Dave Thomas, founder of Wendy’s, loved the KewPee Burgers so much, he decided to make a similar restaurant chain.
Wendy’s Old Fashioned Hamburgers was founded in 1969 in Columbus, Ohio. Thomas named the restaurant after his fourth child, Melinda Lou “Wendy” Thomas. The chain features square hamburger patties and Frosties, which are milkshakes thickened with starch. Thomas liked the idea of square burgers that stuck out from the bun. He believed customers would be impressed with the quality of the meat they could see. 
In 1970, Thomas opened a second location in Columbus. This location would add the first modern drive-thru window in 1971 that used speakers, rather than waitress on rollerskates.
In 1972, the first franchise is sold.
By 1976, there are 500 restaurants and the company goes public on the NASDAQ under the ticker symbol: WEN.
In 1978, the 1000th location opens.
In 1979, Wendy’s was the first chain to introduce a salad bar.
By 1983, there are 2500 locations.
In 1985, the company merges with Tim Hortons.
By 1987, there are 5000 locations.
In 2002, founder Dave Thomas dies.
In 2006, the company headquarters is moved to Dublin, Ohio, where they remain today. 
In 2008, the company merged with Triac, owner of Arby’s.
In 2011, the company sold its majority share of Arby’s to the Roark Capital Group due to lackluster sales. The company continues to hold an 18.5% interest in Arby’s.
In 2014, the company decided to close all locations in Russia and begin doing business in India instead, with the first restaurant being located in Gurgaon.
On May 26, 2016, the company announced that Todd Penegor would replace Emil Brolick as CEO and President. Gunther Plosch will succeed Penegor as CFO.
In July of 2016, Wendy’s warned customers that their computer system had been hacked and that customers debit card and credit card information was stolen from approximately 1,025 of their restaurants located in the US.
The company is beta-testing a meatless burger made from black beans in an attempt to lure in vegan and vegetarian customers.
In January of 2018, the company announced the opening of their 500th international location in Guatemala City, Guatemala.
Today, Wendy’s is the third largest hamburger fast food chain in the world with nearly 7000 restaurants worldwide.
Still waiting for my w-2 forms from the wendys in madison heights mi. Store 2803. I got w-2 forms mailed from boston ma. yesterday. when an I going to get them.
You have some nerve selling disgusting baked potatoes I wouldn’t even give to an animal. This was my 3rd and final time at Wendy’s.. the potatoes are shriveled to a ball- absolutely should be ashamed .
i worked at store # 503 in scottsboro Alabama,and there are several managers that will not ring orders up and are pocketing hundreds of dollars daily..this corporation is trash.
I am absolutely appalled at our treatment at Wendy’s on 12221 Jefferson Ave in Newport News. Went threw the drive threw ordered two Jr. bacon cheeseburgers and $5 double bacon bag. On way home we found there was NO bacon on the Jr’s. when we came back…less than 6 mins we were told that we took the bacon off and she would know because she made them. Now if she would have opened them -it would have been clearly obvious that there was never bacon to begin with. We never received a receipt. This pink shirt no name tag wearing nasty girl had the audacity to insinuate us and imply that we wanted something for free. I am going to make sure every city working I come across hears about this and to think again about spending their money at this store. Never again will I ever spend money at this store that allows their employees to talk to customers in such a insulting manner.
I DID NOT GET A RECEIPT TO GIVE YOU DETAILS. THIS IS TWICE NOW SINCE YOU HAVE HAD PROMOTION FOR 2 FOR $5 DAVE’S SINGLE BURGER THAT I HAVE ORDERED AT THE QUEENSBURY , NY LOCATION AND HAVE HAD TO TELL THEM THAT THE PRICE IS 2 FOR $5 WHICH IS ON THEIR ADVERTISED SIGN. WHEN I ASKED THE GIRL AT WINDOW WHY IT WAS NOT PROGRAMED INTO COMPUTER, SHE SAID THAT IS THE WAY THEY DO IT. JUST WANTED TO KNOW IF CORPORATE KNOWS ABOUT THIS AND IS SOMEONE TRYING TO SKIM EXTRA $$ AFTER RERINGING ORDER FOR THOSE WHO ARE SO BUSY AND DON’T REALIZE THAT THEY MAY HAVE PAID $11 + FOR $5.35 DEAL. I TOLD THE GIRL IT SHOULD BE PROGRAMMED DURING PROMO IN REGISTER AND WAS NOT RIGHT TO DO THAT TO PEOPLE. I NORMALLY DON’T COMPLAIN ABOUR YOUR CORPORATION, BUT THOUGHT YOU MAY WANT TO KNOW ABOUT THIS. PLEASE DO NOT GIVE MY EMAIL TO ANYONE IN QUEENSBURY STORE. THANK YOU,SHARON
I’m very pissed off I went to Wendy’s on Lapalco in marrero la omg I’m headed to my lawyer office now my salad was molded they very damm rude and everything that’s goes with the salad I didn’t have law suit I wish I can post pictures
I live in Union, mo. 63084. At this time we have a mcdonalds, dairy queen, burger king , hardeys taco bell, sonic, jack in the box, and arbys. We are in desperate need of a decent fast food chain such as Wendys. We are located right off of a major highway (44). Our town is the county seat for franklin county and we are growing in bounds and leaps. Wendys is our favorite restaurant ut the closest one is hours away. PLEASE PLEASE consider opening a Wendys in our town. Thank you so much for your time. Joyce Kinder
I’m really fed up with the local Wendy’s at 917 South Washington in Holland, Michigan. The service at the drive thru leaves a lot to be desired. Last week, I got home and discovered no dipping sauces for the chicken nuggets I had ordered. Now, tonight I get there with six cars ahead of me, so I knew it was going to be a long wait. While sitting there, I counted at least five other cars give up and pull of line and leave. I finally got to order and thought things were going to improve, but alas, when I got to the pick-up window, they asked me to pull ahead and wait because the nuggets I had ordered were going to take another minute or so. So I pulled ahead and waited and waited…I counted at least nine sets of headlights pull up to the pick-up window behind me and get their orders. I finally gave up and got out of my car with my crutches, in the rain and went inside the restaurant to get my food. With no apologies or anything, they saw me at the end of their counter and hurried to put my order together and handed it to me. (By the way, they again forgot the dipping sauce in one of the three orders I had ordered.)
What I can’t believe, is that Wendy’s is building a new restaurant just down he road from this one. If they wanted more sales, they should concentrate on the service versus spending money on a new facility.
I guess people are more likely to complain than to compliment. For ‘fast food” Wendy’s is above par. I own McDonald’s stock but when I want the type of fast food Wendy’s offers that is my “value” choice. Every outlet has an off day – they are at the mercy of their help. Tonight (11/20/19) a visit to the E. Broad St. location in Wendy’s to feed my grandchldren was fine. A little slow but the burgers were hot off the griddle.
On the night of 10-31-2019 I sent my son to Wendy’s for my family’s dinner . Mistake !!! He arrived around 9 pm and waited approx 40 mins for his order . Ppl were being given food that ordered after him. He asked why , and got laughed at . Once he got the food , 30-40 mins after ordering it was missing food. It was missing 2 sandwiches , a fry and a frosty . He called me I told him forget it . Get your money back ! He asked for his money back . He was refused !! The manager on duty said the money CAN NOT be refunded. The manager called someone he said was the district manager on his cell phone n handed the phone to my son. Whoever it was on the phone was silent. My son said hello ? Hello ? How are you? The person said hi .. and my son said what our problem was and we want the money back. Meanwhile , it’s been about 45-50 mins total now . The person said it’s not allowed . I personally don’t even think it was a manager . And why couldn’t my money be refunded ? I spent 45$ on cold , missing food ! They fixed the order and give us the 2 sandwiches they missed n it was closing time so they were locking the doors. So … he can’t home w 45$ worth of cold food I didn’t even want ! Oh .. and my burger was supposed to be no cheese. I seen they literally scraped the cheese off instead of making a new one. I’ll never return!!!
I Do Have A Concern About The Wendy’s Corporation In Todays Era! My Concern Is Simple – As We Approach Veterans Day, PLEASE Tell Me JUST Why Is It That McDonald’s Fast Food Company & KFC Offer Military & Vets Discounts AND Wendy’s DO NOT? Was Someone Not Allow Or Unable To Serve Our Great Nation Inside The Wendy’s Corporation Or What? Because I Do Not Want To Believe That This Company Do Not Honor Those Who Are Serving Or Has Served Our Great Nation In The Past? Additionally, Thanks For Allow Me To Provide A Comment, But I Know Your Corporation Stands With Our Soldiers, Sailors, Airman, Marines, Coast Guard & First Responders!
I’m here to complain about one of the managers who works at Wendy’s in Johnstown,NY. His name is Mitchell Yerry. He was working night time shifts but stopped and is only working day time shifts. Well I was told by a friend of mine who’s dating one of my coworkers that Mitch was talking poorly about me behind my back. He called me a dyke and talk about how slow I am and what not. I want something done about this. This uncalled for and its harassment and bullying. And I’m currently 14 weeks pregnant and I was told that my hours are being cut because of me being pregnant!
The harrison ohio location is starting to get worse and worse went in the other night to get my family food waited 35 minutes just to get home food was cold and then on top of that.4 of our sandwiches was wrong and not to mention the hair that was in 2 of them and the fryer food was gross and cold and we was missing food when i called and finally talked to someone they blamed me and said it was probably my hair and hung up on me i didnt spend 42.00 dollars on dinner there not to be able to eat it and got hung up on never going back there
Caught on 280 HWY. traffic, trying to get my elderly Mother a McDonald’s, but saw White female, over weight, white employee specifically asked “DO I WANT MY RECEIPT?” Wendy’s $5.00 Special Meal. Pulled in ordered two.
The employee had that look, I thought nothing of it. Called bank, and now it is $15.00 plus tax! Skimming your restaurant is a crime. I bragged about $5.00 each, only to get ripped off! Never going back, telling everyone on social media!
My mom is on fixed income, you ripped off a 79 year old lady, way to go.She lives a rocks throw! I want the employee caught, to pay Mom back, $5.00 plus tax!
I once believed in the founder’s view of his dream for Wendy’s and his work with children and community programs.
However,
Recently I discovered that the company policy for a safe being short at closing must be rectified before leaving for the night.
To do this..the employees must take money from their own pocket to balance the safe nightly.
So this means that the mother who is down to her last few dollars til next payday must give what she has to balance safe. The young high school man or woman trying to save for a car or college because they are learning responsibilities and growing up must also but most times don’t have it and can’t contribute leaves the burden to the manager on duty. The hard working mother or father who has just enough to cover diapers, food, milk and gas.
I don’t see the fairness for someone to have to balance the safe for morning crew. If that safe is off $60 from daily sales all day..then $60 has come out of pocket from the night manager leaving them broke. Think about this..if for several times a week they or anyone else has to cover this offset..wether it be $5 or $75 or even more…to make your employees cover the expense is bullshit. Taking it out of their paycheck is bullshit. I sometimes wonder if Dave was alive how he would feel knowing his belief and beloved company treats the employees this way.
Even sadder to know most places are doing this as well. If drawer is short it comes out of your pay and three times your fired.
There is got to be another way to rectify the shortages than taking it from the kids who are trying to make a living.
I don’t understand why companies are doing this it’s wrong. Just wrong
I went to Wendy’s for lunch
Got the food & drink. Come to find out that one of the drinks had plastic from the straw floating in it . By this Rhine more than half of the drink was gone. My mom was drinking out of the cup I’m speaking about.she noticed it when she says something was stuck in her throat. I’m very appalled you this! If something happens to my mombecause of a drink, I will never forgive this company. And I will sue them for compensation. I thought plastic states was banned already. Please comply, get in touch with me. I have called your corporate office and have a case and I will seek an attorney.
Most disgusting place a person could eat. I wouldn’t go to a Wendy’s if it was the last place on earth to get a meal. My burger had so much mayo and ketchup on it they were pouring out the side. The bacon wasn’t even cooked completely. The texture of the meat is bad also. Bad place to eat!
Monday, August 26th at 3:25pm I visited the Wendy’s located at 37794 S Gratiot Ave, Clinton Township,MI.(Store #336) I ordered two 10 piece spicy nuggets and a spicy chicken sandwich. I asked could I have a food dropped fresh and cashier said sure. Once she informed the cooks I wanted my food cooked to order the gentleman wearing a black shirt stated everything is fresh in his store and he would bet his paycheck and mine and loudly stated he was sure his paycheck was much more than mine. At this time I left the store. I believe his name was Jeron.
The manger at you all restaurant by the name of Ciara Botkins shouldn’t be working there has a very nasty attitude even when they’re wrong….won’t acknowledge it either or apologize….if people are that miserable they should just quit…
Can not email them it takes you to a wendys customer survey site and will not let you to pass the first page. Called the above number and have been on hold for over 30 minutes. Worse customer service ever. Local Wendys will not even answer their phone and we get the message this number does not have voice mail. Guess will just report to BBB. ugh.
The rudest people at Wendy’s Top of The World Ocala, to be blunt the last two salads my husband came home with have been awful,since when does a southwestern salad come with ranch dressing??? when i tried explaining the chicken in this salad was way too spicy and they kept saying it was the dressing,when I tried to explain the dressing wasn’t on the salad and it was ranch,the so called manager said WHATEVER…..and hung up….
Attention: I’m Carolyn Braun, Age 72 at Hays Ks 67601. An issue needs to be brought to your attention, on Saturday August 10th 2019 at 1:00 pm I fell at Wendy’s on 1800 S Vine St., Hays, Ks 67601. The floor was very wet and greasy, just as I came in the north entrance I fell, several people saw me fall. The Manager said there was nothing they could do about it, very uncaring, could have cared less somebody had fallen in his store and never even took my name. It happened around 1:00pm. We went their for lunch couldn’t standup because the floor was so slippery, wet, and greasy I was afraid I would fall again so I made my way to the south entrance to be picked up. We decided to leave and get lunch another place. The floor was extremely wet and greasy to slick to stand on there were no red(orange) cones out to let people know to be careful, that’s a violation of OSHA, in fact the whole floor of Wendy’s had been scrubbed and was extremely wet and greasy. This should have been done at night when your closed, so it would have a chance to dry and be safe for people to walk on. I fell on the floor and it really shook me up to the point I’m writing this letter. It could have been really bad. A lot of elderly people eat their and they need to know it’s a safe place to go and eat and not have to worry about falling or breaking a hip or leg. You really need to bring this to their attention, a hip or leg could have got broken. I worked for Walmart 25 yrs and it was serious whenever something was spilled. I hope you take action on this and make your place safe for people to go eat. Remember it’s a violation of OSHA when things aren’t safe. Thankyou Carolyn Braun. Age 72, Hays Ks 67601. store 1800 s Vine Hays Ks 67601 785 625 XXXX
I wanted to let you know that there is something that they can do. There is an open and obvious and since there were no cones or signs that the floor was wet/greasy/slippery they are liable for your safety. They have insurance and I am dealing with a fall I had here in my city and it was outside. I don’t know what on earth they use on their floors but it blows my mind the negligence involved as to why they don’t change floor cleaners.
Worst Wendys is in minneapolis 1251 Industrial Blvd 55413. THIS PLACE is far the worst I been at. Manager was just obnoxious, rude, annoying. Place was dirty bathroom has no mirror. Trays are not even clean. This was flat out dirty this location. Everytime I come here always something they mess up I notice the meat is undercook, fries are not even fresh. I WILL NOT RECOMMEND THIS PLACE
To whom it may concern I just pulled up at Wendy’s in Berea Ky at 9:35 and the lady came on the speaker was very polite at first I proceeded with my order and the. Looked at the screen to make sure it was correct I wasn’t finished ordering and I told the lady that what was on the screen wasn’t what I had ordered and she proceeded with a smart attitude and said and I quote ma’am what’s on the screen doesn’t have anything to do with your order I said I was just making sure and she again said what was on the screen had nothing to do with my order and then she goes can I get you something else I said I’m still looking and she repeated can I get you something else by then she had raised her tone and I finally said never mind cancel the order and I did call her a name that was my bad but when I say I’m still looking then give me time please my phone number is(859) 314-XXXX and name is Debbie
I will no longer purchase Wendy’s products, its CEO-Peltz is a Trump supporter!
Had my worst experience at a Wendy’s Restaurant last night, in Easton Pennsylvania. I Purchased two meals, one for my wife and the other for myself. I placed my order at 7:05pm, the sandwiches came out fairly quick and then they just sat on the counter till 7:26pm. The hold up I was told was that the fries were backlogged. Really 21 minutes for fries! We are talking a hamburger joint here folks, this is all they make! I voiced my complaint to the cashier and all I received were apologies. NO COMPENSATION, no refund, no “next visit your meals are on us,” NOTHING. No member of management to make this terrible experience into a positive! I always loved Wendy’s but now I have to rethink that!
My bank account was hacked by Wendys. Now I have two charges out of my account for over $50.00. I did not make them I’ve went to my bank, had to cancel my debit card and have to wait 7-10 days to get a new one. This is so inconvinent and unbelievable they don’t have better security.
Had a disgusting experience at Wendy’s 2716 Nolana Ave McAllen, TX 78504. I picked up some burgers, baked potatoes, chili, and two salads. One of the salads was Berry Burst Chicken Salad. Half way through the salad my daughter spits out something chewy. IT WAS A CHEWED GUM!! IN THE SALAD!! I called all pissed off to complain and the general manager says, “My employees are not allowed to chew gum.” When has that EVER stopped employees from chewing gum!!! “I prepared the salads myself this morning,” as if I’m lying! I for sure didn’t put that gum in there! I told her I wasn’t complaining to get a refund or free food cause for sure I’m not getting food from there EVER AGAIN!! I just want corporate to be aware of what’s going on and managers to take responsibility and to stop being so ignorant! Gross!! That gum was probably full of germs and bacteria!
Just had the worst lunch experience of my life you guys should just shut down the Wendy’s on eureka road Taylor Michigan they are literally the worst of your chain took them 45 min to make 3 biggie bags and then when I get back to work I look and my fries arnt even in a bag just dumped a hand full of frys in the whole bag and low and behold because I’m starving they forgot the nuggets to this place is a joke and I want to be reimbursed for my food and the hour of my life that was wasted !
We just visited Hays, Kansas Wendy’s. It is the filthiest one I have ever been to. Disgusting trash everywhere outside with overflowing trash. Inside filthy to with a 5″ spill of drinks by the ordering kiosks. Old food on the floors and bathrooms equally disgusting. Will never return here and seriously thinking of notifying the health department so people don’t catch something, I don’t know who the manager is but need to be replaced!
I went to the Wendy’s in Tyler, TX on Loop 323 at 10:30 AM on 7/1/19 there were 3 of us and we stood at the counter waiting for 5 min n no one was in sight or came so at that point we began saying, “hello is anyone available” when a young African American man came out looked at us an walked away telling another employee “it’s some crackers up there” no one ever came to the counter so of course we left. I called the store to speak with the manager and held for 11 min on the phone all the while I could hear her laughing and having a personal conversation in the background. She finally came to the phone and asked, “what did you need”? I told her the experience I had and she said, “what time did it happen” I told her and she said, “oh I was not here I was at the bank”. She sat there in silence and I asked, “seriously no apology, no explanation of how we were treated”. I hung up and tried calling the complaint line just to hold for 18 min before hanging up. I am seeking an attorney at this point, but it should have never made it that far. I should have been offered an apology and some actual concern and I would have washed my hands of it and moved on. I will NEVER eat at another Wendy’s again!
I ordered a pecan salad from the drive-thru and when I pulled up to check my bag, the pecans were not in there. I went inside to ask for them and was told that they were out of them. Now, if you know that you are out of something, you should let the customer know. This was a pecan salad I order and you don’t have pecans! Did they think I wasn’t going to notice? Of course, I asked for my money back. I can not deal with incompetence.
i’ve always luv’d this place until tonight the girls waiting on me were black, they were obnoxious, rude and i had to blow my horn to get them to give me my credit card….i saw how filthy the place was and it almost made me throw up i emailed my bank because i don’t trust them they withheld my card too long….i will NEVER return to this location again….they don’t wear gloves in this place and i believe this is required by osha pure rudeness and disgustingly filthy
I go to Wendy’s in Barnesville Ohio often until about a month ago. I had a survey receipt that I filled out and took it in to Wendy’s. They were busy and I gave her the receipt and ordered a spicy chicken sandwich and it said on the receipt that I could either get a free Dave’s sandwich or a chicken sandwich. I ordered a Dave’s burger to be the free sandwich. The clerk could not get it to go through and then the manager (Rose) said you have to order two of the same sandwich and that is not the way it is stated on the receipt. By this time the people were out the door waiting and only one register was open and it was lunch time. I finally told her fine and ordered to burgers. One at regular price and the other one free. I was so upset and have not been back. It states on the receipt that when you buy a premium sandwich you get either a free Dave’s burger or chicken sandwich. I have not been back and will not go back. That manager was rude and not one bit nice. Sorry to complain but I did the survey again and told them about the incident and did not get a reply back. Thanks for letting me vent.
On June 22, 2019, my mother, daughter and I visited the Wendy’s in New Lenox, IL. It was the worst experience I have had at a Wendy’s. Not only did our order not come out correctly, my mother never got her Crispy Chicken BLT, the cashier could not figure out what a Senior DeCaf was (decaf coffee by the way), he was not equipped to handle the register and front end by himself (as there was a huge backup and other customers where not getting their orders correctly). Yeah some of the other employees -1 other person was working the drive thru (which was backed up on and off) and one other employee (while two others were standing around) worked the grill but when we paid with a large bill, the cashier had to look for the Manager who was not up front but in the back on the phone. When she did arrive up front, she just signed in to give us change and continued her phone call (it seemed that she needed to find more employees) and never acknowledged us or the cashier. She ran right back to the back of the store and never even tried to help the cashier or check that the other employees were not just standing around. The worst thing about this Wendy’s store in New Lenox, IL was that it was disgusting and filthy. Two of the three waste cans were overflowing and I mean overflowing, the floor was sticky and not very clean and the tables themselves were not cleaned. I have been to other Wendy’s in Illinois and Indiana within the last few weeks. There are not many Wendy’s located in this general area but these two within shouting distance of New Lenox, IL are both very clean and shiny and the managers are not only visible but helpful and attentive to their employees and customers. After visiting the other Wendy’s prior to going to this one on June 22, 2019, I was horrible disgusted that a Wendy’s like this existed in New Lenox, IL.
Hi I hope someone contacts me from corporate. I live in great falls mt and they are located on 806 tenth ave s. First off I have called many times on this restaurant because are food wasn’t fresh and always got cold and soggy fries or when we get the baconator fries we get a drop of cheese. It’s been to many times that I have had to call. So we go there tonight at 9:00 pm order number 3408 and we got lil cheese on are baconnator fries and after I ate them I started to eat my double cheese burger and there was a long hair in it so I called and told them about it and they said well we will look at cameras and see what happened first off how r u going to see a hair fall out and fall in the food so they where calling me a liar and said they load cheese on well I do have pics of what they gave me if anybody from corporate wants to get ahold of me I would like to talk to someone please email me thanks or call 210440XXXX thanks
I Would Like to Express My Extreme Dissatisfaction in My Recent Visit to Your Location at 6199 Wilmington Pike in Centerville ,Ohio , My Son And I Came Thru The Drive Thru around 6 pm Wed ( 06/19/19 ) I Spent $33.on 2 CHICKEN SANDWICHES WITH BACON COMBOS AND 1 BBQ DOUBLE CHEESBURGER COMBO AND 3 LARGE CHILIS , What I Got was 3 single bacon cheesburgers with fries so terrible We Couldn’t Eat Them, When I Tried to Call and speak with the Manager ,I was Shocked to Have the Rudest Person I have ever Spoke with on the other end of the line, Raise their Voice to Me and HANG UP ON ME , I SPENT 35 YEARS IN CUSTOMER SERVICE , THIS IS NOT HOW YOU TREAT PEOPLE. WE ARE FREQUENT CUSTOMERS OF WENDYS ,HOWEVER WE WILL NEVER RETURN TO THIS ONE , THE MANAGER OF THIS STORE NEEDS TO BE TRAINED ON HOW TO DEAL WITH THE PUBLIC OR FIRED ! ALL I ASKED FOR WAS MY ORDER REPLACED WITH WHAT I THOUGHT I PAID FOR .HIS REPLY BEFORE HANGING UP ON ME WAS YOU’LL GET NOTHING THEN CLICK ?
I’m leaving a post here since the Wendy’s I went to won’t answer phone calls I called to let them know I was not happy that in order to eat my sandwich I had to take bread off since it was so dry that bread was just breaking and falling apart. so after 4 calls to them in last hr phone just ringing forever and no answer I’m complaining here. The location is Englewood Ohio on 48. They seem to not offer customer service at this place and give out old products
I have just visited the restaurant at 1791 Montgomery highway Hoover al, and I am speechless. I have a complaint and/or concern that I think someone outside of the branch level should know about. An elderly woman in front of me took her burger back up to the order counter because she ordered add pickle and add onion, evidently it was left off. She was explaining to the cashier what needed to be corrected, in a normal tone, nothing out of the ordinary. The cashier at that time asked for the cook to come and speak to her bc he had a line. When the woman started to tell the young cook what was wrong he snatched the burger from the counter as he was walking away she then asked if he would make a new burger that the one she previously had was cold at this point, he cut her sentence off and he yelled “you need to calm down with all of that, man!” “Somebody better come get this b****, ill cut a b****!” Young man early twenties, elderly customer prob early 70s. At this point the female mgr on duty came and asked them to remake the burger and give it to her. He continued to mumble under his breath and the mgr did not stop him at all. As a company, this young man is representing your brand. This was the face of Wendy’s for my experience today. My heart was broken that someone would speak to another that way, much less an elderly female. Not once did she raise her voice or get ugly at all, and she was spoken to in that regard. I hope that someone reprimands this employee and coaches the manager that was on duty..or I am sure it will happen again. If any solution is made I would like to be notified on behalf of the respect that the elderly customer deserves.
I am writing to suggest a new location here in Akron, NY 14001 at the corner of Rte 5 and 93. We have a MacDonalds across the street but they are no comparison to your restaurant. There is a vacant lot next to Rite Aid telephone 716-886-1100. It is on the main road between Buffalo NY and Batavia. there is a Thruway exit in Pembroke between Akron NY and Batavia NY and MacDonalds does a booming business. It would be nice to see your restaurant here so please consider it.
Thanks
Thank’s for taking care of my complaint will use those coupons at another Wendy’s not the same one.Will never go back to that even though it’s close to me.
I often visit your location on Shipyard Boulevard in Wilmington, NC. The food and service has always been great. However on Sunday afternoon I decided to go inside for service. I must say I don’t remember ever visiting a fast food restaurant that was this nasty. As soon as I step inside my shoes stuck to the soda was everywhere, there flies everywhere, the temperature inside had to be 85 degrees. These problems need to be addressed by someone other than the serving staff because its obvious these problems have existed for a while. Oh forgot to mention grease was on all surface and literally running down the walls.
I went through the drive through at Wayne rd& cherry hill. The operator was very short with me, the second I pulled up at the order box, Misty said “what would you like?” I said hold on one second, I continued to look at menu. Then I ordered 1 item, she said was that it very rudely. I continued to order. After everytime I would order something, she would say is that it? I was still looking at the menu with two kids, I was trying to figure out meals for them. Misty was very short and rude. She never said hi, or have a nice day. She was talking to me like a drill Sargent would. There is ways of talking to people and that is not it. When I got home, all of my food was cold and my chicken sandwich was chewy. This Wendy has been awful
For a long, but I continue to keep giving them a try. I will be another 6 months before I go back, if I go back at all.
The Romeo Michigan /Washington Wendy’s has the Best Manager and is so friendly , helps us Seniors and school organizations. I was devastated today when he wished a good customer Birthday Greetings on his sign which we all enjoy going by and reading. Shame on Corporate for not allowing any greeting. I guess a lot of us will not be going there because of you corporate officers. We have had birthday parties , lunch gatherings , spent lots of dollars, guess we will just get coffee and eat else down the road as we like James. What a shame! Hope you reconsider the sign postings more people love it than not! We have a rock a quarter mile down the road people paints on, nobody complains!
5/29/19 At the Yuma,Az Wendy’s there was almost a fist fight inside the dining area. A well dressed senior Cowboy came in and asked to speak with the manager. He and a woman waited at a table by the door, I could see them chatting and smiling with each other. After quite awhile the manager came over to them. The cowboy asked if there was a quiet place to talk and the manager said “right here is just fine. They spoke for a bit. I could not hear anything, but the manager looked angry. Then BOOM! The manager yelled ” Get Out of My Wendy’s! You should have made an appointment to see our “Folks”, Get out of Yuma! Go Back to Your Motel! Go back to Colorado!” The cowboy told him “Let’s step outside and I will kick your a**”! I believe he could and would! The manager looked like a soft pussy. So the manager told him to ” get out or he would call the cops and get a restraining order! WOW! That manager was crazy! He looked insane! He was totally out of control! This happened when the Wendy”s was full of customer’s. The woman tried to deflate the manager’s anger, but he wouldn’t listen. I will spread this to alert other’s of the Wendy”s changing policy of” the customer is always wrong”!
On Tuesday 5/21/19 at approximately 8:30 PM, I went through the drive-thru at the E. Livingston Ave.@Alum Creek Drive store and placed an order for 5-meals. The drinks I wanted for two of the meals were not available, Sprite of all things and your specially advertised lemonades. Finally the lady said that they did have one small fruity type lemonade available, which I took. When I got to the window I had to wait for my order for a long time, so long that at least 3 cars behind me in line pulled out and left. I was given some drinks and part of my order. I still had to wait for my last two orders at least 10 more minutes. This I couldn’t understand because I saw at least 7-employees, which in my opinion is plenty to get my order completed. When I got home my fries were cold and wilted, my sandwiches were cold, except for the one that took forever to get, and they had the nerve to not give me one of my drinks. My husband refused to take me back to the store because he said he had wasted enough time at that location and told me to call and complain to a manager. I did attempt to call 3 time that evening and another 3 time the next day and was not able to get an answer either time. I am normally a loyal Wendy’s customer, but I have recently had several bad experiences which are beginning to totally sour me with your brand. For me to take my time to write to you to voice my dissatisfaction really takes a lot. I am very displeased and if asked my opinion of Wendy’s I will be honest and not give your brand any type of positive recommendation. A very Dissatisfied customer!
Winifred Butler
I recently went to your Wendy’s in Parma Heights, Ohio. I ordered a full sized taco salad and two frosty. I got home and the salad did not look like a full (the reason I say this is because I have gotten full sized before) and could barely finish it. This was no larger than a 6” plate. I was also missing my frostys. I went back to the store and was told that it was a “full” sized salad. I was then given my two frostys, which were left out prior. I then went back home, proceeded to transfer my salad to another bowl, and the lettuce at the bottom of the container was brown and wilted. I am sorry to say I do not feel it was worth the $6.89 I paid for it. I really liked Wendy’s but probably will not go back again.
Customer Care,
I must bring this issue to your attention about the Wendy’s in Niles, Ohio with the telephone number 330.544.0900.
My brother and I are long time customers of this Wendy’s. We dining there and get a cup of coffee there (senior coffees) or coffee for a veteran.
We go through the drive-thru on Tuesdays when I’m in town to meet my brother.
This morning we waited and waited and nobody came on as usual. I drove up and saw one person that has always waited on us. She ignored us. Then I saw another lady that held up 3 fingers. What does that mean? She would not come to the window to explain do we left. Very rude!
I then call to speak with the manager and she said they weren’t open yet. I told her you always were before. She said I held up 3 finger meaning she would be open in 3 minutes. How was I suppose to know that. No sign at drive-thru. She was nasty talking to me. No respect for a long time customer. I told her I was escalating this issue.
I don’t feel comfortable with that Wendy’s now.
I just thought you should know this and if you have any help for me to understand what was wrong.
Sincerely thank you,
John Nastasi
330.646.XXXX
My wife and I went to Wendy’s at 1905 w. 6th Ave Broomfield, Colo. 80020.
When we got our order I went to the soda machine and the diet coke was out I told the young man about the problem he came out and fixed the problem He didn’t say anything when he walked away I waited a few minutes and when he didn’t return I figure the problem was taken care of. I feel he should have said something when he finished. we had eaten half of our lunch before we got our drinks.
Not friendly.. The Manager Becki was mocking q the new employee about her being slow. Only 4 employees at 1230 pm on a Friday (Pay Week). The 10 of us in line we looking around and smiling and looking confused. No napkins either.. I filled them up. Another customer complaining of their mixed up order so far that is the third since I get here.. I don’t think this store would meet Dave’s standards. Folsom CA.
Do real people actually read these comments.
What a terrible experience! I show up in the drive thru and tell them I have a mobile order which was placed and payed for online. They proceed to tell me they don’t have it and I have to pull back around and place the order at the speaker cause they’re too busy to take it at the window. My husband pulled BACK around for them to basically just ask to see the order on my phone and they made it from there. Then claiming they had finally found it. After all that giving me the wrong drink sizes and a missing frosty! And the girl claimed the frosty was not on the order. At this point we just drive off without any further argument! Very disappointed will never go back!
Store located at 1601 S. Tamiami Trail, Sarasota. Today’s date 4/17/19. I was in line inside the store at 12:20 PM and as usual there is only one cashier on duty and the line inside was 15 people deep in front of me and only continued to grow after each person left. I don’t have the luxury of eating out very often while I’m at work, so when I do and have to be frustrated and kept waiting to get my lunch, it makes for a less than enjoyable lunch hour. My order was finally taken at 12:34 PM (14 minutes). By this time the line of customer was wrapped around the tables inside the store. This is an extremely busy location with it being right across from a major hospital in addition to it being on a 6 lane highway and the thought of having only one cashier between 11:00 and 1:00 is just absurd. So suffice it to say that by the time I got back to my office (5 minutes away from the store), I didn’t have much of an appetite to eat, nevermind that I had spent my entire 30 minute “lunch hour” waiting in line to order food. SOMETHING NEEDS TO CHANGE AT THIS STORE!
4/12 today at 11:15 I drove through, ordered a drink and burger, when I drove off no straw no napkin, now I want to talk about Monday 4/8 there was along wait inside of 25 minutes, I was 3rd in line, the people ahead of me, walked out,the woman behind me was upset, there was no change, no nickles, no dimes, no quarters, cashier was going to count 96 pennies out to her, I gave he 4 cents so she could get a dollar back, they were out of coke, a man was highly up set, our food was ready and sitting on counter, no one was bagging it to give us, while one young man stood there doing nothing, several workers looked high, blood shot eyes, only one regester working , one cashier at lunch hour between 11am and noon, very slow service, mnay people in line was upset at the wait, no change issue, food sitting on counter and not being bagged, this is a busy location, need 2 cashiers between 11 and 1pm
looking on your website, you are offering your small frosties for 99 cents. when you go to a restaurant in you area, they say they need a code to get the price you show them on your phone, nothing about a quanity. they would only do it for 1 frostie only. I wanted to purchase 12. what will you do for me. if you respond, give me something I can print out to give them. she was not very nice to talk to. she started waveing her hands up and talking loud that my manager will not honor the price. I asked, when will you offer them again for 50 cents. she said they never have. thank you.
En Aguadilla Puerto Rico (11510), they won’t honor our offer by facebook or internet. They said that they don’t have application?? So I decide to go to BK or Mc because they yes honor their websites offer. And won’t recommended our product. Thank.
So, on a normal visit to Wendy’s today, I am told you no long carry the Honest tropical green tea, that makes me very sad. I am hoping you will bring it back as soon as possible, no soda’s for me, all I want is the Honest tropical green tea. Can you make that happen??? I know you have to change things every once in a while, but taking dont take the green tea away.
