Thredup was founded in 2009 as an online peer to peer men’s clothing swap. After a few test runs, the company moved on to men’s, women’s, and children’s used clothing and shoes.
Today, Thredup is the largest online consignment and thrift “store”. Clients can shop by brand, size, or price. The company offers “Clean Out Bags”, where clients can put clothing, shoes, and accessories they wish to sell. The bag is mailed to the company, which offers cash or store credit for wanted items. Items are guaranteed to be flaw free, stain free, functional (with working zippers and no missing buttons), as well as fashionable.
The company warehouse is located in San Leandro, California, while headquarters are now located in San Francisco, California.
Please stop using Febreeze on the clothing. It is very unpleasant for people with allergies and odor sensitivities.
My last order I placed included 3 dresses described as Plus size 3X but all 3 were manufacturer labeled 3XL which is a dramatic difference between sizes. I only pull on the Womens Plus sizes when I go on your line and am really frustrated with the fulfillment of my orders size wise. I am returning all 3.
Also, it is difficult to finally find the return information on your website. It should be situated on the front page top headline along with all the other pieces of info,
I so wish Thredup would STOP using scented Febreze on their clothing! This is such bad business. So many people are highly allergic to fragrances, or are sensitive to these kind of odors. What makes it worse, it is so difficult to get the smell out of the clothes, even after multiple washings, and hanging clothes outside to air out.
I was recently on a website looking for information on how to remove the Febreze odor from clothes, and many people who prefer to shop second-hand clothing were saying they couldn’t shop Ebay or Thredup because of this problem.
There is, I believe, unscented Febreze. Please consider using that, or use nothing at all. The scented Febreze is really quite disgusting.
I completely agree with this! It is so overpowering and gross. And why is it needed? Do the clothes come in smelling bad??
Dear thred up corporate office. I have a fiancé who works for one of your establishments. I will not disclose her name but I can tell you that she works in the Mechanicsburg building. I think that it is pretty pathetic that when a family member of one of your employees has an emergency issue that they need to contact that person that you have no direct phone number on your website at all that will allow them access to communicate with that staff memeber also when you build a website I think that you Should also make it so that it doesn’t take you to the same phone number that is in reference to your website tech support. Again if you build a website that you also put that direct number in line with that establishment not to the same website tech support. I think it is complete nonsense that you as a business owner should know that. Thank you and have a good night because it is 0:0048 pst. And I have been trying for almost three hours and it sends me to some stupid google voice recognition thing. Insane just complete insanity and also I think that those employees should be able to have personal phones on them as well. Thanks again and as business owners we should allow our website to be in working order non of jumping around trying to find a comments box or a contact number. Now if you had an issue at home and your relative needed to contact don’t you have a direct number for them to contact you on. I would think so. Now as a commanding officer of a contracted company I think some should be done about it. Again it is 0:53
I am new to thredup can’t not access your site. I need to know if you mail a check for payouts, because I get emails stating items have sold. But No access
I am so so upset with this company I may never buy here again. Nor the other 3 that ordered with me
On 12-31-18 ordered. 89.36. Cancelled. 1-14-19
01-11-19. 360.98. 1-14-19
01-11-19. 21.97. 1-17-19
01-16-19. 70.32. 1-28-19
Why were all our ordered cancelled with no warning no reason no notification. Bad business. Mad 4 of us
December 2018 I purchased a 30 piece jewelry rescue box I was so excited because I had watched so many thredup jewelry unboxings,on YouTube, of the 30 piece and 10 pound boxes. I have seen 10k gold, sterling silver and high end brands coming from both of these boxes so I was very excited that I would at least get something that would equal the value of $34.00. My box came from the distribution center in PA, it was a huge disappointment most everything in my 30 piece box was very low end department store jewelry, yes 1 piece was from Walmart that was on clearance at 50 cents that counted as 1of my 30 pieces…..really?!? 1/4 of my box was low end quality, 1/2 was not wearable at all due to gold tone color loss, missing rhinestones or just broken. The 1/4 I consider wearable was very underwhelming especially after seeing so many nice pieces of Mexican 925 silver coming out of the 10 pound boxes. I’m very disappointed I deleted my account twice because one employees thought by offering me 20% off and reactivating my account would make up for this pile of crap I got…it didn’t it only made me more furious she would insult me like that. You really need to re-evaluate and educate those who pick these 30 pieces at least give you something to keep you ordering. The other problem was I felt the jewelry could have been put in boxes not stuffed in baggies but I guess that just goes to show how they felt about the crap they put in my box…it wasn’t good enough to put each piece in jewelry boxes.
Thank you,
Sherri
I cannot get into the site. It makes me go around and around and never opens. How do I get entrance>
Please advise the status of Clean Out Bag B2TOG-6PHF5?????
Hello,
I’ve previously reached out through your online ‘support team,’ multiple times, which seems faulty. To my chagrin, I have yet to receive a response about my complaint about funds not being credited to my account. It has been 2 weeks and I have not been helped. Is there someone I can speak to in order to clarify and clear up this matter.
April 5, 2018
I placed an order and received my items on April 4, 2018. I which to return them. I went to my account and found no items listed. I’ve purchased several items from ThredUp in the past. I wish to return the following items:
Item # 35038350 size: 10 Description: Women’s Elizabeth Mc Kay Long Sleeve Blouse
Item # 35857196 size: Fits All Description: Women’s Apt. 9 Cardigan.
This is the first time I had to return any items. I’ve been please in the past with the selection I received. I appreciate you helping me to return these items so I can continue to shop. Thank you.