Toshiba Corporation was founded in 1939 as the Tokyo Shibaura Electric K.K. with the merger of Shibaura Seisaku-sho and Tokyo Denki, both founded in the late 1800s.
The company changed its name to the Toshiba Corporation in 1978.
Toshiba’s products and services include information technology, communications equipment, electric components, household appliances, medical equipment, office equipment, lighting and logistics, and power systems.
The company has made many important acquisitions, including I.B.M.’s point-of-sale business in 2012.
In 2010, Toshiba was the world’s fifth largest personal computer vendor, as measured by revenues. The same year, it was the fourth-largest manufacturer of semiconductors by revenues.
ToshibaToshiba Corporation was founded in 1939 as the Tokyo Shibaura Electric K.K. with the merger of Shibaura Seisaku-sho and Tokyo Denki, both founded in the late 1800s.
The company changed its name to the Toshiba Corporation in 1978.
Toshiba’s products and services include information technology, communications equipment, electric components, household appliances, medical equipment, office equipment, lighting and logistics, and power systems.
History
The company has made many important acquisitions, including I.B.M.’s point-of-sale business in 2012.
In 2010, Toshiba was the world’s fifth largest personal computer vendor, as measured by revenues. The same year, it was the fourth-largest manufacturer of semiconductors by revenues.
I bought a Toshiba Qosmio years ago and it still works. Yes, it was on the high-end but considering that I still use it daily, I think it was well worth the money spent on purchase. My “complaint” is that I don’t understand why Toshiba no longer makes this computer. All they had to do was to tweak some of its features, like trying to make it a slightly lighter laptop (it is kind of heavy, to be honest, even though I use mine as a desktop replacement) and perhaps make it a convertible laptop where the screen could be used separately as a tablet by simply detaching from the keyboard. Yes, it was pricey but it’s a great laptop, far superior to the Satellite. I only want to boost the storage space on my hard drive otherwise I have no real complaints.
I understand that Toshiba may have offloaded their international PC business to Sharp. Can someone please revive the Qosmio line of laptops?
i have Toshiba tv. it have a complaint now , i found the service center though google, but they are are not responding..
your service center adders i got from google..
you just call them no one is responding
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Address: 17/524C, Kurikkal Road, Opp Municippal Office, Malappuram – 676599 – 676599 Contact Person: Valsalan M.P Contact Number: 4832739121/9447859086 REPORT WRONG NUMBER! Email: sanyomlp@ gmail.com
Read more at: dealerservicecenter.in/repair/tv/toshiba/kerala/malappuram
I have attempted several times to write a letter to Jennifer’s manager, Mr. Albert Garcia. I have tried via a survey and email. Please email me or have Mr. Garcia in the Corporate office in FL to please contact me either by email or call. Jennifer is a Toshiba customer service representative. The email I was given for Mr. Garcia: Albertgarcia at tbsf1.toshiba.com
In His Service,
Beatrice McGee Benton
Church Secretary
New Hope Baptist Church
5202 Watkins Drive
Jackson, MS 39206
Ofc: 601~366~7002 Ext 227
Email: BBoykins at newhope-baptist.org
I CAN TOTALLY ATTEST TO THE POOR QUALITY OF YOUR LAPTOPS AND BIZARRO “CUSTOMER SUPPORT”. THE TECH AND MANAGER I SPOKE WITH TODAY WERE SO FULL OF CRAP. TECH TRIED TO SELL ME A FIX THAT THIS GRANDMA KNEW WASN’T NECESSARY, AND THE MANAGER SAID IT WAS A “ONE TIME DEAL” OF $69.95. I DEFINITELY AM NO EXPERT, BUT I CHECKED BEFORE I CALLED TO SEE IF I COULD FIND THE PROBLEM. THEN I KNEW JUST ENOUGH TO KNOW THE TECH WAS TOTALLY HANDING ME A BUNCH OF BS AS TO WHAT WAS WRONG AND NEEDED TO BE FIXED. I DON’T CARE IF IT’S 50% OFF, I WILL NEEEV-EEER BUY TOSHIBA AGAIN.
TO MY ANGRY CUSTOMER BUDDIES: PER CONSUMER REPORTS, TOSHIBA’S CUSTOMER SERVICE RATING IS “POOR”, AND THE PERCENTAGE OF PROBLEMS THEY SOLVE, A WHOPPING 46%. I ALWAYS CHECK CR BEFORE I BUY ANYTHING BUT YADA, YADA, YADA, I DIDN’T AND I AM SO SORRY!
I purchased a Toshiba laptop less than one year ago. I have had nothing but problems with this computer. I have had to send it back to Toshiba for repair, not once, but twice. I just got it back from Toshiba, saying it was fixed and it still does not work. The computer still does not work. I paid $534.99 for this piece of garbage and I want my money refunded immediately. My attorney will be in touch should I not receive a check in the amount of $534.99 ASAP!
to all reading this… NEVER BUY TOSHIBA PRODUCTS!!!
Like I said what about the people who bought Toshiba tv’s, who are going to get the customers or the company? It seems like to me all Toshiba want to talk about it the laptop computers an the tablets. But what about the people who bought tv’s that work for one or two years? Some customers work hard to buy hour product, just to fine out that it is not worth the money that they pay for it.
I purchased a Toshiba Flat screen tv, Model number is 32L1400U; serial number is E11280C02477D1 from Best Buy. Several night ago the Retail Lock came on the tv. I called several Toshiba support numbers to be told that they can not help me with my tv, because they deal with laptop computers and tablets only. Went on line to support to find out that Toshiba only deal with laptops and Tv’s. Everytime I mentioned my tv someone told me that the only deal with computers. I asked if something happened to my other three tv’s what am I to do? I payed a lot of money for these tv’s to be told ain’t nothing they could do. I will never own a Toshiba nothing any more, not even if someone gave it to me.
I spent 4 hours on the phone with them this afternoon regarding my wife;s Toshiba Satellite. The problem seemed rather straightforward: either through the Control Panel or Systems Settings, the Windows Update feature ran and ran without coming to a conclusion – either saying no updates are available, or listing the updates I could install. The Toshiba phone support person told me I had to buy a rather expensive support package in order to get the problem resolved. This I (not without some trepidation) did, After I gave them my card number, they dialed into the PC, messed with for a couple hours, without solving the problem, then silently left a satisfaction survey on my screen and signed off. Amazing!
I am a disable vet, In remission 2 time cancer survivor. Can not sit for a long time, talked to several people at Toshiba. We should file a class action Suite. Minster Bessie Lang
On July 30th called Toshiba customer service for a very odd situation ( a spider was in the upper middle between the glass and screen ) which I was told not a problem take some pictures send the pictures to us and we will call you in a few days , last comments from customer service no problem we will get this taken care of. A few days later they told me to resend the picture they can not retrieve the picture under jpeg sent pics again no reply back to me, I then called customer service for a follow up to check the status, I explain to customer service while taking pictures I leaned the computer on it’s back to show them that the spider was underneath the screen in good faith as I was taking the picture the right hinge separated from the weight of the keyboard, it did not break into pieces of anything like that there is no damage to screen or glass. Now they said it may not be cover now because I cause damage, I once again explain there is no damage just a separation of the hinge, then they said just send it in It will cost you mailing fees of $29.00. This is not very good customer service, I should not have to pay for mailing something that is still under warranty. Then he states to me if service department says over wise it will not be cover and you will have to pay for repairs also, I told him this is not fair. I have always purchased Toshiba products because they are reliable. If this is what you call a good service then I will take my business somewhere else. Can you please help me with this situation. 2016 0730259XXXXX Thanks for Your time in this matter.
