly a SCAM and i will be reporting this business I am outraged!!!!!!
Maybe someone needs to investigate this company. I can’t get in touch with anyone I have been doubled billed . When you have a drop down menu and one of the lines says double billing, there is an issued. If I do not hear back you will be getting a formal letter sent to you. This is the worst company I have ever dealt with. Maybe social media and the news station needs to see all the complaints.
Today I used the Zip Car Wash on Classen Blvd in OKC. The washing equipment pulled my rear number away from the vehicle. I notified the manager who gave me plastic tie strips to attaché the bumper to the car!!! When I asked what he would do to repair the damage he did it probably happened before I got to the car wash. I asked to file a claim and he took more than 30 min to show me the form. He said I could not fill out the form that it was only to be completed by him!!!! I did not get to describe the incident or submit pictures. I asked for his name and he would not give it to me. I have a very bad feeling about this manager and the integrity of zip car wash. He said I would be contacted within 72 hrs regarding resolution. We will see what happens. Stay tuned.
Good morning my son had just purchased his vehicle on 11/21 and when he went through your car wash on Kingston pike in Knoxville TN on 11/22, the part that locks your driver side tires on broke both of his valve stem sensors off. So when he came out of the car wash both driver tires were flat. We have video and pictures showing what happened. I let the employees know, and I was told to come back the next morning to speak with the supervisor Randall. After going back the next day due to the car still being on the car wash parking lot. Randall said that there wasn’t anything that the car wash could do. But t I’m not understanding that when the car wash was what caused both his driver side tires to go flat and you could see where the valve stem sensors were broken off on the driver side tires. I am just trying to let someone know due to there’s nothing in your instructions, or handbook that says you all are not responsible. Randall didn’t even apologize for the tires going flat or anything. I just wanted to express how this experience with your car wash and the supervisor was very poor and such a bad experience for my son. Due to the car wash breaking off the valve stem sensors my son had to pay $50 per sensor to make sure that his tires would be okay. That was money that he had to spend due to no fault of his own.
My debit card was charged $37.57 without authorization. Fraudulent business practice!!!!!!!!!!!!!!!!!!!!!!!!!
I will report to the FTC and my bank and my attorney. I will NEVER knowingly use this company again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I was just scammed by them also. I have been charged 40 dollars I didn’t authorize. I don’t have money to sue them. I’m very unhappy!
Hi have you found out what can be done about this? I too am having money taken out every month since January and have a charge pending now that will go through in a day or 2. I haven’t washing my car since December! I try calling and no one EVER answers!!
I have tried contacting zips at each location in Memphis and the home office. I have left messages and put on tickets to cancel my membership. I keep getting billed for services I’m not receiving. I spoke with an attorney who stated this would be considered theft and can be handled in court and that we could start a class action lawsuit as well. Keep your documentation. I am going independently to court on them.
Please, please cancel my membership.
Membership Sticker / RFID number (this is located on the sticker on your windshield) – 3578254
Zips location where you signed up. Kingshighway, St. Louis, MO
Reason for canceling. No longer in the budget.
This is honestly ridiculous I have been waiting weeks on my refund I was charged months for the subscription after I ended it I am a new mom who is out of work so I couldn’t afford it and y’all literally don’t give a F*CK about anyones issues that y’all have caused no one from corporate reaches out no nothing so I will definitely be suing this company !
Can’t believe you have new car wash on Youree Drive have gone from one of the best wash’s to one of the worst!
Employees on phone when driving thru, just spray little do not get bugs off front of car before entering wash! Close early just put cone out and still there. I have been in business before (service station) and understand if no management just ride clock and you loose business. Just for your info if don’t know can’t fit problems.
Thanks and hope you can return to same wash as when opened up there nice place!
Good afternoon,
After several attempts to contact someone about my cancelled membership (in August), it is now October and I continue to be charged monthly fees from your company which I no longer utilize services from. I was a member of Blue Iguana until it was acquired by your company, then I cancelled my membership through the online portal as instructed by your staff at Meramec Bottom Rd in St. Louis MO. Please stop charging me for a service I no longer use.
Thanks.
All of your car washes in this area, San Angelo, Texas really suck. There are no one to dry my car off after it comes thru the half washed area. No one brushes off the bumper, front or back. I have a sticker and I’m paying for service that I don’t receive. It’s very frustrating and it pisses me off. If somethings not done by the end of this month , witch is October 2021. I will cancel my subscription.
