Dave Thomas, founder of Wendy’s, loved the KewPee Burgers so much, he decided to make a similar restaurant chain.
Wendy’s Old Fashioned Hamburgers was founded in 1969 in Columbus, Ohio. Thomas named the restaurant after his fourth child, Melinda Lou “Wendy” Thomas. The chain features square hamburger patties and Frosties, which are milkshakes thickened with starch. Thomas liked the idea of square burgers that stuck out from the bun. He believed customers would be impressed with the quality of the meat they could see. 
In 1970, Thomas opened a second location in Columbus. This location would add the first modern drive-thru window in 1971 that used speakers, rather than waitress on rollerskates.
In 1972, the first franchise is sold.
By 1976, there are 500 restaurants and the company goes public on the NASDAQ under the ticker symbol: WEN.
In 1978, the 1000th location opens.
In 1979, Wendy’s was the first chain to introduce a salad bar.
By 1983, there are 2500 locations.
In 1985, the company merges with Tim Hortons.
By 1987, there are 5000 locations.
In 2002, founder Dave Thomas dies.
In 2006, the company headquarters is moved to Dublin, Ohio, where they remain today. 
In 2008, the company merged with Triac, owner of Arby’s.
In 2011, the company sold its majority share of Arby’s to the Roark Capital Group due to lackluster sales. The company continues to hold an 18.5% interest in Arby’s.
In 2014, the company decided to close all locations in Russia and begin doing business in India instead, with the first restaurant in Gurgaon.
On May 26, 2016, the company announced that Todd Penegor would replace Emil Brolick as CEO and President. Gunther Plosch will succeed Penegor as CFO.
In July 2016, Wendy’s warned customers that their computer system had been hacked and that customers’ debit card and credit card information was stolen from approximately 1,025 of their restaurants located in the US.
The company is beta-testing a meatless burger made from black beans in an attempt to lure in vegan and vegetarian customers.
In January 2018, the company announced the opening of its 500th international location in Guatemala City, Guatemala.
Due to the coronavirus and subsequent quarantine, the parent company of Wendy’s filed for bankruptcy July 1, 2020.
Flynn’s Restaurant Group acquired Wendy’s in March 2021.
In December 2022, Wendy’s stated that it would do a corporate “overhaul” with possible job cuts.
Today, Wendy’s is the third largest hamburger fast food chain in the world with nearly 7000 restaurants worldwide.
Dave Thomas, founder of Wendy’s, loved the KewPee Burgers so much, he decided to make a similar restaurant chain.
Wendy’s Old Fashioned Hamburgers was founded in 1969 in Columbus, Ohio. Thomas named the restaurant after his fourth child, Melinda Lou “Wendy” Thomas. The chain features square hamburger patties and Frosties, which are milkshakes thickened with starch. Thomas liked the idea of square burgers that stuck out from the bun. He believed customers would be impressed with the quality of the meat they could see.
History
In 1970, Thomas opened a second location in Columbus. This location would add the first modern drive-thru window in 1971 that used speakers, rather than waitress on rollerskates.
In 1972, the first franchise is sold.
By 1976, there are 500 restaurants and the company goes public on the NASDAQ under the ticker symbol: WEN.
In 1978, the 1000th location opens.
In 1979, Wendy’s was the first chain to introduce a salad bar.
By 1983, there are 2500 locations.
In 1985, the company merges with Tim Hortons.
By 1987, there are 5000 locations.
In 2002, founder Dave Thomas dies.
In 2006, the company headquarters is moved to Dublin, Ohio, where they remain today.
In 2008, the company merged with Triac, owner of Arby’s.
In 2011, the company sold its majority share of Arby’s to the Roark Capital Group due to lackluster sales. The company continues to hold an 18.5% interest in Arby’s.
In 2014, the company decided to close all locations in Russia and begin doing business in India instead, with the first restaurant in Gurgaon.
On May 26, 2016, the company announced that Todd Penegor would replace Emil Brolick as CEO and President. Gunther Plosch will succeed Penegor as CFO.
In July 2016, Wendy’s warned customers that their computer system had been hacked and that customers’ debit card and credit card information was stolen from approximately 1,025 of their restaurants located in the US.
The company is beta-testing a meatless burger made from black beans in an attempt to lure in vegan and vegetarian customers.
In January 2018, the company announced the opening of its 500th international location in Guatemala City, Guatemala.
Due to the coronavirus and subsequent quarantine, the parent company of Wendy’s filed for bankruptcy July 1, 2020.
Flynn’s Restaurant Group acquired Wendy’s in March 2021.
In December 2022, Wendy’s stated that it would do a corporate “overhaul” with possible job cuts.
Today, Wendy’s is the third largest hamburger fast food chain in the world with nearly 7000 restaurants worldwide.
How about going back to real lettuce instead of the big celery piece that I just got in fairmont wv. This won’t let me post a picture I took of your so called lettuce but till you fix it right I won’t spend another dime at any Wendy’s so much for a good burger I would fire the person who even thought that was a good idea. I bet Dave would like to meet the person that ran his company in the ground over a piece of lettuce
Wendy’s management team in Boutte, LA need to learn some manners and need to learn how to speak to a customer when taking orders. The managers attitude was disgusting when asking me for my order she told me oh I’m doing to much. How am I doing to much when you asked me what would I like to order ? This will be the last time I ever step foot into a Wendy’s again I see why they are rated 2.3 stars.
Yesterday morning, on Feb 6, around 9am, I went to Wendy’s located in Attalla, Al. I ordered the #1 with a Sunburst Melon lemonade. When I get to the window, I see 3 workers; one propped up on the wall in his phone, the second one standing there throwing back a drink, and the third one who is working the window. I pay and get my food. The house is only 10 minutes away.. I get back and open my food to find mold all over my sandwich! MOLD! Meaning nobody even inspected it before/during the making of my food nor did they care. Ten dollars WASTED!
Okeechobee, FL Store #3
It is unclear how you have managed to stay in business other than distance to another store. for 6 months I have been told your choc. frosty machine has not worked. How long does it take to replace equipment and why hasn’t it been done. It’s an insult to Okeechobee customers and an excellent justification to find out from Corporate why your business practices are so sloppy and to hope someone with better sense opens a store on the other side of town
Wendy’s- S. Staples St by Walmart Corpus Christi, Tx if your sober and not in a recovery program, you are outcast from day one. Their training is sitting you in front of a computer watching videos for 2 hours then throwing you in the fire. Yelling at you when it’s not done their way (half asked or all wrong) they demand you “dip” nuggets and fries that have sat past their timer before serving DO NOT make more until your out. Do as your told do not follow what is on your screen as to what needs to be where. Employees are able to come to work high, smell of pot and still keep their job, complain at all or express feeling of being in a hostile work environment and you’ll be fired before you finish your two weeks of “training” which does not consist of being shown the various stations. It means having to MASTER fries/nuggets without any flaws and no confusion or frustration before they THINK about moving you to a new station. Even if you have previous experience. If your in drive thru expect rushed food. Half done or done wrong then “fixed” and nugget/fries not fresh but “dipped” (dropped in the fryer reheated and served) front counter, you don’t matter- you come last. You may wait up to 15/20 minutes for an order of their are cars in drive thru as they are on a timer and they come first. Have to keep that timer low at all costs y’all! Don’t express yourself just be a drone. Don’t think just do. Any sign of weakness they will fire you.
I go to the Wendy’s restaurant in Selma, AL about once a week. The problem is that in the men’s restroom either the soap machine doesn’t work or there are no towels to dry your hands and sometimes there is no soap or towels. This has been a constant problem not just once or twice. You will think that they could spend the money to purchase a soap dispenser and towel dispenser that would work. I do not go into the women’s restroom so I cannot comment on how it is kept up but I defintely know about the men’s restroom. If the problem is corrected soon, I plan to go on our local radio station viewpoint and blast this place in public. Hopefully, corporate can do something aboout this to improve the situation.
The night manager at location 802 Vantage Way Court, Nashville,TN 37238 on 07/28/22 was very rude and ugly talking to me and my sister because we inquired about purchasing a large cup of ice. We understood they may have been short on ice but we were not asking for it free. We were willing to pay for it. I would have paid the cold drink price just for the ice. She was not willing to hear anything. Very rude and unprofessional. Will not be patronizing that location anymore. I wasn’t clear on time we went. But it was definitely at night. We didn’t order because we drove off during her rant
Can You please call them and talk to them about customer service and human relations?
Many Wendys locations in North Miami and North Miami Beach, Florida are an embarrassment to the company.
The service, quality and even store conditions have gone downhill considerably.
To summarize: Cold food, rude help, ill-trained help, a ceiling tile broken and lying all around because of a roof leak, doors locked from the outside, and the store “waiting for a locksmith” late in the day… soda machines constantly out of product… a manager and employee getting into an argument (including cursing) in front of customers… not have the proper change for customers… these are some of the many issues I’ve experienced at different stores within the immediate area.
However, the more you bring these problems to the company’s attention, the less gets done.
I used to be a loyal customer. Not any more. If and when I *do* go to a Wendys, it’s when I am up in the next county or across town from here.
We went to wendys at 2309 s us1 ft pierce florida 34950 . After waiting patiently for 15 minutes and being told someone will be with u 5 times because the employee was on break and they had to tell her to come back before it was up . Then we ordered and wife was very specific no bacon we get home to eat and bam there is the bacon . They want more money per hour but don’t want to do the work and the prices as high as they are I would rather go to a decent restaurant and get good food the way we ordered it . Don’t want free meals or any of that just fix the problems and do your job
This is not a customer service complaint, but a complaint from an employee at Wendy’s. I am absolutely appalled by the fact that I am not listened to when it comes to my concerns at work, I applied to and got a job at the Wendy’s on Queen street in Southington, CT, I have worked for Wendy’s for about a year and a half. They very rarely ever listen to when my availability is then I get in trouble for having to call out seeing as though they would schedule me on days I told them I could not. Then I became a manager in January of this year, they then lied to me about helping out in the meriden location on east main street for the week. But, you nice I start to ask questions I realize they transferred me there without my knowledge and just expected me to be okay with that. The commute is horrible and the working conditions are horrendous. I do not receive breaks and they are majorly understaffed for the amount of business they get. I then contacted my district manager and told her I cannot work at the Meriden wendy’s permanently seeing that it is not ideal for me to be wasting that much gas especially when si applied to work at the Southington wendys, not the Meriden one. I contacted her a couple days ago and still have not heard back. I then contacted a labor rights lawyer to which they told me that they are ALLOWED to do this with or without my consent or knowledge because “wendy’s is not a union”. I speak on behalf of all employees that are over worked, mistreated, lied to, and under-compensated for the amount of work we put into this company and we don’t receive an ounce of respect.
Yesterday we received the WORST customer service ever at a fast food restaurant. We visited the store located in Germantown, TN on 9197 Hwy 72. Upon trying to redeem our BOGO sandwich offered on the receipt for doing the survey, we were told it was not at this address which is CLEARLY printed on the receipt. We immediately went outdoors and put in it our GPS which also verified this was the correct address. I guess being old they thought we were too stupid to figure this out. When we returned to the store the cashier said “They are back”. Then a different person (3rd we talked to) came up and proceeded to take our order saying that she was used to seeing Poplar Ave being printed on the receipt. We have been coming there for some time and have never seen it printed out Poplar (always Hwy 72 as it was this time). She never apologized for how we were previously treated. Also on the way out, we noticed just inside the door the SAME GROSS SPOT WE HAD SEEN THERE THE WEEK BEFORE. It looked like either throw up or spit up and it had never been cleaned. Next we tried calling customer service over 60 time, even at 8PM and 6AM and always got a busy signal. AS I am writing this I have been on hold for 1hour, 8 min. We will NEVER visit that location again. Obviously they do not value their customers at all and corporate doesn’t want to hear about it either.
Was at a Philadelphia location 1708 N broad street. I ordered by mobile app about a half hour before close. I arrived at the store about 25 mins before close as the door was being locked. I was told to cancel my order but since the manager who told me to cancel it claimed it was made I couldn’t cancel. I’ve made multiple attempts to contact Wendy’s to get my $17.88 back the first time was by phone where I was told they need confirmation from the specific location I ordered from to clear my refund. That I assume means the manager has to admit they closed early and lied about making an order in order to close early. This is a conflict of interest that forces customers to be ripped off so that lazy fast food workers can leave early. We all know how things work and I’m sure this corporation knows better than anyone and decided that they are just going to steel peoples money
Just stopped at Wendy’s in Effngham, IL. Ordered two jr. bacon cheeseburgers. Took one bite and had to throw it away. The meat was cold and had an nasty almost rancid taste. Tried the other sandwich and it too was cold. It’s 10:30 am.
I am a truck driver
I Stopped at the wendys in Kokomo In. All the employees and manager was playing on the cell phones. I finally got the attention of the manager the lobby was closed no cars was in line asked to order food and I was told I had to call it in. After walking a bock and a half they would not take my order. I would understand if drive thru was busy.
If this is the way you take care of your customers no wonder the place had no customers.
I will be sure to post on all social media and let all my friends and family know what you and your employees think about truck drivers.
What would you have in that restaurant that didn’t come off a truck.
Dave would be so proud of you turning down money. I hope this restaurant goes out of business like so many has in Kokomo.
I’m a manager at Wendy’s in Newport, Tn 37821 and I’m not sure what’s goin on in all the other Wendy’s around but I’ve been told over 4 times In 2 weeks that our Wendy’s is the best Wendy’s they have ever been too. Don’t get me wrong I Love hearing it but it also breaks my heart to hear all of these negative comments.. Come to Wendy’s in Newport if you wanna see how Wendy’s truly is.
The one in Spring Hill, Tennessee is absolutely HORRIBLE!! Old dried out meat on Dave’s Double served without lettuce or tomatoes was the very worst. The cheeseburgers were
also dried out and not fresh! The spicy chicken sandwich was dry as well and it was served lukewarm without lettuce. I’d like to contact the area manager and express my feelings
but don’t know how!
What’s up, Corporate Wendy’s?! You don’t answer e-mails. You don’t answer the phone. Clear indication you don’t care about your customer base! I used your app on December 7th, paid on the app and picked up by drive through. Get to the window, bags are handed out with a casual, “We’re out of chili. Do you want a soda or fries instead?”….. No, I don’t —- Someone wanted a large chili. So I told them to refund the card for the chili. No, they couldn’t do that. I asked for the manager. He said the same thing. Told me to call corporate. Well, hello corporate — I have e-mailed you three times and hung on the phone for over a half hour with no pickup. Yes, I want my $2.39 plus tax refund but more so this is an issue of not acknowledging or responding. This customer is going to file a complaint with the better business bureau and mark Wendy’s off my list!
Agreed! I have tried to contact them about my cities Wendy’s and it’s disgusting that not one reply has came! I got time I’ll post all over social media and on news outlets until someone replies! That’s how infuriated I am at this company they should be shut down there stores are filthy it was in the news a woman found acrylic nails in her chili and then same store a year later they found a bandaid! Gross! And the wait time for such lazy dirty staff is despicable!! Let alone the discrimination against customers I’ve also witnessed! Shame on you Wendy’s corporate instead of cashing checks and going on vacay why don’t u take a few days and send in some secret shoppers!!!!
So I went to the same Wendy’s in bethel park PA and I got the same excuse that they closed because they had no product and only had 2 people. My question is why is there anyone there at all if they can’t operate? Verybl disappointed with this company.
This evening my 5 year old selected a Wendys kids meal as a reward for being kind to someone who is never kind to anyone. I ordered 2 kids meals, a chicken sandwich & 4 piece. I was told they were out of milk. That’s it. Upon leaving I noticed I only had 2 regular bags- no kids bags. The contents of 2 kids meals were in 1 regular bag & the other items in the 2nd. No fun kids bag & no toys! The reason for the visit was for the toy/reward. I could not get back in line as I had to pick up my second child. A dried out cold sandwich as well. When I try to leave this complaint on their site it does not go through. When I try to use the Wendy’s email- it does not go through. I submit this info not just because I have an upset 5 year old, but because this is the second time the Seymour, CT location has seriously messed up our order. Another $20 down the drain at this location. Most people stop at these establishments because they are short on time and need something quick. People don’t have time to go right back in and complain or have it made right.
I do not understand how you people can you say that your French fries are better than McDonald’s McDonald’s french fries are not soggy and cold McDonald’s has the best french fries of anybody around and only if I was a lawyer I would sue you for slander against McDonald’s not granted you guys do make good burgers and other things but you are never going to be McDonald’s fries I’m sorry that’s the truth
Wendy’s used to be one of the best fast food places to visit – good variety of food, family oriented, good prices – it has definitely lost it’s rating over the past 5 years (can’t even chalk it up to being Covid related). Horrible customer service, cold food, orders are wrong, wait times are horrendous, and competent management is lacking to say the least. I’d rather pay a bit more at Chick-Fil-A for the better service, respectfulness, and pride/accountability in their work.
I cannot reach anyone either for a different complaint. Will not go back ever! And btw Mary in Customer Service is the reason! She should be fired for representing your company so badly!
I worked at Wendy’s for a couple of months and came to the conclusion that the people that are working there just really don’t care for the business at all. I was hired with the expectation of being trained for management position but the whole time was so much gossiping and back and forth with the employees. I went in everyday and treated this restaurant as if it were my own and really gave it a 100 but quickly saw that everyone was not on the same page. You had employees coming in on there days off and literally preparing two or three bags of food of anything and everything they wanted and not even acknowledging that the was basically stealing with the actual GM present there also saw employees coming into to work and and literally preparing cookies and food and sitting down to eat after just punching in. Then we would get reports that there was a loss of this and that amount of etc. Just a heads up there is a loss cause there wasn’t enough customers and the food had to be thrown out. the losses are coming from the complete disorganization they have at this Wendy’s specifically and also notice that peoples personal life being brought to work literally. One of the managers bringing there wife into work and she was upset w them and started yelling and cursing in the store that I couldn’t even talk to the customers on the head set cause I didn’t want the customer to listen to all the yelling. And basically no respect for the managers. Employees being asked to do something and they responded NO I’m not here to do that someone else can do it. And so many other things that I won’t even bother bringing up now. I made the choice to leave cause I refuse to surround myself w all that negativity. I went in with the attitude of treating this place as if it were my own and giving it my all and just really saw that there is no hope for this business until corporate really looks into what kind of people they have running these places. This Wendy’s is located on a busy highway and has the potential for tremendous growth but at this rate they will be closed by the end of this year.
Wendys is no longer Dave Thomas’ restaurant. What is left is not even a shell of what he founded! It is an insult to keep Wendy’s name on this vulgar operation who now employs mostly rude, vulgar, insulting, nasty thugs who appear to be on hard illegal drugs. These places no longer appear to be safe to either work or eat at, and who knows what these thugs do to the food! As a delivery driver, I will not participate in risking my customers’ health by delivering anything from this company to them! Wendys is officially untrustworthy!
I completely agree!!!!! I sat in the Drive-through line at the 28th Ave. location for 30 minutes waiting to pick up an order for delivery as a driver and when I get to the window or the order station the lady tells me they’re closed and I say OK well do you not have an Uber delivery eats order because it’s been put in and a banner drive-through for 30 minutes and then they acted like they didn’t hear me so I pull up to the window and all this stupid guy keeps coming and doing is shutting the window and cutting his hand across his throat like we’re close we’re closed and I’m like screen saying I understand your clothes but you just put my order through on the video screen and now you’re telling me you don’t have my order so do you have the order or do you not have the order and As I am at honking and trying to get attention or they continue to do is ignore me and treat me with disrespect so I have tried calling corporate I’ve also tried leaving the messages as Corporate says you can do which it always reroutes me with a freaking ticket number and some survey shit so this is ridiculous and I cannot even believe that you’re in operation
Omg same! Yesterday I had a doordash delivery. Waited 10 minutes and food still not ready, another ten min. Still no food. Some young boy comes and says (while he’s laughing) they are working on the order. 20 more minutes passed. I called asked to speak to a manager. A boy answers and says “this the manager” he laughs and hangs up. So I went inside asked for the manager. These same boys are laughing saying the manager is busy. My customer ended up cancelling and not only that but I lost 2 other orders I had. I’ve emailed Wendy’s but have not heard back. I swear those workers were on something. Why the hell did they keep laughing like the shit was funny. They’re screwing with my money. They all need to be fired!
Can totally relate! Wendys of Bloomington in Bloomington, Indiana will allow an employee to get arrested for possession of methamphetamine, miss an entire shift because of it, and still keep their job! Not to mention this same employee has walked out before, is known to throw things in the store, cuss to where customers can hear. Yet Sam Wiggins still has a job at the Wendys in Martinsville Indiana. Wendys of Bloomington Indiana has got to be one of the worst ran Wendys franchises around. Pretty sad to think the GM of Wendy’s in Martinsville Indiana has been there over 20 years and her store runs as bad as it did 20 years ago. This same GM will give employees and managers attitude when they call in sick and are truly sick and have Drs paperwork saying they cannot work! I can attest to this personally. Nothing will ever change Wendys of Bloomington will always be the same shitty franchise because it starts at the top with Angela Carter the DOA, another 20+ year employee. Wendys is truly not operated today the way Dave Thomas intended hands down. Wendys has even went to commercials with washed up retired sports figures now. Didnt see that when Dave was around! Wendys International needs to keep an eye on their franchises alot better. The twice a year inspection of stores gives you no real clue to how stores really are.
We do like Wendy’s it is one of our favorite on the road places to eat. But I just wish that I would always get a receipt and that the products would be marked. Just the other day we stopped at the New London Ct location. The total of our order was 11.61 and gave the clerk 11.76 …….. I should have gotten back 15 cents, I got 85 cents. In our order was 2 chicken sandwich …….. one spicy ……one classic …….. but they are never marked. Wouldn’t it be nice to know which one is which? Do I take a bit out of one and its not the right one do I just give to my coworker and say I’m sorry. Or just throw it away, which I did.
The young man that helped us at your seaside California location on Fremont st. Was very rude and disrespectful to my husband who has a speaking issue my husband asked him not to be so rude he said you don’t pay my check, my husband asked to speak to the manager he said he was the manager and kept being rude as my husband tried to order. We will never eat at this Wendy’s again we thought this was a family place and customers should be treated with dignity so sad
The same rudeness in Denver, Co!
White adult male a**. Manager cusses at teen age black female. FIRE Mike
We go to Wendy’s, 2710 n. Salisbury ave., salisbury md, frequently- the one by Walmart and sams club. Today was disappointing- there was a lady standing at the register to order. When we walked in an employee, female, walked away from the register and went over by the grill and was carrying on in Spanish- laughing and such and totally ignoring customers. After a few minutes Tomas, the manager, comes to the front and asks the lady for her order. It was obvious she wasn’t totally familiar with the menu. She asked to substitute baked potAto for fries. He asked her what kind. She asked what kinds do you have and he points at the board and says it’s up there!! She was having trouble locating them on the board- there are 4 of them. Tomas couldn’t be bothered to help her and even turned away to talk to a delivery man at length about when he was coming back, ignoring the customer. I walked up to her and told her what potatoes they had. She explained she’d had a drs appointment with tests and hadn’t been able to eat since yesterday and she was so hungry she couldn’t see straight. When Tomas finished with the delivery man he took the rest of the information on that combo, he totaled her out and got perturbed and verbally huffing when she said she also wanted a chili, he now had to reopen the ticket and add that! Good for her! What a rude jerk he was! He didn’t dare act up with me.
Seating on the drive thru makes me wonder why I took the time to order with the Wendy’s app. I have been sitting here for 15 minutes which defeats the purpose of ordering online before getting here. I still have to wait for everybody else to place their regular orders which will save me no time at all. So I have to wonder, if the store is closed for inside dining why can’t the employees not bring their orders to the cars for those of us that took the time to place it already before getting here? In my opinion, these are the small details that pushes your customers to other competitors. I finally got to the window and surprise!!! My order is not ready. Not sure I will ever do this again
Wendy’s is by far the slowest franchise in fast food!! Your right u sit there sometimes 25-30 minutes and then they don’t get the order right so u call and complain and they get an attitude like u did something wrong! The highway up management really has to train and check in on there locations it’s embarrassing and they should be ashamed of the Wendy’s name!!
I had Supervisor spit in my hamburger on Jefferson ga…. Employees think that cool and they all hit to laughing….what a great upcoming of new fast food service and they wonder why alllllll the other fast business are making great money off the Amazon team! It’s sad.
Wendy’s #00001759 in Ormond Beach rips you off. They don’t give you change from the sale and blame it on coin shortage but never tell customers until after you’ve ordered. The coin shortage is bogus…quit telling consumers lies. You must be owned by liberals and buy into the whole bit coin and microchipping. Won’t be returning to wendy’s ever!! Not only did they not give change but they screwed up the order after sitting in the drive through for over 15 minutes.
I see why the corporate office filed bankruptcy. Poor Service. By the way your phone # to call you sit on hold, and your file a complaint on line doesn’t work either.
I was slandered threaten AND ASSAULTED on the lot at your store in Whitehall Ohio by 3 black men on Sun 4-4- 2021 what are we going to do about. My pain and suffering
I order on line got at strawplains pike in Knoxville TN had to wait said they was short handed but seen 1 employee leave and 1sent on break while I waited on food was there more then 15minutes that should not happen
yup. same here in denver, co.
Today I visited the Wendy’s in mayfield hts, OH. We decided to stop and grab dinner on the go. To my dismay, the drive Thru ordering process took 20 minutes and we were the third car in line. As we placed our order we could hear another employee besides the drive thru worker having a conversation with someone as it was projecting through the speaker. As we arrived to the window a very large man reeling of marijuana took our payment, handed us two bags and said “what else you get to drink?” As we gave him our order he gave us the wrong drinks. We left the window and checked our bags while on the road and our order was completely inaccurate. I tried to call the mayfield hts store twice and no one would answer. This is not the kind of “Quality Service” that Dave Thomas has in mind…
Today I purcased 2 Chicken sandwiches from the Farragut Wendy’s to-go (640pm). At home, I pulled out the two “chicken patties” from their buns and a horrible chemical, stench, reminiscent of the Holocaust, suffused the room. It was a terribly lethal aroma, which alone could have killed many in past wars!. Furiously I threw the two rancid chemical cakes, posing as chicken, into the garbage. Then, I STARTED SEARCHING FOR THE RECEIPT! There was no receipt in the bag, how convenient for you! Then I turned in horror to see my two dogs eating the Wendy’s scuz patties. I was astonished that their noses had not warned, BEWARE CHEMICAL POISIONING!”
If the dogs show any sign of poisioning, its on YOU! Nevertheless, I accuse you of selling dangerously poision FALSE FOOD to the unwary public and I am taking it to the governor’s committee. You should be arrested in fact, we two humans might be now lying dead with crumbs of your toxic “meat food” simmering on our lips right now, if the offensive stench had not warned us. Wendy’s has developed a notorious state-wide reputation for hiring thuggish workers and selling bad, fake food. I should have listened. I will get justice for this incident (crime). and the world will know!ph 865 440
WENDY’S DOES NOT WEAR MASK AND NO GLOVES IN THIBODAUX LA . 70301 ON CANAL BLVD. SUCKS I WILL NEVER GO THERE AGAIN AND WILL LET PEOPLE KNOW TOO .
Not wearing them in Fort Worth Texas either.
I hope you get justice from these thugs! Every Wendys seems to have thugs working there anymore! That is what we get in Denver, Co.
I totally agree…!! My local Wendy’s which I have affectionally dubbed “The He**hole”, is absolutely the WORST WENDY’S I’ve ever visited…! I will not name it out of my own personal interest (The manager at said Wendy’s has a vendetta against me). My experience was absolutely dreadful. When I ordered the people working there were definitely high on CRACK. When I placed my order, the worker had a blank stare, and didn’t even respond to my presence. I called out a few times, and even waved in front of his (bloodshot) eyes… NOTHING! Luckily I eventually got hold of a COMPETENT employee… after sitting down and emptying the contents of my bag onto the in-store table, I was disappointed to find out that they had forgotten to put the bacon on my Baconator, which looking back now was probably the least of my concerns. After about 3 minutes, I noticed something rubbing against my leg. Confused, I looked under the table and saw a gigantic RAT. Disgusted, I hurried into the restroom, but there were MORE RATS!!!!! Not only was the service appalling but the condition of the establishment was disgusting. It’s BAFFLING how this place hasn’t been shut down.
I entered the Wendy’s 50th Birthday Instant Win contest multiple days and won at least 10 free food and drink coupons. I received 8 of them about 4 days before 3/31/2020 which is the expiration date. Even if there had not been the shut down, I could not have used them by the expiration day.
Today, April 25, 2020 I received 2 more coupons with the same expiration date of 3/31/2020.
When I called the Wendy’s 888 number I was told the coupons cannot be replaced or anything done about it. She was blaming the Post Office, Coca Cola and the Corona Virus for this shabby disingenuous contest.
I am asking you to make these coupons good or in the future I plan to drive right past Wendy’s to another restaurant.
I am questioning how your company made it to 50 years with actions like this.
I watched the breakfast commercials with excited anticipation and after hearing great feedback about it I tried it for myself. To my amazement the chicken breakfast combo with the potatoes were far better than any of uour competitors jands down however I am saddened by the quality found at various sites. I first tried the breakfast at the Washington nc site first the bread was baked to a flaky not doughy perfection which made the crispy chicken in between its great crunchy bite the potatoes were fried to a lite crisp as well however both wendy’s I’ve purchase the same breakfast from in Greenville nc have left me wanting my money back each time, the bread doughy the potatoes limp. If theirs anything you can do to turn these two sites into a great breakfast experience I would appreciate it.
Still waiting for my w-2 forms from the wendys in madison heights mi. Store 2803. I got w-2 forms mailed from boston ma. yesterday. when an I going to get them.
You have some nerve selling disgusting baked potatoes I wouldn’t even give to an animal. This was my 3rd and final time at Wendy’s.. the potatoes are shriveled to a ball- absolutely should be ashamed .
i worked at store # 503 in scottsboro Alabama,and there are several managers that will not ring orders up and are pocketing hundreds of dollars daily..this corporation is trash.
I am beyond furious! My son got hired at the Wendy’s on Harper Rd in Beckley, WV. He comes in on the day they tell him only to have the hiring manager to tell him one of the workers who does not even know him tells her he’s not suited to work there and would not be a good worker and she would quit if he stayed. Who is a worker to tell a manager who can be hired or who cannot. Well the manager actually listened and told him he would not be working there! He really needs a job and this girl stopped someone from working and making wages he needed. Since when are workers over managers. Seems to me that the manager is not manager material! The district manager and corporate will be called on both of them by several people on that and several other things that have been observed there by customers also!
I feel for y’all who worked for WENDYS! I was the Manager of the Store in Ft Myers, it was supervised by a 20 year old JERK who grew up at Wendy’s . This guy had absolutely No people skills,except 16 year old girls,who I met the first week there, at His Apt. birthday party where he supplied alcohol to these under age girls and then take advantage them. He came in one day ,had All management be there for a meeting at which he told Us,We hired ,to use his own words too many N-words! Also don’t hire any girls you wouldn’t screw!? And finally nobody over 25 years old were to be hired. Our ice machine broke and We used All the money in the Store Safe to buy ice, the Managers were told by him to use our own money to have ice delivered daily, this happened several times and We had spent over $500!
We requested repayment,we had reseats for it All. This was Exactly what he wanted,now he was saying We stole the $500 Store Bank,which was spent on ice! Of coarse both myself and my Co-Manager were fired,I refused to sign a letter of resignation and went home where I called the store and told him I was scheduled to open and I was coming in! At that point he was forced to fire me and change all the locks!! I then called the Equal Opportunity and Employment Commission and went in and gave a Recorded Statement under oath as to the Racist,Sexist,Lying that Kieth Begley espoused ! WENDYS INTERNATIONAL was forced by the Authorities to pay a 6 Million Dollar Fine and because part of the complaint involved non payment to both employees and Managers for work they didn’t get paid for.WENDYS was forced to give Every Employee that the Gov. could contact,Treble Damages! Three times what they were owed!! This Real piece of S… is now the fourth highest paid and in charge of the Northwest quarter of the U.S. Talk about the Last person to be in that position!? I ran into him about 6 years later, he was sitting at a Bar alone. I knew the Bartender and Owner very well, so when I came up behind him,I gave him a HAMMERFIST to his right temple and he was out cold! Then the Bartender dragged his ass out the door and threw him on the asphalt, rashed him up good!He got banned too! Best night of my Life,except when I got a Lawyer and Sued Them All! I received $13,000 part of which was a Personal Check from his Bank Account. I also got Unemployment for a Year! Too bad, I could have passed him up,that’s why he didn’t like me. I scored the Highest on the Test We, 60 Managers, had to take. We were also scored on our Management Skills ,I scored highest! My Dossiers came back with a personal note to my Supervisor to keep an eye on me, as I was Very Sharp and will go a long way! So there it is the story of KIETH BEGLEY THE WORST PERSON IVE EVER DELT WITH! What a piece of CRAP!
I am absolutely appalled at our treatment at Wendy’s on 12221 Jefferson Ave in Newport News. Went threw the drive threw ordered two Jr. bacon cheeseburgers and $5 double bacon bag. On way home we found there was NO bacon on the Jr’s. when we came back…less than 6 mins we were told that we took the bacon off and she would know because she made them. Now if she would have opened them -it would have been clearly obvious that there was never bacon to begin with. We never received a receipt. This pink shirt no name tag wearing nasty girl had the audacity to insinuate us and imply that we wanted something for free. I am going to make sure every city working I come across hears about this and to think again about spending their money at this store. Never again will I ever spend money at this store that allows their employees to talk to customers in such a insulting manner.
I DID NOT GET A RECEIPT TO GIVE YOU DETAILS. THIS IS TWICE NOW SINCE YOU HAVE HAD PROMOTION FOR 2 FOR $5 DAVE’S SINGLE BURGER THAT I HAVE ORDERED AT THE QUEENSBURY , NY LOCATION AND HAVE HAD TO TELL THEM THAT THE PRICE IS 2 FOR $5 WHICH IS ON THEIR ADVERTISED SIGN. WHEN I ASKED THE GIRL AT WINDOW WHY IT WAS NOT PROGRAMED INTO COMPUTER, SHE SAID THAT IS THE WAY THEY DO IT. JUST WANTED TO KNOW IF CORPORATE KNOWS ABOUT THIS AND IS SOMEONE TRYING TO SKIM EXTRA $$ AFTER RERINGING ORDER FOR THOSE WHO ARE SO BUSY AND DON’T REALIZE THAT THEY MAY HAVE PAID $11 + FOR $5.35 DEAL. I TOLD THE GIRL IT SHOULD BE PROGRAMMED DURING PROMO IN REGISTER AND WAS NOT RIGHT TO DO THAT TO PEOPLE. I NORMALLY DON’T COMPLAIN ABOUR YOUR CORPORATION, BUT THOUGHT YOU MAY WANT TO KNOW ABOUT THIS. PLEASE DO NOT GIVE MY EMAIL TO ANYONE IN QUEENSBURY STORE. THANK YOU,SHARON
I’m very pissed off I went to Wendy’s on Lapalco in marrero la omg I’m headed to my lawyer office now my salad was molded they very damm rude and everything that’s goes with the salad I didn’t have law suit I wish I can post pictures
I live in Union, mo. 63084. At this time we have a mcdonalds, dairy queen, burger king , hardeys taco bell, sonic, jack in the box, and arbys. We are in desperate need of a decent fast food chain such as Wendys. We are located right off of a major highway (44). Our town is the county seat for franklin county and we are growing in bounds and leaps. Wendys is our favorite restaurant ut the closest one is hours away. PLEASE PLEASE consider opening a Wendys in our town. Thank you so much for your time. Joyce Kinder
I’m really fed up with the local Wendy’s at 917 South Washington in Holland, Michigan. The service at the drive thru leaves a lot to be desired. Last week, I got home and discovered no dipping sauces for the chicken nuggets I had ordered. Now, tonight I get there with six cars ahead of me, so I knew it was going to be a long wait. While sitting there, I counted at least five other cars give up and pull of line and leave. I finally got to order and thought things were going to improve, but alas, when I got to the pick-up window, they asked me to pull ahead and wait because the nuggets I had ordered were going to take another minute or so. So I pulled ahead and waited and waited…I counted at least nine sets of headlights pull up to the pick-up window behind me and get their orders. I finally gave up and got out of my car with my crutches, in the rain and went inside the restaurant to get my food. With no apologies or anything, they saw me at the end of their counter and hurried to put my order together and handed it to me. (By the way, they again forgot the dipping sauce in one of the three orders I had ordered.)
What I can’t believe, is that Wendy’s is building a new restaurant just down he road from this one. If they wanted more sales, they should concentrate on the service versus spending money on a new facility.
I guess people are more likely to complain than to compliment. For ‘fast food” Wendy’s is above par. I own McDonald’s stock but when I want the type of fast food Wendy’s offers that is my “value” choice. Every outlet has an off day – they are at the mercy of their help. Tonight (11/20/19) a visit to the E. Broad St. location in Wendy’s to feed my grandchldren was fine. A little slow but the burgers were hot off the griddle.
On the night of 10-31-2019 I sent my son to Wendy’s for my family’s dinner . Mistake !!! He arrived around 9 pm and waited approx 40 mins for his order . Ppl were being given food that ordered after him. He asked why , and got laughed at . Once he got the food , 30-40 mins after ordering it was missing food. It was missing 2 sandwiches , a fry and a frosty . He called me I told him forget it . Get your money back ! He asked for his money back . He was refused !! The manager on duty said the money CAN NOT be refunded. The manager called someone he said was the district manager on his cell phone n handed the phone to my son. Whoever it was on the phone was silent. My son said hello ? Hello ? How are you? The person said hi .. and my son said what our problem was and we want the money back. Meanwhile , it’s been about 45-50 mins total now . The person said it’s not allowed . I personally don’t even think it was a manager . And why couldn’t my money be refunded ? I spent 45$ on cold , missing food ! They fixed the order and give us the 2 sandwiches they missed n it was closing time so they were locking the doors. So … he can’t home w 45$ worth of cold food I didn’t even want ! Oh .. and my burger was supposed to be no cheese. I seen they literally scraped the cheese off instead of making a new one. I’ll never return!!!
I Do Have A Concern About The Wendy’s Corporation In Todays Era! My Concern Is Simple – As We Approach Veterans Day, PLEASE Tell Me JUST Why Is It That McDonald’s Fast Food Company & KFC Offer Military & Vets Discounts AND Wendy’s DO NOT? Was Someone Not Allow Or Unable To Serve Our Great Nation Inside The Wendy’s Corporation Or What? Because I Do Not Want To Believe That This Company Do Not Honor Those Who Are Serving Or Has Served Our Great Nation In The Past? Additionally, Thanks For Allow Me To Provide A Comment, But I Know Your Corporation Stands With Our Soldiers, Sailors, Airman, Marines, Coast Guard & First Responders!
I’m here to complain about one of the managers who works at Wendy’s in Johnstown,NY. His name is Mitchell Yerry. He was working night time shifts but stopped and is only working day time shifts. Well I was told by a friend of mine who’s dating one of my coworkers that Mitch was talking poorly about me behind my back. He called me a dyke and talk about how slow I am and what not. I want something done about this. This uncalled for and its harassment and bullying. And I’m currently 14 weeks pregnant and I was told that my hours are being cut because of me being pregnant!
The harrison ohio location is starting to get worse and worse went in the other night to get my family food waited 35 minutes just to get home food was cold and then on top of that.4 of our sandwiches was wrong and not to mention the hair that was in 2 of them and the fryer food was gross and cold and we was missing food when i called and finally talked to someone they blamed me and said it was probably my hair and hung up on me i didnt spend 42.00 dollars on dinner there not to be able to eat it and got hung up on never going back there
Caught on 280 HWY. traffic, trying to get my elderly Mother a McDonald’s, but saw White female, over weight, white employee specifically asked “DO I WANT MY RECEIPT?” Wendy’s $5.00 Special Meal. Pulled in ordered two.
The employee had that look, I thought nothing of it. Called bank, and now it is $15.00 plus tax! Skimming your restaurant is a crime. I bragged about $5.00 each, only to get ripped off! Never going back, telling everyone on social media!
My mom is on fixed income, you ripped off a 79 year old lady, way to go.She lives a rocks throw! I want the employee caught, to pay Mom back, $5.00 plus tax!
I once believed in the founder’s view of his dream for Wendy’s and his work with children and community programs.
However,
Recently I discovered that the company policy for a safe being short at closing must be rectified before leaving for the night.
To do this..the employees must take money from their own pocket to balance the safe nightly.
So this means that the mother who is down to her last few dollars til next payday must give what she has to balance safe. The young high school man or woman trying to save for a car or college because they are learning responsibilities and growing up must also but most times don’t have it and can’t contribute leaves the burden to the manager on duty. The hard working mother or father who has just enough to cover diapers, food, milk and gas.
I don’t see the fairness for someone to have to balance the safe for morning crew. If that safe is off $60 from daily sales all day..then $60 has come out of pocket from the night manager leaving them broke. Think about this..if for several times a week they or anyone else has to cover this offset..wether it be $5 or $75 or even more…to make your employees cover the expense is bullshit. Taking it out of their paycheck is bullshit. I sometimes wonder if Dave was alive how he would feel knowing his belief and beloved company treats the employees this way.
Even sadder to know most places are doing this as well. If drawer is short it comes out of your pay and three times your fired.
There is got to be another way to rectify the shortages than taking it from the kids who are trying to make a living.
I don’t understand why companies are doing this it’s wrong. Just wrong
I went to Wendy’s for lunch
Got the food & drink. Come to find out that one of the drinks had plastic from the straw floating in it . By this Rhine more than half of the drink was gone. My mom was drinking out of the cup I’m speaking about.she noticed it when she says something was stuck in her throat. I’m very appalled you this! If something happens to my mombecause of a drink, I will never forgive this company. And I will sue them for compensation. I thought plastic states was banned already. Please comply, get in touch with me. I have called your corporate office and have a case and I will seek an attorney.
Most disgusting place a person could eat. I wouldn’t go to a Wendy’s if it was the last place on earth to get a meal. My burger had so much mayo and ketchup on it they were pouring out the side. The bacon wasn’t even cooked completely. The texture of the meat is bad also. Bad place to eat!
Monday, August 26th at 3:25pm I visited the Wendy’s located at 37794 S Gratiot Ave, Clinton Township,MI.(Store #336) I ordered two 10 piece spicy nuggets and a spicy chicken sandwich. I asked could I have a food dropped fresh and cashier said sure. Once she informed the cooks I wanted my food cooked to order the gentleman wearing a black shirt stated everything is fresh in his store and he would bet his paycheck and mine and loudly stated he was sure his paycheck was much more than mine. At this time I left the store. I believe his name was Jeron.
The manger at you all restaurant by the name of Ciara Botkins shouldn’t be working there has a very nasty attitude even when they’re wrong….won’t acknowledge it either or apologize….if people are that miserable they should just quit…
Can not email them it takes you to a wendys customer survey site and will not let you to pass the first page. Called the above number and have been on hold for over 30 minutes. Worse customer service ever. Local Wendys will not even answer their phone and we get the message this number does not have voice mail. Guess will just report to BBB. ugh.
The rudest people at Wendy’s Top of The World Ocala, to be blunt the last two salads my husband came home with have been awful,since when does a southwestern salad come with ranch dressing??? when i tried explaining the chicken in this salad was way too spicy and they kept saying it was the dressing,when I tried to explain the dressing wasn’t on the salad and it was ranch,the so called manager said WHATEVER…..and hung up….
Attention: I’m Carolyn Braun, Age 72 at Hays Ks 67601. An issue needs to be brought to your attention, on Saturday August 10th 2019 at 1:00 pm I fell at Wendy’s on 1800 S Vine St., Hays, Ks 67601. The floor was very wet and greasy, just as I came in the north entrance I fell, several people saw me fall. The Manager said there was nothing they could do about it, very uncaring, could have cared less somebody had fallen in his store and never even took my name. It happened around 1:00pm. We went their for lunch couldn’t standup because the floor was so slippery, wet, and greasy I was afraid I would fall again so I made my way to the south entrance to be picked up. We decided to leave and get lunch another place. The floor was extremely wet and greasy to slick to stand on there were no red(orange) cones out to let people know to be careful, that’s a violation of OSHA, in fact the whole floor of Wendy’s had been scrubbed and was extremely wet and greasy. This should have been done at night when your closed, so it would have a chance to dry and be safe for people to walk on. I fell on the floor and it really shook me up to the point I’m writing this letter. It could have been really bad. A lot of elderly people eat their and they need to know it’s a safe place to go and eat and not have to worry about falling or breaking a hip or leg. You really need to bring this to their attention, a hip or leg could have got broken. I worked for Walmart 25 yrs and it was serious whenever something was spilled. I hope you take action on this and make your place safe for people to go eat. Remember it’s a violation of OSHA when things aren’t safe. Thankyou Carolyn Braun. Age 72, Hays Ks 67601. store 1800 s Vine Hays Ks 67601 785 625 XXXX
I wanted to let you know that there is something that they can do. There is an open and obvious and since there were no cones or signs that the floor was wet/greasy/slippery they are liable for your safety. They have insurance and I am dealing with a fall I had here in my city and it was outside. I don’t know what on earth they use on their floors but it blows my mind the negligence involved as to why they don’t change floor cleaners.
Worst Wendys is in minneapolis 1251 Industrial Blvd 55413. THIS PLACE is far the worst I been at. Manager was just obnoxious, rude, annoying. Place was dirty bathroom has no mirror. Trays are not even clean. This was flat out dirty this location. Everytime I come here always something they mess up I notice the meat is undercook, fries are not even fresh. I WILL NOT RECOMMEND THIS PLACE
To whom it may concern I just pulled up at Wendy’s in Berea Ky at 9:35 and the lady came on the speaker was very polite at first I proceeded with my order and the. Looked at the screen to make sure it was correct I wasn’t finished ordering and I told the lady that what was on the screen wasn’t what I had ordered and she proceeded with a smart attitude and said and I quote ma’am what’s on the screen doesn’t have anything to do with your order I said I was just making sure and she again said what was on the screen had nothing to do with my order and then she goes can I get you something else I said I’m still looking and she repeated can I get you something else by then she had raised her tone and I finally said never mind cancel the order and I did call her a name that was my bad but when I say I’m still looking then give me time please my phone number is(859) 314-XXXX and name is Debbie
I will no longer purchase Wendy’s products, its CEO-Peltz is a Trump supporter!
Had my worst experience at a Wendy’s Restaurant last night, in Easton Pennsylvania. I Purchased two meals, one for my wife and the other for myself. I placed my order at 7:05pm, the sandwiches came out fairly quick and then they just sat on the counter till 7:26pm. The hold up I was told was that the fries were backlogged. Really 21 minutes for fries! We are talking a hamburger joint here folks, this is all they make! I voiced my complaint to the cashier and all I received were apologies. NO COMPENSATION, no refund, no “next visit your meals are on us,” NOTHING. No member of management to make this terrible experience into a positive! I always loved Wendy’s but now I have to rethink that!
My bank account was hacked by Wendys. Now I have two charges out of my account for over $50.00. I did not make them I’ve went to my bank, had to cancel my debit card and have to wait 7-10 days to get a new one. This is so inconvinent and unbelievable they don’t have better security.
Had a disgusting experience at Wendy’s 2716 Nolana Ave McAllen, TX 78504. I picked up some burgers, baked potatoes, chili, and two salads. One of the salads was Berry Burst Chicken Salad. Half way through the salad my daughter spits out something chewy. IT WAS A CHEWED GUM!! IN THE SALAD!! I called all pissed off to complain and the general manager says, “My employees are not allowed to chew gum.” When has that EVER stopped employees from chewing gum!!! “I prepared the salads myself this morning,” as if I’m lying! I for sure didn’t put that gum in there! I told her I wasn’t complaining to get a refund or free food cause for sure I’m not getting food from there EVER AGAIN!! I just want corporate to be aware of what’s going on and managers to take responsibility and to stop being so ignorant! Gross!! That gum was probably full of germs and bacteria!
Just had the worst lunch experience of my life you guys should just shut down the Wendy’s on eureka road Taylor Michigan they are literally the worst of your chain took them 45 min to make 3 biggie bags and then when I get back to work I look and my fries arnt even in a bag just dumped a hand full of frys in the whole bag and low and behold because I’m starving they forgot the nuggets to this place is a joke and I want to be reimbursed for my food and the hour of my life that was wasted !
We just visited Hays, Kansas Wendy’s. It is the filthiest one I have ever been to. Disgusting trash everywhere outside with overflowing trash. Inside filthy to with a 5″ spill of drinks by the ordering kiosks. Old food on the floors and bathrooms equally disgusting. Will never return here and seriously thinking of notifying the health department so people don’t catch something, I don’t know who the manager is but need to be replaced!
I went to the Wendy’s in Tyler, TX on Loop 323 at 10:30 AM on 7/1/19 there were 3 of us and we stood at the counter waiting for 5 min n no one was in sight or came so at that point we began saying, “hello is anyone available” when a young African American man came out looked at us an walked away telling another employee “it’s some crackers up there” no one ever came to the counter so of course we left. I called the store to speak with the manager and held for 11 min on the phone all the while I could hear her laughing and having a personal conversation in the background. She finally came to the phone and asked, “what did you need”? I told her the experience I had and she said, “what time did it happen” I told her and she said, “oh I was not here I was at the bank”. She sat there in silence and I asked, “seriously no apology, no explanation of how we were treated”. I hung up and tried calling the complaint line just to hold for 18 min before hanging up. I am seeking an attorney at this point, but it should have never made it that far. I should have been offered an apology and some actual concern and I would have washed my hands of it and moved on. I will NEVER eat at another Wendy’s again!
I ordered a pecan salad from the drive-thru and when I pulled up to check my bag, the pecans were not in there. I went inside to ask for them and was told that they were out of them. Now, if you know that you are out of something, you should let the customer know. This was a pecan salad I order and you don’t have pecans! Did they think I wasn’t going to notice? Of course, I asked for my money back. I can not deal with incompetence.
i’ve always luv’d this place until tonight the girls waiting on me were black, they were obnoxious, rude and i had to blow my horn to get them to give me my credit card….i saw how filthy the place was and it almost made me throw up i emailed my bank because i don’t trust them they withheld my card too long….i will NEVER return to this location again….they don’t wear gloves in this place and i believe this is required by osha pure rudeness and disgustingly filthy
I go to Wendy’s in Barnesville Ohio often until about a month ago. I had a survey receipt that I filled out and took it in to Wendy’s. They were busy and I gave her the receipt and ordered a spicy chicken sandwich and it said on the receipt that I could either get a free Dave’s sandwich or a chicken sandwich. I ordered a Dave’s burger to be the free sandwich. The clerk could not get it to go through and then the manager (Rose) said you have to order two of the same sandwich and that is not the way it is stated on the receipt. By this time the people were out the door waiting and only one register was open and it was lunch time. I finally told her fine and ordered to burgers. One at regular price and the other one free. I was so upset and have not been back. It states on the receipt that when you buy a premium sandwich you get either a free Dave’s burger or chicken sandwich. I have not been back and will not go back. That manager was rude and not one bit nice. Sorry to complain but I did the survey again and told them about the incident and did not get a reply back. Thanks for letting me vent.
On June 22, 2019, my mother, daughter and I visited the Wendy’s in New Lenox, IL. It was the worst experience I have had at a Wendy’s. Not only did our order not come out correctly, my mother never got her Crispy Chicken BLT, the cashier could not figure out what a Senior DeCaf was (decaf coffee by the way), he was not equipped to handle the register and front end by himself (as there was a huge backup and other customers where not getting their orders correctly). Yeah some of the other employees -1 other person was working the drive thru (which was backed up on and off) and one other employee (while two others were standing around) worked the grill but when we paid with a large bill, the cashier had to look for the Manager who was not up front but in the back on the phone. When she did arrive up front, she just signed in to give us change and continued her phone call (it seemed that she needed to find more employees) and never acknowledged us or the cashier. She ran right back to the back of the store and never even tried to help the cashier or check that the other employees were not just standing around. The worst thing about this Wendy’s store in New Lenox, IL was that it was disgusting and filthy. Two of the three waste cans were overflowing and I mean overflowing, the floor was sticky and not very clean and the tables themselves were not cleaned. I have been to other Wendy’s in Illinois and Indiana within the last few weeks. There are not many Wendy’s located in this general area but these two within shouting distance of New Lenox, IL are both very clean and shiny and the managers are not only visible but helpful and attentive to their employees and customers. After visiting the other Wendy’s prior to going to this one on June 22, 2019, I was horrible disgusted that a Wendy’s like this existed in New Lenox, IL.
Hi I hope someone contacts me from corporate. I live in great falls mt and they are located on 806 tenth ave s. First off I have called many times on this restaurant because are food wasn’t fresh and always got cold and soggy fries or when we get the baconator fries we get a drop of cheese. It’s been to many times that I have had to call. So we go there tonight at 9:00 pm order number 3408 and we got lil cheese on are baconnator fries and after I ate them I started to eat my double cheese burger and there was a long hair in it so I called and told them about it and they said well we will look at cameras and see what happened first off how r u going to see a hair fall out and fall in the food so they where calling me a liar and said they load cheese on well I do have pics of what they gave me if anybody from corporate wants to get ahold of me I would like to talk to someone please email me thanks or call 210440XXXX thanks
I Would Like to Express My Extreme Dissatisfaction in My Recent Visit to Your Location at 6199 Wilmington Pike in Centerville ,Ohio , My Son And I Came Thru The Drive Thru around 6 pm Wed ( 06/19/19 ) I Spent $33.on 2 CHICKEN SANDWICHES WITH BACON COMBOS AND 1 BBQ DOUBLE CHEESBURGER COMBO AND 3 LARGE CHILIS , What I Got was 3 single bacon cheesburgers with fries so terrible We Couldn’t Eat Them, When I Tried to Call and speak with the Manager ,I was Shocked to Have the Rudest Person I have ever Spoke with on the other end of the line, Raise their Voice to Me and HANG UP ON ME , I SPENT 35 YEARS IN CUSTOMER SERVICE , THIS IS NOT HOW YOU TREAT PEOPLE. WE ARE FREQUENT CUSTOMERS OF WENDYS ,HOWEVER WE WILL NEVER RETURN TO THIS ONE , THE MANAGER OF THIS STORE NEEDS TO BE TRAINED ON HOW TO DEAL WITH THE PUBLIC OR FIRED ! ALL I ASKED FOR WAS MY ORDER REPLACED WITH WHAT I THOUGHT I PAID FOR .HIS REPLY BEFORE HANGING UP ON ME WAS YOU’LL GET NOTHING THEN CLICK ?
I’m leaving a post here since the Wendy’s I went to won’t answer phone calls I called to let them know I was not happy that in order to eat my sandwich I had to take bread off since it was so dry that bread was just breaking and falling apart. so after 4 calls to them in last hr phone just ringing forever and no answer I’m complaining here. The location is Englewood Ohio on 48. They seem to not offer customer service at this place and give out old products
I have just visited the restaurant at 1791 Montgomery highway Hoover al, and I am speechless. I have a complaint and/or concern that I think someone outside of the branch level should know about. An elderly woman in front of me took her burger back up to the order counter because she ordered add pickle and add onion, evidently it was left off. She was explaining to the cashier what needed to be corrected, in a normal tone, nothing out of the ordinary. The cashier at that time asked for the cook to come and speak to her bc he had a line. When the woman started to tell the young cook what was wrong he snatched the burger from the counter as he was walking away she then asked if he would make a new burger that the one she previously had was cold at this point, he cut her sentence off and he yelled “you need to calm down with all of that, man!” “Somebody better come get this b****, ill cut a b****!” Young man early twenties, elderly customer prob early 70s. At this point the female mgr on duty came and asked them to remake the burger and give it to her. He continued to mumble under his breath and the mgr did not stop him at all. As a company, this young man is representing your brand. This was the face of Wendy’s for my experience today. My heart was broken that someone would speak to another that way, much less an elderly female. Not once did she raise her voice or get ugly at all, and she was spoken to in that regard. I hope that someone reprimands this employee and coaches the manager that was on duty..or I am sure it will happen again. If any solution is made I would like to be notified on behalf of the respect that the elderly customer deserves.
I am writing to suggest a new location here in Akron, NY 14001 at the corner of Rte 5 and 93. We have a MacDonalds across the street but they are no comparison to your restaurant. There is a vacant lot next to Rite Aid telephone 716-886-1100. It is on the main road between Buffalo NY and Batavia. there is a Thruway exit in Pembroke between Akron NY and Batavia NY and MacDonalds does a booming business. It would be nice to see your restaurant here so please consider it.
Thanks
Thank’s for taking care of my complaint will use those coupons at another Wendy’s not the same one.Will never go back to that even though it’s close to me.
I often visit your location on Shipyard Boulevard in Wilmington, NC. The food and service has always been great. However on Sunday afternoon I decided to go inside for service. I must say I don’t remember ever visiting a fast food restaurant that was this nasty. As soon as I step inside my shoes stuck to the soda was everywhere, there flies everywhere, the temperature inside had to be 85 degrees. These problems need to be addressed by someone other than the serving staff because its obvious these problems have existed for a while. Oh forgot to mention grease was on all surface and literally running down the walls.
I went through the drive through at Wayne rd& cherry hill. The operator was very short with me, the second I pulled up at the order box, Misty said “what would you like?” I said hold on one second, I continued to look at menu. Then I ordered 1 item, she said was that it very rudely. I continued to order. After everytime I would order something, she would say is that it? I was still looking at the menu with two kids, I was trying to figure out meals for them. Misty was very short and rude. She never said hi, or have a nice day. She was talking to me like a drill Sargent would. There is ways of talking to people and that is not it. When I got home, all of my food was cold and my chicken sandwich was chewy. This Wendy has been awful
For a long, but I continue to keep giving them a try. I will be another 6 months before I go back, if I go back at all.
The Romeo Michigan /Washington Wendy’s has the Best Manager and is so friendly , helps us Seniors and school organizations. I was devastated today when he wished a good customer Birthday Greetings on his sign which we all enjoy going by and reading. Shame on Corporate for not allowing any greeting. I guess a lot of us will not be going there because of you corporate officers. We have had birthday parties , lunch gatherings , spent lots of dollars, guess we will just get coffee and eat else down the road as we like James. What a shame! Hope you reconsider the sign postings more people love it than not! We have a rock a quarter mile down the road people paints on, nobody complains!
5/29/19 At the Yuma,Az Wendy’s there was almost a fist fight inside the dining area. A well dressed senior Cowboy came in and asked to speak with the manager. He and a woman waited at a table by the door, I could see them chatting and smiling with each other. After quite awhile the manager came over to them. The cowboy asked if there was a quiet place to talk and the manager said “right here is just fine. They spoke for a bit. I could not hear anything, but the manager looked angry. Then BOOM! The manager yelled ” Get Out of My Wendy’s! You should have made an appointment to see our “Folks”, Get out of Yuma! Go Back to Your Motel! Go back to Colorado!” The cowboy told him “Let’s step outside and I will kick your a**”! I believe he could and would! The manager looked like a soft pussy. So the manager told him to ” get out or he would call the cops and get a restraining order! WOW! That manager was crazy! He looked insane! He was totally out of control! This happened when the Wendy”s was full of customer’s. The woman tried to deflate the manager’s anger, but he wouldn’t listen. I will spread this to alert other’s of the Wendy”s changing policy of” the customer is always wrong”!
On Tuesday 5/21/19 at approximately 8:30 PM, I went through the drive-thru at the E. Livingston Ave.@Alum Creek Drive store and placed an order for 5-meals. The drinks I wanted for two of the meals were not available, Sprite of all things and your specially advertised lemonades. Finally the lady said that they did have one small fruity type lemonade available, which I took. When I got to the window I had to wait for my order for a long time, so long that at least 3 cars behind me in line pulled out and left. I was given some drinks and part of my order. I still had to wait for my last two orders at least 10 more minutes. This I couldn’t understand because I saw at least 7-employees, which in my opinion is plenty to get my order completed. When I got home my fries were cold and wilted, my sandwiches were cold, except for the one that took forever to get, and they had the nerve to not give me one of my drinks. My husband refused to take me back to the store because he said he had wasted enough time at that location and told me to call and complain to a manager. I did attempt to call 3 time that evening and another 3 time the next day and was not able to get an answer either time. I am normally a loyal Wendy’s customer, but I have recently had several bad experiences which are beginning to totally sour me with your brand. For me to take my time to write to you to voice my dissatisfaction really takes a lot. I am very displeased and if asked my opinion of Wendy’s I will be honest and not give your brand any type of positive recommendation. A very Dissatisfied customer!
Winifred Butler
I recently went to your Wendy’s in Parma Heights, Ohio. I ordered a full sized taco salad and two frosty. I got home and the salad did not look like a full (the reason I say this is because I have gotten full sized before) and could barely finish it. This was no larger than a 6” plate. I was also missing my frostys. I went back to the store and was told that it was a “full” sized salad. I was then given my two frostys, which were left out prior. I then went back home, proceeded to transfer my salad to another bowl, and the lettuce at the bottom of the container was brown and wilted. I am sorry to say I do not feel it was worth the $6.89 I paid for it. I really liked Wendy’s but probably will not go back again.
Customer Care,
I must bring this issue to your attention about the Wendy’s in Niles, Ohio with the telephone number 330.544.0900.
My brother and I are long time customers of this Wendy’s. We dining there and get a cup of coffee there (senior coffees) or coffee for a veteran.
We go through the drive-thru on Tuesdays when I’m in town to meet my brother.
This morning we waited and waited and nobody came on as usual. I drove up and saw one person that has always waited on us. She ignored us. Then I saw another lady that held up 3 fingers. What does that mean? She would not come to the window to explain do we left. Very rude!
I then call to speak with the manager and she said they weren’t open yet. I told her you always were before. She said I held up 3 finger meaning she would be open in 3 minutes. How was I suppose to know that. No sign at drive-thru. She was nasty talking to me. No respect for a long time customer. I told her I was escalating this issue.
I don’t feel comfortable with that Wendy’s now.
I just thought you should know this and if you have any help for me to understand what was wrong.
Sincerely thank you,
John Nastasi
330.646.XXXX
My wife and I went to Wendy’s at 1905 w. 6th Ave Broomfield, Colo. 80020.
When we got our order I went to the soda machine and the diet coke was out I told the young man about the problem he came out and fixed the problem He didn’t say anything when he walked away I waited a few minutes and when he didn’t return I figure the problem was taken care of. I feel he should have said something when he finished. we had eaten half of our lunch before we got our drinks.
Not friendly.. The Manager Becki was mocking q the new employee about her being slow. Only 4 employees at 1230 pm on a Friday (Pay Week). The 10 of us in line we looking around and smiling and looking confused. No napkins either.. I filled them up. Another customer complaining of their mixed up order so far that is the third since I get here.. I don’t think this store would meet Dave’s standards. Folsom CA.
Do real people actually read these comments.
What a terrible experience! I show up in the drive thru and tell them I have a mobile order which was placed and payed for online. They proceed to tell me they don’t have it and I have to pull back around and place the order at the speaker cause they’re too busy to take it at the window. My husband pulled BACK around for them to basically just ask to see the order on my phone and they made it from there. Then claiming they had finally found it. After all that giving me the wrong drink sizes and a missing frosty! And the girl claimed the frosty was not on the order. At this point we just drive off without any further argument! Very disappointed will never go back!
Store located at 1601 S. Tamiami Trail, Sarasota. Today’s date 4/17/19. I was in line inside the store at 12:20 PM and as usual there is only one cashier on duty and the line inside was 15 people deep in front of me and only continued to grow after each person left. I don’t have the luxury of eating out very often while I’m at work, so when I do and have to be frustrated and kept waiting to get my lunch, it makes for a less than enjoyable lunch hour. My order was finally taken at 12:34 PM (14 minutes). By this time the line of customer was wrapped around the tables inside the store. This is an extremely busy location with it being right across from a major hospital in addition to it being on a 6 lane highway and the thought of having only one cashier between 11:00 and 1:00 is just absurd. So suffice it to say that by the time I got back to my office (5 minutes away from the store), I didn’t have much of an appetite to eat, nevermind that I had spent my entire 30 minute “lunch hour” waiting in line to order food. SOMETHING NEEDS TO CHANGE AT THIS STORE!
4/12 today at 11:15 I drove through, ordered a drink and burger, when I drove off no straw no napkin, now I want to talk about Monday 4/8 there was along wait inside of 25 minutes, I was 3rd in line, the people ahead of me, walked out,the woman behind me was upset, there was no change, no nickles, no dimes, no quarters, cashier was going to count 96 pennies out to her, I gave he 4 cents so she could get a dollar back, they were out of coke, a man was highly up set, our food was ready and sitting on counter, no one was bagging it to give us, while one young man stood there doing nothing, several workers looked high, blood shot eyes, only one regester working , one cashier at lunch hour between 11am and noon, very slow service, mnay people in line was upset at the wait, no change issue, food sitting on counter and not being bagged, this is a busy location, need 2 cashiers between 11 and 1pm
looking on your website, you are offering your small frosties for 99 cents. when you go to a restaurant in you area, they say they need a code to get the price you show them on your phone, nothing about a quanity. they would only do it for 1 frostie only. I wanted to purchase 12. what will you do for me. if you respond, give me something I can print out to give them. she was not very nice to talk to. she started waveing her hands up and talking loud that my manager will not honor the price. I asked, when will you offer them again for 50 cents. she said they never have. thank you.
En Aguadilla Puerto Rico (11510), they won’t honor our offer by facebook or internet. They said that they don’t have application?? So I decide to go to BK or Mc because they yes honor their websites offer. And won’t recommended our product. Thank.
So, on a normal visit to Wendy’s today, I am told you no long carry the Honest tropical green tea, that makes me very sad. I am hoping you will bring it back as soon as possible, no soda’s for me, all I want is the Honest tropical green tea. Can you make that happen??? I know you have to change things every once in a while, but taking dont take the green tea away.
First of all we have Lucy Morales causing trouble with other employees in other locations.its getting to the point where everyone is just annoyed from her calls and name calling she works in 1251 industrial blvd Minneapolis Mn 55413 she use to work in Blaine wendys but got transferred she od not using real social security did no one Everify her right or should immigration be called.
on opinion board and a share holder like forever
All good just a couple of suggestions
1- our fish sandwich made #1 by MSN today! Keep recipe but make fish a little bigger and stick out sides of buns like Dave did burgers
2- bring back the BBQ BUT use southern yellow mustard sauce, include the meal with a side of slaw and a tub of golden yellow bbq sauce, it would be a hit world wide (except countries not eating pork)
3- Sell burgers frozen via supermarkets like white castle, this could open up to fries and chili.
please share at a mgt meeting, I know for a fact the bbq thing would be a hit (don’t forget….golden mustard base southern bbq sauce and the side of slaw) The slaw at Daves former boss’ colonel sanders is the best out there (we put the slaw on our bbq sandwich but put it in a tub)
Looking forward to a delicious burger and fries. Sat at the speaker in the Drive thru line for 10 minutes before was allowed to order food! Was asked to hold all that time because they were changing shifts. Finally ordered food then sat at window for 7 minutes before received food. Many cars behind me got out of line and left your store. There are too many burger joints that are more efficient. This location needs evaluation!
Location is College Drive at Corporate Boulevard in Baton Rouge, LA.
I visited the NEW Wendy’s location in Norwood Massachusetts on 3/1/18 at about 12:50 am. I was super excited to see that there was a Wendy’s (WITH AN “OPEN LATE” SIGN), considering I had just got off of work and was starving! when pulling up to the drive up, all the lights were still on so I assumed they were still open. After waiting 4 mins for someone to answer me I pulled around to the window hoping I could get someone’s attention. The hours signed stated that the DRIVE UP WINDOW CLOSES AT 1:00 AM! It was now 12:54 am. I am completely okay with the fact they are closed, if that was the case but I could hear the employees inside laughing and talking with each other! one employee walked by the window several times and NEVER ONCE looked up at me! I got out of my vehicle and knocked on the window and blew my horn a couple of times to get their attention! They rudely continued on with what they were doing and pretended as if I wasn’t even there! I swear they figured if they didn’t look at me I would go away and they could act as if they didn’t know I was there! I took my camera phone out and recorded me knocking and beeping and they still paid me no mind. Considering I could hear them talking lightly through the closed window I’m 100% positive they heard a HORN! They head set was laying on the counter at 12:55 am. At this point, I was simply looking for someone to confirm they are closed BEFORE the time they are suppose to be! I have never been treated like a GHOST before! I’m totally disgusted with these young ladies. I would expect for this Company to take some accountability for the employees they hire! I 100% get that it was late and just about closing time but to be ignored is TERRIBLE CUSTOMER SERVICE! They couldn’t have been to busy cleaning up to leave since they were just standing there chatting! I will be calling the corporate office and sending in the video so that there is REAL evidence of how I was treated! Not to mention, who knows how many other customers are treated so rude! there were 2 cars waiting at the drive up machine when I was leaving!
Everytime time I go to your restaurant I notice that that sandwitch,Fry;s and most of all
your frostys’ are getting so small that a large is the size a small use to be.
You know people aren’t as dumb as you think. the price goes up and you make them smaller.
I can see that your not getting the business that you use too. Do you think that it might just be
because of the size of your meals and dirty restarants
First of all I love Wendy’s hamburgers with the fresh tomato, lettuce,onion and pickle. My husband thinks Wendy makes the best chili. But I just have to complain about the cleanliness of the Wendy’s in Brookville, Ohio. The last two times we have eaten the dining area had a horrible stench about it, it definitely took your breath away and it was just plain dirty. Trash scattered about. The floor dirty and sticky. The condiment area was messing. It has been six months or longer since we have eaten there because of the filth. It makes me wonder how the employees treat the food the are handling. I miss not eating there. I hope that the conditions improve. We have friends that eat/ate their that also have issues with the cleanliness.
Without a doubt a Wendy’s has the best chili ever made. Purchase it often.
The only thing is. I would think that you would also make chili without beans!!!
I would think it would increase your sales by a huge percentage.
Please let me know if you might plan this in the near future.
The Wendy’s I go to is in the Champions Gate restaurant area between Tampa and Orlando, Fl .
I live in the Polk Country area close to Polk City,Fl.
If you like my suggestion let me know!
mrmhome@ aol.com
Mary Ruth McGough
Went into your location in riverview Florida on 301; not only did it take almost 30 min to get my food, your staff was standing around joking while the drive through was backed-up around the store. I was very displeased with the service and quality of food. I had to correct them multiple times because the order was wrong. Not one manger in site.
I’ve eaten maybe 1000 of your bergers and chicken
over the years. 9 out of 10 times I use the drive through. Today I went into your store staples mill shopping center at Glenside Dr.
it was horrible, the air was so thick I had to leave.
THIS IS THE NASTIEST RESTAURANT I have been in in a long time.
You guys need to know…
barry@ americanlockandkey.com
like to thank you so much for real lettuce, other have shredded core and all yuck !!
jr Bacon cheeseburger and chicken sand we had was so good ,McDonald’s charged us 50cent for no cheese and ex tartat, on our fish no more, even taco Bell has that yuck Lettuce..keep up the good work love your place. Mr watts Bradenton FL 34209
sued1945@ hotmail.com I go to Wendy ‘s in Bethel, Ohio. I love the food and the workers are friendly, but the last couple of times I have visited, I am unhappy with the drink machine! A couple of weeks ago I tried to get a sugar free Minute made drink. I like the lime axe, that was empty, but then I realized all of the sugar free minute mades were empty. The restaurant was busy so I just got water, but when I left I told one of the people working, We went again last night and they were empty plus even more of the sugar free drinks. I wanted to bring it to your attention. Thank you
Aloha Mr. Dave Thomas & Corporate Office,
I am jealous (as my mouth waters) of the article below. Please bring-back-Wendys Restaurant (closed over 1 1/2 years ago to KFC) to Kona Hawaii 96740.
