Six Flags was founded in 1959 by Angus G. Wynne as The Great Southwest Corporation.
The first theme park was called “Six Flags Over Texas” for the flags of Texas, Spain, France, Mexico, the Republic of Texas, and the United States. The park was, and still is, split into separate sections such as the Spain and Mexico section.
The original park was sold in 1966 to a subsidiary of the Pennsylvania Railroad. When the Railroad merged with the New York Central Railroad, the new company began to expand the amusement park chain with two new parks: Six Flags Over Georgia and Six Flags Over Mid-America.
The company began to grow by acquiring independent parks.
Six Flags Theme Parks was acquired by Premier Parks in 1998 for $1.86 billion.
Today Six Flags Entertainment Corp draws 25 million visitors each year to its 20 parks in North America. Six Flags trades publicly on the New York Stock Exchange under the symbol SIX. The company has 1,900 employees and had $1.1 billion in revenue in 2013.
Six Flags Entertainment CorporationSix Flags was founded in 1959 by Angus G. Wynne as The Great Southwest Corporation.
The first theme park was called “Six Flags Over Texas” for the flags of Texas, Spain, France, Mexico, the Republic of Texas, and the United States. The park was, and still is, split into separate sections such as the Spain and Mexico section.
The original park was sold in 1966 to a subsidiary of the Pennsylvania Railroad. When the Railroad merged with the New York Central Railroad, the new company began to expand the amusement park chain with two new parks: Six Flags Over Georgia and Six Flags Over Mid-America.
History
The company began to grow by acquiring independent parks.
Six Flags Theme Parks was acquired by Premier Parks in 1998 for $1.86 billion.
Today Six Flags Entertainment Corp draws 25 million visitors each year to its 20 parks in North America. Six Flags trades publicly on the New York Stock Exchange under the symbol SIX. The company has 1,900 employees and had $1.1 billion in revenue in 2013.
On Saturday, June 15th my family went to Sixflags splash town in Houston tx. We ate lunch in the area they had reserved for Dimond members lunch. They had a long table set up with the food on it. On one side they had the servers and my family was on the other side. My daughter Winter took her plate to get food. As she handed her plate to the server she reached up to give her the plate and her left arm hit on the metal container holding the food. She let out and loud yell and grabbed her arm. I took her straight to the first aid office. They wrapped her left arm and filled out a report. The food area had no caution signs or hot signs on anything. There was no rope or barricade separating people from the food. We took her to the hospital and they also confirmed first and second degree burns top her left forearm. We tried calling and waiting for a response from your insurance with no response. We have hired an attorney that has been following up with no response from you as well. My family is Diamond Elite Members of six flags. I am very disappointed with how this is being handled and will not be renewing our membership. We will be sending out press releases on this matter and informing our network not to patronize your park. The lack of caring from your organization about an injury to a child at your park is appalling.
Sixflags Over Texas employees don’t get treated fairly there is favoritism. The people who work there the longest get promised a position and don’t ever get it . They also won’t work with you about your schedule even though the side you work on is under staffed. I would give two week notices for the weekend can’t work and they will still schedule me even though i won’t be in town. They make the people who work the hardest want to quit because they give the promtions to the people who don’t even show up to work on time or even stay on ride when they are supposed.
Dear Six Flags Corporate Offices,
My name is Thomas Lambert and I am a Diamond Elite Member to Six Flags Over Georgia. There are quite a few issues that I would like to address with you all as a company. The list is rather extensive, but I will do my best to keep it straight and to the point.
1. Overall, customer service in all of the Georgia parks are horrible. I would say less than 10% of the employees that I come across during my visits to the parks actually care to make people smile. These are amusement parks that are being operated, they act more miserable than people coming into a dentist office. I honestly leave in more of a foul mood from dealing with horrible customer service than I do excited from the rides or attractions (they are coming up) that I was able to visit.
2. The attractions at your park should be fully operational. That is the main reason people visit amusement parks. I have children, one that is four years old and not quite tall enough for much outside of Boom Town. All season long, it seems as if only 40% of the rides in this area have been operational. Every time that I have been to the park this year, there have been numerous rides shut down with no explanation or estimated times for them to be back up and running including the park that is at the beginning of Boomtown. i was told last visit that it had not been signed off on so they could not open it. Even the newer rides in the park, such as Pandemonium, Battle for Metropolis, and Twisted Cyclone have been closed multiple times during my visits. Safety for customers is one thing but everytime. If I was a one time guest, I would definitely want a refund because these are things that people come for. These things are what people plan to do when they visit your park. I have family that does not live around here, and the way your park is being run, I would not suggest them wasting their money on a visit to a park that would leave them disappointed.
3. The members of “management” that I have spoken with, show absolutely no concern. It is like my voice is falling on deaf ears. There has not been a single one help address any issue that I have brought to their attention. It seems as if the entire staff at the park is simply there for a paycheck and nothing else. With a company as big and as prosperous as you are, I would think that somewhere along the way that there would be an insight on customer service. Trust me, I know that not every customer is right in every situation. I just strongly feel if I pay for a service, product, or access then that is exactly what I should get. I honestly feel that I am paying for services that I do not have access to. With the multiple attractions being closed, over 65% of restraunts closed (I have never seen all of them open at the same time, some I have not seen open at all this year), and the lack of joy from the employees; I feel like I am being ripped off.
4. Let me just touch on Hurricane Harbor. This is a huge deal with Georiga heat and with other attrations being closed this is something we try to look forward to. First with only one place to eat my wife waited one hour and forty minutes to feed our children since we do have the dining pass. In the heat, this is unexeptable. Not to mention as soon as she received the food, they closed the wave pool because they stated it was dirty?!?! It did not open back up. On top of that is it neccasary to close the wave pool every 45 minutes for a safety check? Not much time to enjoy it in the heat. Safety checks should not take more than 5 minutes if they need to be done that often. they are not done that often at White Waters. Training should be done outside of the opened hours. Customers don’t pay to watch the employees continuiously every hour learn how to get a “DUMMY” drowning victim to safetly and perform CPR. They should know how to do this before opening hours. All of the lifeguards are day dreaming anyway. Reservations for the Elite Member section. I was told Six Flags Over Ga does not follow there own rules it states online “Waterpark Diamond Area Access (as available) Present your Diamond Elite Membership card at the entry of the waterpark Diamond Member area for exclusive access. Only Diamond and Diamond Elite Members may enter the Diamond Member area — other guests are not allowed. Seating is limited and available on a first-come, first serve basis” I should not need to worry about a reservation for all the empty spots that are there on a daily basis. We pay enough to just come in and not have to deal with another employee that wants to enforce rules that are contradicating.
5. Rental of lockers. This is great but it should be an option not a thing we HAVE to do. We used to be able to leave our belongings at the rides. Which with me as a diabetic I need to be able to get to my things immediately if needed so walking to a locker across the park is not an option for us. We know the park is not responsible for our items but this should be our choice. Expecially after spending money on the memberships we do not all the time have extra to be spent everytime we are at the park. This is why we include our dining pass and this is why we pay extra for the Diamond Elite Pass. We would like to enjoy the park more rather than how much it is going to cost when visiting.
White Water is a whole other story. I will not take my family back there at all. It was so dirty and everything is not in working order. Both parks seriously need some changes. We hesitated coming back as members but my children are now at the point where they dont see some of the wrong and they just want to have some sort of fun and the options in Ga are slim. With that being said this could be a great family place, a great place to bring out of town vistors, and just a fun amusement park all around for all year fun but changes seriously need to be done. I hear more people complaining on our visits than having fun. Your park can be so much more. I would just really enjoy getting my money worth. Right now it is not worth it. I really hope that this letter is not overlooked and some changes can be made. Right now I am spending $86 on Diamond Elite passes for my family and another $21 on Diamond member pass for my mother in law that are not worth 50% of that. I really dont want to tell my children that we cannot go anymore but I am being left with not much options from Six Flags. If you would like to discuss this any further or maybe have some good news for me you can reach me at 678-367-XXXX. I do realize I am one person but one person can always try to make some sort of difference RIGHT?
Sincerely,
Thomas Shane Lambert and Family
We visit a newly acquired park-hurricane harbour splashtown in spring tx on Memorial Day. I am disappointed to say that the disrespect we received by a supervisor (Bianca) was shocking. We are sixflags members and visit the parks regularly. We are also Disneyworld passholders and customer service is the major difference between the two parks and is what will keep people visiting Disneyworld regardless of expense. When I attempted to voice my concern to Bianca who is a supervisor, she actively ignored me and would not look at me. I am a supervisor myself and this is unacceptable and shocking. I told her that she obviously did not care about my concern and asked to speak to her supervisor. She walked me over to him and then proceeded to say that I was yelling at her (I wasn’t) and argued very loudly with me in front of her supervisor who didn’t even attempt to correct her behavior. She was also extremely aggressive and kept saying “talk to my boss like you were talking to me” This is embarrassing and should have never occurred.
I planned a surprise over night trip for my 3 grandchildren on April 22,2019 at six flags great escape lodge in Queensbury, new York, room was ready when we arrived. We went to the room to change for the water park. Children had a grand time. We left the park after 2 and a half hrs. to take a break. We went out to get some food brought it back to the room and returned to the water park, After several more hrs. we left to go back to the room to shower. There I seen a dried wash cloth hanging on the shower rod. Cob webs in the light above the sink, gold fish cracker and a hair clip on the shelf under the tv. behind the dresser was paper and a cough drop, sticky knobs on the dresser, and dirty air vent in the bathroom. Also no light worked by the bed. Something under the dresser, I did not want to touch. For the money you spend I would hope that the room was in better condition, I was not satisfied at all.
My name is Filippo Patrinicola. I am 45 years old and have been a special needs educator for twenty five years. I have had season passes for many years. I recently purchased season passes valid for the remainder of 2018 through the end of 2019. I purchased two passes, one for myself and one for my fourteen year old son. Our first visit took place on Saturday December 15, 2018. We visited Six Flags Great Adventure in New Jersey. We visited with a friend of mine and three other children. In all we were a party of six including two eleven and two fourteen year olds.
The evening was intended to be a celebration of the Holidays.
All six of us rode the Justice League Battle For Metropolis Ride. I went on the ride a second time with my son and his friend. At no point in time did anyone inform me that cell phone use was prohibited on the ride. The three of us entered and sat in the car. I had my cell phone visibly out prior to the start of the ride. I recall making eye contact with the staff member who was sitting on the platform near the entrance of the ride. Again, no staff member approached me to ask me to put my cell phone away. No staff member announced to me, or anyone else, that cell phone use was against park policy. And yet, the ride was allowed to begin with me having my cell phone out. Please keep in mind, the ride was not full by any means.
Upon completion of the ride, I exited the car ride where we were sitting and I was asked by a security officer if I was using my cell phone during the ride. I responded yes. The security officer asked for my drivers license and I gave it to him. He then walked away with it. I was left standing, waiting for him to return, without an explanation of what was occurring. After several minutes, the security officer returned and stood in front of me without saying a word. Unsure if this was the same security officer, i asked him if he was the individual that took my license and he confirmed he was. I asked him where my license was and he responded by simply saying “they are writing a report”. I waited patiently for several more minutes until finally a female security officer returned. I confirmed my identity with her and I asked her to return my license. She responded by saying that I was being ejected from the park and my license would be returned to me upon my exit of the park.
I continued to ask for my license back and was told again that I would have it returned once I left the park. I informed both security officers that I was unaware of the cell phone policy. Their response was that there are signs posted. At this point we had left the ride area and were walking towards the exit. The rest of my party were with me as we all traveled to the park from NY together in one car. i continued questioning how I was to be aware of the policy. It was at this point in time that the security officer (I believe his name was Nakia) said to me “we have a witness that says you were told four times”. I made it clear to Nakia that I found this to be a false claim and I disputed this claim. I asked to speak with this witness but I was told I could not. I asked o have the name of this witness and was told I could not. I asked for the right to speak to someone about this matter and was told I could complain at the exit with guest relations. I was also informed that I had now been banned from the park for a month.
Upon passing through the turnstile at the exit of the park I asked for my license back. I was denied my request and was told I was still on park property. I asked to go to guest relations to put in my complaint (as I was told i would be able to do) but was told that I couldn’t go now because I was being ejected from the park. I continued to ask to speak to someone in management and was continually denied. Nakia finally asked me for my cell phone number and informed me that someone from guest relations would contact me. At this point a third security officer appeared and as well as two police officers. I explained the whole situation to them and was threatened to be arrested if I did not leave the park property. I continued to ask for a name or contact to call and was denied. At this point I was told the ban from the park was for a year. Finally one of the police officers advised me to call corporate office. I left the property with the rest of my party.
On Monday December 17th, I called corporate offices and spoke to Perla who informed me she would forward my complaint to a supervisor. Later that day a supervisor named Conor returned my call and told me she would forward my complaint to her supervisor. When asked for the person’s name I was denied this information.
On Tuesday December 18th I received a call from a supervisor named Lauren. When I asked for her last name she stated Lauren D and her title was Corporate Guest Relations Managerial. I recounted the events to Lauren D. She stated she understood my side of the story but unfortunately “there were events that occurred from the time I left the ride to the time I left the park that led to the year ban”. When I asked her to clarify on these “events”, she stated that I “swung at an officer”.
I am want an investigation into the events that occurred on the evening I visited the park. I want the cameras to be viewed. I want a copy of the report that was written. I want my year ban re-evaluated.
I would also like to know exactly how the staff and security hired at the park are trained. As a guest of Six Flags Great Adventure I was not shown any amount of courtesy or respect or communication. If I had been treated with courtesy and respect and clarification from the beginning, this situation would not have escalated. When I was first asked for my license it should have been explained to me with courtesy and respect that unfortunately I had unknowingly broken park policy and that unfortunately I would need to leave the park for that day. This did not occur. My due process rights were not given to me. Nothing was explained to me at all.
I was never approached or told that cell phone use was not allowed. As I mentioned earlier, my cell phone was visibly out before the start of the ride. Why was the ride allowed to begin? I want the cameras viewed. I strongly disagree with the statement that I was told four times to put my cell away. I was never informed of the policy not even once.
I want a complete investigation into the allegations that I “swung at an officer”. I am 48 years old and have never in my life “swung” at anyone. If this allegation were to be true then why wasn’t I arrested on the spot?
I have been visiting Six Flags in New Jersey for decades. Never have I had such an unprofessional and disrespectful experience. The false accusations and lack of communication by park employees are unacceptable. My character has been put into question.
I strongly disagree with the statement that I was told four times to not use my cell. I strongly disagree with the accusation that I “swung a an officer”.
I am writing this email as per my conversation with Lauren D.
I am very upset regarding a recent visit to Six Flags St. Louis. I would like to speak to someone regarding the way my daughter and I were treated by an employee. Further, our dining pass options on the past two visits have not worked. I have written a letter to the Park President and have left voicemails at the phone number listed above and have yet to receive a response.
In June of this year, 2018, I purchased season elite passes for my family and me (four passes). We visited Six Flags over texas ONCE during the month of June. We did not have a pleasant visit. My children did not get to move to the front of the line for any of the rides, we had to wait to get the things we needed to be considered elite customers, by the time we went to eat, we were told the time for that had passed so we had to settle for chips and a hotdog, and we were given a hard time about our pictures. The manager tried to make good of the situation by giving us a letter for our “next” visit allowing us an opportunity to go to the front of the lines for rides. We lives in Mississippi where there is no six flags and because of the disappointment and all that we went through, I want to cancel my passes and demand a refund for all monthly payments from July til today’s date. I am hurt and very disappointed. The monthly fee of over $190.00 is a rip-off and I want all of my money returned except the money paid in June. Y’all can have that. We won’t be returning. Someone needs to call me asap!!!!
I purchase a 3 memberships in May upgraded one of them to diamond with a meal pass somehow my memberships had 3 account numbers when I upgraded in July the representative helping me said not to worry that they will merge my accounts and use one credit card for payments. Come home to find that 2 of the memberships are in collection due to no payment tried talking to the customer relations rep SUPERVISOR and she hung up on me. called the 800 number and they told me that there is nothing they can do that I have to call the collection agency and settle the accounts. This is completely unacceptable I can’t talk to a manager or someone to clear this up horrible customer service and now this is affecting my credit something that should have been a fun experience turned to a nightmare!!!!!
Dear six flags after paying a ton of $ to bring myself my 4 children and my friend and her 3 child. We purchased food and I was waiting in line cause they didn’t have enough to fill my order. The kids proceeded to exit with there food. My friends 3 white children go no problem my son who’s black was stopped and ask rude if he paid. First he’s 9 ok.he was with his sister 18 and another child. I told the head of food safety and she did nothing. I went to the front desk and they didn’t ask for my name my number nothing I had to tell them I want someone to contact me about this. My sons 9 years old and became he’s black he has to be embarrassed and upset cause ofhis race. As I spoke up 3 other people spoke up. I Spanish man said the women threw his little sister food away cause the women claimed she didn’t pay. He didn’t say anything he purchased a new 1 then another man said something. I had people of other races clapping cause I spoke up I had 2 people bring there plates over to me cause they was proud I spoke up. I’m a white women and my children are black. Half. Please why is it ever ok for them to be racist. Racism is not OK no matter the color black white Spanish it’s not OK. This is not something that’s going to blow over I’ve already emailed Red Cross they’re having an event there I’ve emailed Dunkin donuts they are having an event there I’ve emailed sneakers you’re having an event there I will tell the world the video that I have of me speaking to the head manager of the food safety is going viral how she laughed and said I’ll talk to the employee she did nothing I don’t want to be accommoded with anything from six flags. I just want everyone to no how your place works it’s unfair. It’s not ok. I will call the ceo every single day n let him no about this. I will not stop until justice is served for my child. He felt because he’s a black child he did something wrong. This hurts my soul to the core. I’m discussed and sick. I’m hurt. I’m sad for my child.stop racism now. Please please stop the racism
Wow, talk about White Washing. Those Employees should get fired for that.
If i was there Id be with those Clapping for you
I WENT TO SIX FLAGS ON 08/25/2018 WITH MY HUSBAND, 2 CHILDREN AS WELL AS 20 OTHER YOUTH MEMBERS FROM MY CHURCH.AROUND 3:00 PM WE MADE IT TO THE RIDE EL TORO MIND YOU WE’VE ALREADY BEEN ON HALF OF THE RIDES AT THE PARK ALREADY WHEN THIS FEMALE SECURITY GUARD BY THE NAME OF “SHAUNE” I BELIEVE THATS HOW YOU SPELL IT WAS EXTREAMLY UNPROFESSIONAL! SHE TOLD MY HUSBAND TO PAT HIS POCKETS AND HE ASKED FOR WHAT SINCE WE’VE BEEN ON A FEW RIDES ALREADY AND NO ONE HAS TOLD HIM TO DO SO HER REPLY WAS BECAUSE I SAID SO. THEN SHE PATTED HIM DOWN WITCH WAS UNCALLED FOR SINCE WHEN YOU FIRST COME INTO SIX FLAGS YOU GO THROUGH METAL DETECTORS. SINCE MY HUSBAND REFUSED TO TURN IS POCKET INSIDE OUT AFTER SHE ALREADY HAD PAT HIM DOWN SHE REFUSED TO LET HIM ON THE RIDE SO MY HUSBAND KEPT GOING. SHE CALLED FOR BACK UP AND ONCE THEY GOT THERE “JOHN” HEAD OF SECURITY CAME ASKED WHAT HAPPEN AND OF COURSE HE DID NOT HAVE A CARE IN THE WORLD OF WHAT WE HAD TO SAY HIS COWORKER WAS RIGHT! WE ENDED UP GETTING KICKED OF THE LINE AND AS WE DO SO THE REST OF THE LINE WAS SAYING HOW DISRESPECTFUL SHE WAS THAT SHE HAS NO RIGHT TO PUT HER HANDS ON ANYONE THEY TO WAS A VICTIM OF HER ACTIONS! LONG STORY STORT SOMETHING HAS TO GET DONE I SPENT TO MUCH MONEY FOR MY CHILDREN TO HAVE A GOOD TIME TO END UP SEEING THERE DAD GO THROUGH THAT IT WAS VERY EMBARRASSING. I STRONGLY FEEL LIKE SOMETHING SHOULD GET DONE WITH THIS SITUATION THIS LADY SHOULD NOT BE DOING THIS TO THE COSTUMERS.
GM . I HATE SIX FLAGS THE ONLY I BUY A SEASON PASS IS TO PURCHASE TWEETY BIRD STUFF , THERE IS VERY VERY LITTLE TWEETY STUFF . AND THE CUSTOMER SERVICE AT THE MARYLAND SIX FLGS IS TERRIBLE, THE STAFF IS NOT FRIENDLY , I’M TRYING TO UPDATE MY PAYMENT ON LINE HAVING MAJOR ISSUES AND THERE IS NO LIVE PERSON TO ASSIST ME . THIS VERY STRESSFUL . I KEEP BEING SENT ON LINE . SINCE I CAN’T GAIN ACCESS THAT IDEA IS USELESS. SINCE YOU ARE SELLING VERY VERY LITTLE TWEETY BIRD THERE IS NO NEED FOR TO CONTINUE BUYING SEASON PASSES . WHAT EVER HAPPEN GOOD SERVICE AND THE ABILITY TO SPEAK A HUMAN ESPECIALLY WHEN WE CAN’T ACCESS THE INTERNET TO CONDUCT BUSINESS. I WON’T BE RENEWING THIS MEMBERSHIP . IT’S MORE CONVENT FOR ME TO GET THE 99.00 SPECIAL INSTEAD OF MEMBERSHIP FEE WEAR I HAVE TO PAY ON LINE .THIS MEMBERSHIP METHOD IS NOT SENIOR FRIENDLY . BUT I’M DONE WITH SIX FLAGS . I ONLY GO ONCE OR TWICE A YEAR ANY WAY . IT WAS WORTH IT TO BY MY TWEETY BIRD STUFF . I WILL MISS YOU TWEETY
Hello, We just took our summer vacation as a family and visited your six flags location in atlanta. We purchased season passes to six flags and white water. I am very unimpressed with the customer service we received along with a bunch of other things. Every person manning the gates and Every single ride was rude and acted like they didn’t even want to be there. At one point I had to direct my family through the check in process because the employee was too busy chatting it up with her neighbor pretty sad. We had issues with floats not being blown up and waiting in line for over an hour for one ride and receiving a flat float. When asked what to do the employee just shrugged her shoulders and popped her lips. Also, I was under the impression that this was a family fun environment, never have i ever taken my kids somewhere where people were walking around in thongs with both of their butt cheeks hanging out!! I had to cover their eyes on multiple occasions! Completely inappropriate!! Then, on our last day at Six flags we decided to let the kids enjoy some games every game they played the prize that was displayed for them to choose from was out of stock and the employee told us that they could not touch the displays. So why have them displayed if they are out?? When asked to speak to their supervisor she did not want to come and speak with us. Like I said that didn’t happen on one, but two different games. We went well out of our way to come to Atlanta to enjoy a family vacation and I just was not impressed at all. We always felt like we were imposing on the employees in both six flags and white water. We’ve had family vacations at Disney where we were treated so much better and the staff was actually happy to be there serving their customers who bring them business. We will never be returning to six flags or white water again.
I had contacted through email and phone only a week before coming to Six Flags where I asked if my 6’9 boyfriend could ride most of the rides. The woman on the phone at Guest Services said that he would be able to go on MOST of the rides, and if he couldn’t we could get a partial refund (“not all of your money back”. So I paid $138 and drove 3+ hours to only be able to go on 2 rides. Some even had height maximums that aren’t on the website (they only have it on the children’s ones it seems not the rollercoasters). I went to Guest Services and was told that there is a 6’10 limit on basically every ride and that there are no refunds. The only thing that could be done was to be given another ticket or a ticket for a water park on another day. My boyfriend is only up here until Friday and there is no way I’m driving back there for a water park. What is extremely upsetting is the fact that I was told one thing on the phone and then another in person when I spent near $200 for gas, the tickets, and the parking pass, and wasted 7 hours of my day driving to and back from Six Flags. I also get told that “everyone at Guest Services knows our refund policy” and was treated almost as if I was lying about what the Guest Services member said on the phone said (I know the phone call was recorded as well – 6/9/2018 at 4:19 P.M. is when I called). I wouldn’t have risked the whole extravaganza if I was told what the man said in Guest Services previously over the phone.
I have been a pass holder at Six Flags now for many years. This past year has been one of the worst. It started with problems at the Maryland location during spring break and has continued right up to today. Last year in October, I had renewed my tickets for this year and brought the papers with me to the park during Fright Fest. I asked the girl at the gate what I needed to do to register our purchase and she said it was done automatically when she scanned our cards. The year during spring break, we went to the park in Maryland and they said it was not registered and there was nothing they could do. Thank God I took my paperwork with me(something I learned from past issues with Six Flags) and they did let us in the park. We did have to go to customer service 3 days in a row and wait on the long lines to have them issue a pass for the day. We also lost out on our meal pass for those days.
We also had an issue with parking. My son went with a few friends and when he showed his pass at the parking gate they said it was not active and they had to pay. This was after I was told by customer service after the spring break issue that our tickets would be registered and he would have no problem. Turns out they didn’t do it correctly and the parking was not added.
After all this, that is when I called looking for some kind of compensation. Shawna issued me a GSR#, 879737 that was good for 5 meals, 5 snacks and 8 skip the line tickets.(4 gold and 4 red).
During a Flash Sale you had in September, I renewed our tickets again for next year. Looking at the paperwork, I wanted to make sure there was no confusion so I went into a live chat with a Six Flags employee. (DeeAnn K.) I asked about the sale and the part that said bring a friend fee for Fright Fest. That part was important to me so I wanted to make sure I was reading it correctly. She confirmed that during the Holiday in the park it would be on specific days but that Fright Fest bring a friend would go right on the card. Of course, when I called to confirm how this would work before we came for Fright Fest I was told that I was wrong. I am attaching all the papers I have as well as the transcript of the conversation I had before I renewed for the Flash Sale.
During the summer, my wife’s father passed away. This happed while she was at the park with my son. After that it was difficult for her to come back. Because of this, we didn’t get to use all the passes in our GSR. I called customer service to see if they would extend it to next year and it was at least 20-30 minutes on the phone of me having to argue my case. After all that, and telling him I wanted to talk to his supervisor, the best he came back with was he would extend it to the end of June. I feel it has been one slap in the face after another and I hung up completely angry and frustrated. If I didn’t have tickets for next year I would choose another park to spend my money. This has been some of the worst customer service I have ever experienced.
Also, I don’t see that I can attach anything but I would be happy to if you provide me an e-mail address to send it to.
Thanks,
Ron Cusumano
I recently visited San Antonio’s 6 Flags Fiesta Texas. I was extremely upset. I had purchased a ticket and came in from Houston to experience the Snow Day on 12/09/2017. Never did it say in adverting the snow day that it was an hour before park opens. The website only showed park hours from 2-10pm. I heard multiple people including myself about the small print upon entering the park that the snow day was an hour BEFORE park opens. We spent a lot of money to come down to the Texas location for this snow day that we did not get to experience. Thus being in the park none of the employee’s seemed to be informed on the snow day information. I went to 5 different employees before getting an answer different then “I don’t know”. I’m going to send a letter to corporate as well.
I was extremely dissatisfied with the customer service and experience we had, and would not recommend anyone in my family, friends, no company I work for to spend money in a company who would not refund a day we planned and missed due to not fully being informed of the snow day hours, or else we would have been there on time
I appreciate this information
‘Today Six Flags Entertainment Corp draws 25 million visitors each year to its 20 parks in North America. Six Flags trades publicly on the New York Stock Exchange under the symbol SIX. The company has 1,900 employees and had $1.1 billion in revenue in 2013.’
With a company that does this much in revenue you will have no problems issuing me a refund for the horrific experience me and family recently had at the MO park. My 5 and 7 year old girls first ever experience at a park and they were massively let down. I think it might serve you well to advertise in plain sight and on the website that half the rides (that a 5 and 7 year old can ride) are actually closed. We travelled all the way from Memphis and got a hotel in ST Louis so we could maximize the time we had at your park, we left after 3 hours. please don’t get me started on the lines at the concessions either. For over an hour of the 3 we were there I was in a line to get a drink and cotton candy only to be told they had sold out, then at the next line I stood in the computer crashed.