Money has been taken from my bank account for months now after I cancelled. Two store manager’s said that I wasn’t in the system. On top of each time you guys take my money the bank charges me overdraft fees.
My membership has been cancelled for over 6 months and Zips still continues to take $34.95 out of my bank account every month. They now owe me for a total of $209.70. Every time I call and leaves messages, no one calls back. I complete the “so called” tickets as requested and NO ONE ever calls back. I think it is time I contact the Attorney General to have this place investigated.
OKC Nw Expressway
All vacuums on west side do not work. Half vacuums on east side do not work.
Pre wash spray when you first drive through not working. The manager sitting in office eating an apple making excuses. I pay $25 for “all” I get excuses. Terrible don’t go to this location.
I was at your location 4254 Woodbine Road Pace, Florida 32571.
I was in shock what I witnessed your “asst “ manger doing. I had to ask a different employee her name. It’s Jeri M.
Couldn’t understand the last name.
She was standing acting real nervous and I saw a car pull up and she did a drug deal right in front of me.
I will never come back. I do not want some drug addict stealing out of my car.
Today’s Date: August 23, 2021 Monday
I just finished reading, the above REVIEWS. NOT GOOD !!
SOUNDS LIKE THIS COMPANY NEEDS TO BE REPORTED TO FTC !!
FEDERAL TRADE COMMISSION !!!
I HAVE NO PROBLEM DOING THAT!!
Brett Overman: CEO & FOUNDER CFO: Roger Blackstone
COO: James Burke
Corporate Office: 1-505-378-0100
1400 W. Markham St. Suite: 100
Little Arkansas 72201
Mr. Overman, DO YOU THINK GREED !! FRUAD ??
Your Company Is, Taking Advantages Of THE CUSTOMERS !!
I DO NOT WANT YOUR COMPANY’S MEMBERSHIP !!
I DO NOT HAVE A ZIPS, STICKER ON MY CAR!!
I DO NOT HAVE A ZIPS, MEMBERSHIP CARD!!
HOW AM I, GOING TO COMPLETE A TICKET???
On May 26, 2021, Went To: ZIPS #110 NCWIN_O
3910 Oxford Station Way Winston Salem, NC 27103 336-306-9288
I have used this particular car wash, several times. No Problems.
But on MAY 26, 2021 I Pressed, The Full Package Button. IT WOULD NOT TAKE MY DEBIT CARD?? I Tried Several Times, No Luck.
I HAD TWO CARS BEHIND ME.
So I Pressed Any Button, That Would Take My Card.
HAVE THESE MACHINES BEEN SET UP ??
SO THE CUSTOMER, HAS NO OTHER CHOICE TO MAKE !!
My First Call WAS, AUGUST 2, 2021 Spoke With Tonya. I told her the ordeal. Well, We Got Disconnected ??
My Second Call Was Today, AUGUST 23, 2021. Got A Recording.
I HAVE TWO CHARGES: JUNE $35 & JULY $35. TOTAL=$70
MY BANK WILL STOP PAYMENT. Yes, I Need The $70 Dollars.
I Am A Senior, On A Fixed Income.
Having the same kind of experienced….here’s my story…
12/2/2021
I was verbally offered unlimited car washes for 30 days for $10. I accepted and handed the attendant my debit card. After the transaction, I was handed a receipt and I asked the attendant to clarify. He said I just joined the ZIPS Car Wash Club and it would be $10 for the first couple of months and then it goes to $35 per month. I said I did not want that, I did not want any reoccurring charges, this is not what he offered to me just a few minutes before running my debit card information. He said I could go to the company’s web site and cancel my membership. I talked to the manager and he said he could not help me and pointed me to the company’s web site. I talked to the District Manager (Eddie), again he said he could not help me. I did open a case at the ZIPS web site and I’ve been unable to get my account canceled / closed.
For more comments from others with a similar experience… corporateofficehq.com/zips-car-wash-corporate-office/
It appears this is a on-going scheme to deceive customers into joining their monthly car wash club. ZIPS is not responding to me and others because this is some kind of illegal cash-flow scheme.
I created a Fraud Report with the Federal Trade Commission. I’m going to the State Attorney General’s office this week.