Jarh Josef
Slovenia, EU Email:sedajda at gmail.com, skype:jarh.josef
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Oh my God! What a nightmare dealing with these customer ‘service’ people. Like talking to robots. Expect to hear the following because they all say the same thing: “So sorry for that one there”, “I respect your decision regarding that but…..”, “Please read the standard warranty”, “I am very sorry , but I am the last level of escalation”.
Toshiba has been a major disappointment this time around. After having owned 3 other Toshiba computers and never having had a problem, this Satellite Radius P55W-P5112 died in 8 months. Like so many other people that have posted here, I will never buy another Toshiba product again. Unfortunately for Toshiba, neither will my college aged son and he’s got a longer life ahead of him than I. Not to mention the bad reviews about the company that both he and I will pas along to whomever will listen.
What a sad excuse for customer service Toshiba……I really had expected better.
I purchased a brand new flat screen 50″ Toshiba from HH Gregg. After many years of not having a flat screen I finally broke down and I bought one. I was skeptical because of price for flat screen TV’s. I researched and found that this was the best purchase and price $850.00 hard earned money, but apparently didn’t look deep enough! Today is 02/04/16, I purchased the TV 01/26/13, that is three years ago. About 5 months ago we noticed a thin black line across the screen, at that time I contacted customer service and they said my screen was going nothing they could do because my warranty was for one year. I was furious a $850 fing TV and breaks in less that 3 years are you kidding me!!!!!
Now the TV has 3 lines and goes blurry a lot on the bottom of the screen. I WILL NEVER BUY ANOTHER TOSHIBA PRODUCT AGAIN!!!! For that price they should last at least 10 years. I will continue to contact them and pursue them on giving me a new one or the part to replace it!!!!!
I purchased a Toshiba Satellite Laptop for December 2014. In August 2015, the screen got cracked when traveling. I called and scheduled a repair. This process started on 9/17/2015.
I was following the repair through your online system. It indicated that it went to a technician on October 12th. On November 12th, we received an email with a quote of $570.00 for repairs, labor and shipping. Being that the computer was less than a year old and the price we paid, we decided to authorize the repairs. My husband called a few weeks after that date to inquire about the repair as nothing was updated online. He was told that they were waiting on parts. On December 29th, I called to follow-up. After a call back from the customer service rep, I was told that the parts were never ordered. An apology was offered and was assured the process would be expedited. In addition, I was told that I would receive a follow up phone call to let me know the status. I never received this phone call. My husband called a few days later to be told no information was available. Feeling frustrated, I called and was told that I may have been given misleading information about expediting the repair and the parts were being ordered on January 8th and it takes time. I reached out to Toshiba via Twitter who could not give me any helpful information except an apology. I called the repair center on January 11th (Spoke with Logan) to be told, again, that parts needed to be ordered. On January 13th, I contacted Corporate Toshiba and left a message at the executive level. I explained my entire situation to Chris who investigated. On January 14, she offered an apology saying that it was unacceptable for the repair to have our computer this long, for miscommunication and that she has instructed the repair center to follow up with me. I waited a week with no phone call. I called the repair center again on 1/21/15 (spoke with Howard). Howard stated that a part needed to be ordered. At this point, all I could was laugh. Apparently, the part received was defective and needed to be reordered. He contacted the technician but was unable to speak with him. He said he would call me back the next morning with more information. I didn’t receive that phone call. My husband call tonight (spoke with Logan) to be told that the part just came in and they were waiting to schedule it. He asked to speak with a supervisor. Nathaniel informed him that they were waiting to schedule the repair and that it was first come first serve.
I hope at this point you can understand my frustration with your company. I understand that the repair center is third party but this is the third party company you use for your repairs. I can’t understand after all my phone calls that here I am 4 months later with no resolution and no computer.
It is now 1/18/16 I have spent the last YEAR trying to get my laptop computer fixed. Calling Toshiba speaking with their customer service agents, tech support, tech supervisor, tech manager(level2), case workers,case supervisors, case managers. I have had them do log me on sessions more then 10 times. When I sent it in the first time they replaced the hard drive , the second time they replaced the motherboard and now for the third time I’m sending it in again they said they are sending it to their VIP Engineers located in Fountain Valley, Ca. All along I have been asking them to give me a new laptop, but a different model because I keep reading complaint after complaint about the Toshiba Satellite C55D-B5310. They still at this time say oh they can fix it and that they won’t replace until the engineers say so. I got this computer to take an online class for Medical Coding and Billing ( 2 National certifications) CEHRS and the CBCS. I have been set back 6 months because of this computer crap. I am do to take my CEHRS at the end of the month and yet again I will not have access to a computer again. I am totally disgusted with Toshiba and their policies. I have made a folder of all the interactions phone calls, wait times, log in sessions, hold times etc. It is now an inch thick…crazy. This Laptop is a LEMON. I need help!!!!!!! I should just sue
Any luck? I sent mines back a few times and it is still not fixed. I’ve contacted BBB so we shall see…
I am on hold with customer service, going into hour 7 over the past week. Purchased Satellite L-70 December 2015 and last week noticed the faceplate is separating from the base where the internal mouse is. This makes it difficult to use the mouse. Sales has confirmed the warranty covers a repair. Customer service tells me it will cost $31 to ship to service center and add’l fees to fix it. Not going to pay to have a repair made on a product in my home for 30 days. As it is recent purchase I am contacting bank to hold payment and will allow Toshiba finance to duke it out with the bank. No wonder this company is in such difficult financial state.
I had searched the internet for the corporate headquarters of Toshiba to make contact with them in regards to my new lap top I purchased on 5/19/2015. After reading all the comments and stories or complaints I have decided it may be very well in my best interest to cut my losses and move on to avoid a futile attempts to get Toshiba to honor its warranty on my lap top. Also to avoid frustration and conflict such as has been expressed here in. Needless to say I agree with all that has been written here in in retrospect to service of a warranty product. Instead I am going to search class action suites against Toshiba. I also think the actions of Toshiba or lack of reflects onto the company I purchased the PC from and will be writing them instead.
I purchase my lap top pc Model Satellite L75-B7150 , Serial number ZEO69655U from Stapels Office supplies on 5/19/2015 in the beginning of December of the same year it froze up. I tried to reboot and found not bootable devise. I called Toshiba support and was told to hold the F2 key at start up and then press the F9 key to reload the hard drive to no avail. The rep said the hard drrive was bad and to send in for repairs. I packaged it in the original box and sent it to Toshiba in CA to the depot center for repairs. at a cost of $31.00. I received a few e mails that are as follows ….
First e mail received 12/12/2015
Hello scott,
Thank you for submitting your Repair Order for your Satellite L75-B7150 having serial number, ZE069655U. The Toshiba Repair Center is now waiting to receive it.
Your Repair Order number is: TC-10598505.
To check the status of your Repair Order, simply click the link below
If the link isn’t working, please log-in and enter your Repair Order number (TC-10598505), and your email address .
Your Repair Order number and link, above, will be the keys to your Repair Order, and repair status until the repair process is complete.
INSTRUCTIONS
You chose the “Customer Self-pack / Self-ship” option.
Second e mail received 12/13/2015
follow up from initial call to the customer support. 12/12/2015
Hello,
Our records indicate you recently called the Toshiba Customer Support Center regarding a Toshiba Satellite L75-B (part number: PSKRLU-04G06F, serial number: ZE069655U). You are invited to participate in a Customer Satisfaction survey regarding your recent contact with Toshiba.
The survey should take less than 1 minute to complete.
Please click here to begin the survey
Your feedback is always appreciated at Toshiba.
Thank you.
TOSHIBA Customer Experience Team.
Third e mail after sending it to the Toshiba depot on 12/14/2015 for repairs received on 12/18/2015
If you have any further questions and/or concerns related please respond directly back to this email.
