Uber is a private taxi and ridesharing service that was founded in 2009 by former CEO Travis Kalanick and Garrett Camp. The company was originally called UberCab and the mobile app launched in June 2010. The Uber app allows you to hail a private cab using your mobile phone’s GPS. The company has several different levels of service:
- Uber Black: Black car executive service.
- UberX: Cheapest service, non-luxury sedan
- UberXL: UberX with a larger vehicle (SUV or minivan)
- Uber Pool: Ridesharing service only available in select cities.
The company raised $49.5 million in funding in 2011 which helped lead an international expansion in 2012. The company first expanded into Canada, then the UK and Australia.
2013 saw the company expand into Singapore, Seoul and South Africa.
The company has faced strong opposition from the regulated cab industry. In many cities, a cab medallion can cost several hundred thousand to a million or more dollars. Uber has greatly disrupted that industry. The company has also faced public outcry for their “surge pricing” which increases fares by a multiplier depending on local demand.
Some countries have banned Uber altogether. Notably, the company was banned from operating in Germany in early 2015.
In 2014, the company began UberEats, a food delivery service. Uber anticipates being able to provide UberEats service to at least 70% of the continental US by the end of 2018.
The company stated in May 2019, that it would start banning clients with low ratings, but declined to give an official number.
Uber went public on the NYSE May 10, 2019, under the ticker symbol UBER. The stock briefly rose but returned to its opening price within 6 weeks.
Uber currently operates nearly worldwide and in more than 785+ major cities. The company has raised $2.8 billion in funding to date.
Even with the lower ridership due to the coronavirus, Uber will most likely make a profit in 2020.
Headquarters for the company remains in San Francisco, California.
Uber is a private taxi and ridesharing service that was founded in 2009 by former CEO Travis Kalanick and Garrett Camp. The company was originally called UberCab and the mobile app launched in June 2010. The Uber app allows you to hail a private cab using your mobile phone’s GPS. The company has several different levels of service:
- Uber Black: Black car executive service.
- UberX: Cheapest service, non-luxury sedan
- UberXL: UberX with a larger vehicle (SUV or minivan)
- Uber Pool: Ridesharing service only available in select cities.
The company raised $49.5 million in funding in 2011 which helped lead an international expansion in 2012. The company first expanded into Canada, then the UK and Australia.
History
2013 saw the company expand into Singapore, Seoul and South Africa.
The company has faced strong opposition from the regulated cab industry. In many cities, a cab medallion can cost several hundred thousand to a million or more dollars. Uber has greatly disrupted that industry. The company has also faced public outcry for their “surge pricing” which increases fares by a multiplier depending on local demand.
Some countries have banned Uber altogether. Notably, the company was banned from operating in Germany in early 2015.
In 2014, the company began UberEats, a food delivery service. Uber anticipates being able to provide UberEats service to at least 70% of the continental US by the end of 2018.
The company stated in May 2019, that it would start banning clients with low ratings, but declined to give an official number.
Uber went public on the NYSE May 10, 2019, under the ticker symbol UBER. The stock briefly rose but returned to its opening price within 6 weeks.
Uber currently operates nearly worldwide and in more than 785+ major cities. The company has raised $2.8 billion in funding to date.
Even with the lower ridership due to the coronavirus, Uber will most likely make a profit in 2020.
Headquarters for the company remains in San Francisco, California.
Just a quick note about your recent Uber Eats Super Bowl ads.
I have rarely seen anything more disgusting, demeaning and outright stupid as showing people eating non-food items.
This is not funny. It is not entertaining. It is insulting. These ads are the most blatant Dumb and Dumber and Jacka** crap I have ever seen.
What’s next, Soylent Green?
I was a driver back in 2016. I was try to get reinstated. I submitted all my documents back November 2021. Here it’s now January 2022. I still haven’t been reinstated. I have called multiple times and have been told different things from different supervisors. At this point I no longer want work with a company that doesn’t care. When call it’s scripted and they don’t listen. They most can’t view the notes from the calks from before I have to start all over from scratch. This was very unprofessional experience. I really hope no one else has to experience this.
I have been a valued customer since 2019 of both rides and eats. One of problems I have noticed is that customer service is ALL BOILER PLATE situations and scripted answers. You don’t give the customer the opportunity to describe our concern when your BOILER PLATE does not fit. A chat feature or a open inquiry email would be extremely helpful. This causes a great deal of frustration with not only us the customer, but also on your associates who try to answer by filling in with not helpful answers. As an example, I have had several drivers not asking for a Pin # (your safety procedure), and I can’t efficiently report it because there is NO BOILER PLATE CATEGORY to cover it. So I end up sifting through your situations, pick one (which is not appropriate), describe my issue (hoping it gets forwarded to someone who knows), and I get a response that has nothing to due with the problem. So, as a former cab driver of 20+ years I would like to inform you the your customer service and lack of allowing customers to FREELY send in complaints and compliments is wrong. I will continue service, but you need to better on Customer Relations. I score you 3 out of 5 for ease of handling customers. Thank You Jay
I have attempted to utilize Uber several times at the airport in Santiago, Dominican Republic (STI). Every time I attempt to use Uber, I immediately receive a message from the Uber driver stating that they do not accept Uber payment and I have to pay cash and of course their cash price is more than double what Uber quoted. This seems so much like a scam. They are simply using the Uber app to obtain customers from the cab drivers but not providing Uber service. Every time, I have simply cancelled and opted for the regular cab. The cabs have actually been cheaper than the “cash prices” that the purported Uber drivers have demanded. It is so prevalent that Uber should either stop providing the service at the airport or rectify the problem and remove these drivers. Not one time have I had success with obtaining an Uber ride from that airport and I obtain rides from that airport frequently. Thus far, I have not had this problem when getting rides away from the airport.
I have started to work as an Uber Eats delivery in Vancouver, Canada, a couple of months ago. Unfortunately, the uber support agent deactivated my account by mistake without informing me about the process and its conditions. As a result, my account was deactivated for the past several days in such a tough financial period despite calling Uber support several times. There is no one to help, nobody cares about my problem and the managers are refusing to talk to me to get rid of responsibility. I was struggling to have it fixed but all my efforts went nowhere. Thus, I have decided to reach out to the head office. Is there anyone to help? Who will compensate for our loss?
What a POS app asking me for a credit card with $168 in credit and you picked me with no issues and then this BS after 1st time using. And NO contact numbers now I know why. Used a taxi. Much easier
Regular Uber/UberEats user. Let me tell you…these “make you lazy” services are crooks. The food is always cold and food is always missing when using their service. On October 23rd 2021 I ordered Dunkin Donuts at 10:25 am using PayPal as usual. By 3 pm I was looking to use them again with Yummy Garden. For some reason UberEats decided they were going to process my order under a card that didn’t have enough funds. I got the declined message. Couldn’t add the PayPal info so I canceled to reorder and UberEats thought to penalize me $37.74 for wanting to use another card. Instead of paying I ordered thru GrubHub and got my order fine. Fast forward to October 28th I have a COVID Drs appt check up and was charged the $37.74 without my consent when I tried to use Uber! NOT UBEREATS! This is a scam company. I just want my refund of $37.74 and my account deactivated from the earth. I will never use Uber or UberEats again. I have wasted all my money with their over priced sugar coated bullsh*t.
As a Driver for Uber I am furious that they will NOT pay me for tolls especially when gas prices are on the rise. Uber Support is useless and don’t have a clue and I get so many lies for the past 2 days. I had drove someone from Connecticut into Mid-town Manhattan, NY. I went through 2 tolls round trip totaling 20.34 . I have proof and location date and time from my EZ-Pass transponder. After 2 days with support I get no where. I will never drive out of state for Uber again!! This is sad that Uber has to rip off hard working drivers. Plus they lied on the APP. I drove for 3 hours and 10 min. in a rain storm and Uber said it was 2 hours and 40 min.. I am contacting my State Attorney General on this issue. Uber failed to support their driver and pay what is owed to me so they leave me with no option. Don’t say you weren’t warn when Connecticut Fines Uber!!!!