The customer service who dealt with my complaint were shocking, it is clear to me that it really isn’t about the customer but all about the profits. I wonder if your company will do the right thing?
Okay my husband did something wrong he tried stealing from the store he got caught well he should know the stole anyway but the park instead of just kicking him out for the rest of this year they won’t even let him back next year until October 1st my birthday is this Thursday we were supposed to go there for my birthday I’m 51 Thursday I have degenerative disc disease mild scoliosis a lot of arthritis spurs in my neck and my DDD is at moderate I don’t know how much longer I’m going to be able to go on the roller coasters so I am trying to see if they can just let him not go through rest of this year and let him in the park and you June of 2018 you can’t get in contact with anybody I don’t care I will pay the fine but they charge you a lot of money he was willing to pay for it he’s been kicking himself in the ass ever since I need to speak with somebody from the corporate office but you can never get anybody I’m not saying I don’t understand what they did but they didn’t have to do it for a whole year they could have just kicked him out for the rest of this year so he couldn’t bring his granddaughter to the Christmas thing or to the Halloween saying do you know how much that breaks his heart he knows how stupid he was and how long he was and he knows he’ll never do it again but Six Flags don’t give anybody a break they don’t even let you speak with anybody in the corporate headquarters it’s hard to speak with anybody actually you pay all that money and you have to save up just to get the money but Six Flags don’t care they just care about the money that they make and that’s wrong I really wanted to go on the roller coasters and now I can’t and I don’t know how much longer I’m going to be able to because my back is getting worse and worse that is why I get the handicap pass everytime I go
I am a current season pass holder and visited six flags Valencia on 9/16/17. I am a diabetic and was harassed and questioned by an individual checking my bag at the entrance gate. He questioned me on my illness and the amount of food I was consuming. I told him I was going to be there for 13 and a half hours. I feel targeted and harassed as an individual. I was very upset and asked this employee if he was a licensed physician to be diagnosing and giving nutritional advice to people. I had my glucose meter available asked since he thought he was a phycian if he’d like to check my blood glucose before I entered the park. If he would’ve not allowed me to take in my food I could’ve sued six flags but I still can for harassing me regarding a chronic illness. After that I did not enjoy my day, I was just so upset. IMG_4796.PNG
The Six Flags Flash Sale – they totally LIED!
On the website, it stated,
“Buy a Season Pass or Membership during our Flash Sale and get free upgrade to Gold and Free Parking when you pick up your ID cards at the Park by October 29, 2017.”
So I purchase the membership based on this statement, not expecting to be able to drive up from Miami and get to the Park until sometime in October.
I receive the email confirmation, view the voucher, and it states,
“Must be processed by 9/24/2017 to receive a free 2-Park Season Parking Pass.”; “Must be processed at the park by September 24, 2017 to receive the free Gold Option.”
So why the LIE?
Why the FALSE statement?
I called the Park, and the representative I spoke with insisted the “processed by” date was 9/24/2017. And when I asked for the phone number to corporate, she told me she did not have one to give me.
This is NOT right, and Corporate needs to FIX THIS by ensuring the “processed by” date is in fact what they advertised it to be on the Flash Sale — October 29, 2017
I am so disappointed with six flags. I thought they cared about their customers but I guess like anything else it is a corporation. I bought season passes with the flash sale which was to include fright fest bring a friend free. My kids were so excited to bring friends. This hadn’t shown up on my card yet. I contacted the park several times and tried to get corporate, the local parks evidently “don’t have the phone number”. Finally I get a response and the only day the friend pass is good for is on a Monday!!! We live 3 hours away and on a school night. I have had six flags passes several years but they don’t care. I would like to get the CEO’s email but it wouldn’t do any good anyways. I just feel better venting about it. We did everything right, got the passes at the right time and validated them before the date. My kids are disappointed – Won’t be renewing our passes for the 2019 season.
Yep, they did the EXACT same thing to me. Total ripoff and scam.
I was double charged for my daughters’ season pass renewals. An extra $150 came out of my account. Trying to reach someone but can only get pre-recorded messages. Even sent an email with no response. Terrible system.
We were very disappointed on Thursday August 31st on our visit to Six Flags in Valencia, CA. We arrived with our 5 grandchildren about 12pm expecting to stay till closing time, and were having a great time. All of a sudden, about 4pm it began to rain then lightening and thunder. The park was shut down immediately and all visitors had to leave. We had the Magic Mountain trip planned a year ago, so it really ruined the day, and did not allow us to stay as long as we had planned to, and paid for. It was costly for the seven of us for Magic Mountain,so we would appreciate if there is a way to receive some sort reimbursement for this very short visit to Magic Mountains. Our grand kids were very disappointed, as this visit to Magic Mountain was to be the highlight of their trip. We would appreciate as response as soon as possible. You can also call us if you wish at
503-910-XXXXX. Thank you, Victor & Lupe Alvarado
I was told in June when I Purchase my membership that I could upgrade in September Zack a employee that works for Magic Mountain said that I could upgrade.Now that the upgrade is here they are saying I can’t cause I’m a new member but in June I was told different. Zack the employee that said that has informed me that corporate changed their right before the sale came out of a been trying to email and call corporate but I still have not been contact by them sale is over now. Probably they will contact me now…
I am very disappointed. We are six flags season pass holders who have been through two evacuations within the past few days. We finally made it to Dallas and wanted to give our kids and a friend’s kids a day to forget about what we have been through and what we will go back to. We have never used a bring a friend free day and thought this was the perfect situation to finally do so. One thing we didn’t think to grab on our way out was our passes. I called the park and explained our situation but was told I would need to pay for duplicate passes. With all the expenses we are facing, I don’t feel we can do that and I am so sad that six flags couldn’t be more accommodating.
Brian from management at Six flag America in Upper Marlboro, MD was very unpleasant with us. After requesting assistance 3 times with a purchased locker that would not open using our code. There was no response, wasting 30+ minutes waiting for an attendant that we were assured several times by other employees was contacted and would be there. We were present with all three employees when they contacted and spoke with dispatch. When this did not happen, we asked the three employees we had been in contact with how we would go about receiving a refund for the locker that would not open for us. None of the employees knew how or who could assist us with a refund. We than wasted more time after hours with Brian trying to reconcile the issue. We requested a refund of the $14.00. Brian continued to explain how the locker did not malfunction but, it was our fault that the locker would not open because of the code we chose (1400). Brian was given the receipt from our purchase and showed us the numerous times we tried to open the locker using our code. Brian went on to say the locker kiosk should not have allowed us to use a code using sequential numbers and the kiosk should have never given us a receipt or approved the code. Our code was “1400”, not a sequential set of numbers. Brian proceeded to tell us that refunds were not available for locker malfunctions. When I asked for the receipt back, Brian assured me that he had thrown it away. We wasted over an hour trying to reconcile a very small matter to no avail. Brian’s attitude toward myself and my 16-year-old guest was very unnecessary as we did not speak to him in the same manner or tone that he displayed to us. We did not have a chance to enjoy Hurricane Harbor or any part of the water park because we had no place to safely store our belongings, while wasting value time at the park. I must say the rest of the staff at Six Flags America was exceptional and I do not wish for this survey to reflect any other staff members at this park.
CEO Reed-Anderson makes (not earns) 6million per year and he is not smart enough to eliminate the Confederate Flags until now.
Sure, get rid of them now otherwise YOU will be featured as a racist.
But, why weren’t YOU smarter than that by doing it sooner?
6million…you are supposed to be smart.
Plus, you are supposed to be in tune with Americans being the industry that you are in.
Pathetic.
Not Action…..Strictly Defensive Reaction.
Not Leadership.
You really consider yourself and your opinions intelligent? While I find six flags disgustingly irreverent to the people who pay their salaries, the only people who don’t realize that t he confederate flags and status are completely unrelated event in the minds of white supremacists, the under-educated, or overly sensitive minority groups. That flag and the statues of the confederate leaders are part of our history and as soon as we have systematically removed each piece, we will start forgetting the lessons learned from it! I am actually disappointed in them for not standing their ground on the preservation of our country’s history especially since they don’t car about all the outrageous injustices where they do stand their ground. The confederate flag itself has nothing to do with race but you eliminate those events from frequented public buildings is just one step away from eliminating it in the curriculum, and lastly it disappears from our thoughts/memories.
Everything was perfect until I went to Macho Nachos order my nachos got to the register gave her dining pass she informed with unprofessional with attitude that I couldn’t use it after 8. I did ask politely there really isn’t anything you can’t do she said no I even asked could I use the bogo also said no. I decided to pay because when she said that she will throw it out in ge trash I wasn’t going to allow that. I paid took my receipt and she slid the food in a aggressive way over the counter. She also mentioned next time know the policy. Her co worker next to her who encouraged me to go to customer relation indicated that isn’t a way to treat a customer. Especially with the team supervisor was there and allowd it to happened. I went to customer relation spoke to Brandon Blais he was also no help. He pretty implied that the way that Stacey Ann was proper. I suggested a refund but he said that wouldn’t happen. My second suggestion was an apologize but he indicated that he was going the opposite side of the park and that wouldn’t happen. After spending several minutes with and not getting anywhere I left. It’s sad that I had to experience this we enjoy coming to six flags and I now reject getting a membership with the dining pass.
By the way I also filed a compliant online regarding my visit from July 23, 2017 and never heard back. I went to a food stand and asked for water the staff told me that he couldn’t do that I replied you do know there’s a law which indicates that you have to provide water in a amusement park. This demonstrates that Brandon Blais isn’t doing his job well training the employees.
I am just a customer requesting to be treated fairly.
My daughter attended the park Saturday along with another friend. Upon approaching the entrance, she was stopped by a ticket guy who signaled a security guard to ask if she was allowed to have on a shirt. It was a shirt that wasn’t disrespectful in any way. It was not vulgar nor XXXXXagraphy. It showed the backside of a rapper Nikki Minaj but no explicit pictures. She said the security guard pulled her to the side. He told her she would have to put on another shirt. My daughter asked if there was a complimentary shirt she could put on but was ignored. She asked again and the security guard asked someone else. They told the security guard that he could probably find another shirt at a different location in the park. The security guard said he didn’t want to walk that far and proceeded to take my daughter to the gift shop where the cheapest shirt there was $17. He told her she could use her membership to get a discount but the shirt still rang up the same. Hmm sounds like six flags needed my teenage daughters money pretty bad huh?! She said the security guard then stood outside the bathroom and waited on her. She said she felt like crying, she was embarrassed and felt as though she was a terrorist. After changing shirts she had to walk back to another location to get a ticket for her shirt to pick up later. I don’t appreciate my child being intimidated by someone older than her and bullied into spending her money. Furthermore buying the shirt left her without anymore money to buy beverages to hydrate which is also a health concern for me. I would suggest you prep your staff on how to handle these situation. Not every child is there trying to cause trouble. All my child was doing was TRYING to enjoy a Saturday with her friends but it quickly got interupprted by a rude son of a XXXXXX. This is poor poor customer service and a form of bullying. If I had a name I would definitely put it on here but for now I’ll be sure to send my complaints to the highest person in charge and spread the news on how my daughter was treated. I also contacted Fox 4 news because there’s no telling how many other innocent Mike mannered teens that have been scared and treated as if they’re nothing.
I justrea a article where your theme park refused a veteran for wearing a military t shirt with a m16rifle and wording about firing back You all are the ones that are Offensive in the way you treat Veterans, If you dont defend our Vets then close your parks!!
Don’t get caught cursing. Some races get away with it and others don’t. Everything should be the same across the board. They are making a policy that don’t exist. I had a 2 wheeled luggage bag that is not allowed in six flags America. So, I got angry and cursed, but claimed I was warned they never said anything. So, after being thrown out they followed me every where and to everyone I talked to. The supervisors cant over ride anything they claim. I came with my family of 10 and was not allowed in because I cursed and because they are enforcing a policy that doesn’t exist.
This is a video I posted on twitter of employees at six flags over georgia laughing at kicking people out into a lightening storm, they also said their name was jose mocking the hispanic family with children who were also there. I don’t think it’s funny or safe to tell people to leave shelter an hour before the park actually closes when lightening had just hit 5ft away outside. They threatened to call security 10mins before this restaurant was even closing. I went to guest relations and got handed a soggy sheet to file my complaint and not even an apology just an excuse, nothing excuses the way these workers treated people. twitter.com/1TomGirlGamer/status/887138727499268097
All those with disabilities that have received bad service and no help from six flags. I just received a call concerning my complaint letter a snitty condescending customer relations gal called and offered nothing. My complaint is the long walk for disabled people from where the tram dumps you to where the entrance is and scooter rental is. Well over 200 feet probably closer to 500 or 600 feet. Unacceptable. Also renting junk scooters that are not maintained and not offering a free rental under their weather guarantee next visit. I complained that they charged 45 bucks and what they rented me was unusable..i am contacting ada attorney for a possible class action suit for disability violations. Please contact me by leaving a reply if your disabled snd want justice not just for us but every handicapped person that goes to their parks. IMO six flags is the worst excuse for a corporation that cares nothing about customers. In fact on the day i visited the NE park it poured and two young ladies had locked themselves out of their car. Six flags security did nothing to help and left these kids out in freezing rain for over an hour until we found them and got them help. Customer relstions that spike eith me could care less. A 4 page letter and no executive could take the time to respond. Lets all teach them a lesson where it hurts in tbeir bottom line. So reply to this so i can see if i go it alone or with a group. Thanks
At the end of June, my family visited six flags in LA, Magic mountain.
We had a 9 month old baby with us. When I discovery that I paid 72 dollars for the baby also, to access the park, I went directly to the customer officer, Melissa was the team lead.
I explained that six-flag employee have made a mistake, and I asked her to give my money back.
She said that they don´t give money back for a ticket. I have not done anything wrong, Six-flags should correct their mistake. I have paid a ticket for 9-month-old-baby.
Correct your mistake, please!!!!
Unacceptable treatment: The Largo, MD Six Flags America location has the WORST customer service system in the world. The human resources department has the most unprofessional way of valuing their employees time and commitment levels. They schedule them for one time but throw additional hours on them at the last minute due to short staffing UNACCEPTABLE. Some of the employees are minors therefore they don’t drive and as a courtesy to their sources of transportation it is NEVER communicated in advance and approved by a parent!! Perhaps this is a work supervisor down fall that needs to be addressed. It should NOT be the issue of a committed employee to cover for lazy, irresponsible employees that are either LATE or DON’T SHOW UP for their scheduled time to work. The supervisor should cover the shift especially if this effects the only source of the employee getting home from work. I’ve experienced this on three occasions so at this stage I’m waiting for a follow up call from the Corporate offices. I don’t want my child that has worked for Six Flags for two years and has been dedicated to feel like she has to always commit to this for fear of losing her job by her supervisor. Valued employees should not have to work under these conditions!
It’s absolutely ridiculous. Young kids made to do the jobs of 2-3 people. They were clearly exhausted. Also went a second time after just purchasing a dining pass and our cup was stolen. They couldn’t have cared less.
Do you ever answer any e-mails. Glad companies in the Uk actually reply, but seeing on here you don’t give a hoot. My husband has e-mailed, I have e-mailed, we did a complaint on the day and yet you still choose not to reply. Its not surprising your rated one of the worst customer services in the USA. Maybe you should pop over to England and spend a week with one of our theme parks and see how customer service is done, or maybe have general courtesy to reply to your complaints.
For the third time I’m writing, PLEASE CAN SOMEONE EMAIL ME BACK, YOU SAY WITHIN 7 DAYS AND ITS NOW OVER A MONTH. This wouldn’t happen in England We visited your park last year we were on holiday and from The Uk, we have visited many six flags around the country and never had a problem, we tend to do fly drive holidays so only have time for one day in your parks but when we visited a few rides were closed/broken and due to long queues everywhere we only managed four rides, in fact I didn’t go on any, we paid a lot of money for tickets, we had a complaint number and my husband has written several times with no response which is dawn right rude and not acceptable, you are a major company in USA but have been told your customer service is one of the worst, prove to me you can get back to foreign customers, we did ask for a part refund which you apparently cant do but we were offered free tickets for this year to another six flags park, but of course then we had no idea where we were going on holiday, but we are going to Washington DC so would like four tickets for a one day pass as compensation for last years disaster and maybe it will restore our faith in six flag parks again.
Six Flags’ refund policy is unbelievable.
I took my friend’s kids with me in July 2016 to visit the Fiesta Texas location. Upon arriving, we learned their season passes hadn’t been paid for that month for some reason, and they wouldnt be able to enter until it was. I asked the lady at customer service if I could pay for that one month – a one time transaction, so they could enjoy their day at the park. She assured me it was possible to pay for the single month and that my credit card WOULD NOT be kept on file as a payment method, as the account was owned and paid for by the kid’s father. Six months later, in January of 2017, I notice a $35 charge from Six Flags, to my credit card. I investigate further and realize this charge was present for every month since July 2016!! I called the customer service line, and they confirmed my cc had been labeled as the “new form of regular payment.” They also told me that although it was THEIR ERROR, they could not refund me as Six Flags has a NO REFUND POLICY, even if they know it was their own staff’s error. What?!!? They said the only way to take my information off the account is to have the account owner cancel the account. I explained I no longer have contact with that person, and this was never the deal anyway. They have now fraudulently charged close to $400 from me, and I have since, had to open an investigation claim through my bank, and have had to get a new debit card issued every month since January, because Six Flags WILL NOT take my bank account info off their system for the passes.
You cant get anyone on the phone who has any real pull for the company, so there’s no use trying to call their “customer service ” line. Even email was unsuccessful as the same low totem pole service member is who contacts you back from that. It’s a poorly ran establishment with inadequate policies and I’d be interested to know how close they are to a huge lawsuit for matters like these.
I like to know if you successfully resolved your issue and how you went about it. I have a similar issue where six flag has been billing me $28 a month since June 2015. I have been writing and trying to speak with someone and no luck until a coworker of mine visited the park in April 2017 and had me speak with a guest service agent who advised me that she would take care of the cancellation because she could see the emails and attempts I have made to cancel my membership. She also stated that she would request a refund of the dues from the months where they can see that I have made attempts to cancel my membership unsuccessfully. To date, they are still charging my account and as a matter of fact, they charged me twice this month, July 2017. I need help!!!!.
I am completely disgusted at how Six Flago Largo MD handled a legitimate concern/complaint. My 11 year old son was able to purchase FOUR SEASON PASSES with a credit card he found!! When I called to cancel the passes and inform them it was fraud and should have the person refunded they told it was too bad and there was nothing they could do!!!!! Are you kidding me?!?! When I questioned how my child could order passes online with false address and information they told me they did not know and it was not their problem! Completely unacceptable behavior!!! Six Flags needs to invest in customer service training for their staff and fire those who don’t have basic customer service skills! ??
I agree. they terminated my son because they said when they called him he hung up the phone. This is crazy. they couldn’t give me the date or time or if in fact they even know my sons voice.
Our first visit to the New England Park for 2017 left much to he desired. Our trip with three seasons pass holders and 2 dining passes-the only purpose if the trip was to pick up the refillable cups that came with the dining. Our granddaughter wanted to ride a couple of rides-we went to Houdini and were immediately told our cups could not be brought on the ride and would need to be left outside by the ride attendant/employee. Upon exiting the ride -our cups were gone-I proceeded to guest relations while my husband and granddaughter proceeded to go on one more ride (arrived at 5 and park closed at 7). I proceeded to speak to three people who continued to tell me with smiles on their faces how they were very sorry we had misplaced our cups but they would gladly sell us the red cups for $5 that would then cost me $1.06 for each refill! I told them to scan my card-I just picked the cups up an hour ago and did not misplace them-they were stolen-and was told they are not responsible for lost or stolen merchandise. I told her I was following directions from their employee there for it was their responsibility since I did what I was instructed to do and their employee became responsible as they each went through the same lines in circles. I was told they couldn’t replace the bottles since they only had enough for dining plan people-there was no value-they were worth $40 but they are selling them for $40 with some stupid thermal jacket-so which story am I to believe? I am pretty sure I saw who stole the cups but imagine what would have happened had the shout woman demanded the two children of color produce their dining cards-and I only think it was this group and the were all under 10 and only two were caring cups and wondering around unsupervised at the area items were being left. After 5 years of purchasing seasons passes, I can promise this will be the last and I will go out of my way to post about the worst customer service ever, everywhere I can. It is sad!
This corporate office is a joke. It’s been 5 days and no one has called me back. It’s impossible to speak to a person live
I’ve been waiting over TWO MONTHS for a response to my question & complaint. Today I tried order season passes online & problems. I called left two messages, sent one email, called corporate 11 yes ELEVEN times got recording after getting Correct department, continually disconnected 11 times. For many years I bought minimum 6 gold passes. 2017 1st time didn’t buy due to online order. Today, decided give six flags another chance, this is the terrible service I got. I can’t believe unable to reach perso. Recording says they’ll call in 48 hours but from my experience, its a LIE.
It’s been 5 days now since i left my name and number in the voice mail box. NO ONE has contacted me yet. It’s impossible to speak to a person over the phone. This Corporate office is a joke
The ability to contact a human being at the Los Angeles park is non-existent; that is, unless you call the corporate office in Texas and complain about the poor customer service. Fortunately, I got a representative who listened to what I said and immediately connected me to the L.A. park.
In reading the comments below, I’m now hesitant about attending the park with my 4 year old grandson. Quite sad, since the park was good and offered good customer service when I worked there from 1971-74.
Absolutely the most horrendous customer service ever. Email and receive a response that is rude and unhelpful in an unacceptably long amount of time. No way to speak to a person. Now on the 5th email and no resolution, understanding or hope for help. Im going to go crazy before this is resolved.
I have tried to cancel my memberships for several days and have been unsuccessful. I have called for support but veryone hangs up or they don’t return calls. Please contact me immediately.
On Saturday the 18th my boyfriend, my best friend and I got on twisted coloses. They both sat in the front and I sat in the back alone. We have never experienced the longest seat check and for us to get it on the biggest ride we felt like it was unsafe and we wanted to get off. My boyfriend and best friend kept asking what was going on and the employees denied to give us the information as to why they were checking. We then asked to get us off and denied that request, before we took off my boyfriend rose his hand and yelled to get off because we felt supper unsafe and again they denied that request and we took off. We were all scared for our lives and by the second half of the ride I had passed out from how scared I was. We got off the ride at 8:00pm and walked over to talk to a manager about it and the best he could do is give us each 1 flash pass for a ride!? Um I think not I certainly will not be returning to a park that denies our right to know what’s going on and puts our safety on the line. We are pass holders and go when we can but that day was the last day to us going there. I don’t want a free flash pass for 1 ride I want my refund for my pass and the other 2 people who went that day because we will no longer be going there as it seems to be supper unsafe and the employees likes to put our lives on the line and certainly don’t care for ones safety. I’m not saying to fire those people who were in charge at the time but you guys need way better training and compassion for the guest. I rather pay $1000 if I have to to go to Disneyland and be safe when it’s only a 20-30 min drive then drive an hour to an hour and a half for six flags only to risk my life and my loved ones. I want to be heard and understood with compassion. You guys can gladly check cameras on the ride and see that I’m not lying. Here is the info to make life easier on you guys, the ride was twisted coloses we sat in row 5 and 6 and it was approximately around 7:50-8:00pm on Saturday the 18th. Monday the 20th I received a phone call a day after the first supervisor promised to get back to be and again I wasn’t being heard and they brushed it off like it was no big deal that I had passed out on the ride and we got denied that information into what was going on. This guy now gave me 3 free flash passes to 3 rides. Can anyone tell me how does this make any sense!? It’s like saying to a diabetic “here’s sugar to kill you quicker” I will not be accepting any flash passes and will not be returning to this theme park ever! Now you guys lost 3 guest witch now leads to more people showing up and attending the theme park due to this bad incident. I need someone with compassion and a heart to talk to me because so far the “supervisors” I’ve been talking to don’t seem to care at all anymore and this is pretty frustrating for someone because now 3 people are traumatized. I don’t get how a big theme park like you guys can deny the right to your guest from getting off a ride and to right to know why it took that long for 4 people to check lap bars. I may be stupid because hey the car couldn’t go unless we were safe right? But we didn’t know that at the time and that’s what made it worse and just to be brushed off like it’s no big deal that’s not right. So if anyone with compassion and a heart can hear me out that’ll be greatly appreciated but if not then that just shows how bad six flags really is and how much they really care about their guests safety
Dear Six Flags,
Your customer service is no where to be desired. Trying to contact a human with the park in California is impossible! I find this unacceptable, trying to fill out a report yesterday March 12,2017 in person was not going to happen because the line was a two hour wait. Got on line to fill out a report for a lost phone from a ride that we rode, and all you get is something generic. All we wanted to do was talk to someone and let them (ride operators) know that the phone fell out and we thought we knew were it was and no help what so ever. All what we were told was to go talk to someone at lost and found! Now mind you this a ride that tells you to put phones in your pocket.
All we want to do is talk to someone and find out if they found the phone and not to have to wait over a week just for a reply if anything is sent, as in they found they phone.
Thank you for the run around and no help at all. Sorry that we bought 5 season passes.
I lost my wallet on a ride with all of my information in it and the only way it could get stolen is if an employee took it because it was under a moving ride! I cannot get in contact with anyone who works at the park and I want to know if an employee returned my wallet but the only way I’ll know is if they email me back. I would like to speak to someone asap!
To Whom It May Concern:
We have had season passes for a couple of years. I am a teacher and we always go to the park during Spring Break. We live Sonoma County, CA – which is 15 minutes from the Discovery Kingdom park. Our Spring Break is determined by the colleges in the North Bay area. I looked a few weeks ago and saw that the park was not scheduled to be open during the week anytime in March, yet it would be opened all but 4 days in April. This came as a shock to me since I knew so many of the schools would have spring break the last two weeks of March.
I sent an email a few weeks ago addressing this situation, and have heard nothing back. I have called multiple times and no one can fully assist me. I was told that corporate in Texas determines when the park in California will be open. Ironically, I received an email from the park in Texas this morning, as we have been to that park in the last few months. It is opened in March for two weeks during their Spring Break. My sister, who is also a teacher, lives in the Dallas area (an hour from the park). Six Flags Over Texas will be opened for their Spring Break.
I am not sure how corporate in Texas can best determine when Discovery Kingdom in California should be open. I would think that college Spring Break would be an ideal time for visitors to this park as there are so many in the area. Last year, in February, Discovery Kingdom was not scheduled to be open for Spring Break in March. However, in early March, two weeks were added to the calendar, which covered the break for colleges and many public schools.
The Discovery Kingdom Park has wonderful customer service and is always willing to help their valued customers, but in this situation, I believe their hands are tied. Will corporate change their minds and add a few weeks for us in March? Discovery Kingdom regularly partners with schools – promoting student reading programs. They value their young customers and honor their education. Why stop here? Please continue to allow them to stand by their principles and value those that support the company.
I would ask that this information please be forwarded to the powers that be at corporate in Texas. I would also appreciate an acknowledgement that my email was received and viewed by someone that has the authority make a change regarding this situation.
Sincerely,
Felicia M. Bosarge
Dear Six Flags
Your contacts page on your website is a nightmare. It is not working properly and gives the impression that you don’t want anyone to contact you at all.
Could you please provide an internet address that works and is not shared with the other customers? T
Thank you.
Grace
We have updated the contact info, Grace. Thanks for letting us know!
I Agree. Ive been trying to cancel membership over a year! Trying to find a main number for customer service is a nightmare. It appears as if they don’t want to be contacted or hear about issues. I canceled my membership SEVERAL times yet I’m still getting billed. We haven’t been to a park in almost 2 years now. Only reason we cancelled was because we knew we weren’t going last year! I saw my bank statement and sure enough, still getting billed! I went online to try to find someone to talk to at the corporate office because clearly when I cancel on the website doesn’t work! But, there’s no easy way to find that number. Would be nice if there was 1 main number but, that would show they care about their guests! Since there is no easy number to call It tells me, they just care about our money!!
Signed up for a one year auto pay TWO years ago, and they continue to take our money. I cannot contact a person for anything, and no one will return my messages or calls. At this point they owe me hundreds. I am beyond frustrated. They are crooks.