First of all we have Lucy Morales causing trouble with other employees in other locations.its getting to the point where everyone is just annoyed from her calls and name calling she works in 1251 industrial blvd Minneapolis Mn 55413 she use to work in Blaine wendys but got transferred she od not using real social security did no one Everify her right or should immigration be called.
on opinion board and a share holder like forever
All good just a couple of suggestions
1- our fish sandwich made #1 by MSN today! Keep recipe but make fish a little bigger and stick out sides of buns like Dave did burgers
2- bring back the BBQ BUT use southern yellow mustard sauce, include the meal with a side of slaw and a tub of golden yellow bbq sauce, it would be a hit world wide (except countries not eating pork)
3- Sell burgers frozen via supermarkets like white castle, this could open up to fries and chili.
please share at a mgt meeting, I know for a fact the bbq thing would be a hit (don’t forget….golden mustard base southern bbq sauce and the side of slaw) The slaw at Daves former boss’ colonel sanders is the best out there (we put the slaw on our bbq sandwich but put it in a tub)
Looking forward to a delicious burger and fries. Sat at the speaker in the Drive thru line for 10 minutes before was allowed to order food! Was asked to hold all that time because they were changing shifts. Finally ordered food then sat at window for 7 minutes before received food. Many cars behind me got out of line and left your store. There are too many burger joints that are more efficient. This location needs evaluation!
Location is College Drive at Corporate Boulevard in Baton Rouge, LA.
I visited the NEW Wendy’s location in Norwood Massachusetts on 3/1/18 at about 12:50 am. I was super excited to see that there was a Wendy’s (WITH AN “OPEN LATE” SIGN), considering I had just got off of work and was starving! when pulling up to the drive up, all the lights were still on so I assumed they were still open. After waiting 4 mins for someone to answer me I pulled around to the window hoping I could get someone’s attention. The hours signed stated that the DRIVE UP WINDOW CLOSES AT 1:00 AM! It was now 12:54 am. I am completely okay with the fact they are closed, if that was the case but I could hear the employees inside laughing and talking with each other! one employee walked by the window several times and NEVER ONCE looked up at me! I got out of my vehicle and knocked on the window and blew my horn a couple of times to get their attention! They rudely continued on with what they were doing and pretended as if I wasn’t even there! I swear they figured if they didn’t look at me I would go away and they could act as if they didn’t know I was there! I took my camera phone out and recorded me knocking and beeping and they still paid me no mind. Considering I could hear them talking lightly through the closed window I’m 100% positive they heard a HORN! They head set was laying on the counter at 12:55 am. At this point, I was simply looking for someone to confirm they are closed BEFORE the time they are suppose to be! I have never been treated like a GHOST before! I’m totally disgusted with these young ladies. I would expect for this Company to take some accountability for the employees they hire! I 100% get that it was late and just about closing time but to be ignored is TERRIBLE CUSTOMER SERVICE! They couldn’t have been to busy cleaning up to leave since they were just standing there chatting! I will be calling the corporate office and sending in the video so that there is REAL evidence of how I was treated! Not to mention, who knows how many other customers are treated so rude! there were 2 cars waiting at the drive up machine when I was leaving!
Everytime time I go to your restaurant I notice that that sandwitch,Fry;s and most of all
your frostys’ are getting so small that a large is the size a small use to be.
You know people aren’t as dumb as you think. the price goes up and you make them smaller.
I can see that your not getting the business that you use too. Do you think that it might just be
because of the size of your meals and dirty restarants
First of all I love Wendy’s hamburgers with the fresh tomato, lettuce,onion and pickle. My husband thinks Wendy makes the best chili. But I just have to complain about the cleanliness of the Wendy’s in Brookville, Ohio. The last two times we have eaten the dining area had a horrible stench about it, it definitely took your breath away and it was just plain dirty. Trash scattered about. The floor dirty and sticky. The condiment area was messing. It has been six months or longer since we have eaten there because of the filth. It makes me wonder how the employees treat the food the are handling. I miss not eating there. I hope that the conditions improve. We have friends that eat/ate their that also have issues with the cleanliness.
Without a doubt a Wendy’s has the best chili ever made. Purchase it often.
The only thing is. I would think that you would also make chili without beans!!!
I would think it would increase your sales by a huge percentage.
Please let me know if you might plan this in the near future.
The Wendy’s I go to is in the Champions Gate restaurant area between Tampa and Orlando, Fl .
I live in the Polk Country area close to Polk City,Fl.
If you like my suggestion let me know!
mrmhome@ aol.com
Mary Ruth McGough
Went into your location in riverview Florida on 301; not only did it take almost 30 min to get my food, your staff was standing around joking while the drive through was backed-up around the store. I was very displeased with the service and quality of food. I had to correct them multiple times because the order was wrong. Not one manger in site.
I’ve eaten maybe 1000 of your bergers and chicken
over the years. 9 out of 10 times I use the drive through. Today I went into your store staples mill shopping center at Glenside Dr.
it was horrible, the air was so thick I had to leave.
THIS IS THE NASTIEST RESTAURANT I have been in in a long time.
You guys need to know…
barry@ americanlockandkey.com
like to thank you so much for real lettuce, other have shredded core and all yuck !!
jr Bacon cheeseburger and chicken sand we had was so good ,McDonald’s charged us 50cent for no cheese and ex tartat, on our fish no more, even taco Bell has that yuck Lettuce..keep up the good work love your place. Mr watts Bradenton FL 34209
sued1945@ hotmail.com I go to Wendy ‘s in Bethel, Ohio. I love the food and the workers are friendly, but the last couple of times I have visited, I am unhappy with the drink machine! A couple of weeks ago I tried to get a sugar free Minute made drink. I like the lime axe, that was empty, but then I realized all of the sugar free minute mades were empty. The restaurant was busy so I just got water, but when I left I told one of the people working, We went again last night and they were empty plus even more of the sugar free drinks. I wanted to bring it to your attention. Thank you
Aloha Mr. Dave Thomas & Corporate Office,
I am jealous (as my mouth waters) of the article below. Please bring-back-Wendys Restaurant (closed over 1 1/2 years ago to KFC) to Kona Hawaii 96740.
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Wendy’s brings back fast food’s greatest burger
Kevin Pang @ The Takeout 5 days ago
Just a reminder that you really, REALLY should wash fresh herbs before using…
These are the best local bakeries in each state
© Photo: Wendy’s
Every morning on cue, our e-mail inboxes are filled with pitches from well-meaning publicists hoping to receive editorial coverage from your friendly Takeout writers. Many of those pitches are about deals and promotions happening at chain restaurants. Almost always, we pass on those, because A) we don’t want to be corporate stenographers, B) if we include one, where does it stop?
But sometimes, those deals cross the threshold into newsworthiness, and today, we’d like to inform you about one, if only because we feel it involves what is fast food’s greatest burger.
One year ago, I wrote an elegy to Wendy’s Giant Junior Bacon Cheeseburger—elegy, because it was only around for six weeks in 2017 before being discontinued. And it was, for the reasons listed in that piece, my favorite under-$5 burger extant.
An excerpt from that piece, about the original Junior Bacon Cheeseburger and why, as tasty as it was, felt off slightly:
There are several layers of crunch [in the original Junior Bacon Cheeseburger], imparted by the lettuce and bacon, which makes this not texturally monotone like the vast majority of chain burgers. Secondly: Beneath the beef and cheese, I’ve always enjoyed the straightforwardness of the secondary flavors, that of bacon and mayonnaise. In other burgers I’m a fan of the counterpoint bite that pickles, relish, and mustard provide, but I love that the JBC is void of those qualities, opting instead for a simple flavor profile more savory, smoky and rich.
But what has always kept the JBC from being a perfect fast food burger comes down to its component ratio. The buns—I’ve always found its steamier-than-usual texture appealing—is out of proportion to the scant sliver of beef patty provided. It is slightly too bready, too bun-reliant.
The Giant JBC solved that by increasing the proteins, thereby achieving that ideal sandwich balance. Takeout readers would later inform me I could still “hack” the burger just by asking for double patty, double bacon, double cheese—but I could never bring myself to say those words aloud at the drive-thru window. (I suppose ordering anything with the word “giant” in its name also chips away at your dignity.)
But this week, I received an e-mail from a Wendy’s spokesperson, who said that the Giant JBC was back temporarily (at least through the New Year), and that it would be part of a promotion that includes the sandwich, small fries, small drink, and four pieces of chicken nuggets for $5. (Not quite the 4-for-$4 deal now prevalent in fast food.)
Ultimately, we’re breaking from our editorial norm to tell you about this deal because, well, we think it’s a helluva deal for a helluva sandwich, and very soon the burger will be but a distant memory.
denos.kelli@ gmail.com wrote I visited the Wendy’s in Syracuse Utah 84075 at 11:04 pm mountain standard time where as we arrived to the business all the lights had been turned off. We got to the speaker and it took the person inside over 5 minutes to realize we were there. As we placed our order we asked for a chocolate frosty as they told us “the machine is currently not working” code for we have already taken that apart and cleaned it. As this has occurred before. It took them 15 minutes to get our food to us as if they had already shut every machine off. As our food was handed to us they handed old fries that were cooked twice or three times. A burger that had nothing on it. And chicken nuggets that were cold and unedible. The teenagers inside were obviously annoyed that we showed up and didn’t allow them to have the rest of the night off. This is not acceptable and needs to be fixed. Thankyou
ON October 28th, I received 2 orders of BURNT fries. I complained to the Store, Wendy’s website and Wendy’s FB page. (I didn’t bother to complain about the luke-warm hamburger with cold cheese)
Since the initial response (See below) NOT ONE VENUE HAS RESPONDED TO MY INQUIRES!
Locust (Store 41) Mon, Oct 29, 2018 at 1:05 PM
I am very sorry to hear about your experience at my Wendys I appreciate the feedback and will be discussing it with my team. We shouldn’t have to learn from theses mistakes at your expense though so if I could get your mailing info I would like to offer you some coupons to try and make up for it. Again I am very sorry for your experience. Jeff
I sent my address, NO RESPONSE. I requested a response 2 weeks later, contacted the website, completed a survey – guess what? NO response. So, I commented with pictures on the Wendy’s and individual stores FB page… and what? NO response. See a pattern???? IF ANYONE from your company review the comments on the FB page for this store they would discover this is a pattern for this particular store. Crappy food, apology with offer for coupons, and then NEVER send them. I get the impression Wendy’s is a Corporation delivering a crappy product with NO CONCERN for the customer.
Best place in Lake Wales, Fl. to get some watered down chili. 2nd time in 3 months. Stay away from Hwy 60 store
Hello, I wanted to let other people know that yesterday 11/19/18 I went threw the drive thru and brought to jr, cheeseburger’s from the Wendy’s in Pittsburgh pa . I ate one of the burger’s and it made me so sick that I vomited , had diarrhea all night I didn’t eat nothing before and I could not eat any after I just made a complaint to the cooperate office , waiting for someone to call me back . Truth be told I don’t know what good that would do I just want it on record right now i’m scared to eat something even crackers that is a shame I’m just watching right now to see if it gets any worse also to see if I need medical care , my body I week right now just an FYI to customer’s eating on the run .
I work right next door to the Wendys in Valparaiso on Morthland Dr. I am there frequently and it never fails that they screw my order up. I went thru the drive thru last night and specically told them they had messed upmy food the previous night could they please make sure it was right. I get the same thing every time I am there. Sure enough I get back to work and they forgot my Sawesome sauce so I had to drive back and get it because you can not go inside due to the remodeling. I go back tonight 10-28-2018 and order my usual grilled chicken go wraps with no sauce and lo and behold of course I get back to work and there is sauce on my wraps I tried calling for 30 mins with no answer so I go back over there the manager was rude but did remake my wraps. I am really getting fed up with the consistent mistakes. I understand people are human and make mistakes but come on it is literally every time I go there. FED UP!!!!! I will drive across town from now on!
Just went through the drive thru at 31150 Five Mile, livonia MI. One car ahead of me hadn’t placed order. I waited 12 minutes to place my order. Then waited 8 minutes to get order from pickup window. Observed three females working and a male standing and flipping a coin in his hand. Twenty minutes at a drive thru is excessive. My neighbor also tried to patron the restaurant and cars were lined up to Five Mile, at 8:30pm. Few hrs after me. She left without ordering. This locn has lack of management and poor customer service.
Is there a reason I posted this the other day and it continues to be under moderation?
Wow, Wendy’s. I’m very sad that you think it’s okay for your managers and crew members to treat autistic customers flirtatiously and with over the top behaviors, ask probing questions, make uncomfortable comments, and treat others, who aren’t “regulars,” like their money doesn’t matter. It’s a shame, when your food is one of the few restaurant experiences I can have. It’s also a shame that, when you are contacted and told that, for months now, a specific restaurant’s crew is making an autistic customer feel uncomfortable, you blow it off as “just trying to make the regulars feel at home,” instead of trying to understand the needs of said autistic customer. Way to be sensitive, Tom, Matt and Kortini at Wendy’s! I thought we had progressed, as a society, in our sensitivity towards those with special needs, but I can see, Wendy’s, that you have not!
My husband and I are sitting in the car for about 40 minutes before we got to the drive thru window. The line has go around the building. By the time we pulled up, there was an employee playing with her phone. Drive thru that takes 40 minutes is not a drive thru. I would have spent time in a restaurant instead. No receipt for our purchase either. This was the location in Wake Forest NC. Store 12430 Capital Blvd
Wake Forest, NC 27587
United States
Wendy’s is my family’s favorite franchise, but we live in a small but growing community. It is growing fast and we have SQUAT for restaurant choices. I think you would benefit greatly if you brought your franchise to Elizabeth Colorado. The nearest store is 30 minutes away and no one likes cold french fries on a to go order!
Recently ..
I was at a Wendy’s in brick NJ
Rt 70 and jack Martin Blvd brick NJ
I walked in to the store and approached the cashier an older woman prob semi retired. And very short. Barely making clearance from the counter ..
I started to make the order , I looked down on the counter. There was what appeared to be a advertisement or coupon. So I picked it up. And the woman. Started to yell at me told me to put it down .. I said excuse me but I’m looking at this … I told you to put it down. Again she says. Put it down !!! Don’t make me tell you again
I wasn’t sure what to say back. So I took a breath and asked for the manager. The manager did nothing I told the manager how rude she was. The manager just smiled. Ok then. I then said ok. NO problem I’ll contact corporate. She did not care.
I’m actually very surprised to see how little she cared. And how they allow. Very Rude ornery employees
Customer service should be a priority
Definitely not at this Wendy’s. In Brick NJ
My husband took my daughter to the Wendy’s in Tecumseh, MI a few weeks ago. She came home so upset due to the Wendy’s signs on the building. I thought it sounded a bit dramatic, however today when I passed by and looked I had to turn around and pull in and take a few pictures to report. It is HORRIFIC! Looks like Wendy has been possessed and in a horror flick. Both of our children refuse to go back to this location due to the Wendy’s pictures. We have never seen anything like this. Pretty disappointing that its been allowed to be displayed and it is obvious its been like this for a very long time.
I would love to provide these photos to you. I am unable to attach any photos to this complaint.
I waited over 20 minutes in the parking lot for my 6 piece chicken tender meal like the guy said to do. I went in to ask what was taking so long and it took 5 minutes for someone to wait on me and the girls response for taking so long was that she was painting a penguin I asked what was taking so long and my food was sitting there for over 20 minutes because they didn’t know I ordered it? I’m so mad and I’ll never go back. And the guy at the drive thru window was so high it was disgusting he couldn’t even talk.
At the Petal, MS location today I arrived at the drive through menu and saw a wet sheet of paper with “cash only” written on it. Because I planned to use my debit card, I had to drive to the bank to withdraw enough cash to cover my order. Upon my return I decided to go inside to ensure the accuracy of my order. When I walked in I noticed a couple dining and how clean the lobby looked. As I approached the counter I had to wait until someone was called to take my order. The young woman that took my order was courteous and welcomed me to Wendy’s and asked for my order. I explained that I was using the Wendy’s app and wanted to use one of the deals, a half salad with any purchase. She asked me for my 4 for 4 sandwich preference and I told her a Junior Bacon Cheesburger, with mayo, onions and lettuce. She then asked me for the type of half salad I wanted and I told her Spicy Caesar. While standing there I pulled up the app and the deal. I showed her the code (108) and thought that was enough to redeem the deal. She didn’t know how to enter the offer so she left the register, walked to the back door, opened the back door and asked someone, I’m assuming management for help at the register. Two managers emerged from outside and walked with her back to the register and one of the managers asked to look at my phone. The manager said, “It’s not swinging. I’m not supposed to give it to you if it’s not swinging.” I asked, “What?” She pointed to a little red tag, at the top of the app, to the left of the number. “If it’s not swinging I’m not supposed to give it to you but I will this time.” Surprised, confused and upset I didn’t argue with her for fear of things going further south. After applying the discount I paid the balance and received my receipt. I asked for salt-free fries so the cashier instructed a cook to drop some fresh fries with no salt. She then handed me a cup for my drink. While grabbing my cup I noticed the counter was wet and while filling my cup with Coke I noticed the floor in front of the tea was wet and sticky. When I went back to the counter to get my order the cashier scolded one of the cooks for putting salt on the fries and told me that she had to drop some more. While waiting I overheard her explain to the next customer why they only accept cash. Soon afterwards I received my salad while I continued to wait for fries. The same manager that told me about my app gave me my food and asked if I wanted any ketchup packs for my fries. I told her no, she handed me the bags, turned around without saying thank you for coming to Wendy’s. As I left the lobby I was reminded by a raggedy piece of paper taped to the glass entrance door that “we only accept cash”. When I finally got home, I found out my sandwich didn’t have any lettuce. It’s sad but I’ve become accustomed to poor service at this location. Every time I go there I lower my expectations so I won’t be disappointed. If I do have a pleasant experience I quickly complete a survey to express my satisfaction, however this time I was not so lucky. Hopefully this feedback will be used to improve the service this location provides and its customers deserve.
Good food great taste always! Wish for a limited time or have a peoples choice decision with the old fashion French fries and the new style. This would be awesome for business to see what the people like more, and even bring sales up over a style of fry.
I went to the Wendy’s in Gambrills, MD today and the service was horrible… some 16 year old was left in charge and nothing was going right. He was clueless my order was incorrect he gave me a frosty without a lid. Questioned him and he said this is what happens when they leave a 16 year old in charge
I visited store 2608 N Hiawassee Rd Orlando Fl today Wed 9/12/18. I am in utter shock at how I was just treated. I drive up and the person taking the order asked me to repeat everything I said, I asked should I drive around so that he can hear me better he stated “no, you can just speak a little louder”. No harm he didn’t seem to have a attitude so I repeated the order about 3 times before he got it. I pretty much know the loudspeaker is on so all workers with a headset can hear me. He stated your order is $22.77… Who knows the conversation that was had between the workers before I pulled around. I say that because the second I got to the window the cashier Tamiya slams open the window and stated “it’s $20.77”! I mentioned to the cashier when ordering that I had a $2 coupon for my salad, so when Tamiya told me the total I’m assuming she had already deducted for the salad coupon, as sometimes Wendy’s workers ask for the coupon sometimes they don’t. I give her the card she mumbles something and closes the window. Came back to the window and says “here you go”! I’m still holding on for patience, so I simply get the card and the receipt and she closed the window. She charged the card $22.77, so when I saw someone who looked like the mngr (different shirt) I waved and told her the cashier never asked for the coupon and I gave her my receipt, the card and the coupon. The lady who (was the manager in fact) closed the window and I’m assuming discussed the situation with the cashier, comes back and hands me $2 cash but leaves the window open this time as she goes to gather my food. Tamiya is fuming like really taking the situation personal. The manager hands her the food to hand to me and could you believe this young lady smacked her teeth and stated “SHOULDA GAVE ME THE XXXXXING COUPON! HERE”! I’m really having to look around in my car to be sure this is not a dream. I asked her “Are you talking to me”! She smacked her teeth, rolled her eyes and closed the window back with my food! I had my children in the car so I’m sure this could have gone another way. The manager must have heard her as she was literally standing right next to her. The manager opens the window and trys to hand me the food. I asked her did she know what the cashier just said. She asked what did she say. I told her, she says hold on and closes the window. When she opens the window i can heart Tamiya say “NO I DIDNT, and folds her arms! Clearly i must have been dealing with a child, yet and still I could not believe that was said. The manager who’s name was Tisha/Tasha says I will get her, and says the manager of the store will be back in Friday she would mention it to him but I could call on my own and speak to him as well. I am so frustrated at this point I should have asked for a full refund but I get the last of my food and leave. Get home and realized she never me the drinks! I call back to the store and the manager says “I told her (Tamiya the cashier) , you shouldn’t have said that and that window was open, and even if you wanted to say something you shoulda waited until she left”. (I guess that was her apology on behalf of herself and Wendys, as she never once said sorry when I was there) she went on to say “oh you know what I’m sorry about the drinks they sitting right here at this window I forgot to hand them to you, you can come back if u want and I will make them fresh”. I say to her you know I actually can not eat this food I will like my money back. She says being that you had a large order and you have already left with the food I am not authorized to give you a refund only the GM can do that, but you can call him when he comes back I believe it will be around Monday next week. (What!) so I state, I understand what you are saying but how likely am I to get a refund in almost a week as I’m not gonna hold on to this food. She stated he (the gm) will have no reason not to give me a refund, as she has already told him of the the problem in the drive thru. She asked me to hold while she checks the schedule to see if the GM (Roy) would be in sooner she comes back and states “oh you know what yea he’s gonna be here Friday call around 10a he gets in at 7am but he will be busy in the early morning so around 10a. So it’s Wednesday I have to wait 2 days to receive a refund and was treated like crap. Needless to say that is the last time I will ever visit. For some odd reason this is tolerated in this establishment some how as Tamiya had no fear or care to speak to someone in that manner.
it seems to be a habit in Wendys stores that you hire people then you refuse to pay them ,,,,the is illegal by the way and you as the corp,. office of these franchises should pay more attention to your people who own these stores….this could get real nasty if this continues to happen…this happened in your Niceville store just today sept 12 .18…needs to be taken care of immeditely would hate to see your store in the news for this …but if this practice dosent stop that is just what is going to happen ,,,there will be lawsuits filed and you know the media they love a story like this.
My granddaughter worked for the Wendy’s on us 29 in Athens GA this summer for 3 weeks she was never paid and each time we call we are given the run around we have sent family to the store to no avail. called customer service no help. Called Wendy’s corporate office today and got this really nasty lady who told me it’s not her concern this store is a franchise.
I guess we have to file a lawsuit in order to get 3 measly checks
I am very disappointed that the Wendy’s in Altoona and Duncansville in PA are placing political signs at their businesses. These signs show support for every PA Republican candidate running for a major office. I hope that the corporate office does NOT approve of the owner of these Wendy’s doing this. I will no longer patronize these Wendy’s restaurants until these signs are removed. I am not alone on this decision. Wendy’s is insulting nearly half the population in this area. Shame on Wendy’s!
Could your company check on property in Brooklyn Michigan to have a Wendy’s in this town very close to MIS ( Michigan international speedway ) there is only1 hamburger place.this is a great opportunity ..property for. Sale use to be a burger king.. Vacant lot now…
My receipt says it has a free offer on the back of the receipt but there is nothing on the back of the receipt. It is blank. I went on the Wendy’s website and got a confirmation number for something free but I have no idea what it is because the back of the receipt is blank!!!!
I stopped by Wendy’s located at 1648 Hendersonville Rd. Asheville NC 28803 around 11:15am on 09/01/18. I ordered the son of a baconater meal at that time of day you would think it would be fresh. The bun was hard and was not hot at all, not even warm. The French fries were horrible they were cold and taste like pure grease. Someone may want to change the oil in thre fryers. I ate 4 fries and 1 bite of burger it was absolutely horrible.
Wendy’s interstate 15 exit 325 we went to eat there at about 6:30 last night and went back this morning for coffee the french fry holder where they put the French fry’s after they are cooked take tand put them in the little containers was filthy last night and this morning it had not been cleaned and they were already putting new fries in it .It looked as though it had not been cleaned in weeks If I were Corporate I would fire all of them there is no excuse for the restaurant being so filthyEven the floors were dirty and the tables last night and this morning and there’s no phone number anywhere in the store for corporate office so I suggest you not eat at exit 325 off of interstate 15 at the Wendy’s
Worked at Wendys Owosso, Mi. till 08/08/2018. Worked all the O.T. they threw at me that was OK. Then I injured my hand. Have pics of how swelled and swollen it became. When I went to the managers office to make an incident report, I was immediately terminated and threw off the premises. I did become angry at not being able to file a report and police were called. Guess this is how Wendys handles their injuries. People there were also very rude and cruel at times. I agree I am not made the same as everyone else or popular with my team but not a reason to treat me differently. Maybe this location has had its limit of injuries or comp. issues to allow another incident report to be filed. All I want to do is make an honest living and be treated fairly, equally, and as a member of the team instead of an intruder. Thank You for listening.
We went to the Wendy’s in Covington, Louisiana (store #3458). We will never go back. The person at the drive through window was so rude. There are too many other fast food restauranta that we can go to and not be treated that way.
My wife and I decided to grab a bite to eat at wendys, big mistake!!! The chicken strips were like leather I’m sure they had been in the fryer twice. The service was almost nil, two people behide us left.I wish we had done the same. Unfortunately it was take out ,I would have asked for my money back!! Not happy ,to many other places to go !!
Hello Bayown Tx Wendy’s
Went inside to get some food. It was approximately 330 on Sunday 7-30-2018. No one was at the register. Then a employee walked up and had her purse on her shoulder. She did not say anything to me and I thought she was leaving for the day. She was looking at the register and I then I thought maybe she was clocking out. 2 minutes later a manager or at least someone with a headset came up and she did not even say hello to me…, just stared at the register trying to figure something out. I stood there for a minute and they did not look at me but were looking at the register trying to figure something out. … just a note here: it did not seem like some merging serious because they seemed relaxed and were smiling. They just did not bother to notice me. I decided to leave and when I got to the exit, I stood there for 20 seconds and the two employees remained fixated on the register yet still never notice me come in or stand in front of the register or leave. When at the door a customer getting a drink saw me just standing at the door and call to get their attention but I never was looked at. I walked past another employee who was bringing in the trash cart and said… “no one waited on me” and she did not say anything either. What happened today? I tried to call but went to voicemail. My experience with Wendy’s in Lafayette La… on Johnston street is so much better.
Please put a Wendy’s in the far northwest Las Vegas. I would love to see one near the new Smiths market place on Grand Canyon, and Skye canyon park dr.
I had went to wendy’s on powers and constitution and ordered a kids meal and 6 sides of cheese sauce for my daughter. When we had went up to the window to pay the manger Patty told us because we only ordered a kids meal we couldn’t have the 6 cheese sauces we ordered then we had looked at the reciept and she charged us for all 6 of the cheese sauces so i asked if she could either give us the other cheese sauces or refund us our money and she didnt believe we got charged for all of the cheeses and snatched the bag of cheese from another employee to make sure we werent lying and gave an attitude to us. Our daughter is only 5 and loves the cheese sauce ive never been told our daughter cant have that much cheese it was the worst experience we had. Very poor customer service!!!!
On September 12, 2016 while traveling to Portland Oregon from Las Vegas Nv i purchased a Wendy’s double cheese burger from the Las Vegas airport. I didn’t eat the burger until i was on the flight. While eating the burger i bit down on something hard which cracked my tooth,that i realized later when i arrived in Portland. When i returned to Vegas i visited my dentist who repaired my tooth at 800.00 dollars later. On October !, 2016 I reported this incident to Wendy’s complaint section I was contacted by a person named Zoe,who relayed my complaint to Attorney DANIEL RAINO, who dismissed my case because he said dental care took place after the incident . I sent him proof of my flight information, and the dates of my dental procedure but he chose to ignore my information.. To this date i have not eaten a Wendy”s burger which i truly enjoyed. This information is still on my computer to this date.I only wanted compensation for my tooth repair. I am a retired law enforcement office and i know you receive millions of false complaints but my is real.. Thank you.
! am going to just leave this here. This is the letter I received from one of your general managers.
Wendys 1934
Wendys 1934
Sun 6/10, 12:15 PM
You
Good Morning David
My name is Junelle Samson and I m the General Manager at the wendys location you recenlty visited on 6/6/18,in response to your resent complaint ,i would like to invite you back to make this right a free meal of your choice on me at no cost to you.Again ,I apologize and hopefully we make this right ,looking forward to seeing you soon.
Thank you
Junelle Samson.
You want to know why Wendys is losing business? Hiring general managers with either a 2nd grade education, or who care more about their ‘Title” than their store.
First off, this “manager” did not take the time to read over their own letter to correct the multitude of errors. Giving away a free meal to buy off a deeper issue here is cheap.
I would have rather been told what was done to fix the problem of poor service and communication.
I went to the Wendy’s in Ridgeway, VA during lunch on July 11 and ordered a baconator combo and upsized it. I checked the burger before I drove off from the drive-thru and it only had two pieces of bacon broken into six pieces. I informed the guy at the window and he agreed that it wasn’t the correct amount of bacon on it and would put more on it. Seconds later the manager comes to the window and tries to convince me that they were whole pieces of bacon on it and it was correctly made. The strips of bacon were no longer than 2 inches long max and I informed her that if I wanted a Jr bacon cheeseburger I would’ve ordered that. I paid over 11 dollars for the combo and all I wanted was the six whole strips of bacon that it’s advertised to have and not have my intelligence insulted by a manager who insists that 2 inch long bacon is whole strips. Wendy’s usually has great customer service and the guy at the window did have it but the manager and another blonde who may have been a manager too don’t have it.It was by far my worse experience ever at Wendy’s!!!!!
Visited Wendy’s at 221 Weber St. N. in Waterloo on July 6,2018 about 8:15pm & asked for a Frosty. The male counter staff gave me a Frosty that was barely over half full & asked if I wanted a lid on it. I commented that I thought he should fill the cup up at least – which he did – after acting like I have three heads. I realize there is a Frosty promotion going on right now for 99 cents for a small one – which I didn’t know about until I got into the restaurant to order one. Just because these are on right now for just under a buck it doesn’t mean customers should only be given a half a cup. They should still look like they do in the pictures in the store with them overflowing with a curl of Frosty on the top of the cup and if they were being served the way they should be, there’s no way you’d even be able to get a lid on the cup. To serve less than half of what the photos represent is nothing less than false advertising…..and yes, that means even if there’s a promo on it. I’m trying to find out where to notify Wendy’s head office to let them know this particular franchise is doing this.
6/30/2018: Ordered two baked sour cream and chive baked potatoes for dinner. Both potatoes were brown and looked as though they had been cooked early in the day. Tasted horrible. Skin tasted like soap. Unable to eat. Worst ever.
Just left the White House Tn Wendy’s from drive thru and couldn’t even eat the food. It was cold and fries were cold and OLD. manager said she dropped them herself and knew they were fresh. Think she meant last night😡
I just left the Wendy’s on Gate City Blvd in Greensboro, NC. It is unfortunate that the drink machine/ice machine wasn’t working and they were doing the best that they could. However, upon leaving there were XXXX roaches on the dining room floor. I wished I had noticed when I was walking in. Service too a long time too. My last trip for sure.
My husband and I were just at store 31 in Kingsport, Tn. We stood there st the counter for 7 minutes, which in fast food service is laughable. There were multiple people behind the counter, I counted atleast 5. One woman was wiping trays, but had just prepared three frosty’s for the people in front of us. No attendee ever said, “be right with you,” etc. We stood there with employees looking at us, even an employee in a black shirt, I’m assuming an assistant manager or manager. He never said a word. Poor excuse for a business. Won’t ever go back.
I read where you are supporting the Samantha B program by paying her show to allow you to advertise on it. I’m surprised that a company that has family values at its core would want to advertise on such a vulgar program. If there is any question this is regarding B using a vulgar term for a woman while showing a picture of a mother an child in the background.
I checked my debit card purchases and someone in my family had eaten at a Wendy’s 41 times in the past 52 weeks a quick glance suggests the average spent was about $10.00.
We will no longer spend money here until advertising is pulled from a show that uses the word c*nt.
Thanks
Nami B
After reading all the entries above, I feel like the consensus is Wendy’s has forgotten one important factor in maintaining their business – customer service- my experience is not unlike many that I read about above. I worked for a major telecommunications company even before Wendy’s was in existence, so I an am “original” Wendy’s customer, and I know a little bit about customer service. I have watched and experienced the steady decline not only in the service but the quality of employees. I know it is my choice to go to Wendy’s or go somewhere else and yet I continue to go to Wendy’s with the hope that I will notice a small change. I believe some of the problems can be addressed simply by a better training program. Also I think the managers should be held to a higher standard. I also know that along with change comes costs, but I always feel like you get what you pay for, in my case not so much. My complaint which was telephoned to the number on the receipt was due to the fact that I paid for two items that were not included in my order. The young lady who took the complaint was extremely respectful and seemed genuine in her interest to correct the issue. Two weeks have passed and no manager has attempted to call me. I have visited the restaurant twice since then. I remember sitting in the auditorium of our “telephone” headquarters and being told that we provided the “Cadillac service” but our customers were going to start to have to accept “the Ford” due to competition. Well, I know Wendy’s probably had to go through the same transition, but Wendy’s Ford needs some serious overhauling.
To Corporate or Customer Service,
Tried to contact someone at the 800 and 614 number to report that last week when I visited the Wendy’s location in charlotte,Nc I got salmonella from your chicken sandwich.
Since I couldn’t reach no one but a machine it’s apparently you do not care about your business.
Will be contacting the media and CDC about my illness I had for seven days.
Sincerely,Karl Henrich
I have been trying to email you but I guess it’s down. Anyway I would like to let the regional manager to know that your store #00004640 is really going down hill. Just about every time I go there they sre out of something. Like I ordered last night 5/1/18 @ 7:49 pm my order #3398. 2 SW Avocado salad’s and 2 large lemon aids. When they were handing me my food I was told they were out of the Avocado Ranch dressing. I’ve been there no chili sauce other salad dressings. Even salad’s. And they act like they could care less. They make me feel like they are doing me a favor by taking my order.
What is wrong with this picture???? Julie stopped at Wendy’s awhile ago and when she left she forgot her black leather purse, containing money and all of her identification. It included her driver’s license, work identification from the court house, home address, and phone numbers. Apparently the asst. manager at the time found the purse and sent an message to Julie on messenger, but because he was not in her friend list it did not come through. Quite awhile later Julie checked for a message from someone else and found this message. She contacted the asst. manager who told Julie that the bag was in the safe at Wendy’s. When Julie went to the manager she was informed that since Julie did not show up to claim the bag that they put the purse in a bag and sent it to the dump. This is a valuable purse, containing money, credit cards, etc. Julie complained to the manager, district manager, and corporate headquarters and was told too bad. All they had to do was make a phone call or drop the bag in the mail and it would have been returned. This just pisses me off and I would advise all to not leave your valuables at Wendy’s!
I want to say somethings about the wendys #5401 (Good food) when there is good people that likes to work together as a team , having fresh food, making it hot., but , there is people that don’t care . its a job to them. I was in a Wendys in Appleton Wi. for three days and It was so disgusting that the crew that works there is never clean, you see them with dirty aprons and when they speak its poor hygiene.. there is usually 3-4 workers there with there proper uniform. clean and with a good spirit.
I know they complain about each other. but there is a place for everything, .They need good Managers that help them achieve just saying
Dear Corporate Office,
My name is Karly. I go to Lassiter Middle School in Louisville, Kentucky. My friend Peytience called Wendy’s asking if we could put up a poster of calories burned in exercise with some of your menu items. They told us to call the corporate office. So we called you and you said we needed to talk to your boss. So you put us on hold. Then you forwarded us to Tammie Morgan’s phone and it went straight to voicemail. We left a voicemail. We need your response ASAP because our project is due next week and we need to know what you think. Email back to this email please and thank you for your time.
I can be reached at karly.richardson@ stu.jefferson.kyschools.us
Sincerely,
Karly A. Richardson
How long does a new employee have to work before getting their first paycheck?
Dear Sirs,
I wanted to commend the honesty of the employees at one of your stores. On Wednesday March 14, 2018, my wife and I were traveling to Savannah, Ga. On that day we stopped to dine at your Wendy’s restaurant at 12424 Hwy 56 Clinton, SC. Upon leaving and driving nearly 100 miles and 90 min. later, my wife found she had left her purse in the ladies restroom. We called the restaurant and they had already found the purse and put it in the office safe. They kept it for us until we could drive back and recover it. The contents of the purse were undisturbed. I wish to praise the honesty and integrity of all the workers at this restaurant.
AC
Bristol, Tennessee
I have 1.21 acres for sale (300′ x 175′ lot) at 1141 West Main St in Abingdon, VA 24210. It is zoned commercial and currently has a brick home on the property. It is located beside Pioneer Motors and across US Hwy 11 from the Enterprise Car Rental office,
Before listing with a realtor, I am asking for offers from businesses such as yours to purchase this property located on a major highway, near Abingdon, VA Highlands Community College, near exit 14 on I-81 and VA Highlands Airport .