Hello my name is Abubacarr bajo from west Africa country
name the Gambia i want to join with uber company and work with them because i saw uber how the make transport easy in the world and to save people I want to serve them my best level and i will give them my sport day and night any time the need my sarvis i ma available thank you see in my comments this is my contact +2202858XXX/+22058289XXX
I’ve been trying to transition from Postmates to UberEats since May 1, 2021. I’ve been given the wrong information by UberEats Support which created a duplicate account. The duplicate account has been deactivated but so has my primary account. I’ve been on the phone and email almost every day with them but no one seems to know how to fix the problem. They like to say “escalate” but still doesn’t get resolved. It’s been over a month now and Postmates said it would be a smooth transition. It has been anything but smooth. It’s been difficult and frustrating. Can anyone help?
I am an uber eats driver. On 4/11 I received a text stating I had a quest between 11-2 I completed all the deliveries required to meet that quest, but was not given the extra $12,. I have been emailing since 4/11 and each time I am told they are working it. STILL NOTHING, Its $12, I am sure uber has the money to send me what I worked for and Im practically begging. I work 2 jobs and del becusae I need the money like everyone else, so the $12 means more to me than them Someone please tell me how I get this resolved. FRUSTRATED
I live in the Raleigh NC market. I am a part time driver. My Driver License expired on May 4, 2021 on my birthday. I am currently unable to renew due to the Driver License offices being closed except for appointments.
I contacted uber on April 21, three weeks before mine was to expire, I was told that if I took a picture of the expired license along with the Executive Order by the Governor of NC, that my license would be extended until I could get an appointment to get it renewed.
Three weeks later I am still waiting to be able to drive for Uber. I have contacted them via the app and spoke on the phone at least 4 separate times to get this resolved. Eventually after serverl minutes of explaining my situation, the person promised to escalate my call to the supervisor but nothing ever happens.
At this point, I am likely to never drive for Uber again. There are too many other jobs that pay similar and I won’t have to deal with this Utter Incompetence
You should sue. Your personal and financial information is likely circulating over in the Philippines. Trust me. You can sue.
Email sent to support team after they emailed me regarding the driver saying we reached out to him after our trip. Uber telling me I am not following community guidelines. What would people do in my shoes?
Good morning,
While I understand Uber has a community guideline, what are the guidelines to a thief? On Sunday May 16th, 2021 at 11:20AM during a two stop ride Yossel failed to let us know he was not bringing us to our final destination, which was the airport. He drove off and left with my personal items, which were not “lost items” as he claims. It is items he took off with while my boyfriend and I waited to retrieve our luggage and get them in his car. In my bag I had a Louis Vuitton wallet (a value of $900) inside the wallet I had all my personal cards including over $100 cash, my iPad which is a value of $600+, AirPods a value of $200, Samsung 10 Cellphone a value of $1500, External charger value of $30, iPhone and iWatch charger value of $120, Bag with a dress and a Paw Patrol Plush a value of $30, Victoria Secret sweater value of $60 and my Herschel bag which is a value of $60. After contacting Uber right away and speaking to over 7+ representatives and going over the situation multiple times, Uber failed to understand the emotions and frustrations I was going through as a rider. At 2:41PM Yossel reached out to me, all of which I have proof of telling me he is the driver and he has our items and they are safe. I requested a picture of all my items and he mentioned he hadn’t opened anything. He mentioned he had an emergency and he had to drive off but failed to tell us he could not continue the ride with us knowing my items were still in his car. At 5:21PM he messaged me after going back and forth with him that he had dropped my items back at the resorts. When I got to the resort the only items in my bag were The iPad and the cellphone. Everything else was gone. Yossel failed to return all my items and still has over $2000 worth of my items. There is an active police report currently investigating as this is now grand theft. Yossel is an example of what uber does not stand for. It is mind blowing that uber is looking at him as a victim when I was violated by this man. He took my belongings, stole from me and now knows where I live and where I work. Which is a HUGE violation of my privacy and now I fear for my life. So if Uber wants to cancel my account due to a thief that is ok. I rather not deal with uber as you continue to defend a person who can steal from his riders. What if he would have driven off with me in the car and kidnapped me or raped me? What then? Does that still fall under community guidelines for uber? No one threatened Yossel, no one said anything other than why did he take our items if he knew we had a flight to catch? The stress and emotions I had to go through and still am because I still do not have my items is so unfair. I refuse to use uber as a travel option and will continue to pass the word to others to not use uber as a form of transportation. As this continues to be a nightmare I hope Yossel has no more victims and if Uber decides to continue to let him be a driver i hope nothing worse comes out of this. If I knew I was at fault for “leaving my items” then I would take ownership and know that I left my items but since this was theft, this is something I cannot just let it go and let it be. So again what are the guidelines to protect riders from people like Yossel? Who is a liar and a thief and now I am at a violation of my privacy. I really hope nothing happens to me as he has all my information and all I have is his phone number which he volunteered for by texting me that he was my driver. If you need more information you can contact the Orange County Sheriff department and you can follow up on the information provided. But do know if my safety is at jeopardy I will also follow up on pressing charges to Uber for them failing as a company to also protect the rider.
I have also attached a video of all the calls back and forth with uber and the police, the screenshots of the conversations and also the police report.
Trip Information – two stop ride
DATE MAY 16, 2021 TIME 11:20AM– TWO STOP TRIP
Trip requested at Waffle House 12805 S APOPKA VINELAND RD, ORLANDO FLORIDA
2ND STOP SHERATON BUENA VISTA— LOCATION WHERE UBER WAS CANCELED AND I WAS VIOLATED OF MY PRIVACY BY YOSSEL
FINAL STOP- ORLANDO INTERNATIONAL AIRPORT
DRIVER YOSSEL
CAR HYUNDAI ELANTRA RED LICENSE PLATE PEUB41.
I never used Uber, and after reading the massive, illegal and torturously cruel manner in which you were treated, WILL NEVER USE THEM.
Will Uber drivers bring people to Covid testing sites?
I was issued a W-2 by UBER and I would like UBER Human Resources to contact me. Because I have never worked for UBER nor have I been paid by UBER… SO UBER should contact me via email and discuss how they have my address and personal information since I’ve never worked for them in any capacity. It is unfortunate that you can’t contact UBER by phone or actual email. So I have to do it this way.
Call the corporate office phone number in our listing
7 days ago, my driver account was deactivated for no reason. NO REASON AT ALL.
I spoke with uber support 15 times ,,, they work from home and have zero authority to do anything. even they can’t connect me with a manager.
I went to uber center in mira mesa san diego twice, they made us wait outside for at least 15 minutes, they have no client inside and the employees are chit chatting. when I asked to talk to a manager, they said, Mr. Rayan the manager, works from home and there is no one to manage the site.
I have been without work for 7 days. is Uber going to pay my rent. ???? I work 10 hours daily to do $200 . 7days by 200 is $1400 . is Uber going to send me a check for those days that my account is deactivated. ?????
I am so angry that I don’t know how I want to sue Uber for treating us like sh*t.
I have the same problem in Phoenix. Went to the green light hub and the 20 year old girl if that said she was the highest person working in the office that i could speak to. And all she could tell me is my account was deactivated and that I couldn’t do anything about it. I have been a drive for over 4 years over 10000 rides 4.9 rating and this is the treatment uber gives to their dedicated drivers.
On 9/12/2020 a passenger left bodily fluid (poop) in my car on my back seat horrible smell. I have been emailing and call and keep getting the run around. No cleaning fee. All I get is someone will contact you or I’ll work on it and get this issue resolved. No one has contacted me yet. Haven’t been able to speak with a supervisor. Here it is 10/22/20 and still nothing has been resolved, still getting the run around. After resubmitting pictures and info from 9/12/20, I received an email
stating that issues have to be reported within 3 days. It was reported on 9/12/2020. Then I received another email stating that is my final warning for sending and invalid claim…
I enjoy working and driving with Uber. This is frustrating and very disappointing.
It’s been three days of getting no help with my Uber account! I had to walk to work!! I’m very unhappy!!! I have 60 dollars from a gift card I can use and it’s not accepting my payment. The Uber support is a joke and isn’t helping at all!!! Can anyone help????
An Uber support agent literally made a joke at my expense. Have photos and everything
My account is active, yet there is an issue consenting/submitting my background check
My name is Allen Dobromislov and I am a Uber eats driver. On Tuesday April 21st 2020, Uber eats support deactivated my app without any notifications and no explanation of why just that I violated the community guidelines. No one explained to me the details and what order it was. During the appeals process, no one reached out to me and I could not fight for my rights. I feel discriminated against. I would like to continue to delivering but no one is listening to me in support. I would like to talk to someone on the phone and try to get reactivated. My number is 267210XXXX.
