Shutterfly was founded by Eva Manolis and Dan Baum in 1999. At the beginning, Shutterfly faced literally 1,000 competitors, including giants like Walmart, Eastman Kodak, and Yahoo! The company’s odds of survival seemed low, but as of the beginning of 2013 the company had 47 straight quarters of revenue growth.
Jeffrey Housenbold took over as CEO of the company (coming in from eBay) in 2005 and took the company public the next year.
Shutterfly specializes in digital photo products and services for consumers and professional photography markets as well as the ability to upload, store, share, edit, and print photos through its website.
Shutterfly had $600 billion in revenue in 2012 and is valued at $1 billion by investors.
ShutterflyShutterfly was founded by Eva Manolis and Dan Baum in 1999. At the beginning, Shutterfly faced literally 1,000 competitors, including giants like Walmart, Eastman Kodak, and Yahoo! The company’s odds of survival seemed low, but as of the beginning of 2013 the company had 47 straight quarters of revenue growth.
Jeffrey Housenbold took over as CEO of the company (coming in from eBay) in 2005 and took the company public the next year.
Shutterfly specializes in digital photo products and services for consumers and professional photography markets as well as the ability to upload, store, share, edit, and print photos through its website.
History
Shutterfly had $600 billion in revenue in 2012 and is valued at $1 billion by investors.
Order Number 024000514742-8000012. I ordered a blanket for my wife on December 18th 2019 with a guaranteed delivery date of 1/3/2020. I did pay the extra to get it a little earlier. On 1/3/2020 I received an email at 2:31pm stating “We are sorry, the Sherpa photo blanket you recently ordered is taking longer than expected. Though this is unexpected, we wanted you to know right away. How about letting me know when you actually had issues, not the day it is supposed to be delivered. They went on to say they were working on to get my item shipped and will let me know as soon as it ships. Will this be the next day, the next week, the next year? I called and spoke to a customer rep at Shutterfly and they gave me many different reasons why it was late. They also stated it was done, boxed and just waiting to be shipped. I asked if this was being expedited overnight shipping to get it to me the next day. I was told they could not do that and it would be there 1/7/2020. It is 1/8/2020 and my blanket is still not here. These people lie through their teeth just to try to keep you satisfied. Their 100% customer happiness guarantee is just a myth. I am beyond disappointed and disgusted with this company. I decided to order a photo blanket from Vista Print on Friday 1/3/2020. It is already on its way here for a delivery Friday 1/10/2020. How is it that you can’t get this right from an order placed on 12/18/2019 and miss a delivery date more than 2 weeks later? First and last time I order from Shutterfly.
I have similar complaints as I have read above. I am a first time user and the last time. I ordered a book of photos for which I paid over $50.00 when it should have been 50% off. never again.
I have tried to order a couple times recently using the discount codes. While it looks like the discount is being taken off, the discount isn’t truly applied. I have called numerous times, but no one will adjust it or fix the problem. I think Shutterfly is a scam…. I have tried to contact headquarters, and only received a voicemail… HOW RUDE!!!!!!
I have been a customer since Shutterfly started, and until a month ago have been 100% pleased with your service and products. However, that has changed drastically! In September I could upload 100 large format photos in 15-20 minutes. In late October I could upload 4-5 in 15 minutes, but only after trying multiple times. Now I can’t upload any photos nor can I place previously uploaded photos onto my projects. Your system is frozen. I have sent emails 3 times to Customer Service with NO responses. With this level of dis-service, I am now 100% dissatisfied with Shutterfly’s service as four families are not going to get their usual photo books for holiday presents. That’s a very sad state of affairs. Whatever the cause of the problem, I hope you fix it ASAP. Your stock Price has reached a low for the past 12 months, and I suspect your profits have also decreased as you aren’t getting throughput of customer work. With fewer completed projects, you won’t get paid and that is a terrible price to pay in the fourth quarter which is probably your biggest revenue, and historicallly profits, throughout the year. And a terrible price for your now very unhappy customers and their families.