Dear Scott Lincoln
Your RMA has been received; however there is a delay in processing it as it has (DAMAGE)which is not covered under the manufacturer warranty. For more information in regards to types of damages not covered under the manufacturer warranty, please visit Standard_Warranty or refer to your User Manual.
Cost of the repairs (all amounts are USD)
Not covered by Warranty:
Parts $515.16 (MOTHERBOARD)
Labor $60.00
Total $575.16
******Please note that these repairs are optional and if you would like to proceed with only in warranty repairs please advise******
**only if you reside in California will sales tax be charged 8.75% on parts only.
If you would like to continue with the repairs for your laptop, please return the completed and signed credit card form by one of the following methods:
Fax: 408-262-3907 (attn: Katrina Cheng)
Email: (PDF/JPG formats accepted only)
We do not accept payment over phone due to needing a physical signature on the credit card form .Payment will need to be received no later than (12/222/2015) to prevent your unit from being returned unrepaired. Repair process is approximately 2-3 days once the payment is approved, and the unit is shipped via Fedex 2 day delivery.
Contacted customer support and they said they would send an e mail to see what the problem is . Received a call stating the motherboard was damaged and photos were sent. I ask to send me the email with the photos attached and nothing was received. I asked to send me a copy of the email sent to the Toshiba repair depot and nothing was sent. It is apparent to me that what ever they tell you they will do, they will not. I told them to send the pc back and I will look into arbitration. What a joke, what a shame it is for such a large company to go down in flames due to poor management and business ethics. Consumer affairs and BBB is the only recourse unless I find a class action suite to follow through with. Staples should be ashamed as well for selling such a product. As well as all other companies that sell these products.
This is what is written in the repair site ….Status Information:
Some or all of the repairs required aren’t covered under warranty. Please contact customer support at 1-408-582-0045 between 8:30AM and 5:30PM Pacific time to process your payment or email any time to csr_toshiba@bizcom-us.com
To Whom it may concern,
I am a grad student at Georgia Southern University my name is Jacob Hyers and I just have to say this is the best products my wife and I have ever owned. You will not believe what I am emailing you with right now. I will explain first and then I have added some pics to prove I am not lying. This is a great thing to show costumer about how good you product is and how happy we have been with your product. Let me start by saying that the first thing that happened was my wife dropped milk and cereal on the key board now lwt me let you know I am a A+ computer repairman so I took it apart and cleaned it out and put a new key board in it and it worked fine. The second thing was that happened my wife cover-up the power converter on the power cord and burnt it out. Then she dropped it while in the case and killed the DVD driver replace it, the it was on the dest and feel off with the monitor open and broke the monitor off. AND IT IS STILL WORKING JUST FINE!!!!!!!!
I had a Toshiba that just uped and died on me that is why I am using this one. To stabilize the monitor I took Velcro and set it to the desk. I was unable to to get my laptop to working again due to the motherbroad and the processor burnt up. So I am going to sent you this email with the pics I have taken. The computer was bought in 2010. I am now trying to save up money to buy another lap top for me but being a grad student and 49 years old yes 49 year old its not the easiest thing to do. I want another Toshiba because they last!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Sincerely,
Jacob Hyers B.S Biology,Masters and EdS candidate School Psychology At GeorgiaSouthern University, Also sit as Vice president of GSO., GASP.
Your support is horrible your techs agree that something was wrong from the factory but can’t or wont fi it unless I pay for a years service. I refuse to be held up like this a 2 mo old computer and now all I can use it for is a paperweight. TOSHIBA SUCKS
I WILL NEVER buy another Toshiba. My family has own many Toshiba products and for the most part, have been happy. I bought my Toshiba only 2 years ago. I called customer support because my TV have been acting up. The customer service rep confirmed there is a hardware issue with my TV and that in order to get it fixed, it will cost me money. I refuse, this company has no faith in their own products, hence the one year warranty. A company should stand by their product FOREVER. I will not buy another Toshiba and i see a road trip in my future, so I can drop this piece of crap off at the door step of the corporate office, let them deal with it!
Today I called your tech support department with a question concerning my WiFi connection. I explained to the first person I spoke to that I cannot connect to the internet because it says I do not have an internet connection. I went on to tell her that when I go thru the fix the problem it tells me there is an issue with the adapter it corrects the problem until the next time when I need to connect to the internet. She had no clue what I was talking about. I called back and spoke to a rep named Karl. ONce again I had to explain what the problem was and what the fix is when I go thru the process and fix the problem.He went thru a trouble shooting process and claimed to have fixed the issue. He did not. He only made it worse as I had to go into my settings find the correct WIFI hookup and connect it myself. Being that he was useless I had to elevate the process to Ella in the complaint department who is not technical at all. ONce again I explained the situation so that she could tell the highest level technician who is supposed to call me back. I will not hold my breath. I am so sorry that I purchased another Toshiba and will probably have to go to Best Buy to resolve the issue. I should not have to go thru this to fix an issue especially when I tell them the resolution after I go thru the process myself.
I am currently on hold with someone at Toshiba USA named “Jenny.” I have a hard time believing her name is Jenny because there is an obvious language barrier. I purchased a Toshiba laptop from Best Buy back in May 2015. I had the computer for about 3 weeks when suddenly it stopped working. It wouldn’t turn on. My husband called Toshiba and they asked us to send it to them. We did. They had the laptop for over 2 months. During this time, they never gave us an update or anything on the status of the laptop until my husband called. We received the laptop back a few days after his call. When we took it out of the box, we found two lovely dents on the top of it. When we tried to turn on the laptop…what do you know, it wouldn’t turn on. We were dumbfounded! They had our laptop for 2 months! How could it not be fixed? My husband called and let them know it still wasn’t working and told them about the dents on the top. They asked him to send pics of the damage. He did that on September 2nd. He sent them again on September 4th because they claimed they hadn’t received them. As of today, September 24th, we have heard anything from Toshiba. Their customer service is HORRIBLE! I have been put on hold, transferred from person to person. I’ve had a computer for 4 months that I’ve only been able to use for about 3 weeks. I will NEVER, EVER purchase a Toshiba product again. They don’t want to refund me, yet we have a laptop that doesn’t even work. I will be reporting this to the Better Business Bureau. This is completely unacceptable. They’ve had the laptop long enough that I can’t even take it to Best Buy to get a refund, however, I’m paying the bill every month for a laptop I can’t even use. Not really the way you should treat your customers, Toshiba. Shame on you. I will be posting and reposting this everywhere I can on social media and any other outlets I can find until someone decides to do the right thing.
This is not a general comment but a general complaint. I purchased a toshiba laptop one year ago. This laptop costs me about $800. Not easy on a teacher salary. I also made sure to get a warranty/insurance. Coincidentally, exactly one week after the warranty was up my laptop stopped working. What nice luck. The power button was on but the screen was black. I had to pay $35 to send the laptop off for troubleshooting. I just found out the it will cost an additonal $500 to get the laptop fixed. This is unacceptable. A laptop that costs $800 should last at least 3 years with no problems. I know no one cares but the laptop was not for leisure but for my work. As a teacher, my job is never done and I find myself doing a lot of work at home. I now have no laptop to help me with lesson planning, grading, powerpoints, etc. I am being inconvenienced. How would you feel if you bought a brand new car and exactly one year later the car would not start? Not a good feeling. I hope this is something that can be looked at and corrected. I feel that I should get a new laptop of the same or better quality or refunded my money for this piece of junk. No offense but I am very unhappy.
So I got my laptop back today and…two of the three USB ports are inoperative?? I understand you replaced the main board and I assume you ran test to insure it was in operating condition so why are two thirds of my UBS’s unusable. This horror story just doesn’t want to end but it will shortly. If I have to send this back or take it to a local repair center I promise I will bring litigation for the full amount of the purchase and the two repairs which will total over $1500.00. I promise I will get satisfaction one way or the other, your choice. This computer is a lemon and I intend to have American Express stop payment for the charges incurred.