I like to know if you successfully resolved your issue and how you went about it. I have a similar issue where six flag has been billing me $28 a month since July 2015 (NOT June 2015). I have been writing and trying to speak with someone and no luck until a coworker of mine visited the park in April 2017 and had me speak with a guest service agent who advised me that she would take care of the cancellation because she could see the emails and attempts I have made to cancel my membership. She also stated that she would request a refund of the dues from the months where they can see that I have made attempts to cancel my membership unsuccessfully. To date, they are still charging my account and as a matter of fact, they charged me twice this month, July 2017. I need help!!!!.
I am a season ticket holder and I’ve been going to Six Flags over Georgia since my parents took me when I was three. I now have an eight year old Daughter and I want her to have as fond of memories as I do. Today at 3:55 pm I was waiting in line at the Georgia Scorcher which opens at 4:00 pm at six flags over Georgia. Your employees were yelling at the people standing in line to ” go away”, we’re not open yet”. ” get out of here”. My Daughter started to cry because she was getting yelled at for doing nothing wrong and just standing in line. Your employees were also yelling and arguing with other customers. One of the employees and young African American girl was the main one doing this. I had planed to have a nice day at Six Flags and make memories with my Daughter like memories I have of Six Flags but this was a nightmare and she’ll have only bad memories about this. I’d like this problem to be corrected or I’ll never spend a red cent a Six Flags again.
i have tried to fix an issue with billing for 2 months. i have 3 membership passes and 4 meal passes. i changed my credit card and updated my account. the 3 passes get paid and only 1 of the meal passes gets paid. the other 3 have been suspended. How is this possible when all of them are under my credit card number and email account. i sent in an email and the response i keep getting is: the recipient server did not accept our requests to connect! this is from YOUR OWN WEBSITE TO YOU! I have tried to call guest relations only to be told to use the website. Its impossible if YOUR WEBSITE WILL NOT ACCEPT INFORMATION! SIX FLAGS IS HEREBY PUT ON NOTICE….I WANT MY MEMBERSHIPS CANCELED IMMEDIATELY!!!! I HAVE JUST CANCELED 3 OF THE MEMBERSHIPS ON YOUR WEBSITE…..IF THIS DOES NOT WORK I WILL BE CONTACTING AN ATTORNEY. IF OTHER PEOPLE WISH TO DO THE SAME A CLASS ACTION LAWSUIT COULD BE DONE!
To whom it may concern, my name is Manuel Lourido. My family and I have been going to your theme park for many years. We are lifelong NJ residents who have spent many many summers visiting the park as season pass holders as young adults and now as parents with our children. I am saddened to share with you a terrible experience my wife and 8 year old son endured at your theme park today. My wife and son had met with other family members and friends to have a great day at the theme park today 11/11/16 but unfortunately when they arrived at the park they were denied entry because our memberships had been suspended. We had recently changed banks and hadn’t yet updated our payment info so the monthly charge couldn’t be debited from our account to keep our memberships valid. So my wife was told to go to the customer services to resolve the issue. When she got there she was told of the situation to which she offered to pay the balance and they would not accept payment. She was told the account owner (me) was the only one who could resolve. So they wouldnt even take her money to enter park. Meanwhile I’m very busy at work having meetings all day and was not happy to hear that your customer svc associates could not help her. Not to mention I’ve never received any notification that my membership was invalid. So my wife and child travel 20 miles to your theme park. Walk nearly a quarter mile from parking lot to the gate only to be denied admission. Imagine the distraught face of my 8 your old boy watching his friends and family get into the park for a day of fun while he & his mom get turned away at the gate. This is absolutely disgraceful and you should be ashamed of yourselves for having inadequate customer service staff not trained in how to resolve a simple issue like this. Even if it was to issue a temporary pass to the park until the clerical error on our account was corrected. Our family and friends who were with them also were appalled that this even happened. It would be apreciated if someone could contact me to resolve this issue. Sorry for posting this here but your website came up with a convenient error stating my email was invalid.
I was a lifelong fan and was a devoted customer to Sixflags. I am a Deputy Sheriff in Texas and on 1-20-16 I was in a foot pursuit of a wanted suspect when I received an in the line of duty injury. After my injury I cancelled my 4 season passes via the sixflags website. I never received a response or email. I underwent surgeries and rehabilitation for many months. In September of this year I noticed that I was charged $40.45 on the 9th. I went back and reviewed my bank statements and observed that I was charged the $40.45 every month since January. I contacted sixflags via website to cancel my membership once again and even left a detailed message to return my call, I never received that call or response. So today, 11-9-16 I submitted the cancellation for the third time, no confirmation or email. I then called and got in contact with the Human Resources office and they connected directly to the membership call center. I spoke with a lady and was advised that she submitted the request and it could take up to 45 days to complete and I could still be charged until the cancellation process was complete. I asked if my money would be refunded and she advised NO. I asked her if she was able to see my 3 previous request to cancel my membership and she said NO. I asked to speak to her supervisor and was connected to a lady named Sandra. I explained to the supervisor “Sandra” that I have cancelled my membership via the sixflags website 3 times beginning in January 2016. I explained to her that I left messages on the customer service site with my email and phone number but have never received a response. I explained to Sandra that I was injured in the line of duty and that was the reason I initially cancelled my membership due to not being able to visit the park and to apply the monthly charge for additional expenses. The supervisor advised me that she sees only one time that I tried to cancel the membership. I asked her if sixflags was going to refund the charges they withdrew from my account since I tried to cancel in January 2016. Sandra advised since she has no other records of me trying to cancel my membership there is nothing she is going to do. Sandra advised me if her records showed that I tried to cancel my membership earlier then she could refund my money but there is nothing that she is going to do about it. I have phone records of where I have left messages to sixflags along with the 3 attempts to cancel online. I asked her if it’s common practice for sixflags to take money from people that has cancelled a membership and not to respond to an email or return a phone call. Sandra said “is there anything else I can do for you” and I advised her that I spend thousands of dollars each year coming to the theme park and I will never attend any park associated with sixflags again. So for $404.50 they just lost so much more. I spend more than that in one day every visit to that park. They will no longer get another penny from me. Oh and I was charged $40.45 again today after I was told the cancel of my membership was affective immediately. I have left a message to the corporate office and have not received a response yet. Go figure
I am going through the same thing and they still would not cancel my membership. What process did you use to cancel your Membership.
I like to know if you successfully resolved your issue and how you went about it. I have a similar issue where six flag has been billing me $28 a month since July 2015 (NOT June 2015). I have been writing and trying to speak with someone and no luck until a coworker of mine visited the park in April 2017 and had me speak with a guest service agent who advised me that she would take care of the cancellation because she could see the emails and attempts I have made to cancel my membership. She also stated that she would request a refund of the dues from the months where they can see that I have made attempts to cancel my membership unsuccessfully. To date, they are still charging my account and as a matter of fact, they charged me twice this month, July 2017. I need help!!!!.
Since August I have been dealing with a rep (Erin McCullough) from the Great Escape and she keeps claiming to have never received my emails yet I always just his reply when I receive them from her…She must be getting something to know that I complained again. Horrible customer service. Does anyone at 6-flags care? If so, have this woman respond and close the case.
Hello, I just wanted to bring to your attention that I visited fright fest at your Jackson nj great adventure (10/23/16), and to say that I was appalled by the immaturity of your staff working the Green Lantern Attraction! I have never been to a Six Flags before and decided to treat my husband and I to season passes. Now I am fully regretting that I did after my short second trip here. I was there from 8pm until 930 pm when the line was exceptionally short but failed to see why until my husband and I reached the loading area. There were 3 kids ( younger people who acted like they were 5 years old playing at a park), who were more interested in messing with each other than actually doing their job. Once we saw how they would just mess around, not pay attebtion, and made a game of pressing a button that would unlock the restraints after one single person had checked them all, they would press it and insist on bantering childishly across to one another from the platform where they speak into, in order to give instructions ( mind you they did NOT do!!!!), back to the other guy near the loading. This then made them “re- check” the safety and the scenario played out 6, yes I mean 6 more times while my husband and I were on. This is disgusting, and I have never felt so upset about getting on a ride in my life and my husband was angry that no one was managing these people who were more interested in playing and not paying attention to him when he raised his hand to get off, and ended up having to ride it anyway. I am very upset. Please fix this. No one should feel that their safety comes second!
I am disappointed for several reasons. I purchased 4 memebership paasses 32 dining I am being told I am not paying on one but yet have 4 charges coming off my credit card statement and they will not fix problem. It clearly shows online where 4 charges are being taken off my card each month. Noone will call me noone will fix this. why???????????????????????????????????????
I believe six flags New England is not a great place to be employed by due to the way they treat there team members. Team leads should be at fault for not doing there job correctly and no check ups on them are done either by corporate. This needs to change or more and more people will hate going and applying there. In the past I have been set up for failure by my team leads in the park and all they can do is blame me vs the team leads get no disciplinary action taken against them, which I believe is unfair. The whole employment issue with six flags New England is all the employees are in a click and only hire people they know or relate to which is bullXXXXX. This is why I will never return or suggest to work at your parks again. Please reply and explain how many times corporate actually turns their head the other way doing park checks.
Very disappointed in Six Flags because they won’t cancel my 4 memberships after I contacted them within hours of purchasing. I made a mistake by thinking Six Flags in MD owned Kings Dominion in VA & that I could use these memberships at Kings Dominion in VA. Come to find out I can’t use them for Kings Dominion and I can’t visit the Six Flags Park in MD out of physical fear from my ex-husband and the need to protect my 3 children. Would they like to see pictures of the beatings my 8 year old son or myself have endured? Maybe they’d like to the police reports? What a horrible, horrible organization.
All these negative complaints. Today most major rides closed. Apparently doesn’t matter which park they pretty much to be all poorly run. And you knew it because you made people sign they wouldn’t complain. Rather than fix your park you make people sign. How embarrassing, how incompetent. And yes I already put the charge in dispute. What happened to you guys?
I dropped my kids at the park -Six Flags of America-Maryland on Thursday, Aug 4, 2016. Somehow I lost my season pass (gold pass with dining pass)probably while walking at the parking lot (not sure how but that’s the reason I can think of) and didn’t find out until after a couple of hours. Then I told my daughter to go head straight to the lost and found or guest relations office to find out if someone turned it in or not. She went to guest relations on that day and she was told she can’t get it back because someone tried to use it to enter in the park. I called guest relations and spoke to Savonn and she was told by her Supervisor Ronyelle that they can’t give it back to me and said the same thing that someone tried using it. I told Savonn, why I got penalized for something that I don’t have control with? Usually, honest people will just turn it in but in my case, someone tried using it and now it’s my fault. Why there is nothing to protect the season pass holders if they lost their pass or at least alert the holders instead of confiscating it right away and taking out/banning my privilegedes (season pass, parking, and dining pass) that I paid for ? Why they can just hold on to the pass and see if someone/holder will claim it back? My family’s been a season pass holder for years. Now I don’t have my season pass, how can my family enjoy going to Six Flags if I can’t go with them because I don’t have mine? I was told there is nothing they can do and I was advised to contact corporate/headquarters. I was unsatisfied with the outcome so I called headquarters hoping that I’ll get a resolution with this matter. I was transferred to guest relations but no one was available to help me with my issues. Then on Saturday, someone from Six Flags of America called me and left message in regards to my concerns. I then called back right away but there’s nobody there to answer my call so I decided to leave a message. I’ve waited for hours and no return call. I called Six Flags again on Sunday, I spoke to a corporate guest relations name Ebony and basically just told me what I’ve already knew. I told her I’ve contacted the headquarters hoping there’s a resolution with my case that’s why Six flags of America called me yesterday but apparently, there were just telling me the same thing that I can’t have my season pass back. She told me that when a person contacts the headquarter for a complaint, headquarter will just forward that complaint to your state corporate which is the park that you had an issue with. In short, you will just have a run around and nothing will get resolved and the headquarter/higher ups can’t really help you. I was told the only way for me to resolve the issue is to purchase another season pass along with parking, and new dining pass. Seriously?!?! ? Do they really think after this, I will purchase another one and spend money again?!?!…HELL NO!! I will not purchase another one and will never get one for my entire family and friends again!!
Cancelled my membership because my husband and I haven’t been able to go. We have had the membership for almost 2 years now. So we have been paying alot to not even go. We only went twice last year. Haven’t gone once this year. So basically we are paying for nothing. Any ways we can’t really afford it anymore. So cancelled it this morning and we get an email saying we still have 2 payments. Ummmm hello I put we can’t afford it anymore. Not to mention when I signed us up it said that you basically for the first had to pay and there was nothing you can do you to change or cancel for the first 12 months, we followed that agreement. So now even though we are not able to go or even have the money to pay the monthy or to visit you guys we still have to pay. REALLY I have never dealt with a business that makes you pay even when you can’t to keep something active even though you don’t and can’t use it. You guys need to change policy. I would have been willing to keep paying for the possibility to go this year if I were able to change the due date But you can’t. So I am done, I will not go to six flags again and I refuse to pay because of all the money I have given you guys for passes which we have yet to use this year. People should be able to cancel when they want and not pay more because it is their money NOT YOURS!!!!!
Million dollar company treats.the customers like sh*t. I have been leaving emails about my questions for over a week. When is someone gonna get back to me. Summer is almost over and want to use these pos membership cards! Can someone get in touch ?!??!?!?? I can’t stand this place I will never ever buy a membership ahain. And it better not automatically rebill!
They have never stopped taking our money! They continue to place it on my cc, and I can’t reach anyone to get reimbursed for a full year of them stealing from me!
Hello,
I went to six flags on July 31, 2016 and I first checked the weather and there were no signs of rain so we proceeded with our trip and it was myself and two kids.
I traveled from North Carolina and booked a hotel so that was extra $$, we were there for only two hours before a storm hit. I went over to customer relations and they stated they can’t do anything for me. I just wanted a raincheck not a refund but they don’t issue either.
Attn: John Fitzgerald, Park President
P.O. Box 120
1 Six Flags Blvd.
Jackson, NJ 08527
Dear Mr. Fitzgerald, 4 kids between between 14-11 years, all visited the Hurricane adventure park today July 30, 2016 for the first time. My 2 kids 13 and 11 are veterans of other parks having visited disney, universal, splash splash and others over a dozen times and more, navigating the parks independently. As many kids do with parents expecting the park to be safe and kids friendly. This afternoon, the park closed for some time due to thunderstorms in the area. My 13 years old son went up to guest relation to enquire about the closure and got yelled at, and was asked to leave by the person at the desk. Who it seems was Tara. My son had wanted to know when and if the rides would re-open and his options. All he wanted to figure out was if the rides were likely to open and if not his options. I had instructed him about likely closures given thunderstorms in the forecast and if prolonged (he had waited for over 2 hours) to speak to guest relations. Not expecting that he would be threatened and traumatized. Getting yelled at, thrown out and get security called on in uncalled for was disconcerting, when I heard about it. My son called me and no one would speak to me on his phone even as I tried to speak to anyone there.
Yelling at a mild mannered 13 year old child is unconsolable and inexcusable. It just not what any parent expects when entrusting their kids and their safety at an entertainment park.
The park bears full responsibility for individual who is unable to handle a young child at guest relational .
I overlooked reviewing tripadvisor and yelp reviews which carries poor ratings from hundreds and thousands of visitors, all likely for a reason. I note that the stock has been on a tear, but these and other shared experiences just cannot bode well for the company.
CC: John Duffy
Six Flags Entertainment Corporation
924 Avenue J East
Grand Prairie, TX 75050
I was really excited about our first trip to six flags in Ga . I was looking forward to making memories and was told the whole digital system was down . We can not get any pictures and was told to check back . I have 4 times and they just say sorry Coke back later . It has been 3 hours and I can’t take any special pictures to remember our vacation .
We went to 6 Flags Great America in Gurnee, Illinois July 18-20th , 2016 First day had a great time. 2nd day not so good. After coming out of Hurricane Harbor to find our 2008 Dodge Charger broken into and the wife’s purse was stolen out of the trunk of the vehicle which was locked. The center console and glove box where all ransacked. We called the police dept. When they showed up, they said we where not the only one. With Great America lowering their prices, they have seen a great deal of crime in the parking lots. Thanks Great America !!!! Maybe some more security and towers?? Hay maybe some security cameras they are cheap enough for houses NOW…….. .-. P.S. latter that night, we went to eat at restaurant and they said the same about the area, and crime?
I went with a group to 6 Flags/Hurricane Harbor in Gurnee IL on July 5th and it was the most horrible time ever. The bridge where you enter Hurricane Harbor by the Tornado was so hot that it actually bunt and blistered the bottoms of our feet within 20 minutes after walking a crossed it. I explained how much pain this caused our group and how unsafe this is especially if you are a small child. I am so angry and about this because let’s face it, going to this place is not cheap and our day was ruined because they can’t hose down a bridge. So I reached out to 6 flags and got an email back from Matthew Tolmie, the Guest Services/Aquatics Supervisor. Matthews email back me says: I do apologize that you experienced the bridge by Tornado being hot enough to cause blisters. I am happy to tell you that when the bridge does get hot the Aquatics Team does hose down the bridge to make it more comfortable for our guests. I will personally follow up to ensure that hosing down the bridge takes more of a priority in the future so that this situation does not happen again. We hope to see you soon.
I’m sorry but I must say was shocked at the lack of concern on 6 flags part. Telling me that a team usually does hose down bridges to makes guest more comfortable is ridiculous. This obviously didn’t happen on July 5th and what are they doing to make this up to us? I am 32 years old and do not have tender feet, what if a 3 or 4 year old kid walked across this bridge or heaven forbid fell and landed on their face. This would cause serious damage to a young child, heck it caused damage to our adult feet. I even attached pictures of our feet and asked for a response back. That was on July 15th 2016 and i have yet to hear back from anyone and today is July 20th 2016. I will be calling and emailing more people until someone addresses this issue. Someone at 6 Flags better contact me back before I contact a lawyer.
I took a party of 7 to Great America in Gurnee, IL. Everyone wanted to go on the “Battle for Metropolis” ride. After waiting in line for 2 hours, the ride was shut down without explanation. We were told that the ride would be fixed later and then have to e inspected for an additional 2 hours. The seven never got on this ride.
Other rides like “Buccaneers Battle”, “Scenic Railway” and “Fiddlrs Fling” and several others were shut down for no reason at all.
We went early on a Monday so that we would not have to wait in long lines. Guest Relations told me that rides were shut down because the company did not have enough employees on duty to staff the rides.
If Six Flags is going to have 20% of its rides shut down, they should charge 20% less or at least let us know tht the ries will be shut down.
Food employees were slow and had a universal bad attitude. One guy took 20 minutes to calculate how much 7 drinks cost.
I went to Six Flags America today with my two children. At the gate I gave my son and daughter their passes but accidentally handed each child the others pass. After scanning my pass the girl at the gate looked at the card my son had and saw it was not him but my daughters card. I said “Oh sorry about that I got his card right here.” She told me your not getting this f-ing card back.” I told her “my daughter is right here, give me the card back.” She ran off with the card into guest services and I chased her inside to get my card back. She went back behind the desk into another room. I told the people at the front desk to please get my card back. They all ignored me. After a few minutes girl came back out and pushed past me and I asked her for my card and she cussed me out. I went to the back room where she came from and asked them for my card back. They called security on me and told me to go back to the front. I did. When security got there they asked me the situation. My son was with me as well. I told them and asked them to get my daughters card back. They asked to see my sons card and I showed them but refused to give me my daughters card back and instead escorted me and my son out of the park and told me not to come back. I went out and found my daughter and then went back inside and asked them politely to give my daughters card back. They still refused and then escorted my and my son and daughter outside to some building outside the park. They took my drivers license and season pass and banned me from all Six Flags Parks nationwide for an entire year. Not only that, but they took my pass away from me and cancelled it with no refunds at all. I am very highly upset at this and want my money back now.
I saw this guyat the park he was right infront of me when I was in line to speak to a manager the staff need more traing if you ask me casue we as the guest spend money to enjoy our selfs and we don’t cause they have kids handling grow ppl isses
i had Bought 4 season passes and 4 dinning passes last year for me and my family we live close by to great escape in NY but we went to several different parks on the east coast. we felt like it was being used enough so after paying off the 12 months in February i went a head and cancelled all my memberships and dinning passes from February to june i had contacted great escape in NY to find out why i am still being charged after i cancelled i get please hold or 1 sec witch turns into 30 mins just to hear i am sorry we dont do that hear .I asked for the corpperate office number i was told there isnt one so not only am i going to have to have my bank put a stop on the charges witch is going to cost me another $30 for that but i had to pay for something i had not used after my cancelation
My daughter never activated her season pass from last season. I called customer service in Jackson, NJ and was told no, it had expired. I had told them I am willing to pay whatever admin fees, etc.I asked could a supervisor call me back. No one ever called me. My daughter decided just to go to the park with the voucher and see if she could activate it and pay the fee. She went and was told too bad and no and she said they were extremely nasty to her. So she ended up buying another season pass for $80.00. I emailed corporate and someone from the Jackson facility emailed me to say all I have to do is pay the $45.00 admin fee to re-activate, I emailed her back saying the employees in Jackson, NJ told my daughter it was too bad and no. Well once again, no response to my email. When she did get her season pass processed, they processed the wrong kind of season pass, she then had to go back and wait in line forever once again. She said no apology.
Hello, My family visited Six Flags America ( Myself, Husband and 5 Children) Before planning our trip, I got online to check out the food menus and I was excited to see advertised there are Gluten Free Options. I had also contacted guest relations before hand to see how the disability pass works since my oldest son, has multiple disabilities. I received a response fairly quickly and was told to get a not from the dr. and go to guest relations at the park. We also had a problem ordering tickets online so we called and they gave us a number to give to them at the park. We get to the park and I go in the guest relations line. We stood there about a half hour to be told, oh you have to go inside the park and go in the guest relations building.( Which doesn’t seem like a big deal BUT when you have a specialized wheel chair to push and carrying heavy bags, it is 90 plus degrees, it was a little discouraging to why they could not just do it there, Then at the ticket booth, they could not pull up our number that we were given so back to guest relations, we have to go for another 20 mins. We stood in line to get bags checked for another 20 minutes and then we had to go through this tiny space between the medal detectors because we obviously couldn’t take the wheel chair through. This was not handicap accessible. Then ahhh finally in the park BUT we now have to go in the guest relations building.. SIGH!! More Waiting but luckily not too long but the girl trying to do it , had to get help. In the park…. There was one bathroom I found that wasn’t as hard to get the wheelchair in. It would have been nice if there was a family bathroom since my handicap son is 14 and incontinent. It was hard to maneuver in those tiny bathrooms. Places to Eat: I had seen nothing, no signs nothing saying they served gluten free items. I had to eat so I got fries from Johnny Rockets( I got very sick as I am severely allergic to gluten and none of the staff seemed to know to much about what gluten free meant, so I assume everything is fried in the same fryer) I also ordered drink cups for the kids so they could drink all day,, and whew standing in line just to get drinks. It was a 20 min ordeal just for drinks. I had to get the cashier and ask her just to get the drinks. Some of the rides were closed ( three of them) The wait on the rides was not long so that was a plus!! People complained of the staff But I did not have a problem with the staff per say. I mean they are teenagers in 90 degree weather so no they didn’t love their job but they were not rude. Now the water park. The bathrooms were a disaster, there was no where to change our disabled son. Took awhile for people to file out to have room to change him. Honestly after all the waiting we ran out of time to finish the park. The only thing we had time to do was the little wading pool and nothing else in the water park. That was disappointing. There needs to be a better system in place. People working there should know about all food allergies. There needs to be a family area to change and or bathroom ect. Not everyone can wait in lines to be told go here and then there ect . Our Overall Experience was okay.
Worst experience at Six Flags America yesterday when our locker was broken into of which two cell phones were stolen. Even worse was the way we were treated. The cameras apparently don’t show anyone in the isles of the lockers, yet another employee made it quite clear it is known that people treat it as their job to watch for people entering codes to steal… Yet the cameras aren’t moved ? The security guard just stood with a grin on his face on the phone with whomever was checking the cameras as my daughters were hysterical knowing all the pictures they just lost from their freshman year. Hours later and not a single thing was done !
I have been trying to get help with my family’s account for the last few months. We were offered a special discount and were given some codes to enter on our account needless to say the codes didn’t work. I’ve tried to call their offices a speak to a person in reference to the situation but I keep getting hung up on and directed to the website. I need help please.
Hello,
My name is Fred. I recently attempted to purchase tickets online yesterday through the website. On the website they offered a DEBIT option for my purchase which I chose to use. At the time of purchase for whatever reason my card was flagged and I was told my purchase could not be completed at this time. I immediately stopped trying to purchase and the next day went to the gas station to use my card and found out that my bank had frozen my account.
Upon going to my bank the manager contacted Six Flags and he was told that the debit option was still pretty new and they were working out some bugs. The associate my banks manager spoke to on the phone was not even familiar with the debit procedure. So what ended up happening was I needed to be issued a temporary debit card since the one I had to be shut down. This temporary debit card can NOT be used for online purchases. This puts me in a very bad position because Six Flags was not the only purchases I needed to make online this weekend. I also use this card for purchases for my business.
I then personally called the associate at Six Flags and was told I would be offered a discount for the inconvenience. The “discount” I was offered was the exact same price as the tickets I was buying online. I just don’t understand how after 5 hours of wasted time and my account being frozen how i’m being compensated for my time and inconvenience by being given the same price I was paying to begin with.
I’m pretty discouraged at this point due to the fact that all I wanted to do in the first place was purchase two tickets so me and the rest of my family could go to Six Flags for Fathers Day.
If you’re wondering why this is a big deal to begin with…whenever you purchase tickets online there is a small discount given. If I have to go to pay at the GATE with cash there is no discount given and I have to pay general admission.
So in closing…I was going to purchase tickets online for the “online discounted” price. My bank card was frozen for trying to do so. I was given a temporary card by my bank that I cannot use for online purchases. The associate offered a “discount” that was not a discount but the same price I was going to pay anyways by using the “online service” that put me in this situation to begin with.
Am I wrong for feeling a bit inconvenienced? I feel like i’ve been taken on a ride and
I haven’t even gotten to the park yet.
To whom ever it may concer
I will take measures of Law in fileing a law suit against Six Flags New Jersey.
The Reasons are criminal treament for and Accusation of having the cell phone at hand on a ride “Nitro”.,
We have pictures to prove otherwise and a Video as well that I my self off the ride made as the left and as they where coming back We tryed to show it to the person acussing my Daughter and STILL they said because they “thought” to see a cell phone in her hand coming back from they ride. They had to call security ., All though we said it was a mistake he presisted with an attitude with my daughter and screamed at her in front of all the people that where waiting on line for the ride ., with great imberacing to us and mostly to my daughter ., then he called the Gards, cornerd her like a.criminal then persuaded to escort her out of the park like she was a Criminal with 6 gards when at NO point was needed to call so much attention to this matter when it could have been resolved by just looking at the fotos I took from another phone of the ride., they insisted that they didnt want to look at it and that she was Not to come to Six Flags for a year clarifying that she was banded and excluded from all parks for this Supposed thought of someone seeing her with her phone on the Nitro ride ., at no point was our witnesses counted for or even the pictures we had to prove they where wrong and makeing fales accusations while at the same time tramatizing my smaller children with this seen .,
with out further more please contact me or my lawyer will contact you .,
Hi Mr. Camp,
I had a similar experience and want to try to take legal action. Did that go anywhere? Would you suggest I do the same or try anything else?
Thanks,
Whitney
whitneyalayne16 at yahoo.com
I just saw that you are continuing to charge my account as you “RENEWED” my membership, had no idea. I threw out my id cards last year because my entire experience the 4 times I went to the park SUCKED!!! EVERY SINGLE TIME OUR EXPERIENCE was HORRIBLE, as I see below everyone else is miserable at your park. ANyway, I canceled the membership, but of course because your service sucks, I am being charged for another 45 days. WIth that being said I was hoping you would waive the RIDICULOUS ID FEE which is $20 per person, that would cost me $40. Please contact me ASAP about perhaps waiving this enormous fee!!!!!!!!!!!