If you’re interested, please contact me (678) 472-7880 or email wmrouse@ comcast.net for more detailed information.
Best Regards,
Lowry Rouse
I’ve been a loyal Wendy’s customer for decades. I always seek out your restaurants wherever I go.
This stops now until Wendy’s reforms its practices and buys only from ethical growers and insures that farm workers who grow your foods have fair working conditions.
Please reform now! Other wise you lose me as a customer and I will encourage friends and family to follow.
I just want to say how disappointed I am with the Wendy’s I went to in Miami on 79th street. HORRIBLE and I mean HORRIBLE service. It was so bad I went next door to Taco Bell and waited on their 35 min. Drive thru. Line. while no one was on the Wendy’s line, which is a shame. I hope you guys do something about that place because it’s sad. food was terrible and went right in the trash. sorry Wendy’s. I think there’s hope for that place too if it gets cleaned up.
Me and my husband went to Wendy’s in Seymour Tenn on Chapman Way in Seymour I order the food and watched them make our food with NO gloves on and touching all the food I think that is nasty because you don’t know were there’s hands have been I don’t know if we will go back I did say something but no one care that just made me sick to my stomach and I watched them make more food for other customers the same way with NO GLOVES on so please do something about it. I watched him wipe his nose with he’s hands and touched the food with the same hand and serving it to customers and we heard one say that they was not going to do the dishes but they can stand around and talk the store number is00007852 PLEASE DO SOMETHING about this we was very good customer we went about 2-4 time a week
The Wendy’s on South Michigan St. in South Bend Indiana, as gone down hill in recent months and the worst I have seen it. This use to be a quick stop even with cars lined up around the building and staff was friendly. Today (3/8/18 12:10PM) there were 6 cars in front of me and it took 25 minutes to get my food. Got the wrong drink twice even after going inside. Staff looked rough and cursing in the back making food. When opening bag there was a random piece of bacon just laying in the bag, nothing we ordered came with bacon. The food looked like it was thrown together with half the condiments not on the bun. Watched several cars behind us leave. This was our #1 go to spot and now cant say we will be trying it again any time soon. Hope someone can fix this location and quick, sad to see a great place fall apart so fast.
I drove across town tonight to get double stackers, but after getting to the only Wendy’s I was informed that they weren’t serving them because of a meat shortage, yet they had a large sign outside advertising them.
Needless to say I was not a happy person. I’m not crazy about Wendy’s as it is but did this at my husband’s request. Won’t be going back. That sealed the deal for me.
My name is Tyrin Evans; I am an assistant football coach for the 2017 Division II National Champions, Texas A&M University-Commerce. I am contacting in request of a sponsorship between your company and our summer football camps. Our summer football camps are statewide known and a big hit with high schoolers across the state of Texas. Camp With The Champs is our football tours that consist of 16 camps across the State of Texas. We are requesting “Wendy’s” to sponsor us this summer for our camps. Last year, we had over 3,000 campers that attended our camp. We provided shirts to our campers with our camp sponsor’s logos on the back of their shirts. We also will attach your company’s logo to our flyers that we give out to our area high school coaches. We also will post these flyers on all of our social media outlets. We also brought in over 21 Division I schools to team up with us last summer.
Our #CampWithTheChamps provides 2 levels of our sponsorship. The “Platinum Level” consists of $3,000 donation to our Lion Football Camps, with your business logo on the back of all 3,000 camper shirts. Your logo will be on our camp flyers that will be presented to over 1,000 high school football programs, your logo on our website camp page, and your logo will be posted ALL over our Twitter and Facebook page.
The 2nd level of our sponsorship is the “Gold Level”. The Gold Level consists of $1,500 to our Lion Football Camps, with your logo on our camp flyer that will be presented to over 1,000 high school football programs, your logo on our camp posters that will posted in every school, your logo on our website camp page, and your logo ALL over our Twitter and Facebook page. I hope that your business could team up with us and make this summer a one to remember!!
embarrassig . when u see a commercial on tv on how good there burgers are then u get there an order a burger as thick as a quarter. i ordered the mushroom brger with bacon an o rings on it it was discusting , ive taken a pic ogf the burger an an the comercial for a comparison, may be a laywer needs to see the its false advertizing for the meal u get an the money u pay. hell i can go to a sit down resteraunt for a cpl of dollrs more have good meal. the resteraunt i went to was in springhill fl on corzte blvd wed nite at 430 pm hope to here from coporate
We are from Ohio originally and have been going to Wendy’s for 40 plus years. So, you know how we must enjoy Wendy’s. We live in Az. (30yrs)now and over the past few years things have been changing and not for the better. The prices have been going up and the stores have gotten chinzeier. The stores that have opened here in Mesa Az in the 2-3 years are cheaper looking and smaller. The latest here (Apache Junction Az) is so small that you can’t get around the line to order and/or drink line. There were only 3 booths, the rest we all small two person tables; except for the long table and stools. The Wendy”s nearest to us (1/2 mile) service and food is so bad (cold) that we drive 2 miles further to go to better store. The chili has risen from $1.69 to $1.99 within the past 9 months; not counting when you made the servings smaller. Oh, the chili is never made the same. The same goes for your burgers. We would like to continue to to patronize Wendy’s (we will) but it will not be very often.
I live in Sacramento,Ca. I would like to know why your new Restaurant have the best food I have ever had and then after going back after about a month the food is not the same???
I would go back every day if I could get the same food I got when the restaurant was new.
CAN YOU PLEASE TELL ME WHY IT CHANGED??? Were is your new store so I can get
that great food again??? Every one I talk to tells me the samething…Boy would you make
alot of money if it would stay the same all the time. (Your New Stores)
Thank You for your time and sure hope you auwer this e/mail.
Charlene
Saw your newest ad on TV. Thought it was ironic since the last time I had a Wendy’s burger it tasted like the meat was rotten. Maybe you should’ve fast frozen it.
That was in early part of 1996 in Las Vegas when I was living and working there. Stopped in the drive thru. Finally pulled away and the burger was rotten.
Never ate at a Wendy’s again!!!
I as well didn’t get my reciept from the geneva oh wendys. Also as I waiting for mine and my 5 year old sons food all you heard about was the employees talking about walking around naked and having orgys. It’s pretty bad when your son looks at you and asks what a orgy is!. Is absolutely outraging. I asked for a manager to speak to, but of course one wasn’t available. This isn’t the first time I have had problems with this wendys either.
Ok….seriously…..Wendy’s on Dayton Yellow Springs Rd in Fairborn Ohio……NO RECEIPT SO I CAN’T DO THE FREAKING SURVEY, and what Is one of the things Wendy’s has that they are supposedly famous for…….ummmmm….CHILI?????? Well if you want some you can’t get it…..CAUSE “WE DON’T HAVE ANY CHILI”…….want a Taco Salad???? TOOOOOO BAD, NO CHILI. Who is not doing their job? Gotta be someone…..but I bet they still get their paycheck …… VERY AGITATED CUSTOMER, but of course I know y’all don’t give a flying flip cause you are gonna collect your paycheck and really don’t care anyways. WAY TO GO WENDYS, y’all had a bunch of winners working tonight.
PLEASE bring back jalepeno fresco chicken and ghost pepper fries. Vow to eat one every day! Spend $50/day on lunch for shop and this is what i need so bad! Taste buds are begging !
What happened to your value menu?
I live in Frankfort Indiana. I often dine at the local Wendy’s. However, I will never support them again. A couple weeks ago we had a young man OD and passed away. I seen an email one of the managers had sent to another manager making light of the death of this young man. I do not know this boy or his family but I am ashamed to think a life means so little to someone. The family needs help putting this boy to rest. I would think your coperation could help. If I were the people in the email, I would be owning Wendy’s. Just
saying. I’m sure no one cares but i also heard at least 10 employees quit over this.
Im so tried of going to our Wendy and not getting what we order.i have to work for my food.when i give you my money i like what i pay for. Like to night.i asked for a frosty, a jr cheese br. 2 frie with cheese. What got was no frosty said i did not ask for one got the jr cb no meat they thourt that was funny, got cheese no frys or bacon. On one the other oneit was cold. They told if i didnt like my order dont come back. I lost my money to night.
Wendy’s is wrong to not support the Coalition of Imolokee Workers.
Went to Wendy’s 00007889 they were completely rude the manger TD was rude they had a issue with me getting a cup holder I told him they were very unprofessional and he went on to say o well !! They then held onto my card and talked the whole time I ordering !!
I pulled up to the drive thru at Wendy’s waited about 2 min no one said anything I Than asked if they were ready for me to order the lady rudely said no I waited almost 7 min until finally I pulled up to the window informed the lady I was told to wait and it’s unprofessional to have someone wait so long she stated talking to someone i the back saying you told her to wait she Than asked me what I wanted not one time did she give me my total after I placed my order and I didn’t receive a receipt another lady that was dressed differently which looked like the manager gave me my drive (she had the head set on) than gave me my food she didn’t say have a nice day and kinda threw my food in my hand and slammed the window i had to honk my horn and ask for a straw and the lady gave me a nasty look before giving me the straw I made sure to inform the lady at the window they are very rude and unprofessional and need to change their attitudes she slammed the window in my face on top of that my food is cold and nasty the fries are not cooked and full of salt
Stopped by the Wendy’s in woodmere Ohio and the service was terrible. We were waiting in the drive through for Qp minutes before someone answered and there was no one in line. Before we could even order they asked us if there were any cars behind us when there was not. We started to order and before we could finish they told us the Total of just the first item we were getting not letting us finish our sentence. As we drove up to the window we saw them dropping our food on he ground and putting it back in the container and putting it in the bad. Being so disgusted we took the threw away the food.
Stopped tonight at the Wendy’s on Thompson road in Indianapolis, IN and the service was terrible. Not a single person inside and 4 cars in line at the drive thru I decided to wait in line as it is 5 degrees outside and 8:15pm. Our wait to get to the speaker was 15 minutes and after we ordered 2 cups of chilli, another 15 minutes in line to get to the window. Once we were up someone comes to the window and says “we are out of chilli and it takes 3 hours to make a new batch. I was going to come outside and tell you before you got to the window, but I forgot”. No offer of anything, but no chili for our dinner……. thanks for great service!
Store# 00002351 Penn Hills, PA: The order area was unclean (i.e. countertop heavy with fingerprints, crumbs, etc.) the condiment area was not stocked, food crumbs, ketchup drippings, straw wrappers everywhere and the drink dispenser looked like someone spit up in it. The casher (Lisa) was poor at best with her customer service skills. The young man putting together the orders had no clue what order went to whom. The person ahead of me asked for a refund. The kitchen was unorganized & unclean (fries on floor, etc.) Not Good!
On 21st of December we stopped at Wendy’s in Fredonia. The service was great! There were 12 of us and there was no problems with the food or service. NOTHING WAS LEFT OUT of our order. The employees were super pleasant as well! GREAT JOB!!!!!!!
My daughter was hired by Wendys on Monday, Dec. 4,, 2017 and when we got home we got a phone call of a death in our family. She immediately let them know. they said no problem. The next day, another death in our family. Funerals were Friday the 8th of Dec. She was to go in Friday at 4pm. Then Matt called and changed the time. He kept changing the time. Finally he said come in in the morning. She said ok. Lo and behold, he called and said come in tomorrow. Now he called and fired her. What is going on? You wouldn’t attend your families funeral? Shame on you. And she picked Wendys over another offer. Shame on you….i don’t like Wendys anyway….blah!
Dear Wendys, I was happy as always when I came home to enjoy my Wendys meal but today I found a PIECE OF PAPER in my Baconator Fries. I am very disappointed since QUALITY is top priority to this company. I am very saddend and disgusted as well. I do not plan to EAT here again since QUALITY does not seem to be number one . I would like to see some action in place to fix this debacle.
Went into store #00001393
Received our food on 12/2/2017 at the time of visit. Long story short I got to the last bite of my burger and happened to notice a dmall dead spider in my burger wrapper!
Brought it to the managers attention. He put his head down and asked”do you want another burger?” Ummm no I don’t!!
Then apologized and said that they just got done exterminating the store so that’s probably the reason as to why I had a dead spider in my wrapper. He takes my tray discards the wrapper and tells some of his staff. He apologizes again. I walked away and left!
Terrible. That is not ok! He seemed nonchalant about it. I’m sure if he seen one he would have went off!
So I am complaining to every place I can PLUS CALLING CORPORATE TOMORROW! Luckily I took a picture of it!
how come i can’t get brown mustard on a wendys junior cheesburger ? it seems to me that the fast food people haven’t ever realized that the milwaukee area eats their hamburgers and brats with brown mustard . thats why the brats at mc donalds never went over big you only eat a brat with brown mustard never ever with yellow mustard. yellow is for hot dogs if i remember right big boy had the browny lad burger with brown mustard . let this be an idea to boost your business and please give me credit for recommending this .
WE HAVE DONE WORK IN THE MILLVILLE NJ WENDYS FOR OVER 10 YEARS EVERY THEY ASKED WE HAVE BEEN THERE FOR THEM EVEN WHEN THEY HAVE NOT PAID THE BILLS AND BEGG US TO PLEASE DO WORK BEACUSE THE BUG MAAGERS ARE COMING AND THEY NEED TO SEE THAT THE STORE ITS TAKING CARED GOOD SO WE HAVE DONE IT FOR YEARS, WE CANT DO ANYTHING UNLESS THEY REQUESTED SO IF IT LOOKS BAD WHICH IT ALWAYS DOES IT COME BACK TO US, WELL LAST MONTH WE SHOW UP TO THE EGULAR MAINTENANCE AND THE NEW MANAGER COME OUT SIDE TO TELL US THAT HE DOESNT KNOW WHAT ARE WE DOING THAT ARE NOT PAYING US TO LEAVE THAT WE HAVE BEEN FIRED KEEP IN MIND HE WAITED UNTILL WE WERE ALMOST DONE THE WORK TO COME AND TELL US THAT, SO WE TOLD HIM WE DIDNT EVEN KNOW THAT NO CALLED US TO SAY ANYTHIGN AND WE ASKED WHY, DID WE DID SOETHING WRONG AND HE DIDNT AMSWERED AND TOLD US TO LEAVE, WE SAID WE NEED TOGET PAY I HAVE INVOUCES SINCE 2016 WE HAVE DONE AND BEND OVER BACKWARDS FOR THIS PLAVE AND THIS IS HOW THEY REPAY US, I HACE ASKED FOR THE OWNERE TO CALL ME BACK AND NO ANSWER SHE USED TOBE A DESECNT PERSON I DONT KNO WHATS GOING ON PLEASE SEND US THE PAYMENT TOTAL OF 1002.11 OTHER WISE WE WILL TAKING TO COLLECTION I HAVE LEFT MESSAGES AND DONE EVERYTHING I CAN TO AVOID THIS BUT YOU ARE NOT GIVING ME ANY OTHER CHOICE
So y’all make my girlfriend go to work and take tempetures when the store is closed?? Its thanksgivimg she needs to be home woth our kods not at work when the store is closed that’s bulls**t.
I worked at 1916 linden blvd and I was being sexual harassed by a manager Nate and consequently touching on me and I told my general manger at 00003934 and she didn’t do anything she been harrassing me throwing bleach on my work shoes and constantly cursing at me But Nate got mad when I was on the phone with my boyfriend And started talking very disrespectful and almost broke my nose by the office door in face. After i asked a question about my check
Please call me or contact me. Because my Gm. Just suspended me didn’t ask me what happened or nothing didn’t even write my report I soon go to the police
My question is, when did Wendy’s cancel the discount for Military and Police Officers? If it is true, WHY?….
WENT TO WENDYS IN MILTON ONT. ORDER TO BURGERS AND TWO POTATOS. GOT MY TWO BURGERS AND THEN IT WAS 30 MIN. LATER WE GOT OUR POTAT0S. NO ONE SEAM TO CARE . VERY POOR SERVICE. RC HOLLOWAY NOV 16 2017
Today I went to store #00000688 I ordered 4 for 4 the drink was a strawberry lemon drink that was totally unthinkable it was full of strawberry pits and all pulp water and ice this is the 2nd time that store has served me a drink like that I’ve been to other Wendy’s and had the drink and it was fine but that store the drink is never good.
VERY UNHAPPY CUSTOMER
Wendys in Swansea Ma. is horrible and management as well as employees should be replaced. Due to Diabetes I requested a large diet coke, this was confirmed twice when asked before receiving my order, young male handed me the drink with smirk on his face which now I do believe was due to him knowing he intentionally handed me a full large sugared drink. Due to not feeling well and having had nothing to eat or drink since prior day I began drinking the soda while driving home. My vision began to significantly decline to the point of having trouble judging vehicle distance and lights appeared as blurred starburst patterns, I realized that the soda had no diet taste and in fact tasted like fully sugared coke and this had caused my vision difficulties as well as the potential to cause me other medical complications. I filed complaint, store offered to give me two complimentary combos, I went in personally to pick up and manager spoke with me pretending to care about the prior actions. However when he went behind counter his behavior indicated the exact opposite, he appeared to be behaving offensively with his back turned facing his employees and at that point I knew how disingenuine he was. The food was handed to me and upon returning home it was discovered that burger was in fact hard as a rock and completely raw inside. This was malicious, and a blatant health code violation which could again seriously harm a customer and yet they continue to keep their jobs and get away with such actions. I immediately filed complaint and hope measures are taken to ensure they don’t think to ever do this to anyone else. As far as we’re concerned this was criminal to intentionally serve people raw meat as well as ignoring a specific needed request for diet soda due to a chronic medical condition. There is absolutely no excuse and fast food employees have no right to cause any harm to customers and their age is no excuse.
This morning I went to went on 13201 Kingston Ave Chester, Virginia for a 10 piece nugget, a large fry and drink. First I went through the drive thru. The girl came on the speaker to ask if I wanted to try the chicken tender combo. I said to her “no thank you”. I preceded to order. She said nothing else. It was complete silence for about 60 seconds. I decided to just go in, I’m thinking maybe the headset malfunctioned. I come in and the girl asked me was I ready to order and that someone pulled out of the drive thru. I told her that was me. She asked “Oh you wanted the nuggets? We don’t have any headsets right now”
I told her my order again. She got her manager to bring up the register because they weren’t booted up yet. He was on the phone while assisting me and kept giving me hand gestures for cash while he swiped my card repeatedly. Then he kept saying we don’t take card, only cash. When I told him I had no cash on me he shrugged his shoulders. No apology from him. I’m very disappointed in this Wendy’s. I’ll never go back there. He was completely rude.
We live in Philadelphia my daughter purchased a chicken sandwich from the location at 15th and Chestnut.THEY GAVE HER RAW FOOD. When she called to tell them they behavedb like they didn’t care. Calling health department on Monday. Will never eat at another Wendy’s again.
The one in Madison done me the same way!!!
The Wendy’s located at 3925 N Front St., Harrisburg, PA has gone downhill. I usually go through the drive thru but as there was one car there that was taking extremely long to order, I went inside. I had adjusted my visit times to early in the day as the gentleman that works the window in the evening is very unkempt. He seems to not only be lost most of the time but also could use a shave, shower and clean clothing. As I was saying about going inside this has now changed my mind about visiting this particular restaurant at all. The floor was full of food, I don’t mean a fry or two, and the other equipment was covered in crumbs. Someone needs to make a visit or the board of health may.
The Wendy’s Restaurant on Browns Hill Road, Pittsburgh, PA should fire everyone of their current employees including management and either close the location or bring in qualified, customer service oriented employees. On Thursday, 11/2/2017 at 5:35pm, I was in the drive thru for over 35+ minutes; when it was my turn to order the staff member was rude, did not listen and told me to “let me know when you make up your mind I don’t have all day”. I had my order written down and was reading from my order. I had several orders and was just going to pay for them all together. When I reached the window I asked for a manager, the person wrapping hamburgers came over, he was disinterested. there was a staff member who has long hair and was playing with all the while she was serving food. When I questioned this practice I was told “The GM saw her and said it was fine so GET OVER IT”. The staff member on the drive thru then said to the girl with the long hair, “there is some XXXXXX in the drive thru complaining about your hair being down. The staff member came over to the pick up window, gave me threatening looks and gestures, went and pulled her hair up and said to me, “Is this better for you XXXXXX”. At this point I left the line. I was going to call the GM the next day but after I seen that this behavior was the norm and not the exception I truly believed that my comments would not be valued nor validated. I will never again utilize this Wendy’s. There is one on Lebanon Church road, where they are friendly, respectful and your order is fast and correct.
bassor@ charter.net
My family and I just finished eating the worst meal of our lives at the Wendy’s in Lake St Louis, MO. The customer service was terrible, lady was rude, never say anything polite. You could tell she hated her job. Half my French fries were raw. Won’t be back
Went to Wendy’s Restaurant in Yulee FL #000008158 on 11-4-17 at 12:19 PM and got a Grilled Chicken Wrap and was eating it and there was something I could not chew up so I pulled it out of my mouth and it was a long piece of plastic. Took it back in to let them know and they did not seem concerned and did not even ask me if I wanted a replacement so thats why I wanted to give some feedback, since no one seemed to care!
On 11/5/2017 at 4:23pm I visited your store#3171 to order the $5 for Five. Your associate by the name of Erica, very rudely stated that they did not have it. I stated that it is on the board as a selection. And Erica stated again, very loud and rude, “Yes, but we don’t have it”. I thought that was extremely rude and she did not apologize for not being able to accommodate my family and me. She also did not make my burger with all the fixings, as I requested. Thanks for listening.
On 11/5/2017 at 4:23pm I visited your store#3171 to order the $5 for Five. Your associate by the name of Erica, very rudely stated that they did not have it. I stated that it is on the board as a selection. And Erica stated again, very loud and rude, “Yes, but we don’t have it”. I thought that was extremely rude and she did not apologize for not being able to accommodate my family and me. She also did not make my burger with all the fixings, as I requested.
I was asked my name for my order….
I refused… I was told I must!
I said number one to avoid giving my name! I was told to give a real name!!
I said Steve…and if Steve were your boss Steve would fire you because you just made STEVE LIE!
I want nothing….just letting you know due to your rude policy I will NEVER BE BACK!
I live in Decatur, GA and I visited the Wendy’s near my house on Flats Shoals Pkwy. My husband and I get there stand in line behind 3 firefighters, and a lady with one child. It took 25 mins for everyone to get there orders taken then another 15-20 mins for us to get our food. I ordered an Apple pecan salad and 6 piece chicken nuggets. The lady that took the orders was trying to make sure everybody had what they needed in there bag but I guess that was taking to much time for the male that was helping. He tried to hand us our bags of food but didn’t ask what kind of sauce I wanted for my nuggets so before we took the bags I told him I wanted sweet and sour sauce. We left got home to eat and there was no pecans or salad dressing in my bag! At this point I am livid and tired and hungry so I called up to the store no answer. Needless to say I did not eat. I will NEVER go back to this Wendy’s again!
We went to the Wendy’s @ 3300 Freedom Dr Store #00003334, ordered the four for four and jr cheeseburger deluxe with no cheese no mustard, our order was completely missed up, my jbc had lettuce, tomatoes, and mayo, I said only mustard, fries had salt we said no salt, jr cheeseburger deleuxe had cheese and mustard asked for no cheese and mustard called the manager Tara told her what was wrong with the order and Tara wanted me to bring my kids back out I replied no, Tara was so rude asked who is the general manager no response PHONE WENT SILENT! I did not try to call back but WILL NOT EAT THERE AGAIN< WILL LET EVERYBODY KNOW THAT THEY ARE RUDE !!!!!!!!
Family went to Wendys in Paoli, IN. In the drive thru, ordered 4 meals with 2 burgers having specific items not to be listed. Received our orders and 2 out of 4 orders were wrong. So we had to get the 2 girls at the windows attention and when we told them these were incorrect. One girl rolled her eyes and just took them back and other girl tossed our so called fixed bag into car window then slammed the window giving us a dirty look. No apologies or anything. No further conversation out of those rude employees. To top it all off…order was STILL wrong. But they wouldn’t come back to window so we left. This particular wendys always gets your order wrong..so yes thus was expecting honestly. But I have not ever had this kind of service before and I am baffled and never attempted to reach a corporate office due to rude employees before now. I am so upset at the way my family and I were treated that we will no longer support this brand.
Last Sunday my wife and I went to the Waynesville Wendy’s for dinner. When we got there we were the 2nd people in line. We stood there for approximately 10 minutes waiting to order. The boy took the man’s order in front of us and then disappeared leaving us standing there. When he came back we placed our order. My wife request n cheese on her burger. We waited with the gentleman who ordered ahead of us for 20 minutes for our food. The gentleman who placed his order before us said it is always like this at this Wendy’s. We had never eaten there before even though it is the closest one to our home. When the order came there was cheese on my wife’s hamburger, our hamburgers were dry and hard and our french fries were like rubber and cold. Not wanting to wait another 20 minutes we just ate it. By this time there were about 30 people standing in line all complaining about the length of time they had to wait to order. One couple walked out. This was the very WORST WENDY’S WE HAVE EVER BEEN TO. Yesterday we drove to Newport, TN. We ate at Wendy’s #00005435. What a difference. Nice juicy hamburger and steaming hot french fries that were crisp. Also the employees were very friendly and willing to help when the soda machine decided not to give us any soda. W ordered the same thing we had gotten in Waynesville and it was like night and day. Wish we lived near the Wendy’s in Newport instead of the awful one in Waynesville. We will NEVER go to Waynesville Wendy’s again. The meal we ordered was the Giant JBC Meal.
Went to Wendy’s in Portland, Oregon today and specifically asked if hey had any FRESH baked potatoes. Was told, OF COURSE. Got the potato and it was old, disgusting, and inedible. When I went to the counter to request a new (actually FRESH one – this time) I was told that I would have to pay for it. So ridiculous and demeaning. I won’t be revisiting a Wendy’s anytime soon.
I visited store 7964 at 826 East County Line Road in Ridgeland, MS on 10/7/2017 @ 11:20 am. I was ignored by the staff. One employee walked to the counter and got cookies out of the cookie bin and made a very conscious effort to avoid making eye contact with me or my husband and never said, “I’m sorry for your wait” or “I’ll be right with you.”. I have never been treated so horribly in a fast food restaurant. There seemed to be too many employees in the kitchen, they were literally tripping over one another and laughing and having a grand ol time. The dining room was empty and there were two orders ahead of me being filled at the other end of the counter. I was very disgusted by the service aspect of what appeared to be one of the nicest Wendy’s I have been inside. The customer service was worse than horrible and honestly I have no idea how they have maintained the franchise. Absolutely pathetic.
I work for wendys in Genesee county MI and i tell you everyone that works treated like crap! I have work for this restaurant for about 7 years the past year has been worse! Many managers are underpaid many dm are over paid to do nothing but send emails. There are going to be several managers leaving soon because of the they treated this company is going down
I had a very bad experience at the Wendy’s in Lawton Oklahoma their facility was a mess and the bathroom was awful I wouldn’t even use it! the food was terrible it was cold the fries were cold I had too keep going back to get my order right😡 after the second attempt they got it right the cashier was looking around like what the hell do I do next she was so dumb founded Iam surprised that she took an order the manager act like she didn’t even want to deal with me! 😡😡😤😡😤 I WILL NOT GO BACK
Iwas at wendys on west ave in jackson michigan. I drove 15 min to get there ordered a apple pecan salad with no bleu cheese. Drove another 15 min very excited to get home to eat, only to open my salad to find bleu cheese. Normally wouldnt complaine but i am highly illergic to dairy. When i opened the container i breathed in the cheese. Now i have hives and am itchy. And to top it off im still hungry but i know im not wating my money at wendys again cause they could have killed me.
I am an employee at the Wendy’s in Lakewood, NY. my manager has paid me late TWICE! When I call ask for my paycheck she says there a week behind in payroll.
I just left from Southridge rhl Blvd location (south Charleston, wv). I ordered a baconator combo and my burger meat was raw and bloody I called and told the manager about it and she was like what do you want me to do about it. Denied refund and replacement of my food even after showing her and having receipt.
Sirs; At 6:22 PM, Iwas in store #1144, 4100 N. Tamiami Trail in Naples, FL. Knowing that it was NOT yet season here I expected the normal, great meal. I ordered two “meal deals”, paid, & went to get my drink & ketchup for my fries. IT WAS NOT CROWDED & ONLY THREE WORKERS (?) SEEMED TO BE THERE You have two ketchup dispensers, both empty. You have a shiney new coke product dispenser but, NO ICE. My tray was sitting on the counter, with only cold fries on it. I went back to the filithiest mens room i have ever been in. I deceided to wait. I RECEIVED MY MEAL (?), A REALLY GREAT jbc, COLD FRIES W/NO KETCHUP, COLD CHICKEN NUGGETS AND MY CMB SM FREESTYLE W/NO ICE. WOW! I CAN NOT BEGIN TO TELL YOU HOW MY MEAL & EXPERIENCE WAS. YEP, YOU CAN BET THIS DUMP WILL BE ON MY LIST TO TELL OUR SEASONAL VISITORS ABOUT. THE GOOD NEWS IS I LIVE DIRECTLY BEHIND THIS STORE #1144, WALKING DISTANCE. I CAN NOT BELEIVE YOU ALLOWED THIS STORE TO GET THIS BAD. THESE PEOPLE HAVE A NERVE CASHING THEIR CHECK.
I went to the Wendy’s at NW 36th & May ave in oklahoma city it was the worst burger I have ever had the meat was so old and dry when bit in to it the meat crumbled no juices it was terrible. I tryed calling and telling them about it of course they don’t answer the phone just like when you try to email Corp office it won’t send. This place has really gone done they don’t even care enough to talk to the people that give them a pay check I see why so many has closed a business is only as good as its leaders that tells me alot about the president you think you can get away with serving burgers that’s been sitting in the warmer all day you are wrong I’d rather wait a couple extra minutes for a fresh burger that’s every ones problem you are getting away from the Ole fashion way of doing things taking short cuts I bet you do eat a burger that’s been sitting 3 or 4 hours why do you think we should I own a law firm down the street from there about 3 miles we will never order from there again this is terrible for you to charge me for something like this and even more you have it setup to where your customers can’t contact you or the store I’m telling every one to stay away because you don’t give a damn about your customers if you don’t care find another damn job. I won’t be back not that you care you show how much you care by your product. Contact me if you got the nerves I dare you to show that you care…
I have never been so insulted
I went to the Wendy’s on Roosevelt Road in Glen Elly ant 6:45 p.m on sept 26th
I ordered a key chain frosty–and when I got to the drive through Wendy the cashier asked to see the key chain—I said it is on my car and I can not take it off unless I turn off the car–She said then I could not have the frosty. The person was extremely rude-I said–I can’t turn off my car–she said I am not asking you to turn off your car-just show me the frosty thing-I said it is on my key chain and myc ar is running–it is 94 and I am not turning my car off-She said again well then you can not have the frosty. How stupid–I order all the time from the Wendy’s in Carol Stream and Bloomingdale–and they all understand the frosty key chain is on my key chain—and they do not even question. How come this pain in the neck was having a fit–THEN I told her well I will let corporate know and she said go ahead and refused to give me a receipt (she also almost forgot our drink with our order but thankfully my son remembered he needed his drink before we pulled off–though my son was extremely disappointed to not get his FROSTY) I think she was extremely rude and there was zero excuse for this behavior. I have never been treated like I was stealing ==a stupid FROSTY–a kids size frosty for petes sake! She said she needed to scan it for the register–THEY HAVE NEVER EVER EVER DONE THAT__I felt bad for the cashier as she had no choice but to follow what Ailia said (not sure how to spell her name–I asked for it but her name tag was not visible so she told it to me verbally) She did not even seem to care when I said –this has NEVER happened before–and when I told her I was going to let corporate know. I just can not believe how rude she was!!
Wow, this Wendy’s needs a enima. Bunch of kids “workers” running around dropping the F bomb at each other. Yelling screaming. People that are off work going behind the counter getting things. The only responsible workers are the girl and boy working the drive thru. There needs to be a adult in charge. Service was awful.
At about 10:20 pm at Wendys over at 39 squire road. My husband and my son that has special needs went through the drive-thru and my husband told them to hang on a second because he was trying to figure out what my son wanted. The personal litetally yelled at my husband. My husband pulled up to the window and asked to speak to the manager. He explained what happened and the manager didnt want to hear it. The people working in the back girl was blowing kisses to my husband while everyone behind the counter was laughing and waving and making fun of my husband while that rude manager yelled to my husband to go somewhere else. What the hell is going on. This is how a manager and crew
Members act? This is aboslutely disgusting. This needs to be investigated look at the cameras . they all deserve to lose their jobs!! Absolutely disgusting behavior. Will never go back and ill make it my mission that everyone knows the story
Went to one of your locations last night in coventry RI, and received the totally wrong order. I didn’t get a receipt from the lady working the window, and when I spoke to the manager this morning be basically told me since I have no receipt there’s nothing they can do and hung up on me. Not sure if this is normally how you treat paying customers, but now I’m out my meal and my cash. Won’t be going back!
Had a bad experience at the SCHERERVILLE, IN. store. Just rude, ghetto type employers. Should I cry racism?????
I visit the Wendy’s at 11007 Reed Hartman on Saturday, September 16, 2017. While placing my order at the drive thru, the employees working (Female) the drive thru told me to “STOP YELLING”. Once I approached the window to pay for my order I asked for the Manager. The male manager was at the window and I told him about the situation. He simply said I have spoken to her and was sorry. My thing is, the customer doesn’t know if they are speaking too loud for the head phones. Why didn’t she turn the volume down? Duh. I went back the next day to see if she was still working there and long but behold, Miss “STOP YELLING” was still there working. I will never visit that Wendy’s again. The franchaise Owner should be notified and I hope he/she is reading this. Trying to contact Wendy’s Corporate office is a joke also. I guess customers can get treated anyway and nothing is done about it……..GOOD BY WENDY’S!
Like to relay how i was treated and not herd correctly. Surely there was an misunderstanding but how they responed was uncalled for. I used card and the girl didnt finish listening that i wanted to give her cents in change. Because i wasn’t sure of the exact balance on the card… I was having Phone problems (bad reception in this aera)
I tried explaining as she handed the card worh no receipt.
Her response” its okay” i said, its not okay.
She looked at me ugly with weird smile. She could have said the card went through with no problems. Instead i felt “How dare she” yes it bothered me the most. My response back was ” dont look at me that way because i will ask for a manager. ” so she would stop.
While i was waiting: she told her co workers that she didnt understand me about the card…. They all were looking at me as i was crazy with a wierd look, on their faces. Then Our buns on our burgers were COLD… So how can wendys workers be thoroughly supervised & incorporate future training on how to respond professionally.
refuse to deal with COLD burgers on top of any misunderstanding
Is Cororate responsible for their employee’s unehtical decision? Their behaviour/action is uncalled for
Location: green vally ranch, 4830 tower road,
denver colorado. 😔
SMH on the Cold burgers, really!!!
Over 2 weeks ago I had an issue atWendy’s restaurant in Springfield Massachusetts . I reached out to customer care to inform them of the incident. They ensured me someone would reach out to me and compensate me for the incorrect order. I reach back out to them yesterday was on hold for 15 minutes tried again today was on hold for another 15. I decided to leave a voicemail and nobody had the courtesy to even call me back. It’ll be the last time that they get $9 for for a meal from me. I will take my business someplace else and tell all my friends to do the same. Extremely Disappointed that the service from the restaurant and the corporate customer care line.
Poor service and lack of professionalism are the trademarks of Wendy’s in Otay, CA. After repeated visits, my requests to have the Frosty filled to the top of the cup remain unsuccessful. On my last visit (and I do mean my LAST), the waitress ultimately sent a manager to the window. He said that it is their standard procedure NOT to fill cups to the top; furthermore, he said he wanted the name of the previous employee who did fill the cup to the top because that employee needed instruction. Cups are routinely filled about an inch and a half below the top, and they usually contain an air pocket in the bottom; thus, about a third of the product is missing. It’s bad enough to cheat on portions, but even worse to argue over it. Is it really necessary to skim off the top in order to increase profits? Wouldn’t you sell more in the long run if you simply gave customers what they’ve paid for?