Was this ever resolved for you? I got the same issue and wanted to see if there is a way to get this resolved.
I was a driver and I am a medical doctor waiting for residency. I was accused of being intoxicated several times now ban. I was falsely accused. I am a medical doctor waiting for residency. Why should I do a stupid act. Also I heard that riders accuse drivers falsely so they get their money back. Uber does not back drivers. I wanted to speak too a manager. This stinks of being false accusations
Your response to the drivers affected by COVID19 has been atrocious. There has been drivers out of work for 3 weeks, promised 14 day financial assistance from their average wages but has yet to receive it. The messages from the support are generic “we are experiencing high volume of requests at the moment and will process within 5-7 business days” For some it has been 17 business days and still nothing. Even messages that were “escalated to the specialized team” have not been answered yet.
Please if any drivers are able to read this message please text me at (917) 791-XXXX. I am taking driver complaints and will begin to litigate. The pain and suffering alone out weighs the amount you will ever receive from Uber. Its time you take a stance once and for all.
In Australia we would call this piece of action by lawyers as “Ambulance Chasers”
As an example from where historically Unions developed from large numbers within a disgruntled work force. Australian Unions them elevated themselved to a level that could keep business and an economy in a strangle hold until their demands were met. Luckily, the number of Union members who didnt agree with stop work and sabotaging businesses and the Australian Economy, began to grow, they needed pay to put food on the table, pay for medicines or school expenses, utility bills, rent & mortgages….and even more importantly to some…beer & smokes.
I would ask you to consider points I’ve made and encourage you and your growing number of drivers who are currently receiving a hard Uber Co. attention span , to form a Union , vote in 5 lead delegates and get thyself to the negotiating table with the voice of Uber drivers behind you in a productive and passive manner.
Just another option than throwing the Law at everything, and a dam site quicker to resolve than the legal process mate
Michael please give me a call. 267210XXXX
Do you work for Uber? I would love to have my issue dealt with as a very frustrated driver. 720448XXXX
Michael, please give me a call. 267210XXXX
MY Vehicle Registration has been PENDING REVIEW for 3 Days. I can not make any money.
What’s up with this. I have called Driver Support everyday and nothing has been done.
It has been 4 DAYS and MY Vehicle Registration is still PENDING REVIEW.
I quit driving for UBER in late 2019. I need my 1099’s for 2018 & 2019, but since I no longer drive my dashboard account is disabled. I have been on the phone with UBER support multiple times, to no avail. Every time I try to access the dashboard per their instructions through an email link, it reads my account is disabled. I thought all companies acting in the capacity or doing business as, within the U.S.C are required to mail past employee[s] 1099’s /W2 forms by mail at the end of January fiscal year. Please help!
Uber has the worst customer support for drivers I have been in the phone with them for over two days because I have updated my debit card and they will not release my funds . They will not let you speak to anyone in the fraud department I have completed all steps asked of me and still no response two days later . They are the complete worst , I let on getting the runaround that some one will contact me in 24 hours it’s now been 48
Uber Cape town is full of corruption I went for driving test and I passed 94 and the didn’t send me my results. I went 4 times asking someone responsible for that , they keep on telling me to come back, at the 5th time, they planned to get read off me they tell me to go to another drive test with another guy and he failed me 48% , this test was a set up it was not documented anyway. My question is (1) where did they put my 94% pass results (2) if I am that bad that means the one who give me 94% doesn’t know his job he must be fired . I work with bolt for some months now ma rating is 4,9. This uber Cape town guys a selling driving Evaluation results of other people to other people. My email (etjokonya@ gmail.com)
What ever happened with that situation? I’m experiencing that right now.
Hello everyone I am based in California in the Bay Area please contact me through two zero nine 277 nine two 0 eight We have a right as well please contact me for time to share ideas and u be r to improve things for us as drivers.
As a company you make it extremely difficult to contact you. Your link to email is bogus.
This is my message: I would like you to consider giving women the option to only have women drivers. Uber is not safe, the problems are going to continue, and I would like to know that I, myself, and my daughters can use the service with more confidence. I realize many women drivers aren’t out late but maybe they would be if they had the option to only pick up women and vice versa. It would be helpful in daytime hours as well.
Do the right thing and let women have the option not to have to put up with creepy male drivers and making themselves more at risk. There is NOTHING more vulnerable than being in the backseat of a car at all hours of the day or night with a man at the wheel. I don’t care how well you say you screen them. You know the inherent dangers of this situation.
I would like a reply that someone has read this. I also plan to start a public campaign on social media about this issue.
I am or was an Uber driver Thursday before memorial Day I reported by a rider that I was under the influence of alcohol while driving which is totally not true so over terminated me because of what a passenger said they said they investigated it I don’t know how they’re investigation works but if I want to investigate somebody I’m going to make them do a drug test alcohol test or whatever the case may be I’m not going to take a person’s word they can say anything and they did and got away with it single parent with two kids thank you Uber for firing me a diamond driver with a 4.97 rating over 12,000 trips work through the whole pandemic brag about Uber to all my friends and family and neighbors and this is what I get now I know this is a shady company
I am a diamond driver. In the Uber instructions it stipulates following the law. i was deactivated for doing so. My car was hit on three separate instances while atI was stopped at a traffic light. I waited for the police (which is the law). Uber deactivated my driver status. I forwarded the police reports to Uber and still can not get reactivated.
I’m currently deactivated even though I’ve given them all the information they asked for. All that happened was a plastic trash can rolled in front of my car while I was on the freeway. It left a minor crack on the bottom of the front bumper. It has been a week and I have not been able to work. Meanwhile my rental car is still charging me. The rental car company took care of everything regarding insurance and replacing the bumper so why is uber holding my account?
It all started in 4151 Lake Worth Rd, Lake Worth, FL 33461 post office branch where I certified my very importing mail with a tracking number plus signature on arrival. The costumer service I receive was ridiculous on one was professional the manager Mark Berger at the store refiews to give me the employee’s name who posted my mail for delivery this is gotta be the wort experience ever. I was very specific with the unknown employee whose they refuse to give his name, I stated “there is a check in this mail he replied paper check I said yes”. From there I don’t know what he did after that and now my mail is missing never reach the destination they started an investigation still couldn’t find it and that was suppose to be delivered on the 23rd of December its January 9th. I am very disappointed an how this is being handle, silly because I said the store manager if this was cash in there you are responsible to pay me my money back he replied no usps is not responsible for the item being in their possession. So how could that be because if I had a friend that lets me hold something and I loss it then therefore I am responsible for it and I would have to pay him rather I want to or not because that his stuff I loss and it was in my possession last. Usps needs to improve on costumer service and start taking responsible for there actions because I told the store manager Mark Berger if “if it wasn’t for my bank telling I can voided the check and get my money back I would have taking usps to court and win so they would have to pay me” he reply’s no no we would still not pay you he stood there in my face and said that to a loyal paying costumer, and when I told him I am going to write a complaint and for him to give the team member who posted my mail name he refuse, he stated “take my name I am the store manager”. I was very disappointed on how this is being handle. It is not fair to me to have to worry about my mail spending numerous amount of dollars for years at the store to get treated as if I’m getting free service. As far as I’m concern usps is responsible for item loss and is required to pay the paying costumer the package they loss because in the court of law if it’s in your possession you are responsible.
In the past two days, someone in France has hacked into my Uber account and taken 4 different rides totaling $200+ using two different cards of mine. I’ve opened a help ticket which appeared to be my only way to contact Uber about this. I am asking them questions about how to get my money back, how did this happen, etc, and all they will give is canned responses saying to “be patient” and that they are “investigating the issue but it’s taking longer than usual”. UNACCEPTABLE! I’m having to go through my bank now to dispute the charges and try to get my money back. I’ve also had to order replacement cards. I called the Uber Emergency number because it was the only phone number I could find posted. The rep that I spoke with was very rude and unhelpful; all he would say is that he is going to file a report in his system and that’s all he can do. I asked to be transferred to a manager, he refused. I asked is there a customer service department with real people I could SPEAK with and he said there isn’t. He told me a copy of the report would be provided to me, but I have not received it. Uber has not offered one bit of help to me in this situation. Even after changing my password and removing all payment methods from my account yesterday, today there were two additional fraudulent charges. All of the fraud charges are coming from someone in France; I live in North Carolina. Uber also kept suggesting that a “family or friend” was using my account – NO THEY ARE NOT. I don’t know anyone in France and have never been there. This has been the most frustrating experience of my life, dealing with a company. I expected much better. Once this is all settled and done, I will be disabling my Uber account and never using it again. This is pathetic.