Maybe you should try to hiring better people to take care of your cutomers better
Michelle
Everybody needs to file a complaint with the Federal Trades Commissions. They investigate every complaint. If the park owes you money these are the people who can get it back for you. They also fine businesses and /or shut them down until they comply. They are the feds of where you shop eat and play and also what you buy from anyone in business. You can read on the website of their investigations and the measures taken to fix the problem. It will shock you at the companies you see there and how you never hear about these infractions.
on Sat 5/28 at aprox 7:15 pm after spending the day at your facility we stop by the fudge store near the entrance. We ordered 6 pieces of fudge. But much to my surprise one of the workers dropped the block of fudge on the ground. Instead of throwing it in the garbage it was put back on the counter and proceeded to be cut up for display. The Girl helping us saw this. i said a comment to the effect you cant sell that and it must be thrown out only to get no reply. i am totaly in disgust having eaten in numerous establishments inside your park thinking this is what they are taught not caring for the safety of the public. i took pictures via the cell phone and will be forwarding them to the board of health. the reason being is i brought it the attention of a park supervisor and asked to be contacted which never happened. this leads me to believe that your company is only in it for the money.
Lets see if i get a response to this.
Since emailing six flags fiesta Texas didn’t seem to be of much help, I’ll try it this way. I have 4 season passes that are about the be expired….( well thanks to the lies I was told they are expired currently). In March my passes did not get paid on my auto pay due to me changing my bank accounts. So I receive an email saying the payment is past due. I log in & see that no where does it give me option to pay also it says my benefits are “not active” so I’m assuming maybe my passes are done for the year & if a payment was needed they would call me & leave voicemail (as they had done once in the past). No email for almost two months. No call for almost two months. Then an email comes in saying they sent my account to collections & I would be needing to pay the remaining balance!!! Well #1 why didn’t it have anywhere on my account an option to pay, #2 why didn’t I get a call?? So I send an email. The person helping me says “we sent 7 emails to your account”……I think I would have noticed 7 of those emails. Especially considering I noticed the one they sent saying it would be sent to collections. So I talk to debt collector. He tells me in order to keep my account active I would need to pay my balance in full now & pay the $33 in fees. I explained my situation how I tried to pay it and it wouldn’t let me pay it anywhere when I logged in. He told me he would wave the fees but my passes would not be reactivated so I wouldn’t be able to use the remaining months may, Jun & July. He said if u pay it all plus fees ur passes are good till July. So thinking that’s not a bad deal I’ll just pay it all $155 with fees. I check my account online and once again it states my account isn’t active. So I sent an email asking for help on viewing my benefits. RYAN, who by the way I’m assuming did not even attempt to resolve my issue says nothing can be done and it’s a “human error”. So I ask for either the passes to be reactivated as promises or my $33 in fees to reimbursed back to me since obviously I have no passes anyway!!!! He tells me nothing can be done. Doesn’t give me an explanation as to why, or how he tried to resolve it, or what was really the problem in not being able to help me. My problem with this is two years in a row now I have bought 9 gold season passes and they can’t keep an honest word?!?!?!!!!!! I’m not asking for anything more than was told would be done already!!! Absolutely ridiculous on so many levels. I’m disappointed.
This message is for CEO: James W. P. Reid-Anderson, CFO: John M. Duffey and COO: Walter S. Hawrylak.
I purchased some tickets online the morning of Monday May 23rd 2016. Everything seemed fine on the website-no special notices or anything. I purchased my ticket, as well as my brother’s as a graduation present (we live in Phoenix). When we got to the park, less than an hour after I had purchased the tickets, we noticed none of the rides were operating. A nice gentleman greeted us at the entrance and apologized in advance for the park being closed. There seemed to be a problem with the pipes, which resulted in no running water, therefore Magic Mountain could not operate for the day. He was a very nice individual and even gave us the guest services number to call and “get a refund”.
The number we received from him was 661-255-4100.
I decided to take my brother to Universal Studios for the day instead, since we are annual pass holders and we were heading back to Phoenix the next day. The following morning, I called the guest services number and got greeted by someone by the name of Melody. She was extremely unprofessional and told me it was absolutely impossible to get a refund. I have worked for the City of Phoenix for 7 years in the customer service department and I know that there is ALWAYS a way to get a refund. I was not going to waste my $168 dollars for NOTHING! When I asked for her name, she LAUGHED at me and then stated it. I demanded to speak to a manager and she told me she was busy. I said I would wait. She then told me there was more than one manager, to which I requested the names of every one. She started getting frustrated with me (the customer) and finally put a “manager” on the phone. I did not ask for her name, since I was expecting someone more professional…but I was proved wrong. Her tone was very combative and said again and again that I could not receive a refund. I asked her “how is this good service? Tell me how you’re providing a good service for me? What can you do to make this better?” to which she replied “There’s absolutely nothing we can do” to which I’ll admit I said “this is bull****” and she finally said “well, I hope you have a nice day” AND HUNG UP ON ME! A so-called “manager” from your park hung up on me- A VALUED CUSTOMER.
So Mr. Reid-Anderson, Mr. Duffey, and Mr. Hawrylak with all due respect, I demand a refund, and inform you that your guest services staff is the top worst I’ve ever encountered. It saddens me that such a great attractions park has the worst trained staff to handle guest services.
I hope to hear from you. If not, I’ll keep trying until I get what I deserve-my refund and an apology.
Sincerely,
Carolina Moreno
I think it’s pretty disgusting that great adventure doesn’t give MILITARY DISCOUNT !!! THE MEN AND WOMEN WHO ARE DEFENDING OUR COUNTRY …..WE ARE IN JACKSON NJ ON MAY 20TH
I just got an email saying my membership was canceled without my authorization. Please have someone contact me immediately. Thanks
I got assistance already
My wife and I first started visiting Six Flags over Georgia in August2012 for our honeymoon. We have made it a n Anniversary tradition every year since.
We are fixing to start planning for this year….is there any way you can make our visit extra exciting this year? I would love to surprise my wife with something that Six Flags has done to help make this Anniversary extra special. Thanks in advance,and GOD Bless
I bought 2 gold memberships as a christmas gift for my fiancé and I. 4 months in, I get an email from SixFlags saying my payment was declined. I emailed them to let them know I no longer have my credit card and that I needed to update my payment form to Paypal. Since they DO take paypal (it said on the email they sent me), I thought it should be easy enough. Except I contacted them 3 times and all I got was an automated email saying they were adding late fees to my memberships and they were now deactivated. I honestly don’t even care about the memberships anymore, all I wanted was to be able to pay with Paypal and they are denying my form of payment. They refused to help and said they will send me to collections. Since they falsely advertised and refused to take my payment, and on top of all of this called me to say they weren’t going to help, and threatened to send me to collections, I am willing (more than willing, I’m pissed off and eager) to file a class Action lawsuit against them. Customer service is useless and they pretty much laughed in my face. Since they are discriminating my ONLY form of payment and willing to send me to collections because of $27 dollars, they will now face a lawsuit. Whoever is willing to join me, email me at thatoka23 at gmail.com and I will get you in contact with my lawyer.
Would like to see a six flags in Pahrump NV
This would be a great place to have one the weather in summertime can get up to 110 to 120 degress.
There lots of land for sale here
Also would like Six Flags to have a Merry-go- round in this Six Flags
Hope to see one come soon
Last October 2015, I purchased 5 Annual Passes – including the Dining Plan (for 2016) at Six Flags Great America/Chicago. I would like to know how to cancel one of the Annual Passes/Parking/Dining for one of the family members ? I called Six Flags Gurnee/Chicago and they had no clue, and told me there was no way to cancel a pass. I realize the ticket/dining/parking is NON refundable, but I would still like to cancel one of the people from our party who will not be going ? Please advise – Thanks
I have five season passes from Six Flags New England. For Christmas I purchased four gold dining passes for my boys after receiving an email from Six Flags. When I brought the printed tickets to Six Flags New England ion opening day yesterday, I was told they couldn’t process them since two were purchased from Six Flags America and two from Six Flags Greater America! What????? The passes are good at EVERY Six Flags. I never saw anything about this when I purchased the passes. Customer Relations in Springfield told me I’d have to have he passes processed at the other parks. But wait – they also told me they couldn’t process them there because my season passes were issued at Six Flags New England! Why did my purchase go through the other parks then? I was at the park yesterday and the only thing they could do, they said, was to purchase four MORE dining passes! AND that is have to pay the current price – not the price I already paid. No thank you. I don’t have an extra $320+ to spend only to have to wait 7-10 days for a refund. With this sort of glitch in the system I’m not even confident I’d get my refund. This should be an easy fix. I’m hoping someone can fix this within 24 hours so I can start using the dining passes ASAP. I already lost out on one day, which probably totaled the price of one of the dining passes. I have spent over an hour trying to resolve this issue and it really put a damper on our opening day yesterday.
As I was reading other complaints on this site I came across a name and number for someone at Six Flags in Chicago. Since it seemed impossible to reach a live person, I was so relieved when she answered. She could not have been more helpful and was able to process a refund for the four passes so that I could purchase the passes from the correct park (Six Flags New England). The passes that were processed incorrectly weren’t even from that park in Chicago! I am so thankful that I was able to reach her and that the company actually helped me. If she (Guest Relations rep) could help me in Chicago, I’m very disappointed that someone in Springfield, MA didn’t do the same thing yesterday. Also, I think they need to fix the problem on the website to make it impossible to add a dining pass at the wrong park. Maybe you should have to type in your season pass number so that people wouldn’t have to go through the awful inconvenience I just experienced.)
Could you share the name and number of your contact?
It takes hours of waiting on line, being routed to additional menus, and enduring people picking up the phone and hanging up on you to talk to a human being at the Arlington location. Once you get through they are uncaring, poorly trained, and often cannot answer your questions.
I called to see what was needed for my child to have some assistance with a medical issue as suggested by his doctors office. I was told that all that was needed was doctors paperwork showing the diagnosis. When my child went to the instructed location he was then denied any assistance because he is 16 and did not have an adult to sign in. I spent more than a lengthy amount of time on the phone proactively to ensure he had all that was needed only to have my son arrive, buy a ticket and be denied. When I sat on the phone for another 45 minutes they were uncaring about the potential issues and the fact that we were misinformed. They were argumentative and I was told they were managers. Someone needs to do better! The liability of not providing options and relying on a child to make the decision to not take care of a medical need or get out of a line they have waited in for over an hour is ridiculous! They were unwilling to discuss any alternative options to assist us for the last couple of hours he remained at the park. Poor leadership, bad policy, and a complete lack of customer care. I am hoping those at the top would have more concern about the potential liability about a situation that could have ended tragically due to misinformation and lack of customer care. Shame on Six Flags!
GO F*** YOURSELF
am not one to complaint since I work in hospitality and I understand that things happen and sections have to be close BUT I also know that information is vital for the success of the park which Six Flags New Jersey lacks and another vital factor is the good customer service skills which supervisor Tiara and Sean lack. I came with my family from New York (I live in Orlando and came to visit them) they told me that the coasters “El Toro” “kingda Ka” “El Diablo” “The parachute tower” “ZumanJaro” “Bizarro” are the best, even better than the ones in Orlando. So I decided to give hem the benefit of the doubt and use one of my vacation days to come to the park. What a waster that was. When we arrived we went to the coaster and found no way to go into the coasters. No signs or anything anywhere, I downloaded the app and there was no information of anything being closed. When we purchased the tickets we went to main website and then clicked tickets and again no information was there. We went to customer service and Tiara was there, I asked if the whole section was closed, she said they were, I explained that I came just for those coasters and I would like a refund. That’s when the the chains of the words “No, i cant and will not” started. She said that the website has aparagraph saying that they are closed. I went to the website and saw nothing, she told me “if you would have looked throughout the website” after her telling me that it was on the main website (it was not) while I’m looking on my phone she is clicking left and right and I asked her “where does it say that” she said “I’m going to print it out” that whole entire time she had to look for the paragraph to print out and according to her she could not help me and my family at all, I even asked to get tickets for next year if I come back, and again all I heard was “NO” the I asked to speak to a supervisor, turns out she is one, and to be honest her customer service skills are way bellow the supervisor ones (I know because I am a supervisor in the entertainment section for hospitality, and I do everything to make my guests happy including giving refunds and rain checks if I know the right information is not provided) I asked to speak with someone above her, she called Sean and again it was a waste of time, he would not accommodate or compensate us at all, I lost a whole day trip to come to the park, he said that out of 13 coasters 6 were open but I told him the ones I want are closed and I would like a refund please. He denied my request, so I told him that the information of the section closed is not to be found on the main website and he said “click anywhere that is not tickets” which I did and the information was not there, he looked at my phone and me and asked to used my phone I told him “you said click anywhere” he clicked at least 5 times somewhere else that was not tickets so I told him that the information in not on the main website or the ticket section and he did not know what to say and kept saying he can’t do anything, so I asked about another coaster I was told its good and guess the answer “it’s closed” throughout all of this I never once heard an “I’m sorry” all I heard was “I can’t, I won’t, NO” his is by far the worse experience I have had in a theme park and I live in a city full of them. Any other park has a sign at the entrance of the park saying what’s closed for the day any other park tries to compensate their guests, any other park has better customer service skills and I know because my spouse works for Disney. I believe the information about rides closed should and have to be on the front of the website or in the tickets section, it is Christmas and I lost a whole entire day trying to be helped by people that should probably work anywhere but hospitality. This has ruined my whole entire day and my family’s. We would like to be compensated and a coaching for Tiara and Sean because I have never met any employee with such lack of will to help.
You unfortunately went during Holiday in the Park, so half the park was closed because rides like Kingda ka, El toro and Zumanjaro do not run in any extreme weather conditions, like cold weather, because they are manufactured by a company (Intamin) which is notorious for having great rides, but also for their rides breaking down a lot, so Six Flags did not want to risk damaging these rides (they also would have had to decorate an enormous part of the park for these rides, which wasn’t worth it). Bizarro and El Diablo were closed because they’re on the same side of the park as those other rides, and they’re not going to go through the trouble of decorated another half of the park for two rides. I’m not doubting you, but there should have been notices on the website about all these rides being closed, I went a few times during Holiday in the Park and was well aware the first time I went that half the rides would be closed. You are right about the refund policy though, it SUCKS and should be changed because it upsets a lot of customers. I know plenty of people who have had trouble with it before because the DO NOT give refunds no matter the cirXXXXstance. They still had awesome rides open, like Nitro, Superman and the SkyScreamer that I hope you were able to go on, but I can obviously see why you were so disappointed. This is why I tell everyone I know to buy a thrill pass, or a season pass, never buy day tickets, thrill passes are the same price as day tickets, but are like season passes (without a lot of the perks) but you get free admission the next time you come, so if you go on a bad day where the rides you want to go on are closed or they’re long lines, you can just go back another day, and avoid the hassle and stress of talking to customer service.
If you ever come back up here and decide to go back, then like I said buy a thrill or season pass, and do a little research before you go to make sure there’s no surprises.
Also, El Diablo and the parachute tower shouldn’t be on your must ride list (they aren’t that great) here is a list of the coaster and rides (in order) you don’t want to miss out on:
Coasters:
1. El toro
2. Nitro
3. Kingda ka
4. Bizarro
5. Superman
6. The Joker (coming in 2016)
The rest of the coasters are a “go on if you have time” kind of coasters but are still pretty good.
Rides:
1. Zumanjaro
2. SkyScreamer
3. Houdini’s
Then if you have time you could the parachute tower or El Diablo (I don’t consider it a coaster it’s a flat ride)
Hope this helps! BTW I don’t work for Six Flags, I’m just a coaster freak
ps. NEVER come to the park fully expecting to ride Kingda ka or Zumanjaro, because of their size and complexity they break down/shut down often due to even the smallest things like a little wind, it’s really a 50/50 shot, El toro is open the majority of the time but can break sometimes, the rest of the rides rarely break down.
Six flags told me in order to avoid a late charge to pay my bill. I did. I paid it. I had a credit card that was compromised and ordered a new one. It was like jumping through hoops to find my info so I could even log in bc u either have to have the card number or the acct number. I have two accounts. Was only supposed to have one and beefed up with a 90 late charge for something I took care right away! The voice mail I received which I have in file with time and date stamp prove that I would not be charged bc it said in order to avoid a charge to pay it. So I paid it! Then you just charge me the 90 more and that mo dy was for another bill! Late fees by another company bc u stole my money will be ur responsibility six flags! It’s like now I’m having to borrow from my children Christmas fund to pay your stupid late fees! Refund now! I think we need a class action lawsuit! 3rd party is unnacepta or for bill payment bc u can’t talk to six flags and six flags isn’t being fair. We are not cattle!!!
Did you get your money back? I am trying to do the same thing with $40! They are ridiculous.
I’m willing to start a class a lawsuit as well because they refused to change my form of payment to paypal and want to send me to collections for something I am willing to pay. Email me at thatoka23 at gmail.com and we can find more people to join.
im thinking about doing the same
My entire family purchases season passes each year. We bought the 2016 season passes at the end of August. My husband passed away in a tragic accident at the end of September. I called guest relations to get a refund for the season pass we purchased for my husband. I was told, that corporate policy is there are no refunds, regardless of the cirXXXXstance. I could give the pass to a family member or use it in 2017. I asked to speak with a supervisor, then I was told I was speaking with a supervisor, I asked for their supervisor, only to be told to email corporate headquarters (which based on this message board posts, is unlikely to respond to me). For such a large entertainment company, the policy of “no refunds” is archaic. I was not asked for a death certificate or obituary or anything. Why? Because you don’t appear to care. Please review my voicemail and call me back.
Bring six flags back to Houston
Went to Six Flags California, on October 24, was turned away cause they said they were at full capacity..I informed them I wanted a refund which they told me it would take 3 to 5 days..I received a call the next day to tell me I was misinformed and could not be given a refund and I could use the tickets another day…I WILL NOT BE RETURNING TO MAGIC MOUNTAIN, I TOOK OFF WORK TO ACCOMPANY MY FRIEND FROM OUT OF TOWN TO ATTEND THE HALLOWEEN FESTIVITIES..IF I WAS TURNED AWAY I SHOULD BE ENTITLED TO A F***ING REFUND…I CAN’T GET ANYONE TO RETURN MY CALLS, AND I AM PUT ON HOLD FOR 30 TO 45 MINUTES EVERYTIME I CALL TO BE TOLD TO LEAVE A MESSAGE…I WANT MY MONEY BACK!!!!
Six Flags Discovery Kingdom Vallejo has a lot of room for improvement:
We arrived at 630 pm at the marked entry for cars to the park – 2 lanes supposedly went into DK, so we got into those. They wound around at 1 MPH of stop & go. However, rather than going into the parking area we were then diverted, by the one & only employee directing traffic, left across a traffic light we could reached in less than 5 minutes directly on the street, instead of the 1/2 hour it took in line.
We then entered the dirt parking area in 3 lanes, but there were only 2 booths to accept the $22. After another interminable crawl, we parked in a rather remote area of the lot as it had one of the very few overhead lights. I thanked G-d I had the foresight to carry my pocket flashlight as the earthen/hay surface was uneven & the lighting in most areas near nonexistent. I swung my LED mini light as we walked as there were no lanes and many vehicles were driving in close proximity to us. Worse, I was wearing dark clothes.
Well, I thanked G-d, until I waited through the line to empty my pockets for the Pseudo – TSA inspectors who then told me my pocket LED flashlight is verboten & I must either rent a locker for $12 or take it back to the car. At that point, I was in no mind to give you ANOTHER 12 of my $, so I walked back to the car, deposited my unwelcome light, then walked back to the entrance in the darkness, wondering all the while if I would fall & injure myself.
Finally, I got through the cavity checks & met Linda in yet another line to buy tickets. There we find out we could not buy the haunted house bands there, but had to wait through yet ANOTHER line for those – and there was only one kiosk for those wristbands in the whole park.
Since the single admission was $65 & a season ticket for the rest of 2015 & ALL of 2016 was only $3 more we bought 2 season tickets. However, it was then, AFTER we bought said ticket, we were told there’s yet another long line to exchange the paper receipt for our actual cards & that after midnight the paper receipts would be rendered worthless.
We made our way to the haunted house kiosk. That line was poorly demarcated and quite long. We were both flagging, as It was 830 pm. I went to the food court to wait in yet another long line, while Linda continued waiting in the haunted house kiosk line to get our wristbands.
And before you say “you should’ve bought your tickets online before you went”; while in line, she overheard a woman say that she’d bought the haunted house tickets online to avoid this, only to be told she had to wait in the same line as those purchasing them at the park to get the wristbands.
Linda got close to the front when you made the announcement that the VIP (Front of the line passes) were sold out. We now had less than HALF of the 5-1/2 hours we had allotted left and we’d yet to do anything but wait in line and pay lots of money. We got in yet another long line to exchange the receipts which we’d been told would be rendered worthless at midnight for the season passes.
Finally after more than 3 hours wasted in stop & go traffic & standing in lines, we attempt to enter the first actual haunted house.
After waiting through more lines as we’d been unable to purchase VIP wristbands, the haunted houses were fun. I have no idea how the rides were as we barely saw the last haunted house as the clock struck midnight & we had to leave the park. I never once got on a ride.
I am very surprised that an established amusement park company would be so inept at moving people through. And that’s the problem in a nutshell. You would think that you would be professionals at this after so many years. But to treat paying guests as if they were cattle OWNED by you is inexcusable. Add to that the humiliation & further delay caused by their inexplicable “flashlight” rule that endangers every patron you consign to park in your dirt field, makes it ever more inconceivable. What will it take? A broken hip & the resultant lawsuit?
It’s Hallowe’en & I’m genuinely horrified by our experience with Six Flags, just not the way we intented.
The NJ Six Flags PARK SUCK! staff are rude and curse at you. and ur policy about about lost and found SUCKS also. my phone fell out of my pocket during Nitro i tracked where my phone was it was behind the fence i spoke to everyone the park how can i get someone to get it. they said the same thing fill out a form and we will do our best to get it. but when i asked the staff at lost and found about where the phone is she told me not to hold my breath cause we don’t look for the phones if we see it then someone might bring it in. even though i told her that i know where the phone is exactly was she sad it don’t matter we don’t look for the phones great system great adventure. its been a day and my phone is in the same place where it fell cause i can still track it. also y is that the whole park smells like weed and ur security guards see them and do nothing about it
Lord, yes! And no one cares that their staff treats people wrong. If I curse, I get evicted from the park but the Great Adventure staff is free to run their mouths and treat customers horribly.
A Letter to the CEO
10/18/2015
Mr. Reid Anderson,
I have been going to Six Flags Great Adventure (New Jersey) since the mid 1980’s, I now take my children to the same theme park, we have season passes for next year and have spent thousands of dollars at your theme park over the many years we have gone there.
I am extremely disappointed in your organization. Let me share with you my visit yesterday on October 17th, 2015. Your security lines were unbelievably long. The security guard at my families line was about 75 years old (did not encourage any level of real security). Once in the park, we observed multiple people walking around smoking. The character costumes were held up with safety pins (Tasmanian Devil to be precise), Ride wait times exceeding 2.5 hours, the staff has no idea how to manage the flow of flash pass and normal riders and the final straw was having our season pass cups stolen and being unable to get any help from Jeanie, the supervisor at Guest Relations.
We purchases 4 season passes for 2016 along with two meal plans. While waiting an inordinate amount of time to ride bumper cars, my wife put our two blue 2016 season pass cup, labeled with our names in the cup holders, which are placed outside of the ride itself. When we entered the ride, it was still daylight, by the time we got on the ride, it was dark, when we went to retrieve our cups, we realized they were taken. There was minimal lighting at the entrance of the attraction and no security guards in the vicinity.
We proceeded to Guest Relations to see what could be done, what we were told was probably the most annoying and dissatisfying answer I have heard as a customer of any service. After spending 30 minutes in line to speak to a Guest Relations representative we were given the standard answer of, we are sorry, but we are not responsible for stolen items and the cup holders are provided as a curtesy and if you want to ensure nothing is stolen use a locker.
I asked for a supervisor who told me the same thing, offered me two red cups and told me she was not empowered to solve my problem and I could fill out a form. Why in the world would you staff a Guest Relations building with individuals who are not empowered to solve customer problems? In every business class I have taken, nowhere has it been taught that the thief should benefit from your high value customers. But in this case, this is exactly the behavior you are encouraging.
I purchased two meal plans, not two blue cups, you use color to make it easier for your staff, not to provide me the benefit of which I paid for. I do not really care about the color of my cup, but red means that I have to pay each time to refill it, whereas blue means I don’t get asked to show my pass, even though you require it for the food. This makes little sense to me, once my cup was stolen the individuals who did it, have also stolen the benefit I paid for.
I do not understand why you either do not uniquely barcode the cups, tie the refills to the season pass (regardless of color) or even insert an RFID chip. With an RFID chip, imagine the feeling of watching someone get detained for theft as they exited your park for stealing. Would you like to see how fast your park reputation increases by providing real security? This may seem small, but based on the number of people that visit your park, you would be highly benefited by making them feel safe and having a customer first attitude.
I would highly encourage you to send your executive team on the road, they could learn a lot from the TSA at the airport on moving high volumes of people securely and visit Walt Disney World, while they may be far more expensive, they understand that the customer is what drives their business. I have been to many of your parks, as well as to Disney, it is not a cost issue, it is an attitude issue. Your margins and revenue will increase as you treat your customers better. I would also encourage you to implement a real solution to ride management, Disney has done it for over a decade, and you are pretty far behind.
I guess based on what I have read in the public forums I should not expect a response, but as a consumer, who is now stuck with a 2016 season pass, I felt I should at least try to get my issue resolved.
Sincerely,
Frank Toscano
I was told by this Six Flags I dont get a meal cup with my season pass! So we had to pay $20 out of our pocket to get a green free refill cup even though it was suppose to come with our meal plan. This location has NOTHING together. And Jeanie also was useless to me with my issues. As was the “president” John. They could care less about people as long as they hit their numbers. There is no way to get a hold of ANYONE at corporate.
This entire corporation is a bunch of crooks. I’m thinking a mass lawsuit is necessary because of the negative impact you’ve created on honest consumers financially. No one in customer service responds to concerns of memberships, theft,, park safety and numerous other issues from what I have seen but has absolutely no problem taking out money! I guarantee that all that have left comments would agree!
I agree! Six flags corporation has sent their payments things to online third party automated system. And such case refunds are not available even if they overcharge u. I’m so mad as this was my money for another bill! If I get charged a late fee six flags will be responsible. I needed the rest of my money for my kids for Christmas. Now it’s like my kids are paying for my bulls for Christmas because six flags stole my hard earned money!
Yes, we should file a class action lawsuit against them. Customer service is horrible and its seems as no matter who you speak with, they are a “supervisor. “
I am willing to start a class a lawsuit against six flags for what they’ve done to me. email me at thatoka23 at gmail.com let’s find more people willing to join us.
I am willing to start a class a lawsuit against six flags for what they’ve done to me. email me at thatoka23 at mail.com let’s find more people willing to join us.
I am attaching my email that I submitted over a month ago to Six Flags St. Louis. I hope that their is some response and appropriate follow-up with security and refund of my tickets. The management of the situation thus far has been unprofessional and ad hoc.
Six Flags
On Fri, 25 Sep at 2:14 PM , Chris wrote:
I remain concerned with the same issues I originally discussed. To reiterate the length of time my children were held without parental supervision given I was immediately available and requesting information to there location and safety. Information which was being purposely withheld from me.
The unnecessary questioning without my presence given I was immediately available. The randomness and ad hoc policy of pass cancellation. The largely unprofessional manner in which the security and customer service treated my children and myself.
As mentioned in my last email. I am uncomfortable discussing the aforementioned issues with the party I am displeased with.
I would be grateful if you could forward my concerns to the party who oversees your security and customer services or provide me with contact details.
Thanks again for your assistance. I look forward to a timely response.
Kind Regards,
Chris Kozlowski
Following the above email. there was no further contact from the park.
I am again hoping for a response and appropriate action.
Regards,
Chris
On Sunday, September 20, 2015 12:47 PM, Six Flags wrote:
Chris,
We can appreciate your concern regarding your children, however, our Security Officers are trained and certified by St. Louis County Police and have the safety of all of our Guests in mind at all times. Your children were in a secure location while they were waiting for you to be paged. If you would like to dispute the revocation of the season passes you would need to speak directly to our Security Manager, Tony Willson at (636) 938-5300 ext. 6201. Please note that you will need to leave a message with Tony regarding your concerns, your son’s names and when the incident occurred in order for him to have all of the information available when he contacts you back. We do not have the ability to override a decision to revoke a season pass made by Security and this forum is only for concerns related to memberships such as payments, cancellations, or purchasing questions. This will be the last response to your message that we make, and we will not respond any further. If you have any additional questions regarding your son’s incident please contact Tony.