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Wendy’s brings back fast food’s greatest burger
Kevin Pang @ The Takeout 5 days ago
Just a reminder that you really, REALLY should wash fresh herbs before using…
These are the best local bakeries in each state
© Photo: Wendy’s
Every morning on cue, our e-mail inboxes are filled with pitches from well-meaning publicists hoping to receive editorial coverage from your friendly Takeout writers. Many of those pitches are about deals and promotions happening at chain restaurants. Almost always, we pass on those, because A) we don’t want to be corporate stenographers, B) if we include one, where does it stop?
But sometimes, those deals cross the threshold into newsworthiness, and today, we’d like to inform you about one, if only because we feel it involves what is fast food’s greatest burger.
One year ago, I wrote an elegy to Wendy’s Giant Junior Bacon Cheeseburger—elegy, because it was only around for six weeks in 2017 before being discontinued. And it was, for the reasons listed in that piece, my favorite under-$5 burger extant.
An excerpt from that piece, about the original Junior Bacon Cheeseburger and why, as tasty as it was, felt off slightly:
There are several layers of crunch [in the original Junior Bacon Cheeseburger], imparted by the lettuce and bacon, which makes this not texturally monotone like the vast majority of chain burgers. Secondly: Beneath the beef and cheese, I’ve always enjoyed the straightforwardness of the secondary flavors, that of bacon and mayonnaise. In other burgers I’m a fan of the counterpoint bite that pickles, relish, and mustard provide, but I love that the JBC is void of those qualities, opting instead for a simple flavor profile more savory, smoky and rich.
But what has always kept the JBC from being a perfect fast food burger comes down to its component ratio. The buns—I’ve always found its steamier-than-usual texture appealing—is out of proportion to the scant sliver of beef patty provided. It is slightly too bready, too bun-reliant.
The Giant JBC solved that by increasing the proteins, thereby achieving that ideal sandwich balance. Takeout readers would later inform me I could still “hack” the burger just by asking for double patty, double bacon, double cheese—but I could never bring myself to say those words aloud at the drive-thru window. (I suppose ordering anything with the word “giant” in its name also chips away at your dignity.)
But this week, I received an e-mail from a Wendy’s spokesperson, who said that the Giant JBC was back temporarily (at least through the New Year), and that it would be part of a promotion that includes the sandwich, small fries, small drink, and four pieces of chicken nuggets for $5. (Not quite the 4-for-$4 deal now prevalent in fast food.)
Ultimately, we’re breaking from our editorial norm to tell you about this deal because, well, we think it’s a helluva deal for a helluva sandwich, and very soon the burger will be but a distant memory.
denos.kelli@ gmail.com wrote I visited the Wendy’s in Syracuse Utah 84075 at 11:04 pm mountain standard time where as we arrived to the business all the lights had been turned off. We got to the speaker and it took the person inside over 5 minutes to realize we were there. As we placed our order we asked for a chocolate frosty as they told us “the machine is currently not working” code for we have already taken that apart and cleaned it. As this has occurred before. It took them 15 minutes to get our food to us as if they had already shut every machine off. As our food was handed to us they handed old fries that were cooked twice or three times. A burger that had nothing on it. And chicken nuggets that were cold and unedible. The teenagers inside were obviously annoyed that we showed up and didn’t allow them to have the rest of the night off. This is not acceptable and needs to be fixed. Thankyou
ON October 28th, I received 2 orders of BURNT fries. I complained to the Store, Wendy’s website and Wendy’s FB page. (I didn’t bother to complain about the luke-warm hamburger with cold cheese)
Since the initial response (See below) NOT ONE VENUE HAS RESPONDED TO MY INQUIRES!
Locust (Store 41) Mon, Oct 29, 2018 at 1:05 PM
I am very sorry to hear about your experience at my Wendys I appreciate the feedback and will be discussing it with my team. We shouldn’t have to learn from theses mistakes at your expense though so if I could get your mailing info I would like to offer you some coupons to try and make up for it. Again I am very sorry for your experience. Jeff
I sent my address, NO RESPONSE. I requested a response 2 weeks later, contacted the website, completed a survey – guess what? NO response. So, I commented with pictures on the Wendy’s and individual stores FB page… and what? NO response. See a pattern???? IF ANYONE from your company review the comments on the FB page for this store they would discover this is a pattern for this particular store. Crappy food, apology with offer for coupons, and then NEVER send them. I get the impression Wendy’s is a Corporation delivering a crappy product with NO CONCERN for the customer.
Best place in Lake Wales, Fl. to get some watered down chili. 2nd time in 3 months. Stay away from Hwy 60 store
Hello, I wanted to let other people know that yesterday 11/19/18 I went threw the drive thru and brought to jr, cheeseburger’s from the Wendy’s in Pittsburgh pa . I ate one of the burger’s and it made me so sick that I vomited , had diarrhea all night I didn’t eat nothing before and I could not eat any after I just made a complaint to the cooperate office , waiting for someone to call me back . Truth be told I don’t know what good that would do I just want it on record right now i’m scared to eat something even crackers that is a shame I’m just watching right now to see if it gets any worse also to see if I need medical care , my body I week right now just an FYI to customer’s eating on the run .
I work right next door to the Wendys in Valparaiso on Morthland Dr. I am there frequently and it never fails that they screw my order up. I went thru the drive thru last night and specically told them they had messed upmy food the previous night could they please make sure it was right. I get the same thing every time I am there. Sure enough I get back to work and they forgot my Sawesome sauce so I had to drive back and get it because you can not go inside due to the remodeling. I go back tonight 10-28-2018 and order my usual grilled chicken go wraps with no sauce and lo and behold of course I get back to work and there is sauce on my wraps I tried calling for 30 mins with no answer so I go back over there the manager was rude but did remake my wraps. I am really getting fed up with the consistent mistakes. I understand people are human and make mistakes but come on it is literally every time I go there. FED UP!!!!! I will drive across town from now on!
Just went through the drive thru at 31150 Five Mile, livonia MI. One car ahead of me hadn’t placed order. I waited 12 minutes to place my order. Then waited 8 minutes to get order from pickup window. Observed three females working and a male standing and flipping a coin in his hand. Twenty minutes at a drive thru is excessive. My neighbor also tried to patron the restaurant and cars were lined up to Five Mile, at 8:30pm. Few hrs after me. She left without ordering. This locn has lack of management and poor customer service.
Is there a reason I posted this the other day and it continues to be under moderation?
Wow, Wendy’s. I’m very sad that you think it’s okay for your managers and crew members to treat autistic customers flirtatiously and with over the top behaviors, ask probing questions, make uncomfortable comments, and treat others, who aren’t “regulars,” like their money doesn’t matter. It’s a shame, when your food is one of the few restaurant experiences I can have. It’s also a shame that, when you are contacted and told that, for months now, a specific restaurant’s crew is making an autistic customer feel uncomfortable, you blow it off as “just trying to make the regulars feel at home,” instead of trying to understand the needs of said autistic customer. Way to be sensitive, Tom, Matt and Kortini at Wendy’s! I thought we had progressed, as a society, in our sensitivity towards those with special needs, but I can see, Wendy’s, that you have not!
My husband and I are sitting in the car for about 40 minutes before we got to the drive thru window. The line has go around the building. By the time we pulled up, there was an employee playing with her phone. Drive thru that takes 40 minutes is not a drive thru. I would have spent time in a restaurant instead. No receipt for our purchase either. This was the location in Wake Forest NC. Store 12430 Capital Blvd
Wake Forest, NC 27587
United States
Wendy’s is my family’s favorite franchise, but we live in a small but growing community. It is growing fast and we have SQUAT for restaurant choices. I think you would benefit greatly if you brought your franchise to Elizabeth Colorado. The nearest store is 30 minutes away and no one likes cold french fries on a to go order!
Recently ..
I was at a Wendy’s in brick NJ
Rt 70 and jack Martin Blvd brick NJ
I walked in to the store and approached the cashier an older woman prob semi retired. And very short. Barely making clearance from the counter ..
I started to make the order , I looked down on the counter. There was what appeared to be a advertisement or coupon. So I picked it up. And the woman. Started to yell at me told me to put it down .. I said excuse me but I’m looking at this … I told you to put it down. Again she says. Put it down !!! Don’t make me tell you again
I wasn’t sure what to say back. So I took a breath and asked for the manager. The manager did nothing I told the manager how rude she was. The manager just smiled. Ok then. I then said ok. NO problem I’ll contact corporate. She did not care.
I’m actually very surprised to see how little she cared. And how they allow. Very Rude ornery employees
Customer service should be a priority
Definitely not at this Wendy’s. In Brick NJ
My husband took my daughter to the Wendy’s in Tecumseh, MI a few weeks ago. She came home so upset due to the Wendy’s signs on the building. I thought it sounded a bit dramatic, however today when I passed by and looked I had to turn around and pull in and take a few pictures to report. It is HORRIFIC! Looks like Wendy has been possessed and in a horror flick. Both of our children refuse to go back to this location due to the Wendy’s pictures. We have never seen anything like this. Pretty disappointing that its been allowed to be displayed and it is obvious its been like this for a very long time.
I would love to provide these photos to you. I am unable to attach any photos to this complaint.
I waited over 20 minutes in the parking lot for my 6 piece chicken tender meal like the guy said to do. I went in to ask what was taking so long and it took 5 minutes for someone to wait on me and the girls response for taking so long was that she was painting a penguin I asked what was taking so long and my food was sitting there for over 20 minutes because they didn’t know I ordered it? I’m so mad and I’ll never go back. And the guy at the drive thru window was so high it was disgusting he couldn’t even talk.
At the Petal, MS location today I arrived at the drive through menu and saw a wet sheet of paper with “cash only” written on it. Because I planned to use my debit card, I had to drive to the bank to withdraw enough cash to cover my order. Upon my return I decided to go inside to ensure the accuracy of my order. When I walked in I noticed a couple dining and how clean the lobby looked. As I approached the counter I had to wait until someone was called to take my order. The young woman that took my order was courteous and welcomed me to Wendy’s and asked for my order. I explained that I was using the Wendy’s app and wanted to use one of the deals, a half salad with any purchase. She asked me for my 4 for 4 sandwich preference and I told her a Junior Bacon Cheesburger, with mayo, onions and lettuce. She then asked me for the type of half salad I wanted and I told her Spicy Caesar. While standing there I pulled up the app and the deal. I showed her the code (108) and thought that was enough to redeem the deal. She didn’t know how to enter the offer so she left the register, walked to the back door, opened the back door and asked someone, I’m assuming management for help at the register. Two managers emerged from outside and walked with her back to the register and one of the managers asked to look at my phone. The manager said, “It’s not swinging. I’m not supposed to give it to you if it’s not swinging.” I asked, “What?” She pointed to a little red tag, at the top of the app, to the left of the number. “If it’s not swinging I’m not supposed to give it to you but I will this time.” Surprised, confused and upset I didn’t argue with her for fear of things going further south. After applying the discount I paid the balance and received my receipt. I asked for salt-free fries so the cashier instructed a cook to drop some fresh fries with no salt. She then handed me a cup for my drink. While grabbing my cup I noticed the counter was wet and while filling my cup with Coke I noticed the floor in front of the tea was wet and sticky. When I went back to the counter to get my order the cashier scolded one of the cooks for putting salt on the fries and told me that she had to drop some more. While waiting I overheard her explain to the next customer why they only accept cash. Soon afterwards I received my salad while I continued to wait for fries. The same manager that told me about my app gave me my food and asked if I wanted any ketchup packs for my fries. I told her no, she handed me the bags, turned around without saying thank you for coming to Wendy’s. As I left the lobby I was reminded by a raggedy piece of paper taped to the glass entrance door that “we only accept cash”. When I finally got home, I found out my sandwich didn’t have any lettuce. It’s sad but I’ve become accustomed to poor service at this location. Every time I go there I lower my expectations so I won’t be disappointed. If I do have a pleasant experience I quickly complete a survey to express my satisfaction, however this time I was not so lucky. Hopefully this feedback will be used to improve the service this location provides and its customers deserve.
Good food great taste always! Wish for a limited time or have a peoples choice decision with the old fashion French fries and the new style. This would be awesome for business to see what the people like more, and even bring sales up over a style of fry.
I went to the Wendy’s in Gambrills, MD today and the service was horrible… some 16 year old was left in charge and nothing was going right. He was clueless my order was incorrect he gave me a frosty without a lid. Questioned him and he said this is what happens when they leave a 16 year old in charge
I visited store 2608 N Hiawassee Rd Orlando Fl today Wed 9/12/18. I am in utter shock at how I was just treated. I drive up and the person taking the order asked me to repeat everything I said, I asked should I drive around so that he can hear me better he stated “no, you can just speak a little louder”. No harm he didn’t seem to have a attitude so I repeated the order about 3 times before he got it. I pretty much know the loudspeaker is on so all workers with a headset can hear me. He stated your order is $22.77… Who knows the conversation that was had between the workers before I pulled around. I say that because the second I got to the window the cashier Tamiya slams open the window and stated “it’s $20.77”! I mentioned to the cashier when ordering that I had a $2 coupon for my salad, so when Tamiya told me the total I’m assuming she had already deducted for the salad coupon, as sometimes Wendy’s workers ask for the coupon sometimes they don’t. I give her the card she mumbles something and closes the window. Came back to the window and says “here you go”! I’m still holding on for patience, so I simply get the card and the receipt and she closed the window. She charged the card $22.77, so when I saw someone who looked like the mngr (different shirt) I waved and told her the cashier never asked for the coupon and I gave her my receipt, the card and the coupon. The lady who (was the manager in fact) closed the window and I’m assuming discussed the situation with the cashier, comes back and hands me $2 cash but leaves the window open this time as she goes to gather my food. Tamiya is fuming like really taking the situation personal. The manager hands her the food to hand to me and could you believe this young lady smacked her teeth and stated “SHOULDA GAVE ME THE XXXXXING COUPON! HERE”! I’m really having to look around in my car to be sure this is not a dream. I asked her “Are you talking to me”! She smacked her teeth, rolled her eyes and closed the window back with my food! I had my children in the car so I’m sure this could have gone another way. The manager must have heard her as she was literally standing right next to her. The manager opens the window and trys to hand me the food. I asked her did she know what the cashier just said. She asked what did she say. I told her, she says hold on and closes the window. When she opens the window i can heart Tamiya say “NO I DIDNT, and folds her arms! Clearly i must have been dealing with a child, yet and still I could not believe that was said. The manager who’s name was Tisha/Tasha says I will get her, and says the manager of the store will be back in Friday she would mention it to him but I could call on my own and speak to him as well. I am so frustrated at this point I should have asked for a full refund but I get the last of my food and leave. Get home and realized she never me the drinks! I call back to the store and the manager says “I told her (Tamiya the cashier) , you shouldn’t have said that and that window was open, and even if you wanted to say something you shoulda waited until she left”. (I guess that was her apology on behalf of herself and Wendys, as she never once said sorry when I was there) she went on to say “oh you know what I’m sorry about the drinks they sitting right here at this window I forgot to hand them to you, you can come back if u want and I will make them fresh”. I say to her you know I actually can not eat this food I will like my money back. She says being that you had a large order and you have already left with the food I am not authorized to give you a refund only the GM can do that, but you can call him when he comes back I believe it will be around Monday next week. (What!) so I state, I understand what you are saying but how likely am I to get a refund in almost a week as I’m not gonna hold on to this food. She stated he (the gm) will have no reason not to give me a refund, as she has already told him of the the problem in the drive thru. She asked me to hold while she checks the schedule to see if the GM (Roy) would be in sooner she comes back and states “oh you know what yea he’s gonna be here Friday call around 10a he gets in at 7am but he will be busy in the early morning so around 10a. So it’s Wednesday I have to wait 2 days to receive a refund and was treated like crap. Needless to say that is the last time I will ever visit. For some odd reason this is tolerated in this establishment some how as Tamiya had no fear or care to speak to someone in that manner.
it seems to be a habit in Wendys stores that you hire people then you refuse to pay them ,,,,the is illegal by the way and you as the corp,. office of these franchises should pay more attention to your people who own these stores….this could get real nasty if this continues to happen…this happened in your Niceville store just today sept 12 .18…needs to be taken care of immeditely would hate to see your store in the news for this …but if this practice dosent stop that is just what is going to happen ,,,there will be lawsuits filed and you know the media they love a story like this.
My granddaughter worked for the Wendy’s on us 29 in Athens GA this summer for 3 weeks she was never paid and each time we call we are given the run around we have sent family to the store to no avail. called customer service no help. Called Wendy’s corporate office today and got this really nasty lady who told me it’s not her concern this store is a franchise.
I guess we have to file a lawsuit in order to get 3 measly checks
I am very disappointed that the Wendy’s in Altoona and Duncansville in PA are placing political signs at their businesses. These signs show support for every PA Republican candidate running for a major office. I hope that the corporate office does NOT approve of the owner of these Wendy’s doing this. I will no longer patronize these Wendy’s restaurants until these signs are removed. I am not alone on this decision. Wendy’s is insulting nearly half the population in this area. Shame on Wendy’s!
Could your company check on property in Brooklyn Michigan to have a Wendy’s in this town very close to MIS ( Michigan international speedway ) there is only1 hamburger place.this is a great opportunity ..property for. Sale use to be a burger king.. Vacant lot now…
My receipt says it has a free offer on the back of the receipt but there is nothing on the back of the receipt. It is blank. I went on the Wendy’s website and got a confirmation number for something free but I have no idea what it is because the back of the receipt is blank!!!!
I stopped by Wendy’s located at 1648 Hendersonville Rd. Asheville NC 28803 around 11:15am on 09/01/18. I ordered the son of a baconater meal at that time of day you would think it would be fresh. The bun was hard and was not hot at all, not even warm. The French fries were horrible they were cold and taste like pure grease. Someone may want to change the oil in thre fryers. I ate 4 fries and 1 bite of burger it was absolutely horrible.
Wendy’s interstate 15 exit 325 we went to eat there at about 6:30 last night and went back this morning for coffee the french fry holder where they put the French fry’s after they are cooked take tand put them in the little containers was filthy last night and this morning it had not been cleaned and they were already putting new fries in it .It looked as though it had not been cleaned in weeks If I were Corporate I would fire all of them there is no excuse for the restaurant being so filthyEven the floors were dirty and the tables last night and this morning and there’s no phone number anywhere in the store for corporate office so I suggest you not eat at exit 325 off of interstate 15 at the Wendy’s
Worked at Wendys Owosso, Mi. till 08/08/2018. Worked all the O.T. they threw at me that was OK. Then I injured my hand. Have pics of how swelled and swollen it became. When I went to the managers office to make an incident report, I was immediately terminated and threw off the premises. I did become angry at not being able to file a report and police were called. Guess this is how Wendys handles their injuries. People there were also very rude and cruel at times. I agree I am not made the same as everyone else or popular with my team but not a reason to treat me differently. Maybe this location has had its limit of injuries or comp. issues to allow another incident report to be filed. All I want to do is make an honest living and be treated fairly, equally, and as a member of the team instead of an intruder. Thank You for listening.
We went to the Wendy’s in Covington, Louisiana (store #3458). We will never go back. The person at the drive through window was so rude. There are too many other fast food restauranta that we can go to and not be treated that way.
My wife and I decided to grab a bite to eat at wendys, big mistake!!! The chicken strips were like leather I’m sure they had been in the fryer twice. The service was almost nil, two people behide us left.I wish we had done the same. Unfortunately it was take out ,I would have asked for my money back!! Not happy ,to many other places to go !!
Hello Bayown Tx Wendy’s
Went inside to get some food. It was approximately 330 on Sunday 7-30-2018. No one was at the register. Then a employee walked up and had her purse on her shoulder. She did not say anything to me and I thought she was leaving for the day. She was looking at the register and I then I thought maybe she was clocking out. 2 minutes later a manager or at least someone with a headset came up and she did not even say hello to me…, just stared at the register trying to figure something out. I stood there for a minute and they did not look at me but were looking at the register trying to figure something out. … just a note here: it did not seem like some merging serious because they seemed relaxed and were smiling. They just did not bother to notice me. I decided to leave and when I got to the exit, I stood there for 20 seconds and the two employees remained fixated on the register yet still never notice me come in or stand in front of the register or leave. When at the door a customer getting a drink saw me just standing at the door and call to get their attention but I never was looked at. I walked past another employee who was bringing in the trash cart and said… “no one waited on me” and she did not say anything either. What happened today? I tried to call but went to voicemail. My experience with Wendy’s in Lafayette La… on Johnston street is so much better.
Please put a Wendy’s in the far northwest Las Vegas. I would love to see one near the new Smiths market place on Grand Canyon, and Skye canyon park dr.
I had went to wendy’s on powers and constitution and ordered a kids meal and 6 sides of cheese sauce for my daughter. When we had went up to the window to pay the manger Patty told us because we only ordered a kids meal we couldn’t have the 6 cheese sauces we ordered then we had looked at the reciept and she charged us for all 6 of the cheese sauces so i asked if she could either give us the other cheese sauces or refund us our money and she didnt believe we got charged for all of the cheeses and snatched the bag of cheese from another employee to make sure we werent lying and gave an attitude to us. Our daughter is only 5 and loves the cheese sauce ive never been told our daughter cant have that much cheese it was the worst experience we had. Very poor customer service!!!!
On September 12, 2016 while traveling to Portland Oregon from Las Vegas Nv i purchased a Wendy’s double cheese burger from the Las Vegas airport. I didn’t eat the burger until i was on the flight. While eating the burger i bit down on something hard which cracked my tooth,that i realized later when i arrived in Portland. When i returned to Vegas i visited my dentist who repaired my tooth at 800.00 dollars later. On October !, 2016 I reported this incident to Wendy’s complaint section I was contacted by a person named Zoe,who relayed my complaint to Attorney DANIEL RAINO, who dismissed my case because he said dental care took place after the incident . I sent him proof of my flight information, and the dates of my dental procedure but he chose to ignore my information.. To this date i have not eaten a Wendy”s burger which i truly enjoyed. This information is still on my computer to this date.I only wanted compensation for my tooth repair. I am a retired law enforcement office and i know you receive millions of false complaints but my is real.. Thank you.
! am going to just leave this here. This is the letter I received from one of your general managers.
Wendys 1934
Wendys 1934
Sun 6/10, 12:15 PM
You
Good Morning David
My name is Junelle Samson and I m the General Manager at the wendys location you recenlty visited on 6/6/18,in response to your resent complaint ,i would like to invite you back to make this right a free meal of your choice on me at no cost to you.Again ,I apologize and hopefully we make this right ,looking forward to seeing you soon.
Thank you
Junelle Samson.
You want to know why Wendys is losing business? Hiring general managers with either a 2nd grade education, or who care more about their ‘Title” than their store.
First off, this “manager” did not take the time to read over their own letter to correct the multitude of errors. Giving away a free meal to buy off a deeper issue here is cheap.
I would have rather been told what was done to fix the problem of poor service and communication.
I went to the Wendy’s in Ridgeway, VA during lunch on July 11 and ordered a baconator combo and upsized it. I checked the burger before I drove off from the drive-thru and it only had two pieces of bacon broken into six pieces. I informed the guy at the window and he agreed that it wasn’t the correct amount of bacon on it and would put more on it. Seconds later the manager comes to the window and tries to convince me that they were whole pieces of bacon on it and it was correctly made. The strips of bacon were no longer than 2 inches long max and I informed her that if I wanted a Jr bacon cheeseburger I would’ve ordered that. I paid over 11 dollars for the combo and all I wanted was the six whole strips of bacon that it’s advertised to have and not have my intelligence insulted by a manager who insists that 2 inch long bacon is whole strips. Wendy’s usually has great customer service and the guy at the window did have it but the manager and another blonde who may have been a manager too don’t have it.It was by far my worse experience ever at Wendy’s!!!!!
Visited Wendy’s at 221 Weber St. N. in Waterloo on July 6,2018 about 8:15pm & asked for a Frosty. The male counter staff gave me a Frosty that was barely over half full & asked if I wanted a lid on it. I commented that I thought he should fill the cup up at least – which he did – after acting like I have three heads. I realize there is a Frosty promotion going on right now for 99 cents for a small one – which I didn’t know about until I got into the restaurant to order one. Just because these are on right now for just under a buck it doesn’t mean customers should only be given a half a cup. They should still look like they do in the pictures in the store with them overflowing with a curl of Frosty on the top of the cup and if they were being served the way they should be, there’s no way you’d even be able to get a lid on the cup. To serve less than half of what the photos represent is nothing less than false advertising…..and yes, that means even if there’s a promo on it. I’m trying to find out where to notify Wendy’s head office to let them know this particular franchise is doing this.
6/30/2018: Ordered two baked sour cream and chive baked potatoes for dinner. Both potatoes were brown and looked as though they had been cooked early in the day. Tasted horrible. Skin tasted like soap. Unable to eat. Worst ever.
Just left the White House Tn Wendy’s from drive thru and couldn’t even eat the food. It was cold and fries were cold and OLD. manager said she dropped them herself and knew they were fresh. Think she meant last night?
I just left the Wendy’s on Gate City Blvd in Greensboro, NC. It is unfortunate that the drink machine/ice machine wasn’t working and they were doing the best that they could. However, upon leaving there were XXXX roaches on the dining room floor. I wished I had noticed when I was walking in. Service too a long time too. My last trip for sure.
My husband and I were just at store 31 in Kingsport, Tn. We stood there st the counter for 7 minutes, which in fast food service is laughable. There were multiple people behind the counter, I counted atleast 5. One woman was wiping trays, but had just prepared three frosty’s for the people in front of us. No attendee ever said, “be right with you,” etc. We stood there with employees looking at us, even an employee in a black shirt, I’m assuming an assistant manager or manager. He never said a word. Poor excuse for a business. Won’t ever go back.
I read where you are supporting the Samantha B program by paying her show to allow you to advertise on it. I’m surprised that a company that has family values at its core would want to advertise on such a vulgar program. If there is any question this is regarding B using a vulgar term for a woman while showing a picture of a mother an child in the background.
I checked my debit card purchases and someone in my family had eaten at a Wendy’s 41 times in the past 52 weeks a quick glance suggests the average spent was about $10.00.
We will no longer spend money here until advertising is pulled from a show that uses the word c*nt.
Thanks
Nami B
After reading all the entries above, I feel like the consensus is Wendy’s has forgotten one important factor in maintaining their business – customer service- my experience is not unlike many that I read about above. I worked for a major telecommunications company even before Wendy’s was in existence, so I an am “original” Wendy’s customer, and I know a little bit about customer service. I have watched and experienced the steady decline not only in the service but the quality of employees. I know it is my choice to go to Wendy’s or go somewhere else and yet I continue to go to Wendy’s with the hope that I will notice a small change. I believe some of the problems can be addressed simply by a better training program. Also I think the managers should be held to a higher standard. I also know that along with change comes costs, but I always feel like you get what you pay for, in my case not so much. My complaint which was telephoned to the number on the receipt was due to the fact that I paid for two items that were not included in my order. The young lady who took the complaint was extremely respectful and seemed genuine in her interest to correct the issue. Two weeks have passed and no manager has attempted to call me. I have visited the restaurant twice since then. I remember sitting in the auditorium of our “telephone” headquarters and being told that we provided the “Cadillac service” but our customers were going to start to have to accept “the Ford” due to competition. Well, I know Wendy’s probably had to go through the same transition, but Wendy’s Ford needs some serious overhauling.
To Corporate or Customer Service,
Tried to contact someone at the 800 and 614 number to report that last week when I visited the Wendy’s location in charlotte,Nc I got salmonella from your chicken sandwich.
Since I couldn’t reach no one but a machine it’s apparently you do not care about your business.
Will be contacting the media and CDC about my illness I had for seven days.
Sincerely,Karl Henrich
I have been trying to email you but I guess it’s down. Anyway I would like to let the regional manager to know that your store #00004640 is really going down hill. Just about every time I go there they sre out of something. Like I ordered last night 5/1/18 @ 7:49 pm my order #3398. 2 SW Avocado salad’s and 2 large lemon aids. When they were handing me my food I was told they were out of the Avocado Ranch dressing. I’ve been there no chili sauce other salad dressings. Even salad’s. And they act like they could care less. They make me feel like they are doing me a favor by taking my order.
What is wrong with this picture???? Julie stopped at Wendy’s awhile ago and when she left she forgot her black leather purse, containing money and all of her identification. It included her driver’s license, work identification from the court house, home address, and phone numbers. Apparently the asst. manager at the time found the purse and sent an message to Julie on messenger, but because he was not in her friend list it did not come through. Quite awhile later Julie checked for a message from someone else and found this message. She contacted the asst. manager who told Julie that the bag was in the safe at Wendy’s. When Julie went to the manager she was informed that since Julie did not show up to claim the bag that they put the purse in a bag and sent it to the dump. This is a valuable purse, containing money, credit cards, etc. Julie complained to the manager, district manager, and corporate headquarters and was told too bad. All they had to do was make a phone call or drop the bag in the mail and it would have been returned. This just pisses me off and I would advise all to not leave your valuables at Wendy’s!
I want to say somethings about the wendys #5401 (Good food) when there is good people that likes to work together as a team , having fresh food, making it hot., but , there is people that don’t care . its a job to them. I was in a Wendys in Appleton Wi. for three days and It was so disgusting that the crew that works there is never clean, you see them with dirty aprons and when they speak its poor hygiene.. there is usually 3-4 workers there with there proper uniform. clean and with a good spirit.
I know they complain about each other. but there is a place for everything, .They need good Managers that help them achieve just saying
Dear Corporate Office,
My name is Karly. I go to Lassiter Middle School in Louisville, Kentucky. My friend Peytience called Wendy’s asking if we could put up a poster of calories burned in exercise with some of your menu items. They told us to call the corporate office. So we called you and you said we needed to talk to your boss. So you put us on hold. Then you forwarded us to Tammie Morgan’s phone and it went straight to voicemail. We left a voicemail. We need your response ASAP because our project is due next week and we need to know what you think. Email back to this email please and thank you for your time.
I can be reached at karly.richardson@ stu.jefferson.kyschools.us
Sincerely,
Karly A. Richardson
How long does a new employee have to work before getting their first paycheck?
Dear Sirs,
I wanted to commend the honesty of the employees at one of your stores. On Wednesday March 14, 2018, my wife and I were traveling to Savannah, Ga. On that day we stopped to dine at your Wendy’s restaurant at 12424 Hwy 56 Clinton, SC. Upon leaving and driving nearly 100 miles and 90 min. later, my wife found she had left her purse in the ladies restroom. We called the restaurant and they had already found the purse and put it in the office safe. They kept it for us until we could drive back and recover it. The contents of the purse were undisturbed. I wish to praise the honesty and integrity of all the workers at this restaurant.
AC
Bristol, Tennessee
I have 1.21 acres for sale (300′ x 175′ lot) at 1141 West Main St in Abingdon, VA 24210. It is zoned commercial and currently has a brick home on the property. It is located beside Pioneer Motors and across US Hwy 11 from the Enterprise Car Rental office,
Before listing with a realtor, I am asking for offers from businesses such as yours to purchase this property located on a major highway, near Abingdon, VA Highlands Community College, near exit 14 on I-81 and VA Highlands Airport .
If you’re interested, please contact me (678) 472-7880 or email wmrouse@ comcast.net for more detailed information.
Best Regards,
Lowry Rouse
I’ve been a loyal Wendy’s customer for decades. I always seek out your restaurants wherever I go.
This stops now until Wendy’s reforms its practices and buys only from ethical growers and insures that farm workers who grow your foods have fair working conditions.
Please reform now! Other wise you lose me as a customer and I will encourage friends and family to follow.
I just want to say how disappointed I am with the Wendy’s I went to in Miami on 79th street. HORRIBLE and I mean HORRIBLE service. It was so bad I went next door to Taco Bell and waited on their 35 min. Drive thru. Line. while no one was on the Wendy’s line, which is a shame. I hope you guys do something about that place because it’s sad. food was terrible and went right in the trash. sorry Wendy’s. I think there’s hope for that place too if it gets cleaned up.
Me and my husband went to Wendy’s in Seymour Tenn on Chapman Way in Seymour I order the food and watched them make our food with NO gloves on and touching all the food I think that is nasty because you don’t know were there’s hands have been I don’t know if we will go back I did say something but no one care that just made me sick to my stomach and I watched them make more food for other customers the same way with NO GLOVES on so please do something about it. I watched him wipe his nose with he’s hands and touched the food with the same hand and serving it to customers and we heard one say that they was not going to do the dishes but they can stand around and talk the store number is00007852 PLEASE DO SOMETHING about this we was very good customer we went about 2-4 time a week
The Wendy’s on South Michigan St. in South Bend Indiana, as gone down hill in recent months and the worst I have seen it. This use to be a quick stop even with cars lined up around the building and staff was friendly. Today (3/8/18 12:10PM) there were 6 cars in front of me and it took 25 minutes to get my food. Got the wrong drink twice even after going inside. Staff looked rough and cursing in the back making food. When opening bag there was a random piece of bacon just laying in the bag, nothing we ordered came with bacon. The food looked like it was thrown together with half the condiments not on the bun. Watched several cars behind us leave. This was our #1 go to spot and now cant say we will be trying it again any time soon. Hope someone can fix this location and quick, sad to see a great place fall apart so fast.
I drove across town tonight to get double stackers, but after getting to the only Wendy’s I was informed that they weren’t serving them because of a meat shortage, yet they had a large sign outside advertising them.
Needless to say I was not a happy person. I’m not crazy about Wendy’s as it is but did this at my husband’s request. Won’t be going back. That sealed the deal for me.
My name is Tyrin Evans; I am an assistant football coach for the 2017 Division II National Champions, Texas A&M University-Commerce. I am contacting in request of a sponsorship between your company and our summer football camps. Our summer football camps are statewide known and a big hit with high schoolers across the state of Texas. Camp With The Champs is our football tours that consist of 16 camps across the State of Texas. We are requesting “Wendy’s” to sponsor us this summer for our camps. Last year, we had over 3,000 campers that attended our camp. We provided shirts to our campers with our camp sponsor’s logos on the back of their shirts. We also will attach your company’s logo to our flyers that we give out to our area high school coaches. We also will post these flyers on all of our social media outlets. We also brought in over 21 Division I schools to team up with us last summer.
Our #CampWithTheChamps provides 2 levels of our sponsorship. The “Platinum Level” consists of $3,000 donation to our Lion Football Camps, with your business logo on the back of all 3,000 camper shirts. Your logo will be on our camp flyers that will be presented to over 1,000 high school football programs, your logo on our website camp page, and your logo will be posted ALL over our Twitter and Facebook page.
The 2nd level of our sponsorship is the “Gold Level”. The Gold Level consists of $1,500 to our Lion Football Camps, with your logo on our camp flyer that will be presented to over 1,000 high school football programs, your logo on our camp posters that will posted in every school, your logo on our website camp page, and your logo ALL over our Twitter and Facebook page. I hope that your business could team up with us and make this summer a one to remember!!
embarrassig . when u see a commercial on tv on how good there burgers are then u get there an order a burger as thick as a quarter. i ordered the mushroom brger with bacon an o rings on it it was discusting , ive taken a pic ogf the burger an an the comercial for a comparison, may be a laywer needs to see the its false advertizing for the meal u get an the money u pay. hell i can go to a sit down resteraunt for a cpl of dollrs more have good meal. the resteraunt i went to was in springhill fl on corzte blvd wed nite at 430 pm hope to here from coporate
We are from Ohio originally and have been going to Wendy’s for 40 plus years. So, you know how we must enjoy Wendy’s. We live in Az. (30yrs)now and over the past few years things have been changing and not for the better. The prices have been going up and the stores have gotten chinzeier. The stores that have opened here in Mesa Az in the 2-3 years are cheaper looking and smaller. The latest here (Apache Junction Az) is so small that you can’t get around the line to order and/or drink line. There were only 3 booths, the rest we all small two person tables; except for the long table and stools. The Wendy”s nearest to us (1/2 mile) service and food is so bad (cold) that we drive 2 miles further to go to better store. The chili has risen from $1.69 to $1.99 within the past 9 months; not counting when you made the servings smaller. Oh, the chili is never made the same. The same goes for your burgers. We would like to continue to to patronize Wendy’s (we will) but it will not be very often.
I live in Sacramento,Ca. I would like to know why your new Restaurant have the best food I have ever had and then after going back after about a month the food is not the same???
I would go back every day if I could get the same food I got when the restaurant was new.
CAN YOU PLEASE TELL ME WHY IT CHANGED??? Were is your new store so I can get
that great food again??? Every one I talk to tells me the samething…Boy would you make
alot of money if it would stay the same all the time. (Your New Stores)
Thank You for your time and sure hope you auwer this e/mail.
Charlene
Saw your newest ad on TV. Thought it was ironic since the last time I had a Wendy’s burger it tasted like the meat was rotten. Maybe you should’ve fast frozen it.
That was in early part of 1996 in Las Vegas when I was living and working there. Stopped in the drive thru. Finally pulled away and the burger was rotten.
Never ate at a Wendy’s again!!!
I as well didn’t get my reciept from the geneva oh wendys. Also as I waiting for mine and my 5 year old sons food all you heard about was the employees talking about walking around naked and having orgys. It’s pretty bad when your son looks at you and asks what a orgy is!. Is absolutely outraging. I asked for a manager to speak to, but of course one wasn’t available. This isn’t the first time I have had problems with this wendys either.
Ok….seriously…..Wendy’s on Dayton Yellow Springs Rd in Fairborn Ohio……NO RECEIPT SO I CAN’T DO THE FREAKING SURVEY, and what Is one of the things Wendy’s has that they are supposedly famous for…….ummmmm….CHILI?????? Well if you want some you can’t get it…..CAUSE “WE DON’T HAVE ANY CHILI”…….want a Taco Salad???? TOOOOOO BAD, NO CHILI. Who is not doing their job? Gotta be someone…..but I bet they still get their paycheck …… VERY AGITATED CUSTOMER, but of course I know y’all don’t give a flying flip cause you are gonna collect your paycheck and really don’t care anyways. WAY TO GO WENDYS, y’all had a bunch of winners working tonight.
PLEASE bring back jalepeno fresco chicken and ghost pepper fries. Vow to eat one every day! Spend $50/day on lunch for shop and this is what i need so bad! Taste buds are begging !
What happened to your value menu?
I live in Frankfort Indiana. I often dine at the local Wendy’s. However, I will never support them again. A couple weeks ago we had a young man OD and passed away. I seen an email one of the managers had sent to another manager making light of the death of this young man. I do not know this boy or his family but I am ashamed to think a life means so little to someone. The family needs help putting this boy to rest. I would think your coperation could help. If I were the people in the email, I would be owning Wendy’s. Just
saying. I’m sure no one cares but i also heard at least 10 employees quit over this.
Im so tried of going to our Wendy and not getting what we order.i have to work for my food.when i give you my money i like what i pay for. Like to night.i asked for a frosty, a jr cheese br. 2 frie with cheese. What got was no frosty said i did not ask for one got the jr cb no meat they thourt that was funny, got cheese no frys or bacon. On one the other oneit was cold. They told if i didnt like my order dont come back. I lost my money to night.
Wendy’s is wrong to not support the Coalition of Imolokee Workers.
Went to Wendy’s 00007889 they were completely rude the manger TD was rude they had a issue with me getting a cup holder I told him they were very unprofessional and he went on to say o well !! They then held onto my card and talked the whole time I ordering !!
I pulled up to the drive thru at Wendy’s waited about 2 min no one said anything I Than asked if they were ready for me to order the lady rudely said no I waited almost 7 min until finally I pulled up to the window informed the lady I was told to wait and it’s unprofessional to have someone wait so long she stated talking to someone i the back saying you told her to wait she Than asked me what I wanted not one time did she give me my total after I placed my order and I didn’t receive a receipt another lady that was dressed differently which looked like the manager gave me my drive (she had the head set on) than gave me my food she didn’t say have a nice day and kinda threw my food in my hand and slammed the window i had to honk my horn and ask for a straw and the lady gave me a nasty look before giving me the straw I made sure to inform the lady at the window they are very rude and unprofessional and need to change their attitudes she slammed the window in my face on top of that my food is cold and nasty the fries are not cooked and full of salt
Stopped by the Wendy’s in woodmere Ohio and the service was terrible. We were waiting in the drive through for Qp minutes before someone answered and there was no one in line. Before we could even order they asked us if there were any cars behind us when there was not. We started to order and before we could finish they told us the Total of just the first item we were getting not letting us finish our sentence. As we drove up to the window we saw them dropping our food on he ground and putting it back in the container and putting it in the bad. Being so disgusted we took the threw away the food.
Stopped tonight at the Wendy’s on Thompson road in Indianapolis, IN and the service was terrible. Not a single person inside and 4 cars in line at the drive thru I decided to wait in line as it is 5 degrees outside and 8:15pm. Our wait to get to the speaker was 15 minutes and after we ordered 2 cups of chilli, another 15 minutes in line to get to the window. Once we were up someone comes to the window and says “we are out of chilli and it takes 3 hours to make a new batch. I was going to come outside and tell you before you got to the window, but I forgot”. No offer of anything, but no chili for our dinner……. thanks for great service!
Store# 00002351 Penn Hills, PA: The order area was unclean (i.e. countertop heavy with fingerprints, crumbs, etc.) the condiment area was not stocked, food crumbs, ketchup drippings, straw wrappers everywhere and the drink dispenser looked like someone spit up in it. The casher (Lisa) was poor at best with her customer service skills. The young man putting together the orders had no clue what order went to whom. The person ahead of me asked for a refund. The kitchen was unorganized & unclean (fries on floor, etc.) Not Good!
On 21st of December we stopped at Wendy’s in Fredonia. The service was great! There were 12 of us and there was no problems with the food or service. NOTHING WAS LEFT OUT of our order. The employees were super pleasant as well! GREAT JOB!!!!!!!
My daughter was hired by Wendys on Monday, Dec. 4,, 2017 and when we got home we got a phone call of a death in our family. She immediately let them know. they said no problem. The next day, another death in our family. Funerals were Friday the 8th of Dec. She was to go in Friday at 4pm. Then Matt called and changed the time. He kept changing the time. Finally he said come in in the morning. She said ok. Lo and behold, he called and said come in tomorrow. Now he called and fired her. What is going on? You wouldn’t attend your families funeral? Shame on you. And she picked Wendys over another offer. Shame on you….i don’t like Wendys anyway….blah!
Dear Wendys, I was happy as always when I came home to enjoy my Wendys meal but today I found a PIECE OF PAPER in my Baconator Fries. I am very disappointed since QUALITY is top priority to this company. I am very saddend and disgusted as well. I do not plan to EAT here again since QUALITY does not seem to be number one . I would like to see some action in place to fix this debacle.
Went into store #00001393
Received our food on 12/2/2017 at the time of visit. Long story short I got to the last bite of my burger and happened to notice a dmall dead spider in my burger wrapper!
Brought it to the managers attention. He put his head down and asked”do you want another burger?” Ummm no I don’t!!
Then apologized and said that they just got done exterminating the store so that’s probably the reason as to why I had a dead spider in my wrapper. He takes my tray discards the wrapper and tells some of his staff. He apologizes again. I walked away and left!
Terrible. That is not ok! He seemed nonchalant about it. I’m sure if he seen one he would have went off!
So I am complaining to every place I can PLUS CALLING CORPORATE TOMORROW! Luckily I took a picture of it!
how come i can’t get brown mustard on a wendys junior cheesburger ? it seems to me that the fast food people haven’t ever realized that the milwaukee area eats their hamburgers and brats with brown mustard . thats why the brats at mc donalds never went over big you only eat a brat with brown mustard never ever with yellow mustard. yellow is for hot dogs if i remember right big boy had the browny lad burger with brown mustard . let this be an idea to boost your business and please give me credit for recommending this .
WE HAVE DONE WORK IN THE MILLVILLE NJ WENDYS FOR OVER 10 YEARS EVERY THEY ASKED WE HAVE BEEN THERE FOR THEM EVEN WHEN THEY HAVE NOT PAID THE BILLS AND BEGG US TO PLEASE DO WORK BEACUSE THE BUG MAAGERS ARE COMING AND THEY NEED TO SEE THAT THE STORE ITS TAKING CARED GOOD SO WE HAVE DONE IT FOR YEARS, WE CANT DO ANYTHING UNLESS THEY REQUESTED SO IF IT LOOKS BAD WHICH IT ALWAYS DOES IT COME BACK TO US, WELL LAST MONTH WE SHOW UP TO THE EGULAR MAINTENANCE AND THE NEW MANAGER COME OUT SIDE TO TELL US THAT HE DOESNT KNOW WHAT ARE WE DOING THAT ARE NOT PAYING US TO LEAVE THAT WE HAVE BEEN FIRED KEEP IN MIND HE WAITED UNTILL WE WERE ALMOST DONE THE WORK TO COME AND TELL US THAT, SO WE TOLD HIM WE DIDNT EVEN KNOW THAT NO CALLED US TO SAY ANYTHIGN AND WE ASKED WHY, DID WE DID SOETHING WRONG AND HE DIDNT AMSWERED AND TOLD US TO LEAVE, WE SAID WE NEED TOGET PAY I HAVE INVOUCES SINCE 2016 WE HAVE DONE AND BEND OVER BACKWARDS FOR THIS PLAVE AND THIS IS HOW THEY REPAY US, I HACE ASKED FOR THE OWNERE TO CALL ME BACK AND NO ANSWER SHE USED TOBE A DESECNT PERSON I DONT KNO WHATS GOING ON PLEASE SEND US THE PAYMENT TOTAL OF 1002.11 OTHER WISE WE WILL TAKING TO COLLECTION I HAVE LEFT MESSAGES AND DONE EVERYTHING I CAN TO AVOID THIS BUT YOU ARE NOT GIVING ME ANY OTHER CHOICE
So y’all make my girlfriend go to work and take tempetures when the store is closed?? Its thanksgivimg she needs to be home woth our kods not at work when the store is closed that’s bulls**t.
I worked at 1916 linden blvd and I was being sexual harassed by a manager Nate and consequently touching on me and I told my general manger at 00003934 and she didn’t do anything she been harrassing me throwing bleach on my work shoes and constantly cursing at me But Nate got mad when I was on the phone with my boyfriend And started talking very disrespectful and almost broke my nose by the office door in face. After i asked a question about my check
Please call me or contact me. Because my Gm. Just suspended me didn’t ask me what happened or nothing didn’t even write my report I soon go to the police
My question is, when did Wendy’s cancel the discount for Military and Police Officers? If it is true, WHY?….
WENT TO WENDYS IN MILTON ONT. ORDER TO BURGERS AND TWO POTATOS. GOT MY TWO BURGERS AND THEN IT WAS 30 MIN. LATER WE GOT OUR POTAT0S. NO ONE SEAM TO CARE . VERY POOR SERVICE. RC HOLLOWAY NOV 16 2017
Today I went to store #00000688 I ordered 4 for 4 the drink was a strawberry lemon drink that was totally unthinkable it was full of strawberry pits and all pulp water and ice this is the 2nd time that store has served me a drink like that I’ve been to other Wendy’s and had the drink and it was fine but that store the drink is never good.
VERY UNHAPPY CUSTOMER
Wendys in Swansea Ma. is horrible and management as well as employees should be replaced. Due to Diabetes I requested a large diet coke, this was confirmed twice when asked before receiving my order, young male handed me the drink with smirk on his face which now I do believe was due to him knowing he intentionally handed me a full large sugared drink. Due to not feeling well and having had nothing to eat or drink since prior day I began drinking the soda while driving home. My vision began to significantly decline to the point of having trouble judging vehicle distance and lights appeared as blurred starburst patterns, I realized that the soda had no diet taste and in fact tasted like fully sugared coke and this had caused my vision difficulties as well as the potential to cause me other medical complications. I filed complaint, store offered to give me two complimentary combos, I went in personally to pick up and manager spoke with me pretending to care about the prior actions. However when he went behind counter his behavior indicated the exact opposite, he appeared to be behaving offensively with his back turned facing his employees and at that point I knew how disingenuine he was. The food was handed to me and upon returning home it was discovered that burger was in fact hard as a rock and completely raw inside. This was malicious, and a blatant health code violation which could again seriously harm a customer and yet they continue to keep their jobs and get away with such actions. I immediately filed complaint and hope measures are taken to ensure they don’t think to ever do this to anyone else. As far as we’re concerned this was criminal to intentionally serve people raw meat as well as ignoring a specific needed request for diet soda due to a chronic medical condition. There is absolutely no excuse and fast food employees have no right to cause any harm to customers and their age is no excuse.
This morning I went to went on 13201 Kingston Ave Chester, Virginia for a 10 piece nugget, a large fry and drink. First I went through the drive thru. The girl came on the speaker to ask if I wanted to try the chicken tender combo. I said to her “no thank you”. I preceded to order. She said nothing else. It was complete silence for about 60 seconds. I decided to just go in, I’m thinking maybe the headset malfunctioned. I come in and the girl asked me was I ready to order and that someone pulled out of the drive thru. I told her that was me. She asked “Oh you wanted the nuggets? We don’t have any headsets right now”
I told her my order again. She got her manager to bring up the register because they weren’t booted up yet. He was on the phone while assisting me and kept giving me hand gestures for cash while he swiped my card repeatedly. Then he kept saying we don’t take card, only cash. When I told him I had no cash on me he shrugged his shoulders. No apology from him. I’m very disappointed in this Wendy’s. I’ll never go back there. He was completely rude.
We live in Philadelphia my daughter purchased a chicken sandwich from the location at 15th and Chestnut.THEY GAVE HER RAW FOOD. When she called to tell them they behavedb like they didn’t care. Calling health department on Monday. Will never eat at another Wendy’s again.
The one in Madison done me the same way!!!
The Wendy’s located at 3925 N Front St., Harrisburg, PA has gone downhill. I usually go through the drive thru but as there was one car there that was taking extremely long to order, I went inside. I had adjusted my visit times to early in the day as the gentleman that works the window in the evening is very unkempt. He seems to not only be lost most of the time but also could use a shave, shower and clean clothing. As I was saying about going inside this has now changed my mind about visiting this particular restaurant at all. The floor was full of food, I don’t mean a fry or two, and the other equipment was covered in crumbs. Someone needs to make a visit or the board of health may.
The Wendy’s Restaurant on Browns Hill Road, Pittsburgh, PA should fire everyone of their current employees including management and either close the location or bring in qualified, customer service oriented employees. On Thursday, 11/2/2017 at 5:35pm, I was in the drive thru for over 35+ minutes; when it was my turn to order the staff member was rude, did not listen and told me to “let me know when you make up your mind I don’t have all day”. I had my order written down and was reading from my order. I had several orders and was just going to pay for them all together. When I reached the window I asked for a manager, the person wrapping hamburgers came over, he was disinterested. there was a staff member who has long hair and was playing with all the while she was serving food. When I questioned this practice I was told “The GM saw her and said it was fine so GET OVER IT”. The staff member on the drive thru then said to the girl with the long hair, “there is some XXXXXX in the drive thru complaining about your hair being down. The staff member came over to the pick up window, gave me threatening looks and gestures, went and pulled her hair up and said to me, “Is this better for you XXXXXX”. At this point I left the line. I was going to call the GM the next day but after I seen that this behavior was the norm and not the exception I truly believed that my comments would not be valued nor validated. I will never again utilize this Wendy’s. There is one on Lebanon Church road, where they are friendly, respectful and your order is fast and correct.
bassor@ charter.net
My family and I just finished eating the worst meal of our lives at the Wendy’s in Lake St Louis, MO. The customer service was terrible, lady was rude, never say anything polite. You could tell she hated her job. Half my French fries were raw. Won’t be back
Went to Wendy’s Restaurant in Yulee FL #000008158 on 11-4-17 at 12:19 PM and got a Grilled Chicken Wrap and was eating it and there was something I could not chew up so I pulled it out of my mouth and it was a long piece of plastic. Took it back in to let them know and they did not seem concerned and did not even ask me if I wanted a replacement so thats why I wanted to give some feedback, since no one seemed to care!
On 11/5/2017 at 4:23pm I visited your store#3171 to order the $5 for Five. Your associate by the name of Erica, very rudely stated that they did not have it. I stated that it is on the board as a selection. And Erica stated again, very loud and rude, “Yes, but we don’t have it”. I thought that was extremely rude and she did not apologize for not being able to accommodate my family and me. She also did not make my burger with all the fixings, as I requested. Thanks for listening.
On 11/5/2017 at 4:23pm I visited your store#3171 to order the $5 for Five. Your associate by the name of Erica, very rudely stated that they did not have it. I stated that it is on the board as a selection. And Erica stated again, very loud and rude, “Yes, but we don’t have it”. I thought that was extremely rude and she did not apologize for not being able to accommodate my family and me. She also did not make my burger with all the fixings, as I requested.
I was asked my name for my order….
I refused… I was told I must!
I said number one to avoid giving my name! I was told to give a real name!!
I said Steve…and if Steve were your boss Steve would fire you because you just made STEVE LIE!
I want nothing….just letting you know due to your rude policy I will NEVER BE BACK!
I live in Decatur, GA and I visited the Wendy’s near my house on Flats Shoals Pkwy. My husband and I get there stand in line behind 3 firefighters, and a lady with one child. It took 25 mins for everyone to get there orders taken then another 15-20 mins for us to get our food. I ordered an Apple pecan salad and 6 piece chicken nuggets. The lady that took the orders was trying to make sure everybody had what they needed in there bag but I guess that was taking to much time for the male that was helping. He tried to hand us our bags of food but didn’t ask what kind of sauce I wanted for my nuggets so before we took the bags I told him I wanted sweet and sour sauce. We left got home to eat and there was no pecans or salad dressing in my bag! At this point I am livid and tired and hungry so I called up to the store no answer. Needless to say I did not eat. I will NEVER go back to this Wendy’s again!
We went to the Wendy’s @ 3300 Freedom Dr Store #00003334, ordered the four for four and jr cheeseburger deluxe with no cheese no mustard, our order was completely missed up, my jbc had lettuce, tomatoes, and mayo, I said only mustard, fries had salt we said no salt, jr cheeseburger deleuxe had cheese and mustard asked for no cheese and mustard called the manager Tara told her what was wrong with the order and Tara wanted me to bring my kids back out I replied no, Tara was so rude asked who is the general manager no response PHONE WENT SILENT! I did not try to call back but WILL NOT EAT THERE AGAIN< WILL LET EVERYBODY KNOW THAT THEY ARE RUDE !!!!!!!!
Family went to Wendys in Paoli, IN. In the drive thru, ordered 4 meals with 2 burgers having specific items not to be listed. Received our orders and 2 out of 4 orders were wrong. So we had to get the 2 girls at the windows attention and when we told them these were incorrect. One girl rolled her eyes and just took them back and other girl tossed our so called fixed bag into car window then slammed the window giving us a dirty look. No apologies or anything. No further conversation out of those rude employees. To top it all off…order was STILL wrong. But they wouldn’t come back to window so we left. This particular wendys always gets your order wrong..so yes thus was expecting honestly. But I have not ever had this kind of service before and I am baffled and never attempted to reach a corporate office due to rude employees before now. I am so upset at the way my family and I were treated that we will no longer support this brand.
Last Sunday my wife and I went to the Waynesville Wendy’s for dinner. When we got there we were the 2nd people in line. We stood there for approximately 10 minutes waiting to order. The boy took the man’s order in front of us and then disappeared leaving us standing there. When he came back we placed our order. My wife request n cheese on her burger. We waited with the gentleman who ordered ahead of us for 20 minutes for our food. The gentleman who placed his order before us said it is always like this at this Wendy’s. We had never eaten there before even though it is the closest one to our home. When the order came there was cheese on my wife’s hamburger, our hamburgers were dry and hard and our french fries were like rubber and cold. Not wanting to wait another 20 minutes we just ate it. By this time there were about 30 people standing in line all complaining about the length of time they had to wait to order. One couple walked out. This was the very WORST WENDY’S WE HAVE EVER BEEN TO. Yesterday we drove to Newport, TN. We ate at Wendy’s #00005435. What a difference. Nice juicy hamburger and steaming hot french fries that were crisp. Also the employees were very friendly and willing to help when the soda machine decided not to give us any soda. W ordered the same thing we had gotten in Waynesville and it was like night and day. Wish we lived near the Wendy’s in Newport instead of the awful one in Waynesville. We will NEVER go to Waynesville Wendy’s again. The meal we ordered was the Giant JBC Meal.
Went to Wendy’s in Portland, Oregon today and specifically asked if hey had any FRESH baked potatoes. Was told, OF COURSE. Got the potato and it was old, disgusting, and inedible. When I went to the counter to request a new (actually FRESH one – this time) I was told that I would have to pay for it. So ridiculous and demeaning. I won’t be revisiting a Wendy’s anytime soon.
I visited store 7964 at 826 East County Line Road in Ridgeland, MS on 10/7/2017 @ 11:20 am. I was ignored by the staff. One employee walked to the counter and got cookies out of the cookie bin and made a very conscious effort to avoid making eye contact with me or my husband and never said, “I’m sorry for your wait” or “I’ll be right with you.”. I have never been treated so horribly in a fast food restaurant. There seemed to be too many employees in the kitchen, they were literally tripping over one another and laughing and having a grand ol time. The dining room was empty and there were two orders ahead of me being filled at the other end of the counter. I was very disgusted by the service aspect of what appeared to be one of the nicest Wendy’s I have been inside. The customer service was worse than horrible and honestly I have no idea how they have maintained the franchise. Absolutely pathetic.
I work for wendys in Genesee county MI and i tell you everyone that works treated like crap! I have work for this restaurant for about 7 years the past year has been worse! Many managers are underpaid many dm are over paid to do nothing but send emails. There are going to be several managers leaving soon because of the they treated this company is going down
I had a very bad experience at the Wendy’s in Lawton Oklahoma their facility was a mess and the bathroom was awful I wouldn’t even use it! the food was terrible it was cold the fries were cold I had too keep going back to get my order right? after the second attempt they got it right the cashier was looking around like what the hell do I do next she was so dumb founded Iam surprised that she took an order the manager act like she didn’t even want to deal with me! ????? I WILL NOT GO BACK
Iwas at wendys on west ave in jackson michigan. I drove 15 min to get there ordered a apple pecan salad with no bleu cheese. Drove another 15 min very excited to get home to eat, only to open my salad to find bleu cheese. Normally wouldnt complaine but i am highly illergic to dairy. When i opened the container i breathed in the cheese. Now i have hives and am itchy. And to top it off im still hungry but i know im not wating my money at wendys again cause they could have killed me.
I am an employee at the Wendy’s in Lakewood, NY. my manager has paid me late TWICE! When I call ask for my paycheck she says there a week behind in payroll.
I just left from Southridge rhl Blvd location (south Charleston, wv). I ordered a baconator combo and my burger meat was raw and bloody I called and told the manager about it and she was like what do you want me to do about it. Denied refund and replacement of my food even after showing her and having receipt.
Sirs; At 6:22 PM, Iwas in store #1144, 4100 N. Tamiami Trail in Naples, FL. Knowing that it was NOT yet season here I expected the normal, great meal. I ordered two “meal deals”, paid, & went to get my drink & ketchup for my fries. IT WAS NOT CROWDED & ONLY THREE WORKERS (?) SEEMED TO BE THERE You have two ketchup dispensers, both empty. You have a shiney new coke product dispenser but, NO ICE. My tray was sitting on the counter, with only cold fries on it. I went back to the filithiest mens room i have ever been in. I deceided to wait. I RECEIVED MY MEAL (?), A REALLY GREAT jbc, COLD FRIES W/NO KETCHUP, COLD CHICKEN NUGGETS AND MY CMB SM FREESTYLE W/NO ICE. WOW! I CAN NOT BEGIN TO TELL YOU HOW MY MEAL & EXPERIENCE WAS. YEP, YOU CAN BET THIS DUMP WILL BE ON MY LIST TO TELL OUR SEASONAL VISITORS ABOUT. THE GOOD NEWS IS I LIVE DIRECTLY BEHIND THIS STORE #1144, WALKING DISTANCE. I CAN NOT BELEIVE YOU ALLOWED THIS STORE TO GET THIS BAD. THESE PEOPLE HAVE A NERVE CASHING THEIR CHECK.
I went to the Wendy’s at NW 36th & May ave in oklahoma city it was the worst burger I have ever had the meat was so old and dry when bit in to it the meat crumbled no juices it was terrible. I tryed calling and telling them about it of course they don’t answer the phone just like when you try to email Corp office it won’t send. This place has really gone done they don’t even care enough to talk to the people that give them a pay check I see why so many has closed a business is only as good as its leaders that tells me alot about the president you think you can get away with serving burgers that’s been sitting in the warmer all day you are wrong I’d rather wait a couple extra minutes for a fresh burger that’s every ones problem you are getting away from the Ole fashion way of doing things taking short cuts I bet you do eat a burger that’s been sitting 3 or 4 hours why do you think we should I own a law firm down the street from there about 3 miles we will never order from there again this is terrible for you to charge me for something like this and even more you have it setup to where your customers can’t contact you or the store I’m telling every one to stay away because you don’t give a damn about your customers if you don’t care find another damn job. I won’t be back not that you care you show how much you care by your product. Contact me if you got the nerves I dare you to show that you care…
I have never been so insulted
I went to the Wendy’s on Roosevelt Road in Glen Elly ant 6:45 p.m on sept 26th
I ordered a key chain frosty–and when I got to the drive through Wendy the cashier asked to see the key chain—I said it is on my car and I can not take it off unless I turn off the car–She said then I could not have the frosty. The person was extremely rude-I said–I can’t turn off my car–she said I am not asking you to turn off your car-just show me the frosty thing-I said it is on my key chain and myc ar is running–it is 94 and I am not turning my car off-She said again well then you can not have the frosty. How stupid–I order all the time from the Wendy’s in Carol Stream and Bloomingdale–and they all understand the frosty key chain is on my key chain—and they do not even question. How come this pain in the neck was having a fit–THEN I told her well I will let corporate know and she said go ahead and refused to give me a receipt (she also almost forgot our drink with our order but thankfully my son remembered he needed his drink before we pulled off–though my son was extremely disappointed to not get his FROSTY) I think she was extremely rude and there was zero excuse for this behavior. I have never been treated like I was stealing ==a stupid FROSTY–a kids size frosty for petes sake! She said she needed to scan it for the register–THEY HAVE NEVER EVER EVER DONE THAT__I felt bad for the cashier as she had no choice but to follow what Ailia said (not sure how to spell her name–I asked for it but her name tag was not visible so she told it to me verbally) She did not even seem to care when I said –this has NEVER happened before–and when I told her I was going to let corporate know. I just can not believe how rude she was!!
Wow, this Wendy’s needs a enima. Bunch of kids “workers” running around dropping the F bomb at each other. Yelling screaming. People that are off work going behind the counter getting things. The only responsible workers are the girl and boy working the drive thru. There needs to be a adult in charge. Service was awful.
At about 10:20 pm at Wendys over at 39 squire road. My husband and my son that has special needs went through the drive-thru and my husband told them to hang on a second because he was trying to figure out what my son wanted. The personal litetally yelled at my husband. My husband pulled up to the window and asked to speak to the manager. He explained what happened and the manager didnt want to hear it. The people working in the back girl was blowing kisses to my husband while everyone behind the counter was laughing and waving and making fun of my husband while that rude manager yelled to my husband to go somewhere else. What the hell is going on. This is how a manager and crew
Members act? This is aboslutely disgusting. This needs to be investigated look at the cameras . they all deserve to lose their jobs!! Absolutely disgusting behavior. Will never go back and ill make it my mission that everyone knows the story
Went to one of your locations last night in coventry RI, and received the totally wrong order. I didn’t get a receipt from the lady working the window, and when I spoke to the manager this morning be basically told me since I have no receipt there’s nothing they can do and hung up on me. Not sure if this is normally how you treat paying customers, but now I’m out my meal and my cash. Won’t be going back!
Had a bad experience at the SCHERERVILLE, IN. store. Just rude, ghetto type employers. Should I cry racism?????
I visit the Wendy’s at 11007 Reed Hartman on Saturday, September 16, 2017. While placing my order at the drive thru, the employees working (Female) the drive thru told me to “STOP YELLING”. Once I approached the window to pay for my order I asked for the Manager. The male manager was at the window and I told him about the situation. He simply said I have spoken to her and was sorry. My thing is, the customer doesn’t know if they are speaking too loud for the head phones. Why didn’t she turn the volume down? Duh. I went back the next day to see if she was still working there and long but behold, Miss “STOP YELLING” was still there working. I will never visit that Wendy’s again. The franchaise Owner should be notified and I hope he/she is reading this. Trying to contact Wendy’s Corporate office is a joke also. I guess customers can get treated anyway and nothing is done about it……..GOOD BY WENDY’S!
Like to relay how i was treated and not herd correctly. Surely there was an misunderstanding but how they responed was uncalled for. I used card and the girl didnt finish listening that i wanted to give her cents in change. Because i wasn’t sure of the exact balance on the card… I was having Phone problems (bad reception in this aera)
I tried explaining as she handed the card worh no receipt.
Her response” its okay” i said, its not okay.
She looked at me ugly with weird smile. She could have said the card went through with no problems. Instead i felt “How dare she” yes it bothered me the most. My response back was ” dont look at me that way because i will ask for a manager. ” so she would stop.
While i was waiting: she told her co workers that she didnt understand me about the card…. They all were looking at me as i was crazy with a wierd look, on their faces. Then Our buns on our burgers were COLD… So how can wendys workers be thoroughly supervised & incorporate future training on how to respond professionally.
refuse to deal with COLD burgers on top of any misunderstanding
Is Cororate responsible for their employee’s unehtical decision? Their behaviour/action is uncalled for
Location: green vally ranch, 4830 tower road,
denver colorado. ?
SMH on the Cold burgers, really!!!
Over 2 weeks ago I had an issue atWendy’s restaurant in Springfield Massachusetts . I reached out to customer care to inform them of the incident. They ensured me someone would reach out to me and compensate me for the incorrect order. I reach back out to them yesterday was on hold for 15 minutes tried again today was on hold for another 15. I decided to leave a voicemail and nobody had the courtesy to even call me back. It’ll be the last time that they get $9 for for a meal from me. I will take my business someplace else and tell all my friends to do the same. Extremely Disappointed that the service from the restaurant and the corporate customer care line.
Poor service and lack of professionalism are the trademarks of Wendy’s in Otay, CA. After repeated visits, my requests to have the Frosty filled to the top of the cup remain unsuccessful. On my last visit (and I do mean my LAST), the waitress ultimately sent a manager to the window. He said that it is their standard procedure NOT to fill cups to the top; furthermore, he said he wanted the name of the previous employee who did fill the cup to the top because that employee needed instruction. Cups are routinely filled about an inch and a half below the top, and they usually contain an air pocket in the bottom; thus, about a third of the product is missing. It’s bad enough to cheat on portions, but even worse to argue over it. Is it really necessary to skim off the top in order to increase profits? Wouldn’t you sell more in the long run if you simply gave customers what they’ve paid for?
Had lunch today at your store #5132 @11:53 AM 09/10/2017. I’m confined to a power wheelchair and I’m down to one good arm and hand that would be the left. Your Store employee Jennifer Davis, I’m guessing her I.D. #1014 was Pleasant and more than happy to help me with getting my food to the table and helping me with the opening of the condiments. Being in the retail business myself for over 40 years I know how hard it is to come upon good employees, I think you have a keeper with Jennifer…
– Steve Donahue Indianapolis, IN.
Visited the Wendy’s in Belmont NC 28012 I have never been so disappointed with the food!!! I remember the days when you ordered a single with cheese and got exactly what you see in the pictures that are advertised.. my daughter and I ordered burgers. Not only were they cold.. the cheese was not melted at all I had a quarter sized piece of lettuce on my burger hardly any mayo and the skinniest burger ever. It was absolutely TERRIBLE.. guess I should go another day besides right after the church crowd, maybe that would make a difference .. also tried rating a 1 star but it automatically went to 3 ..honestly doesn’t deserve any stars!! Yuck
Store #00004073
For Wendy’s to advertise “FRESH” they sure do not go by that motto. Chicken sandwich was dry and old. Fries tasted like they have been sitting there all afternoon. Will not be coming back!!!!
Store #00009847 Reseda, CA Complaint:
I spoke with the Manager Adriana once I discovered hair in my food I called her within 5 minutes of leaving the drive thru . Once I returned I was treated so bad she actually called all the employees to the door as she rudely argued with me and called me a liar. Then the coworker said Wendy herself put the hair in my food they were laughing at me and the manager referred to me as a XXXXXX. I returned all the food and was only given $7.20. Then Manager was speaking Spanish and they all start laughing at me. I am handicapped and I never in my life been treated like this. If you can review the camera at Around 9:20 to 9:45 you will see them arguing and laughing at me. Adriana told me F**k you call Corporate I don’t care you just want to eat for free. Here are the pictures. I requested the complaint number and was told By Adriana she will speak to her boss first and Maria said Wendy will deliver me free food and they all start laughing at me again PLEASE REVIEW THE CAMERA I am very upset about this. She is unprofessional I feel I was treated like this because I am African American. I had to request my receipt 4 times.
I have worked in food service for 31 years and I have never came across such unprofessional behavior as what I encountered tonight with the manager, Sarah at the Broad street Wendy’s in Fairborn , Ohio. I know that everyone has a bad day from time to time but this woman was down right rude. Apparently she told my son many times to quit being a XXXXXX and to suck it up and do his job which at that point in time was dishes. His hand has been wrapped in an ace bandage until swelling goes down to be casted and from what another employee stated that my son told her that he was doing his dishes and he told her that he would be a little slower in doing so. She again told him to quit being a XXXXXX and my son turned to her, unwrapped the bandage and rapped his knuckles onthe sink to show her that his knuckles were broken. Then he asked her if he was supposed to suck his ownself like a pacifier and not say anything when she repeatedly was calling him a little XXXXXX and lazy after he had asked her to stop it. This manager told him if he didnt like it to get off her line and clock off which he did. When I called the store to get her name and tofind out what happened, she immediately says to me, “I cant believe you raised your son like that!” I going to write him up on sexual harassment and just wait until my husband hears about this. She went on to say that she is a mother of 4 amd her kids weren’t raised that way. Your son is a grown man and should behave as such she further said. She had also threatened to call the police because my son rapped his knuckles on the sink. Now she not only put down my son but then she was putting me down. On raising my own. I am a proud mother of 5 sons. 1 of whom served 2 tours in Iraq. No other manager at this Wendys has ever had an issue with said son and a couple were very surprised at this. Calling me a bad mother in so many words. Calling my son a little XXXXXX that needs to suck it up after we just had 3 family deaths this past month and she knew it to the point she yelled in his face “Nobody cares”, is way over the line ! Telling me my son is lazy after she told me last month that he was a good worker is incredible ! Telling me that he is violent. I hear bad things about your corporate office not doing anything about bad employees but I really hope you do reprimand this person and investigate the matter. There were 2 other male employees that witnessed this tonight , Thursday, August 31, 2017. If Wendys doesnt care about what their managers or employees are doing then maybe 2 News needs to hear about it !