Forgot phone in car. Driver refused to return the phone. He couldn’t be bothered. None of the Uber help numbers work so that I can reach them. All I can find is a number that begins with 0808. Going to police to report phone stolen since the phone is not returned, driver will not return it, and phone number is bogus. Spent hours trying different methods; no success.
I am currently an UBER EATS Courier on temporary hold because of documentation. I would like to know why Uber requires this as the other delivery platforms does not require this. I do iunderstand that you require this for the ride-share drivers, but I fail to understand why for the UBER EATS drivers. I strictly do UBER EATS ONLY.
Thank You
A Uber driver pulled up to the requested location and left. Picked people up at a different location and dropped them off at a different requested location. I was charged 170$ for 10.1 mile ride. Then when I disputed it they merged my account and deleted the one in question. If your driver picked people up at a different location, how is that my responsibility!! This is robbery
Tried to book a ride with Uber. Error message to the effect that Uber was unable to book my ride. No reason given. Used Uber Help to ask for explanation of problem. No reply. No business from me. Using Lyft instead.
Beyond horrible Uber doesn’t care about their drivers, I could tell you that I was driving for uber for almost 3 years. I became a platinum driver, had great reviews from customers, which I’m going to miss, but one day uber, ask me to take a quick selfie to prove my identity, which I did for 47 times, one day, they just cancelled my application, saying that it wasnt me, the one who’s taking the picture, so I call back and ask them why they suspended my account? If it was me, the person that answer The phone said, well, you look different, without makeup, besides this being so humiliated, this is very ungrateful, you put all your effort to give the best you put miles on your own personal car, damages, go in your car at the end of the day, you get no benefits, not even a thank you for being a good driver. All I gotta say is Uber, you are so ungrateful, you owe your drivers so much, this is the reason why you guys are what you are because of us because of all of us drivers, and this is why, a lot of customers complain, because you let go the good drivers for more the most stupid reasons..
This just happened to me December 11,2019. I was told it has been escalated because they can tell it’s me it’s just that I took the picture too close to my face “this time”. I call back to f/u and surprise surprise theres no record of me calling, the ticket that was created to escalate the issues to there ADVANCED TEAM was never filed.. I’ve been waiting for almost a week. Top driver, great reviews, went gold in just a short period of time.. I’ve been told several times that my acct would be reactivated and all I’m getting is the run around. The money that I’ve earned is being held in the app until next week (Mon) when I let it be known that I had a deadline to meet by Friday (today). Spent an 1hr and a half on the phone,,, waited 45min for a supervisor who tells me the same story and stated that he will put in a ticket to escalate it to another team and I should hear back in 2hrs.. I asked how I can avoid this problem in the future…….Supervisors advice was to make sure I take clear pictures in a well lit area and make sure my shoulders are visible so this won’t happen again.. I suggested if the automated system has an issue identifying a rider the acct should be automatically sent to a live rep to review and not just allow the system to disable our accounts and put us out of work for days on end with no resolution in sight… All that hard work to build my profile….. just went down the drain for nothing…
Update: even though my identity/photo was confirmed by several different reps. I was just in formed the the decision is final even though I’ve done nothing wrong and never violated any policy and procedures.. But was thanked for being a good-driver partner.. Could this be happening due to all the changes coming in 2020?!?!
I ordered a lift for my brother to go from Niagara Falls to Erie pa last night and the driver was very ignorant to my brother telling him that because it was such a late trip that his wife was kicking him out and because of that he wanted 80 cash from him and kept yelling at him thru out the drive so if you ever get a guy named Ali who drives a white Toyota Prius decline the ride worst company out there
The driver cancelled this ride! I was located at 4531 Baltimore Ave. He was at 45th and Chester. I walked up and down the block to find him. I was in a cast and boot as well. Then after he cancelled he drove right past me. HE WAS AT THE WRONG PLACE. I SHOULDN’T HAVE TO CHASE UBER WHEN I’M CHOOSING CURBSIDE SERVICE. I WOULD LIKE MY MONEY BACK PLEASE. However, Anna the next driver picked me up even though your app had me to meet her at a Street that was 3 blocks away. I really should be asking for compensation for the aggravation of having to read and respond to this email charging me money. Uber used to be a service of courtesy. Now you have a bunch of disgruntled taxi drivers who have no patience, can’t understand simple directions and want to get paid for services not rendered. I’ve had this happen to me several times over and enough is enough. As a driver for Uber ( until my cast) it was a simple courtesy to call a rider to pinpoint their exact location. It cost nothing to be thoughtful and kind just like Anna. #86Uber
I have been an Uber Driver since January 2019. On a few occasions, I have had to contact Uber Support via the Uber App, which often sends a response via e-mail also. Here is my experience:
On the whole, the Support Staff is great and are very helpful. However, this week, I have been having very bad experiences.
First my Uber Driver Status was suspended. I was allowed on to deliver Uber Eats. As per the explicit request in their e-mail, I followed up the asking for the specifics. I received a very ambiguous response, and a request to contact them if I wanted further help. I did that. More ambiguous responses. After going through this exercise, I got an e-mail saying that the decision to suspend me was final, and still requesting me that I contact them for any further assistance. I asked how I can appeal that decision to suspend me.
Within seconds, I receive an e-mail from another Support Member that I am suspended from delivering on Uber Eats because of low rating given to me from restaurants and customers. I had made just five deliveries last evening. Every time, the restaurant owners and their customers were joyous to see me. Many customers even gave me handsome tips, sometime twice the total amount Uber charged them. So, I opened the Uber Eats App and took a look at how the customers had rated my performance on Uber Eats. The five out of Five had given my service Thumps Up. That is 100% positive. I do not know how or why the Uber Support Employee wrote me saying I was suspended from Uber Eats also.
I am thinking that my intention to appeal against my suspension from Uber Driver might have something to do with that.
My experience with the Uber Support Staff this week has left me with more than very serious doubts about their honesty, integrity and transparency.
If the Under Management is interested in knowing the details, I will be more than happy to give them a full briefing.
My husband drives for Uber eats this company you do not make any money this is not how it is advertised. the pay scale should be much better as you drive around waiting and using gas.
my phone died and I got a new one and when I send up again all I get is number already in use, I have over $70 in uber cash on it that I can’t get to and $50 on my new phone I can’t use cause it/ you have it set-up on my old phone I can’t use. my phone number is 310.714.XXXX this is a problem so I like your service.
I’m a Uber driver in Yuma , Arizona I did not get paid today.i was contacted by Uber to visit green light hub in person because someone tried to access my Uber account. I live 200 miles from the nearest office. It’s very disappointing to me. Will I be compensated for my trip still waiting for an answer
I really don’t know if they have any intelligent people working answering the emails. Or they just don’t care. I have been trying to resolve an issue but no one reads the entire message to see what the problem is.
I have been trying for SEVEN days to have my menu on Uber Eats updated. I have been an Uber Eats restaurant partner for over a year and have had no problems. I have emailed & called repeatedly to no avail. Could someone in management please call me? Lea Sanders 770-474-XXXX
Really unprofessional drivers. Once confirming and accepting the hire and the abandoned the customer after keep him waiting for the taxi. Customers have to find alternatives then and getting delayed.
Never expect these types of irresponsible drivers from Uber as Global network.
Had this bad experience several times.
I started driving for Uber on September 3rd. Everything was fine until September 20th when I got locked out of my driver app for a “fraudulent & suspicious” document AKA my Ohio Vehicle Registration which expires on October 17…27 days away! I have called the Uber Driver Support line 7 times (at 22+ min per call…you do the math) only to be told the same things 7 times…the same exact phrases 7 times (nice script Uber) and still no resolve. Did I mention that this office is in the Philippines??? I’ve about lost my mind with all of this. Ever seen Groundhogs Day??? I’m driving in the USA…with a non expired legal document & being told “this is in review & will be resolved within 2 hours”…this same LEGAL DOCUMENT has been used driving people for 17 days & now is an issue. Call #3 I asked for a manager & was told there wasn’t one. Call #4 I got a manager who if we were face to face to face I’d have punched in the mouth for being so rude. Bottom line…their driver service is as much of a joke as everyone complaining for the patrons. In the State of Ohio in the United States of America I don’t have to renew this until 10/17/19…so now I’m unable to drive & no one over there is competent enough to assist. When you call Uber corporate in California, USA…you are directed back to the crap overseas. I’ll just stick to driving Lyft AND riding Lyft because this is a joke.