Thank you,
Dawn Little
Guest Relations Supervisor
(636) 938-5300 ext. 6600
On Fri, 18 Sep at 8:28 AM , Chris wrote:
On Thursday, September 17, 2015 8:20 AM, christopher kozlowski wrote:
I have not had a response. So I am following up on the email sent a few days ago.
I will return to my original concerns. The heavy handedness and lack of professionalism in which the matter was addressed. I further feel the children’s passes being revoked for an entire year is not appropriate. Given from what I understand the securities inability, all hear say because I was not present., to ask the boys if they understood they were to pay for the floatation devices instead looking to bullying the 13 and 17 year old into a kangaroo like court room confession. All of this occurring without the presence of a parent or guardian. Now my youngest child 10 year old who was also present and left behind by security until my eldest son questioned the wisdom of this decision and my eldest son have returned to Ireland which is there country of residence. I feel that there are some serious problems with your security process and management of minors, (i.e poor communication, lack of organization, potential for harm to children, lack of staff accountability, and random decision making of revocation of passes).
At the minimum I wish to have the passes reinstated for my 13 year-old son who still is in the states. The other child is mote point given he is in Ireland until next year. In addition, some reassurance that your system of security will be less “shoot from the hip” and more grounded in sensible interventions that ensures both safety and respect for individuals visiting the park.
thanks for your timely response and I hope to have further resolution of my concerns.
Kind Regards,
Chris Kozlowski
Oct 6 at 8:02 AM
Ms. Little,
I have not heard anything from my last email. I would like a response and if it is not adequate I would like to know who/what is the next person/department in your management chain I need to contact.
Currently, I am dissatisfied with the inadequate response to my original concerns. In addition, I am quite disappointed with the lack of response with my efforts to follow-up the issues. The lack of response and poor communication with my concerns very much mirrors my treatment the day of the crisis at six flags.
I look forward to a timely response.
Kind Regards,
Chris Kozlowski
christopher kozlowski
To
Six Flags
Oct 1 at 8:54 AM
Ms. Little,
It has been almost a week and have not had any further contact. Wondering why the delay.
Regards,
Chris
Six Flags Corporate office
To Whom It May Concern:
I am writing about Six Flags Fiesta Texas in San Antonio. On September 7th 2015, I visited the park with my family. My family and I went to the Water Park for the day. I purchased a locker to place our belongings during the time we went into the water. I purchased the security of a locker for our valuable and should have felt safe. We placed our towels, clothes, cell-phones, car keys, Credit cards, our season passes, several season refill cups, my prescription eye glasses, Drivers licenses, and other personal items. Confident that the service I paid for would be reliable. After a couple of hours we returned to our secure locker and discovered ALL OUR VALUABLES had been robbed out of the locker. We were in complete devastation. We quickly searched for a security officer to get help. When we found someone, the security staff was unsure of what to do. It seemed they had no training with this type of situation. The first security called another to ask what to do, the second also had no clue. They then called a third security wasting precious time where we could have been using a phone and getting help. Meantime still holding us in the middle of the waterpark not allowing us to move because they had to figure things out. We asked if we could be taken to an office or just any place where there was a phone or computer so that we could start calling to cancel our credit cards and cell phones. They just said to wait there and they would get a head security person to help us because they needed to finish writing down the report. We were made to wait by the entrance of the waterpark in the middle of all incoming and outgoing traffic. Finally after 45 minutes or so the head security John Ybarra shows up and asked the same questions the previous security staff had asked and again I ASKED if we could please use the house phones or computers to cancel our cards and phones. He answered affirmatively that there WERE NO PHONES OR COMPUTERS ANYWHERE FOR US TO USE. He stated that there was no internet service in the park and we would just need to wait there till someone could walk us out of the park because we were in our swim suits. I asked about the security cameras and if they would look at them to see who was caught taking our property. He also claimed that he would call us the next day to give us that information. We were mortified and still in shock about how we were being treated. He made us stand there in our wet swim suits, we had no towels or clothes, no cell phones, no money, no keys to our car. Everything was taken and got NO HELP FROM SECURTIY AT FEIEST TEXAS. We were devastated. We were finally released and walked out to the main entrance were we stood helpless and asked someone outside the park if we could borrow a cell phone because no one in the park staff would do this for us. We were treated like criminals and humiliated and belittled. While the thieves got away with all our belongings. We were in complete despair. Yet six flags staff never offered to assist us in anyway. Meanwhile the thieves were charging on our credit cards. The thieves got away with charging up our cards by going to the nearest mall and using the credit cards to the maximum. There was over $3000 in charges to the credit cards and $2000 personal property loss. I am very disgusted by the staff of six flags and how they handled this matter. The mental anguish suffered by this was horrible for me and my family. I called Six Flags several times after that day requesting more information or a follow up from security to see what was collected from the surveillance cameras. John Ybarra assured me he would call me the next day yet 3 days had passed and he had not called or returned any of my calls. Meanwhile I kept leaving messages. I could never get his call back so I tried other extensions to reach anyone at the park. I then was able to reach Ryan Kenny, I told him my story and he had john Ybarra email me. John only emailed me to say that he had no video to review because the camera located at my locker was down. How convenient and what a coincidence that this one and only camera was down right in front of MY locker. He very quickly brushed me off by saying on the email that the lockers and cameras were owned by a third party named Best Lockers and I should contact them for my loss. He claims he could not see anything from any other cameras in the area and there was nothing they can help us with. I was again disgusted and devastated. This was poor customer service and he made me very suspicious of how he handled this. I am asking for someone from corporate office at six flags to please contact me by phone or email or text as soon as possible. I am a season pass holder. I have spent hundreds of dollars at six flags fiesta Texas. This horrific experience was not what my family deserved. My name is Irma Gurriere, my phone is 210.685.7065, and my email is I****@GMAIL.COM.
I have a case number SFFT #15-300106 and SAPD 15193698 with our local police department.
I spoke to RYAN KENNY and JOHN YBARRA at six flags Fiesta Texas. These two men were the two security managers that were rude and passed the buck to Best lockers. Ryan Kenny suggested there could be employee involvement in this incident. They made us feel that we were a bother to them. Please help me find someone that will make a better effort in helping us. We want answers and a response.
I am seeking compensation for our great loss and mental anguish.
At the very least compensated of a renewal of our season passes and renewal of our season meal tickets for the coming years.
I am seeking response from corporate office and headquarters.
Thank you so much,
Irma Gurriere
210.685.****
Ir****@gmail.com
I purchased 4 season passes as I have done for the last several yrs. I purchased during the cyber sale on Sept 7 which included free parking and upgrade to hold for each pass. I received an email with my tickets to print. I printed on Mon only to find out there was an expiration date of 9/27?! Concerned I both emailed and called to see what recourse I had. I was pretty much told by the very rude guest relations woman that I lost the upgrades and then HUNG UP ON ME AS I ASKED A QUESTION! I’ve worked in public service for yrs. I was a day late for an offer that I could get if I purchased the passes today? I don’t understand. Nowhere in the email did it state the offer expired as it was only on the ticket itself. I’d like a response as I know that Six Flags can do better than hanging up on a loyal customer and leaving a family disappointed.
Tonya Howell
We are in the very same situation and I have called for 5 days and left five messages with no response. The receptionist stated that all I can do is leave a message and there is no one else I can speak with and hung up on me. This is very poor customer service. We too have been a loyal Six Flags Season Pass family and are extremely disappointed that they don’t care.
Hello My name is Ingrid Hutto.Last night of September 27 around 6 o’clock I was at the kids section side with my kids of course and the lights weren’t even on yet. I asked one of your employees why they hadn’t turned on the lights on around the kid section part and said because normally the lights turn on by themselves and that normally they close at 8 but they were going to close at 11,I mean it gets really dark around there so what if i had tripped and broke my ankle ,i could have sued you guys.She never said that their was an event going on NEVER SAID THAT TO ME .I had kids with me one of ages of 4 and age 6 and I am a Season pass member along with my husband and i was not informed that you guys would Start a zombie fest That would scare and Panic MY KIDS!I was OUTRAGED! I never got an email or was informed at the entrance about it.I will be contacting Corporate about this,because this is unacceptable.My 2 girls were freaking out to get out of the park and they were crying throughout the park.That wasn’t RIGHT! Your costumed employees came up to my girl and scared her,when i was clearly telling them NO!!!!!!I am pist!
Ingrid Hutto and Sean Hutto
On Monday, September 14th, 2015 my family and I went to great adventures to spend time together. As soon as we got there we was approached by a female guard stating we cannot get in. We proceeded to the line and another male guard came over to us stating we cannot get in to go home because the park was rented out for the day. We stated we have tickets already and we were not aware of the park being rented out. The guard became very unprofessional with my family and I. He said Im gonna make sure yall dont get in. He then went over to another guard and pointed us out to make sure he stops us. He said the Muslims rented the park for the day. I said when I ordered the tickets through my job working advantage we did not get any notice on the website stating the Muslims rented it out for the day. The guard was very unprofessional yelling at us. While in line one muslim lady came to us and apologized for the guard treating us badly. She stated they should not push thier religion on us. The guard came back again and said yall must cover our legs and arms. We said we do not have clothes with us. He said well yall need to go home. He acted in an unprofessional manner in which the guards should be re-trained. Once we got to the front he told them do not let them in. Another guard went to get their manager. Once she came she said we had to buy clothes from the gift store in order to stay. Now we had to spend extra money. We should be compensated fully for our 8 tickets, parking, rental car and the clothes we had to buy. This was a horrific unexpected experience my family and I suffered. It was very embarrassing, traumatizing and we felt very humiliated. This is not the experience we expected coming to great adventures. I should not have been able to purchase tickets if the park was rented out. There was not notification stated online saying if you’re not Muslim do not come to great adventures on 9/14/15. If I saw that we would not have came from all over NY, Baltimore, Delaware and Texas. This was the worst trip to great adventures ever, all because we wasn’t Muslim.
This experience in six flags was the worst I had ever had in my entire life of going to amusement parks all my life but this was the top worse place I have been. My family had some friends come from Ecuador we decided to take them to six flags so they have a nice day seeing a good amusement park like the commercial say oh no that was the worst place to take them to be paying so much money on a membership that works for nothing just to enter the park, the free parking and that is pretty much it since you have to wait long lines go get to any ride some almost all of the rides didn’t work, you have to pay a lot of money for food that they didn’t give you the complete order and was old, you have to pay for pictures a lot of money the extra folder, and if you wanted to go faster and schedule your rides you needed to pay 60 dollars extra for a fast pass. Well, I was about to head out with my family and my friends family the picture you take in the beginning at the entrance of six flags you go and either get a download which is 30 dollars more for the card or get the prints 2 for 18 or 1 for 15, the lady Alysson was teaching Dennis in a rude way how to print pictures and take the order but she was so rude to him, to the rest of the customers, even to me we asked for two pictures and they put them on the same envelop the pictures were just printed out and the pictures I am paying my money can be messed up being two pictures at once in the same folder because of the heat each pictures has, so I asked if I can have one folder since one wasn’t for me she in a rude aggressive tone said 2 pictures are a bundle the bundle is a package and the folder extra is $1 screaming at me and my family, my family friends I asked why she said that is the rules the manager came out didn’t do or say anything but bicker to Alysson about Dennis then this other boy came out saying the same thing not even in a polite way like you know confrontational my mother got really upset since they weren’t talking to me they were screaming at me I was just asking for a folder extra I pay my membership for what purpose? and I know I said they discount on my benefits why would the folder be extra if I ordered two pictures I felt sorry for Dennis being taught by this rude person everyone in the park treats everyone with respect and nice even asks you if you need any help when you’re walking around but no this girl was rude to customers not just me instead of teaching she was trying to do it all at once the line was getting longer and the people were a bit frustrated since some had been there all day and wanted to just leave after taking their picture for some reason I thought I had downloaded for pictures included on my benefits maybe I read them wrong but to pay extra for a folder ? Why isn’t that free? everywhere you go to get a picture done they give out extra folders if it was coming out of her pocket you’ll say ok well she is right but it’s not its coming out of six flags grand center 2 pictures in the bundle cost $18 plus tax ? Why it is Massachusetts it doesn’t have tax? Where is that tax coming from? see when you say benefits including you’ll think taxes were exempt since it is MA state there is no tax on MA state unless that changed and I have been wrong all along my family had a horrible day because there wasn’t enough games open some were shut down for repairs others were to long of a wait time my mother was upset because of the lady Alysson scream and being sarcastic to us and everyone plus this boy coming out being the same way and the manager not doing anything saying “that is on called for” like really lady how can be on called for if I am paying a Season Pass to Six flags I am not paying her a salary to be rude to people or taking her money to pay for an extra folder or not helping out to do her job I just thank God it was a friend for free and felt very embraced my family’s friends came from a long journey to experience rudeness from such people if they don’t like to work well give the job to someone else that needs it if they are having a bad day well let them leave since they made everyone else’s day worse if they are going to be rude I will keep writing a bad review on six flags because it reflects on six flags it doesn’t reflect on me or them it reflects on the entire six flags I wasn’t being the one rude or sarcastic I just wanted an extra folder so the picture wouldn’t get destroyed by the heat of the other picture if you don’t know photography 101 well you should since obviously you have inexperience people working in that department another thing is for a fast pass was so much money and a season pass you purchase with benefits the lady said they would take only $5 dollars off the fast pass what was that about more money out of my pocket ? seriously what am I paying the season pass for I couldn’t ride all the rides even if you were there all day another thing the cups I have two cups on my pass and the guy on the food charged me for chicken strips with fries and coleslaw and I got no coleslaw the chicken tasted so bad my friends family guest who tried it was sick before we even started the journey back home and she and her son didn’t even make it to any ride the cups cost 19.99 for the whole day but here is the thing I have on my season pass a this discount for food 20% or 10% percent off which I never received and to pay the whole price for a meal with no side its insane trust me someone needs to either update their six flags system or update the customer service the cups I have 2 free cups and did I get any no because they said I had to purchase them and they couldn’t see with my pass if they were free or nothing again my question is what am I paying for benefits last year we went for the freight fest and the tickets cost not really sure why if the season pass kept saying on your commercial last year and this year buy the season pass and you get freight fest entrance since it was a long trip I had to pay I travel an hour back and forth and I still don’t understand where are these benefits if the rides are down, the lines are long, the employees are rude, the pictures are bad, the food is old, the souvenirs are all expensive where is that benefits package? there isn’t any WIFI connection either so again why am I paying so much for nothing to work, fast pass costs, folders extra cost, cups cost, everything but the air I breathe that day costs, I wish I could cancel my membership but that costs too it has to be a certain period of time to get it canceled the ride I thought would be scary and fast was a lame joke the ride I thought would be nice and smooth was ridiculous and stupid that was the only thing I did two rides the only thing that didn’t cost me was the bathroom and that looked like a hurricane went threw it so bad the mess in there was poor and you can tell how often you clean the toilets by the color on the sides I can go on and on and keep making judgement calls but if you go in as a regular customer and try all these things out you ‘ll see no joke how rude these employees are why did I say girl and boy instead of woman and man because a woman and a man would know by now the difference how to treat customers, would know how to talk to them not being rude, sarcastic, insulting, if I was rude I am sorry but I wasn’t rude I just wanted one thing and no manager around to help I wasn’t screaming or asking the lady give me your money to pay for the extra folder no honestly I was just tired, my foot hurt, my shoulder hurt, my sciatica was killing my back, and my chest hurt if I didn’t have a heart attack your park was lucky and I am not even over weight to say I will die soon I am just a customer upset with lousy service please let me know if you can cancel my membership as soon as possible because it was so aggravating to see how they get this job and become all snotty and uptight it was just a folder that is worth garbage since it is just to hold a picture until you get it to a frame if you were selling frames its different and I would say ok it would be worth the extra dollar but no it was a cheap folder that you can say your lucky pictures don’t get destroyed being close together. Thank you for showing such horrible hospitality to my hosts from Ecuador it was their first time being in Six Flags.
I would like to know how many people have been over charged by Six Flags. My son was double charged in June 22 or 23rd of 2015. After several attempts of trying to contact Six Flags, we finally got through. He was eventually given a confirmation code. So we thought he was going to receive his refund. It is know Sept 4,2015. My husband had to go to there corporate office, where he waited outside for an hour in 100 degree heat. Their own security did not even know they had offices there. Security said it was just storage. What it came down to is that they have another company that processes payments. Six Flags does not even show 2 payments by my son. They see only one which they received. So that tells me that their contracted company, Acceso, is stealing from Six Flags customers. I think that maybe we need to seek legal advice and sue Six Flags and Acceso. It says that you can reply to these entries. I will be checking back. Also considering contacting Channel 4 news they have a fraud guy that may like this.
Our experience was that we signed up for a season pass in 2014 and it appears to have kept hitting our credit card this year. We have tried numerous times since the early summer to get in touch with Six Flags regarding this issue and to cancel our membership but have not received any response. We called the credit card company and this is not a company you can request to dispute a charge. We ended up cancelling the credit card to stop the charges. It certainly appears that some form of fraud appears to be at work here as I was unable to get in touch with anyone at Six Flags, even the few phone numbers I was able to locate on the web.
OMG…. I am going threw the same thing and the same time. I said I was going to contact Channel 4 myself. I have sent several emails,called, left message with no helpat all…. So fustrated plus they have a hold on my accout that I can’t even cancel my 7 memberships. I have never had so many issues with any company like I have with Six Flags. Mrs.Hill ifyou contact Channel 4 I will help you.
Here are the peopleI have been emailing:
jstringer@sftp.com; epersaud@sftp.com; pwpreston@sftp.com; guestrelations_sfot@sixflags.com; Gerda Etienne (gEtienne@sftp.com)
Just wanted to let you know that I have checked back like I said I would. Thank you for your help.
I am currently having a problem with six flags as well. There was an issue with my monthly payment for the first time in 10 mo. Once I was aware, I tried to make a Payment but found I was being charged $70 for a fee. I have made numerous calls and emails and only got one email response back which was extremely rude so I decided to go to corporate HQ myself. When I got there, the receptionist refused to help me. He said there was no one that could talk to me and refused to take my info to have someone call me back. He gave me a card that had the #to the Front desk (his desk) which he said I needed to go home and call and then he would transfer me to customer care’s VM and they would email me back…not call. I got so mad! I had to go home just so I could call the guy in front of me so he could transfer me to a voicemail.?? He finally had me call his desk so that he could transfer me to John Duffey’s receptionist who is the CEO. But, of course, I’ve heard nothing. I’ve never been treated so horribly by a company ever. My husband is a disabled vet who’s wheelchair bound and going blind. 6 flags is the one thing our family enjoys making memories. But we’all have to make them somewhere else because I won’t pay to be treated this way.
Same problem here. I been sent to collections and I been calling them so I can pay them off and I have not been able to get a hold of anyone in collections. I have left multiple messages. I have called pretty much every day and no one ever calls me back. I got an e-mail giving me an option to payoff my balance, but my cards will no longer be activated and I will have to start all over again. Horrible customer service!!!
I haven’t been able to cancel my membership online and I need to get this canceled as soon as possible please. I can never connect with any one over the phone and this very unfair to me.
I just left a voice message and I need someone to call me back ASAP.
Thank you,
Kimberly Humphries
I am a US Soldier stationed in Fort Benning, GA; I visited my 2 children in Los Angeles and bought tickets to Magic Mountain via my 3rd party at LA Air Force Base, ITT Tickets. It was raining all day so we didn’t go. The base has a no refund policy, and I had to fly home the next day, my children are now with me in Georgia and we would like to attend that park with the same tickets purchased for Magic Mountain at Six Flags over Georgia, but everyone is telling me the tickets can’t be interchanged between parks. It’s ALL Six Flags!! HELP!
I would like to email someone at six flags corporate offices to offer a piece of land suitable for development as a theme park. The property is located in one of the most populous regions of Asia with a stable government and right environment for investment by foreign companies. Please reply via email.
As a divorced parent with 3 young kids…I can barely do anything because of height restriction. So rides the older can go by himself but the middle needs an adult and the younger can’t go at all. So what do I do? I just walk the park in circles bc there isn’t much to do as a divorced parent.
I have tried multiple times to speak with a manger at the park. I have put my daughter and her friends though a very un-fun experience of using up our initial time of getting to the park and trying to go in to have fun with this wait. Last time after waiting and then explaining a number of issues we had, I was sent to will call which was closed. I went to another window which was customer service or something and they were closed, but two managers were talking to another park customer who had issues. After another long wait with the two managers ignoring me standing there with four little girls, I finally interrupted and asked if one of the two would either speak to me or provide a telephone number I can call since my calls and emails have been ignored as well as the number of times I had stood at the park window(s) trying to explain my situation. I was given a supervisors number and a poor attitude. No return call. I finally drove up before park hours again with my daughter and her friends and went to the security booth. Got the manager to try and help me and she couldn’t get anyone to respond. Said their systems were down, no one was answering and they couldn’t even clock anyone in currently. I said I had invested hours and hours at the expense of my nerves, but also detracted from my daughters and her friends too much, I was going to call Chase and cancel my charge to see if this would get someone to call me. We all sustained severe burns to our feet at the water park, but one had to go to the ER and get all the blisters cut. Was ill mobile for about a week. I have photos on this. Apparently, the water park neglected to turn on the misters that day. We had a number of other weird and seemingly un-professional things happen, but I won’t drone on about this. I got a notice today from Chase for Six Flags. It didn’t address my complaints. It denied my reversal which came back to me and said I had used the pass six times, I can buy other services, parking only covered one pass etc. I still have not had anyone respond to my myriad of attempts. I want some money back or something. My friend with the photos of his feet and the hospital/ER records frankly has a civil claim he could pursue, but I asked him to wait and see if the park would do something nice to address our issues. So, here I am again spending my time to see if the management of this company has the concern to address an unhappy, but trying to be reasonable season pass holder(s) – purchased four double park/Gold. Charlie
On July 16, 2015 a party of 5 arrived at 6 flags great adventure in Jackson , NJ, in the morning first ride nitro, in order to go on the ride we had to leave our belongings in a locker that we paid for, only to find out 4minutes later after the ride our personal things were stolen from the locker. We paid for tickets to enjoy the park the entire day, however we did not even make it through the first ride, to be able to enjoy the park. We put a complaint to security, there’s an investigation number given to us, but to no avail. The clients are vulnerable not protected by the the park. We lost approximately $4000 worth of equiptment 2 go pro cameras, 4 I-phones 6 , prescription glasses, $400 cash, car keys worth $250 . Till this day we have not gotten any help or feedback what so ever. The investigation number I call the information center guest services, but they say somebody will get back to me and nobody has. I wish the CEO of this company is aware of this situation that your clients are not protected at your parks. Security said, they saw the person who stold in the cameras but that’s about it. Clients are not protect, so whats the point of having security?
Elizabeth Burnam
619-794-****
** Granada Ave
San Diego, CA 92104
August 3, 2015
Six Flags Hurricane Harbor-Los Angeles
26101 Magic Mountain Park Way
Valencia, CA 91355
Bonnie Rabjon, Park President
Dear Bonnie Rabjohn, Park President:
I want to start off by stating that I never complain or go as far as writing a letter of complaint. I planned a weekend trip for my family to visit your park, Magic Mountain/Six Flags in Valencia, CA. Please understand that I work 60 hour weeks this includes weekends, and planning a weekend trip for my family is unheard of. This past weekend was something that my family and I were looking forward to more than I can express on paper. I researched different parks such as Disneyland, Universal Studios, and Knott’s Berry. The park that I chose to spend my money and our special weekend was your park. We read all of the rules, we arrived early, we talked to our kids about how special your park is because you have a love Bugs Bunny and the others and that’s hard to find. Plus you have these amazing rides! Needless to say it wasn’t a hard sell. The kids were excited about this trip. Unfortunately this trip turned into one of the worst experiences I’ve ever had!
We arrived at your park on Sunday, August 2, 2015 at 10:00 and entered at 10:30. We went to Twisted Colossus first and stood in line for about 15 minutes and then we were told that the ride had a, “minor delay” and we were advised to go to a different ride. The next ride we went to was Goliath, we didn’t even get in line before we were told that the ride was, “not working” at that point. We took a deep breath and went to the next ride witch was Full Throttle and again we were told that the ride was not working. I asked the young girl that told us about the ride not working if this happened often. Her response was, “Only during that blackout California had”?? WHAT?? Not a good comment to tell people who are about to ride role coasters all day. At that point we were looking around and noticed that there weren’t any lines and the only ride that seemed to be working was Superman?? I told my family, “listen I’ll go talk to guest services and check on what’s going on.” I told them, “I’m sure if there’s a problem it’s going to be taken care of.” Well, I was in for a terrible surprise! I talked to yet another young girl who had no idea that the rides were out of commission. Apparently it was my job to inform her about exactly which rides were not working. I also told her about the girl who said that the last time this happened it was during a black out. She said, “Well she must be new, she didn’t mean black out. She was talking about something else.” She stated that, “it’s when Six Flags tests the rides. I was frustrated and expressed my frustration. I told her, “You mean to tell me that you have no idea what’s going on with the rides and you’re customer service/guest services? This made no sense to me. I told her to be honest I don’t feel safe putting my children on the rides if there is absolutely no communication and your employee is referring to blackouts. .” I told her that I couldn’t be the only one with this issue and she said Yes actually you are. After about 15 minutes of me doing her job, I asking for a refund. The girl stated that there are NO refunds and said, “it says it on are website.” She said that she could give us a flash pass for the two of the three rides that we were unable to ride. Apparently we can’t use the flash pass on one of the rides, so she was nice enough to recommend her favorite ride, The Tatsu and gave us that one instead. She assured me that they would be working. I said, “How do you know if there is zero communication between you and the people who are controlling the rides?” The girl went on to say that everything is fine, we will be safe. I took the passes since I really didn’t have a choice. My family and I went to Full Throttle, went to the front of the line. In fact we were even going to be in the first row, front seats. At this point we stared feeling like the day was going to turn out to be okay.
We got to see the people ahead of us get on the ride. Then, all of the sudden the ride stopped! There was an announcement over the speaker that the ride would be up and running soon. 5 minutes passed, 10 minutes, and then 30 minutes. These poor people were stuck on the ride in the sun for over 30 minutes with temperatures over 90 degrees. At this point my family and I just wanted to go home.
I got back in line at guest services and waited for another 45 minutes. Apparently the issue that I was having was the same issue as many other people were having. Big surprise!!
I started talking to an older gentlemen I told him that I wanted a refund and that we were leaving. He said the same as the other girl that I was interacting with earlier. I immediately asked for a manager. The so called manager came out and it felt like I was at a flea market. She said that she couldn’t give me a refund but I could get replacement tickets that would be good till the end of the year. I said that doesn’t help me at all. Again our time is limited and we can’t just drive out to Valencia to waist our time and money on a park that is completely unprofessional, dangerous, and disappointing. She said that she could also include the flash pass. I said no, I want a refund! I also asked if she was advising people who were paying $20.00 for parking to turn around. She said no. I couldn’t believe it. All of these people were not only paying for parking which is nonrefundable but they had no idea what they were in for.
Again I had no choice but to take the piece of paper she gave me and my family and I were escorted out of the park. We were made to feel like we did something wrong. I have NEVER experienced anything like this.
I am writing to ask for my money back. I want a full refund. My family and I will not be going to Six Flags Magic Mountain. I am beyond disappointed with our experience.
I wish that this letter was one that I could sent you expressing our amazing memories that your company left in our mind, but it’s not. I hate having my positive feelings about Six Flags Magic Mountain ruined by this one visit. I hope this problem will be corrected in the future.