I haven’t been able to contact anyone about canceling my membership for months now and no response. Please contact me at 661350XXXX
Been trying to cancel membership for two months, however they continue to debit my bank account. Calling is of no use as you will not get a reply, Have submitted another “ticket” this is so so frustrating I suppose this is why according to rumor mil zips is being sold but not until they get done cooking the books.
I’m going through the same situation right now, any news?
I recently realized that I have been overcharged for months on my monthly service. When I made contact today with a Zips employee he stated that price changes changed due to new ownership. I am NOT happy with this and feel that it is sketchy, to say the least about how this business is operating. Please correct this issue as soon as possible by crediting the money back to my credit card. Once that has been resolved if the price is indeed your new $30.00 I will be canceling my service. My original cost was to be $14.95 then I added the extra $5.00 for the pre-cleaning which brought it to $19.95. For several months my particular Zips no longer does the extra so I shouldn’t have to pay for a service I am not receiving. Please let me know what I need to do further to make sure this issue is corrected as soon as possible.
Hello to whom it may concern,
I was involve in incident inside your car wash, while inside your car wash. The Manager on duty stopped the wash line, but when she started the wash back up the car stated rolling forward and could not stopped. My vehicle bump the back of another person car, her name is Robin Price. Your Manager on duty took her incident report, but there was no damage done to my vehicle. So Manager told me to leave, She told incident report for your company to pay for this lady car to be repair. Now this lady was told that your company will not take this matter, that she should have gotten my insurance to take care of this incident. We was far apart from each other and never would have had an incident with each other, if your Manager had not stopped the wash line, when started back up, pushed us all rolling up on each other and could not stopped with our cars in neutral. Well long story short I will not be responsible for this lady car. I have spoken to my Attorney Keyon Meyers, he states car wash is responsible, from the Manager stopping the wash and starting the wash not waiting until we all could clear each other. Please contact me about this matter before I bring suite against your company for neglect.
Tonia Logan
502-714-XXXX
Hello my name is Brandi Parks, I visited your location on nw expressway in okc on Friday 7/30/2021. A piece of ur equipment fell and damaged my car! I was advised by manager to go get estimate and submit claim. If someone would please contact ASAP regarding this issue. My car is damaged and needs repaired. I have estimated for the repairs needed.
I just noticed I was charged $29.95 for next month. It is supposed to be $15.00. The location I use is horrible!!! Literally half the equipment is broken and has been for months. Only about 25% of your car is even touched by a brush. Have gone by several times during normal you normal business hours and the place is closed. Have asked your employees on a couple of occasions what the problem is. Most logical response so far is “ the owners don’t give a shi…” That is obvious. Refund my money at once and cancel my membership.
Zips car wash messed up my front bumper! I’ve have filed and once dent report with the pd and with them and nobody has yet to contact me! The manager was extremely rude/disrespectful! I need this matter addressed please! I have called numerous numbers numerous times and not a soul has answered! I need someone to contact me! 870897XXXX
Zip’s carwash does not keep their word. Our 2016 F250 mirrors were damaged while in their car wash. They were very helpful and willing to fix these issue in the beginning. NOW they will not return phone calls, emails, messages we have left at our locations. Completely ghosted us. Very disappointed considering we have had at least one membership the entire time they have been in our town. BEWARE, they will not fix problems created by their carwash. We aren’t the only customers that have experienced this problem. Very disappointed
Mirrors are to be folded going through any car wash. Besides their disclaimers at the front of their washes clearly state that they are not responsible for those kind of damages unless its a fault with their equipment, meaning if the car before or after you vehicle sustained the same damages. Go and buy a damn mirror online and replace it.
In Oklahoma City, on NW Expressway, machine pushed our car into another vehicle. Manager claimed the policy states “customer must honk to inform worker of possible problem.” That information is NOT posted on location site or on the website. Manager claimed no liability. I have requested the video of the incident, but none has been provided. Due to lack of cooperation I will be contacting an attorney and calling local news investigation team to help.
HI, the Zips car wash at 3910 oxford station way,has banner out front Now Hiring,but the website does not list the winston -salem location. I went to the site by car and told them 2 days ago,said they would call Head quarters,and straighten out.Still not up.
My car tire and rim were damaged in the car wash and I was told the damages would be paid. I submitted the estimate on Tuesday. I still have no car and have not had any response from your company. I was told I would only get the expenses paid. I have not had a car all week and what do you expect me to do? I was told by the manager you would not pay for a rental car.