I have had two very huge orders to Shutterfly in the last two years. Last year I had an order from a trip to Africa that totaled over 4,000 photos. This year I had another batch of photos (1683) taken on a trip from which I recently returned.. On both trips I noticed that some photos were mis-printed. That wasn’t much of an issue last year because I took multiple shots of single things, so could choose the best ones. But this year I had 372 photos taken vertically with my camera that came back printed horizontally. It was so obvious because most of the people photos were cut in half, and that’s not how I take photos. When I called with the problem, I received multiple apologies and did get free reprints which did come in good time. However, I was told that I had to review each and every picture on the order site to make sure they were correctly positioned and cropped on the way I wanted them. Interestingly enough, when I went back and looked each horizontal photo was placed horizontally and each vertical photo was vertical. So why in the world weren’t they printed as they showed? You gave me 372 photos at no cost to me, which was nice, but you could have saved yourselves a lot of time and trouble by doing it right the first time. Those 372 photos were 22% of my initial order. Not good stats for a company that prides itself in 100% satisfaction guaranteed terms. This type of printing sloppiness will ultimately cost you money and I doubt that’s what you want.
I have been ordering from Shutterfly for years and have loved the company. But I am very upset with them now. It says on your website: What is the Shutterfly 100% Happiness Guarantee? We’re not happy unless you’re happy. It’s that simple.
I placed an order (Order Number: 002033301733-7000548) and received my photo book with only 7 of the 20 pages printed. Your quality control didn’t catch that? When I called I was told it was my fault and I would get 50% off. With the business I’ve done with your company over the years, I would have expected you to re-print my order as a courtesy. Such a disappointment. I will need to find another company.
The customer above is having the exact same experience as I. I recently made my 11th book and 4 of the pages are so dark you can hardly see them and they keep telling me it is my fault. They also offered me 50% off a new book the first time (it is the same discount given regularly on their website???), then when I came back and they threw another $20 discount at me…This would still cost me another $50+ to reproduce the book. They also want me to lighten the pics on another website so they print ok…The problem is, the pics already have perfect exposure, they just didn’t print them correctly. I proceeded to have at least 8 emails back & forth with customer service, then went to their facebook page where I was requested to start messaging someone…They too, came back and said it was my pictures. I have sent attachments twice showing how dark the pages are in the book, but I am not sure anyone has even looked at them. I was then told by the “social team” that they would send my issue to the “escalation team” and they would call me within an hour, I requested an email instead and it has been almost 24 hours and NOTHING FROM THE ESCALATION TEAM….I have NEVER EVER EVER complained prior to this about shutterfly after ordering several magnets, photo gifts and the 10 previous books. Their claim about 100% satisfaction guaranteed is nothing more than some words on their website. I am not backing down until I get a quality book that I paid almost $80 for.
I am just wondering how and y 1 of your employees keep contacting and sending my husband naked pics of herself she had to find him on facebook this is where she is sending all this too. I thought when u hire someone that the info provided is suppose to be safe. Her name is Channelle Janet Williams she is a customer service rep in 1 of your call centers. I do have proof of the naked pictures that she is sending. Employees like this should not be working here if they are that desperate to find someone on social media and expose herself. This makes me not want to do business with this company. There is no telling how many other men or husbands she has done this too. If you need proof of what I am telling you I would be more than happy to provide it to you. I am using this as a first measure before I take it somewhere else.
Ok I’m not understanding any of these really bad e-mails from customers of Shutterfly. I can’t be more please with everything I have created and ordered from Shutterfly. I have bought so much in the last 4 months and will continue to create and purchase products from them. The books, calendars, cards and more I have purchased and received have been beautiful and my family loves them as gifts. Whats going on with all the bad reviews. Trust me I’m telling the truth. Though all the offers Shutterfly and affiliated companies, have and offer to its customers I don’t know how anyone could be unhappy. The only complaint I may have is Shutterflies shipping prices but I have always recieved all my products when promised. So shutterfly thank you so much and keep up the good work. I’ll be placing many many orders with you.