I purchased a lap top and as soon as the warranty ran out the VGA port broke (probably faulty soldering) they explained it was due to rough usage. I needed this port as I am a teacher. Sent it in and it cost $150 to fix. The laptop is now about 2 1/2 yrs old and the motherboard went out, $550 to fix. I sent it 31 days ago and still haven’t received it back. first they said it was a part, then they said they were waiting on something to embed onto the motherboard from Toshiba. Still no word. Overall paid $700 for the laptop, $150 for the first fix and $550 for the second fix. Total for this “great Toshiba laptop” $1400. No discounts, no apologies, no replacement nor refursbished – nothing – notta! Never buy for this company agian. They don’t know how to make things right when they produce junk.
Company sucks after three attempts to fix laptop everything from the hard drive twice the hard drive and mother board. I contacted the BBB . I was offered a refurbished upgraded model but was about to have major surgery and no one would be here to receive it. I spent five days in the hospital and upon arriving home have been embarrassed about sending them the other unit. I wasn’t even able to walk upright for two weeks as I have an 18″ scar across my abdomen. Today they left a message to call them but when I tried to call the number left it said it was not in service…. wtf?
Your customer service and policies stink. I just got off the phone again with your executive level customer service and their answers are unsatisfactory. I called your corporate office in So. Calif. and there is “no one here you can talk to” is all I get told.
I bought a laptop a year ago, 4 days later it was broken and unusable and it was your tech support people who crashed it. I followed your instructions and ended up attempting to return the laptop (they didn’t want to take it, since Toshiba crashed it) and I had to buy a new computer (Lenovo .. never again a Toshiba) and wrote to corporate asking for help.
Now .. a year later you finally decide to call me back only to tell me there is nothing you can do for me since I no longer have the laptop you told me to return! I’m out $500 for a laptop that you won’t replace and you can’t fix because you told me to take it back. This makes no sense. You say you “understand” my frustration but you are not willing to rectify the situation or replace the product. Great guys …. great way to treat a customer.
I’m more than disappointed. You may want to reconsider some of your policies because it isn’t fair to punish me for your lack of attention to helping me and for me following your instructions in the first place.
I have had horrible experience with there technical support and they refused to send me a package so that they can look at my laptop and now my warranty expired and I called before it had expired!!! They also told me that it is not a defect it was probably a cosmetic issue, which is a crock of XXXXX and I have hardly used this laptop, I want my warranty honored and the call that was made found to prove your customer service is not doing there job! Now I want to know what you plan on doing to resolve this problem 760-956-****
Rosemary martinez
I HAVE A TOSHIBA LAPTOP 3 MONTHS AFTER THE WARRANTY RAN OUT MY KEYBOARD WENT OUT A KE LITERALLY POPED OUT HIT ME IN THE FACE I CALLED THE CORP OFF OF TOSHIBA IT TOOK ALMOST A MONTH FOR THRM TO FIX THERE OWN PRODUCT NOW THAT THE LAPTOP IS APPROACHING 2 YEARS OLD THE HARD DISK ISACTING UP AND THE KEYBOARD IS MALFUCTIONING AGAIN WHAT A PIECE OF CRAP TOSHIBA NEEDS TO BE SUIED ASAP
Before you read this, please understand that I have tried to communicate with the phone representatives and they are not helpful at all. I am contacting you because they will not give me an email address and I’d like to speak to the CEO or a higher executive pertaining this issue. Thanks.
Good Afternoon,
My name is Munir Sharif and I purchased a Toshiba laptop from Costco. My Costco membership ID is: #111785490737. More specifically, the laptop model is a Satellite S55t-A. The Product ID is: 00258-61175-43889-AAOEM. I called Costco because I was having some laptop issues and I was still within my two year warranty and so I wanted it replaced. More specifically, the laptop screen screws located at the bottom of the screen next to the hinges came off on their own from simply opening and closing the laptop. Because this was not a problem that I caused, I thought it’d be best to replace the laptop with Costco. Costco then notified me that although all their other laptops would be covered under the warranty due to this error, Toshiba specifically did not cover this issue under the two year manufacturer’s extended warranty. When I asked why, they replied that it was a cosmetic defect. They also notified me that an extremely high amount of customers complained about the same exact problem. Because they felt very sorry for me, they politely told me that they would call a Toshiba sales representative and allow me to discuss the issue with them while they stayed on the other line in case I needed them. I was glad for any help I could get and so we contacted Toshiba together.
I then told the representative everything that had occurred and she told me that Toshiba considered this a Cosmetic Defect and that they would not cover it under the two year manufacturer warranty which I had. The lady whom I was speaking with was rather rude. Not only did she fail to answer my questions and have no intention to help me, but when I tried to ask her for her name she insisted upon refusing to tell me until I asked a third time. Then when I asked for her supervisor, again she tried to dodge the request until I sternly asked her to, at which point she put me on hold for a very long time and then said her supervisor was in a meeting. Alright. So then I asked her to have her supervisor contact me later with regards to my case. Imagine my surprise when I received no contact whatsoever. I wasn’t really surprised, that was sarcasm. As a college student I contacted Toshiba when I was on winter break because if I did need my laptop fixed I wanted time to send it in. In college I really do need my laptop and without it I will be falling behind in my work. So you understand that I have a very sensitive time window to fix my laptop. Given that now I had to wait all the way until summer break before I could even handle this matter, I decided to let you know of the situation now so that we can plan to remedy it before it is too late on my end.
A manufacturing defect is considered to be “A deviation from design specifications during production resulting in a product’s defect, frailty or shortcoming.” According to . In addition to that, Cornell Law refers to manufacturing defects as “In the law of products liability, a manufacturing defect is a defect in a product that was not intended. This kind of defect occurs when a product departs from its intended design and is more dangerous than consumers expect the product to be.”. To elaborate, the fact that my screen is coming undone is not wear and tear, because simply opening and closing a laptop should not be considered wear and tear. Second, it is the Toshiba company that has stated that this phenomenon is a “Cosmetic Defect”. A cosmetic defect is something nonessential that has nothing to do with the functionality of the product. The Screen of a laptop is FUNDAMENTAL to a laptop because how else are you supposed to use it? Third, this is clearly not a cosmetic defect and is clearly a manufacturing defect because as the definitions state, this is a defect in a product that was not intended. To say this is a cosmetic defect is to say that Toshiba INTENDED for the screws of the screen to come off and for the screen to fall off. If this was indeed an intentional aspect of the design, then why was this detail not included with the description of the laptop when I was purchasing it? This is absolutely ludicrous, and as a poor college student who’s studies are being hampered by this clean and clear manufacturer’s defect I demand that my laptop be fixed free of charge, exchanged, or some other legal remedy to satisfy the hardships that I have endured. Please take what I am saying very seriously and understand that I am a victim who is simply seeking assistance with this matter and that I will continue to persist and fight for the injustice which I believe has been committed here. Thank you and have a nice day.
I am currently very unhappy with my toshiba laptop and super multi disc that I purchased for my grand birthday in February. It so happen, unfortunately, that I just tried to operate the CD/DVD player which is not working I called Toshiba tech support who remotely tried to work on it and ende up telling me I had to go to corel the disc that Toshiba sent me with the item. I followed his instructions only to be told by corel that the instructions was not correct that the corel was part of the bundle issued by Toshiba and they alone needs to fix or reissue me a new cd with an appropriate serial number to get the DVD player to work. I in turn called Toshiba back and got a tecch who could not get it to work and turned me over to another area in Toshiba software branch. They a tech looked and said they could provide or do something to get it to work but I must be turned over to a supervisor to explain the options. after speaking to the supervisor he said that they could provide a fix but it would cost me $59.00 or 159.00 for Mcafee he kept insisting that I would have to pay. I don’t understand the rational why I have to pay for something because, unfortunately I didnot check it when I firs bought to ensure that it worked and there was no accompanying instructions telling me that I need to hook up the DVD to laptop immediately upon purchase or that the dvd required a disc to become operational or why your company did not ensure that it was operational or loaded before being sent to the customer since it was sold to me and I purchased it as a package.