I’m writing here because i can’t find my receipt and I can’t find the right site to write this complaint. We stopped for dinner at the Wendy’s in Plant city FL, 2807 James L Redman. They were pretty busy and even got one of our sandwiches wrong but the manager quickly resolved the issue and I was was like wow that was awesome and she did a great job!! But as we were finishing our meal I noticed the manager come over to a sitting customer behind and say something which I didn’t hear but my girlfriend did, as i saw the look on her face I knew something was wrong so I asked what happened? She’s like can you believe she came over there with the most nastiest attitude and told the young couple sitting down that she didn’t appreciate him eating his Burger King in her restaurant, she said you wouldn’t take Wendy’s into Burger King and eat it? And she walked away, now ok yea I know it’s a Wendy’s establishment but the guy came in and bought dinner for his girlfriend and they both sat down and hike she ate her Wendy’s and he ate his Burger King. As a former Manager for a fast food restaurant I found this very wrong on the managers part I never had a problem with a customer coming to my restaurant with something else as long as they also purchased from my establishment. I was so upset I wanted to tell the manager that she was wrong for talking to a customer that way! But I didn’t want to start an argument, I did feel bad for the young man and I went over to him and told him I was sorry for how that lady treated him and that she was so wrong for doing that, he thanked me and said goodnight. As I look over what’s the manager doing? Right out side the entrance door and puffing away at her cigarette her second one since I was at the restaurant by the way, I was so shocked by the first impression she had given me then to everything changing. I love Wendy’s and there awesome food but I will never visit this location again and who knows when I’ll step in a Wendy’s again.
During Hurricane Harvey in Houston. The Wendy’s with 77062 zip code had a line with about an hour to hour and a half wait. When you finally made it to order, they said cash only. I told the guy it was not cool to allow these flood victims to wait hours in line without knowing it was cash only. He just blew me off. They should have had a sign that says cash only or someone out there warning these people. These people had family waiting for food at home. The grocery stores had a two hour wait to get in while raining heavily for almost nothing to choose from. Management at this store should be reprimanded
On 8/2/17 I took my friend’s son to Wendy’s, Ruckersville, VA at 7:40 p.m. There were 2 people ahead of us. We waited until 8:02 p.m. before being asked for our order by Crystal. We got our (not complicated) order at 8:12 p.m. There were more employees behind the counter than customers in front of the counter. When I joked with Crystal “is this FAST food or SLOW food?” she very aggressively replied “I am NOT apologizing!”. I think Wendy’s should coach their employees on their customer service skills!
After reading some other reviews, I am not very grateful that I didn’t have any experiences with XXXX roaches!!!
y phone number is 601-686-XXXXX home office can call me so far they have not been interested in what happened to me an my five year old grandson on 05-29-17 we went thru wendys drive thru an ordered a kids meal for a boy an I ordered a single with cheese an extra mayo ,tomatoes, pickles but I did not ask for the big flying roach added to my burger in which I ate half the bug an was told by liberty mutual insurance co that $500 was too much compensation for the traumatic experience of eating a roach wendys passed it off to their ins co an haven’t cared so just know when you eat at wendys you dine dirty the workers told me that it was not unusual for flies an knatts also to be in the food an the same health department inspector checks them 98 percent of the time they don’t care what they serve you at wendys I loved burgers but no more I get sick just thinking about wendys bug infested burger think about it a wendys hot an juicy single with cheese an a coach roach for crunch an they want talk to you they should personally oversee the claims process with their loyal customers or one time customers but dave Thomas has left a legacy of dining dirty watch out dismantle your burgers do not just bite into it search your chili be very careful but most of all stay away from wendys you want get ptsd very seriously disgusted with wendys home office they are as nasty as the bug infested burger I ate part of rev stevie fieldere
I had been craving Wendy’s for a lil minute pull get in line at drive thru now it’s my turn order a #1 with a coke and potato Order#5 with coke and a potato 2 double stacks small fry she give me my total 16.41 pull up get to the window pay then check my bag missing the single I say excuse I’m missing a single the young say lady hmmmm we ain’t got that I said that’s my oder #1 #5 she cut me off we gone have to charge you for that I say it’s supposed to be the meal what difference that I owe two managers fussing bout who gone train the no employee how he don’t got time in front the window young man scratching in his face with gloves on so the young lady charge me 4..57 for the single now I’m waiting 10mins now the burger ready they know where it goes the cashier say hussa through it to ballad up back smdh this the worse service ever most unprofessional I’ve seen in while get home the burgers dry potatoes skin burnt I’m so unhappy with this I want go to a Wendy’s for a minute specially when you really wanted that I live 45 minutes away from that Wendy’s I wasted almost like 25 $ I end up ordering pizza
Wendy’s in Canandaigua New York is awful the manager I believe was very young accused my son and I of inappropriate gestures to somebody I don’t know how that could happen we were in the drive thru we didn’t see anybody walking and that’s what he said the people were walking past our vehicle and we did that there was nobody there he told us even to go to McDonald’s next time there’s gentleman should have consequences I called him he answered the phone said he was the manager and when I explain to him what he did do us he was laughing he did Apologize but that’s crazy to do that to somebody we eat there once a month no because of this we will not be eating there maybe we will go to McDonald’s
Wendys has been a MAJOR disappointment !!
On August 5th I had the worst incident and was given NO help. My arm got caught in entrance to Wendy;s The door was hjeavy I could bare;ly oprn it !I am disabled & on blood thinners. My arm was ripped open !I lost a lot of blood & kids in there were wrapping towels around my hand . The Mnger did NOTHING to help ! Was cold had lack of respect !! I asked for a form to fill out & was told Wendys does NOT have injury forms !!! I called and spoke to a MATT >>> supplied all forms he wanted and as yet August 21 have called and called several times !!!!!!!! NO return calls ! WENDY’S ARE LISTENING TO THE PEOPLE ???????????????????? If we worth nothing then we all should avoid a place that doesn’t care about us !!!!!!!!!!SOMONE >>>> IN AUTHORITY ARE YOU LISTENING ?? Here is the person that said he would help>>>> MATT ! 1 614 7663975 !!!’
Since I can’t find a proper way to complain about this crapy fast food place besides a survey that does nothing, I’ll do it here. I understand it’s fast food , so it’s not going to be a Gourmet meal. When you spend $15 on food you expect it to be at least decent. I didn’t receive a receipt to even fix part of the problem. I didn’t receive the chicken nuggets I paid for which were for my child. The food we did receive tasted horrible. The fries were old and soggy, the sweet tea wasn’t sweet at all and tasted like the machine hasn’t been cleaned. My child even spit the fries out and he loves fries. The burgers even looked old, didn’t taste right. Honestly I want my money back especially since I didn’t get a receipt to even get what I was missing or money back! Was so terrible most got thrown away.
I really think ALL your employees need to have a college education!!!!!! Because Every wendys i go to cant make my hamburger right!!!!! I said hamburger… NOT cheeseburger!!!!!! How hard is it to read an order???? I HATE cheese and y’all ALWAYS put cheese on my HAMBURGER!!!!!!!!!!
My complaint is about the manager and service at your Wendy’s location in South Parkersburg, WV, located on Gihon Road.
My grandson and I went to the store and there were 5 customers(all one family and one which was an employee of the store) ahead of me. I patiently waited as they ordered a very large order. Then the woman who took the order(she later told me she was the manager) walked away from the register and began filling the large order. After several minutes, my patients grew thin, as did a couple of other customers who were behind me.
I asked for the manager and she informed me that she was the manager. I stated that she needed more help, to which she started making excuses without as much as an apology. It wasn’t as if she did not have the employees there(at least 6), but they seemed more occupied with the drive-thru instead of the dining room guest.
As I walked away, I informed her I would report her to corporate, which never fazed her. I called for my grandson to exit with me and she immediately went to the register and asked the guy who was behind me if she could help him. You talked about rubbing salt in a wound!
If it were my store, (which was very obvious she cannot manage properly and is untrained in people skills), she would not be a manager. With her attitude, she probably couldn’t handle the everyday chores of any work there.
My family and I visit this location often, but this was my last!
You need to make some kind of adjustments to your management situation at this location or you may lose more loyal customers in the future.
Extremely disappointed in the Wendy’s organization!
We have been a customer of Wendy’s since the first store opened many years ago across from Magic Mountain Amusement Park in Santa Clarita CA. Ben Amir opened that store and it was used as a training location for other Wendy’s stores. We now have several Wendy’s locations in our area from which to chose. Because of convenience we normally go to 24525 Lyons Avenue, Santa Clarita CA 91355 location. We just left eating there and the cleanliness of that location is positively disgusting. It has been that way for months. Believe me it is a real turn off. It just gets worse as weeks go by. It is not being maintained. The carpeting is so filthy that it is like walking on liquid soaked sticky carpet. Even though the tiled floor portion appears to look clean it is so sticky your shoes stick to it. The tables and chairs are never thoroughly cleaned. I feel like calling and reporting the unsanitary conditions to the health department. The place looks so run down and unappetizing. Every time I order our meals I have to ask for fresh hot fries otherwise more times than not the fries are either old/cold. The drink dispenser ice maker is always on the fritz more times than not and the diet coke selection is frequently empty. Sometimes something goes hay wire and water just keeps flowing through/behind the ice maker dispensing area. The soft serve is usually way to runny, like a thin milkshake. No one seems to have the brains to suggest giving us the cups to return to the counter to get good soft serve upon finishing our meal. Because the store is located by on/off romps to the freeway another really big issue is people pull off and to come into Wendy’s just to use the restrooms. They don’t buy a thing. We can sit there and count the people streaming in to the restrooms and going back to their cars. The high volume leaves the restrooms in undesirable conditions. One day a couple of months ago we watched a van with a family in it and everyone got out carrying bags of food supplies into the rear of the Wendy’s building. That was kind of a turnoff too. — Like they had gone to a swap meet to buy tomatoes etc. Someone at Wendy’s Corporate needs to “rattle some cages” PDQ!
I went to Wendy’s today on Willowcreek in Portage, IN. I dealt with an extremely unfriendly drive-through worker. The lady was so unfriendly it prompted me to look at my drink before consuming it. When I opened the lid there was a mucus like substance floating on top of my tea and to add insult to injury one of the chicken nuggets looked like someone had taken a bite out of it. I am highly upset and have been using every outlet possible to voice my concern. Service like this is unacceptable and I have taken pictures to prove it
Went to the wendys on south fort hood st. In killeen ,texas today saw 2 employees coming from the daquiri andsmoothies next door the food was totally horrible ,this is brand new store for poor food and really poor employees.
The service is VERY SLOW at #8611. You have two registers and most of the time only one is operating. The line just gets longer and longer. Occasionally both are operating but I have had employees tell me “we don’t run both together.” While customers are waiting? What? Why not? There is an ARMY of people scurrying around the kitchen; actually a lot of them look like they are just pretending to do work. What are they doing? Why is the service so slow? The one person taking orders is also filling them; in the meantime she is taking no more orders to get into the pipeline. The line of customers gets longer and everybody waits and waits and waits… Does the drive-through line get top priority while the walk-ins get pushed to the bottom of the stack? The guy in line in back of me today complained loud and long about the wait, the service, the lack of service. There is not a “place order” spot at the counter and SEPARATE “pick up order spot; they’re run together.
#8611 doesn’t even have a back door; they have to haul the trash through the restaurant and out the front door.
We visited Store number 0002998 on August 06
at 8 26 pm after
they were so unprofessional throwing good that we were going to take home to eat it was wrapped but still it was
Casey took our order the chili had already been put up for the
The music was so loud u couldn’t hear
disgusting we will be contact cooperate office
We couldn’t even eat it just thinking about it a waste of $15.96
After church today my mother, father and I went to one of the four Wendys in the city where they live for lunch. Right as we were going in a couple coming out said you will wait forever to be waited on. They had been waiting for over a half hour and still had not gotten to order. We thanked them and decided to head to a different Wendys. Well, to say the least, we didn’t have to wait to order but all tables that were available, had not been cleaned, they were out of lids, when I asked one of the gals working if I could please get a couple of lids, she looked out then turned to another worker and told her to go fill the lid dispenser. My mother had ordered a salad and told the young man who waited on us she wanted light french dressing, ended up with ranch. I once again went up and approached the same gal whom I asked for a lid and told her that we did not get the right dressing. I asked for the light french dressing and she said we don’t have that, when I asked if they had french dressing she looked at me said no and flat turned and walked away. So you cares about the customer? NO ONE CARES! Sad state of affairs, but so true.
Wendy’s is best known for their frostys so you would think they would have their frost machine up and running during business hours but they don’t.
I went in to the Lake Park GA location to be surprised by how bad the employees were being treated and degrated by a manager. She was yelling at this poor girl (who was just as sweet as could be) in front of us while she was taking our order. The cashier tried to continue to take our order while she is getting yelled at over asking will this be dine in or take out. The lady yelling could have waited until we were finished ordering and pulled the girl off to the side. I asked the little girl who that was and she stated that it was their general manager Shannon. As me and my husband set there trying to enjoy our meal all we could hear was the same lady yelling and being disrespectful to all the employees. I don’t know if she likes mistreating teenagers (as most were) or I’d she is just down right rude. Maybe someone needs to step in and have a talk with this general manager and teach her about customer service and how to treat employees. To me it looks like the little girl who again was as sweet and pleasant as can be could teach her something.
Dear Wendy’s of Richmond Road Lexington Ky store #00003624. I came through your drive through at 8:24 pm order #3735. I brought the “Crispy Chicken Sandwich” home to my 14 year old son and when he bit into the sandwich there was a metal wire inside the sandwich. ” I have attached photo to this post of the wire notice the breading”. We went back to the store and asked to speak to the manager and he said he was and we showed him the wire and he acted like it was no big deal and offered us another sandwich to which I stated that he needed to get the paperwork to make a claim about the incident only for him to say let me go get my general manager. the general manager came and took down my information and said that he would have it sent off to the lab in the morning. I figured I would come here so I could express what happened this evening so in hopes of it not happening again.
I just want to tell you one thing. Wendy’s is the only fast food market that I know of. who cooks are hamburgers fresh they need to take better care of their equipment and better care of their employees. because it’s one of the decent fast food sandwiches you can get in town or anywhere else. and we don’t eat anywhere else because of it. true your managers need some work. but you got good employees. And good hamburgers and other food. So please do whatever you can to keep your doors open I I hate McDonald’s and they’re dried hamburgers and Burger King’s Burgers sometimes taste old. so please do your best to treat your employees good and to keep your doors open I can’t tell you how many people I know feel the same way thank you Cheryl Summerlin Fort Myers Florida 33917 phone number 239 560 XXXXX don’t ruin a good thing
They didn’t make it 50 years acting like this. This is how the NEW Wendy’s owners roll! Perhaps it is time to change the name to something sinister like ‘Junkie Haven’ to reflect the ‘new’ service, employees, facilities, and even the food!
I work at Wendy’s in Coldwater MI. There is blantent favoritism there. We get told what to do and what not to do when the general manager is there, and when theyre not there. The back of the cooler and the back of the fryers have caked on grease and dirt. The ice machine is never cleaned out fully. Pop heads are washed with GLASS and multipurpose cleaner. They never clean under the drivethru pop machine even though it leaks. Most of the managers are realted to one another in one way or another. We never deep clean unless the big wigs are coming. Mangers disappear for long amount of time without anyone knowing where they go. Thats not even all of it. But i think you get the picture.
I visited a Wendy’s restaurant on 7/30/2017 at 4029 Poplar Level Rd, Louisville, KY, 40213 with my wife and a few friends to have lunch after visiting the Louisville zoo. We ordered our meals and sit down to enjoy our lunch. My wife had the Mediterranean Chicken Salad seeing that she’s on a diet. After a few minutes, my wife yelled “Oh my Gosh, there’s a fly in my salad”! I quickly took the salad to the cashier and showed her the fly that was in my wife’s salad. The cashier called the manager and informed her about my complain. The manager replied back and said “tell them to give me a few minutes and I’ll make them another salad”. I waited for several minutes because there were a lot of people in the restaurant. The manager brought me the salad and never offered me an apology nor did she made the meal complementary for the fly being in my wife’s meal that they served to us. I’m very unhappy about the whole situation because we’ve been valued customers of Wendy’s for several years and after what my wife experienced at the Wendy’s on Sunday 7/30/2017, she’s hesitant about going back. I took a picture of the fly in the salad if you’d like to see it. Thanks
My son went to the Powell Road Wendys in Powell Ohio yesterday July 29yh at around 1pm. It was a really hot day and he had not had enough water when he rode his bike to your store. A store employee recognized that he looked over heated and a little dizzy. Someone at the store got him water and some cool paper towels and sat down with him. He and his buddies then had lunch and when he felt better continued on their bike ride. THANK YOU! I appreciate that someone took the time to help and the initiative to do the right thing. I hope you send our appreciation and a thank you their way.
Date was the 28th…sorry
vickivollmer1124 at yahoo.com
To Whom it may concern,
First off I thought I sent this and it didn’t go. On July 12 my husband and son chose to eat at Wendy’s because that was my husband’s favorite place to eat. Well that is not the case anymore my husband will no longer eat at your restaurant. He used to think you’re Burgers were better than Burger King.well that is not the case anymore. well let me tell you on this day, He ordered double cheeseburger small fry’s and drink combo and a kids meal with a hamburger for my son. They were on their way out of town as they were munching on their food my husband bit into the burger and he thought it was going to puke he said it taste like rotten meat. It also smelled terrible. He did try to call you but got no answer so I decided to email you. The restaurant in question #00002508. I think that’s the number my husband stuff the receipt in his pocket. The address is 1519 S. Broadway, Minot, North Dakota 58701. Thank you for your time on this. Waiting to hear your response thanks, Vicki Vollmer
Wendy’s restaurant have gone down hill
Sent from my iPhone
My boyfriend and I went to Wendy’s drive thru around 12:35 AM. The first unacceptable interaction was the cashier taking the order as we repeated numerous times our order, then the cashier yelled at us that she heard us. The experience went downhill from there as we were told there was no “bottle water “, so we picked another option. After we paid for our food we pulled up to the next window where a gentleman handed us a water, but mind you the cashier clearly stated the business did not have any water. The gentleman the closed the window and looked in confusion, as to why we were still waiting. My boyfriend asked where was our food, with the look of confusion the gentleman asked for our receipt to take care of our order. Fifteen minutes later and still no food my boyfriend asked me was he being “punked”, like the MTV TV show that aired some tears ago. Finally, the food arrives and it’s COLD! The fries looked old the burger was cold and not edible. We asked for a refund because of the cirXXXXstances. We did not get an apology or “Customer service” to fix the promblem/issue. I will assume the manager had to give us a refund and when she came to the window, she handed us our money and then turn her back on us. We couldn’t believe what just happened. What happen to customer service/satisfaction. This Wendy’s will not receive my business anymore.
I came home after getting order in drive-thru and having to correct my order at the window twice. To get home and find that the Jr. cheeseburger was still made wrong, the extra Italian dressing I asked for( 2x) for salad wasn’t in the bag, and my 3 frosties were still wrong after explaining 3 times how I wanted 2 half/half and 1 chocolate. The only thing right was the fry.. I never get handed a receipt at this store. The male (Hispanic) manager was working the window, He even asked for a 2nd half/half to be made by the person making drinks. My frosties were sitting in the open window in 85 degree weather, so they were 3/4 melted and I live less than 5 minutes away from store at the most. I called the store to speak to manager and explained nicely what happened. Had to explain 3 or 4 times about what was wrong. He proceeded to tell me he remembered the frosty order part, spoke to someone in Spanish about the Cheeseburger, and then told me he would only fix the 1 frosty and nothing else if I brought the whole order back, I explained to him my child was sick and the frosty was for him and I didn’t want to run out my gas if he was only going to fix the frosty. Not one time during this part of the conversation was there an apology. I finally said, don’t worry about replacing just a frosty I wasn’t driving all the way back for just that, cause the order should’ve been correct considering all I had to do to get my food in the first place. I also said it’s not like I could get a replacement at another date cause you don’t hand out receipts at your store. I told him he should start paying more attention to orders so people aren’t disappointed with their food after driving all the way home.That was the only time I heard yes, sorry and nothing else. What’s even worse and the icing on the cake is, I start eating my side salad and find a hair in it, not mine for sure. My hair is not black in color . I had actually stopped going to this particular store due to the fact that they always leave something out of my order, food, silverware, extra requested dressing, something always. I felt disrespected by the manager over the phone, like I was lying to him about the frosties especially. I will not return to this store, 1 second chance is enough. I understand people try to get free food all the time, but I am not one of those kind of people. I certainly don’t appreciate being talked to like one of them. Very disgusted with your store at Richmond Rd. Lexington, Ky.
“I am disappointed that Wendy’s doesn’t have a policy prohibiting its suppliers from horrifically abusing chickens, especially when chains like Burger King, Chipotle, and Subway are requiring their suppliers to eliminate this cruelty. Please commit to the same comprehensive chicken welfare policy that dozens of other restaurant chains have already pledged to adopt!”
I ordered a number 1 from the menu in Mankato, Minnesota. After indulging in a couple of bites of the burger, I noticed that the meat was pink. I brought it to the attention of the clerk and she said they would make me a new one. She was very nice. I heard her yell back that she needed a new burger and to make sure it was cooked. When the burger was brought to me, the person said that sometimes they don’t cook their burgers all the way through. I’m a food service manager and the entire situation was a bit disconcerting, to say the least. While the staff was very friendly, I’m concerned that they are aware that the burgers are not always cooked through. I tried to e-mail Wendy’s and their contact form is not working. Wendy’s is off my list of fast food options.
I went to the Wendy’s on Fairfax Pike in Stephen City today, Sunday 7/23. We got there between 1-2. I had to follow the line with the brass poles where I noticed an older lady with red hair, I think her name was Elaine. She was very sweet and helpful with options/sections with my son’s kids meal. I ordered a meal for myself and for my husband. While I was waiting for my meal I noticed that she was overwhelmed with taking orders and the other workers were on there cell phone and being very rude. They were not helping her at all. There was a lady in particular that was very loud and rude-she has blonde hair and glasses. I was unable to see her name tag. Once the older lady finished taking all of the orders, she took out the trash and came back in and cleaned the bathroom. She still seemed to smile and wish us a good day. Shame on them for treating the older generation so poorly. I had to take the time to submit my observation because I would not want someone to treat my mother like that. The workers had that poor lady doing everything while they sat there scrolling on their phones mocking her. It’s absolutely ridiculous. I have no idea where the manager was but he or she needs to be more involved. I will not be stopping at that Wendy’s again. I guarantee that location lacks professionalism due to not having any camera’s, which was very odd. If you would like to contact me, please email me and I will reply with my phone number.
Its not just the elderly or that location. I work that position in Newton Kansas and get treated the same way. I even got thrown under the bus by my manager last night to the customers for taking too many orders when the runner was just standing in the back chatting and the fry station guy wasnt keeping up his job either for me to even fill orders myself
Why aren’t employees at the Salisbury, MD location receiving paper copies of their pay stubs or have electronic access to them, like Wendy’s is legally required to provide?
Been numerous times to store @ 1500 N College St. Auburn.
EVERYTIME burger is cold, fries stale even though I request ‘fresh hot fries’ ( and even during slow hours!). Personnel are friendly but for close to $8.00 I’d like FRESH HOT FOOD!! This time #1 combo. No onions ?♀️ Fries horrible
I GIVE UP. After 5-6xs I’ll drive by on way home and not stopping!
Wendy’s was GREAT when first opened but surely gone downhill, at least at THIS STORE!
I just recently had a problem at the Wendy’s in heath, ohio. Went of lunch ordered two spicy chickens dinners med. Well they was not made right it was the regular chicken with cheese. So I called in and they replaced the meal and the person at the window was very nice. But when I got home and looked at the replacement the chicken was burnt and dry. The fries was greasy. I was very disappoint, but did not call them. As I have never had such a bad experience at Wendys. The manager was Sophia and was nice as well. Considering never going back to Wendy’s again.
You should make a orange cream frostie
Hello I’m a little disappointed at the professionalism Wendy’s has shown me so far. I was expecting to be pay the first five days I worked. It was on 7/9/2017 from 5pm-3am, 7/10/2017 5pm-11pm, 7/12/2017 5pm-11pm, 7/13/2017 5pm-11pm, and 7/14/2017 5pm- 10:30 pm. that’s almost 33 hours I worked not even accounted for. So apparently there is no money on my card from the first week and who is doing payroll not sure. I would like to have what I worked for sent to my card. I would like seek further actions on this because Im loving the experience of working there and hate to have to quit for this. for unpaid wages. the store is 2600 Odgen Ave, (630) 820-3641, My name is Jon
I would like to share an experience I had last night at one of your restaurants located at 5472 N Harlem Ave, Chicago, IL 60656.
I drove up to the drive thru speaker to order someone came on over the intercom and said
“what’s your order”. I began to place my order I said I would like 4 for 4 the woman said “what kind, what sauce and what drink” a JBC, honey mustard and a coke. I had two more meals to order she came back over the intercom once again and said “what sauce, what drink, I again said honey mustard. She then said come to the window. I looked over the order on the screen before driving up and I seen it said barbeque sauce. I spoke into the speaker and said I would like honey mustard not barbeque sauce. There was no response so then drove up to the window.
When I got to the window she flung open the window and said 18.16. I was not greeted and I was given the same attitude I was getting over the intercom. I then told her I wanted honey mustard not barbeque sauce. She said “ I heard you the first two times” and slammed the window shut. She came back to the window and nearly threw my bag and 2 drinks at me and slammed the window shut. I didn’t receive my third drink. I looked back into the restaurant and there was someone else by the window I waved and said I was missing a drink.
The women who had taken my order heard me and poured a drink without ice, passed it to the man to hand it to me and said “now get on out of here XXXXXX”!!!!!! I looked at the man and asked him to speak to a manager. The man said “I am the manager”. I asked him what was the woman name, as she stood right behind him. He said “I don’t know her name”. She then started yelling over the man and said “it’s on the receipt you stupid XXXXXX”. I asked the “manager” if that was acceptable behavior and if this is how they conduct business and treat their customers. He said “I will talk to her”. I told him I would be calling the corporate office. Now knowing her name Cynthia yelled out and said “go on and call them XXXXXX they never do s**t about it anyway”.
I was extremely upset by this point my children were in the back seat and were visibly scared and upset. I drove home and called the corporate office and spoke to a man named Scott he took my report and stated someone would be calling me shortly. I yet to receive a call from anyone.
Hello I’m heated at this moment woke up expecting my orientation and 3 day pay from Wendy’s on Jefferson Davis Highway Richmond virginia where Felecia Conway is the general manager. So apparently there is no money on my card and who is doing payroll not sure if there tryin to be funny or not but I’m definitely not in a mood to entertain I would like to have what I worked for sent to my card ASAP. One day of orientation from 9 to 2:30 and 3 days of 8pm till close if I don’t get my pay I will seek further actions ASAP thanks
island park NY 11558 wendys the white female blond about 50 yrs old she kept tossing the fries with her hands and no gloves on and i informed the assist manager. the manager said she didn’t need gloves but she then admitted she shouldn’t touch the food without it.she then gives me more fries that were touched by her. i tried to eat some but to think of her hands on them disgusted me and i couldn’t eat more then a few. i had a sore throat when i got home. also no napkins and you think after people asking the assistant manager she would have someone refill since many employees doing nothing. i go here couple times a week and always strange disgusting habits by employees i have noticed. they need a training in bare hand contamination. play the video you will see her i watched few minutes she tossing them with her bare hands over and over. how can you not have common sense to not touch food with bare hands. i think corporate needs to retrain from top down cause obviously its failed management as well.last week young white girl poured a shake back into top of frost machine. another time spanish manager touched with her bare hands the soda fountain faucet where soda comes out. place disgusting employees bare hands
I must share my unacceptable experience with your Wendy’s Location at 5505 West Broad Street, Columbus, Ohio store #01101639 on July 16, 2017 at 6:33 pm.
We pulled into the drive thru window lane with 4 vehicles in front of us that were at the order taking device. I will assume there were more vehicles from there to the drive thru pick up window as these vehicles were not moving for at least 15 minutes. By the time we arrived to place our order there were at least another 5 vehicles behind us. It took at least another 15 minutes to get to the pickup window for our order.
I ordered 3 of your large Strawberry Mango salads with 3 extra packets of dressing and 3 medium chocolate Frostys. Total of my order was $25.77
I believe the Frostys were poured upon the order so that by the time we were handed the frozen treats they were melted and by the time I finished driving home – in my air conditioned vehicle- to consume them, they were more chocolate milk than anything else.
I did receive 3 salads and only 2 packets of dressing . . . needless to say one of us had no dressing for your salad. And one salad was void of the feta cheese and another was void of mango. There were no extra packages of dressing as stated on the receipt.
To address the drive thru window . . . there was a young man who handed me the Frostys as soon as I was at the window, he did not greet me in any fashion, just handed over the drinks and turned his back to us as he closed the window. We sat at the window for another 5 minutes before the shift manager instructed the young man to advise us it would be another 2 or 3 minutes before our salads were ready, and he relayed that information before turning his back to us again and closed the window. When this young man handed us our order he said thank you and I specifically asked if the extra packets of dressing were included he said yes without looking at anything and closed the window. Since we had experienced the long wait in the drive thru lane we decided to just drive out and did not check our bag before leaving to see if everything was there other than to confirm 3 salads.
At this time if there had been 2 more vehicles in the drive thru lane waiting to place orders, we would not have been able to leave the window . . . that’s how far the line went to place an order with your drive thru service.
Other restaurant chains will send out an order taker to curbside to expedite the process, this did not happen. Nor did anyone apologize for our wait.
To visit your facility from my home is a 22 mile round trip, needless to say I was not about to drive back another 22 miles to wait in line either inside or out to correct my order and we didn’t know the salads were void of advertised items until we began to eat them.
I have had experiences similar to this with other visits to this restaurant and it’s getting to the point that someone from Corporate needs to spend some serious training time with this location as it lacks the Wendy’s standards. We frequent Wendy’s and having come from a food service background, this kind of service will give Wendy’s a black eye. I’m sure the high school clients don’t care if their food is hot or not or the order is correct or they had to wait a period of time, but those of us who also work for a living and spend our monies to partake of your products should be treated well and not have to endure this unacceptable service, attitude and sub-par food. I’m sure Dave is rolling over at this point!
I am writing let u know that i no longer working at wendys i resubmitted a app to restart working at wendys. And the utilpro wouldnt even let me into my username or password for me to restart can u please resend me the utilpro please and thank u
Store 00005514 at Carowinds on the SC/NC line was dirty, 1 1/2 inches of water on floor in front of the drink machines, fries tasted old, server asked me 3 times for my order & I told her grilled chicken wrap 3 times. Left a very bad impression on us.
Won’t be stopping there again.
Being a nurse & working late stopped for a frosty at Wendy’s in Shepherdsville ky. on Sat. July 1st. I placed my order and waited for 3 other cars in front of me to run through the line. After receiving my order I stopped at stop sign( just around the corner) and opened my frosty and it rolled out onto my hands. I turned around and returned to store to get another or my money back and found the doors locked ( after midnight). Then got back into car and returned to the line and again waited to get to the open window. The fat lady informed me that she would not give me another frosty nor my money back because “it has been twenty minutes since you bought it”. she was not interested in hearing my side of the situation. What ever happened to the saying ” the customer is always right”.
You may have lost a customer for life along with my large family because of this rude person and over a $2.00 frosty. This woman should be fired and should not be dealing with the public.
yelp.com/biz/wendys-laurel-4
I went to this restaurant recently and the experience was dismal. when I got home and went to yelp I was dismayed to find out almost everyone had a bad experience. I don’t have the receipt because I had thrown it out in disgust.
I advise wendys to shut the place down and the health department to do a surprise inspection. or if no one can do that, to at least have Wendy’s do a surprise visit and find out what the people there are doing to their brand.
I filed a complaint about treatment I received (not good) at Wendy’s on Russellville Rd in Bowling Green, Ky. No one responded to the initial complaint and I was promised a call back. How do you people stay in business if you cannot follow up with a customer/ I am through with Wendy’s. You people must all be Democrats by your actions!
I worked at a wendys in Fraser Colo for about 3 weeks. They are constantly looking for help here and it is a small town. When i started work it was great got along with everyone. Well there is a shift manager there that is about 19 yrs old and he has the worst attitude i have ever seen for someone that works in customer service. I went one day to ask him a question about some nuggets for a customer and he told me i Need to pay attention to what in doing cuz i wasn’t bagging the food right. And then i watched him work on the front registers and a customer cane to ask for something and he rolled his eyes and said really are you kidding me and stomped off. Well the other day i was working on fries and was dpung good for the first time and he got mad at me yelled and told me to get gim fries for an order and i asked him whst haf happend to the ones i put up there cuz they were there and he told me to to do what i was told. Now remind you im 37 yrs old and my 18 year old son dont even talk to me this way. And then he walked off talking crap about me for about 20 min. And about 20 min later im told to go take a 10 min break in the Middle of a rush i told the manager i would to just let me finish the order that was on the screen cuz i was waiting for the fries to finish cooking and cuz i said that i was told to clock out and go home and then said i was fired by the 19 yr old and yhen threatened to have the cops called in me if i didnt get out of there. And now havent been paid. Now one thing i would like to know is i thought family can’t work togeather cuz the 19 yr old and the other managers are son and mother and they work together all the time. Also i tryed to call the store manager and never called me back. This kid has been turned in by numerous co workers and customer’s and he still works there. And i really think this is why they cant keep employees. So i just think this needs to be looked into.
So im starving like everyone else on July 12th around 330-4pm. Pulls up to a wendys window at Hillside nj RT 22 across from Taco Bell. (Wish i grabbed that taco) I pull up and i hear “wendys hold” theres silence. I sat there; i beleave she forgot i was there since she replied with wendys can i help you after i said “hello”? So i say yes can i have a 4 for 4 please she replies with a huge sigh loud enough to hear her and asked which sandwich i wanted..So rude..i continue to tell her my drink and sandwich politely with her huffing and puffing she expressed over the intercom smh..i get to the window and this girl i was told her name is Alyssa by the mng. Shes going on with a coworker about some story passes my stuff i ask for sauce she stopped talking gaucked at me like excuse me for interrupting, she continued to talk during the exchange i said im sorry excuse me i need another one, she paused again with the only attitude as if i was being rude interrupt8ng her conversation and places the dressing in my hand with force. I rolled down my window gave her a few words explaining she does it again and ill be speaking with her supervisor. She laughed and said ok. Wow! So i asked for a supervisor. You cnt even tell it was a supervisor she looked like crap so i was guessing they were pretending? So naturally i asked if there was another supervisor on hand, of course there wasnt. So i explain the situation and she says im sorry i know they so much trouble all the ti.e i will talk to her. I literlly explained to the Supervisor that she is still lughing. The supervisor smiled and said i know! I looked at her like woww this is crazy, wendys really allows garbage like that to work for them? Im leaving this comment here and im still going to contact corporate, i couldnt beleave the ppl they had there, the girl truelly laughed the whole time i made my complaint to the supervisor and of course the supervisor is laughing as well. Like you can go home, idk how you became supervisor. My sister worked for wendys maybe about 5 yrs and just quit in Jan 2017 and she couldnt get a supervisor position that she wanted. So excuse my french How in the hell did this woman get promoted? When she is atrocious to the company and my sister who did her job, respected and new everything there is to know about that place not? Wendys is falling off big time. Terrible terrible
I went to Wendy’s today July 12, 2017 in Fort Wayne, IN, Southtowne Crossing. I ordered a large chili with cheese, 4 for 4. When I got to the window to pay for my food there was 3 workers standing there conversing with one another about what they did outside of work. The chili that was handed to me was only half full without the cheese, the fries were cold as well as the nuggets. I asked for my chili to be corrected and for some fresh food. I got lots of attitude and more cold food. I then asked to just be refunded and that also seemed to be a problem for the workers. I will NEVER go back to this particular wendy’s, their customer service sucks, sucks, sucks!!!!!!!!!
I went to Wendy’s drive thru on yesterday, Tuesday, July 11, 2017 at 5:35 p.m. CST at 1706 W. Fairfield Drive, Pensacola, FL. I ordered the queso fries and I was not pleased at all. First, the lady at drive thru acted like I was bothering her by coming through drive thru. When she asked me what my order was, she acted like she didn’t want to be there. When I put in my order for queso fries and she asked if that was it, she said it with attitude like it’s my fault that she has to be at work. Then when I get to the pick up window, she gets my card for payment, but she just kept looking at other employees and talking to them while trying to get my payment. She hands me back my card but it almost dropped to the ground because her back is turned to the window and she is constantly talking to other employees. Then when she hands me my fries, it’s a bunch of mess. The fries were cold and it was just some shredded cheese on top of the fries that wasn’t even warmed or melted. The picture that described queso fries was not what I got. It was just crap. I was not pleased at all. Here is my email to contact me: carrington_devereaux at hotmail.com
I love salads l had my son pick me up your new mango& strawberry salad l am so happy this salad is awesome l favor was your chicken pecan l think the mango has it beat l love Wendy s salad thank you l am a diabetic so l try to eat salads .Wendy’s make it easy for me to stay on track again Thank You,
Mary L Mason
Miami Fla
I stopped in at the Wendy’s restaurant on Park Avenue in Hershey, PA on Monday, July 10, 2017. I had an appointment at 6:00 and it was 4:50 so I should have had plenty of time to get my food. I have had the same problem with this Wendy’s for years. They only had one person on the window and he was either new or didn’t want to look uncool by moving too fast. The girl on the prep line was just leaning on the prep counter staring at me. There was family in front of me and two ladies that were giving their order. 15 minutes later there was still one family in front of me and the ladies ordering at the counter were still waiting for their food. I had to leave because I had no more time to wait. This restaurant is right next to the Hershey Park amusement park. It gets very busy yet the management still seems to do nothing about it. I would never go there on a weekend day because the wait could 30 to 45 minutes. This is a fast food restaurant!! Absolutely ridiculous!! There is another Wendy’s restaurant about one mile in the other direction. They are awesome but they sit between a Pizza Hut and a McDonalds so customers would just go next door if they had to wait as long as you wait at the Park Avenue store.
Looking at some of the other complaints, you should really get your act together. Maybe you should do what McDonalds did when I worked there part time. They would time us for our service to our customers and then reward us for performance. Our restaurant always received prizes because we were committed to serving our customers quickly and accurately. Customer service seems to be a thing of the past. Can’t remember the last time I was thanked to for my business, yet I always thank.
My daughter just finished high school and got her first real job for the summer at wendys in wellsburg wv and its sad to say it was a mistake for her ever since the manager cecil left it has going down hill and know theres a manager in training by the name belinda and a employee and friend of belinda named davie these 2 have done nothing but treated my daughter like a dog and write her up for stuff thats not true all because of a boy that worked there talked to my daughter and davie like him so now my daughter lives in hell every time she goes to work she is picked on i thought wendys was a family oriented company well i can tell you the one in wellsburg wv isnt and corporate better step in and hire all new people before the store ends up closed up not one manger nows what to do this this is a big red flag im so disappointed and very upset its taking all i got not to goto the store and and speak up for my daughter to the worthless managers that r working and running this restaurant
My son is a high school student who was hired a month ago at the Uhrichsville store. The manager has yet to put him on the schedule. He has to call everyday and almost beg to work. This one manager gets in his face and is the rudest person. Unfortunately we live in a small town and he doesn’t have many work options but as soon as he finds another he will move on from Wendy’s. Nobody should treat employees the way this manager does. You can call that location and ask any employee what her name is. She’s rude and hateful to them all.
Ice machine was rigged up dr pepper need changing service was really terrible cashier talking about walking out leaving the line got order wrong location west Evans street florence sc 29501 still going on right now disrespecting senior citizens
After traveling 8 hours on the road from Northern Nevada, we stopped at the Wendy’s at the Pilot Travel Center (Store #381) 8701 Highway 395, Hesperia, CA 92344. I have never been so disappointed at a Wendy’s before this day (07/05/2017). It was just after 3am and we were tired, sleepy and starving. My boyfriend was dying for a burger when we finally came across this location. When we get to the counter the shift manager tells us WITHOUT an apology, “We don’t have burgers because we’re cleaning the grills. We only have chicken”. Of course, not a great way to be greeted especially having our hearts set on a fresh burger. My boyfriend is not a fast food type of guy so he starts asking questions about the chicken wraps. This manager is answering his questions as if he was a four year old. I looked at her, “You know, we are tired. We just drove 7 hours and have another hour still to go”. She couldn’t of cared less. She just looked away. I ask her for a lemonade and I tell her no ice. She looks at me and says, “no ice”? I repeated, “no, i prefer no ice”. This so woman “rolls her eyes” then fills the cup about an inch and a half from the top and says as she rolled her eyes again, “here…no ice”. Obviously, feeling if I don’t have ice I can’t have a full cup. Given the hour we were the only guests waiting for food. It literally took forever waiting for the food. If she shut her mouth and stopped chatting with the co worker in the back maybe the service would of been more efficient. But apparently she felt it was more important to talk and finish the conversation. Finally, she give us the food…I had finished my lemonade waiting for the food and I asked her, “could I get a refill on my lemonade”. She RUDELY replies, “we don’t refill lemonade”…again, no apology. Okay, so….we can’t have a burger, don’t get any apologies AND the service is slow and obnoxious. Far from your “The Customer Experience” on your Our People page of your website. You would think a refill for the lemonade is something she could of given me considering we couldn’t get we wanted when we came in to eat. After reading the reviews on the Yelp page it seems lots of people get poor service. Maybe, the staff and/or management feel that since this is a location that most people are passing by and are rarely a repeat customer, they don’t need to give quality service. I’ve been in the F & B industry for almost 30 years. This was clearly a manager that doesn’t care about quality guest service. It’s disappointing to experience this from one of your locations. It’ll definitely put a bad taste in my mouth the next time it comes to choosing a place to eat.
I went o the Wendy’s in Harrodsburg Ky tonight at roughly 11:30 to grab a bite o eat with a friend. Not only did I have to wait 15 mins in drive thru but there was someone’s children running around in the back where they do the cooking. And then after paying for food the lady came to window to let me know that the vanilla frosty machine had already n shut down. I can’t believe the crappy service. If ur suppose o e open til midnight stay open bc customers aren’t happy with u.
Bad really bad Service and inside is Nasty Locust Grove Ga
I live in Girard pa i use to work at wendys. Avising know one to work there i work there for a month n a half and they still didt pay me the money they owe me they owe me about 500 hundred dollar checkk for my first two weeks i work there i put in about 80 hours worth of work and they didt pay and the next two weeks. Worked about 25 hours that like a hundred and fifty.dollars Check they owe me and didt pay me so my gusse they hired people have them work there butts off and not pay them there checks
To whom it concerns, I have been going to the Wendys ,in Wellsburg WV. since it opened. I. It really should be looked into. The help is something to look into, they are running down the business . A friend got a kids meal yesterday and a piece of the frying basket was in the French fries. Now come on. Is this how to run a business? Please look into this store. We go at least 2 times a week to a Wendys, thats one of the reasons I bought stock in the Co.
Thank you,Helen Hedmond
Helen .y daughter just started there around 2 months ago and the new managers have no idea what they r doing and the one lady manager and her friend pick on my daughter and write her up for stuff that doesnt happen and they r doing this iver a boy that worked there and talked to my daughter this wendys has really went down hill since cecil is no longer there all of the mangers dont even now how to do a schedule so wendys better step up and get this wendys fixed before we dont have one left
Just wanted to know why you’re Tappahannock Virginia store has a billboard that advertises 4 for 4 but they are not participating in it I have called and they said that they don’t have it yet isn’t that false advertisement when it clearly says on the billboard today what can be done about this situation
Wendy’s on Branch Ave in Temple Hills has the cleanest restrooms in MD. Everytime I visit there the bathrooms smell of bleach and they are always spotless. Kudos to the Manager and his team good job.
fanninrd at gmail.com
My daughter, her family and youth group from church stopped at the South Mayo Trail restaurant in Pikeville KY today. She went to diaper the baby before leaving and left her purse in the booth. After being home for some time, she realized what she had done. She called, talked to the manager and was told that it had not been turned in. He didn’t ask her name and didn’t ask for a phone number should it turn up. She called the city police and they went and looked at the video, but guess what, a tv was blocking the table where they had eaten. If the table was cleaned after their group left, the purse should have been seen. A tv, nor anything else should block anywhere in that restaurant. Even if the camera didn’t get that table, they should have been able to see someone headed back there to sit down. Needless to say, we are very upset with Wendy’s. No need having cameras, if they are not going to record what takes place inside.
Hi this is the fifth or sixth time I ask for help from the Wendy’s Customer Care number (888)624-8140 and only one person tried helping but I never heard back from HR after they sent HR the case.
I worked at 2005 Hobbs road SW Huntsville AL 35803 from December 2014-july or August 2015. I have not yet received my tax return.I even called the bowling Green office and they said they would print one out but it never got here. I even had to get an extension for taxes Please help me. I don’t know what else to do.Thanks in advance.
2933 Eastway Dr, Charlotte, NC 28205 I’m a single mother of 2 children under 3 years old. I usually cook at home but i decided to stop by the Wendy’s on 2933 Eastway Dr, Charlotte, NC 28205 to get my babies some chicken nuggets. The cashier that was operating the drive thru was very rude. This was around 6pm after I left work and picked up my babies from daycare. I’ve never felt so disrespected at a restaurant. She rushed me with ordering my items by saying “is that all?” After each item I ordered. Then she proceeded to say “let me know when you are ready to order”. Once i completed my order the pick up window was clearly where i physically saw the angry cashier that had a look of irritation on her face by me ordering food at this restaurant. I just can’t explain any more so I decided to look at the Google reviews for this location and I wasn’t surprised to see what other patrons of this restaurant experienced. I will no longer eat at this Wendys and I personally feel like this is just a horrible Wendy’s. The management needs to have a pep talk with their crew before there becomes a serious issue with staff and customers. I will make sure that I warn others to avoid this restaurant. My best friend is syore manager at McDonalds and her crew is always friendly even when she is not at work. Good luck with this location staying a float if a restaurant with better customer service opens in this area.
You wi be closed (OUT OF BUSINESS)
I want someone from the corporate office to tell me why the Wendy’s at 6290 Sheridan Blvd., in Arvada, Colorado, 80003, closed its lobby doors at approximately 7:15 p.m. on Wednesday, June 21, 2017. The posted hours for the lobby are nowhere near this time. There were other customers inside as well. I do believe someone needs to talk to the manager of this store, stated above.
I live in Lubbock Texas and frequent the Wendy’s on 4th street. I drive past this business every day as I head to work. The sign war that took place between this Wendy’s and the business across the street brought a smile to my face every day. It has become a landmark to not only our community of Lubbock, but of our neighborhood.
WHY is corporate taking our fun away? Where is the smile I would get every day? Let them play!!!!! It is done in great humor!
By the way, the employees in this Wendy’s are stars. They are very polite and give service as none other. They have great management.
Went to Wendy’s in white oak shopping center in garner nc they are the most ghetto people even the managers my order was messed up twice I get the same thing every time I go a double stack combo with no onions add lettuce and mayo they always give me tomatoes i go back and it right but then my meat is RAW all the way through I call and the manager Diana said sorry I can replace your combo so I go back today 61717 to get my food again and I get my order got home bc I heard the manager yell out I need a double stack no onions add lettuce and mayo but I get home and it has f-king tomatoes on it and no mayo so I call and she say oh I’m sorry would you like another sandwich or another combo I’m like hell no I don’t want s**t this is the third time in a row that you can’t get it right I want corp number and I was denied it so I’m taking matters into my own hand I work in fast food and there is no way in hell you can be that stupid they will no longer have my business and it’s the only one by my house I am very disappointed in the way the handle that location bc they get slot of business I just wonder how many of us they are that have got this same service as me but I’m good no more Wendy’s in white oak for me foh
RE: Accountability conflict
There is an issue that is unresolved at a store located in island Park NY: I put in an application there and was temporarily hired for one day. The manager kept telling me to come back to the store after repeatedly making excuses for a failure in responsibility. They claimed that it was an issue due to a decline in sales because of the holiday. That was not the case. I was called in October for an interview, completed a portion of the test, and appeared for 3 weeks. The hiring manager,” Alta” is not living up to the standard of what is expected of her. She is slack-handed in the hiring process and inconsiderate to how empty promises cost others in time, energy and funds. She says things without having any intentions on living up to it, so by the time I get there this behavior comes to past and she has a problem facing up to it. She works but does not want to do the job. This is her attitude all across the board. I am an adult with similar responsiblities to pay bills and etc. So for her to be inconsiderate of another adult qualifying for the job and letting the ball just drop should be considered when this is brought to her attention. Further, do you not know the dammages behind this slack-handedness? Every time I come to Wendy’s the employees look at me strangely “I thought you got the job? You don’t do applicants like this. Also when i come into the facility she acts like she has an attitude problem. Alta fought for the position as general manager while this was going on and clearly, she does not deserve to have it. She made my effort to be there in vain and had me to purchase non-skid shoes. And now live as if she can do anything at her disposal. This was addressed to her manager, and he stated that is no way for a “general manager o behave” But the point is neither one bothered to go back and make the correction after I put in an application. Other people was hired since that time and there is no way that they hired people without the thought of what happened to who was not hired due to this issue. Traci Taylor 516-632-XXXXX
MY Review of Wendy’s Restaurant Located at 550 Sheridan Blvd, Denver, CO. 80226, (#03) 937-8236
This Happened on June 15th, 2017 at 11:25 PM.
I preceded to place my order, I ordered a Double w/cheese and a small FF, I could not hear this persons responce. I placed my order once again. A person, then preceded to inform me that our system was down, and we are no longer accepting orders. The next thing I stated was, that you should turn off your lights.. The responce was we don’t control that, that it was an automated process.. That in it self would have been fine for me. I then preceded to leave the drive through, when I glanced into the window, and an employee preceded to show me his responce to my order, He shot me the bird/ displayed his middle finger/flipped me off…
— Inline image 1
I backed up within the drive though and ask him just why he had so, after my simple questions, his responce was a replete of his juster, Another Flip off.. I wanted to take his photo though the window, but he quickly disappeared. I was so angry at this point, instead of finding a Manager, I decided to come home and write this email to the Corporate Office.
Let me state that I have a (Bartender/ Customer Service Industry )worker now for over 43 years
now, and believe me when I say, I love my job, but I can say, I am not a person that always believes that the customer is always (RIGHT) maybe I am saying this only because sometimes after I have served some Guests many drinks, so guests believe that whatever they say, is the Gospels truth. Not always the right then.. I am a Hospitably Worker for over 43 years as I have stated, and I have been with my current Employer, Aramark now for 10 years now, and If I even ever thought to do something like this, I would no longer be employed anywhere, Let me also state, that I am an African American gentleman of 63 years old, so please believe me when I say, after a long shift of giving the best Customer Service that I can, I have much better things do do at this time, than to be writhing a negative review about another service employer, that is somewhat taboo for me to be reporting another service worker, because we all stick together as one, because we all know just how hard we all work for little rewards, or praise that we rarely receive.. This person was in his middle 30’s , and his weight was around 300lbs, he was also a African American.. This person should seek another line of work, or perhaps be enrolled in some Anger Management courses.
My name is,
Paul
If you even care as to I wrote this email,
Just left Wendy’s in High Point on Westchester dr. I can say without question I will not be back. I ordered my food and specifically requested fresh food. Got the food and what do you know it’s cold as block of ice. The thing didn’t even look like it had been cooked. Ordered a bacon burger by the way. My Wendy’s days are done. And oh yeah here’s the best part of the story….. the person at the window was the manager. She lied about the food being hot, tried to not give me my drinks. Don’t even get me started on the fries….the dog won’t even touch it. She looked deranged and not bathed for weeks. Wendy’s, this is the best you got? That manger should be fired, no questions asked. A real stain on your business. I heard other people in town talking about this. Totally pathetic. Fire her!
Went through the drive thru at a Wendy’s today at 2053 W Lawrence 6/15/17 at approx 315 pm. I didn’t get a receipt so I have no idea the store number . I got no straw for my medium drink , fries were so undercooked and unsalted that I had to put them in a microwave when I got home . The homestyle chicken sandwich only had a saddest small piece of wilted lettuce and a little mayonnaise it. I’m not sure but I don’t think the sandwich comes with more veggies . Given the undercooked state of the fries , I kept checking the color to indicate the doneness of my sandwich . I won’t be back . Waste of money .
like joe peshi said “they f____ you at the drive through”.
6/11/17, went through drive through in Fulton, MS (415 Interchange Drive) waited 45 minutes or longer sitting in drive thru, when I reached the speaker to order, I would not order anything because I did not have time to wait any longer. Each car ahead of us waited 5 minutes or longer to get their food once they reached the window. I understand they could have been short handed, however the problem is the fact that once you are in line, you cannot get out without jumping the curb!!!! I hope no one ever gets in line and has a medical emergency or has someplace they need to be at a certain time. I will never make this mistake again.
One of the drink machines was out of several drinks apparently, so the people in front of me took forever to get drinks. I was not as picky, however, by the time I got my drink my food was cold and tasted pretty bad ….when I asked them to make me some fresh food, they did not look thrilled and seemed to put my order on low priority. I Filled out a survey and asked to be contacted. I got an email from someone named Marybeth Reinke, that said they cared about their customers and said they will give me credit….. Well I emailed her back and asked, “how can I get that credit and be contacted?” and got no response at all…..really? It’s hard to believe they’d be so unresponsive at that level. We are seriously considering not returning to Wendy’s at this point. Can someone please contact us?
I stopped at the Wendy’s store in Coshocton Saturday evening ,and received the worse service ever, one couple in front of us ,ask for there money back and left, the couple after the two, order drinks and got tired of waiting and they just left also without there drinks,we waited for ever, we ordered frosty;s and they were terrible and they didn’t have the correct cups, I ordered a doctor pepper , and it did not taste like a dr pepper should,the gal that was taking the money had a problem, she was mad and just thru the food on the trays, the small cups for the ketch,there were none,in other words we should haave ask for our money back also, by the way they said the frosty machine was broken, if that was the case, they shouldnt ‘have charged them,we ended up throwing them away,,
Terrible, terrible, service,,
sherm tomes
I ordered a strawberry mango salad tonight at 5:59pm at wendy’s in Barberton, Ohio. They are located on Manchester Road bthebca Robinson Avenue. Got home and just started eating it when I pulled a long black hair out of my mouth, checked salad and more it it as well. Took back to store and gave it to the manager which said sorry do you want another one? When the he’ll would I want another so I could find more hair in the food? I asked what their were no hair nets being worn especially since the girls had long hair flying around. He said he didn’t know. I asked him aren’t you the manager? I am posting this all over Facebook and will tell everyone about this experience. I just loved throwing up because of this nasty experience.
i guess they are NOT worried about losing my business
went to Wendy’s location 5133 NORWOOD AVENUE in Jacksonville, Florida
bought 8 large chili’s,2 large fries,6 doubles. the chili was watered down no meat little beans.
the manager said she would replace the 8 chili and 2 fries come back anytime!
so I went back 2 mounths later and she would not replace it, the manager told me that she would replace it so I guess a managers word does not mean anything anymore!
I have made complaints even asking a district manager to call me back, I have heard NOTHING, can not get the district manager to call me back. i spend $70 to $90 every time i go to wendys so i guess they are worried about losing my business.
Nasty place, employees be smoking marijuana allday, every day while they on the clock,manager be selling employees marijuana
Well after reading all of the nationwide negative reviews as well as the local negative reviews here in Wylie TX it has become apparent to me that Wendy’s isn’t very selective in their hiring process of their employees. They will never have quality staff at ANY Wendy’s because the existing managers probably started out just like the newbies coming in, not knowing anything being made to figure it out at the consumers expense!
So let’s simplify this dominoe effect that Wendy’s has going on with their existing and more than likely in coming staff…..
1.Newbie not properly trained EVER gets an entry level position
2.Newbie sticks it out still not knowing ANYTHING gets a promotion to something like TeamLead but still has yet to have ANY proper training in the day to day operations of the establishment not to mention any training in HPPA and basic customer service.
3.But WAIT……here comes another promotion just because this once newbie stuck around the longest…so where are we in this promo chain I think the TeamLead is now a Shift Manager and still knows squat!
But……this know nothing lackey of a shift manager gets their OWN store to not become the manager of all managers as well as the other know nothing underlings! STORE MANAGER who knows absolutely nothing at all is expected to run the entire store operation which includes WAIT FOR IT………TRAINING THE NEW PEOPLE!!!!!!
And I’m sure I’m making my point so I’m not going to continue wasting my time any longer since NO ONE IS GOING TO GET FIRED FOR NOT DOING THEIR JOB BECAUSE THEY DONT KNOW HOW TO DO THEIR JOB SINCE THE PEOPLE THAT WOULD BEDOUNG THE FIRING SONT KNOW HOW TO DO THEIR JOB AND NEED TO BE FIRED TOO……..and since Dave and little Wendy are both dead and the only ones who knew how to run the damn company they sure can’t fire ANY of the IDIOTS currently running the place!!!
The Wendy’s on sylvan lk,is nothing but a drug den,the managers be out side smoking marijuana,they be selling old and spoiled meat,they need to close it down nasty place to eat at,manager be selling marijuana also
Was in the drive thru at the Maitland Florida area only 4 cars in line got in line at 550 but did not get to the window toll about 625 .with only 4 cars that is unacceptable .I told them and they just laughed.will the manager did nothing.asked for hot fries but got cold fries .very upset.
Are you aware that the Wendy’s in Ontario has plans on opening a New Francoise at the Drumbo Truck Stop(Mr. Steaks) Drumbo, Ontario, off the 401. They recently FAILED for the 2nd time their 3 month Subway Inspection and were going to ClOSE it down. But because you are going to renovate the bathrooms and the rest of the place that they got a $500 fine and an extension instead at your Expense ! I worked for these people for a year and they are thieves. They steal air miles from customer’s, fill up their tanks with gas and call them a Drive Off regularily. The Ministry of Health and Safety want to shut the place Down but they say that because Wendy’s is coming SHORTLY that everything will be fixed……Things will stay the same just look different.
I believe you should rethink and investigate what’s Really going on before investing a Huge Amount of Money into this place……
Sincerely,
A Concerned Friend.
Danville PA 17821. Drive thru manager asked for my wife’s number because a employee thinks she was hot — Till she said she was married, then gave the food. Unprofessional.
Go to Wendys a lot on Tatum.Paradise Valley Mall location.
Dissapointed in the service last few months. Order wrong.From now on I’ll check it before leaving the driveway.
The simple things on the menu are gone.I work at a near by restaurant and they did the same thing in the last few years.Don’t see regulars.The pitas were popular as some of the great salads.
Also disappointed you took off the mozzarella grilled chicken sandwich.
We’ll switch to chic fil a.
We went yesterday;gone.
The post I just posted is in rio Rancho look into it it’s bad there investigate
I need to make a report on a manager Diana this is in too Rancho on unser …. she a bad manager she has no respect for her employees there’s employees getting high in the parking lot and there giving free food all the time and there’s this girl steeling money from the registers her names veronica and she’s still working there I was in line I witnessed her put a 20 in her pocket I went yesterday I seen her working still that’s crazy that Diana stays on the clock all day long even when she leaves the other managers have to click her out I think there’s more going on in that store dnt treat your employees like trash when an employee need a to go to the restroom dnt tell them to hurry up and yell at them look into this is wrong
Please let me know what you plan to do about the situation. Thanks. Otherwids,
My wife and I have been lunching at Wendy’s here in Evansville for several years and have always had a satisfactory meal. Especially off the senior menu since we both are 82 years old. We go there probably 4 times/week. Know some of the employees by name and they know us. A real people place. However we learned that the manager – Larry had been fired from his position. What a dramatic change has taken place. Most of the workers are black and have a don’t care attitude. They yell and scream among themselves, don’t pay attention when you order and in general make the store a terrible place to eat lunch.Especially with all the hard rock music played over the PA. Yuck! All this didn’t happen when Larry was there. He made it into a place you would enjoy going to numerous times to eat. He was a real people person and seemed to take great pride in running the place the best he could. You need to get him back ASAP and fire the person who fired him. McDonalds is just across the street and today we watched 10 customers leave
Wendy’s and go across the street to Big Mac. The service was slower than slow
Please change things around quickly before it’s too late. I know Dave Thomas would be horrified if he know what was going on here in Evansville. Help, Help, Help
Thanks for looking in to this bad situation. Ben Field
They always get my order wrong. I order 1/2 pounder. I’m getting the junor burger.
Almost getting just as bad as McDonalds, can not get an easy order right.
I’s not hard, it is rather easy. And to think you people want $15.00’s an hour and you can’t make an order right.
To whom it may concern:
I am so disappointed with what I just received from the Wendy’s in the Seattle airport, SeaTac. I came in from Minneapolis and was in a hurry to catch my shuttle. I ran to my usual restaurant, Wendy’s, to order my usual breakfast, the Artisan egg sandwich with bacon. As I arrived I was told they had no breakfast buns or biscuits but they could put the exact thing on a regular bun. I asked if i could get the multi-grain bun and she said no problem. I ordered, paid, received meal and ran to catch my shuttle. Got to my shuttle with no time to spare, sat down opened my sandwich and almost wanted to cry… as you can see it was horrible. (Tried to attach a photo) Very Burnt bun with American cheese (should have been Asiago cheese) and no bacon…. so so disappointed !!!! I am really hoping that there is something you can do… as anyone knows those who travel pay dearly for anything purchased at any airport… this was hard earned $$ wasted.
Liz Sanborn
I am highly disappointed in your restaurant. My mother, and my child all met at Wendy’s to have a nice breakfast. Unbenosed to me, the floor was wet, with no sign. I was carrying a large cup of freshly brewed, steaming hot coffee to the table and slipped on the wet floor. Causing the coffee to spill all over my arm and create severe burns. Not one of your employees asked if I was okay, or even cleaned up the mess, which created more slip hazards. The restaurant wasn’t even busy, there was no reason to disregard what happened. My mother had to ask for ice to stop my arm from burning. I don’t think I will ever go back because of the way they handled it.
Wendys 1500 n college st auburn alabama night shift..i go in to order food on 5/25/17 around 8pm…it was pretty busy so the manager put one of the line cooks on the fry line..i heard him say he dosent know about the fry station but he is trying..the manager begins to curse at him real bad words in frontt if customers…corparate need to.get down there and remove them…that is rude and unprofessional
Hey I just visited your store in New Carrollton Maryland address 8308 Annapolis Road My stepdaughter fiance and I live 5 minutes away from here and we normally go here after long days but sad to say after tonight I will never go again the customer service was awful we have coupons for a free cheeseburger meal first we asked can we use 2 and the lady on the mix cut us off with the worst most disrespectful attitude and told us we couldn’t and we asked why because we have done it before and she continued to argue with us so we requested the manager and she yelled in the microphone “I AM THE MANAGER” so we just used one coupon and ordered a nuggets kids meal for our 5 year old girl who just Graduated Pre K and asked for sweet and sour sauce so we get to the first window and the so called manager walked the food from the second window to the first with an attitude and left I beeped my horn at that window for 3 minutes before anyone came back and I asked for sweet and sour sauce and she told me she had no more and then gave us one the had a hole in it as if it was either used before or if she pulled it out the trashcan I just thought to let you all know what kind of business is run at your New Carrollton Maryland Location date was May 22 2017 around 1030 11 pm
Friendly staff. However, hamburger was undercooked bright red. This is a tremendous liability for the company. Undercooking hamburgers are a health hazard. Eventually someone is going to get really sick especially children.
I went to the Wendy’s on Centreville rd. in Manassas VA and they gave me a chocolate frosty and I ordered a vanilla. the waiter took along time getting the jr. frosty and when I got the right one, I saw her just sit the other frosty on the counter and they did not even throw it in the trash.
Today I went with my husband to the Wendy’s located near us (Store #00005796) and let me just say I will never be going back again. We went through drive thru (late night just wanted dinner real quick). They forgot two sandwiches we ordered and we didn’t find out until we were home. I called the location THREE times with no answer and no answering machine to leave a message on. So I went back alone to sort this out. The woman there (never got her name) claimed she was a new manager and didn’t know how to work the phone and that they were busy and she couldn’t answer it. Fair enough they were busy, I don’t care. When I explained to her that I had to drive 20 minutes back to the location she felt that a frosty and my missing sandwiches was enough compensation to appease me. I flat out said I didn’t want the frost. I’m allergic to dairy products. Her response was a very rude and exasperated “Well what do you want then”. Needless to say I asked for the sandwiches I paid for and left without another word. This woman was undertrained and rude. I wasted my money and my time going back all because they didn’t have an answering machine or an experienced manager. I will NEVER go back to a Wendy’s at all. They clearly higher whomever to take care of their customers and do not care how the people are treated in something so very minor as this.
I dont understand how a boy is getting all the attetion wanting nuggets I want to live having recently had a triple heart attack. cant work am disabled no money cant see my heart Doctor has no working vehicle and cant get help wow that is sad i could die but the kid gets nuggets and air faire Not kidding
gofundme.com/heart-attack-victim-needs-help
YES I WENT TO THE WENDY’S IN BAYTOWN TEXAS. WHAT I WITHNESSED WAS MORE THAN ENOUGH. THERE WAS A YOUNG SHIFT LEAD ALLEN WHO WAS TELLING ANOTHER EMPLOYEE TO PULL THE FRIES OUT THE GREASE. THE OTHER EMPLOYEE WAS TRYING TO WHISPER TO ALLEN THAT THE FRIES HAD JUST GOT DROPPED AND THEY WERE NOT READY. ALLEN THEN STARTING YELLING AT THE OTHER EMPLOYEE THAT WAS REDIRECTING HIM AND TOOK THE FRIES OUT THE GREASE ANYWAY. ALLEN THEN TOLD THE GENTLEMAN TO SERVE THE FRIES TO A CUSTOMER AND HER DAUGHTER. NOW EVERYONE IN THE STORE IS WATCHING. THE YOUNG MAN REFUSED TO SERVE THOSE UNCOOK FRIES TO THAT FAMILY. ALLEN THEN SERVED THOSE FRIES TO THE WOMAN AND CHILD THAT WERE IN FRONT OF ME. THAT CUSTOMER ALLOWED ALLEN TO SERVE HER THOSE FRIES. SHE THEN PICKED IT UP AND SHOWED HIM THE FRIES WERE UNCOOKED AND SHE WENT OFF. WAS BAD FOR BUISNESS.
I visited the Pittsburgh Wendy’s located at 725 Allegheny Ave on may 11 2017. First off the service is never good. The employees are rude and move about as fast as a snail. You need to plan at least 20 of waiting time in the drive through. Tonight, after waiting the 20 minutes, I was served a raw chicken sandwich, but didn’t realize until I was home and half way through eating it. As I am 6.5 pregnant, eating raw chicken is a serious risk to my health and my unborn son’s. I tried to call the location to let them know what they served me so it doesn’t happen to anyone else, but no one answered after two trys. And there was no voicemail to leave a message. Absolute worst experience. I will never eat at another Wendy’s again after this experience. I’m absolutely disgusted.
Lindamsmith61 at gmail.com
The ‘talk to Wendy’s’ Survey is a joke! Stopped to eat traveling to Chicago on interstate 55. Decided to respond only to find out at the end I can only use my ‘free’ sandwich validation code at THAT location!!! Really? I doubt I will be going by there anytime soon.
OMAHA, NE 3706 N. 90th.
I have lived in this neighborhood over 5 year. Its my grandmothers go to also. What I notice when I eat there is female I overheard yelling inappropriately to her employees, whom clearly has self esteem and personally and or mental issues. I got the name from an employee and said sadly the name of this high powered, egotistic, non nurturing, loud mouth, unprofessional, lack of training, and waste of company brand purpose is ENID.
My mother who is elderly always says keep your nose out of other people business, BUT she has friends who has seen this at the other metro wendys which such behavior has run off employees!! THEIR OWN EMPLOYEES!!
NO WONDER WHY THE ENVIRONMENT IS TOXIC. WENDYS THIS FEMALE IS TOXIC HERSELF. No filter, no empathty, no soft skills. AN EMBARASSMENT.
YOU WENDYS ACCORDING TO US CUSTOMERS FAIL WHEN YOU KEEP BECAUSE YOURE TOO CHEAP TO WORK WITH BETTERING YOUR COMMUNICATION AND CONNECTIONS BETWEEN YOUR EMPLOYEES BUT WITH FOLLOW THROUGH.
I would not be surprised if a CEO of another company someone who is on your level becomes enraged at seeing this off duty. Its embarassing.
My mother and I have seen this many times she were present and word spreads.
How often do you get off your high horse to go under a customers point of view? Oh wait, only when its done to you! My mother is embarassed how its just brushed off like WE DONT MATTER, WE BRING REVENUE YOU BRING CONSISTANT CONTACT OF IMPROVING THE BRAND THAT GENERATIONS CAN PASS ON.
I heard from another customer that the employees compared to this ENID lack LEARNING TO DEVELOPE PROFESSIONALLY THEMSELVES BECAUSE THEY HAVE A DISTRICT MANAGER WHO IS A BIMBO AND IS JUST ABLE TO GET AWAY WITH HER DISGUSTING RESTING ANAL, DEPRESSING STATE OF A FACE.
SHE DOES NOT DO THIS WITH HEART, ITS A BURDEN TO HER, SHE DEEPLY CARES ABOUT HER ,(SELFISH) HOW CAN YOU CEOS BY THE WAY LET EMPLOYEES (GOOD) COWARD FROM HER WHEN IT APPEARS SHE HOLDS THEM BACK.
Better rethink your long term Branding purpose as YOU FAIL YOUR STORES, BY FAILING PROPER UPLIFTING AND UPBRINGING, ALSO REMODEL THE STORE YOU CHEAPSKATES. NEXT TIME my mother and I will make a pact to get others we know to record her behavior and post it to youtub, yelp, google reviews.
Learn to appreciate the employees who are dedicated and are not perfect but YOU can support them by taking off your rose colored glasses. Again your DISTRICT MANAGER NOT ASSISTANTS, OR EMPLOYEES, EVEN DOWN TO THE LAZY ONES ARE NOT ACTING LIKE AN UNCIVILIZED OVERPAID FOOL!
FIRE ENID, SHE IS FAILING YOU WENDYS, FAILING HER EMPLOYEES, THE BRAND PURPOSE, THE CUSTOMER RELATIONSHIPS.
STOP KISSING HER BOTTOM AND ULTIMATELY BEING CHEAP AND SAVE YOUR DIGNITY AND PRIDE LET HER GO!!!!!!!! MANY POTENTIALS ARE OUT HERE OPEN YOUR EYES!! HEAD OUT YOUR BOTTOMS TOO!!
CONT.
After being released from hospital reported this to Manager ( I have names, but will not state or post). Spoke with an accountant from corporate. Who eventually gave me number of a legal team member (Denise _.) which I gave a report to and was given a reference #. I WOULD LIKE A REPLY FROM TO AMEND .
*SAFETY OF ALL CUSTOMERS (ESPECIALLY THOSE WHO DINING IN) SHOULD BE IMPORTANT AND BE A PRIORITY.
***RESTAURANT OWNER MUST/SHOULD DO EVERYTHING REASONABLY POSSIBLE TO MAKE SURE CUSTOMERS DON’T GET INJURED OR TO PREVENT AN ACCIDENT OR INJURY FROM OCCURRING.
THANK YOU
SINCERELY, S.E.