Had lunch today at your store #5132 @11:53 AM 09/10/2017. I’m confined to a power wheelchair and I’m down to one good arm and hand that would be the left. Your Store employee Jennifer Davis, I’m guessing her I.D. #1014 was Pleasant and more than happy to help me with getting my food to the table and helping me with the opening of the condiments. Being in the retail business myself for over 40 years I know how hard it is to come upon good employees, I think you have a keeper with Jennifer…
– Steve Donahue Indianapolis, IN.
Visited the Wendy’s in Belmont NC 28012 I have never been so disappointed with the food!!! I remember the days when you ordered a single with cheese and got exactly what you see in the pictures that are advertised.. my daughter and I ordered burgers. Not only were they cold.. the cheese was not melted at all I had a quarter sized piece of lettuce on my burger hardly any mayo and the skinniest burger ever. It was absolutely TERRIBLE.. guess I should go another day besides right after the church crowd, maybe that would make a difference .. also tried rating a 1 star but it automatically went to 3 ..honestly doesn’t deserve any stars!! Yuck
Store #00004073
For Wendy’s to advertise “FRESH” they sure do not go by that motto. Chicken sandwich was dry and old. Fries tasted like they have been sitting there all afternoon. Will not be coming back!!!!
Store #00009847 Reseda, CA Complaint:
I spoke with the Manager Adriana once I discovered hair in my food I called her within 5 minutes of leaving the drive thru . Once I returned I was treated so bad she actually called all the employees to the door as she rudely argued with me and called me a liar. Then the coworker said Wendy herself put the hair in my food they were laughing at me and the manager referred to me as a XXXXXX. I returned all the food and was only given $7.20. Then Manager was speaking Spanish and they all start laughing at me. I am handicapped and I never in my life been treated like this. If you can review the camera at Around 9:20 to 9:45 you will see them arguing and laughing at me. Adriana told me F**k you call Corporate I don’t care you just want to eat for free. Here are the pictures. I requested the complaint number and was told By Adriana she will speak to her boss first and Maria said Wendy will deliver me free food and they all start laughing at me again PLEASE REVIEW THE CAMERA I am very upset about this. She is unprofessional I feel I was treated like this because I am African American. I had to request my receipt 4 times.
I have worked in food service for 31 years and I have never came across such unprofessional behavior as what I encountered tonight with the manager, Sarah at the Broad street Wendy’s in Fairborn , Ohio. I know that everyone has a bad day from time to time but this woman was down right rude. Apparently she told my son many times to quit being a XXXXXX and to suck it up and do his job which at that point in time was dishes. His hand has been wrapped in an ace bandage until swelling goes down to be casted and from what another employee stated that my son told her that he was doing his dishes and he told her that he would be a little slower in doing so. She again told him to quit being a XXXXXX and my son turned to her, unwrapped the bandage and rapped his knuckles onthe sink to show her that his knuckles were broken. Then he asked her if he was supposed to suck his ownself like a pacifier and not say anything when she repeatedly was calling him a little XXXXXX and lazy after he had asked her to stop it. This manager told him if he didnt like it to get off her line and clock off which he did. When I called the store to get her name and tofind out what happened, she immediately says to me, “I cant believe you raised your son like that!” I going to write him up on sexual harassment and just wait until my husband hears about this. She went on to say that she is a mother of 4 amd her kids weren’t raised that way. Your son is a grown man and should behave as such she further said. She had also threatened to call the police because my son rapped his knuckles on the sink. Now she not only put down my son but then she was putting me down. On raising my own. I am a proud mother of 5 sons. 1 of whom served 2 tours in Iraq. No other manager at this Wendys has ever had an issue with said son and a couple were very surprised at this. Calling me a bad mother in so many words. Calling my son a little XXXXXX that needs to suck it up after we just had 3 family deaths this past month and she knew it to the point she yelled in his face “Nobody cares”, is way over the line ! Telling me my son is lazy after she told me last month that he was a good worker is incredible ! Telling me that he is violent. I hear bad things about your corporate office not doing anything about bad employees but I really hope you do reprimand this person and investigate the matter. There were 2 other male employees that witnessed this tonight , Thursday, August 31, 2017. If Wendys doesnt care about what their managers or employees are doing then maybe 2 News needs to hear about it !
I’m writing here because i can’t find my receipt and I can’t find the right site to write this complaint. We stopped for dinner at the Wendy’s in Plant city FL, 2807 James L Redman. They were pretty busy and even got one of our sandwiches wrong but the manager quickly resolved the issue and I was was like wow that was awesome and she did a great job!! But as we were finishing our meal I noticed the manager come over to a sitting customer behind and say something which I didn’t hear but my girlfriend did, as i saw the look on her face I knew something was wrong so I asked what happened? She’s like can you believe she came over there with the most nastiest attitude and told the young couple sitting down that she didn’t appreciate him eating his Burger King in her restaurant, she said you wouldn’t take Wendy’s into Burger King and eat it? And she walked away, now ok yea I know it’s a Wendy’s establishment but the guy came in and bought dinner for his girlfriend and they both sat down and hike she ate her Wendy’s and he ate his Burger King. As a former Manager for a fast food restaurant I found this very wrong on the managers part I never had a problem with a customer coming to my restaurant with something else as long as they also purchased from my establishment. I was so upset I wanted to tell the manager that she was wrong for talking to a customer that way! But I didn’t want to start an argument, I did feel bad for the young man and I went over to him and told him I was sorry for how that lady treated him and that she was so wrong for doing that, he thanked me and said goodnight. As I look over what’s the manager doing? Right out side the entrance door and puffing away at her cigarette her second one since I was at the restaurant by the way, I was so shocked by the first impression she had given me then to everything changing. I love Wendy’s and there awesome food but I will never visit this location again and who knows when I’ll step in a Wendy’s again.
During Hurricane Harvey in Houston. The Wendy’s with 77062 zip code had a line with about an hour to hour and a half wait. When you finally made it to order, they said cash only. I told the guy it was not cool to allow these flood victims to wait hours in line without knowing it was cash only. He just blew me off. They should have had a sign that says cash only or someone out there warning these people. These people had family waiting for food at home. The grocery stores had a two hour wait to get in while raining heavily for almost nothing to choose from. Management at this store should be reprimanded
On 8/2/17 I took my friend’s son to Wendy’s, Ruckersville, VA at 7:40 p.m. There were 2 people ahead of us. We waited until 8:02 p.m. before being asked for our order by Crystal. We got our (not complicated) order at 8:12 p.m. There were more employees behind the counter than customers in front of the counter. When I joked with Crystal “is this FAST food or SLOW food?” she very aggressively replied “I am NOT apologizing!”. I think Wendy’s should coach their employees on their customer service skills!
After reading some other reviews, I am not very grateful that I didn’t have any experiences with XXXX roaches!!!
y phone number is 601-686-XXXXX home office can call me so far they have not been interested in what happened to me an my five year old grandson on 05-29-17 we went thru wendys drive thru an ordered a kids meal for a boy an I ordered a single with cheese an extra mayo ,tomatoes, pickles but I did not ask for the big flying roach added to my burger in which I ate half the bug an was told by liberty mutual insurance co that $500 was too much compensation for the traumatic experience of eating a roach wendys passed it off to their ins co an haven’t cared so just know when you eat at wendys you dine dirty the workers told me that it was not unusual for flies an knatts also to be in the food an the same health department inspector checks them 98 percent of the time they don’t care what they serve you at wendys I loved burgers but no more I get sick just thinking about wendys bug infested burger think about it a wendys hot an juicy single with cheese an a coach roach for crunch an they want talk to you they should personally oversee the claims process with their loyal customers or one time customers but dave Thomas has left a legacy of dining dirty watch out dismantle your burgers do not just bite into it search your chili be very careful but most of all stay away from wendys you want get ptsd very seriously disgusted with wendys home office they are as nasty as the bug infested burger I ate part of rev stevie fieldere
I had been craving Wendy’s for a lil minute pull get in line at drive thru now it’s my turn order a #1 with a coke and potato Order#5 with coke and a potato 2 double stacks small fry she give me my total 16.41 pull up get to the window pay then check my bag missing the single I say excuse I’m missing a single the young say lady hmmmm we ain’t got that I said that’s my oder #1 #5 she cut me off we gone have to charge you for that I say it’s supposed to be the meal what difference that I owe two managers fussing bout who gone train the no employee how he don’t got time in front the window young man scratching in his face with gloves on so the young lady charge me 4..57 for the single now I’m waiting 10mins now the burger ready they know where it goes the cashier say hussa through it to ballad up back smdh this the worse service ever most unprofessional I’ve seen in while get home the burgers dry potatoes skin burnt I’m so unhappy with this I want go to a Wendy’s for a minute specially when you really wanted that I live 45 minutes away from that Wendy’s I wasted almost like 25 $ I end up ordering pizza
Wendy’s in Canandaigua New York is awful the manager I believe was very young accused my son and I of inappropriate gestures to somebody I don’t know how that could happen we were in the drive thru we didn’t see anybody walking and that’s what he said the people were walking past our vehicle and we did that there was nobody there he told us even to go to McDonald’s next time there’s gentleman should have consequences I called him he answered the phone said he was the manager and when I explain to him what he did do us he was laughing he did Apologize but that’s crazy to do that to somebody we eat there once a month no because of this we will not be eating there maybe we will go to McDonald’s
Wendys has been a MAJOR disappointment !!
On August 5th I had the worst incident and was given NO help. My arm got caught in entrance to Wendy;s The door was hjeavy I could bare;ly oprn it !I am disabled & on blood thinners. My arm was ripped open !I lost a lot of blood & kids in there were wrapping towels around my hand . The Mnger did NOTHING to help ! Was cold had lack of respect !! I asked for a form to fill out & was told Wendys does NOT have injury forms !!! I called and spoke to a MATT >>> supplied all forms he wanted and as yet August 21 have called and called several times !!!!!!!! NO return calls ! WENDY’S ARE LISTENING TO THE PEOPLE ???????????????????? If we worth nothing then we all should avoid a place that doesn’t care about us !!!!!!!!!!SOMONE >>>> IN AUTHORITY ARE YOU LISTENING ?? Here is the person that said he would help>>>> MATT ! 1 614 7663975 !!!’
Since I can’t find a proper way to complain about this crapy fast food place besides a survey that does nothing, I’ll do it here. I understand it’s fast food , so it’s not going to be a Gourmet meal. When you spend $15 on food you expect it to be at least decent. I didn’t receive a receipt to even fix part of the problem. I didn’t receive the chicken nuggets I paid for which were for my child. The food we did receive tasted horrible. The fries were old and soggy, the sweet tea wasn’t sweet at all and tasted like the machine hasn’t been cleaned. My child even spit the fries out and he loves fries. The burgers even looked old, didn’t taste right. Honestly I want my money back especially since I didn’t get a receipt to even get what I was missing or money back! Was so terrible most got thrown away.
I really think ALL your employees need to have a college education!!!!!! Because Every wendys i go to cant make my hamburger right!!!!! I said hamburger… NOT cheeseburger!!!!!! How hard is it to read an order???? I HATE cheese and y’all ALWAYS put cheese on my HAMBURGER!!!!!!!!!!
My complaint is about the manager and service at your Wendy’s location in South Parkersburg, WV, located on Gihon Road.
My grandson and I went to the store and there were 5 customers(all one family and one which was an employee of the store) ahead of me. I patiently waited as they ordered a very large order. Then the woman who took the order(she later told me she was the manager) walked away from the register and began filling the large order. After several minutes, my patients grew thin, as did a couple of other customers who were behind me.
I asked for the manager and she informed me that she was the manager. I stated that she needed more help, to which she started making excuses without as much as an apology. It wasn’t as if she did not have the employees there(at least 6), but they seemed more occupied with the drive-thru instead of the dining room guest.
As I walked away, I informed her I would report her to corporate, which never fazed her. I called for my grandson to exit with me and she immediately went to the register and asked the guy who was behind me if she could help him. You talked about rubbing salt in a wound!
If it were my store, (which was very obvious she cannot manage properly and is untrained in people skills), she would not be a manager. With her attitude, she probably couldn’t handle the everyday chores of any work there.
My family and I visit this location often, but this was my last!
You need to make some kind of adjustments to your management situation at this location or you may lose more loyal customers in the future.
Extremely disappointed in the Wendy’s organization!
We have been a customer of Wendy’s since the first store opened many years ago across from Magic Mountain Amusement Park in Santa Clarita CA. Ben Amir opened that store and it was used as a training location for other Wendy’s stores. We now have several Wendy’s locations in our area from which to chose. Because of convenience we normally go to 24525 Lyons Avenue, Santa Clarita CA 91355 location. We just left eating there and the cleanliness of that location is positively disgusting. It has been that way for months. Believe me it is a real turn off. It just gets worse as weeks go by. It is not being maintained. The carpeting is so filthy that it is like walking on liquid soaked sticky carpet. Even though the tiled floor portion appears to look clean it is so sticky your shoes stick to it. The tables and chairs are never thoroughly cleaned. I feel like calling and reporting the unsanitary conditions to the health department. The place looks so run down and unappetizing. Every time I order our meals I have to ask for fresh hot fries otherwise more times than not the fries are either old/cold. The drink dispenser ice maker is always on the fritz more times than not and the diet coke selection is frequently empty. Sometimes something goes hay wire and water just keeps flowing through/behind the ice maker dispensing area. The soft serve is usually way to runny, like a thin milkshake. No one seems to have the brains to suggest giving us the cups to return to the counter to get good soft serve upon finishing our meal. Because the store is located by on/off romps to the freeway another really big issue is people pull off and to come into Wendy’s just to use the restrooms. They don’t buy a thing. We can sit there and count the people streaming in to the restrooms and going back to their cars. The high volume leaves the restrooms in undesirable conditions. One day a couple of months ago we watched a van with a family in it and everyone got out carrying bags of food supplies into the rear of the Wendy’s building. That was kind of a turnoff too. — Like they had gone to a swap meet to buy tomatoes etc. Someone at Wendy’s Corporate needs to “rattle some cages” PDQ!
I went to Wendy’s today on Willowcreek in Portage, IN. I dealt with an extremely unfriendly drive-through worker. The lady was so unfriendly it prompted me to look at my drink before consuming it. When I opened the lid there was a mucus like substance floating on top of my tea and to add insult to injury one of the chicken nuggets looked like someone had taken a bite out of it. I am highly upset and have been using every outlet possible to voice my concern. Service like this is unacceptable and I have taken pictures to prove it
Went to the wendys on south fort hood st. In killeen ,texas today saw 2 employees coming from the daquiri andsmoothies next door the food was totally horrible ,this is brand new store for poor food and really poor employees.
The service is VERY SLOW at #8611. You have two registers and most of the time only one is operating. The line just gets longer and longer. Occasionally both are operating but I have had employees tell me “we don’t run both together.” While customers are waiting? What? Why not? There is an ARMY of people scurrying around the kitchen; actually a lot of them look like they are just pretending to do work. What are they doing? Why is the service so slow? The one person taking orders is also filling them; in the meantime she is taking no more orders to get into the pipeline. The line of customers gets longer and everybody waits and waits and waits… Does the drive-through line get top priority while the walk-ins get pushed to the bottom of the stack? The guy in line in back of me today complained loud and long about the wait, the service, the lack of service. There is not a “place order” spot at the counter and SEPARATE “pick up order spot; they’re run together.
#8611 doesn’t even have a back door; they have to haul the trash through the restaurant and out the front door.
We visited Store number 0002998 on August 06
at 8 26 pm after
they were so unprofessional throwing good that we were going to take home to eat it was wrapped but still it was
Casey took our order the chili had already been put up for the
The music was so loud u couldn’t hear
disgusting we will be contact cooperate office
We couldn’t even eat it just thinking about it a waste of $15.96
After church today my mother, father and I went to one of the four Wendys in the city where they live for lunch. Right as we were going in a couple coming out said you will wait forever to be waited on. They had been waiting for over a half hour and still had not gotten to order. We thanked them and decided to head to a different Wendys. Well, to say the least, we didn’t have to wait to order but all tables that were available, had not been cleaned, they were out of lids, when I asked one of the gals working if I could please get a couple of lids, she looked out then turned to another worker and told her to go fill the lid dispenser. My mother had ordered a salad and told the young man who waited on us she wanted light french dressing, ended up with ranch. I once again went up and approached the same gal whom I asked for a lid and told her that we did not get the right dressing. I asked for the light french dressing and she said we don’t have that, when I asked if they had french dressing she looked at me said no and flat turned and walked away. So you cares about the customer? NO ONE CARES! Sad state of affairs, but so true.
Wendy’s is best known for their frostys so you would think they would have their frost machine up and running during business hours but they don’t.
I went in to the Lake Park GA location to be surprised by how bad the employees were being treated and degrated by a manager. She was yelling at this poor girl (who was just as sweet as could be) in front of us while she was taking our order. The cashier tried to continue to take our order while she is getting yelled at over asking will this be dine in or take out. The lady yelling could have waited until we were finished ordering and pulled the girl off to the side. I asked the little girl who that was and she stated that it was their general manager Shannon. As me and my husband set there trying to enjoy our meal all we could hear was the same lady yelling and being disrespectful to all the employees. I don’t know if she likes mistreating teenagers (as most were) or I’d she is just down right rude. Maybe someone needs to step in and have a talk with this general manager and teach her about customer service and how to treat employees. To me it looks like the little girl who again was as sweet and pleasant as can be could teach her something.
Dear Wendy’s of Richmond Road Lexington Ky store #00003624. I came through your drive through at 8:24 pm order #3735. I brought the “Crispy Chicken Sandwich” home to my 14 year old son and when he bit into the sandwich there was a metal wire inside the sandwich. ” I have attached photo to this post of the wire notice the breading”. We went back to the store and asked to speak to the manager and he said he was and we showed him the wire and he acted like it was no big deal and offered us another sandwich to which I stated that he needed to get the paperwork to make a claim about the incident only for him to say let me go get my general manager. the general manager came and took down my information and said that he would have it sent off to the lab in the morning. I figured I would come here so I could express what happened this evening so in hopes of it not happening again.
I just want to tell you one thing. Wendy’s is the only fast food market that I know of. who cooks are hamburgers fresh they need to take better care of their equipment and better care of their employees. because it’s one of the decent fast food sandwiches you can get in town or anywhere else. and we don’t eat anywhere else because of it. true your managers need some work. but you got good employees. And good hamburgers and other food. So please do whatever you can to keep your doors open I I hate McDonald’s and they’re dried hamburgers and Burger King’s Burgers sometimes taste old. so please do your best to treat your employees good and to keep your doors open I can’t tell you how many people I know feel the same way thank you Cheryl Summerlin Fort Myers Florida 33917 phone number 239 560 XXXXX don’t ruin a good thing
I work at Wendy’s in Coldwater MI. There is blantent favoritism there. We get told what to do and what not to do when the general manager is there, and when theyre not there. The back of the cooler and the back of the fryers have caked on grease and dirt. The ice machine is never cleaned out fully. Pop heads are washed with GLASS and multipurpose cleaner. They never clean under the drivethru pop machine even though it leaks. Most of the managers are realted to one another in one way or another. We never deep clean unless the big wigs are coming. Mangers disappear for long amount of time without anyone knowing where they go. Thats not even all of it. But i think you get the picture.
I visited a Wendy’s restaurant on 7/30/2017 at 4029 Poplar Level Rd, Louisville, KY, 40213 with my wife and a few friends to have lunch after visiting the Louisville zoo. We ordered our meals and sit down to enjoy our lunch. My wife had the Mediterranean Chicken Salad seeing that she’s on a diet. After a few minutes, my wife yelled “Oh my Gosh, there’s a fly in my salad”! I quickly took the salad to the cashier and showed her the fly that was in my wife’s salad. The cashier called the manager and informed her about my complain. The manager replied back and said “tell them to give me a few minutes and I’ll make them another salad”. I waited for several minutes because there were a lot of people in the restaurant. The manager brought me the salad and never offered me an apology nor did she made the meal complementary for the fly being in my wife’s meal that they served to us. I’m very unhappy about the whole situation because we’ve been valued customers of Wendy’s for several years and after what my wife experienced at the Wendy’s on Sunday 7/30/2017, she’s hesitant about going back. I took a picture of the fly in the salad if you’d like to see it. Thanks
My son went to the Powell Road Wendys in Powell Ohio yesterday July 29yh at around 1pm. It was a really hot day and he had not had enough water when he rode his bike to your store. A store employee recognized that he looked over heated and a little dizzy. Someone at the store got him water and some cool paper towels and sat down with him. He and his buddies then had lunch and when he felt better continued on their bike ride. THANK YOU! I appreciate that someone took the time to help and the initiative to do the right thing. I hope you send our appreciation and a thank you their way.
Date was the 28th…sorry
vickivollmer1124 at yahoo.com
To Whom it may concern,
First off I thought I sent this and it didn’t go. On July 12 my husband and son chose to eat at Wendy’s because that was my husband’s favorite place to eat. Well that is not the case anymore my husband will no longer eat at your restaurant. He used to think you’re Burgers were better than Burger King.well that is not the case anymore. well let me tell you on this day, He ordered double cheeseburger small fry’s and drink combo and a kids meal with a hamburger for my son. They were on their way out of town as they were munching on their food my husband bit into the burger and he thought it was going to puke he said it taste like rotten meat. It also smelled terrible. He did try to call you but got no answer so I decided to email you. The restaurant in question #00002508. I think that’s the number my husband stuff the receipt in his pocket. The address is 1519 S. Broadway, Minot, North Dakota 58701. Thank you for your time on this. Waiting to hear your response thanks, Vicki Vollmer
Wendy’s restaurant have gone down hill
Sent from my iPhone
My boyfriend and I went to Wendy’s drive thru around 12:35 AM. The first unacceptable interaction was the cashier taking the order as we repeated numerous times our order, then the cashier yelled at us that she heard us. The experience went downhill from there as we were told there was no “bottle water “, so we picked another option. After we paid for our food we pulled up to the next window where a gentleman handed us a water, but mind you the cashier clearly stated the business did not have any water. The gentleman the closed the window and looked in confusion, as to why we were still waiting. My boyfriend asked where was our food, with the look of confusion the gentleman asked for our receipt to take care of our order. Fifteen minutes later and still no food my boyfriend asked me was he being “punked”, like the MTV TV show that aired some tears ago. Finally, the food arrives and it’s COLD! The fries looked old the burger was cold and not edible. We asked for a refund because of the cirXXXXstances. We did not get an apology or “Customer service” to fix the promblem/issue. I will assume the manager had to give us a refund and when she came to the window, she handed us our money and then turn her back on us. We couldn’t believe what just happened. What happen to customer service/satisfaction. This Wendy’s will not receive my business anymore.
I came home after getting order in drive-thru and having to correct my order at the window twice. To get home and find that the Jr. cheeseburger was still made wrong, the extra Italian dressing I asked for( 2x) for salad wasn’t in the bag, and my 3 frosties were still wrong after explaining 3 times how I wanted 2 half/half and 1 chocolate. The only thing right was the fry.. I never get handed a receipt at this store. The male (Hispanic) manager was working the window, He even asked for a 2nd half/half to be made by the person making drinks. My frosties were sitting in the open window in 85 degree weather, so they were 3/4 melted and I live less than 5 minutes away from store at the most. I called the store to speak to manager and explained nicely what happened. Had to explain 3 or 4 times about what was wrong. He proceeded to tell me he remembered the frosty order part, spoke to someone in Spanish about the Cheeseburger, and then told me he would only fix the 1 frosty and nothing else if I brought the whole order back, I explained to him my child was sick and the frosty was for him and I didn’t want to run out my gas if he was only going to fix the frosty. Not one time during this part of the conversation was there an apology. I finally said, don’t worry about replacing just a frosty I wasn’t driving all the way back for just that, cause the order should’ve been correct considering all I had to do to get my food in the first place. I also said it’s not like I could get a replacement at another date cause you don’t hand out receipts at your store. I told him he should start paying more attention to orders so people aren’t disappointed with their food after driving all the way home.That was the only time I heard yes, sorry and nothing else. What’s even worse and the icing on the cake is, I start eating my side salad and find a hair in it, not mine for sure. My hair is not black in color . I had actually stopped going to this particular store due to the fact that they always leave something out of my order, food, silverware, extra requested dressing, something always. I felt disrespected by the manager over the phone, like I was lying to him about the frosties especially. I will not return to this store, 1 second chance is enough. I understand people try to get free food all the time, but I am not one of those kind of people. I certainly don’t appreciate being talked to like one of them. Very disgusted with your store at Richmond Rd. Lexington, Ky.
“I am disappointed that Wendy’s doesn’t have a policy prohibiting its suppliers from horrifically abusing chickens, especially when chains like Burger King, Chipotle, and Subway are requiring their suppliers to eliminate this cruelty. Please commit to the same comprehensive chicken welfare policy that dozens of other restaurant chains have already pledged to adopt!”
I ordered a number 1 from the menu in Mankato, Minnesota. After indulging in a couple of bites of the burger, I noticed that the meat was pink. I brought it to the attention of the clerk and she said they would make me a new one. She was very nice. I heard her yell back that she needed a new burger and to make sure it was cooked. When the burger was brought to me, the person said that sometimes they don’t cook their burgers all the way through. I’m a food service manager and the entire situation was a bit disconcerting, to say the least. While the staff was very friendly, I’m concerned that they are aware that the burgers are not always cooked through. I tried to e-mail Wendy’s and their contact form is not working. Wendy’s is off my list of fast food options.
I went to the Wendy’s on Fairfax Pike in Stephen City today, Sunday 7/23. We got there between 1-2. I had to follow the line with the brass poles where I noticed an older lady with red hair, I think her name was Elaine. She was very sweet and helpful with options/sections with my son’s kids meal. I ordered a meal for myself and for my husband. While I was waiting for my meal I noticed that she was overwhelmed with taking orders and the other workers were on there cell phone and being very rude. They were not helping her at all. There was a lady in particular that was very loud and rude-she has blonde hair and glasses. I was unable to see her name tag. Once the older lady finished taking all of the orders, she took out the trash and came back in and cleaned the bathroom. She still seemed to smile and wish us a good day. Shame on them for treating the older generation so poorly. I had to take the time to submit my observation because I would not want someone to treat my mother like that. The workers had that poor lady doing everything while they sat there scrolling on their phones mocking her. It’s absolutely ridiculous. I have no idea where the manager was but he or she needs to be more involved. I will not be stopping at that Wendy’s again. I guarantee that location lacks professionalism due to not having any camera’s, which was very odd. If you would like to contact me, please email me and I will reply with my phone number.
Its not just the elderly or that location. I work that position in Newton Kansas and get treated the same way. I even got thrown under the bus by my manager last night to the customers for taking too many orders when the runner was just standing in the back chatting and the fry station guy wasnt keeping up his job either for me to even fill orders myself
Why aren’t employees at the Salisbury, MD location receiving paper copies of their pay stubs or have electronic access to them, like Wendy’s is legally required to provide?
Been numerous times to store @ 1500 N College St. Auburn.
EVERYTIME burger is cold, fries stale even though I request ‘fresh hot fries’ ( and even during slow hours!). Personnel are friendly but for close to $8.00 I’d like FRESH HOT FOOD!! This time #1 combo. No onions 🤷♀️ Fries horrible
I GIVE UP. After 5-6xs I’ll drive by on way home and not stopping!
Wendy’s was GREAT when first opened but surely gone downhill, at least at THIS STORE!
I just recently had a problem at the Wendy’s in heath, ohio. Went of lunch ordered two spicy chickens dinners med. Well they was not made right it was the regular chicken with cheese. So I called in and they replaced the meal and the person at the window was very nice. But when I got home and looked at the replacement the chicken was burnt and dry. The fries was greasy. I was very disappoint, but did not call them. As I have never had such a bad experience at Wendys. The manager was Sophia and was nice as well. Considering never going back to Wendy’s again.
You should make a orange cream frostie
Hello I’m a little disappointed at the professionalism Wendy’s has shown me so far. I was expecting to be pay the first five days I worked. It was on 7/9/2017 from 5pm-3am, 7/10/2017 5pm-11pm, 7/12/2017 5pm-11pm, 7/13/2017 5pm-11pm, and 7/14/2017 5pm- 10:30 pm. that’s almost 33 hours I worked not even accounted for. So apparently there is no money on my card from the first week and who is doing payroll not sure. I would like to have what I worked for sent to my card. I would like seek further actions on this because Im loving the experience of working there and hate to have to quit for this. for unpaid wages. the store is 2600 Odgen Ave, (630) 820-3641, My name is Jon
I would like to share an experience I had last night at one of your restaurants located at 5472 N Harlem Ave, Chicago, IL 60656.
I drove up to the drive thru speaker to order someone came on over the intercom and said
“what’s your order”. I began to place my order I said I would like 4 for 4 the woman said “what kind, what sauce and what drink” a JBC, honey mustard and a coke. I had two more meals to order she came back over the intercom once again and said “what sauce, what drink, I again said honey mustard. She then said come to the window. I looked over the order on the screen before driving up and I seen it said barbeque sauce. I spoke into the speaker and said I would like honey mustard not barbeque sauce. There was no response so then drove up to the window.
When I got to the window she flung open the window and said 18.16. I was not greeted and I was given the same attitude I was getting over the intercom. I then told her I wanted honey mustard not barbeque sauce. She said “ I heard you the first two times” and slammed the window shut. She came back to the window and nearly threw my bag and 2 drinks at me and slammed the window shut. I didn’t receive my third drink. I looked back into the restaurant and there was someone else by the window I waved and said I was missing a drink.
The women who had taken my order heard me and poured a drink without ice, passed it to the man to hand it to me and said “now get on out of here XXXXXX”!!!!!! I looked at the man and asked him to speak to a manager. The man said “I am the manager”. I asked him what was the woman name, as she stood right behind him. He said “I don’t know her name”. She then started yelling over the man and said “it’s on the receipt you stupid XXXXXX”. I asked the “manager” if that was acceptable behavior and if this is how they conduct business and treat their customers. He said “I will talk to her”. I told him I would be calling the corporate office. Now knowing her name Cynthia yelled out and said “go on and call them XXXXXX they never do s**t about it anyway”.
I was extremely upset by this point my children were in the back seat and were visibly scared and upset. I drove home and called the corporate office and spoke to a man named Scott he took my report and stated someone would be calling me shortly. I yet to receive a call from anyone.
Hello I’m heated at this moment woke up expecting my orientation and 3 day pay from Wendy’s on Jefferson Davis Highway Richmond virginia where Felecia Conway is the general manager. So apparently there is no money on my card and who is doing payroll not sure if there tryin to be funny or not but I’m definitely not in a mood to entertain I would like to have what I worked for sent to my card ASAP. One day of orientation from 9 to 2:30 and 3 days of 8pm till close if I don’t get my pay I will seek further actions ASAP thanks
island park NY 11558 wendys the white female blond about 50 yrs old she kept tossing the fries with her hands and no gloves on and i informed the assist manager. the manager said she didn’t need gloves but she then admitted she shouldn’t touch the food without it.she then gives me more fries that were touched by her. i tried to eat some but to think of her hands on them disgusted me and i couldn’t eat more then a few. i had a sore throat when i got home. also no napkins and you think after people asking the assistant manager she would have someone refill since many employees doing nothing. i go here couple times a week and always strange disgusting habits by employees i have noticed. they need a training in bare hand contamination. play the video you will see her i watched few minutes she tossing them with her bare hands over and over. how can you not have common sense to not touch food with bare hands. i think corporate needs to retrain from top down cause obviously its failed management as well.last week young white girl poured a shake back into top of frost machine. another time spanish manager touched with her bare hands the soda fountain faucet where soda comes out. place disgusting employees bare hands
I must share my unacceptable experience with your Wendy’s Location at 5505 West Broad Street, Columbus, Ohio store #01101639 on July 16, 2017 at 6:33 pm.
We pulled into the drive thru window lane with 4 vehicles in front of us that were at the order taking device. I will assume there were more vehicles from there to the drive thru pick up window as these vehicles were not moving for at least 15 minutes. By the time we arrived to place our order there were at least another 5 vehicles behind us. It took at least another 15 minutes to get to the pickup window for our order.
I ordered 3 of your large Strawberry Mango salads with 3 extra packets of dressing and 3 medium chocolate Frostys. Total of my order was $25.77
I believe the Frostys were poured upon the order so that by the time we were handed the frozen treats they were melted and by the time I finished driving home – in my air conditioned vehicle- to consume them, they were more chocolate milk than anything else.
I did receive 3 salads and only 2 packets of dressing . . . needless to say one of us had no dressing for your salad. And one salad was void of the feta cheese and another was void of mango. There were no extra packages of dressing as stated on the receipt.
To address the drive thru window . . . there was a young man who handed me the Frostys as soon as I was at the window, he did not greet me in any fashion, just handed over the drinks and turned his back to us as he closed the window. We sat at the window for another 5 minutes before the shift manager instructed the young man to advise us it would be another 2 or 3 minutes before our salads were ready, and he relayed that information before turning his back to us again and closed the window. When this young man handed us our order he said thank you and I specifically asked if the extra packets of dressing were included he said yes without looking at anything and closed the window. Since we had experienced the long wait in the drive thru lane we decided to just drive out and did not check our bag before leaving to see if everything was there other than to confirm 3 salads.
At this time if there had been 2 more vehicles in the drive thru lane waiting to place orders, we would not have been able to leave the window . . . that’s how far the line went to place an order with your drive thru service.
Other restaurant chains will send out an order taker to curbside to expedite the process, this did not happen. Nor did anyone apologize for our wait.
To visit your facility from my home is a 22 mile round trip, needless to say I was not about to drive back another 22 miles to wait in line either inside or out to correct my order and we didn’t know the salads were void of advertised items until we began to eat them.
I have had experiences similar to this with other visits to this restaurant and it’s getting to the point that someone from Corporate needs to spend some serious training time with this location as it lacks the Wendy’s standards. We frequent Wendy’s and having come from a food service background, this kind of service will give Wendy’s a black eye. I’m sure the high school clients don’t care if their food is hot or not or the order is correct or they had to wait a period of time, but those of us who also work for a living and spend our monies to partake of your products should be treated well and not have to endure this unacceptable service, attitude and sub-par food. I’m sure Dave is rolling over at this point!
I am writing let u know that i no longer working at wendys i resubmitted a app to restart working at wendys. And the utilpro wouldnt even let me into my username or password for me to restart can u please resend me the utilpro please and thank u
Store 00005514 at Carowinds on the SC/NC line was dirty, 1 1/2 inches of water on floor in front of the drink machines, fries tasted old, server asked me 3 times for my order & I told her grilled chicken wrap 3 times. Left a very bad impression on us.
Won’t be stopping there again.
Being a nurse & working late stopped for a frosty at Wendy’s in Shepherdsville ky. on Sat. July 1st. I placed my order and waited for 3 other cars in front of me to run through the line. After receiving my order I stopped at stop sign( just around the corner) and opened my frosty and it rolled out onto my hands. I turned around and returned to store to get another or my money back and found the doors locked ( after midnight). Then got back into car and returned to the line and again waited to get to the open window. The fat lady informed me that she would not give me another frosty nor my money back because “it has been twenty minutes since you bought it”. she was not interested in hearing my side of the situation. What ever happened to the saying ” the customer is always right”.
You may have lost a customer for life along with my large family because of this rude person and over a $2.00 frosty. This woman should be fired and should not be dealing with the public.
yelp.com/biz/wendys-laurel-4
I went to this restaurant recently and the experience was dismal. when I got home and went to yelp I was dismayed to find out almost everyone had a bad experience. I don’t have the receipt because I had thrown it out in disgust.
I advise wendys to shut the place down and the health department to do a surprise inspection. or if no one can do that, to at least have Wendy’s do a surprise visit and find out what the people there are doing to their brand.
I filed a complaint about treatment I received (not good) at Wendy’s on Russellville Rd in Bowling Green, Ky. No one responded to the initial complaint and I was promised a call back. How do you people stay in business if you cannot follow up with a customer/ I am through with Wendy’s. You people must all be Democrats by your actions!