As I mentioned to the supervisor I was not a happy toshiba purchaser and that I have learned a valuable lesson never to purchase your product in the future when all you have to do for me is either work remotely to fix the problem or send me an updated corel disc with an appropriate serial number that works and let me go on my system. I did express my disappointment in the treatment received and the fact that I need to pay for a new system purchased directly from Toshiba Headquarters in California. I hope that an amicable solution can be provided by Toishiba ws and that someone from Toshiba will reply to this complaint, thank you in advance for your assistance. By the way, if I had took time to read the numerous complaints regarding Toshiba’s tech support and customer service I would not have made this purchase. The serial numbers of the laptop in question is Satellite Radius 11 L10w CBT2N01. PSKV6U-000200H, SN XF125234S, Toshiba 3.0 Portable SuperMulti Drive PA5221U-1DV2 SN8F013082DN. I look foreward to hearing from Toshibaq regarding this issue
I have had this lab-top for the past 8 months, its has done sum crazy things but I just look over it cause, I need this pc for class. Today I have talked to at less five people today. from the store I bought it to the company that want me to buy a virus program for 199.99 for a year. I asked about fixing the back of my computer and she want to run a program on it to check for errors in the system. I could not understand her so we wrote note on note book and still my issue was not solved. She floor supervisor gave me a number to call an all the option he said do was wrong, so I listen to it and went from there. Then I talk to mike, he told me that the warrant that I have only cover the motherboard, and the keyboard. So buying this pc have given me a thing to think about, my son said this is a good pc to do my school work on. but the company is not about the name is it. U been in business sense 1988. you have a good image for show but your rep is nothing. I will never in my life buy a product from you again. I am so glade I did not get the tv I was looking at. I will stick with my reg brand. sorry ass pc. warranty is no good. don’t buy
I bought a TV in 2013 and within the year it failed and the part was on back order. Finally you guys agreed to give me a new TV but it’s nothing but refurbish TV and they all have come in bad shape. I paid over 600 dollars on a TV I have not had in over 5 months. I can’t believe i bought a new TV and less then a year it failed and you guys can’t give me a brand new one or my money back. This is not acceptable and making sure everyone know. if you don’t believe me look at my history order # 201502171375747.
I recieved a 7″ Toshiba tablet for a gift in January of 2015. Once I open the seal box I read the instructions for setting up my tablet. I charged my tablet for the recommended time per the information given before I even turned it on. Once I turned it on I began to see the screen gliching off and on. Once it stopped gliching and I tried to follow the prompt the screen would freeze repeatedly. This issue happened again the second time I turned it on. Then it started to not hold a charge. My tablet would die within 5 mins of gliching and freezing.
Because of my work schedule I did not get a change to take it back to the store of purchase before the 14 day store return period. I called the protection plan that was also purchased for it the day it was purchased and they told me to call Toshiba Tech support. I have talked to about 5 people from tech support and up. I am beyond less than satisfied with the tablet let alone the service available. I do not believe I should have to send to you a tablet that has not been working since day for repair when you can send a certificate to the store of purchase just to replace it. Nor should I have to pay to send it to your repair place that is more than 3 states away from me. Anything can happen in transport. Then you will want to stick me with a bill. NO WAY. 1st it was Marvin that I spoke to. 2nd it was his supervisor Ronald that I spoke to who was supposed to send me a box (of NO CHARGE TO ME) to send this tablet to your repair center. 3rd I get a call from Authur asking me to complete an order that Ronald put Marvin back on the phone to complete. Which they told me it was completed, no charges to me, and when I asked exactly what I need to do was obviously not done on thier end. Arthur proceeds to tell me that I need to complete the order and pay for the shipping that is free. How does this make any sence? IT DOES NOT!!!!! I am not giving my Card information for something that was supposed to be fixed no cost to me. 4th I talked to Lester then 5th his boss Bern. No one seemed to give a darn about the issue( a tablet that will not work right and charging me when YOUR representative said it was FREE to me this one time.
NEEDLESS TO SAY I AM NOT A HAPPY CUSTOMER!!!! I even left a message with you Executive team at you corprate office in Irvine at 949-583-3000. I hope that someone accutally called and can resolve this issue. But I DO NOT have any faith in your services after this mess.
DeSheala Dixon
Do not buy a Toshiba lap top. More problems than it is worth and the company does not back up their products. We purchased a C55-B5246 Notebook. Within weeks we experienced problems with the keyboard mouse, pop ups, known and popular web sites not being found, lost connections to the internet, apps not working, software running slow, and locking up when in use. Calls to their “tech support” number resulted in long wait times and techs that barely spoke English and were only interested in getting me off the phone. No local support available. After weeks of this, I reluctantly sent the computer to an address in California. The techs then reloaded the system software. Within a week of it being returned to me the same events are occurring again. Toshiba refuses to replace the computer or refund my money. Their bright solution is to call their tech support center, after which they may want me to send the computer to them again. Not going to happen.
To whom it may concern,
Apparently it is true that one bad experience with a company can sometimes not be overcome. I have purchased several Toshiba products in the past and have been very happy. That has all of changed with my most recent and last purchase of a Toshiba product. I purchased a Toshiba laptop on Friday November 27, 2014. Less than two months later, on Wednesday, January 21 of 2015, I noticed it had stopped charging. When I plugged in the AC adapter I received a message that stated plugged and not charging. I contacted Toshiba technical support expecting some assistance. Apparently that was a mistake on my part. After spending 30 minutes doing troubleshooting steps that were not applicable to my laptop i.e. remove the battery when my battery is internal. I was told that I would have to send my laptop to a repair depot. I was assured that I would have an email within 24 hours with the next steps. Needless to say 24 hours came and went. I did not have the email. I called back on Thursday, January 22, to be told that my email address was not saved and that was why I did not receive the email. I was again taken through useless troubleshooting steps just to be told if I wanted a proper box I would need to purchase it. I spent $30 box to return my laptop in. I was told that box would be shipped express. I have been tracking the box for a week ( not my definition of express). Only to find out that today at 12:44 PM, it was delivered to the wrong address. Luckily for me some one in the neighborhood was kind enough to bring me the shipping box. The computer was returned on Jan 30th. The computer is still not fixed. The website gives me XXXXX for info and if I call I’m referred back to the website. So I have owned this computer for less than 3 months and it has not worked for about 1 of those 3. this should be needless to say but I will never buy a Toshiba product again. And I have told everyone I know about this experience.
P.S
Perhaps you should follow an example set by Dell. Last month my son-in-law’s laptop was within weeks of being out of warranty. Dell was gracious enough to send him a shipping box free, they updated their website daily, and had the device repaired and returned to him within one week.
Sincerely
Not a returning customer.
In the 61 years of my life i have never been treated with disrespect like i encountered today. I bought a laptop that has had problems since the day it was plugged in. The geek squad at best buy has in in Colorado Springs, Co. I was told to get a recovery media disc apparently this brand new laptop needs an operating system. I called Toshiba to send this disc to best buy and 9omg you would think i asked for a kidney. i refuse to put another penny into this lemon. No one wants or is willing to help me get this fixed. I asked to a switch out but that wasn’t going to happen. AGAIN this laptop is brand new and has never worked. I need Toshiba to send a recovery disc at Toshiba’s expense to best buy. If you refuse let me know with an e mail so the BBB, Media ETC can be notified
I was, and I do mean WAS a avid Toshiba consumer, I have a old TP61H60 tv that I bought in 1999.. still works.. but then I buy a 65HM167 DLP I have spent a thousand in bulbs;white dots appeared on the screen,another twelve hundred .. and now it is doing it again.. over the last four years I have asked this company for help.. I have recieved none.. I AM NOW A MITSUBISHI CONSUMER. THANK YOU tOSHIBA!!!!!!!!!!