RE: FORMALCOMPLAINT/CLAIM
ATTN: WENDY’S INSURANCE CLAIM DEPARTMENT
ATTN: WENDY ‘S RISK MANAGEMENT
LOCATION OF INCIDENT: 320 DIXIE WAY SOUTH, SOUTH BEND, IN 46628
SITE: 00004767
SUBJECT: INJURY/HOSPITILIZED
DEAR SIR OR MADAM
My husband and I attending to business in Mishawaka, IN. on June 19, 2015. We stopped at Wendy’s 320 Dixie Way South, South Bend, IN at 1:36:58(p/receipt).e often eat Wendy’s in our hometown. Husband like the ceasar apple pecan salad. I like the fries, especially when they are hot. We placed our order, waited approx.10-13 mins. Decided to dine in. We approached the lower dining eating level. NOTICING from the counter the BIG, BLACK, CLEAR & VISIBLE WARNING ARROW SIGNS, POINTING DOWN on the beam ALERTING YOU AT THAT POINT WHERE THE STEP IS LOCATED, TO USE CAUTION AND SAFETY.AND THERE IS A HAZARD. After stepping down into the lower dining level, we sat at the first table left of entrance utilizing the outer chairs on each side of table. Deciding to take the other half of my burger with me, I wanted to get a bag from counter. I got up from my chair to the right side, turned a fill circle and a half, proceeded to walk, took two steps forward, upon attempting my third step my shoe hit lower part of step and I fell forward on the upper level of step. Extending my arms out to brace my fall, but hitting my knees on the hard ceramic floor. My husband rushed over to me and asked if I was alright. I turned over on my bottom and sat there a minute wondering… what just happened, “Did I Just Fall, Seriously! I told my husband I tripped and fell on the step and hit my knees. He helped my up and I sat back in my chair a few more minutes. Soon after we left the restaurant and proceeded to return home. Hitting your knee on the bone of the kneecap is painful. Assuming….that it would be sore (especially the left one) knowing “that one” hit the hardest and as time went by the pain would subside. Eventually, it did, however a month and a half later I began to noticed when arising out of bed and I began to walk a TERRIBLE, TERRIBLE PAIN UNDERNEATH MY LEFT FOOT. AS IF A ROCK HAD BEEN IMPLANTED UNDERNEATH MY SKIN ON THE UNDERSOLE. I also noticed my lower leg swollen from the knee down to MY FOOT. Which disallowed me to put normal pressure/weight on the left foot when walking AND BEGAN TO HAVE SHORTNESS OF BREATH. WOW!! I became concerned and began thinking about my only sister who had just been diagnosed with breast cancer and I being her only sibling in town I needed to be there with and for her. Her doctor’s had just begun to plan and schedule her surgery to remove cancerous nodules, plan chemo and radiation treatments thereafter. Also noticing my lower leg is swollen from my knee down to my foot, ankle and all. I called my doctor. he advised me to come in the next day and get referral to have a Doppler (artery venus). The following day, I went to the hospital to have the Doppler and was IMMEDIATELY ADMITTED IN THE HOSPITAL DIAGNOSED WITH a D.V.T.- DEEP VEIN THROMBOSIS OF THE LEFT LEG.(BLOOD CLOT IN LEFT LEG). The following day scheduled to have a CT-PULMONARY ANGIOGRAM procedure to determine if the blood clot had broken and traveled to my lungs, IT HAD. I WAS ALSO DIAGNOSED WITH A CT-PULMONARY EMBOLISM. I also had to have a procedure called NEEDLE ASPIRATION to see if that bloodclot in my lungs was cancerous. Thank the LORD, it wasn’t. THANK THE GOOD LORD I am ALIVE.. ADMITTED IN THE HOSPITAL for 11 days. Getting INJECTIONS IN THE STOMACH EVERY DAY with blood thinners until my blood thin enough to be put on blood thinners. Being woke up every morning at 4am to have blood drawn, PRESCRIBE TO TAKE BLOOD THINNERS FOR A ONE YEAR (.*WARFARIN). GIVE BLOOD TO LAB EVERY WEEK TO MAKE SURE BLOOD THINNERS WERE WORKING. THANK GOD I AM ALIVE!!!
NEVER SCHRUDGE OFF A BUMP ON THE KNEE or ANY INJURY NO MATTER HOW UNIMPORTANT OR SMALL YOU THINK IT IS.
SAFETY/HAZARD PRECAUTIONS and WARNINGS ALERT CUSTOMERS and are to PREVENT to the BEST OF YOUR ABILITY the customer from an accident or injury. If you can foresee an accident MAY POSSIBLY occur.
*** WARNING SIGNS WERE ONLY ON ONE SIDE of STEP as you enter lower DINING AREA.
** NO SIGNS AT ALL ON THE OTHER SIDE.
***ACCIDENT OR INJURY CAN OCCUR ON STEP WHILE ENTERING (decline) OR EXITING (Incline) AT THE POINT WHERE THERE could be a HAZARD. THERE SHOULD BE SIGNS ON BOTH SIDES. (pictures)
*** SIGNS ON ONE SIDE AND NO VISUAL WARNING SAFETY/HAZARDS SIGNS, OR ARROWS, OR HANDRAIL TO ALERT CUSTOMER TO TAKE CAUTION.
***IT IS THE SAME HAZARD FROM EITHER SIDE OF THE STEP.
**
of all of the complaints that I see on this page, the bosses at Wendy’s just don’t seem to care. Even when I try to get a good meal from Wendy’s the people that work there seem to don’t care They are always slow and it seems that the customer is treated like it is a privilege to come in our restaurant. It seems that the customer is not cared for and that the customer owes Wendy’s something. I see all of the complaints here and it seems no one cares nothing about the service. The food is great but the service is lousy. It seems to be at all of the Wendy’s that I go to. There is always long lines and only one register open. Like today I asked for a side salad and no one knew how to make one so I had to settle on fries. The cashier hanged me a cup and put his filthy hands in it since he takes the money, I use to love to take my soccer team after a game to a Wendy’s in High Point and gave them plenty of notice so they could have more help but the same old same old . We had to wait 20-25 minutes for our food. When we go to Chic-fil-A it is only a few minutes. You people need to take lessons from them. They care and Wendy’s does not care at all. The way I feel now I don’t care If I ever go back to Wendy’s because of the don’t care attitude from the people in the restaurant. I would rate you guys the bottom on the list as far as fast food. I would never recommend a Wendy’s to anyone unless you want to wait forever and watch a don’t care attitude. I love the food but the service is terrible. All of the Wendy’s are like this because I go to different ones hoping the service and care will be better. I guess not since the corporation does not care for the customer. They just want our money and never appreciates it.
I went to Wendy’s tonight on a study break. I knew right off that it would not be a good experience. It started off when I pulled up. I was asked what they could make fresh for me and before I could order I was told too hang on a minute. I thought it was odd because I was the only one at the store. Several minutes later they came back on laughing loudly. When I pulled up I was asked to repeat my drink order because she typed it in wrong. After several minutes they came to the window to tell me that it would just be a moment more because they were making fresh fries. When I got down the road and started eating my fries I realized my wait was not because of fresh fries since mine were only mildly warm and only half cooked. It was also then that I noticed that my chicken nuggets weren’t in the bag and that I didn’t have a straw for my drink. I went to get my receipt so that I could take the survey and realized that I also didn’t have a receipt which is slightly troubling since this location has had problems with people stealing card numbers before. .
PSA;
My mother went to Wendy’s on Lorain to purchase a meal for her and my mentally challenged brother, she has a tag for a free kid size frosty, he loves them little thing, so they both wanted one and the tag says one per transaction, so she did two separate transactions, and explained to them that he was at home excited about his meal,, so this manager (Megan) came up to her and told her in a nasty tone that she won’t do that and she would have to go get him!!?
The Wendy’s in morrow Georgia located on mt.zion blvd. They are very rude , I come every day on my break and the service is horrible I would have thought it would change but it’s still the same even after I talked to the manager. They work very slow , they never let me complete my order , they cut me off and I never get greeted or thank’d when I leave.
About a week ago I went to location 0003937 and ordered a spicy plain meal, jr cheese plain and a go wrap. The go wrap was fine, but the jr cheese was missing and instead of a spicy chicken plain we got a baconator with everything on it, a jr baconator with everything on it and a square chicken sandwich with everything on it. I complained to the store directly and got coupon cards in the mail. Now, going to the same location to use the cards and they still managed to mess up a single sandwich order. I ordered a jr cheese no pickle, and upon checking the burger I found not only pickle but lettuce and mayo, things that aren’t even supposed to come on a jr cheese. I think Wendy’s, or at least this location, needs to up their standards for who they hire. Majority of the time I go there there’s always more employees standing around loudly talking to each other than there are actually doing what their being paid to do. I can’t believe the lack of intelligence with Wendy employees at that location.
My wife and I went to a wendys in Bourbonais , IL. last night and were disappointed. They had no chili, no chocolate frostys and no manager on duty to ask why. Also all the garbage cans were so full you couldn’t even throw away your trash, Come on wendys. Pick up your game.
I just went to the Wendy’s on Platinum Drive, Bridgeport, WV 26330. The shift manager on duty was very rude! She has a very poor attitude to be working with the public! I am very disappointed in the way my husband and I were spoken to my this so-called manager. This sort of treated from a Wendy’s employee is very disheartening.
I hope this issue will be resolved soon as it will effect the restaurants busy if the employees continue to treat the costumers this way.
Thank you for your time and consideration.
Had lunch at wendys on Notth Dupont Hwy in Delaware my fries tasted horrible like the oil needed to be changed i called restaurant they offered to only give me new fries really had a nasty taste in my mouth i called corporate had to leave a message 4 days later i had to call cooporate back then they tell me they will pass the information on TO WHO! Getting nasty food from wendys dont expect anyone to stand by the WENDYS NAME SORRY “DAVE”
Restaurant #00002324
Ordered 3 cheeseburger combos, pd 21.61 for the worst meal ever. Cheeseburger with nothing on it but meat and cheese. Cold fries, did not realize what I got till I got home, too far to come back. Reported to manager. Requesting a refund from Cooperate.
Re:Wendy’s, Thunder Bay Ontario. Up until Easter weekend 2017 , Wendy’s was our favorite place to head to, for lunch. It seems that the Wendy’s restaurant on Red River Road has new owners, and not for the better ! My husband and I were the only ones in the restaurant during the supposed busy lunch hour. That should have been our first clue—that and the fact it took us 15 minutes to get our orders. A “dave’s single meal” shouldn’t have taken that long, but after observing 3, and only 3 total Wendy workers ( 2 in the back, and the manager working up front plus the drive thru window), it didn’t take a rocket scientist to figure out that the place is severely understaffed. Our food arrived lukewarm, and wrong ( my spouse’s order was screwed-up). That was the last time we’ll stop at Wendy’s —there is NO excuse for what happened. And perhaps the fact, the only one that could understand English was the manager, could explain where part of the problem came from. Wendy’s Canada, needs to send a quality control person to oversee this branch of Wendy’s —otherwise, this Wendy’s location will most certainly close, by the end of 2017. Does the Wendy’s brand not particularly care about it’s Canadian/ Thunder Bay operations? Funny thing….up till March 2017, the place was always busy when we were there, the standards seem to be high ( Sirius radio was always playing softly in the background…) , and we always enjoyed the ambiance of the location. Such a shame….Wendy’s has lost us as customers. We won’t be back-Mcdee’s and burger king will get our business from now on. We love Wendy’s food….but unfortunately, if this keeps up, there will be “no more Wendy’s ” in Thunder Bay :(‘
I ordered two of the caesar side salads to take to work for lunch. When I was ready to eat, I poured the dressing on one of them and took a bite. It had four tomatoes in it so I started slicing them into smaller pieces. That’s when I noticed a large green bug on the side of the tomato. It had a large body, small head and wings. I immediately starting throwing up, and threw both of the salads in the trash. I was sick to my stomach the rest of the day. I called the location and asked to speak to a manager. The man informed me that he was the manager. I told him what happened, and never offered an apology or a refund. The only thing he said was that he would make sure they double checked the lettuce before they made the salads the next day. Horrible customer service, if you ask me. This was at the Wendy’s on 16th St, Huntington WV
My husband and I stopped by Wendy’s on 624 Us 31 Byp W, Bowling Green heading 65N back to Indianapolis. As we were waiting for our food, 3 girls came in with a dog. They had the dog on the counter and one of your workers were petting the dog. This happened on 4/15/17 between 9:10pm-9:30pm. Very unsanitary and nasty. I will no longer go to that restaurant again.
Visited Wendy’s Store E00011045 in Laurinburg, NC on 04/13/2017 at 8:02PM
ordered (2) Chicken Nugget Combos and (1) #1 Combo inside to go. The Chicken Nugget orders were taken care of immediately, but the Hamburger Combo took 15 minutes to prepare and by that time the other 2 combos were cold. The store was not that busy and we were not the only patrons waiting for their orders. Someone needs to look at management at this store. As we go thru Laurinburg quite often and happen to like Wendys food, but with this service, we certainly will think twice about this store. Mail can be sent to P. O. Box 11023, Southport, NC 28461
I went to Wendy’s in Lawrenceburg Tn I ordered a spicy chicken wrap and a coke. I got home and there was a live fly on my wrap then I called Wendy’s to tell them the lady I talked to said sorry for that but thanks for your information. No offer of refund or food, I will not be going back and I will tell my friends not to, that sick I work in a restaurant good thing I wasn’t the health inspector but I think I will let them know
Went to the location at 1410 E Alexis Rd, Toledo, OH 43612. I got my son of a baconater sandwich back to work, started eating it to find that one of my two patties was almost completely raw. The top patty was okay. For a $6 sandwich, I was quite upset that I had to throw it away. I like my meat well done. It was cold too. Now, 5 hours later, I’m at home with stomach cramping and nausea. I took a picture and even showed my co-manager, whom used to be a wendys manager, and she said it wasn’t cooked long enough.
I went to your Wendy’s In McAlester OK And The Burgers Are Great ….. But The Wendy’s In Durant Oklahoma It So Bad
Went to Altamonte Springs 18002716 Wendy’s today. We got the four for $4.. French frys were hot which was great. Hamburger were blah. No letuse or tomato. Beef edges were dark brown. Taste wasn’t there. Couldn’t find the chicken in the Chicken nuggets. Was very disappointed. We get a better meal at Checkers when you get the four for $3.. we’ll be going back to Checkers.
I drove past one of my favorite burger eateries today, In and Out Burger, to go to Wendy’s as we were on our way to Redondo. The host: Quanita was very rude to me and my daughter. I didn’t speak to the manager as I didn’t want to cause issues with the other people waiting in line. Very poor customer service! Quanita needs to go learn how to give better service…needless to say…we will not go to Wendy’s again.
On 3/30/2017 at approximately 1:20pm. I ordered a Club chicken Sand. and small fry. After approximately fourteen minutes my order was still nowhere to be seen. The gentleman behind me received his order and was leaving out of the door when the counter person stopped him and removed two items from his bag. I thought maybe that was my sandwich and fry. I waited approximately five minutes more and with groceries in the back of my car I left and went to McDonald’s a block away and withing three minutes I walked out with my order and on my way home. The food at Wendy’s is OK but the service leaves a lot to be desired.
My husband and I had lunch at a Wendy’s yesterday in Devon, Pa. and it was very uncomfortable. Apparently a supervisor of the restaurant was receiving a review by an administrator of the company. During this meeting the supervisor was asked about her goals, how she was moving staff forward, strategies for improvement, ect. The administrator appeared to be unimpressed by her responses and repeatedly asked the supervisor to explain how she was meeting her goals.
As a retired school administrator managing a number of employees I was personally offended by this display in the restaurant for two reasons:
1. Meetings such as this should be confidential and help in a private location to respect the privacy of staff involved.
2. Customers come to the restaurant to enjoy a meal and should not be subject to business conversations regarding the job performance and strategies of the employees.
I have noticed in other Wendy’s in the Philadelphia area staff meetings are held in the dinning room in ear shot of customers trying to enjoy a meal. This is unprofessional and offensive behavior by the company.
I should add, I am white, and if you are not, do not go to this Wendy’s after dark. Do not pull in, do not go in to this store. I submitted a survey for my visit, and they wanted to offer me a coupon to go back to this store. That is a laugh. The only thing that saved me was my concealed carry sidearm. I have been through the Marines, this is not safe for white people after dark. This store needs to close or warn white people NOT to go in there! A letter to corporate will go out today.
I made a mistake that could have cost lives, I went to a Wendy’s @ 2231 East South Blvd, Montgomery Alabama, 36111 along a well traveled route from Florida traveling north to our home in Wisconsin, AFTER DARK,
We visited the Wendy’s on Oscar Baxter Road in Tuscaloosa Sunday night 3/26 around 11pm. It was pretty busy. Still, the guy that took our order and served us was friendly and fast! Brilliant customer service. He was very patient and helpful! Definitely want to thank Wendy’s for their kindness and help when I visited for a kids birthday treat. 6 kids and 2 with learning difficulties. Very kind. Thank you. Excellent service, friendly staff and fast. And they got the order right, unlike other stores I have been to in the past. Best experience I’ve had in any Wendy’s or any other fast food restaurant for that matter.
I had to repost this complaint because I put in the wrong email. I went in to your Wendy’s on Crosstown Dr in Peachtree City, GA last night around 8-815 pm. There was nobody at the register and finally a person came from the dining room (which I may say she was not wiping down tables) and did not say to me how can I help you which would have been the correct response. NO! she said is it a boy or girl? I said excuse me, and she repeated herself. I replied neither and she smirked. I am short (5’3”), and a little overweight (I weigh 175lbs)but that’s beside the point. . She was rude to say this to me, Just because someone is heavy doesn’t mean they are pregnant!!!!!! I had on normal clothes. Nothing like this has ever happened to me before. I ordered what I came for which were frostys for my husband and son ( who are not heavy but thin. She never gave me a receipt for one, which is not that big of a deal. She may have just been making conversation but as I was leaving she was giggling with another coworker about it and I don’t think they knew I heard them but I did!!!!. This worker was a young black girl with long curly hair( I did not see a name tag) and very thin. She hurt my feelings . I did not tell anyone when I got home because what could they do but say ignore it. But I cant, it made me upset. I do not look like I am pregnant. So this Wendy’s worker needs to watch what she says to people. I do not see me coming back to that location anytime soon especially at night when she is there!!!!!! You may not think this is a big deal but I do. We rarely eat at Wendy’s but sometimes you need something fast. This may not seem like a big deal to you folks but It is to me when young folks are rude.
Well let’s start with, your employees need to be trained on customer service. I went through the drive thru to order and was astonished at how irritated and impatient the order taker was acting after only ordering a kids meal. She then proceeded to act completely rude while taking my money . I will not be coming to Wendy’s ever again . I get better customer service at other places . Also this rude a** dipsh*t is lucky my daughter was in the car or I would have snatched her out that damn window ? get your sh*t together Wendy’s !
I was at your restaurant and really disrespected by your employees I wasn’t in a bad mood when I got there they raised my blood pressure I ordered the 4 for 4 deal she took my order I added a crispy chicken wrap ok I got to the pay window dude with a tattoo on his said 1.90 something I said no I orderd the the 4for4 deal he was like looking at me funny like I was in the wrong ok I pull up to second window I forgot I didn’t want ketchup some girl told somebody something ok she said can I move up and will bring it out I said ok then some light skin dude came outside and said im blocking customers mind you I was in a good mood so I just parked and went in to get my chicken wrap the door was light it opened hard against wall so now this employees think im upset ok your manager there said you walking in here mad she said why you being like this I said I got messed with by people mind you my food I orderd is getting cold waitin on a chicken wrap im kinda getting upset my blood boiling ok so I went next door at the u haul office looking I went back around the building and the same light skinned dude comes and say im making the emloyees nervous ok now im getting mad he walks up to me now hes out in the middle of parking lot sayin im making emloyees nervous ok now here comes your so called manger the one that said why am I walking in here shes says she going to call 911 on me light skinned dude and the money taker the manger really!!!!!!!!!!! got me hot and mad now I get home and don’t even want it they got me really upset i payed 11.00 buck for my food they could of spit in it don’t know plz do something about these people I could of pass your restaurant and went somewhere else like home
81 Brooklyn park location
My wife, daughter and I went to the store located in Brooklyn Center, MN, last night and have never been treated so badly by someone (their manager was a complete and utter a**.
I had a disagreement with the manager, and when I asked for his name (was not wearing a name tag, of course), he said he couldn’t provide it to me for “security reasons” and flat out refused to give me his name. Really? Security reasons at Wendy’s? Come on now—everyone else had a name tag–I think it’s probably part of the uniform and REQUIRED.
No matter–contacting corporate to clarify some stuff, but you may want to stay clear of this location. However, it appears that Wendy’s corporate may not care about their customers either as I can not find an actual “e-mail address” for anyone at Wendy’s.
Disgruntled customer!
Went to get a 4 for 4 like I have in past and always ask for a frosty instead of the pop and was told they could no longer do this? I do not drink pop and they said to bad no substitution. The person behind me said they too have done this and still was told no longer. Well that’s fine we all left without ordering. There are many other places to go that understand customer needs.
Just wanted to make our observation that the hamburger that you’ve changed to is preformed and isn’t as appetizing as fresh non formed hamburger you used to have. The new ones don’t set well for my husband or I. Go back to old hamburger. We like the fries. So glad you brought back taco salad!!!!!!!please consider going back to fresh!! We don’t come as often as we did.
I am an employee at Wendy’s and I am constantly getting picked on by the General Manager in Training Ray Phillips at Store No. 3044
while traveling through Kinston, NC on 3-10-17 we stopped at your establishment to get a fish sandwich after standing in line for 20 minutes we left and went elsewhere for a fast food fish sandwich, I was appalled at the total lack of concern for the customers, I guess Dave didnot teach them that fast food should be at least quick, I love the burgers and the chicken but I will bypass this store on my many trips to Jacksonville, NC. sorry
I used to work for Wendy’s and I left to go back to school, the manager was very mean and nasty attitude, I thought there would be a higher standard to selecting management. Upon me leaving, I found out the manager noted in my file nonrehire so I would not work at another wendys. That is very wrong of her, knowing the reason I left. I would like to get a reply or be able to speak to one of the bosses at headquarters so I can clarify this because this was malicious and ill intent of this manager to do that.
I have a friend who knows this jessica and she is a manger at the Wendy’s on arygle in jacksonsonville fl, 6021 Argyle Forest Blvd, Jacksonville, FL 32244, the employees are quiting left and right , she hires new people all the time, they quit because she is not a good manager, she DOESNT EVEN GIVE BREAKS AFTER WORKING 8HOURS !! what law is that ?? She doesn’t treat none of them fair at all ! She only got promoted because she is best friends with the GM ! Then she tells the assist manager to not give customers the corporate number so that they can’t complain…this needs to get fixed. This lady is not fit to be a manager .
Hello I have a medical condition that I can eat at your restaurant because some of your food is not deep fried and I enjoy having a frosty for dessert however in my travels up and down the East Coast between New York and Florida I stopped at several Wendy’s because I can eat there however I find at older Wendy’s the frosties come out as much when you say something about it they say there is nothing wrong however having eaten at many Wendy’s where there was no problem I truly believe you need to update the old stores dad would not have let them run like this please call if you have any questions thank you
Speechless… #00001247 7039 Culebra San Antonio Tx . Host Mehdi #3225 3/5/2017 at 10:13 pm. order taker was extremely rude, asks us to move forward, we do, 15 minutes later I call letting them know we are still sitting in the parking lot waiting for our food, young man comes out and is playing with another employee London bridges as he comes out with our food, and the other bringing huge trash bend out at the same time, one apologizes for his incompetence as he stated then apologizes for the other as his whole bend of trash falls onto my car pretty hard with all the trash falling onto my side door, ugh, he has trouble lifting the bend so it falls several other times hitting my car about 3 times into the side of the door, both guys by then laughing thinking this was hilarious when I as a customer am in a rage of anger. Our receipt does say that we ordered 2 extra nuggets but these were not in the bag instead there is 2 extra containers of French fries. Hard to believe that Wendy’s could even have so many errors done on one customer. I literally came home so upset that I was not hungry anymore. So disappointed in such a huge franchise company. Don’t you take pride anymore in your customers and who you hire to work at your establishment. To think how fast food employee’s want a raise when they cannot even do the job correct. Unbelievable !! I really hope these employee’s get some type of write up for their behavior. It is uncalled for. Crazy how you are not allowed to complain
I work for a wendys in Boston…The manager told my mother that I stole their money and they are waiting on their boss to find out of I should be fired.
They ask my mom to have me come into work today…When I showed up, they told me that I am not working…I am so angry and frustrated..I don’t know what to do
..Please help.me…thanks
Tonight 2/26/17, my father went to the Wendy’s at 7807 Parallel Parkway, Kansas City, Kansas to get us something for supper.
He asked for 2 baked potatoes and they only had 1 potato, they gave no reason as to why they didn’t have more.
This is a consent problem with this store and if you say something they get rude with you.
If you call the manager to complain they get rude right back at you.
This will be the last time I go to Wendy’s, they need to close this store or give their employees a class on how to be nice to the customer’s and have enough items to serve until closing.
Dear Wendy’s,
This communique is in regard to your store located in Madison Florida (and some other stores throughout Florida and Georgia). This complaint is about some of your employees wearing colored mop strings on their head.
This “fashion” should be disallowed, for several reasons. First and foremost these “wigs” are not hygienic. They are a cheap synthetic material combined with dye that the consumer, the wearer, does not wash. If washed they will lose their shape, their color, and ultimately fall apart. The wearer takes them off (hopefully) when they get home and they lay around gather dust, bugs and many other unmentionables, especially if the wearer has children who play with them. They really are just low grade dyed mop strings. They, after a very short time begin to shed. I personally have found fragments of these disgusting wigs in my French fries, and in my bag. I can’t imagine an employee who worked at a hospital being permitted to wear such. Even the room cleaners and floor sweepers are not permitted to wear them. They, after several times of being worn begin to adopt an odor. No difference than if someone failed to wash/shampoo their hair over a period of time. While these mop string wigs are laying around the employees home they gather dust and possibly bugs. I have actually seen one of your employees “fluff” her mop-wig while bagging French fries, chili and Frosties. This permitted health hazard, not to mention the unsightlyness of these mop-heads must be immediately stopped or eventually your company or one of its franchisees will find themselves on the losing end of a litigation battle.
First of all someone from corporate should come to the wendys here in winchester tn. They have bad managers in this place when they say we close at 1 am on weekends why don’t they start cleaning up at 12:30 not right at closing time and when they say you get off at 1am that means it’s time to close get out and these smokers I’m sorry but in the middle of the night there outside smoking a cigarette the back door wide open that’s just out rages there could be a thief trying to do harm one night and everyone else gets hurt because of 2 people that’s crazy and they have a pet rat in here and they feed it to and there are some brown recluse spiders to they don’t do nothing about that it’s crazy here no respect at all here someone is gonna get hurt here prostitute in the parking lot management doesn’t call the law at all now that’s dumb this restaurant needs to be looked at and good
hello,i was in wendys here in clay center kansas getting a cup for some water and the work was talking on there head set about me saying thats the one it wrote a check . i it wasnt every nice of them saying that about me . yes i did write a bad check and i am sorry for that but i wasnt going to let my family go out something to eat. so i decided to eat there any more. i will use the bathroom and maybe get a cup a coffee to go but thats it. i just them any more i aslo use to have a gift card that i had i had to throw it away because they told me i cant use it anymore either this is a complaint. if nothing get done about is i will have to suit
I went to the Wendy’s at 9055 new kings highway today and ate half of my double stack burger and got extremely sick. Sweating and throwing up for hours . Then i realized they served me RAW MEAT !!!! I wish I could attach the picture because it wasn’t “undercooked ” it was RAW
$4.19 for just a burger with no bread no cheese (but was charged for it) no nothing but a burger……..really???? What a ripoff!! Never again I will take my business elsewhere. Most restaurants only charge .99 cents to $1.00 for just the burger (for my puppy). We are otr truck drivers and my little road warrior likes a burger now and then but never again at this store!!
Just got to Atlanta. Stopped by Wendy’s on Oscar Baxter Rd on my way here and I was extremely impressed by the service. Normally, my fast food experiences have not that great. But the young man who took my order was very patient and helpful(I had a hard time figuring out exactly what I wanted). He, and the young lady who took my payment was amazing. Definitely will be visiting again whenever I’m in Tuscaloosa. A++
january26,2017
We love your Wendys on Nautilus Blvd and Route #9 in Lacey, New Jersey.
Today, however, was a different story. I had just spent $9.48 on meals and my grandson became ill. ( not from your food ) I asked for a bag to contain his meal and a toy to keep his mind off throwing up. I was told it would be $ 1.85 for the toy. Since I only brought $10.00 there was no way to buy the toy. The manager Rachael was just following the rules!
After reading some of the other comments I guess I shouldn’t be surprised by this lack of customer service. Im sorry to see your company going the way of other lack luster fast food chains.
I usually like Wendy’s for a choice of quick eat out. I however was very disappointed today when I asked for a number 2 which was $5.89. I medium sized it thinking it was going to be $.50-$.60 more. When they told me the total was $9.91 I was shocked. I asked the woman at the window and she said fast food workers wage went up and nobody has been outside to change the prices. SMH!! I was not happy. It went up almost $4.00. Ridiculous!
I came there my family i drove up and they out side smoking weed at work so i told the boss but they didn’t care
I work at the Wendy’s in Rockingham, North Carolina I’ve been working there 4 weeks now and I havent got paid after the manager said I should get paid because they’re messing my direct deposit up. And they sent me home after working 44 minutes because I would have “had too many hours” after the week ended but I was scheduled to work them hours. They’re also hiring people and cutting the employees hours. If you have to cut employees hours you shouldn’t be hiring. Wendy’s of Rockingham North Caroline 28379 is an unorganized business and need new managers!!!!!!!!!!!!!!!!!!!!!!!
the wendys store at1245 n. academy blvd needs to teach their employees better customer service skills. my brother went in there to buy food from these unprofessional individuals only to be taunted by two female employees about the condition of his temporary dental issues. it is unacceptable to be humiliated by employees in any business, but in the retail industry where the company relies on the customer for its survival,someone in this company needs to address this issue of very poor customer service. we wont be returning to wendys for a long time. i will also be contacting the better business bureau, and let them know of this incident.
Just wanted to make known the treatment managers give employees. These employees get screamed at, managers just hang out while newbees have to figure out how to do there job. Managers call it “by instinct”. They hire kids because they don’t know there rights and if they try to defend themselves or say anythibg they get fired. This is a lawsuit waiting to happen. That’s why this particular Wendys does not hire older people,because they know mistreatment can turn into an HR issue really fast. This store is located on 2095 S Volusia Ave, Orange City, FL 32763. Por kids just then starting to hate their job and thats where customer service goes down. A happy employee makes a happy customer. I dont think this treatment is what CEO Todd Penegor has in mind for his company…
Lots of complaints, but, is something being done? Not…. I wonder if these messages are even seen by people who can actually do something.
Because of your lack of hearing of any firing of the people that refuse to serve police I refuse to purchase food from you anymore. I did enjoy your franchise for many lunches but this is bigger then food. With much regrets I’m sure I won’t be the old one to stop visiting. Know your employees better, I’m sure this wasn’t the first from this establishment and also shows the lack of management and set standards from corporate that people employee these employees as they purchase food there. Politics is not for the work place.
My name is Jeffrey E. Pierce, II, higher education professional, author of Be my GUEST: A guide for creating an ultimate service experience, and founder of Parallel Inception, LLC, a consulting company devoted to assisting organizations with improving their customer service.
We would love to introduce our training program, “The GUEST Experience,” to your staff.
“The GUEST Experience” training program is designed to equip participants with the essentials for creating and sustaining an ultimate service experience for each GUEST they encounter. This training program addresses each aspect of our GUEST service mentality, desegregation of the word GUEST, Greeting, Undivided Attention, Empathize, Solution, and Thanks, as well as providing an unforgettable learning experience for auditory, visual, and kinesthetic learners.
After infusing the GUEST service mentality into my professional work, successes afforded the opportunity to present at national, regional, and state conferences. To accompany these attributes were the receipts of several awards highlighting my excellent display of customer service, including: the Enrollment Management Gold Star Award (for demonstrating excellent service) and the Distinguished Service Award (in recognition of my diligent and tireless efforts to improve customer service).
Upon completion of “The GUEST Experience” training program, your staff will possess the mastery knowledge and skills to create an ultimate service experience. We would love to bring this program to your organization.
I hope to connect with you soon. For more information, please visit our website at parallelinception.com.
I am sure the founder of Wendy’s (Dave Thomas) would be completely ashamed and appalled by the treatment of the Ft. Worth Wendy’s “employees” towards a Ft. Worth policeman, refusing to serve him because he’s a policeman.
Have yet to see if Wendy’s is going to let these “employees” stay in their positions or fire them immediately.
Depending on the action of your CEO’s regarding this outrageous incident, I and my family may choose to never visit any Wendy’s fast food again. If you hate all police, then you probably hate many of your customers as well.
I understand a number of your employees in Fort Worth TX refused to serve a police officer…I did not see where management fired these people immediately, so I am immediately not eating at any of your establishments…If you can’t hire people that respect law enforcement, then those people don’t respect me either.. I’d be afraid to eat at a Wendy’s…Action needs to be taken immediately with a do not recommend hire in their records!
Wendy’s Employees Accused Of Refusing To Serve FWPD Officer « CBS Dallas / Fort Worth
I totally agree with Lyn. Unless Wendy’s publicly comes out and state they have fired all employees involved in this disgrace, I will never step foot in their restaurants again.
You just said what I was thinking. I live in Florida & I will never go to a Wendy’s ever again & I hope millions of others stop going too in order to put them out of business & I hope that they call 911 for help & not one officer shows up. What a great pay back.
I worked at the wendy located at 602 e greenway Phoenix az i was fired because i dont wanna joke and play around wit the staff when we are clearly there to work i come in on my days off i stay over whenever they need me to but the store manger Toni is the worst she let’s the ppl who work there get away with anything then when u do bring stuff to her attention she does nothing about it i was fired today because a coworker was wasting food and she got mad cause i said something about it we are not suppose to have phones on the floor while workin they have there phones out texting and talking we no suppose to wear fake nails but its ok fo ashley to wear them toni dont care about the store she come in work til 2 and leave i complain to her how aftet she leaves ppl just stand around and do nothing she dont care i wish that i could get i. Touch wit the dm sereana because seem like she need to fire toni the mangers under toni do a better job than her all she care about is being off by the time her kids get off as she says its her store she do what she want but to fire me one of the only employees who actually do some work is unacceptable and i feel its unfair and i wish i could get a response from corporate or are dm sereana …..sincerely venus
I really need are dm to get in contact with me her name is sereana. I feel like if no one talks to her this eill continue and nothi ng will change
I really need are dm to get in contact with me her name is sereana. I feel like if no one talks to her this eill continue and nothi ng will change now im being told im not fired im being wrote up for having a attuide….wow i didnt have a attitude
GREAT COMMERCIAL FOR THE 4 FOR 4 DEAL THAT IS AIRING IN MARYLAND, HOWEVER NOT ONE SITE OFFERS THIS DEAL IN THE ENTIRE STATE. PLEASE EXPLAIN WHY THIS DEAL IS NOT OFFERED IN THE STATE OF MARYLAND AND POSSIBLY SURROUNDING STATES AS WELL.
I went to the wendys at the corner silver spring & belair road. Had one of the restaurant employees texting on his phone right in front of me then attempt to touch my food without washing his hands and the food had not been wrapped up yet. Then the other employee made it look like I was getting mad cause I was waiting for my food and wanted it now and that wasn’t the case. I will never go back to this wendys poorly ran and unsanitary employees.
Dear Mr. Penegor:
This is a letter of complaint against your Wendy’s store; located on12941 Sunrise Blvd, Sunrise Blvd, Fl. and your manager Jason. On 1/2/2017 I entered the store at 11:50m to purchase lunch as I was traveling from Miami to Tallahassee. I entered and was the only one at the counter. Your staff of over 6 employees at the time, had me wait more than 10 minutes because the cashier was cbalacing her tray money and talking to another employee. Mind you there were three cahier machines that no one was attending. After this wait time, I asked for a manager who came to the counter and abruptly stated” …so what is the problem” I explained that I entered Wendy’s and that all your employees saw me at the counter and did not welcome me, did not address me, did not even ask me what I wanted to order. The only thing I received was one of your employees “eyeing” me and down in a not so honorable manner.
This manager further tautened by stating “ so ma’am what do you want me to do about your complaint” with the worst demeanor because I was complaining and then Jason stepped in to take my order. As an avid customer of Wendy’s I was in shock on the way your employees treated me. Was it because I was a woman, because I was Hispanic, because I was older? Shame on your employees and I ask that you pull the video footage so you can clearly see how I was treated and conduct an investigation.
I pride myself in eating your salads at Wendys in many locations- specially in Miami, but feel truly violated that as a customer you staff didn’t even care that I was at the counter ready to order with my money in hand. Please do not hesitate to contact me should you need further information and please provide me with an update on a resolution so that no one else has to go through what I endured at your store.
Sincerely,
Lianne Batlle-Baez
Miami, Florida 33165
Hi. We are very excited that Wendy’s has opened a store in Dunnellon, Florida.. Today 1/1/17 my wife and I decided to have a bowl of chili and went to the new store.. As we were entering we noticed a young man in a Wendy’s uniform in the parking lot visiting with a couple of guys and a girl. We entered the store and saw these people come in the side door. The employee went into the kitchen and one of the other people not in uniform also went into the kitchen. When the non-uniform person left with something that he was eating. The other two apparent friends of the employee were handed something that looked like a cup of chili and what appeared to be a frosty. The reason this concerns us is where you are now located used to be a Checkers and the employees fed all their friends for little or nothing in payment. Checkers failed… We want Wendy’s to be successful in our town so this kind of stuff concerns us.
After we received our order and looked went to a table we were surprised how many tables were dirty with very few eat in customers and finally took the least non-cleaned table we could find. The floors were trashed with french fries and other stuff. When we left the trash bins you place your finish meals cups, paper, etc were do full you couldn’t get everything in them. Of course by now you had me looking at everything as I was so shocked at this new store was so unclean, and went saw the parking lot. Cups and trash were abundant not only on your parking lot but the a joining parking lot as well. Of course the food was great as usual and we will come back. Please don’t let things get out of control in this Wendy’s as we are a small town an word gets around fast.. Happy friendy and empowered employee’s are needed badly. Thank for listening, hopefully this we be beneficial to your continued success..
Being that I couldn’t get through to the corporate office, I decided to write here. I’ve been working for Wendys of Loris, SC, since my employment there our GM have came to work under the influence of marijuana on several occasions. Not only that but he also smokes with a few of the crew members as well. He’s suppose to be leading by example not following the crowd. He also curses, talk about woman with big behinds and talks about our customers at times. I don’t have our district manager number because no one wants to give it to me, I guess because he was afraid this would get out. If anyone here knows Jo Ann the district manager of the loris area store 3259 please email me jadkds0816 at
yahoo.com. Thank you
I used to work at a Wendys location in Scranton PA, and I had a manager act the same exact way! This was in 2010. Only difference is she used to smoke ‘spice’ and marijuana with the night crew members. They all used to go in between the double doors after the dining room closed and hot box the heck out of the area. It was insane! Nothing ever got done, and I eventually just quit because I couldn’t stand it anymore. This manger used to even sell hers and her CHILDS prescriptions to the crew members. I don’t know if anything ever happened because I did quit not to long after I discovered all of this but from the year I spent employed there, nothing ever got done and it was taboo to even mention her drug issues. So sorry to hear that basically the same thing is going on elsewhere and I hope you have better luck at your store then I did!!
I didn’t want to post this here…but since I didn’t get a receipt I don’t have a location number to send an email through the website. I don’t like posting negative things about companies, but here goes. I visited the Fullerton Ca location on imperial hwy yesterday around noon. I have been to this location a few times as I have lived in the area for four years now. In the past the customer service has been subpar but the food was decent enough. I blame management for the service. I have actually witnessed an older white lady manager yelling at the drive thru employees. I actually felt bad for them! You can tell that she made their life there a living hell. It’s hard to provide good customer service when you are miserable at work. Well, this visit, service was just as expected. The lady serving me at the drive thru looked annoyed when I asked for a drink carrier. Didn’t say but one word to me. When I got home my food was cold. Then both my daughter and I spent the whole night BARFING! We both ate the same thing that day, a 4 for 4 deal. Neither of us ate much of anything after that because our stomachs weren’t well. If I felt that telling the actual restaurant would result in anything other than being yelled at by an angry old lady I would call them and let them know to check their food. However, with the kind of management running the joint, it won’t do any good. Corporate needs to swoop in and change things here. Even their average yelp review is 2 stars!
To whom is may concern
After a hard day work as an ob/gyn I decide to due take out . I proceed to make my way to the walnut Creek ca location off treat Blvd, I order threw the drive threw toca salad with a diet coke.
The Gentlemen named mario made my day as I approached the pick window I notice a big smile he asked how are you doing, as the last bag came threw he said drive safe and happy holidays .
Thank you for making my day from the smile to laughs thank you
Sharron
This is the first year that Wendy’s in Estero Florida have no decorations for Christmas.
I sure miss the holiday atmosphere and wonder what is wrong.
Ken
To whom this may concern please submit to district manager franchise Owner:
I happened to step in location 9851 Brentwood California off Lone Tree Way around 830 pm on December 10, 2016 notice the drive threw was long I mean like 11 cars back
I walked into the dining room noticed that the line was long and not enough employee were working the manager named mario around 5’10 semi stocky man keep his crew all under control with positive attitude and motivation.
You don’t see this in alot in company’s these days his motivation by talking to the crew the crew laughing and smiles all around was great.
The reason why i’m writing this is we always here about negative but never the positive.
Thank you for your great customer service keep the good work up.
Danny Gomez
I went to Wendy’s Restaurant #18009899, 1050 McCoy Rd, Orlando, FL, on 12/8/16 @ 1/30 pm. I thought I would eat somewhat healthy while doing some Christmas shopping. I ordered a Full Taco Salad. I parked my vehicle in the Wendy’s parking lot to eat my salad. Midway through the salad I bit into something hard. When I withdrew the item from my mouth it was a black rubber piece of something. It looked like a piece of windshield wiper. I was upset & nauseas at the thought I might have eaten some of it without realizing. I went inside asked for the manager gave him what was left of the salad & the piece of rubber. I explained what happened he said would you like another salad or your money back. I don’t even remember if he apologized or not there was very little emotion from him. My husband said I should have taken a picture before returning the salad. I was so upset it didn’t even cross my mind. I did get a refund but I don’t see myself returning to Wendy’s. Bummer I always thought Wendy’s was cleaner than all the other fast food joints.
I visited Wendy’s (located at 3801 W Broward Blvd Plantation , Fl 33312) at 9:54p.m on Thursday December 8, 2016. I got out of my car and made my way to the door to find that it was LOCKED. I checked the hours of operation and it said the store’s dine in area closed at 10:00 p.m. 9:54 is NOT 10:00. Not only that but as I looked through the window on my way back to my car, there was a woman locked inside the store (NOT IN UNIFORM) laughing and chatting it up with the employees while her children (under 5) were in the car with the windows down and engine running. I proceeded to my car and went to the drive thru. I waited 8 minutes before I made it to the speaker with 4 cars in front of me. I placed my order and remained waiting at the speaker for 23 minutes. The car that was at the window when I placed my order was still waiting at the window after 23 minutes. Thats unacceptable. What ever happened to their timers??! I’d rather the supervisor ask me to drive back around through the drive thru to get the timer back right than wait for 30+ minutes to not get the food I ordered. All I wanted was a larger strawberry lemonade with a 4 piece nugget and BBQ sauce.
On 12/08/2016 @ 1:30 this afternoon I went to7035 Durand ave in mt pleasant (wendys) this is not the first time there, I always ask if they can drop fresh nuggets (10 ) The black employee’s refuse to do it, their touching their clothes making smart ass remarks there’s one Mexican male that has a very nasty attitude, he had one of his friends a cost me about my services dog telling me that he was going g to slap me, that’s a threat the store manager told him that he is not going to hit anyone. if he say he did not have anything to do with it he’s a liar.his name is Martin bad attitude and you have my. e-mail
I Went to the WENDYS Drive Thre at the Clark, NJ Location on Central Avenue at 3:44pm on Monday 12/5/16 and ordered 2 of the Spicy Chicken Sandwiches for .99 apiece and two of the Value fries for .99 apiece….When I wanted to hand the Middle Aged Asian Indian Employee named Sari she rudely told me it was $6.95 when the Meal normally costs $4.24
She again rudely told me I had ordered 2 small fries instead of the 2 Value fries which I always normally order. She then gave me part of my $ money back which I thought was a form of apology and then handed me my bag which only had one 1 Spicy Chicken Sandwich and 1 Value Fry which I had NOT ORDERED
By then I was disgusted with her Conduct, Incompetence, and Rudeness and then requested to speak with the Manager…Guess What Happened Next…The Late 20ish Hispanic Manager who REFUSED TO GIVE ME HIS NAME told me to get the F**K out of his face and refused to hear me out because he said I was ABUSING HIS EMPLOYEE AND USED PROFANITY TOWARDS HER !!!!!!!
By then vI was extremely furious and demanded my $$$ back…He gave me the remainder back and I drove out of there and went across the Street to McDonalds where I ordered the d=same type of meal and got better Customer Service and the Correct Order….In fact the Nice Male African American Drive Thru Employee saw that I was shaken and asked if I was Ok.
I elated my story to him about what happened at WENDY’S and he shook his head in disbelief and mentioned the incident to his Supervisor and she told me to come over to McDonalds for better food and service
This whole Matter is a very poor reflection on Dave Thomas’ fine restaraunt and makes his legacy look bad….Wendy’s needs to screen their Employees Better and gives credence to Donald Trump’s argument that we need to start having a Better Immigration Policy in the USA….
No wonder that he prefers McDonalds as well !
i WENT TO YOUR SHOP AT 5502 HARRY HINES BLVD, DALLAS TX 75235 ACROSS THE STREET FROM UT SOUTHWESTERN MEDICAL CENTER TODAY. MY HUSBAND WAS HAVING TESTS AND MY MIND WAS ELSEWHERE. I FORGOT AND LEFT MY PURSE WITH MONEY, CREDIT CARDS ETC. IN IT. AN HOUR LATER I MISS IT. i WENT BACK AND THE GIRL WORKING THE COUNTER WHO WAS NEW, SAW IT AND RESCUED IT. SHE KEPT IT BEHIND THE COUNTER UNTIL I CAME BACK AND WAS ABLE TO IDENTIFY IT. I WAS SO RELIEVED. SHE WOULD NOT TAKE A REWARD OR EVEN A TIP, JUST GLAD I GOT IT BACK. AT 60 I DON’T HAVE MUCH FAITH LEFT IN MY FELLOW MAN BUT SHE WENT MILES TO HELP CHANGE THAT. I THINK SHE SHOULD BE RECOGNIZED FOR HER HONESTY AND GOOD HEART. I DON’T KNOW HER NAME BUT SHE WAS NEW, WORKING THE FRONT REGISTER ON DECEMBER 5, 2016 AT 3:00 PM. SHE MAY HAVE BEEN EXPECTING A BABY. AGAIN SHE WAS SO NICE AND SAVED ME UNTOLD EXPENSE AND WORRY. THANK YOU, DAWN RENEAU
I want to complain about the Wendy’s in Troy oh on archer dr they discriminate against ppl whom have been addicts which is bullsh*t the manager Dena ripped up my application up because a girl I went to school wit said I’m a drug addict I’ve been clean for over a year. I can pass a drug test right now.
Not a good experience at Wendy’s in Lambertville, MI. 1:40 pm 12/5/2016. I was going to file a normal complaint but I didn’t receive receipt in order to do that. I had quick service for an unedible Apple and chicken salad from takeout window. This was so bad I have to assume it was supposed to be thrown out. The apples were all half brown and on the edges of the chicken was obvious mold. Pissed off at home,with the salad, and still hungry. So I wrote this letter. Now to find some bread and peanut butter. That’s still going to be better then what I payed for and threw out.
Well the new manager MASON was a NO CALL NO SHOW on his shift the other day maybe he’ll get his 5 days off for THANKSGIVING when he should be fired. But that’s how wendy’s works they fire or make good managers QUIT. Don’t worry I’ll feel the reprocussions of these complaints since I open with the GM almost everyday and no this is not a vendetta against this manager he’s just worthless . only 3 managers there should get bonuses LINDA, MARK, and BETH the only 3 that do any cleaning for your inspections. You can’t even get the night shift to do any prep for the day shift , Can’t make chilli at night so we have it in the morning can’t bring in stock so we have it . Break stuff not by accident.This stuff get’s old and don’t need to here well it has to be done yea it doe’s but on there shift when it’s should be done. I’m not a kid I’m almost 60yrs old and I out work them.
I know several young people over the age of 18 working at Wendys in Michigan , they work 10 hour days and aren’t allowed a lunch or break , this is breaking labor laws . The minors are only allowed lunches and breaks . OSHA will be notified jf this continues ! I don’t know if this is a corporate rule or it a just bad nanagement
Went to Wendy’s this past Friday 11/18/16 in Dunedin Florida on #2153 Main Street and computers were down, long time waiting and then today Sunday, 11/20/16 my card gets charged another $18.00. Thank God I noticed it because I get alerts on my cell phone. I won’t go to Wendy’s every again. So disorganized and the young manager is so fake; she was trying to calm a customer because of something wrong on the order, then she turns around to make faces with other workers. Terrible!
This is the second time in a row that I have came to the wendys at 1660 Cochran Rd, Pittsburgh, PA 15220 and had a less than satisfactory experience. The last time I went a few months ago they gave me the complete wrong order after driving back to my house and realizing this I drove back only to be told I hadn’t ordered what I did by the ignorant drive thru employee after providing my receipt and some arguing I got what I originally ordered but nothing for my inconvenience. Tired of arguing and being hungry i left still unsatisfied and left it at that. Tonight I went back and stood in line to order for 10 minutes finally the employee took my order but could not comprehend that i wanted a triple baconator meal after her ringing up a daves hot and juicy triple I told her that that was incorrect and that I wanted a triple baconator she rings up a son of a baconator after another 5 minutes of her trying to comprehend my order i tell her that I want a double baconator meal and i would like to add a patty to the burger which cost me more than the triple baconator meal i finally pay as I’m standing there waiting the manager goes up to the employee who just took my order and asks her why she didn’t just ring me up for a TRIPLE BACONATOR and her response is that is not what he asked for, he asked for it to be rung up like this after hearing that I explain to him that I’ve been standing here for the past 10 minutes trying to tell her what i wanted he walks around to the kitchen and the employee looks at me and says with an attitude that’s not what you ordered and argued with me for another minute or so before I just ignored her and grabbed my food and was on my way the worst part about all this is that she was training some young kid needless to say I won’t be back to this wendys ever again this one gives wendys franchise a bad name
very disturbed… today I went into one of you locations in Durham,NC to order lunch. There was an Orkin service tech running around taking picture during lunch time. The time was 12:24pm on 11/16/16 store location 0001869. I just found this very inappropriate.
It is now a month past I have made 3 calls to Corporate office and spoken to a Mr. Morgan. I had gone to Wendy’s in Rosemount MN. The Store Manager that was at this store wiped his nose,face and eyes while making burgers and maning the,fries and serving them up. He did not change gloves nor did he stop to wash his hands. It ruined my meal and my husbands meal. I was promised that I would be sent 2 meal coupons for my inconvience. They should not take a month to receive them in the mail. Please let me know when I am going to receive them. Everytime I have had to call your corporate office I was making a long distance call. Mr. Morgan said it would only take a week. My phone number is 952-432-XXXXX
another great day at wendys one of our new young managers wants about 4 or 5 days off for thanksgiving after he called off sick on halloween so he could party and post beer bong pics on facebook .How do I get a job that I can call off sick all the time work only the hours and with the people I want not help clean any of the business and still keep my job . well corporate don’t care they got a GM that doe’s the work.What a great night shift you have break your rules on the smoking area and health dept rules about cross contamination hell why cover meat up in the cooler let the blood drip on the frosty packs and boxes.I should be contacting the health dept but I think you got them on your paycheck to. You always show up during the day never on a night shift where all the problems are I’m tired of doing there work on opening. Who pays your fine for smoking outside your back door you the employee because your night managers know where the smoking areas are but don’t care where you smoke you can come clean up there cigarette butts because I won’t. this is your business at trenton ave in findlay ohio more going on than your GM will ever tell you .Your problem managers name is MASON and JOE more mason than joe.
Went to Wendy’s on Eastway, in Charlotte,NC to order a quick bite to eat. For my drink, I asked for Dr. Pepper. They had everything EXCEPT that. So I asked for water. When I received it, the water was BROWN. So I asked for bottled water. The bottle was OPEN and HALF was gone. ? SMH completely UNBELIEVABLE service. Definitely won’t be going back there. #WendysNOTWinning
I stopped by Wendys today to get my wife a Burger and my very favorite Chocklet malts I stood at the counter for 20 minutes and was ignored the whole time i was there the line behind me was getting longer im disabled so i cant stand a long amount of time so i walked to the entry door as i looked back the people that were behind me in line were immediately served i will miss the chocklet malts from Wendys because i will never go to another one. wow never thought id be discriminated at a Wendys
I visited your restaurant in Highland, Utah last Saturday. I had a big order: 18 meals ‘to go’! I called ahead and asked the manager, Colleen, to have them ready at 7 PM. She was kind and helpful and took my order. She didn’t ask me any information and trusted that if she prepared the food I would really come. I got there at 7 and unfortunately had to wait in a long line that took 20 minutes. But when it was finally my turn everyone stopped to help me.They had the burgers made already and then spent the time bagging the fries and nuggets and filling the 18 frosty’s. They didn’t treat me like a burden and they were friendly and happy to serve me. I was appreciative of Colleen, and her crew, who made this birthday dinner a good experience. I worked at Wendy’s for 7 years in the past, so I knew they could handle an order of this size if I called ahead (which I gave them 3 hours notice) and they didn’t disappoint. The food was a hit with the party goers! Everyone was impressed. I know you hear enough negative comments, so I wanted to praise Colleen and her staff in Utah! Thanks!!
Hi
I sure wish you all would bring back your old burgers and square cut fries. The “new and improved ” greasy ones and skin on fries you all changed to a few years ago are so unappetizing. I miss the classic Wendy’s taste. Still like spicy chicken n frostys.
Thanks for listenin’
Charles
I approached at 2710 Rancho Cordova Blvd about the time the lobby was closing. Being over 1000 miles from home, I had no car. I waited until all of the car cleared the driveway and ask the attendant at the window if they would sell me a burger ,chili, and a drinks he sail no. The manager came to the window and also said no,
This is a drive through and if you don’t have a car we’re not serving you.
I tried to explain that all of my cars were a thousand miles away and this was the only place that was within walking distance.
She said I could wait until tomorrow to get something to eat, or that there was an In and Out burger a couple of miles down the road ( It is approximately 1.5 miles away in the opposite direction from my hotel on the other side of a busy freeway and no safe way to cross walking).
In the past I have often turned to Wendy’s for afternoon snacks, family meals on the go, and a quick bite for hungry kids on the way home from their activities.
I do understand normally pedestrians are not to be served at the drive through window.
But I also believe that customer service can also take into consideration that there are also unusual sercomstances at times and you should try to take care of a customer if at all possible.
All that I got from this manager was “TOO BAD”
At this point My self and My family will no longer ever return to another Wendy’s owned restaurant.
I may just be one (6) lost customers, but I will vote with my dollar.
Hi Wendy’s
Did you know that you have a LEVEL 3 Sex Offender working in one of your locations where children and families go every day.
Name: BENITEZ, MARCOS
AYER, MA 01432
I visited Wendy’s 2226 W Henderson Rd Cols,OH 43220 on Wed 11/2 around 1pm. I asked if they had quarts or larger of chili, they said only individual large serving. Ordered 2, when I got to my destination, the containers were only partial full, one was measured 2 inches from the top, the other 2 1/2 inches from top. It was watery, not as I have had it before. No receipt, no napkins. Not up to its usual standard of Dave and Wendy Thomas. Disappointed.
So, first I want to start by saying I worked at Wendy’s for 2 years, so I know how XXXXXty this job can be and how disrespectful the managers can be towards their employees. That being said, I did not hear any conflicts within the store to suggest why the girl serving me would be in such an awful mood. I came through the drive thru and I had 2 things in mind to order, first a junior bacon cheese burger (of which I asked for it to be made special with no tomato and add ketchup), and when I asked for this the girl immediately responded with the total before I asked for anything else. Then I asked for a 5 piece nugget as well, and again, she responded with the total without even asking what sauce I wanted. Again, I worked at Wendy’s for 2 years so I know that all of this stuff is pretty standard even if you’re not being the friendliest person ever. Then when I got to the window she just looked at me, having to make me say that I wanted to pay by debit. She then hands me the machine and goes off to get my order. I also over heard her taking the order of a couple cars behind me and I was not surprised to hear her being just as rude to them as well. After waiting what I felt was longer than nessesarry for 2 things, she did not include any sauce (I assumed since sweet and sour is pretty standard that she might include it but no), resulting in me having to ask and her giving me a death glare as she handed it to me. Now, I usually never do surveys or even make comments or complaints about anything, but this was just too annoying not to comment on. I did get her name (Kaitlyn), but only because it was on the receipt (she was not wearing a name tag which is another thing I know she should have done). I’ve been to this location many times, and even when I’ve had to wait for food in the past, and also had some sour employees, it has never bothered me or affected how I felt about the restaurant, but after tonight I will not be coming back to your store, as well as I will be letting everyone I know who also goes there, not to. I work in the Kitchener-Waterloo area and live in Cambridge, so I hope to spread the word about this horrible experience.
Lastly, I did try to write all this on the Wendy’s comment/survey website, but it said it was too long, so I would suggest changing that so as to get the full advantage of such comments and complaints.
Thank you for reading (not for the service).
I ordered 16 $ of food and had to be parked to wait on my chicken sandwiches. When I got home I was given a jr. cheeseburger instead of a double stack. I called to tell them I was coming right back to their store. When I got there, a customer was in front of me at the menu, then I told them on the speaker that I was here for my double stack. I waited behind that customer for 8 minutes, they did not tell them to park, especially when they was knowledgeable of my mess up order. When I did come to the window, the manager showed no compassion of their fault and did so as though she didn’t care at all.
Hello! I just recently visited the Wendy’s off of Hwy K in O’fallon MO. It was a very bad experience! The management and staff was very unprofessional! I was very specific about what I wanted on my hamburger….plain, extra pickles. That means, NO Cheese and only extra pickles! It’s not rocket science! I received a hamburger with cheese on it and extra pickles!!! I’m very lactose intolerant! It’s been years since I had dairy, such as cheese because I have horrible IBS! Do you know what that is?! Anyway, I went back in the restaurant to get a new sandwich since they got it wrong and the manager and staff was very rude! It’s sooo hard to make sandwiches and fries, let me tell ya! And the employees want $15 an hour?! They are smoking crack! So, the typical ignorant black woman in the back was complaining like a whiney XXXXXX and was talking a lot of sh*t about having to fix it. She said, “No cheese, No service” What the F*** kind of ignorant bullsh*t is that?! I’m never going back to Wendy’s! They hire a bunch of Space Cadets that can’t comprehend making food! Regards!
Manager at Forest and interstate 75 named GWEN. Told me that I couldn’t be there to wait for someone to get off. I was buying food safety I waited! She said it was corporate rules and regulations! I said show me where it says this and she got mad and told me to leave!!!! Wow in what country do you turn patrons away!!!???
My husband and I visited Wendy’s Penn Hills Shopping Center on Rodi Road in Penn Hills PA 15235. WE were very upset at how slow the service was at the drive-thru. 3 cars in line and 20Mins+ to order our food and get to the window. They spent quite a bit of time in front of us with a customer who seemed to have ordered just two small Frostys
We finally received our order and headed home, My husband ordered a burger and fries and I ordered a half Mediterannean Chicken Salad along with an Iced Tea that I specified to have extra ice in it . My husband’s fries were actually partially frozen . My iced tea was disgustingly warm with no ice at all. Not only do the frozen fries need to be addressed, but my salad was warm . It was hard to tell whether the chicken was to be served warm or chilled and the sauce on top looked like it had been sitting around for awhile. The lettuce and tomatoes had not been CHILLED at all.!!! The lettuce was room temperature and the tomatoes had drops of moisture as if they had been sitting out of the cooler for some time. I took a bite of the salad and a sip of the iced tea and was disgusted. My husband was disgusted by frozen fries. Can you blame us?
Unfortunately, we realized that no receipt had been put in our bag or physically handed to us.
I feel these issues on food temperatures and efficient customer service need to be addressed immediately with this store location and any other stores where you may have received complaints. People go to your restaurants when they are on the run with their kids, grandkids and family and expect good, hot , feel good meals. Parents and grandparents are very busy with life and their kid’s activities – and I’m sure your employees are too-to recieve anything less than good nourishing food which Wendy’s had always taken pride in.
Thank you for resolving these issues in advance.
Sincerely,
Meredith McConnell
Pittsburgh, PA
I am inquiring if Wendy’s supports their community in regards to their percentage of sales of a specific Wendy’s restaurant (i.e. Kittanning, PA ) goes towards a non-profit organization such as the Armstrong Riverhawks Girls soccer team? I approached the manager at the Kittanning site, which they use to participate, and he indicated it is owned by ‘Corporate’ now; therefore cannot. All money goes towards the girls’ camps/clinics, winter, indoor soccer sessions, futsal, Spring travel team and such. The Riverhawk girls would greatly appreciate your support! Please contact me to arrange a date. Sincerely, Michelle Bevington (Booster’s Secretary) 724-355-XXXXX
My grandson went to work at Wendy’s #00005100, 3000 Owen Drive, Fayetteville, NC. He was very excited, studied the online courses at home. He went to work and everything was going great. Then someone marked his name out on one day. The “manager” said someone was fooling around. Then they started cutting his hours. He ran into a coworker at Walmart, she stated they were messing with her schedule also. We found out one of the managers was hiring friends an relatives and letting them have the pick of hours and calling the other workers and giving them what was left. Something is very wrong with them. Another problem is some workers can’t get orders right. I order a loaded bake potatoes but got a regular one. This Wendy’s is not representing your company in a professional light. I don’t like to get involved with my daughter or grandson ‘s business but Wendy’s is a good restaurant and deserves a better representation than this. I worked in the service industry for 32 years and something like this could make or break a company. I wish you luck on this problem.
Visited the Wendy’s in Penn Center, Wilkins Township, PA on Sunday, Sept. 25, 2016. Walked in and stood at the counter for several minutes while one employee kept laughing and discussing with others as to when she had clocked in/out. Don’t know which it was but I do know the time-3:05 as she kept repeating it. She and several other employees apparently couldn’t see me standing less than 3 feet away directly in front of them. Nobody asked to help me or take my order. I finally turned and walked out the door. A truly terrible example of customer service.
Sunday, September 19 9. 45 PM in the evening I went to Wendy’s with my family to have a pleasant experience because I always have in the past . After a hard day working I wanted to relax and sit down and eat with my family it was 945 Pm I knew the restaurant would be Closing inside so I Called about 8:35 PM To ask the store Hours I knew it had to get To that location on Palmetto Park Road in Boca Raton fast it was just a few minutes to have my house . Anyway after spending $37 on my family we all set down about 955 to sit down and eat . After the cashier gave us our order We all sat down to eat . Out of nowhere manager comes out to our table stands over my food and tells me to pack up and leave the restaurant will be closing in three minutes all of Us and repeatedly kept on saying to leave the restaurant or she will be calling the police. I couldn’t believe it she told me we had to be out exactly at 10 PM . She kept on stading over my food I was literally choking on it to move fast and she kept on Repeatedly telling us to leave Then she told me the police will be called If we didn’t move it . Wow my wife into kids are terrified over this experience after wasting $37 choking on our food we left the restaurant With the food in our hands . I told her that I was going to report the situation and she told me she really couldn’t care less that her job would be so secure and nothing would happen anyway she would be here Monday Tuesday With a secure job so basically get over it . I truly don’t believe that the CEO of Wendy’s corporation would agree to this treatment at all to their customers of 35 years or more plus .!!!! Disappointed and let down ..,,,!
Hello corporate offices and higher ups,
I used to be an employee at a local franchise here in Lafayette Indiana. When I say I used to work for a franchise, I mean i have recently quit for your founding firm due to lackluster performance on the managements part, I also have yet to receive my last couple weeks pay for working there. I am under the impression that you guys have NOTHING to do with this particular franchise in question here, but i need my money! Either cash in hand or a check of a total of 64 hours altogether at the pay rate of $8.25 an hour(minus taxes and applicable deductions). I have been waiting this whole time for my checks that I have yet to receive, all the while finding and working other jobs. I wish for this to be looked into As Soon As Possible via email if you can.
Thank you and have a wonderful day guys,
Sincerely,
Ervin T. Crawford
Sorry to say I just had one of the worst dining experiances in my life Went to Wendy’s at 850 pm in the Franklin Sq. store in NY Took 20 minutes to get my order even though there was only 1 person in front of me. When I received my order of your new grilled chicken I could not find a clean table in the entire restaurant. The floor was totally filled with garbage as well. When I complained they sent out a young man who barely touched the tables and never even looked at the floor. The condiment counter was also in disarray with many missing items, no forks or spoons and dirty. It gets worse. I had asked for a sandwich with no lettuce, got lettuce! The chicken was so undercooked it was like rubber, I had to throw it out. I usually go to the Floral Park NY store and enjoy my meal. When leaving the Franklin Sq, facility I lodged a complaint with the manager who really did not care. I tried to do your survey but it would not take a date of service. My receipt is almost non readable I will give your what I think are the facts. store 16802465, date 09/14/2016 9pm , Can’t make out the rest , didn’t print properly. Please address this problem and inform me of your steps to fix this situation and pray that I don’t get sick from the uncooked chicken
wendy’s had a 50 cent special on their frosty. bad thing was at first place in topeka I went got
16 oz or very close to frosty and then in Lawrence got about an 8 oz frosty in some generic
cup and it seemed like more and more places were giving more of the less and less size
servings so it was no longer much of a special. many franchisee’s obviously were more into
giving the customer the least they could for this promo so we just stopped going there and said to myself and others just screw it, you don’t know what deal you will get. worth going out
of one’s way for the 16 or near so size but not worth keeping in my mental data bank for 8 oz.
I cannot be “Highly Satisfied” with any Wendy’s when I just learned that YOUR EMPLOYEE at the 1350 Creekside Ln, Pickerington, OH location REFUSED to give food to a Columbus Police Officer!!!
This occurred Friday, 9/9/16 & both your Corporate Rep & the store Manager have been notified of this RUDE, PREJUDICE, INEXCUSABLE behavior from an indulged, thankless brat of an employee who would be in a bad way if he/she needed a police officer to help with a burglary or attempted murder.
DO you train your employees to be RUDE, PREJUDICE brats?! I will NEVER GO TO NOR SUPPORT YOUR WENDY’S in Pickerington, Ohio due to this abhorent disrespect of our Police!
Blue Lives Matter and Dave Thomas would roll over in his grave to know you hire these type employees. 🙁
I understand that the 10% discount is being discontinued in Jamestown NY. That’s a shame inasmuch as one of the local restaurants is located within 100 yard of a large retirement community. This will be a a terrible decision on management’s part and will affect business.
I was convinced that the shape made it taste great. Moved to Prescott, Az. Went to wends where UIO received the most god awful inedible burger ever. This was about a year ago. Have not been back since. Get ill every time I pass a Wendy’s now. Amazing how bad management and quality can get.
went to Wendy’s on west Patrick street Frederick md to get the 50 cent frosty
that has been advertised on tv. Was informed they do not participate in that
offer. If it is going to be advertised for Wendy’s then all Wendy’s sure honor it.
There is nothing on the commercial stating only good at some locations. False
advertising is not a good way for Wendy’s to have returning customers.
Hello I work at Wendy,s in Michigan I am 18 years of age. The Wendy’s I work for is located on Ford Road and Southfield. I have a big problem with my Supervisor. Her name is Beverly and she has a problem with speaking to me in a very rude manner she yells at me a lot and calls people stupid. She also had a couple of problems with my co workers who have actually left and found other jobs because of my supervisor. another problem I have with her is that whenever I write down a schedule for her she never follows the schedule. I have another job and I am going to school pretty soon and for some reason she does not follow my requested schedule. As of the past week she only scheduled me for two days and I could have worked Wednesday, Thursday and Friday and she only put me on the schedule for Friday and Saturday. She makes me open when I am not available to open. She also has a tendency of not putting gloves on when she makes burgers. I have seen her plenty of times where she made burgers without any gloves and that is dangerous. She have also talked about how one of my co worker’s face is funny looking. I am really tired of dealing with this in a work place where it is supposed to be a team effort and I have a really bad experience and as soon as I find another job I am going to quit.
Went to your store in New Franklin Ohio last night at 9pm. There was no one at the register. The only girl said she was minor and couldn’t ring while on break. So after 10 minutes, they guesstimated our order price, and I gave them $15 and said keep the change.
After another 5 minutes we got our food. I had mayo on my sandwich after requesting plain. Both Ketchup containers were empty, and the floor was wet and slippery from a spill.
3 people behind us in line left after seeing how long it took for us to get waited on. I don’t expect 5star service, but really? No one can take an order? Why stay open then
As a matter of introduction, my name is Sharmus D Evans. And, as of today I were sent confirmation that I were released from a full-time employment by Wendy’s in Merriam, Kansas because I was forced into a position to raise my voice due to being ‘deliberately’ and ‘intentionally’ subjected to harassment, physical assault, discrimination and unfair treatment by illegal immigrants, etc.
On or about August 15, 2016, I were wrongly were released from Wendy’s in Merriam, Kansas in retaliation for seeking and perusing immediate relief from several illegal immigrants who has engaged into collusive behavior in harassing, sabotaging, discriminating and treating me, as a co worker unfairly. And, as a result, last day of pay schedule before the beginning of a new pay period. My Wendy’s Crew & Team members wrongfully created a hostile working environment for me, in which, as I result, I called for police assistance to come out to the job so that I would not have to be escorted out in a pair of handcuffs – stemming from four of my Wendy’s crew, team member or coworkers wrongful intentions of sabotaging my full-time employment. To date, August 17, 2016 I am raising my voice because I have battled with this type of misconduct on the workplace for months without saying a word. I even kept my silence when a female (Hispanic) physicals assaulted me in front of paying customers that I attending at the time. Once, I had taken care of my lobby customers I reported that I was going to call the police. Yet, a few conversions were held even via phone. In house resolutions were made and agreed to. Yet, to date, I feel should I have proceeded with raising my voice about the above misconduct and wrongfully actions taken against me. I would still have work at Wendy’s. For relief, I am requesting for immediate intervention, and rightful place of employment with the harassment, discrimination and unfair treatment from illegal immigrants who think they run and operate the place with no greencards or visa! Ijs
I work at store 3907 for almost a year now. The mangers are very rude and hurtful to the employee’s. We’re under two much pressure in the night crew. Nothing is ever done right. Theirs a lot of complaints from the customers. The Manger that bags the food in drive Tru is a little ways messing up the orders and blaming it on the employees. Then when the customers come back she always tells just don’t come to her just give them a new order. Even if the customer don’t have an proof that we did. Then she always embarrassing the new people I’m front of the customers say stuff like. Get this slow person off of my cash. My cashiers are retarded. You irritating. Then she flirts with every guy that walks in using phrases as “I would like to pull on them dreads” or “you’re so fine” etc…… then she’s always talking about sex to the teenagers employees tell us about her sex life and how her boyfriend is 20 years younger than her, and how he be blowing her back out.
I visited the Wendy’s location in Locust Grove , GA a few weeks ago. It quickly got extremely busy and could’ve easily gotten chaotic but for the impeccable customer service that a young lady by the name of Kayla. She was calm, friendly, polite and professional. When it came time for me to pick up my order she did not make me feel rushed as most people would. She calmly fixed my frosties and made sure my order was correct. I expressed my thanks to her and made sure to remember to give corporate a heads up for this wonderful associate you are blessed to employ! Please make sure she gets some recognition and a pat on the back for a job WELL DONE!!!!