Susan Frysinger
Hi, I’m Sandy Briseno I recently purchased Christmas cards, so I thought, and had a guaranteed delivery date for 12/15/16 with express shipping. I was thrilled that they would be delivered before the holidays (which would be the reason for Christmas cards). Come Tuesday I check the statues for my package and it said it was delivered, I was so excited to see what the cards looked like so I rushed home. To my disappointment it was only the envelope liners. I told myself it’s ok, it’s still Tuesday and it guaranteed delivery by Thursday. Thursday came and I received nothing, Friday came and still nothing. It’s Saturday so I decided to check the statues for delivery date it said it was unavailable. So I decide to contact UPS to check what was going on with my package, they had no information as they never received a package for delivery. So I decide to call shutterfly and the only options they gave me was to cancel my order or resend the order and receive it after christmas, why would I need Christmas cards after Christmas??? I PAYED EXPRESS SHIPPING for a reason!!! I scheduled a photographer, I made the effort to purchase my Christmas cards with anticipation and the date the cards were going to be delivered was perfect. I have no Christmas cards and my family always looks forward to them, it’s been a tradition of ours FOR YEARS!!! to send each other cards since we are in different states!!! This was the first year of me going thru shutterfly, and what a disappointment it’s been, maybe $95.00 dollars to you means nothing but to my family those $95.00 meant recceiving memories!! Which is more valuable than those $95.00. I know me sending this message to you guys means nothing and it probably won’t ruin your Christmas, but guess what you just ruined mine!! THANK YOU SOOOO MUCH SHUTTERFLY FOR THE DISSAPPOINTMENTS!! I will never use shutterfly again!! I encourage everyone else to do the same..
I received a coupon for an 8×8 book. I spent quite a while on the mobile app setting it up only to have it unable to load . I called customer service who states I should update my iphone and your app. After doing both I tried again, same issue. Then I was told to upload all my photos (10,000 of them) to the app, so I did, again and rebuilt my book. Same result. I called again as I was originally told if I uploaded the pics they could then force it thru checkout. Nothing. They told me to sign out of the app and back in and again no luck Evidently , you have to be on a list to get your pictures to link from the mobilr app to the regular app, I was told they would email engineering. It is extremely frustrating to look thru 10,000 photos over and over again to recreate the same book . Help please ,my reference number is 161128-003970. FYI I had enormous customer service issue with Shutterfly last year, and foolishly thought they had improved. I just want my book without having to surf thru all those pictures again., it is sitting in my cart …
Hello. I never resort to online feedback forms for assistance but I am very disappointed and frustrated with WPD/Shutterfly. In short, a component of my wedding invitation suite was sent at the incorrect size and I have been trying to get a resolution from the company for the last 10+ days. All I need is paper. Paper – no printing, no embossing, no die cuts – just paper! Even the resolution agent that is assigned to “help” me can’t get assistance from internal departments and the plant – her own words. I am approaching a 2 week delay in sending out my invites because no one can figure out how to get stock off a shelf and into a FedEx box! Very disappointed at the lack of customer service and inadequacies I am faced with at WPD/Shutterfly.
Here is something you should check out. There are always alternative sources you just gotta stop complaining and search for them 🙂
Discount Card stock for DIY invitations and paper crafting
cutcardstock.com
CutCardStock, your discount card stock warehouse, supplying blank invitations, card stock and envelopes to the paper creating community.
Shutterfly shows three pictures as shipping options when you buy greeting cards. One option has a blank envelope and a card. The second option has a pre-printed address envelop and a card. The last option shows an envelope stamped sealed with no picture of the card. That line reads “address, stamp, and send my cards from me” I can verify since June of this year they have been mailing the envelope and card separately to the recipient.
Shutterfly is not doing what they are depicting and it doesn’t make any sense because they mail it with an itemized receipt and marketing materials to the people you are sending it to. What is the purpose of sending an envelope the day after they receive the card? That’s like a restaurant saying we don’t put the bun on the hamburger just eat what we gave you and when your dessert comes out we will bring you the bun.
Seriously you are paying twice to ship my stuff and you need two orange envelopes. So it is less convenient for me and more expensive for you. How bout you just get rid of the envelopes and mail the card direct without the recipt or marketing material and charge the same amount.
Shutterfly delivers its photo books in an orange box imprinted with these words: “Good things come in orange packages.” It turns out that this is just marketing-speak and is in no way indicative of the customer experience at Shutterfly. The orange packages we received from Shutterfly have been filled with endless frustration, empty promises, meaningless apologies and one of the worst customer service experiences I have ever had.