Being polite is hard when it comes to my new Toshiba laptop, or should I say crap flop! It is a piece of f***ing sh*t. Trying to use it in a hotel is a waste of time, the poor quality network card doesn’t allow you to log into 99% of any hotel wifi networks. I know it’s the laptop because my wife has a Mac and I can log in with my iPhone.
Instead of the cep sitting like a fat Buddha, he should be on his knees apologizing to his customers for selling cheap crap electrical items made in China. Will I buy Toshiba again? No, Apple mac for me!
i have nothing good to say about this company we have been trying to get our laptop fixed since september this is the fourth time we have sent it back to get repaired they claimed it was fixed but it never works for more than a week. we have to buy a software disk for the harddrive and we feel that we should not have to pay for it when their product is malfunctioning constantly.we asked to speak with a supperviser and was told they would not put us through this is a very poor way to run a company and i was told that toshiba was such a good computer company but from our point of veiw it is not worth having.
I would recommend that no one buy a Toshiba product. This is a horrible company that does not stand behind it’s products!! I bought my son a laptop and in less then a year the computer was pulling away from the case. I thought that maybe the screws just came loose but I took it to a computer repair shop and they said there was chassis damage but no indication of it being dropped or abused in anyway. That it was a manufacturing defect. I contacted Toshiba because again it was less than one year old. I was told a supervisor would call. They never did so I called again and had to ask several times to speak to a supervisor. After the supervisor arguing with me for several minutes, he finally said to send in pics. After they had the pics for more than a week, they called back to say they weren’t doing anything at all. They pics clearly showed the case coming apart and the rest of the computer in awesome condition This company clearly doesn’t care about their customers.
I wish I would have read all of these before I purchased my lap top. Bought the lap top from Staples on Friday Oct. 17, 2014. On Oct 18th the cursor froze. I took it back to Staples and they could not figure it out. They did put it in the recovery mode which takes about 6 hours, still did not fix the problem. Wanted to return it for a new one, but can’t because I happened to throw out the original box. Called Toshiba and they said they need the original box to take the computer back if I were to get a new one. Oh, but after spending almost 500.00 they will send me a box so I can send it back for them to fix!!! I don’t want a new computer fixed I want a new one. So now I am stuck with a computer that is 3 days old and who knows what else will go wrong. I am reporting them to the Better Business Bureau if I do not hear back from Corporate. I am also going to take them to small claims court if I do not get a new computer. Bad Bad Business relations. After a while no one will buy their product.
From a different standpoint, try this one on for size. I am fixing a 2014 Toshiba 50″ LCD TV model # 50L2300U for a retail customer with a voided warranty, and have spent the entire week trying to find an LED Display Panel, which of course, I started at the Toshiba website. The Toshiba website offers ABSOLUTELY no support on purchasing replacement parts for the GARBAGE THEY BUILD! So, the next course of reasonable action is to call their Customer Service department who gives me a load of XXXXX and a total run-around, ultimately sending me to register as an Affiliate as the only way to get a parts catalog.
After filling out the required forms and carefully reading the famous “TERMS AND CONDITIONS” (the legalities of doing business), I concluded that I would be dropping a lump sum of $3,000.00 to accomplish this – now remember- I am only seeking a Parts Catalog that should be available online free, or at the least, require a business to register the business to be recognized as a legal entity.
This problem is being made known to incorporate and re-reinforce that adage;
MAY THE BUYER BEWARE!!!!!!
I purchased a Google chrome book from Toshiba on 8/ 7/ 2014 I have to hold screen in certain position in order for it to work . I could go in to long details about my experience with customer service but the bottom line is they SUCK. I also have been waiting three days for supervisor to call back.
My 16th year old daughter is starting in the 11th grade. She had a Toshiba but it die on her. She needs a laptop for her classes. I will be going on disability soon and her father is on long term disability. He is currently taking care of his mother and brother who lives in the city. We has a family cant afford to buy her another one. I would like to know if Toshiba donate laptop to kids who are in need. This would be a great help to my family if my daughter could get a laptop.
A mother who needs help
Lenora Biggs
Bad, Bad, and…BAD
Deceiving warranty Tactics Toshiba.
In this office you can not get answers for warranty repairs.
Customer service does not want to answer questions on the guarantee in writing.
Toshiba afraid to respond in writing to the warranty, because it is confirmed by the court. On the phone they say crazy nonsense.
Toshiba does not want to do warranty repairs, because all laptops
assembled in China with poor build quality in China.
I bought a custom laptop Qosmio X70 in the best configuration for $ 1809
I got it from Toshiba already hoarse speaker / hardman /.
After the recovery laptop is required disk. Why drive recovery is not complete?
In my old laptop of 2006 Sattelite A110 disk recovery was complete.
International warranty on this laptop is not.
Why laptop is no has international warranty, if the subject mobile?
I agree with a limited warranty on the big TVs and other fixed equipment, but why the laptop does not have international warranty?
This again is a hoax.
Now I am in Europe, would like to send this laptop in the mail in warranty, but I have read your letters now, and realized that I will not ship the laptop for repairs for my money LIARS & CHEATS.
Toshiba laptops have fallen forever.
Toshiba violates our rights of consumers, because it makes a bad warranty repair.
A good product does not need a warranty repair.
Я хочу задать один вопрос генеральному менеджеру TOSHIBA.com:
Can you tell me what the hell you are constantly deceiving me?
After reading the complaints on this sight I really don’t think you will help me but I have to try. I bought my grand daughter a Toshiba Satellite for Christmas. She is entering the 10th grade but is taking college classes along with her core classes. She has a 4.0 grade point average so she works very hard and a computer is very important for her to accomplish her goals. The computer was fine until yesterday, she opened it and the hinge on the right side of the lid ripped the side of the computer. It still works but it is impossible for her to close it without doing much more damage so taking it for any kind of presentation at class can’t be done. I have never hesitated to by Toshiba products before but I Don’t have money to throw away. I hope I can get a response from you soon, school starts soon. Thank you very much for your time Carol Duke (caroljeanXXXXX@yahoo.com)
Within the last two years, I bought two Toshiba laptops:
1. Satellite L455-SP2903R
PART NO. PSLY0U-019TM2
SERIAL NO. 99554153K
2. Satellite C845-SP4330KL
PART NO. PSCB2P-00ULM2
SERIAL NO. ZC085285C
I spent $900 in both laptos and after 13 months of use, both of them burnt out. How is this possible?
What can I do? I am one hundred percent sure that I will never, ever get another Toshiba product, no matter how cheap or expensive they are. It has been a terrible experience.