I have gone to the Maple Heights, Ohio Wendy’s over the last three weeks. I use my Debit/Credit card to make my purchases. However, my charges for my orders did not hit my checking account until yesterday. I was told that there was a computer problem. I left my name and contact information but have yet to get a response from the store’s supervisor. This is a big problem since charges should clear within 72 hours. I thought that these charges had already cleared my account. Multiple charges should not clear three weeks later and all on the same day! Again, this points to a serious computer problem and a big headache for your customers.
My wife’s credit card information was stolen from the hanford CA store and used in Chicago.My card was replaced by my bank before anything happened.We will never go back to Wendy’s again .We use to go at least 3 times a week.Get it together Wendy’s.
I would like to know why they repeatedly put my daughters pay check on a prepaid debt card! She gave them here checking information when she started and has given it to the management numerous times now. The prepaid card charges her to use it or even to transfer to her checking account. I have even spoke with management due to the fact it’s her first job. She should NOT have to wait 3 days and be charged a fee to access her pay check. I WILL Be CONTACTING the LABOR BOARD. This is not legal for them to do this to teenagers that are only making $7.25 an hour. They were also told by my daughter the hours she could work. 5 to 10 during the week and after 2 p.m. one the weekends. Tell me why management doesn’t let her have a break most days until almost 10 because they are busy. Some nights I have called her worried due to the fact she is not home yet and she’s still at work cleaning at 11:15 p.m. Managementhe needs lots of help at her location. They believe the teenagers they hire are stupid and won’t do anything. Well there wrong!!
I visited store #7406 on 8/4/16 at 6:19pm. I was less than thrilled! I went through the drive thru. I got home and realized that our drinks were bad, found a hair in our fries. I called and spoke to the manager Rasheeda, and she told me that the drinks were out and to come back up and she will replace them and the fries. I got home from second trip up there and the fries were brown and burnt. We use to eat at this store alot, but we have had so many bad meals and horrible customer service that we are done!!! In the past, I brought back my husbands asiago ranch spicy chicken because after eating some of it he realized he was eating paper that they forgot to remove from the cheese, had plastic in my kids chilli, potatoes so hard that you could brake something with them. I have been there so many times and got home and didn’t have all of my food. The crew that was working this evening is usually the rudest, but was surprisingly nice to us this evening. I usually drive up to order and the gentleman that takes my order rushes me and says what else do you want then before I say anything he says anything else then instead of greeting me at window he puts hand out for my money. The manger that was there this evening was talking about me when I was at the window one time when they messed up my order. I let her know that I heard her that day. Again, they were nice tonight, but we are tired of getting bad food! Order # 348271
I tried to fill out a customer survey online, but it will not allow me to fill in the date of the receipt. It will not allow me to continue the survey without that information. Makes me think it’s on purpose. You need to fix this. Customer feed back should be driving force behind your business strategies. Maybe it is, and I’m just mad. Let me tell you my tale.
I visited your Kaysville, UT location #00007746 today, 7/30/2016. My order number was #3104 if you would like to reference it. I ordered a Baconator, a Double cheese burger, and a Triple cheese burger. The young lady that took my order read it back to me. I confirmed the order, she gave me to total, and I proceeded to the window. I was given a Double Baconator, and a Triple Baconator. Not my order. I told the young man (Jonathan) that it was incorrect, and he said I could just pay for the additional burger. I told him I would not pay for someone else’s mistake. He told me he would take care of it. Then he came back and said the Manager would not take care of it, because it was a separate order. There was more to the conversation, but I said some unkind words and drove off. I was running late or would have stayed and spoken with the Manager at that time.
I later called and spoke with The Manager, but he said he was not the one that handled that situation. Pretty convenient if you ask me, since The Manager during the transaction sent Jonathan to deliver the news, and was not present. I explained the problem to him. He apologized, and then followed it up by telling me that today was Jonathan’s last day, so I would never have to deal with him again. Seriously! That’s how you defuse the situation? Train your managers, take care of your customers! I will never go to Wendy’s again, (not just that location) and all because of a stupid hamburger that probably cost your company a dollar to make. It may sound petty, but if this happens on a regular basis, you are going to lose a lot of business. From the comments I’ve read so far on this sight, sounds like maybe you don’t care, but I thought you should know what kind of people are running your franchises.
Since you refuse to make a public apology, regarding law enforcement being refused service at one of your restaurants, it’s no longer in my best interest to eat at Wendy’s. #LESMA
Having read all the comments, I am sure, there seems to be incompetence occurring, which actually is from the top down! This has caused the public to become upset!
Your employees who are treating Law Enforcement Officers rudely, need to be fired! Time for management to put a serious stop to all of this. Get on your managers, to do their job.,,
Maybe you prefer, Wendy’s to shut down.
I’m so upset about your employee in Philadelphia who refused service to a police officer. I’m still waiting for a public apology…my brother is a police officer, and I can’t tell you how disgusted my family is. We’ve always been fans of Wendy’s, but not now. The fact that nothing has been stated is a huge concern. Wendy’s will no linger get my business until we hear a public statement from you all.
I would like to know why you have not addressed the issue with the employee at your Philadelphia at 1501 Chestnut St, Phila? The employee there was fired, due to refusing service to a Law Enforcement Officer in uniform. However, there has been no public apology, and the manager of that store has been quoted as saying it is “a matter not of their concern”!! How is this not a matter of concern? Your refusal to address this issue is showing the public you do NOT support our Law Enforcement Officers! Your silence is sending the message loud and clear! We, the public, are angry and disappointed with Wendy’s for their silence. How dare you! Do you support the BLM people? Is that what this silence is all about? ALL LIVES MATTER, INCLUDING BLUE LIVES!! You’re disgusting and disgraceful to the Blue Family!!! #BackTheBlue #LESMA
I am hoping that the rude service that I received through the speaker at the window was a result of poor schedule or new on the job. It is really sad that we go to this Wendy’s to avoid the awful service at McDonalds and because we prefer the food.
I have noticed when the first window you come to that is usually the pay window is not being utilized the customer service has suffered but today was the last straw.
My order was taken which was two frosty and two crispy chicken has to repeat 3 times. I get to the window and I was handed 1 frosty, I gave her the money and was waiting for the other frosty to follow instead with the window opened still she proceeded to be rude through the headset to the guest ordering. I turned to say something to my daughter and I was summoned with a Mam in full attitude as she shook my frosty in front of me as I was inconveniencing her. I said “are you kidding me right now?” She said “what, I said Mam. And then slammed the window as she asked the ordering guest to hold on and she managed to get me my change and then finally my sandwiches. I let her know I would be contacting customer service, but she probably didn’t care because her name tag said Bre but her receipt says Kaitlyn
This took place at store #3226 on 7/23 at 5:08 pm
what kind of business is this. If a person wants to send an email, instead of waiting for ages on the phone for a rep, there is no option to do so. Its pretty sad if there is that many complaints, that it takes hours to speak to someone. I went in to wendys today in carson city nv 40033 the fries were old as hell and my cheese was not even melted. Let me add this is not the first time this has happend. And when i try to contact the manager at this wendys he never calls back. wendys get your business inline!!!!!! I am pretty sure Dave would not approve of this.
Went to eat at Wendy’s, it was the worst. My mother was served cold fries, and I had raw fries in with the cooked ones. The soda machine was broke and soda just kept running for about 5mins. before the manager came and tried to fix it, he couldn’t fix it or stop it from running. That was a lot of wasted soda. We had to keep fanning flies away from our no good food. Then we watched as a worker came with a cleaning cloth, she used that same cloth and went from table to table spreading germs all over the place. The stuff from the tables is now on the floor…no one came to clean the floor. We had to walk threw that stuff as we left. WENDY’S…that’s where you go for bad food, poor service, and a very dirty place to eat.
To Whom it may concern, I am interested in earning your business, I would like to bid on any landscape job you have. Snow plowing, mowing and or landscaping what ever you need. What time of the year is good to bid for snow stuff? let me know!
Thanks
alphaturf
5818 Wilmington pike
#239
Centerville, Ohio 45459
937-999-XXXXX
You guys charged me 129.74$ for my meal that was only supposed to be 32.43$. I went back and called and nothing was done because it was pending and not actually charged to my account. My food was also horrible! I mean how much salt do you think a burger needs? I had them fix that and I’m not one to complain. I honestly felt bad until I realized I was charged 130 freaking dollars for a mess up!
This evening I visited my local Wendy’s at 4960 East Bay Drive, Clearwater 33764. Upon pulling into the drive-thru line I was asked to wait a moment; a moment became 10-15 minutes. My order was taken correctly at the intercom: two double cheeseburgers, one with bacon, a kids meal and a baked potato. The young man at the cashier window was kind but I did not receive a receipt with my order. At the pick up window, my food and drinks were shoved at me in effort to rush me along, one bag was even shoved in my face as I tried to request a drink carrier. When I arrived home with my family’s meal, I discovered that one of my doubles was made a single. This was a simple mistake but I did want the food I paid for; it was a $23 order. I called the store and was met with the same rudeness of the gentleman who had all but thrown my order at me in the window. He did not apologize or offer a solution for the food I paid for, stating no mistake was made and hanging up. I worked in food service at one point in my life and I understand that things happen, but I was not prepared for the incredible rudeness I received. I do not plan to return to this location.
I HAVE TWO COMPLAINTS AT STORE #3114 IN HUDSON, FLORIDA
(1) On Friday July 1st in the early evening my son went through the drive-through and ordered two 4 for $4.00 meals and paid with his debit card. On Monday July 4th he and I got a notification at 6:12 PM while we were both at home that a purchase had just been made for $4.28 on his debit card at their location. My son immediately called the bank, and they told him his debit card # had been used for the purchase and his card # was entered manually!!! He cancelled the card immediately, and called the store manager who denied any card #’s had been entered manually at that time!!!
(2) on Monday July 11th at approx. 1:35pm I went through the same drive through, ordered a 4 for $4.00 chicken meal. when I got to the window I gave the cashier (who I have since learned was Christine–coincidently the same one at the window who apparently stole my son’s debit card #) a $20.00 bill and 28cents, she immediately handed me my drink, and the guy with her (GM Barry) handed me my bag, very quickly. I then went home. A few hours later I went to the post office to mail a package and it was then that I realized that I had not received my $16.00 change from my order at Wendy’s. I immediately called and spoke with manager Shawn. He said the shift had changed and the drawer had been counted and there was only a $1.00 discrepancy, so there was no proof that I didn’t receive my change, and there wasn’t anything he could do about it!!!
Really, this cashier just stole $16.00 and there was nothing he could do. He offered to call the GM who was there with her, and call me back. He did and when he called back all he could tell me was the GM saw nothing!! and he also spoke with the cashier (Christine) and she said no one left without their change!!! REALLY, she stole $16.00 by distraction…handed me my drink so quickly, and GM immediately handed me bag, and without thinking, I drove away!!!! I have receipt of the withdrawal of $20.00 bill from my bank just prior, and a receipt from dollar tree where I used my debit card, not the CASH, just before going to Wendy’s, all in less than an hour’s time period. When I got home after talking with Shawn, I also pulled receipt from bag, and there were TWO receipts in my bag, NEITHER of which were for MY ORDER!!! If this same cashier committed acts of fraud on 2 people in same family within a weeks time, I can only imagine how many other people she’s doing this to!! SHE NEEDS TO BE FIRED!!! I will never return to this location that my family and I have frequented 6-8 times per month, and I am telling every person I know about this experience!
Hi I’m an employee at the Wendy’s in Springfield Ohio on East main st. I have been there over two years and because I had a problem with one of the ex manger that worked there for treating me badly. My hours got taken away. The new manger that is working there now ( Scott ) he told me to call him Tuesday because he was going to be there all day and when I did he wouldn’t return my call. He said that he would put me on the vehicle and when I sent there to check he didn’t. And then when called him again today he said that he didn’t have to call and let me know that I wasnt on the schedule because he hired to many people. I have never had any write ups or anything like. I thought Wendy’s company cared about their employees but I guess I was wrong!. You have people that works there that does drugs but thats OK. I have asked for a transfer many times but I still haven’t gotten it. Kathy on South lime said I could come there and work there with her. I have asked to speak to Kevin so many times but I have not got to get.
Yesterday, Sunday July 10, 2016, my wife and I visited your Wendy’s Restaurant #7962 at 555 Hialeah Drive, Hialeah, FL 33022. It was approximately 7:20pm when we walked up to the 2 cash registers they have. We initially only saw 2 employees, one girl was at the drive-through window and the other was inside preparing food. We stood in front of the cash registers for about 10 minutes before a young girl finally came out to take our order. She had been called out twice by the girl tending the drive-through. She would yell out her name toward the back of the store. I don’t remember the name they called out but it sounded like one of those strange made-up first names that new generation Cubans name their children. The young (maybe 18 years old) girl finally came out with this face and demeanor as if she did not feel like working nor taking our order. I could hardly hear what she was telling us because she was so lethargic, but she did not speak English well. We finally placed our order, and when my wife asked for some napkins because there weren’t any where they should be, the drive-through girl went to the drive-through area and took about 4 napkins to hand to us, telling us that it was all the napkins they had remaining. This is not the way to treat customers. A person like that should not be dealing with the public. She was about 18 years old, had somewhat short brown hair, tan color skin and dark eyes. She looked somewhat white, but was probably mulato. Like I said, I do not remember her name, but I am sure you know who was working there on that day and at the cash register. I have to assume that the Wendy’s store standards also apply in places with a lot of 3rd World types, because we are still in the USA. Watch the security video and see for yourselves.
I was returning home from vacation and stopped at the store located at 1709 Boulevard in Colonial Heights VA. I passed by it a couple of times because the outside sign wasn’t on. I pull up behind a car at the drive thru and sit there for 5 minutes wondering why that car is taking so long when I hear that vehicle honking their horn to get the employees attention. The intercom spews out to wait a minute. Deciding to go inside, I walk up to the counter and one other person was placing an order. I then place my order, get my drink, find a table with my condiments and go back to the counter. The person that ordered in front of me is STILL waiting on her order. The staff at this store was unbelievably slow you could literally hear them dragging their shoes on the floor. After 10 minutes of waiting for my food(which consisted of 2 sandwiches, 2 fries and 2 drinks), we finally get our food one item at a time and the employee pushes the tray towards me and says “there!” I just look at her for a second before walking away to sit down. When I reach the middle of my burger, I noticed the meat was RAW! I’m so livid! It took so long to get my food and it’s still raw in the middle?! So now I’m thinking this is going to make me so sick. I go up to the counter and waited several minutes while one employee yells that I’m standing there. I can see the manager and the employee who handled my burger, and they stand there and ask the employee what I wanted. She says I brought my sandwich back and it still takes the manager another few minutes to come and see what I wanted. This manager named Devon comes up and I show him the burger, tell him the meat is raw and his response was “That’s not good”. No “Im sorry”. No “I apologize”. He had the gall to ask me if I wanted another sandwich! No, I asked for my money back. I wasn’t taking the chance that the meat on the new sandwich wouldn’t be raw as well. Those burgers are thin, it doesn’t take a genius to know when the meat is cooked. I’ve worked in the fast food industry and there is no way I would knowingly give a customer a raw sandwich, much less show any lack of respect. The customer service was far from satisfactory, the service lacked any respect, the food being raw is just unacceptable. The fellow waiting on his food said he frequented this place all the time and the service time is always way too slow. No matter the time of day. These employees need to be retrained the proper way to work with the public, and how to prepare food. I am so disappointed.
I am , pardon the pun , FED UP ….My wife and I meet another couple at least 3 times a week for meals . At different times . And at different Restaurants . Always at least once we go to the Wendys location on Gilberts Ferry Road { Highway 77} in Attalla Alabama . The food is always fresh , albeit our orders are seldom correct . Causing my wifes lunch hour to be hectic , and less enjoyable . However , Not one time since the opening of this Location has the Drink machine in the lobby been anywhere close to being stocked fully . We all prefer different drinks , There is ALWAYS at least one in our group who has to ask to have their drinks refilled , There are no offers to update the drink machines selection . We have to go and ask for refills , at times waiting 5 minutes . This is beyond frustrating . Our friends drive past the location in Rainbow City , just to come to this store . The employees are usually polite to a point . They do not like to refill drinks any more than we like asking . This has , as stated been going on for awhile . We always have overlooked it . WE LOVE WENDYS !!! But yesterday, July 9, 2016 at 4:30 in the afternoon . Came the final straw , The drink machine had no Regular coke , of any flavor . Only 3 choices in Diet . No Dr. Pepper in several flavors in Regular or Diet . I asked for my wifes drink , after first explaining the machine in the lobby was out . . It was supplied . But when I asked for a refill , the girl at the counter said to another employee , quote , These old people are in here a lot , and they always are so NEEDY . Let me tell you something , I was shocked , still am . And BOILING MAD . Our friends are both as I am Retired . My wife works . She has a set lunch time , when we come to this Wendys , she is always late in returning to work . Both of our families are blessed in that we can afford to eat out . We play cards 3 times a week , Both families have very nice homes , My own with a Gourmet Kitchen . I owned my own Catering Business for 15 years . I love to cook , but if I choose not to . Then I choose not to . The Burger King in Rainbow City has the same type of drink machine , We choose Wendys , for that reason in part . But we love the delicious food . The value . Just because we can afford to eat out often . Does not mean we like being treated in such a manner , This was a deplorable experience . Totally lacking in courteousness . Professionalism , and Manners , . I am extremely disappointed . Appalled and Furious . This Wendys is close to my wifes employment . Our friends dive 30 miles round trip each time we eat there .in total our group spent over 30.00 .. And we spend that and sometimes more at least once a week . I refuse to let this go on any longer . What a sad state for a wonderful Restaurant . Timothy Frederick
I went to the Wendy’s at: 10004 S Main St, Archdale, NC 27263
This is the Worst Wendy’s I have ever been to. Disgustingly filthy dirty with 3 people working there, long lines, and no manager in sight. I went inside because the line was so long in the drive through and there was a long line inside with the employees just standing around. Wow, this place needs to be torn down!!!
I was in one of the store at 1590 altamont avenue in rotterdam ny 12303 at 07/08/2016 around 330pm to 4pm as i was ordering my food and the total is not adding right when i pull on the 1st window to pay we told her if she can rerung us up again ans she like making a face expressions that shes irittated so i said just repeat our order an she did just to make the matter go away i said ok whatever and pay our food and when we pulled up the 2nd window they told me to wait by the door because they making a fresh batch of meat so i did 4 to 5 cars behind me already passed and then when the guy gave me the orders i qas separating my nephews food and then i found a hair curly little hair thats kinda wrapped around the nuggets when i came inside. I told her. I need a refund. And returned $35 woorth of food she disnt apologize she disnt give me no receipt or anything and i dont wanna make a scene and make myself look stupid thats why im writing here hoping to get justice its my nephews. Food kids food they mess and did that too im not asking to fire her or anything but just remind them that we. Customers spend. Money and all we ask is respect and dont treat our food garbage just because we order. 4 for $4 we still deserve respect
I frequently visit the location on 165 and Broadway , it was around 11:30 and I wanted to grab something to eat after getting off of work late i usually go around lunch time or a little before dinner , once I visit tonight saw the same old man asking for change at the door ( he’s been doing this for the past few years never really bothered me) I go in and there’s a long line I waited about 15-20 mins since only once section was open. Once I get to place my order there’s this young lady at the register screaming to other team members and complaining about cup lids . She asks me what would I like when I’m about to tell my order she start to talk once again to other team members about manager and employee meals when she is done she asks me and I go ahead and place my order while she is taking my order she start to be a little nasty and rushing me when I’m done with placing my order I move over and go to the pick up section and then the gentleman behind me start to place his order and I honestly dislike how rude she was being to him and how calm he was being first he ask the total to make sure he had enough to change and screams At him and tells him 12 something then he asked for a Fanta juice and she stArt to catch an attitude and he mention to her if there’s no Fanta he has no problem having a Sprite instead. she rolled her eyes when I got a glance of her name tag I read under her name MANAGER . I was shocked how awful customer service she had and I’m speaking because I’m a assistance manager my self at a fast food restaurants and in the 3 years I’ve been working as a AM I never seen that type behavior and I don’t understand how she still have a job ? This needs to be corrected
I’m so disappointed at the wendy store #00009705 at Rockcreek rd 901-372-8881 order# 375867 GM is Hazel the young lady name is Tira M I ordered a baked potato it was rotten and it smell I wish I could post a picture with this complaint sincerely Verna Asque
Went to the Wendy’s in Lenoir City, TN… The manager was the most rude and unprofessional lady I have ever encountered. I waited in line for 10+ minutes for two Jr. Bacon Cheese Burgers… After finally getting my food, I pulled one of the burgers out and the order was completely wrong! So, I pulled back in went inside to let them know I needed the right order… The manager told me she could not fix my order (even though I already had been there for 20 minutes at this time) because she needed her 2 dollar difference for the bacon. Which I understand that, but she was completely rude and was yelling at me across the counter inside the restaurant.. I gave her the two dollars because I was already late for work. Safe to say I will NEVER go back there and that every single one of my co workers knows what happened..
I was banned from the wendys at 132 north macdade, glenolden, pa 19036 by manager lisa for stealing a curtosy cup which is not true. my friend and I walked into wendys trying to get a curtosy cup of water and Kelly the cashier offered us both soda instead, we refused because we didn’t wanna get Kelly fired, but Kelly said that she don’t care what the manager thinks and she’s getting a new job anyways and then gave us both soda. then after we sat down lisa and Kelly came out almost running at my friend and I and lisa the manager said,” I don’t appreciate you coming in here and stealing my cups and filling them up with soda then sitting down, I have you on camera.” so I told lisa,” I’d love to see that, because I didn’t do that, Kelly gave me a soda.” and I said,” Kelly tell her!!” but Kelly said nothing at all, then lisa said she would call the cops if we didn’t leave and we’re both banned and so we left and later on the next week the cops were there and called lisa a liar for making a false report and I still haven’t been allowed in and my friend who also was banned is allowed in. so basically lisa discriminated on me for some reason I know not why and I’d appreciate if somebody contact me because I was told I’d be contacted over 2 months ago and nothing has happened yet, ever and basically if I don’t get an official banning letter I just will go back into wendys like I always done on a daily basis n by stuff. I used to work at this wendys and we made sure customer satisfaction was guaranteed. lisa the manager is always outside smoking cigarettes and as I walk by the smokes always going my way I don’t know why I’m disabled with epilepsy and diabetes type 2, I have scarring of the liver stage 3 and theres only 4 stages n you die, I have ramsay hunt syndrome, and you think why would I steal what would I have to gain by stealing a curtosy cup, view the cameras please, ask Kelly if she’ll tell the truth please, my names Paul Fisher my numbers 610-809-XXXXX
This is the first time I had this kind of rudeness at any of the Wendy’s I have been to, but with someone with tattoos on there neck, and missing teeth as a manager, and looking like a thug well then you should expect rudeness. I rarely go inside to order, but this time I decided to go inside to order food. I put my order in and gave the young lady my card to run, and then she told me that she thinks that there is something wrong with there register. She ran my card again because she said my card came back denied, and then she told me that that has been happening all day. Well she called the thuggish manager up and instead of seeing if there was a problem with the register, he told me that my card was no good and if I had a good card. I told him my card is good and they need to have the register check out. He told me, there are nothing wrong with the registers and I did not have enough funds. So instead of get in to a argument with him I went to CARL’S JR to buy my family’s dinner. I will not to go that Wendy’s again.
Store Address 8259 W Peoria Ave Peoria, AZ 85345
Every Wendy’s that I go to has the air conditioning on zero, I think. It is so cold in the dining area of the stores that when I got something to eat, I had to take it home to eat it because I couldn’t stand sitting there any longer. My husband wore shorts and he was cold, and he never gets cold. Please find out why all of your stores are so cold that it is intolerable.
We went into the store at 1344 Eastern Blvd, in Baltimore, Maryland and had friends with us and both of them were also cold. Don’t understand why the air can’t be placed on a temperature that is comfortable to everyone.
I think that the staff have it cold because in the back, where they work, it is hot and they turn the temperature down to accommodate not being hot themselves.
I took my daughter to Wendy’s Restaurant #00007892, on 10/01/2017 at 7:43 PM. The dinning room temperature was cold. I told the manager and he informed me that he was instructed not to change it. He said he was cold too. This was the second one I visited that night, because the other Wendy’s was cold. There was another family in there and they said they cold. The man of the family said he thought the temperature was 55 degrees. If I go into another restaurant with conditions like this I will not stay.
Went to Wendy’s in Kennesaw Georgia ordered the baked potato….didn’t realize it came with a baked XXXXroach!!!!!!! Wish I could upload pics. Caked my lawyer and home office…..
We went to Wendy’s in Burley idaho and was treated like crap and was told we were closed but there door was unlocked and people were in there and my wife and I were told to leave. So I called there customer service and they say they are forwarding my complaint to the place but nothing will never go back to that restaurant again we went to burger king and was treated with respect maybe Wendy’s needs to take lessons from burger king on how to treat people
I use to eat at Wendy’s often . Had a single lately on the 2 4 5 offer it was terrible. It was not sq it was not juicy. It was the worst I ever had . Even worst than mcDonalds. The chicken was find , but u have really messed up
I don’t know where to begin: first, a couple of months ago I saw the commercial for Wendy’s regarding the 4 for $4. My first thought was that was a good price. My next thought was, “I wonder if the food is as good as it looks on the television?” In the next couple of weeks I went to the Wendy’s in Beaumont, Texas and purchased the meal, 4 for $4. I ordered the meal with the cheeseburger and an Orange Mango drink. The upgraded drink made the price a little higher but acceptable. The meal was good and a good price! The next time I went to the Wendy’s close to my home: Wendy’s on Hwy 87, in West Orange, Texas and purchased the same meal, again a good price for a decent meal. Well, that was the last time I received anything acceptable from Wendy’s!!!
The next time I went to Wendy’s in West Orange, Texas I was in the drive through for over 20 minutes!! That is unacceptable!! My friend, who I had been talking good about Wendy’s to her, told me that she couldn’t wait any longer and asked me to leave the line as soon as it moved enough to get my car out. Well that took another five minutes before the line moved and then I could leave the line! Next time I went inside the restaurant, the same one in West Orange, TX, and was greeted with a sour expression, and made to feel like I was putting them out and this was a consumer-based business!!!! Well, I got my meal and left very put out myself. The last time I visited this Wendy’s on Hwy 87 in West Orange, TX and the final time that I will ever visit that store, until you put new people in charge, I again ordered the 4 for $4 and was never asked about what drink I wanted and when they gave me a cup I asked for my drink and she gave me an empty cup. I told her that I wanted a Frosty with my meal and was told that it would be an additional $0.96. I told her that it was the drink that went with the meal and she told me that it wasn’t, so I left and will not go back.
After searching Google to find your corporate office and send a complaint, of which I am sure I will never hear about this again, it was surprising at how many complaints I came across regarding your franchise! I see that I was doing good in the past to stay away from the “Fast-Food” industry and Wendy’s has just reinforced my decision.
My car broke down at the drive thru at Wendy’s in Pataskala, OH on Sunday June 26, 2016. The people working there were very polite and helpful! They tried helping push our car and couldn’t and went and found a phone book and brought it out so we could find a phone number for a tow truck. They were extremely nice and helpful! I want to say thank you so much!
We love Wendy’s in Pataskala!!
The store in Countryside, IL must be another winner. I don’t know if they could of found more ignorant people to work the drive thru. No thank you’s, no hello, just rude, ignorant people who give you attitude if you ask a question or don’t know the menu by heart. Some of us don’t eat Wendy’s everyday. I had seven, BIG Kids in the car, tried to place an order, and in the end left for Chick-fil-a..where I was treated with kindness, ate better food and made them $70 more profitable . Based on all the comments here, Wendys needs to re-train a bunch of stores and employees…especially in how to treat your customers. Absolutely disgusting.
I was a regular at your corp.store on west end ave in Nashville tn until yesterday .I know most of the crew there and they do a fine job.My problem is with management. While visiting your store yesterday afternoon a crew member said they were needing help i told him i was interested and had tried to put an app in.i could not online as the site would not let it go thru.Any how this employee said it was no problem and went to tell the hiring mgr and he informed that she would see me i waited 3 hrs until shift change then i noticed the shift mgr come out from the back looked at me and then talked to the in coming shift mgr and then left .I was shocked there is no racial diversity at that store and now i know why.something really needs done about it
My fiance and I stopped at your store located on RT.17 Paramus NJ on our way home from a trip. I ordered a small Mediterranean salad. I was not asked which dressing I would like for the salad and some of the chicken pieces in it were hard and inedible. My fiance ordered a bacon cheese burger which was cold. He had just pulled out of the parking lot and could not bring it back to store. I have been in several Wendy’s in my life but this was the worst store I have ever been in!!!
We went though your drive thru at your Wendy’s Restaurant located 850 E HWY 50 Clermont FL 34711. We got a baconator Meal #5 and 4 orders of #10 10 piece nuggets Meals. The cashiers was very nice but the manager on duty was so rude.I didn’t receive our receipt for our order, i had asked if my daughter could please use their restroom but the manager said no cause they already mopped. The manager then gave me our food and said that’s all of it. We checked. I had to ask for our other 2 drinks and our sauce for our nugget meals, she gave me the dirtiest look like go already. But the cashier did give us our drinks and sauce after taking another order. we drove off but just to next door, McDonald’s so my daughter could use their restroom. good thing we did cause right when I got back to the car my husband was so disgusted with his baconator the bottom bun was filled, filled with a mountain of mold and the worse thing about it was the baconator was half way gone. We drove back next door to Wendy’s straight to the window. showed them what they served us. this is unexceptable….. this is wrong……..wrong
This is disgusting!
I just wanted to share my experience that my family had when we went to the Wendy’s restaurant in Galax VA. I normally don’t give reviews but this one definitely needs attention. As soon as we walked in the restaurant we were greeted by Patrick Warden, he was extremely friendly & went above & beyond to make our dinner pleasant. We had no complaints at all, our food was hot & the order was correct. Patrick Warden not only took our order, he also checked on us to see if everything was ok & if we needed anything. He definitely takes pride in his work & it showed. I have never been in a fast food restaurant where my family was treated this good. Patrick Warden definitely needs to be recognized for his hard work. His service was better than a lot of “fancy” restaurants that I have been in. We are looking forward to his service again. Sincerely, Judith Flippen, Fancy Gap VA
The lobby was locked upon arrival, at 08:09PM today on 06/23/2016. We decided to drive through. We did not receive our order until 8:28PM. We witnessed several customers try to enter the lobby during the listed business hours, open until 10:00PM. There were no signs on the door to indicate that they needed to close the lobby early. When we finally received our order through the drive through, our total that was announced at the speaker was suddenly changed, and we did not receive our entire order. A man was holding the door open to the lobby when I pulled around to park and go inside. He (another customer) was informing me that they had locked all the doors and weren’t allowing patrons inside any longer. I was able to walk in (because he (the customer) held the door for me) and retrieve my missing items. I was not treated politely, and had to ask for the extra items they forgot twice. I spied 5 total employees working in the restaurant and witnessed as an employee point blank told the customer who came in behind me that he would NOT be served in the lobby and he needed to go through the drive though. NO apologies, reasons, or even politeness was given by the ‘associate’ that was behind the counter.
I myself have worked in several fast food and restaurant businesses. I would be fired on the spot for treating customers in that way, and would never be allowed to close the lobby early due to ‘short handedness’. FIVE employees is short handed? I was REFUSED my receipt three times, I suspect because they knew they were taking too long and didn’t want the backlash of complaints. SINCE your website only provides a phone number for complaints, and makes it nearly impossible to contact anyone important to make valid complaint, every single corporate employee will be receiving this complaint as an email.
Well I went to wendys here in billing first my credit card did not work there even tho I used it 20 min ago and we ordered food we all got food but not the kids it to am extra 10 min for her food witch ment our food got cold because why would adults eat in front of kids the manager was rude I will not be going back there
I was a customer about two months ago at a Wendy’s located in Wixom/Novi, Michigan. It was hands down the WORST fast food restaurant experience Ever! The issues have been explained repeatedly, as I have made numerous attempts to resolve the issue through phone by contacting the number indicated (888)-624-8140. Each time I call this number, the customer service representative tells me that a regional manager will return my call. They never do. So, I tried e-mail and finally received a response. However, this has been going on for over three weeks now and the person is not capable of resolving the situation either. So, now a horrible situation has been made worse by the people representing Wendy’s, indicating they will resolve the situation and then disregarding customers.
I’m very disappointed with your store at Doramar, Dorado Puerto Rico. After ordering/receiving our food and sitting down food noticed an invasion of flies in the restaurant. It was very nasty sight. I have always thought were there’s food there should never be flies or any other insects for that matter. This is unacceptable please have upper management look into this.
Visited the Wendy’s on Lemmon Ave in Dallas Texas. Was very disgusted when person taking order in drive thru asked if I had a cigarette!
Replying no I then asked if their were smoking, answer was I wish! Horrible! Needs to me corrected!
I would like to start off by saying me and my Husband went to the wendys in Mobile A.L 959 Government street. We drove through the drive through and no one answered…no one asked to take our order. There were other cars in front of us that didn’t get any service as well. Might I remind you…it was 11:25 a.m. This is horrible service, there were cars driving up to the window after not getting an answer from the speaker.just to not get noticed at the window. We all drove off without any explanation on why they wasn’t open. This should be unexceptable. I’m a manager at a fast food restaurant and this couldn’t fly at my job.
Me and my family will not visit this Wendy ever again.. Poor communication and service towards customers.
First of all, let me start by saying I’m completely disappointed, frustrated and angry!!!!
Found a chunky hard plastic in my Apple Pecan Chicken salad which I almost choked on!!!
Great birthday present!
I just went to Wendy’s in moss bluff LA. Store number 00005607
We waited in line to order for 20 minitues the older lady that waited on us done a great job she was taking an filling orders with no help .the manager was there an if he would have been a GOOD MANAGER he would have helped its a shame hr just stood an watched in my opinion he should not be in management if your short handed an can’t help get the rush out
I just visited Wendy’s drive thru at store 00008475. I ordered 2 kids nuggets meal. Kids kept saying the juice taste differnt. I looked at the carton and The juices are expired since May 22,2016. This need to be thrown out immediately. Thank goodness nearest Racetrack has a free drink special and I was able to get 2 drinks from them. I would like a response of what Wendy’s will do about this?
I went to the Tuttle crossing location in Dublin Ohio. This was my last time going to this location.i work near there so I used to get the often since I don’t have many options for me to eat.
I placed my order and then when I get back home I noticed my order was wrong. This is not the first time this happened. They do that quite often. This time I decided to call and let them know. The manager who identify herself as Andrea said to me and I quote. “F*ck off, a-hole” that’s the kind of people you have working threre. As I said. I will never put a foot on any of your restaurant. Thanks
Just went to the Harrison NJ location. Tried to order food for my son and was told ” they are on break” I asked if the entire staff was on break and I was told yes. Unacceptable.
Ordered food for my husband at store #6093 on Tuesday Evening June 7th around 9pm, Chicken sandwich, baked potatoe & 6 pc nuggets. The baked potatoe had turned a nasty color of yellow, like it had been sitting for a long period of time. My biggest concern & reason for complaint is that when my husband bit into one of the nuggets there was a HARD, SHARP, chicken bone that was an inch long & about 1/8th of an inch thick with a sharp jagged pointy side that jabbed him in the roof of his mouth when he bit down. I immediately called & spoke to the on shift manager, all he offered was to reimburse me for all the food we had gotten but said he needed my receipt (that I was never given) to do so. He didn’t seem too concerned or willing to do much else for us. What a horrible & unexpected way to get injured, although we are both convinced it could have been much worse had it been consumed by a small child. We still have the chicken bone. We think people should know about this incident & sure hope it’s an isolated one.
To Whom It May Concern,
A buddy of mine is an extremely loyal customer that frequents the Wendy’s location at:
534 State St
Madison, WI 53703
(608) 535-4364
Yesterday,06/09/2016 at 11:30pm, I entered this establishment with him as he ordered some food. I had to take a restroom break while he was ordering, and happened to hear the general manager Kim delivering some terrible customer service! She had a ferocious attitude with my friend, and was shouting at him that she didn’t like him. She rushed him while taking his order. My friend is a kindhearted peacemaker, so he didn’t want to file a complaint on his own behalf, so I am doing it for him. I feel that Kim’s behavior was unprofessional, childish, rude, and irresponsible. What kind of example is she setting for her employees as a manager? This type of injustice must be resolved swiftly, and I am hoping that this letter will result in some sort of effective reprimanding of this manager that will lead her to consider the consequences of such actions when dealing with loyal patrons of her store in the future. She had successfully misrepresented the Wendy’s brand to all who were present. Please, respond. at your earliest convenience, and let me know your thoughts on how this matter will be handled?
Thank you, Anonymous.
Today I had contacted cherlyn roper an employee to find out where the 150$ she took from my 14 year old daughter. I did not know she was at work when she responded to my texts telling me she didn’t take the money and I just can forget me having a job at Wendy’s which I was already hired for. Then called to tell me her boyfriend Pat was going to kill me! I have reported the theft to collensville il police department the report number is 2016-12362
While there filing my report and she was still on the clock she sent more messages that the officer seen himself and told me to file a lawsuit against her and a restraining order when I got back to St. Louis I filled the emergency restraining order in St. Louis county the case number is 1622-pn01260
Court ORI number is mo116025j it is in effect till we go to court on June 22 to receive the full order. On this restraining order it states she is not allowed to be with in 1000 feet of this Wendy’s location.
When talking to my attorney he looked up her legal last name and maiden name she has had 2 thefts already on record dateing as far back as 2001 and there has been multiple protection orders out against her if any questions you may contact me by email……these are your employees
My name Melisa
Sent from my iP
my name is harvey mcgee in,wilburton,okla74578 i am using my brother’s internet info. i have an idea for your franchise that will save lives. it would be part of the training for your workers at your resturuants. not all of the workers would have to be trained for this at least your managers. if you are interested and want to know more send me a check tax free u.s. dollars but withold payment until you hear my idea and if you like it then activate the check. you can also sell this idea to other resturuants. please send me an email to guthriedavid14 at yahoo.com with your reply.
RE: Complaint against Bad Service
Wendy’s
Address: 555 Lancaster Ave, Haverford, PA 19041
Dear Todd Penegor/Gunther Plosch
I wish to make a formal complaint against your restaurant staff over their bad service, which spoiled my family meal.
On Saturday, June 4, 2016 I was greatly disappointed my family and I stopped at your establishment listed above for lunch. I placed an order of two children meals and two adult meals. When we sat to have our meal my 8 year old daughter opened up her cheese burger that was perfectly wrapped only to find a complete BITE was taken out of her cheese burger. We were all in disbelief, not to mention disgusted.
I immediately took this back to the counter and asked for the Manager. I told her how we found my daughter’s burger and she was just as surprised. I then told her this is disgusting and I want a full refund for my complete order and that I didn’t want any of the food we purchased. She told me she needed to contact the corporate office in order to refund me.
While she was on the phone the rest of the staff thought this horrible act was funny. The staff all were laughing and joking. I find this as a disgrace to have people working in a public restaurant with no customer service skills. My 7 & 8 year old daughters even knew that this was unacceptable and stated they never want to eat at Wendy’s again. I can’t blame them because I feel the same way.
This horrible act and service was very disappointing for my family and me. I hope that you will look into this matter and train your staff properly to have the appropriate behavior.
RE: Follow Up Call from District Manager
Wendy’s
Address: 555 Lancaster Ave, Haverford, PA 19041
Dear Todd Penegor/Gunther Plosch
I received a follow up call yesterday from Wendy’s District Manager Tisha Montague about the complaint I filed. My daughter’s cheese burger had a bite taken out of it. It was wrapped up in her happy meal bag.
Ms. Montague was very unprofessional when she called me back. She began with telling me she received my complaint and based on the company they don’t discipline staff in front of the customers they take them into the office.
I then stopped her and said,” this is not what my complaint was about how they discipline their staff” My complaint was that my daughter had a disgusting eating burger in her Happy meal bag and then how the staff thought this was funny and laughed about it.
Ms. Montague then stated,” That sometimes a thumb may go through the burger” I was blown completely away with that statement. I then told her,” I know what a bite looks like” especially when it was through bun, lettuce, tomatoes and hamburger” She then apologized, and asked me what is it that I wanted?
I told her I don’t want anything, but I will be contacting the corporate office. After, talking to Ms. Montague, The horrible customer service we received from the staff and also the District Manager was very poor representation for The Wendy’s corporation.
I would like a written apology to my daughter and myself from your corporation.
Wendy’s on east broad street statesville nc. 28677 went here after church and ordered a son of a baconator combo with baconator fries my baconator was old and dry and the cheese on my fries was old had a nasty after taste. When I went in they didn’t have a lot of people so as a person who works fast food I understand the struggle. The cashier was a sweet heart I told her to take a deep breath and relax she was good the only thing is I didn’t get a receipt and because she didn’t give me a receipt I can’t get a refund on my food and they also won’t remake my order so now I’m out of money so never again will I go to Wendy’s.
Never do I get furious enough to write a review but this was ridiculous. Stopping by Wendy’s located at 3006 Williston Rd, Flournce, SC, 29596, I wish I never had stepped foot in there. First of all we spent 10 minutes trying to place an order with only one guy in front of us, they didn’t even acknowledge that we were right on the other side of the counter waiting. After finally getting our food (so much for “fast” food) there’s nothing better than getting a degrading glare from a manager. Also, if I walked into any other fast food restaurant, asking for a large water would never be a big dea. However, that is not the case at Wendy’s. I got the smallest cup of water and after waiting all that time, all the manager could tell me is that she would have to charge me for a regular drink. Furious, they also forgot to give us one of our bags and spoons for chilli. After reading reviews about this location online, I wish I had read them before because I would not have been surprised by the service we recieved. After stopping by this location before and also having trouble, I will not support Wendy’s any longer as many changes need to be made such as customer service. There’s is no reason for anything similar to this to occur at any location.
You can’t do this to me… you cannot stop serving Ghost Fries, you just can’t. This cannot just be a seasonal menu item, YOU MUST SERVE THIS EVERYDAY OF THE WEEK!!! I am addicted to ghost fries and strawberry lemonade. I love your hot & juicy, love your fries and other items, but, I crave your ghost fries!!! You must bring them back IMMEDIATELY, PLEASE!!! If no one else has requested that you bring them back it doesn’t mean that they don’t feel the same way I do. lots of my friends feel the same way but just have not taken the time to inform you. PLEASE, PLEASE, PLEASE, BRING THEM BACK, NOW!!! Please don’t wait a while before bringing them back, do it now please. Everyone loves these fries, don’t treat us like you don’t value our patronage, I don’t want to have to give Wendy’s up completely but I will if you do not bring them back, I promise. PLEASE, be good to me and grant me my wish!!!
Wendy’s location: 44304 US-27, Davenport, FL 33897
Upon entering this location, we were handed 5 “free” frostys of which we found hair in. When we went to order our food, they were out of all salads, condiments, and baked potatoes. Then I waited for a solid 5 minutes at the counter, not once being acknowledged before speaking up about wanting tea that they were out of. We then waited another 10 minutes for food and when I went to pick it up, there was a lady standing there with my food, touching practically every chicken nugget on our tray of which was NOT HERS. She then proceed to ask for a bag for OUR food. I brought it to their attention that she is not me nor is that her food. Then they handed me the tray of food that was contaminated by the hands of the nasty thief. I stood in shock before snatching my food, returning to my table fuming. I didn’t bother to waste my time for asking for different nuggets from their ratchet restaurant to waste another 30 minutes. The nasty thief continued to try to take others’ trays of food. Siting at our table, we had flies flying around, landing on us and our contaminated food. A lady walked in with food she got from their drive-thru, complaining that her order was wrong. Shocking. Then people who ordered after us, still didn’t have their food by the time we exited the wretched place. And to top it off, the tea I waited for for 5 minutes tasted disguising. If I could give my review less than one star, I would.
Will NEVER recommend Wendy’s to ANYONE because of this experience.
Never once were we apologized to.
Has multiple horrid reviews.
Worst location.
Never again.
This complaint is about the Wendy’s location at 1111 Camino Del Rio South in San Diego, Ca. This happened today through a drive through and I’m furious. I ordered a chicken sandwich and requested it to be well done. The female taking my order kept speaking over me and I had to repeat myself three times. She didn’t acknowledge that I wanted a well done chicken sandwich. I get to the window and I asked the manager if my order was taken correctly and he said yes. I get my order and I checked the chicken and it’s pink! I walk in and tell the cashier (after waiting in the lunch crown line) that my sandwich was wrong. She takes it back and tells them to do it right and I waited and waited. 25 min later I go back and it’s still not done and was asked to wait another 5 min. I requested my money back and the cashier requested for the manager to go to the register for the cash back and he sent another employee in his place! He gave her the exact change I was owed and sent her to the front to give to me after he lied to me and said that my chicken sandwich was made how I wanted. I have to say that Bernice, the cashier, was trying to be helpful and asked if I wanted a frosty or a drink. I think it speaks volumes about how poorly the manager handled the situation while his cashier was trying to accommodate me. I am not going to say that I am no longer visiting Wendy’s but I won’t be returning to that location and I’m bringing it to your attention because it should be addressed.
Hello I am a former employee of the wendy’s located on camp Pendleton in oceanside California. I have to say this has to be one of the worst work experiences i have ever had. Our store manager irene was a very unfair and ridiculous individual. She came after our old manager had to leave because of a pregnancy. Irene quickly made her cousin a shift manager on the same shift as her with in only two months of being there. As stated in our yellow hand book family memebers nor couples are allowed to work together She also completely ignored individual schedule needs which were placed on our hiring paper work. She would place anyone to work when ever she wanted even after being advised that individuals could not work certain days and hours. Also another manager thought it was fine to take a fellow co workers order and place it under the name “captin kkk” . completely outraged but what happened i took a picture of the screen as prrof of what happened and instead to the manager apologizing for being so rude and offensive he threatened to write me up. This store has lost 5 employees in the last two weeks due to pior management.
Thank you
Every Thursday evening while on my way to class, I stop by this Wendy at 808 Rockville Pike, Rockville, Maryland the cooks and service is the worst. For some odd reason they can never get my order correct. I say I am going to give them one more try and go back again. Yesterday was the last straw that broke the camel back. I loved their strawberry and lemonade it was so thick and syrupy I couldn’t even drink
it, when I got home I tried to doctor on it, it had no ice or seem like one or two cubes, it was disgusting and I am so tired of calling back and complaining. So I have decided no more Wendy’s for me… I do not know why these companies hire these people who have no sense of direction and they want $15.00 an hire REALLY!!! And then someone like me experienced and educated they won’t hire how bizarre is that???
Received the wrong order not once but TWICE, gave it back..then cashier put the order she gave us back on the table, then gave us supposed right order. The supposed right order was wrong too. Under the belief the cashier gave the order she took back from us to the next customer. DISGUSTING. Called the manager, and was told RUDELY that she was at the window when it had happened, and that it was thrown out. This happened at 8:05pm Erie Blvd SYR, NY location might as well check to see if that was the truth because I don’t believe it.. Why was the bag put back on the table with and why did the cashier put a different receipt in the bag after? After receiving the wrong order TWICE she told me I can come back for a refund, but I was calling from home!! I asked for a credit for my next purchase, and she denied me a credit. Good going Wendy’s, you’ve lost a loyal customer.
Signed, an upset customer.
This complaint applies to the Wendy’s located on Reading Road in Evendale Ohio 45241 and is on behalf of my girlfriend who works there as her boss is seemingly giving her a run-around on her paychecks and refusing to enable her to resolve it.
This started when she wanted to set up direct deposit a MONTH ago now.
She got a bank account set up with a well-known bank, gave the information for the account to her general manager, at which point he claims to have put it in the system. Between the time he supposedly put it in the system and now, her old pay card was deactivated (expected) but her pay has never made its way to her account (no meager paychecks, I assure you… and rent is coming up on this one). He supposedly attempted to contact payroll who allegedly said that she would be paid in full on this upcoming paycheck. Now this pay period hit (Tuesday 5/24) and again she hadn’t been paid (so far).
Every time she asks for the district manager’s number her general manager tells her that he can’t (or won’t?) give it to her. She’s asked for a number to contact payroll directly, supposedly he can’t give her that information either. I’ve told her she can’t keep working without being paid, that it’s actually grounds for a lawsuit if nothing else.
All I’m asking is for someone to please help my girlfriend to receive her paycheck, she’s more than willing to submit a bank account statement along with whatever information is necessary just so she can get the money she’s owed for her work. We would just like to know what’s going on and for whatever is causing a hang-up on her pay to be resolved as quickly as possible as she’s living solely off her tax money at this point and attempting to support her child.
I am going through the exact same situation. I’ve been working for over a month and not received a paycheck. This is a violation of labor laws
On May 23rd, 6:30 pm, we arrived at store #106 which is located at 601 McNeese Street in Lake Charles Louisiana. This was a dine in order. After placing our order and the “kids” brought it to the counter, I asked for fresh hot FF. As we were walking away to get started on our $16 dinner from what “I” chose because I like Wendy’s, I hear, “I hate when people ask for fresh hot French Fries”….. REALLY?????
The counter girl was nice, but all of them were standing around leaning….ya got time to lean ya got time to clean. Nobody came out to wipe down tables the whole time we were there, or do any kind of cleaning whatsoever. One other table was there and there was plenty of cleaning to do. Kids are lazy enough these days let alone being left with no supervision, what a shame. Wendy’s is thee only fast food I eat anymore, but not to sure I will be going back, sorry. I have been in the people business my whole life, unacceptable.
Dear Wendy’s,
I visited the Wendy’s location in Belton, SC on 5/23/16. We waited in line 10 minutes for a person to come to the front of the store to take order. There was no one watching the front. There were at least 6 people, including the store manager, huddled in the back just talking. All this while a long line formed behind me. When we finally got the attention of those supposed to be taking orders up front, only one cashier was sent to the front to take all those orders, man the fry station, help the cook put the burgers together and provide the service in getting out the orders up front and at the drive through. As we left, the line at the drive through was all the way around the store and the manager and 4 other so called employees were still gossiping in the back. This is not the first time this has happened in this store. The last time I visited the store in Belton, SC, the manager quit in the middle of the shift, leaving the workers to fend for themselves with a large church crowd walking in to be waited on. I will not be returning to this location until something is done to correct this problem.
Sincerely
A very disappointed customer
Hello I have a complain of the Wendy’s in Lehigh Acres Florida #00008564 me and my family order our food at the drive through and the cashier named Nisha claim to be the manager of your restaurant was very rude disrespectful towards me and your employers she was speaking over me with an attitude and upset because I did not wait for her on the first window where I was waiting for 2 minutes and I thought that that window was closed so I went to the second window to pay for my food she came at me with a very bad attitude the other workers gave her my Visa card she was yelling at the employers and she pushed one of them towards her chest this is very disrespectful I always come to your store never had a complaint before but this woman is vicious and she should not be working at Wendy’s.
Your store on W. Nursery Road, LinthiXXXX, MD is run by DavCo. They double billed my credit card for the same order. When I called the store they gave me the DavCo number. I left a message with the voicemail of the person that handles that and she has not called me back. I sent an e mail with my situation and the results are the same; no reply. I had $9.48 basically stolen from me and Wendy’s is the thief and can care less about it. I will be spreading this on every possible blog and social media that I can if I do not hear from someone at Wendy’s. This is a poor business practice.
Hello Ms. Emil Brolick CEO, My name is Tonya Owens and I choose to write you because I wanted you to know the actions of some of your employees at store 00001840. My family stopped by around 9:10pm Sunday. The employees look to be all under the age of 25. The young man that took our order said (yea) l responed by saying hello how are you. He mudderd something not sure. While placing my order I heard a VERY LOUD voice from the back say ( Get out of here Mother Fu!!!!!) I was floored and very up set l had my 10 year old son with me. And what makes matters worse the manager was right there allowing this to happen. This is supose to be a family restaurant and those type of words should NEVER be said. I will not be returning to that location there action were EXTREMELY uncalled for. l’m sure this wasn’t the first time something like this has happen. Thank you for your time. T. Owens
Helpful article ! I am thankful for the info ! Does anyone know where I would be able to obtain a template form doXXXXent to complete ?
Hi Maryjo Dowd. I completed a template IRS W-2 copy at this place goo dot gl slash h8BR2Z
What???????/ what does this have to do with wendys?
I just want to say the Wendy’s in white Hall PA at the Lehigh valley mall is very racist the new manager who name is Steve getting rid of all the black people who is the vets of that store he make his own rules not going by the hand book that they issue out he very very racist an they need to do something about him iam calling the labor board it’s a lot going on in that store.
I visited a Wendy’s store last week located at exit 20 in South Haven Michigan. I witnessed first hand, a man ordering 5 or 6 FREE meals, badgering the employees, screaming at the top of his lungs, manager crying, cashier not knowing what to do, only to further here that this customer receiving this Free FOOD, has a wife employed there, he was demanding phone numbers, names , cursing, swearing, embarrassing the Wendy’s name, There clearly was no one person in charge, it was a complete fiasco, I my self was embarrassed to be sitting listening to all of this, then another man employee decided to add insult to injury by addressing the man, which further complicated things.Never ever will I visit this establishment in my travels, what on earth did this man do to receive 6 FREE meals, brag that his WIFE works there, create a situation like this and then 15 minutes later arrive back at the restaurant to complain about his FREE food..
It was by far the worst ever store I have ever seen.
I will never go back to the Wendys on Fairburn rd in Douglasville again, I order my food pulled up to the window and Kristian took my money and went to open the window to give me my change she says to another employee well don’t be a slut. I was very mad because I had a 3 year old in the back seat that heard it. She then gave me my change closed the window and she and the other girl were standing in there laughing. I don’t think that is professional at all and they want 15.00 an hour. Every time I go to this Wendys they are so rude I will never go back and it’s 2 minutes from my house and also my food is ALWAYS COLD nothing worse than cold fries.
Just left the drive thru. Two. Salads. @ 1.69. 28th two extra dressing. Was going to be 7,85, the nan took the order hateful. He was a manager tii
Since you have upgraded your computers I went inside to place my order. The girl ask for my name. I said I was not giving my name & she said she couldn’t continue my order unless I gave my name. Looks like I will now have to start going to McDonald’s where
they give you a receipt with a number & don’t ask for a name. Way to go Wendy’s. I’m
telling everyone to stop going to Wendy’s.
Hi I worked at a Wendys in Abingdon, MD store 176. This place is ridiculous they work minors illegally (passed 10pm) and they do not train their employees. I was constantly being put on different things as in the fryer, drive through and cashier. I constantly made mistakes due to them not properly training me. They made me clean the bathroom all the walls and stalls head to toe and I did exactly as that in both women, and the men’s restroom. Because the manager couldn’t smell cleaner after I busted my ass cleaning exactly as they asked she tried to have me do it again. I refused to and was fired that day. On top of that I am also 4 1/2 months pregnant.
My son works at Wendy’s, in Fuquay Varina, NC, his first job. They cut his hours because they probably want him to quit. He called in to ask to come in, and the manager, named Ken, was heard on speaker phone saying: “I don’t want that boy in here. He don’t drop fries fast enough. Tell him to come in when he’s scheduled”. How cold hearted can you be? At least he’s trying to work. Train him properly. He just started working, for GOD’S SAKE!
I went to Wendy on Stumpt in Gretna,La. on 4/12. I received the worst customer service and product in my life. This is my 3rd attempt to receive clarity about the matter. Was called by a woman stating she apologized for my experience and she would send me some coupons for the inconvenience. Told me she was going on vacation and would contact me after she came back. She did not. I paid $10. Of my money hard earned money I had to throw my food away because there was pieces of plastic in my daughters Baconator fries and my Spicy Chicken Go Wrap was cut into 3rds so the chicken was so small I was disgusted. I also informed her that this Wendy’s have many problems and that this wasn’t my 1st time having a problem there. I have been going to Wendy’s since a little child and I love your new menu but I will not longer visit your fast food restaurant because of the quality of the food. You just lost a royal customer.
I went to Wendy’s Saturday night around 10:20. I ordered my food. The nuggets was cold. I ask the cashier in the drive through window if I can get some fresh nuggets. She told me the nuggets came up a minute ago. I said these nuggets didnt come up a minute ago because they are cold. She told me to pull up and they will walk it out. I pulled up, a minute later on of the workers bought the food out. I check the nuggets and they were greasy. I told him the nuggets not fresh that they put them back in the grease. I went in to get my money back and the manager had an attitude. She was arguing with me about put the nuggets. I told her I was going to report her. She said she didn’t care because every time I come there I always do the same thing. She said you could do whatever you want gave me her full name and said report me I don’t care.
On 4/16/16 -9:00p.m. This evening I made an order at the drive thru of Wendy”s. When I arrived at the window to pay for the products ordered I had an experience of disbelief. I was able to see the person cooking the food over the grill area. This was a Black Male with a large heap of dread locks stacked high on top of his head, as well as a large pile of dread locks behind his head and wearing a open top type ball cap to help keep the dread locks in place, and not wearing any gloves to cover his hands while handling the food. Another employee a Black Female looked nearly as bad with her hair looking all tangled up, long and hanging all around infront of her shoulders, not kept together in a neat way. No one in the kitchen or prep area was wearing any type of sanitary gloves or hair nets etc.. I will not return to your franchise to purchase food or anything else until someone in your orgiXXXXtion takes the initiative to set some rules regarding employee hygiene practice, by being required to wear hair nets and facial hair nets when in the kitchen area prepairing the food. People have the right to go dine at any place that serves food without the fear of hair or any other stuff falling in their food from a persons hair or clothes ! The Wendy’s which I went to is located in Easley S.C.. I can’t be sure how this comment will affect your corporate people involved in making decissions about my complaint, but I hope it will open some eyes. I would hate to see or hear just how Mr. Dave Thomas would have reacted to seeing the same things as I did tonight. I sincerely would like to see some big changes to the hygiene code for Wendy’s go into effect and be very strikt rules for ALL the employees to follow. Thanks for this opportunity.
This is my second time in a row going to Wendys and getting flat soda, not only the wrong order but cold. I would like someone from corporate to email me.
Went to Wendy’s March 29, 2016 in Carnesville, Georgia. Got a small chili and side salad because I am on a diet and that is something I could eat as a meal. The chili was juice with very, very little meat and beans in it. Actually I was supposed to use the chili as my dressing on the side salad. Chili is supposed to be thick not all juice. Normally I don’t complain about my food but this was crazy, when on the Saturday before in Royston, GA got the same thing and the chili was thick like it should be and I could eat my chili over the salad with a fork, not a spoon. That is what you call real chili. Also one of the employees was talking with another employee and she was cursing and you could hear her all over the place. Not a place I want to go back and especially if I had my grandkids with me. Talked with the manager. Comment: I am sorry! Did not say they would fix the chili.
Hi i was in wichita texas wendys today located inside the flying j truckstop i ordered 2 chicken sándwich and i large chili and a small valué drink i waited 20 minutes for the 2nd sándwich i also ordered another chili and a potato i asked for a manager what can i get for free for waiting so long manager told me some one else did not do there Job and she gave me a small frosty ii also asked them whats wrong that the potatoes r so small they said they r All the same size The customer service was very slow i was the only customer there after the 20 minutes another customer arrived
My Boyfriend went to the Wendy’s of Mccomb, MS and picked up my favorite food and got me a number 8 because I have to pull a double today been here sense 7am and I don’t get off til 11pm and i started eating my food and took a sip of my drink I see something dangle from my chicken sandwich and there was a dang tapeworm hanging from my sandwich which makes me sick to my stomach just thinking about it now and once i noticed it i ran to the trash can and threw up ( i know TMI) and i have an extreme phobia of bugs and insects or anything that crawls or wiggles. So needless to say im still freaking out about this whole ordeal Im extremely upset for the fact that I work at a Hotel so I cant just leave and by boyfriend was already back at work when i discovered that thing in my food . So not only did i have a tapeworm i get to go even longer without eating i think that food should be looked at more and also i think all fast food should have fresh meat items and not frozen and makes sure that the food thats being served is safe to eat and that doesnt have a type of parasite in it
I work for the Wendy’s in down town Houston’s center point energy plaza. Today I called you in, told the shift manager I wasn’t going to be able to show up today because I have to fill and take pain meds today. The manager Heidi called me back, saying,” you know we work 5 days a week, you called in today, don’t ask for any hours next week, bye.” I thought it was very rude and inconsiderate of this “professional manager” to call me and tell me don’t cone to work next week without even giving me a chance to get a word in or explain. So I called back and stated, “No Heidi I WILL NOT show up today because I was just released from the hospital and I’m GIONG to be on pain meds, and its not only VERY unprofessional, but also VERY dangerous for me to be there around burning hot oil when I’m not in the right state of mind.” This woman just iced the cake with her inconsiderate rudeness, and not only that, I STILL HAVE YET TO RECIEVE MY GREEN HANDBOOK!!! The cook is unsanitary but Heidi does nothing about it. Will somebody PLEASE DO SOMETHING ABOUT THIS???
The Wendy’s located in Charlotte nc, off minthill/Huntersville Rd , are very rude and unprofessional. One the cashiers/ assistance manger actually stuck her middle finger up at me and my children as we were exiting the drive thru. I reported the incident to their corporate office, and nothing was done about it, ABSOLUTELY nothing. Poor way to conduct business. Not even a phone call from the area manager. So unprofessional , First Donald Trump , now Wendy’s.
I don’t know why we continue to spend our money with the bad customer service. It’s a right as a customer to get good service it’s just sad. Charlotte wendys are rude.
My old 47 year old boss Karl Cady is having sexual affairs with 19 year old Toni Loomis. This affair has gone on since she was 16 years old. Wendys of Picayune Mississippi doesnt believe in raises I have been employed for 3 1/2 years and I only received a 5cent raise. The General Manager Shane Smith fired everyone who had been employed for 2+ years becaise he didnt want to give raises. My former employees mother was sick and he called in before his shift to report he will be 15 minutes late. They approved it and told him it was alright. But the next day ehich was his off day, they fired him for his actions from that Friday before. Also my close friend Alisha Harry was to be released from working ( by her doctor) because she had a hernia in her stomach that was growing too big it could have killed her, so she had to get surgery. She was out for 1 month and showed her proof to Ms Edwina Stockstill and Mr Shane Smith. The day of her surgery she was fired because they said she was providing false information. Then she came back and had to reapply and do the whole process over. And she worked her hours for 2 weeks and didnt get paid for it. Another situation is that the managers will yell and curse you out just to make you not want to work there especially if they dislike you. That place is full of XXXXX. Im a single mother with a 2 year old son. I work hard every time I come to work. I ahad my days where I was late but dont we all? This place is also very filthy. They dint wipe under cabinets nor do they move machines to be cleaned underneath. This store needs a surprise visit and EVERY SINGLE THING SHOULD BE CHECKED!!!! Including walls, cup holders, food storage, frosty machines, tea earns, sandwich wrap storages and the liat goes on. They only do major cleaning when they know corporate is coming. Something needs to be done. Please and thank you!
One of the managers at Wendy’s in Trion GA refuses to give me an interview for a job all because he is friends with my ex-husbands new wife. I know that is against policy cause I worked there before and was a good worker. He uses the excuse that he can’t interview people he knows but he don’t even know me. He knows of me and that’s it, something needs to be done .
Hi Mama I visited Wendy’s on Highway 46 in Dickson Tennessee on Saturday with my family. I think the store number is 503. I want to take a moment to brag here. I could talk about how clean the dining room was, or how the condiment station was clean and well-stocked, or how the beverage machine was surprisingly clean, or of The Smiling Faces of the staff behind the counter, or about how hot and fresh was our meal. All would be true but that is not the reason for my comment. At the time we dined it was incredibly busy. It seemed everyone in the place was working with four hands. That is when I noticed the manager, Helibeth. Rarely have I witnessed leadership as it was demonstrated by this young lady. She had her hands in everything. She was literally involved with every order at both the counter and the drive-thru as well as filling orders. All this with a smile on her face and kind words to her staff. You can imagine my amazement when she took time to come to the counter to greet my family as well as others standing near. What a champion!
I have been trying to get my w2 from Wendy’s to file my income tax since January.
I stopped working for Wendy’s in July 2015. When tax season started, I called and was told to come by for the information to get my w2.
They told me I’d need my employee ID number and that was the only way they could look up my w2. I obviously don’t remember my employee id number, don’t think I was ever even made aware of one actually. They told me I’d need to come up with a checkstub from seven months ago and that’s the only way they could get my employee id number for me.
I called employee hotline demanding my employee id number so I could get my w2. I now have my employee id number after a few days of making the call, but the link every single Wendy’s location has given me for the w2 does not work. I have tried on multiple phones and computers, it literally NEVER LOADS. Other former co workers of mine are having the same problem. I have stopped by Wendy’s two different times and have made several phone calls. I recently moved out of state and cannot afford to keep coming back and forth to argue with my old employer over something they legally have a responsibility to provide me with.
If I have to file my taxes late is Wendy’s going to pay my fines since they are the only w2 I am missing and the only reason why I have not been able to file. I don’t know what else to do about this problem! A former co worker of mine is now the new head manager apparently and has been ABSOLUTELY NO HELP.
I have never in my life been given such a hard time to get a w2. If you want to make sure you get a income tax refund, do not work for Wendy’s in Austin TX locAted at 2224 E. Riverside Dr.
Me too can’t get anywhere trying to get them to mail w2 to the address I gave them I am gonna b homeless…….
Wow, that’s crazy. I’m in the exact same situation with that store. It’s absolutely ridiculous.
My name is Lisa Blankenship. I went to a local Wendy’s today and placed my order. My family was greeted with a really rude”how can I help you?” (No welcome to Wendy’s nothing) on top of that the whole time my husband placed the order he was interrupted with “is that all” kind of comments. We were told our total (almost $50) and nothing else, not which window or anything. We pull up to the window and she just put her hand out for the money, didn’t smile or say anything even when she returned the change (with no receipt BTW). She handed out the drinks and told us “pull up someone will bring it out to you” and immediately closed the window without handing us straws. We waited, got our straws and pulled up. The woman who brought our food shoved the bags in my husband’s face I asked her “excuse me, is our receipt in the bags” and she walked away as if I said nothing ignoring me. Oh and she didn’t say a word and also didn’t smile or nothing. I proceeded to walk into the store to get my receipt, the lady who gave me it was nice to me which was great and unexpected. I left, got in my truck and immediately phoned the store to speak to the manager Iesha. I told her my experience and she did not care at all, instead offered the explanation that they were short staffed today, which has absolutely nothing to do with your staff being rude. I told her about me missing a fry and my fries being cold and she proceeded to tell me the fries were fresh and she’d replace the one I was missing. I told her I didn’t want the fry I was just letting her know.
After all of this I called their customer service number @ 877)949-3622 and spoke with Mr. Neal S. and explained what happened to him. He was so apologetic and concerned about their establishment not operating as they should. This gentleman was so extremely helpful and I would definitely recommend going to Wendy’s and will return myself soon. I am part of the working poor, I work hard for my money and refuse to spend it where my business is not appreciated, but I’m happy to say here it is ? please call that number is you have any problems, they will help you, not corporate!
I was an employee at Wendy’s for one year and was a shift manager when I was fired February 2016. I started working at Wendy’s on 14555 LaGrange Road Orland Park, IL. The restaurant closed and I was transferred to the Wendy’s at 16737 LaGrange Road Orland Park, IL.
Due to my mental illness ( which includes severe anxiety) along with bipolar disorder I have severe panic attacks. My store manager Tesa was informed that I have a psychiatric disability. On my first instance I had a panic attack, took medication which makes me sleepy. I had called off 2 hours before and not 3 hours before, which is company policy.
The other incident was a no call no show. I had another attack and took medication but this time I fell asleep. I contacted my boss Tesa to tell her the next morning. I went in to work and she put me on a 3 day suspension. when I returned to work she fired me.
I asked if I could give a two week notice. I wanted to be fair and give them notice, but I needed to get on the right medication so I could function. I told her that my mom is taking me to Mayo Clinic April 4th to get the right diagnosis and treatment. This way I could return to work with my disability under control. Her response was, “you told me that you are already on medication.” I responded and told her that I need a correct diagnosis and that I am not on the right medication. She replied ,”YEAH I CAN SEE THAT” and she fired me.
I filed for unemployment and was denied. I have tried to get a job, but I can’t get hired then leave for Mayo clinic 4 weeks later. That’s why I asked to work for 2 more weeks to get me by. My mom has contacted the Americans With Disabilities and I have an appointment with the EEOC to file a complaint for this. Under the ADA there are laws for people with psychiatric disabilities and this is an obvious example of discrimination.
Tesa (Store Manager) never explained or offered by law what accommodations that I am allowed under federal law
Below is copied from the NAMI site.
Ask your employer’s human resources (HR) personnel how to request accommodation. A request process may already be in place.
Decide what types of accommodations you need. Be specific. Be ready to explain how the accommodation will help you to perform your job.
Put your request in writing.
Talk with your treatment provider and ask if they can provide doXXXXentation. Your doctor can write a note, usually in the form of a letter, stating that you have mental illness and need accommodation. It may be helpful to share guidance on workplace accommodations with your provider.
Take detailed notes and keep a written record of any conversations you have with the employer. Keep copies of any emails you send and any forms you complete.
Negotiate. Be flexible and ready to discuss your options
My advocate is still waiting for the Human Resources to look into me being wrongfully discharged.
You clearly lied bc, me being be an intelligent individual knows that Mayo Clinic is a medical website only that contains medical info nothing more&sounds like you used your background to get leway in witch they can tell… Go on bum!?
Are you serious, Arie Osteeo? Mayo Clinic is a real medical facility. Look it up. My grandma was treated for cancer there. Intelligent? I guess intelligence doesn’t include grammar.
So today me and my girlfriend decided to eat lunch at our Carrollton Wendy’s. We get in line and wait to place our order. While waiting I have my arm around her. The store MANAGER was the one who took our order.. When it’s our turn to place our order he doesn’t greet us at all. Even after my girlfriend asked him how he was doing. Usually they take your name right? And put it on the ticket. Well needless to say, our name wasn’t asked for. Instead we got the initials for the word XXXXXXXX. FGT.
I’m irate. This Facebook post will not be the end of this predicament.
#HATECRIME
Hi, I’m a customer who bought Wendy’s food today.
The Service was good but when I got home I was disappointed.
I ordered a large chil but I receive a small one.
I enjoy eating Wendy’s. I choice Wendy’s over Mcdonnells now.
This is the first time, this happens to me and I’m hoping the last. I have tried calling the store but no one answered. I tried with the talktowendys but it didn’t worked.
I’m honestly upset and disappointed that I had to waste my time just for this small mistake.
The Order number is 3684
The store number is #00005794
90 East Rt. 59 nanuet ny 10954
I stopped in Wendys this evening -location North Bend Rd in Cincinnati.
We ordered fish but then was asked to pull forward never being told how long. After some time sitting, I decided to check to see if they somehow forgot me.
I enter the restaurant and asked the cashier “how much longer on the fish” Someone yells from the back “it could take about an hour” then he says “I haven’t even put it on yet”.
I told the cashier to give me back my money and asked to see the manager.
The manager came to the front I told her I wanted my money back and why.
She had head phones on and could not hear what I was saying.
I explained to her what the problem was and why I wanted my money back and the young man heard me.
He comes to the front stating he was just playing and had the nerve to have an attitude, but I was in no mood for playing.
To top it all off the manger Barb goes to give me my money back but doesn’t know how to cancel the order to refund my money.
This whole experience was joke but I’m not laughing, this is not how you treat customers no wonder they are losing against other fast food chains-“I’m sure Dave is rolling over in his grave”.