I worked at a wendys in Fraser Colo for about 3 weeks. They are constantly looking for help here and it is a small town. When i started work it was great got along with everyone. Well there is a shift manager there that is about 19 yrs old and he has the worst attitude i have ever seen for someone that works in customer service. I went one day to ask him a question about some nuggets for a customer and he told me i Need to pay attention to what in doing cuz i wasn’t bagging the food right. And then i watched him work on the front registers and a customer cane to ask for something and he rolled his eyes and said really are you kidding me and stomped off. Well the other day i was working on fries and was dpung good for the first time and he got mad at me yelled and told me to get gim fries for an order and i asked him whst haf happend to the ones i put up there cuz they were there and he told me to to do what i was told. Now remind you im 37 yrs old and my 18 year old son dont even talk to me this way. And then he walked off talking crap about me for about 20 min. And about 20 min later im told to go take a 10 min break in the Middle of a rush i told the manager i would to just let me finish the order that was on the screen cuz i was waiting for the fries to finish cooking and cuz i said that i was told to clock out and go home and then said i was fired by the 19 yr old and yhen threatened to have the cops called in me if i didnt get out of there. And now havent been paid. Now one thing i would like to know is i thought family can’t work togeather cuz the 19 yr old and the other managers are son and mother and they work together all the time. Also i tryed to call the store manager and never called me back. This kid has been turned in by numerous co workers and customer’s and he still works there. And i really think this is why they cant keep employees. So i just think this needs to be looked into.
So im starving like everyone else on July 12th around 330-4pm. Pulls up to a wendys window at Hillside nj RT 22 across from Taco Bell. (Wish i grabbed that taco) I pull up and i hear “wendys hold” theres silence. I sat there; i beleave she forgot i was there since she replied with wendys can i help you after i said “hello”? So i say yes can i have a 4 for 4 please she replies with a huge sigh loud enough to hear her and asked which sandwich i wanted..So rude..i continue to tell her my drink and sandwich politely with her huffing and puffing she expressed over the intercom smh..i get to the window and this girl i was told her name is Alyssa by the mng. Shes going on with a coworker about some story passes my stuff i ask for sauce she stopped talking gaucked at me like excuse me for interrupting, she continued to talk during the exchange i said im sorry excuse me i need another one, she paused again with the only attitude as if i was being rude interrupt8ng her conversation and places the dressing in my hand with force. I rolled down my window gave her a few words explaining she does it again and ill be speaking with her supervisor. She laughed and said ok. Wow! So i asked for a supervisor. You cnt even tell it was a supervisor she looked like crap so i was guessing they were pretending? So naturally i asked if there was another supervisor on hand, of course there wasnt. So i explain the situation and she says im sorry i know they so much trouble all the ti.e i will talk to her. I literlly explained to the Supervisor that she is still lughing. The supervisor smiled and said i know! I looked at her like woww this is crazy, wendys really allows garbage like that to work for them? Im leaving this comment here and im still going to contact corporate, i couldnt beleave the ppl they had there, the girl truelly laughed the whole time i made my complaint to the supervisor and of course the supervisor is laughing as well. Like you can go home, idk how you became supervisor. My sister worked for wendys maybe about 5 yrs and just quit in Jan 2017 and she couldnt get a supervisor position that she wanted. So excuse my french How in the hell did this woman get promoted? When she is atrocious to the company and my sister who did her job, respected and new everything there is to know about that place not? Wendys is falling off big time. Terrible terrible
I went to Wendy’s today July 12, 2017 in Fort Wayne, IN, Southtowne Crossing. I ordered a large chili with cheese, 4 for 4. When I got to the window to pay for my food there was 3 workers standing there conversing with one another about what they did outside of work. The chili that was handed to me was only half full without the cheese, the fries were cold as well as the nuggets. I asked for my chili to be corrected and for some fresh food. I got lots of attitude and more cold food. I then asked to just be refunded and that also seemed to be a problem for the workers. I will NEVER go back to this particular wendy’s, their customer service sucks, sucks, sucks!!!!!!!!!
I went to Wendy’s drive thru on yesterday, Tuesday, July 11, 2017 at 5:35 p.m. CST at 1706 W. Fairfield Drive, Pensacola, FL. I ordered the queso fries and I was not pleased at all. First, the lady at drive thru acted like I was bothering her by coming through drive thru. When she asked me what my order was, she acted like she didn’t want to be there. When I put in my order for queso fries and she asked if that was it, she said it with attitude like it’s my fault that she has to be at work. Then when I get to the pick up window, she gets my card for payment, but she just kept looking at other employees and talking to them while trying to get my payment. She hands me back my card but it almost dropped to the ground because her back is turned to the window and she is constantly talking to other employees. Then when she hands me my fries, it’s a bunch of mess. The fries were cold and it was just some shredded cheese on top of the fries that wasn’t even warmed or melted. The picture that described queso fries was not what I got. It was just crap. I was not pleased at all. Here is my email to contact me: carrington_devereaux at hotmail.com
I love salads l had my son pick me up your new mango& strawberry salad l am so happy this salad is awesome l favor was your chicken pecan l think the mango has it beat l love Wendy s salad thank you l am a diabetic so l try to eat salads .Wendy’s make it easy for me to stay on track again Thank You,
Mary L Mason
Miami Fla
I stopped in at the Wendy’s restaurant on Park Avenue in Hershey, PA on Monday, July 10, 2017. I had an appointment at 6:00 and it was 4:50 so I should have had plenty of time to get my food. I have had the same problem with this Wendy’s for years. They only had one person on the window and he was either new or didn’t want to look uncool by moving too fast. The girl on the prep line was just leaning on the prep counter staring at me. There was family in front of me and two ladies that were giving their order. 15 minutes later there was still one family in front of me and the ladies ordering at the counter were still waiting for their food. I had to leave because I had no more time to wait. This restaurant is right next to the Hershey Park amusement park. It gets very busy yet the management still seems to do nothing about it. I would never go there on a weekend day because the wait could 30 to 45 minutes. This is a fast food restaurant!! Absolutely ridiculous!! There is another Wendy’s restaurant about one mile in the other direction. They are awesome but they sit between a Pizza Hut and a McDonalds so customers would just go next door if they had to wait as long as you wait at the Park Avenue store.
Looking at some of the other complaints, you should really get your act together. Maybe you should do what McDonalds did when I worked there part time. They would time us for our service to our customers and then reward us for performance. Our restaurant always received prizes because we were committed to serving our customers quickly and accurately. Customer service seems to be a thing of the past. Can’t remember the last time I was thanked to for my business, yet I always thank.
My daughter just finished high school and got her first real job for the summer at wendys in wellsburg wv and its sad to say it was a mistake for her ever since the manager cecil left it has going down hill and know theres a manager in training by the name belinda and a employee and friend of belinda named davie these 2 have done nothing but treated my daughter like a dog and write her up for stuff thats not true all because of a boy that worked there talked to my daughter and davie like him so now my daughter lives in hell every time she goes to work she is picked on i thought wendys was a family oriented company well i can tell you the one in wellsburg wv isnt and corporate better step in and hire all new people before the store ends up closed up not one manger nows what to do this this is a big red flag im so disappointed and very upset its taking all i got not to goto the store and and speak up for my daughter to the worthless managers that r working and running this restaurant
My son is a high school student who was hired a month ago at the Uhrichsville store. The manager has yet to put him on the schedule. He has to call everyday and almost beg to work. This one manager gets in his face and is the rudest person. Unfortunately we live in a small town and he doesn’t have many work options but as soon as he finds another he will move on from Wendy’s. Nobody should treat employees the way this manager does. You can call that location and ask any employee what her name is. She’s rude and hateful to them all.
Ice machine was rigged up dr pepper need changing service was really terrible cashier talking about walking out leaving the line got order wrong location west Evans street florence sc 29501 still going on right now disrespecting senior citizens
After traveling 8 hours on the road from Northern Nevada, we stopped at the Wendy’s at the Pilot Travel Center (Store #381) 8701 Highway 395, Hesperia, CA 92344. I have never been so disappointed at a Wendy’s before this day (07/05/2017). It was just after 3am and we were tired, sleepy and starving. My boyfriend was dying for a burger when we finally came across this location. When we get to the counter the shift manager tells us WITHOUT an apology, “We don’t have burgers because we’re cleaning the grills. We only have chicken”. Of course, not a great way to be greeted especially having our hearts set on a fresh burger. My boyfriend is not a fast food type of guy so he starts asking questions about the chicken wraps. This manager is answering his questions as if he was a four year old. I looked at her, “You know, we are tired. We just drove 7 hours and have another hour still to go”. She couldn’t of cared less. She just looked away. I ask her for a lemonade and I tell her no ice. She looks at me and says, “no ice”? I repeated, “no, i prefer no ice”. This so woman “rolls her eyes” then fills the cup about an inch and a half from the top and says as she rolled her eyes again, “here…no ice”. Obviously, feeling if I don’t have ice I can’t have a full cup. Given the hour we were the only guests waiting for food. It literally took forever waiting for the food. If she shut her mouth and stopped chatting with the co worker in the back maybe the service would of been more efficient. But apparently she felt it was more important to talk and finish the conversation. Finally, she give us the food…I had finished my lemonade waiting for the food and I asked her, “could I get a refill on my lemonade”. She RUDELY replies, “we don’t refill lemonade”…again, no apology. Okay, so….we can’t have a burger, don’t get any apologies AND the service is slow and obnoxious. Far from your “The Customer Experience” on your Our People page of your website. You would think a refill for the lemonade is something she could of given me considering we couldn’t get we wanted when we came in to eat. After reading the reviews on the Yelp page it seems lots of people get poor service. Maybe, the staff and/or management feel that since this is a location that most people are passing by and are rarely a repeat customer, they don’t need to give quality service. I’ve been in the F & B industry for almost 30 years. This was clearly a manager that doesn’t care about quality guest service. It’s disappointing to experience this from one of your locations. It’ll definitely put a bad taste in my mouth the next time it comes to choosing a place to eat.
I went o the Wendy’s in Harrodsburg Ky tonight at roughly 11:30 to grab a bite o eat with a friend. Not only did I have to wait 15 mins in drive thru but there was someone’s children running around in the back where they do the cooking. And then after paying for food the lady came to window to let me know that the vanilla frosty machine had already n shut down. I can’t believe the crappy service. If ur suppose o e open til midnight stay open bc customers aren’t happy with u.
Bad really bad Service and inside is Nasty Locust Grove Ga
I live in Girard pa i use to work at wendys. Avising know one to work there i work there for a month n a half and they still didt pay me the money they owe me they owe me about 500 hundred dollar checkk for my first two weeks i work there i put in about 80 hours worth of work and they didt pay and the next two weeks. Worked about 25 hours that like a hundred and fifty.dollars Check they owe me and didt pay me so my gusse they hired people have them work there butts off and not pay them there checks
To whom it concerns, I have been going to the Wendys ,in Wellsburg WV. since it opened. I. It really should be looked into. The help is something to look into, they are running down the business . A friend got a kids meal yesterday and a piece of the frying basket was in the French fries. Now come on. Is this how to run a business? Please look into this store. We go at least 2 times a week to a Wendys, thats one of the reasons I bought stock in the Co.
Thank you,Helen Hedmond
Helen .y daughter just started there around 2 months ago and the new managers have no idea what they r doing and the one lady manager and her friend pick on my daughter and write her up for stuff that doesnt happen and they r doing this iver a boy that worked there and talked to my daughter this wendys has really went down hill since cecil is no longer there all of the mangers dont even now how to do a schedule so wendys better step up and get this wendys fixed before we dont have one left
Just wanted to know why you’re Tappahannock Virginia store has a billboard that advertises 4 for 4 but they are not participating in it I have called and they said that they don’t have it yet isn’t that false advertisement when it clearly says on the billboard today what can be done about this situation
Wendy’s on Branch Ave in Temple Hills has the cleanest restrooms in MD. Everytime I visit there the bathrooms smell of bleach and they are always spotless. Kudos to the Manager and his team good job.
fanninrd at gmail.com
My daughter, her family and youth group from church stopped at the South Mayo Trail restaurant in Pikeville KY today. She went to diaper the baby before leaving and left her purse in the booth. After being home for some time, she realized what she had done. She called, talked to the manager and was told that it had not been turned in. He didn’t ask her name and didn’t ask for a phone number should it turn up. She called the city police and they went and looked at the video, but guess what, a tv was blocking the table where they had eaten. If the table was cleaned after their group left, the purse should have been seen. A tv, nor anything else should block anywhere in that restaurant. Even if the camera didn’t get that table, they should have been able to see someone headed back there to sit down. Needless to say, we are very upset with Wendy’s. No need having cameras, if they are not going to record what takes place inside.
Hi this is the fifth or sixth time I ask for help from the Wendy’s Customer Care number (888)624-8140 and only one person tried helping but I never heard back from HR after they sent HR the case.
I worked at 2005 Hobbs road SW Huntsville AL 35803 from December 2014-july or August 2015. I have not yet received my tax return.I even called the bowling Green office and they said they would print one out but it never got here. I even had to get an extension for taxes Please help me. I don’t know what else to do.Thanks in advance.
2933 Eastway Dr, Charlotte, NC 28205 I’m a single mother of 2 children under 3 years old. I usually cook at home but i decided to stop by the Wendy’s on 2933 Eastway Dr, Charlotte, NC 28205 to get my babies some chicken nuggets. The cashier that was operating the drive thru was very rude. This was around 6pm after I left work and picked up my babies from daycare. I’ve never felt so disrespected at a restaurant. She rushed me with ordering my items by saying “is that all?” After each item I ordered. Then she proceeded to say “let me know when you are ready to order”. Once i completed my order the pick up window was clearly where i physically saw the angry cashier that had a look of irritation on her face by me ordering food at this restaurant. I just can’t explain any more so I decided to look at the Google reviews for this location and I wasn’t surprised to see what other patrons of this restaurant experienced. I will no longer eat at this Wendys and I personally feel like this is just a horrible Wendy’s. The management needs to have a pep talk with their crew before there becomes a serious issue with staff and customers. I will make sure that I warn others to avoid this restaurant. My best friend is syore manager at McDonalds and her crew is always friendly even when she is not at work. Good luck with this location staying a float if a restaurant with better customer service opens in this area.
You wi be closed (OUT OF BUSINESS)
I want someone from the corporate office to tell me why the Wendy’s at 6290 Sheridan Blvd., in Arvada, Colorado, 80003, closed its lobby doors at approximately 7:15 p.m. on Wednesday, June 21, 2017. The posted hours for the lobby are nowhere near this time. There were other customers inside as well. I do believe someone needs to talk to the manager of this store, stated above.
I live in Lubbock Texas and frequent the Wendy’s on 4th street. I drive past this business every day as I head to work. The sign war that took place between this Wendy’s and the business across the street brought a smile to my face every day. It has become a landmark to not only our community of Lubbock, but of our neighborhood.
WHY is corporate taking our fun away? Where is the smile I would get every day? Let them play!!!!! It is done in great humor!
By the way, the employees in this Wendy’s are stars. They are very polite and give service as none other. They have great management.
Went to Wendy’s in white oak shopping center in garner nc they are the most ghetto people even the managers my order was messed up twice I get the same thing every time I go a double stack combo with no onions add lettuce and mayo they always give me tomatoes i go back and it right but then my meat is RAW all the way through I call and the manager Diana said sorry I can replace your combo so I go back today 61717 to get my food again and I get my order got home bc I heard the manager yell out I need a double stack no onions add lettuce and mayo but I get home and it has f-king tomatoes on it and no mayo so I call and she say oh I’m sorry would you like another sandwich or another combo I’m like hell no I don’t want s**t this is the third time in a row that you can’t get it right I want corp number and I was denied it so I’m taking matters into my own hand I work in fast food and there is no way in hell you can be that stupid they will no longer have my business and it’s the only one by my house I am very disappointed in the way the handle that location bc they get slot of business I just wonder how many of us they are that have got this same service as me but I’m good no more Wendy’s in white oak for me foh
RE: Accountability conflict
There is an issue that is unresolved at a store located in island Park NY: I put in an application there and was temporarily hired for one day. The manager kept telling me to come back to the store after repeatedly making excuses for a failure in responsibility. They claimed that it was an issue due to a decline in sales because of the holiday. That was not the case. I was called in October for an interview, completed a portion of the test, and appeared for 3 weeks. The hiring manager,” Alta” is not living up to the standard of what is expected of her. She is slack-handed in the hiring process and inconsiderate to how empty promises cost others in time, energy and funds. She says things without having any intentions on living up to it, so by the time I get there this behavior comes to past and she has a problem facing up to it. She works but does not want to do the job. This is her attitude all across the board. I am an adult with similar responsiblities to pay bills and etc. So for her to be inconsiderate of another adult qualifying for the job and letting the ball just drop should be considered when this is brought to her attention. Further, do you not know the dammages behind this slack-handedness? Every time I come to Wendy’s the employees look at me strangely “I thought you got the job? You don’t do applicants like this. Also when i come into the facility she acts like she has an attitude problem. Alta fought for the position as general manager while this was going on and clearly, she does not deserve to have it. She made my effort to be there in vain and had me to purchase non-skid shoes. And now live as if she can do anything at her disposal. This was addressed to her manager, and he stated that is no way for a “general manager o behave” But the point is neither one bothered to go back and make the correction after I put in an application. Other people was hired since that time and there is no way that they hired people without the thought of what happened to who was not hired due to this issue. Traci Taylor 516-632-XXXXX
MY Review of Wendy’s Restaurant Located at 550 Sheridan Blvd, Denver, CO. 80226, (#03) 937-8236
This Happened on June 15th, 2017 at 11:25 PM.
I preceded to place my order, I ordered a Double w/cheese and a small FF, I could not hear this persons responce. I placed my order once again. A person, then preceded to inform me that our system was down, and we are no longer accepting orders. The next thing I stated was, that you should turn off your lights.. The responce was we don’t control that, that it was an automated process.. That in it self would have been fine for me. I then preceded to leave the drive through, when I glanced into the window, and an employee preceded to show me his responce to my order, He shot me the bird/ displayed his middle finger/flipped me off…
— Inline image 1
I backed up within the drive though and ask him just why he had so, after my simple questions, his responce was a replete of his juster, Another Flip off.. I wanted to take his photo though the window, but he quickly disappeared. I was so angry at this point, instead of finding a Manager, I decided to come home and write this email to the Corporate Office.
Let me state that I have a (Bartender/ Customer Service Industry )worker now for over 43 years
now, and believe me when I say, I love my job, but I can say, I am not a person that always believes that the customer is always (RIGHT) maybe I am saying this only because sometimes after I have served some Guests many drinks, so guests believe that whatever they say, is the Gospels truth. Not always the right then.. I am a Hospitably Worker for over 43 years as I have stated, and I have been with my current Employer, Aramark now for 10 years now, and If I even ever thought to do something like this, I would no longer be employed anywhere, Let me also state, that I am an African American gentleman of 63 years old, so please believe me when I say, after a long shift of giving the best Customer Service that I can, I have much better things do do at this time, than to be writhing a negative review about another service employer, that is somewhat taboo for me to be reporting another service worker, because we all stick together as one, because we all know just how hard we all work for little rewards, or praise that we rarely receive.. This person was in his middle 30’s , and his weight was around 300lbs, he was also a African American.. This person should seek another line of work, or perhaps be enrolled in some Anger Management courses.
My name is,
Paul
If you even care as to I wrote this email,
Just left Wendy’s in High Point on Westchester dr. I can say without question I will not be back. I ordered my food and specifically requested fresh food. Got the food and what do you know it’s cold as block of ice. The thing didn’t even look like it had been cooked. Ordered a bacon burger by the way. My Wendy’s days are done. And oh yeah here’s the best part of the story….. the person at the window was the manager. She lied about the food being hot, tried to not give me my drinks. Don’t even get me started on the fries….the dog won’t even touch it. She looked deranged and not bathed for weeks. Wendy’s, this is the best you got? That manger should be fired, no questions asked. A real stain on your business. I heard other people in town talking about this. Totally pathetic. Fire her!
Went through the drive thru at a Wendy’s today at 2053 W Lawrence 6/15/17 at approx 315 pm. I didn’t get a receipt so I have no idea the store number . I got no straw for my medium drink , fries were so undercooked and unsalted that I had to put them in a microwave when I got home . The homestyle chicken sandwich only had a saddest small piece of wilted lettuce and a little mayonnaise it. I’m not sure but I don’t think the sandwich comes with more veggies . Given the undercooked state of the fries , I kept checking the color to indicate the doneness of my sandwich . I won’t be back . Waste of money .
like joe peshi said “they f____ you at the drive through”.
6/11/17, went through drive through in Fulton, MS (415 Interchange Drive) waited 45 minutes or longer sitting in drive thru, when I reached the speaker to order, I would not order anything because I did not have time to wait any longer. Each car ahead of us waited 5 minutes or longer to get their food once they reached the window. I understand they could have been short handed, however the problem is the fact that once you are in line, you cannot get out without jumping the curb!!!! I hope no one ever gets in line and has a medical emergency or has someplace they need to be at a certain time. I will never make this mistake again.
One of the drink machines was out of several drinks apparently, so the people in front of me took forever to get drinks. I was not as picky, however, by the time I got my drink my food was cold and tasted pretty bad ….when I asked them to make me some fresh food, they did not look thrilled and seemed to put my order on low priority. I Filled out a survey and asked to be contacted. I got an email from someone named Marybeth Reinke, that said they cared about their customers and said they will give me credit….. Well I emailed her back and asked, “how can I get that credit and be contacted?” and got no response at all…..really? It’s hard to believe they’d be so unresponsive at that level. We are seriously considering not returning to Wendy’s at this point. Can someone please contact us?
I stopped at the Wendy’s store in Coshocton Saturday evening ,and received the worse service ever, one couple in front of us ,ask for there money back and left, the couple after the two, order drinks and got tired of waiting and they just left also without there drinks,we waited for ever, we ordered frosty;s and they were terrible and they didn’t have the correct cups, I ordered a doctor pepper , and it did not taste like a dr pepper should,the gal that was taking the money had a problem, she was mad and just thru the food on the trays, the small cups for the ketch,there were none,in other words we should haave ask for our money back also, by the way they said the frosty machine was broken, if that was the case, they shouldnt ‘have charged them,we ended up throwing them away,,
Terrible, terrible, service,,
sherm tomes
I ordered a strawberry mango salad tonight at 5:59pm at wendy’s in Barberton, Ohio. They are located on Manchester Road bthebca Robinson Avenue. Got home and just started eating it when I pulled a long black hair out of my mouth, checked salad and more it it as well. Took back to store and gave it to the manager which said sorry do you want another one? When the he’ll would I want another so I could find more hair in the food? I asked what their were no hair nets being worn especially since the girls had long hair flying around. He said he didn’t know. I asked him aren’t you the manager? I am posting this all over Facebook and will tell everyone about this experience. I just loved throwing up because of this nasty experience.
i guess they are NOT worried about losing my business
went to Wendy’s location 5133 NORWOOD AVENUE in Jacksonville, Florida
bought 8 large chili’s,2 large fries,6 doubles. the chili was watered down no meat little beans.
the manager said she would replace the 8 chili and 2 fries come back anytime!
so I went back 2 mounths later and she would not replace it, the manager told me that she would replace it so I guess a managers word does not mean anything anymore!
I have made complaints even asking a district manager to call me back, I have heard NOTHING, can not get the district manager to call me back. i spend $70 to $90 every time i go to wendys so i guess they are worried about losing my business.
Nasty place, employees be smoking marijuana allday, every day while they on the clock,manager be selling employees marijuana
Well after reading all of the nationwide negative reviews as well as the local negative reviews here in Wylie TX it has become apparent to me that Wendy’s isn’t very selective in their hiring process of their employees. They will never have quality staff at ANY Wendy’s because the existing managers probably started out just like the newbies coming in, not knowing anything being made to figure it out at the consumers expense!
So let’s simplify this dominoe effect that Wendy’s has going on with their existing and more than likely in coming staff…..
1.Newbie not properly trained EVER gets an entry level position
2.Newbie sticks it out still not knowing ANYTHING gets a promotion to something like TeamLead but still has yet to have ANY proper training in the day to day operations of the establishment not to mention any training in HPPA and basic customer service.
3.But WAIT……here comes another promotion just because this once newbie stuck around the longest…so where are we in this promo chain I think the TeamLead is now a Shift Manager and still knows squat!
But……this know nothing lackey of a shift manager gets their OWN store to not become the manager of all managers as well as the other know nothing underlings! STORE MANAGER who knows absolutely nothing at all is expected to run the entire store operation which includes WAIT FOR IT………TRAINING THE NEW PEOPLE!!!!!!
And I’m sure I’m making my point so I’m not going to continue wasting my time any longer since NO ONE IS GOING TO GET FIRED FOR NOT DOING THEIR JOB BECAUSE THEY DONT KNOW HOW TO DO THEIR JOB SINCE THE PEOPLE THAT WOULD BEDOUNG THE FIRING SONT KNOW HOW TO DO THEIR JOB AND NEED TO BE FIRED TOO……..and since Dave and little Wendy are both dead and the only ones who knew how to run the damn company they sure can’t fire ANY of the IDIOTS currently running the place!!!
The Wendy’s on sylvan lk,is nothing but a drug den,the managers be out side smoking marijuana,they be selling old and spoiled meat,they need to close it down nasty place to eat at,manager be selling marijuana also
Was in the drive thru at the Maitland Florida area only 4 cars in line got in line at 550 but did not get to the window toll about 625 .with only 4 cars that is unacceptable .I told them and they just laughed.will the manager did nothing.asked for hot fries but got cold fries .very upset.
Are you aware that the Wendy’s in Ontario has plans on opening a New Francoise at the Drumbo Truck Stop(Mr. Steaks) Drumbo, Ontario, off the 401. They recently FAILED for the 2nd time their 3 month Subway Inspection and were going to ClOSE it down. But because you are going to renovate the bathrooms and the rest of the place that they got a $500 fine and an extension instead at your Expense ! I worked for these people for a year and they are thieves. They steal air miles from customer’s, fill up their tanks with gas and call them a Drive Off regularily. The Ministry of Health and Safety want to shut the place Down but they say that because Wendy’s is coming SHORTLY that everything will be fixed……Things will stay the same just look different.
I believe you should rethink and investigate what’s Really going on before investing a Huge Amount of Money into this place……
Sincerely,
A Concerned Friend.
Danville PA 17821. Drive thru manager asked for my wife’s number because a employee thinks she was hot — Till she said she was married, then gave the food. Unprofessional.
Go to Wendys a lot on Tatum.Paradise Valley Mall location.
Dissapointed in the service last few months. Order wrong.From now on I’ll check it before leaving the driveway.
The simple things on the menu are gone.I work at a near by restaurant and they did the same thing in the last few years.Don’t see regulars.The pitas were popular as some of the great salads.
Also disappointed you took off the mozzarella grilled chicken sandwich.
We’ll switch to chic fil a.
We went yesterday;gone.
The post I just posted is in rio Rancho look into it it’s bad there investigate
I need to make a report on a manager Diana this is in too Rancho on unser …. she a bad manager she has no respect for her employees there’s employees getting high in the parking lot and there giving free food all the time and there’s this girl steeling money from the registers her names veronica and she’s still working there I was in line I witnessed her put a 20 in her pocket I went yesterday I seen her working still that’s crazy that Diana stays on the clock all day long even when she leaves the other managers have to click her out I think there’s more going on in that store dnt treat your employees like trash when an employee need a to go to the restroom dnt tell them to hurry up and yell at them look into this is wrong
Please let me know what you plan to do about the situation. Thanks. Otherwids,
My wife and I have been lunching at Wendy’s here in Evansville for several years and have always had a satisfactory meal. Especially off the senior menu since we both are 82 years old. We go there probably 4 times/week. Know some of the employees by name and they know us. A real people place. However we learned that the manager – Larry had been fired from his position. What a dramatic change has taken place. Most of the workers are black and have a don’t care attitude. They yell and scream among themselves, don’t pay attention when you order and in general make the store a terrible place to eat lunch.Especially with all the hard rock music played over the PA. Yuck! All this didn’t happen when Larry was there. He made it into a place you would enjoy going to numerous times to eat. He was a real people person and seemed to take great pride in running the place the best he could. You need to get him back ASAP and fire the person who fired him. McDonalds is just across the street and today we watched 10 customers leave
Wendy’s and go across the street to Big Mac. The service was slower than slow
Please change things around quickly before it’s too late. I know Dave Thomas would be horrified if he know what was going on here in Evansville. Help, Help, Help
Thanks for looking in to this bad situation. Ben Field
They always get my order wrong. I order 1/2 pounder. I’m getting the junor burger.
Almost getting just as bad as McDonalds, can not get an easy order right.
I’s not hard, it is rather easy. And to think you people want $15.00’s an hour and you can’t make an order right.
To whom it may concern:
I am so disappointed with what I just received from the Wendy’s in the Seattle airport, SeaTac. I came in from Minneapolis and was in a hurry to catch my shuttle. I ran to my usual restaurant, Wendy’s, to order my usual breakfast, the Artisan egg sandwich with bacon. As I arrived I was told they had no breakfast buns or biscuits but they could put the exact thing on a regular bun. I asked if i could get the multi-grain bun and she said no problem. I ordered, paid, received meal and ran to catch my shuttle. Got to my shuttle with no time to spare, sat down opened my sandwich and almost wanted to cry… as you can see it was horrible. (Tried to attach a photo) Very Burnt bun with American cheese (should have been Asiago cheese) and no bacon…. so so disappointed !!!! I am really hoping that there is something you can do… as anyone knows those who travel pay dearly for anything purchased at any airport… this was hard earned $$ wasted.
Liz Sanborn
I am highly disappointed in your restaurant. My mother, and my child all met at Wendy’s to have a nice breakfast. Unbenosed to me, the floor was wet, with no sign. I was carrying a large cup of freshly brewed, steaming hot coffee to the table and slipped on the wet floor. Causing the coffee to spill all over my arm and create severe burns. Not one of your employees asked if I was okay, or even cleaned up the mess, which created more slip hazards. The restaurant wasn’t even busy, there was no reason to disregard what happened. My mother had to ask for ice to stop my arm from burning. I don’t think I will ever go back because of the way they handled it.
Wendys 1500 n college st auburn alabama night shift..i go in to order food on 5/25/17 around 8pm…it was pretty busy so the manager put one of the line cooks on the fry line..i heard him say he dosent know about the fry station but he is trying..the manager begins to curse at him real bad words in frontt if customers…corparate need to.get down there and remove them…that is rude and unprofessional
Hey I just visited your store in New Carrollton Maryland address 8308 Annapolis Road My stepdaughter fiance and I live 5 minutes away from here and we normally go here after long days but sad to say after tonight I will never go again the customer service was awful we have coupons for a free cheeseburger meal first we asked can we use 2 and the lady on the mix cut us off with the worst most disrespectful attitude and told us we couldn’t and we asked why because we have done it before and she continued to argue with us so we requested the manager and she yelled in the microphone “I AM THE MANAGER” so we just used one coupon and ordered a nuggets kids meal for our 5 year old girl who just Graduated Pre K and asked for sweet and sour sauce so we get to the first window and the so called manager walked the food from the second window to the first with an attitude and left I beeped my horn at that window for 3 minutes before anyone came back and I asked for sweet and sour sauce and she told me she had no more and then gave us one the had a hole in it as if it was either used before or if she pulled it out the trashcan I just thought to let you all know what kind of business is run at your New Carrollton Maryland Location date was May 22 2017 around 1030 11 pm
Friendly staff. However, hamburger was undercooked bright red. This is a tremendous liability for the company. Undercooking hamburgers are a health hazard. Eventually someone is going to get really sick especially children.
I went to the Wendy’s on Centreville rd. in Manassas VA and they gave me a chocolate frosty and I ordered a vanilla. the waiter took along time getting the jr. frosty and when I got the right one, I saw her just sit the other frosty on the counter and they did not even throw it in the trash.
Today I went with my husband to the Wendy’s located near us (Store #00005796) and let me just say I will never be going back again. We went through drive thru (late night just wanted dinner real quick). They forgot two sandwiches we ordered and we didn’t find out until we were home. I called the location THREE times with no answer and no answering machine to leave a message on. So I went back alone to sort this out. The woman there (never got her name) claimed she was a new manager and didn’t know how to work the phone and that they were busy and she couldn’t answer it. Fair enough they were busy, I don’t care. When I explained to her that I had to drive 20 minutes back to the location she felt that a frosty and my missing sandwiches was enough compensation to appease me. I flat out said I didn’t want the frost. I’m allergic to dairy products. Her response was a very rude and exasperated “Well what do you want then”. Needless to say I asked for the sandwiches I paid for and left without another word. This woman was undertrained and rude. I wasted my money and my time going back all because they didn’t have an answering machine or an experienced manager. I will NEVER go back to a Wendy’s at all. They clearly higher whomever to take care of their customers and do not care how the people are treated in something so very minor as this.
I dont understand how a boy is getting all the attetion wanting nuggets I want to live having recently had a triple heart attack. cant work am disabled no money cant see my heart Doctor has no working vehicle and cant get help wow that is sad i could die but the kid gets nuggets and air faire Not kidding
gofundme.com/heart-attack-victim-needs-help
YES I WENT TO THE WENDY’S IN BAYTOWN TEXAS. WHAT I WITHNESSED WAS MORE THAN ENOUGH. THERE WAS A YOUNG SHIFT LEAD ALLEN WHO WAS TELLING ANOTHER EMPLOYEE TO PULL THE FRIES OUT THE GREASE. THE OTHER EMPLOYEE WAS TRYING TO WHISPER TO ALLEN THAT THE FRIES HAD JUST GOT DROPPED AND THEY WERE NOT READY. ALLEN THEN STARTING YELLING AT THE OTHER EMPLOYEE THAT WAS REDIRECTING HIM AND TOOK THE FRIES OUT THE GREASE ANYWAY. ALLEN THEN TOLD THE GENTLEMAN TO SERVE THE FRIES TO A CUSTOMER AND HER DAUGHTER. NOW EVERYONE IN THE STORE IS WATCHING. THE YOUNG MAN REFUSED TO SERVE THOSE UNCOOK FRIES TO THAT FAMILY. ALLEN THEN SERVED THOSE FRIES TO THE WOMAN AND CHILD THAT WERE IN FRONT OF ME. THAT CUSTOMER ALLOWED ALLEN TO SERVE HER THOSE FRIES. SHE THEN PICKED IT UP AND SHOWED HIM THE FRIES WERE UNCOOKED AND SHE WENT OFF. WAS BAD FOR BUISNESS.
I visited the Pittsburgh Wendy’s located at 725 Allegheny Ave on may 11 2017. First off the service is never good. The employees are rude and move about as fast as a snail. You need to plan at least 20 of waiting time in the drive through. Tonight, after waiting the 20 minutes, I was served a raw chicken sandwich, but didn’t realize until I was home and half way through eating it. As I am 6.5 pregnant, eating raw chicken is a serious risk to my health and my unborn son’s. I tried to call the location to let them know what they served me so it doesn’t happen to anyone else, but no one answered after two trys. And there was no voicemail to leave a message. Absolute worst experience. I will never eat at another Wendy’s again after this experience. I’m absolutely disgusted.
Lindamsmith61 at gmail.com
The ‘talk to Wendy’s’ Survey is a joke! Stopped to eat traveling to Chicago on interstate 55. Decided to respond only to find out at the end I can only use my ‘free’ sandwich validation code at THAT location!!! Really? I doubt I will be going by there anytime soon.
OMAHA, NE 3706 N. 90th.
I have lived in this neighborhood over 5 year. Its my grandmothers go to also. What I notice when I eat there is female I overheard yelling inappropriately to her employees, whom clearly has self esteem and personally and or mental issues. I got the name from an employee and said sadly the name of this high powered, egotistic, non nurturing, loud mouth, unprofessional, lack of training, and waste of company brand purpose is ENID.
My mother who is elderly always says keep your nose out of other people business, BUT she has friends who has seen this at the other metro wendys which such behavior has run off employees!! THEIR OWN EMPLOYEES!!
NO WONDER WHY THE ENVIRONMENT IS TOXIC. WENDYS THIS FEMALE IS TOXIC HERSELF. No filter, no empathty, no soft skills. AN EMBARASSMENT.
YOU WENDYS ACCORDING TO US CUSTOMERS FAIL WHEN YOU KEEP BECAUSE YOURE TOO CHEAP TO WORK WITH BETTERING YOUR COMMUNICATION AND CONNECTIONS BETWEEN YOUR EMPLOYEES BUT WITH FOLLOW THROUGH.
I would not be surprised if a CEO of another company someone who is on your level becomes enraged at seeing this off duty. Its embarassing.
My mother and I have seen this many times she were present and word spreads.