I am having the same problem right now with a Toshiba satellite
I have nothing good to say for any Toshiba products. I purchased a brand new Qosmio X75 laptop, built to my specifications for just over $1550. Upon receiving the laptop, everything worked amazingly, until around a month and a half later, the computer just shut off while I was working and never came back on. No Toshiba logo, no windows logo, just a blank screen. I contacted Toshiba Support and had it shipped out. And like most comments, most of my experience with Toshiba Support was good, but definitely not all. I received my laptop around two weeks later. After start-up, I noticed that the repair facility, having replaced the dual hard drives, had replaced them with the wrong ones, going from a 1tb primary to a hard drive only reporting something around 225gb. I thought it may perhaps just be a software glitch not reporting the correct amount and went on using the laptop, and eight hours after starting it up and getting all my programs in place, the screen went blank again and would not boot. So I proceeded to call Support again and spoke with another helpful CSR and asked to speak to his manager t resolve this issue. She however was less than helpful. She proceeded to stonewall me, ignore me, and talk over me to the point where I was unable to speak and had to tell her to stop talking until I had finished all I had had to say. She was unbelievably rude and disrespectful. After around an hour wit her, I gave her course of action one last shot, and they sent it back to the repair facility again and I received it around two weeks later and found that the hard drives were again incorrect, but I tried to give Toshiba the benefit of the doubt. Then yesterday, the laptop shut off again just over a month from the last repair date. This should not happen with a brand new laptop. My mother has an old Windows XP Toshiba from around 2005 and although slow and dying, it still runs. Its a shame to see how terribly Toshiba has let their customers down and cut corners on their service and product. Now what will happen is I am going to call Toshiba Support again and I will be receiving a full refund. I frankly don’t care that they don’t do refunds or that the product is already outside it’s 30 day repair warranty, I will be receiving a refund. I don’t give a damn how long it takes or how far up the food chain because I have spent for too much on Toshiba’s top-of-the-line “gaming series” laptop to receive a glorified piece of crap in a nice shell. Toshiba, if you would like to contact me to come to a speedy and fair resolution, I would love to speak to someone above another rude and disrespectful Case Manager. If this cannot be resolved, I will not have a problem resulting to legal channels. Contact me.
I’m not going to vent my whole issue, just that Toshiba doesn’t honor their warranty like these other people are saying. They just tried to get me for $116 to reattach the F6 key calling that damage and that it isn’t covered under warranty. The reason the laptop was sent in was for a faulty hard drive that I think they are still going to cover under warranty, but the cheesiness of trying to come at me to reattach the F6 key shows a complete lack of perspective in business. Why would they hire CSRs to piss off and alienate their customers so they can save ten cents? Its absurd and retarded.
Case #: 20140418386830 / repair order number, TC-10453496, and serial number, 6D327744Q
My name is Joe Whyte and I’m a very unhappy customer at this point. I’ve always purchased Toshiba laptops and found them to be sturdy and reliable. In fact this is my 3rd or 4th Toshiba laptop. I sent in my laptop for repair over 1 month ago and received a confirmation email from Toshiba on March 18th that it was received and was being repaired. A link for checking the repair status was included in the email and I promptly checked the status. I noted that repairs had begun and Toshiba was awaiting a part. The repair status has not been updated since. My laptop is under warranty and I expected a speedy repair seeing that this laptop is also used for my work.
After a month, in frustration I contact customer service by phone and was fortunate enough to speak with a customer service rep named Herms (employee # 830146). She has been the only bright spot in this very sad saga of trying to get status on the laptop repairs. Unfortunately she was not able to get anymore information than what was listed on the repair site even after trying for 1 week.
We are now at the end of April and there is still no update on the repair status. To say I’m now disgusted with Toshiba and the way I’ve been treated in this matter is an understatement. Toshiba has an obligation to repair my broken laptop quickly and efficiently as it is under warranty or to replace the broken machine with a replacement. No one to date is able to provide a status update on the repairs. No one is able to tell me when to expect the repairs to be completed. No one can tell me when I’ll have the repaired machine returned to me. The below text, copied from the repair status web site is the only status that has been listed since March 18, 2014:
“Repairs to your computer have begun, but a required part is not immediately available at the repair center. When this happens, part availability typically extends the time it takes to complete a repair by no more than 10 business days, and often by just one or two days. A technician will continue repairing your computer as soon as the required parts are available at the repair center.”
I’d like to make very clear to Toshiba that I NEED my laptop and I need it immediately. As far as I’m concerned Toshiba is in breach of contract in honoring the product warranty. I intend to use the internet and social media to write scathing reviews on how this matter has been handled and will begin considering legal options if there is no response to my concerns.
This is UNACCEPTABLE and Toshiba ought to be completely ashamed!!!
Please do not buy Toshiba products.they are of inferior quality and any attempt at seeking redress for your concerns will be curtly rebuffed. I purchased a laptop for my son and he used. It sparingly at home for research when doing school work. Within 8 months we noticed that it was freezing up. We took it back to H.H.Gregg where we purchased it and they claimed we must have a virus.. We eventually took it to Geek Squad and they said the hard drive was dead. We contacted Toshiba got zero assistance. I even tried contacting the office of the president and the operator flatly refused to transfer me to anyone in the building. I called the support line and asked for customer relations and they hung up on me. I called back and got someone named Chris (not his real name) who told me that he needs permission to transfer me to a manager so he refused to transfer me and then hung up on me.
I will certainly never purchase another Toshiba product because there is no service after the sale. I hope their strategy of frustrating the customer pays off for them. Take it from me and the others who have taken the time to share our experience stay away from these cheaply made, overpriced products that do not perform.
My mother purchased her Toshiba Satellite a little more than 9 months ago. She spent almost $500.00 on the device, which for her is a lot to spend on anything. As such she was meticulously careful with her investment, keeping it clean and in a sturdy case when not in use. Immediately out of the box she noticed that the notebook was a little difficult to open and shut, but she had no reason at all to believe this was abnormal and continued to use the device normally (some new computers are difficult to open and shut and gradually loosen as they are used). Unfortunately the stress from this difficulty to open/shut gradually caused the screw bolsters holding the hinges together to strip and to recently fall out completely, rendering the device unable to open and shut altogether.
I called Toshiba and talked to a foreign representative who initially refused to take the device back for repair, even though it was still under warranty. I requested a case manager (Zachary) who upon listening to my description was incredibly courteous and helpful (in fact, the only genuinely helpful and concerned Toshiba representative I spoke to). Upon hearing my description of the damage he agreed it was the result of manufacturer defect and had a box shipped to me for return and repair. I included with the device a detailed note describing the nature of the damage and what caused it. Upon the device’s return to the US repair depot in Indiana I received a short call from Rebecca that contested Zachary’s conclusion, stating that the damage was our responsibility and not covered under warranty. I contacted her back to find that the computer had already been shipped back to us unrepaired. I expressed my dissatisfaction that the computer had not been repaired as I had been led to believe it would be. She maintained that the damage was not Toshiba’s responsibility, and erroneously accused us of continuing to use the computer even when we realized it was broken. Rebecca said that if we had sent the computer back immediately when we realized it was faulty it would have been repaired free of charge. I once again explained that my mother had no reason at all to believe the difficulty to open and shut was abnormal, and that we did indeed send it back as soon as we realized that the difficulty to open and shut was a sign and cause of damage. I also noted that the proximity of the complaint was irrelevant since the computer was still under warranty. Rebecca scoffed at these points and curtly reiterated that the damage was not Toshiba’s responsibility. I gave Rebecca the benefit of a doubt at this point and supposed that it was not her decision to refuse repair. I asked to speak with someone else which she declined, stating that she was the supervisor. Upon realizing it was Rebecca’s decision to refuse repair I expressed my disappointment and told her that in addition to contacting other Toshiba representatives in an attempt to resolve the issue, unfortunately I would also have to warn others of my experience with Toshiba should they express interest in any of their products, as well as posting reviews of the Satallite on CNET, etc. should they be unable to repair the device. She sullenly responded (which I should mention was her disposition from the beginning of the conversation) “do whatever you have to do to make you feel better about yourself”. I was shocked that Rebecca said this so I asked her to repeat what she just said, which she emphatically did. I’ve been involved in a family business for years and I would never, ever think of responding to a customer with such a remark. I told Rebecca that since she insisted on being rude I would be sure to mention her name when further discussing this issue with Toshiba as well as in my online complaints. I then called back into the Toshiba calling center, where I spoke with Jason. He attempted to connect me with a case manager to discuss the issue but then stated that none were currently available. He asked me to provide him with a phone number and indicated that a case manager would give me a call back within an hour. I specifically asked for Zachary again since he was familiar with my case, but noted that any case manager would be fantastic. That was yesterday, and I still have yet to receive a return call. I am sending a copy of this to Toshiba’s PM box along with my contact and claim information.