Hlo my name is larissa nichols,
I quit yesterday for a variety of reasons. For instance I walked into work yesterday, and I asked my manager “where do you want me ?” She responded “move some of us are trying to work” then I responded “letty where do you want me” later on in the beginning of the week I showed her my clock out sheets after closing Sunday and on Monday we sign a sheet showing how many hours we have worked for the past three weeks mine have been wrong and I showed letty my clock out sheets and told her I want it fixed her exact words were “there’s nothing we can do about it” the manager there is stealing employees hours and adding them onto the managers hours just so they hit their exact hours that’s stealing labor and money. So, I contacted my lawyer and I am during Wendy’s company for stealing and not handing out paper paycheck stubs because that is against the law.
Sewing**
This is gold, I was just a customer at wendys and they stole from me twice. Once cash (they never gave me my change back, and refused to fix the problem) second time ( employee stole my cc info and went on a shopping spree). Nobody will do anything about it either it’s like the Wendy’s corporation condones it, and almost promotes their employees to be thieves. Knowing that they steal from their employees makes a lot of sense now!
Suing******
I was food poisoned at Wendy’s in St.George, Ut. .told me they would pay hospital bill..but in the end they didn’t. .calling a lawyer
About 3 weeks ago, I went into work to open grill at 7:30am. My opening manager said he saw me riding my bike to Wendy’s that morning. I was in the mall parking lot and the ground was icy, so therefore I did not stop at one of the mall’s stop signs, not to mention there was no traffic due to it being 7am. I had been in an accident and hit by a car a week before that. When I got to work my boss Ari told me that I deserved to get hit by a car, and that he hopes I get hit by a car again. This was as mean as it could get, I mean how can a boss tell an employee you hope they get hit by a car?
Well I called HR and its been three weeks, nothing. I talked to my GM who came in that afternoon, and he said that I had to be taken off the schedule until this was further investigated. I was furious, bills stacking up, no work, for doing the right thing. I was told by the first employee help guy that I would receive a call back from HR within 3 days. So I waited 3 days, no calls, so I made a call back and was told it was actually 10 business days, so I waited 2 weeks, and still nothing. I have found another job but today was my first day off during business hours to be able to call them back. They keep telling me there is nothing that they can do, even when I speak to the supervisor of the employee help center.
The law states a worker cannot be terminated for workplace retaliation, yet its been three weeks without work. I have spoken with a couple lawyers who say they are coming up on deadlines or I will have a legal case.
It’s been 20 days since my last post, wendys still has not paid me, it’s been over a month now of my HR telling me “your paycheck should be in tomorrow at 11” and “your paycheck will come early this week” all of the time, but yet I’ve received nothing. Wendys, what you’re doing to your workers is ILLEGAL, not only by the state, but federally now. I just wanted my paycheck, for the hours that I worked and that its maditory I receive that, it’s not very hard. You guys are a $multi million, or $multi billion company, my paycheck is like pocket change to your company, it’s ridiculous that you withhold it from me.
f- u white muthaf***as who wanna take off on a black butch everyday is a white day but just becuz yall say that yall aint that aint shot what type of sh*t is dis i cant get paid today XXXXXX do yall even know how it feel tp be black and fight for freemdom no yu dont so f-yall crackers
Honestly I cannot even understand a word that you said, can you use correct grammar?
I was fired from wendys yesterday st a store in st.john’s newfoundland canada store number 6740. the owner is named gerry murphy and head office just visited. he is keeping my check because he said i took frosty which i paid for. he told me if i call the labour board (in canada you call the for labour disputes) he was going to charge me and i would never get my check so thats black mail. to make the best of it he had me cook meat at 11:30 pm on the 5th for chili that was supposed to be used or thrown out before the 4th. so while head office was their their was a load of expired meat int he freezer which im sure they seen and the expiry date that was written on the bags of meat was changed to 2 weeks after the meat was cooked and not 7 days
Ewww.. that meat thing sounds disgusting. As for the labor board, it may take time, but I definitely suggest taking every scrap of paper (pay stubs, calendar marked with your hours, diary, whatever you have) to them to handle the corporation. Taking it all to a lawyer can be very costly but at least labor board doesn’t charge you to investigate. Companies like this need to be investigated or they will continue to walk all over the little guy that makes the money for them.
The Wendy’s in St. Bernard Parish treats there worker like crap. They care only about money not the customer. They don’t allow workers to have breaks. 4 store mangers 10 mangers and maybe 15 workers if that with worker. I myself use to work there about 15 years back and I trained many to look at the customer first. Treat them with respect and same with ur them mates. Now they disrespect there workers forcing and tring to control them. I don’t kniw how things are in CEO land but this isn’t right. Step up and do ur jobs or I myself will have this Wendy’s shut down. Several worker at this Wendy’s come to me a former store manger telling me whats going on and no one does a tthing. Get off ur asses and do whats right r get fat and lazy like y’all have been doing.
I know some that works for your store # 0985001. He has worked there 21 years. He works on the gril. He said he has bennfits. But he is only paid 8.00 an hour. He does not work 40 hrs. He does come in extra. We all have bills to pay. He feels very unaprated..
Wendys should elimated title of asst. Managers and shift supervisor plus salary new title name should be crew leads starting pay $11.50 per hour 40 hours per week also noore biweekly weekly pay sounds good also uniform change cotton T-shirt tha.nk you
Was traveling thur Missoula and stopped a
Wendys for lunch. Overhear an employee
Talking about someone playing with themself and how guys do that. Found it most in appealing hope that something is done.
I was onmy lunch break today anddecided to got to wendys for chicken nuggets and french fries. Despite the fact that their parking lot isnt plowed and people ae siding everywhere, as well as i sat in drive thru for 15 minutes patiently. I finally getup to the order board and state that i wanted french fries and a nuggets and the employee had a huge attitude with me and said DO YOU WANT SWEET AND SOUR SAUCE even though i didn’t order it i said no but i would like barque with a little frustration. and he said Okay well you have a nice f-ing day so i pulled off (while sliding) and went into the store and politely asked for the manager and he COMPLETELY gave me an attitude and said you cussed at my employee and im not serving you i don’t care what you have to say. SOMETHING NEEDS TO HAPPEN IM FURIOUS AFTER WAITING TWENTY FIVE MINUTES TO NOT BE SERVED ON MY LUNCH BREAK, THANKS WENDY’S!
I still have yet to hear any further information about my payroll, this is illegal. Just pay me for the service I’ve given to this company, it’s your responsibility as my employer
Hungry, wanting dinner, my husband ask if i wanted to get something. I had, had
salad from the 58 East Wendy’s Danville Va. restaurant at Christmas, while out shopping, remembering the “WONDERFUL service” and delicious pecan salad! I said go to Wendy’s.
We were on Riverside Drive MISTAKE!!!
First at the window I think the girl was lazy and distant not asking questions to fulfill me dinner order: like what dressing I wanted or extras for salad that was a with fee; if I want blue cheese sprinkled on it blue cheese is not for everyone and sign did not say it had that ingredient or it was in small print not seen; not letting me know all about the salad and options ……. as it was done at Wendy’s 58 East
happy works just like with joy ready to assist people like me who had not gone to Wendy’s to eat.
Well, after asking so :many times” for two THOUSAND ISLAND dressings for a FULL salad; this rude young man with no speech to communicate said you only get one dressing see that sign the manager put up. I said this is a full salad I need two …please get the manger …..He brought her with her eyes rolling and a mad face looking at me. I said please give me two dressings I have a full salad.
The manager looks at the young man said it is support to be two ……. to understand young man
he said there is two in bag >>>>oh, my, NO there was not two and he would not even give me the dressing i ask for !
going down the road hungry and it was dark putting dressing on the salad tasted of my now upset salad … mad … and hungry. OKAY, the salad was DIRTY u know that taste and a honey ranch dressing to beat the boot >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>..
okay, 1)the order wrong 2) server was rude and untruthful 3) manger rude and rolling her eyes, mad correcting the server (at 2nd window) and not even speaking a kind word to me just walked away….
Wendy’s you are not going to get me to buy $7.00 salad again !!!!!!!!!!!!!!!!! i will go to the stake house!
List of your workers
clerk ID:1
ID:4
merchant ID:000197805655
BANK ID : 1340
1/05/16
time 21:33:30
I hope you guys who actually read this will know salad had dirty lettuces taste
and rude people ………even-though if NO ONE was on the lot!
if you must GO TO the happy, helpful team workers are and the nice manager who even at Christmas and messed up orders WAS GREAT nice helpful kind to her happy workers, who did not talk in front of the customers …saying shh..h.h.h.. customers fist …..
at 58 East Danville va.
Go there and see if you don’t believe me ????
I would buy a $20.00 salad there !
I left with a smile !
My salad had my dressing, a napkin, salt pepper, all the extras I was entitled to …. some had fees.
I am a newly terminated employee who worked for the Wendys on the corner of Roberts and Hilliard Rome rd. I was terminated under suspicion that I had stolen $118 from my register. About one week after my termination, they discovered the misplaced funds stuck in the top of the permavault where I said it was , but I was not re-enstated, which I’m ok with. But paychecks were sent out on the 26th of December, 2 other employees, as well as myself did not receive their paychecks. I called my Wendys the following day and spoke to our district manager (Evan) who told me to call the ADT company, so I did and was told that it was a matter with my employer, so I called my Wendys again the following day(28th) and spoke to Evan again, whom said he’d contact the corporate office and get back to me in 2 business days, he failed to. So, I called again and Evan told me to contact the ADT company yet again, which left me in the same boat as before. So I called my Wendys yet again, and this time was connected with another of my managers (Cody) whom said he’d call color ate office and get back to me immediately. He did, which I appreciated, he told me to contact the ADT company, but to request to to speak to their distributive branch, so I did and was told by a man named Dave who told me to wait until the end of the set maximum pay period (semi-monthly) by the state of Ohio, then to send a complaint directly to corporate office on the 3rd of January. So I waited, then on the third, tried to contact the office on 3 separate occasions by house phone, and was disconnected immediately each time. I made no attempts on the 4th due to illness from food poisoning. Then today I called via cell phone and was sent to an oporator which told me to state my issue and also leave my comment on the Wendys corp website. It is 2 days passed the leeway period set by the Ohio Board of labor and is protected Under the Fair Labor Standards Act, that I receive my paycheck on time. It also states that I should receive double pay as compensation for the time I’ve had to spend borrowing money from friends and family to make ends meet, I’m not too sure on that, and don’t particularly find it nessisary. I just want my last paycheck, including my severance pay and the hours I worked (12) pay will be satisfactory, but if I’m not met or given my paycheck within the next two weeks, I will be forced to take legal action in order to receive what I am owed which, depending on how the situation goes, would result in me receiving double pay, or could go as far as a serious law suit granted the Wendys corporation applies resistance to me receiving my paycheck. I’m not trying to have that happen though, I just want my money that I earned busting my behind quarters trying to be the best employee I could. Contact me at (614) 226-XXXXX
I am also one of the employees that along with Alex have yet to be paid when I was suppose to receive my final check by Christmas eve. it is now January 6 and 2 holidays have passed and because I have yet to receive my check I was not able to purchase Christmas gifts nor continue with my plans with my family for New Year. I’ve been calling the employee line for about 2 weeks now and every time I call they inform me that I will be contacted by franchise within 2 business days..I’ve called and given them my information at least 3 times now and yet no response. Along with Alex I would also like to just be compensated for the hours I worked. I would like an email back from corporate regarding this situation so that further steps does not need to be taken.
Very well said, Tyler
I went thru drive thru at wendys last night and on sign it said free frosty with meal in 2016 when i got to window they had to get manager because no one knew anything about it finally after 10 min waiting manager walks outside to look at sign he comes back in and says thats only if you have the wendys keychain tab which they were out of thats not what the sign said false advertisement. Also food was cold like it been sitting in window very unhappy customer will not be back
i was in line for a couple of baconaters with three value fries, i was told to pull up by some young kid, where i waited for 5 cars to go by, after waiting another 10 minutes i decided to beat on the windows because i thought they forgot, another 5 mins went by and i drove back to the side window where the same young kid was laughing at me, he put on his coat and left to go home o presume, i went across the the parking lot where another gentleman said hes been watching the whole thing, he gave me the phone in which i was going to report a theft, about that time another guy brought out my food, all fries was cold and i did not eat because i thought they messed with the food order. this happened at avon wendys in indiana at closing time on the 30th of december. i hope somebody pulls this tape. this was the worst experience ever at a resturant.
Just ate my last meal at Wendy’s, in the past 20 years,
most of the francises have gone downhill, no more quality in their process,
price has gotten higher, most times if you use the Drive-thru, you receive
a Burger that has been under the heat lamp for who knows how long,
These places are more for the all mighty $$ than they are about quality
or customer satisifaction.
Wanting to know inquiries on becoming a sub contractor for the franchise. Please call me back @ 919-395-XXXXX
I have never received my last pay from the week of Christmas we have been told we would be paid as of today and now being told by the 31 this is illegal not only that I have a busted hot water tank that I’m in desperate need of this money to get fixed I have been patient but no more I’m a hard work employee that does what I’m when I’m told and isn’t fair to be treated this way I don’t want to take legal action on a company that has treated me really good up to now but I will and it will be for more than a simple paycheck
I’m in the same boat,man. I think we’re supposed to like, be friends or something now.
Store manager Carlos Olives and assistant manager Victoria are having a secret love affair . Also Victoria hired her blood sister and her boyfriend . They don’t do nothing . Also they have their , I’m guessing three year old boy with them at work . He would be running around getting into stuff . Parents don’t supervise or anything . I am a very hard worker and can pull my weight and sum . Also district manager Monica was aware of all this . When I confronted her about all this she got upset . Before my shift on this day which was 12/20/15 I had informed G.M. Carlos Olivas that I had plans for after work . She acknowledged me saying ok . But when the end of my shift came , all three managers proceeded to give me a hard time . Cause of how aware I was to what is going on there . They made me stay a extra hour and fourth five minutes . Having my fiance and infant child waiting outside in the cold . When I continued to ask to be relieved cause i had plans for that day after my scheduled hours . They continued to ignore me . So I left in anger . I just feel that all this is just a small piece of what’s going on there . I have attempted to contact human resources here but line has been busy all day and night . I don’t think that this is how Wendy’s should manage their stores , by treating the few good hard workers the way they do just so they can be comfortable at the work place by making it like home . I demand for action to be taken on all these persons who insist on working like this . The store in question is located in Silver city N.M. 88061 . Please if if you have anymore question on this matter you may contact me at 575297XXXXX . Finally I would like to know the progress of this incedent . Thank you for your time .
Ramon C. Chacon
P.s. when will my payroll be in ?
Wendy’s abuses their chickens, they keep them in cages so small they can’t turn or stand. How would you like to live your life like that. Guess money’s more important to Wendy’s rather than living, feeling beings. I will never go to Wendy’s.
Wendy’s on SW 9th in Des Moines, Iowa.
Food is always soggy and employees are always so rude. Very dissappointed.
6934 W Bert Kouns Industrial Loop, Shreveport, LA 71129
I did not enjoy my visit. The servers were rude, the condiment bar was empty of catchup, napkins, medium drink lids and when I tried to get help, I was ignored. I won’t go inside again.
Wish I had read the reviews before I went.
Hope you, the home office, reads this and the others for this store.
i am writing about the Wendys in West Hempstead NY.i received a second degree burn from a cup of coffee. the lid was defective. it spilled on my chest it went through my coat shirt and my bra. this coffee was extreemly hot. I went to the Doctor and he said i will have a scar and will have to have lazer treatment. At first Wendys was very nice then the case manager Matt stopped returning my calls. it looks like I might have to get a Lawyer.
Why do you bother wasting money advertising a 4 for $4 promotion when the majority of Wendy’s in my area (Wash. D.C./ Northern Virginia) don’t/won’t participate. I have watched a lot of anger folks walking out of your stores, myself included.
I am writing about the Wendy’s in Boerne,Texas.
On Nov. 23, 2015 on the closing shift the hispantic manager had no employees at the front register, nor a employee in site. I yelled many times to try to get someones attention to refill my cup. Nobody came so i proceed to reach over the counter to refill my own cup. The manager came up and was very rude even after I explained that I tried to get service. He started trying to justify himself and became aurgmentive. Never did he apologize but demanded that I left. This is the same manager on many nights that locks all the doors to lobby anywhere from 30 mins. before they suppose to be to 1 hour before they suppose to be. He also allows his employees to hourse play with eachother, allows employees to play music on theor cell phones while working including the cashier at the register. He allows them to text and allows them to stand around in the lobby in packs talking to other employees that are not on the clock. He allows employees children in the back where food is being made, ect.
This manager definitely needs to be fired!
I just got the 4 for 4 meal and there was a roach in my jr bacon cheedeburger
I will never ever step foot back in a wendys again…
i went too the one in Burlington Nc
I visited the Wendy’s on N Cherry Rd in Rock Hill, SC and it was an unpleasant experience. My husband and I should have left after looking at all the flies taking over but we gave it the benefit of the doubt; wrong answer. Food was missing from our order and the fries were cold; not to mention none of the tables were cleaned. After consuming most of our burgers we looked down and realized that they were not fully cooked. We brought it to the attention of the manager and requested our money back. Well she was not happy about and proceeded to talk about us to the employees in the back and quite loudly. If that is what customer service is about then they won’t ever have mine again.
Today November 20, 2015 I visited the Wendy’s in Atlanta, Ga. On University and Pryor Road at 7pm 7:30pm I was in Drive Thru but there we’re a lot of cars so I parked and came in. First no one created me and then I had to ask was anyone working at this register then the young lady with two big braids said I am then I started my order which was 4- 4 piece chicken nuggets no sauce. There we’re customers that we’re already waiting I understand that. Then I waited and waited then I said to the manager with blonde and black hair with a braid on the said of her head and drive cashier we’re saying something so I said excuse me she didn’t respond so I said excuse mam still no response. So then I asked the cashier I said excuse me mam. How long does it take of 4-4 piece nuggets and the front cashier told me they had to drop some I told her she should have told me that cause I wouldn’t have never order I wanted along time. The manager heard me say excuse me her and the front drive thru lady was looking at me laughing so I asked the manager after i saw her fix three customers after I order I said excuse me to the manager again I said wow how lo long it take to fix 4- 4 piece nuggets with no sauce then she walked over to me after I tried several attempts to get her attention she said there is two orders in front of you so I finally got my food and when she was done fixing my order I saw them again taking the manger and the front drive thru lady with burguny and black hair was standing over by the fry station fixing my food she shove it in my had with no napkins and nuggets inside of the bag where the manager throwed them so I asked for the corporate office number so she called out to another manager to come up front I wanted no showed up to talk to me I was standing there like I was invisible the I went to my car to get my cell phone so I could call the corporate office when they gave me the number so when I came back in from my car I walked up and the the same manager that fixed my food gave me the number to the district manager Mr Osmand Martin but that’s not who I asked for so I reached to get the paper from her hand she shove the paper in my hand like she did my food so I told her I didn’t say anything when you shove my food in my hand but I’m not a dog then she starting yelling at me and started yelling back with a lobby full of customers and drive thru line almost in the street then she act like she was ready to fight so the whole crew grabbed her. I felt so disrespected I flew out the door I called the district manger Mr Osmond Martin and told him want happen I asked for the corporate office number I didn’t realize he was a district manager I thought I was calling corporate office so I told him what happened I never experienced nothing like this in any restaurant I have been in but Mr Osmond Martin called me back and said how sorry he was for what happened and if it wasn’t for the customers we wouldnt have a job but he said he couldn’t tell me Wendy’s discipline action is but he said that they don’t want a person working for them that makes a customer have a bad experience and that I can go get my 4-4 piece nuggets or combo on Wendy’s. But I want to make sure that for my inconvenience, disrespect and sham the was forced on me. The people I saw up front didn’t have name tags on and the front cashier was the only one with a hair net on the front drive thru person and the packer/ manager the reason I say she was a manager I asked for my money back and she walked up the front cashier with the keys and told to give me $4.28 out of a five dollar bill but the district manager said he didn’t have a light skinned manager I asked him if he wanted me to drive back to the store he said no then he said he was sorry for my experience and valued me as a customer I love Wendy’s but I just want to know why they gave me the district manager number instead of the corporate office I wanted to make sure that this doesn’t get sweat up under the rug I asked for my receipt back she wouldn’t give to me I didn’t sign anything and she took money out the front register with the key and gave me cash. I want my voice to be her they need to make sure employee have 100% satification not 100% dissatisfied.
Just ordered my first baked potato from wendys!…what a cherry topper to my lunch found a disgusting XXXXroach in there. Never eating there again im am scarred for life.
The new soda fountains that everyone has switched to, is ruining the taste of your soda. It doesn’t matter what you order, it tastes like every flavor in the machine is in your glass. Horrible. Wendy’s used to have great tasting soda, but no more!
I can’t believe Coca-Cola lets this happen to their product. So much for quality control.
We went to the Wendy’s drive thru in Commerce, mi on 14 mile road. I ordered a fish sandwich combo, when we arrived at the next window to pay, I asked that no sauce be added, the cashier said the sandwich was already done, I was perplexed at how quickly I received this meal. When I ate my fish sandwich and fries I was very disappointed to realize that my food was cold and seemed old, ends of the fish were hard. My fiancé ordered a combo and experienced the same thing, disappointment with cold /old food. We did not go back to complain because the staff were rude and short after I asked about the calorie count in the fish sandwich and if their green tea was unsweetened. Upon parking to eat, I looked around the parking lot and drive thru, I saw that they were slow and had no other customers behind us. My question is why they didn’t cook our food fresh considering that they were not busy…The lady who cashed us out was pleasant but that did not make up for our bad experience there that day..Oddly enough I rarely eat at fast food chains, so I was looking forward to indulging on some hot, fresh fries and a fresh fish sandwich.
Billy Jo
My daughter works here the Wendy’s in Baybrook Mall and I am about to make her quit
the managers there Sandra and Amanda are favoring an employee they lie for this girl named Mia. Mia lies and tells her grandmother she is at work and she is not! She goes to be with one of her multiple guy friends. These two mangers are liars and I dnt wnt my daughter around people like that the Head manager Debra doesn’t care either! Wendy Corporate needs to go and talk to these people and maybe even clean house because one people start to knw what’s going on behind the scenes they will not go there the atmosphere is bad to work in period. Sandra was pulling on my daughter’s shirt one day in front of a customer all because she wanted to ask her something and then she tries to have individual conversation with my daughter like” do u like me” my daughter is a minor and doesn’t need to speak to anyone in private for no matter but all of this is nothing but a glass of anxiety for her n me so I will be removing my daughter from this bad working non professional work space. I hope someone important sees this comment n go check n do some investigating because it needs it!
I also work at Wendy’s and every bone in my body is telling me to quit. Im hard of hearing so i have to deal with employees gossiping about me and laughing instead of helping me understand. There is too much favoritism going on. Since some of the employees are the managers favorite, they can do no wrong (talking bad about the customers, arguing with customers, flirting and giving out free food)…..but if i make one mistake, my job is threatened. The list goes on. Im looking to sue.
Wendy’s got your getting together is time to elimate position and title drop employee level to 15 per store elimate title position job discreprection the shift supervisor POSTION to crew lead that’s it one asst manager and one store manager that is
I am writing you about frequent friends and family complaints about th 25th Street location in Cleveland, TN. Over the passed several months the experiences continue to worsen. Frankly, I quit going to that particular Wendy’s due to bad tasting food and drink and poor service. Today, my daughter went to that location for a drive trough order and the orders were wrong and the order lacked straws, condiments or other parts of the order.
If that were my business, I would send fake customers to better understand the deficiencies and put out a new management sign.
I hope this helps.
I forgot to mention that we did not receive a receipt either.
Billy Jo
I have to give Wendy’s in pikeville, ky a very strong compliment especially the Wendy’s at coal run the service is great from everyone. The main guy manager is great he pleases the customer.. Great job. I’m so glad ur not like one of the 100 McDonald’s in pikeville and charge for ranch for ur salad or chicken nuggets. Come on McDonald’s really u guys suck especially the one on cassidy blvd in pikeviile the managers suck and are extremely RUDE!! Keep up the good work Wendy’s!!!
I went to Wendy’s on 77th Parallell in Kansas City KS 66112 for breakfast today. I had previously sworn off coming here after receiving cold food, terrible customer service, and wrong orders. Today was no exception. What really bothered me though was the employee sitting across from me surfing the Internet on her computer. I don’t think that’s what your paying your employees to do. But it would explain the horrible attention to customer service.
Uh… maybe she was on her off the clock lunch break??
I live in the area of Wendy’s store #1303 located at 1235 South Hairston Road in Stone Mountain Georgia. In the past year I have visited this location and have left unsatisfied. The customer service is unbelievably inadequate. Ninety percent of the time I leave with nothing because they do not have what I want, specifically potatoes and salads. I have asked cashiers, shift and store managers about this to no avail. Finally, I contacted Randy, the district manager in May or June. We have spoken on several occasions about this location. He has given me coupons and lunch on him. I told him I would visit the location a few more times as it is the closest to home and work. However, I mentioned concerns about the level of service. Specific incidences include the following:
Ordering potatoes and they had none.
Ordering potatoes and they had some but told me they did not (phoned manager after leaving). She told me to come back. I went back the next day and got free potatoes.
Ordering potatoes in drive thru, waiting, driving around to be told they had none.
Ordering a salad, paying, waiting only to be called to the counter to be told there were none. The truck did not come. When Chanti, the manager, came to the register to refund my money, she said they had a new system and there used to be a refund button. None of which is my concern.
This in addition to long wait times and filthy conditions such as flies in the dining room and greasy, slippery floors.
Wednesday, September 9th at 4:53PM I went to the drive thru. The panels on the menu were missing. When the person on drive thru, Tykeria, finally spoke she said, “Go ahead with your order.” I ordered a meal with the intention of using a coupon from Randy which I failed to mention when ordering. I asked about potatoes. There were none as usual. When I pulled around I mentioned the coupon. Tykeria huffed and said, “Can you do me a favor next time? Let me know when you have one of these.” She yelled for the manager saying, “Come do this!” Chanti, the manager, came and completed the order. Tykeria went around the corner and stared at us. I stared back until she looked away. In the meantime, I read the refrigerator which had prompts for people working in the drive thru. “Hello my name is. Would you like a 4 dollar meal, no hard buns, soft buns are happy buns and so on. The refrigerator was written on from top to bottom. Chanti came to the window grinning and asked if we would like ketchup.
I immediately called Randy to report yet another incident. I asked for the address to the corporate office as I feel I have exhausted all other efforts. There will not be a next time for me at store #1303. I am seriously considering eliminating Wendy’s from my diet.
Please feel free to contact me.
= Address to American co. 2017 July; AMERICAN time Los Angeles, California
For President Trump’s administration=
A) money=exchange rate=>45 -is to $ 1 dollar-international exchange rate
B) treasure= food and medication
C) eternity & hell= the real God,death and Savior
Airfox- Lee Lim
I went to the wendys In Amsterdam, NY in the Town Square at 9:30pm on 10/13/15 and i had to go back at 10pm because the order wasnt right at all my spicy chicken wasnt even spicy chicken and it only had cheese no mayo and no lettuce. My fiances triple burger was suppose to be no tomato and there was tomato both times and his first burger wasnt wrapped right at all it was open and the mayo and ketchup was all over the bag and my second spicy chicken didnt have cheese or lettuce just little tiny bit of mayo, also the bake potato was cold and so were the fries, so the only thing they got right was the drinks. Also when i went back to return the food and ask for new food they laughed In our faces i have no idea what was so funny about getting an order completely wrong and they were very rude. It makes me never want to go to that wendys ever again. They give XXXXXty service and don’t know how to treat their customers. I will NEVER go to that wendys, not even if some one paid me to go there.
My boyfriend and I got extremely ill to our stomachs after having shared an order of your chicken nuggets at your Punta Cana International Airport last Thursday, October 1st, and are still suffering the consequences four days later. We have never had this experience at any other location in the US, or outside of the US, and thought it was important for you to know about it. We hope you are able to resolve this matter to ensure no one else is a victim of this. Thank you for your attention to this matter, please contact me for further details.
Placed an order after waiting an excessive amount of time to get up to the counter at the Wendys on Dewey Ave in Rochester NY. The man ahead of me was so disgusted that he jumped over the bars to get out of line and get out of the poorly managed place. When I got home (7 min drive) my order of 4 pulled port sandwiches were stone cold. At the price of $4.99 apiece that is unacceptable. Poor service coupled with bad food is clear to me that this place doesn’t care about standards or their customers. This is the second time I have been in this Wendys and it’s always the same scenario. Now I can tell you that I will never step in this establishment again and will tell everyone I know to do the same. You are doomed with this attitude and standard of service. You better step it up or close it down!
I am very upset with the Wendy’s in Kodak tn I was there on 9/26/15 me and my daughter goes there alot but I will not be back if the manger Tina there I was waiting till my daughter came from the bathroom to order I have seen this young man before very nice to me and my family ever time we have been in there I was standing there I heard him say please don’t talk to me that way she screamed an said you don’t like it clock out an leave he went back working about a minute later my daughter came out heard the manger scream get back here in this office we left I was not going to eat my daughter ask me why that lady was screaming she it’s very rude I promise you I will not be back if she is there and I make sure my friends and family want be there to
I am in Pittsburgh PA. I worked at Wendy’s, it’s one of their training locations. Hands always washed, gloves always on, hair always polled back. Never leaning. I was proud to say I worked there. Trained in different areas of the restaurant. If business is slow find things to do. When I go to a Wendy’s Restaurant I expect to see hair pulled back, look busy and be respectful at all times. Westview, PA location needs to have their hair(dreadlocks) pulled back too. Especially when making sandwiches.
I saw the commercial of the pulled pork with slaw and it looked Great! However I went to Bainbridge Ga to purchase this combo with the sweet sauce and got home to find a quarter of meat and a teaspoon of slaw! Wow very disappointed! So all it was was a huge piece of bread I bought along with Soggy fries! This Wendy’s needs some help in the kitchen!
I just went to Wendy’s and when I got home to take a bite I had a cold burger , so the first thing I did was call the store I was just at . And the first time they hung up . The second time I called the listen to me I heard them breathing then the hung up again in the middle of me talking . The Wendy s store number is #00000858 address 4595 East Main St order number #3454 . The host is George please make sure something is done about this
Could you please bring back the chipotle hot wings !!! PLEASE. Even if it’s just for a limited time. THEY were the best hot wings every. I’m located in Columbus Ohio and surrounding areas. Yours truly. Chris
I think Wendy’s needs a makeover.Wendy’s needs to put in a High tech arcade room,bowling alley,gift shop,interactive travel destination TVs ,other city’s and country’s need to be shown.All seats inside the restaurant needs the comfort of a recliner.Sports TVs should be all around the restaurant.Credit card slots with computerised menus should be built into the tables.The same around the walls of the restaurant.This reduces wait time.Video slot machines with no pay out should be installed.
I talk to Wendys they had this very, very , rude he said he was from Wendys Claims he ask me some questions about what and told me I didn’t have the food so how can I prove I had food poisoning WOW what was I suppose to do take my vomit and stool out the toilet and save it for him to see Really some thing really needs to be DONE about this so call Claims adjusted I had to be admitted into the hospital for gastroenteritis/ food poisoning / Leukocytosia I hope that very Rude Claims adjusted can feel what felt to be food poison have some one him can he prove he had food poisoning ii’m still not 100/0 the antibiotics they gave me in the hospital make me sick all over again All the side effects they Listed I have all of them they Will and going to be Responsible for what happen to me I’m going Evey one health department, federal trade commission ECT. Until they take responsibility for what happen to me and that will when I’m Done with Wendys Nasty /Very Rude Claims adjusted!
I went to Wendy’s @ 1175 Dunn ave in Jacksonville , Florida, 32218 September 06, 2015,Saturday and order chicken nuggets no salt fries when I finish eating I felt pain in my stomach on the left and right i went to the bathroom i start throwing up I had diarrhea I went to bed after all of that terrible I woke up about 4:00am Sunday morning it was worse I start throwing up again and diarrhea it was so bad I call 911 they took me to the emergency room the Doctors said I had Gastroenteritis/ food poisoning
My grandson is a new employee at wendys. .and I am stunned over the way one particular manager treats the employees. .most days he works a 9hr shift and is never given a break or a lunch..if the employee is over 18 ohio law says you don’t have to give breaks so she doesnt..(only to minors)could not imagine going to work daily and never getting a break..he is scheduled 7 days a week. .sometimes 3-4 hrs in morning and 5-6 that evening. .I’m guessing this wendys doesn’t want to keep employees working there long ..I guess that’s why there is always a new crew..can’t keep staff…
Wendy’s on Fraser Blvd Memphis TN 38127 sure leaves alot to be desired. After walking 3 miles to get dinner forkur family we get home and the burgers were dried up burnt and disgusting. My partner went back and asked for them to be replaced. They said sure but you have to pay for them. After walking back home another 3 miles we were ready to eat. Of course these were the same dried out burnt pieces of meat. We sent in a complaint via email and the manager Devin Walker said her first concern was customer satisfaction and would replace the meals at no charge. So we called today to see if she was there because we were going to go back for lunch. She said what they gave us was jr burgers but instead of honoring her word she decided to argue about what we ordered and paid for. Oh well Wendy’s you have lost another since your doors first opened customer. If you even care. We certainly won’t be back.
I’m a 73 year old senior. I have been going to the same Wendy’s in Romeoville, Il., for quit a few years. Always order the 99cent Jr. cheese burgers with lettuce and tomato slice added.
I was told years ago, that if you want lettuce and tomato added to each burger, just ask to have them added, because I was told that every customer does not want lettuce and tomato on their burger, and that there is no extra charge for adding them on to the burgers.
A new girl took my order for the burgers and was charging me extra money for the lettuce and tomato slice per burger.
I tried to question when the extra charge for the lettuce and tomato slice per burger when into effect.
She, arrogantly said to me ” that the extra charge for the lettuce and tomato slice per burger, was always added to the price per burger.”
I tried to explain to her that, I never in the years that i ordered burgers did I pay an extra charge for lettuce and tomato slice being added to my burger orders
She was very arrogant and rude, would not let me talk, kept on trying to talk over me. She said that,” Her night Manager, he told her that there was always an extra charge for the 99cent Jr. cheese burgers. And also that all the store shift supervisors and managers were wrong”.
Has there always been an extra charge for lettuce and tomato slice per burger?. I don’t mind paying extra, as long I am told so, and I then can decide if I want to pay for the extra charge.
That arrogant person of whom took my order, in my opinion should not be dealing with customers until she learns how to deal with customers with out being arrogant and rude to them, allowing them to speak and ask questions, without being a ( know-it-all / everyone else is wrong).
I had my wallet sold for one of the cleaning girls . My kids had to go. Use the restroom. So i waited in the hallway next to our table. We was eating at. I forgot my wallet, at the table. So, i asked her about my wallet. She then acted like , she don’t pick anything up. I will never ever go back to the Wendy’s restaurant. They are something. Else. If she need some money i would have gaven her some. Just remember God know how you are!!!!
Well first of all Wendy’s company employed hand books said it all its because of bad management each managers and each store is different we canny blame the CEO or Wendy’s establishment its the people you work with Wendy’s in my book is the best company I work for that’s why I came back to work for them my store managers is good to me the asst managers is good few managers smoke alot you are on your own teenagers don’t care about customer service I feel like only employee working at my shift teenagers are on there cell phones etc Ivan not the managers but it seems like I want the shoe made I do even there are other employed have more years them me I am the best of the best at Wendy’s I can do many things pay and title working as professional or etc but for now I am here doing my thing at Wendy’s I work very hard every day rest don’t care I not only serve good customer service but I also do many things I’m doing many positing at one time Wendy’s you got the best employee here many store will love to have me to come and work for them only if Wendy’s hire wise employees who next work no offense to any teenagers they are young so they do what they do best but it doesn’t matter they are old enought to fill the application then they know what work ethic are lazy ness is the keyword here bottom all bad management managers are hard on hard working employee they let lazy employees what they want smoke often eat on line talking not attempting customers at place I work is same its time Wendy’s CEO and those who play important role at Wendy’s establishment should do something about this asap please not for me but for the company and for good hard working employees let’s start buy ratings all employees if Wendy going to hire younger teens only 15 hours a week let’s not hire full of teenagers at the whole store if you put them to together it’s part time then managers pick your managers well I will have one company at a time to prove there company since I work at Wendy’s I know in and out of the customers service and employees coworkers first I am the best not now but soon I am leaving Wendy’s will loose the best worker in history of employees I am the the low pay investment for the company I didn’t want to be a managers its not because a million or bilion dollar pay nor very important position like the CEO or etc nor you have million plus employees under you it’s fast food you get below average pay you manage five employees and it’s a very simple job still smarts cannt do there best it’s sad now I am getting to the best part if CEO or any important people at Wendy’s sees this please use my advise customers has option the option to go any were we don’t need to be on our knees but treat the customers as it’d your business if you care customers service will be great if you don’t it’s will not do good and Wendy’s image goes down first adaptation please make change shift supervisors and asst managers should be combine merge into one there new title position will be called crew lead no more managers power or pay or status the year will be paid ten dollars per hour no more salary there uniform will be red cotton T-shirt no pressure managers status only three crew lead per store also there pay cap off at twelve dollars per hour also one manager the store manager no more using general manager title then all regular crew there uniform will also be red to shirt no more this material only cotton T-shirt these have are uncomfortable also all teens will have only fifteen hours a week rest older employees will get thirty hours a week each store will have fifteen employees Max not to exceed this number we are not McDonalds we are Wendy’s no more fifty percent off only twenty five off this is for crew lead and regular crew only store managers eat free then let’s have all recycle things knives forks spoon once we have are too good also napkins like taco bell brown color type napkins cups one style size large museum and small get rid of rest of size grill chicken takes too long employees takes these elimated this grill chicken of the menu also there things should be looking into one size of chili cups large no more small other menu items should bee look at close review elimated what no TB popular like triple burger and spice nugget may change will help Wendy’s company let’s do all the above I wrote each Wendy’s will do better hire more hard worker less of teens thank you let’s start by moving around managers
I live in Lancaster Ohio, my daughter works at Wendy’s on east main. One of the managers is very lazy, Disrespectful to the employees n customers. I have seen her yell n desrespect the girls n when I said something to her she told me to stay out of it, it is not any of my business. She has had the girls crying. My daughter has came home crying cuz this manager has told her that she is stupid n can’t do nothing. My daughter is 17 years old n very shy n this lady is treating my daughter n the other girl like, this is not OK. This managers name is Debbie Conner. I am really upset for the way she is with the girls n my daughter n the customers. Thank you.
My daughter just quit working at your Franklin Kentucky #106 after working over 2 years. Due to the. Treatment and poor attitude of management and some employees. I took her there tonight for something to eat and some employees started making comments that they can’t believe we had the nerve to eat there and while at work they’re posting rude comments on Facebook. Just because she don’t work there anymore doesn’t mean she shouldn’t be treated like any other customer… I asked an employee for the corporate number and he came back to me and said the manager refused to give it to me ..I Will not be eating there again. I have lived here 57 years and have never seen a restaurant run as bad as that one …most of the employees are rude and your manager s. Are not in control of thing’s there…..I Would NOT recommend. Eating there to anyine
My husband and I got double cheese combos from Wendy’s in Jeannette, pa and now we are both throwing up and diarrhea at the same time. I called my doctor and he said it is definitely food poisoning. I called Wendy’s and a manager named dave is who I spoke to. I told him my problems and I want my money back and he said no. He also said “that’s the chance you take eating fast food!” Really? Why in the hell does he have a job there? I will take this further and I WILL call my attorney in the morning. There is no reason I should be treated like this by anyone, especially this man and to have him be so ignorant to me. I want action taken…..
It is a sad state of affairs when Wendy’s as a major contributor to a strong, recovering economy is finally brought to their knees because of a management team that is running amuck. A new store introduced to the Los Banos area of California should be under investigation; especially since the store isn’t five years old and the turnover ratio is staggering to say the least. I have enjoyed Wendy’s for many years but I fear that Wendy’s future is about to come to a close. If there is anyone out there who is genuinely concerned at this office it would behoove you to consider taking a close look at what is going on at this site.
I currently work for wendy’s and i am very disappointed. they would not let me have wednesday nights and sundays off at desired times for religious issues and i don’t think its right its discrimination and its against my human rights and they never gave me a schedule never told me what i was getting paid after i got hired or nothing. the manager told me that work is more important than church which offended me due to my religious beliefs.
All i cellan say is get in contact with ACLJ they stand for religion well Christianity i do believe sorry check your state rights also
got a bloody burger have pics and still have it in plastic bag i hate over half of it before my mom noticed it this is the most horrible thing ever !!!!!!!!!!!!!!!!!!!
I went to the wendys on St. Charles Avenue in new orleans, i ordered a spicy chicken sandwich and half way through it i discovered a part of a worm. That is the most discusting thing ever. i contacted the store they were very nice about it but non the less i will not eat at Wendys again!
I don’t know how many times I have seen management on Raden Dr, Land O Lakes, FL not care about their customers or employees. There’s a blonde manager who is the worst! I’ve had several problems with her alone, that has made me never want to return to this location. I’m only reporting to this website because management there has done nothing to fix this. She’s rude, yells at her employees right behind the registers, and I have seen so many new employees that I don’t see a few weeks later. What’s going on Wendy’s?!?!
I live in Chattanooga tn and Wendy’s on shallowford rd is absolutely horrible . Crew smoking in the lobby. Managers smoking in the office . Molded strawberries on the sink which a manager ask a staff to pick through them and put them on a salad. A razor was found in the trash in the prep area where food is made. A crew member preparing food with no gloves on at all. I find this to be disgusting and unprofessional . I’m thinking about contacting the local health department here. This is unacceptable especially when people are paying money for what they think is a good meal.
To who it may concern,
I went to the Wendy’s in Denver Colorado store#00000563!!!!! And what a poundsy sceem they have going their!!!! And the MANGER Is involved as well!!! Her boyfriend is working the the security and they working with the tow company!!!! I pulled up to go to Wendy’s and ran into another store real quick bfore went into Wendy’s ! Came out my car was towed!!!! But the rest of the cars was still their so I was confused!!! So I went in and ask to speak to a manager! She said her name was Brittany Nelson night manager!!!! Very rude!!!! And was getting smart!!!! I just didn’t know Wendy’s was part of something like that!!!! I’m am VERY UPSET!!!! Now I have to pay a $209.00 tow fee!!!!!!! For ordering food from Wendy’s !!!!!! I’m going to trying to contact someone about this issue!!! This not right!!!
Annie Wallace
Call corporate (614) 764-3100 make them give you the money back .. The manager should pay from her own pocket.. That is not right that she called the towing company..I just can’t stand RUDE people if they don’t like their job do something else.. I also had a very bad experience with a Wendy’s restaurant.. Ugh!
There’s nothing like being served a half raw piece of chicken from the Wendy’s in imlay city, mi then when you go to call there to complain because your out of town and on the road you can’t go back, their phone continues to be busy like it’s of the hook for over half hour.
I loved the asiago chicken club, not anymore
I would like to start by saying thank you for your response, but in regards to the issue I had when at a Wendy’s location my question still has not been answered, nor does a free meal that is less than what I paid that day, fixing the issue at hand. I was told that Wendy’s stopped doing the refund for no receipt standard years ago and I know I have been there more recent than that and saw the stickers on the window stating that. I also think the level of customer service was completely unsatisfactory. To the point that I have not been back to Wendy’s at any location since and a offer for a free combo meal definitely does not persuade me. Thank you anyway, but as I stated to them at the store that day. I’m not looking for anything free, I just expect more from your establishment.
I went to Wendys at 12:25 AM & ordered a JR Bacon Cheeseburger with a 10 piece nuggets & a large fry. Once I arrived home to eat my food I bit into my cheeseburger & the middle or the pattie was pink (raw)! I reported it to Corporate & am waiting to hear back, safe to say I will not waist my money at another Wendy’s again!
while vacationing in pigeon forge tenn. we stopped into wendys to grab dinner aside the fact the place was so slow it took 20 minutes to get our food, as we were almost finished up my daughter started vomiting on the floor wheni looked she had gotten a bake potato and when she flipped the skin over it had not one but FIVE! bugs the size of my thumbnail on the potato! this in return started a chain reaction of myself throwing up as I walked it to the counter the girl at the register grabbed it quickly before I could take a picture and ask me if she would like another one! totally disgusted I walked out an didn’t say a word before I started to vomit again! I have no idea why anyone would think id want another potato from wendys ever much less ten minutes after getting one that was so disgusting!
Recently went to Wendy’s close to my house in Oxnard, CA – after waiitng 15 minutes in drive-thru without any movement 4 cars plus myself left. We all went across the street to McDonalds where my $56 order was served in approx 4 min.
Tonight I went through the drive thru as I usually do a few times each week as a regular customer. I have let things go in the past until now. I ordered kids meals for my children. After I had already paid and had waited about 15 minutes, I learned that they were out of chocolate milk, white milk and juice. I also ordered apples with their meals. They were also out of frostys AS USUAL EVERY time I go there. Once I got home, we had no apples at all. Just a bunch of cold fries. the chicken in the kids wraps were also cold and the chicken looked as if it had been recooked several times. Not to mention, we got no straws to drink our drinks even after we were obligated to get sodas which we don’t usually drink. This is nothing he first time we’ve had issues with this particular location. Last time we visited they were also out of milk, juice and frostys. I’m beginning to wonder if those items are going to be discontinued? Or has someone just forgot to order these items several weeks in a row? Like I said these simple problems have occurred with each of my visits in the past several weeks and has discouraged me from ever visiting Wendy’s again! I know things sometimes get missed and people make mistakes, but not the same mistakes over and over! My personal opinion, I don’t believe a place that offers optional healthy items for children should ever run out of those items. I was already upset that I had to wait over now 20 minutes for three kids meals. The last time Ivisited here they were out of shredded cheese,SHREDDED CHEESE? REALLY? and instead they cut up slice cheese to put in the kids wraps? Not professional at all! The employees are always super nice, don’t get me wrong. However, I believe all these mistakes fall directly into managements hands, for ultimately they are the ones responsible for making sure all operations are ran in order. I would appreciate if someone could respond to my concerns I have addressed? I have visited this particular location two to three times per week for the past couple of years and honestly, since the remodeling of the building, the only thing that has impressed me is the building is quite nice but my experiences here lately have been way below sub-par.
i am not an employee of wendy’s but the wendy’s at 11760 Oakhurst Rd largo fl, had me go in there store while they were closed and had me work. i am going to sue the for business malpractice because any shift manager should know not to let someone in after they were closed let alone get free labor out of them.
I had just been fired from the Wendy’s of Durand Mchigan. I was very mistreated. I got fired ony 90 days. My 90 days was up the exact day I got fired. Here is a list of how your company managers treated me.
1. Almost all managers were very rude and disrespectful. I had gotten 3 write ups in no time at all. Management was very happy to give me. Two is particular were even worse. One wrote me up because as she puts it “talking back to management and was XXXXXXing about her. Walked away from another employee offering help with dishes” that is not the case in the slightest. I was already off the clock when this manager had said she “talk” to me. It wasnt talking she had completely disrespected me and yelled at me off the clock. I had gotten another write up that was detailed to many customer complaints. The problem with this was I got both write up at the same time and not even an hour after the second one had accured. Was talk to once and I received both write up at the same time which were givin to me by a whole different manager. Both managers who gave me the two write ups were having me try to take orders at the back cash register window when I had not been trained to do so until weeks after the occurrences. When I told the head general manager about these issues she told me that they were being dismissed because they were not properly handled. But I was lied to and the two write ups stayed. And then the third write up and final write up was givin to me before I had clocked in on 7/13/2015. This write up stated that I had not been doing my duties at all over this prior weekend and that I was taking to much time cutting and doing bacon and that I should not of been doing so. I was accused of not properly sweeping or mopping the floor when my schedualed time has already being over. I was told I was suppose to have something cleaned when I was never told to have cleaned before. Example : Satursday 7/11/2015 I left after 10:00pm. There had been nothing left for me to complete. At midnight on Sunday 7/12/2015 a fellow coworker was sent home sick as I was told hours later before 4:00pm that day, the general manager and an assistant manager had to come in to fill in. When they arrived at Midnight on Sunday I was told they had to clean backroom floors and do everything that I was suppose to have completed before I left. As stated before all my work had been completed and the night manager at the time okayed it and sent me home.
2. The minors at the store when on the clock were always on their cellular devices and not doing the job assigned to them. A few in particular were eating product in the middle of drive thru while I not having trained in taking orders was being told and depanded to take orders and give out change.
3. I was not able to do my back register duties properly because managment was not allowing me the time to do so. Example: I was told not to cut the bacon for the bacon pans all the way through. Every time I had been schedualed for a shift of 4pm until 10pm I had not been able to do any other duties except collect payment and give change for 4 to 5 hours of the shift because of high custumor activity. No other duties assigned were not able to completed by me because of high customer activity.
4. I was never trained properly. Every thing that I was suppose do was not explained for me to understand. I was giving my duties and expected to fofill them without any instruction on how to do them properly. Example: as stated before I was not trained to take orders at cash drive thru Window until recent and was still working on improving the skill because I was only given the register and there was no one there to correcting me if I had made a mistake.
5. I was not able to take breaks that were needed such as restroom when needed. Because of high customer activity and having no one to cover my station as I use the restroom I was forced to stay where I was.
6. My shifts where to short to have breaks or I called off multiple times in one week when scedualed. A minor who had been hired the same day I had was getting her 29 hours a week and then some extra hours. I barely made 10 hours a week, if I was lucky 20.
7. I had never been trained on anything except one task for two months if employement. I was doing fries and nugget station and nothing more. I was getting supplies for front line when it was not assigned to me.
This list is of mistreatment is why I am complaining as an ex-employee and will be telling future applicants not to apply for this company.
You are absolutely right Wendy’s don’t treat their employees right. My daughter works there, she’s straight A student has never gotten in trouble at school or home she’s the perfect kid but when she came home crying wanting to give her 2 weeks notice I knew something wasn’t right. The manager was yelling in her ear as well as talking about employees to other employees About their weight and race which is totally unacceptable as a manager I hope and pray that something will be done or its go be a big mess because people are not playing when it comes to their child being mistreated on the job when all their trying to do is make it besides all that work they do for minimum wage is just embarrassing.
I just wanted to inform the corporate office about the “new” taste of the Honey Mustard dipping sauce. I tried it today 7/13/15 and it has an over powering spicy effect that burns my nose! Very disturbing, I could barely finish eating my chicken nuggets.. I’d much rather have the original version of this sauce back because it Tastes soo much better!!! Please and thanks!
I just had the most disgusting experience at your Palm Coast Parkway, Palm Coast, FL store. I tried to call them direct, no answer. I tried to call your customer service number listed on your website, none of the prompts work. I tried to email corporate – you need the store number, guess what MY receipt doesn’t have a store number, HOW convenient. I highly doubt this will get to anyone and I WANT compensation for that non-edible wet cold soggy crap that was served as food tonight. I wonder how long it will take for someone to correct this? I wonder if this will even work?
i went to wendys in badaxe mich the food was awful i got the bacon fries and the was awful all they did was put shredded cheese on it and it was not melted a 2 pieces of bacon the regular cheese burger was burnt on the edges and so dry fries was cold there was no toilet paper at all in the womens bathroom will never eat there agin
Wendy’s in Hays KS. How disgusting filthy dirty. The Womens sink hasn’t worked in how long? Thought you washed your hands, guess not there. The breakfast was worse, a country biscuit coated in day old bacon and egg grease. Yummy couldn’t even pick it up. Coffee ordered and paid for, too much trouble for someone to pour it! On fairness they did offer to give it to my wife as we walked out the door. Sad, illegal and nasty!
This is about your store in Melbourne, FL (BabXXXX st). You might want to check out that store because you have a thief among it. The GM gets drunk on the clock and touches female minors. I know this because my sister used to work at this location. The DM that over looks this area does NOTHING to fix the issue NOTHING and that’s a problem! I’m pretty sure MR. DAVE THOMAS would not be to pleased to hear about how his hard earned business allowed slander of his company. Let’s fix this because this is NOT WENDYS WAY!!!!
He’s decided to contact the skylightpaycard It might be the card company but still 6 weeks is aboninable for my son to have to wait to get paid. He’s about to lose his home..that is not good. Thank you for your concern and your swift action
A friend works at Wendy’s in Washington State. (if you want his info contact me privately) He’s been employed for 6 weeks and hasn’t been paid yet. …not one penny and he still shows up and clocks in..HE has Character.
Here are the actions he’s allowed to take against your company for this violation: (he’s asked his employer (your franchisee) many times with no answer, pay or solution ($10 in quarters is not a solution it’s an insult).
1. My employer hasn’t given me a paycheck for the hours I have worked. What should I do?
Once you learn that you will not receive a paycheck on your usual payday, it is important to keep a record of your hours worked during the relevant pay period, and any additional expenses that you suffer due to receiving your paycheck late. HE HAS AND HE SHOULD RECEIVE THE INTEREST THAT THESE FRANCHISEE”S ARE KEEPING FOR THEMSELVES…ARE THEY FILING BANKRUPTCY? ARE THEY BEHIND ON THEIR FRANCHISE FEES? WHY WOULD YOU ALLOW A FRANCHISEE TO KEEP THEIR FRANCHISE WITH THIS ACTION?
You may first want to ask your employer for an explanation, to determine whether the failure to receive a paycheck was due to a processing error or bank mistake, rather than because the employer does not intend to pay you for the hours that you worked. In this situation, the employer and/or bank may voluntarily agree to cover any additional charges you incurred as a result of this mistake. This will also ensure that you are not at fault for failing to submit records for the hours that you worked. HE”S SUBMITTED EVERYTHING RIGHT AND HE STILL COMES TO WORK AND DOES HIS JOB> PAY HIM
Many states have laws which require employers to pay employees for all hours worked, and which require employers to pay employees at regular intervals, such as biweekly or semimonthly. These laws may impose penalties on employers who do not comply with the law, and may even provide for criminal prosecution. In states that have their own wage and hour laws (or if you are not covered by the federal law, you should contact the agency in your state which handles wage and hour/labor standards violations, listed on our site’s state government agencies page. 3 PAY PERIODS HAVE PASSED>>STILL NO PAY ON HIS CARD
Federal law, which requires that you be paid at least minimum wage for your hours worked, is enforced by the Wage-Hour Division of the U.S. Department of Labor.
Getting paid
How often must workers be paid?
Businesses must pay workers on regular established paydays at least once a month.
IT”S BEEN OVER 6 WEEKS EVERYONE ELSE HAS BEEN PAID BI-WEEKLY EXCEPT HIM. CLEARLY THIS FRANCHISE IS BREAKING MANY US LAWS AND HIS FRANCHISE AGREEMENT. THE CORPORATE OFFICE ALSO COULD BE LIABLE FOR HIS REFUSAL TO FOLLOW LABOR LAW. HE WILL PURSUE ALL AVENUES.
Can workers file complaints if they are not paid or do not get other workplace rights?
Workers can file a wage complaint if a business does not pay them.
Workers can also file a complaint if the business denies other workplace rights that are regulated by the Department of Labor & Industries (L&I), such as meal and rest breaks, overtime, family care, etc.
Workers can go here to download a Worker Rights Complaint form (F700-148-000) or they can go to their nearest L&I office to get one. Either way, they should mail the completed form or deliver it in person to the nearest L&I office. Find out more about how to file a worker rights complaint here. HE”S DOING THIS TODAY
Can a business pay their employees using a debit card or prepaid payroll card?
Yes, but if there are fees for using the cards, the employer must provide an alternative that allows employees to access their wages without any fees or costs associated with the payroll transaction….HE HAS A CARD AND HAS NEVER BEEN PAID FOR OVER 6 WEEKS. THE MANAGER TODAY TRIED TO HAND HIM $10 IN QUARTERS FOR HIS PAYCHECK. THAT IS DISGUSTING.
So, this incident occurred about 3 weeks ago but I have been really sick and didn’t know how to complain about it until now. I AM TRAUMATIZED!! Seriously!
LOCATION: Wendy’s on 16055 Johnston Rd. Charlotte, NC 28277 (it’s actually a really nice area!)
So I was really sick and starving on my way home from picking up some medicine. I stopped at this Wendy’s and ordered a plain jr bacon cheese burger. When I got it I took a bite and felt something really hard in my mouth. I assumed it was a really hard peice of bacon. I spit it out and what I saw has traumatized me for life… I was chewing on a black chicken nail/claw. It was a curled, kind of sharp claw… I was so nauseous and in disbelief.
I wish I would’ve taken a picture or went back to tell that store what I found but I was really sick and needed to pass out.
Since this incident I have told everyone I know to never go to Wendy’s again and I tell them my story. This is disgusting and I will never eat at another Wendy’s again and neither will a lot of my friends and family.
Nothing I ordered was chicken either. It looked as if an employee just out the claw on top of the bacon on my sandwich…
Wendy’s has really gone off the deep end. I’m disgusted by the company.
I was vacationing in Kissimmee FL and went to Wendy’s store #8161 (6141 Irlo Bronson Hwy Kissimmee FL) on Thursday June 25, 2015 about 4 ish. I ordered from who appear to be a male manager the chicken asiago meal with a side salad medium strawberry lemonade and two 6 piece nuggets for a total of $12.71. I was checking my account that Friday and noticed that I had pending $12.71 three times. I called and spoke with a manager and she said they sometimes do that because its a tourist area but it will only charge once. When I got home to SC and checked my account I was charged $12.71 three times. I called and the young lady took my name and number and said someone would call me. I called today and was given an email address of store8161@wendys.com to send a picture of the three charges but it bounced back undeliverable. I’m not a rich person. I work very hard to allow my daughter to have a vacation. I work paycheck to paycheck and to have this happen Thank God I checked because I could have overdrawn my account. Since the email didn’t go thru I have to resolution until I call tomorrow. Preying on tourist is NOT good business and to keep passing me over to person to person has made me not trust Wendy’s. I’m telling everyone I know who go to Kissimmee Fl 6141Irlo Bronson Hwy to use cash only!!!
Gwena Yvette Gordon
This evening, I visited a Wendy’s, that I normally go to. I have made at least three complaints to this particular Wendy’s. I am making a formal complaint to Wendy’s Corporate Headquarters. I expect a response. Also, understand the employees were very polite. I don’t make this complaint, because of their attitudes. But, solely for health purposes and life. I ordered a cup of of water and one Junior Bacon Cheeseburger. I sat down to eat my burger and about 20 minutes into eating my burger, I looked at it and noticed the meat was completely raw inside. The outside was cooked. I had already eaten half the burger. And was horrified, that I had consumed the raw meat. I informed the Manger and he apologized. He was very concerned. He said he’d be certain to speak to the crew. I also, informed him that the people cooking need to pay more attention to cooking food to the correct temperature. I do not want to get sick and die from this meat. I have noticed that many teenagers are employed with Wendy’s, and it seems that they are not very concerned about the customers health, as they prepare food. I am seriously concerned and I want Corporate to take action and make sure all Wendy’s begin to serve well cooked fresh foods. If I get sick from this, and have not heard from Corporate, I will contact other agencies.
I visited Wendy’s in Tifton Georgia two days ago with my family for the very first time, and I absolutely enjoyed the customer service and food!!!! The cashier that was there was so sweet and waited on us PATIENTLY cause we really didnt know what we wanted, she even offered to bring the food out so we wouldnt have to stand and wait! the food was hot and fresh! I know that if im in Tifton Georgia im definently coming back for seconds!!!!YOU WANT A GOOD FAST FOOD RESTAURANT WHILE IN THE AREA? GO THERE!!!
Last Tuesday me, my mom and the girls stopped at Wendy’s in Columbus IN. Lola had to potty so while my mom ordered I took her to the bathroom. If I didn’t have a 3 year old needing to potty I would have just left. The bathroom was disgusting! And there was something on the floor that although I didn’t get to close to inspect, looked like a dead mouse. I laid a ton of tp on the toilet and had her go, I’ll be honest I didn’t mess with washing hands we just got the heck out of there. I got out the wipes and hand sanitizer out of my purse because I felt this was the cleanest option. Yes it was THAT bad! My mom was ordering and asked if I wanted anything to which I mumbled to get the heck out of here. She ordered a water and 2 jr frostys for the girls. She was given and charged for water and a large soda. For the frostys she was charged 1 jr and 1 sm even though they gave her two jrs. She gives me the soda cup and I make my way across the trashed floor of the lobby to get a coke. I am 100% sure I pushed regular coke on the machine, I’m not sure what the hell I got though because it was so disgusting I couldn’t even take a second drink to try and figure it out. When we found the cleanest table, we still had to wipe it off with the wipes from my purse. I’m not one to complain but there wasn’t one good thing I could say positive about this experience. The whole 15 minutes there I was disgusted so I filled out their whole survey thing explaining everything in detail, today almost a week later I get this email:
Stacy,
Thank you for your input, it is greatly appreciated and I will share with my managers and employees to improve upon.
Take care,
Rick W. Jenkins
General Manager
Wendy’s Store 111
Wendy’s of Bloomington
2945 N. U.S. 31/National Rd
Columbus, IN 47201
I have to say the bathroom was filthy dirty I go to Europe an all public restrooms are top notch from a train station to a Wendy’s or Burger King to a McDonalds Wendy’s an other public places got along way to go they need to keep a better ck on public restrooms as the one on park road in Charlotte NC at park road shopping center was filthy Dirty I told them at resturant they looked at me like they did not care at all weather it needed cleaned or not so pathetic Wendy’s needs to be on top of their game !
I am very upset with the way my 16 year old son was treated at a Wendy’s today. A little background…He had applied online to Wendys and was called in for an interview at 1201 W Patrick St Frederick, MD. I drove him Wends. at 5pm, and he told me that he went in and was told by someone at the counter that the manager said she was busy and to come back on Thursday at 3pm. My husband drove him and he had an interview with a lady there, which went well. She told my son to come back today, Saturday at 3pm for a follow up interview. He showed up at 2:50 and a manager, a man, told my son that he’d been interviewing at the wrong Wendys. So 2 min after my son went in for the interview he came out very embarrassed, because he was told that he had made the mistake. This was ridiculous. Even if he had initially interviewed at the wrong Wendys the lady he interviewed with asked him to come back. What’s wrong here?
First, I want to tell you I love your Strawberry Fields Chicken salad. Normally.
However, I went through your drive through today at the Wendy’s on Woodlands, Expressway, The Woodlands, Texas and picked up a Strawberry Fields Chicken salad, and if I had never had one before I would never buy one again.
The chicken was cold, hard, and tasted funny, like it had been sitting out for several days. I had to take all the chicken off and throw it away. There was no bacon on the salad. And the cheese (which is normally blue cheese bits) tasted more like a dry bland cottage cheese. The strawberries were fine, and the lettuce was crisp, but having unedible chicken, no bacon and bland, questionable cheese ruined it for me.
Please check on this location and/or the people that are running it. I want you and all your locations to succeed, and I don’t want to give up on Wendy’s as a place to go get lunch or dinner.
I was wondering if wendys was going to have the pulled pork cheese fries in 2015? We enjoyed them very much and would like to see them on the menu. Thank you jeremy hughes
i am still sick i went to wendys stayed in line 45min.gave me old lumpy chili .i got very sick,cold burger.i spent 30.00 its ridiculeous
Why stay open til 1 pm if your employees cant even do their job right at midnight?
Visited your location at Bonney Lake, wa tonight. Not only did they give us the wrong burger, but also no straw or napkins. Seems like a small thing until you try to drink your soda.
Common sense when serving food dictates including required utinsels.
Fail!
Went to leave a complaint on your website and that sucks too! Would’t let me past enter your city.
Boo! Get it together Wendy!
I dined at the shelbyville Riley hwy location last night when a Wendy’s employee was in unifom dining with his family in the dining room as well. His guy took a phone call and was cussing yeti loudly and saying the f word so may times. I saw the only two other people in there keep looking at him and one left, I had a 10 year old and this guy had his own toddler. Upon calling and talkin to Jonathan the manager I was told that the foul mouth diner was a manager as well. I hope corporate can do something I believe all managers are on the same level
Ive been going to wendys for along time an i always get a spicy chicken combo med but but today i see they have been giving me a sm drink all this time that is so unfair if i pay for a sm would they give me a med i dont think so this has happen for over 2 years an the 2girls have work there for a long time i could see if they were new
I visited wendys located at 1055 fort st, Lincoln Park MI on June 3 , 2015 at 10 pm this store is a very unsafe and nasty store the managers are rude and employees the are cheating on there timer by hitting the timer in the ground with a rack the food nasty and cold they pull people up at night its so dark you can barely see its unsafe for the customers and workers if the food is not ready can i still stay here i ask the worker her respond was we are on the timer something have to been done with these people hitting the ground with this rack is unsafe and unfair the the employees can get hit by a car i called talked to the manager about this problem i even called corporate so now headquarter please do something about this before someone gets hurt.
Recently stopped at your store site #00000690 on the Concord Pike in Wilmington De. Could not believe how filthy it was. On our way out 3 different people shared our feelings . You may want to check it out. We won’t be back.
Went to the pearl city location 96782 and stood in line for the worker to help me n my husband but the 2 workers a male n female make like they no see us.bad service n no rice n the girl said oh its cooking ..I looked at my husband n said let’s go ..how can it b cooking when the rice pot not closed good n its not on..this is the 2 and time with this location the workers need to start getting on the ball cause no food no service n company no make money..I guess they don’t care cause its not there company or business ..I think they r at work to just get paid n not do they job ..so sad ..need new workers n management ..
We go kapolei Wendy’s 96707 every Saturday for a car cruise n they always no more rice,potato n tonight they ran out of those 2 n ice for drinks n ketchup wtf…the manager at that location sucks we stand in the long line n go to order n land up walking out with nothing .. So sad it happens every Saturday nights.
I just left Wendy’s in clewiston fl in absolute discuss first of all we only went in to use the restroom and get chicken nuggets for my 8year old daughter not only we couldn’t use the restroom but when we went to order nobody was there …..not to mind you we had a very important game Tonight….but anyways the guy in the back was very rude and I don’t think he was even a cashier I have worked in the restaurant business for a long time and it’s truly out right disrespectful I don’t know if he wanted to join his friends witch is where we went and it was packed full but I couldn’t get out of there faster I will never go back again I have never been more disrespected not only that but in front of my young daughter I just can’t believe people will be so rude….. And people wonder why they don’t have a job or get paid more smh Wendy’s do better I setiously can’t deal!!!!
Just went the Wendy’s in Davenport, Iowa and the girl that took the order acted like she didn’t even know what was on the menu or even what type of food the establishment served. Then ms.almanique did not greet us and had the food bags in her nasty hands and was accepting money with the same nasty hands and the spicy chicken nuggets were spilled all over the inside of the bag. The customer service failed severly, when customers come to the restaurant they are supposed to feel welcomed, not as though we are inconviencing you. So next time a customer comes through drive try smiling and greeting it goes a long way, if you can’t even do that maybe this is not the job for you.
Just got back from Wendy’s in the pilot gas in mayston, Wisconsin. What a sad disappointment. The burgers were dry, gray and salty. The baked potato was discolored from being warmed too long. Giving it the benefit of the doubt I opened my faux butter packet only to find it had separated, curdled and melted. Quickly closed that up and tried to put the sour creme on but couldn’t get passed the dried out old chives and horrible color of the potato flesh so I discarded it. Ate about half the burger before I decided not to continue to endure the horrible flavor. Between my meal and my husband’s our bill was $20.01and calling it mediocre would be flattery.
Wow I never taught Wendys food chain had so many complaints.my soupy frosty hot out the burner don’t compare to sooooo many unsatisfactory customers.harry for Wendys in Roanoke VA.
I visited this location 3610 Buechel Bypass, Louisville, KY 40218 as much as 3 to 4 times a week for lunch. I say about 4 or 5 months ago they got a new manager, that needs to go away immediately!!! Since she has been there I have written to there higher-ups several times about how she treats her employees other managers and most importantly me and other customers!!! But nothing is done all they try to do is just send me and my other Co workers coupons!!! She is very RUDE and NASTY, I was just wondering what ever happen to customer service!!! I used to love going there cause its very convenient and the people treated you like you was FAMILY!!! I guess from now on the money I have save going there me and my Co workers will be dinning elsewhere until the situation is taking care of and I really feel sorry that place since it is called WENDY’S!!! Thanks again haircutbob.
I have had several issues with my order at this Wendy’s: 16056 hwy 280 Chelsea , Al 35043
My most recent issue was at 10:30 this evening. No tea available. They close at 12am, 1.5 hours before closing and no tea. Okay, I was able to improvise. Waited 15 min in line. Get my order, get home its absurd how uncooked my chicken sandwich is. Not only that, no tomato on my sandwich and soggy lettuce. My fry was not biggie as requested and paid for. I called this location to notify them of the issue with my order. I called 4 times, finally at 10:58 PM on the 4th try someone answered. She did state that they did run out of tomatoes as well as sweet tea this evening. Unbelievable. …. this is about my third time dealing with a jacked up order…..
Wendy’s Old Fashioned Hamburgers have been renamed Sandwiches. Went to a new Wendy’s in Greenbelt in Manila and surprised Wendy’s no longer serve Burgers!!
Congratulations to your marketing GENIUS who decided to rename Burgers as Sandwiches. My first thought was what an absolute dipstick brainless ningkimpooop. However I accept he or she went to University and graduated with an MBA so I know they are smarter than me who never went to university with no education started working age 12 with nothing and now have a small chain of Sandwich Bars 180 stores to be exact.
So there is no confusion will Wendy’s please pay to rename my 180 Sandwich Bars.
I think I will call them Gas Stations or Gymnasiums unless your marketing geniuses can suggest another name for sandwiches now that burgers are no longer burgers and are sandwiches. If you decide to ever rename Wendy’s can I suggest a more appropriate name like Mayweathers cause thats a winning name !
As a former employee of the Ellsworth Maine wendys store, I was disgusted with the way food is processed, I ran the grill cooking the burgers and I am 41 years old so I know what spoiled meat smells like, I have had several different occasions when I have noticed the dates on the boxes of meat have expired and was brought to managers attention name travis robertson and was told to cook it, even though the smell of it was rank and foul and watched them serve this to customers, I mean the smell was 1 thing raw was even nastier cooking and they served this to customers, This is fact I worked here for 3 years they are also very very rude and nasty to there employees. I will never eat there, not after what I have seen, nor would I ever go back to work there, or refer any one to work there. MANAGERS NAMES WHO SHOULD BE RETRAINED ON HOW TO TREAT EMPLOYEES, Travis Robertson Denise Malison They are very rude to employees constantly putting employees down in front of them and behind there backs calling them stupid, numb, or asking them if they have any brains. This is no way to treat your employees and it should be looked into all issues that I have brought up and I am not the only one who will say this I am sure there are many who agree!!!!!!!!!!!!!!!!!!!!!!!
Dave Thomas would roll over in his grave if he knew how bad his creation has fallen, rude managers, long waiting times for food, expired food being served to customers, adult managers flirting with teen workers who are still in school. Wendys should be proud of this! Think maybe they need to train management and franchise owners to be more aware on how to treat employees and customers alot better than what I have seen. WENDYS NEEDS TO STRAIGHTEN THESE PROBLEMS OUT PERIOD
I went to wendys and asked for a baconaider with no mayo. Got home 11 milles and all 3 had mayo my son got no
food. Called and got a new one whent 2days later and they give m
e my hamburger. But it was a 10 minutes wait for my frys.then 3 days later went at 9:40they opened at 9:30said it would be 15min. For bacon.you need to get your stuff together or you will have no one there.thus was bullhead az.