Thanks & consider this my resignation.
I left urgent documents in an Uber car , called immediately , no response now over 30 hours
How the hell do you get a hold of someone for lost items
Poor support / customer service !!!!!!
So today was my FIRST AND LAST TIME using Uber! Driver number one called me and told me was lost, shortly after I tried to reach out to him , he sent me to voicemail, then he cancelled my trip. Making me and hour late to work. I in return am charged a cancellation fee?????? WTF????? Im sorry you cancelled my trip , charged me a cancellation fee, and stilllllllll charged me for the trip??? IM CONFUSED IS THIS THE TYPE BULL$HYTT UBER IS DOING TO ITS CUSTOMERS ??? I have tried to contact them, you cant reach anyone, the phone just rings and rings. This is absolutely horrible and unacceptable . I WAS CHARGED $46.54 FOR A TRIP THAT WAS $18.16 . Refund??? WILL NEVER USE THIS COMPANY AGAIN !
I will never use Huber again in life,I’m going to lyft
Hi my name is Jayson and I work Uber Eats and they froze my Fast Pay and I’m in Portland Oregon stranded I made money working and all I get when I call is Not so good English and I want to seek Legal Counsel they will not pay me for my work I’m soooo F****** Done can’t get my money so thank you Uber for making me Stranded and foodless CEO OF UBER I HOPE YOU SLEEP WELL TONIGHT CAUSE IM NOT THANK YOU VERY MUCH I Will seek Legal Counsel in this. Uber is the worse company to work for.
Hi Support Staff:
Every time I order a ride, it show some street with an address of Zeid Ben Harethah Street 8, Amman, Jordan.
Every time I order a ride, it show Zeid Ben Harethah Street 8 as the address, and it does not Al Imam Malek Street 48, Amman. The Al Imam Malek Street 48 is where I am located.
Is this the ride was cancelled by the driver at 10:42 am by Ford O Max. Did he go to the Zeid Ben Harethah Street 8 address that I think the Russian Cultural Center is located on?
That cancellation caused me to be late for my 11:00 am appoint at Shang Hai.
The second driver you sent me came to Al Imam Malek Street 48.
Best Regards,
Patrick
Hi,
You all have charged me twice, and I need a refund. I am not using your company anymore due to this. I have sent 3 e-mails and no response. Please give me a call at 770-875-XXXX. This is ridiculous that you cannot call anyone. I will let anyone know not to use this company, because you cannot contact anyone if something happens. Thanks.
WHY IS THERE NO WORKING EMAIL OR TELEPHONE NUMBER TO GET A HOLD OF. MY BOSS HAD WRONG CHARGES ON HIS ACCOUNT AND THERE IS NO ONE TO SPEAK TO YOU MORGAN STANLEY SHOULD DROP YOU GUYS
GOOD DAY UBER
I HAVE BEEN HAVING SOME PROBLEMS WITH MY APP AND
I WAS WONDERING IF YOU GUYS CAN HELP ME OUT, IF YOU
WOULD BE SO KIND TO SEND ME A LINK FOR THE APP?
THANK YOU
BEST REGARDS
I just got scammed from a so call uber call.. it seems like uber ‘s data bass has been compromised. who ever called me had an uber number. they tell you that your account is suspended and that you must go through the verification process to get back on line to work. they had all information on my account. it seemed real then they asked me for my bank user name and password. the first name was Christopher Adam id # 0684 fake they gave me a phone number of 1-800569-5689. they claimed they were from the fraud dept. then his supervisor came on Jonathan kemp so he says. the first number was 848-2934062 a Poughkeepsie NY number then they start sending text messages as your bank. keep an eye on your bank. this person named roneil telephone number 914-979-4068 this number is on Stratton street in Yonkers NY. tried attaching his number to my zelle bank and tried to withdraw 1600.00 from my account. thank god my bank stopped them and shut down the account as fraud. the 914-979-4068 is a real number I called and asked if this was roneil and he said yes. they also opened a quick pay account and withdrew 90.00 from me. uber is so slow I can not log on because they changed the phone number 424-332-8784 I found out. now uber has me locked out of my account because I called them about this and they are sending me e mails to re set my pass word. I can not even do that. how dumb is this company. will some one from coporate and who has a brain in there head get in touch with me by phone. you are the most unfriendly company ever
I wish there was a way I could have Uber bring my vehicle back to my house with me. I hate paying traffic fines and trying to make time the next day to go and get my vehicle let alone the expense.
Getting through to Uber for any reasons is IMPOSSIBLE! I am trying to cancel my account. I would like for someone to contact me asap. ALL the numbers listed for Uber anywhere are either not valid or you leave a message not knowing who you are calling. there is no email or direct contact with any kind of customer service. Please contact me.
Uber Eats as fairly OK until 6/25/19 @ around 18:00. My food was delivered tasteless and seemed as if it was left under a warming light. The shake was melted. Uber tried to say all I wanted was a refund and free food. They kept insinuating this horrible lie and didn’t care about the hours old food that should’ve been trashed. I want my bank card immediately removed and I will NEVER SEND A DRIVER FOR ANYTHING NOR CATCH A RIDE! They’ve messed over people worldwide. You WILL GO OUT OF BUSINESS.
Haven’t been able to contact UBER as to my vehicle inspection report. I have attempted to send the report 20 to 30 times using Uber app. Also I’ve attempted to contact UBER by phone to have them check and see if they received my mail with my inspection report which was sent to customer service. As of June 15, 2019 to today June 24, 2019 I have not received any communication from UBER. Communication between employees and customers service\management iwhich critical for the success of our company as a driver it seems if I were to have a major question to Uber, I would have no way to contact the very company which I work for and help support. Please contact me at your earliest convenience so I may know that my vehicle inspection report has been received by Customerservice through the mail. My expiration date for the vehicle inspection date is June 26, 2019.
Not only is Uber being investigated by the IRS. They are now being investigated for discrimination against people with disabilities under the Americans with Disabilities Act. I filed a complaint with the ADA about how I was treated by Uber. I was recently told that I no longer have access to their delivery services. They used the excuse that my efficiency rating was too low. It was 82. They claim that it has to be at least an 85. I have tried to notify Uber on several occasions through their App and personal visits to their local office that I am considered 100% disabled because I have Tourettes Syndrome, OCD, and PTSD from my military service. I never got any type of response whenever I tried to tell them that my Tourettes was causing people to reject me. The only response I ever got when ever I tried to inform them through their Twitter site was “We are taking at look at this issue and we will get back to you.” That was the total response I got.
Uber is holding hostage $185.00 of my gift certificate from my daughter. I used it twice about a month and half ago for $15.00, then it refused to book any more rides. I have gift certificate. My daughter has confirmation. I contacted Uber about this many many times. They have refused to refund the money. 3 times they gave me different instructions to follow. I did so. Now they refuse to acknowledge any of my requests for help. I just called the number given above for the corporate office. I do not have high hopes for a response. This is stealing, plain and simple. I am notifying the newspaper, going to write it up in facebook and do whatever else I can do to publicize this stealing, this total lack of accountability.
I ordered a meal from Uber and the time for arrival kept getting pushed back further and further. I called Uber customer service to see what they can do because it was getting so late, the first person to help me said there is nothing he can do I just need to wait for my order to arrive as it is in process. I asked to speak with a supervisor and while on hold my order was cancelled. I was then transferred about ten minutes later, to a man named Christian he said he was located in the Philippines call center but said he could not provide me with a employer ID. I explained to Christian how frustrated I was as I placed my order and have been waiting and how my order is cancelled. He said there is nothing he can do about it because on his end it is not showing as cancelled, I explained that I have an alert on my phone and i would be happy to email it to him and need to be provided with a refund. He literally told me he can not provide me with a refund because the restaurant already prepared the food and it is not fair to the restaurant to not be paid as they have already made the meal. I said so the restaurant needs to be compensated, Uber fails to deliver the meal and I don’t receive anything and yet I am expected to pay for this? And he said yes ma’am it’s not fair to the restaurant. I really don’t understand how this company believes the customers should be treated as we are rerouted to this horrible call center that tells us everyone deserves to be paid and receive what they need at the cost of the customer. I need a refund and I need to be in contact with someone who can help me with this issue.