How often do you get off your high horse to go under a customers point of view? Oh wait, only when its done to you! My mother is embarassed how its just brushed off like WE DONT MATTER, WE BRING REVENUE YOU BRING CONSISTANT CONTACT OF IMPROVING THE BRAND THAT GENERATIONS CAN PASS ON.
I heard from another customer that the employees compared to this ENID lack LEARNING TO DEVELOPE PROFESSIONALLY THEMSELVES BECAUSE THEY HAVE A DISTRICT MANAGER WHO IS A BIMBO AND IS JUST ABLE TO GET AWAY WITH HER DISGUSTING RESTING ANAL, DEPRESSING STATE OF A FACE.
SHE DOES NOT DO THIS WITH HEART, ITS A BURDEN TO HER, SHE DEEPLY CARES ABOUT HER ,(SELFISH) HOW CAN YOU CEOS BY THE WAY LET EMPLOYEES (GOOD) COWARD FROM HER WHEN IT APPEARS SHE HOLDS THEM BACK.
Better rethink your long term Branding purpose as YOU FAIL YOUR STORES, BY FAILING PROPER UPLIFTING AND UPBRINGING, ALSO REMODEL THE STORE YOU CHEAPSKATES. NEXT TIME my mother and I will make a pact to get others we know to record her behavior and post it to youtub, yelp, google reviews.
Learn to appreciate the employees who are dedicated and are not perfect but YOU can support them by taking off your rose colored glasses. Again your DISTRICT MANAGER NOT ASSISTANTS, OR EMPLOYEES, EVEN DOWN TO THE LAZY ONES ARE NOT ACTING LIKE AN UNCIVILIZED OVERPAID FOOL!
FIRE ENID, SHE IS FAILING YOU WENDYS, FAILING HER EMPLOYEES, THE BRAND PURPOSE, THE CUSTOMER RELATIONSHIPS.
STOP KISSING HER BOTTOM AND ULTIMATELY BEING CHEAP AND SAVE YOUR DIGNITY AND PRIDE LET HER GO!!!!!!!! MANY POTENTIALS ARE OUT HERE OPEN YOUR EYES!! HEAD OUT YOUR BOTTOMS TOO!!
CONT.
After being released from hospital reported this to Manager ( I have names, but will not state or post). Spoke with an accountant from corporate. Who eventually gave me number of a legal team member (Denise _.) which I gave a report to and was given a reference #. I WOULD LIKE A REPLY FROM TO AMEND .
*SAFETY OF ALL CUSTOMERS (ESPECIALLY THOSE WHO DINING IN) SHOULD BE IMPORTANT AND BE A PRIORITY.
***RESTAURANT OWNER MUST/SHOULD DO EVERYTHING REASONABLY POSSIBLE TO MAKE SURE CUSTOMERS DON’T GET INJURED OR TO PREVENT AN ACCIDENT OR INJURY FROM OCCURRING.
THANK YOU
SINCERELY, S.E.
RE: FORMALCOMPLAINT/CLAIM
ATTN: WENDY’S INSURANCE CLAIM DEPARTMENT
ATTN: WENDY ‘S RISK MANAGEMENT
LOCATION OF INCIDENT: 320 DIXIE WAY SOUTH, SOUTH BEND, IN 46628
SITE: 00004767
SUBJECT: INJURY/HOSPITILIZED
DEAR SIR OR MADAM
My husband and I attending to business in Mishawaka, IN. on June 19, 2015. We stopped at Wendy’s 320 Dixie Way South, South Bend, IN at 1:36:58(p/receipt).e often eat Wendy’s in our hometown. Husband like the ceasar apple pecan salad. I like the fries, especially when they are hot. We placed our order, waited approx.10-13 mins. Decided to dine in. We approached the lower dining eating level. NOTICING from the counter the BIG, BLACK, CLEAR & VISIBLE WARNING ARROW SIGNS, POINTING DOWN on the beam ALERTING YOU AT THAT POINT WHERE THE STEP IS LOCATED, TO USE CAUTION AND SAFETY.AND THERE IS A HAZARD. After stepping down into the lower dining level, we sat at the first table left of entrance utilizing the outer chairs on each side of table. Deciding to take the other half of my burger with me, I wanted to get a bag from counter. I got up from my chair to the right side, turned a fill circle and a half, proceeded to walk, took two steps forward, upon attempting my third step my shoe hit lower part of step and I fell forward on the upper level of step. Extending my arms out to brace my fall, but hitting my knees on the hard ceramic floor. My husband rushed over to me and asked if I was alright. I turned over on my bottom and sat there a minute wondering… what just happened, “Did I Just Fall, Seriously! I told my husband I tripped and fell on the step and hit my knees. He helped my up and I sat back in my chair a few more minutes. Soon after we left the restaurant and proceeded to return home. Hitting your knee on the bone of the kneecap is painful. Assuming….that it would be sore (especially the left one) knowing “that one” hit the hardest and as time went by the pain would subside. Eventually, it did, however a month and a half later I began to noticed when arising out of bed and I began to walk a TERRIBLE, TERRIBLE PAIN UNDERNEATH MY LEFT FOOT. AS IF A ROCK HAD BEEN IMPLANTED UNDERNEATH MY SKIN ON THE UNDERSOLE. I also noticed my lower leg swollen from the knee down to MY FOOT. Which disallowed me to put normal pressure/weight on the left foot when walking AND BEGAN TO HAVE SHORTNESS OF BREATH. WOW!! I became concerned and began thinking about my only sister who had just been diagnosed with breast cancer and I being her only sibling in town I needed to be there with and for her. Her doctor’s had just begun to plan and schedule her surgery to remove cancerous nodules, plan chemo and radiation treatments thereafter. Also noticing my lower leg is swollen from my knee down to my foot, ankle and all. I called my doctor. he advised me to come in the next day and get referral to have a Doppler (artery venus). The following day, I went to the hospital to have the Doppler and was IMMEDIATELY ADMITTED IN THE HOSPITAL DIAGNOSED WITH a D.V.T.- DEEP VEIN THROMBOSIS OF THE LEFT LEG.(BLOOD CLOT IN LEFT LEG). The following day scheduled to have a CT-PULMONARY ANGIOGRAM procedure to determine if the blood clot had broken and traveled to my lungs, IT HAD. I WAS ALSO DIAGNOSED WITH A CT-PULMONARY EMBOLISM. I also had to have a procedure called NEEDLE ASPIRATION to see if that bloodclot in my lungs was cancerous. Thank the LORD, it wasn’t. THANK THE GOOD LORD I am ALIVE.. ADMITTED IN THE HOSPITAL for 11 days. Getting INJECTIONS IN THE STOMACH EVERY DAY with blood thinners until my blood thin enough to be put on blood thinners. Being woke up every morning at 4am to have blood drawn, PRESCRIBE TO TAKE BLOOD THINNERS FOR A ONE YEAR (.*WARFARIN). GIVE BLOOD TO LAB EVERY WEEK TO MAKE SURE BLOOD THINNERS WERE WORKING. THANK GOD I AM ALIVE!!!
NEVER SCHRUDGE OFF A BUMP ON THE KNEE or ANY INJURY NO MATTER HOW UNIMPORTANT OR SMALL YOU THINK IT IS.
SAFETY/HAZARD PRECAUTIONS and WARNINGS ALERT CUSTOMERS and are to PREVENT to the BEST OF YOUR ABILITY the customer from an accident or injury. If you can foresee an accident MAY POSSIBLY occur.
*** WARNING SIGNS WERE ONLY ON ONE SIDE of STEP as you enter lower DINING AREA.
** NO SIGNS AT ALL ON THE OTHER SIDE.
***ACCIDENT OR INJURY CAN OCCUR ON STEP WHILE ENTERING (decline) OR EXITING (Incline) AT THE POINT WHERE THERE could be a HAZARD. THERE SHOULD BE SIGNS ON BOTH SIDES. (pictures)
*** SIGNS ON ONE SIDE AND NO VISUAL WARNING SAFETY/HAZARDS SIGNS, OR ARROWS, OR HANDRAIL TO ALERT CUSTOMER TO TAKE CAUTION.
***IT IS THE SAME HAZARD FROM EITHER SIDE OF THE STEP.
**
of all of the complaints that I see on this page, the bosses at Wendy’s just don’t seem to care. Even when I try to get a good meal from Wendy’s the people that work there seem to don’t care They are always slow and it seems that the customer is treated like it is a privilege to come in our restaurant. It seems that the customer is not cared for and that the customer owes Wendy’s something. I see all of the complaints here and it seems no one cares nothing about the service. The food is great but the service is lousy. It seems to be at all of the Wendy’s that I go to. There is always long lines and only one register open. Like today I asked for a side salad and no one knew how to make one so I had to settle on fries. The cashier hanged me a cup and put his filthy hands in it since he takes the money, I use to love to take my soccer team after a game to a Wendy’s in High Point and gave them plenty of notice so they could have more help but the same old same old . We had to wait 20-25 minutes for our food. When we go to Chic-fil-A it is only a few minutes. You people need to take lessons from them. They care and Wendy’s does not care at all. The way I feel now I don’t care If I ever go back to Wendy’s because of the don’t care attitude from the people in the restaurant. I would rate you guys the bottom on the list as far as fast food. I would never recommend a Wendy’s to anyone unless you want to wait forever and watch a don’t care attitude. I love the food but the service is terrible. All of the Wendy’s are like this because I go to different ones hoping the service and care will be better. I guess not since the corporation does not care for the customer. They just want our money and never appreciates it.
I went to Wendy’s tonight on a study break. I knew right off that it would not be a good experience. It started off when I pulled up. I was asked what they could make fresh for me and before I could order I was told too hang on a minute. I thought it was odd because I was the only one at the store. Several minutes later they came back on laughing loudly. When I pulled up I was asked to repeat my drink order because she typed it in wrong. After several minutes they came to the window to tell me that it would just be a moment more because they were making fresh fries. When I got down the road and started eating my fries I realized my wait was not because of fresh fries since mine were only mildly warm and only half cooked. It was also then that I noticed that my chicken nuggets weren’t in the bag and that I didn’t have a straw for my drink. I went to get my receipt so that I could take the survey and realized that I also didn’t have a receipt which is slightly troubling since this location has had problems with people stealing card numbers before. .
PSA;
My mother went to Wendy’s on Lorain to purchase a meal for her and my mentally challenged brother, she has a tag for a free kid size frosty, he loves them little thing, so they both wanted one and the tag says one per transaction, so she did two separate transactions, and explained to them that he was at home excited about his meal,, so this manager (Megan) came up to her and told her in a nasty tone that she won’t do that and she would have to go get him!!😡
The Wendy’s in morrow Georgia located on mt.zion blvd. They are very rude , I come every day on my break and the service is horrible I would have thought it would change but it’s still the same even after I talked to the manager. They work very slow , they never let me complete my order , they cut me off and I never get greeted or thank’d when I leave.
About a week ago I went to location 0003937 and ordered a spicy plain meal, jr cheese plain and a go wrap. The go wrap was fine, but the jr cheese was missing and instead of a spicy chicken plain we got a baconator with everything on it, a jr baconator with everything on it and a square chicken sandwich with everything on it. I complained to the store directly and got coupon cards in the mail. Now, going to the same location to use the cards and they still managed to mess up a single sandwich order. I ordered a jr cheese no pickle, and upon checking the burger I found not only pickle but lettuce and mayo, things that aren’t even supposed to come on a jr cheese. I think Wendy’s, or at least this location, needs to up their standards for who they hire. Majority of the time I go there there’s always more employees standing around loudly talking to each other than there are actually doing what their being paid to do. I can’t believe the lack of intelligence with Wendy employees at that location.
My wife and I went to a wendys in Bourbonais , IL. last night and were disappointed. They had no chili, no chocolate frostys and no manager on duty to ask why. Also all the garbage cans were so full you couldn’t even throw away your trash, Come on wendys. Pick up your game.
I just went to the Wendy’s on Platinum Drive, Bridgeport, WV 26330. The shift manager on duty was very rude! She has a very poor attitude to be working with the public! I am very disappointed in the way my husband and I were spoken to my this so-called manager. This sort of treated from a Wendy’s employee is very disheartening.
I hope this issue will be resolved soon as it will effect the restaurants busy if the employees continue to treat the costumers this way.
Thank you for your time and consideration.
Had lunch at wendys on Notth Dupont Hwy in Delaware my fries tasted horrible like the oil needed to be changed i called restaurant they offered to only give me new fries really had a nasty taste in my mouth i called corporate had to leave a message 4 days later i had to call cooporate back then they tell me they will pass the information on TO WHO! Getting nasty food from wendys dont expect anyone to stand by the WENDYS NAME SORRY “DAVE”
Restaurant #00002324
Ordered 3 cheeseburger combos, pd 21.61 for the worst meal ever. Cheeseburger with nothing on it but meat and cheese. Cold fries, did not realize what I got till I got home, too far to come back. Reported to manager. Requesting a refund from Cooperate.
Re:Wendy’s, Thunder Bay Ontario. Up until Easter weekend 2017 , Wendy’s was our favorite place to head to, for lunch. It seems that the Wendy’s restaurant on Red River Road has new owners, and not for the better ! My husband and I were the only ones in the restaurant during the supposed busy lunch hour. That should have been our first clue—that and the fact it took us 15 minutes to get our orders. A “dave’s single meal” shouldn’t have taken that long, but after observing 3, and only 3 total Wendy workers ( 2 in the back, and the manager working up front plus the drive thru window), it didn’t take a rocket scientist to figure out that the place is severely understaffed. Our food arrived lukewarm, and wrong ( my spouse’s order was screwed-up). That was the last time we’ll stop at Wendy’s —there is NO excuse for what happened. And perhaps the fact, the only one that could understand English was the manager, could explain where part of the problem came from. Wendy’s Canada, needs to send a quality control person to oversee this branch of Wendy’s —otherwise, this Wendy’s location will most certainly close, by the end of 2017. Does the Wendy’s brand not particularly care about it’s Canadian/ Thunder Bay operations? Funny thing….up till March 2017, the place was always busy when we were there, the standards seem to be high ( Sirius radio was always playing softly in the background…) , and we always enjoyed the ambiance of the location. Such a shame….Wendy’s has lost us as customers. We won’t be back-Mcdee’s and burger king will get our business from now on. We love Wendy’s food….but unfortunately, if this keeps up, there will be “no more Wendy’s ” in Thunder Bay :(‘
I ordered two of the caesar side salads to take to work for lunch. When I was ready to eat, I poured the dressing on one of them and took a bite. It had four tomatoes in it so I started slicing them into smaller pieces. That’s when I noticed a large green bug on the side of the tomato. It had a large body, small head and wings. I immediately starting throwing up, and threw both of the salads in the trash. I was sick to my stomach the rest of the day. I called the location and asked to speak to a manager. The man informed me that he was the manager. I told him what happened, and never offered an apology or a refund. The only thing he said was that he would make sure they double checked the lettuce before they made the salads the next day. Horrible customer service, if you ask me. This was at the Wendy’s on 16th St, Huntington WV
My husband and I stopped by Wendy’s on 624 Us 31 Byp W, Bowling Green heading 65N back to Indianapolis. As we were waiting for our food, 3 girls came in with a dog. They had the dog on the counter and one of your workers were petting the dog. This happened on 4/15/17 between 9:10pm-9:30pm. Very unsanitary and nasty. I will no longer go to that restaurant again.
Visited Wendy’s Store E00011045 in Laurinburg, NC on 04/13/2017 at 8:02PM
ordered (2) Chicken Nugget Combos and (1) #1 Combo inside to go. The Chicken Nugget orders were taken care of immediately, but the Hamburger Combo took 15 minutes to prepare and by that time the other 2 combos were cold. The store was not that busy and we were not the only patrons waiting for their orders. Someone needs to look at management at this store. As we go thru Laurinburg quite often and happen to like Wendys food, but with this service, we certainly will think twice about this store. Mail can be sent to P. O. Box 11023, Southport, NC 28461
I went to Wendy’s in Lawrenceburg Tn I ordered a spicy chicken wrap and a coke. I got home and there was a live fly on my wrap then I called Wendy’s to tell them the lady I talked to said sorry for that but thanks for your information. No offer of refund or food, I will not be going back and I will tell my friends not to, that sick I work in a restaurant good thing I wasn’t the health inspector but I think I will let them know
Went to the location at 1410 E Alexis Rd, Toledo, OH 43612. I got my son of a baconater sandwich back to work, started eating it to find that one of my two patties was almost completely raw. The top patty was okay. For a $6 sandwich, I was quite upset that I had to throw it away. I like my meat well done. It was cold too. Now, 5 hours later, I’m at home with stomach cramping and nausea. I took a picture and even showed my co-manager, whom used to be a wendys manager, and she said it wasn’t cooked long enough.
I went to your Wendy’s In McAlester OK And The Burgers Are Great ….. But The Wendy’s In Durant Oklahoma It So Bad
Went to Altamonte Springs 18002716 Wendy’s today. We got the four for $4.. French frys were hot which was great. Hamburger were blah. No letuse or tomato. Beef edges were dark brown. Taste wasn’t there. Couldn’t find the chicken in the Chicken nuggets. Was very disappointed. We get a better meal at Checkers when you get the four for $3.. we’ll be going back to Checkers.
I drove past one of my favorite burger eateries today, In and Out Burger, to go to Wendy’s as we were on our way to Redondo. The host: Quanita was very rude to me and my daughter. I didn’t speak to the manager as I didn’t want to cause issues with the other people waiting in line. Very poor customer service! Quanita needs to go learn how to give better service…needless to say…we will not go to Wendy’s again.
On 3/30/2017 at approximately 1:20pm. I ordered a Club chicken Sand. and small fry. After approximately fourteen minutes my order was still nowhere to be seen. The gentleman behind me received his order and was leaving out of the door when the counter person stopped him and removed two items from his bag. I thought maybe that was my sandwich and fry. I waited approximately five minutes more and with groceries in the back of my car I left and went to McDonald’s a block away and withing three minutes I walked out with my order and on my way home. The food at Wendy’s is OK but the service leaves a lot to be desired.
My husband and I had lunch at a Wendy’s yesterday in Devon, Pa. and it was very uncomfortable. Apparently a supervisor of the restaurant was receiving a review by an administrator of the company. During this meeting the supervisor was asked about her goals, how she was moving staff forward, strategies for improvement, ect. The administrator appeared to be unimpressed by her responses and repeatedly asked the supervisor to explain how she was meeting her goals.
As a retired school administrator managing a number of employees I was personally offended by this display in the restaurant for two reasons:
1. Meetings such as this should be confidential and help in a private location to respect the privacy of staff involved.
2. Customers come to the restaurant to enjoy a meal and should not be subject to business conversations regarding the job performance and strategies of the employees.
I have noticed in other Wendy’s in the Philadelphia area staff meetings are held in the dinning room in ear shot of customers trying to enjoy a meal. This is unprofessional and offensive behavior by the company.
I should add, I am white, and if you are not, do not go to this Wendy’s after dark. Do not pull in, do not go in to this store. I submitted a survey for my visit, and they wanted to offer me a coupon to go back to this store. That is a laugh. The only thing that saved me was my concealed carry sidearm. I have been through the Marines, this is not safe for white people after dark. This store needs to close or warn white people NOT to go in there! A letter to corporate will go out today.
I made a mistake that could have cost lives, I went to a Wendy’s @ 2231 East South Blvd, Montgomery Alabama, 36111 along a well traveled route from Florida traveling north to our home in Wisconsin, AFTER DARK,
We visited the Wendy’s on Oscar Baxter Road in Tuscaloosa Sunday night 3/26 around 11pm. It was pretty busy. Still, the guy that took our order and served us was friendly and fast! Brilliant customer service. He was very patient and helpful! Definitely want to thank Wendy’s for their kindness and help when I visited for a kids birthday treat. 6 kids and 2 with learning difficulties. Very kind. Thank you. Excellent service, friendly staff and fast. And they got the order right, unlike other stores I have been to in the past. Best experience I’ve had in any Wendy’s or any other fast food restaurant for that matter.
I had to repost this complaint because I put in the wrong email. I went in to your Wendy’s on Crosstown Dr in Peachtree City, GA last night around 8-815 pm. There was nobody at the register and finally a person came from the dining room (which I may say she was not wiping down tables) and did not say to me how can I help you which would have been the correct response. NO! she said is it a boy or girl? I said excuse me, and she repeated herself. I replied neither and she smirked. I am short (5’3”), and a little overweight (I weigh 175lbs)but that’s beside the point. . She was rude to say this to me, Just because someone is heavy doesn’t mean they are pregnant!!!!!! I had on normal clothes. Nothing like this has ever happened to me before. I ordered what I came for which were frostys for my husband and son ( who are not heavy but thin. She never gave me a receipt for one, which is not that big of a deal. She may have just been making conversation but as I was leaving she was giggling with another coworker about it and I don’t think they knew I heard them but I did!!!!. This worker was a young black girl with long curly hair( I did not see a name tag) and very thin. She hurt my feelings . I did not tell anyone when I got home because what could they do but say ignore it. But I cant, it made me upset. I do not look like I am pregnant. So this Wendy’s worker needs to watch what she says to people. I do not see me coming back to that location anytime soon especially at night when she is there!!!!!! You may not think this is a big deal but I do. We rarely eat at Wendy’s but sometimes you need something fast. This may not seem like a big deal to you folks but It is to me when young folks are rude.
Well let’s start with, your employees need to be trained on customer service. I went through the drive thru to order and was astonished at how irritated and impatient the order taker was acting after only ordering a kids meal. She then proceeded to act completely rude while taking my money . I will not be coming to Wendy’s ever again . I get better customer service at other places . Also this rude a** dipsh*t is lucky my daughter was in the car or I would have snatched her out that damn window 😊 get your sh*t together Wendy’s !
I was at your restaurant and really disrespected by your employees I wasn’t in a bad mood when I got there they raised my blood pressure I ordered the 4 for 4 deal she took my order I added a crispy chicken wrap ok I got to the pay window dude with a tattoo on his said 1.90 something I said no I orderd the the 4for4 deal he was like looking at me funny like I was in the wrong ok I pull up to second window I forgot I didn’t want ketchup some girl told somebody something ok she said can I move up and will bring it out I said ok then some light skin dude came outside and said im blocking customers mind you I was in a good mood so I just parked and went in to get my chicken wrap the door was light it opened hard against wall so now this employees think im upset ok your manager there said you walking in here mad she said why you being like this I said I got messed with by people mind you my food I orderd is getting cold waitin on a chicken wrap im kinda getting upset my blood boiling ok so I went next door at the u haul office looking I went back around the building and the same light skinned dude comes and say im making the emloyees nervous ok now im getting mad he walks up to me now hes out in the middle of parking lot sayin im making emloyees nervous ok now here comes your so called manger the one that said why am I walking in here shes says she going to call 911 on me light skinned dude and the money taker the manger really!!!!!!!!!!! got me hot and mad now I get home and don’t even want it they got me really upset i payed 11.00 buck for my food they could of spit in it don’t know plz do something about these people I could of pass your restaurant and went somewhere else like home
81 Brooklyn park location
My wife, daughter and I went to the store located in Brooklyn Center, MN, last night and have never been treated so badly by someone (their manager was a complete and utter a**.
I had a disagreement with the manager, and when I asked for his name (was not wearing a name tag, of course), he said he couldn’t provide it to me for “security reasons” and flat out refused to give me his name. Really? Security reasons at Wendy’s? Come on now—everyone else had a name tag–I think it’s probably part of the uniform and REQUIRED.
No matter–contacting corporate to clarify some stuff, but you may want to stay clear of this location. However, it appears that Wendy’s corporate may not care about their customers either as I can not find an actual “e-mail address” for anyone at Wendy’s.
Disgruntled customer!
Went to get a 4 for 4 like I have in past and always ask for a frosty instead of the pop and was told they could no longer do this? I do not drink pop and they said to bad no substitution. The person behind me said they too have done this and still was told no longer. Well that’s fine we all left without ordering. There are many other places to go that understand customer needs.
Just wanted to make our observation that the hamburger that you’ve changed to is preformed and isn’t as appetizing as fresh non formed hamburger you used to have. The new ones don’t set well for my husband or I. Go back to old hamburger. We like the fries. So glad you brought back taco salad!!!!!!!please consider going back to fresh!! We don’t come as often as we did.
I am an employee at Wendy’s and I am constantly getting picked on by the General Manager in Training Ray Phillips at Store No. 3044
while traveling through Kinston, NC on 3-10-17 we stopped at your establishment to get a fish sandwich after standing in line for 20 minutes we left and went elsewhere for a fast food fish sandwich, I was appalled at the total lack of concern for the customers, I guess Dave didnot teach them that fast food should be at least quick, I love the burgers and the chicken but I will bypass this store on my many trips to Jacksonville, NC. sorry
I used to work for Wendy’s and I left to go back to school, the manager was very mean and nasty attitude, I thought there would be a higher standard to selecting management. Upon me leaving, I found out the manager noted in my file nonrehire so I would not work at another wendys. That is very wrong of her, knowing the reason I left. I would like to get a reply or be able to speak to one of the bosses at headquarters so I can clarify this because this was malicious and ill intent of this manager to do that.
I have a friend who knows this jessica and she is a manger at the Wendy’s on arygle in jacksonsonville fl, 6021 Argyle Forest Blvd, Jacksonville, FL 32244, the employees are quiting left and right , she hires new people all the time, they quit because she is not a good manager, she DOESNT EVEN GIVE BREAKS AFTER WORKING 8HOURS !! what law is that ?? She doesn’t treat none of them fair at all ! She only got promoted because she is best friends with the GM ! Then she tells the assist manager to not give customers the corporate number so that they can’t complain…this needs to get fixed. This lady is not fit to be a manager .
Hello I have a medical condition that I can eat at your restaurant because some of your food is not deep fried and I enjoy having a frosty for dessert however in my travels up and down the East Coast between New York and Florida I stopped at several Wendy’s because I can eat there however I find at older Wendy’s the frosties come out as much when you say something about it they say there is nothing wrong however having eaten at many Wendy’s where there was no problem I truly believe you need to update the old stores dad would not have let them run like this please call if you have any questions thank you
Speechless… #00001247 7039 Culebra San Antonio Tx . Host Mehdi #3225 3/5/2017 at 10:13 pm. order taker was extremely rude, asks us to move forward, we do, 15 minutes later I call letting them know we are still sitting in the parking lot waiting for our food, young man comes out and is playing with another employee London bridges as he comes out with our food, and the other bringing huge trash bend out at the same time, one apologizes for his incompetence as he stated then apologizes for the other as his whole bend of trash falls onto my car pretty hard with all the trash falling onto my side door, ugh, he has trouble lifting the bend so it falls several other times hitting my car about 3 times into the side of the door, both guys by then laughing thinking this was hilarious when I as a customer am in a rage of anger. Our receipt does say that we ordered 2 extra nuggets but these were not in the bag instead there is 2 extra containers of French fries. Hard to believe that Wendy’s could even have so many errors done on one customer. I literally came home so upset that I was not hungry anymore. So disappointed in such a huge franchise company. Don’t you take pride anymore in your customers and who you hire to work at your establishment. To think how fast food employee’s want a raise when they cannot even do the job correct. Unbelievable !! I really hope these employee’s get some type of write up for their behavior. It is uncalled for. Crazy how you are not allowed to complain
I work for a wendys in Boston…The manager told my mother that I stole their money and they are waiting on their boss to find out of I should be fired.
They ask my mom to have me come into work today…When I showed up, they told me that I am not working…I am so angry and frustrated..I don’t know what to do
..Please help.me…thanks
Tonight 2/26/17, my father went to the Wendy’s at 7807 Parallel Parkway, Kansas City, Kansas to get us something for supper.
He asked for 2 baked potatoes and they only had 1 potato, they gave no reason as to why they didn’t have more.
This is a consent problem with this store and if you say something they get rude with you.
If you call the manager to complain they get rude right back at you.
This will be the last time I go to Wendy’s, they need to close this store or give their employees a class on how to be nice to the customer’s and have enough items to serve until closing.
Dear Wendy’s,
This communique is in regard to your store located in Madison Florida (and some other stores throughout Florida and Georgia). This complaint is about some of your employees wearing colored mop strings on their head.
This “fashion” should be disallowed, for several reasons. First and foremost these “wigs” are not hygienic. They are a cheap synthetic material combined with dye that the consumer, the wearer, does not wash. If washed they will lose their shape, their color, and ultimately fall apart. The wearer takes them off (hopefully) when they get home and they lay around gather dust, bugs and many other unmentionables, especially if the wearer has children who play with them. They really are just low grade dyed mop strings. They, after a very short time begin to shed. I personally have found fragments of these disgusting wigs in my French fries, and in my bag. I can’t imagine an employee who worked at a hospital being permitted to wear such. Even the room cleaners and floor sweepers are not permitted to wear them. They, after several times of being worn begin to adopt an odor. No difference than if someone failed to wash/shampoo their hair over a period of time. While these mop string wigs are laying around the employees home they gather dust and possibly bugs. I have actually seen one of your employees “fluff” her mop-wig while bagging French fries, chili and Frosties. This permitted health hazard, not to mention the unsightlyness of these mop-heads must be immediately stopped or eventually your company or one of its franchisees will find themselves on the losing end of a litigation battle.
First of all someone from corporate should come to the wendys here in winchester tn. They have bad managers in this place when they say we close at 1 am on weekends why don’t they start cleaning up at 12:30 not right at closing time and when they say you get off at 1am that means it’s time to close get out and these smokers I’m sorry but in the middle of the night there outside smoking a cigarette the back door wide open that’s just out rages there could be a thief trying to do harm one night and everyone else gets hurt because of 2 people that’s crazy and they have a pet rat in here and they feed it to and there are some brown recluse spiders to they don’t do nothing about that it’s crazy here no respect at all here someone is gonna get hurt here prostitute in the parking lot management doesn’t call the law at all now that’s dumb this restaurant needs to be looked at and good
hello,i was in wendys here in clay center kansas getting a cup for some water and the work was talking on there head set about me saying thats the one it wrote a check . i it wasnt every nice of them saying that about me . yes i did write a bad check and i am sorry for that but i wasnt going to let my family go out something to eat. so i decided to eat there any more. i will use the bathroom and maybe get a cup a coffee to go but thats it. i just them any more i aslo use to have a gift card that i had i had to throw it away because they told me i cant use it anymore either this is a complaint. if nothing get done about is i will have to suit
I went to the Wendy’s at 9055 new kings highway today and ate half of my double stack burger and got extremely sick. Sweating and throwing up for hours . Then i realized they served me RAW MEAT !!!! I wish I could attach the picture because it wasn’t “undercooked ” it was RAW
$4.19 for just a burger with no bread no cheese (but was charged for it) no nothing but a burger……..really???? What a ripoff!! Never again I will take my business elsewhere. Most restaurants only charge .99 cents to $1.00 for just the burger (for my puppy). We are otr truck drivers and my little road warrior likes a burger now and then but never again at this store!!
Just got to Atlanta. Stopped by Wendy’s on Oscar Baxter Rd on my way here and I was extremely impressed by the service. Normally, my fast food experiences have not that great. But the young man who took my order was very patient and helpful(I had a hard time figuring out exactly what I wanted). He, and the young lady who took my payment was amazing. Definitely will be visiting again whenever I’m in Tuscaloosa. A++
january26,2017
We love your Wendys on Nautilus Blvd and Route #9 in Lacey, New Jersey.
Today, however, was a different story. I had just spent $9.48 on meals and my grandson became ill. ( not from your food ) I asked for a bag to contain his meal and a toy to keep his mind off throwing up. I was told it would be $ 1.85 for the toy. Since I only brought $10.00 there was no way to buy the toy. The manager Rachael was just following the rules!
After reading some of the other comments I guess I shouldn’t be surprised by this lack of customer service. Im sorry to see your company going the way of other lack luster fast food chains.
I usually like Wendy’s for a choice of quick eat out. I however was very disappointed today when I asked for a number 2 which was $5.89. I medium sized it thinking it was going to be $.50-$.60 more. When they told me the total was $9.91 I was shocked. I asked the woman at the window and she said fast food workers wage went up and nobody has been outside to change the prices. SMH!! I was not happy. It went up almost $4.00. Ridiculous!
I came there my family i drove up and they out side smoking weed at work so i told the boss but they didn’t care
I work at the Wendy’s in Rockingham, North Carolina I’ve been working there 4 weeks now and I havent got paid after the manager said I should get paid because they’re messing my direct deposit up. And they sent me home after working 44 minutes because I would have “had too many hours” after the week ended but I was scheduled to work them hours. They’re also hiring people and cutting the employees hours. If you have to cut employees hours you shouldn’t be hiring. Wendy’s of Rockingham North Caroline 28379 is an unorganized business and need new managers!!!!!!!!!!!!!!!!!!!!!!!
the wendys store at1245 n. academy blvd needs to teach their employees better customer service skills. my brother went in there to buy food from these unprofessional individuals only to be taunted by two female employees about the condition of his temporary dental issues. it is unacceptable to be humiliated by employees in any business, but in the retail industry where the company relies on the customer for its survival,someone in this company needs to address this issue of very poor customer service. we wont be returning to wendys for a long time. i will also be contacting the better business bureau, and let them know of this incident.
Just wanted to make known the treatment managers give employees. These employees get screamed at, managers just hang out while newbees have to figure out how to do there job. Managers call it “by instinct”. They hire kids because they don’t know there rights and if they try to defend themselves or say anythibg they get fired. This is a lawsuit waiting to happen. That’s why this particular Wendys does not hire older people,because they know mistreatment can turn into an HR issue really fast. This store is located on 2095 S Volusia Ave, Orange City, FL 32763. Por kids just then starting to hate their job and thats where customer service goes down. A happy employee makes a happy customer. I dont think this treatment is what CEO Todd Penegor has in mind for his company…
Lots of complaints, but, is something being done? Not…. I wonder if these messages are even seen by people who can actually do something.
Because of your lack of hearing of any firing of the people that refuse to serve police I refuse to purchase food from you anymore. I did enjoy your franchise for many lunches but this is bigger then food. With much regrets I’m sure I won’t be the old one to stop visiting. Know your employees better, I’m sure this wasn’t the first from this establishment and also shows the lack of management and set standards from corporate that people employee these employees as they purchase food there. Politics is not for the work place.
My name is Jeffrey E. Pierce, II, higher education professional, author of Be my GUEST: A guide for creating an ultimate service experience, and founder of Parallel Inception, LLC, a consulting company devoted to assisting organizations with improving their customer service.
We would love to introduce our training program, “The GUEST Experience,” to your staff.
“The GUEST Experience” training program is designed to equip participants with the essentials for creating and sustaining an ultimate service experience for each GUEST they encounter. This training program addresses each aspect of our GUEST service mentality, desegregation of the word GUEST, Greeting, Undivided Attention, Empathize, Solution, and Thanks, as well as providing an unforgettable learning experience for auditory, visual, and kinesthetic learners.
After infusing the GUEST service mentality into my professional work, successes afforded the opportunity to present at national, regional, and state conferences. To accompany these attributes were the receipts of several awards highlighting my excellent display of customer service, including: the Enrollment Management Gold Star Award (for demonstrating excellent service) and the Distinguished Service Award (in recognition of my diligent and tireless efforts to improve customer service).
Upon completion of “The GUEST Experience” training program, your staff will possess the mastery knowledge and skills to create an ultimate service experience. We would love to bring this program to your organization.
I hope to connect with you soon. For more information, please visit our website at parallelinception.com.
I am sure the founder of Wendy’s (Dave Thomas) would be completely ashamed and appalled by the treatment of the Ft. Worth Wendy’s “employees” towards a Ft. Worth policeman, refusing to serve him because he’s a policeman.
Have yet to see if Wendy’s is going to let these “employees” stay in their positions or fire them immediately.
Depending on the action of your CEO’s regarding this outrageous incident, I and my family may choose to never visit any Wendy’s fast food again. If you hate all police, then you probably hate many of your customers as well.
I understand a number of your employees in Fort Worth TX refused to serve a police officer…I did not see where management fired these people immediately, so I am immediately not eating at any of your establishments…If you can’t hire people that respect law enforcement, then those people don’t respect me either.. I’d be afraid to eat at a Wendy’s…Action needs to be taken immediately with a do not recommend hire in their records!
