Stash Financial, sometimes referred to as Stash Bank or just Stash was founded in 2015 by Brandon Krieg, David Ronick, and Ed Robinson. The company operates both a web platform and mobile apps, allowing users to incrementally invest small amounts.
Investors can use the web page or the app to invest as little as $5 into fractional shares of stock.
Users can invest in personal brokerage accounts, retirement accounts, traditional IRAs, Roth IRAs, or custodial accounts. Stash also offers financial education and automatic investing.
NerdWallet posted a review in January 2019 that this was a great app for those who are new to investing but that the $1 fee for accounts whose balance was less than $5000 was rather high and that users might find other services that were a better value.
Stash is one of the fastest-growing investment companies in the US and even during the tumultuous times of the coronavirus, the company managed to raise $112 million in series F funding in late April 2020.
In late April 2020, CNBC listed Stash in their articles regarding tricks for saving money, even during the quarantine.
Stash maintains a corporate office in New York, New York.
Dear Stash,
Please forward this to your customer relations department.
Locked out the account at 8 am.
Called customer services – no answer, times logged:
8:00 – 9:00 –hold / no answer
9:15 – 27 second hold- no answer
9:40 – 11 mins hold – no answer
10: 08 – after holding and finally connected. We had a 1 hr. and 6 mins conversation.
Spoke with a young lady and a supervisor- Pablo. ( both kind but not helpful in the situation & NOT their fault)
They cannot send me a reset password link. My email account is locked and my email is entered incorrectly but they refused to update email address without driver’s license. However they sent me 2 emails to send source documentation. Why cannot they update my email address in the system if they can send me an email ?? after verifying all personal information ( that is ridiculous) They cannot unlock my account because I am missing supporting documentation ( understandable) but they can send me an email but cannot update my correct email because that will trigger my reset password
to work. ( smart company tactic but not consumer friendly)
Your company policies makes it very unfriendly to set up basic profile in this manner ( all I needed was to reset password – I would have uploaded docs, however, you refused to update my email) I was in the process of setting up an account, this experience has made it very unpleasant and wasted my time. You do have legitimate customer support. If you want people to invest money provide appropriate customer service in real time.
Theses measures that you took with me was not to protect my identity because you were provided my NAME /DOB/SS/ DL…. So please don’t justify your policies. This makes me as new customer, not want to get involved with you. Please kindly unlock my account and delete my subscription ASAP. If you continue to make this difficult for me I will write a terrible review and will broadcast it through to twitter and TIKTOK e.ct and or seek legal action.