This is the second time I have been insulted and treated as more of a nuisance than as a customer by one of Toshiba’s customer support representatives. Rebecca’s sullen and apathetic disposition toward me as a customer was totally uncalled for and in my opinion inexcusable. There are too many friendly and hardworking Americans in the US right now who would be extremely grateful to have her job. If she were my employee I would have no qualms replacing her with someone of Zachary’s friendly and empathetic disposition, but that is Toshiba’s business. I look forward to hearing back from Toshiba regarding my experience and hope they will reconsider repairing the faulty device.
Order Number: TP-10462156
Model Number: PSKFQU-008003
Serial Number: 3D115860R
To whom it may concern,
I was given a Toshiba Satellite (W35Dt-A3300) (SKU: 1530094), purchased through Best Buy of Crestwood, IL, for Christmas of 2013.
Though it was very expensive, it never worked well. However, I dealt with that as best I could. But, the computer entirely crashed (screen went black; would not turn back on) on 2/4/2014. I brought it to Best Buy’s Geek Squad on 2/5/14. (Service Order: 00306-989098308)
It was sent to their Service Center where the motherboard was restarted. It worked OK until the other day, 4/7/2014, whereupon it once again crashed (went black; would not power on). I have again brought it to Best Buy’s Geek Squad, and again it has been sent out. (Service Order 00306-990903536)
I am sure it will be reset again and work again for a short time, whereupon it will crash and the cycle will resume… To say I am irked is an understatement. I am currently unemployed, after my department was let go after two years at a medical education firm. I need a computer at this juncture very much so as to find new employment.
Nearly $700 was spent on this computer. It has never worked well. It is crap, excuse my language. I feel entirely ripped off. I have a feeling that Toshiba knows this computer is worthless and is doing nothing about it.
I would like reparations to some degree or another for this. I cannot even be guaranteed of my hard-drive’s safety, which means I may lose a lifetime of files in this repair process.
I would like my money back. I would like a different computer. I would like my files to be securely transferred.
This is unacceptable. I have lost all faith in your company and product line. Please find a way to fix this, and do so quickly.
I have spent 4hrs on the phone with the tech support line spoke with 4 different people because I was having trouble getting on line and all they want to do is sell my security software package. The computer is only 3months old and I have Norton security. I do not want to buy a 200.00 dollar security fee. I will post everywhere I can find on your poor customer service inability to speak to a case manger, or a supervisor. I promise you no one I know or my family or friends. will ever buy any type of Toshiba product again.
I made the mistake of purchasing a Toshiba laptop for my daughter to use in college. Less than a year into the product the hard drive needed to be replaced, in the 2nd year, the hard drive again has crashed. I called to Toshiba Customer service today and was advised that the warranty was expired, when I advised I purchased a 2 year warranty, I was advised that the computer warranty expired and they would not honor the warranty. I explained that I am dealing with the warranty side and customer service indicated there was nothing they could do. Evidently, Toshiba doesn’t comprehend the concept of customer service. I requested a recovery disk, at first they wanted to charge me for the disk, but of course given that their product failed twice, why shouldn’t they charge more.
Absolutely a waste of time dealing with these idiots. Apple Computer, here we come.
I purchased a Qosmio X75-A7295 back on December 17,2013 for my daughter that attends the University as a Christmas Gift. Well let me tell you what a give of pain this has being.
She noticed a lot of noise from the fan, took more than 24 hrs to update, keep getting a blue screen with a sad face. And other issues where address to Toshiba – Tec. Support. By the way is very hard to get in contact with a person because the computer or system never understands what you are saying. Call 1/13/14 got a TP#, send the computer over to Depot repair place for it to be fix. The Toshiba email says they received and requested parts on 1/21/14. In February 2014 I called again to get an up date on the computer. Still waiting on parts to arrive, since Toshiba order in BULK per case manager that took care of me (we was very rude and didn’t seem to care that we did not have computer. Today is March 10, 2014 and still getting the run around that they are waiting for the PART TO ARRIVE. Well let me tell you something when I write the serial number in the Toshiba Web. it says that it does not exist.(HUM) I spoke to a case manager: John and he told me the same thing that need to check with Depot via email.
I WANT A NEW COMPUTER QOSMIO X75-A7295, WITH NEW GUARANTEE SINCE ITS BEING 3 MONTHS SINCE I SEND THE COMPUTER TO GET FIX OR REPAIR.
I FELL LIKE I HAVE BEING PENALIZE FOR SENDING THE DEPOT TO BE FIX.
THIS IS PAID FOR AND TOSHIBA SHOULD DO THE HONORABLE/RIGHT THING AND SEND A ME A NEW COMPUTER WITH NEW GURANTEE.
TOSHIBA DO THE RIGHT THING.
Order#1771569, Cust# 458XXXXX
From: Michael Buzzeo: pandapoXXXXX@iCloud.com
I have been plagued with problems since purchase.
1) Many resets.
2) 8.1 would not download. Care Plus, the tech had to reset, then he helped me download 8.1, a .exe file. A 2 day job.
3) I purchased Office 2013, an .exe file again.MS gave me Libre Office.
4) I purchased the laptop online through ToshibaDirect and a 3 yr Sq. Trade Contract. The bottom bay had no clips, but switching and putting a new same memory showed that the bottom bay did not register and RAM at all.
5) One day I have the internet, the next day no. Brent, this mean man said, he only does hardware. But defects in hardware, cause software problems. I purchased a new laptop, now I will get a repaired refurbished. This is wrong.
6) The tech, Raymond, told me to call sales to exchange the computer. I was willing to pay a little extra since this week you have a special on the L50D, AMD 8 Quad Core, a better laptop.
After speaking to this mean man, Brent at 12:17PM EST, he insisted I could not trade up but gave me no answers. I asked if the memory bay would be repaired and gave no answers I am not looking for money,which is an option with Sq. Tr, ,only to trade up to the L50D. I want the L50D, not a lemon back.
The woman in the sales dept. acted as if she could not hear me and hung up.
Brent came on very aggressive and mean, the reservation ID is: TC-!0450681. When I purchased the Satellite, Toshiba sales was so kind and helpful. He did say by the 3 yr Sq. Trade contact, I could go to Best Buy. I will first do this. I do not trust this man at all.
Besides, I am disabled and depending on your response, I will file a complaint with the Attorney Genera’s Office at Disabilty.gov.
Michael Buzzeo
Purchased high end laptop and fan would come on at 90% and stay on. Toshiba sent me a replacement and the fan issue went away. However, the computer was very sluggish at startup and after troubleshooting I realized that the Hard drive was going to 100% and staying there. All the time I have spent with this computer, I have been troubleshooting. I Contacted Ben ( Case Manager) and he would not answer any questions. Only repeating that he has done all he could. I asked to speak to another case manager and then the call was disconnected. I called back and was told that I couldnt get a refund or a replacement. I was told to send it in for repair. Ok, no problem. Whats 10 more days without a computer that I spent 1000$ on. So the repair ticket was submitted and I was advised that I would be responsible for shipping. This is the part that I really cant understand. The laptop has never performed as advertised and to get it fixed I am responsible? Doesnt make since to me. I just wanted to let someone know how I was treated as a customer at Toshiba Direct. Hopefully someone reads this that cares and will make a difference. I use a toshiba laptop at work daily and the performance is great, thats the reason I decided to get a toshiba laptop for my home. Unfortunalty I have had nothing but trouble with it and cant seem to get good support for resolving the issues.
Thanks,
Ron