Wendy’s Employees Accused Of Refusing To Serve FWPD Officer « CBS Dallas / Fort Worth
I totally agree with Lyn. Unless Wendy’s publicly comes out and state they have fired all employees involved in this disgrace, I will never step foot in their restaurants again.
You just said what I was thinking. I live in Florida & I will never go to a Wendy’s ever again & I hope millions of others stop going too in order to put them out of business & I hope that they call 911 for help & not one officer shows up. What a great pay back.
I worked at the wendy located at 602 e greenway Phoenix az i was fired because i dont wanna joke and play around wit the staff when we are clearly there to work i come in on my days off i stay over whenever they need me to but the store manger Toni is the worst she let’s the ppl who work there get away with anything then when u do bring stuff to her attention she does nothing about it i was fired today because a coworker was wasting food and she got mad cause i said something about it we are not suppose to have phones on the floor while workin they have there phones out texting and talking we no suppose to wear fake nails but its ok fo ashley to wear them toni dont care about the store she come in work til 2 and leave i complain to her how aftet she leaves ppl just stand around and do nothing she dont care i wish that i could get i. Touch wit the dm sereana because seem like she need to fire toni the mangers under toni do a better job than her all she care about is being off by the time her kids get off as she says its her store she do what she want but to fire me one of the only employees who actually do some work is unacceptable and i feel its unfair and i wish i could get a response from corporate or are dm sereana …..sincerely venus
I really need are dm to get in contact with me her name is sereana. I feel like if no one talks to her this eill continue and nothi ng will change
I really need are dm to get in contact with me her name is sereana. I feel like if no one talks to her this eill continue and nothi ng will change now im being told im not fired im being wrote up for having a attuide….wow i didnt have a attitude
GREAT COMMERCIAL FOR THE 4 FOR 4 DEAL THAT IS AIRING IN MARYLAND, HOWEVER NOT ONE SITE OFFERS THIS DEAL IN THE ENTIRE STATE. PLEASE EXPLAIN WHY THIS DEAL IS NOT OFFERED IN THE STATE OF MARYLAND AND POSSIBLY SURROUNDING STATES AS WELL.
I went to the wendys at the corner silver spring & belair road. Had one of the restaurant employees texting on his phone right in front of me then attempt to touch my food without washing his hands and the food had not been wrapped up yet. Then the other employee made it look like I was getting mad cause I was waiting for my food and wanted it now and that wasn’t the case. I will never go back to this wendys poorly ran and unsanitary employees.
Dear Mr. Penegor:
This is a letter of complaint against your Wendy’s store; located on12941 Sunrise Blvd, Sunrise Blvd, Fl. and your manager Jason. On 1/2/2017 I entered the store at 11:50m to purchase lunch as I was traveling from Miami to Tallahassee. I entered and was the only one at the counter. Your staff of over 6 employees at the time, had me wait more than 10 minutes because the cashier was cbalacing her tray money and talking to another employee. Mind you there were three cahier machines that no one was attending. After this wait time, I asked for a manager who came to the counter and abruptly stated” …so what is the problem” I explained that I entered Wendy’s and that all your employees saw me at the counter and did not welcome me, did not address me, did not even ask me what I wanted to order. The only thing I received was one of your employees “eyeing” me and down in a not so honorable manner.
This manager further tautened by stating “ so ma’am what do you want me to do about your complaint” with the worst demeanor because I was complaining and then Jason stepped in to take my order. As an avid customer of Wendy’s I was in shock on the way your employees treated me. Was it because I was a woman, because I was Hispanic, because I was older? Shame on your employees and I ask that you pull the video footage so you can clearly see how I was treated and conduct an investigation.
I pride myself in eating your salads at Wendys in many locations- specially in Miami, but feel truly violated that as a customer you staff didn’t even care that I was at the counter ready to order with my money in hand. Please do not hesitate to contact me should you need further information and please provide me with an update on a resolution so that no one else has to go through what I endured at your store.
Sincerely,
Lianne Batlle-Baez
Miami, Florida 33165
Hi. We are very excited that Wendy’s has opened a store in Dunnellon, Florida.. Today 1/1/17 my wife and I decided to have a bowl of chili and went to the new store.. As we were entering we noticed a young man in a Wendy’s uniform in the parking lot visiting with a couple of guys and a girl. We entered the store and saw these people come in the side door. The employee went into the kitchen and one of the other people not in uniform also went into the kitchen. When the non-uniform person left with something that he was eating. The other two apparent friends of the employee were handed something that looked like a cup of chili and what appeared to be a frosty. The reason this concerns us is where you are now located used to be a Checkers and the employees fed all their friends for little or nothing in payment. Checkers failed… We want Wendy’s to be successful in our town so this kind of stuff concerns us.
After we received our order and looked went to a table we were surprised how many tables were dirty with very few eat in customers and finally took the least non-cleaned table we could find. The floors were trashed with french fries and other stuff. When we left the trash bins you place your finish meals cups, paper, etc were do full you couldn’t get everything in them. Of course by now you had me looking at everything as I was so shocked at this new store was so unclean, and went saw the parking lot. Cups and trash were abundant not only on your parking lot but the a joining parking lot as well. Of course the food was great as usual and we will come back. Please don’t let things get out of control in this Wendy’s as we are a small town an word gets around fast.. Happy friendy and empowered employee’s are needed badly. Thank for listening, hopefully this we be beneficial to your continued success..
Being that I couldn’t get through to the corporate office, I decided to write here. I’ve been working for Wendys of Loris, SC, since my employment there our GM have came to work under the influence of marijuana on several occasions. Not only that but he also smokes with a few of the crew members as well. He’s suppose to be leading by example not following the crowd. He also curses, talk about woman with big behinds and talks about our customers at times. I don’t have our district manager number because no one wants to give it to me, I guess because he was afraid this would get out. If anyone here knows Jo Ann the district manager of the loris area store 3259 please email me jadkds0816 at
yahoo.com. Thank you
I used to work at a Wendys location in Scranton PA, and I had a manager act the same exact way! This was in 2010. Only difference is she used to smoke ‘spice’ and marijuana with the night crew members. They all used to go in between the double doors after the dining room closed and hot box the heck out of the area. It was insane! Nothing ever got done, and I eventually just quit because I couldn’t stand it anymore. This manger used to even sell hers and her CHILDS prescriptions to the crew members. I don’t know if anything ever happened because I did quit not to long after I discovered all of this but from the year I spent employed there, nothing ever got done and it was taboo to even mention her drug issues. So sorry to hear that basically the same thing is going on elsewhere and I hope you have better luck at your store then I did!!
I didn’t want to post this here…but since I didn’t get a receipt I don’t have a location number to send an email through the website. I don’t like posting negative things about companies, but here goes. I visited the Fullerton Ca location on imperial hwy yesterday around noon. I have been to this location a few times as I have lived in the area for four years now. In the past the customer service has been subpar but the food was decent enough. I blame management for the service. I have actually witnessed an older white lady manager yelling at the drive thru employees. I actually felt bad for them! You can tell that she made their life there a living hell. It’s hard to provide good customer service when you are miserable at work. Well, this visit, service was just as expected. The lady serving me at the drive thru looked annoyed when I asked for a drink carrier. Didn’t say but one word to me. When I got home my food was cold. Then both my daughter and I spent the whole night BARFING! We both ate the same thing that day, a 4 for 4 deal. Neither of us ate much of anything after that because our stomachs weren’t well. If I felt that telling the actual restaurant would result in anything other than being yelled at by an angry old lady I would call them and let them know to check their food. However, with the kind of management running the joint, it won’t do any good. Corporate needs to swoop in and change things here. Even their average yelp review is 2 stars!
To whom is may concern
After a hard day work as an ob/gyn I decide to due take out . I proceed to make my way to the walnut Creek ca location off treat Blvd, I order threw the drive threw toca salad with a diet coke.
The Gentlemen named mario made my day as I approached the pick window I notice a big smile he asked how are you doing, as the last bag came threw he said drive safe and happy holidays .
Thank you for making my day from the smile to laughs thank you
Sharron
This is the first year that Wendy’s in Estero Florida have no decorations for Christmas.
I sure miss the holiday atmosphere and wonder what is wrong.
Ken
To whom this may concern please submit to district manager franchise Owner:
I happened to step in location 9851 Brentwood California off Lone Tree Way around 830 pm on December 10, 2016 notice the drive threw was long I mean like 11 cars back
I walked into the dining room noticed that the line was long and not enough employee were working the manager named mario around 5’10 semi stocky man keep his crew all under control with positive attitude and motivation.
You don’t see this in alot in company’s these days his motivation by talking to the crew the crew laughing and smiles all around was great.
The reason why i’m writing this is we always here about negative but never the positive.
Thank you for your great customer service keep the good work up.
Danny Gomez
I went to Wendy’s Restaurant #18009899, 1050 McCoy Rd, Orlando, FL, on 12/8/16 @ 1/30 pm. I thought I would eat somewhat healthy while doing some Christmas shopping. I ordered a Full Taco Salad. I parked my vehicle in the Wendy’s parking lot to eat my salad. Midway through the salad I bit into something hard. When I withdrew the item from my mouth it was a black rubber piece of something. It looked like a piece of windshield wiper. I was upset & nauseas at the thought I might have eaten some of it without realizing. I went inside asked for the manager gave him what was left of the salad & the piece of rubber. I explained what happened he said would you like another salad or your money back. I don’t even remember if he apologized or not there was very little emotion from him. My husband said I should have taken a picture before returning the salad. I was so upset it didn’t even cross my mind. I did get a refund but I don’t see myself returning to Wendy’s. Bummer I always thought Wendy’s was cleaner than all the other fast food joints.
I visited Wendy’s (located at 3801 W Broward Blvd Plantation , Fl 33312) at 9:54p.m on Thursday December 8, 2016. I got out of my car and made my way to the door to find that it was LOCKED. I checked the hours of operation and it said the store’s dine in area closed at 10:00 p.m. 9:54 is NOT 10:00. Not only that but as I looked through the window on my way back to my car, there was a woman locked inside the store (NOT IN UNIFORM) laughing and chatting it up with the employees while her children (under 5) were in the car with the windows down and engine running. I proceeded to my car and went to the drive thru. I waited 8 minutes before I made it to the speaker with 4 cars in front of me. I placed my order and remained waiting at the speaker for 23 minutes. The car that was at the window when I placed my order was still waiting at the window after 23 minutes. Thats unacceptable. What ever happened to their timers??! I’d rather the supervisor ask me to drive back around through the drive thru to get the timer back right than wait for 30+ minutes to not get the food I ordered. All I wanted was a larger strawberry lemonade with a 4 piece nugget and BBQ sauce.
On 12/08/2016 @ 1:30 this afternoon I went to7035 Durand ave in mt pleasant (wendys) this is not the first time there, I always ask if they can drop fresh nuggets (10 ) The black employee’s refuse to do it, their touching their clothes making smart ass remarks there’s one Mexican male that has a very nasty attitude, he had one of his friends a cost me about my services dog telling me that he was going g to slap me, that’s a threat the store manager told him that he is not going to hit anyone. if he say he did not have anything to do with it he’s a liar.his name is Martin bad attitude and you have my. e-mail
I Went to the WENDYS Drive Thre at the Clark, NJ Location on Central Avenue at 3:44pm on Monday 12/5/16 and ordered 2 of the Spicy Chicken Sandwiches for .99 apiece and two of the Value fries for .99 apiece….When I wanted to hand the Middle Aged Asian Indian Employee named Sari she rudely told me it was $6.95 when the Meal normally costs $4.24
She again rudely told me I had ordered 2 small fries instead of the 2 Value fries which I always normally order. She then gave me part of my $ money back which I thought was a form of apology and then handed me my bag which only had one 1 Spicy Chicken Sandwich and 1 Value Fry which I had NOT ORDERED
By then I was disgusted with her Conduct, Incompetence, and Rudeness and then requested to speak with the Manager…Guess What Happened Next…The Late 20ish Hispanic Manager who REFUSED TO GIVE ME HIS NAME told me to get the F**K out of his face and refused to hear me out because he said I was ABUSING HIS EMPLOYEE AND USED PROFANITY TOWARDS HER !!!!!!!
By then vI was extremely furious and demanded my $$$ back…He gave me the remainder back and I drove out of there and went across the Street to McDonalds where I ordered the d=same type of meal and got better Customer Service and the Correct Order….In fact the Nice Male African American Drive Thru Employee saw that I was shaken and asked if I was Ok.
I elated my story to him about what happened at WENDY’S and he shook his head in disbelief and mentioned the incident to his Supervisor and she told me to come over to McDonalds for better food and service
This whole Matter is a very poor reflection on Dave Thomas’ fine restaraunt and makes his legacy look bad….Wendy’s needs to screen their Employees Better and gives credence to Donald Trump’s argument that we need to start having a Better Immigration Policy in the USA….
No wonder that he prefers McDonalds as well !
i WENT TO YOUR SHOP AT 5502 HARRY HINES BLVD, DALLAS TX 75235 ACROSS THE STREET FROM UT SOUTHWESTERN MEDICAL CENTER TODAY. MY HUSBAND WAS HAVING TESTS AND MY MIND WAS ELSEWHERE. I FORGOT AND LEFT MY PURSE WITH MONEY, CREDIT CARDS ETC. IN IT. AN HOUR LATER I MISS IT. i WENT BACK AND THE GIRL WORKING THE COUNTER WHO WAS NEW, SAW IT AND RESCUED IT. SHE KEPT IT BEHIND THE COUNTER UNTIL I CAME BACK AND WAS ABLE TO IDENTIFY IT. I WAS SO RELIEVED. SHE WOULD NOT TAKE A REWARD OR EVEN A TIP, JUST GLAD I GOT IT BACK. AT 60 I DON’T HAVE MUCH FAITH LEFT IN MY FELLOW MAN BUT SHE WENT MILES TO HELP CHANGE THAT. I THINK SHE SHOULD BE RECOGNIZED FOR HER HONESTY AND GOOD HEART. I DON’T KNOW HER NAME BUT SHE WAS NEW, WORKING THE FRONT REGISTER ON DECEMBER 5, 2016 AT 3:00 PM. SHE MAY HAVE BEEN EXPECTING A BABY. AGAIN SHE WAS SO NICE AND SAVED ME UNTOLD EXPENSE AND WORRY. THANK YOU, DAWN RENEAU
I want to complain about the Wendy’s in Troy oh on archer dr they discriminate against ppl whom have been addicts which is bullsh*t the manager Dena ripped up my application up because a girl I went to school wit said I’m a drug addict I’ve been clean for over a year. I can pass a drug test right now.
Not a good experience at Wendy’s in Lambertville, MI. 1:40 pm 12/5/2016. I was going to file a normal complaint but I didn’t receive receipt in order to do that. I had quick service for an unedible Apple and chicken salad from takeout window. This was so bad I have to assume it was supposed to be thrown out. The apples were all half brown and on the edges of the chicken was obvious mold. Pissed off at home,with the salad, and still hungry. So I wrote this letter. Now to find some bread and peanut butter. That’s still going to be better then what I payed for and threw out.
Well the new manager MASON was a NO CALL NO SHOW on his shift the other day maybe he’ll get his 5 days off for THANKSGIVING when he should be fired. But that’s how wendy’s works they fire or make good managers QUIT. Don’t worry I’ll feel the reprocussions of these complaints since I open with the GM almost everyday and no this is not a vendetta against this manager he’s just worthless . only 3 managers there should get bonuses LINDA, MARK, and BETH the only 3 that do any cleaning for your inspections. You can’t even get the night shift to do any prep for the day shift , Can’t make chilli at night so we have it in the morning can’t bring in stock so we have it . Break stuff not by accident.This stuff get’s old and don’t need to here well it has to be done yea it doe’s but on there shift when it’s should be done. I’m not a kid I’m almost 60yrs old and I out work them.
I know several young people over the age of 18 working at Wendys in Michigan , they work 10 hour days and aren’t allowed a lunch or break , this is breaking labor laws . The minors are only allowed lunches and breaks . OSHA will be notified jf this continues ! I don’t know if this is a corporate rule or it a just bad nanagement
Went to Wendy’s this past Friday 11/18/16 in Dunedin Florida on #2153 Main Street and computers were down, long time waiting and then today Sunday, 11/20/16 my card gets charged another $18.00. Thank God I noticed it because I get alerts on my cell phone. I won’t go to Wendy’s every again. So disorganized and the young manager is so fake; she was trying to calm a customer because of something wrong on the order, then she turns around to make faces with other workers. Terrible!
This is the second time in a row that I have came to the wendys at 1660 Cochran Rd, Pittsburgh, PA 15220 and had a less than satisfactory experience. The last time I went a few months ago they gave me the complete wrong order after driving back to my house and realizing this I drove back only to be told I hadn’t ordered what I did by the ignorant drive thru employee after providing my receipt and some arguing I got what I originally ordered but nothing for my inconvenience. Tired of arguing and being hungry i left still unsatisfied and left it at that. Tonight I went back and stood in line to order for 10 minutes finally the employee took my order but could not comprehend that i wanted a triple baconator meal after her ringing up a daves hot and juicy triple I told her that that was incorrect and that I wanted a triple baconator she rings up a son of a baconator after another 5 minutes of her trying to comprehend my order i tell her that I want a double baconator meal and i would like to add a patty to the burger which cost me more than the triple baconator meal i finally pay as I’m standing there waiting the manager goes up to the employee who just took my order and asks her why she didn’t just ring me up for a TRIPLE BACONATOR and her response is that is not what he asked for, he asked for it to be rung up like this after hearing that I explain to him that I’ve been standing here for the past 10 minutes trying to tell her what i wanted he walks around to the kitchen and the employee looks at me and says with an attitude that’s not what you ordered and argued with me for another minute or so before I just ignored her and grabbed my food and was on my way the worst part about all this is that she was training some young kid needless to say I won’t be back to this wendys ever again this one gives wendys franchise a bad name
very disturbed… today I went into one of you locations in Durham,NC to order lunch. There was an Orkin service tech running around taking picture during lunch time. The time was 12:24pm on 11/16/16 store location 0001869. I just found this very inappropriate.
It is now a month past I have made 3 calls to Corporate office and spoken to a Mr. Morgan. I had gone to Wendy’s in Rosemount MN. The Store Manager that was at this store wiped his nose,face and eyes while making burgers and maning the,fries and serving them up. He did not change gloves nor did he stop to wash his hands. It ruined my meal and my husbands meal. I was promised that I would be sent 2 meal coupons for my inconvience. They should not take a month to receive them in the mail. Please let me know when I am going to receive them. Everytime I have had to call your corporate office I was making a long distance call. Mr. Morgan said it would only take a week. My phone number is 952-432-XXXXX
another great day at wendys one of our new young managers wants about 4 or 5 days off for thanksgiving after he called off sick on halloween so he could party and post beer bong pics on facebook .How do I get a job that I can call off sick all the time work only the hours and with the people I want not help clean any of the business and still keep my job . well corporate don’t care they got a GM that doe’s the work.What a great night shift you have break your rules on the smoking area and health dept rules about cross contamination hell why cover meat up in the cooler let the blood drip on the frosty packs and boxes.I should be contacting the health dept but I think you got them on your paycheck to. You always show up during the day never on a night shift where all the problems are I’m tired of doing there work on opening. Who pays your fine for smoking outside your back door you the employee because your night managers know where the smoking areas are but don’t care where you smoke you can come clean up there cigarette butts because I won’t. this is your business at trenton ave in findlay ohio more going on than your GM will ever tell you .Your problem managers name is MASON and JOE more mason than joe.
Went to Wendy’s on Eastway, in Charlotte,NC to order a quick bite to eat. For my drink, I asked for Dr. Pepper. They had everything EXCEPT that. So I asked for water. When I received it, the water was BROWN. So I asked for bottled water. The bottle was OPEN and HALF was gone. ? SMH completely UNBELIEVABLE service. Definitely won’t be going back there. #WendysNOTWinning
I stopped by Wendys today to get my wife a Burger and my very favorite Chocklet malts I stood at the counter for 20 minutes and was ignored the whole time i was there the line behind me was getting longer im disabled so i cant stand a long amount of time so i walked to the entry door as i looked back the people that were behind me in line were immediately served i will miss the chocklet malts from Wendys because i will never go to another one. wow never thought id be discriminated at a Wendys
I visited your restaurant in Highland, Utah last Saturday. I had a big order: 18 meals ‘to go’! I called ahead and asked the manager, Colleen, to have them ready at 7 PM. She was kind and helpful and took my order. She didn’t ask me any information and trusted that if she prepared the food I would really come. I got there at 7 and unfortunately had to wait in a long line that took 20 minutes. But when it was finally my turn everyone stopped to help me.They had the burgers made already and then spent the time bagging the fries and nuggets and filling the 18 frosty’s. They didn’t treat me like a burden and they were friendly and happy to serve me. I was appreciative of Colleen, and her crew, who made this birthday dinner a good experience. I worked at Wendy’s for 7 years in the past, so I knew they could handle an order of this size if I called ahead (which I gave them 3 hours notice) and they didn’t disappoint. The food was a hit with the party goers! Everyone was impressed. I know you hear enough negative comments, so I wanted to praise Colleen and her staff in Utah! Thanks!!
Hi
I sure wish you all would bring back your old burgers and square cut fries. The “new and improved ” greasy ones and skin on fries you all changed to a few years ago are so unappetizing. I miss the classic Wendy’s taste. Still like spicy chicken n frostys.
Thanks for listenin’
Charles
I approached at 2710 Rancho Cordova Blvd about the time the lobby was closing. Being over 1000 miles from home, I had no car. I waited until all of the car cleared the driveway and ask the attendant at the window if they would sell me a burger ,chili, and a drinks he sail no. The manager came to the window and also said no,
This is a drive through and if you don’t have a car we’re not serving you.
I tried to explain that all of my cars were a thousand miles away and this was the only place that was within walking distance.
She said I could wait until tomorrow to get something to eat, or that there was an In and Out burger a couple of miles down the road ( It is approximately 1.5 miles away in the opposite direction from my hotel on the other side of a busy freeway and no safe way to cross walking).
In the past I have often turned to Wendy’s for afternoon snacks, family meals on the go, and a quick bite for hungry kids on the way home from their activities.
I do understand normally pedestrians are not to be served at the drive through window.
But I also believe that customer service can also take into consideration that there are also unusual sercomstances at times and you should try to take care of a customer if at all possible.
All that I got from this manager was “TOO BAD”
At this point My self and My family will no longer ever return to another Wendy’s owned restaurant.
I may just be one (6) lost customers, but I will vote with my dollar.
Hi Wendy’s
Did you know that you have a LEVEL 3 Sex Offender working in one of your locations where children and families go every day.
Name: BENITEZ, MARCOS
AYER, MA 01432
I visited Wendy’s 2226 W Henderson Rd Cols,OH 43220 on Wed 11/2 around 1pm. I asked if they had quarts or larger of chili, they said only individual large serving. Ordered 2, when I got to my destination, the containers were only partial full, one was measured 2 inches from the top, the other 2 1/2 inches from top. It was watery, not as I have had it before. No receipt, no napkins. Not up to its usual standard of Dave and Wendy Thomas. Disappointed.
So, first I want to start by saying I worked at Wendy’s for 2 years, so I know how XXXXXty this job can be and how disrespectful the managers can be towards their employees. That being said, I did not hear any conflicts within the store to suggest why the girl serving me would be in such an awful mood. I came through the drive thru and I had 2 things in mind to order, first a junior bacon cheese burger (of which I asked for it to be made special with no tomato and add ketchup), and when I asked for this the girl immediately responded with the total before I asked for anything else. Then I asked for a 5 piece nugget as well, and again, she responded with the total without even asking what sauce I wanted. Again, I worked at Wendy’s for 2 years so I know that all of this stuff is pretty standard even if you’re not being the friendliest person ever. Then when I got to the window she just looked at me, having to make me say that I wanted to pay by debit. She then hands me the machine and goes off to get my order. I also over heard her taking the order of a couple cars behind me and I was not surprised to hear her being just as rude to them as well. After waiting what I felt was longer than nessesarry for 2 things, she did not include any sauce (I assumed since sweet and sour is pretty standard that she might include it but no), resulting in me having to ask and her giving me a death glare as she handed it to me. Now, I usually never do surveys or even make comments or complaints about anything, but this was just too annoying not to comment on. I did get her name (Kaitlyn), but only because it was on the receipt (she was not wearing a name tag which is another thing I know she should have done). I’ve been to this location many times, and even when I’ve had to wait for food in the past, and also had some sour employees, it has never bothered me or affected how I felt about the restaurant, but after tonight I will not be coming back to your store, as well as I will be letting everyone I know who also goes there, not to. I work in the Kitchener-Waterloo area and live in Cambridge, so I hope to spread the word about this horrible experience.
Lastly, I did try to write all this on the Wendy’s comment/survey website, but it said it was too long, so I would suggest changing that so as to get the full advantage of such comments and complaints.
Thank you for reading (not for the service).
I ordered 16 $ of food and had to be parked to wait on my chicken sandwiches. When I got home I was given a jr. cheeseburger instead of a double stack. I called to tell them I was coming right back to their store. When I got there, a customer was in front of me at the menu, then I told them on the speaker that I was here for my double stack. I waited behind that customer for 8 minutes, they did not tell them to park, especially when they was knowledgeable of my mess up order. When I did come to the window, the manager showed no compassion of their fault and did so as though she didn’t care at all.
Hello! I just recently visited the Wendy’s off of Hwy K in O’fallon MO. It was a very bad experience! The management and staff was very unprofessional! I was very specific about what I wanted on my hamburger….plain, extra pickles. That means, NO Cheese and only extra pickles! It’s not rocket science! I received a hamburger with cheese on it and extra pickles!!! I’m very lactose intolerant! It’s been years since I had dairy, such as cheese because I have horrible IBS! Do you know what that is?! Anyway, I went back in the restaurant to get a new sandwich since they got it wrong and the manager and staff was very rude! It’s sooo hard to make sandwiches and fries, let me tell ya! And the employees want $15 an hour?! They are smoking crack! So, the typical ignorant black woman in the back was complaining like a whiney XXXXXX and was talking a lot of sh*t about having to fix it. She said, “No cheese, No service” What the F*** kind of ignorant bullsh*t is that?! I’m never going back to Wendy’s! They hire a bunch of Space Cadets that can’t comprehend making food! Regards!
Manager at Forest and interstate 75 named GWEN. Told me that I couldn’t be there to wait for someone to get off. I was buying food safety I waited! She said it was corporate rules and regulations! I said show me where it says this and she got mad and told me to leave!!!! Wow in what country do you turn patrons away!!!???
My husband and I visited Wendy’s Penn Hills Shopping Center on Rodi Road in Penn Hills PA 15235. WE were very upset at how slow the service was at the drive-thru. 3 cars in line and 20Mins+ to order our food and get to the window. They spent quite a bit of time in front of us with a customer who seemed to have ordered just two small Frostys
We finally received our order and headed home, My husband ordered a burger and fries and I ordered a half Mediterannean Chicken Salad along with an Iced Tea that I specified to have extra ice in it . My husband’s fries were actually partially frozen . My iced tea was disgustingly warm with no ice at all. Not only do the frozen fries need to be addressed, but my salad was warm . It was hard to tell whether the chicken was to be served warm or chilled and the sauce on top looked like it had been sitting around for awhile. The lettuce and tomatoes had not been CHILLED at all.!!! The lettuce was room temperature and the tomatoes had drops of moisture as if they had been sitting out of the cooler for some time. I took a bite of the salad and a sip of the iced tea and was disgusted. My husband was disgusted by frozen fries. Can you blame us?
Unfortunately, we realized that no receipt had been put in our bag or physically handed to us.
I feel these issues on food temperatures and efficient customer service need to be addressed immediately with this store location and any other stores where you may have received complaints. People go to your restaurants when they are on the run with their kids, grandkids and family and expect good, hot , feel good meals. Parents and grandparents are very busy with life and their kid’s activities – and I’m sure your employees are too-to recieve anything less than good nourishing food which Wendy’s had always taken pride in.
Thank you for resolving these issues in advance.
Sincerely,
Meredith McConnell
Pittsburgh, PA
I am inquiring if Wendy’s supports their community in regards to their percentage of sales of a specific Wendy’s restaurant (i.e. Kittanning, PA ) goes towards a non-profit organization such as the Armstrong Riverhawks Girls soccer team? I approached the manager at the Kittanning site, which they use to participate, and he indicated it is owned by ‘Corporate’ now; therefore cannot. All money goes towards the girls’ camps/clinics, winter, indoor soccer sessions, futsal, Spring travel team and such. The Riverhawk girls would greatly appreciate your support! Please contact me to arrange a date. Sincerely, Michelle Bevington (Booster’s Secretary) 724-355-XXXXX
My grandson went to work at Wendy’s #00005100, 3000 Owen Drive, Fayetteville, NC. He was very excited, studied the online courses at home. He went to work and everything was going great. Then someone marked his name out on one day. The “manager” said someone was fooling around. Then they started cutting his hours. He ran into a coworker at Walmart, she stated they were messing with her schedule also. We found out one of the managers was hiring friends an relatives and letting them have the pick of hours and calling the other workers and giving them what was left. Something is very wrong with them. Another problem is some workers can’t get orders right. I order a loaded bake potatoes but got a regular one. This Wendy’s is not representing your company in a professional light. I don’t like to get involved with my daughter or grandson ‘s business but Wendy’s is a good restaurant and deserves a better representation than this. I worked in the service industry for 32 years and something like this could make or break a company. I wish you luck on this problem.
Visited the Wendy’s in Penn Center, Wilkins Township, PA on Sunday, Sept. 25, 2016. Walked in and stood at the counter for several minutes while one employee kept laughing and discussing with others as to when she had clocked in/out. Don’t know which it was but I do know the time-3:05 as she kept repeating it. She and several other employees apparently couldn’t see me standing less than 3 feet away directly in front of them. Nobody asked to help me or take my order. I finally turned and walked out the door. A truly terrible example of customer service.
Sunday, September 19 9. 45 PM in the evening I went to Wendy’s with my family to have a pleasant experience because I always have in the past . After a hard day working I wanted to relax and sit down and eat with my family it was 945 Pm I knew the restaurant would be Closing inside so I Called about 8:35 PM To ask the store Hours I knew it had to get To that location on Palmetto Park Road in Boca Raton fast it was just a few minutes to have my house . Anyway after spending $37 on my family we all set down about 955 to sit down and eat . After the cashier gave us our order We all sat down to eat . Out of nowhere manager comes out to our table stands over my food and tells me to pack up and leave the restaurant will be closing in three minutes all of Us and repeatedly kept on saying to leave the restaurant or she will be calling the police. I couldn’t believe it she told me we had to be out exactly at 10 PM . She kept on stading over my food I was literally choking on it to move fast and she kept on Repeatedly telling us to leave Then she told me the police will be called If we didn’t move it . Wow my wife into kids are terrified over this experience after wasting $37 choking on our food we left the restaurant With the food in our hands . I told her that I was going to report the situation and she told me she really couldn’t care less that her job would be so secure and nothing would happen anyway she would be here Monday Tuesday With a secure job so basically get over it . I truly don’t believe that the CEO of Wendy’s corporation would agree to this treatment at all to their customers of 35 years or more plus .!!!! Disappointed and let down ..,,,!
Hello corporate offices and higher ups,
I used to be an employee at a local franchise here in Lafayette Indiana. When I say I used to work for a franchise, I mean i have recently quit for your founding firm due to lackluster performance on the managements part, I also have yet to receive my last couple weeks pay for working there. I am under the impression that you guys have NOTHING to do with this particular franchise in question here, but i need my money! Either cash in hand or a check of a total of 64 hours altogether at the pay rate of $8.25 an hour(minus taxes and applicable deductions). I have been waiting this whole time for my checks that I have yet to receive, all the while finding and working other jobs. I wish for this to be looked into As Soon As Possible via email if you can.
Thank you and have a wonderful day guys,
Sincerely,
Ervin T. Crawford
Sorry to say I just had one of the worst dining experiances in my life Went to Wendy’s at 850 pm in the Franklin Sq. store in NY Took 20 minutes to get my order even though there was only 1 person in front of me. When I received my order of your new grilled chicken I could not find a clean table in the entire restaurant. The floor was totally filled with garbage as well. When I complained they sent out a young man who barely touched the tables and never even looked at the floor. The condiment counter was also in disarray with many missing items, no forks or spoons and dirty. It gets worse. I had asked for a sandwich with no lettuce, got lettuce! The chicken was so undercooked it was like rubber, I had to throw it out. I usually go to the Floral Park NY store and enjoy my meal. When leaving the Franklin Sq, facility I lodged a complaint with the manager who really did not care. I tried to do your survey but it would not take a date of service. My receipt is almost non readable I will give your what I think are the facts. store 16802465, date 09/14/2016 9pm , Can’t make out the rest , didn’t print properly. Please address this problem and inform me of your steps to fix this situation and pray that I don’t get sick from the uncooked chicken
wendy’s had a 50 cent special on their frosty. bad thing was at first place in topeka I went got
16 oz or very close to frosty and then in Lawrence got about an 8 oz frosty in some generic
cup and it seemed like more and more places were giving more of the less and less size
servings so it was no longer much of a special. many franchisee’s obviously were more into
giving the customer the least they could for this promo so we just stopped going there and said to myself and others just screw it, you don’t know what deal you will get. worth going out
of one’s way for the 16 or near so size but not worth keeping in my mental data bank for 8 oz.
I cannot be “Highly Satisfied” with any Wendy’s when I just learned that YOUR EMPLOYEE at the 1350 Creekside Ln, Pickerington, OH location REFUSED to give food to a Columbus Police Officer!!!
This occurred Friday, 9/9/16 & both your Corporate Rep & the store Manager have been notified of this RUDE, PREJUDICE, INEXCUSABLE behavior from an indulged, thankless brat of an employee who would be in a bad way if he/she needed a police officer to help with a burglary or attempted murder.
DO you train your employees to be RUDE, PREJUDICE brats?! I will NEVER GO TO NOR SUPPORT YOUR WENDY’S in Pickerington, Ohio due to this abhorent disrespect of our Police!
Blue Lives Matter and Dave Thomas would roll over in his grave to know you hire these type employees. 🙁
I understand that the 10% discount is being discontinued in Jamestown NY. That’s a shame inasmuch as one of the local restaurants is located within 100 yard of a large retirement community. This will be a a terrible decision on management’s part and will affect business.
I was convinced that the shape made it taste great. Moved to Prescott, Az. Went to wends where UIO received the most god awful inedible burger ever. This was about a year ago. Have not been back since. Get ill every time I pass a Wendy’s now. Amazing how bad management and quality can get.
went to Wendy’s on west Patrick street Frederick md to get the 50 cent frosty
that has been advertised on tv. Was informed they do not participate in that
offer. If it is going to be advertised for Wendy’s then all Wendy’s sure honor it.
There is nothing on the commercial stating only good at some locations. False
advertising is not a good way for Wendy’s to have returning customers.
Hello I work at Wendy,s in Michigan I am 18 years of age. The Wendy’s I work for is located on Ford Road and Southfield. I have a big problem with my Supervisor. Her name is Beverly and she has a problem with speaking to me in a very rude manner she yells at me a lot and calls people stupid. She also had a couple of problems with my co workers who have actually left and found other jobs because of my supervisor. another problem I have with her is that whenever I write down a schedule for her she never follows the schedule. I have another job and I am going to school pretty soon and for some reason she does not follow my requested schedule. As of the past week she only scheduled me for two days and I could have worked Wednesday, Thursday and Friday and she only put me on the schedule for Friday and Saturday. She makes me open when I am not available to open. She also has a tendency of not putting gloves on when she makes burgers. I have seen her plenty of times where she made burgers without any gloves and that is dangerous. She have also talked about how one of my co worker’s face is funny looking. I am really tired of dealing with this in a work place where it is supposed to be a team effort and I have a really bad experience and as soon as I find another job I am going to quit.
Went to your store in New Franklin Ohio last night at 9pm. There was no one at the register. The only girl said she was minor and couldn’t ring while on break. So after 10 minutes, they guesstimated our order price, and I gave them $15 and said keep the change.
After another 5 minutes we got our food. I had mayo on my sandwich after requesting plain. Both Ketchup containers were empty, and the floor was wet and slippery from a spill.