Do you have a customer service line? I submitted a ticket and then was locked out of my account so I can’t even check the status of the ticket. Reset password – doesn’t work. Log in through google or Facebook – doesn’t work. Can someone please help me cancel my account that was cancelled 3 months ago? Or at least some form of a contact to get in touch with outside of your non-functioning website?
Note for Gene Dinkins, President, Zips Car Wash:
Dear Mr. Dinkins: Last week I went to my Zips Car Wash in Alcoa, TN, and was advised by the attendant that as of June 30th my recently purchased Susan G. Komen’s “Walk for the Cure” discount wash card was no longer valid. And I would have to pay the full wash amount.
I was also told I needed to sign up for a new discount program if I wanted a continue my Zips wash program but it would be more expensive.
I also was told to go to the Zips Corporate Web Site to request a refund for my $80 paid in advance Zips SGK Discount Wash Card. I did and found no Zips Corporate Website location/process to request an SGK refund.
I would appreciate your assistance. My SGK Card # Is 1000272553. Thank you in advance. Bill Pittman
.
my truck mirrors were damaged almost 3 months ago. Im still waiting for them to fix them I haven’t received a call back after 10 phone calls and 5 messages left!
I have a insurance claim on my Ford Explorer, this incident happen about two months ago. Chris Alexander (manger) says that he’s waiting to get the check to pay me .I’m contacting corporate because I need direct contact to verify that this process is taking place..my name is Melissa Matthew’s please email me back ,call me at 903949XXXX or 903506XXXX
Does anyone at Zip’s Corporate Headquarters care about your customer’s and the local Zip’s management team missteps handling of my account ?
Including today, I have left no less than 7-8 voicemails on Phone Number: (501) 378-0100 requesting assistance and have not heard a word.
Please advise.
Thank You.
Howard Kellett
Hello we are JOHN and Carol moore in okc
We have 2 memberships that are $14.95 each this month they charged $20.00 each we need this to be corrected
405-250-XXXX
I am having the same problem and have tried to cancel it 3 times already and getting double charged from that I signed up for and the still don’t call to fix on top of the caress scratching the side of the car
Go to the site they will cancel it there, they do nothing if you call.
Hello my name is kameron bosman. Im a former employee, i have a few complaints. The first is that i was supposed to get my check Friday (07/02/21) but it is now Thursday (07/08/21). Im a little frustrated about this cause i have things i need to pay and no one warned me about this. Also just so yall are aware i have pressed charges on one of yalls managers. His name is Nassim he is the manager of the store in Arlington Tx. I pressed charges cause he put his hands on me and im at 16. He also is very unprofessional as a manager and definitely should not be one. More than once has he yelled at customers, he has REFUSED customers refunds; saying that we do not do them. He has yelled and cursed at me (“shut the f**k up!”) in front of a customer because i was trying to help the customer get his refund. So i have a witness to that. Also i had emailed the regional manager and in that email i stated that i didnt want to quit, and he has claimed i did. I have Nassim on voice recording when yelling at me and putting his hands on me. Also saying that he wasnt firing me, but i never quit and refusing to let me clock in. The day the customer witnessed him yelling at me i had walked out cause of him verbal abusing and i was going to report him. I havent been treated fairly or nicely since working there and strongly believe that he shouldnt be working there. I have had many many customers ask me for the corporate number so they can report him. But Nassim has never given it. I would love to explain in better details over the phone if yall could call me please. There is plenty more i would like to explain. 682 271 XXXX
Kameron,
Thank you for bringing this to our attention. We will take every measure necessary to correct this situation. We apologize for Nassim assaulting and belittling you in front of the customers. If you weren’t such a terrible employee all of this could have been avoided. Please in the future shut your mouth and do your job.
Have a great evening,
Gene
My name is Linda Jones,of Arlington Tenn,and I am trying to reach out to someone in regards to damage to my vehicle,at Old time car wash,in Arlington tenn,where my vehicle was damaged.with an estimate of 6,000 dollars,I was told by the staff that was present that day,to go to retrieve an estimate for the damage of my vehicle (in which I did) but still have I yet to receive a response,to whom this may concern,could someone attempt to address this matter rot would greatly appreciated -contact number is 901 238-XXXX