Absolutely horrible customer service, inwhich I have been a loyal customer for over a year with Uber and UberEats…placed a lunch order from Scholtskys on 5/27 at 12pm, order was picked up by driver Simon at 12:25pm, my home is 10 miles from restaurant, 12:35pm update was that my order was 20 mins out… then 25 mins…how in the world is this possible…. I looked on the map the driver was traveling in the wrong direction to my home…I called C/S with UE and they were horrible… didnt care of the driver was in the wrong direction of my home… they tried to call the driver, well no answer probably due to that the driver Simon was not the actual person that delivered my food 1 hour and 10 mins later… it was a female… My food was cold, could not be eaten…. unacceptable customer service… just said, oh well there is nothing we can do. Your driver did not have a clue how to use a map, you could not get intouch with YOUR driver… your DRIVER was MIA… driving around town with food in there car for over an hour….UNACCEPTABLE..
Will be ditching UBER and dealing with DOOR DASH and LYFT… customer service is not to be treating the customers that pay their paychecks with disrespect.
Dear Sir/Madam,
I’m Ramesh Kumar (Uber driver partner; registered mobile no +94 785777083) from Colombo, Sri Lanka. I have a problem with my fair calculations. Here in Sri Lanka for UberZip hires pay Rs .40 per km, last Friday I had some rides below Rs. 40, I asked them several times from the Colombo Office, how u all calculaing Zip hires? I didn’t understand their calculations.
For an example: Last Friday 10.05.2019 ride;
Rs279.38 / 7.79km = Rs35.86 (this is lesser than UberZip pay)
So, I had three rides like this, if u all want I can submit screen shots of statements.
Please let me know the feedback.
Kind Regards
Ramesh Kumar (UberDriver Partner)
From Sri Lanka.
I want to ask for IT Managers in the Uber Company, who is it ??
and who is the business manager of the uber company ??
and IT vendors in which uber company ??
if anyone knows it please answer because of my college assignments
after reading much about the incident in Columbia SC and using uber on several occasions, I wish uber would use a bigger, brighter decal to identify the uber vehicle.
I almost got into the wrong veh many times in the city with my daughter and it was during day light. This MUST be an eye-opener for your company. What happened to that young girl is an understandable mistake.
“YOU’VE GOT TO BE KIDDING”
About 1 hour ago I attempted to order from a local restaurant that said they use uber eats.
I went online and set up an account but this is what I found which is why I WILL NOT BE USING UBER EATS AT ALL!
1. Website states it charges 15% fee for orders under $10; my order was $18.95 yet a fee was added and I could not remove it.
2. Attempting to find customer service was A COMPLETE WASTE OF MY TIME!. The customer service number on the site has 1 digit missing – WHICH IS APPARANTELY DONE ON PURPOSE!
3. After researching and finding two more numbers; 1 said it was not a working number; the other one only had information on some sort of “safety issues”.
4. Upon find the corporate office number in San Francisco it appears they don’t answer the phone.
Key Takeway: Most of the new things stemming out of our current technology will never make it past 1st base, so to speak. These SCAM, HACK AND FLY BY NIGHT operations such as UBER. They only thing that they MAY HAVE going for them is they want to be dependent on the current technology generation which is made up of socially engineered, manipulated, spineless, balless, pathethic individuals that cannot think for themselves. They are too wrapped up in WHINNING ABOUT THEIR RIGHTS rather than just making a life.
I recently moved to a new city and used Uber a couple of times. Just last week, I ordered an Uber and the driver never showed up so I canceled, but Uber charged me $5.09 to cancel; what choice did I have the driver was a flake.
Yes, I emailed Uber multiple times and all they could say in their response was, we gave you the credit, which they never did.
Thanks Uber, because you steal people’s money, I bought a Metro pass and the heck with you!!
Uber is full of thieves, we ordered 66.22 in food and the driver didn’t even show up to our address she said she was and then she canceled our order and now Uber ifs saying we are at fault and will not be receiving a refund and this is after we have snapshots of our conversation their driver all they do I make excuses to rip people off and I will never use them again f**k you UBER
Uber has worst customer support in the world, I don’t think anyone can argue that.
My son was involved in a car accident with a person working for as an uber driver. She was at fault for the accident and now her insurance company is refusing to pay for my son damages. She could have kill my son and I truly don’t understand how your company will allow someone to work for your company that doesn’t have the appropriate coverage. I am in the process of contacting a lawyer since my son in emotionally stress and sick to death that now he would have to pay for his car damages. I would like for someone for corporate to call me or contact me by email. Thank you in an advance for your assistance.
Uber,
You clearly like taking money from people’s accounts. You charged me multiple times on January 14 & 22. Your policy on authorization holds didn’t apply to me because I was a active member. I will seek legal counsel for these charges.
Thurston
I was just charged double my rate. Should have been $27. Was charged $60. Driver intentionally took a different route so he could get more money. Emailed support and they did nothing. Uber stocks are going down. Use lyft. They don’t use this practice. Or back to taxis.
Wow, no way to contact Uber and they don’t answer their own corporate main phone number. I was FRAUDULENTLY charged a fee by a driver I never met nor used, who has a 1.9 rating and Uber provides no way to deal with this. I guess I’ll be burying Uber on social media. Crap company. Shouldn’t be a surprise considering the horrible reputation of the dirtbag CEO Travis Kalanick.
Thomas – I too have been unable to get a working phone number for Uber in SFrancisco – they are all shown as disconnected. I am trying to resolve my account being hijacked so it took me half an hour to CANCEL my Uber account and I will not re renewing. I had a Gift Card that I used both ways Sat night a week ago and they charged one of my credit cards on file and then deducted the charges from the Gift Card as well. This is the first real problem I’ve had with them but it was my first and last. I’m moving to Lyft
Thanks for letting us know the number had been changed. We have updated the site with the correct number
HI IM TRYING TO REACH UBER CORP ABOUT A PROMOTION DEAL ON OIL CHANGES TIRE ROTATIONS PLEASE CONTACT ME AT 985-662-XXXX ASK FOR JANNA THANK YOU
It seems impossible to get a human being from Uber to help solve problems. My entire family is currently locked out of Uber, and my efforts to resolve the issue end with robotic replies to text, email, Twitter, or Facebook messages. This is my last try. Somebody please help me resolve this issue. If you can’t resolve this issue (about $80 charge), I will take the hundreds of dollars my family spends annually elsewhere.
Don’t bother calling corporate office. They will not answer. These Uber company people are a class act. My next step will be with my lawyer (business)…
i am with the person on that this a major class action lawsuit all in favor please feel free to contact me at janessadiamond1215@ gmail.com F**** this company ive been getting screwed left and right by them and ive had it!!!!!!!!!!!!!!!! one way or another you are gonna pay uber for all the chaos in all these people(s) and my situations!!!!!!!!!!!!!!!!!!!!
I been driving for Uber for over three years an I was deactivated because some one lied an said u was under the influence,now over the years this has happen to me about 4 times,I don’t do drugs an I never did drugs in my life an I don’t drink alcohol,they won’t turn my app back on an I can’t even defend myself,I quit my job at chevron oil refinery to work full time for Uber an they treat the drivers like mess.i want to no is there anything I can do are can I sue uber for firing me for no reason r proof.
I have been trying to straighten out the problem of possible fraud that was detected by my bank. I have been corresponding via the website text option. This has been going on for days. They repeat messages that they previously sent and absolutely nothing is getting accomplished. My family member not able to use the service. If they’re not able to use a service Uber is not making any money from me. you would think somebody with some intelligence would try to fix this situation!
Is anybody listening?????
Bad App…meant to mislead people and get maximum prices. I had no vehicle choice. App knew I was going
to Train Station, only offered Executive Vehicle at 3 x the usual fare. Offered adjustment which was NOT done.
Sure I was targeted as in need of Tim’s sensitive ride.
Corrupt policy. Customer service was pathetic. Everyone
with the condescending line “sorry about your experience “
How about a $50 refund which is appropriate.
