Shoes.Com was founded in 1996 when Sean Clark found that he was unable to have a pair of shoes shipped to him in Canada from the U.S. His wife suggested he start his own business, and Shoes.Com was founded. The original name was ShoeMe.CA. The company purchased Shoes.Com in 2014 and merged both companies under the single name.
Today, Shoes.Com employs more than 250 persons and does $200 million in sales annually. The company offers more than 500 brands of shoes,such as New Balance, Nine West, Nike, and Adidas, as well as athletic apparel, to their 8 million customers in the U.S. and Canada.
The company was acquired by Walmart for $70 million in 2017.
In January 2021, the company was acquired by Jackrabbit for an undisclosed amount.
Shoes.Com is headquartered in Boston, Massachusetts, with another office in Vancouver, British Columbia, Canada.
Shoes.Com was founded in 1996 when Sean Clark found that he was unable to have a pair of shoes shipped to him in Canada from the U.S. His wife suggested he start his own business, and Shoes.Com was founded. The original name was ShoeMe.CA. The company purchased Shoes.Com in 2014 and merged both companies under the single name.
History
Today, Shoes.Com employs more than 250 persons and does $200 million in sales annually. The company offers more than 500 brands of shoes,such as New Balance, Nine West, Nike, and Adidas, as well as athletic apparel, to their 8 million customers in the U.S. and Canada.
The company was acquired by Walmart for $70 million in 2017.
In January 2021, the company was acquired by Jackrabbit for an undisclosed amount.
Shoes.Com is headquartered in Boston, Massachusetts, with another office in Vancouver, British Columbia, Canada.
Check out what they call their “NON-TRADITIONAL” return policy and good luck with that. Out of all the places I shop online, this website is the most dehumanizing store there is, may just as well be buying shoes from a dispensing machine! Customer service? You are better off paying $“10 to $20 more on Amazon with folks who actually care about keeping customers happy rather than disposing of your money into a machine like this place is.
I previously purchased from Shoes.com because they offer acceptable service and good prices. Recently I received a post card from them offering a 30% discount off the posted prices of their shoe inventory. The mailing contained the logos of a number of name brands including Rockport, New Balance and Ecco among others. The placement of the logos directly under the discount code strongly suggests to customers that the brands are eligible for the discount. I attempted to place an order for a pair of New Balance walking shoes at the discounted price. When I placed the discount code in the appropriate place I was denied the discount and was informed that the brand was ineligible for it. When I contacted their Customer Service in an attempt to reverse the denial I received boiler plate from customer service. The response merely restated company policy.
Website company promotion “April 25 ” contains contain the following admonition “Exclusions Apply
More Information”. The admonition understandably alerts buyers that the discount doesn’t apply to all inventory. The same text appears in 6pt. print on the postcard. Nevertheless, nine shoebrand logos appear directly below the discount code on the postcard implying the discount code applies to the brands on display.
I attempted separate purchases using the discount code of three of the nine brands displayed. They were Rockport, Clarks, and New Balance. Shoes.com did not accept the postcard discount of 30% for any of the attempted purchases.
The advertising practice of this company border on fraud. They are extremely misleading. The fact that their deceit is practiced on existing loyal customers is abhorrent. Apparently Shoes.com by practicing acts of deceitful advertising and promotion thinks they have excess customers they work to lose.
Horrible customer service!!!!!
They told me I didn’t get my refund because my return box came to them empty. As if I’d send an empty box when I want my $118 back. Will never buy from them again. YOU HAVE BEEN WARNED!!!
While I understand 2020 has truly challenged us all, here it is, 2021 and companies should have a better handle on orders and customer service. One would think companies would make a serious effort in going the extra mile to communicate with their customers but, sadly, we are all misinformed and disappointed. I ordered 2 pair of sneakers for my granddaughter from shoes.com on January 24, 2021. I cannot seem to get a straight answer as to why the shoes haven’t even been shipped yet! If the items were for me, I would have cancelled the order, but my daughter lost her job and my 21 month old granddaughter needs new shoes because she outgrew her last pair. The reason for the stress is that I had received an email on January 27th stating they were shipped and I even received a tracking number. I have been checking the tracking number for days, but no progress. I then called the shipper and they have no information. I called shoes.com, but they were closed. I finally reached someone last week (outsourced overseas, of course) , only to be told the items are being shipped by the manufacturer. What? Is shoes.com a third party (like Amazon)??? I was told they should ship by today or tomorrow. With all delivery companies slowing down in their deliveries as well, I guess it will be another 2 weeks before they are delivered. I will never use this company again! Their communication stinks.
In what appears to be a pattern of malpractice, I also had shoes unfairly returned to me due to “worn” condition. Upon arrival of said pair of shoes, I tried them on and walked around my apartment for two minutes. As one does normally to ensure new shoes fit. Discovering they were much too small I immediately packaged the shoes back up and returned them. After a long interim, during which I called multiple times to check up on the status of my return and was given no information, the shoes suddenly reappeared at my door with a note stating they were “worn and dirty”. The only damage in question appears to be a small amount of household dust and two pieces of dog hair on the sole of one boot. Customer service has been an absolute dead-end. I appealed the return and was given the same absurd answer in an email including some useless photos of the same dirty heel. Every representative I speak with gives me a different answer and I will be forced to take legal action if the offense is not rectified.