Sincerely,
Elizabeth Burnam
Kar****@yahoo.com
619-794-****
This is Maryann I would like to complain our second time visit at hurricane harbor on Monday on August 3 2015 .. We had barely got our 5 season passes which everyone was excited about it but on Monday we had purchase a large locker to put our stuff in and right we about to leave… Someone got inside our locker and took everything out of it purse,wallets cash,keys credit cards and iPhone plus and finding out they been spending the whole cards and cash …and this situation had happen to so many families that day and the security and employees were not there to help instead they wanted us to leave the property and it was unacceptable, we had the police and police report and everything then we had a phone call from the security the next day and told us they had found my wallet and credit card and the rest were missing and they have the people in custody and I was calm about it until the head security was literly rude obnoxious and that’s when i got angry ..and he tells me to calm down after u started it he had no right to treat us like dirt .. Were victims and u should be on our side.. He doesn’t know how it feels to get rob and steal all your expensive items .credit cards and debit cards can be replace but not cash purse keys .. Those items I have are not cheap … Literly disappointed I have my kids to look at this situation .. Iam beyond stressed out for them to make me feel like this
Please forward this to Guest Relations and Operations Dept.
I am writing you in regards to a potentially serious incident that occurred on Monday 8/3/2015 at approximately 5:30 PM EST on the attraction “Congo Rapids”.
My 11-year-old daughter was riding the ride with her Godmother and a few other family friends when towards the end of the ride, where the conveyor belt pulls the rafts to the exit an incident occurred. The left hand conveyor belt stopped working while my daughters raft was teetering on the edge of the belt and the water. The female ride attendant asked them to remain seated as they attempted to use a hose or water jet to push the raft from the left, to the right conveyor belt. The attendant also told them to notify her once the water level reached to their knees. According to the family friends that were on board with my daughter, within seconds of her stating that, the water on the back of the craft (that leaning closest to the water) had risen to waist height. The raft had quickly begun to capsize with all of the weight pulling to the back with the rising waters. Despite this obvious escalating situation, the attendant continued to tell the passengers to remain seated allowing the raft to rapidly fill with water and sink further. Luckily, with some quick thinking by some of the passengers they ignored the suggestions of the attendant and moved the weight from the far side of the raft to the side nearest the belt. Thus relieving some of the pressure on the far side and promoting some drainage within the raft. My daughter explained the situation to me using the words,” It was like the Titanic Mom, the one side was going up in the air and the side I was on was going further into the water.” After the weight was distributed, the jets to the water flow tuned off and the craft pulled back down the waterway, through the canal. The initial thought was this action had been done to attempt a rescue, but it was soon realized that this reservoir was a sort of pumping station that is pulling water through the whole ride. The sheer force of the pumps was what reversed the raft. From the descriptions given there were whirlpools of water funneling around them. At this point it seems a couple park employees’ started to gather along the edge of the canal, no action was being taken at this time and it appeared to those on board the ride that these employees had no contingency plan in place for an incident of this nature. The raft at some point did pass by the pumping station and flowed down into the still water reservoir under the Nitro attraction. A metal hook was used to guide the raft close to shore, where an attendant boarded and removed a rope from under the seat. The attendant then tossed the rope to land and the guests were pulled closer to shore. The passengers were then, guided to jump from the raft to land where the incident concluded. After they were safely on land, the attendants did not inquire as to the condition of any of the passengers. They were asked for their names (not all of the passengers were asked) and presented them with a flash pass for future rides.
I would like to bring up some concerns and questions I have about the incident described above”
• The female attendant who initially requested that the passengers notify her when the water reached their knees seemingly did not have the training expertise to deal with the situation once it had escalated beyond their knees. She also did not seem to be equipped with a phone or walkie- talkie so that she could alert personnel to the quickly evolving cirXXXXstances.
Based on observations from the passengers she appeared panicked and kept looking towards the front of the ride presumably not sure how or if to ask for additional resources to stabilize the boat. Her training may have stemmed from an ideology that focuses on keeping the passengers calm and always to remain seated. However , even the most basic concepts of physics tells you that if a craft is capsizing you need to distribute and shift weight. Attendants need to follow park guidelines but as in any position of public safety there needs to be a common sense approach taken in potentially life threatening situations. My view is that this attendant was ill equipped and ill prepared, to be posted at this highly sensitive area of the attraction.
– To this point, I wish to be notified of the contingency plans in place for this type of situation, and if this incident has set a precedent, I would like to be notified when one has been put into place.
• The other attendants who gathered around as the raft was being pulled back into the canal also did not put any plan into action. The witnesses described them as looking “horrified” as the raft came into the pumping area. At no point during this time did anyone on the raft hear instructions or plan of action from employees as to what was happening or would happen.
-To this point, were these simply employee onlookers or actual trained attendants. Is there a contingency plan in place for situations such as these? As stated above, I wish to be notified of the plan in place or the actions to put one in place.
• At the conclusion of the incident there was not adequate care administered to the passengers. After an upsetting situation, it takes time to comprehend what has actually happened and what the potential danger may have been. In an effort to bring this to an immediate close I feel the shocked passengers were taken advantage of by Six Flags in an effort to thwart any potential complaints and or reports of said incident to the proper channels. If this is the standard “care” administered to guests at your theme parks after a scary and potentially life-threatening incident I feel from a PR standpoint at best, this needs to be sorely reevaluated. One of the passengers was physically hurt(a cut on their ankle and minimal swelling of the ankle), when another passenger was forced onto them in a moment of panic during the capsizing, and other passengers are only today starting to face the emotional effects this happening.
• I am also curious to know how monitoring works on these rides. I would presume that not only are there attendants posted at the ride with ability to have immediate response, but that a central monitoring station within the park would have the ability to view potential hazards and direct the grounded employees as to how to handle them. In this case, it does not appear as if central monitoring systems employees nor the employees stationed at the attraction itself were equipped to effectively bring the situation to a close.
In closing, I would ask to be contacted in reference to the comments and questions above. I have for many years enjoyed Six Flags parks across the country, and have had overall wonderful experiences. I understand that situations do arise and unfortunately, that is part of the business. I would only hope that in a corporation that stems it business from providing a safe and entertaining atmosphere for families to enjoy themselves would have appropriate staff and plans in place for when things go wrong. My daughter is feeling very unsure about ever visiting this park again. I have told her that we mustn’t base our entire outlook of the parks on one experience. I’m sure you can appreciate the stresses involved with having a ‘near-miss’ and then on top of that being treated as if you are not a valued client.
Thank you for your time,
Charlene J Ely
Pitman, NJ
char***@comcast.net
856-655-****
To whomever it may concern I visited your sixflags location in Georgia on 7/25/2015 and while me and my 8 year old son were over by the 1 basketball game sitting on the bench a lady walked by and told us a snake was behind us and it was we could have seriously gotten hurt so at this point what I would like for you to do is cancel my contract immediately my son is terrified now and doesn’t ever want to come back and neither do I and I have pictures to prove it my confirmation number is 242778830 and at this point I should not be held to a contract where me and my son don’t feel safe at
Hi, I have been a season pass holder for two years now and am very familiar with both parks located in Georgia. This year, my children are finally able to grasp the concept of swimming and having fun in deeper waters. A few weeks ago a group of friends and I decided to enjoy one of many hot days in Atlanta by going to White Waters. We all arrived on motorcycles and I rode on the back of my fiance’s bike. We were immediately frowned upon by your security because of the loudness of the motorcycle engines. Although we started our day rough, I was determined to enjoy the rest of my day at your park, seeing as I am trying to get over the lost of my aunt the day before. We enter the park and after my fiance and I finally got our lunch with our food passes, we heard a friend’s named over the intercom and we proceeded to meet with the security and police that were called on us. We were told that our friend did not have the proper doXXXXentation for his vehicle and since we rode in together we had to also be questioned by police and your security. While we were being told we could not leave their presence, your security forced himself in a private conversation I was having with my fiance. My fiance’s license was also ran and I definitely felt attacked and that your park security was being very hostile towards us dealing with this matter. I am going through a terrible lost and at that moment I felt that I could not enjoy myself because of the way this matter was turned towards my fiance and I. We were cooperating with police and your park policies and intended to do no harm. I am writing this letter because I was told I am banned from both parks for 10 years. I only wanted to defend our rights to be uninvolved in a situation that we were not apart of and continue the rest of our day in the park. Now that I am banned from your park I am unable to enjoy the parks with my children and we have had no other options this summer since the incident, but to buy a small pool for our house. My children still ask to go back and I have to tell them that I am not allowed to take them. I sent a customer complaint to that park and I was told their decision still stands. I believe without a doubt I was contacted by the same operating manager that referred to my friends and I as “pest”. I am once again trying to seek someone who understands I am no threat to the park and to give the permission that I may once again attend Six Flags. I will continue to write and contact as many people as I can regarding this matter. Your response will be highly appreciated.
Six Flags Entertainment Corporation,
On Tuesday, July 14th I was a guest at your theme park, Six Flags Over Georgia. I was in your park from 10am-9pm and with a purchased park ticket of ($36.99). I spent extra money on parking ($20.00), lockers ($15.00), refill cup ($19.00)s, lunch ($9.00) and two fast passes ($70.00). At the end of the day I returned to a secured locker that I had rented. In short my items were missing from the locker, if you would like more details I will be happy to provide them to you. Technology support for the lockers came and unlocked all of the lockers, it was confirmed my items were missing. Park security was called as well as the local police department. Park security (Officer Reed) informed me that the videos would be watched and I should call (770-739-3400 ext. 3239) in the morning regarding my items. If it was in fact theft they would report it to the local police department. This whole process took over an hour, between technology support, security and speaking with the local police officer.
I called the next day, Wednesday, July 15th and the lady who answered the call for the security department told me she could not speak with me because the park was opening but she would have her supervisor call me back. I did not receive a returned phone call that day.
I called the following day, Thursday, July 16th and a gentleman name Osa answered, I explained the situation. He told me he could see the report was being processed but had not been completed and would have his supervisor call me back. I did receive a phone call later that day but the individual told me that Six Flags did not own the lockers and that they would have their supervisor call me back as well as the company who owns the lockers. I did not receive a returned phone call that day for the supervisor or the company who owns the lockers.
I waited a few days, I called back on Monday, July 20th and a gentleman named Omar answered. He was very professional and told me that it was in fact theft and that the report was still pending. He informed me his supervisor would call me back. I did not receive a returned phone call that day.
As of Thursday, July 23rd, a week past the date my items were stolen I still have not receive a returned phone call. I am starting to question if my case is really being reviewed or if an employee of Six Flags stole my items. I have spent countless hours reporting the items to bank accounts, fraud department and spent ($125.00) in security insurance.
Items in locker: Grey backpack, pair of sandals, suntan lotion, hand sanitizer
Most important items in locker: White wallet which included; my social security card, blank checks, 2 credit cards, 2 insurance cards and $500.00 in cash.
I am requested a response within 24 hours because it is the proper and professional thing to do. I also cannot replace certain items that were stolen until I receive the completed report, as a requirement of the IRS.
-Karla
I totally agree with the frustration of my fellow customers. No live person anywhere! Been trying to cancel my membership for weeks, called the local theme park that hung-up, emailed with no response.
It’s ironic and downright customer torture by making the process next to impossible for cancelling the membership. I think we should all report to BBB at the earliest. I know that I am..
Going to cancel my family’s membership because I cannot get in touch with a LIVE person. Spent hours on the Internet and phone trying to reach someone. Sent an email in months ago and never heard back. Called corporate and was told I cannot speak to a live person but I can leave a message and they will get back to me in 24-48 hours. What kind of bullXXXXX is it that I can’t speak to anyone for 24-48 hours when my issue is concerning today. Going to contact the BBB!
Called 407-261-4290, because I was having problems printing my tickets for the above theme park on 11 July 15 at 1923 hours. Spoke to Sergio Agent #91058 which hung up the phone on me because I was asking too many questions, hence I was not able to print my tickets which caused me to NOT BE ABLE TO USE THE PARK BECAUSE OF THIS. He DID NOT help me at all, refused to explain why was the cause of my non printing, when in fact these tickets were FULLY PAID FOR BACK IN MARCH 2015. They are a total of 4 tickets SEASON PASSES with parking for each car and I WAS NOT EVEN ABLE TO GET INTO THE PARK BECAUSE OF HIS NEGLIGENCE TO RESOLVE MY PROBLEM. It is quite upsetting to pay for tickets which my family and I were not able to use when we traveled 1.5 hours to get to the park!!! We had to turn around because of his lack of responsibility to help us!!! I WANT TO KNOW WHY THIS HAS HAPPENED AND WHY HAVE I NOT BEEN ABLE TO PRINT MY TICKETS WHEN YOUR INSTRUCTIONS CLEARLY INDICATE THE CONTRARY TO WHAT IS PROMISED TO THE CUSTOMER!!! It is a shame that my husband was on a military pass to spend with his family and we have encountered this problem, making it not only the WORST DAY ONE CAN HAVE, however the RUNAROUND GIVEN AND LACK OF HELP FOR US!!!
IT IS 15 JULY AND I HAVE YET TO HEAR FROM SIX FLAGS, RECEIVE MY TICKETS WHICH HAVE BEEN PAID FOR ALREADY OR BE ABLE TO USE THE PARK!!!
The guest relations was completely rude and being biased about the disability passes. My fiancé just had Brian surgery and has had many medical problems since. He can not stand in the sun or on his feet too long because his blood will thin which results with his blood pressure rising and could possibly have another aneurism. Also since his brain surgery and aneurism he has a lot of anxiety since. So he can not stand in a very confined place. Also among many other issues. We have been a season pass holder for a couple years now. Even before his brain surgery. Every time we visit the park we never have issues to get a disability pass. But the previous visit guest relations denied him a pass and told him they can’t do anything for him. They told him if he gets a wheel chair they will give him one. So basically they wanted us to pay for a disability pass because he has medical issues. It is very upsetting being a season pass holder and being treated like that. It is against the law to deny someone a disability pass and Magic Mountain could have a lawsuit on their hands. Very upset and dissatisfied with my visit and how we got treated there. It felt like they didn’t even care he has medical issues. It makes us no longer want to visit Magic Mountain and spend my money there.
Re: Six Flags Texas
In the past 2-3 weeks, a live person never answers the guest services phone, will try again today.
I realize they close at 4pm – and have always called before 4pm.
I finally got email response – I’d asked for clarification of what the “Access Pass” is for special needs guests (Autism). This item is mentioned online…
The guy who emailed says I need to go to the park’s guest svcs kiosk to get an ADA booklet.
I have Glaucoma and seldom drive, not driving all the way to Arlington to pick up an ADA doXXXXent before I talk to a real person on the phone.
As, someone with many yrs of HR experience, I donot understand why an ADA doXXXXent is not available online.
Parents should be able to get all info BEFORE going to the park, so we know what to expect and can plan accordingly.
In addition, i donot know anyone who has a special needs child who would get someone to stay home with their child so they could drive all the way to the park to read ADA info.
Think about it…
Was a season pass holder to six flags great escape. Needless to say what a mistake most of the good rides were closed daily would go in to guest services to complain about what I was paying for. Better off talking to the wall all I would get is nothing they could do about it. Was on a monthly payment plan and asked for them to stop my passes because I was unhappy again nothing they can do about it. Now credit agency is bothering me for payments. I told them I asked them to cancel the passes but they did not so now bad credit for a bad park. I RECOMMEND DO NOT GO TO SIX FLAGS GREAT ESCAPE THEY SHOULD BE ASHAMED TO HAVE THEIR NAME ASSOCIATED WITH THAT PARK. SHOULD BE CALLED THE GREAT MISTAKE
I have been buying season passes for the last 15 plus years, then in 2013, i was ready to click purchase on 4 season passes as i had done in all years past, was a weekend, my sister in law who said not to get her one called and said order me one. Instead of waiting a day to transfer funds to pay for the 5th pass, i purchased the 5 memberships. It was unclear at best, (more likely deceptive), i thought i”d pay the year in full within a week. Just before springbreak 2014, my brother told me if not cancelled i was still being charged, i didn’t need 5 passes. he got through to a phone number, i called the following monday and continued to call for almost a month, it was always busy, unavaiable etc. So i went online, having to renew all 5 as i was being charged, but problem with website did not allow full process, so i could not print out memberships to bring to park for process. I’ve sent multiple emails. the times i use most came and went, even though i was paying, noway to prove, park says membership 3rd party nothing they can do. I continued to email, got bs responses, had to pay through feb 2015 before being able to cancel, still no way to contact. I am owed some type of compensation for services paid for but unable to use, due to tech problems or outright being ripped off. It is amazing, all the years i bought passes never had a problem, now six flags has gotten sneaky and greedy. i wonder how many people out there are ripped off by a monthly fee they are stuck with, no way to speak to anyone and if you can’t print due to web error. oh well at least they get their money. not even some kind of compensation was ever offered. worse, they make sure you can’t reach them
I have been a pass holder for several years and think this might be the last. St.Louis has gone down hill big time. Park maint. Is very poor and not very clean. You have a ride that has been closed for over a year. Everyday their is a major attraction closed and guest get mad. I’m the water Park the tube slides have been closed. Guest pay real good money to visit and don’t deserve poor service and poor customer service.
I visited St. Louis on Saturday. While I expected a large volume of people due to the fact the park closed on Friday for inclimate weather as well as bring a friend free for season passholders, I never anticipated the chaos I experienced the entire day. Just to enter the park was a massive single line. There was no organization whatsoever. It reminded me of shopping on Black Friday. While no one ever enjoys waiting in line for a prolonged period of time, at least the stores have someone at the end of the line signaling people where to go. The worst lines I experienced–once inside–was entry to Hurricane Harbor, which I expected, and the new Justice League. After waiting for 2 hours, we were unable to experience it. I had 3 disappointed boys to deal with. Another issue is the lines at any and all of your food stops. No one should wait 30 minutes for a drink refill. Your employees move slow and offer poor customer service. That may have been the cause for customers becoming dehydrated. I have been to the park previously and have never encountered such disorganized, poor service. I am disappointed the season passholders do not have a separate line from the general population, as in the past. Yet there is a separate entry for Discover cardholders. I would love the logic of this explained. Had this been my first visit to the park, I would vow to never return. It left a really poor impression. I would appreciate follow up on this matter. It was disheartening to see some of the major attractions such as Superman and Tidal Wave closed as well. In the past, I have seen signs at the park entry notifying customers of this inconvenience. I feel it helps to cushion the blow a bit. Again, I would appreciate some explanations about these issues raised.
My 13 year old son took me to Six Flags St. Louis on Saturday June 20th. for a Fathers day gift. In hindsight I wish we never went. We should have gone fishing or really anything else. The park was jam packed and probably exceeded their capacity.
There was a huge problem getting into the park entrance and it seemed so chaotic. We are season ticket holders and we were shuffled around in different lines. I would estimate that from the time we parked to the time we actually entered the park about 75 minutes.
Once in the park we quickly learned that that several rides were broke down and closed.
For example the new Justice League ride broke down twice before we had the chance to ride. The Screaming Eagle, Superman Tower of Power, The Tidal Wave, and The Skyscreamer swing were all CLOSED!!! The Skyscreamer swing ride had re-opened about 9:00pm. Both the Mr. Freeze ride and the American Thunder experienced technical problems and were closed several times all day long.
Needless to say, the whole day was just a huge dissapointment and not at all a good value for the money spent. I would love to hear back from someone with an explaination or at the very least an apology!
Mike
i just got off the phone with your atlanta white water staff, no one was helpful, i was on hold for 23 min, got transferred 3 times to first a voice mail in customer relations, no one answered, then called human resourses to talk to someone about park policy, they told me they dont answer questions only talk to employees, so i dont understand that, they were all rude in the office. i got very upset and yelled alot and said a few bad names, but i held my cool,. i was then transferred to C relations again, then played phone tag with 2 young girls who pretended to be managers, the put me on hold a 3rd time, then finally i call HR again and the lady manager came on and was hatefull again. i just dont understand people who are rude and work for big companies, you just lost 2 customers. \
My husband and I came from Fairbanks Alaska to Texas to take our family to six flags, and it rained the entire time. I’ve wasted damn near $2,000 to be here at this point. We are military family and we don’t get to do fun stuff often and now we save thousands to fly to Texas and drive to San Antonio and buy 9 tickets for our family and we get to sit under an umbrella! I demand a refund, this joke of a park, no rides have been opened. We are no rich family and my money surely can be used for something else more useful. I left an email feel free to contact me back. That would be great.
Let me try this once again, since I seem to have pushed some buttons here. The previous message was removed! Fiesta Texas and the SIX FLAGS Corp. seems to have a problem with contacting persons with lost items! I lost my phone in the park on June 7, did everything asked of me to have my phone returned to me. I still have not heard back from this sorry business! The phones are rarely answered at the park. Corp only have voicemail for which I have left several messages! The San Antonio police department has been notified of your inability to contact your patrons with lost items. The employees at the park cannot deal with the phone calls coming in without a manager, but refuse to let you speak with one??? Is this really how you do business? Do you sell lost items? Donate to charity? YOU HAVE LOST MY FUTURE BUSINESS AND I WILL MAKE SURE I LET EVERYONE THAT TELLS ME THEY ARE GOING TO SIX FLAGS ABOUT YOUR SORRY BUSINESS PRACTICES!
Thank you for sharing your review. As stated in my complaint below, I am in the exact same boat; only our phone wasn’t lost, it was dropped from our pocket on the ground under the ride. The staff refused to retrieve it, even after we did all that was asked of us, including keeping us there till midnight with a three hour drive ahead of us. We stayed thinking since we showed three employees (all of which I have the names of) the phone on the ground, they would have no problem retrieving it. I have made multiple attempts to contact a “live” person to no avail or return of correspondence. They must obtain and sell every collection they make at the end of the night. Don’t they rip off enough people with their outrageous prices on concession and fast passes? Not only have they lost your business but ours as well.
Good luck to you!
These people are crooks and will take your money and your belongings if given the chance. I have made several attempts through email and phone numbers to contact a “live” person to no avail or return of correspondence. I have filed a police report amd have names of employees of witnesses involved. I have a picture of location as well.
My husband who is a police officer, dropped his work phone at Six Flags Magic Mountain on 6-6-15, from his pocket in an accessible area underneath the X2. They refused to get the phone till the last rider had gone through (10:30pm). We had a 3 hour drive ahead of us and had intended on leaving the park at 8:30pm, but decided to wait it out to obtain the device, as that’s the impression we received since it was so visible and accessible. 11:45pm rolls around and we were told the phone was not found (after showing 3 different employees, prior to closing, the phone on the ground. We were then told we would NOT be granted permission to be escorted to the area where the phone was (after being promised so, but just had to wait till everyone had been helped), as all the supervisors had now left for the evening and they are the only ones who could access areas of the park. Which in my opinion, what supervisor leaves their employees to close out a park? Ya, NONE! We did not make it back to our hotel till after 2:30am and without my husband’s phone!!!! All they said was “sorry” with a shoulder shrug.
Bottom line, this is a short version of a horrible experience at a place we chose to spend not only all of our saved money, but an establishment we chose to spend our family vacation and one year wedding anniversary at. We were given the WORST customer service and after traveling 11 LONG hours, this experience has caused this establishment to lose a family and all their friends who ever once enjoyed coming to this park.
On May 8th 2015 Friday my family and I were attending the Southwire event at Six Flags and went on splash waterfalls with my daughter. The ride operators failed to give my daughter any safety concerns or tips on how to ride the ride which resulted in my daughter smacking her face against the lap rail resulting with my daughters face swelling up. upon exiting the ride my daughter was in tears but the ride operators did not ask myself or my daughter if she needed medical attention. so I began walking around the park looking for a first aid station and it is 930 at night and hardly any lights in the park so we could not find one. my family and I decided to try and enjoy the rest of the night which did not happen. we asked 5 different people who were employees of six flags where to find the monster mansion which sent us every which way but to the ride. when we finally found the ride we then went on the ride and enjoyed it so much that we decided to go one more time which turned out to be the wrong choice. once the ride was over as we were exiting the tunnel we had to wait while two employees who I’m guessing we’re the ride operators argue about who was going to help us. The female employee stormed off and left my family and I sitting on the ride. now the park I guess was closed and they turn the ride off so instead of my family being able to exit the ride in a safe environment the ride operators wanted my family to climb over the seats why the boats rocking to exit the ride. the first time we went on the ride my family and I got to exit in the designated exit location but this time they had our boat stopped all the way in the back right as you exit the tunnel. I had to climb out and walk across a divider that’s in the water that’s designated to let’s boats go one way or the other exposing me and my family to unnecessary risk of injury and then climb around a guardrail while my wife is trying to hand my not even two year old baby to me and have my kids climb over the bench seats to where they could get off the ride. This put my family at risk for injury and our safety was not in the ride operators concern at all. Now these were the two incidents that happened while we were at Six Flags Over Georgia amusement park. These two incidents happened with no care in my opinion for my family’s safety or enjoyment. I hope that these matters will be taken care of for my family and every other family that wishes to enjoy Six Flags Over Georgia and their rides. My name is Adam Barry and my phone number is 480 720 5268. Thank you for listening to my concerns on Friday the 8th of May 2015 when the park was closing. I can be reached at this email address or by phone anytime.
Ordered season passes but was told my form of payment was not excepted…. Come to find out The Great Escape still charged my card anyway and took money they said would not be taken. Now I paid money for something I did not receive. Very angry and can not find a way to resolve this issue so it looks like Im going to have to go there in person to fight this…. P.S. I will win this fight.
In the same boat, one whole day trying to find a number for some one to pick….
Very frustrated with six flags I purchased 5 meal voucher memberships recently did not receive benefit and waited 2 hours I just want a refund and this is my fifth attempt to try to get someone to contact me. Will never recommend six flags to anyone
I can’t believe this company, I have been making payment every month, and still I was sent to the collection, am making payments on a card I can’t use, no one return my call and the park employees are clueless, What to do?
The women who called me on Fri.May 15 to inform me my “credit card was not valid” REALLY?????? All I wanted to do was become current and cancel the stupid membership that hasn’t been used in a few years !!! I was told to go to a website that is supposed called ” CANCEL MY PASS” four different people tried to do it for me, and you cannot get past a certain that shows I made a “payment” and then it says “WELCOME BACK TO SIX FLAGS” like I just got a new pass (or would even want to….NOT!!!!!!!!! There’s no way to get a HUMAN VOICE, unless they want money !! I even pushed a #4 to see about a job interview(last resort!) again GO TO ANOTHER WEBSITE @ Six flags I guess nobody works there either !! PLEASE PLEASE cancel my pass !! I live on a very fixed income, and need some help here Will you do that ?? I am told there are three agencies that I can call about fraud ect, I WILL GET MY VOICE HEARD !!!!!
Lost and Found is a JOKE. My son lost his phone and went straight to lost and found after several attempts of asking where it was and went on line and filed the report and during all this every staff member we encountered had no clue where we needed to go or who did what. The phone was reported on Saturday and we checked the status before we left that night and the following day and still couldn’t get an answer who would have done the sweep and when they would do it. So by Tuesday whom ever did the sweep did not turn the phone in decided to keep it and try to change the password on the phone and was texting my sons friend. I put complaint in Tuesday and Guest Relations called Wednesday and said they still haven’t located it. It might be cause the staff who did the sweep felt it belonged to him and didn’t turn it in. DISHONEST STAFF. I will be filling a police report for stolen phone.
Need a response immediately about the harassment and treatment of my minor child by several of your park employees. Have spoken to lawyer and will proceed if no one contacts me within the week.
Why is it that there is no one in guest relations. I wonder if this is the park I want to attend with my family. What is going on? Is it just that you have no desire to treat your customers and potential customers well? Very sad. All I want is a call.
Waiting for a call, anyone? Does Six Flags hate its potential customer so badly that it ignores them? Wow. Good to know.
umm need a rep to contact me i mean really thousand of dollars are spent at your parks and not one of you can return my call or email or letters.. what a joke.. computers computers is all i get…. sad way of doing business.. passholder for 6 years and no respect for your customers.. next step is to sue six flags for funds….
Can i PLEASE get a call back or speak to aperson?
I have a product that Disney has just picked up and I am trying to reach out to your purchasing department to see if they would be interested in purchasing before the season.
The season pass event is such a RIP-OFF!!!!!! I have tried to cancel with no luck at all. All of the phone numbers are just recordings you can never get a real person. But I tell you what there’s more than one way to skin a cat:). You all will not get another dime from me. And I will be reporting you to the BBB. As if you all don’t already have enough problems.