Uber claims they can’t be reached by phone because the phone calls aren’ t audibly clear. Really. That’s not the situation with Amazon, Wayfair, Walmart, Target, Overstock…etc
Asked for STANDARD car to go to train station and only
offered an huge upgrade SUV. Price usually $34, this vehicle $87.00. Message an adjustment would be made.
Instead, I was charged the crazy high rate, and told to call earlier next time.
Never given options
Never offered a standard car
Never could reach customer service in timely fashion
Never given price adjustment
The driver had his own Transportation Business
Crooked policies, fraudulent practice, and I was a victim.
My birthday is July 24th. I have sent in a copy of my DL renewal FOUR times and it keeps coming back rejected. It is clear to read and issued from the State of Texas. Please assist.
James Hamilton
jamesthehamilton@ gmail.com
210-291-XXXXX
Uber two years Fort Myers/ Cape Coral Fl 4.93 1611 0 cancel
Ford -because of the airbags recall—stopped the use of my car -they gave me through enterprise rental a loaner at no charge. The 2017 Nissan Ultima car is lisensed and covered by my car insurance. Just not listed on my policy because its a rental. Enterprise does not give you the registration just a self insurance card. I have been trying online to get this car on my app and asked for assistance from customer assistance (in Columbia) She could only say (X5) I can’nt rent a car from Uber in Fort myers. I asked for her supervisor and was told he could not be bothered and to call back because he would not return my call. I can not be the only person in this position.
I called an Uber driver to drive from Casper, Wyoming
To Denver international airport. I asked the driver how much and she said it was on my Uber website. I got into the car thinking it would be $200.00. I asked her again when I couldn’t find it on my Uber site. She said she did not know. Now, that I’m at my destination my bill comes up to $596.00!!!!! Are you kidding??? I would never have taken an Uber if I knew it was going to cost me so much!!! This is robbery. Yes, it was a long drive but seriously half of my paycheck…??? Thanks for your last ride Uber!!’
For business purposes, I set-up an Uber account and added my company cc information yesterday. Today I received a call from the Fraud Department, at the bank for our company credit card. My card was compromised after I set-up my Uber account. Someone used it and decided to go on a shopping spree. Needless to say, I’m going to delete my Uber account because your employees are not trust worthy.
UBER IS HORRIBLE AND SHOULD BE BAN FROM ATLANTA, GA. THE DRIVER ARE UNDER PAID INSTEAD OF US BEING FOR TWO RIDERS THEY INCREASE THEIR SERVICE FEE AND END UP GET MORE THAN THE DRIVER. HOW IS THIS POSSIBLE?
I HAD A POOL RIDE WITH 2 PEOPLE 1 PERSON WENT 40 MILES AND THE OTHER ONE WENT 34 MILES. I SHOULD HAVE RECEIVED AT LEAST 23.00 PER RIDER AFTER UBER GETS THEIR MONEY BUT INSTEAD I WAS ONLY PAID 26.19 AND UBER RECEIVED 50.00. HOW IS IT POSSIBLE THEY RECEIVED MORE THAN I DID. I AM EXTREMELY PISSED AND CONFUSED. I HONESTLY THINK UBER SHOULD BE BANNED IN ATLANTA,GA. I THINK THE DRIVERS SHOULD COME TOGETHER AND NOT DRIVE ALL OVER THE WORLD WHERE UBER IS FOR A WHOLE WEEK. UNTIL THEY REALIZE THEY CAN NOT KEEP CHEATING US.
I AGREE WITH YOU 1000%
rspornitz@ gmail.com
Well hey they are saying I causing fraudulent food deliveries after I discovered that my tips are missing more and more!
Hi:
Please Answer the following questions:
#1: I seek to work with Uber under my company called “Global Resource Management LLC.” Can i do that?
#2: I want to Deliver “FOOD” under “Uber Eats” in the Seattle, WA area for now.
Can you let me?
#3: I just bought a 2014 Kia Forte, is that Okay?
#4: What Type of “Cell Phone” Do I need to have to Deliver Food under your “Uber Eats” Program?
#5: Are Walmart Phones Okay?
#6: I can “NOT” access my existing account i have with you over the internet, because i lost the Password and each time i request for another password, your computer does “NOT” send “ANYTHING” to my Email Address at: “Hope4all@Pacific-Ocean.com. What Can you Do?
Please Phone me at my existing location in California at: 661-948-5161. I plan to move to Seattle, WA to start working with your company as soon as i get the info to do the work from your company.
Sincerely
Robert C Woolfork III
reneedenea@ yahoo.com
Had a accident with Uber Dori we. TheirI don’t policy was canceled no Uber please please call me or please text me to discuss damages and compensation
When I reach the #one spot in the airport queue my app freezes and all I can do is to watch other cars pick up riders. E-mails to support have not been answers other then ” we know there is a problem as it been reported by other drivers as well. But it is an automated system and there is little that can be done about.” In other words–suck it up and deal with it. There is no way to reach a live person for a one on one talk. Would be nice to talk to a
I made s mistake I rated driver Juan who picked at White plans in westchester. I gave him one star it should be 5 stars. Sorry I made a mistake please correct his rating to 5 stars thanks jeff 954 551 XXXXX
I’ve had the worst experience with Uber support in the last 9 days. I was receiving promotions for the ATL area but I actually drive in Augusta so I thought I needed to change my City. The agent that I spoke with when I called did not check the City that I was registered to drive in (which was already Augusta). I had the hardest time getting my account active again. It took me 9 days and I lost a lot of money. I called support repeatedly only to speak with agents who had no idea what they were doing. Finally, on Monday morning, I called again and spoke with an agent who helped me to get my account active. I even waited for hours over the weekend to speak with a supervisor (Abner) who acted like he could care less about the fact that I could not make any money to support myself and my family. From this experience I feel that Uber is not concerned about their drivers and is only concerned about the riders who pay them.
Hello Uber, Let me start off by saying trying to contact you via email/phone numbers provided (415)986-2106 or (415)986-2104 are a joke no one answers the phone or the automated service just hangs up on you. I’m trying to get in contact with a corporate employee that knows what they are doing and can speak ENGLISH. I’ve been having charges credit card from Uber. I would like this addressed ASAP. Charges to peoples accounts without their knowledge is theft which last time I checked was a misdemeanor, Is this how UBER does business.. PLEASE CONTACT VIA EMAIL J.RLuisi@ hotmail.com Todays date is March,17,2018 I would expect a response by no later then March, 23, 2018. Thank you
nekishia.n.brown@ gmail.com
Did u get in contact with Uber corporate I’m trying to get someone too
they better call me, asap, my uber card was stolen, if i dont get a call asap, i,ll go there and kick thier F door down
I need someone from corporate to contact me quickly. I have submitted 3 separate instant pays, not a single one has been deposited to my account. Customer service is a joke, and barely speak fluent English.
I used someone’s uber app and now that person is using my credit card number for uber for his rides need help to stop him from using my card please help if you can give me a call at your earliest convenience thank you 507 481 XXXXX it’s making my bank account negative and if something doesn’t get fixed I will never use Uber again thank you I think your drivers should use ID in order to use credit cards that way this doesn’t happen ever again
Sincerely Aaron Bell Richard
cbryanward@ gmail.com. I have an idea to increase Uber’s appeal. Start a service called a Uber Senior. There are many older folks who don’t drive but need transportation, and can’t or won’t use a smartphone with the app. Uber Senior could use a phone call to summon a car with a follow up call to provide time of arrival. The aging population and their transportation requirements are a market that is ready to be served by a company like a Uber.
Ninerem@ yahoo.com old people can not use the app any more. Too hard for them. Don’t trust it either.
Reading the comments I see plenty of drivers have experienced issues with their payouts and not receiving adequate support from Customer Support. It sounds like a class action case in my opinion. You all should be ashamed of yourselves and the way you are handling business
I would join any lawsuit.
I would definitely join. My car still has not been fixed from a fender bender that happened in December and I’ve had issues with my profile all weekend on one a really busy weekend. Uber does not care about their drivers. Customer service really is a JOKE – half of them don’t speak English and have no idea what they are doing. I finally got an agent on the phone who knew what I needed and was more than happy to help after being on the phone with them for the last 6 days for hours.