Went to Wendy’s in Norwood, Oh 45212 Surrey Square. I got everything from value menu which is .99 cents. Got 4 cheeseburgers, 2 frostys and fries. That is 7 items. Total $6.93 +.48=$7.41. I gave a $10.00 bill. Change should be $2.59. I got back $2.00 even. I got shorted .59 . I didn’t want to wait telling her I didn’t get the correct change, because I already waited over 20 minutes. I asked her if receipt was in my bag. She looked at I assume was cash register and said yes. I came home to get receipt out of bag and surprise it wasn’t there. I then tried to call to no avail. Surprise no answer. If she is doing this to everyone she has a nice side business going on. You might say it’s only .59 but I’m on disability. Every penny counts. I just started going back to your establishment and now this happens again. Boy that lady really has the nerve to to this. I would like a credit from you. I will take the time next time she tries to steal my money again. Hop you investigate this matter and dtore. I won’t got back until I here from you. Sherry Kathman. Thank you.
On 4/16/2015 I went to Wendy’s located on 6210 20th street the host name was tequila as I come to the window I try my sweet tea and It was sour… I know that tea need to be “made” every 4 hours I work at sonic as a shift manager and I can tell you that the “customer” are the boss. I order a baconator with no mayo so as I get ready to leave the host said so rude comments about the situation to her manager then as I check my food my food was cold I mean cold cheese wasn’t melted bun was cold I will never eat there again this was at 10:55pm I thought they close at midnight for drive thru? My order number is 3348 it was $9.61
I have been at Wendys for almost a year now and enjoy working there, or I should say
used to enjoy working there. I understand all to well about having to keep payroll down
by sending employees home. This is what is upsetting me the most, in the past 3 wks
the store failed to open on time, which means those of us that did and had to wait
outside will not be paid for those three hours we waited… if you add up all the times
we have waited outside it comes to about full days work, and they still insist on
cutting hours…………..Thank you for letting me vent on your website
Store #05108534 in Seminole Fla . I visited this store on 4/9/15 at about 8PM , The food was good ,but thats not why I’m commenting . Theresa was behind the counter , there was an old couple with 3 G-Kids (brats) , She handled a situation that would have been near impossible for me to handle , then thanked me for my patience . She needs to be Sainted for the way she handled herself . I sat down to eat and the Brats were Raisin’ Cane , she then went to the Old folks table and asked them if she could do any thing to make their experience more enjoyable , I think they understood that their G-kids needed some disiplin’n …..She Was Great .
I seeked employment at wendys because I thought id feel at home and that itd be like a family and comfortable where also I had gone many times griwing up with my family and enjoyed meals there. Only working four days, three out of the four days I got cut and sent home hours before scheduled shift end because of “over production” and needing to cut employees so they can maintain profit. Being on the verge of homelessness I had stuck in those days best I could with the minimum wage and little training also partly chaotically due to the cut scheduled times. Also in employee handbook stated I could wear a necklace and at interview and all of four days I was there I wore the same necklace, a rainbow pride necklace that means a lot to me. The manager who hired me said I couldnt wear it anymore , said it was “unprofessional.” Also an incident happened with a coworker that I told her about a few days of being home ridden from suicidal ideations from stress in general life but also the incident that a coworker lasged out on me in a rage in front of other coworkers and even customers. One of which she said I shouldnt be working there, her rageful, hateful remarks were aggressed by not being satisfied of my work, which I find inconvenient since I had no way to get proper training from not just daily being cut during what was suppose to be learning the company, but also lack of being taught necessary skills to be in ease of handling efficient work processes that are idealy learned by training and time taken to learn adjust into the company which I wasnt given. Today I called and talked to that manager who hired me and decided I should try and confide in her and see if it could be fixed and after telling her about my stresses and the incident with the coworker she told me that the girl had apologized and that she knew her outside of work beforehand. I told her I hadnt been in because of the incident and the cut in hours and about the stress and depression and suicidal ideations that I previously had. She showed no empathy for one of her employees causing a panic attack in front of numerous people. I am also on ssi disability and the coworker and manager didnt see me fit to work there and the manager said she didnt think id make it there and that I was always in their way. The whole experience is ptsd I will never forget and for having wanting to build my growth with this company in also honor of my decesed grandmother who it was out tradition to eat at wendys when I was growing up, I am very sickened by the pain I now have to carry of disappointment in something I thought woukd be of comfort and what I thought would be a good fulfilling experience.
Sorry & this was all last night at 10 pm yesterday..
Well lets start off with me & my lil sis & her 3 lil girls went 2 go eat a Wendy’s on Slaughter Ln. & MoPac Hwy in Austin,Tx. & we paid 4 our food & as we are leaving these 2 females there had a problem with my sis a while back & as we r leaving the drive-thru these lil girls throw a soda at my sis & she tells them why the hell did u do that & they come outside & open my sis driver side door & pull her out & she is 8 months prego & whn they were done they ran bak inside & called the manager who happens 2 be 1 of the girls sister & said thats wat the XXXXXX gets & my sis said she is going 2 make a complaint with Wendy’s & the manager said she can do wateva she wants cause the manager said I run this mother f*@ken store & I have sex with General manager & she can’t do XXXXX 2 us & also no cameras so she has no proof we did XXXXX 2 her.. Remember she is prego whn they did this 2 her.. I need help with this situation, plz help me??
Teneshia, Call the corporate number at 614-764-3100. And file a police report for the assault. ASAP. They will be fired. Good luck and I hope no one was seriously hurt!
I went to wendy’s and order 2 combo meal with lemonade which I didn’t not Know that them give U half cup of lemonade Know matter what size of cup beside that Know refill at all.At Rockingham,NC 28379 I promise U I want go back at all because if U pay for a combo meal U want the whole meal not half.
I have a receipt, there is no 8 digit store code, I tried to leave a remark that my burgers and bun had to have been microwaved as they tasted stale and the buns were soggy and wrinkled. When I called the 1-888 I could leave no comment as I had no I digit store number. Email me and I will email a picture of my receipt. This is ridiculous that I have a receipt but can leave no remarks, the Wendy’s in ND is way more than 1.5 times the cost of any Wendy’s in Florida, yet has less than half the quality. The person at the window was fine but the quality of food has been way below par for Wendy’s. I worked at a Kewpee in Lima, OH, where Dave Thomas learned their trade to open his first Wendy’s in Columbus, OH. I’m not a XXXXXing idiot and know quality fast food when I get it. And if this is what I can expect from this Wendy’s I might as well go to burger king or mcdonald’s.
Dear Wendy’s
I am currently employed at one of your locations 517 E Martin town Rd North Augusta S.C.I am a dedicated employee that comes to work do my work. Professionally groom polite and respectful.I’ve received several compliment on my performance by many of your customers.Recently it seem my manager has a personal issue with me
Today I was sent home early because I chose to speak with her about the situation. Prior to that the following week I had asked for a break to take my medicine because I have migraines got no response.I was sent home.My problem is that you can’t have someone take in consideration that something need to be done.The Foundation I knew was a man called Dave whom had a daughter name Wendy and he cared about his employees and customers. Those day are long gone.I only wonder how Mr Dave would feel knowing this Franchise he built has deteriorated tremendously. Loosing employees because you choose to keep managers that treat human being like they are less than them speaks volume.A minute out of your day would be nice if only for you to see theses companies that are DBA Wendy’s. Sometimes its about how you treat your employees that produce growth.maybe they should do an episode of that show at my restaurant and see how things are done.You would disaffiliate yourself with this one.praying for change or an interview with our local news channel
Thanks have a blessed day.
Hi , My Name Is Cashay Barther and I currently just quit my job at Wendys In Fort Lauderdale Florida On Oakland Park Blvd Because they are very rude and Extremely filthy and dirty , I called Ms.Malouse The General Manager to confirm that I have quit so I went to my old manager the man who hired me his name is Damion his store is store #8615 I believe on Cypress Creek Road 33309 Fl, and I asked him if it was ok if he can give me a job at his store because I quit the other store he said Of course because , I am a very good worker. The next day he told me I was still in Wendys system and was currently working at the store because they are making it seem as if I am still working on there schedule and I do not know what to do because I am jobless with no money
I was in Wendys in Bainbridge Ga and the manger morris was so mean to his employee.its just the way he talk to them.everybody was talking about him.we don’t thank he need to be a manger or need to be in Bainbridge store.
Hello my name is Angela first I would like to say I have always loved Wendy’s! I put in an application for hire at the Wendy’s @5905 Richie hwy Glen Burnie, MD, I received a Call for interview came in I must say the manager that did my interview Lamar was unprofessional,he was yelling at unsatisfied customer and at his employees my interview was literally 1 minute he was very hyper, seemed to be rushing thru like he had better things to do I said to my self Wow do I Really want to work here? Also looking around at how dirty the dining room and tables were instead of reporting this my thought was Wow they Really need me I would make sure this place didn’t look like this image is everything as a customer I would not of ate there. Lamar told me he would call me tomorrow to let me know about the job it was a yes from him considering I have past experience especially with a Wendy’s, and it would be day time he had to run it by district manger Melissa. Tomorrow came and went no phone call,I called the next day I talked to Lamar I asked about the phone call I was told I’d get he was rude and said give her time talking about Melissa that they had got a million applications and she’d call me Well he said he’d give me a call so a little over a weeK went by and I received a call from Lamar it was February 14 around 12:30 telling me I have the job I must be there at 2:00 if I can’t then no job! I was like okay I can be there Thank God I could tho being last minute I have Four kids I had to make sure I had someone to take care of the. Get there I met Melissa she seemed nice she put me in the system made it officially I am an employee ! Yay!! I was excited! She told me Lamer would be here at 4:00 if I wanted to wait he has my schedule! Okay so I waited hour and half. Melissa proceeds to tell me it’s night shift I’d be working okay didn’t expect that I was told originally day okay it was a problem for me at first I had to figure a ride I was expecting to take the bus there is no bus past 12 am. Lamar told me to figure it out and call him. So I walked out the store figured it out only was ten minutes he told me they found someone to work to next couple of nights for me to start Wednesday he was very rude. I came there Wednesday the manger on that day Marsha was very upset no one told her I was coming in she didn’t want to work me nor train me she’s mad cause no one let her know I’m like Wow I need this job I want this job it’s slot of drama The day I was supposed to start February 14 Melissa told me I could where the shoes I had on she would order me shoes Well the manager Marsha calls Melissa very upset what I’m I supposed to do she doesn’t have the right shoes no uniform she looks at me and says I can’t work you you don’t have the right shoes I’m like Oh my she’s trying everything not to work me cause she doesn’t want to deal with a New employee I looked at her I told her I need this job I will go across the street to buy spit of shoes that are suitable. When I came back she was upset I did I guess she didn’t expect me too! I worked that night it was horrible the way the store was. It wasn’t being handle correctly. After work Marsha told me to call Melissa in the morning for my schedule I called. Melissa tells me to take the next two days off come in Saturday yes I’m a little upset this was supposed to be full-time that’s how I was hired I didn’t show it. I said okay! Saturdacomes @2:30 I noticed 3 missed calls from Wendy I called back it was Melissa asking if I’m coming in cause,of the blizzard we ate getting it’s snowing. I said yes she said okay I will see you when you get here. We had got I think about 8 inches but I’m coming in I take pride in my job. It took me 2 hours to get there I see the store is dark I called,no answer! I called Lamar a manger I said no.one is. At the store what Is going on he said Oh Yeah they told Melissa to close store and she didn’t call me to tell me that is so unprofessional. I’m sorry. Something has to be done at this store I had to quit cause there is to much drama the store is ran very unprofessional there and they don’t respect there employees. I mean its no organization there the store is dirty and its not a healthy place to work.I would of love being a part of Wendys as i did before and been a good asset I would of made Wendy’s money and the work place would be organized the employees and customers would be satisfied always! And you guys too! At this store being across from Marley Station Mall is an embaressment i know you dont want it to be . I hope this issue is adressed.I would love to work at another store just not that one.
I currently work atvwendys on Patton north Carolina and one manger wrote me up for doing my job and lied about what she wrote mrnup for so I didn’t sign the paper so she called our big manger and lied about what truly happen because she is nothing but a bully she shouldn’t be able to wear a manager tag. Managers are suppose to treat everyone the same and I’m the dog when I’m there and she cussed me out in front of customers
I was at pilot Wendy’s one day , and I witness a employee , being rude to costumers. He is heavyset and brown skin like
I have been working for this company for almost 5 weeks now. I have gotten 1 paycheck of $157 for 18 hours. Where I average 25 – 30 hours a week. In all of the videos I have watched. It says Wendy’s looks after its employees. Well thanks to Wendys. I’m about to lose my truck and get kicked out of my living arrangements. Just pay me. please??
Wendy`s in Gahanna,Ohio on Granville Street on Feb.10 2015 about 11:30 pm to 11:45 pm.One of their employees ran out of the restaurant yelling that he was going to “kill that fat XXXXXX”.I am a heavy set woman and I thought he was talking to me.
My name is Amy Hicks I recently left a number that I could be contact at ,but put the young lady number instead of mine 540-589-****, U may want to her her number on file, because you all will owe her an apologie
On 6-23/15, we went to Wendy’s on Sugarloaf, (near Cedar Hill Elementary School) in Lawrenceville, GA.
I nearly had a terrible fall there due to a sectional area w/rug where the metal moldings on the the edge are to keep rug in place. However, these metal moldings are in disrepair. I nearly had a horrific tumble as I tripped on the molding’s edge sticking up. I am presently recovering from a radial bone fracture on my left arm. Just imagine, how serious the fall in Wendy’s could have resulted due to the disrepair.
I hope Corporate Office takes my comments very SERIOUS. The Franchise Owner needs to repair all the moldings, as they all are in disrepair. A given liability for Wendy’s Corporation.
Wendy’s in Lexington,Va is awful! !!.. A young manager there was just release due to her kids father coming up on her job to fight. I gave that young lady my number so if anyone said anything different .. I was one of 4 customers that was coming in as the situation was taking place , that young lady was afraid, after seeing this lady at Walmart nd for her to tell me she was fired behind it is wrong!!.. I hear so much about that place it make me sick.. Managers being rude to customers, managers drink with under age kids on the job, drugs being sold on the job, but yet you all find a poor reason to let this lady go. My family nd I come in there 3 or more times a week ,and I never seen that young do anything, but her job shame on you all!!!! My family will go elsewhere for now on , I also will like to be contact about this situation, wrong is wrong an clearly you all are wrong 540-798-8979
My wife worked at 1751 central park ave the closed down on febuary 8th for renovation they asked her where she would like to go she had told them the city cause she is closer to the train but here they wanted to relocate her to elmford which she would have to get up at like 5:30 am just to take three buses to get there she also asked if she could get transfered out of that store to another one and there was no attempt from the manager to see if she was able to get into a store in the city there was only one attemted and that was to the on 59th and 8th ave and the manager never got back in contact
On tonight I took a customer’s order the way he asked and I asked my Manger for money to put in my register she didn’t bring it but when the customer got his food he complained to the manager and she waited until the next manager came in and took her to the back and began calling me out of my name , Ms Jackie told Mrs Debra that I must be slow,crazy or stupid that I was messing with the customers a whole lot of lies is what she said.All of the mang.there talks too all the young people like myself with no respect but they cover up for each other and will lie for each other just so they can keep their jobs I personally feel that this store needs another management team people that want to treat people with respect and be respected. This store is loosing business because of the management team also Mr.Bernard has a nasty disposition as well this store is in Columbus,Ms. Hwy.45 north.
I am a current employee, the problem is that I’ve been waiting on my check since the beginning of the month and when trying to get assistance in that are from my manager Monyatta Webb i’ve been blown off completely. I called the store seeking assistance and that seems not possible. Just today the general hung up on me. I may just be a worker and tho I’m part time that does not give them the right to treat me less. I just want to simple assistance and that seems not possible. I will be quitting I just want my last check, I want nothing else from this company.This is from Urbana, Illinois, I’ve been nothing but patient and I’m tired of the disrespect
Below please see the response that I received after reporting the poor service and treatment received at a local Wendys.
“Good evening Ms. Doris I’m very sorry for the Bad experience u had Wendys. I will make sure that Person Do not work at the PUW anymore. i will result the problem ASAP. thank you ”
Do you really wonder why these stores are going downhill?
Hi my name is Jabree Whitaker I am currently employed at the Wendys at 2815 Dekalb Pike in East Norritown ,Pa
Today on 1/15/2015 I was told to leave because I told them I could not clean the floor because my jobs was to take orders in drive thru and make sure everything was done correctly. The manager than asked me to leave I told him I’m not supposed to leave til 10 pm when my shift is over ,so then he goes to the back and call the police for no reason . I haven’t done anything wrong or said anything but that’s not my job ,also their was nobody else to put in drive thru because everyone had left and it was only 5 people and they already was doing their parts. I have been working here since 4-12-2014 and never had to go through anything like this. I respect everyone that work from managers to coworkers. I do my job and more ,I’m always available we they need help. So I would just let to talk to someone about this cause I’m not going to to be dealing with while working here. Also this manager was a new manager from a Mcdonald he just got off from training His name is James don’t know his last name but here is the store number 610-239-1027 and you can reach me at 215-519-3252 thank you
Sorry again but there were also a lot of new training empoylees working so they didn’t know how to take orders or work the system and he kept going to the back when we would have cars ,eating every minute I see him .it was just not a good day for and it was. Embarrassing to for me working there so long .
I went to Wendy’s in Ashland, Virginia several weeks ago and ordered a Chicken with Ranch sandwich for $1.29. I was told that was a seasonal special and I couldn’t get one at the price. Tonight January 15 2015 at 9:46 on channel 299 I saw the same ad again. What am I supposed to think about what I was told??? Do you lie on TV or at the store?? It has to be one or the other!! Not nice!!! Apparently McDonald’s needs more of my business!!
Emil:
Have you ever went into a wendys that was not pre-prepaired for your visit? I went to a wendys here in Phx AZ on Camelback Store #000000610. I ordered a lg chili and picked up at the drive thru window, guess what… when I went back to work to eat it, I openeded and found no chili, just red beans and tomatoes bits and juice. Sadly dis-appointed but not intirely, here is the reason. When I first ate a burger in 1978 at wendys…wow it was hot juicy made to order and tasted as good as I could cook it. Now, your burgers are flat not nasty, not juicy, not made to order and the lettece, tomatoes and onion, well, old stale non color, bugrers kept in a warmer pan, dark without taste.. and no one speaks english and no one ones gives a crap. i tell my friends about it and most agree tey quit eating at wendys as well.
Thats why I dont visit very often, when I do its never a hamburger. The quality has went so far down I dont care to continue with it. I can get a juicy hot burger at Sonic!
My husband and I were shopping and decided to grab a bite to eat at the Wendy’s in Leominster, MA.
We received our food an my burger was raw. We took I it back and the made a new one. It was better, but it was cold.
The air quality was terrible! Smelled like a greasy spoon restaurant! Made my eyes water. To top it off my husband went to the restroom and had to turn around and come right back out. The toilet seats and the walls were covered in feces!
The whole experience was disgusting. We will never eat at Wendy’s again!
I frequent the Wendy’s location over on 1045 28th Ave north Nash,tn 37209 it’s just awful! I went there this evening around 5:20 pm and bought a large chili for my daughter and we went through the drive thru we live 5-6 minutes away tops we get home she opens the chili to add the sauce&crackers and big as day there it laid on top a Damn XXXXroach that’s just sickening my daughter instantly threw up just from the sight of it I then returned back to Wendy’s and all the manager could say was I’m sorry I didn’t cook it but would u like more or a frosty to compensate u I then said No! Give me my money they are always loud,rude,and Ghetto as if there’s always a party going on there and there’s always homeless guys wandering inside&out asking for money…so would I ever return to a Wendy’s again…No! I took pictures and posted them everywhere so I have proof.!!!!
I’m a customer that never smelled what I smelt on 1/07/2015 at 8;30 pm. See I took my wife to order off the Wendy’s Menu in Houston at the location at the Love gas station at 210 Patton St. Houston TX 77009, but what we smelt that night made us very sick and we could not eat what we ordered. We left with our food to eat at my office but we still could not eat because the way it made us feel and where we could not get that odor off of our togo bags and the way our cloths smelt like and from the way the food smelled like. I called the next day and spoke to the GM of that store and he did not want to take ownership of that situation. His answer to me was that he did not have restrooms on his side of that building. He never took ownership of that problem so my next actions is to call the health department in our city to make a health complaint because he doesn’t think he has a problem in his store. I am not making a threat to anyone, but if he doesn’t care about the way his store is by not taking action to see what was wrong in whatever his costumers made claims too in what was wrong in his store. See he does not care about the quality of his food and the way his store is and the way his way of cooking of the food is cooked if there is a problem with the food that crosses his counters when his costumers order their food and where there might be some kind of contamination with that odor that was coming from his dinning room where it smelled like human urine. I need someone to email me about that because the way that GM acted like it made me feel that he did not care and his management capabilities need some work because he doesn’t care what his costumers needs to even look at his costumers safety when there is a problem in his store. I believe someone needs to look into this because I do care about my health and everyone should take note of this MG and the way he acted and the actions he did not act on. See I am going to call the health department and I will be heard because I am a person that knows a lot of people in the city and it will be investigated and there will be fines given if they do find that my allegations are there to be in violation of the city ordnance.
hello, and to whom it concern from wendy’s corporation.
today is tuesday december 23rd, 2014 i went to wendy’s with my son (hway70south, bellevue,tn,37221) i made my order and my son’s order we get our cups and i asked the cashier what kind of hot sauce they carry? in a nice way i even said mumm to the cashier. well it took her time to said to me chili, and after i asked her what other kind do they carry, because i know that they don’t carry bufelo, she laughted at me and the manager was next to her said hot sauce. i looked back to her and i said mumm you should not laugh at a person asking you something. she looked to her manager and he told me to leave his restaurent or he will call the police. i said go for it, because i will tell them the way you treat your clients. he said in sharp voice “GO OUT FROM MY RESTAURENT OR I CALL THE POLICE”. I REALLY GOT EMBARESSED, BECAUSE OF MY 9 YEARS OLD SON IS VERY SHY. i went home and cry all the way home. how you can treat a client this way. i was telling my husband my story and he checked online and we got the wendy’s corporation’s number and we called them. the person was so sorry and he said he is going to do something. i just until now cannot believe how rude the manager was rude to me.
December 22,2014
To whom it may concern at the Wendys corporate office,
Tonight I visited your store on 2190 Orchard Lake Rd in
Sylvan Lake Michigan 48320. I drove through your drive thru
at around ten pm. To make this as short as possible, when I got home and looked in my bag, I discovered an ice cold sandwich and fries. I was the only car in line
and I do not live far from the store. I would have brought the sandwich back,
however, I was tired, wanted go home, eat my sandwich and go to bed. Please inform your stores general manager of this situation. I would like my money back or a new sandwich and fries. Thank you Jennifer L. Sharpe.
however I was tired, wanted to eat my food and go to bed. Please inform the store
this stores General manager of this situation. If possible, I would like my money back or a hot sandwich and fries. Thank you
Jennifer L. Sharpe
number
I would
My daughter is a recent former employee of Wendy’s in Mansfield Ohio . The Store is located on Lexington ave. This morning at about 9:45 am she went in to pick up her final check, and was told by management that she didn’t have one, after working 32 hours. The manager didn’t enter her in to payroll liked she worked those 32 hrs for free. This is absolutely unacceptable, for whatever reason she isn’t working there anymore does not mean that she should be treated like this . I’m pissed off for her. You guys just a valuable customer.
Tonight, while eating an Apple Pecan Salad, I found a wet beady eyed moth wrapped inside a piece of lettuce … disgusting !!!!! Wendys is no longer a place my family or I ever eat at again … did I say D.I.S.G.U.S.T.I.N.G. ???? Reported incident to the store and to Corporate.
My sister is mentally challenged and works for Wendy’s restaurant on commercial blvd in Fort Lauderdale florida for 27 years ,they make fun of her ,the ridiculous her, they burn her everyday she works 2hours a day when the other employees work 32 hours a week Wendy’s is for some other words not for their employees and definitely not for st Jude’s, or any other charitable organizations they ,well I will write a short story in the sun sentinel newspaper on Wendy’s and how they treat their employees if I don’t get a call back at 954-701-****
I’m in Burnsville, MN, and visited the Wendy’s literally 2 minutes from where I’m staying. Last night my visit was not a good one. I didn’t get a receipt, but decided to email, vent :/ Within 2 hours, Don Olsen, contacted me to hear of my experience, I told him what had happened, he could have not been more NICE and accommodating, he went ABOVE & BEYOND, he said he would come by, and leave me a gift certificate in the morning, but he SHOWED UP TONIGHT!!! He was SOOO SWEET!! Wendy’s you have a GEM on your hands. I will be BACK!!! Thank You SOOOO MUCH!! My visit to Minnesota has been GREAT!!! 🙂
Wendys Mt Washington Cincinnati ohio 45245. My stepson works there. When he dropped out of school at 17 I called wendys and spoke to a manager (summer) and explained that he should not be able to work there now that he dropped out. Manager didn’t care about any of that. Don’t care about out kids education, only getting the burgers out. They should be held accountable.
Him dropping out has nothing to do with wendys. As long as he’s not going for management it don’t matter if he has a diploma or not. That’s not wendys job to be a parent and talk to your kids about education. If you dnt think ur stepson should work cuz he dropped out then be a parent and make him quit and put him back in.
Re: Hillsboro blvd deerfield beach Florida 33441 location
ON NOVEMBER 18, 2014 AT APPROX 1:20AM I PURCHASED FOOD AT THE DRIVE-THRU OF THIS LOCATION.
WHILE TAKING A BITE OUT OF ONE OF THE CRISPY CHCKEN CEASAR WRAPS I PURCHASED, I WAS STABBED IN THE BACK OF MY MOUTH BY SOMETHING HARD AND SHARP. WHEN I SPIT THE CONTENTS OF MY BITE OUT THERE WAS A LARGE BLACK PLASTIC PIECE THAT APPEARED TO BE A CLOSURE FOR A BREAD PRODUCT IN IT. THE WHOLE PIECE.
IT CUT MY GUM BY MY BACK TOOTH WHICH BLED AND BECAME SWOLLEN THE FOLLOWING DAY. I COULD NOT GO OUT TO DINNER FOR MY BIRTHDAY AS PLANNED BECAUSE I HAD A CUT IN MY MOUTH, WAS IN PAIN AND HAD SWELLING TO MY GUM AND MY BACK TOOTH HURT. ON NOV. 20TH I VISITED THE STORE TO INFORM THE MANAGER WHAT HAD OCCURRED AND SHOWED HER THE SWELLING OF MY MOUTH.
THE MANAGERS NAME IS DEBRA.
DEBRA ASSURED ME THAT SHE WOULD CONTACT THE MANAGER AND HE WOULD GET IN TOUCH WITH ME.
I LEFT MY PHONE NUMBER FOR HIM TO DO SO.
NOBODY HAS EVEN HAD THE DECENCY TO FOLLOW UPBON MY COMPLAINT LET ALONE FIND OUT IF I WAS OKAY. I HAD TO TAKE AN ANTIBIOTIC AND PAIN RELIEVER TO HELP WITH THE SWELLING & PAIN.
I HAVE PICTURES OF THE BLACK PLASTIC PIECE I BIT INTO THAT WERE FORWARDED TO DEBRA UPON HER REQUEST.
TO DATE NO ONE HAS CONTACTED ME OR RETURNED MY CALLS FROM THE STORE.
I WOULD LIKE A RESPONSE TO MY EMAIL FROM SOMEONE AT YOUR CORPORATE OFFICE TO DISCUS TGIS MATTER FURTHER.
THANKING YOU IN ADVANCE FOR YOUR PROMPT ATTENTION TO THIS MATTER.
REGARDS, SHERYL RICHARD
561-859-****
I had been going into two different Wendy’s here in Farmington, NM 4 and 5 times a week since May as I had someone in the Hospital and then the Nursing Home. I was going by getting my food and would show them my previous receipt and ask for my $2.00 discount as well as my senior discount and had no problem doing this during that time. I was also picking up Happy meals to take to the elderly person at the Nursing Home. We’ll the beginning of November one of the members of Management told me they were only honoring the $2.00 off once a month! I was also told that for the senior discount that I would be given a free drink,but this is a child’s size drink. The manager told me that this was coming from corporate headquarters. I then asked him was he keeping a ledger of who and when the last discount was used. And also told him that it was not printed so on the back of the receipt. I Most usually order the Medium combo of the Son of Bacon after but instead of getting a regular size drink they gave me the small and still charged me full price. I I told the manager that I would not be back and he replied that was fine with him. And so I have not been back at all and our one church group of 15 that was going in every week has also stopped!
So it turns out all of our Wendy’s in Colorado Springs no longer gives military discount. REALLY????? Come on people. What the heck?? It is the least you can do by offering it. It needs to come back! So what if you’re losing out in profits. Do you realize what the military does for you?????
Yes but they will tell you that their food is highly discounted etc. I use to work for them and we still do in South Dakota military discounts
Visited our local Wendy’s today. Greeted by a wonderful personality, Natasha who took our order. The food was outstanding and so was the service. The place was spotless. Carlos, the Manager, is doing a great job. Our local Wendy’s is far from our downtown and is quite a treck to get to and we have to pass several other fast food stores before getting there. I will start making the “treck” out there for the service, cleanliness, and the food. Thanks,
Alma mi Wendy’s went for breakfast today did get all my order and then took receipt to counter told cashier she said it would be another five minutes I waited food got cold on table never got rest of my order then cook came out and tried to give me some ones else order told him it wasn’t mine he said I didn’t need to be s rude I’ll to drag him over counterkick his azz I will never eat at Wendy’s again let so more kids run food chain won’t be long you be out of business every one else be hind me left
I went through the drive-thru, ordered 2 sandwiches and a drink and was given a total. When I pulled up to the window, I handed the attendant my debit card for payment. My payment was taken and my card was handed back to me and I requested my receipt. I was told the machine wasn’t working right. I asked again for my receipt. I was asked to pull up to the next window. I was given my drink and food and thanked. I replied I was still waiting for my receipt. Finally a manager came to the window, gave me a few dollars back with the explanation that I was charged for 3 sandwiches instead of just 2 and given a receipt which does not add up to what was charged to my debit card. The ticket number for the receipt I was given reads as follows: Ticket #02-9484.
At the very least, this portrays dishonest management practices. If I had not insisted on getting my receipt, I would not have realized that I was overcharged. If the store management knew from the get go that I was overcharged, then the proper way to handle the transaction would have been to issue a credit to my debit card and then re-ring the order and place the correct charge onto my debit. When the manager told me what had happened, I advised her that “this is not cool.” I will not be back to this particular Wendy’s on Peoples St., Johnson City, TN, ever.
Hi my name is Brett Connor,
I was just in your Kaysville Wendys, and I was very disturbed!!! A lot of people were in the store and there was a couple that were talking to a manager. One specific employee seemed excited and I was very happy to see her approach at the store. (Working fast food sucks) She had yelled another employees name which I do have to say was loud but you could tell she was excited. The manager Stephanie disturbed me!! She snapped her fingers at her employee like she was a DOG!!! And then told her to get out of her store. I’m sorry but that just seemed way too dramatic and very disrespectful! I do not think I will EVER come back to this store because of that managers behavior!!!! I will just stick to my ARBY’s and BURGER KING!!!! Thank you!!
i go to Wendy’s in South Beloit IL 3 days a week. My order is ALWAYS the same. I get a side salad, homestyle chicken on the side. 3 to 4 times a month with ease, my chicken is not always cooked. It is either Pink on the inside or tough to were it is still uncooked. Todya I got the same order and I am again very upset. I am TIRED OF wasting my money and not getting my meat cooked as needed!!!!!!!! Not only am i filing an compliant, i will be calling someone that will do something about this!
WENDYS IN MONCKS CORNER SC. The managers are rude to the workers. I quit because some of the workers been talking about me and I told the manager and they done nothing about it. I don’t feel safe because they talk about me all the time. The handbook doesn’t says to be rude, only polite! I told my mom and she told me to contact yall. I hate that place. I worked my butt off everyday for a year, no one given me a raise. Again I think that place needs new managers and owner. These workers works in groups and talk mean about other workers including me. I don’t feel right at that place anymore, even I been threatened by a worker saying he gonna fight me, trying to impress the girls. I just cant stand that place. They don’t sell fresh food, it be old and nasty. I used to be on grill and sandwiches. Manager Barry coxwell, Rhonda, Kim, are very rude managers. Not just to me to others. They makes fun of the workers. Dora and Toby are the best and the hardest worker at wendys in MONCKS CORNER SOUTH CAROLINA. They are the very best and treat workers like a sister or brother. That makes me feel good and comfortable. But thrs workers who works in a pack like chad, Tiffany rivers, and a few are very mean, that’s why I quit because of them and the managers I named. I am begging you to please take action. Thank you so much.
Hey! I’m speaking on behalf of wendys in moncks corner sc. the managers are verrrrry rude. I work for wendys. Their are no teamwork at that wendys. I came to yall for a reason. This wendys in moncks corner are very rude. Managers yelling at co workers, cursing at us. Sum of the co workers are working in packs and making fun of the other workers, and that’s how some of them quit. It’s very wrong, plus these managers know that, but they does nothing about it. The store owner Cena haas is a very busy women, the other manager Barry coxwell really does not work like a manager does, they all smoke and throw buds down outside the store. They sit down and makes co workers does it all every time. I called in late because I had to pick up my sister for my mom, because my mom is sick. They wrote me up, and said I should been fired for that. Please do something abt the wendys in moncks corner South Carolina. I feel very uncomfortable working their as long others. These managers are very rude to us, and some of the co workers are working in packs making fun of the new people, and I feel bad for them. It’s sad. Please do something. Thank you.
Have to say I have never been treated worse then I was today I will never step back in Frankfort IN WENDY’S very unprofessional and should have all management fired
I was an employee of Wendy’s on Smokey Park Hwy Asheville,NC (2 Spartan Ave Asheville,nc) I had recently found out that I was expecting and was extremely excited about my news when I got my proof of pregnancy from my doctor I went to work the next day still very excited and tried to hand it to the GM she told me to just read it to her so I told her I was expecting she then proceeded over a 30-45 min period to first ask me how my husband felt about “this” I told her he was extremely excited as well as I was she then proceeded to tell me that I already have enough going on and that I already have enough children and basically didn’t need another I defended myself against her right down to telling her that I gave birth to and shortly after my daughter passed away a lil over a year ago and that I feel extremely blessed to be pregnant again and told her that I’m not going to be able to do the maintenance bc of lifting the grease bin etc… she left for a sec and came back and told me that looks like fries is going to be your new position I have asthma and pregnancy makes asthma worse as well as smoke I told her that I can’t do that and she carried her negative attitude towards me all through out the day I knew she was going on vacation that night so I worked the next 2 days then had the next 3 days off on my 3rd day off I went and talked to my pregnancy counselor and told her my concerns about going back and that I didn’t want to she suggested to follow my heart and that I did I came home and my daughter gathered my uniforms and returned them! The DM called me about 2 weeks later and I explained to him what happened he said r u sure it didn’t just come out wrong I’m positive bc I defended myself constantly he said what she did wasn’t ok and that after I have the baby I can return to wendys at another location which I agreed to but I still feel completely disgusted with her actions and don’t feel that anything has even been done about it is that ok bc its a franchise is it ok for them to treat employees with such disregard and disrespect? I’m still extremely upset about what happened I don’t understand how someone can truly treat someone so badly and take such a blessing and turn it into something so horrible! I worked there for almost a year was NEVER late once only ever called off 1 time bc I was throwing up and couldn’t even get out of bed and came to work and did my job excellent I enjoyed working for wendy’s which is why I agreed to go back to another location but I need to know that what she did to me will never be done to another person bc I know a very large amount of employees that left that location for similar reasons
One of your Television ads shows people sitting at a table talking about how you can tell a good BBQ place. the comments were about pigs in a hat and pigs in coveralls. your wendy’s red head says how about a girl in pig tails.
Ok, my question is, why don’t you have your redhead girl in pigtails like your signs? she needs to be bubbly and in pigtails so folks understand that who she is supposed to represent.
Good morning Ms Tisha
This reason for this email is because I am still seeking a letter to only possibly say that I no longer work for your company. I have called and tried to receive something from the managers at Temple Location, but all that I have received is a cat and mouse game. I respect your company’s policies and decisions, even though I do feel that I was wrongfully terminated for defending myself. But that’s neither here or there anymore, it’s been a month and I’m still trying to get this letter or just some proof that I no longer work for the company. If the company is so quick to release employees with out fair trial, why can’t I get that proof as quickly? I understand and respect that everyone may be a little busy and the company does have alot of employees and other things to worry themselves about, but I’m just asking for one small thing, so that I can also move on with my life…
Thank you for having me as part of your company, and for giving me the opportunity to be apart of your company.<<<<<<<<<<<— sent Tuesday/Wednesday and today is Sunday, still waiting on reply…Temple Location
On Sunday, October 26th 2014,
My wife and I went to eat at wendy’s at 3750 Utopia Dr, Miramar, FL 33023. My wife found a sticker stuck to the bottom of the meat portion inside the sandwich (must’ve gotten cooked with the meat). We went to show it to the clerk and she showed it to the team. They offered us a free sandwich but we refused and walked out disgusted. Later my wife developed hives all over her arms and back and so did I, we ended up in the E.R. when it wasn’t getting any better. The doctor said it must’ve been a foreign body that caused this and the grill or meat could’ve been dirty. Three days later we are still suffering from the itch just because of negligence in handling/preparing the food. I’ve contacted wendy’s and explained everything to corporate then I got a call back from the general manager who had no idea about it because the shift manager nor the staff brought it up. Later they called to offer a refund to the meal and to pick any meal off the menu for free out of generosity. I am shocked at how inconsiderate people can be to belittle such incident where nothing was reported. We’ve been suffering because we ate a dirty meal at a reputable franchise. I’ve called to ask not to destroy any video evidence but was told this is out of their hands.
I am putting you on notice not to destroy video evidence and asking Wendy’s to compensate me for my wife’s medical bill in addition to our pain and suffering after eating at this place.
Thank you
I went to the Wendys today 10/27/2014 around 1:45 I did not see the health inspection so I ask for it and they said the fram broke so it wasnt posted but the score a 92. I was ok with that however, i went around the store and saw on the window the inspection score was a 91 so I bagan the question myself. I went the the health inspection website and found that the score was an 82. I was most unhappy with the attitude I got after asking about the score and then th ebe LIED to that make me more angry. As I alo work in food service i am knowledgeable of the rules and regulations. I hope to hear back from someone in a timly matter as i WILL be taking this a step futher. Thanks Jessica
I am a US Veteran who works for Wendys in Ramsey ,NJ. I have 8 years of Wendys Experience. I was a shift supervisor prior to be active. I work hard for the company
The GM Carlos Munoz disrespects his employees. I was working one day and he was the only one there and guess what? The next manager and myself found a used condomn in the back!!!. I have worked hard and a employee who has been there for 3 months was promoted to shift supervisor above me. I have the training , experience , and give my 100 percent. I live very close to the store. I am very disappointed how Wendys at this store treats its veterans. I hope equality and fairness one day is instilled in this store.
I have the qualifications , experience , and training. They expect me to help train the new shift supervisor and cradle him. He got a lay raise exceeding mine but no experience and less work. I’m disgusted . If you really care the correction would done. The GM lacks any logic reason. Again, I love Wendys but not the unfair treatment of loyal employees.
First and foremost I would like to say that I am 46 years old and I have been eating at Wendy’s since I was a kid and Wendy’s was always my favorite place to eat hamburgers and I preferred your fast food restaurant over all the other competitors. The majority of the time that I have eaten at your Wendy’s Restaurants at many locations across the country I was more than satisfied with the quality of the food being served and the customer service being given. However, I live in Las Vegas, Nevada and the closest Wendy’s to me is located at 1151 S Rainbow Blvd, Las Vegas, NV 89146. I normally am not a complainer. However that being said I ate at this particular location on Wednesday October 22, 2014 at approximately 6:15pm Pacific Time. I ordered a large Triple Burger Combo with no cheese, Large Fries and a Diet Coke. First of all I would like to inform you of how unprofessional the employees were and ignored not only me but several people in front of me when I ordered at the counter. Also I would like to talk about the quality of the food. The diet coke and the fries were good and in my opinion they should be because it is hard to screw up something that easy to prepare. However the Triple Burger I ate was absolutely horrible. It was obvious that whoever prepared that burger didn’t take any pride at all in doing there job. If I was that employee that prepared the burger they served me. I would ask myself is that a burger that I would eat myself? Like I said before I believe this is a direct reflection on the Management at that Wendy’s location. I would like to suggest if at all possible that maybe you can have Wendy’s District Manager’s make unannounced visits at there locations to see first hand the decline of customer service and the preparation of food. This is not the first time that I have had poor customer service and poor food preparation at this Wendy’s location it has happened many times in the past 6 months. I only hope that someone at the Corporate Level will actually read the positive comments as well as the complaints about Wendy’s so that they can rectify this situation and make Wendy’s a place that I enjoy eating at in the future.
Regarding Wendy’s in 76262-Alliance
It was around 8pm on 10/6/14 when I went to the drive thru. There was no one in line, however it took a long time for someone to take my order. The seemed like they didn’t care and were mumbling thru the speaker. I ordered a jr bacon cheeseburger for $1.89 and a value fry for .99. When I pulled up to the window the associate just stuck out his hand for a payment. I gave him $5 and he only gave me a bag of food. I asked him about getting change back and he said no it was $5 even. I asked him a few more times if he was sure, he said yes. Then I told him I wanted my receipt and he laughed and said, “Oh sorry you’re right including .24 tax the total is only $3.12” and he gave me change. The receipt he did give me was very short, doesn’t have the store# or store phone number on it. I do not think this is even the full receipt. The name on the receipt says Leonor. I immediately called the store and asked to speak to a manager. The person that answered the phone told me his name was Larry and he was the manager. I told him what happened. He told me that he was the associate at the window who messed up my change and that he didn’t see what the problem was because in the end I got my change so it wasn’t a big deal. He never apologized, was unprofessional, came off as if he was trying to steal, and came off as if he wasn’t really the manger. We used to go to Wendy’s all the time, however if we continue to go in the future I do not think we will go to this location. Service was horrible.
I am very disappointed to say that as a huge fan of wendys i will NEVER again go.to the wendys in winder ga. The cashiers are extremely rude and hateful, the managers are no better. When i called to complain about my service the night before i was met with the same rude and hateful attitudes. Today, i called and spoke with the gm of the store directly and the outcome was not much better, actually the only difference was that she offered to replace my 2 sandwiches, but not the rest of my order. The people working in this store are the worst customer service people and seem to care nothing about their work or customers. I hate to say that this is close to being.my last visit to a Wendy’s at all.
Wendys In staunton VA is the absolute worst ever GM is so rude and that store should be shut down O
Tonight while making an order at the drive through at your store at
7846 Garners ferry rd
Columbia S.C.
I had forgot a drink and asked the young ladie at the window if she could and she was very rude saying we don’t change orders at the window. I was handed my order and drove off with out my drink after getting to my hotel I saw I was charged for a drink and did not recive it. The young lady’s name is Arnae m.
Thought you would like to know that some employees may need to be trained on how to let people know some thing is not aloud.
Dear Sirs,
I know you are a family run business. How can you sponsor Dance Moms?
From one Dance competition Mom to another or to just DM fans in general I have a confession to make. For a long time now I have come back to this madness we love/hate called Dance Mom’s. I have completely cleared my schedule so that 9-10 on Tuesdays is free and open. The kids know if they are going to get sick or need anything wait until 10. It was a night I shared as Mom/daughter time with my dance girl. AND I AM ASHAMED.
I am ashamed as a Mother even of an adult dancer what I have encouraged and put in front of her. I am ashamed that I have sat by week after week making excuses for (It’s got to be fake-The kids know its not real-Well maybe its real) Trying to justify watching this train wreck that you cannot just seem to take your eyes off of. I began to look up things online and began to see scores not matching. Kids having dances we never knew won. I began to see the editing of a verbal fight take place and wow the Moms and Kids must be magicians. They can put there hair up and down in the blink of an eye and change clothes too.
In the first season we saw pieces of meanness come out of Miller. But I also saw some decent things and some compassion as well. Chloe falls Abby asks is she OK. Hugging Brooke. Second season things slowly began to change. Chloe beat Maddie at Nationals d ana title. Chloe got the Lux video and Miller changed. It was no more about having a favorite that we had seen since day one. It was about making everyone else less than.
Week after week I watched girls get red in the face and cry, have panic attacks, have chairs thrown at them, be mocked for their feet, be told they were stupid, telling Moms you need to take her to a doctor she’s not right in the head. This had gotten personal and uncalled for, It was no longer about just dance corrections it was about personal issues. It became about telling kids not to obey their parents to take a cab to dance . Mocking them and calling them babies.
Kim of Queens premiered and I watched her after a DM show. I saw a compassionate but firm coach who was a former Miss Georgia mold and shape little girls for the best. Yes she made them work but she saw the jewel in each one and she polished it to come out. I felt happy and refreshed watching Kim. She kept the Moms in their place and all but one respected her. Kim had no favorites, all was worth. When the one Mother got out of hand Kim took care of removing Angie while still leaving the daughter with self worth and self respect and has never taken something out on a child because she did not like her Mother. Kim don’t play and she knows how to handle slackers. She also know how to encourage her child who has just frozen on the stage to finish and that she can do it. They would move heaven and earth for Kim.
Then I see the mess with the Hyland girls going on and I cringe inside. I feel literally a knot in my stomach watching these kids get abused and wondering why don’t their Mothers do something whats wrong with them. Then Kelly did do something she snapped. She had had enough, we would have too had that been us. I am ashamed that after that scenerio that I came back to watch more kids hurt every week. I was a hypocrite complaining about the abuse and still watching.
The love of the girls always pulls us back in though and we began another season that has just only gotten worse. After watching the treatment of Chloe last night I felt sick to my stomach. Literally. I had read ahead so I knew she had made the comment to Chloe that was tweeted by not one but two witnesses at the competition “She needs to get her lazy eye fixed she will never get work. Fix her face” which was in reference to a health sinus issue Chloe had. And I realized something after finishing that episode and watching that little girl break down. Enough is enough. It would not have mattered if it was Nia or anyone else. And to tell your student you pulled from another studio “You better beat that girl” is beyond low. That is your student Abby you have taught since age two.
I am ashamed I allowed myself to sit back this long and not walk away. Miller has no business around children. Her ego has gotten bigger than she is. She is the exact opposite of her great Mother with an exact opposite teaching style. I don’t know what happened to Abby but its obvious she has a lot of past issues shes still dealing with and the cycle continues. Verbal abuse is the excessive use of language to undermine someone’s dignity and security through insults or humiliation in a sudden or repeated way.
Even if Chloe was to come back I could have no respect for Christi for reengaging in that. Chloe has a great Mom to stand up and advocate for her daughter. She stopped the madness. She said Enough is enough. The video they prepared ahead of time says it all. It’s on Youtube called NobodyisYOU
Kelly, Brooke and Paige had enough. Christi and Chloe have had enough. I have had enough. I am totally ashamed it took me so long to get here just to excuse my actions with “But I just want to watch them dance”. Christi tweeted one time if we ever saw what went on behind the scenes we’d never watch again. I don’t know everything that is behind the scenes but I am done. I am done with anything Collins or Abby related and possibly with Lifetime.
PLEASE RECONSIDER YOUR PARTNERSHIP WITH SPONSORING DANCE MOMS
#nobodyisYOU #boycottabbylee
This is a follow-up to my complaint. I will not do business with Legacy Restuarant Group in Topeka, Ks. However, I will give Wendys another shot because Corporate truly does care. I received a phone call from Robert “Bob” Wright, COO of Wendys who was very kind, apologetic, and truly cares about his customers. After a lengthy conversation with Mr. Wright I found that he is passionate about the company name and I believe that others within the company are as well. There are bad apples, every company has them. Even some people I may work with, may not do things properly or follow policy. These people shouldn’t be the cause of you not wanting to due business with a company anymore. I’ve found that if I go to a different Wendys or a Wendys that is not owned by the same people who had a poor experience with, then maybe you could see that there are Wendys that care about the customer and a job well done. I know that corporate Wendys cares about these things and have to believe that others do too.
The woman who made my bbq pulled pork on October 10 2014 2:50 pm got angry that i wanted lettuce instead of coleslaw and started to sweat at me. I confronted her back and she continued arguing with as if me wanting the sandwich that way was really making get angry then she started laughing at me. This was at your Westfield location. Was very embarrassed especially skincare by myself and it seemed that she was trying to encourage other employees to gang up on me. Thank you for your time.
I was a previous employee of Wendy’s located at 2031 E Oaklabd Park Blvd. Fort Lauderdadle, FL 33306. The first few months of working there was ok, although I will admit that I was tardy a lot & misplaced my name tag most of the time. I was told that if I can’t find my name tag, I couldn’t work. This has happened at least four times. The general manager, Nyron is very professional, fair and understanding. However, he could do a lot better at managing the store. The training was weird & quite vague. I never completed all of the online assessments. Some days I would be on the computer & some days I would be training hands on.
The store needs a lot of work. There are ants, roaches & flies inside the restaurant & sometimes the customers noticed it. Working at Wendys was a horrible experience for me because there was so much drama & negativity inside the store. It rubbed off on me & it was putting a lot of stress on me. The shift supervisor, Phidianna Francois & I have had a disagreement twice. I pity her & her lack of professionalism disgusts me. I don’t feel like she fits this position. She gossips about people behind their backs & talks about personal problems at work. I’ve witnessed her disrespect a co-worker of mine SEVERAL times. Rather than praising the employees when they do good, she rather find something nasty to say. She also speaks creole so that no one knows what she is talking about. I will admit she has tried helping me countless times. But, once i seen who she was behind the mask, my respect for Phidianna has gone out the window. I cursed her out & quit. I couldnt take it anymore. I reached my breaking point. I cant work at wendys knowing I wasnt happy there. Too much. Negative energy. I wanted to cause severe harm to Phidianna, but instead I prayed for her. Dave Thomas would be so disappointed! I need the corporate office number PRONTO. I would like my last check(s) to be mailed to my home address
My name is William Stewart, I’ve just got employeed by Wendy’s at 4965 Flat Shoals in Decatur, Ga, my first night working was last night. When I got there it was a issue with my name tag, I ask could they put the name Chase on it and the managers William and Faye told me no after I told the on the application it ask what name would I rather go by and they told me my name on my birth certificate will get put on it. After a couple minutes go by theu bring the name tag and it had the name STEWART on it. I didn’t get any training and the manager Faye expected me to know where things where and hope to operate some of the machines. If I run out of fry and nugget boxes and tell her she wouldn’t just let me go get the necessary things I was needing; the she hollar at me when she ask for a order that’s been on the screen and it’s not up yet. I have to remind her I ask you give minutes ago that I needed these things. After I scrub and mopped the entire store I got some water bc I’ve been there 6 hours with nothing to drink and again she raises her voice bc I told her I needed something to drink. At the end of the night she went in the system and did something to my time , so I asked her can I get my TIME SLIP FOR MY PERSONAL RECORDS AND SHE DENIED ME THE RIGHT TO HAVE IT AFTER I WITNESS THE TWO OTHER EMPLOYEES HAVE THERES. THE RESTAURANT IS BEING RAN LIKE A CONCENTRATION CAMP AND I’VE HAD SEVERAL EMPLOYEES COME TO ME NOT HAPPY. I’ve heard them down talk the employees cursing and threating them, I honestly think the store needs to be under new management, I’ve been a manager of a restaurant and I’m pretty sure the way they are running it that’s not the correct way. I also think the company needs to send someone Unhappy New Hire
I feel Dave Thomas is rolling in his grave and his daughter should be ashamed of Wendy’s, in Ormond Beach, Fl at 75 Williamson Blvd., Store #00002062.
Finally have decided this will be the last time to go to Wendy’s!!! Today, October 3, 2014 at 7:00 PM, my husband went to get us a Wendy’s #1, it took longer, because they told him they were doing fresh meat hamburgers, ok a littler longer should be fresh and hot, right?? Well when he brought our #1’s home they were less than warm, French fries cold, (must have been leftovers from lunch hour)…terrible meal!!! We only live2 miles from this Wendy’s, so meal should of gotten cold for the short distance. What a lousy mEal, thus was!!!
I think those who work there and those in corporate could care less, just give their order who cares what it’s like!! Rude, ignorant, hostile, people work there and it also must be true about corporate, also Wendy, Dave Thomas’ daughter really doesn’t care… Money, money, money, is what they want, but they won’t be getting mine any more, they could care less about the customer.
Note, please don’t have the store manager call me and offer a replacement, why would I want a replacement of a cold meal?
Please be assured that everyone I know will be told about cold meals from Wendy’s.
Dear Mr Brolick
I am very concerned about your Wendy’s. Restaurant. Located in Memphis tn at 3990 south third st.
I visited this location today at 3:11pm Oct 1.
I ordered a loaded potato,and a small Apple pecan salad. When I received my order I checked it befor leaving the drive thru
I was appalled at the appearance of the chicken that was n the salad it was 3 chunks of old dried up chix.
I told the cashier I wasn’t pleased with the presentation of the chix it wasn’t sliced and the serving was inadequate, I received the wrong dressing,instead of calling for the manager,or taking the initiative to solve the problem,she screamed in the back of the restaurant to tell employees the complaint,
The resolution was telling me that is the amount of chixt they put on the salad 3 of the female employers look out the window and just frown at me.
I was so upset I didn’t realize until I got home I wasn’t
given a receipt for my purchase,
I have worked in the food and hospitality business for over 20 years and I have never seen such lack of pride in an establishment such as this,
Wendy’s definitely need to redefine their motto
Because quality and freshness of products is not being fulfilled at this location,customer service skills are also lacking among the staff.
Mr Brolick I have noticed online Customer Service
And product quality is among the highest ranked
Complaints, this tells me two things,either you are hiring the wrong people to represent your brand,or the
Company itself doesn’t care about the people who are buying their product!
Wendy’s have been around since 1969
I would suggest if Wendy’s franchise’s. wish to remain open thru 2014, I would like to humbly recommend as CEO you start taking customer complaints very serious.and start resolving the problems,and spend more money on training staff.
I grew up with Wendy’s in our neighborhoods as a child,I would hate to see Wendy’s become only a
Memory,because of the closings, once customers no longer want to purchase food products because of
lack of concern and false advertising among this company.
Sincerely
Rita Campbell
When I mistakenly ordered a chocolate shake a few years ago, I was treated with the most delicious surprise. Since then, I have gone exclusively to Wendy’s when I get fast food so that I can enjoy the best chocolate shake if any fast food chain. I was disappointed yesterday when my local Wendy’s said they could not make a chocolate shake, just strawberry or vanilla. I cancelled my order and went to Subway. I decided to try again today. Again they said they could not make chocolate shakes, but they included the word “anymore”. They let me know that corporate has decided to discontinue all shakes. I am extremely disappointed and sad to say that I will not be choosing Wendy’s any more.
Sorry to say I am done with Wendy’s!!!!! I went this past Sat and ordered 7 sandwiches now look at that 7/SEVEN sandwiches and 4 piece chicken nugget was blessed with 2…Let me tell you the place in Pekin Ill if they get an order past 4 they become VERY CONFUSED….This place cannot get an order right for anything…I love Wendys but with the one here in this town apparently they can’t even read orders…Here is what happened went to drive thru ordered 2 JR cheeseburgers with ketchup, 4 Jr cheeseburgers with no Ketchup 1 Jr cheeseburger with just pickles and one 4 piece chicken nugget, had her read it back WAS WRONG, started over ordered the same thing got to window to pay asked her to read again and SURPRISE WRONG!!!!! She did it again and read it back YEAHHHHH RIGHT….Went to get food at other window explained it may be wrong could they check it she said yes…..Came back with bag said it was right, I said OK…Came home opened bag started getting food out and NOT to my SURPRISE it was WRONG, even after I asked them to CHECK it every sandwich had onions and pickles THAT’S IT ONIONS AND PICKLES….. chicken nuggets 2/5 fries (they got that right) …I called assuming it was the manager she said she was sorry and if I wanted to take it back and start over I could…REALLY I am 20mins away start over….well she said she would send me a card to make up for the mess up…I received the card today I get 2 VALUE MEAL ITEMS FREE WOWWWWWW….This is not the first time they have done this but I do know if its busy you can make mistakes it was DEAD there I was the only car there…..NO EXCUSE for this one except they DON’T CARE!@ALL…….Told my daughter about it she said she gave up on them cause even if she orders 5 sandwiches its WRONG it seems every time….Well I AM DONE….very DONE…..I will go back to burger king…..
Hi my name is Bianka l. Garcia I have recently been employed at wendys August 30th 2014 at location 3801 west broward blvd and 441 Fort Lauderdale fl 33312 . Recently Friday night September 26, 2014 I left the wendys store during working hours because I felt as if I was being treated unfairly . My supervisor for the night Ms. Neicy deliberately payed hands on me when I did not get an order right and in a forceful manor pulled me and proceded to yell in my face. Feeling threaten I did nothing to retaliate she kept antagonizing me and falsely accused me to be on the telephone when I was clearly in range of a camera . She then refused me the privilege to use the bathroom 3 times unless I I exchanged my phone . Still antagonizing she repeatedly walk through the restaurant making remarks saying that me as well as two other employers are upsetting her and making threats and profanity that we better not make her go there because we are not going to like it. I then could not take any more threats so in fear my reaction was to walk out the store where I was locked out and let go for job abandonment . I feel like I was treated unfairly and am willing to take legal action if the matter is not at least discussed ! Thank you please get back to me – bianka garcia ( garcia.bXXXXX@yahoo.com ) (954)774-XXXXX
To start, I had a co-worker visit a local Wendy’s location and she received a side salad that was made poorly with brown lettuce. The co-worker left a comment online and was sent an email stating they would replace her side salad on her next visit. The following day I had decided to go to Wendy’s for lunch and the co-worker printed out the email and had asked if I could pick up her replacement side salad, which I agreed to do. When arriving to the location, they were poorly understaffed with 20+ people in the lobby waiting to order and close to the same amount of cars in the drive-through. I had decided to go home for a moment on my lunch hour and during my trip would be traveling past another local Wendy’s restaurant owned by the same franchise called Legacy Restaurant Group. I had called the restaurant that was close to my home, in hopes that they could possibly replace the side salad since they were owned by the same franchise and in essence, “came out of the same pocket”. A manager answered the phone and I had asked if they were able to replace the side salad, if I was to provide the email stating it would be replaced. The manager replied “I am not sure, hold on I will check”, then she came back on the line and stated “We are really busy, can you call back in 10 minutes?”. I replied that I could. Then 10-15 minutes pass and I call back. Another manager answers the phone “Wendy’s” and I reply “Yes, I was told to call back in 10 minutes and…” the manager abruptly interrupts me and says “Is this Juan?”. Surprised I respond “No, I am not Juan”. The manager then says “Hold on a second..” and as I am on hold (the manager lowering the phone, not an actual hold) says “WHY ARE YOU CRYING? GET BACK OUT THERE AND RUN YOUR FLOOR!”. After hearing this, the manager comes back on the line and says “Hello? Are you with Juan?”. I replied “No, I am not with Juan” and she replies “well okay, what can I help you with?”. The entire time she is talking to me like I am inconveniencing her. I stated “I don’t need anything” and hung up. It is disconcerting that a manager believes it is a positive coaching technique to yell at an employee to stop crying and run their floor (which leads me to believe it was the shift manager crying that answered the phone the first time requesting I call back in 10 minutes because she was overwhelmed). I then call a different local Wendy’s to give my feedback and advise the management what I had overheard. The manager I spoke with was very friendly and stated she would have her district manager give me a call back. She took my name and phone number and promised a call from her superior. The next day I called the same Wendy’s again to see about a follow-up from the district manager and was assured I would receive one. Time passes and it is now 2 weeks later. During the course of the 2 weeks, I had decided to give my local Wendy’s another try however rude they may be to their employees, because let’s face it.. They have good food at good prices. Their customer service is lacking though and very poor. I visited my local Wendy’s three separate times within the course of the 2 weeks after my experience. On each occasion there was an issue. The first visit, they forgot my child’s toy in her kid’s meal, which I had to drive back up and retrieve. The second visit, I requested a double stack with ketchup only and a 4 piece chicken nugget. They put the works on my double stack, not ketchup only and did not put any barbeque sauce in the bag for my chicken nuggets. I called the restaurant and advised them of the error on the double stack and also mentioned the barbeque sauce not being in the bag. The manager who was pleasant stated she would put my name down to replace the double stack and would go ahead and add a 4 piece chicken nugget to replace as well. I told her it was not necessary, however she insisted. Last night I went to get my daughter a kid’s meal and have my two items replaced. Once getting to the drive-through, they did not have my name down and once everything was straightened out, I got home to a value fry and barbeque sauce, not a 4 piece nugget and again, they forgot my child’s toy. I called the franchise office and a district manager by the name of Becky called me back. Becky sounded very much like the manager that reprimanded the employee over the phone. She was very unpleasant, unprofessional, and kept asking “what is it you want me to do?”. I stated she should be aware of what to do in her position and I wanted her to take my feedback, provide appropriate coaching and correct the problem. She replied with much sarcasm “Oh yes, we will make every experience absolutely perfect for you”. She spoke down to me and belittled me, every opportunity she got. She continued to say “Oh, quit gripping”. Our conversation did not end on a good note and there was no resolution to the issue. I have since left a message for the Vice President of Legacy Restaurant Group in hopes of a call back. However, I am not counting on it.
I visited your location on Rand Road in Arlington Heights, IL, on Saturday evening (Sept 20th) for lunch as I have been doing for the last 4 years. I work in the area and have taken 100’s of lunch breaks during that time. I will not be going back anytime soon due to the disaster staff you now have working there. I am not exactly sure what happened, but there are people there who shouldn’t be working anywhere.
6:30 pm—placed food order inside
6:45 pm—still waiting with 2 other customers for a JBC and fries (ABSURD)
Reason I was waiting: Staff members screaming at each other, grabbing each other by the throat, fighting, shoving, etc. It was a horrific display for your franchise. Something needs to be done about it right away so I am bringing it to your attention in case the manager or whatever was in charge that night has not taken care of the matter. It may or may not matter to you, but you have no idea how much business this is actually going to cost you in the next 2 months. Everyone from our store eats lunch there all the time and I will make sure that isn’t going to happen now unless I know the matter has been taken care of.
I have also heard recent stories of laughter in the drive-thru when people are placing orders, and then the orders being incorrect of course. Please hire people that are grown-up next time. This location was pretty good for a long time, and somehow you have lost it in the last couple months. Fix it before its too late. If there is a next time when I decide to go back and this happens again, I will be calling the police on the spot and let them take care of the matter for you.
Ok, I was a manager at the Wendy’s in Darien Georgia site 7955. I just got fired today because of a safe shortage I asked the general manager to look at the tapes to review it and she declined. I also suggested that the police get involved again she declined. I Have put so much time and effort in to that store I have worked off the clock almost everyday that I have been there. They tell me that they do not like paying people over time. The crew members have also been working off the clock they have approached me about it several times and I have brought it to the general managers attention. There is a lot of stuff going on in that store and I think it should be investigated. Every time I try to talk to someone about it I got in trouble and they threatened to fire me. I guess they succeeded. Also the inventory in that store is way off they add stuff to make it look like they are not short but they are adding things. They make crew members pay back money if it is missing from thier registers and they make them work like dogs and talk to them like crap. There is a lot more things going on but I will not disclose them at this time I would really like someone to contact me of higher authority not Steve or mike because Cheryl always says that they will be on her side no matte what. That’s why I didn’t say anything for the longest because she intimidates people and if you don’t do what she says or even question her you will end up with no job. I have two kids to support and now I have lost my job for nothing.
I am a whit female with blonde hair who works for Wendy’s and so far everyday I came into work my coworkers & managers have joked on me with. Blonde jokes & went as far as telling another white girl their “we don’t need you no more we got a real white girl now ” rascal comments hurt me and I’m just a hard working woman trying to support me two autistic kids but every day I come home beat and hurt
I I spoke with the manager who said brandy we don’t need you no more. Turns out she stated that joke was for her friend be any and she didn’t make the comment to me but i am waiting on a meeting about the blonde jokes other than this Wendy’s is a great job to work & they truly don’t mean no harm. ,just we you play sometimes people get hurt
Phila pa 19114 acadmy rd n redlion sun 7:00 drive threw . Order a cheese fry not in bag asked keyon attendent said cheese in bottom pulled away guess what he jerked me around no cheese went in parked my car n asked about cheese keyon told did not order a cheese fry which is not what my receipt said finally manger gave me cheese fry but you’re team would be much better without keyon who cares nothing for you’re company product or guest the manager did her job fixed the citation but keyon did not get off his lazy ass n get some cheese for fry my suggestion would be guest relations training for keyon or let clean the tolits and floors where he can’t screw that off or piss off guest
Hello,
I want to start off saying that I stop eating at all fast foods chains except Wendy’s because my food is always fresh until today. I went to the Wendy’s in Alexandria VA on Van dorn street and I ordered the number 10 spicy chicken nuggets. I didn’t receive spicy nuggets I got regular under cooked nuggets. As soon i bit into the nuggets i had to spit it out because they needed to stay in the frier for about five more mins. On top of undercooked nuggets my fries was like i was eating a bucket of salt. The only thing that was right was the drink. I had already drove off and was down the street but if i knew the food was going to be this bad i would have checked my food before I pulled off. I’m very disappointed in Wendy’s and this is why I agree with the current pay because if you want more money at least cook the food all the way through,
My daughter is employed at a Wendy’s here in Ohio. The treatment she receives from two of the managers is horrible. Her father and I have encouraged her to quit several times, but because she has a son and wants to be independent, she won’t. One manager took a sandwich from a customer and through it at my daughter’s chest and told her to make it over because it was made incorrectly. Several of the employees have quit, including managers in the past few months, just to keep from reacting in a way that would get them in trouble. This place has a very high turnover for employees. It’s difficult to hear about what she goes through day to day at this place and demeaning they are treated. It’s awful.
I live in Monroe Michigan and use the 1712 N Telegraph store.. I stopped going to Wendy’s because issues with the wrong food or missing food I was getting BUT my husband likes the burgers so I agreed to go back, In the last month I’ve ordered 2 large salads, one with the strawberry’s of which I got one strawberry in it and it wasn’t a whole strawberry and another time I ordered a barbeque chicken salad and it had the core of the lettuce head cut in half and was in my salad. I’m not a complainer BUT if my husband EVER asks me again to go to Wendy’s I will divorce him. I don’t understand the problem is with making a salad, Maybe you should consider paying more an hour and getting BETTER help…
Signed
OVER IT !!!!
I am so disappointed at Wendy’s. First you take away your taco salad and replace it with the baha salad.Now I find out you no longer sell that salad. Please make up your minds.I wasn’t to angry when one of your employee accidently put her name tag in my order. Now I’m upset you changed things again.When I found out about this I actually went to McDonald’s. I know you’re proably saying that’s 1 customer. That 1 customer is 1 less. Please think about that. Thank you
Wherever did you find such horrible, ignorant, rude employees to work the counter at your restaurant on Mt. Lebanon Blvd/Castle Shannon? I am sick and tired of being ignored when I come in to the restaurant and want to order. Everyone is fighting and complaining about how lousy it is to work at Wendy’s. With attitudes that bad, those employees could not work anywhere and should be grateful for their positions at Wendy’s. They consistently aggravate and agitate the customers into not returning for another meal. WHAT IS WRONG WITH THE MANAGEMENT??? In addition, the place is filthy, tables are all sticky, food all over the floor, dirty chair seats, deplorable bathrooms. Please hire a whole new crew of workers. Sorry to complain but I can’t stand it any longer.
I run a business right next to Wedny’s in Gibsonia Pa. The store just reopened after it went down for remodel. Now in the past week they have set my mulch on fire by throwing down their cigarette butts, gotten rocks all over in my landscaping when they put rocks around their parking lot, and finally they have come down and tried to recruit all my employees offering them more money. If these are the business ethics that Wendy’s actively uses and supports I’m am glad i have never nor will I ever work for this company! They obviously do not teach their managers and district managers well enough to hire and train their own crew they must buy other bushiness people.The store may have gotten a face lift but to bad the company that runs it has not got any morals.
Sence when is it ok for an employer to allow racism in the business and not take care of it I have to say I have several friends who work at one of the wendys in greece ny and are being harassed by the Co manager she tells them or other employees I wanna get rid of all the white people and get more blacks in there she tells one employee that she wants to find a way to fire them cause their to country or hick to be working there actually tells a 16 year old employee she wants to slap her she breaks company policy with trash runs being done after dark last time I knew of the policy states that no trash run to be made after a certain time or after dark she wrongfully has fired or suspended people she is going to a lawsuit if she continues to do things this way and not be comfronted
I went to the drive thru window at your Wendy’s Store Number 5740 on Yadkin Road, Fayetteville, NC. I ordered an Apple Pecan salad. I picked up the salad and drove to my office, and the first thing I found was a nasty hair right on top of everything. Your employees need to pay more attention to detail when serving these items. I threw the salad in the trash.
8/26/2014
To Whom It May Concern:
I Pennsylvania Gaming Control Board Agent Frank Rivera and Family would like to take this time to Thank you for having Employee Wendy’s Manager Gilbert DELGADO that works for your Company I have had him help and serve me and my family every time we visit Wendy’s at his Location in Spring hill Fl. in many occasions. I believe that His background, knowledge and experience will enable him to contribute to your high standards, he is a Gentleman and a Leader I am confident that he could provide many valuable contributions to your Company or organization’s work, and shall welcome the opportunity to discuss this with you in person. If need to.
Many times we get tied up with work and things around us and forget to give Thanks and Credit where we should and I like to give thanks to Wendy’s Corporation for having a good Manager and Leader like Gilbert Delgado. If all your managers at all your locations around the world where like Wendy’s Manager Mr. DELGADO. The company would be the most valuable company in the world. He also keeps a very Clean Establishment.
I will keep visiting his location with my family and friends and I will make sure that everyone knows how great WENDY’S Corporation is!
If I can provide any additional information, please contact me at e-mail address or at your convenience.
Thank you for your time.
Sincerely,
Frank Rivera
I was at your restaurant on 9 mile in eastpoint mi and the service was very unprofessional not to mention the food was under cooked my husband order a chicken sandwich the chicken was raw he let the cashier know and she walked away about 2 minutes later there was a gentleman asking what’s the problem and he walked away I’m not sure what the problem was with the workers but 3 additional customers had provided them with problems with their food after said and done a gentleman came out to talk about what was going on my husband explains and told him there must have been a lack of communication between him and the cashier there gentleman the told my husband he needed to use common sense I just left they did refund our money and a new sandwich but due to the service I just threw the sandwich out not trusting what they did sorry about the complaint but this restaurant is very poor in ratings and I do believe there should be a disciplinary action to the whole night crew. This happened on August 24,2014 @ 9:30 pm
https://diply.com/omg-facts/15-fast-food-employees-confess-foods-you-should-never/47647
Please explain why Wendy’s chili is on this list…
My entire family loves Windys but the one on Hwy 68/80 going into Bowling Green, Kentucky a year or so ago it was starting to need better supervisiory in the cleanliness of the resturant and the bathrooms. We went in last night which was Augiust 19,2014 and it smelt of dirty nasty carpet and the trash was in the floor and I went to bath room and the trash can was running over in the floor. I live in Leqwisburg, Kentucky and there use to be a Windys years ago in Russellville, Kentucky now we drive to Bowling Green Kentucky to eat at Windys but usaully go through the drive through but after going in and seeing the condition of the inside and the bathroom I am afraid to think what the kitchen area is like. I sure wish you could clean this resturant up so it won’t go under because of lack of care of the job and the right kind of supervision. I know these resturants were started and kept clean as it could be dealing with all the traffic in and out if I was a health inspector I would close this one till it was whipped back into what the name Windys stands for clean eating area and clean and geat food. I have been in management and I know what it takes to make a business come back and or to stay alive thank you for reading this hope there is movement on the problem.