I have been a loyal customer for years who really appreciates the return policy as I have wide and odd sized feet. I always try on the shoes and walk around a bit in my house. I know of no other way to determine if a shoe fits than to do this. My last order was for a pair of Skechers boots. As with all previous orders, I tried them on and walked from my bedroom to the dining room and back. The shoes were too wide, so I promptly repacked them for return. About five days later they were returned as “Worn and scuffed”. One boot had a small piece of paper stuck to the bottom, and there was what appeared to be household dust on the toe of one boot. I contacted shoes.com to advise them that these boots were not scuffed or damaged in any way, They reviewed the case and upheld that the decision. I appealed where upon I suffered the same ridiculous outcome. I am extremely angry over this and today I will contact the Corporate HQ in hopes of a resolution. A loyal customer should not have to endure this.
R H Cox Order#128644415
I ordered a pair of size 11 sandals for $98. When I got them, I set them on the carpet and went to try them on. They were obviously miss sized as they wouldn’t even go on my feet.( I can get an 10 1/2 on) I called, got a tag and sent them back. Remember I never even got them on my feet!!. They sent them back saying they had been worn and refused to give me my money back. I am now going through the corporate office and if I don’t get satisfaction there, I get an attorney.
I made a order online received and confirmation for two pairs of shoes I purchased for my kids . One pair came and they had a billion different excuses to why the second pair did not come. I want to know why the ceo has not stepped in to do anything about this fraudulent activity that the business has been doing ??
Well, I ordered my shoes through Sears. Had no idea they were coming from here until I got ready to return them and had to deal with Shoe.com customer service. He could hardly speak English, and he hung up on me TWICE. Honestly, I have never in my life experienced such unprofessionalism, and I have had my own business……and after looking at all the comments here, this has apparently been an ongoing problem! I’m stunned that they are even still in business. I certainly plan to do my part to warn as many people as possible.
absolutely the WORST most unintelligent
customer service! NEVER buy from this company
I tried to place an order online. It told me that my card was invalid. So I re entered it and tried to place the order again. Same thing. So I get the feeling that I should check my bank account. Sure enough. They charged me twice for my order, but gave me no confirmation number, no email, nothing. I call their 800 number and keep getting disconnected after it says a representative will be right with me. Finally, after about 8 calls, I get a human. They tell me that I was charged twice but no order went through. They will credit me for one of the charges but I’ll have to reorder. Why would they expect me to order again? And why wouldn’t they credit both of the charges immediately if there was no order processed. Not happy and now I have to go through the trouble of disputing the charges since there’s been no credit to my account and no shoes!!! Horrible service. Terrible website. Would not recommend!!
I placed my order on the 4th of July of this year (’17), Wolverine steel toe boots. According to UPS it was delivered July 11th. However, I never received any package. After many phone calls, days of ‘investigation’ and talking to two supervisors, I still do not have the boots and I am out $140. The rude costumer service representatives did not help at all. Supervisors were even worse. Their condescending attitude made me regret ordering from this company. Awful experience. My claim still pending upon further “investigation’.
My hopes of getting a refund are pretty low at this point.
Absolute worse customer service I have ever experienced from 3 days and 6 phone calls at all different call centers and no record of any communication. Horrible communication from customer reps, but mostly from their mentors, the supervisors and managers. Is Steve “Smith” the actual name of the manager who finally responded to me when after the promotions I inquired about ended? Toni Ann, supervisor, don’t allow people to make you lie, Angelo, supervisor, don’t make promises or tell lies for managers that you can’t keep, Dennis, custmer rep, don’t tell me to do things that you don’t know about in making a purchase. Keisha, customer rep, THANK YOU FOR YOUR HONESTY, INTEGRITY, and ASSISTANCE in what was a harrowing three days and 7 phone calls and my personal time being wasted. This place is a disaster.
Keisha was no help to me! Actually hung up on me. She offered ‘Steve Smith’ up on a platter. Supposivly he is going to call me in 2 days time. Perhaps Steve will be able to help and he gets to listen to the recording.
Boycotting Ivanka Trump is so wrong…
Been a customer but no more. You want to play with politics? Then be prepared for the consequences – poor sales.
Regards,
Debra
Been a customer but no more. You want to play with politics? Then be prepared for the consequences – poor sales. Over half the country voted for Trump. Very stupid business move.
Ex US Army military have MANY freinds who shop for shoes on line. WE IN THE MILITARY will now apply our #TrumpBoycott you WILL HEAR US
Take care
Me & my circle of friends will no longer shop your website We are starting a boycott against your company because of your foolish decision to not carry Ivanka Trump’s line any longer There are many other sites that we can shop on Yours isn’t the only one Look what the Pepsi-Company is dealing with after the comments made by their CEO I guess you liberals will never learn