3 people behind us in line left after seeing how long it took for us to get waited on. I don’t expect 5star service, but really? No one can take an order? Why stay open then
As a matter of introduction, my name is Sharmus D Evans. And, as of today I were sent confirmation that I were released from a full-time employment by Wendy’s in Merriam, Kansas because I was forced into a position to raise my voice due to being ‘deliberately’ and ‘intentionally’ subjected to harassment, physical assault, discrimination and unfair treatment by illegal immigrants, etc.
On or about August 15, 2016, I were wrongly were released from Wendy’s in Merriam, Kansas in retaliation for seeking and perusing immediate relief from several illegal immigrants who has engaged into collusive behavior in harassing, sabotaging, discriminating and treating me, as a co worker unfairly. And, as a result, last day of pay schedule before the beginning of a new pay period. My Wendy’s Crew & Team members wrongfully created a hostile working environment for me, in which, as I result, I called for police assistance to come out to the job so that I would not have to be escorted out in a pair of handcuffs – stemming from four of my Wendy’s crew, team member or coworkers wrongful intentions of sabotaging my full-time employment. To date, August 17, 2016 I am raising my voice because I have battled with this type of misconduct on the workplace for months without saying a word. I even kept my silence when a female (Hispanic) physicals assaulted me in front of paying customers that I attending at the time. Once, I had taken care of my lobby customers I reported that I was going to call the police. Yet, a few conversions were held even via phone. In house resolutions were made and agreed to. Yet, to date, I feel should I have proceeded with raising my voice about the above misconduct and wrongfully actions taken against me. I would still have work at Wendy’s. For relief, I am requesting for immediate intervention, and rightful place of employment with the harassment, discrimination and unfair treatment from illegal immigrants who think they run and operate the place with no greencards or visa! Ijs
I work at store 3907 for almost a year now. The mangers are very rude and hurtful to the employee’s. We’re under two much pressure in the night crew. Nothing is ever done right. Theirs a lot of complaints from the customers. The Manger that bags the food in drive Tru is a little ways messing up the orders and blaming it on the employees. Then when the customers come back she always tells just don’t come to her just give them a new order. Even if the customer don’t have an proof that we did. Then she always embarrassing the new people I’m front of the customers say stuff like. Get this slow person off of my cash. My cashiers are retarded. You irritating. Then she flirts with every guy that walks in using phrases as “I would like to pull on them dreads” or “you’re so fine” etc…… then she’s always talking about sex to the teenagers employees tell us about her sex life and how her boyfriend is 20 years younger than her, and how he be blowing her back out.
I visited the Wendy’s location in Locust Grove , GA a few weeks ago. It quickly got extremely busy and could’ve easily gotten chaotic but for the impeccable customer service that a young lady by the name of Kayla. She was calm, friendly, polite and professional. When it came time for me to pick up my order she did not make me feel rushed as most people would. She calmly fixed my frosties and made sure my order was correct. I expressed my thanks to her and made sure to remember to give corporate a heads up for this wonderful associate you are blessed to employ! Please make sure she gets some recognition and a pat on the back for a job WELL DONE!!!!
I have gone to the Maple Heights, Ohio Wendy’s over the last three weeks. I use my Debit/Credit card to make my purchases. However, my charges for my orders did not hit my checking account until yesterday. I was told that there was a computer problem. I left my name and contact information but have yet to get a response from the store’s supervisor. This is a big problem since charges should clear within 72 hours. I thought that these charges had already cleared my account. Multiple charges should not clear three weeks later and all on the same day! Again, this points to a serious computer problem and a big headache for your customers.
My wife’s credit card information was stolen from the hanford CA store and used in Chicago.My card was replaced by my bank before anything happened.We will never go back to Wendy’s again .We use to go at least 3 times a week.Get it together Wendy’s.
I would like to know why they repeatedly put my daughters pay check on a prepaid debt card! She gave them here checking information when she started and has given it to the management numerous times now. The prepaid card charges her to use it or even to transfer to her checking account. I have even spoke with management due to the fact it’s her first job. She should NOT have to wait 3 days and be charged a fee to access her pay check. I WILL Be CONTACTING the LABOR BOARD. This is not legal for them to do this to teenagers that are only making $7.25 an hour. They were also told by my daughter the hours she could work. 5 to 10 during the week and after 2 p.m. one the weekends. Tell me why management doesn’t let her have a break most days until almost 10 because they are busy. Some nights I have called her worried due to the fact she is not home yet and she’s still at work cleaning at 11:15 p.m. Managementhe needs lots of help at her location. They believe the teenagers they hire are stupid and won’t do anything. Well there wrong!!
I visited store #7406 on 8/4/16 at 6:19pm. I was less than thrilled! I went through the drive thru. I got home and realized that our drinks were bad, found a hair in our fries. I called and spoke to the manager Rasheeda, and she told me that the drinks were out and to come back up and she will replace them and the fries. I got home from second trip up there and the fries were brown and burnt. We use to eat at this store alot, but we have had so many bad meals and horrible customer service that we are done!!! In the past, I brought back my husbands asiago ranch spicy chicken because after eating some of it he realized he was eating paper that they forgot to remove from the cheese, had plastic in my kids chilli, potatoes so hard that you could brake something with them. I have been there so many times and got home and didn’t have all of my food. The crew that was working this evening is usually the rudest, but was surprisingly nice to us this evening. I usually drive up to order and the gentleman that takes my order rushes me and says what else do you want then before I say anything he says anything else then instead of greeting me at window he puts hand out for my money. The manger that was there this evening was talking about me when I was at the window one time when they messed up my order. I let her know that I heard her that day. Again, they were nice tonight, but we are tired of getting bad food! Order # 348271
I tried to fill out a customer survey online, but it will not allow me to fill in the date of the receipt. It will not allow me to continue the survey without that information. Makes me think it’s on purpose. You need to fix this. Customer feed back should be driving force behind your business strategies. Maybe it is, and I’m just mad. Let me tell you my tale.
I visited your Kaysville, UT location #00007746 today, 7/30/2016. My order number was #3104 if you would like to reference it. I ordered a Baconator, a Double cheese burger, and a Triple cheese burger. The young lady that took my order read it back to me. I confirmed the order, she gave me to total, and I proceeded to the window. I was given a Double Baconator, and a Triple Baconator. Not my order. I told the young man (Jonathan) that it was incorrect, and he said I could just pay for the additional burger. I told him I would not pay for someone else’s mistake. He told me he would take care of it. Then he came back and said the Manager would not take care of it, because it was a separate order. There was more to the conversation, but I said some unkind words and drove off. I was running late or would have stayed and spoken with the Manager at that time.
I later called and spoke with The Manager, but he said he was not the one that handled that situation. Pretty convenient if you ask me, since The Manager during the transaction sent Jonathan to deliver the news, and was not present. I explained the problem to him. He apologized, and then followed it up by telling me that today was Jonathan’s last day, so I would never have to deal with him again. Seriously! That’s how you defuse the situation? Train your managers, take care of your customers! I will never go to Wendy’s again, (not just that location) and all because of a stupid hamburger that probably cost your company a dollar to make. It may sound petty, but if this happens on a regular basis, you are going to lose a lot of business. From the comments I’ve read so far on this sight, sounds like maybe you don’t care, but I thought you should know what kind of people are running your franchises.
Since you refuse to make a public apology, regarding law enforcement being refused service at one of your restaurants, it’s no longer in my best interest to eat at Wendy’s. #LESMA
Having read all the comments, I am sure, there seems to be incompetence occurring, which actually is from the top down! This has caused the public to become upset!
Your employees who are treating Law Enforcement Officers rudely, need to be fired! Time for management to put a serious stop to all of this. Get on your managers, to do their job.,,
Maybe you prefer, Wendy’s to shut down.
I’m so upset about your employee in Philadelphia who refused service to a police officer. I’m still waiting for a public apology…my brother is a police officer, and I can’t tell you how disgusted my family is. We’ve always been fans of Wendy’s, but not now. The fact that nothing has been stated is a huge concern. Wendy’s will no linger get my business until we hear a public statement from you all.
I would like to know why you have not addressed the issue with the employee at your Philadelphia at 1501 Chestnut St, Phila? The employee there was fired, due to refusing service to a Law Enforcement Officer in uniform. However, there has been no public apology, and the manager of that store has been quoted as saying it is “a matter not of their concern”!! How is this not a matter of concern? Your refusal to address this issue is showing the public you do NOT support our Law Enforcement Officers! Your silence is sending the message loud and clear! We, the public, are angry and disappointed with Wendy’s for their silence. How dare you! Do you support the BLM people? Is that what this silence is all about? ALL LIVES MATTER, INCLUDING BLUE LIVES!! You’re disgusting and disgraceful to the Blue Family!!! #BackTheBlue #LESMA
I am hoping that the rude service that I received through the speaker at the window was a result of poor schedule or new on the job. It is really sad that we go to this Wendy’s to avoid the awful service at McDonalds and because we prefer the food.
I have noticed when the first window you come to that is usually the pay window is not being utilized the customer service has suffered but today was the last straw.
My order was taken which was two frosty and two crispy chicken has to repeat 3 times. I get to the window and I was handed 1 frosty, I gave her the money and was waiting for the other frosty to follow instead with the window opened still she proceeded to be rude through the headset to the guest ordering. I turned to say something to my daughter and I was summoned with a Mam in full attitude as she shook my frosty in front of me as I was inconveniencing her. I said “are you kidding me right now?” She said “what, I said Mam. And then slammed the window as she asked the ordering guest to hold on and she managed to get me my change and then finally my sandwiches. I let her know I would be contacting customer service, but she probably didn’t care because her name tag said Bre but her receipt says Kaitlyn
This took place at store #3226 on 7/23 at 5:08 pm
what kind of business is this. If a person wants to send an email, instead of waiting for ages on the phone for a rep, there is no option to do so. Its pretty sad if there is that many complaints, that it takes hours to speak to someone. I went in to wendys today in carson city nv 40033 the fries were old as hell and my cheese was not even melted. Let me add this is not the first time this has happend. And when i try to contact the manager at this wendys he never calls back. wendys get your business inline!!!!!! I am pretty sure Dave would not approve of this.
Went to eat at Wendy’s, it was the worst. My mother was served cold fries, and I had raw fries in with the cooked ones. The soda machine was broke and soda just kept running for about 5mins. before the manager came and tried to fix it, he couldn’t fix it or stop it from running. That was a lot of wasted soda. We had to keep fanning flies away from our no good food. Then we watched as a worker came with a cleaning cloth, she used that same cloth and went from table to table spreading germs all over the place. The stuff from the tables is now on the floor…no one came to clean the floor. We had to walk threw that stuff as we left. WENDY’S…that’s where you go for bad food, poor service, and a very dirty place to eat.
To Whom it may concern, I am interested in earning your business, I would like to bid on any landscape job you have. Snow plowing, mowing and or landscaping what ever you need. What time of the year is good to bid for snow stuff? let me know!
Thanks
alphaturf
5818 Wilmington pike
#239
Centerville, Ohio 45459
937-999-XXXXX
You guys charged me 129.74$ for my meal that was only supposed to be 32.43$. I went back and called and nothing was done because it was pending and not actually charged to my account. My food was also horrible! I mean how much salt do you think a burger needs? I had them fix that and I’m not one to complain. I honestly felt bad until I realized I was charged 130 freaking dollars for a mess up!
This evening I visited my local Wendy’s at 4960 East Bay Drive, Clearwater 33764. Upon pulling into the drive-thru line I was asked to wait a moment; a moment became 10-15 minutes. My order was taken correctly at the intercom: two double cheeseburgers, one with bacon, a kids meal and a baked potato. The young man at the cashier window was kind but I did not receive a receipt with my order. At the pick up window, my food and drinks were shoved at me in effort to rush me along, one bag was even shoved in my face as I tried to request a drink carrier. When I arrived home with my family’s meal, I discovered that one of my doubles was made a single. This was a simple mistake but I did want the food I paid for; it was a $23 order. I called the store and was met with the same rudeness of the gentleman who had all but thrown my order at me in the window. He did not apologize or offer a solution for the food I paid for, stating no mistake was made and hanging up. I worked in food service at one point in my life and I understand that things happen, but I was not prepared for the incredible rudeness I received. I do not plan to return to this location.
I HAVE TWO COMPLAINTS AT STORE #3114 IN HUDSON, FLORIDA
(1) On Friday July 1st in the early evening my son went through the drive-through and ordered two 4 for $4.00 meals and paid with his debit card. On Monday July 4th he and I got a notification at 6:12 PM while we were both at home that a purchase had just been made for $4.28 on his debit card at their location. My son immediately called the bank, and they told him his debit card # had been used for the purchase and his card # was entered manually!!! He cancelled the card immediately, and called the store manager who denied any card #’s had been entered manually at that time!!!
(2) on Monday July 11th at approx. 1:35pm I went through the same drive through, ordered a 4 for $4.00 chicken meal. when I got to the window I gave the cashier (who I have since learned was Christine–coincidently the same one at the window who apparently stole my son’s debit card #) a $20.00 bill and 28cents, she immediately handed me my drink, and the guy with her (GM Barry) handed me my bag, very quickly. I then went home. A few hours later I went to the post office to mail a package and it was then that I realized that I had not received my $16.00 change from my order at Wendy’s. I immediately called and spoke with manager Shawn. He said the shift had changed and the drawer had been counted and there was only a $1.00 discrepancy, so there was no proof that I didn’t receive my change, and there wasn’t anything he could do about it!!!
Really, this cashier just stole $16.00 and there was nothing he could do. He offered to call the GM who was there with her, and call me back. He did and when he called back all he could tell me was the GM saw nothing!! and he also spoke with the cashier (Christine) and she said no one left without their change!!! REALLY, she stole $16.00 by distraction…handed me my drink so quickly, and GM immediately handed me bag, and without thinking, I drove away!!!! I have receipt of the withdrawal of $20.00 bill from my bank just prior, and a receipt from dollar tree where I used my debit card, not the CASH, just before going to Wendy’s, all in less than an hour’s time period. When I got home after talking with Shawn, I also pulled receipt from bag, and there were TWO receipts in my bag, NEITHER of which were for MY ORDER!!! If this same cashier committed acts of fraud on 2 people in same family within a weeks time, I can only imagine how many other people she’s doing this to!! SHE NEEDS TO BE FIRED!!! I will never return to this location that my family and I have frequented 6-8 times per month, and I am telling every person I know about this experience!
Hi I’m an employee at the Wendy’s in Springfield Ohio on East main st. I have been there over two years and because I had a problem with one of the ex manger that worked there for treating me badly. My hours got taken away. The new manger that is working there now ( Scott ) he told me to call him Tuesday because he was going to be there all day and when I did he wouldn’t return my call. He said that he would put me on the vehicle and when I sent there to check he didn’t. And then when called him again today he said that he didn’t have to call and let me know that I wasnt on the schedule because he hired to many people. I have never had any write ups or anything like. I thought Wendy’s company cared about their employees but I guess I was wrong!. You have people that works there that does drugs but thats OK. I have asked for a transfer many times but I still haven’t gotten it. Kathy on South lime said I could come there and work there with her. I have asked to speak to Kevin so many times but I have not got to get.
Yesterday, Sunday July 10, 2016, my wife and I visited your Wendy’s Restaurant #7962 at 555 Hialeah Drive, Hialeah, FL 33022. It was approximately 7:20pm when we walked up to the 2 cash registers they have. We initially only saw 2 employees, one girl was at the drive-through window and the other was inside preparing food. We stood in front of the cash registers for about 10 minutes before a young girl finally came out to take our order. She had been called out twice by the girl tending the drive-through. She would yell out her name toward the back of the store. I don’t remember the name they called out but it sounded like one of those strange made-up first names that new generation Cubans name their children. The young (maybe 18 years old) girl finally came out with this face and demeanor as if she did not feel like working nor taking our order. I could hardly hear what she was telling us because she was so lethargic, but she did not speak English well. We finally placed our order, and when my wife asked for some napkins because there weren’t any where they should be, the drive-through girl went to the drive-through area and took about 4 napkins to hand to us, telling us that it was all the napkins they had remaining. This is not the way to treat customers. A person like that should not be dealing with the public. She was about 18 years old, had somewhat short brown hair, tan color skin and dark eyes. She looked somewhat white, but was probably mulato. Like I said, I do not remember her name, but I am sure you know who was working there on that day and at the cash register. I have to assume that the Wendy’s store standards also apply in places with a lot of 3rd World types, because we are still in the USA. Watch the security video and see for yourselves.
I was returning home from vacation and stopped at the store located at 1709 Boulevard in Colonial Heights VA. I passed by it a couple of times because the outside sign wasn’t on. I pull up behind a car at the drive thru and sit there for 5 minutes wondering why that car is taking so long when I hear that vehicle honking their horn to get the employees attention. The intercom spews out to wait a minute. Deciding to go inside, I walk up to the counter and one other person was placing an order. I then place my order, get my drink, find a table with my condiments and go back to the counter. The person that ordered in front of me is STILL waiting on her order. The staff at this store was unbelievably slow you could literally hear them dragging their shoes on the floor. After 10 minutes of waiting for my food(which consisted of 2 sandwiches, 2 fries and 2 drinks), we finally get our food one item at a time and the employee pushes the tray towards me and says “there!” I just look at her for a second before walking away to sit down. When I reach the middle of my burger, I noticed the meat was RAW! I’m so livid! It took so long to get my food and it’s still raw in the middle?! So now I’m thinking this is going to make me so sick. I go up to the counter and waited several minutes while one employee yells that I’m standing there. I can see the manager and the employee who handled my burger, and they stand there and ask the employee what I wanted. She says I brought my sandwich back and it still takes the manager another few minutes to come and see what I wanted. This manager named Devon comes up and I show him the burger, tell him the meat is raw and his response was “That’s not good”. No “Im sorry”. No “I apologize”. He had the gall to ask me if I wanted another sandwich! No, I asked for my money back. I wasn’t taking the chance that the meat on the new sandwich wouldn’t be raw as well. Those burgers are thin, it doesn’t take a genius to know when the meat is cooked. I’ve worked in the fast food industry and there is no way I would knowingly give a customer a raw sandwich, much less show any lack of respect. The customer service was far from satisfactory, the service lacked any respect, the food being raw is just unacceptable. The fellow waiting on his food said he frequented this place all the time and the service time is always way too slow. No matter the time of day. These employees need to be retrained the proper way to work with the public, and how to prepare food. I am so disappointed.
I am , pardon the pun , FED UP ….My wife and I meet another couple at least 3 times a week for meals . At different times . And at different Restaurants . Always at least once we go to the Wendys location on Gilberts Ferry Road { Highway 77} in Attalla Alabama . The food is always fresh , albeit our orders are seldom correct . Causing my wifes lunch hour to be hectic , and less enjoyable . However , Not one time since the opening of this Location has the Drink machine in the lobby been anywhere close to being stocked fully . We all prefer different drinks , There is ALWAYS at least one in our group who has to ask to have their drinks refilled , There are no offers to update the drink machines selection . We have to go and ask for refills , at times waiting 5 minutes . This is beyond frustrating . Our friends drive past the location in Rainbow City , just to come to this store . The employees are usually polite to a point . They do not like to refill drinks any more than we like asking . This has , as stated been going on for awhile . We always have overlooked it . WE LOVE WENDYS !!! But yesterday, July 9, 2016 at 4:30 in the afternoon . Came the final straw , The drink machine had no Regular coke , of any flavor . Only 3 choices in Diet . No Dr. Pepper in several flavors in Regular or Diet . I asked for my wifes drink , after first explaining the machine in the lobby was out . . It was supplied . But when I asked for a refill , the girl at the counter said to another employee , quote , These old people are in here a lot , and they always are so NEEDY . Let me tell you something , I was shocked , still am . And BOILING MAD . Our friends are both as I am Retired . My wife works . She has a set lunch time , when we come to this Wendys , she is always late in returning to work . Both of our families are blessed in that we can afford to eat out . We play cards 3 times a week , Both families have very nice homes , My own with a Gourmet Kitchen . I owned my own Catering Business for 15 years . I love to cook , but if I choose not to . Then I choose not to . The Burger King in Rainbow City has the same type of drink machine , We choose Wendys , for that reason in part . But we love the delicious food . The value . Just because we can afford to eat out often . Does not mean we like being treated in such a manner , This was a deplorable experience . Totally lacking in courteousness . Professionalism , and Manners , . I am extremely disappointed . Appalled and Furious . This Wendys is close to my wifes employment . Our friends dive 30 miles round trip each time we eat there .in total our group spent over 30.00 .. And we spend that and sometimes more at least once a week . I refuse to let this go on any longer . What a sad state for a wonderful Restaurant . Timothy Frederick
I went to the Wendy’s at: 10004 S Main St, Archdale, NC 27263
This is the Worst Wendy’s I have ever been to. Disgustingly filthy dirty with 3 people working there, long lines, and no manager in sight. I went inside because the line was so long in the drive through and there was a long line inside with the employees just standing around. Wow, this place needs to be torn down!!!
I was in one of the store at 1590 altamont avenue in rotterdam ny 12303 at 07/08/2016 around 330pm to 4pm as i was ordering my food and the total is not adding right when i pull on the 1st window to pay we told her if she can rerung us up again ans she like making a face expressions that shes irittated so i said just repeat our order an she did just to make the matter go away i said ok whatever and pay our food and when we pulled up the 2nd window they told me to wait by the door because they making a fresh batch of meat so i did 4 to 5 cars behind me already passed and then when the guy gave me the orders i qas separating my nephews food and then i found a hair curly little hair thats kinda wrapped around the nuggets when i came inside. I told her. I need a refund. And returned $35 woorth of food she disnt apologize she disnt give me no receipt or anything and i dont wanna make a scene and make myself look stupid thats why im writing here hoping to get justice its my nephews. Food kids food they mess and did that too im not asking to fire her or anything but just remind them that we. Customers spend. Money and all we ask is respect and dont treat our food garbage just because we order. 4 for $4 we still deserve respect
I frequently visit the location on 165 and Broadway , it was around 11:30 and I wanted to grab something to eat after getting off of work late i usually go around lunch time or a little before dinner , once I visit tonight saw the same old man asking for change at the door ( he’s been doing this for the past few years never really bothered me) I go in and there’s a long line I waited about 15-20 mins since only once section was open. Once I get to place my order there’s this young lady at the register screaming to other team members and complaining about cup lids . She asks me what would I like when I’m about to tell my order she start to talk once again to other team members about manager and employee meals when she is done she asks me and I go ahead and place my order while she is taking my order she start to be a little nasty and rushing me when I’m done with placing my order I move over and go to the pick up section and then the gentleman behind me start to place his order and I honestly dislike how rude she was being to him and how calm he was being first he ask the total to make sure he had enough to change and screams At him and tells him 12 something then he asked for a Fanta juice and she stArt to catch an attitude and he mention to her if there’s no Fanta he has no problem having a Sprite instead. she rolled her eyes when I got a glance of her name tag I read under her name MANAGER . I was shocked how awful customer service she had and I’m speaking because I’m a assistance manager my self at a fast food restaurants and in the 3 years I’ve been working as a AM I never seen that type behavior and I don’t understand how she still have a job ? This needs to be corrected
I’m so disappointed at the wendy store #00009705 at Rockcreek rd 901-372-8881 order# 375867 GM is Hazel the young lady name is Tira M I ordered a baked potato it was rotten and it smell I wish I could post a picture with this complaint sincerely Verna Asque
Went to the Wendy’s in Lenoir City, TN… The manager was the most rude and unprofessional lady I have ever encountered. I waited in line for 10+ minutes for two Jr. Bacon Cheese Burgers… After finally getting my food, I pulled one of the burgers out and the order was completely wrong! So, I pulled back in went inside to let them know I needed the right order… The manager told me she could not fix my order (even though I already had been there for 20 minutes at this time) because she needed her 2 dollar difference for the bacon. Which I understand that, but she was completely rude and was yelling at me across the counter inside the restaurant.. I gave her the two dollars because I was already late for work. Safe to say I will NEVER go back there and that every single one of my co workers knows what happened..
I was banned from the wendys at 132 north macdade, glenolden, pa 19036 by manager lisa for stealing a curtosy cup which is not true. my friend and I walked into wendys trying to get a curtosy cup of water and Kelly the cashier offered us both soda instead, we refused because we didn’t wanna get Kelly fired, but Kelly said that she don’t care what the manager thinks and she’s getting a new job anyways and then gave us both soda. then after we sat down lisa and Kelly came out almost running at my friend and I and lisa the manager said,” I don’t appreciate you coming in here and stealing my cups and filling them up with soda then sitting down, I have you on camera.” so I told lisa,” I’d love to see that, because I didn’t do that, Kelly gave me a soda.” and I said,” Kelly tell her!!” but Kelly said nothing at all, then lisa said she would call the cops if we didn’t leave and we’re both banned and so we left and later on the next week the cops were there and called lisa a liar for making a false report and I still haven’t been allowed in and my friend who also was banned is allowed in. so basically lisa discriminated on me for some reason I know not why and I’d appreciate if somebody contact me because I was told I’d be contacted over 2 months ago and nothing has happened yet, ever and basically if I don’t get an official banning letter I just will go back into wendys like I always done on a daily basis n by stuff. I used to work at this wendys and we made sure customer satisfaction was guaranteed. lisa the manager is always outside smoking cigarettes and as I walk by the smokes always going my way I don’t know why I’m disabled with epilepsy and diabetes type 2, I have scarring of the liver stage 3 and theres only 4 stages n you die, I have ramsay hunt syndrome, and you think why would I steal what would I have to gain by stealing a curtosy cup, view the cameras please, ask Kelly if she’ll tell the truth please, my names Paul Fisher my numbers 610-809-XXXXX
This is the first time I had this kind of rudeness at any of the Wendy’s I have been to, but with someone with tattoos on there neck, and missing teeth as a manager, and looking like a thug well then you should expect rudeness. I rarely go inside to order, but this time I decided to go inside to order food. I put my order in and gave the young lady my card to run, and then she told me that she thinks that there is something wrong with there register. She ran my card again because she said my card came back denied, and then she told me that that has been happening all day. Well she called the thuggish manager up and instead of seeing if there was a problem with the register, he told me that my card was no good and if I had a good card. I told him my card is good and they need to have the register check out. He told me, there are nothing wrong with the registers and I did not have enough funds. So instead of get in to a argument with him I went to CARL’S JR to buy my family’s dinner. I will not to go that Wendy’s again.
Store Address 8259 W Peoria Ave Peoria, AZ 85345
Every Wendy’s that I go to has the air conditioning on zero, I think. It is so cold in the dining area of the stores that when I got something to eat, I had to take it home to eat it because I couldn’t stand sitting there any longer. My husband wore shorts and he was cold, and he never gets cold. Please find out why all of your stores are so cold that it is intolerable.
We went into the store at 1344 Eastern Blvd, in Baltimore, Maryland and had friends with us and both of them were also cold. Don’t understand why the air can’t be placed on a temperature that is comfortable to everyone.
I think that the staff have it cold because in the back, where they work, it is hot and they turn the temperature down to accommodate not being hot themselves.
I took my daughter to Wendy’s Restaurant #00007892, on 10/01/2017 at 7:43 PM. The dinning room temperature was cold. I told the manager and he informed me that he was instructed not to change it. He said he was cold too. This was the second one I visited that night, because the other Wendy’s was cold. There was another family in there and they said they cold. The man of the family said he thought the temperature was 55 degrees. If I go into another restaurant with conditions like this I will not stay.
Went to Wendy’s in Kennesaw Georgia ordered the baked potato….didn’t realize it came with a baked XXXXroach!!!!!!! Wish I could upload pics. Caked my lawyer and home office…..
We went to Wendy’s in Burley idaho and was treated like crap and was told we were closed but there door was unlocked and people were in there and my wife and I were told to leave. So I called there customer service and they say they are forwarding my complaint to the place but nothing will never go back to that restaurant again we went to burger king and was treated with respect maybe Wendy’s needs to take lessons from burger king on how to treat people
I use to eat at Wendy’s often . Had a single lately on the 2 4 5 offer it was terrible. It was not sq it was not juicy. It was the worst I ever had . Even worst than mcDonalds. The chicken was find , but u have really messed up
I don’t know where to begin: first, a couple of months ago I saw the commercial for Wendy’s regarding the 4 for $4. My first thought was that was a good price. My next thought was, “I wonder if the food is as good as it looks on the television?” In the next couple of weeks I went to the Wendy’s in Beaumont, Texas and purchased the meal, 4 for $4. I ordered the meal with the cheeseburger and an Orange Mango drink. The upgraded drink made the price a little higher but acceptable. The meal was good and a good price! The next time I went to the Wendy’s close to my home: Wendy’s on Hwy 87, in West Orange, Texas and purchased the same meal, again a good price for a decent meal. Well, that was the last time I received anything acceptable from Wendy’s!!!
The next time I went to Wendy’s in West Orange, Texas I was in the drive through for over 20 minutes!! That is unacceptable!! My friend, who I had been talking good about Wendy’s to her, told me that she couldn’t wait any longer and asked me to leave the line as soon as it moved enough to get my car out. Well that took another five minutes before the line moved and then I could leave the line! Next time I went inside the restaurant, the same one in West Orange, TX, and was greeted with a sour expression, and made to feel like I was putting them out and this was a consumer-based business!!!! Well, I got my meal and left very put out myself. The last time I visited this Wendy’s on Hwy 87 in West Orange, TX and the final time that I will ever visit that store, until you put new people in charge, I again ordered the 4 for $4 and was never asked about what drink I wanted and when they gave me a cup I asked for my drink and she gave me an empty cup. I told her that I wanted a Frosty with my meal and was told that it would be an additional $0.96. I told her that it was the drink that went with the meal and she told me that it wasn’t, so I left and will not go back.
After searching Google to find your corporate office and send a complaint, of which I am sure I will never hear about this again, it was surprising at how many complaints I came across regarding your franchise! I see that I was doing good in the past to stay away from the “Fast-Food” industry and Wendy’s has just reinforced my decision.
My car broke down at the drive thru at Wendy’s in Pataskala, OH on Sunday June 26, 2016. The people working there were very polite and helpful! They tried helping push our car and couldn’t and went and found a phone book and brought it out so we could find a phone number for a tow truck. They were extremely nice and helpful! I want to say thank you so much!
We love Wendy’s in Pataskala!!
The store in Countryside, IL must be another winner. I don’t know if they could of found more ignorant people to work the drive thru. No thank you’s, no hello, just rude, ignorant people who give you attitude if you ask a question or don’t know the menu by heart. Some of us don’t eat Wendy’s everyday. I had seven, BIG Kids in the car, tried to place an order, and in the end left for Chick-fil-a..where I was treated with kindness, ate better food and made them $70 more profitable . Based on all the comments here, Wendys needs to re-train a bunch of stores and employees…especially in how to treat your customers. Absolutely disgusting.
I was a regular at your corp.store on west end ave in Nashville tn until yesterday .I know most of the crew there and they do a fine job.My problem is with management. While visiting your store yesterday afternoon a crew member said they were needing help i told him i was interested and had tried to put an app in.i could not online as the site would not let it go thru.Any how this employee said it was no problem and went to tell the hiring mgr and he informed that she would see me i waited 3 hrs until shift change then i noticed the shift mgr come out from the back looked at me and then talked to the in coming shift mgr and then left .I was shocked there is no racial diversity at that store and now i know why.something really needs done about it
My fiance and I stopped at your store located on RT.17 Paramus NJ on our way home from a trip. I ordered a small Mediterranean salad. I was not asked which dressing I would like for the salad and some of the chicken pieces in it were hard and inedible. My fiance ordered a bacon cheese burger which was cold. He had just pulled out of the parking lot and could not bring it back to store. I have been in several Wendy’s in my life but this was the worst store I have ever been in!!!
We went though your drive thru at your Wendy’s Restaurant located 850 E HWY 50 Clermont FL 34711. We got a baconator Meal #5 and 4 orders of #10 10 piece nuggets Meals. The cashiers was very nice but the manager on duty was so rude.I didn’t receive our receipt for our order, i had asked if my daughter could please use their restroom but the manager said no cause they already mopped. The manager then gave me our food and said that’s all of it. We checked. I had to ask for our other 2 drinks and our sauce for our nugget meals, she gave me the dirtiest look like go already. But the cashier did give us our drinks and sauce after taking another order. we drove off but just to next door, McDonald’s so my daughter could use their restroom. good thing we did cause right when I got back to the car my husband was so disgusted with his baconator the bottom bun was filled, filled with a mountain of mold and the worse thing about it was the baconator was half way gone. We drove back next door to Wendy’s straight to the window. showed them what they served us. this is unexceptable….. this is wrong……..wrong
This is disgusting!
I just wanted to share my experience that my family had when we went to the Wendy’s restaurant in Galax VA. I normally don’t give reviews but this one definitely needs attention. As soon as we walked in the restaurant we were greeted by Patrick Warden, he was extremely friendly & went above & beyond to make our dinner pleasant. We had no complaints at all, our food was hot & the order was correct. Patrick Warden not only took our order, he also checked on us to see if everything was ok & if we needed anything. He definitely takes pride in his work & it showed. I have never been in a fast food restaurant where my family was treated this good. Patrick Warden definitely needs to be recognized for his hard work. His service was better than a lot of “fancy” restaurants that I have been in. We are looking forward to his service again. Sincerely, Judith Flippen, Fancy Gap VA
The lobby was locked upon arrival, at 08:09PM today on 06/23/2016. We decided to drive through. We did not receive our order until 8:28PM. We witnessed several customers try to enter the lobby during the listed business hours, open until 10:00PM. There were no signs on the door to indicate that they needed to close the lobby early. When we finally received our order through the drive through, our total that was announced at the speaker was suddenly changed, and we did not receive our entire order. A man was holding the door open to the lobby when I pulled around to park and go inside. He (another customer) was informing me that they had locked all the doors and weren’t allowing patrons inside any longer. I was able to walk in (because he (the customer) held the door for me) and retrieve my missing items. I was not treated politely, and had to ask for the extra items they forgot twice. I spied 5 total employees working in the restaurant and witnessed as an employee point blank told the customer who came in behind me that he would NOT be served in the lobby and he needed to go through the drive though. NO apologies, reasons, or even politeness was given by the ‘associate’ that was behind the counter.
I myself have worked in several fast food and restaurant businesses. I would be fired on the spot for treating customers in that way, and would never be allowed to close the lobby early due to ‘short handedness’. FIVE employees is short handed? I was REFUSED my receipt three times, I suspect because they knew they were taking too long and didn’t want the backlash of complaints. SINCE your website only provides a phone number for complaints, and makes it nearly impossible to contact anyone important to make valid complaint, every single corporate employee will be receiving this complaint as an email.
Well I went to wendys here in billing first my credit card did not work there even tho I used it 20 min ago and we ordered food we all got food but not the kids it to am extra 10 min for her food witch ment our food got cold because why would adults eat in front of kids the manager was rude I will not be going back there
I was a customer about two months ago at a Wendy’s located in Wixom/Novi, Michigan. It was hands down the WORST fast food restaurant experience Ever! The issues have been explained repeatedly, as I have made numerous attempts to resolve the issue through phone by contacting the number indicated (888)-624-8140. Each time I call this number, the customer service representative tells me that a regional manager will return my call. They never do. So, I tried e-mail and finally received a response. However, this has been going on for over three weeks now and the person is not capable of resolving the situation either. So, now a horrible situation has been made worse by the people representing Wendy’s, indicating they will resolve the situation and then disregarding customers.
I’m very disappointed with your store at Doramar, Dorado Puerto Rico. After ordering/receiving our food and sitting down food noticed an invasion of flies in the restaurant. It was very nasty sight. I have always thought were there’s food there should never be flies or any other insects for that matter. This is unacceptable please have upper management look into this.
Visited the Wendy’s on Lemmon Ave in Dallas Texas. Was very disgusted when person taking order in drive thru asked if I had a cigarette!
Replying no I then asked if their were smoking, answer was I wish! Horrible! Needs to me corrected!
I would like to start off by saying me and my Husband went to the wendys in Mobile A.L 959 Government street. We drove through the drive through and no one answered…no one asked to take our order. There were other cars in front of us that didn’t get any service as well. Might I remind you…it was 11:25 a.m. This is horrible service, there were cars driving up to the window after not getting an answer from the speaker.just to not get noticed at the window. We all drove off without any explanation on why they wasn’t open. This should be unexceptable. I’m a manager at a fast food restaurant and this couldn’t fly at my job.
Me and my family will not visit this Wendy ever again.. Poor communication and service towards customers.