The customers are so UNHAPPY bc behind the counters the GM I know for sure where I work (smokey park hwy) Asheville NC belittles people, Grabs them turning their body while screaming at them look me in the eyes etc…. She purpously sends you out of position just to scream about you leaving position Makes remarks to people like do you have brains your a blank and thats all your ever going to be etc…. So I’m sorry about the cold or wrong food but we are grown adults most of everyone needing a job working in an enviorment that wouldn’t be safe for your pet to work in there is no help for us bc as you speak up they make you quit or get fired this shouldn’t be the wendy’s way I feel sorry for the workers and its bc of how stressed and unhappy they are that is reflecting on the customer PLEASE do something about how badly employees are treated
I was very surprised when I received a flyer at my Pasco county home of a Registered Sex Offender who holds General Manager position at A Wendy’s restaurant in Hillsborough county Tampa,Fla. Charges for Lewd and Lascivious acts with a minor between ages 12 to 15yrs old. His name is “Jose Ortega”. This is now a major topic in Pasc,county. We just pray and hope no one’s child has to be a victim to such a struck person. Jose Ortega store is located on Hillsborough and 15th in Tampa,fl
I went to Wendy & there was MOLD on me and my wife buns. I placed a complaint and someone was suppose to call me in 48 hours. I’m still waiting!!!
I went to round lake beach IL 60073 location frustrating order was made incorrectly 3 times finally cashier Ryan corrected the unpleasant situation unhappy Dissatisfied Customer
I went to Wendy’s located sunset & Vermont
we were sitting at this table when a ROACH came out
of the wood work I reported to the manager
all she said was sorry & we sprayed last week
I showed this to the security guard he killed the roach
while my son & his friend were eating
There’s no excuse & sorry was not excepted
The health depth needs to be called in
26 complaints filed in five minutes!
You should be ashamed!
I’m really upset about the new Wendy’s commercial. To be with you, is a great song & you all hacked it up! Not to mention the smarthy red head you all shove down our throats. Kill that commercial , get rid of the smart ell ick who thinks she is all that on your commercials, it is not cool to insult someone in every commercial ,just because they are brown baggin it or just broke and didn’t order WENDYS! Maybe they are saving for a house, maybe child support is killing them, maybe their sickly wife gets his lunch packed with LOVE. And all she can do of a morning and has to rest to walk to the chair in the afternoon! People are not ignorant or cheap or dummy’s because they didn’t order WENDYS! To the contrary, the way prices have been sneaking up they wod be wise to avoid WENDYS !
So
Hire a jingle writer!
Kill all the crappy commercials you have out!
Fire the red head
Quit trying to screw people on prices!
Truly
Portia edwards
i am very very unhappy with how one of your franchise serviced me at 1:45 am on August 2,2014. I had bought 2 pretzel hamburgers 1with bacon and a cup of chilli lrg dr.pepper and a minute maid lemonade.
1. The pretzel hamburgers had no hamburger on them.
2. The bacon looked over cooked
3. The appearance was disgusting it was just thrown SLOPPY put together.
4. IT WAS COLD.
For me having a pretzel hamburger for the 1st time i was expecting for it to be better than how it was today. The employees are rude to their customers you have one guy always complaining and whem he has to bring the food to your car he gives you attitude and sucks his teeth and walks away. They do not use hair nets for those who have hair. My experience was just flat out disgusting and am very not happy with how my food came out the service. The supervisor said she will have them make ot better but i still have to pay for them. Why do i have to pay for their wrong doing. I would like my money back i payed $17.75 for ridiculous service and food.
I want to make a complaint. The Wendy’s in Bridgewater on US Rt 22 in NJ. I have been there several times and each time the service is horrendous. I do not usually make complaints, but this time they went too far. I asked for a container for a frosty in a waffle cone. The worker was condescending and just says” Uh no”. Then I requested that I get the frosty as the last item since I was going through the drive thru, so that it doesn’t melt. They just ignored it. This was all in front of the manager. I also requested honey mustard for the Chicken nuggets I ordered and they never gave it to me.
Everytime I leave there, they miss something. They are rude and obnoxious. They really should shut that place down. The service is terrible. I will put it on the web if I don’t hear anything back from you.
I was at the Wendy in St Paul MN located on University Ave. Now let’s say I stood in line for 25 minuets, while six people behind me left. I ordered 14 cheeseburgers and 7 French fries to feed the 7 clients I had back home at a group home, I am employed at when I arrived home I had 9 cheeseburger, leaving some of my clients short for dinner, I called Wendys explained I was shorted the burgers I had my receipt and would be back the Manager told me I handed you 3 bags, I said yes you did but the order was wrong he than told me I will have to watch the video tape and call you back when I figure this out, to say the least, I never received a phone call back, I was out the money for the burgers, I had to go to McDonalds and replace the other clients burgers so they could have dinner. I will never step foot in a Wendys again they have far more money than I do, how pathetic the way you treat customers like they are thieves.
I worked at wendy’s in hagerstown, MD for one week and my husband works there, there was papers taken to manager for social services, and was told they had to be sent to corporate to be filled out back in June, my son is now losing his insurance and can’t get his physical for school because of it, I’m very pissed and don’t understand how every other company can get stuff taken care of but wendy’s can’t, I need to know why!
My husband and I recently went to the Wendy’s here in Union City, TN. The service was terrible, and there were not enough employees working to take care of the customers. There was not a long line, either. When we approached the counter a young lady was filling beverages. She continued to do this and not even so much as, “I’ll be right with you.” Actually totally ignoring us.
Your company needs to have one person who does nothing but take the orders and others who are filling drinks and food orders. This is not just a one time occurrence–the service is poor every time that I go. After FINALLY getting our order there was no thank you, I’m sorry you had to wait or anything.
One thing that I realize that the employees have no control over—it is totally absurd that you do not have the beverage dispenser located so that customers can fill/refill their own beverages. Yours is the ONLY fast food restaurant in which customers must wait in line behind ordering customers to simply get a refill. This really discourages me from visiting your establishment.
I would frequent your restaurant more often if the service were better and the beverage dispenser were available for me to fill/refill my own drink.
Thank you for your consideration of these matters.
Mary Ann Douglas
Union City, Tennessee
It seems that all above complaint’s are in the month of July from all parts of the country.
Guess, I need to add mine which is from Jacksonville, Florida, your store number 77, located at 12911 Atlantic Blvd. I was there on 7/26/2014 @ 1:40PM. After placing order the girl asked if large or medium (?) I did not understand since I had order the combo that came with spicy chicken sandwich, fries & drink. I later found it was about upgrading; she should have said would you like to upgrade your order, that would have made sense. While having late lunch there I could hear the manager complaining to the staff about this & that. She was very loud and demanding in her voice. Sorry to see the downfall of Wendy’s by their employees; seems to be no pride in serving your customers.
I was on family vacation with my kids, we stopped in the Wendy’s in South Haven Michigan off of Phoenix Road. The line for inside was 6 people long…each register. So we went to the drive thru. WRONG thing to do! The line when we got there was 4 cars, okay can do that. The wait was 45 minutes to the window! To give our order it was 30 minutes! 15 minutes from the order box to the pay window???? No excuse! We watched 2 vehicles leave, one made people back up in line, the other went over the cement and left! I asked for a manager, explained how this was unacceptable to have to wait this long in the drive thru. It was a Friday night, tourists were coming in. I get it being busy, but we thought to give it another try. Yesterday we went into the restaurant for lunch…The cashier was very slow, got our order wrong 2 times!! Placed the receipt on a tray with someone else’s food, thinking we were staying there to eat. It was just chaos behind the counter. Either the manager needs to hire more for weekend summer help or needs to be retrained in customer service. That will be the last time I will be going to that particular Wendy’s. I will go to the Arby’s down the street. My family members, sisters, cousins, have had the same thing happen to them. For such a booming city with tourists and such easy access from the expressway, I expected more from that location. It was never like this…it has gone downhill in the past couple years. Thank you for taking the time to read this.
My husband and I stopped for food at Wendys on West Main Street, Babylon, NY, Store #2461, at 6:30 P.M. I was absolutely appalled at the filthy women’s rest room. It truly was disgusting. The floor was soaking wet, puddles, and toilet paper strewn all over the place, piles and mounds of it. There were no paper towels, the toilet was filthy. I went to the counter and asked to speak to a Manager. I told the Manager the condition of the ladies room and he said “OK” I told him it was how disgusting it was and asked him again to respond to this, he said “OK”. That’s it, no apology, no- “I will have someone take care of it right away” Nothing but a smug smile and “OK.” I told him I was going to report this and asked the store number and again, “OK”. That’s it- not only filthy but a poor excuse of a Manager as well.
Quiero rectificar la fecha del comentario que hice en referencia al Wendys en miami, fue el dia 25 de julio en la tarde.
El dia 26 de julio, en las horas de la tarde, visite el restaurante Wendys que esta localizado en Sunset ( 72 st) y 107 ave del SW en miami, ordene una hamburguesa, teniendo en cuenta el precio que tenian en los avisos, cuando fui a pagar, me cobraron mas, cuando reclame, me dijeron que tenia que leer la letra pewueñita que estaba debajo del aviso. Les dije que eso era engañoso, vino la manager y ni atencion me puso. Me siento engañado, mal atendido, etc , no volvere alli y nunca recomendare el restaurante, al contrario comentare la mala atencion.
Hello, I wanted to say how disappointed i am to find out that the Wendy’s at 43 Sullivan Ave, Liberty, NY 12754 (845) 292-2310 will be closing on Sunday July 27, 2014. My wife and i go there at least 5 nights a week because we enjoy the food there. It appears that the franchise owner thinks he is not making enough money . I guess his greed out ways the need to provide a service to the community. This is a very sad situation .
Well that explains a lot! The last few times I’ve been in there the food and especially, the service had been horrible! We used to go to Wendy’s regularly but stopped because of this. Our order was completely messed up on a Friday evening – the fries were bitter, as if the oil was older than dirt! There was no bacon on the Jr. Bacon cheeseburgers (all 4 of them) the unsweetened ice tea was sweeter than sweet. When I called from the car on our way out of town The manager told me she ‘came in to a mess’ and had been trying to fix it since she’d been there. Maybe she wasn’t just talking about that one specific night! At 5 pm there was 1 person in the dining room – and only 2 people ahead of us, the woman waiting for her salad had been there she said almost 15 minutes waiting for it to be made and waited another 5 after they put it on the counter waiting for the dressing – the other customer in front of us walked out without ordering because he was tired of waiting. We should have taken that as a sign! Oh and I was told by the manager that they would only be able to replace the order Friday or Saturday. $16 bucks down the drain.
July 25, 2014-
On Friday, July 11, 2014 I stopped at the Wendy’s on Bay Road in Saginaw, MI. I asked for an Apple Chicken Pecan salad. The lettuce was brown! Yuk! For $6.39, I could buy a lot of GREEN lettuce and make my own salad. On Monday, July 14th I emailed the address on the receipt and complained about the brown lettuce. After I finished the “survey” and submitted it, I got the reply “we will contact you within two business days”. Well, here it is, nine business days later and still no “reply”. Apparently, Wendy’s does not believe in customer satisfaction! I have decided that I will no longer eat at Wendy’s. Your food is too expensive…especially when it is old and there is no such thing as customer satisfaction! I don’t think the founder, Dave would be happy with how Wendy’s is being operated!
I visit the Lincoln heights, OH Wendy’s I had a bad service with the crew I did a survey about my visit the next morning I called and spoken with the General Manager Casey she said she will take care of it I said okay Left it alone. Every time I see the girls I did a survey on they grilling me giving me dirty looks like they want to fight with me. Sunday afternoon my manager asked me to walk to Wendys and get him a sandwich I said okay and went over and got the food the girls were there up front doing absolutely nothing as the girl was taking my order I was ambushed as a paying customer I shouldn’t have to put up with people who don’t know how to do their job they need to leave that off the clock. I will being suing because the General Manager banned for something I didn’t even start
On July/15/2014 @ 12:36PM, I stopped at you Wendy’s location in Wwst View Plaza in Pittsburgh, PA. I ordered a soft Pretzel burger and a frosty. The menu board was right in front of me and said the sandwich was $4.79.. It rang up $5.09. I asked the girl why and she could not understand what I was wanting so I waited til I got to the window. She asked a voice out of my sight and she said tell her it was the tax. The girl hesitated but told me what she was told. I paid and she said I am putting the receipt in the bag for you to go over. I was on my way out of town and did not get to look at it till I got to where I was going. The girl at the window knew that was wrong but had to tell me what she was told. I resent being LIED to. The voice just wanted rid of me because at the bottom of the receipt was the tax. This is poor business. I freqent Wendy’s ofter but this one seems to always have problems with me and my neighbors and friends. Thank you for taking the time to read this. Hoping that something will be done about this. Janice Kerner
Wendy`s store location #41 Marietta GA on Roswell Rd. Staff unprofessional and rude. Gave cashier (SeQuanna) twenty dollars for order and she cashed me out only giving 10 dollars. Moved me to the side to take additional orders, once I noticed I had incorrect change with no receipt brought this up to cashier and Manager. “Oh you did get your receipt”……(me) “no I didn’t”, receipt found in trash behind counter balled up. Assist Manager (Montrell) states he will go to back and count drawer. Came back and told me the drawer was accurate in less than five minutes. “Sorry but there is nothing else we can do ma`am”. I asked the assist manager to view video due to surveillance camera on register and was told only the GM can access. Knowing I only had a twenty dollar bill Wendy’s stole from me and started treating me as if I stole from them. I called police which caused the GM to come in on his day off, police and GM attempt to view video but now the time on receipt and time on video aren’t the same and I am no where to be found on the video. Isn’t that strange. The GM tells me he trust his staff. I guess he thinks that I would go as far as calling the corporate office, calling the police and asking them to stop guessing and just view video for verification and be lying. Wendy’s stole from me and my family!!!! Its not that we won’t survive because of the ten dollar lose but its the principle of the matter. Store #41you should be ashamed….THIEVES AND LIARS. I just wanted my correct change back
My wife and I visited a Wendy’s restaurant at the Moorestown mall area in New Jersey. We went through the drive-thru and was amazed on the customer service that we received. The thing that really impressed us was the thank you’s we got from both the order taker and the person that gave us the food. It was do impressive that I had to say it to the employee. If this is how you train your employees, then Kudos.
I would like to take a few min. and tell you about your Southington ct on Queen st. My friends and I where today 7/22/2014 around 5 or 530 to have dinner there i when to use the bathroom and let me tell you they are very very mess and nasty I told the manger she they were clean and she lied because my went in and said the same thing, the manger was not nice the hold place is very mess the are not clean and the window and trash is full. . I will never eat there again after that .I think something such be your bathroom are falling part and the manger should talk customers with a better repect or find a new one.
My son just suffered a severe case of food poisioning after eating two sons of a baconater Saturday at midnight. He had to go to the ER for hydration after violently vomitting and diarhea. I called the store in Smithfield, Va and spoke to a GM. Supposedly she filed a “claim” and said I should hear from someone. I would think I would have heard something by now, but like her, I guess Wendy’s just doesn’t care!
Maybe you shouldn’t feed your son two son of baconators at midnight.
i worked for wendys for six years at #20 on las vegas blvd under gina garcia what im bringing up is i live in lovelock nevada and the only fastfood we have is macdonalds we desperately need the good food wendys puts out for five of the six years i was the opening manager for your great company we need one here in lovelock theres close to over 4000 people plus
is there anyway possible to get a wendy’s in livingston tx i so miss wendys food especially a Frosty
My husband and I were on vacation in Seneca New York last week on Tuesday July15. We were amazed how friendly the staff were. They also fried their fries to perfection!!! Their address is 2012 Ridge Rd. — Can’t tell you when we had a better fast food experience!!! Eileen
I used to frequent the Wendy’s on International Blvd and Fruitvale Ave in Oakland, CA, until last week. While ordering food from the drive-thru, a young man and his girlfriend were shot numerous times by someone on foot. After the gunman ran off, the injured young man staggered out of his car and tried to get help from the employees inside. 2 of the employees opened the door, stepped outside, saw the man pleading for their help, & they immediately shut and locked the door in his face. They proceeded to close all of the shades over the windows, and they all left out of the door on the other side of the building, leaving these 2 people to fend for themselves. The young woman died. Wendy’s doesn’t make food good enough to choke that down! Those were paying customers that needed help. So, I think everyone should know how Wendy’s employees treat their customers. The following day, one of the slain girl’s relatives tied 2 balloons to the fence to show respect. As soon as the Manager opened the store, she went outside to cut them down. 2 small balloons! You can keep your burgers. I think that good customer service goes much farther than just smiling and saying thank you. It’s being human and compassionate. Wendy’s is neither of these things.
Please contact me my wife went to your restaurant and one of the employees threaten to hit her threw her window at the drive thru because she want to speak to the manager. So I drove to the restaurant and spoke to the assistant manager and the whole time I was talking to him they was in the back laughing and having a good time over it talk about what they shoulda done my wife. She had a 6 month old in a 12 year old in the car with her. Jeremy Allemond
I think your commercials are WRONG. You have a ” perfect” girl advertising the food and not once does she eat the food. What wrong with the real Wendy or a more realistic person doing them and will actually eat the food. Is she saying the food no good or what. Just think you should try someone or something new. Just my opinion don’t know if anyone else agrees or not. Thank you for your time
Today (July 13) I stopped at the drive in window at your Rt. 8 branch in Allison Park, PA. I asked the girl for Two Apple Pecan Chicken Salads and then asked to make it three. I also ordered a small chili and three Strawberry Teas, small size. When I pulled up to pay I received a dollar change and said they forgot my chili. I always count my order since this store or the West View, Pa branch always screws up the order. The guy gave me my change and said that the girl forgot to put it on the order and asked if I wanted one and I said forget it. I got home to find I have three Asian Chicken Salads. One person can not have chasers and the other two hate hot dressings. I call the location to report it and he tells me to come back and they will give it to me free next time and I tell him that I have done that and no one gives it to me. I also told him that I got no receipt. None with change and none in the bag. Brian is the guy in charge and he tells me that I should have gotten a receipt and I said apparently your folks are not handing them out and it seems to be your problem not mine.
I am done with Wendy’s. I can understand a mistake once in a,while but why it is necessary for me to pull up and check every single order before I leave is beyond me. I don’t have problems like this with McDonalds or Arby’s. I really enjoyed your salads and some of your sandwiches and chili but is not worth me driving back 6 or 7 miles to go get it straightened out each time.
It is sad that I society of workers do not take pride in their work no matter what they do. Perhaps someone from corporate needs to go undercover to see what is taking place in your establishments or maybe you need to have client surveys to get an idea where your establishments are falling short. As for me it is just not worth the agfrivation any longer
C. Lepant
I am currently at wendys. I’ve worked at other wendys before. I know how to do almost everything but the grill. Now with all that said we recently had evaluations and results came back. All the new people that never has worked a day in their life gets 10 cent raises and the people that has experience like me don’t even get one penny more an hour. Now why is it that people who work hard every day for many years don’t get a raise but the people who never worked gets all the raises. Wendys needs to remember that they are not the only company out there I can get a job somewhere else I DO NOT HAVE TO WORK THERE
I tried to complete your survey twice – yesterday & today. Your recording says it will only take 6 minutes. However, I was still answering questions after 8 minutes & 34 seconds when the questions stopped & your survey went dead yesterday. So, today I tried again, and after 6 minutes and 14 seconds the exact same thing happened. So, I tried calling your corporate number. The call was answered quickly, but transferred to “Customer Relations” and I was on hold for 17 minutes. I just could not stay on hold longer. So I am writing to you. There is something very wrong with your customer service. All I wanted to do was take your survey so that I could take advantage of $2 off on my next purchase of a large salad or large sandwich. My 48 hours are up today & I have already wasted over 31 minutes trying to complete your phone survey. My time is worth far more than $2 for all of the frustration I have endured, just trying to complete your survey. I hope other customers don’t have to encountered what I have gone through. Diane Vierling 412-734-6636 XXXXXXXX@comcast.net
My daughter put in a applications at Wendy’s they said cause she a Smith and my Grandson used to work there cause of what he did they ain’t hiring her am going to see a lawyer cause something has to be done my Baby just turn 18 she has nothing to do with what ever he’s done.
My family and I just had the most terrible experience at your location at 75 and Eldorado in McKinney, tx…our burgers for cold and our fries looked and tasted like they had been fried at leased 3 times wish I could send you a picture. .I used to get up all hours and go get something at Wendy”s ..but never again..guess I will have to remember the good old day’s when dave was around..Thank goodness he’s gone now he would not tolerate this kind of service . I’m done with wendy”s ..and hopefully convince my family and friends the same..good luck on serving that kind of food
On vacation and went to 806 Jefferson Lebanon,Mo. Wendys. Order 2 jr cheeseburgers. Both were raw. Took pictures. Call the restuarant. The manager said this happens all the time. There grill doesnt work. Manager said they told district manager and was told to live with it. I am contacting the health dept. I took pictures. I would like to hear from someone at corp.
I do not like being denied refills on Lemonade.
I am allowed refills in all the restaurants I go to but Wendy’s.
I feel this practice is unfair as I do not drink Soda and drink Ice Tea only sometimes.
I am re considering going to Wendy’s which is right around the corner and I go there once a week.
You really ought to change that policy.
Iam an employee at Wendy’s and my hours don’t add up for the week I am being cheated or if my check. ..I worked July 7, 2014 from 11:15 til 3:30 I am aware that my hours were cut due to labor that day but I have worked three hours of that. When I clocked out July 8, 2014 it shows that I have worked 0.47 minutes. Again my hours were cut due to labor. We get a receipt stating our hours it showed that I worked 0.47 minutes for my shift and also weekly when clearly I worked the previous day. ..I am located at Wendy’s in Chesapeake VA 23320 on 1630 South military Highway.
I’ve never had any issues with Wendy’s until recently when I became an employee
At store#20 in san Antonio Tx. The manager Rosie and front register attendant, Jessica were extremely rude and belittling in front of many guests while I waited for my turn to order and asked for my discount. Policy or not it was unnecessarily exaggerated in front of every one when they asked if I was serious about receiving the discount then proceeded to both tell me how I didn’t qualify to receive one due to being off… wether it was policy or not underlined in the terms of the handbook-of which she referred to it was still degrading. This is not my main job. I have a job with respecatble monetary return and this isn’t something i have to subject myself to I can work for any corporation. I chose Wendy’s out of convenience. If this is how you treat your employees then I want no part of it as I am a man of integrity and self dignified in my endeavors. Worse customer service experience by far.
About 3 1/2 months ago i decided to go to Wendy’s right across the street from my job. Located in Myrtle Beach,Sc right off of kings Hwy. I ordered the spicy chicken caesar salad, which is my favorite. I went through the drive thru so when i got back to work, which is right across the street, I started to eat my salad. Maybe like four bites in i noticed that something was in my salad. I picked through it and realized it was a big bug and it was all throughout the salad, i was sick to my stomach. So, i went back immediately afterwards and gave the salad to the manager and explained what happened. She didn’t have much empathy at all… she wrote down my name,address and phone number on a piece of paper and refunded my money to me. I haven’t heard a word from them and when i get a salad from somewhere i think about it. I wanted to go in and speak with the store manager but i don’t think that would of made a difference. Before this incident i would go there maybe 2 or 3 times a month and i wpuld always order a snack wrap and a side salad and there seemed like something was always wrong with the order but i did like Wendy’s so that’s why i would go back every so often. The staff doesn’t seem to be the happiest.. I’ve worked in fast food, waited tables and now I’m in retail, so i know customer service. I haven’t been to ANY Wendy’s since.. i don’t plan on going in the near future either.
I was at the location in Eagan MN off pilot knob with my family and while waiting in line to order I noticed one of the associates standing on a piece of cardboard above the fryers spraying chemical cleaner up into the vents!!! I was absolutely mortified and appalled!!! That is a serious health hazard and I took pictures of the event to report any violations this particular Wendy’s has created. And to add to this, not only was this associate standing on a piece of small cardboard (who knows where their shoes have been) not covering the food well (though they shouldn’t have been doing this at all), other associates were moving the cardboard WHILE this person was spraying the chemical and grabbing/moving food around to provide to the customers. I will never go back to this Wendy’s and make sure to spread the word to others to avoid this particular location as the food could send you to the hospital. I have a 1 year old daughter and 3 year old son that I do not want to see get extremely sick due to their lack of health procedures. I wonder what would happen if a health inspector were to walk into their place….
I know that no-one will answer this, but I’ve just spoken to a Wendy’s employee who will work all day on July 4th and will not get time and a half for working on a national holiday. What kind of stingy-ass people are you?
Not going to Wendy’s any day soon.
My son recently visited the Wendy’s on Sawmill Rd. in Santa Fe, NM. He dropped his wallet (without realizing) on his way out of town. When he noticed his wallet was missing, he texted me and said he last used it at Wendy’s. I went to the location and the staff was wonderful. They were all so professional. One young woman especially, Jennifer, was very attentive. She had found my son’s wallet and was having it held for him in the manager’s office, until my son returned for it. I want to commend this fine young woman for her honesty and integrity. All money (a lot of it) and ID and everything was still in the wallet. It could have been a real nightmare, but instead, it was a wonderful relief. THANK YOU SO MUCH, WENDY’S!!!! You have definitely employed a wonderful person that did the right thing here. Great job!!
In temple hills md, my family member works for Wendys for over 2 yrs, during her first year of college. She also had to pay money out of her own pocket to replace while someone else was also working out of her drawer. She worked the first year and had a baby, She was due for a raise, but they didnt give it to her because she had been out with a baby. While pregnant and working she would get breaks after working for 7 hours straight. Still working there now, still no raise, and when she needs time off for her baby, she is made to feel bad about having to be off. she is very dependable, never late to work, works when others are 1-2 hours late shes late picking up her child. The biggest complaint is she put in her paperwork for vacation and she made plans and now her boss says they lost her paperwork, they dont remember seeing it. I’ve seen so much underhanded, illegal issues with this Wendys it’s a shame. You need to take a look at this Wendys seriously. the good workers get punished and the supervisors are vendictive against them when they get reported. IRRESPONSIBLE AND UNFAIR PRACTICES
on vacation at North Myrtle Beach SC—–sat down at a table next to the wendy and I was so scared to even touch the table of get near the window sill or window, it had food that had been stuck to it looked like over a month, my arm stuck to the table. it was so nasty in there and i’m not gonna even talk about the restrooms, we all used our own hand sanitizer to wash our hands, no paper towels, blower was tore up, no soap, no toilet paper. grease on the floor and I had to use a cane anyway. I would never- ever recommend this restaurant. the food taste old and reheated in microwave or something.
district managers or whatever need to pay this one a visit and take control.
not sure what part of no cheese on your sandwich means add cheese, this has not happened once or twice, but weekly for 6 weeks after they repeat no cheese across the speaker, Duluth GA, Meadow Church, I guess customer service isnt customer service anymore, well I am the fool, I guess I must stop going back.
Customer service has gotten pretty bad at the wendys in oak hill wv. I have been co.ing here for 25 years and have never been treated like I have in the last week. New girls on the register will not make fresh coffee. When they do make it it is like colored. They dont seem to care. Have always been treated right and that is what has kept me coming back.
My son has worked for wendys for 8 month at the Bloomington Utah store he would go in when ever they needed him. He has however been late a few times. So they told him to take 5 days of to think about what he has done. He goes back after 5 days and they fire him!!! What happened to giving a warning first to give the employee a chance to correct the situation??? What annoys me the most is that for the pass 5 days he could of been looking for another job. They have no right to do this and is very unfair to the employee if you are gonna fire someone for being late don’t tell them to wait 5 days thinking that they still have a job. What kind of company works like this it’s disgraceful
And to too it off they stopped his money going in the bank and mailed it to him so he won’t get it till the Monday and to bad if there is direct debits coming out on that friday!
We went to the Dillsburg,PA location. Burger still pinkish red inside. Fries cold and when you try to go to counter to complain everyone seems to disappear. I called corporate office. Said someone will call you back. Still waiting.
I visited the 302 15 ave .NW in Auburn WA. the restroom were filthy toilet covers all over the floor the toilet was full it smelled of urine. So I went to the other restroom it was the same. I desperately need the restroom it smelled so bad I decided not to use either.
I live in the vicinity of your 13090 sw 120 st miami florida wendys store and stopped to eat there on june 4 at 8.40 pm and while eating my meal I observed a very clever new cleaning instrument that looked like a floor broom but was a table top broom instead, being used on as a table top broom by a young man cleaning the table next to me and he went on around the room cleaning ,sweeping other tables with this broom and I then observed that it was not a new and clever table top cleaning instrument but an old fashioned floor broom multitasking as a table top broom and chastised the young man and the supervisor for allowing this practice,while he stopped and she did nothing but act surprised and I told her this was being done in front of her in an empty store. which based on what i observed and how she acted,was a logical byproduct of absent managing supervision.I will soon make the determination as to who is responsible for this lack of supervision:if this shift manager,this store’s manager,Wendys management or the magic broom.
My debit card was taken by a Wendy’s employee working the drive through window on 5-30-14 and he went to Walmart there in “Florida City”, Florida and used my card ! The management was rude & protecting this employee (all 3 managers) they would not give me the “Owners” phone number either ! I solved my own case the employee was arrested and believe this or not is still working at the drive through window taking other customers debit cards ! HE WAS NOT FIRED FOR HIS ACTIONS !!! Walmart camera’s caught him using my card and he admitted to the crime when arrested ! Is this the kind of reputation Wendy’s wants ??? I’m hiring a lawyer because this is a slap in my face that he still has his same job & same position after taking my debit card !!! It’s a damn shame because I love Wendy’s Chili & Frosty’s but won’t be supporting this company moving forward !!! Tim Daly (Lake Wales, Fl.)
My daughter which is 18 years of age has been having issues with some old lady by the name of Mary at the Chesapeake location, running her mouth and talking sideways, well tonight was the kaat straw when she put her hands on her. She will not be returning because I am her mother and I don’t put my hands on her so why would someone thinks that is ok and then the dumb behind manager on duty (Janis) talking about she didn’t know she was going to push past her.So fyi Wendy’s you need to get some better people working in your store and I will never come to any of them again.
My wife works one of the stores in Chesapeake, Va. Her register was short $7 and her manager made her pay the short out of pocket. There was no proof she took anything or if someone else took it or made error with change. There seems to be no breaks after allot times. She she told to pickup food from other stores with no payment for gas. She is 58, works hard and takes verbal abuse on a daily bases.
Would like to hear back quickly or local TV stations will be my next call. This not how a corporation treats employees who work for min to a few cents more.
Joe Pesce
Wendy’s on Watt Ave at Country Club Plaza in Sacramento, CA is constantly out of chocolate frosties. The manager can’t get his inventory correct or is their a national chocolate frosty shortage?
I think that y’all should out an uncover in employee in some of your stores. Then you will find out how your management and employee team really are. I used to work at the Wendy’s at 5333 Norwood Ave in Jacksonville, Florida. And it was the worst year of my life on a job. The GM Willie Williams keeps confusion and other things going between his managers and crew. He’s disrespectful to his crew and management staff. He allows certain employees to be disrespectful and do as they please. This is just a suggestion from a former employee. I hope you guys take this into consideration.
My son is 18 and works at the Wendy’s ran by a fool! He wants my son to work until 2am? He does not have a car and he knew this when he hired him. My son offered to still work and walk home, he told him no one can walk from the building! Thomas Bell and Wendy’s will be facing a lawsuit if anything happens to my son! This guy is not at all qualified to run a hot dog stand and you people have him running a restaurant?? I hope your pockets are as deep as Forbes says! There are several kids who work there and have to work until 12 am or later. Which is a disregard to child labor laws. Are we in China?
Wendy’s sucks..we went to get dinner. And believe it or not. They didn’t have any lettuce, tomato, onions. Or soda or salad! What kind of crap is that? I’ve never herd if such a thing. And this is actually the second time this has happened at the 122nd Parkrose store.. Thanks but no thanks Wendy’s
I purchased a chicken sandwich and a small frosty. My total was 7.00!
The size of frosty looks like a ‘kiddie’ size and although the sandwich was good; it’s not worth 5.00
Prices are too high for amount and quality of food.
This is the second email I’ve sent. On May 8th 2014 I bought a chicken combo at the Wendy’s in Campbellsville Ky 42718. Store #00005609. Order # 103-4582 not sure of the first #. By 8:30 I was vomiting and didn’t stop until 4:00 am. Went to my mothers where I was sick until went to the er Monday. They flew me to UofL hospital where I had to spend the night because of the fever they thought I was going to have a stoke. The doctor said it was the worse case of food poisoning they had seen. The store was called and They said they would call back and never have. I will seek an attorney for the medical cost and pain and suffering.
My granddaughter works at Wendys in Anderson, In…on Broadway.. they hire kids .. than only give them 4I hrs a week.. I believe who ever owns it gets kickbacks from State ir government… Not fair to our kids… I can name aleast 10 kids they have did this to.. someone needs to look in to this …
I worked as a shift manager at the Wendy’s in Chehalis Washington from June 2005 to August 2007. I had learned a lot and enjoyed the experience. In fact the experience encouraged me when I went back to school to go for business management.
I recently went back to Wendy’s to work for the summer before finishing my degree. The general manager was still the same, isreal garcia, and he was happy to have me back. My first night back was the last Monday, May 5th and it was the usual 4 hours of watching training vvideos.
In the week and a half that I was there, yes I quit, in fact I pulled an unprofessional move by walking out in the middle of a shift, but I had good reason:
The crew there would talk badly about one another and the customers. Calling the customers “c***s” over the headsets. Telling eachother to ” suck my d***” over the headsets. Yelling across the kitchen to ” put f***ing meat down” while there are customers in the lobby. Not attending to customers in the lobby because everyone, I mean everyone is having a pow wow in the break room including the managers. During the rush managers seek back to the office to “snap chat” on their phones. Before closing a couple of employees would go outside and smoke weed behind the drive thru sign. In the bagging station I was hit twice by a bag because the manager would fling it behind her to open it. When I would make a comment nicely suggesting that she should look out behind her. And with no apologist I was told that I shouldn’t be standing behind her even though the bagging area was my assigned station. Employees were giving away free food to their family and friends through the drive thru. The general managers ex wife works at the Wendy’s store in the next town over and he is constantly telling the crew how much of a “f***ing b***h” she is. And his kids, who are still teenager still work at that store with him. One of the managers got mad because a sheet of bacon got burnt so she through it on to the grill inches from another employees head. Even though I had experience in that store before I was told and I didn’t want to undermine the managers there. When I told the general manager about what was going on on night shift, I asked him if he would not tell them that I said that, I told him everything in confidence. Later that night the crew got on the head set and we’re going back and forth talking “s***” about whoever “the rat” was on the crew.
When I walked out and called the general manager, I told him his crew was full of bullies and that the store wasn’t like that when I used to work there, he didn’t seem to care.
Thank you for your time.
I went to the Wendy at 1275 Hillcrest Road Mobile , Al 36695 and got some lunch and the cheese potato I got was molded I didn’t see til I started eating it I went there bout 6:21 PM
A thorough investigation needs to be done at the Wendys on Spalding Drive in Norcross Ga. Store#41. The manager, Judy Hernandez, is a racist. On several occasions my teenager was scheduled to work for 5hrs but after working for about an hour Ms. Hernandez would send my daughter home so her fellow Mexican friends and/or step-son can take the shift. She is unprofessional as well as racist. I am disgusted by Wendys choice in management. Ms Hernandez does not have a high school diploma and is clearly not management material. There is evidence that she steals exactly $50 from the register of all new employees and accuses the employee of giving customers incorrect change. She has done it to my daughter and others on their first day of work. I have over 30yrs of management experience and have also worked in the fast food industry as a teenager. Never have I witnessed such poor behavior. I would like to send my friends at Fox news over to this store to get full knowledge of how poorly Wendy’s is being managed. Something has to be done immediately.
I recently visited the Wendy’s in Milford MA. There was an obviously new employee being berated by the manager in front of everyone. The employees and customers. I was so angry and upset, having a teenager myself, watching the way she yelled at everyone around her, even the customers. Her name was Andrea or Anita. In my opinion Wendy’s does NOT want this woman to the face of or represent this awesome company. I’ve trained plenty of employees in my time, and never would I raise my voice. Never would I purposely embarrass anyone in that fashion. When she snapped at a customer I turned and left the restaurant. I will not return until this bully manager is removed. Shame on her for behaving in this way.
I’ll admit I always loved the “Dave’s” commercials, and will buy the coupons to support adoption always. Mostly I never use them before they expire, but I don’t care. I love what Wendy’s does for child adoption. I was a foster mom for many years, so I support anyone who supports children. This manager is the exact opposite of what I’ve always thought of Wendy’s to represent.
My wife and I often purchased from Wendy’s. It is one of our favorite fast food places to eat. I used to especially enjoy the Frosty’s but the last few times I’ve stopped to pick up a frosty I have been sorely disappointed. In particular the vanilla Frosty has changed. The last few times I have purchased it has tasted like frozen ice milk.
In order to get a good vanilla shake I’m having to go somewhere else which mean that I sometimes Buy my burgers at that other place how I am buying a vanilla shake.
Ease change your vanilla Frosty is back to real ice cream so that my wife and I can be regulars once more at Wendy’s
Hope someone’s listening
the wendys on 2720 N Reserve St, Missoula Mt. There are employees smoking weed on their breaks in their cars on the property and then again when they get off work. ive even know of some management joining in on it. I have complained as a concerned customers but it seems nothing is being done about it. Two of the employees one name is dean main and the other one goes by JJ are two people I know are smoking weed on the property and nothing is being done about it but I would not want my children at an establishment where I have to worry about them seeing something like that or coming in contact with it so please since the store will not take care of the problem can corporate do something about this issue.
I’ve been going to Wendy’s for years. I like the restaurant, but in the last few weeks I experienced the most disrespectful management, I’ve ever seen. She was not only talking very hostile to her employee’s, but in front of customers. I’ve been going there for several years. Those are some very curious employees. I strongly feel Wendy’s should take a closer look at that site I was a manager for Exxonmobil for 28 years. And I know if corporate would have seen this behavior, you would be extremely embarrassed as I was for those employees
location Berhman highway new orleans La management name Lakelia Jackson
Hello my name is mary morgan and I work at the wendys on 1100 dublin road in Columbus ohio. I feel like corporate really needs to get on that store. Every day I work I get threatened by other coworkers, the general manager greg speece will not do anything about it I’ve told him numerous of times but he does nothing about it. Ive had one of the coworkers physically push me, and I stated my opinion to him that it was wrong he just told me to. Clock out and go home after cussing me out!, ive had another manager at my store telling me another coworker was going to beat my ass at work?? Is that supposed to be professional of a manager to do that?? The coworkers that get away with this are related and friends with the general managers wife…. if I get fired over this and nothing gets done I will have a lawyer on the phone!!!!!
Hello, i was a customer a the Wendys in Palatka Florida 32177 at the drive thru window. I watched an employee drop a bag with something in it into the trash can. The manager the came over with fries to place in the bag in witch she had just sat on the counter. He manager ask the drive thru employee where she put the sandwich that she placed on the counter and the lady turned around and got the bag out of the trash can put the sandwich in a new bag added my fries and gave it to me out the window… Im am very upset and disappointment in Wendys Will never eat there again
I was in Foley Al. with my clients. One is handicap. We were disappointed to see no parking for the handicap up front. We parked and got out looking for a place to enter with a wheel chair. We had to go around to the back of the store to find a ramp to get on side walk. It was disappointing to find that the handicap are hidden in the back. If I were alone with my someone and needed help I sure would not be able to run inside the store because the entrance being too far away. This made all of us feel that Wendy’s did not care about the handicap or elderly individuals. Then we get inside and I had to move two chairs for my handicap client to be rolled under the table. Later an employee stands right in front of us and yells to someone behind the counter. What are these two chairs doing over here. I spoke up and told her I had a wheel chair and put those chairs to the side. She mumbled that there were other tables closer. We did not feel welcome in that store and even when I asked someone what the store number was refused to give it to me. I got it off the receipt. It is store number 201. We have eaten at Wendy’s a number of times but if this is how the elderly and handicap are going to be treated then they will no longer receive my business and my clients are very disappointed and disgusted with how they were treated they no longer wish to go to Wendy’s.
I am wwritting on behalf of my Senior Group as well as many family and neighbors.
You have closed MY WENDYS on Abercorn Sstreet, Savannah and we respectfully
ask you to find another location on the Southside as Mall Blvd, which is the nearest Wendys to us is definitely not convenient.
Please give us our Wendys back… Please.
I, a shift supervisor at one of your Wendy’s restaurant. I enjoy customers appreciation and love giving back. I just wish I was appreciated by the Wendy’s organization. Any sort of recognition is accepted. But, I believe its the store I am at currently that gives a negative vibe to people. I would love to keep growing, but, I am gonna need corporate’s help.
Please bring back your fish as if you go to Google Link…and ask…DOES FDA ADMIT THERE IS CNCER CAUSING ARSONIC IN CHICKEN, you will see why I cant ear chicken and not even counting the horrible torture chickens have to indur as DCOLDING THEM ALIVE TO DEFEATHER.. MILLIONS ARE CHANGING THEIR EATING HABITS. I love Wendys Frosty but Z PUS A ND BLOOD IS IN MILK.
Please advise: My friend, Sharon, went to your website which stated Wendy’s has a few gluten free items; that are available to purchase.
The baked potato ( plain) is great but upon Sharon looking at the margarine it does not appear to be real butter and most margarines have an emulsifier which you will find on Google (other names for gluten).
The tomato sauce used to make the chili soup does appear not to have a gluten or MSG in it, as per a Wendy’s supervisor showed her the ingredients on the canned tomato sauce. But she questions the canned chili beans and needs to know if there is any gluten or MSG as a preservative in the beans?
Now a problem Sharon sees with the chili soup is the location that it sits at. The coca cola products are almost right over it and when the lid is removed and any drink spills it contaminates the whole pot of chili soup. Another problem is seeing crumbs near the lid for any mistake of it entering the pot again contaminates the whole chili soup for the customers who have celiac, lupus, auto immune, irritable bowel syndrome, migraine headaches, colitis, osteoposis, colitis, Crohn’s ( like myself ) and etc.
Even your salads should be made together with clean gloves, and not near any type of gluten foods. As Sharon brings her own Earth Balance margarine and salad dressing (gluten free and MSG free), when she eats there, to prevent from being sick due to having celiac and colitis. I have concerns because I have Crohn’s and am on a gluten free and MSG free diet.
Please respond.
Thank you,
Marva
To Whom it may concern: I am one of your former crew members from your location Centerville HighWay in Snellville Ga. It has been my unfortunate experience upon working there that one of your Managers by the name of Jon Harper has been taking money from Cashier’s register. I personally have fell victim to his tactics on two seperate occasions which on the first he took $ 81.00 when he did a skim and the second time for $100.00. Prior to those times my draw has never and I repeat never have been short. To add insult to injury when he counted my register in front of the public he began to humiliate me by calling me stupid and other names if front of the customers. It was done in such poor taste and I am sure that is not how as a corporation you would like to have Wendy’s represented. I am just requesting not just for my self but for others who work at your location not to be subjected to this offensive behavior if you will investigate his actions. It is very frustrating in this economy to work so hard and have to pay for someone else’s mistakes. So that is me working as a volunteer for Wendy’s for 24 hours because I had to pay all of that money back out of my check. I am sure I am not the only one he has done this to however, I may be the one who is trying to do something about this situation. I would greatly appreciate any and all assistance you can provide to me by rectifying this situation. In Sincere Service former crew member
My sister in law, who has down syndrome, worked at the Wendy’s in Bridgeville, PA. In November 2013 a manager pushed her. An investigation by her advicates was hindered because said manager would not come out to talk. Again in March 2014 same manager pushed her again. She met with Wendy’s corporate people, she told them what happened and showed them how she was pushed. Here 2 weeks later he is still working there and we haven’t heard anything from Wendy’s. It’s a shame she has to quit a job she loved because of a manager.
Call the police and make a report
The location in bonnet lake WA has just lost my business. Apon arriving in the drive thru I was given wrong order. When I brought the bag of food in they acted confused and then proceeded to tell me I didn’t pay for my order and said they wanted a receipt but it was in the bag I gave back. I ended up walking out because in front of the lunch crowd they were making me out to feel like a thief. While in the parking lot I called the store to say what an outrage it all was and I wanted my money back. By then they realized not only did I get the wrong food I was charged incorrectly and too much. They gave me my money back but never in my 34 years has something like this happened in a fast food restaurant. I will never return. The employees are rude and trashy.
If it was my sister… I would call the police !!!
This reply was to be posted to Jessica Garver’s post…
The Wendys in Stevens Point WI is awful. My family and I stopped in for a quick bite. The crew was rude, the dinning area was absolutely disgusting and they had this horrible sewage smell in the womans bathroom that flowed into the dinning area. My daughter found a long hair in her sandwich. And my husband said his food was cold and tasted old. We will NEVER go back. It was an awful experience.
I want to email you my resumee for a job. in mentenance if you are interested resturn an email to mine. Job is for maintenance mechanic.
Thanks,
Richard
Me and my cousin stopped at Wendy’s in Crofton Maryland as we were riding down the road we took one bite. it was cold the French fries were cold. I think something needs to be done about this. we would have turned around but we were visiting and very ill person that was going to pass away my aunt.
I was eating a Wendy’s salad last week – it was a to-go order my husband picked up – I had eaten 3/4 of the salad when I looked down and saw half of a winged bug into bowl – I was horrified and instantly nauseated – half of its wings were broken or -bitten- off???? I am shocked a company like Wendy’s would have insects in their food !!! I have pictures as well
It must be the Wendy’s restaurant does not care how I spend my hard earned money. I have gone to the drive up window twice in three weeks. They have not been able to get a $1.50 hamburger order right. And when I sent a email to the district manager about the second time the order was not right. He was not yet answered my email. This is the worst customer service. It is the customer that pays their bills. My little hamburger is important to me and it may not hurt their business. But I DO NOT HAVE TO SPEND MY MONEY THERE.
Just drove thru the Elm Grove Wv location waited 15 minutes received my order the soda upset out of the carrier in my car no big deal things happen. But incompetence in over packing my order into one bag resulted in 23.00 worth of food landing on the ground because of the bag being over packed. Called and told the manager what had happened and he apologized and told me to come back down and he would make it right, I explained that would be to late because my Husband had just a half hour lunch. Just kept repeating come back down I can’t I will never go to this drive thru again. Obviously they aren’t concerned about customer satisfaction or service, my hard earned money will be spent at a different food chain!
I moved to nevada from hawaii about a year ago, worked at wendys but I have no moved back home to hawaii. I’ve been trying to call and call and call for inhabit filed taxes yet because of the fact that you guys are always telling me to hold but hang up, or connect me with someone who sounds like they have no idea what their doing. How can I get my w2forms without so much trouble.
A particular Managers at this location, 4755 West Irlo Bronson Memorial Highway in Kissimmee, FL 34746,(407) 390-9632. On Sunday 4/05/2014 my daughter 16 years of age and also a new employee at this location, went to work at 11:30 am and was sent home for the lenght of her pants that was 2 inches of her ankle. My daughter was really upset and blames my hardship situation that she was sent home. Well obviously this manager might not have any kids and if she does, she has never show her kids any type of responsibility. I purchase her none skid, none slip shoes and give her the responsibility to buy the pants of her first pay check mean while to use what she has as uniform for her school to go to work. Reality how can a manager be so unfair, my daughter works behind the counter really and only schedule to work on weekends, the manager could of made arragements for her and keept her behind the counter all day. but thanks alot, Thanks to peolple like your self is that our your young kids now this days make the wrong decisions and treat other people with no respect. I will find out your name and I will post around.you need to be brought back to regular employee cause as a manager you have no skills. and by the way the day before my 16 year old daughter was good enough to stay working a 10.45 hour shift, cause the Wendys restaurant was short staff,
Wondering why the food service industry as a whole does not recognize does not address the fact that Celiac’s cannot digest wheat and wheat by-products without getting in my case (as well as others) extremely ill. I was at a Wendy’s ordered a double no bun and a salad no croutons. (but was given pecans that were dusted with wheat) when I asked if there would be a discount on my food because of the products I can’t eat but are in the cost of the price I pay, the answer was no, sorry. As it always is.
My question is why when it would be so easy to have a button that would take the cost of the bun out of the equation you have me pay for something I don’t get?
I just went to the drivethru at Wendy’s on Austin Peay Highway in Memphis, TN and I was very disappointed. I was told that I could only place one order per car. I asked why and was told “our system will not allow us to do it.” The system will allow you to place an order, but only one. I am confused. I left Wendy’s and went to Burger King.
I’ve been working at Wendy’s in Brookfield Connecticut for 5 months and I believe that some of the employees and management are prestigious and there isn’t any team work there. I only want to work and be happy. I was sent home by one of the managers today because I was asking a question and I’m very upset and hurt. I would like for someone to contact me from the corporate office please 267-601 XXXXX
Unbelievable!!!
In the 14 yrs that I have been going to the Wendy’s drive through located on 9301 N. Oak Trafficway (816) 420-8200 Store #00002698, I encountered the worst and outrageously foul customer service from the “manager” JOSH (so he claimed) when I called to just let them know that I received the wrong sandwich (but my salad was right). This young kid that claimed he was the “manager” told me that “oh, that’s so f’ing stupid” and hung up on me while calling me a b***h (not once, not twice but THREE times). When I called back the second time, I asked him if he really just said that to me and hung up, his response “we’re really busy and I don’t have time for your stupid f’ing s***” and hung up. I called back and advised him that I was going to file a complaint and he said something like “this is so f’ing stupid. I am sharing this experience because I am still shocked at the audacity and stupidity of this childish immature “manager???” in hopes of bringing awareness to all, treat people with respect. I only called just to let them know that my order was wrong, did not expect this kind of abuse from such an ill mannered and immature child.
Wanting to complement an exemply employee at Wendy’s Palmetto Park, and Judge Winikoff, at Boca Raton, Florida 33428, Hurgo Florvil, the Manager of this Wendy’s, as above, this Manager has been the best manager I have ever known.
As an example, there was a huge backlog of patrons waiting, and they were wanting to leave. The manager noticed this right away, and in a matter of minutes, he singularly cleared this problem, with a smile – the whole time. Since this time, I was in awe. I applaud him and should get some kind of reward. .
Thanks, Ron Schwartz,
I can tell from my recent experience with Wendys management,from the store level to the corporate level,that the effects of Dave’s absence have taken a toll.This is not the company he created nor would he be proud of what it has became.
Discussed with wendys in hays ks. The management is awful. I’ve been working at this wendys over 6 m onthes and I cannot quit fast enough. One of the shift managers is a disgusting excuse for a manager. She talks about all the employees, she has called them slits and other names. She should not be in a management position because managers should be leaders who show an attitude that represents your company. All she is representing is a nasty two faced attitude. A customer had come up to the counter, where I was working, and repeatedly asked if someone turned in her keys and phone. This manag err instead of helping her customer, proceeds to yell into the headset ” tell that f***ing XXXXXX im looking for her s***. If wendys really cared about their customers this little girl would not be there. Im taking this to the news.
I want to complement an employee of your Wendy’s Palmetto Park, and Judge Winikoff, at Boca Raton, Florida 33428. A supervisor, Kathleen Shaw, has been amazing in her job. She is the reason that this Wendy’s is extremely successful. My wife and I eat in this Wendy’s, daily. Debbie and I, and all the customers there, make this a warm atmosphere.
Kathleen is truly the best employee I have ever seen.
Thanks,
Ron Schwartz
561-702-XXXXX
I also used to work for Wendy’s! My issue didn’t come from management though. The trouble was that when I took the job I lived in the American State of Colorado. Now, in between my interview and my first day, the restaurant must have been relocated about 500 miles south as the only language that was spoken by employees was Spanish. I have worked in this type of environment before, however this was the first time that I was sure that remarks where being made about me that I was not entirely privy to since I haven’t mastered the language. The amount of isolationism I felt in 3 hours was greater then any other time I can recall. EVER. Needless to say I will be making the rounds through the internet to make sure they know how trashy it is to work for Wendy’s.
Bromley and Highway 85, Brighton Co
At3:45pm. I just came from the drive thur line at Wendy’s at Baseline and Ellsworth in Mesa,Az. The girl was not extremely pleasant, definitely felt like I was just a number that she was trying get me thru the process. But my main complaint was she gave me my diet coke first ( which is great!!!) This was even before I paid. The problem was I asked for a straw. She said it is in the bag. So I had to wait for some time, we ordered 8 other foods items. Meanwhile I just waiting ( as she was helping other orders ) I feel that when there is a larger order, and when a customer specifically asks for a straw; maybe they should be accommodated. Again I didn’t mind waiting for the food; I really wanted to drink while I was waiting. I asked my son if I could use one of his straws from his lunch bag. He had no problem accomidating me 🙂 I felt like I was a bother to to this girl. Looking forward to going to Arby’s with my husband who works in the local media here.
I to started work for wendys in tremonton utah, my firat day the store manager first words out of her mouth were “those nails have to go” no introduction nothing, I was scheduled for a 6hr shift watching videos and not once was offered something to drink. After about 3hr I asked if I could take a 10min break to stretch my legs and get something to eat, I was told NO. My second shift was the next day were I witnessed the store manager and her assistant being very rude to another new girl, after she had made a few mistakes they yelled at her and told her not to let it happen again, I was shocked at their rude behavior to someone who was new. Needless to say I did not return for another days work
Never work at Wendy’s. They are rude from management to owners
Wendy’s need to no how to move a little faster than what they been doing, they also need to cook their food well done. Wendy’s need to learn customers service because they are so rude n seem like they don’t no what to do……. It’s called fast food not slow cook so try to move faster please
Lake. Station, IN.
Paper in sandwiches instead of cheese.
Lettuce old;food cold.
No one caters to the customer. Person in charge
never came out to apologize or help remedy the
situation.
That was my second and last visit.
And my girls aren’t the only ones being sexually harrased..there’s others! The management team has scared them so bad where no-one wants to tell…sooo f****n sad!! East Side of Lorain…Colorado Ave. N Kansas! I’ve emailed corporate about the situation…no response!!! Way to go…..
I guess all Wendy’s sucks!!!! I have 2 daughters that works in Lorain County stores and they have been sexually harrased by managers, nobody does nothing!! They treat these girls ( not only mine) like s***!! When my girls reported the manager, they took away their hours! that sucks..it really show your workers u care about their wellbeing! Everyone on this site that’s leaving messages about being mistreated at Wendy’s…There’s an Organization call EEOEC!!!! File a complaint against their a**es, things will change. But as long as we sit and just complain,, nothing will ever get done! Good Luck!!
The wendys on 400 South in slc UT should be shut down the management team is terrible it is now March 2014 and I never received my 2013 W2 forms I’ve called more than 20 times to be put on hold by the general manager and hear them talk about their weekend. Then she face me the wrong number so I could receive my w2
I was an employee for Wendy’s on hwy 58 in Chattanooga TN and ever since I started a week ago the other employees are very rude to me and nobody wears gloves when touching food. They are always trying to be boss when they are not a boss. They accused me of putting bacon in the sink of dish water. And they took the bacon that was put in the sink and just washed it off and served it to the customersThey need to be wearing gloves and hair nets and they don’t do any of it. They are rude to customers and other employees. And not only that but I have been sick with a fever all day today and they still made me work while being sick. This Wendy’s needs to be shut down all together. Not only have they lost a great employee but also a great customer. I will never eat there again
The store in North Melbourne FL (Post Commons) is absolutely disgusting. No one washes their hands after coming from outside or from a different station. Bunch of rude employees especially their newest Shift Mgr. Everytime I visit that store, someone is always on his/her phone. They really don’t care about the customers, it’s all about the employees. Since they all just stand around and chit chat. I just wish someone from Corporate would just walk in and suprise visit this store. If this District Mgr doesnt care, then why is this store still open to the public? Shut it down, or atleast hire a crew that likes to succeed in custome service. That’s all Im saying
Im at Wendy’s in ford city mall. I swear everytime I give them a chance they always let me down this is the slowest one out of all the Wendy’s ive ever been to in my 33 years on this planet I hate this location. 6 people working in the back but no one is moving any food. every two min is a different person from the staff is coming out use the bathroom. somebody needs to do something about this. glad I wasn’t on my lunch break at work or my whole lunch break be over before I even got my food. two thumbs down this location to slow too slow.
Interesting that you wouldn’t post my being charged a different amount than posted at the Mt. Pleasant, Michigan Wendys.
Ordered a meal at the Wendy’s drive through in ‘Bayers Lake,Nova Scotia,Canada’ this evening at 8:30pm.
Told the young girl at the speaker what I wanted.When she went to tell me the total,the price was double what it should have been (she thought I said 2 means but I only said 1)
I asked her why the price was double,she replied “you ordered 2 meals” I replied “No I ordered 1meal” and then also went to confirm what meal it was that I ordered just to be sure and half way through speaking she cuts me off and says “just drive through” in a super rude voice.Then when I go to pay,she makes no eye contact and SLAMS the window shut after I received my change.
I just want Wendy’s Corp to know that because of that employee working the drive through speaker at that Wendy’s location,Wendy’s will never get any of my hard earned money EVER again.Im sure McDonald’s will be happy to have my business.
Thanks.
Malcolm Kennedy
I was just at the Wendy’s in my hometown of Cheyenne, WY and ordered my normal half size BLT Cobb salad. I love this salad and now I was told that this is the last week for them. It really makes me made because all of the other salads have nuts in the and they are not taking into consideration the people who may be allergic to nuts as I am. The only salad I will be able to eat there is the Garden Salad. Well Wendy’s you just lost my business and I am very disappointed that you do not take into consideration the people who have allergies.
I am also allergic to onions and they made me do the dishes with onions in the sink. I was working for them and quit today because of the way they treat other people. Including myself
the nuts are not in the salad they are in little bags you do have the option to tell them what you do not want in it and they will not give it to you…
As an employee of Wendys I must inform you that any salad that has nuts like pecans or cashews on it is not made or served with nuts anywhere on or near it. Nuts are included with the salad but in a separate package just like the croutons and dressings. I will agree that the Cobb salad was my favorite too. Sad to see it go.
Hello, I am a student from Levey Middle School, who is doing a Science Project on fast food restaurants ice. I wanted to ask some questions about your ice such as…
1.) How many times do you clean your ice making units?
2.) How do you handle the ice on the daily basis?
3.) Do you ever test your ice for impurities?
4.) Have any customers ever complained about the ice?
i do not know about at all stores but at my store we do not clean the inside of the ice machines, we use a scoop to get the ice out of it, we have never tested our ice for anything. and also last but def not least in fast food there is complaints about any and everything… from ice to how we make and serve our food… for example i had a customer tell me that they think the ice taste like cardboard,
Hi, I frequent your Wendy’s on Diamond Hill Rd In Woonsocket, ri. I have a complaint that the buns used are already stale and also that the chicken sandwich is just a bun and a piece of chicken. Nothing else on the sandwich. One good thing, the place is spotless.
I have never complained about a Wendy’s restaurant before, but I just came home from the Wendy’s on Ross Clark Circle in Dothan, Alabama, and I feel I must express my bad feelings. I sincerely doubt I will be eating at this location anytime soon. I have never before, in a fast food restaurant, been given food that sat under the “heat lamp” until it was as dry an unappetizing as the food I was just given. I understand I came in after a busy lunch time rush, But come on Wendy, serve your customers some fresh food. Please don’t serve a customer something that you would not want yourself.
Today i had a amazing meal at the wendys on 161 columbus ohio I walk in and before i wiped my shoes off i was greeted my this nice worker there (he was black ) I walked up got my meal and what dose he do he takes my meal for me and sits it on the table. He made me feel like a king. With my meal i got some of your fries and i needed ketchup.. he must of read my mind because he already had it on the table before i could blink… During the meal my mother spilled some ketchup on her brand new white shirt and you know how that stains and that guy noticed it and got her a wet paper towel to clean it up it was still stained…. for cupple minutes i did not see him then he came back with some sparkling water that he bought and out comes the stain… during my meal i seen him going around picking up trash and helping the handy caps with the order and at the same time he had the people giggling so hard.. you will see me back in that wendy’s if u make me feel like a king theres no getting me away …
Wendys charges for cheese . then asks if you want cheese on your burger…that’s cheating…..fix it.
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I have a complaint about the liberty wendys, my daughter who is 17 was just hired about three wks ag, since her first day of working there my daughter would come home after her shift and as parents do I asked how was your day/night. She was very upset said that the staff there and manager are very unprofesianal and that theres no teamwork. being that this was my daughters first job I told her to hang in there. Needless to say today 2/14/14 she had contacted me upset from work manger is disrespectful cursing at her throwing nuggets back in to deep fyer and splashed upon her. other co workers there swearing and because e she was the new kid on the block belittling her blaming her for all mistakes ect. there is a lot more to complain about and iam very upset with this situation something must be done or I will have to take further action . someone from cooperate needs to go in this wendys and see and hear what is going on. my daughter quit and this is why this wendys cannot keep staff always hiring because the treatment a new comer is getting.please feel free to email me back.
I had the same problem at the one on hwy 58 in Chattanooga TN I was a newbie and I got blamed for everything and nobody acted like they cared when I got sick
And have been all day
I know how you feel. My experience as an employee was terrible. I was burned by the grease by another employee. I was yelled at by three managers over doing my job. It was very busy and im dropping fries and getting orders . This assistant manager who has given me hell the whole time starts yelling saying im moving to slow. Then another manager comes over and tells me I need to get my act together. I said ok and continued doing what I was doing. I guess the other manager got mad and brought in the general manager. He goes on and tries to send me home. I continued my shift and went home. I worked a few more days. Then I called for the new schedule and they had me off for two weeks again. Then they didn’t inform me that they went from our pay cards to paper checks so I went three weeks with no pay. I went in to receive my check abd they said nothing about the schedule. I went in again without my kids to have paperwork filled out to find out I was terminated. But the funny thing is there is no report, letter of termination, and I was told they would send my check. They haven’t sent me my check and seperation notice. The manager who told me I was terminated wasn’t even there the night the three managers were yelling at me. Last time I checked for all that mess im wasn’t worth it. A job that doesn’t give you enough hours, pay, and will work you for the time you start to time you leave isn’t cool. Then it’s bad because I was never clocked out when it was time to. I got off at 8:30 and I have to catch two buses to get home. I have to get on the 8:36 Bus because if I miss that the next one doesn’t come until 9. I would get home at midnight. I have two small children and am a full time student. They just did me real dirty. This is the Wendy’s on Shelby lane in East Point, Georgia
Hi I’m Denise and I.have a friend that works at wends and I must say they are poorly ran and they literally slaves their workers they made him drive to work on bad icy snowy roads and told him if he didn’t come to work he wouldn’t have a job its like picking between life and death! ! Wendy’s suck and I’m proudly to say if anything is not improve on how this supposed to be buis is ran u will hear from me with a attorney present! !! The food is awful,nasty restaurant, employees rude,and so is management !!! Thanks in. advance try to treat your workers better!!! Wendy’s in Greenwood SC
the store address is 4051 Millenia Blvd, Orlando, FL 32839
I paid $ 29.77 for 3 triple baconaters with no cheese or mayo , and only ( received 2 double bacon cheeseburgers with mayo) . I was over charged , and I didn’t get the food I ordered. I think I should get a refund at the very least. Gary was the cashier, and joyce was the host. I called the store at 407-370-6702. Gary told us we lied about our order and that my son told him every thing was OK when he left with the food. Is this how you treat your customers? My phone number is 407-855-XXXXX; please call me for a solution. I have never been treated this bad by a manager, and he wouldn’t even give me his last name. I will not ever buy food from this store again.
sitting at home craving some fries. went to another fast food, because they had wedege fries. the place was dirty and nasty behind the counter. so I left, went down the street to wendy’s. Ordered large fries, first she looked at me without welcoming expression. Gave me my order an(surprisingly) with a smile and said be careful its hot. long story short; begin to eat fries and they taste of old grease aaaaaaaand looked as wilted. This wendy’s is on Harrisburg Pk, southwest columbus ohio. Had cleaned this place up once but cant keep help.
Dear Wendy’s :
Friday 31 of January I stopped at your restaurant in Titusville, Fla. and bought a single, two hours later I was sick throwing up diarrhea, and a stomach ace like some one punched me there. I am just writing to you to let you know, in case someone else has had the same experience. I am not looking for any thing I just thought You would want to know in case you have received other emails about this , thank you.
I am employed with the Wendy’s located at 1721 Sam Rittenburg Blvd, Charleston SC, 29414; I went to another Wendy’s which is located on Rivers Ave on my day to get something to eat and I will never go back there even for a drink of water. I ordered the Asiago Combo…I was not asked what type of dink or what kind of chicken I wanted even though I told the cashier what I had wanted. Yet she didn’t ring up none of it. I received a home style chicken when I asked for spicy not only that i had 1 piece of bacon on my sandwich. I also ordered a 4-pc nugget kids meal nothing was fresh. im pretty sure the food was sitting under the lights for longer than what they were suppose to. When my sandwich was made over the chicken tasted like it was cook in very old grease and I knew it was because I had grease from the chicken all in the wrapping paper and the grease was just about black. My drinks were strawberry lemonade and it tasted like cold medicine. I was very unsatisfied and I will never go back to that wendy’s located on 4113 Rivers Ave
North Charleston, SC 29405.
Hello everyone, I am from upstate New York. Wendy’s has been one of my favorite fast food restaurant so as McDonald’s. However McDonalds is making me think again to not want to eat there anymore because of lack communication, meals are too dry, always gave me the wrong food n asked specifically what I wanted, so now I am not liking McDonald’s n trying to stay away from there. Maybe it’s probably because people up here sucks at ordering n unhappy working there suddenly takes it on the customers. Hawaii where I moved from was great. Now Wendy’s was one of my fav restaurant I go all the time, but it disappoint me that how the employees at the Watertown New York (Salmon Run Mall) was very rude and showing angry expressions when my husband I were trying to order our meals, now my husband gets dizzy, headaches, and don’t feel good when it’s time for dinner. He is in the military active duty proud to be in the service for our country n this is how we get treated by people, always rude and upset for no reason. There were two employees, one was horrible (black n little old lady n needs to retire an the other lady she is white, was pretty much grumpy n no smiles on there faces) so I was little upset n unhappy how they treated me n my husband. The little old lady wanted to call the security which I haven’t said or done nothing wrong. Anyways if you want Wendy’s Franchise going, you might want to shape up n hire nice employees, I don’t want to end up having my own kids go through with what I went through. They will love Wendy’s one day just like me, but someday they will realize how the employees can be rude n disrespectful to the customers. Good luck Wendy’s.
I still haven’t heard from you. Seems like i wasn’t going to get a respond. That’s not good for business either . Yo should at least have the courteous. to acknowledge me .Sounds likeyou have problems with rude uncaring employees including management .
I make mistake on the store location it was Knox Abbott Dr. Cayce S.C.C
On monday dec.23 2013at 3;50p.m. Went thru the drive thru. the girl made us wait a few minutes before she got our order 2 frosty shakes chocolate ones. No how are nor thank u we were told to pull up. The was one vechicle ahead of us. After waiting almost eight minutes we inside and guess what they were sitting in the front counter the employee piinted to them . Two shakes 10 minutes Really? Rude very unproffessional. emplyees and not busy. So i would like to know why the black employees were rude is it because we are white? Location Charleston Hwy. Cayce S.C. i have been in the food industry and i would of been terminated if i treated customers like ur employees treated us. Customers r how u make money and keep repeat. customers .I can assure u that i will not be a wendys customer anymore .So mad that i threw my shake away it was on the counter where another lady was laying all over the counter who wants to drink after that lady was breathing over them.
Sunday 12/22/13 walked into Wendy’s at 1:32 p.m. walked out at 1:15 p.m. waiting in line for a take out order. Only one person waiting on people. The drive thru was so backed up you couldn’t get into the lot at times. Manager Jeral doing nothing to provide better customer service. This was the last time I will ever stop at a Wendy’s anywhere!
The management of the store is so unprofessional and poorly run.
Store #00001655 located 153 E. Swedesford Road Exton, PA.
My complaint is that the St. Roberts, Missouri Wendys has horrid managers, my sister comes home almost everyday very upset on how she was treated at work! Employees also have been treating her badly too!!!! this wendys needs a serious shape up on management because they are doing nothing. I wont even eat there anymore because of they way they treat people these managers and some of the employees. cooperate needs to fix this! St. Roberts, Missouri wendys SUCKS!
Hello my name is Tom Kotrotsos and I’m sending this email in regards to a possible new Wendy’s location . My family and I own a successful restaurant in Torrance California . My family and I have been in business for over 30 years and are planning to retire. Our location is on a hard corner with a drive thru. We feel this would be a perfect location for a new Wendy’s . For further information please feel free to reply to my email at BurgersXXXX@hotmail.com or you can call me at (310) 308-XXXXX. Thank you.
What is the norm for breaks when working 8-12 hour shifts. Iwas working from 2-12:30 & only got 1- 30 minute break every day. Yesterday i went in at 2, they made me take a break at 3, then the 9 hours without any break. That isn’t right, & you know that. We are not slaves just normal people wanting to work. People would stay working at Wendys if they got treated right. Working on those floors without any mats is killing my back. I thought there was a law for breaks every few hours & to be mats where you stand. If you want good help that stays, you have to treat the workers like people, not robots. I work at the Bethany. Mo. store.
I’m a manager at a wendys in Washington and I’m appalled. Your manager should be FIRED! 30 MINS for 8 hours. That is really messed up. I feel for you hun. Hope things were corrected for you.
being a truck driver i have noticed the quility of the food in truck stop wendys has gone down seems like the food is over cooked or just left out longer it seems to be cold alot im going to stop eating in truck stop wendys
I’m very disappointed with the Wendy’s in north Olmsted Ohio on Lorain road. I have never had a problem with them until about a month ago. They overcharged me 3 dollars on my large fry so I call the location to see if they could do anything, and I understand that the manager can’t do any refund or anything but when she takes my name and number an says she will call me back, I DO EXPECT A CALL BACK. It has been a month. I go through that drive thru again and another manager asked me I I would like to buy frost coupons for a at and told me word to word “they never expire” and look it here they do expire. I will never be going back to Wendy’s again and I would like to be contacted. Thank you.
~Jennifer H
I emailed one of your stores a concern but have no way to copy and paste it, if you could email me back I could forward the message. Thank you
Lyle
I guess when your served raw chicken and are sick for two days, no one at corporate cares. Complained to manager and they made me fill out a form. No dinner in return for the dollars spent, no refund. No mention of anything. No follow up call, nothing. So now days I guess you can pull through a drive thru and order food, pay. Get half way home, bight into raw food ( not just pink in the middle, RAW), turn around go in and return it, only to get no dinner, no refund, nothing. I had to get in my car and go and pay for dinner elsewhere. What a deal… totally blew my mind on customer service! Wow… shocked…
I just drove through the Wendy’s drive threw at 1344 Eastern Ave. Essex Md. 21221. I purchased food for the family, the burgers are so dried out, the Fries are not fresh, it seems like this food has been sitting for a long period of time, at this time I believe someone needs to contact that store and inform them the importance of serving fresh food, not food that has been sitting for long periods of time, who wants to spend there money for food that is so dried out.