I AGREE WITH YOU! They do not care about their drivers
I agree I would love to join in a law suit I’m in Portland Oregon and I live 241 miles away and they froze my money and I’m stranded no Gas No food and they can’t do nothing for 4 days
Attempted to transfer funds to my bank accoung Instant Pay -Failed
Uber Account balance shown as 0.00
I forgot I’d gotten a new debit card_
went through vault.uber to make account changes
update as instructed with the UBER CODE sent to my phone
Subsequently got email saying suspiceous activity on acct
Called Uber support -told afterward nothing they can do to expedite the situation
Told funds would transfer to bank account in 24-72hrs after 1st saying will xfer with next weekly xfer
Then also said due to protocol account would have froze funds regardless with account update ( was not sure/didnt want to xfer to supervisor & told me they don’t give out Corporate Address due to safety – I really just wanted address to sent formal complaint)
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Uber does not give driver adequate prenotification before instructing them to make account updates -when it’s their intent to freeze the account for 24-72 hr for validation , even after they sent an uber pass code to my phone to do the update (holding funds, harboring interest, unjustly enriched, charging instapay fee, does not give driver the ample opportunity to make viable decisions before moving forward with an update) Insta pay means -immediate **when fairs are wrong , ?manual fee adjustments can be made?
I called uber phone support and this is the problem Im having . I told them my issue and I did not get any answers . when I asked to speak with some one else . she argued with me for 30 minutes so I called back so I could speak to some one else and again I find myself in another argument when all I want is my issue solved
I’m a driver who was wrongfully deactivated. My rating is a 4.87. 100%acceptance rate and zero cancellations. My customer compliments are excellent. Please look at my profile and reactivate me
They’ve deactivated me now too
I have numerous charges to my account for rides that were never requested. In the first case Uber responded that my account was credited and in fact was charged again for the same amount.
Your web site is useless.
I want a human being to contact me to rectify this or my cancelling and signing up for Lyft will be the next step.
I enjoyed working for uber eats but everytime i cashout on instant pay my money comes up short and they to seem like no one can help me with this Do not if some one is stealing money out of my account keep senting emails but still no one is helping me .Go Bank tell me to call uber .Uber tells me to call Go Bank my trust is growing thin with Go bank Something hads to be done about handleing money
I have a issue n no one is content me back
Hi Uber,
I am a frequent user of Uber taxi’s in the London area & was so disappointed when I heard you didn’t get your licence renewed. I am amazed you didn’t as your such a reliable service & have never had any complaints with your service or any of the drivers.
To that end I am writing to you to see if I could help with this situation, I am an assessor that works for a successful company who deliver numerous apprenticeships & qualifications including Taxi & Private Hire which includes Customer Services. This could in the future assist in helping you with renewing your licence in the London area by having all your drivers qualified with this qualification. Plus it will be an investment for your drivers as they will also receive a qualification for the excellent work they do. If you would like any further information about this or discuss it further, please do not hesitate to email back on the above email address.
Regards
Tim Madden
Hi Uber,
I would like to contact uber accounts receivable for a summary of my 2016 rides for tax purposes.
I cannot get through on any number provided.
I cannot sign on with my email address
Please have accounts receivable call me at 347-302-XXXXX Karen LoPresti
Your Ubereats is a lousy service your website is horrid and your customer service is the worst I have ever dealt with. No wonder your car service was run out of Vegas if it operates like the eats side. I am still not sure it is not a set up seems fishy that as soon as I put in my payment information it locks my account and accesses my checking account with the verification of $1. I find out there is anything funny with my account and that $1 does not go back in and there will be large problems. I expect this crap from foreign companies but as a US company you should be ashamed. You people are lousy in business and you need new website developers because they obviously have no idea how to maintain a site
You need to strengthen the contact between wherever billing is and the drivers. I cannot count the amount of times I have had billing problems. I have been charged cancellation fees for trips the driver cancels, I was charged a cancellation charge for an Uber Pool trip I cancelled in ample time, i was charged a wait charge when the driver got lost, etc. While I was refunded this should not have happened. When I was refunded the wait charge when the driver got lost I was told it was “as a courtesy”. How does Uber figure they have the right to charge when I was the one doing the waiting?
I want to know why your company thinks it is ok to pick up a 14 and 15 year old at midnight? They can’t say they were not aware of the age or that something was going on when they are instructed to meet at the road instead of a house. And because your company doesn’t check to see if they are minors, I just think you should know that these children were dropped off at gang members house and was forced to do thing that should never have happened. This all could have been avoided with a quick ID check. Now I get to pick up the pieces. Thanks uber.
I would like to write this letter to draw Uber Corporate Headquarters attention on how Uber is treating their partners in Hong Kong. I was worked with Uber for almost 2 years. I found that the way of UBER HK to treat their partners was terribly bad.
For example, one time when the rider thrown all the rubbish in the car and I tried to claim for the cleaning fee. UBER HK required me a lot but as you may know the cleaning service company is always small company and work independently. Even I sent all the related materials to UBER but I cannot get any reply since June.
Also, I want to draw serious attention to management team in UBER corporate that there are many activities organised by UBER HK as some dinner gathering, BBQ event, etc but once i got the message and I immediate call for registration. (not more than 5 mins) The staff of UBER HK claimed that the event was full. This is really ridiculous and I hope the management of UBER looks into this serious problems.
I have been trying to reach UBER in follow up of a complaint from 3 weeks ago. And yet had response. Please call me at 724-253-XXXXX
I want to know what is going on with my instant pay and why I can’t get my money from the last 2 weeks.
I would like to start off by saying what a wonderful idea that you have started.
If I can try to explain my frustration as a driver, I started with Uber in Toronto Ontario about four months ago and have done over one thousand trips to date. I am licensed in the city of Toronto,then Toronto office applied and got me licensed for Hamilton Ontario and then a little while later, the Twin cities of Kitchener-Waterloo Ontario. Everything was fine until a few days ago I bought a NEW CAR 2017 from the dealership. I made all the changes online in my profile with the exception of the safety certificate which I substituted with the bill of sale. However, I was told the safety certificate would be required nonetheless. I had to drive all the way to the Mississauga Ontario where I was informed that I had to produce a Safety certificate – which I then did. (THIS IS A TOTALLY RIDICULOUS REQUIREMENT FOR A NEW CAR.) Since changing cars, I found out I am only licensed in Toronto Ontario. WHY??? None of my qualifications, etc. have changed – only a new car. I can’t seem to get a straight answer as to how I get those other licenses back. Any help with this matter would be appreciated. This has been very frustrating as with any communication with your Toronto office. Thank you for looking into this.
I have a great idea about uber drivers ,its very talented idea can you please contact me if possible ..my idea is beneficial for the future of uber…
I have a Korean student from university of riverside car she left her phone in the uber car the driver named scott told her he sent her phone to san Francisco to the center how can she get her phone back she has important messages in it she needs her phone promptly it has been since august 5th she has not received her phone back the driver should have kept it for her
Hello I’m a musian nationally known for playing drums with the singing group the Ojays six yrs.and I played drums on the song play another slow jam by the group midnight star written by Babyface(Kenny Edmonds ). I’ve traveled the world . playing in a lot of arenas.these days I’m doing a lot of music production getting songs played in different situations .movies reality shows sport shows suspense thrillers .my reason for reaching out Uber is because I wrote a song for Uber. And know the people of Uber town will enjoy this music from me can someone call me or text me so I can forward this song to the right person . thank you.
I left my iPad in my Uber driver’s car last night about 5:35 pm. I have sent 3 messages and I have NOT received any notice fromy driver! This is a mess!!
Please do something!
Joy Johnson
A driver charged me 500 and didn’t show up at airport he was chased away by security and cancelled my pick up. Please reimburse me the 500 he charged
Thank you rich legunn
I had signed up for a driver position last Friday I was checking on my back ground
check have been done. I had went to the Houston office on Star Lane.
When can I come to the office to work out every thing else like leasing, insurance,
my credit is not that good. Am I going to have to pay more than the Two hundred
Fifty dollars? What are all of my finance options on the insurance and leasing?
What is the total amount am I have to pay to start driving? Will I make enough to cover
everything and enough to live on.
THANK YOU,
DAVID BELL
I am a driver in Houston , my account was deactivated for some unknown reason. I have sent many emails and no one has responded to me, I just want to drive. I noticed I have not drover in four days and my rated keep going down for some unknown reason.