Ordered baby shower invites and thank you cards & envelopes. The entire wrong minus the thank you cards were wrong. They took no responsibility for their error, blamed me not their crappy program for the errors. Ended up costing me twice as much to have what I needed done locally. I should say this was thru the Shutterfly sub division of Tiny Prints. NEVER AGAIN. And the customer service was deplorable. Went thru 2 supervisors and they all stay on the same script- literally word for word. And then refused to refund me my shipping charges. Needless to say, the BBB will be getting a complaint as well as the Ellen DeGeneres show who sings their praises all the time. Shutterfly needs to drop this part of the company.
Worst company I have ever delt with. Clueless customer service department. I don’t know how such a dishonest company is still in business. Was guaranteed an item before Christmas. It is now Dec. 31st and still no item. Customer service just keep lying about when it wil be here. They just don’t care about their customers!
I think who ever was responsible for order 007059658907-8000012 is very sick. waiting for the shipment to arrive , it came to day three dark covered book without even opening front cover knew something was wrong. Turning the pages to find nothing there no PICTURES????? Is this your sense of humour will it sinks. These were Gifts were to my brother and his family in remembering the just passing of his wife and mother of his children. Then to find no phone number to call and when after much ado to find you have closed down of the holidays how convenient.
THANKS
Worst customer service experience in my 52 years on this planet! Wow!
Phenomenal waste of time.
HORRIBLE, HORRIBLE, HORRIBLE Customer service!! I order my baby shower invitations two weeks in advance the company third party shipping company *UPS* sent my package to a different state. They changed the delivery date twice, not knowing that I took pictures each time. Then said we can only give you back your shipping fee. No one can offer any help to get my invitations expedited. I have talked to 4 different supervisor and hoping that this will help!! I have to send these invitations to family across the country I should have went with my first intent and ordered through EVITE!! Oh yes to put the icing on the cake, i’m a first time customer and last time customer!
Ordered a 20 page photo book as a birthday surprise. Paid the additional shipping charges to get the book in plenty of time. It is now several days overdue and still do not have it. They informed me that there was a problem in production but only after I contacted them (not once but twice). The “supervisor” that I spoke with today could still not give me a date when the order will be ready (told maybe tomorrow). They did give me the ability to order another photo book “free of charge” if I would like it. No! I just want the book that I ordered. They will not give you any names/email addresses of management. Steer clear of this company!
I’ve tried several different methods of getting in conta t with anyone at this company. This is my first time using Shutterfly and I’m so upset I did. I ordered my Christmas cards on December 10th and now I’m tracking them and It shows I’m not sure to get them until the 24th. I’d be happy to mail these back to you but I am requesting a full refund…this is ridiculous!! Please contact me back at my email
Shutterfly has printed my holiday cards 3 times and still can’t get the color balance correct. What has happened to good old fashioned quality control???????????????
Very disappointed my book ordered was not shipped on time. It was supposed to be a birthday present. Not now!!! I wish the company worked as hard on my book as I did .
Hello. This morning I received an unsolicited email from Shutterfly. This kind of thing is normal I suppose for companies who use data mining for bulk emails and advertising. That said, this email had a subject line CONGRATULATING ME ON MY NEW ARRIVAL with a photo of a new mother cuddling her newborn. I have no children and moreover, my husband and I have been dealing with infertility issues for a number of years. This is a painful situation for millions of couples all over the world. Coming to grips with infertility and the fact that having a biological child is not in the cards for you and your partner is like mourning the loss of someone. The insensitivity Shutterfly has exemplified in this email is unacceptable. I have never used Shutterfly to my knowledge in the past, and I have serious reservations of ever using your services in the future due to this blind advertising (?) move. I urge you to think through such emails in the future. I have no idea why this was sent to me in the first place.
Abby
Berlin, Germany
Customers of Shutterfly be aware that their system for promoting their products are automated and no responsibility is taken for insensitive promotions. While I have suggested that a human needs to be involved in reviewing photos placed on holiday items, that is not likely to happen. Shutterfly will print your photos (no matter how devastating) on their holiday promotional items. Customers may be traumatized to view Christmas cards, ornaments and other items with a photo of the casket and the funeral but “it is all automated and Shutterfly has no control on the advertisement that is emailed or placed in your project box” So much for corporate responsibility and sensitivity to customers. Their response is to provide free shipping on your next order and to “Have a nice holiday!” Thanks Shutterfly for increasing the pain and sorrow.