The same thing is happening to me currently!! I can’t get any return phone calls from anyone after leaving several messages at several different numbers. It is SO FRUSTRATING when you are on a budget and this continues. I called the bank and canceled my card and got a new card and some how they charged that one as well. I am trying to do the right thing but can’t becauuse NOBOBY will answer!! Did you get this resolved and if so how??
place a stop payment on account..
I have had a season pass membership with Six Flags for over two years and they have been deducting my membership monthly however I was sent from a collection agency a bill that I have no idea who it belongs to and they are demanding payment. I have contacted this agency since December 29, 2014 and spoke to a representative Rick ID# 2522 that told me he would have ordered the doXXXXents from Six Flags and forward to me up to date I haven’t received and now getting another collections notice today. I called back on today spoke withe Representative Kyisha #3901 who has now advised me to write a letter stating dispute and send in from my bank all debits of my account to them. I think that for a huge company as this is there should be better account management like many of you have expressed no one answers the phones nor return the calls. When you have issues like mine that will negative impact my credit ratings this matter should be dealt with immediately. I hope you guys are reading these messages because I need my situation resolved and if it isn’t I am an attorney I will take legal action.
I am going through the SAME thing currently!! Please let me know if you got this resolved. IF so, how? I need help!!!!
I purchased 6 season passes on Sept. 28, 2014. In October I offered to pay my sister in laws season pass fee at the park in Eureka, MO so that her family could enjoy the day with mine. I was told at the front office that my card information would not be saved to her account if I chose not to have it saved. I obviously said no. They got her November payment from her account just fine but come December 11th, they took a payment of 33.45 out of my checking account and credited her six flags account. I called the next day regarding the error and was told that she would have to call in to fix the mistake, that there was no way I could have made that payment at the park, and that there was nothing I could do. My sister in law called to try to correct the mistake and was told the same thing. She cancelled her membership that day as a result. I attempted to get this cleared again today and was treated the same way from the same way. I refuse to pay them again for a month that they already took my money for. I work hard for every dollar I bring home and I bought the season passes as an early Christmas present for my kids. We have visited this park ever since I was little but do not think we will go again. I want my money that was taken credited to MY account for the month of December. I filed a claim with the BBB regarding this as well and have no issue informing every one I know about the practices this company uses to get money from people.
Have been a customer for years at Six Flags Magic Mountain and this year made the MISTAKE of doing the season passes in payments. The payment was set up to come out of my daughters bank account and unfortunately her bank card was stolen. She contacted Six Flags as soon as she realized that the payment was not going through (when she received a call and email) – they are now charging 15 dollar late fees and I called to take care of the payment due and asked to waive the fees. I was very rudely told that it was in the contract and they are unable to waive the fees. I then asked to talk to a manager who then I thought was going to help get this taken care of, but NO her manger said absolutely no waiving of the late fees as it is in the contract. I said they would prefer to lose a customer over 15 dollars than to waive the fees. all I kept being told is “ITS IN THE CONTRACT AND I SHOULD HAVE READ IT THOURGHLY!!!!) SUCH POOR CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
At least you finally got someone one the phone!! This is SO frustrating. It’s very sad to do reliable customers this way!!
this is my Email address not my daughter’s which is in you’re records : leaha contact me ! you had no problem when you wanted $$$$$ and I want to CANCEL!!!!!!!!
I thought that I was the only one having these issues and I couldn’t even fathom not getting return calls from a corporation as big as Six Flags. I’ve left a message for over a week now and have not received a call back! This is totally unacceptable. It’s as simple ans 1-2-3 to provide them with your account information and they start deducting immediately, but when it comes to getting in touch with someone or having someone return your call, it’s like pulling teeth!
I’m very disappointed with Six Flags and I definitely expected a lot more as it pertains to professionalism and customer service.
Apparently when signing up for the membership pass last year(2014)just as i did the (2013)year before not realizing it continued to charge me after the 12 month payment and i purchased new passes for my entire family for 2015. Now i am being charged for the previous year of $98.10 and current year of $32.35. I chose not to participate in the dining meals and have tried to cancel last years passes but it is being difficult not going to the page where I need to cancel. I feel like this is wrong and would like my refund as you should have sent a reminder of this being recurring year to year. I would not have signed up for another year.
i have been traing you cancell my kids membership. I keep getting the run around. The website stated account not active but they keep taking money from the account. I changed the account card number and they still did a debit. I had to disbute charges with the bank. Really this is crazy.
I had cancel my six flags season pass and some kind of way they continue to take money out of my account . Can’t get to talk anyone about this matter I will be getting a lawyer . This is not aceptable !
Hi I have the same problem, I have been told for over 1 month that they are going to credit my charge card and they still have not, Please let me know if you get any answers from them, If I get any info. I will be on here again.
I will forward all this to local news station because obviously no one in six flags will return my emails
Awesome Ben !!! Here in Boston, they would take this and run with it !!! CANCEL MY PASS !!!
I am submitting a request to cancel my membership, due to personal/financial cirXXXXstances .
P.S. I had a Great time @ sixflags
I will never get a season pass again and I will never go their parks. They are horrible. When you call customer relations all you can do is leave a message. there seems to be no way to talk to a human. It seems I will have to cancel my bank account
hello i’ ve bein reading all these negative comments and dam!!!! i though i was the only one having problems with these people . my problem is that back in feb of 2014 i spoke to a fiesta texas rep at the 1-800 #. in regards to canceling my 2013 season passes . which were 7 passes and he said no problem i can help you with that . so i said cool thanks . i also said that what i wanted to do is also purchase 4 passes for 2014 and 1 dinner pass for my son . so he said that what i needed to do was call another # that he was going to give me and i can order my 2014 passes with the other reps. so for my 2013 passes i was paying 50.54 and for my 2014 i am paying 41.42 so i started checking my bank statements and come to find out they never canceled my 2013 so i am double paying for passes that should of being canceled .so i called the park to see how i can get my refund for the unathorize payments, and they said they couldn’t help me that i have to call the 1-800-# back so the can refund my money back the rep i spoke to caroline said that all they can do is have customer service call me back in 5 to 7 days so they can resolve this issue i said fine ill wait , 5 days go bye i call back to the 800# and spoke to IAN he said i still had to wait for 2 more days that all he could do is email customer service and see if they can rush the call. so 7 days went buy no phone call . so i call back to the 800# spoke to a supervisor ( rachel) and she said that she was sorry but there wasn’t much she could do to call six flags fiesta texas and try to see if they could help well i called and a lady (Ashly) answered and i strated explaining the whole situation and she said that she was sorry but the only thing she could do is request a cancelation on the 50.54 but as for the 8 mons they being charging the 50.54 it was to late because it had bein to long .if i would of caught it sooner like in march they could of helped me . so i responeded i need to talk to a suprvisor and she said there is no supervisor on duty at this time so then i asked for corporates # and she said they didnt have one. so i got no choice but to call my cousin at KSAT 12 news ( the defenders ) and show them this web site with the negative post about fiesta texas and also call my attorney for legal advise as to what can be done about the taking money out with out athorization on a canceled account.
Could you contact me as well same issues.
Having a problem with my Six Flags account, the link to save my password is broken. I called and spoke to them. I am a season pass holder at Six Flags Great Adventure, NJ.
Conversation one: I explained my problem, 1st I was asked what I wanted to look at on my account, …huh? I told her again what my problem is, I was told that they could not send someone to my house to fix the broken link ..huh? But she’ll reset my password for me, what’s my email address. I told her I wanted to set my own private password,…so she changed my password to my email address so “I” could find it…again, huh?
conversation 2: (Spoke to Melissa) I’m sent to someone, I had hoped was more tech savvy, who asks me how did I get to the Six Flags page and maybe that’s the problem. I tell her my server is Google Chrome, and I kid you not, she told me I could not get to the page through Google Chrome. That I had to just type on my computer sixflags.com, I foolishly asked on what server they prefer, she tells me none just my computer. But she will gladly set my personal password for me, I gave up and just gave it to her.
Seriously!?
Pamela Wetherill Wright, an unhappy season pass holder.
if you was smart you would not get a six flag pass by payment these are all the things I encounter the phone number on the cancel your membership does not work you can’t get in touch with anyone try any number none of them will work. you never know what your balance is they can’t tell you. you can not pay it off early it is not any option who ever heard of such. you need to cancel 45 days in advance now they are telling you that you have to go to http://www.sixflags.com/cancel to cancel your membership. you can’t cancel over the phone they are double charge me and my husband for the same two people. i got 5 passes and been finish paying for my membership and canceled it back in June of 2014 and they told me they have no record of it and is still charging my account and my husbands ever month and won’t give me my money back. DO NOT SUPPORT SIX FLAGS AND WHOM EVER YOU KNOW TELL THEM DON’T EVEN GO TO THE PARK GO TO KINGS DOMIN. THEY ARE MUCH BETTER AND THE STAFF IS GOOD AND YOU CAN GET IN CONTACT WITH REAL LIVE PEOPLE.
While it’s true you can’t cancel over the phone, it is pretty easy to cancel online. It says right on the sales page that the membership continues until you cancel. If you were double charged you should definitely let the park know.
Who are you going to speak with? They don’t answer the phone or return calls!
8 Today’s experience at 6 Flags NE was nothing short of horrendous. From the rude staff that stopped me from going in line while my young niece was ahead of me and prevented me from getting her to being forbidden from reentering the park after 5pm so that my nephew with severe food allergies could eat. It’s no wonder this park gets negative publicity year after year. I will be reporting today’s events to the better business bureau and reporting today’s events. It will be interesting to hear what the laws are regarding preventing a child with food allergies to eat his own prepared food. I will also be telling them what the person in charge said to me when I approached him with this, “This is private property and we can do as we please”.
First off just wanted to say how much of a joke the St Louis Mo location is I needed info so I can bring my family there on our vacation so we called the office it took them 5 days to contact me back to get the information we needed about our passes needless to say we didn’t come there for our vacation instead we went to holiday world . We wont ever come back to any six flags again so I need to find out how to cancel my passes because they tell me to go to a website and once again its a run around so please contact me back so this can get resolved and you stop taking money out of my account
Thank
Jon Coil
YEAH GOOD LUCK WITH THAT!!! JON !!! maybe if we contact OBAMA or the POPE !!! Yep we would have to go to their websites !!!!!
I am trying to cancel my passes (only wanted them for one year, but due to “small print”, evidently I have to cancel them to get the passes to stop! I was told that I had to cancel on line at http://www.sixflags/cancelmypass. Have been searching for 20 minutes….not there. Now WHAT????
Try visiting sixflags.com/cancelmypass. You were missing the “.com” — that may be why it didn’t work for you.
The management does not return your calls or letters, that is pathetic and so weak of them! Please everyone, leave all the bad comments you can on the Google ratings as well as any and all social media forms you can fine, we pay good money and deserve a simple call from a confident person… not to just be taken advantage of. we can make things right, lets start by letting them know we mean business.
On August 9, 2014 my son was at six flags st. Louis and was involed in an accident and broke both bones the Tibia and Fibula in his left leg! Your policy : ” SAFETY IS OUR MAIN CONCERN!” IS A JOKE !!!! YOU STAFF WAS RUDE ANDROID HATEFUL …….. I AM HIRING A LAWYER!!!!!!
I asked for a refund they told me that they have a no refund policy so went to the park to use my tickets they were vioded and my husband had paid to get in because we didn’t go all that way to drive almost 2 hour back for no reason now Iam still being charged for the voided tickets this is outrages. I would like to speak to someone in charge because this isn’t right charge double the amount and I only went one time. And this was in hurricane harbor New Jersey!!! Please answer me back
Trying to cancel passes and can’t find where to go.Even called the park.Can someone reply back on where to go to do this.
My family and I were really looking forward to our stay at The Great Escape Lodge, it turned out to be one of the worst experiences we have encountered in many years of travel. After checking in and going to our room we find huge stains all over the carpets, stains on the bathroom curtains, and a foul odor in our room. We proceeded to tell the front desk supervisor and his reply was “OK I will make a note of that in my computer” he failed to offer us another room since the hotel was extremely empty with very few patrons staying the night.
We then went to the indoor water park area, this is when my wife became injured due to a float that was missing air. She had gone down one of the slides, the float slid from underneath her flipping her over, hitting the side of her head on the slide, and lastly twisting her glasses. We have tried contacting plenty of people with higher authority including hotel managers, safety managers, and lastly corporate guest relations; no one has responded to us. I will post my experience on each and every website I can find, in order to prevent this from happening to anyone else or their loved one.
Sincerely, an upset patron demanding a full refund
I too am demanding a full refund! Like many of you have shared, I too have been unsuccessful in my attempts to contact customer support! I even drove up to the park on Friday and was told the park was closed even though the website states the park would have been open.
I will continue to try and contact support, in addition I will explore my rights through better Business Bureau in the Atty. Gen.’s office.
I do not recommend anyone supporting this theme park! They clearly do not value their customers!
Bonita
I have been trying to resolve an issue with a membership for Six Flags over Georgia since April. I inadvertently paid for two memberships to Six Flags America. I have called 32 times since the issue occurred and no one seems to want to help. No one will even call me back. Today I faxed a letter to the corporate office with a copy of the letter I sent to the Georgia park in July. Will someone please contact me?? This is very frustrating.
I was at you park in Northern California. I feel I was singled out because I am very tall and black. Your security officers detained me and accused me of smoking pot in your bathroom I do not smoke pot! And we have to empty our pockets at the front gate!! They said someone saw me. This is totally uexceptable. I had just purchased 6 gold passes. And in 20 min Iam being surrounded by over 8 of your security officers. Is this your normal protocol? I had to ask for the local police to show up I order to feel safe. They did arrive thank god. I thought your staff was going to jump me. They had me totally incircled. At his point I was asked to sign a no trespass agreement. Witch I did. I so want to take legal action aginst your company. You made me feel like a piece of XXXXX. They wouldn’t even let me get my house key from my wife and kid who is only 10. At no point did they want to her what I had to say. The crime was done and according to you people I did it and there was not questions to be asked. Is this how you treat all your black guests??? I had to drive and wait about two miles away for my family to find me. I do hope you don’t treat all your black guest this way. I left a voice msg on the corporate headquarters phone. I am so disgusted with you guys. I started to get very upset. Your main security guy wouldn’t even talk to me. Your staff made quite a scene. This is not a threat by any means……….but I will be contacting a lawyer to look at my options. I am out a substantial amount of money as they would not refund my money for the gold passes. I’ll I want is my pass back so I can go into your park there with my family and have a blast. I am taking this matter VERRY seriously! I am looking forward to hearing back from you promptly. My phone number is 530.277.7689
Thank you. I will be calling your offices everyday until I get a phone call form you guys! NOT an email!!, I do thank you for listening to me I am very upset and felt like my right were violated .
Safe.
I am trying to cancel my sons membership pass. I have been through every link and can not find where to do this. Can someone please help me.
I am so angry. I purchased 5 combo gold season memberships yesterday then find out today they went on sale for 54% off the regular price. Mind you, I live 6 hours from the closest park and 5 memberships is a good amount of money. I would think there would be a website announcement that says, Labor Day Membership sale coming soon! So, I called guest relations and asked for some sort of discounts, coupons or something and was told basically tough….nothing we can do!
I am very upset,because after just purchasing a ticket I couldn’t use it, because of an emergency. We were told to wait for a refund for over an hour, then we’re told they can’t issue one. What type of crap show are you running? I will NEVER go here again!!!!!!!
Not very happy bought gold pass in arlington live in san antonio asked if everything was good to use in san antnio they said yes at ticket counter well come to find out that was a lie I needsome one to ccorrect this lie from poorly trained employee because I would have not bought pass their if I would have known this. Now all my benifits are worthless here very pis
sed off talk to arlington that was like talking to a person who just does not give a crap.I need someone to help me transfer my card to san antonio trying to call you all is crap i get sent to voice recorders over and over in stead of getting to talk to real person i need this done do to your in properly trainer and un caring employees my number is 210 860 XXXXx
Dear Six Flags Entertainment Corporation,
Just noticed this article:
Iraq war veteran kicked out of Six Flags for wearing this pro 2nd amendment shirt.
Read more: https://youngcons.com/iraq-war-veteran-kicked-out-of-six-flags-for-wearing-this-pro-2nd-amendment-shirt/#ixzz3BRRr3y8v
This is very disturbing to me that you corporation has become radicalized or Anti-American. Many Americans are now monitoring corporations that do not support the Constitution of America or undermine the freedoms provided by the Bill of Right. We do not support such corporations. Mr Mario Alejandro deserves a deep felt apology from your organization for violating his 2nd Amendment freedoms. He fought in the Iraq war to give your corporation a chance to exist in a free world.I would expect some VIP treatment for him and his family at your theme parks in the near future.
Sincerly,
Rebecca C. Hale
Hello,
I have tried numerous times to get a person and just keep get “hold” or “voicemails”. I have sat on hold and left many vm’s.. no calls back.
Hello,
I had purchased Great America tickets through your website 3 weeks ago, more or less. I was rejected upon entry into Great America; them stating it was for Great America National, however, the website itself said “Great America Gurnee Mills”, hence why I purchased them. I would like a refund for the entire amount that was not usable and you should also clarify on your website/Great America’s website through you. I was forced to purchase tickets frm guest relations athe Gurnee Mills park so am not out $168. Please email and I will follow-up with any information needed.
Please respond at your earliest convenience.
Thank you,
Abby Hinkes
Six Flags corporation will not receive one more dollar from me. It’s one thing to kick an inner city hoodlum thug out of a park with his pants down and filthy underwear exposed. But you need to take into account the difference on the merit of each so-called offense. I’m offended by seeing a Mexico flag flying in your parks. I want it removed because I’m offended by that cartel owned country. I’m offended by every aspect of lawless Mexico and it’s number one export of illegal aliens to the United States. Do you see where this is going ? You kicked a U.S. Marine out of your park over patriotism and solidarity. The weapon on his shirt got you your freedom. Think about it .
Your treatment of SGT TIMOTHY D. CHILDERS and his family is absolutely deplorable. I can tell you that my family will never attend one of your parks again; I’ve passed the story to my VFW and American Legion Post’s. I’ve had SGT Childers story be sent to both National Headquarters recommending Six Flags be put the list of corporations that veterans shouldn’t support. As a disabled veteran myself I can assure you this will come back to haunt you.
James W. P. Reid-Anderson, CEO
Six Flags Corporate Offices
924 Avenue J East
Grand Prairie, Texas 75050
230 Park Avenue, 16th Floor
New York, NY 10169
212/652-9403, 972/595-5000
(I couldn’t post this on https://www.sixflags.com/national/contact-us; your web site doesn’t allow entries under Reason for Writing or entry of the correspondence.)
Well, Big Brother and his fellow book-burning elitists throw the Bill of Rights once again onto the pyre of arrogant self-righteousness.
Please consider the implications of your exercise of censorship, even though you have the right, as a private company in a somewhat free country to do so.
C.
Marine denied entry to amusement park because of ‘offensive’ T-shirt, American Thinker, Rick Moran, 17 August 2014, https://www.americanthinker.com/blog/2014/08/marine_denied_entry_to_amusement_park_because_of_offensive_tshirt.html
America: Land of the free, home of the brave. It’s also home to some censor-happy, anti-gun nuts who are so paranoid that they see violence in the picture of a gun.
A picture of a gun.
Fox News:
Mario Alejandro planned a trip to the amusement park with his wife and children, but was turned away at the security gate because of his shirt.
The shirt says, “Keep calm and return fire,” and has an image of a red, white and blue M-16. Alejandro is a Marine, and was part of the initial invasion of Iraq in 2003.
“When we got through the metal detector, the guy stopped me. You can’t come in with that shirt,” said Alejandro. “I started laughing. ‘You are joking, right?’ He said, ‘no, that shirt is offensive.'”
Alejandro, a Marine who was part of the initial invasion of Iraq in 2003, said the shirt was a Father’s Day gift, purchased from a non-profit group that supports the Marines. He said he refused to take it off on principle.
The amusement park would not budge on its policy and although Alejandro’s family went in, Mario chose not to.
In a statement, Six Flags said it does not “allow guests to wear t-shirts with images of assault rifles in our parks.”
“We apologize for any inconvenience we caused this guest, however we stand by our policy, which does not permit clothing with vulgar, offensive or violent language or images. our goal is to maintain a fun, safe and family-friendly environment,” it said.
For Alejandro, the whole incident felt like a slap in the face to all veterans.
“A lot of people gave their blood and sacrifice for the shirt,” he said. “They saw the assault rifle and said no, no, no.
I don’t know about you, but I’m offended by asparagus. It’s smell, it’s look,. it’s taste – all turn my stomach.
From now on, anyone caught wearing a T-shirt with a picture of asparagus should be banned from public places.
Yes, it’s that silly. The crazy, paranoid anti-gun nuts have turned the Constitution on its head. We no longer have freedom of speech. We have freedom from certain kinds of speech. We are way beyond political correctness and are into tyranny territory – tyranny by a small, idiotic, terrified minority that gets great satisfaction from throwing its weight around at every opportunity, while peeing in their pants at the sight of a picture of a gun.
Is the gun firing? No. Is it even a realistic depiction of a gun? No. It is a caricature. And if someone could ever come up with a logical explanation for why a picture of a gun is “offensive” or “violent,” I’d be shocked.
No doubt the Gadsden flag is their next target.
After the park turned a veteran away for wearing a shirt because the shirt he wore had a gun on it in the color of the flag. I’m selling all stock I have in six flags (SIX),j and will will not attend another of their parks w/ my family until I hear an apology and that their draconian policy is reversed. I will be expressing this in the regular speeches that I give and hope we can make a change, even this small one, for our vets and for freedom.
I would like to talk to someone in vendor relations. We have a first aid product that has been on the market for 23 years. The name is 911 Relief, and it is for anything that has a negative effect on the skin. You can look at our website: http://www.911relief.com and get an idea of what it does. We have it with cities, businesses, school systems, and government agencies. It is sold in drugstores and pharmacies around the country. This product is perfect for company employees, and for park guests. It is the best sunburn product on the market and can be sold in gift shops sunburn and other problems.
Please contact us for more information and samples
Well after nearly 2 months, numerous attempts to talk to a human, and leaving threatening messages at Six Flags Corporate, I finally had someone call me and get my issues cleared up. I had a nice young man call me. His name is Jordan. He was very apologetic and really sincere. Had everything done within 15 minutes. Got my refund yesterday along with some future perks. Although my issues were finally resolved, that doesn’t excuse their lack of customer care skills. A good start would be to answer the freakin’ phone!!! Good Luck To All…..you’re gonna need it!!
My son lost his iphone on Bazzarro on Friday Night. It was in his pocket and when he got off the ride it was not there. We filed a report, and I have called everyday since. First it is difficult to get someone to answer the Lost and Found phone line. It usually goes right to voice mail. I have left messages for someone to call me back and have not received even that. I try for about a hour a day until I finally get through. Once I get through the person asks the same questions…. Did we call you? or did you get a email? of course the answer is no and with out hesitation they say you have to wait until you get either one. I am sure people lose things daily on rides and I understand however, but once the ride is shut down or before the park opens doesn’t anyone look for something that is missing especially if its a expensive item?
Please help I would just like to know do people even look for lost items when they are reported or is it just by luck if someone happen to find it.
Any person that I have spoken to from your park is like you have to wait until they inspect the ride…. I said when do they do that they said once a week.
My party of 8 (4 adults and 4 children 13, 11, 11, 6), we purchased season pass to Six Flags NE and went on 8/8 and 8/9/14. Although the amusements were great and the water park was somewhat fun there was a lot of disapointments.. On 8/8 we arrived for opening and proceeded to purchase 2 of the drink offers and then ride some rides. What we did not know was that along with the drink containers came many bumble bees. This Park is over run with bumble bees. They are everywhere and as long as you carry these soda drinks they are with you. Next problem is we went to have lunch at 1:30pm at the Mexican Restaurant. Upon arriving, I asked for the seasoned beef (hamburg) burrito. NOPE all out. You have to be kidding- OUT at 1:30 and you are still open for the remaining lunch as well as dinner. Later that afternoon, we went to refill our drinks and the stand was out of Sprite, Again, ARE YOU SERIOUS…Oh well, so we go about our business and want from the ice cream vender a Oreo Ice Cream Bar and a Taco Ice Cream Bar and GUESS, Yup, OUT OF THOSE too. All of this took place between 1:30pm and 5:00pm. During this time on 2 of the rides, we encounter 2 of the parks rudest people who are there to help the kids on/off the rides. WOW, how bad is this…..
We leave at 8:00pm and head back to the hotel. Saturday, we arrive at 11:00am and head to the water park. We find a place to put our stuff and YUP, we are surrounded with our bees again. My husband (68 years old) was at the table and a bee flew up the straw (he had not seen the bee do that. GUESS WHAT, he took a drink thru the straw and the bee landed in his mouth and stung him. I really do not understand why this park does not spray. Someone who is very allergic to bees could easily die in there and the park just does not care. The pools are great, but you are kicked out every hour. Some re-open in 10 minutes and one of the pools took a 45 minute break. WHY??????
At 4:30pm we had enough of the bees and get out of the pool and decided to head out. On the way out there was a frozen lemonade stand. So a few of us wanted one and YES, Again he was out of it. Now why on earth was this stand still open? Did the kid not want to go to another stand or just get people angry by telling everyone that we are out.
When we departed, we did not want to walk to the parking lot (since there is a tram), we wanted to take the tram. (This is at 6:00pm by now) Yup, only 1 tram with 3 cars running; with that we had to wait 20 minutes I have never been to a place so badly run. We will never go back, which is unfortunate because the rides were a lot of fun and so is the water park. I tried calling but no one answers and you have to leave a voice message. What a bad, bad way to run a company. REMEMBER, word of mouth is what keeps you in or out of business. I will tell everyone not to go until conditions have been changed.
3rd time….same result…..absolutely no responce again!!! Another company with no conscience! They are thieves!!!
Trying to get ahold of a human is next to impossible..I wanna up grade my passes plus have a few other ??? And you can’t get ahold of anyone what so ever its pathetic
HELLO, MY NAME IS SGT TIMOTHY D. CHILDERS USMC RETIRED. I AM WRITING YOU TODAY TO LET YOU KNOW ABOUT MY RECENT VISIT TO YOUR THEME PARK TODAY IN ARLINGTON TX. ONCE I ENTERED THE PARK TODAY WITH MY WIFE AND KIDS I WAS TOLD TO VISIT GUEST RELATIONS WITH MY FAMILY TO COLLECT OUR SEASON PASSES THAT WERE PERCHASED LAST NIGHT ONLINE. UPON ARRIVAL I WAS NOTIFIED THAT “I” WOULD NOT BE ALLOWED TO RIDE ANY OF THE ATTRACTIONS AT YOUR THEME PARK. I AM A RETIRED VETERAN OF THESE UNITED STATES AND I AM AN AMPUTEE. I LOST MY RIGHT LEG JUST ABOVE THE KNEE WHILE SERVING IN THE MILITARY. I HAVE VISITED OTHER THEME PARKS IN THIS COUNTRY INCLUDING YOUR THEME PARK IN SOUTHERN CALIFORNIA AFTER MY LEG WAS TAKEN AND I WAS NOT TREATED LIKE I WAS TODAY. I AM VERY UPSET THAT I HAD TAKEN MY FAMILY TO YOUR THEME PARK AND HAD TO IMMEDEATLY DEPART BECAUSE MY FAMILY DID NOT WANT TO LEAVE ME BY MYSELF WHILE THEY HAD FUN. I AM HAVING A HARD TIME UNDERSTANDING HOW I WAS NOT ALLOWED TO PARTAKE IN RIDING ANY OF THE RIDES BUT YOUR CUSTOMER SERVICE RENTS OUT WHEELCHAIRS TO OTHERS WHO HAVE ACTUAL DISABLITIES AND ARE ALLOWED TO GO ON RIDES. I DO NOT LOOK AT MYSELF AS A DISABLED PERSON. I AM JUST LIKE EVERYONE ELSE WHO IS ALLOWED TO RIDE IN YOUR PARK. I MAY NOT HAVE A LOWER PARK OF MY LEG ANYMORE BUT FOR YOU TO TREAT A VETERAN OF THE CURRENT WAR GOING ON IN THE WORLD, I CAN ASSURE YOU I WILL NOT GO QUIETLY. I WILL BE NOTIFING MY LAWYER AND WILL BE REACHING OUT TO THE LOCAL NEWS TO COVER THE FACT THAT YOUR EMPLOYEES AND MANAGEMENT STAFF ARE RUDE AND PREJUDICE WITHOUT REMORSE. I CAN ASSURE YOU THAT THIS MATTER WILL BE HANDLED TO THE FULLEST CONTENT AND YOU WILL BE LOSING SEASON TICKET HOLDERS AND FUTURE GUESTS OVER THIS MATTER.
Six Flags Great Adventure, Jackson, NJ.
Second time I am writing about the same issues. First time I received no responce other than a robot generated e-mail stating someone would be contacting me within 5 days. That was 14 days ago….still waiting!!! I have called numerous times only to be kept on hold for 30+ minutes each time. I have been waiting for a refund since June 20th. I was told it would take 7-10 business days for it to be credited back to my credit card. well, it’s now over 30 days. I also paid for a picture to be e-mailed to me, and yes, I’m still waiting for that too!!! My next step is to contact the State Consumer Affairs Division as well the media and see if maybe they can assist me. You stole from me!!! Maybe Small Claims Court is an option for me too.
Second time I am writing about the same issues. First time I received no responce other than a robot generated e-mail stating someone would be contacting me within 5 days. That was 14 days ago….still waiting!!! I have called numerous times only to be kept on hold for 30+ minutes each time. I have been waiting for a refund since June 20th. I was told it would take 7-10 business days for it to be credited back to my credit card. well, it’s now over 30 days. I also paid for a picture to be e-mailed to me, and yes, I’m still waiting for that too!!! My next step is to contact the State Consumer Affairs Division as well the media and see if maybe they can assist me. You stole from me!!! Maybe Small Claims Court is an option for me too.
I was at six flags on vallejo california…while walking around the park I had fell and landed on my elbow which I had to be brought to the ER and now I have medical bill and lost of work. Turns out on that day no supervisors were there or at the scene, I had to wait to call on Tuesday to speak to the person responsible for park safety. I did explain what happen and apparently I have to send my medical bills to him and then the park insurance will contact me. So I’m left with no word that they would pay for my medical bills. Its also sad that no one in park had called to check up on me or even put cones around that area where I has fell. I have a fracture in my elbow and cannot work and medical bills. What kind of park is this that areas that are not safe to walk around in.
Why cannot sixflags fix up the New Orleans park instead showing people that sixflags does not care https://artfullyinappropriate.blogspot.com/2010/11/abandoned-six-flags-new-orleans.html is the web page .
Six Flags doesn’t actually own the property or the park in New Orleans. After the hurricane ownership reverted back to the city. Six Flags couldn’t do anything to improve the property even if they wanted to.
I got a call back from Judy and she said I need the Imei number for my sons phone GOT IT, I have called back and no response AGAIN this is absolutely ridiculous we have icloud we know where the cell phone is, GO GET THE PHONE, What is wrong with this Park, I will go out and get the phone if they want, I want the phone back a week is way long enough to wait.
My Son lost his Iphone 5 in the Six Flags in Jackson NJ, he has Icloud which show exactly where it was dropped, instead of making an effort to get his $700.00 phone the Employees have been nasty and very unhelpful, no one answers the phone when you call, with all the money i have spent in that park over the years I an so angry, I really would like a response about this ASAP, or I am taking it further.
Seems like everyone is in the same boat. I passed out in one of the parks, just 15 feet from an employee, and no one ever came over to check on me or see if I needed Medical Attention. Once my wife arrived 15 minutes later, I was directed to First Aid (had to walk) and told to speak to a manager about the employees lack of concern. Had to wait over 30 minutes in guest relations line, only to have the Manager talk down to my wife, starting an argument. Then the kicker, if our employee doesn’t see it, it didn’t happen. Filed a complaint, no one calls, left several message, no one calls. Waited on hold for hours so far, no one answers. But I know they will deduct money from my season pass on time.
When in doubt contact the COO at 972-595-5000 ext 1166
Last Friday, 20-Jun-2014, I violated a safety rule by taking a video with my cellphone on a roller coaster at SFGA. I was escorted from the park and banned from all SF properties. I want to contest the punishment, I don’t feel that a one year ban fits the crime.
I emailed SFGA once I got home Friday and I haven’t heard from them even though their website says I should hear from someone within a week. I also emailed the park this morning.
I’ve had a season pass in 1996 and been going to SFGA since it opened in 1974. If this is how SF treats their customer and they don’t fix my issue I WILL NOT be renewing my pass anymore
I am trying to purchase season passes online. The web page keeps circling to the web store but not giving me the codes I need. I try to call the Six Flags in New Jersey but no one answers the phone. No One. The customer service there is horrible.
If a live person can get bacl to me that would be wonderful.
If not its Hershey tickets for 2014.
I sent two complaints on May 27th & June 5th by email regarding the park in Jackson, New Jersey. On both ocassions, I received a response that I will be contacted in a week. I still have not heard from anyone. I wrote a letter of complaint and still no response. What does it take to get through to someone? I’ve called numerous times with a long wait time on the phone. Is there a general email or direct contact to voice my complaint. As a season pass holder, I’m outraged with your services.
going thru the same stuff. They were quick to throw me out the park. I am allowed to contest my complaint but no one answers emails and I was put on hold today for 15 minutes. I am also a season pass member since 1996
I talk to customer center to cancel my season pass wish they did and in may they start taking money whithout aoutorization on may 2014 and i try to call online and nothing work I want my money back in my account because is not Im going to sue six flag for frauth this acount was close 237692090 on 2013 why is open this year wen I closed it
Hi Sandra, the only way per the contract to cancel is to go here
sixflags.com/cancelmypass
I passed mad and frustrated that the link to cancel membership is so difficult to discover. Maybe its because there is no link or maybe you intentionally make it impossible for good customers to do the right thing. Please somebody anybody inform me how to cancel this membership!!
I Diana Gonzales also on this day have been trying to cancel my passes I am a holder of 10 passes, which have already completed the 12 months , I was told to go to the web n cancel my passes under sixflags.com/cancelmypasses, when I tried that it shows page not found so I guess my only choice is to cancel my credit card after I was just told today 6-6-14 for the first time that the passes rollover and I was not told that at the time of purchase , and like I am having a hard time trying to cancel then I am left no choice but to cancel my credit card.
I have been trying to cancel my membership for over 4 months and have been having the same exact issue!!! I have even contacted the BBB. It does not even give me the option to cancel online. I have talked to tech support and they have put in two requests to cancel my membership and it has done no good. I am disputing the charges with my bank but I need a cancellation number and I DO NOT have one because no one can cancel it for me. I am getting ready to call our local St. Louis New Station.
Wanna cancel passes , do not withdraw from my account anymore , up to date on my account n 12 months are up, so please cancel my 10 passes
Diana, go here
sixflags.com/cancelmypass
in the contract it says you have to go to that site, Diana, they won’t do it any other way, no phone calls, emails or fax only that site.
sixflags.com/cancelmypass
I too have tried to cancel my season pass. I am going to contact the Federal Trade Commission and file a complaint with them that you are illegally collecting millions of dollars by not allowing members to cancel their memberships. In addition, I have contacted VISA and asked them to look into this fraud. I have tried to call the number listed and the web address listed for cancellations does not exist.
Sincerely,
Marlene Maxwell
Hi Marlene, I was a member also , go here to cancel your membership
sixflags.com/cancelmypass
I like many others have tried canceling my season pass. I contacted guest relations Fiesta Texas and stayed on hold for 45 mins before being told there was nothing they could do and contact the 407-641-0110 phone number. I called this multiple time and no one answered the phone on Friday 5/30 @15:00 cst. There was only an automated message stating to go to sixflags.com/cancelmypass. This message told me that I am doing it from a mobile phone and they could not process any request. I am now even more upset since I am doing this from a PC and not a mobile phone. I then called Fiest Texas guest relations to complain and was put on hold for 1hr 8mins (I took a screen shot of this on my phone as proof) and no one answered. I called from 14:30 to 15:45 5/30. I have now contacted the Defenders a local news group to investigate this and I am also now considering a class action law suit since there are many others with a similar complaint. I am not going to waste anymore of my time contacting SixFlags to cancel. They can contact me and take care of it since my only resolution now is to cancel my card I purchased the season pass with. My Season Pass expires in June 2014.
per the contract go here to cancel, (I learned the hard way)
sixflags.com/cancelmypass
that is the only way they will not take phone calls, emails, fax, nor at the park itself.
I have tried to cancel my pass for months with no luck. Can someone please respond on how to cancel, I dont believe it should be this hard to disolve this relationship after my full term of payment
Hi, Latiesha, I had the same problem that you and everyone else on this site has/or had. Here are the steps you have to take to cancel your annual membership. First let me explain something that I also learned, the new Six Flags monthly payment automatically renews if you don’t cancel your membership 45 days prior to your payment day in which you signed up for it. They said the timing is important you have to do it when they say.
1. Cancel your membership within 45 days prior to the actual signup date. ie: June 1, 2013 for your signup date of July 14, 2014. If your 12 month contract is up you can fill out the form immediately.
2. Go on line to this website. The cancellation can not be done my email, fax or at the Park customer service desk. Only at this site. sixflags.com/cancelmypass
3. Six Flags will send you a confirmation email stating you account has been cancelled. Save that page for reference they are very disorganized.
Here are different phone numbers I found and I don’t know if they are any good or not, 407-261-4290, and 301-249-1500
This automatic billing is very unprofessional and just a ploy to get more money from people who didn’t read the contract, me included. Horrible, unethical company.
You have the worst office I have ever seen. I have tried to cancel season tickets since Jan.and one person called and left a number and ext. 8717-640-8900 ext 3139. We had to cancel due to serious medical reasons.my son 19 and graduating high school late due to us being crime victims as all this started when my son was twelve.We were there Dec.28th at approx.7:00pm as I pushed him around in a wheelchair.He has sufferered 72 surgeries and now at 59 yrs. old,I have to have trwo disc removed from my neck and cadaver disc put in place.We have called so many times since Jan, I could not count the hours and that ridiculous recording coming on about all the events and how fun the Six Flag park is.We would love not to be in this position in life where we both have serious medical issues but, my son has been through the gates of hell and hopefully we will start to see the end of his horrible ordeal which I pushed him through the park during the Christmas holidays after having a total hip replacement Nov. 21st surgery number 72.I Have raised 3 kids and as a kid myself,have spent thousands over the yrs. there. Now,no contact from you and you send me to collections !!!!!! I AM FURIOUS!! I DROVE OUT THERE LAST WEEK and will call was no help . It is your horribly run ft.office that never returned my calls!!! it is impossible to get in contact with you people.I have never been so humililated by a co. that I as a lifetime Dallas resident cannot believe the way ,the Six Flags corp.has gone downhill.you want me to pay for season tickets I cannot use or,my son.We can only dream of going there as we used to when he was little and have such a great time .does Six Flags need money so bad that you would turn your back on people who have experienced strife to the degree my son has ? The who have supported you through the years as I was there as a child in 1961 when you opened ? So with no contact knowing nothing of what we have been through this is the compassion I receive from Six Flags as a place I first came to 53 years ago ? If I needed to stop the passes in January and have been paying them until I was forced to change my bank card to halt you because you do not or will not answer phones and once left a number 817-640-8900 ext. 3139 and NEVER ONCE HAVE YOU ANSWERED THE PHONE OR CALLED BACK after myself making more than numerous attempts to address this matter. Just because we have to stop this year hopefully we will get through all this with the help of our lord and can make a return to Six Flags……as I made my first trip to in 1961. I am disappointed and angry with you.
you have the worst office I have ever seen. I have tried to cancel season tickets since Jan.and one person called and left a number and ext. 8717-640-8900 ext 3139 we had to cancel due to serious medical reasons.my son Chance 19 ansd graduating high school late due to being run over by a carload of illegals….drunk.we were there Dec.28th at approx.7:00pm as I pushed him around in a wheelchair.he has sufferered 72 surgeries and now at 59 yrs. old,I have to have trwo disc removed from my neck and cadaver disc installed.we would love not to be in this position in life.I Have raised 3 kids snd as a kid myself,have spent thousands over the yrs. there. Now,no contact from you and you send me to collections !!!!!! I AM FURIOUS!! I DROVE OUT THERE LAST WEEK and will call was no help.it is your horribly run ft.office that never returned my calls!!! it is impossible to get in contact with you people.i have never been so humililated by a co. that I as a lifetime Dallas resident cannot believe the way ,the Six Flags corp.has gone downhill.you want me to pay for season tickets I cannot use or,my son Chance.We can only dream of going there as we used to when he was little and have such a great time I will try this one more time before going to the media and my lawyer…… Mark Clyce..son Chance Clyce 214-493-XXXXX .look at the complaints you have !!!!
only can cancel here sixflags.com/cancelmypass
I have called last week and this week to cancel my season pass with no luck and i would like to hear from someone immediately or i will take it to akins army,this is ridiculous that you say to call a month before to cancel my season pass only to give me the run around. My confirmation # 238-335-846 please get back to me in the next day or so my cell #832-215-XXXXX how do you expect people to stay with sixflags if u only mislead us. If i dont hear from yall i am so taking it to akins army. Sign unsatisfied customer.
cancel it here only
sixflags.com/cancelmypass
Hello. …I have been trying for the last fee weeks to cancel my membership and have haf no luck. I also have tried to call the number they provide and noone is ever there. Can you please help me with thiz matter I no longer wish to renew or use my pass. Thank You Acct#237878520
per the contract you can not call, email or fax, only this way go to this website,
sixflags.com/cancelmypass
My new email is XXXXXXXX@yahoo.com please ill been trying to cancelled since april 17 and still cant… #237791901 and wont be here this summer.. very upset because I dont got free money to give….
If you owe money can you still get a new season pass?
I TOO HAVE TRIED CALLING TO CANCEL MY AND UNABLE TO REACH ANYONE AT THE PHONE # PROVIDED OR BY GOING TO THE THE WEBSITE. CUSTOMER SERVICE IS TERRIBLE AND THIS COMPANY NEEDS TO SHUT DOWN OR HIRE A BETTER TEAM TO HANDLE THEIR BUSINESS AFFAIRS. SINCE I HAVE EXPERIENCED SUCH A HORRIBLE EXPERIENCE I WOULD RATHER NOT EVEN HAVE ANY DEALINGS WITH THE PARK AND SPEND THE EXTRA $$ AND GO TO OTHER ” AMUSEMENT PARKS” . TIP: STOP TRYING TO SWINDLE LOYAL CUSTOMERS INORDER FOR YOUR COMPANY TO STAY AFLOAT!!! IF ANYONE FROM THIS CORP IS READING THIS MESSAGE PLEASE DO CONTACT ME VIA EMAIL, DO BELIEVE I HAVE MORE SUGGESTIONS ON HOW YOU SHOULD OVERSEE YOUR COMPANY STARTING FROM THE GROUNDS KEEPING TO YOUR WEBSITE!!!!! THANK YOU
can’t call, fax or email, only this site: sixflags.com/cancelmypass
Hi, I tried to cancel my membership online and it won’t let me and your cancellation hot line says you have no agents available. I did not want to renew it, but it looks like you renewed it automatically. I don’t plan on going this year and I do not want to see you draft money from my account anymore. Order Confirmation# 237531207
So, I finally was able to contact someone from Six Flags. Here are the instructions on how to cancel membership… for some reason the website given is some type of “secured” page and you have to maneuver they system to be directed to the right place.
1. Perform a search looking for six flags.com( has to be six flags.com)
2. Once you have reached the page, go to the address bar and at the end of the address listed( HTTP:………com/) type cancel my pass( one word)
3. Here you should be able to proceed with cancellation.
https://feedback.sixflags.com/cancelmypass
we did this and they proceeded to withdraw money from our account on each of the two subsequent months. Worst customer service ever. I am convinced they are perpetrating wire fraud using these practices.
There musy be an attorney interested in opening a class action lawsuit on our behalf over this.
Hi, Guilermo, go here to cancel your membership, it is the only way. They will not allow, phone calls, emails, or fax,
sixflags.com/cancelmypass
I have been trying for two weeks to cancel my membership! Did what I was told go to website and nothing there to cancel membership. Called the 407 # and of course no one at the # so don’t know why it’s even listed to call. I called the regular # at 732-928-2000 ext 2838 left several messages and again nothing. I spent so much money at this park in the past few years and once I need service and can’t get it. Unbelievable will probably never buy passes again with this experience for the one year I don’t need a season pass because of my school and work schedule. My confirmation# is 237671108 please cancel my membership before my May payment is taken out or will be highly upset if it is when I been trying to cancel already for past two weeks. Thank you
So, I finally was able to contact someone from Six Flags. Here are the instructions on how to cancel membership… for some reason the website given is some type of “secured” page and you have to maneuver they system to be directed to the right place.
1. Perform a search looking for six flags.com( has to be six flags.com)
2. Once you have reached the page, go to the address bar and at the end of the address listed( HTTP:………com/) type cancel my pass( one word)
3. Here you should be able to proceed with cancellation.
https://feedback.sixflags.com/cancelmypass
I sent this on April 18th with no contact still to this date. I have called the corporate office only to be put through to membership cancellation hotline and still can not speak with a live person. I need the Corporate Office to please contact me. below is verbatim the confirmation of email I sent after numerous attempts to resolve at the local Discovery Kingdom location. Please contact me.
_____________________________________________________________________
Thank You For Contacting Six Flags Discovery Kingdom!
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Six Flags Discovery Kingdom
For your reference, the content of your message is included below.
Message Category
Question About Season Passes
Message Text
I have tried numerous times to resolve an issue that my family has had with season passes. I had a recurring monthly account with 5 season passes. Unfortunately I had my wallet stolen and my card that was on the monthly payments was in that wallet. I didn’t know this and never received a call. I tried to renew our season passes and that is when I found out we were cancelled like 3 days prior. I contacted the park customer service and was told I owed 3 monthly payments and would never be allowed to make monthly installments again. I asked for information to pay this off and was given nothing. I would really love to pay off the balance and also would like to reestablish monthly payments for all 5 family passes. We have been passholders for most of the past 5 years. Would someone please assist me with this.
Your Name
Raquel Granado
Email Address
granadoparXXXXX@att.net
Phone Number
925-437-XXXXX
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my experiene cancel out my Six Flags passes and having nothing but problems the website is not working and no one answered the phone
go here:
sixflags.com/cancelmypass
cancel my membership I been trying for at least a month now and impossible to get to cancel I’ve called left message gone to the cancel website and it still nothing there to cancel it a try repeatedly over and over from different computers my confirmation number is 237 560 985 my home number is 718 966 XXXXX please cancel my membership I will appreciate it , I’ve been calling and no answer when I do get in and said a switch me over to someone leave me on the phone for hours please just cancel my membership
After being a season pass holder for almost 10 years, my family experienced a family emergency which prompted an unexpected move from MD to SC. In addition to our Season Passes, I also purchased Dining Passes for my son and I. Because of the unexpected move, we were never able to process our Dining Passes. I did the online cancel process and that was pretty much a useless process. I then did a Live Chat with a representative whom at the time I thought was very helpful. She assured me my account would be cancelled and I would receive a full refund for my UNPROCESSED dining passes. I was satisfied. After allowing 6 weeks for the process to take place I received a notice that my payment was “denied” by my bank, which I explained in my original conversation had been changed with the move. No mention of my refund, just the missed payment. I have had an unending email chain trying to resolve this matter to no avail. The last I was told was my membership had been cancelled and a refund issued to my credit card (the one I had already told them 3 times now was INVALID. I was told I need to work it out with my bank to get it back (the one I no longer hold VALID accounts with). This is incredibly disappointing customer service after having no problems being a customer in good standing for 10 seasons. If I can not resolve this matter in the next day or two, I will be contacting my legal representation to seek their advice. Shame on you Six Flags for such poor customer service.
I think six flags theme park should partner with Indianapolis motor speedway and build a theme park in part of infield of track and then a tunnel that leads to the rest of theme park where the golf course is. There is money to be made there because the speedway has alot of people who go to each of the races . The track is over 500 acres and for the grand Prix of Indianapolis and Indianapolis 500 bring in 300,000 people in month of may. The brick yard 400 brings in 250,000 people the red bull motor cycle race brings in 50,000 people and the sports car race brings in 50,000 to 100,000 people. Plus the speedway has many festivals that bring a lot of people from around the world in month of May. It would be a big win for six flags.
So, I finally was able to contact someone from Six Flags. Here are the instructions on how to cancel membership… for some reason the website given is some type of “secured” page and you have to maneuver they system to be directed to the right place.
1. Perform a search looking for six flags.com( has to be six flags.com)
2. Once you have reached the page, go to the address bar and at the end of the address listed( HTTP:………com/) type cancel my pass( one word)
3. Here you should be able to proceed with cancellation.
https://feedback.sixflags.com/cancelmypass
I am in the very same boat. Last year 2013 I purchased five season passes online as a membership payment plan. First when I checked my credit card statement I was charged twice for my passes. I tried contacting guest services at the Six Flags park in Arlington Texas by phone. What happened was a total shock because the person was rude and told me it was my fault and Six Flags would not get involved. So I was charged for ten passes not five. I drove out to the park and spoke with a real person working at the guest relations office. Immediately I was told that she could see the problem and it would be corrected in a couple of days. Not…it took three more visits before it actually was straightened out and a month before I received a credit for the over charges on my credit card. December of 2013 I canceled my memberships for all season passes going to the website for cancelations. The first week in March 2014 I was out in my front yard when my next door neighbor asked me if I purchased season passes for 2013 on the payment plan. I told him yes and then he showed me his credit card statement showing he was being charged for memberships for 2014. Just like me he canceled his membership plan last year. I looked at my credit card statements from Jan-march and bam…I was charged as well. I immediately contacted guess services and was placed on hold for over an hour before I was connected to a very rude customer service representative. Every time I attempted to explain was going on she would cut me off and eventually disconnected my call. I called back several times and left very detailed messages for someone to return my call and straighten out charging me over $ 300.00 I did not authorize on my credit card. I received a voice mail and a email alleging that I failed to cancel my membership so the charges would continue. Good advice if this has happened to you immediately contact your credit or debit card provider and stop the auto payment plan immediately. I have attempted to contact the Six Flags Corporate offices by phone and email without success right up until today April 29, 2014. Six Flags has threatened me with collection fee’s and additional charges by email. I have contacted the Texas Attorney Generals office today and instructed to send a copy of all emails received from Six Flags. I also have contacted the media as well. I live in a neighborhood with a large HOA and alerted the President to include what is going on in our newsletter. FYI I just learned that over twenty other residence have been charged for 2014 memberships as well whom also canceled their memberships on the cancel my membership website. I spoke with the BBB today and was told this has been an ongoing complaint with the parks customer service. Almost everyone has reported a very unfriendly relationship when dealing with them by phone. Yes…Six Flags has a new park Director that was hired to change the relationship between the park and guest concerns and need for improvement. The way I see it if there is an accident it is everyone’s fault but Six Flags ? I witnessed a child get hurt and Six Flags staff was so concerned right up to the exit and then it was have a nice day and back to business. I could just write off my loss and let it go and never go back but that will not fix what is wrong. Park visitors need to take a stand and say stop ripping off hard working people and fire or demote the rude people working in both customer and guest relations. I was at the park on opening day and it was a blast. Start taking care and addressing the real issues of treating customers like they have a voice. I am like I said shocked how I was talked down too and told Six Flags would not do anything about my unauthorized charges on my credit card. Wow…now I get a threating emails that will damage my credit I worked hard my whole life to keep clean. I pay what I owe but refuse to be harassed to pay 2014 memberships or have a collection company collect it for them. If this has happened to you call your credit card or debit card provider immediately. I am making a trip in person to speak with customer service this week.
I am also very disappointed with the customer service. I have been trying to cancel my pass. I have done everything to try and cancel the pass, from going to sixflags.com/cancelmy pass. It tell meto go to the payment screen. There is nothing on there to cancel my pass. This is ridiculous these should not renew automatically. I figured I paid my 12 months it should be done. Now because of this mess up it has totally messed up my checking account. Please cancel my membership and make it easier for people to cancel there memberships. Very disappointed with the six flags employees that were not wanting to help, they just wanted you to get off the phone.
I too have been very disappointed with getting in communications with someone about my Six Flags Over Texas Gold Combo membership that I have held over a yr now. I have been calling for months to get information on how to go about cancelling my membership and it rings and rings and goes to voicemail or a recording comes on to let me know there are currently no operators to take my call. I too have spoken to someone out of the hundreds times I have called and she was also unhelpful and rude. I am now possibly facing having to pay another months payment on 5 of my 8 passes that going to be used. This is ridiculous and I am very unhappy.
Hi, Lorena, I too had the same problem go to this site and cancel it, you should get an email verify your cancellation.
sixflags.com/cancelmypass
Dear Six Flags,
I am writing this to you today in hopes that you may be able to enlighten me.
As a long time Season pass Holder I saw and heard many things this opening weekend for Great Adventure, NJ that made me embarrassed to promote SFE in any way.
There was a Bring a Friend for free to Season pass members listed on your website –yet no one at the park knew anything about it. (lack of communication)
There was no need for a picture ID this year – yet I, among hundreds waited in line last year to process our passes at the close of last season. There was no separate line that would have gave us who did that, any type of elevated status or even the notion that because we cared enough last year, that Six Flags appreciated and cared for us this year. No, we had to wait in the same one long line as any other person that was purchasing this year.
No one knew what the VIG program was – in fact we were told that we would have to walk to back of the park to the processing center and ask a supervisor. After waiting in the line, finally being the next – we were told that the VIG program was no longer in use. Instead now there is a paper that is needed. So we were told to return back to the entrance, and obtain the pass. I will go on record to say that even though this seems like it would work, it is yet one more thing that needs to be carried though out the park. What was wrong with the way it was? Printed on the card worked fine. It is not like the record of the request is not retained- it is loaded in the computer now that the profile needs (is allowed) to use the EAP – (poor decision)
Ride time photos – yet a new way from the years in past.
Now you are required to purchase the reload card (mind you there is a discount if you show your season pass), and then even each shot afterward is charged to load onto the card. Really?
What was wrong with the paper card which could be loaded and then used at the Photo center to retrieve the shots at the end of the day or even online afterwards? You still use them – the photographers at the front take you shot, handwrite numbers, then provide one with a number/or numbers of the shot. (no plastic card/or jump drive needed)
Now you have to wait in yet another line just to told that pictures that you want can be bought, but cannot be printed unless you go to a designated location. Even the deal of the 1st download onto the expensive reloadable card id free it not called out enough to make the guest understand that it only means download of one picture, not the first download of pictures.
The refillable drink bottles are smaller this year, yet it costs 1 dollar more to fill them last year.
The is no coupon book, so if you miss a deal – that is our fault because we should have read over the list, which is only provided at the park. My family and I, along with relatives and friends total of 13 Season members will NOT be using Six Flags as our summer offering in 2015 because of the lack of interest in keeping current members happy.
We will be choosing Cedar Fair Entertainment, because of their interest in their members and the experience they can provided versus the nickel and dime method of Six Flags Entertainment Corporation.
Thank you, Bill Robinson
I have never been so annoyed with customer service as I have been with Six Flags America. However, after reading reviews, it appears I am not alone in my disappointment. I have been reaching out to six flags with questions concerning my membership and either the phone rings like crazy or the voice message is full. I did however, speak with a women approx. 2 months ago and her ATTITUDE and RESPONSES were totally unacceptable on any level. I watched Mr. Anderson this morning on CNBC and he must not be aware of the multiple complaints from the same audience he is trying to convince his parks are improving, safe and ready to assist everyone. I would appreciate if someone would have the courtesy to hear my complaints and help me to resolve answers to questions I have regarding my membership (3 memberships); after all, Six Flags has not problem taking my money each month.
So, I finally was able to contact someone from Six Flags. Here are the instructions on how to cancel membership… for some reason the website given is some type of “secured” page and you have to maneuver they system to be directed to the right place.
1. Perform a search looking for six flags.com( has to be six flags.com)
2. Once you have reached the page, go to the address bar and at the end of the address listed( HTTP:………com/) type cancel my pass( one word)
3. Here you should be able to proceed with cancellation.
https://feedback.sixflags.com/cancelmypass